Ashley Store | Arden, NC 28704
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Arden, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Arden, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Ashley furniture has been the best furniture store I’ve ever dealt with! earlier this year I had bout 3 mattresses and 4 mattresses protector for 2500 and put straight into storage up until 7 months ago when me and my kids finally got housed me and my kids lost everything due to the hurricane Helene. I contacted Ashley furniture to see if they could help me replace what I had lost that I purchased earlier in the year. Ashley contacted me back 2 weeks later saying I got approved for 1300 store credit 2 days later I came to find furniture TJ Joe and heather all were SOOO helpful literally walked me through the entire store multiple times to help me figure out exactly what I’m looking for and wanting I will definitely 10/10 recommend this furniture store to everyone and I just want to thank you Ashley home furniture store for EVERYTHING you guys have done for me and my family
Service was excellent.
Eric is great!!! My only place i shop for furniture.
TJ was awsome. We got just what we needed.
Lo haré en español para las personas que estén buscando muebles hermosos. He sido clienta de Ashley desde hace más de 11 años.honestamente siempre busco precios bajos y voy a checar a otras tiendas de mueblería y la verdad es que siempre termino en Ashley. La primera vez que compré en Ashely(11 años atrás) tenían una tienda afuera de la instalación y tenían muchos muebles en casi el 70%. Están un poco indecisa porque tan baratos. En ese momento le había atinado al día que tenían esa feria de descuentos y solo eran dos días si no mal recuerdo. Los muebles estaban hermosos. Ahí mismo compré mi sala y comedor. La segunda vez que regresé fue mi recámara y después la recámara de mi hija y después la de mis hijos. Ashley tiene muebles hermosos la verdad es que cada vez que voy me quiero traer todo y remodelar de nuevo! 😅 La última vez que fue que fue el 11/17/24 (sale order 2043537954) iba solo a ver si iban a tener descuentos por Black Friday y salí comprando decoraciones hermosas. Los empleados siempre me an tratado súper bien, muy amables. Si no calificas para que la tienda te financie, tiene un programa que se llama accepting now ellos te financian y te ayudan a crecer tu crédito muy rápido no solo en la tienda si no en el buró de crédito también. Una recomendación es que liquides los muebles en ese momento o en los 3 meses sin intereses.
Erik was a wonderful help! Great attitude! Our family found a beautiful sofa at an affordable rate! Cannot wait until it arrives to our home and we can use it as a family for movie nights and TV show watchings! Thank you so much for your help!!
Eric did a great job in helping us select the best mattress. Thank you so much!
Eric was very helpful, patient and knowledgeable And speaks Spanish! That was a plus!
I purchased a mattress from Ashley’s in Arden, NC and was told by their sales representative that my old mattress would be taken away. Then when I accepted delivery the delivery man refused to take the mattress. What can I do. I have no means to dispose of it. I talked to their corporate office and finally to store manager. All I got was we’re sorry but we can’t keep our commitment. Done with Ashley’s! I’ll see what the Better Business Bureau has to say about this companies practices.
Had a wonderful experience. As soon as we walked in we were greeted by Joe. Joe was helpful and informative. We had an amazing experience working with him and could not be more happy with the customer service!
Today was my first time in an Ashley Homestore. The service in this store was amazing! Everyone was so friendly and professional!
Not pushy:) Informative and super nice.
Joe Nuckolls helped us out with buying new bedroom furniture on Sunday 11/17. He was very knowledgeable, friendly and helped us out in record time. He didn’t try to sell us anything we did not want. I would highly recommend him to friends and family. Sincerely, Amanda and Tom Roderick
Great place with very friendly and professional sales people. I would highly recommend the salesman who helped me his name is Robbie.
Joe was a wonderful help!! We purchased an entertainment center and living room table set and a chair for our bedroom!! Ask for Joe!!!!
Great service. Tyler was very helpful and detailed and knowledgeable!!
Rob was great!
Buying furniture from Ashley Furniture was such a great experience unlike buying a car! We had bought from a different Ashley store where we previously lived and had a great experience so we figured we would get the same here. I had read previous reviews here on Google about Tyler and how great he was to work with. We were greeted by Tyler when we walked in. We told him what we needed and he gave us a layout of the store. He gave us the space to look around the store and told us to grab him when we had questions which we did. Tyler knows all of Ashley furnitures products well and was extremely helpful! His overall attitude is great and he’s super nice! Definitely someone you want to be around! I’m sure the other sales associates there are great as well but we only ever interacted with Tyler. He made the process so easy for us! We will totally buy furniture from this location in the future! Tyler also helped us save quite a bit of money! Giving us an overview of financing and payment options to save an additional 20% on the furniture! We couldn’t have been happier with the entire process from start to finish!
Very knowledgeable salesman (Tyler). Friendly, thorough and attentive. Great experience.
TJ helped us today! Friendly, helpful, and professional.
Tyler and the other staff were wonderful. So helpful!! Tyler went over all of our options and worked with us to get the products we wanted at fair pricing. He also did a great job of being attentive without hovering. We are very happy!!
Super awesome! Very excited
Erik was very helpful and professional. Would recommend him to everyone.
Went in for a couch and had great customer service. Very pleased so far!
Wonderful experience, highly professional, excellent customer service. Thank you Tyler!
Thank you Joe N for your help! You helped us find the perfect couch for our needs and helped us get an affordable price on it as well. Thanks! Looking forward to getting it home!
Sales representatives was excellent great shopping experience. Thank you.
We got a wonderful deal on a beautiful floor model couch and rug. Erik was an amazing salesman!!
Great service and good discounts
Erik was very nice and helped us pick a lift recliner for Mom. Very friendly and helpful
Very helpful and attentive sales force. Very pleased. Will shop again with them
Came in looking for a headboard, but found a full bedroom suit at an awesome price on clearance.
Tyler was great and knowledgeable!
My experience was first with a phone call into the store asking about a nightstand that I'd seen online. Spoke with a lady named Heather who really went well above and beyond and was very kind and professional. I stopped into the store to check out a dresser that matched the nightstand to see if it would work for what we needed it to match another set, and I got to deal with Heather in person. That was probably one of the fastest interactions from start to finish to being able to walk out the door that I have ever dealt with with any furniture company. She quickly got into the computer what I was needing to order and I had paid and was out the door. Also the gentleman that helped me with the rechargeable battery pack for a couch and loveseat, I did not catch his name, but he was very informative and helpful with those as well. Thank you for all your help!
First day shopping with Robbie was great very helpful and informative. I unfortunately made a mistake with the measurements and had to go back in and find something else. TJ was an amazing help with getting me the size and style I needed. TJ was also extremely patient with my indisisivness 😊 Can't wait for delivery!!
TJ was very helpful but didn’t “hover” while I was looking! Great store!
TJ was such a great help on selecting our furniture purchase. I went several places before Ashley and as soon as I told him what I was looking for he was right on it. I will definitely be a repeat customer and will tell all my family and friends about TJ at Ashley furniture.
Antonio McDaniel assisted me in deciding on getting me a living room set also looking at bedroom items I was pleased on my decision thanks to Antonio McDaniel. 😊
TJ was a great salesman!
tj mack did a awesome job with his clients love that salemans
Eric was great we found the perfect living room set and saved money.
Erik was very helpful, got me set up with a new dining set
Helpful and friendly staff
Robbie was a great salesman, answered all our questions, not pushy at all. Sat with us and was very patient with our indecisiveness and our 13 year old son -who literally tried every mattress, even though we were there for a sectional.
Robbie has very comfortable beds
Eric was awesome!! Very pleasant and helpful.
We had a great experience working with TJ and he was a lot of help answering a lot of questions.
TJ and the staff at Ashley were amazing. He wasn’t pushy and helped me to get exactly what I wanted. Thank you so much TJ!
Everyone was nice at the store. Our salesman Joe was very helpful. There was a good selection of furniture and we ended up buying a sectional couch with power recliners. Overall a good experience.
Everyone at Ashley’s was super friendly and helpful! TJ has helped us for the last three days, and has been amazing!
TJ was absolutely wonderful. Lost everything in the storm in Asheville and TJ made a very stressful visit to the store easy and educational.
Best experience ever! Everyone is super helpful! Tyler went above and beyond and was super patient in helping us find the perfect fit!
Excellent customer service. Tyler was efficient, courteous, and very helpful with questions about their products but definitely recommend.
Robbie was great in measuring out what I needed for my living. Excited about my new couch!
Erik was awesome! Helped and sold us on an amazing product! Keep up the good work!
Robbie was great. Listened to our needs and took care of us accordingly. We appreciate his patience and would definitely come to him again.
Erik was extremely knowledgeable and made this an easy and pleasurable experience. He helped us find the perfect couch!
Robbie was very helpful and knowledgeable. Great experience
My sales person Erik was great. I had checked the prices on line, and he was able to match it. I always prefer to buy in a store, so it helps our local economy and I highly recommend the Arden NC Ashley location.
My salesman was very helpful and professional. I had a great experience and I will be coming back.
We had a great experience today at Ashley! Everyone was so helpful and I'm thrilled with with my new living room furniture.
Tyler was absolutely awesome, very informative and knowledgeable and helpful! Thanks so much!
Chris and Tyler were extremely helpful and pleasant to deal with!
Tyler greeted us at the door and pointed us in the right direction. Didn’t hover while we looked but was easy to find when we had questions. Check out was easy as well.
Outstanding service provided by the staff at Ashley Furniture, they were very helpful and knowledgeable. Gave me a military discount as well as reduced price from sales an specials. I am very happy with my experience an would highly recommend checking them out if your in need of furniture.
Most pleasant furniture shopping experience we’ve had. No pushy tactics, Tyler was great to work with!
Robbie did an incredible job! He was very helpful without being pushy, which is always appreciated when large items are being considered. Thank you so much!!
We came back to Ashley to work with Tyler! He’s great and makes getting furniture fun and easy!
Robbie was fantastic to work with 10/10 recommend!
Patrick was very helpful and did not rush us at all. Completely satisfied with our experience at Ashley!!
Thank you Ashley furniture for my new bedroom set for me and daughter room
Robbie was awesome. Walked in, told him what we needed, showed us options, worked beside us to get us approved. Couch delivers next week! Highly recommend.
Charles was very helpful! Great customer services
Tony was very helpful. We appreciate not having high pressure sales people!
Great experience TJ was very helpful.Delivery was ahead of schedule.Delivery crew very professional.Will do future furniture purchases from here. Thank you
Erik was great. He pointed us in the direction of the couches we were looking for, and made suggestions for our family based on our needs.
First went to Carolina Furniture Concepts across the street and as soon as I walked in the door they were not interested in helping me. Walked in Ashley’s and everyone was more than willing to help me! Tyler was amazing as well as the man who answered my call when I decided to change the furniture to something I truly wanted. If I could give a 10 I would. Exceptional customer service
Great selection of furniture and excellent customer service. Tyler was extremely helpful. Highly recommend!
Joe was great! Helpful and easy to work with.
Very happy with our transaction at Ashley furniture. The salesman was very attentive, pleasant, patient, and thorough. He worked with us even after his shift was over.
Repeat customer.. Salesman was super helpful and extremely patient as we had very specific measurements for our furniture. At no time did we feel pressured. After much exploring and questioning on our part we were able to find the perfect sectional for our home. I would definitely recommend Ashley furniture to all my friends and family.
Great service!
The sales men Keith was so helpful, he had patience and was not pushy. The furniture is well made with good prices. I had a great experience at Ashley Home store. I would recommend this business to everyone.
TJ was awesome - helped us find what we needed right away!
great experience without being pushy!! very helpful staff all around, and incredible furniture! very happy.
Eric is the best. He is so helpful, positive and very knowledgeable
Our salesman was knowledgeable and took us directly to what we wanted. He listened.
Got exactly what what we were looking for! Ask for Robbie, super helpful and friendly
Keith Lynn was very awesome North Carolina has been through a lot and he normally doesn't working the office that he was in but he called me back let me know how much he was willing to help me in everything I did great experience awesome thank you so much
I had to replace some furniture after Helene flooded the apartment complex I was living in. After doing some research I decided on Ashley. Robbie was the first to greet me. I told him what I was looking for and he gave me a quick layout of the store. It was a relaxed atmosphere and Robbie was never far away if I had a question. The whole experience was stress free and Robbie was very helpful and knowledgeable. I highly recommend Ashley!
Charles Thomas helped us today! He worked with us to get us exactly what we needed. He never pressured us. Awesome experience!
Charles was a fantastic salesman. He was very professional and patient and discussed all the pros and cons of different pieces.
Very pleasant to be at Ashley Furniture. Customer service was excellent!
Great service, salesman made sure we got exactly what we needed.
Great selection and professional staff- we worked with Charles Thomas - he was caring, patient and highly competent. We got exactly what we wanted and found other furniture we bought as well. Highly recommended.
TJ is just the best sales person at the Ashley store in Arden. He is very professional and dedicated in helping the customer not pressuring the customer. If you want to shop without pressure and feeling overwhelmed come see TJ in Arden.
Charles Thomas was great to work with, helping us to find exactly what we were looking for in recliners at a great price.
Bought 2 recliners from Joe Nuckolls. Very friendly & knowledgeable. Gave us info & gave us space to discuss & decide. All the staff was friendly & their furniture is gorgeous. I will be going back. Highly recommend.
Patrick did amazing and was such a great help finding me the perfect furniture for my space. Great pricing as well!
Great experience @ Ashley on Airport Rd w/ Robbie! Thanks for all your help!!
Great folks and products
Awesome and fast experience; Robbie was super helpful!
Tyler helped us get a new couch! Made it super easy thank you guys so much
Great experience! No pressure selling! They gave me an introduction to the showroom when I arrived, then let me shop in peace. The prices and options were well explained and the process was easy. Thank you!
Walked into the Arden store and was greeted by T.J., super personable and knowledgeable. He wasn’t lingering over our heads, gave us space and we didn't feel rushed or pressured. Very good at his position there and has a great sense of humor. I would absolutely recommend asking for him if you happen to stop at that location and if you don’t shop at that location, I would suggest taking the extra time to drive to Arden and ask for him!
Joe Nucholls was so awesome as a Salesman. I left to check out other mattresses and said to myself why goes elsewhere when this Guy has already sold You. Wonderful Guy!
Charles Thomas did an excellent job offering us information about our options for bedroom furniture, explaining finance options and making us feel comfortable with a big decision for our home. We would highly recommend working with him and Ashley Furniture.
We came in after hurricane Helene to replace our couch that was damaged and TJ was such a huge help! We got our new couch so quickly and had such caring service. I could tell he was really looking out for us!
TJ was amazing!! We came in to replace our couch after Hurricane Helene and he was such a huge help!
TJ was very helpful and made things super easy.
Erik Demaaijer was so helpful and kind throughout my whole furniture buying process as a first time buyer! He was so patient, considerate and very helpful throughout this entire process. If you need help with buying new furniture, I highly recommend you get him to help you out! He even offered us a snack!
Erik did a wonderful job helping me today. From the time we walked in until the very end he was incredibly helpful and kind. First time here and he made the experience a good one. Thank you 😊
We did not even intend on buying anything yet when we came into the store. We had some damage from hurricane Helene and we’re trying to shop around within our limit pudget. When we walked in we were greeted by Eric Demaaijer. He was probably one of the courteous salespeople I’ve ever encountered. He was always available for our questions but never hovered. We found an incredible deal on a mattress, bed frame, nightstand AND wall decor all together for under $2,000. I didn’t believe it was true at first, so we had to grabbed that deal before anyone else could. Thank you Eric and Ashley Furniture Team for being so accommodating during theses difficult times.
Charles was a very friendly and helpful consultant. Thank you!
Charles Thomas did a fantastic job with our purchase! What a great experience! Highly recommend!
Good help and easy work
Tyler was great with helping us with our selections.
Awesome. Very helpful
I highly recommend this Ashley store in Arden! Their staff, specifically T.J., is friendly and helpful, making the shopping experience enjoyable. We needed a whole house of furniture for a big event and he took great care of us. Very patient and no pressure.
Erik was awesome! I would highly recommend him. He was very knowledgeable & helpful!
TJ at Ashley furniture store in Arden, North Carolina was amazing. As for him. Also the store is amazing
Great products, great service - Tyler made the process so smooth. Explains well the products and processes. Will definitely buy here again.
Joe N and Heather helped us out on a brand new table and oversized chair . They were a really great help to me and my family!
TJ is the best !
Tj was a great sales man today in helping my mother with her purchase. He went above and beyond and was very friendly. Need more sales associates like this.
TJ is very friendly and we received the best service from him in a timely manner. Definitely recommend!
Great customer service from TJ at the Ardenn location
Excellent, store help was ideal, delivery today was exceptional. We're glad we chose Ashley's
Joe was extremely helpful! Great experience!
Don’t like pushy or hovering salesmen! When we walked in Joe greeted is then was around if we needed him. He made buying experience great and definitely what made the sale.
Joe was fabulous! He was knowledgeable and patient with all of my questions. Excellent showroom selection. Made my purchase easy and fun. Highly recommend!
We had a great experience with the help of Joe. We couldn't be happier with the way we were treated. He was patient, very helpful, knowledgeable and listened to what we needed. He let us wander around with pressuring us. Most importantly, he got us the best deal possible on the furniture we selected. We will shop with you again when our need arises. Thank you Joe!
Shopping today with Joe. He is was great no pressure but full of information and helpful. He got us want we needed at a price that made us happy! Thank you Joe!! I hope to be enjoying our purchases soon!
Started with a phone call to the store, Joe N. answered and was very professional and kind. He found out the information he was unsure about and answered my questions. Once we began shopping for a new mattress we requested Joe N. As he had been so helpful on the phone. We shopped around and finalized the sale and are happy customers. Chris M. The store manager was also extremely helpful with our order after the fact making sure we were completely satisfied. This is a great place to shop for furniture with excellent customer service! We will return, thanks again!
People were very helpful and didnt pressure you. Would go back.
Great service. I took forever to make up my mind and had to come back 3 times. My sales associate was very patient and got me the deal I wanted.
The sales person Eric was very helpful and did a great job getting us the best deal. We have shopped with Ashley for years and always have a great experience.
Joe N. Was a great salesman - very courteous, extremely patient, knowledgeable of all products in the showroom, and thorough. He exhibited professionalism in all aspects of the word. As a single (aging) female, I needed all the help/advice possible - and received it. It certainly was a positive experience.
Everything went smoothly and very quick, I had a good salesman in Robbie
On arrival we were greeted by friendly staff and treated very well the whole time we were there. We will recommend this company to anyone.
The visit to Ashley's was good. The computer system was bad. Our sales person and the Manager were great. Hope that Ashley gets that problem fixed. A great sale you had.
Special thanks to Joey W. for helping us so quickly and efficiently!!! We purchased furniture sets for our entire home from Ashley's furniture about 15 years ago and are still very happy with the style and quality. Today, we returned to the Airport Rd. location to purchase a new couch. Everyone was just as friendly and helpful as they were years ago! Great value and pricing too!
It was very good coustomer service tj was very nice and welcoming
Eric and Rob were great
Robbie was great. He took good care us and made sure that we got the best pricing.
Wonderful experience with Tyler and Heather. Found just what I wanted!
Erik was a wonderful, helpful sales associate. Never pushy but great with information on several items on sale. Many lovely pieces to select from. I look forward to visiting the store again!
TJ was awesome with everything he helped me with. He was very patient in my decisions on sectional vs separate furniture. He was very professional, friendly and knowledgeable. I will love my sectional. Thanks, Ashley's!!
Erik was wonderful, very nice store.
Erik was very helpful.
Our salesman , Tyler was fantastic. We are excited with the furniture we purchased and looking forward for it being delivered.
Wonderful experience and great prices! Worked with Robby and he was extremely knowledgeable, pleasant, and had a great sense of humor. We will definitely return when buying furniture in the future!
Great experience with store and TJ was a great salesman
TJ was a great help and helped us pick our new comfy couch!!! Much better than other furniture stores we’ve been to!
Tyler was amazing. Definitely ask for him. They did a great job. Go visit this store
Highly recommend this store.
Joe was very nice, not pushy, and pleasant to work with. I'll be back to purchase again. Thanks Joe!!
Tyler was awesome!!
Great service and super helpful easy peasy!!!
Immensely helpful staff, and good deals. Ask for TJ.
Had bought from a bedroom collection a couple years ago and was looking to buy another piece from the same collection. Turns out the collection was discontinued, but Erik was able to track down the piece I was looking for which was one of the last available at one of their warehouses. So grateful!
Great service in store!
Ask for Joe N in Arden. He is super patient and kind and helped me find my perfect couch and coffee table. His suggestion for my beds and mattresses was spot on. Thank you Joe, I sure am enjoying my new furniture.
Yes! Was a great experience!
We knew what we were looking for when we arrived (a couch). We had Antonio and I can't say enough nice things about him! He was very helpful but not pushy. We will definitely be back for more!
Joe W. was our salesman and we appreciated his attentiveness when we needed to ask questions and the space he gave us when we were looking around and debating. I would ask for his help for future purchases.
Joe M was wonderful
Great store, had a lot of inventory! Joe was very helpful and made sure we were well taken care of.
Joe was very helpful with the purchase of a new headboard and footboard for my daughter. He was informative and patient with the questions we had.
Tyler Duncan is the best Home Furnishing Consultant. He was so helpful, explained every detail of the process and I walked out the door with a rug. I will be back to fill the rest of my new house with furniture!
Tyler Duncan helped us with the choice of a new Temper-pedic mattress with his knowledge of the product but no pressure. Looking forward to a delivery with the same professionalism.
Joe N was a great help with finding the perfect outdoor furniture. Definitely recommend using him in the future!!
TJ helped us and we found a recliner sofa. We also found some sale items. We are returning customers and we are very happy. Thank you Ashley!
Sales person Joey was great to work with and very knowledgeable.
Worked with TJ and he helped with the selections and different options and ended up saving us money in the end. Highly recommend.
Had a great experience at the Ashley store in Arden NC. Erik was extremely helpful and courteous. Highly recommend this furniture store.
Robbie Took amazing care of me. I was there for about 10 minutes, got everything I needed. He's the best salesperson I've ever met, real chill, and easy to speak with.
Tyler was an amazing associate. He was very helpful and friendly getting us the best deal possible on the furniture we wanted.
Robbie was great! Fast and kind customer service and lots of attention to detail. Highly recommend!
The customer service and welcoming attitude that every person in the store extended to me made this buying experience exceptional. I was not rushed, all of my questions were answered. The product I bought was exactly what I have been looking for. But it was the customer service and sales assistance by TJ that helped me make a confident purchase. Thank you Ashley Furniture.
I’ve came into this location of Ashley Furniture a few times, made a few purchases, and every single time I’ve had the best customer service and experience. Our sales guy, Tyler Ducan, has been the best and the most patient person. I highly recommend this location and asking for Tyler to be your helpful furniture guide!
We recently bought some living room furniture from Tyler at Ashley Home Store. He was delightful to work with in helping us find what we were looking for. He also was extremely patient and kind. Great experience!
TJ was super helpful! We went a few times to make a final decision and he was not pushy at all but extremely helpful! We’re very happy with the selection. They have a great inventory!!!
Joey was great!
Everyone was very nice especially Joe N. our salesperson. He was very helpful and knowledgeable as well. Thank you all so much.
Great experience and great sales. Very helpful staff!
Very pleasant and relaxing no hard selling pressure got what we wanted Tyler Duncan was very helpful and pleasant to work with!!
Joey was amazing! Moving from Florida to NC has been stressful overall. Joey made sure to make buying furniture as easy as possible! Definitely recommend asking for Joey when you come in!
Joe W sold me a great couch and he’s so hotttt
Joey W. was very helpful and walked me through the process of buying my first new furniture. He even found me a discount and saved me some cash
Tyler was very professional and helpful with our purchase.
Tyler was great to work with. He did not pressure us but was available to answer questions several time. We had a very good experience.
Tyler is very helpful and friendly with high integrity.
TJ was great and extremely helpful!
Great experience! Very friendly staff.
Erik was great!
Joey was very helpful!
Heather was so kind and helpful!
Robbie was great help as we worked on buying a sofa and loveseat for a family members new apartment. He was professional and so helpful and gave us a good deal!
Just went in the store to browse. Maybe look at some livingroom furniture. Joe Nuckolls greeted us at the door and guided us to where I would find just couches and loveseats. He answered all my questions and I returned 2 days later and purchased. Joe knew everything about these items and could explain it! He was very easy to talk with and understand.
Joe was so helpful! Even got my financing set up and was so patient & knowledgeable. I will definitely be back 🤩
So happy for our bedding items we purchased. TJ, Heather and Eric were all so friendly and helpful. Would definitely recommend visiting and shopping here.
Lovely store and very helpful staff. Will purchase again for my next project.
Great Store! Great Staff!
The staff in Arden is the best. If your looking for furniture this is the place to go!!
Great store. The staff is very knowledgeable, and friendly.
Beautiful store and great people. Heather is the best, ask for her!
Great services
Heather is amazing and knows her stuff
This is a beautiful store and great service!!
Had a great experience with everyone I interacted with. Very personable and professional staff
TJ was awesome at getting us what we wanted and finding the best deals. We have has Ashley furniture for years. I think it is great furniture that lasts a long time.
My husband and I had an excellent experience at Ashley today. Our sales associate, T. Duncan, was extremely helpful and helped us get the lowest prices. Very satisfied with the staff and customer service today.
We recently bought some furniture from Ashley for our screened porch and had such a good experience and loved the quality of the furniture we went back today to get another set for our open deck. Tyler helped us out today and helped us get what we needed. Such a smooth and easy process and with delivery and service too- you can’t beat it! Thank you so much Tyler!!!
Very happy with service and support
Great sales.an
TJ was our salesman. He was so knowledgeable, helpful and personable! He made us feel welcome and proved to us that he genuinely wanted our business because he cared about helping us make our decision. Thank you so much TJ!!!
Amazing customer service, great communication, thank you TJ for helping my parents!
TJ was wonderful! Very friendly and great customer service!
Great service and friendly staff!
Google customer service Eric
(Translated by Google) Excellent attention from all the staff, very friendly, they help you find what you need, very good price and quality. José N very good salesman and speaks Spanish (Original) Excelente atención de todo el personal, muy amables, te ayudan a buscar lo que necesitan precio y calidad muy bueno. José N muy buen vendedor y habla español
We have worked with Joe N. and with Robbie in the past. We have enjoyed both experiences and are very happy with the loveseat as well as the recliner we purchased today. Love the service, the friendliness, and professionalism and the beautiful, cozy furniture. Thank you Ashley Furniture!
Our sales rep went above and beyond to get us the best value for what we were looking for.
I had a wonderful experience at Ashley Store. Bobbi the salesman was very helpful in my choices.there was a lady that helped me with my decorating.i highly recommend Ashley Store- laurette
Excellent Service. Got just what we were looking for at a great price.
Joey was great and helped us find a great couch
Just finished purchasing at the Arden, NC location. The salesperson, Joe N. Was helpful and not too pushy. Overall it was a good experience. We’ll see how the delivery and product quality go in a couple weeks.
TJ was fantastic to work with. Very knowledgeable and transparent
Eric was outstanding as was the GM Chris was also very helpful
Joey made buying a new sectional quick and painless!
We had a great experience and had purchased a lot because we just moved here. Good quality and we had great help!
Ashley has a great selection of furniture, and their pricing is very good. We just returned to the Arden location for living room furniture because they were so great In March when we bought our dining room set. Be sure to check them out for your furniture or decor needs and make sure you ask for Tyler.
Tyler was friendly and very informative. He answered all of our questions. We had a great experience and plan to buy at Ashleys in the future. Looking forward to our delivery.
Great job by Chris!
Just went into Carolina furniture in Arden. And wow! The deal they made me was amazing. Beautiful high quality furniture at a great price. Will definitely return
Robbie is the man! Very quick and efficient. Highly recommend him for anyone who needs help.
We had a great experience with Erik answering our questions along the way. He helped us with decisions for our room and encouraged us to measure our room. No pressure sales brought us back later that day to find the right match for our home.
Erik was extremely helpful! He handled all our furniture needs and got us the delivery date we needed!
Had a great experience at Ashley furniture! Ask for Robbie Mintz when you go! He was a huge help for me and my fiancé. He was genuine, he dealt with me being picky, and even made us laugh. Loved shopping there with his help. If we go back, we will be asking for him!
Robbie was fantastic! Got us exactly what we needed and was very patient in finding exactly what we were looking for!
Positive experience, good customer service. Manager was helpful and accommodating. Bought the piece of furniture we had intended.
We went in to buy a couch and met TJ. He was very helpful. He showed us several couches and we got exactly what we wanted… thanks
Joe Nuckolls was extremely helpful when assisting us purchase a new bedroom suite and mattress. He did not pressure us in the least and gave us time to think about our purchase and how it would work in our guest bedroom. We especially appreciated the thorough explanations and definitions unique to mattresses. I learned a whole lot from him. We never felt any pressure which we are happy about. I kind of thought walking through the door that the experience was going to be akin to buying a new car. I needn't have worried at all. It was a pleasant and friendly experience. I would recommend Ashley Home Store in Arden NC to anyone. And again, Joe was great to work with. Thank you!!
Joey and the manager were super helpful in finding our new couch and table. Couldn’t think of a better team to help us during this process. We recommend 100%!
Thanks for your help, Erik!
Very great people, great and easy experience, Me and my wife Autumn want to thank Joe that works at the Arden Ashley branch, he was very helpful and very kind through the whole process. He was a great representation of the Lord and his faith and that’s what meant more to us than anything. So we just want to give thanks to our brother in Christ and appreciate all that he did for us.
Fantastic service and help with buying furniture for my new apartment. Thanks Eric and Robert!!!
Walked in and was just wanting to look around at the sectionals. Tyler introduced himself and then left us alone. We had some questions about durable couches since we have two little ones and he showed us a couch that was perfect! Glad he showed us something that is very comfortable but also easy to clean if needed! I honestly wish buying a car was that easy. We had an amazing experience working with them and could not be more happy with the customer service!
Joey was a terrific salesman! No pressure just full of good information. The delivery went very smoothly and we love the credenza
Looked at all furniture stores in the area, before my purchase from Ashley’s.. some were priced better, but not what I wanted, most had excellent sales personnel, others not really.. I took pictures brought them home to compare, but always kept going back to Ashley’s.. my purchase seemed to be the best value for me!!
First time purchasing furniture. I just moved to the Asheville area with my kids and dogs. Joe was the best! Two things I hate shopping for: cars and furniture. Joe was honest, kind and not pushy or “salesman-y” at all, which I totally appreciated. It was actually a pleasant experience shopping for furniture and I highly recommend him to anyone going to the Ashley store in Asheville. Heather was a huge help on the backend. Great experience all around.
Great help. Joe Nuckolls was attentive and helpful. Had what we wanted in stock.
Erik Demaaijer did an amazing job from when we walked in the door and he allowed us to look and have our space and then when needed for the purchase, he did excellent there too! He explained all of our options and got us set up for delivery!! Thanks for a job well done!!
Erick was great! He asked me what I was looking for, pointed me in the right direction and then asked if I wanted him to go with or if I liked looking around alone. I really appreciate that sales style. I like to look a bit and then if I see something I like I can ask questions; rather than feel like I am being pressured to buy. Thanks again!
Joe N. was very helpful in helping us find exactly what we were looking for- loaded our car and we were on our way with our purchases. Great experience- will definitely be back!
What great discounts!! And very helpful personnel!!
Had the best experience with TJ! He didn't hover and came right to us anytime we had questions. TJ has a high level of integrity and customer service skills! This was our first time shopping at Ashley. Thanks to TJ we will be back again!
Well, now the rest of story..have been waiting for 2nd delivery of patio furniture ordered in early June. When bought Ashley said July 22 -26. Joe texted me July 13 saying delivery on 25th or 26th. Checked in today with Joe....now August 21st. He said sorry. Folks, we hesitated because 6 weeks out from original buy date seemed too long, but...we bought. Now another month. Was told 5 people ahead of us? Did they forget to put in our order....
June 2024 Tyler was so helpful. Not pushy, seemed very honest. No run around and No back and forth checking with managers to waste your time.
Erik did a great job helping me find an accent chair for my living room and had such patience when I decided last minute to add a coffee table
Joey was very helpful when we purchased our new couch! He had great customer service over the phone when I called to ask questions about the couch before I came in, as well!
Joe was super helpful & nice! Thanks
TJ was very helpful and kind!
Had a very positive experience! Erik was awesome and so helpful ..and patient lol:-) would definitely shop here again!
I have a bed frame with built in drawers and shelves from here as well as a bookshelf. Both items are great and I feel bring a sophisticated touch to the room. The store itself is nice, too.
Joey walker helped us with any questions we had about financing and help us pick out everything we where looking for
We purchased the table, chairs and server last summer and were pleasantly surprised when we found the matching shelves were on sale--so excited to finally complete our new dining set!
Joe was very patient with us as we had to make an adjustment to our order the next day due to the size of one piece… have had Ashley furniture in the past and have always loved the quality and the protection plan..
Friendly and helpful, these people went above and beyond to help us get what we needed.
Joe N was extremely helpful with our mattress purchase. We had back pain and new mattress will be much better. We did not feel pressured but all our questions were answered. Ballinger.
Joey was absolutely amazing! Loved working with him and will make sure to continue to use him for all our furniture home needs. Hands down best service. 🤗
TJ was a great player
Joey is a great person and know what you want. I highly recommend him for all your furniture needs
Joey Walker was fantastic! We had an excellent shopping experience
Joey was amazing & so helpful!
Excellent sales person. T.J. was the best.
TJ provides excellent customer service 🙌‼️
Joey REALLY helped me find the perfect mattress and a great pillow as well!! Very knowledgeable!!!
We were assisted by Joe during our recent visit. We purchased a bedroom set. Joe was very knowledgeable and helpful without being pushy or over bearing. Would definitely recommend Ashley and Joe.
We had a great experience with TJ at this location. He made the process seamless and helped us with a couch that our dogs can’t scratch! We didn’t even know the material existed. We will definitely be back again and appreciate the professionalism and friendliness we experienced!
We purchased a couch, mattress, and bed from TJ. Everyone was very professional and we feel like we got a great deal and quality products! We will be back! TJ made the process seamless. Here is the couch and he even shared our dogs can’t scratch this material. We are very pleased with our experience.
Great people with great prices. Came in looking for a bed frame and we found exactly what we were looking for! Recommend this place for any furniture needs!
Good quality furniture and easy to purchase. Staff is helpful without being overbearing.
Stop !!! Terrible customer service!!! My whole experience with Ashley in Arden was like being flimflamed by a carnival worker . Once they have your money you’re stuck . Zero return policy followed up by greasy lip service from store “ manger” Chris . RUN A WAY !!! Update : The recliner they gave ( not the one I ordered ) is already falling apart and sagging in the back corners ..$3000 piece of junk ! The “ management “ is garbage…
Joey was a great help finding the perfect furniture!
We came in to buy a sectional. We weren’t sure exactly what we wanted. Erik Demaaijer was super helpful and very knowledgeable. He helped us make a decision on the best piece of furniture for our family and the space we have!!
Ricky was great to work with and helped us get the best Memorial Day discounts on our new couch.
Came in looking for a decent sleeper sofa and found one that matches the recliner I have at home! Joe N let us look around without feeling pressured. He answered all my questions and explained all the things. Only negative is they won’t deliver the floor items, but Joe gave us a card for a local mover. Overall, very good experience at this location!
TJ was wonderful. After a nightmare experience with on line ordering I gave up and walked into the Arden store and asked for TJ. TJ had helped me when I called the store thinking that the delivery to Fletcher would come from the store. It did not work that way. So after 7 attempts failed to pay for my online purchase I went to the store. TJ honored the quote I got online without being asked and placed the order. Gave me a delivery date and all was well. Payment went through without a hitch. AND they had the furniture I ordered in the store so I could see it. I highly recommend TJ and the Arden store.
Wonderful customer service Mr walker was great he got me a good deal on my couch this is the third time i have bought from ashleys great products i would tell anyone to go there thank you all
Joey was great!
Joey was great!
The help we received was excellent, Erik knew the product well and answered any questions, thanks.
Erik was a wonderful sales associate. Very patient with us as we debated which sectional to purchase. Highly recommend him!
Great customer service
Joey was fantastic ! Super excited about our purchase!
This store has a great variety of beautiful furniture. But, even better than that are the people who work there. Joe Nuckolls was the person that helped my mom find what she wanted. He was very helpful, kind and professional. It was a good experience and we plan to go back whenever we need furniture.
Had a great experience shopping with Eric D. at Ashley's today. He was very helpful and informative.
Wonderful experience every time I visit.
Great experience purchasing furniture for my parent’s new home. Ricky was our salesperson and he was really wonderful to work with.
Rob was very helpful!
Ready for a new sofa, we headed to Ashley Furnishings store off Airport Road in Asheville. We found something perfect for us and were helped my an awesome salesman, Joey, who gave us plenty of space yet never lost sight of us. So we got to browse freely yet he was right there when we had a question and then when we were ready to buy.
I really like this store and inventory
Erik was a fantastic salesman with a dynamic personality and willingness to serve. Would give him 10 stars if I could. He helped us buy two recliners and get set up with a warranty.
Joey at the Arden Ashley Furniture store has been a great help we really appreciate the kindness and knowledge.
Joey was fantastic, he helped us find a beautiful new dresser for a great price. We would definitely recommend him if you’re considering shopping at Ashley!
My wife and I bought a bed and dresser this past weekend. Joe was very friendly and did a great job assisting us with our purchase. He was informative and a very nice guy. Really happy with my experience with Ashley.
I love Ashley furniture store Eric was wonderful salesman he spent a lot of time with me. I was looking for a new mattress he followed me around explained every detail about them I selected my mattress then decided to buy 2 lounge chairs I was so pleased with the prices and left so happy everyone else in the store was so friendly love this place,
Tyler was awesome! Can’t wait to get our new loveseat!
Joe Walker was our salesman. Helpful courteous and knowledgeable. We will purchase from him every time
T. J. was a huge help finding just the right piece for us.
Erik was awesome I really didn't wont to come back but he restored my faith in this store he spent so much time with us and he didn't care how long it took us I will be back
When you go to Ashley Furniture to make your next home purchase see salesman Joe Nuckolls very helpful, knowledgeable a pleasure to work with! We give Joe a 10!!!!
TJ was awesome! He was very helpful. It was a very good experience with no pressure.
Good experience. Erik was helpful. Would recommend.
Hello everyone! 👋 Since they want to keep blocking my review. Just want to share our Ashley Furniture horror story with everyone. On April 20th of this year my faince and I bought a dinning room table and chairs. On April 27th the Ashley delivery crew came and delivered the table. As they unload everything they then realized they do not have the hardware bag. So, the delivery men called customer service. I then spoke with customer service who stated to me that the best thing to do would reorder the harware bag and it should be here in a couple of days. Just to leave the table there. I thought that sounded good. So I told them that is fine since we are getting the hardware bag soon. Well 2 weeks go by and we have not heard a word from them. No one called nor emailed. So as I was working and my faince called Ashley Furniture Company customer service. They stated to him that the original order was returned. He asked why? They never gave him an answer. He then asked can we just return it since we do not have all of the parts and it’s sitting in the floor? They stated to him we can not return it since it was delivered even though the whole product was not delivered. In the fustration my faince couldn’t take it anymore. Then asked for me to call since I am a customer service representative myself. So I called with the curtesy that I expect from my customers. Once I called and explained what was going on the representative had the nerve to say we have already been over this with you. For some reason that set me off. I let them know that it was ridiculous that they for one told me to keep it, didn’t show me what I was signing at delivery, didn’t tell me in store I have 72 hours to return after delivery (even though it’s not fully delivered) and then to tell me we have already been over this that I am stuck with the product. The bad customer service to top it off. Absolutely not. In the heat of rage I couldn’t speak to them anymore. I had my coworker/friend call because I was to upset. My friend explained everything and how I was never informed of anything. My friend requested we speak to a manager. The representative that time stated that the manager would tell us the same thing but she would put notes on the account, make the manager, corporate aware and reorder the bolts. Once that was over I was upset but came to the realization we were stuck with this non assembled table in the floor. Today March 15th we received the bolts. My faince pulled out the instruction manual for the table. It requires 28 bolts. They sent us 8. Also the date on the package stated it was sent on April 27,2024. The package was never returned. They lied to us on top of everything. So we text Ashley furniture and then they said they can’t even find the account!? Then once they had a picture of the receipt they found us. They said they would reorder the parts and someone will contact us in 2-3 days. I hardly doubt this. At this point we are debating on getting the parts ourselves and not even thinking about it. We don’t even want them in our house let alone our property. Moral of the story is we have been lied to, drug around by customer service and scammed out of our money and product. I have included some pictures of our “delivered” table, the bolts we were sent and how many we received today. Thank you for letting me vent and share our story. I have told anyone who is looking for furniture not to go there. This has been one absolutely nightmare. I feel so stupid for falling for this. But I try to remember we are young and just bought our first home. Next time I will do better research. I tell everyone please do not trust Google. I know for our store near us they pressure you into a review before you leave. I would assume so there rating on Google will be high. But now we know and I hope to help other people will head my warning and stay away from this store. I have contacted the BBB.
We were shopping for a couch/chairs or sectional couch for a recently finished family room. We never shopped at Ashley before but it was conveniently located so we decided to make it one of our furniture shopping stops. We were pleasantly surprised by the friendly/no pressure customer interface. Available to answer questions but absolutely no pressure. This became a factor in our decision to buy at Ashley. Thank you for a great customer experience.
My mother and I have been here twice and had the pleasure to work with Robbie both times. Robbie’s soft-spirit was welcoming and kind. He was patient with us throughout our decision-making process while ensuring we received the best deals. Robbie’s knowledge and experience does not go unnoticed. Thank you for your help and we will definitely be requesting you in the future!
Ricky helped us as we bought a couch. He did not pressure us, but was there answer any of our questions. He was knowledgeable and helpful. Delivery is scheduled and review will be updated if needed.
Enjoyable experience picking out a couple of patio chairs. Joe Nuckolls helped us find exactly what we needed. Then he explained how Ashley manufactured them with quality. We were very satisfied that we were getting something at a reasonable price and will last a long time. Half the price of “Patio Furniture stores”.
Erik Demaaijer was great. We purchased several pieces for our new home from him. He gave us just the right amount of service without hovering too much.
Very happy with our experience- ask for Joe, he spent time determining our needs and offering great suggestions. We’ll be back for future furniture needs!
My boyfriend and I were so excited about working with TJ at the Airport Road store he was very personable and didn't leave us just wondering around the store he stayed with us and found us the best prices on what we were looking for he is awesome sauce!!
Edit to review. Contacted number below and was a text only line, which shows good customer service, proceeded to text my complaint in a nice manner, no reply, tried to text again and was blocked from sending messages. Wish I could do NEGATIVE STARS! Salesman in store was great! But then the began! Upon delivery day we were told that our kitchen table was missing the parts bag, spoke with someone at customer service with the delivery people and decided to have the parts shipped and compensated for the delay and issue. They claimed it would take 6-7 business days to get. Well after more than 2 WEEKS of this 2,500 kitchen table laying in the floor, we received NO phone call, NO updates, NOTHING. Then at first I was told it was going to be shipped out in a day or two. 3 days go by and still nothing and no phone call or update. Second time I was told they couldn’t find us in the system and would call us back in 24-48 hours. Once again 3 days go by and nothing. Then to top it the third time I called I was told the parts shipped a week ago and was canceled for unknown reasons. At this point I just wanted to return it and not have anything to do with this company! But was told i couldn’t return it, only reorder parts. It’s beyond sad and ridiculous that we spent so much money on a kitchen table that has just sat in the floor for almost a month. Especially with no phone call from store or customer service, no updates no response. Pathetic excuse for a furniture store. I would never recommend to anyone! Crooks!
Chris was very friendly and helpful! We found everything we were looking for and ended up purchasing not only great new recliners, but a matching couch with recliner seats !
Ricky, great rep! Knows everything!
I want to give a HUGE THANK YOU to Erik at Ashley Furniture!! He was AWESOME to me and my mom last Friday!! He was so knowledgeable and helpful! He took all the time we needed, answered all our questions, and just made the whole experience awesome! Btw, his manager, Heather is great too! Thank y’all so much!!
Bought a couch, end tables and tempurpedic bed here. Pleased with the quality, service and prices! Our consultant was helpful and patient as I went back several times before making a descion. Ask for Joe Walker, nice guy!
Went in and talked with Ricky. He was very helpful and got my couch on order. Defiantly will shop Ashley Furniture again.
We found just what we wanted and the service was great. Joey and Robbie were knowledgeable and helpful.
Great experience!! TJ is great and very knowledgeable. He made the process easy and enjoyable. He listened to our needs and wants and helped us come to a great decision that fit our wants and budget. Will definitely come back for all our future purchases.
Bought a recliner and got a great discount
Joey was great!
Such a great experience! Erik was incredible and made the furniture purchasing process so easy. He was personable and did not pressure. He was very helpful with prices and obviously cares about his customers.
Had a great shopping experience here yesterday. Hands-off, low-pressure sales. Very informative through the purchasing process. Couldn’t ask for more! We worked with a salesman named Ricky and he was great.
I visited Ashley Homestore twice and worked with Robbie. I was looking for a couch for my new home, and a bit stressed as I hadn’t yet moved in and was picking by looking at photos of the room. Robbie was so kind and patient, showing me all the options and helping me find the right one. I never felt rushed ir pressured. I will definitely be back to find more furniture in the near future as the shopping here was fun and easy!
They have great price Furniture. The staff is helpful and knowledgeable about the product.
Overall it was a great experience. We walked in looking for something online but they piece we were looking for wasn’t available. We were immediately greeted by salesman Joey Walker. We were shown a couple extra sleeper sofas as options and given a business card. We proceeded to a few other furniture stores in the area and felt pushed and pressured. We ultimately decided to call Joey back and purchase the first option he showed us. Great customer service and didn’t feel pressured to purchase. He was able to get us a good price and prompt shipping. Thank you Joey.
I was in the store 4 days ago and Erik told me about the St Jude’s event so I returned today. He helped me find several pieces I needed at a great price. He took his time and explained all I needed. Very happy with the transaction!
Best customer service. Ricky is hands down the best!
Joey on the showroom was a huge help and quick service!
Joey walker, thanks for your help
Very good service and selection. Chris the manager ended up addressing a couple of questions/concerns we had very promptly and made our experience here very good
Joey was outstanding. Very helpful, informative and patient. We met him on one day and specifically came back to meet with him after we made our decision. He was great to work with.
don’t recommend shopping here. my sister went to buy a whole bedroom set and before taking her cash a older manger walks up and told the employee not to sale it to her because one of the employees wanted to come buy it today. they are very unprofessional. needless to say they refused to sale it to her as it had a price tag on it and the cashier was going to check it out until the manger came up she was so rude about it. didn’t offer a discount on another set or anything. if it’s still on the floor and with a price tag on it then it shouldn’t be able to be took from me. it was not the cashiers fault it was the older female manager.
The service was great. I am so excited to receive my new sofa. Thank you. 😊 Don't have any pictures yet.
Robbie helped me find just the right dining room set for my home and my needs! He was so patient, kind, incredibly professional, and knowledgeable on any questions or concerns I had. He took me through the whole store to look at every table, and I never felt pressured to buy something of which I wasn't sure. I ended up leaving less than an hour later with a new set, knowing I got just what I needed at a great price. Robbie is truly fantastic and worth his weight in gold. He made my experience easy and painless, and he's the best furniture rep I've interacted with yet. I am so happy with the quality, value, and style of the product I bought and the experience in buying it.
We went there with a problem with our order due to our apartment being a different size as our furniture we order Mr Joe Nuckllos took his time to help us fix the issue he went above and beyond to help us makes changes in our order, He was supper professional and took good care of us next time you go three ask for Mr Joe.
Thank you to Joe for all your help with furnishing our new home.
My wife and I purchased a sectional couch last weekend. Our salesman Erik D. was very helpful with trying to decide between two choices. Took the time to listen to our questions and would definitely recommend visiting him if you are in need of furniture. Great deals and financing options were the deciding factor along with the Ashley quality.
Great experience!
Robby did a wonderful job helping us find the perfect furniture to furnish our place. Couldn’t have asked for a better experience!
Joey was great! Excited to get our new mattress :)
Erik was extremely helpful and easy to work with. Great customer service. Thank you.
Eric Demaaijer and the rest of the staff at Ashley’s were kind, courteous and very helpful.
Erik was great! Very courteous and informative.
Joe Nuckolls at the Asheville store was very helpful and make buying and placing our order so very simple. We were dreading buying and setting up delivery over the phone (being we live in a different state) but Joe and Ashley make it a breeze.
Our experience shopping for living room furniture was very pleasant and easy. We received excellent help from Tyler and his manager. Tyler was very knowledgeable and helped us find exactly what we were looking for. Which without his help in showing us other options we wouldn’t have even looked at. Highly recommended!
Joey was absolutely awesome in every respect! Five Stars ALL The Way! He's the guy to see if you need great service & a knowledgeable associate! The Best! Thank You Joey!
Ricky helped me with my order awesome place !
Erik, was so wonderful and helpful.
Joe and Joey were informative and amazing Thanks for the help
Very friendly & helpful honest
Had a great experience in store with Joey Walker. He was very experienced and really helped us get a couple beautiful pieces.
Joey Walker was amazing. He helped us with all of our questions and needs. Definitely go see him if you are in the market for some new furniture. Beautiful furniture.
Great experience. Tyler listened to what I needed and showed us the best option first, although he showed us other options as well. Two thumbs up!
Erik helped me find a recliner quickly
Professional, polite, knowledgeable staff with great products at a fair price. What's not to love?
Thanks for the opportunity to shop and take our time looking around, because of that we bought a sofa and chair. Which turned out to be terrific. Erik was great and we appreciate his professionalism and kindness. Highly recommend this company
Great cutomer service provided by Robbie!
I just left there and Joey was fantastic. He was patient and listened to what I wanted and was very helpful. He pointed out things that I didn’t think about. Highly recommend asking for him.
Joey was great
TJ was super helpful and I’m pleased with the furniture quality I purchased.
Great experience. Erik was patient, helpful and personable, not a pushy salesman, and made us a great deal on our sofa. Prices were much better than competitors too.
Tyler was great! He was patient with all of my questions and was willing to move a chair from the other side of the store just so I could see how it looked with the couch I was purchasing! To me, that’s exceptional customer service.
Erick did a marvelous job at helping out with my selections.He made my shopping experience so very smooth and seamless.
Robbie and TJ were both very knowledgeable and helpful without being pushy. The furniture is beautiful.
Joe Nockolls was awesome and very knowledgeable. Also very patient with us when we changed our minds about what we decided on and colors. Looking forward to our new furniture. Thanks Joe!
Tyler helped us and his customer service was great!! Highly recommend Ashley!
See Joe Walker at Ashley! Great and helpful sales person
Tyler has been extremely helpful on two separate occasions when we have ordered furniture from Ashley. He knows the product, is not high-pressure, and gets the job done in the most efficient way possible.
It was Great! Robbie our sales guy was so helpful. It was Great how they could shows us how everything would fit in the room. Which is wonderful!!! We all know it is a pain when you buy furniture and realize it doesn't fit. Robbie was also very Patient with us. I loved he wasn't pushy either. He took us all over the sales floor to make sure we found something we loved. Even answered any Silly question we had. I will so be going back for any future furniture purchases! Thank You Robbie so much! Thank You Ashley's Furniture! You made something that can be hard and fustrating. A very enjoyable experience.
Erik was great! Price matched what Carolina Furniture across the street offered. Not pushy, but helpful. Happy buyer!
Joe N helped us pick out the perfect table for our new house! We will definitely be back for our bedroom suites!
Ricky Laffoon was great and helped me through every step of the process
Nice shopping atmosphere. I encountered no pushy salemen. Joe Nuckolls was very helpful and informative. Good man to work with.
Joe N. provided terrific service and I would recommend anyone who visits this location to look him up!
Super and terrific , C. J. and Tyler were great !!!
Ricky and Heather were great!
Joey Walker was very professional and helpful. Great asset to this company. Thanks Joey!
We’ve purchased many items from Ashley’s Furniture and it’s always been a great experience. Our salesperson Joey was exceptional we were undecided between a few items, and unsure what would fit our home the best so he gave us information on each piece with dimensions so we could measure our space and be sure we were happy with our purchase. We returned a week later after we decided and he made check out quick and easy as well as scheduling deliver. I’d recommend Joey to everybody.
Incredible deal on a Tempur-pedic, salesperson Tyler was amazing, we highly recommend the store for all your furniture needs!
Eric is a phenomenal sales person! Very knowledgeable & friendly!
Came in with my wife looking for a new living room furniture. We were greeted by Tyler, and found exactly what we were looking for. No sales pressure, Tyler took time to explain all our options and allowed us the time to look over the entire store. Great service & excellent price, highly recommended!
Awesome shopping experience at the Ashley store in Arden, NC. Joey Walker made shopping (& purchasing) easy & his attention to detail was appreciated. I would highly recommend buying your furniture at this store.
TJ is as awesome! Helped us purchase the bedroom set that was perfect for us. Great customer service! All around great guy!
Tyler Duncan helped my mom today. He was amazing! He was very attentive to what she needed for her guest bedroom. Great customer service!
Eric Demaailer was a great help looking up other colors and options. This is our second time working with him, he’s the best!
Best experience ever of purchasing furniture. Our salesman Robbie was great! Very knowledgeable and friendly, if you are in need of furniture please go by and ask for him.
Joey was great and helpful.
Many thanks to our sales consultant, Joe Nuckolls. Joe was very knowledgeable and helpful in my experience purchasing a new living room set and bed frame.
We walked in and was greeted by Tyler. He informed us of how the store was laid out and the great sale they were having. Then he left us to browse and we bought several items. I believe a lot of sales people could learn a lot from Tyler’s approach, he was a great person to work with and you can tell he works hard for the people
Ricky from the Ashley Home Store in Arden, North Carolina was fantastic helping us to buy a new mattress and frame. Thank you!
Good prices with the fastest delivery. Customer service was on point also.
Friendly staff, great prices, and an amazing store to shop in!
I have only positive feelings about my recent experience with Ashley Furniture. The salesperson, (T.J.) went out of his way to help select the right bed that would match our requirements. He also agreed to a very positive sales price which was unexpected. The delivery was much quicker than expected which was a huge benefit on our end. The delivery crew was very efficient and left no traces of any residue. Happy endings are hard to find nowadays.
Joe Nuckolls helped us find the. Table & chairs we were looking for… so we bought the product!
Do not use this store!! They do not take responsibility for their mistakes!We bought a 5000.00 mattress. TJ the salesman who sold us this mattress told us our old mattress would be taken away when they delivered the new one. When they delivered it they refused to take our old mattress and was going to leave the new one in the garage. We had to make them help us to bring the new mattress in the house and put the old one in the garage. We talked to the manager who said basically the removal of the old mattress was not put on the receipt that TJ filled out. So nothing he can do it was TJ fault. However TJ is his employee his responsibility since he is the manager. Apparently no one takes responsibility for anything in that store. Manager gave us some phone numbers to call to have it removed. Now we have to take another day off work to get it removed and do all the leg work. This was reason we bought the mattress there so we didn't have to worry about disposal the old one. The manager said if we brought in the receipt he would reimburse us. We will see if that happens. We called corporate who was no help saying it was the manager's responsibility. Who do you talk to when no one is responsible? I will update when we take the receipt in to get reimbursed. Beware of this store!
Joe Nuckolls assisted us through the whole purchasing process. He was very helpful and explained all the differences between the furniture manufacturers. 5 stars for Joe and Ashely’s furniture! Will definitely purchase again from this store.
Joey was a really nice, friendly, and helpful person!
Very nice staff. Very kind and helpful. Definitely recommend if you're looking for furniture.
I always wind up at Ashley when I need furniture, and Erik always finds me exactly what I need at a great price. Very happy with our new couch and loveseat.
Erik was a huge help. Awesome service great products
Joey Walker really helped us with a powerlift chair! Appreciate his transparency!
We worked with Ricky Laffoon to purchase new living room furniture and appreciated his customer service and honesty. He wasn’t pushy in his approach, letting us browse and find what we wanted without being overwhelmed. He was kind, attentive, and very helpful. We’ll be back to purchase more furniture from him for sure!
Joey in Arden gave great service! I especially appreciated his patience with the number of times I changed my mind. He looked up a number of special orders for me and truly tried to get the best deal for me. Thank you!
A beautiful store full of wonderful people, furniture, and service
Wonderful experience! Rick was detail oriented on every aspect of the furniture we were interested in. Couldn’t have ask for a better experience!!
Joe Nuckolls was very helpful when I purchased a recliner from Ashley's. He was very knowledgeable was very easy to do business with. Gave me several options as far a color choices. If you need furniture ask for Joe. He's easy to work with.
TJ was super helpful and answered all of our questions. He made it a very easy and stress-free experience.
Joey is an amazing person!!!!
Our sales person Joe Nuckolls. He was very knowledgeable, professional and provided a great customer experience. It was refreshing to have him as our salesperson. I highly recommend Ashley Furniture. Ask for Joe Nuckolls!!!
Joe Nockolls took great care of me while I shopped at Ashley. His entire team took care to make sure I had a great experience
Excellent salesman, TJ… helpful and patient.
We had a great experience at Ashley. Ricky was a very laid back sales man and was not pushy which we appreciated as we did not want to feel forced into a purchase. He let us shop and was ready to answer any questions we had when ready. We are very excited to receive our new furniture.
Joey was very helpful great customer service
Joe M. Did a fabulous job helping g me pivlck out te right couch for me. It was not and easy task trust me. He did it with professionalism and curtesy. I know I was a pain in the butt asked all the different question. But he was outstanding and understanding. All the people their where great and friendly. I would recommend Ashley store. If you want great furniture and even geater people to take care of you.
T.J and Chris were awesome. We went in looking for a new mattress for our son and ourselves. They worked with us to get what we needed. We were in and out within 30 minutes. Thanks!!!
Came into the store was instantly greeted by Erik D. He asked us what we were looking for and we found our purchase with ease very professional as well he had a great sense of humor! We will definitely be returning for future purchases.
Went to Ashley to buy a sofa. Erik was my salesman. He was so informative and knowledgeable. He made me feel very comfortable with my decision. He took the time to explain each sofa and was very patient with me. I will be going back to purchase more furniture.
Erik was very easy going not pushy and knows the products very well, I highly recommend him if you are looking for furniture!
(Translated by Google) Excellent service from the person. He spoke Spanish and was very friendly. (Original) Excelente servicio la persona que. Nos atendió habla español y fue muy amable
Great customer service and help! Joe N was helpful and got us the perfect furniture!
Joe N. had great customer service skills. Very helpful and patient during our visit to Ashley.
Easy and quick.
Chris Morrell was excellent in helping us with our furniture choices!!! He was very knowledgeabl, but not overwhelming so. We would highly recommend him to help you with your furniture needs at Ashley Furniture in Arden NC!
Do not use this store!! They do not take responsibility for their mistakes!We bought a 5000.00 mattress. TJ the salesman who sold us this mattress told us our old mattress would be taken away when they delivered the new one. When they delivered it they refused to take our old mattress and was going to leave the new one in the garage. We had to make them help us to bring the new mattress in the house and put the old one in the garage. We talked to the manager who said basically the removal of the old mattress was not put on the receipt that TJ filled out. So nothing he can do it was TJ fault. However TJ is his employee his responsibility since he is the manager. Apparently no one takes responsibility for anything in that store. Manager gave us some phone numbers to call to have it removed. Now we have to take another day off work to get it removed and do all the leg work. This was reason we bought the mattress there so we didn’t have to worry about disposal the old one. The manager said if we brought in the receipt he would reimburse us. We will see if that happens. We called corporate who was no help saying it was the manager’s responsibility. Who do you talk to when no one is responsible? I will update when we take the receipt in to get reimbursed. Beware of this store!
Excellent service with knowledgeable staff!
Great experience, super happy with service. Joe Kuckolls was a great, went out of his way to accomodate our special needs.
Joe walker was a great representative! Great help and made the whole process easy! If you go in, ask for them!
Oh boy, where do I even begin with Joe Walker and his furniture-selling prowess? Let me tell you, this guy could sell a couch to a fish! I walked into his store expecting just another run-of-the-mill furniture shopping experience, but boy was I wrong. From the moment I stepped through the door, Joe's infectious energy and passion for furniture were practically bouncing off the walls. He greeted me with a smile that could rival a Cheshire cat and a firm handshake that made me question whether I was buying furniture or signing a business deal. But let me tell you, Joe knows his stuff. He could talk about the intricacies of a coffee table like it was a work of art. He passionately described the stitching on a sofa as if it were the secret to world peace. I couldn't help but get swept up in his enthusiasm. And the selection of furniture? It was like stepping into a magical kingdom of comfort and style. Joe had everything from sleek modern designs to cozy traditional pieces. It was a furniture lover's dream come true. But it wasn't just the furniture that made the experience memorable. Oh no, Joe had a knack for throwing in some unexpected surprises. At one point, he pulled out a hidden compartment in a recliner and revealed a built-in massage feature. I mean, who needs a therapist when you have Joe Walker and his magical furniture tricks?But the best part of the whole experience was Joe's sense of humor. He had a joke for every piece of furniture. I swear, I laughed so hard at one point that I almost fell off a barstool. Who knew furniture shopping could be so entertaining? So, if you're in the market for some furniture and want a side of laughs with your purchase, look no further than Joe Walker. He's the guy who will make you feel like you're buying more than just a piece of furniture – you're buying a whole experience. Trust me, you won't regret it. And who knows, maybe he'll even throw in a free laugh or two.
Joe Walker was super accommodating and helpful. Listened to my needs and directed me to exactly what I needed. If anyone was to go to Ashley Furniture I recommend working with Mr. Walker.
Joe Walker was a super amazing help while I was shopping in the store!! He was super helpful and made sure all my needs were met!!
My experience was great! Joe Walker was an extremely good help!
The best Costomer server even to BatMan Joe walkers the Man 🔥🔥
Joe Walker was an absolute legend, he was so kind and educated. I will NEVER purchase furniture from anyone ever again, idk who “Ashley” is but she needs to be fired this place needs to be called “Joe’s Furniture”
Joey was great
Worked with Joey. Great service!
10/10 Ricky and Robby were fantastic helping me pick out furniture from stop to finish, I will absolutely be coming back next time I’m looking for anything I will absolutely be stopping in!
I had a quick and pleasant experience purchasing a couch with the assistance of Ricky! I will definitely be returning.
My experience at this Ashley was great for the purchase of the furniture that I was looking for. Our sale person took my driver license to make a copy for the purchase and failed to return to me. I realized I did not have them when I returned home over a hour away from the store. I call our sale person and was told he had indeed found them and would place them in the mail at the UPS store that day. It is now a week later and I have yet to receive them. I did call Ashely to ask about my drivers license and was told by the manager that he was told my license was put in the mail maybe Friday or maybe the following Monday. I guess after they make the sale they’re done with you.
Do NOT buy furniture from Ashely Furniture. I purchased a bedroom set in early December. After the delivery team left, I discovered some of the drawers did not work and a crack in one of the pieces. I immediately called to open a ticket. I have called every month to try to get my service scheduled to be told no appointments are available. They will not let you speak to a manager but promise one will call back that never does. I was told today that they will be here in May to repair. I have a drawer that is unusable. This is horrible customer service. I will never buy from them again. The sales experience at Arden was great but the customer support post sale is horrible.
Had a very knowledgeable sales person who had patience and provided the time I wanted to make my choice of furniture. He helped me work a fair deal and was able to arrange quick delivery. Good experience.
Ricky was so helpful and patient.
Joey was very knowledge and accommodating. His customer service skills were excellent.
Our salesman Joe Nuckolls was awesome again ! He helped us find just the right couch/sectional we were looking for. He was able to answer any questions we had and was able give us all the info we needed about the sectional. Chris the general manager as always made sure that if we needed anything he was there to help answer any questions we had.
The staff was warm and welcoming upon arrival and throughout my visit. My sales rep was TJ who was the ultimate professional. He was able to answer any questions I had and kept me informed about Ashley’s sales and policies. I would definitely recommend this location to everyone.
Went in to find a couch and Joey was super helpful. He even gave us tips to keep our cat off of the couch. Great service!
Joey was great, helped us find the best couch!
We absolutely recommend Rick he helped us out tremendously and was super nice, patient and extremely helpful!!!
Eric was extremely helpful as well as knowledgeable about our desk purchase
Joe was great! Very helpful.
Joe was awesome and very helpful. Very satisfied
Joe Walker did a great job in assisting our furniture purchase. Joe did a great job scheduling our furniture deliveries.
The staff are amazing and Tj was a great salesman and he was a big help to our growing family!
Ricky was a great help in helping with ideas for space. Appreciated his expertise and he gave me time to browse.
Beautiful store, great staff!
Worked with TJ today-he was incredible. After a particularly not great experience at Carolina Furniture, walking into Ashley and working with TJ, was a breath fresh air. He helped with everything but didn’t hover or make me feel pressured in anyway. Everything was explained thoroughly and he didn’t hesitate to answer all 300 questions I had. Go see TJ!
Joey was awesome, very helpful
John Nuckles was absolutely amazing to us and helped us find our new bed! He did a great job explaining the details of each mattress, we really felt as though he knew each piece of furniture inside and out! You can tell he takes pride in his position, as he should! Thank you John for your wonderful help, we can't wait to get our new bed!
While the customer service in store was great the furniture that was delivered was not the same quality that was delivered. I could have bought the same poor quality furniture at Big Lots. Bought the extended best warranty they have took over two months to get an appointment for a technician to come out. The man said the issue was common and parts and pieces had to be ordered. Random pieces have been arriving my house. I called Ashley to see when they might be coming back out to fix the problem and first available appointment will be late May. This is ridiculous!! I DO NOT recommend anyone purchase this brand!!!
Joe N was extremely helpful, even working late to explain mattress options to me over the Labor Dsy weekend. He also helped me by ensuring delivery to meet my timeline. I highly recommend Ashley Furniture in Arden NC and Joe N as your next furniture sales rep.
Great experience at Ashley Furniture with Tyler. Very helpful, knowledgeable, customer service oriented and professional. Honestly goes a long way! Thanks for a great experience.
Eric was fabulous to deal with. Told me everything I wanted to know about the piece of furniture and then asked if I had any questions. After that he gave me some space to really look at the furniture and make my decision. He didn’t hover, but was there when I needed him. Can’t wait to receive my furniture.
Joey was great
Great team , received the best help from vert nice personal
TJ was amazing!
My experience was exceptional. What I did appreciate was that no associate followed me around. They let me shop at my own pace and in peace, however, we're still available for any questions. No pics to post as I have not had my delivery yet.
Both Rick and Chris are superb salesmen. Very personable.
Have always bought from Ashley, but not thrilled with anything these days:(
Ricky did a great job
Great info.
Salesman Joe Nuckolls was as good as it gets . The knowledge of their furniture was so helpful to find exactly what we needed. The general manager Chris Morrell even came out to talk with us to make sure they could help us with any questions we had. Very courteous to our needs. Overall a awesome experience.
Great and easy to deal with
Chris did a great job
I'm had a positive experience with Ashley Furniture and Antonio McDaniel! The efficient and helpful service provided by Antonio made my bed frame purchase a pleasant one.
Joey Walker was a great help to us today. He was friendly and knowledgeable, not pushy. Thank you
Eric is a great salesman and a nice guy.
Ricky was very helpful when helping me pick out my first couch
Worked with Joey walker today. He was super professional, thorough and a complete pleasure to work with.
(Translated by Google) Very nice and good quality furniture, the service is excellent. There are Spanish speaking staff for Latin people (Original) Muebles muy bonitos y de buena calidad la atención es excelente. Hay personal que habla español para la gente latina
Went to ashleys looking for a new living room set wasnt exactly sure what i was looking for my salesman showed me several different options explained the differences between the furniture after making my selection explained all my different payment options and gave me a price for the furniture,delievery,and warranty that i was more than happy with !
Joey walker help me since i walk in the door. Very nice guy. Come see him.
Ricky was a pleasure to work with and explained things in detail.
Joey at Arden location was fantastic, very patient with our daughter while picking out her new dresser. Definitely ask for him!
Joey was awesome! He went above and beyond to help me with my furniture needs.
Joey Walker was a very patient sales manager who educated us on what Ashley Furniture had to offer. If you need furniture I highly recommend going to see Joey.
Joey Walker hooked us up, super nice dude and highly recommend. Go Bucks!!!!!
Wonderful to buy furniture from thanks TJ
TJ is an excellent salesman. No pressure to buy, yet willing to answer all our questions. We love our new recliner and will be back to buy a loveseat off him.
Horrible experience. Rickey the salesperson made the sale by lying about delivery dates and product availability. He promised me a delivery of the following Friday. In reality it was 3 weeks to get the couch and at least a 3 month wait for the table. When they finally did deliver the couch, it came without the cushion for the chaise. I was assured that would be sent to me promptly. I received a box of stuffing and a pillow case to put the pillow together myself after spending over $2000 on this furniture. Customer service from the phone and from the store manager Chris were poor at best. There are so many other options for furniture in Asheville- avoid the dumpster fire that is Ashley Furniture at all costs. The absolute worst customer service experience I have ever had.
Horrible experience. Rickey the salesperson made the sale by lying about delivery dates and product availability. He promised me a delivery of the following Friday. In reality it was 3 weeks to get the couch and at least a 3 month wait for the table. When they finally did deliver the couch, it came without the cushion for the chaise. I was assured that would be sent to me promptly. I received a box of stuffing and a pillow case to put the pillow together myself after spending over $2000 on this furniture. Customer service from the phone and from the store manager Chris were poor at best. There are so many other options for furniture in Asheville- avoid the dumpster fire that is Ashley Furniture at all costs. The absolute worst customer service experience I have ever had.
Ricky & Heather were great to work with and super helpful! We sat on a million couches it felt like and Ricky was super helpful with making final decision!
Joe Nuckolls was wonderful !!! He made buying our living room furniture a breeze and he was very patient with us throughout the whole process. Thank you Joe 😊
Joe Nickolas was fantastic- great personality and has great knowledge of the store
TJ did an excellent job! Thank you!
Joe Nuckolls, our salesman, was knowledgeable, professional, friendly, and efficient.
Go in ask for Joe Nuckolls the most down to earth guy! Hey Joe I hope you see this. keep that Harley clean until next year brother. God bless you were an inspiration to me I got way more than furniture today.
Ricky and Chris, Outstanding customer service
Joey was very helpful with our purchase of a sectional sofa. We've purchased from Ashley several times over the years. Great quality furniture.
Joey was awesome very helpful and attentive.
Wonderful experience with Ricky. Very nice and willing to explain any questions I had.
Joey was amazing!! Couldn’t have h a better experience!
Great salesman Mr. Nucholes in the Asheville store !!! We were in and out with a couch and recliner we in 45 minutes. He is a very good salesman. Good information and not pushy!! Brian
The highest praise goes to ERik Demaaijer, my sales associate. I just purchased a Temperpedic bed and could not be happier with my purchase! I had many questions, and Erik was so patient and very knowledgeable of the product. In the future when I am going to buy furniture, this is the person I will consult. He is helpful, knowledgeable and I would recommend asking for him if you shop at the Ashley Home Store in Arden, NC. My bed was delivered today, and the guys that delivered it were awesome!
Robbie was kind and nice helped me out got my new bed frame and bed the company is nice and friendly.
Joey Walker was our salesman. Eventhough he had other customers he managed to fit us in. He was able to help us re order a dining room set that we had previously ordered while living in Tampa almost 2 years ago. Our order kept getting pushed back later and later until we had no choice but to cancel due to our move to Asheville. We ordered the same suit and eventhough the price had gone up, he was able to honor the price when originally placed. Looking forward to receiving it. Thanks Joey!
Ricky and Heather were fantastic. So helpful with the process of getting our kitchen table. Thank you!
The sales person was incredibly helpful and we got everything.
Joey Walker was great! We had searched all over WNC for a sleeper sofa and he was able to find us exactly what we wanted for a great price and within the quick turn around that we needed!
This is my go-to store for any furniture needs. The quality of their products and the excellent customer service is unmatched. Joey is amazing and treated us with kindness and respect from the moment we walked in. He explained in detail all costs and financing options and was very conscious of our budget. We walked out extremely pleased and happy with our purchase. Thank you again for everything!
TJ is a great asset to this store and provided us with a hospitable and enjoyable sales experience. TJ was very transparent about the buying process, and was patient throughout. At no point did I ever feel pressured, which is rare considering the nature of their job as sales consultants. If I, or any of my family need furniture I will surly direct them to Ashley’s to work with TJ.
Manager was very helpful and anxious to provide satisfaction. Much appreciated.
T J is exceptional in customer service. Knowledgeable, thorough in explaining the features of the furniture, features of the protection plan and the delivery process. Very personable and well spoken!
Joey was a real pleasure to work with. Not pushy and knew how to take my wife's and my ideas and make it practical. He also worked and found us the best savings for the couches/recliners we wanted.
Joey was very helpful!
Rob , my salesman is the best, listened to what I needed , offered suggestions , gave me options and advise, I’m very grateful for his advice. Thank you.
Ricky was very knowledgeable, helpful, and nice to work with to purchase our couch. He was quick to answer questions but gave plenty of room for us to look around.
Great prices and found exactly what I went in there to get. No hard sales tactics, TJ was great.
Wonderful experience the salesman was very helpful and so respectful and professional. Great young man.
Excellent service. Rick helped us out tremendously and made the buying process as seamless as possible. Highly recommend
TJ McDaniel did a fabulous job helping us with the purchase of our bed. He got us the best deal in a timely manner. We will be back to purchase more furniture at this location.
We had a great experience with Erik at the Arden Ashley Furniture. He was super efficient at getting us the help that we needed and was very knowledgeable.
We had nearly decided not to get two recliners but were met at the front door by a consultant, TJ McDaniel, who far exceeded our expectations! He guided us to an area that matched our requirements and guided us through our options without being pushy yet providing the information we needed and answering every question we had. When we decided upon the recliners we wanted, he then quickly processed all the paperwork and we were soon on our way with our recliners scheduled for delivery the same week. We had already looked elsewhere and were unable to find what we wanted, so we expected to quickly glance around, not find anything and leave. Between Ashley’s products, pricing and personnel we were extremely surprised and pleased!
Robert Mintz was s very gracious and patient sales manager. He clarified our need and led us through the lovely showroom with helpful knowledge. He gave us time to think through what we really wanted and then graciously explained purchase and delivery. There were no high pressure tactics. The sale price outdid others furniture stores. We would recommend Ashley stores to all!
We recently shopped in this store for furniture for our new home. The sales person was very knowledgeable and helpful with no high pressure. We’re looking forward to our delivery in a couple of weeks.
Ricky and rest of the staff were very helpful and respectful of our buying process. Free to roam the store getting assistance as needed. Purchase was quick and easy. Can’t wait to get our new couch in less than two weeks!!
TJ went beyond all for,he helped us measure a loveseat,we went back home 2 mark it out on our floor we came back Monday @ we ordered our furniture he was so helpful he had time for us!!
Robert was so helpful!
Joey was dope! Thanks again
Great speedy friendly service! Ricky was a great salesperson!
TJ was awesome!
Excellent patience, hospitality, and kindness. Joey was also very knowledgeable. I would definitely recommend him to anyone. Thanks Joey!! 👍🏻👍🏻
Joey was patient and very knowledgeable, great guy to work with. Would definitely buy from him again!
Joey was extremely helpful in finding the right couch at the right price! Very good selection in store and very friendly staff!
Rick was a great person to work with. He didn’t do any high-pressure sales and was patient with us throughout the process.
Joey was great. Got us the best deal. I would recommend.
Just recently bought some furniture at Ashley. Joey Walker helped us find what we were looking for and was very helpful.
TJ was amazing
Ricky was very helpful and easy to work with
Joey was great! Very helpful will definitely shop with him again.
Joey was great!
Joey was extremely helpful and had a wonderful experience.
Joey W. was great help!
Best experience, The guys working that day made sure we got what we wanted and that we would get it quick!
Got the couch I wanted for a good price. Joey was very helpful, and his customer service was top notch.
Joey was great
Joey Walker was great!
Great staff and great products. Thank you to TJ and Heather for all of your excellent service.
Worked with TJ today and he was the bomb!!!! Knew his stuff and was fun to hang around.
Joey helped us find a couch that was exactly what we wanted for a good price with delivery and 5 year protection. Walked away pretty happy with what we got.
Joey went above and beyond to help us find exactly what we wanted and even stayed later then he was supposed to make sure we were happy. If you need any furniture, ask for Joey and you’ll leave very happy like we did. If I could give him more stars, I would.
Excellent sales professional TJ. Found some beautiful furniture
Ricky was a great sales person! Not too pushy and very helpful. Very much appreciated him.
My husband and I had an excellent experience picking out our new sectional. Ricky was super helpful and efficient throughout the process. We will definitely be coming back to purchase other pieces soon.
TJ helped my mom out today picking out a recliner. He was a great help.
Joey is the best
TJ was amazing, and we finally got a couch that works. 10 star reviews
Very friendly and helpful staff. Our home furnishings consultant Tyler Duncan was so helpful. I recommend you ask for him and send all your friends too!
Joey Walker was awesome with service very kind and helped us with everything with a lot of patience
The sales staff at the Ashley store in Arden, North Carolina was very helpful! This was primarily due to our sales rep TJ…he was amazing! We’d also like to give a big thank you to Chris, the manager at the store. They were very patient with us when we had difficulty making up our mind, and when changes were necessary, they saw that they were looked after. Thank you for everything! Jim
Thank you TJ for a great and easy shopping experience, and for all your help.
Felt like I was shopping for a car. Purchasing only a recliner and given the price minus 20% discount. I did the math in my head and the sales person came out $800 over. I questioned that and gave them what I would pay. I got the spill of “have to talk to manager”. After 10 minutes I left. I ended up getting the chair for the price that it added up to with the discount but why did I have to go through the whole experience?
TJ helped us out and he was great!
We had Joey as our salesman. He’s was great with a lot of info about choosing a mattress that we need and we got one. Thank you Joey so much for your help 👏
Updated on 12/30 service after the sell not so good the delivery guys apparently cut our sofa while taking it out of the packing during delivery we paid for the warranty and the service department said they would make it show room new or replace it they shipped us the fabric and said to call when the fabric came in and they would send a tech out to repair it we have had the fabric for over 3 weeks now and after numerous calls still no tech and no return calls yet my wife and I love Ashley's home furniture store we can always find something in our budget we have now purchased our last 3 sofas from there Eric met us at the door ask how he could and pointed us in the right direction he didn't hover over us as we were just casually looking but he came to check on us and answer any questions he us a super awesome guy we ended up purchasing a sofa and love seat both that day
Very friendly and helpful on finding what we were looking for.
Ricky was great. Happy with the overall experience.
Joey was helpful and not pushy.
Amazing customer service and was given such a great deal on my sofa set!
Joe was wonderful to work with!
Joey was awesome and very helpful on everything, would recommend him....
Love coming to Ashley's home furniture store we have purchased our last three sofas from here we can always find something nice within our budget and the staff are always super friendly and super helpful Eric was great and took time to listen to what we were wanting and helped us thank you
Joey was very helpful and informative! Would ask for him again!
Joey Walker helped us select an awesome dining room set. He was very knowledgeable, polite, and respectful to us. We were very pleased with his service.
Joey was absolutely wonderful to work with, I am new to the area and he made everything so easy. I will definitely be back.
Ricky helped me buy a dresser, he was super friendly and very helpful!!
Very good experience at the Ashley store. Tyler was very helpful and efficient. I recommend this store.
Joey Walker was extremely helpful and professional. He is a awesome salesman and gets you what you want.
Joey was a great salesman. Got me a great deal on a bedroom set. Go see him.
Keith was great! I was looking for a discontinued chest to match another piece I had and he checked all over to find it in a nearby store. He made a very great effort to help me.
Joey was great
Great product, GREAT service. Ricky was extremely helpful.
Joey was great and knowledgeable.
Joey is a great salesman and efficient in helping his guests
T.J. was a lot of help and he got us a good deal. I am happy with the chairs I bought. Thank you for your time and help today.
Tj was very helpful with the purchase of our new couches! Knowledgeable, not a pushy sales guy and personable. 5 stars for customer service!
Very helpful associate (TJ) and smooth process to get the order completed.
Ricky from Ashley’s furniture in Arden was great! He was very professional and a pleasure to work with, I will ask for Ricky every time!
Great experience and great service from Rickie!!
They never answer the phone. Lead you on with approval until you get there then it’s a different story
Just moved to the area and needed a couch...found the one I like and TJ was so helpful and professional with a great personality...it made the time I spent doing a chore most find daunting a cool beans experience..thanks TJ!
Joey Walker was so helpful! He helped my husband and I find our new couch. When we called he answered questions over the phone and helped us complete our purchase in store in a timely manner. Thank you Joey!
Joey was awesome today! His customer service was exceptional!
Joey was great. Quick and helpful.
Joey Walker was absolutely wonderful! His customer service was remarkable and finalizing our decisions while furnishing the entire house went flawlessly! Call him at Ashley Furniture and ask for him … you won’t regret it!!
Robbie gave us excellent customer service, thank you!
Joey was great really helped us with everything we needed
Thanks JOEY!!!
Good experience. Joey was very helpful. Great furniture options too!
TJ worked really hard to make sure we got everything we needed and wanted. He was very helpful. Thanks so much!
Joey was great!
Joey was great. Very helpful and went an extra mile to help us. Great sales associate. Keep up the good work Joey! Great store, great selection.
Joey was wonderful! He was very helpful and very patient.
I recently purchased a tv stand and a mirror on clearance. Ricki helped me and he was as kind as can be. Heather really went out of her way to help me. I needed help putting the mirror I purchased in the trunk of my car. Heather and I carried it out together and had to maneuver around several items in my truck as well as pull the back seat down to make it fit. She was so kind. So knowledgeable and beyond helpful. I would highly recommend Ashley furniture off of airport road in Arden. If you should visit them, ask for Ricki or Heather. If you want an overly exceptional experience, then I would ask for Heather.
Furniture delayed 7 days . Seriously don't have a reason to ever shop again at Ashley stores!!
Ricky did a great job helping us purchase our new sectional great customer service and very helpful with all the questions we had !
I worked with Joey Walker in the Arden, NC store and he is the GREATEST ! He was so patient with me during my shopping. Im from out of town and was visiting my family in Asheville. I wanted to gift my brother a new recliner so Joey reviewed each chair i was interested in with such professional detail!!! His patience and support was amazing because i had some issues with my family accepting this gift and had to complete my purchase over text and phone calls from out of town. Most salespeople would have handed me over to someone else after 30 mins of dealing with me!!! Joey did not show any frustration with me at all(and there was a lot of drama!) I’m so thankful for his professionalism but personal skills in a position that people probably don't need from a salesperson to buy a recliner! Joey is a10 on a 1-10 scale!!! Thank you again Joey!!! Betty Hinnant
Great shopping experience! Ricky was great! Can’t wait for new couch!
Rick was a fantastic sales person, very low key and cordial, and really spent alot of time with me to ensure I got what I needed. It was a wonderful experience! I recommend this store highly!)
Joey was such a great help. I needed my furniture as quickly as possible, and he did everything to ensure I found the sofa I loved and that I would get it in two days. He took the time to show me various options and didn't make me feel rushed throughout. Amazing customer service. Highly recommend.
My experience with salesman TJ in the South Asheville store was phenomenal! I shopped around at so many stores looking for a sectional couch and dinner table but nothing quite fit my needs. TJ greeted me when I walked in, showed me around, and made the whole process enjoyable. The sales manager should seriously promote this kind and knowledgeable salesman. TJ made the sale because he knows how to connect with his customers far greater than all other sales associates I met at all other stores I went to across the county. I ended up finding the perfect sectional and dinner table!! I will always work with TJ for my home furnishing needs from this point forward.
Great shopping experience! Erik was great to work with. No pressure. Answered all my questions fully and allowed me to take my time and choosing what I needed. I would shop here again.
Joey Walker was awesome!
Joey Walker helped us and he was the best!
Ricky went the extra mile and got us the price we where hoping for thanks
Joe was great to work with. Explained to me about the sales but no pressure at all. Wonderful experience.
Just got our email with our price statement. The prices we were quoted are not what we were charged!!
Joey was fantastic! We’re new to the area and he got us a great deal on a 3 piece living room set!
Joey was awesome!!! incredibly helpful, friendly, and got us exactly what we wanted. A+ all around!!
Large store... friendly staff.
Joey walker was great. Very helpful & knowledgeable.
I was looking for a recliner and had a limited budget. Tyler spent a lot of time with me helping me find something I could afford. We found a clearance item. (power recliner for less than $500.) I'm very happy with it.
Robbie was a wonderful salesman. He simply showed me what I wanted to see and was never pushy or overpowering with suggestions. He followed my lead and we found the perfect reclining chair and loveseat. It was a wonderful experience. Ashley has better choices and better service than any other store I visited! GO!! got to pick up
I purchased a sofa yesterday at Ashley Furniture in Arden. I have been looking for a sofa for some time now. When I went to Ashley I was just planning to “look” for the day, and I met Eric. He was amazing! Eric is very knowledgeable and took his time showing me all the different options. I highly recommend Eric Demaaijer. He is the best. I am planning to go back and purchase a mattress from him very soon! Eric, thank you for everything.
My first time in an Ashley Store. Found exactly what I needed, the prices were great, and the staff was very upbeat and helpful.
Erik was fantastic, he got us a great deal and was extremely helpful!
Great customer service very helpful
Joey was extremely helpful.
My son and I went into the Ashley Store looking for a new mattress. Robbie met us at the front of the store and helped us right away. He was patient with us and helped us find exactly what we needed. Very happy with the service.
TJ was nothing less than PHENOMENAL!!! He met us at the door with a genuine smile on his face, and helped us find everything we needed. I highly recommend Ashley Store…. Ask for TJ!!!!
Positive shopping experience. Robbie was very patient in showing me all possible options. Very knowledgeable.
Joey was super helpful in helping us pick out a couch 10/10
We bought a sectional from Joey. He was very friendly and he worked well with our space and our needs.
Erik Demaaijer was so helpful and kind- we had a wonderful experience finding just what we needed for our home! Thank you!
Excellent customer service! Eric handled everything very well.
Joey the representative when above and beyond and got the deal done Joey is the guy I truly appreciate his sales skills and hospitality great guy
Joey was such an excellent help and got us a great deal. Make sure to ask for Joey when shopping at Ashley's in Arden...
Joey was excellent!
Joey in Asheville took very good care of us!
TJ greeted me at the door I let him know in detail what I wanted, he worked on my order and came up with me the perfect living room set . Thank you TJ for your patience with me!
Ricky was great, we stopped by just to look and get pricing on a bedroom set I saw on-line, Had no plans to buy today now lets hope delivery goes as planned
I had a great experience at Ashley’s because of Joey. Joey was very helpful and did everything he could to ensure we got the best deal. He was very patient and kind.
Heather is awesome! The wrong desk was delivered to us...because the wrong label was on it on the showroom floor. Heather figured that out and worked diligently to help me get what I wanted!
Ricky was great! Store is well run and staff is friendly.
When me and my significant other walked in Joey Walker stepped up immediately to help us find what we were looking for. We weren’t sure what we wanted or what style of couch we were looking for, but he directed us in the best way possible and gave us a lot of great options to choose from. He was very friendly and very attentive to us as we wondered the store unsure. He even took it a step further by making checkout quick and easy after he helped us find the perfect couch.
My S/O and I walked in looking for a sofa not sure of what we wanted and Joey Walker approached us and helped look at the different choices and we found the perfect one. He was very personable and friendly. He walked us through the whole process and made it easy for us.
Joey was VERY helpful with my selection! Great service and friendly staff!! RECOMMENDED HIGHLY!!!
Great customer service. Joey was very helpful. Will be back
Nice place to get furniture and stuff for your home
The staff was lovely! They were very helpful and explained everything perfectly! We had a few issues but they were quick to fix it and were very kind. Would shop here for furniture again!
Great, quick as expected transaction.’ Rick was very helpful.
I contacted the store by phone to order a sofa for our new cabin since they were the closest store to our location. Joey made the process so easy! He placed the order for the sofa and we were able to pay thru DocuSign so that I knew our transaction was secure. We also got to choose our delivery date which was perfect since we are only there occasionally. The sofa will be delivered in a few weeks. So far, my experience has been great!
Great customer service, ask for Joey highly recommend! He will make sure to work with you and give you the best deals
We visited the Arden, NC Ashley store in search of a coffee table and two end tables. Robert greeted us at the door. My husband described what we were looking for. Robert walked us right to what we wanted. We made the purchase and off we went. Anticipated delivery in 10 days. Thank you so much, Robert!!
Great customer service, Ricky was very attentive and helpful and was able to help me find was I was looking for and helped to get a good price. We will be back when we are on lookout for more furniture
Joey was very informative and I appreciated his help!!
Erik did a great job. He helped us get discounts and we were in and out quickly.
Joey is awesome!
The product was what I wanted. The service in-store was good. Delivery is horrible. It was supposed to arrive 7 days ago. When it didn't arrive I called the next day. They said that there were others ahead of me in the que to receive the same sofa so, it was it would be a week later. Now, 7 days later, I'm told it's not coming today. This is for a sleeper sofa that's paid in full. Apparently, they just care if they make a sale then that's where the service stops.
Just bought a couch with Joey and he is awesome
Joey was super helpful!
Had Ricky help me get a new mattress. Got in and out fast
Joey was so nice and very helpful with my decision. I will refer friends to see him for their furniture needs.
We had a great experience! We came in looking for just a dresser, Tyler was super respectful of our wishes and didn’t push us into more. He let us walk around on our own and was ready for our sale when we showed him our pick! Definitely recommend.
Awesome customer service, Joey Walker was extremely helpful and attentive. Thank you sir
Joey Walker was very helpful and down to earth. It’s hard to go into these types of stores and not feel pressured to leave with a product. Joey gave us plenty of time to think on our own and placed no pressure on us whatsoever!
Ricky was absolutely great ! He helped us soo much !!! Thanks Ricky !!!
Tyler was amazing! I actually went in weeks before just looking and he was the associate that helped me. I hadn’t quite gotten my configurations settled so I left without buying, but he still made sure I had all the financing numbers I needed before I left. Today I went back in and there he was and he remembered working with me! I was glad he was there because today I was ready to purchase. He was super helpful with making sure I got what I wanted and answering all my questions. He really knows what he’s talking about so I’m glad he was there! Definitely recommend looking out for him if you are shopping there. On top of that, the couch I had picked out just a few weeks ago was on sale today, so definitely happy with price and style at this store.
Joey was very helpful and knowledgeable .
We visited Ashley HomeStore on Airport road in Arden yesterday. They had a great selection of furniture. We were looking for living room furniture and found a great sectional, ottoman and end table. Plus we found two matching accent chairs all at a great price. Ricky Laffoon was our associate and he was wonderful to work with. He was there when we had questions put not right in our hip pocket. Once we found the pieces we wanted he was able to answer all of our questions. We would highly recommend you visiting this store and Ricky for your future furniture needs.
I had a wonderful experience with Joey. He was able to answer all my questions and made my furniture buying experience very pleasant.
Joey was very professional and really helpful with our three pieces living room furniture. He went above and beyond helping us find the right furniture for us and explaining all the difference materials for our lifestyle. We definitely be back!
Erik helped us to narrow down the sectional configuration that would work best for us and we made our purchase more quickly than anticipated. Thank you.
Excellent experience...there to help and not pushy
Ricky was great, and helped get us the perfect couch.
Joey was great helping us find the mattress we needed.
Joey is the best. Super helpful but gave us the space we needed to browse and make our decisions. Great shopping experience and we found perfect pieces for our house at a great price.
Joey was so helpful. His knowledge on mattresses was helpful to us in choosing the right one. Joey is friendly and knowledgeable. It was a pleasure in our shopping experience.
Joey Walker was so sweet! Non pushy, but helpful. I wasn’t planning to buy today but he made it so easy. Nice guy!
Joey Walker was amazing! He got us the best deal possible and was so understanding and patient with all our questions.
Joey Walker was great to work with! We would gladly work with him again!
We had a great experience with Joe Nuckolls from beginning to end even while having our 2 younger kids with us. He was very patient and didn't hover over us. He gave us our time showed us our options. Since it was the first place we went to, we decided to check out another place down the road. Big difference and not a good one. We decided to go back to Ashley and found Joe. Found the bedroom set and dining room. Thank you Joe for your patience and time.
Ricky and Chris were great! They went above and beyond my expectations. Spent time answering all of my many questions, were courteous and kind.
I went in looking for a living room couch, Joey walker was very knowledgeable and helped out. He answered every question and got us a nice couch. If you’re ever in need of furniture or anything for that matter. Joey walker is the guy to talk to
Eric was super helpful and not too pushy, which is the most important thing to us! Thanks!
We needed a mattress for our son and got there like 30 mins before they closed. They stayed after they closed and didn’t make me feel rushed and did an awesome job. Thank you Joey for all you do! Arden, NC store
Joey is awesome. So polite and knowledgeable. Ashley is lucky to have him
We purchased furniture for our sunroom at Ashley in Arden NC and got not only exactly what we had in mind but at a great price. Joey Walker was our sales rep and he was just great-- no high sales pitch but very informative about the sale prices and options available to us based on what we were looking for. This is our 2nd purchase from this store and we will definitely be back. Great products, excellent sales & service!
Joey Walker just helped us purchase the perfect living room set. He was very helpful and not pushy at all. We left the store a very happy family tonight. Thank you Joey!
Great experience. Very knowledgeable and helpful salesperson Tyler. Will be back for sure
Awesome customer service
I had a great experience with Joe Nuckles (I hope I’m spelling that right Joe!) . He was so helpful, and kind, and genuine.
recently bought a new mattress at Ashley and was extremely happy with the selection and my salesman Joey. he was very knowledgeable about the different brands of mattresses available and helped me select the right brand for myself. would highly recommend Ashley to all my friends and family.
The sales man Joey was amazing!!! Thanks you for being so kind
Great experience,Your company is blessed with a wonderful and caring gentleman, his name is Erik Demaaijer.He is in Asheville store.Please compensate him really well . He is deserving of any praise.I will certainly consider this store,with any future purchases.Thank you Erik,you are the BEST!! Sincerly, Betty Bridges
Lots option on this Arden store.. Joey Walker was attentive to our needs, patient, Excellent seller, Thanks for everything.. Happy with my purchase..
Sarah Barton was an absolute pleasure to work with! She was very friendly and not pushy at all so we felt comfortable throughout the entire process. She was very knowledgeable and patient as we worked out financing options and additional furniture pieces. The floor model selection was good at the Arden store, plenty of couches and beds to choose from! Although Sarah will be at the Asheville store in the future I would highly recommend visiting her there! Thank you Sarah for the exceptional service.
Joey sold us a new living room set the experience was top tier, no hassle and we’ll definitely be back.
Joey Walker is very helpful. Definitely recommend him
Joe at the Arden store was awesome he helped me find an amazing deal on a purple bed and electric bed frame along with a beautiful sleigh bed with quick delivery!
Thank you Joe N., you helped my mom pick out the perfect mattress. Much appreciated.
Robbie is the best furniture salesman I’ve ever dealt with. He’s kind, honest, patient and listens well. I love this store and they have great options however any store with great options is only as good as it’s salesman and I can’t recommend Robbie enough. Visit this Ashley and ask for Robbie and you’ll have a fantastic experience.
Erik D is the best! He helped me with every step of my purchase and gave me pros and cons of every item I asked him questions about
As soon as my mom and I walked in Ricky was there to greet us, he was very nice and friendly. We walked around and found exactly what we wanted. Ricky made that happen for us. Thank you so much.
We were looking for a mattress and Robert M. at Ashley Furniture store work really hard to get me the deal that I wanted. I'm very happy with my purchase. Thank you for your help!
Working with Joe was great. Ashley was very accomodating to our needs and we furnished a new home.
Charles thomas was amazing and such a big help. Wonderful man and very caring. Thanks!
Great! Thank you!
Tyler was very helpful and patient while we made our decision. Thank you for having great employees.
Tyler was great!
Went in to buy a recliner (2). Negotiated a better price, salesman (Alex) was no-pressure and easy to speak with. Glad to have something comfortable for our basement.
Tyler was awesome. He helped us through the entire purchasing process. I meant to update this sooner. We have had the bunk beds for a little while now and they are holding up great. I just wanted to say that the delivery and assembly crew were polite, fast and efficient. They completely assembled everything and took away all the trash. The next time we need home furnishings we will be returning here.
Erik rules! He is very helpful, friendly and patient with us. Go see this guy!
Robbie was my salesman, he is amazing !!!. I recommend Ashley Furniture to all that maybe in the market for new furniture.
I recently was in the Arden store and Joe Nuckolls was my salesman. He was very helpful from the moment I walked in to the store. He helped me to buy what I came in for and made me aware of lots of other great deals that were available. I will visit the store again and I will ask for him. I will also recommend that my friends ask for him when they shop for furniture at Ashley's.
not even sure i going pay for something. not even sure i will make payments on something I cant sit on it is so hard i wanted to trae it but no if i can't sale it! Will never be to the store again but you still owe me my warranty money and I want it for the two times I had it on my furniture as soon as possible
Great selection and value. I was assisted by Joey who made the shopping experience a total pleasure. We purchased a beautiful bedroom set and plan to return for additional pieces in the near future.
Joe N. provided excellent customer service! He thoroughly explained every thing and made sure I was happy with my purchase. I will def be back.
Me and my grandmother spent the day looking for furniture for my new move in apt. We bounced from a few stores in mind, however Erik Demaaijer made it a great experience to be in Ashley. He was able to answer all of our questions for a possible bed suit+mattress. Even though I did not get a bed suit from Ashley, I was able to come back and get a perfect mattress + box spring with Erik. Best service I’ve ever gotten, kind, not pushy for a sale, and delighted with the same service the following visit. 👍
Joe Walker was great to work with helped us out a ton!
We recently bought a couch from the Arden location. Joe was very helpful at explaining all the options and made the process super easy!! Thank you Joe!!
Eric is great to work with!!
Excellent service! Knowledgeable & experienced with great recommendations.
Very nice and polite. great deals and worked with me in finding best buy
Jim was very helpful.. I needed to take a chair back the same day and manager Chris was very accommodating. They both made my purchase experience pleasant
Ricky was very kind and efficient and did not over crowd me while I was walking around.
Joey Walker was awesome at showing us sofas in our price range and very easy to work with! Thank you!
Furnishing our new home was incredibly easy and stress free with Erik Demaaijer at Ashley. Erik showed us options and gave us plenty of inspiration, ideas, and he pulled some strings to keep us within our budget. I wouldn't hesitate to work with Erik again or come back to Ashley!
Joe N. was fabulous to work with! I stopped in early in the day to find a side for my personal space room inside the house. He pointed me in the right directions by section Style, and when I found the one I wanted, we learned my credit card had expired from not using it in a few years ( that’s actually saying something about the quality all but itself), I was going to need to return with my husband after he was finished working. When I came back later, not only did he remember me by sight he managed to remember my first name as well and the little story I mentioned about me husbands job when I was in the store earlier. I was impressed, as a person that has worked in both furniture sales and just customer service positions in general, it went a long way to keeping my family as loyal customers, there is more to say about his going above the call of his duty but those are for me to know and you to find out why this experience has made him my new Salesperson of choice at this location!! Thanks Joe N! I can’t wait for my sofa for my new sanctuary!
I was helped by Erik Demaaijer and he was delightful! He helped me locate the model I came in looking for and made my transaction smooth and easy. It was quick, which was important to me since I just moved to the area and had multiple errands to run. The store is impeccable, staff dressed professionally, and they know what they are doing. I would recommend Erik and this store in particular. Thanks, Erik!!!
Robbie was very knowledgeable and patient. He was awesome to work with
Sales person Joe was extremely helpful with our purchase today. Thank you
Joe was very knowledgeable and the experience was fast and easy.
Robert Mintz is absolutely wonderful! He takes the time to help you find the perfect pieces for your home. We appreciate his expertise!
Joe N. helped my husband and I find a bed frame. He was such great help and a very nice guy! Made the process smooth and stress-free. Ask for Joe N. when you go in!
I went in looking for a chair and it was running a Memorial Day sale. Found a comfortable one. It was discounted but the price was brought back up due to delivery fee. After my wife walked out they dropped that fee and I purchased it. The guy helping me was super nice. What he didn’t tell me is after he took my money there was no way to ever get it back! All sales are final. I found this out because they delivered the chair while I was at work. When I got home and sat in this chair it was the most uncomfortable chair I’ve ever sat in. Nothing like the one in the store. I returned to the store the following day the guy who sold it to me wouldn’t even talk to me he just sat and watched another guy give me a corporate 1 800 number. I called there and they said we do not accept any returns! They tell you each store is individually owned and they set their own policies. I’ve now paid $1,605 for the most uncomfortable hard as a rock chair I’ve ever sat in my life. I highly recommend shopping elsewhere! I will never shop at Ashley furniture stores ever again.
Great service from Erik during our visit.
Love shopping at Ashley’s furniture! Thanks to sales rep Joey for helping us!
I had a wonderful experience with Ricky. He was very attentive. I'm excited to receive Delivery
Our salesperson Joey did an excellent job.
After checking several other furniture stores all around the county to purchase a good mattress and platform, I was essed to find Robbie and Ashiley Furniture Store in Arden, North Carolina God has certainly blessed me for sure.
Best experience working with Joe. He helped us figure out the financing of our couches and ottoman. He never pressure us to buy as I asked million questions. Bought our 1st couch in 10 years. Thank you so much Joe!!
My fiancé and I went to the Arden Ashley furniture and were greeted by Joe Nukolls. He was respectful of our space and let us find what we were looking for and when we did have any questions he was full of answers. As first time home owners in need of furnishings, we couldn’t ask for a better man for the job! Highly recommend!
Joey, thanks for your help…
Good customer service, Mr. Ricky is great.
We shopped at Ashley today for the first time. Joe N was wonderful at helping us pick out a new couch and rug for our living room. He went above and beyond to help us get the best price. We will definitely shop here again. Thanks Joe!
Ricky laffon was wonderful. He was patient and made selecting the right furniture for me and my new home. He wasn't a pain in the butt to work with. Very professional. Thank you Ricky.
The best store.. and joey is wonderfull help thanks
Got us a great deal on what we needed
Joey Walker was great!
Eric was awesome took care of everything. Best furniture experience ever!
Joey walker was very helpful friendly courteous and informative we enjoyed working with him to find the perfect piece
Joe N. At the Arden store is amazing. Thank you for all your help. Love the new livingroom set.
We bought a living set from Joe N. Back in Nov. At the time we did not get the ottoman. Decided that it was something I really wanted and went back to see Joe. He is great! Got us exactly what we wanted. Would recommend him 100% We will back to see him!! Kelly and Paul W.
Joey W greeted us immediately and understood our needs right from the get-go. Showed us to the sofa we requested and gave us a great deal on a coffee table and end table to match. No pressure. Excellent experience. Thanks, Joey.
Thank you Joey Walker for helping me with my new mattress, bed and adjustable base. You were very knowledgeable, patient and easy to work with!
Joey was awesome today. He sold me on a new adjustable bed frame. He took his time, showed me his options, and explained them throughly. He let me make a decision without feeling pressure. I would definitely say to ask for Joey Walker….you won’t be disappointed!
Recently purchased a Temper-Pedic mattress and Frame. At the Hendersonville, NC store. Great experience, very informative, Gave all the options to feel and see, no pressure. Strongly recommend Eric the salesman/sleeping consultant
Excellent customer service by Ricky. He and the store manager were very nice and helpful. Answered all my questions.
Mr. Walker the first friendly face we encountered and treated me and my family with respect.
Heather was amazing!! She got me the best deal possible on my purchase, I felt super comfortable throughout the whole process!
Tyler helped us out a lot. Very nice and thorough.
Erik Demaaijer went above and beyond in helping us select the perfect couch!! Super friendly and got us a great deal. I plan to come back here for all my furniture needs. Thanks again Erik! 10/10 would recommend
Shout out to Joe N! He was so pleasant and so helpful. We'll be back soon!
Tyler was wonderful and honest!
Joey Walker, excellent customer service, he was very knowledgeable concerning store products, I would highly recommend anyone who is looking for excellent customer service experience to see this sales representative, very pleased with everyone at this location, Thank you.
Joey walker was a great help today as I was looking for a new mattress and had no clue what I needed or wanted. He was very informative about each every kind, made my time there worthwhile. Thank you for all your help today Joey!
(Translated by Google) Jose N. Excellent person. (Original) Jose N. Exelente persona.
I had to order a mattress and frame by phone and Tyler was extremely helpful and attentive to my needs.
Ricky has helped me and my mother, I really appreciate the breakdown of the cost and explain everything to us. Was extremely patient with us and very positive attitude. Best part was attentive without hovering.
Joey Walker was our sales associate and he was amazing!!! We bought a sofa and chairs and Joey worked to find furniture that worked for us.
My partner and I came in on Mothers Day looking to buy a new sofa and we honestly could not have had a better experience thanks to our consultant, Joe Nuckolls. Joe was incredibly helpful, kind, and honest from the minute we walked in the door. We ended up purchasing a sectional at a fantastic price and walked out feeling confident in our purchase!
My experience at Ashley Furniture was overall extraordinary and our consultant Joe Nuckolls was truly amazing! I went into Ashley Homestore a bit apprehensive, I was worried of being heavily pitched and bombarded with information. However, Joe N. was a true pleasure, he greeted us warmly, gave us some detailed yet not overwhelming information and helped us when we needed him! We ended up purchasing furniture and appreciated how Joe gave us thorough insight on the products we were interested in, the delivery and financing options, as well as walking us through adding a warranty! The experience was truly wonderful, and I will definitely recommend Ashley Furniture and Joe N. to friends/family!
Joe Nuckolls is a Genuine person inside and out! He is a true asset to Ashley furniture. Very polite, welcoming, honest, and no pressure. Highly Recommend!
Joey was excellent! We came in just looking, but after he explained the quality and the guarantees with the Diamond Protection plan, we were sold. He was never pushy and gave us space to look. Great experience and great quality at Ashley Furniture! We’ll definitely be back!
5 stars (customer service ) for Rick was very helpful and talked us thru the whole process. And was not pushy about us making a purchase. *** I will return to update my review once our furniture is delivered and setup.
We spent several thousand dollars here when we bought our new house. We ordered two chairs which were supposed to be delivered in 4 weeks. 8 weeks later (and after taking full payment) they have no idea when they will be delivered, who to talk to about the delivery and don't seem to care. We also bought 3 consoles. Two were off the showroom floor and one was sent from the factory. The factory console was defective and was taken back and another one was shipped. When it arrived, it was in a box and the crew refused to assemble it. I told them I was concerned that it was defective and wanted to inspect it. They refused and left. Later that day, I assembled it and it was defective! I called customer (no-) service and the store. They were rude and helpless. Still no resolution with the chairs or the table. Buyer beware.
Excellent selection of options for every room of the house. Friendly, helpful staff of Managers Jennifer and Chris. Ricky clinched the sale with his knowledge of the furniture we were interested in. Ample parking and wheel chair accessible.
Shopping was easy.
The service was excellent as were the discounts. Very friendly and knowledgeable staff. Excellent inventory.
Erik was amazing and super helpful with the couches we were looking at. I definitely recommend working with him!
Joe was a wonderful salesman, not pushy at all and very helpful,
Moving was stressful. I needed a bed, dresser, chest of drawers and a sofa. Money was tight, and I explained this to Joey Walker, sales associate for Ashley. He took time to help me find all the items I needed that were quality and were affordable for me. He cares about his customers and it shows. He's truly special and I will recommend anyone to go to Ashley Homestore and see Joey Walker. Thank you
Ricky was great help with my daughters purchase. No long wait and quick order.
This is our third time purchasing from Ashley and our best. Joey Walker got us in and out with no fuss. Ask for him next time you are in!
Ashley Furniture near the Asheville, NC airport is AWESOME! Joe Nucholls, our salesman, was professional, knowledgeable, and responsive to our every question. I will revisit this Ashley to address any future furniture needs!
Joey was so helpful! Great experience 👍
Great experience purchasing mattress with Tyler. He’s knowledgeable entire store friendly and professional. Highly recommend!
Joey Walker was so patient with us and did such a great job giving us the information we needed. We will definitely be back
I was gonna write a good review for Joey Walker. He was great. Here is where I am changing my mind... 2 days before my delivery I get a call that most of my bedroom set had not come in and they were gonna have to deliver it on several dates over almost 2 weeks later. That does not work for us. We decided to cancel the order and go elsewhere. Then they informed me that because I didn't cancel within the 3 days, I was going to lose my deposit. Wtf?? So, your gonna be late by 2 weeks roughly on the order but I have to pay an cancelation fee? How? This makes no sense. They waited to call us and tell us about the order being late so that if we decided to cancel the order, they would still make money because it was less the the 3 days the require? I call BS. They knew what they were doing. This is why I am writing a bad review. Do not trust these people. The will take your money and leave you hanging. I'm sorry. I work for a living. I can't take multiple days off for deliveries because you can't get my order to me on time. Buyers beware!!
Joey Walker is friendly and knowledgeable. The whole process was easy there was no high-pressure salesmanship. We will be back for our future furniture needs.
My wife and I were shopping for a small sectional couch. It was our first time in a Ashley HomeStore. We were greeted immediately by Erik Demaaijer as we entered the store. Erik took the time to show us what options would work for small space. Erik was professional, friendly and made purchasing our new sofa easy. My wife and I will be a repeating customer. Lots of options on all house furnishings and up to date styles.
Great service!
The Ashley Furniture store in Arden was absolutely amazing! I have never been to a better store where they were so nice, helpful, and overall amazing people! Tyler was our salesman and he was so friendly and helpful. He gave us all the options and listened to our needs and made sure every need was met and I can’t suggest this store and Tyler as a salesman enough. We will definitely be coming back to this store for all our future furniture needs. I highly recommend this Ashley Furniture in Arden, NC for anybody looking for a quality shopping experience!!
Repeat customer if Ashley Furniture over the years . Very happy with the service from sale to warranty work. Joey Walker made my recent purchase a very pleasant experience.
The Ashley Furniture Store in Arden, NC, at Asheville, is a jewel! It's hard to find a good furniture store anymore with so many people buying online, but this is a mammoth showroom well-equipped with even oddball items like we wanted--a sofa bed for a studio apartment we're renting till our full-sized house becomes available. We found it by accident (it didn't show up on google searches for "Asheville NC furniture stores" ) while we were stopped at one of Arden's many stop lights and there it was--a large building on its own and fortunately a large sign by the street. We went in and were greeted by Jim Trask, who is that rarity of salespersons, a superb salesman who doesn't try to push or "sell" you anything at all. Rather he explains, demonstrates, answers questions, shows you alternatives, and so forth. And let us sell it to ourselves. We found exactly what we wanted and Jim is arranging its delivery with the apartment manager, so we don't have to worry about that either. A wonderful, easy, and successful shopping experience! Thanks, Jim!
Ricky was a great sales representative he helped us greatly with everything that was involved with getting a bed
Tyler was an amazing representative he helped in every way possible and made our buying experience AWESOME! I'm so excited for my new furniture and bedding THANKS TYLER GOD BLESS YOU
Joey is our guy! We been dealing with him for a few years now. He knows how to help and ALWAYS makes our experience a success. Thank you, Joey! See you soon.
We were guided through our search for a massage recliner by Ricky Lafoon. He listened to our needs and concerns and offered suggestions for a suitable chair without being pushy. In the end we felt pleased with our selection and got a great price. We would recommend Ricky to buyers in Asheville area and feel confident that our recliner will be delivered on time.
We originally had measurements wrong which resulted in a couch not fitting through a door... The poor delivery guys 😅 But the second time around, Joe helped us out and got us a deal on a marked down 2 piece couch, which fit perfectly. It's much cozier than two office chairs!
Our salesman, Joey Walker, was very helpful without being pushy. He answered all of my questions and helped me feel comfortable with my purchase. I definitely will recommend this store and Joey to all of my family and friends.
Place is the best for quality and service
Great selection and very helpful sales people
Joe was great helping us pick out the perfect furniture for our new house. Knowledgeable, helpful, listened to our wants, dislikes, and showed us all the ins and outs of all the possibilities. Thanks for all your help!
Rick did a great job helping my wife and I with our purchase! Thank you Rick!
Joey Walker helped us find exactly what we were looking for. He was great. Not pushy and extremely helpful!
PLEASE READ BEFORE PURCHASING FROM ARDEN LOCATION. We purchased our couch a year and a half ago. Upon purchasing (true story) we were told by the store manager due to a shortage of cow hides (because restaurants aren’t killing enough cows) we wouldn’t receive our couch for at least a few months. Once we received our couch it was great for a short period of time. NOW, the couch cushions AND springs have completely flattened out and we cannot sit on it for more than 45 mins without having some type of lower back pain. I called customer service and explained the issue we are having, considering we only had the couch for a year and a half. They explained the couch only had a one year warranty and that we did not purchase the 5 year warranty and if we wanted it fixed that they would happily recommend a place for us to pay out of our pocket to have it repaired. We paid GOOD money for this couch and it only lasted just over a year. Needless to say we will not be purchasing anything from Ashley Furniture in the future.
PLEASE READ BEFORE PURCHASING FROM ARDEN LOCATION. We purchased our couch a year and a half ago. Upon purchasing (true story) we were told by the store manager due to a shortage of cow hides (because restaurants aren't killing enough cows) we wouldn't receive our couch for at least a few months. Once we received our couch it was great for a short period of time. NOW, the couch cushion AND springs have completely flattened out and we cannot sit on it for more than 45 mins without having some type of lower back pain. I called customer service and explained the issue we are having, considering we only had the couch for a year and a half. They explained the couch only had a one year warranty and that we did not purchase the 5 year warranty and if we wanted it fixed that they would happily recommend a place for us to pay to have it repaired. We paid GOOD money for this couch and it only lasted just over a year. Needless to say we will not be purchasing anything from Ashley Furniture in the future.
Robbie helped us get our first couch today, he was very patient and pleasant to work with. We are grateful for his assistance and can’t wait to receive the couch! Thanks Robbie!
Joey was so kind and helpful on the phone. Once I had decided on what I wanted he made sure to make notes so it would be easy when I came in. The sales manager Joe helped me at the store complete the order and showed the same compassion and kindness. I am going there first now just because of the customer service, I seriously couldn’t have asked for better help from these two!
Joey Walker did an excellent job helping us pick out outdoor furniture. He was knowledgeable, helpful, and friendly.
Eric Demaaijer was wonderful! We found the perfect sofas & rug at an incredible price. Great experience!
Both Joe and Robbie were great to work with during our recent purchase of living room furniture. I appreciated their knowledge and willingness to give us time to make the right decision.
Absolutely wonderful service from everyone and Ricky was. Amazing in helping getting just what we needed.
Robert was great. Very patient with us while we were making our decision. He directed us to the right products that fit our needs. It's the place to go for your furniture needs.
Was not pressured. Left to shop/look on my own. Friendly & courteous. Answered questions, gave feedback when I asked.
Joe N. was very patient and courteous. We explained the reason we were looking at a particular chair and he gave us the pros of having it. Highly recommend.
I would like to thank Joey Walker he was awesome. As usual experience was excellent Thank you,
(Translated by Google) I am very pleased with your attention thank you for your help Thank you very much Erick (Original) Estoy muy sastefacha de su atención gracias por su ayuda muchas Gracias Erick
Joe was a wonderful, patient and knowledgeable sales associate. We will definitely be back to furnish the rest of our home.
Joey was amazing. Knew his stuff and was so professional. Thanks for everything.
This is not a customer's always right store. Firstly the salesperson who sold me the furniture refused to give me prices upfront and he said the more furniture I bought the bigger the sale. I find out later I paid 100 dollars more than what they were selling online. But more importantly, they don't allow returns for most mattresses. And when they mess up, like deliver something that's not correct or faulty, they don't go the extra mile to make your happy at the end of the day.
My husband and I had an outstanding experience in purchasing new furniture at Ashley’s. Our salesman, Ricky Laffoon, worked with us in answering questions, showing us options and allowing us to look around without being on top of us. Ricky was very professional and reviewed all information with full details and pictures. We look forward to receiving our new furniture in a few weeks.
Always a pleasure to shop at this store, good quality furniture at a great price! Thank you Jim for taking care of me.
When we first went in at Ashley's we was greeted and welcomed us to the store, they allowed us to browse around the store without pressuring us to purchase. We talked to Joe Nuckolls, he was very helpful and friendly, we purchased 2 items from the store, he made the process quick and easy, walking us through the process. We definitely will be going back to the store for future purchases and looking forward to working with Joe. Thank you Ashley!!!
Very patient! I wouldn't have been able to get the furniture I'd been wanting without the help of Erik Demaaijer and his team! They went above and beyond today to help me in many ways from answering any questions I had, letting me browse without pressure, even offering some cold water bottles! They were very helpful and friendly! I'll definitely be back in the future thanks to their wonderful customer service experience!!
Erik was so helpful!!
Great sales staff, helpful and easy to complete purchase and set up delivery.
A big thanks to Ricky Laffoon! Excellent customer service and we will back!!
Salesman did not know anything. The BIG Orange event is a joke if you go to this store. I looked at every piece I wanted online and knew prices. In store prices are MUCH higher. Was told that because online does not offer 60 months interest free. After arguing and showing then that in fact you can get those prices and the no interest financing online. I got close to the price offered online, but had to pay a significant downpayment which online says you don't have to. Ripping people off you don't do their online research. The price difference was over 2K. What a joke their reply is. I gladly text the number then when ask what I needed no response. The BBB will def get a call from me!
Joe Walker is the best Salesmen Representative I ever worked with. Make this man a manager. I came in for a lamp and walked out with a whole furniture set.
Erik was incredibly helpful with the purchase our new sofa and table.
Awesome buying experience at Ashley’s today! Joey Walker was very knowledgeable and extremely easy to work with. We are so happy with our outdoor furniture and would highly recommend anyone to check out Ashley’s furniture. And be sure to ask for Joey!
Tyler is wonderful! He was very helpful and not pushy at all! I highly recommend working with him if you shop here! We’re excited for our new couch with rocker recliners built-in!
Joey Walker really took care of us. Very patient as we went back and forth, and had a great sense of humor with my senior father! 🤣 Can’t wait to get our sleeper sofa delivered. Here at the Arden store they stock locally, so instead of waiting months for delivery if you order online, we get to actually pick our delivery date. Very happy.
MAKE SURE YOU CHECK THE PRICES ONLINE BEFORE PURCHASE! Ricky the sales person was a nice guy and answered all our questions and helped with everything; although was clearly taught/coached on what to do/say when caught. The manager Rob was unprofessional when we caught them charging us $2500+ more than we could get it on the Ashley website. They are literally charging $1000 more (during an in-store sale) than the same things are online. For example. Entire dining set & chairs was $1600 but in the store the dining table and chairs were prices separately and came out to $2200 not including insane delivery & assembly fees that were included when purchased online, when we brought it up and asked for a price match the sales rep got the manager and Rob the manager started trying to speed talk through numbers and acting like he was doing us such a favor with the prices, when broken down, he was still over charging us. He was arrogant and off putting. Please just make sure you check online prices before blindly purchasing in store!
Stopped by to look, left with 2 new recliners. Very pleased with what we purchased. Eric greeted us at the door and took us right to the recliners. He was courteous and friendly and helpful. No pressure, thank goodness! Walked us through everything. Highly recommend this Ashley’s on Airport Rd. Lovely furnishings. We’ll be back F and I Brinson
Erik Demaaijer was extremely friendly, helpful, and knowledgeable. I so appreciate working with a non-pushy sales representative. Excellent experience.
Ricky was very helpful and informative. He gave us space when we asked for it and was available when we needed assistance. He and Heather both made us feel very comfortable. We enjoyed our experience and would recommend them to anyone.
Robert from the Arden, NC store assisted us with finding our perfect bedroom set. He was very polite, knowledgeable, and helpful. I would recommend anyone going to this store to allow him to help you find your new furniture. Thanks, Robert!!!
Ricky was very helpful with helping us figure out a sectional that will fit in our new home.
I called before I came and Joe N. was able to answer every question I had. Having such a delightful conversation, I decided I would drive out and see what they had on the show floor. Joe was very helpful and pleasant. As was everyone else I met while in the store! Best experience I’ve ever had inside any furniture store!! I will definitely return for the next piece of furniture I need.
Joe walker, Helped us out today was very nice and patient. We were all pleased with the service thank you.
I love Ashley Furniture- the prices are good and Rick was very helpful. Delivery was scheduled in 3 days!!
This was our first time buying from Ashley Homestore. My husband and I was extremely satisfied with the sales associate Joey Walker. He went above and beyond in helping us to get the sectional sofa we wanted. Very pleased with whole experience.
They got me 👍🏻
Great experience, found exactly what we were looking for.
Tyler was super helpful and very patient as we made our decision. I never felt pressured to purchase. We ultimately decided to buy with Ashley and feel very happy with out experience!
Joe N was awesome!
Thank you Ashley Furniture your Erik Demaaijer he was a wealth of information that we needed to choose our new Lux Breeze Tempur-pedic bed!
Ricky was awesome from the minute we walked in. He made the purchase process easy, fun, and comfortable. great salesman!!
Erik and Robbi were awesome in assisting us in our purchase
After hours of deliberation and countless laps ran by our associate, Joey Walker, we finally came upon a decision on which mattress was for us. He was extremely helpful and didn't feed us any nonsense. 10 out of 10 would recommend him for help when shopping this store.
Great experience! We’ve shopped around for a sectional all day and this was the best experience by far! Erik Demaaijer helped us and was incredible. Will recommend to anyone!
Joey Walker helped us, excellent customer service!
I had an amazing visit! Thank you Ricky Laffoon
Joey Walker was amazing! He listened to us and helped us find a beautiful living room set. Wasn’t like a car salesman trying to just make money off of us. Highly recommend them, and Joey!
Purchased living room suit in late Oct 2022 they delivered the following Saturday the sofa had a cut in the fabric and damage on the side near the bottom. We declined delivery on that piece they redelivered the following Saturday again delivering the exact same sofa that we had received the previous Saturday. This time they talk me into accepting delivery and they will send the repair pieces and send a tech out to repair sofa. It is now end of February and we have received nothing but lies from both ashley home store and ashley corporate. They were going to exchange at 1 point but now we are back to repair. We supposedly have a tech coming on March 3rd but this is the 4th or 5th time we have been told that. We even purchased the extended 5 year warranty and it is a joke too. It covers everything until you purchase it then either they don't have a tech in your area or it's not covered by that warranty. (Update) finally got our sofa replaced on March 18th. Was promised they would refund our extended protection plan but it's been over 2 weeks and still no refund. Will update if it happens. Refund was issued for the extended service plan. While we love the design and look of our living room set Ashley furniture homestore will be the last place we buy from again. The independent places give better service.
For the most part this was a positive transaction. I purchased my furniture at a price the was ultimately agreeable to both me and Ashley. However, the attention to numerical details was lacking and that is why I can't give this 5 stars. I suspect this has less to do with Joey W's abilities and MORE to do with the restraints that Ashley MANAGEMENT put on their Sales Reps to provide/reveal detailed numerical information to their purchasing customers. This feels deceptive and deceitful. Again....not by Joey W but by Ashley Corporation for not itemizing their quotes with more details, nor allowing their employees to see this info. Working with Joey was a positive thing since he seemed to be working in my best interest and I would work with him again. Examples: 1. "Is delivery Taxed?" Answer: unknown..... 2. "What is the actual % discount being offered on this particular furniture if Ashley is offering "UP TO" 25% off" Answer: unknown (turned out it was only 10% after I had to do the math). 3. "When is the 5% VIP financing discount applied?" Answer: unknown....
Erik Demaaijer was just terrific. We explained what we were looking for and he led us to our dream recliner. Erik was extremely knowledgeable and patient with us. He gave us all the time we needed to feel good about our purchase. Can't wait for our recliner to arrive!
Great salesperson. Offered a great price. Easy to do business with.
It was great. Our salesman was awesome. He was very knowledgeable about the products.
I only have good things to say. Joey helped me pick out an adjustable bed explaining everything to me and showing me items in my spending range
Erik + Robbie are the goats.
Process was easy. Worked with Ricky. He was nice, not pushy. Would purchase furniture from him again.
Easy to work with, knowledgeable about products! 100% recommend!
Robbie was incredibly helpful. He offered suggestions & helped us find the perfect living room set.
Erik did a great job helping me today.
Joey Walker, at the Arden store, is amazing! He worked hard on my behalf to find the perfect living room set to fit the vision of my remodel. I will look to him for all my furnishing needs moving forward. I highly recommend him as he represents Ashley HOMESTORE well! Thank you!
Our family was on a mission to find a new living room collection and boy did Joe N.delivered! He helped us find the perfect pieces for our space without breaking the bank! Would highly recommend working with him. When the time comes for updating another space will be back!
Erik was so helpful. Stress free shopping.
Great servicefrom Joey Waller! Great prices, fast delivery. Will return.
Joey Walker was great.
Erik Demaaijer was very helpful
Joey Walker was great! Very helpful and worked within our budget!
Big thanks to Joey for the all the help they give us, great service.
(Translated by Google) Excellent attention and help we left satisfied with the help of Joel walker (Original) Una excelente atención y ayuda salimos satisfechos con la ayuda de Joel walker
Fabulous experience working with Tyler and Heather! They were very friendly, knowledgeable, and professional. The store holds a great selection of furniture and my mother in law was able to purchase a lovely recliner and sofa set. She can’t wait to enjoy them!
Had a great experience choosing bedroom furniture on Saturday at Ashley on Airport Road. Erik Demaaijer was so patient worked with me for several hours putting my order together. On Sunday I was back in making a few changes once again he gave outstanding customer service. I highly recommend Ashley Homestore and most of all Erik!
Joe Walker gave us great service will definitely return for any other needs!
Great shopping experience with Joey Walker. He was helpful and answered all my questions but gave me time to look on my own..not pushy or overbearing.
I recently purchased a condo and stopped in to browse for new furniture. I was greeted by Erik and he was very helpful to share the current sale and where specific furniture was located. I walked through the showroom and he met me on the other side, answered my questions, gave me quotes, explained warranties, and made my shopping experience very pleasant. I purchased a living room set and a mattress set. Erik set up my delivery date to accommodate my closing/move in date. I appreciate Erik's professionalism and personal service. I purchased furniture in the past at another Ashley Home Store and find that the service is consistently exceptional. Thank you!
Joe N. Was awesome!
Joe N. Was the best! He went over everything from the mattress to the financing! All my questions were answered and got a great deal as well. Tysm Joe N. I really appreciated not just the sales but conversation in genera!
I went to the Ashley’s on Airport Road in Asheville ,N.C. In September of 22. I bought a complete living room set. When my Furniture arrived the sofa had a hole in the corner . I contacted the company and said would send a craftsman out to repair . My sofa table is a lift up top and when you lift up the top it has a spot the looks like it was a water damage . The back of my sofa looks like it has rolls of loose fabric and is stitched incorrectly. I have sent pictures three times . I have talked to different people within the company they emailed me a order number and phone number to call and set up appointment to fix . The number is incorrect every time !!! . I also took out the insurance on the furniture . Obviously that is a waste of money. I am very Disappointed in this company . Just hope the people read the reviews before going to the store . I am seeking legal assistance just want to give a heads up STAY AWAY FROM ASHLEY HIGH PRICES CHEAP FURNITURE TERRIBLE SERVICE AFTER THE SALE !!
Joey Walker was wonderful. Thoroughly enjoyed our buying experience. Would highly recommend Ashley 's Furniture
Joe was great at helping me order my new sofa! Everything was fast and simple :)
Rick Laffoon was great to us! He got us what we wanted ordered and helped get us a great deal! Will definitely ask for him if we go back and need anything.
Joey Walker was a great help. Found a great living room set and he found us some discounts too. Great shopping experience. No pushy sales nonsense. Will be back asking for Joey on our next visit.
Rick was very helpful with helping us choose our reclining sofa!!! Very nice atmosphere great people!!
Robbie at the Arden store was very helpful. He gave us a great deal, and allowed us time to discuss our purchase so we didn’t feel rushed.
Purchased patio furniture today and the process was effortless! Great price too!
Ricky was the perfect sales person. He gave us the space we needed to browse and take our time. When we had questions and assistance he was right there for us. Highly recommend.
Tyler is very helpful and patient. We had to furnish our whole home. It took most of his day, but he was great the whole time. Thanks!
Go see Rick you won't be disappointed! Thank you Rick for all your help!
Ricky was very helpful. Made our purchase fast and easy.
rick was experience and very further . made it very easy
Robbie did an amazing job at helping us. He was patient with all of our questions and gave us space when needed.
We had to cancel a dining room table order and were charged an excessive cancelation fee of $130 on a $1000 order. Will not return to store. Was contacted by owner to send a test message but have not received a response in five days?
Great shopping experience definitely recommend Rick he is great!
Joey Walker was great! Helped us purchase what we needed for our new house
Excellent showroom and NC made furniture. Great service
Joe gave me five star service and worked with me to get exactly what I wanted
Fantastic experience! Rick helped us out and even got us a great deal so we could afford all the furniture we needed. Highly recommend!
Great and honest service. He was Cargill and pleasant. Happy to do business with.
We have been dealing with Ashley for years! Great store and Tyler was absolutely amazing!!
Joey provided great service.
Jim was very helpful
Joe N. was friendly and a big help. He was laid back and let us browse without hovering and was there when we needed him.
Nicely discounted, no haggle. Joey Walker helped out and was very helpful for what we were looking for.
Joey Walker was a great help in helping me find the right recliner for my hypnotherapy office.
We had a great experience! Tyler went out of his way to help us find what we were looking for and helped make it happen. Looking forward to enjoying our new furniture. We'll definitely be back and recommend Ashley to our family and friends. We are replacing couches we purchased there in 2015. They served us well. We appreciate the Ashley staff and their commitment to value and service ‼️
We received a great service from Rick and Jim. Patient and very informative. Thanks!
My wife and I have been looking for something that is comfortable and easy to get out of. My wife has back issues and I have back and neck issues as a veteran with 2 deployments of 29 months total. When we told Joey (who met us shortly after coming in) we told him what we were looking for, color and size. He took us directly to what we wanted. We looked around the store but came back to where we started. We told Joey our budget and what we could afford. Our sofa and recliner will be delivered next week. Easy to work with, polite and friendly. Very happy with our experience. Thanks, Joey.
Joe Walker was our sales associate and he was awesome!!! We got a great sofa and recliner and he worked tirelessly to get us a great deal within our budget. Definitely recommend Ashley and Joey!
A complete 180 from previous experiences! Exceptional service, quality pricing, and prompt delivery time! Ask for Jim!
Joe N was a very helpful associate that helped us with purchasing an outdoor furniture set. The staff was all very friendly.
We worked with Joey Walker on our recent sectional purchase. He was such a great help with getting us exactly what we needed for our family! He was a joy to work with and went above and beyond for us. Highly recommend!
Erik was a big help and great salesman. Be sure to ask for him.
I was very pleased with my experience at this store. Rick Laffoon was awesome he answered all our questions and helped us choose the best products for our needs. I would recommend this store to anyone needing furniture and be sure and ask for Rick he's the best.
Bought a new mattress. The service was fantastic and great prices!!!! Thank you so much!!! Rick our sales man was terrific!!!
Came in looking for a sofa and loveseat and found the perfect bed as well! Erik Demaaijer was great! Not pushy but informative. Very happy with the experience
Ashley in Arden NC, best experience we have ever had, the salesman Joe Knuckles is the nicest guy! So helpful, knowledgeable and genuinely kind. We appreciated the no pressure experience! Thanks Joe!!!!
The sales associate was very friendly and accommodating. He let me make up his own mind and facilitated what I chose!
Great experience and sales man. Love the piece of furniture.
Joey Walker was great! Just the right amount of service and space to make a decision. Great guidance to what we were looking for. Highly recommend.
Erik Demaaijer was great! Took care of us straight away. Was easy to work with and answered all our questions
Joey Walker is an absolute professional and i really enjoyed his help trying to decide on new furniture. Very helpful in every way possible! Thanks Joey and Ashley crew members.
Very nice staff and showroom. Prices are a little high but you get what you pay for.
Joe was the absolute best. Thank you very much we love him.
Joey was great to work with.
Joey walker was great! I would recommend him to all my friends and family.
Erik was great and made our first experience here great!
5 out 5 would recommend Joey, he was very patient with us and helped a lot.
Joe was very helpful and got us a great price on a sectional! Not too pushy and eager to help. Would come back.
Erik worked with my budget and such a pleasant fellow too! Thanks so much, I’m sure I will love my new sofa.
Joe N. helped me find the perfect end table. So easy and perfect timing. Thanks so much!!
Erik was great and very knowledgeable!
Joe N. Thanks once again for helping us with our purchase. We love our new electric loveseat. It’s great quality and very comfortable and looking nice.
Great service! Ask for Joey!
Joe N was so helpful with all my furniture pieces. He took the time to really make sure I got what I wanted. He made my experience very easy and pleasant! Thank you Joe!
Robbie was an excellent salesman. Very nice, no pressure put on us to buy and an easy way to get financing approved. Kudos Robbie!!!
Joey W. was so helpful and knowledgeable. It was a pleasure working with him.
Joe N very nice and helpful
My first review was before I received my bed frame. I gave them 5 stars based on the friendly sales associates that helped me through the process of choosing what was best for me. First time ever buying any furniture. I went to Ashley home store for a good quality bed frame that would hopefully last me for 5+ years. What I got was a damaged frame with many scratches, chips and broken pieces. They did such a terrible job assembling it. The handles were put it the wrong way. When we asked if they could fix it. We were told to do it ourselves. I’m guessing that part wasn’t included in the whole “assembling” process. The screw were in there so tight that when we tried removing it, they chipped off. I went to the store to see what could be done about this whole situation. I was told they couldn’t help and I had to call their customer service team. I did.. didn’t turn out great. I was given two options. I either had to wait for the parts to be shipped to them and for them to send someone to fix it ( In about a month) or I could get $180 Ashley gift card/ $170 back into my bank account. I was tired and frustrated with this whole deal I just took the money. I don’t want anything to do with this store anymore. This happened two days before Christmas too. This has been very stressful. Do not recommend at all. I’m sorry for anyone else that has gone through this before me or will go through this later on.
Joey Walker was super helpful. Our experience couldn’t have been better!!! Thank you!
Joey Walker great job!!!
Erik Demaaijer was extremely helpful and courteous. Will definitely return to purchase again in the future.
Update: Salesperson was great but delivery was not good. Delivery staff were fine but warehouse left off one of the legs for headboard so my bed has been sitting around the mattress in my bedroom now for 3 weeks and still no idea when the other leg will be delivered. So the headboard cannot be installed to the sideboards and footboard. Don't expect to get anything missing in a hurry with Ashley. You get told you have to wait for the piece/part to be shipped from the manufacturer and get promised 7 days then you call and call and after 3 weeks the item has still not shipped from the manufacturer. You would think there would be extra parts for a bed in the warehouse? Never, ever buying anything again from Ashley Furniture. Learned my lesson. So disappointing. And my nightstand had dings and have to wait until sometime in Aug for someone to come to my house and fix the dings. So another inconvience.
Service was great
Ricky waited on me at the store and he was great. I needed a bed and didn’t have time to wait on it. He helped me find a solution for a great price!
The furniture sold here is extremely low quality, rickety even, and the service is lacking.
Joe was very helpful in assisting us in our choices of top brand furniture. He was very knowledgable and honest.
It was great working with Joey! Be sure to ask to work with him when you are shopping for furniture or home accessories.
Joe was very helpful and scored us some really quality pillows! We are so thankful to have had this great shopping experience today.
Joey Walker was fantastic! He was patient and answered all of my questions. He was knowledgeable of the features of the couches I was interested in. He was kind and extremely helpful. I would definitely recommend asking for him if you go to Ashley Home store in Arden.
Joey Walker was very helpful and honest.
We bought our first home this year and desperately needed to furnish it before the holidays. We decided to go to Ashley’s because we love the furniture there. Jim Trask helped us with our shopping experience and he did an amazing job helping us find the perfect items for our new home. Jim was very kind, professional, and patient with us. He helped us every step of the way and even found amazing discounts for us! We walked out with all the items we wanted without maxing out our budget. I just want to thank Jim Trask for all he did for our family. He is an amazing part of the Ashley team and he should get a promotion! Best experience ever!
Excellent
Erik is awesome!
Welcoming experience but not pushy whatsoever which was greatly appreciated. Erik Demaaijer was super helpful, answered all of our crazy questions, and was super patient while we tried the same few couches multiple times to find the perfect one. He got us a great deal and highly recommend seeing him!
Joey Walker was professional, efficient and answered ALL my questions.
Our sales person was named Rick He was most patient with our changing of minds often. I never sensed frustration only professionalism and maturity. We purchased 3 rooms of furniture and would request his service if we are in need of more furniture. Our experience was quite refreshing
Your worker Joey Walker was a good help writer to choose what is best for me and my son.
Joey was great, patient explained things well really wanted us to make the right decision and leave happy and that we had no questions!
Joey Walker helped us, and he was awesome. I got exactly what I needed (my perfect reading chair!) and felt helped but not pressured. This will definitely be my go-to furniture store and he will be my go-to guy.
Joey Walker is great, helpful and not pushy at all!
Eric was awesome! Made the process easy, and was very knowledgeable.
Eric at the Arden location was absolutely wonderful helping us through the process!
Joey Walker was very informative and provide good detail about the product. Ask for Joey walker
Joe was very helpful and followed up with us when he said he would.
Good experience; while we knew what we wanted going in, Tyler was still very helpful and in a not-in-your-face way. He helped us get what we wanted, ensured the price matched what we saw online (although some things we looked at were better priced in the store). Answered questions, got delivery scheduled, and gave us good info for a different piece of furniture for a future purchase. Would recommend Ashley and Taylor in the Arden store!
Joe was great! Will definitely be back to see him on our next purchase.
Tyler was fantastic!! Informative, kind, & not at all pushy. The store associates all seem to work together as a great team. We are very happy with our store experience! Prices were reasonable & we are very excited about our new bed!!!
I just felt like numbers were being moved around to get a deal that benefited them before me. I was told the protection plan would be $149.00. And delivery would be $90.00. When I got the paperwork to sign, the protection plan was $199.00 and the Delivery was $139.99 When I tried to remove the protection plan, I was told that the discount in the furniture was because the protection plan was somehow discounted. I didn't see any of that in the paperwork. I like transparency. I didn't see any transparency in this transaction.
Jim our sales person was very helpful and helped load our truck!
We had a great experience at Ashley. Joe greeted us at the door, explained the layout, and gave us an opportunity to walk around without a sales pitch. We found the selection to be excellent and found everything we were looking for. The prices were reasonable and many delivery dates were available. We love that the products are produced in North Carolina.
Robbie was very knowledgeable and did a wonderful job.
Robbie was awesome true professional start to finish. Arden NC location
Great
I went by Ashley’s “looking” for a new mattress. Not ready to make a decision but to just browse. I was greeted by Jim Trask, he explained where the mattresses were located and took me back to the showroom. He was the ABSOLUTE BEST!!! He was so knowledgeable and just fantastic. He wasn’t pushy, or trying to sell me the most expensive. He took the time to explain everything!!! I would refurnish my entire house if I could just because Jim was so awesome!!! I will definitely be a returning customer.
Very good service from Jim at Ashley 's furniture is a place I highly recommend. Friendly staff & comfortable no pushy sales people.
Tyler was so friendly when we stopped in to just look around. He let us shop around and not be up our butts (sorry to use that term). Tyler was so kind and informative we ended up purchasing a mattress from Ashely’s. This was honestly our first of 3 stores we were going to look at, but he sold us. Thanks Tyler, we’ll be back to see you!!
Wonderful experience with Rick, no pressure, very helpful. All of the staff was very friendly and wanted to help any way they could.
Awesome place to shop! Friendly staff, quality items and great prices! There wasn’t a pressure to purchase. I will buy more things there in the future!
Tyler, who sold me my chair was very welcoming without being overbearing, and very friendly. No other store could match the deal he gave me.
Working with Joe was a pleasure. He was patient, nice, and showed me pieces that were what I wanted and within my budget. He answered all my questions and provided all the necessary details to help me purchase furniture and bedding. I highly recommend Joe. He is top notch, honest, and professional.
Wide selection, fair prices, informative and helpful sales staff. Joe was a great help
We were greeted by Rick and he was very friendly. He let us walk through the store at our pace, no pressure. Explained the warranty and protection. We were undecided so we called back the next day to order. Very easy process; documents and payment processed all online. It has been a great experience!
Don't do it. Wish I read reviews before buying, so kudos to you! My experience: bought a $4,000 power reclining sofa, got a free live Norway rat included with delivery! Spent basically an entire day for them to take any responsibility - which ended up being that they agreed to send a new couch and told me they don't want their rat infested couch back. Insane. Complained to the store manager about the situation - Chris Morrell - he basically is a robot with all the concern and empathy he had for my problem (meaning - monotone factual tone with very little care) - pretty alarming. Told me to talk to their customer service and that was it. Not even an apology. Don't give your money to a place with such poor ethics and customer service. Way better places out there.
I hate leaving reviews, especially negative ones. I have placed an order online. I didn’t receive any email confirmation so no way of checking the progress if I don’t have any info. The only way I could find out anything was by calling…which I did. I called six times. No resolution, no idea when my items will be in the warehouse ( when ordering website said ready for delivery), I was hanged up on 3 times out of 6. I was transferred from department to the department. I spoke to someone who refused to transfer me to the supervisor ( said they don’t have one 🤔). Only for the items I ordered are a matching set to what I already have otherwise I would cancel immediately. One thing is for sure this was my last order from Ashley.
My husband & I bought a recliner loveseat at Ashley Home Store a few days ago. We told the salesman, Erik, exactly what we wanted, & he quickly led us to the perfect recliner for us. The store was well stocked & beautiful. Also, Erik was very knowledgeable & friendly.
Very helpful and efficient.
Tyler was amazing. Not pushy! Very helpful and knowledgeable. Helped me understand all my options, find the best deal and fit with my living room size. I absolutely love my knee leather recliner. Doesn’t even look like one!! Thanks so very much. I will be back!!!
I spent a lot of time there looking for a living room suit. I didn't need a chair and they said they couldn't take it off the bill or trade it for something I can use. I decided to look around and found something nicer and I didn't have to take something I didn't want or pay a $350 delivery fee.
Customer service was amazing went in there just to browse and ending up finding exactly what she wanted. The staff was every helpful.
Bought a sectional from them. Salesman took our driver’s licenses for application. We left the store never realizing he never gave them back. Fast forward 4 days we realized we didn’t have our licenses. No call from the store in the 4 days they had our licenses. Called them on Wednesday asked that they have them overnighted (since in NC you can’t drive without your physical license). By Friday, still hadn’t received them. Called them again, was told “We just mailed them today.” Ok what company and what’s the tracking number. Was told they were super busy right now and couldn’t get that information. Ok can you have someone call us back with the information? No call back. Still did not receive our licenses on Saturday. Called back and requested to be transferred directly to the store, done with this taking through a middle person. Spoke with Heather who said “I’d been out a few days. I just mailed them yesterday.” Ok can I get the tracking number? “I regular mailed them. Cause I had a note to mail or you’d come up in person Our GM is out and he has the credit card.” Absolutely not the conversation we had on Wednesday. They are absolutely worthless in assisting customers after they make the sale and fixing their own error. What kind of company sees that they have a client’s driver’s license would not immediately call them to let them know or try and get it to them as quickly as possible with a way to track an important legal document (USPS is so unreliable).
Erik Demaaijer at the Arden, NC store made our purchasing experience enjoyable. He was extremely knowledgeable and stayed with us during the entire process. He showed us various recliner sets and offered information regarding the styles and fabrics. Thank you, Erik.
Repeat customer here, we ordered a new split king mattress (2 twin XL mattresses) and were given a delivery date 2 weeks out. We called the day before scheduled delivery and were told they didn't have them in the warehouse yet. The next day (the original delivery date) we got a call to schedule delivery another 2 weeks out. So we finally get delivery and it was nothing more than getting them carried into the house from the truck. The guys didn't even open the boxes the mattresses were in. $300 delivery fee for a 3 mile drive from the warehouse, don't even open the box and now we have to deal with disposing the cardboard. Never again!!!!!
Very pleased with purchase and especially Joe Nuckels the sales representative. I let him know what I was looking for and he briefly explained the layout of merchandise. And thankfully he let me browse to make a selection on my own
The salesman Robbie was good. Please be careful dealing with this company. Don’t believe the hype about the 90 day financing it’s all a joke and lies!!!
I am so grateful we went to Carolina Furniture Concepts and didn't purchase through Ashley. My wife and I don't like Ashley at all. We bought a sectional from them that didn't even last three years. It was cheaply made and had no cushion to it. They had lied several times about various things, so we were happy to throw the couch out and go shopping again. Unfortunately, we ended up in Ashley for some reason, and my wife fell in love with a couch set. It was a much better quality than the first, but I was still hesitant with the store. We approached a salesman to discuss our concerns. We were met with disdain and the salesman ended up walking away without helping us. I cannot fathom what we did to offend him, but he told us he would not assist with discounts, had no warranty information, and he had other people to help. We went to Carolina Furniture Concepts, where we were immediately greeted upon walking in - something that didn't happen at Ashley - and we were invited to style a couch any way we saw fit. I explained the type of couch we were looking for, and the manager helped us look up the collection we liked at Ashley. After a couple of hours designing couches, we found that we were not a fan of the materials being used. Instead of disparaging, the salesman asked about our concerns with the Ashley collection. When we went over them, and she not only took the time to explain how the couch would be different, but she said she might be able to help us get it. The original collection at Ashley would have cost us $3,700 for three pieces and no warranty. Carolina Furniture Concepts was able to get us the same collection, a warranty, and an additional piece in the set for $3,200 after taxes. We not only received the collection we wanted, but we got it cheaper and feel more confident in our purchase than we ever have. I would absolutely refrain from purchasing here and go across the street instead. They are over priced, arrogant, and have consistently failed to deliver.
We had Erik and he was very helpful, honest, upfront with us, and kind. The sale prices were great! We will be back again in the future.
My sales person Erik was so courteous and very professional in helping me. I also appreciated the fact that he gave me some great deals on the furniture that I needed for my home. I definitely would recommend Ashley home store and especially their wonderful manager Khris and the sales person Erik I’m very grateful to both of them for helping me out. H. Edwards
Staff inside The store were wonderful. The customer service behind the phone is awful. Our furniture was scheduled to be delivered and we received our confirmation email stating the date and time and when the delivery arrived outside of the time frame they refuse to bring it back and made us wait a month in order to get our belongings. I was told that it's my responsibility to be home all day and apparently that was in the fine print. Once or belongings were delivered, the china cabinet we ordered was not assembled. when I called to ask about it I was told they could come back to assemble for a charge. I would not order from this company again nor would I recommend it.
Very helpful and friendly staff!
The level of incompetence is staggering. What should have been a very simple delivery has dragged on for 2.5 months, 3 separate deliveries, and we still have a problem. We paid to have a cocktail table built and delivered. Paid for it! They delivered it unbuilt. The drivers did not know how to do it, so they left it half built in my living room over a month ago. They promised to put in a work order to have someone come out to build it. They lied, there was no such order imitated. They threw me under the bus and I am still angry about that. Make a plan to resolve the issue, do not lie to me. Today they tried to deliver another table, also unbuilt. I refused the order. Let's see how long it takes to get a built and functional table delivered. I have rearranged my work schedule 3 times. I have spoken to management 3 times now and nobody seems to know what they are doing. I had a series of direct messages with corporate via Twitter, but they stopped responding to me. Cowards. A corporate manager this morning at least apologized for the bad service. I do not see myself ever buying anything from them again. Follow-up. After the 4th failed attempt at delivery we cancelled the order. My partner and I have both lost significant work time waiting for nothing to happen and will not do so again. We were told when we bought the table it would be built for us and paid for that service. Yesterday we discovered they never intended to build it and have company rules that prevent them from building it because it is not their product, it is an Ikea. This is not only incompetent but highly unethical. They offered us in-store credit and we refused. I will never buy anything from them again. There are plenty of places to get furniture. They owe us a cash payment to compensate us for so much lost time.
Good quality, competitive prices and excellent service.
Great products and Jim was a great salesman! We will definitely be back!
DO NOT PURCHASE AT ASHLEY. Sales man lied with lead times, he lied!!! We are at the end of May waiting for our furniture that the sales man said we would get in February. The times I've called for an estimated delivery time, they say that our furniture have not even been manufactured $10,000 paid upfront for ridiculous wait times and lies. NEVER AGAIN PURCHASING FROM ASHLEY and the comments here from the "owner" are useless! I call every week and nothing can be done! Worst experience! Do not purchase at Ashley furniture!!! People I talk to say that the sales person will return my call and has not happen for weeks.
Joe at the Arden NC location, was very helpful. I often feel like sales associates will hover over you the entire time but he didn’t do that. He gave us information about parts of the store and let us go meander through the different collections. And he would come check on us and answer any questions we may have. I feel like the product quality is much better than where we have shopped in the past and we didn’t go over budget. Thank you Joe for your expert service.
The salesperson was great. Let us shop as long as we need but was available if we had any questions. Joe Nuckolls was a fantastic help.
I recently had an excellent experience with the Ashley furniture store. My husband and I needed a new couch and they were incredibly helpful. We were in and out in record time with the help of Joe! They were also able to deliver in a week which was very important to us. Highly recommend.
Erik Demaaiker was a very helpful and enlightening salesman. He answered all of our questions without hesitation. I would gladly return to Ashley Homestore in the future .
Jim the salesman, was very pleasant, help us and show us the things we were looking for. We were very happy. This is the third time I buy at Ashley's.
Rick was most helpful and understood what we were looking for. He found solutions to a delivery problem to get our furniture sooner, all the staff was very positive and helpful
We had a great experience working with Jim! We went to Ashley several times over several days while searching for exactly what we wanted. He was so patient and kind. We would definitely work with him again. Thank you for making this a positive experience!
Prices seem to keep going up and quality going down. Everything felt and looked like it was ikea with a 500% mark up.
I AM EXTREMELY PLEASED WITH MY RECENT DAYBED PURCHASE AT YOUR STORE. ERIK DEMAAIJER WAS A COMPLETE PLEASURE TO ANSWER ALL OF MY QUESTIONS AND PROCESS MY UNIQUE ORDER. I WILL DEFINITELY BE BACK TO YOUR STORE WHEN I NEED FURNITURE IN THE FUTURE ! I HOPE ALL OF YOUR EMPLOYEES ARE LIKE “ERIK” ! THANK YOU BILL CONNER
bought 2 sofas and 1 love seat more than 2 months ago and still haven't got delivery 😢 and no help either so beware they make you sign papers without telling you that it could take 6 months or more so I'll definitely never ever buy anything from them and wouldn't recommend them either
I had a great experience from my purchase to delivery! Great delivery and product, it was flawless!
Cory Plott has always been amazing when it comes to selling us furniture. He is very knowledgeable on everything we asked about, straight forward about products and prices, all around a great salesman. Ask for Cory when going to Ashley’s in Arden!!
Robbie’s helpful nature made my search for a recliner a cinch! Now I’m waiting patiently for it to arrive ! Dbm
I brought my boyfriend in with me to look at recliners. He was asked, "Do you live in a mobile home"? Never will I purchase from here again. How RUDE!
Joe Nuckolls was very helpful and knowledgeable about his products enjoyed dealing with him no pressure made me feel like family thanks Joe
Had a great experience. I went in with what I wanted and Rick was nice enough to run around that store with me looking for the perfect small couch and dining set. Bless him because my decision making process is just that, a process. He was patient and once I made up my mind it took very little time to get the financing and delivery set up. I got nice furniture at a good deal... Very pleased.
I was helped by Eric and he was very knowledgeable and not pushy about products! We went to Rooms To Go before Ashley’s and before we left the guy who was helping us got pushy once we said we were gonna look around a little more and made me not wanna go back even if we hadn’t found stuff somewhere else! I felt like I was in control of what I wanted to buy and he was there to answer any questions I had. 11/10 recommend Eric!!
The experience was great very helpful with everything that makes for a great day
Erik was a superb salesman and gave us some space and time to look and make our choice. Very pleasant experience from start to finish.
If I could give negative stars I would. We placed an order on 6/16/21. We received one dresser from our order in November. Told the rest would arrive 2/25. Here it is 2/24 and I just called and they said it’s all estimated at this point. We can’t even get a refund and go elsewhere at this point because we have 1 dresser. You guys are a bunch of crooks and we will never do business again. Also I ordered furniture from Havertys the same day and we got all our furniture from them a week later.
Walked into the store knowing what I wanted, and walked out within 20 minutes with it all ordered. Both sales staff that helped were wonderful, very laid back and not pushy. Wonderful experience.
Very disappointed, when I bought my furniture Corey stated that it would be 6 weeks at the most before it was delivered, it has been over 3 months and a representative with Ashley told me it would probably be at least 2 more months before the furniture came in, if I would’ve known this I would not have gotten my furniture from here, coming in here was also worse than being at a car dealership with employees bothering you every 30 seconds while you’re trying to browse
Paid cash for $28,000.00 worth of furniture in October 2021. It’s now January 25, 2022 and we still don’t have all our furniture. I didn’t order the furniture I really wanted because they said they would have to order it and it would take longer to get it, so I went with furniture they said was in the warehouse. Then, suddenly, it’s not in the warehouse! They don’t keep us updated. I only hear from them when I contact them! I do NOT recommend anyone buy anything from this company!! They are a bunch of crooks!! I’m filing a complaint with the Attorney General!
Worked with Rick from the Arden, NC store. Very professional and smooth transaction thus far!
This review has nothing too to with the employees of the store but the delivery service used. Numerous times now stuff has been delivered and repeated attempts to stop the delivery drivers to not attempt coming up our driveway falls on deaf ears. Today was the final straw as I received the call from the delivery driver who said he was ten minutes away I said to him ok please stop at the bottom of my driveway to avoid spinning and digging ruts in my driveway or getting stuck. Well here he comes flying up the driveway spinning and digging until he gets to the top and exits the truck my wife says we clearly told you to not come up and destroy the driveway and his reply was sorry but it made it up. Well ok then sorry fixes it the holes just vanish disappear. After the piece is unloaded and a document has to be signed the overwhelming odor of marijuana would knock you down. Again this is not the store employees but the delivery service which is a direct reflection of the business and is disgustingly not acceptable
Wonderful experience with Jennifer helping us get a new couch and dining room set.
Very large furniture store filled with a huge variety of furniture. Very, very helpful Sales Team here to help get you what furniture pieces you are looking for and save some money as well.
Jennifer was amazing! She took the time to answer our questions and took us right to what we were looking for. We even got a thank you card in the mail from her. This is a touch of exceptional customer service that goes above and beyond and really means a lot. Thank you!
Jennifer was very helpful and did a great job helping us decide which piece of furniture was right. Thank you!
Rick was very supportive and caring with helping us find what we needed. He was knowledgeable and made our first time purchasing furniture a breeze.
Jim Trask was an extraordinary customer service rep during our visit. He went above and beyond to guide our furniture hunting adventure. His style and personality was authentic, and placed an emphasis on listening to us versus selling something. At the end of the day, we bought the same furniture from him that we saw at another store (priced almost equally; within $10) because of his professionalism.
We went in looking for a dining room table, Robbie assisted us and was great! Very nice and helpful young man. Bought dining table and tv cabinet.
They sell junk Had to send 2 recliners back after less than a year because they broke They gave credit towards a new couch loveseat and recliner and now they are becoming undone after less than 2 months Will never buy from them again Very poor quality
I ordered my furniture on 7/10/21 and have been waiting almost 16 weeks. I received an email last week saying it would be delivered on 11/03. Today I received a call saying the driver was 30 minutes away. Then another call saying he was 10 minutes away. 35 minutes later I call customer service and they say the driver couldn’t find my house and continued on his route! Now to top things off I’m told I need to call tomorrow after 2:00 pm and reschedule! That is crazy in so many ways. First off when I called the driver couldn’t have been more that 15 minutes away. In the mean time they would have to move my furniture around the truck or take it off to do the next delivery. Now I’m sure it’s going back to the warehouse and will be inloadsd only to be reloaded on another truck, who knows when. All of this increase the chances of my furniture getting damaged and for what? Why wasn’t it just rescheduled for tomorrow on the phone right in that moment?? To top it all off this is the second part of furniture I ordered from Ashley’s and somehow the first drivers magically found my house!
Joe Nuckols is great and very knowledgeable. Very pleasant experience
Jennifer Hillyer made our buying experience terrific today! She was very patient and helpful and made suggestions we had not thought of. She didn't make us feel rushed or pressured in any way, which is a nice change from the normal furniture buying experience. If you visit Ashley HomeStore definitely ask for her!
Good quality furniture, excellent customer service.
Got accosted immediately upon entering the store...how can I help you, follow me around, oh look this one is nice...OMG.Please let me shop in peace, give customers some space. Such an unpleasant experience. We won't be back
My wife and I were looking for a power recliner and we called the Asheville store. Rich answered the phone. He answered all of our questions about the product. He modeled excellent customer service skills. I will recommend him to my family and friends who are looking for furniture.
We had a great experience working with Joe and look forward to receiving our furniture next week!!
People are nice, however getting furniture is a huge problem. We ordered the end of May, told July 10th delivery. We got our recliner, but as of September 5th the bulk of our order still in the wind. Went down to the store 2 weeks ago to get update, our sales person moved to Greenville store, but we were told they will have her call or text status.....nothing, no follow up. Went to store Sunday to cancel order, were offered nothing to keep the sale. On the cancelation paperwork it said we cancelled because of buyer remorse. Asleys apparently is not being honest with themselves or us. Spent a lot of money there in the past...no more, will take my money somewhere else.
I placed an order in June over $4,000. Beginning of August part of my furniture was delivered but with missing parts. the parts were never ordered, but I was told they were ordered day of delivery. the. Then told all of my things would be here by today and call to find out a delivery had not been scheduled. I speak to a different person every time I call customer service. No one returns emails. I would never shop here again. Again I am waiting for furniture I paid in full for in June it is now September. Ridiculous!!!!
Well I ended up coming back to purchase a mattress and i got the deal I was looking for! Thanks Robert M for the help!
My salesman was delightful,informative, and oh so helpful! He is going to be my go-to-guy! !
Just horrid. If you can deal with furniture that isn't assembled, sitting on your living room floor waiting for "something" to arrive so you can bolt it together, this is the store for you! Let's not mention being forced to make a dozen phone calls so people can trample in and out of your house and placing you on speaker phone with mysterious voice recordings, definitely your place to shop. If not, Walmart, Target, or ANY other store is a better option than Ashley.
We made two separate orders from Ashley. One for a dining room table, one for patio furniture. Neither order arrived correctly after waiting 4-5 weeks for delivery for each. The dining room had an incorrect bench and we have to wait another 4-5 weeks for an "exchange". The patio furniture arrived after 4 weeks without hardware to assemble, so WE had to make a call to have the parts shipped, and have to make ANOTHER call to have them come assemble it. I mean WOW, what a mess. Huge money and time waste. The workflow appears to work, it gets done, but the time you have to spend with this is frustrating. Never had these problems with other furniture stores before. Following up: So I texted the number provided below by the "owner". No response.
Absolutely a nightmare with shipping! had to wait a month for the couch and when it finally arrived the chaise lounge had no legs or power supply. After calling to request these be delivered I was assured they would arrive 7-10 days from delivery date I waited 2 weeks for the arrival of legs and still nothing I call back to be told that the legs wouldn’t even be shipped out until a month after!
I had a very comprehensive, and enjoyable experience when I ordered my furniture. This experience went so smoothly that I am going back to shop for a mattress and see what else may fit into my purchase!
Excellent customer service and lots of choices. It was amazing.
Your staff member, Joe Nuckolls, was so incredibly helpful. He went above and beyond to try to help us pick out the perfect set of pieces to fit in my home. He even spoke to my grandfather in Spanish so that he would feel included, brought my mother a small fan for her hot flashes, and was so patient with my indecision. 10/10 would purchase furniture through him again in the future!
Worst shopping experience of my life. Item delivered 6 months after purchase. Then, because we live on a mountain road, couldn't get truck to house. Sofa/sleeper sits in warehouse awaiting me to pick it up in a pickup truck. A bad dream. Buyer beware. If you can't get it "off the floor" at the store, you're in for a hell of a ride.
The sales experience with Ashley was great . I ordered the furniture and excited to receive it .
They were very helpful in helping us decide which pieces to go with. Also worked with us on delivery. This was our 4th time purchasing from Ashley’s
Just a quick shout out to your employee Jennifer. Super patient, very informative, more than willing to be helpful all the while we bounced between many options. No pressure to purchase, just very supportive on making sure we were completely satisfied. Might have left not purchasing anything, but we left feeling very positive.
My wife and I bought a few items from this location a little over 2.5 years ago. We spent a few thousand dollars. When all of our items were delivered a few things we broke which was our glass laps and we had some parts missing from a piece of furniture. We reached out to the store location several times trying to get in touch w the manager. Never could get In touch w the person and never received a phone call back. We also reached out to Corporate and had the same results. Bottom line if you don’t mind awful customer service and don’t mind paying for broken items and missing parts this is the store for you. Other then that I’d recommend avoiding all Ashley Home Furniture stores #Ashleyfurnitureasheville #Ashleyfurniturestore #Ashleyfurniturestore #ashleyfurniturecorporate 7-16-21 (FRIDAY) UPDATE…….It seems as if Ashley’s furniture responded on here only for a publicity stunt they have not done anything to help rectify the situation attached are pictures of the conversation and that was the extent of it I POSTED THIS SO EVERYONE WOULD KNOW WHAT HOW ASHLEY FURNITURE IN ARDEN NORTH CAROLINA OPERATES. SAD THING IS THE ENTIRE CORPORATION IS RUN LIKE THIS. MY WIFE SPENT 33 years in retail. In all her years she said she never see a bigger sh@t show then this place. As she’s stated In the past Corporations don’t care about their customer. They only care about making as much MONEY as possible and screwing everyone along the way, which happen to be their Customers and Employee’s. MY WIFE WANTS TO KEF YIIR COMPANY AND YOUR INCOMPETENT MANAGEMENT KNOW THE ITEMS THAT WERE DAMAGED WERE SPECIAL ORDER. I CAN SAY THIS. BEING SELF EMPLOYED MOST OF MY LIFE. I WOULDN’T EVER THINK OFMY CUSTOMERS AS BEING A ONE AND DONE. THEN AGAIN THATS WHAY CORPORATE AMERICA’S ALL ABOUT. ILL BE HAPPY WHEN BRICK AND MORTER STORES DO THEMSELVES IN. ITS HAPPING FASTER THEN YOU REALIZE.
Evidently they do not provide screws for the furniture to be put together, making it impossible to use the furniture. Fortunately, they said they would mail me the screws. Then what do you know, they didn't send ALL the screws, so the furniture is still not assembled after a month!!!!!!!!!!!!!!!!!!!!!!! Never again!!!!!!
On January 13,2021 we purchased about 3500.00 of furniture and accessories, were told it would be a 6-8 week delivery period. Here we are at July 1, 2021, almost 6 months later and no delivery. I have purchased from them in the past and was happy, however this is totally unacceptable!
We had a horrible experience. We originally ordered 2 sofa sets at a discounted price and were told they would arrive in about 4-6 weeks. We were fine with waiting but after about a month we heard nothing regarding the estimated delivery date. We had to go into the store and were told that they had been discontinued and someone was supposed to have called us to let us know we never recieved the call. We choose another set they would give at the same discount price and instead of twobwe switched our order to one since the new set would not fit in our home if we ordered 2. They were supposed to get our contract re-written and apply the payments we had already done to the new contract. That was never done. When i called to make my payment this month i was told about 2000 was still owed on the contract and i knew that was not correct. It came to be that the lady never rewrote our contract and we were already done paying the sofa we had chosen. We delt with David Boyd originally and he assured me that everything would get taken care of with the change. I called many times and he said it was done then later i found out it was never put in the system. That was just ridiculous and we were very mad. They were going to charge me double for a mistake made by the manager and their employees. The lady i spoke with this time immediately worked on fixing the issue and got everything straitened out. Im not sure we will use them again i nthe future if this same issue were to happen.
Terrible customer service. I have to wait almost two months for order.
Great selection and pricing...
Terrible customer service. Ordered a table before Thanksgiving of 2020 and every time it is suppose to be delivered they call and cancel the delivery. They come up with lame excuses. It is June 2021 and still haven’t received my table and they will not even take a percent off for the trouble or credit me back any money. I do not recommend purchasing anything from here. Awful experience.
We went today; no mask required. The salesman were beyond kind, let us look, then helped as needed. Spent $3k and was thrilled, these ppl are so kind! Loved the experience, would go again when we need something!!!
Gr8 welcoming and listening. We found, and then bought what we had hoped for.
If one person greats you at the door, your stuck with that sales person even if they are busy???
I bought a living room suite from Ashley's over 3 months ago and still haven't received it they dont want to gv me no discount or anything I was told it wd take no longer than 6 weeks to receive it now they keep saying itll b next month they should ATLEAST gv me a discount or Something but as of May 1st if it's not here I'll b wanting my money bk because I pd almost 5.000 for it!
I ordered 3000 dollars of furniture and they said it would be 12 weeks to receive it. I was fine with it . Now 14 weeks later they send it to be delivered and the truck pulls in down the street for like a min ( live on a dead end road ) they back out and leave then I receive a prerecorded call saying we have 15 minutes to greet them before they leave. I've been home for hours waiting for the delivery. Then I call and talk to customer service who say they will waive the 79 doller rescheduling fee. How is this my fault? I will never buy from there again and I will definitely let others know this is what is to be expected.
A little on the expensive side but go during a sale! The furniture is well worth it.
Over promise and under deliver. Do NOT trust this store to delivery your furniture on time or have any special access request (smaller truck for driveway). It’s the standard sales technique of saying yes to every request and not following through on any of it. Order furniture elsewhere! 5/13 Update- the manager promised to have a smaller truck and a special team to deliver the furniture …surprise, they came with a large truck and could not deliver the furniture again. DO NOT USE this company unless you have your own truck and are willing to drive four hours to pick up your furniture.
In February 2021 we ordered Multiple rooms of furniture from Ashley ‘s. At the beginning of March we got an email stating that they will be delivering our living room furniture the next week. When our living room furniture got there we only received the loveseat, a accent chair and a piece for our bedroom suite that we ordered that can’t even be used til the rest comes. They were not sure why the couch was not included with that delivery but would be in touch with us soon. They then told us it would be 3 to 4 more weeks before the couch was delivered and there was no estimated date on the bedroom suit. On 4/8/2021, Ashley’s was at our house for the delivery of the couch which they lied to dispatch and said they came to door and no one was home so they left. They did not come to the door as someone was there all day waiting on them as they changed the time on delivery two different times that day!! In our driveway they did damage to our fence, support to our road to creek and post. It is apparent that since they did the damage they lied to dispatch and stated we weren't home and left the scene after damaging property. That is a crime!! It is absolutely sign of character for this company and river stone logistics ! This was reported immediately to Ashleys. The customer service has shown no grace! The most ridiculous experience that I’ve ever had with a business! Today I was informed by Riverstone Logistics, the company that delivers furniture for Ashley’s furniture, that Ashley’s had not even let them know a claim needed to be opened for the property damage. In February,We actually put money down and didn’t even have anything for well over a month and now daily we are having issues about trying to settle property damage and get the remaining furniture. At this point we would love to cancel all orders,return what we have and wash our hands with this company as I would never recommending doing business with them ever! We wish We would have read the reviews on this company! As you will see we aren’t the first to complain about deliver it lies about coming and no one at home! READ their REVIEWS! They are HORRIBLE! We have contacted Ashley furniture and there are over 10 conversations documented with the managing dispatching service there, emails to the store in Arden and reached out to BBB! Have we heard from Ashley’s? No! We have now contacted an attorney!
Very good mid-range furniture with lots of choices! Not the cheap-built stuff, like at Ikea or Rooms to Go. Good long-term Warranties and Guarantees, too! They always have something that I really want, and the salespeople are attentive and on spot, with knowledge of their products! This makes it my favorite place to shop!
Very professional. We will see if delivery is.
DON’T BUY FROM THESE PEOPLE!! Trust me! It’s a headache! Absolutely terrible customer service!! I wish I would have read all the reviews before dealing with Ashley! Wouldn’t deliver our new couch because the driver wasn’t experienced enough to get down my street! No excuses!! We have had many large trucks to include other furniture delivery come down our street! They call and ask for help, my husband runs out in the rain to help and they drive off! Then we are told there is nothing they can do and we just have to call back tomorrow to reschedule delivery. Unacceptable! How about do your job! Will never purchase anything from Ashley ever again!!!!!
Absolutely terrible customer service!! I wish I would have read all the reviews before dealing with Ashley! Wouldn’t deliver our new couch because the driver wasn’t experienced enough to get down my street! No excuses!! We have had many large trucks to include other furniture delivery come down our street! They call and ask for help, my husband runs out in the rain to help and they drive off! Then we are told there is nothing they can do and we just have to call back tomorrow to reschedule delivery. Unacceptable! How about do your job! Will never purchase anything from Ashley ever again!!!!!
Ten days ago I was at the store located in Arden, NC. I would rate the sales team a 3. They were a little lazy on that Friday night. Nonetheless I purchased 2 Queen mattresses and 2 foundations that night. I explained that we were from out of town and we would need to make sure we could be there for delivery even though they said they could deliver the following Tuesday. But we pushed it up further to the following Monday. They stated they usually didn’t deliver on Monday but there must be a lot of deliveries so they had opened up the Monday delivery time. So we drove back here on the Sunday before the scheduled delivery. On Monday morning (supposedly delivery day) at 7:36 am we got an email that said we were scheduled for Tuesday between 9-12. Being that we run a business we had not planned to be here more than 24 hours. The store nor anyone at Ashley’s said they could not do anything about the Monday delivery date. We would have to wait until Tuesday. To me it is unacceptable that 10 days ago this store scheduled a day and a time and then made no attempt to the customer about a problem in day and time of Delivery. I understand that things happen but it doesn’t take much to reach out to the customer and talk with them to see what the possibilities of delivery might be. They had no concerns for me as customer. BUYER BEWARE. They don’t take care of their customers!!
Found what I wanted friendly staff
If I could have given them no stars I would have. I waited 3 months to get the couch I picked out and when it finally came time to get it they "claimed" it would not fit and left. No one from the store was any help and no one would do anything but the bare minimum to help us get our products. STAY FAR AWAY FROM THEM!!!!
Took 5 months, but love the couch.
***UPDATE(3/29)* Texted the (owner).....no help, repaired wall myself, still no help from customer service, piss poor business stay away from bs places like this, I’d rather pay double for my furniture then deal with these people again. BBB will be informed please do not shop here.UPDATE (3/13)* Still no resolution to make repair from the damage that was caused upon delivery. Terrible customer service. (3/5)13+ weeks for delivery of two sofas, Paid 300 bucks for delivery, delivery drivers careless of where they drive, drove over a large portion of driveway retaining block.
Pleasant shopping experience. Salespeople obviously on commission as they follow you around the store like a puppy looking for a treat.Schooled well in "Ashley Selling". They repeat the same lines over and over. "We make all our own furniture" "There are no middlemen". "We can give credit same as cash for 12 months" and on and on. Once through with the programmed lines, they repeat them. I guess they're hoping to wear you down. Then there's the other salesperson's "testimonial" that they own that exact same piece and they've been happy with it for years. They do have very reasonably priced merchandise in the store. Okay, okay, yes, we fought something!!
I do not want a response back from you all... Ashley Furniture should have fixed the problem the very first time a call was made to Customer service. .... it’s called Customer service... definition is that you fix and do whatever your client’s need that will make them happy...I would think you would want them to keep returning for more purchases ... You all LACK Customer Service. Your client’s spent lots of money... Client’s should be excited to receive their items or furniture. NOT.... Very disappointed with management!!!!
After at least 5 phone calls to confirm delivery of 2 mattresses to 2 different locations they still couldn't get it right and we only got 1 mattress! Then the lady on the phone and the 2 delivery people lied about the second mattress! And Ashley has done NOTHING to make it right, not even an apology! Never again! Worst experience ever on something that should have been simple!
I wish I could give a lower review, but one star is clearly the lowest. BEWARE: everyone who has posted a negative review is correct. My husband and I ordered a couch, loveseat, and chair from Ashley on November 30th. We were told that our furniture was going to be delivered January 7th, which was fine with me. The day before we donated all of our furniture to prepare for our new furniture. The day of delivery, only our couch had been delivered and some barstools. The barstools ended up being too big for our place so we got new ones instead a few days later and our salesmen Jim told us he would work on figuring out when the rest of our stuff is going to be delivered. He never got back to me and every time I called they said I would get a call back or an email. My husband and I both tried multiple times and no one ever followed up. Last week we got a call saying our new barstools and love seat were going to be delivered this week (2/16) and we only received the barstools (which we ordered in January). I tried to speak to someone at customer support and they told me a manager can get back to me in 1-2 days which is absolutely insane to me and not the first time I was told this and no one has ever actually gotten back to us. MY FAMILY IS SITTING ON THE FREAKING FLOOR BECAUSE WE DON'T HAVE OUR OTHER PIECE STILL AND IT IS RIDICULOUS!! If we would have known everything wasn't going to be delivered at once we would have not purchased these couches or would have asked to have everything delivered at once. This is unacceptable and no one is trying to help us. We were just another sale. SPEND YOUR MONEY ELSEWHERE.
Ordered a twin size loft bed and a king size bed from here in October, that was supposed to be delivered in Dec. The twin size bed finally showed up in January, and I'm still waiting on the king size bed after almost 5 months. Today was the scheduled delivery for the king size bed , the truck showed up to my house to deliver the bed , the delivery driver said he could not make it up my driveway ( even though a different driver just delivered my twin size bed last month in the snow and made it up my driveway ) So I asked him, if he could not make it up how was my bed going to get delivered, he told me that it was not his job to deliver the bed and set it up and that I needed to bring my vehicle down and load up the bed myself and take it up to my house.. spent thousands of dollars for this treatment and for my bed not to be delivered today and post poned another couple months .. never would I recommend ashleys furniture in arden to anyone, nor will I ever buy from them again . The delivery driver was beyond rude . Oh also when I called ashleys furniture to report this and ask how my bed would be delivered if they couldn't make it up and they said they don't know .. great. What a waste of money and time. Who knows when the bed will be delivered or if it will even be delivered. The sales rep told us no longer than dec and here we are in February. Honestly at this point I'm going to just cancel my order for the bed and go somewhere else
They lied to me about my order. I paid cash for a kitchen table on 9-6-20. I still haven’t received it. Now they saying March 19th. They are not honest people. Or maybe it’s just me and who I am. Read between the lines.
Came in looking to furnish my newly built home. I was greeted by Cory and was truly impressed. He was exceptionally helpful and his professional advice helped make the processes of picking the right items easy and effortless. Also they have an extensive mattress selection so this turned into a one stop place for all my needs!
I bought two recliners for over ,$2300 dollars electric recline. One broke within a month later. Then the other a week or so. They would not let me return them the quality was terrible. I had paid an extra two hundred for insurance on them. They sent materiout to fix them but no one would come do it because of covid. Still haven't got last one fixed an it has been a year. Will not be going back to Ashley Furniture.
Good stuff, little slow on delivery though
I wish I could give this place 0 stars. Never buy from Ashley Furniture. For one, the rep told me the bedroom set I was getting was the highest quality they have. Okay, well it was delivered and already chipped and dented on the foot board. When I mentioned it the very next day they said since my husband did not see it at the time of delivery they are not required to replace it. This is my $3700 bedroom set. Not to mention they took pictures once it was put together and the lady on the phone said you could clearly see the damage in the photo and said the delivery men should have realized it, however that still did not warrant them to replace the piece. Onto the next issue, I have still not received my couch yet and we are working on 2 months now. Onto the third issue, they have over charged me $900. My receipt from the store has one value that was financed and their credit card company has a value $900 more than my receipt. This issue is a whole other headache. This entire purchase has been a headache for very expensive for horrible customer service and horrible quality furniture. Save yourself the time and effort and do not buy from Ashely Furniture.
We ordered a bed frame in September to be delivered early October. That date came and went with no delivery, and they rescheduled for December 5th. I confirmed the delivery with them that morning, and then that afternoon they called and said they didn't have it. When asked for a new delivery date, they could give us no time frame at all for when to expect it. We are very disappointed and are now trying to cancel the order. It's not worth the seemingly never-ending time frame, since they've just told us we have to wait until they call us again.
Ordered 2 Ballina sofas and a coffee table in August 2020. Paid in full. Ashley corporate has called with estimated delivery each month. Saying they don&'t know when it will be delivered . It turns out they delivered Nov 12 without informing me . I was not there, though I could have been. . and now the process of getting my order starts all over again. Meanwhile they have had my money for all these months. If you are going to order custom furniture you expect a long wait time. In Covid you expect some delay. But when their contractor fails to inform of delivery Ashley needs to take responsibility. Their prices may be good but don&'t expect service with your order. Never again. Claudia Barnett
My purchase experience at Ashley Homestore was excellent. Everything afterward was terrible. I literally cried multiple times due to terrible customer service and delivery. Delivery team ruined my carpets, did not install 16 handles (come to find out they are not contracted to!) and damaged my furniture significantly. I spent $1600 on a bedroom set and all the corners are peeling and cardboard stapled to back of dresser is gaping. Edges are rough, scuffs are present, the feet are literally coming apart. I am missing an entire board on the bottom of my headboard, leaving a large gap. I have had the set for FOUR days and customer care refuses to do anything. I did receive a $160 dollar gift card due to my carpets being ruined on my first call, but that was it. I was told too bad you have to tell us while the delivery folks are still there. Okay, I understand that&'s apparently the policy but here&'s the deal: Ashley&'s planned my delivery for a Saturday where I had a sitter, then cancelled with less than 24 hours notice (I contacted them because I had not received my email with time window and to my surprise I was then told it had been delayed the evening before) and came out on Tuesday instead. This was after waiting for nearly 7 weeks. I had no problem waiting, my salesman was very clear about the wait, that was not the issue. The delivery crew actually had me in tears they were so incredibly rude among the other issues. I did not have a sitter. Saturday was the first day my children have not been home where I could inspect the furniture meticulously. It has been 4 days. The delivery crew did not speak English and therefore it was very difficult to communicate what was happening. He shoved the phone at me to sign with no explanation of what I was signing. I have spent the last 4 days having my carpets cleaned, hiring someone to put on 16 pieces of hardware that weren&'t installed, and spending countless hours on the phone with customer care about the delivery. I would believe with such an experience a 2 day extension would be reasonably granted.After the online agent told me multiple times he could not help me, I asked one more time before signing off if he could please send me the rest of my bed (missing board) so that my toddler would not fall through. He finally checked into this and said he would have it shipped in a few weeks.Overall, extremely dissatisfied with purchase. I have 22 photographs, each one is a different area of damage to the set.
Ordered 2 Ballina sofas and a coffee table in August 2020. Paid in full. Ashley corporate has called with estimated delivery each month. Saying they don't know when it will be delivered . It turns out they delivered Nov 12 without informing me . I was not there, though I could have been. . and now the process of getting my order starts all over again. Meanwhile they have had my money for all these months. If you are going to order custom furniture you expect a long wait time. In Covid you expect some delay. But when their contractor fails to inform of delivery Ashley needs to take responsibility. Their prices may be good but don't expect service with your order. Never again. Claudia Barnett
A few years ago I had a bad experience with Ashley Furniture. This time has been different. While both salesman were great the time for delivery was the first time was terrible. Over a year and I was still waiting. This time, unless something happens tomorrow, it will have only been 3 days.
Josh is GREAT! Arden store
I purchased my furniture during Covid-19 so there was definitely a delay in me receiving them for like 2 months. The dates kept getting pushed back. The customer service is ok. I only say this because it’s hard to get someone to help you over the phone. I had to drive up there like several times, and if you leave a message, the salesperson doesn’t call back which resorts to me having to drive up there again and being told to come back when a different manager is there.
I purchased a coffee table that was delivered at the wrong time. Very inconvenient. Driver didn't explain what he meant when he ask if i wanted to call the store when delivered. When I called the store the next day to report the table was scratched and too big...i was told I should have read the fine print. No returns I will never shop at this store again. I had to wait 30 minutes before they answered the phone. Once they have your money you are kicked to the curb.
HORRIBLE CUSTOMER EXPERIENCE.
In order to call the store you have to wait on hold for 20-30 minutes via their corporate number just to tell you that everyone at the store is busy, and you call back again. HORRIBLE CUSTOMER EXPERIENCE.
We have had 2 successful visits to the store!! David is extremely helpful!!
I ordered a bedroom set and the sales person told my husband and I it would be 4 to 6 weeks. We just followed up with the order and they said it will arrive October 22nd. This is 8 weeks. The sales people will lie to you. They will have you sign a contract stating it could take up to 10 weeks. BE AWARE! I don't think Ashley Furniture wants to have a reputation for dishonest sales and to be known for cheating customers out of 10% of their order for cancellations(due to the false advertising). Wow, we were really hoping for a better experience. Good chance we'll be canceling our order this weekend.
Our couch did not fit through our standard door. I Didn’t even think of measuring it and the sales person didn’t mention it. We had to wait extra long for the couch to be ordered/delivered and when it finally was we had to refuse it because it was slightly larger then the door frame. Customer service was supposed to get back with me within 24 hours and I still have yet to have somebody call me back. It has been four days now. I will not be shopping here again unfortunately. They are more interested in the sale and not the customer. Update: 9/20 We still have not received a call from Ashley Furniture.
This has been the worst experience EVER customer service is the worst. I have been waiting for over a month for my furniture. The appointments keep getting canceled. I went in the location today and NOBODY helped me. The gentleman in the office simply said that sucks sorry. Then kept looking on his phone. I’m currently in the process of canceling my order . Never again. This place is a joke.
This is a terribly long story. I went in the Arden location in May to buy furniture. A new living room suit and a kitchen table and chairs. The in store help were very courteous and prompt. Our delivery date was set. We had to ammend our order due to size issues. We went back to the store 3 hours later. That pushed our delivery date out by 3 weeks. There were multiple issues with our delivery. They had to reschedule 6 times due to improper communication. The did tell me they were sorry about 500 times. It got to the point that I told them I didn't want to hear im sorry again. My family had our furniture removed July 3rd for a July 4th delivery date. Due to these people being incompetent we didnt get our furniture until July 25th. So for 3 weeks we had no furniture to sit on, or to eat on. And when the furniture did arrive, we had to rent a uhaul to move it ourselves. Then we had to assemble 8 chairs, a kitchen table, and a full size sectional couch. But Ashley's fine customer service reps were able to give me 180.00 off my bill. (The uhaul was 50 and it took us hours to assemble the furniture) I wish it ended there, I finally got my first bill and it is 1200 more than the delivery receipt and does not include the 180.00 they were supposed to remove. My credit score took a huge hit because of this error. I dont know if people read these or not, but I have a 10k credit limit there and I am going to pay it off this week and close the account. I will never buy furnitute from this place again.
Ordered a small dining room set, a king size bed and mattress. They called me 2 days before the delivery and told me that the entire bed was going to be 3 weeks late but will send the mattress and table. Im 6 months pregnant and have friends and family coming to town next weekend so I was banking on having this bed for extra sleeping space for my family. Well, delivery day(today) came and the table is broken. Im not exactly pleased. I cant be sleeping on the floor, its hard enough for me to get off the couch, let alone getting up off the floor.
I ordered a couch June 12th and they told me I would get it delivered July 6th, that got changed to July 21st and then the first week of August and now they are saying August 14th. I would give them a zero if I could... I think they just took my money.... I don’t think I’ll ever see the couch.... I’ll never buy anything from them again...I moved into an apartment June 6th... if I had not bought a loveseat (from someone else) I would be sitting on the floor...
This store is terrible with horrible customer service. I ordered furniture in May to be delivered in June, it has now been delayed 3 times until September. All without one courtesy call to inform me. We decided to cancel the order. I started the claim and they said someone would call me, surprise, they didn’t. Also, I will be charged a 10% cancellation fee for something that was their mistake. So who knows if or when I will ever see my thousands of dollars. When I called the local store I got a very rude person who informed me the manager wasn’t in and would call me sometime next week. Because only a manager can do refunds. Ridiculous. I will never buy from this company again.
Order was delivered without all the parts. Horrible customer service!! Then they sent the missing parts to a wrong address. Ridiculous. Never use this company
My sofa broke and Ashley doesn't stand behind their products with a warranty. The customer service is awful. I will not do business with them again.
Go and see Megan in Arden, NC. So nice! So accommodating! You won't regret it!!!
Joe was amazing and super helpful. Thank you Joe!
Where to begin. I ordered the Caitbrook Queen Size Storage Bed and they delivered it on June 16th 2020 just to put the headboard together. 2nd the shipped out the missing hardware to then come out on June 30th 2020 to not put together the rest of the bed why? Because it's missing the drawers. Hoping to have a bed to sleep in next week NEVER AGAIN WILL I GO THROUGH ASHLEY'S
Wow, this was definitely roller coaster experience, but ended on a high note. I went to visit this location recently and really fell in love with a beautiful sectional. They had a great variety of couches to choose from, but this couch was the perfect fit. I had some trouble when first purchasing this item, but I called and spoke with Makayla, the Sales Manager on the property, and she was EXCELLENT. She listened to my concerns and emphasized with myself as the customer. She really went above and beyond what I even expected. I had called with all the intention of canceling my recent purchase and looking elsewhere, but she took the time with me and cared to try to rectify the situation. When you make a big purchase like this, you want to feel taken care of and comfortable. I didn’t feel like this in the beginning, but she really turned this experience around for me and I could not be any happier with my outcome. Her service alone is what would have me coming back to Ashley and her store in particular. She is an excellent manger and leader and sets a great example for others to follow in her footsteps. Thank you so much for making this experience a 10/10.
I will not buy from them again . All they want is the money . A few weeks ago me and my daughter was really excited that we was going to Ashley Furniture to pick out furniture for her room we picked out what we wanted then we went to talk to a employee about business ,They let us know that it will not be until today 6-9-2020 and that I just needed someone to be at the house when they drop the furniture off ,since then I have made two payments on the furniture and today they did not bring my furniture still When I called to see what happen Ashley furniture employees was rude to me and told me that I will have to wait a few more days for them to deliver my stuff and if I cancelled my order with them they will take out 10 to 15 percent out of my money I could not believe how they did me today.
It was very disappointing experience. When we bought our furnitures , we were told , you will have ur furnitures on May 30th . But we got nothing and we went back to the showroom. sales rep told us you should followup with customer care . My husband was on hold for 41 minutes and the end they were very rude and he was told that the order, there are not available till end of July . It was a very unpleasant experience. My husband and I decided to cancel our purchase.
I would not shop from Ashley’s furniture ever again. Sales person lied about the delivery. Very rude costumer care. Very bad experience. They don’t deserve any stars. Very unprofessional.
This has been the WORST experience I have ever had buying furniture. I paid in full the day I bought my pub set. Set up the delivery date. No one ever came. They SAID they tried to call because they couldn&'t find my address. Btw my house is right on a main road. The only number that called during my three hour window was a South Carolina number that didn&'t even leave a voicemail. Then this store wanted me to pay for delivery again or I had to pay 10% more to cancel my order. Buyer beware and read reviews first! It was amazing how easy they made it to purchase this furniture and how hard it&'s been to get it or get my money back!Three weeks later still no refund still no furniture!
Nice furniture, a little expensive but they took care of us.
I had a very pleasant experience at this store. Megan helped me find a good quality mattress at a decent price point. They were very helpful and super real! I've experienced a lot of phoniness elsewhere, and there was none of that here. I felt like a fellow human, not just a consumer, which is SO refreshing. Megan rocks. :)
I bought a twin mattress. Nowhere did it say that it was a mattress in a box. I got it and it wasnt even in a box, it was just rolled up in plastic with no instructions or anything! I am honestly very angry, I feel like they should tell you if what your purchasing is a bed in a box and in my case i dont even have a box with instructions of how long to let it set. I'll be returning it as soon as i can.
Just came from Ashley on airport rd, arden I came in and walking around for 20 mins. No one offered assistance. Then went ro the main desk in the back. The staff still acted like they didn't see me or hear me. And I need 2 bedroom suits. Guess who not getting my business.
I would give this store 0 stars if I could! We just moved to town in dire need of couches to sit on!! We ordered two couches and waited about 3 weeks to get, which ok as she did tell us this when ordered. Finally delivery day comes and we are given a 3 hour window 1pm - 4pm and told they will call 30 minutes prior to arrival. I am out of town still moving and my husband, even though extremely busy takes the time off work! 4pm comes and goes with no call or show. We called and were told they were on their way. Finally around 5:30ish they show up, very hard to understand as they barely speak English and leave the two couches. My husband was late to an appointment and ran out the door. After we return we see that one couch is broken and leg is folded in. I called customer service first thing. She even says she can see that couch is defective in picture that was taken by delivery guys. We first thought it was leg so she ordered a leg. I called back 5 minutes later after realizing it is the entire frame that is broken and buckling in! She said that either way she had to set up a service call and that would be 7-10 business days before they would call us to make an appointment!!! On Monday I called back to talk to a manager to see if this could be expedited. The person I speak to says that she would have manager call me back which I got a call back the following day. Manager tells me that there is nothing that she can do and then goes on to tell me that the repair people had not even been put in schedule yet and it would be ANOTHER 7-10 business days and absolutely nothing she can do to expedite this, which is completely absurd!! After this horrible service there is nothing that they can do, really??? So those days pass and service company calls and they are almost 3 weeks out. Now Covid hits, we are all at home without enough seating for our family and I am sure that this will be delayed AGAIN! This customer service to me is completely unacceptable and the fact that we had so many things go wrong and they were frankly not willing to do anything to help!!! I asked if we could return and of course we could not. We have now purchased a new house needing a house full of furniture but there is NO way that I would ever buy something here again!!!!! So to add to my review their repair guy came out and fixed the broken frame but left a scratch about two feet long on the back of the leather couch and nick out of corner. Dont think necessary his fault as he is a subcontractor and repairing a leather couch is not easy. I called Ashley and they will call me back in 3-5 days LOL... WORST customer service EVER!!!
I would give this store 0 stars if I could! We just moved to town in dire need of couches to sit on!! We ordered two couches and waited about 3 weeks to get, which ok as she did tell us this when ordered. Finally delivery day comes and we are given a 3 hour window 1pm - 4pm and told they will call 30 minutes prior to arrival. I am out of town still moving and my husband, even though extremely busy takes the time off work! 4pm comes and goes with no call or show. We called and were told they were on their way. Finally around 5:30ish they show up, very hard to understand as they barely speak English and leave the two couches. My husband was late to an appointment and ran out the door. After we return we see that one couch is broken and leg is folded in. I called customer service first thing. She even says she can see that couch is defective in picture that was taken by delivery guys. We first thought it was leg so she ordered a leg. I called back 5 minutes later after realizing it is the entire frame that is broken and buckling in! She said that either way she had to set up a service call and that would be 7-10 business days before they would call us to make an appointment!!! On Monday I called back to talk to a manager to see if this could be expedited. The person I speak to says that she would have manager call me back which I got a call back the following day. Manager tells me that there is nothing that she can do and then goes on to tell me that the repair people had not even been put in schedule yet and it would be ANOTHER 7-10 business days and absolutely nothing she can do to expedite this which is completely absurd!! After this horrible service there is nothing that they can do, really??? So those days pass and service company calls and they are almost 3 weeks out. So now Covid hits, we are all at home without enough seating for our family and I am sure that this will be delayed AGAIN! This customer service to me is completely unacceptable and the fact that we had so many things go wrong and they were frankly not willing to do anything to help!!! We have now purchased a new house needing a house full of furniture but there is NO way that I would buy something again here!!!!!
I have waited 2 months I get a my bed then another piece but no sofa I called and complained they did not take my concerns serious. I was lied to. I fill I have been taken advantage of. Very disappointed and there warranty is a 3rd party that they fail to tell you.
The Ashley brand mattresses are never even and flatten on the side you mostly sleep on. Consider spending more on brands like Serta and proven brands of the like.
I bought a whole room of living room furniture. First the delivery truck did damage to my yard. The large living room chair was damaged and had to be sent back. Lastly, the two soda and easy chairs did not have the padding, softness,nor comfort the floor models had. I really feel the floor models were nice but I got a much cheaper set. Go elsewhere
We bought a bed on Saturday and it was delivered on Thursday, just as scheduled. The delivery people were friendly and efficient, and we love our bed. The store followed up with a survey, and Jennifer, our salesperson, texted to make sure all was well.
Jennifer was so helpful!!! I was stressed, and she brightened my day! Her customer service was excellent! I will be back!!
My wife an I went to the Ashley Home Store in Arden. We were met by Sales a Associate Eric who assisted us in selecting a bed, mattress and adjustable frame. It was a great experience. We will definitely be back to purchase more furniture.
I now have a FANTASTIC new mattress and a great recliner sofa. The salesman was quite courteous and allowed us to explore several options, and stayed within my budget. Thank you for the great customer service! I look forward to my next purchase.
Nicely priced. Very satisfied with my purchase.
Store near and organized. Joe was very friendly and explained the store layout.
Update: They have now blocked my from commenting on their page!!!!! DO NOT BUY FROM ASHLEY HOMESTORE!!!! Ashley Furniture has beautiful furniture but BUYER BEWARE!!!!! The customer service OUTSIDE of the stores is AWFUL!!!! I had an issue with my furniture. There was a rip. The delivery people and the customer service lady argued about the rip, and made the experience very stressful. I just wanted them out of my house. I was told I would get an exchange but then the furniture was wobbly and poorly made and I no longer want the product. I have been told this is no longer an option! The ladies in customer service have not been helpful. They say they will return your phone call in 48 hrs! LIE!!! I had to call. The managers are NEVER available!!!! This is the worst customer service I have ever experienced in my life!!!! I repeat..... DO NOT BUY FROM ASHLEY HOMESTORE!!!! I am still trying to get this resolved!!!!!
Poor customer service and bad to deliver furniture with defects and not wanting to refund or replace product to make it right. Had scheduled a delivery between the hours of 1-5 and didn’t not show up till 6:30!!!! Will not be back
DO NOT BUY FROM ASHLEY HOMESTORE!!!! Ashley Furniture has beautiful furniture but BUYER BEWARE!!!!! The customer service outside of the stores is AWFUL!!!! I had an issue with my furniture. There was a rip. The delivery people and the customer service lady argued about the rip, and made the experience very stressful. I just wanted them out of my house. I was told I would get an exchange but then the furniture was wobbly and poorly made and I no longer want the product. I have been told this is no longer an option! The ladies in customer service have not been helpful. They say they will return your phone call in 48 hrs! LIE!!! I had to call. The managers are NEVER available!!!! This is the worst customer service I have ever experienced in my life!!!! I repeat..... DO NOT BUY FROM ASHLEY HOMESTORE!!!! I am still trying to get this resolved!!!!!
DO NOT BUY FROM ASHLEY HOMESTORE!!!! Ashley Furniture has beautiful furniture but BUYER BEWARE!!!!! The customer service outside of the stores is AWFUL!!!! I had an issue with my furniture. There was a rip. The delivery people and the customer service lady argued about the rip, and made the experience very stressful. I just wanted them out of my house. I was told I would get an exchange but then the furniture was wobbly and poorly made and I no longer want the product. I have been told this is no longer an option! The ladies in customer service have not been helpful. They say they will return your phone call in 48 hrs! LIE!!! I had to call. The managers are NEVER available!!!! This is the worst customer service I have ever experienced in my life!!!! I repeat..... DO NOT BUY FROM ASHLEY HOMESTORE!!!! I am still trying to get this resolved!!!!!
Don't let Ramone catch you sitting on a couch/dealor hel sell it to you before you can stand up.
Giving 1 star since I can not leave zero. This company sells poor quality furniture. When issues arise due to the quality they refuse to help even if you paid extra for the warranty.
I would give this store minus stars if I could. I my entire house with Ashley Furniture and purchase extended warranties on the bedroom and living room furniture.When I put in a claim through GBS warranty company they denied the claim giving me reason after reason as to why. I went into the Ashley Home Store for some help, but that was a wasted trip. The manager and sales person said to contact Ashley Customer Service. When I did I was told to contact the warranty company. Here we go again. Even though the managers in the store looked at the pictures and said it should be covered I cannot get the service I paid for.I asked for a refund of the money I paid since they will not cover the problem. Again Ashley said to contact the warranty company. I was told I could get a prorated refund, but they had to way to tell me how much it would be and it would take several months.This is stupid! Ashley Home Store will not help me and they were the ones I paid my money too. They should process the refund and go after the warranty company but that would be excellent customer service and that is not their policy.I will NEVER buy from Ashley again. They will not stand behind what they sell and customer service is nothing but a joke. There are plenty of reputable furniture store around the area to buy from
Not happy with this store! I have waited 4 weeks to get our furniture, I have 0 furniture in my home. The delivery came today and the couch was ripped. So now I have to wait to get my couch. In this order I was told my dining room table and chairs would be delivered and IT WASNT! I will never shop Ashley again! Such horrible delivery service!!!!!
This has been the worst customer service I have ever experienced from a furniture store. About 2 months ago I went into the store looking for a dresser. I found one I liked but it was broken so they ordered me another one. It was delayed getting delivered. Then when it finally was delivered they sent me the wrong one. After calling back multiple times they said they would send out the correct one. When the correct one was finally delivered they had sent me the original broken floor model. After multiple promises of making this right and discounting the item they are not returning my calls and left me with an expensive broken dresser. I would never recommend this place to anyone.
We purchased a sectional couch at the end of December. It was supposed to be delivered 2 weeks later. They called and confirmed the delivery time twice in the days before. The morning of delivery, 3 hours before the delivery window of 12-3, they called and said 1 of the 3 pieces was missing. We were very frustrated as we didn't understand why they were just calling us. We said we still wanted the 2 pieces as we had gotten rid of our old sofa the night before. They said ok. We waited and waited and waited and finally got a call that the truck was late and would be there at 4:35. At 4:45, the truck finally showed up with none of our pieces on it. We were furious as we had just spent a Saturday waiting on nothing. The driver was angry that his time was wasted (he is a contractor). We called the warehouse and asked where our furniture was. They said that they had decided to cancel the order without telling us or the driver since we were missing a piece. They even acknowledged that we said we wanted the 2 pieces, but they decided to cancel it anyway. Then we couldn't reschedule until Monday. The earliest delivery date was the following Tuesday, almost a week and a half after we should have gotten it. They should have gone out of their way to deliver it (or at least parts of it) as soon as possible. Once we finally got all 3 pieces, we called corporate to talk about compensation. They tried and tried to give us store credit, but we told them we don't want to shop there again. We finally got a small portion of our money back. This and the fact that we like the sofa is the only reason we are giving 2 stars. The lack of communication between the store, warehouse, and corporate was crazy and caused a lot of frustration.
We went looking for a specific piece of furniture. We found a piece we wanted. I called to see if I could pick it up in the store. The person told me it would be 2-3 weeks to get it in. I went to their website and bought it. It is going to be delivered with free shipping in 2 days. Not sure why the difference. It was also $80 cheaper on line. I try to shop local and try not to buy things online to keep local brick-and-mortar stores in business.
I cannot day enough good things about our experience at this location. Our sales associate, Joe N., was simply amazing. He was attentive but gave us the space we needed to make a good decision. It was obvious that he was interested in us as people with a budget, not about making the sale. Because of his sales approach, we will be back to him at this location for all our home furnishing needs.
We had a wonderful experience with our salesperson, Jennifer Hillyer. She is the epitome of an excellent salesperson. Very knowledgeable about the products, attentive to what we wanted, never pushy and all in all pleasant to work with.
DO NOT SHOP HERE!!!!!! We have been waiting on our furniture to get delivered for almost 2 months ,the delivery date has changed 4 times with no call to let us know ,the only way we find out its changed is by calling the day before the delivery date given,Talked to several different managers and no one has ever returned our calls ,Me my family and everyone I know will never shop here again after seeing how they have treated us,once you pay they don’t care how you feel,THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN,I WOULD NOT SHOP HERE AGIAN IF THEY WERE GIVING FURNITURE AWAY FOR FREE (IF THEY WERE DELIVERING IT YOU PROBABLY DIE OF OLD AGE BEFORE YOU GET IT)I wish I could give no stars because they by all means deserve a big fat ZERO!!!!!!!
It sucked
We bought a sofa and matching loveseat from Ashley’s. Within 1year, the sofa spring board warped and the sofa was deemed unfixable. Ashley’s told us they no longer made the sofa and all they could do was give us an in-store credit. They would not replace the loveseat so we are stuck with a loveseat and sofa that don’t match. The customer service people were very rude, and even resorted to “sir, I’m just doing my job”. All after leaving me on hold for at least 30 minutes to listen to advertising bragging about how they are the worlds largest furniture store. Well Ashley’s, being the biggest doesn’t make you the best. After years as a loyal customer, I will never step foot in Ashley’s again. If you are wondering whether to buy from Ashley’s, I highly recommend that you purchase any insurance they offer because chances are, the furniture won’t last more than a year and if you don’t have insurance, God help you...because Ashley’s sure won’t! My advice is to run, don’t walk, away from Ashley’s!
Thomasina Watts was tremendous to work with. Thank you for are your help today!
Great store and good service people
Very nice service!
Our salesperson was very friendly, no pressure kind of person. She accommodated our indecision with graciousness, and we ended up buying a bedroom set from her. She was so sweet!
I purchased a sectional and immediately it started sagging on the left side. Instead of replacing they send a repairman out that doesn't even work for Ashleys. He proceeds to unstable the back to look inside of sofa and then stapled it back all bunched up. It is obviously broke but instead of replacing they will come back to attempt to repair because they want the money from the repair. The extended warranties they sold me are useless!! Don't ever buy from Ashley's. The furniture is cheap quality and customer service is even worse!!
Loved it
I just bought an expensive tempurpedic mattress that was delivered one week ago. I paid to have mattress and box spring removed from old bed. Delivery guys left and didn’t even say they were leaving. They didn’t take the mattress and box spring. They lied and said it was wet. I’ve spoken to customer service and my salesman and I was promised it would be picked up by last Saturday. It’s over a week now- not a word about it being picked up. It needs picked up and I need a firm plan. If I can’t get this done as promised and I paid for I want my new mattress picked up and I will buy one somewhere else. I have a 90 Day guarantee. Please advise and please assist a customer who has been let down this far. Amy Perry Tipton Mill Spring, NC.
I just bought an expensive tempurpedic mattress that was delivered one week ago. I paid to have mattress and box spring removed from old bed. Delivery guys left and didn't even say they were leaving. They didn't take the mattress and box spring. They lied and said it was wet. I've spoken to customer service and my salesman and I was promised it would be picked up by last Saturday. It's over a week now- not a word about it being picked up. It needs picked up and I need a firm plan. If I can't get this done as promised and I paid for I want my new mattress picked up and I will buy one somewhere else. I have a 90Day guarantee. Please advise and please assist a customer who has been let down this far. Amy Perry TiptonMill Spring, NC.
I just bought an expensive tempurpedic mattress that was delivered one week ago. I paid to have mattress and box spring removed from old bed. Delivery guys left and didn&'t even say they were leaving. They didn&'t take the mattress and box spring. They lied and said it was wet. I&'ve spoken to customer service and my salesman and I was promised it would be picked up by last Saturday. It&'s over a week now- not a word about it being picked up. It needs picked up and I need a firm plan. If I can&'t get this done as promised and I paid for I want my new mattress picked up and I will buy one somewhere else. I have a 90Day guarantee. Please advise and please assist a customer who has been let down this far. Amy Perry TiptonMill Spring, NC.
I bought a sofa from there 2.5 years ago for $1300. They were adamant about me buying the protection plan. Telling me that it covered any damages to the sofa and if they were unable to remove stains and such that they would replace the whole sofa. Well now that my daughter has gotten slime on it as well as my dogs dander, the insurance company is telling me there is absolutely nothing they can do for me. That’s extrmemly frustrating especially because the sofa material was initially the most uncomfortable material I have ever felt. In the store when testing it out, it seemed alright but having it in your house and actually utilizing it, it feels like prickly jeans.The cushions did not hold their shape at all and the pillows immediately had feathers poking out to where I had to replace them within a month of the purchase. I figured I’d just try couch covers but nothing fits. Oh well, I took the loss. Cheaply made furniture from China shouldn’t be sold for so high. The initial buying process was extremely stressful as well. Will not be purchasing any thing from them ever again.
Very disappointed at the lack of selection more than anything, and also the lack of enthusiasm to help from the staff.
Hands down the best selection of furniture and mattresses in WNC. Awesome prices and several financing options for everyone. The staff is extremely friendly, knowledgeable and offers a no pressure approach.
Great furniture
A bit overpriced, and very pushy salesmen
Great experience with this franchise that supports the military and disabled veterans and family.
Had a great buying expierience buying furniture 1st time around April.Katie Flowers delivered great service and prices,giving us all the info we needed to understand purchase. Last vist Labor Day,well not so great,in fact bad.Sales Person Drew Hamilton was either very dishonest or totally incompetent.We purchased 4 lamps,total cost $423.00 was told we could have them delivered by Fed Ex,was not informed of any charges. Now,I called up on the promised delivery day to check in,see if there was any tracking info etc etc.Was told that yes the lamps were in,but there was no delivery scheduled.I was told my options were to go to S.Carolina and pick them up 4 1/2 hr round trip,or pay Ashley for home delivery by their people $80 or roughly 25 % I said thats not what I was told by Drew,he gave me no such info.She said they dont deliver to their store,no room.She said delivery cost the same whether its one lamp or a house full of furniture,so if I bought 1 lamp for $80 they would charge me $80 to deliver,or drive 4 hrs to pick up ??? Yes was the answer. I asked to speak to a manager,of course he wasnt available,still waiting over 3 hrs for callback,I guess he is busy with a lot of cutomer complaints. If anything changes,I will edit this.But,listen if you do business with them buyer beware,some of their reps are good,others like Drew are con men or dis interested.And apparently management doesnt even call back or is unresponsive.so get all the info before you buy,because you are on your own,no help coming. No promised callback from manager in over 24 hrs,so you can see how responsive they will be if you have any issues.
This the most unprofessional company I have ever dealt with. Management is a joke and dealt with a sales person that said she had over 30 years experience and had worked at many furniture stores in area, that should have been a warning right there because she screwed up my orders and products came in broken and delivery dates where wrong had to get off work On two different occasions due to wrong dates. Then I was given a gift card for my so called troubles that took over four months to get after going by location on two occasions to follow up and ask for my card. So I go to location to use gift card and oh my is has expired only after a couple months. Management was no help at all and tried to get me to purchase other products that wasn’t even what I was getting before hand. Ten sales people sitting around doing nothing!! There have been a lot of unhappy customers at this location!!
My husband and I walked through the entire store without one of the ten salespeople asking if we needed help. Even sat on about 10 couches and went back to the one we wanted, still no one asked to help us. I assume we didnt look like people with money...........when we decided to leave because we weren't being helped, about 5 of the sales people were talking on the floor and only noticed us when I stopped and stared at them but didn't say one word to us still. Will NEVER give these people our money. The couch we wanted was about 400 dollars cheaper on their website for some reason also....
Quality - yes. Knowledgeable sales staff - yes. Prices wayyyy up there and I went, shopped, bought elsewhere.
They lied to me. Stated I was making payments to buy when they had gotten me to sign a rental agreement. They conned me.
Had trouble with the Tempurpedic actually they shipped the wrong mattress
Beautiful store. Ramon was the best furniture sales consultant I have ever met. Professional, helpful and not pushy.
We bought living room furniture from Ashley Home Store in Arden in mid-June and even though we asked that they not deliver until all pieces were in, on July 31 they delivered all but a chair and a half. No explanation why the chair wasn't there, the sofa was delivered with large stains on two of the cushions, and one of the lamps was damaged!!!!! After going to the store that same day I was told that they would be delivering the chair on Saturday, August 3rd. Apparently somebody forgot to tell the delivery man because when he called us Saturday morning, he said he did not have our chair and that he was told he would be picking up something. We called the Customer Care line and was told that they had orders to pick up trash that had been been left on the 31st. After explaining AGAIN that we were waiting on the chair that was supposed to be delivered on the 3rd, we were told that that the chair arrived damaged and they had to order another one - first we had heard that it was damaged. We were told the chair would be delivered on August 13th. When I called today to try to speak to the manager, Leslie, the Customer Care person said they would receive it on August 13th and would deliver to us on the 15th. They tell us one thing, then when we question it, they claim they didn't say that, they said....... I'm so sick of trying to get them to stand behind what they say. Seems like once they get your money, which we had to pay when the furniture was ordered, they don't give a d....m about the customer. Their customer service is so pathetic and we will NEVER but from them again. I have warned everybody I know about Ashley Furniture and told them to stay far away because all they want is your money, and certainly don't care about the customer or correcting their mistakes. The people in Customer Care are definitely in the wrong business because they DO NOT care about the customers. The manager, Leslie, was sent a message on August 3rd to call me..........it's not 10:20 pm on the 6th and STILL WAITING. Does anybody in this company care about the customer or their reputation???????
Had a good sales experience at the store on the 4th of July and got a great deal on a couch. Thank you Bill Wright but this is where my "Warm Fuzzies" stopped as the delivery was the worst I have ever experienced in my entire adult life. First attempt was a No Show, No Call which was very unprofessional and unacceptable. Not once did anyone try to reach out and apologize and explain the situation. I finally received delivery of my couch 23 days after I purchased it, again with no apologies or explanations. I always try to purchase items locally and I told Bill at the time of sale that I would also be purchasing a recliner in the next week or so. After the above experience, I purchased elsewhere and received one day, no charge delivery. It is highly unlikely that I will ever be coming back to do any further business. Shame on you !!
Got the cheapest prices, but they had an outstanding selection in the staff was
Of all the furniture stores - this one is the least annoying. They don't pester you like others - they're very friendly and the furniture is decently made. I had an issue with some of the cushions my couch came with and customer service was courteous and fast at figuring out a solution.
Had a bad experience with T.D. Banks who finances the furniture. Crooks!!
They have a large showroom with a lot of great quality furniture. The dinning room sets are up front. Livingroom sets are upfront and all around the middle of the main showroom with bedroom furniture off to the sides. They have a separate back showroom for kids bed room. They offer furniture protection which if not used after 5 years can be used as a store credit. Check their website for better deals.
Keep the vultures away from the door. As soon as you enter, they are on you like they have not had a sale in months...
It amazes me how Chinese furniture can cost so much in America
The worse experience ever
I was very pleased with the service at the Arden store as we went to look at the couch we wanted and they were very helpful with helping us choose. Although, we did not like it would take 3 weeks we were fine and made arrangements to take off work. We left work to be home in time for delivery as we got a call the day before confirming our appointment. We did not have a set time so I logged onto the website to track the truck only to see that status of delivery is CANCELED!!! Not only was it canceled but we did not even receive a phone call. We will NOT be shopping here again. We paid a pricey amount for a couch that is not even being delievered when we made sure to take off work to be home and make sure to be able to receive this. I called to speak with them to ask why we did not receive our couch or a call and they had no explanation as to why this happened. Very disappointed with this experience and will not be back here to shop. We tell them we want our money refunded since THEY DID NOT call or deliever. So they want to charge us a 10% fee for a refund. Ridiculous!!! Save your time and money. So not worth it.
I am so angry at Ashley Furniture! Our sofa, chair & end table were supposed to be delivered today. As a matter of fact, we've received numerous phone calls all week long attesting to this, including this morning. However, when the driver arrives, he tells us they only have the chair & our end table. And it is in the box in pieces and he doesn't have the sofa at all! He doesn't know why they didn't send it or when it will be delivered! He calls customer svc for me on my phone, hands it back to me, then bolts!!! After being transferred to 3 different ppl, speaking with 2 supervisors, being told 3 different things, I STILL DO NOT KNOW WHERE MY FRICKIN' SOFA IS, NOR WHEN IT WILL BE DELIVERED!!! They are saying we'll have to wait until tomorrow after 2 PM before they can even see my order!!! I then say I want a refund and they can come pick up they chair and end table. At that point, she tells me that I've accepted the furniture and I can't return it!!! Wait, what??? WTH? That's when I got the 3 supervisor on the phone!!! I am still waiting on the 4th supervisor to call me back!!!! I AM DONE WITH ASHLEY FURNITURE!!! THE WORST COMPANY I'VE EVER DEALT WITH!
Thankfully walked out and checked facts before purchase. Found living room set and talked with salesperson regarding pricing. After talking with his manager,the salesperson came back with a much higher price because "the sale price shown on the floor was not accurate". After leaving the store, received a call that they would honor the price even though the sale was no longer active, but the price was still higher than previously discussed. Pushed that they were doing us a favor with the price. Checking the price online before going back, the sale price was indeed active, but it should have applied to the couch, loveseat and chair and they only ever offered the couch. I attempted to call the salesperson and explain why I was taking my business elsewhere but he nevertheless answered or returned my call. I will not return to this store and suggest thorough fact checking as the manager seemingly lacks integrity.
Thankfully walked out and checked facts before purchase. Found living room set and talked with salesperson regarding pricing. After talking with his manager,the salesperson came back with a much higher price because &"the sale price shown on the floor was not accurate&". After leaving the store, received a call that they would honor the price even though the sale was no longer active, but the price was still higher than previously discussed. Pushed that they were doing us a favor with the price. Checking the price online before going back, the sale price was indeed active, but it should have applied to the couch, loveseat and chair and they only ever offered the couch. I attempted to call the salesperson and explain why I was taking my business elsewhere but he nevertheless answered or returned my call. I will not return to this store and suggest thorough fact checking as the manager seemingly lacks integrity.
They have some nice furniture at decent prices.
Arden store was very helpful for my wife and I, we appreciate every little detail that we were given about this buying process. We purchased a sofa and a loveseat (microfiber) its amazing!. We have enjoyed every experiance with Ashley's Furniture of Arden. Our salesperson was Judy Frederick, and the manager helped us out alot! They rock!
Spent a few thousand dollars here a few months ago. Had them deliver the furniture. Now I&'m moving and I&'m noticing that the sub human dipshits they hired to deliver furniture literally mangled and stripped every damn screw in all of our beds. Don&'t buy from this place. Every single person working in this location is an incompetent waste of flesh.
I am not normally someone who would leave a bad review, but I feel like I need to let others know this. I bought 2 lamps from Ashley's on 4/1 and because they were floor models, I had to order them and have them delivered. The salesperson said that I could not have them delivered to the store for pickup, so I decided to have them delivered by UPS to my work. On 4/19, they were sitting at the top of my steps at home. I am glad that they were not stolen, but when I opened them one was broken and the other had a crack in it. I assumed they were probably dropped. I called the store to speak to my salesperson (who is a manager) and she had left for the day. They told me to call back in the morning. I called Saturday morning and got a Customer Service person and my salesperson was with clients. She asked what the situation was and I told her. She said no problem, just bring them back to the store and they would refund my payment. I was really pleased that they were making my disappointment from the broken lamps better. But I was too quick to think that. So, Sat. morning I took them to the store. They immediately said, oh, we can not take them back here. I talked to my salesperson and she called the corporate office. Even though there is a UPS drop off right across the parking lot, they were unwilling to run the paperwork and return them for me or call UPS and have them picked up from them. Instead, I had to reload them in my car and wait for a call and paperwork to return them myself. It is mid-morning Monday and no call yet. When I bought the lamps, I had trouble finding someone to talk to about them and when I finally found a salesman who agreed to come look at them with me, he seemed eager to get away, I guess since I was just buying lamps, even though I said that I would be looking at couches and recliner chairs soon. I feel like Ashley's let me down as a customer in not being willing to go the extra step and do something quite simple by returning the lamps or having them picked up there for me. They simply seemed not to care. I am anxious to get my refund, but will not be returning to Ashley's to purchase the furniture that I will need. Disappointed Customer!!
It's nice to see the furniture before buying, however the prices seem high here
Great sales person. Attentive but not over baring. Lots of stuff to look at. We were impressed
Eric was such a huge help!
Let me get this out of the way right off the bat. The actual store is good. The employees are nice when you go in to look at the furniture and really assist in making that commissioned sale. That&'s where the customer service STOPS. This is going to be a little long but trust me, its relevant to YOU. Just follow along and ill try and be brief as possible. This is the 2nd time we have ordered from Ashley. 1st time was furniture. Set a delivery date which was around a month out. When the time came... delivery delay. Ok that was annoying but it happens. Furniture came... damaged. They said they would mail parts and send someone out. They did. They sent the wrong parts.... not once... but TWICE. Now we have the aparently correct parts sitting in our closet because we dont want to have to take time off for the wrong parts... Fast Forward a year. We go in and buy 2 grand worth of entertainment center and end tables. Delivery postponed again... then on the morning of delivery we get a call saying.. truck is 15 mins away... oh btw we only have the sides of your entertainment center and some lamps. At this point we had already disassembled everything for the install the night before. Living room was a mess. I am trying to talk to the customer service lady and all she keeps telling me is.... stuff like this happens you signed and agreed in your TOS. Whatever.. they arrive with the 2 sides and some lamps. Guess what... entire side of one of the pillars was cracked. A large footprint on the inside where someone obviously just kicked it or walked on it when putting together. Again.. customer service just emotionless robots. I am not exaggerating here nor am I being dramatic.. robots. We tell them we dont want it, we dont want the rest of the order. They tell us they are going to charge us a 10% restocking fee and charge us to come pick it up. If we want to take it back ourselves we have to drive it to their warehouse 3 1/2 hours away. Even though we don&'t have all of the stuff... we still have to pay the restock fee on those pieces. They told us we had 3 days to cancel our order without penalty... 3 days from the time we ordered..... which was a month before it was delivered. How are we as customers suppose to know its going to be beaten down and broken before its delivered. So OK fine. Charge me but come get your crap. They set 3 different times over the course of a month and half and no call no showed TWICE. We took 2 days of time off work and couldn&'t even be bothered with a call. Finally they came and got it. In the meantime no money has been refunded to this day... Over 2 months after the order and after we told them we didnt want there abused furnishings. Contacting the in store rep was pointless. Her name was Jennifer Hilyer and she was extremely pleasant when we were buying... now you can&'t even get through to her and I have only tried calling twice. Its not like I have been blowing them up wanting my money. I have emailed 3 times and have gotten short responses and &"ill see what I can do&" type replies. There are so many more stories like these about Ashley. Do your research and know that if you have a problem you are STUCK wit hit because they will not bend their TOS to help you and they will not waive that restocking fee. I promise no matter how much you think you will go off on someone and you think you can put pressure on them they will not do it. You can tell that customer service is use to these calls because they are emotionless. Trust me... look somewhere else.
We had such a great experience with this store, our sales associate in particular...Katie Flowers went over & above every reasonable expectation a customer could set. She assisted from the initial store visit all the way through the delivery. Navigating us through a gracious price match, a product change & a push in delivery date. I’m all for good service, but nobody’s email thread should be as lengthy as ours over living room furniture...yet her patience & kindness never wavered. This was our first time working with Ashley Furniture, but pretty sure Katie has made us customers for life.
We bought a three piece living room suite in January. We noticed that on the arm of the couch it is a spot that is peeling. We purchased the extended warranty for the furniture also. We took pictures of the couch and they now tell us it is not covered under the warranty. Also the sales rep told us it was leather which we now know it is not. This store needs to School the reps on the furniture that they sale. We will not be buying from them any more. We will tell all about the awful furniture they have.
I highly recommend shopping at Ashley Homestore in Spartanburg, SC . I LOVE THIS STORE!! They are very friendly and helpful. They DO NOT pressure you in any way, just let you look as long as it takes. My SalesMan was Mason Wilson. MASON WILSON IS THE BEST!! He answered of of my questions and he was SUPER NICE and PROFESSIONAL!
This was the best furniture buying experience we’ve ever had, Erik was soooo super helpful. Thanks for having all things comfy and for being so AMAZING! We appreciate all of your help!
Great store and Team. Very friendly, knowledgeable staff! Amazing style and value! Best Tempur-pedic selection in WNC.
Great variety.
Great store. Good products
This is our 2nd time purchasing furniture. This experience was horrible and very non professional. We were given a delivery date of Feb 19th. Both my husband and I got voice messages stating so today. As a courtesy call, I called them back just to confirm. I was then told the items were rescheduled to be delivered on March 12th. Now, not once in either of our voice messages were we told March 12th. The customer service was horrible when I called, so horrible that I hung up and called the store directly. The lady on the other end refused to let me speak to the initial sales clerk that helped me with this purchase. When I told her I would most likely cancel the order and go else where she then advised me there was a 10% cancellation fee... now mind you , I have not even received these items nor was I ever told these items were now not in stock. I was also told that if I had cancelled this order within 3 days of purchase, there wouldn't have been a cancellation fee. Customer service didnt bother to give me a courtesy call letting me know these were not in stock!!! If they had I would have cancelled in my 3 days... I cancelled this order, and I refuse to pay anything... I will never recommend, nor buy anything ever again!!!!! Julie Belval - Arden, NC
Paid over $1700 for couch. Got an email saying delivery would be 1-2 weeks. Isn’t her a thing for a week, called to complain. Was on hold for over 30 minutes and no one ever picked up. The next morning I get an email saying it would be delivered the very next day between 12-3, lovely to give such short notice. After waiting I get a message saying truck was stuck and they would resolve issue and call shortly with new time. After 7pm I get a call saying it would be here 2 days later. Horrible communication from A to Z. Never again.
Never again! I created this account specifically Ashley Furniture. Spent $3,600 there on Jan. 1st. We had our mattress and bed picked out somewhere else but they convinced us they could match the price we got somewhere else. So we said ok! Delivery was set for the soonest available which was over three weeks. Jan.24, I took off work, sat around for 2.5 hours to have them call me and say the base for our new mattress came damaged, they would order another and have it expidated. I call just now and they tell me, new delivery date is this Thursday. Nothing they can do. Our definition of expedited are completely different. Now they say after it’s delivered call back to talk about being compensated. Sleeping on a $1,600 mattress with $300 sheets on the floor for a week because we did what we were supposed to do and had our old out. Thanks Ashley
DO NOT BUY A MATTRESS FROM THEM!!!!!!!! My mom bought a $1200 king size memory foam mattress two weeks ago it just arrived a few days ago. When they came to set the bed up the box to the brand new frame was open and missing a piece so they couldn’t even set the bed up properly. My mom then had to set her new bed up in the floor cause she got rid of her old bed to accommodate this new one without a frame to set it up on. After the first night she slept on the bed she realized that it was so uncomfortable she couldn’t sleep on it. The following day she called and spoke with customers care and explained the situation to them and they told her no exchanges or returns(was not explained to either of us) which is ridiculous considering that she had spent so much money on the mattress alone. Today (1/27/2019) we went back to the store to speak with Katie the sales associate we bought the bed from and her supervisor who in turn both had a bad attitude (conversation was recorded) still proceeding to tell my mom she is stuck with a $1200 mattress she can’t sleep on. I would not recommend them at all especially not to buy a mattress.
DO NOT BUY A MATTRESS FROM THEM!!!!!!! My mom bought a $1200 king size memory foam mattress two weeks ago it just arrived a few days ago. She slept on it once and realized that she was unable to sleep on the mattress she called and explained this to the customer care and was told she had to keep the bed there was no returns or exchanges (which was never explained to either of us I was there with her the entire time). So today we went to the store and spoke to Katie the sales associate who sold us the bed and her supervisor who in turn had an attitude (conversation was recorded) still proceeding to tell my mom she is stuck paying for a $1200 mattress that she can't sleep on. Worst experience with a company like this I've ever had we won't be back I wouldn't give a dime to a company who do business like this.
Eric was amazing!! He allowed us to look around, and he did not pressure us to death!!!
Bought a new sofa from Ashley Furniture on Airport Rd. Within a year and very little use we started to have issues with the frame. Called Ashley and basically they said the extended warranty we purchased was only on the fabric. Called a local furniture repair person that Ashley recommended, who came out and took the sofa apart. He was totally shocked and stated that apparently the sofa had been severely damaged and the frame has been put back together using staples and broken pieces of wood, and had been resold as new. We called Ashley and sent photos, with no luck from the very non-responsive staff. We will never buy furniture from there again!
We had a lovely experience buying a couch with Bill from Ashley yesterday! He was pleasant and patient with us, making sure we were happy with the entire process of our purchase. I cannot wait to get our new sofa, I just wish it could be delivered sooner!
So you have professional furniture repair people, where are they.
Two years ago we purchased over $2000.00 worth of furniture. $700.00 for a recliner. We also purchased a 5yr extended warranty. Now the padding on the seat is all bunched up. The Ashley rep says the warranty is expired . So spill something on it to make a stain. Then call the insurance company. Duhh, You want me to damage my furniture to get it repaired ?. Good Bye Ashley Furniture. Never again.
We purchased a >$4000 leather sectional. Within 6 months, the electric recliner mechanism failed on one of the end pieces. We called for a warranty repair. When the repairman arrived he determined that we had an older model and parts are no longer available for it. (After 6 months?) A replacement recliner wouldn't match the leather of the remaining sectional pieces. We were told to come pick out another sectional. We found one that was nearly identical, but we were informed that it would cost us $900 extra because it's a "new" model. They would not budge. I called the corporate office and they were even less helpful. We finally agreed to pay $350 more for essentially the same couch/sectional. I'll never step foot in another Ashley's.
I had a wonderful experience with Tyler yesterday. Very low pressure, and we found exactly what we needed for our new house. Thanks Tyler!
Great service, sales people made everything easy to understand. Fine experience and quality product. Joey was very helpful and got me a great deal!
Very good until….. purchased living room set and agreed to wait for. It’s been over two months and family coming to town. Was told had no idea when was coming in. I had to cancel and was charged a10% restocking fee. How can you restock something they don’t even have was my question with no answer. Will never spend my hard earned monies here in future for sure.
I had the worst experience EVER by buying furniture at Ashley Home Store! I walked in to purchase a living room suite. I told the sales person right up front, I DO NOT WANT DURABLEND! She looked me straight in the face and said, "Oh no mam' we don't even sell Durablend anymore. It was a bad product". So I asked her to show us leather. She took us to a set that was soft. I asked if it was real leather, seems too soft. She said yes Mam' it is a very soft leather. I bought the sofa, and love seat. I only had it a little over three years, and guess what....it started to peal. I went to the store and told them. He gave me an email address so that I could turn in a claim. They agreed to give me my money back on that piece, after sending pictures. They asked for a picture of the serial number, and told me where to find it. I found it alright! Right next to the label that said DURABLEND! LIars! So I asked about the other piece, since I had purchased the whole set, because I wanted a matching set. After all that IS what I paid for. So I went to the store to get my money back. Oh No Mam, you have to use that money with Ashley....Really??? Why??? It was my choice to walk into your store to spend it in the first place. It should be my choice where to spend it for being lied to, and you selling me crap! Ok, so I told them I wanted to buy a King Size bed. Oh no Mam, we don't sell that bed here. Why not? It is on you web site. Mam, that is online only. Ok, so order the bed, and apply my credit to the bed. Oh no Mam, that money is for in store only. Ok, so I pick out 2 recliners, and a sofa. Had them send me an invoice so that I would know what I would owe. Then I see, at the bottom, a charge for $249.99 for something called Ashley DASH. I call back. What is Ashely DASH. Oh, that's the delivery. $250 for delivery??? Then take the delivery off, and I'll pick it up myself. Oh, No Mam, the delivery stands. That's what we charge to go pick it up and bring it to the store. You have got to be kidding me!!!!! Thanks for absolutely nothing Ashley Home Store! You are all a bunch of liars. And your furniture is cheap junk!!!! $2000 for furniture that only lasted 3 years! You are no better than a scammer, as long as you can screw someone over!
5 years ago I bought a couch here and it was a very pleasant experience - knowledgeable sales staff who seemed intent on getting me the best deal possible. With that purchase I bought a warranty that, if not used in 5 years, would earn me store credit. Returning to spend that credit I ended up looking to replace my aged mattress and bedframe. Initially the purchase took several missteps in part due to low staffing that day and the sales person being new to the trade. Some prices were misquoted, some incorrect information was shared...Overall it was a frustrating, lengthy and disappointing experience. That said, upon learning of my dissatisfaction, the store quickly contacted me to restore my positive impression. And that they did. The professionalism and care for the customer was evident and Ashley went above and beyond to match their quality merchandise with spectacular customer service. They remain head and shoulders above the competition (Carolina furniture concepts specifically) in value, customer care, selection, pleasant shopping experience and overall service. Thank you Ashley for caring enough to follow up. It makes all the difference.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
