Ashley Yonkers, NY 10710

What a wonderful team! The camaraderie they had with one another, in addition to their professionalism, was top notch. I received A+ service from Kiesha and Prince! They were so courteous, patient and knowledgeable. I definitely recommend and will be going back. Thank you for the awesome customer service.

The sales person was very professional and friendly. Very knowledgeable and kind. Very attentive to my needs.

Bought all my furniture from them. Salesperson were respectful and answered all my questions I had about the furniture.

Fast, friendly and timely delivery and set up!

I purchased a sectional couch at this location the transaction was smooth and fast thanks to James atencion and follow up to the whole process I would definitely will be going back.

Posted on behalf of my mother In May I purchased a couch from Ashley. Worst day of my life. In the store couch was very firm. I am 72 and have back trouble. Paid over 3 thousand dollars. Couch cushions began to sink. Contacted Ashley in August. They wanted pictures of the couch. I sent pictures. They contacted me on Sept 6th saying they did not receive the pictures can I resend. That was from Neal. Took them close to 2 weeks to get back to me. Oct 8 Th they sent email they would order new cushions. I called in December as I hadn’t heard anything. They apologized and said order hadn’t been placed. Ask for a supervisor call back. Never received one. Jan 25th they said parts were shipped. The only thing I received was the cover. I called again. The lady said the technician would bring the cushion. I said are you sure she said yes. he came and had no cushions. He said that the cushions are sent beforehand. He said no worries he would put in the order for cushions to come with the cover on. There were two cushions sinking at this point. Well it didn’t happen that way. They delivered cushions no cover. I called to have someone come out. The lady said we don’t do that. You have to put the covers on. I told her to put me on hold and speak to supervisor. You are coming out here. She came back to phone and said they would come out. By this time all cushions needed replacement. Technician comes out. He was here for over 2hours. While putting cover on chaise zipper broke. We used old cover that zipper broke two. The other cushions fine at first. However the cover started turning in and now sinks too. The technician told me they will send another cushion with the  cover on. that never happened. In between this I had multiple strokes. Stress. Covers arrived. They called to make appointment to bring cushion. Had to wait until I was out of hospital. On April 16th  they came. Barely spoke English which is fine but I don't speak Spanish Well they put the cover on the chaise. Took them 10 minutes. Needless to say it was not done correctly. Took the last technician 2 hours. I told him it wasn’t on right, he told me it was. I told him to get out. He wouldn’t leave until I signed. Said he had to call office. With that the office calls me. She asked how my service call was. Told her terrible. While telling hercwhat happened she hung up. How do I know? If we were disconnected she would have called back. I called back. Ashley answered. I told her what happened. She said let me check your records. Gave her sll the information and told her to ask who was just speaking to me as they are all in same office. I was on hold 20 minutes. Someone pick up and disconnected me. By this time I’m in tears. Thought I would have another stroke.Called back again. Jean assured me a supervisor would call me back. At this point I was hysterically crying. This was April 16th.It is now April 27th no one has called. I’m still paying for a couch that is useless. I know they are waiting for warranty to run out. I cannot get up from this couch. I will never ever buy from Ashley again. I suggest you don’t either. I have pictures to prove what I have said. After posting my complaint last time a very nice man reached out. He listened to all I had to say. He said “He likes solving problems”. So he offered 275.00 to leave as is. 2nd option he would replace cushions and ordered a new cover for chaise. I took 2nd option. The cushions arrived and they were covered. Cover arrived and Duran made appt Saturday 5-14. He explained he was off until following Tuesday 5-17 and he would call to see how it went Well the technician they sent was very nice. The cushions that came covered were awful. Worse than the ones I had. The cover for chaise is still a different cover. It’s a week later and Duran has not called. So while I truly believed and was so hopeful Duran could not help. Their products are way below standards. Save yourself the heartache and stress and purchase nothing from Ashley. Th