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Ashley Store | Burlington, NC 27215
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Burlington, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Burlington, NC!
Since 2007, Ashley Burlington has helped our neighbors find the home furnishings and decor to create the homes and lifestyles they want at unmatched value. If you’re searching for furniture stores in Burlington or the greater Greensboro-Winston-Salem-High Point area, stop by our vast showroom full of inspiration and designs that suit your personality and your home’s changing needs.
Creativity, Quality, and Affordable Prices
At Ashley Burlington, we understand that shopping for furniture involves testing out pieces and imagining how they’ll work in your space. That’s why our store features inspirational displays, complete with a variety of accessories that can jump-start your look or add the right finishing touch.
Our living room furniture, bedroom sets, and dining sets include traditional, cottage, farmhouse, and French country designs of washed oaks, two-tone finishes, and plush upholstery that holds up under busy lifestyles. We also carry mid-century modern, urban, boho, and contemporary designs such as Modern Refinery, offering sophistication and comfort.
Speaking of comfort, our power reclining products and sectionals provide options for crafting an entertaining space for the big game or kicking back with streaming favorites when you’re ready to unwind. Some have features like built-in storage or the modular ability to rearrange into whatever configuration your home needs.
When you’re ready to upgrade your bedroom, check out our furnishings and mattresses. We carry memory foam and hybrid styles featuring the latest in cooling and sleep technology, from leading brands such as Temper-Pedic, Simmons, Serta, and Sealy to our own customer-favored Ashley Sleep line.
Don’t forget our wide selection of outdoor furniture, including dining sets, sectionals, accent seating, umbrellas, and lighting, to design your perfect getaway right in your backyard.
Ashley Burlington Gives Back
At Ashley Burlington, we don’t just help our customers build homes full of memories. We also enjoy taking part in community social responsibility initiatives, from local charitable events and festivals to Ashley’s Hope to Dream program. A good night’s sleep helps children in so many ways, from doing better in school to leading more productive, healthier lives. That’s why we’re proud to donate a portion of our store’s mattress sales to deserving children so they can have their own beds, including pillows, mattresses, bed frames, and bedding. We’re happy to note that since 2010, this wonderful initiative has given more than 125,000 children in North America sweet dreams.
How to Find Us and When to Visit
You’ll find our Ashley Burlington showroom at 1439 University Drive, in the same shopping center as Target and about a mile from Alamance Crossing. If you’d like to shop at your leisure, come by any weekday from 11 a.m. to 3 p.m. Otherwise, visit us Monday through Saturday from 10 a.m. to 7 p.m. and Sunday from 12 p.m. to 6 p.m. For more information about Ashley locations in North Carolina or to make an appointment with one of our friendly sales associates, please call us at (336) 395-0040.
Customer Service
In-store offers
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What our customers say
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Had a lovely experience purchasing a couch today with Josh. Very helpful and thorough
Kevin did amazing! Found us great deals and we are heading out very satisfied customers, will be back!
Awesomeness from Josh Freeman
Sean Crouse was AMAZING in so many ways. He was kind and patient when discussing things. He was also very knowledgeable about the furniture and effective at helping us to make decisions. He also went above and beyond with helping to schedule our delivery. Would recommend going to the Ashley store in Burlington. I've gone to Durham, and they DON'T compare.
Great customer service by Josh and team
Had the pleasure to work with Sean Crouse at Ashley Furniture in Burlington NC. He saw our vision and was able to match everything we envisioned seamlessly. Both he and the store manager Josh were extremely nice and more than helpful. We had a great experience and definitely recommend!
Sean was awesome and extremely patient while we were trying to figure out living room furniture!
Sean Crouse was very nice and helpful. Explained everything very thoroughly.
Sean was a wonderful help to me and my husband this evening!
Sean Comer is incredibly helpful and made my purchase experience a delight
Everybody was super friendly and helpful! Great customer service!
I had the pleasure of working with Sean Crouse today. He was helpful and knowledgeable about the furniture I planned to purchase. I'd recommend asking for him if you're looking to purchase any furniture.
Terrible business, terrible service if I could give a zero star I would
After 5 months of waiting for a coffee table you guys wouldn’t even give me the hand to pull my rug out.. I understand your policy but at least give me the decency and help me it would have taken all but 30 seconds. Not only is Ashley furniture ever getting a single cent from me again I’m also never advising anyone ever to buy anything from this company again. Burlington North Carolina location sold me the furniture back in May, told me it was a 5-7 week delivery which turned into 5 months… I had actually gone into the store after waiting 4 or so months and they proceeded to even forget that my order was even placed! Terrible business, terrible service if I could give a zero star I would.
Had such a great experience the first time. I'm going back to purchase more furniture. Furniture is heavy duty, not cheap put together. The customer Service I received from the salesman to the delivery drivers. I love Ashley furniture.
Kevin at the Burlington store is my go-to person when I need help in finding the perfect piece of furniture. Both my sister and I have had such good help from Kevin. He is knowledgeable about the stock and very pleasant to work with.
Exceptional Service and Support We recently visited Ashley Furniture and had the pleasure of working with Josh Freeman. From the moment we walked in, Josh was incredibly helpful and patient, taking the time to really understand our needs. He guided us through the options without ever making us feel rushed, and his knowledge about the furniture was impressive. We never felt pressured, which is a rare find in customer service these days. His professionalism and genuine desire to help made the entire experience smooth and enjoyable. If you’re looking for great service and someone who actually listens, Josh is your guy! Highly recommend!
Sean was so friendly & helpful! Such an easy process & ended up with two beautiful bookcases! When you come to this location make sure to ask for him. Funny & easy to work with!
Josh was an amazing rep. He was very helpful and knowledgeable of the material, designs, and availability. When Josh says he will take of you, he means it! We will be returning for a future purchase and hope to get Josh!
Sean C. was very professional and knowledgeable about the furniture. I purchased a full living room set from him and couldn’t be happier with the purchase.
Wonderful customer service and selection.
Kevin and Sean were great guys. Very helpful. I will ask for them on my next purchase.
Both Sean’s were super great here at Ashley’s!
If you need anything from Ashley...see Sean Crouse. He will take care of any and all your needs. I came in unsure about making a purchase & he made sure I had exactly what I need and want. He knows his stuff & enjoy his job while making you comfortable in the process. So glad he was available to help me at the time I came in!!
Sean Comer was amazing and help me get everything I needed. I really enjoyed him he was very patient with me and my husband. I had a great experience starting at the front door.
Sean is absolutely fabulous. He worked out every detail of our purchase was super knowledgeable about every thing we ask about. We will be buying everything furniture wise from this store because of his customer service!!
Josh got us started Saturday afternoon. Sunday when we returned, Shawn was fantastic and made the process quick and easy. We were in and out in 25 minutes. Great service. Thank you!
Josh was super friendly and helpful. Would recommend to anyone I know!
Excellent customer service 👏
I went into Ashley in Burlington just expecting to browse & feel out what they have in person, but ended up leaving with my first new couch! Josh was the absolute best and it’s clear why he is the assistant sales manager. He answered all of my questions before I knew what to ask and took me step by step through literally everything; even their ample financing options. Seriously a God send. He was super patient and genuinely nice despite my indecisiveness lol. Huge thanks to Ashley’s team and especially Josh!
Josh made the process super easy! He was very informative about what we were buying and gave us the best information. He really went above and beyond for my husband and I. I would greatly recommend Ashley furniture to my friends and family.
Sean Crouse was wonderful. Very patient as this was my third time looking before I bought.
Had the best service from John Freeman. Highly recommend!
We worked with Sean in finding the right piece of furniture. He was amazing!
Sean was great to work and he knew about all of the products sold by Ashley
My experience at the Burlington store was superb. Sean, my sales person was very knowledgeable, professional, and attentive. He has a pleasant and kind demeanor. Thanks to Sean, I had a rewarding shopping experience.
Sean Crouse was so nice. He helped us find our perfect mattress and living room set! Thank you
Sean Crouse was Fantastic. He was so helpful and informative. Go and ask for Sean
Simply put, Sean was helpful and awesome. Nothing more could really be said, be sure to get his help and expertise
Josh Freeman excellent atention, Im so happy
Josh was amazing help he took his time and help show me several sofas and a the full living room set in the store. He was very polite and knowledgeable! Great buying experience and I will definitely be going back.
Shawn was a great help in deciding on purchase
Sean was so helpful. He helped us pick out the right furniture for our new home.
Sean was such a great person to work with. Super informative and so nice!! looking forward to doing more business with him in the future. Everyone go see Sean at Ashley’s!!!
Josh was very helpful. He showed me and my family great customer service. Very pleasant.
Sean was excellent with his expertise in everything that we asked him Very nice personality and excellent communication skills Very satisfied
Great people, friendly hands-on and knowledgeable staff who show they care. They go the extra mile to listen and meet you where you are, even if you don't purchase from them that day.
Sean was excellent!!! So friendly!! Helped us so much and even gave us the best price possible!!! He offered water and was a super salesman!!!! I would definitely buy from Him again!!
Sean was a great help with choosing the perfect couch for me!! He was so easy to talk to and explained everything! If you ever need help at Ashley, ask for Sean!!
Josh and Sean were absolutely amazing to work with I will definitely be back to shop again!
Josh was wonderful and so helpful. Not pushy at all and a pleasure to do business with. Shout out you Josh!
Sean Crouse was great!!! We came in with a dinning room set in mind and the whole process was seamless!! He gave me great advice on decorating also. I highly recommend working with him. Thanks Sean!!!
Josh was amazing with helping me out base our furniture!
Josh was amazing. It was super nice not to be pressured. Josh was super friendly and pleasure to do business with. I would definitely recommend Ashley furniture to a friend.
I had an amazing customer service experience with Josh Freeman. He was helpful, personable, Knowledgeable and gave good input regarding production selection.
Absolutely love Sean and Josh… they really took care of me and got me everything I needed. I recommend them at the Ashley’s in Burlington
Sean and Josh were wonderful sales people' could not recommend more for furniture and design ideas. They put me in my DREAM living room. THANK YOU!!
This was the best experience I’ve had buying furniture. Sean made this process easy and made sure we were well taken care of.
Sean was absolutely awesome to work with!! He helped my husband and I find the perfect items for our new house. He will literally help you build the perfect vision for your home.
Sean is talk, dark, and handsome. He was extremely helpful and provided the help I needed. Wonderful customer service!
Both Josh and Sean were very knowledgeable and helpful. Great experience
Sean was super friendly and helpful with ordering a new bed for our daughter! Great customer service!
Josh was amazing, I will be back just because of him. He greeted us, helped us, he asked questions, answered questions, and sold us!!! Excellent service! Ask for Josh!!!
I came to the Ashley furniture store in Burlington with my daughter. Josh provided excellent customer service! He was great with designing spaces for my daughter’s new apartment and he was very personable and enthusiastic with his recommendations. We had a wonderful experience! Thanks Josh!
We got work with Josh and he was great and very helpful with my design plans! 10/10 I would recommend working with him!
Salesperson Sean Crouse was extremely helpful w/ furniture selection, financing options, and he was tall, dark, and handsome.😉
Sean took amazing care of us! His design suggestions helped is fine the perfect pieces!
Henry was terrific!!
Josh was awesome and very welcoming
Lance and Kevin were great! They helped me find everything I needed as well as making everything quick and easy 10/10 definitely recommend!!!
Had a great experience with learning about the product as well as the sales , the sales representative Josh was excellent.
I had the most amazing experience! Josh was so helpful, patient, knowledgeable and friendly. I could not have asked for a better or more enjoyable experience. I only wish there were more things I needed for my home, because I know I would have absolutely been taken care of. I know that if there is anything else that I need, I will absolutely come back and hope Josh is available to help.
Josh F. was incredible, we came in a couple times while trying to decide what exactly we wanted. We appreciate all your help thank you for everything and making this experience so fun!
Great experience, Josh is very knowledgeable and welcoming into the store.
Sean was great. I would definitely recommend the store to family and friends
Sean was awesome! So helpful in selecting furniture and answering our questions. I highly recommend him. It was a great experience.
I’ve always had a great experience at this store. Sean went above and beyond answering all of my family’s questions. Actually listened and considered our specific needs. Hope to work with him again in the future!
Josh is the best!
Sean is amazing! He patiently helped us pick out the perfect furniture for our forever home.
Sean was super helpful in a very efficient way! He has nice hair!
Sean is the greatest salesman I have ever met, he has nice taste In shoes and was so helpful with getting us our perfect couch and dining room table.
Sean was amazing!
Henry V a very good helper.
Sean was great. Easy to work with and very informative. Highly recommend him. Call and ask for Sean.
Josh did a great job helping me pick out my new couch and his customer service was great!
Great job. Thanks Josh for your help.
JOSH IS AN AMAZING ASSISTANT MANAGER FOR THIS STORE. HE TAKES HIS TIME WITH YOU AND IS NOT PUSHY. HE LISTENS AND GIVES GREAT ADVICE FOR HOME FURNISHING NEEDS. WILL DEFINITELY BE BACK TO SHOP WITH HIM.
Judi Bray was amazing!!!! Thank you for taking the time to show us around and help us pick out our next mattress.
Great experience with Sean ! He knew what he was talking about and has extensive knowledge in all the furniture items.
Sean was a big help! If you go, make sure to ask for him. Super friendly, helpful, and knowledgeable. Thank you for all your help.
Sean was absolutely AMAZING. He took the time to figure out what was best for me, my space and my fur babies! He found me the perfect piece for my house. I had the best experience thanks to him.
Henry was a great sale consultant. He helped us on price marching and saving us money!
Henry v. Was so wonderful in ensuring we find the right new mattress with no added pressure.
Josh Freeman was extremely knowledgeable and professional!!!!
I have always appreciated Ashley Homestore and Ashley furniture - UNTIL I ordered a $1000 chair online and had to return it. They provide a 72 hour window for returns and I called no less than 20 times over the course of those 72 hours. I never got through, I kept being put on hold and then disconnected, or I'd speak to someone who would transfer me, and I'd get disconnected, or I would simply hear a recording that they have higher than normal call volume and then - you guessed it - I'd be disconnected. I finally found the number for and called their finance dept - who transferred me to customer services again, who told me too bad, you can't return it, it's been over 72 hours!!! I went to the BBB and made a complaint which led to Ashley accepting my return. Then, after not hearing from anyone for 6 months, I get a letter in the mail that they sent my $129 deliver fee to a collection agency - a fee which they NEVER BILLED ME FOR. Now, after having paid the $129, I'm being called and emailed today by 2 different departments asking for the $129. This is an incompetent and dishonest company who scams and harasses their customers.
Sean was very helpful in getting my wife and me set up with a brand new sectional at the best price available. This location is great and would highly recommend them.
Ashley in Burlington was great! They helped us pick out a new sectional, and got us set up with a great deal. Sean was so helpful and efficient, could not recommend this location or associate more. 10/10
Sean was a great salesperson!
Sean was super helpful
John was awesome, that Patrick guy was questionable but we got exactly what we wanted at an awesome price. Ask for him and you won't be disappointed!
Janet was amazing. We had gone to our local Ashley store and what we were told didn’t make sense. We left and ordered furniture from another store. After a delay and 2 months later we still didn’t have our furniture. We happen to be in Burlington one Saturday and stopped to see if they had patio furniture out and spoke to Janet. We ended up telling her about our experience and what we had been told at our local store and she was dumbfounded as those are not Ashley’s policies. Janet helped us get the original furniture that we wanted and made us feel like we were family. Our furniture arrived before the date we were told and we love it.
Our salesperson Josh was very helpful and patient. He made mine and my husband's shopping experience very pleasant and we were satisfied with our purchase.
Sean was an amazing help!!
Our experience at Ashley furniture was very pleasant as Henry helped us find our comfy couch. He answered all our questions, gave us all options and looked for our best interest. We loved our purchase and experience. Thank you so much Henry!
Josh was so nice and helpful! Much appreciated his conversation and all the info he provided!
luscious long hair, great soul, an even better help!
Sean and Henry helped us set the perfect living room. And we were there right at closing and they were so patient.
Sean is the best!
We were able to work with Josh during our buying experience and he was absolutely amazing. He answered every question we had, was extremely friendly, gave us advice, and worked with us to find out the best deal. If I could give the staff at Ashley Furniture in Burlington 10 stars I would. Thank you for your help Josh!
If I could give Josh and his customer service a 10/5 stars, I would!! Ashley furniture store is a great place and environment to make our house a home. Highly recommend to all.
Henry was very respectful and helpful.
Henrey was so very helpful / it was a blessing to have him as our salesman
Josh was amazing and very thorough. He made the buying process seamless!
Josh was very helpful and kind, and also helped us get a great deal on our couch!
Sean is amazing. A tall and handsome brilliant man. Loved him. The hardest and best worker EVER!!!!!!
Josh was incredibly helpful in helping us find chairs for our living room. The selection and variety at the store was great and we found exactly what we were looking for. I would highly recommend Josh and Ashley Furniture.
Josh is amazing!! He took great care of us and helped us find exactly what we were looking for!
Sean and Josh were amazing! They were friendly and helped with our financing needs. They got us a great deal on our new bedroom suit.
Sean is phenomenal! I love him so much! I will be back! He’s adorable!
Sean was very helpful, he answered our questions, but wasn't pushing any one thing on us. Overall great experience.
Sean was absolutely great to work with. He listened to our needs and was not pushy. I highly recommend Sean and we will be back.
Henry and lance did an amazing job easy to work with and took the time to make sure we got exactly What we wanted and you need new furniture come check them out
Judi was great !
Judi was super nice, helpful, and knowledgeable!
Sean was super helpful and gave us all the important information to help us make the best purchase we could.
Henry made sure we left Ashely’s satisfied ! Great customer service.
Sean was awesome
Henry Villatoro and Sean Crouse were helpful to me and my wife. I highly recommend them to assist all customers.
Josh - We appreciate your warmth and professionalism. You treated us like Family. Not only were you transparent about the delivery period, but you also offered us options we could work with. You took in consideration the space we were working with in our new home. We are truly happy with our purchase.
The prices at this store are way higher than online and any other Ashley store I have been to. They said they would match the online prices, but what's the point? I ended up picking out what I liked in the store and then ordering it online. I saved about a thousand dollars!Also, the salesman was soooo pushy! He started off by saying he wouldn't bother us and then proceeded to follow us around the store. We weren't even able to have a private conversation without him interjecting himself.
Great customer service from Henry V! Awesome selection of furnitures
Sean and John were very nice and very helpful. Sean did a great job in helping us find what we wanted. They were both very accommodating, kind and knowledgeable.
Sean is super helpful and very customer service centric!
The Assistant Manager Josh was EXCELLENT!! We found a great Dining set for a great deal! Thank You Josh!
Loved John, very helpful and friendly.
Wonder ful job, didn't breath down our necks but made sure we were taken care of!
Today was a great time at Ashley furniture. Josh provided great assistance with our furniture purchase and got us connected with great products that were even better than we expected. Many thanks!
Josh F was a great help !!
Sean was a wonderful salesman, thankful for his services! Love his designer input!
Sean was very helpful towards me new furniture purchase. So thankful for his services.
I walked into the local Ashley home store with no expectations. Estaban blew me away! He spent over two hours going through each room that I am looking to furnish. Introduced me to, quite possibly, the most comfortable bed I have ever laid my body on… I have never experienced such top shelf Customer Service before spending even a dime! This store is fortunate to have such a dedicated representative. It speaks volumes for the leadership in this store. I hope that many more get to experience the level of thoughtful customer service which I experienced today. Estaban, keep up the great work. you could sell sand to a nomad…
Sean was great and excellent customer service. Will recommend to everyone.
Sean was amazing! I came to the Burlington store only looking to replace my chest drawer, and ended up landing an amazing deal on entire new bedroom set. Best Salesperson, very welcoming and friendly!
(Translated by Google) Henry Villatoro did a good job, he took great care of us. Thank you (Original) Henry Villatoro, hizo un buen trabajo, nos atendio super bien. Gracias
Esteban was great and very helpful!
The assistant manager Josh was helpful and knowledgeable about the products. Thank you for great service in the store!
John was knowledgeable about the product and very helpful with finding exactly what I was looking for!
Sean is outstanding and very knowledgeable! Great personality and cares about the customer.
I have to start out with Sean was an absolute blast! He was super attentive with my purchase and in helping me choose my new bedroom set. If you’re looking for furniture for any room, make sure to ask for him!
Top tier service. My wife and I popped into this store, fact finding over a few months and we were helped by Sean. Usually when someone just keeps coming in, they don't really put effort into the service. But not Sean, every question answered, never felt like he was hovering, but was able to be located. Very transparent in the process so he gets top marks
I had a very specific plan and aesthetic for my bedroom set. Esteban didn’t allow my specificity to deter him. With his help I found the perfect bedroom set that matched everything on my mood board. If you’re in Burlington I would highly suggest asking for him by name!!
Esteban was helpful and knowledgeable. He even went above and beyond by loading my purchase!
I finally found my dinner set, Henry was amazing, going beyond by showing us how to pair a table with chairs belongings to a different sets.Once he put everything together, it looks beautiful and exactly what I wanted. His perfect fluency in Spanish made all the process smooth and efficient. I totally recommend him.
Great experience. The salesperson was beyond what we usually expect and advise us on different issues related with our past and future purchases of furniture.
Judi was so knowledgeable and helped me to make the best choice on a dining room table! She is the best!
Judi is the best!
Sean is a fantastic sales person and remembered me when I came back to make a purchase. I will continue to seek him out because of his great attitude and service.
Judi was great assisting me with my couch and tv stand purchase!
Judy and Josh were exceptional! They answered all our questions and Judy even answered some we didn't know we had. :)
Josh was amazing with the helpful information about the options for us and very patient and friendly with answering our questions. We definitely recommend working with Josh when you are looking for new furniture!
Esteban is an excellent salesperson. Gave us all the info we needed & made our purchase experience the best.
Sean was a good salesman
Great experience
Sean was such a great help!
Judi was great and very informative. She was very helpful and sweet.
John was great to work with! Awesome customer service and he thoroughly answered all my questions!
Esteban was great...Thanks can't wait to get my furniture..
Sean was great. He helped me a whole lot and I got a great recliner. Recommend Ashley furniture is that it.
Judi and Lance were very helpful.
Esteban
Wonderful experience with Sean
Sean was very nice and helpful.
Judi Bray is awesome. She goes above and beyond to meet your needs and protect your investments.
A pleasure working with Esteban.
Esteban was amazing and great! John was also amazing!
First time buyer and Josh made a difference on our experience! Made it easy and the hospitality was a seller.
Esteban was amazing! We are so excited to get our furniture!
Esteban explained everything clearly and was so nice!
Esteban is awesome!
Judy was an all around great sales associate! Highly recommend!
Judi BRAY IS AN EXCELLENT SALES associate. Such a great help made selecting furniture so much easier!
Henry V was my salesman very professional! Ask for Henry on university Elon
Kevin was great and we feel like we got the best deal on our new furniture!
Stopped in to browse. Very nice furniture, very pricey also.
Judi bray was wonderful to work with and very helpful.
John (assistant manager) is awesome. Very laidback. Greeted us when we came in. He also showed us options online that wasn’t in the store. He explained everything thoroughly and we were able to decide on a living room set we love!
The search for the perfect mattress is a hard job, Judy was very knowledgeable and we had no problems deciding on a mattress.
Judy Bray was awesome in our adventures to find the best mattress for us. We left after our first visit and had decided by the end of the week to come back and purchase our mattress from Ashley Furniture and Judy.
We had a great experience at this store. Josh was very helpful and pleasant to work with. He never rushed us and took as much time as we needed to select the furniture that we absolutely love. I would recommend Josh to anyone looking to buy furniture.
John and Esteban were very knowledgeable about the product and very professional . It was a pleasure doing business with them.
After ordering a mattress and first day of fifth week it had not arrived despite me contacting them multiple times I finally asked for a refund. Staff are very friendly however no communication was made to me throughout the process regarding the extended delay.
Sean was very nice and attentive to our needs. Quick check out.
Judi was super helpful, and the store had so many options and styles! Would definitely recommend to a friend!
Henry V
Great store, Judy was very knowledgeable and helpful. Ask for Judy when you need furniture.
What I can about this place that doesn’t it justice?? That’s the problem this place was so welcoming and the prices are high but when you have great consultants like Lance and Henry everything is within reach. I would give it them 1000 rating but Google doesn’t go that high
I couldn't have asked for better service. Lance and Henry definitely made sure I was happy and well taken care of. I'll be back in the future for more purchases.
My wife and I were in the market for a new dinning set. We went to Ashley in Burlington to look at their options and met Sean. He was very pleasant to work with, and was able to help us get the set we wanted with the financing we wanted. He made sure we knew exactly what we were getting and broke down all the cost, and delivery. We were in and out in no time,!
Kevin Collins was patient, encouraging and wonderful. He was very detailed. I am recommending him to others !
Judi was great and very helpful! She made our purchase a breeze
Judy
Sean was very professional and helpful and wonderful to talk with
This place is amazing! I love the military sale Josh gave us! Very affordable!
Josh was amazingly helpful and was able to work out a fantastic deal on a new sofa and loveseat!!!! Thank you Josh!!!
Sean is well-informed about the products and answered all of our questions. He shared the options available to us with the bed style. There were also ample delivery options for us to choose from. Thanks, Sean!
I have practically redecorated my entire home with Sean at the Burlington Ashley Home Store. The experience was top notch from start to finish, and I am loving my new furniture!
Josh was awesome and very helpful!
Henry is very helpful and informative. Thank you for always giving us a warm welcoming experience.
Josh was excellent! Thank you for great service!
Thanks to Esteban for the help
She so amazing Judi bray
Sean C. Was great! We came to find new furniture and worked with Sean C. He is friendly, knowledgeable and answered all our questions. Great experience for us!
Sean was great helped us with our purchase!
Excellent Customer Service
Sean was amazing helping us find the right mattress. We came in and needed one same day. He was great
Sean was extremely patient in helping create a new kitchen and dining room. He went above and beyond, staying after his shift to finish the process.
John Zaharris was Awesome!! He went over and beyond to make sure we had what we wanted. The process was very easy and John was very thorough, making sure we understood everything
Judi was personable, honest and very easy to work with.
Henry was fun to work with
John was great with helping us with every question we had for every furniture we asked about highly recommend.
Sean was absolutely awesome His Customer service was great
Sean is an outstanding and patient sales representative. We appreciated his attention to our vision and enjoyed our time spent in the store. Thanks Sean!
Henry V. did a good job helping us find what we were looking for.
Henry did an amazing job helping me and my family today
Henry was ok
Esteban was wonderful to work with. delivery team was fantastic. Furniture is great quality
Esteban appreciate you bro helped us a lot
Sean was great and super helpful!
Excellent experience, John Zaharris was a great sales person!
Henry was wonderful!!
Esteban was great, 100% great customer service. Definitely will come again and ask for him!
We went in looking for a couch and the first time Kevin helped us. Kevin was very helpful, nice we told him we would be back when we came back he wasn’t working so Esteban helped us find the perfect couch for us!!! He was very helpful as well, went over everything with us and was funny!
Absolutely fabulous sales experience. It was such a wonderful thing to be able to walk in without feeling pressured and have a kind human help me so graciously. The whole staff was an absolute delight.
Sean was friendly and very helpful. We found what we wanted . He explained the financial terms very well.
John and Josh and sean were AWESOME. They were knowledgeable and very helpful.
Josh was amazing!! Patient with my mom and very responsive!!
Henry and Josh were the best I ever had.
I purchased a Total protection plan from Guardian at Ashley Furniture and now when i reported the frame in the couch I got a refusal because it must be accidental and within 30 days, WHAT?. How can a failure of the frame be accidental, it breaks or warps over time. They denied saying the damage happened more than 30 days ago, no it’s been breaking for some time but recently became very noticeable. I think that many purchasers of this plan got duped into thinking they will be taken care of when something fails during the 5 years period. I paid $299.00 for absolutely NOTHING. To the people reading my and other 44% of the ONE STAR ratings, save your money and don't buy this protection, it's a sham.
Henry was very helpful and my couch came exactly on time as promised!
Sean was very helpful and professional. He worked with us and even rushed so we could be at an appointment.
Esteban was amazing! Very friendly and helpful with our purchase!
Leonard was an excellent associate! He was friendly and informative. He offered all the information and assistance we needed without being overbearing. He processed our transaction smoothly and efficiently, and all with a smile!
John did a great job explaining everything thing to us, and let us shop without being pressured.
Esteban was the man, he’s a dawg
Esteban a dawg fr
Esteban was great at showing and giving me my options. He took a lot of time explaining things to me not knowing if I was going to purchase. In the same light Josh was more than helpful as well. I would recommend shopping here at Ashley Furniture. They have nice furniture for your bedroom, dining and living room!
Judi was an absolute pleasure to work with. She was very patient & kind. She helped us find exactly what we were looking for. We look forward to working with her again.
Josh and Kevin Gave excellent Service while in the store on two separate occasions. I thank them for both being patient and gave great information. Ask for them when you come in!
sean was really helpful
Sean was so kind, very helpful and down to earth.
Sean was great!
We had a great experience at this store! Josh was incredibly helpful! He took his time with us and made sure we had all the information we needed while being super friendly!
Josh was fantastic! Very detailed and went over every concern we had! Thanks, Josh!
Great experiences with both Kevin and Shawn today helping my fiancé and I find the perfect couch for our new space. Very helpful and knowledgeable about their products
Kevin C. Was very personable and John helped us though the wonderful process
Working with Kevin and John was a breeze. They helped us get exactly what we wanted within our budget!
Great and knowledgeable staff. Judi has given me enough knowledge to buy quality furniture and Ashley's is the place to be.
Very nice store, nice furniture.
John was extremely helpful and thorough. He explained everything clearly and honestly. He was also really funny. 10/10.
Judi was excellent! Always love shopping here for our furniture.
Josh was very pleasant to work with. Wasn't pushy at all. Helped me find exactly what I needed. Thanks so much Josh
Henry was awesome, helped us pick out our living room & brand new mattress. Was so informative and kind. Highly recommended asking for him when you go in next!
Josh was very informative on finding me and my friend great furniture
Josh is extremely helpful!
Judi gave me excellent service and I am very satisfied.
Sean was great!
My fiancé and I had an awesome experience at Ashely working with Sean! He is so outgoing and helpful, and we are very excited to get our new beautiful couch!
We went to Multiple Ashley Furniture Stores in a 50 mile radius, I can say that this Burlington Store had the best Customer Service and layout! Sean was awesome to work with, he was very detailed and nice. He also showed us multiple options and worked around our budget. Ask for Sean!!! Thank you Ashley for your Excellent Service!
(Translated by Google) Henry helped us very well with everything we needed and answered all our questions, he has a 10 out of 10.... (Original) Henry nos ayudó muy bien en todo lo que necesitamos y nos contestó todas nuestras preguntas,tiene un 10 de 10....
Went in to look for a mattress and was able to find exactly what we were looking for with great customer service and attention to detail! Shoutout to John for all of his assistance!
John was great ! Awesome service!!
(Translated by Google) Henry is an excellent salesman and very kind. (Original) Henry es un excelente vendedor y muy amable.
Sean was great! Kind and thoughtful, offered great suppressions.
Sean was great!
Esteban was great and very patient with a difficult search. Great customer service!
Sean was great and went the extra mile to meet our expectations.
Sean was great… very helpful in our decision making
We love Sean!! Very helpful and knowledgeable in our furniture journey!
Great Service from Sean! Very impressed!
Sean was wonderful and very friendly
Esteban and Josh were excellent with their friendliness and eagerness to help. They were great and very knowledgeable about the diffrent selections
Sean was very kind and helpful.
We had an excellent customer experience with Assistant Manager, Josh Freeman at the Burlington Ashley Furniture location. Josh took time with us, listened to our questions and found great deals for us.
Sean did an amazing job and was patient with all our questions. He made sure we were completely happy with our purchase. A great experience.
Esteban was fantastic! Very helpful in guiding us through buying a living room set that would match our brand new home!
Amazing customer service and an absolutely amazing knowledge of the items that I purchased..He was personable and professional..
Sean was Very helpful !
Sean was extremely kind and knowledgeable. Sean had an immediate answer to all our questions. Will definitely be coming again in the future!
I came here looking for a table and chair for our kitchen Josh was amazing he helped me with all my needs and even more he hooked me up with a amazing deal and was one of the coolest and most genuine thanks for all your help!!!
The prices at this store are way higher than online and any other Ashley store I have been to. They said they would match the online prices, but what’s the point? I ended up picking out what I liked in the store and then ordering it online. I saved about a thousand dollars! Also, the salesman was soooo pushy! He started off by saying he wouldn’t bother us and then proceeded to follow us around the store. We weren’t even able to have a private conversation without him interjecting himself.
Sean did an excellent job! He was very helpful. I was able to purchase a new recliner!
Thanks, Josh, for the great experience buying our new chairs!
“Mama Judi” Bray at Ashley Furniture in Burlington was absolutely amazing! My grandmother had been in search of a new dining room table for over a year. Ashley Furniture had exactly what we needed at a very reasonable price. Judi was great to work with and worked to get us the best deal possible. She wasn’t pushy to make a sale and I genuinely enjoyed our conversation. Thank you Ashley Furniture!
We had a great experience with Sean! Extremely helpful! We will definitely be back!
Sean is awesome! He is so easy to work with and he was able to get the price within our budget. We will be coming back to Sean for all of our future furniture needs!! He is a Rockstar!!
John helped us buy our recliners in record time! Highly recommend him for your new furniture needs!
Josh and Sean were amazing! Helping us pick out our new furniture! Thank you guys
If I could give 10 stars I would!! Sean was incredible and gave me and my boyfriend a wonderful experience shopping for our first apartments furniture!! Thanks to the Ashley store!! :)
Sean was amazing for my new recliner!!
I don't think I have ever had an experience with retail that is worse than this experience with Ashley!!The crazy part of it is this is the 2nd time we made a purchase with them and both experiences were so out of line I'm seriously mad with us!!Our story with them...we made a couch with chase purchase back at the beginning of August right hand chase, we were told we get it within 2weeks. That was great for us and true to their word we got it. But this is where the nightmare begins, we got the wrong couch...ok so no problem they keep the one u have we will bring out the correct one and since it's our mistake we will take care of delivery and set upWell once we opened it up we found many areas where the couch was not completed or areas that would be bad down the road...we sat on the couch and within the first 2days we realized the couch was made right when we sat down the foam was very flat what in the world!!!.....so when they came back to give us the right one I looked it over and said no I don't want this it will be a problem down the road...customer service was called photos taken and couch was sent back...it would take 4 more times for them to try and deliver the one that we would take that was not defective....we voiced our concern to management at the store and customer service how this is totally unacceptable and we were offered a $25 gift card for the time off from work we took and the inconvenience and the incorrect items basically it was for all the horrible encounters with Ashley we were having....how disrespectful!!! This has been shortened for the review there is so much moreAnd I will say that every delivery person that came to our home was very pleasant and friendly the only good part of the entire thing!!So if I had to tell u anything don't waste ur money and ur time Ashley is apparently going down and they don't care about their customers...we won't ever buy from them again!!SignedVery disappointed
Sean and Josh were AMAZING!! They stayed late and took care of us with a smile! They made the process quick and easy!!! We will definitely be back!!!
Awesome service by Sean
Thank you very much to Sean C.
Sean and Josh were absolutely amazing. They were attentive and catered to every need and want. Highly recommended!
We had the pleasure of working with Kevin this evening. He was beyond helpful and knowledgeable of the products. We thank you Kevin for you time!!! We look forward to working with you again!!
Sean was extremely helpful in helping me pick out a sectional for my new home, and even helped get the price down to my budget!
Sean was absolutely a treat to work with. He accommodated our needs while offering alternate suggestions to make sure our purchase was perfect. Highly recommend!!
Sean was amazing! He really listened to our wants and needs for a new sofa! We will def be back to work with him again! Thank you Sean!
Josh was so helpful! Very happy with how he explained everything and helped us through the process. Excellent! We will be back. Thank you!
Josh F was awesome! He was very knowledgeable and professional, it was an absolute pleasure working with him!
Josh and Sean were great. I AM returning for great buys!
This store has some great choices for furniture
Sean was AMAZING!! would highly recommend next time you are looking for furniture! Thanks again Sean!
Sean was very helpful when picking out some new furniture!
Josh and Sean were fabulous! Josh was so knowledgeable, kind and supportive as I made a quick furniture decision in an urgent situation. I am truly looking forward to receiving my Zero gravity recliner!
Came to Ashley recently looking for furniture because I will be moving into my apartment soon. I had the opportunity to work with Joshua. Being that it was my first time at the store, he was able to provide me with the necessary information regarding the bed & mattress I was interested in & the protection plan that you all have available. I will definitely be back once I get everything situated. Thank you Joshua for assisting me & making feel welcomed.
Sean C was great from the moment my wife and I walked in the door. He took the time to ask questions, helped us check the measurements and followed up to see if we had any other questions before we purchased.
Judi B was such an amazing help! We walked in around 10 minutes to closing and Judi was smiling from ear to ear and was so helpful the whole time. She stayed over an hour after closing to help us and she was amazing! Definitely ask for Judi or Josh F when shopping at Ashley!
Josh Freeman helped us out so much, we highly recommend him for all your help and any questions
Josh was awesome and help us find the right table for our new home. He did not pressure us on anything!
Josh was amazing! He made hubby and I shopping a breeze!
Sean was awesome and provided a very informative experience. Great personality! Would definitely recommend him again!
Sean was great during our time here! Made our purchase super easy. He will always give you a good laugh and is super hospitable!
Esteban Kelcourse treated us in an excellent and professional manner. He gave us good service and discount.
Sean, he was really knowledgeable and friendly. It was a great experience. Looking forward to my new furniture. Stephanie
Stopped in Ashley looking at mattresses and was welcomed by Sean. He immediately introduced himself, told me the deals and then said he would check on me after a I looked around for a bit. He was very helpful when picking out what we wanted and super patient. The whole time we shopped (multiple times) he always made us laugh made the experience so much better. We came back to Ashley to make our purchase because of our experience with him. Highly recommend asking for him if you need any type of furniture!
Esteban was very helpful, patient, and knowledgeable! I felt no pressure and he was willing to answer the multiple questions I had.
Sean is absolutely a wonderful soul. So helpful and kind with my new purchase of my bedroom set. Would HIGHLY recommend!
We recently purchased a recliner from Ashley Furniture and Sean C. helped us. He made it an easy and pleasant process. We looked at a number of other stores, but came back to Ashley because of the quality furniture and the wonderful experience Sean C. gave us.
We had an absolutely lovely experience at Ashley. We started our search for new living room furniture here and Sean C. knew the exact right piece to show us first. We went to a number of other stores over the next few days, but ultimately ended up back at that very first piece because nothing else could hold a candle to its comfort. Sean was so friendly and kind and we’re so glad he was able to point us in the exact right direction. Can’t recommend him enough if you’re looking for new furniture, we’ll definitely be back!
I had the greatest experience with Esteban I at the Burlington store! He was very polite, has the best hair and had a sense of humor. He showed the upmost customer service and I will be looking for him the next time I visit this store. I’m very satisfied with the service and purchase I made! Keep up the great work Esteban, it definitely won’t go unnoticed! Thank you again!
Henry, Sean and Josh are the absolute best!! Run to Ashley Furniture and ask for one of them! They have the best deals around.
We stopped by the Burlington Ashley Furniture store (just to look around). We received a friendly welcome from Sean, one of the furniture consultants. He told us about the Black Friday specials and left us to browse. We ended up purchasing a bedroom set, a lot due in part to Sean’s customer service! He was very friendly. He was knowledgeable about the furniture craftsmanship and inventory on the floor. We appreciated that he did not crowd us but was still attentive to answering our questions. Thanks Sean for making our purchase experience seamless! Thanks also to Josh, for assisting us with the purchase.
Sean Great job sailing wife the and I king bedroom set. Excellent customer service Would recommend
😀We came in to have a look and after spending time with our rep, Esteban, made a purchase.
Esteban was excellent and really knowledgeable. Thanks for everything!
Sean is AMAZING!!! His customer service is the best and he’s very personable! I felt like we actually knew each other! I recommend any and everybody to ask for him specifically!!
My fiance and I purchased an all leather sectional sofa that was very expensive. The sales man who sold us the couch also suggested we purchase the protection which we did. He said if we did not use the protection plan we would be reimbursed the money. Unfortunately, six months later we are unable to sit comfortably on the couch. The spots were we sit have become compressed down so you sink in when you sit. I have reached out to everyone I could to get this repaired. Since then the couch has been discontinued they will not offer replacement OR repair for us. Ashley will NOT even give us our protection plan money back even though the couch is now discontinued. I have sent in photos to customer service with a negative response.... The worse too is that we are willing to pay for this ourselves and they are not even willing to get us anyone to come out and repair it. The dissappointment in Ashley furniture is tremendous for us. We will never spend any money there again. SO now I am returning the negative response to you Ashley Furniture !!
Esteban was very very knowledgeable, courteous. Enjoyed the experience.
Ask for Josh when shopping here! Best experience. Very helpful and professional!
sean and judi were awsome!
Sean was kind and informative. He was so helpful, would highly recommend.
Sean and josh and kevin were so helpful
Sean and josh and Kevin were great
Sean was great and very helpful
Sean was great
Shean was great and very helpful
Sean was very helpful! Enjoyable experience.
we had a sales rep who was fantastic. He is very knowledgeable, patient, and informative. His name is Esteban. Ask for him if you need some guidance in selecting the right product.
We have bought furniture from this store many times. Esteban is the greatest. He is friendly, knowledgeable, and easy to work with. We did not feel pressured to purchase anything and have always been pleased with our purchases. We will definitely return to see Esteban for any future furniture needs.
sean was awesome , had a great experience today! Great guy , very professional and friendly. Recommend asking for him if you’re considering visiting this store
Sean was great!
Josh and Sean was awesome!!
Shawn you are amazing!! Thank you for your caring spirit!!
Esteban was incredible! Friendly, helpful and knowledgeable without being too overbearing like some sales people!
Sean was amazing! I appreciate is assistance in helping my friend and I look for carpets in our new apartment! These were amazing finds!
I hate shopping for furniture normally. Sean was warm and genuine, not to mention helpful. He took the reins and showed me all my options. He has great taste and was a great help! I’ll be back soon to see you!
Greatly enjoyed our shopping experience at Ashley’s. Esteban was very helpful during our purchase process. He strived to make sure we were fully informed. Definitely recommend!
Esteban was great and very informative, he was very professional and helped answer all of our questions.
Sean was amazing! Great service!
As I browsed for furniture at Ashley, Sean approached me to inquire about what I was shopping for today. He walked with me around the store and offered his advice on the items I was interested in purchasing. He had great customer service and was so helpful in helping me make my decision. He offered payment options that also helped me in my decision making. I will certainly return and ask for Sean each time!
Josh was great! Super friendly and accommodating. Plus he has cool hair!
Sean was excellent in helping me pick out new dinning room tables for me and my spouse. Great selection and wonderful service!
Josh did a great job!
Josh
Good customer service
Sean was an amazing associate. He was very nice and did a good job with helping me find a bunk bed for my child’s bedroom. He has good design taste and was very helpful overall.
Took my time finding the perfect couches and Henry V. was very polite and helpful answering all of my questions ! 10/10 recommend and will definitely be back for any furniture needs!
Esteban and John were very courteous,they went above and beyond to accommodate everything we wanted.Couldn’t ask for better service.
Sean was so helpful with my shopping! He made the transaction a pleasure and seamless.
Absolutely wonderful experience. Sales associate Sean C. was amazing, very helpful, friendly, and knowledgeable. Not only was he able to help us furnish our new house but also had some great recommendations for local restaurants as we just moved to the area. Lance and Sean both went above and beyond to make sure we were taken care of. Will definitely be a returning customer!
Excellent sales team, and delivery was right on time.
Sean was excellent at helping me and my husband find new matching recliners. Wonderful service.
We greatly appreciated josh and all of his assistance in meeting our needs to furnish our home! He made things smooth and easy! Thanks a bunch!
Great customer service. I recommend Josh very helpful, nice guy.
Henry did a great job! Great customer service! Didn’t feel pressured or anything!
We met John, who went above and beyond to make us feel comfortable and talked us through the different options to meet our budget needs. I would recommend everyone ask for John.
Josh was very helpful in helping me find a kitchen table. The process was fast and easy. Thanks Josh for helping me find the table that fits best for our family. I would recommend Ashley Furniture.
Sean was marvelous. So kind in helping me find my new bedroom suite. He also has such a wonderful style. Would highly recommend!!
Esteban he was the best sales ever
Came in the other day to look at a new bedroom suit, found exactly what I was looking for. Had a great time shopping with Sean. He was the best. Will be coming back.
Loved the amount of options. Sean was incredibly helpful. He took his time making sure to answer all of our questions as thoroughly as possible and making sure that we got exactly what we were looking for. Will definitely be keeping them in mind in the future for any more furniture
Esteban is extremely nice and professional very knowledgeable on the items inside the store very happy with our purchase
My experience at Ashley Store was professional, courteous, and helpful. Also Josh(assistant sales manager) was awesome in providing all the information needed about the purchasing of the furniture. However, I would highly recommend shopping at the Ashley Store.
Josh F. was great! He was super informative and personable! The next time we come to Ashley’s we will be asking for him to help!
I used to recommend this store. I will not anymore. Sent family to purchase an item. The were told you had to get the 5 yr warranty for $139. They didn't want it saleman said its not optional. Then they had to pay shipping. I went to Ashley online for the same item free shipping and warranty is optional. I bought several items and never bought a warranty. I was asked but declined. I like their furniture but I will purchase online next time.
Because we are moving and our delivery address at the time of placing the order is different than our billing address (because duh, we are moving) they cancelled our order without calling or anything. I would have gladly sent them my lease/selling info to verify it’s legit. If I could give 0 stars I would.
Great customer service from John & Kevin.
Shawn the sales associate was very helpful and awesome. We appreciate his patience in helping us find the perfect living room furniture for our home.
Sean was great helping us with our chairs!!
Josh, was very helpful and patient with all of the questions I had. His knowledge was quite impressive! I really enjoyed the experience.
Josh was amazing, I will definitely be back to purchase from him. Awesome employee!!!
Had a wonderful experience with Stephanie and John! I found exactly what I was looking for, the process was quick and easy! Thank you both for your time!
Josh was so knowledgeable, patient and helpful. Great experience!
Josh was amazing!!
Stephanie and Josh were great to work with. Exceptional service.!
Josh was an excellent sales associate. He was extremely knowledgeable and answered all my questions!
Delivered my 9yr olds bed without rails on (08/02) then they shipped the rails to my house (09/01). I called on 09/05 as no contact was made. The manager Lance stated they had not set up installation since we did not call them about the parts being delivered. After stating, IT IS NOT THE CUSTOMERS RESPONSIBILITY, he then hung up the phone call. Unprofessionalism. I would set up the bed myself but they never left the bolts.
I had a very pleasant experience with Esteban! He took his time with me in the store and never pressured me to buy anything. He demonstrated how some of the items worked, like the push-button recliners! I’m older and not familiar with new technology. Esteban never made me feel less than and always explained how to use these items. His kindness and thoughtfulness were greatly appreciated! I definitely will be going back to make other purchases in the near future.
Stephanie Bonilla and Lance Bailey were so awesome and patient with me, comparing and customizing options. Also helped with pricing. So thankful for their help! Couches are beautiful, like everything in this store.
(Translated by Google) Excellent service. Very kind and patient. (Original) Excelente el servicio. Muy amable y paciente.
So kind and patient!! Excellent service
Josh Freeman was a great salesman and very knowledgeable and sweet person. Thank you buddy..
Sean Crouse was the most courteous and professional sale person I have dealt with, in any business, in a long time. He will be the first "go to" furniture sales rep I will go to. Manager was supportive and inviting. Keep up the good work guys.
Esteban was excellent. He took time to help me find two chairs to use with my existing to use with my existing dining suit.
Esteban was so knowledgeable and helpful to me and my mother. Could not ask for better customer service and prompt assistance. Just great!!
Great customer service. Josh was exactly on the money with his knowledge of the furniture I requested.
Oh my goodness! I cannot say enough about Josh. He is the Assistant Sales Manager. We had a really simple and thoro visit. Josh provided us with all the information we needed and then some. I would highly recommend shopping with Ashleys, and if you can get to Josh at the Burlington, NC location it is worth it.He is absolutely phenomenal. Esco and Robin Babatunde. Thanks, Josh!😘
After having a horrific experience at another Ashley store in Danville, VA. I decided to give another store a try for my perfect couch that I desperately wanted. When I walked in, John Z. and Stephanie B., immediately heard my story and helped me get the couch of my dreams with out beating around the bush, and giving significant reasonable discounts and payment options that I didn't have in the previous store. After weeks of frustration I can now say that I'm a happy customer of Ashley furniture store *~ BURLINGTON~* So Excited for my new Couch to arrive! Trust me, save your time and your money and go straight to BURLINGTON!
Great and efficient delivery people and I love my furniture
John is the GOAT furniture rep. Much appreciated for his assistance in store and over the phone. Highly recommend.
Had the pleasure of working with Josh to find the perfect couch for my new apartment
Josh Freeman was amazing helping me had a great sense of humor! And super helpful and cooperative! Would love to be assisted by him again!!
Josh was very helpful and informative about the furniture. He was also patient with all the questions we asked.
Esteban K. was friendly, relaxed, knowledgeable about the furniture--fabrics, construction, technology, took time to learn about what we were interested in, and complimentary! Definitely a salesman! Enjoyed working with him.
Excellent customer service with sales rep Esteban Kelcourse-Oquendo at your Burlington, NC location. Esteban was very patient and accommodating helping me pick out a sofa and accent tables, even though I came into store not long before closing. I will definitely purchase additional items based on Esteban's excellant customer service.
Esteban was knowledgeable The experience in the store was quick and I came out with the product I needed
Stephanie and John are AMAZING!!! They took such great care of us and our first purchase of furniture. They had great patience with all of our questions and gave us a great deal. Go see them for your furniture needs!!!
Esteban K. Was wonderful to work with took his time going over all options with us and our kids
Josh was awesome! He was informative and knew the ins and outs of the products being sold down to how it’s built. Great experience! Will definitely look for him for my next purchase.
I didn't shop here but I went with some friends and they bought a $5,000 sectional. I was impressed with the quality for the price.
Josh was a great help!
Great experience! John is awesome!
I just moved to NC and needed to purchase a couch. When I went to Ashley I was assisted by Glenn who could not have been sweeter! He was super helpful and I didn't feel pressured at any point to go with the more expensive option. Overall had a very pleasant experience and I am super excited for my new couch to be delivered :)
This was my first time buying from Ashley and I’ll definitely be back. Esteban was amazing! He was extremely friendly and knowledgeable and helped me find exactly what I wanted.
Josh F. Help us out with the purchase and aplicación to get our bed and mattress. He explained all the process and questions, was friendly, respectful.
Josh f. Courteous and friendly
Henry V was phenomenal and answered all the questions we had! Definitely would recommend coming here and seeing him!
Esteban at the Burlington location was very personable, helpful, and knowledgeable. He offered all inclusive service with my entire family.
Josh F is an excellent member! He was patient and knowledgeable with assisting me with my purchase. I was indecisive and he made the process easy. If you go to Ashley ask for Josh for expertise advice!
Esteban was amazing.
Josh was awesome salesperson
Wonderful experience friendly people or concerned that I got exactly what I wanted and didn't rush me
Great customer service from Esteban. Did not try to upsale. Showed me options. Bought what I needed with no trouble.
John Zaharris made this experience very easy and he was a huge help.
Esteban was incredibly helpful and professional. He made the process easy and quick. We are very excited for our new pieces!
Josh was awesome. Extremely knowledgeable and authentic.
I had a great experience my first time buying furniture from Asley furniture. Esteban was very friendly and great personality.
Joshua represented Ashley’s impeccably!! He sold me on the quality and the protection coverage of my items. He made me feel comfortable with my purchase with the confidence that has in Ashley’s products. Thank you for the opportunity to praise one of your most valued professionals!
Josh really helped us with the process of purchasing a table set. I will definitely come back when I need furniture!
Sean and Henry were of big help, I really enjoyed the help! Definitely recommend working with them!
Esteban was the absolute best. Great people person
Josh was a Great help to us today! We got everything we needed to make our home happier
Kevin is a wonderful salesperson. He's trustworthy and made my purchase experience easy. I will return to Ashley for future home furniture needs
Manager sat Dow with my wife and I going over payment plans monthly payments options. Veery professional and clean appealing atmosphere and polite staff...........
Josh freeman is a superstar. He was wonderful
Josh provided excellent customer service and helped us find exactly what we were looking for! Highly recommend shopping Ashley Furniture in Burlington and ask for Josh!
Josh was really helpful and had a great attitude!
Our experience with Ashley Homestore was a good one with the help from Judi Bray! She was very patient with us (we didn't really know what we were looking for), attentive, and helped us every step of the way. I definitely recommend requesting her to assist you. She went above and beyond for us. Thank you, Judi...
This is my second time this year working with Esteban. He was been a pleasure to work with and I look forward to working with him in the future!
Esteban was amazing! A pleasant no pressure sale!
Josh helped us. He was great
Me and my wife went to buy a new bedroom set and Josh greeted us as soon as we entered and helped us through every phase of our purchase. He was professional and very knowledgeable about the merchandise.
Josh did an awesome job helping us with our bedroom set! He was patient, helpful and knowledgeable. Definitely will be coming back to see him again!!
Esteban was wonderful!
Josh was excellent. I did my purchase over the phone and he made me feel like I was in the store. Great guy to work with!
Esteban was great to work with. Took time to answer all my questions and concerns. Very satisfied with my experience.
My experience with Josh was awesome. He gave me all the info I needed to make my decision easier. THANKS JOSH!!!
Josh was able to score us some amazing deals and get us a quote for some furniture. Shop here if you want great deals and good furniture!
AMAZING Customer Service!!!! Josh was so helpful in helping us find the perfect dining room table and queen bedroom set. Price, customer service and selection will keep us coming back. Thanks Ashley!
Josh is awesome and helped me with everything I could have asked for and more!
Great customer service from Lance, Shannon and John, found a great mattress set - cannot wait for it to be delivered!!
Josh Freeman’s service was the best I’ve experienced in a store. 10/10
Josh Freeman was super helpful and made sure to check up on us throughout our visit!
Esteban was the best salesman we have ever worked with. He was not pushy and let us take our time deciding what furniture we wanted. He answered all questions we had, and was so kind and knowledgeable.
Esteban was awesome great customer service very nice and helpful
Good quality furniture! The delivery and set was awesome too. They sent you multiple updates regarding delivery.
Esteban’s customer service was outstanding today! Highly recommend going straight to him when going to Ashley Furniture in Burlington!
Esteban helped us find the perfect sofa for our family.
One of the rudest stores I ever been in by a employee name Judy very disrespectful, may need to upgrade your staff
Josh was wonderful!! So friendly and helped us find the perfect couch and an even better price 😊
Great experience with Josh F. ! He helped us when we had questions but gave us space when we needed it so it wasn't a high pressure sales situation! Very much enjoyed all his help I will shop here again!
Josh was awesome! Very patient with us and customer service was on point. Wonderful experience!
Josh was great to work with. Everyone we worked with in the store was helpful.
Todays experience was so enjoyable! I wasn't sure what I was going to get...a bedroom set or a living room set.. when I first arrived this nice gentleman greeted me at the door and pointed me in the direction I needed to go to view the items I was interested in. To me, he was not a typical salesman. He was more like a consultant. He wasn't just interested in making a sale, he was helping me envision the pieces in my home. He could tell what I liked. I would suggest anyone shopping for furniture ask for Josh Freeman. He is wonderful!
Josh provided excellent customer service
Esteban was great
We had a great experience working with John! He was very knowledgeable about the product we were interested in and took the time to customize our dream sectional. It was a very low pressure environment and we appreciated the flexibility with pricing. We'll definitely be coming back again!
I Recommend the Ashley Anniversary Edition Pillow top mattress!! I have had the best nights sleep of My Adult Life!! The sales associates were very courteous, friendly and helpful. I bought a bedroom set, however, I plan on returning in the near future to purchase additional items. I Love Ashley Home Store, and if you give Ashley a try, You will love them too!!
Wide selection, exceptionally clean & well organized, Esteban & store Mgr were excellent to work with. Shall return...😊
Esteban gave excellent service. I was very pleased with how he help select my items
Esteban was really knowledgeable and very nice. I will definitely be back when I close on my house and can finally get some furniture moved in. 💪
The furniture was very modern and the staff was great.. Kevin really helped me get the best deal.. I will be back !!!
Esteban was an Excellent salesman Friendly and very personable We couldn’t ask for any better He’s the BEST
Esteban was very helpful, funny, and patient with us. We are very greatful that he helped us find the perfect sectional.
Henry was super helpful and made the ordering process seamless!
Thanks Josh for being so helpful. You were very helpful and informative.
Thanks Josh Freeman for being patient with us and making it a great experience!
Kevin was Awesome with a capital A. If there were 6 stars i would give them. He treated my husband and I with respect. He was knowledgeable about everything we brought which is rare. He was so good he was training others. Highly recomend Kevin and this store!
Esteban was great! He was very patient and helpful. Fantastic!
Josh was great awesome customer service!! He worked miracles to get us the furniture we wanted!! Will be back very soon!
Josh was fantastic to work with. He wasn’t pushy and very knowledgeable about options for chairs to go with the bar table. He was very helpful in choosing what was perfect for our space. Most definitely will be back to work with Josh!
Great service from Josh made my shopping experience a breeze!!! Very professional and knowledgeable
Josh was very helpful in my search for bar stools at Ashley's - I definitely plan on coming back for more furniture and decor down the road. Great service and atmosphere!
Shannon W. was phenomenal! He helped us find a bed for my aunt and was very knowledgeable about the benefits of the different mattresses. We were so happy with his friendly and professional service. We will definitely be back for more furniture needs!
It was a very nice time in the store, Stephanie was kind and helpful us in all or questions.
Shannon was great
I worked with Henry V. He was very helpful in finding and purchasing a great sectional for my home.
I had a great experience with the young man Josh. He was patient, kind. He explained everything and help me to understand. Great employee. If I needed anything else I would like for him to wait on me.
Kevin and Lance are the best! They took the stress out of of choosing furniture and made it so much easier. They were so helpful, patient and knowledgeable. They went above and beyond to help me with my purchases even when I spent way more time deciding than I should have. I will be back for sure! Thank you!!
I want to thank Josh for the great service he is the best
Great prices during the orange sale. Judi Bray, in the Burlington, NC store, was very knowledgeable and helpful.
John Zaraharris helped out a lot with my purchase on a couch.
Fantastic experience with John!!! So wonderful
Ashley Furniture has quality furniture that lasts for many years. We have purchased furniture from the local store several times over the past 13 years. The Delivery Team is always courteous and friendly.
Esteban was great
Bought a sectional today, Shannon was so very helpful. Last week I got a sectional for my living room and I love it. Josh was so helpful for that. Delivery was on time, set up so professional.
Esteban was absolutely amazing, the best sales professional my wife had I have ever experienced. He was tremendously helpful and knowledgeable. Great Job!! Check him out when you visit the Burlington store
Esteban was great!
Esteban did a wonderful job!
Josh did a great job showing me around the location. He assisted with the new direction I have for my living room.
My wife and I bought a new house recently and Josh was able to help us tremendously. His knowledge of the furniture available put us in the right direction
Josh Freeman was probably the most incredible associates that assisted me with my experience being so impeccable! His way of helping me with his ability to dictate what items I should go for are second to none! Thank you again!
Josh Freeman is awesome!!! Truly went out of his way to make sure I had the right furniture for my living room. Lance was also very helpful in offering his interior design background!!!
My husband and I had a great experience when we went a couple weeks ago. Josh did a fantastic job helping us picture our space and get something for our movie room that would be cozy and accommodate us and our 4 kids as they get older and want/need more space. We're very pleased with the pieces we chose and for Josh answering our questions, being super patient with us as we deliberated, and helping us get a great price that worked for our budget. We're just waiting on one more item and the space is already looking great!
Esteban K. was SOOOO awesome throughout our entire experience! Hope he wins!👍
Henry and Stephanie were amazing, great customer service! They really help us out a lot.
Henry & Stephanie were great to us ! Will be back for sure.
Josh F was amazing, he helped my whole family to get just what we wanted. He was on top of every question and need that we had. Trying to give us the best deals and service. Very friendly and polite. We had an awesome experience, definitely coming back. Thank you Josh!!
Just bought a beautiful, sturdy dresser for our spare bedroom. The original price was out of our budget but John Zaharris worked with me so the dresser is ours! I am ecstatic! John and Manager Ben also helped load the dresser into our truck with cardboard cushioning and plastic rain protection. Another home run! Leaders do what it takes to get the job done. This is my second experience purchasing Ashley furniture and personnel at both stores were so much fun. Thank you John and Ben!!!
My daughter purchased furniture from Ashley and got a complete run around due to damaged furniture and a portion of the sectional that was ordered incorrectly. She had to take off work three different times for them to bring the correct part and replace the damaged chair they bought. When they returned for the delivery to replace the damaged portion it had a hole in the back. they rescheduled for delivery, she took off work and they never showed up. When she called to inquire about the delivery they said she must have received the delivery call by mistake because they weren't showing a delivery date. Overall horrible experience. Poor communication from Ashley and I can't get anyone to call me back to compensate her for all the time she took off from work.
Josh was so helpful and made my purchase a seamless process!
Esteban was very helpful and assisted me with finding the right mattress for my bedroom furniture. Thank you Esteban for your assistance.
I received excellent customer service from Shannon and Ben. Great experience. Highly recommend them.
Mr.John was our server and he was very helpful when it came to what we were looking for at the moment so thank you Mr.John. best worker there
Great customer service from my sales agent Josh as soon as I walked into the store until the time I left. His professionalism, expertise, and positive attitude were top tier. Ashley has a beautiful, broad selection of furniture and home decor in store and online at great prices with flexible payment options which the manager Ben assisted me with. Friendly on time delivery men sealed the deal! I will definitely purchase again! I highly recommend shopping here! Ask for Josh! 👍
Henry is a great salesperson
Esteban was very informative and kind. He helped me get a chair for my sis/best friend!! He made sure that I got the best deal possible. He was very friendly. I would recommend anyone going to purchase furniture to head to Ashley’s furniture and see Esteban. You’ll be pleased.
Today, I was very fortunate to be provided outstanding service by Henry V. who assisted me with purchasing an amazing dining set! What a blessed experience!
We had an amazing experience! Aurelia is such a great sales lady! Go see her for all your needs she will treat you right and make the deal happen!!
Esteban was great. He helped us secure a new mattress and bed frame. Super knowledgeable about everything. We will be back to purchase more furniture in the future.
Excellent customer service!! John Zaharris. Will definitely refer customers to John.
Judi was extremely knowledgeable and helpful. Excellent customer service.
Josh offered superior service and answered all our questions.
My experience with Josh Freeman was superb from the beginning until my purchase of a reclining sofa & loveseat set.. Josh answered all questions and when he didn't have the answer, he went to his manager and they both assisted me together as a team...great customer service and I am 100% satisfied with my purchase... Thanks Josh for all of your help with my purchase....
I would like to share the great service I had at Ashley Homestore with Josh. I was looking into finding furniture for my mother and this man was knowledgeable. He gave me information on the recliner and mattress she was interested in. Even told me about the protection plan guardian and would be helpful in case of an accident. I will definitely be back when it is time for me to purchase a new mattress myself. Phenomenal customer service.
I just want to say how please I am with the service I received at Ashley. Your associate Josh did an amazing job with assisting when I visited the store. Even though I live out of town, he gave me great information regarding some of the furniture I was interested in. He was very patient, kind and answered all of the questions I needed answered. Will definitely be recommending my family and friends who live close by.
Henry V. Was an excellent sales consultant. So much patience with our son who has special needs. I would highly recommend Ashley and Henry for furniture needs! We also have had Sean help us out at the Burlington Store. He was knowledgeable and very helpful!
Had a great experience with Shannon and Lance! They took their time and were very helpful! Moved furniture around to compare and get visuals!
My wife and I worked with John Zaharris and had an excellent, NO PRESSURE, experience! We explained that we had a line on some brand new used items that matched exactly what we were looking at in the store. We were able to acquire some, but not all, of the pieces that we wanted from the used seller. John had told us that Ashely price matched and he was NOT kidding! We found the other pieces that we needed for less online and John promptly got approval for Ashley to price match so we could order those pieces with John. The indoor delivery and 5 year (vs 1) warranty were VERY reasonably priced so that made our decision to go back to John even easier! Stop in and see John to have a refreshing NO PRESSURE sales experience at Ashely in Burlington!
Henry V was the man!! He made furniture shopping such an enjoyable and personable experience!! 10/10 would recommend again!
Henry did a great job showing us around and helping to make the right decision
My husband and I were looking for a new kitchen table and bedroom suite. Josh freeman was our consultant he was very helpful & patient with us. I definitely recommend seeing josh for any of your needs
Henry & Lance were great! Gave us space to make our decision but checked in to make sure we had all the information we needed.
Judi Bray was one of the best customer service interactions I have ever had, thank you, I will be back.
I just love this store and Josh made my buying experience that much better. He was very professional but yet fun to work with. It was like spending an afternoon with a friend. He's very informative, patient, and really helpful with decision making. I didn't feel pressured at all. I really wish car dealerships had sales personnel like Josh. Ashley needs to do whatever they can to keep Josh around because I hope to work with him again some day!!
Henry was very helpful, and the buying process easy
John and Lance were exceptional!!! Very patient and kind assisting me with my purchase. Thank you both!
Went in trying to buy a sectional and a mattress but I do not recommend this place they are not straightforward, will not work with you and will not explain the financing options well. They tricked me into doing what they said was a pre approval for Wells Fargo and when I asked if this was a credit card they told me it wasn’t. Well I just received the credit card in the mail so don’t understand why they said it wasn’t a credit card. So now I have a credit card I will never use because I wasn’t aware it was a credit card. They made inappropriate comments to me when I said I didn’t want to pay for the delivery for them to take the mattress inside the house for me. The manager told me “I have a purple mattress in the back if you want to see how heavy it is”. I was assisted by Henry and a manager that I can’t remember his name. If I could give this place zero stars I would very unprofessional place.
Esteban was super helpful and very friendly. My shopping experience was amazing with his help.
Go see Estaban he is the best!!!
John was awesome he was very friendly and helpful and honest guy no pressure on a sale
John Zaharris was pleasant to shop with! He was understanding with our desires and tried to accommodate us as much as possible. Highly Recommended!
Guy showing us around was very helpful and nice
Just wanted to reach out and say sales person Judy is great to work with . We really enjoyed our experience and our purchase, thank you to Judy.
Judy was so helpful in helping us pick out a mattress. So knowledgeable in the different types and features. Thanks again Judy!
Kevin at Ashley Furniture was fantastic! Very patient, helpful, and got us a great deal on some furniture.
Henry was great!
Henry took very good care me and my wife today. He is very knowledgeable on each item we looked at.
Kevin is the best. Great guy to work with. This was our 3rd experience working with him and we will certainly work with him again in the future.
Kevin is the perfect balance of giving the customer needed information to become knowledgeable of their purchase, and allowing the customer space to make a personal decision without feeling pushed. We always ask for him by name when we visit.
Henry was an amazing sales associate, really knew what he was talking about! When we came back to make a purchase we made sure to meet with Henry again 😌
Henry did a great job 👍
Bought a mattress ask for John he was great.
John made the first time experience for us so smooth. Thank you for all your help!
Kevin and Lance at Ashley furniture in Burlington NC spent a lot of time sorting through living room ideas based on the photos I showed them. They were patient, fun, knowledgeable and worked with me to find what I was looking for. They even allowed me to return a piece of furniture that didn’t go well in my room, sat down with me again, and helped me muddle my way through the process again. Keven was available through text messenger any time I had a question or concern. I really enjoyed my experience at Ashley. I’ll definitely be back for any updates I’ll be making in my home!!! Thank you so much you guys!!!! Here are photos of the tables and two recliners we purchased! Our room is comfy, cozy and so much easier to watch tv with these recliners!!! We’re loving this room! Thank you again Kevin and Lance!!!
Henry helped me at the Burlington location, service was nice and gave me a recommendation on a couch wasn’t expecting to buy
Kevin was AWESOME! He got us exactly what we were looking for at an AMAZING price!
Absolutely great experience!!! Henry did an a phenomenal job!! He went above and beyond to help me get what I needed at a great price too!! I will always ask for him for future purchases! Thank you again Henry!!!!
Henry has helped us every time we have came in. Super nice and helpful! We definitely love his customer service. Will ask for him every time we come in.
I tried to call the Burlington Store. I got customer service who was in a whole another state. I asked her how I could call my local store. She told me I couldn’t call the store. I would have to go there. That is the worst customer service ever!!!! I told her I wanted to order a piece of furniture and she told me she would have to transfer me to sales. I sit on hold for 20 min and no one ever answered. I called back two more times and never got anyone. Needless to say I will go somewhere else. THE WORST CUSTOMER SERVICE EVER!!!!!!!!!
Absolutely great!! Esteban is highly recommended!
Henry is very friendly and helpful. I will only work with him when I come back to get my purple bed . He is the best
Henry Villatoro was extremely helpful with finding us the right couch and rug to set up our new living room. When we couldn't find the color we wanted, he helped us look for a color to match the furniture we already had.
I Ike the style of your products. They satisfy my desires. Most importantly the customer service I received was second to none.
Great job Josh!!! Excellent service!!
Josh did a fantastic job with top-notch customer service.
We shopped at Ashley's for years in burlington.And have always been treated with respect and professionalism from the sales clerk Judy to the stores manager Lance.If there is any glitch in any part of the process they handled it with no problem.They are always courteous and professional .We choose to always purchase our home furniture from Ashley's because of there quality furniture and staff -The Hurlockers
Josh was so awesome! I didn’t expect to leave with two couches when I walked in but he was so patient with my indecisiveness and crunching numbers to help me with my decision. We’ll be back for more furniture soon!
Awesome shopping experience with Josh! Super helpful and kind! 10 stars if I could rate that many on here!
Worked with Josh Freeman who was an exceptional salesman. He greeted us, gave an overview of the sales and then was available when we had questions. No hovering no high pressure just excellent customer service. Highly recommend Josh if you are looking for furniture at Ashley in Burlington.
Josh Freeman was the best sales associate ever he took care of me and my grandma! Thanks Josh have a great holiday
Shannon' Wade was great helping to find a new mattress. Very knowledgeable young man.
Henry did a great job.
Esteban was Great salesman. Great personality and humor was very refreshing! He actually sold us didn’t matter what we were buying. Thanks so much Esteban!!!! J. Jones
Preston was amazing. We definitely will be doing business with him again.
Preston was really great in helping us out. And we will be doing more business with him.
Shannon, Ben and Preston made my shopping experience great. They were informative, helpful and had great senses of humor. Shannon made sure to ask all the right questions to guide me to a purchase I absolutely love. Ben and Preston helped me get the best deal with my financing. I always search many furniture stores and end up back at this Ashley store.
Esteban was very helpful and gave us great customer service.
I worked with Josh Freeman and Esteban on a recent purchase of dining room chairs and a living room set. They were so helpful in walking me through the process and picking the best sets for my home. Keep up the great work!!
Best customer service ever from Henry Villatoro! I could not be happier with my service and the furniture I purchased!!
Henry and Lance were awesome. Highly recommend both of them
Esteban was excellent!! He was very kind and EXTREMELY patient. He gave excellent advise and made sure we left 100% satisfied!
Esteban was so efficient and answered all my questions patiently I was in here for 3 hours I will be back 😊
We have been repeat customers at the Burlington store. Every piece we have purchased is great quality and lasts, but it's the service we receive from Judy each time that keeps us coming back. Judy is friendly, professional, and always willing to help get us what we like for the best price!
Josh F made the purchase of my Dad’s recliner seamless! Very professional, helpful, and a pleasure to work with!
My wife and I had a wonderful experience with Shannon and Lance. They were both very attentive and helpful. Supportive without pressuring us to make a purchase. We highly recommend them both!
I just wanted say Judi and Lance are the BEST. I came into the Burlington store spoke with Judi she was knowledgeable and patient with me. I came back in to switched out some things was helped by Lance who made the switch so easy without any hesitation. This has been one of the BEST experiences, I’ve had with Ashley I have been a customer for YEARS!!!!
The service that was provided was excellent. Thank you Preston and Kevin ! If you are looking for furniture please ask for theses guys. Ashley Furniture location in Burlington NC
Preston, Ben and Shannon were awesome! Great experience! Love this store!!!
Excellent service !! Preston did an amazing Job helping us find our perfect new couch!! Go see Preston in Burlington
Preston at Ashley furniture was Amazing!!! He was very helpful in finding the perfect couch for our first home! 10/10 recommend
Preston is the man! Helped us get our dream sectional at a great price! Will definitely be back and ask for Preston again!
Had a great experience with Josh and Preston. Thank you!
We have purchased from Ashley Furniture for more than 10 years now and have always had a good experience. Today we had the pleasure of being assisted by Shannon Wade and the assistant manager Lance. Shannon is so very knowledgeable about different types of fabric and how it holds up over time. Lance went out of his way to make our buying experience comfortable for us. Both Shannon and Lance did not rush us and took time with us as we explained what we were looking for and guided us along the way. I highly recommend you asking for their service when you shop there.
Was in store on 12/2/22 had Josh Freeman helping very very helpful and very polite and explained everything I needed to know about my purchase. Overall great experience , thank you so much
Henry V was our sales person and he was amazing. He was very patient with me and answered all my questions.
If buying a warranty please beware, they will do everything possible to void your warranty, even when telling them it was an accident! Please read other non-Google reviews, including BBB, before purchasing! My table has no finish on it at all, everything that touches it scratches it, just absolutely ridiculous. I started complaining less then a month after purchasing about the poor quality, Ashley would not replace it with a different model and the warranty company refuses to fix it. Last time I buy from Ashley's!
My wife and I bought a table and the 5 year warranty but instead they declined us coverage when we got a scratch, they tell you that if it is accidentally done they will come to your house and fix it or replace if needed. All this warranty service place is like everywhere else, come up with a reason why they do not have to come out to service anything. So if you are planning on getting a warranty, save your money, its over $300 and they will not fix anything anyways! I am no longer an Ashley customer!!!
good friendly people Very helpful
Judy was one of the biggest helps in our search for furniture! She took our wish list and found exactly what we needed and in our price range with no pushy sales speech! I’ll definitely be a return customer!
We had a wonderful experience at Ashley! We worked with Judi and she was the best! She got us a great deal and was very knowledgeable and helpful! We will be back for sure.
Worked with Judi today. She was fantastic and got us a great deal! Very knowledgeable and friendly.
Great service from Judi! Got me two great deals both time I came into the store. If you ever find yourself at Ashley Furniture in Burlington ask for Judi and tell her “I need you to take me to New York!!”
Came in to get an idea of what we wanted and left having purchased the perfect items for us. Shannon and Ben were excellent, made the process extremely easy and gave us an amazing Black Friday deal! This is our 3rd time purchasing furniture from this location and we really appreciate them.
Henry Villatoro was calm, kind and very helpful. You should ask for him. 😀
Josh F was super helpful in picking out new bedroom furniture for our son! Very friendly and not pushy at all!!!!
Josh F. provided me with great service and no pressure ☺️
Shannon is very knowledgeable and personable. He was a delight to work with. Store manager Ben negotiated a very good deal for me.
The service was great. The quality of furniture is better than other furniture stores. Well made.
Josh F was amazing and such an awesome person to work with!!! Please look him up when Ashley, University Drive Burlington.
Josh F was awesome best service I have had
Preston was amazing to deal with. He greeted us and let us browse around without any hesitations. He was knowledgeable and helpful with our furniture selection. He took the time to answer all of our questions and offered us some great deals. He went above and beyond with showing my kids around too. This was an added bonus as they appreciated the attention. Ordered a dining room set and living room set and couldn’t be more pleased with the process!!
Preston M made looking for furniture an amazing experience! He was So knowledgeable and helpful when it came to our purchase! Preston went above and beyond and even helped entertain our 2 young boys!!
Preston was amazing! He was so patient and helpful and we look forward to working with him again. Excellent customer service and top quality products.
Henry and Lance were so helpful when selecting a couch for my new home! They were so patient with me when I was indecisive!
Stop by multiple times to decide what sectional I was going to go with and with the help of Shannon and Josh made the decision so much easier.
Esteban was excellent!!
We had an amazing experience with Esteban!! He was relatable and professional!!!! Thank you brotha ✊🏾
Henry was awesome. Super helpful and patient as I made up my mind. Thank you 😊
Esteban was phenomenal and made mattress testing and purchasing so fun. Would recommend him and Ashley to anyone! Was such a pleasurable purchasing experience
Esteban was amazing! Great customer service, we will definitely be back!
Had a wonderful experience getting a new couch here! Came in on a rainy day with my 1 year old son and everyone in the store was so sweet with him as he ran around looking at stuff. Henry was wonderful and answered all my questions and made the process really easy! Absolutely would recommend this store to anyone who's furniture shopping!
Esteban was fantastic! He helped us pick out our bed a while ago, so we were delighted to work with him again. He was very patient and knowledgeable about all of the furniture and assisted us in getting the last few pieces we needed to tie our house together.
Henry is a very kind sales person.
Shannon helped us as we went through the whole store and picked and chose what we wanted to select to furnish our whole home! He was such a great help. Walked through payment options, finances, and was extremely patient as we choose what was the best fit for us.
Henry, Lance, and Preston did an excellent job in delivering the best service and providing excellent deals.
Henry,Lance, and Preston did an amazing job today. We really appreciate their help🤍
Henry has such a warm disposition. He was patient as we decided which bedroom furniture was best for us.
Esteban is very friendly salesman. He was very patient and professional to write notes to communicate with us since we are deaf. You are very fortunate to have him to work with Ashlley Co
We had the best experience working with Ashley HomeStore. Preston, Henry, and Josh were AMAZING to work with. I would recommend them to anyone looking for furniture.
Josh was very personal and a great salesman. I give him a A+ in customer service.
Henry did a good job helping us today
We had the best experience here! Esteban was so caring and knowledgeable. He was very patient with us as we searched for just the right piece. We will definitely be back! Thank you!
I purchased a new living room set with Shannon and Store Manager Lance, whom were very helpful and patient with me. Shannon Found me the best deal available and saved me hundreds. Shannon went above and beyond what was expected, no high pressure sales, just great customer service!!
Shannon was extremely helpful in finding me the right couch for the right price. I’ve bought two items with him before and he always is the most helpful.
Josh, is an excellent representative for Ashley of Burlington, NC
On October 10th, I came in the store looking for dressers. I was greeted by Esteban, a super sweet guy with a great personality! He knew exactly how to help me and was very knowledgeable about the products! I ordered the pieces and they came as described within the time frame he suggested! He has the best customer service and was great to work with! I will definitely be back the next time I need some furniture and hope Esteban is there to help!
Working with Shannon was phenomenal. He helped us pick out the perfect couch for our spot based on size and as a bonus gave us a nice discount to complement our budget. I appreciated that he wasn’t extremely pushy and let us take the lead in deciding what worked best for our home. Definitely took the headache out of couch shopping for sure.
Man follow you he give you purple mattress he caress your needs. He good man, he great man.
Kevin collins was absolutely wonderful!! Very helpful!!!
Shannon and Lance teamed up great and helped us pick out some great items for our home. Provided some great customer service and recommendations for future projects.
I have bought my furniture through Ashley since we have moved here to NC. They have always been more than amazing and have had everything I was looking for. So, I knew going into the store today looking for some different items. I was not going to be disappointed. We’re correct more than blessed before I walked out the door! Shannon & Lance are amazing guys that made my experience, fun, fast, and so easy! Thank you, guys, we will be back!!!
I bought various pieces of furniture from my man Shannon Wade. He was super helpful and super outgoing. He made my first furniture shopping experience one to remember!
Shannon and Ben were very friendly and helpful. They were very knowledgeable about answering all our questions. Great shopping experience.
Josh was awesome! He was very patient with me in my sectional hunt. He’s very knowledgeable and if he doesn’t know he will find out the answers. He allowed enough space but did great to check in. Thanks for the help!
Josh was great! Never pushy and incredibly helpful!
Josh was awesome! Second time we've worked with him for our house and he's amazing!
Henry was fantastic! He was not pushy and very patient as we made our decision.
Great quality, excellent service!
Very disappointed so far. Asked sales associate about a very specific style of bed and was told the basic model price rather than what item I actually wanted. When time to do paperwork for purchase price had increased by 400 dollars each bed!! Then after beds finally delivered they didn't have all the bolts to put beds together. After placing another order for bolts they came to once again put the beds together and had ordered the bed side rails instead of the bolts!! Was told that once again they would order the bolts only and once they came in to call and a tech would be out immediately to only be told that I would be contacted in the next 48 hours!! Unacceptable still waiting and highly upset. Would not recommend for the price I paid to anyone
On this day, me and my fiancé decided to head down to Ashley Homestore in Burlington and my experience was truly an amazing time! First and foremost, I want to shout out the man you see in the picture, Esteban, who was our sales rep. He knew exactly what we were looking for the minute we gave him a description on the style furniture we were looking for. Not only was he knowledgeable, but he was definitely thee guy to go to when it comes to getting down to business. Indeed this was a great day to buy furniture. I highly advise everyone to come here and check out their team of staff who are full of expertise, needless to say. Seems like I'll be coming here, pretty much for the rest of my life, to build our interior deco for our home. Thank you to all the staff and especially Esteban for the wonderful experience!
Josh helped us find our new couch- very patient and understanding! Thanks to Josh & Ashley Furniture!
Josh Freeman was excellent and gave us great service. Because of his honesty and knowledge of products I will definitely visit Ashley Furniture again.
Kevin and Henry were fantastic. Found the item we were looking for and when they did t have it in stock, went above and beyond to help. We opted to wait and buy from them! These guys prioritize customers! Thanks Guys! - Grumpy , very satisfied!
I would like to say Thank You to Henry V. Me and my wife appreciate the time he took with us and for his patience.
I would like to send a BIG Thank You to Henry V. He did a magnificent job with helping me and my husband pick out a Plan B option living room set. He did not try to sell us something that we were not interested in. He was patient with us until we found the right fit. Thank You Henry V, and we look forward to working with you again in the near future.
Came in today looking for a coffee table and end tables, I was immediately greeted by Judi who was so helpful. She was patient and thorough with expectations. Great customer service!
Esteban was friendly, helpful and made the experience great! I’ll be back for other furniture in the future!
Poor quality furniture. Those who have purchased this furniture will see once you start using it. Regrets!
Esteban was fantastic! Great personality, professionalism and knowledgeable. Highly recommend.
I’ve ordered now 2 living room sectionals , coffee table, dining room table and chairs and bedroom set and king size mattress over the years and I’ve loved it all, only issue I’ve ever had was the mattress having indentations in it from my husband and I sleeping on it so it is a hump in the middle and they told me it was normal wear but I’ve nvr had this happen to any mattress I’ve had in 37 years. Other than that one issue I’ve been satisfied completely with Ashleys furniture. I even love the smell their furniture has when it’s first delivered just smells like fresh new wood and fabric! Their sales man Josh went completely out of his way to make sure I was happy with my purchase and even gave me his personal cell number In Case I had questions about inventory! They worked with me on pricing and discounts to fit my needs for my last purchase and I really appreciated that! Definitely will be buying more in the future!!!! Thanks!!!
It was such a pleasure to work with Henry Villatoro. He made the whole process so easy and we had the best time working with him!!! Very professional and knows his job!!!
Awesome service Shannon & Ben. Thank you guys.
Henry and Ben are the greatest! Honestly, they made my wife and I's experience beyond 5-stars! Friendly, respectful, professional, and very helpful. Definitely ask for them if you need anything during your visit 😁
Josh gave great service and was very helpful without being pushy. Great experience!
I received a wooden table set maybe 3 years ago and it is extremely nice, sturdy, durable and beautiful. It has survived boys and a move and it still looks very nice. I get compliments on it all the time.
Josh Freeman was awesome to work with!
My experience was really good we found exactly what we wanted and they worked with us to get the best deal Kevin helped us from the moment we came in.
Came in to find a dinning room set and we were greeted immediately by Shannon and he was so helpful! Ben also was so willing to go above and beyond to make sure we felt comfortable with our purchase. Thanks guys!
Best personallty and very patient and helpful. 5 stars plus
Esteban was extremely helpful in my search for a new couch. I do not have much experience in the furniture market and Esteban helped ease any anxiety I had about the process. He was very quick to understand preferences and was easily able to educate the best bang for my buck. If you have any furniture questions or concerns, Esteban is the man to see!
Esteban had a great attitude and helped us all the way through our couch and rug purchase! Highly recommend!
Preston is a gem. He moved furniture for me as a struggled with a decision. He deserves a raise for what I put him through!
Shannon was phenomenal. He was beyond patient with my husband and I (really it was me!) as we started our journey to new living room furniture. I fell in love with a sectional that could be configured multiple ways, unfortunately we never could get it to fit in the space that we needed no matter how we built it. We were in and out of the store several times with measurements and finally we began to look at other things. We were shown a couch and recliner that we both think will be perfect for us and our home and could not be more thrilled. Also, the mangers were just as good as Shannon was. This is definitely a store I would come back to for other items and would highly recommend them to anyone looking.
I recently purchased a recliner from Ashley Furniture in Burlington after visiting 18 other stores in 3 NC cities, in order to find a chair that would work for me post-surgery, that could be delivered in time. Our sales associate was Judi Bray- I cannot praise her enough for her patience, her professionalism, her knowledge of all the products, and her kindness. Honestly, Judi’s experience shows, and her expertise is miles above that of any of the salespeople we met in Raleigh, Durham or Burlington. She handled every aspect of the transaction with competence and compassion. We live in Chapel Hill, but it was definitely worth the drive to work with Judi and to find the perfect chair. Judi has a presence about her such that my husband and I knew we could trust her with our purchase, knowing she had our best interests at heart, and I would recommend her to anyone in search of any kind of furniture.
Shannon was great! Thank you for your help with finding us a new sofa!!
Greatest experience ever with Shannon & Ben furnishing my new home. Make sure to come in and check it out!
Preston is Awesome!! Very patient and knowledgeable!!
I had a great experience at this store. Shannon and Ben provided excellent customer service! Shannon was very knowledgeable and helped me throughout my entire time at the store. I was able to purchase living room and bedroom furniture while saving $1,500. I definitely recommend this Ashley store in Burlington.
Mr Henry Villatoro Was very nice and did a great job helping us.
Great experience! Thank you Preston and Esteban for your exceptional customer service!
Josh was great! Very easy to work with even if he is an Eagles fan!
Henry Villatoro was fantastic salesman. Helped us a lot
Josh Freeman was amazing , if you go to Ashley’s in Burlington I highly recommend you working with him . He’s not pushy and will give you the best information
I had a great experience in this store! I was helped by Henry V. He made sure he answered all of my questions and concerns thoroughly. He was knowledgeable about the pieces and had great customer service skills.
Henry Villatoro helped us today with our bed room furniture and mattress. He is fantastic. We highly recommend Ashley’s and Henry.
Esteban was amazing and helped me find a great couch!
Judy B. is very nice and helpful! She make sure that all of our questions were answered. We love going to Ashley’s for all of our furniture. We also got a new mattress and Esteban K. Was friendly and professional. We will be back for more!
Great service, very friendly and show room was very well laid out. Shannon Wade was great!
Nice store, didn't have what we wanted. Music was a mix of 70s and 80s.
Henry was amazing & thank you for everything you did for my mom!
Our sales rep Josh did a great job helping me and wife find our bed set. He is a pleasure to talk to and very knowledgeable! Thank you Josh!
Judy was an awesome help got a mattress and base that will make life so much easier!!!!
ESTEBAN DID AN AWESOME JOB HE NOT PRESSU ME AND HE FOUND MY LOVE SEAT
Judi spent a ton of time with me, analyzing, measuring, and trying to decide which furniture is the best for me. I haven’t purchased yet, but I will be back to see her! She was amazing!
Josh Freeman was very patient!! Did a great job!!!
Preston was Amazing!!! Super nice and so patient with us! Highly recommend!
Looking for several rooms of furniture with my mom. Esteban Kelcourse-Oquendo listened to her needs, gave her some recommendations, let us look around on our own. He would check in occasionally for questions but wasn’t pushy. He gave us things to look for in the furniture quality and things to keep in mind for her specific needs. She doesn’t have an immediate need and he stated they would hold the order for her until she was ready for it. He was a very knowledgeable, friendly and patient sales person. Now she has to make her decision!
Preston was fantastic! No pressure sales, friendly and knowledgeable. Prices were great! Overall great experience for our first visit!
Josh Freeman was awesome helping me today! He was very friendly and patient while I decided what to purchase, I don’t enjoy shopping but Josh made it pain free, thanks Josh!!
Henry was really great and knowledgeable. Really nice individual.
Visited Ashley’s today and what wonderful people and beautiful items! Henry greeted us the second we walked in the door! Absolutely great customer service and willingness to help! Explained and took his time with us! Please stop by everyone was just great! Management would be proud! Such great people in this store!!! Wonderful group of people!!! Great leaders there!
Josh Freeman was amazing!!
Order a coffee table from here on August 15, 2021. It was a gift from my mother in law. Told us it would be a wait due to Covid. That was fine. It is now August 22, 2022 and they told us TODAY that they don’t make that model anymore. It took them A YEAR to tell us. Super disappointed.
Good customer service, Preston was a big help and has helped me find the right furniture for my home.
Store was clean and quiet. We were greeted as we entered the store. We were allowed to browse without interruption. There was no pushy salesperson following us around. It was a pleasant experience.
Today l had the pleasure of working with Josh. He was pleasant, knowledgeable and thorough. It was a very good shopping experience. I drove from Greensboro to Burlington after speaking with Preston, who took time with me on the phone. I am very happy with my purchase of the Centiar dinnette set. I will shop at Ashley 's again.
I buy all my furniture and mattresses from Ashley now
The Burlington in-store Ashley team (Kevin) was extremely helpful in helping us to select furniture and make alternate recommendations when needed. They were very communicative while we waited for portions of our order to arrive and assisted with any issues during delivery with urgency. Highly recommend from a furniture quality and customer service standpoint!
The Burlington in-store Ashley team (Kevin) was extremely helpful in helping us to select furniture and make alternate recommendations when needed. They were very communicative while we waited for portions of our order to arrive and assisted with any issues during delivery with urgency. Highly recommend from a furniture quality and customer service standpoint!
Me and my wife are in the market for a new living room furniture we purchased Ashley furniture before and going to my another purchase. The sales men Preston is very knowledgeable and very helpful and answered all our questions. Thanks again looking forward to do more business.
Ashley in Burlington offered great customer service. My sales person Preston McKinnon was very knowledgeable about brands, products & finishes I inquired about. The quality of service lead me to purchase a beautiful bedroom suite and I plan on purchasing a new dinette soon.
Preston gave me excellent service. He made me and my family feel of importance. As soon as we entered Preston greeted us and from then made us feel like family. 10/10 experience !!!!!
I was so nervous about the big move that I was unsure about looking for anything but Preston made sure I felt comfortable with my options. He gave great customer service and was patience with my experience with him.
NEVER AGAIN WILL I PURCAHSE FROM YALL. 2 months waiting for a delivery. I finally got delivery and they did not put ti together as I paid for it! Now I have to wait?!
We recently visited the Ashley Furniture store in Burlington NC. Josh was the sales associate that greeted us and helped us with all of our questions and needs. He was incredibly nice and very helpful in meeting all of our requests. The whole sales process couldn't have went any smoother. Thanks Josh!
The professionalism of the store rep . Kind ,very helpful. Listened to what I was looking for . Guided me and my wife . No pressure at all . Store was very welcoming. I would highly recommend this store to friends and family. Very happy with our purchase. Will be be returning in the near future. 10 out 10 for the whole experience.
Joshua was a wonderful help in my search for a sofa and loveseat. He gave myself and my wife plenty of space to shop until we needed help, and was very knowledgeable about the store's products. Highly recommend!
Highly recommend! I was promptly greeted upon entry of the store by Preston M. I was overwhelmed by the many options the store had to offer. Preston’s friendly demeanor, knowledge of the products and store prices/polices helped me narrow down my interest. I left feeling at ease and much more confident about my selection. I can’t wait to return and browse for more pieces to furnish my new home!!
We had a wonderful experience purchasing a mattress and pillows from Preston McKinnon. He really knew what to say and gave us a hands on experience to help us with our decision.
Our sales rep, Shannon, was personable and knowledgeable. He readily knew minimum dimensions for floor model sectionals so we could easily narrow down our selection. I was amazed at his offer to rearrange furniture within the store so we could get a visual. He exhibited much patience with us and our two little kids. Thanks, Shannon, for restoring our faith that customer service did not die post covid! Great experience!
My husband and I were looking for a recliner that fit our needs. We had specific request and could not quite agreed on something that please both of us. Then, we met Mr. Esteban Kelcourse. He listened to both our preferences and immediately knew what could work for us. He was right on the money. He was very helpful and knowledgeable about the pieces in the store and online. We followed his advise and bought the recliner he recommended that was on display. We couldn't be happier with our purchase. Definitely, will return to Ashley's for other pieces of furniture in the future.
Trying to find a couch for my new apartment is very challenging, Esteban was very kind and informative giving knowledge on the different types of furniture supplied by Ashley's.
Stopped by the other day to plan out living room changes in my apartment, and Esteban was incredibly helpful with answering all my questions! Would recommend this store to anyone in terms of customer service!
Josh definitely went above and beyond to ensure I got the set I wanted. He was very friendly just walking through the door, and offered and showcased multiple sets until we found the one that fit. When I go back to complete the rest of my rooms I’ll definitely be asking for him!
Love this store and customer service. I'm couch shopping for a new apartment and the sales associate, Josh helped me settled on a top choice, a Macleary sofa. I was so indecisive.
Good quality furniture and the delivery team were awesome
I like furniture but it is expensive for my range
Estaban was a super help and really knew the details about the furniture I was looking for. I came in to just look today but will deffinitly return when I am ready to purchase and request his assistance.
I would just like to say the drive to this location was worth it. I was greeted with a big smile by one of your sales consultant named Josh. He was able to show me around the store and give me a run down of some of the furniture I was interested in. Along the way, I was able to meet Torri who was kind enough to move some of the furniture around so I can get a full view of some of the sets. To top it off, as I was leaving, the manager by the name of Preston thanked me for coming in. I was amazed by the great customer service I received. I would like to say thank you for the wonderful experience. I will definitely be back to purchase a few things.
We made multiple stops before deciding on the pieces we wanted to purchase. Our representative was very patient with us during the whole process. Facilitated our purchase. The furniture was delivered faster than I thought it would be considering that we are still experiencing the effects of Covid. I am now enjoying my new furniture.
Ashley & Kevin were very nice. They allowed me to take my time and look around we’re both very patient and honest. My wife and I will be back!!
Loved the quality of the furniture I received from Ashley Furniture! The sales associate Shannon out of the Burlington NC store was extremely knowledgeable, patient and helpful.
Esteban is a fantastic salesman. Gave my wife and I room to shop. Did not hassle us or follow us around. He waited for us to come to him which was nice. When we did finally approach him, he was very informative and kind. We will be back.
The staff was great and very helpful Torri was very helpful and respectful as well
I found a set of reclining couches online and had an exceptional salesman Kevin who explained, they didn't carry this particular set in the showroom. He Emmy out of his way to show me a comparable couch that I could sit on, another to feel the fabric and another to see the color. He was honest to tell me deliveries can take between two and six weeks. They arrived in a week. My husband was very impressed and we are very happy with them. Thank you Kevin.
From the time I walked in the Burlington store I was immediately taken care of by Josh. He was very nice and professional the whole time and did not rush me at all. After narrowing down my options, he talked me through each of the dinette sets that I had chosen to see which one I really liked. The one that I can see myself at the table everyday eating a nice meal or drinking a hot cup of coffee. And by taking the time out doing so, and I mean it took a lot of time because I wanted to be sure of my purchase, his kindness and patience helped make a difficult decision become an easy one. It was such an honor to have him as my sales associate.
Everyone was great. But special thanks to Torri who helped me load my reclining sofa and loveseat in this 90 degree heat.
Was impressed with Preston McKinnon. First, I had no idea how different mattresses are compared to 12 years ago when I purchased my previous one. He was really helpful and introduced me to an adjustable base that I will never go without. And second I’ve never met someone with my name so that was cool. Go see him!
Esteban was very helpful during my visit on July 4th. He pointed me in the right direction to find a few last minute furniture items before I move out of town. I really appreciated his assistance, and will definitely recommend that others visit this store.
We got a new couch and Josh Freeman was very helpful. He got everything taken care of very fast and did a good job explaining to use the different payment options.
We've purchased several items from Ashley in the past and have been very pleased with the experience and product. Decided to stop in this past Friday and glad we did! Really wasn't looking to purchase anything and didn't feel pressured. Henry Villatoro was so kind and patient answering all our questions about pretty much everything in the store 😆. We ended up purchasing a Tempurpedic King mattress. The process was very easy and the payments are reasonable. We're excited about the quick delivery - should have it this week. Shout to Henry for awesome customer service and no pressure!! We will continue to purchase all our furniture needs from Ashley and Henry! And, it was great meeting the store manager. Ashley. She was very kind and accommodating 😊
I love this location. I travel out of my way to receive professional and friendly service which is just what I get here from Preston M.
Josh Freeman is the best - if you purchase from Ashley, make sure you work with him!
Big thanks to Josh Freeman, he’s very informative and help me with everything dealing with this new mansion I just bought in NC !! Highly recommend !!!
Upon visiting the Store I didn't really know if I wanted to purchase anything at this moment. After talking with Preston about the things I needed for my bedroom set and the end tables for my living room I was convinced. The customer service was great and he worked with me to keep me in budget. Will be visiting for any of my household needs from now on. 2 thumbs up!!
I had a great experience in this store! I was helped by Preston M. He made sure he answered all of my questions and concerns thoroughly. He was knowledgeable about the pieces and had great customer service skills.
My husband and I were helped by Preston and he was such a pleasure! He was so pleasant and polite. He provided us with very knowledgeable and honest feedback when choosing a mattress. We expressed to him we were also interested in a new sofa and he encouraged us to take a look at the other great furniture options in the store. We will definitely be back!
I recently stopped into Ashley furniture just to browse around and had an excellent experience. Shannon helped me and he answered all of my questions with ease and was very knowledgeable. Will definitely be back for any of my future furniture needs.
Shannon Wade at the Burlington location is amazing!! If you’re looking for good furniture and an excellent shopping experience go to Ashley Homestore in Burlington and ask for Shannon Wade. You won’t regret it!!
I had the best shopping experience at this store with Josh Freeman. He was helpful, friendly, and knowledgeable. He had answers to all my questions and helped me decide on the perfect couch for my new place. Will definitely be back!
Great customer service from Josh was worth the ride from Greensboro to Burlington.
Shannon Wade was very friendly, helpful, and also funny. I will be purchasing a bed in the future and I will be sure to ask for him when I do so.
Great experience with this store. The salesman That helped me Shannon Wade was particularly knowledgeable and helpful
Really enjoyed my experience at this Burlington location. Preston helped us find exactly what we were looking for and was very knowledgeable and patient with us. We will definitely be back! Thank you Preston!
Just recently moved to the Triad area from Seattle, WA and I couldn’t of had better service than what Preston McKinnon gave me and my fiancé. Very knowledgeable, kind and trustworthy gentleman. It really means when you’ve relocated across the country to a new home and happen to find thorough people with immense hospitality. We’ll definitely be shopping here again !
Went to look at some furniture, talked with Shannon and he was a delight to work with. He was very knowledgeable about the payment options, and also about the type of material of the furniture as I was looking for something specific and easy to clean! I will be back to see Shannon :)
I Truly had an amazing experience at this location better than any other location I’ve ever been to! Preston M answered all my questions and was very knowledgeable about all pieces i had questions about! He was so sweet and truly gave me an experience i won’t forget great work Preston! Stay amazing
Shannon Wade was super helpful and patient when I bought my dining room table from Ashley furniture!
This store is amazing! I walked in with some questions and a young man named Billy answered all of my questions fully and treated me with such respect. We were redecorating my home and I felt so much more comfortable once being given multiple different options within my price point!!
Shannon Wade is the best!
Kevin was our salesman, and he did an excellent job of matching us with the correct mattress and bed for what we needed. He also was very knowledgeable about the financing and delivery processes. We have been loyal customers tot his store and will continue to be because of the service, quality, and selection.
Josh Freeman helped me and my wife out tremendously yesterday from start to finish and went way above and beyond to help us get the best price possible. Can't say thank you enough! The entire staff in the store were courteous as well. 3rd time buying something from there and will def be back.
Billy Farmer was excellent to us at the Burlington location. Very professional and knew his stuff. We purchased a couch set and he gave us all the info we needed and answered every question without hesitation. Me and my wife are super excited for the set to arrive.
I just wanted to say that we were helped by an Assistant Manager here named Preston M. He was amazing! He helped us out with picking our sofa and recliner. He was nothing but nice and courteous and I couldn’t have asked for anyone better to help me on my first Ashley shopping trip!
They are excellent at helping customers have a pleasant experience in furniture shopping. Preston, Henry, and Shannon was extremely helpful when I had concerns and questions!! Please go see them you won’t be disappointed
We love our new hallstrung couch..high end leather and power..our table and chairs for 8 look great..after a month of comparing we couldn't beat Ashley..also shopped their clearance section and got another trailer load..service was great and not pushy from first visit to the delivery...service was friendly and knowledgeable...Will be back
Kevin at Ashley's in the Burlington NC store helps me everytime I come in. I met him 2 yrs ago at Ashley's and he was professional and pleasant then and still is today! Very thorough and helpful. Update as of 5.24.22, all my furniture has been delivered since my original post. I had two different deliveries, but the delivery guys were awesome. I want to shout all 6 of them out. Thanks Guys for being respectful, working fast and just hard working !!!
Josh was an amazing salesman from the moment we walked in. Took the time to listen to what we needed and wanted and let us look around without any pressure at all. Was very happy to do business with him and hope to do more with him in the future!
You had exactly what we were looking for. A loveseat for our camper. It is perfect. The saleman Shannon Wade was super helpful. He took care of it all. It was a very pleasant experience. This is our first Ashley purchase and we will definitely be back. We received it within a couple of weeks. The delivery guys were also very polite and helpful. Thank you all for making this easy for us retired folks. Dink and Vickey Turner
Been waiting for our complete order for more than one year. Misled in the store at that time and customer service may be the ABSOLUTE WORST I’ve ever had to deal with. Praying this purchase nightmare ends as soon as possible.
There is no one better than Josh Freeman! He helped me and my wife select the right dining room set, and as able to save us a lot in the process. Thanks, Josh!
Lots of options to choose from .... great customer service from Josh !
We have been waiting one year for our full order and customer service is never any help.
The lady the was friendly and seem nice but what I didn't like was when I finally found something I like( the picture below was taken today in store)I was told no I wouldn't get it for the price that was up there because it wrong and they just have the correct price tag to put. I just don't understand why put up a price if it's not right.
Ok, I finally got my furniture and have had it for a couple of weeks now and paid everything off. Here is the complete experience:Pro; Online ordering was relatively easyCon; NOTHING you may want is in stockPro; the sales prices are really goodCon; NOTHING you order will be in stockThe customer service reps range from helpful to so less than. The online chat is a joke.I had asked for the ENTIRE couch be delivered and they still delivered in stages weeks apart (I ordered a sectional). This whole expert has really put me off Ashley which is a shame since the majority of my furniture is Ashley. It really is nice furniture that lasts. The problem is actually getting it in a timely fashion.The first delivery had really nice guys who wanted to make sure I was happy. The second delivery had guys who were ok with exposing my brand new furniture to rain and we're very careless about my apartment.I do like my new couch..which is why I'm giving it 3 stars. I just didn't like the experience.
Preston and Josh were very helpful, patient and kind in helping me pick out my furniture and then in the buying process. Highly recommend!
Amazing quality
Stephanie and John took great care of us today. Very helpful and worked within a budget we had set for our daughter's first big girl bed! Burlington, NC
We love, love, love Judi. She is AWESOME!
The staff was friendly and the selection was great.
The Store is great!! The staff is amazing! They are very knowledgeable about their products. Josh Is very professional. He explained to me early about the current ETA times and of course we understood because he has no control of that. Very professional and will continue to do business with this store!
Preston was extremely helpful with us. We wanted a new sectional with all the bells and whistles. He showed us 3, and we fell in love with the Warnerton! He gave us a good deal, and we were out the door in no time.
Do not waste your time or money with this company. Please keep in mind the service we were provided in store was wonderful (obviously they were trying to make a sale) but what happened afterwards has been horrific. They would not let us pay in full at the store, they insisted going on their leasing plan was a better deal and we could do a 90 day pay off no problem. BIG PROBLEM DO NOT USE THE LEASING COMPANY. The furniture took two months to be delivered, okay that’s the time we live in whatever, but when it was finally delivered the electrical outlet was broken. Then not even two weeks of having the furniture the couch itself broke. It took a month for someone to come out and look at it, trying to schedule the repair was TERRIBLE. The people were so rude and had no interest in getting someone scheduled when I would be home. I told them repeatedly the date they offered would not work because they couldn’t give me a time frame of when they would be there. We agreed on a different date, but they still scheduled the first date I was not available for. When the repair man came he said “yep needs to be replaced” and that I would hear from Ashley within the week. Two weeks later I finally get an automated texted that it would be 4-16 weeks before a replacement could be delivered. The leasing company takes almost $300 out of my bank account every payday, when I had already attempted to return the furniture. They have continuously taken money (my rent money) after I have asked to stop and return the furniture. DO NOT GO THROUGH ASHLEY FURNITURE CHEAP PRODUCT AND THEY DONT CARE IF THEY TAKE YOUR RENT MONEY AND ARE FACING EVICTION.
Do not waste your time or money with this company. Please keep in mind the service we were provided in store was wonderful (obviously they were trying to make a sale) but what happened afterwards has been horrific. They would not let us pay in full at the store, they insisted going on their leasing plan was a better deal and we could do a 90 day pay off no problem. BIG PROBLEM DO NOT USE THE LEASING COMPANY. The furniture took two months to be delivered, okay that’s the time we live in whatever, but when it was finally delivered the electrical outlet was broken. Then not even two weeks of having the furniture the couch itself broke. It took a month for someone to come out and look at it, trying to schedule the repair was TERRIBLE. The people were so rude and had no interest in getting someone scheduled when I would be home. I told them repeatedly the date they offered would not work because they couldn’t give me a time frame of when they would be there. We agreed on a different date, but they still scheduled the first date I was not available for. When the repair man came he said “yep needs to be replaced” and that I would hear from Ashley within the week. Two weeks later I finally get an automated texted that it would be 4-16 weeks before a replacement could be delivered. The leasing company takes almost $300 out of my bank account every payday, when I had already attempted to return the furniture. They have continuously taken money (my rent money) after I have asked to stop and return the furniture. DO NOT GO THROUGH ASHLEY FURNITURE CHEAP PRODUCT AND THEY DONT CARE IF THEY TAKE YOUR RENT MONEY AND ARE FACING EVICTION.
It's been a month and a half since we made our order at Ashley Homestore in Burlington, and we are yet to have it delivered. All we've gotten so far is a text message saying "we haven't forgotten about you" but nothing else. We tried going to the store directly to ask, but the reps didn't really have much information about when we would get it.
Husband and I were upgrading to a king so went shopping for a mattress. The catch was we had our almost 3 month old with us so was going to be hard testing while tending to her. Judi B. had great knowledge of producys but made it all easier taking the stroller and rocking back and forth while we tested mattresses. She even helped provide a pillow when little munkinwas hungry and I found a chair to feed. We made the puchase her because of the service. Great job!
Josh Freeman was great and very helpful.
We had a wonderful and professional experience that was so helpful and gave us ideas that we hadn’t even thought of. Judi Bray spent time listening to our needs and even gave us great ideas. We will be back, thank you Judi.
Huge selection of furniture and the employees are very nice
We just bought a sectional from Ashley Furniture. Our salesman Josh was great! He was patient, yet not over bearing while we walked around the store, twice. We arrived unprepared without measurements, but we came back the next day to purchase and ask final questions. Josh was knowledgeable in both the financing options and guardian protection plan.
My sales experience was great! I really appreciate Josh and he persistency in making sure myself and my family found the perfect dinning table for us. We were very pleased with the service he provided to us. We will be back!
Excellent showroom. Friendly staff.
The Supervisor was very nice and helpful.Just waiting on my furniture
Sales lady Judy was wonderful will go back.
I love shopping at this store! Always clean and welcoming. I worked with Josh to figure out what style and color would work best for my purchase. He was personable, honest, and patient (even when I was indecisive and asked a lot of questions)!
Desperately needed to replace my sofa that I purchased a few years ago from this location. Josh Freeman helped me use my credit from my warranty and set up an exchange sofa for delivery. I was in and out in 30 min. 10/10 customer service. Now to wait for deliveryUpdate 10/7/21 - Still waiting for my couch. It says in stock online but no attempt to contact me to set up delivery. They are saying it's still backordered. I get a text every couple of weeks "thanking me for my patience". The couch is also now on sale for $299 back to the original price. Not the inflated Covid price of $619 previously $589
My sales person Josh Freeman was very informed and professional. I was able to find what I wanted. I had a great experience.
Josh Freeman was very helpful in finding what I needed and answered all of my questions!
Purchased a couch, coffee table and an end table 4 MONTHS ago. No ETA still... Call them and ask what the current situation is, they have no idea, "no ETA" is all they can say. Customer service at its worst, no return business for this consumer.
Desperately needed to replace my sofa that I purchased a few years ago from this location. Josh Freeman helped me use my credit from my warranty and set up an exchange sofa for delivery. I was in and out in 30 min. 10/10 customer service. Now to wait for delivery
I am a repeat customer of Ashley Homestore. Three years ago I bought my sofa and oversized chair from them and the couch broke shortly after. So needless to say I haven’t been back in awhile. However, I went in today and received EXCELLENT customer service from Kreis Luman and the manager. They went above and beyond to make sure I was about to get the items I wanted at the price I needed and financed. Kreis is a caring person who genuinely wanted to know how he could help me
My husband and I walked in to a smiling face and his name was JOSH FREEMAN! He was very friendly and asked what we needed. Most important thing is he respected our space, very knowledgeable, checked on us often, answered questions as we needed and took time with us while not rushing us at all. He was an all around super great guy. It was a complete pleasure to spend money with him on Saturday 8/7/21. If we need anything else we are going back to him no questions.
Love it here. Good quality furniture
Josh Freeman at the Burlington location was the best!!! He was super kind and extremely thorough. I’m moving to a new city which can be really stressful. Josh took his time to listen to my needs and walk me through each step of the process to purchase the perfect furniture. I can be pretty indecisive lol but he definitely helped to pick apart what my wants were and what exactly I was looking for. He checked on me often, but didn’t hound me lol and he answered all my questions. I wound up getting a reclining sectional AND a bedroom suite and mattress from him. I love everything about the stuff I ordered. The system was having some trouble while we were working to get everything paid for, and he worked very hard to get me squared away. Although it took extra time, I really didn’t mind because Josh was so sweet! We talked about our families Andover home state and we laughed a bit too. My anxiety was definitely down after my experience with him. If you need anything from Ashley’s, JOSH is the man to see!
Kevin at Ashley Furniture was very helpful and patient with my wife and I. We were needing to furnish a whole house and he went over every option there was within our budget. He even stayed afterhours to make sure everything was taken care of! Thank you Kevin.
I was very very pleased today with Kevin Collins and his help at the Ashley furniture store. He was quick to help and gave us all the information that me and my family needed. I left the store one happy lady!!! Thank you Kevin and Ashley furniture!!
Went in today to buy a sofa . I was greeted at the door but that was it . Not sure where customer service has gone .
Me and my boyfriend went to purchase our first set of furniture together and Brooklyn was just the person to help us out! She was a fun spirit to be around and from now on she will be our go-to girl! Burlington, NC LOCATION
Josh was very helpful with our purchase of a sofa and loveseat. He was very knowledgeable and very helpful walking us through the process.
We have bought 3 full rooms of furniture over the years from Ashley. The sales team has been a pleasure to work with. We’d like to give a special shout out to Preston McKinnon, congrats on your wedding Preston, and Brooklyn Smith who helped us, today. They are great. The delivery folks are prompt, professional and friendly. We are enjoying our new leather electric reclining sofa and are awaiting two more pieces to finish off the room. Thank you, Ashley!
Preston McKinnon helped us. Great young man. Great store.
Worked with Preston when choosing my living room and dining furniture! He was extremely knowledgeable and understood the style I was going for all while keeping it in my price range! Highly recommend! I’ll definitely be back!
I walked into the store a couple of weeks ago, and the most beautiful person greeted me with the most beautiful smile! I found a lovely dining set. I wasn’t ready to purchase that day because I had to do measurements, but Judi sat down with me to go through my wish list. I left with my list and measurements for all the items I liked. Judi even gave me her personal phone number and checked in to see if the items were a good fit. I came back today to finalize my purchase. I came back for the beautiful, great quality furniture, but much more than that I came back to experience Judi’s care, compassion, and beautiful smile.
Ordered my sectional in November. Received half of my set in December. Received the remainder in March with the back of it broken and the cushion tore. In June, they delivered the wrong replacement. It's July now and I'm still waiting. I've called the Burlington store several times and stopped by today. Needless to say, a manager still hasn't contacted me. 🤦♀️😬
Preston is very knowledgeable and friendly. I came back after receiving my couch/chair/bed and he remembered me.
Been without furniture since march of this year ordered from another company in dec of 2019 got the run around and then came the great Josh at Ashley furniture Awesome awesome great salesman tybuddy
I bought from the Burlington store a few months back. I referred my daughter, her furniture was delayed months, then one piece came, then they even told that the other piece would be delayed a few more months, they couldn't cancel the order nor return the one piece they did get. Customer service sicks at Ashley Furniture.
Josh Freeman was awesome, he was extremely helpful and courteous. He represented Ashley in the highest level
To expensive, and not good choices of colors of furniture or just simple reclining furniture no power furniture ,found exactly what I was looking for at a furniture store in burlington nc on North church street ..great place on church street
My wife and I enjoyed making our purchase here. The store was immaculate and nicely laid out with a variety of furniture options. We came in search of one couch but found something completely better and at a better deal. The best part of the process was the customer service we received from Kevin Collins! He was honest, experienced, courteous, friendly, and explained every part of our purchase from start to finish; he was excellent!
Shopped at Ashley’s for the first time today. Josh helped my Husband and I. He was very friendly, listened to our needs and did not waste any of our time. We left with actually what we wanted and needed. Highly recommend.
Sales person was friendly. She explained the sales and financing options. Did not purchase anything today.
Kevin is the man! He made finding my dream furniture an awesome experience!! He was honest, kind, and was very genuine. I would recommend you visit Kevin if you’re in the market for great furniture! Thanks Kevin!!!
My boyfriend and I are furnishing our first home and purchased our farmhouse style furniture with help from Preston at Ashley in Burlington. We first went by Ashley a couple of months ago and fell in love with the Alesandra couch and chair and a half. They had perfect bedroom furniture for us and our two kids. We went back for the Memorial Day sale where we got a great deal on all purchased pieces. Customer service was wonderful and Preston was very patient with us as we spent much time debating on sets and trying out every mattress to find the perfect one. Will definitely return for any additional furniture needs
Purchased a dual power loveseat recliner, delivered 3/26. Worked when delivered, next day nothing! No problem, things happen...called the store to have another one delivered but was advised to go with repair. Reluctantly we agreed. I mean, what choice do I REALLY have? I already got rid of my old set and they have delivered 1 of 3 of my new set and it doesn't work. Keep in mind, to cancel the order would be 25% restocking fee, which would have been about $500. This is where I begin to regret my purchase. We had to wait almost 3 weeks for a repair (4/15). The repair man came out and had to order a part. I asked if the part was backordered I was told no. It is now mid-may and 4 payments later STILL waiting on a complete repair!! Totally upset 😡. I didn't mind spending the money because I thought I was working with a company that backed their own product. Ashley, can you make this right? I didn't even have the loveseat for 1 day and this is the best you could do? Please help with a satisfactory resolution.
Nice friendly helpful employees, large selection of furniture & beautiful clean bathroom! A+
I would like to thank Josh Freeman for assisting me find the perfect couch for my new home. I showed him the style I was looking for, sent him the measurements and showed him the farmhouse tv stand and coffee table I purchased and he went above and beyond to find the perfect match for me. His product knowledge was superb for it being only 2 months of him starting with Ashley HoneStore! I love my Ballinasloe 3-Piece Sectional! Josh, not only assisted me during the sale, he followed up, provided updates, and made sure I was happy about my purchase. So far I have received 2 pieces and I’m super excited for my last piece to come in. Thank you Josh for your assistance!
Ms. Bray was very informative,attentive and funny. Thanks a million 😃
DONT BY FROM THEM!!! I made an online purchase, it said the items were in-stock but less than 10 minutes after placing the order I received an email saying "Due to high demand, some items may have longer than normal shipping times." I get two of the three items I purchased but over a month later the third piece still has no ETA. I have not clue if it's going to be 2 weeks or 2 years. They have charged me for the two pieces I received but they keep putting a hold on my card for the third piece that drops off my card every week and then pops back up again. I would never have ordered the set if I wouldn't have known when or if I was going to get all three pieces. I can't get a return or get a refund on the pieces they delivered so now I'm stuck waiting with no end in sight. What a joke. Every time I've tried to check on the order it's a 30 minute wait to get through to someone just to be transferred to another department that 9 times out of 10 the queue is full and the call is dropped. NEVER again will I order from Ashley's HomeStore or recommend them.
Was ok. Only the welocomer never said anything to me. Kind of looked like a desert island only one other shopper. Didn't have what I was looking for but very clean shop.
We had another great experience at Ashley! Josh was our salesman and was very pleasant and knowledgeable to work with. He made things go smoothly and got us exactly what we wanted!! Would definitely recommend working with him to anyone! 😁
I love the couch. It’s comfortable and spacious. Josh provided great customer service and my furniture came faster than expected.
The choices are excellent. After shopping in town and on the internet, I found what I needed at Ashley's.
The store is a geographical oddity. Everything takes 4 to 12 weeks to order. Oh Brother!
I would like to thank Preston McKinnon for assisting me find the perfect table for my new home. I told him the style I was going for and he went above and beyond to find the perfect match for me. His product knowledge was superb! I love my Teaganville dining set! Preston, not only assisted me during the sale, he followed up, provided updates, and made sure I was happy about my purchase. When I informed Preston about my delivery troubles and concerns, he assisted and got me to the department I needed to speak with. Thank you again Preston!
Upon walking into the store, Josh approach me with such great energy. Even though I informed him I was not buying today, he still showed me around the store and gave me A1 service. It was refreshing to see someone with such great energy be personable and knowledgeable about the products. Thank you and I will definitely be back.
People are friendly and willing to help find what you are looking for, my issue isn't with the store itself but the Customer Service/Warranty department. If you have pets, do not buy the extended coverage protection. We had a puppy jump onto a cushion and rip it, but the claim was denied because it wasn't accidental....? Like we purposely took her claw and scratched it ourselves. Should have known better...
I love that I was able to find a product that seemed to be made just for me. The sales associate was so very helpful and educated me on the product I chose which really helped me to make my decision. The delivery persons were very professional and practiced safety measures. I love my sofa it is so comfortable that I literally fell asleep on it the first day it came. I will certainly be ordering again!
I have visited Ashley Homestore in Burlington 3 times. The first time I visited was with my family.Josh Freeman, a sales consultant, came up to us and introduced himself. He was kind and very enthusiastic that we were visiting the store.I told him that I was there looking to replace a sofa and a recliner. He was so accommodating and helpful by walking through the store with us, while answering all our questions.He explained all the different variations of sofas and recliners that Ashley offers. When he told us that he had just started working there for just a few weeks, my family and I were amazed at how much knowledge he knew about the product lines. Furniture shopping is difficult. It is hard to decide what would look nice in your home. The second time I visited the store, Josh was busy with a customer. I could see how attentive he was with this customer, as he was with us on my first visit. I decided I would come back another day and make an appointment with him. I took pictures of my present couch and recliner and living-room layout. He allowed me the patience I needed to make this difficult decision. He did not try to hurry this decision either. He was again very attentive, the same way he was the first time we met. I am recommending Josh Freeman to all of my friends that are looking to purchase furniture, and sending them to Ashley's Homestore. I had the best experience at Ashley's and it was because of the connection I made with Josh Freeman.
Preston was a rockstar. He made purchasing furniture for our new home a breeze. He was very knowledgeable and customer service forward while also being transparent and down to earth. Thank you Preston for helping us make our future home our own!
Great service. Found what I needed with great help. Purchase and boom. In an out quick too
Esteban was the best sales person I’ve ever dealt with. He worked hard to answer all our questions and make sure we got what worked best for all our needs without the normal pressure that you find with most sales associates. The furniture arrive way faster than we were expecting and the delivery drivers were amazing!
I always find what I'm looking for here!
My wife & I always have an awesome experience while shopping here although everyone is very helpful or favorite associate is Mr. Henry Villatoro he goes above & beyond to insure we have a pleasant experience every time & for this i will always keep Ashley in mind when shopping for furniture
Very friendly staff
I love this store. My whole house is from Ashley homestore in Burlington nc. The staff there listens and helps put my rooms together. If I have any concerns they handle it professionally. I will continue to go there for all of my furniture needs.
I love this store. My whole house is from Ashley homestore in Burlington nc. The staff there listens and helps put my rooms together. If I have any concerns they handle it professionally. I will continue to go there for all of my furniture needs.
Esteban was my home furnishing consultant and I cannot say enough good things about him. He was professional, informative, and just plain nice, as were the other customer service reps. It took me two hours to make up my mind and he was with me all the way. I definitely will go back. Ask for Esteban!
Must see Judy. She will get you were you want to be.Will make you feel like a friend.
Thank you Preston McKinnon!! Preston was extremely professional and helped me navigate through the purchase with outstanding customer service. I will be back and I will look for Preston!
So glad that Lance Bailey is there to help me with mixing & matching colors! I have no idea what goes with what. They offer a large variety of furniture and accessories plus they now offer curtains (online). Can't wait to start redecorating!
Judi was amazing! She was very helpful and she even found us the perfect bed! We will definitely be coming back for more amazing costumer service:)
Judi was a joy to talk to! She was very knowledgeable and taught us a lot when it came to the furniture. We will definitely ask for her the next time we go back!!
The sales personnel are very helpful and informative at Ashley Homestore of Burlington. They always have great deals and discounts. Highly recommend!
I went in to waste time while getting my tires changed. Judy was very friendly and not pushy. She asked showed me an adjustable bed because I had never tried one. I will definitely want her to help me when the time comes.
Judi was wonderful ! She helped me find a great couch for my new space and talked about options for my bedroom. Very friendly and professional
Ask for Preston!! He's attentive but not pushy. Very knowledgeable of what Ashley has to offer. I went in planning to not purchase anything since Ashley didn't make the style of couch I wanted but I purchased living room and bedroom furniture and accessories 😊
Preston at the Burlington storeis amazing and personable! I had a vision outside of what Ashley offered but he informed me of all the benefits Ashley offered including being flexible with delivery. He was sooo patient and did not stand over me trying to pressure me to purchase. I went with the goal of only purchasing sectional but purchased bedroom and living room furniture. Oh and Lamps... Highly recommend him!! Ask for Preston!!
Judi Bray helped us find the perfect furniture ! She was professional , knowledgeable, and friendly. Best experience for one who hates to spend time in stores Thanks for the kind and friendly experience
Judi is such a huge help! She takes the time with you and makes it a wonderful process, I got an entire bedroom set and I LOVE every bit of it! Go ask for Judi!
Judi is absolutely wonderful! Takes time to make sure you are happy with what you are leaving with, and I LOVE every bit of it! Go ask for Judi!
(Translated by Google) They are very irresponsible yet I still do not receive my dining room only the chairs I have received I have waited 5 months to receive only the chairs (Original) Son muy irresponsables aún no recibo mi comedor solo las sillas he recibido he esperado 5 meses para recibir solo las sillas
We were looking for a love seat recliner. Esteban was extremely helpful and showed us a new arrival. The Man Den line (I guess someone has Man Cave trademarked) He was patient and thorough when pointing out all of the features. And there are many. I highly recommend both Esteban and the Man Den love seat
Just a big thank you to Esteban Kelcourse for being a great help. Thank you for making our shopping so smooth.
Esteban did a wonderful job finding us exactly what we needed. He should get a promotion!
Worked with Esteban. He was knowledgeable and will come back to be helped by him in the future
I had a bad previous experience with this Ashley's because of a certain associate. Wasn't sure if i even wanted to come back, but i did and was paired with a guy name Esteban, he made my shopping experience fun, we had some laughs. Definitely made me reconsider Ashley after my previous experience.
sorry if i misspell this but, Estabon was a fantastic sales person, i ordered a three piece little dining set, it was not on the floor at the time i ordered it, i was hesitant to buy something i couldnt see right then. the set was delivered today and i like it just as much as the picture, so happy with this purchase!!!!!
Worked with Esteban today. He was very personable and had a great attitude. Didn't feel pressured to buy anything and he said he could be my associate when i finally make my decision on what furniture i want. Still looking, so hopefully soon.
I have had excellent service with both of my purchases from Ashley furniture. I have been very satisfied with my couch and coffee table that was purchased a year ago and yesterday I ordered bedroom furniture. Judi was very helpful and knowledgeable. She helped me pick out the perfect bedroom set and adjustable bed. She was very friendly and did not pressure me to buy anything. She was helpful and honest, I highly recommend her if you need new furniture!
I have shopped here for over two years and each experience has been great. Once I purchased a complete bedroom and the other times it was small items like one chair. I even purchased one of their discount display tables and was very happy with what I purchased. The bed was purchased two years ago and is holding up perfectly. Judy has always been very helpful. Lance helped me once with financing and explained everything to me. The other time I purchased with cash and Lance again was very knowledgeable to get me the paperwork I needed completed so I could be on my way.
Actually had decent prices, definitely cheaper than Badcock with better quality as well. Nice sales people, variety of up to date furniture. However they tore my furniture to pieces upon delivery. Do not order ANYTHING from this place and have it delivered. By the way, nothing on the floor is for sale and you'll be waiting 3 to 9 months to receive something you've already paid for or are having financed. Its a RIP off!!!!! Edit: Spoke to the manager about a refund or a replacement. I waited 4 months for a replacement, I asked the manager if she could assure me that this couch would not be damaged she said she COULD NOT. So I said well how much of a refund can I get? (as I paid 1,200 cash) She decided 300 was fair. This couch was a total loss...I feel like at least 50 percent back was fair and that's being generous! So rather than having to take time off of work, get another damaged couch and go through the entire fiasco again I took the discount. Which had to be sent to be by mail in check form and took 3 weeks to get. Not at all happy with this place!
Just ask for Judi!! Very knowledgeable salesperson and very friendly!
Bought a kitchen set!
This was an exceptional experience. Walked in with a sectional on my mind and a nice guy named Preston that works there showed me several options and listened to what my needs were and matched me with a perfect sofa. Took me no more than 30 minutes in and out and had several options to choose from. Will def shop here in thr future again!
Wouldn't recommend buying anything form them it doesn't last.
love the quality of furniture
Staff is nice and when we bought our new house we purchased a living room, and three bed room sets from the one in greensboro. If looking for an affordable option to furniture, you can't beat Ashley's as the price is right and quality is good. Two years in no complaints.
If I could give less than a 1-star review I would. The experience with this company has been nothing but an incredible aggravation. Started the day we purchased from them where first the sales rep (Preston M.) promised us 25% off the entire purchase, only to be told later by a floor manager that they weren't honoring what we had been told but they'd only charge us $100 for the delivery. We were also told by the same sales rep that our items would be delivered the following week. This also was changed by the Mngr on our paperwork to 10 days out from our purchase date. Since then we have been TEXTED 3 times that our delivery date has been pushed out. Last notification I received stated today as a delivery date. Still, no delivery. I reached their customer care line after trying for 2 days, only to get some ignorant rep that proceeded to blame me because I didnt reply to an automated text as the reason to why my delivery was canceled, but it wasnt their fault that no notification of cancellation was provided. So here we are, rescheduled yet again. After that I was also notified by this rep that I would get a call sometime this week to confirm my delivery date again, but if I didnt answer my delivery would again be canceled without any notification, after which she kindly just hung up on me. PRICELESS!! The best part, even after all of this, if I cancel this order I will be charged 25% of the total purchase price as a penalty. The reputation this company has may have been relevant at one time, but that is LONG GONE now. My advice to anyone reading this, spend your money elsewhere! A place where the customer is valued, not repeatedly lied to, and they stand behind their word.
Kevin was very helpful and attentive as I looked at some furniture. He was understanding of any budget limitations I had and when I make my final decision on a purchase, I will highly consider purchasing from Ashley HomeStore.
Sales staff very friendly, Kevin is great! Selection is nice, but dealing w/the delivery is a nightmare. My delivery date has been pushed back twice now. and I still don't have any furniture. Like literally no furniture in my living room at all now, as I already removed my other set on 7/14, the night before my scheduled delivery. Original date was 7/7, next date should have been 7/15. Now they're saying 7/18 and I won't even be home on that date, but their call center said that I am the one who chose the date. No ma'am, that is not true. All of my texts and emails say that 7/15 was the rescheduled date. They didn't show up on 7/15 after I had switched my work schedule to accommodate the delivery. When I called the call center to see why they were no shows they said that I had agreed to 7/18. Untrue, and I have the proof to show them that I did not ever agree to that. Still no furniture & don't know when I'll get it. This level of service is unacceptable and unprofessional. If you're looking for reliable and prompt delivery then you'll need to look elsewhere. Ashley falls short once you've made your purchase. Delivery experience is terrible!
Was very friendly and Henry was great to work with. The only problem I had was when it came to paying. I had to make an extra trip back because to use their card I needed 2 forms of I. D.,which is fine and I can understand that. Only thing is if I had chosen to get the items online this would not be required. Still no problem here, would recommend to anyone looking for some furniture.
Nice furniture at a good price
Amazing staff they’re there to help you out and give you a great amount of information. When it came to checking out the man took forever !!! We had to wait for two other people who were in front of us and it was over 40min wait !! The whole process of buying was easy just the end was annoying
Great experience guaranteed when you work with Henry. He is no pressure just super helpful and calm. Ask for him up front and you'll have no issues.
Terrible experience getting furniture delivered. The store and staff did what they needed to do, gave me some B.S. about being on my side and trying to give me deals and save money when all they do is price match what their online listings say. My order got rescheduled 3 times, they delivered only part of my order and I'm in the middle of month 3 of trying to get all of my furniture still. Ordered in the beginning of December to have it delivered in late December, I should finally get all of it by mid February. Completely unacceptable. Feb14th EDIT* got called on my new delivery date telling me the couch they got was damaged and they are ordering a new one. IT HAS BEEN MONTHS
What an amazing experience. Honestly. I will say, I am a nerdy researcher. I will not make a big purchase without a lot of thought. I needed a new bed. My research took me in this store. My first visit was pretty bad. I had a salesman that literally drove me out of the store. So bad I started looking for a different option. I decided to order on line but wanted to look at the bed one more time in person. I was lucky enough to run into Brandon. What a great salesman! No kidding. I walked out with a bed, vanity, end table and 2 lamps. Go see Brandon. I also so appreciate the team staying after closing to get me all checked out. I misread the store hours and unknowingly came in at the last minute. I didn't even know because everyone was so kind.
Staff doesn’t acknowledge you when you walk in if they don’t think you look like somebody that has money. Second time this has happened at this location. Gave them a second chance and they blew that.
Staff is awful. Just because I walk in wearing a hoodie and yoga pants doesn’t mean I don’t have money to make a purchase. This is the second time I’ve gone in this location and had basically no treatment and staff is available. The Durham location is so much better. They helped me refurnish my WHOLE house last year. I was giving this location a second chance since I live in the area. That won’t be happening again.
(Translated by Google) Very professional and humane team👍💝 (Original) 非常专业和人性化的团队👍💝
Prices aren't bad but salespeople stalk you
Sales staff is friendly because they want your money. However, once you've paid for your furniture, that level of service goes out the window. My delivery date has now been pushed back 3 times! This last time, no one called to even tell me they weren't delivering. I only found out when I called and the only excuse I was given was, "for some reason, the previous person did not process the delivery confirmation." This level of service is unacceptable and unprofessional. If you're looking for reliable and prompt delivery then please look elsewhere. You will be disappointed and will have to take off several days of work for a delivery that probably won't happen. If I could give this zero stars I would.
Y’all, unless Susan Miller is maxed out in pay, give that woman a raise! THREE times she has given me nothing but spectacular service and I don’t think I’ll ever be able to buy furniture again without her help.
I traveled from Durham to visit this Ashley Homestore because of great reviews and customer service. Judi, one of the sales associates, helped me and made sure to price match with the deal I found online as well as help schedule delivery with my crazy schedule. I am so glad I drove the extra 30 minutes to come to this store.
Nice people ready to help you with what you are looking for.
Great Choices Amazing Staff!
Honestly thought the prices would be higher. Solid selection, and a pretty easy sales process. There is a bit of a push for the 'extended protection plan' thing by the sales rep, and that's to be expected. It wasn't too bad. Scheduling delivery was easy, looking forward to seeing how that part of the process goes. Definitely check with the store and not just buy from their website, the store is independent of the website and can give a little better deal, at least in my case.
Mike was a great Salesman... Went in looking for a Living Room Set but came out with living room, Bedroom and Dining Room Set.... Good job. .
Diane was awesome and the delivery guys were great.
Could not find what I needed. No offer to plAce an order
The staff selling the furniture is very friendly, but this is my 2nd time trying to buy something from them and I just learned the delivery date has to be moved back. The first item took about 3 months of pushed back dates and no phone calls telling me it wouldn’t be delivered, only to be told they will have to refund me because the tables are all defective from that manufacturer. I decided to give it a second chance hoping it was just a weird fluke. I’m hoping this won’t be round 2, but I’m now on my 3rd pushed back delivery date because the pieces aren’t in the warehouse. If you wish to actually receive your furniture in a timely manor or at all I would avoid shopping here.
Judi is the woman to see...she rocks! Friendly, relatable and cool! Ask for her.
Best prices and staff very friendly and very helpful .
Not impressed, use to be semi decent furniture. Pillows on couches are easily misshapen, no form of support within the box/foot area of sofa w/chaise.
Your sales associate was awesome and her suggestions were just what we had been looking for.
Diane was phenomenal! she us the sales associate you must see. Was doing a large shopping trip for my agency and Diane made the process smooth and cost-friendly. Great place to get your home and business shopping done. Thanks Diane for helping us out. You ROCK!
Jeff and Susan are very helpful!
Very friendly and helpful along with good selections. Very comfortable furniture.
I'm only giving 4 out of 5 stars is because the delivery team and staff that reached to us to do the delivery their customer service was poor. They initially delivery date given to us we received a call that all the pieces wouldn't be in, so when my wife said we would what til both pieces it got changed to another week because to find out they were waiting for the sofa to come in from the manufacturer. So now we thought we were set. Not so much. The delivery team was to call the day of delivery at least 20 minutes before they arrive to ensure we are home. These guys called and texted me when they are ringing my doorbell and my wife is at the grocery store. She was about 10 minutes away. No apologies at all. Luckily the stayed til she got there because I was at work out of town.
Me and my son walked in the store, walked the entire store looking at the furniture, sat there an additional 10 more minutes before we were even acknowledged. That alone makes me want to take my business elsewhere.
My husband and I were in the market for a new mattress. Diane and Ashley, at the Burlington Ashley Homestore, bent over backwards to make sure our experience was smooth and easy. They put their heads together to make sure we were getting the best mattress for the best price that we were happy with. We will definitely go back to these two ladies for any future purchases through Ashley Homestore.
Diane Kyle-Smith is awesome to work with- very helpful!!!
We had come to High Point from Durham looking for a bedroom suite for our daughter back in Virginia. When our search there yielded nothing we drove around to about 10 different stores along the highway. When we went into Ashley, we came across Judy. We told her we were looking around this area, but would likely order from back in VA for a cheaper delivery. We simply planned on browsing the showroom to get a better idea of what we wanted. Even knowing she wouldn't get the sale, she spent almost an hour helping us. She was very honest and not pushy at all like other salespeople. She also didn't follow us around the store incessantly, which is something that I can't stand! If you're in the market, ask for Judy!
Judi helped my husband and I...and she was great to work with. I would definitely recommend this Ashley HomeStore because my experiences here have been pleasant.
Had the most wonderful experience at the Burlington Location. Diane was so helpful throughout the entire process.
Our experience at the store was great. That is why they get 2 stars. We purchased $11,000 worth of furniture after discounts and sales were applied. That was the end of the good experience. We have had a total of 5 pieces of furniture damaged during delivery so far. All original orders have been delivered from 2 months ago but we are still dealing with the nightmare of repairs and replacements. Post sale customer service is just as important as it is before the sale. Absolutely horrible experience after the sale and it's not over yet. I just moved into a new house and have more furniture to buy but it will not be from Ashley Furniture.
Our experience at the store was great. That is why they get 2 stars. We purchased $11,000 worth of furniture after discounts and sales were applied. That was the end of the good experience. We have had a total of 5 pieces of furniture damaged during delivery so far. All original orders have been delivered from 2 months ago but we are still dealing with the nightmare of repairs and replacements. Post sale customer service is just as important as it is before the sale. Absolutely horrible experience after the sale and it's not over yet. I just moved into a new house and have more furniture to buy but it will not be from Ashley Furniture.
Judi was a big help to me with information and support on our ErgoMotion sleep system.
Diane is a consummate professional who is attentive and strives to give her customers the look and feel in their homes that they desire! She has a show room that she can offer you a full tour in or you can search the interactive touchscreen store to find exactly what you’re looking for. Price-match? No problem! Head to Ashley furniture and ask for Diane. #SeeDiane4thebestdeals
I purchased a recliner for my mom for Christmas 1 year ago, 850. 00 power recliner, now it is broken and they stated it can not be repaired because parts are not made any more for this chair, I contacted the store and they said sorry not my problem , this is not a good way to do business. . . . . I will never buy from there again and I also will tell any body I know not to buy there. . . .
My husband and I went in to quote a price on a couch and a blonde lady that works there was very smug towards us and acted like she did not want to help, probably because we were an interracial couple. Stay away from this one!
Diane was amazing in helping me pick out the funiture that I need and would love within my price range. if it would let me give a rating review I would give her and the store 5 stars
When my recliners were delivered, one had a leaning base and worn upholstery. The delivery driver documented everything and said I should have a new one in a week. At the end of the week, I called for an update. I was told the ONLY person who could deal with exchanges would not be in until Monday. She would call. When she called she explained that the delivery drivers were not employees, she had no idea what app he was using and they would have to have an independent person come and evaluate the chair. That was about 10 days ago. She doesn’t work weekends, do I have to call and leave a message asking for her to call. I have also asked if they could just take the damaged chair back. They could if I pay for someone to take it to there warehouse and there will be a 25% restocking fee if the chair was in good enough shape to take back. This may be a $400 waste of time. Don’t shop there!!
Incorrect information given by sales rep. Furniture & home damaged during delivery. Difficult to work with management . Would never buy anything there again
Poor service. Would never come back to this store.
Evidently not interested in a cash paying customer wanting to buy today! 2nd time buyer....see ya!!
Let's just say we were not impressed...
Friendly associates and great pricing.
This place is trash and I encourage everyone to stay away. First, I'd like to share the good part of our experience because he deserves recognition. We worked with Jeff and he was AMAZING. I looked for a couch for probably 4-5 hours and he hung in there the whole time and was very forthcoming about everything and knowledgeable about all of the product. He was also hilarious. We also had some issues come up and he stayed in touch with us the entire time and worked things out for us even answering calls when he was off. HOWEVER: Our couch was supposed to come 12/14. The entire thing didn't even come until 01/02 and they had all of the pieces and orders mixed up. That's a small part of my issue. We have had this couch a month. It was $2,500-3,000 (I can't remember exactly) so it wasn't cheap. Yesterday I sat down and the frame on one side broke! I called in and they offered NO apology, nothing but that they would leave a message for the customer service manager who usually gets back to people in 72 HOURS! I've worked retail before and I've been a retail manager. That's a ridiculous turn around rate. Then today, the OTHER SIDE BROKE. I called again and this time I was kind, but I did explain that this was an issue considering we have only had the couch for a month. Our couch is literally touching the floor and she doesn't offer an apology, ask additional questions, NOTHING. She simply says they will have the lady call back in 3 days and they don't offer extended warranties. So hopefully we will have this paid off in a year because God knows it won't last passed the warranty. Other than Jeff, this place has terrible customer service and trash furniture. I would have rather given $4-5,000 to a better company.
Always a great selection. Diane helped me find the perfect nightstand. Definitely going back.
We bought a power recliner sofa and power recliner on 11/21/18. They were scheduled for delivery on 12/14/18. We received the recliner on 12/14, but we were told the sofa was damaged and would need to be re-ordered. After a couple more days and more phone calls, I was given a new delivery date of 1/15/19 - so much for new furniture at Christmas. I called again on 1/7/19 to confirm the date and it is now moved to 1/18/19. The sales staff was friendly and helpful, but customer service is terrible. I will not be doing business with Ashley again.
I was in desperation for bed rail parts that was lost in our move!! They beds were discontinued and parts had to be special ordered. Not only was I surprised at the great pricing, the customer service was outstanding!! I was greeted by Susan Miller within 5 seconds of entering the building. I was in awe of the excellent customer service that each employee provided. Even the furniture loaders made sure that I was being waited on. And Lance Bailey was full of AWESOMENESS!! He was so helpful in making sure that I ordered the correct part!! THANK YOU GUY'S SO MUCH
Went in to look and get prices walked out with the living room my wife wanted. Customer service was top notch .Sean was absolutely wonderfull. Exceptionally knowledgeable. It was a pleasure to do business with Sean and the staff (Sorry did not catch all your name's ).
Best experience! Judy is a pleasure to work with! She has helped us for years!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
