Ashley Store Valley Stream, NY

Salesman Angel is the BEST!!! He’s patient, listens to your needs, concerns and assures you that you’re getting the best product.

Lena is committed to excellent customer service. She made an appointment to ensure she could spend time with me without interruption. I highly recommend Ashley Furniture! Ask for Lena!

I came in for a chair and left with a new bedroom. Lena was amazing and took her time to go through everything with us.

Awesome love the service will definitely buy again highly recommend

Corey was very helpful and made sure I received the best price on my new mattress and bedroom set. I will definitely recommend Corey if anyone needs furniture. Thank you Corey

I had a great experience working primarily with Lena at the Valley Stream location, with some assistance from Xavier. Lena was incredibly patient with my wife and me and was very knowledgeable about all the different furniture we were interested in. We ended up purchasing an entire living room set that we are very happy with. The experience we had at Valley Stream was exceptional, and I will definitely be shopping with Lena again in the future. If you are ever at the Valley Stream location, just ask for Lena; she will take great care of you.

Zach was helpful and informative

Great sales person Sweet and patient with thanks so much Lena for your help and Cory

Adele was very helpful and pleasant.

Corey was very helpful and loved his personality.

Shopping for an older parent could be a bit stressful. I’m grateful we had sales associate Lena Rodas assistance in showing us different options and was knowledgeable about the items. She was patient with my mom and was able to explain it to mom multiple times. The selection they have in this store is impressive. Thank you

Anastasia and Roniesha were AMAZING!!! After a less than stellar experience earlier in the day at a different retailer we were more than pleased w/ the level of customer service, the knowledge of inventory and overall shopping experience we received at Ashley that we will gladly be returning to shop w/ these lovely ladies again!! Thank U so much!!

I went to Ashley on sunrise highway in valley stream. Corey was able to work with me on my budget was extremely patient and responsive even after I left the store ! 10/10 recommend !

Anastacia was very helpful and walked us through all furniture we were interested in. Very Respectful .

Anastasia was very full, informative, and made me feel very comfortable during my experience at Ashley Furniture. I appreciate her knowledge and dedication for helping me find my furniture.

Our rep LENA ..did an excellent job here at the green acres location..very patience ..very humble..and well knowledgeable with the products...she was great resource for her..great personality..

The only

I loved the experience here the worker was so nice, the service was amazing and we got a great free massage with free hot chocolate and water. Definitely coming back!

Cory was great. Very helpful and professional!

Amazing customer service, particularly Lena who helped us match our furniture and was a great help.

Sales person was courteous and patient. He did a great job assisting me.

Omg Lena and Xavier were awesome, with helping me purchase my first dining room table.

As soon as I walked into Ashley’s Furniture in Valley Stream (Green Acres Mall), I was greeted by Corey, who was very friendly, helpful and knowledgeable. He even helped me figure out how the furniture would complement the color scheme of my apartment. 5 stars. 10/10 would highly recommend. Thanks again Corey🫡

LENA IS TRULY THE BEST

I had a very great experience with Corey. He took good care of my husband and I and even stayed until after the store was closed to ensure the transaction went smoothly. He didn’t force more than we could handle financially. I appreciate everything that he did for us and will definitely recommend him. He was very knowledgeable about the products and services offered and i felt super secure with my purchase. I will definitely be back for more furniture soon!!! 10/10 Corey!!

Great customer service ever

Lena helped my husband and I pick our new couch. She was very informative and knowledgeable on fabrics and comfort with what would benefit our family. She stayed later than closing to help us pick without any rush. Just because of her, I would recommend this store.

(Translated by Google) Very good even if I don't buy (Original) Muy buena aunque no compre

ANGEL, the sales representative was truly amazing. He was knowledgeable and patient, and didn't make me feel like just a customer. It felt as if I was an extended family member. I will surely be back for any and all future purchases. Thank you so much, ANGEL!

Hello everyone I wanted to say thank you to Adele. I came to Ashley to shop and by furniture and I met Adele and she treat me like a queen with good service and I am so happy. I am going to be the advocate for Ashley because of Adele and her good service and furniture and thank you for everything ! God bless this business and the people like Adele that work here and I love her. She is the best and very nice with great service, give her a promotion and a raise she really deserves it.

The sale associate was smart and understood exactly what i was looking for… with service like that i will definitely return when im ready to purchase more furniture thank you Zach !!!!! U rock!

Very nice and professional people Thanks to Ranesha, Zach, adele, royan and Garick

Great service. Didn't feel pressured at all. Garick was extremely helpful and polite. Can't wait to get my dining set.

Annastacia and Alberto were amazing in my purchase today. From varies of options , to payment options they walked me through every step. Truly couldn’t be more grateful for my shopping experience. Will be back! She’s definitely family now

Garick was great from beginning to end And I really enjoyed my first time experience at Ashley Furniture. Thank you very much for everything

5/5 Stars - Exceptional Service at Ashley Furniture Store. I recently purchased a beautiful couch from Ashley Furniture Store, and I couldn't be happier with the experience. A huge thank you to Garick, the sales associate who assisted me. His professionalism, expertise, and helpfulness made the entire process seamless. Garick went above and beyond to ensure we found the perfect couch. He checked availability, discussed delivery options, and even helped us visualize the piece in our living room. His attention to detail and genuine interest in meeting our needs were truly appreciated.

Had an amazing experience purchasing our furniture for our new home! We had the pleasure of working with Annastacia and she was truly the best and sooo sweet. She helped us with our bedroom set and couch. As well as help us pick rugs to match. Truly went the extra mile to make sure we got a great price and experience :) even had me sit on massage chair while she typed up the order and made me coffee ! Nothing but great things from this store. Friendly ,sweet staff!

Just had a pleasant experience at the Ashley Furniture store in Valley Stream . I had help from Ms. Annastacia who had great enthusiasm to help me and my mother throughout my time there. She’s helped us find the perfect living room set and I can’t wait to enjoy our new product! Thank you again!

Annastacia, helped us out, she was great.

The sales persons were good but the delivery service had to ruin it for them could’ve done a better job my self if they left me the instructions 👎👎

Annastacia was very helpful! She was patient and very professional. She had thoughtful opinions and helped us make the best decision for us! We were very happy with her services!

!WILL NEVER BE RETURNING! Shiv was great and extremely helpful. Unfortunately I will never go back to Ashley furniture due to I had ridiculous amount of grief when I was with trying to get something delivered. I scheduled for the delivery of my new couch and a pickup of my old couch just to find out that they're trying to drop off my new couch and then several days later pick up my old couch. Which is extremely confusing because I wouldn't know where I was going to put in my new couch when I already have a couch. I even called the previous day due to seeing indiscrepancies just to be lied too that it'll be okay and everything will be fine. I had repeatedly told them that I will not be here on the second day. I then had to sit on customer support for 15 minutes longer than I ever should've been because it should have all been handled. I will never return to this company for anything. Your handling has lost you a customer.

Please go and see Zach when you stop by, great customer service without being pushy. We will definitely be stopping by again for our furniture needs!

Angel was more than considerate of all our needs!

Zach was a great help and made me a believer in tempur-pedic mattress. My family and I will be back soon

We received outstanding service from Donna. She patiently guided us through multiple options, helping us find the perfect bed for our daughter. Her expertise and personalized attention made the entire process smooth and enjoyable.

I was assisted by Zach I would greatly recommend, Him and his manger went out of their way to make my family and I as comfortable as possible while shopping and completing the transaction.

Excellent service very professional.

My salesman was well the experience with him was wonderful they were issues about pricing yet he and the companies saved me over $500 I think God and I thank them they were able to make an old woman happy, PS shout out to Alberto over here in valley stream

Roy at the Green Acres Mall store in New York is the best sales rep that I have ever met in my entire life. He was so nice, patient, helpful and professional. He is knowledgeable and provided so much guidance that it made the process seamless

I went in with my mom to purchase a new bed frame and was greeted by Angel. Angel made sure to ask us about all of our needs and assisted us in finding a bed frame that was stylish and within our budget. He made it such an easy and welcoming experience, we will 100% be going back for all of our furniture needs.

Annastacia was a pleasure, very kind and Polite. She took her time with us. Thank you so much.

I was recommended to Ashley furniture store by my coworker. My husband and I were looking for a twin over twin beds for our boys 👦. We were greeted by Angel, he was very informative, very patient, he went above and beyond to get us the best deal. 💯 % customer service

My experience with Shiv at the Ashley store at Green Acres was amazing. Shiv was professional, patient and very accommodating, especially when I changed my mind. I’m happy with my purchases and expect to make additional purchases at Ashley.

First time shopping at this Ashley location and my service was extremely excellent, Shiv was the sales representative that work with us and he did an excellent job, he was kind, patient and very cooperative, and the Manager for that store is Mr.Alberto he’s very friendly, kind and cooperative also. I’m rating this store 10 out of 10 because they have quality products and excellent customer service

Excellent place, I recommend it. They are attentive and have good offers.

Great experience, thanks to Donna. Knowledgeable, patient and accommodating!

I went to Ashley to buy my furniture and met the most kindness, patience, sweet spirited person that works there. Her name is Adele. Thank you so much! You are an asset to this company (ASHLEY STORE)

Anastasia is very professional and welcoming

Adele greeted me with a smile when I walked into the store. She was very professional and pleasant all through out the encounter. She answered my questions adequately. I am very pleased with her. She did an excellent job. I will be back again. Thanks.

The representative Shiv was awesome very professional an thorough. I recommend his salesmanship to anyone an moving forward Inwosh an the brand continued success with there high level of professionalism an customer service.

It’s very friendly place with affordable price. Donna help us lot to find right product. I’ll highly recommend all of my friends and family to come and deal with them without any problem.

Annastacia was awesome and was able to get us a great deal!

Very nice store pleasant to shop at.

Great service purchasing a couch. Angel & Alberto were super helpful. The delivery guys were prompt (645 on a 630-11am window) & respectful. All of these factors were a key factor in my decision to go back & purchase the matching ottoman. On my second go round the salewoman, Raneesha (hope I'm not butchering her name) was super cool. I wholly recommend this store & truly appreciate the professionalism of the staff.

First time purchase at Ashley and everything went perfectly. I usually shop at competitors, but this time Ashley had much better pricing for what I was looking for in comparison. Price was the determining factor for where I’d select, but my overall experience was great. Donna at the valley stream location was super helpful. She gave my husband and I the space to breathe while we checked out what we wanted without being harassed like some other store associates at competitors nearby were doing. Once I found the exact thing I wanted I was able to get all the information I needed and she answered all my questions with kindness and patience. Donna even went the extra mile to make sure I got the best pricing and secure delivery as soon as possible. She was a pleasure to work with. Delivery was also a breeze. Ashley sent emails and their delivery tracker helped make it clear when I would expect my delivery. The guys were so efficient and clean. Took care with my furniture and made sure everything was exactly how I needed it to be. Great job Ashley Furniture!

Angel helped me. He was great.

Annastacia has been one of the best Ashley TA. I would recommend highly Ashley green acres to come and purchase. Staff very kind and responsible

Our first time shopping at Ashley’s in Valley Stream and it was very good. The rep we worked with Shiv was kind and helpful and explained everything in detail. Definitely recommend getting your furniture at this store.

Annastacia was wonderful with helping me and my partner find our new couch for our home.

Guys please come in and see the Manager and Adele

I’m always grateful for such wonderful customer service when making a major purchase. A huge thank you to the Valley Stream; Xavier, Ronnisha and Adele!

I had a fantastic experience at Ashley Furniture in Valley Stream. Angel did a phenomenal job assisting me with my furniture needs. He was kind, patient and professional the entire time. Picking out furniture can be stressful but Angel eased my nerves and anxiety. He made me feel like a valued customer who appreciated by business. The manager, Alberto, couldn’t have been nicer as well. He assisted me with making sure I got the best deal possible. I would HIGHLY recommend this store for people looking for fine quality reasonably priced furniture. I couldn’t be happier with my experience. I walked out of there feeling thrilled about my purchase. Other stores should learn from Ashley because they know customer service and value best. Thank you for a great experience!

Alberto greeted me as I entered the store. He was knowledgeable of the items I wanted and assisted me promptly and professionally. I made a great purchase. Thank you Ashley’s…

My bed and chair are beautiful. The guys who put up my bed was very nice and professional. Korie the sales representative is an asset to your company. Thank you very much!

This is my second time using Ashley Furniture at Green Acres. The representative, Adele, is really nice. She is patient and explains everything even if you ask her 5 times. I truly recommend Ashley Furniture and ask for Adele.

Annastacia was very helpful and patient. Great customer service.

My experience was outstanding I left a satisfied customer. Donna was my sales person. Very kind and patient. Went the extra mile in finding me want I wanted. Excellent customer service!!!!

I went to Ashley Furniture looking for accent chairs and the customer service I received from Shiv was exceptional. He was very patient, helpful and knowledgeable.

Alberto and Angel gave us an amazing experience at Ashley's Furniture store. From the minute we entered the store, we were greeted by Angel who help us find what we were looking for. Alberto was very thorough explain finance part of the process. My mother and I left very satisfied with our purchases.

Donna and Adele were so great. They helped me immensely.

Roy, the sales guy was very helpful.

Anastasia is great! 💯

Angel is an amazing sales consultant. 80% of my reason for purchasing is his impeccable honesty

Service received by Representative Donna was excellent. Ashley's at Green Acres mall is the place to go.

Amazing Service

Annastacia, was not only the best but exceptional. Made my wife and I feel comfortable, welcomed and didn’t pressure us to purchase anything. Thank you Annastacia, greatly appreciate it! @Coach.Jus

Trusted advisor Mr. Shiv was very pleasant and helpful. He took time to explain and gave great advice, I’ll be back for my base shortly. Thank you Mr. Shiv

Very knowledgeable, patient, friendly, and professional

I actually love my furniture and recommend people to ashley furniture but I was completely outraged with the warranty experience. I spend a $1000 on a 5 year worry free warranty. They show you the selling features and make you feel like it covers everything and then you try to use it. I was never informed at the sale about what it doesn't cover, or what will void the coverage so I can do an even better job of taking care of my $10,000 order or I would have decide not to get the coverage because I find out it doesn't cover anything of any real value when it came to my bed for example. The wooden support leg under the bed broke and I was shocked that wasn't covered i was told. That's basic wear and tear.unbelievable. then it's not like they follow up with I'm sorry it's not covered but offer a solution like we can order that part for you or direct u to the facility in which I can order that part. It leave you with the feeling of we got your money and there is nothing we can do for you. You figure it out.then the warranty bullet points show that it covers cosmetics damage. Then I find out my claim was denied because of accumulation damage. I would also like to add they did not give me the terms and conditions to look over before I made my decision. So my fiancé's night stand hand some rings on 1 corner of the night stand and they said it's not covered because of accumulation. My argument to the individual was there is only one process for fixing the finish on wood and that is sanding the area and re staining and add polyurethane if they are not using a combination poly stain. So what does it matter if it's 1 ring or 4 rings.also I looked up the terms and conditions and found out that you have to report any accident within 30 days but the warranty is good for 5 years and you can make multiple claims. It doesn't make sense. it appears they just add stipulations to make sure they don't have to fix anything. So let's do the math. I have an accident then you send someone out to fix my ring on my night stand and this happens several times across my 5 years warranty how much is that. Verses you coming out1 time and fixing 1 section. I feel tricked because if they gave me all the information so I could make a well informed decision I would have never got the warranty on anything other than my recliner just in case the motor went bad. If ashley is in the business of just trying to get as much money as possible and their staff might have a bonus incentive for selling warranties and they don't care about having repeat customers than they are doing a great job and they should continue their practice but if they have integrity and want loyal customers they should do a retraining with their sales staff to inform customers of what it actually covers,what it doesn't,what will void the policy.let them know u have 30 days to report.let them know of the basic wear tear damage that's not covered that will typically happen especially with the bed frames that use those spaced out legs for support and let them know it's not covered and let them know how they can order it if and when it happens because that will be a common problem. I also called up ashley store in which I made my purchase and explained my situation and was told if that is what the warranty department said there is nothing we can do. I have never took my time to write a bad review before this whole ordeal made me furious.i spend a $1000 dollars on a warranty on $10,000 worth of furniture and I can't get anything fixed. Then when I ask is there a way I could find out what color stain did they use on the furniture so I could do it myself because I actually love my furniture and I would like to put it back to it's original look. I was told to look for a label,look online.i asked is there a way to contact the manufacturing to find out and he had no answers for me other than go to homedepot try match swatches to get it as close as possible.so if the 3rd party did come out how would they match the color? I would have mismatch furniture if they couldn't get it close enough.

Very friendly and helpful

This is my first time shopping at Ashley furniture store. I went to the valley stream branch and my sales rep was Mr Corey Johnson, he was very knowledgeable and patient, professional yet courteous. I had an awesome shopping experience especially since I left and went back in 2 hours, and Corey attended to me both times. He made a great impression on me and I will definitely shop there again. Thank you Corey, appreciate it Sandra

Great customer service!!! Corey was phenomenal, he helped us by going above and beyond with answering any questions we had.

My experience there today was great. Xavier went above and beyond to work with us on finding the perfect fit for our home. He made me feel very comfortable and he was very friendly and informative ! Without him I don’t know that my experience there would have came with the outcome it did. Thank you so much Xavier.

My sale rep name is Annistancia, she was knowledgeable , She answered my questions, She was very professional.

Today I was helped by Ms. Annastacia Stanley, while looking for a bedroom set, a living room couch and TV stand. From the moment I walked in she greeted me with a smile and made this entire interaction incredible. She went above and beyond to not only give me options but also showing them to me. From start to finish I felt completely at ease and trusted her knowledge, when I return for future furniture pieces I will be requesting Ms. Stanley.

I had a great experience here! Donna was very helpful and provided excellent service. Would definitely come here again.

donna was awesome! she was patient and very kind! definitely ask for Donna when you arrive:)

Great customer service friendly staff and very helpful

People at the store was very helpful. Delivery guys nice and professional you can't ask for more

Shiv was amazing with helping us find our new couch and media console. Would definitely recommend this Ashley ! They will actually walk you through multiple options and find you the best price. Thank you so much for all you have done !

My experience was so pleasant. Donna & Ronnisha were so helpful & welcoming. I visited the store only to browse but ended up purchasing a beautiful couch & bed. I highly recommended this location & will most likely be returning in the near future!

Cory was wonderful! Very sweet and knowledgable.

The customer service representative Xavier was very helpful and knowledgeable about exactly what I needed for my apartment, the quality of service and furniture are truly amazing.

I am so happy that i walked into the store and got Q as the representative to help assist my family and I. We went in there looking for twin beds for our toddler girls. We found ones we loved quickly and was excited to completing our purchase. I had an Ashley card and figured it would be a quick purchase however that wasnt the case. My card was close without my knowledge and i didn't have enough to carry out sale with the one on file. Q quickly assured me that we will figured it. We had to make a couple of calls...he even went as far as talking to his manager when the call service didn't help. He went above and beyond to make sure that i stayed as close to my budget as well as he was clear about the different offers made in order for me to complete my purchase and be able to pay off in a timely manner. Q THANK YOU FOR YOUR AWESOME CUSTOMER SERVICE 👏🏽 ❤️

Q is the man , recommend it

Q is the best worker for this company excellent customer service very respectful cool man

Associate Donna was a tremendous help! She had thorough explanation and showed me great options. Wonderful asset to the Ashley team!

I had a great experience with Mr. Alberto Tam . Really made my experience fun and went the extra mile.

I had a wonderful experience with the customer representative. He was very welcoming and generous.

Very helpful staff. Extremely patient and tentative. Absolutely coming back!

Que, the sales person that assisted my husband and I are extremely polite, patient, friendly and kind. I'm planning on bringing my sister there this wknd for him to assist her as well. Thanks Que

Great service above and beyond, Kwesi made us feel comfortable and assured about the quality products offered. Definitely recommend Ashley Store!!!

Going into the Ashley store at Green acer mall,kwesi was right behind my wife and I urging us in. Immediately taking charge. Showed us around there products. Kwesi was very professional,articulate and awesome. He got us a very good deal and got us a comfortable financial plan. I will encourage any potential buyer to consult with Kwesi "Q" Felix @the Green acer mall.

SCAM ! Do not buy a mattress from them . You will pay for a warranty and they will not honor . Spent 10k on a mattress paid for 10 year warranty 6 years later mattress sunk in and now they will not cover damage because mattress has a stain . Very poor business practices and very misleading. They need to do better !

It was so easy working with Kwesi “Q”. He listened to what we wanted our home to look like. He was patient with us and answered all our questions. If I come back to Ashley’s to get anything definitely would work with Q.

I went there yesterday. Kwesi is so so amazing, the customer service is top notch. I 1000% recommend to go there and ask for Kwesi, you won’t regret it

My mom and I went to Ashley Furniture because we just moved, we met Kwesi he is so nice, we were satisfied with everything and they are all quality. Will definitely recommend!!!

Kwase has amazing customer service! He was very informative!!

Great experience With Kwesi also know as Q!! He Is knowledgeable and extremely patient. Ask for him if you come to Ashley at valley Stream .

I worked with Donna at the Valley Stream location and let me say, FIVE STAR SERVICE! She was patient, courteous, knowledgeable and professional. She took the time to find out what I needed and took me around the store and showed me different options. She even put all the items in a room designer tool so I could visualize all the items in the space! I ended up ordering a chest, two nightstands, and a mattress with the adjustable base. I 100% recommend working with Donna!

Good afternoon this is Fagan Mr akiem is a nice person to do business with

Akeem was an amazing! Super helpful, knowledgeable and kind. I'll definitely look for him when I come back

Akiem was very polite, courteous and knowledgeable. He was patient and helped me to select something that I really love

Kwesi "Q" This guy is know what is doing Nice guy,friendly, He will never let you go sad Good job keep doing the way you're doing 👏 👍.

Was at ashley furniture today and u had akiem as my salesperson. He treated us with resoect and was very knowlegable in all the aspects of his job. Because of him i will definetly be sending morre costimees and ciming back again

Danny in Valley Stream is a gem. We are shopping for living room furniture and he showed us lots of options, so helpful!

Danny at Valley stream was Amazing so patient very Knowledge. gave us a ton of ideas for our new house. Thank you !

Akiem was super knowledgeable and had excellent customer service skills will definitely be recommending him and Ashely’s to family and friends. The manager was lovely to she helped us out a lot

I visited that location and met Akiem Martin. He was very attentive, professional, and an active listener. I placed the order and they was delivered on time. The small extendable dinning set was the only thing I interested to purchase. I had visited the Rosedale location to place the order and the sales reps were very rude, unprofessional, and told me to open an Ashley credit card to pay for the item.

The atmosphere was very welcoming. The associate, Cory was helpful, informative and professional in assisting me in my selection of furniture. I walked away satisfied with my visit.

Akiem & Ryan provided excellent service. Akiem listened to my needs and worked within my budget to make it work

The customer rep Akiem Martin that assisted us today was very customer friendly understand your needs and he is very helpful we were both satisfied

Shiv is super attentive, patient and informative. He aided me in the process of getting my new room set. I recommend Shiv to assist you too! Won’t let you down!

My experience with Akiem was very nice he was a good store worker and I highly recommend him if you are new to buying at Ashley’s furniture store

Lovely service today with Akiem! Not only was he extremely helpful, kind, great customer service, informative, patient, and overall amazing he made sure every little detail was correct with my mother and I. We had amazing service today and were able to make our first purchase with Ashley! We are so thankful to Akiem and Ashley. We would definitely come again for any future purchases and ask for Akiem! 😁

Salesman Akiem Martin was great, his customer service was exceptional. He was very patient and went above and beyond to make sure I was happy with my purchase. I will recommend anyone to go to him

Akiem had 10/10 customers service took his explained everything in detail and is a good person

Akiem its a great salesman!! Helped us to find the right couch for our family! Very informative. We appreciate his excellent service throughout this process! God bless him.

Thanks to Akiem we got our very first couch for our first apartment ! Services 100/10

Kwesi “Q” Félix assisted us with our purchase. We initially were just window shopping, but “Q” was so helpful and knowledgeable, we bought our sofas on the spot. Highly recommend Ashley Furniture. Make sure you ask for “Q”.

Alberto was beyond kind and professional and knew exactly what I needed. He very patiently assisted me in my choices and I cannot recommend him more highly!! The store was beautifully laid out and very clean and welcoming!!

I am so happy for the purchase I made at Ashley, today .I am thanking Danny for helping me out with my item and also the Manager who helped make it happen ,my God, you made my day. thanks 😊 🙏 Ashley store, you now have a valid customer

Alberto was amazing !!! Thanks again for helping me and taking your time with me !

Corey, was very helpful and patient with helping me with the right choice for purchasing a recliner for my home

Excellent service. The employee Shiv is very patient and really takes his time with helping his customers get the best of their purchase. Highly recommended Shiv when shopping at this establishment.

It was love at first sight, then I touched it, it felt great. I sat on it and it engulfed me with firm comfort. So I bought the sofa. Thanks Tiana due to your customer service that executed strategically and professionally. On.a scale of 1-10 you got that 12 play. Ashley Store ,Valley Stream. Is lucky to have someone like you.

Great service

Kwesi from Valley stream store was so helpful. I bought a beautiful sofa, two seater and a chest of drawers. Awesome discount. Thank you Kwesi

Q was very helpful,patient and answered all our questions. Very pleasant visit we were treated more than customers.

Customer service at this store is absolutely satisfactory.Our sales person was very knowledgeable not pushy and very patient and professional.I Will recommend Shiv to all my friends and family also Ashley’s furniture store.Their service is great.

Excellent salesperson and salesmanship! For Donna Brown

Corey was very professional and knowledgeable. He was patient and literally demonstrated and moved furniture in order to help me make the right pick. He is an asset to the company.

Donna was amazingly helpful, she understands my need and came up with the right product and good financial offer. Thank you Donna and thank you Ashley furniture team. Jude and Della

My wife and I were Welcome by Miss Gwin a professional and nice person. She helped us with our search and helped us find what we were looking for.And with Mr Corey oh my gosh they helped us from A to Z . It was a great experience thanks to Mister Cory and Miss Gwin. Great team.👏🏼👏🏼👏🏼👏🏼👏🏼 My advice to you out there looking for furniture, go to Ashley store in Green acres mall and ask for Miss Gwin and Mister Cory. Thank you guys 🙏🏾🙏🏾👍🏿👏🏼👏🏼👏🏼

Yascear and Johnson went above and beyond to guide my husband and I through the selection of a beautiful bedroom set and dining room set. They demonstrated a deep understanding of the furniture, providing insightful recommendations based on our preferences. Their friendly demeanor and patience created a comfortable shopping environment. Overall, their expertise and excellent customer service significantly enhanced our furniture-buying experience and made it an enjoyable process. We found the perfect pieces for our new home and I would highly recommend them and Ashley Furniture!! 10 out of 10!!

I ordered funiture from Ashley and met 2 of the kindest people, Ronnisha and Corey. They were extremely helpful and patient with helping me pick out furniture. Thank you so much for being so helpful. I’ll return again.

Guin assisted with excellent customer service, very accommodating and kind. The process of selection, pricing, and payment was very efficient.

Sale associate was very knowledgeable, and friendly. Made it very easy for us to make our selection .

Guin and Yascear are both super helpful and very pleasant to work with.

Sunday 12/31/23 my brother, my son and I when to the Ashley Store in the Green Acres Commons. My brother is moving and wanted new furniture. When we first entered the store sales rep Donna greeted us immediately. Donna was friendly and very professional. What I really liked about Donna was she was easy to work with, great listener and she had a great eye for style. Sometimes sales people tend to talk over you and can be pushy. Donna listened to my brother guided him but allowed him to choose. In the end we bought a dinning room set, sofa and rug. I love Ashley furniture and their sales team are the best. Bravo Donna!

It was very nice

Not professional at all. Wouldn't recommend

I purchased a bedroom set with the mattress and everything. Got the delivery and the mattress is wrong. I asked for a 2-sided mattress, and they sent me a one-sided mattress. Talk to warehouse and they ask me to wait for 2 or 3 days for the right one. They are saying that they can't do anything and that we have to sleep on the floor in this cold weather.

Donna was very attentive and knowledgeable!

Adele was awesome. We had a great experience and found the perfect sofa.

12/21/2023 had an excellent experience at Valley Stream store! Our salesman Andrew was not only knowledgeable but so personable and got us a great deal! Highly recommend you ask for Andrew when shopping there!

Horrible

I had a fantastic experience with Guin's customer service. Their kindness, friendliness, and remarkable patience made my interaction enjoyable. Guin went above and beyond to assist me, demonstrating exceptional helpfulness throughout the entire process. Highly recommended!

Amazing time here. Everything went smooth.

I met Guin at Green Avres location and she was the most amazing sales person, she was very helpful and understanding she was able to advise me and assist me in making the right choices,very knowledgeable in her craft.

Joshua was a great person with a great attitude a pleasure to have him service me

Terrible people working there very very rude and snobby

Joshua is very knowledgeable abd pleasant. Awesome sales person. If you're looking for a reliable salesperson check Joshua

Guin provided excellent customer service. I will be sure to reference her and Ashley’s to my friends and family.

Donna is an excellent customer centric person. Absolutely wonderful experience !!!

Great experience. Donna was very helpful.

Had a very, very great experience. Very great customer service. Served by SHIV.

The customer service here was amazing Donna went above and beyond. She was so pleasant and patient. Truly a blessing

The sales representative was very knowledgeable,pleasant and understanding, courteous also accommodating to my needs, thanks Shiv

Excellent service I’m very glad to chose Ashley The customer service is amazing They make me feel at home I love it

The customer service was excellent. Donna helped us find the perfect mattress & we did not feel rushed at all. She thoroughly explained everything and it was a great experience overall.

Donna Brown store representative gave excellent service

Great furniture

This. Place does not care bout you once they get your money. You buy the warranty every One ignites your call they don’t want to fix. Your couch and guess who has broken couch For the holidays. They could. Careless

Shiv was an excellent salesperson was very professional and let us take our time to decide

Wonderful atmosphere and professional sales team.

Good decition Great experience and Thank you Roy for helping me with the purchase.

I came hear looking for a comfy couch and that’s exactly what I got ! Kanan was exceptional. He made this such a great experience and was extremely helpful . He educated me on the numerous options available to best meet my needs . I couldn’t be any happier. I’m excited to receive my couch.

Customer service is wonderful. The salesperson listened to my desires and found the perfect furniture for me. I would recommend this store to my friends.

Great customer service

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Very friendly staffs.Thank you Donna for helping us choose the right sofa .

My experience was great from the time I entered the doors at Ashley’s store! The sales representative Yascear Was very helpful and accommodating and very knowledgeable and pleasant from the minute I met him ! I am very happy with my purchase I got a rug, warranty,delivery and setting up the dining table for a great price! This is my home store moving forward! The store is actually very warm and welcoming! This is the store on valley stream!!! Love it— And it’s because of the sales rep Yascear-He even bought the rug down to our car elevator and all ! I will definitely recommend to my friends and family to ask for Yascear, great job!!!

Terrible experience took more than a year to get my couch fixed.

I must thank my wife who advised me to visit Ashley. My advise to any one interested in buying furniture that they must visit Ashley out let before making a final decision.

Corey was so detail in all the questions we asked, his customer service was very refreshing.

Ashley is a true salesman that lies. Do not buy insurance on your furniture. I was told I can get my couch clean when I called they will not do it and it's an extra service. Ashley failed to mention that when I asked.

Ronnisha and Alberto are amazing! After a month of nonsense going back and forth with the corporate who were absolutely awful, these two were amazing and solved our issue with our broken base within 24 hours. I highly recommend using them when visiting the valley stream store, and DO NOT go through corporate.

Luis

Everything went great. Delivery men were the best. They were polite well mannered and friendly. They took there time to make sure we were happy.

The salesman Xavier was fantastic! He was very patient and understood what we were looking for

I purchased a Sealy Posturepedic from the Ashley, Green Acres store. When I purchased the mattress I was told I had to purchase a $179.00 mattress cover that needed to be present in my home when the mattress was delivered or else I would void the warranty. This mattress cover came with an extended warranty so I purchased it and took it home. 5 days later the mattress came and it had a hole in the mattress. I refused the mattress and was told a replacement would arrive 3 days later. The replacement never came. I was told this was a factory error. After some back and forth with Ashley I cancelled the order. Ashley refused to take back the mattress cover. I am stuck with a $179.00 mattress cover that was so expensive because of a warranty that I don't need without a mattress. I ultimately purchased my mattress from Raymour & Flannigan. Much better shopping experience and customer service. Avoid Ashley!

Very fast & good service.

I had an amazing experience this morning shopping at Ashley , my seller was very helpful and patient , I’ve been provided all the available options and he helped me out to chose the best one , it was a 5 star service 😍😍😍

Delivery did not set up my couch. They said there was not enough space but there was. Additionally, they said they could not come back for 3 days even though it was 3pm and their team was a few towns over. The customer service representative and the store manager not only refused to refund my assembly fee but the customer service rep lied to me saying someone came back the next day to fix it and then hung up on me when I asked to speak with her supervisor. Totally ridiculous. All they had to do was refund my assembly fee for literally not assembling a huge sofa and living room table. The customer service reps name, I believe, was Mary or Maryanne and she was in deliveries. I would never order another thing from this place.

My Salesman Was Fantastic!!! Welcoming, Knowledgeable, Attentive, & Patient, My Final Decision Was Exactly What I Wanted!!! The Showroom Was Beautiful & Spotless... Couldn't Be Happier With ASHLEY!!!!!!!

Excellent service, Luis was great.

Professional and courteous service

Royon and Matthew were so amazing and helpful in my experience of getting furniture for my new home with my family.

I give five star for the warm welcome that i recieved from Ronnisha,i told her what i was looking for and right away she gave me options and i am happy with my purchase at Ashley's in Green Acres,thanks.

I bought a couch from Ashley’s with the help of Kanan. He was patient, Knowledgeable and funny. I was nervous about the couch fitting through my door and kanan took every step to ensure guaranteed delivery and calmed me down about it. Thank you for all you incredible work kanan!

Subaas at Valley Stream helped me abd my family pick our sectional and rug. She was very friendly and easy to work with. Highly recommended!

I have an Ashley card and yet at purchase I was required to pay $100 down from my bank account. If Ashley is a credit account why am I required to put a down payment?

Never but their furniture warranty. They just fool u by saying that everything is covered but when its time and u call them they will say its another company handling that and the company which handles will say its not. Few items are on warranty for only 30 days and they will say its for 5 yrs. Its just there way to making money as they will make it sound so tempted and later on ur money is in waste. Whatever they charge on warranty u can but a extra furniture item for urself but never and i say never buy there warranty. I called and after continues contacting there warranty company called 5 star service informed me that nthng is included and i should have read the warranty disclosure which was never given and they have no idea why the sales person said everything is included in warranty so in a way just throwing balls at each other. So will highly say never waste ur money on Ashley furniture warranty as its total waste on money which they make sure u pay in full when ur buying the furniture.

Great customer service Kanan is accommodating and very attentive!

Do not purchase from here. They don’t explain that every sale is a final sale even if you want to exchange for more items and actually make the store MORE money. They purposely fail to explain these things so they can make a sale. Terrible customer service. Adele is a sales rep that only cares about her commission. Arnell the customer care rep was very arrogant. They offered no assistance in resolving the issue. The same day we received the delivery we tried to call to arrange for an exchange and were denied. save yourself the stress, don’t do go here.

I purchased a a living room set in 2019 and purchased their 5 year warranty. A few beams broke under the chaise lounge section after 2 years of purchase. Their five star customer service for the warranty was horrible. I got the run around for months before someone came to try to fix and then they never came back when they said they couldn't fix it. I had to call them several times before a credit was sent to purchase a new one.They told me at the store they would haul away the broken chaise but on the day of delivery they told me they couldn't. Just to be told after that it would cost me $180!!!! Ridiculous!!!... horrible communication and knowledge of what the store policy is. Extremely disappointed and would not recommend to anyone.

Great experience. The sales associate Corey was very helpful.

I couldn’t ask for anything better, they were very nice.

Ashley Show room does not tell you give a true understanding of what the Premium Protection plan covers. In less than a year my chest was not able to close due to broken reals on the draws… the warranty company just told me they can’t help me cause they don’t cover such. Thanks to Ashley Furniture Valley Stream, i am stuck with defective furniture forever. Please save your money!!!!

It was a horrible experience I ordered parts for a bed since the third week of May 2023, I was told that I would receive the items within 10 days, 10 days passed no delivery, I called to get an update they inform me that the part was shipped, two weeks passed, I called on a Tuesday and they inform me that they spoke to the warehouse and I should receive the parts that Saturday. Again no delivery I went to the store in valley stream and I was informed that the part is out of stock and they have no idea when will I receive the parts. Lies lies lies, so unprofessional and I just received the parts on August 3, 2023. I would not recommend Ashley to anyone….. they don’t even deserve one star….

Subaas was great!

(Translated by Google) Yes excellent attention (Original) Si excelente atención

Jason was great in showing us differentoptio s available

I made a purchase today and am happy with my decision thanks to Adele Daniels she was excellent she knows her business very happy with her thank you

Staffs here are friendly and their customers service is top notch

Great representative. I must say I enjoyed shopping. Thank you so much.

Graylin was very patient . Best customer service I ever had in a long time. Thank you.

Today we shopped at Ashley's for a wide range of furniture and was greeted by Graysin and also Adele who went above and beyond to assist us while providing exemplary customer service and was very patient with us. Happy we stopped by today!

I’m happy with my purchase. Bought the sofa online and when seen at home it was better than expected. Also the delivery crew was amazing and helpful. Thank you.

Nice and friendly

CASSY from scale 1 to 10 , i put her 9. Because on first i came just to check the prices and wait for 4 th of july sale . But from the get go the way she approched me and second i asked her to leave alone . What she did and finally after she comes to help. On the other hand she knows what she talking about. Because for while i just want to buy the bed . And finally she convinved me to buy it by showing me all the avenue for better discount. Thanks the manager who broke the deal . It was a good experience.

Corey was a great salesman. He always had a nice attitude towards us and we managed a great deal together.

It was an long but amazing journey from choosing my furnitures to having them Delivered. Thanks to my sales rep Rori and my two guy delivering the couch on 6/1 Joel and Jose they did everything to make the couch fit even though it seemed difficult they made it happen.

We received excellent customer service from Xavier! He was friendly, knowledgeable, and a great communicator who helped us make a great decision. We will definitely return should we need any more furniture in the future.

Jimmy was wonderful

The peoples in that place make me feel at home take time explain to me am so happy I went there thank you guys for treating me good May God bless you 🙏🏽

Small showroom, no one asked to help us or guide us through store.

Cassy and Corey are amazing!!!!!! They both took their time and ensured that all our questions were being answered and we left fully satisfied.

Corey was great. Quick and efficient and recommended exactly what I needed at a reasonable price. I love my furniture.

Upon arrival I was greeted with warm welcoming smiles. The associate that assisted me name was Ronnisha she was very polite professional and knowledgeable of the items in the store and the specific items I was interested in that was not in the store at the time;but she was able to find it on her tablet and show me one in the store that was similar. She took her time in with answering my questions and finding out the difference in the measurements of the items in the store compared to the one I actually wanted that was online so I could have an better idea of the size I was getting. I had a really lovely comfortable (Not pressured) experience with Ms.Ronnisha at Ashley Furniture Store in Vally Stream. I did purchase the items I wanted from online;the price in the store was a little bit higher than what was priced online and I was given the online price…Yay! Mr.Alberto closed out my purchase and it was a pleasure dealing with him as well…very nice. I will revisit this particular Ashley Furniture Store again and hopefully Ronnisha and Alberto are there to assist me. Signed, A Very Happy and Satisfied Customer 5/10/2023

Ok Place Not Bad For Furniture Shopping Best Place For Last Resort Furniture Shopping

Ronnisha provided excellent customer service.

Cassy was so great , she got us what we needed and was very knowledgeable on what she was selling . Thanks so much cassy !! We will be recommending people to her , and definitely will be coming back again if we need anything else in the future. Great customer service !!

Casey was amazing. She was helpful, informative and pleasant. She helped me secure the best and most affordable options within my budget. Highly recommended.

Kanan provided amazing customer service, knowledgeable, sweet and awesome! go to him!!

Xavier & Jazz went above and beyond to make my shopping experience seamless. They took the time to show all Ashley has to offer. They were patient & thorough. Highly recommend working them if you’re shopping at Ashley Valley Stream.

This was my first time purchasing from Ashley. Kansan made my experience very easy as he was extremely helpful. I will be returning for future purchases!

Great service ! Jimmy was TOP NOTCH. I will come back

Great customer service 👏 Jimmy in particular n his supervisor

My issue is not with Salesperson. Store ppl are actually Good Ppl. ------ no complaints about store/merchandise. ------ MY DELIVERY WAS A NIGHTMARE!!!! DRIVER WAS NOT PROFESSIONAL AT ALL.... I don't want to deal with ppl who don't care.... HOPEFULLY ASHLEY will hire professionals to represent their name.

I was unaware that I purchased a damaged chair until I got home…I am aware that it was a discounted floor model but damaged goods should’ve been communicated so that I can make an informed choice vs paying close to $400 for a a damaged chair. I could’ve chosen to settle or ask for a deeper discount. I showed proof and the response was I’ll be taken care of on a future purchase. There will be no future purchase.

Casey helped us and was so sweet and helpful

Good

Was great organized polite friendly staff helps you with suggestions but not overbearing when doing so.

The sales associate Corey did an amazing job helping me out today. He was very patient with me and my son. The whole staff actually did a great job working together.

Great service & awesome staff.

Brandon is a really really good sales person. He was very polite and listened very carefully what we needed. We are very happy with his service. He sold us a sofa we wanted at a very good price.

Mr. Tam was amazing, and very helpful.

Just purchased the Lyndeboro living room furniture at the Valley Stream, NY store. I cant wait for the delivery.. Our sales person, Brandon, was very curtious, professional and had lots of patience with us as we kept changing our mind.. Thank You for your hospitality.. We will be back

Quality furniture at an affordable price

Brandon was Very knowledgeable with all the items

My order was on time I was very happy with it!

Brandon was our sales person. We honestly thought we would just be looking but we found the perfect set, with Brandon's help. He was patient and let us make up our mind. He explained our financing options and answered all of our questions. We are very happy with our purchase.

Zoila and Kanan were very knowledgeable and helpful. Enjoyable time spent!!!

Salesperson was very helpful and courteous.

Friendly staff. Great customer service. Sales associate Jazmine assisted with picking out a perfect set for my entertainment room. She was very attentive and patient answering all my questions. Thank you.

Hermel was absolutely amazing. He helped me the whole way since I’ve never bought a couch from a store like this. Let me browse on my own for a while and answered any questions I had. The couch I found is like a dream. I’m so excited for it to me delivered

I have been to many furniture places and many Ashley Furniture stores in Florida. I came with my daughter to Ashley in the Green Acres shopping center.l, Valley Stream.We are looking for a couch and bedroom set. Tee our Sales person was knowledgeable and gave us a lot of great advice. She spent time with us even though we told her we are waiting to hear about a closing date and can’t buy yet. I can’t say when we will be ready to buy but will definitely come back because of the professionalism that Tee Provided us. Thank you Lisa Vecchione Jenna Blackman

Great variety, great value, reasonably priced.

I’ve been a valued customer of Ashley for a long time now! I’ve vouched never to order anything again after the last time, but I went against my decision and did order. I wanted a bedroom set for my son, a love seat, a mattress, coffee table and two side tables. I Chose the love seat I wanted. The guy there also looked at it and told me that’s a great choice. I even showed him the video of the space at home for it. I signed and made the necessary transactions in hope of the items purchased. First they didn’t come when they said they would.🙄 my husband was there at home to receive the furniture. Turns out they sent a big old couch that took up the entire space of my sitting area. I had to cancel the order for the coffee table and the two side tables because I had no space for them!!! I was livid!!! So now the guy is saying that is what I signed off on!!! When clearly I pointed out the piece of furniture I wanted. He made the mistake on his computer!!!!!! Talking bout I signed to it! Yes I trusted you give me what I wanted!! Ashley I would never introduce anyone to Ashley furnishing!!!!!! And even if you decide to buy anything from them please pay keen attention over and over, because they will give you something you didn’t want, and tell you that once it’s in the house they are not gonna come for it. And to make it worst none of the two guys called me back to apologize or to find out if my issue was resolved! All they care about is the money. I really expected better from Ashley. Shame!!

Very good salesman

Xavier and Roy were great and hospitable! Everything with the purchase went very smoothly.

The courtesy and the professional help of the employees, this is not my first experience with and the second time was even better than the furst

They are stealing people's money. I purchased some items and cancel one of them. They never give me a refund, every time I called they said it was in the process. I almost forgot, maybe they are waiting for people to forget so they can steal money. Today I remember and called again and they said they will process it today. And also please look at the online price. They have a different price than online. They are waiting to steal your money in every way.

Worked with Brandon who was efficient in his service to me as the customer. He was also knowledgeable in helping me to select the items that I purchased. I will be coming back to Brandon early Spring to purchase a bedroom set. Thank-you Ashley Furniture for hiring Brandon!

I found the service at Ashley to be exceptional. The interaction with the representative,Kanan,was amazing from the moment he offered his assistance when I entered the store to when he carefully placed some of the items I purchased into my friend's car. He was persistently professional,polite,caring, and patient. He was also very knowledgeable about the products and he exhibited a great sense of humor while providing the service. It was indeed a great shopping experience.

The store is nice but the furniture is horribly made

Great experience! Staff was friendly, patient and answered all questions. Great selection & very clean

Cassy and Xavier were extremely helpful with my purchase. Cassy made sure to explain to me the benefits of getting a proper mattress, and she was very informative and genuine. Xavier definitely made sure to assist me with payment plans and to ensure I was able to get all the furniture I asked for. He also explained the payment plans to me in a way that was almost foolproof. Also, they were patient and took the time to understand how I wanted my apt to look. I showed them a video of my apt and they literally tried to figure out how the furniture will look in my Apt!

Brandon & Corey are great to work with. They were very helpful with all our questions. Thanks again Brand and Corey!!

I was met as soon as I entered the store by Danielle. She was very welcoming, professional and patient. She took the time to listen and recommended pieces she thought I would like. Very please with the experience and purchase.

Ashley's staff is outstanding especially Danielle and Jazz so accommodating and awesome! I will be back !!

4ys ago I Purchased a sectional at Ashley. I also purchased the platinum warranty because I was told by Ashley employees it covers everything. Lies,lies. I put in a claim and all of a sudden the warranty changed. How does that happen. I do not recommend them to anyone. EVER

Purchased furniture and platinum warranty, was told everything was covered. They lied, the warranty company lied as well. I would never recommend them to anyone. The worst experience buying furniture in my life. They are thieves and liars. ASHLEY FURNITURE VALLEY STREAM..LIARS AND THIEVES. If. I could give them 000 stars I would. I can't believe this is happening and I'm appalled by this. They are not trustworthy people. I don't even know how they stay in business. When I sent the pics to the warranty company the story changed to material isn't covered from parting. 1st it was seams aren't covered. I explained it wasn't the seam, oh how the warranty changed in a blink of an eye.

Super helpful and knowledgeable about everything. Got a great bedroom set! Staff was friendly and nice throughout the whole process!

Tee was exceptional. Her customer service skills were impeccable!!! Highly recommend her if you go to this store

customer service was great

The sales woman Danielle was awesome. I am in sales myself and i complimented her on her professionalism. Great prices for quality furniture.

Cassy was great when we came to pick up our bedroom set. She showed us multiple sets until we finally landed on the set that caught our eye. She thoroughly went through all the purchasing options.

Cassy was really helpful finding us the perfect bedroom set with TONS of storage space for our new apartment. She gave us plenty of options to choose from. She definitely made us feel welcome and took her time with us.

The delivery was on time workers was responsible and respectful. They pay special attention to my merchandise.

We feel good and comfortable to deal with them..

Very friendly and very professional took care of my problem very quickly

Great service overall

It was the best experience ever, really loved the customer service and the attention with the client.

Great

We had a great experience buying our furniture. JAZZ WAS WONDERFUL! WILL SHOP HERE AGAIN.

Xavier was amazing. He didn’t push us to buy furniture and he asked about how I wanted to use the furniture. He took time to look at pictures of my space and talk through arrangements. He truly made it an easy experience.

Excellent service, very personable and didn’t feel pressured to make any purchases (even though we did!)

Ashley have they best you can think of

Great service and value for your money. The staff, especially Jasmine, listened and provided suitable options. In the end, we picked furniture that was perfect for our home.

Awesome 👏🏾 job very professional my sales guy Corey was very knowledgeable about every thing I asked him about. He also save me a few dollars considering I spent over 8,000 on merchandise……enclosing, I’d say if you want to save money on some beautiful furniture I’d recommend Ashley furniture Valley Stream New York is your place to shop thank you oh and ask for Corey🙏🏾🤙🏾

Did not have the time gor me to Check the merchant!!

it was good

Alberto in valley stream store was so helpful once I arrived to New York from Florida. He was able to get my delivery earlier than the original date I got online from Florida. Great customer service, great delivery the guys were so professional and I am in love with my set of bedroom.

Had a wonderful experience! Was greeted by a absolute great young lady Jazz. She was very friendly and knowledgeable about their products also Roy who was very professional and friendly who help me allot to get all my measurements correct . They show me allot of variety of recliner and great quality and prices. I bought almost everything furniture from a Ashley. It a wonderful store. I would 10/10 recommend for your next furniture purchase.

Camella awesome sales person Very clear

First off the sale rep (CASSANDRE GAUBE) totally lied to me just to make a sale. She doesn't return your calls or respond to your text. Gave me no updates on my delivery never returned any of my calls. Had to call the store and found out my delivery would be in 2 to 3 weeks from the date she said it would be delivered. I just canceled the order all together because I was expecting it to be delivered before Christmas being that we placed the order the day after Thanksgiving. I refuse to let her earn a commission for a job poorly done not off my money should've went to A&M DISCOUNT FURNITURE like I started to. 😤 but I will going there this time around...

Your Associate, Alberto, was extremely helpful & knowledgeable. I was very pleased with the service I received. Alberto is an asset to Ashley Furniture. I'm hoping that when my items are delivered I can expect this same service.

Great service. Xavier was very welcoming, friendly, gave me all the proper info and was a straight shooter. Didn't pressure. Customer service was great with a nice cup of coffee and water. Quick transaction too! Highly recommend you giving this store a chance.

Good service good quality furniture that's what I want I am satisfied

The best experience ever

It was an excellent experience. Ashley have great dining room options. Xavier Evans and Rashida did a great job going through the details for each dining table and also the cost. Lastly, Ashley satisfied my financial goals.

Ashley has the worst customer service. I purchased all the furniture for my new home an year ago with 5 year warranty service. When one of my night stand got damaged & when i went to the store to place the order after everything the store associate said its almost 100$ for shipping which is impossible. The store associate wasn't helpful at all & all she said is call customer service.When i call customer service they said its nothing they can do about the shippi ng price & only the store can help with that. Spoke with (Christina)store,(Arieo) customer service & ( Eber) platinum warranty service to get my money back for the item due to terrible customer service. As a customer I would not appreciate this.

Bought a sofa set one year before now the leather started ripping off … called the protection plan they telling this will not cover in our plan…. Nothing covered in protection plan its a cheater plan pls avoid this store and protection plan

Cassy and Adele Excellent service along with the care for there customer comfort and styling 💯❤️👍

Great Experience Always

My server Subaas was tremendously helpful and patient. Thank You so much Subaas!

Experience was awesome. Sales Rep Adele was a true professional in carrying out her job and so it made shopping so much fun. Happy I met her

Quick, polite and did not pressure me like most salesman. Also offered me the best chai latte ever! Xavier was very helpful during my experience at Ashley furniture.

What a great experience, wonderful personality. Great job Cassy. Bless.

It was friendly and welcoming . They were very helpful in all the questions I presented to them!

Camilla was an excellent sales rep, my experience was awesome with her.

Ask for Kanan! He’s the best! He was very patient with my mother today. She was looking for a new sofa and she’s EXTREMELY picky. Kanan listened to her needs and found the perfect sectional for her.

Cory's service was exceptional. He was very patient and understanding. Great service, I would recommend him to anyone.

Wonderful experience. Everyone was very helpful and professional. I’m very happy with my purchase. Shout out to Cassy and Adele.

(Translated by Google) It has everything for the home (Original) Tiene todo para el hogar

I had a great experience at Ashley in Valley Stream, NY. Alberto was professional and helpful.

Corey was extremely helpful and attentive! From the second we walked into Ashley’s, we were greeted and shown items similar to what we were looking for. The guidance was informative and thorough. Someone was always nearby to help, while still allowing us the time to deliberate and look around on our own. The store has a great selection with affordable prices, and the employees all have a wonderful upbeat energy. We ended up getting a gorgeous reclining couch. Would highly recommend!

Valley Stream Store…. I’m so happy for my new bed Kanan was so helpful and a nice person I appreciate him for all the help 🙏🏼also The Manager was nice person.

I just got my living room set, and under an hour it was put together. The delivery person called me to let me know they'll be here in 15 minutes and they were. Very friendly and humble guys. This is my first time buying from them, but it won't be my last.

(Translated by Google) Exente service (Original) Exente servicio

In store experience was wonderful also delivery service was very professional

Great customer service! Alberto was very nice and patient. I explained to him what I wanted and he showed me great selections. I was very satisfied. I brought a living room set and a dining room set.

Customer service Representative was great. The staff is very polite. A plus service.

It was really a great experience. Thanks

Absolutely amazing experience!! I’m so grateful for Cassy and Roy!!!! They are beyond amazing. They took their time with my husband and I and made this a perfect experience. THANK YOU!!!!!

Terrible experience with this store. The sales representatives gave me incorrect information about the required measurements of my doorway telling me that the couch would NOT fit unless it were a certain width, and convinced me to pay for the $170 guaranteed delivery. The couch arrives, and I look at it, measure it, and turns out it absolutely would have fit and had room to spare. I called to see if anything could be done since this was a service they sold me on that I did not need, and the manager I spoke with was unbelievably rude and just kept repeating the same bogus line about "this is our recommendation and you don't have to take it, that's on you for deciding to" - basically telling me that I shouldn't have trusted what his employees told me about the measurements. What excellent customer service! Isn't the point of their sales reps to provide me with correct information? Terrible experience, I would absolutely not trust anything their employees tell you and make sure you do your own investigation into dimensions to determine if you need this service or not. I provided them my doorway measurements, and they told me that I needed it or else the couch wouldn't have fit, and they said they would charge a $100 fee if it ends up not fitting, so of course they are trying to sell me on the guaranteed service. Unbelievably not cool, and definitely not cool of them to not want to do anything to rectify this. Will not be going back. I would have been a returning customer, but not anymore. 2 stars only because the couch is nice and the delivery guys were great.

GREAT PEICES AND A WIDE VARIETY TO CHOOSE FROM .

The salesperson Cassie was very knowledgeable of the items for sale and guided us through the process of purchasing a premium bedroom set. Top notch sales experience.The delivery was excellent as well.

Ashley Furniture store Valley Stream Corey is very professional and thorough he's very patient with you as his customer.

The experience was wonderful, from our sales Rep Royan to the delivery guys. Everything was done so efficiently and professional

I had a very satisfying experience while shopping and delivery. The movers were careful with the furniture and gave us time to prepare .

Excellent woodwork and delivery was on point. Store staff worked with my budget and gave me an excellent bedroom set!

Great experience, patient and listened to everything I was looking for

I love the salesman Mr Singh . He’s very pleasant and patience with you. He explains Eve in detail and doesn’t hesitate to let you know if there’s a problem they can fix it . He is the best salesman I’ve met so far . Thanks to Ashley for hiring him 🙏

My furniture was slightly delayed but the store contacted me so it was not a big deal.. They can about 15 minutes after the call and put my furniture together in less than 20 minutes.. Fabulous!!! I am very pleased

I went to shop for bedroom furniture for me and my boys. I was greeted by Adele who helped me find the best bunk bed and queen size bed. She was very helpful and patient with me. Anything i seemed confused about she took her time explaining all the different beds and mattresses. Let’s just say i walked out of that place a very happy person. Ask for Adele when you go. She’s the best.

My adviser Xaiver was very patient and took the time to ensure my purchase experience was rewarding and fit my budget. Thank you X.

Great service great pricing great great great thumbs up 👍

Excellent selection and Ronnisha helped me find the perfect sofa, kitchen table and tv stand. Ronnisha and all the employees there were very friendly and helpful. The furniture at Ashley’s is beautiful and I’ll probably be back for more.

Royan, my Delivery Team and the support people made this purchase seamless. It went very well and everything was on time.

Terrible Service. Didn’t want to pay my family any mind. One representative was on their phone when I wanted to ask a question for help she completely ignored me. I’m disgusted.

Good customer service. For the delivery, make sure to call them and ask which stop you are and where is the delivery stop before you!

Wow where do I begin .Ronnisha and subaas was great. customer service was above and beyond .I came with my good friend and I’m glad I did .

Very professional and courteous and friendly staff but we encountered a slight problem with billings that should not have happened and a problem with the delivery with the dimensions but it is still a beautiful piece of furniture

The sale person was very helpful and friendly

It is very humble of me to give 1 star. Very rude uncooperative delivery drivers. They’ve disrespected my mother who cannot speak English couldn’t find a translator meanwhile the driver clearly spoke Spanish but pretended he didn’t. My mother spoke to service and they also disrespected and ask why didn’t my mother learn English. There are between 350 and 430 languages spoken in the United States making it one of the most linguistically diverse countries in the world. There is not an official language at the federal level in the US so there was no reason why we were disrespected !!! I’ve purchased from Ashley’s multiple times and this will be the last time. I do not recommend anyone to do business with a company who discriminate customers.

It was a pleasure picking my living room sectional at Ashley. I came to the store for three weeks deciding on what I really wanted and Chantel was great to work with. She was kind, informative, she listened to what I was looking for and lead me to the sectional my husband and I purchased. Adele was also very helpful in this process. I will absolutely purchase my next pieces of furniture from Ashley and I look forward to working with Chantel again.

The ashely homestore has a good selection of furniture good build quality many options to choose from

Great service

When I entered Ashley Homestore I was greeted by Cassy with a warm smiled. She was very helpful and knowledgeable about the furnishings. I left with a smile on my face and a beautiful new sectional sofa.

Technically I would not leave any reviews Ashley does Not Follow directions They sent my furniture assembled when I did not want it to be assembled I needed it to be in a box so it could go into storage then when I accepted it and I spoke with them and they heard it on the voice message or they recorded line they're gonna tell me that they cannot take it back I am very unhappy with this purchase that I made from Ashley's furniture from here on and I will not order from Ashley home furniture again and make sure that you get everything in writing and check your furniture before excepting it they will not take it back I give it 100 Thumbs down

I went to the store just to look around… Valley Stream.. I ended up purchasing a chest and matching dresser.. Chantal was sooo nice .. Very informative, patient and thorough.. I can’t wait to get my furniture…

Had a great experience here! Xavier was knowledgeable and had us in and out with our delivery scheudled for the following week. Highly recommend!

Great delivery very experienced workers

Very satisfied with product, delivery and set-up. Gorgeous bedroom and dining room set.

Great service Cory was very helpful and patient

Camella in the Valley Stream store was an absolute pleasure. She was patient even when I was undecided and made recommendations when necessary. Not pushy at all. Delivery was fast. They were punctual , assembly was quick and they took away the garbage. I was pleasantly surprised with the service at Ashley’s and will be back.

Subaas & Alberto were very helpful with assisting me from beginning to end with my purchase of my new bedroom set. Excellent customer service.

Alex was great good service and pleasant all the time I will recommend to anyone who visits Ashley

Subassembly And Alberto were very nice and patient with us

My entire experience was great. It took me 4 visits to the store but the sales people were great! Delivery was on time and the guys were neat and quick.

Corey at Ashleys Furniture store was an amazing help! He is extremely informative, patient, and knowledgable. My fiancee & I purchased a 5pc sectional sofa and 2 new pillows.

Great shopping experience. Esley was our Ashley Home assistant and was very helpful and kind. We stayed after closing to buy a mattress and she made the experience very smooth.

CASSY is amazing! She was incredibly helpful with taking my vision and making it reality … at AWESOME prices! the checkout process was quick and easy as well. 10/10 recommend working with Cassy on your next furniture purchase

If I could give Mr Alex and Mr Corey 10 stars I would! I’m a very indecisive person and they were extremely patient and answered all my questions, that helped me find the furniture I exactly wanted. Would highly recommend this Ashley store based on their service.

Delivery came at 7am, love it. The delivery did come early, but the lift coffee table was of poor quality

Needed a living room set for the longest while. Wait times were sometimes 6 months out. Stopped by this store and was greeted by Corey. He let us walk around without being intrusive. When my wife saw this lovely set, she inquired about it. Corey assured us it was in stock. Made some recommendations. Was very knowledgeable about the set and guaranteed delivery in a couple of days. It arrived on time and looks quite lovely in my living room. Wonderful experience at Ashley.

Nobody even pay attention to me i went in walk around and walk out Nobody says hello can i help you i wanted to look at bedrooms set so i went to raymore and flamergan spent 10,600

Happy with the service from the salespersons. They took the time to allow our daughter to select and try different mattresses. No pressure and worked with us in regards to delivery date. The delivery was quick and professional. Only con: a 10 or 20 percent restocking fee if we return before 120 days tryout period.

Camella, trusted advisor at Ashley in Green Acres, was fantastic!! She was patient, diligent, and thorough! She helped us with ease finalize and purchase a sofa set. Thank you, Camella!

Was very please with the showroom and please with customer service was given attention right away

Alex has excellent customer service I love this one five towns is terrible come here make sure you use Ashley in valley stream

Excellent help received from Antoine. He i greeted us and showed a variety of chairs before we made our decision. The manager Xavier was helpful as well. We were all laughing due to the great energy I received from them. I will most definitely return and shop again. ( Shout outs to Camella who assisted us the first time we went she was also incredibly helpful. )

Me and my wife bought furniture for my entire house, and we are so happy that we bought every single item on Ashley’s Furniture in Valley Stream, NY. If you see this email, I will recommend you to talk to Cassie, she is amazing, explain to you every detail, give you ideas and opinions, she is just amazing ! If I have to go back I will only go to her and no one else !

My customer service experience at Ashley home store was just awesome ☺ The customer service person I had was Ronnisha she was very knowledgeable polite and professional oh I can't forget how patient she was because with so much beautiful furniture to look at It was hard for me to make a decision I finally did! And I am completely satisfied!😊Thank you

Jaz and Xavier were really helpful and extremely patient!

VERY POOR SERVICE AND PRODUCT Dear customer, try Raymore or Bobs furniture instead of Ashly Furniture before making a purchase. I ordered a dining room set from Ashly, but three times they gave it to me broken or damaged, and the fourth time they asked me to wait a month. After numerous unsuccessful attempts to contact Ashly's customer service department and manager, I decided to buy the dining table from Raymore.

Ms. Taylor at the Green Acres mall provided excellent customer service. She was patient and extremely knowledgeable. She answered all of my questions and took a considerable amount of time with me to ensure I absolutely love my furniture. I would a million times over return to this store.

Cassy is the best. Knowledgeable hands down about beds like you've never heard before. "You can't sleep on your bed set and dressers, be sure you invest in your sleep" she says. And she can explain why. I dont have a house but I will be finding one just so Cassy can furnish my home! Managers raise her immediately I have $20k in bedroom furniture on standby with her.

Great Customer Service. Camella was a huge help, when you go into this Store Location ask for Camella. She takes her time to help you find what you’re looking for….Exceptional Service!!

Xavier was of great assistance. He helped me maximize my money with my option for a sectional. He was very knowledgeable on the options shown and wasn’t pushy on purchasing anything I didn’t need. He encouraged the spill proof option which was necessary as guest come and spill things on the couch when visiting. Xavier made my experience at Ashley’s painless and if you go there, ask for him! His customer service was exceptional

Alberto and Jazzmin are great helpers and Dania was great amazing staff

Cassy was an amazing sales associate that helped me find a small sectional that suited my apartment size. Highly recommend!

Hello. Alberto is a very pleasant representative at Ashley’s. He assisted me and my family in finding the items very easily. He’s awesome!. The furniture is absolutely gorgeous. Love it!. ❤️

Very nice and well regarded service professionals attending too all matters which indeed exceeded all roles expectation.

I had the most relaxing no pressure experience today shopping at Ashley. The sales lady was very knowledgeable fun and very patient with us. She even made us coffee.😊 I would definitely recommend Ashley for fine service and good quality furnishing

Clearly companies do not care about their customers anymore. If I can give this place 0 stars I would. To start off the communication is awful. I noticed customer service is not their number one priority. I received a bed with a crack on the side of the frame, and no rails or slats attach to it. I paid extra money for their employees to put the rails, slats and bed together and I didn’t get the results I paid for. Instead, all I get was a guy coming to my house to spray on the bed frame to cover the crack which left behind an unbearable smell of chemicals. Disgusting!! I sent numerous emails with pictures of my complaints, and I was told that they are not responsible for putting the rails together. Mind you there are holes in the inside of the bed on the sides for the rails to be attach, and they sent me a box of the rails. So, explain to me what was the point of me paying extra money including insurance to get the job done when it was incomplete? I can’t even enjoy sleeping on my new bed without it moving which makes me feel unsafe. I went to the store in person to see if I can get someone to understand my issues I am having and I was told someone would call me back in 1 hour, and it’s been two weeks. Save your money and go somewhere else to purchase your furniture and bedroom sets. It is easy for them to take your money, but not taking care of the problem when you are having one. ASHELY FURNITURE IS NOT THE PLACE!!!!!

I've had the absolute worse experience with Ashley Stewart. They tried to deliver damaged furniture to me not once, not twice, but three times. God only knows what condition the furniture will be in when they attempt the 4th delivery. This has been going on for months. Dont buy their furniture! I will never shop here again! The customer service is horrible and furniture comes off their truck already damaged. If I could leave a negative star I would, they don't even deserve one star. They're horrible and disrespectful.

This is the worst freaking store ever someone could ever purchase any furniture from, they furniture is wack. It's no good.

Very quick transaction, lovely variety. Adele was honest and gave us great options. We made our purchase in under a hour. Our kids were with us, she helped with with hot cocoas and water for all. Highly recommend for quality and availability. Purchased coverage protection as well. Thank you for a great experience.

Horrible service they don't value there warranty ordered a table and got broken two days later and its bin almost 5 months since I got the table and they still haven't come to fix it or replace it

Really bad experience

Customer service is horrendous! when you ask to speak to a leader/supervisor, they hang up the phone on you. No professionalism what so ever. No one seems to know anything or have any answers- their go to response is "working on it" when actually not one thing is being done. They delivery furniture that is damaged and/or missing parts. You have to wait weeks to hear from a manager from the store to clarify and confirm a re-delivery. Never again am I buying from Ashleys or recommending this place to anyone.

Ashley furniture is a rip off they are misleading and will tell you anything to get you to spend your money. Be careful how you use their ripped off interest free financing. They charge you interest from the date of purchase. The first in history. No credit card company will ever charge you interest before billing you ONLY ASHLEY FURNITURE WILL DO THIS. EVEN THOUGH THEY WILL MANIPULATE YOU TO BELIVE THAT YOU WILL HAVE INTEREST FREE THE SURPRISE COMES WITHIN 20 days of your purchase. This is going to the credit bearu .

See below for review edit** I ordered a couch 2 months ago and paid in full. I explained at the time of purchase that I know many things are back ordered so I’m hoping to find a floor sample or something in stock. Our sales person told us have no fear this couch will be there in 3 weeks, March 15 2022 but not only have we not gotten our couch, we haven’t heard a single update from the store. I’ve had to call the Ashley hotline 4 times and every time I’ve called I’ve heard a different answer about this sectional. They said half of it was in stock and coming March 29 then the 29th past with no call. Then the first week of April and I called any today to hear April 15. I understand things are backordered but it’s not acceptable to continue to withhold information from a customer you’ve already taken $2000 from. I’ve tried calling the store and been disconnected multiple times. I’m extremely dissatisfied and will not be shopping at Ashley ever again. Review edit** on April 1 the couch was delivered. Unfortunately I had to negatively review the store to get the couch to arrive but the delivery team was great and the couch is wonderful!

The young lady Jazz, was wonderful. She was patient and extremely courteous. She was very professional, and if I had to grade her customer service skills, she would respectfully earn 10*.

Very courteous, know his way around the store to help me find what I am looking for helped me immediately

Excellent customer service

(Translated by Google) Don't buy in this store, really bad funiture and they don't give you guarantee...don't buy in this store, the quality is very bad and then they buy they don't fulfill the guarantee (Original) Don't buy in this store, really bad funiture and they don'tgive you guaranty...no compren en esta tienda muy mala la calidad y luego que compran no cumplen la garantía

You get attacked the moment you go in

Knowledgeable and professional staff that's not pushy.

Ordered a dining room set table and chairs .and did not get the other piece driver said did Ashley call you I said no he said that they did not have the other part of my dining room said in the warehouse.I spoke to the salesman he said they didn’t load the piece on the truck got nothing but a run around the blame story on each other now they promised to deliver the item at my convenience but did not Ihave to take a day off of work without pay to wait for the furniture and all I got was a run around from the salesman and the company very unhappy will never do business with them again or recommend them

Fast delivery, very good delivery.

Special Thanks to Camella .. We are 100% satisfied with her kind & professional service

I needed a Sofa to relax on and watch television, read and just relax. Ashley Homestore - Valley Stream has the sofa that completed all the above for me. I was lucky to get Ms. Subaas who is professional, friendly and most important worked to satisfy my needs. She listened attentively and help me. I got a price match of the same sofa that is on Amazon but there was a difference, I saw the sofa in person, was able to sit on it and feel comfortable, experience all the functions, especially for my knee replacements, shoulder replacement and lumber back pain. I could not do that if I had bought it on Amazon and I would not have been able to have Ms. Subaas help me. I was offered choices of Coffee, Tea and water. Clean facility. Thank you Ashley Homestore - Valley Stream and Thank you Ms. Subaas🌟👍🏿 For Fulfilling my needs.

Alex was very helpful and patient with me .

I walked into the location in Valley Stream, New York without not having enough knowledge on the furnitures however the personnel Nisha and Xavier Evans was very helpful and kind. They guided me with the details and suggestions. Very good service overall for a first time furniture buyer. 😊

Corey was very helpful and patient with my buying experience he went above and beyond

Excellent service from sales associate and delivery men. Had help picking out a sofa that fit my style and needs. Delivery men also professional and on time. Did have an issue with customer services being that she told me incorrect information about my original delivery time which resulted in a reschedule. Thats why I'm giving 4 stars. But the actual delivery was smooth.

Had a great experience shopping at Ashley. My father needed e small kitchen table. The store had exactly what my dad was looking for. The delivery also went very well. The table looks great in the kitchen. Very pleased.

Saved a lot of money

I liked the customer service I was showed in helping me pick something. I wasn't rushed or pushed to make a decision and she spent as much time with me as I needed.

Absolutely unbelievably magnificent experience from Mr. Royan Singh. He helped me with his knowledge and patience and 0 attitude. If it wasn’t in the store he looked to see if the item was in stock in his computer and let me know what my options were. The greatest thing I loved about him is he wasn’t pushy at all, Thank you so much and I will definitely recommend everyone to Ashley Stewart, Thank you Royan and keep up the great work. Sherese Blake

On December 2021 i order 8,406.06 worth of furniture. I had not got 24 out of 30 of items yet. I had asked for my moneys back . this store manager Ronnisha in valleystream. she going to tell me that i am only getting my wish my experience was better. I feel like I completely wasted $8406.06+ . I feel robbed not even so much so of my money because I believe the items are still of great quality but more so of my experience as a paying customer. No one is of any help. Everyone is so passive and I’m continuously being pointed to this “no refund” contract. A contract goes in effect on the basis that my products that I’ve paid for are received in full and customer satisfaction is met. I am not at all satisfied. I would never recommend doing business with Ashley to anyone.

Adele customer service and patience is beyond exceptional. She’s very helpful, attentive and a good listener. It took us almost 2 hours to get what I want and she was able to get it done with all smiles. I highly recommend her.

The associate, Adele, is very kind, professional, helpful, patient, and supportive to your needs. I am glad she helped me with both my choices of bedroom furniture. I will always come back to Ashley, Valley Stream, and look for Adele.

after a year I was able to get my sofa I am very happy with my purchase👍

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Sophia James fx to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless him for me, he is trust worthy and i recommend her to everyone or anyone that want financial freedom email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Great service at the Valley Stream store. Quick delivery with the delivery guys, with special attention to setting up furniture. They even removed their shoes at the door when I asked, because it was a wet day.

I went to Two (2) well known stores .. Ashley should have been my first choice. Ronnisha ( sales rep ) and Kathy ( very knowledgeable in the mattress department. I hope I got all the names right. Together they are a great asset to Ashley , CSR service was impeccable . They ensured we viewed all available options , and assisted us with financing options , thus making it possible to get all we needed THANK YOU KAT and CANDY. I will return.

The showroom was beautiful and very clean but our salesman, Corey, was outstanding. He went above and beyond to help us. We had so many questions and kept changing our minds about what we wanted and he was very professional and very patient with us.

Nice/helpful staff. Good quality selections!

Lindsey was very helpful. She showed me a piece that I really liked based on my description. She was patient and polite. The atmosphere was that of patience and respect. The store was also very clean.

(Translated by Google) We liked the furniture we wanted, we were surprised by the attention (Original) Nos gustaron los muebles que queriamos.nos sorprendio la atencion

Don’t buy Ashley’s furniture warranty! It’s a scam. I bought my wooden kitchen table 3 years ago and the finish is coming off. I tried to contact them about fixing the finish and they told me they don’t cover wear and tear. So what’s the point of the warranty. Why spend that much money?

Very helpful, very patient with us and was able to explain everything perfectly. Love this location as well, James was awesome! Thank you again!

Im very happy, they are very good employers

It was a pleasure working with Nisa, she knowledgeable, courteous and professional.

this store is FINAL SALE and they fail to tell you. Whether it's faulty or want to exchange. It is Impossible to refund anything. Also, customer service was very rude! I do not recommend as everything is FINAL SALE and they do not tell you. If there are any other reviews with damaged goods or shipping or refunds, I recommend you strongly consider. Also, here attached is the small sign that was not placed in plain site that provides misleading and ambiguous information about cancellation,returns, and refunds.

Great shopping experience, service and delivery. Definitely buying again from Ashley and 100% recommend them. Very happy with the couch I ordered.

Don't believe the hype. My parents and I were looking forward on receiving our furniture through Ashley HomeStore and so far the experience has been a huge disappointment. We were told once we purchased our furniture set that the delivery would arrive upon the same week. Update, were now on week 3 and half of our living set is STILL hasn't arrived. Were tired of getting the run around, from being told that our furniture corner seat being damaged and receiving a call 3 hours later on the same day stating the piece would come this Tuesday 12/14. Only to find out today that the delivery date is AGAIN being pushed back . This is extremely and beyond unprofessional and misleading to my parents and I.

AWESOME...AWESOME...AWESOME...

Great experience with our friendly and knowledgeable salesperson Ronnisha. She took her time helping us find all the furniture we needed within our budget. We will be back! Thanks so much!

Adele helped me pick out a beautiful chair and ottoman. She was extremely patient as I walked around the entire store searching for the right piece to invest in. I left a very happy customer and I will definitely becoming back again for future pieces.

The products are of unique design. Options for small apartments are limited. Options for small apartments would enrich Ashley's business.

You may fine what you want

Professional service!! Came exactly on time!

Very nice Staff They took time to talk with me about why I’m changing the look of my home lots of patience did all they can to get me the best price on all my items Thank you 😊

Shopping at Valley Stream was amazing with my sales associate Adele. She's patient and helps tremendously in choosing the right pieces we need. She's well rounded and makes us feel welcome to be apart of Ashley family. I would highly recommend Adele to help assist with your purchase. Thank you 😊

Horrible customer service, went in to purchase a couch and open an Ashley CC. Not one associate asked if needed help

I recently purchased a farmhouse dining room set from Ashley HomeStore which luckily was in stock at their warehouse and ready for delivery within a few days. I can honestly say I had an overall great experience. The sales associate Royan was very helpful and professional as well as the delivery and set up. Based on my experience with buying my dining room set, I would recommend Ashley HomeStore Valley Stream :)

Ashleys has the worst customer service ever. There in Valley Stream store representatives are mostly concerned about the sale. After the deal is done if you have problems with your items you will never get help. Customer service are rude and knows nothing. Do not ever get there Platinum Protection Plan. I have parts of my sofa where the threads are detached, on the back rest and the sponge is showing, under the sofa has a rip and the fabric has been discolored .I was told by 5 Star Service that's the thread and sponge being visible is not covered and you will have to pay out of pocket if needed repaired. By the way the sofa is just past being 1 yrs old. Honestly no where on the protect states threads and sponge not covered. But states rips an tears or punctures are. Interesting that Ashleys has such a scampish protection company. I must say I also have Bob funiture protection on some of my furniture and I never had any problems for service..

I've been to Ashley in Green Acres the trusted advisor, Cassy, was fantastic. At first, I didn't want to buy the dining set I was exploring, then she went above and beyond to very courteously convinced me to buy it with the largest and most beautiful smile. She is very talented. Thanks for your help. Did I say that I love my dining set?

The staff is wonderful

This store is just worst store I ever went and so unprofessional staff don’t even know what to do so bad people if there is less then one star I should give them

Impossible to get in touch with the store. Keep getting the run around regarding a refund. Would never recommend this store.

Good furniture store.

Waited 5 months for back ordered item, then delivery guys damaged merchandise then left without finishing the delivery. They said 1 item didn't fit but they didn't try all options. Horrible!!!

Cassy was sooo friendly and helpful. She assisted my mother and I for hours, from start to finish. She was even willing to stay with us after closing to look at mattresses. She was also very patient and informative. She reassured us that she will follow up on our deliveries to ensure they will go smoothly and efficiently. She even made us coffee, and let me have some chips from her personal stash. We live about an hour away, but we will definitely come back based off of her service. 5 stars, my girl.

Camella was very helpful in assisting me in what I was look for and was able to purchase the furniture.

Poor attitude

They offered me the worst customer service possible. Upon delivery, they brought the wrong headboard and told me I had to wait 7-10 days for the correct one to be installed. I was not irate and I said okay because there was nothing else that the delivery guys could do. After waiting 7 days, the new delivery team ripped my mattress because the gentleman unboxed it with a blade. I am now being told once again that I HAVE TO wait 5 days for my mattress to be ready exchanged and also there is no form of compensation they can offer me (not that I wanted any in the first place). I wish my experience was better. I feel like I completely wasted $1000+ . I feel robbed not even so much so of my money because I believe the items are still of great quality but more so of my experience as a paying customer. No one is of any help. Everyone is so passive and I’m continuously being pointed to this “no refund” contract. A contract goes in effect on the basis that my products that I’ve paid for are received in full and customer satisfaction is met. I am not at all satisfied. I would never recommend doing business with Ashley to anyone.

The sales staff was friendly and very accommodating. They showed a lot of patience. This is a store that I would recommend to anyone.

Cassie was a pleasure to work with. She was friendly, patient, and not pushy. I came in to look for a table, a bedframe, and possibly a bench or chest to fill in an empty space I had between my shelves. Cassie immediately took me to see several options. I spent over an hour there, took pictures, and took measurements. I didn't even buy anything but she didn't show any displeasure. She even gave me her number to schedule an appointment if we made any decision. So I showed my wife what I scouted, returned the next day, and ordered what we wanted. We kept switching back and forth between furniture and sizes. Cassie patiently waited. Finally, we made a decision and paid. Very next week, I changed my mind and went back to Cassie to change the order. She was sooooo patient. Meanwhile, my experience with Raymour & Flannigan across the street was the total opposite. They were pushy. I felt spoken down upon. They assessed if I was going to make a purchase that day or not and acted accordingly. So I was mostly ignored.

Alex is well knowledgeable about the products. I'm sure appreciated that he was very patience and helpful.

I was helped by Camille. She was very attentive to my needs. She provided good service !

Kat is the best Sales associate this store has great personality awesome with customers she’s 5 stars 🌟

Cassy helped my family! Literally the best customer service I’ve ever received. She was super kind, & found everything we needed. Talking to her felt like I knew her for so long! I definitely recommend going to Cassy for your home furniture needs!!!!

visiting green acres ashley furniture was such a delight. Stanley and Xavier were EXCELLENT!! They were very patient and paid very close attention in detail to what we were looking for. I didn’t expect to walk out with anything and they made sure i got a great deal and was happy with my purchase. Whenever you decide to get some new furniture please ask for STANLEY or XAVIER they will get you what you need!! THANKYOU GUYS SO MUCH !! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

Great. Accommodating and yet not pushy. Cassy was great.

Awesome, really awesome collection of furniture. Bedroom sets, living room furniture, dining table sets Friendly and very helpful staff.

Adele went above and beyond to assist me in my purchase. She helped me find a beautiful living room set. The pricing was very reasonable due the the holiday sale. I’m walking away feeling very satisfied with my purchase.

Excellent customer service.Delivery on time in the rain. I am a happy customer.

If I have to rate the experience with returning a purchase here, it will be below negative 0. At the time of purchase they are verifying your ID and credit card but they need you to return to the store to verify your documents to refund you your own money. 🤦‍♀️ I have been waiting for 3 days for someone to return my call after speaking to the salespeople that did the transaction. Several emails sent to the store to refund the transaction. I have always bought furniture from Raymour and Flanigan. I decided to take a chance due to something I liked. The return process is horrendous!

Ordered a couch which was delivered within the delivery window. Everything was easy and no pressure sales. Very satisfied with the whole experience.

Good price

I purchased furniture at Ashely. I was told it was available, but I received a phone call more than 12 days later, saying that it was not available and they did not know when it would be. Then, it took almost a month to receive my money back!!

Camella was very sweet and kind; excellent customer service

Its really very bad experience for us with Billy Smalls!!!! He wanted to play with us very badly and I never recommend this store only !!!!!!!

I believe how the payment plan is a rip off. Customer service is not good either.

If you need the best customer service in your life as soon as you walk in ask for CASSY she is the best!!! She goes above and beyond to help and get you the best price possible her attitude is so warm and inviting, she very mannerly and patient! I definitely will be back thanks so much CASSY!! ❤️❤️😍

Camelia Taylor at the Valley Stream Ashley HomeStore helped my mother find a mattress and pillows to suit her needs. Her customer service was impeccable and she was very friendly and inviting. She informed us of all the choices available and helped us find something for my mom with her considerable expertise. I will return for my own bed and I will recommend to friends and family.

Great service super fast and professional

Worst place to shop for furnitures! My bill was $8,100 and I paid CASH!!! Bought all my furnitures in november 2020 and didn’t receive them until February 2021, they sold me a bullish!+ a$$ protection plan claiming that I can call for service and maintenance of the furniture as many times as I need for the next five years, I started the first claim and they are saying that the plans doesn’t cover so many stains all at once and that I should know to take care of my furnitures when I have a toddler. If I could rate 0.5 of a star I would. DO NOT WASTE YOUR TIME AND HARD EARNED MONEY TO SHOP HERE! It’s not worth it. *on the plus side there are a few nice staffs working there.

They were very unkind to my mother she bought a bedroom set and when it was couple days before the delivery. They call her and told her that they don't have the mattress and they don't know when they are going get it. Might I had she already pick out the mattress when buying the set then all of a sudden the don't have it. They are shady!!! Bad business!!

Ashley at Valley Stream . Great, courteous, and professional staffs. Delivery done promptly as promised. Nice delivery men.

My bf and I just got a new apartment and we're looking for a couch and dining set. As soon as we walked in, Xavier greeted us and asked what we had in mind. From size, to colors and matching the couch to a table. The whole time we weren't pressured to buy and he gave us his honest opinion, no bs. Showed us how much it would come to and let us know what was all included. We left happy, and without a worry about our purchase. Def recommend him and so grateful for his help. Gracias Xavier!!

In store experience was awesome. Having some trouble with the follow up.

Bad!

Don’t fall for the lies. The representative is a liar. I inquired about the lease to own program and spoke with a young lady who offered not to run my credit and help built it. The representative Billy asked me for my driver license and social security to enter in the system and guess what they ran my credit and my score went down 3 points a hard inquiry stays on your score for years. I will never purchase anything from Ashley a bunch of liars.

I visited the rosedale location on May 12th to purchase a new dinning room set. The customer service was excellent. I didnt feel hounded when I walked through the door compared to other furniture stores. Cassy was patient and provided great customer service. I couldnt make up my mind on what to choose. Cassy assisted me until I was 100% satisfied and happy with my selection.

Wow, Cassy was such a lovely lady! She helped me so much. Very sweet. Please go to her if you need anything!

I have had the worst experience with this furniture store very poor customer experience please people read reviews they have so many bad reviews stay away from this store once you make a purchase your stuck with it like a life sentence I purchased a sofa which I love and then purchased a bed that didn't fit I'm stuck with restocking fee and they don't want to refund me my money.....Horrible customer service!!!!!! Christina is one of the worst store managers there!!!!

So, I entered the store in need of help with financing, Jazz was right there with a warm welcome..She assisted me with completing the application that I started online. Jazz told me of all the options available to me and was certain to get me approved... she ask me what my needs of purchase were and she showed me a variety. Let me tell you; I entered the store at 1230pm a final decisions on purchases was made at 5pm!!! How amazingly patient Jazz was is incomparable to anyone I have ever met!... Jazz is amazingly courteous, knowledgeable and aggressively ahead in the business of sales. We left the store Over Satisfied!!! thanks to our wonderful Associate Jazz.... Ashley Furniture you have a Star Member on your team!!!!!.... and for anyone who has furniture needs , here is someone who knows the business and is honest and will go above and beyond to make your wish a reality, JAZZ!...... A very Satified Customer, Kim.

Staff were very friendly, informative, and patient. From the moment I walked in until the end of my purchase staff was there to help me every step of the way. Left no question unanswered. Helped me save money. There were so many nice pieces. I was indecisive but they were very nice and patient.

Couldn't get anyone to help us ..we left

Employees were friendly. Prices were reasonable.

Camella is an AMAZING salesperson. This is my third time doin business with her. She’s patient and guides me as to what’s the best purchase to make. She is awesome!!!!!

Corey was very attentive to our needs. Great teamwork also. Thank you Corey!

JUST PURCHASED A SOFA SET AND FOUND OUT AND STORE SELLING THE SAME SET HALF OF WHAT I PAID. WAY OVERPRICED

My experience at Ashley valley was very good. I furnitures that I chose I saw them online for a better price and I was going to cancel my order but my sales rep worked out with the manager for me. Camella is very patient and understanding she works with you to get whatever you want. I look forward to a good relationship with Ashley Valley stream. PS..,, would not trade them for online😉

Spent 5k with these people for my sofa bed not to be delivered with everything else. A month later when the sofa bed came it didn't open up... then three weeks later when a tech comes he says he can't fix it because he needs a part... now i have to wait for a part and then wait for the tech to come back. They refuse to give me my money back and take their crappy furniture out my home

DON’T BUY ANYTHING FROM ASHLEY FURNITURE. WORST COSTUMER SERVICE! I bought a love seat that was very expensive. After it was delivered, one of the recliner wouldn’t work. Over 6 months of them sending technicians and ordering parts, they can’t fix it. Now that I moved, 6 months later, they told me that they can no longer fix it because I moved. How is it that you can’t no longer fix something that was not working since it was delivered? It was your technician ordering the wrong parts and it’s Ashley Furniture taking forever to send the parts, but yet it’s my fault for moving? 😡🤬🤬🤬🤬🤬

DON’T BUY ANYTHING FROM ASHLEY FURNITURE. WORST COSTUMER SERVICE! I bought a love seat that was very expensive. After it was delivered, one of the recliner wouldn’t work. Over 6 months of them sending technicians and ordering parts, they can’t fix it. Now that I moved, 6 months later, they told me that they can no longer fix it because I moved. How is it that you can’t no longer fix something that was not working since it was delivered? It was your technician ordering the wrong parts and it’s Ashley Furniture taking forever to send the parts, but yet it’s my fault for moving? 😡🤬🤬🤬🤬🤬

Had the worst experience ever. Bought few furniture from there back in February and haven't receive half of it yet and ashley kept changing the estimated delivery date. When I tried to reach the store its so hard to speak with someone, No one seems to be found!

Found my livingroom set...so happy with great customer service.

Ashley furniture is one of the worse place to buy your furniture from. 1. The draws from the dresser is broken. It’s been over 3 months and still not fixed it any attempt to replace the dresser . 2 I bought 6 pieces set and I only got 5 pieces, when I call the store and question it they say the bed is consider 3 pieces. Which is bull because they don’t want to admit they made a mistake. This has been 3 plus months and still trying to get resolution on this matter. Also I been lied to about the finances Ashley’s offer. They workers in valley stream lies to the customer so that they can get sales.

Jazz went above and beyond to help my wife and I get the perfect furniture ! Definitely doing business with her in the very near future! Thanks Jazz !!!

Oliver And Natasha Are very helpful and Nice talking and working with them was a great Experience ! I like and enjoy their customer service it was the greatest ever !

Excellent service to satisfaction, great guy, Roy is a great person for your business.

I went to the valley stream site on 3/27/20 to look and research for a future purchase. Ms. Adele made me feel like a valued customer even after I said I was only looking. She answered all my questions even the ones I didn't know to ask without judgment. I ended up making a purchase that I am so super excited about and need! The entire Ashley team showed me professionalism and genuine engagement. Ms. Adele, many thanks 😊!

BY FAR THE MOST DIFFICULT UNTRUST WORTHY STORE IVE EVERY BOUGHT ANYTHING FROM On Mar 17 I Purchased a Large tv Stand From this store that happend to be to larger by a tad. i quickly called Khyri the rep to have him do a swap for a smaller one which was alot cheaper i thought soi questioned it and the rep said he was able to get me 25% off but thats the lowest ... .. all went smooth and everything got scheduled but i never got a updated reciept which i have bin asking for since the day of initial purchase.. i tried calling the store no asnwer so i just kept in contact with the rep letting him know i need the reciept ...... Until today i finally decided to call the customer center only to find out that the furniture had a added warranty for a additional 129.99$ that the rep failed to mention to me or ask if i was ok with purchasing it .... now im trying to get my refund and The store is telling me they cant do anything about it until the warranty company send them a email... and the warranty company is telling me they cant gve me a refund i need to call the store .. GO FIGURE NOW IM GETTING THE RUN AROUND FOR MY MONEY BACK !!!!?????? Update to 2 stars .. I got my refund but I deeply encourage corporate reevaluate they’re processes with handling refunds I deeply also recommend retraining store associates and operation managers ... and keeping a lot closer look at what store associates are doing

Great experience! The workers were very patient and very helpful when it came to making my decisions. They were very nice and explained everything step by step. Definitely recommend to everyone!

Very nice and extremely affordable with the 60 months no interest deal. The only furniture store with such a deal. Visit them today please.

Don’t shop here and waste your money they’ll bring you messed up furniture and the delivery people won’t take it back! They don’t do refunds only replace it with another one of their pos furniture pieces! They told me they would send parts for my furniture it’s been a month and nothing has been sent WHAT A JOKE! EDIT: after multiple phone calls I’m still waiting for the pins to hold the shelves, they sent me one single pin when I sent them pictures and an email stating that I needed all of them, so it’s now been 7 months since buying this furniture and not being able to properly use it! And to add to the damage the door fell off when I went to open it because the quality is so cheap!

me and my mom came in the past weekend immediately was being helped by Jazz. gave me options she even got my mom to consider a beautiful fireplace. she made sure we were satisfied keep up the goodwork also she's kind and patient

5 Attempted deliveries.....still no couch. Finally decided to cancel the order. We paid more at Raymore and Flanigan but we actually got the sales associate's direct # and are confidant things will go smoothly. At Ashley if anything goes wrong with the order you are screwed. There is 0 way to get in touch with the store directly because they never pick up. You have to call their corporate customer care and they make futile attempts to get in touch with the VS location. NOT ONE GOT IN TOUCH WITH THIS STORE. STAY AWAY!!! Must have spoken to 100 customer service reps. No one even cared when we canceled the order. They refused to compensate us for this ordeal or apologize. I recommend staying away from this location. Will never shop at Ashley furniture again

Cassy and Corey has shown true excellence..Cassy is friendly, professional and knowledgeable. She understood and she meant my needs. She made sure I was comfortable during the process. I am grateful and looking forward to enjoying my brand new bedroom set. ASHLEY HOME LOCATED IN VALLEY STREAM NY....#iwillbeback

Great service from start to finish. Alex and Jasmine helped me find the perfect mattress.

Shopping there was a breeze all went well no hassle.

Jazz is a very patient and amazing person. She was able to help us find everything we needed.

Still have not received my couch and its been over 1.5 months. Before the 4th failed delivery attempt the delivery service contacted me to inform me that the sectional I ordered is comprised of a grey sleeper and a tan chase. They asked if this is okay. NOOO!!! The operations manager at Valley Stream said her sales manager would contact me about compensation for my troubles. Still have not heard from them. Total radio silence. Their own corporate customer care team cannot get through to this store !! No one answers. Its extremely unprofessional. Never buying any Ashley Furniture products again. Please stay away from this store. If anything goes wrong with delivery there is very little recourse or accountability.

The furniture was not delivered at a scheduled time. I had to reach out to them first and ask about the delivery status. They kept extending the time and I rescheduled it but delivery even then it was not delivered. I had take day off from the work on schedule day for absolutely no reason. I called multiple times to the store and no one helped me at all. They transferred my calls and put me on hold for 30+ minutes. I still have not been able to cancel my order. I am extremely frustrated and angry. I want to cancel my order but no one has yet to assist me. If anyone id looking for furniture to buy, Ashley Furniture is the worst place to go. I would recommend not shopping here at all!

My nature is not to write these posts. I try to be fair and flexible. But my experience with Ashley’s furniture is an unmitigated disaster. The salesperson was very nice but extremely disorganized. But the real disaster came when I ordered a sleeper sofa with breakdown service. Salesperson said I only needed break down on one part, really needed on both so when they finally delivered the couch (on the 3rd attempt) they had to take couch back...could live with this if I could ever get in touch with the store- even when corporate calls and emails they don’t respond...finally went into the store again and was promised help that never materialized. Can’t imagine how they are still in business. In the midst of a global pandemic Ashley has made it clear through this ordeal that as a company they are more concerned with quick profits then quality individualized customer service. One piece of advice to Ashley’s Valley Stream location: if you don’t care about your customers that’s one thing but the least you can do is pick up the phone.

I ordered my furniture before December. I still haven’t received it! It’s not even in the warehouse yet?? I have never ordered from Ashley furniture this is my first time and it will be the last. I have never written a bad review before either for any store. I have always ordered my furniture from Raymour and Flanagan. I’m sorry I took a chance on Ashley!

Absolutely amazing!! If you need anything you MUST see NATASHA! She is the sweetest and most down to earth sales rep! Gave me so many options to accommodate my pockets!! She super informative and so willing to answer any questions! If I ever need anything in the future I will definitely be returning!

Great experience, Justin was so helpful. The best, helped us make our decisions easy. Sweetest person too. ❤️🤍

This is the worst experience ever, I recommended my daughter go there since I went and got my mothers dresser with little to no issues, spent more than an hour in there and I was using cash, they are either just too busy or just plain slow. This was not the case for my daughter who spent $14000, they ordered the wrong side rails for her bed, did not have full couch in stock as first told and it took almost a month to receive. The delivery truck when delivering the couch, side rails and armoire supposedly broke down when they gave a time frame of 6:30am-10:30am woke up super early for an appointment that didn’t happen until after 12pm. Little to no communication had to keep calling in the end to find that “truck broke down”?????? What I can tell you is they spent 8 hrs ordering and setting up financing in the first place NOTHING SHOULD TAKE THIS LONG!!! Salesman was fairly new and did not know much that’s why parts not available and wrong sizes ordered. I would say Ashley has beautiful furniture but when it’s surrounded by bad business then you have a bad overall experience, I would say Valley Stream Ashley furniture is not where you want to go; try any other location and see what the overall experience is because this one is just a big MISS!

The service I received at this store was absolutely amazing. If you ever go here, ask for Corey Johnson. I was not looking forward to furniture shopping but Corey made it so easy. All I had to do was show him a picture or give him a description of what I wanted and he literally helped me find everything I was looking for. He showed me ways I could save money. I didn’t feel rushed, or ignored. I’m telling you, he is wonderful. I furnished my entire apartment with him. Love this place

When I walked in the store it had such a relaxing vibe and I felt comfortable purchasing from here

We purchased furniture at this store in November 2020, and was told we were told that everything would be delivered by 1st week of January we would have everything, it was supposed to be two delivery dates, which I was fine with, that didn't happen it kept getting delayed and there is no communication from the company or the salesperson about the delay, it is now January 30, and they and I have to call to find out whats going on, at this point they are saying Mid February, whenever we call no one has any good answers for us or solution, even spoke to a manager who promised to keep us in the loop , I never heard back from her or anyone in the store, and would I would not know the status of my stuff if I didn't call myself very unprofessional i am never doing any business with this company again, they shouldn't sell stuff they can't deliver, in a timely manner.

Royan is so unbelievably patient, knowledgable and efficient. Highly recommend!!!

Cassy Was a great help we love her, we love her appearance, we love professionalism she helped us a lot she showed us a Lot of options. I would definitely recommend Ashley’s based on the customer service that we got from Cassy, she was such a help.

Sales Representative Cassy was awesome!

Shopping at Ashley furniture was a wonderful and pleasant experience!! Cassy helped me and she was wonderful to work with! She was patient, helpful, and knowledgeable! And I got beautiful pieces! I would definitely recommend shopping at Ashley furniture and looking forwarding to purchasing more in the future!!!

If you’re thinking about setting up your home Ashely is the best place to go. I had the most wonderful experience while shopping at the store in Valley stream. Our representative Alex was very patient and courteous. Also Oliver was very friendly and welcoming. They provided the best experience I’ve had while shopping. Thank you guys so much☺️

My mother & I have shopped at this location a few times. From bed room sets, to living room set and everything in between. Jazmine is very friendly, helpful and professional. I've never had an issue with a delivery or an order. The staff makes shopping for your home very easy

They were so helpful! And the prices were great! Always ask for Corey and Cassy, believe meee

Great customer service and product selection. Best price!

Friendly helpful staff not pushy

I went into the Valley Stream location on 11/10/20 to purchase a bed for my daughter. I was greeted by Oliver. He made the experience smooth and easy. He's straight forward and to the point. He made sure that I took advantage of any promotions that were available. In the end both my daughter and I loved her new bed. I will most definitely be returning.

The overall experience was excellent. Oliver was very helpful and patient with helping me find what I wanted. He also was very helpful explaining my payment options and promotions. I will be going back to make future purchases.

Fabulous!

Don't like this store and will never purchase anything from them again. Bought a bedroom set and livingroom set from them and been having issues every since the delivery. Not to mention my dressers are cracking up

I had a wonderful experience at Ashley Furniture the Sale Representative Jazz. Was very Professional and friendly and treated a military Veteran with a wonderful discount will be coming back in the future..

Corey helped us when we came in to check out the mattresses and managed to take care of us with a sale that didn’t start till Wednesday but we wouldn’t be able to get back in time for. He was/is friendly, helpful, not pushy and genuine, definitely would come back in the future!

Sal is amazing really takes time to understand what you’re looking for and super helpful and honest.

Beyond happy with my new sectional. James our salesperson was super nice and ensured me he would check everyday if an earlier delivery date showed up and he did just that!! Thank you!

Buyer Beware! Entire experience is a headache. Spent over 15K on furniture and had issues with every step of it. From purchase price being inflated, to issues with delivery and issues when claiming the insurance. Save yourself the headache and the money and go somewhere else.

Everyone was welcoming I dealt with Adele and would recommend her to work with. She even kept in touch with me about my order on her days off. Thanks again Adele

Very professional and courteous staff, great selection one stop shop for the home.

Oliver was amazing!!!!!!!! #TheGoat!!! I went into the store around 8pm with no intentions to buy, just shop around; and I was so impressed, not only with the service but also his ability to work with my budget and living space! I am extremely happy as this was my first time shopping here. The quality of the furniture is amazing as was the experience.

Adele and Jovonne were very helpful. They took their time to work with us and give us the best deals possible. I would recommend shopping here!

Very nice layout of the store and exceptional service. We were greeted by Shaam who was incredibly helpful in helping us choose our sofas. Looking forward to coming back in the future for more furniture pieces!

Shaam was super helpful and knowledgeable about all the questions we had and services provided by Ashley HomeStore. He helped us narrow down to a beautiful chaise and chair by asking us what we were looking for/size of our space/etc. We will definitely be coming back for his help to furnish the rest of our place. His service was exceptional!

Dinette Table and Chairs was picked out by my wife and I and it’s a good color match for the rest of the room.It’s built well and is not too expensive.Check out the Valley Stream store where you’ll find a very large selection of all types of furniture at reasonable prices.

We purchased two items and we are very thankful for Shawn.All went well very grateful sales man and took very good care of us and make sure that everything was Taking care of well thank you Raymour and Flanigan in Green acres Mall

Outstanding store display and customer service. Adele was very knowledgeable and accommodating with our purchase.

Love this place.

Oliver and Jaz was amazing from the start to the end. They were very helpful and patient with us as first time home owners and deciding on what furnitures to get. They gave us a great deal! If you visit them look for them both!

The sale associates went above and beyond with their service. They not only have me the furniture of my dreams but when there was an issue with the delivery team getting one of the reclining sets down the stairs, they came to do so. Very appreciative of the whole experience.

I would recommend Ashley to a friend 100 percent my experience was excellent i will Forever shop at Ashley

Perhaps the biggest collection of either incompetence or plain fraudulent practices. Went to the store and dealt with Natasha who at first seemed very professional, i came in saw one item and purchased it immediately. We did the paper work and i was told it would arrive in a week. After the item arrived i realized that the item was not the one we had discussed but a similar item that had a few difference. It was a bit difficult to notice since the difference is inside the adjuster. I called and texted the sales rep and they told me that she had taken it upon herself to sell me a different one from the one discussed for the purpose of saving me money. I called customer service and then called the store and they hung up on me twice. When i get someone they put me on hold and then transfer me to the main line. The managers also seem to be aware of the scam of because before i even said anything specific regarding the situation she mentioned that since the item matched what i signed that there was nothing she could do. I then asked them how did she know that was what i was going to complain about and then they transferred me. BE CAREFUL!! Also shipments are delayed for months! I still waiting on a vanity and bed frame since October

I had an extraordinary time at this location with Jasmine And Theresa. Patient professional and detailed I highly recommend going here and suggesting these to phenomenal women assistance. Very personable

Royan Singh, by far, the best all around. He's very knowledgeable with the product and very patient. We've recently moved in to an apartment and had just finished painting so the next step? Furniture. I had mentioned to him my experience at Bob's Furniture wasn't even close to good and he had mentioned it would be a completely different experience which it definitely was! I'm an auto salesmen myself so his customer service is the type of service that is phenomenal, no matter where he goes, you will follow. Thank you again Roy for your patience and expertise. I highly recommend anyone who goes here to ask for Roy Singh. You won't be disappointed. He made everything easy and fast.

As soon as i walked in I received a greeting from Jazz who helped me purchase a bed frame box spring & rug

I bought a dining room table about six months ago, when l bought it, l was told its was made from wood, l later realized its fake wood material and it is peeling, took picture and reported it to the store, they are saying that they are not responsible i should buy extra warranty which is a scam, because l had warranty on stuff before and they not pleasant to deal, l should have gone somewhere that sell better quality furniture.

Would have been a great experience except the dresser I order came to me severely damaged and had to be taken back. It wasn't inspected before it got to me and now I don't know when I'm going to get a replacement. Just very frustrated I waited long enough for it to arrive and now I have to wait who knows how long for my replacement 😡 will go somewhere else next time.

Great experience with my salesperson Roy from Valley Stream Store. We ran him around the store twice and online till we finally decided on our purchase. Delivery was on time and everything came in good condition. I would gladly recommend them to anyone.

Great selections and competitive prices. Dan Jr was a great salemen. very helpful, knowledgeable and patient. My delivery is scheduled to come in a few days hopefully all goes well with that.

This dresser (well, the whole bedroom set) is complete garbage. The dresser drawer broke by me putting shirts in it. I can't even begin to say how big of a pain it was to get it all delivered. The running boards, dresser, mattress (which is the worst mattress I've ever had), head/foot board all came separately. Even after I paid for the "hassle-free" delivery. Not to mention, I received two nominations that it was being delivered and it never showed up. I had to take multiple days off to sit and wait for the deliveries and even with paying extra for them to take the packing material with them, they left it in my room. I tried calling "customer service" over 20 times to try and find out where the deliveries were and I was hung up on over a dozen times and transferred even more. Finally, I reached a CSR that "said" she'd email her boss and someone would get in contact with me...which never happened. This is the worst furniture company I've ever seen. To think that I decided not to go with IKEA because I wanted "nicer" stuff, that I would have for a while, this was a big mistake. On top of it all, when you order online they charge your card, when they ship it they charge your card again and then it takes 2-4 days for them to credit your card back for the first charge. I'm VERY glad I didn't go ahead and buy furniture for my whole house (like my wife told me to) because it's complete crap. Save your money and hassles and go to IKEA, at least with them...you know what you're going to get.

My experience at Ashley’s furniture was amazing!! My mother referred me to the sales person who assisted her from a previous visit. Jazmine was patient and provided me with information about sectionals that matched my expectations. I left the store feeling satisfied and I have informed my friends and colleagues about the promotions and deals that the store offers. I will definitely purchase more furniture from this store in the future.

I was greeted by Adele, she was kind and showed me around the store. I would recommend Adele she made me feel comfortable and confident in the furniture I purchased. Im satisfied and happy with my choice.

Had a wonderful experience at Ashley's tonight. Gabe and Steph were personable, informative, friendly, and helpful. Will be back for sure

My experience here was excellent. The sales associate made me feel like a star. Very patient. Very knowledgeable of the products and I got a great deal. Camellia is the person to work with. Thank you for your great customer service.

My husband and Our family had the pleasure to visit This Ashley Furniture Store Sunday November 1, 2020. We needed a mattress and was pleasantly greeted by a sales associate right away her name was Kamrie Carson . To see someone smile behind a mask and to hear such a pleasant warm voice meant everything to us . What meant even more to us is We had my 12 year old daughter with me that has autism and my daughter took Kamrie’s hand and she lead us to the mattress area. Kamrie had her job cut out for her to try and sales us a mattress and soothe my daughter who didn’t have much patience . However Kamrie remained patient and professional as she assisted us and kept my daughter happy and calm. We had no idea we were going to have to also meet with a mattress specialist which made us nervous due to our daughter’s lack of patience . However , Kamrie was right by her side talking to her and it made her so happy and calm . I must say we would have walked out without a mattress if Kamrie was not our sales associate . However we walked out so happy and satisfied with with an awesome comfortable mattress and mattress pad of our choice. Thank you so much Kamrie for your platinum service , my family and I will certainly be back in the future for more of our home furnishings needs because of you. The Kee Family

I received phenomenal customer service from Ms Adele at Ashley furniture store of Valley Stream. My family and i started at Raymour & Flanigan around the corner and had the worst experience. Not one store employee approached us to assist us in anyway. We in turn left the store and when i tell you go with your intuition you do it. We then spotted Ashley Home store and had a wonderful shopping experience. Immediately upon stepping into the store we were greated warmly. The feng shui of the decor was amazing, with the visual furniture layout strategically placed which was very inviting. Adele approached us right away and asked us how she could help us 🙌.. What i thought was a thing of the past still existed! Shopping experience restored and saved by Adele! We advised of the style of Sofa we were interested in and she knew exactly what we needed.. My family and i were given complementary beverages as Adele worked her magic preparing our order. She was very knowledgeable of the products and order process. We received exemplary service with her conservative demeanor. This type of customer service is what makes it worth getting out of bed and fighting through traffic to shop in store. We purchased the a wonderful sectional and we can't wait to receive it🙋🏾‍♀️💃🏾 Thank you so much Adele of Ashley Valley Stream From Bernette, Bernard, Kiddies, & Grandma

Camela and Jazz gave me a great experience at Ashley today. Great price for great quality..and we had fun . They were really great. They were really great.

I am writing to inform anyone who is considering doing business with Ashley Furniture to STOP WHILE YOU CAN! Never in my life have I dealt with the most incompetent, disgusting corporate business. I purchased a couch over $2,000 3 months ago. The couch arrived damaged. I opened a case and that case was canceled without my knowledge. I opened a new case and I am still sitting here with no help and I damaged couch. I was sent replacement parts in giant boxes that are sitting in my apartment. I was scheduled a repair service and nobody showed up! I called to find out I was not properly scheduled so I took off from work for not reason! I now have been trying to reach someone for a week ! This is the most frustrating experience and I hope this review will stop anyone in advanced from purchasing from this AWFUL company!!! If I could give no stars I would

Kamrie Carson and Adele was a dream! They treated me and my mom beautifully and the process was smooth and QUICK!!! Delivery date given was a great turnaround time as well! I left there happy and smiling!! Can’t wait to receive my new sectional!

Valley Stream staff was fantastic. Great job Ashley and Valley Stream!

The sales team here is very very nice. They’re helpful and patient and helped me get what I needed. But the delivery team? YOU CAN KEEP THEM! They are the rudest most unprofessional people I’ve ever encountered, not once but twice. First my mattress arrived and it was written clear as day to come to the building service entrance on the delivery order but this guy decided he couldn’t be bothered and aggressively rung the bell in the lobby despite my saying you need to use the service entrance. He then replied “I’m already here and I see boxes in the lobby just let me in”. When I explained that building policy was he had to use the service entrance he huffed and puffed and angrily brought up my mattress and flung it on my bed frame. Appalling. Then a couple weeks later another team came to deliver my couch, and left me in tears. They were in a rush, dismissive and plain rude. When I asked them to please try to bring the couch in another way they threw their hands up and told me “we have too many other deliveries I don’t have time for this” AND LEFT THE COUCH IN MY HALLWAY. I then had to call friends and a completely separate company and pay $250 to get it in my house. After paying the addition Ashley fees to get it in my house for an extra $75. The customer service rep told me it was my fault as I shouldn’t have let them leave. As if I was supposed to tackle them to the floor? They outright told me they were too busy to help and left. Laughable really. The entire ordeal has soured me on using Ashley in the future because their delivery professionals are such a colossal let down. The furniture is nice though.

The customer service is very excellent. They made sure I was a satisfied customer even though I asked them alot of questions. They were patient and kind. When coming into Ashley ask for Kamrie and Adele! They are the best!! 😁

My experience at Ashley furniture was surprisingly a good one. Upon arrival we met James, one of the salesperson. He was very professional, courteous, and knowledgeable. James was very helpful and was able to help us make our final choices because he understood what it was we were looking for. Went in looking for a table and sofa and also ended up with a tv fireplace entertainment stand too. We were very pleased and satisfied with the service and our product!! Love my new furniture!!!!

Horrible service when scheduling deliveries. Using COVID as a reason to provide slow and non existent customer support is sloppy and you have definitely lost a customer. Waited online for two hours, could not be connected to a manager. Delivery person showed up out of time range and didn&'t call until they were leaving. Thank goodness for front door video camera for proof.

Came in looking for love seat. Rep said have look around. Displays were unorganized. No names of product on signage. Rep said sku is on back. Gee that helps me. Rep.said inventory online diff from store. Love seat i wanted not on display. I refuse to buy something i can&'t see or sit on like a couch or mattress. Wont be coming back.

Experience was absolutely great! Thanks to Tiffani who was nothing short of amazing and helpful, we were able to find out all the information we needed to get out new furniture!

We received exceptional customer service from James from the moment my daughter and I walked into the Ashley Homestore in Valley Stream. I dreaded shopping for furniture, but James was genuinely patient, calm, and courteous. He made me feel less anxious and more relaxed about the whole shopping experience. James patiently answered all the many questions my daughter and I had. He is very knowledgeable about the furniture options and the few times he didn't readily have the answer he persued the information for me. Even after I left the store that day, James was diligent to follow up with me to provide additional assistance. His professionalism and customer service skills are outstanding. Without hesitation, I would recommend James to friends and family.

I have never had an experience like this, and we are going on 4 months. Ordered a loveseat/ottoman, and was told there was a delay. Delivery called to drop the loveseat, turns out it was the ottoman. We took delivery, unwrapped the piece, and it looks like it was used. Scratches on the feet, stains on the fabric. Called immediately, and it went downhill from there. Literally 4 months trying to sort it out. Ashley wanted to hit us with penalties to pickup and restock - hundreds of dollars. We argued/escalated etc - no resolution. We opted to file a grievance with our CC company, and cancel the loveseat delivery. We have literally had a truck here to pick up the ottoman, even after denying the pickup, escalating to Customer service (a joke of a term to this company) 6 times, which no end in sight. Literally THE WORST EXPERIENCE EVER. avoid this company at all costs.

Anyone who is furniture shopping..DO NOT BUY ANYTHIMG FROM ASHLEY FURNITURE. I PURCHASED FURNITIRE FROM THEM. PART OF THE WOOD ON THE DINING ROOM TABLE SPLIT AND ALSO ON ONE CHAIR. I SPENT MONTHS TRYING TO HAVE IT REPAIRD. FINALLY MONTHS LATER I RECIEVED A CREDIT FOR THE TABLE. BUT GET THIS I HAVE TO PAY FOR DELIVERY . WHICH I REFUSE TO DO. THEY ALSO DONT HAVE INFORMATION ABOUT THE CHAIR THAT IS DAMAGED. IN MY OPINION THEY ARE TERRIBLE. I WILL NEVER AGAIN PURCHASE ANYTHING FROM THEM!!!!!!!

I am so sorry that i chose ashley furniture. We bought in-store, a leather love seat and sofa set. Got a reasonable delivery date. When the day came, they brought 2 different color sofas. We refused one and kept one. We were told the right couch wouldnt be here until November. 2 days later, we got a call that magically the couch was in stock and would be here soon. Delivery day again, and its the same couch. The wrong color! I let ashley furniture know what happened and no call back. They have had enough time to get my furniture here. They had 2 chances and got it wrong both times. I was lucky enough to find a group on facebook called ASHLEY FURNITURE COMPLAINTS/ISSUES ADVOCACY AND RESOURCES. Come to find out that THOUSANDS OF PEOPLE have become victims of Ashley furniture. They send wrong items multiple times to customers, no customer service, no refunds, and no warranty coverage when you spend so much money on it, and receive B-goods. This is all done knowingly & on purpose to string you on to accept whatever they want to give. And They markup their prices 700% percent. I am appalled by them and their ‘service’. I will work to let everyone know about their product and stay away!

This store gets 5 stars in extremely poor service and customer service! On date 09/08/20 my pregnant wife had purchased a mattress with a foundation spring box and Also a couch. Ashley home store told us that we would receive our mattress together with the foundation spring box by the date 09/15/20 because they did have those items in stock!. So we received the mattress but with no spring box! Meaning that we cant even use the mattress because it would get ruined without the foundation spring box and that's not what we want or agreed too with Ashley home store. Todays date is 09/23/20 ladys and gentlemen My pregnant wife and I have been sleeping on a Air mattress since the date 09/01/20. We are extremely upset that under the circumstances sleeping on a air mattress we didnt go for a more reliable company like Sleepys, PC Richard's, or even IKEA or wayfair. We havent recieved our foundation box spring and when we called Ashley home store a representative by the name of Tania was extremely rude to us and talking and yelling over the phone when we were just trying to get in contact with a supervisor. We haven't received our foundation spring box and they havent giving us a official date of when or where it is. I recommend everyone who's in need of a mattress and foundation box spring asap Not! I repeat Do Not Buy From Ashley home stores. For there poor unreliable service and misleading agreements. I feel horrible that my pregnant wife has to sleep on air mattress under these circumstances.

The experience I had with this store was nothing but the worst experience of my life shopping for furniture I cannot tell you the amount of lies that comes out of these people mouths it just disgusting they called n told me I should expect delivery on one day then they changed the day on the automated system and no more furniture who does this only ASHLEY where the hell did the furniture go only ASHLEY knows smh please save yourself the frustration don&'t bother

Jaz was a great representative, she helped me choose what would be best for me as far as mattresses and bed. i feel very confident in my purchase, will def be back! 10/10 would recommend.

Have to retract my 5 stars. Yes the Sales associate Jazz was amazing. However, customer service is horrible!!! My order was supposed to arrive two weeks ago, but after calling for two weeks with no luck, I just spoke to a corporate worker who DO NOT have no direct contact with the store, I find out that I won't get furniture until October. Don't waste your time!!! Go some where else.

Very bad customer service. never buy from Ashley they are garbage company.

JAZZMINE is the person to see when U go to this location!!!!! Her Hospitality is Phenominal!!!

Jazmine was very helpful! She helped my mother, my aunt, and myself around the store to pick out a new dresser for me and a bedframe for my mother. I recommend you find her and flag her down. She does a great job finding exactly what you need and great conversation the whole time. Best service!

THEY NEVER PICK UP THE PHONE! Very rude considering they tell you it's so easy to just cancel an order if need be, or anything you may need. I've been trying to cancel an order for over a week and in hopes of avoiding a trip out there I'm calling first. You would think during COVID they'd encourage this type of call. Very irresponsible of this store manager to not always have someone responsible for phones.

Very unhappy with a recent experience w the Valley Stream Ashley store. I purchased a couch right before July 4th with an expected delivery date of 3 weeks. The week of my anticipated delivery I received a call from corporate that my couch was in back order and would not arrive for an add'l 3 weeks. When I called to check on my order in the beginning of August I was informed that it was now expected to arrive in September. No one called me to inform me of this. I wanted to cancel and was told that my rep from the store would give me a call. 2 weeks passed and still no call. I called the store again and was told now my order was delayed until October! Again if I would not have called the store myself no one would have reached out. Notably upset they offered to waive my delivery fee. I declined and just said to cancel my order so I can go to another store and purchase my couch. The manager just said ok and cancelled. No apologies and nothing else offered for the lack of customer service and close to 2 months of waiting. They have lost a client due to lack of service and customer care.

I only wish I had read the reviews before I spent my money here. Here are the basicsA. The furniture is cheap and breaks easilyB. They sell you a protection plan that they have no intention of honoringC. They LIE!!!!!!!!! They lie and say they will deliver on X day they literally do not come, everD. You have to jump, skip, hop, crawl under go through a maze and pay extra to speak to a live personThis is the worst company I have ever worked with. I have no idea how they are in business. I bought furniture from them that broke in less than one year. Then I thought, &"no problem that expensive ass protection plan will have me covered.&" Well I thought horribly wrong. The protection plan sent me back to the actual Ashley store who sent me back to the protection plan who sent me back to the store. The store finally agreed to fix their crappy furniture. I was told the parts would be delivered that week and to call once this happened. That week they called to say they would be delivering on Wednesday... yeah right, Wednesday came and went. I had to again jump skip hop a million loops to speak to someone who acted like they thought the parts were delivered. They said they would send it out again.. nothing. I decided enough is enough so I went into the store &"We&'ll send it this week.&" they say. NOTHING.This store is a joke. I&'m taking them to court to sue. Let&'s see if they show up when it&'s court ordered. See yall there Ashley!!tisk tisk.

The saleswomen Jazz was awesome! She made my shopping experience really easy, and I had to shop to furnish my entire home! Jazz is knowledgeable and I will definitely refer my friends in family to her.

Jazz was awesome thank you and go see her

Horrible been given the run around about my loveseat, want to return it all and still giving me the run around please don’t buy anything from here.

Absolute terrible experience. I got confirmation a delivery was occurring today, took off work, rearranged my entire schedule, they didn&'t even call me to tell me the delivery was in fact not coming. They charged my card months ago which i was paying interest on. Most places don&'t even charge until the furniture is actually in your home. This was a horrible experience. I cancelled my order and now I have to start all over again with a different furniture store because I will never be going back here again. And I&'m sure they&'ll be issues with my refund. Absolute disgusting company

Jasmine was great very patient very informative attentive to my needs and just overall made the experience great despite my mother’s inpatient demeanor and demanding attention rushing.

The staff are only friendly when recieving good sale after that your on your own. I waited 1month for a item which was sent back twice. Ashley dnt care they are rude that's jazmine shields and her boss I dnt recommend this store.

Jazmine was so helpful and respectful to my daughter and I. She is a great sales woman she has great taste and style.Jasmine picked out pieces that could be in better homes and garden.

Their delivery service is the worst, driver had an attitude, and for me to get a refund they told me that i have to go to the store to get my refund what a stupidity on top of that i can't get the delivery fee refunded. Bottom line i don't recommend this store.

From the moment I’ve walked through the door the customer service was amazing. The person we’ve got greeted by was Xavier. Fundamental person, high spirit and wonder customer sales rep. He help us get a new couch and dinner table set. Would really recommend him if you ever go into the store.

Natasha and Ray really elevated our shopping experience. She sat us down and helped us find exactly what we are looking for and what would be the best for our living space. They really went above and beyond for what we really needed. We recommend asking for either Natasha and Ray as they really wanted the best for us. Thank you so much, we really felt like we invested in furniture that will last a while and we are enjoying our new sofa and our beautiful TV stand. Thank you to the wonderful employees at this location.

Bought furniture which had some defects. Waiting for repair, have been given the run around. Store stopped responding to my request for support. Paid for a loveseat over 1.5 months ago have been given several dates for delivery and nothing. Now no response. The service is horrible! I have contacted the BBB and a lawyer

I had a wonderful experience at the valley stream location. Kendrick was the sales person who helped me as soon as I walked through the door. We tried raymour and flannegans first but they didn&'t have what we wanted and the sales staff was off somewhere else while we were shopping. We were pretty set on the style and color for the bedroom set we wanted and Kendrick was wonderful and not pushy. He showed us countless options until we found what we were looking for. He sat us down while we waited for the finance department to crunch the numbers and showed us all the options and which one worked great for us. During this COVID - 19 pandemic arising now all the stores were closed down and it was particularly difficult to reach an agent about my furniture delivery. I contacted Kendrick and he helped my step by step to push the delivery to an earlier date and it went off without a hitch. 5 stars. Would recommend. Quality of the furniture is great as well.

I had the most amazing experience with Adele helping me @ Ashley’s furniture , she was awesome, helpful n overall very sophisticated and knowledgeable

Hi all; The next time you have the desire to shop at Ashley furniture store at Valley stream, NY I highly require any of you to have THOMAS GOMEZ as your trusted advisor. Thomas was extremely professional, calm, helpful, and most importantly not pushy. Glad he was the one God sent to greet us at the door.

Shaun C. gets five stars. He delivered great customer service. He was pleasant, professional and very knowledgeable. If you are ever in Ashley Homestore, in Valley Stream,NY, be sure to ask for Shaun.

Camella and Erica gave an amazing experience. They were very helpful and informative. They helped me feel very comfortable and took their time with allowing me to make my decision. I would definitely return for future purchases.

Shaun C. Was Very Helpful Today , Found Everything I Needed And At A Low Price As Well. I Will Always Come Back Feel Welcomed And Happy With The Service And Product .

Very good service!

I had a really good time at this Ashley Furniture Store Location...I went in to inquire about the Dreamur Mirror and Dresser...My sales person Ms. Erica Nelson was so amazing...She helped me in ordering the Dreamur Mirror, Dresser and Chest. She also helped me to pick out the perfect couch for my mother...We chose the Almanza Wheat sofa...it is very big and comfortable. It sits high up and your not sinking into the couch at all. I highly recommend that if you are looking to purchase any Ashley furniture that you go to the one in Green Acres Mall and ask for Ms. Erica Nelson...She was very friendly, funny and knowledgeable. You will definitely leave the store knowing that you made a great choice!

I worked with Royan. If you want someone to answer all your questions and worries, inundate them with none stop questions he’s your go to guy. He was available via text and answered any questions and concerns I had with pricing, dimensions delivery, protection etc, the decision was very big for me as there’s so much market competition and so much to choose from. Royan took it upon himself to explain everything to the last detail for me on 4 occasions as I couldn’t decide right away. He never gave up on my indecision’s and was dedicated to the whole sale process right through to the end. He’s dedicated, hardworking and if he doesn’t know something he will make sure he gets the answer. I told him to keep up the good work.

I had an amazing experience with FRITZ at this location. He took his time and showed me many options of sofas and bedroom sets from my explanation of what I was looking for. He was honest and straight forward. He answered all of my questions and even gave me his cell # if I had additional questions. He even moved furniture around in the store to give me the vision of how it would look in my house. He has a great eye for interior design and suggested what rugs would look good with the sofa, ideas that I wouldn’t have thought of on my own. I will definitely be shopping at Ashley in the future and making sure Fritz is working that day! Thank you Fritz!! 😁

(Translated by Google) Good place good offers good quality (Original) Buen lugar buenas ofertas buena calidad

Great spot