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Ashley Store | Yonkers, NY 10710
Ashley Store
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Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Yonkers, NY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Yonkers, NY, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Westchester County area since 2016. Our dedicated and experienced supports a team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Yonkers, NY Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
What our customers say
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I recently made a purchase and my salesman (Leon) went above and beyond. Lately I have been getting excellent service at the Yonkers Ashley location. I suppose they revamped the whole staff from years ago. I can now confidently say I recommend this store and the furniture is great quality.
Ahmina was very helpful from the moment I walked into the store, she helped me making the right choice , and I’m very happy with the purchase I made :)
Very nice selection of furniture. Aminah was a wonderful Sales Associate. She was friendly, knowledgeable and patient while helping me find the perfect bedroom set for my new apartment. Thank you!
Aminah was a great help. Her professional opinions were well taken. We are very happy with her service.
Loved my experience at Ashley. Leon made us feel more really comfortable. Best shopping experience ever had at any store. Really recommend anyone to come and see for them selfs. Looking forward on coming back and getting more stuff in the future.
Aminah was amazing at helping us make decisions. She guided us through our furniture purchase with ease, and knowledge of the products in the store. Friendly, caring and kind. We would definitely purchase at Ashley’s again because of her.
Aminah was very friendly and very helpful with all products in the store . Great customer service.
Aminah and Terrance did a fabulous job. Highly recommend them.
From a former furniture sales person, I can honestly say I’m disappointed in giving Ashley’s a sale based on such a negative experience. I spoke with Josh an associate who helped us find a couch and after taking a day to look at other options we agreed on a couch. At the point of him talking about the delivery process, he skipped over important details regarding the delivery process and how to expect the couch to come. We had purchased a modular couch with a chaise attachment and explained our living situation. After receiving a quote and going to the showroom the following day, I was assisted by Aminah who also had assistance from a sales manager by the name of Patrick. Throughout my entire experience no one explained that the furniture would not come in pieces nor explained that I can request the couch to come disassembled for an additional cost. Despite getting approved for credit I still had to come out of pocket to pay for additional fees, and on the day of the delivery the delivery team could not fit the couch as it was. I was then forced to leave my brand new couch outside and wait for a 3rd party installer to come where I had to pay $300 cash for them to dissemble the couch and reassemble inside my home. After speaking to Josh he got unexpectedly cold with me explaining that there was nothing they could do and that if I had returned the couch I would have to pay additional fees despite 2 salespeople and a manager overlooking my order and failing to mention this. In my years of sales I’ve always been taught to be thorough during the sales process to prevent disappointment, yet clearly Ashley’s has a different approach and it’s disheartening to feel left in the dust once the sale is complete despite buying a brand new couch with warranty. I’ve been over promised and under delivered. If you are going to purchase anything from this company please be careful, as they will hide behind fine print and company policy despite the failures of the sales team
My husband and I have been coming to this Ashley in Central Avenue for a few years, and even though we window shop at competitors we always make our final sale here. This store has the best customer service and latest styles. Josh, Alex, Nelson Val and Teddy are amazing ! They make you feel welcomed address all questions and make good recommendations.
Jennifer was so knowledgeable and helpful. She made the process so easy and smooth !
Thanks Amina and Justin. Great service
Emmanuel is the best
Aminah and Jennifer did an amazing job at selling the couch to us! So sweet and so accommodating!
Ms. Belkis is amazing, professional and very knowledgeable! She doesn’t hound you when you’re looking at the furniture. She just introduces herself and waits for you to approach her if needed. I would highly recommend her! Thank you Nancy
bought a couch about 4 years ago, and got the warranty. be careful buying, the warranty does not cover seem damage, which is what happened to me. the build quality was also poor to begin with (missing a bracket for connecting the couch) and one of the arms wasn't put together correctly (both of which i dealt with)
Belkis was wonderful and really helped me out! I would recommend her to anyone!
Emmanuel was a great salesperson.
Aminah was our sales representative and she was amazing. Kind, super helpful and patient!
Belkis was amazing in every way she answered every question in detail and gave us all the proper information a speedy and joyous experience
Leon is amazing, we walked in were greeted professionally. Asked us what we needed and helped us find the furniture stress free. Absolutely amazing person, thank you for all your help.
I just want shot Aminah for the great service she provided to today and making sure that I have everything I came for thank you so much until the next time 👍
Great customer service patient and knowledgeable. Ameia helped me on multiple days to pick out 2 couches, bedroom set and coffee table. Janice also helped make the check out procedure run smoothly. Delivery scheduled in a timely manner. Great shopping experience highly recommend!
Good times at Ashley Furniture store. Ask for Leon, he was most helpful and attentive with affability and attentiveness in mind.
Emanuel was amazing. He took the time to listen to me and make sure I got what I came for. He was very knowledgeable about the merchandise. Edit: while in the store Emmanuel seemed great but once I received my delivery I was not satisfied. He helped me select an option for my couch that made no sense and did not look good. I ended up having to go back to the store so that Alley and Patrick can fix the mistake.
(Translated by Google) Aminah excellent service, very friendly, very good attention. (Original) Aminah excelente servicio muy amable muy buenas atenciones.
Jennifer was the epitome of professionalism and a great sales associate. Her patience and expertise was beyond my expectations. I know I'm going to love my new living room furniture!
Aminah was very helpful during my process of finding the perfect bedroom set I was looking for. From the dresser down to the mattress. Amazing customer service. She was also very helpful with keeping me within my budget.
Came to this ashley furniture and Aminah welcomed us very politely showed us what we were looking for. Aminah and Jenicia went out of there way to help us get our dining ser we fell in love. I will come back again to this store and make more business for them. I highly recomend both of this ladies.
This is our second time purchasing here and every time has been beyond a great and stress free experience. Terrance was wonderful. Had so much patience and had a smile on his face the whole time. We left with exactly what we wanted and needed!! We have a few more things to purchase and we’re making sure Terrance will be there to help us.
I was greated by Aminah and immediately she catered to my needs. I initially went in to see a dinning table and I ended up with a couch too! The floor manager Alexis is AMAZING aswell. They were both sooo patient with my needs and with my daughter who kept running around. Aminah was very informative and very detailed with the services and products they offer. Alexis was so patient showing me different ways to set the couch. It was overall an AMAZING hands down experience. They both gave me their personal numbers and I am still in touch with both. Alexis was so helpful because turns out my couch set didnt fit as I liked after I went home and measured BUT she managed to text and show me different ways the couch can be set up and we came up with a perfect fit. She modified my order and delivery was as expected, and the best part is they both respond super quick!! MUST go and ask for Aminah and if in doubt of dimensions, looks, etc ask for Alexis you will not regret the experience. Thank you ladies!!!
My experience was very Delightful. The Representative was very Professional and Courteous. Thank you.
Associate Emmanuel was very helpful and made sure we got the best prices on everything. Thank you very much!
Amina and Nelson were very helpful and nice to my family and I.
Amina’s was Very good and was very happy & gave a great sleep demo
Very professional , knowledgeable about product will highly recommend to family and friends
Great experience at the store! The staff is super helpful, especially Patrick who has worked with us on a couple of different orders. Highly recommend this location !
Aminah was awesome and helped us find exactly what we needed for our playroom!
Gabriel gave lots of information pertaining to the couch we wanted very nice and fast with the transaction overall love Ashleys
Leon and Nelson were very nice and thorough and helped us with every step of finding furniture and ordering it for us. We were able to price match the online price and get everything scheduled for the day we wanted. We are very happy and excited!
Just bought my new sofas and a mattress from here. Amazing customer service. Janicia and gabriel were super helpful and patient. Thank you. Oh and Nelson LMAOO he was standing there.
Teddy was great to work with and very helpful. Great experience shopping at this store.
Gabriel is the Best no pressure Good Buy Thanks Gab
Aminah and Patrick were very helpfull. I really recommend coming to this location. They are very friendly and explained everything i needed to know with a lot of knowledge.
Emmanuel was helpful and friendly. Service took longer than expected but we ended up getting the mattress we needed.
Very nice and helpful, also patient
Gabriel was a pleasure to work with at Ashley’s. He was knowledgable and helpful in finding a sectional sofa. Come and see Gabriel for help in your future furniture purchases!
Leon was very helpful and encouraging throughout! He answered all of our questions without being pushy.
Nelson and León were great , friendly and very helpful
Had such a great experience with shopping for our bedroom set. Leon was attentive, easy going and his experience was well beyond noted. He assisted us in finding exactly the dream set we were looking for. Will definitely be returning to Ashley’s in the near future again.
I’ve been buying my furniture for 5 years. Great service and the staff was so helpful and attentive. Explained every well in detail and we will come back again soon.
Emmanuel from the Yonkers location went above and beyond to find us the perfect dresser/nightstand for our baby boy and price matched to get us a good deal!
3 stars due to the many members who asked if I were in need of help within the first few minutes apon arrival. 3 star due to the untimely and underwhelming customer service from the rep who couldn’t seem to get the deal done. Took my business else where and completed my purchase within minutes.
When searching for furniture, we went to a handful of stores but Teddy at Ashley on Central Ave was incredible!!! He was so attentive, communicative, and just overall a positive experience! He’s exactly what you want when looking for support in furniture shopping. We highly recommend going to him!
Couldn’t have had a better experience, Teddy helped with all our questions and was a pleasure to deal with in purchasing our Purple mattress!
Walking through the store seems overwhelming but Aminah made it easy with her knowledge and professionalism. Found a couch and a bed frame. Thanks!
Gabriel and Nelson were amazing!!! Thank you Nelson so much for working with us until late and making sure we left completely satisfied! My bf brought us our beautiful new bed set for my birthday and i couldn’t be happier with the set and the service we received from the moment we walked in! 100000/10 recommend coming here!
(Translated by Google) Excellent Aminah (Original) Excelente aminah
Good service
Aminah is very nice, respectfully, exelent work . I am recommending.
Leon was a great representative, helped us with all the furnitures we needed. Definitely would recommend.
They were quick, did great work, friendly, and accommodating. Thank you!
Teddy was an amazing sales representative. He was patient answering all our questions and concerns. I loved the fact that he wasn’t pushy or following us around the store.
Amazing first time experience! Me and my sister were able to shop for our furnitures with their wide selection of styles and colors. Aminah was especially helpful and walked us almost the entire store to accommodate our options. Teddy finished up our purchase with the best deal along with their manager, Terrance. Overall, a smooth and friendly transaction! We recommend this store for your home needs! Will definitely come back again for our future purchases!
Amina and Teddy were very helpful with finding our dream dinning set. Thank you guys!
Emmanuel was very helpful, patient, and informative.
LEON was absolutely amazing! Very attentive and great help. Patient with us so we ended up buying a few things thanks!
Great product and customer service!
great
(Translated by Google) Amen is the best (Original) Amiina is the best
It was a seamless , easy and friendly interaction at the Ashley store located on Central ave. Jennifer was superb in helping me by showing me around the store for what I was looking for. She has excellent customer service skills and I would definitely go back to this particular store if I should have any other pieces of furniture that I may want to buy in the distant future and definitely recommend others to shop there as well. Overall I had a pleasant time in shopping for new pieces and the help that came with it was bar none excellent. Thank you , Gus
Love my experience. Very inviting, great selection and even better staff. Teddy was an amazing salesman! Super knowledgeable and won’t breath down your neck lol- definitely coming back for my dining set Ted!
Me and my fiancé had such an amazing experience here. Our salesman Teddy was such a delight. He helped us with the decor for our entire apartment in one sitting while making us feel at ease. He had a wealth of knowledge about any online items that we had found and made our experience an easy one! Highly recommend coming here and asking for Teddy!
From start to finish (over 2 hours later) my wife and I had a great experience shopping for furniture. Our salesman, VALRIE COPE, was extremely knowledgeable, helpful and very patient. There was no pressure or judgement which we greatly appreciated. We ended up buying the whole bed room set for one room and we left there feeling positive about Ashley Furniture Store. We will definitely be back!!!
We would likely go back to purchase furniture with same sales rep.
Great serivce with Aminah. If you go there you must ask for her.
Do not shop here. Do not buy their extended warranty. I paid $300 for the extended warranty. The couch got spotted. They gave me credit towards another couch, but they would not waive the $190. Do not buy their extended warranty. I paid $300 for the extended warranty. The couch got spotted. They gave me credit towards another couch, but they would not waive the $190 delivery charge. This is a scam. Stay away from Ashley store especially the one located on Central Ave in Yonkers. Shop Bob's or any other store but not Ashley. I wish I could have given them a no star! delivery charge. This is a scam. Stay away from Ashley store especially the one located on Central Ave in Yonkers. Shop Bob's or any other store but not Ashley. I wish I could have given them a no star!
Nice salesperson. She showed me many options and i found what i was looking for
Once again, the Ashley customer service at the Central Avenue store was top notch. Aminah went above and beyond. Absolutely phenomenal! It’s more than selecting furniture. They cared enough about me to inquire about my needs so I can make the best choice for me. Thank you, Nelson and Terrence! I look forward to the next purchase. Strongly recommend this store!
Such great team members! Aminah in particular was incredibly helpful, accommodating & kind! Will be back for sure
Unbelievable custom service! Normally, you feel stalked in these type of stores- Teddy and Patrick took care of all my needs with no added pressure to buy in a relaxed atmosphere.
10/10 customer service from Jojo
Excellent and friendly service by both Jennifer and Nelson. They worked with us until we found the best livingroom set to fit our family.
Jojo was very nice and helpful!
I had a wonderful experience shopping at Ashley Furniture, thanks to Nelson's outstanding customer service. Nelson was very helpful and knowledgeable, guiding me through my options with ease and professionalism. His expertise and friendly demeanor made the entire process enjoyable and stress-free. I highly recommend visiting Ashley Furniture and asking for Nelson for top-notch assistance.
Jojo is a great great salesperson just beaming with positivity and very helpful-I wish every store I go to had someone like Jojo!
Great experience. Emmanuel helped helped us pick out what we needed. He price matched what we could and was very helpful every step of the way.
I've use Ashley before and i like the service.
Emmanuel was amazing would recommend you see him for your needs 🔥🔥🔥🔥
JoJo and Nelson are the best in the business. They both have excellent customer service skills and very knowledgeable regarding the furniture. They answer all of our questions. Their personality was awesome and smiled from the time we came thru the doors and after we left. They listened to our needs and met all expectations of what we were looking for. I’ll purchase from them anytime. If you’re looking for furniture please go see JoJo and Nelson at Ashely’s Furniture on Central Patk Ave in Yonkers, NY. Thank you guys for everything, you guys are the best in the business!!!
Jojo and Jennifer are very helpful.
Patrick Rosario at the Yonkers Ashley was extremely helpful, knowledgeable and professional. We were greeted and asked what we were there for, he directed us and said he would check back with us. No pressure. We did find a very nice compact sectional however since my daughter would be moving to the west coast we would need to do the sale there. Patrick was very understanding and we felt we needed to let people know how well he treated us as customers.
Excellent Customer Service
Found a great dining table. Was able to see the tables and try them out with different chairs. Very happy with my purchase. Emmanuel was courteous and funny, made the whole process go smoothly.
I was sold what I believed were leather couches as well as a $400, 5 yrs protection plan that supposedly covered anything that would happen to the couches as long as I reported it as soon as it happened. My couches started peeling when I called the protection company I was told it does not cover it because my couches are faux leather. Now I am stuck with couches that are peeling and out of thousands of dollars no one will cover it.
Quality selection of furniture. Easy process for purchasing.
Mr Nelson and Ms JoJo were extremely helpful and professional and worked with us to complete our purchase They deserve a raise each!!
JoJo was such an amazing help during our shopping here! 100% recommend finding her for your home needs!
Jojo was great. Very informative, great personality and not pushy at all. Would def recommend !! We got a new couch !
This place is just amazing. We had a great experience while setting us in US. Ashley store at Yonkers helps us to get everything we need for home at the best price! Valrie Cope was super nice and supportive looking for the best fit furnitures. We’ll definitely came back again!
We worked with Teddy from the Central Ave location in Yonkers and he was both professional and easy to work with.
Nelson made my shopping experience amazing!!! Thank you so much for your help.
I needed to order some pieces for my bed. Came into the store JoJo help me. She was friendly, knowledgeable and speedy.
Our assistant Jojo was very friendly and informative. Very thorough when explaining and allowed me to take my time while trying out beds. Also price matched the furniture.
Julio is the best. We went to Ashley and he assisted us with all our questions and concerns. Best discounts and he went above and beyond to make sure we were taken care of. Ask for Julio when you go to Ashley
Top notch quality customer service is what you'll receive from Valerie the greatest salesperson Ashley has. Valerie treats her customers like family. Valerie is pleasant and very knowledgeable. Valerie helped us pick the most beautiful furniture. Valerie is the Best.
Emanuel was extremely pleasant, polite, and courteous. Found what we wanted right away. Would definitely recommend this store and certainly Emanuel(sp)
Our salesman was very professional, he explained everything, had alot of patience. He was well dressed and handsome. It was a pleasure dealing with someone like that.Thank you Nelson
Terrance was the best
Valrie was a great help and found us exactly the couch we wanted. Super sweet, definitely recommend.
It was a really great experience working with Manny. Very efficient and thorough. Helped us pick a great couch!
Professionally served by salesperson Nelson Veras, I got a very nice and affordable bedroom dresser, delivered today! Great store!
Emmanuel and Terrance were a pleasure to work with. Knowledgeable, friendly and patient. I will be back for more furniture.
Today I went to visit this store and I must say the customer service was impeccable. They had many great options Emmanuel was able to give us all the details on the pieces we liked and Terrance was amazing as well. I would definitely recommend visiting and purchasing with these guys. Thanks for all the help we really appreciate it.
Teddy and JoJo are absolutely amazing!!
The sales staff at Ashley are very helpful and patient. Jojo is very friendly and helpful and makes the experience easy! The chaise sofa is exactly what I was looking for! I was looking for a certain modular setup and they helped me find it. It is perfect!
Teddy was spectacular - ask for him in the Yonkers location
Very helpful. Very knowledgeable
Amazing customer service. Super helpful and friendly. Great experience highly recommend!
Extremely helpful and a great selection of furniture
I had a wonderful experience with Nelson!! He was very helpful and found what my needs were and went above and beyond to meet them. I definitely recommend asking for him for your furniture needs.
I had a wonderful experience at Ashley’s in Yonkers. Nelson was very nice, treats you like a friend and not just a customer. 5 stars for him. Thank you Nelson.
(Translated by Google) Emmanuel Kankam, very good person.. thank you for your service.. (Original) Emmanuel Kankam muy buena persona .. gracias por sus servicio..
Manuel is an excellent salesman. I am very satisfied with the service. Thank you so much!
Jenicia was wonderful to meet and work with. She has a lovely personality and is very knowledgeable and helpful
The whole team worked together to give me the best deal and beat online prices. Honest and Friendly.
It was such a great experience working with Nelson. He was patient and was able to help me find exactly what I was looking for.
Fast, friendly service. No high pressure.
Excellent customer service
Ali - professional and helpful - 10/10 give her a raise!
Thank you Ashley for coming into my home!
Friendly people
Kevin and Teddy were very helpful and went above and beyond to meet all of our specific needs!!!
Kevin, Russell and Terrence were awesome! Great customer service!!!!
The sales person Q was great. She was very helpful and patient and not pushy which I appreciated
Valerie was absolutely incredible in accommodating our needs when shopping for our new home. She was patient, kind and above all professional. She made the process an enjoyable one and we can’t thank her enough!
Store was a comfortable place to shop. Teddy was a great salesman.
I recently shopped in Ashley’s and the experience was top tier. I was professionally helped by kwasi aka Big Q. He immediately greeted us with a warm smile and made us feel welcomed. By doing so we definitely brought a bunk bed for the BEST PRICE WE HAVE EVER SEEN. Stop in and ask for Big Q. Tell him Mike Allen sent you
Kevin was an incredible salesperson and was helpful, personable , and directed us to exactly what we were looking for !
I called and Ally answered the phone. She was extremely helpful, even answering product questions. Janicia and Kevin helped me. Janicia spent a lot of time with me doing different sofa configurations, and showing me the version. She also found a mattress within my budget. The staff I interacted with were all friendly and I had an excellent experience!
I went into Ashley furniture with an online print out 😆 and Q was very knowledgeable on how to use my Acima. She ordered exactly what I wanted. I can’t wait to receive my furniture. I’ll be back did my living room set.
Lourdes is a great interior designer, she really helped me map out my floor plan. Lourdes took her time to find exactly what I was looking for, she’s very patient and genuine. I would definitely recommend her to future customers.
The visit to Yonkers location was spectacular! I was assisted by Kevin, the advisor. He was professional, friendly, and was very knowledgeable about each furniture we enjoyed. We show Kevin our space and the dimensions. He was able to make certain recommendations to help make the best decision. A couple days into the process, Kevin follow up via text and call to help answer any questions. He even help via FaceTime to help us with this purchase. Overall was very personal. He also helped us with Easter deal and made this process very smooth. We are certainly blessed!!! 2350 Central Park Ave, Yonkers, NY 10710 Ashley Furniture Store This location will deliver! The experience from beginning to the end was amazing!!!
Teddy was amazing! . He did great with communication and reading the room.
Kwasi was stupendous and helped tremendously
I had an absolute pleasure meeting and working with Miss Valerie! She was incredibly supportive and attentive to my needs while shopping. She gave sound advice and feedback and didn’t try to oversell me items that were not within my budget. I love the living room set and can’t wait for my bedroom set to arrive!
Glenda Payne was phenomenal to work with. She was so pleasant and not pushy. She showed expertise and was very efficient with the transaction
Janicia was extremely professional and absolutely wonderful to work with. She was so helpful to me and my family. We will absolutely recommended her to all family and friends
Very helpful team members
If you're looking for a new bed frame, mattress you have to go talk to Varie! She helped me out every step of the way on my new journey!!! I can't thank you enough for helping my vision come true with my bed!
Amazing experience buying a bed, bed frame, sheets & pillows with Big Q aka Kwasi. Walked out feeling confident in my purchase and super excited for my delivery. He made sure he answered every question I had (which was a lot). Overall astounding customer service.
Teddy and Janicia were wonderful and very helpful. I will Definitely purchase from them in the near future again.
Kevin was the bomb 👍🏾 Great insight and guidance. Made process quick and easy!
Q and Mike were great sales associates who were knowledgeable with furniture
Great sales people. Great product
If I could give NO star, I would. Do not buy the furniture protection plan. It is 100% false advertisement. A tech came out, claimed he can only spot clean (not noted anywhere on the contract that they spot clean only), and the tech said that I should put in a 2nd claim for the rest of the sofa to be cleaned. When putting in the 2nd claim which was to be a follow up to the 1st claim, I obviously used the original date of when I noticed damage on that 2nd claim (why would I use a different date on a follow up claim). Welp, per this service, it was past the 30 days of when the damage was done, per them. I guess they wanted me to lie about the date, or don't know what FOLLOW UP means, or perhaps they don't educate their workers who told me to send a 2nd claim to follow up with cleaning the rest of the sofa. End of day, I am paying 5 years of a service they they will not honor, gave false advertisement (stating they spot clean only whe not noted on my contract anywhere) and don't know the meaning of follow up. I am putting a complaint with the BBB and telling everyone I know to not buy from or use Ashley's service. FALSE ADVERTISEMENT.
Thanks Janicia
When we enter the store we were greeted with warm vibes. Q was simply amazing. She was very knowledgeable about the furniture in the store. She will definitely be our go to whenever we go to purchase. GiveQ an At
fast friendly service
Kevin did an excellent job in helping me find the right bedroom set for my son..He was very helpful and I would recommend him to anyone if you visit Ashley.
My family and I had the best experience buying furniture for our new home yesterday! LaQuilla (Q) went above and beyond with helping us to find the perfect pieces and she was so patient and kind. Highly recommended!
WORST CUSTOMER SERVICE EVER.... I WILL NEVER BE BACK. My family and I spent thousands on furniture here. We purchased both indoor and outdoor furniture. We were told that we were not able to purchase a warranty on the exterior set because it was a floor model and we were purchasing it as is. Okay understood... we went ahead and purchased the warranty for everything else. Well of course a chipmunk put a hole in one of the cushions. I've tried EVERYTHING to replace this one cushion... and everyone at the store and through headquarters can't help me because we don't have a warranty. I'm not asking for a free cushion..... I will purchase it.... But they said I would have to buy a new couch as well in order to get the cushion. How does this make any sense at all when all I need is one cushion?????? Come to find out.... I should have been able to purchase the warranty (in which we asked for).... The salesman on the floor was wrong & now WE (the customer) are screwed. Everyone I talked to said that they can only help me if I had a warranty ... there is nothing that they can do.This is wrong in So Many ways, since we asked for the warranty and were told that we couldn't get one. (Which of course the salesman was wrong).I WILL NEVER BE BACK..... This is So Wrong.
The customer service experience we received from Kevin Suarez on Tuesday, March 12, 2024, at the Ashley Homestore Store number 016 was phenomenal. From the time we walked through the door we were greeted by Kevin who had a pleasant smile and a friendly demeanor. He did not charge at us as soon as we walked in, which we experienced at most stores which could be quite distressing. Kevin's customer service skills was exceptional, he was patient, professional, walked us throughout the store and made sure we were satisfied with the products we were purchasing We had questions, and Kevin was very knowledgeable about every Ashley furniture product, he took the time to explain the benefits of each sofa, mattress, and electronic mattress base we tested, . He went above and beyond to show us how to use the electronic features, explaining the ergonomic qualities for each furniture product. Overall, our experience with Ashley Homestore was outstanding due to Kevin's willingness to go the extra mile for us which is deeply appreciated. Thank you, -June S Marie
Sell Rep were knowledgeable and patience with customers. Went beyond helping pick furniture
Came in Kevin is great guy. Came in and told him I wanted sofa I seen online. Did what he needed too and got it good guy. Definitely ask at door.
Kwasi And Janicia Were Very Helpful and Very Knowledgeable On Making Our Furniture Shopping Very Smoothe and Easy
Their patio longe chairs are dangerous after a year as soon as the warranty runs out. Sit on in and fall through it
Mike Torres of the Ashley Furniture Yonkers Store (Central Avenue) was an absolute gem to work with. I only went to window shop but decided to pull the trigger on making my purchase since I can schedule the delivery once my renovations are done. Mike took his time to show me what I asked to see and provided me with delivery details, pricing and sales items. He wasn’t hovering like a vulture but also remained present to help me through my purchase process. I found out that he has only been with the store a couple of weeks and told the manager they need ten more like him. He’s is the epitome of what customer service should be. Thanks Mike! 😊
We looked around at many different stores and came back to Ashley for two reasons: first because we really loved the sofas we saw and purchased. Secondly the real reason we absolutely loved our sales person Nani who not only took her time with us but is also so personable. She is very knowledgeable about Ashley products. We also were very impressed with Janicia who went out of her way to help us with finding the perfect mattress. Both these sales persons at Ashley Yonkers are very valuable to their customers.
Kevin was super helpful in getting us sorted with our new couch. He went over all the details with us, and even carried a cushion outside so we could see what it looked like in natural light. He made the purchasing process easy and we felt confident in our decision.
Always satisfied with my Ashley purchases all sales reps treat you with respect THANK YOU all for you help
Kevin was very pleasant and knowledgeable.
Kevin was a great salesman! Very knowledgeable, not pushy and has a great personality.
I was helped by Terrance & Big Q on purchasing my bedroom set & living room couch. Outstanding help & effort to get it done. I left with what I wanted & completely satisfied with the service & items.
Nani has been very helpful! She has guided us with all the options. She is very positive and her good energy made us choose quickly and we were set with all of our requests. Worth going 💯.
The sales people were very knowledgeable and accommodating to my needs.
Yonkers store: Paul was AMAZING! Kind, caring, informative , very patient and not pushy!!!
All the delivery men were very helpful, respectful, and call to let me know when they were on the to my home. Being that I live in a older home my chaise to the couch couldn't come thru my door way the work hard to try to get it to fit by going the extra mile and taking the door off. Once that wouldn't work they offered me for the chaise to go back to the warehouse to be broken down. All of this they took care of being leaving, and put my door back on truly appreciated their help and very hard work workers. Great guys so thankful.
Q was great. Wasted no time got us exactly what we want and fully explained the complete process. I would shop at Ashley again. Really nice people working here
I purchased a bedroom set from Ashley in 2020. The set is not even 4 years old. The bed rail where the rail meets the headboard, just cracked and the mattress went to the floor. Ashley furniture discontinued the set and dies not carry any replacement parts. They offered no solution. A BED should NOT break after 4 years. I have no children and no one is bouncing on the bed. Ashley offered no solution to this. How can you not carry parts for discontinued furniture.?? I will never buy from Ashley's again. They do t stand behind their products and don't even have replacements parts. Any bets on why this set was discontinued. I'd guess I'm not tge first person to have a problem with this bedroom set. Buyer beware.
The sales associates were extremely helpful and patient. They gave us plenty of space to look around, which was great. Very pleasant atmosphere.
Q was great. She helped us find what we were looking for and we didn’t feel pressured to buy anything we didn’t want.
Kevin was personable, professional and very knowledgeable. He made the furniture shopping process easy. I will definitely go back in the future for any furniture needs.
Kevin was courteous , honest and patient with us during this process which anyone who has ever moved knows how difficult it can be . We are grateful for his assistance and his professionalism
Darcy was an excellent sales rep. She helped me and my girlfriend pick out the perfect couch! The store had a wonderful selection as well. Were very please.
Q did an amazing Job and took care of everything! Highly Recommend!
Customer service was amazing by a worker name Terence thanks to him I found what I was looking for
Great experience at Ashley. Nani’s approach was welcoming and comforting. She was extremely knowledgeable about the store products and asked the right questions to help customize our experience. Kuddos to her manager for sharing her expertise during training. Never felt pressured.
Ask for Debra! So helpful and knowledgeable of the merchandise. No pressure. She went above and beyond.
Kevin was very knowledgeable and professional. Keeper
The warmth of Darcy as we entered your store made such a positive impression . Plus the support of Debra was so helpful. We look forward to being Ashley clients. Your team was so much on point .
Nany Sanchez was so helpful and patient with us. We had very specific requirements for furniture and she was able to help us purchase exactly what we needed in our price range.
My wife and I just purchased a beautiful leather couch that we’ve been searching for months all thanks to Teddy. Teddy was professional through and through, super helpful not only by knowing the details of the product but also going above and beyond by moving pieces around to ensure we got what we wanted. A key component that made this process more enjoyable was that Teddy did not force sell - his very relaxed approach made us feel like we could trust and rely on his expertise. 10/10 experience - would go straight to Teddy for any other purchases.
Kevin did a great job with helping me find what I needed for my new home. Helped me work with my schedule to get it delivered to my house by next week. Very friendly and great customer service.
Janicia Ottley was a great help, she got me a huge discount. She was very educated and knew what she was doing when helping me pick out furniture. She very experienced, professional, attentive and also took her time. Excellent service!
Very fast and helpful. Met with Tim and he was so nice and did everything he could for me
Bought Furniture, spent a couple of thousand, was told that if I got the service protection anything goes wrong, it will be replaced... No.. not true at all. Furniture is peeling on normal use, but due too the type of textile used, I do not qualify. However, if I ripped my furniture it would be covered. Makes no sense.. So received no help with the warranty. Reached out to Ashley customer service, who tried seeing if the company would stand by their product, that is a NO. I wrote out a review of the company, and Ashley reaches out, to show they reach out. I responded to them its now more than a week since my reply and they left me hanging. Unless you are buying a brand name like their mattresses. I urge you Caveat Emptor
The experience was very professional and seamless. I’m satisfied with service provided by Paul Holt
Excellent!!!
Teddy & Kevin were able to help us with the purchase of our dining room & living room, excellent service, people like Teddy and Kevin is what we need . We're very happy customers. Thank you
Ashley Furniture Yonkers is #1 in my book..From my arrival into the store being greeted, welcomed an assisted by Ms. Darcy, who was so professional, friendly, an accommodating, to the awesome attention to detail and knowledge of all things furniture by Ms. Dinorah, just made the process of purchasing furniture so comforting and easy…From now on “Ashley Furniture Yonkers will be the go to store for me, my family, and friends if and when we need furniture! 5 ⭐️’s! Thank you!
Tim was great, very thorough and professional. So ask for Tim if you go to Ashley
Terrance & Darcy are very professional and patience Excellent customer service.
Great experience. Friendly and lnowledgeable.
Q was great. She made shopping for a new couch a fun experience and helped us find something suitable for our price range and style.
First time that I got a piece of furniture from there and I will never buy anything again. Once you received What do you order You can't exchange or return. I always get at least 30 to 60 days from the other furniture places where I usually buy But this is what happens when you try something new. Never again.
I came in just to look and ended up making a purchase. Kevin helped me with a great deal. Shop at Ashley’s Furniture on Central Ave
Ashley is always my preferred candidate place for furniture. Go & see Tim at this location!
We came in for a glider/recliner. Found a floor sample that was on sale. Kevin was quick and direct and helped us with what we need and made the process easy. We were in and out of the store with in a half hour.
One of the best furniture shopping experiences I’ve had! We worked with Tim and he was efficient, honest and extremely knowledgeable. We described the kind of couch we wanted and he was able to show us a number of different couches that matched what we were looking for. Highly recommend coming to this Ashley’s furniture and ask for Tim!
Tim Dean was amazing. Greeted me and was extremely helpful, friendly and efficient.
Tim was an absolute pleasure to work with !!! Please ask for Tim! He is very patient and knowledgeable
Sales Person was professional and knowledgeable His name is Tim at the Yonkers NY location
I was treated very nicely with the sale person Valerie. I was extremely satisfied with her care and professionalism. I love all my furnitures.
Stay away from this company! They have no integrity. They refuse to live up to an extended warranty that I purchased from them to protect a $2700 bed. 4 months after I purchased the Sealy bed and base from them, the motor stopped working. They refused to even come out and check on the problem even though I purchased this "worry-free" protection from them! A Shady business!!
Amazing Customer Service def coming back
Great customer service. Kevin is an excellent professional. Super helpful with assisting me select something I needed on short turn around and he is great to work with.
Such a nice place to purchase and a great customer service from Kevin. Good spirit. Employee of the month
Darsy is the best
Looked for a sofa with a wonderful young lady name Nani.. she was very helpful and knowledgeable about all the furniture in the showroom. Very pleased and I have been always pleased with my experience shopping here
Had the best experience ever, Tim was so kind & helpful throughout the whole process. Couldn’t have asked for a better person to help & guide & choose the best furniture. Thanks Ashley furniture & especially thanks to Tim! Make sure to ask for him!
Very courteous, polite and professional staff very helpful in viewing furniture, especially Nina
Loved working with Nani and Kevin! Nani was so helpful and accommodating. I even found a less expensive price online and she was able to match it. Come back and see her!
Great customer service at Ashley. The staff were very friendly and thoroughly addressed our inquiries regarding the products.
Keven Suarez was extremely professional and helpful with helping me pick out new couches and entertainment center for my family room. He even moved furniture around the showroom to help me have a better visual. Additionally the staff were all so patient and helpful with my 3 young kids.
I had great service and answers to all my questions thanks to Kevin and Denorah. I will be back because of their great customer service and help.
Teddy was great and made the experience stress free and simple. Ty!
I had a great experience !
Excellent help and easy transaction! Kevin helped us with picking out our new pieces. Prince was amazing help too! Definitely recommend!!!
Terrance was fantastic, super helpful and knowledgeable. He made it easy to pick out the perfect couch. Will definitely be back and will look for him again.
My first time experience shopping at Ashley furniture was great, Tim was very patient and accommodating ( not a pushy sales rep.) to meet our needs. This was was a good experience and I look forward to shopping at Ashley furniture in the future. Thank you
Tim was great in ordering my office home desk. Highly recommend.
Kevin and Prince were great. My boyfriend and I went in on a whim, and they both worked together on getting us what we needed. Both were understanding , accommodating and transparent. We left as happy customers and are looking forward to coming back. Great experience , huge selection to fit all of your budget needs.
Q was awesome from walking in to the final steps in purchasing our sofa. She had patience, her measuring tape, advice, and was all around great. Go see her for your furniture needs!
They Official , WORRRRD !
Dont shop there! Terrible service!... Received the wrong bed and defective as well and they refused to take it back. Beware. . no help with customer service.. Never in my life treated so badly. Grandmother of a very disappointed 8 year old sleeping on the floor!
Very Good Terrance was gentle and friendly . Thank you !
Great experience here! Dinorah was so helpful! Very happy with our experience
Thanks to Kevin for helping us out and showing us the best possible deals and selections ! Will definitely come back!
Great experience. Tim has been so helpful and patient as we look for the perfect sleeper couch.
Thanks Tim for the excellent service it was quick, painless, and super easy! Thank you 😊
Prince was awesome - very kind and friendly salesman with a great amount of knowledge. Within our price range and did not try to upsell us on anything, if anything, he tried his hardest to save us money, and he did! I would come back to this Ashley for any future furniture needs! Prince is a great sales!
The staff was very friendly and helpful!
Wonderful service
Teddy and Kevin were very helpful. Very patient.
I went into ashleys with the intention of finding a sofa and found not only that but the most amazing customer service. Nani was the sweetest girl. She not only helped me and my partner find exactly what we wanted but worked with us to make sure all of our needs were met and that we left satisfied. Alongside this she has nice hair.
Great experience in store with my purchase Had great help from Tim!!
La’Quila was the best she has the best patience a very good eye helping to select the right furniture my mother is so happy with her furniture the smile that my mom has on her face is priceless thank you so much Q and Ashley furniture (Dinorah)thank you as well for your help
Fabulous customer service! Tim was amazing…. warm and welcoming, patient, knowledgeable, and efficient- as were his colleagues! Can’t wait for my new couch!
Came in to view and try out their sectionals and was met by Kevin, one of their sales rep. Kevin was a great help in showing me different pieces and recommendations on what would fit best for my space. Great sales rep overall. Highly recommend when you go. Ask for Kevin!
I had a wonderful experience buying a new mattress at Ashley Yonkers. The sales team, Paul and Prince, were incredibly knowledgeable, patient, helpful, and friendly. The showroom is lovely and clean. I will definitely go back when I'm ready to buy more for my home.
Amazing customer experience from Prince (I hope I remember the name right). He was engaged with us when we went to store. He gave us suggestions and honest opinions and trade offs on the various sofas we have looked on. He made sure all our questions were answered. The overall buying experience has been very good (in both the stores we visited )
Great service, gave me a lot of options.
Had an easy and efficient experience thanks to the help of Kevin S.
I came into Ashley furniture store looking for the perfect couch, I was guided by a sales person that knew exactly what I was looking for and wanted.Thank you so much Laquilla Q, for your sales hospitality and confidence. I’m so happy with my new sectional furniture. Will recommend Ashley furniture Store to friends and family.
Very good service
Very friendly and helpful staff!
It was a pleasure, meeting Kevin we all liked him, he is a really great person. I will definitely recommend him.
Kevin was the best
Darcy, the saleswoman, was very helpful and in some instances when out of her way to help me select furniture. If there were more than 5 stars I would award them to her.
Javier and Prince were absolutely amazing with helping me around the store and finding the perfect mattress.
Janicia and Kevin were extremely helpful in helping my girlfriend and I find a couch for our new apartment. Stress-free and knowledgeable!
Ashley Is The Worst Ever . Purchased New Sofas That Arrived Damaged .After Several Attempted Repairs, New Sofas With Tags Still On Are Falling Apart. Furniture Was Only Sat On A Dozen Times . Ashleys Quality And Service Is The Worst.
I am waiting for my coffee table to come, but my over all experience was great. I was delighted with the prices for Black Fridays holiday sale. The Sales Representatives was helpful, friendly and informative. I would definitely shop at Ashley’s furniture Store again.
I was shopping around for a mattress and adjustable base for my elderly mom. I was about to give up when I walked into Ashley’s on Central Avenue in Yonkers NY. I met Javier who was kind and eager to help find me the best affordable option. He introduce me to Prince who also was amazing and extremely knowledgeable for what I needed. This duo was amazing, I got exactly what I needed to meet my mothers needs and they were so helpful and caring. they treated my mom with the ultimate care. I could not have asked for a better experience. These two gentlemen made us feel like family. This was 5 star white glove service all the way. Thank you Javier and Prince for the true meaning of caring and knowledgeable customer service. Ashley your brand is extremely lucky to have these two gentlemen represent your company. Thank you Javier and Prince for your exceptional service.
Kevin and Jennacia did an AMAZING job helping me with my new bedroom set!!!!! Jennacia is a mattress expert and really know a her stuff!! Kevin was super patient and was able to get me a quick deliver date. Thank you for your kindness, patience, and expertise!!!!
Gregg was knowledgeable, patient, and helped bring our living room to life with his expertise in fashion and design. He gave us great advice to put pieces together and didn’t rush us when we looked at various options. Completely impressed by the whole experience and can’t wait for the shipment!
Finally found a great dining room set.
Amazing customer service. I rightly recommend!
Excellent professional courteous service from the sales woman , Valerie. She talked me through the various options and steps.. Highly recommend.
Gregg provided great service, helped us select and buy a couch
It was an enjoyable experience purchasing my new bed! Kevin was friendly, helpful & professional! Highly recommend :)
Kevin was AMAZING! And the only reason I was able to decide on a living room set that works for my family. I’ll be back very soon to work on my dining room next and will look forward to working with Kevin again!
Kevin was very helpful and attentive. He helped me out during my entire visit.
Tim Dean was great! I found exactly what i was looking for. He cared about my likes & dislikes
Michael Rosado was a great help! Very attentive & friendly.
nani was great help she greeted us very nice and was a great helper,she a great worker thank you
Gregg was the perfect salesman. Very helpful and especially not pushy. He guided me throughout the entire show room until I found exactly what I wanted. Thanks Gregg for an awesome and quick experience
Tim was absolutely amazing we will be back!!!!!!
I had first called and I spoke with Kevin. I wanted to know if certain bedroom sets were on display in the Yonkers store. He was so helpful-I had 7 sets that I was interested in and he checked and if it wasn’t on display in his store, he checked which store it was on display in. Bedroom Set was for my 95 year old mother. She was having trouble getting into her old bed (too high). Kevin went above and beyond in helping us out. Measuring mattresses and box springs. He is very personable and makes you feel like you’ve known him forever. Actually most of the staff that were there that day were all friendly and helpful.
The employees here are so amazing and helpful
Prince is a superb sales associate who I had the pleasure of meeting when I went to buy some furniture in the Yonkers store. Nothing was a problem for him. He went above and beyond to help my wife and I in getting exactly what we needed. Highly recommend visiting the store and dealing with Prince.
Bought some bedroom furniture here from Tim. Great experience and some awesome discounts!
Tim was excellent and very helpful! Very pleased with our new mattress!
Kevin was awesome!!! Great customer service, super friendly and welcoming :)
I loved how quickly and easy the entire process was handled. Valerie immediately took us in and showed us exactly what we were looking for. There was no hassle at all, I’m am so excited to have my sectional delivered. Thank you so much for all your help!
I have worked with Janicia two different times out of the Stamford, CT store. She is knowledgeable about the products and very helpful when it comes to making a decision. The transactions are easy and it makes the buying process an enjoyable one. Go say hello if you’re in the area or, you can call the store and work with her that way!
Janicia was a great help as I made important decisions about the furniture I needed for my new apartment! There was no pressure and she was very patient as I took my time. I highly recommend!!
Courtesy and price
Kevin and Prince helped me find the bed I’ve been wanting to splurge on! Thank you!
Every one was very nice
No pressure buying! Very helpful
Great experience! Thank you Janicia for all your expertise and help! You have been incredible! I can’t thank you enough! Thank you Carlos, Luis and Francisco for an awesome delivery experience! Quick and efficient!
Kevin and Prince were amazing. Assisted with the purchase of sofa and bed. Smooth process and received the service/delivery requested.
Gregg R. Zeidenberg was a such wonderful sales person. Attentive, payed attention to details. Very happy customer!! He was awesome and took his time with us. Thanks again Gregg.
Valerie was very helpful with me buying furniture for my new apartment. I was overwhelmed by all the choices. But, She was so knowledgeable and patient with me. It was definitely a great experience. Going to Ashley don’t worry, Valerie will be there to help guide you.
Ashley in Yonkers NY is thee best!!! Great selections, great showroom, great customer service! Manager Alexyz and salesperson Greg made everything sooo pleasant. Smiles walking in the door and continued from there. So much better than the BX. One thing that is MAJOR AWEFUL IS THE PLATINUM PROTECTION PLAN. You have to literally break your own merchandise by accident to get it repaired. Unbelievable! NEEDS to be CHANGED ASAP!!! THANK YOU ASHLEY YONKERS 💃🏽
I was very happy with my purchase of a beautiful sofa. My sales woman Janicia was extremely helpful. Definitely will work with her again.
My experience at Ashley’s furniture was top tier! My sales people Michael and Tim provided me with excellent service I look forward to doing more business in the future.
My mother was in a need of some furniture to finish remodeling her apartment and I decided to bring her to this Ashley Homestore and I do not regret it. It was our first time at this store and we were warmly welcomed by Yolanda. She asked us what we were interested in, gave us a tour of the showroom and than let us search freely but remained close by incase we had any questions or needed to add anything we liked to our order. She answered all our questions and was extremely helpful with her suggestions. I did need a new matress but was unsure of which one was right for myself, so she introduced me to their sleep specialist Michael. He first sat down with us and asked how I would rate my sleep, if I had any soreness, how old was my current mattress and correlated that into the science of sleeping. He demonstrated a few options that would be great for myself and had me sold. My overall experience was great and I would definitely recommend to anyone as well as come back when I need furniture for my own place.
Central Ave location Kevin was a tremendous help, very informative and transparent. The other sales reps were also friendly and very welcoming.
Kevin & Janecia were very helpful & not pushy! The overall experience was relaxed they gave us time to completely look around w/o feeling like we were being watched or rushed our questions were answered and were given the best deal and we really appreciated the extras , will definitely return and hopefully these two will be here
Great experience working with Yolanda @ Ashley’s on central Ave in Yonkers. Great personality and great customer service. I got exactly what I wanted and even price matched my new sofas. Couldn’t ask for more!!
I Love the environment in Ashley Store. I am greeted with a friendly smile. However, I wish to highlight one person in the Yonkers store her name is Janicia Ottley. Janicia goes above and beyond to help her customers. She takes her time to understand what I am looking for and makes sure that I am satisfied with what I want. She is very kind and patient. Janicia is a gem and Ashely is blessed to have such a person in your environment. Everyone, go to Ashley Yonkers and ask for Janicia !!1 She rocks!! Thank you Janicia and thank you Ashley. Rachael Chinnery Todman
Tim has helped us find the perfect couch!! Very helpful and professional
I bought a couch around February of this year that I was hesitant about but the sales associate said that if I didn’t like it I could return it. Well what she didn’t state was that I had to return it the same moment the movers dropped it off. I tried so hard to exchange it but had no luck. Now I’ve had it for 8 months and still hate the couch with a passion. When I think about the amount of money I wasted over someone’s greed I only get more upset
Came in searching for a sofa/sectional that fit our new space. Kevin was amazing and helped sketch out the measurements of our living room to ensure it fit our needs. Went above and beyond to make sure we felt satisfied with our purchase and was extremely friendly while doing so. Would recommend anyone looking for furniture for their space to come ask for Kevin. He was great!!
Terrance Bailey is extremely knowledgeable, courteous and a great listener. We got what we wanted in under an hour. Much respect!
I was supposed to have a sofa delivered which was unsuccessful. I have called customer service and spoken to someone named Mary who was very rude and unprofessional. However, I was directed to call the store directly and once I have spoken to Wendy and Natalie I was very satisfied with how well they have worked with me to resolve my issue. I HIGHLY recommend asking to speak to either Natalie or Wendy if you need an issue resolved.
From the moment we walked into the store, Valrie greeted us with a warm and friendly smile. Her positive attitude and willingness to assist us made us feel comfortable and valued as customers. She took the time to listen attentively to our preferences, budget, and specific requirements. She was very knowledgeable and patient throughout the process. Our experience with Valrie was great!!
Valrie provided the best service possible. She was patient and helped me choose the best furniture for my new home. I highly recommend her!
I was pleasantly surprised to find great customer service at this store. Salesman Prince was very knowledgeable, pleasant, and patient. We stopped at a few other stores after Ashley’s looking at mattresses but found that the price at Ashley’s was best for the quality we desired.
Kevin helped my wife and I as we were looking to purchase a new living room set. He was very helpful and knowledgeable making our buying experience easy. We will definitely recommend friends and family.
Kevin did a great job helping us find what we were looking for. Smooth process, would recommend working with him.
Darcy & Kevin, thank you so much for all your help. You made the experience painless and fun. A great experience indeed
Kevin was awesome! Great spot and salespeople.
Excellent , efficient service our salesman was Jerry. He helped us with our rug Choice. The young lady that checked us out was so sweet and helpful as well.
Terrance and Kevin were a great help picking out furniture for our home!
Mike and Kevin really went above and beyond in getting me the perfect desk for my needs
Kev made my experience fast and easy, same day delivery, my wife will be very happy!
Kevin was amazing he knew his stuff he helped me pick a bed according to my sons needs if you go to Ashley stop by and see Kevin
Great experience. Very good customer service .
Angie was amazing!
The worse store to make a purchase. After I got a credit for a bed that wasn’t defected I try going to the store to used the credit and no one would help me. When you call that store they hang up the phone on you. Michael Rosado one of the sales person he is very nice when he wants to make the sale . After the sale is completed if you are having any issues he treat you very differently but that’s only if you are of color because if you are white and look like you have money they are all in your face. This is the type of store and people they have working there
Very knowledgeable
Gregg was great showing us around each couch that was within our measurements. It was right before closing time but he still took the time to help us.
I bought several pieces of furniture from this store and had nothing but great experiences! Everyone is so nice, patient and knowledgeable. Valerie, the lady that helped me, was super nice and happily answered all my questions anytime I called and she made sure I got exactly what I wanted. I would recommend this store to anyone shopping for their home, you can't go wrong here!
The staff is amazing at this location but my salesperson, Kevin, was amazing he gave me the space to browse. However that’s not what sold me, it was that he overheard me say I wanted a mattress and what kind of budget I had and he gave me 2 amazing suggestions under budget. If you have time please pass by ask for Kevin or Prince.
Mr. Michael Rosado was extremely helpful in every way of my experience buying this bedroom set. Thanks again for all your help. Take care of yourself. GOD BLESS
What an experience !! Kevin was amazing!! I walked In and told him what I wanted and in one hour I was signing for beautiful pieces and walking out the door. I’m so happy with my purchase! Thank you for everything Kevin and the staff at Ashley’s!!
Excellent Service!
We had such a wonderful in store experience! Our associate wasn’t pushy, listened to our needs, and shared recommendations. We will definitely return again with any furniture needs :)
(Translated by Google) Well, the city is very welcoming and very well organized and the service of its employees is very reliable, and very professional. I recommend it. (Original) Bueno el citio es muy acogedor y muy bien organizado y el servicio de sus empleados es muy confiable,y muy profesional lo recomiendo.
We had a great experience at Ashley furniture in Yonkers. Kevin was extremely helpful. Him and Prince made us feel welcome while making our purchase seamless. Both very knowledgeable people, we will gladly return to this location.
Janicia was so wonderful to work with, she was clear, she was efficient, she applied promotional discounts and made the process really smooth. After relentlessly looking online for couches, the service was amazing, I will be buying in person and from that location more often A lot of updated and modern designs on all furniture
Kevin made the process so easy and was super helpful! Can’t recommend him enough !
I had the pleasure of being assisted by Kevin at the central ave location. Kevin was extremely helpful and knowledgeable. I would definitely recommend all friends and family to this location and please do ask for Kevin! Thanks 😊
I was not told the return/exchange policy and was originally charged $500 more and never informed the prices are different. I’m not happy with the couch but stuck with it. I should be able to exchange or return within 30 days. You can return most thing within 30 days!
Salesperson Michael Rosado was very helpful with the purchase of love seat for office we were setting up in our house.
My sister and I went in looking for a couch for our co-op, and was met quickly by Angie! She was so kind, knowledgeable, and patient! She showed us around the store and had us try many options before helping us settle. (I also found a gaming desk and was helped by Alexis who was also very nice!)
I have been looking for a coffee table that fits my style and budget for quite some time with no luck . Till I met Angeline Gomes . She knew exactly what I wanted . She found me the perfect coffee table . Angelina is such an amazing salesperson with a wonderful positive attitude and energy. With her there is no wasting your time . She made me want to go back and refurnish my whole house again!!! Thank you Angelina !!
Location is great and so are the workers but corporate regulations with big brother implementation was ready to walk out and spend my money else were. But they had what my wife wanted so I went back to perches it after looking at other places
Angie was super helpful! Excited for our new couch.
(Translated by Google) Excellent customer service. (Original) Excelente customer service.
do not do not do not buy here. The place is run by degenerates, literally. horrible experience!! Noone knows what there doing. horrible..... eating pizza at desk, chewing while talking to us... Manager staff useless! staff tells us Manager does know what hes doing... really??? DONT BUY HERE!
Great shopping experience. Staff is ready and willing to assist you. Our Showroom representative named Prince was very knowledgeable on store products and made the financing process feel seamless. I'd definitely recommend.
Excellent Customer Service,Friendly and Knowledgeable,Informative and Cooperative took their time in explaining the details of the mattress and head and footboard along with the proper pillow for my comfort.I would highly recommend The salesmen Gregg and Prince at the Yonkers Ashley Store.
Service was great and Customer Service and patience was excellent. Will come back for sure.
I visited the Ashley’s on central Avenue in Yonkers and we lucked up and was greeted by Angelina. She was AMAZING! We went in looking for something specifically and she was able to help us with her expertise and enthusiasm. Ang was personable, patient and kind. She was able to answer questions about fabrics and the care of such fabrics. I will exclusively ask for her in the future.
Very professional with customer service
Excellent service. Darcy and Prince were friendly and knowledgeable. Highly recommended
Beautiful and spacious! Angie was the sales associate who helped us. She is patient and so knowledgeable at what she does. She literally goes beyond her job duties to help and make sure you leave a satisfied costumer.
Prince was extremely helpful and friendly!
Angelina Gomez was an absolute pleasure to work with. Very knowledgeable, courteous, professional and patient. Spoke to us as an equal and not just trying to make a sale. I would absolutely recommend a promotion to a managerial position or higher. Will continue doing business with her wherever store she goes to.
I spend over 6,000 in a bedroom set. Wasn't satisfied with the bed and mattress. Ashley furniture at Bay Plaza340 BAYCHESTER AVENUE at the Bronx don't have a return policy. last time I will buy At Ashley will stick to buy my furniture at Bob's .
Service was amazing Valerie cope help get what I want and needed
Very professional straight forward and love sense of humor if there were more stars would put more thank you Valerie cope
My salesperson was Prince. He was awesome!
Great customer service Janicia Ottley and Daryel were very patient and explained every guaranteed to me. Thank you
Gregg and Prince were amazing. They were very helpful and knowledgeable about the products. They helped us put together all the items we wanted. And even offered good recommendations.
I recently purchased a mattress here, and the experience was great. The sales team was extremely helpful. Kevin was thorough, attentive, and efficient, made my decision and purchase seamless.
The customer service was excellent!
Greg was absolutely amazing. He helped me find the couch I was looking for. Store has great customer service and was very kind!
My family and I had a wonderful experience furniture shopping at Ashley. We had wonderful staff assisting us and were satisfied with our shopping experience. Will definitely recommend this store for all your shopping needs.
Kevin was extremely helpful and made the whole experience smooth and easy!
Very happy with our shopping experience. Spirit and Greg were both very helpful and informative 😀
My wife and I came in looking for a table and a sectional and met Darcy and her manager Daryel. The two of them could not have been nicer or more helpful. Highly recommend using this dynamic duo for all your Ashley’s needs!
Greg and Mike were excellent help finding the perfect living room set.
Angye excellent attention tanks.
Gregg, was extremely helpful, friendly and patient. Will definitely go back for future purchases.
As always an amazing experience! Valerie is an asset and very knowledgeable.
The team at Ashley Furniture located on Central Avenue in Yonkers comes second to none. Engaging, polite, forthcoming and personable. Outstanding customer service.
I went to Ashley’s in Yonkers to get a sectional sofa and let me tell you, best service ever, especially from Daryel and Greg. Daryel is the most patient, professional person there who diligently waited while I changed my mind a million times. If you shopping at Ashley’s, definitely ask for Daryel or Greg, you won’t be disappointed. Service from these two guys is excellent. Five stars aren’t enough for how great they are.
Prince @ Yonkers Ashley’s store is the best!! He goes above and beyond to make your shopping experience is very easy and helpful. I would highly recommend shopping with him!
Thanks you Prince, my wife didn’t make the deal and yet you still kept up your kind attitude.
The manager Dariel worked patiently with me as I decided on what furniture was best and met my needs. He was very helpful and knowledgeable.
I was able to describe what I was looking for and Ms. Valerie provided me with options until we found our couch!
Everything , the workers are very nice, helpful and understanding. The furniture and everything they have are very nice , nice, good and have good prices. The delivery is great.
Great place and staff. Was not pressured into anything like other places. Would recommend to anyone.
Valrie was an amazing person to work with, she was very helpful In every way!
My husband and I walked into Ashley's Furniture Store to buy a dining set and we immediately were greeted by Gregg. He was so friendly and very professional. He understood exactly what we were looking for. Gregg and Daryel assisted us in finding the perfect dining set for us. I can't wait for it to be delivered. I will definitely return to Ashley and recommend it to others.
Plenty of help and attention to the customer. Store is very attractive.
Michael R. From Ashley store. When my wife and I visited the furniture store,he introduced him self and was very polite and courteous and very patient and explained everything we needed to know and we are happy with the furniture we picked.
Janicia was extremely helpful and kind. No hard pressure sale. The furniture appears to be a very nice quality at a fair price. Thank you!!
Omar, the salesman, was fantastic. He exhibited patience, was affable, provided useful feedback, and was extremely forthright!
Was looking for dining room chairs so I was so happy I decided to stop by Ashley’s. Peter Travaglini was more than helpful helping me find the perfect chair in the color I wanted. He was professional & personable & I appreciated he went the extra mile. Thanks again.
In stock beautiful and priced right. Great Staff, especially Omar and the manager is a terrific guy.
We’ve had nothing but problems with the sofa we purchased from Ashley. So far technicians have been sent three times. Twice they’ve had to replace parts. The sofa is still not reclining correctly and the only offer is to keep sending technicians. It’s clear the sofa won’t be fixed and we feel duped that we’re not able to get a refund. The first complaint came after living with the sofa for 2 weeks. It’s been almost a year of complaining now. Do yourself a favor and avoid this store. Quality is terrible and not worth the money they charge.
Omar was an amazing employee! Patient with helping my Grandmother find the perfect couch, believe me she is picky. He answered every question and if he did not have the answer at the time, he would find the information right away. All employees were welcoming, informative and enjoy friendly conversation. I will be there when I find my place. Thank you for keeping retail a good experience!
We just moved into a townhouse so we were looking for furniture for our entire place. Marg C & Prince W were amazingggg ! They walked us through the entire store, informed us on everything we needed to know (customization, delivery, cleaning, etc), didn’t rush us or pressure us which makes it an enjoyable experience. Thank you so much. We will be coming back to this location to work with them for all future furniture needs.
Daryel and Janicia were amazing! They really helped us find the perfect bedroom set and dining set that matched our wall colors and our design visions. They were both so patient and courteous! We really appreciate them and their service!
I have purchased sofa that came in bad condition. After i complained their technician confirmed that the mistake is by manufacturer and that we will get a new replacement. They tried to replace it twice, meaning I tried 3 different sofas of a same design and they were all in a bad condition, producing a bad sound. Ashely's manager said that they can 't return me my money and that they will instead give me a store credit, pushing me to spend my time and money again in the same store and that I will have to pay for a delivery fee again. So Ashley is selling defected furniture and pushing their customers to pay for that defected furniture. They first offered 15% back ,then they said the only thing they can do is take the furniture back and give me store credit so they basically are pushing you to spend money at at their store though they are delivering DEFECTED furniture, Do not buy at Ashley. IKEA is way better.
They were extremely helpful Kevin and Julie were a great help definitely ask and recommended.
It was pretty good , Kevin and Julie help us find the perfect furniture for our family.
I had a great experience in this store. Prince Woodbury helped me. He was very helpful, efficient, friendly and gave me great recommendations and advice.
Me and my husband walked into Ashley furniture for the first time and the moment we walked into the store we were kindly greeted by Kevin. Kevin took his time to ask us what we were looking for and what styles we like. He was very thorough with the explanations and showed us pieces that fit our style perfectly! If you ever happen to walk into Ashley furniture in Yonkers then go to Kevin because he made the purchasing process so easy and made us feel like family! Thank you so much Kevin, we look forward to future purchases.
Marge and Daryel were great. Thank you.
Thank you Darcy and Julie for making our experience a great one!! You both were very knowledgeable and helpful.
Kevin and Daryel, helped my mature mother out so much, never never rushed her. That’s so important when you need help purchasing things when you are in the silver lining of life. Thank you for your assistance!💕
Excellent Customer Service. The representative provided detailed information that we needed to make a decision. The store was very clean and everyone was extremely friendly. Thank you for all your help with choosing the right furniture for our home.
Prompt and courteous service.
Please review your delivery confirmation system. I am getting countless texts and phone calls asking me to confirm delivery when I already have. Even the texts asking for reviews feel like spam
Great customer service!! Love my table.
Very helpful and honest when it cane to explaining the whole process of getting our furniture and explaining how the insurance for the furniture works. Excellent service.
Kevin was a great help in store when I wanted to purchase a new sectional. Highly recommend
Kevin at Ashley Furniture in Yonkers helped my wife and I from the moment we walked into the store. He was attentive, confident in his knowledge of the pieces at the store, and was patient with us the entire time we were there. Kevin was keen in getting us what fit our taste best and handled himself well when we said we didn’t like something. Better believe I’ll be looking for him again if I come back to this location! A+ service 🙌
Kevin was amazing! Helped me with exactly what I was looking for. The purchase and fast and efficient! 👏🏻👏🏻
Kevin and Miguel helped a lot today! Long but amazing experience. Thank you.
Julie the manager and Marg the saleswoman were incredibly helpful and friendly. Definitely ask for their services.
Today was an awesome experience at Ashley Furniture in Yonkers, NY. My mother was looking for a new sofa set and Kevin and Dayrel were a great help. They explained the pricing details, warranty and delivery. Kevin was very knowledgeable about each sofa piece within the store. I would recommend this place!!!!!
Ashley’s has very welcoming customer service, I came in yesterday just to look around. And left with a beautiful new sofa. From the moment I walked in, I was acknowledged, and greeted, which was very much appreciated as furniture shopping could be very overwhelming, however Kevin and Julie were amazing help from start to finish, they walked us through everything made great suggestions and made sure my family and I left Happy and with the best deals! very much Appreciated and will definitely be coming back.!!!
Kevin was extremely helpful and made the process of finding a sectional sofa so easy. He was very friendly and approachable. Kevin answered all our questions and provided great detail, even though he was busy he checked in with us frequently.
This was such an enjoyable experience. My salesman Michael was very professional. He remembered when I came in April looking to buy a sofa. The purchase of the sofa was done quickly. He explained everything well. I definitely recommend him and the Ashley’s Furniture Store in Yonkers.
I would like to thank Gabriel Matos for being kind and making my shopping experience a pleasant one
Julie and Darcy were great
Michael was great and informative. Amazing experience thank you.
Prince was such a GREAT help ! very nice and professional he explained everything well and also tried to give us as many discounts as possible. We are definitely coming back to purchase a couch
Miguel was a great salesperson. Very knowledgeable.
Currently our couch has been delivered with a rip on it. Pending Ashley's response to this issue I will update this review.
My husband and I are kooky for furniture for our home and the customer service at Ashely exceeded our expectations. We worked with Michael and he was extremely helpful and personable. He answered all of our questions and showed us all options. He quickly was able to figure out our taste and show us pieces that matched. When we had additional questions he was able to answer them for us with patience and thoroughness. We had a great experience there and are looking forward to our new pieces!
Wonderful customer service. Friendly place. I will give a more detailed experience after my delivery. Hoping for smooth and fast delivery.
We had a wonderful experience this afternoon. We were looking for a chair and Miguel was very friendly and not pushy at all. He let us explore the store and answered all of our questions. Very happy with our in store experience.
Kevin was super helpful! Came in with a clear vision and helped us find exactly what we were looking for!
Kevin provided us with amazing service, very knowledgeable of everything and great place to get a furniture.
I had such a wonderful experience at Ashley today. The salesman Prince Woodbury was so patient and knowledgeable. Unlike other places Prince Woodbury was not pushy. This young man is such a great asset to Ashley Furniture.
Terrible customer service. Delivery was made incomplete. Scheduled to complete the delivery and that date came and went. Was told because it was not a new delivery that there was a credit hold or some nonsense so that hold wasn’t removed in time. Then asked to have the issue rectified in a timely fashion so we would not have to reschedule our movers. Said nothing could be done because the routes for the next couple of days were already booked
Friendly, knowledgeable salesman and ease of the transaction. Bought in the past and was extremely satisfied.
Megan was extremely helpful and personable. She made the buying process easy and enjoyable. Thanks Megan !
Great Experience ! Mike and Miguel did a great job 🙏🏾
Good luck on your next chapter 😎
Had a great time with Mike helping us! We needed help in selecting a mattress and he was very knowledgeable through the entire process. Would recommend going here when going shopping
Amazing service !!! Everything is just so beautiful.
Mike & Duval we’re so great to us! They were both so kind and knowledgeable and really took the time out to make sure we understood all the features of our new purchases. They accommodated our moving plans and we’re able to set us up with everything we needed. The store manager pete was also great, after making some calls to different locations he was able to get us a great deal on an added accessory and get it shipped to our new home. Thank you all for your hard work! Ask for Mike or Duval when you pop in — you’ll have a great relaxing experience.
Ashley Yonkers rocks. Well done Ashley.
Excellent Service! Prince Woodbury and Janicia Ottley. We bought our furniture and can't wait for delivery!!
LOVE LOVE LOVE GOIN TO THIS STORE THANKS TO PRINCE . He makes my experience great everytime ! He’s so helpful the kindest most sweetest guy! Amazing salesman nd is the literal best at the store ! <3 :)
BEWARE!!! Do not purchase the extended warranty on any piece of furniture you buy from Ashley. It is a SCAM. Number 1, They make it extremely complicated and it takes weeks to get a resolution to any problem with the furniture. All the work must be done on your end, the company that runs the extended warranty program is USELESS. Number 2, once you get a decision to replace the furniture, you have to pay to AGAIN have delivered and AGAIN for a NEW extended warranty. Our table was less than 6 months old. It cracked on the top of a screw that the INSTALLERS screwed in too tight. We had to go into the store, pay for another delivery fee and pay for another extended warranty. We bought the extended warranty knowing Ashley furniture DOES NOT have the best track record. But nowhere in the limited paperwork that they give you does it say all of the charges you will incur to get your furniture replaced. I will never spend another dime with ASHLEY (after already made the mistake of spending over $12,000). You shouldn't waste your money either. ZERO STARS.
Great sales associate
Amazing experience. Took the time to show me different options and explain things to me. Will definitely be going back!
James was so helpful! He was patient and made sure we loved our purchase. I had a lot of requests and specific questions and he answered them all. I would work with him again! He’s the best.
Sales person Prince Woodbury was very helpful. He explained different types of bedding and helped us to choose the one we liked. Good service, friendly atmosphere, a good place to shop.
Good experience and nice staff. Thanks
Great personal service, answered all questions pertaining ro purchase.
Very friendly associate. I had a better price online and he gladly matched it. Very helpful and professional. His name is Gabriel.
I'm so dissatisfied with the the furniture for my daughter. Broke in little over a year & i payed for warranty & i can't get it fixed.
Very friendly and helpful staff!!
If I could give Factory Direct Enterprise Ashley Home Store a ZERO I would. I visited the branch a few months ago because I wanted to purchase a mattress. I dealt with Valarie Cope and explained to her that currently my old mattress is sagging. Beds in the showroom have been broken into due to the amount of people testing them out. Everyone knows if you choose something you may not receive the exact feeling but should be close enough because it brand new. I spent alot of money on this mattress and kept receiving back pain. A few weeks later I visited the store and explained to them that the mattress I recieve could never be correct and to this day I have been getting the run around. The supervisor at the time gave me a blank stare and told me to hold on a minute and return with a number to call customer service. I called on their phone while I was in the store while they dealt with other customers like i didn't existed. Technician were sent to my home twice. The first took a picture of the barcode on mattress because I was able to lift the bed on my own and a few other pictures. The second come in didn't have the tools he needed and asked me if I had a cord or wire to see if there was indentation. Everything they asked me to do I did. My though were It would be impossible for a brand new mattress have indentation and that wasnt the issue I was having. It's the constant back and forth and some of the customer service representative in New Jersey needs addition service training. I have dealt with so much pain in the past few months and I decided to write my review today because enough is enough. All I needed was an exchange etc. Please beware you may or will deal the same issue. I would never every recommend this Factory direct enterprise Ashley home store.
Prince was an excellent. It was efficient, quick, and right to the point.
First time shopping there, the sales rep was very polite and knowledgeable about the product I purchased. I'm going to give some time for my product to see how the wear and tear takes effect. If it holds out I'll definitely be returning to that location to purchase future items.
Great Delivery! Great Couch!
My dad needed a new bed so we visited the store on Central Park Ave and got an amazing assistance from Hazel and Miguel they were so professional and very lovely people to talk to.
Janicia was professional and very helpful. She gave us the time to look around and decide without being overly pushy which led us to purchase a beautiful couch. She was able to arrange a timely delivery and worked with our schedule. Great experience.
February 2023 Prince Woodbury was aware and attentive upon me walking into the door. He took care and concern with my interest and needs. He asked for pictures to get clarity, showed various items and i decided and purchased my ottoman. Ive been searching for 9 months but with Prince patience and professionalism i was able to decide and excited about my upcoming delivery. THANK YOU April 2023 I was at Ashley Yonkers 2 months ago and the service was so good, i returned on Monday and had Meghan who was extremely patient, explained everything and supported in helping me make a decision on my new dining room set. I returned Thursday afterwork and had the pleasure of working with Prince Woodbury again, hos professionalism and patience as i made my final decision was great.
Our sales assistant Prince was incredible. My mother is deaf and she has recently had surgery on her neck. Prince went out of his way to make sure my mother was able to clearly understand him when he spoke. He also helped her find the perfect mattress for her which was not an easy task since she is in a neck brace at this time. His dedication to helping her find the right product for her and his compassion make us eager to come back to purchase our other furniture needs with Ashley Furniture.
Customer service was excellent. I was allowed to shop on my own, then when I made my decision the experience was very pleasant.
We had a great service by Prince. He was a great salesperson -polite, patient and proactive. He showed was an entire collection of mattresses and seemed very knowledgeable of the products. Excellent customer service. We are absolutely happy with our purchase of a bed frame and mattress. I am giving 4 stars because I wish Ashley Furniture had more customizable options for their furniture (like colors, fabrics, etc.). Everything else was amazing, especially our helpful sales associate, Prince.
My salesperson Hazel was very knowledgeable about all my options. She was very professional and I would return to Ashley in Yonkers because of my positive experience.
First time going to Ashley’s and I was NOT disappointed, staff greeted me with a warm welcome and service was excellent. Would like to give a special thanks to Charles D. he was very professional and informative 10/10.
Sales rep, Valerie was very cautious and professional. She did her best to make my experience shopping with Ashley as warm and stress free as possible. It was a pleasure working with her.
Great customer service
I had a great experience at this Ashley location, Alexis Reed is a star. She mad me feel comfortable with my purchasing process and went above and beyond to make sure I was happy with my purchase. Don’t think she’s the manager but an alarm went off while I was finalizing the paperwork and right away she sent one of her colleagues to investigate. I highly recommend this store and see Alexis when you arrive there.
Charles and Jess were super knowledgeable and helpful. They were able to find exactly what we were looking for quickly even though it wasn’t available to see in store. We felt super comfortable throughout the whole process and they really assured us and made sure we were happy from start to finish.
Excellent service
I do like Ashley’s furniture styles, sellers are very helpful at the store. My only issue is if your warranty is done that’s it obviously. Or if you choose an item that you want it might be out of stock or they won’t remake it so you might have to pick something close/similar to your current furniture. Overall I’m ok with Ashley’s furniture depending what it is I should buy?
Just top notch sale, product and delivery
This was my first time in Ashely Furniture, as well as my first purchase. My experience was amazing and smooth. Great customer service Roy was awesome. Yes it’s a little expensive but, worth it because of quality. Thank you so much. Update: delivery was great. They came early in the morning and took them less than an hour to assemble everything. Thank you again Ashley Furniture Update 2024 I tried to use the 5yr warranty I got with my purchase they declined my claim because I moved and the moving company did something to my bed. At the end of the day this is why we pay for a warranty. Warning don’t buy it they find any reason to deny you.
On time delivery and fast assembling.
Good
(Translated by Google) I'm super uncomfortable with the store. I bought a chair to put it with my furniture in the living room, when the chair arrived, I really did not like how its finish looked, and I felt that it was not perfect. Well, I told the person who brought it, to take it, he told me "you call the company, they will take it and change it, talk to them and they will tell you what to do," I said: sir Take it with you because later they won't receive it. The man comes back and insists that I call the store, that he had to leave, that he couldn't take it with him because he came from New Jersey, from a Warehouse and that he had to make more deliveries. Well, in view of that, I trust what he tells me, I do not sign that I received it because I agreed and call Ashley as he (Ashley's delivery) recommended me. Well, what do you think: he left and left me the chair. I called the store and now they claim that I satisfactorily accepted the chair, that I can no longer return it. "In the store they tell you, take it and try how it looks at home, if you don't like it, you don't sign and return it" I tried to do that, but it's a total lie, after they bring you what you ask for, "you are already incredibly happy and you must accept what they bring you. And that I bought totally cash and paid in full for a dining room set with 8 chairs and some furniture. Now I have the chair cloth thrown in a corner, every time I see it I want to throw it away (Original) Estoy super incómoda con la tienda. Compre una silla para ponerla con mis muebles en la sala, cuando la silla me llego, la verdad no me gustó como se veía su terminación, y sentí que que no era el perfecto. Pues le dije a la persona que lo trajo, que se lo llevara, el me dijo “usted llame a la compañía, que ellos se lo llevan y se lo cambian, hable con ellos y ellos le dirán que hacer,” le digo: señor lléveselo porque después ellos no lo van a recibir. El señor vuelve y me insiste en que llame a la tienda, que el tenia que irse, que el no podia llevarselo porque venia de New Jersey, de un Warehouse y que el tenía que hacer mas deliveries. Pues en vista a eso confío en lo que el me dice, no firmo de que lo recibí porque yo estuve de acuerdo y llamar a Ashley como el (delivery de Ashley) me recomendó. Pues que creen: se fue y me dejo la silla. Llame a la tienda y ahora ellos alegan que yo acepte satisfactoriamente la silla, que ya no la puedo devolver. “En la tienda te dicen, llévatelo y prueba como se ve en tu casa, si no te gusta, tu no firmas y lo devuelves” eso intente hacer, pero es una total mentira, después que te llevan lo que pides ya “tu estas increíblemente feliz y debes aceptar lo que te llevan. Y eso que compré totalmente cash y pague en su totalidad un juego de comedor de 8 sillas y unos muebles. Ahora tengo la trapo de silla tira en un rincón, que cada vez que la veo me dan ganas de tirarla a la basura
Ashley has wonderful customer service. I had an issue with some items and my problems were resolved very quickly. Also the delivery was scheduled and arrived with a wonderful delivery crew.
This was my first buying experience at Ashley and I will certainly be back. My salesperson Valerie spent a lot of time with me trying to find exactly what I was looking for. She was wonderful. Delivery was quick and easy.
Much Gratitude Mr Prince Woodbury for kindness and understanding, very satisfying so far
Duval is a true professional with alot knowledge on mattress, can assist you in picking the right one for you.
Please do not buy on Ashley I got my furniture 4 months ago; it looks like second hands furniture with bad retouch on top,missing screws the drawers are Bend to a side. Every time I call they give me a run around . This is my fist and last time buying from Ashley.
Great communication!!!
Buyers beware!!!! We got our first delivery and not everything was in it. One item came torn and was sent back now keep being promised delivery and and the day we are supposed to get a time for delivery they say it’s not in stock again. Feel like I will never get it. Not fair to do to a customer especially when you have paid in full and delivery. Also the delivery service scratched our front door. Do yourselves a favor and get furniture elsewhere. This store defiantly taking advantage of people that don’t have a lot of money!
This was our first time at Ashley. It won't be the last. Megan helped us with our purchase and she was wonderful. Her patience was unending. Each time we went in she always had a big smile and a warm welcome. There was one chair I was uncertain about and she kept trying until she found one that was perfect. Always with that beautiful smile. What a great experience.
GREAT EXPERIENCE
Great experience!!!
Meagan was awesome!! I explained what I needed and she showed me all my available options. She didn't pressure me at all!! I didn't expect to make a purchase, just to look around and shop other stores. But, the first living room set she showed me was exactly what I was looking for and I bought it right away. Meagan was kind, friendly and professional. She knew everything about the furniture and was able to answer all my questions. She made my dreaded furniture shopping experience enjoyable. Thanks Meagan 😊
We had a great experience at Ashley in Yonkers, NY. We were met by a salesperson, who listened carefully and took the time to help us find the right piece for our home.
From the moment I walked into the door I felt at home. I was allowed to brows, touch feel and try out anything I was interested in. Love it, I'm definitely going back for more stuff in the near future.
Very helpful and cheerful. Wonderful to work with and very patient.
The 2 young men who waited on me were very helpful. The bedroom I ordered was the very last one. This set was discontinued. They were very professional.
Very professional and early with delivery. 2 chairs were rocking but were fixed on the spot. The shopping experience was amazing as well!
Excellent customer service; responsibility, professionalism, and quality.
The sales person James was very good at his job, he had time to explain every details to me and gave me all the assistance I needed. I was able to make a good choice
I had such a wonderful experience at Ashley. Furniture in Central Park Ave Yonkers NY!!!my daughter and I were shopping for mattresses and it literally was our 4tg store and we hit a home run ! We wound up purchasing there with our fabulous salesman Josh and Prince!!! What really nice young men!!! They gave us suck knowledge...let us try ALL if the beds ;8...thought us about the goods and and explained everything thoroughly when we were interested in the remote reclinabke mattresses!!! Needless to say..we were about to check a few more stores...but we got to the car ..turned back around to the store and wound up ordering through them and Ashley!! What a dream!! They gave us the best price of all the stores for a very luxurious bed...It looked good...felt great..evtremely comfortable...and I'm thrilled to say I'm extremely happy with our choices!!! Josh...Prince..and Ashley....I can't thank you all enough!!! Beds and mattresses...not always easy to pick...but..you guys helped make our choices very easy due to all the knowledge you thought us!!! I'm thrilled and over the moon about it!!! Thank you soooo much and thanks to you both we'll be having sweet dreams for many years to come!!!! Awesome day shopping at Ashley with two amazing salesman like you both!!! Thank you truly fron the bottom of my heart!!! Tammy Maher!! We'll be back!!! XO 😘♥️
Great store. They have a large showroom with a good variety of furniture styles and accessories. Staff gives you space to shop.
Love my sofa
Great service and products!
Valerie at Ashley Homestore in Yonkers was amazing.She listened to us and guided us through the process of finding us the perfect sectional.She was so professional,knowledgeable and her wonderful personality just made it a wonderful shopping experience.I will highly recommend Valerie and Ashley Homestore in Yonkers to everyone!!!!
(Translated by Google) Excellent (Original) Excelente
Professional, fast, and easy.
Great furniture
Corey is the ABSOLUTE best salesman. He toured the entire store several times but only for but my entire family of 5; including 3 hyper energetic children. Alley is a doll. She assisted with closing the following day. Amazing team. I will refer Corey to my sister for her Ashely’s purchase !
Megan was an excellent sale person, very professional and informative. Love her.
I will never again shop with Ashley furnitures. Hands down the worst purchase I have ever made. The wrong item was delivered 3.5 months ago. Finally after months of going back and forth I was able to speak with a general manager who approved a partial order of my bed and couch while I wait for the bedroom set. There were also a laundry list of other issue like scratched/ stained items delivered, items delivered when they weren’t supposed to be, dinging up walls, getting stuck on my front lawn and destroying the grass, canceling my delivery date after I had already taken off of work. Nothing but problems. It pains me that I gave these people my money.
Furniture arrived late missing pieces so we had to wait even longer for the complete bedroom set. Dresser was dirty with spider webs. The wood in the bed frame had a very strong nasty odor that's proving to be impossible to completely remove. After spending thousands of dollars here all customer service could do was $100 off. A sad and disappointing experience...
James was great. He got us a great deal on our bedroom and dining room sets and sectionals, and is having them all delivered and assembled within just over a week.
Great service and delivery is always on time. I recommend Ashleys..
There staff is super nice and knowledgeable about the product they sell. My salesman Price was very helpful and picking out my new bedroom set for my new home.
Everything went smooth . . Good salesman 👍🏻
My sales person Mr. Chavez was exceptional. He took his time with me. I explained what I was looking for. He made my experience so easy.
Corey is very professional, informative, welcoming and helpful! We will definitely be back to do more business with Corey and Ashley furniture! The experience was a complete joy!
Great selection, good prices and better service. Valerie is an angel she was so patient and helped me to find the best choices for my house. The delivery team was a bit rude, that's why I gave them 4 stars.
If you need anything for your home Corey is the guy to go to because he is so patient and instantly picks up on what style of furniture you are looking for and gives great detail them
Excellent service! Angel was so attentive and patient. Will definitely shop at this store again!
Angel and his manager was very helpful, patient and knowledgeable. The delivery crew was very helpful and the furniture is beautiful and unique! It was an amazing experience
Frank was super helpful and knowledgeable!
Bad costumer service
Ashley Furniture. Your delivery policy in fine print for a 6:30 am is laughable. Your team’s customer service is subpar and your Fairfield, NJ team gets an F across the board. As a loyal Ashley customer with an Ashley account, you just cancelled a $2500 sale with no remorse and lost another sale from me this weekend. I will now gladly take all of my business across the lot to Raymour & Flanigan.
The experience at this store was excellent. The staff was friendly, courteous and professional. I had shopped at this location many years ago and nothing has changed. A good experience then and now. Thank you.
Jess was very helpful and pleasant to deal with. We would definitely purchase from her again!
Prices are not that bad
Quantity of furniture are awesome and delivery was accurate.
Ashley Furniture on central Avenue in Yonkers is the best. Never had any issues and I’ve been purchasing from them for years! Nick is not there anymore and buying furniture can be stressful but Corey filled that gap and helped us throughout the process (again) and made it a seamless transaction! Thank you!
Great experience at the store and Megan was fantastic very happy with our purchase. Thank you!
I bought a bookshelf today at Ashley. Franklin was helpful and informative and took the time to help give me all the information I needed and helped me with different options for delivery. Everyone there was very friendly.
Duvall and Cory were very professional, courteous and patient. We came in for my daughters bed room set and ended up buying more items. We will be back to buy afain and we are hoping thise two guys are still there.
At the Ashley Home Store located on Central Ave, we had the pleasure of working with Prince and James. Both were so pleasant and knowledgeable to work with. While my friend was purchasing her living room set Me and my daughter went to do a mattress demo with Prince, who I ultimately ended up buying both a mattress and foundation from for my daughter’s room at the same time! Just an excellent experience across the board. Highly recommend!
Shopping At Ashley Yonkers location is always a pleasure. This time I worked with Chavez and made my experience smooth. When you go make sure you ask for him.
Corey was my salesman, he was professional..friendly and knowledgeable!!! Ask for him if you want great service. ~S.Washington-Spaulding
Very attentive they don’t try to sell you just anything they try to make sure you’re very pleased or what you’re taking and they explain every de about the fat material the way it’s made how hard how the quality is very good
The sales team was courteous, polite and very Knowledgeable. The items on the floor show was fantastic. I would highly recommend.
In store we were approached by Angel Mora, an Advisor. He was patient and professional as we walked and viewed the various selections. He let us know measurements and all the ways we could tweak the looks of a particular item. From beginning to end ANGEL MORA was THE BEST. At home, the delivery came when they promised. The assemblers were professional and efficient. After assembly, they waited for us to inspect the work. Given TWO THUMBS UP, they left. It was the Perfect Storm!!!
My experience towards Ashley Furniture Store has been Excellent from the beginning to the end!
Angel was very friendly and incredibly helpful. The entire staff was welcoming. Great service all around.
Excellent service.. my sale person was Chavez Bembridge, he is the best in Yonkers
Nice selection of furniture
I loved our experience at Ashley Furniture. Chavez was very attentive to our needs. Delivery was quick and the guys set up our bedroom set quickly, were professional and friendly. I would definitely continue shopping at Ashley Furniture.
Valrie was very friendly and professional. When my husband and I first walked in the store, she welcomed us and greeted us with a beautiful smile and extended her hand, introducing herself. She was dressed beautifully and smelled sweet. She let us look around and when we had chosen some living room sets, mattress and adjustable bed, she gave us a description of each item and the price details of each, which made our decision a lot easier. She was very informative, patient and courteous to me, her staff. and all the other customers in the store. She was very knowledgeable and answered all of our questions and she did everything she could to help us. My husband and I were very pleased with Valrie's customer service. I'm so happy I was able to find something affordable and pretty. The prices were just right. Thank you Valrie for making our experience a great one. Hope to see you again.
Valerie was very professional and knowledgeable. I was very happy with my purchase and prompt service
I wish I could give 0 star for this unprofessional team!! We bought a furniture 3 weeks ago and they should deliver directly to us and 2 times they brought furniture and they couldn’t do it cuz of furniture size! They said that they going to breakdown for us but 2 times furniture came together and drivers couldn’t fit it and plus they broke my door!!! This people has a communication problem between them!!! If you don’t wanna waste your MONEY and TIME don’t buy any furniture from here!!!
Excellent service ! Knowledgeable associate! Loved my purchase!!
I had a very good experience today at Ashley Stores in the Kohl's Shopping Center in Yonkers. I was looking for a console table and Miguel helped me find a nice one. I was pleasantly surprised because I didn't think I was going to find one. He was very professional and pleasant. He has a nice persona that makes you feel comfortable.
Very professional service!! Will definitely go back!!
Megan is amazing. She really took her time to address all our concerns. She helped us pick beautiful pieces. We are very satisfied.
Sales representative was professional, understanding and accommodating. Delivery date was pushed to two days and delivered on time. This was our third time shopping at Ashley’s.
David was great in helping my mom select a mattress. He was very was knowledgeable and had a lot of patience in answering all of our questions.
UPDATE: it's been over a month, and I am still going back and forth with these people about resolving the damaged furniture issue. They took back the chair that was delivered in error, and gave a store credit minus $200 restock fee. Don't shop here. Too much of a hassle!
Service was great. Good selection. Ask for Prince. He was helpful and transparent.
Was very happy was the sale person
Good selection and courteous sales staff.
James in the yonkers location treated us with respect, patience, and listened to our every needs. He knew our timelines and stood consistent with the products and availability based on that which is the reason we are going back to get our home furnish with him when our renovations are complete.
James was great! Super knowledgeable, very patient. Took the time to understand what I was looking for and navigate the store to the perfect piece.
I would highly recommend speaking with Duval if your need a mattress. He is extremely knowledgeable about the subject matter and was very helpful. I was very impressed with Duval.
Items were delivered with scratches, chips, and damages. The process to “rectify” issues is tedious. First, you can’t reach the actual store by phone at all. You have to speak to a rep from the company. They had to open a service order for which they requested pictures for their review. Now I am waiting for them to figure it out with damaged furniture in my home. Terrible service. TERRIBLE experience. ALSO, somehow there was a mix-up and I ended up receiving the wrong chair. They refused to find a suitable solution because they don’t have a return policy. The only option they gave me is store credit, minus $200 for a “disposal” fee for them to pick it up from my home. NEVER SHOPPING HERE AGAIN.
Outstanding service must visit.
I was very pleased with the attention I received at the Yonkers, NY location. I went in with the intention of purchasing one accent cabinet but because of the great Memorial Weekend pricing, and amazing assistance from sales representative - Chaz, I purchased 5 pieces of furniture. Chaz is Genuinely pleasant, patient, professional and super helpful. Thanks Chaz. Grateful!
Had a Exceptional Experience with the Yonkers Ashley store from Start to Finish !!!!!..I Highly recommend...Stellar Service I received.... Great Job to all...Thank You 6 *3* 2022
What a wonderful team! The camaraderie they had with one another, in addition to their professionalism, was top notch. I received A+ service from Kiesha and Prince! They were so courteous, patient and knowledgeable. I definitely recommend and will be going back. Thank you for the awesome customer service.
The sales person was very professional and friendly. Very knowledgeable and kind. Very attentive to my needs.
Bought all my furniture from them. Salesperson were respectful and answered all my questions I had about the furniture.
Fast, friendly and timely delivery and set up!
I purchased a sectional couch at this location the transaction was smooth and fast thanks to James atencion and follow up to the whole process I would definitely will be going back.
The store is much bigger than it looks and the staff is very knowledgeable and polite. Highly recommend this store!
Irie handled my purchase with such speed. The first day I went to look she offered her assistance and to help me get the best price. I followed up with her and went straight to her when I was ready to purchase. That checkout process had to have been less than 20mins. It was so quick but it was so friendly and engaging. Irie’s personality helped the sale. Everyone else was also super attentive from the moment you step inside. Very willing to make things happen for you.
Posted on behalf of my mother Florence Lawless. In May I purchased a couch from Ashley. Worst day of my life. In the store couch was very firm. I am 72 and have back trouble. Paid over 3 thousand dollars. Couch cushions began to sink. Contacted Ashley in August. They wanted pictures of the couch. I sent pictures. They contacted me on Sept 6th saying they did not receive the pictures can I resend. That was from Neal. Took them close to 2 weeks to get back to me. Oct 8 Th they sent email they would order new cushions. I called in December as I hadn't heard anything. They apologized and said order hadn't been placed. Ask for a supervisor call back. Never received one. Jan 25th they said parts were shipped. The only thing I received was the cover. I called again. The ladsaid the technician would bring the cushion. I said are you sure she said yes.,Well I don't have to tell you he came and had no cushions. He explained that the cushions are sent beforehand. He said no worries he would put in the order for cushions to come with the cover on. There were two cushions sinking at this point. Well needless to say it didn't happen that way. They delivered cushions no cover. I called to have someone come out. The lady said we don't do that. You have to put the covers on. I told her to put me on hold and speak to her supervisor. You are coming out here. She came back to phone and said they would come out. By this time all cushions needed replacement. Technician comes out. He was here for over 2hours. While putting cover on chaise zipper broke. We used old cover that zipper broke two. The other cushions fine at first. However the cover started turning in and now sinks too. The technician told me they will send another cushion with the cover on. Well you know that never happened. In between this I had multiple strokes. Stress. Covers arrived. They called to make appointment to bring cushion. Had to wait until I was out of hospital. On April 16th they came. Barely spoke English which wouldn't have been a problem if I could speak Spanish. Well they put the cover on the chaise. Took them 10 minutes. Needless to say it was not done correctly. Took the last technician 2 hours. I told him it wasn't on right, he told me it was. I told him to get out. He wouldn't leave until I signed. Said he had to call office. With that the office calls me. She asked how my service call was. Told her terrible. While telling hercwhat happened she hung up. How do I know? If we were disconnected she would have called back. I called back. Ashley answered. I told her what happened. She said let me check your records. Gave her sll the information and told her to ask who was just speaking to me as they are all in same office. I was on hold 20 minutes. Someone pick up and disconnected me. By this time I'm in tears. Thought I would have another stroke.Called back again. Jean assured me a supervisor would call me back. At this point I was hysterically crying. This was April 16th.It is now April 27th no one has called. I'm still paying for a couch that is useless. I know they are waiting for warranty to run out. I cannot get up from this couch. I will never ever buy from Ashley again. I suggest you don't either. I have pictures to prove what I have said. Oh by the way my chaise is not on properly and its a different color . Well here is the continuation of Ashley and why you never buy there. After posting my complaint last time a very nice man reached out. He listened to all I had to say. He said "He likes solving problems". So he offered 275.00 to leave as is. 2nd option he would replace cushions and ordered a new cover for chaise. I took 2nd option. The cushions arrived and they were covered. Cover arrived and Duran made an appointment for Saturday 5-14. He explained he was off until following Tuesday 5-17 and he would call to see how everything went. Well the technician they sent was very nice. The cushions that came covered were awful. Worse than the ones I had. So disa
Bought a sofa on Apr 10th. Delivery was scheduled on Apr 29th, called a few days before the delivery date and a new delivery window came up. Scheduled a new date, the sofa was delivered on time, in fact it was delivered 50 minutes early which is a plus. Couldn’t be more happier! The sofa’s price as well as the delivery fee are beyond reasonable considering the size of the sofa. Will definitely come back.
I was helped very nicely by a young man named Angel, super helpful! I was able to find everything I needed at a great price. Angel was very patient and professional. Totally recommend!
On time. No mess. Professional delivery n setup
My reason for this rating was the advisor we met at the door as we we entering. Mr. Gabriel Matos was very knowledgeable. I was ready to buy the most expensive bed and base but i had to settle for just a mattress. He was very understanding. I am very happy with my purchase. It was a great experience. Thank you for your service Mr. Matos
Great experience from shopping and my delivery
We visited this location before and due to a previous appointment we had to leave. This visit were greated by Megan. Again what a great experience. Very knowledgeable sales expert. She listened to our needs and style were going for and showed us many options. Never rushed or pushed us to pick or buy. We did find a sofa set we both loved and she got us a great deal to boot.
Greetings, when I went to Ashley furniture store to purchase some items that I need for my new house, this young man as soon as coming to the store he kindly and professional salute me and said to me welcome to Ashley store with a beautiful smile, I really love that.
The gentleman who helped us in the store was very knowledgeable and really helped us create our space. We revived our furniture today and it was exactly the look I was going for !
Good experience, did wait months due to back orders but it was disclosed by sales team (Miguel) which items were on long list. The wood furniture is good quality and we'll keep going to them.
I had a great experience with Ashley furniture. This would be a 5 star rating if I didn’t have to wait 4 months to receive my furniture. That was very disappointing. I thought about canceling my order several times. Stress I didn’t need. In the end we were very happy with our furniture.
Amy from the Yonkers store was great! Nice, efficient and informative.
buyer beware this store will lie and their furniture never last ----stay away --salesperson named nick will lie and sell you a protection plan that won't fix anything look at pictures your bed will break and you will find alternative measure to hold it up dream bed set now my nightmare stay awaythe person thst responds to email via yelp is useless -customer satisfaction is nothing to them -read the reviews on better business bureau
When I walked into the store I was direct with the sales person and said I went to every furniture store on Central Avenue and I was looking for furniture in stock I could have delivered right away. She went on her pad and showed me a few pieces. I came back with my daughter and again was told the couch and two chairs were in stock and we could have it delivered March 8 I called on March 7 to check on coi and confirm To be told the there was no delivery scheduled for March 8 I've received nothing but a run around and last was told the furniture is not in stock and I could receive it by the end cb of the month Im still waiting on a call back from management.
3/16 UPDATE: Emailed Ashley 3/7, as they suggested and still haven't heard back. So I just purchased a $300 topper from Wayfair. Delivs this weekend. Wish me luck! From the moment I laid my 125-pound body on this twin-sized mattress at home, I felt the center caving in, ever so slightly, but enough to disrupt my sleep. What's weird is that the edges are rock hard, in contrast. Actually, this entire mattress is probably as firm as I would expect from a table in a morgue. In other words, not what I experienced at the store. I have bulked it up with a feather bed topper and a padded mattress cover; not much help. It's been more than a year so I contacted Ashley. They sent out an inspector-of-sorts and he told me that I would hear from the office but the bed would have to cave in much deeper, 2.5" to be exact, for this mattress to be considered having a manufacturing defect. 2.5"?!? I was hoping Ashley would consider negotiating a solution like throwing in a thicker topper but the message was simply, "the claim was now considered closed." So I'm running out to spend more money to try to make this mattress work. Bottom line: For a comfortable night's sleep to be guaranteed, one probably needs to spend more than $450 for a mattress. Finally, don't be fooled by the beauty and texture of the mattress. Just like, don't judge a book by its cover.
Great group of people who work in this store. I always look for Dinorah.
Anthony was very knowledgeable about all the furniture I was interested in & extremely courteous. Would recommend him to friends.
Ashley‘s of Yonkers were very professional, they were patient, they were very careful in the sense of answering all my question with the highest of standards. Thank you so much !
When it comes to customer service I’d expect to give and receive a world class experience. Being an assistant manager at work has given me more of an insight of how I’d like to be treated as a customer. Jarvis, from the Yonkers location, was amazing from the moment I walked into the store. He walked me through every step of them process and gave amazing recommendations. I came back to the store twice before making a decision and both times I dealt with him, he was very patient with me. He also made sure I got the best pricing and deal available.
The store is very nice and the staff are very welcoming. Megan was so helpful and made the entire process of buying a new bedroom set so easy.
Valrie was extremely helpful and works with you to find the best furniture for your home. She takes her time and does not rush you to make a decision. I am very pleased with my experience at this Ashley’s.
Miguel was great to work with. Explained the product, prices, delivery and warrantees.
Our salesperson Donald did a great job helping us find what we were looking for. Donald was friendly and professional. He was patient with us and informative and not pushy. Excellent service. He made the experience overall a great one.
I stopped into Ashley furniture today not sure if I was going to actually buy anything I really just wanted to look around but I saw a lot of things that I loved. My salesperson Prince was amazing. Friendly and informative without being pushy. I'm very happy with my purchases today and I highly recommend this location
Great costumer service
Nick D was awesome. We had a very smooth experience buying our new couch.
Ashley’s has Fire service have patient staff. They’re willing to show the options they have and put different looks together in case you need an idea .. makes me feel they care to my needs rather then something just to be sold.
The sales person Tykeem Jarvis was excellent. Was very helpful and professional. He took time to show me options and made sure I was well informed. I can’t wait to get my couch. Thank you!
Folks are really nice and courteous. They are not pushing like other stores to try and make a sale. They will even allow you time to make the right decision on your purchase even if you want to go and check out another store. They also do price match.
Nick was our salesman and he is the upmost professional.
The ABSOLUTE WORSTTT furniture store in the history of furniture stores. They sell damaged and defective furniture. They sell insurance for their products that are not applicable. The sales staff does not respond at all. Their customer service does not exist. STAY AWAY! STAY AWAY! STAY AWAY! They are a fraudulent store and reported to BBB.
Nick was very informative and respectful
Gabe and Jared went above and beyond to help us choose a new sectional for our home. While we were indecisive, they were patient. It is very nice to work with patient people who uphold professionalism and integrity. Thank you Gabe and Jared.
Nick was very friendly, knowledgeable and attentive to my needs. He listened and delivered.
Our salesperson Prince went out of his way to help us. Great selection!
Really nice sales team, polite and accommodating to our needs and requests.
I have repeatedly purchased from Dinorah at the Yonkers- Ashley Homestore. I sent friends to her as a recommendation and I will continue to do so. She has been so helpful, patient and such a great personality. the customer service and staff are great! Quality is good as well! Thank you!
I would highly recommend Ashley's Furniture to anyone who is looking for quality furniture. Jessica and Prince treated me like I had been a customer forever but it was my first I got more that I was looking . Very professional staff
Keisha & colleges were just great!!
Best
Valerie was patient, knowledgeable and committed to accommodating all my needs. She even reached out to regional managers who followed up the next day to accommodate delivery time and dates out of range. Highly recommend her and the team for your home needs!
I purchased a dresser recently but unfortunately I had to return it when it was delivered. The staff were apologetic and processed a refund quickly for me.
Overall great experience. From Scott my salesman, to the delivery men, A+++. Through no fault of there’s it took 2 1/2 months for delivery but that was because of the supply chain issues but it was worth the wait. Would go back to them in a heartbeat!
Wonderful experience, would highly reccomend dealing with Gilly and Megan!
Make sure to talk to Scott or Patrick. They were EXTREMELY helpful and was able to accommodate my needs for a meeting couch. I recommend Ashley’s highly. I’m very satisfied with my choice and furniture!
It’s excellent customer service by prince and the manager.
I was very honor by the sells person, he showed excellence in comunicating about the merchandiser was selling, he was very confident in himself .The sellmen was knowledgeable in the products that were displaced. I truly enjoyed the experience of shopping at Ashley Furniture, it was a pleasure doing business with you. Thank you so very much for a wonderful evening.
Good communication throughout my purchasing experience and all I purchased was a loveseat. The sales person treated me as if I was purchasing an entire living room set.
I was greeted by Gabriel ⁶
Our sales associate, Meghan was so patient and took her time to help us find a bed that met both my husband’s and my needs. Highly recommend asking for her!
The sales associates were friendly and polite. They did not try to sell me anything that I did not want. They simply provided me with quality service.
I had a great day at Ashley. The people that helped me was really great. They explained everything and every question that I asked them. They're very nice people
First time shopping here and it’s great. Sales personnel are professional and very courteous… Mr. Woodbury at location Yonkers NY helped us with our needs.
Sales Rep Duval was extremely helpful & made our purchasing experience as smooth as possible! Thank you Duval for taking care of us!
Originally I was disappointed with my merchandise. It was damaged and for a moment I thought they weren't acknowledging my complaint. To my satisfaction they replaced my loveseat and made sure that I was completely satisfied. Great job Ashley.
From the moment I walked into ASHLEY'S FURNITURE and was greeted by sales agents Valerie I knew this was the place I was going to buy my furniture. She's is very knowledgeable, patient and professional. I will definitely do business with her in the future
Fast, Efficient, Product in new great condition
In this store you will find products of excellent quality, contemporary. the service was excellent it is a bit expensive but it is worth it for the products you can buy.
Salespeople were helpful but not super professional. While I was there my sales person fought with/yelled across the store to other sales people on - 1 how the other person had ruined their sales last quarter, 2 who had to help me get my floor model in my car, 3 what the process was to complete my paperwork and 4 what the return policy was on floor models. Nice furniture at okay prices, but very weird staff.
Professional associate (Nick) helped us in selecting our items. He gave us as much time as we wanted and didn’t pressure us at all (he was just available whenever we needed him and let us explore on our own afterwards). It was the easiest decision for us (and the prices were reasonable, too).
The sales associate was nice and helpful. Walked me through my options for a new sectional. I mentioned I needed something dog safe and they pointed me in the right direction. Never pushy and very patient.
Great customer service. Bought two living room sets from that store. Great delivery guys too. Highly recommend.
Came to Ashley for some new furniture. Duval and Anthony were so amazing. Knowledgeable friendly non pushy and just very sweet. Would recommend everyone I know to them and this store.
Great selection & gave me a great deal.
Cheaper prices elsewhere. Same item purchased for less money at another retailer even after a 30% off Ashley coupon was used. Ashley refuses to price match or adjust purchase.
After some very stressful weeks due to flood damage to my apt. and countless unsuccessful hours searching online for furniture that would deliver quickly, I finally decided to go to a store. I went to Ashley’s in Yonkers and I was greeted by Nick. He asked a few questions, made some suggestions and then gave us space to shop. Once we made a decision, he made the purchasing process really easy and four days later we received our new couches. The delivery guys were also great. They arrived in time and set everything at the blink of an eye. I’m very happy that I went to this store.
Excellent experience! Bought our first furniture set together as newlyweds. Nick was very helpful and we look forward to receiving our furniture!!!
The sales reps were awesome and very helpful with my purchase. Thank you Dinorah and Amy… The delivery service guys were great as well. Careful with my pieces and punctual. Thanks Ashley Yonkers store
Great experience! We was helped by Jarvis, he did an excellent job helping us and trying to accommodate our needs. I couldn’t decide which bed to choose and he was showing us different options and had lots of patience with me. They also did a mattress test to decide which one was best for me. The manager was also helpful. It was a wonderful purchase can’t wait to try my bed at home. Thank you
We purchased a beautiful bedroom set and gorgeous grey leather sofa and love seat from the Ashley Home Store in Yonkers. Our Salespersons Jarvis and Duval were amazing! They spent so much time with us to make certain we chose the perfect bedroom and living room furniture to best suit our needs. Everything was explained to us in detail including the delivery procedure. We will be long time customers.
My husband and I came to Ashley’s today and the customer service was phenomenal! He came in before me to check out a few options knowing I am super picky. I came back with him and the help we had from Dinorah and Amy was awesome. They knew what they were talking about and didn’t try to up sell us! They listened to what we wanted and showed compassion for our concerns towards our dogs scratching the wrong fabric. We spent a little more money just because of their knowledge and expertise. I truly recommend going to this location… especially since I’ve been to so many other stores and this one was the happiest and fastest I’ve ever been to! We really appreciate the service and can’t wait to enjoy Sundays on our new couch.
I had an amazing experience today with Prince and his manager. Both young men worked with us to accommodating every piece of furniture we ordered. They were so nice and explained everything so nicely. I will definitely be ordering whatever else I need through them!!
Amy was very helpful in purchasing our sofa. She was patient and found exactly our color and specifications of the Beautiful sofa.
BEST SELECTION OF GOOD QUALITY FURNITURE, QUALITY, WITH GOOD PRICES AND FAST DELIVERY. 🙌
We had a fantastic experience with Natalie at the Yonkers Ashley furniture store and their delivery guys were strong careful and clean thank you!!
I had an overall positive experience with this store. I purchased my new sectional couch from here. On the day of the delivery it was challenging to get the couch into my apartment however the delivery men were very persistent. They were able to eventually get the couch in my apartment :)
They honored the internet price which was 200 less!! Very fast and professional delivery my son is in love with the Effie bedroom set will definitely shop again
Shopping experience in store was top tier & the delivery/set up was seamless ! Future purchases are guaranteed.
Absolutely horrendous. I placed an order for a sectional over a month ago. The delivery was delayed by a week. Once it finally arrived, the delivery crew was unable to get the the entire sectional my apartment. They ended up leaving the half of the sectional that they were able to fit. I called back the Yonkers store to figure out how to move forward in getting the second half of the sofa delivered to my apartment. I was unable to get through to the Yonkers store and the phone line rang continuously before disconnecting. This happened over a dozen times. Finally, a manager from the store contacted me several hours later and said that he would try to rectify the situation. After that conversation, I received no communication from either the store or the manager. The manager will not take my calls and neither will the store. Long story short: If you're looking for a store that will put in minimal effort throughout the entire ordering and delivery process before leaving you out to dry and flat out ignoring you, this is the place to go.
We had an awesome experience in this store. We came to look for a dinning table and we left with purchasing a beautiful one. Keisha was our sale rep and she was professional, lovely, and outstanding - made our experience smoothly and enjoyable. Thank you Keisha for everything! Also, the delivery guys were efficient, and quick to put together our dinning table. Overall, we are happy and we will be back for some more furniture 😊
I place an order with Ashley Furniture in Yonkers on February 2021 and we are in September 2021 and they still giving me the run around with the bed room set. It’s been by far one of the worst experience that I ever had buying furniture. When you go to the Store the Management always tells you will send email to the main office and warehouse but I have never seen nothing different. We have been calling and the delivery date have been change multiple times. Definitely won’t recommend Ashley Furniture to no one.
Keisha was a marvelous representative at the Ashley on Central Ave. We are moving into our first apartment and needed bed, mattress, couch, the works! We had no idea what we wanted until Keisha took us under her wing and led us through the entire store like it was a ride at Universal Studios. Honestly, I didn't think it would be so much fun! Keisha was polite and professional, she got to know us and used that to help us determine our preferences. She made all these decisions easy and fun to boot! This is the best experience we could've asked for all thanks to Keisha!
Hi Susan Singer, Was incredible we’re coming back because of her Larry Del Casale
Tia was the BEST helped us very much and had great taste with what we where choosing, 5 stars!!💕
Scott in Yonkers Ashley’s. Absolutely gem to work with. Not only informative but honest and could have stayed talking with him for hours. We bought mattresses and his white glove service was top notch. Ashley’s furniture is lucky to have Scott a sales representative for them!
Very helpful, delivery was on time and done quickly
The Good: Showroom was nice, the staff were pleasant, and ordering my sofa was a piece of cake. The Bad: Pushy insurance policy for couch stains which I suspect is a total scam. The Ugly: Delayed delivery of my couch for two months and didn't respond to my inquiries for updates. I called today and they told me it'd be another month. I demanded immediate cancelation and refund and the associate I called was unable to do so. I will not be shopping at Ashley Homestore in the future and I'll be complaining about this until my friends beg me to talk about anything else. Update: pursued and recieved refund through the bank after Ashley Homestore missed refund windows twice. Total scam!
My experience was good
Tia made my experience so easy and enjoyable! I finally have furniture in a room that's been empty for ages!!! She is wonderful!! Yay...
Sue was absolutely amazing to work with! After 4 furniture stores we finally left with a sectional we are in love with. Thank you Sue for being patient and helping us get the couch we wanted. Ps. Ashley will build a piece in your home if it wont fit through the doorways!
I'm currently dealing with fraud committed by this store review has been updated due to the current situation and criminal behavior from Ashley homestore. Don't shop here they lie about available inventory as well as numerous other issues like attempting to cancel a credit for damaged goods because they've failed to deliver the item they sold me.. crazy right. Also don't trust the sales manager Scott. He's a flat out liar. Purchased an item in June and was told we'd have deliver within 30 days. 30 days came and went. We reached out were told it would be delivering the first week of sept.. that comes and goes we call back and are told 1st week of October... we called recently to see when they are delivering and store manager Austin told us the first week of november.. we'll after the call about the canceled credit we ended up speaking to the operations manager at corporate in Edison.. yikes seems austin lied now find out this item won't be in stock until April 2022. Austin is a liar he will lie to your face and have absolutely no issue with it all they care about is if they made the sale the day your there.. however what Austin didn't realize is we took snap shots of all of our chats with him ... yikes so I have the record of the dates he lied about. Better business bureau and consumer protection were both contacted and have opened up cases. Any positive review you see on here likely hasn't passed their delivery window yet or hasn't thought to come back to update it. Don't shop here. Also if you're going to reply to this review Austin try not using a boiler plate reply like you have on all the others. Speaks volumes that you can't even take the time to write out a reply that just doesn't insert someone's name. Gross. Kicker is until we were notified about this I was all set to order about 16k in items for our first home we are buying.. not anymore. I really had a good opinion about the store until I realized the ownership operates like this.
Prince helped out and he was super helpful! He took his time and showed me around the showroom, and was understanding to what I was looking for. I would recommend him to anyone I know that has any furnishing needs
Gabriel the salesman was very pleasant and professional. Gabriel took the time to show us various sofas and an extra center table. I recommended a friend of mine to buy a sofa from him which they are happy with and will send him a couple more when we open our new complex being built...
Prince and Keisha were amazing! Definitely recommend this store for anyone looking to furnish their home/apartment. Incredibly helpful and willing to answer all of our questions.
Everyone was extremely helpful and nice! Had a great experience.
Denorah and Prince were beyond helpful, very understanding, down to earth and not pushy at all! It was a very pleasant experience and I would definitely come back.
They start off great and then things go down from there. From the delivery date to not even a return cl to see if a delivery was received or to tell me it was canceled. This particular Ashley is not worth going to. I usually go to the Ashley in New Rochelle,, but because we ate at BBQ, we thought easier. Big mistake.
Had the BEST experience at Ashley today. Our sales adviser Scott Widder was amazing! After telling him what we were looking for, he quickly found us great options, without overwhelming us or being pushy to hard sell us! And when we decided to purchase, he made the whole process really simple. Thank you for a wonderful experience, Scott and Ashley Furniture! We will refer you to all our friends! :-)
The staff at this location is nice BUT the quality of the items and the customer service after you have paid for your furniture is beyond terrible. They will not help you , replace or repair anything EVEN with the extra protection plan. I am filing a complaint with the BBB and corporate. This store is a ripoff
Went to purchase a loveseat for Memorial Day! Amazing deals and excellent service! Mr. Scott Widder was SUPER helpful and open to providing his contact information incase there are any issues with your order. SUPER HELPFUL, PERSONABLE AND AMAZING SERVICE! thank you again.
Second time working with the staff from Ashley’s. I was honor to work with Keshia and Tia. Both were able to help me with the purchase of a sectional and payment process. Definitely continuing my business with them.
Keisha and Dinorah were amazing and so so helpful! The couch we bought is amazing and was very reasonably priced!
Staff member Meghan was amazing and very knowledgeable. Very helpful*
Tia was soo amazing. She was extremely knowledgeable and able to find me a sofa that fit my needs/tastes. She made me feel as ease and was so patient. I did not feel pressured, rushed or followed (I have had that experience in other furniture stores). I am so picky, but she handled it perfectly! I am so glad I walked in. Tia was a pleasure to work with and I would highly recommend Ashley Homestore. I will be back. Thank you Tia.
This is the worst experience I had ever gone through making a purchase. Back in December 29,2020 I made a purchase for a couch that according to the seller was on back order and it was going to be available by the end of January 2021 as they assure us me and my wife agreed to purchase the couch and a set of tables for the living room area. Comes January nothing they did not had the decency to called us the second week of February I called to find out what is going on they tell me since there was a snow storm at that time deliveries were delayed but the item should be delivered the first week of March. March come by and on March 13 I called back again they told me that due to Covid now the item was not even at the warehouse after they assure me it was going to be delivered on March now on March they tell me that they don’t have even have the item in stock that they are waiting for a delivery to come in that 100 percent on April will be there and the 2 week of April they will deliver the order April come and go on April 29 I go to the store without any remorse they tell me that sorry they don’t have the item that it is looking at 6 or 9 months before they get the order if they can get the item at that point I went ballistic I just had enough I told them to just refund me the order because it was outrageous. The person pretended to cancel the order because until this time I am fighting to get my money back it is already May 6 this thief’s that is the only way I can called them they still claim that they have an issue with the credit card and they can’t proceed The credit back to my account I keep calling them and every time they give me a BS story and that they are just waiting for accounting to issue the return issue is that I made partial cash and partial cc payment and I know that if I contact my bank they will just credit my card money and never send me the check for the cash. Be aware this store is the worst and I will never buy anything from them ever again
Meagan was very helpful and knowledgeable. She has a great personality and had a lot of patience with me.
Great service, Tia made our experience very easy and exciting. Highly recommended 👍
Just left this rag of a store. The sales woman didn’t deem our product want a big enough potential commission, so she abandoned us. We went up to the 2nd floor. She said she’d be right up but never came. After waiting 10 mins, we went back down and she was sitting at a table chewing gum and doing her nails. When I thanked her sarcastically for her help, she rolled her eyes.
Thank you Amy and Scott for helping us find the perfect sofa! They were very patient and professional with us. I will definitely visit again.
I walked into Ashley in Yonkers after having two less than great furniture shopping experiences at two other stores. I was in a less than wonderful mood to say the least. Then I met Natalie J. She spent quite some time with me showing around the two floor showrooms and knew almost instinctively what I liked and needed. It was a great experience. Her manager (whose name I unfortunately have forgotten) was also amazing. I cannot say better things and I went back a second time to finish furnishing my apartment.
Best store to get all your furniture needs. The staff are very welcoming and help you with what you want. They are honest and I like that
So, I do not normally make reviews but this time I feel obligated. This store, compared to the many Ashley stores that my family and I have visited is what I imagine is the company's Gold Standard. I have been to this location 3 times within the last 6 months, buying furniture that was ruined from a house fire we recently had and the store manager Denora (forgive me if I misspell your name) has been an absolute star. Most times managers are not excited to make sales, but Denora does not care. She will never make you feel pressured, respect your budget, she knows how to problem solve, how to offer you flexible buying options that do not ruin your credit. She is knowledgeable about every piece in the store. Not only is Denora a star but the team as well, particularly Natalie and Tia! Natalie spent a generous amount of time with my father who can be hard to please and she explained everything and how to care for a mattress that he was investing a lot of money in. Tia was so sweet and caring. The whole team at this store is great. The store is well designed compared to other locations we have visited, making it hard not to love all the furniture. You will easily want to redecorate your whole home especially with the help of any of these team members.
Very fast and clean
I'm old school so going to the store was a prerequisite, bottom line. Their selection is great and the price range is alleviating for working professionals; the ability to do a layaway purchase only sweetened the deal! I'll end by saying that you'll be happy with the final product and how it looks in your home. ;-)
Bad experience, ruined my day. I was super excited to see the collection when I was stopped at the door and asked for an appointment and there was a cap on how many people they could have while 4 others walked right past me into open greetings. By the time I left, still no greeting.
Hello everyone, I bought a dining table from Ashley and was very happy and satisfy when they arrived. Its look nice, comfortable and strong. The delivery young men were very gentle with the furniture and ready to put the table together. I will recommend this store to you. Good business.
The furniture selection is good
Employee Emanuel is very friendly and very informative. He has helped us a lot with finding the best fit for our home. He and other employees are very patient and friendly.
Absolutely horrible experience. This was the first and last time I will ever do business with this company, and I recommend taking your business elsewhere if you’re reading this. I could write a ton, but long review short, they messed up the delivery and it was a week late, they delivered a defective daybed and the installers tried to sneak out knowing both drawers wouldn’t open or close without using hulk strength, and the backboard had sticky and splotchy paint everywhere. Customer service told us they would order replacement parts, but a month later they don’t know when they’ll have the parts or when they can fix it. This bed and mattress was around $1300, so not cheap, yet they delivered a defective product and their customer service constantly gives us the run around. Ashley is a terrible company with terrible customer service and I’m probably going to have no choice but to fix the bed myself. This place is a total ripoff; stay away.
Absolutely horrible experience. This was the first and last time I will ever do business with this company, and I recommend taking your business elsewhere if you're reading this. I could write a ton, but long review short, they messed up the delivery and it was a week late, they delivered a defective daybed and the installers tried to sneak out knowing both drawers wouldn't open or close without using hulk strength, and the backboard had sticky and splotchy paint everywhere. Customer service told us they would order replacement parts, but a month later they don't know when they'll have the parts or when they can fix it. This bed and mattress was around $1300, so not cheap, yet they delivered a defective product and their customer service constantly gives us the run around. Ashley is a terrible company with terrible customer service and I'm probably going to have no choice but to fix the bed myself. This place is a total ripoff; stay away.
Do not buy anything from this store !!!! If you have an issue with your purchase they will give you an extremely hard time to return it. Customer service is absolutely horrible. I would not recommend this store to anyone.
This was a horrible experience. If negative stars was a thing. DO NOT DO FINANCING WITH THESE PEOPLE. Please do your research these people with rip you all the way off. Do your online research after you see the price of an item you like. They will quote you the highest price of an item if you are financing and pretend they are giving you a discount only to realize you might be paying up to 50% higher. They are like sharks.
Great customer service, delivery was flawless. Furniture seems of very good quality
Dinorah was amazing everyone should request to work with her. She’s extremely knowledgeable. She knew everything about every piece we looked at. She was also very helpful in getting us a great deal with no interest financing. If your looking for quality furniture at a great price come to Ashley’s Homestore and work with Dinorah.
Anne, Troy, and Scott were AMAZING! My husband and I weren’t sure of what furniture pieces would mesh together nicely, and they helped us so much, great attention to detail. Customer service was great and we ended up buying a loveseat and dining room set. 10/10 would recommend this location.
We were met at the door by Megan, who did amazing at helping me find a great mattress. I had walked into the store full of doubt and unsure about what to look for. She did everything to make sure I found the right one for me, which I really appreciated. Overall, good staff that are friendly and knowledgeable about the products.
Received excellent and attentive help at Yonkers Store. Delivery & setup was great as well!
Meagan was very helpful for my family and I with getting a couch. A couch is an essential piece for our family room but she helped us find the perfect fit!
I really enjoyed my experience at Ashley! I went in with a lot of requirements for a couch and Megan was very knowledgeable and patient while giving me the options they had that matched what I wanted. We ended up finding the perfect couch and can not wait for it to be delivered! Everyone on the staff was very welcoming and friendly too!
I was accompanying someone who was buying a couch!!! And it made me want to buy all this stuff for myself! They were amazing. They were Understanding, patient, and funny. In stressful times with buying furniture to decorate a new home, humor can definitely ease your mind. They definitely were amazing! Recommend the store to everyone Raven and Anthony are who you need to look for!
For anyone looking to buy from this store or any Ashley Homestore in particular, this is a complete account of what has happened to me and will most likely happen to you. The moment you walk into the store you are greeted by a seemingly knowledgeable and kind salesperson. They take you around and show you all of their great deals. Once you place your order you are placed on a queue for each item's parts. This means if you order a bed set, you are put in queue for the headboard and another queue for the side pieces. The queues for these pieces are not the same and they do not tell you about the queue! (This is an important detail)The salesperson will give you assurances that they will not only call you to set up a time to deliver, but also (only if you live in an apartment) contact your building manager to coordinate insurance documents. This will not come to pass as, like how a parent nags their child to eat their damn vegetables, you will will need to call Ashley's customer service every day for at least 14 days prior to your estimated delivery date just to figure out if the furniture is coming or not. If you do not call them everyday they will pocket your money and forget about you.I placed an order in mid December of 2020 and I was told that I could get a guaranteed delivery within the first week of January for my new Apartment in NYC. This order ended up being split into two separate orders as a single piece of the couch I ordered was bought by someone else(who the hell does that). Anyways I set up a time with my building manager (as move in days must be reserved), and filled out necessary paperwork on my end. The representative I spoke to at Ashley HomeStore, who promised to keep me in the loop, told me a day before my move in that my building was late with their insurance documents. HE ONLY TOLD ME THIS BECAUSE I SPAM CALLED HIM THAT DAY. This ended up being a lie as I contacted the building and it turns out that the representative totally forgot to send in the insurance documents altogether. Professional right? This led me to delay my move in date by approximately two weeks. In those two weeks I had to call customer service in order to make sure documents were sent out; not a job for a paying customer. I continuously asked customer service if they could tell me how many people are in front of me in the queue but apparently this is impossible. Most likely due to the fact that the collective brainpower at Ashley HomeStore cannot figure out how to develop such a ~complex~ piece of software. Long story longer, I finally got my bed set...I will discuss the movers later in this review. If you are like me and live in an apartment building and your building requires a certificate of insurance, you will need to send the documents to coi@ashleyne.com. I initially sent my COI documents to the generic customer service and they didn't even have the ability to forward it to their COI department. You will need to stay on top of them for that as well. To be completely frank with you, I do not believe they even have a COI department. If so it is probably a single person locked away hundreds of feet underground in Edison, NJ with a 2010 chromebook and 1998 microsoft excel. Why do I think they are locked away in their headquarters hundreds of feet underground? Well when was the last time a whole division of a company doesn't have a phone number? What a joke. As I am currently furiously starting a friction fire from my typing, I am waiting for my second delivery that was delayed up until March of 2020 . I had to call them every day for the last 10 days just to make sure these ADULTS could give me my furniture in time. The icing on the cake was definitely the call not even 30 minutes prior to this review in which they told me the delivery was going to be late. The woman who called me cut me off at every sentence and did not even take my questions. She said "its going to be late is that ok? ok great bye" then hung up. Finally, once you get
Great service. Tanya and prince were very helpful and patient with us.
Keisha was very patient and attentive to my needs. She was polite and kind enough to convince me to get also a dresser, but unfortunately there wasn't anything in my price range. Lovely young lady. Thank you .
I wish I could give them 0 stars , the in store associates were most helpful . However, my Product came damaged in October and they didn’t want to take it back. After weeks of calling they took the product back in December we are now in March I still have not received my refund . I’m so upset and disappointed I will NEVER shop from them again and everyone I speak to I suggest the same thing.
Tia at the Yonkers store was an absolute delight to work with. She was attentive and went beyond to make my purchase stress free and quick. Next time you're in the store ask for Tia you will not be disappointed.
My 1st time there and I love everything from the furniture , to the great customer service. Everyone there was so friendly. The sales rep Megan & Emanuel where amazing, where honest about the items we was interested in and gave us options. my husband and I couldn’t make up our mind. So many selections, we wanted everything. We was also accompanied by our 2 year old daughter, who at time was misbehaving, Megan and Emanuel never lost they cool. Megan even went out her way to get my daughter some chips. Thank you for everything. You guys where great!!
Prince and Tanya were absolutely outstanding. The customer service and attention to detail was impeccable. They got us set up with all new living room future (sofa, love seat, coffee table, end table AND A RUG!) for an unbeatable price! If you’re in the market, I wouldn’t recommend ANY other place!
Prince and Tanya were amazing and so helpful. They made our experience pleasant and worked with us and our budget ❤️ I can’t wait to put this furniture in our new apartment.
Prince was an amazing trusted advisor at Ashley’s furniture he was very efficient and helpful with me when I purchased my sons bedroom set. Highly recommend him to anyone looking for patience, attention to detail and efficiency. Ask for “PRINCE” when coming to Ashley’s Furniture in Yonkers New York. He deserves 10 STARS🤩
Brian and Scott were super helpful and patient with us through the whole process. Explained everything to us in detail. I recommend both.
Been our go to store for sometime now. Always a pleasant experience. Purchased another mattress a couple of weeks ago. Tia was great. Gave her info about our prior mattress purchases at Ashley and she looked it right up. Boom...got the the same mattress at a better price. Competence and consistency will get me every time. She’s definitely an asset. Quick on her feet. All the best. Tony & Lina.
Tia was very helpful and patient with my fiancée and i. She was very detailed on how the financing and delivery works. Would definitely recommend to a family//friends.
Excellent experience. Prince was very helpful. An excellent salesman. Prince took his time and explained everything to us and made our furniture shopping experience easy and stress free.
Very friendly.
Tia and Natalie were extremely helpful and knowledgeable about their product and promotions available.
Our salesperson, Andrew Clarke, was wonderful! He made the shopping experience for furniture super comfortable and accommodating. He answered all questions we had while maintaining a very professional status. We will definitely recommend friends and family to Andrew as well as come back in the future for furniture purposes. We give Andrews customer service a 5 star for assisting in helping us find the perfect bedroom set for me! D & M Grace
My husband and I had a very productive and pleasant shopping experience buying a new bed and mattress at Ashley. Megan greeted us when we arrived at the store. She gave us the right amount of space to shop and each step of the way as we made decisions. She was incredibly personable and listened to our family's needs. She patiently showed us several options while instructing us on Ashley's philosophy regarding getting the best quality furniture for good value, particularly for sleep. She was clearly very knowledgeable on the cutting-edge technology and presented all options. It was a relatively quick and painless experience and we're very pleased with our new investment!
Jessica & Valrie are the BEST!! They patiently helped my husband and I get out first living room set. I will definitely recommend these two beautiful women. Thank you for the amazing experience!
Tia South was amazing! She was professional, patient , and knowledgeable in all the pieces we picked up. Thanks again!
Tia was awesome!! Definitely will be going back! She was very helpful with the stressful process of furnishing a new apartment!!
It’s possibly our third or fourth time coming here and have yet to be disappointed. Immediate help by the staff. We were helped by Jessica and Scott this time around in looking for a new sofa. They made the process easy and quick! Gave us plenty of options to choose from with styles and colors. Will continue to come back for more home furnishings.
I have been helped with my purchase by Jessica. She very helpful, pleasant, patient and personable.
For accents pieces such as small end/entryway tables, decorative shelves, tabletops accessories and wall decor, Ashley Home Store in Yonkers on Central Ave- does it right. Since the start of my Vanity Room revamp, I've been toying with the idea of having a gold tall shelf to replace an old white IKEA bulky one I've had for about 15 years. I could've purchased a shelf anywhere online- but I wanted to feel and see it for myself (I tend to be OC). Plus Ashley came up when I Googled "gold shelves near me". Saw a cute one, stopped in on an impromptu Friday to see for myself. Personally, I don't like breaking the bank- but for furniture getting a lot of wear and tear such as dining sets, sofas, beds (frames), dressers, I rather dish out more at Pottery B. or Williams-Sonoma- just because function and quality are the driving forces there. That's just me. Plus I want to hold on to heavy-used items for a realllllly long time. Don't you?But this place has furniture to satisfy any look you're going for. I was greeted instantly by my guy Andrew- who was a sweetheart! The floor had the wrought iron finish on display- not the gold I wanted. Told him what I wanted and as he called it, "you want a hint of gold", I searched it right from my phone- so he can get a better idea and BOOM! He assured me the gold finish is in stock online and began my order. Andrew was super personable throughout the ordering process. I mean...he and I were like right there. When I closed the deal, he finalized what I paid for and delivery date. See it how you want to see it. But for me, I see Ashley as a treasure trove with unexpected finds. Even if you don't buy anything, it's a nice place to get lost a bit.
My partner and I purchased a Tempurpedic mattress with adjustable base, it has been one of the best investments I made! The price was even better.
Great deliver guy. Great sales rep.
Keith Z helped us last Saturday. He was new but very helpful and personable. We got our sofa today, a week later, the delivery was delayed by 3 days but only because of the snow storm. The delivery guys were awesome; Great experience; highly recommend! Thankyou Keith! Paula & Earl Tompkins
Shoutout to Tia! The best and most knowledgeable sales person who was a pleasure to work with! Thank you for excellent customer service!
Thank you TIA. You were AMAZING. I could not have done it without you. TIA is knowledgeable, patient and did everything possible to work within my budget Walked in to browse for a replacement mattress and not only found the perfect one but also a chaise sectional that was the perfect size for my small apartment.
Mr. Duval he is perfect and always nice customer service with me and my wife i always come back because of the excellent customer service has Duval... see you next time anybody that comes to Ashley Furniture ask for my friend Duval
Scott and Troy were extremely friendly, patient, attentive to our questions/concerns and knowledgeable! The whole staff made the shopping experience pleasurable. We look forward to shopping at the store again!
Oh where to start. I bought a full bedroom set about two years ago. PAID IN CASH. We had so much trouble with the headboard we had to wait twice for it to be sorted and had my husband and I had to sleep on the floor until the issue was taken care of. It took MANY MANY calls to take care of this issue. I needed two new sofas and decided to stay local due to covid and went back to Ashley. OMG. How I do so regret this. Paid cash again. Troy was so helpful. And said ANY problems do not hesitate to contact him. Sofas arrive. And as I rub my hand along the sofa I got stuck with a industrial needle. Took photos and kept the needle. Delivery men saw this. Two nights later we got to sit in the sofas and one you just sink so far down you feel like sitting in the floor. Rang store and was told by Troy. Once it is delivered they will/can’t do anything for me. . Rang customers service TWICE. Same thing. They will sent me a link to send photos. Still waiting for email link and a phone call. They are just the worst. STAY AWAY PEOPLE. I should have kept to my promise to myself.
Meh...it was okay. The store didn't seem to match what I've seen in the commercials. But the staff was friendly and not too aggressive so I definitely appreciated that.
I went to Ashelys furniture an Rosaime and prince was amazing help me with everything I needed got all my furniture will definitely go an get more from them absolutely amazing please ask for them they are amazing
Megan and Gabriel were amazing and helped us pick the best bed for our bad backs. They made this process so easy.
My salesperson Megan, greeted me at the door with a smile and attended to me and my son. She was very professional, courteous and NOT a pushy saleswoman. Megan was very helpful in helping us pick out furniture. I'm so grateful for assistance 😀👍🏾🙏
Sales rep. Megan was a great hel0 fast and wuick with her service. She knew where everything was and help with putting everything together.
The staff was extremely nice and beyond helpful. They gave me many options that worked within my budget. I would highly recommend anyone to come and purchase something from this furniture store. Thank you to the staff for an amazing experience
We had a great time at the store. Rose was a pleasure to work with and was very helpful throughout the whole process.
Great payment plans. Great prices and great quality furniture. And the delivery was so organized and built my furniture sooo quick lol.
Natalie immediately greeted me and my family as soon as we walked through the door at Ashley’s Furniture located on Central Avenue in Yonkers, NY. She was extremely helpful the entire visit and didn’t rush me at all. I ended up walking out with a bedroom set and living room furniture and I was very happy with my purchase. I will recommend anyone looking for furniture to come and speak to Natalie because you will be highly satisfied because she is extremely friendly and knowledgeable about the furniture.
My experience at the Yonkers location was awesome. I had the pleasure of meeting with Tia and Brian. Not only did they meet my needs they exceeded them. I am super happy with my purchase. I will be telling my family and friends the Ashley HomeStore in Yonkers is the place to go!
excellent services and very good prices
We loved our experience. The furniture is all very stylish and comfortable. Prince was the best salesman!
Prince was an excellent salesman. Helped us with everything we needed
Prince and Tanya were absolutely great. They took amazing care of us, they didn't push us into things we didn't want. Made suggestions to us but ultimately respected what we wanted. If you need to buy any kind of furniture or home decor, I recommend going to this store and asking for Prince or Tanya.
We visited Ashley in Yonkers after making a purchase at the Peekskill Ashley store with below than average experience. The people at the store in Yonkers are friendly and helpful not like the other store. Our sales person in Yonkers was named Megan. She was absolutely a pleasure to work with and very helpful. We only wish we would have purchased all our furniture from the Ashley in Yonkers. If you’re looking for a no hassle no pressure and helpful shopping experience go see Megan in the Yonkers store.
If you come here, do yourself a favor & ask for Scott upon arrival! I came here to buy a sofa & he was beyond good, he was amazing!!!! Extremely patient, helpful & offered great advice! Ordered a beautiful sofa & love seat!!!! I would absolutely come back to shop here again & would highly recommend this location based on such great experience with Scott!
Duval made this experience memorable. He was informative but not stifling. He made this experience better and I wasn't planning to wall out with any furniture and we left with a sofa because he explained well and was very helpful. Best, Crystal and Charles
I’m moving and in search of a grey sectional pull out couch in kind of a hurry. I’ve searched online been to countless furniture stores will no luck in sight. I’m panicking thinking the couch I want doesn’t exist until I go to the Ashley HomeStore in Yonkers, where I meet MEGAN! I her told about my situation and how I’m losing hope on finding this couch, when she says I can help I have 3 different options I think could work. Skeptical, I follow her around the showroom up the stairs and 1st couch she shows me and my family is the one I’ve been looking for but didn’t know existed. Megan at Ashley HomeStore in Yonkers found my unicorn couch with the utmost professionalism, knowledge, and super friendly demeanor I have seen in a long time. She worked with me on all fronts to make sure that the couch was mine as there were only 3 left in stock. I always saw the Ashley HomeStore commercial on tv, but now after my experience with Megan. I see it and I smile!
Natalie is a awesome sales woman she helped me and my wife out w superb customer service.
Ashley is by far the worst place you can purchase furniture. I accept when mistakes are made and I will always give a chance to remediate, this was not that. I only purchased a dining room set and was given the run around for a almost month. I was told the delivery would take place on a certain date and when I called the day before to confirm, they had NO record of the delivery on file. Ashley’s communication with each other is almost non existent. After being told my delivery was not in the system I went to the store to get some insight as to why this happened and what I can do to move forward. Nothing was done, I was told I would get a follow up and was never followed up with. After not heard from anyone, I made my second trip to the store. I spoke with someone else who ASSURED me that she would call me to follow up and would make it her personal duty to do so. She did NOT follow up with me once. At this point, I am frustrated and annoyed because I just want my dining room set to be delivered. After multiple attempts to schedule a delivery date, I finally did so by contacting their customer service department. When they came for the delivery, they had delivered the wrong chairs. So now I make a THIRD trip to the store. I ask to speak to a manager and when he approached me, he sat right down in front of a computer and didn’t even acknowledge me. I will never understand people who don’t change career paths when they hate their job so much. Anyway, he said he would discount the chairs for me for the inconvenience. I was still very angry because they weren’t able to give me a redelivery date that day but I gave them ANOTHER chance to get it right. The manager did follow up with me but he spoke with me like he was annoyed and hated his life. Really not my problem. If you are a manager, this is what you need to deal with. Put on your big boy pants and get over it. He told me that he never said he would discount the chairs, he said he would discount them to offset the RE-delivery charge. I SHOULD NOT BE CHARGED FOR A REDELIVERY CHARGE PERIOD!! It was Ashley’s fault that I was delivered the wrong chairs. After trying to get in contact with the store owner, speaking to 6 different people who couldn’t do anything for me. The manager finally gave in and discounted me the chairs because he probably just wanted to get rid of me at this point. Well it has been 6 days since I received the table and the side part is already falling apart. I am now looking to get an entire living room set for my grandparents and I assure you, I will not be purchasing from Ashley’s. Seriously, do yourself a favor and go elsewhere.
Good service
Very professional and answer any question you asked for the best of their ability
It was an overall great experience! This was our first time shopping there and we will definitely be back. Keith was a great help and very personable!
I have brought an entire bed set and went to return the pillows and mattress covers because I found them cheaper some where else they said they cannot return them due to all sales are final but no where on my contract or store does it say that. When they said they would no the exchange I cancdlled everything but the pillows amd sheet and I wad still charged a 5 year Warren for the bed and frame that they cancelld but would not give me a refund for the warranty. I am still fighting with them and will file a claim with the BBB. This store has the worst customer service ever the sales people don't care or remember you when you purchase anything. Any issues you have they pass you to customer service number who then sends you back to the store because it an independent franchise and you need to go to deal with the issues at a store level which means they pass it back and forth.. don't buy anything from this store or deal with customer service. They tell you to send an email and they do not follow up with you. This place is the most unprofessional ill go to a no name furniture store and probably get better quality furniture and service. The sofas don't last more than a year i brought 2 sofas that were leather and they peel and crack and break... buyer beware!!
Scott and Tia were extremely knowledgeable and helpful. They made purchasing a mattress for our new home a lot easier. We will definitely be back to this central ave location for future purchases!
I worked with Scott and Brian who were extremely wonderful especially Scott. Scott who was primarily helping me was extremely knowledgeable and friendly. They both made me feel extremely welcome and at home which as a result, ended in spending all my money with him. I will be back to purchase more and will always ensure to ask for Scott and Brian. Thanks !
Worst experience in my life buying furniture from Ashley store in Yonkers. Bought a dining room set and a carpet, and the dining room table has a defect on top of table and I have been running around for the last 2 months trying to get a solution. Still no fix and no help from Ashley. Wrong carpet was delivered by Ashley, and now they wont switch it to what we ordered. I would never buy from Ashley furniture again and I would not recommend anyone to buy from here. This place wont stay in business for too long this way.
Large store but not enough selection
ROSE AND PRINCE were extremely patient and helpful. We went in with no idea with what we wanted and we left really happy with all the things we got. They managed to keep things contemporary modern and affordable for our lifestyle. Rose has really good ideas for young adults coming into new apartments and Prince has a lot of advice to give with the quality of things. They are a really good pair to work with when it comes to interior designing.
Love this place; they carry a wide variety of quality furniture and home decor for you to choose from.
Ashley has beautiful things. Sales is wonderful and delivery was on time and perfect. Don’t hesitate.....:.
The customer service was spectacular! As soon as my husband and I walked in, we were greeted and asked for our information because they’re keeping track of every person that steps foot in the store for covid precautions. As a nurse, I really appreciate that they do that. Tanya & Prince were superb! They answered all questions that we had and showed us different options that were similar to what we liked. Overall, it was a wonderful experience!
Changing my review as this store just reels you in with lies. DO NOT GO HERE & DO NOT TRUST ANYTHING THEY SAY. You can go to any other furniture store and purchase Ashley pieces for half the price. We went directly with Ashleys because they guaranteed we would receive the furniture within a reasonable amount of time. We checked each and every piece and they gave us dates which we would receive the pieces by. We ordered our furniture on January 10th. It is now February 23rd and after calling many times in the past weeks, our delivery dates have changed numerous times. I was just told that we will not have our full furniture until APRIL 7th! I went to 3 other furniture stores who had the same pieces for far less than what Ashley charged but we would have had to wait months. if we knew that this would happen to us, we would have never went with Ashley. This is a lesson learned and we are contemplating cancelling our whole order because of how terrible this experience has been. I repeat - if you are looking to purchase furniture. Go anywhere BUT here. I promise you will regret it. First time homeowners... & buying furniture was definitely stressful. As soon as we walked into Ashleys, we were greeted by Brian who patiently walked us through all of the furniture we were looking for. Along with Brian, for the 2nd time around, Nick also patiently helped us get what we were looking for. They worked with our budget, spent hours with us, even helped us get the quickest delivery option! Highly recommend asking for Brian and Nick when you visit!! You will leave happy with exactly what you were looking for.
This is the second time I’ve shopped for furniture at this location and the experience has been top notch. Both times I worked with Nick and he is phenomenal. Brian also assisted with the process and he’s extremely helpful. I highly recommend this location and to work with Brian and Nick.
Tía and Nick we’re fantastic! and very professional. Let them know what we were looking for. They provided insight on a hassle free delivery choices that made purchasing out choice easy.
Megan was our sales associate and she was so nice and knowledgeable. Ask for her when you go into Ashley’s!!
Great store! Professional staff and willing to work with you. Tia made the sale easy and simple.
Tia did a great job showing us all our options. She was extremely patient as we tried everything out. We were really happy with our final choice.
I had a great experience all around. Prince Woodbury was our sales person and honestly one of the top sales people I have ever dealt with. He gave us space, was never too pushy and extremely knowledgeable. I was a tough customer because it was a very big purchase and he remained poised and patient throughout. I would direct anyone making a purchase at this location to request him personally and I am a real customer not family or friend. Great job Prince and great job Ashley furniture for great quality at decent prices.
Horrible Customer Service!! It is sad that there is absolutely no communication via phone via email or via mail regarding an order. I purchased a table with a representative named Gabriel on October 31, 2020 with an estimated time of delivery within 3 weeks that then turned into Around thanksgiving to probably the week of Christmas or sooner and now to approximately February 2021. I have been patient all this time but every time I call to find out delivery date they give me that its to be delivered now another month later. I canceled my order today because its ridiculous if I order a table be up front with me or notify me of the changes. Why would I wait 4-5 months for a dining table for me and my family?? Im just sad i missed thanksgiving and now xmas without a table waiting and trusting them and they act as if they are going to diver late two weeks meanwhile its 4 months later and not promised! Communication is key and should be expressed to every customer!! Sad Moment!
Good location and products
This was an amazing experience. Everyone here is so personable, helpful and knowledgeable. Megan was so patient with us and the entire team was so welcoming and really wanted us to feel comfortable with our choices. Really, I can’t say enough great things about this team. And the furniture of course!
Andrew he was very nice professional and courteous very patient for that reason I would come back and install and referred my friend to come here
(Translated by Google) Bad, bad service is not very bad. My wife is a client from Puerto Rico, the merchandise is of good quality. But the service is not, at least that of this store. We will spend Christmas without furniture thanks to them, and they blame the covi19. But they have been doing this for years. We bought a room game, the first one was that they were going to send by part on different dates. The most absurd and the last straw. (Original) Servicio malo, malo es poco malisimo.Mi esposa es cliente desde Puert Rico, la mercancía es de buena calidad. Pero el servicio no lo es, por lo menos lo de esta tienda. Pasaremos navidad sin mueble gracias a ellos,y le hechan la culpa al covi19. Pero vienen haciendo esto desde años atrás. Compramos un juego de Sala, la primera fue que hiban a enviar por parte en diferente fechas. Lo más absurdo y el colmo de los colmo.
Love shopping there
So far my experience shopping with Ashley HomeStores on Central Avenue in Yonkers, NY has been great. My Sales Agent, Meghan, was great, friendly, knowledgeable, and very helpful. My sofa arrived today well within my scheduled window time. The communication was great and the delivery guys were courteous and professional. They assembled my sofa completely and efficiently.
Worst experience ever. Ordered furniture from here twice and both times there were items missing. After calling to see when i would be getting what i was missing all that was said was that the items were out of stock and that if i wanted them i had to wait another 3 weeks. Never again.
I read these reviews back in October and told myself I wouldn&'t shop here. After Bob&'s was out of stock on my desired item through May 2021, I gave this place a shot. So far- worst decision. Very inconsistent with delivery dates, poor assistance from customer service. I&'m leaving this at one star because I have a very negative feeling about the rest of this process, I don&'t think I&'d change my 1 star review.
My first experience there was fantastic. The stylist is very knowledgeable and expert.
Duval was great to help me find the sofa for my home! I was able to reach him. He took the time to check shipping dates for each piece I was looking at! Please ask for him.
I had a great experience with Megan in Yonkers! She was knowledgeable, professional, and went out of her way to make our overall experience amazing!!! I am so thankful she was there to assist us in furnishing our first home! Thank you!!!
My experience at this store was AMAZING! Prince Woodbury was professional, patient and well versed in all the products. He took his time to explain everything to my mom and I, and I am pleased with my purchase. Highly recommend him to assist you in all furniture needs!!! I will be back :)
Terrible terrible terrible. First they tell me a date and deliver my bed two weeks later without the mattress. They go on to tell me they will take off the delivery charge but never did. Then a minute then later they delivered the rest of my bedroom set but guess what wrong color. When I call to fix they were pretty nonchalant about it like who cares we messed.
Great Experience! They got me exactly what I was looking for! They also were able to price match! Highly recommend!
The sales staff is very friendly and the delivery was seamless. Would definitely recommend!!
I ordered a couch a couple weeks ago and they gave me a 11.16 pick up date. When I called two weeks to confirm they said the only things missing were my two tables. Last week I call to confirm if the tables were ready and they said that my couch was sold. THE COUCH I PAID FOR AND WAS WAITING FOR WEEKS. I then call again today and now my couch won&'t come FOR MONTHS. DO NOT BUY anything here if you want good customer service and for your money to have value. Ridiculous. 0 stars if I could.
Too expensive and sales people not welcoming. #artic
I'm giving this location a 2 stars because the workers passed my husband and I many times without even acknowledging our presence. It's such a disappointment.
Joseph in the Yonkers location was an absolute amazing sales person. We told him what we needed and right away he showed us what we needed. He worked with us, he was professional, courteous and super friendly. We will definitely come back for the rest of our pieces. Kudos to Jay.
I visited Ashley over the weekend and Prince was very nice and helpful!!! I explained to him I was looking for a bedroom set and a mattress. He showed me some options based on my styles and needs, and I am very pleased with my purchase! 100% recommend visiting this Ashley store and receiving assistance from Prince!!
Love the choices of furniture.
Received damaged furniture . Customer service is terrible . They don’t care about the customer . I tried to return the furniture and the won’t accept the return either . definitely not coming back .
My personal experience at this store was FABULOUS. The sales gentleman, the ladies at customer service and the gentleman who completed our purchase were friendly, courteous, knowledgeable and very informative about their entire stock. I have to state that Rachel went above and beyond my expectations as a customer. Upon calling the store about delivery issues, Rachel immediately contacted the store manager and arranged to acomodate my delivery availability and preferences. She was absolutely amazing. I recommend this store and their staff 1000%. They are truly committed and I will be back to shop for more. Thank you all.
Wonderful place to buy furniture. Great service.
They had replaced the sinking sofa and the replacement also sunk in. Furniture is cheap and does not last... my daughter purchased the sofa and it didn&'t even last a year.
Exellent costumers service, great selection.
never I repeat never shop at the bay plaza store. they are sweet as sugar. when u first walk in and even nicer when u are making a purchase. after that it is all down hill. first they delivered the wrong. bedroom set. customer service. did not want to hear about it said. its my loss. then. I ordered a mattress. from hell. givng me a hard time to take it back . Stephanie who works the front desk needs to learn how to speak with customers I left bobs to. shop there. idiot that am
Great service
I will never ever walk into this store again. We were seeking a couch, we were escorted upstairs by stairwell, we browsed some and selected one. The salesman unknowingly charged us for a warranty we knew nothing about until point of sale and refused the charge, it was removed, Set up delivery, the guys latinos arrived, one knocks and without invitation pushes his way into our home (disrespectful) he is in our hallway standing like he is casing our home, and acting like he is mentally distracted.Us being former delivery driver for a furniture store noticed the two new guys entering acted like we knew nothing about furniture assembly and disassemply, we just retained our attitude.Because of their obnoxious demeanor, we rendered NO TIP for arrogance. One slurps his lips as they walk out of our door.Never assume Ashley, we are not Americas cattle.I have a home improvement degree, laundry machinery degree, food safety degree and a automotive engineering degree, a Carpet installer degree and Roofing installation tech.
The Associate was very nice and knowledgeable. I didnt fine what I wanted but I'll be back. Friendly atmosphere.
My wife and I came into Ashley’s furniture store today, looking for a mattress. We had to replace our existing mattress that we’ve had for many years. We were greeted by Duval, who showed us a great mattress along with options. We settled on a Stearns and Foster. Duval was patient and knowledgeable and I would recommend anyone looking for not only a mattress, but anything else to see him.
We went To this Ashley home store after seeing almost every furniture store on central ave. We were immediately treated by Scott who was great. He wasn’t pushy or sales pitchy, but was around when we needed him. We were able to check things out on our own and he just knew when to pop in to provide a detail or two. Once we were ready, he really worked with us to get us what we wanted in the price point we were looking for. So helpful and gracious, he’s a total gentleman! Ask for him! Even after we left the store and had other considerations, he was quick to respond and assist. After so many others stores, he helped find just what we needed and finally pulled the trigger. Thanks, Scott!
My experience at the Central Ave location in Yonkers was great. My sales associate was MEGAN PATTERSON. She has exceptional sales skills, is very patient and takes the time to explain all the details and prices of the combinations that can be made from the collection. I will return to buy more furniture and will make sure she is there to assist me ! She is a great asset to your company !
When your furnature arrives, inspect it in detail! We recevied damaged furnature and the delivery team hid the damage under mattress. Oh, and customer service is horrific to say the least.
Donora is insanely helpful, knowledgeable and really caring. She went above and beyond to ensure the best customer service possible and worked with me to select and identify a couch that would fit with our apartment. The apartment I was told that I would be moving into was actually incorrect, and everything was inverted which led to me having to refuse the delivery of the couch I chose. Denora was so on top of it, looked through all other models/available options etc. Even though the wait times for furniture are insanely long (outside of their control) I felt I was really well taken care of and would like to compliment Denora on the services provided.
great staff, Benjamin was so knowledgeable and kind. I will be back to order when he is there!
We purchased two furniture sets from this store. I confirmed the delivery via a text that I received the week it was supposed to be delivered. We waited and waited on the delivery day, until finally calling customer care. It turns out none of our contact information was saved by the saleswoman so there was no way for them to tell us that our furniture wouldn’t be delivered for another two weeks. We are extremely disappointed by their customer service, only offering a condescending “so sorry about that”. We will never ever shop here again.
My fiancé and I just purchased our bedroom set and Megan was unbelievably helpful! From the beginning she was very attentive and sweet and answered all of our questions and concerns. We will definitely be going back for more things and we look forward to working with Megan again! She was AMAZING!!
Brilliant experience. Megan helped us out so much she was so friendly and knowledgeable. Will 100% go back just for Megan alone, she made the process so easy and enjoyable! Got our couch and mattress here will be back.
DON'T WASTE YOUR TIME NOR MONEY ! I went to this store and paid for my furniture in FULL, and got a delivery date. The date came, and my furniture didn't show up. When I called the store, they told me my order was cancelled, and there is jonorder generated. I never cancelled my order, and said f it, refund my money. They tried to tell me there was no payment on file. So after going back and forth with someone who worked there, they found record of my payment. They insisted on getting me my order deliverer the next day, first thing in the morning. Now here it is, 10pm the next night, and I just got a call stating that my furniture can't be delivered today, that they will deliever it tomorrow. 2 days in a row me and my child had to sleep on the floor! THIS WAS THE WORST EXPERIENCE I EVER HAD WITH A FURNITURE STORE! ASHLEY'S CAN NOT BE TRUSTED!!!
Just great
Were there yesterday to buy a mattress for my daughter. She had a scoliosi surgery and want to make sure to get the perfect mattress for her need. Prince was so professional and really helpful to find the right one for my daughter need, we were really pleased with his service. Will go back soon to make more purchases. Thank you Prince for your service and kindness.
Absolutely love the bedroom set and mattress! Meghan was absolutely AMAZING, made this very exciting process soooooo smooth. Her customer service was breathtaking and will without question be returning with hopes of dealing with her every time for all my furniture needs.
I was extremely happy with my sales person Prince Woodbury. He was very patient, friendly, and professional. He took the time to patiently answer the zillion questions I had and tried his best to accommodate me the best way he can. I left this place purchasing an amazing bedroom set at a great price and feeling extremely happy. Thank you to this sales person for an awesome shopping experience. Prince Woodbury is an asset to any company he works at!
The worse customer service! I bought 4 barstools November 2019 nine months later still have not received itThe wrong order was delivered five months and two months in still waiting for it to be replaced customer service is blaming the store the store is blaming customer service, no one will take full responsibility. I&'ve gone back to the store several times and keep receiving promises to no avail. Save yourself the aggravation and never shop at Ashley furniture
Dinorah is AMAZING! The absolute best costumer service, professionalism and product knowledge, ever!! Walked in to purchase a sofa only, had to have a gorgeous cabinet and left with a beautiful floor sample ottoman that my husband and I BOTH love!! --and THAT, never happens! #gotoDinorah@AshleyinYonkers
Your basic furniture store with lower prices than a more upscale store ... very limited choices in color availability...i ended up buying my recliner sofa at La-z Boy ... cost a bit more but a hundred more options to choose from in both covering fabric and colors..
Great options but if you want something soon do not shop here. Ordered a couch in the second week of June. Told we would get in in July (no specific day) and got a $100 discount because of delay. Call the customer service center for more specific delivery date and they said AUGUST. Every time I call it&'s delayed another week. DO NOT shop here if you want clear communication. Shop here if you want a couch 6-8 weeks later though, no direct line to the store and customer service wait time for 30+ minutes.
Everyone went above and beyond to make sure that I was happy and received the best assistance with my purchase. Duval was my sales person he is patient and kind. In his absence Gabriel helped me even though sales are commission based he did not make me feel that way. I highly recommend this location.
BUYER BEWARE!!!! Ashely furniture are scam artists. Lesson learned for my husband and I. About two weeks after reviewing our purchase and reviewing their online prices and noticed that there was actually a $1500 price difference!! From their in-store prices to their online prices. We came in like 7x to the store to speak to the manager to seek a price adjustment. After waiting several days, she tells us "sorry it cant be done". Never again! Do your research before walking into this store or any store. I'm soo hurt by this, I feel robbed for my money especially during a pandemic.
I waited one month for my order, the night before scheduled delivery the warehouse called and told me that my sleeper sofa would not be available til a month later. Ok, I didn't like to hear that but we are in the middle of a pandemic. So 2 months pass, same scenario. The warehouse calls they tell me my sleeper was delivered but it's been damaged. The next time I will be able to get my sleeper sofa is in AUGUST! After speaking to a close friend he said the said thing happened to him a YEAR prior! STAY AWAY!
Furniture there is always unavailable i purshased several items at the Yonkers store last month and I'm still waiting for my furniture I'm gonna cancel its ridiculous.
DO NOT SHOP AT This or any Ashley location. You order furniture and the store provides specific delivery dates then you call customer service and they have no delivery dates situated in their system. Customer Service tells you to take up matter with the store. This is beyond despicable. It&'s a game to get you to buy and then wash their hands off it. Do not shop at this or any Ashley location. Do not. Nightmare experience.
We walked in and were greeted by gabriel, although he was new to the job he was poised and gave us space, not pushy at all, major plus!. Gabriel did his best and enlisted the help of megan, she being more seasoned was able to really help us out. Megan is a superstar and we would not have made our purchase without her!
Prince Woodberry helped me pick out the most beautiful art deco marble top cabinet. I originally went in for a fireplace and couldn't find the exact style I was looking for. He was so patient and explained the options available for white glove service so I dont even have to build anything or pay for shipping. He also gave me a really good price below the tagged price! He was so thoughtful and had a really good sense of home design and style. All the staff were super pleasant, the manager threw in 5 year protection at no cost and the other staff were complimentary and kept the place extremely sanitary with hand pumps around store and timed rounds of sanitation. The store is also super huge with two floors. I can't believe I've never been there before. They have so many nice things, especially the lighting and accessories. I cant wait to go back!
salesmen are great but wait for delivery and service you will be very disappointed. I received a bedroom set, mattress, and living room sectional. The delivery guys dumped it in my house and told my 73 year old husband he had to put it together himself. Then we noticed a chunk of wood missing, a nail sticking out of the front and paint splattered over the front. Yes they delivered damaged merchandise and will not make good for it. They damaged it and won't cover it under warranty. 2 weeks old. I didn't notice it until 2 weeks later because it is in my second home and I wasn't there for 2 weeks. Will not give me a new piece. Paint splattered across the front. A $900. dresser. Stay away. Looks good in the store but they are worse than used car salesman. When there is a problem they cannot help you.
Terrible they talk me in to buying platnum furniture insurance at 375 dollars for my sofa and 375 dollars for dinning table and that platnum ins,are crooks they dont want to cover so they stold my money ashley furniture it telling customer fraudelent information with this planum insurance who steal youre money
I had a wonderful experience. Ask for Debbie! She greeted my family and I as soon as we walked into the door. She respected our space when we needed to think over our decision. The current specials/deals were offered and reviewed to us. We're excited for our furniture to arrive and we left feeling well taken care of!
How can Ashley's improve? Stop selling garbage.
I had a great experience shopping here the staff was so friendly and helpful I was helped by Nathalie and Dinorah. I will be recommending this Ashley home store to my friends and in the future I will be coming here for more furniture 😀
(Translated by Google) No good (Original) No bueno
On Sunday, 02/16/2020, I visited Ashley Furniture to view in person an item I wanted to purchase, also to see if the store could get the item delivered sooner than the 2 weeks offered online. I was tempted to purchase online because of the Presidents Day Discounts. I was greeted by Scott Widder. I told him exactly what I was in the market for and he was expeditious showing me the item I desired to purchase. He showed me the couch, which I fell in love with, the Dayceon 2 piece chaise. Very comfortable, perfect size for my living space, and great quality for the price. We sat and chatted, and he was a very polite, friendly, and extremely courteous. In-store the couch was more and they didn't offer the 10% additional discount as online. But due to the price match Ashley offers, Scott met all of my needs, as well was able to offer me a time slot within a few days. This was the last thing I needed to complete my home, but I will definitely go back when in need of updating furniture in my home. In addition, Damon or Damien, I believe who is one of the managers, was extremely kind in his efforts as well as Arlene Patterson who assisted me in my check out. Everyone in the store was very approachable, and that can be hard on a early, holiday, Sunday morning; while this a business that the associates job is to sell and be friendly, at Ashley Furniture on Central Avenue in Yonkers, NY, the friendliness is beyond sales, it is genuine. I recommend them, and ask for Scott Widder!
Duval at the Yonkers location was amazing. So patient and went the extra mile to listen to our needs for our new home! Between taking measurements, explaining the options that we had, and showing everything that would be suitable, we found the perfect furniture ! We are so happy with our purchase of our new living room and dining set! Thank you Duval for all your help and being so knowledgeable, patient and going above and beyond for our purchase! -Santiago’s!
I purchased a bunk bed for my two small children, 8 months later the ladder had detached from the bed, make it extremely dangerous to get in and out of the bed. Customer service is terrible, the &"warranty&" is a myth and protection plans covers literally nothing! I have spent hours on the phone back and Forth between the main office and the insurance company. No was has helped me or taken any accountability to event try and fix my issues. At the time of purchase I was assured that the protection plan covers everything and it it can&'t be fixed it will be replaced. Save the coins and go to Bob&'s I&'ve been calling for months still no response! 2-15-2020
Valrie was great! Very patient and courteous. I highly recommend her is you go to the Ashley’s in Yonkers
illiterate speaking recetionists, Poor grammar, Watch out for sals people upgrading your selection without your approval, Delivery is not employed by this company they are a private 3rd party shipper. Delivery guys scope your property.
My boyfriend and I went in to browse their showroom and were promptly greeted by Megan. She was extremely helpful, friendly, knowledgeable and not pushy at all. She gave us the time and space to browse both floors of the show room until we found the piece(s) we liked. She was beyond helpful with the financing portion, filing out the paperwork and giving us all of the information we needed. They even gave me a birthday card, signed by each staff member, since it was my actual birthday; it was incredibly sweet. We were even assisted by her manager, Damian (?) who was also a great help and very personable. Overall, top to bottom, we had a great experience and will be referring everyone to Megan and Damian.
Satisfactory selection and helpful employees
What an experience. They greet you at the door, walk you through the show room, answer all your questions and help you feel comfortable. The store layout is amazing and the presentation is perfect. Great place to shop for some cool furniture. I didn't buy, but my brother did. He's happy with his purchase and the professional service.
A+ Customer service!! I got a really nice dinning room set with a built in bar !!! Love it !! Love them!!
Wide variety of beds, sofa's & other furniture.
I was just looking. The staff was very nice and mentioned the current promotion that was going on. They let you look on your own and didn't hound you.
THIS STORE WAS EXCEPTIONAL!!! I came into this store very upset by the way I was treated over at Raymour. The customer service desk were such a ray of sunshine, everyone was smiling and welcoming to me. The young lady at the desk by the name Alexis asked me if me and my kids wanted any refreshments as the other two Omari and Shane asked my children if they wanted some paper and crayons to color while I looked around. They took the time to keep my children company as I walked around the store with the amazing sells man Prince , whom was very patient with me. For these reasons I will become a loyal longtime customer here at Ashley Homestore !
Warning:Never shop here there customer service is terrible. The furniture looks great in the store well I got furniture that was all banged up. I call they tell me there are No return or exchanges.
My husband and I visited this store to LOOK at bedroom sets. We had no intentions of buying for another few weeks and just wanted to browse. Upon entering the store we met Megan. Megan provided us with time and space to browse and initially, nothing stood out. She then took the time to find out what style we were going for and did another walk through with us based on our description. Megan spent over 3 HOURS with us in the store and we greatly appreciate her for being so patient and knowledgable about the merchandise. She answered all our questions, brought the manager (Steven) in for additional support and inquires about appropriate discounts. I say all of this to say the customer service was amazing and as a result we did end up finalizing a purchase that same day and bought more than what was intended. Will definitely continue to shop at this location.
Scott was a good salesman...he was so nice
Bought living set, mattress and adjustable base as well as dressers. Prices are higher than other places, but quality is good.
Worst decision I made in purchasing from them. Defective furniture where the stain & varnish scratched off a $1000 dining table in less than 2 months. Cant return or get replacement. They&'ll only &"repair&" it.
I purchased a sofa, tv stand and dresser. They were delivered on Nov 30th. The sofa and tv stand are fine but I have not been able to use the dresser since day one. Everything appeared great until i attempted to put some clothing in the drawers. First one drawer fell off the track, proceeded by the rest. Not only are they off track, the will not go back on. I called on Dec 1, to report the issue. I expected a return and refund. No one should have this issue with a new piece of furniture. WRONG. They now tell me since i didn't "inspect" before the delivery crew left, they have to attempt to fix the problem. So the blame is on the customer and not the defective piece of furniture. Dealing with customer care is like getting teeth pulled. Never once did they reply to my emails. Never once did they make a follow up call. I called 6 times always to be given the runaround. They send parts to your home and when you call to schedule the tech service, i was told that there were no avail appts in my area. If you ask to speak to a supervisor, they are never available. It has been a nightmare. My clothes are in boxes on the floor and there is no fix date in site. They truly do not care and that is what bothers me the most. DO NOT BUY FURNITURE FROM THEM. YOU WILL REGRET IT IF YOU HAVE AN ISSUE. No one should have to wait a month to resolve a problem with a defective piece of furniture. No one should have to get a new piece of furniture fixed. And no one should be treated this way. You should care about your customers and you should do the right thing. Blaming your customers, forcing them to wait weeks for help and not communicating at all, are examples of the worse customer service a company can have. You have one star ratings, that says it all. Shame on you.
I went to the ashley store today the person who was helping me out is name is Jakub , I had a nice experience with him , everyone was nice to me as well, great store good people.Thank you again Jakub
Spent over $3000 worth of furniture and the sales person convinced me to also buy the $350 warranty in case something happens to my couch they will credit or replace it one time. I have been back and forth with the insurance and the store representatives and had to bring it to a corporate level and NO ONE will do anything. They changed the warranty 6 months after I bought and are telling me I'm not covered. Their furniture is made soo cheap and poorly you are lucky to have it last even a year.
Nice presentation. Nice looking pieces
Great furniture
NEVER BUY ANYTHING FROM HERE. Worst experience of my life buying an item from a retail store. They sold us a defective mattress and have been back and forth with customer service and they refuse to refund our purchase. The first couple of days we just wanted to exchange the mattress but they wouldn’t even do that. Now after almost 2 WEEKS of a broken mattress that can’t be used they want to exchange it and refuse to refund my purchase. I’ve never experienced worse customer service then this Company. Please look through these reviews and see all the terrible reviews. I wish I would have checked here first. I hope my review helps even just one person avoid being ripped off by this sham of a company. Google needs to invent a 0 star rating because I’m aggravated having to even give them 1 😡😡😡
Don&'t waste your time or money at this dump of a furniture store. Only reason I&'m giving this a 1 star is for the sales rep Jakub, who initially helped me in purchasing my furniture. He was amazing but other than that please just away it&'s been a nightmare for me from the day of delivery until this very day.
They have the worst customer experience or satisfaction. On 2 different occasions my orders got messed up an they point blank told me they can't do nothing about it so I can take back my money after me driving to their new Jersey location from new York city to go pick my item. I wouldn't recommend anyone shopping with them
Our experience at Ashley Home Store was exceptional due to the outstanding customer service by David R. From the moment he met us, he was kind, compassionate, genuine and patient. He did not pressure us at any time and allowed us time to explore all of our options and make the right choices for our home. David was sure put our nerves at ease with such an important purchase for our first home while providing expert guidance and assistance. He went above and beyond to show us our options. David was extremely knowledgeable of the products and consulted us on numerous designs to fit our space. David helped us feel comfortable with our purchases and helped us stay within our budget while buying beautiful, high quality pieces of furniture. He truly was wonderful to work with! David thank you for all of your help. We will definitely be back to work with him and his team again for all of our home needs.
Worse experience after purchasing furniture!!! If I can give Ashley furnoture a -100 I would as I would never purchase furniture from them again. A little over a year and a half ago I purchased a kitchen table with 4 chairs, the experience at the store and everything was fine. But my review is over all for the way the warranty is handled and the fact that they wouldn't cover damages on my furniture because they assume it was purposely done by me. When I purchased in store they pushed for me to get warranty and falsely stated it would cover EVERYTHING without directing me to call the warranty to see what they covered. I ended up paying a little over $600 cash (no credit card, no finance) CASH MONEY. A little after a year of my purchase I started to notice chunks of the wood from the chairs just breaking apart (the table or chaits haven't been moved since purchasing). Around April I contacted the warranty they did my claim, they had me send pictures and had an adjuster look at them just to tell me that those were extensive damages that weren't covered under the warranty. WHAT??? I called and after a long conversation even with management from the warranty they just straight up told me it wasn't covered and the store wasn't able to do anything either because it had been over a year and I wasn't covered under their warranty either. Now I'm stuck with kitchen chairs that look like they're 20+ years old falling apart which I haven't even had foe 2 years and the warranty I paid for doesn't cover my damages. First I'm concerned of the kind of furniture Ashley sells that falls apart like that so fast just because, second what type of warranty is it that they push so much to purchase for what??? If it doesn't cover and third I will definetly take my business else where because the fact that I paid $600 CASH on the spot for my furniture and just after a year falls apart it says how bad the quality is. I have even attached pictures of how the chunks are off. JUST A FAIR WARNING FOR ANYONE BUYING THEIR FURNITURE!
For some reason, I decided to make multiple purchases from Ashley for my new apartment, and what a mistake that was. My nightstand from my online order got delivered damaged, so I had to wait 45 minutes to speak to a representative for that. That&'s the least of my concerns. I ordered a black sofa and didn&'t realize my receipt said cobblestone despite being reassured by the salesperson that I&'m getting black. The sofa that was delivered was a sage green. I ended up signing for it and trying to make it work, but I decided the next day I don&'t want it. I went back to the store and they sent me back and forth with the customer service phone line. Customer support is the most disorganized and rudest &"support&" possible. They basically told me there&'s nothing they can do despite it being their mistake. I wanted an even exchange and they refused and essentially made me feel incompetent and helpless. Never again.
We love Ashley's! Great staff & they always work hard to find you the best you can afford!
Prince was such a great help to me today on find beds for my kids bunkbed he help with 3 weeks ago.....really appreciate him and his customers service....we will be back again
Worst store ever to buy furniture, I don’t usually do reviews, but it can prevent from other people making the same mistake. Back in January I bought a bed set for my son, only half of the furniture came. After many calls were made and I even stop at the store where I bought it. They told me that they no longer have those sets available that they will give me store credit for the part that was missing, neither the store nor Customer service wanted to take responsibility. Because I didn’t want to deal with them any longer I ended it up throwing the bed away because it was not complete. And they waited 6 months to tell me that.
-0 I give this place. Stay away from Ashley Home Furniture. Worse brand/store poor quality and customer service. The people at the store are nice, but after you paid and walked away. You have to deal with their bad customer service, information, inconsistencies, mistakes which they want to turned over to be you. If you don’t carefully inspect your furniture (with a magnifying eye) and reject it if you are not happy, they hold that against you. It becomes your fault. The delivery people don’t want to take it back so they will tell you “you have 72 hours to report any issues” DONT, make them take it back no matter how small the damage is. These are not even all the pictures. I purchased my many items over the summer and I’m still dealing with them. Today, another repair person came missing 1/2 of the repair order again. I’m done with them. GARBAGE COMPANY!!!! DO NOT BUY ANYTHING HERE!!
I never felt so uncomfortable in my life walking in this store with my wife. We got followed and harassed while trying to purchase a new bed. Never will we come here again
I had high hopes for this store. BUYER BEWARE! The salesman Anthony Simmons and his management team are incredibly dishonest. They assure you that they are giving you the best prices; however, my entire order was almost twice the price of the online listed price. They wound up price matching everything but it is only after they were called to task on why the furniture was so much more in the store. The salesman Anthony and his manager told me that none of the furniture has names, this was to prevent me from looking up the items online to see the real price. The delivery process was horrific! My furniture was not delivered on the day they guaranteed and no one called to inform me. It took more than 20 phone calls to resolve the delivery issues- additionally? If you live in a building that requires one, Obtaining a COI for my building was also. Nightmare. I was guaranteed a box spring with my bed and when that too was not delivered and I called Anthony about it, he and his manager “assured” me that I would have one delivered the next day. I NEVER heard back from them and never received my box spring. The employees here are not credible, they blatantly lie, and are constantly in a position of taking advantage of their customers. My Advice : go anywhere but here but if you do go here- do your own research first before they overcharge and under commit.
This is the worst place ever
My experience was extraordinary. The salesman Anthony was awesome. He provided excellent customer service and was very patient and thorough.
Okay
Thank you Janica for all your help! We were in a bind with one of our customers, Janica helped us in a hurry. Mission accomplished! Thank you
My review is on the Company as a whole. The store my daughter and her fiancé purchased their sofa from had a lot of issues the salesman was inexperienced and claimed the sofa would fit through any door. It didn’t fit on day of delivery... the reschedule date was three weeks later and was a GUARANTEED FIT DELIVERY wherein the sofa comes in pieces and they actually assemble on premises. They assembled on premises incorrectly and the sofa lasted one month before the center of sofa collapsed in. Their Ashley warranty was still in effect since it was a little over a month since delivered. The claims process took over a month. Finally they scheduled a date for an inspector to come by and look at sofa. He confirmed that sofa was incorrectly assembled. The installers had broke backing while assembling and attempted some sort of patch job which was not enough to maintain the integrity of sofa. The new sofa arrived today and was assembled by two different sofa assemblers who after disassembling the collapsed sofa confirmed that it was assembled incorrectly. THE TWO ASSEMBLY GUYS RAFAEL SANTANA AND OMAR WERE GREAT. They assured me SOFA WAS NOW PROPERLY ASSEMBLED. They get 5 stars. THEY ASSEMBLED THE SOFA IN LESS THAN AN HOUR (the original guys took over 2 hours to assemble) and assured me that the sofa can be jumped on and would not break. They were friendly and quick. Hopefully this sofa will last longer than the original. IF IT SAGS AGAIN I WILL BE PHONING BACK AND UPDATING MY REVIEW. If you decide to purchase from Ashley Furniture measure and keep your warranties handy. Be mindful also that STAIN RESISTANT does not mean it doesn’t stain. For all the inconvenience that the company caused by their workers improperly assembling sofa they refused to allow my daughter a color change without charging an additional $90. Poor customer service skills. I told my daughter now you know this is not the place to purchase your next sofa from.
I went with my daughter to purchase furniture and everything that could go wrong did go wrong. The customer service is lacking in accountability and irregardless of inconveniencing a customer with improper information, delivery scheduling mishaps, or incompetent furniture assemblers. Their lack of customer service skills in showing empathy when they make mistakes and their lack of extending a courtesy to customers will be reflected in a loss of repeat customers. Nobody likes to shop again at a store where their experience was less than pleasant.
I purchased a bunk bed for my two small children, 8 months later the ladder had detached from the bed, make it extremely dangerous to get in and out of the bed. Customer service is terrible, the "warranty" is a myth and protection plans covers literally nothing! I have spent hours on the phone back and Forth between the main office and the insurance company. No was has helped me or taken any accountability to event try and fix my issues. At the time of purchase I was assured that the protection plan covers everything and it it can't be fixed it will be replaced. Save the coins and go to Bob's
Avoid this store at all costs! And don't apply for the Ashley credit card. While the sales help is good, when the store makes errors with billing they are unhelpful with and slow to resolve them. This results in late charges to your account and affect your credit rating negatively.
Bad vibes all around man
A fly gets more attention; customer service sucks! I entered the store. Walked around every department. No one approached me. Will be the first and last time.
The furniture fell apart and the warrantee service would not honor never shop there again
If I could give a -50 for a score I would. I have had the most disgusting experience with furniture from this company. DO NOT BUY from this place. I bought a leather couch and love seat from the store on Central Park Avenue in Yonkers and the furniture was delivered on May 21 last year (2018). There was a tear under the love seat pillow. I sent pictures to them and a technician came out to repair. Then the top pillows were sinking in and they sent a technician to put more stuffing in the pillows. Meanwhile I called to complain that the right top pillow was crooked. A technician was sent and had to take the whole backing of the love seat off and literally redo the love seat's whole back park. This was the second time the whole backing of the love seat was taken off and redone. This second time the whole upper part of the love seat had to be redone because the pillows are attached to the back of the love seat. The right pillow is still a little crooked. This was a waste of money to have purchased this defective furniture from Ashley. And do not get me started on how rude and unprofessional customer service is. I called the Corporate Office and someone there had a rep named Aubry call me. She was very good However when I last tried to call her I was told the menu had changed and I could not be connected to this person. I then received a voice message on my phone from Aubry saying that everything was fixed and that my case was closed. I could not get her back. Why this store is still in business is beyond me. There should be a lawsuit against this despicable company. They are selling poor quality furniture. They are crooks. I would never ever buy anything else from this company. Absolutely Horrendous! This was the worse decision I ever made: purchasing furniture from this scam store. Do Not Buy from Ashley Furniture EVER!
I spent over 10k here for my new house and I WILL NEVER BUY FROM THEM AGAIN! I did my order in December and explained I would not be in my home until Spring so if I had problems they said they would take care of it. I spent $300 on a clock that doesn’t work and they will not do a damn thing after spending 10k . I have the rest of my house to furnish but, won’t be doing it through them. Nick was nice but, they are have no customer service ethics at all. How can you not offer a replacement for a $300 clock after a customer spent 10k. If I could give them a ZERO I WOULD
No one greeted me or came to ask if I needed anything.
We bought this “synthetic leather” couch about 4 years ago. Never thought it would be done in such a short period of time specially for the price that we paid. If you’re buying synthetic leather, don’t over pay like we did at this place.
Absolutely worst experience buying furniture ever. Unprofessional, false delivery dates, damaged furniture and when you go to the store for help they refer you to customer service stating there is nothing they can do. I’ll never order from them again
Ashley homestore helped me without a problem. My delivery schedule disappeared. When I went to the store they fixed my delivery and they adjusted my sale with the online pricing. Even the sales lady Debra took her time showing me around and helping find what I needed. I would recommend this store to everyone
May 2019- where can i start, this place is the worse place to shop or to even feel like your money is going to a good use. the sales person Javier is as horrible sale person as it get, no customer experience and rude all he care was to make a sale for him to get his commission, once sale is finally you are on your own there is no turning back. I purchase a dinning room set and a living room set I wanted everything to arrive the same day, which of course it didn't happen. after taking off from work to spend the entire day waiting just to get piece mill (dinning room set) of my delivery. I had too take another day off which the furniture came damage and Javier and the customer service crew/team all they said was is not in there control and we are sorry, you believe that B. . . S. . . I couldn't even change the 3rd delivery day cause once again they don't control over the delivery aspect is a 3rd party company, I ended taking a 3rd day off from work. just wanted to end this nightmare of an experience. I recommend to stay way from Ashley and specially Javier he didn't have any concern.
Worse experience with this store so far. Bought a dinning room set with a living room set all together and was expecting arrival before Memorial Day weekend to invite all the family to my new home. Only dinning room set came supposedly some one bought my living room while waiting for the dinning room set to arrive. as a paying customer I had to wait one more week for the arrival of my living room set, when I had all schedule the entries family for this weekend. Dinning room set arrive as expected but had to wait for living room set which arrive today damage and had to send it back. Call customer service and they have no concern or interest on helping me with my time frame is either they way or I have to wait until June 15 for the next arrival. Very disappointed and won’t come to this store again or recommend anyone. Stay away they promise the world just to make a sale but when things doesn’t go there way they quick to leave you dry with no option. Thank you Ashly Furniture.
No variety. Everything looks the same here
(Translated by Google) Excellent (Original) Excelente
Bought a bedroom set cost me over 7,000 with everything added in got it September 20 and it dint last a year bed just broke while sleeping on it on 4/20/19 everything is garbage would never buy nothing from there again customer service is really rude the insurance u buy from them don’t wanna help u I would never shop there again if it was the last store on earth stay away can’t speak to no manger to try to help u
I walked into an ashley @2006 in NY. I lasted about 5 seconds, saw the low-end "stuff" (opened some drawers, viewed the garbage, felt the furniture, lifted cushions and checked fabric - all the things I do when checking furniture store) and rapidly left the chintz store. It has since closed down. I understand people need cheap furniture when money's tight but this went beyond cheap into dirty sales/marketing tricks. I went back ONLY because a friend wanted to go. The furniture is worse than Walmart and it's a worse experience because you have to deal with a salesperson who, at this store, was the equivalent of used car salesman. My friend found what he wanted. He attempted to bargain w/Nicole and she lied her way into a sale. The technique was spot on - impressive. Increase prices then drop them. I worked for a short time in a boutique. When we had a sale, we marked up prices then slashed them but that was in college when I wanted a job for a month. I've learned a lot since then. Nicole's lying worked like a charm. Later my friend received a note from a friend with the same furniture (including brand, name, sku) but the price was hundreds of dollars less. If you insist on going to this store and find something you like, look it up first then let the salesperson step into your trap. Delivery (per Nicole, she dropped it because we were astounded at the high prices - it's a super marketing trick - raise it to crazy then drop it to "normal" and BINGO - you're made to think you got a great price but what you got was tricked). How in the world could I fall for this sort of dirty trick? I guess I was very tired (true). This never happened to me before at a furniture shop. Stay away from their "protection plan". Based on other reviews here, why would you think they'll resolve your issue. There are also many exceptions to getting a possible problem resolved. (I read one at Macy's when looking for a dining room table and I knew if I bought anything from them, I wouldn't buy the "protection" plan. ) * * * * * If you want cheap furniture without the sales BS, so much happened here, go to Walmart. It's cheap w/no pressure or dirty sales techniques. I don't know how long ashley's furniture lasts but Walmart stuff like Ikea holds up okay based on my own experience. * * * * * 4/22/19 Final update Anything stated by Nicole was heard by two people (my friend and I). N insisted there be a "breakdown charge (service)" by the deliverers (she explained bs and we listened). My friend told her the doorframe was 29". Nicole said if the frame is less than 32" and said my friend could've refused it. SHE never said that. Nicole also didn't take into account removing the legs. The couch measured by the deliverers said w/out legs, it was 28". Again I'm personally not familiar with this ostensibly constant BS. The salefolks I've used say it's xxx" size WITHOUT THE LEGS. I've had plenty of couches delivered to my own homes and that's taken into account. Not including it is . . . stupid . . . or another technique to sell something else to the buyer. I'm not psychic and don't know. Caveat emptor is one thing but this goes beyond it into totally shady selling practices. Everything I believed about the store played out beyond my imagination. This was nuts. Glad I walked out of ashley so long ago. Unfortunately for my friend, I was more than proven I did the right thing.
Rudest salespeople I have ever encountered
The customer service with getting you furniture is great however they have the worst delivery they do not work with you at all it's either you work with them or else My delivery that works for them was a month after i paid in full and because i missed a phone call from them regarding a delivery I was already locked in for they took me off that delivery now I have to wait for another month if I decide to keep my purchase with them so far we are looking into getting our Money back and going to R amour when people work delivery should try to work with schedules
Service is amazing here. Love everything here.
Have a wide variety of furniture
Stay as far away from this place as possible they are liars and if you are crazy enough to buy something do not avail of any warranties to clean the furniture as they do not honor this, they basically robbed me and the manager is terrible, stay away from a sales man called Hanan
Thus store is very clean and have so many different styles to choose from
My mother and I bought around $8,000 worth of furniture from the store. Within three months, my cushions have flattened and the fabric has pilled. Mind you that this is my living room set for my second living room that we rarely use. I make sure that I keep the children out of this room as they have their own family room. I called customer care only to be told that this is not a manufacturer default. After 3 months my furniture is falling apart. I will make sure that I never buy anything from Ashley again!!!
Well let me just tell you if you are in the market for a mattress go see Kanan in the Yonkers store ,I went to 5 stores before I went to Ashley furniture in Yonkers and in all of those stores nobody really knew anything about all of the different mattresses all of the different levels of mattresses ,so I made my last stop at Ashley in Yonkers, I met Kanan he took me to the mattress section and explained all of the different manufacturers all of the different mattresses ,and Kanan knew his stuff, believe me it's very confusing to shop for mattresses ,then I brought my wife in because you know you have to make her happy, Kanan went through everything, had us go and lay on each bed explained the differences he was so knowledgeable. We finally made our decision and it was time to talk price, Kanan called the store manager Kaniel over what a great guy ,and so accommodating ,they sat down with me went through the prices gave me a really great deal. I am so happy with this experience, if you want a great experience buying a mattress go see Kanan he will take great care of you.It's experiences like this that bring me back as a customer. Thank you again guys you were great ,looking forward to doing business with you in the future.
I was in the process of buying a couch from this store...I kept telling the sales clerk and lady at front desk that we needed this couch to be delivered in the morning since nobody would be home in the afternoon and she said as soon as we get the text saying what time or day, we could change it...so I get the text; of course it&'s afternoon...I call and they said if I wanted to change it, there would be $100 fee...not one single person in that store told me this information...if I knew that, then I would of made the delivery date in the weekend...in the end, the store manager...his regional manger would not waive it, even though his staff never made this aware to me, so there for, I canceled the order and taking my business somewhere else...ridiculous...
They sold me a 3,500 couch took out 5 year warranty for 500 extra and couch is shredding and only 3 months old complained within 2 months and no one will come to look at the couch.. sorry but calling better business 4 attempts and no one will service the couch.. will never buy another piece of furniture again from Ashley’s
Went yesterday to buy two bedroom set..Had to leave immediately because salesman Hassan appeared too desperate to sale,that was rushing me the whole time i was there...followed me around the whole store and advising me on what to buy like if he was gonna pay for it
Was in this store last week. Decided to buy this sofa with really sweet deal, $20 per month for 5 years. But manager came and said it must be misprint and there is no way they could sell it for the price posted in this flyer. So, check all printed prices, they could be fake.
Good
TERRIBLE!!! First let's start off from when you first walk in the store they hound you and when you find something you like they give u a price of about $700 more than what it's really worth and then try to negotiate down to maybe $200 less. If you do your research first and look online the price will be about $500-$700 cheaper than what they telling you at the store. So I purchase a sectional and was given a delivery date and on that delivery date I took off from work to wait for the delivery bcuz I was told that if no one was home I would be charged a second delivery fee...I waited all day and never received a call or anything stating that they were on they way so I decided to call around 6pm and they told me that they verbally spoke to the driver and that he would be to me no later 7:30! 7:30 comes around and no one has showed up or call me so once again I decided to call and come to find out that there is no one to speak with bcuz the customer service center is closed. I waited til the next morning and called for them to tell me that the driver was unable to complete his route and that I would have to schedule another delivery date (why should I have to schedule another delivery date when they should just continued to deliver from the previous day). This is BS!!!! I will be calling the store when they open at 10am and informing Nick (salesperson) that I no longer want the furniture and I want all my money back!!!
never never purchase anything from ashley furniture ; this is the most unreliable place to purchase from ! unreliable to the highest ! all they tell you is my humble apologies over and over . today is 01/08/2019 and i made purchase since early november 2018. they brought the item with parts missing on 11/28/18 so they had to take it back then i had to wait until 12/29/2018 for delivery which came with different part missing and to date they can't deliver . all i get is flimsy excuses. i called ashley warehouse more than 50 times and always there is a wait on line no manager or supervisor is available to speak to customer and now today after a long wait they said that the part will be shipped on 1/12/19 and have to wait another 10 business days after to receive same. all you get is the same bs bs from the staff . so please do not waste your time buying from ashley ! service sucks !!!!
Bought beautiful sofa and love seat for a great price Tim Deen was a professional and made the process a wonderful experience.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
