Ashley Staten Island, NY 10314

Ashley Staten Island, NY


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
3.6 Star Star Star Star
(637 reviews)
Star
Alicia Newman 5/27/22

Star Star Star
Gloria Arce 5/11/22

Isa the sales person who helped me with my sale was exceptional. Very professional. So all the stars are for him!!!! But that is where my positive experience ends. I ordered a fireplace last week of November 2021. We were told 3 months MAX. I called in February. They told us it was backordered and would have it by first week of April. We agreed to wait. First week of April, called again. Gave us April 20th. Called April 21st. Told May 7th. Called May 9th. The girl was completely rude and told us "I don't know, May 16, May 23rd, May 30th. Who knows. Nobody knows. and hung up" OK Everyone has a bad day. I tried calling back and NO ONE ANSWERS THE PHONE. Updated: Tried calling again and this time they answered. The girl was apologetic and explained the issue with the warehouses. I understand its not their fault. I truly do. But sometimes, just explaining what you've done on behalf of the customer helps. Thank you to the person I spoke with today.

Star Star Star Star Star
Music Fan 4/26/22

Beautiful showroom. Friendly staff. Prices are affordable.

Star
James 4/25/22

I bought a TEMPUR PEDIC the worst unit. I had to have the service technician come over so many different times to replace the lift unit's on the base unit. And also the massage parts. The parts he came with were defective and had to be done over at a different time appointments. The form mattress is not even and at the bottom of the mattress to the base unit is a funny smell. The company will not do anything to help me with this mattress and base unit problems. I had to order a twin XL from another company because I'm in pain on that mattress because its not even it's sagging. And I have an extened warranty. I ordered a new mattress and base unit I don't know if you're company sent a floor model to me or a defective unit. I have a queen size unit. Is this how you're company does business. I need to have this unit replaced this is terrible going through this I lost money. My bedroom stinks from that unit now you tell what will you do to help me with this instead of passing the buck to other departments. Even the delivery people were horrible missing parts I had to go to the store to get the parts. And the delivery guys were upset about taking my old mattress unit away that was agreement I had to call the store up to have the salesperson explained to them. They knew about it because it was written down with the delivery men. Even the women that does the orders play's dumb and leaves you holding the bag. e bedroom stinks from that unit

Star Star Star Star Star
Brian Horan 4/24/22

Highly recommend shopping here. GREAT service and great products. We needed a sectional to be delivered by a certain date, but some pieces were out of stock but they made it happen! Laura and Jimmy were especially helpful. Highly recommend!!!

Star
Doris Lei 4/21/22

The sales are nice because they are trying to sell. But the services are not good. I have ordered a few pieces of furniture in early February, and it is now almost May and I still haven’t get my furnitures. We bought a few things but the bed and dining table set are not in stock. The sales told us that the bed and dining table set are not in stock, so we need to wait to arrive at the warehouse. But whenever it arrives, they will ship it to us. Whatever come to the warehouse, they will ship it first. So I have been trying to find out when can it arrive, the Ashley website cannot check the order and I can only call the store to find out. So when I call the store, they said they don’t know, there is no update and they will call me when it arrives. So I have been waiting and waiting and keep calling to make sure every two weeks. So I just called again today, they said the bed has arrived but need to wait for the dining table set to arrive. I asked them can they ship the bed first, they said no, unless you want to pay extra for the shipping cost. I am upset because that wasn’t what they told me when I made the purchase. And every time when I go into the store to ask about the order, they gave me a bad attitude. And I find out that most of the time, online price is cheaper. And you cannot do a price match online, you can only talk to the store manager to see if they can do it for you. I was going to order more stuffs because I need it, but with this experience, I will just buy it in somewhere else or buy it on Ashley Home website. Overall, I will not buy at this Ashley Home store anymore, it is not a good experience.

Star
Benjamin Hermus 4/19/22

Absolutely awful experience. The moment you walk in, the salespeople hound you like vultures. There's no chance to actually look around and see what you like, all they want to do is make a sale. When we actually did end up ordering something from Ashley, it broke not even six months later, but they refused to deal with us, even though it was still under warranty. I would never consider purchasing furniture from here, or any other Ashley location; you can find the exact same pieces elsewhere, and actually be treated like a human being.

Star Star Star Star Star
Ivana S.Z. 4/9/22

Star Star Star Star Star
Arlene Santiago 2/22/22

Nelson Rodriguez was an amazing help through out my whole process! He made me feel comfortable & helped me choose the perfect sofa for my new home. I was a bit annoying and indecisive but he had much patience and made sure I left with something I loved! Kaitlyn was also a great help ringing me up for my purchase. Ashley’s boss & workers are definitely amazing!

Star Star Star Star Star
Amanda M 2/10/22

I recently visited Ashley HomeStore in Staten Island on Richmond Ave and was worried I wouldn't be able to find anything due to all the shortages from the pandemic. I was greeted by an associate named Mona who was extremely patient, friendly and VERY helpful ! I needed a bedroom set and she guided me through the process from the moment i stepped into the store! I did not feel rushed or pressured and was able to purchase exactly what I was looking for ! Its refreshing to see people who actually care!

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