Ashley Store Valley Stream, NY

Javed, as a trusted advisor was very professional in his presentation and very detailed throughout the process of purchasing my new living room couch. 5 stars is justified

I had a great experience at Ashley‘s furniture store today. My sales guy was just wonderful. He was very very patient. Very understanding knew his job very very well very detailed and very confident. I appreciate it my day with him and most of all he had a smile that will light up the world something that we all need so please let his service be acknowledge by his management team. Thank you.

Shimaree and lena were so helpful picking my living room set i found a great match and im so happy with my purchase.

Donna was very helpful and knowledge about the items I’m interested in.

Anastasia was extremely pleasant, professional and knowledgeable on products. We were very pleased with her service and help in purchasing our new sectional. Thank you!

This shot out is to Annastacia, Ashley Furniture,Valley Stream location GreenAcres Mall When I walked in she was the first to greet. Smile,friendly & great energy. Extremely welcoming, down to earth. Not overbearing, pressuring or lack of interest. She took her time and made a sure I felt confident & comfortable in any decisions. I will be back solely for her. In any further visits. I’m huge on customer service.! I was just intending to browse. Along w other options. She a keeper😉 Ps. Wait a minute…… I almost didn’t mention the hot chocolate she put both feet in!😊. While me & my child were resting in the massage chairs they have☺️. Thank u Annastacia!!! Lovin my new furniture 💕

Andrew & Royan they are super nice& friendly. We are happy to shop with them

Excellent service from Andrew. He helped us find the perfect bedroom set and sleep system.

Amazing experience with Annastacia So nice and friendly

Javed, Roy & Ronnisha were amazing. They helped me find the perfect mattress and pillow. I’m extremely hard to please and VERY indecisive at times. They were extremely patient and also helped me find something within budget. I will certainly be back.

Ronnisha!!! Professional, courageous and helpful; without being indifferent or patronizing. She turned what could have been a 1 star experience into a 5! Thank you!

We stopped by Ashley Furniture looking for a new sectional and sofas, and we're so glad we met Annastacia! She was super knowledgeable and helpful, and went out of her way to make sure we found exactly what we needed. Annastacia was great with our daughters too - she made them feel welcome and included, which made the whole shopping experience way more enjoyable. We ended up finding the perfect sectional, and Annastacia kept us in the loop every step of the way. Her customer service skills are top-notch! If you're furniture shopping, definitely ask for Annastacia at Ashley Furniture. You won't regret it!

We had a great experience and everything was described to us about our item that was purchased

(Translated by Google) Excellent service (Original) Excelente servicio

Very good attention Ashley, Javed and Dras, thank you for helping me, excellent prices

Had an amazing time at Ashley furniture in Valley Stream. S/O TO Allana and Royan

Xavier was extremely helpful & patient, best customer service!!! Rynisha the manager was awesome as well in helping to make sure I was comfortable and satisfied with my purchase

straight forward and respectful people. Xavier helped my friend pick out the best option for her new apartment. highly recommended.

The Best Part of This Experience? Buying the Couch. After That, It Was a Disaster. Our experience with this company has been nothing short of frustrating and disappointing. When purchasing our couch, we made it explicitly clear to the salesperson, Corey, that we needed it before the Super Bowl. He assured us it would be delivered the Friday before, so we were excited and confident in our purchase. However, the night before delivery, the driver called and mentioned that something seemed wrong with the order—he had never seen two left-facing pieces for a sectional. Upon reviewing our invoice, we realized that Corey had indeed ordered two left-facing sections. We immediately called him to rectify the mistake, and after contacting his team, he offered us two options: 1. Wait until Tuesday for the correct piece to arrive (after the Super Bowl, which defeats the purpose of our purchase timeline). 2. Pay out of pocket for a third-party delivery service because the company does not deliver on weekends. Why should we have to pay extra to correct their mistake when we had already paid a $250 delivery fee? After further discussion, the store manager, Roy, offered yet another “solution”—we could pick up the correct piece ourselves from their warehouse in Edison, NJ. So, after already paying for delivery, we were now expected to cover tolls, gas, rental and, most importantly, waste our time to fix their error. Reluctantly, and out of sheer frustration, we agreed to pick up the piece. Roy offered a mere $150 refund for the massive inconvenience, which felt like an insult given the situation. On Saturday, we drove over an hour to the warehouse. When we arrived, we partially opened the box to confirm the piece was correct—and, of course, it was the WRONG PIECE AGAIN. Absolutely infuriating. The warehouse employee, who was simply following the SKU numbers provided by the store, was not to blame—this was once again a mistake caused by Corey and Roy. After another round of phone calls and an hour of waiting at the warehouse, they finally managed to correct their error. We were told to return in 15 minutes to pick up the correct piece, adding even more wasted time to an already exhausting process. In total, we spent four hours dealing with this mess, on top of the additional expenses and hassle of retrieving the item ourselves—despite having paid for “white glove” delivery service. The entire experience was an absolute nightmare. For a $2,500 purchase, we expected professionalism and efficiency, but instead, we were met with incompetence and disregard for customer satisfaction. This was by far the worst furniture-buying experience we’ve ever had. Buyer beware!

Worst place ever they don’t follow up with you they push protection I declined it then all of a sudden a new person comes along trying to convince me and give me more of a discount to purchase protection do not waste your money or time plus I saw online that my couch was cheaper online then in store turns out there franchised owned wow what a joke huh so you jack your prices act like your giving a discount when in reality you just play a numbers game manger was terrible pushy and everyone is very pushy especially for that protection once you tell the sales person no they try again and again or send someone new like I’m dum don’t be a fool don’t believe or trust them if I could give them zero stars I would

Strongly advise against doing business here. The saleswoman, Annastacia, was helpful however every other facet of this business is managed incredibly poor. Aside from the fact that the location is filthy— the manager is slimier than a used car salesman. I purchased a floor model bed frame over 3 weeks ago. After the purchase, when preparing to bring it to my car, they “discovered” that they don’t have the bed frame, just the head and footboard. Long story short, I had to come back a week later for the rest of it. Not the end of the world. I get there and now we discover the hooks are missing from the sideboards. So I’m once again asked to return once those are in. Now another week goes by before I have to check back in and it’s explained that they never ordered the hooks. So now by the time the hooks are in, we’re well over 3 weeks, really a month, from my purchase. Pretty unacceptable. For whatever inexplicable reason I still was willing to pursue further business with them because I wanted a couch. In one of my three visits to the store to pick up one item, I’m told they can price match from anywhere that will ship to me. Their couch (on visit one and two) is listed for about $750. I find it online at a place that’ll ship it to me for $550. So on my THIRD visit, I attempt the purchase. (They now marked the couch up to $999 in time for their Presidents’ Day “sale,” total scam artists). They tell me that “one week ago” their policy changed and they now only have a pathetic list of vendors they’ll honor. They offer me the two couches for something like $1300. If they price matched like they originally told me (mind you I would’ve made the purchase before the “policy change” on my second visit if they had the inventory they promised me would be there), it would’ve been $1100. Fine, not a tremendous difference. However, w the delivery cost and tax, which they previously mentioned they’d “cut me a deal on,” after wasting my time and screwing me over for a month, essentially indicating free delivery, which I would deem appropriate, the best they can offer is about $50 off of an inordinate $270 delivery free. So we’re looking at $1650, when it should’ve been $1300. Their behavior is shady and snakeish. I won’t be doing business with them again and I advise you follow my lead. Poor organization. Corey and Annastacia are good people, the manager is Horrible.

Annastacia provided us with excellent customer service and transparency! Will definitely be going back for my next furniture set. 10/10 =)

Great customer service! Annastacia was very knowledgeable and helped us find exactly what we were looking for.

Zach was great very informative, patient and a great man! Come check him.

I had an incredible experience at Ashley Furniture, all thanks to Lena! From the moment I walked in, she was so welcoming and attentive, and her expertise really made a difference in helping me find the perfect couch. I wasn’t sure exactly what I wanted, but Lena took the time to understand my style, preferences, and needs. She guided me through different options, explaining the details of each one and making sure I felt confident in my choices. Her warmth and genuine care for helping me find the right fit made the entire process enjoyable. She knew exactly how to balance comfort, style, and functionality, and with her guidance, I ended up with a couch that’s not only beautiful but also the perfect addition to my home. If you're looking for top-notch service and someone who truly knows their stuff, I highly recommend Lena. She made my shopping experience seamless, and I couldn't be happier with my new couch!

My husband and I went in today to browse sectional sofas. Donna assisted us and was able to find us exactly what we wanted which included a recliner and a chaise lounge at the price point that we wanted. Donna was so helpful and also lovely. We had not gone in with the intent of purchasing today but we knew we could not find something else more perfect at our price point and we couldn't be happier.

Please don’t shop from this store ever. This is the worst place to shop for furniture. I ordered bed from them when they came to deliver one of the part was missing and the delivery guy fake signed for us.when we told the person he said store people will call us. We waited for 15 days no one called us.when we called to scheduled a delivery they came without the piece and today is the third time and still came without the piece and I have worst experience when them.

Bad bad bad experience o my god…I decorated my whole house with Ashley furniture but the very first year my sofa broke badly bcoz my 6 years old son seated with jump I mean come on six years old boy can break sofa that big sofa…when I was buying Ashley furniture they convince us oh u have a kid apply for insurance also…I payed 1000$ box more in insurance…in 5 years if ur furniture breaks then call them they will come and will fix…but we call 3rd time they reply that we can not help u becoz u didn’t report in 30 days….so plz do not buy from Ashley and if u buy do not take insurance ..I m so sad really sad…what a waste of money….i brought bedroom sat including everything..when they delivered my bedroom sat they didn’t give me chest drawers….customer service so terrible…Pakistani girl she was helping us…when I call back her and said I will complain about u she got scared she was asking me when r u coming…probably she did something worng…bedroom sat she showed us i saw everything was there chest drawers also but letter they didn’t deliver…so guys do not buy from ashley valley stream one Thank u

Donna was very helpful and very patience.. thanks

Alberto was very helpful and gave us a great experience.

My second time here and Cory has found what I wanted with brief ideas and ran with it and brought me masterpieces. Very great customer service and attentiveness, very great quality of furniture highly recommend. Prices are unbeatable and finance options are the best

Amazing service. Made sure everything was to our liking and that we are well accommodated.

Donna was really helpful. She explained everything very well, was very patient, and was kind. She deserves a raise. I would definitely shop at this location with her again.

Mr.Zach is amazing he was very patient and extremely informative about all the products in the store. He was extremely professional and nice to my mother and I. He took his time and explained everything to us he made our day and were very happy with our purchase. If you ever go to Ashley furniture come see Mr. Zach!!!

Corey was amazing! Very good experince.

Corey was great. He helped my mother find the sofas she wanted . I’m so happy with the service.

It was a nice experience shopping at Ashley Furniture specially dealing with Alberto Tam. He was so helpful and well behaved. He guided us so well to purchase 2 bedroom sets, dining table and sofa.

Angel Rojas is outstanding in every sense of the word, he spent endless time trying to show us various options. He is professional, knowledgeable and most caring. Because of him we will be back to shop with him. Angel should be praised to the hilt. We thank Ashley for hiring someone so gifted.

Salesman Angel is the BEST!!! He’s patient, listens to your needs, concerns and assures you that you’re getting the best product.

Lena is committed to excellent customer service. She made an appointment to ensure she could spend time with me without interruption. I highly recommend Ashley Furniture! Ask for Lena!

I came in for a chair and left with a new bedroom. Lena was amazing and took her time to go through everything with us.

Awesome love the service will definitely buy again highly recommend

Corey was very helpful and made sure I received the best price on my new mattress and bedroom set. I will definitely recommend Corey if anyone needs furniture. Thank you Corey

I had a great experience working primarily with Lena at the Valley Stream location, with some assistance from Xavier. Lena was incredibly patient with my wife and me and was very knowledgeable about all the different furniture we were interested in. We ended up purchasing an entire living room set that we are very happy with. The experience we had at Valley Stream was exceptional, and I will definitely be shopping with Lena again in the future. If you are ever at the Valley Stream location, just ask for Lena; she will take great care of you.

Zach was helpful and informative

Great sales person Sweet and patient with thanks so much Lena for your help and Cory

Adele was very helpful and pleasant.

Corey was very helpful and loved his personality.

Shopping for an older parent could be a bit stressful. I’m grateful we had sales associate Lena Rodas assistance in showing us different options and was knowledgeable about the items. She was patient with my mom and was able to explain it to mom multiple times. The selection they have in this store is impressive. Thank you

Anastasia and Roniesha were AMAZING!!! After a less than stellar experience earlier in the day at a different retailer we were more than pleased w/ the level of customer service, the knowledge of inventory and overall shopping experience we received at Ashley that we will gladly be returning to shop w/ these lovely ladies again!! Thank U so much!!

I went to Ashley on sunrise highway in valley stream. Corey was able to work with me on my budget was extremely patient and responsive even after I left the store ! 10/10 recommend !

Anastacia was very helpful and walked us through all furniture we were interested in. Very Respectful .

Anastasia was very full, informative, and made me feel very comfortable during my experience at Ashley Furniture. I appreciate her knowledge and dedication for helping me find my furniture.

Our rep LENA ..did an excellent job here at the green acres location..very patience ..very humble..and well knowledgeable with the products...she was great resource for her..great personality..

The only

I loved the experience here the worker was so nice, the service was amazing and we got a great free massage with free hot chocolate and water. Definitely coming back!

Cory was great. Very helpful and professional!

Amazing customer service, particularly Lena who helped us match our furniture and was a great help.

Sales person was courteous and patient. He did a great job assisting me.

Omg Lena and Xavier were awesome, with helping me purchase my first dining room table.

As soon as I walked into Ashley’s Furniture in Valley Stream (Green Acres Mall), I was greeted by Corey, who was very friendly, helpful and knowledgeable. He even helped me figure out how the furniture would complement the color scheme of my apartment. 5 stars. 10/10 would highly recommend. Thanks again Corey🫡

LENA IS TRULY THE BEST

I had a very great experience with Corey. He took good care of my husband and I and even stayed until after the store was closed to ensure the transaction went smoothly. He didn’t force more than we could handle financially. I appreciate everything that he did for us and will definitely recommend him. He was very knowledgeable about the products and services offered and i felt super secure with my purchase. I will definitely be back for more furniture soon!!! 10/10 Corey!!

Great customer service ever

Lena helped my husband and I pick our new couch. She was very informative and knowledgeable on fabrics and comfort with what would benefit our family. She stayed later than closing to help us pick without any rush. Just because of her, I would recommend this store.

(Translated by Google) Very good even if I don't buy (Original) Muy buena aunque no compre

ANGEL, the sales representative was truly amazing. He was knowledgeable and patient, and didn't make me feel like just a customer. It felt as if I was an extended family member. I will surely be back for any and all future purchases. Thank you so much, ANGEL!

Hello everyone I wanted to say thank you to Adele. I came to Ashley to shop and by furniture and I met Adele and she treat me like a queen with good service and I am so happy. I am going to be the advocate for Ashley because of Adele and her good service and furniture and thank you for everything ! God bless this business and the people like Adele that work here and I love her. She is the best and very nice with great service, give her a promotion and a raise she really deserves it.

The sale associate was smart and understood exactly what i was looking for… with service like that i will definitely return when im ready to purchase more furniture thank you Zach !!!!! U rock!

Very nice and professional people Thanks to Ranesha, Zach, adele, royan and Garick

Great service. Didn't feel pressured at all. Garick was extremely helpful and polite. Can't wait to get my dining set.

Annastacia and Alberto were amazing in my purchase today. From varies of options , to payment options they walked me through every step. Truly couldn’t be more grateful for my shopping experience. Will be back! She’s definitely family now

Garick was great from beginning to end And I really enjoyed my first time experience at Ashley Furniture. Thank you very much for everything

5/5 Stars - Exceptional Service at Ashley Furniture Store. I recently purchased a beautiful couch from Ashley Furniture Store, and I couldn't be happier with the experience. A huge thank you to Garick, the sales associate who assisted me. His professionalism, expertise, and helpfulness made the entire process seamless. Garick went above and beyond to ensure we found the perfect couch. He checked availability, discussed delivery options, and even helped us visualize the piece in our living room. His attention to detail and genuine interest in meeting our needs were truly appreciated.

Had an amazing experience purchasing our furniture for our new home! We had the pleasure of working with Annastacia and she was truly the best and sooo sweet. She helped us with our bedroom set and couch. As well as help us pick rugs to match. Truly went the extra mile to make sure we got a great price and experience :) even had me sit on massage chair while she typed up the order and made me coffee ! Nothing but great things from this store. Friendly ,sweet staff!

Just had a pleasant experience at the Ashley Furniture store in Valley Stream . I had help from Ms. Annastacia who had great enthusiasm to help me and my mother throughout my time there. She’s helped us find the perfect living room set and I can’t wait to enjoy our new product! Thank you again!

Annastacia, helped us out, she was great.

The sales persons were good but the delivery service had to ruin it for them could’ve done a better job my self if they left me the instructions 👎👎

Annastacia was very helpful! She was patient and very professional. She had thoughtful opinions and helped us make the best decision for us! We were very happy with her services!

!WILL NEVER BE RETURNING! Shiv was great and extremely helpful. Unfortunately I will never go back to Ashley furniture due to I had ridiculous amount of grief when I was with trying to get something delivered. I scheduled for the delivery of my new couch and a pickup of my old couch just to find out that they're trying to drop off my new couch and then several days later pick up my old couch. Which is extremely confusing because I wouldn't know where I was going to put in my new couch when I already have a couch. I even called the previous day due to seeing indiscrepancies just to be lied too that it'll be okay and everything will be fine. I had repeatedly told them that I will not be here on the second day. I then had to sit on customer support for 15 minutes longer than I ever should've been because it should have all been handled. I will never return to this company for anything. Your handling has lost you a customer.

Please go and see Zach when you stop by, great customer service without being pushy. We will definitely be stopping by again for our furniture needs!

Angel was more than considerate of all our needs!

Zach was a great help and made me a believer in tempur-pedic mattress. My family and I will be back soon

We received outstanding service from Donna. She patiently guided us through multiple options, helping us find the perfect bed for our daughter. Her expertise and personalized attention made the entire process smooth and enjoyable.

I was assisted by Zach I would greatly recommend, Him and his manger went out of their way to make my family and I as comfortable as possible while shopping and completing the transaction.

Excellent service very professional.

My salesman was well the experience with him was wonderful they were issues about pricing yet he and the companies saved me over $500 I think God and I thank them they were able to make an old woman happy, PS shout out to Alberto over here in valley stream

Roy at the Green Acres Mall store in New York is the best sales rep that I have ever met in my entire life. He was so nice, patient, helpful and professional. He is knowledgeable and provided so much guidance that it made the process seamless

I went in with my mom to purchase a new bed frame and was greeted by Angel. Angel made sure to ask us about all of our needs and assisted us in finding a bed frame that was stylish and within our budget. He made it such an easy and welcoming experience, we will 100% be going back for all of our furniture needs.

Annastacia was a pleasure, very kind and Polite. She took her time with us. Thank you so much.

I was recommended to Ashley furniture store by my coworker. My husband and I were looking for a twin over twin beds for our boys 👦. We were greeted by Angel, he was very informative, very patient, he went above and beyond to get us the best deal. 💯 % customer service

My experience with Shiv at the Ashley store at Green Acres was amazing. Shiv was professional, patient and very accommodating, especially when I changed my mind. I’m happy with my purchases and expect to make additional purchases at Ashley.

First time shopping at this Ashley location and my service was extremely excellent, Shiv was the sales representative that work with us and he did an excellent job, he was kind, patient and very cooperative, and the Manager for that store is Mr.Alberto he’s very friendly, kind and cooperative also. I’m rating this store 10 out of 10 because they have quality products and excellent customer service

Excellent place, I recommend it. They are attentive and have good offers.

Great experience, thanks to Donna. Knowledgeable, patient and accommodating!

I went to Ashley to buy my furniture and met the most kindness, patience, sweet spirited person that works there. Her name is Adele. Thank you so much! You are an asset to this company (ASHLEY STORE)

Anastasia is very professional and welcoming

Adele greeted me with a smile when I walked into the store. She was very professional and pleasant all through out the encounter. She answered my questions adequately. I am very pleased with her. She did an excellent job. I will be back again. Thanks.

The representative Shiv was awesome very professional an thorough. I recommend his salesmanship to anyone an moving forward Inwosh an the brand continued success with there high level of professionalism an customer service.

It’s very friendly place with affordable price. Donna help us lot to find right product. I’ll highly recommend all of my friends and family to come and deal with them without any problem.

Annastacia was awesome and was able to get us a great deal!

Very nice store pleasant to shop at.

Great service purchasing a couch. Angel & Alberto were super helpful. The delivery guys were prompt (645 on a 630-11am window) & respectful. All of these factors were a key factor in my decision to go back & purchase the matching ottoman. On my second go round the salewoman, Raneesha (hope I'm not butchering her name) was super cool. I wholly recommend this store & truly appreciate the professionalism of the staff.

First time purchase at Ashley and everything went perfectly. I usually shop at competitors, but this time Ashley had much better pricing for what I was looking for in comparison. Price was the determining factor for where I’d select, but my overall experience was great. Donna at the valley stream location was super helpful. She gave my husband and I the space to breathe while we checked out what we wanted without being harassed like some other store associates at competitors nearby were doing. Once I found the exact thing I wanted I was able to get all the information I needed and she answered all my questions with kindness and patience. Donna even went the extra mile to make sure I got the best pricing and secure delivery as soon as possible. She was a pleasure to work with. Delivery was also a breeze. Ashley sent emails and their delivery tracker helped make it clear when I would expect my delivery. The guys were so efficient and clean. Took care with my furniture and made sure everything was exactly how I needed it to be. Great job Ashley Furniture!

Annastacia has been one of the best Ashley TA. I would recommend highly Ashley green acres to come and purchase. Staff very kind and responsible

Our first time shopping at Ashley’s in Valley Stream and it was very good. The rep we worked with Shiv was kind and helpful and explained everything in detail. Definitely recommend getting your furniture at this store.

Annastacia was wonderful with helping me and my partner find our new couch for our home.

Guys please come in and see the Manager and Adele

I’m always grateful for such wonderful customer service when making a major purchase. A huge thank you to the Valley Stream; Xavier, Ronnisha and Adele!

I had a fantastic experience at Ashley Furniture in Valley Stream. Angel did a phenomenal job assisting me with my furniture needs. He was kind, patient and professional the entire time. Picking out furniture can be stressful but Angel eased my nerves and anxiety. He made me feel like a valued customer who appreciated by business. The manager, Alberto, couldn’t have been nicer as well. He assisted me with making sure I got the best deal possible. I would HIGHLY recommend this store for people looking for fine quality reasonably priced furniture. I couldn’t be happier with my experience. I walked out of there feeling thrilled about my purchase. Other stores should learn from Ashley because they know customer service and value best. Thank you for a great experience!

Alberto greeted me as I entered the store. He was knowledgeable of the items I wanted and assisted me promptly and professionally. I made a great purchase. Thank you Ashley’s…

My bed and chair are beautiful. The guys who put up my bed was very nice and professional. Korie the sales representative is an asset to your company. Thank you very much!

This is my second time using Ashley Furniture at Green Acres. The representative, Adele, is really nice. She is patient and explains everything even if you ask her 5 times. I truly recommend Ashley Furniture and ask for Adele.

Annastacia was very helpful and patient. Great customer service.

My experience was outstanding I left a satisfied customer. Donna was my sales person. Very kind and patient. Went the extra mile in finding me want I wanted. Excellent customer service!!!!

I went to Ashley Furniture looking for accent chairs and the customer service I received from Shiv was exceptional. He was very patient, helpful and knowledgeable.

Alberto and Angel gave us an amazing experience at Ashley's Furniture store. From the minute we entered the store, we were greeted by Angel who help us find what we were looking for. Alberto was very thorough explain finance part of the process. My mother and I left very satisfied with our purchases.

Donna and Adele were so great. They helped me immensely.

Roy, the sales guy was very helpful.

Anastasia is great! 💯

Angel is an amazing sales consultant. 80% of my reason for purchasing is his impeccable honesty

Service received by Representative Donna was excellent. Ashley's at Green Acres mall is the place to go.

Amazing Service

Annastacia, was not only the best but exceptional. Made my wife and I feel comfortable, welcomed and didn’t pressure us to purchase anything. Thank you Annastacia, greatly appreciate it! @Coach.Jus

Trusted advisor Mr. Shiv was very pleasant and helpful. He took time to explain and gave great advice, I’ll be back for my base shortly. Thank you Mr. Shiv

Very knowledgeable, patient, friendly, and professional

I actually love my furniture and recommend people to ashley furniture but I was completely outraged with the warranty experience. I spend a $1000 on a 5 year worry free warranty. They show you the selling features and make you feel like it covers everything and then you try to use it. I was never informed at the sale about what it doesn't cover, or what will void the coverage so I can do an even better job of taking care of my $10,000 order or I would have decide not to get the coverage because I find out it doesn't cover anything of any real value when it came to my bed for example. The wooden support leg under the bed broke and I was shocked that wasn't covered i was told. That's basic wear and tear.unbelievable. then it's not like they follow up with I'm sorry it's not covered but offer a solution like we can order that part for you or direct u to the facility in which I can order that part. It leave you with the feeling of we got your money and there is nothing we can do for you. You figure it out.then the warranty bullet points show that it covers cosmetics damage. Then I find out my claim was denied because of accumulation damage. I would also like to add they did not give me the terms and conditions to look over before I made my decision. So my fiancé's night stand hand some rings on 1 corner of the night stand and they said it's not covered because of accumulation. My argument to the individual was there is only one process for fixing the finish on wood and that is sanding the area and re staining and add polyurethane if they are not using a combination poly stain. So what does it matter if it's 1 ring or 4 rings.also I looked up the terms and conditions and found out that you have to report any accident within 30 days but the warranty is good for 5 years and you can make multiple claims. It doesn't make sense. it appears they just add stipulations to make sure they don't have to fix anything. So let's do the math. I have an accident then you send someone out to fix my ring on my night stand and this happens several times across my 5 years warranty how much is that. Verses you coming out1 time and fixing 1 section. I feel tricked because if they gave me all the information so I could make a well informed decision I would have never got the warranty on anything other than my recliner just in case the motor went bad. If ashley is in the business of just trying to get as much money as possible and their staff might have a bonus incentive for selling warranties and they don't care about having repeat customers than they are doing a great job and they should continue their practice but if they have integrity and want loyal customers they should do a retraining with their sales staff to inform customers of what it actually covers,what it doesn't,what will void the policy.let them know u have 30 days to report.let them know of the basic wear tear damage that's not covered that will typically happen especially with the bed frames that use those spaced out legs for support and let them know it's not covered and let them know how they can order it if and when it happens because that will be a common problem. I also called up ashley store in which I made my purchase and explained my situation and was told if that is what the warranty department said there is nothing we can do. I have never took my time to write a bad review before this whole ordeal made me furious.i spend a $1000 dollars on a warranty on $10,000 worth of furniture and I can't get anything fixed. Then when I ask is there a way I could find out what color stain did they use on the furniture so I could do it myself because I actually love my furniture and I would like to put it back to it's original look. I was told to look for a label,look online.i asked is there a way to contact the manufacturing to find out and he had no answers for me other than go to homedepot try match swatches to get it as close as possible.so if the 3rd party did come out how would they match the color? I would have mismatch furniture if they couldn't get it close enough.

Very friendly and helpful

This is my first time shopping at Ashley furniture store. I went to the valley stream branch and my sales rep was Mr Corey Johnson, he was very knowledgeable and patient, professional yet courteous. I had an awesome shopping experience especially since I left and went back in 2 hours, and Corey attended to me both times. He made a great impression on me and I will definitely shop there again. Thank you Corey, appreciate it Sandra

Great customer service!!! Corey was phenomenal, he helped us by going above and beyond with answering any questions we had.

My experience there today was great. Xavier went above and beyond to work with us on finding the perfect fit for our home. He made me feel very comfortable and he was very friendly and informative ! Without him I don’t know that my experience there would have came with the outcome it did. Thank you so much Xavier.

My sale rep name is Annistancia, she was knowledgeable , She answered my questions, She was very professional.

Today I was helped by Ms. Annastacia Stanley, while looking for a bedroom set, a living room couch and TV stand. From the moment I walked in she greeted me with a smile and made this entire interaction incredible. She went above and beyond to not only give me options but also showing them to me. From start to finish I felt completely at ease and trusted her knowledge, when I return for future furniture pieces I will be requesting Ms. Stanley.

I had a great experience here! Donna was very helpful and provided excellent service. Would definitely come here again.

donna was awesome! she was patient and very kind! definitely ask for Donna when you arrive:)

Great customer service friendly staff and very helpful

People at the store was very helpful. Delivery guys nice and professional you can't ask for more

Shiv was amazing with helping us find our new couch and media console. Would definitely recommend this Ashley ! They will actually walk you through multiple options and find you the best price. Thank you so much for all you have done !

My experience was so pleasant. Donna & Ronnisha were so helpful & welcoming. I visited the store only to browse but ended up purchasing a beautiful couch & bed. I highly recommended this location & will most likely be returning in the near future!

Cory was wonderful! Very sweet and knowledgable.

The customer service representative Xavier was very helpful and knowledgeable about exactly what I needed for my apartment, the quality of service and furniture are truly amazing.

I am so happy that i walked into the store and got Q as the representative to help assist my family and I. We went in there looking for twin beds for our toddler girls. We found ones we loved quickly and was excited to completing our purchase. I had an Ashley card and figured it would be a quick purchase however that wasnt the case. My card was close without my knowledge and i didn't have enough to carry out sale with the one on file. Q quickly assured me that we will figured it. We had to make a couple of calls...he even went as far as talking to his manager when the call service didn't help. He went above and beyond to make sure that i stayed as close to my budget as well as he was clear about the different offers made in order for me to complete my purchase and be able to pay off in a timely manner. Q THANK YOU FOR YOUR AWESOME CUSTOMER SERVICE 👏🏽 ❤️

Q is the man , recommend it

Q is the best worker for this company excellent customer service very respectful cool man

Associate Donna was a tremendous help! She had thorough explanation and showed me great options. Wonderful asset to the Ashley team!

I had a great experience with Mr. Alberto Tam . Really made my experience fun and went the extra mile.

I had a wonderful experience with the customer representative. He was very welcoming and generous.

Very helpful staff. Extremely patient and tentative. Absolutely coming back!

Que, the sales person that assisted my husband and I are extremely polite, patient, friendly and kind. I'm planning on bringing my sister there this wknd for him to assist her as well. Thanks Que

Great service above and beyond, Kwesi made us feel comfortable and assured about the quality products offered. Definitely recommend Ashley Store!!!

Going into the Ashley store at Green acer mall,kwesi was right behind my wife and I urging us in. Immediately taking charge. Showed us around there products. Kwesi was very professional,articulate and awesome. He got us a very good deal and got us a comfortable financial plan. I will encourage any potential buyer to consult with Kwesi "Q" Felix @the Green acer mall.

SCAM ! Do not buy a mattress from them . You will pay for a warranty and they will not honor . Spent 10k on a mattress paid for 10 year warranty 6 years later mattress sunk in and now they will not cover damage because mattress has a stain . Very poor business practices and very misleading. They need to do better !

It was so easy working with Kwesi “Q”. He listened to what we wanted our home to look like. He was patient with us and answered all our questions. If I come back to Ashley’s to get anything definitely would work with Q.

I went there yesterday. Kwesi is so so amazing, the customer service is top notch. I 1000% recommend to go there and ask for Kwesi, you won’t regret it

My mom and I went to Ashley Furniture because we just moved, we met Kwesi he is so nice, we were satisfied with everything and they are all quality. Will definitely recommend!!!

Kwase has amazing customer service! He was very informative!!

Great experience With Kwesi also know as Q!! He Is knowledgeable and extremely patient. Ask for him if you come to Ashley at valley Stream .

I worked with Donna at the Valley Stream location and let me say, FIVE STAR SERVICE! She was patient, courteous, knowledgeable and professional. She took the time to find out what I needed and took me around the store and showed me different options. She even put all the items in a room designer tool so I could visualize all the items in the space! I ended up ordering a chest, two nightstands, and a mattress with the adjustable base. I 100% recommend working with Donna!

Good afternoon this is Fagan Mr akiem is a nice person to do business with

Akeem was an amazing! Super helpful, knowledgeable and kind. I'll definitely look for him when I come back

Akiem was very polite, courteous and knowledgeable. He was patient and helped me to select something that I really love

Kwesi "Q" This guy is know what is doing Nice guy,friendly, He will never let you go sad Good job keep doing the way you're doing 👏 👍.

Was at ashley furniture today and u had akiem as my salesperson. He treated us with resoect and was very knowlegable in all the aspects of his job. Because of him i will definetly be sending morre costimees and ciming back again

Danny in Valley Stream is a gem. We are shopping for living room furniture and he showed us lots of options, so helpful!

Danny at Valley stream was Amazing so patient very Knowledge. gave us a ton of ideas for our new house. Thank you !

Akiem was super knowledgeable and had excellent customer service skills will definitely be recommending him and Ashely’s to family and friends. The manager was lovely to she helped us out a lot

I visited that location and met Akiem Martin. He was very attentive, professional, and an active listener. I placed the order and they was delivered on time. The small extendable dinning set was the only thing I interested to purchase. I had visited the Rosedale location to place the order and the sales reps were very rude, unprofessional, and told me to open an Ashley credit card to pay for the item.

The atmosphere was very welcoming. The associate, Cory was helpful, informative and professional in assisting me in my selection of furniture. I walked away satisfied with my visit.

Akiem & Ryan provided excellent service. Akiem listened to my needs and worked within my budget to make it work

The customer rep Akiem Martin that assisted us today was very customer friendly understand your needs and he is very helpful we were both satisfied

Shiv is super attentive, patient and informative. He aided me in the process of getting my new room set. I recommend Shiv to assist you too! Won’t let you down!

My experience with Akiem was very nice he was a good store worker and I highly recommend him if you are new to buying at Ashley’s furniture store

Lovely service today with Akiem! Not only was he extremely helpful, kind, great customer service, informative, patient, and overall amazing he made sure every little detail was correct with my mother and I. We had amazing service today and were able to make our first purchase with Ashley! We are so thankful to Akiem and Ashley. We would definitely come again for any future purchases and ask for Akiem! 😁

Salesman Akiem Martin was great, his customer service was exceptional. He was very patient and went above and beyond to make sure I was happy with my purchase. I will recommend anyone to go to him

Akiem had 10/10 customers service took his explained everything in detail and is a good person

Akiem its a great salesman!! Helped us to find the right couch for our family! Very informative. We appreciate his excellent service throughout this process! God bless him.

Thanks to Akiem we got our very first couch for our first apartment ! Services 100/10

Kwesi “Q” Félix assisted us with our purchase. We initially were just window shopping, but “Q” was so helpful and knowledgeable, we bought our sofas on the spot. Highly recommend Ashley Furniture. Make sure you ask for “Q”.

Alberto was beyond kind and professional and knew exactly what I needed. He very patiently assisted me in my choices and I cannot recommend him more highly!! The store was beautifully laid out and very clean and welcoming!!

I am so happy for the purchase I made at Ashley, today .I am thanking Danny for helping me out with my item and also the Manager who helped make it happen ,my God, you made my day. thanks 😊 🙏 Ashley store, you now have a valid customer

Alberto was amazing !!! Thanks again for helping me and taking your time with me !

Corey, was very helpful and patient with helping me with the right choice for purchasing a recliner for my home

Excellent service. The employee Shiv is very patient and really takes his time with helping his customers get the best of their purchase. Highly recommended Shiv when shopping at this establishment.

It was love at first sight, then I touched it, it felt great. I sat on it and it engulfed me with firm comfort. So I bought the sofa. Thanks Tiana due to your customer service that executed strategically and professionally. On.a scale of 1-10 you got that 12 play. Ashley Store ,Valley Stream. Is lucky to have someone like you.

Great service

Kwesi from Valley stream store was so helpful. I bought a beautiful sofa, two seater and a chest of drawers. Awesome discount. Thank you Kwesi

Q was very helpful,patient and answered all our questions. Very pleasant visit we were treated more than customers.

Customer service at this store is absolutely satisfactory.Our sales person was very knowledgeable not pushy and very patient and professional.I Will recommend Shiv to all my friends and family also Ashley’s furniture store.Their service is great.

Excellent salesperson and salesmanship! For Donna Brown

Corey was very professional and knowledgeable. He was patient and literally demonstrated and moved furniture in order to help me make the right pick. He is an asset to the company.

Donna was amazingly helpful, she understands my need and came up with the right product and good financial offer. Thank you Donna and thank you Ashley furniture team. Jude and Della

My wife and I were Welcome by Miss Gwin a professional and nice person. She helped us with our search and helped us find what we were looking for.And with Mr Corey oh my gosh they helped us from A to Z . It was a great experience thanks to Mister Cory and Miss Gwin. Great team.👏🏼👏🏼👏🏼👏🏼👏🏼 My advice to you out there looking for furniture, go to Ashley store in Green acres mall and ask for Miss Gwin and Mister Cory. Thank you guys 🙏🏾🙏🏾👍🏿👏🏼👏🏼👏🏼

Yascear and Johnson went above and beyond to guide my husband and I through the selection of a beautiful bedroom set and dining room set. They demonstrated a deep understanding of the furniture, providing insightful recommendations based on our preferences. Their friendly demeanor and patience created a comfortable shopping environment. Overall, their expertise and excellent customer service significantly enhanced our furniture-buying experience and made it an enjoyable process. We found the perfect pieces for our new home and I would highly recommend them and Ashley Furniture!! 10 out of 10!!

I ordered funiture from Ashley and met 2 of the kindest people, Ronnisha and Corey. They were extremely helpful and patient with helping me pick out furniture. Thank you so much for being so helpful. I’ll return again.

Guin assisted with excellent customer service, very accommodating and kind. The process of selection, pricing, and payment was very efficient.

Sale associate was very knowledgeable, and friendly. Made it very easy for us to make our selection .

Guin and Yascear are both super helpful and very pleasant to work with.

Sunday 12/31/23 my brother, my son and I when to the Ashley Store in the Green Acres Commons. My brother is moving and wanted new furniture. When we first entered the store sales rep Donna greeted us immediately. Donna was friendly and very professional. What I really liked about Donna was she was easy to work with, great listener and she had a great eye for style. Sometimes sales people tend to talk over you and can be pushy. Donna listened to my brother guided him but allowed him to choose. In the end we bought a dinning room set, sofa and rug. I love Ashley furniture and their sales team are the best. Bravo Donna!

It was very nice

Not professional at all. Wouldn't recommend

I purchased a bedroom set with the mattress and everything. Got the delivery and the mattress is wrong. I asked for a 2-sided mattress, and they sent me a one-sided mattress. Talk to warehouse and they ask me to wait for 2 or 3 days for the right one. They are saying that they can't do anything and that we have to sleep on the floor in this cold weather.

Donna was very attentive and knowledgeable!

Adele was awesome. We had a great experience and found the perfect sofa.

12/21/2023 had an excellent experience at Valley Stream store! Our salesman Andrew was not only knowledgeable but so personable and got us a great deal! Highly recommend you ask for Andrew when shopping there!

Horrible

I had a fantastic experience with Guin's customer service. Their kindness, friendliness, and remarkable patience made my interaction enjoyable. Guin went above and beyond to assist me, demonstrating exceptional helpfulness throughout the entire process. Highly recommended!

Amazing time here. Everything went smooth.

I met Guin at Green Avres location and she was the most amazing sales person, she was very helpful and understanding she was able to advise me and assist me in making the right choices,very knowledgeable in her craft.

Joshua was a great person with a great attitude a pleasure to have him service me

Terrible people working there very very rude and snobby

Joshua is very knowledgeable abd pleasant. Awesome sales person. If you're looking for a reliable salesperson check Joshua

Guin provided excellent customer service. I will be sure to reference her and Ashley’s to my friends and family.

Donna is an excellent customer centric person. Absolutely wonderful experience !!!

Great experience. Donna was very helpful.

Had a very, very great experience. Very great customer service. Served by SHIV.

The customer service here was amazing Donna went above and beyond. She was so pleasant and patient. Truly a blessing

The sales representative was very knowledgeable,pleasant and understanding, courteous also accommodating to my needs, thanks Shiv

Excellent service I’m very glad to chose Ashley The customer service is amazing They make me feel at home I love it

The customer service was excellent. Donna helped us find the perfect mattress & we did not feel rushed at all. She thoroughly explained everything and it was a great experience overall.

Donna Brown store representative gave excellent service

Great furniture

This. Place does not care bout you once they get your money. You buy the warranty every One ignites your call they don’t want to fix. Your couch and guess who has broken couch For the holidays. They could. Careless

Shiv was an excellent salesperson was very professional and let us take our time to decide

Wonderful atmosphere and professional sales team.

Good decition Great experience and Thank you Roy for helping me with the purchase.

I came hear looking for a comfy couch and that’s exactly what I got ! Kanan was exceptional. He made this such a great experience and was extremely helpful . He educated me on the numerous options available to best meet my needs . I couldn’t be any happier. I’m excited to receive my couch.

Customer service is wonderful. The salesperson listened to my desires and found the perfect furniture for me. I would recommend this store to my friends.

Great customer service

Very friendly staffs.Thank you Donna for helping us choose the right sofa .

My experience was great from the time I entered the doors at Ashley’s store! The sales representative Yascear Was very helpful and accommodating and very knowledgeable and pleasant from the minute I met him ! I am very happy with my purchase I got a rug, warranty,delivery and setting up the dining table for a great price! This is my home store moving forward! The store is actually very warm and welcoming! This is the store on valley stream!!! Love it— And it’s because of the sales rep Yascear-He even bought the rug down to our car elevator and all ! I will definitely recommend to my friends and family to ask for Yascear, great job!!!

Terrible experience took more than a year to get my couch fixed.

I must thank my wife who advised me to visit Ashley. My advise to any one interested in buying furniture that they must visit Ashley out let before making a final decision.

Corey was so detail in all the questions we asked, his customer service was very refreshing.

Ronnisha and Alberto are amazing! After a month of nonsense going back and forth with the corporate who were absolutely awful, these two were amazing and solved our issue with our broken base within 24 hours. I highly recommend using them when visiting the valley stream store, and DO NOT go through corporate.

Luis

Everything went great. Delivery men were the best. They were polite well mannered and friendly. They took there time to make sure we were happy.

The salesman Xavier was fantastic! He was very patient and understood what we were looking for

Very fast & good service.

I had an amazing experience this morning shopping at Ashley , my seller was very helpful and patient , I’ve been provided all the available options and he helped me out to chose the best one , it was a 5 star service 😍😍😍

My Salesman Was Fantastic!!! Welcoming, Knowledgeable, Attentive, & Patient, My Final Decision Was Exactly What I Wanted!!! The Showroom Was Beautiful & Spotless... Couldn't Be Happier With ASHLEY!!!!!!!

Excellent service, Luis was great.

Professional and courteous service

Royon and Matthew were so amazing and helpful in my experience of getting furniture for my new home with my family.

I give five star for the warm welcome that i recieved from Ronnisha,i told her what i was looking for and right away she gave me options and i am happy with my purchase at Ashley's in Green Acres,thanks.

I bought a couch from Ashley’s with the help of Kanan. He was patient, Knowledgeable and funny. I was nervous about the couch fitting through my door and kanan took every step to ensure guaranteed delivery and calmed me down about it. Thank you for all you incredible work kanan!

Subaas at Valley Stream helped me abd my family pick our sectional and rug. She was very friendly and easy to work with. Highly recommended!

I have an Ashley card and yet at purchase I was required to pay $100 down from my bank account. If Ashley is a credit account why am I required to put a down payment?

Never but their furniture warranty. They just fool u by saying that everything is covered but when its time and u call them they will say its another company handling that and the company which handles will say its not. Few items are on warranty for only 30 days and they will say its for 5 yrs. Its just there way to making money as they will make it sound so tempted and later on ur money is in waste. Whatever they charge on warranty u can but a extra furniture item for urself but never and i say never buy there warranty. I called and after continues contacting there warranty company called 5 star service informed me that nthng is included and i should have read the warranty disclosure which was never given and they have no idea why the sales person said everything is included in warranty so in a way just throwing balls at each other. So will highly say never waste ur money on Ashley furniture warranty as its total waste on money which they make sure u pay in full when ur buying the furniture.

Great customer service Kanan is accommodating and very attentive!

Do not purchase from here. They don’t explain that every sale is a final sale even if you want to exchange for more items and actually make the store MORE money. They purposely fail to explain these things so they can make a sale. Terrible customer service. Adele is a sales rep that only cares about her commission. Arnell the customer care rep was very arrogant. They offered no assistance in resolving the issue. The same day we received the delivery we tried to call to arrange for an exchange and were denied. save yourself the stress, don’t do go here.

I purchased a a living room set in 2019 and purchased their 5 year warranty. A few beams broke under the chaise lounge section after 2 years of purchase. Their five star customer service for the warranty was horrible. I got the run around for months before someone came to try to fix and then they never came back when they said they couldn't fix it. I had to call them several times before a credit was sent to purchase a new one.They told me at the store they would haul away the broken chaise but on the day of delivery they told me they couldn't. Just to be told after that it would cost me $180!!!! Ridiculous!!!... horrible communication and knowledge of what the store policy is. Extremely disappointed and would not recommend to anyone.

Great experience. The sales associate Corey was very helpful.

I couldn’t ask for anything better, they were very nice.

Ashley Show room does not tell you give a true understanding of what the Premium Protection plan covers. In less than a year my chest was not able to close due to broken reals on the draws… the warranty company just told me they can’t help me cause they don’t cover such. Thanks to Ashley Furniture Valley Stream, i am stuck with defective furniture forever. Please save your money!!!!

It was a horrible experience I ordered parts for a bed since the third week of May 2023, I was told that I would receive the items within 10 days, 10 days passed no delivery, I called to get an update they inform me that the part was shipped, two weeks passed, I called on a Tuesday and they inform me that they spoke to the warehouse and I should receive the parts that Saturday. Again no delivery I went to the store in valley stream and I was informed that the part is out of stock and they have no idea when will I receive the parts. Lies lies lies, so unprofessional and I just received the parts on August 3, 2023. I would not recommend Ashley to anyone….. they don’t even deserve one star….

Subaas was great!

(Translated by Google) Yes excellent attention (Original) Si excelente atención

Jason was great in showing us differentoptio s available

I made a purchase today and am happy with my decision thanks to Adele Daniels she was excellent she knows her business very happy with her thank you

Staffs here are friendly and their customers service is top notch

Great representative. I must say I enjoyed shopping. Thank you so much.

Graylin was very patient . Best customer service I ever had in a long time. Thank you.

Today we shopped at Ashley's for a wide range of furniture and was greeted by Graysin and also Adele who went above and beyond to assist us while providing exemplary customer service and was very patient with us. Happy we stopped by today!

I’m happy with my purchase. Bought the sofa online and when seen at home it was better than expected. Also the delivery crew was amazing and helpful. Thank you.

Nice and friendly

CASSY from scale 1 to 10 , i put her 9. Because on first i came just to check the prices and wait for 4 th of july sale . But from the get go the way she approched me and second i asked her to leave alone . What she did and finally after she comes to help. On the other hand she knows what she talking about. Because for while i just want to buy the bed . And finally she convinved me to buy it by showing me all the avenue for better discount. Thanks the manager who broke the deal . It was a good experience.

Corey was a great salesman. He always had a nice attitude towards us and we managed a great deal together.

It was an long but amazing journey from choosing my furnitures to having them Delivered. Thanks to my sales rep Rori and my two guy delivering the couch on 6/1 Joel and Jose they did everything to make the couch fit even though it seemed difficult they made it happen.

We received excellent customer service from Xavier! He was friendly, knowledgeable, and a great communicator who helped us make a great decision. We will definitely return should we need any more furniture in the future.

Jimmy was wonderful

The peoples in that place make me feel at home take time explain to me am so happy I went there thank you guys for treating me good May God bless you 🙏🏽

Small showroom, no one asked to help us or guide us through store.

Cassy and Corey are amazing!!!!!! They both took their time and ensured that all our questions were being answered and we left fully satisfied.

Corey was great. Quick and efficient and recommended exactly what I needed at a reasonable price. I love my furniture.

Upon arrival I was greeted with warm welcoming smiles. The associate that assisted me name was Ronnisha she was very polite professional and knowledgeable of the items in the store and the specific items I was interested in that was not in the store at the time;but she was able to find it on her tablet and show me one in the store that was similar. She took her time in with answering my questions and finding out the difference in the measurements of the items in the store compared to the one I actually wanted that was online so I could have an better idea of the size I was getting. I had a really lovely comfortable (Not pressured) experience with Ms.Ronnisha at Ashley Furniture Store in Vally Stream. I did purchase the items I wanted from online;the price in the store was a little bit higher than what was priced online and I was given the online price…Yay! Mr.Alberto closed out my purchase and it was a pleasure dealing with him as well…very nice. I will revisit this particular Ashley Furniture Store again and hopefully Ronnisha and Alberto are there to assist me. Signed, A Very Happy and Satisfied Customer 5/10/2023

Ok Place Not Bad For Furniture Shopping Best Place For Last Resort Furniture Shopping

Ronnisha provided excellent customer service.

Cassy was so great , she got us what we needed and was very knowledgeable on what she was selling . Thanks so much cassy !! We will be recommending people to her , and definitely will be coming back again if we need anything else in the future. Great customer service !!

Casey was amazing. She was helpful, informative and pleasant. She helped me secure the best and most affordable options within my budget. Highly recommended.

Kanan provided amazing customer service, knowledgeable, sweet and awesome! go to him!!

Xavier & Jazz went above and beyond to make my shopping experience seamless. They took the time to show all Ashley has to offer. They were patient & thorough. Highly recommend working them if you’re shopping at Ashley Valley Stream.

This was my first time purchasing from Ashley. Kansan made my experience very easy as he was extremely helpful. I will be returning for future purchases!

Great service ! Jimmy was TOP NOTCH. I will come back

Great customer service 👏 Jimmy in particular n his supervisor

My issue is not with Salesperson. Store ppl are actually Good Ppl. ------ no complaints about store/merchandise. ------ MY DELIVERY WAS A NIGHTMARE!!!! DRIVER WAS NOT PROFESSIONAL AT ALL.... I don't want to deal with ppl who don't care.... HOPEFULLY ASHLEY will hire professionals to represent their name.

I was unaware that I purchased a damaged chair until I got home…I am aware that it was a discounted floor model but damaged goods should’ve been communicated so that I can make an informed choice vs paying close to $400 for a a damaged chair. I could’ve chosen to settle or ask for a deeper discount. I showed proof and the response was I’ll be taken care of on a future purchase. There will be no future purchase.

Casey helped us and was so sweet and helpful

Good

Was great organized polite friendly staff helps you with suggestions but not overbearing when doing so.

The sales associate Corey did an amazing job helping me out today. He was very patient with me and my son. The whole staff actually did a great job working together.

Great service & awesome staff.

Brandon is a really really good sales person. He was very polite and listened very carefully what we needed. We are very happy with his service. He sold us a sofa we wanted at a very good price.

Mr. Tam was amazing, and very helpful.

Just purchased the Lyndeboro living room furniture at the Valley Stream, NY store. I cant wait for the delivery.. Our sales person, Brandon, was very curtious, professional and had lots of patience with us as we kept changing our mind.. Thank You for your hospitality.. We will be back

Brandon was Very knowledgeable with all the items

My order was on time I was very happy with it!

Brandon was our sales person. We honestly thought we would just be looking but we found the perfect set, with Brandon's help. He was patient and let us make up our mind. He explained our financing options and answered all of our questions. We are very happy with our purchase.

Salesperson was very helpful and courteous.

Friendly staff. Great customer service. Sales associate Jazmine assisted with picking out a perfect set for my entertainment room. She was very attentive and patient answering all my questions. Thank you.

Hermel was absolutely amazing. He helped me the whole way since I’ve never bought a couch from a store like this. Let me browse on my own for a while and answered any questions I had. The couch I found is like a dream. I’m so excited for it to me delivered

I have been to many furniture places and many Ashley Furniture stores in Florida. I came with my daughter to Ashley in the Green Acres shopping center.l, Valley Stream.We are looking for a couch and bedroom set. Tee our Sales person was knowledgeable and gave us a lot of great advice. She spent time with us even though we told her we are waiting to hear about a closing date and can’t buy yet. I can’t say when we will be ready to buy but will definitely come back because of the professionalism that Tee Provided us. Thank you Lisa Vecchione Jenna Blackman

Great variety, great value, reasonably priced.

I’ve been a valued customer of Ashley for a long time now! I’ve vouched never to order anything again after the last time, but I went against my decision and did order. I wanted a bedroom set for my son, a love seat, a mattress, coffee table and two side tables. I Chose the love seat I wanted. The guy there also looked at it and told me that’s a great choice. I even showed him the video of the space at home for it. I signed and made the necessary transactions in hope of the items purchased. First they didn’t come when they said they would.🙄 my husband was there at home to receive the furniture. Turns out they sent a big old couch that took up the entire space of my sitting area. I had to cancel the order for the coffee table and the two side tables because I had no space for them!!! I was livid!!! So now the guy is saying that is what I signed off on!!! When clearly I pointed out the piece of furniture I wanted. He made the mistake on his computer!!!!!! Talking bout I signed to it! Yes I trusted you give me what I wanted!! Ashley I would never introduce anyone to Ashley furnishing!!!!!! And even if you decide to buy anything from them please pay keen attention over and over, because they will give you something you didn’t want, and tell you that once it’s in the house they are not gonna come for it. And to make it worst none of the two guys called me back to apologize or to find out if my issue was resolved! All they care about is the money. I really expected better from Ashley. Shame!!

Very good salesman

Xavier and Roy were great and hospitable! Everything with the purchase went very smoothly.

They are stealing people's money. I purchased some items and cancel one of them. They never give me a refund, every time I called they said it was in the process. I almost forgot, maybe they are waiting for people to forget so they can steal money. Today I remember and called again and they said they will process it today. And also please look at the online price. They have a different price than online. They are waiting to steal your money in every way.

Worked with Brandon who was efficient in his service to me as the customer. He was also knowledgeable in helping me to select the items that I purchased. I will be coming back to Brandon early Spring to purchase a bedroom set. Thank-you Ashley Furniture for hiring Brandon!

I found the service at Ashley to be exceptional. The interaction with the representative,Kanan,was amazing from the moment he offered his assistance when I entered the store to when he carefully placed some of the items I purchased into my friend's car. He was persistently professional,polite,caring, and patient. He was also very knowledgeable about the products and he exhibited a great sense of humor while providing the service. It was indeed a great shopping experience.

The store is nice but the furniture is horribly made

Great experience! Staff was friendly, patient and answered all questions. Great selection & very clean

Cassy and Xavier were extremely helpful with my purchase. Cassy made sure to explain to me the benefits of getting a proper mattress, and she was very informative and genuine. Xavier definitely made sure to assist me with payment plans and to ensure I was able to get all the furniture I asked for. He also explained the payment plans to me in a way that was almost foolproof. Also, they were patient and took the time to understand how I wanted my apt to look. I showed them a video of my apt and they literally tried to figure out how the furniture will look in my Apt!

Brandon & Corey are great to work with. They were very helpful with all our questions. Thanks again Brand and Corey!!

I was met as soon as I entered the store by Danielle. She was very welcoming, professional and patient. She took the time to listen and recommended pieces she thought I would like. Very please with the experience and purchase.

Ashley's staff is outstanding especially Danielle and Jazz so accommodating and awesome! I will be back !!

4ys ago I Purchased a sectional at Ashley. I also purchased the platinum warranty because I was told by Ashley employees it covers everything. Lies,lies. I put in a claim and all of a sudden the warranty changed. How does that happen. I do not recommend them to anyone. EVER

Super helpful and knowledgeable about everything. Got a great bedroom set! Staff was friendly and nice throughout the whole process!

Tee was exceptional. Her customer service skills were impeccable!!! Highly recommend her if you go to this store

Cassy was great when we came to pick up our bedroom set. She showed us multiple sets until we finally landed on the set that caught our eye. She thoroughly went through all the purchasing options.

Cassy was really helpful finding us the perfect bedroom set with TONS of storage space for our new apartment. She gave us plenty of options to choose from. She definitely made us feel welcome and took her time with us.

The delivery was on time workers was responsible and respectful. They pay special attention to my merchandise.

We feel good and comfortable to deal with them..

Very friendly and very professional took care of my problem very quickly

Great service overall

It was the best experience ever, really loved the customer service and the attention with the client.

Great

We had a great experience buying our furniture. JAZZ WAS WONDERFUL! WILL SHOP HERE AGAIN.

Xavier was amazing. He didn’t push us to buy furniture and he asked about how I wanted to use the furniture. He took time to look at pictures of my space and talk through arrangements. He truly made it an easy experience.

Excellent service, very personable and didn’t feel pressured to make any purchases (even though we did!)

Great service and value for your money. The staff, especially Jasmine, listened and provided suitable options. In the end, we picked furniture that was perfect for our home.

Awesome 👏🏾 job very professional my sales guy Corey was very knowledgeable about every thing I asked him about. He also save me a few dollars considering I spent over 8,000 on merchandise……enclosing, I’d say if you want to save money on some beautiful furniture I’d recommend Ashley furniture Valley Stream New York is your place to shop thank you oh and ask for Corey🙏🏾🤙🏾

Did not have the time gor me to Check the merchant!!

it was good

Alberto in valley stream store was so helpful once I arrived to New York from Florida. He was able to get my delivery earlier than the original date I got online from Florida. Great customer service, great delivery the guys were so professional and I am in love with my set of bedroom.

Had a wonderful experience! Was greeted by a absolute great young lady Jazz. She was very friendly and knowledgeable about their products also Roy who was very professional and friendly who help me allot to get all my measurements correct . They show me allot of variety of recliner and great quality and prices. I bought almost everything furniture from a Ashley. It a wonderful store. I would 10/10 recommend for your next furniture purchase.

Camella awesome sales person Very clear

First off the sale rep (CASSANDRE GAUBE) totally lied to me just to make a sale. She doesn't return your calls or respond to your text. Gave me no updates on my delivery never returned any of my calls. Had to call the store and found out my delivery would be in 2 to 3 weeks from the date she said it would be delivered. I just canceled the order all together because I was expecting it to be delivered before Christmas being that we placed the order the day after Thanksgiving. I refuse to let her earn a commission for a job poorly done not off my money should've went to A&M DISCOUNT FURNITURE like I started to. 😤 but I will going there this time around...

Your Associate, Alberto, was extremely helpful & knowledgeable. I was very pleased with the service I received. Alberto is an asset to Ashley Furniture. I'm hoping that when my items are delivered I can expect this same service.

Great service. Xavier was very welcoming, friendly, gave me all the proper info and was a straight shooter. Didn't pressure. Customer service was great with a nice cup of coffee and water. Quick transaction too! Highly recommend you giving this store a chance.

Good service good quality furniture that's what I want I am satisfied

The best experience ever

It was an excellent experience. Ashley have great dining room options. Xavier Evans and Rashida did a great job going through the details for each dining table and also the cost. Lastly, Ashley satisfied my financial goals.

Ashley has the worst customer service. I purchased all the furniture for my new home an year ago with 5 year warranty service. When one of my night stand got damaged & when i went to the store to place the order after everything the store associate said its almost 100$ for shipping which is impossible. The store associate wasn't helpful at all & all she said is call customer service.When i call customer service they said its nothing they can do about the shippi ng price & only the store can help with that. Spoke with (Christina)store,(Arieo) customer service & ( Eber) platinum warranty service to get my money back for the item due to terrible customer service. As a customer I would not appreciate this.

Bought a sofa set one year before now the leather started ripping off … called the protection plan they telling this will not cover in our plan…. Nothing covered in protection plan its a cheater plan pls avoid this store and protection plan

Cassy and Adele Excellent service along with the care for there customer comfort and styling 💯❤️👍

Great Experience Always

My server Subaas was tremendously helpful and patient. Thank You so much Subaas!

Experience was awesome. Sales Rep Adele was a true professional in carrying out her job and so it made shopping so much fun. Happy I met her

Quick, polite and did not pressure me like most salesman. Also offered me the best chai latte ever! Xavier was very helpful during my experience at Ashley furniture.

What a great experience, wonderful personality. Great job Cassy. Bless.

It was friendly and welcoming . They were very helpful in all the questions I presented to them!

Camilla was an excellent sales rep, my experience was awesome with her.

Ask for Kanan! He’s the best! He was very patient with my mother today. She was looking for a new sofa and she’s EXTREMELY picky. Kanan listened to her needs and found the perfect sectional for her.

Cory's service was exceptional. He was very patient and understanding. Great service, I would recommend him to anyone.

Wonderful experience. Everyone was very helpful and professional. I’m very happy with my purchase. Shout out to Cassy and Adele.

(Translated by Google) It has everything for the home (Original) Tiene todo para el hogar

I had a great experience at Ashley in Valley Stream, NY. Alberto was professional and helpful.

Corey was extremely helpful and attentive! From the second we walked into Ashley’s, we were greeted and shown items similar to what we were looking for. The guidance was informative and thorough. Someone was always nearby to help, while still allowing us the time to deliberate and look around on our own. The store has a great selection with affordable prices, and the employees all have a wonderful upbeat energy. We ended up getting a gorgeous reclining couch. Would highly recommend!

Valley Stream Store…. I’m so happy for my new bed Kanan was so helpful and a nice person I appreciate him for all the help 🙏🏼also The Manager was nice person.

I just got my living room set, and under an hour it was put together. The delivery person called me to let me know they'll be here in 15 minutes and they were. Very friendly and humble guys. This is my first time buying from them, but it won't be my last.

(Translated by Google) Exente service (Original) Exente servicio

In store experience was wonderful also delivery service was very professional

Great customer service! Alberto was very nice and patient. I explained to him what I wanted and he showed me great selections. I was very satisfied. I brought a living room set and a dining room set.

Customer service Representative was great. The staff is very polite. A plus service.

It was really a great experience. Thanks

Absolutely amazing experience!! I’m so grateful for Cassy and Roy!!!! They are beyond amazing. They took their time with my husband and I and made this a perfect experience. THANK YOU!!!!!

Terrible experience with this store. The sales representatives gave me incorrect information about the required measurements of my doorway telling me that the couch would NOT fit unless it were a certain width, and convinced me to pay for the $170 guaranteed delivery. The couch arrives, and I look at it, measure it, and turns out it absolutely would have fit and had room to spare. I called to see if anything could be done since this was a service they sold me on that I did not need, and the manager I spoke with was unbelievably rude and just kept repeating the same bogus line about "this is our recommendation and you don't have to take it, that's on you for deciding to" - basically telling me that I shouldn't have trusted what his employees told me about the measurements. What excellent customer service! Isn't the point of their sales reps to provide me with correct information? Terrible experience, I would absolutely not trust anything their employees tell you and make sure you do your own investigation into dimensions to determine if you need this service or not. I provided them my doorway measurements, and they told me that I needed it or else the couch wouldn't have fit, and they said they would charge a $100 fee if it ends up not fitting, so of course they are trying to sell me on the guaranteed service. Unbelievably not cool, and definitely not cool of them to not want to do anything to rectify this. Will not be going back. I would have been a returning customer, but not anymore. 2 stars only because the couch is nice and the delivery guys were great.

GREAT PEICES AND A WIDE VARIETY TO CHOOSE FROM .

The salesperson Cassie was very knowledgeable of the items for sale and guided us through the process of purchasing a premium bedroom set. Top notch sales experience.The delivery was excellent as well.

Ashley Furniture store Valley Stream Corey is very professional and thorough he's very patient with you as his customer.

I had a very satisfying experience while shopping and delivery. The movers were careful with the furniture and gave us time to prepare .

Excellent woodwork and delivery was on point. Store staff worked with my budget and gave me an excellent bedroom set!

Great experience, patient and listened to everything I was looking for

I love the salesman Mr Singh . He’s very pleasant and patience with you. He explains Eve in detail and doesn’t hesitate to let you know if there’s a problem they can fix it . He is the best salesman I’ve met so far . Thanks to Ashley for hiring him 🙏

I went to shop for bedroom furniture for me and my boys. I was greeted by Adele who helped me find the best bunk bed and queen size bed. She was very helpful and patient with me. Anything i seemed confused about she took her time explaining all the different beds and mattresses. Let’s just say i walked out of that place a very happy person. Ask for Adele when you go. She’s the best.

My adviser Xaiver was very patient and took the time to ensure my purchase experience was rewarding and fit my budget. Thank you X.

Great service great pricing great great great thumbs up 👍

Excellent selection and Ronnisha helped me find the perfect sofa, kitchen table and tv stand. Ronnisha and all the employees there were very friendly and helpful. The furniture at Ashley’s is beautiful and I’ll probably be back for more.

Royan, my Delivery Team and the support people made this purchase seamless. It went very well and everything was on time.

Terrible Service. Didn’t want to pay my family any mind. One representative was on their phone when I wanted to ask a question for help she completely ignored me. I’m disgusted.

Good customer service. For the delivery, make sure to call them and ask which stop you are and where is the delivery stop before you!

Wow where do I begin .Ronnisha and subaas was great. customer service was above and beyond .I came with my good friend and I’m glad I did .

Very professional and courteous and friendly staff but we encountered a slight problem with billings that should not have happened and a problem with the delivery with the dimensions but it is still a beautiful piece of furniture

The sale person was very helpful and friendly

It is very humble of me to give 1 star. Very rude uncooperative delivery drivers. They’ve disrespected my mother who cannot speak English couldn’t find a translator meanwhile the driver clearly spoke Spanish but pretended he didn’t. My mother spoke to service and they also disrespected and ask why didn’t my mother learn English. There are between 350 and 430 languages spoken in the United States making it one of the most linguistically diverse countries in the world. There is not an official language at the federal level in the US so there was no reason why we were disrespected !!! I’ve purchased from Ashley’s multiple times and this will be the last time. I do not recommend anyone to do business with a company who discriminate customers.

It was a pleasure picking my living room sectional at Ashley. I came to the store for three weeks deciding on what I really wanted and Chantel was great to work with. She was kind, informative, she listened to what I was looking for and lead me to the sectional my husband and I purchased. Adele was also very helpful in this process. I will absolutely purchase my next pieces of furniture from Ashley and I look forward to working with Chantel again.

The ashely homestore has a good selection of furniture good build quality many options to choose from

Great service

When I entered Ashley Homestore I was greeted by Cassy with a warm smiled. She was very helpful and knowledgeable about the furnishings. I left with a smile on my face and a beautiful new sectional sofa.

Technically I would not leave any reviews Ashley does Not Follow directions They sent my furniture assembled when I did not want it to be assembled I needed it to be in a box so it could go into storage then when I accepted it and I spoke with them and they heard it on the voice message or they recorded line they're gonna tell me that they cannot take it back I am very unhappy with this purchase that I made from Ashley's furniture from here on and I will not order from Ashley home furniture again and make sure that you get everything in writing and check your furniture before excepting it they will not take it back I give it 100 Thumbs down

Had a great experience here! Xavier was knowledgeable and had us in and out with our delivery scheudled for the following week. Highly recommend!

Great delivery very experienced workers

Very satisfied with product, delivery and set-up. Gorgeous bedroom and dining room set.

Great service Cory was very helpful and patient

Camella in the Valley Stream store was an absolute pleasure. She was patient even when I was undecided and made recommendations when necessary. Not pushy at all. Delivery was fast. They were punctual , assembly was quick and they took away the garbage. I was pleasantly surprised with the service at Ashley’s and will be back.

Subaas & Alberto were very helpful with assisting me from beginning to end with my purchase of my new bedroom set. Excellent customer service.

Alex was great good service and pleasant all the time I will recommend to anyone who visits Ashley

Subassembly And Alberto were very nice and patient with us

My entire experience was great. It took me 4 visits to the store but the sales people were great! Delivery was on time and the guys were neat and quick.

Corey at Ashleys Furniture store was an amazing help! He is extremely informative, patient, and knowledgable. My fiancee & I purchased a 5pc sectional sofa and 2 new pillows.

Great shopping experience. Esley was our Ashley Home assistant and was very helpful and kind. We stayed after closing to buy a mattress and she made the experience very smooth.

CASSY is amazing! She was incredibly helpful with taking my vision and making it reality … at AWESOME prices! the checkout process was quick and easy as well. 10/10 recommend working with Cassy on your next furniture purchase

If I could give Mr Alex and Mr Corey 10 stars I would! I’m a very indecisive person and they were extremely patient and answered all my questions, that helped me find the furniture I exactly wanted. Would highly recommend this Ashley store based on their service.

Delivery came at 7am, love it. The delivery did come early, but the lift coffee table was of poor quality

Nobody even pay attention to me i went in walk around and walk out Nobody says hello can i help you i wanted to look at bedrooms set so i went to raymore and flamergan spent 10,600

Camella, trusted advisor at Ashley in Green Acres, was fantastic!! She was patient, diligent, and thorough! She helped us with ease finalize and purchase a sofa set. Thank you, Camella!

Was very please with the showroom and please with customer service was given attention right away

Alex has excellent customer service I love this one five towns is terrible come here make sure you use Ashley in valley stream

Excellent help received from Antoine. He i greeted us and showed a variety of chairs before we made our decision. The manager Xavier was helpful as well. We were all laughing due to the great energy I received from them. I will most definitely return and shop again. ( Shout outs to Camella who assisted us the first time we went she was also incredibly helpful. )

Me and my wife bought furniture for my entire house, and we are so happy that we bought every single item on Ashley’s Furniture in Valley Stream, NY. If you see this email, I will recommend you to talk to Cassie, she is amazing, explain to you every detail, give you ideas and opinions, she is just amazing ! If I have to go back I will only go to her and no one else !

My customer service experience at Ashley home store was just awesome ☺ The customer service person I had was Ronnisha she was very knowledgeable polite and professional oh I can't forget how patient she was because with so much beautiful furniture to look at It was hard for me to make a decision I finally did! And I am completely satisfied!😊Thank you

Jaz and Xavier were really helpful and extremely patient!

VERY POOR SERVICE AND PRODUCT Dear customer, try Raymore or Bobs furniture instead of Ashly Furniture before making a purchase. I ordered a dining room set from Ashly, but three times they gave it to me broken or damaged, and the fourth time they asked me to wait a month. After numerous unsuccessful attempts to contact Ashly's customer service department and manager, I decided to buy the dining table from Raymore.

Ms. Taylor at the Green Acres mall provided excellent customer service. She was patient and extremely knowledgeable. She answered all of my questions and took a considerable amount of time with me to ensure I absolutely love my furniture. I would a million times over return to this store.

Cassy is the best. Knowledgeable hands down about beds like you've never heard before. "You can't sleep on your bed set and dressers, be sure you invest in your sleep" she says. And she can explain why. I dont have a house but I will be finding one just so Cassy can furnish my home! Managers raise her immediately I have $20k in bedroom furniture on standby with her.