Ashley | Arden, NC 28704

I hate leaving reviews, especially negative ones. I have placed an order online. I didn’t receive any email confirmation so no way of checking the progress if I don’t have any info. The only way I could find out anything was by calling…which I did. I called six times. No resolution, no idea when my items will be in the warehouse ( when ordering website said ready for delivery), I was hanged up on 3 times out of 6. I was transferred from department to the department. I spoke to someone who refused to transfer me to the supervisor ( said they don’t have one 🤔). Only for the items I ordered are a matching set to what I already have otherwise I would cancel immediately. One thing is for sure this was my last order from Ashley.

My husband & I bought a recliner loveseat at Ashley Home Store a few days ago. We told the salesman, Erik, exactly what we wanted, & he quickly led us to the perfect recliner for us. The store was well stocked & beautiful. Also, Erik was very knowledgeable & friendly.

Very helpful and efficient.

Tyler was amazing. Not pushy! Very helpful and knowledgeable. Helped me understand all my options, find the best deal and fit with my living room size. I absolutely love my knee leather recliner. Doesn’t even look like one!! Thanks so very much. I will be back!!!

Meh. Salesman Eric D. Was all over it in the beginning. He was (or seemed) knowledgeable at the time. We bought the high end king size Tempurpedic and the adjustable base, spending over 7k. We waited more than a month for delivery, which was done haphazardly. We like the bed, but won’t be shopping at Ashley again. Never had a follow up call or message from Eric, fyi.

I spent a lot of time there looking for a living room suit. I didn't need a chair and they said they couldn't take it off the bill or trade it for something I can use. I decided to look around and found something nicer and I didn't have to take something I didn't want or pay a $350 delivery fee.

Customer service was amazing went in there just to browse and ending up finding exactly what she wanted. The staff was every helpful.

Bought a sectional from them. Salesman took our driver’s licenses for application. We left the store never realizing he never gave them back. Fast forward 4 days we realized we didn’t have our licenses. No call from the store in the 4 days they had our licenses. Called them on Wednesday asked that they have them overnighted (since in NC you can’t drive without your physical license). By Friday, still hadn’t received them. Called them again, was told “We just mailed them today.” Ok what company and what’s the tracking number. Was told they were super busy right now and couldn’t get that information. Ok can you have someone call us back with the information? No call back. Still did not receive our licenses on Saturday. Called back and requested to be transferred directly to the store, done with this taking through a middle person. Spoke with Heather who said “I’d been out a few days. I just mailed them yesterday.” Ok can I get the tracking number? “I regular mailed them. Cause I had a note to mail or you’d come up in person Our GM is out and he has the credit card.” Absolutely not the conversation we had on Wednesday. They are absolutely worthless in assisting customers after they make the sale and fixing their own error. What kind of company sees that they have a client’s driver’s license would not immediately call them to let them know or try and get it to them as quickly as possible with a way to track an important legal document (USPS is so unreliable).

Repeat customer here, we ordered a new split king mattress (2 twin XL mattresses) and were given a delivery date 2 weeks out. We called the day before scheduled delivery and were told they didn't have them in the warehouse yet. The next day (the original delivery date) we got a call to schedule delivery another 2 weeks out. So we finally get delivery and it was nothing more than getting them carried into the house from the truck. The guys didn't even open the boxes the mattresses were in. $300 delivery fee for a 3 mile drive from the warehouse, don't even open the box and now we have to deal with disposing the cardboard. Never again!!!!!