Ashley | Cary, NC 27518

The environment and shopping experience at Ashley's was fine. Ben, the salesman who helped us, was professional and personable enough. He is very reassuring that he's your man and he'll take care of you. 2 grand later and we had our new three piece couch ordered. Day of delivery is a nightmare. My expected window for delivery was 11:00 - 2:00. I received my furniture at 6:30 PM. I burned an entire day of my time because of their incompetence. Then when the furniture was assembled, it turns out you need a special adapter to plug all the pieces in. But DON'T WORRY, Ben will take care of you. Well after three weeks of waiting for his help I found another solution. I won't be spending another dollar at Ashley furniture. Once the sale is made they don't give a hoot about you or your problems. They overbook the delivery truck and take absolutely ZERO responsibility when things turn south. Have a bad experience? Well it'll cost you a restocking fee to give them their garbage back. Save yourself the aggravation and disappointment, shop online or go somewhere else. edit: Ashley Furniture replied to reach out to them. If my experience was so concerning, they could have remedied it weeks ago. I won't be taking any more time to be bothered with them, if they want to reach out to me they have my contact info.

Ebony Harrison was an absolute joy to work with! She made the purchasing process so quick and easy for me! I am very excited to receive my couch!

Came in looking for a bedroom set but needed it delivered to another state. Unfortunately they weren’t able to do that; which we understood and at that point, we would’ve thought our sales guy, Voris would have went on to another customer who would potentially buy furniture. However, he was just as attentive to us as if we were spending thousands. We only ended up spending $800 on accessories but he treated us as if we spent $8,000. If you go to the Ashley at Cary Crossroads you definitely need to see Voris!

I worked with Ebony. She was such a pleasure to work with. Thank for all your help.

This place made me feel so at home. I love the quality of the furniture and I had so much fun stocking up for my home here!

Ebony was very nice and knowledgeable! One of the best experiences I’ve had visiting this store.

I worked with Ebony and she was a pleasure. She listened and was able to find everything I needed for the right price. Thanx a bunch

Ordered a couch in May, still haven't received it.....it's September. Update. Ashley saw my review and gave me a bogus number to contact. I messaged it twice for 2 days and nothing happened. I will definitely never shop there again and still have not been compensated from the agent.