Ashley Store Valley Stream, NY

Bought our couch today and the service was excellent. Go to valley stream location and see Annastacia, very friendly & professional.

Corey and Adele were great 👍

Phil and Alberto did good !

Phil was very kind, he was also very informative about the item i purchased. He offered me all available options to ensure I got my moneys worth. He made sure that I left here satisfied.

Annastacia was such a big help. She did a great job helping us find a dining room set. She was very sweet and knowledgeable!

Phil was very helpful. Thanks for assisting us.

Phil and Alberto were great!

Thank you Adele,great service

Phil and Alberto were super helpful and very informative in all aspects when it came to furnishing our entire home! Highly recommend them!

Phil and Alberto where very helpful and I recommend you and ur family stop and get some of this great grade a service. Thank u

Good experience dealing with Roy and Phil. I would recommend asking for them if you decide to visit Ashley’s in Green Acres Mall.

I had a great experience at the Ashley Furniture HomeStore. The store was welcoming, and everything went smoothly during my visit. Ronnisha was incredibly helpful and attentive, making sure I found exactly what I needed. Her customer service truly stood out. I would definitely recommend this location!

Great service very helpful and friendly staff. Phil was amazing also

Phil, Javed, and Ronnesha were absolutely fantastic and helpful. Definitely recommend their services if you’re looking to upgrade your home

They were super helpful and so nice. Javed and Chris were amazing!

Phil and Annastacia are the best . 100 Stars.

Phil and Annastacia were the best customer service representatives. They help me with the rannis sleeper couch. Thank you guys

I bought some furniture at Ashley today. Phil and Alberto were awesome. It was a great experience working with them on this great deal

My family and I recently bought a sofa set and two love seats. Thank you to the sales team of Phil and Donna who were great in helping us choose the perfect sofa!

Best furniture store in the world 🌎!

Phil was excellent. I bought the Elissa court and was concerned about my blue walls and he escorted me around until I found thIe perfect picture to blend the set together. Loved the hospitality of all the staff.

Great job Phil!! Thank you for your patience and attentiveness. My husband and I were very impressed.

Phil did a great job and helped us with our buy.

Just bought my couch at Ashley furniture and had the nicest sales rep Alberto he was amazing he helped me so much and was able to get everything done for me really quick. Would differently recommend this store and Albert.

Phil Ryan I got good days whit them today

I have a good time with them today Mrs Phil and Royan

DO NOT SHOP HERE. I am absolutely disgusted by the predatory behavior at this Ashley Furniture location. I spent $5,000 on a couch on 12/1, which was delivered on 12/5. Less than a week later, the exact same couch was marked down by $2,000. When I went in for a simple price adjustment—well within the 7-day window—the sales associate, Jewel, and the manager were beyond horrible. They were dismissive, rude, and used every lie in the book to keep my money. They claimed "online prices are different" (even though I was looking at an in-store tag) and then hid behind the delivery status to claim I had no recourse. It is now clear they rush delivery just to "lock you in" so they can rob you of $2,000. I used their Ashley Advantage card, so I am now forced to pay off a $5,000 debt for an item the store admit is only worth $3,000. Since then, I have been completely ghosted. The store doesn't answer the phone, support tickets are a black hole, and the "senior manager" never called me back as promised. This isn't just bad service; it’s a scam. They wait until they have your signature and the furniture is in your house, then they treat you like you don’t exist. They are unprofessional, dishonest, and predatory. Take your hard-earned money to a retailer that actually has a soul. SHAME ON YOU, ASHLEY.

In store service and delivery 5

The delivery was beyond very well done in a professional way they came, and they took the couches out of the box. They were very careful putting it together and were very polite and professional.

Donna, very helpful and patient. Knowledgeable about products. I would give a 10 out of 10

Our experience was great. Melissa was very pleasant, attentive & relatable! We came in just to window shop around and ended up purchasing a beautiful living room set.

I had an excellent experience at Ashley in Valley Stream today. Annastacia and Scott were SO helpful. I needed a part replaced which Scott helped with seamlessly. Annastacia was very kind and knowledgeable about the inventory , what the pieces were made of and how they were made. A true pleasure today!!!

Me and my spouse Dez had a wonderful experience at Ashley’s Furniture. Shanice provided excellent customer service she was friendly, attentive, and very knowledgeable. She took the time to answer all my questions and made sure everything went smoothly with my order. Highly recommend working with her!

Ashley furniture in Green Acres associate Shanice was great assisting me with my new bedroom furniture..

Just bought my dream couch, my first time buying at Ashley. Annastacia was amazing and very knowledgeable. I will absolutely return the next time I need another piece of furniture. Thank you!

Annactasia helped find a very good couch for the house, funny, and is very pretty.

Great help annastasia was the best great energy from start to finish... made us comfortable the whole time super knowledgeable... definitely would come back just to get her help again.. ask for her next time you come here !!!

Always cool service from ashley company

Great experience Annastacia was very friendly, honest, and easy to communicate with. The mattress was exactly as described. I’d definitely recommend this place and I will be coming back soon for more furniture.

Great job Fernando and Richard!! They were a big help and very professional!

Good services

Javed was amazing, he had great customer service and gave great insight on multiple choices of couches we were looking for! Highly recommend asking for him at the valley stream location! Thanks again

Javed was the and very helpful

Excellent service from Jarvis and Alberto

We were helped by Adele and she was great in assisting us today with our purchase of a brand new couch. Definitely recommend her

Annastacia Stanley

Donna was awesome! She was so attentive, patient and kind and we’d definitely refer our family and friends to her.

Adele was amazing and provided good service. She was very kind. The pricing options were great and she helped us to find the right fit for our bedroom set. I would definitely recommend her to family and friends. Ask for Adele at Valley Stream. The coffee there was great too.

Thank you Adele and Chris great service!

Special thank you to Melissa ❤️ she is such a sweetheart...we had the best customer service and great help from her in selecting our furniture

Adele was very friendly and helpful! She is very knowledgeable and attentive and helped us leave with exactly what we wanted for our living room space

Alberto did an amazing job! He was very patient with us and gave us all the options to make an informed decision. I would recommend him to anyone.

Annastacia was amazing. She was so helpful.

Anastasia was amazing, she explained everything about the different types of sofas.

Great service from Ronnisha!! Will be coming back to shop again

Adele was amazing, kind and patient. Best sales person ever. We’ll be back to purchase more. Make sure you ask for Adele.

Javed and Rogan was great! I’m very happy with purchase

I had such a wonderful experience with Anastacia at Ashley! She was so kind, patient, and helpful throughout the whole process. She made sure we got exactly what we were looking for and made everything so easy. Her customer service was truly amazing, friendly, professional, and caring. Thank you, Anastacia, for making our visit such a great one! Highly recommend her to anyone shopping at Ashley.

Melissa and Alberto were a great help, I would most definitely come again and buy from Ashley home store again. Amazing customer service!❤️😊

Corey was amazing and extremely helpful. He helped me find some great furniture and was very patient while I took my time deciding. He was very knowledgeable and gave great advice for picking out my furniture.

Adele was wonderful and very helpful 😍

Alberto and and Adele

Great product and service. Looking forward to my new table and bedframe.

I came shopping with my mother for lamps. Adele met us as soon as we walked in and was extremely helpful selecting which lamps to purchase. After we decided on a set of lamps, the purchasing processing was super simple. Everyone at this location was extremely nice and helpful.

Sales representative Corey gave us an incredible experience during our visit today. Both visits at this location were beyond insightful and our first interaction with him brought us back to make our purchase on our second visit. He was understanding, extremely patient and respectful towards our decision making which allowed for us to solidify our choice of purchasing with Ashley’s. He is a strong asset to your company and sales staff.

Was a great experience. Came in for a bed set and came out with a way more for great prices. Was treated amazingly. And great customer service in the long run.

Professional and extremely helpful Gentleman

Great service! Annastacia was exceptional and so helpful dining is the bedroom furniture to fit our room!

Great experience

Javed presented us with top tier service. We are very happy with our new living room set. Javed provided world class advice and assistance. Thank you!

Donna was a great rep and would definitely go back to purchasing with her.

Javid provided exceptional service to us today. He took his time and explained everything to us. We did not feel rushed or pressured and we were very pleased with our purchase. I will recommend Javid highly. He has “on point “ customer service skills.

Very nice place customer service 👍

Long overdue and well deserved review of a purchase made in June 2025. It is now November 2025. Everything from the moment we walked into the door of Ashley Furniture store in Green Acres, Valley Stream mall to the delivery of our furniture went smoothly thanks to Mr. Javed... the absolute best guy. We love our couch ! We went to many furniture stores in and out of the area to find the perfect couch for us at the perfect price. So glad we came across an exceptional sales associate like Mr. Javed. Great people skills, courteous, professional, patient, thoroughly helpful at every aspect of this transaction. It was absolutely everything that you would want in a sales experience. Highly recommend Mr. Javed for your next furniture purchase at Ashley's. Thank you !

Ronnieha and Shannon was terrific in assisting me to get my chair. Give them a rise

Donna, is very organized and detail and explain everything, to what you are getting. She had made our process smooth and easy.

Working with Melissa and Donna was a smooth process. Highly recommend!!

(Translated by Google) We had a very pleasant experience. We were served by Chris and Adele, who provided excellent service. They answered all our questions, and we were able to purchase what we were looking for without any problems. Thank you, Chris and Adele, for being the best. (Original) Tuvimos una muy agradable experiencia. Fuimos atendidos por Chris y Adele quienes nos brindaron una excelente atencion. Nos contestaron todas las preguntas que tuvimos y pudimos comprar lo que buscabamos sin problemas. Gracias Chris y Adele por ser los mejores.

Adele was an exceptional sales rep. She wasn’t pushy and offered us many options based on our needs, allowing us to take our time in choosing the best option. Highly recommend!

Adele and Roy were our sales representative and the experience was nothing short of exceptional! Great customer service

I had a fantastic experience working with Xavier during my recent furniture purchase. From the moment I walked into the store, he was attentive, knowledgeable and genuinely interested in helping me find exactly what I needed. He patiently answered all my questions, offered helpful suggestions based on my preferences and space, and never made me feel pressured to make a decision. Thanks to his guidance, I was able to find beautiful, high quality pieces that fit both my style and budget. The entire process from browsing to purchase was smooth and enjoyable. I truly appreciated the excellent customer service and would highly recommend Xavier to anyone looking for furniture and a stress free shopping experience. Thank you again for your help!

Alberto was extremely attentive and very helpful.

Our experience at Ashley today with Melissa was amazing! Not only was she informative, she processed our large purchase with professionalism and a personal touch.

Great experience with delivery. They were within the window of delivery they provided. The guys were very quick and efficient. I have no complaints what so ever

My husband and I came to look at some couches and thanks to Adele (Green Acres Location )for helping us through this process. We really do appreciate her and also she’s very patient with everything.

Annastacia was extremely helpful and offered feedback on which pillow would be best for me. When you come to Ashley ask for Annastacia.

Came in for sheets and pillows. Annastacia took her time to explain the differences and what would be best for me. Definitely would recommend Ashley. And ask for Annastacia

Annastacia was so helpful in finding us the best furniture for our living room. She was patient, knowledgeable about all the different options we could go with and even stayed past her shift to make sure we were all set. Highly recommend looking for when you come in!

Adele the sales representative located at the Green Acres Valley Stream is a beautiful person. Adele was very helpful and never pushy when I was looking around to purchase a new bedroom set for myself on Thursday, September 19, 2025. I really and truly appreciate the fact that Adele did not follow me around the store while I was walking around the showroom. Adele gave me the time and space and respectful boundaries. I appreciate you so much for that Adele. Thank you Adele for making my purchase as smooth and seamless as you did. Adele is such a pleasant, gentle and kind person. I really and truly hope that ASHLEY FURNITURE recognizes the value she brings to their company.

(Translated by Google) The staff was exceptional! (Original) The staff was exceptionnel!

Me and my wife had an outstanding experience working with Annastacia during my recent visit to Ashley Home furniture From the moment I walked in, she greeted me and my wife warmly and made me feel genuinely welcomed. If you’re looking for someone who is knowledgeable, approachable, and genuinely passionate about helping customers, I highly recommend working with Annastasia They turned what could have been a stressful shopping experience into an enjoyable and rewarding one!

Annastacia was very kind, friendly, helpful and knowledgeable!! 10/10

Anastacia was fantastic and very patient with our picky buyers. We spent some time deciding but she made it as painless as possible. Helped with where to place the furniture in the new apartment. She was fantastic!!

Super fun had great time very much good👍

From day of ordering to day of delivery I must say I had the great experience from Ashley Store. Having a wonderful sales person at your side made the experience even better. If it had more than 5 stars it would be given to Mr. Roy from the Valley Stream branch. He was awesome 👌.

Adele at the green acres location in New York City was so patient and helpful. I found the prefect mattress. I’m so exited. I would definitely recommend this store. The sealy firm mattress was delivered quickly, handled with care. My old mattress was taken away as well with no fee! I am very pleased. Looking forward to a good nights rest!

Came here for a bedroom set and walked out with a great bargain with one of their sale rep. “Javed”. He was great and working with him was a walk in the park. Keep up the good work my family and I appreciate you for the wonderful service….

Very friendly staff! Donna was knowledgeable and very helpful! Overall 10/10 experience

Franklin and his Crew was awesome, we got a delivery from Ashley’s Furniture and they were so professional. They handled all my furniture with such care, avoiding any damage or scratches. They were so polite and respectful and worked at a very fast pace. Great Job Franklin and team, we greatly appreciate your service. Thank you so much.

Placed an order in store that I need to change something on and it has been impossible to get in touch with anyone I’ve called customer service and was informed that the store has to make the change but when they tried to transfer the call they “weren’t able to get anyone in the store”. I’ve made several failed attempts so I’ll be making my way to the store to cancel my order. I couldn’t imagine having to file a warranty claim.

ANNASTACIA!!!! Phenomenal saleswoman!! She is extremely personable & knowledgeable ! she makes the couch buying process go by extremely quick! We adored her!

Can’t complain. Will use their services again for sure.

The staff at Ashley real go above and beyond to make your vision come to light. I want to thank Cory and all staff for their courageous effort and great customer in helping us choose great pieces for our renewed home

Great service from Annastacia. Closing my account with Raymour and Flanagan. I see manager in Annastacia future.

I purchased my sofas from Ashley Furniture during the COVID pandemic, trusting the brand’s reputation and the five-year warranty they offered. At first, everything seemed fine, but about a year after the pandemic, I started having serious issues with my furniture cushions losing shape, discomfort, The sofa totally collapsed in the middle poor support, etc. That’s when the nightmare began. I tried for years to get in touch with Ashley’s customer service—no one picked up, the numbers listed were either out of service or sent me in circles, and I never got any help. Every attempt to resolve the issue was met with silence or dead ends. There was no clear path to filing a warranty claim, no guidance, no real support. It was incredibly frustrating. Now, they’re telling me my warranty has expired, and because I couldn’t get in touch with them during the valid period, I’m left with damaged furniture and no coverage even though I did everything I could to get help. This experience was unacceptable. I want to warn others not to trust Ashley Furniture’s warranty promises. If anything goes wrong, you’re on your own. Their customer service is virtually non-existent, and the hassle is simply not worth it. Don’t waste your money or time there are better companies out there who actually stand behind their products and treat customers with respect.

Great homestore, clean organized and a great selection, the whole crew are knowlegable and everyone pitches in to accomodate any concerns and preference that you have in mind ( as long as its available). There are a handful of Ashley shops in the Island but you won't be sorry to shop at this particular one.

Annastacia, was the greatest customer service rep in the world! Instantly so inviting and i formative on products. I came in not really knowing what i wanted but she directed me into the right direction. Could not have asked for a better experience!!!

I had such a great experience from the moment my family and I walked in. Annastacia was extremely helpful and not pushy. We were able to get what we were looking for at a reasonable price. She was very friendly and gave my son the best hot chocolate he ever had. I will definitely recommend her to my friends and family.

The piece came in broken originally I called customer service. They came replaced it. Both delivery services were excellent. The guys are wonderful and very helpful and very knowledgeable about the situation. Thank you.

We had a truly positive experience with the sales representative, Javed. From the moment my wife and I walked in, we were greeted warmly and made to feel like valued customers. Javed was knowledgeable, patient, and attentive, taking the time to answer all our questions and help us find exactly what we were looking for.

We had a great experience at the store, we are happy with the purchase. Javed is a great salesman, he has a lot of patience with us and we appreciate it. Thank you.

Need new furniture?!! You have got to see Annastacia. Professional, personable, witty and knowledgeable. I would recommend her to anyone in the Valley Stream NY area.

Annastacia was amazing! Customer service was 10/10 super personable and knowledgeable!

Annastacia was absolutely amazing! She was knowledgeable, patient, funny and made the entire process so easy and stress-free. I truly appreciated her help in finding exactly what I needed. Highly recommend!

I will never purchase anything from Ashley! My father and i purchased a sectional for over 4 thousand dollars and added a protections plan that there employee Kanan told us to get. He miss informed us about it what they cover and gave us a false flyer about what they covered. Now we are unable to get our couch taken cared of also we are unable to get a full refund. Mind you the protection company do not cover everything like they flyer stated! They are the worse and I hope they close down

The guys were very professional , very polite and quick bringing the furniture in oh very careful too place everything exactly how I wanted it…give they a 10 …I would recommend Ashley to all my family and friends. Thank you

Today, Annastacia helped us to pick out a new bed for our son. She was so friendly, courteous, and attentive. She answered all our questions and made sure we bought the right bed for our son. She provide us with a 5 star service and made the experience comfortable. We will definitely be back for our living room set. Thank Annastacia! It was a pleasure having you as our sales representative!!!

Great customer service , they were very helpful in finding me a bedroom set , offered me water , tea and a massage. Recommended coming here if you are looking for furniture .

Donna was extremely friendly and helpful with our purchase. We highly recommend her.

Just the best on what she does thanks so much Danna

Great experience with Annastacia

Amazing place to shop for furniture. Sales rep (Anastasia) was very helpful and guided us through the whole process. Thank you for the experience!

Anastasia was a pleasure. She was professional, attentive, and knowledgeable of all the products. She paid close attention to detail and showed genuine care to us during over visit. Thanks again!

We had a fantastic experience at Ashley Home Furniture thanks to our amazing sales associate, Annastacia. She was incredibly knowledgeable, patient, and helpful throughout the entire process. From answering all our questions to helping us find the perfect mattress for us, she made what could have been a stressful decision feel easy and enjoyable. Her professionalism and warm personality truly stood out. We highly recommend asking for Annastacia if you’re shopping here—she made all the difference!

Annastacia was extremely helpful and sweet! I knew what I wanted and she had me in and out in in under 45 mins! I love going to the Valley stream location! Great people!

She the best 1000%

I had an amazing experience at Ashley Furniture thanks to Annastacia. From the moment I walked in, she greeted me warmly and made me feel comfortable right away. She was incredibly knowledgeable, patient, and genuinely cared about helping me find exactly what I needed. Annastacia went above and beyond to make sure I was satisfied, answering all my questions and offering helpful suggestions without ever being pushy. Her professionalism and friendly attitude made the entire shopping experience enjoyable and stress-free. If you’re shopping at Ashley Furniture, I highly recommend asking for Annastacia. She’s a true gem and a great example of what top-tier customer service should look like!

Great customer service Annastacia

Their service is magnificent. Please go when Annastacia is working she’s there on weekends. She’s THE BEST! Very patient and gives her honest opinion. Also she specializes in interior design!!!

Annastacia was amazing at the Valley Stream location, very attentive with what I was looking for and she makes the best coffee! When you go here ask for Annastacia!

Great service! John’s the best. He was patient, welcoming, and took all our needs into consideration.

Annastacia was lovely! Knowledgeable, helpful and attentive. I appreciated how she greeted us immediately, but quickly realized I needed some time to walk around and think. She went out of her way to make our visit to Ashley in Valley Stream comfortable and successful.

Amazing customer service and delivery! The organization of keeping me up to date and the timeliness of the delivery was top tier!

My mom and I stopped by today to purchase a dining table and we were extremely satisfied with the customer service and our purchase. Javed and Joseph took their time in helping us pick out the right dining table. We were even offered some chai latte. My 3 yr old was being a handful and there was a lovely lady who’s name I forgot to ask helped distract my son with stickers, coloring pages, and a lolly pop if he listened to me. There was another lady who was also friendly that offered us water. I highly recommend visiting this location and buying furniture. Aasima

Annastacia was super nice and had a very good time shopping ❤️

alberto and nastashia we really helpful and the the energy was amazing great hot chocolate

Mr. Javed provided awesome customer service while helping me pick out the best living room set and dining room set for my home. He was patient, informative and took the time to explain the best options available for my living space. I am a returning customer at Ashley Furniture and will continue to be in the future.

Javed was great answering all my questions and getting my order exactly as needed. Definitely recommend this Ashley and Javed for home furnishing needs.

Donna was very friendly and welcoming. She was also very resourceful gave us all the information we needed to buy the furniture.

Anastasia and Joseph were great help and amazing customer service

What can I say about this place. First thing first I love coming to Ashley furniture in valley stream..the staff are super welcoming, friendly and helpful..shout out to to Ronnisha, Annastacia they was very helpful and Annastacia makes good chia latte

Excellent customer service!! Joseph and Anastasia were very helpful and explained everything well. We were happy with the service and our purchase.

Eliecer and his partner did an excellent job. They were thorough and clean in their work

(Translated by Google) Excellent (Original) Excelente

1. Warm welcome 2.Our TA Annastacia proved her knowledge. She answered all questions without a thought. We were never rushed, or pressured in any way. 3.She listens carefully a gives great advice

Annastacia the sales Rep was very friendly and knowledgeable ,and very informative I will recommend her over and over again.if you come to valley stream location please ask for her.she is goooood!!!!!

Allana was very patient with me. I was very indecisive and she walked me through the showroom, explaining the different living room sets. I am very pleased with my purchase.

Annastacia was amazing!!! I appreciate her patience and listening to what we want. I love that she didn’t try to sell us anything, but was patient and let us choose something that would be perfect for us.

Annastacia whom assisted us with our purchase was awesome. She’s very knowledgeable and informative. She explained in great detail what sectional would fit in our living room.

Annastacia was extremely helpful, patient and answered all our questions. Excellent customer service.

Annastacia is phenomenal!... My wife and I was looking for a bed frame, she listened and heard what we wanted and needed in a bed frame. She showed us around the store and explained each item in detail, and was honest about the product. We finally made a decision based on our needs. Thanks to Annastacia we wouldn't be able to make that decision without her. She is very caring, personable, open, and make you feel comfortable. We made a friend that day.

Annastacia was great. She was very helpful and knowledgeable. I had a great experience walking around the store and seeing all the living room sets. I would definitely recommend.

Annastasia was very knowledgeable and helpful. She made sure we were taken care of and found everything that we asked for the entire process was easy and simple because of her help. We would definitely come back to her in the further.

Annastacia was great. Walked us around the whole store and was very attentive to all our needs. Would highly recommend her to anyone looking for furniture!

Annastacia was absolutely incredible. She made the experience of our couch purchase easy and enjoyable. I highly recommend going to see her!!!

Annastacia was absolutely amazing and providing me with excellent service. I had a unique situation which she understood and was super helpful. Thank You

Javed was absolutely amazing. Very kind, knowledgeable and most importantly he was pushy. Definitely recommend going to see him.

Lana and Javed did an excellent job eith me. I got everything I wanted and they did everything possible for me to be satisfied with I wanted.

Do not do business with these people. I bought a sectional with 5 yr protection. It started falling apart a year later. The protection company will find a loophole in every situation not to cover the damages. They are scammers. STAY AWAY if you value your own money.

I came here on a rainy Monday with my boyfriend. We have been through trial and error with finding a suitable and enjoyable couch for us. We were interested in remodeling our basement and decided why not stop by Ashely’s to look around. We were instantly greeted at the door by John he was wonderful. Offered us water cracked jokes with us and made sure we had room to make our own decisions on our timing with no rush. He was amazing and because of him we were able to find a couch of our own sit down and get comfortable in it and now we are bringing home a beautiful couch. He was honestly great. My boyfriend and I cannot be anymore grateful for John. Thank you John

John was extremely helpful, polite and respectful. Very knowledgeable about the product. He shared every needed information to assist me with my purchase.

Amazing staff. Thank you for the help. Amazing customer services Chris and Zack. Zack thank you for the coffee.

Beautiful sales rep amazing help loved my pick

We were service by Javed. Great costumer services recommended. Pleasure to do business with people like him.

Great professional I am Greatly appreciated my experience with the company

Worst place to purchase furniture.. Make u pay high protection plans then when they can't fix the furniture u have to fight with them for months to get a credit back and u can only use the credit in there store then they jack up the price when u go choose back a furniture and charge u delivery and protection again on top of the adjusted price and let me tell u I lost 2 day work for furniture delivery first day they brought me one piece of the sofa the second time they brought me the wrong parts of the sofa and I have to take another day off again all because of their bullshit

Annastacia is top of the line the best person you want if you need assistance! She makes sure you're making the right choice and definitely takes the time to guide you. Go see her!!!

Love Annastacia, she helped out alot and was professional yet funny, and sweet. We got a lovely bedroom set. Godbless her.

Did business with Ms. Annastacia and she was absolutely amazing with a great personality. She was easy to work with and made shopping a breeze. Definitely check her out when you shop here

If you’re looking for a new bed, bed lamps, dining room server ect…Ashely is place to be. I’m so loving my new bed right now. Thanks Ashely.

Excellent

Overall, I experienced patience, understanding, and relatability during our time with Javed. He walked us through the showroom numerous times and helped my husband and I make a decision that we are both happy with and we will remember for years to come.

Annastacia is an AMAZING TRUSTED ADVISOR who DEFINITELY DESERVES A RAISE. MAY JESUS CONTINUE TO BLESS YOU ON YOUR SUCCESSFUL JOURNEY 🙏

The salesman was superb

Annastacia was so wonderful! We actually came in just to check a new couch out without the intention of purchasing today but her customer service skills were so phenomenal we made the purchase in store. She showed us a few sets based on our tastes and knew exactly what to look for to make us happy. So glad we came into this Ashley furniture today. Definitely need more sales associates like her. Very friendly and helpful all around.

Wonderful experience. My sales associate was great. Annastacia showed me all the furniture I wanted to see and broke down each set with details, making my shopping experience very pleasant.

Annastacia Very polite

The Sales Associate's Javed and Royan Customer service was excellent!! Javed really helped me as far as being able to Make my purchase.

Best service definitely recommend

Annastacia was an amazing help and assisted us with her design skills. I am truly happy with our purchase. Definitely go there and ask for her.

Anastasia was very welcoming from the moment we stepped into the store.She remained extremely helpful throughout the selection and purchasing process.

Excellent service!

My customer service rep was zach he was very helpful and we left knowing we were getting a great sofa set.

Great and efficient service. Javed was friendly, knowledgeable , Patient and helpful.

This place is wonderful. Anastasia and Donna were excellent! They took their time with you. Answered all questions. Recommend this place.

Just bought a couch from Alberto. If you go to this Ashley, ask for him! He is helpful, down to earth, not pushy. He showed us lots of options. Also, the couch is coming in 4 days! Overall great experience, and we will be coming back to buy more from him.

I recently had the pleasure of working with Javed and Corey at Ashley Furniture, and I couldn't be more satisfied with the experience. From the moment I walked into the store, both Javed and Corey were attentive, knowledgeable, and genuinely interested in helping me find the perfect pieces for my home. Javed was particularly helpful in guiding me through the various options available, explaining the features and benefits of each piece in a way that was easy to understand. His expertise and patience made me feel confident in my choices. Together, Javed and Corey made my shopping experience at Ashley Furniture exceptional. Their professionalism, combined with their friendly and approachable demeanor, made all the difference. I highly recommend seeking them out if you're in the market for new furniture!

Javed did an excellent job. He was patient and great at explaining the products and the plans available. He is also friendly . Corey was a great help too. Both of them together was a great team.

Everyone from the sales person to the delivery driver were courteous and friendly. I definitely will be going back to Ashley furniture for any purchases for my house.

The delivery team arrived within their time frame and were very courteous. There was 1 issue, which was no fault of their own, but they got on the phone with the warehouse to initiate the fixture to the problem. Easy breezy! I love the items I purchased.

We had a wonderful experience shopping at Ashley Valley Stream, and would definitely recommend to anyone. Paul is a magnificent, empathetic human being with a beautiful soul. He listened to our needs, which were very precise, and helped us find exactly what we had been looking for.

Javed was very helpful and informative. He was patient, took his time to answer all of the questions we had & helped us find the perfect couch. If you visit Ashley’s, definitely ask for Javed!!

Annastacia was very helpful and a lot of fun to be around. I did not expect furniture shopping to be this entertaining thank you :)

Javed, as a trusted advisor was very professional in his presentation and very detailed throughout the process of purchasing my new living room couch. 5 stars is justified

I had a great experience at Ashley‘s furniture store today. My sales guy was just wonderful. He was very very patient. Very understanding knew his job very very well very detailed and very confident. I appreciate it my day with him and most of all he had a smile that will light up the world something that we all need so please let his service be acknowledge by his management team. Thank you.

Shimaree and lena were so helpful picking my living room set i found a great match and im so happy with my purchase.

Donna was very helpful and knowledge about the items I’m interested in.

Anastasia was extremely pleasant, professional and knowledgeable on products. We were very pleased with her service and help in purchasing our new sectional. Thank you!

This shot out is to Annastacia, Ashley Furniture,Valley Stream location GreenAcres Mall When I walked in she was the first to greet. Smile,friendly & great energy. Extremely welcoming, down to earth. Not overbearing, pressuring or lack of interest. She took her time and made a sure I felt confident & comfortable in any decisions. I will be back solely for her. In any further visits. I’m huge on customer service.! I was just intending to browse. Along w other options. She a keeper😉 Ps. Wait a minute…… I almost didn’t mention the hot chocolate she put both feet in!😊. While me & my child were resting in the massage chairs they have☺️. Thank u Annastacia!!! Lovin my new furniture 💕

Andrew & Royan they are super nice& friendly. We are happy to shop with them

Excellent service from Andrew. He helped us find the perfect bedroom set and sleep system.

Amazing experience with Annastacia So nice and friendly

Javed, Roy & Ronnisha were amazing. They helped me find the perfect mattress and pillow. I’m extremely hard to please and VERY indecisive at times. They were extremely patient and also helped me find something within budget. I will certainly be back.

Ronnisha!!! Professional, courageous and helpful; without being indifferent or patronizing. She turned what could have been a 1 star experience into a 5! Thank you!

We stopped by Ashley Furniture looking for a new sectional and sofas, and we're so glad we met Annastacia! She was super knowledgeable and helpful, and went out of her way to make sure we found exactly what we needed. Annastacia was great with our daughters too - she made them feel welcome and included, which made the whole shopping experience way more enjoyable. We ended up finding the perfect sectional, and Annastacia kept us in the loop every step of the way. Her customer service skills are top-notch! If you're furniture shopping, definitely ask for Annastacia at Ashley Furniture. You won't regret it!

We had a great experience and everything was described to us about our item that was purchased

(Translated by Google) Excellent service (Original) Excelente servicio

Very good attention Ashley, Javed and Dras, thank you for helping me, excellent prices

Had an amazing time at Ashley furniture in Valley Stream. S/O TO Allana and Royan

Xavier was extremely helpful & patient, best customer service!!! Rynisha the manager was awesome as well in helping to make sure I was comfortable and satisfied with my purchase

straight forward and respectful people. Xavier helped my friend pick out the best option for her new apartment. highly recommended.

The Best Part of This Experience? Buying the Couch. After That, It Was a Disaster. Our experience with this company has been nothing short of frustrating and disappointing. When purchasing our couch, we made it explicitly clear to the salesperson, Corey, that we needed it before the Super Bowl. He assured us it would be delivered the Friday before, so we were excited and confident in our purchase. However, the night before delivery, the driver called and mentioned that something seemed wrong with the order—he had never seen two left-facing pieces for a sectional. Upon reviewing our invoice, we realized that Corey had indeed ordered two left-facing sections. We immediately called him to rectify the mistake, and after contacting his team, he offered us two options: 1. Wait until Tuesday for the correct piece to arrive (after the Super Bowl, which defeats the purpose of our purchase timeline). 2. Pay out of pocket for a third-party delivery service because the company does not deliver on weekends. Why should we have to pay extra to correct their mistake when we had already paid a $250 delivery fee? After further discussion, the store manager, Roy, offered yet another “solution”—we could pick up the correct piece ourselves from their warehouse in Edison, NJ. So, after already paying for delivery, we were now expected to cover tolls, gas, rental and, most importantly, waste our time to fix their error. Reluctantly, and out of sheer frustration, we agreed to pick up the piece. Roy offered a mere $150 refund for the massive inconvenience, which felt like an insult given the situation. On Saturday, we drove over an hour to the warehouse. When we arrived, we partially opened the box to confirm the piece was correct—and, of course, it was the WRONG PIECE AGAIN. Absolutely infuriating. The warehouse employee, who was simply following the SKU numbers provided by the store, was not to blame—this was once again a mistake caused by Corey and Roy. After another round of phone calls and an hour of waiting at the warehouse, they finally managed to correct their error. We were told to return in 15 minutes to pick up the correct piece, adding even more wasted time to an already exhausting process. In total, we spent four hours dealing with this mess, on top of the additional expenses and hassle of retrieving the item ourselves—despite having paid for “white glove” delivery service. The entire experience was an absolute nightmare. For a $2,500 purchase, we expected professionalism and efficiency, but instead, we were met with incompetence and disregard for customer satisfaction. This was by far the worst furniture-buying experience we’ve ever had. Buyer beware!

Worst place ever they don’t follow up with you they push protection I declined it then all of a sudden a new person comes along trying to convince me and give me more of a discount to purchase protection do not waste your money or time plus I saw online that my couch was cheaper online then in store turns out there franchised owned wow what a joke huh so you jack your prices act like your giving a discount when in reality you just play a numbers game manger was terrible pushy and everyone is very pushy especially for that protection once you tell the sales person no they try again and again or send someone new like I’m dum don’t be a fool don’t believe or trust them if I could give them zero stars I would

Strongly advise against doing business here. The saleswoman, Annastacia, was helpful however every other facet of this business is managed incredibly poor. Aside from the fact that the location is filthy— the manager is slimier than a used car salesman. I purchased a floor model bed frame over 3 weeks ago. After the purchase, when preparing to bring it to my car, they “discovered” that they don’t have the bed frame, just the head and footboard. Long story short, I had to come back a week later for the rest of it. Not the end of the world. I get there and now we discover the hooks are missing from the sideboards. So I’m once again asked to return once those are in. Now another week goes by before I have to check back in and it’s explained that they never ordered the hooks. So now by the time the hooks are in, we’re well over 3 weeks, really a month, from my purchase. Pretty unacceptable. For whatever inexplicable reason I still was willing to pursue further business with them because I wanted a couch. In one of my three visits to the store to pick up one item, I’m told they can price match from anywhere that will ship to me. Their couch (on visit one and two) is listed for about $750. I find it online at a place that’ll ship it to me for $550. So on my THIRD visit, I attempt the purchase. (They now marked the couch up to $999 in time for their Presidents’ Day “sale,” total scam artists). They tell me that “one week ago” their policy changed and they now only have a pathetic list of vendors they’ll honor. They offer me the two couches for something like $1300. If they price matched like they originally told me (mind you I would’ve made the purchase before the “policy change” on my second visit if they had the inventory they promised me would be there), it would’ve been $1100. Fine, not a tremendous difference. However, w the delivery cost and tax, which they previously mentioned they’d “cut me a deal on,” after wasting my time and screwing me over for a month, essentially indicating free delivery, which I would deem appropriate, the best they can offer is about $50 off of an inordinate $270 delivery free. So we’re looking at $1650, when it should’ve been $1300. Their behavior is shady and snakeish. I won’t be doing business with them again and I advise you follow my lead. Poor organization. Corey and Annastacia are good people, the manager is Horrible.

Annastacia provided us with excellent customer service and transparency! Will definitely be going back for my next furniture set. 10/10 =)

Great customer service! Annastacia was very knowledgeable and helped us find exactly what we were looking for.

Zach was great very informative, patient and a great man! Come check him.

I had an incredible experience at Ashley Furniture, all thanks to Lena! From the moment I walked in, she was so welcoming and attentive, and her expertise really made a difference in helping me find the perfect couch. I wasn’t sure exactly what I wanted, but Lena took the time to understand my style, preferences, and needs. She guided me through different options, explaining the details of each one and making sure I felt confident in my choices. Her warmth and genuine care for helping me find the right fit made the entire process enjoyable. She knew exactly how to balance comfort, style, and functionality, and with her guidance, I ended up with a couch that’s not only beautiful but also the perfect addition to my home. If you're looking for top-notch service and someone who truly knows their stuff, I highly recommend Lena. She made my shopping experience seamless, and I couldn't be happier with my new couch!

My husband and I went in today to browse sectional sofas. Donna assisted us and was able to find us exactly what we wanted which included a recliner and a chaise lounge at the price point that we wanted. Donna was so helpful and also lovely. We had not gone in with the intent of purchasing today but we knew we could not find something else more perfect at our price point and we couldn't be happier.

Please don’t shop from this store ever. This is the worst place to shop for furniture. I ordered bed from them when they came to deliver one of the part was missing and the delivery guy fake signed for us.when we told the person he said store people will call us. We waited for 15 days no one called us.when we called to scheduled a delivery they came without the piece and today is the third time and still came without the piece and I have worst experience when them.

Bad bad bad experience o my god…I decorated my whole house with Ashley furniture but the very first year my sofa broke badly bcoz my 6 years old son seated with jump I mean come on six years old boy can break sofa that big sofa…when I was buying Ashley furniture they convince us oh u have a kid apply for insurance also…I payed 1000$ box more in insurance…in 5 years if ur furniture breaks then call them they will come and will fix…but we call 3rd time they reply that we can not help u becoz u didn’t report in 30 days….so plz do not buy from Ashley and if u buy do not take insurance ..I m so sad really sad…what a waste of money….i brought bedroom sat including everything..when they delivered my bedroom sat they didn’t give me chest drawers….customer service so terrible…Pakistani girl she was helping us…when I call back her and said I will complain about u she got scared she was asking me when r u coming…probably she did something worng…bedroom sat she showed us i saw everything was there chest drawers also but letter they didn’t deliver…so guys do not buy from ashley valley stream one Thank u

Donna was very helpful and very patience.. thanks

Alberto was very helpful and gave us a great experience.

My second time here and Cory has found what I wanted with brief ideas and ran with it and brought me masterpieces. Very great customer service and attentiveness, very great quality of furniture highly recommend. Prices are unbeatable and finance options are the best

Amazing service. Made sure everything was to our liking and that we are well accommodated.

Donna was really helpful. She explained everything very well, was very patient, and was kind. She deserves a raise. I would definitely shop at this location with her again.

Mr.Zach is amazing he was very patient and extremely informative about all the products in the store. He was extremely professional and nice to my mother and I. He took his time and explained everything to us he made our day and were very happy with our purchase. If you ever go to Ashley furniture come see Mr. Zach!!!

Corey was amazing! Very good experince.

Corey was great. He helped my mother find the sofas she wanted . I’m so happy with the service.

It was a nice experience shopping at Ashley Furniture specially dealing with Alberto Tam. He was so helpful and well behaved. He guided us so well to purchase 2 bedroom sets, dining table and sofa.

Angel Rojas is outstanding in every sense of the word, he spent endless time trying to show us various options. He is professional, knowledgeable and most caring. Because of him we will be back to shop with him. Angel should be praised to the hilt. We thank Ashley for hiring someone so gifted.

Salesman Angel is the BEST!!! He’s patient, listens to your needs, concerns and assures you that you’re getting the best product.

Lena is committed to excellent customer service. She made an appointment to ensure she could spend time with me without interruption. I highly recommend Ashley Furniture! Ask for Lena!

I came in for a chair and left with a new bedroom. Lena was amazing and took her time to go through everything with us.

Awesome love the service will definitely buy again highly recommend

Corey was very helpful and made sure I received the best price on my new mattress and bedroom set. I will definitely recommend Corey if anyone needs furniture. Thank you Corey

I had a great experience working primarily with Lena at the Valley Stream location, with some assistance from Xavier. Lena was incredibly patient with my wife and me and was very knowledgeable about all the different furniture we were interested in. We ended up purchasing an entire living room set that we are very happy with. The experience we had at Valley Stream was exceptional, and I will definitely be shopping with Lena again in the future. If you are ever at the Valley Stream location, just ask for Lena; she will take great care of you.

Zach was helpful and informative

Great sales person Sweet and patient with thanks so much Lena for your help and Cory

Adele was very helpful and pleasant.

Corey was very helpful and loved his personality.

Shopping for an older parent could be a bit stressful. I’m grateful we had sales associate Lena Rodas assistance in showing us different options and was knowledgeable about the items. She was patient with my mom and was able to explain it to mom multiple times. The selection they have in this store is impressive. Thank you

Anastasia and Roniesha were AMAZING!!! After a less than stellar experience earlier in the day at a different retailer we were more than pleased w/ the level of customer service, the knowledge of inventory and overall shopping experience we received at Ashley that we will gladly be returning to shop w/ these lovely ladies again!! Thank U so much!!

I went to Ashley on sunrise highway in valley stream. Corey was able to work with me on my budget was extremely patient and responsive even after I left the store ! 10/10 recommend !

Anastacia was very helpful and walked us through all furniture we were interested in. Very Respectful .

Anastasia was very full, informative, and made me feel very comfortable during my experience at Ashley Furniture. I appreciate her knowledge and dedication for helping me find my furniture.

Our rep LENA ..did an excellent job here at the green acres location..very patience ..very humble..and well knowledgeable with the products...she was great resource for her..great personality..

I loved the experience here the worker was so nice, the service was amazing and we got a great free massage with free hot chocolate and water. Definitely coming back!

Cory was great. Very helpful and professional!

Amazing customer service, particularly Lena who helped us match our furniture and was a great help.

Sales person was courteous and patient. He did a great job assisting me.

Omg Lena and Xavier were awesome, with helping me purchase my first dining room table.

As soon as I walked into Ashley’s Furniture in Valley Stream (Green Acres Mall), I was greeted by Corey, who was very friendly, helpful and knowledgeable. He even helped me figure out how the furniture would complement the color scheme of my apartment. 5 stars. 10/10 would highly recommend. Thanks again Corey🫡

LENA IS TRULY THE BEST

I had a very great experience with Corey. He took good care of my husband and I and even stayed until after the store was closed to ensure the transaction went smoothly. He didn’t force more than we could handle financially. I appreciate everything that he did for us and will definitely recommend him. He was very knowledgeable about the products and services offered and i felt super secure with my purchase. I will definitely be back for more furniture soon!!! 10/10 Corey!!

Great customer service ever

Lena helped my husband and I pick our new couch. She was very informative and knowledgeable on fabrics and comfort with what would benefit our family. She stayed later than closing to help us pick without any rush. Just because of her, I would recommend this store.

Thanks to Adele for everything had a very good shopping

ANGEL, the sales representative was truly amazing. He was knowledgeable and patient, and didn't make me feel like just a customer. It felt as if I was an extended family member. I will surely be back for any and all future purchases. Thank you so much, ANGEL!

Hello everyone I wanted to say thank you to Adele. I came to Ashley to shop and by furniture and I met Adele and she treat me like a queen with good service and I am so happy. I am going to be the advocate for Ashley because of Adele and her good service and furniture and thank you for everything ! God bless this business and the people like Adele that work here and I love her. She is the best and very nice with great service, give her a promotion and a raise she really deserves it.

The sale associate was smart and understood exactly what i was looking for… with service like that i will definitely return when im ready to purchase more furniture thank you Zach !!!!! U rock!

Very nice and professional people Thanks to Ranesha, Zach, adele, royan and Garick

Great service. Didn't feel pressured at all. Garick was extremely helpful and polite. Can't wait to get my dining set.

Annastacia and Alberto were amazing in my purchase today. From varies of options , to payment options they walked me through every step. Truly couldn’t be more grateful for my shopping experience. Will be back! She’s definitely family now

Garick was great from beginning to end And I really enjoyed my first time experience at Ashley Furniture. Thank you very much for everything

5/5 Stars - Exceptional Service at Ashley Furniture Store. I recently purchased a beautiful couch from Ashley Furniture Store, and I couldn't be happier with the experience. A huge thank you to Garick, the sales associate who assisted me. His professionalism, expertise, and helpfulness made the entire process seamless. Garick went above and beyond to ensure we found the perfect couch. He checked availability, discussed delivery options, and even helped us visualize the piece in our living room. His attention to detail and genuine interest in meeting our needs were truly appreciated.

Had an amazing experience purchasing our furniture for our new home! We had the pleasure of working with Annastacia and she was truly the best and sooo sweet. She helped us with our bedroom set and couch. As well as help us pick rugs to match. Truly went the extra mile to make sure we got a great price and experience :) even had me sit on massage chair while she typed up the order and made me coffee ! Nothing but great things from this store. Friendly ,sweet staff!

Just had a pleasant experience at the Ashley Furniture store in Valley Stream . I had help from Ms. Annastacia who had great enthusiasm to help me and my mother throughout my time there. She’s helped us find the perfect living room set and I can’t wait to enjoy our new product! Thank you again!

Annastacia, helped us out, she was great.

The sales persons were good but the delivery service had to ruin it for them could’ve done a better job my self if they left me the instructions 👎👎

Annastacia was very helpful! She was patient and very professional. She had thoughtful opinions and helped us make the best decision for us! We were very happy with her services!

!WILL NEVER BE RETURNING! Shiv was great and extremely helpful. Unfortunately I will never go back to Ashley furniture due to I had ridiculous amount of grief when I was with trying to get something delivered. I scheduled for the delivery of my new couch and a pickup of my old couch just to find out that they're trying to drop off my new couch and then several days later pick up my old couch. Which is extremely confusing because I wouldn't know where I was going to put in my new couch when I already have a couch. I even called the previous day due to seeing indiscrepancies just to be lied too that it'll be okay and everything will be fine. I had repeatedly told them that I will not be here on the second day. I then had to sit on customer support for 15 minutes longer than I ever should've been because it should have all been handled. I will never return to this company for anything. Your handling has lost you a customer.

Please go and see Zach when you stop by, great customer service without being pushy. We will definitely be stopping by again for our furniture needs!

Angel was more than considerate of all our needs!

Zach was a great help and made me a believer in tempur-pedic mattress. My family and I will be back soon

We received outstanding service from Donna. She patiently guided us through multiple options, helping us find the perfect bed for our daughter. Her expertise and personalized attention made the entire process smooth and enjoyable.

I was assisted by Zach I would greatly recommend, Him and his manger went out of their way to make my family and I as comfortable as possible while shopping and completing the transaction.

Excellent service very professional.

My salesman was well the experience with him was wonderful they were issues about pricing yet he and the companies saved me over $500 I think God and I thank them they were able to make an old woman happy, PS shout out to Alberto over here in valley stream

Roy at the Green Acres Mall store in New York is the best sales rep that I have ever met in my entire life. He was so nice, patient, helpful and professional. He is knowledgeable and provided so much guidance that it made the process seamless

I went in with my mom to purchase a new bed frame and was greeted by Angel. Angel made sure to ask us about all of our needs and assisted us in finding a bed frame that was stylish and within our budget. He made it such an easy and welcoming experience, we will 100% be going back for all of our furniture needs.

Annastacia was a pleasure, very kind and Polite. She took her time with us. Thank you so much.

I was recommended to Ashley furniture store by my coworker. My husband and I were looking for a twin over twin beds for our boys 👦. We were greeted by Angel, he was very informative, very patient, he went above and beyond to get us the best deal. 💯 % customer service

My experience with Shiv at the Ashley store at Green Acres was amazing. Shiv was professional, patient and very accommodating, especially when I changed my mind. I’m happy with my purchases and expect to make additional purchases at Ashley.

First time shopping at this Ashley location and my service was extremely excellent, Shiv was the sales representative that work with us and he did an excellent job, he was kind, patient and very cooperative, and the Manager for that store is Mr.Alberto he’s very friendly, kind and cooperative also. I’m rating this store 10 out of 10 because they have quality products and excellent customer service

Excellent place, I recommend it. They are attentive and have good offers.

Great experience, thanks to Donna. Knowledgeable, patient and accommodating!

I went to Ashley to buy my furniture and met the most kindness, patience, sweet spirited person that works there. Her name is Adele. Thank you so much! You are an asset to this company (ASHLEY STORE)

Anastasia is very professional and welcoming

Adele greeted me with a smile when I walked into the store. She was very professional and pleasant all through out the encounter. She answered my questions adequately. I am very pleased with her. She did an excellent job. I will be back again. Thanks.

The representative Shiv was awesome very professional an thorough. I recommend his salesmanship to anyone an moving forward Inwosh an the brand continued success with there high level of professionalism an customer service.

It’s very friendly place with affordable price. Donna help us lot to find right product. I’ll highly recommend all of my friends and family to come and deal with them without any problem.

Annastacia was awesome and was able to get us a great deal!

Very nice store pleasant to shop at.

Great service purchasing a couch. Angel & Alberto were super helpful. The delivery guys were prompt (645 on a 630-11am window) & respectful. All of these factors were a key factor in my decision to go back & purchase the matching ottoman. On my second go round the salewoman, Raneesha (hope I'm not butchering her name) was super cool. I wholly recommend this store & truly appreciate the professionalism of the staff.

First time purchase at Ashley and everything went perfectly. I usually shop at competitors, but this time Ashley had much better pricing for what I was looking for in comparison. Price was the determining factor for where I’d select, but my overall experience was great. Donna at the valley stream location was super helpful. She gave my husband and I the space to breathe while we checked out what we wanted without being harassed like some other store associates at competitors nearby were doing. Once I found the exact thing I wanted I was able to get all the information I needed and she answered all my questions with kindness and patience. Donna even went the extra mile to make sure I got the best pricing and secure delivery as soon as possible. She was a pleasure to work with. Delivery was also a breeze. Ashley sent emails and their delivery tracker helped make it clear when I would expect my delivery. The guys were so efficient and clean. Took care with my furniture and made sure everything was exactly how I needed it to be. Great job Ashley Furniture!

Annastacia has been one of the best Ashley TA. I would recommend highly Ashley green acres to come and purchase. Staff very kind and responsible

Our first time shopping at Ashley’s in Valley Stream and it was very good. The rep we worked with Shiv was kind and helpful and explained everything in detail. Definitely recommend getting your furniture at this store.

Annastacia was wonderful with helping me and my partner find our new couch for our home.

Guys please come in and see the Manager and Adele

I’m always grateful for such wonderful customer service when making a major purchase. A huge thank you to the Valley Stream; Xavier, Ronnisha and Adele!

I had a fantastic experience at Ashley Furniture in Valley Stream. Angel did a phenomenal job assisting me with my furniture needs. He was kind, patient and professional the entire time. Picking out furniture can be stressful but Angel eased my nerves and anxiety. He made me feel like a valued customer who appreciated by business. The manager, Alberto, couldn’t have been nicer as well. He assisted me with making sure I got the best deal possible. I would HIGHLY recommend this store for people looking for fine quality reasonably priced furniture. I couldn’t be happier with my experience. I walked out of there feeling thrilled about my purchase. Other stores should learn from Ashley because they know customer service and value best. Thank you for a great experience!

Alberto greeted me as I entered the store. He was knowledgeable of the items I wanted and assisted me promptly and professionally. I made a great purchase. Thank you Ashley’s…

My bed and chair are beautiful. The guys who put up my bed was very nice and professional. Korie the sales representative is an asset to your company. Thank you very much!

This is my second time using Ashley Furniture at Green Acres. The representative, Adele, is really nice. She is patient and explains everything even if you ask her 5 times. I truly recommend Ashley Furniture and ask for Adele.

Annastacia was very helpful and patient. Great customer service.

My experience was outstanding I left a satisfied customer. Donna was my sales person. Very kind and patient. Went the extra mile in finding me want I wanted. Excellent customer service!!!!

I went to Ashley Furniture looking for accent chairs and the customer service I received from Shiv was exceptional. He was very patient, helpful and knowledgeable.

Alberto and Angel gave us an amazing experience at Ashley's Furniture store. From the minute we entered the store, we were greeted by Angel who help us find what we were looking for. Alberto was very thorough explain finance part of the process. My mother and I left very satisfied with our purchases.

Donna and Adele were so great. They helped me immensely.

Roy, the sales guy was very helpful.

Anastasia is great! 💯

Angel is an amazing sales consultant. 80% of my reason for purchasing is his impeccable honesty

Service received by Representative Donna was excellent. Ashley's at Green Acres mall is the place to go.

Amazing Service

Annastacia, was not only the best but exceptional. Made my wife and I feel comfortable, welcomed and didn’t pressure us to purchase anything. Thank you Annastacia, greatly appreciate it! @Coach.Jus

Trusted advisor Mr. Shiv was very pleasant and helpful. He took time to explain and gave great advice, I’ll be back for my base shortly. Thank you Mr. Shiv

Very knowledgeable, patient, friendly, and professional

I actually love my furniture and recommend people to ashley furniture but I was completely outraged with the warranty experience. I spend a $1000 on a 5 year worry free warranty. They show you the selling features and make you feel like it covers everything and then you try to use it. I was never informed at the sale about what it doesn't cover, or what will void the coverage so I can do an even better job of taking care of my $10,000 order or I would have decide not to get the coverage because I find out it doesn't cover anything of any real value when it came to my bed for example. The wooden support leg under the bed broke and I was shocked that wasn't covered i was told. That's basic wear and tear.unbelievable. then it's not like they follow up with I'm sorry it's not covered but offer a solution like we can order that part for you or direct u to the facility in which I can order that part. It leave you with the feeling of we got your money and there is nothing we can do for you. You figure it out.then the warranty bullet points show that it covers cosmetics damage. Then I find out my claim was denied because of accumulation damage. I would also like to add they did not give me the terms and conditions to look over before I made my decision. So my fiancé's night stand hand some rings on 1 corner of the night stand and they said it's not covered because of accumulation. My argument to the individual was there is only one process for fixing the finish on wood and that is sanding the area and re staining and add polyurethane if they are not using a combination poly stain. So what does it matter if it's 1 ring or 4 rings.also I looked up the terms and conditions and found out that you have to report any accident within 30 days but the warranty is good for 5 years and you can make multiple claims. It doesn't make sense. it appears they just add stipulations to make sure they don't have to fix anything. So let's do the math. I have an accident then you send someone out to fix my ring on my night stand and this happens several times across my 5 years warranty how much is that. Verses you coming out1 time and fixing 1 section. I feel tricked because if they gave me all the information so I could make a well informed decision I would have never got the warranty on anything other than my recliner just in case the motor went bad. If ashley is in the business of just trying to get as much money as possible and their staff might have a bonus incentive for selling warranties and they don't care about having repeat customers than they are doing a great job and they should continue their practice but if they have integrity and want loyal customers they should do a retraining with their sales staff to inform customers of what it actually covers,what it doesn't,what will void the policy.let them know u have 30 days to report.let them know of the basic wear tear damage that's not covered that will typically happen especially with the bed frames that use those spaced out legs for support and let them know it's not covered and let them know how they can order it if and when it happens because that will be a common problem. I also called up ashley store in which I made my purchase and explained my situation and was told if that is what the warranty department said there is nothing we can do. I have never took my time to write a bad review before this whole ordeal made me furious.i spend a $1000 dollars on a warranty on $10,000 worth of furniture and I can't get anything fixed. Then when I ask is there a way I could find out what color stain did they use on the furniture so I could do it myself because I actually love my furniture and I would like to put it back to it's original look. I was told to look for a label,look online.i asked is there a way to contact the manufacturing to find out and he had no answers for me other than go to homedepot try match swatches to get it as close as possible.so if the 3rd party did come out how would they match the color? I would have mismatch furniture if they couldn't get it close enough.

Very friendly and helpful

This is my first time shopping at Ashley furniture store. I went to the valley stream branch and my sales rep was Mr Corey Johnson, he was very knowledgeable and patient, professional yet courteous. I had an awesome shopping experience especially since I left and went back in 2 hours, and Corey attended to me both times. He made a great impression on me and I will definitely shop there again. Thank you Corey, appreciate it Sandra

Great customer service!!! Corey was phenomenal, he helped us by going above and beyond with answering any questions we had.

My experience there today was great. Xavier went above and beyond to work with us on finding the perfect fit for our home. He made me feel very comfortable and he was very friendly and informative ! Without him I don’t know that my experience there would have came with the outcome it did. Thank you so much Xavier.

My sale rep name is Annistancia, she was knowledgeable , She answered my questions, She was very professional.

Today I was helped by Ms. Annastacia Stanley, while looking for a bedroom set, a living room couch and TV stand. From the moment I walked in she greeted me with a smile and made this entire interaction incredible. She went above and beyond to not only give me options but also showing them to me. From start to finish I felt completely at ease and trusted her knowledge, when I return for future furniture pieces I will be requesting Ms. Stanley.

I had a great experience here! Donna was very helpful and provided excellent service. Would definitely come here again.

donna was awesome! she was patient and very kind! definitely ask for Donna when you arrive:)

Great customer service friendly staff and very helpful

People at the store was very helpful. Delivery guys nice and professional you can't ask for more

Shiv was amazing with helping us find our new couch and media console. Would definitely recommend this Ashley ! They will actually walk you through multiple options and find you the best price. Thank you so much for all you have done !

My experience was so pleasant. Donna & Ronnisha were so helpful & welcoming. I visited the store only to browse but ended up purchasing a beautiful couch & bed. I highly recommended this location & will most likely be returning in the near future!

Cory was wonderful! Very sweet and knowledgable.

The customer service representative Xavier was very helpful and knowledgeable about exactly what I needed for my apartment, the quality of service and furniture are truly amazing.

I am so happy that i walked into the store and got Q as the representative to help assist my family and I. We went in there looking for twin beds for our toddler girls. We found ones we loved quickly and was excited to completing our purchase. I had an Ashley card and figured it would be a quick purchase however that wasnt the case. My card was close without my knowledge and i didn't have enough to carry out sale with the one on file. Q quickly assured me that we will figured it. We had to make a couple of calls...he even went as far as talking to his manager when the call service didn't help. He went above and beyond to make sure that i stayed as close to my budget as well as he was clear about the different offers made in order for me to complete my purchase and be able to pay off in a timely manner. Q THANK YOU FOR YOUR AWESOME CUSTOMER SERVICE 👏🏽 ❤️

Q is the man , recommend it

Q is the best worker for this company excellent customer service very respectful cool man

Associate Donna was a tremendous help! She had thorough explanation and showed me great options. Wonderful asset to the Ashley team!

I had a great experience with Mr. Alberto Tam . Really made my experience fun and went the extra mile.

I had a wonderful experience with the customer representative. He was very welcoming and generous.

Very helpful staff. Extremely patient and tentative. Absolutely coming back!

Que, the sales person that assisted my husband and I are extremely polite, patient, friendly and kind. I'm planning on bringing my sister there this wknd for him to assist her as well. Thanks Que

Great service above and beyond, Kwesi made us feel comfortable and assured about the quality products offered. Definitely recommend Ashley Store!!!

Going into the Ashley store at Green acer mall,kwesi was right behind my wife and I urging us in. Immediately taking charge. Showed us around there products. Kwesi was very professional,articulate and awesome. He got us a very good deal and got us a comfortable financial plan. I will encourage any potential buyer to consult with Kwesi "Q" Felix @the Green acer mall.

SCAM ! Do not buy a mattress from them . You will pay for a warranty and they will not honor . Spent 10k on a mattress paid for 10 year warranty 6 years later mattress sunk in and now they will not cover damage because mattress has a stain . Very poor business practices and very misleading. They need to do better !

It was so easy working with Kwesi “Q”. He listened to what we wanted our home to look like. He was patient with us and answered all our questions. If I come back to Ashley’s to get anything definitely would work with Q.

I went there yesterday. Kwesi is so so amazing, the customer service is top notch. I 1000% recommend to go there and ask for Kwesi, you won’t regret it

My mom and I went to Ashley Furniture because we just moved, we met Kwesi he is so nice, we were satisfied with everything and they are all quality. Will definitely recommend!!!

Kwase has amazing customer service! He was very informative!!

Great experience With Kwesi also know as Q!! He Is knowledgeable and extremely patient. Ask for him if you come to Ashley at valley Stream .

I worked with Donna at the Valley Stream location and let me say, FIVE STAR SERVICE! She was patient, courteous, knowledgeable and professional. She took the time to find out what I needed and took me around the store and showed me different options. She even put all the items in a room designer tool so I could visualize all the items in the space! I ended up ordering a chest, two nightstands, and a mattress with the adjustable base. I 100% recommend working with Donna!

Good afternoon this is Fagan Mr akiem is a nice person to do business with

Akeem was an amazing! Super helpful, knowledgeable and kind. I'll definitely look for him when I come back

Akiem was very polite, courteous and knowledgeable. He was patient and helped me to select something that I really love

Kwesi "Q" This guy is know what is doing Nice guy,friendly, He will never let you go sad Good job keep doing the way you're doing 👏 👍.

Was at ashley furniture today and u had akiem as my salesperson. He treated us with resoect and was very knowlegable in all the aspects of his job. Because of him i will definetly be sending morre costimees and ciming back again

Danny in Valley Stream is a gem. We are shopping for living room furniture and he showed us lots of options, so helpful!

Danny at Valley stream was Amazing so patient very Knowledge. gave us a ton of ideas for our new house. Thank you !

Akiem was super knowledgeable and had excellent customer service skills will definitely be recommending him and Ashely’s to family and friends. The manager was lovely to she helped us out a lot

I visited that location and met Akiem Martin. He was very attentive, professional, and an active listener. I placed the order and they was delivered on time. The small extendable dinning set was the only thing I interested to purchase. I had visited the Rosedale location to place the order and the sales reps were very rude, unprofessional, and told me to open an Ashley credit card to pay for the item.

The atmosphere was very welcoming. The associate, Cory was helpful, informative and professional in assisting me in my selection of furniture. I walked away satisfied with my visit.

Akiem & Ryan provided excellent service. Akiem listened to my needs and worked within my budget to make it work

The customer rep Akiem Martin that assisted us today was very customer friendly understand your needs and he is very helpful we were both satisfied

Shiv is super attentive, patient and informative. He aided me in the process of getting my new room set. I recommend Shiv to assist you too! Won’t let you down!

My experience with Akiem was very nice he was a good store worker and I highly recommend him if you are new to buying at Ashley’s furniture store

Lovely service today with Akiem! Not only was he extremely helpful, kind, great customer service, informative, patient, and overall amazing he made sure every little detail was correct with my mother and I. We had amazing service today and were able to make our first purchase with Ashley! We are so thankful to Akiem and Ashley. We would definitely come again for any future purchases and ask for Akiem! 😁

Salesman Akiem Martin was great, his customer service was exceptional. He was very patient and went above and beyond to make sure I was happy with my purchase. I will recommend anyone to go to him

Akiem had 10/10 customers service took his explained everything in detail and is a good person

Akiem its a great salesman!! Helped us to find the right couch for our family! Very informative. We appreciate his excellent service throughout this process! God bless him.

Thanks to Akiem we got our very first couch for our first apartment ! Services 100/10

Kwesi “Q” Félix assisted us with our purchase. We initially were just window shopping, but “Q” was so helpful and knowledgeable, we bought our sofas on the spot. Highly recommend Ashley Furniture. Make sure you ask for “Q”.

Alberto was beyond kind and professional and knew exactly what I needed. He very patiently assisted me in my choices and I cannot recommend him more highly!! The store was beautifully laid out and very clean and welcoming!!

I am so happy for the purchase I made at Ashley, today .I am thanking Danny for helping me out with my item and also the Manager who helped make it happen ,my God, you made my day. thanks 😊 🙏 Ashley store, you now have a valid customer

Alberto was amazing !!! Thanks again for helping me and taking your time with me !

Corey, was very helpful and patient with helping me with the right choice for purchasing a recliner for my home

Excellent service. The employee Shiv is very patient and really takes his time with helping his customers get the best of their purchase. Highly recommended Shiv when shopping at this establishment.

It was love at first sight, then I touched it, it felt great. I sat on it and it engulfed me with firm comfort. So I bought the sofa. Thanks Tiana due to your customer service that executed strategically and professionally. On.a scale of 1-10 you got that 12 play. Ashley Store ,Valley Stream. Is lucky to have someone like you.

Great service

Kwesi from Valley stream store was so helpful. I bought a beautiful sofa, two seater and a chest of drawers. Awesome discount. Thank you Kwesi

Q was very helpful,patient and answered all our questions. Very pleasant visit we were treated more than customers.

Customer service at this store is absolutely satisfactory.Our sales person was very knowledgeable not pushy and very patient and professional.I Will recommend Shiv to all my friends and family also Ashley’s furniture store.Their service is great.

Excellent salesperson and salesmanship! For Donna Brown

Corey was very professional and knowledgeable. He was patient and literally demonstrated and moved furniture in order to help me make the right pick. He is an asset to the company.

Donna was amazingly helpful, she understands my need and came up with the right product and good financial offer. Thank you Donna and thank you Ashley furniture team. Jude and Della

My wife and I were Welcome by Miss Gwin a professional and nice person. She helped us with our search and helped us find what we were looking for.And with Mr Corey oh my gosh they helped us from A to Z . It was a great experience thanks to Mister Cory and Miss Gwin. Great team.👏🏼👏🏼👏🏼👏🏼👏🏼 My advice to you out there looking for furniture, go to Ashley store in Green acres mall and ask for Miss Gwin and Mister Cory. Thank you guys 🙏🏾🙏🏾👍🏿👏🏼👏🏼👏🏼

Yascear and Johnson went above and beyond to guide my husband and I through the selection of a beautiful bedroom set and dining room set. They demonstrated a deep understanding of the furniture, providing insightful recommendations based on our preferences. Their friendly demeanor and patience created a comfortable shopping environment. Overall, their expertise and excellent customer service significantly enhanced our furniture-buying experience and made it an enjoyable process. We found the perfect pieces for our new home and I would highly recommend them and Ashley Furniture!! 10 out of 10!!

I ordered funiture from Ashley and met 2 of the kindest people, Ronnisha and Corey. They were extremely helpful and patient with helping me pick out furniture. Thank you so much for being so helpful. I’ll return again.

Guin assisted with excellent customer service, very accommodating and kind. The process of selection, pricing, and payment was very efficient.

Sale associate was very knowledgeable, and friendly. Made it very easy for us to make our selection .

Guin and Yascear are both super helpful and very pleasant to work with.

Sunday 12/31/23 my brother, my son and I when to the Ashley Store in the Green Acres Commons. My brother is moving and wanted new furniture. When we first entered the store sales rep Donna greeted us immediately. Donna was friendly and very professional. What I really liked about Donna was she was easy to work with, great listener and she had a great eye for style. Sometimes sales people tend to talk over you and can be pushy. Donna listened to my brother guided him but allowed him to choose. In the end we bought a dinning room set, sofa and rug. I love Ashley furniture and their sales team are the best. Bravo Donna!

It was very nice

Not professional at all. Wouldn't recommend

I purchased a bedroom set with the mattress and everything. Got the delivery and the mattress is wrong. I asked for a 2-sided mattress, and they sent me a one-sided mattress. Talk to warehouse and they ask me to wait for 2 or 3 days for the right one. They are saying that they can't do anything and that we have to sleep on the floor in this cold weather.

Donna was very attentive and knowledgeable!

Adele was awesome. We had a great experience and found the perfect sofa.

12/21/2023 had an excellent experience at Valley Stream store! Our salesman Andrew was not only knowledgeable but so personable and got us a great deal! Highly recommend you ask for Andrew when shopping there!

Horrible

I had a fantastic experience with Guin's customer service. Their kindness, friendliness, and remarkable patience made my interaction enjoyable. Guin went above and beyond to assist me, demonstrating exceptional helpfulness throughout the entire process. Highly recommended!

Amazing time here. Everything went smooth.

I met Guin at Green Avres location and she was the most amazing sales person, she was very helpful and understanding she was able to advise me and assist me in making the right choices,very knowledgeable in her craft.

Joshua was a great person with a great attitude a pleasure to have him service me

Terrible people working there very very rude and snobby

Joshua is very knowledgeable abd pleasant. Awesome sales person. If you're looking for a reliable salesperson check Joshua

Guin provided excellent customer service. I will be sure to reference her and Ashley’s to my friends and family.

Donna is an excellent customer centric person. Absolutely wonderful experience !!!

Great experience. Donna was very helpful.

Had a very, very great experience. Very great customer service. Served by SHIV.

The customer service here was amazing Donna went above and beyond. She was so pleasant and patient. Truly a blessing

The sales representative was very knowledgeable,pleasant and understanding, courteous also accommodating to my needs, thanks Shiv

Excellent service I’m very glad to chose Ashley The customer service is amazing They make me feel at home I love it

The customer service was excellent. Donna helped us find the perfect mattress & we did not feel rushed at all. She thoroughly explained everything and it was a great experience overall.

Donna Brown store representative gave excellent service

Great furniture

This. Place does not care bout you once they get your money. You buy the warranty every One ignites your call they don’t want to fix. Your couch and guess who has broken couch For the holidays. They could. Careless

Shiv was an excellent salesperson was very professional and let us take our time to decide

Wonderful atmosphere and professional sales team.

Good decition Great experience and Thank you Roy for helping me with the purchase.

I came hear looking for a comfy couch and that’s exactly what I got ! Kanan was exceptional. He made this such a great experience and was extremely helpful . He educated me on the numerous options available to best meet my needs . I couldn’t be any happier. I’m excited to receive my couch.

Customer service is wonderful. The salesperson listened to my desires and found the perfect furniture for me. I would recommend this store to my friends.

Great customer service

Very friendly staffs.Thank you Donna for helping us choose the right sofa .

My experience was great from the time I entered the doors at Ashley’s store! The sales representative Yascear Was very helpful and accommodating and very knowledgeable and pleasant from the minute I met him ! I am very happy with my purchase I got a rug, warranty,delivery and setting up the dining table for a great price! This is my home store moving forward! The store is actually very warm and welcoming! This is the store on valley stream!!! Love it— And it’s because of the sales rep Yascear-He even bought the rug down to our car elevator and all ! I will definitely recommend to my friends and family to ask for Yascear, great job!!!

I must thank my wife who advised me to visit Ashley. My advise to any one interested in buying furniture that they must visit Ashley out let before making a final decision.

Corey was so detail in all the questions we asked, his customer service was very refreshing.

Ronnisha and Alberto are amazing! After a month of nonsense going back and forth with the corporate who were absolutely awful, these two were amazing and solved our issue with our broken base within 24 hours. I highly recommend using them when visiting the valley stream store, and DO NOT go through corporate.

Luis

Everything went great. Delivery men were the best. They were polite well mannered and friendly. They took there time to make sure we were happy.

The salesman Xavier was fantastic! He was very patient and understood what we were looking for

Very fast & good service.

I had an amazing experience this morning shopping at Ashley , my seller was very helpful and patient , I’ve been provided all the available options and he helped me out to chose the best one , it was a 5 star service 😍😍😍

My Salesman Was Fantastic!!! Welcoming, Knowledgeable, Attentive, & Patient, My Final Decision Was Exactly What I Wanted!!! The Showroom Was Beautiful & Spotless... Couldn't Be Happier With ASHLEY!!!!!!!

Excellent service, Luis was great.

Professional and courteous service

Royon and Matthew were so amazing and helpful in my experience of getting furniture for my new home with my family.

I give five star for the warm welcome that i recieved from Ronnisha,i told her what i was looking for and right away she gave me options and i am happy with my purchase at Ashley's in Green Acres,thanks.

I bought a couch from Ashley’s with the help of Kanan. He was patient, Knowledgeable and funny. I was nervous about the couch fitting through my door and kanan took every step to ensure guaranteed delivery and calmed me down about it. Thank you for all you incredible work kanan!

Subaas at Valley Stream helped me abd my family pick our sectional and rug. She was very friendly and easy to work with. Highly recommended!

I have an Ashley card and yet at purchase I was required to pay $100 down from my bank account. If Ashley is a credit account why am I required to put a down payment?

Never but their furniture warranty. They just fool u by saying that everything is covered but when its time and u call them they will say its another company handling that and the company which handles will say its not. Few items are on warranty for only 30 days and they will say its for 5 yrs. Its just there way to making money as they will make it sound so tempted and later on ur money is in waste. Whatever they charge on warranty u can but a extra furniture item for urself but never and i say never buy there warranty. I called and after continues contacting there warranty company called 5 star service informed me that nthng is included and i should have read the warranty disclosure which was never given and they have no idea why the sales person said everything is included in warranty so in a way just throwing balls at each other. So will highly say never waste ur money on Ashley furniture warranty as its total waste on money which they make sure u pay in full when ur buying the furniture.

Great customer service Kanan is accommodating and very attentive!

Do not purchase from here. They don’t explain that every sale is a final sale even if you want to exchange for more items and actually make the store MORE money. They purposely fail to explain these things so they can make a sale. Terrible customer service. Adele is a sales rep that only cares about her commission. Arnell the customer care rep was very arrogant. They offered no assistance in resolving the issue. The same day we received the delivery we tried to call to arrange for an exchange and were denied. save yourself the stress, don’t do go here.

I purchased a a living room set in 2019 and purchased their 5 year warranty. A few beams broke under the chaise lounge section after 2 years of purchase. Their five star customer service for the warranty was horrible. I got the run around for months before someone came to try to fix and then they never came back when they said they couldn't fix it. I had to call them several times before a credit was sent to purchase a new one.They told me at the store they would haul away the broken chaise but on the day of delivery they told me they couldn't. Just to be told after that it would cost me $180!!!! Ridiculous!!!... horrible communication and knowledge of what the store policy is. Extremely disappointed and would not recommend to anyone.

Great experience. The sales associate Corey was very helpful.

I couldn’t ask for anything better, they were very nice.

Ashley Show room does not tell you give a true understanding of what the Premium Protection plan covers. In less than a year my chest was not able to close due to broken reals on the draws… the warranty company just told me they can’t help me cause they don’t cover such. Thanks to Ashley Furniture Valley Stream, i am stuck with defective furniture forever. Please save your money!!!!

It was a horrible experience I ordered parts for a bed since the third week of May 2023, I was told that I would receive the items within 10 days, 10 days passed no delivery, I called to get an update they inform me that the part was shipped, two weeks passed, I called on a Tuesday and they inform me that they spoke to the warehouse and I should receive the parts that Saturday. Again no delivery I went to the store in valley stream and I was informed that the part is out of stock and they have no idea when will I receive the parts. Lies lies lies, so unprofessional and I just received the parts on August 3, 2023. I would not recommend Ashley to anyone….. they don’t even deserve one star….

Subaas was great!

(Translated by Google) Yes excellent attention (Original) Si excelente atención

Jason was great in showing us differentoptio s available

I made a purchase today and am happy with my decision thanks to Adele Daniels she was excellent she knows her business very happy with her thank you

Staffs here are friendly and their customers service is top notch

Great representative. I must say I enjoyed shopping. Thank you so much.

Graylin was very patient . Best customer service I ever had in a long time. Thank you.

Today we shopped at Ashley's for a wide range of furniture and was greeted by Graysin and also Adele who went above and beyond to assist us while providing exemplary customer service and was very patient with us. Happy we stopped by today!

I’m happy with my purchase. Bought the sofa online and when seen at home it was better than expected. Also the delivery crew was amazing and helpful. Thank you.

Nice and friendly

CASSY from scale 1 to 10 , i put her 9. Because on first i came just to check the prices and wait for 4 th of july sale . But from the get go the way she approched me and second i asked her to leave alone . What she did and finally after she comes to help. On the other hand she knows what she talking about. Because for while i just want to buy the bed . And finally she convinved me to buy it by showing me all the avenue for better discount. Thanks the manager who broke the deal . It was a good experience.

Corey was a great salesman. He always had a nice attitude towards us and we managed a great deal together.

It was an long but amazing journey from choosing my furnitures to having them Delivered. Thanks to my sales rep Rori and my two guy delivering the couch on 6/1 Joel and Jose they did everything to make the couch fit even though it seemed difficult they made it happen.

We received excellent customer service from Xavier! He was friendly, knowledgeable, and a great communicator who helped us make a great decision. We will definitely return should we need any more furniture in the future.

Jimmy was wonderful

The peoples in that place make me feel at home take time explain to me am so happy I went there thank you guys for treating me good May God bless you 🙏🏽

Small showroom, no one asked to help us or guide us through store.

Cassy and Corey are amazing!!!!!! They both took their time and ensured that all our questions were being answered and we left fully satisfied.

Corey was great. Quick and efficient and recommended exactly what I needed at a reasonable price. I love my furniture.

Upon arrival I was greeted with warm welcoming smiles. The associate that assisted me name was Ronnisha she was very polite professional and knowledgeable of the items in the store and the specific items I was interested in that was not in the store at the time;but she was able to find it on her tablet and show me one in the store that was similar. She took her time in with answering my questions and finding out the difference in the measurements of the items in the store compared to the one I actually wanted that was online so I could have an better idea of the size I was getting. I had a really lovely comfortable (Not pressured) experience with Ms.Ronnisha at Ashley Furniture Store in Vally Stream. I did purchase the items I wanted from online;the price in the store was a little bit higher than what was priced online and I was given the online price…Yay! Mr.Alberto closed out my purchase and it was a pleasure dealing with him as well…very nice. I will revisit this particular Ashley Furniture Store again and hopefully Ronnisha and Alberto are there to assist me. Signed, A Very Happy and Satisfied Customer 5/10/2023

Ok Place Not Bad For Furniture Shopping Best Place For Last Resort Furniture Shopping

Ronnisha provided excellent customer service.

Cassy was so great , she got us what we needed and was very knowledgeable on what she was selling . Thanks so much cassy !! We will be recommending people to her , and definitely will be coming back again if we need anything else in the future. Great customer service !!

Casey was amazing. She was helpful, informative and pleasant. She helped me secure the best and most affordable options within my budget. Highly recommended.

Kanan provided amazing customer service, knowledgeable, sweet and awesome! go to him!!

Xavier & Jazz went above and beyond to make my shopping experience seamless. They took the time to show all Ashley has to offer. They were patient & thorough. Highly recommend working them if you’re shopping at Ashley Valley Stream.

This was my first time purchasing from Ashley. Kansan made my experience very easy as he was extremely helpful. I will be returning for future purchases!

Great service ! Jimmy was TOP NOTCH. I will come back

Great customer service 👏 Jimmy in particular n his supervisor

My issue is not with Salesperson. Store ppl are actually Good Ppl. ------ no complaints about store/merchandise. ------ MY DELIVERY WAS A NIGHTMARE!!!! DRIVER WAS NOT PROFESSIONAL AT ALL.... I don't want to deal with ppl who don't care.... HOPEFULLY ASHLEY will hire professionals to represent their name.

I was unaware that I purchased a damaged chair until I got home…I am aware that it was a discounted floor model but damaged goods should’ve been communicated so that I can make an informed choice vs paying close to $400 for a a damaged chair. I could’ve chosen to settle or ask for a deeper discount. I showed proof and the response was I’ll be taken care of on a future purchase. There will be no future purchase.

I bought a coffee table and an end table from them. When they delivered them they looked awful so I sent them back. When They redelivered them again the coffee table is white and the end table is cream, now they refuse to fix the problem telling me that's how it should be. All they care about is your money once they get it they find every excuse in the book not to fix any issues you may have with their products. I learned my lesson, I'll never buy anything from Ashley again.

Casey helped us and was so sweet and helpful

Good

Was great organized polite friendly staff helps you with suggestions but not overbearing when doing so.

The sales associate Corey did an amazing job helping me out today. He was very patient with me and my son. The whole staff actually did a great job working together.

Great service & awesome staff.

Brandon is a really really good sales person. He was very polite and listened very carefully what we needed. We are very happy with his service. He sold us a sofa we wanted at a very good price.

Mr. Tam was amazing, and very helpful.

Just purchased the Lyndeboro living room furniture at the Valley Stream, NY store. I cant wait for the delivery.. Our sales person, Brandon, was very curtious, professional and had lots of patience with us as we kept changing our mind.. Thank You for your hospitality.. We will be back

Brandon was Very knowledgeable with all the items

My order was on time I was very happy with it!

Brandon was our sales person. We honestly thought we would just be looking but we found the perfect set, with Brandon's help. He was patient and let us make up our mind. He explained our financing options and answered all of our questions. We are very happy with our purchase.

Salesperson was very helpful and courteous.

Friendly staff. Great customer service. Sales associate Jazmine assisted with picking out a perfect set for my entertainment room. She was very attentive and patient answering all my questions. Thank you.

Hermel was absolutely amazing. He helped me the whole way since I’ve never bought a couch from a store like this. Let me browse on my own for a while and answered any questions I had. The couch I found is like a dream. I’m so excited for it to me delivered

I have been to many furniture places and many Ashley Furniture stores in Florida. I came with my daughter to Ashley in the Green Acres shopping center.l, Valley Stream.We are looking for a couch and bedroom set. Tee our Sales person was knowledgeable and gave us a lot of great advice. She spent time with us even though we told her we are waiting to hear about a closing date and can’t buy yet. I can’t say when we will be ready to buy but will definitely come back because of the professionalism that Tee Provided us. Thank you Lisa Vecchione Jenna Blackman

Great variety, great value, reasonably priced.

I’ve been a valued customer of Ashley for a long time now! I’ve vouched never to order anything again after the last time, but I went against my decision and did order. I wanted a bedroom set for my son, a love seat, a mattress, coffee table and two side tables. I Chose the love seat I wanted. The guy there also looked at it and told me that’s a great choice. I even showed him the video of the space at home for it. I signed and made the necessary transactions in hope of the items purchased. First they didn’t come when they said they would.🙄 my husband was there at home to receive the furniture. Turns out they sent a big old couch that took up the entire space of my sitting area. I had to cancel the order for the coffee table and the two side tables because I had no space for them!!! I was livid!!! So now the guy is saying that is what I signed off on!!! When clearly I pointed out the piece of furniture I wanted. He made the mistake on his computer!!!!!! Talking bout I signed to it! Yes I trusted you give me what I wanted!! Ashley I would never introduce anyone to Ashley furnishing!!!!!! And even if you decide to buy anything from them please pay keen attention over and over, because they will give you something you didn’t want, and tell you that once it’s in the house they are not gonna come for it. And to make it worst none of the two guys called me back to apologize or to find out if my issue was resolved! All they care about is the money. I really expected better from Ashley. Shame!!

Very good salesman

Xavier and Roy were great and hospitable! Everything with the purchase went very smoothly.

They are stealing people's money. I purchased some items and cancel one of them. They never give me a refund, every time I called they said it was in the process. I almost forgot, maybe they are waiting for people to forget so they can steal money. Today I remember and called again and they said they will process it today. And also please look at the online price. They have a different price than online. They are waiting to steal your money in every way.

Worked with Brandon who was efficient in his service to me as the customer. He was also knowledgeable in helping me to select the items that I purchased. I will be coming back to Brandon early Spring to purchase a bedroom set. Thank-you Ashley Furniture for hiring Brandon!

I found the service at Ashley to be exceptional. The interaction with the representative,Kanan,was amazing from the moment he offered his assistance when I entered the store to when he carefully placed some of the items I purchased into my friend's car. He was persistently professional,polite,caring, and patient. He was also very knowledgeable about the products and he exhibited a great sense of humor while providing the service. It was indeed a great shopping experience.