Ashley Store Arden, NC

Loved my experience! Very helpful! I had a great staff Erik helping but also giving us space to browse.

Sarah was great. She was helpful throughout the whole process and made us feel like family.

Erik was very helpful and informative while giving me the space to browse and consider all options. Overall excellent customer service

Robbie was very patient with us and did a great job. I’m helping us figure out what we needed would recommend him 100%.

Can't say enough. Always very cordial, willing to help and save you money. We have spent quite a few dollars at this store, off and on for the last year. Customer service is A1. One of my orders was short one screw for a bed and the store manager and I disassembled a floor model. She was great and went the extra mile. We have used Erik (with a 'K') as our salesperson. Great guy. I recommend Erik as you cannot go wrong.

Joe was very helpful in helping find the perfect recliner loveseat.

My experience with Ashley was strictly by phone. I knew what I wanted and TJ was the associate I spoke with. He handled everything very professionally and was very pleasant and helpful. I hope when I receive my furniture I will be equally pleased. Thanks TJ for your help.

A very enjoyable experience! Pleasant, helpful and knowledgeable!

My experience at this store was easy and comfortable. No pressure while shopping. My salesman Joe Nuckolls was very helpful and great to deal with. My.purchase was a great value and delivery within 2 weeks.

Sarah was awesome. Knowledgeable, quick and found savings.

We have purchased a couple items from this store, and our salesman Erik provided excellent service each time!

We had another great experience at Ashley this weekend! Eric was fabulous and so patient and helpful. His 11 years in the business really provided a seamless experience for us from start to finish. Thank you Eric!!!

I had a great experience with Joe N who was knowledgeable and very helpful. I have ordered a lovely table and chairs.

Erik was great and very helpful!

I did not get the sofa I wanted. My credit application was rejected because my information was incorrect in their system. The salesperson wanted to up-charge everything until I was in massive debt. She kept saying it would cost more if I did not get everything at one time, despite the fact that I said I had a budget. It was an awful experience. They texted me later and I asked for a less expensive couch and was told I would not like it as well. So there you go. Terrible. BTW their delivery fee is 200 dollars to get your furniture on a day that is horribly inconvenient. I ordered online at Ashley home and my new couch is being delivered 7/12 when I can be home without missing work. 99 dollar white glove delivery. Avoid these predatory stores.

Sarah was the best. I emailed her a list of furniture I was interested in, we flew in, and finished our selections and got it all done in one afternoon. Thank you Sarah!

Joe is the best! Super helpful and patient! We dealt with him 5 years ago for a dining table 3 years ago for an upstairs couch and today for a new living room couch and are always pleased!

Associate was very knowledgeable and friendly. Enjoyed the experience.

Sarah did a great job’

Best customer service I’ve ever had 100% recommend 😊

Easy to deal with and out the door! Will definitely buy from them again!

Sarah was very attentive and a furniture expert and she helped me picked the perfect living room suite for me 5 stars

Erika was very helpful, professional and friendly! She went above and beyond to help us make the right decision and NEVER pushy!

Erica and Robbie at Ashley Furniture were great and super helpful!

Great friendly service from Erica!

The team at Ashley’s has been wonderful - we worked with TJ and Robbie to furnish our home and they both went above and beyond to help us find everything we need!

My wife and I had another great experience at this Ashley store in Arden, NC. We had the pleasure of working with Erik D and he was excellent to work with in every way possible. Knew the products well and was patient with us for all the questions we had. We will continue to buy furniture from this Ashley location as the experience and service is always top notch! Thank you Erik D for yet another great furniture shopping experience!

We visited Ashley over Memorial Day weekend looking to purchase a loveseat and recliner. We were greeted by TJ upon entering the showroom. He guided us to what we were looking for, answered our questions, and gave us space and time to make our choices. He took us through the sale and set up delivery in a professional and efficient manner. TJ has a great personality and excellent product knowledge. He made the whole process enjoyable. This is our second visit to and second purchase from this Ashley store. We highly recommend them and will be back!

Robbie was so helpful and not pushy at all.

Sarah Jarvis is the best!

Bought a sofa today. I am so pleased with the service we got from Robert (Robbie) Mintz! He was so patient and extremely helpful. I was very indecisive as to which style and material I wanted. Robbie was so kind and helped with big smile. Every business needs a Robbie. Thank you again Robbie! You are awesome! 🤗 Well we got home and realized the sofa we chose was too big for our space. Called next day and talked to Robbie. As before he was so very helpful and let us change the sofa for one that would work for us. By the time we got to the store, Robbie had found one for us that would work and we loved it. I would recommend Ashley Furniture in Arden. NC. They are very knowledgeable and are extremely helpful in making sure you are happy with your purchase. Thank you Again Robbie.

Great service

Quick and knowledgeable TJ, well done.

Smooth and effective. Was in and out in less than 30 minutes!

When you go into this location, ask for TJ. He’s the best!!

Sarah is really nice she was helpful

We had the pleasure of working with Sara at Ashley Furniture, and the experience was nothing short of fantastic! From the moment we walked in, she greeted us with warmth and professionalism, making us feel valued and heard. Her knowledge of the furniture selections was impressive—she took the time to understand our needs and helped us find the perfect pieces without any pressure. Sara’s patience, expertise, and keen eye for design made the shopping process enjoyable and stress-free. She went above and beyond to ensure we had all the details needed to make an informed decision, and her genuine enthusiasm for helping customers truly sets her apart. If you're looking for someone who is friendly, knowledgeable, and dedicated to excellent service, Sara is the one to ask for! Thank you, Sara, for making our furniture-buying experience such a pleasure! We’ll definitely be returning to Ashley Furniture for future needs.

My husband and I went into the store and was met by our salesman Joe Nuckolls, who was amazing !!!! He ask if he could help and what we were looking for. He pointed us in the direction we needed and allowed us to wander thru the store and get him when we had questions. He is the most likeable person we've ever met. He was so kind in answering any questions. And in general was such a pleasure to work with. He was not the pressuring person like the one we had delt with at that other store. He was very attentive as to what we needed and gave honest answers to our needs. I would highly suggest if you need something for you home to go in and ask for Joe. The best salesman we've ever had the pleasure to work with. We are waiting on our new furniture to arrive and cannot wait to start enjoying it.

★☆☆☆☆ Do Not Buy If You Have Back Issues — Disappointing Mattress + Useless 10-Year Warranty I’m a normal-sized person who bought an Ashley Furniture “Chime” mattress with a 10-year warranty — but after just 4 years, it sagged badly and needed replacing. When I tried to use the warranty, they told me it was void because I’d moved just two hours away. Ashley stores operate in small regional groups, so the store near me couldn’t help. The manager offered a “discount” basically equal to the sale price — but only if I bought from the original store. Bottom line: if you move, Ashley’s warranty is worthless. Customer service made sure to point out the fine print on the last page of the contract stating that if the furniture is moved the warranty is void and stated “rules are rules.” I hope this review is as helpful as they were.

Excellent customer service. I was very pleased with the entire process. Great Job!

Erica was very personable. She was very helpful.

Erik was helpful and professional. Good experience.

Joe was great! Loved his experience!

Every one was awesome n very helpful

Robbie and tj were amazing at helping us find a great couch !

Great experience!

Erik great

Erica was amazing to work with. We walked in and gave her a little bit of detail about what we were looking for and she helped us find what we needed and helped for our budget. We will definitely be back for with any further furniture purchases we may need:)

Erica at Ashley is wonderful. The store has a wonderful show room.

We had a good experience - no pushy sales, and found what we were looking for. Joe was very helpful when we had questions, and in assisting us in getting a good deal. We've purchased from this Ashley furniture in the past, as well as other locations (different state) and we recommend Ashley Furniture.

My experience was great! 😃 Robbie was patient as my daughter tried out every piece of furniture in your store! I ordered a love seat, couch and entertainment center, then changed my mind & he was calm, cool, & changed the order with no problem.

Erik did a phenomenal job helping me find the perfect mattress/adjustable base. I highly recommend the service!

TJ took great care of us. The purchase process was very easy and zero pressure.

Joe was so nice and helpful! Thank you to Joe!!

Excellent customer service. TJ is a wonderful salesman.

T.J. was very helpful

Eric was very helpful and knowledgeable

The experience has been amazing! Sarah was patient and very experienced. Made our furniture buying process smooth and easy!

We had Sarah help us and she was great! Answered all our questions and helped pick our very first couch (:

Sara was the sweetest lady, very helpful and informative.

Hello, TJ did such a wonderful job of assitng us with the pricing of 2 twin beds and mattresses, we were able to purchase a new entire bedroom set for our granddaughter 👍🏾 Thank you very much TJ for your assistance at Ashley 👍🏾

Tj did an amazing job! Thanks for the work!

Wonderful experience today working with Erik.

TJ was a great salesman

Bought a couch with the help of TJ, he was great and on the up and up! Highly recommend him for any of your furniture needs!

Robbie was wonderful to work with! Helped answer all our questions, helped us plan how to arrange our furniture, and made sure we ended up with a sofa that fit our life best. He wasn’t pushy and was very kind. We will work with him again!

TJ was super helpful in helping us pick out the best furniture for our home and situation.

Erica was quite thorough and tended to all of our questions with intent on making sure no stone was left unturned. Everyone at Ashely was pleasant and welcoming.

I had a positive experience at the Ashley store, largely thanks to the excellent customer service provided by TJ. He was patient and took the time to understand my needs, which was especially helpful as I am moving from Texas and feeling a bit overwhelmed. His assistance truly made a difference for me. I would definitely recommend this store to others seeking quality service.

Robbie was wonderful with helping us select furniture for so many rooms after we lost our home to hurricane Helene. He helped me when I would get overwhelmed making selections.

Erica made the whole process amazing and easy. She was able to answer every question and concern. She was able to negotiate and get to where we wanted to be as customers and let me tell you; where I was, they basically was giving it to me!!! Trust me see Erica

Great help make sure you see TJ

Joe was amazing walking us through and showing us all the furniture and explaining to us how it all works. We are super happy with our purchase and will be back for more

Joe was so helpful and fantastic!

Very professional and understanding exactly what I wanted. I’m very pleased.

Chris and Robbie were great to deal with. Very attentive to our needs, and explained everything we needed to know.

Robbie was awesome and so helpful!

Erik was awesome!! Love our new couch!

Robbie did a fantastic job of showing us around. He demonstrated knowledge of the items we were comparing without coming across as pushy. Rare these days when shopping for furniture!

A wonderful experience shopping for furniture with Robert (Robbie) Mintz! He wasn’t pushy, answered all our questions, and made the experience easy. Thank you!

Erik did a great job for us. His product knowledge is excellent and his customer service is outstanding. We will be back in the future. Ed and Nancy McGowan

Erica was great. She took extra time to show us quite a few choices. We got just what we needed.

Sarah J was extremely knowledgeable and helpful. She listened intently to our needs and helped us make a quick decision on a mattress. Yet another amazing experience at Ashley in Arden!

Eric provided outstanding assistance during our visit. He was thorough in explaining all of our options and highlighted several valuable features in the pieces we were considering. We appreciated being given the freedom to browse without feeling pressured, while still having support readily available when needed. In the end, Eric was able to offer us a very competitive quote. Ashley offers a wide selection of quality furniture along with affordable protection plans, making it a great overall experience!

Eric was so helpful and patient. Awesome service!

Sarah was awesome. Very knowledgeable about the products she helped us with. Great team!

Sarah was awesome. Took time to help us. Very knowledgeable and friendly. Great asset for Ashley Furniture!!!

Stopped in to check out their sale on 4/19. Robbie helped us out and he was very nice and very knowledgeable. No BS. We ended up getting a mattress that was on sale we love it!! I will definitely go back for the round dining room table I have my eye on and possibly a sectional, if I can get my husband to ever make a decision. 😂

Joe was so helpful! He made the buying process quick and easy!

T.J was super friendly and helpful! I would recommend him to anyone looking to buy furniture!

Great job selling

Working with Ashley was absolutely amazing. Erica made our experience so enjoyable and easy. Would recommend working with her!

Upon entry I was greeted by Ms. Erica who happened to have a big smile on her face. Little did Erica know, I had just came from Carolina Furniture Concepts, where I wasn't acknowledged by anyone except for lady who entered the store around the same time as myself. Creating an atmosphere where individuals feel welcomed but not overwhelmed when shopping is all most people are looking for nowadays. Thanks Erica for your patience & professionalism displayed today. It helped towards my decision in making a purchase. I wish you & TJ a wonderful weekend. Take care & keep up the great hospitality!

TJ was amazing and easy to deal with! No pressure sale tactics. Highly recommend!

This place is a joke. We bought a couch and had it delivered to our house. The delivery guys dropped it and broke a leg on the couch. Ashley offered a terrible refund and basically denied us any real refund. I don’t ever post reviews but the customer service here was pretty offensive. Join me in steering clear from this place.

Erik was awesome and knowledgeable!

Robbie, the sleep guy, was wonderful! He is very knowledgeable about all available mattresses. He was patient and did an excellent job matching our needs to the perfect mattress/pillows. I always dread shopping for furniture, as I do not do well being pressured. We never felt any pressure to buy something we weren't looking for. This was truly a stress-free, exciting shopping experience!

Eric was great! Love this store.

TJ was amazing! He helped us get great deals on our living room, bedroom and guest bedroom sets.

Erik was very helpful, he directed us to what we came in looking for. Let us be, then came back a few times to answer questions. Very helpful, no pressure. Would come to Ashley’s in Arden, NC again for any future furniture buys.

Robby was great listened to what we were looking for and helped us find just the right pieces for our home. I have bought furniture from Ashley’s for many years and they wear well and look great for a long time.

Staff was very helpful and knowledgeable. Quality customer service. They did real good! I dealt with TJ and it was a pleasure.

Good experience. Eric was knowledgeable and helpful. They had a good choice of furniture that fit my needs.

The patio furniture I purchased is a well-made product. The service at Ashley in purchasing provided me info in caring for it. The delivery was on time and handled well.

We recently purchased living room furniture from Ashley’s and TJ was amazing. He was so informative and helpful. He’s got the perfect personality for his job

Stopped in on a Sunday and left with a sectional. Service was excellent and my sales person, Robert Mintz, was outstanding.

Always have had great experience with Ashley Furniture. Sarah was great to share information to help us get the best deal for our budget and get something that hopefully will be a great mattress. Which are not always the easiest things to choose till you have slept on them for a while... Went for the sealy posturepesic due to the support and firmness needed. Hopefully it all works out well. Thanks Sarah

Erik was very helpful. He gave great advice but wasn't pushy! Highly recommend!!

My husband and I recently purchased furniture at the Ashley store in Arden, NC. We were immediately assisted by a salesperson, Eric D., and the service he provided was exceptional. The piece of furniture we wanted was available to view on the showroom floor, the item was high quality and it was exactly what we needed. Eric made sure we got a great price, provided us with additional important details regarding the set up in our home, and explained in detail the delivery communication and process. In addition, the store manager met with us to make sure we were receiving all the service we needed. We will definitely shop at this store in the future! Diane H.

Excellent customer service

Erica was professional, engaging, and pleasant. After our experience with a competitor the day before, (Rooms To Go), Ashley and Erica were like a breath of fresh air. She also called after our purchase was delivered, just as a follow-up. We have had Ashley furniture for the last 20 years, and we have been pleased with their quality and durability. We would recommend the Ashley furniture line, this store location, and Erica.

Erica Kade was the best!! Patient with me and excellent at her Sales job Thank you Erica I love my couch 3 piece purchase 💕

Our sales person was Sarah. After brief discussion with her about our interest and questions from her we proceeded to tour the store. She was great, answered questions and help guide us "without being pushy" . After final selection, she did a great job completing paper work and covered all the details. If delivery goes as well, this was a smooth process. Ashley store Asheville Thank you again, to her. Patr and Cliff

We needed to furnish our new mountain cabin, so we stopped into Ashley Furniture. We had the pleasure of meeting Robbie. Robbie was amazing. He had wonderful suggestions and ideas to enhance our space. And he was so patient. His professionalism was top notch. What ever concern I had, he had solutions. Can’t wait to get my delivery. Thank you Robbie. They are fortunate to have you.

Erik was a wonderful salesman. He found the specific product I was looking for and sold my wife a recliner made for her height.

Erica and the team at Ashley Furniture were very kind and helpful in the process of looking and making a choice.

It was nice

Awesome service

They are awesome

Sarah is amazing! She's very professional and helpful.

We just stumbled up on the living room furniture set that we purchased. We went in to shop (not to buy) and found a great deal on clearance. But it was the way our salesman Robby treated us that is quite memorable. We were treated with respect and he made the experience fun. He even found a way to make the extended warranty more affordable. I recommend the store on Airport Road in Arden and we highly recommend that you find Robby Mintz and let him take care of you. After five years, if we haven't made a claim on our extended warranty, we can use the full purchase price of the warranty as a store credit. Hard to believe, I know. It was a verbal statement so I will return in five years to let you know if they really honor that statement.

Upon arrival Erik greeted us and directed us to what we were looking for. He left us alone to look and then followed up with us after a bit. He was very helpful and informative. We didn't buy right away. We returned about 30 minutes later to make the purchase. Erik had left for the day. Robbie helped us and assured Erik would get the sale. Robbie did a great job in walking us through the process. I certainly recommend this location.

We went to the store looking for a small sofa and the manager showed us a number of pieces. Then my husband spotted a loveseat that was wonderful but a bit long. I ruled it out but after sleeping overnight, we wanted it. The manager wasn't in but a very knowledgeable sales guy named Erik worked to answer all my questions and write a contract that matched the manager's quote. We appreciate Erik!

Erik was fantastic! We’re very happy with our purchase. Robbie was very nice as well.

Great service from Robby I appreciate it.

I ordered a couch 2/28. The first delivery, the men delivering the couch ripped the fabric. No big deal, they took the couch back and then set up a new delivery date. Couch was brought to our house with the wrong cushion and no feet. Called Ashley, they said they would send both cushion and feet. Only feet were sent, called Ashley to ask about the cushion. They said they had to deliver the cushion because it was too large to send in the mail. My partner took off work for delivery and they texted us that they were coming and would be there in 15 min. Then we get a call saying that the appointment was cancelled with no explanation at the end of the delivery estimated arrival. At this point, I am so frustrated and would warn people to not buy at Ashley. No compensation has been offered and we still don’t have the correct couch about 2 months after ordering.

Rob made my buying experience easy. He is so friendly and really knows his stuff. It was a pleasure to work with him to get the living room I have been wanting, and the prices were really great too.

Our sales associate, Robert Mintz, was fantastic. He welcomed us, aimed us to what we were looking for and made himself available to answer our questions without being intrusive. He gave us info about how the chairs were made and we found something that matched all our needs. The selection in the store is plentiful.

I went into the store multiple times checking for what I wanted testing different chairs and sofas. sales people were always very kind and low pressure. When I decided to buy the sales person was quick and efficient. Let me know on my options, but was not pushy.

Joe made the process of buying new living room furniture enjoyable He was very knowledgeable and made the experience a lot less stressfull. With his help we walked away with the process finished and the furniture scheduled for delivery. Thanks Joe, appreciate you making the process easier!

Very kind and worked with us step by step the whole way

Had some great help finding a couch. Sarah was very helpful. Prices are as good as they can be for today, place down street was way more expensive.

Great service always makes sure I get the best deal possible, my #1 store

Great, friendly service. We’ll be back to see TJ for all of our future furniture needs.

Eric did a great job; he was informative with our questions! Thanks Eric!

TJ was awesome and helpful in helping us pick out the right sofa. He is very knowledgeable and personable. Highly recommend you come chat with him if you are need of that next piece of furniture.

Had a great experience, Robbie helped a ton and was great to deal with!

Sherry helped us find all we needed for our new home. She was amazing, patient and knowledgeable of her products and promotions.

We had a great, hassle free experience when we went shopping for new bedroom furniture. We were very thankful for our salesperson, TJ. He was very patient and extremely helpful in helping us pick out everything we needed!

Awesome customer service from Erica

We stopped in at Ashley furniture on the way to Room's To Go and never left.We were met by Sarah and she was wonderful . We highly recommend Ashley furniture for a great experience in choosing your next furniture adventure!

Robbie was absolutely amazing. The store was busy and he still took the time to help us find the perfect leather couch for our family. The store is nice, clean and they have a wide selection to choose from. We also got SPEEDY DELIVERY which was huge for us! Thank you again Robbie, we will be back to see you!

We highly recommend going here to see Robbie! He was thorough and fantastic! He answered all our questions and made sure we understood every step of the process. We will be back to see him for all our family furniture needs.

Erica was wonderful, she answered all of our questions and helped us find the perfect sectional for our home.

Wonderful experience working with Erik! So helpful and patient.

Erik was great!

I paid in full a month ago for a 5000 dollar bedroom suite and was supposed to be delivered and assembled April 9th when we moved in our new house. Now they are saying the headboard for bed hasn’t arrived and can’t give us a definite answer of when it will come. Calling corporate Monday morning

Eric was awesome! I found just the right size and style of love seats!

Had an excellent experience all around. Went in looking for a loveseat we had seen online. Was shown a larger unit that we were able to test. Ordered to be delivered and went extremely smoothly. Three weeks later loveseat was delivered with excellent tracking and delivery updates. It was brought into our home and installed where we asked no questions.

Very nice and helpful

Very friendly and helpful 😊

Erik was extremely helpful with the purchase of our new furniture. Highly recommend!

Just stopped in to see what was new in the furniture world and Joe Nuckolls was very helpful. Showed us around the showroom and answered all our questions!! I will definitely be back. I like the no pressure shopping! Thanks Joe!!!

Amazing, friendly, caring, and helpful from the front door to the finance office. Everyone came together to get us the bed we wanted that fit our budget. I recommend Ashley Furniture for your next furniture purchase. Thank you. Be bless

Very awesome people at Ashley's furniture. Highly recommended!

Erik was very helpful in helping me. I came in to browse and he left me too look and know he was there when I was ready or had questions then wasn't able to come back in for a week and he remembered me and was able to help. He was very informative about the delivery process and saved me from having a hard time. I'm very impressed with the customer service I have received and will definitely be back to this location for service. I live closer to the Spartanburg location but will continue to come to the Arden store.

Robbie was a great salesman very helpful and happy with his help

Walked in needing everything to furnish a house. Worked with a great sales associate, Joe, who helped me find everything I needed at great prices! Can't wait for the delivery.

Robbie was fantastic!!! Knowledgable and very polite. Go visit him!

Very nice experience! Tj was very friendly and helpful and fast!

Joe was amazing! Helped us find some great pieces and was extremely knowledgeable

TJ was very friendly and helpful, and made what can be a frustrating experience very easy.

Please come by and help with some st Jude donations even if you don't purchase anything it's a great cause

Joe at the Arden location is wonderful. No pressure and no BS. He let us take our time and answered all our questions. You need furniture? Go and ask for Joe.

Heather was incredible super kind and Sarah helped my girlfriend work through all her obsessive couch issues. My girlfriend walked Sarah around the store so many times my watch kept asking if I was exercising. Hats off to Sarah for being able to visualize the room with Angie to help make her feel confident in her purchase. So grateful we decided to stop by on such a beautiful event today I hope you all sale a record number and continue to show humanity donating to places like St.Jude hospital. Angie is a recent nursing graduate, and sees the importance of this cause daily. WONDERFUL EXPERIENCE 🌟🌟🌟🌟🌟

This is our third purchase and we’ve had zero complaints. The furniture is fabulous and the people are great! No one is pushy, no one is following you around if you say you’re only browsing, and they’re always willing to help.

I had a wonderful experience at Ashley! Sarah was knowledge and very helpful. She made my time here magnificent!!!

Erica Kade and Robert Mintz were very helpful and knowledgeable about the furniture we were buying. Very patient and friendly salesman. Definitely will recommend both of them.

Decided to spend our Saturday couch shopping, and landed at Ashley Furniture for the massive selection. We stopped at a smaller store prior and the prices were twice that of Ashley Furniture. No hassle salesmen, they acknowledged us walking in and greeted us. Our family was able to walk the showroom and browse as long as we needed before doing paperwork for purchase. TJ was great and had us out the door with what we wanted and a delivery date in a matter of minutes. My family would highly recommend TJ and Ashley Furniture!

Great lamp! I love lamp!

Loved Joe!!!!!

Our recent visit to Ashley's to search for a new sofa was most pleasant. The options were substantial, the various staff members were very cordial and greeted us , and our sales associate, T.J. was exceptional in his product knowledge and he provided excellent service. He was outstanding in every regard.

Robbie was great

Our salesman was Robbie who was very knowledgeable of the store’s inventory plus very informative and not pushy! Excellent experience buying from Ashley Furniture!

Sarah took great care of us! So thankful for her!

Had a very nice experience with my salesperson T.J. He was very focused on helping me find what I was looking for without making me feel pressured to purchase.

Erin was easy to work with.

Robby took care of all our needs here. Very knowledgeable and would recommend him to others.

This is a great store Robbie and Sherry both spent time with us and helped us make some big decisions. Thanks to them both for being awesome!

Sarah Jarvis helped us, she was extremely relaxed and helped explain the options available to us. Delivery was easy to schedule and reasonable in price.

Sarah was very helpful in getting us furniture for our room for a great price! We got a chest and dresser we really liked.

Sherry is so helpful! We found our new, most comfortable bed. We are excited to fill our house with more great items from Ashley. Thanks so much for letting us take our time. We appreciate it!

Sarah was absolutely amazing!! As soon as I walked into the store, she was on on it!! I love her personality, and her willingness to go above and beyond to help me search for the right recliner.

Excellent service and getting us what we need

We came in looking for a sofa bed and TJ came up with a welcoming presence to him and brought us to exactly what we were looking for. We didn't spend hours in the store. Got what we were searching for, signed papers and got out in a breeze. Thank you TJ for helping us!!

Thanks for everything, great place to shop, very friendly service!

Erica was phenomenal! She listened to what we needed and our concerns. She was incredibly helpful and knowledgeable. TJ was also great and provided assistance as needed. Overall a very enjoyable experience.

Sherry was a great help. Very knowledgeable and courteous. We had an excellent experience.

Robby was great and helped me find a bedroom set to fit the needs of my new home ! I’ll be back for more further

This was a very good experience. Sarah was extremely attentive and took her time to make sure I made the best decision for "me". Finance options were fast and easy. Looking forward to the arrival of my new recliners!

Sarah Jarvis was awesome helping us find the perfect couch for our family.

Joe was great to work with & very helpful in purchasing our chairs. Thank you Joe!!!

We had a great experience with Erik, he is a gracious & knowledgeable staff person. Didn’t feel pressured and we’re looking forward to receiving our purchase.

I love everything in the store and the service is amazing!!!!

Came in today to purchase living room furniture and Joe Nickolas was very helpful! So much so, we came back later in the day and bought a mattress with his help. Highly recommend.

Pleasant shopping experience. Sales people weren’t overly pushy about selling us any product but were very helpful when it was time to purchase. Highly recommend shopping with Ashley Homestore.

Joe helped us in the past with recliner. We had some damage and the insurance covered it with a replacement. Once again, Joe helped us and was super guy.

TJ is a great guy, super helpful and knowledgable, and easy to talk to. It made everything easier

Salesman was T.J. was great very helpful. Very friendly, He showed us the furniture pieces in store, that was online. We bought sofa, loveseat, ottoman and table with bench and 4 chairs.

Erica was extremely kind and very helpful. We found exactly what we were looking for in the perfect color! I highly recommend going to this location.

Good price

Joe Nuckolls was very professional and personable. Would recommend Ashley Store to everyone. Prices are great

Nice furniture selection, and super nice people selling it!

Very friendly and helpful. Nice furniture at good prices.

We have made a few purchases here for the healing farm and have had excellent service from all the staff to delivery!

Phillip help with our purchase. He is a jewel Ashley Furniture should be glad in their decision to hire him. He treated us with respect very polite and caring. Keep him on the payroll.

Gray customers service

Erica was very helpful

Erik was very patient and helpful.

Phillip and Chris was absolutely amazing.!Very helpful and patient!!

They were quick to make a deal and worked with us on delivery dates. The sales associate was not pushy and was very informative. We appreciated Shawns willingness to answer questions and honest reviews.

It was a great experience

Wonderful experience again. Really worked to help us get the right mattress.

Sherry was great, got me in and out in a timely manner and was super helpful!

Such a great experience! Joe helped us and was so patient and informative as we went through options!

Don't waste your time and money on the "protection plan" they push on you. I tried to make a claim and it was denied, although I have huge rips in the fabric where the fabric was unable to hold up. And my item is only a few years old.

Erika helped us find the perfect queen bedroom for our daughter and a cozy elegant sofa for my family, we are very happy with the options she presented to us and her valuable advice.

Robbie Very knowledgeable and courteous!

Really nice people and good products. Was frustrated with discounts not being allowed after entering email address and cellphone but salespeople worked with us to find the best deal. Would return to this location in the future.

We were looking for the ottoman that went with a chair we bought from Ashley. No one had the otter man left except for the store in Arden. We called and spoke with Heather. She was very nice and professional. She took the time to take pictures of the otter man and sent them to us so we could see there were no damages to it. She then took the time to put it on our account and hold it for us until we drove there the next day. Heather is definitely an asset to Ashley. Thank You Heather !!!!

We had the pleasure of working with Joe for the purchase of our new bed. He was incredibly kind and very informative on how we should make the best purchase based on our current needs. He made the process very easy and stress free. I would highly recommend asking for him for any of your furniture/mattress needs!

Very quick and easy process!! Was in and out in less than 15 minutes to purchase. They also price matched to the Ashley online store.

Robbie was very helpful! Fast and friendly service!

Robbie was patient and very helpful. I bought a sectional.

Great product, and Erik (sales) was super, but the delivery experience was awful - 3 different dates (1 they canceled because it became too late in their day (after waiting all day for them), 1 that had everything but the bed, and the final one with the bed) over 2+ weeks, and we still don't have the knobs (mailed to the wrong address)... Ashley Sales takes 0 responsibility for Ashley Delivery - it's always 'someone else's fault', not theirs...

Sherry is the best ever! Super attentive and made shopping for my new home a breeze! Will definitely be a repeat customer, and will ask for her every time. Thanks Sherry!

Wonderful service. Really helped me find the right product for me. Everyone in the store was very personable and professional.

Joe was excellent and showed us a variety of chairs for our 76 year old uncle and was patient while he tried each one a few times until he was sure he found the one he wanted, go to Ashley and ask for Joe!!!!

TJ was so patient and kind! I highly recommend this Ashley Furniture!

Salesman was very professional, helpful, & polite.

Robert was great! Very professional and informative. Five stars.

My experience was lovely I got welcomed as soon as I walked in the door and was pointed in the right direction. Romz is the Goat he answered all my questions I had as a first time furniture buyer and I will return and would like romz again he is a great customer service agent he needs a raise asap.

Chris, Robby, and Eric were such a huge help!

Sherry was very helpful in assisting me with my couch purchase! I would highly recommend asking for her when you stop by.

Eric and Chris did a great job!

Sherry was great, amazing service, highly recommend.

Sherry was great!

Great experience. Erik, was fantastic !!

We had an amazing experience with our sales person TJ. Hands down we had no pressure and TJ answered all our questions. So if you’re needing any furniture go see TJ.

Tj was the best salesman and worked with us to find the furniture we love. I highly recommend.

TJ was absolutely amazing to work with! When you need furniture go see him! He worked his magic and gave us an incredible deal!

Loved our salesman Sean. He was very patient with my Mother.

Wonderful experience

Joe was amazing. Very helpful.

We had an amazing experience with Erik!!

TJ and staff are wonderful.

Joe was awesome and so patient with us. He was a joy to work with Thank you Joe!

La atencion de Sherry fue Excelente. Muchas Gracias.

She was very helpful and not pushy at all.

Our salesman, TJ was very helpful, professional and was interested in our concerns. I wish all sales people were like him!

Robbie was amazing to work with! He made the process very easy, and I would recommend him to anyone looking for furniture!

Large selection at good prices, helpful employees

TJ was very helpful and pleasant. He didn’t pressure us but gave us the information needed to make an informed decision about our purchase. We would definitely come to see him for help with any other furniture needs.

Good customer service by Robbie

Erik D customer care was phenomenal throughout the shopping experience! We will be getting our purchase delivered so can’t rate for that yet!

TJ was very helpful and super nice!

Sherry was great. Thank you so much

If I could give 0 Stars I would. If you are a woman, RUN FROM ASHLEY Homestore. They knowingly delivered a broken $2,500.00 recliner and refuse to replace it because I signed for the delivery that the delivery people knew was destroyed but pawned it off on me anyway. They keep referring to their corporate policy that they fix broken items once you sign for them. I’m taking that to mean that even if they knowingly break something before delivery that it is company policy to deliver broken furniture on unsuspecting women customers at any cost. We were told that if a tech came out and found that the piece was damaged to an extent that it should be replaced that they would do that. The tech said that was not true that all he could do was let Ashley know whether or not it is able to be fixed but that “The people that delivered the recliner had to know it was broken when they carried it in and should have notified me even though I missed it. This has caused me a lot of pain and suffering after spending thousands of dollars with Ashley for a second time. Unless they admit their wrong and replace my chair I will NEVER go back and will tell everyone I know to RUN from this company!!!

Reic was asume.

We weren't exactly sure what we wanted but we looked around for a while with no sales pressure. Joe helped explain how everything was priced when we first came in, and Robby helped with the entire checkout process. They made it a great experience.

We got the perfect bed for us! It was the perfect size and color, exactly what we wanted. There was no pressure and they answered all my questions. If you go, ask for Joe or Robby, they will make sure you get what you want.

Got a new couch today and everything was shockingly easy! TJ is awesome and talks you through everything. My friends and I have only had wonderful experiences here!

Excellent..Sherry was extremely helpful and took her time with us..answered every question and made the purchases smooth and enjoyable. Highly recommend thus location and Sherry!

Erik D was very helpful. He directed us to options that we were wanting to see.

Our salesperson Sean was great! Sean offered ideas to complement our purchase, but wasn't pushy. Can't wait for our new living room furniture to arrive! Thanks Sean!

TJ was entertaining and efficient. The entire sales force worked together to meet our needs.

Enjoyed my experience today, smooth and found great items

Sherry was a tremendous help in choosing and purchasing my new recliner

Very nice

This store is wonderful. It is amazing what they do for families that are in need but not only that but they give a percentage to the unfortunate. Ashley furniture company is a blessing. Thank you Ashely for providing.

TJ was a wonderful salesman!! He was not pushy at all and willing to help. He also has great hair! Highly recommended.

Thank you Sherry for all your help in choosing the dining room set and dresser for my in laws. You understood when I explained that they didn't want to spend too much. Appreciate all your help!!

Everyone in the store was remarkably helpful, especially Sherry.

Very helpful and knowledgeable.

Sherry was super thorough and helpful! Highly recommend

Fast! Efficient! Friendly!! Will be coming back!

Got a good deal on a power lift chair and the staff was friendly and helpful. Been shopping here for ages and have never had a bad experience.

Edit: after going home and reviewing the receipt line for line- we discovered we were getting charged nearly $600 for Ashley Dash delivery service for a couch and seat…insane! Unfortunately Sean did not review the order nor the guarantees before we left. That’s on us for not slowing down at the closing process. Beyond the delivery charge, that led us to search online for the name of the set we were going to get. We found out we could get the identical set brand new from 2 other websites for $1,600 less. Ouch! So we cancelled within the 3 days that Ashley’s allows. My husband and I worked with Sean Furr on finding a couple pieces of furniture. We are grateful to have worked with a pleasant and knowledgeable person.

Tyler was knowledgeable and friendly. Great experience from start to finish.

Johnathan was amazing to work with! He made the process very easy, and I would recommend him and Justin the manager to anyone looking for furniture! Very cost effective as well! Willing to work with any budget✅

Sherri was fantastic to work with! She went above and beyond to give us the best deal! Easiest purchase ever!

Robbie was excellent. Great customer service. Will come back because of him

Great service provided by Sherry!! Very much appreciated!! Thank you!!

Great service! Very helpful!

Great service and friendly thanks for your help Robbie.

Great experience, very nice sales person.

Our salesman Eric was friendly, knowledgeable and not pushy. This was a pleasant shopping experience

Sean was Amazing. Customer service was great. All sales were smooth. Great store.

Great experience this weekend while purchasing our new couch!!! Joe Nuckolls was our salesman and we absolutely loved working with him!!! We highly recommend reaching out to Joe if you are searching for furniture…

Great clearance and great service from Joe!!

Joe was an awesome salesperson! He didn’t hover but was helpful and available. Highly recommend him.

Fantastic service from Keith and Chris.

Eric was very helpful with picking out my sofa. He was knowledgeable about which sofas were washable which was important to me with having pets. Made the whole process super easy:)

They did a great job in helping us find the right chair for our nursery.

We had a wonderful experience today with Tyler! He was very helpful and did not pressure us at all. Looking forward to our new couch and love seat!

Sherry is so awesome!!! See her!

What a great win. Great service and found exactly what we were looking for. Thank you Joe Nuckolls

We visited the store in Arden, Erik was great, very helpful. The delivery was fast and the lads who did the installation were awesome!

Very professional

Sherry was super helpful in helping me pick out a recliner. And she got me every discount available. I would highly recommend her.

Tyler was very helpful throughout the entire process.

TJ was very helpful and nice! He did a great job with us.

Erik is The Best. Explains everything, gives you good options and such a pleased person to deal with. Always very cheerful and very nice : not a pushy salesperson. HE IS EXCELLENT to have you shopping for Furniture. Highly Recommend Ashley’s Furniture. Excellent Quality and Best Staff. Chris also helped me…. He is Very Good; excellent salesperson too. BUY FROM Ashley’s AIRPORT ROAD Store ( IHop shopping Center ) Thanks For All your Help, Susan Poulos

Was able to find a great couch here that was suitable for us.

Got the help I needed on finding a new chair for my wife.

Had great experience in this store, and the staff was amazing robbie helped us find the perfect couch

We had a wonderful experience shopping at Ashley. Ask for TJ he is the best.

Robbie, was very helpful with our needs and gave us great pricing for what we needed. I would recommend Ashley's for anyone.

Great sales experience with Tyler. Thanks for all the help.

Heather in the office is so amazing and helpful and Chris the general manager is a pleasure to work with and helped us find the perfect sectional

Tj was a great help I appreciate it the great service

I purchased the diamond care package when I purchased my sectional. I was told just about anything could happen to the couch and if it wasn't fixed it would be replaced. My couch has broken on the lounge chase and is sunken in. I filed the insurance and they told me it isn't covered to be fixed. So I'm stuck with a sunken and broken couch. Don't waste your time paying extra for the warranty.

Great customer service.

Erik Demaaijer was amazing! He listened and helped me get a beautiful new living room set! Thank you! 🙏

I needed a sofa quickly, and I saw one I liked. I called and spoke to Chris. It was in stock and I arranged a fast delivery with Sherry. Sherry was very helpful, knowledgeable and not pushy. I will update the review once it's been delivered.

Thank you heather for all your help! She definitely made our trip worth it and provided my family and I with outstanding customer service.

Our Ashley furniture experience here in south Asheville was a great one. We got help right away from Joe and he was quick to show us around to different couches that met our checklist. He was knowledgeable with each one and it really helped us make our decision. Joe was extremely personable and kind, something we were very thankful for!

Joe is awesome! Helped us out with a new bed and mattress that we lost in Hurrican Helene. Super helpful no pressure!! Thanks!

Erik has been very helpful

TJ at Ashley south was very helpful and worked with us to get a price and delivery we were happy with. I genuinely really appreciated the time he took to work with me and answer all my questions. Highly recommend!

Our experience purchasing furniture and a new mattress at the Ashley Home store in Arden, NC was exceptional. We were assisted by Rob Mintz, who was very professional and took time to explain the different mattresses offered st his store. He was patient and polite and helped us choose the best mattress for our needs. Thank you, Rob, for great customer service!

We window shopped on our first visit and met with TJ. He listened to us, gave us the lay out of the store, and left us alone. We returned on 1/4/2025 and purchased 3 rooms of furniture from TJ. Ashley had what we needed, but TJ made our experience pleasant and stress free. He is matter of fact and explains everything.

Tyler was super helpful! Great selection of furniture and super cool accessories

TJ was wonderful to work with. We found the perfect sofa and he was able to make our experience so easy and fun! We would Definately come back!

Went to the Asheville store and was greeted by TJ. He was very professional and personable. He was very helpful without being overbearing. An overall very enjoyable experience!!!

Quick and easy. Eric was great

Erik was very helpful with our purchase of a sleeper sofa. He explained everything clearly and made the process easy.

Sherry was low pressure and helpful

Great customer service from erik demaaijer helped us great a great deal and was very attentive and welcoming to helping us pick out our furniture

Erick Demasijer he was amazing thank you so much for helping us with our purchase.

***Revised TJ was awesome! Friendly, knowledgeable and people oriented! Very excited about our new furniture! This is true, however delivery was a nightmare! I scheduled weeks in advance. Received notice (no call or anything just a change) that it had been moved to the next day and then that changed the next day. (We had some bad weather so I understood). Moved to the following Saturday because we both work. The driver called yelling at me that I should have cancelled because there was still snow on the ground. The roads had been cleared a week ago and it had not been below freezing for days. The roads were wet from a small rain that morning but perfectly safe. An hour before the delivery guy arrived, a FedEx driver in a bigger truck was in my driveway with no issue. After explaining to the driver he should discuss cancelling issues with his employer and not yelling at customers, he hung up on me. He did not deliver the furniture I paid for weeks ago and customer service said they were sorry but no rush to get me rescheduled although we have given our old furniture away. I am looking at other options and hope I can cancel my order due to the unprofessional behavior and lack of urgency in rescheduling. I will never shop here again and will go back to Rooms to Go where I never had this kind of issue!

Tyler Duncan helped us in the store after we had done an online search. When our online selections would not work, he asked helpful questions, and educated us on options that narrowed our search, which led to our final decisions being made. He made a quote for us, that included the sale prices, which allowed us to consider this purchase for several days before making the decision to purchase.

Absolutely loved TJ ! He was so patient and knowledgeable and just really a pleasure to have help us get this beautiful set!! If you’re looking to really enjoy buying furniture… go see TJ !

Tyler did a great job!

Everyone from start to finish was great with us. The sales team down to the financial part. I can't remember everyone's name but I think it was Robby the salesman and the black guy with the dreads helped finalize everything. They were very patient with me and made changes as I went. They were all great!!!!!! We had a huge order and we were there a long time but it was easy and fun the whole time!!

If you're looking to buy furniture, don't go anywhere else. TJ and Robbie helped me with buying a couch for my living room and I couldn't be happier. These two went above and beyond to make sure that I found the right couch for a reasonable price. If I decide to buy more furniture in the future, I'll make sure to stop by Ashley.

My husband and I want to real appreciate Erik Demaaijer for his help. He told us about all discounts , program’s options and help to make our order. Thanks a lot again .

Great customer service and great sales. Beautiful furniture!!!

Our visit to Ashley on 12/31/24 was an enjoyable time. Robby greeted us when entering the store and asked if he could help us (the usual routine). We knew exactly what we wanted. (Couch). Robby explained dimensions, fabric,construction,and options ,in a no pressure style. We walked around the store to make sure we had made the right choice,and Robby left us to discuss our options. We returned to Robby to confirm our purchase along with a dining table and chairs,which wasn't in the plan,but at a very good value. Thanks, Ed Foster

Sherry was excellent, very helpful and friendly. Great experience.

Erik Demaaijer was awesome! Was very informative and even gave us a protection plan for free on the couches! Great experience!

Joe was awesome! He answered all my questions.

Worked with TJ and had an easy purchase for the couch!

Erik was great!

Sean was great, very helpful

Tyler was great! He's friendly and was very helpful. After losing all our furniture in Helene, he was great in getting us settled into a new couch. Thanks, Tyler!

Really great service and Robbie was extremely helpful!!

Tyler was very knowledgeable and helpful when purchasing my new sectional sofa. Thanks!

Sherry was very informative and helpful. Thank you!

Good

Sherry was great and professional. She was helpful but not pushy!

Very nice and helpful, especially helping us with the steps of payment !!! Excited for my brothers twin bed to arrive!

We had a great experience with TJ! He was patient and knowledgeable, let us browse but was attentive at the same time. We appreciate his help!

Very professional and patient !

We were choosing a set of sofas for the living room and a dining table, with Eric's help we chose everything we wanted and even got a nice discount!! We are very happy with the prices and service!!

Robbie was fantastic! Helped us find exactly what we were looking for! Went above and beyond excellent customer service! we will definitely be asking for Robbie at all future visits.

Erik was great! He wasn’t pushy and very helpful!

Very good store service

Ask for Sherry! I'm not a fan of shopping for big ticket items, but Sherry made my purchase enjoyable. She was supportive, knowledgeable about the products, and even found me hidden savings. She took her time, and didn't pressure. Heather helped us be creative about how to save even more. This duo made us loyal Ashley customers. Thank you!

Tyler was great !

TJ was very helpful and very nice.

Tyler was very helpful! Love the new set, thank you!

I like The time with TJ, he does very Good Jobs

Our Salesperson Robbie was amazing. Assisted with matching all of the pieces and answered all of our questions. Thank you so much!

Erik was great and helpful, everything was seamless, highly recommend to anyone!

I just bought a dining table from Ashley furniture store and I had the best costumer service ever! As soon as I walked in to the store Joe Nuckolls was right there to guide us through the store. He was extremely helpful and very patient explaining to us about the furniture that we were looking for. I want to say thank you Joe so much for all of your help! I was very pleased with the attention and service I received from Joe Nuckolls! The entire team from Ashley furniture store is a very friendly and helpful. I highly recommend this store because they' are not only there to guide you and assist you with what you are looking for, but they treat you like family! Thank you so much Joe Nuckolls and team. Merry Christmas to all of you!

We are very pleased with our experience. All questions were were addressed as our sales person was patient and knowledgeable. He guided us to what we were looking for and made the purchase simple with all arrangements for delivery were to our satisfaction.

Never order from them. They will promise a date and cancel multiple times. But not let you cancel your order without a charge. GO ELSEWHERE!!!!

Great customer service , quick fast and easy

TJ EXCEPTIONAL. HIGHLY RECOMMEND.

Sales woman had lots of patience with an indecisive woman and was not pushy. Great experience 😎

Sherry, Heather, TJ and other staff were very helpful!! Very happy with my experience ☺️

We walked in looking for a bed and purchased 6 pieces Erik. He was super helpful and informative. Not to mention patient! We’ll return and ask for him!

Great service and experience!

Very friendly and quick to help us. In and out the the store in no time!!!! Highly recommend!!!!

We were very happy to work with TJ this afternoon. Finally found a recliner that will fit our needs. TJ was helpful in explaining the power packs and extended care warranty. I’ve always been a satisfied Ashley furniture customer.

Great costumer service! Everyone was very helpful

Finally found the perfect couch, big enough for both of us to lay down for a nap or fall asleep watching movies!!! Sean really hooked us up and was extremely helpful, worked with us for what we liked, hated and was a deal breaker until we sat on the Lerenza and knew we found our new living room. Thank you again Sean!!!! Merry Christmas!

Robbie was so helpful! Just what we needed.

Robbie was very nice helpful every step of the way, walked us through the whole process and were very helpful with getting delivery scheduled.

Robbie was so helpful!

Quick and easy!! Tyler was wonderful and explained everything. Great experience.

Erik was a fantastic salesperson. He was never pushy with us, and he was very knowledgeable about the products. Highly recommended. We are very appreciative of Erik and will gladly recommend him to our friends and family.

Erik was great. He worked with us to get us what works best for our family and household. Please be sure to ask for him if you come here for your furniture needs.

Erick and Robby did an excellent job and great service. Come and see them at Ashley’s in Arden.

Tj is Great person . He helped us alot :)

We had a great experience with TJ today! He was low pressure and so informative. Made refurnishing our home after the hurricane so painless.

We had a bed frame delivered but it was put together incorrectly by their installation team. Ashley would not let us return this for a refund even though they were obviously at fault. Will try and avoid them going forward.

T.J. was super friendly, polite, and professional. A wonderfully furniture buying experience.

Very polite, great service.

My experience in store was delightful. I was able to get all my questions answered and set up a delivery date within a reasonable timeframe.

Good service and pleasant.

Excellent experience! Thanks Eric Demaaijer!

Great experience with Erik! Fast, helpful and friendly! Highly recommend!

We worked with Tyler. He was excellent and very professional. We will definitely use him again.

Tyler was very help to decide on our son a dresser.

Tyler was really helpful with helping me get a dresser picked out

Rob was great in helping me find the perfect bed and frame! We laughed so hard as I tried bed after bed and FINALLY made a decision. I will definitely recommend my friends!

We had a great experience at Ashley Furniture. The staff (especially T.J.) were fantastic!! Highly recommend buying your furniture from Ashley!

Highly recommend. Great quality and communication. Sherry was able to help me and my wife pick out the perfect sectional for our new home and growing family

Robbie was awesome. He was patient and very helpful. Thank you Robbie.

Erik es una excellente persona, atento y conocedor de todos los productos en exhibicion asi que fue de gran ayuda en los muebles que compramos.

Great service! Knowledgeable and friendly. Tyler was so helpful and efficient. Recommended.

Very helpful. Great service and sales

Worst company ever. Ordered furniture 2 months ago still no delivery. Paid in full, avoid this business at all costs

Tyler Duncan was awesome and very helpful! He was very professional! He explained everything that was being ordered. I ordered a sectional with chaise.

Grate customer service

Tyler gave kind and straightforward advice and service. Great price on a great sectional.

The staff was very helpful

Large selection, had to look out for damaged items

We have had an amazing experience at Ashley Home Furniture. They have an incredible selection with wonderful deals. Joe has been such a joy to work with and helped us every step of the way. Highly recommend this location and Joe as your sales representative.

Tyler was awesome and very helpful. He answered my many questions even on a busy Black Friday. Always have a great experience at Ashley.

What a great experience! A great guy, and very helpful. Gave us valuable information, and was able to juggle his time with us between customers. Joe is now our "go to guy"!

TJ was wonderful. We enjoyed him very very much very helpful and joy to work with

In store staff was very friendly, and helpful. I didn’t feel rushed nor pressured.

Sales associates was amazing and very informative. Would highly recommend to see Sherry.

Great experience fast and friendly. Works with prices online vs in store.

Worked with Robbie to get a new full living room set, office and bedroom furniture for our kids. He was a pleasure to work with, wasn't pushy, and was understanding when we decided to cancel a few items until a later date. Would highly recommend him!

This location was great. Robby was very helpful. Everyone there super nice ! Great prices

TJ was an amazing Sales Rep! He was extremely helpful on the phone, we made the long drive and he was just as great in person. He was extremely knowledgeable about all products in question and made sure we got the best deal available. I highly recommend requesting him!

Very good service. TJ was relaxed and was very helpful when needed. Not pushy at all!

Came in today to just look for a new couch. Erik was amazing and very helpful in getting me the couch I wanted!

Robbie was awesome. Very very friendly!

TJ is the best. TOP NOTCH GOT MY ORDER COMPLETE ONLINE NO COMMISSION AND NEVER GAVE UP.... Babygirl Logan Rae Nickelson is the proud owner of a new rocker

Tyler was wonderful and very helpful with my purchase.

Erik did a fantastic job getting my mother-in-law a great deal on a new loveseat. He was extremely professional and friendly and helped her find exactly what she was looking for.

We were so happy with the great service and beautiful furniture we just received. Erik at the Arden, NC store was terrific!! Very helpful and just a sweet guy. Thank you Ashley Furniture!!😊

Tyler and the staff made it simple to buy at Ashley furniture store they were friendly and eager to help but they were not at all pushy they were very knowledgeable about all facets of our journey and we would recommend them to anyone looking to buy quality furniture for great prices thanks again Ashley staff!!

Thank you all so much! Erik was so so helpful. We appreciate it!! Great store in Arden, NC.

Tyler was great. He was patient & very helpful! Job well done!

Great sales experience and one of the most solid selections we’ve seen on display in a gallery store around town. Quick delivery time topped off the experience. Thanks, Robbie!

Excellent prices and customer service. TJ is the one to see.

Erik was such a wonderful and helpful representative of Ashley. He found all of our items, and was excellent. Thank you Erik!

The sales team was very helpful and easy to work with.

Erik is great!

Great place with great employees. Joe was a perfect help for us. They don't hoover over you and are able to make a calm decision

Joe was very helpful in assisting us with choosing furniture. Staff was very friendly.

We recently lost our home due to Hurricane Helene and needed to buy new furniture. We came to Ashley’s hoping to lay low and get some measurements. TJ could tell we wanted to keep to ourselves, so he politely introduced himself and allowed us to browse. Once we found the perfect set, TJ was patient with us in calculating in order for us to stay within our budget. An hour later, we have walked away with a new bedroom set! If you want to go to a store with staff who are respectful and understanding, Ashley’s is your store!

This was an excellent experience, everyone was extremely helpful and showed me everything I needed to see to make a decision

Joe was fantastic to work with

Sherry was awesome with my elderly father and along with the table and chair sale she honored dads military service with a discount and some of her families service history. As a new employee she was quickly grasping the intense training on the high level of store technology with her store manager Chris. Many thanks.

Great service and multiple delivery so I can have some furniture insted of none.

Patrick gave us a great service! Very patience and pleasant to work with!

Fantastic experience! Patrick was a great help picking out our living room furniture.

Patrick was extremely helpful, good experience.

Had a wonderful purchasing experience yesterday at the Asheville store. Wasn’t harassed free to roam the store pick what we wanted and then they helped the checkout process easy and stressful. Will shop there again. Our salesman was named Joe.

TJ did a great job

Sherry was so helpful in finding the couch we needed for our home. So excited to have it delivered!!

Ashley furniture has been the best furniture store I’ve ever dealt with! earlier this year I had bout 3 mattresses and 4 mattresses protector for 2500 and put straight into storage up until 7 months ago when me and my kids finally got housed me and my kids lost everything due to the hurricane Helene. I contacted Ashley furniture to see if they could help me replace what I had lost that I purchased earlier in the year. Ashley contacted me back 2 weeks later saying I got approved for 1300 store credit 2 days later I came to find furniture TJ Joe and heather all were SOOO helpful literally walked me through the entire store multiple times to help me figure out exactly what I’m looking for and wanting I will definitely 10/10 recommend this furniture store to everyone and I just want to thank you Ashley home furniture store for EVERYTHING you guys have done for me and my family

Service was excellent.

Eric is great!!! My only place i shop for furniture.

TJ was awsome. We got just what we needed.

Lo haré en español para las personas que estén buscando muebles hermosos. He sido clienta de Ashley desde hace más de 11 años.honestamente siempre busco precios bajos y voy a checar a otras tiendas de mueblería y la verdad es que siempre termino en Ashley. La primera vez que compré en Ashely(11 años atrás) tenían una tienda afuera de la instalación y tenían muchos muebles en casi el 70%. Están un poco indecisa porque tan baratos. En ese momento le había atinado al día que tenían esa feria de descuentos y solo eran dos días si no mal recuerdo. Los muebles estaban hermosos. Ahí mismo compré mi sala y comedor. La segunda vez que regresé fue mi recámara y después la recámara de mi hija y después la de mis hijos. Ashley tiene muebles hermosos la verdad es que cada vez que voy me quiero traer todo y remodelar de nuevo! 😅 La última vez que fue que fue el 11/17/24 (sale order 2043537954) iba solo a ver si iban a tener descuentos por Black Friday y salí comprando decoraciones hermosas. Los empleados siempre me an tratado súper bien, muy amables. Si no calificas para que la tienda te financie, tiene un programa que se llama accepting now ellos te financian y te ayudan a crecer tu crédito muy rápido no solo en la tienda si no en el buró de crédito también. Una recomendación es que liquides los muebles en ese momento o en los 3 meses sin intereses.

Erik was a wonderful help! Great attitude! Our family found a beautiful sofa at an affordable rate! Cannot wait until it arrives to our home and we can use it as a family for movie nights and TV show watchings! Thank you so much for your help!!

Eric did a great job in helping us select the best mattress. Thank you so much!

Eric was very helpful, patient and knowledgeable And speaks Spanish! That was a plus!

I purchased a mattress from Ashley’s in Arden, NC and was told by their sales representative that my old mattress would be taken away. Then when I accepted delivery the delivery man refused to take the mattress. What can I do. I have no means to dispose of it. I talked to their corporate office and finally to store manager. All I got was we’re sorry but we can’t keep our commitment. Done with Ashley’s! I’ll see what the Better Business Bureau has to say about this companies practices.

Had a wonderful experience. As soon as we walked in we were greeted by Joe. Joe was helpful and informative. We had an amazing experience working with him and could not be more happy with the customer service!

Today was my first time in an Ashley Homestore. The service in this store was amazing! Everyone was so friendly and professional!

Not pushy:) Informative and super nice.

Joe Nuckolls helped us out with buying new bedroom furniture on Sunday 11/17. He was very knowledgeable, friendly and helped us out in record time. He didn’t try to sell us anything we did not want. I would highly recommend him to friends and family. Sincerely, Amanda and Tom Roderick

Great place with very friendly and professional sales people. I would highly recommend the salesman who helped me his name is Robbie.

Joe was a wonderful help!! We purchased an entertainment center and living room table set and a chair for our bedroom!! Ask for Joe!!!!

Great service. Tyler was very helpful and detailed and knowledgeable!!

Rob was great!

Buying furniture from Ashley Furniture was such a great experience unlike buying a car! We had bought from a different Ashley store where we previously lived and had a great experience so we figured we would get the same here. I had read previous reviews here on Google about Tyler and how great he was to work with. We were greeted by Tyler when we walked in. We told him what we needed and he gave us a layout of the store. He gave us the space to look around the store and told us to grab him when we had questions which we did. Tyler knows all of Ashley furnitures products well and was extremely helpful! His overall attitude is great and he’s super nice! Definitely someone you want to be around! I’m sure the other sales associates there are great as well but we only ever interacted with Tyler. He made the process so easy for us! We will totally buy furniture from this location in the future! Tyler also helped us save quite a bit of money! Giving us an overview of financing and payment options to save an additional 20% on the furniture! We couldn’t have been happier with the entire process from start to finish!

Very knowledgeable salesman (Tyler). Friendly, thorough and attentive. Great experience.

TJ helped us today! Friendly, helpful, and professional.

Tyler and the other staff were wonderful. So helpful!! Tyler went over all of our options and worked with us to get the products we wanted at fair pricing. He also did a great job of being attentive without hovering. We are very happy!!

Super awesome! Very excited

Erik was very helpful and professional. Would recommend him to everyone.

Went in for a couch and had great customer service. Very pleased so far!

Wonderful experience, highly professional, excellent customer service. Thank you Tyler!

Thank you Joe N for your help! You helped us find the perfect couch for our needs and helped us get an affordable price on it as well. Thanks! Looking forward to getting it home!

Sales representatives was excellent great shopping experience. Thank you.

We got a wonderful deal on a beautiful floor model couch and rug. Erik was an amazing salesman!!

Great service and good discounts

Erik was very nice and helped us pick a lift recliner for Mom. Very friendly and helpful

Very helpful and attentive sales force. Very pleased. Will shop again with them

Came in looking for a headboard, but found a full bedroom suit at an awesome price on clearance.

Tyler was great and knowledgeable!

My experience was first with a phone call into the store asking about a nightstand that I'd seen online. Spoke with a lady named Heather who really went well above and beyond and was very kind and professional. I stopped into the store to check out a dresser that matched the nightstand to see if it would work for what we needed it to match another set, and I got to deal with Heather in person. That was probably one of the fastest interactions from start to finish to being able to walk out the door that I have ever dealt with with any furniture company. She quickly got into the computer what I was needing to order and I had paid and was out the door. Also the gentleman that helped me with the rechargeable battery pack for a couch and loveseat, I did not catch his name, but he was very informative and helpful with those as well. Thank you for all your help!

First day shopping with Robbie was great very helpful and informative. I unfortunately made a mistake with the measurements and had to go back in and find something else. TJ was an amazing help with getting me the size and style I needed. TJ was also extremely patient with my indisisivness 😊 Can't wait for delivery!!

TJ was very helpful but didn’t “hover” while I was looking! Great store!

TJ was such a great help on selecting our furniture purchase. I went several places before Ashley and as soon as I told him what I was looking for he was right on it. I will definitely be a repeat customer and will tell all my family and friends about TJ at Ashley furniture.

Antonio McDaniel assisted me in deciding on getting me a living room set also looking at bedroom items I was pleased on my decision thanks to Antonio McDaniel. 😊

TJ was a great salesman!

tj mack did a awesome job with his clients love that salemans

Eric was great we found the perfect living room set and saved money.

Erik was very helpful, got me set up with a new dining set

Helpful and friendly staff

Robbie was a great salesman, answered all our questions, not pushy at all. Sat with us and was very patient with our indecisiveness and our 13 year old son -who literally tried every mattress, even though we were there for a sectional.

Robbie has very comfortable beds

Eric was awesome!! Very pleasant and helpful.

We had a great experience working with TJ and he was a lot of help answering a lot of questions.

TJ and the staff at Ashley were amazing. He wasn’t pushy and helped me to get exactly what I wanted. Thank you so much TJ!

Everyone was nice at the store. Our salesman Joe was very helpful. There was a good selection of furniture and we ended up buying a sectional couch with power recliners. Overall a good experience.

Everyone at Ashley’s was super friendly and helpful! TJ has helped us for the last three days, and has been amazing!

TJ was absolutely wonderful. Lost everything in the storm in Asheville and TJ made a very stressful visit to the store easy and educational.

Best experience ever! Everyone is super helpful! Tyler went above and beyond and was super patient in helping us find the perfect fit!

Excellent customer service. Tyler was efficient, courteous, and very helpful with questions about their products but definitely recommend.

Robbie was great in measuring out what I needed for my living. Excited about my new couch!

Erik was awesome! Helped and sold us on an amazing product! Keep up the good work!

Robbie was great. Listened to our needs and took care of us accordingly. We appreciate his patience and would definitely come to him again.

Erik was extremely knowledgeable and made this an easy and pleasurable experience. He helped us find the perfect couch!

Robbie was very helpful and knowledgeable. Great experience

My sales person Erik was great. I had checked the prices on line, and he was able to match it. I always prefer to buy in a store, so it helps our local economy and I highly recommend the Arden NC Ashley location.

My salesman was very helpful and professional. I had a great experience and I will be coming back.

We had a great experience today at Ashley! Everyone was so helpful and I'm thrilled with with my new living room furniture.

Tyler was absolutely awesome, very informative and knowledgeable and helpful! Thanks so much!

Chris and Tyler were extremely helpful and pleasant to deal with!

Tyler greeted us at the door and pointed us in the right direction. Didn’t hover while we looked but was easy to find when we had questions. Check out was easy as well.

Outstanding service provided by the staff at Ashley Furniture, they were very helpful and knowledgeable. Gave me a military discount as well as reduced price from sales an specials. I am very happy with my experience an would highly recommend checking them out if your in need of furniture.

Most pleasant furniture shopping experience we’ve had. No pushy tactics, Tyler was great to work with!

Robbie did an incredible job! He was very helpful without being pushy, which is always appreciated when large items are being considered. Thank you so much!!

We came back to Ashley to work with Tyler! He’s great and makes getting furniture fun and easy!

Robbie was fantastic to work with 10/10 recommend!

Patrick was very helpful and did not rush us at all. Completely satisfied with our experience at Ashley!!

Thank you Ashley furniture for my new bedroom set for me and daughter room

Robbie was awesome. Walked in, told him what we needed, showed us options, worked beside us to get us approved. Couch delivers next week! Highly recommend.

Charles was very helpful! Great customer services

Great experience TJ was very helpful.Delivery was ahead of schedule.Delivery crew very professional.Will do future furniture purchases from here. Thank you

Erik was great. He pointed us in the direction of the couches we were looking for, and made suggestions for our family based on our needs.

First went to Carolina Furniture Concepts across the street and as soon as I walked in the door they were not interested in helping me. Walked in Ashley’s and everyone was more than willing to help me! Tyler was amazing as well as the man who answered my call when I decided to change the furniture to something I truly wanted. If I could give a 10 I would. Exceptional customer service

Great selection of furniture and excellent customer service. Tyler was extremely helpful. Highly recommend!

Joe was great! Helpful and easy to work with.

Very happy with our transaction at Ashley furniture. The salesman was very attentive, pleasant, patient, and thorough. He worked with us even after his shift was over.

Repeat customer.. Salesman was super helpful and extremely patient as we had very specific measurements for our furniture. At no time did we feel pressured. After much exploring and questioning on our part we were able to find the perfect sectional for our home. I would definitely recommend Ashley furniture to all my friends and family.

Great service!

The sales men Keith was so helpful, he had patience and was not pushy. The furniture is well made with good prices. I had a great experience at Ashley Home store. I would recommend this business to everyone.

TJ was awesome - helped us find what we needed right away!

great experience without being pushy!! very helpful staff all around, and incredible furniture! very happy.

Eric is the best. He is so helpful, positive and very knowledgeable

Our salesman was knowledgeable and took us directly to what we wanted. He listened.

Got exactly what what we were looking for! Ask for Robbie, super helpful and friendly

Keith Lynn was very awesome North Carolina has been through a lot and he normally doesn't working the office that he was in but he called me back let me know how much he was willing to help me in everything I did great experience awesome thank you so much

I had to replace some furniture after Helene flooded the apartment complex I was living in. After doing some research I decided on Ashley. Robbie was the first to greet me. I told him what I was looking for and he gave me a quick layout of the store. It was a relaxed atmosphere and Robbie was never far away if I had a question. The whole experience was stress free and Robbie was very helpful and knowledgeable. I highly recommend Ashley!

Charles Thomas helped us today! He worked with us to get us exactly what we needed. He never pressured us. Awesome experience!

Charles was a fantastic salesman. He was very professional and patient and discussed all the pros and cons of different pieces.