Ashley Store Burlington, NC

Sean was awesome and extremely patient while we were trying to figure out living room furniture!

Sean Crouse was very nice and helpful. Explained everything very thoroughly.

Sean was a wonderful help to me and my husband this evening!

Sean Comer is incredibly helpful and made my purchase experience a delight

Everybody was super friendly and helpful! Great customer service!

I had the pleasure of working with Sean Crouse today. He was helpful and knowledgeable about the furniture I planned to purchase. I'd recommend asking for him if you're looking to purchase any furniture.

Terrible business, terrible service if I could give a zero star I would

After 5 months of waiting for a coffee table you guys wouldn’t even give me the hand to pull my rug out.. I understand your policy but at least give me the decency and help me it would have taken all but 30 seconds. Not only is Ashley furniture ever getting a single cent from me again I’m also never advising anyone ever to buy anything from this company again. Burlington North Carolina location sold me the furniture back in May, told me it was a 5-7 week delivery which turned into 5 months… I had actually gone into the store after waiting 4 or so months and they proceeded to even forget that my order was even placed! Terrible business, terrible service if I could give a zero star I would.

Had such a great experience the first time. I'm going back to purchase more furniture. Furniture is heavy duty, not cheap put together. The customer Service I received from the salesman to the delivery drivers. I love Ashley furniture.

Kevin at the Burlington store is my go-to person when I need help in finding the perfect piece of furniture. Both my sister and I have had such good help from Kevin. He is knowledgeable about the stock and very pleasant to work with.

Exceptional Service and Support We recently visited Ashley Furniture and had the pleasure of working with Josh Freeman. From the moment we walked in, Josh was incredibly helpful and patient, taking the time to really understand our needs. He guided us through the options without ever making us feel rushed, and his knowledge about the furniture was impressive. We never felt pressured, which is a rare find in customer service these days. His professionalism and genuine desire to help made the entire experience smooth and enjoyable. If you’re looking for great service and someone who actually listens, Josh is your guy! Highly recommend!

Sean was so friendly & helpful! Such an easy process & ended up with two beautiful bookcases! When you come to this location make sure to ask for him. Funny & easy to work with!

Josh was an amazing rep. He was very helpful and knowledgeable of the material, designs, and availability. When Josh says he will take of you, he means it! We will be returning for a future purchase and hope to get Josh!

Sean C. was very professional and knowledgeable about the furniture. I purchased a full living room set from him and couldn’t be happier with the purchase.

Wonderful customer service and selection.

Kevin and Sean were great guys. Very helpful. I will ask for them on my next purchase.

Both Sean’s were super great here at Ashley’s!

If you need anything from Ashley...see Sean Crouse. He will take care of any and all your needs. I came in unsure about making a purchase & he made sure I had exactly what I need and want. He knows his stuff & enjoy his job while making you comfortable in the process. So glad he was available to help me at the time I came in!!

Sean Comer was amazing and help me get everything I needed. I really enjoyed him he was very patient with me and my husband. I had a great experience starting at the front door.

Sean is absolutely fabulous. He worked out every detail of our purchase was super knowledgeable about every thing we ask about. We will be buying everything furniture wise from this store because of his customer service!!

Josh got us started Saturday afternoon. Sunday when we returned, Shawn was fantastic and made the process quick and easy. We were in and out in 25 minutes. Great service. Thank you!

Josh was super friendly and helpful. Would recommend to anyone I know!

Excellent customer service 👏

I went into Ashley in Burlington just expecting to browse & feel out what they have in person, but ended up leaving with my first new couch! Josh was the absolute best and it’s clear why he is the assistant sales manager. He answered all of my questions before I knew what to ask and took me step by step through literally everything; even their ample financing options. Seriously a God send. He was super patient and genuinely nice despite my indecisiveness lol. Huge thanks to Ashley’s team and especially Josh!

Josh made the process super easy! He was very informative about what we were buying and gave us the best information. He really went above and beyond for my husband and I. I would greatly recommend Ashley furniture to my friends and family.

Sean Crouse was wonderful. Very patient as this was my third time looking before I bought.

Had the best service from John Freeman. Highly recommend!

We worked with Sean in finding the right piece of furniture. He was amazing!

Sean was great to work and he knew about all of the products sold by Ashley

My experience at the Burlington store was superb. Sean, my sales person was very knowledgeable, professional, and attentive. He has a pleasant and kind demeanor. Thanks to Sean, I had a rewarding shopping experience.

Sean Crouse was so nice. He helped us find our perfect mattress and living room set! Thank you

Sean Crouse was Fantastic. He was so helpful and informative. Go and ask for Sean

Simply put, Sean was helpful and awesome. Nothing more could really be said, be sure to get his help and expertise

Josh Freeman excellent atention, Im so happy

Josh was amazing help he took his time and help show me several sofas and a the full living room set in the store. He was very polite and knowledgeable! Great buying experience and I will definitely be going back.

Shawn was a great help in deciding on purchase

Sean was so helpful. He helped us pick out the right furniture for our new home.

Sean was such a great person to work with. Super informative and so nice!! looking forward to doing more business with him in the future. Everyone go see Sean at Ashley’s!!!

Josh was very helpful. He showed me and my family great customer service. Very pleasant.

Sean was excellent with his expertise in everything that we asked him Very nice personality and excellent communication skills Very satisfied

Great people, friendly hands-on and knowledgeable staff who show they care. They go the extra mile to listen and meet you where you are, even if you don't purchase from them that day.

Sean was excellent!!! So friendly!! Helped us so much and even gave us the best price possible!!! He offered water and was a super salesman!!!! I would definitely buy from Him again!!

Sean was a great help with choosing the perfect couch for me!! He was so easy to talk to and explained everything! If you ever need help at Ashley, ask for Sean!!

Josh and Sean were absolutely amazing to work with I will definitely be back to shop again!

Josh was wonderful and so helpful. Not pushy at all and a pleasure to do business with. Shout out you Josh!

Sean Crouse was great!!! We came in with a dinning room set in mind and the whole process was seamless!! He gave me great advice on decorating also. I highly recommend working with him. Thanks Sean!!!

Josh was amazing with helping me out base our furniture!

Josh was amazing. It was super nice not to be pressured. Josh was super friendly and pleasure to do business with. I would definitely recommend Ashley furniture to a friend.

I had an amazing customer service experience with Josh Freeman. He was helpful, personable, Knowledgeable and gave good input regarding production selection.

Absolutely love Sean and Josh… they really took care of me and got me everything I needed. I recommend them at the Ashley’s in Burlington

Sean and Josh were wonderful sales people' could not recommend more for furniture and design ideas. They put me in my DREAM living room. THANK YOU!!

This was the best experience I’ve had buying furniture. Sean made this process easy and made sure we were well taken care of.

Sean was absolutely awesome to work with!! He helped my husband and I find the perfect items for our new house. He will literally help you build the perfect vision for your home.

Sean is talk, dark, and handsome. He was extremely helpful and provided the help I needed. Wonderful customer service!

Both Josh and Sean were very knowledgeable and helpful. Great experience

Sean was super friendly and helpful with ordering a new bed for our daughter! Great customer service!

Josh was amazing, I will be back just because of him. He greeted us, helped us, he asked questions, answered questions, and sold us!!! Excellent service! Ask for Josh!!!

I came to the Ashley furniture store in Burlington with my daughter. Josh provided excellent customer service! He was great with designing spaces for my daughter’s new apartment and he was very personable and enthusiastic with his recommendations. We had a wonderful experience! Thanks Josh!

We got work with Josh and he was great and very helpful with my design plans! 10/10 I would recommend working with him!

Salesperson Sean Crouse was extremely helpful w/ furniture selection, financing options, and he was tall, dark, and handsome.😉

Sean took amazing care of us! His design suggestions helped is fine the perfect pieces!

Henry was terrific!!

Josh was awesome and very welcoming

Lance and Kevin were great! They helped me find everything I needed as well as making everything quick and easy 10/10 definitely recommend!!!

Had a great experience with learning about the product as well as the sales , the sales representative Josh was excellent.

I had the most amazing experience! Josh was so helpful, patient, knowledgeable and friendly. I could not have asked for a better or more enjoyable experience. I only wish there were more things I needed for my home, because I know I would have absolutely been taken care of. I know that if there is anything else that I need, I will absolutely come back and hope Josh is available to help.

Josh F. was incredible, we came in a couple times while trying to decide what exactly we wanted. We appreciate all your help thank you for everything and making this experience so fun!

Great experience, Josh is very knowledgeable and welcoming into the store.

Sean was great. I would definitely recommend the store to family and friends

Sean was awesome! So helpful in selecting furniture and answering our questions. I highly recommend him. It was a great experience.

I’ve always had a great experience at this store. Sean went above and beyond answering all of my family’s questions. Actually listened and considered our specific needs. Hope to work with him again in the future!

Josh is the best!

Sean is amazing! He patiently helped us pick out the perfect furniture for our forever home.

Sean was super helpful in a very efficient way! He has nice hair!

Sean is the greatest salesman I have ever met, he has nice taste In shoes and was so helpful with getting us our perfect couch and dining room table.

Sean was amazing!

Henry V a very good helper.

Sean was great. Easy to work with and very informative. Highly recommend him. Call and ask for Sean.

Josh did a great job helping me pick out my new couch and his customer service was great!

Great job. Thanks Josh for your help.

JOSH IS AN AMAZING ASSISTANT MANAGER FOR THIS STORE. HE TAKES HIS TIME WITH YOU AND IS NOT PUSHY. HE LISTENS AND GIVES GREAT ADVICE FOR HOME FURNISHING NEEDS. WILL DEFINITELY BE BACK TO SHOP WITH HIM.

Judi Bray was amazing!!!! Thank you for taking the time to show us around and help us pick out our next mattress.

Great experience with Sean ! He knew what he was talking about and has extensive knowledge in all the furniture items.

Sean was a big help! If you go, make sure to ask for him. Super friendly, helpful, and knowledgeable. Thank you for all your help.

Sean was absolutely AMAZING. He took the time to figure out what was best for me, my space and my fur babies! He found me the perfect piece for my house. I had the best experience thanks to him.

Henry was a great sale consultant. He helped us on price marching and saving us money!

Henry v. Was so wonderful in ensuring we find the right new mattress with no added pressure.

Josh Freeman was extremely knowledgeable and professional!!!!

I have always appreciated Ashley Homestore and Ashley furniture - UNTIL I ordered a $1000 chair online and had to return it. They provide a 72 hour window for returns and I called no less than 20 times over the course of those 72 hours. I never got through, I kept being put on hold and then disconnected, or I'd speak to someone who would transfer me, and I'd get disconnected, or I would simply hear a recording that they have higher than normal call volume and then - you guessed it - I'd be disconnected. I finally found the number for and called their finance dept - who transferred me to customer services again, who told me too bad, you can't return it, it's been over 72 hours!!! I went to the BBB and made a complaint which led to Ashley accepting my return. Then, after not hearing from anyone for 6 months, I get a letter in the mail that they sent my $129 deliver fee to a collection agency - a fee which they NEVER BILLED ME FOR. Now, after having paid the $129, I'm being called and emailed today by 2 different departments asking for the $129. This is an incompetent and dishonest company who scams and harasses their customers.

Sean was very helpful in getting my wife and me set up with a brand new sectional at the best price available. This location is great and would highly recommend them.

Ashley in Burlington was great! They helped us pick out a new sectional, and got us set up with a great deal. Sean was so helpful and efficient, could not recommend this location or associate more. 10/10

Sean was a great salesperson!

Sean was super helpful

John was awesome, that Patrick guy was questionable but we got exactly what we wanted at an awesome price. Ask for him and you won't be disappointed!

Janet was amazing. We had gone to our local Ashley store and what we were told didn’t make sense. We left and ordered furniture from another store. After a delay and 2 months later we still didn’t have our furniture. We happen to be in Burlington one Saturday and stopped to see if they had patio furniture out and spoke to Janet. We ended up telling her about our experience and what we had been told at our local store and she was dumbfounded as those are not Ashley’s policies. Janet helped us get the original furniture that we wanted and made us feel like we were family. Our furniture arrived before the date we were told and we love it.

Our salesperson Josh was very helpful and patient. He made mine and my husband's shopping experience very pleasant and we were satisfied with our purchase.

Sean was an amazing help!!

Our experience at Ashley furniture was very pleasant as Henry helped us find our comfy couch. He answered all our questions, gave us all options and looked for our best interest. We loved our purchase and experience. Thank you so much Henry!

Josh was so nice and helpful! Much appreciated his conversation and all the info he provided!

luscious long hair, great soul, an even better help!

Sean and Henry helped us set the perfect living room. And we were there right at closing and they were so patient.

Sean is the best!

We were able to work with Josh during our buying experience and he was absolutely amazing. He answered every question we had, was extremely friendly, gave us advice, and worked with us to find out the best deal. If I could give the staff at Ashley Furniture in Burlington 10 stars I would. Thank you for your help Josh!

If I could give Josh and his customer service a 10/5 stars, I would!! Ashley furniture store is a great place and environment to make our house a home. Highly recommend to all.

Henry was very respectful and helpful.

Henrey was so very helpful / it was a blessing to have him as our salesman

Josh was amazing and very thorough. He made the buying process seamless!

Josh was very helpful and kind, and also helped us get a great deal on our couch!

Sean is amazing. A tall and handsome brilliant man. Loved him. The hardest and best worker EVER!!!!!!

Josh was incredibly helpful in helping us find chairs for our living room. The selection and variety at the store was great and we found exactly what we were looking for. I would highly recommend Josh and Ashley Furniture.

Josh is amazing!! He took great care of us and helped us find exactly what we were looking for!

Sean and Josh were amazing! They were friendly and helped with our financing needs. They got us a great deal on our new bedroom suit.

Sean is phenomenal! I love him so much! I will be back! He’s adorable!

Sean was very helpful, he answered our questions, but wasn't pushing any one thing on us. Overall great experience.

Sean was absolutely great to work with. He listened to our needs and was not pushy. I highly recommend Sean and we will be back.

Henry and lance did an amazing job easy to work with and took the time to make sure we got exactly What we wanted and you need new furniture come check them out

Judi was great !

Judi was super nice, helpful, and knowledgeable!

Sean was super helpful and gave us all the important information to help us make the best purchase we could.

Henry made sure we left Ashely’s satisfied ! Great customer service.

Sean was awesome

Henry Villatoro and Sean Crouse were helpful to me and my wife. I highly recommend them to assist all customers.

Josh - We appreciate your warmth and professionalism. You treated us like Family. Not only were you transparent about the delivery period, but you also offered us options we could work with. You took in consideration the space we were working with in our new home. We are truly happy with our purchase.

The prices at this store are way higher than online and any other Ashley store I have been to. They said they would match the online prices, but what's the point? I ended up picking out what I liked in the store and then ordering it online. I saved about a thousand dollars!Also, the salesman was soooo pushy! He started off by saying he wouldn't bother us and then proceeded to follow us around the store. We weren't even able to have a private conversation without him interjecting himself.

Great customer service from Henry V! Awesome selection of furnitures

Sean and John were very nice and very helpful. Sean did a great job in helping us find what we wanted. They were both very accommodating, kind and knowledgeable.

Sean is super helpful and very customer service centric!

The Assistant Manager Josh was EXCELLENT!! We found a great Dining set for a great deal! Thank You Josh!

Loved John, very helpful and friendly.

Wonder ful job, didn't breath down our necks but made sure we were taken care of!

Today was a great time at Ashley furniture. Josh provided great assistance with our furniture purchase and got us connected with great products that were even better than we expected. Many thanks!

Josh F was a great help !!

Sean was a wonderful salesman, thankful for his services! Love his designer input!

Sean was very helpful towards me new furniture purchase. So thankful for his services.

I walked into the local Ashley home store with no expectations. Estaban blew me away! He spent over two hours going through each room that I am looking to furnish. Introduced me to, quite possibly, the most comfortable bed I have ever laid my body on… I have never experienced such top shelf Customer Service before spending even a dime! This store is fortunate to have such a dedicated representative. It speaks volumes for the leadership in this store. I hope that many more get to experience the level of thoughtful customer service which I experienced today. Estaban, keep up the great work. you could sell sand to a nomad…

Sean was great and excellent customer service. Will recommend to everyone.

Sean was amazing! I came to the Burlington store only looking to replace my chest drawer, and ended up landing an amazing deal on entire new bedroom set. Best Salesperson, very welcoming and friendly!

(Translated by Google) Henry Villatoro did a good job, he took great care of us. Thank you (Original) Henry Villatoro, hizo un buen trabajo, nos atendio super bien. Gracias

Esteban was great and very helpful!

The assistant manager Josh was helpful and knowledgeable about the products. Thank you for great service in the store!

John was knowledgeable about the product and very helpful with finding exactly what I was looking for!

Sean is outstanding and very knowledgeable! Great personality and cares about the customer.

I have to start out with Sean was an absolute blast! He was super attentive with my purchase and in helping me choose my new bedroom set. If you’re looking for furniture for any room, make sure to ask for him!

Top tier service. My wife and I popped into this store, fact finding over a few months and we were helped by Sean. Usually when someone just keeps coming in, they don't really put effort into the service. But not Sean, every question answered, never felt like he was hovering, but was able to be located. Very transparent in the process so he gets top marks

I had a very specific plan and aesthetic for my bedroom set. Esteban didn’t allow my specificity to deter him. With his help I found the perfect bedroom set that matched everything on my mood board. If you’re in Burlington I would highly suggest asking for him by name!!

Esteban was helpful and knowledgeable. He even went above and beyond by loading my purchase!

I finally found my dinner set, Henry was amazing, going beyond by showing us how to pair a table with chairs belongings to a different sets.Once he put everything together, it looks beautiful and exactly what I wanted. His perfect fluency in Spanish made all the process smooth and efficient. I totally recommend him.

Great experience. The salesperson was beyond what we usually expect and advise us on different issues related with our past and future purchases of furniture.

Judi was so knowledgeable and helped me to make the best choice on a dining room table! She is the best!

Judi is the best!

Sean is a fantastic sales person and remembered me when I came back to make a purchase. I will continue to seek him out because of his great attitude and service.

Judi was great assisting me with my couch and tv stand purchase!

Judy and Josh were exceptional! They answered all our questions and Judy even answered some we didn't know we had. :)

Josh was amazing with the helpful information about the options for us and very patient and friendly with answering our questions. We definitely recommend working with Josh when you are looking for new furniture!

Esteban is an excellent salesperson. Gave us all the info we needed & made our purchase experience the best.

Sean was a good salesman

Great experience

Sean was such a great help!

Judi was great and very informative. She was very helpful and sweet.

John was great to work with! Awesome customer service and he thoroughly answered all my questions!

Esteban was great...Thanks can't wait to get my furniture..

Sean was great. He helped me a whole lot and I got a great recliner. Recommend Ashley furniture is that it.

Judi and Lance were very helpful.

Esteban

Wonderful experience with Sean

Sean was very nice and helpful.

Judi Bray is awesome. She goes above and beyond to meet your needs and protect your investments.

A pleasure working with Esteban.

Esteban was amazing and great! John was also amazing!

First time buyer and Josh made a difference on our experience! Made it easy and the hospitality was a seller.

Esteban was amazing! We are so excited to get our furniture!

Esteban explained everything clearly and was so nice!

Esteban is awesome!

Judy was an all around great sales associate! Highly recommend!

Judi BRAY IS AN EXCELLENT SALES associate. Such a great help made selecting furniture so much easier!

Henry V was my salesman very professional! Ask for Henry on university Elon

Kevin was great and we feel like we got the best deal on our new furniture!

Stopped in to browse. Very nice furniture, very pricey also.

Judi bray was wonderful to work with and very helpful.

John (assistant manager) is awesome. Very laidback. Greeted us when we came in. He also showed us options online that wasn’t in the store. He explained everything thoroughly and we were able to decide on a living room set we love!

The search for the perfect mattress is a hard job, Judy was very knowledgeable and we had no problems deciding on a mattress.

Judy Bray was awesome in our adventures to find the best mattress for us. We left after our first visit and had decided by the end of the week to come back and purchase our mattress from Ashley Furniture and Judy.

We had a great experience at this store. Josh was very helpful and pleasant to work with. He never rushed us and took as much time as we needed to select the furniture that we absolutely love. I would recommend Josh to anyone looking to buy furniture.

John and Esteban were very knowledgeable about the product and very professional . It was a pleasure doing business with them.

After ordering a mattress and first day of fifth week it had not arrived despite me contacting them multiple times I finally asked for a refund. Staff are very friendly however no communication was made to me throughout the process regarding the extended delay.

Sean was very nice and attentive to our needs. Quick check out.

Judi was super helpful, and the store had so many options and styles! Would definitely recommend to a friend!

Henry V

Great store, Judy was very knowledgeable and helpful. Ask for Judy when you need furniture.

What I can about this place that doesn’t it justice?? That’s the problem this place was so welcoming and the prices are high but when you have great consultants like Lance and Henry everything is within reach. I would give it them 1000 rating but Google doesn’t go that high

I couldn't have asked for better service. Lance and Henry definitely made sure I was happy and well taken care of. I'll be back in the future for more purchases.

My wife and I were in the market for a new dinning set. We went to Ashley in Burlington to look at their options and met Sean. He was very pleasant to work with, and was able to help us get the set we wanted with the financing we wanted. He made sure we knew exactly what we were getting and broke down all the cost, and delivery. We were in and out in no time,!

Kevin Collins was patient, encouraging and wonderful. He was very detailed. I am recommending him to others !

Judi was great and very helpful! She made our purchase a breeze

Judy

Sean was very professional and helpful and wonderful to talk with

This place is amazing! I love the military sale Josh gave us! Very affordable!

Josh was amazingly helpful and was able to work out a fantastic deal on a new sofa and loveseat!!!! Thank you Josh!!!

Sean is well-informed about the products and answered all of our questions. He shared the options available to us with the bed style. There were also ample delivery options for us to choose from. Thanks, Sean!

I have practically redecorated my entire home with Sean at the Burlington Ashley Home Store. The experience was top notch from start to finish, and I am loving my new furniture!

Josh was awesome and very helpful!

Henry is very helpful and informative. Thank you for always giving us a warm welcoming experience.

Josh was excellent! Thank you for great service!

Thanks to Esteban for the help

She so amazing Judi bray

Sean C. Was great! We came to find new furniture and worked with Sean C. He is friendly, knowledgeable and answered all our questions. Great experience for us!

Sean was great helped us with our purchase!

Excellent Customer Service

Sean was amazing helping us find the right mattress. We came in and needed one same day. He was great

Sean was extremely patient in helping create a new kitchen and dining room. He went above and beyond, staying after his shift to finish the process.

John Zaharris was Awesome!! He went over and beyond to make sure we had what we wanted. The process was very easy and John was very thorough, making sure we understood everything

Judi was personable, honest and very easy to work with.

Henry was fun to work with

John was great with helping us with every question we had for every furniture we asked about highly recommend.

Sean was absolutely awesome His Customer service was great

Sean is an outstanding and patient sales representative. We appreciated his attention to our vision and enjoyed our time spent in the store. Thanks Sean!

Henry V. did a good job helping us find what we were looking for.

Henry did an amazing job helping me and my family today

Henry was ok

Esteban was wonderful to work with. delivery team was fantastic. Furniture is great quality

Esteban appreciate you bro helped us a lot

Sean was great and super helpful!

Excellent experience, John Zaharris was a great sales person!

Henry was wonderful!!

Esteban was great, 100% great customer service. Definitely will come again and ask for him!

We went in looking for a couch and the first time Kevin helped us. Kevin was very helpful, nice we told him we would be back when we came back he wasn’t working so Esteban helped us find the perfect couch for us!!! He was very helpful as well, went over everything with us and was funny!

Absolutely fabulous sales experience. It was such a wonderful thing to be able to walk in without feeling pressured and have a kind human help me so graciously. The whole staff was an absolute delight.

Sean was friendly and very helpful. We found what we wanted . He explained the financial terms very well.

John and Josh and sean were AWESOME. They were knowledgeable and very helpful.

Josh was amazing!! Patient with my mom and very responsive!!

Henry and Josh were the best I ever had.

I purchased a Total protection plan from Guardian at Ashley Furniture and now when i reported the frame in the couch I got a refusal because it must be accidental and within 30 days, WHAT?. How can a failure of the frame be accidental, it breaks or warps over time. They denied saying the damage happened more than 30 days ago, no it’s been breaking for some time but recently became very noticeable. I think that many purchasers of this plan got duped into thinking they will be taken care of when something fails during the 5 years period. I paid $299.00 for absolutely NOTHING. To the people reading my and other 44% of the ONE STAR ratings, save your money and don't buy this protection, it's a sham.

Henry was very helpful and my couch came exactly on time as promised!

Sean was very helpful and professional. He worked with us and even rushed so we could be at an appointment.

Esteban was amazing! Very friendly and helpful with our purchase!

Leonard was an excellent associate! He was friendly and informative. He offered all the information and assistance we needed without being overbearing. He processed our transaction smoothly and efficiently, and all with a smile!

John did a great job explaining everything thing to us, and let us shop without being pressured.

Esteban was the man, he’s a dawg

Esteban a dawg fr

Esteban was great at showing and giving me my options. He took a lot of time explaining things to me not knowing if I was going to purchase. In the same light Josh was more than helpful as well. I would recommend shopping here at Ashley Furniture. They have nice furniture for your bedroom, dining and living room!

Judi was an absolute pleasure to work with. She was very patient & kind. She helped us find exactly what we were looking for. We look forward to working with her again.

Josh and Kevin Gave excellent Service while in the store on two separate occasions. I thank them for both being patient and gave great information. Ask for them when you come in!

sean was really helpful

Sean was so kind, very helpful and down to earth.

Sean was great!

We had a great experience at this store! Josh was incredibly helpful! He took his time with us and made sure we had all the information we needed while being super friendly!

Josh was fantastic! Very detailed and went over every concern we had! Thanks, Josh!

Great experiences with both Kevin and Shawn today helping my fiancé and I find the perfect couch for our new space. Very helpful and knowledgeable about their products

Kevin C. Was very personable and John helped us though the wonderful process

Working with Kevin and John was a breeze. They helped us get exactly what we wanted within our budget!

Great and knowledgeable staff. Judi has given me enough knowledge to buy quality furniture and Ashley's is the place to be.

Very nice store, nice furniture.

John was extremely helpful and thorough. He explained everything clearly and honestly. He was also really funny. 10/10.

Judi was excellent! Always love shopping here for our furniture.

Josh was very pleasant to work with. Wasn't pushy at all. Helped me find exactly what I needed. Thanks so much Josh

Henry was awesome, helped us pick out our living room & brand new mattress. Was so informative and kind. Highly recommended asking for him when you go in next!

Josh was very informative on finding me and my friend great furniture

Josh is extremely helpful!

Judi gave me excellent service and I am very satisfied.

Sean was great!

My fiancé and I had an awesome experience at Ashely working with Sean! He is so outgoing and helpful, and we are very excited to get our new beautiful couch!

We went to Multiple Ashley Furniture Stores in a 50 mile radius, I can say that this Burlington Store had the best Customer Service and layout! Sean was awesome to work with, he was very detailed and nice. He also showed us multiple options and worked around our budget. Ask for Sean!!! Thank you Ashley for your Excellent Service!

(Translated by Google) Henry helped us very well with everything we needed and answered all our questions, he has a 10 out of 10.... (Original) Henry nos ayudó muy bien en todo lo que necesitamos y nos contestó todas nuestras preguntas,tiene un 10 de 10....

Went in to look for a mattress and was able to find exactly what we were looking for with great customer service and attention to detail! Shoutout to John for all of his assistance!

John was great ! Awesome service!!

(Translated by Google) Henry is an excellent salesman and very kind. (Original) Henry es un excelente vendedor y muy amable.

Sean was great! Kind and thoughtful, offered great suppressions.

Sean was great!

Esteban was great and very patient with a difficult search. Great customer service!

Sean was great and went the extra mile to meet our expectations.

Sean was great… very helpful in our decision making

We love Sean!! Very helpful and knowledgeable in our furniture journey!

Great Service from Sean! Very impressed!

Sean was wonderful and very friendly

Esteban and Josh were excellent with their friendliness and eagerness to help. They were great and very knowledgeable about the diffrent selections

Sean was very kind and helpful.

We had an excellent customer experience with Assistant Manager, Josh Freeman at the Burlington Ashley Furniture location. Josh took time with us, listened to our questions and found great deals for us.

Sean did an amazing job and was patient with all our questions. He made sure we were completely happy with our purchase. A great experience.

Esteban was fantastic! Very helpful in guiding us through buying a living room set that would match our brand new home!

Amazing customer service and an absolutely amazing knowledge of the items that I purchased..He was personable and professional..

Sean was Very helpful !

Sean was extremely kind and knowledgeable. Sean had an immediate answer to all our questions. Will definitely be coming again in the future!

I came here looking for a table and chair for our kitchen Josh was amazing he helped me with all my needs and even more he hooked me up with a amazing deal and was one of the coolest and most genuine thanks for all your help!!!

The prices at this store are way higher than online and any other Ashley store I have been to. They said they would match the online prices, but what’s the point? I ended up picking out what I liked in the store and then ordering it online. I saved about a thousand dollars! Also, the salesman was soooo pushy! He started off by saying he wouldn’t bother us and then proceeded to follow us around the store. We weren’t even able to have a private conversation without him interjecting himself.

Sean did an excellent job! He was very helpful. I was able to purchase a new recliner!

Thanks, Josh, for the great experience buying our new chairs!

“Mama Judi” Bray at Ashley Furniture in Burlington was absolutely amazing! My grandmother had been in search of a new dining room table for over a year. Ashley Furniture had exactly what we needed at a very reasonable price. Judi was great to work with and worked to get us the best deal possible. She wasn’t pushy to make a sale and I genuinely enjoyed our conversation. Thank you Ashley Furniture!

We had a great experience with Sean! Extremely helpful! We will definitely be back!

Sean is awesome! He is so easy to work with and he was able to get the price within our budget. We will be coming back to Sean for all of our future furniture needs!! He is a Rockstar!!

John helped us buy our recliners in record time! Highly recommend him for your new furniture needs!

Josh and Sean were amazing! Helping us pick out our new furniture! Thank you guys

If I could give 10 stars I would!! Sean was incredible and gave me and my boyfriend a wonderful experience shopping for our first apartments furniture!! Thanks to the Ashley store!! :)

Sean was amazing for my new recliner!!

I don't think I have ever had an experience with retail that is worse than this experience with Ashley!!The crazy part of it is this is the 2nd time we made a purchase with them and both experiences were so out of line I'm seriously mad with us!!Our story with them...we made a couch with chase purchase back at the beginning of August right hand chase, we were told we get it within 2weeks. That was great for us and true to their word we got it. But this is where the nightmare begins, we got the wrong couch...ok so no problem they keep the one u have we will bring out the correct one and since it's our mistake we will take care of delivery and set upWell once we opened it up we found many areas where the couch was not completed or areas that would be bad down the road...we sat on the couch and within the first 2days we realized the couch was made right when we sat down the foam was very flat what in the world!!!.....so when they came back to give us the right one I looked it over and said no I don't want this it will be a problem down the road...customer service was called photos taken and couch was sent back...it would take 4 more times for them to try and deliver the one that we would take that was not defective....we voiced our concern to management at the store and customer service how this is totally unacceptable and we were offered a $25 gift card for the time off from work we took and the inconvenience and the incorrect items basically it was for all the horrible encounters with Ashley we were having....how disrespectful!!! This has been shortened for the review there is so much moreAnd I will say that every delivery person that came to our home was very pleasant and friendly the only good part of the entire thing!!So if I had to tell u anything don't waste ur money and ur time Ashley is apparently going down and they don't care about their customers...we won't ever buy from them again!!SignedVery disappointed

Sean and Josh were AMAZING!! They stayed late and took care of us with a smile! They made the process quick and easy!!! We will definitely be back!!!

Awesome service by Sean

Thank you very much to Sean C.

Sean and Josh were absolutely amazing. They were attentive and catered to every need and want. Highly recommended!

We had the pleasure of working with Kevin this evening. He was beyond helpful and knowledgeable of the products. We thank you Kevin for you time!!! We look forward to working with you again!!

Sean was extremely helpful in helping me pick out a sectional for my new home, and even helped get the price down to my budget!

Sean was absolutely a treat to work with. He accommodated our needs while offering alternate suggestions to make sure our purchase was perfect. Highly recommend!!

Sean was amazing! He really listened to our wants and needs for a new sofa! We will def be back to work with him again! Thank you Sean!

Josh was so helpful! Very happy with how he explained everything and helped us through the process. Excellent! We will be back. Thank you!

Josh F was awesome! He was very knowledgeable and professional, it was an absolute pleasure working with him!

Josh and Sean were great. I AM returning for great buys!

This store has some great choices for furniture

Sean was AMAZING!! would highly recommend next time you are looking for furniture! Thanks again Sean!

Sean was very helpful when picking out some new furniture!

Josh and Sean were fabulous! Josh was so knowledgeable, kind and supportive as I made a quick furniture decision in an urgent situation. I am truly looking forward to receiving my Zero gravity recliner!

Came to Ashley recently looking for furniture because I will be moving into my apartment soon. I had the opportunity to work with Joshua. Being that it was my first time at the store, he was able to provide me with the necessary information regarding the bed & mattress I was interested in & the protection plan that you all have available. I will definitely be back once I get everything situated. Thank you Joshua for assisting me & making feel welcomed.

Sean C was great from the moment my wife and I walked in the door. He took the time to ask questions, helped us check the measurements and followed up to see if we had any other questions before we purchased.

Judi B was such an amazing help! We walked in around 10 minutes to closing and Judi was smiling from ear to ear and was so helpful the whole time. She stayed over an hour after closing to help us and she was amazing! Definitely ask for Judi or Josh F when shopping at Ashley!

Josh Freeman helped us out so much, we highly recommend him for all your help and any questions

Josh was awesome and help us find the right table for our new home. He did not pressure us on anything!

Josh was amazing! He made hubby and I shopping a breeze!

Sean was awesome and provided a very informative experience. Great personality! Would definitely recommend him again!

Sean was great during our time here! Made our purchase super easy. He will always give you a good laugh and is super hospitable!

Esteban Kelcourse treated us in an excellent and professional manner. He gave us good service and discount.

Sean, he was really knowledgeable and friendly. It was a great experience. Looking forward to my new furniture. Stephanie

Stopped in Ashley looking at mattresses and was welcomed by Sean. He immediately introduced himself, told me the deals and then said he would check on me after a I looked around for a bit. He was very helpful when picking out what we wanted and super patient. The whole time we shopped (multiple times) he always made us laugh made the experience so much better. We came back to Ashley to make our purchase because of our experience with him. Highly recommend asking for him if you need any type of furniture!

Esteban was very helpful, patient, and knowledgeable! I felt no pressure and he was willing to answer the multiple questions I had.

Sean is absolutely a wonderful soul. So helpful and kind with my new purchase of my bedroom set. Would HIGHLY recommend!

We recently purchased a recliner from Ashley Furniture and Sean C. helped us. He made it an easy and pleasant process. We looked at a number of other stores, but came back to Ashley because of the quality furniture and the wonderful experience Sean C. gave us.

We had an absolutely lovely experience at Ashley. We started our search for new living room furniture here and Sean C. knew the exact right piece to show us first. We went to a number of other stores over the next few days, but ultimately ended up back at that very first piece because nothing else could hold a candle to its comfort. Sean was so friendly and kind and we’re so glad he was able to point us in the exact right direction. Can’t recommend him enough if you’re looking for new furniture, we’ll definitely be back!

I had the greatest experience with Esteban I at the Burlington store! He was very polite, has the best hair and had a sense of humor. He showed the upmost customer service and I will be looking for him the next time I visit this store. I’m very satisfied with the service and purchase I made! Keep up the great work Esteban, it definitely won’t go unnoticed! Thank you again!

Henry, Sean and Josh are the absolute best!! Run to Ashley Furniture and ask for one of them! They have the best deals around.

We stopped by the Burlington Ashley Furniture store (just to look around). We received a friendly welcome from Sean, one of the furniture consultants. He told us about the Black Friday specials and left us to browse. We ended up purchasing a bedroom set, a lot due in part to Sean’s customer service! He was very friendly. He was knowledgeable about the furniture craftsmanship and inventory on the floor. We appreciated that he did not crowd us but was still attentive to answering our questions. Thanks Sean for making our purchase experience seamless! Thanks also to Josh, for assisting us with the purchase.

Sean Great job sailing wife the and I king bedroom set. Excellent customer service Would recommend

😀We came in to have a look and after spending time with our rep, Esteban, made a purchase.

Esteban was excellent and really knowledgeable. Thanks for everything!

Sean is AMAZING!!! His customer service is the best and he’s very personable! I felt like we actually knew each other! I recommend any and everybody to ask for him specifically!!

My fiance and I purchased an all leather sectional sofa that was very expensive. The sales man who sold us the couch also suggested we purchase the protection which we did. He said if we did not use the protection plan we would be reimbursed the money. Unfortunately, six months later we are unable to sit comfortably on the couch. The spots were we sit have become compressed down so you sink in when you sit. I have reached out to everyone I could to get this repaired. Since then the couch has been discontinued they will not offer replacement OR repair for us. Ashley will NOT even give us our protection plan money back even though the couch is now discontinued. I have sent in photos to customer service with a negative response.... The worse too is that we are willing to pay for this ourselves and they are not even willing to get us anyone to come out and repair it. The dissappointment in Ashley furniture is tremendous for us. We will never spend any money there again. SO now I am returning the negative response to you Ashley Furniture !!

Esteban was very very knowledgeable, courteous. Enjoyed the experience.

Ask for Josh when shopping here! Best experience. Very helpful and professional!

sean and judi were awsome!

Sean was kind and informative. He was so helpful, would highly recommend.

Sean and josh and kevin were so helpful

Sean and josh and Kevin were great

Sean was great and very helpful

Sean was great

Shean was great and very helpful

Sean was very helpful! Enjoyable experience.

we had a sales rep who was fantastic. He is very knowledgeable, patient, and informative. His name is Esteban. Ask for him if you need some guidance in selecting the right product.

We have bought furniture from this store many times. Esteban is the greatest. He is friendly, knowledgeable, and easy to work with. We did not feel pressured to purchase anything and have always been pleased with our purchases. We will definitely return to see Esteban for any future furniture needs.

sean was awesome , had a great experience today! Great guy , very professional and friendly. Recommend asking for him if you’re considering visiting this store

Sean was great!

Josh and Sean was awesome!!

Shawn you are amazing!! Thank you for your caring spirit!!

Esteban was incredible! Friendly, helpful and knowledgeable without being too overbearing like some sales people!

Sean was amazing! I appreciate is assistance in helping my friend and I look for carpets in our new apartment! These were amazing finds!

I hate shopping for furniture normally. Sean was warm and genuine, not to mention helpful. He took the reins and showed me all my options. He has great taste and was a great help! I’ll be back soon to see you!

Greatly enjoyed our shopping experience at Ashley’s. Esteban was very helpful during our purchase process. He strived to make sure we were fully informed. Definitely recommend!

Esteban was great and very informative, he was very professional and helped answer all of our questions.

Sean was amazing! Great service!

As I browsed for furniture at Ashley, Sean approached me to inquire about what I was shopping for today. He walked with me around the store and offered his advice on the items I was interested in purchasing. He had great customer service and was so helpful in helping me make my decision. He offered payment options that also helped me in my decision making. I will certainly return and ask for Sean each time!

Josh was great! Super friendly and accommodating. Plus he has cool hair!

Sean was excellent in helping me pick out new dinning room tables for me and my spouse. Great selection and wonderful service!

Josh did a great job!

Josh

Good customer service

Sean was an amazing associate. He was very nice and did a good job with helping me find a bunk bed for my child’s bedroom. He has good design taste and was very helpful overall.

Took my time finding the perfect couches and Henry V. was very polite and helpful answering all of my questions ! 10/10 recommend and will definitely be back for any furniture needs!

Esteban and John were very courteous,they went above and beyond to accommodate everything we wanted.Couldn’t ask for better service.

Sean was so helpful with my shopping! He made the transaction a pleasure and seamless.

Absolutely wonderful experience. Sales associate Sean C. was amazing, very helpful, friendly, and knowledgeable. Not only was he able to help us furnish our new house but also had some great recommendations for local restaurants as we just moved to the area. Lance and Sean both went above and beyond to make sure we were taken care of. Will definitely be a returning customer!

Excellent sales team, and delivery was right on time.

Sean was excellent at helping me and my husband find new matching recliners. Wonderful service.

We greatly appreciated josh and all of his assistance in meeting our needs to furnish our home! He made things smooth and easy! Thanks a bunch!

Great customer service. I recommend Josh very helpful, nice guy.

Henry did a great job! Great customer service! Didn’t feel pressured or anything!

We met John, who went above and beyond to make us feel comfortable and talked us through the different options to meet our budget needs. I would recommend everyone ask for John.

Josh was very helpful in helping me find a kitchen table. The process was fast and easy. Thanks Josh for helping me find the table that fits best for our family. I would recommend Ashley Furniture.

Sean was marvelous. So kind in helping me find my new bedroom suite. He also has such a wonderful style. Would highly recommend!!

Esteban he was the best sales ever

Came in the other day to look at a new bedroom suit, found exactly what I was looking for. Had a great time shopping with Sean. He was the best. Will be coming back.

Loved the amount of options. Sean was incredibly helpful. He took his time making sure to answer all of our questions as thoroughly as possible and making sure that we got exactly what we were looking for. Will definitely be keeping them in mind in the future for any more furniture

Esteban is extremely nice and professional very knowledgeable on the items inside the store very happy with our purchase

My experience at Ashley Store was professional, courteous, and helpful. Also Josh(assistant sales manager) was awesome in providing all the information needed about the purchasing of the furniture. However, I would highly recommend shopping at the Ashley Store.

Josh F. was great! He was super informative and personable! The next time we come to Ashley’s we will be asking for him to help!

I used to recommend this store. I will not anymore. Sent family to purchase an item. The were told you had to get the 5 yr warranty for $139. They didn't want it saleman said its not optional. Then they had to pay shipping. I went to Ashley online for the same item free shipping and warranty is optional. I bought several items and never bought a warranty. I was asked but declined. I like their furniture but I will purchase online next time.

Because we are moving and our delivery address at the time of placing the order is different than our billing address (because duh, we are moving) they cancelled our order without calling or anything. I would have gladly sent them my lease/selling info to verify it’s legit. If I could give 0 stars I would.

Great customer service from John & Kevin.

Shawn the sales associate was very helpful and awesome. We appreciate his patience in helping us find the perfect living room furniture for our home.

Sean was great helping us with our chairs!!

Josh, was very helpful and patient with all of the questions I had. His knowledge was quite impressive! I really enjoyed the experience.

Josh was amazing, I will definitely be back to purchase from him. Awesome employee!!!

Had a wonderful experience with Stephanie and John! I found exactly what I was looking for, the process was quick and easy! Thank you both for your time!

Josh was so knowledgeable, patient and helpful. Great experience!

Josh was amazing!!

Stephanie and Josh were great to work with. Exceptional service.!

Josh was an excellent sales associate. He was extremely knowledgeable and answered all my questions!

Delivered my 9yr olds bed without rails on (08/02) then they shipped the rails to my house (09/01). I called on 09/05 as no contact was made. The manager Lance stated they had not set up installation since we did not call them about the parts being delivered. After stating, IT IS NOT THE CUSTOMERS RESPONSIBILITY, he then hung up the phone call. Unprofessionalism. I would set up the bed myself but they never left the bolts.

I had a very pleasant experience with Esteban! He took his time with me in the store and never pressured me to buy anything. He demonstrated how some of the items worked, like the push-button recliners! I’m older and not familiar with new technology. Esteban never made me feel less than and always explained how to use these items. His kindness and thoughtfulness were greatly appreciated! I definitely will be going back to make other purchases in the near future.

Stephanie Bonilla and Lance Bailey were so awesome and patient with me, comparing and customizing options. Also helped with pricing. So thankful for their help! Couches are beautiful, like everything in this store.

(Translated by Google) Excellent service. Very kind and patient. (Original) Excelente el servicio. Muy amable y paciente.

So kind and patient!! Excellent service

Josh Freeman was a great salesman and very knowledgeable and sweet person. Thank you buddy..

Sean Crouse was the most courteous and professional sale person I have dealt with, in any business, in a long time. He will be the first "go to" furniture sales rep I will go to. Manager was supportive and inviting. Keep up the good work guys.

Esteban was excellent. He took time to help me find two chairs to use with my existing to use with my existing dining suit.

Esteban was so knowledgeable and helpful to me and my mother. Could not ask for better customer service and prompt assistance. Just great!!

Great customer service. Josh was exactly on the money with his knowledge of the furniture I requested.

Oh my goodness! I cannot say enough about Josh. He is the Assistant Sales Manager. We had a really simple and thoro visit. Josh provided us with all the information we needed and then some. I would highly recommend shopping with Ashleys, and if you can get to Josh at the Burlington, NC location it is worth it.He is absolutely phenomenal. Esco and Robin Babatunde. Thanks, Josh!😘

After having a horrific experience at another Ashley store in Danville, VA. I decided to give another store a try for my perfect couch that I desperately wanted. When I walked in, John Z. and Stephanie B., immediately heard my story and helped me get the couch of my dreams with out beating around the bush, and giving significant reasonable discounts and payment options that I didn't have in the previous store. After weeks of frustration I can now say that I'm a happy customer of Ashley furniture store *~ BURLINGTON~* So Excited for my new Couch to arrive! Trust me, save your time and your money and go straight to BURLINGTON!

Great and efficient delivery people and I love my furniture

John is the GOAT furniture rep. Much appreciated for his assistance in store and over the phone. Highly recommend.

Had the pleasure of working with Josh to find the perfect couch for my new apartment

Josh Freeman was amazing helping me had a great sense of humor! And super helpful and cooperative! Would love to be assisted by him again!!

Josh was very helpful and informative about the furniture. He was also patient with all the questions we asked.

Esteban K. was friendly, relaxed, knowledgeable about the furniture--fabrics, construction, technology, took time to learn about what we were interested in, and complimentary! Definitely a salesman! Enjoyed working with him.

Excellent customer service with sales rep Esteban Kelcourse-Oquendo at your Burlington, NC location. Esteban was very patient and accommodating helping me pick out a sofa and accent tables, even though I came into store not long before closing. I will definitely purchase additional items based on Esteban's excellant customer service.

Esteban was knowledgeable The experience in the store was quick and I came out with the product I needed

Stephanie and John are AMAZING!!! They took such great care of us and our first purchase of furniture. They had great patience with all of our questions and gave us a great deal. Go see them for your furniture needs!!!

Esteban K. Was wonderful to work with took his time going over all options with us and our kids

Josh was awesome! He was informative and knew the ins and outs of the products being sold down to how it’s built. Great experience! Will definitely look for him for my next purchase.

I didn't shop here but I went with some friends and they bought a $5,000 sectional. I was impressed with the quality for the price.

Josh was a great help!

Great experience! John is awesome!

I just moved to NC and needed to purchase a couch. When I went to Ashley I was assisted by Glenn who could not have been sweeter! He was super helpful and I didn't feel pressured at any point to go with the more expensive option. Overall had a very pleasant experience and I am super excited for my new couch to be delivered :)

This was my first time buying from Ashley and I’ll definitely be back. Esteban was amazing! He was extremely friendly and knowledgeable and helped me find exactly what I wanted.

Josh F. Help us out with the purchase and aplicación to get our bed and mattress. He explained all the process and questions, was friendly, respectful.

Josh f. Courteous and friendly

Henry V was phenomenal and answered all the questions we had! Definitely would recommend coming here and seeing him!

Esteban at the Burlington location was very personable, helpful, and knowledgeable. He offered all inclusive service with my entire family.

Josh F is an excellent member! He was patient and knowledgeable with assisting me with my purchase. I was indecisive and he made the process easy. If you go to Ashley ask for Josh for expertise advice!

Esteban was amazing.

Josh was awesome salesperson

Wonderful experience friendly people or concerned that I got exactly what I wanted and didn't rush me

Great customer service from Esteban. Did not try to upsale. Showed me options. Bought what I needed with no trouble.

John Zaharris made this experience very easy and he was a huge help.

Esteban was incredibly helpful and professional. He made the process easy and quick. We are very excited for our new pieces!

Josh was awesome. Extremely knowledgeable and authentic.

I had a great experience my first time buying furniture from Asley furniture. Esteban was very friendly and great personality.

Joshua represented Ashley’s impeccably!! He sold me on the quality and the protection coverage of my items. He made me feel comfortable with my purchase with the confidence that has in Ashley’s products. Thank you for the opportunity to praise one of your most valued professionals!

Josh really helped us with the process of purchasing a table set. I will definitely come back when I need furniture!

Sean and Henry were of big help, I really enjoyed the help! Definitely recommend working with them!

Esteban was the absolute best. Great people person

Josh was a Great help to us today! We got everything we needed to make our home happier

Kevin is a wonderful salesperson. He's trustworthy and made my purchase experience easy. I will return to Ashley for future home furniture needs

Manager sat Dow with my wife and I going over payment plans monthly payments options. Veery professional and clean appealing atmosphere and polite staff...........

Josh freeman is a superstar. He was wonderful

Josh provided excellent customer service and helped us find exactly what we were looking for! Highly recommend shopping Ashley Furniture in Burlington and ask for Josh!

Josh was really helpful and had a great attitude!

Our experience with Ashley Homestore was a good one with the help from Judi Bray! She was very patient with us (we didn't really know what we were looking for), attentive, and helped us every step of the way. I definitely recommend requesting her to assist you. She went above and beyond for us. Thank you, Judi...

This is my second time this year working with Esteban. He was been a pleasure to work with and I look forward to working with him in the future!

Esteban was amazing! A pleasant no pressure sale!

Josh helped us. He was great

Me and my wife went to buy a new bedroom set and Josh greeted us as soon as we entered and helped us through every phase of our purchase. He was professional and very knowledgeable about the merchandise.

Josh did an awesome job helping us with our bedroom set! He was patient, helpful and knowledgeable. Definitely will be coming back to see him again!!

Esteban was wonderful!

Josh was excellent. I did my purchase over the phone and he made me feel like I was in the store. Great guy to work with!

Esteban was great to work with. Took time to answer all my questions and concerns. Very satisfied with my experience.

My experience with Josh was awesome. He gave me all the info I needed to make my decision easier. THANKS JOSH!!!

Josh was able to score us some amazing deals and get us a quote for some furniture. Shop here if you want great deals and good furniture!

AMAZING Customer Service!!!! Josh was so helpful in helping us find the perfect dining room table and queen bedroom set. Price, customer service and selection will keep us coming back. Thanks Ashley!

Josh is awesome and helped me with everything I could have asked for and more!

Great customer service from Lance, Shannon and John, found a great mattress set - cannot wait for it to be delivered!!

Josh Freeman’s service was the best I’ve experienced in a store. 10/10

Josh Freeman was super helpful and made sure to check up on us throughout our visit!

Esteban was the best salesman we have ever worked with. He was not pushy and let us take our time deciding what furniture we wanted. He answered all questions we had, and was so kind and knowledgeable.

Esteban was awesome great customer service very nice and helpful

Good quality furniture! The delivery and set was awesome too. They sent you multiple updates regarding delivery.

Esteban’s customer service was outstanding today! Highly recommend going straight to him when going to Ashley Furniture in Burlington!

Esteban helped us find the perfect sofa for our family.

One of the rudest stores I ever been in by a employee name Judy very disrespectful, may need to upgrade your staff

Josh was wonderful!! So friendly and helped us find the perfect couch and an even better price 😊

Great experience with Josh F. ! He helped us when we had questions but gave us space when we needed it so it wasn't a high pressure sales situation! Very much enjoyed all his help I will shop here again!

Josh was awesome! Very patient with us and customer service was on point. Wonderful experience!

Josh was great to work with. Everyone we worked with in the store was helpful.

Todays experience was so enjoyable! I wasn't sure what I was going to get...a bedroom set or a living room set.. when I first arrived this nice gentleman greeted me at the door and pointed me in the direction I needed to go to view the items I was interested in. To me, he was not a typical salesman. He was more like a consultant. He wasn't just interested in making a sale, he was helping me envision the pieces in my home. He could tell what I liked. I would suggest anyone shopping for furniture ask for Josh Freeman. He is wonderful!

Josh provided excellent customer service

Esteban was great

We had a great experience working with John! He was very knowledgeable about the product we were interested in and took the time to customize our dream sectional. It was a very low pressure environment and we appreciated the flexibility with pricing. We'll definitely be coming back again!

I Recommend the Ashley Anniversary Edition Pillow top mattress!! I have had the best nights sleep of My Adult Life!! The sales associates were very courteous, friendly and helpful. I bought a bedroom set, however, I plan on returning in the near future to purchase additional items. I Love Ashley Home Store, and if you give Ashley a try, You will love them too!!

Wide selection, exceptionally clean & well organized, Esteban & store Mgr were excellent to work with. Shall return...😊

Esteban gave excellent service. I was very pleased with how he help select my items

Esteban was really knowledgeable and very nice. I will definitely be back when I close on my house and can finally get some furniture moved in. 💪

The furniture was very modern and the staff was great.. Kevin really helped me get the best deal.. I will be back !!!

Esteban was an Excellent salesman Friendly and very personable We couldn’t ask for any better He’s the BEST

Esteban was very helpful, funny, and patient with us. We are very greatful that he helped us find the perfect sectional.

Henry was super helpful and made the ordering process seamless!

Thanks Josh for being so helpful. You were very helpful and informative.

Thanks Josh Freeman for being patient with us and making it a great experience!

Kevin was Awesome with a capital A. If there were 6 stars i would give them. He treated my husband and I with respect. He was knowledgeable about everything we brought which is rare. He was so good he was training others. Highly recomend Kevin and this store!

Esteban was great! He was very patient and helpful. Fantastic!

Josh was great awesome customer service!! He worked miracles to get us the furniture we wanted!! Will be back very soon!

Josh was fantastic to work with. He wasn’t pushy and very knowledgeable about options for chairs to go with the bar table. He was very helpful in choosing what was perfect for our space. Most definitely will be back to work with Josh!

Great service from Josh made my shopping experience a breeze!!! Very professional and knowledgeable

Josh was very helpful in my search for bar stools at Ashley's - I definitely plan on coming back for more furniture and decor down the road. Great service and atmosphere!

Shannon W. was phenomenal! He helped us find a bed for my aunt and was very knowledgeable about the benefits of the different mattresses. We were so happy with his friendly and professional service. We will definitely be back for more furniture needs!

It was a very nice time in the store, Stephanie was kind and helpful us in all or questions.

Shannon was great

I worked with Henry V. He was very helpful in finding and purchasing a great sectional for my home.

I had a great experience with the young man Josh. He was patient, kind. He explained everything and help me to understand. Great employee. If I needed anything else I would like for him to wait on me.

Kevin and Lance are the best! They took the stress out of of choosing furniture and made it so much easier. They were so helpful, patient and knowledgeable. They went above and beyond to help me with my purchases even when I spent way more time deciding than I should have. I will be back for sure! Thank you!!

I want to thank Josh for the great service he is the best

Great prices during the orange sale. Judi Bray, in the Burlington, NC store, was very knowledgeable and helpful.

John Zaraharris helped out a lot with my purchase on a couch.

Fantastic experience with John!!! So wonderful

Ashley Furniture has quality furniture that lasts for many years. We have purchased furniture from the local store several times over the past 13 years. The Delivery Team is always courteous and friendly.

Esteban was great

Bought a sectional today, Shannon was so very helpful. Last week I got a sectional for my living room and I love it. Josh was so helpful for that. Delivery was on time, set up so professional.

Esteban was absolutely amazing, the best sales professional my wife had I have ever experienced. He was tremendously helpful and knowledgeable. Great Job!! Check him out when you visit the Burlington store

Esteban was great!

Esteban did a wonderful job!

Josh did a great job showing me around the location. He assisted with the new direction I have for my living room.

My wife and I bought a new house recently and Josh was able to help us tremendously. His knowledge of the furniture available put us in the right direction

Josh Freeman was probably the most incredible associates that assisted me with my experience being so impeccable! His way of helping me with his ability to dictate what items I should go for are second to none! Thank you again!

Josh Freeman is awesome!!! Truly went out of his way to make sure I had the right furniture for my living room. Lance was also very helpful in offering his interior design background!!!

My husband and I had a great experience when we went a couple weeks ago. Josh did a fantastic job helping us picture our space and get something for our movie room that would be cozy and accommodate us and our 4 kids as they get older and want/need more space. We're very pleased with the pieces we chose and for Josh answering our questions, being super patient with us as we deliberated, and helping us get a great price that worked for our budget. We're just waiting on one more item and the space is already looking great!

Esteban K. was SOOOO awesome throughout our entire experience! Hope he wins!👍

Henry and Stephanie were amazing, great customer service! They really help us out a lot.

Henry & Stephanie were great to us ! Will be back for sure.

Josh F was amazing, he helped my whole family to get just what we wanted. He was on top of every question and need that we had. Trying to give us the best deals and service. Very friendly and polite. We had an awesome experience, definitely coming back. Thank you Josh!!

Just bought a beautiful, sturdy dresser for our spare bedroom. The original price was out of our budget but John Zaharris worked with me so the dresser is ours! I am ecstatic! John and Manager Ben also helped load the dresser into our truck with cardboard cushioning and plastic rain protection. Another home run! Leaders do what it takes to get the job done. This is my second experience purchasing Ashley furniture and personnel at both stores were so much fun. Thank you John and Ben!!!

My daughter purchased furniture from Ashley and got a complete run around due to damaged furniture and a portion of the sectional that was ordered incorrectly. She had to take off work three different times for them to bring the correct part and replace the damaged chair they bought. When they returned for the delivery to replace the damaged portion it had a hole in the back. they rescheduled for delivery, she took off work and they never showed up. When she called to inquire about the delivery they said she must have received the delivery call by mistake because they weren't showing a delivery date. Overall horrible experience. Poor communication from Ashley and I can't get anyone to call me back to compensate her for all the time she took off from work.

Josh was so helpful and made my purchase a seamless process!

Esteban was very helpful and assisted me with finding the right mattress for my bedroom furniture. Thank you Esteban for your assistance.

I received excellent customer service from Shannon and Ben. Great experience. Highly recommend them.

Mr.John was our server and he was very helpful when it came to what we were looking for at the moment so thank you Mr.John. best worker there

Great customer service from my sales agent Josh as soon as I walked into the store until the time I left. His professionalism, expertise, and positive attitude were top tier. Ashley has a beautiful, broad selection of furniture and home decor in store and online at great prices with flexible payment options which the manager Ben assisted me with. Friendly on time delivery men sealed the deal! I will definitely purchase again! I highly recommend shopping here! Ask for Josh! 👍

Henry is a great salesperson

Esteban was very informative and kind. He helped me get a chair for my sis/best friend!! He made sure that I got the best deal possible. He was very friendly. I would recommend anyone going to purchase furniture to head to Ashley’s furniture and see Esteban. You’ll be pleased.

Today, I was very fortunate to be provided outstanding service by Henry V. who assisted me with purchasing an amazing dining set! What a blessed experience!

We had an amazing experience! Aurelia is such a great sales lady! Go see her for all your needs she will treat you right and make the deal happen!!

Esteban was great. He helped us secure a new mattress and bed frame. Super knowledgeable about everything. We will be back to purchase more furniture in the future.

Excellent customer service!! John Zaharris. Will definitely refer customers to John.

Judi was extremely knowledgeable and helpful. Excellent customer service.

Josh offered superior service and answered all our questions.

My experience with Josh Freeman was superb from the beginning until my purchase of a reclining sofa & loveseat set.. Josh answered all questions and when he didn't have the answer, he went to his manager and they both assisted me together as a team...great customer service and I am 100% satisfied with my purchase... Thanks Josh for all of your help with my purchase....

I would like to share the great service I had at Ashley Homestore with Josh. I was looking into finding furniture for my mother and this man was knowledgeable. He gave me information on the recliner and mattress she was interested in. Even told me about the protection plan guardian and would be helpful in case of an accident. I will definitely be back when it is time for me to purchase a new mattress myself. Phenomenal customer service.

I just want to say how please I am with the service I received at Ashley. Your associate Josh did an amazing job with assisting when I visited the store. Even though I live out of town, he gave me great information regarding some of the furniture I was interested in. He was very patient, kind and answered all of the questions I needed answered. Will definitely be recommending my family and friends who live close by.

Henry V. Was an excellent sales consultant. So much patience with our son who has special needs. I would highly recommend Ashley and Henry for furniture needs! We also have had Sean help us out at the Burlington Store. He was knowledgeable and very helpful!

Had a great experience with Shannon and Lance! They took their time and were very helpful! Moved furniture around to compare and get visuals!

My wife and I worked with John Zaharris and had an excellent, NO PRESSURE, experience! We explained that we had a line on some brand new used items that matched exactly what we were looking at in the store. We were able to acquire some, but not all, of the pieces that we wanted from the used seller. John had told us that Ashely price matched and he was NOT kidding! We found the other pieces that we needed for less online and John promptly got approval for Ashley to price match so we could order those pieces with John. The indoor delivery and 5 year (vs 1) warranty were VERY reasonably priced so that made our decision to go back to John even easier! Stop in and see John to have a refreshing NO PRESSURE sales experience at Ashely in Burlington!

Henry V was the man!! He made furniture shopping such an enjoyable and personable experience!! 10/10 would recommend again!

Henry did a great job showing us around and helping to make the right decision

My husband and I were looking for a new kitchen table and bedroom suite. Josh freeman was our consultant he was very helpful & patient with us. I definitely recommend seeing josh for any of your needs

Henry & Lance were great! Gave us space to make our decision but checked in to make sure we had all the information we needed.

Judi Bray was one of the best customer service interactions I have ever had, thank you, I will be back.

I just love this store and Josh made my buying experience that much better. He was very professional but yet fun to work with. It was like spending an afternoon with a friend. He's very informative, patient, and really helpful with decision making. I didn't feel pressured at all. I really wish car dealerships had sales personnel like Josh. Ashley needs to do whatever they can to keep Josh around because I hope to work with him again some day!!

Henry was very helpful, and the buying process easy

John and Lance were exceptional!!! Very patient and kind assisting me with my purchase. Thank you both!

Went in trying to buy a sectional and a mattress but I do not recommend this place they are not straightforward, will not work with you and will not explain the financing options well. They tricked me into doing what they said was a pre approval for Wells Fargo and when I asked if this was a credit card they told me it wasn’t. Well I just received the credit card in the mail so don’t understand why they said it wasn’t a credit card. So now I have a credit card I will never use because I wasn’t aware it was a credit card. They made inappropriate comments to me when I said I didn’t want to pay for the delivery for them to take the mattress inside the house for me. The manager told me “I have a purple mattress in the back if you want to see how heavy it is”. I was assisted by Henry and a manager that I can’t remember his name. If I could give this place zero stars I would very unprofessional place.

Esteban was super helpful and very friendly. My shopping experience was amazing with his help.

Go see Estaban he is the best!!!

John was awesome he was very friendly and helpful and honest guy no pressure on a sale

John Zaharris was pleasant to shop with! He was understanding with our desires and tried to accommodate us as much as possible. Highly Recommended!

Guy showing us around was very helpful and nice

Just wanted to reach out and say sales person Judy is great to work with . We really enjoyed our experience and our purchase, thank you to Judy.

Judy was so helpful in helping us pick out a mattress. So knowledgeable in the different types and features. Thanks again Judy!

Kevin at Ashley Furniture was fantastic! Very patient, helpful, and got us a great deal on some furniture.

Henry was great!

Henry took very good care me and my wife today. He is very knowledgeable on each item we looked at.

Kevin is the best. Great guy to work with. This was our 3rd experience working with him and we will certainly work with him again in the future.

Kevin is the perfect balance of giving the customer needed information to become knowledgeable of their purchase, and allowing the customer space to make a personal decision without feeling pushed. We always ask for him by name when we visit.

Henry was an amazing sales associate, really knew what he was talking about! When we came back to make a purchase we made sure to meet with Henry again 😌

Henry did a great job 👍

Bought a mattress ask for John he was great.

John made the first time experience for us so smooth. Thank you for all your help!

Kevin and Lance at Ashley furniture in Burlington NC spent a lot of time sorting through living room ideas based on the photos I showed them. They were patient, fun, knowledgeable and worked with me to find what I was looking for. They even allowed me to return a piece of furniture that didn’t go well in my room, sat down with me again, and helped me muddle my way through the process again. Keven was available through text messenger any time I had a question or concern. I really enjoyed my experience at Ashley. I’ll definitely be back for any updates I’ll be making in my home!!! Thank you so much you guys!!!! Here are photos of the tables and two recliners we purchased! Our room is comfy, cozy and so much easier to watch tv with these recliners!!! We’re loving this room! Thank you again Kevin and Lance!!!

Henry helped me at the Burlington location, service was nice and gave me a recommendation on a couch wasn’t expecting to buy

Kevin was AWESOME! He got us exactly what we were looking for at an AMAZING price!

Absolutely great experience!!! Henry did an a phenomenal job!! He went above and beyond to help me get what I needed at a great price too!! I will always ask for him for future purchases! Thank you again Henry!!!!

Henry has helped us every time we have came in. Super nice and helpful! We definitely love his customer service. Will ask for him every time we come in.

I tried to call the Burlington Store. I got customer service who was in a whole another state. I asked her how I could call my local store. She told me I couldn’t call the store. I would have to go there. That is the worst customer service ever!!!! I told her I wanted to order a piece of furniture and she told me she would have to transfer me to sales. I sit on hold for 20 min and no one ever answered. I called back two more times and never got anyone. Needless to say I will go somewhere else. THE WORST CUSTOMER SERVICE EVER!!!!!!!!!

Absolutely great!! Esteban is highly recommended!

Henry is very friendly and helpful. I will only work with him when I come back to get my purple bed . He is the best

Henry Villatoro was extremely helpful with finding us the right couch and rug to set up our new living room. When we couldn't find the color we wanted, he helped us look for a color to match the furniture we already had.

I Ike the style of your products. They satisfy my desires. Most importantly the customer service I received was second to none.

Great job Josh!!! Excellent service!!

Josh did a fantastic job with top-notch customer service.

We shopped at Ashley's for years in burlington.And have always been treated with respect and professionalism from the sales clerk Judy to the stores manager Lance.If there is any glitch in any part of the process they handled it with no problem.They are always courteous and professional .We choose to always purchase our home furniture from Ashley's because of there quality furniture and staff -The Hurlockers

Josh was so awesome! I didn’t expect to leave with two couches when I walked in but he was so patient with my indecisiveness and crunching numbers to help me with my decision. We’ll be back for more furniture soon!

Awesome shopping experience with Josh! Super helpful and kind! 10 stars if I could rate that many on here!

Worked with Josh Freeman who was an exceptional salesman. He greeted us, gave an overview of the sales and then was available when we had questions. No hovering no high pressure just excellent customer service. Highly recommend Josh if you are looking for furniture at Ashley in Burlington.

Josh Freeman was the best sales associate ever he took care of me and my grandma! Thanks Josh have a great holiday

Shannon' Wade was great helping to find a new mattress. Very knowledgeable young man.

Henry did a great job.

Esteban was Great salesman. Great personality and humor was very refreshing! He actually sold us didn’t matter what we were buying. Thanks so much Esteban!!!! J. Jones

Preston was amazing. We definitely will be doing business with him again.

Preston was really great in helping us out. And we will be doing more business with him.

Shannon, Ben and Preston made my shopping experience great. They were informative, helpful and had great senses of humor. Shannon made sure to ask all the right questions to guide me to a purchase I absolutely love. Ben and Preston helped me get the best deal with my financing. I always search many furniture stores and end up back at this Ashley store.

Esteban was very helpful and gave us great customer service.

I worked with Josh Freeman and Esteban on a recent purchase of dining room chairs and a living room set. They were so helpful in walking me through the process and picking the best sets for my home. Keep up the great work!!

Best customer service ever from Henry Villatoro! I could not be happier with my service and the furniture I purchased!!

Henry and Lance were awesome. Highly recommend both of them

Esteban was excellent!! He was very kind and EXTREMELY patient. He gave excellent advise and made sure we left 100% satisfied!

Esteban was so efficient and answered all my questions patiently I was in here for 3 hours I will be back 😊

We have been repeat customers at the Burlington store. Every piece we have purchased is great quality and lasts, but it's the service we receive from Judy each time that keeps us coming back. Judy is friendly, professional, and always willing to help get us what we like for the best price!

Josh F made the purchase of my Dad’s recliner seamless! Very professional, helpful, and a pleasure to work with!

My wife and I had a wonderful experience with Shannon and Lance. They were both very attentive and helpful. Supportive without pressuring us to make a purchase. We highly recommend them both!

I just wanted say Judi and Lance are the BEST. I came into the Burlington store spoke with Judi she was knowledgeable and patient with me. I came back in to switched out some things was helped by Lance who made the switch so easy without any hesitation. This has been one of the BEST experiences, I’ve had with Ashley I have been a customer for YEARS!!!!

The service that was provided was excellent. Thank you Preston and Kevin ! If you are looking for furniture please ask for theses guys. Ashley Furniture location in Burlington NC

Preston, Ben and Shannon were awesome! Great experience! Love this store!!!

Excellent service !! Preston did an amazing Job helping us find our perfect new couch!! Go see Preston in Burlington

Preston at Ashley furniture was Amazing!!! He was very helpful in finding the perfect couch for our first home! 10/10 recommend

Preston is the man! Helped us get our dream sectional at a great price! Will definitely be back and ask for Preston again!

Had a great experience with Josh and Preston. Thank you!

We have purchased from Ashley Furniture for more than 10 years now and have always had a good experience. Today we had the pleasure of being assisted by Shannon Wade and the assistant manager Lance. Shannon is so very knowledgeable about different types of fabric and how it holds up over time. Lance went out of his way to make our buying experience comfortable for us. Both Shannon and Lance did not rush us and took time with us as we explained what we were looking for and guided us along the way. I highly recommend you asking for their service when you shop there.

Was in store on 12/2/22 had Josh Freeman helping very very helpful and very polite and explained everything I needed to know about my purchase. Overall great experience , thank you so much

Henry V was our sales person and he was amazing. He was very patient with me and answered all my questions.

If buying a warranty please beware, they will do everything possible to void your warranty, even when telling them it was an accident! Please read other non-Google reviews, including BBB, before purchasing! My table has no finish on it at all, everything that touches it scratches it, just absolutely ridiculous. I started complaining less then a month after purchasing about the poor quality, Ashley would not replace it with a different model and the warranty company refuses to fix it. Last time I buy from Ashley's!

My wife and I bought a table and the 5 year warranty but instead they declined us coverage when we got a scratch, they tell you that if it is accidentally done they will come to your house and fix it or replace if needed. All this warranty service place is like everywhere else, come up with a reason why they do not have to come out to service anything. So if you are planning on getting a warranty, save your money, its over $300 and they will not fix anything anyways! I am no longer an Ashley customer!!!

good friendly people Very helpful

Judy was one of the biggest helps in our search for furniture! She took our wish list and found exactly what we needed and in our price range with no pushy sales speech! I’ll definitely be a return customer!

We had a wonderful experience at Ashley! We worked with Judi and she was the best! She got us a great deal and was very knowledgeable and helpful! We will be back for sure.

Worked with Judi today. She was fantastic and got us a great deal! Very knowledgeable and friendly.

Great service from Judi! Got me two great deals both time I came into the store. If you ever find yourself at Ashley Furniture in Burlington ask for Judi and tell her “I need you to take me to New York!!”

Came in to get an idea of what we wanted and left having purchased the perfect items for us. Shannon and Ben were excellent, made the process extremely easy and gave us an amazing Black Friday deal! This is our 3rd time purchasing furniture from this location and we really appreciate them.

Henry Villatoro was calm, kind and very helpful. You should ask for him. 😀

Josh F was super helpful in picking out new bedroom furniture for our son! Very friendly and not pushy at all!!!!

Josh F. provided me with great service and no pressure ☺️

Shannon is very knowledgeable and personable. He was a delight to work with. Store manager Ben negotiated a very good deal for me.

The service was great. The quality of furniture is better than other furniture stores. Well made.

Josh F was amazing and such an awesome person to work with!!! Please look him up when Ashley, University Drive Burlington.