Ashley Store | Yonkers, NY 10710

JoJo was such an amazing help during our shopping here! 100% recommend finding her for your home needs!

Jojo was great. Very informative, great personality and not pushy at all. Would def recommend !! We got a new couch !

This place is just amazing. We had a great experience while setting us in US. Ashley store at Yonkers helps us to get everything we need for home at the best price! Valrie Cope was super nice and supportive looking for the best fit furnitures. We’ll definitely came back again!

We worked with Teddy from the Central Ave location in Yonkers and he was both professional and easy to work with.

Nelson made my shopping experience amazing!!! Thank you so much for your help.

I needed to order some pieces for my bed. Came into the store JoJo help me. She was friendly, knowledgeable and speedy.

Our assistant Jojo was very friendly and informative. Very thorough when explaining and allowed me to take my time while trying out beds. Also price matched the furniture.

Julio is the best. We went to Ashley and he assisted us with all our questions and concerns. Best discounts and he went above and beyond to make sure we were taken care of. Ask for Julio when you go to Ashley

Top notch quality customer service is what you'll receive from Valerie the greatest salesperson Ashley has. Valerie treats her customers like family. Valerie is pleasant and very knowledgeable. Valerie helped us pick the most beautiful furniture. Valerie is the Best.

Emanuel was extremely pleasant, polite, and courteous. Found what we wanted right away. Would definitely recommend this store and certainly Emanuel(sp)

Our salesman was very professional, he explained everything, had alot of patience. He was well dressed and handsome. It was a pleasure dealing with someone like that.Thank you Nelson

Terrance was the best

Valrie was a great help and found us exactly the couch we wanted. Super sweet, definitely recommend.

It was a really great experience working with Manny. Very efficient and thorough. Helped us pick a great couch!

Professionally served by salesperson Nelson Veras, I got a very nice and affordable bedroom dresser, delivered today! Great store!

Emmanuel and Terrance were a pleasure to work with. Knowledgeable, friendly and patient. I will be back for more furniture.

Today I went to visit this store and I must say the customer service was impeccable. They had many great options Emmanuel was able to give us all the details on the pieces we liked and Terrance was amazing as well. I would definitely recommend visiting and purchasing with these guys. Thanks for all the help we really appreciate it.

Teddy and JoJo are absolutely amazing!!

The sales staff at Ashley are very helpful and patient. Jojo is very friendly and helpful and makes the experience easy! The chaise sofa is exactly what I was looking for! I was looking for a certain modular setup and they helped me find it. It is perfect!

Teddy was spectacular - ask for him in the Yonkers location

Very helpful. Very knowledgeable

Amazing customer service. Super helpful and friendly. Great experience highly recommend!

Extremely helpful and a great selection of furniture

I had a wonderful experience with Nelson!! He was very helpful and found what my needs were and went above and beyond to meet them. I definitely recommend asking for him for your furniture needs.

I had a wonderful experience at Ashley’s in Yonkers. Nelson was very nice, treats you like a friend and not just a customer. 5 stars for him. Thank you Nelson.

(Translated by Google) Emmanuel Kankam, very good person.. thank you for your service.. (Original) Emmanuel Kankam muy buena persona .. gracias por sus servicio..

Manuel is an excellent salesman. I am very satisfied with the service. Thank you so much!

Jenicia was wonderful to meet and work with. She has a lovely personality and is very knowledgeable and helpful

The whole team worked together to give me the best deal and beat online prices. Honest and Friendly.

It was such a great experience working with Nelson. He was patient and was able to help me find exactly what I was looking for.

Fast, friendly service. No high pressure.

Excellent customer service

Ali - professional and helpful - 10/10 give her a raise!

Thank you Ashley for coming into my home!

Friendly people

Kevin and Teddy were very helpful and went above and beyond to meet all of our specific needs!!!

Kevin, Russell and Terrence were awesome! Great customer service!!!!

The sales person Q was great. She was very helpful and patient and not pushy which I appreciated

Valerie was absolutely incredible in accommodating our needs when shopping for our new home. She was patient, kind and above all professional. She made the process an enjoyable one and we can’t thank her enough!

Store was a comfortable place to shop. Teddy was a great salesman.

I recently shopped in Ashley’s and the experience was top tier. I was professionally helped by kwasi aka Big Q. He immediately greeted us with a warm smile and made us feel welcomed. By doing so we definitely brought a bunk bed for the BEST PRICE WE HAVE EVER SEEN. Stop in and ask for Big Q. Tell him Mike Allen sent you

Kevin was an incredible salesperson and was helpful, personable , and directed us to exactly what we were looking for !

I called and Ally answered the phone. She was extremely helpful, even answering product questions. Janicia and Kevin helped me. Janicia spent a lot of time with me doing different sofa configurations, and showing me the version. She also found a mattress within my budget. The staff I interacted with were all friendly and I had an excellent experience!

I went into Ashley furniture with an online print out 😆 and Q was very knowledgeable on how to use my Acima. She ordered exactly what I wanted. I can’t wait to receive my furniture. I’ll be back did my living room set.

Lourdes is a great interior designer, she really helped me map out my floor plan. Lourdes took her time to find exactly what I was looking for, she’s very patient and genuine. I would definitely recommend her to future customers.

The visit to Yonkers location was spectacular! I was assisted by Kevin, the advisor. He was professional, friendly, and was very knowledgeable about each furniture we enjoyed. We show Kevin our space and the dimensions. He was able to make certain recommendations to help make the best decision. A couple days into the process, Kevin follow up via text and call to help answer any questions. He even help via FaceTime to help us with this purchase. Overall was very personal. He also helped us with Easter deal and made this process very smooth. We are certainly blessed!!! 2350 Central Park Ave, Yonkers, NY 10710 Ashley Furniture Store This location will deliver! The experience from beginning to the end was amazing!!!

Teddy was amazing! . He did great with communication and reading the room.

Kwasi was stupendous and helped tremendously

I had an absolute pleasure meeting and working with Miss Valerie! She was incredibly supportive and attentive to my needs while shopping. She gave sound advice and feedback and didn’t try to oversell me items that were not within my budget. I love the living room set and can’t wait for my bedroom set to arrive!

Glenda Payne was phenomenal to work with. She was so pleasant and not pushy. She showed expertise and was very efficient with the transaction

Janicia was extremely professional and absolutely wonderful to work with. She was so helpful to me and my family. We will absolutely recommended her to all family and friends

Very helpful team members

If you're looking for a new bed frame, mattress you have to go talk to Varie! She helped me out every step of the way on my new journey!!! I can't thank you enough for helping my vision come true with my bed!

Amazing experience buying a bed, bed frame, sheets & pillows with Big Q aka Kwasi. Walked out feeling confident in my purchase and super excited for my delivery. He made sure he answered every question I had (which was a lot). Overall astounding customer service.

Teddy and Janicia were wonderful and very helpful. I will Definitely purchase from them in the near future again.

Kevin was the bomb 👍🏾 Great insight and guidance. Made process quick and easy!

Q and Mike were great sales associates who were knowledgeable with furniture

Great sales people. Great product

If I could give NO star, I would. Do not buy the furniture protection plan. It is 100% false advertisement. A tech came out, claimed he can only spot clean (not noted anywhere on the contract that they spot clean only), and the tech said that I should put in a 2nd claim for the rest of the sofa to be cleaned. When putting in the 2nd claim which was to be a follow up to the 1st claim, I obviously used the original date of when I noticed damage on that 2nd claim (why would I use a different date on a follow up claim). Welp, per this service, it was past the 30 days of when the damage was done, per them. I guess they wanted me to lie about the date, or don't know what FOLLOW UP means, or perhaps they don't educate their workers who told me to send a 2nd claim to follow up with cleaning the rest of the sofa. End of day, I am paying 5 years of a service they they will not honor, gave false advertisement (stating they spot clean only whe not noted on my contract anywhere) and don't know the meaning of follow up. I am putting a complaint with the BBB and telling everyone I know to not buy from or use Ashley's service. FALSE ADVERTISEMENT.

Thanks Janicia

When we enter the store we were greeted with warm vibes. Q was simply amazing. She was very knowledgeable about the furniture in the store. She will definitely be our go to whenever we go to purchase. GiveQ an At

fast friendly service

Kevin did an excellent job in helping me find the right bedroom set for my son..He was very helpful and I would recommend him to anyone if you visit Ashley.

My family and I had the best experience buying furniture for our new home yesterday! LaQuilla (Q) went above and beyond with helping us to find the perfect pieces and she was so patient and kind. Highly recommended!

The customer service experience we received from Kevin Suarez on Tuesday, March 12, 2024, at the Ashley Homestore Store number 016 was phenomenal. From the time we walked through the door we were greeted by Kevin who had a pleasant smile and a friendly demeanor. He did not charge at us as soon as we walked in, which we experienced at most stores which could be quite distressing. Kevin's customer service skills was exceptional, he was patient, professional, walked us throughout the store and made sure we were satisfied with the products we were purchasing We had questions, and Kevin was very knowledgeable about every Ashley furniture product, he took the time to explain the benefits of each sofa, mattress, and electronic mattress base we tested, . He went above and beyond to show us how to use the electronic features, explaining the ergonomic qualities for each furniture product. Overall, our experience with Ashley Homestore was outstanding due to Kevin's willingness to go the extra mile for us which is deeply appreciated. Thank you, -June S Marie

Sell Rep were knowledgeable and patience with customers. Went beyond helping pick furniture

Came in Kevin is great guy. Came in and told him I wanted sofa I seen online. Did what he needed too and got it good guy. Definitely ask at door.

Kwasi And Janicia Were Very Helpful and Very Knowledgeable On Making Our Furniture Shopping Very Smoothe and Easy

Mike Torres of the Ashley Furniture Yonkers Store (Central Avenue) was an absolute gem to work with. I only went to window shop but decided to pull the trigger on making my purchase since I can schedule the delivery once my renovations are done. Mike took his time to show me what I asked to see and provided me with delivery details, pricing and sales items. He wasn’t hovering like a vulture but also remained present to help me through my purchase process. I found out that he has only been with the store a couple of weeks and told the manager they need ten more like him. He’s is the epitome of what customer service should be. Thanks Mike! 😊

We looked around at many different stores and came back to Ashley for two reasons: first because we really loved the sofas we saw and purchased. Secondly the real reason we absolutely loved our sales person Nani who not only took her time with us but is also so personable. She is very knowledgeable about Ashley products. We also were very impressed with Janicia who went out of her way to help us with finding the perfect mattress. Both these sales persons at Ashley Yonkers are very valuable to their customers.

Kevin was super helpful in getting us sorted with our new couch. He went over all the details with us, and even carried a cushion outside so we could see what it looked like in natural light. He made the purchasing process easy and we felt confident in our decision.

Always satisfied with my Ashley purchases all sales reps treat you with respect THANK YOU all for you help

Kevin was very pleasant and knowledgeable.

Kevin was a great salesman! Very knowledgeable, not pushy and has a great personality.

I was helped by Terrance & Big Q on purchasing my bedroom set & living room couch. Outstanding help & effort to get it done. I left with what I wanted & completely satisfied with the service & items.

Nani has been very helpful! She has guided us with all the options. She is very positive and her good energy made us choose quickly and we were set with all of our requests. Worth going 💯.

The sales people were very knowledgeable and accommodating to my needs.

Yonkers store: Paul was AMAZING! Kind, caring, informative , very patient and not pushy!!!

All the delivery men were very helpful, respectful, and call to let me know when they were on the to my home. Being that I live in a older home my chaise to the couch couldn't come thru my door way the work hard to try to get it to fit by going the extra mile and taking the door off. Once that wouldn't work they offered me for the chaise to go back to the warehouse to be broken down. All of this they took care of being leaving, and put my door back on truly appreciated their help and very hard work workers. Great guys so thankful.

Q was great. Wasted no time got us exactly what we want and fully explained the complete process. I would shop at Ashley again. Really nice people working here

I purchased a bedroom set from Ashley in 2020. The set is not even 4 years old. The bed rail where the rail meets the headboard, just cracked and the mattress went to the floor. Ashley furniture discontinued the set and dies not carry any replacement parts. They offered no solution. A BED should NOT break after 4 years. I have no children and no one is bouncing on the bed. Ashley offered no solution to this. How can you not carry parts for discontinued furniture.?? I will never buy from Ashley's again. They do t stand behind their products and don't even have replacements parts. Any bets on why this set was discontinued. I'd guess I'm not tge first person to have a problem with this bedroom set. Buyer beware.

The sales associates were extremely helpful and patient. They gave us plenty of space to look around, which was great. Very pleasant atmosphere.

Q was great. She helped us find what we were looking for and we didn’t feel pressured to buy anything we didn’t want.

Kevin was personable, professional and very knowledgeable. He made the furniture shopping process easy. I will definitely go back in the future for any furniture needs.

Kevin was courteous , honest and patient with us during this process which anyone who has ever moved knows how difficult it can be . We are grateful for his assistance and his professionalism

Darcy was an excellent sales rep. She helped me and my girlfriend pick out the perfect couch! The store had a wonderful selection as well. Were very please.

Q did an amazing Job and took care of everything! Highly Recommend!

Customer service was amazing by a worker name Terence thanks to him I found what I was looking for

Great experience at Ashley. Nani’s approach was welcoming and comforting. She was extremely knowledgeable about the store products and asked the right questions to help customize our experience. Kuddos to her manager for sharing her expertise during training. Never felt pressured.

Ask for Debra! So helpful and knowledgeable of the merchandise. No pressure. She went above and beyond.

Kevin was very knowledgeable and professional. Keeper

The warmth of Darcy as we entered your store made such a positive impression . Plus the support of Debra was so helpful. We look forward to being Ashley clients. Your team was so much on point .

Nany Sanchez was so helpful and patient with us. We had very specific requirements for furniture and she was able to help us purchase exactly what we needed in our price range.

My wife and I just purchased a beautiful leather couch that we’ve been searching for months all thanks to Teddy. Teddy was professional through and through, super helpful not only by knowing the details of the product but also going above and beyond by moving pieces around to ensure we got what we wanted. A key component that made this process more enjoyable was that Teddy did not force sell - his very relaxed approach made us feel like we could trust and rely on his expertise. 10/10 experience - would go straight to Teddy for any other purchases.

Kevin did a great job with helping me find what I needed for my new home. Helped me work with my schedule to get it delivered to my house by next week. Very friendly and great customer service.

Janicia Ottley was a great help, she got me a huge discount. She was very educated and knew what she was doing when helping me pick out furniture. She very experienced, professional, attentive and also took her time. Excellent service!

Very fast and helpful. Met with Tim and he was so nice and did everything he could for me

The experience was very professional and seamless. I’m satisfied with service provided by Paul Holt

Excellent!!!

Teddy & Kevin were able to help us with the purchase of our dining room & living room, excellent service, people like Teddy and Kevin is what we need . We're very happy customers. Thank you

Ashley Furniture Yonkers is #1 in my book..From my arrival into the store being greeted, welcomed an assisted by Ms. Darcy, who was so professional, friendly, an accommodating, to the awesome attention to detail and knowledge of all things furniture by Ms. Dinorah, just made the process of purchasing furniture so comforting and easy…From now on “Ashley Furniture Yonkers will be the go to store for me, my family, and friends if and when we need furniture! 5 ⭐️’s! Thank you!

Tim was great, very thorough and professional. So ask for Tim if you go to Ashley

Terrance & Darcy are very professional and patience Excellent customer service.

Great experience. Friendly and lnowledgeable.

Q was great. She made shopping for a new couch a fun experience and helped us find something suitable for our price range and style.

First time that I got a piece of furniture from there and I will never buy anything again. Once you received What do you order You can't exchange or return. I always get at least 30 to 60 days from the other furniture places where I usually buy But this is what happens when you try something new. Never again.

I came in just to look and ended up making a purchase. Kevin helped me with a great deal. Shop at Ashley’s Furniture on Central Ave

Ashley is always my preferred candidate place for furniture. Go & see Tim at this location!

We came in for a glider/recliner. Found a floor sample that was on sale. Kevin was quick and direct and helped us with what we need and made the process easy. We were in and out of the store with in a half hour.

One of the best furniture shopping experiences I’ve had! We worked with Tim and he was efficient, honest and extremely knowledgeable. We described the kind of couch we wanted and he was able to show us a number of different couches that matched what we were looking for. Highly recommend coming to this Ashley’s furniture and ask for Tim!

Tim Dean was amazing. Greeted me and was extremely helpful, friendly and efficient.

Tim was an absolute pleasure to work with !!! Please ask for Tim! He is very patient and knowledgeable

Sales Person was professional and knowledgeable His name is Tim at the Yonkers NY location

I was treated very nicely with the sale person Valerie. I was extremely satisfied with her care and professionalism. I love all my furnitures.

Amazing Customer Service def coming back

Great customer service. Kevin is an excellent professional. Super helpful with assisting me select something I needed on short turn around and he is great to work with.

Such a nice place to purchase and a great customer service from Kevin. Good spirit. Employee of the month

Darsy is the best

Looked for a sofa with a wonderful young lady name Nani.. she was very helpful and knowledgeable about all the furniture in the showroom. Very pleased and I have been always pleased with my experience shopping here

Had the best experience ever, Tim was so kind & helpful throughout the whole process. Couldn’t have asked for a better person to help & guide & choose the best furniture. Thanks Ashley furniture & especially thanks to Tim! Make sure to ask for him!

Very courteous, polite and professional staff very helpful in viewing furniture, especially Nina

Loved working with Nani and Kevin! Nani was so helpful and accommodating. I even found a less expensive price online and she was able to match it. Come back and see her!

Great customer service at Ashley. The staff were very friendly and thoroughly addressed our inquiries regarding the products.

Keven Suarez was extremely professional and helpful with helping me pick out new couches and entertainment center for my family room. He even moved furniture around the showroom to help me have a better visual. Additionally the staff were all so patient and helpful with my 3 young kids.

I had great service and answers to all my questions thanks to Kevin and Denorah. I will be back because of their great customer service and help.

Teddy was great and made the experience stress free and simple. Ty!

I had a great experience !

Excellent help and easy transaction! Kevin helped us with picking out our new pieces. Prince was amazing help too! Definitely recommend!!!

Terrance was fantastic, super helpful and knowledgeable. He made it easy to pick out the perfect couch. Will definitely be back and will look for him again.

My first time experience shopping at Ashley furniture was great, Tim was very patient and accommodating ( not a pushy sales rep.) to meet our needs. This was was a good experience and I look forward to shopping at Ashley furniture in the future. Thank you

Tim was great in ordering my office home desk. Highly recommend.

Kevin and Prince were great. My boyfriend and I went in on a whim, and they both worked together on getting us what we needed. Both were understanding , accommodating and transparent. We left as happy customers and are looking forward to coming back. Great experience , huge selection to fit all of your budget needs.

Q was awesome from walking in to the final steps in purchasing our sofa. She had patience, her measuring tape, advice, and was all around great. Go see her for your furniture needs!

They Official , WORRRRD !

Dont shop there! Terrible service!... Received the wrong bed and defective as well and they refused to take it back. Beware. . no help with customer service.. Never in my life treated so badly. Grandmother of a very disappointed 8 year old sleeping on the floor!

Very Good Terrance was gentle and friendly . Thank you !

Great experience here! Dinorah was so helpful! Very happy with our experience

Thanks to Kevin for helping us out and showing us the best possible deals and selections ! Will definitely come back!

Great experience. Tim has been so helpful and patient as we look for the perfect sleeper couch.

Thanks Tim for the excellent service it was quick, painless, and super easy! Thank you 😊

Prince was awesome - very kind and friendly salesman with a great amount of knowledge. Within our price range and did not try to upsell us on anything, if anything, he tried his hardest to save us money, and he did! I would come back to this Ashley for any future furniture needs! Prince is a great sales!

The staff was very friendly and helpful!

Wonderful service

Teddy and Kevin were very helpful. Very patient.

I went into ashleys with the intention of finding a sofa and found not only that but the most amazing customer service. Nani was the sweetest girl. She not only helped me and my partner find exactly what we wanted but worked with us to make sure all of our needs were met and that we left satisfied. Alongside this she has nice hair.

Great experience in store with my purchase Had great help from Tim!!

La’Quila was the best she has the best patience a very good eye helping to select the right furniture my mother is so happy with her furniture the smile that my mom has on her face is priceless thank you so much Q and Ashley furniture (Dinorah)thank you as well for your help

Fabulous customer service! Tim was amazing…. warm and welcoming, patient, knowledgeable, and efficient- as were his colleagues! Can’t wait for my new couch!

Came in to view and try out their sectionals and was met by Kevin, one of their sales rep. Kevin was a great help in showing me different pieces and recommendations on what would fit best for my space. Great sales rep overall. Highly recommend when you go. Ask for Kevin!

I had a wonderful experience buying a new mattress at Ashley Yonkers. The sales team, Paul and Prince, were incredibly knowledgeable, patient, helpful, and friendly. The showroom is lovely and clean. I will definitely go back when I'm ready to buy more for my home.

Amazing customer experience from Prince (I hope I remember the name right). He was engaged with us when we went to store. He gave us suggestions and honest opinions and trade offs on the various sofas we have looked on. He made sure all our questions were answered. The overall buying experience has been very good (in both the stores we visited )

Great service, gave me a lot of options.

Had an easy and efficient experience thanks to the help of Kevin S.

I came into Ashley furniture store looking for the perfect couch, I was guided by a sales person that knew exactly what I was looking for and wanted.Thank you so much Laquilla Q, for your sales hospitality and confidence. I’m so happy with my new sectional furniture. Will recommend Ashley furniture Store to friends and family.

Very good service

Very friendly and helpful staff!

It was a pleasure, meeting Kevin we all liked him, he is a really great person. I will definitely recommend him.

Kevin was the best

Darcy, the saleswoman, was very helpful and in some instances when out of her way to help me select furniture. If there were more than 5 stars I would award them to her.

Javier and Prince were absolutely amazing with helping me around the store and finding the perfect mattress.

Janicia and Kevin were extremely helpful in helping my girlfriend and I find a couch for our new apartment. Stress-free and knowledgeable!

I am waiting for my coffee table to come, but my over all experience was great. I was delighted with the prices for Black Fridays holiday sale. The Sales Representatives was helpful, friendly and informative. I would definitely shop at Ashley’s furniture Store again.

I was shopping around for a mattress and adjustable base for my elderly mom. I was about to give up when I walked into Ashley’s on Central Avenue in Yonkers NY. I met Javier who was kind and eager to help find me the best affordable option. He introduce me to Prince who also was amazing and extremely knowledgeable for what I needed. This duo was amazing, I got exactly what I needed to meet my mothers needs and they were so helpful and caring. they treated my mom with the ultimate care. I could not have asked for a better experience. These two gentlemen made us feel like family. This was 5 star white glove service all the way. Thank you Javier and Prince for the true meaning of caring and knowledgeable customer service. Ashley your brand is extremely lucky to have these two gentlemen represent your company. Thank you Javier and Prince for your exceptional service.

Kevin and Jennacia did an AMAZING job helping me with my new bedroom set!!!!! Jennacia is a mattress expert and really know a her stuff!! Kevin was super patient and was able to get me a quick deliver date. Thank you for your kindness, patience, and expertise!!!!

Gregg was knowledgeable, patient, and helped bring our living room to life with his expertise in fashion and design. He gave us great advice to put pieces together and didn’t rush us when we looked at various options. Completely impressed by the whole experience and can’t wait for the shipment!

Finally found a great dining room set.

Amazing customer service. I rightly recommend!

Excellent professional courteous service from the sales woman , Valerie. She talked me through the various options and steps.. Highly recommend.

Gregg provided great service, helped us select and buy a couch

It was an enjoyable experience purchasing my new bed! Kevin was friendly, helpful & professional! Highly recommend :)

Kevin was AMAZING! And the only reason I was able to decide on a living room set that works for my family. I’ll be back very soon to work on my dining room next and will look forward to working with Kevin again!

Kevin was very helpful and attentive. He helped me out during my entire visit.

Tim Dean was great! I found exactly what i was looking for. He cared about my likes & dislikes

Michael Rosado was a great help! Very attentive & friendly.

nani was great help she greeted us very nice and was a great helper,she a great worker thank you

Gregg was the perfect salesman. Very helpful and especially not pushy. He guided me throughout the entire show room until I found exactly what I wanted. Thanks Gregg for an awesome and quick experience

Tim was absolutely amazing we will be back!!!!!!

The employees here are so amazing and helpful

Prince is a superb sales associate who I had the pleasure of meeting when I went to buy some furniture in the Yonkers store. Nothing was a problem for him. He went above and beyond to help my wife and I in getting exactly what we needed. Highly recommend visiting the store and dealing with Prince.

Bought some bedroom furniture here from Tim. Great experience and some awesome discounts!

Tim was excellent and very helpful! Very pleased with our new mattress!

Kevin was awesome!!! Great customer service, super friendly and welcoming :)

I loved how quickly and easy the entire process was handled. Valerie immediately took us in and showed us exactly what we were looking for. There was no hassle at all, I’m am so excited to have my sectional delivered. Thank you so much for all your help!

I have worked with Janicia two different times out of the Stamford, CT store. She is knowledgeable about the products and very helpful when it comes to making a decision. The transactions are easy and it makes the buying process an enjoyable one. Go say hello if you’re in the area or, you can call the store and work with her that way!

Janicia was a great help as I made important decisions about the furniture I needed for my new apartment! There was no pressure and she was very patient as I took my time. I highly recommend!!

Courtesy and price

Kevin and Prince helped me find the bed I’ve been wanting to splurge on! Thank you!

Every one was very nice

No pressure buying! Very helpful

Great experience! Thank you Janicia for all your expertise and help! You have been incredible! I can’t thank you enough! Thank you Carlos, Luis and Francisco for an awesome delivery experience! Quick and efficient!

Kevin and Prince were amazing. Assisted with the purchase of sofa and bed. Smooth process and received the service/delivery requested.

Gregg R. Zeidenberg was a such wonderful sales person. Attentive, payed attention to details. Very happy customer!! He was awesome and took his time with us. Thanks again Gregg.

Valerie was very helpful with me buying furniture for my new apartment. I was overwhelmed by all the choices. But, She was so knowledgeable and patient with me. It was definitely a great experience. Going to Ashley don’t worry, Valerie will be there to help guide you.

Ashley in Yonkers NY is thee best!!! Great selections, great showroom, great customer service! Manager Alexyz and salesperson Greg made everything sooo pleasant. Smiles walking in the door and continued from there. So much better than the BX. One thing that is MAJOR AWEFUL IS THE PLATINUM PROTECTION PLAN. You have to literally break your own merchandise by accident to get it repaired. Unbelievable! NEEDS to be CHANGED ASAP!!! THANK YOU ASHLEY YONKERS 💃🏽

I was very happy with my purchase of a beautiful sofa. My sales woman Janicia was extremely helpful. Definitely will work with her again.

My experience at Ashley’s furniture was top tier! My sales people Michael and Tim provided me with excellent service I look forward to doing more business in the future.

My mother was in a need of some furniture to finish remodeling her apartment and I decided to bring her to this Ashley Homestore and I do not regret it. It was our first time at this store and we were warmly welcomed by Yolanda. She asked us what we were interested in, gave us a tour of the showroom and than let us search freely but remained close by incase we had any questions or needed to add anything we liked to our order. She answered all our questions and was extremely helpful with her suggestions. I did need a new matress but was unsure of which one was right for myself, so she introduced me to their sleep specialist Michael. He first sat down with us and asked how I would rate my sleep, if I had any soreness, how old was my current mattress and correlated that into the science of sleeping. He demonstrated a few options that would be great for myself and had me sold. My overall experience was great and I would definitely recommend to anyone as well as come back when I need furniture for my own place.

Central Ave location Kevin was a tremendous help, very informative and transparent. The other sales reps were also friendly and very welcoming.

Kevin & Janecia were very helpful & not pushy! The overall experience was relaxed they gave us time to completely look around w/o feeling like we were being watched or rushed our questions were answered and were given the best deal and we really appreciated the extras , will definitely return and hopefully these two will be here

Great experience working with Yolanda @ Ashley’s on central Ave in Yonkers. Great personality and great customer service. I got exactly what I wanted and even price matched my new sofas. Couldn’t ask for more!!

I Love the environment in Ashley Store. I am greeted with a friendly smile. However, I wish to highlight one person in the Yonkers store her name is Janicia Ottley. Janicia goes above and beyond to help her customers. She takes her time to understand what I am looking for and makes sure that I am satisfied with what I want. She is very kind and patient. Janicia is a gem and Ashely is blessed to have such a person in your environment. Everyone, go to Ashley Yonkers and ask for Janicia !!1 She rocks!! Thank you Janicia and thank you Ashley. Rachael Chinnery Todman

Tim has helped us find the perfect couch!! Very helpful and professional

I bought a couch around February of this year that I was hesitant about but the sales associate said that if I didn’t like it I could return it. Well what she didn’t state was that I had to return it the same moment the movers dropped it off. I tried so hard to exchange it but had no luck. Now I’ve had it for 8 months and still hate the couch with a passion. When I think about the amount of money I wasted over someone’s greed I only get more upset

Came in searching for a sofa/sectional that fit our new space. Kevin was amazing and helped sketch out the measurements of our living room to ensure it fit our needs. Went above and beyond to make sure we felt satisfied with our purchase and was extremely friendly while doing so. Would recommend anyone looking for furniture for their space to come ask for Kevin. He was great!!

Terrance Bailey is extremely knowledgeable, courteous and a great listener. We got what we wanted in under an hour. Much respect!

I was supposed to have a sofa delivered which was unsuccessful. I have called customer service and spoken to someone named Mary who was very rude and unprofessional. However, I was directed to call the store directly and once I have spoken to Wendy and Natalie I was very satisfied with how well they have worked with me to resolve my issue. I HIGHLY recommend asking to speak to either Natalie or Wendy if you need an issue resolved.

From the moment we walked into the store, Valrie greeted us with a warm and friendly smile. Her positive attitude and willingness to assist us made us feel comfortable and valued as customers. She took the time to listen attentively to our preferences, budget, and specific requirements. She was very knowledgeable and patient throughout the process. Our experience with Valrie was great!!

Valrie provided the best service possible. She was patient and helped me choose the best furniture for my new home. I highly recommend her!

I was pleasantly surprised to find great customer service at this store. Salesman Prince was very knowledgeable, pleasant, and patient. We stopped at a few other stores after Ashley’s looking at mattresses but found that the price at Ashley’s was best for the quality we desired.

I went for an interview and it went very smoothly. I had to enter from the side, but other than that, it was great.

Kevin helped my wife and I as we were looking to purchase a new living room set. He was very helpful and knowledgeable making our buying experience easy. We will definitely recommend friends and family.

Kevin did a great job helping us find what we were looking for. Smooth process, would recommend working with him.

Darcy & Kevin, thank you so much for all your help. You made the experience painless and fun. A great experience indeed

Kevin was awesome! Great spot and salespeople.

Excellent , efficient service our salesman was Jerry. He helped us with our rug Choice. The young lady that checked us out was so sweet and helpful as well.

Terrance and Kevin were a great help picking out furniture for our home!

Mike and Kevin really went above and beyond in getting me the perfect desk for my needs

Kev made my experience fast and easy, same day delivery, my wife will be very happy!

Kevin was amazing he knew his stuff he helped me pick a bed according to my sons needs if you go to Ashley stop by and see Kevin

Great experience. Very good customer service .

Angie was amazing!

The worse store to make a purchase. After I got a credit for a bed that wasn’t defected I try going to the store to used the credit and no one would help me. When you call that store they hang up the phone on you. Michael Rosado one of the sales person he is very nice when he wants to make the sale . After the sale is completed if you are having any issues he treat you very differently but that’s only if you are of color because if you are white and look like you have money they are all in your face. This is the type of store and people they have working there

Very knowledgeable

Gregg was great showing us around each couch that was within our measurements. It was right before closing time but he still took the time to help us.

I bought several pieces of furniture from this store and had nothing but great experiences! Everyone is so nice, patient and knowledgeable. Valerie, the lady that helped me, was super nice and happily answered all my questions anytime I called and she made sure I got exactly what I wanted. I would recommend this store to anyone shopping for their home, you can't go wrong here!

The staff is amazing at this location but my salesperson, Kevin, was amazing he gave me the space to browse. However that’s not what sold me, it was that he overheard me say I wanted a mattress and what kind of budget I had and he gave me 2 amazing suggestions under budget. If you have time please pass by ask for Kevin or Prince.

Mr. Michael Rosado was extremely helpful in every way of my experience buying this bedroom set. Thanks again for all your help. Take care of yourself. GOD BLESS

What an experience !! Kevin was amazing!! I walked In and told him what I wanted and in one hour I was signing for beautiful pieces and walking out the door. I’m so happy with my purchase! Thank you for everything Kevin and the staff at Ashley’s!!

Excellent Service!

We had such a wonderful in store experience! Our associate wasn’t pushy, listened to our needs, and shared recommendations. We will definitely return again with any furniture needs :)

(Translated by Google) Well, the city is very welcoming and very well organized and the service of its employees is very reliable, and very professional. I recommend it. (Original) Bueno el citio es muy acogedor y muy bien organizado y el servicio de sus empleados es muy confiable,y muy profesional lo recomiendo.

We had a great experience at Ashley furniture in Yonkers. Kevin was extremely helpful. Him and Prince made us feel welcome while making our purchase seamless. Both very knowledgeable people, we will gladly return to this location.

Janicia was so wonderful to work with, she was clear, she was efficient, she applied promotional discounts and made the process really smooth. After relentlessly looking online for couches, the service was amazing, I will be buying in person and from that location more often A lot of updated and modern designs on all furniture

Kevin made the process so easy and was super helpful! Can’t recommend him enough !

I had the pleasure of being assisted by Kevin at the central ave location. Kevin was extremely helpful and knowledgeable. I would definitely recommend all friends and family to this location and please do ask for Kevin! Thanks 😊

I was not told the return/exchange policy and was originally charged $500 more and never informed the prices are different. I’m not happy with the couch but stuck with it. I should be able to exchange or return within 30 days. You can return most thing within 30 days!

Salesperson Michael Rosado was very helpful with the purchase of love seat for office we were setting up in our house.

My sister and I went in looking for a couch for our co-op, and was met quickly by Angie! She was so kind, knowledgeable, and patient! She showed us around the store and had us try many options before helping us settle. (I also found a gaming desk and was helped by Alexis who was also very nice!)

I have been looking for a coffee table that fits my style and budget for quite some time with no luck . Till I met Angeline Gomes . She knew exactly what I wanted . She found me the perfect coffee table . Angelina is such an amazing salesperson with a wonderful positive attitude and energy. With her there is no wasting your time . She made me want to go back and refurnish my whole house again!!! Thank you Angelina !!

Location is great and so are the workers but corporate regulations with big brother implementation was ready to walk out and spend my money else were. But they had what my wife wanted so I went back to perches it after looking at other places

Angie was super helpful! Excited for our new couch.

(Translated by Google) Excellent customer service. (Original) Excelente customer service.

Great shopping experience. Staff is ready and willing to assist you. Our Showroom representative named Prince was very knowledgeable on store products and made the financing process feel seamless. I'd definitely recommend.

Excellent Customer Service,Friendly and Knowledgeable,Informative and Cooperative took their time in explaining the details of the mattress and head and footboard along with the proper pillow for my comfort.I would highly recommend The salesmen Gregg and Prince at the Yonkers Ashley Store.

Service was great and Customer Service and patience was excellent. Will come back for sure.

I visited the Ashley’s on central Avenue in Yonkers and we lucked up and was greeted by Angelina. She was AMAZING! We went in looking for something specifically and she was able to help us with her expertise and enthusiasm. Ang was personable, patient and kind. She was able to answer questions about fabrics and the care of such fabrics. I will exclusively ask for her in the future.

Very professional with customer service

Excellent service. Darcy and Prince were friendly and knowledgeable. Highly recommended

Beautiful and spacious! Angie was the sales associate who helped us. She is patient and so knowledgeable at what she does. She literally goes beyond her job duties to help and make sure you leave a satisfied costumer.

Prince was extremely helpful and friendly!

Angelina Gomez was an absolute pleasure to work with. Very knowledgeable, courteous, professional and patient. Spoke to us as an equal and not just trying to make a sale. I would absolutely recommend a promotion to a managerial position or higher. Will continue doing business with her wherever store she goes to.

Service was amazing Valerie cope help get what I want and needed

Very professional straight forward and love sense of humor if there were more stars would put more thank you Valerie cope

My salesperson was Prince. He was awesome!

Great customer service Janicia Ottley and Daryel were very patient and explained every guaranteed to me. Thank you

Gregg and Prince were amazing. They were very helpful and knowledgeable about the products. They helped us put together all the items we wanted. And even offered good recommendations.

I recently purchased a mattress here, and the experience was great. The sales team was extremely helpful. Kevin was thorough, attentive, and efficient, made my decision and purchase seamless.

Greg was absolutely amazing. He helped me find the couch I was looking for. Store has great customer service and was very kind!

My family and I had a wonderful experience furniture shopping at Ashley. We had wonderful staff assisting us and were satisfied with our shopping experience. Will definitely recommend this store for all your shopping needs.

Kevin was extremely helpful and made the whole experience smooth and easy!

My wife and I came in looking for a table and a sectional and met Darcy and her manager Daryel. The two of them could not have been nicer or more helpful. Highly recommend using this dynamic duo for all your Ashley’s needs!

Greg and Mike were excellent help finding the perfect living room set.

Angye excellent attention tanks.

Gregg, was extremely helpful, friendly and patient. Will definitely go back for future purchases.

As always an amazing experience! Valerie is an asset and very knowledgeable.

The team at Ashley Furniture located on Central Avenue in Yonkers comes second to none. Engaging, polite, forthcoming and personable. Outstanding customer service.

I went to Ashley’s in Yonkers to get a sectional sofa and let me tell you, best service ever, especially from Daryel and Greg. Daryel is the most patient, professional person there who diligently waited while I changed my mind a million times. If you shopping at Ashley’s, definitely ask for Daryel or Greg, you won’t be disappointed. Service from these two guys is excellent. Five stars aren’t enough for how great they are.

Prince @ Yonkers Ashley’s store is the best!! He goes above and beyond to make your shopping experience is very easy and helpful. I would highly recommend shopping with him!

Thanks you Prince, my wife didn’t make the deal and yet you still kept up your kind attitude.

The manager Dariel worked patiently with me as I decided on what furniture was best and met my needs. He was very helpful and knowledgeable.

I was able to describe what I was looking for and Ms. Valerie provided me with options until we found our couch!

Great place and staff. Was not pressured into anything like other places. Would recommend to anyone.

Valrie was an amazing person to work with, she was very helpful In every way!

My husband and I walked into Ashley's Furniture Store to buy a dining set and we immediately were greeted by Gregg. He was so friendly and very professional. He understood exactly what we were looking for. Gregg and Daryel assisted us in finding the perfect dining set for us. I can't wait for it to be delivered. I will definitely return to Ashley and recommend it to others.

Plenty of help and attention to the customer. Store is very attractive.

Michael R. From Ashley store. When my wife and I visited the furniture store,he introduced him self and was very polite and courteous and very patient and explained everything we needed to know and we are happy with the furniture we picked.

Janicia was extremely helpful and kind. No hard pressure sale. The furniture appears to be a very nice quality at a fair price. Thank you!!

Omar, the salesman, was fantastic. He exhibited patience, was affable, provided useful feedback, and was extremely forthright!

Was looking for dining room chairs so I was so happy I decided to stop by Ashley’s. Peter Travaglini was more than helpful helping me find the perfect chair in the color I wanted. He was professional & personable & I appreciated he went the extra mile. Thanks again.

In stock beautiful and priced right. Great Staff, especially Omar and the manager is a terrific guy.

We’ve had nothing but problems with the sofa we purchased from Ashley. So far technicians have been sent three times. Twice they’ve had to replace parts. The sofa is still not reclining correctly and the only offer is to keep sending technicians. It’s clear the sofa won’t be fixed and we feel duped that we’re not able to get a refund. The first complaint came after living with the sofa for 2 weeks. It’s been almost a year of complaining now. Do yourself a favor and avoid this store. Quality is terrible and not worth the money they charge.

Omar was an amazing employee! Patient with helping my Grandmother find the perfect couch, believe me she is picky. He answered every question and if he did not have the answer at the time, he would find the information right away. All employees were welcoming, informative and enjoy friendly conversation. I will be there when I find my place. Thank you for keeping retail a good experience!

We just moved into a townhouse so we were looking for furniture for our entire place. Marg C & Prince W were amazingggg ! They walked us through the entire store, informed us on everything we needed to know (customization, delivery, cleaning, etc), didn’t rush us or pressure us which makes it an enjoyable experience. Thank you so much. We will be coming back to this location to work with them for all future furniture needs.

Daryel and Janicia were amazing! They really helped us find the perfect bedroom set and dining set that matched our wall colors and our design visions. They were both so patient and courteous! We really appreciate them and their service!

I have purchased sofa that came in bad condition. After i complained their technician confirmed that the mistake is by manufacturer and that we will get a new replacement. They tried to replace it twice, meaning I tried 3 different sofas of a same design and they were all in a bad condition, producing a bad sound. Ashely's manager said that they can 't return me my money and that they will instead give me a store credit, pushing me to spend my time and money again in the same store and that I will have to pay for a delivery fee again. So Ashley is selling defected furniture and pushing their customers to pay for that defected furniture. They first offered 15% back ,then they said the only thing they can do is take the furniture back and give me store credit so they basically are pushing you to spend money at at their store though they are delivering DEFECTED furniture, Do not buy at Ashley. IKEA is way better.

They were extremely helpful Kevin and Julie were a great help definitely ask and recommended.

It was pretty good , Kevin and Julie help us find the perfect furniture for our family.

I had a great experience in this store. Prince Woodbury helped me. He was very helpful, efficient, friendly and gave me great recommendations and advice.

Me and my husband walked into Ashley furniture for the first time and the moment we walked into the store we were kindly greeted by Kevin. Kevin took his time to ask us what we were looking for and what styles we like. He was very thorough with the explanations and showed us pieces that fit our style perfectly! If you ever happen to walk into Ashley furniture in Yonkers then go to Kevin because he made the purchasing process so easy and made us feel like family! Thank you so much Kevin, we look forward to future purchases.

Marge and Daryel were great. Thank you.

Thank you Darcy and Julie for making our experience a great one!! You both were very knowledgeable and helpful.

Kevin and Daryel, helped my mature mother out so much, never never rushed her. That’s so important when you need help purchasing things when you are in the silver lining of life. Thank you for your assistance!💕

Excellent Customer Service. The representative provided detailed information that we needed to make a decision. The store was very clean and everyone was extremely friendly. Thank you for all your help with choosing the right furniture for our home.

Prompt and courteous service.

Please review your delivery confirmation system. I am getting countless texts and phone calls asking me to confirm delivery when I already have. Even the texts asking for reviews feel like spam

Great customer service!! Love my table.

Very helpful and honest when it cane to explaining the whole process of getting our furniture and explaining how the insurance for the furniture works. Excellent service.

Kevin was a great help in store when I wanted to purchase a new sectional. Highly recommend

Kevin at Ashley Furniture in Yonkers helped my wife and I from the moment we walked into the store. He was attentive, confident in his knowledge of the pieces at the store, and was patient with us the entire time we were there. Kevin was keen in getting us what fit our taste best and handled himself well when we said we didn’t like something. Better believe I’ll be looking for him again if I come back to this location! A+ service 🙌

Kevin was amazing! Helped me with exactly what I was looking for. The purchase and fast and efficient! 👏🏻👏🏻

Kevin and Miguel helped a lot today! Long but amazing experience. Thank you.

Julie the manager and Marg the saleswoman were incredibly helpful and friendly. Definitely ask for their services.

Today was an awesome experience at Ashley Furniture in Yonkers, NY. My mother was looking for a new sofa set and Kevin and Dayrel were a great help. They explained the pricing details, warranty and delivery. Kevin was very knowledgeable about each sofa piece within the store. I would recommend this place!!!!!

Ashley’s has very welcoming customer service, I came in yesterday just to look around. And left with a beautiful new sofa. From the moment I walked in, I was acknowledged, and greeted, which was very much appreciated as furniture shopping could be very overwhelming, however Kevin and Julie were amazing help from start to finish, they walked us through everything made great suggestions and made sure my family and I left Happy and with the best deals! very much Appreciated and will definitely be coming back.!!!

Kevin was extremely helpful and made the process of finding a sectional sofa so easy. He was very friendly and approachable. Kevin answered all our questions and provided great detail, even though he was busy he checked in with us frequently.

This was such an enjoyable experience. My salesman Michael was very professional. He remembered when I came in April looking to buy a sofa. The purchase of the sofa was done quickly. He explained everything well. I definitely recommend him and the Ashley’s Furniture Store in Yonkers.

I would like to thank Gabriel Matos for being kind and making my shopping experience a pleasant one

Julie and Darcy were great

Michael was great and informative. Amazing experience thank you.

Prince was such a GREAT help ! very nice and professional he explained everything well and also tried to give us as many discounts as possible. We are definitely coming back to purchase a couch

Miguel was a great salesperson. Very knowledgeable.

Currently our couch has been delivered with a rip on it. Pending Ashley's response to this issue I will update this review.

My husband and I are kooky for furniture for our home and the customer service at Ashely exceeded our expectations. We worked with Michael and he was extremely helpful and personable. He answered all of our questions and showed us all options. He quickly was able to figure out our taste and show us pieces that matched. When we had additional questions he was able to answer them for us with patience and thoroughness. We had a great experience there and are looking forward to our new pieces!

Wonderful customer service. Friendly place. I will give a more detailed experience after my delivery. Hoping for smooth and fast delivery.

We had a wonderful experience this afternoon. We were looking for a chair and Miguel was very friendly and not pushy at all. He let us explore the store and answered all of our questions. Very happy with our in store experience.

Kevin was super helpful! Came in with a clear vision and helped us find exactly what we were looking for!

Kevin provided us with amazing service, very knowledgeable of everything and great place to get a furniture.

I had such a wonderful experience at Ashley today. The salesman Prince Woodbury was so patient and knowledgeable. Unlike other places Prince Woodbury was not pushy. This young man is such a great asset to Ashley Furniture.

Terrible customer service. Delivery was made incomplete. Scheduled to complete the delivery and that date came and went. Was told because it was not a new delivery that there was a credit hold or some nonsense so that hold wasn’t removed in time. Then asked to have the issue rectified in a timely fashion so we would not have to reschedule our movers. Said nothing could be done because the routes for the next couple of days were already booked

Friendly, knowledgeable salesman and ease of the transaction. Bought in the past and was extremely satisfied.

Megan was extremely helpful and personable. She made the buying process easy and enjoyable. Thanks Megan !

Great Experience ! Mike and Miguel did a great job 🙏🏾

Good luck on your next chapter 😎

Had a great time with Mike helping us! We needed help in selecting a mattress and he was very knowledgeable through the entire process. Would recommend going here when going shopping

Amazing service !!! Everything is just so beautiful.

Mike & Duval we’re so great to us! They were both so kind and knowledgeable and really took the time out to make sure we understood all the features of our new purchases. They accommodated our moving plans and we’re able to set us up with everything we needed. The store manager pete was also great, after making some calls to different locations he was able to get us a great deal on an added accessory and get it shipped to our new home. Thank you all for your hard work! Ask for Mike or Duval when you pop in — you’ll have a great relaxing experience.

Ashley Yonkers rocks. Well done Ashley.

Excellent Service! Prince Woodbury and Janicia Ottley. We bought our furniture and can't wait for delivery!!

LOVE LOVE LOVE GOIN TO THIS STORE THANKS TO PRINCE . He makes my experience great everytime ! He’s so helpful the kindest most sweetest guy! Amazing salesman nd is the literal best at the store ! <3 :)

Great sales associate

Amazing experience. Took the time to show me different options and explain things to me. Will definitely be going back!

James was so helpful! He was patient and made sure we loved our purchase. I had a lot of requests and specific questions and he answered them all. I would work with him again! He’s the best.

Sales person Prince Woodbury was very helpful. He explained different types of bedding and helped us to choose the one we liked. Good service, friendly atmosphere, a good place to shop.

Good experience and nice staff. Thanks

Great personal service, answered all questions pertaining ro purchase.

I'm so dissatisfied with the the furniture for my daughter. Broke in little over a year & i payed for warranty & i can't get it fixed.

If I could give Factory Direct Enterprise Ashley Home Store a ZERO I would. I visited the branch a few months ago because I wanted to purchase a mattress. I dealt with Valarie Cope and explained to her that currently my old mattress is sagging. Beds in the showroom have been broken into due to the amount of people testing them out. Everyone knows if you choose something you may not receive the exact feeling but should be close enough because it brand new. I spent alot of money on this mattress and kept receiving back pain. A few weeks later I visited the store and explained to them that the mattress I recieve could never be correct and to this day I have been getting the run around. The supervisor at the time gave me a blank stare and told me to hold on a minute and return with a number to call customer service. I called on their phone while I was in the store while they dealt with other customers like i didn't existed. Technician were sent to my home twice. The first took a picture of the barcode on mattress because I was able to lift the bed on my own and a few other pictures. The second come in didn't have the tools he needed and asked me if I had a cord or wire to see if there was indentation. Everything they asked me to do I did. My though were It would be impossible for a brand new mattress have indentation and that wasnt the issue I was having. It's the constant back and forth and some of the customer service representative in New Jersey needs addition service training. I have dealt with so much pain in the past few months and I decided to write my review today because enough is enough. All I needed was an exchange etc. Please beware you may or will deal the same issue. I would never every recommend this Factory direct enterprise Ashley home store.

Prince was an excellent. It was efficient, quick, and right to the point.

First time shopping there, the sales rep was very polite and knowledgeable about the product I purchased. I'm going to give some time for my product to see how the wear and tear takes effect. If it holds out I'll definitely be returning to that location to purchase future items.

My dad needed a new bed so we visited the store on Central Park Ave and got an amazing assistance from Hazel and Miguel they were so professional and very lovely people to talk to.

Janicia was professional and very helpful. She gave us the time to look around and decide without being overly pushy which led us to purchase a beautiful couch. She was able to arrange a timely delivery and worked with our schedule. Great experience.

February 2023 Prince Woodbury was aware and attentive upon me walking into the door. He took care and concern with my interest and needs. He asked for pictures to get clarity, showed various items and i decided and purchased my ottoman. Ive been searching for 9 months but with Prince patience and professionalism i was able to decide and excited about my upcoming delivery. THANK YOU April 2023 I was at Ashley Yonkers 2 months ago and the service was so good, i returned on Monday and had Meghan who was extremely patient, explained everything and supported in helping me make a decision on my new dining room set. I returned Thursday afterwork and had the pleasure of working with Prince Woodbury again, hos professionalism and patience as i made my final decision was great.

Our sales assistant Prince was incredible. My mother is deaf and she has recently had surgery on her neck. Prince went out of his way to make sure my mother was able to clearly understand him when he spoke. He also helped her find the perfect mattress for her which was not an easy task since she is in a neck brace at this time. His dedication to helping her find the right product for her and his compassion make us eager to come back to purchase our other furniture needs with Ashley Furniture.

Customer service was excellent. I was allowed to shop on my own, then when I made my decision the experience was very pleasant.

We had a great service by Prince. He was a great salesperson -polite, patient and proactive. He showed was an entire collection of mattresses and seemed very knowledgeable of the products. Excellent customer service. We are absolutely happy with our purchase of a bed frame and mattress. I am giving 4 stars because I wish Ashley Furniture had more customizable options for their furniture (like colors, fabrics, etc.). Everything else was amazing, especially our helpful sales associate, Prince.

My salesperson Hazel was very knowledgeable about all my options. She was very professional and I would return to Ashley in Yonkers because of my positive experience.

First time going to Ashley’s and I was NOT disappointed, staff greeted me with a warm welcome and service was excellent. Would like to give a special thanks to Charles D. he was very professional and informative 10/10.

Sales rep, Valerie was very cautious and professional. She did her best to make my experience shopping with Ashley as warm and stress free as possible. It was a pleasure working with her.

Great customer service

I had a great experience at this Ashley location, Alexis Reed is a star. She mad me feel comfortable with my purchasing process and went above and beyond to make sure I was happy with my purchase. Don’t think she’s the manager but an alarm went off while I was finalizing the paperwork and right away she sent one of her colleagues to investigate. I highly recommend this store and see Alexis when you arrive there.

Charles and Jess were super knowledgeable and helpful. They were able to find exactly what we were looking for quickly even though it wasn’t available to see in store. We felt super comfortable throughout the whole process and they really assured us and made sure we were happy from start to finish.

Excellent service

I do like Ashley’s furniture styles, sellers are very helpful at the store. My only issue is if your warranty is done that’s it obviously. Or if you choose an item that you want it might be out of stock or they won’t remake it so you might have to pick something close/similar to your current furniture. Overall I’m ok with Ashley’s furniture depending what it is I should buy?

Just top notch sale, product and delivery

This was my first time in Ashely Furniture, as well as my first purchase. My experience was amazing and smooth. Great customer service Roy was awesome. Yes it’s a little expensive but, worth it because of quality. Thank you so much. Update: delivery was great. They came early in the morning and took them less than an hour to assemble everything. Thank you again Ashley Furniture Update 2024 I tried to use the 5yr warranty I got with my purchase they declined my claim because I moved and the moving company did something to my bed. At the end of the day this is why we pay for a warranty. Warning don’t buy it they find any reason to deny you.

On time delivery and fast assembling.

Good

(Translated by Google) I'm super uncomfortable with the store. I bought a chair to put it with my furniture in the living room, when the chair arrived, I really did not like how its finish looked, and I felt that it was not perfect. Well, I told the person who brought it, to take it, he told me "you call the company, they will take it and change it, talk to them and they will tell you what to do," I said: sir Take it with you because later they won't receive it. The man comes back and insists that I call the store, that he had to leave, that he couldn't take it with him because he came from New Jersey, from a Warehouse and that he had to make more deliveries. Well, in view of that, I trust what he tells me, I do not sign that I received it because I agreed and call Ashley as he (Ashley's delivery) recommended me. Well, what do you think: he left and left me the chair. I called the store and now they claim that I satisfactorily accepted the chair, that I can no longer return it. "In the store they tell you, take it and try how it looks at home, if you don't like it, you don't sign and return it" I tried to do that, but it's a total lie, after they bring you what you ask for, "you are already incredibly happy and you must accept what they bring you. And that I bought totally cash and paid in full for a dining room set with 8 chairs and some furniture. Now I have the chair cloth thrown in a corner, every time I see it I want to throw it away (Original) Estoy super incómoda con la tienda. Compre una silla para ponerla con mis muebles en la sala, cuando la silla me llego, la verdad no me gustó como se veía su terminación, y sentí que que no era el perfecto. Pues le dije a la persona que lo trajo, que se lo llevara, el me dijo “usted llame a la compañía, que ellos se lo llevan y se lo cambian, hable con ellos y ellos le dirán que hacer,” le digo: señor lléveselo porque después ellos no lo van a recibir. El señor vuelve y me insiste en que llame a la tienda, que el tenia que irse, que el no podia llevarselo porque venia de New Jersey, de un Warehouse y que el tenía que hacer mas deliveries. Pues en vista a eso confío en lo que el me dice, no firmo de que lo recibí porque yo estuve de acuerdo y llamar a Ashley como el (delivery de Ashley) me recomendó. Pues que creen: se fue y me dejo la silla. Llame a la tienda y ahora ellos alegan que yo acepte satisfactoriamente la silla, que ya no la puedo devolver. “En la tienda te dicen, llévatelo y prueba como se ve en tu casa, si no te gusta, tu no firmas y lo devuelves” eso intente hacer, pero es una total mentira, después que te llevan lo que pides ya “tu estas increíblemente feliz y debes aceptar lo que te llevan. Y eso que compré totalmente cash y pague en su totalidad un juego de comedor de 8 sillas y unos muebles. Ahora tengo la trapo de silla tira en un rincón, que cada vez que la veo me dan ganas de tirarla a la basura

This was my first buying experience at Ashley and I will certainly be back. My salesperson Valerie spent a lot of time with me trying to find exactly what I was looking for. She was wonderful. Delivery was quick and easy.

Much Gratitude Mr Prince Woodbury for kindness and understanding, very satisfying so far

Duval is a true professional with alot knowledge on mattress, can assist you in picking the right one for you.

Please do not buy on Ashley I got my furniture 4 months ago; it looks like second hands furniture with bad retouch on top,missing screws the drawers are Bend to a side. Every time I call they give me a run around . This is my fist and last time buying from Ashley.

Great communication!!!

Buyers beware!!!! We got our first delivery and not everything was in it. One item came torn and was sent back now keep being promised delivery and and the day we are supposed to get a time for delivery they say it’s not in stock again. Feel like I will never get it. Not fair to do to a customer especially when you have paid in full and delivery. Also the delivery service scratched our front door. Do yourselves a favor and get furniture elsewhere. This store defiantly taking advantage of people that don’t have a lot of money!

This was our first time at Ashley. It won't be the last. Megan helped us with our purchase and she was wonderful. Her patience was unending. Each time we went in she always had a big smile and a warm welcome. There was one chair I was uncertain about and she kept trying until she found one that was perfect. Always with that beautiful smile. What a great experience.

GREAT EXPERIENCE

Great experience!!!

Meagan was awesome!! I explained what I needed and she showed me all my available options. She didn't pressure me at all!! I didn't expect to make a purchase, just to look around and shop other stores. But, the first living room set she showed me was exactly what I was looking for and I bought it right away. Meagan was kind, friendly and professional. She knew everything about the furniture and was able to answer all my questions. She made my dreaded furniture shopping experience enjoyable. Thanks Meagan 😊

We had a great experience at Ashley in Yonkers, NY. We were met by a salesperson, who listened carefully and took the time to help us find the right piece for our home.

From the moment I walked into the door I felt at home. I was allowed to brows, touch feel and try out anything I was interested in. Love it, I'm definitely going back for more stuff in the near future.

Very helpful and cheerful. Wonderful to work with and very patient.

Very professional and early with delivery. 2 chairs were rocking but were fixed on the spot. The shopping experience was amazing as well!

Excellent customer service; responsibility, professionalism, and quality.

The sales person James was very good at his job, he had time to explain every details to me and gave me all the assistance I needed. I was able to make a good choice

I had such a wonderful experience at Ashley. Furniture in Central Park Ave Yonkers NY!!!my daughter and I were shopping for mattresses and it literally was our 4tg store and we hit a home run ! We wound up purchasing there with our fabulous salesman Josh and Prince!!! What really nice young men!!! They gave us suck knowledge...let us try ALL if the beds ;8...thought us about the goods and and explained everything thoroughly when we were interested in the remote reclinabke mattresses!!! Needless to say..we were about to check a few more stores...but we got to the car ..turned back around to the store and wound up ordering through them and Ashley!! What a dream!! They gave us the best price of all the stores for a very luxurious bed...It looked good...felt great..evtremely comfortable...and I'm thrilled to say I'm extremely happy with our choices!!! Josh...Prince..and Ashley....I can't thank you all enough!!! Beds and mattresses...not always easy to pick...but..you guys helped make our choices very easy due to all the knowledge you thought us!!! I'm thrilled and over the moon about it!!! Thank you soooo much and thanks to you both we'll be having sweet dreams for many years to come!!!! Awesome day shopping at Ashley with two amazing salesman like you both!!! Thank you truly fron the bottom of my heart!!! Tammy Maher!! We'll be back!!! XO 😘♥️

Great store. They have a large showroom with a good variety of furniture styles and accessories. Staff gives you space to shop.

Love my sofa

Great service and products!

(Translated by Google) Excellent (Original) Excelente

Professional, fast, and easy.

Great furniture

Corey is the ABSOLUTE best salesman. He toured the entire store several times but only for but my entire family of 5; including 3 hyper energetic children. Alley is a doll. She assisted with closing the following day. Amazing team. I will refer Corey to my sister for her Ashely’s purchase !

Megan was an excellent sale person, very professional and informative. Love her.

I walked in the lovely sales rep here Megan helped me so much! I bought a couch that was 50% off and couldn’t be happier! Thanks so much!!!

I will never again shop with Ashley furnitures. Hands down the worst purchase I have ever made. The wrong item was delivered 3.5 months ago. Finally after months of going back and forth I was able to speak with a general manager who approved a partial order of my bed and couch while I wait for the bedroom set. There were also a laundry list of other issue like scratched/ stained items delivered, items delivered when they weren’t supposed to be, dinging up walls, getting stuck on my front lawn and destroying the grass, canceling my delivery date after I had already taken off of work. Nothing but problems. It pains me that I gave these people my money.

Furniture arrived late missing pieces so we had to wait even longer for the complete bedroom set. Dresser was dirty with spider webs. The wood in the bed frame had a very strong nasty odor that's proving to be impossible to completely remove. After spending thousands of dollars here all customer service could do was $100 off. A sad and disappointing experience...

James was great. He got us a great deal on our bedroom and dining room sets and sectionals, and is having them all delivered and assembled within just over a week.

Great service and delivery is always on time. I recommend Ashleys..

There staff is super nice and knowledgeable about the product they sell. My salesman Price was very helpful and picking out my new bedroom set for my new home.

Everything went smooth . . Good salesman 👍🏻

My sales person Mr. Chavez was exceptional. He took his time with me. I explained what I was looking for. He made my experience so easy.

Corey is very professional, informative, welcoming and helpful! We will definitely be back to do more business with Corey and Ashley furniture! The experience was a complete joy!

Great selection, good prices and better service. Valerie is an angel she was so patient and helped me to find the best choices for my house. The delivery team was a bit rude, that's why I gave them 4 stars.

If you need anything for your home Corey is the guy to go to because he is so patient and instantly picks up on what style of furniture you are looking for and gives great detail them

Excellent service! Angel was so attentive and patient. Will definitely shop at this store again!

Angel and his manager was very helpful, patient and knowledgeable. The delivery crew was very helpful and the furniture is beautiful and unique! It was an amazing experience

Frank was super helpful and knowledgeable!

Bad costumer service

The experience at this store was excellent. The staff was friendly, courteous and professional. I had shopped at this location many years ago and nothing has changed. A good experience then and now. Thank you.

Jess was very helpful and pleasant to deal with. We would definitely purchase from her again!

Prices are not that bad

Quantity of furniture are awesome and delivery was accurate.

Ashley Furniture on central Avenue in Yonkers is the best. Never had any issues and I’ve been purchasing from them for years! Nick is not there anymore and buying furniture can be stressful but Corey filled that gap and helped us throughout the process (again) and made it a seamless transaction! Thank you!

Great experience at the store and Megan was fantastic very happy with our purchase. Thank you!

Duvall and Cory were very professional, courteous and patient. We came in for my daughters bed room set and ended up buying more items. We will be back to buy afain and we are hoping thise two guys are still there.

At the Ashley Home Store located on Central Ave, we had the pleasure of working with Prince and James. Both were so pleasant and knowledgeable to work with. While my friend was purchasing her living room set Me and my daughter went to do a mattress demo with Prince, who I ultimately ended up buying both a mattress and foundation from for my daughter’s room at the same time! Just an excellent experience across the board. Highly recommend!

Shopping At Ashley Yonkers location is always a pleasure. This time I worked with Chavez and made my experience smooth. When you go make sure you ask for him.

Corey was my salesman, he was professional..friendly and knowledgeable!!! Ask for him if you want great service. ~S.Washington-Spaulding

Very attentive they don’t try to sell you just anything they try to make sure you’re very pleased or what you’re taking and they explain every de about the fat material the way it’s made how hard how the quality is very good

The sales team was courteous, polite and very Knowledgeable. The items on the floor show was fantastic. I would highly recommend.

My experience towards Ashley Furniture Store has been Excellent from the beginning to the end!

Angel was very friendly and incredibly helpful. The entire staff was welcoming. Great service all around.

Excellent service.. my sale person was Chavez Bembridge, he is the best in Yonkers

Nice selection of furniture

I loved our experience at Ashley Furniture. Chavez was very attentive to our needs. Delivery was quick and the guys set up our bedroom set quickly, were professional and friendly. I would definitely continue shopping at Ashley Furniture.

Valrie was very friendly and professional. When my husband and I first walked in the store, she welcomed us and greeted us with a beautiful smile and extended her hand, introducing herself. She was dressed beautifully and smelled sweet. She let us look around and when we had chosen some living room sets, mattress and adjustable bed, she gave us a description of each item and the price details of each, which made our decision a lot easier. She was very informative, patient and courteous to me, her staff. and all the other customers in the store. She was very knowledgeable and answered all of our questions and she did everything she could to help us. My husband and I were very pleased with Valrie's customer service. I'm so happy I was able to find something affordable and pretty. The prices were just right. Thank you Valrie for making our experience a great one. Hope to see you again.

Valerie was very professional and knowledgeable. I was very happy with my purchase and prompt service

I wish I could give 0 star for this unprofessional team!! We bought a furniture 3 weeks ago and they should deliver directly to us and 2 times they brought furniture and they couldn’t do it cuz of furniture size! They said that they going to breakdown for us but 2 times furniture came together and drivers couldn’t fit it and plus they broke my door!!! This people has a communication problem between them!!! If you don’t wanna waste your MONEY and TIME don’t buy any furniture from here!!!

Excellent service ! Knowledgeable associate! Loved my purchase!!

I had a very good experience today at Ashley Stores in the Kohl's Shopping Center in Yonkers. I was looking for a console table and Miguel helped me find a nice one. I was pleasantly surprised because I didn't think I was going to find one. He was very professional and pleasant. He has a nice persona that makes you feel comfortable.

Very professional service!! Will definitely go back!!

Megan is amazing. She really took her time to address all our concerns. She helped us pick beautiful pieces. We are very satisfied.

Sales representative was professional, understanding and accommodating. Delivery date was pushed to two days and delivered on time. This was our third time shopping at Ashley’s.

David was great in helping my mom select a mattress. He was very was knowledgeable and had a lot of patience in answering all of our questions.

Service was great. Good selection. Ask for Prince. He was helpful and transparent.

Was very happy was the sale person

Good selection and courteous sales staff.

James in the yonkers location treated us with respect, patience, and listened to our every needs. He knew our timelines and stood consistent with the products and availability based on that which is the reason we are going back to get our home furnish with him when our renovations are complete.

James was great! Super knowledgeable, very patient. Took the time to understand what I was looking for and navigate the store to the perfect piece.

I would highly recommend speaking with Duval if your need a mattress. He is extremely knowledgeable about the subject matter and was very helpful. I was very impressed with Duval.

Items were delivered with scratches, chips, and damages. The process to “rectify” issues is tedious. First, you can’t reach the actual store by phone at all. You have to speak to a rep from the company. They had to open a service order for which they requested pictures for their review. Now I am waiting for them to figure it out with damaged furniture in my home. Terrible service. TERRIBLE experience. ALSO, somehow there was a mix-up and I ended up receiving the wrong chair. They refused to find a suitable solution because they don’t have a return policy. The only option they gave me is store credit, minus $200 for a “disposal” fee for them to pick it up from my home. NEVER SHOPPING HERE AGAIN.

Outstanding service must visit.

I was very pleased with the attention I received at the Yonkers, NY location. I went in with the intention of purchasing one accent cabinet but because of the great Memorial Weekend pricing, and amazing assistance from sales representative - Chaz, I purchased 5 pieces of furniture. Chaz is Genuinely pleasant, patient, professional and super helpful. Thanks Chaz. Grateful!

Had a Exceptional Experience with the Yonkers Ashley store from Start to Finish !!!!!..I Highly recommend...Stellar Service I received.... Great Job to all...Thank You 6 *3* 2022

What a wonderful team! The camaraderie they had with one another, in addition to their professionalism, was top notch. I received A+ service from Kiesha and Prince! They were so courteous, patient and knowledgeable. I definitely recommend and will be going back. Thank you for the awesome customer service.

The sales person was very professional and friendly. Very knowledgeable and kind. Very attentive to my needs.

Bought all my furniture from them. Salesperson were respectful and answered all my questions I had about the furniture.

Fast, friendly and timely delivery and set up!

I purchased a sectional couch at this location the transaction was smooth and fast thanks to James atencion and follow up to the whole process I would definitely will be going back.

The store is much bigger than it looks and the staff is very knowledgeable and polite. Highly recommend this store!

Irie handled my purchase with such speed. The first day I went to look she offered her assistance and to help me get the best price. I followed up with her and went straight to her when I was ready to purchase. That checkout process had to have been less than 20mins. It was so quick but it was so friendly and engaging. Irie’s personality helped the sale. Everyone else was also super attentive from the moment you step inside. Very willing to make things happen for you.

Bought a sofa on Apr 10th. Delivery was scheduled on Apr 29th, called a few days before the delivery date and a new delivery window came up. Scheduled a new date, the sofa was delivered on time, in fact it was delivered 50 minutes early which is a plus. Couldn’t be more happier! The sofa’s price as well as the delivery fee are beyond reasonable considering the size of the sofa. Will definitely come back.

I was helped very nicely by a young man named Angel, super helpful! I was able to find everything I needed at a great price. Angel was very patient and professional. Totally recommend!

On time. No mess. Professional delivery n setup

My reason for this rating was the advisor we met at the door as we we entering. Mr. Gabriel Matos was very knowledgeable. I was ready to buy the most expensive bed and base but i had to settle for just a mattress. He was very understanding. I am very happy with my purchase. It was a great experience. Thank you for your service Mr. Matos

Great experience from shopping and my delivery

We visited this location before and due to a previous appointment we had to leave. This visit were greated by Megan. Again what a great experience. Very knowledgeable sales expert. She listened to our needs and style were going for and showed us many options. Never rushed or pushed us to pick or buy. We did find a sofa set we both loved and she got us a great deal to boot.

Greetings, when I went to Ashley furniture store to purchase some items that I need for my new house, this young man as soon as coming to the store he kindly and professional salute me and said to me welcome to Ashley store with a beautiful smile, I really love that.

The gentleman who helped us in the store was very knowledgeable and really helped us create our space. We revived our furniture today and it was exactly the look I was going for !

Good experience, did wait months due to back orders but it was disclosed by sales team (Miguel) which items were on long list. The wood furniture is good quality and we'll keep going to them.

I had a great experience with Ashley furniture. This would be a 5 star rating if I didn’t have to wait 4 months to receive my furniture. That was very disappointing. I thought about canceling my order several times. Stress I didn’t need. In the end we were very happy with our furniture.

Amy from the Yonkers store was great! Nice, efficient and informative.

3/16 UPDATE: Emailed Ashley 3/7, as they suggested and still haven't heard back. So I just purchased a $300 topper from Wayfair. Delivs this weekend. Wish me luck! From the moment I laid my 125-pound body on this twin-sized mattress at home, I felt the center caving in, ever so slightly, but enough to disrupt my sleep. What's weird is that the edges are rock hard, in contrast. Actually, this entire mattress is probably as firm as I would expect from a table in a morgue. In other words, not what I experienced at the store. I have bulked it up with a feather bed topper and a padded mattress cover; not much help. It's been more than a year so I contacted Ashley. They sent out an inspector-of-sorts and he told me that I would hear from the office but the bed would have to cave in much deeper, 2.5" to be exact, for this mattress to be considered having a manufacturing defect. 2.5"?!? I was hoping Ashley would consider negotiating a solution like throwing in a thicker topper but the message was simply, "the claim was now considered closed." So I'm running out to spend more money to try to make this mattress work. Bottom line: For a comfortable night's sleep to be guaranteed, one probably needs to spend more than $450 for a mattress. Finally, don't be fooled by the beauty and texture of the mattress. Just like, don't judge a book by its cover.

Great group of people who work in this store. I always look for Dinorah.

Ashley‘s of Yonkers were very professional, they were patient, they were very careful in the sense of answering all my question with the highest of standards. Thank you so much !

When it comes to customer service I’d expect to give and receive a world class experience. Being an assistant manager at work has given me more of an insight of how I’d like to be treated as a customer. Jarvis, from the Yonkers location, was amazing from the moment I walked into the store. He walked me through every step of them process and gave amazing recommendations. I came back to the store twice before making a decision and both times I dealt with him, he was very patient with me. He also made sure I got the best pricing and deal available.

The store is very nice and the staff are very welcoming. Megan was so helpful and made the entire process of buying a new bedroom set so easy.

Valrie was extremely helpful and works with you to find the best furniture for your home. She takes her time and does not rush you to make a decision. I am very pleased with my experience at this Ashley’s.

Miguel was great to work with. Explained the product, prices, delivery and warrantees.

Our salesperson Donald did a great job helping us find what we were looking for. Donald was friendly and professional. He was patient with us and informative and not pushy. Excellent service. He made the experience overall a great one.

I stopped into Ashley furniture today not sure if I was going to actually buy anything I really just wanted to look around but I saw a lot of things that I loved. My salesperson Prince was amazing. Friendly and informative without being pushy. I'm very happy with my purchases today and I highly recommend this location

Great costumer service

Nick D was awesome. We had a very smooth experience buying our new couch.

Ashley’s has Fire service have patient staff. They’re willing to show the options they have and put different looks together in case you need an idea .. makes me feel they care to my needs rather then something just to be sold.

The sales person Tykeem Jarvis was excellent. Was very helpful and professional. He took time to show me options and made sure I was well informed. I can’t wait to get my couch. Thank you!

Folks are really nice and courteous. They are not pushing like other stores to try and make a sale. They will even allow you time to make the right decision on your purchase even if you want to go and check out another store. They also do price match.

Nick was our salesman and he is the upmost professional.

The ABSOLUTE WORSTTT furniture store in the history of furniture stores. They sell damaged and defective furniture. They sell insurance for their products that are not applicable. The sales staff does not respond at all. Their customer service does not exist. STAY AWAY! STAY AWAY! STAY AWAY! They are a fraudulent store and reported to BBB.

Gabe and Jared went above and beyond to help us choose a new sectional for our home. While we were indecisive, they were patient. It is very nice to work with patient people who uphold professionalism and integrity. Thank you Gabe and Jared.

Nick was very friendly, knowledgeable and attentive to my needs. He listened and delivered.

Our salesperson Prince went out of his way to help us. Great selection!

Really nice sales team, polite and accommodating to our needs and requests.

I have repeatedly purchased from Dinorah at the Yonkers- Ashley Homestore. I sent friends to her as a recommendation and I will continue to do so. She has been so helpful, patient and such a great personality. the customer service and staff are great! Quality is good as well! Thank you!

I would highly recommend Ashley's Furniture to anyone who is looking for quality furniture. Jessica and Prince treated me like I had been a customer forever but it was my first I got more that I was looking . Very professional staff

Keisha & colleges were just great!!

Best

Valerie was patient, knowledgeable and committed to accommodating all my needs. She even reached out to regional managers who followed up the next day to accommodate delivery time and dates out of range. Highly recommend her and the team for your home needs!

I purchased a dresser recently but unfortunately I had to return it when it was delivered. The staff were apologetic and processed a refund quickly for me.

Overall great experience. From Scott my salesman, to the delivery men, A+++. Through no fault of there’s it took 2 1/2 months for delivery but that was because of the supply chain issues but it was worth the wait. Would go back to them in a heartbeat!

Wonderful experience, would highly reccomend dealing with Gilly and Megan!

Make sure to talk to Scott or Patrick. They were EXTREMELY helpful and was able to accommodate my needs for a meeting couch. I recommend Ashley’s highly. I’m very satisfied with my choice and furniture!

It’s excellent customer service by prince and the manager.

I was very honor by the sells person, he showed excellence in comunicating about the merchandiser was selling, he was very confident in himself .The sellmen was knowledgeable in the products that were displaced. I truly enjoyed the experience of shopping at Ashley Furniture, it was a pleasure doing business with you. Thank you so very much for a wonderful evening.

Good communication throughout my purchasing experience and all I purchased was a loveseat. The sales person treated me as if I was purchasing an entire living room set.

I was greeted by Gabriel ⁶

Our sales associate, Meghan was so patient and took her time to help us find a bed that met both my husband’s and my needs. Highly recommend asking for her!

The sales associates were friendly and polite. They did not try to sell me anything that I did not want. They simply provided me with quality service.

I had a great day at Ashley. The people that helped me was really great. They explained everything and every question that I asked them. They're very nice people

Sales Rep Duval was extremely helpful & made our purchasing experience as smooth as possible! Thank you Duval for taking care of us!

Originally I was disappointed with my merchandise. It was damaged and for a moment I thought they weren't acknowledging my complaint. To my satisfaction they replaced my loveseat and made sure that I was completely satisfied. Great job Ashley.

From the moment I walked into ASHLEY'S FURNITURE and was greeted by sales agents Valerie I knew this was the place I was going to buy my furniture. She's is very knowledgeable, patient and professional. I will definitely do business with her in the future

Fast, Efficient, Product in new great condition

In this store you will find products of excellent quality, contemporary. the service was excellent it is a bit expensive but it is worth it for the products you can buy.

Salespeople were helpful but not super professional. While I was there my sales person fought with/yelled across the store to other sales people on - 1 how the other person had ruined their sales last quarter, 2 who had to help me get my floor model in my car, 3 what the process was to complete my paperwork and 4 what the return policy was on floor models. Nice furniture at okay prices, but very weird staff.

Professional associate (Nick) helped us in selecting our items. He gave us as much time as we wanted and didn’t pressure us at all (he was just available whenever we needed him and let us explore on our own afterwards). It was the easiest decision for us (and the prices were reasonable, too).

The sales associate was nice and helpful. Walked me through my options for a new sectional. I mentioned I needed something dog safe and they pointed me in the right direction. Never pushy and very patient.

Great customer service. Bought two living room sets from that store. Great delivery guys too. Highly recommend.

Came to Ashley for some new furniture. Duval and Anthony were so amazing. Knowledgeable friendly non pushy and just very sweet. Would recommend everyone I know to them and this store.

Great selection & gave me a great deal.

Cheaper prices elsewhere. Same item purchased for less money at another retailer even after a 30% off Ashley coupon was used. Ashley refuses to price match or adjust purchase.

After some very stressful weeks due to flood damage to my apt. and countless unsuccessful hours searching online for furniture that would deliver quickly, I finally decided to go to a store. I went to Ashley’s in Yonkers and I was greeted by Nick. He asked a few questions, made some suggestions and then gave us space to shop. Once we made a decision, he made the purchasing process really easy and four days later we received our new couches. The delivery guys were also great. They arrived in time and set everything at the blink of an eye. I’m very happy that I went to this store.

Excellent experience! Bought our first furniture set together as newlyweds. Nick was very helpful and we look forward to receiving our furniture!!!

The sales reps were awesome and very helpful with my purchase. Thank you Dinorah and Amy… The delivery service guys were great as well. Careful with my pieces and punctual. Thanks Ashley Yonkers store

Great experience! We was helped by Jarvis, he did an excellent job helping us and trying to accommodate our needs. I couldn’t decide which bed to choose and he was showing us different options and had lots of patience with me. They also did a mattress test to decide which one was best for me. The manager was also helpful. It was a wonderful purchase can’t wait to try my bed at home. Thank you

We purchased a beautiful bedroom set and gorgeous grey leather sofa and love seat from the Ashley Home Store in Yonkers. Our Salespersons Jarvis and Duval were amazing! They spent so much time with us to make certain we chose the perfect bedroom and living room furniture to best suit our needs. Everything was explained to us in detail including the delivery procedure. We will be long time customers.

My husband and I came to Ashley’s today and the customer service was phenomenal! He came in before me to check out a few options knowing I am super picky. I came back with him and the help we had from Dinorah and Amy was awesome. They knew what they were talking about and didn’t try to up sell us! They listened to what we wanted and showed compassion for our concerns towards our dogs scratching the wrong fabric. We spent a little more money just because of their knowledge and expertise. I truly recommend going to this location… especially since I’ve been to so many other stores and this one was the happiest and fastest I’ve ever been to! We really appreciate the service and can’t wait to enjoy Sundays on our new couch.

I had an amazing experience today with Prince and his manager. Both young men worked with us to accommodating every piece of furniture we ordered. They were so nice and explained everything so nicely. I will definitely be ordering whatever else I need through them!!

Amy was very helpful in purchasing our sofa. She was patient and found exactly our color and specifications of the Beautiful sofa.

BEST SELECTION OF GOOD QUALITY FURNITURE, QUALITY, WITH GOOD PRICES AND FAST DELIVERY. 🙌

We had a fantastic experience with Natalie at the Yonkers Ashley furniture store and their delivery guys were strong careful and clean thank you!!

I had an overall positive experience with this store. I purchased my new sectional couch from here. On the day of the delivery it was challenging to get the couch into my apartment however the delivery men were very persistent. They were able to eventually get the couch in my apartment :)

They honored the internet price which was 200 less!! Very fast and professional delivery my son is in love with the Effie bedroom set will definitely shop again

Shopping experience in store was top tier & the delivery/set up was seamless ! Future purchases are guaranteed.

Absolutely horrendous. I placed an order for a sectional over a month ago. The delivery was delayed by a week. Once it finally arrived, the delivery crew was unable to get the the entire sectional my apartment. They ended up leaving the half of the sectional that they were able to fit. I called back the Yonkers store to figure out how to move forward in getting the second half of the sofa delivered to my apartment. I was unable to get through to the Yonkers store and the phone line rang continuously before disconnecting. This happened over a dozen times. Finally, a manager from the store contacted me several hours later and said that he would try to rectify the situation. After that conversation, I received no communication from either the store or the manager. The manager will not take my calls and neither will the store. Long story short: If you're looking for a store that will put in minimal effort throughout the entire ordering and delivery process before leaving you out to dry and flat out ignoring you, this is the place to go.

We had an awesome experience in this store. We came to look for a dinning table and we left with purchasing a beautiful one. Keisha was our sale rep and she was professional, lovely, and outstanding - made our experience smoothly and enjoyable. Thank you Keisha for everything! Also, the delivery guys were efficient, and quick to put together our dinning table. Overall, we are happy and we will be back for some more furniture 😊

I place an order with Ashley Furniture in Yonkers on February 2021 and we are in September 2021 and they still giving me the run around with the bed room set. It’s been by far one of the worst experience that I ever had buying furniture. When you go to the Store the Management always tells you will send email to the main office and warehouse but I have never seen nothing different. We have been calling and the delivery date have been change multiple times. Definitely won’t recommend Ashley Furniture to no one.

Keisha was a marvelous representative at the Ashley on Central Ave. We are moving into our first apartment and needed bed, mattress, couch, the works! We had no idea what we wanted until Keisha took us under her wing and led us through the entire store like it was a ride at Universal Studios. Honestly, I didn't think it would be so much fun! Keisha was polite and professional, she got to know us and used that to help us determine our preferences. She made all these decisions easy and fun to boot! This is the best experience we could've asked for all thanks to Keisha!

Hi Susan Singer, Was incredible we’re coming back because of her Larry Del Casale

Tia was the BEST helped us very much and had great taste with what we where choosing, 5 stars!!💕

Scott in Yonkers Ashley’s. Absolutely gem to work with. Not only informative but honest and could have stayed talking with him for hours. We bought mattresses and his white glove service was top notch. Ashley’s furniture is lucky to have Scott a sales representative for them!

Very helpful, delivery was on time and done quickly

The Good: Showroom was nice, the staff were pleasant, and ordering my sofa was a piece of cake. The Bad: Pushy insurance policy for couch stains which I suspect is a total scam. The Ugly: Delayed delivery of my couch for two months and didn't respond to my inquiries for updates. I called today and they told me it'd be another month. I demanded immediate cancelation and refund and the associate I called was unable to do so. I will not be shopping at Ashley Homestore in the future and I'll be complaining about this until my friends beg me to talk about anything else. Update: pursued and recieved refund through the bank after Ashley Homestore missed refund windows twice. Total scam!

My experience was good

Tia made my experience so easy and enjoyable! I finally have furniture in a room that's been empty for ages!!! She is wonderful!! Yay...

Sue was absolutely amazing to work with! After 4 furniture stores we finally left with a sectional we are in love with. Thank you Sue for being patient and helping us get the couch we wanted. Ps. Ashley will build a piece in your home if it wont fit through the doorways!

I'm currently dealing with fraud committed by this store review has been updated due to the current situation and criminal behavior from Ashley homestore. Don't shop here they lie about available inventory as well as numerous other issues like attempting to cancel a credit for damaged goods because they've failed to deliver the item they sold me.. crazy right. Also don't trust the sales manager Scott. He's a flat out liar. Purchased an item in June and was told we'd have deliver within 30 days. 30 days came and went. We reached out were told it would be delivering the first week of sept.. that comes and goes we call back and are told 1st week of October... we called recently to see when they are delivering and store manager Austin told us the first week of november.. we'll after the call about the canceled credit we ended up speaking to the operations manager at corporate in Edison.. yikes seems austin lied now find out this item won't be in stock until April 2022. Austin is a liar he will lie to your face and have absolutely no issue with it all they care about is if they made the sale the day your there.. however what Austin didn't realize is we took snap shots of all of our chats with him ... yikes so I have the record of the dates he lied about. Better business bureau and consumer protection were both contacted and have opened up cases. Any positive review you see on here likely hasn't passed their delivery window yet or hasn't thought to come back to update it. Don't shop here. Also if you're going to reply to this review Austin try not using a boiler plate reply like you have on all the others. Speaks volumes that you can't even take the time to write out a reply that just doesn't insert someone's name. Gross. Kicker is until we were notified about this I was all set to order about 16k in items for our first home we are buying.. not anymore. I really had a good opinion about the store until I realized the ownership operates like this.

Prince helped out and he was super helpful! He took his time and showed me around the showroom, and was understanding to what I was looking for. I would recommend him to anyone I know that has any furnishing needs

Gabriel the salesman was very pleasant and professional. Gabriel took the time to show us various sofas and an extra center table. I recommended a friend of mine to buy a sofa from him which they are happy with and will send him a couple more when we open our new complex being built...

Prince and Keisha were amazing! Definitely recommend this store for anyone looking to furnish their home/apartment. Incredibly helpful and willing to answer all of our questions.

Everyone was extremely helpful and nice! Had a great experience.

Denorah and Prince were beyond helpful, very understanding, down to earth and not pushy at all! It was a very pleasant experience and I would definitely come back.

They start off great and then things go down from there. From the delivery date to not even a return cl to see if a delivery was received or to tell me it was canceled. This particular Ashley is not worth going to. I usually go to the Ashley in New Rochelle,, but because we ate at BBQ, we thought easier. Big mistake.

Had the BEST experience at Ashley today. Our sales adviser Scott Widder was amazing! After telling him what we were looking for, he quickly found us great options, without overwhelming us or being pushy to hard sell us! And when we decided to purchase, he made the whole process really simple. Thank you for a wonderful experience, Scott and Ashley Furniture! We will refer you to all our friends! :-)

The staff at this location is nice BUT the quality of the items and the customer service after you have paid for your furniture is beyond terrible. They will not help you , replace or repair anything EVEN with the extra protection plan. I am filing a complaint with the BBB and corporate. This store is a ripoff

Went to purchase a loveseat for Memorial Day! Amazing deals and excellent service! Mr. Scott Widder was SUPER helpful and open to providing his contact information incase there are any issues with your order. SUPER HELPFUL, PERSONABLE AND AMAZING SERVICE! thank you again.

Second time working with the staff from Ashley’s. I was honor to work with Keshia and Tia. Both were able to help me with the purchase of a sectional and payment process. Definitely continuing my business with them.

Keisha and Dinorah were amazing and so so helpful! The couch we bought is amazing and was very reasonably priced!

Staff member Meghan was amazing and very knowledgeable. Very helpful*

Tia was soo amazing. She was extremely knowledgeable and able to find me a sofa that fit my needs/tastes. She made me feel as ease and was so patient. I did not feel pressured, rushed or followed (I have had that experience in other furniture stores). I am so picky, but she handled it perfectly! I am so glad I walked in. Tia was a pleasure to work with and I would highly recommend Ashley Homestore. I will be back. Thank you Tia.

This is the worst experience I had ever gone through making a purchase. Back in December 29,2020 I made a purchase for a couch that according to the seller was on back order and it was going to be available by the end of January 2021 as they assure us me and my wife agreed to purchase the couch and a set of tables for the living room area. Comes January nothing they did not had the decency to called us the second week of February I called to find out what is going on they tell me since there was a snow storm at that time deliveries were delayed but the item should be delivered the first week of March. March come by and on March 13 I called back again they told me that due to Covid now the item was not even at the warehouse after they assure me it was going to be delivered on March now on March they tell me that they don’t have even have the item in stock that they are waiting for a delivery to come in that 100 percent on April will be there and the 2 week of April they will deliver the order April come and go on April 29 I go to the store without any remorse they tell me that sorry they don’t have the item that it is looking at 6 or 9 months before they get the order if they can get the item at that point I went ballistic I just had enough I told them to just refund me the order because it was outrageous. The person pretended to cancel the order because until this time I am fighting to get my money back it is already May 6 this thief’s that is the only way I can called them they still claim that they have an issue with the credit card and they can’t proceed The credit back to my account I keep calling them and every time they give me a BS story and that they are just waiting for accounting to issue the return issue is that I made partial cash and partial cc payment and I know that if I contact my bank they will just credit my card money and never send me the check for the cash. Be aware this store is the worst and I will never buy anything from them ever again

Meagan was very helpful and knowledgeable. She has a great personality and had a lot of patience with me.

Great service, Tia made our experience very easy and exciting. Highly recommended 👍

Just left this rag of a store. The sales woman didn’t deem our product want a big enough potential commission, so she abandoned us. We went up to the 2nd floor. She said she’d be right up but never came. After waiting 10 mins, we went back down and she was sitting at a table chewing gum and doing her nails. When I thanked her sarcastically for her help, she rolled her eyes.

Thank you Amy and Scott for helping us find the perfect sofa! They were very patient and professional with us. I will definitely visit again.

I walked into Ashley in Yonkers after having two less than great furniture shopping experiences at two other stores. I was in a less than wonderful mood to say the least. Then I met Natalie J. She spent quite some time with me showing around the two floor showrooms and knew almost instinctively what I liked and needed. It was a great experience. Her manager (whose name I unfortunately have forgotten) was also amazing. I cannot say better things and I went back a second time to finish furnishing my apartment.

Best store to get all your furniture needs. The staff are very welcoming and help you with what you want. They are honest and I like that

So, I do not normally make reviews but this time I feel obligated. This store, compared to the many Ashley stores that my family and I have visited is what I imagine is the company's Gold Standard. I have been to this location 3 times within the last 6 months, buying furniture that was ruined from a house fire we recently had and the store manager Denora (forgive me if I misspell your name) has been an absolute star. Most times managers are not excited to make sales, but Denora does not care. She will never make you feel pressured, respect your budget, she knows how to problem solve, how to offer you flexible buying options that do not ruin your credit. She is knowledgeable about every piece in the store. Not only is Denora a star but the team as well, particularly Natalie and Tia! Natalie spent a generous amount of time with my father who can be hard to please and she explained everything and how to care for a mattress that he was investing a lot of money in. Tia was so sweet and caring. The whole team at this store is great. The store is well designed compared to other locations we have visited, making it hard not to love all the furniture. You will easily want to redecorate your whole home especially with the help of any of these team members.

Very fast and clean

I'm old school so going to the store was a prerequisite, bottom line. Their selection is great and the price range is alleviating for working professionals; the ability to do a layaway purchase only sweetened the deal! I'll end by saying that you'll be happy with the final product and how it looks in your home. ;-)

Bad experience, ruined my day. I was super excited to see the collection when I was stopped at the door and asked for an appointment and there was a cap on how many people they could have while 4 others walked right past me into open greetings. By the time I left, still no greeting.

Hello everyone, I bought a dining table from Ashley and was very happy and satisfy when they arrived. Its look nice, comfortable and strong. The delivery young men were very gentle with the furniture and ready to put the table together. I will recommend this store to you. Good business.

The furniture selection is good

Employee Emanuel is very friendly and very informative. He has helped us a lot with finding the best fit for our home. He and other employees are very patient and friendly.

Absolutely horrible experience. This was the first and last time I will ever do business with this company, and I recommend taking your business elsewhere if you’re reading this. I could write a ton, but long review short, they messed up the delivery and it was a week late, they delivered a defective daybed and the installers tried to sneak out knowing both drawers wouldn’t open or close without using hulk strength, and the backboard had sticky and splotchy paint everywhere. Customer service told us they would order replacement parts, but a month later they don’t know when they’ll have the parts or when they can fix it. This bed and mattress was around $1300, so not cheap, yet they delivered a defective product and their customer service constantly gives us the run around. Ashley is a terrible company with terrible customer service and I’m probably going to have no choice but to fix the bed myself. This place is a total ripoff; stay away.

Do not buy anything from this store !!!! If you have an issue with your purchase they will give you an extremely hard time to return it. Customer service is absolutely horrible. I would not recommend this store to anyone.

This was a horrible experience. If negative stars was a thing. DO NOT DO FINANCING WITH THESE PEOPLE. Please do your research these people with rip you all the way off. Do your online research after you see the price of an item you like. They will quote you the highest price of an item if you are financing and pretend they are giving you a discount only to realize you might be paying up to 50% higher. They are like sharks.

Great customer service, delivery was flawless. Furniture seems of very good quality

Dinorah was amazing everyone should request to work with her. She’s extremely knowledgeable. She knew everything about every piece we looked at. She was also very helpful in getting us a great deal with no interest financing. If your looking for quality furniture at a great price come to Ashley’s Homestore and work with Dinorah.

Anne, Troy, and Scott were AMAZING! My husband and I weren’t sure of what furniture pieces would mesh together nicely, and they helped us so much, great attention to detail. Customer service was great and we ended up buying a loveseat and dining room set. 10/10 would recommend this location.

We were met at the door by Megan, who did amazing at helping me find a great mattress. I had walked into the store full of doubt and unsure about what to look for. She did everything to make sure I found the right one for me, which I really appreciated. Overall, good staff that are friendly and knowledgeable about the products.

Received excellent and attentive help at Yonkers Store. Delivery & setup was great as well!

Meagan was very helpful for my family and I with getting a couch. A couch is an essential piece for our family room but she helped us find the perfect fit!

I really enjoyed my experience at Ashley! I went in with a lot of requirements for a couch and Megan was very knowledgeable and patient while giving me the options they had that matched what I wanted. We ended up finding the perfect couch and can not wait for it to be delivered! Everyone on the staff was very welcoming and friendly too!

I was accompanying someone who was buying a couch!!! And it made me want to buy all this stuff for myself! They were amazing. They were Understanding, patient, and funny. In stressful times with buying furniture to decorate a new home, humor can definitely ease your mind. They definitely were amazing! Recommend the store to everyone Raven and Anthony are who you need to look for!

Great service. Tanya and prince were very helpful and patient with us.

Keisha was very patient and attentive to my needs. She was polite and kind enough to convince me to get also a dresser, but unfortunately there wasn't anything in my price range. Lovely young lady. Thank you .

I wish I could give them 0 stars , the in store associates were most helpful . However, my Product came damaged in October and they didn’t want to take it back. After weeks of calling they took the product back in December we are now in March I still have not received my refund . I’m so upset and disappointed I will NEVER shop from them again and everyone I speak to I suggest the same thing.

Tia at the Yonkers store was an absolute delight to work with. She was attentive and went beyond to make my purchase stress free and quick. Next time you're in the store ask for Tia you will not be disappointed.

My 1st time there and I love everything from the furniture , to the great customer service. Everyone there was so friendly. The sales rep Megan & Emanuel where amazing, where honest about the items we was interested in and gave us options. my husband and I couldn’t make up our mind. So many selections, we wanted everything. We was also accompanied by our 2 year old daughter, who at time was misbehaving, Megan and Emanuel never lost they cool. Megan even went out her way to get my daughter some chips. Thank you for everything. You guys where great!!

Prince and Tanya were absolutely outstanding. The customer service and attention to detail was impeccable. They got us set up with all new living room future (sofa, love seat, coffee table, end table AND A RUG!) for an unbeatable price! If you’re in the market, I wouldn’t recommend ANY other place!

Prince and Tanya were amazing and so helpful. They made our experience pleasant and worked with us and our budget ❤️ I can’t wait to put this furniture in our new apartment.

Prince was an amazing trusted advisor at Ashley’s furniture he was very efficient and helpful with me when I purchased my sons bedroom set. Highly recommend him to anyone looking for patience, attention to detail and efficiency. Ask for “PRINCE” when coming to Ashley’s Furniture in Yonkers New York. He deserves 10 STARS🤩

Brian and Scott were super helpful and patient with us through the whole process. Explained everything to us in detail. I recommend both.

Been our go to store for sometime now. Always a pleasant experience. Purchased another mattress a couple of weeks ago. Tia was great. Gave her info about our prior mattress purchases at Ashley and she looked it right up. Boom...got the the same mattress at a better price. Competence and consistency will get me every time. She’s definitely an asset. Quick on her feet. All the best. Tony & Lina.

Tia was very helpful and patient with my fiancée and i. She was very detailed on how the financing and delivery works. Would definitely recommend to a family//friends.

Excellent experience. Prince was very helpful. An excellent salesman. Prince took his time and explained everything to us and made our furniture shopping experience easy and stress free.

Very friendly.

Tia and Natalie were extremely helpful and knowledgeable about their product and promotions available.

Our salesperson, Andrew Clarke, was wonderful! He made the shopping experience for furniture super comfortable and accommodating. He answered all questions we had while maintaining a very professional status. We will definitely recommend friends and family to Andrew as well as come back in the future for furniture purposes. We give Andrews customer service a 5 star for assisting in helping us find the perfect bedroom set for me! D & M Grace

My husband and I had a very productive and pleasant shopping experience buying a new bed and mattress at Ashley. Megan greeted us when we arrived at the store. She gave us the right amount of space to shop and each step of the way as we made decisions. She was incredibly personable and listened to our family's needs. She patiently showed us several options while instructing us on Ashley's philosophy regarding getting the best quality furniture for good value, particularly for sleep. She was clearly very knowledgeable on the cutting-edge technology and presented all options. It was a relatively quick and painless experience and we're very pleased with our new investment!

Jessica & Valrie are the BEST!! They patiently helped my husband and I get out first living room set. I will definitely recommend these two beautiful women. Thank you for the amazing experience!

Tia South was amazing! She was professional, patient , and knowledgeable in all the pieces we picked up. Thanks again!

Tia was awesome!! Definitely will be going back! She was very helpful with the stressful process of furnishing a new apartment!!

It’s possibly our third or fourth time coming here and have yet to be disappointed. Immediate help by the staff. We were helped by Jessica and Scott this time around in looking for a new sofa. They made the process easy and quick! Gave us plenty of options to choose from with styles and colors. Will continue to come back for more home furnishings.

I have been helped with my purchase by Jessica. She very helpful, pleasant, patient and personable.

My partner and I purchased a Tempurpedic mattress with adjustable base, it has been one of the best investments I made! The price was even better.

Great deliver guy. Great sales rep.

Keith Z helped us last Saturday. He was new but very helpful and personable. We got our sofa today, a week later, the delivery was delayed by 3 days but only because of the snow storm. The delivery guys were awesome; Great experience; highly recommend! Thankyou Keith! Paula & Earl Tompkins

Shoutout to Tia! The best and most knowledgeable sales person who was a pleasure to work with! Thank you for excellent customer service!

Thank you TIA. You were AMAZING. I could not have done it without you. TIA is knowledgeable, patient and did everything possible to work within my budget Walked in to browse for a replacement mattress and not only found the perfect one but also a chaise sectional that was the perfect size for my small apartment.

Mr. Duval he is perfect and always nice customer service with me and my wife i always come back because of the excellent customer service has Duval... see you next time anybody that comes to Ashley Furniture ask for my friend Duval

Scott and Troy were extremely friendly, patient, attentive to our questions/concerns and knowledgeable! The whole staff made the shopping experience pleasurable. We look forward to shopping at the store again!

Oh where to start. I bought a full bedroom set about two years ago. PAID IN CASH. We had so much trouble with the headboard we had to wait twice for it to be sorted and had my husband and I had to sleep on the floor until the issue was taken care of. It took MANY MANY calls to take care of this issue. I needed two new sofas and decided to stay local due to covid and went back to Ashley. OMG. How I do so regret this. Paid cash again. Troy was so helpful. And said ANY problems do not hesitate to contact him. Sofas arrive. And as I rub my hand along the sofa I got stuck with a industrial needle. Took photos and kept the needle. Delivery men saw this. Two nights later we got to sit in the sofas and one you just sink so far down you feel like sitting in the floor. Rang store and was told by Troy. Once it is delivered they will/can’t do anything for me. . Rang customers service TWICE. Same thing. They will sent me a link to send photos. Still waiting for email link and a phone call. They are just the worst. STAY AWAY PEOPLE. I should have kept to my promise to myself.

Meh...it was okay. The store didn't seem to match what I've seen in the commercials. But the staff was friendly and not too aggressive so I definitely appreciated that.

I went to Ashelys furniture an Rosaime and prince was amazing help me with everything I needed got all my furniture will definitely go an get more from them absolutely amazing please ask for them they are amazing

Megan and Gabriel were amazing and helped us pick the best bed for our bad backs. They made this process so easy.

My salesperson Megan, greeted me at the door with a smile and attended to me and my son. She was very professional, courteous and NOT a pushy saleswoman. Megan was very helpful in helping us pick out furniture. I'm so grateful for assistance 😀👍🏾🙏

Sales rep. Megan was a great hel0 fast and wuick with her service. She knew where everything was and help with putting everything together.

The staff was extremely nice and beyond helpful. They gave me many options that worked within my budget. I would highly recommend anyone to come and purchase something from this furniture store. Thank you to the staff for an amazing experience

We had a great time at the store. Rose was a pleasure to work with and was very helpful throughout the whole process.

Great payment plans. Great prices and great quality furniture. And the delivery was so organized and built my furniture sooo quick lol.

Natalie immediately greeted me and my family as soon as we walked through the door at Ashley’s Furniture located on Central Avenue in Yonkers, NY. She was extremely helpful the entire visit and didn’t rush me at all. I ended up walking out with a bedroom set and living room furniture and I was very happy with my purchase. I will recommend anyone looking for furniture to come and speak to Natalie because you will be highly satisfied because she is extremely friendly and knowledgeable about the furniture.

My experience at the Yonkers location was awesome. I had the pleasure of meeting with Tia and Brian. Not only did they meet my needs they exceeded them. I am super happy with my purchase. I will be telling my family and friends the Ashley HomeStore in Yonkers is the place to go!

excellent services and very good prices

We loved our experience. The furniture is all very stylish and comfortable. Prince was the best salesman!

Prince was an excellent salesman. Helped us with everything we needed

Prince and Tanya were absolutely great. They took amazing care of us, they didn't push us into things we didn't want. Made suggestions to us but ultimately respected what we wanted. If you need to buy any kind of furniture or home decor, I recommend going to this store and asking for Prince or Tanya.

We visited Ashley in Yonkers after making a purchase at the Peekskill Ashley store with below than average experience. The people at the store in Yonkers are friendly and helpful not like the other store. Our sales person in Yonkers was named Megan. She was absolutely a pleasure to work with and very helpful. We only wish we would have purchased all our furniture from the Ashley in Yonkers. If you’re looking for a no hassle no pressure and helpful shopping experience go see Megan in the Yonkers store.

If you come here, do yourself a favor & ask for Scott upon arrival! I came here to buy a sofa & he was beyond good, he was amazing!!!! Extremely patient, helpful & offered great advice! Ordered a beautiful sofa & love seat!!!! I would absolutely come back to shop here again & would highly recommend this location based on such great experience with Scott!

Duval made this experience memorable. He was informative but not stifling. He made this experience better and I wasn't planning to wall out with any furniture and we left with a sofa because he explained well and was very helpful. Best, Crystal and Charles

I’m moving and in search of a grey sectional pull out couch in kind of a hurry. I’ve searched online been to countless furniture stores will no luck in sight. I’m panicking thinking the couch I want doesn’t exist until I go to the Ashley HomeStore in Yonkers, where I meet MEGAN! I her told about my situation and how I’m losing hope on finding this couch, when she says I can help I have 3 different options I think could work. Skeptical, I follow her around the showroom up the stairs and 1st couch she shows me and my family is the one I’ve been looking for but didn’t know existed. Megan at Ashley HomeStore in Yonkers found my unicorn couch with the utmost professionalism, knowledge, and super friendly demeanor I have seen in a long time. She worked with me on all fronts to make sure that the couch was mine as there were only 3 left in stock. I always saw the Ashley HomeStore commercial on tv, but now after my experience with Megan. I see it and I smile!

Natalie is a awesome sales woman she helped me and my wife out w superb customer service.

Ashley is by far the worst place you can purchase furniture. I accept when mistakes are made and I will always give a chance to remediate, this was not that. I only purchased a dining room set and was given the run around for a almost month. I was told the delivery would take place on a certain date and when I called the day before to confirm, they had NO record of the delivery on file. Ashley’s communication with each other is almost non existent. After being told my delivery was not in the system I went to the store to get some insight as to why this happened and what I can do to move forward. Nothing was done, I was told I would get a follow up and was never followed up with. After not heard from anyone, I made my second trip to the store. I spoke with someone else who ASSURED me that she would call me to follow up and would make it her personal duty to do so. She did NOT follow up with me once. At this point, I am frustrated and annoyed because I just want my dining room set to be delivered. After multiple attempts to schedule a delivery date, I finally did so by contacting their customer service department. When they came for the delivery, they had delivered the wrong chairs. So now I make a THIRD trip to the store. I ask to speak to a manager and when he approached me, he sat right down in front of a computer and didn’t even acknowledge me. I will never understand people who don’t change career paths when they hate their job so much. Anyway, he said he would discount the chairs for me for the inconvenience. I was still very angry because they weren’t able to give me a redelivery date that day but I gave them ANOTHER chance to get it right. The manager did follow up with me but he spoke with me like he was annoyed and hated his life. Really not my problem. If you are a manager, this is what you need to deal with. Put on your big boy pants and get over it. He told me that he never said he would discount the chairs, he said he would discount them to offset the RE-delivery charge. I SHOULD NOT BE CHARGED FOR A REDELIVERY CHARGE PERIOD!! It was Ashley’s fault that I was delivered the wrong chairs. After trying to get in contact with the store owner, speaking to 6 different people who couldn’t do anything for me. The manager finally gave in and discounted me the chairs because he probably just wanted to get rid of me at this point. Well it has been 6 days since I received the table and the side part is already falling apart. I am now looking to get an entire living room set for my grandparents and I assure you, I will not be purchasing from Ashley’s. Seriously, do yourself a favor and go elsewhere.

Good service

Very professional and answer any question you asked for the best of their ability

It was an overall great experience! This was our first time shopping there and we will definitely be back. Keith was a great help and very personable!

I have brought an entire bed set and went to return the pillows and mattress covers because I found them cheaper some where else they said they cannot return them due to all sales are final but no where on my contract or store does it say that. When they said they would no the exchange I cancdlled everything but the pillows amd sheet and I wad still charged a 5 year Warren for the bed and frame that they cancelld but would not give me a refund for the warranty. I am still fighting with them and will file a claim with the BBB. This store has the worst customer service ever the sales people don't care or remember you when you purchase anything. Any issues you have they pass you to customer service number who then sends you back to the store because it an independent franchise and you need to go to deal with the issues at a store level which means they pass it back and forth.. don't buy anything from this store or deal with customer service. They tell you to send an email and they do not follow up with you. This place is the most unprofessional ill go to a no name furniture store and probably get better quality furniture and service. The sofas don't last more than a year i brought 2 sofas that were leather and they peel and crack and break... buyer beware!!

Scott and Tia were extremely knowledgeable and helpful. They made purchasing a mattress for our new home a lot easier. We will definitely be back to this central ave location for future purchases!

I worked with Scott and Brian who were extremely wonderful especially Scott. Scott who was primarily helping me was extremely knowledgeable and friendly. They both made me feel extremely welcome and at home which as a result, ended in spending all my money with him. I will be back to purchase more and will always ensure to ask for Scott and Brian. Thanks !

Worst experience in my life buying furniture from Ashley store in Yonkers. Bought a dining room set and a carpet, and the dining room table has a defect on top of table and I have been running around for the last 2 months trying to get a solution. Still no fix and no help from Ashley. Wrong carpet was delivered by Ashley, and now they wont switch it to what we ordered. I would never buy from Ashley furniture again and I would not recommend anyone to buy from here. This place wont stay in business for too long this way.