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Ashley Store Valley Stream, NY
Ashley Store
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Store hours
Open today: 11:00 AM - 07:00 PM
About Ashley
The Ashley Store in Valley Stream, NY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Valley Stream, NY, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Nassau County area since 2016. Our dedicated and experienced Sales Manager supports a team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Valley Stream, NY Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
What our customers say
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Annastacia was so wonderful! We actually came in just to check a new couch out without the intention of purchasing today but her customer service skills were so phenomenal we made the purchase in store. She showed us a few sets based on our tastes and knew exactly what to look for to make us happy. So glad we came into this Ashley furniture today. Definitely need more sales associates like her. Very friendly and helpful all around.
Wonderful experience. My sales associate was great. Annastacia showed me all the furniture I wanted to see and broke down each set with details, making my shopping experience very pleasant.
Annastacia Very polite
The Sales Associate's Javed and Royan Customer service was excellent!! Javed really helped me as far as being able to Make my purchase.
Best service definitely recommend
Annastacia was an amazing help and assisted us with her design skills. I am truly happy with our purchase. Definitely go there and ask for her.
Anastasia was very welcoming from the moment we stepped into the store.She remained extremely helpful throughout the selection and purchasing process.
Excellent service!
My customer service rep was zach he was very helpful and we left knowing we were getting a great sofa set.
Great and efficient service. Javed was friendly, knowledgeable , Patient and helpful.
This place is wonderful. Anastasia and Donna were excellent! They took their time with you. Answered all questions. Recommend this place.
Just bought a couch from Alberto. If you go to this Ashley, ask for him! He is helpful, down to earth, not pushy. He showed us lots of options. Also, the couch is coming in 4 days! Overall great experience, and we will be coming back to buy more from him.
I recently had the pleasure of working with Javed and Corey at Ashley Furniture, and I couldn't be more satisfied with the experience. From the moment I walked into the store, both Javed and Corey were attentive, knowledgeable, and genuinely interested in helping me find the perfect pieces for my home. Javed was particularly helpful in guiding me through the various options available, explaining the features and benefits of each piece in a way that was easy to understand. His expertise and patience made me feel confident in my choices. Together, Javed and Corey made my shopping experience at Ashley Furniture exceptional. Their professionalism, combined with their friendly and approachable demeanor, made all the difference. I highly recommend seeking them out if you're in the market for new furniture!
Javed did an excellent job. He was patient and great at explaining the products and the plans available. He is also friendly . Corey was a great help too. Both of them together was a great team.
Everyone from the sales person to the delivery driver were courteous and friendly. I definitely will be going back to Ashley furniture for any purchases for my house.
The delivery team arrived within their time frame and were very courteous. There was 1 issue, which was no fault of their own, but they got on the phone with the warehouse to initiate the fixture to the problem. Easy breezy! I love the items I purchased.
We had a wonderful experience shopping at Ashley Valley Stream, and would definitely recommend to anyone. Paul is a magnificent, empathetic human being with a beautiful soul. He listened to our needs, which were very precise, and helped us find exactly what we had been looking for.
Javed was very helpful and informative. He was patient, took his time to answer all of the questions we had & helped us find the perfect couch. If you visit Ashley’s, definitely ask for Javed!!
Annastacia was very helpful and a lot of fun to be around. I did not expect furniture shopping to be this entertaining thank you :)
Javed, as a trusted advisor was very professional in his presentation and very detailed throughout the process of purchasing my new living room couch. 5 stars is justified
I had a great experience at Ashley‘s furniture store today. My sales guy was just wonderful. He was very very patient. Very understanding knew his job very very well very detailed and very confident. I appreciate it my day with him and most of all he had a smile that will light up the world something that we all need so please let his service be acknowledge by his management team. Thank you.
Shimaree and lena were so helpful picking my living room set i found a great match and im so happy with my purchase.
Donna was very helpful and knowledge about the items I’m interested in.
Anastasia was extremely pleasant, professional and knowledgeable on products. We were very pleased with her service and help in purchasing our new sectional. Thank you!
This shot out is to Annastacia, Ashley Furniture,Valley Stream location GreenAcres Mall When I walked in she was the first to greet. Smile,friendly & great energy. Extremely welcoming, down to earth. Not overbearing, pressuring or lack of interest. She took her time and made a sure I felt confident & comfortable in any decisions. I will be back solely for her. In any further visits. I’m huge on customer service.! I was just intending to browse. Along w other options. She a keeper😉 Ps. Wait a minute…… I almost didn’t mention the hot chocolate she put both feet in!😊. While me & my child were resting in the massage chairs they have☺️. Thank u Annastacia!!! Lovin my new furniture 💕
Andrew & Royan they are super nice& friendly. We are happy to shop with them
Excellent service from Andrew. He helped us find the perfect bedroom set and sleep system.
Amazing experience with Annastacia So nice and friendly
Javed, Roy & Ronnisha were amazing. They helped me find the perfect mattress and pillow. I’m extremely hard to please and VERY indecisive at times. They were extremely patient and also helped me find something within budget. I will certainly be back.
Ronnisha!!! Professional, courageous and helpful; without being indifferent or patronizing. She turned what could have been a 1 star experience into a 5! Thank you!
We stopped by Ashley Furniture looking for a new sectional and sofas, and we're so glad we met Annastacia! She was super knowledgeable and helpful, and went out of her way to make sure we found exactly what we needed. Annastacia was great with our daughters too - she made them feel welcome and included, which made the whole shopping experience way more enjoyable. We ended up finding the perfect sectional, and Annastacia kept us in the loop every step of the way. Her customer service skills are top-notch! If you're furniture shopping, definitely ask for Annastacia at Ashley Furniture. You won't regret it!
We had a great experience and everything was described to us about our item that was purchased
(Translated by Google) Excellent service (Original) Excelente servicio
Very good attention Ashley, Javed and Dras, thank you for helping me, excellent prices
Had an amazing time at Ashley furniture in Valley Stream. S/O TO Allana and Royan
Xavier was extremely helpful & patient, best customer service!!! Rynisha the manager was awesome as well in helping to make sure I was comfortable and satisfied with my purchase
straight forward and respectful people. Xavier helped my friend pick out the best option for her new apartment. highly recommended.
The Best Part of This Experience? Buying the Couch. After That, It Was a Disaster. Our experience with this company has been nothing short of frustrating and disappointing. When purchasing our couch, we made it explicitly clear to the salesperson, Corey, that we needed it before the Super Bowl. He assured us it would be delivered the Friday before, so we were excited and confident in our purchase. However, the night before delivery, the driver called and mentioned that something seemed wrong with the order—he had never seen two left-facing pieces for a sectional. Upon reviewing our invoice, we realized that Corey had indeed ordered two left-facing sections. We immediately called him to rectify the mistake, and after contacting his team, he offered us two options: 1. Wait until Tuesday for the correct piece to arrive (after the Super Bowl, which defeats the purpose of our purchase timeline). 2. Pay out of pocket for a third-party delivery service because the company does not deliver on weekends. Why should we have to pay extra to correct their mistake when we had already paid a $250 delivery fee? After further discussion, the store manager, Roy, offered yet another “solution”—we could pick up the correct piece ourselves from their warehouse in Edison, NJ. So, after already paying for delivery, we were now expected to cover tolls, gas, rental and, most importantly, waste our time to fix their error. Reluctantly, and out of sheer frustration, we agreed to pick up the piece. Roy offered a mere $150 refund for the massive inconvenience, which felt like an insult given the situation. On Saturday, we drove over an hour to the warehouse. When we arrived, we partially opened the box to confirm the piece was correct—and, of course, it was the WRONG PIECE AGAIN. Absolutely infuriating. The warehouse employee, who was simply following the SKU numbers provided by the store, was not to blame—this was once again a mistake caused by Corey and Roy. After another round of phone calls and an hour of waiting at the warehouse, they finally managed to correct their error. We were told to return in 15 minutes to pick up the correct piece, adding even more wasted time to an already exhausting process. In total, we spent four hours dealing with this mess, on top of the additional expenses and hassle of retrieving the item ourselves—despite having paid for “white glove” delivery service. The entire experience was an absolute nightmare. For a $2,500 purchase, we expected professionalism and efficiency, but instead, we were met with incompetence and disregard for customer satisfaction. This was by far the worst furniture-buying experience we’ve ever had. Buyer beware!
Worst place ever they don’t follow up with you they push protection I declined it then all of a sudden a new person comes along trying to convince me and give me more of a discount to purchase protection do not waste your money or time plus I saw online that my couch was cheaper online then in store turns out there franchised owned wow what a joke huh so you jack your prices act like your giving a discount when in reality you just play a numbers game manger was terrible pushy and everyone is very pushy especially for that protection once you tell the sales person no they try again and again or send someone new like I’m dum don’t be a fool don’t believe or trust them if I could give them zero stars I would
Strongly advise against doing business here. The saleswoman, Annastacia, was helpful however every other facet of this business is managed incredibly poor. Aside from the fact that the location is filthy— the manager is slimier than a used car salesman. I purchased a floor model bed frame over 3 weeks ago. After the purchase, when preparing to bring it to my car, they “discovered” that they don’t have the bed frame, just the head and footboard. Long story short, I had to come back a week later for the rest of it. Not the end of the world. I get there and now we discover the hooks are missing from the sideboards. So I’m once again asked to return once those are in. Now another week goes by before I have to check back in and it’s explained that they never ordered the hooks. So now by the time the hooks are in, we’re well over 3 weeks, really a month, from my purchase. Pretty unacceptable. For whatever inexplicable reason I still was willing to pursue further business with them because I wanted a couch. In one of my three visits to the store to pick up one item, I’m told they can price match from anywhere that will ship to me. Their couch (on visit one and two) is listed for about $750. I find it online at a place that’ll ship it to me for $550. So on my THIRD visit, I attempt the purchase. (They now marked the couch up to $999 in time for their Presidents’ Day “sale,” total scam artists). They tell me that “one week ago” their policy changed and they now only have a pathetic list of vendors they’ll honor. They offer me the two couches for something like $1300. If they price matched like they originally told me (mind you I would’ve made the purchase before the “policy change” on my second visit if they had the inventory they promised me would be there), it would’ve been $1100. Fine, not a tremendous difference. However, w the delivery cost and tax, which they previously mentioned they’d “cut me a deal on,” after wasting my time and screwing me over for a month, essentially indicating free delivery, which I would deem appropriate, the best they can offer is about $50 off of an inordinate $270 delivery free. So we’re looking at $1650, when it should’ve been $1300. Their behavior is shady and snakeish. I won’t be doing business with them again and I advise you follow my lead. Poor organization. Corey and Annastacia are good people, the manager is Horrible.
Annastacia provided us with excellent customer service and transparency! Will definitely be going back for my next furniture set. 10/10 =)
Great customer service! Annastacia was very knowledgeable and helped us find exactly what we were looking for.
Zach was great very informative, patient and a great man! Come check him.
I had an incredible experience at Ashley Furniture, all thanks to Lena! From the moment I walked in, she was so welcoming and attentive, and her expertise really made a difference in helping me find the perfect couch. I wasn’t sure exactly what I wanted, but Lena took the time to understand my style, preferences, and needs. She guided me through different options, explaining the details of each one and making sure I felt confident in my choices. Her warmth and genuine care for helping me find the right fit made the entire process enjoyable. She knew exactly how to balance comfort, style, and functionality, and with her guidance, I ended up with a couch that’s not only beautiful but also the perfect addition to my home. If you're looking for top-notch service and someone who truly knows their stuff, I highly recommend Lena. She made my shopping experience seamless, and I couldn't be happier with my new couch!
My husband and I went in today to browse sectional sofas. Donna assisted us and was able to find us exactly what we wanted which included a recliner and a chaise lounge at the price point that we wanted. Donna was so helpful and also lovely. We had not gone in with the intent of purchasing today but we knew we could not find something else more perfect at our price point and we couldn't be happier.
Please don’t shop from this store ever. This is the worst place to shop for furniture. I ordered bed from them when they came to deliver one of the part was missing and the delivery guy fake signed for us.when we told the person he said store people will call us. We waited for 15 days no one called us.when we called to scheduled a delivery they came without the piece and today is the third time and still came without the piece and I have worst experience when them.
Bad bad bad experience o my god…I decorated my whole house with Ashley furniture but the very first year my sofa broke badly bcoz my 6 years old son seated with jump I mean come on six years old boy can break sofa that big sofa…when I was buying Ashley furniture they convince us oh u have a kid apply for insurance also…I payed 1000$ box more in insurance…in 5 years if ur furniture breaks then call them they will come and will fix…but we call 3rd time they reply that we can not help u becoz u didn’t report in 30 days….so plz do not buy from Ashley and if u buy do not take insurance ..I m so sad really sad…what a waste of money….i brought bedroom sat including everything..when they delivered my bedroom sat they didn’t give me chest drawers….customer service so terrible…Pakistani girl she was helping us…when I call back her and said I will complain about u she got scared she was asking me when r u coming…probably she did something worng…bedroom sat she showed us i saw everything was there chest drawers also but letter they didn’t deliver…so guys do not buy from ashley valley stream one Thank u
Donna was very helpful and very patience.. thanks
Alberto was very helpful and gave us a great experience.
My second time here and Cory has found what I wanted with brief ideas and ran with it and brought me masterpieces. Very great customer service and attentiveness, very great quality of furniture highly recommend. Prices are unbeatable and finance options are the best
Amazing service. Made sure everything was to our liking and that we are well accommodated.
Donna was really helpful. She explained everything very well, was very patient, and was kind. She deserves a raise. I would definitely shop at this location with her again.
Mr.Zach is amazing he was very patient and extremely informative about all the products in the store. He was extremely professional and nice to my mother and I. He took his time and explained everything to us he made our day and were very happy with our purchase. If you ever go to Ashley furniture come see Mr. Zach!!!
Corey was amazing! Very good experince.
Corey was great. He helped my mother find the sofas she wanted . I’m so happy with the service.
It was a nice experience shopping at Ashley Furniture specially dealing with Alberto Tam. He was so helpful and well behaved. He guided us so well to purchase 2 bedroom sets, dining table and sofa.
Angel Rojas is outstanding in every sense of the word, he spent endless time trying to show us various options. He is professional, knowledgeable and most caring. Because of him we will be back to shop with him. Angel should be praised to the hilt. We thank Ashley for hiring someone so gifted.
Salesman Angel is the BEST!!! He’s patient, listens to your needs, concerns and assures you that you’re getting the best product.
Lena is committed to excellent customer service. She made an appointment to ensure she could spend time with me without interruption. I highly recommend Ashley Furniture! Ask for Lena!
I came in for a chair and left with a new bedroom. Lena was amazing and took her time to go through everything with us.
Awesome love the service will definitely buy again highly recommend
Corey was very helpful and made sure I received the best price on my new mattress and bedroom set. I will definitely recommend Corey if anyone needs furniture. Thank you Corey
I had a great experience working primarily with Lena at the Valley Stream location, with some assistance from Xavier. Lena was incredibly patient with my wife and me and was very knowledgeable about all the different furniture we were interested in. We ended up purchasing an entire living room set that we are very happy with. The experience we had at Valley Stream was exceptional, and I will definitely be shopping with Lena again in the future. If you are ever at the Valley Stream location, just ask for Lena; she will take great care of you.
Zach was helpful and informative
Great sales person Sweet and patient with thanks so much Lena for your help and Cory
Adele was very helpful and pleasant.
Corey was very helpful and loved his personality.
Shopping for an older parent could be a bit stressful. I’m grateful we had sales associate Lena Rodas assistance in showing us different options and was knowledgeable about the items. She was patient with my mom and was able to explain it to mom multiple times. The selection they have in this store is impressive. Thank you
Anastasia and Roniesha were AMAZING!!! After a less than stellar experience earlier in the day at a different retailer we were more than pleased w/ the level of customer service, the knowledge of inventory and overall shopping experience we received at Ashley that we will gladly be returning to shop w/ these lovely ladies again!! Thank U so much!!
I went to Ashley on sunrise highway in valley stream. Corey was able to work with me on my budget was extremely patient and responsive even after I left the store ! 10/10 recommend !
Anastacia was very helpful and walked us through all furniture we were interested in. Very Respectful .
Anastasia was very full, informative, and made me feel very comfortable during my experience at Ashley Furniture. I appreciate her knowledge and dedication for helping me find my furniture.
Our rep LENA ..did an excellent job here at the green acres location..very patience ..very humble..and well knowledgeable with the products...she was great resource for her..great personality..
The only
I loved the experience here the worker was so nice, the service was amazing and we got a great free massage with free hot chocolate and water. Definitely coming back!
Cory was great. Very helpful and professional!
Amazing customer service, particularly Lena who helped us match our furniture and was a great help.
Sales person was courteous and patient. He did a great job assisting me.
Omg Lena and Xavier were awesome, with helping me purchase my first dining room table.
As soon as I walked into Ashley’s Furniture in Valley Stream (Green Acres Mall), I was greeted by Corey, who was very friendly, helpful and knowledgeable. He even helped me figure out how the furniture would complement the color scheme of my apartment. 5 stars. 10/10 would highly recommend. Thanks again Corey🫡
LENA IS TRULY THE BEST
I had a very great experience with Corey. He took good care of my husband and I and even stayed until after the store was closed to ensure the transaction went smoothly. He didn’t force more than we could handle financially. I appreciate everything that he did for us and will definitely recommend him. He was very knowledgeable about the products and services offered and i felt super secure with my purchase. I will definitely be back for more furniture soon!!! 10/10 Corey!!
Great customer service ever
Lena helped my husband and I pick our new couch. She was very informative and knowledgeable on fabrics and comfort with what would benefit our family. She stayed later than closing to help us pick without any rush. Just because of her, I would recommend this store.
(Translated by Google) Very good even if I don't buy (Original) Muy buena aunque no compre
ANGEL, the sales representative was truly amazing. He was knowledgeable and patient, and didn't make me feel like just a customer. It felt as if I was an extended family member. I will surely be back for any and all future purchases. Thank you so much, ANGEL!
Hello everyone I wanted to say thank you to Adele. I came to Ashley to shop and by furniture and I met Adele and she treat me like a queen with good service and I am so happy. I am going to be the advocate for Ashley because of Adele and her good service and furniture and thank you for everything ! God bless this business and the people like Adele that work here and I love her. She is the best and very nice with great service, give her a promotion and a raise she really deserves it.
The sale associate was smart and understood exactly what i was looking for… with service like that i will definitely return when im ready to purchase more furniture thank you Zach !!!!! U rock!
Very nice and professional people Thanks to Ranesha, Zach, adele, royan and Garick
Great service. Didn't feel pressured at all. Garick was extremely helpful and polite. Can't wait to get my dining set.
Annastacia and Alberto were amazing in my purchase today. From varies of options , to payment options they walked me through every step. Truly couldn’t be more grateful for my shopping experience. Will be back! She’s definitely family now
Garick was great from beginning to end And I really enjoyed my first time experience at Ashley Furniture. Thank you very much for everything
5/5 Stars - Exceptional Service at Ashley Furniture Store. I recently purchased a beautiful couch from Ashley Furniture Store, and I couldn't be happier with the experience. A huge thank you to Garick, the sales associate who assisted me. His professionalism, expertise, and helpfulness made the entire process seamless. Garick went above and beyond to ensure we found the perfect couch. He checked availability, discussed delivery options, and even helped us visualize the piece in our living room. His attention to detail and genuine interest in meeting our needs were truly appreciated.
Had an amazing experience purchasing our furniture for our new home! We had the pleasure of working with Annastacia and she was truly the best and sooo sweet. She helped us with our bedroom set and couch. As well as help us pick rugs to match. Truly went the extra mile to make sure we got a great price and experience :) even had me sit on massage chair while she typed up the order and made me coffee ! Nothing but great things from this store. Friendly ,sweet staff!
Just had a pleasant experience at the Ashley Furniture store in Valley Stream . I had help from Ms. Annastacia who had great enthusiasm to help me and my mother throughout my time there. She’s helped us find the perfect living room set and I can’t wait to enjoy our new product! Thank you again!
Annastacia, helped us out, she was great.
The sales persons were good but the delivery service had to ruin it for them could’ve done a better job my self if they left me the instructions 👎👎
Annastacia was very helpful! She was patient and very professional. She had thoughtful opinions and helped us make the best decision for us! We were very happy with her services!
!WILL NEVER BE RETURNING! Shiv was great and extremely helpful. Unfortunately I will never go back to Ashley furniture due to I had ridiculous amount of grief when I was with trying to get something delivered. I scheduled for the delivery of my new couch and a pickup of my old couch just to find out that they're trying to drop off my new couch and then several days later pick up my old couch. Which is extremely confusing because I wouldn't know where I was going to put in my new couch when I already have a couch. I even called the previous day due to seeing indiscrepancies just to be lied too that it'll be okay and everything will be fine. I had repeatedly told them that I will not be here on the second day. I then had to sit on customer support for 15 minutes longer than I ever should've been because it should have all been handled. I will never return to this company for anything. Your handling has lost you a customer.
Please go and see Zach when you stop by, great customer service without being pushy. We will definitely be stopping by again for our furniture needs!
Angel was more than considerate of all our needs!
Zach was a great help and made me a believer in tempur-pedic mattress. My family and I will be back soon
We received outstanding service from Donna. She patiently guided us through multiple options, helping us find the perfect bed for our daughter. Her expertise and personalized attention made the entire process smooth and enjoyable.
I was assisted by Zach I would greatly recommend, Him and his manger went out of their way to make my family and I as comfortable as possible while shopping and completing the transaction.
Excellent service very professional.
My salesman was well the experience with him was wonderful they were issues about pricing yet he and the companies saved me over $500 I think God and I thank them they were able to make an old woman happy, PS shout out to Alberto over here in valley stream
Roy at the Green Acres Mall store in New York is the best sales rep that I have ever met in my entire life. He was so nice, patient, helpful and professional. He is knowledgeable and provided so much guidance that it made the process seamless
I went in with my mom to purchase a new bed frame and was greeted by Angel. Angel made sure to ask us about all of our needs and assisted us in finding a bed frame that was stylish and within our budget. He made it such an easy and welcoming experience, we will 100% be going back for all of our furniture needs.
Annastacia was a pleasure, very kind and Polite. She took her time with us. Thank you so much.
I was recommended to Ashley furniture store by my coworker. My husband and I were looking for a twin over twin beds for our boys 👦. We were greeted by Angel, he was very informative, very patient, he went above and beyond to get us the best deal. 💯 % customer service
My experience with Shiv at the Ashley store at Green Acres was amazing. Shiv was professional, patient and very accommodating, especially when I changed my mind. I’m happy with my purchases and expect to make additional purchases at Ashley.
First time shopping at this Ashley location and my service was extremely excellent, Shiv was the sales representative that work with us and he did an excellent job, he was kind, patient and very cooperative, and the Manager for that store is Mr.Alberto he’s very friendly, kind and cooperative also. I’m rating this store 10 out of 10 because they have quality products and excellent customer service
Excellent place, I recommend it. They are attentive and have good offers.
Great experience, thanks to Donna. Knowledgeable, patient and accommodating!
I went to Ashley to buy my furniture and met the most kindness, patience, sweet spirited person that works there. Her name is Adele. Thank you so much! You are an asset to this company (ASHLEY STORE)
Anastasia is very professional and welcoming
Adele greeted me with a smile when I walked into the store. She was very professional and pleasant all through out the encounter. She answered my questions adequately. I am very pleased with her. She did an excellent job. I will be back again. Thanks.
The representative Shiv was awesome very professional an thorough. I recommend his salesmanship to anyone an moving forward Inwosh an the brand continued success with there high level of professionalism an customer service.
It’s very friendly place with affordable price. Donna help us lot to find right product. I’ll highly recommend all of my friends and family to come and deal with them without any problem.
Annastacia was awesome and was able to get us a great deal!
Very nice store pleasant to shop at.
Great service purchasing a couch. Angel & Alberto were super helpful. The delivery guys were prompt (645 on a 630-11am window) & respectful. All of these factors were a key factor in my decision to go back & purchase the matching ottoman. On my second go round the salewoman, Raneesha (hope I'm not butchering her name) was super cool. I wholly recommend this store & truly appreciate the professionalism of the staff.
First time purchase at Ashley and everything went perfectly. I usually shop at competitors, but this time Ashley had much better pricing for what I was looking for in comparison. Price was the determining factor for where I’d select, but my overall experience was great. Donna at the valley stream location was super helpful. She gave my husband and I the space to breathe while we checked out what we wanted without being harassed like some other store associates at competitors nearby were doing. Once I found the exact thing I wanted I was able to get all the information I needed and she answered all my questions with kindness and patience. Donna even went the extra mile to make sure I got the best pricing and secure delivery as soon as possible. She was a pleasure to work with. Delivery was also a breeze. Ashley sent emails and their delivery tracker helped make it clear when I would expect my delivery. The guys were so efficient and clean. Took care with my furniture and made sure everything was exactly how I needed it to be. Great job Ashley Furniture!
Annastacia has been one of the best Ashley TA. I would recommend highly Ashley green acres to come and purchase. Staff very kind and responsible
Our first time shopping at Ashley’s in Valley Stream and it was very good. The rep we worked with Shiv was kind and helpful and explained everything in detail. Definitely recommend getting your furniture at this store.
Annastacia was wonderful with helping me and my partner find our new couch for our home.
Guys please come in and see the Manager and Adele
I’m always grateful for such wonderful customer service when making a major purchase. A huge thank you to the Valley Stream; Xavier, Ronnisha and Adele!
I had a fantastic experience at Ashley Furniture in Valley Stream. Angel did a phenomenal job assisting me with my furniture needs. He was kind, patient and professional the entire time. Picking out furniture can be stressful but Angel eased my nerves and anxiety. He made me feel like a valued customer who appreciated by business. The manager, Alberto, couldn’t have been nicer as well. He assisted me with making sure I got the best deal possible. I would HIGHLY recommend this store for people looking for fine quality reasonably priced furniture. I couldn’t be happier with my experience. I walked out of there feeling thrilled about my purchase. Other stores should learn from Ashley because they know customer service and value best. Thank you for a great experience!
Alberto greeted me as I entered the store. He was knowledgeable of the items I wanted and assisted me promptly and professionally. I made a great purchase. Thank you Ashley’s…
My bed and chair are beautiful. The guys who put up my bed was very nice and professional. Korie the sales representative is an asset to your company. Thank you very much!
This is my second time using Ashley Furniture at Green Acres. The representative, Adele, is really nice. She is patient and explains everything even if you ask her 5 times. I truly recommend Ashley Furniture and ask for Adele.
Annastacia was very helpful and patient. Great customer service.
My experience was outstanding I left a satisfied customer. Donna was my sales person. Very kind and patient. Went the extra mile in finding me want I wanted. Excellent customer service!!!!
I went to Ashley Furniture looking for accent chairs and the customer service I received from Shiv was exceptional. He was very patient, helpful and knowledgeable.
Alberto and Angel gave us an amazing experience at Ashley's Furniture store. From the minute we entered the store, we were greeted by Angel who help us find what we were looking for. Alberto was very thorough explain finance part of the process. My mother and I left very satisfied with our purchases.
Donna and Adele were so great. They helped me immensely.
Roy, the sales guy was very helpful.
Anastasia is great! 💯
Angel is an amazing sales consultant. 80% of my reason for purchasing is his impeccable honesty
Service received by Representative Donna was excellent. Ashley's at Green Acres mall is the place to go.
Amazing Service
Annastacia, was not only the best but exceptional. Made my wife and I feel comfortable, welcomed and didn’t pressure us to purchase anything. Thank you Annastacia, greatly appreciate it! @Coach.Jus
Trusted advisor Mr. Shiv was very pleasant and helpful. He took time to explain and gave great advice, I’ll be back for my base shortly. Thank you Mr. Shiv
Very knowledgeable, patient, friendly, and professional
I actually love my furniture and recommend people to ashley furniture but I was completely outraged with the warranty experience. I spend a $1000 on a 5 year worry free warranty. They show you the selling features and make you feel like it covers everything and then you try to use it. I was never informed at the sale about what it doesn't cover, or what will void the coverage so I can do an even better job of taking care of my $10,000 order or I would have decide not to get the coverage because I find out it doesn't cover anything of any real value when it came to my bed for example. The wooden support leg under the bed broke and I was shocked that wasn't covered i was told. That's basic wear and tear.unbelievable. then it's not like they follow up with I'm sorry it's not covered but offer a solution like we can order that part for you or direct u to the facility in which I can order that part. It leave you with the feeling of we got your money and there is nothing we can do for you. You figure it out.then the warranty bullet points show that it covers cosmetics damage. Then I find out my claim was denied because of accumulation damage. I would also like to add they did not give me the terms and conditions to look over before I made my decision. So my fiancé's night stand hand some rings on 1 corner of the night stand and they said it's not covered because of accumulation. My argument to the individual was there is only one process for fixing the finish on wood and that is sanding the area and re staining and add polyurethane if they are not using a combination poly stain. So what does it matter if it's 1 ring or 4 rings.also I looked up the terms and conditions and found out that you have to report any accident within 30 days but the warranty is good for 5 years and you can make multiple claims. It doesn't make sense. it appears they just add stipulations to make sure they don't have to fix anything. So let's do the math. I have an accident then you send someone out to fix my ring on my night stand and this happens several times across my 5 years warranty how much is that. Verses you coming out1 time and fixing 1 section. I feel tricked because if they gave me all the information so I could make a well informed decision I would have never got the warranty on anything other than my recliner just in case the motor went bad. If ashley is in the business of just trying to get as much money as possible and their staff might have a bonus incentive for selling warranties and they don't care about having repeat customers than they are doing a great job and they should continue their practice but if they have integrity and want loyal customers they should do a retraining with their sales staff to inform customers of what it actually covers,what it doesn't,what will void the policy.let them know u have 30 days to report.let them know of the basic wear tear damage that's not covered that will typically happen especially with the bed frames that use those spaced out legs for support and let them know it's not covered and let them know how they can order it if and when it happens because that will be a common problem. I also called up ashley store in which I made my purchase and explained my situation and was told if that is what the warranty department said there is nothing we can do. I have never took my time to write a bad review before this whole ordeal made me furious.i spend a $1000 dollars on a warranty on $10,000 worth of furniture and I can't get anything fixed. Then when I ask is there a way I could find out what color stain did they use on the furniture so I could do it myself because I actually love my furniture and I would like to put it back to it's original look. I was told to look for a label,look online.i asked is there a way to contact the manufacturing to find out and he had no answers for me other than go to homedepot try match swatches to get it as close as possible.so if the 3rd party did come out how would they match the color? I would have mismatch furniture if they couldn't get it close enough.
Very friendly and helpful
This is my first time shopping at Ashley furniture store. I went to the valley stream branch and my sales rep was Mr Corey Johnson, he was very knowledgeable and patient, professional yet courteous. I had an awesome shopping experience especially since I left and went back in 2 hours, and Corey attended to me both times. He made a great impression on me and I will definitely shop there again. Thank you Corey, appreciate it Sandra
Great customer service!!! Corey was phenomenal, he helped us by going above and beyond with answering any questions we had.
My experience there today was great. Xavier went above and beyond to work with us on finding the perfect fit for our home. He made me feel very comfortable and he was very friendly and informative ! Without him I don’t know that my experience there would have came with the outcome it did. Thank you so much Xavier.
My sale rep name is Annistancia, she was knowledgeable , She answered my questions, She was very professional.
Today I was helped by Ms. Annastacia Stanley, while looking for a bedroom set, a living room couch and TV stand. From the moment I walked in she greeted me with a smile and made this entire interaction incredible. She went above and beyond to not only give me options but also showing them to me. From start to finish I felt completely at ease and trusted her knowledge, when I return for future furniture pieces I will be requesting Ms. Stanley.
I had a great experience here! Donna was very helpful and provided excellent service. Would definitely come here again.
donna was awesome! she was patient and very kind! definitely ask for Donna when you arrive:)
Great customer service friendly staff and very helpful
People at the store was very helpful. Delivery guys nice and professional you can't ask for more
Shiv was amazing with helping us find our new couch and media console. Would definitely recommend this Ashley ! They will actually walk you through multiple options and find you the best price. Thank you so much for all you have done !
My experience was so pleasant. Donna & Ronnisha were so helpful & welcoming. I visited the store only to browse but ended up purchasing a beautiful couch & bed. I highly recommended this location & will most likely be returning in the near future!
Cory was wonderful! Very sweet and knowledgable.
The customer service representative Xavier was very helpful and knowledgeable about exactly what I needed for my apartment, the quality of service and furniture are truly amazing.
I am so happy that i walked into the store and got Q as the representative to help assist my family and I. We went in there looking for twin beds for our toddler girls. We found ones we loved quickly and was excited to completing our purchase. I had an Ashley card and figured it would be a quick purchase however that wasnt the case. My card was close without my knowledge and i didn't have enough to carry out sale with the one on file. Q quickly assured me that we will figured it. We had to make a couple of calls...he even went as far as talking to his manager when the call service didn't help. He went above and beyond to make sure that i stayed as close to my budget as well as he was clear about the different offers made in order for me to complete my purchase and be able to pay off in a timely manner. Q THANK YOU FOR YOUR AWESOME CUSTOMER SERVICE 👏🏽 ❤️
Q is the man , recommend it
Q is the best worker for this company excellent customer service very respectful cool man
Associate Donna was a tremendous help! She had thorough explanation and showed me great options. Wonderful asset to the Ashley team!
I had a great experience with Mr. Alberto Tam . Really made my experience fun and went the extra mile.
I had a wonderful experience with the customer representative. He was very welcoming and generous.
Very helpful staff. Extremely patient and tentative. Absolutely coming back!
Que, the sales person that assisted my husband and I are extremely polite, patient, friendly and kind. I'm planning on bringing my sister there this wknd for him to assist her as well. Thanks Que
Great service above and beyond, Kwesi made us feel comfortable and assured about the quality products offered. Definitely recommend Ashley Store!!!
Going into the Ashley store at Green acer mall,kwesi was right behind my wife and I urging us in. Immediately taking charge. Showed us around there products. Kwesi was very professional,articulate and awesome. He got us a very good deal and got us a comfortable financial plan. I will encourage any potential buyer to consult with Kwesi "Q" Felix @the Green acer mall.
SCAM ! Do not buy a mattress from them . You will pay for a warranty and they will not honor . Spent 10k on a mattress paid for 10 year warranty 6 years later mattress sunk in and now they will not cover damage because mattress has a stain . Very poor business practices and very misleading. They need to do better !
It was so easy working with Kwesi “Q”. He listened to what we wanted our home to look like. He was patient with us and answered all our questions. If I come back to Ashley’s to get anything definitely would work with Q.
I went there yesterday. Kwesi is so so amazing, the customer service is top notch. I 1000% recommend to go there and ask for Kwesi, you won’t regret it
My mom and I went to Ashley Furniture because we just moved, we met Kwesi he is so nice, we were satisfied with everything and they are all quality. Will definitely recommend!!!
Kwase has amazing customer service! He was very informative!!
Great experience With Kwesi also know as Q!! He Is knowledgeable and extremely patient. Ask for him if you come to Ashley at valley Stream .
I worked with Donna at the Valley Stream location and let me say, FIVE STAR SERVICE! She was patient, courteous, knowledgeable and professional. She took the time to find out what I needed and took me around the store and showed me different options. She even put all the items in a room designer tool so I could visualize all the items in the space! I ended up ordering a chest, two nightstands, and a mattress with the adjustable base. I 100% recommend working with Donna!
Good afternoon this is Fagan Mr akiem is a nice person to do business with
Akeem was an amazing! Super helpful, knowledgeable and kind. I'll definitely look for him when I come back
Akiem was very polite, courteous and knowledgeable. He was patient and helped me to select something that I really love
Kwesi "Q" This guy is know what is doing Nice guy,friendly, He will never let you go sad Good job keep doing the way you're doing 👏 👍.
Was at ashley furniture today and u had akiem as my salesperson. He treated us with resoect and was very knowlegable in all the aspects of his job. Because of him i will definetly be sending morre costimees and ciming back again
Danny in Valley Stream is a gem. We are shopping for living room furniture and he showed us lots of options, so helpful!
Danny at Valley stream was Amazing so patient very Knowledge. gave us a ton of ideas for our new house. Thank you !
Akiem was super knowledgeable and had excellent customer service skills will definitely be recommending him and Ashely’s to family and friends. The manager was lovely to she helped us out a lot
I visited that location and met Akiem Martin. He was very attentive, professional, and an active listener. I placed the order and they was delivered on time. The small extendable dinning set was the only thing I interested to purchase. I had visited the Rosedale location to place the order and the sales reps were very rude, unprofessional, and told me to open an Ashley credit card to pay for the item.
The atmosphere was very welcoming. The associate, Cory was helpful, informative and professional in assisting me in my selection of furniture. I walked away satisfied with my visit.
Akiem & Ryan provided excellent service. Akiem listened to my needs and worked within my budget to make it work
The customer rep Akiem Martin that assisted us today was very customer friendly understand your needs and he is very helpful we were both satisfied
Shiv is super attentive, patient and informative. He aided me in the process of getting my new room set. I recommend Shiv to assist you too! Won’t let you down!
My experience with Akiem was very nice he was a good store worker and I highly recommend him if you are new to buying at Ashley’s furniture store
Lovely service today with Akiem! Not only was he extremely helpful, kind, great customer service, informative, patient, and overall amazing he made sure every little detail was correct with my mother and I. We had amazing service today and were able to make our first purchase with Ashley! We are so thankful to Akiem and Ashley. We would definitely come again for any future purchases and ask for Akiem! 😁
Salesman Akiem Martin was great, his customer service was exceptional. He was very patient and went above and beyond to make sure I was happy with my purchase. I will recommend anyone to go to him
Akiem had 10/10 customers service took his explained everything in detail and is a good person
Akiem its a great salesman!! Helped us to find the right couch for our family! Very informative. We appreciate his excellent service throughout this process! God bless him.
Thanks to Akiem we got our very first couch for our first apartment ! Services 100/10
Kwesi “Q” Félix assisted us with our purchase. We initially were just window shopping, but “Q” was so helpful and knowledgeable, we bought our sofas on the spot. Highly recommend Ashley Furniture. Make sure you ask for “Q”.
Alberto was beyond kind and professional and knew exactly what I needed. He very patiently assisted me in my choices and I cannot recommend him more highly!! The store was beautifully laid out and very clean and welcoming!!
I am so happy for the purchase I made at Ashley, today .I am thanking Danny for helping me out with my item and also the Manager who helped make it happen ,my God, you made my day. thanks 😊 🙏 Ashley store, you now have a valid customer
Alberto was amazing !!! Thanks again for helping me and taking your time with me !
Corey, was very helpful and patient with helping me with the right choice for purchasing a recliner for my home
Excellent service. The employee Shiv is very patient and really takes his time with helping his customers get the best of their purchase. Highly recommended Shiv when shopping at this establishment.
It was love at first sight, then I touched it, it felt great. I sat on it and it engulfed me with firm comfort. So I bought the sofa. Thanks Tiana due to your customer service that executed strategically and professionally. On.a scale of 1-10 you got that 12 play. Ashley Store ,Valley Stream. Is lucky to have someone like you.
Great service
Kwesi from Valley stream store was so helpful. I bought a beautiful sofa, two seater and a chest of drawers. Awesome discount. Thank you Kwesi
Q was very helpful,patient and answered all our questions. Very pleasant visit we were treated more than customers.
Customer service at this store is absolutely satisfactory.Our sales person was very knowledgeable not pushy and very patient and professional.I Will recommend Shiv to all my friends and family also Ashley’s furniture store.Their service is great.
Excellent salesperson and salesmanship! For Donna Brown
Corey was very professional and knowledgeable. He was patient and literally demonstrated and moved furniture in order to help me make the right pick. He is an asset to the company.
Donna was amazingly helpful, she understands my need and came up with the right product and good financial offer. Thank you Donna and thank you Ashley furniture team. Jude and Della
My wife and I were Welcome by Miss Gwin a professional and nice person. She helped us with our search and helped us find what we were looking for.And with Mr Corey oh my gosh they helped us from A to Z . It was a great experience thanks to Mister Cory and Miss Gwin. Great team.👏🏼👏🏼👏🏼👏🏼👏🏼 My advice to you out there looking for furniture, go to Ashley store in Green acres mall and ask for Miss Gwin and Mister Cory. Thank you guys 🙏🏾🙏🏾👍🏿👏🏼👏🏼👏🏼
Yascear and Johnson went above and beyond to guide my husband and I through the selection of a beautiful bedroom set and dining room set. They demonstrated a deep understanding of the furniture, providing insightful recommendations based on our preferences. Their friendly demeanor and patience created a comfortable shopping environment. Overall, their expertise and excellent customer service significantly enhanced our furniture-buying experience and made it an enjoyable process. We found the perfect pieces for our new home and I would highly recommend them and Ashley Furniture!! 10 out of 10!!
I ordered funiture from Ashley and met 2 of the kindest people, Ronnisha and Corey. They were extremely helpful and patient with helping me pick out furniture. Thank you so much for being so helpful. I’ll return again.
Guin assisted with excellent customer service, very accommodating and kind. The process of selection, pricing, and payment was very efficient.
Sale associate was very knowledgeable, and friendly. Made it very easy for us to make our selection .
Guin and Yascear are both super helpful and very pleasant to work with.
Sunday 12/31/23 my brother, my son and I when to the Ashley Store in the Green Acres Commons. My brother is moving and wanted new furniture. When we first entered the store sales rep Donna greeted us immediately. Donna was friendly and very professional. What I really liked about Donna was she was easy to work with, great listener and she had a great eye for style. Sometimes sales people tend to talk over you and can be pushy. Donna listened to my brother guided him but allowed him to choose. In the end we bought a dinning room set, sofa and rug. I love Ashley furniture and their sales team are the best. Bravo Donna!
It was very nice
Not professional at all. Wouldn't recommend
I purchased a bedroom set with the mattress and everything. Got the delivery and the mattress is wrong. I asked for a 2-sided mattress, and they sent me a one-sided mattress. Talk to warehouse and they ask me to wait for 2 or 3 days for the right one. They are saying that they can't do anything and that we have to sleep on the floor in this cold weather.
Donna was very attentive and knowledgeable!
Adele was awesome. We had a great experience and found the perfect sofa.
12/21/2023 had an excellent experience at Valley Stream store! Our salesman Andrew was not only knowledgeable but so personable and got us a great deal! Highly recommend you ask for Andrew when shopping there!
Horrible
I had a fantastic experience with Guin's customer service. Their kindness, friendliness, and remarkable patience made my interaction enjoyable. Guin went above and beyond to assist me, demonstrating exceptional helpfulness throughout the entire process. Highly recommended!
Amazing time here. Everything went smooth.
I met Guin at Green Avres location and she was the most amazing sales person, she was very helpful and understanding she was able to advise me and assist me in making the right choices,very knowledgeable in her craft.
Joshua was a great person with a great attitude a pleasure to have him service me
Terrible people working there very very rude and snobby
Joshua is very knowledgeable abd pleasant. Awesome sales person. If you're looking for a reliable salesperson check Joshua
Guin provided excellent customer service. I will be sure to reference her and Ashley’s to my friends and family.
Donna is an excellent customer centric person. Absolutely wonderful experience !!!
Great experience. Donna was very helpful.
Had a very, very great experience. Very great customer service. Served by SHIV.
The customer service here was amazing Donna went above and beyond. She was so pleasant and patient. Truly a blessing
The sales representative was very knowledgeable,pleasant and understanding, courteous also accommodating to my needs, thanks Shiv
Excellent service I’m very glad to chose Ashley The customer service is amazing They make me feel at home I love it
The customer service was excellent. Donna helped us find the perfect mattress & we did not feel rushed at all. She thoroughly explained everything and it was a great experience overall.
Donna Brown store representative gave excellent service
Great furniture
This. Place does not care bout you once they get your money. You buy the warranty every One ignites your call they don’t want to fix. Your couch and guess who has broken couch For the holidays. They could. Careless
Shiv was an excellent salesperson was very professional and let us take our time to decide
Wonderful atmosphere and professional sales team.
Good decition Great experience and Thank you Roy for helping me with the purchase.
I came hear looking for a comfy couch and that’s exactly what I got ! Kanan was exceptional. He made this such a great experience and was extremely helpful . He educated me on the numerous options available to best meet my needs . I couldn’t be any happier. I’m excited to receive my couch.
Customer service is wonderful. The salesperson listened to my desires and found the perfect furniture for me. I would recommend this store to my friends.
Great customer service
Very friendly staffs.Thank you Donna for helping us choose the right sofa .
My experience was great from the time I entered the doors at Ashley’s store! The sales representative Yascear Was very helpful and accommodating and very knowledgeable and pleasant from the minute I met him ! I am very happy with my purchase I got a rug, warranty,delivery and setting up the dining table for a great price! This is my home store moving forward! The store is actually very warm and welcoming! This is the store on valley stream!!! Love it— And it’s because of the sales rep Yascear-He even bought the rug down to our car elevator and all ! I will definitely recommend to my friends and family to ask for Yascear, great job!!!
Terrible experience took more than a year to get my couch fixed.
I must thank my wife who advised me to visit Ashley. My advise to any one interested in buying furniture that they must visit Ashley out let before making a final decision.
Corey was so detail in all the questions we asked, his customer service was very refreshing.
Ronnisha and Alberto are amazing! After a month of nonsense going back and forth with the corporate who were absolutely awful, these two were amazing and solved our issue with our broken base within 24 hours. I highly recommend using them when visiting the valley stream store, and DO NOT go through corporate.
Luis
Everything went great. Delivery men were the best. They were polite well mannered and friendly. They took there time to make sure we were happy.
The salesman Xavier was fantastic! He was very patient and understood what we were looking for
Very fast & good service.
I had an amazing experience this morning shopping at Ashley , my seller was very helpful and patient , I’ve been provided all the available options and he helped me out to chose the best one , it was a 5 star service 😍😍😍
My Salesman Was Fantastic!!! Welcoming, Knowledgeable, Attentive, & Patient, My Final Decision Was Exactly What I Wanted!!! The Showroom Was Beautiful & Spotless... Couldn't Be Happier With ASHLEY!!!!!!!
Excellent service, Luis was great.
Professional and courteous service
Royon and Matthew were so amazing and helpful in my experience of getting furniture for my new home with my family.
I give five star for the warm welcome that i recieved from Ronnisha,i told her what i was looking for and right away she gave me options and i am happy with my purchase at Ashley's in Green Acres,thanks.
I bought a couch from Ashley’s with the help of Kanan. He was patient, Knowledgeable and funny. I was nervous about the couch fitting through my door and kanan took every step to ensure guaranteed delivery and calmed me down about it. Thank you for all you incredible work kanan!
Subaas at Valley Stream helped me abd my family pick our sectional and rug. She was very friendly and easy to work with. Highly recommended!
I have an Ashley card and yet at purchase I was required to pay $100 down from my bank account. If Ashley is a credit account why am I required to put a down payment?
Never but their furniture warranty. They just fool u by saying that everything is covered but when its time and u call them they will say its another company handling that and the company which handles will say its not. Few items are on warranty for only 30 days and they will say its for 5 yrs. Its just there way to making money as they will make it sound so tempted and later on ur money is in waste. Whatever they charge on warranty u can but a extra furniture item for urself but never and i say never buy there warranty. I called and after continues contacting there warranty company called 5 star service informed me that nthng is included and i should have read the warranty disclosure which was never given and they have no idea why the sales person said everything is included in warranty so in a way just throwing balls at each other. So will highly say never waste ur money on Ashley furniture warranty as its total waste on money which they make sure u pay in full when ur buying the furniture.
Great customer service Kanan is accommodating and very attentive!
Do not purchase from here. They don’t explain that every sale is a final sale even if you want to exchange for more items and actually make the store MORE money. They purposely fail to explain these things so they can make a sale. Terrible customer service. Adele is a sales rep that only cares about her commission. Arnell the customer care rep was very arrogant. They offered no assistance in resolving the issue. The same day we received the delivery we tried to call to arrange for an exchange and were denied. save yourself the stress, don’t do go here.
I purchased a a living room set in 2019 and purchased their 5 year warranty. A few beams broke under the chaise lounge section after 2 years of purchase. Their five star customer service for the warranty was horrible. I got the run around for months before someone came to try to fix and then they never came back when they said they couldn't fix it. I had to call them several times before a credit was sent to purchase a new one.They told me at the store they would haul away the broken chaise but on the day of delivery they told me they couldn't. Just to be told after that it would cost me $180!!!! Ridiculous!!!... horrible communication and knowledge of what the store policy is. Extremely disappointed and would not recommend to anyone.
Great experience. The sales associate Corey was very helpful.
I couldn’t ask for anything better, they were very nice.
Ashley Show room does not tell you give a true understanding of what the Premium Protection plan covers. In less than a year my chest was not able to close due to broken reals on the draws… the warranty company just told me they can’t help me cause they don’t cover such. Thanks to Ashley Furniture Valley Stream, i am stuck with defective furniture forever. Please save your money!!!!
It was a horrible experience I ordered parts for a bed since the third week of May 2023, I was told that I would receive the items within 10 days, 10 days passed no delivery, I called to get an update they inform me that the part was shipped, two weeks passed, I called on a Tuesday and they inform me that they spoke to the warehouse and I should receive the parts that Saturday. Again no delivery I went to the store in valley stream and I was informed that the part is out of stock and they have no idea when will I receive the parts. Lies lies lies, so unprofessional and I just received the parts on August 3, 2023. I would not recommend Ashley to anyone….. they don’t even deserve one star….
Subaas was great!
(Translated by Google) Yes excellent attention (Original) Si excelente atención
Jason was great in showing us differentoptio s available
I made a purchase today and am happy with my decision thanks to Adele Daniels she was excellent she knows her business very happy with her thank you
Staffs here are friendly and their customers service is top notch
Great representative. I must say I enjoyed shopping. Thank you so much.
Graylin was very patient . Best customer service I ever had in a long time. Thank you.
Today we shopped at Ashley's for a wide range of furniture and was greeted by Graysin and also Adele who went above and beyond to assist us while providing exemplary customer service and was very patient with us. Happy we stopped by today!
I’m happy with my purchase. Bought the sofa online and when seen at home it was better than expected. Also the delivery crew was amazing and helpful. Thank you.
Nice and friendly
CASSY from scale 1 to 10 , i put her 9. Because on first i came just to check the prices and wait for 4 th of july sale . But from the get go the way she approched me and second i asked her to leave alone . What she did and finally after she comes to help. On the other hand she knows what she talking about. Because for while i just want to buy the bed . And finally she convinved me to buy it by showing me all the avenue for better discount. Thanks the manager who broke the deal . It was a good experience.
Corey was a great salesman. He always had a nice attitude towards us and we managed a great deal together.
It was an long but amazing journey from choosing my furnitures to having them Delivered. Thanks to my sales rep Rori and my two guy delivering the couch on 6/1 Joel and Jose they did everything to make the couch fit even though it seemed difficult they made it happen.
We received excellent customer service from Xavier! He was friendly, knowledgeable, and a great communicator who helped us make a great decision. We will definitely return should we need any more furniture in the future.
Jimmy was wonderful
The peoples in that place make me feel at home take time explain to me am so happy I went there thank you guys for treating me good May God bless you 🙏🏽
Small showroom, no one asked to help us or guide us through store.
Cassy and Corey are amazing!!!!!! They both took their time and ensured that all our questions were being answered and we left fully satisfied.
Corey was great. Quick and efficient and recommended exactly what I needed at a reasonable price. I love my furniture.
Upon arrival I was greeted with warm welcoming smiles. The associate that assisted me name was Ronnisha she was very polite professional and knowledgeable of the items in the store and the specific items I was interested in that was not in the store at the time;but she was able to find it on her tablet and show me one in the store that was similar. She took her time in with answering my questions and finding out the difference in the measurements of the items in the store compared to the one I actually wanted that was online so I could have an better idea of the size I was getting. I had a really lovely comfortable (Not pressured) experience with Ms.Ronnisha at Ashley Furniture Store in Vally Stream. I did purchase the items I wanted from online;the price in the store was a little bit higher than what was priced online and I was given the online price…Yay! Mr.Alberto closed out my purchase and it was a pleasure dealing with him as well…very nice. I will revisit this particular Ashley Furniture Store again and hopefully Ronnisha and Alberto are there to assist me. Signed, A Very Happy and Satisfied Customer 5/10/2023
Ok Place Not Bad For Furniture Shopping Best Place For Last Resort Furniture Shopping
Ronnisha provided excellent customer service.
Cassy was so great , she got us what we needed and was very knowledgeable on what she was selling . Thanks so much cassy !! We will be recommending people to her , and definitely will be coming back again if we need anything else in the future. Great customer service !!
Casey was amazing. She was helpful, informative and pleasant. She helped me secure the best and most affordable options within my budget. Highly recommended.
Kanan provided amazing customer service, knowledgeable, sweet and awesome! go to him!!
Xavier & Jazz went above and beyond to make my shopping experience seamless. They took the time to show all Ashley has to offer. They were patient & thorough. Highly recommend working them if you’re shopping at Ashley Valley Stream.
This was my first time purchasing from Ashley. Kansan made my experience very easy as he was extremely helpful. I will be returning for future purchases!
Great service ! Jimmy was TOP NOTCH. I will come back
Great customer service 👏 Jimmy in particular n his supervisor
My issue is not with Salesperson. Store ppl are actually Good Ppl. ------ no complaints about store/merchandise. ------ MY DELIVERY WAS A NIGHTMARE!!!! DRIVER WAS NOT PROFESSIONAL AT ALL.... I don't want to deal with ppl who don't care.... HOPEFULLY ASHLEY will hire professionals to represent their name.
I was unaware that I purchased a damaged chair until I got home…I am aware that it was a discounted floor model but damaged goods should’ve been communicated so that I can make an informed choice vs paying close to $400 for a a damaged chair. I could’ve chosen to settle or ask for a deeper discount. I showed proof and the response was I’ll be taken care of on a future purchase. There will be no future purchase.
I bought a coffee table and an end table from them. When they delivered them they looked awful so I sent them back. When They redelivered them again the coffee table is white and the end table is cream, now they refuse to fix the problem telling me that's how it should be. All they care about is your money once they get it they find every excuse in the book not to fix any issues you may have with their products. I learned my lesson, I'll never buy anything from Ashley again.
Casey helped us and was so sweet and helpful
Good
Was great organized polite friendly staff helps you with suggestions but not overbearing when doing so.
The sales associate Corey did an amazing job helping me out today. He was very patient with me and my son. The whole staff actually did a great job working together.
Great service & awesome staff.
Brandon is a really really good sales person. He was very polite and listened very carefully what we needed. We are very happy with his service. He sold us a sofa we wanted at a very good price.
Mr. Tam was amazing, and very helpful.
Just purchased the Lyndeboro living room furniture at the Valley Stream, NY store. I cant wait for the delivery.. Our sales person, Brandon, was very curtious, professional and had lots of patience with us as we kept changing our mind.. Thank You for your hospitality.. We will be back
Brandon was Very knowledgeable with all the items
My order was on time I was very happy with it!
Brandon was our sales person. We honestly thought we would just be looking but we found the perfect set, with Brandon's help. He was patient and let us make up our mind. He explained our financing options and answered all of our questions. We are very happy with our purchase.
Salesperson was very helpful and courteous.
Friendly staff. Great customer service. Sales associate Jazmine assisted with picking out a perfect set for my entertainment room. She was very attentive and patient answering all my questions. Thank you.
Hermel was absolutely amazing. He helped me the whole way since I’ve never bought a couch from a store like this. Let me browse on my own for a while and answered any questions I had. The couch I found is like a dream. I’m so excited for it to me delivered
I have been to many furniture places and many Ashley Furniture stores in Florida. I came with my daughter to Ashley in the Green Acres shopping center.l, Valley Stream.We are looking for a couch and bedroom set. Tee our Sales person was knowledgeable and gave us a lot of great advice. She spent time with us even though we told her we are waiting to hear about a closing date and can’t buy yet. I can’t say when we will be ready to buy but will definitely come back because of the professionalism that Tee Provided us. Thank you Lisa Vecchione Jenna Blackman
Great variety, great value, reasonably priced.
I’ve been a valued customer of Ashley for a long time now! I’ve vouched never to order anything again after the last time, but I went against my decision and did order. I wanted a bedroom set for my son, a love seat, a mattress, coffee table and two side tables. I Chose the love seat I wanted. The guy there also looked at it and told me that’s a great choice. I even showed him the video of the space at home for it. I signed and made the necessary transactions in hope of the items purchased. First they didn’t come when they said they would.🙄 my husband was there at home to receive the furniture. Turns out they sent a big old couch that took up the entire space of my sitting area. I had to cancel the order for the coffee table and the two side tables because I had no space for them!!! I was livid!!! So now the guy is saying that is what I signed off on!!! When clearly I pointed out the piece of furniture I wanted. He made the mistake on his computer!!!!!! Talking bout I signed to it! Yes I trusted you give me what I wanted!! Ashley I would never introduce anyone to Ashley furnishing!!!!!! And even if you decide to buy anything from them please pay keen attention over and over, because they will give you something you didn’t want, and tell you that once it’s in the house they are not gonna come for it. And to make it worst none of the two guys called me back to apologize or to find out if my issue was resolved! All they care about is the money. I really expected better from Ashley. Shame!!
Very good salesman
Xavier and Roy were great and hospitable! Everything with the purchase went very smoothly.
They are stealing people's money. I purchased some items and cancel one of them. They never give me a refund, every time I called they said it was in the process. I almost forgot, maybe they are waiting for people to forget so they can steal money. Today I remember and called again and they said they will process it today. And also please look at the online price. They have a different price than online. They are waiting to steal your money in every way.
Worked with Brandon who was efficient in his service to me as the customer. He was also knowledgeable in helping me to select the items that I purchased. I will be coming back to Brandon early Spring to purchase a bedroom set. Thank-you Ashley Furniture for hiring Brandon!
I found the service at Ashley to be exceptional. The interaction with the representative,Kanan,was amazing from the moment he offered his assistance when I entered the store to when he carefully placed some of the items I purchased into my friend's car. He was persistently professional,polite,caring, and patient. He was also very knowledgeable about the products and he exhibited a great sense of humor while providing the service. It was indeed a great shopping experience.
The store is nice but the furniture is horribly made
Great experience! Staff was friendly, patient and answered all questions. Great selection & very clean
Cassy and Xavier were extremely helpful with my purchase. Cassy made sure to explain to me the benefits of getting a proper mattress, and she was very informative and genuine. Xavier definitely made sure to assist me with payment plans and to ensure I was able to get all the furniture I asked for. He also explained the payment plans to me in a way that was almost foolproof. Also, they were patient and took the time to understand how I wanted my apt to look. I showed them a video of my apt and they literally tried to figure out how the furniture will look in my Apt!
Brandon & Corey are great to work with. They were very helpful with all our questions. Thanks again Brand and Corey!!
I was met as soon as I entered the store by Danielle. She was very welcoming, professional and patient. She took the time to listen and recommended pieces she thought I would like. Very please with the experience and purchase.
Ashley's staff is outstanding especially Danielle and Jazz so accommodating and awesome! I will be back !!
4ys ago I Purchased a sectional at Ashley. I also purchased the platinum warranty because I was told by Ashley employees it covers everything. Lies,lies. I put in a claim and all of a sudden the warranty changed. How does that happen. I do not recommend them to anyone. EVER
Super helpful and knowledgeable about everything. Got a great bedroom set! Staff was friendly and nice throughout the whole process!
Tee was exceptional. Her customer service skills were impeccable!!! Highly recommend her if you go to this store
Cassy was great when we came to pick up our bedroom set. She showed us multiple sets until we finally landed on the set that caught our eye. She thoroughly went through all the purchasing options.
Cassy was really helpful finding us the perfect bedroom set with TONS of storage space for our new apartment. She gave us plenty of options to choose from. She definitely made us feel welcome and took her time with us.
The delivery was on time workers was responsible and respectful. They pay special attention to my merchandise.
We feel good and comfortable to deal with them..
Very friendly and very professional took care of my problem very quickly
Great service overall
It was the best experience ever, really loved the customer service and the attention with the client.
Great
We had a great experience buying our furniture. JAZZ WAS WONDERFUL! WILL SHOP HERE AGAIN.
Xavier was amazing. He didn’t push us to buy furniture and he asked about how I wanted to use the furniture. He took time to look at pictures of my space and talk through arrangements. He truly made it an easy experience.
Excellent service, very personable and didn’t feel pressured to make any purchases (even though we did!)
Great service and value for your money. The staff, especially Jasmine, listened and provided suitable options. In the end, we picked furniture that was perfect for our home.
Awesome 👏🏾 job very professional my sales guy Corey was very knowledgeable about every thing I asked him about. He also save me a few dollars considering I spent over 8,000 on merchandise……enclosing, I’d say if you want to save money on some beautiful furniture I’d recommend Ashley furniture Valley Stream New York is your place to shop thank you oh and ask for Corey🙏🏾🤙🏾
Did not have the time gor me to Check the merchant!!
it was good
Alberto in valley stream store was so helpful once I arrived to New York from Florida. He was able to get my delivery earlier than the original date I got online from Florida. Great customer service, great delivery the guys were so professional and I am in love with my set of bedroom.
Had a wonderful experience! Was greeted by a absolute great young lady Jazz. She was very friendly and knowledgeable about their products also Roy who was very professional and friendly who help me allot to get all my measurements correct . They show me allot of variety of recliner and great quality and prices. I bought almost everything furniture from a Ashley. It a wonderful store. I would 10/10 recommend for your next furniture purchase.
Camella awesome sales person Very clear
First off the sale rep (CASSANDRE GAUBE) totally lied to me just to make a sale. She doesn't return your calls or respond to your text. Gave me no updates on my delivery never returned any of my calls. Had to call the store and found out my delivery would be in 2 to 3 weeks from the date she said it would be delivered. I just canceled the order all together because I was expecting it to be delivered before Christmas being that we placed the order the day after Thanksgiving. I refuse to let her earn a commission for a job poorly done not off my money should've went to A&M DISCOUNT FURNITURE like I started to. 😤 but I will going there this time around...
Your Associate, Alberto, was extremely helpful & knowledgeable. I was very pleased with the service I received. Alberto is an asset to Ashley Furniture. I'm hoping that when my items are delivered I can expect this same service.
Great service. Xavier was very welcoming, friendly, gave me all the proper info and was a straight shooter. Didn't pressure. Customer service was great with a nice cup of coffee and water. Quick transaction too! Highly recommend you giving this store a chance.
Good service good quality furniture that's what I want I am satisfied
The best experience ever
It was an excellent experience. Ashley have great dining room options. Xavier Evans and Rashida did a great job going through the details for each dining table and also the cost. Lastly, Ashley satisfied my financial goals.
Ashley has the worst customer service. I purchased all the furniture for my new home an year ago with 5 year warranty service. When one of my night stand got damaged & when i went to the store to place the order after everything the store associate said its almost 100$ for shipping which is impossible. The store associate wasn't helpful at all & all she said is call customer service.When i call customer service they said its nothing they can do about the shippi ng price & only the store can help with that. Spoke with (Christina)store,(Arieo) customer service & ( Eber) platinum warranty service to get my money back for the item due to terrible customer service. As a customer I would not appreciate this.
Bought a sofa set one year before now the leather started ripping off … called the protection plan they telling this will not cover in our plan…. Nothing covered in protection plan its a cheater plan pls avoid this store and protection plan
Cassy and Adele Excellent service along with the care for there customer comfort and styling 💯❤️👍
Great Experience Always
My server Subaas was tremendously helpful and patient. Thank You so much Subaas!
Experience was awesome. Sales Rep Adele was a true professional in carrying out her job and so it made shopping so much fun. Happy I met her
Quick, polite and did not pressure me like most salesman. Also offered me the best chai latte ever! Xavier was very helpful during my experience at Ashley furniture.
What a great experience, wonderful personality. Great job Cassy. Bless.
It was friendly and welcoming . They were very helpful in all the questions I presented to them!
Camilla was an excellent sales rep, my experience was awesome with her.
Ask for Kanan! He’s the best! He was very patient with my mother today. She was looking for a new sofa and she’s EXTREMELY picky. Kanan listened to her needs and found the perfect sectional for her.
Cory's service was exceptional. He was very patient and understanding. Great service, I would recommend him to anyone.
Wonderful experience. Everyone was very helpful and professional. I’m very happy with my purchase. Shout out to Cassy and Adele.
(Translated by Google) It has everything for the home (Original) Tiene todo para el hogar
I had a great experience at Ashley in Valley Stream, NY. Alberto was professional and helpful.
Corey was extremely helpful and attentive! From the second we walked into Ashley’s, we were greeted and shown items similar to what we were looking for. The guidance was informative and thorough. Someone was always nearby to help, while still allowing us the time to deliberate and look around on our own. The store has a great selection with affordable prices, and the employees all have a wonderful upbeat energy. We ended up getting a gorgeous reclining couch. Would highly recommend!
Valley Stream Store…. I’m so happy for my new bed Kanan was so helpful and a nice person I appreciate him for all the help 🙏🏼also The Manager was nice person.
I just got my living room set, and under an hour it was put together. The delivery person called me to let me know they'll be here in 15 minutes and they were. Very friendly and humble guys. This is my first time buying from them, but it won't be my last.
(Translated by Google) Exente service (Original) Exente servicio
In store experience was wonderful also delivery service was very professional
Great customer service! Alberto was very nice and patient. I explained to him what I wanted and he showed me great selections. I was very satisfied. I brought a living room set and a dining room set.
Customer service Representative was great. The staff is very polite. A plus service.
It was really a great experience. Thanks
Absolutely amazing experience!! I’m so grateful for Cassy and Roy!!!! They are beyond amazing. They took their time with my husband and I and made this a perfect experience. THANK YOU!!!!!
Terrible experience with this store. The sales representatives gave me incorrect information about the required measurements of my doorway telling me that the couch would NOT fit unless it were a certain width, and convinced me to pay for the $170 guaranteed delivery. The couch arrives, and I look at it, measure it, and turns out it absolutely would have fit and had room to spare. I called to see if anything could be done since this was a service they sold me on that I did not need, and the manager I spoke with was unbelievably rude and just kept repeating the same bogus line about "this is our recommendation and you don't have to take it, that's on you for deciding to" - basically telling me that I shouldn't have trusted what his employees told me about the measurements. What excellent customer service! Isn't the point of their sales reps to provide me with correct information? Terrible experience, I would absolutely not trust anything their employees tell you and make sure you do your own investigation into dimensions to determine if you need this service or not. I provided them my doorway measurements, and they told me that I needed it or else the couch wouldn't have fit, and they said they would charge a $100 fee if it ends up not fitting, so of course they are trying to sell me on the guaranteed service. Unbelievably not cool, and definitely not cool of them to not want to do anything to rectify this. Will not be going back. I would have been a returning customer, but not anymore. 2 stars only because the couch is nice and the delivery guys were great.
GREAT PEICES AND A WIDE VARIETY TO CHOOSE FROM .
The salesperson Cassie was very knowledgeable of the items for sale and guided us through the process of purchasing a premium bedroom set. Top notch sales experience.The delivery was excellent as well.
Ashley Furniture store Valley Stream Corey is very professional and thorough he's very patient with you as his customer.
I had a very satisfying experience while shopping and delivery. The movers were careful with the furniture and gave us time to prepare .
Excellent woodwork and delivery was on point. Store staff worked with my budget and gave me an excellent bedroom set!
Great experience, patient and listened to everything I was looking for
I love the salesman Mr Singh . He’s very pleasant and patience with you. He explains Eve in detail and doesn’t hesitate to let you know if there’s a problem they can fix it . He is the best salesman I’ve met so far . Thanks to Ashley for hiring him 🙏
I went to shop for bedroom furniture for me and my boys. I was greeted by Adele who helped me find the best bunk bed and queen size bed. She was very helpful and patient with me. Anything i seemed confused about she took her time explaining all the different beds and mattresses. Let’s just say i walked out of that place a very happy person. Ask for Adele when you go. She’s the best.
My adviser Xaiver was very patient and took the time to ensure my purchase experience was rewarding and fit my budget. Thank you X.
Great service great pricing great great great thumbs up 👍
Excellent selection and Ronnisha helped me find the perfect sofa, kitchen table and tv stand. Ronnisha and all the employees there were very friendly and helpful. The furniture at Ashley’s is beautiful and I’ll probably be back for more.
Royan, my Delivery Team and the support people made this purchase seamless. It went very well and everything was on time.
Terrible Service. Didn’t want to pay my family any mind. One representative was on their phone when I wanted to ask a question for help she completely ignored me. I’m disgusted.
Good customer service. For the delivery, make sure to call them and ask which stop you are and where is the delivery stop before you!
Wow where do I begin .Ronnisha and subaas was great. customer service was above and beyond .I came with my good friend and I’m glad I did .
Very professional and courteous and friendly staff but we encountered a slight problem with billings that should not have happened and a problem with the delivery with the dimensions but it is still a beautiful piece of furniture
The sale person was very helpful and friendly
It is very humble of me to give 1 star. Very rude uncooperative delivery drivers. They’ve disrespected my mother who cannot speak English couldn’t find a translator meanwhile the driver clearly spoke Spanish but pretended he didn’t. My mother spoke to service and they also disrespected and ask why didn’t my mother learn English. There are between 350 and 430 languages spoken in the United States making it one of the most linguistically diverse countries in the world. There is not an official language at the federal level in the US so there was no reason why we were disrespected !!! I’ve purchased from Ashley’s multiple times and this will be the last time. I do not recommend anyone to do business with a company who discriminate customers.
It was a pleasure picking my living room sectional at Ashley. I came to the store for three weeks deciding on what I really wanted and Chantel was great to work with. She was kind, informative, she listened to what I was looking for and lead me to the sectional my husband and I purchased. Adele was also very helpful in this process. I will absolutely purchase my next pieces of furniture from Ashley and I look forward to working with Chantel again.
The ashely homestore has a good selection of furniture good build quality many options to choose from
Great service
When I entered Ashley Homestore I was greeted by Cassy with a warm smiled. She was very helpful and knowledgeable about the furnishings. I left with a smile on my face and a beautiful new sectional sofa.
Technically I would not leave any reviews Ashley does Not Follow directions They sent my furniture assembled when I did not want it to be assembled I needed it to be in a box so it could go into storage then when I accepted it and I spoke with them and they heard it on the voice message or they recorded line they're gonna tell me that they cannot take it back I am very unhappy with this purchase that I made from Ashley's furniture from here on and I will not order from Ashley home furniture again and make sure that you get everything in writing and check your furniture before excepting it they will not take it back I give it 100 Thumbs down
Had a great experience here! Xavier was knowledgeable and had us in and out with our delivery scheudled for the following week. Highly recommend!
Great delivery very experienced workers
Very satisfied with product, delivery and set-up. Gorgeous bedroom and dining room set.
Great service Cory was very helpful and patient
Camella in the Valley Stream store was an absolute pleasure. She was patient even when I was undecided and made recommendations when necessary. Not pushy at all. Delivery was fast. They were punctual , assembly was quick and they took away the garbage. I was pleasantly surprised with the service at Ashley’s and will be back.
Subaas & Alberto were very helpful with assisting me from beginning to end with my purchase of my new bedroom set. Excellent customer service.
Alex was great good service and pleasant all the time I will recommend to anyone who visits Ashley
Subassembly And Alberto were very nice and patient with us
My entire experience was great. It took me 4 visits to the store but the sales people were great! Delivery was on time and the guys were neat and quick.
Corey at Ashleys Furniture store was an amazing help! He is extremely informative, patient, and knowledgable. My fiancee & I purchased a 5pc sectional sofa and 2 new pillows.
Great shopping experience. Esley was our Ashley Home assistant and was very helpful and kind. We stayed after closing to buy a mattress and she made the experience very smooth.
CASSY is amazing! She was incredibly helpful with taking my vision and making it reality … at AWESOME prices! the checkout process was quick and easy as well. 10/10 recommend working with Cassy on your next furniture purchase
If I could give Mr Alex and Mr Corey 10 stars I would! I’m a very indecisive person and they were extremely patient and answered all my questions, that helped me find the furniture I exactly wanted. Would highly recommend this Ashley store based on their service.
Delivery came at 7am, love it. The delivery did come early, but the lift coffee table was of poor quality
Nobody even pay attention to me i went in walk around and walk out Nobody says hello can i help you i wanted to look at bedrooms set so i went to raymore and flamergan spent 10,600
Camella, trusted advisor at Ashley in Green Acres, was fantastic!! She was patient, diligent, and thorough! She helped us with ease finalize and purchase a sofa set. Thank you, Camella!
Was very please with the showroom and please with customer service was given attention right away
Alex has excellent customer service I love this one five towns is terrible come here make sure you use Ashley in valley stream
Excellent help received from Antoine. He i greeted us and showed a variety of chairs before we made our decision. The manager Xavier was helpful as well. We were all laughing due to the great energy I received from them. I will most definitely return and shop again. ( Shout outs to Camella who assisted us the first time we went she was also incredibly helpful. )
Me and my wife bought furniture for my entire house, and we are so happy that we bought every single item on Ashley’s Furniture in Valley Stream, NY. If you see this email, I will recommend you to talk to Cassie, she is amazing, explain to you every detail, give you ideas and opinions, she is just amazing ! If I have to go back I will only go to her and no one else !
My customer service experience at Ashley home store was just awesome ☺ The customer service person I had was Ronnisha she was very knowledgeable polite and professional oh I can't forget how patient she was because with so much beautiful furniture to look at It was hard for me to make a decision I finally did! And I am completely satisfied!😊Thank you
Jaz and Xavier were really helpful and extremely patient!
VERY POOR SERVICE AND PRODUCT Dear customer, try Raymore or Bobs furniture instead of Ashly Furniture before making a purchase. I ordered a dining room set from Ashly, but three times they gave it to me broken or damaged, and the fourth time they asked me to wait a month. After numerous unsuccessful attempts to contact Ashly's customer service department and manager, I decided to buy the dining table from Raymore.
Ms. Taylor at the Green Acres mall provided excellent customer service. She was patient and extremely knowledgeable. She answered all of my questions and took a considerable amount of time with me to ensure I absolutely love my furniture. I would a million times over return to this store.
Cassy is the best. Knowledgeable hands down about beds like you've never heard before. "You can't sleep on your bed set and dressers, be sure you invest in your sleep" she says. And she can explain why. I dont have a house but I will be finding one just so Cassy can furnish my home! Managers raise her immediately I have $20k in bedroom furniture on standby with her.
Great Customer Service. Camella was a huge help, when you go into this Store Location ask for Camella. She takes her time to help you find what you’re looking for….Exceptional Service!!
Xavier was of great assistance. He helped me maximize my money with my option for a sectional. He was very knowledgeable on the options shown and wasn’t pushy on purchasing anything I didn’t need. He encouraged the spill proof option which was necessary as guest come and spill things on the couch when visiting. Xavier made my experience at Ashley’s painless and if you go there, ask for him! His customer service was exceptional
Alberto and Jazzmin are great helpers and Dania was great amazing staff
Cassy was an amazing sales associate that helped me find a small sectional that suited my apartment size. Highly recommend!
Hello. Alberto is a very pleasant representative at Ashley’s. He assisted me and my family in finding the items very easily. He’s awesome!. The furniture is absolutely gorgeous. Love it!. ❤️
Very nice and well regarded service professionals attending too all matters which indeed exceeded all roles expectation.
I had the most relaxing no pressure experience today shopping at Ashley. The sales lady was very knowledgeable fun and very patient with us. She even made us coffee.😊 I would definitely recommend Ashley for fine service and good quality furnishing
Clearly companies do not care about their customers anymore. If I can give this place 0 stars I would. To start off the communication is awful. I noticed customer service is not their number one priority. I received a bed with a crack on the side of the frame, and no rails or slats attach to it. I paid extra money for their employees to put the rails, slats and bed together and I didn’t get the results I paid for. Instead, all I get was a guy coming to my house to spray on the bed frame to cover the crack which left behind an unbearable smell of chemicals. Disgusting!! I sent numerous emails with pictures of my complaints, and I was told that they are not responsible for putting the rails together. Mind you there are holes in the inside of the bed on the sides for the rails to be attach, and they sent me a box of the rails. So, explain to me what was the point of me paying extra money including insurance to get the job done when it was incomplete? I can’t even enjoy sleeping on my new bed without it moving which makes me feel unsafe. I went to the store in person to see if I can get someone to understand my issues I am having and I was told someone would call me back in 1 hour, and it’s been two weeks. Save your money and go somewhere else to purchase your furniture and bedroom sets. It is easy for them to take your money, but not taking care of the problem when you are having one. ASHELY FURNITURE IS NOT THE PLACE!!!!!
I've had the absolute worse experience with Ashley Stewart. They tried to deliver damaged furniture to me not once, not twice, but three times. God only knows what condition the furniture will be in when they attempt the 4th delivery. This has been going on for months. Dont buy their furniture! I will never shop here again! The customer service is horrible and furniture comes off their truck already damaged. If I could leave a negative star I would, they don't even deserve one star. They're horrible and disrespectful.
This is the worst freaking store ever someone could ever purchase any furniture from, they furniture is wack. It's no good.
Very quick transaction, lovely variety. Adele was honest and gave us great options. We made our purchase in under a hour. Our kids were with us, she helped with with hot cocoas and water for all. Highly recommend for quality and availability. Purchased coverage protection as well. Thank you for a great experience.
Really bad experience
Customer service is horrendous! when you ask to speak to a leader/supervisor, they hang up the phone on you. No professionalism what so ever. No one seems to know anything or have any answers- their go to response is "working on it" when actually not one thing is being done. They delivery furniture that is damaged and/or missing parts. You have to wait weeks to hear from a manager from the store to clarify and confirm a re-delivery. Never again am I buying from Ashleys or recommending this place to anyone.
Ashley furniture is a rip off they are misleading and will tell you anything to get you to spend your money. Be careful how you use their ripped off interest free financing. They charge you interest from the date of purchase. The first in history. No credit card company will ever charge you interest before billing you ONLY ASHLEY FURNITURE WILL DO THIS. EVEN THOUGH THEY WILL MANIPULATE YOU TO BELIVE THAT YOU WILL HAVE INTEREST FREE THE SURPRISE COMES WITHIN 20 days of your purchase. This is going to the credit bearu .
See below for review edit** I ordered a couch 2 months ago and paid in full. I explained at the time of purchase that I know many things are back ordered so I’m hoping to find a floor sample or something in stock. Our sales person told us have no fear this couch will be there in 3 weeks, March 15 2022 but not only have we not gotten our couch, we haven’t heard a single update from the store. I’ve had to call the Ashley hotline 4 times and every time I’ve called I’ve heard a different answer about this sectional. They said half of it was in stock and coming March 29 then the 29th past with no call. Then the first week of April and I called any today to hear April 15. I understand things are backordered but it’s not acceptable to continue to withhold information from a customer you’ve already taken $2000 from. I’ve tried calling the store and been disconnected multiple times. I’m extremely dissatisfied and will not be shopping at Ashley ever again. Review edit** on April 1 the couch was delivered. Unfortunately I had to negatively review the store to get the couch to arrive but the delivery team was great and the couch is wonderful!
The young lady Jazz, was wonderful. She was patient and extremely courteous. She was very professional, and if I had to grade her customer service skills, she would respectfully earn 10*.
Very courteous, know his way around the store to help me find what I am looking for helped me immediately
Excellent customer service
(Translated by Google) Don't buy in this store, really bad funiture and they don't give you guarantee...don't buy in this store, the quality is very bad and then they buy they don't fulfill the guarantee (Original) Don't buy in this store, really bad funiture and they don'tgive you guaranty...no compren en esta tienda muy mala la calidad y luego que compran no cumplen la garantía
You get attacked the moment you go in
Knowledgeable and professional staff that's not pushy.
Fast delivery, very good delivery.
Special Thanks to Camella .. We are 100% satisfied with her kind & professional service
I needed a Sofa to relax on and watch television, read and just relax. Ashley Homestore - Valley Stream has the sofa that completed all the above for me. I was lucky to get Ms. Subaas who is professional, friendly and most important worked to satisfy my needs. She listened attentively and help me. I got a price match of the same sofa that is on Amazon but there was a difference, I saw the sofa in person, was able to sit on it and feel comfortable, experience all the functions, especially for my knee replacements, shoulder replacement and lumber back pain. I could not do that if I had bought it on Amazon and I would not have been able to have Ms. Subaas help me. I was offered choices of Coffee, Tea and water. Clean facility. Thank you Ashley Homestore - Valley Stream and Thank you Ms. Subaas🌟👍🏿 For Fulfilling my needs.
I walked into the location in Valley Stream, New York without not having enough knowledge on the furnitures however the personnel Nisha and Xavier Evans was very helpful and kind. They guided me with the details and suggestions. Very good service overall for a first time furniture buyer. 😊
Corey was very helpful and patient with my buying experience he went above and beyond
Excellent service from sales associate and delivery men. Had help picking out a sofa that fit my style and needs. Delivery men also professional and on time. Did have an issue with customer services being that she told me incorrect information about my original delivery time which resulted in a reschedule. Thats why I'm giving 4 stars. But the actual delivery was smooth.
Had a great experience shopping at Ashley. My father needed e small kitchen table. The store had exactly what my dad was looking for. The delivery also went very well. The table looks great in the kitchen. Very pleased.
Saved a lot of money
I liked the customer service I was showed in helping me pick something. I wasn't rushed or pushed to make a decision and she spent as much time with me as I needed.
Absolutely unbelievably magnificent experience from Mr. Royan Singh. He helped me with his knowledge and patience and 0 attitude. If it wasn’t in the store he looked to see if the item was in stock in his computer and let me know what my options were. The greatest thing I loved about him is he wasn’t pushy at all, Thank you so much and I will definitely recommend everyone to Ashley Stewart, Thank you Royan and keep up the great work. Sherese Blake
On December 2021 i order 8,406.06 worth of furniture. I had not got 24 out of 30 of items yet. I had asked for my moneys back . this store manager Ronnisha in valleystream. she going to tell me that i am only getting my wish my experience was better. I feel like I completely wasted $8406.06+ . I feel robbed not even so much so of my money because I believe the items are still of great quality but more so of my experience as a paying customer. No one is of any help. Everyone is so passive and I’m continuously being pointed to this “no refund” contract. A contract goes in effect on the basis that my products that I’ve paid for are received in full and customer satisfaction is met. I am not at all satisfied. I would never recommend doing business with Ashley to anyone.
Adele customer service and patience is beyond exceptional. She’s very helpful, attentive and a good listener. It took us almost 2 hours to get what I want and she was able to get it done with all smiles. I highly recommend her.
The associate, Adele, is very kind, professional, helpful, patient, and supportive to your needs. I am glad she helped me with both my choices of bedroom furniture. I will always come back to Ashley, Valley Stream, and look for Adele.
after a year I was able to get my sofa I am very happy with my purchase👍
Great service at the Valley Stream store. Quick delivery with the delivery guys, with special attention to setting up furniture. They even removed their shoes at the door when I asked, because it was a wet day.
I went to Two (2) well known stores .. Ashley should have been my first choice. Ronnisha ( sales rep ) and Kathy ( very knowledgeable in the mattress department. I hope I got all the names right. Together they are a great asset to Ashley , CSR service was impeccable . They ensured we viewed all available options , and assisted us with financing options , thus making it possible to get all we needed THANK YOU KAT and CANDY. I will return.
The showroom was beautiful and very clean but our salesman, Corey, was outstanding. He went above and beyond to help us. We had so many questions and kept changing our minds about what we wanted and he was very professional and very patient with us.
Lindsey was very helpful. She showed me a piece that I really liked based on my description. She was patient and polite. The atmosphere was that of patience and respect. The store was also very clean.
(Translated by Google) We liked the furniture we wanted, we were surprised by the attention (Original) Nos gustaron los muebles que queriamos.nos sorprendio la atencion
Don’t buy Ashley’s furniture warranty! It’s a scam. I bought my wooden kitchen table 3 years ago and the finish is coming off. I tried to contact them about fixing the finish and they told me they don’t cover wear and tear. So what’s the point of the warranty. Why spend that much money?
Very helpful, very patient with us and was able to explain everything perfectly. Love this location as well, James was awesome! Thank you again!
It was a pleasure working with Nisa, she knowledgeable, courteous and professional.
this store is FINAL SALE and they fail to tell you. Whether it's faulty or want to exchange. It is Impossible to refund anything. Also, customer service was very rude! I do not recommend as everything is FINAL SALE and they do not tell you. If there are any other reviews with damaged goods or shipping or refunds, I recommend you strongly consider. Also, here attached is the small sign that was not placed in plain site that provides misleading and ambiguous information about cancellation,returns, and refunds.
Great shopping experience, service and delivery. Definitely buying again from Ashley and 100% recommend them. Very happy with the couch I ordered.
Don't believe the hype. My parents and I were looking forward on receiving our furniture through Ashley HomeStore and so far the experience has been a huge disappointment. We were told once we purchased our furniture set that the delivery would arrive upon the same week. Update, were now on week 3 and half of our living set is STILL hasn't arrived. Were tired of getting the run around, from being told that our furniture corner seat being damaged and receiving a call 3 hours later on the same day stating the piece would come this Tuesday 12/14. Only to find out today that the delivery date is AGAIN being pushed back . This is extremely and beyond unprofessional and misleading to my parents and I.
AWESOME...AWESOME...AWESOME...
Great experience with our friendly and knowledgeable salesperson Ronnisha. She took her time helping us find all the furniture we needed within our budget. We will be back! Thanks so much!
Adele helped me pick out a beautiful chair and ottoman. She was extremely patient as I walked around the entire store searching for the right piece to invest in. I left a very happy customer and I will definitely becoming back again for future pieces.
The products are of unique design. Options for small apartments are limited. Options for small apartments would enrich Ashley's business.
You may fine what you want
Professional service!! Came exactly on time!
Very nice Staff They took time to talk with me about why I’m changing the look of my home lots of patience did all they can to get me the best price on all my items Thank you 😊
Shopping at Valley Stream was amazing with my sales associate Adele. She's patient and helps tremendously in choosing the right pieces we need. She's well rounded and makes us feel welcome to be apart of Ashley family. I would highly recommend Adele to help assist with your purchase. Thank you 😊
Horrible customer service, went in to purchase a couch and open an Ashley CC. Not one associate asked if needed help
I recently purchased a farmhouse dining room set from Ashley HomeStore which luckily was in stock at their warehouse and ready for delivery within a few days. I can honestly say I had an overall great experience. The sales associate Royan was very helpful and professional as well as the delivery and set up. Based on my experience with buying my dining room set, I would recommend Ashley HomeStore Valley Stream :)
Ashleys has the worst customer service ever. There in Valley Stream store representatives are mostly concerned about the sale. After the deal is done if you have problems with your items you will never get help. Customer service are rude and knows nothing. Do not ever get there Platinum Protection Plan. I have parts of my sofa where the threads are detached, on the back rest and the sponge is showing, under the sofa has a rip and the fabric has been discolored .I was told by 5 Star Service that's the thread and sponge being visible is not covered and you will have to pay out of pocket if needed repaired. By the way the sofa is just past being 1 yrs old. Honestly no where on the protect states threads and sponge not covered. But states rips an tears or punctures are. Interesting that Ashleys has such a scampish protection company. I must say I also have Bob funiture protection on some of my furniture and I never had any problems for service..
I've been to Ashley in Green Acres the trusted advisor, Cassy, was fantastic. At first, I didn't want to buy the dining set I was exploring, then she went above and beyond to very courteously convinced me to buy it with the largest and most beautiful smile. She is very talented. Thanks for your help. Did I say that I love my dining set?
The staff is wonderful
This store is just worst store I ever went and so unprofessional staff don’t even know what to do so bad people if there is less then one star I should give them
Good furniture store.
Waited 5 months for back ordered item, then delivery guys damaged merchandise then left without finishing the delivery. They said 1 item didn't fit but they didn't try all options. Horrible!!!
Cassy was sooo friendly and helpful. She assisted my mother and I for hours, from start to finish. She was even willing to stay with us after closing to look at mattresses. She was also very patient and informative. She reassured us that she will follow up on our deliveries to ensure they will go smoothly and efficiently. She even made us coffee, and let me have some chips from her personal stash. We live about an hour away, but we will definitely come back based off of her service. 5 stars, my girl.
Camella was very helpful in assisting me in what I was look for and was able to purchase the furniture.
Poor attitude
They offered me the worst customer service possible. Upon delivery, they brought the wrong headboard and told me I had to wait 7-10 days for the correct one to be installed. I was not irate and I said okay because there was nothing else that the delivery guys could do. After waiting 7 days, the new delivery team ripped my mattress because the gentleman unboxed it with a blade. I am now being told once again that I HAVE TO wait 5 days for my mattress to be ready exchanged and also there is no form of compensation they can offer me (not that I wanted any in the first place). I wish my experience was better. I feel like I completely wasted $1000+ . I feel robbed not even so much so of my money because I believe the items are still of great quality but more so of my experience as a paying customer. No one is of any help. Everyone is so passive and I’m continuously being pointed to this “no refund” contract. A contract goes in effect on the basis that my products that I’ve paid for are received in full and customer satisfaction is met. I am not at all satisfied. I would never recommend doing business with Ashley to anyone.
The sales staff was friendly and very accommodating. They showed a lot of patience. This is a store that I would recommend to anyone.
Cassie was a pleasure to work with. She was friendly, patient, and not pushy. I came in to look for a table, a bedframe, and possibly a bench or chest to fill in an empty space I had between my shelves. Cassie immediately took me to see several options. I spent over an hour there, took pictures, and took measurements. I didn't even buy anything but she didn't show any displeasure. She even gave me her number to schedule an appointment if we made any decision. So I showed my wife what I scouted, returned the next day, and ordered what we wanted. We kept switching back and forth between furniture and sizes. Cassie patiently waited. Finally, we made a decision and paid. Very next week, I changed my mind and went back to Cassie to change the order. She was sooooo patient. Meanwhile, my experience with Raymour & Flannigan across the street was the total opposite. They were pushy. I felt spoken down upon. They assessed if I was going to make a purchase that day or not and acted accordingly. So I was mostly ignored.
Alex is well knowledgeable about the products. I'm sure appreciated that he was very patience and helpful.
I was helped by Camille. She was very attentive to my needs. She provided good service !
Kat is the best Sales associate this store has great personality awesome with customers she’s 5 stars 🌟
Cassy helped my family! Literally the best customer service I’ve ever received. She was super kind, & found everything we needed. Talking to her felt like I knew her for so long! I definitely recommend going to Cassy for your home furniture needs!!!!
visiting green acres ashley furniture was such a delight. Stanley and Xavier were EXCELLENT!! They were very patient and paid very close attention in detail to what we were looking for. I didn’t expect to walk out with anything and they made sure i got a great deal and was happy with my purchase. Whenever you decide to get some new furniture please ask for STANLEY or XAVIER they will get you what you need!! THANKYOU GUYS SO MUCH !! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
Great. Accommodating and yet not pushy. Cassy was great.
Awesome, really awesome collection of furniture. Bedroom sets, living room furniture, dining table sets Friendly and very helpful staff.
Adele went above and beyond to assist me in my purchase. She helped me find a beautiful living room set. The pricing was very reasonable due the the holiday sale. I’m walking away feeling very satisfied with my purchase.
Excellent customer service.Delivery on time in the rain. I am a happy customer.
If I have to rate the experience with returning a purchase here, it will be below negative 0. At the time of purchase they are verifying your ID and credit card but they need you to return to the store to verify your documents to refund you your own money. 🤦♀️ I have been waiting for 3 days for someone to return my call after speaking to the salespeople that did the transaction. Several emails sent to the store to refund the transaction. I have always bought furniture from Raymour and Flanigan. I decided to take a chance due to something I liked. The return process is horrendous!
Ordered a couch which was delivered within the delivery window. Everything was easy and no pressure sales. Very satisfied with the whole experience.
Good price
I purchased furniture at Ashely. I was told it was available, but I received a phone call more than 12 days later, saying that it was not available and they did not know when it would be. Then, it took almost a month to receive my money back!!
Camella was very sweet and kind; excellent customer service
Its really very bad experience for us with Billy Smalls!!!! He wanted to play with us very badly and I never recommend this store only !!!!!!!
If you need the best customer service in your life as soon as you walk in ask for CASSY she is the best!!! She goes above and beyond to help and get you the best price possible her attitude is so warm and inviting, she very mannerly and patient! I definitely will be back thanks so much CASSY!! ❤️❤️😍
Camelia Taylor at the Valley Stream Ashley HomeStore helped my mother find a mattress and pillows to suit her needs. Her customer service was impeccable and she was very friendly and inviting. She informed us of all the choices available and helped us find something for my mom with her considerable expertise. I will return for my own bed and I will recommend to friends and family.
Great service super fast and professional
Worst place to shop for furnitures! My bill was $8,100 and I paid CASH!!! Bought all my furnitures in november 2020 and didn’t receive them until February 2021, they sold me a bullish!+ a$$ protection plan claiming that I can call for service and maintenance of the furniture as many times as I need for the next five years, I started the first claim and they are saying that the plans doesn’t cover so many stains all at once and that I should know to take care of my furnitures when I have a toddler. If I could rate 0.5 of a star I would. DO NOT WASTE YOUR TIME AND HARD EARNED MONEY TO SHOP HERE! It’s not worth it. *on the plus side there are a few nice staffs working there.
They were very unkind to my mother she bought a bedroom set and when it was couple days before the delivery. They call her and told her that they don't have the mattress and they don't know when they are going get it. Might I had she already pick out the mattress when buying the set then all of a sudden the don't have it. They are shady!!! Bad business!!
Ashley at Valley Stream . Great, courteous, and professional staffs. Delivery done promptly as promised. Nice delivery men.
My bf and I just got a new apartment and we're looking for a couch and dining set. As soon as we walked in, Xavier greeted us and asked what we had in mind. From size, to colors and matching the couch to a table. The whole time we weren't pressured to buy and he gave us his honest opinion, no bs. Showed us how much it would come to and let us know what was all included. We left happy, and without a worry about our purchase. Def recommend him and so grateful for his help. Gracias Xavier!!
In store experience was awesome. Having some trouble with the follow up.
Bad!
Don’t fall for the lies. The representative is a liar. I inquired about the lease to own program and spoke with a young lady who offered not to run my credit and help built it. The representative Billy asked me for my driver license and social security to enter in the system and guess what they ran my credit and my score went down 3 points a hard inquiry stays on your score for years. I will never purchase anything from Ashley a bunch of liars.
I visited the rosedale location on May 12th to purchase a new dinning room set. The customer service was excellent. I didnt feel hounded when I walked through the door compared to other furniture stores. Cassy was patient and provided great customer service. I couldnt make up my mind on what to choose. Cassy assisted me until I was 100% satisfied and happy with my selection.
Wow, Cassy was such a lovely lady! She helped me so much. Very sweet. Please go to her if you need anything!
I have had the worst experience with this furniture store very poor customer experience please people read reviews they have so many bad reviews stay away from this store once you make a purchase your stuck with it like a life sentence I purchased a sofa which I love and then purchased a bed that didn't fit I'm stuck with restocking fee and they don't want to refund me my money.....Horrible customer service!!!!!! Christina is one of the worst store managers there!!!!
So, I entered the store in need of help with financing, Jazz was right there with a warm welcome..She assisted me with completing the application that I started online. Jazz told me of all the options available to me and was certain to get me approved... she ask me what my needs of purchase were and she showed me a variety. Let me tell you; I entered the store at 1230pm a final decisions on purchases was made at 5pm!!! How amazingly patient Jazz was is incomparable to anyone I have ever met!... Jazz is amazingly courteous, knowledgeable and aggressively ahead in the business of sales. We left the store Over Satisfied!!! thanks to our wonderful Associate Jazz.... Ashley Furniture you have a Star Member on your team!!!!!.... and for anyone who has furniture needs , here is someone who knows the business and is honest and will go above and beyond to make your wish a reality, JAZZ!...... A very Satified Customer, Kim.
Staff were very friendly, informative, and patient. From the moment I walked in until the end of my purchase staff was there to help me every step of the way. Left no question unanswered. Helped me save money. There were so many nice pieces. I was indecisive but they were very nice and patient.
Couldn't get anyone to help us ..we left
Employees were friendly. Prices were reasonable.
Camella is an AMAZING salesperson. This is my third time doin business with her. She’s patient and guides me as to what’s the best purchase to make. She is awesome!!!!!
Corey was very attentive to our needs. Great teamwork also. Thank you Corey!
JUST PURCHASED A SOFA SET AND FOUND OUT AND STORE SELLING THE SAME SET HALF OF WHAT I PAID. WAY OVERPRICED
My experience at Ashley valley was very good. I furnitures that I chose I saw them online for a better price and I was going to cancel my order but my sales rep worked out with the manager for me. Camella is very patient and understanding she works with you to get whatever you want. I look forward to a good relationship with Ashley Valley stream. PS..,, would not trade them for online😉
DON’T BUY ANYTHING FROM ASHLEY FURNITURE. WORST COSTUMER SERVICE! I bought a love seat that was very expensive. After it was delivered, one of the recliner wouldn’t work. Over 6 months of them sending technicians and ordering parts, they can’t fix it. Now that I moved, 6 months later, they told me that they can no longer fix it because I moved. How is it that you can’t no longer fix something that was not working since it was delivered? It was your technician ordering the wrong parts and it’s Ashley Furniture taking forever to send the parts, but yet it’s my fault for moving? 😡🤬🤬🤬🤬🤬
Had the worst experience ever. Bought few furniture from there back in February and haven't receive half of it yet and ashley kept changing the estimated delivery date. When I tried to reach the store its so hard to speak with someone, No one seems to be found!
Found my livingroom set...so happy with great customer service.
Ashley furniture is one of the worse place to buy your furniture from. 1. The draws from the dresser is broken. It’s been over 3 months and still not fixed it any attempt to replace the dresser . 2 I bought 6 pieces set and I only got 5 pieces, when I call the store and question it they say the bed is consider 3 pieces. Which is bull because they don’t want to admit they made a mistake. This has been 3 plus months and still trying to get resolution on this matter. Also I been lied to about the finances Ashley’s offer. They workers in valley stream lies to the customer so that they can get sales.
Jazz went above and beyond to help my wife and I get the perfect furniture ! Definitely doing business with her in the very near future! Thanks Jazz !!!
Oliver And Natasha Are very helpful and Nice talking and working with them was a great Experience ! I like and enjoy their customer service it was the greatest ever !
Excellent service to satisfaction, great guy, Roy is a great person for your business.
I went to the valley stream site on 3/27/20 to look and research for a future purchase. Ms. Adele made me feel like a valued customer even after I said I was only looking. She answered all my questions even the ones I didn't know to ask without judgment. I ended up making a purchase that I am so super excited about and need! The entire Ashley team showed me professionalism and genuine engagement. Ms. Adele, many thanks 😊!
BY FAR THE MOST DIFFICULT UNTRUST WORTHY STORE IVE EVERY BOUGHT ANYTHING FROM On Mar 17 I Purchased a Large tv Stand From this store that happend to be to larger by a tad. i quickly called Khyri the rep to have him do a swap for a smaller one which was alot cheaper i thought soi questioned it and the rep said he was able to get me 25% off but thats the lowest ... .. all went smooth and everything got scheduled but i never got a updated reciept which i have bin asking for since the day of initial purchase.. i tried calling the store no asnwer so i just kept in contact with the rep letting him know i need the reciept ...... Until today i finally decided to call the customer center only to find out that the furniture had a added warranty for a additional 129.99$ that the rep failed to mention to me or ask if i was ok with purchasing it .... now im trying to get my refund and The store is telling me they cant do anything about it until the warranty company send them a email... and the warranty company is telling me they cant gve me a refund i need to call the store .. GO FIGURE NOW IM GETTING THE RUN AROUND FOR MY MONEY BACK !!!!?????? Update to 2 stars .. I got my refund but I deeply encourage corporate reevaluate they’re processes with handling refunds I deeply also recommend retraining store associates and operation managers ... and keeping a lot closer look at what store associates are doing
Great experience! The workers were very patient and very helpful when it came to making my decisions. They were very nice and explained everything step by step. Definitely recommend to everyone!
Very nice and extremely affordable with the 60 months no interest deal. The only furniture store with such a deal. Visit them today please.
Don’t shop here and waste your money they’ll bring you messed up furniture and the delivery people won’t take it back! They don’t do refunds only replace it with another one of their pos furniture pieces! They told me they would send parts for my furniture it’s been a month and nothing has been sent WHAT A JOKE! EDIT: after multiple phone calls I’m still waiting for the pins to hold the shelves, they sent me one single pin when I sent them pictures and an email stating that I needed all of them, so it’s now been 7 months since buying this furniture and not being able to properly use it! And to add to the damage the door fell off when I went to open it because the quality is so cheap!
me and my mom came in the past weekend immediately was being helped by Jazz. gave me options she even got my mom to consider a beautiful fireplace. she made sure we were satisfied keep up the goodwork also she's kind and patient
5 Attempted deliveries.....still no couch. Finally decided to cancel the order. We paid more at Raymore and Flanigan but we actually got the sales associate's direct # and are confidant things will go smoothly. At Ashley if anything goes wrong with the order you are screwed. There is 0 way to get in touch with the store directly because they never pick up. You have to call their corporate customer care and they make futile attempts to get in touch with the VS location. NOT ONE GOT IN TOUCH WITH THIS STORE. STAY AWAY!!! Must have spoken to 100 customer service reps. No one even cared when we canceled the order. They refused to compensate us for this ordeal or apologize. I recommend staying away from this location. Will never shop at Ashley furniture again
Cassy and Corey has shown true excellence..Cassy is friendly, professional and knowledgeable. She understood and she meant my needs. She made sure I was comfortable during the process. I am grateful and looking forward to enjoying my brand new bedroom set. ASHLEY HOME LOCATED IN VALLEY STREAM NY....#iwillbeback
Great service from start to finish. Alex and Jasmine helped me find the perfect mattress.
Shopping there was a breeze all went well no hassle.
Jazz is a very patient and amazing person. She was able to help us find everything we needed.
Still have not received my couch and its been over 1.5 months. Before the 4th failed delivery attempt the delivery service contacted me to inform me that the sectional I ordered is comprised of a grey sleeper and a tan chase. They asked if this is okay. NOOO!!! The operations manager at Valley Stream said her sales manager would contact me about compensation for my troubles. Still have not heard from them. Total radio silence. Their own corporate customer care team cannot get through to this store !! No one answers. Its extremely unprofessional. Never buying any Ashley Furniture products again. Please stay away from this store. If anything goes wrong with delivery there is very little recourse or accountability.
The furniture was not delivered at a scheduled time. I had to reach out to them first and ask about the delivery status. They kept extending the time and I rescheduled it but delivery even then it was not delivered. I had take day off from the work on schedule day for absolutely no reason. I called multiple times to the store and no one helped me at all. They transferred my calls and put me on hold for 30+ minutes. I still have not been able to cancel my order. I am extremely frustrated and angry. I want to cancel my order but no one has yet to assist me. If anyone id looking for furniture to buy, Ashley Furniture is the worst place to go. I would recommend not shopping here at all!
My nature is not to write these posts. I try to be fair and flexible. But my experience with Ashley’s furniture is an unmitigated disaster. The salesperson was very nice but extremely disorganized. But the real disaster came when I ordered a sleeper sofa with breakdown service. Salesperson said I only needed break down on one part, really needed on both so when they finally delivered the couch (on the 3rd attempt) they had to take couch back...could live with this if I could ever get in touch with the store- even when corporate calls and emails they don’t respond...finally went into the store again and was promised help that never materialized. Can’t imagine how they are still in business. In the midst of a global pandemic Ashley has made it clear through this ordeal that as a company they are more concerned with quick profits then quality individualized customer service. One piece of advice to Ashley’s Valley Stream location: if you don’t care about your customers that’s one thing but the least you can do is pick up the phone.
I ordered my furniture before December. I still haven’t received it! It’s not even in the warehouse yet?? I have never ordered from Ashley furniture this is my first time and it will be the last. I have never written a bad review before either for any store. I have always ordered my furniture from Raymour and Flanagan. I’m sorry I took a chance on Ashley!
Absolutely amazing!! If you need anything you MUST see NATASHA! She is the sweetest and most down to earth sales rep! Gave me so many options to accommodate my pockets!! She super informative and so willing to answer any questions! If I ever need anything in the future I will definitely be returning!
Great experience, Justin was so helpful. The best, helped us make our decisions easy. Sweetest person too. ❤️🤍
This is the worst experience ever, I recommended my daughter go there since I went and got my mothers dresser with little to no issues, spent more than an hour in there and I was using cash, they are either just too busy or just plain slow. This was not the case for my daughter who spent $14000, they ordered the wrong side rails for her bed, did not have full couch in stock as first told and it took almost a month to receive. The delivery truck when delivering the couch, side rails and armoire supposedly broke down when they gave a time frame of 6:30am-10:30am woke up super early for an appointment that didn’t happen until after 12pm. Little to no communication had to keep calling in the end to find that “truck broke down”?????? What I can tell you is they spent 8 hrs ordering and setting up financing in the first place NOTHING SHOULD TAKE THIS LONG!!! Salesman was fairly new and did not know much that’s why parts not available and wrong sizes ordered. I would say Ashley has beautiful furniture but when it’s surrounded by bad business then you have a bad overall experience, I would say Valley Stream Ashley furniture is not where you want to go; try any other location and see what the overall experience is because this one is just a big MISS!
The service I received at this store was absolutely amazing. If you ever go here, ask for Corey Johnson. I was not looking forward to furniture shopping but Corey made it so easy. All I had to do was show him a picture or give him a description of what I wanted and he literally helped me find everything I was looking for. He showed me ways I could save money. I didn’t feel rushed, or ignored. I’m telling you, he is wonderful. I furnished my entire apartment with him. Love this place
When I walked in the store it had such a relaxing vibe and I felt comfortable purchasing from here
We purchased furniture at this store in November 2020, and was told we were told that everything would be delivered by 1st week of January we would have everything, it was supposed to be two delivery dates, which I was fine with, that didn't happen it kept getting delayed and there is no communication from the company or the salesperson about the delay, it is now January 30, and they and I have to call to find out whats going on, at this point they are saying Mid February, whenever we call no one has any good answers for us or solution, even spoke to a manager who promised to keep us in the loop , I never heard back from her or anyone in the store, and would I would not know the status of my stuff if I didn't call myself very unprofessional i am never doing any business with this company again, they shouldn't sell stuff they can't deliver, in a timely manner.
Royan is so unbelievably patient, knowledgable and efficient. Highly recommend!!!
Cassy Was a great help we love her, we love her appearance, we love professionalism she helped us a lot she showed us a Lot of options. I would definitely recommend Ashley’s based on the customer service that we got from Cassy, she was such a help.
Sales Representative Cassy was awesome!
Shopping at Ashley furniture was a wonderful and pleasant experience!! Cassy helped me and she was wonderful to work with! She was patient, helpful, and knowledgeable! And I got beautiful pieces! I would definitely recommend shopping at Ashley furniture and looking forwarding to purchasing more in the future!!!
If you’re thinking about setting up your home Ashely is the best place to go. I had the most wonderful experience while shopping at the store in Valley stream. Our representative Alex was very patient and courteous. Also Oliver was very friendly and welcoming. They provided the best experience I’ve had while shopping. Thank you guys so much☺️
My mother & I have shopped at this location a few times. From bed room sets, to living room set and everything in between. Jazmine is very friendly, helpful and professional. I've never had an issue with a delivery or an order. The staff makes shopping for your home very easy
They were so helpful! And the prices were great! Always ask for Corey and Cassy, believe meee
Great customer service and product selection. Best price!
Friendly helpful staff not pushy
I went into the Valley Stream location on 11/10/20 to purchase a bed for my daughter. I was greeted by Oliver. He made the experience smooth and easy. He's straight forward and to the point. He made sure that I took advantage of any promotions that were available. In the end both my daughter and I loved her new bed. I will most definitely be returning.
The overall experience was excellent. Oliver was very helpful and patient with helping me find what I wanted. He also was very helpful explaining my payment options and promotions. I will be going back to make future purchases.
Fabulous!
Don't like this store and will never purchase anything from them again. Bought a bedroom set and livingroom set from them and been having issues every since the delivery. Not to mention my dressers are cracking up
I had a wonderful experience at Ashley Furniture the Sale Representative Jazz. Was very Professional and friendly and treated a military Veteran with a wonderful discount will be coming back in the future..
Corey helped us when we came in to check out the mattresses and managed to take care of us with a sale that didn’t start till Wednesday but we wouldn’t be able to get back in time for. He was/is friendly, helpful, not pushy and genuine, definitely would come back in the future!
Sal is amazing really takes time to understand what you’re looking for and super helpful and honest.
Beyond happy with my new sectional. James our salesperson was super nice and ensured me he would check everyday if an earlier delivery date showed up and he did just that!! Thank you!
Buyer Beware! Entire experience is a headache. Spent over 15K on furniture and had issues with every step of it. From purchase price being inflated, to issues with delivery and issues when claiming the insurance. Save yourself the headache and the money and go somewhere else.
Everyone was welcoming I dealt with Adele and would recommend her to work with. She even kept in touch with me about my order on her days off. Thanks again Adele
Very professional and courteous staff, great selection one stop shop for the home.
Oliver was amazing!!!!!!!! #TheGoat!!! I went into the store around 8pm with no intentions to buy, just shop around; and I was so impressed, not only with the service but also his ability to work with my budget and living space! I am extremely happy as this was my first time shopping here. The quality of the furniture is amazing as was the experience.
Adele and Jovonne were very helpful. They took their time to work with us and give us the best deals possible. I would recommend shopping here!
Very nice layout of the store and exceptional service. We were greeted by Shaam who was incredibly helpful in helping us choose our sofas. Looking forward to coming back in the future for more furniture pieces!
Shaam was super helpful and knowledgeable about all the questions we had and services provided by Ashley HomeStore. He helped us narrow down to a beautiful chaise and chair by asking us what we were looking for/size of our space/etc. We will definitely be coming back for his help to furnish the rest of our place. His service was exceptional!
Dinette Table and Chairs was picked out by my wife and I and it’s a good color match for the rest of the room.It’s built well and is not too expensive.Check out the Valley Stream store where you’ll find a very large selection of all types of furniture at reasonable prices.
We purchased two items and we are very thankful for Shawn.All went well very grateful sales man and took very good care of us and make sure that everything was Taking care of well thank you Raymour and Flanigan in Green acres Mall
Outstanding store display and customer service. Adele was very knowledgeable and accommodating with our purchase.
Love this place.
Oliver and Jaz was amazing from the start to the end. They were very helpful and patient with us as first time home owners and deciding on what furnitures to get. They gave us a great deal! If you visit them look for them both!
The sale associates went above and beyond with their service. They not only have me the furniture of my dreams but when there was an issue with the delivery team getting one of the reclining sets down the stairs, they came to do so. Very appreciative of the whole experience.
I would recommend Ashley to a friend 100 percent my experience was excellent i will Forever shop at Ashley
I had an extraordinary time at this location with Jasmine And Theresa. Patient professional and detailed I highly recommend going here and suggesting these to phenomenal women assistance. Very personable
Royan Singh, by far, the best all around. He's very knowledgeable with the product and very patient. We've recently moved in to an apartment and had just finished painting so the next step? Furniture. I had mentioned to him my experience at Bob's Furniture wasn't even close to good and he had mentioned it would be a completely different experience which it definitely was! I'm an auto salesmen myself so his customer service is the type of service that is phenomenal, no matter where he goes, you will follow. Thank you again Roy for your patience and expertise. I highly recommend anyone who goes here to ask for Roy Singh. You won't be disappointed. He made everything easy and fast.
As soon as i walked in I received a greeting from Jazz who helped me purchase a bed frame box spring & rug
I bought a dining room table about six months ago, when l bought it, l was told its was made from wood, l later realized its fake wood material and it is peeling, took picture and reported it to the store, they are saying that they are not responsible i should buy extra warranty which is a scam, because l had warranty on stuff before and they not pleasant to deal, l should have gone somewhere that sell better quality furniture.
Would have been a great experience except the dresser I order came to me severely damaged and had to be taken back. It wasn't inspected before it got to me and now I don't know when I'm going to get a replacement. Just very frustrated I waited long enough for it to arrive and now I have to wait who knows how long for my replacement 😡 will go somewhere else next time.
Great experience with my salesperson Roy from Valley Stream Store. We ran him around the store twice and online till we finally decided on our purchase. Delivery was on time and everything came in good condition. I would gladly recommend them to anyone.
Great selections and competitive prices. Dan Jr was a great salemen. very helpful, knowledgeable and patient. My delivery is scheduled to come in a few days hopefully all goes well with that.
My experience at Ashley’s furniture was amazing!! My mother referred me to the sales person who assisted her from a previous visit. Jazmine was patient and provided me with information about sectionals that matched my expectations. I left the store feeling satisfied and I have informed my friends and colleagues about the promotions and deals that the store offers. I will definitely purchase more furniture from this store in the future.
I was greeted by Adele, she was kind and showed me around the store. I would recommend Adele she made me feel comfortable and confident in the furniture I purchased. Im satisfied and happy with my choice.
Had a wonderful experience at Ashley's tonight. Gabe and Steph were personable, informative, friendly, and helpful. Will be back for sure
My experience here was excellent. The sales associate made me feel like a star. Very patient. Very knowledgeable of the products and I got a great deal. Camellia is the person to work with. Thank you for your great customer service.
My husband and Our family had the pleasure to visit This Ashley Furniture Store Sunday November 1, 2020. We needed a mattress and was pleasantly greeted by a sales associate right away her name was Kamrie Carson . To see someone smile behind a mask and to hear such a pleasant warm voice meant everything to us . What meant even more to us is We had my 12 year old daughter with me that has autism and my daughter took Kamrie’s hand and she lead us to the mattress area. Kamrie had her job cut out for her to try and sales us a mattress and soothe my daughter who didn’t have much patience . However Kamrie remained patient and professional as she assisted us and kept my daughter happy and calm. We had no idea we were going to have to also meet with a mattress specialist which made us nervous due to our daughter’s lack of patience . However , Kamrie was right by her side talking to her and it made her so happy and calm . I must say we would have walked out without a mattress if Kamrie was not our sales associate . However we walked out so happy and satisfied with with an awesome comfortable mattress and mattress pad of our choice. Thank you so much Kamrie for your platinum service , my family and I will certainly be back in the future for more of our home furnishings needs because of you. The Kee Family
I received phenomenal customer service from Ms Adele at Ashley furniture store of Valley Stream. My family and i started at Raymour & Flanigan around the corner and had the worst experience. Not one store employee approached us to assist us in anyway. We in turn left the store and when i tell you go with your intuition you do it. We then spotted Ashley Home store and had a wonderful shopping experience. Immediately upon stepping into the store we were greated warmly. The feng shui of the decor was amazing, with the visual furniture layout strategically placed which was very inviting. Adele approached us right away and asked us how she could help us 🙌.. What i thought was a thing of the past still existed! Shopping experience restored and saved by Adele! We advised of the style of Sofa we were interested in and she knew exactly what we needed.. My family and i were given complementary beverages as Adele worked her magic preparing our order. She was very knowledgeable of the products and order process. We received exemplary service with her conservative demeanor. This type of customer service is what makes it worth getting out of bed and fighting through traffic to shop in store. We purchased the a wonderful sectional and we can't wait to receive it🙋🏾♀️💃🏾 Thank you so much Adele of Ashley Valley Stream From Bernette, Bernard, Kiddies, & Grandma
Camela and Jazz gave me a great experience at Ashley today. Great price for great quality..and we had fun . They were really great. They were really great.
I am writing to inform anyone who is considering doing business with Ashley Furniture to STOP WHILE YOU CAN! Never in my life have I dealt with the most incompetent, disgusting corporate business. I purchased a couch over $2,000 3 months ago. The couch arrived damaged. I opened a case and that case was canceled without my knowledge. I opened a new case and I am still sitting here with no help and I damaged couch. I was sent replacement parts in giant boxes that are sitting in my apartment. I was scheduled a repair service and nobody showed up! I called to find out I was not properly scheduled so I took off from work for not reason! I now have been trying to reach someone for a week ! This is the most frustrating experience and I hope this review will stop anyone in advanced from purchasing from this AWFUL company!!! If I could give no stars I would
Kamrie Carson and Adele was a dream! They treated me and my mom beautifully and the process was smooth and QUICK!!! Delivery date given was a great turnaround time as well! I left there happy and smiling!! Can’t wait to receive my new sectional!
Valley Stream staff was fantastic. Great job Ashley and Valley Stream!
The sales team here is very very nice. They’re helpful and patient and helped me get what I needed. But the delivery team? YOU CAN KEEP THEM! They are the rudest most unprofessional people I’ve ever encountered, not once but twice. First my mattress arrived and it was written clear as day to come to the building service entrance on the delivery order but this guy decided he couldn’t be bothered and aggressively rung the bell in the lobby despite my saying you need to use the service entrance. He then replied “I’m already here and I see boxes in the lobby just let me in”. When I explained that building policy was he had to use the service entrance he huffed and puffed and angrily brought up my mattress and flung it on my bed frame. Appalling. Then a couple weeks later another team came to deliver my couch, and left me in tears. They were in a rush, dismissive and plain rude. When I asked them to please try to bring the couch in another way they threw their hands up and told me “we have too many other deliveries I don’t have time for this” AND LEFT THE COUCH IN MY HALLWAY. I then had to call friends and a completely separate company and pay $250 to get it in my house. After paying the addition Ashley fees to get it in my house for an extra $75. The customer service rep told me it was my fault as I shouldn’t have let them leave. As if I was supposed to tackle them to the floor? They outright told me they were too busy to help and left. Laughable really. The entire ordeal has soured me on using Ashley in the future because their delivery professionals are such a colossal let down. The furniture is nice though.
The customer service is very excellent. They made sure I was a satisfied customer even though I asked them alot of questions. They were patient and kind. When coming into Ashley ask for Kamrie and Adele! They are the best!! 😁
My experience at Ashley furniture was surprisingly a good one. Upon arrival we met James, one of the salesperson. He was very professional, courteous, and knowledgeable. James was very helpful and was able to help us make our final choices because he understood what it was we were looking for. Went in looking for a table and sofa and also ended up with a tv fireplace entertainment stand too. We were very pleased and satisfied with the service and our product!! Love my new furniture!!!!
Experience was absolutely great! Thanks to Tiffani who was nothing short of amazing and helpful, we were able to find out all the information we needed to get out new furniture!
We received exceptional customer service from James from the moment my daughter and I walked into the Ashley Homestore in Valley Stream. I dreaded shopping for furniture, but James was genuinely patient, calm, and courteous. He made me feel less anxious and more relaxed about the whole shopping experience. James patiently answered all the many questions my daughter and I had. He is very knowledgeable about the furniture options and the few times he didn't readily have the answer he persued the information for me. Even after I left the store that day, James was diligent to follow up with me to provide additional assistance. His professionalism and customer service skills are outstanding. Without hesitation, I would recommend James to friends and family.
Anyone who is furniture shopping..DO NOT BUY ANYTHIMG FROM ASHLEY FURNITURE. I PURCHASED FURNITIRE FROM THEM. PART OF THE WOOD ON THE DINING ROOM TABLE SPLIT AND ALSO ON ONE CHAIR. I SPENT MONTHS TRYING TO HAVE IT REPAIRD. FINALLY MONTHS LATER I RECIEVED A CREDIT FOR THE TABLE. BUT GET THIS I HAVE TO PAY FOR DELIVERY . WHICH I REFUSE TO DO. THEY ALSO DONT HAVE INFORMATION ABOUT THE CHAIR THAT IS DAMAGED. IN MY OPINION THEY ARE TERRIBLE. I WILL NEVER AGAIN PURCHASE ANYTHING FROM THEM!!!!!!!
I am so sorry that i chose ashley furniture. We bought in-store, a leather love seat and sofa set. Got a reasonable delivery date. When the day came, they brought 2 different color sofas. We refused one and kept one. We were told the right couch wouldnt be here until November. 2 days later, we got a call that magically the couch was in stock and would be here soon. Delivery day again, and its the same couch. The wrong color! I let ashley furniture know what happened and no call back. They have had enough time to get my furniture here. They had 2 chances and got it wrong both times. I was lucky enough to find a group on facebook called ASHLEY FURNITURE COMPLAINTS/ISSUES ADVOCACY AND RESOURCES. Come to find out that THOUSANDS OF PEOPLE have become victims of Ashley furniture. They send wrong items multiple times to customers, no customer service, no refunds, and no warranty coverage when you spend so much money on it, and receive B-goods. This is all done knowingly & on purpose to string you on to accept whatever they want to give. And They markup their prices 700% percent. I am appalled by them and their ‘service’. I will work to let everyone know about their product and stay away!
This store gets 5 stars in extremely poor service and customer service! On date 09/08/20 my pregnant wife had purchased a mattress with a foundation spring box and Also a couch. Ashley home store told us that we would receive our mattress together with the foundation spring box by the date 09/15/20 because they did have those items in stock!. So we received the mattress but with no spring box! Meaning that we cant even use the mattress because it would get ruined without the foundation spring box and that's not what we want or agreed too with Ashley home store. Todays date is 09/23/20 ladys and gentlemen My pregnant wife and I have been sleeping on a Air mattress since the date 09/01/20. We are extremely upset that under the circumstances sleeping on a air mattress we didnt go for a more reliable company like Sleepys, PC Richard's, or even IKEA or wayfair. We havent recieved our foundation box spring and when we called Ashley home store a representative by the name of Tania was extremely rude to us and talking and yelling over the phone when we were just trying to get in contact with a supervisor. We haven't received our foundation spring box and they havent giving us a official date of when or where it is. I recommend everyone who's in need of a mattress and foundation box spring asap Not! I repeat Do Not Buy From Ashley home stores. For there poor unreliable service and misleading agreements. I feel horrible that my pregnant wife has to sleep on air mattress under these circumstances.
Jaz was a great representative, she helped me choose what would be best for me as far as mattresses and bed. i feel very confident in my purchase, will def be back! 10/10 would recommend.
Have to retract my 5 stars. Yes the Sales associate Jazz was amazing. However, customer service is horrible!!! My order was supposed to arrive two weeks ago, but after calling for two weeks with no luck, I just spoke to a corporate worker who DO NOT have no direct contact with the store, I find out that I won't get furniture until October. Don't waste your time!!! Go some where else.
Very bad customer service. never buy from Ashley they are garbage company.
JAZZMINE is the person to see when U go to this location!!!!! Her Hospitality is Phenominal!!!
Jazmine was very helpful! She helped my mother, my aunt, and myself around the store to pick out a new dresser for me and a bedframe for my mother. I recommend you find her and flag her down. She does a great job finding exactly what you need and great conversation the whole time. Best service!
THEY NEVER PICK UP THE PHONE! Very rude considering they tell you it's so easy to just cancel an order if need be, or anything you may need. I've been trying to cancel an order for over a week and in hopes of avoiding a trip out there I'm calling first. You would think during COVID they'd encourage this type of call. Very irresponsible of this store manager to not always have someone responsible for phones.
Very unhappy with a recent experience w the Valley Stream Ashley store. I purchased a couch right before July 4th with an expected delivery date of 3 weeks. The week of my anticipated delivery I received a call from corporate that my couch was in back order and would not arrive for an add'l 3 weeks. When I called to check on my order in the beginning of August I was informed that it was now expected to arrive in September. No one called me to inform me of this. I wanted to cancel and was told that my rep from the store would give me a call. 2 weeks passed and still no call. I called the store again and was told now my order was delayed until October! Again if I would not have called the store myself no one would have reached out. Notably upset they offered to waive my delivery fee. I declined and just said to cancel my order so I can go to another store and purchase my couch. The manager just said ok and cancelled. No apologies and nothing else offered for the lack of customer service and close to 2 months of waiting. They have lost a client due to lack of service and customer care.
The saleswomen Jazz was awesome! She made my shopping experience really easy, and I had to shop to furnish my entire home! Jazz is knowledgeable and I will definitely refer my friends in family to her.
Jazz was awesome thank you and go see her
Jasmine was great very patient very informative attentive to my needs and just overall made the experience great despite my mother’s inpatient demeanor and demanding attention rushing.
The staff are only friendly when recieving good sale after that your on your own. I waited 1month for a item which was sent back twice. Ashley dnt care they are rude that's jazmine shields and her boss I dnt recommend this store.
Jazmine was so helpful and respectful to my daughter and I. She is a great sales woman she has great taste and style.Jasmine picked out pieces that could be in better homes and garden.
Their delivery service is the worst, driver had an attitude, and for me to get a refund they told me that i have to go to the store to get my refund what a stupidity on top of that i can't get the delivery fee refunded. Bottom line i don't recommend this store.
From the moment I’ve walked through the door the customer service was amazing. The person we’ve got greeted by was Xavier. Fundamental person, high spirit and wonder customer sales rep. He help us get a new couch and dinner table set. Would really recommend him if you ever go into the store.
Natasha and Ray really elevated our shopping experience. She sat us down and helped us find exactly what we are looking for and what would be the best for our living space. They really went above and beyond for what we really needed. We recommend asking for either Natasha and Ray as they really wanted the best for us. Thank you so much, we really felt like we invested in furniture that will last a while and we are enjoying our new sofa and our beautiful TV stand. Thank you to the wonderful employees at this location.
I had the most amazing experience with Adele helping me @ Ashley’s furniture , she was awesome, helpful n overall very sophisticated and knowledgeable
Hi all; The next time you have the desire to shop at Ashley furniture store at Valley stream, NY I highly require any of you to have THOMAS GOMEZ as your trusted advisor. Thomas was extremely professional, calm, helpful, and most importantly not pushy. Glad he was the one God sent to greet us at the door.
Shaun C. gets five stars. He delivered great customer service. He was pleasant, professional and very knowledgeable. If you are ever in Ashley Homestore, in Valley Stream,NY, be sure to ask for Shaun.
Camella and Erica gave an amazing experience. They were very helpful and informative. They helped me feel very comfortable and took their time with allowing me to make my decision. I would definitely return for future purchases.
Shaun C. Was Very Helpful Today , Found Everything I Needed And At A Low Price As Well. I Will Always Come Back Feel Welcomed And Happy With The Service And Product .
Very good service!
I had a really good time at this Ashley Furniture Store Location...I went in to inquire about the Dreamur Mirror and Dresser...My sales person Ms. Erica Nelson was so amazing...She helped me in ordering the Dreamur Mirror, Dresser and Chest. She also helped me to pick out the perfect couch for my mother...We chose the Almanza Wheat sofa...it is very big and comfortable. It sits high up and your not sinking into the couch at all. I highly recommend that if you are looking to purchase any Ashley furniture that you go to the one in Green Acres Mall and ask for Ms. Erica Nelson...She was very friendly, funny and knowledgeable. You will definitely leave the store knowing that you made a great choice!
I worked with Royan. If you want someone to answer all your questions and worries, inundate them with none stop questions he’s your go to guy. He was available via text and answered any questions and concerns I had with pricing, dimensions delivery, protection etc, the decision was very big for me as there’s so much market competition and so much to choose from. Royan took it upon himself to explain everything to the last detail for me on 4 occasions as I couldn’t decide right away. He never gave up on my indecision’s and was dedicated to the whole sale process right through to the end. He’s dedicated, hardworking and if he doesn’t know something he will make sure he gets the answer. I told him to keep up the good work.
I had an amazing experience with FRITZ at this location. He took his time and showed me many options of sofas and bedroom sets from my explanation of what I was looking for. He was honest and straight forward. He answered all of my questions and even gave me his cell # if I had additional questions. He even moved furniture around in the store to give me the vision of how it would look in my house. He has a great eye for interior design and suggested what rugs would look good with the sofa, ideas that I wouldn’t have thought of on my own. I will definitely be shopping at Ashley in the future and making sure Fritz is working that day! Thank you Fritz!! 😁
(Translated by Google) Good place good offers good quality (Original) Buen lugar buenas ofertas buena calidad
Great spot
Nice products. You can find a good deal or two, but it's usually on the higher side
Great great mall.
Good store and good customer service.
Just interested in money, they dont tell you the truth. Needed to cancel my order and they didn’t give me my whole refund. The force me to stay with an item I not even need or want. But they never told me anything. I NEVER will buy from there. I will go and shop Raymond and Flamingan. Better quality, price , faster and customer service. They lost a customer for $140 dollars.
If I could give 0 stars I would. I bought a bed from them in June 2019 and have been calling their customer care center since July 2019. My calls are in regards to the bed breaking. Every two weeks I am told that they are shipping the item. Today I called and they cannot get a manger to the phone. Days lost from work because of parts that were to be delivered to me. At this point I need my money back. I cannot and will not be inconvenienced any more. This is poor service and I will be sure to ensure that no one in my circle purchases from them. This is the worst service I have Ever received.
When to just look around to see what they have and how competitive are their prices. I was greeted by this wonderful sales person CAMELLA.. she showed me a living room set floor model that was 50% off its original and gave me the purchasing options, she was involved with my purchase until I actually took it into my delivery van.... great customer service from her.
We are in the market for buying living room furniture. The department store has a wide variety of furniture. We looked at the 3piece sectionals but my wife was focused on the sectionals with lazy boy features. I was fascinated with the USB charger and outlets. This furniture store caters to financing. From the store's agent point of view, it's in the best interest of the client and options for choosing the optimal method of payment. However, from our point of view it's what we want and if we can afford it. The agent was very understanding and courteous but in explaining our options he wrote the breakdown of long-term payment but kept his notes while he gave us a moment to review and consider our options. Otherwise, great furnitures. This furniture store is located in the Green Acres Mall. Parking is free but accessing the HomeGoods furniture store may be a little difficult depending on how mall is accessed.
Very great store, excellent customer service, really good sales, everything is well organized.
They will do everything they can to sell you but after sell they don't know and will ignore you .. supposed to receive after three day of the order but it's been 12 days so far no delivery date
Style not like ! Also very expressive !
(Translated by Google) I understood camel very pleasantly had enough patience with me I am so happy that she was my assistant (Original) Me entendió camella muy grata tuvo suficiente paciencia con migo estoy tan feliz de que ella haya sido mi asistente
Doesnt pick up phone...doesnt help solve issues after you've made your purchase.
We relocated from across the country and had to sell all our furniture. We are here for the next few years so we only wanted to get affordable furniture that will get us by for now. I highly recommend Xavier he has remarkable customer service skills and is not pushy at all. I can’t wait to get my couch. He made the buying process a breeze definitely request to work with him if you are interested in furniture from Ashley.
Ayaz was amazing, great customer service and he helped me so much . He’s the best to go to. Best experience I had. Thank you so much Ayaz
Great customer service, especially Adele; husband and I we highly recommended her! A lot of nice stuff over there! Found this store online and were totally satisfied.
Had a great experience with this Branch. We were properly assisted by Mr. Ayaz. Keep up the good work. Godbless.
We had a great experience dealing with a knowledgable sales rep named Fritz. He was able to help us pick the best furniture for our needs. I highly recommend the valley stream store and seek out Fritz for help.
Fritz and Jasmine were amazing... i was welcomed at the door with a polite greeting and immediately helped and directed to the area that i was interested in And I’m looking forward to coming back and purchasing the bed i was recommended for my new apartment . post wedding 😍
Md Talukder was excellant salesman and extremely helpful in helping me find a couch that would fit in my new apartment .he was very easy going and calming experiance .
Purchased several items from Ashley's at this location. I ordered a leather couch and had mentioned the price was cheaper online could they use that price. Online and instore should be clear about how and why they are two different companies when it looks like it all one company. The individual selling it was trying to convince me the price was similar once they added up everything. Let me just say there was a huge difference! I purchased it and I would not recommend it. It's amazing how quick they are to justify the difference between why the price is different from instore and online. Well the store did not give the online discount. I should have waited, my mistake. You can feel the wood through the couch and metal in the leg rest my children have bumped there head causing bruises by just laying down. This is definitely not kid friendly couch as the sale associate stated. I would like to add that I purchased bunk beds online and at the time when I purchased it there was not a discount. A few days went by and a discount was advertised online. I contacted Ashley's online and they said they would apply the discount to my order even after it was already charged. I had some issues that came up with the bunk bed but they were quick to send replacements because it was received damaged. Unfortunately, my in store experience was not a great one.
I bought furniture from this location about 11k, I was very happy with the sales manager Talukder, he helped me to select all my furniture, he is very professional but I am very disappointed by delivery team, they don’t bring equipment to fix my bunk bed. Then they took it back. Door is 34” they didn’t even try to bring the sofa in. I came to the store to cancel Because of Mr. Talukder’s politeness, I just made some changes. I wouldn’t order from here again. They need to improve the delivery systems
(Translated by Google) This shop steals does not meet the guarantees (Original) Este tienda roba no cumplen con las garantías
Jasmine was very helpful and patient. I came in with one choice and she help me pick something different ! Thank you so much !!
I was assisted by Camille, she was very professional, and she helped give me the lowest price that's within my budget
I came in looking for a bed set and Valerie helped me find the perfect one for me. She is so sweet and was nice to me and my boyfriend. We also ended up buying some extra things that wasn’t on the list for the day. Her hospitality is impeccable, I suggest everybody to find Valerie when shopping at Ashley’s for a great experience.
Found our dream couch thanks to Ayaz EXTREMELY helpful and pleasant employee! We’ll be back at the store to have Ayaz help us some more !!
My wife and I had the pleasure of having Valerie as our sales person, very knowledgeable about everything we asked her about, we ending up buying an adjustable base and a new mattress. We couldn’t be happier with our purchase, I would recommend Valerie to anyone if they want great prices and excellent customer service.
The customer service at this Ashley Furniture store is exceptional! An associate named Valerie was extremely patient when helping me choose different accent chairs for my bedroom. While I was having a difficult time making a selection, Valerie used her expertise to help me make the best decision. We finished off the room with a rug that was so appropriate for my living space. Thanks to the help offered at this store, the process was facilitated by the kind associates. I highly recommend coming to this location for any choice of furniture and room decor.
Excellent sales staff - Valerie is professional and knowledgeable! I enjoyed my shopping experience and will definitely be back.
I had a phenomenal experience with Valerie as she guided me through the store until I chose the perfect dining set. She offered her expertise and opinion which ultimately led to no buyers remorse. I’m absolutely in love with my Porter Dining Room Set.
Ayaz was Amazing! Funny with a great tie.
If you visit Ashley furniture store please have ayaz be your customer service representative he was such a excellent worker he tended to our every needed and helped us find the exact furniture we needed if I had to rate him from 0-10 id give him a 100
Valerie and Adele were great! They made a deal for me that I couldn’t refuse. Genuine leather product backed with 5 year warranty!!
JAZMINE was incredible... The store in of itself is gorgeous... but the service heightened the experience significantly. I found all that I needed & more! I was quickly offered payment options that worked for me & in my opinion were a bit surreal! I was met with kindness & and open mind which allowed for me to paint my vision in my new home!!! If I could give this store more stars... I would!!!
Horrible corporate customer service. Save yourself the misery. Go to Bob’s.
Worst company of all time. After multiple delivery mishaps, I attempted to reason with customer service to find an acceptable solution, but unfortunately they claimed to have no supervisors available every single one of the 43 times I called during a 3 week span. Not only will I never purchase anything from here again, but I urge everyone else considering making a furniture purchase to go anywhere else that possibly sells furniture.
Don’t shop here, worst quality/customer service/company of all time. I made my purchase a month ago and have had nothing but hardships and headaches trying to get this company to right their wrongs. They don’t care about you. They just want your money.
Ayaz is the best. He really took the time and listened to everything I wanted. He was patient and walked around the store with me. Ayaz helped me get the perfect living room decor. Thanks!
Ayaz and Valerie were super amazing. They helped us a lot, making the experience of shopping for our new home amazing. Their service was superb and both attended to us very well and made us very comfortable with the shopping experience. I definitely recommend coming here and asking for Ayaz and Valerie. They both go out of their way to make sure the customer is satisfied.
I worked with a young lady her name was Valerie. She was very kind and patient. One thing I dont like is someone overcrowding me while I shop, she gave me my space and when I got her she was EXCELLENT. Also very friendly with the other people I had with me. Valerie thanks again for all of your help today, I am def going to recommend a friend!!
My salesperson Valerie and finance rep Theresa were amazing and so patient. Valerie really helped me on deciding what was great for my family.
Our experience was wonderful. Our rep Ayaz was well informed and very helpful. Went above and beyond to meet our needs.
I worked with ayaz and my service in the store was a 10 he helped us to look at cheaper furniture because I was on a budget he helped a lot and I got what I came for fast and easy
Ayaz was very helpful & very straight forward!! Got everything we came in for. TY!
Amazing service from Ayaz and Mike.
Jasmine helped me purchase my bedroom set! She was absolutely amazing - she listened to all of my needs and provided me with the best suggestions. I will definitely be back to her. Thank you !
Ajaz, the consultant was really helpful and he provided excellent service.
Very nice furniture store, I have a awesome leather recliner that is so cozy and comfortable, top notch, for movies or just chilling or gaming you can't beat.it also a rocker .we also have a nice designer couch.the customer service over there was nice and friendly
I had an amazing sales experience with Xavier B. (Zay). He took my extensive list of requirements and found the perfect sofa. He kept the atmosphere entertaining yet also professional. Overall amazing shopping experience.
Ayaz was a great Sales Associate. He was well informed about the product I needed (after showing him an online photo). He made my transaction super smooth.
Ayaz is an amazing sales associate out of Ashley Furniture. He helped me picked out an amazing bed set and also told me about the 5 year warranty. And let me tell you that was the best advice he told me because I had a chip in my bed set and with the five year warranty it was taking care of right away. So come see Ayaz at Ashley Furniture.
Wonderful service from Ayaz today, explanation of purchase was broken down to it's full understanding in order for us to make our purchased easy. No pressure at any time ,very patient and humble at all time.Overall! excellent service. Thank you.
Must say thank you to Valerie for helping us She was determined to make sure we got what we wanted!!!
Ayaz was an amazing sales person ! He had a very positive and uplifting attitude. I felt that I was not going to be able to walk out with the dinning table that I wanted but he made sure to give his best in order to make me happy ! I’m very happy with my experience ! If you ship here make sure to look for Ayaz , you won’t regret it !
Ayaz was so helpful before we came into the store he contacted us and ask us what we was looking for. He setup a time that he know he would be available when we got to the store he showed us different options that match our budget and work out a great price. Ayaz you rock!!
Service was impeccable from the moment we walked in. Ayaz was very informative, patient and knowledgeable. I would highly recommend Ashley Furniture store to anyone.
I visited the Ashley home center at Greenacres Valley stream mall and received great service from store sales representative Ayaz.
Good furniture and friendly staff
Worked with Valerie and she made things very much easy to complete my order both costly and timely. Would recommend this location for ordering.
After making a second visit to the Valley Stream store my husband and I purchased a living room set with tables and a mattress support. This was due to the help of our sales person Valerie. She was very helpful and accommodating to our concerns. We thank her for working with us as a professional from start to finish of the purchasing process.
Valerie was great. 5 star experience. Thanks.
So grateful for Angelo having us go to Valley Stream to get our furniture. Ayaz and everyone there were so helpful and friendly and made the whole experience great. Would definitely shop here again and recommend them!
1st time buyer with Ashley love the service here. I worked with Ayaz and Lindsay to pick out furniture for multiple rooms. They were patient and knowledgeable with us. Looking forward to shopping here again soon!
Great experience here! We worked with ayaz and Lindsay, both were very patient and easy to converse with about our needs and wants.
I have waited over 1 week for them to schedule my delivery but i cannot get through. there is no direct store number but rather routed through a central system which shuts down earlier than the store closes.
My wife and I recently bought our first house and now had the overwhelming challenge of finding furniture! When we walked into the Ashley’s furniture store at Green Acres we were welcomed by Valerie! Her energy was warm and professional and she listened to our needs and delivered! She has so much patience and made us feel at ease. The store was closing and we still weren’t done but she never rushed us she took her time and gave us A+ service. We walked away with a living room set, dining room set, & bedroom set with the mattress! The entire team here including her manager Jeanette and Ladora are great! If you’re looking for furniture AND I great service visit the Ashley’s at Green Acres and ask for Valerie! You will not be disappointed!
Today I was treated like a Queen. Carmella a sales representative at Ashley's Home Furniture Store in Valley Stream was very thorough and knowledgeable . She used her decorating savvy to help me furnish and decorate my entire home. Thank you Ashley's. Job well done Camella.
Ayaz is the best! Great customer service! Very patient professional and considerate! Gave me the best deal ever!!
Ayaz was able to work on closing the best deal ever on living room sectional furniture for me and my mum. We left the store very satisfied and with big smiles. Will definitely patronize for future purchases. Very welcoming, friendly, and assistive in finding what we want.
Ayaz was my rep along with Camila and Ashley they were the best I reccomend Ashley furniture store in valley stream anytime team work there is the best thanks again guys you made my day you deserve a raise you make customers feel so special
excellent furnitura, i like it. i bought my living room there.
I will always buy my furniture from this place now!! Thanks to Ayaz we had such a great experience. He spent over an hour letting us try out every single couch and doing the math for every single one so we stayed within our budget. He had a lot of patience and was more than helpful. Anyone who comes here must see Ayaz! He is honest and will help you a lot! Also special thanks to Corey who coordinated with Ayaz to help us stay within our strict budget. Will always recommend the service here! Thanks again Ayaz!
IF I could give this store 0 star I would. I have been trying to get a refund for nearly one year and they keep giving me the run around. I purchased furniture and on the day of purchase they told me to pay taxes and deliverer upfront. The furniture was returned and they never refunded the taxes and fees. Took them to court and won, yet they still have not refunded the amounts they took from me.
Today I was served by Ayaz. I had an excellent experience. He is a professional at his job. I would recommend him to friends and family. He works at Ashley furniture in green acres mall. So if you're intrested in buying furniture go to Ashley and ask for Ayaz. Thanks Ayaz for making my sister and I smile!!! His appearance will lights up your gathering, a very pleasant young man he is..♥️
Ayaz and Jazmine were extremely helpful and personable. They made the experience of buying a new bedroom set a pleasure. Would definitely come back to this store for more pieces in the future!
Awesome experience!! We were helped by Ayaz in this case. We were actually shopping for furniture to be bought at an Ashley furniture in a completely different state that Ayaz couldn’t help us with unfortunately. Still though he was glad to show us around everything and answer all of our questions, even though we didn’t get anything from him. Awesome sales guy here. 10/10 would come back just for him if I needed furniture in this area.
Me and my mother had a wonderful first experience at Ashley furniture with the help of Steph and Jasmine. They are very patient, professional, and informative.
I came here exhausted from furniture shopping and the horrible service, then I walked into this store and Jazzmine helped up out. Jazz was the perfect mix of helpful and informative while giving us space to decide and not being pushy. If you need furniture you should go straight here and ask for Jazz.
Great Store Great Location
The service here is fantastic. I just moved into a new home and my trusted advisor was so helpful. I initially only came in for two chairs but once I saw how great the pricing and financing plans were, the deals were too good to passup. I ended up furnishing another room. Ask for Zay, he will definitely take care of you. Unforgettable experience and I’ll be sure to come back in the future!
The staff was very nice and extremely helpful
Quality of the furniture is not very great and delivery was messed up
Thank you Jazz. She was awesome. Wasn’t going to by now. But you’re very nice
I bought a bedroom set from and it's great, the sales agent are great and very helpful, quality products at great prices, plus you have options to buy what you need...
We had a good visit with the help of their pleasant and knowledgeable staff. They had a wide selection of living room and bedroom furniture to choose from. I think their worth checking out.
I went to Ashley store on 03/23/2019, in Valley stream. I went to all three Furniture store and Ashley products was on by far the best. They had great financial options plans to help you purchase your dream furniture. Adele and Lindsey was superb in customer service relationships. I will definitely comback and buy here again.
Excellent service they assisted me with picking out my desired furniture I found everyone to be well dressed and professional i especially liked the discounts they even offer you a cold drink of bottled water and a lite snack. Highly recommend The furniture there was of high standard quality. I also find the store nicely decorated compliments to the floor designer
Good customer service.
I am surprised this place got 4 out of 5. The only thing was nice was the furniture. But absolutely NO HELP ..i was ready to buy. I researched the set online. And went to the store to if i can get some discounts. No one even said hello. When i asked for help i was ignored. Sales people kept passing me by. And it's nt liked they were assisting anyone .finally i saw the manager And i stopped him to ask a quick question. I thought to my self possibly i was not their target consumer. I should've gone deep in LI. Possibly Garden City. I was deeply ashamed that no one even stopped to assist me. When i walked out i made sure to let the sales personoutside knows what happened. Finally i went to a website got the same set cheaper with free delivery. I saved over $500 by not buying from the store ..I guess that's how they assisted me by not Assisting me.
The have great customer service, especially one of there sale rep , his name is MD. Very friendly and excellent service..
Very good customer service. The furniture are beautiful,classy and strong.
Liked it!!
Came here looking for a sofa, the young lady Jaz took very good care of me and made shopping for my first sofa easy. Thank you.
Their customer service is really terrible. I purchased some items and arranged to pick them up the following week. When i went back to the store, they apparently could not find my paid-for items. They promised to re-order my items, then 2weeks pass and I don't hear from them. I called them, and after making me wait for more than 40mins and speaking to many employees, no one could find my order. They again promised to reorder the items, and two weks later same thing happened: no one can find the order. Like really?? How incompetent are these people? I'm getting my money back. Buyers beware and don't waste your time. Stay away from the Valley Stream location.
Great furniture
Valerie and Camille (the mattress expert) were the BEST ! They are so sweet, and they listen to what you have to say, ask for your opinions, and they don't try to force you to buy things you don't need or want. I'm so happy Valerie came to help my husband and I find the perfect sectional with a sleeper that we asked for. We were originally told they had NO sectionals with sleepers at all by a different associate, but Valerie helped us find one. These two ladies make the best team to work with, and we WILL be back to see you both once we buy our house in the next few months. See you soon ladies!
Nice stuff
I just passed by I plan to go inside one day
Staff has high pressure sales following you around the store totally ruin's shopping experience.
IT is a good store
COREY TRAVIS(INTERIOR DESIGNER) AND ALBERTO WERE SUCH A GREAT HELP THEIR CUSTOMER SERVICE SKILLS ARE WHAT YOU LOOK FOR IN A SALES AGENT TO GIVE YOU COMING INTO A STORE THEY SPENT BIT OF TIME HELPING ME GO THRU OPTIONS I HIGHLY RECOMMEND THEM TO ANYONE LOOKING FOR FURNITURE AND I HAD THE PLEASURE OF MEETING PRINCESS ON THE CHECKOUT WHERE HER SMILE AND ATTITUDE DROVE ME THRU THE ROOF THIS AN EXCEPTIONAL EXPERIENCE FOR ME I WOULD RECOMMEND ANYONE TO COME HERE
Loved this experience. Latoya helped us for hours with our decision to buy a couch. She offered us amazing prices and deals. Walked out with both a couch and reclining chair. I would definitely recommend this store and you have to ask for Latoya. She's absolutely amazing and you will not be upset!!! Enjoy!
Took too long to buy and get my furniture
I absolutely hate this store!!! They are so unprofessional it is really unbelievable. I have been waiting on a refund from this store since November 2018, it's now January. All I keep hearing is it's processing.at this point am ready for them to take all their s... out of my house. I would never buy anything from the Ashley furniture company again. And really would just like my check so I could be done with this company.
My family and I had a great experience at Ashley HomeStore. We were immediately greeted upon entering by an amazing Sales Associate - Iateaka. She assisted us with looking at a variety of sofas in our price range. Although we were not able to purchase on the day we came into the store, Iateaka kept in contact with us and we were able to make our purchase about a week later. If you go into Ashley HomeStore be sure to ask for Iateaka! I can guarantee she will assist you with whatever upgrades you need for your home.
Excellent customer service representatives, calm and professional, not pushy but very understanding. Love the variety of choices and the unique styles.
Had a great experience working two very professional and attentive sales representatives Jazmine and Rick. As someone with a sales background I have always disliked working with sales people who are focused more on selling to me than listening to my needs. They both listened and I left feeling very satisfied. I would strongly recommend them to my friends and family.
Jazmine is an excellent and just an overall 5 star professional saleswoman. I just can't say no to her! She's so attentive and pays attention to my needs! I will always come to Jazmine• thanks to jazz I love my new home! Go see her she's the best!
Just checking a few furniture stores comparing prices, style and durability.
Do your self a favor an avoid this store/brand. Two months,multiple deliveries an i still don't have my furniture. First they bring the wrong furniture an tell me they can't take it back, then they re deliver only to not have my complete order. I am trying to cancel my order, no one can help. They have my money and my furniture and no one can ever give you a straight answer. ps speaking to management doesn't work. please avoid
Bought new furniture and was given a delivery date. Unfortunately only half of a sectional was delivered, after calling the store was told there was a computer glitch and only half of the furniture was ordered, being understanding I said ok and waited for the other half. Got a call to confirm delivery of the sofa, day came and went nothing arrived, when I called the customer care was told nothing was scheduled and nothing was pending. Decided to return the furniture. They picked it on 21 December 2018 and still waiting for the refund. After calling the store several times and being told I would get a call back nothing has been resolved as of 16 January 2019. NEVER AGAIN AND I SUGGEST YOU SPEND A LITTLE MORE AND BUY SOMEWHERE ELSE.
Rohnisha and jazz were excellent sales reps ,they offered us the best possible mattress to support our needs and we thank them for that, they were both helpful and we look forward to doing more business with Ashley homestore
I had a wonderful experience at the store today. Miss Jazz and Ronnisha were wonderful assistants. They are very pleasant and knowledgeable employees. I would recommend both of them to friends and family when purchasing anything from this store
Latoya and Jazmine were so benevolent and patient, with me and my mom. They were very intelligent in helping my mom mom find the best mattress. They took very good care of us. They were the best in the store.
Wow great deals on furnisher
Natasha is so knowledgeable and patient. We ended up buying our bedroom set and mattress. Anyone that knows us, we are extremely undecisive and she was so understanding and kept checking up on us. If we had any questions, she knew them all. We felt completely comfortable with her and were able to get a great experience with her!
There are some good styles here. I definitely prefer their product to Bob’s Discount Furniture. Employees are helpful and good at their job.
Latoya and Linda were a great help. Overall a great shopping experience
Latoya and Linda were a exceptional at helping us find what we needed for our new apt
It was a great experience visiting this location. The Quality of the furniture was wonderful. You can tell they took some extra time and consideration making some the items, we viewed. Very duarable and strong.
Nice
Nice
Great customer service here especially from the lovely Ronnisha & Steph. I literally walked in and decided what I wanted with their help in less than 10 mins. Best customer service I've experienced in a long time.
They just want you to spend your money once you sign those purchase papers they don't care. You spend all that extra money for warranty when it is not beneficial.after a year, that's just false information they give.
Average Furniture not very good furniture you pay for what you get
Great selection good service
Good stuff.
Update: do not EVER buy furniture from this store. I have received damaged furniture twice. The amount of stress thst has come out of this purchase is unreal. It's almost as if Ashley is running a scam. Nobody wants to help you and they don't want to give you s refund. They offered to "fix" my furniture. Who fixes furniture that's supposed to be brand new ? Worse experience ever.
Do not want to hear this name again. My experience was not a pleasant one. This store is fine but I have no intension of purchasing from this manufacturer again.
Very helpful, my wife and I actually bought a living room set from them, will definitely buy again.
Placed an order with them. Was told I could cancel at any time after. Called the next day to cancel and was told I could only cancel if I came into the store (I live 40 minutes away). I told them that that was not in the contract, and eventually they agreed to cancel my order over the phone, but said that they needed until the end of business hours to do so, and would send me an email confirmation. I called a few times throughout the day to follow up, speaking with a manager named Chris. He assured me that the order would be cancelled by the end of the day. 15 minutes before business hours closed, I called again and was put on hold. After 10 minutes, I hung up and called back again and was told that the manager was busy, but to stay on hold. I said that I would remain on hold, but wanted to make sure that they didn't just keep me on hold until business hours ended and then hang up on me. The lady assured me that's not what they were doing. After being placed on hold for another 20 minutes, they hung up on me. Calls back were now greeted by their voicemail as they kept me on hold until after business hours when they would no longer pick up. Despite many promises, they did not cancel my order. Clearly they are out to line their pockets, at the expense of consumers - BEWARE.
Helpful staff and decent pieces
Steph & Ronnisha They we’re both very professional and comforting
Great experience. Went in for a bedroom set. End up buying both a dining room set and bedroom set.Jazz and Steph are the absolute best. Please check them out.
I came in and was approached by Jasmine. We were very pleased with her. We left with a living room set that is top of the line, along with dining room chairs. Jasmine is very knowledgeable and friendly, you make the decision but she guides you along the way. I also left with a special gift. 👍
Ronnisha, your customer service was amazing at Ashley's Furniture, you made our shopping experience awesome ! !
They have a guy named Mike Sands who molests kids... just watch ur children... he is a “former” sex offender.
Walk into the valley stream store and met a wonderful warm sales women name Jazmin . Jazmin gave me the best customer service ... she was patience .... took time out to make sure I was comfortable and pleased with my purchase...work on a payment that best suits my financial needs.... thanks Jazmin... Great job....
Great costumer service.
Jasmine was an absolutely incredible saleswoman. She was knowledgeable and a pleasure to work with and I will make sure to return to see her specifically for my furnishing needs.
Jasmine was wonderful I was able to get everything I wanted and the customer service was excellent...
Good furniture.
I had a wonderful experience with Valerie at this location. She helped me for literally 2 days straight; deciding on the perfect couch for my living room. I would recommend everyone shop with her because she's extremely helpful and patient. Also, Angelo is extremely helpful if you can talk to him you will learn a lot about color theory and what to do with your space in general. Great experience !
Got 2 new sofas for the price of one
Great experience, Steph and Carmella were extremely knowledgeable and helpful.
Ronnisha from the Ashley HomeStore valley stream was amazing! Very professional and knowledgeable. Highly recommended to anyone. When you go to the store ask for her so you can work with her she’s amazing. Also knows a lot about mattresses. Our experience was great! Thank you Ronnisha ❤️
Tarina is outstanding, friendly and extremely helpful.
Ronnisha gave Excellent customer service,full knowledge of products.i would recommend her to anyone.
Great service from Jazz and Steph
I had a great time purchasing my furniture with Jazz. She was helpful and very informative about what I wanted. She made my purchasing decisions very easy.
Ronnisha and Alberto at the valley stream local were extremely helpful and magnificent! They accomadated all of my financial needs to make sure I got all the furniture I desired if not something similar, and sometimes better than my original choice. They made my time here at Ashley's memorable and I will definetly refer this furniture ti family and friends
Ashley furniture is very organized and the staff is very helpful. Ronnisha was very helpful, patient and kind with my indecisive mother. I would recommend her to anyone. Thank you Ronnisha for a smooth purchase for my fireplace and chairs.
Camella was awesome with the knowledge and details of the items in the store. She greeted us upon arrival and gave us time to look around and browse independently. She was not invasive with personal opinions nor had any hidden agenda based on company goals. We came in with a goal and Camella assisted us with purchasing all of our items. Great service along with great products to enjoy in our new home.
Good service very kind and helpful MR MD TALUKDER
I saw a set online and went 2 see it n person and it did not disappoint us and d sales Rep. gave us alot of options that we definitely will b taken her up on it!
The employees at the store in valley stream are great especially Camela and Janelle This company on the other hand is a RIP off and they have the worst customer service staff in New Jersey.In November spent over 8000 for furniture zincluding items for living dining and bedroom. Two of the items were a chest of drawer and a dresser, they started sticking to the fabric covering the top of both and now paying keen attention noticed glue residue on the bases of both. After battling for months with Ashley the warranty company issued a credit for 1300 which didn't include the 299 and 599 for a five year protection plan for all the items I purchased. I had planned to neve do business with Ashley again and wanted my money back however I was given a credit so I decided not take the same items as I had already started to get the repairs myself so I took a King bed for my guest room in May. In August the base of the bed fell to the ground. It's again in my guest room no one sleeps in that bed.So my 1300 plus the warranty amount for 900 approximately didn't even last me months.The store is saying because I did not add warrant to the bed and even though it's still within the one year manufacture warranty timeframe because I used a credit they cannot do anything. No one has been sent to inspect the item and after almost of dialogue its disrespect and rudeness as usual from Jersey customer service repts. There are nails at the side of the fallen base that scraped my foot and I have a 4yr old so it's not safe in my home. "INGA" one of the customer service agents or supervisor or whoever she is needs to go back to get a proper home training cause even customer service trainings won't help her. She said after rewinding her she is on a recorded line and I will report her she said "go ahead report me"
Nice furniture a little expensive but worthy.
I’ve recently purchased from Ashley’s a few considerably priced furniture sets. A rep who is no longer with the company helped me and had neglected to tell me about the price differences when it comes to purchasing with a 6 month financing plan versus a 60 month plan. I was pretty embittered by this experience until MD Talukder helped me out. I was able to refinance with a plan more to my liking and got exactly the furniture that I wanted. Reasons you should seek out Mr. Talukder: he is honest and will tell you the details like it is, no frills. He went out of his way to help us out, even staying much, much later past his scheduled work hours to help us complete our purchase. He showed no impatience when showing us the many different furnitures available in store and online. He answered my mother’s and my inexhaustible questions patiently and politely. He informed us about how to have a smooth delivery experience when receiving the furniture at home (inspect your items thoroughly before accepting them). He told us what our monthly payments would be. He helped us out for a total of three days before we finalized our purchase. We tremendously appreciated his forthrightness, and his patient, courteous and thorough help. I would just advise everyone to do your homework before you come in store to purchase. Look up items online, read the details, ask lots and lots of questions, especially about furniture materials, financing and delivery, what to do if your items are damaged upon delivery, etc. If the rep helping you shows impatience or that he or she is withholding information, come back another day. Find someone who will be honest, patient and thorough, because this is the mark of a good person and a good respresentative. Mr. MD Talukder had all of these above qualities, and I can not recommend him highly enough to both Ashley’s management and to prospective customers.
I was here with my son. The furniture is good, the prices are not bad, but the workers .... Especially the menanger, I do not remember his name. Insolent deceiver. I looked at him and I was just ashamed to listen to his lies.
CHECK THE QUALITY OF THE WOOD BEFORE YOU BY, ESPECIALLY THE BACK.
I have nothing bad to say about the furniture itself. But the custom service is not good. I scheduled my delivery for October 5th. The delivery comes WITHOUT my couch. When I questioned where my couch is I was told there was another delivery date scheduled. No one called me to tell me the couch was not in stock. No one called me to schedule a different delivery date. I spoke with a woman and they confirmed that no one told me or asked me to schedule a different delivery date. I asked to be please be the first scheduled delivery for the next delivery date as it was not planned and I had work. Well here comes my email and I’m 9th?!?! Totally unacceptable that there was 0 communication and I’m stuck taking a day off work because of it.
Inspiring
Just bought new furniture from Ashley Home..sales person Steph and designer Camella were great! Good selection and great prices!
DO NOT GET THE WARRANTY.
Christopher the manager was very helpful and gave us all the time we needed looking for a mattress set. The sales associate MD was also very helpful. Great people to deal with. Would definitely recommend this store. Bought from this store last year and came back.
Gorgeous styles, great prices
To me, Ashey is the greatest. The workers are very professional.
Excellent customer service. Employees were very knowledgeable.
Great location, clean well maintained
I had a big issue with a sales personnel which was space. I felt like I could not get space to enjoy the furniture and have my own opinion. It was very uncomfortable being followed by the sales clerk at arms length. I literally had to make up an excuses to leave the store cause I didn't want to be rude. But besides that the location was very clean and the furniture did look very nice. To bad I couldn't enjoy it.
My experience here today was amazing. My trusted adviser Jasmin was great, she gave great tips I’m decor and I’m satisfied with my purchase and service. Go see Jazzy at Ashley.
I had a very bad experience with Ashley homestore. I ordered a queen size remote bed in the store when It arrived the bed box spring was missing because someone forget to place it on the truck. I called many times to see which day I can get my box spring and no one seem to be helping me. I had to write a cooperate letter and immediately my box spring was delivered the following day. No one give me any notice about the delivery until the carrier called me late at night and said it ashley and they are in front my house. The sales representative in the delivery room where they process order for delivery needs to be re-train, they are rude and unprofessional and not helpful. I will not recommend this this company to anyone. Run from this company and stay far away. They will cause your heart to stop beating.
love it
Don't buy anything there
We just came to visit Ashley furniture to look at the quality and the price but the customer service was so good we cannot even say no to him,his name is May be Md Talukdar We bought almost $1500 stuffs I suggest everyone to visit this location and look for this guy for the service Thank you
Great quality furniture and friendly staff
Very nice selection and very friendly staff
Very friendly customer service. Awesome pieces. Depends what you gonna get.
Good prices
Good afternoon. I would like to say that the young lady Camella the sales person was had the most pleasant custumer performance. She was very helpful. And pleasant to my family members.
(Translated by Google) A large and impressive store for furniture and accessories for the home. Courteous and warm service and currently clearance sales in the store ... recommended (Original) חנות גדולה ומרשימה לריהוט ואקססוריז לבית . שירות אדיב וחם וכרגע מכירות חיסול בחנות ... מומלץ
There were a sale going on with sofa ok
didn't get good vibes from the store, the employees or the process. opted out of getting any furniture from them, and was a pain to cancel. had to do it in person in the same store though they told me i could go to any store to take care of it. not generally that helpful or knowledgeable and kept getting things wrong and backtracking on original statements. overall i do not recommend unless you know exactly what you want and you can definitely haggle on price
My salesperson Lindsay was the best ever.
Great sale girl very help ful and knowledgeable
Didn't like it 2 much about the situation okay store because sales people trying 2 force u 2 buy higher price Items instead Lower prices iteam.not good look at all.
Excellent service and great staff, will highly recommend Lindsey and Corey
Ask for Natasha! She was very accommodating and knowledgeable on everything they provide in the store! 5 STARS!
Very friendly staff Lilly was knowledgeable listened to my concerns and stayed within the budget Lilly you are the best!!!
Bad bab I will never go there agan
This store wow if I can give a Zero I will, thts how bad my experience was
K. Furniture store. SID.
Great service, Chris is definitely the mattress guru, he was very knowledgeable about all products and every mattress we inquired about, also Natasha was extremely helpful, patient and knowledgeable as well when assisting us with purchasing a dining room set. Would definitely recommend Both Natasha and Chris and I will also be returning ......excellent customer service is priceless😀
This Ashley . brand it’s the worst .. I bought a sofa was ripping off after 3 month.. they didn’t want to fixing it.. the interest was super high .. very bad experience..
They won't let me cancel part of my order ... I ordered from there a month ago , we just bought a new home and didn't move in yet. The order was to be delivered later . I went in to buy a living room set but then the sales agent ended up selling us alot more . She talked us into it . Kind of was pushy . She kept saying how they can offer better mattress for same price as my current one or cheaper . She said she can get us a mattress within 1k . Now the price of my mattress is 3k . I saw their online price was much cheaper for same products but they said if they charged me online price then I don't get special financing so I have to pay the full price for things I bought . The insurance is not optional, you are forced to get their store insurance . So we had issues with our contractor and our home won't be ready on time now . I go in there trying to cancel some items from my order because we are having some financial issues and they said we can't cancel it . They said when the delivery comes I can say I don't want to accept some of the items and then I won't be charged . But then I have to come back to the store to get a refund and keep going back and forth with them to settle the account payment. I will never show at that store again. I can't believe they won't let me cancel my order. They want their commission they don't care if you can pay for it or not. I will try again to go and cancel some things from my order if they give me a hard time I'll go to BBB and I'll file a fraud claim with my credit card . Watch out for them, they will talk you into getting more stuff and they migh fight you if you wanna cancel . Their behavior changes when you say you wanna cancel something .
Valerie is probably the best sales person I ever dealt with. She greeted me immediately as I walked in. She listened to exactly what I wanted. She helped me find exactly what I wanted. She was very thorough with all details. The best person to have help you at Ashley’s.
Working with you
The customer representative Camille Taylor was exceptionally helpful, she went above and beyond to help me complete my purchase. I will definitely go back to the store and refer friends & family. Awesome customer service.
Valerie was awesome. Very helpful no pressure and very quick processing my order
I loved the services of Corey Johnson and Tyra and Dedre also Nadie
Customer service was 100%. Me and my husband needed to buy new furniture we checked out bobs didn’t really like it 20 mins before the store closed we went in just browsing. We were helped by Michael and I strongly strongly recommend him. Although they closed he was very patient and reassuring he helped us pick everything a sofa, dinning table and bedroom set. We are so very happy with our purchase. Why didn’t we go to Ashley’s furniture sooner!
Furniture is almost double priced than Bob discount
Thanks the wonderful staff of the store, I found exactly what I needed. I felt comfortable and great in getting my furniture from here. An outstanding set of people to talk to and extremely helpful.
My fiancé and I walked into Ashley furniture in Valley Stream with no intentions of buying only to browse for our new home which is still under renovation. and was greeted by Ms Jazmin with a very pleasant attitude. Jazmin was very knowledgeable of her job and help us picked the perfect selection for our new home. From living room, dining and bedroom sets. Because of her we were able to find out discount pricing, protection plans and a great payment options. It feels very good to walk in a store and feel such a warm presence and some one who genuinely try to help you make the best choices without even attempting to go over what we had for our budget.
Valerie greeted us when we walked in and helped us find a bed that suits us the best. She gave us complete personal attention and answered all our questions with patience and knowledge. She was professional and pleasant and it was a pleasure to shop here today. Also the other staff members that we dealt with were very nice and helpful.
Terry is an excellent salesmen. Very friendly without the added pressure to sell as found in other stores. Justin assisted us while waiting for Terry and was quite knowledgeable. The furniture, quality, vary of design and most of all prices is what will keep me coming back.
Tonnek was great and very insightful!
Tonnek was very helpful and knowlegible. She should us many examplesand was great to work with.
I looooooove Ashely’s Homestore❤️I came in last Tuesday and Jason and Carmella helped me select the perfect bed and adjustable base! Actually I was nervous shopping and I told Justin that I had a budget and he took his time to make sure that I stayed within my budget. Not only that I later ordered the Cinrey dresser via phone with him and he made sure that it would fit as he had me take the measures and send pictures and he said it would work!!! It did! I couldn’t wait to come back and show him the pictures once it was delivered! I did! When I came back, Deidra recommended a picture for my wall and Lilly looked through the catalog to help me find a cabinet for my makeup. Once my furniture was up, I spoke to a representative and I told her that I was highly satisfied with the delivery service. I wanted to write a review and I told them that I wanted to give the High Five Stars🌟🌟🌟🌟🌟and Linda helped me via iPad. Thank you all, very pleasant atmosphere⭐️.
So it my first time of buying furniture from Ashley’s. I order a dining table and chairs, an accessory chair and a sofa sleeper. First week I only got part of my order, waited two more weeks for my sofa sleeper, when it gets here it had to be assembled, the guys seem to have no clue as to what they are doing and their tools don’t work, so I’m sitting with an incomplete sofa sleeper and have to wait another week for it to be put together. Is costumers satisfaction important to Ashley Furniture? Not at all. Do they compensate you for your time or waiting three weeks for your furniture? Oh please, you wish. When you call to speak to a manager , they absolutely never let the call through. What an experience of my life, I should have gone to Lazboy. Standards over price. Don’t shop at Ashley Furniture ever again ( note to self) and anyone thinking of going there. There furniture is just as cheap as anywhere else, thought I was buying quality, but their quality is just as their service cheap and flimsy.
Excellent customer service and valerie was great thank you for such a great experience shopping.
Valerie is great sales person. She is helpful with choices and making decisions to make your look come true. She is the best ever. Thanks for everything
Tonnek was an awesome trusted advisor. She was extremely help patient and kind and knows the product very well. Will only with them.
Linda and Valerie are awesome! Great customer service!!
Valarie is really great , very patient and understanding . She responds right away and tries to resolve any issues if there are any :-). Thanks Miriam
What a great showroom! Beautifully designed, great staff and super helpful. If you are going shopping for furniture make sure you stop here!
if I could leave 100 stars I would! Michael, Valerie, and Justin went above and beyond for me. Due to the low ceilings getting the furniture in was a task! and they made sure the delivery guys try different alternatives so that it can fit. Michael even came out on his day off to ensure that everything possible was done. Now I have the most beautiful bedroom set and I am beyond satisfied, I could not ask for more from this team they outdid themselves!
Tonnek & Deidre made my experience so wonderful from Tonnek giving my son snacks to keep him quiet. She also kept my hubby happy by keeping him entertained because he just got off work. Deidre she was very helpful and had me laughing with her jokes. Overall my experience was awesome.
I just returned from Ashley furniture store and it was the most wonderful experience I have ever had I have been shopping around for furniture for three months Bassett Raymore and Flanigan‘s furniture land North Carolina but I was so pleased with the store it was wonderful the girl Linda help me and the manager couldn’t be more helpful customer service is great the story is beautiful and the deals were unbelievable I highly highly recommend Ashley furniture store in Greenacres New York
My wife and I had an excellent experience with sales person Tonnek Greene Her professionalism and knowledge of the stores products were outstanding
This location has an amazing staff. Alberto was excellent. He wasn’t pushy, he was patient and took his time to explain everything and answer all our questions. We came in there just to see our options and ended up purchasing a bedroom and living room set. I left my phone after the store closed and Alberto drove back just so i can get my phone. We went to check out 2 other competitors and were immediately satisfied at what we decided on at Ashley’s. I won’t shop for furniture anywhere else. Thank you Alberto for everything!
Alberto was amazing when we came into the store. He was extremely helpful along with the rest of the staff. The absolute best experience I’ve ever had in a furniture store. I would definitely recommend this location to family and friends.
The sale girl was very helpful and, she answers all of our question. The are great.
I'm very satisfied today with the service rendered by Miss. Valerie. Would come again.
I was very happy with my experience at Ashley. Valerie was great in helping me find my living room set. Highly recommend!
I came to Ashley Homestore willing to find a regular bed for me, but I didn’t find. Instead, I found an amazing bed which is perfect for me!!! The customer service was amazing, they were always doing their job perfectly, they also gave me free snacks, which I really appreciate. They guided me in such a good way that I found the perfect bed for me and with better prices than I expected. Overall, I really had a great experience in here and I would totally come back when I be going to buy more furniture for my home. That’s why I believe that Ashley Homestore deserves the five stars. Btw: thank you to Linda and Corey
I really want thank Ashley Homestore for their great service. I had a great time because of the excellent costumer service. Their discounts also make you love this store even more. They helped us to find the best prices according to our budget, and with incredible advices. We got free water and snacks as courtesy of the store, which certainly demonstrates how much they care about their costumers. Furthermore, I believe that Ashley Homestore deserves the five stars! Thank you!!!
I had a wonderful experience with Tonnek. She showed us everything and was so helpful. She deserves a big raise. Thank you Tonnek!!!.
The service was great tonnek greene was not only helpful but patient.
Valerie was amazing and helpful! Nice to all of my kids and got ur what we needed quickly and effectively!!
I had a very pleasant experience here at Ashley. Valerie greeted me with a smile and was EXTREMELY helpful throughout the whole process. She helped me pick out all the furniture in my new home (even though I had absolutely no clue what I wanted). I would recommend Valerie to anyone who needs furniture from Ashley. She was a doll. Made the experience so easy! 5 Stars! ;)
Camella & tonnek were very courteous. She gave us Excellent service and she was very Acknowledgable. She Answerd all my questions
Valerie she was very amazing and great seller very patient with all us I am very glad and happy how she help us to find out what we were looking for ... thanks Valerie for all your help we are very comfortable and happy ... thanks xoxo you deserve A+
Very excellent service by the staff, Linda was exceptional and very helpful.
Hi everyone! I went to the Ashley HomeStore in Valley Stream, NY and my experience was AMAZING!! Thanks to Shawn, Jazz and Lilly I will receive the furniture needed and wanted for my home! This team was helpful, kind and very patient. Justin, I hope you keep your team together because they know what customer service is. Thanks again for making this experience pleasurable!
Very pleasant experience with Tonnek, beautiful person
Great friendly staff, plus good in store deals & discounts.
The moment I entered Ashley's (valley stream location) I was greeted with great customer service. I believe I had the best sales rep in the place (VALARIE)! She spent countless hours with me (5 to be exact) until I found something I like. She made it her mission to make me feel as comfortable as I can because I'm known to be picky but that did not stop her. By the end of the night my whole house was furnished. I came back the next day and even brought a kitchen table. She's just that amazing! I know my apartment will look like a lap of luxury! She had more than enough patience ! She gave me her 100 percent attention she's the best ! She knows everything she is talking about , she was so informative and helpful VALERIE WAS THE BEST SHOPPING EXPERIENCE I COULD EVER HAVE , SHE DESERVES A MANAGER POSITION. I'm difficult and not once did she give up on me even after five hours ! She gave me plenty of ideas and now I love my furniture . She was professional and elegant every step of the way , just a breath of fresh air you can tell she takes her job serious and with a passion !
Jasmine was such a great representative to work with!! She was very pleasant and patient with us!!! Thank you Jazzy!
ASHLEY PLEASE LET YOUR CUSTOMERS SEE WHAT YOU HAVE AND STOP BEING A CREEP,PUSHY,ANNOYING AND BLOOD SUCKING.
I had a great experience at the store, Jazmine did a good job on helping me decide and choose the best for me,she was patient and courteous. Will definitely recommend this location to friends and family.
Alberto was very helpful and forthright about price and my needs. I left feeling that I had everything I needed and that it was at a good price.
The best place to buy furniture for your house and apartment.
The service was outstanding here. We came in not knowing what we wanted, and the employees gave expert advice without being pushy or rushing us. Valerie helped us out today and was very patient while we spent about two hours picking out a new piece of furniture and helped get the best fit and deal for us. She really took her time and worked with us on a personal level. We are satisfied with our purchase and the helpful service received today.
I recently went to Ashley homestore by Green Acres and was so pleased with the service i had to leave a positive review and recommend this location for simple, stress free, and high quality service! Amazing staff and I left feeling satisfied with my purchase. Valerie greeted me with a smile and made the whole process really simple and smooth. She helped me find the best option for me within my budget. I would highly recommend coming to the store and asking for her. Won't disappoint!
Valerie was really helpful with My wife and I in discovering what the right mattress was for us. We were very pleased.
Had the best experience with Carmella. She was extremely knowledgeable of the product's in the store and her hospitality is out standing she is a great asset to Ashley's furniture store and I will not only shop at Ashley's furniture again I will refer my friend and family. Thank you carmella for a wonderful experience.
Such an amazing place!!! The customer service was incredible. We were greeted the minute we stepped in the doorway by a lovely sales rep. She really listened to what we wanted wasn't pushy at all and took her time showing us tins if different pieces. We were happy with our purchase and the prices are very reasonable. They really work with you to make you pleased and happy. Definitely will be going back!!!
Lindsey the best I had a wonderful experience will recommend anyone looking to shop for furniture to give Ashley a visit.
My experience at this store was amazing at the Valley Stream Store. I came in wanting a specific set they did not have in store I wanted it ASAP and Camella offered me countless similar options based on my preferences given. Ultimately I chose something totally different than what I wanted yet still a beautiful and comfortable. Carmella reassured me every step of the way and even called in the Store Manager to introduce me and provide further details and positive feedback. The attentiveness was amazing I felt as if I had her undivided attention. Excellent display of customer service! I told Justin as well her service and his combined i would come back again and again. Justin was also great at helping me decide what would be best for my space based on pictures I showed. First time here but definitely not my last .Thank you guys for focusing on service as opposed to a sale this is absolutely key in making customers return here. Oh yes one more thing upon entry I was immediately greeted by Carmella’s warm smile and a greeting this is what drew me to her to begin with. Thank you Carmella Thank You Justin!’n
I had a great experience with Tonnek. She is very knowledgeable and provided a great customer experience.
Camilla was very helpful to me in the store she has very good customer service thank you very much to the valleystream store
On 11/18, my wife and I were in the market to purchase a mattress and we did not have the best luck up until we walked into the Ashley HomeStore in Valley Stream. Terry immediately greeted us when we walked in and actually "LISTENED" to us. Never once did we feel pressured into buying product rather he actually educated us about what we were purchasing. Lindsey came aboard and assisted with some questions we had; suggested a solution we inquired about pertaining to a mattress cover and we ended up leaving the store with an amazing experience. Terry and Lindsey are a breath of fresh air within this difficult market and their class approach towards connecting with their customer(s) is stellar.
The sales representative Tonnek was a very warm and friendly young lady. Very helpful in helping us to find a bedroom set as well as showing us many other possible options. She worked alongside her manager to figure out a pricing package that worked well in a timely manner. I would recommend her to every and anyone due to her bubbly spirit.
Was looking for a white twin bed for grand daughter. Saw some on line but had questions about the quality and material. Salesperson Natasha was patient and informative. Helpful and I got the online price which was less than the store price. Nice.
My boyfriend and I have been furniture shopping for our new apartment and Terry made our expierence great. We went to a few different stores but the customer service that Terry provided was phenomenal . He was filled wirh advice, knowledge and was very accommodating . He was a pleasure to work with and in the future I will be going to him for other things . I absolutely recommend you asking for him when you go to the store .
I was very satisfy of my purchase. Chris make sure that we was comfortable with him . Give us the run down on everything play by play .. and what can fit our budget..
Constance is a very beautiful person , she as a great personality for customer service ...i hope she's treated as she's derserve
Great sales staff. Go see Corey.
Alberto Tam is the best salesperson there! He is patient, knowledgeable and kind!!
Corey was awesome
The worst place . A bunch of liars and scammers there. They forced me into buying a Mattress cover claiming I needed to purchase it in order to receive the 10 year warranty they promise. I canceled my order a week later and they refused to give me my money back from that useless mattress cover . It was later confirmed by one of their customer service representatives that it was a lie and I didn't not need to buy that in order to receive the 10 year warranty for the mattress .
Always great service being provided by helpful staff who are friendly. I will continue doing business with this store.
Linda is an amazing saleswoman. Highly recommend her.
Very nice
Salesperson was knowledgeable and helpful.
Worst store you could have a shop disaster of customer service not recommend at all I know a guy that sells all Ashley front of her for 50% off from the original price in the store
We went today looking for a living room set. We came to Ashley Furniture today and a sales lady named Camilla approached us. She was the BEST. Very kind, not pushy at all, very knowledgeable and extremely friendly. We bought a beautiful living room set.
My mom and I purchased a sectional sofa from this store. We specifically said to the evening manager Uniqua that we wanted the sofa in grey. When the sofa was delivered it was the wrong color and one sofa cushion was dirty.was dirty. My mom tried calling the store for 3 days and she constantly got the runaround. So we returned to the store and spoke to the manager Uniqua again and she assured us that everything will be taken care of and that mom should receive a email. My mom never received the email. On Monday again my mom called the store and continued to get the runaround. She tried calling the customer care and customer care told her to call the store. This is the worst customer service that my mom and I have ever received. We will not be shopping at Ashley Home Store again.
Nice service
Beautiful store
Went to this store yesterday and it was the best customer service I had in a furniture store. Once I walked in the store I had a dedicated store sales person to me and she was amazing with helping me trying to find exactly what I needed. Even when they didn't have the product I was showing them they spent lots of time trying to find something for me till I was satisfied. I was there for about 3 hours and those 3 hours were great they didn't have any annoyance with me and every patient with my decisions. I would recommend this place.
Poor costomer services special the sell Manneger
Had an extremely good experience with Ashley furniture as soon as I walked in I was greeted by a salesperson who took me to exactly what i wanted the purchase and credit process was so easy. The delivery was even easier I was scheduled between 7-11 I received a call at 7 saying they'd be there in 45 minutes and so said so done they were there right on time. The set up process took less than 30 minutes i was still able to get to work on time. i would definitely recommend.
Went into the store, browsed around for about 20 minutes me and my husband and not one worker came over to see if we needed any help. I guess I will not be spending my money in this store.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
