Ashley Store Cary, NC
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Cary, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Cary, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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This is Heather and I am writing to tell about my wonderful experience at the Ashley store in Cary. Taylor Radford immediately greeted me when I walked in the door and was not pushy at all. She checked in with me to see if I had any questions when I looked around. What impressed me about her was that she was so genuine. She really cared about providing me the best fit of furniture for my home. She understood that with kids, the furniture needed to be durable yet stylish. She walked me through all the fabrics and actually sold me on a cheaper item then what I was originally looking for because it was the best fit for my family. That kind of sales person is hard to find. She wasn’t after the bottom line and truly cared. She was authentic and had integrity. I highly recommend anyone shop and ask for Taylor!
Mike helped us out. We got a sectional we really like, and it was good experience!
Ashley Furniture Store Review If I could give zero stars, I would. My experience with Ashley Furniture has been an absolute nightmare from start to finish. I ordered a desk, a bed, and several other items TWO MONTHS AGO, and I’m still dealing with issues. Here’s a breakdown of the chaos: • My desk arrived with no parts to assemble it. • The bed had two of the same boards, forcing me to drill custom holes just to make it usable. • They sent the wrong desk TWICE because my sales associate didn’t even update the order properly, leaving me to deal with their incompetence. • In the end, I had to settle for tables I didn’t even want. The customer service was equally abysmal. The General Manager, David, called me with a generic, scripted “We’ll look out for you” speech, but it was nothing more than empty words. After his insincere promise to fix things, I had to follow up myself two weeks later. To make matters worse, he hung up on me mid-conversation while I was asking a question. If you’re considering buying from Ashley, don’t do it. The lack of accountability, attention to detail, and respect for customers is appalling. Save yourself the frustration, time, and money. Stay far, far away from Ashley Furniture.
Ashley is always my first stop. Great inventory. The staff are knowledgeable and professional. Ben was extremely helpful; understood what I wanted and guided me to the right pieces.
Randy was very helpful, great at making sure we were serviced correctly. Didn’t have to wait for service like most furniture stores customers service was excellent!
Mayra was very helpful! Not pushy or aggressive at all.
Mayra went above and beyond to make sure my buying experience was smooth and hassle-free as possible. She was patient, answered all of me and my husband’s questions, and made sure I was informed on all details in the process. I can’t wait until my furniture arrives!
Ben made buying our new bed and mattress a quick, easy experience! Highly recommend him and this location.
Dan did a great job helping us find the sectional we wanted. He worked with us on the price and I’m very excited to get it delivered and in place
We been to Ashley store today and got pretty good deals and Mr Ben helped and explained us about various materials used in Sofas. Great experience and we are happy to be part of Ashley family now .
Ebony was great & extremely accommodating! Very personable & pleasant to work with!
Thank you, Mike.
We had an excellent experience working with Ebony while shopping for new furniture for our home. She was incredibly helpful, knowledgeable, and attentive to our needs, guiding us through the selection process with patience and expertise. Ebony made sure we found pieces that perfectly suited our style and budget, and her friendly, professional demeanor made the entire experience enjoyable. We couldn’t be happier with our new furniture and the outstanding service Ebony provided. Highly recommend working with her!
Ben Woodman is literally the best furniture salesman i have dealt! When in doubt shop with Ben!!!!
Leah was amazing!
Leah was amazing!!
Taylor was very helpful and even gave us cookies because my wife was getting hangry. Very relaxing atmosphere and will come back to Taylor when we are ready to purchase a new bed.
Stopped by on a whim to look at loveseats. Taylor was so helpful and introduced us to the modular pieces. We are so excited for our new loveseat! No pressure to buy and lots of great financing options.
December 6th 2024 Best experience furniture shopping! Ben Woodman greeted us as soon we entered the showroom. He took us directly to the power recliner sectional that we requested to see. He also showed us some alternatives as well. He is not a high pressure salesman. He was extremely helpful finding us exactly what we wanted! We will be back!!!
Mike was very helpful and knowledgeable …thank you Mike for helping us find our Bed set
Superb service
Ben was very helpful in finding just the right rocking-recliner for my husband.
We had a fantastic experience! First off, Ben Woodman, is the most amazing employee there! He doesn't push you to buy furniture but yet his personality just makes you want to buy something! And he's super honest! Which I love!! I'll be honest, I was not an Ashley furniture fan before we met Ben but now we are!!! Ben please never leave! You are the shining star there! I really can't speak of the other employees since Ben was very attentive to us, but they all seemed nice and focused on their job. I would definitely come back in the future! Thank you so much Ben for helping us and again being super honest (not like a "typical salesman"). -The Ferrari Family
Daniel was so welcoming and helpful in finding a loveseat and table for my boyfriend and I :) We will definitely keep him in mind for the future!
Taylor was extremely helpful and professional. Answered all of our questions and set us up with a solution that we’re happy with.
Randy was nice
Ebony was very focused on finding pieces that fit our specific needs and helped us coordinate with pieces we already own. She took the time to search for dimensions of various styles to maximize seating capacity in our tight space.
Ebony rocked!! Super knowledgeable and helped me make the right decision on my new theater room setup!
Mike was great and had constant communication.
LEAH HAYES
Mike was great and pleasant to work with.
Excellent salesperson. Leah was very knowledgeable. She was very patient. Leah presented with a low pressure sales approach allowing my sister and i to shop however whenever i looked up she was nearby and available to answer questions, make suggestions or show similar products to what we were looking at. I left Ashleys having furnished my entire living room area. Just an excellent sales associate. I will be back and will request Leah as my sales rep.
It’s great store to shop around with reasonable prices.
Danny was fantastic! He gave us a great deal!
Randy was nice
Ben was very helpful and supported our budget needs.
Matt was great!
Matt was nice
It was nice
Mayra was helpful, positive, and efficient.Really appreciated that!!
My wife and I were shopping for a new couch and came to Ashley Home store in Cary, NC. We shopped at a lot of other store before Ashely. The deciding factor was not only the quality and selection of couches, but Sales Manager Leah Hayes. She was awesome. She put us in the section that contained the style of product we were looking for, left us alone to make our own decisions, and then helped us through the purchase process. We could not be happier. Thank you Leah. You will be the reason we shop at Ashley Home Store.
Wonderful customer service and understanding our needs and concerns throughout our visit. Happy to go in and find something then being able to walk out with some new furniture!
Mike was great
Mayra was great in assisting us to get the right selection for us.
Leah!!! She was awesome! Helped me so much. Available for whatever I needed! Answered all of my million questions. I had JUST bought my house and that had my frazzled. Leah made this so easy and affordable and NO STRESS!!!
Ebony was so fun! She helped us figure out what we wanted and got us amazing deals!
Danny was a great help very customer service oriented love this
Leah was SUCH an amazing help. She gave her honest opinions on our pieces so we could make informed decisions. Worth every minute and every penny. 10/10 🤩
Leah was extremely helpful in helping me and my wife find a new mattress. Very patient and knowledgeable. Definitely recommend asking for her by name. 😁
Mike was exceptional!
The furniture and staff are great. Thanks for your business.
Danny was amazing! Very knowledgeable in the furniture, personable, and helped us get a huge discount with a delivery date we needed! Thanks Danny!
Mike was great !
Mayra was amazing! She was more than cordial, she was very friendly but not intrusive. She was helpful and anticipated our concerns and questions. She gave us time to deliberate, and stepped aside when we were doing so. Mayra was knowledgeable and always had a smile on her face.
Mayra was a great help in the decision making process. Gave me all options upfront and walked through all of them.
We had a great experience couch shopping! Leah was super helpful and even price matched some items for us we found cheaper online. Thanks for all of your help!
We had a great experience.Taylor was super knowledgable of the products, helped with measurements, and insured our order was placed (even on her day off). She exceeded my expectations.
The staff was very informational and helpful they walked through the whole process of purchasing.
The staff is very kind and knowledgeable.
I worked with Ben over the course of several days. He was unbelievably attentive and knowledgeable on everything in the store. He made himself available for all of my questions both in person and over the phone. I would recommend him and this store to anyone. A true pleasure to work with.
Omg RANDYYYY !!! Randy was amazing he helped me out so much! He got me my cute and mattress& bed frame and making sure I get all my benefits/ discounts. Definitely doesn’t make me feel rushed which I fully appreciate. :) so nice meeting him. Thank you Ashley Furniture ;)
Randy was super nice and helpful.
I recently purchased two bedroom sets and a sofa + chair from Leah. She was so helpful, knowledgeable and walked me through the process step-by-step. It was a pleasure and I will definitely be purchasing my furniture from her in the future. The delivery team was amazing as well! Bravo to the whole team!’
Michael is great :)
Mike was great
Danny did a great job and was super awesome to work with
Danny was amazing to work with! Got the couch of our dreams!
Randy was fantastic to work with. Very patient and helpful!!
Mayra greeted us as we entered the store and the experience only got better and better! She was very impressive with her knowledge of all the furniture! She was kind and funny which made the visit completely a pleasure! I will return in the future and refer my family and friends.
Have not received my items purchased but Leah H. Was absolutely awesome. She was patient and so helpful. I had to make a couple trips to the store and a few emails but we figured it out and stayed in budget. Hopefully I can make it back to get the ottoman.
Ben was awesome. He was very knowledgeable and helpful
Ben was awesome and very friendly. He helped and explains very well.
We had a fantastic experience at Ashley Store, thanks to our wonderful consultant, Ebony. From the moment we walked in, Ebony was incredibly hospitable, helpful, and patient with us. She took the time to understand our needs and helped us find the perfect pieces to complement our home. We also had our young children with us, and the entire team was kind and welcoming. They made sure we felt comfortable throughout our visit. We truly appreciated Ebony’s personalized service and the thoughtful attention from everyone at the store. Highly recommend Ashley Store for their exceptional customer care!
Randy earned every one of the stars in this review.
Ebony provided excellent customer service!
Leah did a great job. Really happy with selection and value.
Danny and Ben were phenomenal, they answered all our questions and then some. Danny even shared a picture of his two dogs to prove the material would hold up to my dog using the chair.
Randy was a great help in purchasing our bedroom set! Would recommend and will return for our future furniture needs.
We went in to just browse couches and ended up purchasing one! Had a great experience at Ashley’s and Taylor was super helpful and answered all of our question! We would definitely recommend!
Taylor was so awesome to work with. Her expertise and help with detailing exactly what it was I was looking for in a recliner was very helpful!
We had a wonderful experience with the staff at Ashley. All of the staff with kind and attentive with our being over bearing. We’re especially thankful for Ben who helped us narrow down our decision and find the perfect piece for our home. Thank you Ashley Staff or Cary, NC! We’ll be back for sure!
Taylor was very knowledgeable, friendly & very helpful.
Danny was amazing! He answered every question my husband and I had and made buying our couch a breeze. We came in with an idea of what we wanted and Danny made it happen!
Mike is the best!!
Mike is awesome!! He was so nice, so helpful, & HONEST! I would 100% recommend him if you come to this store & wanna get furniture & GREAT deals!
Randy was very nice and helpful.
Randy was incredibly helpful, helped us find furniture in our price range and answered our questions.
Danny was fantastic - he was great to work with and very knowledgeable!
Danny was extremely helpful in getting us a great price for our beautiful new table!
My husband and I were shopping for a new sectional. I had seen the Larce online and was very excited about the performance fabric and the fact that the covers are machine washable. Mike greeted us as soon as we entered the store and was quick to point us in the right direction; he gave us space to look around which I appreciated. Mike was then very helpful with showing us several sectional options and he helped us measure to make sure the sectional would fit in our space. Overall it was a great experience and we are looking forward to our new sectional being delivered.
Lovely store, great selection and lots of mattresses to try out too!!! Can't wait to get my new furniture !!
My partner and I were able to get some furniture with the help of Taylor. She helped us find what we needed, answered all our questions, and was super friendly throughout the entire process.
Ask for Randy, excellent service and great deals!
Randy was great! Very patient and so helpful!
randy is the best
randy is awesome and very helpful.
Mike was awesome and took great care of us!
We went to Ashley Furniture to purchase a dinette setting. Ben was our sales person. He was very nice, knowledgeable and not pushy on the sales. It was a great experience, bought the dinette set.
Ben was the nicest person at Ashley’s and we hope we can meat again so thank you Ben
Taylor was amazing and super knowledgeable about the products! She helped us find the perfect fit for our house and we can’t wait to have it delivered!
We are so happy with our experience at Ashley Furniture. Mike helped us find the perfect bedroom set and worked hard to make sure we got the right price for our budget. They were so friendly and helpful. We would definitely recommend Mike and plan to go back to get our new living room set.
Leah was great!!
Taylor was amazing! I was shopping for a new couch, I needed one soon as I currently do not have one. I needed to stay within budget, which Taylor made possible. Taylor was patient and kind, she walked the whole store with me multiple times, she was able to keep with my constantly changing mind. Taylor was great, I will certainly be back!
Daniel assisted me to choose a mattress, explaining all types and showing all models, demonstrated attentiveness and deep knowledge. I will be happy to recommend shopping in Ashley Home to my friends and family
Mike was super knowledgeable and helpful when we came in looking for new living room furniture! We went to a few different competitors and found other options that we liked, but the service we got from Mike sealed the deal!
Randy was very helpful, he show us the options for what we were shopping for, then let us walk around and did not hover. He made sure to inform us on the sale they were having and all of the terms they have. He was not pushy with certain options we were declining, and we had an overall good experience here!
Randy was excellent. Great review
Ben was very helpful!
Danny was great!
Mike was great to work with!
Danny was super professional and the store had great service overall!
Great experience! Ben was very helpful in finding the exact setup we needed for our living room. Especially excited about our couch!
Randy was fantastic!!
Randy was great!
Randy was super nice!
We were checking out a new couch and Mike was super helpful! Quick, easy and painless!
Went into Ashley site in Cary and Ben was the best. He was helpful and very personable. The
Leah was great in store. Very helpful. No sample of the sectional we wanted in store so that was disappointing however, they had a chair that was of the same fabric. it has not been delivered yet and we were slated for a 2.5 week deliver schedule which was not super. The sales person made it a good experience to buy.
Ebony found me the best mattress! It was a time where I didn’t know exactly what I needed, but she dedicated time and energy into ensuring I found something exactly right for my situation. If you are looking for a mattress or furniture head over to Ashley Furniture in Cary, NC and see Ebony. You won’t be disappointed.
Thank you Matt!
Matt is the best . Come see him !!
I love the customer service representative.
We were welcomed by Leah when we walked in the door. She quickly showed us where the items were that we wanted to see and let us look around for a while before coming to check on us. She was never pushy and was very helpful in answering all of our questions. This is something that we look for when buying new items. I would recommend that anyone looking for furniture visit this store.
Mike was great!
I came in looking for a sleeper sofa and Danny helped me find the one that best suited my needs! His customer service was above and beyond. He got me a water even though I said I didn’t need one, helped me compare pricing of different options, and gave me his recommendations when I was debating between colors. 10/10 experience
We had the best experience buying our couch with Randy! He was so kind, knowledgeable, and easy to work with. Highly recommend this branch and working with Randy!
We worked with Randy to get a new sectional couch and it was an outstanding experience. He was informative, polite, and personable. He really worked with us to make the deal positive. We recommend anybody go there and work with Randy.
Taylor was really helpful providing us information about the sofas and options including build, color, and configuration. We are looking forward to our new furniture being delivered.
Michael Cohen was a pleasure to work with!
Leah helped us find the perfect couch for our living room!
Tuve una gran experiencia en Ashley Store! Jesús fue increíblemente servicial escuchó lo que necesitaba, me ofreció sugerencias perfectas e hizo que el proceso fuera muy sencillo. Recomiendo mucho tanto la tienda como su excelente servicio!
Taylor was exquisite helping us in every way selecting new beds and mattresses. We will be sending others to Taylor
We have bought many pieces of furniture from Ashley and have been very happy with our purchases. Our latest buying experience with Taylor was the best! She was so helpful when we were having difficulty deciding what color fabric to get on the loveseat we were looking at. She made the whole process fun! Thanks Taylor!
Mayra was great!!!
I love Ashley, everything is pretty and good quality. At this store, the consultant Randy make us feel at home.
Matt was really helpful and giving us great ideas , bought more than I was coming in for 😊
Just purchased a gorgeous new Ashely Sectional! We are thrilled!! Mike was our salesman and he went above and beyond for us!! Thank you so much!!!
Ebony is the BEST
Mayra was amazing start to finish, she showed me the lines I was interested in and explained the quality of the furniture, and the delivery process.
I recently had a great experience at this store while purchasing a sectional, thanks to their sales associate Mike. From the moment I walked in, Mike was welcoming, knowledgeable, and attentive to my needs. He asked thoughtful questions to understand exactly what I was looking for and guided me through various options, helping me consider factors like size, style, and fabric choices. He was never pushy and was more focused on helping me find the perfect sectional for my space. Mike provided honest insights about each piece, pointing out the pros and cons, which made me feel confident in my decision. He even took the time to show me how each configuration would work in my room. The whole process felt smooth and stress-free, and I left with a beautiful sectional that fits perfectly in my home. He made the experience enjoyable and went above and beyond to ensure I was happy with my purchase.
Randy was nice, he was very informant and helpful throughout our experience, we really recommend him, and will look for him in future visits.
Mike went out of his way trying to find what we were looking for. He was very willing to research the website as well as the store inventory. We were pleased with his knowledge and helpfulness.
Mayra was super helpful! Great inventory and better people!
Randy was nothing short of an absolute professional. He made the furniture buying experience fun with zero stress or pressure. He listened and offered many options to meet our needs and requests. A+++ rating!
Mike was great
Taylor was the absolute definition of professionalism; her character, product knowledge, and demeanour. Her willingness to help to find what I was looking for was outstanding!!! Genuine in her interactions, conversations and expertise. Helped to make my house into a home.
Mike was super friendly and helpful, the store is clean, fully stocked and easy transaction! We purchased a living room set, bonus room sectional and full king bedroom set with Mike, great customer service! Thanks
Randy is a good guy and made the process quick and easy
Lea is the best, David was a great help to us. Thanks team…
Matt Z was great. Shows you all your options.
Ebony was a great and helpful sales representative.
Randy Parnell was very helpful and attentive regarding my wants, needs, and special requests.Randy made me feel at home in a home store.
Matt was absolutely fantastic. One of the most patient and knowledgeable sales staff I have ever had the pleasure of working with. Not only did he ensure we left with a price we were comfortable with, he was willing to work with us to ensure we got what we truly wanted. Matt if you see this, know you are appreciated, and I look forward to having the opportunity to shake your hand again. Thanks again!
First class experience. My wife and I worked with Ebony who helped us compare models and was a no pressure salesperson. When we made our decision she made the buying process quick, efficient and easy. When you’re spending that much money you want to be excited about the purchase and process and we absolutely are excited. Can’t wait for our new sectional.
Leah Hayes was awesome and was very helpful. She explained everything and helped get us the table we were looking for.
Si quieres comprar unos lindos muebles para tu hogar sin dudas deberías echarle un vistazo a Ashley ahí encontrarás gran variedad y un servicio increíble. Hace 4 días estuve allí y me atendió una muchacha k se llama Mayra ella es súper especial y muy gentil habla inglés y español realmente es la mejor. Y lo mejor d este sitio es que las entregas pueden ser en una semana y hasta menos yo en 4 días obtuve mi mercancía. Estoy muy satisfecha x el servicio en general
Visited the Ashley Store in Cary NC to look for matching chest of drawers for set I purchased from an individual. I was greeted at the door by Matt Z, consultant. Showed him pictures of the set; he took me straight to it. Matt was friendly , a great help. He gave me all the discounts he could so I purchased the piece. He went over all the paperwork and delivery info. Great experience...I will certainly go back and ask for Matt! 😀
My wife and I had a great experience with Ebony at Ashley store purchasing a new mattress. She took her time to work with us and answered our questions. She didn't pressure us into buying anything we weren't looking for. We have bought at this location before and will continue to return to this store for future purchases.
Randy was very professional and polite. He did an excellent job
Leah was patient, listened and guided us in choosing the perfect fit for our life. She was a joy to work with.
Randy was awesome- very helpful!! I’d definitely shop here again.
Leah was very helpful in helping us find a reasonably priced couch that met our criteria! Very happy with our purchase!
Very pleased with the service! Randy did an excellent job helping me. Would strongly recommend if you are in need of furniture.
Randy was very nice! Muy buen servicio!
Jay and I worked with Randy to get a much needed couch, he made the process quick and easy! The couch is very comfortable. Thank you!
Michael and everyone at Ashley furniture in Cary was very helpful and went above and beyond to help us.
We highly recommend Ashley Furniture in Cary, NC! We were shopping for a new mattress this past weekend. The whole experience from start to finish was exemplary. Our salesperson, Danny, was professional and very friendly and willing to work with us to get us just what we needed. Five stars for Ashley and five stars for Danny, too!
I went to Ashley’s as I bought furniture there in the past. I was looking for a blue leather recliner. Mayra was wonderful just gave me space and time to sit in various chairs and then came over to see if she could help. I had a few concerns but she addressed them. So I have my beautiful recliner. Thank you Mayra
Ben was awesome from mattress choices to rug finds. Went above and beyond awesome dude knowledgeable and friendly - go see Ben he's the best
Randy was awesome. Hit everything we were looking for and more. Thanks Randy!
Daniel knew his products, was very attentive and helped my fiance and me, buy our first couch!
Daniel was absolutely wonderful and helped us buy our first couch! Definitely recommend him.
My wife took me couch shopping this weekend. Two trips later we had a couch. Taylor helped my wife determine what she wanted and needed. Happy wife happy life great experience, and virtually painless for me. Thanks!
We worked with Taylor and had a great experience. She was very knowledgeable about the products, and options. She asked excellent questions to help us determine what we wanted verses what we needed. Thank you so much for making this buying experience a good one!
Excellent experience at the Cary NC location of Ashley- Mayra greeted us very professionally and was able to show us items that met our needs. We were impressed with the selection, layout and cleanliness of this location. A very nice shopping experience and we ended up purchasing a dining set, sofa and ottoman. We will be back for additional items - Highly Recommend Ashley Furniture.
I worked with Taylor to buy furniture for my apartment. She made the process so easy! She gave us space, but was there when to answer any questIons we had. She was very knowledgeable about layouts, delivery, and what items I may like that weren’t on the floor. If I need to buy more furniture I would work with Taylor again!
Mayra was extremely helpful with our first purchase here at Ashely’s. We look forward to working with her again on our future purchases. Thank you, Mayra!
Leah helped us today in purchasing a bedroom set and mattress and we had the best experience! She was so nice and helpful and just a joy to interact with, not to mention, we love what we picked out and can’t wait for its delivery! Thank you Leah!!!
Mayra was very helpful and a joy to work with. Saw a couch online that they didn’t have in the showroom, but she helped me find a similar style and the same fabric so that I could know what I was buying. This was the Ashley store we visited, and we walked out with the couch. This was the 3rd Ashley store in the Triangle that we visited and we walked out having purchased a couch. She was very knowledgeable of their product. As she was very popular she asked Jesus to assist with checking us out. He was very friendly and helpful as well.
Randy helped me and my wife pick out our family sofa. He gave me chocolate and that sealed the deal
Randy was sooo helpful. He is currently wearing a boot and still walked around the whole store to help is find a couch we liked. We left with a couch and a smile.
Ebony was fantastic! I highly recommend Ashley Furniture for anyone looking to find stylish, quality pieces with helpful and attentive service. Will definitely be returning for future home updates!
Randy was super helpful. Come check him help.
Leah was very helpful. Bought a new table.
Ebony!!! One word!! She is hands down the very best!!! She knows everything about furniture and is kind and so helpful!! I would highly recommend working with her on your next purchase!!
My wife and I went in to look at living room furniture today at the Cary, NC Ashley Furniture store. We were greeted quickly by Taylor. Taylor was extremely knowledgeable of their inventory and extremely helpful when answering our questions, both general and item specific. She worked with us on an ongoing sale, presented us with a fair price, got us a ship date that was far sooner than we expected, and took complete care of us from the moment we walked in the door to the second floor we walked out. Thanks for your help finding our new couch, Taylor.
We needed a new sofa and Ben did a great job in getting us exactly what we needed and at the price that we wanted. Highly recommend this store and in particular Ben. We will definitely be back for more.
My experience with sales rep. Myra, was, by far the best experience I’ve ever had when purchasing furniture. She knew her product, was calm and so pleasant. I never once felt like I was being rushed.The purchase, right down to the delivery was expedited prior to leaving the store. Any purchases from this point on will be thru Myra at Ashely, and I’ve already shared this experience with family and friends… Thank You Myra for the best shopping experience.
Mayra was awesome and helped me find the right couch!
Mike was very helpful and did a great job!
Myra was amazing today and so very helpful. We were in the Cary store to pick out furniture for my mother, Myra was so helpful with every question and every need we had. We will definitely come back to purchase furniture from here at Ashley Furniture Cary. Thank you Myra, Leggio & Fleming family
My wife and I came into the store just looking at what options there were for furnishing our living room. We explained our situation to the sales specialist, Ebony, who was always professional and considerate. She was so great to work with.
We worked with Ebony, and she was GREAT - went above and beyond; originally came in to by a bed set and ended up coming back again to furnish the rest of our space for our first home - would recommend this Ashley location and Ebony for others looking to buy furniture!
We met Leah at Cary store. Great experience of customer service It was quite opposite at Raleigh
Ben made the process of selecting and paying for our new sofa and chair so easy! We can’t wait to get them delivered. Thank you Ben!
Very helpful and personable. Actually, listen to your request and needs rather than trying to sell you something you may not like or need.
Good response from staff
This showroom was very clean and well laid out. Leah was welcoming when we walked in, guided us where to look for the chair I was wanting, and checked in without being pushy. I ended up purchasing a chair that will come in a few days and Leah was again very helpful in the checkout process.
Taylor was amazing and got us a great deal on our sectional!
Taylor is AMAZING! She knew this store backwards and forwards! She has the best personality and went above and beyond for us! Thank you Taylor! We appreciate everything!
Daniel was an incredible associate! He helped us find the perfect piece for our home and family!
Our salesperson rep Matt was great! Ask for him to the Cary location for the best deals.
Sale team was great,Rich is the man great guy. Very knowledgeable . However the communications for delivery is something very disappointing. Bought furniture the 8 th of October they have postponed delivery twice once without notice I had to call them just to be told I'm not getting a delivery. Sales team was great delivery sucks. I give to sales team 5 stars .Overall experience I would give 3 stars. I'm going to cancel the rest of my order. The rest of the order is suppose to be here November 5th so they say (don't believe it.) I'll never do business with Ashley again. Buyers beware.
Worked with Matt. Was a good, easy, low to no pressure buying experience. We had a good idea of what we were looking for, communicated that to him and he took us directly to those choices. We settled on a living room set that fit our needs perfectly and had a great sales price. It was quick and professional which was a good use of our time. Will shop here again.
Taylor was outstanding. She answered all of our questions and showed us multiple options. I will be a repeat customer with her. Excellent experience.
Taylor is amazing. She took a lot of time with us to make sure we got exactly what we wanted a what works for us. Highly recommend!!
Recently purchased a sofa beds from Ashley's. Ebony worked diligently with us and was extremely helpful. Looked day one, confirmed measurements at the unit and purchased the next day. Seamless and pleasant.
Taylor is the best ever!! She was super informative and helpful in helping me choose a mattress and couch for my new home! I highly recommend her! Go see my girl Taylor!
My husband and I purchased a sectional couch for our new home. We went to the store prior to closing and were greeted/assisted by Mayra. She was warm, welcoming, and very informative. She helped us find the cushion type we were looking for while also helping us to understand the sales that would help our family when making this big purchase. She provided us with her contact information so we could follow up with any questions. After closing, I went back and met with Mayra again. She helped with the purchase and took her time to ensure the couch was exactly what we wanted (color, style, etc.). She was wonderful explaining the protection plans, delivery process, etc. Thank you Mayra for creating such a friendly environment, as well as a smooth purchasing process. We appreciate you so much!
Great experience from start to finish. Ebony was amazing. I had a lot of furniture to buy and wasn’t sure where to begin. The space I was furnishing is small. Ebony spent lots of time finding things that would fit and work with the spaces. She was kind and patient. She is an Interior Designer, so her ability to complete a beautiful aesthetic is wonderful. She listened, asked questions, and her suggestions were spot on. Finalizing the order was easy and they accommodated the date I needed delivery. If I could give 10 stars I would!!
Mayra and Rich were so helpful and able to recommend a great design for the space that we needed. Handled all the details and made the process extremely easy. Thank you!
DO NOT trust their diamond care program. A couple years ago I bought a couch and paid the extra $450 for the care program. A some time later in I reached out to get my couch cleaned and they said they dont offer it (which in store they said they do in the plan). Fast forward to today, I went into the store, purchased a mattress a couple months before my 5 years was up after confirming with customer care that I could use that as an applied credit I went in purchased a mattress IN STORE as they expressed was required. The credit did not appear on site and I was told by customer care that I needed to call in to have it applied. Well now they are saying due to a 3 day difference in their records that it is not applicable and have spending over $700 in two separate purchases they will not apply it unless I buy something else that is $499 or more. The sales people do not know what the policies are or what they are communicating to the customers. I simply said, well cant you just re-run the purchase and apply the credit now that it is existing? And the general answer was NO. that again, I have to buy something else for it to be applied. After at least 6 calls with customer service all they say is sorry nothing we can do. This is poor business operations when you give incorrect information to the customers and then simply deny what you promised them.
Ben was amazing and very helpful, all of the staff was warm and welcoming!
We were assisted today by Randy and Jesus in the purchase of a new couch, and they were both fantastic. I am extremely happy with the service and the purchase.
Randy and Jesus were such a great help!! Wonderful team and beautiful furniture:)
Ebony is a superb sales associate. It is no wonder she leads the board of great reviews. She listened carefully to us and used what she heard from us to present us exactly the right options.
Randy helped me and my mom get a recliner, was very knowledgeable and low pressure, great product and experience
The attention was super excellent from the most attentive salesman Daniel, thank you for everything
Ebony was top notch! We had a great experience in the store!
Our HFC eas Mayra. And she was amazing. Super helpful and knowledgeable about everything we had questions about!
Mike was the absolute best!
Leah was great. She was there to answer questions and help us out the door quickly with a new living room set.
Leah did a great very helpful.
Ebony Harrison is amazing! Such a great sales experience and she helped us get exactly the right couch at the right price.
Had a great experience buying a couch today with Leah’s help.highly recommend and look forward to making future purchases from Ashley Homestore! :)
We had a great experience with Randy, in our efforts at getting a dining set. He listened to what we needed and showed us the options expertly.
Exceptional service from Randy. He was friendly and attentive, and made several great recommendations!
Leah was extremely helpful and considerate throughout our process. She made everything as simple and seamless as possible. I will be going back and asking just for her.
I found the sofa I was looking for at a good price. Ebony, the sales associate I worked with, is brilliant! She listened carefully to what I said, so I didn't waste time looking at sofas that didn't fit my needs. She is also friendly, engaging, and just fun to interact with. An all around good experience
Matt Zakaria was terrific. He worked with us and we said yes.
Had a wonderful experience working with Danny Sanchez. He helped me pick out exactly what I wanted/needed with my budget. Delivery and assembly crew was awesome as well.
Leah was very helpful when we came to order a couch we found online. She looked for discounts for us to ensure we got the best deal and experience.
We always had bad experiences with Ashley the people always try to push you to sell something and bothering us every minute. But Mayra the sells person was awesome no pushing or getting us on nerves she did really great and helped and did everything real quick . Person like her they need it . Thank you
Ebony was very helpful and very kind and helped us find the perfect chair. Very helpful!
Mike was awesome! Very helpful and answered all my questions regarding quality. He helped me coordinate my pieces to match. Very satisfied customer. Can’t wait to enjoy this comfy chair ❤️
Mike was awesome. He was an awesome salesman. Explained everything very well
We had a wonderful experience today shopping at Ashley home store on Walnut in Cary. Mayra was super nice, professional and no pressure whatsoever so ever. Gave us time to decide and knew her work and furniture details extremely well. Keep it up.
Ebony at Ashely was the nicest and so very easy to work with!
Ebony was the best!
Leah Hayes was incredibly helpful in our purchase! We went to two other places prior looking for a sofa set for our new home, I wish we had just come to Ashley first. ☺️
We almost went home after visiting a few other furniture stores earlier in the day, but we decided to stop by Ashley first. I am so glad we did. We bought two sofas at a great price and got them scheduled for delivery in a timeframe that worked great for us. Leah was great to work with. Thank you!!
Easy process with Mike very knowledgeable and had us in and out in no time!!
The associates here are amazing!! They will certainly have our business for many years! Mike was the best! Thanks so much!
Ben helped us find our bedroom set and even set us up with some plans for the future with patio furniture and a new living room set! He was very thorough in explaining our options and what would look good within our space! I would highly recommend going to see Ben at Ashley furniture!
I usually don’t write reviews but Mayra was absolutely incredible! From the moment we walked in the door Mayra was attentive, professional, and went above and beyond to make sure we got what we needed. She communicated clearly, handled every detail with care, and made the whole process smooth and stress free. Her expertise and positive attitude truly set her apart. I highly recommend Mayra to anyone looking for someone who is not only knowledgeable but also genuinely cares about providing the best service possible, she even got our furniture delivered the very next day!! Habla también español, si necesitas ayuda en español no duden en consultar con ella!!
My experience. With this very professiono very helpful and the sales Person was very friendly respectable and I will recommend my friends And family to This Ashley furniture store.
Brought my mother in law over to look at couches. Matt Z did an awesome job!!! Made what could have been very stressful a breeze!!! Thank you Matt! She’s gonna love her new couch!
My wife and I felt that the sales representative , Leah , did a great job in answering all our questions and provided us with the best options to get a great deal on our purchase .
My wife and I were helped by sales rep, Ebony. We were looking for a bed frame. Ebony walked with us through the entire show room looking at all the bed frames. We discussed several that we liked and purchased one. Ebony was very friendly, helpful, and professional. We were pleased with our visit to Ashley Furniture.
Mayra was super helpful and personable
Worked with Mayra and she was fantastic! We have purchased a few times through Ashley and she has been the best salesperson hands down. Always has a smile and helpful demeanor. Highly recommend seeking out Mayra if you are in the market for furniture.
Ben was so amazing and helpful with finding us the perfect couch and recliners
Had a great experience
We came to buy couch and bar stools. Our sales person Leah was very polite and helpful. We were able to buy what we needed.
Danny was great! Greeted us as we walked in, asked what we were looking for and showed us around the floor. He checked back a couple times, told us all our options and made the purchase process pretty seamless.
Just bought a sofa from Danny!! We moved from MN, made us feel at home. It was a great experience!!!
Taylor was amazing, patient, and extremely helpful.
We came in for a queen size mattress. We worked with Taylor and she was amazing! Didn’t pressure us into buying an expensive mattress. She showed us all of our options and then let us choose what was best for our budget!
Amazing experience!!! Ben and Jesus were very helpful!!!
Went as a couple to buy furniture together for the first time. Taylor was an absolute pleasure to work with and would shop with her again. The rest of the staff was also very friendly.
Taylor was incredible.
Great service and good deals. Thanks Danny.
Mike was very helpful. Directed me to what I was looking for.
Big shout out to Danny over at Ashley. Top notch pro. Not a fan of furniture shopping and he made the process easy and the family is very happy. Needed a quick turnaround and even though busy, got it done. Thanks again!
Great experience working with Ebony!
From the get go, Ben was very easy to deal with and talk too. He asked us pertinent questions to find out more about us and our situation, only to steer us in the right direction. If only there more people in retail like Ben, how things would be different! My wife Sherry and I will be returning to Ashley and possibly purchasing more things mainly because of Ben and his professional, yet humble demeanor. Thank you Ben and Rich for helping us with options and we will pass your information along to friends or prospective buyers to make sure they visit you guys first!!! Kudos and well done!!! Take care!! Jaime and Sherry Perez
So i was helped by this lady named Taylor. She was so nice and super attentive.Ive never financed furniture before but she explained everything to me and made everything easy for me. And she’s soo pretty 😍 you wont regret working with her
Matt was fantastic!
Went to find a couch and Matt Zakarian was the best in helping me find the perfect couch and explaining everything in full detail! Him and taylor were so welcoming and Matt knew exactly how to make sure we got the best of what we were asking for! Thank yall!
Salesperson was knowledgeable, and helped us find a couch that fit our needs. She also helped us get everything we wanted without going over budget. I bought my last couch from here, and I intend to buy my next one from here as well.
Ebony was amazing
Very nice lady Leah. Gave us options on delivery and no pressure.
I recently visited Ashley Furniture in Cary to purchase a dinette set and all I can say is that the customer service from Daniel Sanchez was excellent. He greeted us with a great attitude! His knowledge was superb and the attention that he showed us was the kind of customer service the industry needs. Daniel and the general manager went far and beyond to take care of us...
Daniel Sanchez was 5 stars all the way. I would recommend him all day everyday.
Great options with friendly employees. Highly recommend Leah Hayes - she was so helpful, offered a tape measure because I forgot mine, and gave us space to shop while checking on us somehow at the perfect times to answer our questions. LGBTQ+ friendly! 🏳️🌈 ✌️
Excellent service by Leah Hayes. Very much appreciated.
We have a great service with Ebony. She was wonderful.
I purchased a dining set with full protection coverage, but I was shocked to find that the tabletop started losing color even when wiped with just cold water. I reported the issue, and they sent a repair technician who confirmed that the table needed to be replaced. A few days later, I received an email from the support team accusing me of using harsh chemicals, which supposedly caused the stains an absolute falsehood. When I complained further, a salesperson from the store called and suggested I lie to the warranty company to get the item replaced. Following their advice, I did, and the warranty company sent another technician to cover up the stains, which I appreciated as at least they made an effort. The same salesperson then promised me a $200 credit as a courtesy. After multiple reminders over 45 days, I finally received it, only to find out that it could only be used on purchases over $500. The entire experience has been a nightmare, and their warranty package is a complete scam. I will never shop at Ashley again. By the way they pay gift cards to leave a review so most of the positive reviews come from that.
Fantastic experience with Ebony!
Taylor was fantastic sales associate! She helped us make our living room dreams come true!!! Very insightful and a great listener. Go see her today!!!
Mike was super helpful with configuring our new couch we found!
Mike was great, very helpful and knowledgeable.
Fast, easy, friendly and efficient.
Ebony was wonderful in helping us choose the perfect couch!
Ebony is great! She helped me with measuring furniture and spend a lot of time with me looking for the furniture I wanted. She’s really amazing!
Bought expensive sectional. Delivered with damage to dust protectors. Dispatch offered to fix or take 10% discount on affected units. Failing to mention that accepting discount voids manufacturer warranty. And the protection they upsell you in the store is useless in this case as well. Customer care cannot do anything. Scam. be careful.
Danny was very helpful! We went in to meet some friends picking out a bedroom set and ended up speaking Danny about my horrible back pain from current mattress. He was very well educated in what we needed so we also ended up making a purchase that day! Give that man a raise.
Our couch buying experience was perfect! Seriously as for Taylor, she was amazing! She was very detailed and helped paint a picture so we were confident and comfortable with our purchase.
Ebony was great, we bought 2 couches in 10 minutes
The sales staff at this store was excellent. All of our questions were answered expertly and in a friendly manner. Myra saw to all of our furniture needs.
Danny was an excellent help by giving us space to look around and gently leading us through purchase process.
Had a wonderful experience at Ashley Furniture in Cary this week! From Matt being so welcoming at my initial visit, showing me plenty of options with my criteria in mind to Mike's patience and understanding to seal the deal! These two made my buying experience amazing, and I am so excited for my new couch.
We love Ebony!!
They had we we wanted at a price that what we were expecting. Fast financing, great service, quick delivery.
Beautiful quality furniture. Taylor was so fast, efficient and helpful. She helped us save money!!
We recently had the pleasure of working with Mayra at Ashley’s Furniture, and we couldn't be more impressed with her service. From the moment we walked in, she was welcoming, attentive, and incredibly knowledgeable. Mayra took the time to understand our needs and preferences, offering thoughtful recommendations that perfectly matched our style and budget. Her professionalism and friendly demeanor made the entire shopping experience enjoyable and stress-free. She was patient with all my questions and never made us feel rushed, even when I had trouble deciding. Thanks to Mayra, we found the perfect pieces for my home, and we’re absolutely thrilled with how everything turned out. It shipped within a couple of days! I highly recommend seeking her out if you're looking for exceptional customer service and expert guidance. She's truly a gem! I think Bubba loves the couch too :) You rock Mayra! Thank you from me and Sabrina!!
I went into the Ashley home store in Cary and was greeted by Ben Woodman. I really was just looking around and then gave me space to explore. I started asking some questions about a living room set that I was interested in and he was very kind. In this day and age When you find someone like Ben, I feel like I hit the lottery! Ben was extremely helpful, gave me a quote. A few days later, I went to another Ashley HomeStore just to make sure I didn’t see something else I was interested in. I texted Ben and he was so kind and texted me back right away even though it was his days off. That’s what I call Excellent customer service! Ben is your man, and he will give you excellent service and excellent pricing!
Danny was so helpful in helping my partner and I find our first couch for our new apartment! He made sure to get us the best deal and pricing with a functional piece for our space! If you’re going in ask for Danny!!
Danny was awesome and even when my item were discontinued, he found me an good option item. Thanks a lot for your help Danny.
Very helpful staff and hard to beat prices!
Taylor was INCREDIBLE at helping us choose the perfect sofa.. she was so knowledgeable about all the furniture as well as the material in them! She assured us all she cared about was our happiness and wasn’t in it for a sale
Taylor was so amazing and helpful! I will definitely be back for her to help me with all of my furniture needs!
We had a great experience working with Taylor at Ashley furniture off of Piney Plains Rd in Cary. Taylor wasn't pushy or overbearing and we appreciated her decorating suggestions. She was fun to work with!
Went in to buy a single barstool and Mayra helped us see what they had on the floor and get one ordered quickly and efficiently. We appreciate her knowledge and great service. Product was delivered a few days later in perfect shape.
Ebony was great! She helped me find exactly what I needed, and made it fun along the way!
Mike was super helpful!!
Great experience. Ben was a huge help!
Danny and Taylor helped me find the right dining table set and a cocktail table. They were super helpful and went above and beyond to help us out. Thank you!
Ebony is fantastic, and helped my wife and I find the perfect dining table!
Wonderful experience with danny
Had a great experience with Danny
Absolutely thrilled with my experience at Ashley Home Furniture, thanks to Daniel! His expertise and friendly demeanor made furniture shopping a breeze. Daniel patiently answered all my questions, offered valuable suggestions, and never pressured me into making a purchase. With his help, I found the perfect pieces for my home. Top-notch service, highly recommend!
Ebony was so helpful and kind. She made buying a couch so easy. Thank you!
Ebony was excellent. Helped us find what we needed for our bedroom and kitchen. Very knowledgable and professional.
Daniel helped us find two mattresses and a sofa! He was very friendly and knowledgeable. Great experience!
Great service.
My experience at Ashley Home store in Cary was great!
Mike was VERY professional and humorous. I recommend him to anyone. I was sold. Purchased my couch the same day and left a happy customer. Thanks, Ashley furniture.
Danny is great and knowledge dude
Taylor is an awesome salesperson. We had a great experience with her.
It was wonderful working with Taylor. She is knowledgeable and straight to the point.
Mayra es muy buena atendiendo te explica súper bien sobre todo recomiendo ir con ella 👌🏻
Eboni was awesome! Her personality and knowledge of products was amazing and made my visit less stressful.
We stopped into Ashley's to see if we could find a dresser to match our room set. Taylor introduced herself and let us know she was available if needed and left us to look on our own which allowed us not to feel pressured into finding/buying something. She was readily available when we had questions. Taylor was knowledgeable, personable, and professional. Overall, she made us feel comfortable and satisfied in knowing we were getting a great deal. Would definitely recommend!
Great experience! Leah was amazing and so helpful!
Mike was very helpful and extremely knowledgeable about the products and service. Made my shopping experience super easy!
Danny was very informative and helpful when we ordered our new couch for our house. It has not been delivered yet but so far everything has been a very smooth process.
The sales rep was very helpful in finding me a new recliner. We weren't able to make a deal because of my small budget but I definitely was made to feel important. Even after we realized I wasn't buying a recliner from them the sales rep at 8pm on Monday night still gave me his time and patience and waa very friendly. I will definitely return here in the future to purchase home furniture when I have a better budget to work with. The prices were reasonable for the quality, I'm just very cautious with my money about buying things that depreciate so it's not their fault.
Excellent customer service, very helpful and accomodating staff! First time in this store and definitely not the last. Highly recommended🥰👍🏻👍🏻
I walked in, looking for a new dining room table. Ebony greeted me and we looked at a couple tables. She was friendly, informative, very knowledgeable because she has a background in interior design. I felt like I was talking to a friend. Definitely ask for her. I went back a week later and purchased the table and she made everything run smoothly.
My wife and I shopped for a new sofa and had a great experience as usual. No high pressure sales and Ebony was wonderful to work with.
Ben was very helpful when we were picking out our new sofas
We had previously got a couch and a recliner about a week ago. Leah was our sales consultant and she was very helpful and informative. When we got our couch it was not satisfactory. We contacted the Ashley store and Leah was gone for the day but Taylor answered, it was about 5 minutes until the store closed but Taylor did not rush and was very helpful. Taylor helped us navigate the return process. We were back in today to pick out a new couch and recliner and Taylor was wonderful. While we were in today we also purchased a new mattress and Taylor did a great job educating us on the mattress and the adjustable base. We will definitely be back to see Taylor.
Thank you Mike!!! Got us a deal!
Ebony was awesome. She was very knowledgeable about what they had in the showroom and helped us stay in our budget. And above all she was very kind! Would recommend this store to anyone.
Great experience…no pressure sale. Ben was very knowledgeable and helped to describe the many differences in types and quality of mattresses.
My experience at Ashley on Piney Plains in Cary was great! Ebony greeted me right away. She was very knowledgeable and patiently answered all of my questions. She eventually left me so I can walk around and look through the store then followed up to see if I had any other thoughts or questions. Ebony showed a high level of customer service which I appreciated very much!
We had a great buying experience at this store. Mayra was fantastic! She answered all our questions patiently and helped us choose the right furniture for our needs and requirements.
Mike was very helpful with answering any and all questions that we had! Also made the entire process of getting what we need very easy to do! Recommend going and dealing with Mike!
Great service
Matt is awesome!! He got us great deals and helped us find exactly what we were looking for.
When you first get here, you already know that you’re gonna stay here for a long time because it’s a lot of great quality furniture here. It’s wonderful and full
Really enjoyed Ebony’s experience!
Love Ebony at this Ashley’s! Gave a lot of help, super knowledgeable, and love the couch shown!
Daniel was AMAZING! He was quick and efficient and super informative. I shared what I wanted and he immediately showed me my options! He was pleasant and patient! Go get your dinner Danny! 😀
Had a great time with Ebony and Taylor! Came in only expecting to look at furniture, came out with a new couch!
Myra did a great job explaining everything thoroughly. She was able to answer all my questions. And better yet she was able to get me in and out quickly which is a big bonus for me when anybody can respect my time. Ashley managers better give her a raise she deserves it.
Received my furniture today and am highly disappointed with the experience. Every piece arrived stained and damaged, I wasn’t able to thoroughly inspect the items before the delivery people hurriedly left. I noticed the issues immediately and ran outside to grab the drivers but they left as soon as they walked out the door. Opened a case with customer service and was told they could discount the items or I’d have to wait to hear back about assistance. The couch is torn and the chair has a few spots that look as though they are about to come apart at the seams. Highly unsatisfied with this purchase and am hoping to have the items returned asap. Update 09/04/2024 - I reached out to the number provided below, and was connected with an automated chat service that asked for more info. Which then said someone would reach out to me. No one ever reached out to me. I called customer service again, they tried to tell me that I would have to accept someone coming to repair the furniture or accept the furniture being swapped to different furniture. After having to argue that neither of these options are acceptable (I cannot trust that replacement furniture will be delivered in acceptable condition), they finally agreed to return the pieces of furniture for a 10% restocking fee plus $79 for their shipping company to come get them. It is a disgusting way to do business and has left me with such a sour experience. Anyone should be hesitant of such service and be prepared to fight tooth and nail to hold them responsible for mistakes on their part. This has been a massive waste of time and money.
I was at Ashley 2 weeks ago buying bedroom furniture and again this weekend buying a bed. Both times I worked with Ben and he was so personable, knowledgeable and helpful in my selecting the best furniture and bed. He knows the products, takes his time to show you options and explains the differences. Overall he made it a great experience.
Ben provided top-notch customer service. He was mindful of my mother's budget, excellent with follow-up and follow-through, and never applied any high-pressure sales tactics. Highly recommended!
My experience was great from the moment I walked in. I worked with Danny who showed me a lot of options that would fit my needs. He was very patience with me as I took time to decide what I overall wanted. I am very happy with my experience because of Danny.
Ben was extremely helpful in helping to select and purchase multiple items. He was friendly and very knowledgeable about all items and helped with pricing and delivery. We’ll definitely be back!
Leah was wonderful and so very helpful! She answered all my questions, very professional and knowledgeable, which was very appreciated. The showroom was full of options and Leah helped me pick the one best for me!! Highly recommend if you need items for your home! Very friendly place to shop and never pushy!
Ben was incredible!! He helped us in imaginable ways. Make sure you get him on your team!
Matt was very helpful and knowledgeable.
Matt was great!
Matt was a great sales person
Matt did a great job helping us pick out our new patio furniture!
Very simple, easy experience with the help of Matt Z. Thank you
Daniel did a excellent job of explaining product quality and options, with no pressure sales. Very friendly and helpful. Didn't rush me into a decision. Love my bedroom furniture choice.
Kerry and Mayra were so friendly and helpful with my experience! Happy with my purchase.
Daniel greeted my wife and I when we entered the store yet did not make us feel uncomfortable or like we were being “pursued”. We browsed sofas/couches until we had agreed upon a great find inside the store. I walked over to Daniel and asked him to come talk with us. He was pleasant, accommodating, and comfortable speaking with us. He answered our questions completely, and explained our options pleasantly, without pressure. We agreed upon a selection and price without any stress and made our experience enjoyable. I highly recommend Daniel for anyone shopping at this store!!! We are glad to have met him and look forward to working with him in the future.
Ebony is fantastic! She was super knowledgeable and helpful as we took our time choosing our next piece.
Ebony was great! Very helpful and on top of it!
Ebony and Jesus are amazing!!! Great to work with!!!
Ebony was amazing. The most friendly low push person I’ve ever worked with. Adore her. We were in and out in less than 30 min! Hooked me up with the most amazing mattress deal!! LOVE HER
Mayra and Jesus were very helpful in making our purchase.
Great experience at Ashley’s in finding bedding furniture. Mike was so Awesome in helping me to find the perfect bed.
Just moved to town, and went in looking for some couches! Danny was super great to work with. Gave space when we needed it, helped us come to a decision about which items would work for me, and was overall really sweet and helpful. :) Thank you, Danny!
Excellent customer service
Leah and Jesus - thank you so much!!
Mike was friendly, courteous and professional. Made furnishing my new apartment easy. Mike in the Cary store was able to provide me with goods and services not available on the website. Would definitely recommend 👍🏻👍🏻
Ebony was fabulous in assisting us furnish several rooms. She went above and beyond. We have purchased several bedrooms, two family rooms, and more from Ashley and are very pleased with the quality and design.
Taylor did an amazing job being very patient with us as we talked about all the potential options for a sectional. She went through all the different pieces and combination options with us and provided pricing. She was a huge help. I would definitely recommend Ashley furniture. Their pricing is very reasonable compared to other competitors which allows you to get more for your money. This is the second sectional we’ve bought from Ashley in the last eight years.
My shopping experience with sale agent MIKE COHEN at Ashley Store 1401 Piney Plains Rd Cary, NC 27511 was wonderful. He was very helpful.
Ebony was our person that helped us . Her personality was great and her attitude was great I’d recommend her to all of you because she was awesome and saved us money and also more importantly TIME!! We are very happy with our experience and Ebony was a big part of that whole experience. Thank you Ashley for having such amazing folks to help me and my wife get into old foggie mood with matching rocker recliners in or 40’s 🤣🤣🤣🤣 we are doing this! Waaaaay early!
Ben was awesome! We were in and out in 30 mins— he helped us find exactly what we needed.
Mike was fantastic and very accommodating!
Hello, I was in your store yesterday to choose a new mattress and adjustable bed. I wondered in and started browsing, and I saw Mike. I asked if he was helping someone already, and he asked me to give him a few minutes while he finished up with his customers and he would be right back. He came right back and the magic began! Mike was awesome! He was very knowledgeable about the mattress' and adjustable beds. There was no pressure, and he allowed me to take my time making the best decision for me! He had an awesome smile and was very patient. I'm a long time shopper of Ashley furniture along with my family in NJ. I have never had a bad experience or encountered unfriendly sales people! I'm looking forward to shopping again soon! 😉
Mike was friendly, responsive, got us a great price and had a sixth sense for making sure we had space to think.
Ebony is really nice and helpful told us the price and gave us some recommendations about some things
Ebony was the most amazing sales person. So knowledgeable, kind and really here for the customer! I would highly recommend seeing her for any of your furniture needs!!
Thanks for the great deal and quick service Mike!
Very helpful
Salesman Mike, was very helpful and patient
There's a reason "Ebony" is a searchable review option at this store. She is an amazing sales person and as genuine as someone can be in the space. If you're new to buying mattresses or not, she's someone who can give you really good information on the options in the store. Obviously as a buyer you should do your due diligence, but she's as reliable and personable as they come.
Mike was great! We came by twice and he was super helpful and patient with us as we were deciding what to purchase. Definitely go see Mike if you need some furniture!!!
We had a great experience this weekend updating our furniture. Cannot say enough great things about Taylor, who was wonderful to talk to and extremely detailed and knowledgeable. Also appreciated her ability to get us what we were looking for and well-within our budget.
I'd like to reach out and say thank you very much to DANIEL SANCHEZ for his wonderful assistance and helping us find exactly the recliner and mattresses that we needed. Danny was a great listener and took the time to really understand exactly what it was we were looking for. He was extremely helpful, professional and courteous through the entire process. Once again thank you very much. i'm really glad that this was our first stop choice. I also really appreciate the transparency of their billing process, very easy to read and understand with no hidden surprises.
Matt was super helpful with finding us great deals and furniture for my son’s apartment. Would recommend to others!
Ben was helpful but not pushy. Accommodated us in our purchase and super flexible with our pick up. Great experience
Ben was immensely helpful as we picked out a sectional perfect for us! He was very patient and accommodating to our many requests and went to great lengths to make sure we were satisfied with our decisions/choices. Thank you Ben and The Ashley Store!
Mike Cohen was a great help and walked us through every step of the process. Answered all questions. I would recommend you go see Mike for your furnishing needs.
Ebony is a literal ray of sunshine! She was incredibly patient, answered all of my questions, and got me paper quotes so that I could take some time to think about my purchase. What I also liked is that she was honest. She wasn’t trying to upsell items to us, just trying to get us options. 10/10 want to buy all of my future furniture from her!! I love her and want to be best friends.
Leah has made my experience buying furniture super easy and fast. Was able to show me options and order what I needed online AND let me know about the lower price online and priced matched for me. Go to this location and ask for her!
We went to Ashley Homestore in Cary to purchase a new sectional. Our salesman Matt was very helpful and kind. He helped us find the perfect sectional. Thank you Matt!
Great customer service from Leah and Jesus!
We had a great experience with Danny! He was really patient throughout the whole experience and explained everything so well! Danny made all the difference in our choosing to buy a couch!
Ebony was amazing! Very professional, knowledgeable, and friendly. We needed a very specific item and had lots of questions. She had ALL the answers, provided in-depth furniture specs, and kept us within budget. Love this Ashley in Cary and will definitely be back! Ask for Ebony!
Daniel was absolutely fantastic! He was incredibly attentive, listened attentively to our concerns, and tirelessly worked in our best interest. It was an absolute pleasure working with him!
Daniel was really helpful and very kind helped us with our purchase and made it really easy he also speaks Spanish which was a big help
Ebony is so friendly, nice, and professional! She gave me an awesome tour, which helped me find my dream sofa. I am happy that I come to Ashley and meet Ebony. I will definitely recommand my friends coming here to get a nice sofa and work with Ebony.
We had a fantastic experience at Ashley Furniture! Ebony was incredibly helpful and supportive throughout the entire process. She went above and beyond to make sure we found exactly what we were looking for. Her knowledge, patience, and friendly attitude made the whole experience smooth and enjoyable. Highly recommend asking for Ebony when you visit! Thank you for the great service!
I had a fantastic experience at Ashley’s. The staff was incredibly friendly, and Taylor went above and beyond to assist with my purchase. Taylor’s expertise and enthusiasm made shopping a breeze. Highly recommended Ashley’s and Taylor for exceptional customer service!
The place have nice furniture at a good price. Working with Mike was great
Great service! And super quick to find what I wanted! Mike is a great salesperson!, very professional!
Went in looking for a sofa and Taylor was more than helpful in the process. Explained everything clearly and made delivery details and checkout a breeze. Definitely would recommend!
Matt at Ashley was very helpful! He helped me pick out the perfect headboard for our guest room and made the process so quick and easy.
Mike C was super helpful, personable, and helped us when we needed his opinion! He was great at selling but also let us decide and didn’t hover, loved working with him!
Taylor was fantastic and made the shopping/buying process very easy. I would highly recommend working directly with her at the Cary location.
Taylor was absolutely incredible to work with! She was so patient and helped us on multiple occasions and even mapped out our room to help us visualize and make the best decision for us! Thank you Taylor!
Leah Hayes was amazing to works with . Bring greeted with a warm smile and energetic attitude , she understood the feedback I gave and was able to quickly help . Her personality was bright and she was very knowledgeable .
We had a great experience buying furniture. We found exactly what we needed and were offered a fair price and financing terms. Our salesperson, Ebony, knew her stuff! She was patient with us as we asked tons of questions and took our time deciding on what we wanted. I highly recommend talking to Ebony before buying any new furniture.
Mike was great. Professional and easy to work with
Daniel was great and easy to work with. Took his time with me, explained everything, and did not pressure me at all!
Friendly service!
Matthew Zakarian was so great to work with and very helpful with all our questions! Definitely go ask for him to help you find what your looking for!
La senorita Mayra que nos atendió, es muy amable y se observa que tiene amplio conocimiento para asesorar o indicar la mejor decisión.
Matt Z. Great guy, great personality, great purchase, top notch experience at this store!!!!!
Matt Z. at Ashley Furniture in Cary, NC was the best salesman’s around! He listened to my concern about not wanting to spend too much money and gave me the best discounts possible!!!! Would 10/10 recommend him to ANYONE! Great personality and very professional… will definitely be using him again!!!!
I went looking for a Sleeper Sofa at Ashley just this past Sunday and Leah did a great job by focusing on exactly what I was looking for and I was able to locate it! And the price was great.
She is helpful ! Great service!
We had our first experience at Ashley’s about five years ago and it was not the best, but we still went back to upgrade our bed and I’m so glad we gave it another chance! This time was sooooooo much better. Ebony is an amazing sales person. She’s knowledgeable and helpful without being pushy. She walked us through what we needed but still gave us the freedom to explore the store. I just can’t recommend her enough.
Mike was great, easy to talk to, not pushy and knew his store and inventory. The store was very nice and well layed out. We love the couch and chair, delivery in just 2 weeks even with the holiday
Great overall experience. Salesman was outstanding. Very helpful, no pressure. M
Great service!
My wife and I had an amazing experience with Matt Zakarian ( Cary Location). Please ask for him when you want to look at things and buy things his a wonderful guy his very helpful and has so much patience with his customers, if only I can give more stars I would.
I had an outstanding experience at this location thanks to Ebony. She was incredibly professional and knowledgeable, answering all my questions thoroughly and to my satisfaction. Her dedication to customer service was truly exceptional and made a significant difference in my visit. I left feeling impressed and valued as a customer. Highly recommend this store!"
Daniel S. did a great job helping us out
Leah Hayes was great! When I called to inquire about an item she was very helpful doing research for options. When I visited the store she was incredibly pleasant and made the experience very comfortable and easy going. Will definitely go back to her!!
Mike did a great job finding me the exact couch I wanted for a great price! Thank you! Shop at this store if you want a great price
We recommend to go looking for Mavra she is easy to work and process smoothly with our purchase furniture! Thank you for everything!
On Saturday, I had the pleasure of working with Ben Woodman. Three words: Simply the best! He was attentive, knowledgeable, patient, personable and professional. His focus wasn’t solely about the sale. He wanted to make sure that I was satisfied—now and later. Furniture shopping can be exhausting! Having exceptional customer service makes ALL the difference. Thanks, Ben!
Jesus was amazing! Very knowledgeable and great customer service
Matt was great! Helpful and informative but not pushy! They have a nice quantity of stock too.
Matt Zakarian was amazing to work with and made the whole process very easy!
jesus helped me and my partner out to pick out a lovely furniture set for our new house!
Ebony was so amazing at ashley furniture! she explained everything so well and took the time we needed
Ebony was awesome, very personable and informative! Thank you
Mike was great!
Mike was awesome! So helpful and easy to work with!
Matt was great! Thanks for all your help I really appreciate it! Plus he was funny
Matt is the MVP, very great shopping experience overall and highly recommend!
Staff here is very friendly and helpful ! :)
I could not have asked for better customer service from Mayra. She listened carefully to my needs and did not pressure me, Thanks !
Ebony was fantastic.
Mayra has been very helpful in answering all our questions and made it easy for us.
Ebony was a rock star helping with our sofa purchase!
Ebony was great to work with!!!
Matt was great AGAIN! Smooth and easy
Leah was THE BEST. Even though we came just before closing she was so kind and patient! She helped me pick out my couch and gave me the room to decide what I wanted. She even made sure I understood all of the options and walked me through the paperwork with a smile.10/10 customer service. A+++ for Leah! If I ever need more furniture I know who I’m calling.
Matt is a great salesman. Helped us buy our living room set and gave us some great options. Thanks again!
Matt was very helpful in buying our couches and led us to the right choices!
Danny was nice and explained everything in detail and gave a good deal.
We are in the process of relocating from New England to North Carolina. We quickly realized that our "northern" furniture was not going to fit in with a southern lifestyle. The Ashley Store was recommended to us so we thought it may be a good place to begin. Mayra met us at the front door and stayed with us for 4 hours. She patiently answered all of our questions and helped with our design choices. She was very knowledgeable about fabrics and furniture quality. Much to our surprise, we were able to purchase everything that we needed at a great price point. Our new home will look terrific! Thank you Ashley Store and a special shout out to Mayra for your assistance.
Shopping for a new sofa with matching ottoman & went to Ashley in Cary. Daniel Sanchez assisted us in showing us all different styles. We were able to make a great selection well within our budget. Daniel was very helpful and knowledgeable throughout the whole process. Thanks
Mayra has been super exceptional with helping us with our sofa and dinning room purchases! She was very helpful and made sure our new furniture flowed with the current decor of our home. Very thankful for her help today. Looking forward to working with her again for a future purchase.
Ebony was very helpful
Great store! Awesome service from Mike
Ebony was great and very personable. Absolutely loved working with her.
Worked with Ebony. Very informative and gave great advice.
Thank you to Myra for helping to make my purchase quick and easy! She was great and I really appreciated everything she helped me with during my visit!
Mike was super helpful!
Taylor was so great in helping us find a couch!!
My experience was great pricing and customer service. I’m very happy .
Daniel was very helpful and professional. A pleasure to work with.
Highly recommend this store! It had great options without feeling overwhelming. Ben was perfect - was very kind and helpful without being any kind of pushy or fake. Exactly what I would want in a furniture shopping experience!
Decent selection. The store itself feels dirty and cheap.
Ben was a pleasure to work with. Made it quick, easy and effortless. Getting my future business for sure.
David was very helpful with my family’s purchase of a couch today! We just moved into the area, and needed to get a sleeper couch for our guests arriving in less than 2 weeks! The whole process was easy going, and it will be arriving this Saturday just in time for our guests. Thanks again David!
We visited the store just last week, we entered and right away were greeted by Daniel he helped us to find the sectional that we have been looking for so long , he was really helpful , informative and stayed in touch with us to make sure we are happy with our purchase. I definitely recommend Ashley HomeStore at Cary to everyone who is looking for furniture to last . Thank you Daniel and everyone for being so nice and doing your best to make customers happy .
Mike at Ashley Furniture was extremely helpful & very informative of all the Furniture we we're looking for. The minute we walked in he was very nice, I highly recommend going to him if you are in the market of looking for Furniture.
Danny was helpful and professional and took time to explain to us different options and gave us a good deal!
Great customer service and accountability, found great deals with Mr Daniel Sanchez.
I had an absolutely wonderful experience with Ashley Furniture in Cary. I called looking for a chair that was purchased in the past at another store for my mother. The sales associate that helped me over the phone (Ben) was absolutely wonderful!!!! He was able to locate the chair and answered all my questions and was very responsive during the process. We ended up deciding on a lift chair for my mother after we had already purchased this chair. Ben stated that was absolutely no problem we could come into the store pick out the lift chair and he would just do an exchange. We went to the store Ben was just as great to work with in person as he was over the phone very accommodating making sure that my mom really liked the chair looking into different fabrics, etc. Overall our experience was exceptional, I recommend Asking for Ben If you plan to shop at Ashley Furniture in Cary.
The sales associates were very nice, I would shop at this store again for my next purchase.
Went to Ashley Furniture in Cary, NC looking to purchase a sectional for my bonus room. I walked in and was greeted by Mayra. She was very friendly and personable. She was great helping me plan my area and needs for my bonus room.
I worked with Ebony and Rick who took the time to go beyond style into function and value to make sure I was completely satisfied.
Daniel S. greeted me right away & introduced himself in a professional manner. I told him I was looking for a mattress & he was patient with me deciding. Was having back issues is why I was looking. He had me try put a couple & he soon realized I would know it when I laid on it. After deciding on one that wasn'tin stock to try, he took extra effort to locate another one. It was PERFECT! He ensured I was going to be happy with my decision. He also got my order delivered sooner! Thank you Daniel!
I had a good experience at ashley. The salesman was nice and not pushy. I bought furniture I will be happy with.
Mayra was very knowledgeable and answered all our questions. She gave us space to roam the store and look at all the options but was always close by in case we needed her. Had a great experience and look forward to our new furniture.
Had a great time shopping for a sofa and a dining table with Ebony and she had some great solutions to what we were looking for!
We had a great experience with Ebony, shopping for sofas and dining table. Highly recommend this location!
Ebony was such a delight to work with!
Bought The Tanavi couch, my mistake I didn’t read the reviews first, was shocked how many terrible reviews it received! The salesman Randy Parnell never mentioned the problem with the fabric, I would have appreciated the honesty as I was planning to buy more furniture at Ashley but unfortunately I will never purchase there again. Disappointed that this store would sell such a low quality item at such a high price, I thought they were a good furniture store but I now know better.
Mike was a very great help with securing a living room set for me and my gf. He gave us a great deal on everything and we only had to pay $52 today. Everyone should visit this location and ask for Mike’s help in your furniture search.
Mike was awesome! He was such great help, and had so much patience working with us!
Leah Hayes was a great salesperson. She was very professional and gave us no pressure. She answered all of our questions. We appreciate all of her help.
Daniel Sanchez is a total pro. Daniel was kind, thoughtful, helpful, patient, and extremely friendly as we went on our journey to purchase furniture for our new home. He made our visit to Ashley easy and smooth, and we left with the best possible deal for what we bought. We couldn't have asked for a better ambassador. Thank you.
I worked with Ebony and I could not have asked for a better experience! She was mindful of my overall budget, and she has an expertise in interior design and overall staging of furniture. She was able to quickly grasp my own vision and pull different items that fit the needs of my space.
Walked in and met with Leah! She was very swift and knowledgeable! Amazing personality and wasn’t pushy at all. She was amazing to work with!
We were really impressed with Daniel who is a sales representative. He was very supportive and gave us a decent deal.
Our experience was fantastic. Ashley employee Ben was knowledgeable and willing AND DID go the extra mile for our needs. When I need more information or pieces I will certainly head back to the Cary location.
Just bought a bunch of new house necessities here! jesus was fantastic, he was very helpful and super outstanding and got me a great deal!
Danny did an amazing job helping us with our couch purchase. Great experience!
My husband and I have been on the search for the perfect white sectional that didn’t break the bank. Finally our search is over. Danny, Rich, and Taylor provided superb customer service. Rich greeted us upon entry and introduced us to Danny, who was incredibly knowledgeable of the pieces we were interested in. We ended up getting the accomplished 4 piece, so excited to bring it home. Rich was gracious enough to provide additional discounts to sweeten the deal. Which made us feel more at ease about our purchase.
Mike showed us a variety of sofa sets and was very knowledgeable. He helped my partner and I find the right sofa set. Overall, great experience
Mike was awesome and helped us find our dream couch!!
Leah helped us find the piece we were looking for and was extremely helpful in the purchasing process.
Matt helped us out tremendously - we surely do appreciateit!
Jesus did an amazing job assisting me with my furniture purchases. Would definitely recommend Ashley Furniture store. The staff is very friendly and efficient.
We had a great experience purchasing a new bed frame and mattress from Matt Z. at Ashley. He was professional, courteous, and very helpful with our purchase.
Shopped at Ashley yesterday. Found a perfect table & chairs - but the the 5 stars are really down to how great Randy was - friendly, helpful, but didn't hover - and easy to work with when I made the decision to purchase the table set. He made shopping and buying a really good experiencd.
Ebony made this experience fantastic. She’s 10/10!
Quick and easy process! Would definitely shop here again. Mike was a pleasure to work with and worked within our budget.
Randy was very nice and helpful
Ebony & Jesus were great, great, got us together the right way. Highly recommend
Ebony and Jesus helped so much! I really appreciate their customer service!
A seamless experience with Danny! He was kind enough to let me look on my own, recommend areas to look for what I asked and checked back in to make sure I had everything I needed. Danny was knowledgeable, kind, and friendly which ultimately saying yes to sectional I was in love with online. He made the process quick, easy to understand, and best of all stress free! I really appreciate his service and the environment of the store overall!
Ebony really made the experience a lot of fun. Besides being helpful, knowledgeable and friendly, she was blast. Highly recommended!!!!
Randy was very helpful and available- did not pressure us, helped us through through the process, gave us time to decide. Great experience, highly recommend
Definitely ask for Ben. He greeted us as soon as we walked in the door with a huge smile, answered all of our questions, explained everything, and went above and beyond to accommodate us buying furniture for our new home. Will definitely shop here again when I need to buy new furniture all because of such great customer service!
Leah was awesome. Very helpful. Will recommend other to come and see her.
Mike was great!
If you’re in the market for high-quality furniture and exceptional customer service, I can’t recommend the Ashley Store in Cary, NC, enough. Our recent visit was a standout experience, thanks in no small part to our fantastic sales associate, Ben Woodman. From the moment we walked into the store, Ben’s warmth and professionalism were evident. He greeted us with a friendly smile and quickly made us feel at home. His extensive knowledge of the products was impressive, and he took the time to understand our needs and preferences without any pressure. It was clear that he genuinely cared about helping us find the perfect pieces for our home. After discussing our style and requirements, Ben introduced us to the Next-Gen DuraPella Performance Fabric Dual Power Reclining Sofa and Recliner in slate. He provided detailed insights into the features and benefits of this collection, which was incredibly helpful. The DuraPella fabric, with its durability and luxurious feel, immediately won us over. Ben’s demonstration of the dual power reclining function, coupled with the sleek slate color, showcased the blend of comfort and modern design that we were looking for. Our new sofa and recliner have exceeded our expectations in every way. The Next-Gen DuraPella Performance Fabric is not only stylish but also incredibly practical, withstanding everyday use while maintaining its elegant appearance. The dual power reclining feature is a game-changer, offering personalized comfort at the touch of a button. It’s clear that Ben’s recommendation was spot-on. The entire purchasing process was seamless, thanks to Ben’s attentive guidance and the store’s efficient service. We received our furniture in a timely manner, and the delivery team was professional and courteous, ensuring everything was set up to our satisfaction. In summary, our experience at the Ashley Store in Cary, NC, was truly exceptional. Ben Woodman’s expertise and dedication made all the difference, and we’re thrilled with our Next-Gen DuraPella Performance Fabric furniture. If you’re considering a visit to this store, be sure to ask for Ben—his outstanding service will ensure you leave with a smile and the perfect pieces for your home.
Una gran experiencia desde que entré a la tienda, encontrar justo lo que estaba buscando y contar con alguien para apoyarse y que te brinden los mejores tratos es estupendo 👍🏼 I give 5 stars to your best seller Daniel Sanchez
From the time I walked in the door, until my purchase was complete ,Mr.Sanchez gave me his undivided attention. I can't remember the last time I had this level of customer service. I would definitely recommend the Ashley Store in Cary,NC to everyone.
Randy is the man! We were disappointed because a sectional we fell in love with wouldn’t work size wise in our living room. Randy went above and beyond to find a solution to get us something similar that would fit perfectly. He was so helpful and knowledgeable! Thanks again bud!
Leah is great! She was very knowledgeable, friendly, and patient. Go check her out, you will not be disappointed!!! Thank you Leah 🥰
I went to see about a recliner, and was greeted by the most amazing woman she had a smile and with that she introduced herself. Ebony even though she was in pain she walked us around. She showed us a couple of options and we were sold. I thank God for people like her she deserves to be recognized for her hard work and dedication. Thank you Ebony for your help.
Daniel gave me a wonderful deal on dining tables and chairs! Best customer service.
Matt was awesome and got us a killer deal on our new dining room set. Ask for Matt !!!!
Randy was very helpful and polite
Ask for Ben! He made our couch purchase the easiest most seamless process. Would highly recommend and will definitely be back to see him for our next future furniture purchases.
Daniel was a pleasure to work with. Great experience
Excellent service. Your sales lady Taylor was wonderful, and knew exactly what I wanted. Left very satisfied with prices, quality and service and love my new living room furniture!
Daniel was the representative who helped my best friend and I. She actually referred him to me because of her amazing experience. He did not disappoint, he greeted us with the most warm smile. He was so patient and went from piece to piece to make sure I was satisfied. He looked at pictures of my space, asked probing questions and made sure I felt comfortable with my decision. He reiterated that he was there for me and wanted to make sure I felt valued and supported. Thanks Daniel for sharing your beautiful spirit!!!
Thank you Danny for a great shopping experience!
Mike and Randy were most helpful in purchasing my new sofa and loveseat
We went to Cary's store, Danny helped us, he is very friendly and helpful. ( Speak Spanish)
Shout out to Danny! He was very patient and helpful; He helped us at the Cary store, he really helped us a lot
Daniel was extremely helpful in helping me pick out and order a couch! Super friendly and gave great explanations!
Ebony was very helpful and caring. Thank you.
Daniel was wonderful to work with! Personable and knowledgeable!
Came in looking for a dining room table and chairs. Randy was very helpful and knowledgeable. This is my second time purchasing from Ashley furniture. I highly recommend. Thank you Randy for all your help!
Excellent costumer service provided by Randy P. ! He was very helpful. Great experience!
I just recently purchased a lift chair at Ashley furniture. Upon entering the store I was immediately greeted by the most pleasant and courteous salesman named Daniel. He took me right over to the area that had all the lift chairs on the floor. I sat in and checked out the various features of all the lift chairs on the floor. However, none of the chairs on the floor quite met the features I wanted. I told Daniel I had purchased a lift chair in this very store quite a few years ago and said I would like one just like it. In no time he found the very same model in stock in the Ashley warehouse. I was so pleased to find the chair I wanted. And the price was much lower than I found at competitor's stores for lift chairs. It was a win/win for me and Daniel spent as much time as I needed to make a decision. It was pleasant experience for me and a successful shopping trip! Wilburn Potter
Ebony was awesome, very patient and worked hard to get me a great deal on some great products. Thank you !
Ebony was a fantastic help. Very thorough and knowledgeable! We appreciated all her help!!!
Went to look at living room sets and bed for my daughter. Leah was AWESOME! She was so patient and very informative about each set/bed she showed us and I bought furniture from Ashley before.
My experience at Ashley furniture in Cary, NC was wonderful. Our sales consultant Randy Parnell provided a level of customer service that was exemplary. He listened attentively and showed us various choices that allowed us to choose exactly what we wanted. Everything we purchased arrived on time and was assembled on location quickly and professionally. I would recommend Ashley in general, and Randy Parnell in particular, to anyone shopping for new furniture. Thanks very much for all your help.
Mayra was our associate during our time shopping at Ashley & she was absolutely amazing! She was able to find the perfect couch for us & within our budget !! She made the purchase & delivery process extremely easy will definitely be going to ashley for all of our future furniture purchases :))
Mayra did a great job! Thanks for great service today!
Daniel was great to work with and made sure all of our options were layed out. No surprises.
I had a great experience with Ebony and really enjoyed my overall time at Ashley with Ebony! I highly recommend.
Ebony was great! She shared her knowledge about colors, living space, and practicality to help me pick out my first couch. I would definitely go back and ask for Ebony. :)
Ashley Homestore had everything we needed! Highly recommend Mayra Hernandez! She was amazing! Spent extra time with us making sure we understood the difference between products, materials etc. She made all the difference for us getting exactly what we wanted and helped us get the best price! We will be back for all our future furniture needs.
Mayra was very nice, no pressure professional who communicated well and provided us with excellent service!
Ben was helpful and patient! I was very pleased with his assistance to help me find the right items I needed. Can’t wait to see the items when they arrive!! Thanks, Ben!
My husband and I just purchased a sofa and loveseat for our home this past weekend. We really enjoyed working with Matt Z! He was patient, allowed us to have space to try all of the options, and walked us through the whole process when we found the ones we wanted. This was our first purchase from Ashley Furniture and it was such a great experience, we definitely plan to return when we have other furniture needs! If you plan to shop here ask for Matt!
I purchase with Myra went very smoothe and informative! Thanks for a good experience!
Leah Hayes is awesome! My family will be buying from her for a long time!!!!!!!
Ben was a great help and made my shopping experience easy and quick!
Ebony was not only kind and patient while we decided on what furniture to buy, but actually designed a layout with dimensions to work with in! Ebony helped us last year with a dining rest and we were wanting a new living room set! Ebony made it happen by listening to our needs and wants and using her interior designer suave to help us put a truly spectacular room! Thank you Ebony, we”ll be back soon!
Ben was awesome to work with he was very nice and respectful of our space til we ready to make a decision highly recommend!
Randy was nice
Great, fast service with a discount with our first quote. Fastest furniture purchase ever.
Great experience with Leah in Cary store today!!
Had such a great experience here. Mayra really took the time to show me around the store, she was super knowledgeable and I didn’t feel like I was being pressured to buy anything. I got a super comfy queen mattress! Would come back! Thank you!
Mayra was extremely helpful with finding me exactly what I needed for my new house.
Shout out to Randy! He was so patient and helpful - he really listened and helped me find the perfect bedroom set. We were so appreciative of his help; two weeks after the bedroom was delivered, we went back for a TV stand and dining chairs. Reasonable prices, too!
Mike was awesome with helping us find a recliner and working through purchasing. Go, team Cherry Garcia!
Ben was fantastic to work with. I highly recommend him.
Mike was great!
Mike was extremely helpful and efficient. Took care of what I needed. Thank you!
Ben was awesome !! He was very communicative and worked with us a lot!! Highly recommend this store & Ben!!
Taylor was SO AMAZING and exceeded our expectations. We went in with the intention of just looking around not knowing what to get and she pointed us in the right direction for EVERYTHING.
We got our dining set for our new home and had great experience. Daniel and Rich were very helpful and guide through all the process. They answered all our questions and also gave us discount 🤗.
From the time we walked in Mr. Matt greeted us at the door with a smile and assisted us all the way to the end. He was very kind and patient with my mom & I.
It was Ok experience but then the manager was a bit weird, he kept following us around the store trying to rush me to buy something and before I left he asked for my phone number 😐 why does a furniture store manager need my personal number in his phone?
Mayra and Randy were extremely knowledgeable and helpful! We were able to order exactly what we wanted with their help. Flawless, no notes.
We had a great experience at Ashley furniture today! Ben was so incredibly helpful and personable, he made the process very smooth for us. 10/10
Had a great experience at the store with the lovely Ebony! Super helpful and searched for what I was looking for. Went above and beyond! Will be back :-)
Ben was very helpful and got us a great deal! We are so happy with our purchase and would highly recommend working with Ben!!
We were greeted by Taylor who listened carefully to what we wanted and what our needs were. She was extremely friendly, energetic and professional as she showed us around. We ended up buying the very first set she showed us, because she paid attention when we described what we liked. Through just chatting with us she also picked up that we weren’t sleeping well with the bed we had. She casually asked to check out a Temper-Pedic Ergo, and we were sold on it, even though we had never discussed or intended to buy one. We love it…and our living room furniture is just what we hoped to find. Thank you Taylor for the great job you do.
When I walked in I was greeted by Mike. He asked me what I was looking for, told him I was looking for a new sofa. He asked me what kind of sofa and I gave him my list of "wants/needs" and he took me directly to a sofa that was perfect, even had a second (better) option! I was signing paperwork to purchase the sofa within 15 mins of walking through the door!
This review is actually for the delivery of my purchase. The lady who helped me in store was very nice and very helpful. I have absolutely no problem with the store. I bought a big bunk bed. I live on the 3rd floor of apartments so while I understand that's a pain in the butt to carry stuff up, I asked before I bought it if that would be an issue. I was told no and that they do that all the time. The ENTIRE time the delivery guys were here they were complaining about how much much work it was. It's like they were fishing for a tip, however I already paid quite a bit extra to have it assembled. Just for this awkward encounter I probably won't be buying anything from here if it needs to be assembled. Honestly it made me a little uncomfortable how much they complained in front of me. However, they did do a good job putting it together and I apologized for the flights of stairs and thanked them.
5 stars for Taylor was fantastic. Would like to Ashley's have more options for fabrics and prints. Very limited with respect to that.
Mayra was fantastic to work with. She gave us space when we needed it and was quick to answer questions, help us measure and even moved furniture around to help us make our decision. We are excited for our new sectional! Thanks again Mayra.
Thank you Matt for your help.
Best Ashley ever!
Mike was great and very helpful. All employees very pleasant
I needed a sectional and am horribly indecisive at times but Leah Hayes was awesome and made the process super easy without making me feel rushed or pressured. Great experience :)
Fantastic furniture, people and service. Will come back.
Mike was great and got me in and out quick. Highly recommend him.
mike was great
Lia was super helpful and informed us of everything we needed to know! We are moving into our first house and we didnt just feel like we were another comission for her, she was there to help. Definitely coming back for more furniture once we are settled in.
I bought a mattress about two months ago and went back to the store to purchase a mattress cover. I was met by Randy Parnell at the door and was immediately taken to a selection o mattress covers. Mr. Parnell explained the differences in the covers, their cost, and how each would be appropriate to my type of sleeping. After making my selection I was immediately taken to checkout where I completed my purchase and was on my way. Thank you, Randy. Good work, and nice meeting you!
My family visited the Ashley Homestore in Cary…the best experience ever. Randy was our sales associate. He was patient, knowledgeable, friendly, and an excellent listener. Customer service at its best, thanks to Randy! 🤗
Ben was phenomenal to work with. I would suggest everyone go into the Cary store and ask for Ben. We bought four rooms of furniture from him. Thanks Ben!!!
Randy was great! We have done business with the Ashley Cary location several times and have been very satisfied.
Mayra was very helpful. She made sure to continue to check up on us while we still searched for our perfect bedroom set. She made the process easy and explained all the offers in detail, so we were confident in our purchase
My husband I just moved to the area and were in need of some new furniture for our new home. We worked with Karen, who provided us will excellent service and was super knowledgeable about the furniture selections and options. She helped us find a great mattress, bed frame, and nights stands! Thanks, Karen.
Mayra was amazing. She showed us varieties of furniture. And recommended what would be best for us and helped us in final negotiations. We are yet to receive our stuff but I am positive about Ashley furniture.
If you got into the store you have got to work with Taylor she’s awesome!! Definitely going back just to work with Taylor.
We had an exceptional experience at Ashley Furniture in Cary. Ebony greeted us in a personable and professional manner. She was very helpful as we shopped for a power lift recliner. Thanks to her and Randy for being so patient and providing us with a good deal.
Ebony & Randy were very resourceful in helping us choose the right piece of furniture ...excellent customer service
Mayra was extremely helpful in picking out the best new couch and mattress. She was knowledgeable about the products and really listened to what I was looking for and provided the best options to select from. She did not pressure the purchase and gave me a great discount since I just missed the last large sale. She’s amazing and so is the whole team!
Furniture shopping can be a stressful experience, especially for folks new to an area and with many options to choose from. The moment my family and I walked into the Ashley Store of Cary, NC we knew the experience was going to be different. We were greeted by Ben and after the formalities, he gave us a quick rundown of the store layout, the current offers and allowed us to roam freely without any added pressure. Ben is very knowledgeable of Ashley's products, and has a keen eye for style and helped us make sense of the spaces we were trying to fill. We left feeling satisfied with our decision and we will return to this location and seek Ben's expertise to complete our home decor needs.
We recently purchased a sofa sleeper from here and the whole experience was so smooth. Ebony greeted us right away, showed us around and was happy to answer all our questions, not pressuring us to make any decisions. Jesus made the final purchase super easy by making sure we understood all the conditions, warranty, and scheduled delivery as per our convenience. Would 10/10 recommend going here to buy furniture.
Leah was super helpful and helped us pick a great couch and table and helped calculate the delivery date. She was super attentive and incredibly nice and helpful, I was very impressed by the customer service!
Good customer service. Friendly and knowledgeable sales person. Gave us time to make our decision. Happy with purchase until we discovered pricing $200 less on Ashley's website.
Very helpful and professional
I had a great experience! I was helped by Leah Hayes, who was very friendly and helpful as I looked for a couch. I would definitely come back again and recommend this location.
Worked with Randy to get a gorgeous new bedroom suite. The next day found online prices were much lower. Without any hesitation, Randy price matched & credit the difference. Was easy & pleasant to work with. Not pushy in any way. We had a great first experience & would recommend to others.
Very knowledgeable and friendly staff. ZERO sales pressure. That was very refreshing
My name is Rafaello Carone, and I had the HONOR of working with Daniel. He redefined professionalism and exceptionalism in my entire experience buying from with Ashley. He was dedicated, professional, easy to work with, and BEYOND responsible. He was EXCELLENT with communication, took the time to ensure the order was done well, and never missed a beat. God bless!
Ben Woodman was excellent He gave us space to explore but was there to help and answer questions Excellent experience Will go back again
Very helpful and friendly. Made my visit easy. Thanks
I am thrilled with the level of service I received today from our salesperson Taylor! She was absolutely wonderful to work with. Her expertise and customer service skills made shopping at Ashley furniture a great experience. I highly recommend her.
Taylor was so friendly and knowledgeable. ! I told her my budget for a sofa and a mattress and she provided me with great options for both. Would highly recommend her to anyone!
Ben was so incredibly helpful! We love Ben!
Ben was absolutely fantastic! He was so informative and had such positive energy! If you’re ever headed to Crossroads in Raleigh NC for your furniture needs you need to ask Ben to help you.
This was our first time at Ashley Homestore. We were immediately greeted by Ben Woodman and we had the best experience. We went to another store and immediately came back and made our purchase for a living room sectional set. Ben was professional, not over zealous. He answered all our questions, made great intuitive suggestions. Need home furnishings? Go to Ashley in Cary and ask for Ben Woodman. You seriously won’t be wasting your time as furniture shopping can do. You actually will be saving time and be able to tackle other things on your lists. Thanks Ben! We can’t wait to get our sectional in!
We had a pleasant buying experience with Taylor, our Sales Consultant! She was professional, friendly and welcoming the moment we came into the store! It was easy to pick out the furniture we wanted as the store had a great layout/display of all their furniture! We will definitely return to Ashley Furniture Store to purchase any home furnishings that we might need in the future! Thanks!
In store sales representative was very helpful and knowledgeable on selection of furniture. Checkout/invoice was very confusing, prices seen online did not match in-store and charitable discounts offered upon entry of store ended up not being applicable. This was disappointing.
Eboni was incredibly helpful and patient. Great service!
Mayra was fantastic and helped me find furniture in stock with my exact specifications
I recently had a wonderful shopping experience while looking for furniture. Ben was exceptional, providing a no-pressure environment and offering fantastic recommendations. His assistance made the process smooth and enjoyable. If you head to this store, be sure to ask for Ben. He comes highly recommended!
We returned to the Ashley Store to buy two parson chairs for our office most recent only to learn that the salesperson that waited on us the day before wasn't working that particular time frame. Daniel was very welcoming and accommodating to our purchasing requirement. We are hopeful that the two associates were able to share the sales commission. He was very approachable and helpful during our showroom visit and with our purchase process. In the past we have always been satisfied with Ashley's customer service and we wish Daniel and other fellow associates continued sales success. Pete and Nancy Schneider New Residents to the Raleigh area
Larry did an awesome job helping us navigate the furniture we choose and the financing for the furniture!!! Thank you Cox Family
Just bought a bunch of furniture here! Ben was fantastic, he was very helpful and super knowledgeable and got us a great deal! Thank you Ebony for helping us find our new rug!
Ben and Ebony were awesome! Very happy with our selections. Definitely recommend!
I recently moved to the area and was familiar with Ashley furniture. I was greeted by Mayra she let me walk around and put absolutely no pressure on me. She was very knowledgeable and answered all my questions. 30 minutes later I was done. New stuff!!
The absolute best in person furniture shopping experience in a long time! Randy and Ebony were beyond helpful with my selection and got me checked out and set up for delivery in just a few minutes. If you’re in the triangle, definitely check out the Ashley, Cary location for great prices, easy going sales people, and the most wonderful service. Online furniture shopping leaves much to be desired and this place highlights the many reasons why.
We had a wonderful experience purchasing a bedroom set at Ashley Furniture, all thanks to Leah. She was incredibly friendly and helpful throughout the entire process.
My wife and I visited the Cary NC store on July 4th and had a pleasant experience. They have a very clean and inviting showroom with a variety of designs to choose from. Our sales consultant, Mayra, was very knowledgeable about styles, fabric and color choices and gave us all the time we needed to make a decision without being intrusive. It was an enjoyable, easy sale and I will gladly return again. Well done!
Taylor is AMAZING!!! She was thorough, competent, engaging, friendly, thoughtful with design, and just absolutely terrific! Made the arduous process of furniture shopping completely easy peasy lemon squeezy. We will definitely be coming here again for any future furniture needs. Great prices and good quality. Thank you Taylor!!
Our sales associate was Matt Zakarian. He was knowledgeable, courteous and very helpful. He made this a very pleasant shopping experience.
Easy Shopping. I like that we were able to shop without any pressure from the staff. I shopped about 2 hours before store closed making it an even better experience with not much customer traffic. I did end up purchasing an item. Delivery set up easy and quick - within two weeks; plenty of time for me to get my room set up for the new purchase.
Taylor at Ashley was great at going over options with us and helping us select the best dining set for our needs. Great experience
Leah Hayes was our consultant and we could not be happier! We walked in and Leah had the biggest friendliest smile on her face!! Leah was instantly ready to help us with all of our needs and made the whole process a breeze! We are 110% satisfied and highly recommend Leah for all of your Ashley Furniture purchasing needs! We will definitely be coming back!!
Such a wonderful experience at Ashley in Cary. Be sure to ask for Mayra- she was an absolute delight, but everyone I interacted with was lovely so you likely can’t go wrong!
I came to buy a bed and mattress. Taylor helped me, as I’ve never purchased a bed or mattress. She was kind and helpful, knowledgeable, and I appreciated that she was not pushy with opinions or merely selling a product. I’m awaiting delivery, but the in-store service was very nice.
Larry was great to work with.
Ben helped us and was amazing!!!!
Randy helped us find the couch we needed, thank you Randy!! The store has great collections, highly recommend.
Danny was excellent and made the purchase process really easy and quick. Can’t wait to get our new mattress!
Taylor was of great help and great to work with.
Thank you EBONY for helping us today with our purchase. Best service ever!! 👏👏
Had a wonderful experience with Randy, he’s very helpful. Thank you
Ben is great guy . He takes care of customers perfectly and explains everything
Ebony has been amazing in assisting us! She ensured we got the best prices possible and gave her advice when we asked her for it. Would 100% recommend coming by even if you’re not certain about what you’re looking for!
Karen did a great job showing us our options, no hard sell just helped us find what we were looking for
Jon went above and beyond for us to find exactly what we wanted at the right price. Highly recommend for the excellent service!
Danny and management made my purchasing experience at Ashley an awesome one. He has a great personality, and clearly answered all of my questions. Often as a female, I am not taken seriously as a buyer, but not the case at this store. I will definitely be a repeat customer.
Danny was great. Patient. Knowledgable and good products at reasonable prices
Taylor at the Cary NC store was amazing at helping us find the perfect furniture for our new house. She was very courteous and new exactly what my style was when I didn’t even know my own style. She offered excellent suggestions when we were unsure with the process. Absolutely love everything we purchased and couldn’t have asked for a better experience.
Randy was incredible. He gave us a tour and found our style of what we were looking for in the first 2 couches. He allowed us to have our own space and give guidance when needed! We bought our new couch and the check out process was quick and easy!
Mayra is great! She was super helpful in our search for family room furniture, highly recommend visiting this Ashley store!
During my recent visit to Ashley Home Store, I had the privilege of working with two exceptional individuals, Ben and Karen. Their professionalism, knowledge, and dedication to customer service made my experience truly enjoyable and memorable. From the moment I walked into the store, I was greeted warmly by Ben. He immediately made me feel welcome and took the time to understand my needs and preferences. With his extensive knowledge of the furniture collections available, Ben was able to guide me through the various options and offer valuable insights and recommendations. He patiently answered all of my questions and provided detailed information about each piece, helping me to make informed decisions. Karen, on the other hand, was instrumental in ensuring that my experience at Ashley's was seamless and hassle-free. She assisted me with the logistics of my purchase, coordinating delivery dates and times that suited my schedule. Her attention to detail and commitment to excellent customer service were evident throughout the entire process. What impressed me most about Ben and Karen was their genuine care and dedication to making sure I found the best pieces for my new home. They took the time to understand my personal style and budget, offering suggestions and alternatives that perfectly matched my requirements. Their expertise and passion for their work were evident in every interaction. I am truly grateful for the outstanding service I received from Ben and Karen at Ashley Honestore. Their professionalism, knowledge, and support made the process of selecting and purchasing furniture for my new home a delightful experience. I would highly recommend both Ben and Karen to anyone in search of exceptional customer service and expertise in the world of furniture. Their dedication and commitment to ensuring customer satisfaction are truly commendable.
Danny is super helpful and professional.
Larry was very helpful!
Larry was a big help and great to work with today!
Larry was very helpful!
We had a great experience working with Ebony. She was super helpful in laying out what pieces would fit in our new space, and was very knowledgeable and personable.
Danny helped my girlfriend and I look at different pieces of furniture the other day. We ended up purchasing a rug and he was extremely helpful! I would definitely recommend shopping here with him, and we definitely will more in the future.
Ebony was great!!! Super helpful and low pressure. Happy to furnish our new home with her help!
Daniel was very helpful and knowledgeable with the sofa I bought. Very friendly and made me feel at ease with my large purchase
We visited Ashley after memorial day and it was quite. We were greeted by Dan, who explained the store layout and let us browse through the collection. Once we liked few furniture items, Dan helped and explained us the features as well as what will meet our requirements. He helped us seal the deal which we initially didn't plan. The only issue was late delivery as some of the items were backordered due to memorial day. So far, we are liking our furniture.
It was my first time shopping for a couch. Daniel Sanchez was very welcoming and professional. He made sure all of our concerns and preferences were fulfilled and answered. 10/10 experience. Highly recommend working with Daniel!
What a wonderful furniture shopping experience. Ebony was great- knowledgeable, funny, caring and truly a blessing. Can’t wait to get my furniture!!
Came in looking for a cozy seating and had an excellent experience planning and designing my new home with Ebony! It's always great to feel inspired and excited when shopping for new home furniture 🥰
Ebony was fantastic and helped us get exactly what we needed!
Randy was the most helpful sales associate. I had two small kids with me and he was very patient and flexible with us.
Bonnie was awesome. Very helpful and informative. Highly recommend.
My wife and I were very pleased with our recent purchase at Ashley. Our sales person in the Cary, NC store, Matt Zakarian, was really great and so easy to work with. He never pressured us and gave us all the time we needed to finalize our decision. We'll definitely be back at Ashley the next time we need additional furniture.
Came in looking for a sectional for my new apartment, Larry welcomed me right away. He was prompt, extremely professional, knowledgeable, and just an all around great person as well as salesman. I would recommend visiting him for all of your home decor needs!
Hi I went to Ashley just to look around but this kindly, friendly worker name Matt change my mind. He was attentive even gave us water and let's not forget the discount I received which will be grateful and appreciate it. All the stuff was kind and helping each other that was team work. Hi Matt sending hugs
Purchased a couch today for our new home! Ebony helped us out and made the whole experience easy as can be! Even helped with some interior design ideas! Thank you Ebony!!
Worked with Ebony. She did a great job finding exactly what we want, and helping find what we need to decorate our living room with the couch we purchased
Just got some new pieces for the house from here at good prices and Daniel was awesome! He was really fun to work with and wasn’t overbearing at all (like you sometimes run into with sales people). We look forward to visiting in the future for additional purchases for our home!
Had a wonderful purchasing experience on some new furniture pieces for the home! Daniel was very helpful and attentive associate without being pushy at all. 10/10 would recommend
Friendly helpful staff, great atmosphere, reasonable pricing. Great selection as well
Ben Woodman was an amazing help and did everything he could to help me make the best decision for me. Ben’s the man!
We were shopping for a sofa and with Randy's help found what we were looking for quickly.
Danny was absolutely great - he helped me order everything I was looking for, explained the financing policies in an understandable way, and was extremely personable and friendly. Strongly recommend Danny as your go to person at Ashley Furniture for any of your new home needs.
Jon was a big help today! He was informative and helpful without putting any pressure on us to make a specific purchase. We will definitely choose to work with Jon again when we go back!
We needed a new sofa so we went to Ashley's to see what they had. Randy Parnell met us when we entered the store. We told him what we had in mind and he immediately took us to what he thought we would like. He is very personable and knowledgeable about the store and the products. I think he did an outstanding job of describing everything to us. We will recommend him to anyone wanting new furniture. Thank you, Randy!!! Oh, we did purchase a sofa ☺️
Amazing customer service from Mayra!! She is always willing to help out with any questions or customizations we look for. We are repeat customers here, and thoroughly enjoy the quality of the furniture we buy here with the competitive pricing. Give Ashley a try!
Randy was nice
Easy peasy and super delightful experience purchasing new living and dining room furniture… as a new resident to Cary my experience at Ashley was warm and welcoming and I highly recommend! Ask for Ebony… she’s the one!
Great staff, easy to work with, enjoyable experience overall!
I love the selection and service. Ben helped me find exactly what I was looking for. Thanks so much for everything!!!
I have been looking for the right patio furniture for weeks without success. Everything looks and feels the same. That all changed when I met Ben Woodman. He helped me find the perfect set for my space and I'm still blown away at how unique and comfortable it is. Truly unparalleled service and quality from this store and its staff. Thanks again for reminding me why they're my favorite place to find furniture!
My shopping experience at the Cary store was very good. Mayra and her manager Kerry were helpful. We have not received the sectional yet so I will have to update the review when that happens. Fingers crossed that it arrives on time and in perfect condition.
Taylor was great helping me work through options for a full refresh of outdoor furniture. Appreciated the extra touches and look forward to enjoying all the great Paradise Trail pieces.
Randy was extremely helpful with the buying process. He walked us through the entire store, went over all the available options, provided great recommendations, and just made it easy. The man deserves a raise!
I recently moved to NC and was in need of living room and dining room furniture. I was assisted by Ben who was so patient and helpful with my many questions. Ben helped me pick beautiful pieces for my home at the best prices. Very pleased with my shopping experience at Ashley’s in Cary.
Great selections! Randy was professional, super helpful and quick in giving recommendations and making the purchase for our new sectional. Highly recommended!
The worst experience ever! I do not recommend shopping at Ashley stores. Watch out for double charges.
Larry was great to work with!!
It was great to work with Larry
I had the most wonderful surprise of all at Ashley when I found the end tables to my tv cabinet. I had looked everywhere and online, but Ebony said, “oh, we have them” when I showed her a picture. Then I finished off my shopping with Ebony (she’s the most knowledgeable sales person I can remember ever having for any shopping expedition! Then I finished off, for now, with a set of lamps and a recliner!! So happy!! 😊
Danny was wonderful! He was patient, helpful & not at all pushy. Was looking to purchase a sectional & sleeper sofa & got a great deal.
I had a great experience with Ebony. She sized me up, listened to what I needed in a recliner and had me sit and operate a few. Ultimately, I bought the first one she chose for me. She knows recliners and was very pleasant to work with.
Myra was friendly and professional with my purchase of a bedroom set.
Our experience at the Cary store was quick and easy. Our salesman Matt was helpful and showed us what we were interested in and other things that would match. He went above and beyond and was pleasant during our shopping .
We had an incredible experience here! Everyone was very kind, accommodating, and knowledgeable. The person helping us, Mayra, was able to get us squared away with exactly what we were looking for. We will definitely be coming back.
Danny was extremely helpful and patient during our shopping experience. He helped us navigate the best solution for shopping and was patient and flexible when we had to adjust our order after checking out. Great customer service and professionalism.
Randy was very helpful!
Jesus was awesome! He was very attentive and kind to us, will be coming back!
Thank you Taylor G. You were amazing and extremely insightful. I really appreciate your help! I can't wait for my furniture to arrive!!!!
Lesson Learned - I recently purchased furniture from Ashley and had a mixed experience. Ebony, an in-store representative, was fantastic—knowledgeable, patient, and incredibly helpful. If it were based on her service alone, this review would be five stars. However, there's a significant issue that potential buyers need to be aware of: the inconsistency between the online and in-store terms and conditions. The online terms and conditions are much more consumer-friendly, offering better protections and flexibility for returns, exchanges, and cancellations. Unfortunately, the in-store terms and conditions are a different story. When shopping in-store, you are subject to stricter policies that will leave you feeling cheated. This discrepancy will result in unexpected costs and frustrating experiences. Despite Ebony’s excellent service, the discrepancies in policies between online and in-store purchases are a significant drawback. I strongly recommend reviewing these policies thoroughly before making an in-store purchase. If possible, avoid shopping in-store and opt for online purchases where the terms are more favorable. Ashley Furniture needs to align their in-store policies with their online terms to avoid deceiving customers. Buyer beware!
Me and my family went to Ashley to look around for dining set. Randy received us very nicely. He provided us the details on dining set and documentation was too easy. Thanks Randy for all your help
Mayra was great when we came in to shop for our new sectional. She was very knowledgeable and patient with us as she was able to help us find exactly what we wanted. We definitely recommend going to see Mayra at Ashley and will be back to see her for all of our furniture needs!
Friendly staff and great environment. A lot of help from Kerry!
Randy was very helpful during my short visit when I purchased a dining set!
Randy was super nice to us
I recently purchased a new bedroom set for my son, and Randy was incredibly helpful throughout the whole process! He was very communicative and consultative and helped make the whole process so easy. I would absolutely come back to Ashley Furniture and request Randy to assist us for our next furniture purchase!
Randy is very helpful and answered all our questions.
Ashley’s home furniture has very nice things but is very expensive which I don’t mind paying for if it’s good quality and I’m satisfied with my purchase but when my dining set was delivered to me the delivery guys messed up on it and so I have an incomplete dining table. I have had it for almost two months like that and already have made a payment on it and they have still not came to fix it. So really not a happy customer right now.
Ashley was fantastic. Mayra directed me to another store in the Raleigh area that had the furniture in-stock to sit on. She was fantastic during the purchasing process and we were able to finalize the purchase in a secure manner on-line.
Great variety of options. Found what I was looking for. Karen was super helpful, answered all my questions. Can’t wait for delivery.
Bought most of my home furniture all from Ebony! Go see her! She is the greatest
We have had great experiences with Leia and Karen Biard at Ashley Homestore. They have been phenomenal in working with us. Leia worked with us to get our loveseat sets and new bed. She was kind, patient and appreciated our wacky sense of humor. But more importantly she was honest with us. She was so good in following up with the delivery of each piece. We were so happy with the service that we went back and met Karen. God bless her soul for dealing with my husband. But he was very happy with how she got the bedroom furniture ordered and processed for us. And she took the time to make sure everything was just right. We love the care and customer service that we receive here as it is very hard to find anymore. These ladies deserve high kuddos for all that they do and how wonderful they treat their customers!
Ebony in the Cary store was great. She helped me process the purchase for better options for my needs. I highly recommend stopping by to see her for your furniture needs.
I stopped in tonight to find a new couch with specific limits on size…Mayra was AMAZING with helping me find exactly what I wanted, and made sure of the size/color that I wanted. She brought her laptop over, sat down on the couch beside me, and finalized my purchase/set up delivery super-fast! I was very impressed with her knowledge and kindness. I will be going back and asking for her! In addition, the Cary NC showroom is BEAUTIFUL and so easy to shop through!
We've always been hesitant to visit furniture stores because they usually pounce on you as soon as you get in the door and if you tell them you are just looking around they will follow you around. Well, that is not the case at Ashley in Cary. Karen met us just inside, but it was more of a welcome in type of experience. She left us alone to look around the store and when we were ready she answered our questions and guided us through the purchasing process. Definitely the best furniture store experience we've ever had.
Great experience got a great feal
Taylor did an awesome job and exceeded customer satisfaction. You are lucky to have her !
Amazing experience at this store! Ebony greeted us and walked us through our purchase. She was incredibly knowledgeable and patient, answering all of our questions and providing insightful recommendations. Will definitely return for future purchases!
Ebony was fantastic! She was super friendly and made our experience wonderful. We are happy with our new purchase.
Ben was super great and helpful working with my timeline and all arrangements. Very helpful and he made the whole process easy!
I recently had the pleasure of working with Mr. Randy at Ashley Furniture in Cary, and I must say that he provided exceptional service. He was knowledgeable about the products, patient with my questions, and went above and beyond to help me find the perfect pieces for my home. Not only did he provide excellent customer service, but he also made the entire shopping experience enjoyable and stress-free. I truly appreciate his professionalism and dedication to ensuring that I was happy with my purchase. I highly recommend Mr. Randy to anyone in need of furniture, as his expertise and friendly demeanor make him a standout employee at Ashley Furniture. Thank you, Mr. Randy, for your exceptional service!
Matt Zakarian was amazing, he provided excellent customer service. He went above and behind to keep us in our budget
Randy was amazing! Helped us lay out the floor plan to figure out what would work and what wouldn’t and got us the best deal possible
Worked with Ben at Cary location. He was accessible , patient and made the entire process so easy.
Great experience buying furniture! Ben Woodman was very helpful and informative.
Ben Woodman provided excellent customer service! He was well versed in the products we had of interest. He made our selection process and purchase seamless! Definitely an amazing shopping experience. We will be repeat customers since we have more furnishing needs for the new home!!!
Ben was great! He was thorough and detailed and truly made the experience much better!
Matt Z was our salesman and he was amazing! Appreciate all the help!
Thank you Ebony for helping us find our new couch!! We appreciate the time and care you took to make our experience fun and stress free. You’re awesome!!
Great service from ebony let me know what you get.
Ebony was fantastic. Very personable, cared about my concerns & ideas and I valued her expertise and advise very much! Thank you 😊
My husband and I had been searching for sectional sofa and had been to four other stores before we arrived at Ashley furniture and met our sales person, Shaq. He was very personable and not pushy at all, answered all our questions and concerns and was able to schedule delivery of our furniture within a few days of purchase. We were very happy with the quality of the furniture and the whole process of purchase at Ashley Furniture.
Mary was my saleswoman and she was the nicest and most understanding of my situation. Not only did she assist me, she was super personable and aided in my choice of furniture. I'll definitely return.
Shaq was a really helpful person to work with and he quick is something that i personally like because i always love to be on the go
Randy was awesome! In and out in 30 minutes with table and two end tables. Thank you for seeing us when you were getting ready to close.
Shaq was great. Very helpful and got us out quickly, even got us a price reduction before we asked.
So friendly! Shaq is Knowledgeable and explains all your great options at Ashley!
shaq was so helpful and got us out of the store with a couch ordered in no time!!
I recently purchased some living room furniture from Ashley's and Randy helped me at the store in getting the right deal. He very patiently answered all my queries and never pushed to close the deal. He promptly showed me the different options that were available and helped me pick the right furniture. Looking forward to make some more purchases from Ashley's
I had a great experience at the store with Taylor. She was extremely helpful and friendly. I am in love with the sofas I got!
Matt did an excellent job helping us find furniture that fit our needs and our budget. Some of the best customer service I've ever received. Definitely going to come back and ask for him next time I need furniture! As for the store itself, they have a good selection of furniture for any room. The pieces are stylish and sturdy with a wide range of prices.
Matt was by far the best help I’ve gotten at a furniture store. He was accommodating and kind through the whole process. He helped find the perfect table and chairs for our home. Exceptional service and will come back again.
As soon as I walked in the store, Mayra walked up and wanted to help us. I was looking for a sofa and had so many questions about different ones I’ve seen on the Ashley furniture website, and Mayra took the time to answer every question I had and helped me chose the best option for me. She was great!
Found a great couch and Karen was a big help!
With the help of Taylor G. We were able to get an amazing sectional for our living room. She was able to help us pick out a coffee table to go along with it.
Best place I’ve ever gotten furniture from. Definitely coming back for more uce!!
Great service and selection, found exactly what we were looking for! Thanks to Ebony for all her help!!
My partner and I had a marvelous experience. The person who helped us was Taylor . She was an absolute joy . She explained things better than any other associate Ive ever worked with on a purchase. She was super thorough and professional with a great personality. She kept us laughing . The manager also Checked in on us throughout our process of purchasing our new Beautiful Mattress for our home. Go, I don’t care if you run or jog lol just Go . They are all nice and care about their customers . -Amber -
Our plan was to buy a sectional couch for our living area. After making several stops, we headed to the Ashely store in Cary. When it came to demonstrating the sectional couches to us, Karen Biard was incredibly helpful and knowledgeable. She was so gracious as to put up with all of my endless questions. We bought a Sectional couch. The prices were really reasonable.
Walked into Ashley’s for a recliner and Taylor was immediately there to help! Answering all questions and helping us with the entire process of purchasing a chair. 5/5 great service.
Great Service and helpful to select the best products in store.
We were there for the memorial day sale. Got a nice discount because of the holiday. Sales lady was friendly helpful and gave us space to talk when we needed to. Everyone was friendly and helpful and even brought us water. These people know their stuff and best of all the merchandise was made in North Carolina.
Went in for a dresser for my daughter. Randy was super helpful without being pushy. He let me browse the store and periodically checked on me. The process was seamless and I will definitely return to Ashley’s for future furniture needs.
My wife and I cannot thank Ebony enough. She not only made the experience fun and eventful about buying a new mattress but was also informative on how to buy the perfect mattress. We will definitely be returning to work with Ebony. Awesomeness personified.
I had such a good experience my sales associate Ebony was patient & knowledgeable. She was able to steer me in the right direction while purchasing a mattress. I will definitely be returning to work with Ebony.
Shaq was supper helpful during our first visit in. Friendly, knowledgeable, and definitely deserving of five spins :)
Shaq was great! Extremely knowledgeable and helpful. He should get 5 spins for how great he was!
Shaq explained everything so thoroughly and listened to our wants and needs! 10/10 would recommend!! Go Shaq!!!
Shaq did a great job explaining purchase options and walking us through everything! He was super helpful. 10/10 would recommend visiting Shaq at Ashley!
Shaq was very helpful and the memorial day deals made finding an affordable sectional easy. 10/10
Shaq was very helpful in helping us to shop the great Memorial Day sales! Left with a great couch at a great price and the help was fantastic!
Shaq, was great to work with! Smooth and easy process!
Nice buying experience. Taylor was very attentive to what we wanted and took her time with us!
Our experience at Ashley, working with Randy during the shopping and order process, was extremely positive. All our questions were fully answered. The whole visit was efficient and informative. We look forward to our delivery.
Karen was amazing and very friendly!! We had a great experience! Thank you Karen!
Danny is the bomb! He got us in and out! I got the couch I wanted and we went on our ways. His customer service skills are great and he’s a joy to be around. Good luck to you Danny!
Daniel was very helpful in helping us pick out and purchase the perfect sectional for our home. He was detailed, answered all of our questions, and we there’s great suggestions and guidance. We would definitely work with him again for future purchases. Thank you!
Everyone at this location is nice except for the employee name Karen. We used to be clients of her for our go to furniture buy but when we had issues with our order she was not helpful at all. We switched to another employee to help us and ever since that every-time we come in karen ignores and doesn't even have the decency to acknowledge ones presence. Not even out of respect. So an employee who acts towards that way to customers just because we didn't like her service….is definitely in the wrong profession there.
Daniel did a great job! Helped us find just what we were looking for!
Danny was super helpful without being pushy. Did not pressure or upsell us. Would come back again!
Danny, Did an outstanding job. Personable & knowledgeable. When we buy furniture again, we will be a return customer
We stopped in the Ashley store in Cary a couple of days ago and were greeted by Danny. Danny was very knowledgeable about the chairs we were considering. Then we decided to check out some beds…again, Danny told us about beds and adjustable frames. No pressure! We ended up with the furniture we liked at an affordable price. If you stop by the Cary store, ask for Danny!
Recently moved and desperately needed a table! Randy helped us in a matter of seconds and pointed us towards the perfect table for our new place. Shout out to Randy for his help and great service!
From the moment we walked in the door and started talking with Randy, he made us feel as ease. As compared to other stores we had shopped at, where they we just pushy salespeople looking for a sale, Randy did not. Not only did he offer great options for our space, but he made us laugh and really enjoy the process from start to finish. Definitely, will refer our friends and family to him!
Our experience at Ashley furniture was amazing. Ben was very attentive and helpful. He was patient with us and he went above and beyond to get us the best deal possible. We will share our experience with our family and friends!!
The sale associate Shaq was great. Had a great selections of what I was looking for. Took his time and help me decide the best option for me
Randy is the Best
Danny our sales rep was very helpful. He went above and beyond to help us select just the right piece!
Excellent service Ebony is so nice and help me a lot thanks you 😊
Matt is the sale representative who helped me for selecting sectional sofa, he is vey helpful. I appreciate his service.We came second time here. I love their service.
Purchased a new bed and mattress from Ashley in Cary. Danny was a great help! Highly recommend!
Ben was really helpful with pricing and finding the perfect set for our home. He's kind and patient. Thank you Ben we walked out happy customers 😀
Danny was great and gave us a great deal! I recommend Danny!
We were at the Ashley furniture store in Cary, NC, looking for bedroom furniture. Ebony was extremely helpful and knowledgeable about my specific request for solid wood furniture, including the type of wood. She was kind and patient, not at all pushy like many sales people usually are. I highly recommend asking for Ebony to help find what you need if you are shopping at this location!!
I worked with Brad recently to do an order. He was very nice, detailed and knowledgeable. He listened about a past experience I had and gave proactive solutions.
Mayra was a tremendous help in helping me find my new bedroom set and recommended a super comfy mattress as well! Great selection and clean store!
Great service by shaq
I recently had the pleasure of working with Randy, while purchasing a new mattress from Ashley. I can't praise him enough for the outstanding assistance he provided. He was extremely patient and genuinely committed to ensuring I found the perfect mattress. He didn't rush me or push for a quick sale; instead, he prioritized my comfort and satisfaction above all else. I would highly recommend anyone looking to shop at Ashley to ask for Randy!
I was in the store today to purchase a bedroom set and a desk. Prices were not listed for the bedroom furniture and the desk was priced $300 more in the store than on the Ashley Furniture website. I asked for prices for the bedroom furniture and each piece was priced $400-500 more than what was online. The sales associate told me they would price match. Then I asked for the 60 month financing that is only offered in the store. They told me if I wanted the 60 month financing then it would be at the store price and not the price match price from the Ashley Furniture website. I questioned why they were charging two different prices based on whether financing was involved; the price is the price, it shouldn't change. The associate offered to have his manager come over to see what he could offer. The manager then tried to "car salesman" me. He wanted to know what was more important the price of the furniture or the monthly payment price. I asked him I wanted the best price he could give me and then give me the opportunity to decide. He said he could provide 7 different options, so I asked for those options. At that point the general manager told me he was trying to help me and I was being unreasonable. So me asking for the best price he can provide, asking to see what options he has and he tells me I'm being unreasonable. He then tells me that during COVID everything was flying on the shelves so they can offer whatever price they want. This is the manager of the store telling a customer who is asking to see and understand what the options that the customer is being unreasonable.
Randy helped my mother in law pick out a couch, dining room table and chairs, and a king bed frame. He was extremely knowledgeable, helpful, and personable with all of us. We’ll definitely be asking for him when and if we need new furniture!
Randy P. was super helpful and spent a lot of time making sure I picked exactly what I wanted. Thank you Randy!
Ebony was amazing and so helpful!!!
Thanks Randy!
This was my second time buying from this Ashley location, and first time working with Shaq. My husband and I were looking to get some new living room pieces that would hold up to our dogs and Shaq helped point us in the right direction for fabrics that would do the trick. He was great to work with and very knowledgeable! We're looking forward to our new couches and will definitely be back in the future.
Excellent quick service
We had a great experience buying furniture from Karen at Ashley Furniture in Cary. I came in looking for a bedroom set and she helped me find exactly what I wanted and made the whole process easy. I highly recommend working with her.
Jesus
Shaq was very helpful, friendly, and knowledgeable. I recommend this store.
Karen was great! Efficient. Not pushy. Attentive. She educated me about fabric types and guarantee. I felt really taken care of.
Ebony and Mayra were wonderful. I felt they treated me like royalty while in the store. I ordered a sofa set and look forward to going back sometime soon to buy a bed. My whole experience there was great.
Shaq was very patient with us. Great experience!! Thanks Shaq
Shaq was such a breeze to work with ! Very friendly and knowledgeable.
Shaq was great to work with! He helped us find an amazing couch, and gave honest advice about which fabric was best for our dogs!
Mayra was a pleasure to work with. We knew exactly what we wanted, but Mayra showed us some alternative options and we ended up picking something even better than what we originally went in for. She was super helpful with some ideas and we walked out very happy. Thanks Mayra for your help!
Ebony is AMAZING!!
Friendly and knowledgeable staff. I was looking for a bedroom set that had been discontinued, the staff went the extra miles finding the bedroom set I wanted in a different store to get it for me.
Karen was awesome!! She helped us find exactly what we needed and was very efficient!!
Randy was great
Taylor was an amazing help for finding a Dining Room, Bedroom Set, and a reading lounge chair for the office. Made the experience super smooth and easy for us and skipping various sets and chairs we already gave similar products a hard no to.
Shaq is very knowledgeable and helpful. He is a lot of fun to work with when picking out furniture! He also knows much about the production of the pieces which makes for an easier purchasing experience. I would work with him again for future purchases!
Great place to shop for amazing quality furniture at reasonable prices! We were served by Shaq, and he took such good care of us getting us the perfect sofa!
Shaq made the process incredibly quick and painless! Needed a couch on short notice and he made it happen.
Thank you Randy for a great experience in purchasing our couch! You were attentive and very helpful. We are so excited!
We had a great experience at Ashley! Randy helped us find the perfect couch !
Taylor was awesome and helped us pick out many pieces to work for our space.
Shaq was great and knowledgeable.
We visited this store. There are plenty options. We looked for more firm and powrt recyliner. Daniel & Rich showed us all options available. Daniel welcomed us. He was so good and patience enough to explain us all the questions we had. Rich coordinated with us and gave prompt response we with all other questions and with regards to discounts. It was nice shopping here. Placed order. Waiting for the item. Hope the order will be as we expected.
Ben was the very best. Highly recommended!!! Five stars!
We came in looking for new living furniture to fit the space of our new home and had a great experience! Ebony was so helpful throughout the whole process!!
We were helped by Randy today and experienced excellent customer service. He walked us through the store and gave us great information about the different sectionals we were looking at as well as their financing plans. We look forward to continue furnishing our new home with Ashley Store furniture!
Shaq was extremely helpful customizing options and making sure that our full family (toddler included) were happy and comfortable with our new furniture. Highly recommend!
On point and knowledgeable.
We bought a bedroom set from Danny and he was great! Everything went smoothly and the furniture was delivered without a problem.
This Ashley branch has everything you need for your home! Jesus was great for helping me out with my needs! I highly recommend Ashley for your home!
SHAQ
Shaq helped me four years ago buy our set and provided excellent customer service. I was lucky to find him again and he did an excellent job and helping me with my bed set. Super cool guy and knows his stuff!! Definitely appreciate his work.
purple squishy bed
Ebony was so helpful and kind. She found us exactly what we needed, even though they didn't have it on the store floor. She is very easy to work with and I look forward to working with her again on any future purchases
Shaq was great to work with on getting our exact match for a new couch. We walked through the custom build options to fit our space and match colors perfectly. Would recommend coming to see Shaq.
Randy was excellent, we bought a Recliner and will be back!
Very nice, friendly and personable. Easy to carry on a conversation with very helpful.
Randy was excellent
Karen was absolutely amazing! Would definitely recommend seeing her!
Karen was a great! She helped us find exactly what we were looking for.
Special shout out to Ebony with Ashley HomeStore. She did a wonderful job helping my family pick out some outdoor furniture, a new couch, and a couple new mattresses for our kids. Thank you Ebony for your assistance and for being so kind to my whole family.
Randy was great! He was was super helpful and funny. We’ll be back to buy with him
Randy was nice and helpful, answered all of our questions.
Randy was professional and nice.
I’ve been to multiple furniture stores in the last few weeks, and immediately upon walking in to Ashley in Cary, Ebony greeted me with the friendliness and help I didn’t know I needed. I was used to salespeople just saying “let me know if you need anything” but Ebony took me directly to pieces she sniffed out that I would like. She was direct, friendly, and gave bestie vibes. As a girl buying a home on her own, this was terrifying, but she held my hand and made it so much easier. Her expertise in Interior Design was a breath of fresh air as I tried to figure out what would fit in my new space. Seriously, grateful for her. I won’t buy from anyone but her!
We recently moved to the area and need to get new living room furniture, a dining set, and counter stools. I normally hate furniture shopping because of pushy sales people and overwhelming options. Ebony greeted us at the door at 1000 as they opened. She was so sweet. We initially were looking at gliding recliners, and thought we could figure out what goes in our space. Ebony was so kind and helped us draw out what she saw would work well in our space and incorporated pieces we already had. She gave us a couple great options to think about. We were not ready to pull the trigger- and there was NO PRESSURE.
Ben an the GM were fantastic. Great customer service. Big selection. Thanks
Randy was very helpful and informative. Awesome sales experience!
Was here on May 12, 2024 to buy living room furniture. We were assisted by Taylor and she was extremely helpful. Taylor helped us to mix & match the colors. Very happy with the service that was given.
Taylor is a great help around Ashley’s. She helped us find something for our dining room, living room, and loft. We really appreciate the great service and patience with us.
Jesus did a very good job with helping around the store. Found everything we wanted and are happy with what we got.
Randy was a great salesman and helped us get what we were looking for.
I was searching Ashley's website for a bedroom dresser and I really liked one that I saw. Unfortunately, the item was sold out. I spoke with Daniel over the phone at this store. In less than an hour, after I told him what I wanted, he fulfilled my request! He emailed me all the documentation, provided me with all the information I needed, and took care to clarify all the minor issues that most customers overlook. He was a pleasure to work with, and if you need assistance with furniture, I wholeheartedly suggest using him as your consultant!
Ashley Homestore Cary has a wide quality selection of furnitures. Highly recommended! Special shout-out and much appreciation to Taylor for helping us out, and for being very patient with us. She’s also very knowledgeable and her insights made it easier for us to decide on what we really want and looking for. Thanks Taylor!
It was really great experience especially ebony was very helpful to design the house, also the manager.
If you need a mattress Taylor is your person. She is so knowledgeable, helpful and very nice!!
Daniel did an outstanding job for us and helped to purchase the sectional sofa and an end table we wanted to purchase for our new home. We are delighted.
Have had great experiences with this store furnishing my home since 2018. General Manager Rich and sales associate Randy went above and beyond during my last visit- very attentive and helpful, and the furniture is high quality for a competitive price point. Highly recommend!
I have bought with satisfaction all my furniture from Ashley in 4 different states. I recently purchased furniture from the Ashley in Cary through Ebony & Mayra. These 2 were a great team. They were available & attentive but not clingy. Their attitude was superlative and their knowledge of their products was impressive. When it came time for making the deal, they surpassed my expectation. I highly recommend you shop at Ashley in Cary and ask for Mayra & Ebony. Anthony Galbicka
Danny was great. Helpful and no pressure. A bit then, so his manager Rich should take him lunch a little more.
Had a great experience at Ashley with the help of Daniel. He was attentive to what we wanted and went above and beyond to make sure we were comfortable with the purchase and delivery. I would recommend anyone to speak with him when visiting the Ashley in Cary.
I called Ashley wanting to order an addition to my modular couch. I was so happy that Ebony picked up the phone! She made the process quick and easy and made sure to apply the stores 10% discount they were running in-store. I really appreciated how friendly and nice she was. And she was able to get my couch to me as soon as a couple of days after I called. (: great customer service! Thank you!
Randy was a good salesperson
Ebony helped me pick out some thing lovely and reasonably priced. It wasn’t so much the couch, I haven’t even received that yet. Here I’m talking about the service. It was wonderful. Didn’t feel like I was being sold on something, but rather that someone really wanted me to have a nice piece of furniture in my house that I was comfortable with. Thank you so much.
Matt was great!
Taylor was really nice, kind and patient with me and my mom, highly recommended!!
Ebony was absolutely amazing.
Great customer service!! Randy was very personable and gave a great deal on the recliner!
Karen was wonderful to work with and helped me find a sectional. We are very happy with it!
I visited the Ashley Store in Cary, NC and sales rep Mayra was so helpful in making my sofa chaise decision. She gave me excellent information which helped me make a choice that is right for my living situation. There were a lot of choices available at good prices. I highly recommend Ashley and Mayra!
Our salesperson Karen was excellent and helped find what we needed and got us the best prices possible. Overall a great shopping experience.
Ben was very helpful with our indecisiveness and gave us a lot of options and direction. Very happy with our purchase.
Ben was great, helped us find the couch that would fit in our house and match the hardwood. Went above and beyond in our shopping experience. Ask for Ben.
Shaq helped me when I was purchasing a recliner. He was friendly, knowledgeable and professional.
Randy was Awesome helping us pick out the right furniture.
Danny greeted us with a smile and was very nice and approachable. He did a great job helping us find what we were looking for and walked out the door very happy with our purchase!
Daniel was very helpful and informative. We walked out the door very happy with our purchase.
Randy was very patient with my indecision and I'm happy with what I purchased.
Bought a sectional and a bed for my daughter. Matt listened to my needs and suggested items for my daughter- thank you so much. The items were delivered this morning (3 days from purchase date), and we are both so happy.
Shaq was great!
So i hate shopping online for almost everything. So this was my last attempt until I gave in. The style I was inquiring about is only sold online at the quality that i wanted. I went to several other furniture store and they didn’t have anything. But Shaq patiently helped my two little ones and I find exactly what i needed and i am very happy to say i finally have the last piece i needed to make my place a home. Thank you Shaq and the rest of the Ashley Family that assisted with the little ones during our visit.
Great products for a great price. Taylor helped me measure a few items out, figure out what types of sales I could take advantage of, and answered all of my questions!
Shaq was great in helping us pick out a sectional for our first home! Knowledgeable and personable, an overall great experience!
We were so impressed with the quality of service and product. Would shop here again- Shaq was incredibly helpful throughout the shopping process.
Dan was very friendly and knowledgeable about the store and what I wanted. Rich was very helpful in making my decision a great decision.
Great store, great selection, great prices. Mayra Hernandez is super talented at matching your desires and budget with wonderful choices, right on target. Super store and staff.
Matt was amazing. Only intended to look but walked out with the bedroom set I wanted.!
Taylor was so friendly and knowledgeable! She helped us narrow down our decisions when we didn’t know where to start. We’re really excited about our purchase Great experience!
Taylor is the absolute best!! We came in wanting a couch but had no idea what kind. She was super patient and asked the perfect questions to help us narrow down some options. She gave us all the information and got us a great deal! We cannot wait to get our new couch!
Had such a great experience at this store. Karen was very friendly and extremely helpful! Would definitely shop here again.
My boyfriend and I just bought furniture from this location and we are SO happy with the customer service we received! We worked with Daniel and Taylor, and they went above and beyond to help us find what we needed at an affordable price. Will 100% be coming back for future furniture purchases!
Daniel was very helpful in helping us find a couch!
We cannot express how much we appreciate Mayra! She helped us pick out a sectional after we purchased another product from an online vendor and didn’t like it. She was genuine, knowledgeable and never pushy. Thank you Mayra!
Randy was excellent in helping us find our new couch and chair set! Definitely will come back for more furniture!
Daniel was super helpful in finding us what we needed!
My whole experience with Shaq was a slam dunk! 😉 Quick and easy process. I was able to find everything I needed today. Thank you for your help!
Randy its nice
We had a great experience from the moment we walked through the door. Excellent customer service! Looking forward to getting the furniture and shopping there again!
Taylor was super helpful and AWESOME!!!
Taylor was great helping us choose the perfect piece!
We ordered patio furniture and Leah was a pleasure to work with! Very helpful!
Had a great experience with Karen over the weekend. She made the process of buying furniture sets for our new home a breeze!
1. A spectacular experience is an understatement. Ebony was the most resourceful and knowledgeable gal I could have hoped to cross paths with. She was kind, personable, lovely, and she steered me in the right direction with every piece of furniture I encountered. I was highly impressed and can not wait for my furniture to arrive. If I could give her more than 10/10 stars, I would. Her manager, Jamiecka, was energetic and just as kind as Ebony. They are both the reason I will have a gorgeous interior. Thanks a million. - Brooke 2. Our experience shopping for furniture with our daughter was nothing but positive. We truly appreciate Ebony’s expertise, her personality, and time. She helped our daughter furnish her new home with gorgeous pieces. Thank you, Ebony. You’re awesome. - Wendy 3. Ebony was a great help designing a plan for our daughter. We purchased furniture for her entire home. We appreciate everything about Ebony. - Glenn
We recently bought our living room furniture at Ashley Cary store. We worked with Taylor and from start to finish we found her very knowledgeable and easy to work with. She clearly explained various features and showed us several options so that we felt comfortable with our decision. Very happy with our store experience.
DANIEL SÁNCHEZ great job 👍
Karen was super helpful and kind. She wasn’t overbearing like most furniture sales associates. We will definitely be coming back!
Was greeted by a nice young man Jesus! He answered my millions of questions and was very patient with me. Will come again, Thank you!!
Taylor provided exceptional assistance during our recent visit to Ashley’s in Cary . From the moment we walked in, she greeted us warmly and attentively listened to our needs. We were a bit apprehensive after a disappointing couch purchase just two years ago, but Taylor quickly put our worries to rest. Her expertise and genuine interest in finding the perfect fit for our home made the entire process enjoyable. Taylor's personalized approach and attention to detail ensured that we found exactly what we were looking for. She matched our energy and understood our preferences, guiding us towards a selection that we're truly thrilled with. Her dedication to customer satisfaction is truly commendable. If you're searching for someone who not only listens to your needs but also goes above and beyond to make sure you're completely satisfied, Taylor is the one to see. Plus, her Kiki's Delivery Service sticker on her laptop adds a fun touch to the experience. Thank you, Taylor, for your outstanding service!
We had a great experience with Karen Biard! She was so helpful and informative. It was evident that she had our best interests at heart!
Great experience! Ended up finding a couch to finish my new apartment. Karen was very professional and helpful. She was the cherry on top of my wonderful experience here.
Myra at the Cary NC location was incredibly knowledgeable and helpful. Overall just a great experience!
Great experience!!! Mayra was super helpful, fast and amazing! She can also speak Spanish. The general manager was very nice as well. We will definitely recommend them!
Karen was great, she helped my wife and I to find a sofa
When I entered the store Ebony greeted me and was very friendly and professional. When I couldn’t find what I needed on the floor she was able to pull up Some photos and assist with what I was looking for. She printed off the specifications for other coffee tables that might work in our office space. She was very knowledgeable and made it a great experience .
Matt was wonderful to work with! He is knowledgable about the different sofas and options! He was also respectful and didn’t pressure me in any way! This is important to me when making big decisions. He gave me enough space to think it through especially when trying to pick the right color.
I am planning on moving in a month and need some new furniture, so I stopped by Ashley Furniture. I was greated by Ebony at the front door, with kindness and a great smile. Ebony was amazing and answered all my questions, went above and beyond anything I could have expected. It was a great experience and can't recommend this store and Ebony enough. Will be buying from here in the future.
Great customer service!
I’m A Local Interior Designer In The Raleigh - Durham Area. I Usually Don’t Shop Retail Often, However With A Current Project, It Was A Must. I Called The Store & Spoke With A Leah About An Item I Was Looking At Purchasing Online. She Was Able To Walk Me Through The Entire Process & Made The Purchase Seamless, Without Me Even Stepping Into The Store. Thank You, Leah, For Your Stellar Service!
Leah was incredible! Such a relatable person. You can tell she makes an effort to care and connect with her clients, which makes it feel very personal instead of like a normal sales/customer interaction. Definitely ask for her!!
Ben was very helpful in proposing options to meet my vision for our new outdoor space, from proposing furniture options, presenting alternatives, providing measurement info to measure at home, to working with us on delivery dates. I highly recommend Ben - he makes the process easy and pleasurable. Thanks Ben!
Ebony is AWESOME We’re new to the area and needed some furniture. Got everything we needed and a bit more 😊 We couldn’t be more pleased and excited. Go see Ebony, her experience and personality is amazing.
Ebony is amazing! Literally the best salesperson I’ve have ever had-will 100% be back!
Thanks Ebony
Talk to Ebony for all the questions you have. She was super friendly and informative. Talked us into buying a new mattress!
Ebony was great helping us find a new mattress. Very patient and answered every question we had, which was a lot. Wonderful experience!
Karen was great to deal with! She didn’t pressure us and explained all of our options!
Walked in and Ben Woodman quickly greeted us and asked how he could help. No surprise all sales people will try to help sell you something but he was much better at reading the “room”. We wanted to look around for ourselves without the hassle and we didnt have to tell him and he knew how to work with us. He still followed up at the right times and was super helpful when we had questions. He was great to work with and very personable. Checking out was super easy and he made it very hassle free. I did not use the delivery service but if I did I hope it would be as awesome as Ben was with us! Thanks for helping us find our new recliner! When we upgrade our couch, we will come back here first!
We had an awesome experience at this Ashley store! Taylor helped us furnish our new home. She was so kind and helpful and super knowledgeable, especially about sleep and mattresses!
I had a great experience working with Taylor! She was extremely helpful and pleasant to work with. She is very knowledgeable on sleep comfort and helped us pick out the right beds. She also took the time going over all the features of the couches and helped us find the right fit for our family. Thank you Taylor!
Needed an accent chair that was comfortable and Matt Z. showed me great options for an amazing price!
Great experience at Ashley furniture! Matt Z was fantastic. He really listened and showed me everything that fit my needs. Highly recommend Matt and his team!
A very pleasant experience buying a sofa. Daniel Sanchez really helped us out selecting the options and the protection plan on our purchase.
Our sales person Daniel Sanchez was efficient and paid attention to what we were saying and wanted
Beautiful showroom and excellent customer service.
(Translated by Google) It was my first visit to the store and I had very pleasant attention. Thank you for your excellent service Shaq. (Original) Fue mi primera visita a la tienda tuve una atención muy agradable. Gracias por tu excelente servicio Shaq.
Awesome store and Awesome employees, go get some furniture from them!
We had a great experience with Karen, she was knowledgeable about the different couch options we wanted to view. She was kind and answered all of our questions with patience. She was even engaging with our two young children. Thanks, Karen!
I want to thanks Shaq Webley for helping us to get a good deal He was really polite and patience and he and he help us all the way through with the process.
I had the pleasure of meeting Leah Hayes at the Cary Store and she helped me with the purchase of my couch! She was friendly, courteous and informative! I look forward to purchasing some additional pieces of furniture for my new home in the near future and it will definitely be with Leah!!
Our contact was super helpful and very easy to work with. She explained everything and was able to answer all of our questions. She took the time to show us each item we were interested in and made sure we were happy with all of our choices before moving on. She made us feel comfortable and was a joy to talk to. Thank you Taylor!
Very helpful and pleasant
Karen helped us out and did a great job!
(Translated by Google) Very good attention from Miss Mayra (Original) Muy buena atención de parte de la señorita Mayra
Shaq was very professional, respectful and had a pleasant personality. He was very knowledgeable of all the Ashely brands and helped me make an informed decision to purchase Ashley products. He is quick in responding to my text messages asking questions about the inventory and schedule quick delivery to my new home. I will highly recommend Shaq to anyone wishing to buy new furniture.
I had the pleasure of working with Karen for my purchase at Ashley. She was knowledgeable, thorough, and overall lovely to speak with. She went above and beyond to find answers for my questions and helped me make pros and cons between options I was looking at to figure out what worked best for me and my space. I wish I could take Karen with me on the rest of my home decorating journey. 💃 it was a pleasure visiting this store.
In searching for porch furniture we looked at Ashley and found exactly what we wanted. Mayra was so knowledgeable and helpful and was able to answer all of our questions immediately. The buying process was streamlined and delivery promised within days. We would highly recommend Ashley for shopping and Mayra for all her help!!
What a wonderful easy experience I had with Leah Hayes from Ashley Homestore! Leah’s expertise was extremely helpful in my final decision. I would highly recommend her for your needs.
As soon as we walked into the store and met Randy we felt very comfortable. He wasn’t pushy and let us walk around to look without pressuring us. He was so helpful, noticing what we were looking at then being ready to answer any questions. When we went to check out the mattresses, he was so knowledgeable about all of them. We ended up with a sectional couch, headboard, and an adjustable bed. This was the 3rd visit to Ashley and we’ve been pleased every time.
Ben helped us find a couch and he was incredible! He was very thorough when it came to asking what we wanted and he helped us compare all of our favorite options. We ended up buying something on the spot and he helped to get us the best deal. I would 100% recommend working with him if you’re looking for furniture in the Raleigh area!
Excellent service.
We hit all the furniture stores in the area looking for a small couch/loveseat/theater seat. We got the best deal from Danny at the Ashley store.
Easily one of the best Ashley Stores I’ve ever been to. Ask for Ben! He was wonderful to work with :)
Ben spent all the time necessary (and it was a lot) to figure out a new bed suite for my elderly mother. Great service!
Ebony is awesome. Super helpful. We ended up with the perfect coffee table!
Five stars for Mayra.
Taylor took very good care of us.
Leah was simply awesome. She greeted me promptly as I entered the store and was eager to help me ignorant as I was as to what I really needed. She helped me find the perfect pieces for my apartment. She also arranged my delivery. The process was seamless, kudos to Leah as I typically take a long time to make these decisions however with her expertise I was able to make a decision pretty quickly. I love the fact that Ashley’s has made it so much easier for customers to ship, deliver and assemble. This creates a great customer experience as I don’t have to contend with this hassle.
Leah Hayes is the BEST!!!! She is terrific, awesome. Whatever you need go see her as she has great ideas.
I am glad that l went to Ashley for purchasing my furniture. The difference from other places was the variety of options, budgets. materials, personalized service and quality. However, what made it the best was the manner, flexibility, education, client centered and competency of Ashley Radford. Beautiful, knowledgeable, warm, accommodating, and questions asked to find the best match.
Our experience at this store has always been great - My husband and I have been searching for a desk, Leah greeted us at the front and was more than happy to be quick and to the point with showing us all the desk options. Leah also provided great insight of the product about its features etc. In addition. Leah provided us with details on other products that were in the search of. We ended up purchasing the desk right off the showroom floor and could not be more than happy with the product and the service we received last night. Something that stood out as well, Leah was not "pushy" with the sale. If you're in search of any furniture, I would highly recommend this store and ask for Leah!
Mayra and Ben were amazing. They are very knowledgeable of the products. Mayra knew where everything was corner to corner and the options of each piece by memory. Will be back.
Great shopping experience! Shaq was a great help and helped us find just we wanted!!
Recently I had the privilege of visiting the Cary location and receiving great customer service. This was solely in part by Randy, a consummate professional who went above and beyond regarding transparency and customer care. This gentlemen is both personable, direct and authentic, skills that many lack today. He answered my concerns, explained my options all with an evident ankle injury might I add. Whether in sales or any other profession, you'll do well to take notes of his patience, grit and can do attitude.
Ebony was extremely helpful and a delight to work with. We will be back in the future to make additional purchases. Keep her around!!!!
Myra was very courteous and informative while helping me pick out a new recliner. She was very knowledgeable on the products and patient while I tried them out.
Excellent experience salesperson Karen was extremely helpful, courteous and cheerful. Made the entire experience pleasant.
Taylor was great… she explained us every bit of the detail very patiently.
The wife and I wanted some new bedding and we were in the area, so we stopped in. Karen greeted us and made sure we got exactly what we wanted.
We were having trouble finding the right sofa set to replace our sectional, but Karen really helped us out. While letting us have the space we needed, she gave us options and ultimately got us the right set at the right price.
Purchased a new sofa and loveseat today with help from Ben. Ben was very knowledgeable and answered all my questions and concerns regarding the furniture I was interested in and ended up purchasing. Ben provided excellent customer service !
We were in search of a new couch and had looked at a couple of places. We were greeted by Shaq who was very nice, helpful, knowledgeable and super patient with our kids. He was able to get us a great deal and even got the kids to ring the sale bell!
(Translated by Google) Randy helps me with all my questions and was very friendly! I recommend it if you need furniture in the future! :) (Original) Randy me ayuda con todos mis preguntas y era muy amable! Lo recomiendo si necesita muebles en el futuro! :)
Leah Hayes gave us the best customer service and even price matched what we found online for our new reclining sectional!
We had a great experience here!! The team was very helpful and got us some wonderful deals on our new furniture! We are refurbishing our new home and we couldn’t have asked for a better experience. Thank you Ashley team! Shaq was our sales man, and Jesus and Ebony helped us pick out the finishing details to pull it all together :)
Great experience with Shaq thank you!!
Buyer Beware...We purchased a sofa and loveseat from Ashley Home Store in Cary back in Oct. 2023 and paid $199 to have them (Ashley "Dash") deliver the furniture. We were not aware that they contract outside delivery companies to deliver their furniture. The delivery men damaged our floors and also the top of the entry archway. The delivery company denied dragging the sofa and when I reported the damage they said it's not their policy to drag furniture. Apparently their delivery men do not follow company policy when the boss isn't around. Ashley Home Store said they are not responsible and claimed we did it after it was delivered. That is absurd and simply untrue. The delivery men left a trail of damage and evidence doesn't lie! Ashley and the delivery company are both evading liability. Ashley Home Store has put us through quite the round around for the last 6 months. Ashley emailed us in March 2024 stating that they won't take responsibility for the damage and case closed. This experience has been very stressful and I hope by sharing my story it will save others from such a nightmare. Do your research as Ashley Home Store has so many awful reviews and once they have your money they don't care about their customers. Shame on Ashley Home Store!
Danny is great! Very good salesman. Check him out if you are in Cary!
Matt is a good Samaritan!
Taylor was a fantastic salesperson! AAA + service helped my mom find her desired furniture and was very knowledgeable. Thank you once again! We will be back!
Very good costumer service Randy is very patient
Ebony helped us pick a new mattress. She is very knowledgeable and has a terrific personality. No pressure sales-just good information. We left feeling really good about our purchase.
My wife and I recently bought a new home and needed quite a few pieces. After several trips to many stores, Karen helped us find a couch we loved. While we weren't ready to purchase on our initial visit, Karen kept us updated when a great sale came on so we came back and got a whole lot more than the first couch we looked at. She was very patient, kind and helpful and didn't pressure us into anything that wouldn't suit our needs. Will definitely go back if we need something else!
Ebony was great to work with. From the initial phone call inquiring about a product to the greeting when we walked in the store. She is super friendly and very knowledgeable about the products and services Ashley provides.
Working with Randy was exceptionally good. A great human being to work with. Very patient and cooperative. I will always deal with him to buy furniture at Ashley.
Great selection of couch sets! And wonderful service from Ebony and Rich!
Great experience. Hospitality A+++. Employees are very knowledgeable and helpful.
Personable and professional - took care of the details and ordered the furniture for me
Our sales rep, Karen, is awesome! She is very courteous and professional. We were given many purchase options with no pressure sales tactics. I highly recommend this store location.
Randy was fantastic to work with!!!
Loved working with Ebony, she has assisted me on several purchases each time she was very professional and a joy . I look forward to my next purchase with her.
Im so glad I decided to go to this location to purchase my furniture GM Rich and Matt Zakarian were so attentive to my needs and went above and beond to ensure they were met. I will visit this location over and over again for any future needs.
I had a terrible experience with Shaq Webley as our salesman. Not only did he fail to assist us when our furniture didn't arrive on time as promised, but he also initially placed the wrong order. It took a frustrating 4 and 1/2 months before we finally received our furniture. When we visited the store seeking answers, Shaq completely ignored us, actively avioid us, and offered no assistance whatsoever, despite being the one who sold us the furniture. His customer service skills were severely lacking, and he was nowhere to be found when we needed help. On the other hand, Kary was the real hero in this situation, going above and beyond to make things right. Save yourself the hassle and avoid Shaq's worst customer service; go see Kary instead for a much better experience.
Ebony was super helpful, honest, and knowledgeable. I did not buy anything tonight, but I will be back when I’m ready
Ebony was amazing. Great service and very knowledgeable. Make sure you ask for Ebony!
We went to Ashely to try to find a nice chair and after lots of help and trying too many, we bought one. Randy was really nice and friendly and patient with us. Thanks for all your help.
Great Customer Service Shaq Webley was very knowledgeable about the products that was purchased and he’s a great asset to the company
Ebony
Ebony!
Ebony!!!
Karen served us as sales person. She is great. She is very pleasant and knowledgeable and helpful, gave us helpful advice and was in no way pushy. Our visit was fun, easy. We actually enjoyed the entire experience.
Randy Parnell was really good,excellent service.
Taylor and the gang at Ashley including the assistant mgr were great. The selection was great. My wife and I arrived unsure of what we wanted. However we were give great ideas and shown excellent furniture. We got great deals on bedding and a dresser we will use as a tv stand. Glad we stopped by. Our delivery is on 4/9 so looking forward to that!
Ben Woodman was an excellent sales representative that applied no selling pressure and consistently assisted me in the purchase of furniture. He was a pleasure to deal with and I strongly recommend him and will personally use him again in the future.
Leah recommended the sofa so I bought it. I’ve read the reviews so I hope the product is as great as the service.
So happy with my experience at Ashley Furniture in Cary! Karen was very helpful and assisted me in finding exactly what I had in mind for my new bed and dresser. She was very knowledgeable and patient with me when I couldn’t decide which dresser to buy. Karen ensured I got the best price and I can’t wait to see both pieces of furniture in my new place. I highly recommend visiting this store and asking for Karen to assist you :)
Ebony was great I’ll always come back to her
Ebony was great I’ll always come back to her
My wife and I recently went to the Piney Plains Road store just to see what might let us find a reasonably priced bed for the guest bedroom in a house we are moving into three months from now. We got such wonderful support from both Leah and Ebony that we ended up buying a mattress, box spring, and bed frame on the spot. They will hold the bed until we are ready to have it delivered. Every one of the items we purchased was on sale, so the price was right but don't let me fail to note that we also get a great military discount as both my wife and I are retired US Army officers. You absolutely can not go wrong shopping at this store...especially if you get either (or both) of the sales reps we worked with. Cheers...Ed B.
Randy was extremely helpful in answering our questions about mattresses. The manager and assistant manager were very helpful as well. Highly recommend shopping for furniture here!
Great service! my husband and i went looking for a mattress on a budget and Randy was wonderful. My son was a little frustrated so he was crying,running, and they stepped up to help us distract him with coloring a bunny and balloons. Really appreciate it!
Taylor was great!!!!
Shaqu was the best, he made our shopping experience a breeze.
My experience at Ashley in Cary has been stellar. The customer service received from Myra and Randy was impeccable. They made us feel like family, and they had the patience of Job! I would recommend that you visit this store if you are in search of new furnishings, you will NOT regret it!! Signed, Another Satisfied Customer!!
Thank you for everything today Karen! You have made finding furniture easy on us thanks for getting it ordered for us!
We purchased our sofa on Saturday with the help of Karen. Everything was great and she was amazing. Received our purchase today (Wednesday), delivery and install went better than we could have asked. I would highly recommend Ashley to anyone especially if you work with Karen and the delivery install team we had at our home.
I was looking for Dinner table and Bedroom furniture. Leah not only helped in selection of best match for my rooms, also provided great deal on mattress which I was earlier planning to buy from Mattress store. I really liked the customer service and professionalism I got from this store. Leah not only provided best possible deal but also helped with Mattress box spring replacement after delivery of original furniture as I did not liked the original box spring height. Best place to buy high quality furniture at affordable price. Highly recommend.
Randy and his manager were super helpful!! Directed us to what we were looking for and got us a great deal! Highly recommend!
I would like to Say thank you Ms. Leah and staff at Ashley’s for being very patient and accommodating during a very stressful time trying to figure out furniture choices I appreciate you guys and we will certainly be back I’m sure.
I went in looking for a couch for my apartment, but Ebony came up and sold me a better way to sleep, not just a mattress, but sleep. It's funny to think that you can buy sleep, but she had me test out multiple mattresses and we found the one that alleviates my back pain and I couldn't be happier!
Very pleasurable. Salesman Ben was professional and courteous throughout the process. I highly recommend him.
Mayra was great! Super easy to work with. Would highly recommend her to anyone shopping for furniture.
Ben is amazing! My first time shopping at Ashley’s and he was extremely helpful and knowledgeable. I definitely recommend this location and working with Ben!
My husband and I knew what we were looking for when we walked in to the store. Karen was helpful and knowledgeable in pointing us in the right direction while offering information on colors, quality, price and availability of each piece. We were in and out in 20 minutes and are excited to receive our furniture next week!
Worked with Ebony who is very helpful and very knowledgeable of all the details. 10/10 it was a great experience
Great experience. Look for Randy - he was able to help me answer my questions and find a bed I liked. Service was excellent and will be coming back if I need anything else.
Great service, Ebony was awesome
Karen at the Crossroads Ashley store was so helpful and kind! We bought several pieces of furniture, and she was able to get us a huge discount and offer knowledgeable advice.
Our experience with Ashley furniture was most helpful and informative. Our sales representative Leah helped guide our time with insight and professional advice. We recommend Ashley to anyone who are looking to upgrade or for those like us just getting started.
Leah was super helpful and informative on helping my fiancé and I choose and finance our new couch. Thanks for all your help Leah!
Leah was very informative and helpful. Very friendly and over was a great experience buying a beautiful couch for our new home!
Randy was an excellent salesman. He took us around the store in a boot, no less! Although we didn’t make a purchase, I highly recommend that you ask for him. He’s wonderful and he knows the products!
Randy gave great service! Will come back!
Ebony helped us and was very nice and helpful.
Ebony did an excellent job helping us getting a rocking chair for our nursery!
Ben was so helpful to us first time home buyers getting our first couch! He was understanding of our budget and was patient while we ponder this “big” decision. Highly recommend asking for him next time you go in.
Mayra and Rich were super. Mayra was so helpful and answered all of our questions. Rich got us all checked out and was very knowledgeable and helpful as well. Thank you both!
Daniel, is a greater and very professional HFC at Ashley. Thanks so much Daniel for all your help and for guided us through the process of getting our new furniture. Also is you are looking for someone who speak fluent Spanish/ Español Daniel te puede ayudar.
Daniel, is a greater and very professional HFC at Ashley. Thanks so much Daniel for all your help and for guided us through the process.
Leah was great!
Danny was awesome
Shaq was very helpful and personable! He helped me find the exact table I wanted.
Shaq was very nice and personable. He was very helpful and willing to work with us on prices. Great experience!
Ebony was a wealth of knowledge when it came to helping us pick out barstools! She really tried to get a feel for our space and what would look right for us. We were picky so she navigated that situation super well. She was awesome and we will definitely be coming back for all our furniture needs. Use her!!
Recently bought a couch with the help of Shaq from Ashley Furniture at Crossroads Cary. Awesome experience, and Shaq was extremely welcoming, helpful, professional, and made the entire process easy. I would highly recommend this store for furniture, beds, tables, shelves, etc, and highly recommend asking for Shaq’s assistance
Ben was awesome! Knowledgeable, professional, curtious and efficient.
Daniel so helpful and very informative. Would definitely reach out to him again for any future furniture needs.
Randy Nice
I recently had the pleasure of meeting Taylor. Her knowledge, passion and customer service, quickly set her apart. It was clear to me she is not just about the sale but true customer service. In a time when I believe customer service is wanning, it was refreshing to speak to a professional who clearly enjoys what she does. Outstanding job!!
Great sales experience, very efficient processes. Ease to purchase furniture.
Danny was super!! What a friendly, sweet guy!
Ebony is AWESOME!! We came in the store in January to look for furniture for a new house, We don’t normally work closely with retail sales people, but she has completely won us over - professionalism and pricing - and we are back to purchase more and referring Family 😍😍😍 to her!!!
Great experience shopping with Karen - very friendly and professional - had excellent knowledge of Ashley furniture - was most helpful in making the experience pleasant - great customer service!!!! ⭐️⭐️⭐️⭐️⭐️ Thank you Karen!!!!
Karen was great and helped tremendously with picking out our new sofa and bedroom set! We will definitely be back for our future furniture needs.
Leah was so helpful!!
Taylor at the Cary NC store was amazing! She absolutely went above and beyond the call of duty to assist us in purchasing our new living room set! I can’t thank her enough for the kindness she showed throughout the process and her patience with me as I felt overwhelmed with all of the choices in the store. I appreciate excellent customer service when I receive it these days! Sincerely Linda Newport
Leah was AWESOME!!!!
Purchased a new sectional with the help of Leah. Super easy and quick process! Leah Hayes was great!
Ebony! Was a great help assisting my fiancée and I by picking out the right sectional and rug for our new apartment. She is very knowledgeable on interior designs, working with our needs and space. Thank you so much.
I had an amazing experience furniture shopping with Randy at this location. Right when we walked in he welcomed us with a smile and made us feel comfortable. Me and my girlfriend were looking to finance and any specific questions we had about the 0% financing options were answered with honesty and clarity. We had some ideas in mind, but didn't know where to start. We all sat down and once we worked out a budget, Randy went right to work. The FIRST couch he showed us was the one we ended up getting, along with many other pieces to make our new house a home. He genuinely listened to both of our preferences and made our experience much easier than before we walked into Ashley. I would recommend shopping at Ashley Furniture and highly recommend you request Randy!
Shaq and Kerry were very helpful!
Decided to stop in this store after dinner while we were in the area as we needed a new bed. We were immediately greeted by Ben when we walked in. He asked if we needed help or wanted to wander around , when we said we wanted to wander he gave us a couple helpful points and then gave us our space to walk around the store. Once we had found a couple options we liked we found Ben again. We told him our goal which was to just find a bed to match the rest of our bedroom set (we decided to upgrade from a Queen to a king). He agreed the ones we liked worked, but also showed us another option that we had missed walking around on our own and it was ultimately the one we went with ( it was right in the price range of the others we liked , he wasn’t being pushy or trying to way up sell us which was nice. Just understood our needs and was being helpful). When we decided to look at mattresses too , Ben and another associate stayed after closing time to help us get everything settled. Overall, the staff is really very helpful and nice. Not pushy! Thank you all for everything, I highly recommend coming to this location and working with Ben and his team!
We stopped in to Ashley in Cary to research new beds. We really didn’t know exactly what we wanted or needed. Matt greeted us there and took the time to show us around. It was very pleasant and not stressful. We communicated online a few times after that and Matt answered all our questions. We came back and made a purchase and are very happy with the results and experience we had.
Taylor was such a great help with finding a couch!!
Ben greeted and helped us as soon as we entered the store. The furniture he helped us pick fit our budget and criteria and is comfortable and exactly what we were looking for. Shipping and set up was a smooth process which it has not been in the past with other stores. We couldn’t be happier. We’ll be back.
Taylor was amazing! She price matched the website and got us additional discounts on our mattress as well as a pricier adjustable base for the same price as the cheaper one. She didn’t try to upsell us at all and was super helpful!
Wonderful service with Ebony! She helped us with ease and got us in and out! Also played something to distract our baby 🫶🏼
Thank you to the friendly team of professionals at Ashley Furniture for guiding me through my purchase. A special thanks goes to Taylor and Leah.
Went to the Cary store looking for a few pieces that would do for our 2 people home and wouldn't break the bank if you plan on visiting, Keep in mind that this isn't Ethan Allen or a boutique high-end store. It's just "OK". Our sales associate, Taylor, was very knowledgeable about Ashley furniture's products and promos and was able to make it work for us.
Worked with Danny to find several pieces of furniture. He was great to work with and low pressure sales. We found several pieces we liked and he helped us get the best value for the price. Also, delivery was scheduled for only a couple of days after we purchased, no long wait time. We’re going back for additional furniture and will definitely work with Danny again.
Thanks to the wonderful staff at Ashely’s. Found the perfect couch for my family; special thanks to Leah and Kerry.
Taylor was very helpful in assisting us get the living room set of our liking and budget. Very good customer service and patient with us.
My wife and I are new immigrants from South Korea. We just got here and trying to purchase a few things to settle down in Cary NC. We bought a Tempur-Pedic mattress with an adjustable power base from the Ashley Store and we really enjoyed shopping there. The lady, I believe it was Leah, who kindly showed us all the mattresses and explained the functionalities of each frame/base. Above all, Leah and her manager, Rich, gave us a great deal...^^. After we bought the mattress, she also helped us on delivering them to our new house that we just signed a contract. So, I strongly recommend that the immigrants like us or new comers to this town to check this place out and compare with other stores. We really appreciate all the support from Leah and her manager. Thank you.
My husband and I went to the Cary store looking for a new recliner. Leah Hayes greeted us with a smile, listened to what we were looking for as far as color and style. She explained features of each one we were interested in as well as other colors available. She was very knowledgeable and took her time walking the store and working with us. We are pleased with our decision; the recliner was just what we were looking for. My husband is scheduled for total knee replacement in one week and Leah was able to get us a delivery date just in time for him coming home for recovery. Thank you Leah for all your help and for making our visit a pleasant experience!!
Was looking for a recliner couch with my sister and Karen was amazing at helping with our questions. 10/10 would recommend the Cary location to anyone looking for furniture in the future. Everyone was so nice and helpful!!
Go see Ben Woodmen he really helped me out! Between being friendly, knowledgeable and patient. He helped me out with my pros and cons. Shopping for furniture when you have children is kinda hard.
Danny was helpful, courteous and knowledgeable great experience no pressure.
Daniel did an amazing job helping us choose furniture for our new home. Thanks Daniel!
Good customer service the salesperson was wonderful
I had a fantastic experience and am very excited to have my new couch delivered this week. Ebony was honestly amazing from the moment my dad and I walked in. She listened to the qualities I was looking for, and within minutes, we found the set that was going to be perfect for me. She also helped us figure in some great discounts, and pointed out some interesting decor that was on sale. I cannot recommend Ebony enough.
Great experience. Daniel, our sales rep, was amazing. Very knowledgeable and answered all questions.
We looked for days for the right furniture and found everything and more at Ashley's in Cary. Ask for Karen! She was knowledgeable and so patient with my millions of questions!
My husband and I just moved and needed EVERYTHING for our new home. After visiting several stores, we wandered into the Cary location and immediately felt welcome and assisted by Karen!! She was SO patient with my millions of questions. Please say aloha if you visit the store. Ty was also great with my pup. We bought so many fantastic foundation items and more!!! The prices were excellent. And she was so knowledgeable about design!!!!
We got our dining table and chairs from Ashley’s and Ebony and Danny were so helpful! We’ve been looking for a table for half a year now and we found one so easily thanks to their help. Ebony helped us find a table that was perfect for us and Danny made the check out process very smooth and easy. Many thanks!
Ebony was absolutely wonderful! She was able to help us find a mattress we both loved and find a couch that would fit in the living room. I will definitely be coming back when I need another home item.
Ebony was very knowledgeable, friendly, and also patient. I would come back here and buy furniture again.
Ben was absolutely great he met all my expectations. I will definitely work with him again.
We had a wonderful experience! Daniel was incredibly helpful and personable. He listened to what we wanted and showed us some great options. Ty, the manager on duty was also great. 10/10 would recommend
Return customer and asked for same sales associate, Ebony, as she is fantastic in every way to work with.
leah was great helped us finance a bed and let us know if we have any questions we could call her and let her know. Great customer service !!! thank you so much Leah !!🤍🤍
Leah was awesome and really helped us a lot with picking the beds and being able to finance it
Shaq was very helpful and quick to find what I was looking for!
Great advice; great product to match the advice.
(Translated by Google) Excellent service, patient with any questions, everything clarified with knowledge of what they are selling. Excellent service, patient with any questions, everything clarified with knowledge of what they are selling. (Original) Excellent service, patient with any questions, everything clarified with knowledge of what they are selling. Excelente servicio, pacientes ante cualquier pregunta, todo aclarado con conocimiento de lo que estan vendiendo.
Had a great experience with Daniel last week. He was very knowledgeable and helped me choose the perfect recliner. The store is welcoming and the staff give you time and space to wander around.
I went in to Ashley looking for a couch that is pet friendly and super comfy and Ebony hooked me up! She was so sweet and friendly and really took the time to understand what I wanted and the look I was going for. I will be going back to her for all my furniture needs. I highly recommend going to see her if you need anything. Thanks Ebony!!
We had a great experience working with Leah! She helped me choose from a few different options I was considering and didn’t mind all my questions. Excited to get our sectional delivered next week.
Dana and Ben were fantastic in helping me acquire my new furniture. Thank you so much for making the shopping process easy and fun.
Mayra was quite delightful. If you’re looking for someone that’s actively listening to your wants then she’s your girl. Make sure you ask for Mayra or Ebony.
Just moved to North Carolina this past week and needed some new furniture for our new house. All of our past furniture purchases had always been used so this was our first time buying new furniture. Ben helped us immediately, guided us around, got us waters and let us roam freely when we needed. He answered every question promptly, looked into deals and made every effort to find us exactly what we were looking for. When we were ready to buy he also made every effort to expedite delivery of items we needed immediately vs what could wait a little bit. Then he patiently assisted through a fiasco with our bank card. When we need more furniture we will definitely look at Ashley and ask for Ben again without hesitation.
Friendly staff and cares about your needs...
Shaq has been very helpful and informative on the merchandise. His customer service is top tier.
Got help from Shaq today when purchasing furniture with my husband. He was very knowledgeable about the different furniture pieces they had in stock and was able to find us the perfect piece in our price range! He was pleasant and fun to work with. Definitely great customer service experience. Ask for him when you shop at this store.
Leah was extremely helpful to my wife and I in selecting our living room furniture. The whole experience including reviewing financing options was very good! Thank you Leah!
Matt was a pleasure to work with, he was very helpful!
We had a great experience at the store. They were very friendly and helpful. We were shopping for a sofa and they had so many different styles to pick from.
Matt was great to work with!
Daniel was a great help picking out a sofa for us! Perfect mix of letting us look around independently but still nearby for all our questions. Very knowledgeable and helpful through the whole process.
Karen was amazing! She is patient and respect the customer space. She is the perfect sales person! Perfect shopping time!
Ebony is amazing!! Helped us get our mattress off the floor, same day! And within our budget! Best experience!!
Ebony was amazing. She was so helpful, super friendly, helped us out with getting stuff for our apartment. Will definitely come back.
Leah was so nice and friendly and helped us find the perfect couch!!
Shaq was helpful and thorough and very Patient. Thank you, Shaq.
Daniel Sanchez was very professional. Great introduction of store and products. We purchased a couch for our home with his assistance. He answered any questions we had and very informative. We will definitely come back.
I had a great shopping experience with Danny. He was very knowledgeable about the store’s furniture and services. The showroom setup is beautiful. Love the recliner I chose!
Amazing service and great quality!
Shaq did a great job!
Kerry went above and beyond to make sure I had a great experience. She was patient, kind and knowledgeable. Will definitely be going back!
The customer service at Ashley was amazing, I met kerry who was very knowledgeable and helpful when I was looking for a new recliner. Absolutely recommend, and will be going back for any future needs.
Knowledgeable, friendly staff
Excellent customer service and prices. Ebony was.awesome!
Shaq was helpful and efficient with my time.
Awesome store
Really great experience from start to finish. Super friendly and informative staff (Kerry) and good pricing for great quality furniture. They made it all very easy without me thinking I was just another “sale” to them. 5 stars because I can’t give 6.
Great service and shopping experience here as always
Bought a rug. It’s nice. Feels good on my toes. My dog likes to scoot his butt across when he gets dirty. Rug easy to clean.
Jesus was so helpful! Was very patient and took the time to answer every question I had! Couldn’t have had a better experience!
Had an absolutely amazing experience at this Ashley! Ben Woodman is by far the best sales associate we have ever worked with! Me and my wife came in looking for a new mattress and bedroom set and really didn’t know where to start. Ben was able to guide us through the process and help us make the best decisions! Truly a remarkable experience!
I wondered in not knowing what kind of service I could expect but I was quickly blown away by how attentive and helpful Ben Woodman was. He wasn’t pushy in the slightest (always a plus) and extremely knowledgeable without being condescending. Answered all my questions and had me out of the store with my order wrapped up and delivery date set. It was refreshing to interact with an employee like this.
Ben was great, helped us pick out all of our furniture.
The staff is so friendly and helpful, especially Jesus! Will definitely be back next time I need something.
staff was very kind and Leah was particularly helpful with spending time with me; showing me all my options and making sure my needs were met when picking out my first sofa!
Great selection! Looking for a new sectional and everyone was super nice and helpful. Will definitely be back for further purchases.
I love this Ashley location! The staff is always so friendly and helpful.
The perfect Ashley store! Staff was well trained and very helpful, even when I kept pestering them with questions!
My husband and I had a wonderful experience here. We had the BEST help from Ebony. Luck would have it that she was an interior designer so she was able to look at photos of our living room and help us find exactly what we’re wanting to do, all while giving us new ideas and suggestions. She knew measurements like the back of her hand and amazed me with her knowledge. We left with a whole new living room set and couldn’t have been happier.
I almost fell asleep on the comfy couch.
Karen was extremely helpful. She answered all our questions and made everything quick and simple. Thank you!
Fantastic store. The people are very friendly and helped me out with quick and easy service.
Daniel was great in helping us find exactly what we needed at a price that works for us. I don’t think anyone else could have provided that level of professionalism, friendliness, kindness, understanding and generosity. Not only is he great at sales, but he was able to show us that he is knowledgeable about the products at Ashley. Ultimately he was able to help us close a deal based on our needs. Give him a raise!
Shaq was fantastic! He was so helpful and patient with us! Thank you for helping us with our couch purchase !
Taylor was very helpful. I had to furnish several rooms and it all turned out beautifully! Would definitely recommend!
Came in to browse and it’s always something stressful for me but Taylor greeted me and asked ALL the right questions to help ease the process! She is so personable, knowledgeable and definitely Will find you what you’re looking for! 10/10 recommend !
Wonderful experience!! Taylor was very helpful and knowledgeable!
Excellent customer service
Taylor . was welcoming and very pleasant and knowledgeable she went above and beyond with patience and educated us each in our mattress Needs and purchase I highly recommend you ask for Taylor if your not sure what kind of mattress you would want she made the process a pleasant and happy experience and was able to address or concerns and guide us thank you Taylor For my Iam sleeping better now -the Thomas”s
My wife and I had a a wonderful time shopping at Ashley Store thanks to Taylor helping us. Taylor was very courteous and she was knowledgeable about the items we were seeking to purchase as well. I highly recommend coming by, especially if you’re looking for new items for your home.
I was helped by Taylor, and I definitely recommend her to anyone going in. She was so patient and extremely helpful. I had so many questions and she was so sweet, she helped me get a clear understanding of everything. Thank you taylor!!! I'll be back soon to get that sectional!
We had great service picking out our new bedroom set and mattress! Thanks Ben and Ashley furniture staff!
Shaq was helpful and knowledgeable. Highly recommend going to see him
Great experience here. Havent shopped furniture in some time. Jesus was great at helping me look for exactly what I needed. Definitely will be back.
Ben was so helpful! And hands on. Will def be getting all my stuff from here with his help
Shaw helped my husband and I pick out a recliner that had a power lift and was easy to use. No pressure sale. Thanks Shaq!
Had an amazing experience at this location. I’m moving pretty soon and honestly needed a little bit of everything. I wasn’t sure where to start but this one employee, I think his name was Jesus, guided me to exactly what I needed for a great price too!
So I'm leaving a review because I wanted to share the experience I had at this furniture store. Upon arrival to the store I was greeted by an employee who was so willing to help me maneuver around the store as an elder gentleman I couldn't help but appreciate this great customer service. The employee was very helpful in so many aspects of my experience. I am very grateful that we still have that humanistic approach to attend to a customers needs. I have been to a lot of places shopping in the area and have not always been helped the way I was during my visit. So, if you looking to spend money on furniture this is the best place to spend your money. I think we all can agree that the product that Ashley puts out is unmatched in our area so if you want to have a positive experience buy Ashley furniture because it is second to none.
Great experience. I ran into Taylor, who I had previously bought a mattress 2 years earlier from while she was working at mattress firm. Great having her show me around again on making furniture decisions. Extremely knowledgeable and helpful. Thanks Taylor! Thanks Ashley’s!!
Jesus assisted me with my order and was very helpful and polite! I will definitely come back to this store with any future furniture needs :)
Shopping with Taylor has been a pleasure. She is very knowledgeable and willing to work with you to get what you want. I will definitely be going back with her.
Ebony was great!
I recently had a fantastic experience at Ashley Store. The staff was incredibly helpful and knowledgeable, guiding me through their stylish and well-crafted furniture options. I found exactly what I needed, and the quality of the furniture more than exceeded my expectations. I highly recommend this place for anyone looking to furnish their space with both style and comfort.
Shaq was amazing!! He made the process easy and was very helpful. We ended up with a sectional couch and a new mattress. Will definitely be back again.
I had WILDLY bizarre and frustrating experience at this Ashley Home store in Cary with one of their associates, Ebony. This might be the second bad review I’ve ever had to give a business, but it is warranted. A simple purchase turned into a nightmare of a situation. Six months ago, my boyfriend and I visited Ashley to look at furniture for our new house. We were helped by an associate named Ebony- whom was very nice at the time, however, her and the manager on shift were weirdly pushy about offering us deals on a bed and couch bundle. At the time, I did not let it bother me as much, as I’ve worked in retail before, and just remind myself it’s their job, but my boyfriend was very turned off by the sales push. Ebony even told us, they were able to offer us different discounts because it was the end of the month (Aka, commission period.) We told her we would go home and think about it, but decided to buy a couch elsewhere. I did however, end up going back to Ashley to purchase a bed, in which the same associate Ebony helped me with that. I left the store with my invoice for a new adjustable bed and mattress protector. Fast forward to the end of July, Ashley delivered our bed, but also a couch that we never purchased. Come to find out, the associate added a couch onto my account and billed me for it after I left the store when purchasing (only) a bed earlier in the month, but I did not find out until it was delivered to my house. At first, I assumed positive intent that it was a mistake, and reached out to the sales associate via text, and she admitted it was a mistake on their end, and apologized for it and would call me the next morning to arrangement a pick up and fix the error. She never called me back, and after multiple attempts of calling the store trying to reach her or a manager over the course of several months, I kept being told I would get a call back and never did. At the same time- I had to go in circles with Synchrony bank to remove the unauthorized charge and was not successful with that, because they told me they reached out to Ashely, and decided I purchased a couch and would not remove the charge. I called Ashely once again, and the associate put me on hold, and then came back a couple minutes later and said she spoke with Ebony, and Ebony told her I came in and purchased a couch with the bed and they would not rectify the issue. I was stunned at this point, because not only did I never purchase a couch, and Ebony was aware we went somewhere else for one, but Ebony initially acknowledged the “mistake” but it seemed like she started back tracking realizing we caught on to what happened. It was very shady, and now not a coincidence I couldn’t get a hold of her at the store over the last couple months. I decided to come into the store and discuss the situation with the manager, Ty Williams. He was polite and professional, but essentially telling us “tough shit” and he couldn’t do anything about it. After submitting a complaint to the corporate office, I received a call from them and they reviewed the case and I submitted my screen shots between Ebony and I, and they agreed it needed to be rectified, and arranged to pick it up, and refunded me for the purchase I never made. Throughout this ordeal, I have invested a considerable amount of time and energy in attempting to resolve what should have been a straightforward matter. However, the unresponsiveness and lack of accountability demonstrated by their team have only served to exacerbate the situation. I appreciate the corporate sales associate, Bonnie, giving me a call and rectifying the charge, however I never received an apology, explanation or reassurance that this would not happen again. I am left questioning the integrity of Ashley’s sales practices and the measures in place to prevent something like this from occurring in the future. Shoppers- be extremely careful when making purchases here. 😅 Thankfully I kept all my invoices and text screenshots!
Leah was very helpful and not pushy in any way. I never considered Ashley furniture before but will definitely go back for further purchases.
Best Ashley store!
Bought a Foyland Dinning table. Dealt with Shaq, he was very helpful. Like to do business again
Leah was wonderful. She greeted us when we came in, directed us about where to look and what to look for. She gave us space to try things out and when we found what we wanted answered all our questions to make it a fast and easy purchase!!!
The employees were great however the quality is highly questionable. The warranty service, which wasn’t cheap either, took one year to repair my double recliner. Ashley’s must be held accountable for this. My recliner has had issue with cheap parts in the reclining mechanism, the core metal components to the recliner, causing parts to bend and the recliner to not retract due to bent parts getting caught up on each other. A month after the right side repair was completed, the left side went too. Now the previously repaired right side is starting to fail again. Just a waste of time, money and just an overall horrible experience. This recliner wasn’t cheap and I have 3 times as many hours on the phone and tending to emails with the warranty company than the working time required to pay for it. I don’t know who is working for who anymore. Anyone want a double recliner? And can we start making furniture in the US again? This Chinese stuff is junk, as bad as the warranty companies and those who work with them. The first photo is the first issue. Compared to the second photo, you can tell the footrest didn’t come up all the way. The second photo is the current issue which is also more noticeable with both sides up.
Ben was absolutely wonderful to work with. No pressure to buy anything but assisted us throughout the process of selecting a whole new set of furniture and very pleased with the experience. Can’t imagine shopping anywhere else
Jesus was amazing. Can’t wait to go back and buy more things. 💕
The staff at this location were fantastic! My wife and I were treated courteously and respectfully. It is wonderful to see some retailers have remembered what customer service is all about; well done!
Shaq Webley was my salesman. He was very patient and courteous. He was able to help me find exactly what needed. I purchased a living room furniture and adjustable bed. Thank Shaq
Myra and Daniel were both excellent and a pleasure to work with
Ben W. was terrific! Very helpful and considerate. Highly recommend Ben and Ashley Furniture
Karen is amazing!!! This is our 3rd purchase from her. She is knowledgeable and friendly.
Worked with Karen today as she helped me and my wife pick out an entire set for our bedroom. Very knowledgeable and helpful throughout the process. If we could give her six stars, we would.
Thank you Ty for helping me a purchase a purple mattress. Ty was very helpful and friendly made the experience great!
Ebony did a fantastic job helping us buy furniture for our new home! She really took the time to sit with us and find things we wanted for our home! I recommend asking for her if you are looking to add to your home!
Ebony was very helpful and full of knowledge. Highly recommend you ask for her when you walk in the door.
Thanks Shaq for the extra effort :)
Far and away one of the best experiences I've ever had shopping for furniture. Sublime customer service, particularly by one worker by the name of Jesus Martinez. I was blown away by how helpful and kind he was. This store has set the bar extraordinarily high for all shopping I'll do in the future. Bravo, and I will be back again.
I cant remember his full name but it was Jesus-somethin, young hispanic dude, but he was great. I came in with my sister and she can never make up her mind smh. NOT ONLY did he display the patience of a monk as she asked elementary questions, but his knowledge base on different facets of furniture was unbelieveable. Even i was asking questions that was seemingly off topic (but important to me) but he entertained our idiocracy and helped us make informed decisions. He made us aware of deals tailored to our needs and personalized our experience in a manner i thought only possible by chick-fil-a. I wish all employees were as competent and respectful of the Jesus dude!
This store has amazing customer service with a very knowledgeable sales team. They were able to help me find amazing furniture at a great price. I highly recommend this location for anyone looking for new furniture!
Very helpful sales people, clean store, and found exactly what I needed.
Karen helped us out in store! She was very friendly and made the process very enjoyable!
We had a wonderful experience at the Cary NC Ashley store! Our sales associate Leah was very pleasant and professional and helped us get everything we were looking for!
I brought my daughter by to look at some dresser options and we had the pleasure of working with Shaq. He is very patient, friendly, and knowledgeable! He will be our go to person, when I am in the market for furniture. If you’re in the market..make sure you check out this store and ask for Shaq.
Excellent experience purchasing a mattress and frame set from Leah Hayes! She was so helpful and patient with us while we made our decision. Highly recommend visiting Leah at the Cary store!
Great salesmanship! As a sales lady myself, I was very impressed with their customer support and genuine care. Will definitely be recommending them to friends and family!
Thank you to Leah Hayes for being so amazing! You made buying the mattress, frame, pillows and protector, truly easy! I greatly appreciate all the support and walking through every mattress type. This was such a great experience. I did not feel rushed. Leah knew everything there was to know about the mattresses, and she helped guide us to what I am sure will be the best purchase we have made in a long time!
Ben was a huge help in finding the perfect couch for my home. He was very patient and was able to price all the different configurations I threw at him. Great guy and a great salesman!
Had a great experience with Leah! She was able to provide us options while allowing us to take our time and browse. Looking forward to the quick shipping of our furniture!
Ebony helped me with my purchase of furniture for my friend. It definitely was a smooth process, until it came time for delivery...2weeks later.. We got "some" of the furniture ordered ..bed, mattress, boxspring, 2-piece sectional(which my friend had to help the movers get into the apartment, because they said it wouldn't fit in the door and they would have to put it back on the truck!!...really!!), 1 end table, and a mirror(with no dresser!). I called Ebony and she said "at least you got the most important thing, something to sleep on". Smh...Everything else was on backorder....2weeks later...the coffee table, bedside table for the bedroom and dresser finally arrives, and we see the 2 movers outside talking on the phone ....only to find out a piece on the inside of the dresser is broken!!..needless to say my friend is pissed! ...now they want to know does he want to wait to have another dresser delivered(after waiting a month already!) OR have the part sent to him. I guess at this point, he has to fix it himself. I asked them did they plan to attach the mirror to the dresser. They looked clueless. I told them.." yes it came before the dresser." Oh.. by the way...Ebony, who sold me my furniture, who said she could be reached by text....stopped responding. No response back by text and when I called the store she was always out to lunch!!....
We stopped in over the weekend to pick out a queen bed for my youngest son. Matt was a great help and very patient with us. He showed us all the options for beds and mattresses and provided solid advice. Not all sales folks are created equal and Matt certainly went above and beyond. He gave us his cell phone to call or text any time should anything be other than perfect which we appreciated. We look forward to when it’s delivered.
Leah was very helpful and made the process painless.
Ty and Ben were amazing!! Thanks for all your help guys! Definitely coming back.
Shaw was pleasant and patient- two things important to me! He showed me everything and in comparison we came up with the right decision with his help? Thanks
We found our new sofa at Ashley in Cary this weekend. Ben was very patient with me and in helping me find something I was happy with. We were carrying cushions all over the store to help me visualize chairs we liked with the sofa. They offer good financing options as well for folks who want to payoff quick or for if you need smaller payments and take longer. We are happy with our purchase.
Matt Zakarain was great to deal with very helpful
Purchased a couch today and Leah was our consultant. She did a phenomenal job and helped answer all our questions and made us feel confident with our decision.
Mu husband and I purchased a sectional couch today from Leah Hayes at the Cary location of Ashley Furniture. She was awesome!! Very professional and extremely knowledgeable. Eventhough they did not have what we were looking for in the show room, we told her what we found online and she was able to match the price and order it. The general manager wrapped up the paperwork and was also extremely helpful. We are excited for our couch to be delivered!! Great in store experience!!
Ebony and team was fantastic and provided an outstanding experience. best furniture buying experience ever!!! 5 stars
Ebony and team was amazing!! Thank you!
Mayra was extremely helpful, knowledgeable, understanding and knew the right questions to ask us in order for us to make the best purchases for our needs. It was an overall pleasant experience buying from Ashley and the savings we received from the President’s Day sale was appreciated! We will most definitely buy from Ashley’s again.
Mayra was really helpful and very knowledgeable about the different sets and what is capable with mattresses. Highly recommend Ashley furniture and Mayra as an associate!!
Rich and Shaq got us to where we need to be. Great service.
Ty, Rich and Ebony were awesome! So helpful and knowledgeable! Run, don’t walk to this store.
Ebony was great, it was a pleasure to work with her.
Great experience. Ebony is spectacular!
Ebony is the consummate sales professional and a huge cut above anyone I have ever worked with in a furniture store. I had been debating for weeks on what to do with this odd spacing in my living room. She had me take pictures and measure it and when I got there, she had the whole room on her computer and seeing it, I knew she had put together exactly what I had been looking for. She has even offered to deliver an area rug I am buying to my home on her day off! Highly recommend her!
I had a great experience with Karen yesterday…Assisted me soon as I walked in…also helped me pick out my choice of furniture…carried great conversation. What an amazing experience we shared.
Loved working with Karen! I appreciated the individual attention, helpful information and advise. She made the whole purchase easy, thanks!
We worked with Daniel to get a new couch. Was very good guy and easy to work with. Really helped us with looking for our couch and really enjoyed his help! Would highly recommend coming here for any furniture needs!!
Great store! Shaq was super friendly and got us exactly what we needed and had us back out the door in a jiffy!
had the best experience with Matt and Leah! i had a bunch of questions and they knew exactly what to say. when you’re there, ask for either one of them! :)
Shaq was friendly and helpful. He helped us find exactly what we needed—even when we needed to drive home and back to do a last minute measurement! I can’t wait until our new bed frame is delivered :-)
Matt was professional, personable, and was able to price match for me! HIGHLY recommend! I will be seeing Matt for all my furniture and mattress needs!
MATT IS THE GOAT!!!! We love coming here just to see Matt. He always goes above and beyond for us. This store is awesome!!
Danny and Ty were great to work with. Very informative and willing to go the extra mile to provide a great buying experience!
Excellent customer service with Ebony. She was knowledgeable and efficient and together we got the job done and a great hot buy. When I come back, I’m asking for Ebony!
Staff was helpful and not pushy on selling things. I knew what I wanted and was in and out.
I had a really good experience at this store and would recommend it to others. Staff members helped me find exactly what I was looking for and gave helpful suggestions and tips related to my vision.
I’m so excited to get my new furniture! Mayra really helped me narrow my options and she was fantastic to work with! I will definitely be back!
Ben was great, and helped me work through various combinations for a sectional sofa. I’ll shop there again. Very reasonable.
Karen was very helpful and knowledgable with the Ashley product line.
Good
Great shopping experience with Danny! He was helpful and available but we didn't feel pressured. I was somewhat distracted trying to keep our 3 year old from destroying the store but he worked around this and remained friendly and professional. Even grabbed a toy to keep our tot distracted. Walked out of there feeling good about the item we purchased, informed about delivery and protection plan, and pleased with the price.
Our experience at Ashley was good! We were shopping for a sofa and they had the best prices for good quality in the area. Ben helped us find the perfect couch and was flexible with pricing. Would recommend!
Ben was efficient, friendly, and very helpful. Answered all of our questions and helped get the best deal possible on our dream couch. Wasn’t expecting to buy anything and excited to leave with our new couch.
What a great experience! We walked in just to casually browse for a couch, and ended up going home with a beautiful piece thanks to Ben! He was so patient, helpful, and approachable. I usually dread interacting with sales people but Ben actually made it a really fun experience. Thanks again!
Great experience. No pressure and very relaxed. We went in knowing what we wanted. Looked at some other options, was guided through great knowledge and expertise by Matt Zakarian and landed on what I am comfortable will be a great set. Would shop with Matt again for any home furniture needs.
I stopped by a few days ago and Mayra helped me pick out the perfect recliner to replace the one I was getting rid of. She was great. Payment and processing took less than 10 mins. Got me scheduled for a Feb 16 delivery and I can't wait. We just built a new home and it will be the perfect addition to my loft. She even let me know that that since I'd never used the warranty I bought on the last recliner, I'd be getting those funds returned as a check. Get the protection plan folks - it's literally "no risk" insurance for your furniture.
Me and my wife were looking for good sturdy lasting furniture without breaking the bank so we checked out a few refurbished furniture stores and they all looked terrible for the price and nothing matched. So we came in to Ashley home store in Cary to see what modern furniture cost and looks like. We meet Ebony as soon as we walked in and she guided us through the store and help us pick out the best furniture we have ever had at a price that was amazing. She fought for us to have the best deal that fit are budget. Thank you Ebony and the Ashley Cary team for such a remarkable service.
What a great experience. Myra was so helpful and provided great service and knowledge. Thank you so much!
Great experience here! Leah was v attentive to me and helped me pick out what I needed for my new apartment! Great advice on styles and materials. 10/10 store and 10/10 salesperson
Matt our sales floor guy was awesome. He is knowledgeable of Ashley’s products, sales, 0 % interest, , warranty and deliveries. I recommend Ashley, there products are everlasting. We will furnish our new home here in Clayton NC area.
Amazing team! We walked in and immediately felts at home. Ebony was especially very helpful and just had an amazing personality. We haven’t received our couch yet, but we are sure we are gonna love it!
Danny Sanchez, at the Ashley Store in Cary, was able to show us sofas that most resembled the one we found online and helped us feel at easy making our pick. He showed us our cost options and explained the protection package. Thank you for your help today!
Ben Woodman was very friendly and helpful with the couch buying process. His knowledge on sizing and furniture availability was appreciated.
Karen was a great help!
Ben was great. He was very patient and explained everything in detail. Gave us discounts that were possible and was very pleasant. Good job Ben! I’ll definitely be back.
I was greeted with kindness at the door and from start to finish the sale associate was fabulous to work with.
We have been going back to the Ashley store in Cary for years. Every time we go, we always find something that fits our style and our budget. Our last shopping trip was no different. Karen helped us find the perfect sectional to fit our new space.
Mayra was so helpful. She was very knowledgeable and patient as we shopped around the store. She helped rearrange the furniture so I could visualize the set up. I never felt rushed or pressured. It was a great furniture buying experience for us.
Ebony was amazing! She was so patient, because we had no idea of what we wanted. Don’t hesitate to visit the store and ask for her. Very happy with our experience!!
Rich was amazing!! He went the extra mile to be sure my order was correct with no issues.
Shaq was great, knowledgeable about the products and did not pressure a sale. Let us know about all delivery and warranty options.
Great service we we’re greet since we enter the doors and Our person Was Ben he was so kind work with us since we got to the store and helped us with what we needed and answered all our questions… keep the good work guys and Ben thank you so much for your help hope to come back and they work with your budgets. The only bad thing is they don’t let you do a exchange on things I wanted to change the foundation that looks so tall for my toddler with her mattress to a bunkie board , and they don’t want to exchange it now. Also we where y told they had bunkie boards at all.
Leah was absolutely fabulous. Very helpful and informative. Thank you so much for your help!
Leah did a great job with getting us exactly what we wanted and needed. We will be back.
Great place, wide selection. Danny was super helpful but didn't make us feel pressured at all. Remembered us on our second visit and made the purchasing & delivery process a breeze.
Ebony (and Ashley) has changed our attitude about retail sales reps! Her no-pressure approach and professional expertise turned our furniture buying experience a fabulous event! Thanks also to Rich and the other folks there at Ashley Cary!! Sooo pleased!!
We worked with Matt and he was super helpful, no pressure, and he was very knowledgeable. Make the process very smooth. We’re looking forward to our new sectional!
Wow, I cannot say enough about how EXTREMELY helpful Ebony is at Ashley Furniture. She went above and beyond any level of customer service that I've ever experienced. She gave insight and recommendations based upon the room descriptions and my husband and I could not be more pleased with our experience at Ashley. Her knack for design was impeccable! Rich, the GM, ensured our order was all set before we headed out, so we also appreciated the attention he provided, as well. As a working mother of four kiddos, I also appreciated a follow-up text between my visits to check on my status, so thank you, Leah, for touching base, as well. I'm looking forward to receiving our furniture and will update the review with pics once they arrive. Overall, if you're in the market for furniture and want to get someone's professional opinion, I would definitely visit this store - customer service alone is 5 Stars! Thank you, everyone!!
Ask for Ebony, she is amazing!!!
Great work Matt and team helping us out with the above and beyond visiting again this store soon. Thank you.
Very helpful
Matt was easy to work with, directed me to what I needed rather than what would make the most commission, and the buying process was seamless. I’ll be coming back.
Friendly and staff doesn't linger, let's you look without interruption.
(Translated by Google) With Daniel I had great service, excellent attention. My husband and I went home satisfied with our purchase. (Original) Con Daniel tuve un gran servicio , excelente atención . mi esposo y yo nos fuimos a casa satisfechos con nuestra compra
Great experience at Ashley, staff very helpful and accommodating. Thanks to everyone especially Ben Woodman who worked with us to find exactly what we needed. Will certainly return for any other items we may need, highly recommend this business.
Ebony and the Team at Ashley Furniture in Cary NC are fantastic to work with. She was patient, listened to our likes and dislikes and provided valuable insight and opinion on each piece we picked out. Not to mention the prices and quality of the furniture. Would highly recommend this store for anyone in the market for furniture. Don't forget to ask for Ebony!
Ben, was extremely helpful. Thank you!!
Ben is AMAZING!!! he helped me pick out a bed that would go with my favorite color (pink) & he helped my sister as well!! 100% recommend
Ben and Mayra were incredibly helpful on both of my visits. There were closer stores but I made it a point on my second visit to come back to this store. Very honest and straightforward salesmanship. Highly recommend coming to see them.
Staff was very polite and knowledgeable
Karen was excellent. Extremely knowledgeable, helpful and personable! Enjoyed the buying experience and will shop here again with her!
I had such a wonderful experience shopping here. The staff was so helpful in finding the exact pattern and style I was looking for. Their selection was great as well, I can't wait to go back again!
Leah
Leah was super friendly and helpful. She listened to what we wanted and was honest with her suggestions! Great customer service here :)
Great experience today with Leah! She helped us with a sectional couch and dresser! She was great from the start, not pushy and super friendly and professional! I recommend everyone go see Leah at this location!
Matt, in the Cary office, was extremely helpful and made the experience of purchasing a living room set not only pleasant but even fun. He went the extra mile with credit requests for terms and took time to chat and connect. I didn’t feel pressured and all questions were managed by a veteran of the industry and someone who is clearly a people person. Thanks, Matt! Also, the delivery and set up was flawless and the product is impressive as expected. It was a great experience!
We had an absolutely delightful experience at this store. Leah helped us from start to finish and was so patient with us and professional. Highly recommend this location and working with Leah! Thanks for making this such an enjoyable experience!
Great selection throughout the store. I had the pleasure of working with Ben to find new furniture. He was very easy going, considerate and was able to get me the best deals on a new bedroom set and sectional. If youre in the market for furniture, I definitely recommend checking out Ashley and look for Ben.
great experience, extremely helpful and excellent deal on our new sectional! get yourself over to Ashley's in Cary and ask for MAYRA, she's the best!
Great service (Ebony)! Liked the selections.
I had such a great experience with Shaq at this Ashley Home Store! I was helped right away when I entered the store. Shaq shared the sales and deals with me throughout my time in the store which was so helpful. He was very patient, knowledgeable, and accommodating with me. I was able to find everything I was looking for so I am very grateful for the time he spent with us. I definitely recommend and will be back!
Excellent experience. Greeted us at the door and gave us a rundown of sales while pointing us in the right direction. Leah handled the sale making sure we knew all of our options (delivery, customization, etc.) and even provided us a third party contact for donating the old furniture. Great staff and service with exceptional pricing. Highly recommended!
Amazing customer service and greetings from all the employees! Everyone was so willing and engaged in helping me with the best couch options!
Very willing to help me with all of my needs. Great customer service.
My husband and I found exactly what we were looking for! Everyone was so helpful. I’m sure we will be coming back for more! I told all my friends that this is the place to go.
It was a pleasure to work with Shaq Webley, Daniel Sanchez, Nicole Stout and GM Rich Smith. Between them at the Cary store and Four Oaks location, we were treated with professional service throughout the furniture buying process. We have spent several hours looking for the right furniture and at Ashley, we found all we needed. We are very satisfied customers!!
I have discovered this week that the sales person lied to me about purchasing a floor model. I went in looking for a specific type of sofa and she suggested the floor model had what i was looking for and was on a good sale. Today i have discovered that the floor model is considered used furniture and does NOT come with the standard one year warranty. She also told me it was top grain leather. I've only had it 6 months and it is fading. The $600 diamond insurance she talked me into buying also does not cover fading. Just tell the truth people. Poor quality furniture should just be stated that way.
Shaq was great! Showed us what we were looking for and then let us make our decision without any pressure
Karen was awesome....answered all of our questions, was very personable,and engaging....it was a great experience
From the time we entered the store, every employee we encountered was polite and ready to assist. Shaq was patient and informative. The manager also came by to make sure our visit was going well. Highly recommend!!
ShaQ was really on top of things!
Karen, I gave her 10 stars because was wonderful. Very friendly and professional. She made me and my sister feel so good and confident in our purchase. She help us even to get a credit with the store. Definitively, I will be back to buy my living furniture in May and look for her to help me in that purchase too. Her help exceed our expectations. I recommend Ashley to anyone.
Karen was wonderful. She greeted us as we came in the store. Karen helped us find what we were looking for and gave us options. I will definitely be shopping there again. Overall a great experience. Thanks Karen
We had a great experience at the store. Karen was super helpful and answered all of our questions. We will definitely be asking for her when we come back next time!
Great experience working with Matt
Sales Rep Daniel is amazing Highly recommend. Go to him he’s personally, friendly and excellent customer service.
Ben is awesome! So friendly and so helpful, he took such great care of my family and thanks to him most of not all our new home is furnished by his help!
We had a great experience. Ebony was friendly and consultative.
The customer service was to die for. I needed a new dining room set and the staff couldn't have been more helpful. I didn't know exactly what I wanted, they spent so much time with me helping me decide. I highly recommend this store. By the time I left, I felt like I had made friends!
Daniel SANCHEZ was super helpful and energetic. He even gave us an awesome restaurant recommendation!!
My wife and I felt that we needed a new leather sofa, so we went to the Ashley Home Store because we have had good luck there in the past. When we arrived, Leah met us and asked what we were looking for. We told her and she showed us the leather sofas they had scattered throughout their store. We found exactly what we wanted and Leah told us what the sale price was. Being so professional, easy to talk with, and knowledgeable we were definitely impressed. The transaction was quick and easy. Will definitely return when the need arises.
My wife and I had a very pleasant sofa buying experience at the Piney Plains Road store, thanks to the personable and knowledgeable assistance from home furnishings expert Ben Woodman. Attentive, without being aggressive and annoying, Ben helped us find a new couch that would blend nicely with our existing loveseat and other living room accessories.
We had a very pleasant experience shopping at this location. Ben was the sales associate we worked with and he was very helpful and very knowledgeable. We highly recommend this Ashley Branch.
Had a wonderful experience Shopping with Ebony at the Cary store. No hassle quick and simple she was very helpful and knowledgeable about the furniture and even gave some design advice ☺️
We had a very good experience. Karen our sales associate was very nice and knowledgeable and answered all our questions. Overall a pleasant experience.
Our salesperson was absolutely positive and helpful, I would recommend shopping at this store
Ben help me with all products. He was quick and easy to work with
Shaq was awesome!
Great service! Friendly service and Ebony was very informative and helpful with questions and helping us make a selection. Also provide some helpful tips for decorating!
Leah was absolutely amazing to work with! I’ve never experienced such wonderful customer service as I have with her! She went above and beyond and exceeded all expectations. Looking forward to having our new furniture delivered! We will definitely be taking more of our business to Ashley Furniture and especially Leah!
Daniel Sanchez did an amazing job assisting me with purchasing new furniture at Ashley Home Store. He was kind an a good listener and deserves a promotion. I will continue to use Ashley Home Furniture in the future.
Me and my wife walked into the store in Cary as we were looking for quite a few pieces of furniture for different rooms in the house. We walked in without any major expectations, but ended up picking up all the furniture from the store. They have wide variety and you are spoilt for choice. We were lucky to chance upon Karen who was of awesome help, she was patient, sweet, very knowledgeable and helped us through the process. Thanks Karen. This store is surely worth a visit too, you won't regret it.
Staff is amazing and super helpful.
Shaq went way above and beyond to help us! He was extremely helpful and was very patient and kind!
Matt was super helpful and very friendly! We appreciated how knowledgeable he was and his patience as we searched for a new kitchen table!
I came in looking for a bed to replace my broken bedframe at home. Daniel patiently listened to me, answered all my questions, and helped me find the new bed and mattress to fit my needs. I also decided to purchase a matching nightstand which hosted a charging station. I can't wait until the furniture is delivered & installed in my home this week! Thank you, Daniel for all of your assistance with my purchase! I enjoyed doing business with you.
Ebony was knowledgeable, super helpful and fun to work with. She worked with us to find exactly what we were looking for! Great experience.
Danny is the GOAT! Very helpful and nice!
Mayra was super helpful!
Mayra is phenomenal. It was the second time working with her and she helped us pick out the perfect furniture set.
We had a great experience working with Ben on our purchase. He was patient and we were very impressed with how well he knew the products and what was offered.
Stopped by Ashley’s in Cary to furnish my new home and I’m so glad I did. The staff was so great the store was clean and neat and the staff all looked very professional especially Ty who was very kind and had on such an awesome suit. Thank you Ty Rich and Kerry and the whole team. The Cary Ashley’s will be my furniture destination for now on.
Honest and Trustworthy. Me and my husband went yesterday to 3 different furniture stores browsing for a new dinning room set since our is older than my oldest daughter. We decided to stop at Ashley HomeStore in Cary. This place is great! They have a huge variety of furniture pieces and a beautiful show room. Our whole experience from start to finish was beyond our expectations. I can't speak highly enough of this Cary store and Matt Zakarian. The entire experience, from the moment I walked in, was fantastic. We were greeted warmly by Matt who was very friendly and made us feel very comfortable from the start. He listened to us, he was very patient, helpful and knowledgeable. He answered all our questions, he gave us space to look around the store, and he worked with our budget. Never before we encountered anyone that would help us get the set we wanted within our budget. He made us feel welcomed and valued as customers. He got us a better deal on our dining room set than we were expecting. I can tell that he loves his job and he loves helping people. I can tell he is the one who would always go the extra mile to ensure customer satisfaction. But, what impressed me the most was the transparency and honesty he exhibited throughout the process. If you are looking to buy any furniture piece or a mattresses and you’re looking for a place where you can get value for money I can assure you will get that from Matt at the Cary location. Thank you Matt Zakarian, and we’re looking forward to working with you on our next home project. The Ashley HomeStore in Cary is going to be our go-to store for all my shopping needs from now on, and I highly recommend it to others. Excellent! 100% recommend! We couldn’t be happier. Noelia Torres
Great experience. Very helpful, informative and attentive to what I was looking for.
Sean has been very helpful. Explained all the details of the purchase. He was patient and attentive to my needs. Very easy to talk to
Excellent selection of designs at the store location. Be sure to check the prices online before purchasing as the prices on the Ashley website are sometimes lower than the store prices. The store associate himself informed us of this, so that's all good. Waiting for the furniture to arrive so can't review that yet.
Ebony H, is the best very patient kind and caring for her customers ! definitely will come back thank you again <3
Amazing customer service!
Staff friendly and no pressure to buy. Happy with the quality of our purchase.
Great selection and great customer service. Leah was very helpful
Very helpful and generous with time and knowledge!!! Thanks Shaq!
He was AMAZING! We’re so happy with our experience!
Great service! Very helpful and kind and got me situated very quickly.
Ravon at Ashley was great! Helped us find the dining set we were looking. She even called other Ashley stores in the area to ensure we were able to see the furniture before we decided to buy it.
Shaq helped us out and provided great customer service and was super friendly.
I had the best experience with a salesperson by the name of Ebony. She took care of my mother and helped with a chair and she went away completely satisfied and will continue to do all of our shopping at Ashley in the Cary store. If you get Ebony to help you consider yourself taken care of. She knows her product inside and out.
With the help of my awesome salesperson, Matt, I found the perfect piece for my needs. Everything was so easy!
Karen was great to work with! We are picking up the furniture this weekend and will update review if anything changes but we are satisfied with the service so far. Thanks Karen!
Karen at the Cary location was awesome!
Ebony was super helpful in working with me to pick out the perfect couch for my new space. She didn’t push me in any specific direction but gave me enough guidance with her interior design expertise to help me get pieces she knew I’d love, would last, & would work in the space.
Ebony in the Cary, NC store was extremely helpful, courteous, and knowledgeable. She answered all our questions clearly and presented different options in the store that addressed what we were looking for. Having such a salesperson is an asset to the Ashley brand.
Myra at the Ashley Store in Cary was so helpful and knowledgeable! I definitely recommend this store location, and Myra for help picking out your furniture.
I went in carrying one of my couch cushions from home, hoping to find an oversized chair and ottoman that would coordinate. I was lucky enough to be helped by Karen. She had a great sense of interior design, she took one look at my couch cushion and showed me the exact chair I needed. I looked at all the chairs in the store, and I went back to that first chair. Karen was spot on; she was pleasant to work with, Professional, Interested in making sure I was satisfied with the piece I was buying. I love the way this chair looks in my family room, as if I bought the entire set together. Great experience at the store. Thank you, Karen.
I had the pleasure of working with Shaq this evening. He provided my family and I with excellent customer service.
Very beautiful store and our sales associate Daniel was wonderful, he was very attentive and kind. Will be coming back again in the future.
My family and I went to the Ashley furniture store located in Cary and we had the pleasure of meeting Shaq! I would have to say he was the most amazing furniture sales person we have ever dealt with. He listened to our needs and concerns and gave us his professional advice. He was super personable and patient with us as well. Thanks to Shaq we feel confident in our recent purchase. We look forward to doing more business in the near future.
My wife and I recently shopped at this Ashley store based on a recommendation from a friend. We were assisted by Randy Parnell. Randy was very helpful and knowledgeable. He answered all our questions and made some helpful suggestions. He made the shopping experience very enjoyable.
I had the pleasure of working with Miss Ebony . So professional and kind .
Bought a new bedroom set from here. My wife and i love it! Rich Smith helped us with everything. We will definitely be back!
Had an amazing experience at this location. Rich Smith was very informative and answered all my questions. Customer service was excellent. I will definitely be back!
Beautiful store with reasonable prices.
"I had such a wonderful experience shopping at Ashley Homestore. The Matt Z was so helpful in finding the exact pattern and style I was looking for.
Very friendly people and great deals when compared to other stores.!!! Matt was great. I suggest to go with him.
Daniel is an excellent salesman. Very calm, friendly and willing to help in any way possible. I highly recommend using Ashley for furniture and Daniel as your salesman 👍
We entered Ashley Furniture Store in Cary, NC. Karen asked if she could be of assistance. We kind of had a connection immediately. She asked a few questions which we answered. She seem very intuitive as to what we were looking for and guided us in the right direction. She was very pleasant as well as helpful. Definitely an asset to her employer.
Daniel was super friendly and helpful as we decided on the furniture we wanted. He gave us space to meander through the store but was super attentive and ready when we wanted to discuss options. Through every step of the purchasing process he was so patient and made sure everything was easy to understand. Even employees that weren’t assisting us were friendly and we found that we had a lot in common. We’ll definitely come back to Daniel for any future needs, great service and a great guy!
Daniel was our sales associate and he was extremely helpful and friendly. We very much appreciated his patience as we moved end tables around to make sure it would match the couch we wanted. In the end, we got exactly what we wanted and are looking forward to the delivery date. We will definitely be back for more items.
Customer service was amazing. Had an amazing person named ebony help me! i will 100% be back!!
Large selection, Evony was very helpful
Ebony, was great, so patient!
The service was great but the items were overpriced. I suggest future buyers look items up on Wayfair or other stores before purchasing. I could have saved 3000 on my purchase.
We are big Fans of the Ashley Store. We have always gotten good service from them. Our purchases have been delivered on time and in great condition.
Thanks Ebony and team for a quick and easy experience and great deal.
We had a great experience picking out our new living room. Matt was super helpful and gave us a really good price that could not be matched elsewhere. He was honest, respectful, and no nonsense. It was a pleasure doing business with Ashley furniture with Matt and we can’t wait to get our new set!
Shopping experience was great with no pressure. Delivery is where they fall short! We were promised delivery on one day during the purchase. There is a disconnect between the sales people and the warehouse people b/c we were contacted with a later delivery date. Then got another call with the original date with the exception of the ottoman. They said the ottoman would be delivered the next week. That did not happen and they had no idea when it would be in stock. 3 weeks later, they still could not give me a date so I canceled the ottoman purchase which they had no problem refunding the cost for the ottoman. I really wanted the ottoman that matched the set we purchased. Will not do business with them again.
Ask for Randy Parnell! Wow! I came in looking for a comfortable chair to go with a chair and a half we purchased a few years prior. I had a fabric sample and a tile to match color tones. Randy sat down with me and really listened to what my needs were and walked me right over to the perfect chair! I never would have considered the chair based on the display fabric, but his knowledge of the products left me feeling like he was the guy to help. I ended up buying a coffee table and end tables as well and now everything is perfect thanks to Randy. A few weeks later we came back to see Randy and purchased a beautiful bed with an adjustable base and he was extremely knowledgably about the products once again. Thanks to Randy! We will be back in the Spring to purchase outdoor furnishings.
Mayra was excellent and very knowledgeable. We appreciated how she worked with us and kept a smile the whole time! Really made us wanted to come back for our future purchases.
Thank You So Much For Everything You Did For Service And Delivery Of Both Two Items In The Store And Delivery To Our House. Ashley Furniture Home Store Was Wonderful At The Store In Cary, NC And Delivering Your Couch And Foot Stool. I'm Enjoying Every Minute Of The Comfortable Soft And Relaxing Furniture. When I Get Home From Working It's So Wonderful To Have Their Furniture To Relax On After A Hard Days Work So Thank You So Much Ashley Homes Store. BW
Great service..excellent professionalism
What an experience! If you’re in Cary or driving distance of Cary, NC and looking to buy furniture do yourself a favor and go see Rich at Ashley Furniture in Cary, NC. He’s such a solid guy and listened to what my wife and were looking for and not only delivered but exceeded our expectations. Thank you! We went to go get furniture and we not only left with that but also a friendship! Relationships matter and people come first and that’s exactly how he runs his store! Thank you again! Merry Christmas
Received excellent customer service from Ms. Hernandez. She found the exact bed frame I was looking for. Highly recommend this store.
Fantastic experience at this store. Smooth, friendly and professional. Ben Woodman and Daniel Sanchez are both great ambassadors for Ashley - thanks guys!
Ebony was great and helped us pick out a sofa for our new place!
Ebony was super helpful and kind! :)
It is good stuff with a At a reasonable price the customer service or seller was nice and very Patient I bought bedroom set for my daughter my daughter so picky I know that but the seller was so nice and He understood my daughter's desire and just wanted to please her, and we went out after an hour or two happily in her new bedroom.
Myra was the best person to work with possible. Kind, intelligent, and got me hooked up with the mattress I needed within the tight timeframe I was working with.
Good people. Personable and easy to work with.. Purchased a Love Seat and will be back in spring for living room furniture.
We had a very bad experience. The bed we got was having spaces on all sides. The representative suggested us to buy 5” box spring and 12” mattress. But that did not fit to the style of our bed. We tried to reach our representative again about the gap but she was of no help. Highly disappointed with the service and the product. After spending weeks with the customer service and the store we decided to give up as there was no solution provided by either of them
Karen B. was very, n what I mean very helpful in selecting the right material with the recliner sofas that I got…. She was very kind n very friendly…. She made my family n me welcomed while we went to the another store n didn’t get the right service like how Karen B offer us….
Store rep was excellent and very knowledge and made my shopping experience great. Thanks
Randy was awesome! He was very helpful and attentive to our furniture needs.
We have purchased several items this year from Ashley Furniture. The quality of products are extremely good. The associates are very knowledgeable on products they sell. We highly recommend Ashley.
Ben Woodman from the Cary NC store was amazing
Randy was very helpful, kind and patient with me and my family. He showed us multiple options until we could all agree on it so everyone in the family was happy! Very caring and made our experience with Ashley Store a great one.
Bought and couch 1 month ago will uptade if its goes bad 🫡
Shaq was really nice and professional, he helped my grandmother find a mattress and box spring that was affordable.
Ebony and Rich made the transaction quick and easy. Keep up the great work!!!
Ebony helped out so much. She helped us with every step and we love our new furniture
Randy was phenomenal as he assisted us in buying a nightstand. He was quick and knowledgeable about the product to better assist us! He answered all of our questions and loaded our new nightstand into the car. Overall, a great experience!
Purchased a couch and a mattress with the help of our sales person Randy. He was knowledgeable and super helpful. Excellent customer service.
Karen is absolutely wonderful, helpful and so patient. I went in person three times before making a decision. We communicated by email in between my visits and she got back to me immediately. Karen was able to help me with my purchase and get what I was looking for. Thank You! Everyone at this location was very welcoming and nice!
It’s very bad delivery service from Ashley team no one takes responsibility for wrongly delivered or wrongly assembled products they simply say parts ordered need wait 2 weeks more to use new products that received The deliver team don’t have any experience with assembling bed and simple answer they give It’s how Ashley manufactured I bought a bed frame they deliver and assembled wrongly took some of pieces to be fixed now I need to wait for new parts to arrive for 2 more weeks Customer care or RTD team very irresponsible and they don’t care about customer I would never buy products from Ashley or recommend to any of my friends very very bad
Got a great sofa for new 3-season room at a good price. Delivery was quick and Karen the salesperson was very nice and helpful.
They made the couch buying experience so easy and comfortable. We were able to find a couch perfect for our family in our price range!
I purchased a bedroom set for my son and Randy was very patient and helpful during the whole process. It was surely appreciated.
5/5 - In Store, 5/5 - Matt Z - our sales person, 4/5 - Delivery My husband and I went in as we were looking for a recliner and wanted to test out to learn more about our preferences. We meet Matt Z at the door and we are the happiest clients possible as he is STELLAR! We shared with Matt the basics of what we were looking for. He showed us three examples. We from the three were able to build upon our preferences and he showed us two more. We found our dream recliner, but I was extremely hesitant to purchase as I wasn't sure what the market prices were (especially with holiday specials). Matt shared what the best price was they could do, and gave us his card. We did not feel pressured at all, but understood he was willing to help us. That night after researching the recliner we love, and others on Ashley and other sites (Costco/Sams) we made the determination to purchase the one we saw with Matt in store (but purchase virtually). Matt answered all of our questions, was able to still give a discount virtually, and was as amazing via text as he was in person. Fast forward to about 10-days later when the recliner was scheduled for delivery. We knew what day it was to be delivered from choosing the date during the purchase, but we received no confirmation email or phone call or text. The delivery showed up at 8:45am with no advance warning (the moving men were driving a Uhaul - nothing branded with Ashley). They were pleasant making jokes about having to go up a flight inside, but were in good nature). They checked the power worked as designed and moved it to the spot we wanted. My only complaint about them is the lack of communication prior to drop off. They acknowledged that their first drop off that morning had them running behind has the client wasn't ready/aware either! We would happily shop at Ashely again, and will be going to Matt Z for all future furniture needs. P.S. I did call Ashley outlet to see what other recliners they had that the cary store didn't. The man I spoke with (I don't recall his name) was super helpful. We also bought a sectional there a couple of years ago and that is ALSO a great store!
Ebony is the BEST sales person there! She sold me what I needed and encouraged me to not buy what I didn't. Second time I have purchased with her.
Randy was the best!!
Just bought our new couch Randy was great helped us make choices based on our height so we would be very comfortable when we get home, even got the colors we wanted and setup delivery thanks for all your help Randy!
Randy Parnell provided clear and concise info on what we wanted. Will work with him again for future furniture needs.
Store is very clean and has lots of inventory. Leah was so helpful and knowledgeable with my purchase, will definitely buy from her again.
Myra was very helpful. We enjoyed our visit.
Ebony was awesome as she helped with a recliner purchase and looking at a new mattress system. Ebony was so friendly and informative without being pushy. We are awaiting delivery of our recliner and will update as needed.
My experience was exceptional. Very professional. Always finding ways to help with my purchase. Daniel Sanchez was amazing. He was so helpful and made my experience so easy. I would definitely give him a 10.
I had a great experience at this store. I was on a lunch break and was able to quickly find what I needed, make a purchase and leave! Very friendly staff and knew exactly what I needed!
Bought a new mattress and after they delivered it we realized it was the wrong one. It took a month to get the correct replacement then on the delivery day the txt said it would be delivered in the afternoon however they showed up in the morning when we were not at home so had to reschedule. Finally got it and the store manager said he would refund the delivery fee. We are still waiting on that one. Won't deal with this company again.
I went into Ashley for a mattress and was greeted by Mayra, I do not like pushy sales people so I told her just looking thank you. I found something I liked and at that point she spotted me again and approached me. I explained to her what I was looking for and that I had found something I liked, she suggested something different which was actually about $200 cheaper and I liked the feel of it better. I appreciated that she took into consideration my finances were tight as I had just bought a house and didn't try to talk me into something more expensive.
We had a great experience here. Randy was very nice and took the time to show us all our options we highly recommend him! We purchased a new recliner couch.
The wait can be trouble when ordering furniture from here. The color may be wrong also, but they will fix it. (I hope!)
My husband and I had a great experience at this store. Ebony Harrison assisted us and was extremely helpful and just generally a pleasure to work with. We didn't feel rushed or pressured in any way like we had at some other furniture stores. Highly recommend this Ashley furniture location and in particular working with Ebony!
Randy was super helpful, he made it happen for us. He was patient and helpful even with my year old crawling and crying around distracting us every second. He’s knowledgeable and we 100% recommend him. Thank you Randy!!
Ebony was the literal best! I've never felt more comfortable picking out furniture than I did today. Such a relaxed experience it felt like shopping with a friend. We'll definitely be back and we'll be asking for Ebony.
Great experience. We love our new living room! A fair price and great quality. Ask for Leah if shopping at the Cary store she's GREAT!
I had a great experience at the Ashley store by crossroads NC, the sales consultant, Leah was absolutely wonderful 🤩 helped me with what I needed and didn’t make me feel like I had to buy something. She went out of her way to give me the best deal and I am so appreciative of it.
I took my kids there couch shopping because ours had broken and we needed a new one pretty quickly. The staff was super friendly and patient with my kids and I. They even offered them something to play with because they could see they were bored. They were able to price match the online price I had found and make it all work for us! Their system was down for scheduling delivery and stuff, but they got my number and make sure to text me right away when it came back up again to make sure I was kept in the loop. The delivery was easy and smooth and we love our new couch!
Ebony was a terrific associate to work with.
Shaq was great, answered all questions and wasn’t pushy to buy anything. Highly recommend him
Excellent experience! Randy Parnell was our sales rep, took wonderful care of us and helped us get exactly what we wanted at a great price! Highly recommended!
What an awesome experience! I’ve shopped at multiple Ashley furnitures over the years and this one was the best. Not only was my delivery available the same week, but more importantly Mayra was the best to work with! As a female shopping alone, sometimes it can be a little difficult and she provided me with a safe place to feel comfortable, no pressure, and just made the experience completely a pleasure.
Randy is the best seller guy in the Ashley furniture, 100 per cent recommend asking for him
Process was very easy and customer service was great!it was a pleasure working with Shaq to bring my rooms together!
Worked with Matt Z, extremely personable and professional sales representative. Got me in and out the door hassle free in 20 minutes
We purchased a reclining sofa and loveseat set from Ashley Furniture online. Upon Delivery the delivery person took my shoe, my personal property and wedged it under my front door to keep it open without asking if that would be ok and then they took apart our front door. Then the delivery people proceeded to bring in the sofa first, scraped it along my stair railing causing one of the cushions to be marked. When we questioned the scrape mark the delivery person said it was ok and proceeded to try to wipe it off. They then left and grabbed the other piece (loveseat) and as they were coming up the stairs they almost scraped that piece if it was not for my husband yelling to please be careful. When they placed it down they gave us the excuse that the pieces are too heavy and then began berating us in Spanish which to their surprise my wife speaks fluent Spanish and told them how they handled things was completely inappropriate. They immediately left without checking anything and we come to find out that the loveseat is broken. A brand new piece of furniture that we have owned less than 8 minutes was broken! We immediately called the customer service team to which the only solution was to order new parts and no one could give me a timeline as to when everything would be fixed. The parts came in the mail and I called today and the repair is still a month out now and they have no other resolution for me. Ashley Furniture took my money and when I demanded a replacement love seat the agent apologized that they couldn't and thanked me for calling them, gave me the repair date of 11/27 and ended the call. No professionalism and no way to make this right!
Shaq was cool
Came in today with my family looking for a sleeper sofa and Shaq helped us right away with some of the best customer service we’ve gotten at a furniture store. He made the entire process smooth and entertaining. Definitely ask for him when you come in. We can’t wait to receive our sofa! 10/10 recommend.
The Ashley store is arranged very well so the furniture is easy to see and readily accessible. We were warmly greeted and our associate, Daniel Sanchez, was very welcoming. He knew the products well and was able to steer us to what fit our needs. We did not feel rushed or pressured but were fully respected.
Terrific experience! Mayra couldn't have been better welcoming me and showing me around! Can't recommend her and Ashley more.
Amazing service from Shaq. Showed me exactly what I wanted and went above and beyond.
Great experience thank you Shaq!
We were greeted when first going in, brief intro, but not pushy. Shaq was close by for questions, and directed us to exactly the right fit. The sales process was seamless. Everyone was polite.
Shoutout to Randy! He was so extremely helpful and was very informative when we picked out a mattress. In fact, we were so impressed with his efforts that we went back and bought a second mattress from him. He was very easy to talk to and honest. If there was something he didn't know he helped us find the information. He's a real pro and we will be looking forward to consulting him in the future at Ashley Furniture!
Shaq, our sales person, took care of us very well. He listened to our need and made the decision process very easy. We were in and out in under an hour, buying two sofas. Very chill atmosphere at this location
Ben is an absolute MF Rockstar! This is my favorite store and Ben is my go to guy.
Not once ....but twice Mayra Hernandez went out of her way to help furnish my son's apartment. First with a couch and then with a bed and frame. She did this with a zest for her job and a kindness seldom seen. I am grateful that we met her and Ashley should be grateful to have her as a(n) employee. Thank you Mayra.
Randy was a great salesman.
No need to go unless you've got big furniture budget. If you do, no doubt they gave good quality.
Randy was extremely helpful and friendly!
Great service, great selection, and Daniel has wonderfully manners.
Mayra was awesome and answered all our questions honestly with no pressure.
Today we are were showed around by Carmen. She was an amazing help and walked us through every step of finding out perfect kitchen furniture.
Randy was great to work with he helped us out alot
Thank you Randy!
Don't trust these scumbag sales folks. We purchased the additional furniture protection plan 5 years ago. When we did we were told by the 2 different sales folks that we bought from that it was fully refundable if we didn't use the service within the 5 years. This was the only reason we purchased the agreement at a cost of $320 total for a few pieces of furniture. It's been 5 years so we called to get the money refunded since we didn't use the service. Low and behold you don't get your money refunded you get a credit. That was quite the surprise. No remorse just the typical line stating it's policy and there's nothing they can do about it. So fine, we got the credit. Guess what surprise we got next? It's in store only and has to be on a purchase of $499 or more. My advice, get it in writing. If these scummy folks tell you anything what so ever have it typed up in the notes section of the sales receipt. Do not trust them. All they want to do is make a sale and it's really a shame the store is letting them get away with lying and screwing over the customer. Way to go Ashley!
Staff was friendly and helpful
Had a wonderful experience at this store! Randy Parnell, the sales manager was fantastic, had great product knowledge, and was very patient with me as I visited multiple times. Highly recommend for your furniture needs. Love my new sofa and coffee table! Thank you so much Randy :-)
I had a wonderful experience at the Cary Store, associate Karen was very helpful, she helped find everything I needed and my items are being delivered in a timely manner
Shaq was Very friendly and professional, it’s the reason I decided to purchase from Ashley.
Another great experience at Ashley!
We walked in looking for a specific item. Ben greeted us at the door but let us look around without him hovering over us. That was nice! We found what we wanted but the wrong color. Ben looked around the store until he found exactly what we wanted! He was great and we did not feel pressured at all! He also gave us a good deal!
Matt in the Cary, NC store helped me and my mom find the perfect dresser!!!
Had a great experience here. Shaq was professional, kind and patient. Will definitely gonna come back!
Myra was extremely helpful with our purchase. Very kind and professional staff.
Shawn and John was amazing. Great knowledge and service.
Randy was excellent, very knowledgeable and no hard sell. He helped us navigate the selection process with an excellent outcome. Would highly recommend Randy and Ashley Homestore.
excellent service from Karen Blard and Winston J. Scott I recommend them, they have very good furniture and they help you choose according to your decoration, thank you
I had a really good experience and Shaq was really nice and helpful! I will definitely come back again if I need anymore furniture.
Excellent customer service. Not pushy sales, only try to inform. Management team eager to do what they can to provide a good sales experience for everyone.
ShaQ was a huge help and great to work with!! He helped us find the perfect accent cabinet for our home!
Matt was honest and easy to work with!!
Ebony is awesome!!
Matt Z great job he went above and beyond what was necessary and I thoroughly enjoyed my shopping. Keep up the good work, Matt prescient.
Our sales person was great. He let us look and helped us with what we needed and worked with us to get the best deal. Ben W., Thank you!
Called prior to visiting to see if they had either of the two theater seating groups we were interested in. Yes! They have both on the floor. We got in our car and drove 45 minutes to the store to check them out. Walked in the door and were approached by a salesman only to be told they had NEITHER set! Oh, but they would make us a great deal on anything they did have at the store. If we were interested in a different set, we wouldn't have already narrowed our purchase down to two. Absolute bait and switch, horrible customer service and we won't be returning or purchasing anything from this store.
We are in the process of building a new house and wanted some new furniture. The family has grown now to include grandkids so it is the perfect time to take the dive into more seating in the living room and around the dining room table. We took a casual look about a month ago and met a sales rep (Ben) who gave us space while guiding us around to various pieces. He gave us his card and we left. In the interim, Ashley sent me the usual email about sales and so on. I saw a sofa I liked, called Ben and arranged a time to go look at it. We walked in and he remembered our conversation, and looked at the sofa. As much as we liked the say it sat, we did not like the color. Ben was FABULOUS! He patiently walked all over the store trying to make it fit with a recliner, no luck, But... we did find a different sofa that we fell in love with. In our journey around the store, a new delivery had just happened and we found the dinning room table that was perfect for our new space. Through all of this Ben gave us space when needed as well as insight that was tremendous. We walked out with 2 sofas, 2 recliners, a a dining room table with 10 chairs all within the budget I had planned for. Thank you Ben!
So many great options and friendly staff. Ben helped us buy our couch and he was very knowledgeable and professional!
Purchased a bed and dresser. Salesperson in store did a great job. Deliver for both went smooth even though after looking at the bed prior to putting the mattress on, noticed one of the posts seemed to be slightly leaning... Only been a couple days so don't know if that will be an issue in the future. Main issue is we purchased the bed and within a week, online it had gone on sale. Reaching out to customer service, I was told that I had to reach out to that specific store because they didn't have access to their orders. Didn't know but apparently it's not a store owned by corporate Ashley Furniture, however that happens. After Googling the customer service that's responsible for that store and calling, they said that they would be able to price match the online price, they just needed to call the store. I assumed to verify the purchase. After waiting on hold, the representative let's me know that the manager stated that they do not price match online once the bed has been delivered. Essentially, once the bed cannot be returned/order cancelled, they no longer price match with is ridiculous. Do not purchase on store, better off purchasing online as the prices will probably be better. More than that, at least, you know you are purchasing from "corporate" Ashley Furniture. Assembling that dresser now but no issues with that so far. Also, same price online.
Carmen. Great job. Very helpful and courteous.
I highly recommend working with ShaQ. He was most helpful and very knowledgeable of their merchandise.
This was our 2nd visit to Ashley for purchasing mattresses. We had the pleasure of working with Randy both times. Randy is knowledgeable, professional and took the time to understand our needs.
Found the best addition for my space at Ashley! The staff was so helpful.
I had a fantastic experience working with Ben at Ashley Home Furniture in Cary today! He was incredibly helpful and knowledgeable, making my furniture shopping a breeze. Highly recommend!
Randy was really nice and he played my fav song! I really like him! -Rayne
Carmen was great to work with. She is very personable and knowledgeable. Great experience
I shopped at Ashley Furniture Store in Cary on Sunday. I had a wonderful staff great me followed by the best sales lady, Ebony Harris. She was knowledgeable in all the products and had so many great suggestions. She took her time with me and d answered all my questions. I would definitely send anyone that is looking for furniture to this location. I am great full fir all the help and making me feel welcome and comfortable.
Mayra helped us without being intrusive or overwhelming. She was very knowledgeable and personable and we loved working with her to purchase our bedroom suite.
Randy has become a member of the family with how helpful he has has been with assisting my family buying furniture. 4 households worth of furniture bought within the week and he never got tired of us.
Randy was very helpful. He listened to what we wanted and spent the time to help us. I would recommend him to any one as a sales person
Carmen was so helpful and great! We came for a sofa and actually got a great deal on the rugs too :) Highly recommended asking for Carmen 😊
Matt was so welcoming and easy to work with! He found us just what we needed and made sure we got the best deal! Thanks Matt! Can’t wait to enjoy our furniture in our new home!
This was my first experience buying a couch and Mayra was phenomenal. So patient and honest. If you go here ask for her! Even after my couch was delivered and I had questions she was super responsive and helpful.
My wife and I visited the Cary, NC Ashley HomeStore last night. We met the very kind and knowledgeable Ms. Karen Biard who provided expert info on some sofas and loveseats. We'd recommend anyone visiting the store to seek out Ms. Biard for professional assistance. This store looked very nice, without the uber glitzy hype and "symbolism over substance" of some High Point, NC stores. This Ashley HomeStore had excellent lighting and a wide selection; the right combination. We're unable report any negatives for Ms. Biard or the Facility. Ashley seems to produce well designed products, and superior to many we've been studying. The only letdown was that our favorite "Owners Box" series Power Sofa & Loveseat were only available in a single dark color; I'd encourage Ashley to always provide a lighter color option.
I loved my experience here. It was my first time at an Ashley store. Karen was the one who helped me. She was very knowledgeable and professional. She made things very easy for me. Her experience definitely shows. I felt at ease and unpressured by her. I love the furniture selections, and wanted to take my time carfully choosing what I wanted. Karen was very patient with me looking around, and even gave me some good insight about the company that I did not know. I don't think I could have had a better experience anywhere else, for buying furniture. I will definitely recommend everyone I know to come to Ashley in Cary. Karen, you are the best! Thank you for everything!
I can't say enough about Ben, Rich and Mayra at Ashley Furniture! Their exceptional service and product knowledge truly stood out. They made our furniture shopping enjoyable and stress-free. Highly recommend working with them!
Ben and Rich from Ashley Furniture were amazing! Their expertise and helpfulness made our shopping experience a breeze. They went above and beyond to find the perfect couch for our home. A big thumbs up to them!
Great team and Ben was Outstanding.
Carmen D did a great job! She is energetic, personable, knowledgeable and patient.
Karen Baird was awesome! Not pushy at all, she had a lot of patience with us and helped us find exactly what we were looking for! We shall return!
Our sales experience with Matt was great, quick, and painless. My daughter just relocated from NJ and was in need of furniture. Although the delivery date was a bit away, he managed to get a closer date which worked out for her. Matt was very helpful and so nice. Labor day sales also helped make the sale experience better. If you need furniture, please see Matt. He was definitely helpful.
Excellent Customer Service Maya Hernandez was Amazing, not pushy but funny , friendly and had a great personality to go with it all. She helped us find the perfect Leather sectional ( pictures shows a two-piece but we got the 5-Piece ) Would absolutely recommend using her when going to Ashley’s 💥💥💥💥💥
Karen was super helpful and patient with us in our search for a new recliner. We found the perfect one for our space at a reasonable price. Ask for Karen whenever you shop here!
100% recommend coming to this Ashley Furniture store. If you’re trying to look around freely with no pressure go to Ben Woodman. If you need a workout go to Ben he moves around the store quicker than the highest speed on a treadmill. He’ll also give you space and time to breathe, even threw in some free mini bottles of water to drink. The man was professional, knowledgeable and friendly throughout our process. He made the experience smooth like butter. 10/10
We were in the market to get a sofa and landed on a cute sectional sofa. Ben Woodman answered all of our questions & provided a great experience!
Ben was awesome ! Very helpful when we were looking for a couch. Even ended up buying a sleeper sofa with him. He was with us when we needed him but he didn't hover or make us feel uncomfortable. Thank you Ben!
If you want good quality furniture for a good price this is the place. Shaqu, the salesman who helped us, was knowledgeable, friendly and had great recommendations to save money without compromising quality
I haven't yet received my new couch,but I can say I was very pleased with the quality of the couch,and particularly pleased with my sales associate Shaq.He was very patient,knowledgeable,and personable.Also,if he didn't have an answer, he would say so,and consult with someone else to ensure it was right.If you go to Ashley in Cary,be sure to ask for Shaq.
I had a wonderful experience at Ashley Furniture. Ebony helped my sister in law find a new couch and she was extremely helpful and helped them save money and gave great advice. She is also an interior decorator so she knows her stuff! I would want to work with her in the future.
I went in this week and needed help finding bedroom furniture for my new apartment and Randy was there to help, he was so warm and welcoming he explained everything thoroughly, when you walk in it can seem like a lot but Randy walked me through the whole store and even kept a note of things I liked so we could find the best fit, I definitely recommend going to this location, the service was outstanding, if I need anything else for my home I will definitely come here !!!
Randy was the best help I’m the store. He was kind and patient with us. He was the perfect person to help us with our sale and made everything a smooth process.
Ms Abony Harrison is an excellent person and we are very happy with her service 😀 😊 ❤️
If you are in the market for some furniture, go see Shaq! Excellent customer care, very detailed and patient.
Ben was the best in helping me get exactly what I needed!
Randy and Rich were very thoughtful and helped pick out the perfect furniture with an awesome price. They appreciate the military.
If you’re looking for nice furniture with a no-pressure sales approach, look no further than Ben Woodman at the Ashley Furniture Homestore. This man was right there when we needed him, and disappeared like a fart in the wind when we told him we needed to look or talk it over. As soon as we made a decision, he was right there again with all the details and delivery options. Knowledge, professionalism, and free miniature bottles of water are only icing on the cake of our amazing experience with Ben Woodman at this Ashley Furniture Homestore. 10/10 experience here, folks. My only complaint is that we couldn’t hang out at the store and maybe grab a beer with our best new buddy, Ben Woodman.
Find Matt when you go inside. Huge store tucked behind the bustle of crossroads. Lots of options depending on what you need and Matt will make sure you get all that you need. There's a ton of clearance items that are an absolute steal too (like a sofa, chair, 2+ end tables, rug etc) for less than 50% of the normal cost. I got the maimz sofa collection and had it delivered to my house within a week of signing the dotted line. couldn't be happier
Awful quality- first couch broke after 2 years and the extended warranty they said wouldn’t repair the non functioning recliner or the sagging seats. (So what does it cover?) After showing our 2 year old broken couch in a review I was contact that a reselection would be allowed (we get credit for what we paid for the first and had to pay the difference with what we chose- so after inflation we had to rebuy the couch basically). We’ve now had it less than a year - 4 months in, it had pilled so badly it felt like sandpaper and I contacted to see if there were different cover materials (shocker, there are not) but they sent us replacement covers. Within 2 months of putting them on, we are back to pilling and they again said hey sorry, we won’t do anything for our poor material selection. I had asked in store if it was industrial/commercially graded rub count material and was assured it was. Definitely not the truth. I suggest you find furniture elsewhere unless you have a disposable income to replace it every 1-2 years for poor quality and poor service.
Carmen was super helpful and great to work with! Made the whole process a breeze!
I had a very positive experience furniture shopping at Ashley Home Store. I ended up purchasing a very nice living room set. 😌
Karen was amazing to work with. She really made our decisions on what to buy so much easier! I highly recommend her for your Ashley Store professional.
We had an awesome experience purchasing furniture for our new home with Ben. Ben was great in helping us figure out the best sectional fit for our living room layout. He is super knowledgeable and patient. We will definitely return again.
Carmen at Cary Ashley Store was awesome! She helped us find our dream couch!
Ebony helped us greatly with ideas and with great deals. Highly recommend getting assistance from her!
This was the best experience buying furniture. Ebony was absolutely amazing, patient and knowledgeable. She directed us towards options we wanted, and was great with us. When I need furniture again, I will definitely be back.
Ebony was very personable. Then have won a customer! She helped me find exactly what I needed.
Matt was super helpful and very patient with us during our couch search! Highly recommend working with him if you're looking for anything from Ashley!
Randy was great salesman and friendly guy! I highly recommend him to anyone!
I cannot say enough positive things about one of the Furniture specialists at the Cary store…. his name is Ben! He is extremely knowledgeable, professional, helpful and talented at putting furniture items together! He is actually the reason I bought a dining room set. I have looked many other places but he was able to give me a beautiful set for a very fair price! Ben is awesome I definitely will be back to buy more furniture from him!
Ben at the store in Cary was amazing!
Karen was awesome! She was patient with me and has excellent decorating skills! I highly recommend her and their staff at the Cary. NC store.
Randy was extremely helpful with my purchase! He even carried the items to my car! Thanks Randy!
Ben was very helpful and showing me anything that I was interested in looking at. He assisted me with quick responses and approvals. He did a great job.
Great experience, got everything needed sales associate very helpful ##Ms. Karen sweetest.
Ben was super helpful and made our first sofa purchase experience easy and stress free!
Carmen was absolutely incredible! If you’re in the market for some new furniture, you need to go see her! She has the best recommendations and is so patient explaining everything so you feel super informed about the whole process. I’m so excited for my new couch and I wouldn’t have found it without Carmen!
Mayra is fabulous! Such a great experience buying a sofa. Went in with my elderly mother and she was super patient providing excellent advice. Highly recommend!
I absolutely hate furniture shopping. It always feels like I’m going to get something delivered and then find something better the next day. Ben didn’t judge, as I knit picked through my issues with certain pieces. He was super light hearted and helpful. Ben wasn’t the over bearing salesman nor did he make a point of putting down other stores/vendors. His goal was to help us find what suited us and that made choosing a new sofa that much easier without the pressure or guilt. Ashley furniture is what it is… furniture. But Ben made it feel like I was doing what was best for us. Just thank you
Great collections and wonderful service. We were helped by Randy Parnell, who was thorough in helping us pick the right furniture we needed. We will definitely be coming back
Excellent cust service
We just bought a sectional and ottoman and worked with Shaq Webley. Super nice and helpful sales associate! Ashley has a lot to choose from, we will definitely be back if we need furniture in the future.
Shaq was an amazing person and helped us very much thank you so much for help with helping us finding furniture!
This store told me that it won’t effect my credit score after buying a love seat and they lied about it my credit score dropped by 43 and I am horrifically mad I am never coming back again and would say the same to all of you people don’t trust Ashley furniture don’t waste your time it’s not worth it.
Wonderfully Patient. Seemed like an old friend. Will definitely come back again and again just because of the service I received from Matt! Please ask for him if you visit the Cary store.
It was a very great experience. Thanks to Laura and Lee awesome sales person's and a great welcoming team on Glenwood Avenue in Raleigh.
Matt was such a wonderful person, So helpful all the way through. I would definitely recommend coming here.
Carmen has been very helpful, kind and knowledgeable. The experience was wonderful throughout. Thank you!
Ben is the absolute best, he was very patient and pleasant. We ended up getting a great deal on our living room set.
I am probably one of the most annoying shoppers there is. I went back and forth on what I wanted. Once I decided on a couch I ended up going back to add the ottoman. Delivery times were a couple weeks ago, but Ben was able to move it up a week. He was extremely helpful and patient throughout the entire process. Would 100% recommend Ben!
Went last week to look at furniture in person, as looking online didn't help with textures and true colors and seeing it in it's space. I get bored fast of decor and my old living room furniture I had for a few years and I can't work around the color anymore. Anyway, walked in was greeted by Ben (Cary, NC) , offered water and to answer any questions. Towards the end we had picked out some furniture and Ben was very helpful, answered our questions offered a qoute but we needed to get the okay for out child, yes, we want her to like it as well, we are a whole household. Soemt things matter some don't with children's opinions. Came back the next day and Ben got us all set up and even gave us some places to come and get out old furniture as we don't have a truck or trailer.
David was very helpful and patient. Service was easy and he was informative with every step.
I've been searching and searching to buy a dresser/chest set that was in my price range and upon coming into Ashley, Matt Z. greeted us at the door and was so kind and helpful!! He was able to help find a dresser/chest set that I loved and was in my price range. He had so much knowledge about the process and was very personable! 10/10 experience! You rock Matt!
Bought my second couch at Ashley HomeStore with my fiancé and could not be happier! Ben helped us through the process and was fabulous. He wasn’t trying to “sell us” like other furniture stores and answered all of our questions in detail. Would definitely recommend and will be back.
We had an amazing experience at Ashley. Ben Woodman, our salesperson, was very professional, helpful, and knowledgeable in helping us to put together our new living room! There was no sales pressure at all, just a delightful experience. We will certainly be back!
We had a wonderful experience from start to finish with Ben. Highly recommend asking for him !!
July 2023 I came in here with a genuine interest in purchasing office furniture and keeping my card active. The staff (Matt) offered help. I didn't ask for help. He told lies stating a minimum purchase amount was required (around 500ish) and that my small purchase would not qualify to purchase on my Ashley card. The staff member lied to me and told me my account was already closed due to inactivity. I called when I got home and found out my account is very open and active and can be used. This rating would've been much better had I been left alone to make my small purchase on my own. This salesperson pretty much pushed a potential sale right out the door. I'm not sure what this was about but this was a very poor experience after learning these were lies after calling Synchrony Bank.
Great experience with Karen and Myra at the store in Cary! Knowledgeable, friendly staff who took the time to help us have a great buying experience.
Matt Zakarian was super helpful and worked hard to make sure we got a great deal. So thankful he was there to help us. Definitely going to come back and work with him in the future.
New update: July 2023I came in here with a genuine interest in purchasing office furniture and keeping my card active. The staff (Matt) offered help. I didn't ask for help. He told lies stating a minimum purchase amount was required (around 500ish) and that my small purchase would not qualify to purchase on my Ashley card. The staff member lied to me and told me my account was already closed due to inactivity. I called when I got home and found out my account is very open and active and can be used. This rating would've been much better had I been left alone to make my small purchase on my own. This salesperson pretty much pushed a potential sale right out the door. I'm not sure what this was about but this was a very poor experience after learning these were lies after calling Synchrony Bank.
Ben was awesome. Helped us in getting right product.
Ebony was outstanding, very knowledgeable on the products, and gave us a top notch experience!
Matt Zakarian helped us very well! We appreciated his kind behavior!
ShaQ is amazing!!! If you have a chance to get him, I recommend!
ShaQ and Ebony were great, and ShaQ gave my friend a good deal on a recliner. Everyone was friendly without being pushy. Quality furniture.
What a great experience I just had at Ashley Homestore. Ebony Harrison is amazing. Greeted us at the door but let us look around without feeling like being pressured. Such a sweet kind person. When we decided what we wanted she made the buying process easy and fast. Ebony is truly a wonderful person. Thank you for the amazing customer service experience.
I had an amazing experience! Ebony was very friendly and ver helpful in finding the perfect bed!
We had the best experience with Ebony! She was super helpful. She helped us find the perfect bed for my sister to grow with. She was super friendly and helped match prices that worked better for us. Would totally go back and ask for her.
Best experience ever with Ebony!!! She was attentive and made sure we left with items we are happy with. We will definitely be back to work with her for our next big furniture purchase!
Ebony was like a friend not a salesperson, coke in and ask for her! 10 out of 10
Our salesperson, ShaQ was extremely helpful and so polite! He made our experience very pleasant!!
Always a great experience! We’ve had Matt help us twice and he is always so patient and kind. Satisfied! Thanks Ashley Furniture in Cary!
Ebony was amazing! She was super helpful! She helped us order our couch and we were in and out in 45 minutes!
Great experience! Friendly, no pressure, gave me time to find what I wanted and assisted when I didn’t find the piece I was looking for, that wasn’t on the floor. Karen helped me and was amazing!
I shopped at the Cary location today. Matt Zakarian greeted us when we walked in.He was very kind, professional and very patient. Matt was not pushy; therefore, I enjoyed working with him. He has excellent Customer Service Skills!
Ebony was such a help, and now my wife and I have a new couch to look forward to!
Leah did good job
Carmen was honest and transparent with what could and could not be done for our child's bedroom. She was very helpful and kind from the time I walked through the door.
Carmen did a great job helping us, very knowledgeable and patient as we looked and found what we wanted, and she helped us every step of the way! Thank you!
Carmen was wonderful to work with and very knowledgeable
Shaq was a pleasure to work with and made the process very easy!
Knowledgeable and friendly staff. Not a high pressure place. Nice selection of furniture.
So upset writing this because I was so excited when I bought my 1st ever beautiful couch here and Ben worked great with me. When my couch got delivered the movers would not bring it up to my place so my dad and I had to carry the couch all the way up when he just had back surgery. then when I unwrapped the couch it was the WRONG couch. when I called they first told me there was nothing they could do about it. then I finally had someone help me and told me that the delivery would be experienced drivers and that my couch would be there at 10:00 am. it gets to 12:00 and I still have no couch or update. long story short they did not get there until 6:05 pm and the delivery was terrible they said their back hurt and could not carry it up after someone told me they were going to be an experienced delivery team. So my boyfriend had to carry the couch up and they didn't take the WRONG couch out of my place. LONG STORY SHORT they compensated me $60..... for a $1000 couch. It was a complete insult and I will never be shopping here again and I DONT recommend it which is so upsetting because I wanted to buy the matching loveseat!
Very kind people. Low pressure.
I was in the market for a couch to fit a somewhat awkward living room space. I've been browsing online for a while trying to figure out the best option for my family. On a whim, I decided to walk into the Cary Crossroads Ashley Furniture store. As soon as I entered the store, Ebony cheerfully greeted me and asked if she could help me. I was planning on just taking a solo walk around the store to see what grabbed my eye, but the moment she told me she was an interior designer, I was ready to listen and get her guidance. She listened to what I was looking for and asked some helpful questions to get to know my style. She confidently walked me around the store, showing me a variety of couches. I had a rough drawing of my room with the dimensions and she immediately made a photo copy of my drawing so she could make some markings and determine the best couch to fit the space. I am happy to say, that I found a couch that day. I had an incredible experience and will plan on returning for any future furniture buys.
Carmen was very helpful and was attentive to my preferences and answered all my questions.
We enjoyed working with Mayra H. She was friendly right when we stepped foot. She created a very welcoming atmosphere, and she was easy going. She had exceptional customer service and patience. We were one of those annoying customers. Well, my husband was. She took the time to understand our needs and preferences without pressuring the sale. She shared valuable info to help us come to a decision. She also gave suggestions on how we can match rugs and curtains. Even though store closed, and most employees left she was still with us without rushing us. She was more of a friend than a sales lady. Ask for Mayra, she will guide you with what you need. It only took us 7 months to furnish our living room. Mayra did it! We'll definitely go back to her for our bedroom furniture. I didn't get the guy's name that closed with her, but he was very kind. I appreciate both of y'all for staying late while y'all could have been with your family. Not to mention the heavy rain that night. Ashley, y'all are lucky to have her. Farah & Waleed
My wife and I had an enjoyable experience with Matt at Ashley HomeStore. He was knowledgeable about the variety of product on the floor and took the time to walk us through the process and share a little about himself during the time we spent with him. Our experience would definitely encourage us to consider Ashley (especially this location in Cary) for our future furniture purchases.
Ben was great at helping us find a sleeper sofa and getting our delivery set up!
Ebony helped us get a great dining room set and living room chair. Was super helpful and sweet, very down to earth and honest. Will definitely be back!
Ebony was wonderful and so helpful!
Very easy shopping experience and Karin was very helpful and kind. Store was and is very organized and clean. Will shop there again soon
I had a wonderful experience here. Ebony was fantastic and I will definitely return!
We have been to the store in Cary 3 times. Each time we are welcomed warmly. The first time there we met Karen B. Karen was so knowledgeable and easy to work with that each time we return we only want to work with her.
Ebony was so wonderful to work with. Her knowledge of the furniture and her interior decorator degree sets her above the rest. She was able to help us decide on layout for the new sectional and the best color for our nursery. We never felt pressured but always felt taken care of. GO SEE EBONY!!!!
My partner and I came here to purchase additional pieces for our sectional and Carmen was super helpful! She made the entire process seamless and easy. We appreciated how she took care in explaining how the protection plan would work for the new pieces we were purchasing, given the fact that we had purchased other pieces of the sectional several years prior. Thank you for a great experience!
Carmen was a great salesperson. She helped for everything we needed and she is very nice.
Great experience purchasing a Sealy mattress with Ebony! I feel like she listened to what I needed and found a great option for me.
Very helpful and tentative, but not overbearing. Got me right with a new sofa !
Mayra Hernandez was amazing! She was super help and patient with us. She definitely helped us when we were stuck on design issues. If we ever needed to come back for more furniture she is our go to
Today we came in to look for my bedroom and living room sets for my apartment and Carmen helped tremendously! She showed us all of the best options and made sure she was showing me stuff she knew I would like. Thank you so much Carmen !
Ben at the Raleigh store was amazing! So helpful in finding the right living room furniture for our new space.
Ashleys is always a great store. Thank you Ben for helping us purchase a mattress and being patient as we changed our minds an exuberant amount of times.
I get great deals for quality so I always have a great experience with the Ashley Home store.
Maria was great! She showed me where the recliners were located and she gave me time to try them out before coming back to check on me. No pressure sales. I found what I wanted and the checkout process was easy.
We found our amazing dining set here and the process was entirely seamless! There’s so many amazing options and the quality is spot on. If you’re looking for any pieces for your new home, ask for Mayra she’s the best! She took amazing care of my family and is very knowledgeable 😊
I recently visited the Ashley store, and I had a great experience. Ben, the salesperson who assisted us, was extremely helpful and knowledgeable. He guided us in making the best choices for our needs. The store had a wide selection of furniture, and the service was excellent. I highly recommend Ashley, thanks to Ben's assistance.
They have good quality furnitures.Karen, the one who assist us is very helpful and explains every detail of our purchase. We'll surely come back soon.
Carmen , Our experience was amazing. Great customer service and total control during our purchase and time searching and choosing
Carmen at Cary was awesome. She helped me think through my space, she was patient as I kept changing my mind, and she answered all my questions thoroughly! Plan to come back for more pieces.
Ben was great in helping us find just the right recliner today. Great customer service provided!
Shaq at Ashley Home Furniture provided excellent service. He was knowledgeable, friendly, and went above and beyond to ensure our satisfaction. Highly recommended!
Title: Exceptional Service by Shaq at Ashley Home Furniture Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5) Review: I recently had the pleasure of being assisted by Shaq at Ashley Home Furniture, and I must say, his service exceeded my expectations. From the moment I walked into the store, Shaq's warm and friendly demeanor made me feel welcome and valued as a customer. Shaq's extensive knowledge of the furniture options available at Ashley Home Furniture was impressive. He patiently listened to my preferences and requirements, and then skillfully guided me through the various collections, helping me find the perfect pieces to suit my taste and budget. His recommendations were spot-on, and he showed a genuine interest in ensuring my satisfaction. What truly stood out was Shaq's professionalism and his commitment to going the extra mile for his customers. He took the time to thoroughly explain the features, materials, and construction of the furniture, allowing me to make informed decisions. Shaq was also proactive in addressing any concerns I had, promptly resolving any issues that arose during the purchasing process. Moreover, Shaq's attention to detail and focus on customer satisfaction were commendable. He ensured that the delivery of my furniture was seamless and that each item was carefully inspected for any damages. He even followed up after the delivery to confirm that everything was to my liking. Overall, my experience with Shaq at Ashley Home Furniture was exceptional. His friendly demeanor, extensive product knowledge, and unwavering dedication to customer service made the entire process enjoyable and stress-free. I highly recommend seeking out Shaq's assistance if you're looking for an outstanding shopping experience at Ashley Home Furniture. Kudos to Shaq for his exceptional service!
Carmen helped me find a coffee table and furniture set. She was kind and so helpful!
Carmen helped us and she was great! She helped us find a furniture set that worked for us and got us the best deal.
The best customer service
My sales rep Carmen was awesome!!! From the moment I walked through the door she was very friendly and helpful. Found exactly what I was looking for. Able to make the sale easy peezy!!!!
ShaQ W. was super easy to work with and helped us configure the exact couch we wanted with a great deal. Walked us through all the important details and care plan and answered every question. Great experience!
Matt Zakarian provided the best customer experience we've ever had while purchasing furniture. He was very professional, a great listener, and was very patient with us. Not only will we be back to shop at this location, but we'll be requesting Matt by name. Please keep rewarding your top talent as they'll continue to bring in repeat business and referrals from customers like us - he truly made what could have been a painful process as easy as possible. Great work Matt!
Great selection and very attentive service. We purchased a dining room table and Ben was very knowledgeable and helpful. He made sure the table we bought would match with the current colors in our home. This is a well run store, and I will definitely be back.
Awesome experience buying furniture!! Ebony H is a wealth of knowledge and extremely helpful! I am an experienced shopper (older) and she taught me so much about design! Ebony helped me work out some design ideas for my new house and always took my taste into consideration. She’s simply the best. When you go to the Cary store ask for her! Thank you so much! I can’t wait for my new furniture.
Leah was very knowledgeable and helpful in my purchase of Queen bedroom set and sofa. Will purchase more furniture in future when ready.
Ben helped me buy a sectional sofa and a mattress. He was so easy to work with, explained all my options, and got my delivery scheduled for exactly when I needed it. Couldn’t have asked for a better experience!
Very kind and efficient! Karen was great!
Sales person is very courteous and provided all necessary details. We could close the purchase along with raising finance wishing 45 minutes.
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I’m super satisfied with the customer service that was provided! Ben did an amazing job helping us find the perfect furniture.
Was oky
Carmen D. took excellent care of us while we searched for a new bedroom set. We appreciated her interpersonal and customer service skills. She’s an asset to your organization. Thank you.
Karen was so helpful! Over all great experience
Shaq was a huge help. Very professional and knowledgeable!
David the , General Manager, was amazing and so helpful! We are so excited to find a recliner and receiving it soon! Thank you so much for your kindness and expertise in helping us to decide on the right recliner!
Friendly and knowledgeable service here, unlike our recent experience at rooms to go
Went in to order a bedroom set and it could not have been easier. Mayra, the salesperson, could not have been friendlier or more helpful. I would definitely recommend this location.
Carmen was a great help finding furniture! She made the process very easy and smooth for me. Go see her!
Ebony was super helpful.
Ebony was great! She even pointed me in the direction of the massage chair!
Carmen was extremely helpful when we came in to buy a sectional. Highly recommend.
We got a really nice furniture for our new home. We got a good deal for Father’s Day. Carmen was amazing helping us to get the best option for our family.
Friendly greeting. MICHAEL knew exactly what I was looking for Honestly I'm not an Ashley fan, but MICHAEL made things happen. Very convincing. Kudos to you MICHAEL. MICHAEL made sale very easy Overall pleasant atmosphere.
I received great service from Carmen. Nothing like getting great service. I will definitely be back !
Carmen Delossantos was fabulous! She was super patient and thorough in helping me find a sectional that I liked and got me an incredible deal! I will define coming back!
Ben greeted my husband and I as soon as we came in. He was so helpful and knowledgeable. The Assistant Manager worked with us to get the best deal available. Would HIGHLY RECOMMEND shopping at the Ashley Store in Cary, NC.
Staff is very Unprofessional and Rude. After receiving bad service, I decided to cancel my order least than 24 hrs after purchase, and they are giving me the runaround, basically trying to force me to stay with their service. Well, let’s just say. Save yourself a trip, don’t shop at that particular location!
I purchased a sectional from this store, and Ben helped us throughout the purchasing and financing process. It was super smooth and quick process.
Ben Woodman helped us pick out our furniture and was so helpful. He wasn’t pushy or hovering, but took care of us and offered insight and help as needed. Great experience! We will be back.
If you wish to see me full review: Go to my page - the review here is shortened. AVOID shopping here unless you enjoy paying far too much for garbage furniture. I purchased a good looking swivel rocker from them and within 2 years it broke, throwing me to the floor. Upon inspection, I saw that Ashley used substandard unpacked/lubed bearings causing a lockup and full metal failure. I returned to the store with the broken parts and Ashley will not stand behind their products. If you want good prices and are not concerned about quality, a trip to Rooms To Go might be okay...or you can go to Ashley Furniture and get the same lack of quality and construction at twice the price. Do yourself and your wallet a favor - AVOID ASHLEY.
Excellent overall service. Salesman was attentive and too the time to understand our goals. Worked with us on price to offer us best deal.
Carmen at this location was phenomenal! She provided a wealth of knowledge and service excellence! We appreciate you Carmen! Thank you!
Carmen was so helpful in designing our room and patient in our decision making process! Highly recommend consulting with her!
The question is" Will we Purchase another item from Ashely" YES! Our sales experience with Shaq was Excellent.
Carmen was excellent! We were able to walk away with a table and accent table thanks to her expertise and friendliness.
I shopped in the Ashley Furniture store recently and the sales people were super nice and willing to show me the type of furniture I wanted. They made it possible for me to choose what I wanted by giving me a discount that worked for me. Thank you to Carmen.
I got one happy dude here that got fit up with his brand new sofa for his move in at the end of the month! Thank you so much Carmen for making this a smooth quick and simple transaction!
My service here was fantastic. Carmen Delossantos was great in helping me find a new couch for my new apartment. She had great insights on what she thought was best for what I was looking for and made it really easy to choose.
Had a great experience here. Leah Hayes was our sales representative, true professional, and delight to deal with. Nice selection of couches and good pricing. The couch arrived, delivered in perfect condition, and the drivers were great. Will certainly be recommending the store.
Was greeted immediately upon entering the store by Karen. She went straight to work with us, super helpful and knowledgeable making the entire experience very efficient and enjoyable!
My experience was really good! I appreciate Carmen Santos for the help and being very patient with me.
Ebony is amazing.
The experience was amazing. They have a great selection of furniture that is reasonably priced. My sales person was wonderful. She was informative, helpful and attentive to my needs. Would recommend you stop in if you are in need of furniture. Ask for Mayra. She is awesome.
Carmen was extremely helpful and attentive to our needs and personal taste. She was so thorough with showing us the beds, couches, and everything in between. I would recommend her to anyone who visits this location.
Carmen was extremely helpful, knowledgeable and has such a welcoming personality. She walked back and forth with us as we kept falling in love with new pieces. She has amazing patience and definitely went above and beyond to get us the best deals.
Carmen was a great help today with finding my dining room table! Very patient and was helpful with looking at all my different options!
Carmen was great to work with, she helped us find the right sectional for our new home, and told us about all the promotions going on. We will definitely will be coming back!
Maria was amazing! Last weekend she helped me over the phone while I was in Chicago. Drive to Cary today and bought a few more things! Thank you Maria! We will definitely be back to Ashley in Cary, NC.
Shaq was great
Carmen was very helpful and patient!
Very good experience shopping and purchasing a new mattress here. David and Leah were great to work with! 👍
Ben W. was so helpful with our purchase! We just moved into a new home, and he was efficient and made the process seamless. He shared insight on pricing, helped with scheduling deliveries, and provided a low-pressure buying experience. We plan to buy more with him in the future!
I was helped by Carmen and she was very lively, very thorough, and detailed ! She asked for my likes and dislikes on what I wanted and she knew exactly the kind of style I was looking for with a bed frame and mattress. Thank you !
Awesome experience. Karen Biard was the most professional and helpful home furnishing expert I have ever encountered. Would definitely recommend to others
Karen was amazing and the store had everything I needed to see
Carmen is AMAZING! The best ever! She made furniture shopping so much fun!
Shaq was very helpful and made our shopping experience very easy!
Wow a huge furniture store has a lot of variety… we did not buy anything it was our first time. We went along with a friend.. He had bought furniture here previously.. David helped him and he did try to do the best.. gave my friend additional items for free, instead of cash discounts.. They have 0% Apr for 60 months which is great in this market..
We came in looking for a couch requiring a few needs (space, shape, quality material that is also good for a family and pets). ShaQ was very accommodating and worked with us and our 1 year old :). The employees were great about giving us space to explore and chat without making us feel pressured. Would recommend this location!
Carmen gave us top tier service. We came in looking for accent chairs and left with accent chairs and a new bed. Carmen was so knowledgeable about the products. She educated us on the bed we were purchasing and the warranties that came with it. She was patient with us while we made our decision. Ask for Carmen and tell her the Reid’s sent you.
Carmen gave excellent customer service!!
Bro was very helpful and hooked us up good!
We came in looking for a couch. But what we found was the couch of our dreams AND a new dining room table that’s perfect for our family! Carmen Delossantos was the key! She listened to what we were looking for and made so many recommendations! Highly recommend her! Her attention to detail and the maximizing of discounts really gave us a monthly payment that was easy to handle. Thank you Carmen!
Great Customer Service. Mayra was very attentive and gave me time to test the bed without feeling rushed. She is knowledgeable about the mattress that I tested and made the process very easy for me. David too.
We had a great experience buying a new sectional. I came in on three different occasions and Maria was exceptional to work with each time while I made a decision. The buying process was quick and easy!
Ask for Shaq...he's fantastic! He helped so much.
Matt was such a great with helping me find the bed for my new apartment. Highly recommend to ask for Matt !
Carmen D. Was amazing, very professional and caring l. Will shop here again.
We had a wonderful experience shopping for our new home's furniture here. Carmen was very patient, knowledgeable, and helpful throughout the entire process. We visited other furniture stores, but we decided to go with Ashley's due to the great customer service! The delivery process was timely and smooth. We are very happy with all our new furniture.
Ask for Mayra Hernandez she is amazing
Seriously the BEST furniture store experience we have every had. Ebony was so helpful, gave us tons of recommendations, and ultimately sold us a couch and coffee table for our new place. We will definitely be back!
Ebony was awesome. Good price and friendly
Beware of junk furniture at Ashley. I ordered a bedroom set consisting of a bed, mattress, nightstand, and dresser. The manufacturer of the bed put the wrong metric bolts and washers in the package. I called the Ashley store and spoke with a lady in distribution. I did not have a problem with the delivery guys. They were great! She said she could get the correct hardware, but it would take 7 to 10 days to receive. I told her that I would just go to Ace Hardware and buy it because my son and his family are visiting and I need the hardware in the next day or two. I bought the hardware from Ace, but I won't go back to Ashley anymore. The furniture manufacturer apparently doesn't use proper quality control to ensure that everything is correct.
Excellent and professional experience. Knowledgeable staff.
I got a couch and love seat from Ashley furniture and the fabric started deteriorating after 3-4 months. I called about this issue and after 6 months of waiting and 100s of phone calls, new couch covers were sent to my house. The technician came to install them but said there was too much damage and he was recommending replacement couches. He said someone would call me in 24-48 hours. No only did no one call me, when I called, the customer service agent said that the claim was now denied because we were the ones who caused the damage. We sit on the couches, that's all. I have been trying to rectify the situation with customer service and they keep telling me a manager will get back to me. They never do!!!! DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!!!!!
Mayra was very patient and helpful while I was looking at mattress. I came in a few days later and Leah helped me. She was amazing and went above and beyond to help. It was my first time shopping here. Definitely recommend and will be coming back!
Very helpful
Matt Zakarian gave us outstanding service with heart. He is very personable and he listened to our needs and helped us find the furniture we needed. We felt like we were treated as friends and not just customers. He was able to give us an amazing deal on several pieces! Delivery is this week, just a few days after ordering and we are extremely excited! Absolutely recommend Matt! The rest of the team are also very friendly and helpful. I felt like I could ask them any questions I needed to. Thank you for a great experience!
Shaq, is ABSOLUTELY AMAZING!! Very knowledgeable and informative young man from financing options all the way down the the technology of the mattress!! He was able to help make a spot on decision in regards to family and spouse needs! He remained patient with me throughout the entire process and didn’t allow me to stress at all! What an AWESOME person! This location was very warm and inviting from the moment i walked in!! I WILL be coming back to furnish my entire home here!!
My wife and I received the best customer service at this location. Carmen is awesome and helped us furnish our home. We will definitely be back!
Shaq was an amazing associate. Very Friendly and Helpful. He provided excellent customer service and I will definitely look for him next time I come back!
Ebony was an awesome sales rep. She was able to get us exactly what we wanted at a great price!! Thank you Ebony
It was an awesome experience, Ebony is the bomb !!
Went to find a new mattress after visiting some other stores, and had a fantastic experience. Ben was super helpful in helping me find my mattress as well as compare between others. The mattress got to my place within a week, and the delivery service was also great at bringing it in and setting it up without any issues. Looking forward to going back for more furniture again!
Carmen Santos excellent service answer all questions
We had a great experience purchasing furniture for our new home! Shaq was very knowledgeable and helpful!
Shaq made the whole experience enjoyable and easy. Would highly recommend him when visiting Ashley.
I was greeted by Shaq, and he was so very helpful. He treated me with much respect as I worked to make up my mind. I came back the next day with my husband, Tom, to purchase, and he was equally helpful and respectful. I will recommend the Cary store to my friends for sure. Ask for Shaq!
Ebony was absolutely fantastic! Loved her input on the furniture & interior decorating!
Carmen was exceptional with her service and helped me find what I needed to outift my new apartment 😁
I walked I'm and I was greeted by Ben. He was very helpful. He gave enough space to browse but was still attentive. We picked out a beautiful piece, and it was super easy and quick. Go see Ben!!!
Great store associates. Make sure to order only from store associates and NEVER order from online website. Associates help with issues. Online has NO help with problems.
Ebony was great to work with!
We had the pleasure of working with Matt. This is our 3rd time coming to Ashley’s to furnish our new house and we’ve worked with Matt every time, he’s always been super helpful and friendly! We would highly recommend Matt to help out with your furnish needs! He has always gone above and beyond for us!
Carmen was so helpful and made the shopping process very easy!
Carmen D was amazing! Great service and great quality furniture!! David the manager was also amazing. We definitely felt like they had our best interest at heart and made sure we were happy with our choices! We will definitely come back!
Carmen D was super helpful and friendly. Enjoyed my experience and will def shop here again.
We talked with Carmen and had a great experience! Thank you so much.
Great furniture shopping experience. Mayra was very kind and helpful, she went above and beyond to make sure to meet all our furniture needs. Great choices, great prices!!! Anticipating the delivery of the amazing items we purchased. Thank you Mayra for all you thoughtful help!
My experience at Ashley store was awesome as always because I know that I will find what I’m searching for and my sales rep Ebony is the best person to help me and answer all my questions and concerns.
I’m very disappointed with the services that I have received from the Ashley. I ordered these 3 counter top stool and the height of the counter top doesn’t match with these stools. You can’t fit in there, no mater how lean you are so I requested to replace these but they have clearly denied the request that it should be returned at the time of delivery. I told them that I had to go somewhere so I didn’t check these with my countertop. It got delivered assuming that it will be fine so I signed the paper. I’m so frustrated and calling several people to get these items replaced with the correct height but I didn’t get the satisfactory response from anyone. This is totally waste for me and I’m very unhappy with the services that I got from Ashley. Sounds like I’m being harassed and cheated by Ashley. Unsure if that’s the case with everybody but it’s my story and I will never ever buy the product from Ashley and ensure nobody from my friend’s circle buy the products from this store.
Maria was very helpful and guided me through my options. I’ll be back to work with her again.
Great Customer Service and extremely knowledgeable and kind .
Carmen Delossantos was the lovely young lady that helped me today in the showroom. She didn't rush me and answered all of my questions. All in all a very pleasant experience thanks to Carmen!!
Maria answered all my questions, showed me good options for what I was looking for, and made sure I got a great deal. Overall a very good experience.
Awesome! Leah was great!!!
Called the Ashley Homestore in Cary spoke with Randy in sales. He was extremely polite and professional. He went above and beyond to assist me. I went to the store only to receive the same customer service from him and Marya. Thanks for a great shopping experience.
Karen was so great! She had the answers to all my questions, pointed me in the direction of where my style preference would be found, and made the buying process super easy. She was so nice and made sure I had everything I needed. The showroom is really nicely laid out and the selection is excellent. There were multiple options I really liked but there was a clear winner based on my desired comfort. The prices are super reasonable and the financing options made it even better. I'll definitely be a return customer!
Friendly and non pushy sales people. We had a great experience with Ben our sales guy. We are repeat customers and will continue to be after this experience.
Randy went above and beyond helping us!!! Best customer service ever. Super friendly and knowledgeable.
Best experience here with Randy!! Went here today to help my mom pick out a new living room couch and Randy took us all around helping us pick out the perfect couch. Not only that but he helped style the final look, and moved a chair across the store so we could see how we liked the look together. Best customer service ever!
Randy is AMAZING! I appreciate all his knowledge and honesty!!! Thank you so much!
Always a quality place to buy furniture. Awesome help from Maria today who hooked us up with great stuff!
Great service Matt was very helpful and pleasant.
Carmen was great! She took the time to listen to our needs, and helped us find great furniture.
I was so amazed with the customer service as soon as I walked in the door. ShaQ greater me with a smile and so polite. I did not feel pressured to buy. I will definitely shop here again.
Maria was so helpful! Fantastic service and looking forward to my new sectional !
Ben was very helpful and I definitely appreciated his advice and expertise on a variety of merchandise. Everyone there is exceptional with their customer service and very welcoming. I’m 100% sure I’ll be back lol. 10/10 recommend
ShaQ was awesome no pressure from our salesman very helpful. Love the bed & Matress we bought
Customer service was great! Shaq was helpful and attentive to our needs.
We had and awesome experience with Karen Biard will definitely be buying from her in the future
Went in and went out in 30 minutes and got exactly what we came for. Randy was fantastic, friendly, and quick. He made the entire transaction seemless. 10 / 10 would absolutely recommend! (even though hes a cowboys fan ;)
Randy worked with my husband’s parents recently and from the greeting to the delivery, he made sure they felt comfortable and guided their decisions and delivery with care and professionalism! He even followed up to make sure they’re still happy with their furniture choices! Recently they told me they need new mattresses and want to go back to Ashley in Cary and ask for Randy! They live in Franklinton and will pass many stores to get there but only want to work with him.
I just wanted to price pieces of furniture for my new home & Ebony was a joy to work with. She was kind sweet & very knowledgeable. I will definitely be making a purchase with her in the future!!
I bought my Tempur-Pedic mattress from Ashley Furniture. We had a Sleep Number, but I was uncomfortable sleeping on it. Since we've been sleeping on our Tempur-Pedic, my back has felt better. I had two different back surgeries to fuse disc in my back together. The mattress adjust to our bodies. Yes Randy is my son and I am proud of him. I am thankful that I sleep better on my mattress.
Randy was super nice and did a spectacular job helping us pick out this BEAUTIFUL bed!!!!
Ben was so helpful and no pressure. He helped us find our table! Great furniture shopping experience.
Ben was outstanding! He was very knowledgeable and helpful throughout our furniture-buying experience!
Ashley is a complete scam. 2 years ago I made a large purchase from them. I had a variety of issues from rescheduled deliveries without notification, damage to my home during deliveries, trash being left all over my property, ect. Customer service was seemingly helpful and offered a gift card or a refund for half the value of the gift card. I chose the gift card knowing I'd need something eventually. Got my gift card, threw it in my drawer until today. Went to use the gift card and it expired within 6 months of receipt. WHY WOULD I NEED MORE FURNITURE IN 6 MONTHS OF PLACING A HUGE ORDER?!?!? No one explained that to me, or I would've accepted the cash refund. Customer service just dismissed me now. I realize I should've checked the card, but come on. I'm in the middle of moving 500 miles away from my home town. I had other things on my mind. Do yourself a favor and go elsewhere!!!!!
Everyone at this location are super friendly. Again, another great experience. Thank you again Daniel for going above and beyond. Also to the general manager and the young lady at the desk. I'm sorry about not remembering names!! I will be back
Ben from Cary Ashley helped me yesterday. He is an outstanding sales guy, understood my requirement and took me through the options within my budget and finally 1 bought one.
Randy was very knowledgeable, friendly and helped me find just what I’d been looking for. He spent a lot of time talking with me to be sure I got exactly what I wanted and at the best price! He even stayed past closing time to show me a product I hope to buy at a later date and to finish up paperwork. He also walked my sister and I to our car since it was dark and after closing time. His customer service was the best! Thank you Randy and Ashley Furniture!
We worked with Randy Parnell and he was the best. He knew about the merchandise. He answered all our questions. He made sure everything was exactly right every step of the way. We couldn't have been happier with our experience and we're sure it was because we were fortunate enough to have Randy as our sales associate. Thank you thank you thank you. RANDY PARNELL, YOU are awesome!!! John and Carole Cuthill, Fayetteville, NC.
Karen was amazing! Super helpful and very knowledgeable of all products and availability. She went above and beyond to help my wife and I get what we wanted. I never leave review’s but Karen deserves the acknowledgment. Thanks again !
Matt was so helpful! I had a great shopping experience and was able to pick out a piece I love for my first apartment !
Maria was great! She took her time helping me pick out what I needed for my new home. She helped with design ideas and creating options with their furniture! Maria is definitely the wright person to work with.
Excellent customer service from Ben! Very friendly, patient and answered all my questions. Would highly recommend!
My husband and I came to Ashley Furniture to look for a new living room set. We found items on line that we liked and wanted to see first hand if it was a good purchase idea. Upon walking in we were happily greeted by a woman named Karen. She told us about the deals and to branch out and look around to make sure that we saw all the options. Skimming through the whole store we found 2 different sets we liked. Karen was around when we had questions, but also let us look around completely before asking us if we needed help. To know that we weren’t being bombarded every 5 minutes by a sales associate was so relaxing. We were able to look around and really sit and enjoy the process without being harassed. The questions we had she answered all and even pointed out a similar item with the same fabric that was online. Once we felt it and saw for ourselves it was an easy decision! Karen sat with us and everything on Ashley’s side was smooth and easy. Karen truly made our experience wonderful and enjoyable. Thank you Karen you are amazing!!!! Will for sure
We stopped by on a whim to look for a chaise to go in our library. Ben walked us around and showed us different options and styles that were available. Thanks to Ben and his knowledge and amazing patience, we ended up with a super comfortable and gorgeous chair and a half and matching ottoman. Rather you're looking for a new piece of furniture, a whole new set, or even accent pieces, be sure to check them out and ask for Ben.
Beautiful, clean, show rooms, with helpful and patient associates at the location. After you leave the showroom the nightmare begins. Horrible furniture, horrible quality, horrible customer service. Men whom I assumed are contracted to deliver and assemble my furniture did not do so thoroughly. Screws were falling out, nothing was secure. Many of the times I called to have things fixed the repair team even called out the horrible work that was done. The refund and customer service policy is a joke. You spend money, maybe open credit cards, to then have not even have half of what you paid refunded? They offer an even exchange but why would I want another piece of horrible furniture poorly assembled? I hate that I went through them. I hate that I am paying off a credit card on furniture that is falling apart. Like many other reviews it has not even been a year of me owning the furniture. We all get a choice and this one was mine that I made and it was a bad choice.
I was shopping for a new mattress and Ashley has the Purple mattress so stopped in to try it. Ben W helped me and gave me good info about the different brands Ashley offers. Gave me plenty of time, I was in the store about 2 hours, but he checked on me periodically. Purchased a Stearns and Foster brand (Purple was not my favorite). Ben was very helpful in explaining the 90-day comfort guarantee and scheduling delivery in the next week. Highly recommend Ashley Homestore and Ben!
Love my new dining set. Thank you to Ebony for spending so much time with me to make the right choice
I worked with Shaq out of Cary, NC and he took care of everything in spite of minds being changed numerous times....after he had already submitted forms to sign which he had to change and resend!! Great to work with someone who didn't get frustrated with me!
Great experience and service from Shaq & David. Would go back again
Maria was our salesperson and she made the process of finding a bedroom set for our son super easy. Her sweet personality and patience was amazing. Ask for her when you go in!
When you come to the Cary store make sure to ask for Ebony, she is a blast to work with and knows what she is doing. I purchased a leather section, bed, and mattress exactly the style I wanted she made it happen with an excellent explanation of product. Go see her for sure!
(Translated by Google) Thanks to Mayra and Winston for your excellence in customer service. They followed up on the order and explained everything to me. A plus that they have lingual employees!!! (Original) Gracias a Mayra y Winston por su excelencia en el servicio al cliente. Me dieron seguimiento a la orden y me explicaron todo. Un plus que tengan empleados blingues!!!
Maria was awesome. She helped us find exactly what we wanted.
Came in to look at a sofa and Carmen welcomed us at the door and was extremely helpful and knowledgeable about the construction of the sofa. We bought it and Carmen was a most wonderful person through the entire process. THANK YOU Carmen D!!! 🥳
Carmen was very patient and helpful. She took her time and really took our wants and needs into consideration.
The crew was a ton of fun
We recently visited Ashley to purchase a new sectional, Randy was very patient with us in locating the perfect set for our needs. Could not have asked for a better experience.
First of all.... They made my wife felt great, she was treated with respect and were really helpful. David and Ben (I hope didnot spell it wrong)... Were outstanding. Got the furnisure we were looking for!!!
Carmen was amazing. She had the upmost patience with me. Helped me make a great decision. No pressure. All knowledge. Request her if you go!
Bought a power reclining sofa and 6 dining room chairs. From day one of delivery of sofa, something was off. Four service calls for replacing foam wrinkled cushions on both sides, protruding leg lifts, (the sofa looked worn out, a few years of wear and abuse) but wasn't! After 9 months of going back and forth, we asked for a return of the sofa. Well - we walked into Ashley and Randy greeted us!! We explained the situation and showed him pictures and told him we were told to come and decide what we wanted to do. Randy was very patient and attentive to us as we wondered the store. He gave us time alone to talk about making a decision, and went further by helping us turn the couch on its back so we could see the underneath. He wrote down everything we chose and told us what to do for returning our sofa. He called us after everything was done and helped us the next day finalize the sale. Ashley made good on the sofa, but Randy helped it go smoothly!! Thank you Randy - you were a true salesman - you saw it to the finish!! Even though it wasn't your problem.
Worked with Ebony! She is absolutely amazing! I 10/10 recommend.
We have not received the furniture yet, but we did buy it. Matt greeted us at the door and told us if we needed him to let him know and then we looked around. He was there when we wanted to ask him a question, but he wasn’t pushy. We appreciate his personality and his desire to help. It was a pleasant experience and good store environment.
Carmen was so nice and helped us pick our things
I fully recommend on purchasing furniture sets from Ashley Furniture. Not only is the furniture affordable for my price range, but the furniture catalogue is vast and tastefull. I recieved help from ShaQ Webley and he was very patient and kind when assisting with ordering and purchasing arrangements of the furniture. Mr. Webley was even courteous enough to arrange a discount for a furniture set me and my mom purchased that we saved over $1000. When asked, Ashley Furniture will also refer a third party company to take furniture you are replacing so you won't have to get rid of it yourself. I fully recomment getting your furniture at Ashely Furniture.
Karen was phenomenal to work with and made the process very easy! I will surely be back in the future!
Came in for a couch and bed frame and left with both. Our sales rep Shaq was very friendly knowledgeable and gave us the space to look around and shop without feeling pressured to buy something.
ShaQ Webley provided with very helpful information about the furniture we were looking at, and was willing to go the extra mile to provide excellent service in a timely fashion. Our experience was the best we have received Tsimshian time in a furniture store.
David Walters was very easy to work with. He is an excellent sales person and very patient. He answered all our questions in a very friendly manner.
My experience at Ashley was a great one. ShaQ was very friendly and helpful. He took his time to answer ALL my questions and got me a great deal on a reclining sofa. Awesome service and professionalism. I will be coming back.
Karen and Maria were great. Everyone here was very helpful. Hopefully I don't have to see them for awhile though😅 Can't wait to enjoy my new couch!
I was helped by Carmen. She was super sweet and provided me all the information I needed. Best customer service ever.
ShaQ was amazing! Very thoughtful and helpful. I’ll be back just because of him!
Carmen was great! Very attentive to my needs and added to my style inspiration in a helpful way. Excellent customer service and great home products.
Excellent experience, Randy is very helpful and patient. Purchased several items from here over the years- mattress, bedroom, and now a sectional. Quality and service is always excellent, furniture holds up well over time. Randy is excellent!
ShaQ was so helpful, kind, and attentive! We truly appreciated all the help he provided while I looked for furniture for my very first rental!
My assistant carmen D was amazing , helpful and knowledgable. She answered my questions and she was very honest with me
I came in for a recliner, Randy made sure I was comfort with my purchase! My feet touch the ground when I am sitting. I am so happy with my purchase. I ended up buying a adjustable base for my mattress. I love it!
Randy was really nice. Offered to help me shop and gave me water
We worked with Ben when purchasing furniture for our home, and he was great to work with! Knowledgeable, professional, personal, and patient. We had a toddler with us, were undecided between multiple couches, and wanted to look at outdoor sets as well. He was great through the entire process, even with all of our indecisiveness and tired toddler. We can't wait for the furniture to be delivered!
We recently had a terrible experience at this store. We ordered a king bed frame and headboard, and when the product was delivered, severa pieces were missing. WEEKS later and several promises later, we still have not received one set of missing parts nor information on the discount we calmly requested due to all of our troubles. I strongly encourage you to think twice before shopping here for furniture. They did not follow through on customer service once the sale was made.
Shaq was awesome, extremely helpful in us finding a sectional. He was quick both in terms of helping us understand the fabric, etc and the price options. I'd buy from him again in a heartbeat. Very personable and genuine.
Me and my partner were in the market looking for an affordable sofa and Ebony was so sweet and kind to help us with all of our needs. We’re extremely satisfied with the service and were able to find something that works for us. Thank you so much Ebony!!
Ebony was very knowledgeable about the products offered in the store and helped me and my girlfriend pick the right couch for our needs
Ebony was awesome. She made great recommendations and helped us get to a final decision which wasn’t easy. She’s a keeper!
Ben was great. Had an awful experience last time about a year ago. Swore I’d never be back, but Ben was amazing and helpful and a joy to work with.
Working with shaq was very enjoyable he was very knowlwedgeable on the product we wete interested in
Ben was amazing! So helpful and truly cares for his customers
Matt Z was super easy to deal with. He listened to what we wanted and showed us several options to fit our needs. Would definitely deal with him again.
We went in today with an idea of what we wanted. Maria Scerra was amazing helping us find the furniture my husband looked at the day before. Maria let us roam the showroom always checking in to see if additional help was needed. Maria even brought over a design pad so we could measure out the dimensions of the room to make sure the furniture fits! We left with furniture on order for delivery.
Great service! Mayra H. was very kind and helpful.
We were welcomed right as we walked in. We were able to walk around the store and freely look around without any pressure of purchasing something. Ben was our representative and he answered all the questions we had. He is very knowledgeable and we would highly recommend him. Overall the customer service experience was excellent.
Shaq at the Cary NC store has been a blessing to work with! I changed my mind several times and he always made the process feel seamless. He is a true professional. Thanks Shaq!
Great customer service!! Randy helped my parents & me a lot.
I have been a customer here for past 3+ years. Very helpful staff. They do their best to make you feel good about the whole shopping experience. My most recent experience with Ms. Hernandez was great. She made sure I get all the discounts I could. She was patient enough to do all possible trials to get me best possible price. Keep up the good work! Thanks to entire staff and leadership.
Randy is a person of his word
Maria was patient and professional in finding us an entertainment center we loved! Thanks so much! I love coming to this location.
Purchased a sectional today from Ben in the Cary store. He was very helpful and knowledgeable. I would highly recommend his help for your next furniture purchase.
Ben was very helpful during my buying experience. He answered any and all of my questions and worked with me to get me a good deal. I would work with him again in the future.
Called prior to going to the store and spoke with Karen to see if they had the couch that I was interested in buying. Went in and she was so helpful and not salesy which I can appreciate. She was very professional and nice. Would definitely recommend her for any of your home needs.
I had the pleasure to work with together Randy. He did a great job helping me choose the right set of couches for my home. Over all i had an awesome experience. Thank you Randy
I am beyond furious. I recently went in to buy a table and was ready to pay cash. The salesperson convinced me to instead pay for it over 12 months with zero percent interest "like a car payment". Less than a week after the table was delivered, I found 2 new credit cards from Ashley Furniture in my name that I did ~not~ sign up for, need in any way, or have any knowledge of. It feels like the sleaziest interaction I've had in years.
Great furniture buying experience. This was our first time visiting this location. We were immediately greeted warmly by a rep who was able to connect us with the salesman we had an appointment with. Randy was very knowledgeable about the product line and was able to make sure that we found the pieces that fit our needs. He took the time to ask questions and he listened to understand how to best help us. Would definitely shop here again. Everyone we met was very helpful and friendly.
We bought a two-seater recliner awhile back; sorry so late with a review, but we wanted to say that we had great service from David Ingle. When everyone else was too busy to help, he was right there.
Shaq was great!
I went into Ashley Furniture on Piney Plains a few weeks ago and had some very specific ideas of what I wanted in a sectional, of course staying within a budget. ShaQ was AMAZING at sitting down with me to map things out according to my personal specifications and was non-pressuring when I wasn’t make a decision at the moment. He followed up occasionally to see if we had any questions, and ultimately helped us purchase exactly what we wanted! We had a great experience all the way through. Thanks, ShaQ and Ashley Furniture!
Voris was amazing and efficient! Helped us get everything we need and was so nice to chat with, he was great and would highly recommend this location
Ebony made our visit and purchase pleasant and professional. Everyone we encountered at the store was friendly and professional. Would definitely buy there again.
Ebony was extremely helpful, professional and will definitely be back to her for anything else we need.
First time purchasing from Ashley furniture and it was a great experience. ShaQ was very helpful and knowledgeable. We can’t wait for our new furniture!
Easy peasy. Walk in. Get helped to find what I was looking for. Purchased what I wanted. Waiting for delivery tomorrow. Went back and bought a bed and base.
Great experience with Ben, he maintained the perfect balance of sales assistance combined with giving me solo space which I really appreciated it. He was also very polite, calm, and informed. He really also worked with me to get the best price possible on my sofa + reclining chair setup. Definitely recommend speaking to Ben if you stop by Ashley’s!
Great customer service, fast and seamless transaction. I went in to purchase a couch I saw on their website and Mayra was quick to get me the help I needed. I used my synchrony home credit card with no problems.
Ben was great to work with. He was attentive without being pushy and worked with us on price and financing to get us what we wanted.
A great team to work with. Very helpful and knowledgeable of their products. Highly recommend
My experience with Shaq was absolutely amazing. He was very patient, helpful and educated you very well about the Merchandise. If you're looking for furniture please head over to Ashley and let Shaq assist you!!! Thank you soo much Shaq for the excellent customer service. 👏
Bought a couch and coffee table. I was going to pay cash but was talked into their 0% interest for 24 months. I tried to put down a deposit and was told it was too late. A few weeks later I receive two credit cards, I did not ask for a credit card nor was I told. I was told with the loan I would get a bill every month with the amount, no mention of a credit card but here I am with two new credit cards. I was also basically forced into getting the insurance as they “built” it into my price blindly by putting “discounts” on other things to make the insurance “free”. I am truly disappointed in the unethical behavior of this store and I am even more disappointed in myself for making the purchase.
I recently bought a sectional from Ashley and I am very happy with my purchase. Ben helped me when I walked in and helped me pick something that matches a rug sample I brought in. He patiently helped us find the sectional and a set of tables that went well with it. I did not feel pressured at all and he was easy to contact for updates with the order. Delivery was quick and professional. They were on time and assembled it quickly. Everything is in good condition and I am happy with my purchase.
Shaq was amazing, very attentive and helpful.
Dealing with Shaq was a slam dunk, he looked after us and was super patient to get us all kitted out.
Good Experience on purchasing an item very helpful and patient thanks Shaq!
Shaq is fantastic; helped me find & finance a dream sofa & I couldn’t be more thankful.
Shaq was great to work with. He’s knowledgeable, friendly and pleasant.
We were very pleased with our furniture from Ashley. Dave was very helpful and made us very comfortable in our choices!
Maria was great in helping us with quotes on preferred furniture and making final choices!! She was thorough, helpful. Knowledgeable of available furniture and shared good tips on accenting the selected pieces. We will definitely look for her with any other furniture we wish to purchase. Prices at Ashley furniture are also reasonable!
Myra listened to all the input my wife and I had delivered great service. Had a smooth and easy shopping, purchase, & pickup experience
We were helped by Shaw Webley and he was amazing. He sold us the mattress we’ll have for the next year along with our future mattress investment that we’ll purchase from him as well. Amazing service and VERY knowledgeable.
Ms. Ebony, thank you so much for spending all the time you did with my husband and I! I came in with a very vague discription of the sofa that I saw online and you certainly pulled through for me!! BONUS: Delivery within less than a week. Being in sales myself, I do expect a lot when I am the customer and you impressed me - to say the least!!! I will be back to pick out chairs soon. In the meantime....SPIN THAT WHEEL!!!!
Excellent customer service as always! Leah was great and very patient while I selected a dining table set. I have been shopping at Ashley Furniture for many years and will continue to do so. Thank you Leah!
We were helped by Shaq Wesley and he was amazing and on top of his game. VERY knowledgeable about what we were looking for (beds), and sold us one that will be great for us now as well as our future investment bed.
New review February 7 I received my order from this location I can say that this furniture is so cheap I think Walmart have better quality I purchase some items and before I place that order I ask the sales person if it was wood he indicates yes. Do not believe this people I paid for a dresser almost $500 for a horrible quality Honesty I don't recommend this company at all I tried to give a change to a new company because I always purchase my items from rooms to go. I had a bad experience including online customer service and store
Great service by Randy and his team!! Easy, great consult, and excellent financing program!
We went into the store today and had the wonderful opportunity to have Voris McBurnette Jr help us. He was knowledgeable and super friendly. We purchased a couch and ottoman. Thank you for the wonderful service.
Ben was great and very knowledgeable. He showed us exactly what we asked for and took the time to show us options.
Mayra was absolutely wonderful in assisting me with the purchase of my patio furniture!
Shaq is a fantastic Salesman. He keeps me informed of sales and knows specifically what I was interested in. I thoroughly enjoyed my purchases. He is an excellent Salesman and very Professional. Salesman is Shaq Webley.
Leah Hayes was very helpful and not pushy at all.
Great experience with great customer service. Ben Woodman made the process super easy and enjoyable!
Shaq was amazing…explained everything and made processes very simple!
Stopped by this afternoon to look at patio furniture, Shaq helped us price out a few options. Very smooth process, even made great effort to ensure we were purchasing what we wanted. Even made sure to double check on the chairs we wanted which the catalog did not make it clear. Great experience, in an out quickly as we had an account already.
Great service from Maria!
I went to Ashley totally oblivious to how to dress my new space and Ebony helped me tremendously. She told me about some deals that were really helpful!!
I Highly recommend this place shaq webley was so helpful and friendly
Shaq was super helpful and very informative! Thank you!
Ebony Harris at the Cary location was absolutely wonderful to work with. Her no pressure sales along with her knowledge and advice was invaluable and much appreciated. This is my third time purchasing furniture from Ashley.
I was able to do order via phone and they priced matched it ... easy and simple ! Shaq was very helpful Thank You Guys
Shaq was really helpful and patient
I had shaq help me pick out my furniture! He was very kind and helpful and a sweet person i woukd 100% recommend shaq and this ashley home furniture location!
Shaq was very nice and super helpful. I would 100% recommend buying from Ashley home store in Cary!
I have got furniture from Ashley furniture a few times and have had a positive experience. I went in to purchase a coffee table and Shaq was my salesman. He was very nice and polite and listened to what I wanted. He didn't pressure me into buying anything I didn't want. Which is nice. I don't like pushy salespeople. I ended up buying a coffee table and matching end table. I told him I would be back at some point for a couch. I just couldn't afford to get everything at the time. Plus I want to measure. Everything was just delivered and looks great.
Went to purchase a sectional for my daughters at Ashley in Cary. I was helped by Shaq, he was awesome. He went above and beyond to make sure we were satisfied. I will recommend him to anyone that is looking for their next purchase there.
I just left Ashley Furniture with my roommate and her mom and ShaQ was the sales associate who helped us out today! He was very professional, and told us about all the deals the store had to offer. He was very patient through our indecisiveness with our couch decision, which was greatly appreciated! If I send anyone to get furniture I’ll tell them to ask for ShaQ! Great experience 🥳
Went to the store today to buy a couch & ShaQ was so patient & knowledgeable! Great customer service. I recommend asking for ShaQ when you go!
Amazing honest, friendly, and must importantly not a pushy sales person BUT a caring person helping us to get the furniture on our budget. I strongly recommend Ashley’s Furniture places and ask for Ben. Incredible person,
Just had the best Salesman at the Cary NC location with Ben who sold us the best bedroom set and Purple mattress. If you need anything just have him help with all your home needs.
Great experience, Shaq was awesome to work with and was very patient with us. Will be going back to see him in the future.
Leah Hayes helped us out with buying a new couch and she was fantastic. Not pushy at all. Did not hover but was always there when we had questions. Highly recommend Ashley Homestore
We had a great experience here. Mayra was very helpful and worked with our budget to make sure we got everything we need at a price we can afford. We will definitely be back!
Home furnishings expert, Miguel Medina, helped my family found best available options to meet our specific needs. He also allow us convenience to finalize our order in two days. He works very hard and efficient to cover our concerns of multiple perspectives. His efforts deeply impress our family that Ashley is one of the best furniture providers. Ashley @ Cary NC definitely will be my first store to go for my next furniture need!
Ebony was absolutely fantastic. She has great tastes and helped us get two pieces we love, on her first try. Incredibly friendly and helpful. Got our furniture at great discounts too!
I went by the store in Cary, NC to see what they had. I met ShaQ Webley and instantly had a connection. He was so very helpful and efficient. I ended up buying a couch that was different than the one I had picked out originally but I love it. ShaQ was friendly, kind, patient and so very helpful. I plan to buy my next piece from them in the near future. so very pleased!!
I was in Cary store today looking for a coffee table. I was greeted by Ben Woodman. He was very helpful in showing me all the lift top tables that he had in the store. It was this horrible LOUD noise coming from the ceiling. It was very annoying and it was difficult to browse and look around. The company needs to get this repaired!
Miguel was amazing! We walked in and walked out with a whole house full of furniture! We will def be shopping here again!
Amazing customer service. Ebony helped my fiancé and I with our big move from Las Vegas to NC. She was about to find all furniture we needed in no time. Thank you Ebony for such a warm welcome to NC ❤️
I recently bought a couch from Ben at this location and had a great experience. He was so helpful and informative. Highly recommend going here if you need a couch.
Mayra was great to work with. I’d give her more than 5 stars if I could. She gave me space to look around and then spent time sitting on couches with me and creating moc ups of the designs I liked. Felt like I was shopping with a very knowledgeable friend.
Ebony was excellent! I appreciated her expertise and input which helped me make the right choice for my home!
I usually don’t do reviews but for Ebony, I made an exception. I recently purchased a home and really had no direction with which way to go with interior design. Ebony made sure to take care of me with every room in the house. She was able to create a digital viewing for me to see how everything would look before I placed the order. It’s helped me visualize how I wanted everything to be before committing to the purchase. I can’t thank Ebony enough for all of her hard work. She even came in on her day off one day to help me pick out my patio furniture. If you want someone to take care of you, ask for Ebony and you won’t be disappointed!
I had such an amazing shopping experience at Ashley's today. Thanks to this super intelligent woman named Ebony I went in thinking I only needed a table but thanks to her I soon realized I need the entire kitchen set. I don't normally buy more than what I originally entered the store for but she was so informative I felt as thought I'd be a fool to not listen.
Karen was fabulous! She instantly made me feel at home when I walked through the door. She was so personable and truly informed me of all details before moving forward with my purchase. She helped make sure I felt confident in the mattress I was buying as well as the bed frame. Truly one of the best experiences I’ve ever had and have to give the credit to Karen. Thankful for you :)
HORRIBLE. Corporate runaround, lies, and overpriced deception. Let me start by saying we have spent THOUSANDS of dollars over the years shopping at Ashley Homestore, but trust and believe that there will never be another dime of money coming from us. First of all, the quality of the store furniture is NOT the same as what is delivered to your home. They try to say that it's because it's a floor model that gets used every day and the furniture that you get is NEW and NOT BROKEN IN but there is an obvious and glaring disparity to the shoddy product that they deliver to you without signing for it and once it crosses your threshold, it is your problem, no matter what is the problem. They get their money and you, as a customer, can kick rocks. The individuals at the store blame corporate, then customer service blames the store. Any dealings with customer service was awful. They lie and tell you that it has to do with the store manager and then if you try to escalate, they make you wait at least 24 hours to hear from someone who will allegedly help. But who NEVER contacts you back! Unnecessarily frustrating. We even offered to exchange just to make it easier for them to keep the money in house, but nope. They get your money, then you are on your own. More people should know about this malfeasance. Way to treat customers who have bought from you previously in other cities with no problem. So in review, if you like a company that shows loyalty to return customers, Ashley is the last place you should shop. Learn from our honest mistake.
Very positive experience at this Ashley Furniture store. Leah was extremely friendly and helpful. Overall the process was very smooth. Would definitely buy furniture here again!
good experience with Miguel
We were very impressed from the moment we walked in. We were greeted upon entering and allowed to look around very comfortably. When we had questions we received the information quickly. Thankfully we found the sofa and loveseat that we wanted and made our purchase. Now we are excited for our upcoming delivery date. Thank you for a great buying experience!
We have always had such a great experience with Ashley Home Store and today was no exception. The manager was super nice in welcoming us and making sure we knew that if we needed anything we could ask one of their salespeople. We knew what we were there for so we went straight for that section. We did have questions and thank God Ben Woodman was there to help us out immediately! He answered all of our questions and helped us choose exactly what we wanted. In and out of the store in 30 minutes because he was that awesome. 10/10 and they will always have my business!!!
Awesome experience David the manager helped us with no pressure at all. Another Dave helped us with financing which was ridiculously quick and easy. We ended up saving a ton. I will definitely be back.
Had a great experience at the Piney Plains location today. Dave was great helping us find a dining room set that it our taste and room size.
Horrible experience with a salesman at Ashley who blatantly lied about services. Ended up having to refuse items and cancel order due to duplicity of sales person. Will never do business with this approach to customers.
This is our third time we buy furniture from Ashley and every time they forgot to bring something my first delivery they didn’t assembly my furniture they said that I didn’t payed the assembly fees and they was on rush but when I called the store I found that I payed everything, the second time they brought my mom electric bed and don’t plug it, this time they brought the 2 night stand and one of those was without the spike n no feet I’m tired buying from this company I thought they will improve they service but every time worse than before
Friendly helpful staff but store sticker prices are marked up. They will price match so bring printouts of lower prices from Amazon or Ashley furniture websites to get the lower price.
The sales rep, Ben, was amazing. Listened to my needs and didn’t try to push me to buy more. Very understanding. And actually listened to my life story, ha ha ha.
We purchased our expensive futon couch online and paid for delivery and set up. unfortunately, the delivery drivers were very "rough" with the delivery and damaged both the new couch and our apartment. Ashley Furniture customer service offered us "as is" compensation with $100 returned to us, which is why I am writing a review. the delivery service left small scratches on the couch which were cosmetic in nature. About a week into using the couch, we noticed stuffing coming out of the back cushion which is firmly attached to the couch. since this cushion is attached to the couch, no repairs can be done. Since we already accepted "as is" with a very small discount, despite contacting Ashely multiple times, there is apparently nothing that can be done. Never ever accept "as is" compensation for poor delivery service or minor issues. I also wound not recommend using Ashley. This is very poor customer service and they are not being reasonable. Now a very expensive (and new) couch will end in the trash with a laughable $100 token sent our way.
Just do not buy from Ashely and read all reviews. I also have same experiences about delivery and refund. Do not buy from them, period
Overall great experience! Ben helped me get exactly what I needed for my new place. He was very knowledgeable and very patient with my indecisiveness. He made the whole process very easy!
Customer Service is a big deal for me. My husband and I were in the local area just to shop around. Representative Shaquan W. was so nice. Even though we told him we were just looking, he made every effort to service us (answer questions, give his honest feedback on items, and make suggestions when necessary). He made us feel valued even if we did not visit the store with the intent to purchase. This meant a lot. Most sales folk won't even entertain customers if they know the customer is not looking to make a purchase. We appreciated the level of service he provided and will definitely revisit the store when we are ready. Thank you Ashley Furniture for hiring employees who care about SERVICING THE CUSTOMER.
Ebony is AMAZING! She is extremely knowledgeable and used a consultative approach to help a very indecisive buyer find the perfect sectional. If you’re shopping for new furniture, go see Ebony at Ashley HomeStore on Piney Plains Rd in Cary! Thank you, Ebony!
Had a great experience shopping for furniture for our bonus room! Dave was extremely helpful and knowledgeable but also gave us space to look around without any pressure. We were able to save a good chunk of money as well with our purchase! Would definitely recommend Ashley in Cary!
Very helpful, friendly and knowledgeable staff. Made my experience comfortable.
The store has a very good selection of options, well displayed. I particularly want to recognize our salesperson, Leah Hayes, as being patient and informative well beyond expectation. Other sales people contributed during our exhaustive (and exhausting!) search for just the right items, as well, which I very much appreciated.
We had an excellent experience here today which ended up with us purchasing a new couch! Voris greeted us and he was friendly but not overly pushy, when we were ready to talk about options he was super informative, friendly and helpful. We were kind of dreading this experience because of the cost and how overwhelming it seemed but Voris was super laid back and made it easy. We’re very excited to get our couch delivered! Thank you!
Ebony was amazing! I had been looking online for several weeks and decided to go in store and see what I liked. She was super helpful and informative. I was looking for another eye to bring my vision together and she was a heaven-sent. The whole process was a breeze and felt very personalized. First time buying from a franchise, so I was please with my experience.
The best furniture buying experience I have ever had. The rep was attentive to me requests and my needs. He listened. He didn’t push to hard. He was knowledgeable and he explained everything very well.
Website vs check out price was different. Language barrier with Customer service (out sourced calls) was horrible and difficult to communicate. Needless to say nothing was resolved. False advertisement.
Everyone was friendly and greeted me as soon as I came through the door. I knew what I wanted, but also looked around some to make sure there wasn't something else. The rep was quick and got me in and out as I needed to get back home to my son who had just had surgery.
Great customer service! The beautiful young lady that helped me made things very easy and quick I will definitely recommend this store to others.
Great choices, competitive price and friendly service!
Walked in and met Ben. He would check up on us but was not pushy which we loved. Super friendly and helped us with exactly what we needed. Plan to work with him again as we furnish our new house.
Leah was very helpful and wonderful answer all my questions. Customer Service was excellent
Staff was very friendly and helpful. Shaq was extra helpful in answering all our questions and concerns.
Your sales team is extremely pushy. When I tell somebody "I'm going to look around and if I need you I'll come get you." That's a polite way of saying leave me alone. I don't like being followed around a store. I don't like feeling pressured or steered. And I decided i will just buy furniture online because sales people are annoying.
My experience was great. The gentleman that helped me was informative, polite, not pushy, and answered all my questions very professionally. His name was Shaq. Very nice shopping experience!
Voris was amazing, great service and personality
Very friendly and answered all our questions. Lots of furniture to choose from right on the floor so we could really see how they felt when we sat on them. Very happy with our purchase!
We just bought a Storm 1.0 pillow to go with our split king Tempurpedic mattress and bed. Dave Ingle was our sales person, and he has been very helpful throughout our buying process. Dave has a great personality and he is a pleasure to work with!
Went to this location the other day to look around for new couch. I was greeted by Ben and he was extremely helpful and knowledgeable. I told him what I was looking for and he knew exactly what to show me. I was impressed with his professionalism and patience. I had a hard time choosing which one I liked the most and had a TON of questions which Ben answered every single one with ease. I didn’t feel pressured which was a relief. I am going to come back with my Fiancé very soon and get the one we want and will definitely be asking for Ben!!
Voris was a big help and made us very comfortable with our decision. He offered choices but did not push us into anything we didn't want. We look forward to working with him again.
Beautiful furniture. Great staff.
Dave was so helpful and kind as he helped us pick out our couch. He asked really thoughtful questions. Very down to earth. Myra is also incredibly supportive. Myra was patient and kind in helping my mom with her endless questions about which couch to choose! Thanks to Dave and Myra for all the support!
Wonderful experience with Ben woodard! He was so sweet and accommodating with our two kids running around and worked with us on crafting the best deal for our family. Above and beyond service that gave us a better deal than ordering the couch set online!
Went in last minute during the black friday sale and was able to get a really good deal on a new sofa and ottoman combo for my living room. Was a much more laid back experience than other furniture stores. I didn't feel pressured at all to buy furniture asap, and was allowed to explore the store at my own pace and call someone over whenever I had a question. Ben was really helpful in describing the pros and cons of each couch, and I ended up being really happy with my purchase.
No real problem with the store, but you can get a better deal just ordering online. Went in last week to order a couple end tables. Associate put in the information, price came in over $100 more than what I could get online. She also said it would be delivered next weekend. I told her no thanks, I'll get it online. Went home, ordered, and to my surprise it shipped that day and was delivered in 2 days. My advice: shop in store, then order online.
Excellent customer service! Ben was very knowledgeable and patient.
Ben was awesome! Ben was very knowledgeable and was able to answer all of our questions. I also liked that Ben didn’t hover over us while we looked at the merchandise. I highly recommend working with Ben.
Shaq Webley was very helpful in our couch purchase. He showed us many options and helped us narrow down our search. He was patient and kind. He was great to work with!
@shaq was great. He was a huge help and super knowledgeable about the furniture and answered all of our questions. Thank you for your help. Would definitely recommend this store.
Shaq was super helpful throughout the entire viewing and purchasing process as well as helping me get a great deal. Great experience!
Shaq W. was a great sell consultant, he has the right personality for Ashley company. Shaq was patient and attentive with assisting us and we was most appropriate. Thank you ,Cynthia & Brian
Benjamin was great. He listened to our needs and showed us options that worked for our family
Thank you Miguel for your exceptional help today! We are excited to take delivery of our new furniture next week. It was a pleasant experience today.
We had a great experience at Ashley yesterday. Ebony was fabulous! Very knowledgeable and has special talents with regard to design. She was very professional, helpful and very genuinely sweet. We will definitely be back to see her for our future furniture needs!
Great experience. Ben at the Cary store was very helpful. The store had everything displayed that I'd picked out online. Ben didn't hover and gave us space to find what we were looking for and then was there to answer any questions. If you're looking for furniture, go to Ashley in Cary and ask for Ben!
Had an absolutely great experience purchasing a couch here. Was greeted by Mayra when I entered the store, and she could not have been more pleasant or helpful. Guided me towards what I was looking for and was available for any questions, without hovering or pushing for a sale. 5 stars. Would do it again.
Had a great experience on Black Friday! Ben was great from start to finish - helping me measure, printing out all my top choices and was super nice! I’m sure Black Friday is a stressful day but Ben didn’t break a sweat- thanks so much! Excited for our new couch!
Ben Woodman! He's informative and quick if you're in a time crunch. Great Ashley location with the newest tech recliners/couches. Will return again.
We stopped at Ashley furniture for a pull out bed. After talking to Leah we ended up getting two couches and a rug. She was very kind and helpful. She made sure all of our needs were met. Great customer service will return in the future.
Leah did such a good job helping us out find our sectional couch! She gave us the space to privately discuss with each other what we liked but was always nearby if we had a question! When we found the sectional we loved she sat down with us to help us design the pieces and shape we wanted! She even worked with us on pricing to get the best deal possible!
Buying the bedroom set was low key. Karen was not pushy and let me have the space to look around until I was ready to talk about cost. Prices are inline with other options of same quality.
Ebony was so helpful and kind to our kids. Answered all of their questions and made sure to talk to them.
Visited Ashley this weekend and worked with Shaq to buy a loveseat. He was friendly, helpful, and knowledgable - a great salesperson. I don't like to be pressured by sales folks. Shaq provided all the service I wanted with no overt pressure and no subtle pressure either. It was a great experience!
Sales rep Ebony was extremely helpful and excellent on her job.
If you are in need of furniture - this is the place! Stop in and visit Matt (he's the expert). We were in need of furniture for our daughter and Matt went above and beyond making sure we were taken care of. The quality and service both were excellent. Thanks Matt for making sure we are all set with her big move!
Shaw was great
(Translated by Google) Thank you Miguel, excellent attention, this is how it has to be to follow up on orders (Original) Gracias atención Miguel excelente así tiene que ser dar seguimiento a los pedidos
Greg Noyes helped me with some furniture options. Great experience, Ashley HomeStore is lucky to have him!
We had an awesome experience at the Cary location. We bought a Dining Room Table and a sofa with the help of Ebony. She is so nice, helpful and knowledgeable! She spent a lot of time with us and made the entire process enjoyable! We highly recommend Ashley Furniture (Cary location). Ask for Ebony!
Great service. They helped us find the perfect furniture to match our existing style of furniture.
Bought from here. Paid cash in full. 2 items. Both had mfg. defects. Will not honor warrants. Do not return calls. Going to put them on tv. Tell everyone about this.
Ebony was so helpful and nice. It made the buying experience so much easier.
We visited your store on November 11th and worked with Matt Zakarian. Our experience was great; he was incredibly helpful and patient in helping us find the perfect matches to all of the pieces we were choosing. He spent 3 hours with us, and because of his dedication and time, we were able to furnish 4 rooms for our new home. He even moved furniture around the store so we could see it together -- ensuring that we made the best choices for our home. He also listened and was able to make suggestions based on our needs. The management team was also incredibly helpful and ensured we got the best deals possible! Overall, the staff was just very friendly! This was an awesome experience, and we will not be shopping anywhere else for furniture!
Greg was a big help! Got exactly what I wanted!
Ebony was great with talking through options and finding the best fit for my apartment!! 10/10 recommend coming to this location and work with her!
I would like to recommend the Ashley HomeStore (Cary) and Karen B. to anyone searching for quality, stylish furniture. She was very knowledgeable and courteous, and answered all of our questions patiently. After looking at 5 different furniture stores, she made our final decision an easy and inexpensive one. Will definitely return!
We have used Ashley for our furniture needs since we moved to the the area 3 years ago. I went in today for a leather couch and spoke with Shaq. He found exactly what we were looking for and in our price range in less than an hour. He made the process seamless! I highly recommend Ashley for your furniture needs.
I never leave reviews, but today I had to leave a review because of the amazing experience I had today at Ashley Furniture (Cary location). We were assisted by a wonderful lady by the name of Ebony. From the moment we walked in, until the moment we checked out Ebony made the experience a breeze! She gave us insight on what would fit best in our home, helped coordinate dining and living room furniture. We left out happy and with everything we were looking for! Highly recommend asking for Ebony at this location.
We appreciated Ben Woodman’s time while shopping today! No pressure sale and he gave us a great deal.
Had probably one of the best customer service experiences I've had in any store or doing any purchase in the last 5 years. We came to look at mattresses and the personnel here were more knowledgeable and accommodating than at mattress specific stores. They were not pushy, our obsessive borderline neurotic need to know everything and try everything 80 times was treated with kindness and helpfulness. In particular David the general manager was just fantastic. Just... Couldn't not put this here even though I generally don't bother with reviews. We almost considered looking at furniture as well just because they customer service experience was so great.
Voris was courteous and helpful. He was poised and knowledgeable and not pushy.
I stopped in to look at couches. I have dogs and was looking for something that would hold up to the furry beasts but also be reclining and supportive. Ben Woodman was very helpful and knowledgeable in answering my questions, and I appreciate his assistance in deciding what to get.
I just moved to North Carolina and in search of new furniture. Greg Noyes was very welcoming and eage to assist. I found the perfect sectional for my new home!
We had the best time picking out our couch at this Ashley location. The woman who helped us (Mayra H.), was knowledgeable and made the process of purchasing super easy. We will be back!
I had the BEST experience here with David. The second my boyfriend and I walked in the door, he wanted to help and he made the entire experience comfortable and easy. Honestly, to anyone reading this, just ask for David upon arrival. He truly makes the “purchasing” process less stressful… and that’s what you want.
Ebony was amazing! Her expertise in design , patience during patience and ability to work with out budget was fantastic!
Go see Dave in cary, best experience we have had during our furniture search as we went to many places before going to Ashley’s. Good prices better customer service.
The salesman Voris was very professional. We found what we were looking for. No hard sales but overall great experience
Great customer service from Greg Noyes.
We had an excellent experience at Ashley Furniture in Cary. We met Sales Associate, Ben Woodman, as soon as we entered the store and started chatting with him. We told him what we were looking for and he helped us quickly and let us know the availability of the sectional we were interested in. He was very friendly and knowledgeable and made the whole process very easy. Our furniture was delivered and so far we love it! I will shop here again in the future.
Greg Noyes was great! Very knowledgeable and helpful and most importantly was not pushy.
We purchased a bedroom set. There were several to compare and we are pleased with our selection. We were helped by Voris McBurnette. He was very knowledgeable and showed us furniture that fit what we were looking for and not stuff that was clearly not appropriate. He gave us a good deal and was friendly and professional throughout.
Customer service is horrible. They do no honor their extended plans. Will not shop here again
I purchase an accent chair and ottoman and the staff was amazing. Furniture is not my thing, but the ladies went out of there way to help find what would work with my home. Great service and a great experience.
no pressure, no stress. good prices and selection. would do it again!
Mayra Hernandez was marvelous. She helped us get what we wanted. She even took the time to try and locate a discontinued item for us. Thank you Mayra
No recliners that are reasonably priced or something like movie theater recliners. Very disappointed.
I was immediately greeted by Shaq when I walked in the store in Cary NC, very polite. Told me about the different sections of the store. Gave me time to look around for a living room furniture. Shaq was very knowledgeable about the couch and loveseat I picked out and helped me get the best possible price. I didn't feel pressured to make a purchase. Shaq was personable, professional and well spoken. Waiting on my delivery.
Enjoyed the experience with Voris & Myria, worked with us on what we needed. Thanks!
Bought what I went in there for and service was helpful and friendly
The best furniture, great quality, designs coming from my dreams. Can’t ask for more. Miguel Medina from Cary store was so helpful.
Great selection, very helpful staff, and they matched the online price. An overall great value and experience. I cannot comment to delivery because that hasn’t happened yet.
Today I had such a great experience at Ashley HomeStore with Shaq Webley, I had to share it. Shaq helped me pick out a beautiful bedroom suit with a Tempur-pedic adjustable mattress. I was very impressed by the knowledge he had of the Tempur-pedic bed and adjustable base as well as the furniture in the store. I love a sales person that when I ask a question he knows the answer. Shaq knew it all, I was impressed. So impressed that I also ordered a sectional sofa. I left the store very satisfied. I recommend going to see the Shaq.
My husband and I had such a terrible experience here and will absolutely NEVER be purchasing from Ashley Furniture again. We thought we were in good hands with Ben and then had such a horrible experience with the delivery of our couch. The eta kept getting pushed back and it ended up not being delivered until closer to the evening. An entire Saturday of ours was completely wasted as we needed to be there while the couch was set up. We originally thought the concept of modular couches was innovative being that if we ever decided to expand the couch we could, but after having the couch put together and after using it I do NOT recommend this. It is very obvious that it is not one piece and looks so tacky for how ridiculously expensive it was. To make matters worse, each section has a separate electrical plug and apparently, Ashley Furniture can provide one cohesive piece to connect them all under the couch, but this was never mentioned. Also, why wouldn't this just come with the piece? We paid enough for it didn't we? The way things were handled with our delivery issues was completely unacceptable. For anyone considering Ashley Furniture for a couch, go to Big Lots. Please. You'll pay much less and you'll get a quality piece of furniture.
Do not and will not recommend Just bought a couch that got delivered to me two days ago. When the girl at the store told me the measurements she told me the depth wrong before I placed the order. Got it delivered and I kept looking at it because the depth seemed much deeper than what she had told me. I measured it and it is 4 inches difference which is a huge deal because I have a small living room space for it. The couch is brand new. We haven't even sat on it yet. I called customer service today asking to exchange it for one similar and to return this one. The lady told me they don't do returns anymore because of Covid???? Covid? We aren't in 2020 anymore with Covid Their website says you have 30 days if you are not satisfied but clearly that's not the case. The lady on the phone said that I am pretty much stuck with what I have. I literally have several pieces of furniture from Ashley and WILL NEVER purchase something from them again. I couldn't give this less than 3 stars because they force you to give them at least 3. Never again.
Ben was great! He gave us plenty of space as we looked around, was there to support with any questions and recommendations, and helped us get the best deal on our couch and loveseat.
Voris was great to work with and provided great service.
Shaq was absolutely great. Very professional and very knowledgable in all the furniture in the store. Would highly recommend!
I stopped in to Ashley Furniture in Cary and was just looking and sales consultant Dave Ingle was so helpful and knowledgeable that I ended up buying a dining room set and a bedroom set. His assistance made me realize the great deal and quality I was purchasing. Kudos to Dave Ingle
I went to Ashley's store 3 weeks ago during the Labor Day sale and purchase a leather recliner sofa and loveseat. I waited to have it delivered today 9/24/22. However when the truck arrived it only had the love seat on it I was informed that the sofa was damaged now no one ever called me to tell me anything about the damaged sofa so I called customer service and once I looked at the love seat while I was on the phone with customer service the love seat was damaged as well but they still sent that out. I sold all of my furniture living room furniture rather and I had nothing to sit on because I knew my furniture was coming today this is the second time I have bought something from Ashley's Furniture and was not satisfied damaged goods. You would think a company with the big name as Ashley's Furniture that you would be expecting a little bit more I thought I was done with Ashley's Furniture the first time I ordered but today I am most definitely done with ordering from this company ever in life I will give my money to someone else because I have had two bad experiences with them. I cannot believe I did not get a phone call about the sofa being damaged and I cannot believe they sent the love seat that was damaged that is not good I am upset disappointed! I will NEVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN! I called and left a message for my sales rep Mayra from the Cary store on 1401 Piney Plains Road and I left her a message and she has not contacted me either that's very upsetting as well. People will do anything to get your business give you their phone numbers smile laugh talk with you but they really don't mean it they're all about making a sale they could care less what happened to your furniture or what happened to your experience that you've had with them all they want to do is make that money so they can get that Commission. Hopefully someone will read this review and decide not to spend their money at this company again and if you do I hope that your experience with them is better than mine because mine really sucked!
The environment and shopping experience at Ashley's was fine. Ben, the salesman who helped us, was professional and personable enough. He is very reassuring that he's your man and he'll take care of you. 2 grand later and we had our new three piece couch ordered. Day of delivery is a nightmare. My expected window for delivery was 11:00 - 2:00. I received my furniture at 6:30 PM. I burned an entire day of my time because of their incompetence. Then when the furniture was assembled, it turns out you need a special adapter to plug all the pieces in. But DON'T WORRY, Ben will take care of you. Well after three weeks of waiting for his help I found another solution. I won't be spending another dollar at Ashley furniture. Once the sale is made they don't give a hoot about you or your problems. They overbook the delivery truck and take absolutely ZERO responsibility when things turn south. Have a bad experience? Well it'll cost you a restocking fee to give them their garbage back. Save yourself the aggravation and disappointment, shop online or go somewhere else. edit: Ashley Furniture replied to reach out to them. If my experience was so concerning, they could have remedied it weeks ago. I won't be taking any more time to be bothered with them, if they want to reach out to me they have my contact info. Edit 2024: The couch we purchased from Ashley's is the most uncomfortable piece of furniture we have purchased in ages. Not a day goes by that we tell ourselves we should have gone somewhere else. We went to Rooms to Go for our most recent furniture purchase. Not only were the prices awesome but delivery/setup was made during the estimated window
Ebony Harrison was an absolute joy to work with! She made the purchasing process so quick and easy for me! I am very excited to receive my couch!
Came in looking for a bedroom set but needed it delivered to another state. Unfortunately they weren’t able to do that; which we understood and at that point, we would’ve thought our sales guy, Voris would have went on to another customer who would potentially buy furniture. However, he was just as attentive to us as if we were spending thousands. We only ended up spending $800 on accessories but he treated us as if we spent $8,000. If you go to the Ashley at Cary Crossroads you definitely need to see Voris!
I worked with Ebony. She was such a pleasure to work with. Thank for all your help.
This place made me feel so at home. I love the quality of the furniture and I had so much fun stocking up for my home here!
I worked with Ebony and she was a pleasure. She listened and was able to find everything I needed for the right price. Thanx a bunch
Leah was warm and welcoming; showed us the available color of the sofa. David, the General Manager, was friendly enough to say hello and offer us a bottle of water. They have many mattresses to choose from, and they gave us a comfort test. I found out more about mattresses in 10 minutes than I thought was possible. The store is next to Lowe’s and behind McDonald's. It’s beautiful and bright when you come inside.
friendly staff
Cassie and team were very supportive in helping with our purchase. Thank you Cassie!
Mayra offered great service!
I had an amazing time working with Mayra at the Cary location. She kept me up to date on my order.
A large variety of products to choose from.
I dread shopping for furniture as much as buying a car but Ebony made the experience like hanging out with a good friend. She found me a couch in cream (exactly what I was looking for) and super comfy mattress to sit in a gorgeous Art Deco frame - all for $600 UNDER my budget. Don’t dread, ask for Ebony!
Went in for a dresser today, and Ebony helped us find the perfect one within a few minutes! So happy. Ebony is great 👍
One of the worst stores to buy online from. What you see in Ashley store is not what you get online. First they mess up my delivery - the rails for the bed I ordered were missing. Second, for that same bed, I was expecting a wooden frame (as I had seen in store) but what was delivered was a configuration of a metal frame. Order 2 - I ordered an accent chair and they sent me a defective part. When I called the customer service, all they did was said sorry and gave replacement part. I would never buy anything from Ashley.com. I placed 2 orders and both had either missing or defective parts. On top of it, their escalation team is super unhelpful. If your stores and online stores are so disconnected, why have them in the first place. Extremely disappointed with Ashley.comUpdate: Order 2 - Accent Table - Color ripped off from the table. Everything they have sent me so far is either damaged or missing parts.
Ebony was AMAZING. Highly knowledgeable and easy to talk to. She gets it completely. She listened to my wants and needs and I am so excited to get my sofa. 😊
Beautiful furniture. I went with my daughter to find a dresser that matches a bedroom set she bought 3 or 4 years ago and she was still able to find it.
Thank goodness I called the Cary NC store. Mayra was OUTSTANDING! Fixed everything, went above & beyond to make sure all was good, gave me her cell number, told me what I needed to do, put my order in for me over the phone. She put the excitement of purchasing new furniture back into my experience! I tried ordering online with nothing but issues, then trying to connect with customer service via phone was ridiculous. The guy who answered was nice but had a hard time understanding what I was talking about, he spoke with his supervisor, came back on line to tell me that his supervisor suggested I order online. Eeh...that was the issue! So I asked if I could speak directly with her, asked him what her name was, he said he didn't know her name & hung up!! Yikes! That worried me even more. So, decided to use the chat option which worked better, but still didn't get to the bottom of issue with the order. So, thought best course of action was to call a local store. And, I'm so glad I did. I can't say enough about Mayra and her special attention she afforded me! Highly recommend this store and Mayra! Thank you!
Thank you Ashley Furniture Store Cary for your outstanding customer service and professionalism. We appreciate you taking care of our service issue and making our buying experience complete. Special thanks to Store Designer Ebony Harrison who took the time to listen and extreme gratitude to GM David Walters for taking care of a problem that was not even yours to solve. Their tireless efforts to ensure we were happy is appreciated. I highly recommend Ashely Furniture Store, Cary and will definitely use them for future furniture purchases. Lisa & Bill
Ebony was awesome! She listened to what I was looking for and took her time in helping me select the perfect pieces. Labor Day sales helped me save money as well.
If you're looking to purchase furniture with confidence, Dave Ingle is your guy at Ashley Furniture in Cary, NC. My husband and I are first time home buyers and excited to furnish our new home. Our first visit was very pleasant and Dave was patient with our questions and super helpful. He knew we were not going to buy anything on this date. Three weeks later we went back as we were ready to purchase. He remembered what we liked and things we talked about during our first interaction. We never once felt Dave was a pushy sales person and he considered our every concern and question with empathy. During our second visit Dave came to us with the best final price from the start. We signed same day and are excited to build memories in our new home with our new furniture. Dave has us as life time customers and will go to him for any furniture need. Thank you Dave for this awesome experience!
Ordered a couch in May, still haven't received it.....it's September. Update. Ashley saw my review and gave me a bogus number to contact. I messaged it twice for 2 days and nothing happened. I will definitely never shop there again and still have not been compensated from the agent.
My mom and I enjoyed our visit today as we searched mattresses. The salesman Vorce McBurnette was informative and a good listener. Thank you
Vores was amazing, very thorough and understanding of what we wanted.
I've had an amazing time working with Ashley Home Store! Ben Woodman helped me get a couch immediately. I had a terrible experience over the past year trying to find the right couch and Ben got me taken care of the first day I met him. Thanks for the great experience!
Leah was amazing today! she was very informative and did everything in her power to help out my mom. Thank you so much for today!
The furniture is excellent quality, sales person extremely helpful. Even got us a nice discount. Will be going back again.
My husband and I just recently purchased a few pieces for our home. We loved the selection and had such a wonderful experience with Ben W!! Ben greeted us the moment we walked into the store but gave us plenty of space to look at the showroom by ourselves. He was not consistently looking over us or interrupting us as we walked around. When we were ready, Ben was there to answer all of our questions and adjusted our quote multiple times (because I am indecisive) without any hesitation. We stopped by to find quality pieces -- but will definitely return due to Ben's hospitality and professionalism! Thanks for everything!
Had an amazing experience buying from Mayra! She made the process very easy.
Dave was extremely helpful and knowledgeable about every question I had! He made my shopping experience so easy and stress free, I’m upset I didn’t come in sooner. When you go ask for Dave!
Staff(Leah) was very helpful. She didn't hover while we looked around the showroom and "tested out" the furniture, but was readily available and knowledgeable when we had questions.
We made our first purchase for the new house! Super helpful that delivery can be held until we are ready for it!
Met with a Cary store manager, Rich, after a quick phone call on what I was looking for - we walked the store to check what was on hand, found exactly what I wanted, rearranged the sectional to take measurements on the configuration I needed for my home and knocked out the paperwork immediately after. Fast, efficient, courteous and helpful 👍🏼
Just bought a new sectional. We love it. Shaq made the experience easy. He was very helpful and had a lot of patience with working with us. My kids were so excited and husband and I were a little distracted. He jumped in and cracked jokes and made the whole thing run smoothly.
Mayra helped me pick out some pieces for my new living room and made the whole process real easy! Great product knowledge and customer service.
Mayra Hernandez was a huge help us. We needed a mattress that could be picked up same day and she worked with us to find exactly what we needed. She also worked with the general manager to get us a huge discount on an adjustable base.
The Sales Manager was extremely nice and very helpful. We looked at several recliners, some of which he suggested, and was able to make a great choice. He gave a great discount on the selected recliner and explained in detail about the extended warranty. I typically do not purchase extended warranties but in this case the warranty covered so many things, it would have been foolish not to purchase. The customer service we received was excellent. Would highly recommend Ashley Home Store.
Our sales person was not pushy, she was there when we needed her.
I worked with Mayra at this location and had a phenomenal experience. She was extremely helpful and a pleasure to work with, and was able to help with all of the questions we needed answered. Great experience overall!
My partner and I bought a couch from Rich here and he made the whole process so easy and pleasant. Rich was very attentive to our requests and was always quick to respond to all our inquiries. I highly recommend shopping here and asking for Rich if you can!
Great and fast service! Outstanding overall!
We had a great experience at Ashley Furniture…Great team and friendly staff… Ask for Ebony, she was patient and helpful.
Good customer service at Ashley in Cary nc
Mr. McBurnette Jr. helped me and my family find a very nice couch, which just happened to be on display in the Ashley store showroom floor. Boris was very mannerly, kind, friendly and professional! Thank you Voris for helping us.
What an experience! I have been to many other locations as we were getting ready to move in our new home but nothing compared to how kind, knowledgeable, and patient Ebony was with my family and I. She understood my vision so well. I would recommend her over and over. I love my furniture so much and the way she staged it, helped a lot. Thank you!
Karen was absolutely amazing to work with. She was very professional, informative, and helpful. We look forward to working with her in the future! Thank you for the great experience! Editing this review: (one year later) She told us (the couch we purchased) does not pill and the couch that was on the model floor has not had any troubles. “people are constantly sitting on it and it’s in perfect condition” our couch is so ugly from pilling and lumpy. It’s extremely disgusting and disappointing you would lie for a sale. We haven’t and will never shop here again.
Shaq was awesome!! Best salesman ever!!
Had a very good experience working with Shaq in purchasing our media room recliner sofa. Shaq was very personable, professional, and knowledgeable as he showed us each piece we were interested in. He was always at the ready to answer any questions, but also gave us plenty of space to explore at our own pCe. All in all it was better than I normally expect from a major shopping experience. And the sofa is nice too! Thanks Shaq!
I hate furniture stores and overall would rather order online just to avoid sales folk. Couches are hard to try out online, so we went into the Cary Ashley Furniture and we’re lucky to have Matt Z as our salesman. What a great help! He literally went out of his way to make sure we were well taken care of and was super helpful as we had several hiccups with delivery date changes (our changes - not AHS).
Great experience. Shaq was very helpful and informative! Will definitely be back for any future furniture needs.
Great experience here. Very personable staff that was extremely helping me find what I wanted.
My girlfriend went in to get a couch. She found one and her and the sales person (Shaq Webley) wrote up the paperwork. He told her that under the extended warranty which was I think $129.99 "diamond care plus" that any rips, tears, etc were covered by the insurance plan for 5 years, even if the rips/tears were caused by pets/claws. This sounded unbelievable to me so I looked into the warranty and sure enough it IS NOT covered. I felt this salesperson - Shaq Webley blatantly lied and tried to upsell the warranty. I called the store directly and they said that we would have to wait for another phone call within 24 hours for them to cancel the warranty which to me makes no sense.
Thank you Shaq for helping find a perfect couch for us 🙂
Very pleasant experience. Came in for a couch and Matt Zakarian was extremely helpful in helping us find the perfect one! He pointed us in the right direction and made sure we were happy. We really appreciated his help.
Great experience . Shaq was professional, thorough, and wonderful to work with through the process of selecting furniture.
We had a great buying experience here. Matt Z. was very patient and helpful through the process and we left feeling like we got good value from our purchase. We always shop around but end up buying from Ashley.
I always have a good experience at this store, last time We had the pleasure to work with Shaq, he was awesome, very polite, knowledgeable, and patient, he took his time to explain everything to us down to the last detail. I strongly recommend him if you have to visit the Ashley Furniture store in Cary.
Super helpful staff, was helped by a wonderful employee names Shaq! Would highly recommend this store!
Great experience with Shaq with purchasing a new sofa! He was very quick and knowledgeable!
Matt was a great person to purchase our living room set from. He took his time and was not pushy and it was a great experience. Ask for Matt and he will take care of yiu.
Shaq was awesome. Thanks for making my purchase easy!
Huge shoutout to Shaq for his help shopping today! He helped us to find what was best for us and get a great deal. Incredible service!
Shaq was incredible. My fiancé and future mother in law just bought new bedroom future to start our new life together in our new place. Hooked us up and I am so appreciative
Shaq was very knowledgeable and patient with our questions while mattress shopping. I recommend you go see him.
Matt Z. At the Cary NC store was beyond WONDERFUL! I came to the store with my 5 year old son as a single mom. The patience Matt exuded with me was so appreciative. He was so kind to me. He delivered exactly what I wanted and needed. If every salesperson could be like this and make a shopping experience this smooth and comforting that would be fantastic! You never know the reasons why someone is shopping or why they walk in to a store. It’s not always a ideal situation for people but to have someone just be kind and patient means A LOT. I can’t thank him enough. From a very thankful customer!
Ben woodman was extremely professional and helpful. Thank you Ben!
Shaq was very helpful and informative on the products I inquired about. Talked and took me around to show me similar products to what I was looking for as my product wasn’t on the display floor. Very courteous and displayed excellent customer service and saved me some money where I thought I couldn’t. Will be doing future shopping at this location.
Shaq really helped me through the process of looking at the different available items. He also helped me find a good mattress match
Mr. Shaq was really good in assisting us in the whole process of buying the furniture.
Exceptional experience at Ashley Furniture in Cary, NC because of Ben Woodman! Ben was accommodating, helpful, honest and patient and very, very informative! This was the best furniture shopping experience ever - and I hate furniture shopping. Go see Ben!!
Our second attempt at delivery (2 weeks ago, they showed up and were extremely rude to my wife so she refused service). We finally got rescheduled, was expecting delivery between 12pm-3pm. At 3:08 I call to see what was going on, I was told that there was a delay and that they were still en route. (Which I was never notified of) At 5:15 still no delivery, no motion on my ring camera, no knock on the door, nor any ringing of my doorbell. So I call back. I was then told that there was an attempt to deliver my item at 4:23 and that no one answered the door. I was home all day long and the only motion at my door was from the Amazon package delivery at 12:16pm. The “delivery drivers” took a photo of my door from the street and never even approached nor attempted to walk on my porch. Completely unacceptable, we have been waiting on a bed since November 13, it is now 8 months later and we still have not received our product and have had multiple poor customer experience situations. I would not recommend ordering from this company as it seems they lack the proper staff in place to ensure a customers needs are taking into consideration.
Great experience. Ben was very helpful in guiding us through our options until we found couches that were the best fit for what I was looking for.
I worked with Shaq Webley, this gentleman was extremely professional and informative. He was able to answer all of my questions as well as assist me in finding furniture that worked for myself and my family. Thank you Shaq. Ronald Allen
I went in to Ashley and was slightly overwhelmed, and I didn’t know where to start. Ebony was cheerful and full of knowledge. She made everything smooth and easy for me. She helped me every step of the way. I will absolutely be coming back to see her for all my furniture! Thank you Ebony!
Shaq was very helpful when I came in to try recliners. I ended up purchasing a sofa for a great price.
Dave Ingle was great. Gave us information about where to find what we were looking for and didn’t hover as we looked around. Very informative about shipping and delivery expectations.
Shaq was great! We came looking for a couch, left with a couch and bed. Also, Shaq was patience and answered all the questions we had. Had a great experience!
Had a great experience with the purchase of bedroom items from Ashley. The person that tended to us, Shaq Webley was very helpful, has lots of knowledge of the products that are on the show room and was very easy to deal with and provided answers to most of our questions. My wife and I were much impressed with the customer service provided.
Excellent customer service!! Karen made it so easy to make my decision for a new couch and helped me get a great deal! Highly recommended!!!
the worker i believe called mat helped my family put getting a bed he gave us a deal for it but told the manager it was a chest we were buying so we had to go back and do everything all over because he those not listen to what people want.
I had the best experience with Ben! Very professional, no hassling as I took my time for 3 days trying to figure out what I want. He was very patient with me and most importantly, knows his products. Buying a new sectional couch was the easiest process for me because of him. Go see Ben!
I had the best experience with Ben! Very professional, no hassling as I took my time for 3 days trying to figure out what I want. He was very patient with me and most importantly, knows his products. Buying a new sectional couch was the easiest process for me because of him. Go see Ben!
Excellent, lot of options for bed frame and other furnitures, staffs are really good and patience. They helped with lot of options..Lot of good deals for thanks giving, additional price match with online price, worth buying it..
Mr. VORIS McBURNETTE was very patient with me and so helpful! I had to get a certain size for my loveseat, and I expected it to be a challenge. He showed me exactly what I wanted! I went to another store to see the availability for the cost and size. It was a good idea, because I seemed to be just another customer and was treated like it. Although the other place was cheaper, the quality was not comparable! I returned to Ashley, and I know that I made the right decision! Their good quality, and level of service is well worth the price difference! My son and his wife are planning to go to see Mr. VORIS McBURNETTE to make their large purchase and selection!
Mayra Hernandez greeted us at the door as soon as we entered and let us know about the sales going on over the holiday weekend. She allowed us to shop without any hovering and then was able to answer all my questions and get me a great deal on what I was looking to purchase that day. Checkout was a breeze, I highly recommend seeing Mayra the next time you go to Ashley Home Furnishings!
Very helpful people and good quality furniture
Karen was very knowledgeable about everything. Thank you for the great service.
Exceptional customer service. Voris greeted me immediately upon entrance to the store and was so pleasant and knowledgeable. From start to finish the experience was seamless. Lots of options to choose from. I will definitely be back!
Not pleased that you have to wait more than 2 months to get your items.
Did not have a great experience. I was supposed to have a delivery between 8am-10am and the delivery did not show up until after 6pm. Then, the movers put a huge scratch in the floor and will not reimburse anything unless I get multiple quotes from flooring companies to submit to them. I have never heard anything this ridiculous, nor have I ever had any movers ever put huge scratches in the floor. Never again.
Matt was very knowledgeable and patient. He explained all aspects of the furniture we purchased in addition to the delivery. I would highly recommend Ashley furniture to my friends and family - telling them to ask for Matt Sandy mcfarland
Voris was intuitive and helpful in our small trip to browse for furniture. He made great conversation and knew the answers to even the silly questions we had. Thanks for the help!
I went to Ashley Homestore in Cary NC today. My CSR was Shaq Webley. He was professional, personable and patient. I asked him if there was a survey I could take to show my appreciation, and I rarely ask to do a survey. It's just that good customer service is so rare, I had to at least express my gratitude.
We were greeted immediately upon entering the store. Karen helped us find a couch that was perfect! She listened to our preferences and showed us the relevant options. She was patient with us as we figured out what we wanted. Karen also looked up different styles, options and add ons (e.g. storage ottoman) and was very knowledgeable. Thanks Karen for helping make our home more comfortable!
My boyfriend and I just went to this location and Matt helped us out and we ended up buying a coffee table because he was so great! Service really matters and he made us have a great time shopping at AFHS! We will be coming back and asking for Matt every time.
Your company accepted an in-store order for a James using my email address. I received an email asking for confirmation this morning of delivery on Saturday, 6/26, in Cary, NC. Know how I know it's in Cary? Because I now have James' physical address. I tried to use the virtual assistant (as was suggested on the email I received) on the Ashley Furniture website to let you know an incorrect email address was used but that was frustrating. The virtual assistant couldn't understand my issue even though i used as few words as possible...it kept asking me to choose from it's list of three options until I finally typed "help". Then I must've gotten a design person who quickly understood why I was trying to contact customer service and transferred me...to someone who ended up telling me that it was likely a technical glitch and to ignore the message I received. Technical glitch? I've never shopped at an Ashley HomeStore...how would you have my email address? And how is that an acceptable answer?? Then that person told me to call a number since the order was an in-store order and they can only help with online orders. I was done wasting my time and decided to write this review instead. I really hope your company protects their customer's information better and takes information security more seriously in the future but I'm not holding my breath. And I hope you care enough about your customer, James, to try to reach out to him about his order/delivery.
Ben was fantastic , he has helped us multiple times before and because of his great customer service we keep coming back every year ! Thanks Ben and Ashley’s Home Furniture.!
Fantastic customer service
It was a pleasant experience at the Cary location. Dave was very helpful, he gave us a lot of detail information about the quality of the furniture we were buying. It was nice to work with someone with a lot of patience and knowledge to there customers. I would recommend Ashley to my friend and family. Thank you Dave.
I would like to thank Matt Zacharin for an amazing time and express what a fantastic job he did. I am a very indecisive person and Matt was very patient and very understanding of my needs. Thank Matt and Ashley Furniture, we will be back for more business.
Great service by Dave. Products were in stock.
Had an incredible time working with Dave Ingle, I have not had this good of customer service in a long time. I would highly recommend him to anyone.
Excellent customer service. Matt was great. Delivered when they said and on time. Setup was quick and everything works. Delivery guys were very nice and professional.
Outstanding experience! Duane greeted us as we entered the store. He introduced himself, explained the current sale, promotion and even an upcoming promotion. We said that we were pressed for time and looking but will be back to buy n a few days. To our surprise, he was ok with that and said that he would check on us later. He left us to shop quietly and uninterrupted. He did return to us and showed us a few things and we never felt pressured. He gave us his card and we returned on a prearranged day and time. Highly recommend Duane. We later spoke with Manager Bobby Byers whom we were acquainted from the past. Bobby took time to explain several things including delivery and expectations of a availability. Both men made our experience seamless and pleasant. Will likely return when the need arises.
Worst buying experience ever. It took them over a year to deliver my bed set and the nightmare continues. This is broke that doesn't work its been one bad thing after another. The entire experience has been a never ending nightmare. I would not recommend Ashley's to anyone.
Never in my life have I dealt with such a disorganized and unprofessional company. Headache doesn’t even begin to describe my experience. I’ve been told numerous different stories (all of which are conflicting) and had two failed deliveries. Who knows if or when I will get a delivery for the furniture I paid thousands of dollars for over a month ago. Take my advice and spend the extra money to get furniture and delivery from a reputable company. The quality and experience will be well worth it.
Great experience with Matt
Ben is a fantastic salesman, very considerate and goes out of his way to help you out.
Came in without a lot of direction, and the staff was very helpful for my friend and I. Definitely helped us answer the questions we had
Customer service was great and the staff were friendly
Wonderful customer service from Miguel!! Highly recommend. Very knowledgeable and won’t waste your time!
SO HELPFUL. I can't say enough how helpful they were when I was trying to buy a couch, went above and beyond.
Worked with Mayra at the store. She was very patient through the process as we kept changing our choices and she was very patient through out. Let’s hope the delivery process is equally good.
Matt, who helped me and my wife order a table and chairs, was fast, easy and very thorough. He was professional and courteous the entire time and truly appreciate his work effort.
Walked in to check out the sofas. Was met by Leah who showed me different options based on my preferences. She was very knowledgeable and helpful, and I was never pushed on anything. I ended up working with her through email to ultimately make a purchase. I feel it is a great value. Haven’t received the sofa yet, so this is a review about the purchase and price opinion. I recommend taking a look at Ashley furniture if you are in need of furnishings.
The drivers showed up at 645am, as they said they would. They proceeded to take some of the items of the bedroom set upstairs, and start putting them together. I noticed a gouge in my floor going up the stairs and pointed it out. The driver was adamant that he didn’t do it, then proceeded to say he would not be taking anything else upstairs nor would he be finishing assembly. I asked for their names and he walked away mumbling to himself, got in his truck ignoring my question entirely and drove off. I now have half put together bedroom furniture, along with one piece that’s not put together at all. I have never been more upset with a company; Professionalism is very important to me, and it was evident that neither driver possessed that. I would not recommend Ashley furniture for any of your furniture needs - there’s plenty of other places that are far superior to the service they (didn’t) provide.
We just moved to the area and had to leave a lot of our furniture behind. We decided to treat ourselves to a nice bed and a new couch. Mayra was absolutely wonderful through the whole process. She let us wander the store at our own pace, answered all the questions we had, and never pressured us to pick anything we didn't like or to "hurry up and buy something". When it came time to work out the financing, she listened to our concerns and worked with the finance manager to get us the terms we needed. If you go to the Ashley in Cary, make sure you ask for Mayra!
We had a pleasant visit with Boris. However, we feel that the prices are high.
I had a great experience with Dave and Ben. The team is very supportive. I had a budget and they helped me stay on budget. Glad I went there! Thank you!
I made a purchase from Ashley recently, Duane Moore and the manager David are very helpful. I had a satisfied experience shopping there.
We had a pleasant experience at the Cary, NC location. Dave helped us with the details of quality between the furniture pieces we liked. He was very informative and was very sweet with our daughter who thought the store was her own playground. I only knocked a star down because while I understand commission based sale, I had hoped my word would be respected when I stated that I would take a look around and find him if I had questions or found something we liked. Rather, he followed us around fairly close by. I felt like I could talk with my spouse freely without nearing ears to jump in. Overall, Dave was very professional and helpful.
I worked with Leah Hayes and she was SO sweet. I set up an appointment online and she emailed me to confirm and I sent her some things I wanted in a couch. When I arrived she had many chosen for me to sit in and details about the fabrics and colors. She was very personable and kind. It was my first purchase to finance and she walked me through all the options so I understood and chose best for me. The couches they have are SO nice and the warranty is amazing. 5 years to clean and repair any stain or rips? Yes please!
DO NOT BUY THE ADDITIONAL COVERAGE. They use a 3rd party for this coverage and the place is useless. I submit a claim for a large stain, after 3 weeks the status was still showing as "submit" and no one had touched my claim. After calling the number easily a dozen times during business hours, I only ever got the voicemail to the company. Left multiple messages asking for a call back, nothing. Sent many emails to follow up as well. Finally after OVER TWO MONTHS. My claim that was within their own parameters, was denied with no reason. Called, emailed zero response from the third part after over 3 months and still have not heard anything back. I had to call Ashley to make them aware and they are working on sending a new cushion out to replace the stained one. Just really unfortunate this process took almost 4 months and still wont have the new cushion for at least another month.
Ben at the Crossroads Cary location helped me out so much trying to find a couch and oversized chair solution for my apartment! No pressure and just genuine and down to earth and ever so friendly and professional. The quality of the furniture was impressive. Had options for any budget. I am sooo excited for my couch to arrive in dice days countdown!!!
Waiting for 6+ months for all parts to be delivered. Never buy from Ashley. Never accept partial delivery. Not sure how to reply to the response from Ashley, so adding it here. I alreay have reached in the number provided in their response and still nothing happened.
This review is strictly about the delivery service. One of the delivery drivers broke into my husband's truck during the delivery while the other delivery person set up our furniture. The driver entered my husband's truck 3 times while my husband was inside our home with the other guy. This was all caught on surveillance video. I filed a police report, contacted the dispatch company for Ashley and notified them as well and offered to supply them with the footage. I'm all fairness the bulk of the blame must fall on the driver, he was the one who broke into our truck, however I also lay fault on Ashley Home Store as well. They obviously are not doing ANY sort of background check on the contract company or drivers they hire to deliver there furniture. I notified Ashley's delivery department and I was told no one would be able to speak with the day I called because on Mondays they don't do deliveries. Two things, what does that have to do with someone speaking to me about a driver they sent to our home who broke into my husband's truck. Second, it's 3 days later and no one has contacted me from Ashley. To add insult to injury, this same delivery guy who broke into my husband's truck threw the pillows to our sofa on the dirty ground so he could continue going through our truck. We found that out too when we checked the camera. The whole experience has been very traumatic. UPDATE: The guy who broke into my husband's truck had a previous breaking & entering, felony and other pending charges and convictions. I found this out by doing a simple internet search. The delivery company Ashley Home store used, either didn't do a criminal background check or did and still hired him. To say they were recklessly irresponsible would be an understatement. And as of today no one has reached out to me from Ashley Home furniture or the delivery company they used.
Kota was outstanding!
Our salesperson, Dave Ingle, was truly top-notch. To me, the rule is always that the sale isn't complete until the customer is satisfied. Dave personifies that statement. His follow-up and his caring demeanor are proof-positive of a great employee! And of course, no employee can be successful without good training and attentive management. We had a great experience with Dave and Ashley! Highly recommended.
We had already decided what we wanted from a previous visit to another store a week prior. When we went into the Cary, NC store we described what we had seen previously and they knew exactly which sofa we were talking about. At that point it was a super easy ordering process and we expect our delivery in 5-7 week, which is great considering the supply chain issues lately.
Kota was instrumental in my purchase. He was very patient with me and worked to help make the purchase painless. Vevery professional and always available for questions! Great job!
Kota was immensely helpful in me finding a set that meets my needs and was at an agreeable price. Additionally, he walked me through pricing, discounts, and warranties on all pieces of furniture I bought. I truly cannot speak highly enough for how well his service was and I look forward to receiving my furniture soon.
Great experience at this store. Ben W. took his time to explain all products well. No pressure. Awesome quality products. Can’t wait to buy more :)
Great experience at this store. Ben W. took his time to explain all products well. No pressure. Awesome quality products. Can’t wait to buy more :)
Had checked out a few diff Ashley stores but wasn't convinced until we saw a couch here that wasn't available in the other branches. Karen helped us with all our questions and was patient and supportive when ringing us up. She really helped us narrow down our choices. the couch arrived on the date promised and lying comfortably on it now
I cant believe the level of poor customer service from Ashley Homestore. Everything they delivered to us was either damaged or the incorrect part. They sent 7 different technicians out to my home to try to fix a damaged corner of my head board. After none of them could seem to fix it, or needed another part, or a specialist, they finally just sent a new head board. (Which i had to take another day from work to receive delivery). Then they sent the wrong TV stand for a fire place insert and a damaged coffee table. The distribution center kept “dropping my calls” so I went to the store to see if they could help me get all of this remedied. They said they would call me back about getting things corrected and never did. I went back after two weeks and the managers kept tossing me off to one another and eventually they just shrugged their shoulders and said they dont know what to do. After 4 months of back and forth calls, lots of people having to come to my home, and trying to reach out to management for help, I still ended up with incorrect and damaged furniture, so I finally gave up. I will never do business with them again and would warn everyone else to spend your time and money elsewhere.
The furniture is supper only problem I found the sales representative we got was not satisfactory. We got the delivery in time.
Great service. Voris went out of his way to help us. He took his time and is very knowledgeable on material and furniture. He was honest with us. Overall best experience.
This was the easiest transaction I’ve ever had with anyone in sales. Ben was patient and courteous while guiding me through the sales, purchase and delivery process with ease.
If you need the perfect deal on furniture, this is the right place for you. I worked with Matt, and he did everything in his power to get me the perfect deal, I would be lying if I said Matt couldn’t talk you out of spending all your money on furniture. I will be coming back, Thanks Matt.
I WILL NEVER buy anything from Ashley Furniture again and furthermore will tell everyone my experience and discourage them from making the same mistakes.These people will NOT stand behind their product. They start blaming other people and will NOT fix the things that are wrong. This is a horrible company to do ANY business with.
Really good and reasonably priced selection in store. We wanted a couch with comfort similar to the 'Rawcliffe' sectional. Miguel was able to take us straight to the couch we needed. Our guests love it too.He was also able to price match for us. The order was made in Oct. Thankfully the prices dropped during Black Friday. Delivery wasn't done yet. So, we called Miguel and he refunded the remainder. Saved us $$$s. This is the kind of sales experience we like!Will defiantly buy from there again.
Such a wonderful place to shop for lovely furnitures
Great service,,,,
Great Customer Service
Had a very good experience w/ Boris and Dave Ingle yesterday when purchasing my couch and loveseat in Cary, NC. Would recommend shopping with them!
Excellent experience: experienced sales staff, welcoming the store in Cary has many good choices. I found my perfect chair! Thanks!
Ben was extremely attentive and really learned what we were looking for and that made our experience a great one. Can’t wait for the new furniture!
Will never shop with Ashley Furniture. Put a hole in my wall, never delivered our love seat, and gave us a hard time with their mistake.
Kota great sales rep helped us with our purchase. I would highly recommend buying at the Cary NC location.
Overall a great experience. If the bed is delivered tomorrow as planned I give nothing short of 5 stars. The moment we walked in till signing the with Brianna was awesome and felt like a valued customer.
Went here to get some furniture and was told it would be like a few days for some of the items and about 3 weeks for the rest. We got the first group but it's been over 2 months and still don't have the rest of our stuff. We keep getting getting I don't know. They told us they had our end tables so we could get those but were missing them of the other items. At the time we decided to wait (this was about 1 month ago) but about 2 weeks ago asked for the end tables and all of a sudden they do not what happened to them and know have no idea about those either. They are doing nothing but giving us the run around at this point. I would not recommend going to Ashley Furniture unless you want yo wait endlessly and be jerked around.
I visited the store a few days ago .I was welcomed by Karen.she was very professional and led me to exactly the recliner couch I needed.great experience.will return.Dennis Sutton
They have the WORST delivery services. I will NEVER shop here again
Ashley store in crossroads and Sales Advisor Ben was very customer friendly during my sofa purchasing process. I would recommend to visit this store if you looking for any furniture for your home. Thank You
The people are great at selling you furniture....but dont hold your breath waiting for it! I ordered my furniture August 7th and have had it come piece by piece and still waiting for my living room sofa 4 months now. Holidays are here and no living room sofa!! If you need furniture in a reasonable time dont order from Ashley.
Great Customer Service And Greet You With A Smile When Entering The Store
Friendly knowledgeable staff and our sales person stuck with us and got us exactly what we wanted. Shout out to Dave.
Not a great experience for the 2nd time. I should have learned after my 1st experience. This particularly time I went and bought my granddaughter a bed. Assured by Miquel in Cary, NC store that the bed was available and would be delivered an assembled. Needless to say, the contractors dropped it off with the tag DIY (do it yourself). I called the store immediately. Merchandise is still boxed up, now in my garage. Today is 11/13/2021, it was delivered 11/12/2021. I called a total of 7 times. The representative said they will have to investigate because they do not take unboxed furniture back. I am not going to be forced to keep something that you all could not assemble. If we have to go to court, Im ready. Monica Laliberty will eat this up.
I would never recommend this store to anyone. I ordered my items in May. It took 6 months and two deliveries to receive damaged furniture and the wrong couch. My salesperson Miguel failed to place the order correctly for the direction of my sectional and I either had to send it back after waiting half a year and continue to have nothing to sit on in my living room while I waited for who knows how long for the correct couch to be sent or accept the couch as is with a poor excuse of compensation. The customer service is non existent and could care less about the needs of the customer. Stay as far away as possible from anything Ashley home store associated.
I had an great overall experience. They was nice and polite. We even got water will going through the application process. They make sure that you can get the best deal possible..
Had a great experience at this location. Thanks to Kiana and Sam. Was able to get what I needed
A good store to visit if you're furniture shopping. It's large with a broad selection of furnishings for every room. While many of the stores were visited had extensive wait times for delivery, Ashley manufacturers it's open furniture and consequently is able to deliver in a much shorter timeframe. The sales staff was very friendly without being pushy. We found what we were looking for at a good price.
Wonderful experience. Well-staffed, good selection, good sale prices, friendly atmosphere, great service. Our sales rep, Ben, could not have made it a better experience. With his help, we outfitted our new house with easily ten new pieces, and we’re out the door in prob an hour and a half. Consummate professional. Thank you!
Great customer service
Great experience working with Koda at the Cary, NC location. Definitely going back in the future.
We’ve had excellent customer service from the employees at the Cary store. We spent several hours with Dave on a Sunday picking out all new furniture for our new place. He went above and beyond several times. He drew out a layout of our apartment for us on a piece of a paper so we could visually see how our selections would fit, he moved display furniture around for us so we could see pieces next to each other from different parts of the store, and then when there was a mistake from the warehouse on shipping pillows and a mattress topper, he personally drove to retrieve our items and held them for us. Good customer service and customer care is hard to come by nowadays, but Dave restored my faith. If you go here, ask for Dave.
I will never purchase furniture from Ashley Furniture again and would encourage others to do the same. I ordered a dining room table from Ashley Furniture, which arrived damaged (a chunk of wood missing) and was told that my only options were to allow a service technician to fill the damage with wood filler or accept the product as-is. These “remedies” are completely unacceptable for brand new furniture. If I wanted used or damaged furniture, I would have gone to Goodwill and spent a fraction of the price. Ashley Furniture is, by far, the most unprofessional company from whom I have ever purchased a product. Buyers beware.
Very relaxed shopping experience! We usually hate going into furniture stores because you are always hounded by sales people but we were pleasantly greeted by a young lady that introduced herself to us asked if there was anything specific we were looking for. I told her that we were shopping for end and coffee tables but would like to look around as this is the first time at this location. She gave us her name told us if we had any questions to ask and off we went no one bothered us and when we were ready to purchase, we went and found her and bought the 3 items we came in for! very easy!!! Will definitely be back! Will follow up to let you know how delivery goes!😊
Karen Biard was exceptional. She was so polite, professional, and accommodating. I could actually hear her SMILE.
I had to give it to store because the furniture is good products I'm just a little disappointed in them delivering furniture in the subdivision and seeing my dumpster on a job site and took it up on their self to fill it up with their boxes and me talking to them asking them to come and get them one of the managers at the Cary store she said she has someone to come pick them up I ended up 2 Days later taking them to them and dropping them off I could not leave them in front of my customers house so you get two stars for your furniture product zero stars for your employees and their bad decisions
Voris was fantastic !! He made me feel really comfortable with our decision with our dinette and was extremely personable. Answered all of our questions and really went the extra mile for us. Great experience !
Great experience with Lea
Variety and the particular sales person who waited on me.
Very bad experience with this store in Cary from ordering, delivery and billing. I hope it is isolated but nevertheless, I won’t purchase here again.
the sales.lady was very helpful and they have some good sales going on
The team was so helpful placing an order over the phone. Without the ability to do an I person purchase due to social distance this manager and team did not let that stop them from making us feel like valuable customers! Thank you this is our second purchase from this location and will not be the last!
I found the bedroom furniture that I wanted. The salesman (Voris) was super helpful and patient with ALL my questions. He even pulled in a colleague with one of my question for the mattress set purchased. I will be going back for additional items needed.
Leah was very patience and helpful.she lao helped with with price match. Whole sales experience was nice and handled very efficient way. Thank you
We received fast and courteous service at the Ashley HomeStore in Cary, NC. Our salesman, Dave, showed us the type of furniture we were looking for and was very helpful without being aggressive. It was also a plus that the furniture was in stock, so we won't have to wait months, like the other stores I shopped at.
It was the bestest ever I enjoyed it
Leah is the most amazing person to work with! She always makes sure you have clear answers and numbers. She works fast and is great with communication! We have furnished almost all of our living areas through her, and she has been so patient as well as helpful. She also helped my dad when he was in need of furniture. She is out go to person, and Ashley Furniture is lucky to have her. Thank you so much for all of your help, and I’ll be back again soon for something else 😊
I have no complaints, really. We were assisted by Miguel who was great and I knew going in there would be a salesperson or two hovering about but I just don’t love their business model. That said, their merchandise is very nice and they have a wide variety of choices. We were looking for a bedroom set and had seen one online that we liked at a price point we liked. But you know how that is, it looks good but the quality is suspect? Well, they actually had the exact set we liked on the floor (hooray!) and they were willing to match the online price AND the quality was better than I had feared and actually quite decent. If you’re seriously looking for some furniture, you should at least visit Ashley and stroll around-you’ll be aware of the salesperson but they are not overly intrusive
My husband and I went to Ashley Homestore yesterday to look around on some essential furnitures For our new home and we had a very good experience. Karen has been so helpful and accommodating. She did a good a good job! She even adjusted the price with their price match feature! a satisfied and happy customer here, will definitely shop more in this store! Highly recommended!
Karen Biard is the absolute best home furnishing consultant! If I could give her 10 stars I would!
First Time Buying Furniture. The sales associate Natacha helped me out so much. Made this process so much better and helped me find a product better than what I was looking for. 10/10 would recommend.
We love Ashley HomeStore and Dave was extremely helpful and kind in helping us with our purchase. I highly recommend him and Ashley HomeStore!
Super pathetic experience here. Runs by a bunch of liar sales persons. Extremely RUDE customer service. I am an old time customer who always shopped in their glenwood ave store; never had such a bad experience there. Stay away from the sales guys LEAH HAYES & MIGUEL MEDINA, specially the 2nd one. I am not going back there.
Dwan helped us today and he was so great! Very sweet and was very knowledgeable! We will definitely be returning! Thank you Dwan!
Man Leah was awesome, price is a bit higher but the furniture is better quality than other shops nearby. Added bonus, delivery is about 6x shorter than any other furniture store I’ve visited.
Been shopping at various Ashley Furniture locations for at least 20 years. Love their stuff and the credit card deals are awesome. I had a zero balance on the card, and it was begging to be used so I went in and looked for a nice lounge chair. I was greeted by Mayra that pointed me to some really nice chairs and let me look around. She was extremely knowledgeable about the products and extremely helpful in getting me the one I wanted. May be back in there for an adjustable bed and I'll be sure to check in again with Mayra.
Instantly greeted as soon as I walked in! I worked with Karen and she was amazing. I was stuck between two bed sets and she was able to compare them for me and find the best prices on each individual item within the sets. She helped me set up with the financing plan and went over everything with me to make sure it was all correct before we left. I definitely plan on buying more from here in the future!
Terrible customer service! You get the feeling that once you have placed your order you are on your own! No one answers questions and no one is responsible for anything! Calling customer service is a joke ( they are working from home/ and are literally pumping gas- babysitting the kids and totally not paying attention to the call! Please don’t do it! I waited 3 months and I just called them to cancel the order! Don’t waste your time!
Went in yesterday hoping to find a new couch and possibly a kitchen table. Ended up leaving because we were super annoyed this one staff member that basically followed us around the whole time. Every time we turned around she was right by us and asked us several times if we needed her assistance. My husband politely told her several times we were just looking. After an hour we finally decided we had enough. Went to another furniture store and purchased a couch & kitchen table.
I had a nice sales decorator,Miguel on the phone in North Carolina!! He did a fantastic job helping me to order a table and chair to be delivered to my son in NC. Best service ever!!!!
Thank you Ben Woodhouse for helping me to select the perfect furniture for our apt.
Duane was attentive and listened to details I was looking for. We found the perfect living room set and got it scheduled for delivery exactly when I needed it.
Getting a mattress and the bases delivered has been a nightmare. They have given me four different days. Today they were supposed to be here between 1:30-4:30. Called at 4:25 to say it could be 5:15. On the delivery text it now says 7:30. The salesman says I'm being nasty because I don't appreciate them wasting an entire day. Also their phone number goes to a call center where you are 100 in line so they call you back in 3 hours and you have to request to talk to someone in the store. Terrible service
Worst experience. I ordered a sectional in store and set up delivery day. Was contacted 4 days in advance with expected delivery time between 1:30-4:30pm. Nothing ever showed, no communication as to why it didn’t show, and then it has been a nightmare to contact anyone to help. I’m still waiting to be informed about what is going on. I understand that delivery times may be delayed but awful customer service.
I paid for them to put my dresser together i get home it’s in the box , they said they were told they don’t do that anymore , then get to look at the pieces and the holes are uneven , nobody is answering NEVER AGAIN!!!
Zero STARS !!! Scheduled delivery, two no shows. After waiting hours on the phone to reschedule only to find out that each time the next delivery isn't for another week. So far it will be a month of waiting on our furniture to be delivered that is in their possession.
Horrible experience they wouldn’t let me cancel my order and took a while to finally get it canceled and now they won’t refund me back for waiting 2 months for something I ordered horrible service as they have yet to help with my refund of 229$
Very attentive staff. Not over bearing
Very trendy. All the furniture looked the same and will look outdated in a few years. At these prices I was hoping for more of a classic design.
Horrible experience I’ve tried canceling my order after waiting a month and they wouldn’t cancel going on almost 2 months they finally canceled my order and wouldn’t refund my money then only refunded me 12$ when I paid 229$ I’ll never go here ever again or refer anyone I know and they restarted my contract without my permission and still won’t refund me till this day
What happened to the Ashley furniture I used to know? I have been a repeat buyer from Ashley home store at multiple locations including this one. I bought an entire loving room set in college circa 2012 in Charlotte, had no problems at all with the delivery. I purchased my master bedroom suite from the Cary location in 2014, including bed, king mattress, chest of drawers, and dresser with mirror. There were no hiccups with that delivery either and they were transparent and on time. Scheduling was a breeze. Two years ago, I purchased outdoor furniture from the Cary location. Again, easy purchase, easy scheduling, and the delivery was right on time within a few weeks without even a hiccup. THIS purchase however, is like I am in another dimension. Seriously Ashley, whatever you changed, fix it, because you destroyed a perfectly good system. If you are short handed because of the pandemic, that is fine and no one is going to blame you but you have to be honest with your customers. You are running people off by disrespecting their time and canceling a delivery the day of with no good excuse. I regret that I didn't read the reviews here before ordering to prepare myself. I have the same "your item didn't pass inspection" so the delivery couldn't be completed issue that several other have had and this was my second delivery date...This is also after a huge hassle with multiple phone calls to your crappy customer care line to schedule delivery because your kept harassing my husband with text messages asking when we we available for delivery. We promptly responded every time and got the SAME message the next day, and the day after, and a couple days after that, and the day after that, and so on... So I still have no furniture, no estimated date of delivery, and a company that is being very shady and dishonest about the whole ordeal, and is a disorganized mess with no logistical capabilities. You expect your customers to rearrange their lives when you cancel delivery time and time again. It's utterly reprehensible.Get it together Ashley, you are losing customers. Fire whoever came up with this system, it's not working!
We purchased over $8000 worth furniture back in October of last year. There has been Mudroom piece that has been on back order End even though It has been confirmed through a manager at another Ashley's location that they have had that piece, sometimes 3 there we have not yet received. I have called their customer support number numerous times only to get AQ Position of anywhere's from 27th in line to 46th in line. When a representative gets on the line either you get cut off immediately or they refer it back to the store where I purchased the furniture and not even the courtesy of a call back. Very unprofessional Very unprofessional
By far the worst furniture shopping experience I've ever had. In store the employees were nice. We picked out a bed and paid upfront. They told us everything was "IN STOCK." Delivery date was scheduled for 3/2/21. We got a call telling us delivery was delayed a few days before 3/2. As of the 1st week of May we still had no delivery date or any new update. They straight up lied to us about everything being in stock. We cancelled as soon as we could (which was after 10 weeks according to some customer service reps, and 12 weeks according to others), went straight to Mattress Firm and had our bed delivered 3 days later. 3 DAYS! Go anywhere else except Ashley Furniture. I have had nothing but good experiences with Rooms to Go, Mattress Firm, and even Amazon where we ordered our Dining Room table. Whenever we need a new piece of furniture Ashley Furniture will never be in consideration. Oh and for the Social Manager - don't say you can't find my order. It's under my girlfriends name, not mine. Also, no apology or anything you could say could make up for the horrendous customer service we experience. Thanks for coming out.
We had a great experience working with Leah at this Cary location. From the time we were greeted to the time we left she was very professional and answered all of of our questions. On prior visits to other Ashley stores, our experience wasn’t great. Leah was able to provide the most knowledge, best price and ease of completing our purchase. If you want someone patient, knowledgeable and who can give you the best price, ask for Leah. The salesperson you have matters.
(Translated by Google) Furniture sea (Original) ஃபர்னீச்சர் கடல்
They over promise with delivery dates. Was told I would get my pieces a certain date and two days before delivery they tell me they did not arrive on time. They are so eager to make a sell when you get to the store but are not truthful when it comes to delivery dates.
Because of the great Sale at the time of my visit, I saved alot $, and my furniture is being delivered earlier than it was expected at first.👍
The WORST CUSTOMER SERVICE EVER
4/19 (1/5 stars) I expected a higher level of customer service from this company. They'll make every effort to make the sale and then ignore the customer post sale. Disappointed to say the least. Will never shop there again 4/23 Update (1/5 stars): I was told the delivery couldn't be completed on Tuesday 4/20 as "The Truck couldn't start" and rescheduled for Friday 4/23. Now Ashley is saying the furniture is damaged and they cancelled the delivery. The delivery contact called and immediately hung up after I answered and opted to instead send an "apology email" about rescheduling. I am now on interaction 11 to try and coordinate this delivery. Ashley Furniture has shown time and again that they do not value their customers time. The store manager called me to schedule a partial delivery for next week and let me know that they are usually better than this situation. The number of missteps here on quality is alarming. Recommend training your staff to walk through expectations on delivery/billing and make sure they provide adequate paperwork to customers(as opposed to saying it will be emailed later) . Explaining a delay through an email and callback number is unprofessional. Make sure that the information the sales staff records is right, in this case it was wrong. 5/19 Update (1/5 stars) Half the furniture arrived damaged on May 7th on delivery attempt 4. The original window for delivery was 1-4 pm. The delivery team showed up at 9:15 pm. 5 hours outside of their scheduled window. May 10th - Ashley Furniture contacted me to let me know it was ready to be scheduled. Scheduled for the 18th May 12th - Ashley Furniture contacted to let me know the 18th wasn't available. Offered the 20th-22nd. Scheduled for the 20th May 14th - Ashley Furniture contacted me to ask when I would like to schedule delivery. Scheduled for the 20th May 17th- Ashley Furniture contacted me to ask when I would like to schedule delivery. Scheduled for the 20th May 19th - Ashley Furniture contacted me to let me know the 20th was not an available delivery date. Scheduled for the 26th. When I called their customer service they deferred me to the sales rep Vxxxx who didn't understand why I was unhappy with his service and his companies ability to deliver what was owed.
I placed my order more than 3 months ago, not delivered.
Ordered a bed back in December. Was on the scheduled delivery for today between 10 and 2. Well around 6:30 they finally showed up. After getting the bed In the house to put together they discovered that they didn’t have the bolts to put the bed together. Which was told we have to wait another two weeks for that to arrive and then once the part arrive a tech will be here within five days...after this and reading other reviews I realized we have made a horrible mistake in buying this bed. Will not recommend this place to anybody for any reason and would actually stand out in front to warn potential customers.
On Sunday 4/12 around 4pm I stopped by to buy my furniture set with my wife that we priced on line. As we walked around and starting sitting in furniture to test it out I noticed there were about 10 workers walking around and about 3 customers in store. We were there for over 30 minutes and not one person walked up to us to ask if we need some help. What got me was 2 people walked right beside me at my wife sat in some chairs and did not say a word. Then as we leave a guy is standing at desk at front door and did not say goodbye. Thank your for coming or anything. My order was $5800 but we will never shop with this company again. They can't even say hello to buying customers.
**Update: once again Ashley scheduled delivery and once again nothing arrived. Again I had the pre calls assuring me. Saturday number SIX. This time the product failed to pass inspection so it was never loaded on the delivery truck. On December 13th I purchased two accent cabinets from Ashely furniture in Cary, NC with an estimated delivery date of January 19th. Now on April 10th I have reached the end of my patience and writing about my experience. Let me be clear that I understand things out of our control such as COVID slowing production, factories being backordered on materials, and supply chain delays in these times. What I’m writing about is Ashley Home furniture contacting me to schedule delivery of my product. To this date I have not asked for a reduced rate or a refund of the money I paid at time of purchase for delivery. I am not an extreme customer that complains at the slightest blemish. I’m just a working guy who wants a couple of cabinets. The first scheduled delivery they could not make the appointment time because they were running behind schedule which I understand but I could not wait any longer and had to return to work. Even though I let the delivery customer service know that I could not wait any longer, I still got a call a few hours past the scheduled time from the team delivering. They said they’d be at my house in about ten minutes. I let them know that I was back at work. They could not leave the furniture on my porch, which I understand. The second scheduled delivery which I made arrangements to be home for the day, I got a call in the morning saying my furniture was damaged and did not pass pre loading inspection and that I’d have to reschedule. The third scheduled delivery a piece of furniture (cabinet) arrived, however it was warped like a banana and had no legs. It rolled back and forth on my floor like a rocking chair, two of the boards on top were separated from the rest, and there were no legs to be found. They left the cabinet and I was told a technician would come repair. I drove to the Store and asked the manager to please help. She made arrangements to get the display model from the Store, although the top was scuffed, delivered. The fourth scheduled delivery the display cabinet from the Store arrived. Even though it was scuffed on top I didn’t care since this had been going on for several months. They picked up the warped duplicate item that had been sitting on the floor. The second cabinet was still in its flat shipping carton. When it was taken off the truck and unpacked, it was so damaged the delivery team refused to even assemble. The fifth scheduled delivery was between 1 and 4 on a Saturday. Around Noon I got a call from the delivery service saying my delivery has been pushed to between 6 and 9 pm. I asked them to please not push me off. That I’m thinking they are not going to make the delivery by pushing me to those hours. I said I will be home all night and they can deliver up to midnight if needed. They said they would email the team for me and let them know that I’d be waiting as long as it takes. Then around 7 pm I get the call I knew was coming, that unfortunately they won’t make my delivery tonight and I would need to reschedule. I asked them to please reach out to the team. I called the Store and spoke with the Manager begging her to please not let this happen again. I was told they have no control of the delivery. Now that it is past 9pm I have received a call letting me know that my delivery will not arrive tonight, that again it must get back to the distribution center, and that sometime next week they will reach out to me to schedule delivery. To no prevail I asked what will be different for delivery attempt number 6? What guarantee do I have that it will arrive or that it will arrive without being damage? Who is going to make sure that it finally arrives this time? I was told someone will reach out to me.
I bought a couch from here in early September of 2020. They told us that all but one part would get here when we moved into our apartment on November 20, 2020. We did not get PART of our couch till January 2021. The other part of our couch was then supposed to be delivered to us in March but they canceled and never rescheduled when they would drop it off. Now it’s April 2021 and they are just now scheduling it for redelivery. Lesson learned: don’t shop here. You won’t get what you bought for 8 months.
Very friendly and knowledgeable staff. Great selection to choose from
I ordered furniture from Ashley furniture over 4 months ago and I still do not have a confirmed delivery date. I will never order furniture from Ashley again!
I walked in the store was not greeted But the people behind me Got greeted walked around within the store almost 40 minutes no one greeted me I thought a employee was walking towards me to say Hey but he did a u turn Will not be returning very poor customer service And trust me I was not window shopping I was looking for furniture for my new home I was purchasing So no I do not recommend buying anything from this place
Buying through Ashley Furniture couldn't be more of a complete circus of horribly poor customer service. Do yourself a favor and buy from a store that values your business.
Great service and help us find the type of furniture we was looking for
Voris was absolutely phenomenal with finding us our perfect couch that fit all of our needs. He worked with us to find a recliner loveseat and provided options on pricing and financing. The store manager supported his efforts in accommodating our requests. We will definitely return to Ashley Homestore in the future.
Don’t waste your money here.
Will never work with Ashley furniture again! Had to reschedule my delivery date 4 times. Never called when they were going to deliver my furniture.
Extremely disappointed with the delivery dates pushing forward multiple times! Plus no communication or notification about change in estimated delivery date. We called the customer service day a before our furniture was supposed to be delivered and now they say they have no date! This happened twice to us! Waste of money and more importantly, time!
BY FAR THE MOST NEGLECTFUL customer service experience. I ordered an entire living room set on 12/12/20. I did not receive a single courtesy phone call, or email with any updates or just to check in, after I was promised there would be follow ups. I made several calls myself for delivery updates, kept getting new dates for delivery. Here we are 12 weeks later, not a single piece of furniture delivered, or an update. When I called for my refund, the manager offered me 400$ off another purchase if I didn’t cancel. 1.) it’s insulting that they think 400$ is worth 3 months of my time waiting on their delivery. 2.) it’s humorous that they would think I would order more furniture from them when they have competitors delivering furniture in a quarter of the time it’s taking them just to give me an accurate date of delivery.
Awesome furniture store with a lot of great options in all departments. Definitely one of the nicest locations I have been to, I will definitely be coming back
Really turned into a nightmare with delivery. We were so excited to finally get our couch and waited ALL day yesterday from 8am-9pm for the delivery drivers to go home and no one contact us. Our time slot kept moving back in hours on the tracking app but could see they were close. We waited in our house all day and did not leave due to this and now we have to wait till 2pm today to call wait on hold and reschedule for another work day where we are busy? We wanted to buy much more from Ashley but definitely will take our money elsewhere after this experience. Don’t buy here...
We had the worst experience here. Do NOT purchase furniture from this place. We were told our purchase would arrive 4 weeks after we bought it. We checked in several times in the 4 week period to ensure the couch was still going to be a time. 4 days before it was suppose to arrive we get a call saying it was going to be delayed another 28 days............ We called to cancel our order and they tried to charge us a 10% “re-stocking fee”. Do yourself a favor and go to a locally owned furniture store, not a chain. We were able to get our furniture delivered the day after we purchased at a local “mom & pop” store and we paid $500 less than we would have at Ashley.
Bought from here three times, always a pleasant experience
Never come back here again. Finally i got my $200 gift card back after a long fight with customer service since October 2020.
I would not recommend doing business with this store. Too many frustrating and disappointing incidences to write about, with the final one being the last piece of staggered, late delivery consisting of a piece of furniture that came without the hardware, so it's been sitting on our floor unassembled for weeks. Of course we were quoted and assured (in typical Ashley Home Store style) that the hardware would arrive in 7-10 business days...... that was weeks ago. Just know you're taking your chances doing business with this store and your chances aren't good.
Worst experience ever. We ordered sofa on November and it is still not delivered. They don’t have any delivery date after 3 months. I don’t know why they are taking orders if they cannot deliver.
I worked with Leah and she was great, however I will never buy anything from Ashely’s again! My Bed Frame has broken twice since I’ve gotten it! It came unglued and the bed rail cracked in half on the side I don’t sleep on. Not only that, but the process in getting this stuff fixed is horrible! I’ve had it for less that 6 months and haven’t been able to sleep on the bed for two of those months! I will steer everyone I know away from this company!!!
We purchased a couch on October 4th, we were told it would arrive in January. We felt that was a long time but we understood with COVID. January comes and we hear nothing, we had to reach out to them to find out any information. We were explained that it would now arrive February 6th. As the day is getting closer we just called to confirm that it would be delivered this weekend so we could prepare for that. As we just called they had no information on anything. Couldn't tell me if and when it would be delivered and had zero information for us. I am annoyed that I am constantly having to reach out to get updates. We also ordered a couple of mattress, which we had to do lots of follow up on to get information about. We even caught their mistake of ordering a queen box spring with a twin mattress. The amount of time I have spent trying to fix their mistakes or getting updates, I could have learned to make my own furniture.
We purchased a couch on October 4th, we were told it would arrive in January. We felt that was a long time but we understood with COVID. January comes and we hear nothing, we had to reach out to them to find out any information. We were explained that it would now arrive February 6th. As the day is getting closer we just called to confirm that it would be delivered this weekend so we could prepare for that. As we just called they had no information on anything. Couldn't tell me if and when it would be delivered and had zero information for us. I am annoyed that I am constantly having to reach out to get updates. We also ordered a couple of mattress, which we had to do lots of follow up on to get information about. We even caught their mistake of ordering a queen box spring with a twin mattress. The amount of time I have spent trying to fix their mistakes or getting updates, I could have learned to make my own furniture.
Karen is friendly and has all information at her fingertips. She is easy to work with and very efficient.
Very clean store, really nice sales man. My only issue with the store was struggling with how close everything was. It really made it difficult for me to try out furniture with my wheelchair. I was terrified I was going to scratch or break something.
Have to change this to one star. Not sure I have ever had such a negative experience with a purchase this significant. Less than half the order was received and the delivery details were never communicated to us until the delivery team arrived. We have made no less than 8 calls to Ashley today...and frankly nobody cares. You need to do better!
**REVIEW UPDATE** Ashley Furniture responded and replaced the table. I have to say that it was such a pleasant surprise and the table is perfect! Thank you Ashley Furniture for making this right. —- Purchased a beautiful kitchen table in September 2018 with wood boards along the top. In September 2019 the boards starting peeling up and Ashley replaced it, no problem, thank you! Now, September 2020, the same thing is happening to the replacement table and it's starting to bubble up as seen in the pictures. The warranty does not cover the new piece (even though it's only a year old). Our warranty only covers the initial purchase and not the replacement. I'm disappointed in the fact that I now have a 1 year old table that looks terrible and my only option is to purchase a new one.
I ordered my furniture 10 weeks ago and I had to contact them 3 times because no one has notified me regarding my delivery date. I am still waiting for a call back. Don’t waste your money here.
The chain in general has some good options but poor/no customization options. But the service was great! Matt and the other managers were all kind and patient; creating several quotes over the period of several weeks as we tried to make the right decision for our home. Each time they treated us like family and answered the 1 million and 1 questions about everything from the chemicals used in their couch coatings to size options and delivery liabilities. When my infant could not wait for us to discuss all of the details, Matt pulled out a rubber dinosaur and soothed him instantly! I only wish there was more customizability but we would come back again and again for the customer care.
WORST EXPERIENCE! 1. Furniture ordered in JULY. All items haven't been delivered till date, DECEMBER. 2. Worst customer service when you call customer representatives. They put you on hold and drop the calls. Poor standards. 3. Multiple items broken upon delivery and rescheduled thereby further delayed. No quality check before loading the items 4. No commitment or honoring of the promised dates. We were told it would be at maximum 6-8 weeks for all items to be delivered by sales team. Completely false claims. It is better to order from other stores who will offer far better customer experience and satisfaction. There is no escalation point of contact or grievance addressing mechanism. Any suggestions what to do here?
Went to Ashley Furniture in Cary today with the intention of looking at a sofa I had seen. I had done my research and came prepared with questions to ask. Cub, the salesperson was extremely helpful and patient as I asked my questions. He walked me through all the details of the price I was given. I felt no pressure at all. He got the sale!
Cub and Coda were great! We were indecisive on a few choices and they were quick to share information on all our selections and help us decide what would work best for our family.
Went into Ashley with my Wife just looking around with nothing in mind. After walking in and no one speaking to us a salesperson named Cub came over and we were blown away after a few minutes working with him. My wife gave a description for a sofa that even I struggled following and he was able to take us directly to a piece we fell in love with. From just browsing whispering about a sofa in the future to finding the perfect one and getting interest free for a year! If you're looking for a great experience with a salesperson that won't make you feel pressured ask for Cub.
Received my order and wasn't happy with it. Called customer care which started a string of talking to different people and getting the run around. This included talking to the store manager who said to talk to the customer care and ask for a supervisor who then said they would talk to the manager and he said no. Buy here at your own risk.
This location is great. Just moved to the area and they had everything I needed. Customer service was great as well. They helped me with a smile. Keep up the great work here guys. ✌
Received my order and wasn&'t happy with it. Called customer care which started a string of talking to different people and getting the run around. This included talking to the store manager who said to talk to the customer care and ask for a supervisor who then said they would talk to the manager and he said no. Buy here at your own risk.
We purchased a sofa, love seat and chair on 4/13/2019. Since then we’ve had one piece replaced and two repaired— all after an excruciating wait and almost immediately after purchase. I just called 10/19/2020 for a repair on the frame of the replacement love seat and a repair of the repair on the chair. They can’t have someone repair until November so that indicates how many repair jobs they have. The reason is pretty clear: particle board frame that breaks easily. Do not buy from Ashley Furniture. The furniture itself is made from inferior materials and their repair team is backed up due to poor manufacturing. Update 12/2/2020: Ashley Furniture repair was a no show on 10/19/2020. Still trying to get them to repair chair.
Just left this store feeling “taken care of”. We didn’t feel pressured at all Our salesperson was Voris McBurnette, and we highly recommend him. Very down to earth and understanding!
I ate an ice cream sundae from Macdonald's next door in there parking lot. Seems like they have nice furniture. Just helping out reliable Google.
My fiancé and I were in the market for a new couch and we decided to come into Ashley’s with no intent of leaving with anything. Come to 30 minutes later after discussing financing options and working a good deal with our amazing sales man Cub. We could not be happier with the process and how Cub handled the situation he is a superstar and I suggest everyone deals with this gentleman. We are absolutely as happy as can be with our purchase and we will be receiving it in the next few weeks but such a seem less , easy , knowledgeable and fun process thanks to Cub and his team!
Cary location is great. We have been in a few time to purchase and always leave happy. Staff is attentive without being pushy or hovering. Quality seems better than the "to go" place yet prices are better.
The employees at this store are very friendly and helpful I love the furniture and the selection.
Very good service and great deals.
Horrible Store and staff! Ordered bed back in July and was set up with several delivery dates and times, to only get lied to and with no one to answer your questions. Even received email and txt to confirm delivery dates , to only find out someone cancels your order and not let me know! Understanding that Covid has planned a role but several staff stated they would be committed to contacting me in case deliveries were pushed back!! ALL LIES!!! Not to mention, the distribution center for that store has no other way to contact them unless through email. HORRIBLE CUSTOMER SERVICE! WIll never spend money their again! Of course still no bed and it’s November! So I went into the store and demanded a refund! I would never recommend anyone to go there !!
I'm so happy they had my dining room set customer service was great
Purchased a couch and two loveseats on labor day. Was told that someone would contact me with an estimated delivery date within 10 days. No one contacted me, so I called Ashley and was told that my sales rep had left the company and that my estimated delivery date was 10/22. I called again on 10/12 to get an update and was now told that two of my items would be delivered in November and one wouldn't be available until the end of February. Due to the extreme delay and poor customer service, I requested to cancel my order and was initially told that I'd have to pay a 10% fee and that someone from my local store would contact me. Later that day, Samantha from the local store called me. She apologized for the service and misinformation I had been given and said that she had seen delivery dates fluctuate quite a bit and agreed to monitor my order and contact me within 10 days to provide an update. After 11 days I had not heard anything from Samantha, so I spoke to someone in the Ashley call center to share my poor customer service experience. I once again requested to cancel my order and told them that I would not be paying any cancellation fee. Shortly thereafter, Samantha from the local store called me to apologize again. I explained to her that I had no confidence in anything I had been told and due to the poor customer service, I cancelled my order.
Buyer beware! They will say anything to get you to purchase and then drag you along for weeks. In September we purchased a bedframe and couch with ottoman. We were told by Voris that our furniture, except the ottoman, would arrive before our move in date of November 20. We also paid for delivery and set up. We just received a phone call (10 days before we move in) that we will not only NOT GET OUR FURNITURE on promised date, but also they cannot tell us when we would get our furniture. Then, we were told if we cancelled we would have to pay a cancellation fee. What?!? In what world is that a customer oriented business practice. This is our second couch and from this location and we are furious. Will NEVER shop here again.
Buyer beware! We purchased a bed and couch from this location back in early September, and were promised by Voris (sales associate) that we would have our furniture before our move in date of November 20. We got a call this week that our furniture will not only not be here, but they have no idea when it will be here. Also, if we choose to cancel the order that we will pay a cancellation fee. WTF! This is so unprofessional and I feel like we got a bait and switch. I will never purchase from them again.
STAY FAR AWAY! Horrible quality furniture and customer service! My furniture was originally set to be delivered Oct 2nd then it got pushed back. When it came to the delivery day I had a delivery time between 4-7. So of course I had to take off work because they are not willing to work with the customers hours. My delivery time kept getting pushed back. At 8:30 I had enough and called and basically was ran around given no direct answers. At 9:00 I was told they were two stops away and they would definitely be there. Surprise surprise no delivery. I went in store next day to try and see if I can get my furniture. Management said they schedule it and call me back same day. Of course no call. So I had to reschedule my delivery date to then have my furniture show up with 2 imperfections. Honestly worst service ever! Between corporate and local store. I would highly recommend staying away from this company.
STAY FAR AWAY! Horrible quality furniture and customer service! My furniture was originally set to be delivered Oct 2nd then it got pushed back. When it came to the delivery day I had a delivery time between 4-7. So of course I had to take off work because they are not willing to work with the customers hours. My delivery time kept getting pushed back. At 8:30 I had enough and called and basically was ran around given no direct answers. At 9:00 I was told they were two stops away and they would definitely be there. Surprise surprise no delivery. I went in store next day to try and see if I can get my furniture. Management said they schedule it and call me back same day. Of course no call. So I had to reschedule my delivery date to then have my furniture show up with 2 imperfections. Honestly worst service ever! Between corporate and local store. I would highly recommend staying away from this company.
We ordered a sectional & coffee table in June & were told it would likely be August for the delivery. We said we were fine with it, we would wait for all the pieces to be delivered together. Two delays and almost two months later, we get a delivery date. They delivery shows up missing part of the sectional. The driver tells me it will be Monday & a rep I talk to says November. When nothing shows up on Monday I call the store, they say the piece is so far behind on backorder they don't have a date. This is outrageous & ridiculous. I took two days off work (without pay) waiting for furniture, 1/3 of which is apparently never showing up. None of these delays or changes were ever communicated to me. And the reps I've talked to have been terrible. This place has the worst customer service. I wish I had never gone here and will definitely never go here again. Others stay clear, find somewhere else. They are NOT worth it or who you should buy furniture from. Still have not received a date or any update from customer service. We only have half of a sectional we ordered FOUR months ago! That's unacceptable & ridiculous. Stay away, shop elsewhere! Update: No one has updated us and the GM, Sam, has stopped responding the emails. The last one I saw she said there was still no tentative delivery date. At this point the furniture can't be returned. Stay far away from this company, once you pay they are done with you. It is the worst customer service experience I have ever had. Never will I ever give them my business again and will be recommending others to seek an alternative option. This company is pure trash!
My husband, and I, went to Ashley to just check out recliners. Due to COVID, my husband has been working from home since March. Our nest has become empty, and we’ve been discussing getting new furniture, but that’s a want, not a need. However, my husband has been needing a new recliner as he spends many working hours in his recliner, as well as relaxing in it after hours. So, we just ran into Ashley to look... Matt Zakarian met us at the door, and showed us around. He took his time with us, and, trust me, I’m a hard sell! He was so much fun, and he was very professional, but we all had a good vibe. He’s very down-to-earth, and wanted to get us a good deal, but we also knew that he needed to make a buck, too. We excused ourselves, went to a restaurant and discussed everything, and went back to close the deal. My husband, and I, both agreed that it was Matt that sealed the deal. It was like working with a friend, and we don’t have “buyer’s remorse”. Thanks so much, Matt! You saved us a lot of time, and headaches, by being real and transparent.
I spent an entire day trying to find my perfect first couch for my new apartment I was moving into at the end of July. I was shopping during the 4th of July sale. I finally found it here. Went thru the check out process, staff was really nice. However the estimated delivery date was at the end of august. I decided it was worth 1 month without a couch since I loved it so much. 1month later: Two days before the delivery date (mind you, I have no couch) I get a call that the date has been pushed out an entire month!! Until the end of September!! I was soooo frustrated!! 1month later after that: And then, two days before that delivery date at the end of September, I get ANOTHER call saying it would be pushed out a whole week!!! It’s ridiculous!!!! 3months after original purchase: I went 3 months without a couch. Worst experience ever I wouldn’t recommend this place to anyone.
Horrible experience that still is not resolved. Purchased furniture on July 4th, received it after multiple rescheduling due to furniture not being available. Nails sticking out of furniture cut my wife’s leg and tore her pants. Have been calling customer service waiting for weeks for a manager to reach out and nothing. Calling again for the 12th time throughout this whole ordeal. Never again will we shop here. They need to really change my mind for me to say anything different.
Poor Customer Service - I order some furniture around the 4th of July and the merchandise was schedule to be delivered 8/29/20 but it was NOT and I WAS NOT contacted that the furniture was back ordered and the delivery date was changed to 9/26/20. I initially cancel the order and the store (Cary) contacted me, took off the delivery charge and I gave the store another chance. Well today, 9/29/20, the furniture that I purchase was to be delivered between 1-4 and at 4:30, I am calling customer service as to why there was NO delivery. The company did NOT contact me of any problems or to inform me that there would be NO delivery and when I called, I was instructed to call back the next day. This is the worst customer service I've experience from a furniture retailer and I cancelled the order and I will never purchase anything from this company.
If I could give negative stars I would! This has been the WORSE experience I have had with a furniture store. First, I went into the store with my husband to get a new mattress and bedroom set since we were moving. When we applied for financing we were told we couldn't do it together, that we had to do two separate applications. Why? But we had our heart set on the set so we went ahead and did it. We were given a date of September 23. Well got a call a few days ago saying that part of the order wouldn't get here till late November... wow. Then today, I am suppose to get some parts of the order delivered between 9am-12pm. I called around 10:30 to make are they were still coming because I took time off work to be home and the service rep informed that the crew hadn't started the their route so she had no idea when they would get to me because I was not the first stop. I cannot sit at home all day waiting on them to get their stuff together. They aren't going to pay my bills when I have to miss a full days work because they can't commit to the time they gave. I asked about possibly getting a different set that wouldn't take so long when the rep called me to inform me about the delay. She mentioned that the sells person would call me to see my options. Well, never received a call. When I called he was no help. Its like it didn't matter anymore since he had already made the sale. If I could take it all back I would. I guess maybe I will get part of my order today and part in November. Who knows.
Haven’t even received my item yet. Delivery scheduled for between 2-5pm today. Tracker kept updating with later and later times. No call or communication of any type from delivery people or store. Kept trying to cancel delivery when times were getting near 10pm. Then 11pm. Finally able to cancel delivery. 6 hours after latest scheduled time and at 11pm, no strangers are coming into my house for a furniture delivery. If they try to charge me for rescheduling or if this happens again, they can just keep the furniture. Edit—they showed up anyway, even after it was noted to be cx’d. Brought in a box with pieces of furniture that had to be assembled! No way—not this late. So now we have to assemble ourselves just like we bought from freaking IKEA. Will never buy from them again. I doubt I will get my delivery fee back.
what don’t I recommend? Freakin everything. Do not buy from Ashley furniture!!!! Nothing but probs with delivery.. multiple no shows after my fiancé and I take off work to be home.. bringing half our order when they do show up..3 hours late.... and rude attitudes when we call to inquire about our furniture WE PAID FOR not showing up. My fiancé told the lady we should just cancel the rest of our order (it wasn’t a small order) when we called and her response was “oh, if you do that, there will be a 20% restocking fee.” UMMM WOW. Disappointed is an understatement. Update - I bought a power recliner from them for work as they’re the only place that offers this one I was recommended. I went in and tried it out. It seemed fine based on the one at the store. When it was delivered, it does not work for me. It hurts my back horribly so I called and said that. The tag is still on it and it was less than 48 hours when I called them but they say “no. No returns.” Even cars have a few day guarantee 🤣 so basically I’m stuck with a $1000 recliner I can’t and won’t use. If you need one, message me 🤷♀️🤣
Its just a showroom! If you need now go elsewhere.
Warning! Best to go to Rooms To Go or elsewhere. They promise delivery, then delay. Then truck issues and another reschedule. Then they don&'t show up again when they say they will be there. They charge $79 if you change a date but don&'t care that you have had to change your schedule four times. Wouldn&'t use them again ever.
So frustrated that we ordered a sectional and a queen bed set 5 weeks ago. I called multiple times to confirm delivery which was scheduled for today. Today the delivery guys show up with no sectional. I found out that the sectional was delayed and won’t be in until the 23rd now! I called multiple times! I clarified every time. The last call I made was Monday and still no one mentioned that the couch was delayed by another 3 weeks. This is insane. 😠
So frustrated that we ordered a sectional and a queen bed set 5 weeks ago. I called multiple times to confirm delivery which was scheduled for today. Today the delivery guys show up with no sectional. I found out that the sectional was delayed and won’t be in until the 23rd now! I called multiple times! I clarified every time. The last call I made was Monday and still no one mentioned that the couch was delayed by another 3 weeks. This is insane. 😠
Waited two months and this was supposed to be here by 530. It’s now 930. They called an hour ago and said ten minutes. No couch.
Sales are currently going on, but I didnt find what I was looking for.
Well today i have to say i met with a lovely young lady salesperson by the name of faith and she was very helpful and knowledgeable with helping me find what i was looking for her work ethics are up to par and shows she takes pride in what she does for a living if she is up for a review and or a promotion and a raise all i can say is very well deserved.
I highly recommend this place. The prices are very good. Customer service Awesome professional and respectful. Voris took good care of me and Samantha is the best.
I had found a desk on Raleigh Discount Furniture store website they contacted me and told me it was a back order until mid October. It was a Ashley Desk, so I searched for it in the website. Sure enough it was there and cheaper too! I lucked out on spending $45 dollars at a “Discount” store. I IMed a chat agent Zack, and he recommended I reach out to the store for assistance because when the item comes in it’s priority treatment. I spoke to Gabbie she was so helpful and explained shipping/processing and offered to have it Delivered for free! She got my Invoice and agreement to me in less than 10 minutes. She was pleasant and easy to speak with! I seen a review saying they try and get you to pay more, my sales consultant did NOT try and do this. She even checked the system to see if my online coupon would take and it did!
This place is an absolute joke. We ordered our furniture on 6/13 with Ashtyn, she told us our furniture would be delivered 7/14, not a problem - we understand a global pandemic is going on so we were willing to wait. Jokes on us, we both took the day off of work and waited for the furniture delivery truck... which never came and we were never notified of dates being changed. We called customer service and they said our new dates were changed to “sometime in October”. We called Ashtyn and she was amazing, she took our calls while she was on vacation but unfortunately for her, she patched us through with the daily manager at Ashley. She was an older blonde, very pushy woman. She refused to help us except to give us the floor model of “similar” furniture... during a pandemic where 18373’s of other people have already touched it. Then she said they don’t deliver to us because we lived 10.1 miles away from the store and they only deliver within 10 miles, so she suggest we rent a freaking uhaul. We told her we’d discuss this and call back later, Lucky for us we found Coopers Furniture where they deliver within 48-hours of purchase and very nice sales staff!! So we called back the old manager on duty and she hung up on my boyfriend when we said we’d like a refund and gave him massive attitude when we asked for a confirmation of refund. We will NEVER step foot in another Ashley again because of that manager.
My wife and I purchased basically an entire house full of furniture. our sales woman Leah Hayes has been outstanding. She did not pressure us in any way. Allowed us to walk the store in peace so we could pick what we wanted. After we paid for everything the fun began. Sadly with Covid some of the items were not available till December. Leah went out of her way and found items available that could be delivered in timely fashion. Sadly some of the items we purchased could not be delivered so she refunded us on those items. She answers e-mails and phone calls is very timely fashion. We could not be any more pleased with our experience with her. She is also looking to see if any of the remaining items we have can be delivered any faster to us. She is what customer service is about. We feel bad that she had to do extra work and will loose some money because of the returned items. If you are in the market for furniture and want to have a great experience please go to this location and ask for her directly. No we are not friends of her's we are just two very pleased customers.
Purchased a bed from here. They wanted an additional 200$ to have it delivered to our home so we decided we would pick it up and save 200$. It took three months with COVID to get our bed. We picked it up and my husband put it together. I feel for what we paid they should offer free in home delivery to customers. When I purchased the bed I felt pressured into buying the warranty and I&'ve just never had much luck with warranty&'s. They only cover some stuff and I always have to pay more money. So wasn&'t worth it. I just don&'t like pushy salesmen and we had one here. But the quality of the bed is great and came in perfect condition so can&'t complain at all about that.
My first time going into this store in early May was very pleasant. I was greeted by an employee who let me look on my own without hovering. I had decided on a bedroom set and went back a week later with my sister ready to purchase the set (I also wanted to show her it in person for a second opinion). We walked into the store and a tall young man came up to us and asked if we had an appointment. I said no and he informed us he was the “floor manager” and we were supposed to have an appointment and wanted our names to put on a list.... I was a little put off by this. It was not at all welcoming and the fact that I checked their website Prior to driving there and saw nothing on their doors stating they were running on appointments only made me feel like We were not welcomed. Second issue, the prices in the store are marked up from the online prices, yet everything is always “sold out” online and there’s a little blurb on the website basically saying each store can charge what they want. I bought the same exact bedroom set from Colemanfurniture.com..... no issues. Shipping, delivery, AND set up of my furniture was free. Ashley Furniture charges an outrageous delivery fee and most of the time theY don’t even set it up but simply place it inside your door for you. I also paid $1200 LESS than I would have if I had purchased the bedroom set that day at Ashley. I am only giving 2 stars bc the store is clean and *most* staff are pleasant but that young man lost a good sale that day.
Furniture WILL NOT COME IN TIME. Ours was delivered without all the pieces. 2 months from purchase and nothing still. Take your money somewhere else.
The sales person at the store was amazingly good, BUT the shipping of the company is a DISASTER!!! The shipping has been delayed and rescheduled again and again and again!! When on earth can I receive all my furniture??!! Don’t ever try Ashley! The delivery and quality of the furniture will make you disgusted!
We spent about $8000 on 3 bed frames 3 mattress sets 3 headboards a recliner and a few end tables. They delivered and didn't provide the brackets for the headboards and just left them leaning on the wall. Several calls later we had to order brackets ourselves.
Absolutely the cheapest made furniture you can buy!!! They don’t care about they’re Custmer ,Absolutely horrible experience!! I will always steer people away from there!!
Very kind and considerate staff! Brad was very helpful. Took a personal touch when helping my wife and son.
Do not order with Ashley if you are expecting your furniture to be delivered on the promised day. Ordered a couch from them and a month and a half later it is nowhere to be found. Somehow they didn't have a problem with taking the full amount of money out of my account for the furniture almost immediately, but can't seem to give me an exact delivery date. I was promised this furniture by July the 4th when I purchased and now I am told the earliest date is August, but they are still unsure of when it will actually arrive.
Got a dinning room set and it is a year old and falling apart
When are you announcing the $500 cash prize winner online? Much obliged.
5/25/20 purchased dinning room table & chairs. 6/8/2020 delivered by their 3rd party delivery service, table "missing" hardware, so they were not going to be able to put the furniture together. After the delivery person spoke with Ashley Rep and then gave me the phone, I was asked about the chairs since it was the table hardware that was missing. When I informed the rep the driver had stated they were not able to put it together because it was all or none, I was told that was not true and and it would not be put together only at my request for it to not be. So the delivery team assembled the 10 chair and left. 8 of the 10 chairs are wobbling. I called that day to report the issue and was unable to reach anyone, the next morning I called again and spoke with a rep who order a service call for the chairs and stated that the craftsmen doing the service could not do the table because the delivery team had to assemble it. The craftsmen team will call in 7-10 days to schedule an appointment... 6/16 the "missing" hardware replacement is received via USPS and the assembly of the dinning table is scheduled for Friday. I received a text confirmation for Friday 6/19/2020 for between 12:30 and 3:30 and it states has a statement concerning a rescheduling fee of $79.00 if there is not a responsible adult present. At 3:30 I called Ashley as there the team has not arrived nor called to provide a status. In store sale was great, they are even polite when you call, but keep in mind they hire the 3rd party delivery service and take NO ownership other than apologizing for any inconvenience this causes the customer. It has been 11 days since the delivery and still no service date for the chair repair and the table is not assembled. VERY DISAPPOINTED!
Worst experience ever! Placed a order on 6/1, never received an email confirmation confirming my order or a follow up call to set a time for my bed to be delivered. Two weeks have gone by & still nothing, I call today for the sales rep to tell me by bed won’t be delivered until 7/15. I understand coronavirus has pushed things back but I didn’t expect a whole month! First & last time purchasing w/ this company.
Nice furniture, but pushy sales people.
Purchased a bedroom set for my wife and I for our anniversary and couldn't be happier with our in store experience!! Randy was great. He answered every question and wasn't pushy or right on top of us which made the process much better. If you are looking for new furniture I recommend Randy for all your needs. We will be going back for sure!
My wife and I are building a new house, and with that of course comes the need to buy some new furniture. We have been to a few places in the area (rooms to go, Bassett, and others) but the service and communication with Bryant and Madison at this location was amazing. The selection is solid for any and all room needs. They will price match things from their online sales. They also were very polite and genuine and allowed us to shop and answering any questions we may have had. They were not pushy, but also did not disappear on us either, just the right amount of customer service. So thank you both, we will be back because of you!!
I am so upset right now! I have spent over 10,000 dollars with this store and I will NEVER spend another dime. Delivery is always, ALWAYS pushed back. You can never plan anything around the dates of delivery. This is the 3rd time I have had my delivery pushed out!! SO EXPECT 2 PLUS WEEKS AFTER YOUR ALREADY MONTH LONG WAIT FOR DELIVERY. BTW HAS NOTHING COVID-19!! HAPPENED TO ME 7 MONTHS AGO WITH MY FIRST PURCHASE. I CONFIRMED MY DELIVERY TWO DAYS AGO ...... WELL GOT A PHONE CALL THIS MORNING SAYING TWO MORE WEEKS!!!! SAVE YOURSELF SHOP SOMEWHERE ELSE!
Now I have shopped here several times with no complaints ... however last night I had THE BEST customer service ever ! Bryant I. , greeted my mother and I as soon as we came in to shop for a new living room set. Bryant gave us a run down of how to read the sale signs , and we started shopping .. he constantly checked in on us and finally we found the perfect set that fit in with our color scheme of decorations. He was very patient, we shared laughs , sung some songs playing in the store , and ended our exit out with an elbow bump and foot tap. With everything going on and being in healthcare it's nice to see a glimpse of kindness being spread in Ashley's .. and I can't forget his manager for helping us out either. You guys definitely made our shopping trip a great experience ! Thank you again.
If you need furniture, go see Derek!!! He is absolutely amazing. The best floor associate ever! He was patient, not pushy, gave us space, and helped us out with all of our questions, concerns and purchases. Probably the best furniture shopping experience I&'ve had. He is a shining light of the Ashley HomeStore organization. Furniture was delivered quick and we had no issues!
Staff is very helpful. Great customer service from beginning to end
Had been looking for what we wanted for our first home for a little while we decided on this set and it seems tremendous in value. Randy S. was a wonderful associate to deal with, was not pushy or rude or try to up sell me. I knew what we wanted and he helped me make that happen! We didn&'t want to wait for delivery and the warehouse is pretty close so he made so we are able to pick it up almost quicker than being delivered! Thank you Randy S. !!!
We ordered a bed and when it was delivered it came with out the hardware so they obviously don&'t check before they leave the warehouse. We had to wait another 7-10 days for it to be delivered. And when it was we had into wait another 7-10 days for them to come finish which we ended up putting the bed together ourselves. When we went to confirm, The store manager said he would give us $100 back and it would take 7-10 days for that to hit my card. 3 weeks later I called for a status and the customer service didn&'t see the credit in my account and offered me $80 store credit. This was after waiting 20 minutes on hold. When I said that was unacceptable they put me on hold and was hung up on. I called back to wait another 20 min for them to make the same offer and got nothing. This store and the customer service is a joke.
Don’t buy a mattress from anywhere else! Ask for Bill! He was professional and his product knowledge will AMAZE you! Like you could spend an entire day listening to him talk about sleep and how an awesome mattress effects so many things and why. He was friendly, the store is beautiful and clean. We were very pleased with the furniture selections, quality of furniture and pricing. The store layout makes it easy to shop for exactly what you’re looking for too.
I don’t understand how one store can continuously keep having problems. I bought a mattress and a set from this place almost two years ago. That was my #1 mistake. Delivery was a fail and they even stole something so minor from us. A lighter that we used to light our candles. Is Ashley Furniture not paying enough to the point you have to steal a lighter? Anyways, they gave us the wrong slats with our bed and I only know they because the delivery guys had a very hard time putting it together. I was also promised free sheets from one of the salesperson and it took MONTHS of continuously going in the store asking where they were at to finally get them. A different story every time I went on where they were at. I figured they didn’t want to give me the sheets because the sales associate that promised them to me was no longer there. Oh and don’t ask for the manager Michael because he’s never around. I was always told he wasn’t there and that another manager is calling to answer a question. It’s not just me because I would hear the same thing being told to others when I would go inside to ask about the sheets. Fast forward to about a week ago, I bought a mattress protector and a foundation for our mattress. The only reason I bought from this place again was because it was cheaper. I am now reminded why I had such a headache by this place because they can never do anything right. They got my address wrong and I called to change it. Tell me why I get another call the next day after just confirming my order that the items is now on back order. Oh and you can also guess it, my address is STILL wrong. Save yourself the headache and the trouble and go somewhere else.
I don&'t understand how one store can continuously keep having problems. I bought a mattress and a set from this place almost two years ago. That was my 1 mistake. Delivery was a fail and they even stole something so minor from us. A lighter that we used to light our candles. Is Ashley Furniture not paying enough to the point you have to steal a lighter? Anyways, they gave us the wrong slats with our bed and I only know they because the delivery guys had a very hard time putting it together. I was also promised free sheets from one of the salesperson and it took MONTHS of continuously going in the store asking where they were at to finally get them. A different story every time I went on where they were at. I figured they didn&'t want to give me the sheets because the sales associate that promised them to me was no longer there. Oh and don&'t ask for the manager Michael because he&'s never around. I was always told he wasn&'t there and that another manager is calling to answer a question. It&'s not just me because I would hear the same thing being told to others when I would go inside to ask about the sheets. Fast forward to about a week ago, I bought a mattress protector and a foundation for our mattress. The only reason I bought from this place again was because it was cheaper. I am now reminded why I had such a headache by this place because they can never do anything right. They got my address wrong and I called to change it. Tell me why I get another call the next day after just confirming my order that the items is now on back order. Oh and you can also guess it, my address is STILL wrong. Save yourself the headache and the trouble and go somewhere else.
This review is a overall review from Ashley Furniture Customer Care, Delivery, Product & Customer Satisfaction. I made a purchase in February with Ashton and Madison. Madison is a great associate and along with Mike who gave me a good deal. The only reason, I gave two stars besides that everything else has been downhill. I had a delivery set for March 6, 2020. The delivery people were awful. Refused to correctly set my platform bed up. And my furniture came delivered. In addition to that, I had to go to the store to get complete satisfaction, for customer care to do something about the situation. It’s been three weeks later and I still haven’t received my damage furniture. In addition, I repeatedly keep calling to speak with either Ashton or Sierra from customer care and neither one has returned my call. This is where the ball has been dropped. I was informed that I wouldn’t receive a bill til my order had been completely delivered and that I can’t receive any compensation until my order is completed, so I received a bill without receiving my complete order and still haven’t received any compensation for the fact that the delivery service provided was garbage, I received a damage product and I didn’t receive all the pieces for my adjustable base. Everytime I call to speak with Ashton the manager at the store and Sierra from customer care I am given the run around. For this I am completely dissatisfied with my purchase and will not be making any further purchases from this store in particular or Ashley Furniture in general!
Cant even get my delivery on the right day! My couch and love seat was supposed to be delivered today and the people show up and hell me they cant find my furniture and to call customer service. Then I was told to call back Monday to reschedule. I am EXTREMELY UPSET AND DISAPPOINTED!
Good selection. Pleasant staff. Flexible financing options.
Great customer service with good quality furniture
Prices are much better on their website. Saleswoman tried to guilt us in to paying an extra $70 for a mattress and pay $50 for delivery, when it was $70 cheaper on the website and free shipping. Tried to ripe us off simply because she wanted the commission.
My delivery drivers were unprofessional and rude My salesperson forgot to tell the delivery drivers to pickup my old bed now I got a crowded room . I don’t know when someone will pick it up . I’m a senior citizen I getting 2 separate deliveries How am I going to move around with 2 beds and and recliner I want Ashley to take ownership of there fails . Fix this you charging me for deliveries and removal of old furniture and it wasn’t taken care of . Fix it
I want to take the time to thank Kaffie at the Cary Store for her professionalism and patience. I ordered a sofa online from this location. For some inexplicable reason my credit card and Ashley’s credit system would not sync. We tried numerous times to pay for the purchase, and without exception the money was debited from my account but would not show up in Ashley’s account. Kaffie, Office Manager for Cary’s location was unbelievably patient with me through this process. After 3 days of going between my bank and Ashley Furniture this was still not resolved. Kaffie was extremely helpful, she contacted Accounting, my Bank and Shipping to continuously try different options. Her positive attitude was remarkable. The issue was never resolved and I had to eventually go a different route through Ashley at a different location. If not for Kaffie I would have stopped the entire process and gone elsewhere. However I’m happy I did not. LOVE my new navy sofa and have Kaffie to thank!
First time to the Cary location. Surprisingly no salesperson tackled me as soon as I entered. Lol. But the downside is no one asked if I needed help. I don't know if it's because it's a smaller store, but it seemed a little cluttered compared to the Glenwood location. In general, the quality of the furniture is not like it use to be for Ashley's. I need to replace my sectional that I got from Ashley's. The sectional is peeling severely, but just looking at what they have to offer...overpriced Big Lots. Disappointed.
My husband and I came here not once, not twice, but three times to see if this is where we wanted to purchase a bed and mattress from. We walked away 2/3 times, and while I’ve never had issues with ordering furniture online From Wayfair or Pottery Barn, I was excited to be able to try out and test king size beds before purchasing. Friends- trust your instincts and if something feels off before purchasing you are probably right! After spending 2 weeks with my son in the hospital, we were just ready to pull the trigger already with Ashley and we have had nothing but issues since (and are out $1500+): 1. They couldn’t tell us when the bed would be delivered until we ordered 2. The mattress and bed had to be delivered separately (A lie- the manager confirmed) 3. “You can get a bed frame delivered while you wait on the bed- we do it all the time!“ 4. *mattress delivered with no frame to sit it on, so it gets left in a spare room in its packaging* 5. Hey Eric, Can we get a mattress frame so it doesn’t collect dust for the 8 weeks we are waiting for the bed? “Oh- yeah, I’m going to need to speak to my manager about that one..” 6. 3 days pass.. crickets.. my husband calls back. No answer. ERIC calls back, leaves a vague message. Turns out he ordered it for us without actually communicating when it would be delivered.. 7. My husband finally gets back in touch- they agree on a 1PM-4PM window for delivery 8. Day before- delivery window now 12:30-3:30 9. Day of frame delivery: 12PM message to wrong person: “your delivery will be here at 12:15” 10: 12:03PM- still on the way to intercept a 12:30 delivery- now has to speed there to not miss delivery people - actual Act of God to get them on the phone to wait for arrival 11: visibly angry delivery men in a rush to set up bed frame and move mattress from spare room. Finally unpacks mattress. 12. Hey- this isn’t the mattress we showed Eric to order 13: delivery guys: “sign here and here.. just confirming we delivered it” (nothing to read or review, just a signature field) 14. Calls customer care- they say to go in store 15. Speak to manager, she works to process a return and says we will be able to get it exchanged- no problem- sorry for your frustration! After all, Eric made a mistake in putting in your sales order as he ordered you the firm mattress when you clearly communicated and tested out the plush one. 16: call from customer care “we can’t process your Return because it was delivered already” 17. Still no idea when the bed will actually be delivered- I guess we will see if that’s right as well? Avoid this place. Avoid Eric. I had to leave the store when it came time to deal with Eric because I couldn’t stomach being around him- I asked a lot of questions during the 3 trips and he never answered them honestly. And here we are: stuck with a king size mattress that is bad for our backs, that we never ordered, and we can’t sleep on. I should be focusing on my sons health, not worrying about this store’s lack of competent and honest workers.
Ashley HomeStore is the worst of the worst. Save your money and go elsewhere. Over the course of several weeks, they have scheduled FOUR separate delivery teams to try and deliver the correct parts to a canopy bed we ordered over a month ago. And each time the delivery team has arrived with the wrong parts. One delivery team didn't tell us they had the wrong parts and went ahead and assembled the bed using the wrong materials and broke the bed. When we told this to Customer Care, they offered nothing more than "Sorry for your frustration" and offered to schedule yet another delivery team to try and fix this bed that has been lying on or floor in pieces for weeks now. We've had both Customer Care and several delivery teams flat out lie to us in order to weasel out of their refund policy. Hopefully this review will save someone a lot of stress by convincing you to spend your money somewhere else.
My husband and I came here not once, not twice, but three times to see if this is where we wanted to purchase a bed and mattress from. We walked away 2/3 times, and while I&'ve never had issues with ordering furniture online From Wayfair or Pottery Barn, I was excited to be able to try out and test king size beds before purchasing.Friends- trust your instincts and if something feels off before purchasing you are probably right! After spending 2 weeks with my son in the hospital, we were just ready to pull the trigger already with Ashley and we have had nothing but issues since (and are out $1500+):1. They couldn&'t tell us when the bed would be delivered until we ordered 2. The mattress and bed had to be delivered separately (A lie- the manager confirmed)3. &"You can get a bed frame delivered while you wait on the bed- we do it all the time!&"4. *mattress delivered with no frame to sit it on, so it gets left in a spare room in its packaging*5. Hey Eric, Can we get a mattress frame so it doesn&'t collect dust for the 8 weeks we are waiting for the bed? &"Oh- yeah, I&'m going to need to speak to my manager about that one..&"6. 3 days pass.. crickets.. my husband calls back. No answer. ERIC calls back, leaves a vague message. Turns out he ordered it for us without actually communicating when it would be delivered..7. My husband finally gets back in touch- they agree on a 1PM-4PM window for delivery8. Day before- delivery window now 12:30-3:309. Day of frame delivery: 12PM message to wrong person: &"your delivery will be here at 12:15&"10: 12:03PM- still on the way to intercept a 12:30 delivery- now has to speed there to not miss delivery people - actual Act of God to get them on the phone to wait for arrival 11: visibly angry delivery men in a rush to set up bed frame and move mattress from spare room. Finally unpacks mattress.12. Hey- this isn&'t the mattress we showed Eric to order13: delivery guys: &"sign here and here.. just confirming we delivered it&" (nothing to read or review, just a signature field)14. Calls customer care- they say to go in store15. Speak to manager, she works to process a return and says we will be able to get it exchanged- no problem- sorry for your frustration! After all, Eric made a mistake in putting in your sales order as he ordered you the firm mattress when you clearly communicated and tested out the plush one.16: call from customer care &"we can&'t process your Return because it was delivered already&"17. Still no idea when the bed will actually be delivered- I guess we will see if that&'s right as well?Avoid this place. Avoid Eric. I had to leave the store when it came time to deal with Eric because I couldn&'t stomach being around him- I asked a lot of questions during the 3 trips and he never answered them honestly. And here we are: stuck with a king size mattress that is bad for our backs, that we never ordered, and we can&'t sleep on. I should be focusing on my sons health, not worrying about this store&'s lack of competent and honest workers.
Waited over 7 weeks for my couch to get delivered after being told it would take 2 to 3 weeks. They are NOT flexible with delivery time or dates. Their customer service line is ridiculous with incompendent customer service reps giving you wrong or misleading info. I overall had a Horrible experience and will NEVER bring my business or recommend this business to anyone.
Much better staff than ashley glenwood. Eric Sassano helped in getting the best deal and was very cooperative. He was in touch till the delivery date.
Ask for Mike Reese. He spent hours making sure that I was satisfied with my purchase. He definitely went the extra mile to help me visualize and compare furniture pieces side by side so I could easily choose what would be the best fit for me and my home.
Executives are good and helpful
Purchased a canopy bed frame from Ashley HomeStore and honestly, the quality of the bed is quite disappointing considering the price. Of course you’re not getting real wood, but the material looks cheap. Several of the posts arrived with scratches and the slats the mattress rests on are thin and flimsy. I've gotten better quality furniture from IKEA for one fourth of the price. However, the one star rating (I wish I could give 0 stars) is because the bed also arrived with parts missing, and every interaction I have had with Ashley Furniture Customer Care to try to resolve this issue has been an absolute nightmare. Over the course of several weeks, they have scheduled three separate delivery teams to try and deliver the correct parts to this bed. Each time, you get an automated voicemail threatening a $99 fee if you aren’t home. And each time the delivery team arrived with the wrong parts. One delivery team didn't tell us they had the wrong parts and went ahead and assembled the bed using the wrong materials. In the process, they broke several pieces of the bed, and left several bolts out, which was a safety hazard. To be specific, this was a canopy bed, and the delivery team left four large posts completely detached and free to fall on our heads. When we told this to Customer Care, they offered nothing more than “Sorry for your frustration”, and offered to send out yet another delivery team to try to fix the issue. When we requested to just return the bed for a refund, they told us that we were not eligible for a refund because the bed had been in our home for more than 24 hours. When we explained that the only reason we had the bed for 24 hours was because the delivery team had brought the wrong parts and we were waiting for the delivery of the correct parts, we were just told again “Sorry for your frustration” and they are still refusing to give us a refund. It’s been over a month of this back and forth and we are now waiting for the FOURTH delivery team to try and fix this bed which is currently lying in pieces on our floor. Hopefully this review will save someone a lot of stress by convincing you to spend your money somewhere else. If you have a problem with your purchase, Ashley Furniture Customer Care will just waste your time and money.
Placed an order on a sofa that ended up taking 1 month to arrive due to many complications throughout the entire ordering process. My phone number was not correctly entered in, even after asking the person to make the change which led into many future problems. Rescheduling the delivery to a Wednesday, for some reason they decided to attempt delivery on the Monday without my notice and also because the number on my account was incorrect. Upon delivery, they were expecting a replacement exchange because somehow that was put into the system, even after I explained to them that I never received the sofa in the first place.
Amazing
Looks like plenty of great options, but sales people are so pushy it ruins the experience
Randy was great!! We didn’t have to deal with anyone on top of us trying to sell us something we didn’t need, but he was always close by for any questions that we had, and he even helped us get out the door for even cheaper than we expected! We got the perfect sofa for our home and couldn’t be happier! Great customer service and quality furniture that we will have for years to come! :)
Basically the employee Valerie only cares about making a sale. She doesn't care about the customer and doesn't try to rectify a situation. Possibly the wrong line of work for her.
If you buy from here be prepared to deal with the insurance for months to be exact four months never again will I buy from here again the craftsman would call out every week and when one of them did come out to check out the bed frame he stepped on it and broke it even more
Good prices, good quality, great customer service!
We recently moved into the 27540 area. We bought a brand new home and brought very little furniture with us. We stopped into Ashley several times and worked with a phenomenal sales person Carolina. She was great and we ended up purchasing almost $7000 worth of furniture. That's where the happy part of the story ends. There is no way I can describe to you the sheer quantity of mistakes, damage, miscommunications and problems that ensued after the purchase. The initial delivery team damaged our walls/floors while moving a couch to the second floor. They were in a hurry and rude. They were unable to put a table together due to "manufacturer defect" but there was nothing wrong with the table. the benches they assembled were not done correctly and one of the tv cabinets were missing shelves that had to be installed at the time of assembly. The leather sofa had creases in the back of it from being laid on it's back & the sectional was facing the wrong way. Almost everything we had delivered was wrong or damaged and had to be returned. Each delivery thereafter was similar or worse. This has been going on now for 2 months and we are still awaiting the delivery of an ottoman that was damaged by a subsequent delivery team and are being told it's back ordered until mid January. We've made several trips to the store and have spoken with Carolina and different managers on site who told us they would compensate us for our issues and would send someone to repair the damage to our walls. Neither of these things have happened and we feel that they've moved on and forgotten about us. We've never had a worse experience with a company in our lives. . .ever. We had planned on purchasing more furniture. As I said, we came with very little as we left it in our old home for the new owners or we sold it. We will NOT be purchasing anything furniture from Ashley nor will we recommend it to anyone we know.
I worked with April and was really impressed by her knowledge, hard work, and customer service. She went above and beyond to help me get the couch I wanted. I highly recommend going to see her for ant of your furniture needs!!!
Had a great experience working with Madison at the Cary store. She is highly enthusiastic and very knowledgeable about furniture and decor. She helped me find the perfect pieces at the best price. Can’t wait to sleep in my new bed tonight!
This store has great customer service!
Purchased a sofa, 2 table lamps and a floor lamp and the protection plan since I do have pets.. when my things were delivered the installation guys appeared to have a difficult time getting the floor lamp put together. They asked to borrow a hammer and then went to hammering something on the base of the lamp. Once they got it they took a picture of only the lamp. Gave me a cheap little tool of some kind and said I may need this. I thought after a few months I saw the lamp leaning. Then one day it actually fell over because it was so top heavy. I paid almost $200 for this lamp. I called the Cary N.C. store and was told to call the home office.... they refused to help me because the picture that was taken the lamp was perfect. Then I call the protection plan people. Mmmmm... lamps are an accessory so not covered. The store didn’t know this when they added it to the plan. So everyone involved with Ashley Furniture refuses to help me in anyway. Then when I called Randy Shepherd back he gets huffy at me. I will never never ever buy from them again. Once you buy it forget about anything else. They don’t care. Garner Wayside is a great furniture store who cares about the customer and the quality of their products. No cheap stuff!!! Very very disappointed with this company and the way they treat customers after the sell and also disappointed in quality of furniture. Stay away is what I recommend.
We bought the Castano section at this Ashley Homestore. We’re very happy with the quality of the couch, but also the buying process and the delivery. Ashtyn was great about giving us space to make our decision and readily answered all questions. The couch was delivered on time, and in great condition. The guys were in and out in less than 30 minutes! After the couch was delivered Ashtyn checked in to make sure everything went well. We’ll be sure to go back
Good store in a great shopping mall area.Large furniture selection & good prices
Such a great experience dealing with April and Bradley. Such an easy process and nice selection. No pressure or pushy sales tactics.
Ashtyn Z. was great helping me find a mattress and offering good advice about the best ones for the best sleep situations. Ashtyn was helpful but not overbearing. I’m very happy with my purchase and the great service!
We had a great shopping experience with Derek at Ashley Furniture. The service was fast, friendly and the price was unbeatable. Derek was so knowledgeable and helpful but he was not pushy at all. He is down to earth and executed the paperwork efficiently and answered all of our questions. Thank you Derek for offering such exceptional customer service!!!
Ashtyn is incredible! She has made both of my shopping experiences so much fun and I felt like I was shopping with a good friend. She knew what she was talking about and really listened to what I was looking for and helped me budget accordingly. There is a great selection of furniture but Ashtyn was the main reason I came back to this location. The whole team is amazing and I cant Recommend them strongly enough!
Ask for April - I knew what I wanted, I knew my budget and she made the rest easy.
Bryant Ingham was super friendly and helpful in working with us to find what we were looking for at the best price! He was very welcoming and walked with us throughout the store answering all the questions we had. There was no pressure to buy something we didn't like. He is the best home furnishing consultant friend that you've never had, but wished you had. 😎 -will update review once everything has been delivered-
Ask for Randy, he was very professional, friendly, patient and very helpful. Thank you so much for helping us out.
This chair was delivered this morning. The delivery driver was clearly in a hurry and hurried me through inspection - this crack wasn&'t visible. Then, I sat in the chair and it sunk. On the phone now with customer care, and they&'re telling me that they won&'t be able to exchange this until next month. Completely unacceptable. They have lost a customer.
Came here not expecting much after reading reviews but these guys are awesome! Amanda was super nice and not pushy at all. Helped explained anything we didn’t understand. Even told us to check other places when she felt they might not have exactly what we wanted. Manager (Bradley) was also super cool. Would definitely recommend coming here. They’re prices also seem pretty competitive!
Ashtyn was the best help I could have ever asked for! She went above and beyond to make sure we had the exact bedroom furniture for our needs. We are over the moon with our new additions and we will be back! Thank you Ashtyn for your professional expertise in furniture!
This store does carry some neat pieces of furniture. We had a great experience with the Gabbie. She was extremely pleasant and professional to deal with. She helped my family with the selection of our dining set by giving us our space and time to decide. We would highly recommend Gabbie for a delightful furniture shopping experience in this store.
Ashtyn helped us get furniture for our living room , family room, bonus and 2 guest bedrooms. We told her what we wanted and she showed us what they had on the showroom floor and on the computer. Fantastic customer service! Will be back to see Ashtyn again!
Last weekend we went into Ashley's in Cary, NC and were greeted by the Amanda. She was professtional, kind and courteous to us through the entire sales process. She asked us several questions and was able to direct us to what we wanted. She knew when to give us a bit of space to talk things over and when to come back! She truly made the buying experience pleasurable! Thank you Amanda!!
April Gailas was fantastic and helped me out tremendously. Highly recommend the Cary store!
We came into our local Ashley yesterday to look for love seat for the house and had wonderful service from Carmen as well Bradley and they helped me find the perfect love seat as well as chair for my office (which is a small space and needed some extra time looking)! Win-Win! Delivery will be quick (about a week). They are locally owned so please go support local businesses this holiday season.
We went without knowing exactly what we were looking for, but sales associate Faith was awesome and really patient with us. She helped us a lot during the days we were trying to make a decision, showing us different options of sofas and helping us with the delivery dates. She was friendly and kind and we are so happy she was the one helping us!
April was a pleasure to work with. Took her time and showed me all the couches that I may have interest in. I walked out very pleased with my new furniture.
Ashtyn Zimmer was such an amazing person to work with! We went in looking for bedroom furniture for our 10 year old and she made the process so easy and made sure we got the best deal. She was very knowledgeable about anything I asked her and gave me some great decor tips as well. Make sure you go see her in Cary.
April was great to work with. She gave us a great deal & was patient while we made our selections. Highly recommend working with April!!!
Great experience, April was very helpful!
Ashtyn Zimmer was amazing. I needed a mattress and she made the transaction quick and painless and she gave me an awesome deal! I will most definitely be back. Thank you again Ashtyn.
Ashtyn helped us find the chair I picked out on the internet. The test sit was even better than I expected. She then put together the deal and Amazon price match we wanted in a very efficient manner. When it was delivered, my wife liked it so much we had to buy a match. Ashtyn also took care of that so that we didn't even have to go back to the store. The chairs replace twenty-year old Lazy Boys--those designers seem to be living up to their company name. These Ashley chairs are much more functional at half the price. My hat is off to the Ashley designers of their great Composer chair.
The staff knows furniture! Ashley HomeStore in Cary has a gorgeous showroom, helping you picture what their products would look like in your home. I highly recommend you work with Randy Shepherd. He is very knowledgable, helpful, and friendly.
Gabbie is an incredible associate! Always very patient and helpful! My first time getting furniture to turn my little apartment into a home! I love my furniture and I am so grateful! She is kind and patient and a genuine person! I would high recommend Gabbie! Thank you for helping me make my home, cozy and comfortable! A🌟
Ask for Derek at the Ashley Homestore in Cary. He is the best salesperson we’ve worked with in a long time! His customer service is amazing plus his product knowledge is fantastic! He will help you find exactly what you are looking for within your budget.
I came to Ashley Furniture searching for a sectional after moving into our new home. I was warmly greeted by a salesman named Randy Shepherd who took his time listening to what I was in search for and I found a couple wonderful selections! We narrowed it down to the perfect sectional and layout that was best for my home and I received it in no time . A couple of weeks later there was a loose seam on one of the cushions and I contacted Ashley(warranty was bought with furniture) and I was shipped 2 replacement cushions that next week! It has been about 7 months and this sectional is still perfect and feels brand new. I will say that at Ashley I’ve had the best experience when looking quality and style. This is definitely the best company when it comes to longtime Furniture with great deals. If In need I will always ask for Randy Shepherd due to the great service he provided during my encounter .
Good stuff, very helpful
Carolina Reyes, sales associate was fantastic. She helped find what I was looking for and made the process smooth and easy. Thank you Carolina
Carolina Reyes was very nice to work with.
Ashtyn was amazing! Go see her!
Great place good people! We came in late in a week night and Dereck greeted us at the front door. From then on it was perfect! He was patient, asked the right questions and guided us to the perfect piece. He even worked out getting us the one we wanted that day. Can’t say enough good things about Dereck
Much cleaner and friendlier staff than Glenwood location. Pleased with our purchase and price matching provided by management. Great experience overall. Will definitely shop at this location again in the future.
Really cheaply built furniture... Had to have item repaired as soon as we got it.. 6 months late... During repair found out it is made of partical board and cardboard, yes cardboard
Good attention.
This was my first experience with Ashley Home Store and I could not have asked for better service! Ashton our salesperson was excellent and the delivery staff was beyond efficient! Ashley will be my "go to" furniture store from now on. Great job everyone!
Strongly recommend NOT to buy from this store. Delivery and services are very lousy. The dresser came with a broken draw and multiple defects, and mattress was wrong size. Many calls are made but no response on any requests. Worst purchasing experiences ever!
The sales associate Faith was awesome. She was friendly, professional, knowledgeable and very helpful. She was so patient with me and my fiance trying to figure what we wanted even when it was getting close to closing time. Michael, the manager was also kind and helpful too. My experience was exceptional and I'll highly recommend this store to everyone.
Friendly, great choices of furniture, not pushy but and eager to save you money. Thanks Sam!
Wish I would have read these reviews before purchasing $1,500 worth of furniture. The entire process has been a NIGHTMARE and has yet to be resolved now 3 months later. The employees in store are great. However (I will try to keep this short), it is the delivery team and Customer Care team that are nightmares. My delivery did not arrive on the scheduled date. I called Customer Care to check what was going on and was told that my delivery was scheduled for 5 days later and that there was a note on my account that I was never notified. As a result of the ladder delivery date, I was out of town when my delivery did arrive. The store comped me $250 for this mishap, but I have yet to see this credit applied to my financing and it has been nearly three months and multiple phone calls/trips to the store later. The delivery men damaged my dresser and left a huge mess in my apartment, in my hall, and in my nightstands. The nightstand drawers were unable to close due to the packaging mess that was left behind each of the drawers. My headboard and bed frame were not put together properly. It took MULTIPLE (10+ to Customer Care) phone calls to ATTEMPT to resolve these issues. I was comped a $300 Ashley giftcard for my damaged dresser. However, I have yet to receive it in the mail now three months later (I have left the supervisor voicemails and she does not return my phone calls). In addition, my headboard and bed frame were much larger than I was expecting. I tried to return both, but was told that I was unable to do so, because I was out of the 48 hour return policy window. However, let's not forget that my delivery arrived 5 days later than it was scheduled, so I was out of town when my delivery finally did arrive as well as during this 48 hour return policy window. Upon being told that I could not return the headboard and bed frame without a fee, I opted to keep it (it was not assembled correctly at this time). A second delivery team came to my house to properly assemble it only to discover the items were missing pieces and that I would need to call Customer Care again to order the missing parts. Therefore, 5 delivery men had been to my apartment and the item was still not complete. These parts arrived 20+ days later (much longer than promised) and I was to assemble them myself. Lastly, I moved one of my nightstands last week only to discover that the legs were not properly installed. As a result, my nightstand fell to the ground, damaging one of its corners. This whole process has been nothing short of a nightmare and is still not over yet (am still waiting on my $300 giftcard as well as my $250 delivery mishap credit). HORRENDOUS customer service and a complete waste of money. Again, please save yourself the hassle of purchasing from this company.
Gabbie Sigmon is very knowledgeable, helpful and friendly. I will defiantly be back to see her when for any and all Funiture needs.
I went into the cary location not knowing what I wanted other than a bed frame. I was greeted by Ashtyn who was very helpful and patient. She was knowledgeable and helped me pick the best fit for my room. I highly recommend visiting the Cary location and speaking with her.
After moving into our new home, my husband & I were looking for some new furniture. After having one problem after another at a couple of other stores, we were relieved to find Ashtyn Smith. Not only did she get us exactly what we were looking for, she went above & beyond to make sure we were satisfied. Ashtyn was very knowledgeable about the furniture & overall very nice & personable. In past experiences we have not had the best of luck with delivery times but with our order from Ashtyn, it was here when she said it would be here. Delivery & set up was quick & easy. We will certainly go to her from now on & not waste time looking anywhere else. Thank you Ashtyn for helping us!! Warren & Robin Phillips
Valerie was so awesome & helpful! It really was an easy & fun experience. We are so excited about our new mattress!
They were helpful in the store but then ordered the wrong thing. I requested a sleeper sofa and a regular sofa was delivered. The delivery persons refused to take it back with them. I called the store and their response is someone will call me tomorrow. I’ll update my review once this is resolved but as of now I’m very disappointed.
Who’s the store manager? I’d love to speak with them. Unbelievably bad customer service. Do not buy here. Once they get your money, it’s nothing but false promises and ZERO communication. I can’t get my salesperson, the assistant manager, or the mysterious store manager to give me a call back. My sofa was delivered. The delivery guys were rushing. They broke a piece of my antique buffet off while they were tossing furniture and the cardboard wrapping around. Filed a claim and haven’t heard back yet. This whole experience has been beyond disappointing. It’s been nothing but the run around. Fortunately, they will respond to better business bureau complaints. So if you’re looking for assistance, file a claim with BBB. Also, don’t accept an Ashley gift card. They will give you a check, but you have to be firm.
My husband and I would not recommend buying furniture from any Ashley's HomeStore location. We purchased our furniture in early JULY it is now early OCTOBER and we are still dealing with this terribly unorganized company. Corporate was rude, and didn't care when we expressed our displeasure. If I were to write out everything that was wrong I'd be here all day. Terrible terrible business practice, I honestly think it's time someone brought a lawsuit out on them.
Bradley was inviting and welcoming. I loved the entire experience! His energy is amazing!
They keep pulling money out my account 2 weeks early then when I called to ask why no one could help me and solve my problem
Horrible delivery service. The people in the store are very nice. They screwed up my delivery and expected me to wait an additional 9 days with no bed.
Was difficult to reach customer service when I had a question. Everything went according to how they said it would though
I ordered a loveseat to be delivered. I specifically took a day off from work, no pay, in order to be home for the delivery. The truck shows up on delivery day only for them to tell me that the furniture was never even loaded onto the truck! Now I have to call them in 24 hours and reschedule a new delivery day. I am absolutely disgusted by the irresponsibility and lack of care that this location has. I will never recommend this place to anyone I know.
Furniture to high in cost.
Went to the Cary NC location as opposed to the Raleigh NC location which is actually close to my house. I had a gift card I wanted to use (which can't be used online oddly enough) and already knew what I wanted when I walked in the store. Raleigh store told me they could order it for me but it would cost be a $50 delivery fee for a $75 lamp. There was "nothing they could do about it." I walked into the Cary store and the sales man (Randy) laughed when I told them my experience in Raleigh and said that wasn't accurate. He put in the order for the lamp I wanted, no delivery fee, and I don't have to be present for it to be delivered. All of which the Raleigh store told me was impossible and couldn't be done. Randy in Cary was helpful and personable and made something "impossible" happen in 5 minutes.
BUYER BEWARE: HORRIBLE QUALITY FURNITURE AND CUSTOMER SERVICE! You may get a good price on their furniture but after waiting WEEKS in an empty house to get furniture, we just received our furniture delivery from Ashley Homestore and I&'ve NEVER been more disappointed in a furniture store! We had TWO terrible experiences with Ashley:1) The first time we ordered a sofa set, they arranged a delivery date, and it never arrived. They never called to cancel or notify us of another date. We called to see what was going on and they told us a delivery had never been scheduled and took no ownership of the problem. We demanded a refund and they told us they processed a refund over the phone. A few days later, we had to physically go into the store when we noticed they had still not actually given us a refund. After much discussion and no ownership on their end, they finally refunded us. The manager gave us a discount to try to make things right and convinced us this was an isolated incident and to give them another chance and place another order with them. 2) We placed an order of furniture with them thinking the above incident must have been a fluke. Today was our delivery date for 4 pieces of furniture and 75% of the furniture we ordered arrived in OPEN boxes and came out DAMAGED and DEFECTIVE! The bedroom set literally had black sharpie colored on it to cover defects, the barstools came out chipped, and the coffee table set had major scratches all over it. This is clearly a common occurrence because when we called customer service they tried to give us $20 to accept damaged furniture and we were told we couldn&'t cancel our order and get a refund because they were &"willing to make it right&" and we would have to pay a 10% restocking fee. So now we have to wait another few weeks to get what will probably be more damaged and defective furniture...if their delivery actually arrives.Ikea literally has better quality and service.See the pictures below before you order from them!
I would not recommend buying furniture from this store. I have had nothing but problems since I purchased a sectional from this location. Granted I have a friend who also bought a sectional from this location and had no problems with her purchase and delivery but it is honestly a roll of the dice. Customer care should be a priority and there is a lack of customer communication and follow-up.
My family and I had an amazing shopping experience here. Gabby and the store manager took great care of us. They were patient with our indecisiveness and busy children. We would recommend anyone to purchase here. Thanks!
My family and I had an amazing shopping experience here. Gabby and the store manager took great care of us. They were patient with our indecisiveness and busy children. We would recommend anyone to purchase here. Thanks!
Chose a table and chairs. Arrived with minor damage. A new leg was ordered. Haven’t taken the new leg out. The problem was that the delivery drivers are outsourced. The driver hit my mailbox on April 30 and my reimbursement check arrived August 2. It cost almost as much for the mailbox with labor as the table and chairs did. Meanwhile I had more furniture to buy but my money was held up for 3 months. I had a great experience with discount furniture in Morrisville.
Samantha was a great help and i purchased the perfect table for my home.
Sales rep was great but delivery was a huge hassle. We were told that two chairs were on back order, but could be delivered in one month. After a month they schedule delivery for the chairs and an ottoman, but only the ottoman is delivered. Took another 3 weeks and I had to call customer care multiple times to find out when/if we were going to receive the products we paid for almost 2 months ago.
Ashley store is nice inside, furniture is ok nothing amazing normal. The sales guy was nice and not pushy. The 2 star review is due to the extra charges they add to the future. Delivery is way expensive for a simple sofa, and the insurance is also expensive. Got a better deal in rooms to go and the sofa was about $150 less than what we paid. Overly pricey.
I must thank Caroline at Cary, NC store for her hard work and unmatched dedication. She was extremely helpful and she facilitated delivery of our order to neighboring Georgia. For sure, this Ashley shopping experience was the best I had and I have been Ashley customer for long time. Well done Cary, NC.
I so wish I had read through these reviews before ordering from Ashley Furniture, Cary, NC. I received delivery on outdoor furniture that was missing one of the decorative throw pillows. Ten days after submitting a claim, I have still not heard a word about the pillow. I am also waiting on a delivery of a chair that was supposed to be available on June 5th. I have already paid in full for the complete order, tax, and delivery. I had a poor experience with the delivery drivers that others have reported on FB. The 2 gentlemen complained about the heat, the number of deliveries left, and that they couldn't reach the dispatcher about the pillow. I even offered them bottles of water, but they could really care less. They also spoke Spanish in front of me; little did they know I could understand every word! Horrendous customer service... UPDATE: It is now July 16th and I still have not received my throw pillow or the chair I ordered on 5/25/19 that had a delivery date of 6/5/19. I had submitted a claim with photos on 6/6/19 to their customer service department as directed. I finally received a call back on 6/26/19 asking for the same information all over again!! UGH. I was told that I would receive a call back to update the status of my missing items within that week. Guess what? Never heard back from them - still no chair or pillow and they were paid in full on 5/25/2019. Really unfair business practices! STAY AWAY FROM ASHLEY FURNITURE!!
Good collections and service
Now, I've always liked Ashley Furniture, but my sales associate turned me in to a customer for life. Madison was SO patient with me. I browsed for several hours, and she was always on hand if I needed her. Never once did I feel pressured, which is something I seem to always feel while furniture shopping. It was such a breath of fresh air!!! Not only am I happy with the overall experience, but I'm overjoyed about my purchases. Will be returning.
Valerie from Ashley was amazing to work with, she made sure my husband and I got the best deal possible. The furniture was delivered and assembled safely and looks amazing!
If you&'re looking for furniture, Ashley HomeStore in Cary, NC is the place to go! Osvaldo provides a phenomenal experience from the moment you step into the door to the very end. Osvaldo and Michael both were dedicated to ensuring I was able to purchase the furniture that I desired. Satisfied would be an understatement!
Helpful staff!
Going to make a long story short... I purchased a bed not long ago, within a month and a half the slats broke due to them being improperly placed buy the staff that delivered it. So, I called customer service and ordered new ones. I was told that it would be 7-10 business days, I called back 1 month later because I haven&'t received the slats. I was then told that I wouldn&'t receive them until September(this happened in June). There was no attempt in trying to make the situation right and I&'m kind of bothered by it.
Messed up order twice and still no idea what is going on. Avoid this business
The store and people seemed nice but the furniture was lacking in style and felt very Walmart-ish.
On 6/15/19, my son ordered four bar stools and a 3 table set (coffee & end tables) from this store. The sales reps., Carmen Conde and Valerie Sandoval, were very helpful during the purchase process. He paid for delivery, and the delivery date was set for July 6th. It has to be on the weekend because he works, and that point was made crystal clear. So yesterday my son calls to get a delivery update/confirmation, and is told that the bar stools will be delivered on Monday, July 8th instead of Saturday, July 6th. And the coffee table/end tables combo set will be delivered on Saturday, July 20th. Say what?!?! He bought this furniture a month ago, received a delivery date, and now it's arbitrarily changed?!?! And the date is a Monday, which will not work. And July 20th for the rest of the order. It's going to take 35 days for him to receive his full order? That is ridiculous and unacceptable. Ashley Furniture does a great job on the sales floor, but they botch the entire experience with a shoddy and incompetent delivery process. When my son called in to Customer Service to get the July 8 day changed to the weekend, he was basically told by the rep. that she would see what she could do, and that he would get an email and phone call with the delivery updated information. He told her that he was told the same thing the last time he called in, and that he never received either one. I've reached out to our sales rep., Carmen Conde, and I hope there is something she can do to get this delivery squared away. I'm not sure why there has to be two delivery dates, and we're less than two weeks away from a month since this purchase was made. And based on the other reviews, I'm concerned about damage even when he actually receives his order. In lieu of these delivery issues, I can only give one star and would advise others to stay away from this business. Just read the other reviews as well. I will revise my review if someone from Ashley Furniture steps up and gets these issues resolved - and my son receives his furniture soon and in good order.
On 6/15/19, my son ordered four bar stools and a 3 table set (coffee & end tables) from this store. The sales reps., Carmen Conde and Valerie Sandoval, were very helpful during the purchase process. He paid for delivery, and the delivery date was set for July 6th. It has to be on the weekend because he works, and that point was made crystal clear. So yesterday my son calls to get a delivery update/confirmation, and is told that the bar stools will be delivered on Monday, July 8th instead of Saturday, July 6th. And the coffee table/end tables combo set will be delivered on Saturday, July 20th. Say what?!?! He bought this furniture a month ago, received a delivery date, and now it's arbitrarily changed?!?! And the date is a Monday, which will not work. And July 20th for the rest of the order. It's going to take 35 days for him to receive his full order? That is ridiculous and unacceptable. Ashley Furniture does a great job on the sales floor, but they botch the entire experience with a shoddy and incompetent delivery process. When my son called in to Customer Service to get the July 8 day changed to the weekend, he was basically told by the rep. that she would see what she could do, and that he would get an email and phone call with the delivery updated information. He told her that he was told the same thing the last time he called in, and that he never received either one. I've reached out to our sales rep., Carmen Conde, and I hope there is something she can do to get this delivery squared away. I'm not sure why there has to be two delivery dates, and we're less than two weeks away from a month since this purchase was made. And based on the other reviews, I'm concerned about damage even when he actually receives his order. In lieu of these delivery issues, I can only give one star and would advise others to stay away from this business. Just read the other reviews as well. I will revise my review if someone from Ashley Furniture steps up and gets these issues resolved - and my son receives his furniture soon and in good order.
On 6/15/19, my son ordered four bar stools and a 3 table set (coffee & end tables) from this store. The sales reps., Carmen Conde and Valerie Sandoval, were very helpful during the purchase process. He paid for delivery, and the delivery date was set for July 6th. It has to be on the weekend because he works, and that point was made crystal clear. So yesterday my son calls to get a delivery update/confirmation, and is told that the bar stools will be delivered on Monday, July 8th instead of Saturday, July 6th. And the coffee table/end tables combo set will be delivered on Saturday, July 20th. Say what?!?! He bought this furniture a month ago, received a delivery date, and now it&'s arbitrarily changed?!?! And the date is a Monday, which will not work. And July 20th for the rest of the order. It&'s going to take 35 days for him to receive his full order? That is ridiculous and unacceptable. Ashley Furniture does a great job on the sales floor, but they botch the entire experience with a shoddy and incompetent delivery process. When my son called in to Customer Service to get the July 8 day changed to the weekend, he was basically told by the rep. that she would see what she could do, and that he would get an email and phone call with the delivery updated information. He told her that he was told the same thing the last time he called in, and that he never received either one. I&'ve reached out to our sales rep., Carmen Conde, and I hope there is something she can do to get this delivery squared away. I&'m not sure why there has to be two delivery dates, and we&'re less than two weeks away from a month since this purchase was made. And based on the other reviews, I&'m concerned about damage even when he actually receives his order. In lieu of these delivery issues, I can only give one star and would advise others to stay away from this business. Just read the other reviews as well. I will revise my review if someone from Ashley Furniture steps up and gets these issues resolved - and my son receives his furniture soon and in good order.
Very impressed! We had such a seamless and positive experience purchasing a sofa here. Big shoutout to Samantha V. -- amazing customer service!
Got my sofa from here and I love it!
I so wish I had read through these reviews before ordering from Ashley Furniture, Cary, NC. I received delivery on outdoor furniture that was missing one of the decorative throw pillows. Ten days after submitting a claim, I have still not heard a word about the pillow. I am also waiting on a delivery of a chair that was supposed to be available on June 5th. I have already paid in full for the complete order, tax, and delivery. I had a poor experience with the delivery drivers that others have reported on FB. The 2 gentlemen complained about the heat, the number of deliveries left, and that they couldn't reach the dispatcher about the pillow. I even offered them bottles of water, but they could really care less. They also spoke Spanish in front of me; little did they know I could understand every word! Horrendous customer service...
What I didn't realize until this visit is that much of the furniture here is constructed right here in the states though the materials may be sourced from other countries. We have always had good luck with our sales staff (Thank you Sam) and have so far been pleased with our purchases. I think they have a wonderful selection at varying price points. And offer both trendy and more classic or traditional options. They seem to frequently run specials or sales. For those who must keep an eye on the budget, this is a great place to shop.
DO not go here I recently purchased a tempur pedic bed upon receiving the bed their were many complications I ended up having to call customer service with the surprise that they would not helps me so I end up calling tempur pedic and they finally help me this is a horrible place don’t go here
Having a terrible time getting an order first promised in 2 weeks and now over two months old, which will (eventually???) replace even earlier purchase of a defective outdoor umbrella. Customer Care people have apparently been instructed not to give out manager names. My next step skips over the rest and will be a call to corporate office. Cannot recommend this store at this time. The single star is required in order to write a review. Zero or less at this time.
Horrible delivery Ashley called and said they will be at home in 10 minutes. I was on my way to pick up kids and I had to return back home. I kept waiting and they showed up after 35 minutes. In the past, they had delivered incorrect piece of furniture to me and took two turns to deliver the right one.
Great furniture and great customer service
Bought a bedroom set with my wife. Sales person was very knowledgeable and courteous. Gave us a great deal. Highly recommend!
Ashley&'s itself offers a happy medium between discount retailers and high end furniture stores, as well as a warm, welcoming environment. My fiancé and I had our first Ashley&'s experience ever and were immensely pleased with the service. Lindsey Gibson, otherwise known as &"LG&", helped us. Her down-to-earth sense of humor, immeasurable patience, and professional efficiency made the experience wonderful and painless without being like a constant sales pitch. We left with smiles on our faces and a sectional and an end table that we loved. Updates on the pieces to come!
Furniture is ok for price, but nothing special. We paid to have delivery. The first shipment was sent and the set up the bed incorrectly and broke 2 of the supports. Was told to call headquarters and they would rectify. We called and told them and that was 2 weeks ago and we have heard nothing further. Nothing. The other items have been delayed and delayed in shipment and we are now a month out from our purchase and still have not received the outstanding items. If you take into account the fact that the bed was installed incorrectly, we paid for our things a month ago and have still not received anything that we were actually promised. This is terrible service. Will not ever do business with them again.
I visited the store several weeks ago...Gabrielle was absolutely incredible. She spent nearly 4 hours or more with me and I was able to bounce ideas and my vision of furnishing the house with her. Gabrielle gave me her beautiful time, energy and invaluable input. My most pleasant experience shopping ever. She truly went above and beyond her title and I could not be more grateful when I look at my lovely furniture and think of her.
Stay away from Ashley furniture. Worst experience ever! Couch was defective upon delivery- it was delivered in April and can&'t be repaired until June!! They won&'t replace the product with a new one they will only send repair parts. Kitchen table and end tables were delayed by 2 months from original promised date. Delivery time was 1:30-430 it is now 8pm and I am still waiting for my delivery. I had to call to check in on the status and each time was given a different time. No call ever placed to me I had to call and check. Don&'t waste your time.. you can get better service and quality elsewhere
Buyer Beware - location provides red carpet treatment up to the point of selling furniture. Afterward, the experience has been nothing but a nightmare for me. For starters, notified there would be no issue with getting any furniture items I selected in a timely manner having solidified order on 4/20. Provided an initial delivery date for most items 4/23. I paid for the furniture in full morning of 4/21 as instructed by location. Nobody showed up on 4/23 after taking off work to receive and even confirmed receipt via sms msg. No courtesy call, nothing. Had to call myself to find out there was a credit hold that should not have been levied. Delivery scheduled for 3 days later, again took off work and confirmed via sms msg. Still no furniture and no explanation. I contacted the location and told them to just cancel the order given the debacle. Ultimately, they offered to credit me some money back to my card on an 11k order in exchange for producing a delivery date of 4/29. Here is where it really gets good. I meet guys to "deliver and setup" furniture. Drivers were completely disinterested in doing anything other than sitting furniture where I designated. I had no time to inspect the furniture and several items I discovered were missing and damages after they were long gone. I had to put handles on all drawers, empty the furniture components of styrofoam throughout, and clean up the mess they created in 3 rooms. My bed was delivered without hardware to assemble rails to headboard and footboard. Slats were also missing and ordered to come in later. TV stand was delivered without legs. I had to call back to order them. Sill waiting for them. Bed slats showed up without footers for stability. Had to call and order them after I was told they would be included initially. Dowels were missing from hardware kit to fully assemble bed when it came in. I'm still waiting on missing dowels and tv stand legs on date of this review. Anything that is ordered they say 7-10 days before you can even expect a change in status. There was a chest that remained to be delivered on 5/14. Received voicemail that this would need to be moved to 5/18 on 5/11. I had beach trip planned so had to push that out. Next promise date provided was 5/28. What a mess. After inspecting furniture, there was wood damage on the coffee table and legs on sofa were damaged. Hardware arrived to assemble bed. Discovered one of the headboard legs was put on backwards as the bed rails didn't line up for assembly. Had to take apart headboard and put on legs correctly to assemble the bed with rails. I am still waiting for parts for bed and tv stand more than 2 weeks after I was supposed to have them, and the chest will end up being 6 weeks if I get it when recently scheduled. I'm not betting on it until I see it. Hopefully, there won't be anything wrong with it when it does arrive. This has been the most horrendous buying and service experience I have ever encountered. Do yourself a favor and find an alternative solution for your furniture needs.
I hardly ever leave reviews but I just HAD to leave one after the amazing experience we just had at this store. We came in looking for bedroom furniture and was helped by Osvaldo. From someone with a background in sales, I have to say I have never ever had such an amazing experience with a sales associate. He was SO helpful, so kind and really listened to our needs. He didn't push us at all or try to sell us anything that didn't match what we were looking for. It felt like we were talking to a trusted friend. We ended up buying a whole bedroom suit and he was so helpful every step of the purchase. If you happen to go to this store, ask for him! You will not be disappointed. :)
If you like to be followed and asked by 5 staff if you need help ...then this is the store for you !!! I called ahead of our visit to ask if the store had a bed in the show room. I drove 25 miles to find the bed was in bits propped against a wall....it wasn't on show and I could not get a good visual of the kind bed! Poor ! Bad service ! Will not be returning !
This could change to a yes if they pay me for the mailbox the driver hit. I’ve reported the problem 3 ways and so far no phone call about it. The box was welded to the post and he broke the weld! This should have been the easiest delivery of the day ! It wasn’t even a big truck. Not even a phone call and I reported it Tuesday, the day of delivery. I have pictures.
Wish I could give zero stars. Please read the entire story. We began the process of purchasing furniture with this company in November of 2018. We ordered a couch that we were told would be delivered by the end of the month. We also ordered a table that we were told would be delivered by the end of the month. When I ordered the table I asked if there were any sales going on that might help with the cost. I was told flat out no. We paid $700 for the table. When I got home that night I looked up the table online so that I could show a picture of it online and the price was marked at $469. LIARS! On to the delivery portion. The date we were told that the furniture would be delivered came and went and we didn't receive anything. We called the store and the sales rep. (Anothony) literally laughed in my face. So, we went up to the store and dealt with Michael ,GM, (cannot speak highly enough of him) and he advised that not only did we not get it that day but that the sales rep. only ordered two pieces of the sectional. Had we not gone up there, we would have never known. The table never showed up on time either. When it was finally delivered, it was broken. We were told they would have a replacement to us on the Saturday we requested because we did not want to have to leave our jobs to accomodate them. They called us two days early and said they were on their way that day. I had to leave work to be there. When the replacement table arrived that day, it was also broken. We had to eat Thansgiving dinner at our kitchen counter. When we called customer service to advise, a lady by the name of Cherelle, LITERALLY LAUGHED IN OUR FACES. So, the GM gave us money off of a new table and that one arrived without issue two weeks approx. later. Also, the GM gave us a reduced price on a bed. I picked out the bed and the wrong bed was delivered over a month later. At this point, we still hadn't received our couch. So, I wrote a letter to corporate. In response, they sent us a letter that stated we accepted to terms of the delivery service when we signed the paperwork so we could basically deal with it. Then I reached out to the corporate executives and they completely ignored me. I don't typically leave reviews even for bad service but we didn't receive our couch until January 22nd from an order placed at the beginning of November. It was a $2,200 couch and they held our money hostage for two months before we received all of our items. Reducing the price can only do so much. When I spoke with the Regional VP, Alex, he all but flat out said that I was looking for more money off and that he would not be accomodating me. He was very vexed that he had to deal with our situation during the weekend of his anniversary but wanted to make sure we knew it was his anniversary weekend that we were intterupting. When I said that it was our Thanksgiving holiday that was interuptted because we couldn't go see our family due to having the deliveries being screwed up he completely ignored that I said that and continued to advise he would have to call me back in a couple of hours because he was in the middle of his anniversay celebration. We never heard from Alex again. We had opened a charge account when we purchased this furniture and our first payment came due before we even received 2 of our 3 items. This is the honest to goodness truth folks. I would never make this stuff up. Their furniture is overpriced and their service is DEPLORABLE all the way up the ladder. If you have any issue at all, you can rest assured that you will not get any assistance from anyone at Ashley Furniture. We had planned on ordering the matching bedroom set for the bed and for obvious reasons decided against it. Now we are the ones that are stuck trying to match it to a different set. No big deal to them because they have all of the money in the world. Losing our business won't hurt them and they made that more than clear. (All except Michael, GM,. He should seek employment elsewhere so that his name does not get tarnished as a result of this company's practices.) Crooks!
Is good
Ummmm....attentive customer service but watch out for those loans. Yikes! Make sure to compare best interest rates and monthly payments unless paying upfront. Everything that glitters isn't gold.
(Translated by Google) Great staff Especially Carolina and Osvaldo! (Original) Great staff. En especial Carolina and Osvaldo!
This review is for the delivery and customer service side. We ordered a new bedroom set in store. On the delivery date the dresser and mirror were damaged and reordered. After they left, I noticed a screw was sticking out of the bottom of the footboard and damaged my floors. It was the fault of the assembly/delivery crew and customer service didn’t really care. Can’t say I recommend Ashley furniture for this reason.
My husband and I recently moved into our first home and went to Ashley to upgrade some of our furniture. We received excellent service from Lyndsie to help pick out a dining table. She was knowledgeable and understood the value of being around but not being on top of us when we were looking around. She was so nice to work with that when we went back this weekend, we were both delighted to work with her again. There was no specific delivery date on the end table we liked so she went above and beyond the company line of &'anytime in the next six weeks&'. She texted me today (super convenient to not play phone tag at work) to tell me the table would be delivered early next week. I loved my experience with Ashley and will definitely give them a walk-through whenever I am in the market for more furniture.
Elegant furniture & awesome staff!
Dishonest sales practices, poor customer service, items delivered with damages. A month later still item with damage that needs to be replaced. Well over 6 thousand spent and poor customer service
Purchased two dressers in early March still have not received them. Delivery scheduled for Mar 28. Drivers showed up 2 hours earlier than the delivery messsge we received 2 days prior. My husband rushed home to receive our items. The delivery guy drops the dresser in the driveway and tries to convince him to receive it with scratches saying that he could just call for a discount. My husband refused to accept the now damaged furniture. We have called twice with NO response from management about redelivery. When we called back to request a refund we were told that we would be charged a 10% fee despite the fact that their delivery guy dropped the chest. Needless to say I will never patronize here again. Havertys was a much better experience!!! I will pay more for great furniture and customer service.
I absolutely love this store (Piney Plains Rd. store in Cary, NC) My sales person was Lyndsi Phommachieng. I purchased a beautiful sofa, floor lamp and a table lamp (in March 2019). The table lamp looked so good, I went back a bought the other one too. Lyndsi was very helpful, polite and no pressure sales. . . . . which I really liked. Pressured sales people make me uncomfortable and I was not uncomfortable at all with Lyndsi. She listened to what I had in mind and make suggestions. Ashley Homestore is my new go to store for furniture and home décor now and I will always ask for Lyndsi.
Good service good prices friendly staff
I bought a chair from Ashley, service guy came out 2 times for 2 different repairs. Chair finally got fixed, but I had to dispose of the bottom part myself at the dump. They do not take the bad parts with them.
Love this place!! Just discovered it today and new couch and love seat coming 4/11. Could not be any more excited!! Bryant was super patient, knowledgeable and very nice. Great place to get some furniture!!
PLEASE DO YOURSELF A BIG FAVOR AND READ THE BAD REVIEWS, BECAUSE THEY ARE 100% TRUE. AND STAY AWAY FROM THIS PLACE.
Got a sofa and chair. Cost was about what we expected, staff was courteous and helpful.
I could not have been happier with my experience at this store. After being greeted by Amanda when I walked in, she let me wander the store and was available when I had questions. I did not feel pressured or followed by any other sales associate like I normally do in furniture stores. Amanda explained everything to me about the couch I was purchasing. She was awesome to work with! Delivery went smoothly and the couch is wonderful! Will be working with Amanda in the future!
I had the best furniture shopping experience ever at this store. Bryant was so incredibly helpful, a good listener and made everything a very quick and smooth process when I was choosing a sectional sofa. I went back later and he helped me with a table purchase and a bedroom set. He is knowledgeable, friendly, polite, professional and speedy without cutting corners. I guarantee you won't be disappointed if you ask for him when you go. As far as Ashley furniture itself, the store is open, airy and well organized, making for a pleasant shopping experience. Delivery was exceptional- they offer a concierge set up for a small fee, and are in and out very quickly. A staff person from the central office will call prior to your delivery staff leaving the home and ensure that you are happy with the delivery and setup/installation. All in all, as enjoyable a shopping experience as I could imagine. I usually dread buying furniture but ai won't need to anymore with Bryant at Ashley. :) Meagan L, Cary
Very pleasant experience! Carolina was extremely helpful and I was able to finish furnishing my home at Ashley.
So I came into this Ashley Homestore with little expectation. I had just left from rooms to go, and havertys before that. Both of those experiences we're absolutely horrible; the sales people at those stores we're extremely rude; I felt like I was being stalked by voltchures. Not letting me shop in peace. Then I came to this Ashley homestore. Wow was the expicence different. I was first greeted by Bryant. A young professional that was knowledgeable but didnt hover over me. I eventually found a set that peaked my interest but a bit out of my budget. Bryant was understanding and got the manager involved. Randy the sales manager was able to give me a great deal so I could get what I was truly interested in!!! Randy and Bryant had true customer service. That's a rare commodity in today's world!
Great experiance. Found a bedroom set that we are looking forward to having for years to come. Our guest care was handled by Gaby Sigmon. At no point did she seem pushy on up selling us. Rather, we found her informative and amenable to our process of selection and needs. We hope to work with her on our future needs as they arise.
My husband and I are in the process of furnishing a new home. After visiting several furniture stores, Ashley's Homestore (Cary, NC location) was my final stop. Randy Shepherd provided such great care and superb customer service! After making my purchase, I know we will continue to make future purchases from Ashley's.
I highly recommend Ashley furniture! Especially Carolina who assisted me with my purchase of a new mattress and multiple pieces of furniture!! She is so knowledgeable and goes out of her way to make sure I have my delivery and checks back to see how I like my new furniture. I had an issue with my power base not fitting correctly and Carolina helped to get it returned and allowed us to purchase additional furniture in lieu of. We are very happy with our purchases and highly recommend!!!!
Had such a great experience with Bryant Ingram. Really knowledgeable about the product. Great guest skills. I was so comftable with my shopping experience. Thank you so much Bryant!!!!
Amazing service! Bryant was super helpful and very knowledgeable. Whole staff was friendly and made the experience personal! P. S. - Gabby was an awesome photographer
The staff was great very helpful. As soon as we walked in they We're ready to help us. They listen to what we were looking for and what our budget was and showed us around we were very pleased I would recommend you go to that location.
i don't usually write reviews, but I recently had such a wonderful experience that I had to! I was visiting some family in Cary, NC from Virginia Beach and went to Ashley HomeStore. I was only looking at accessories, and most salespeople can't be bothered with that. But my salesperson, Bryant, was so attentive and engaged, you would think i was buying a ton of furniture. He asked me questions about what my home currently had in it so he could recommend the best accessories, and gave me his full attention the entire time. He was also extremely knowledgeable about his products. I wish we had salespeople like Bryant in Virginia Beach! I just might have to go to Cary the next time I need some new furniture!
Just when I thought great customer service was a lost art, we walked into Ashley Furniture and was greeted by Bryan Ingham. From the first encounter, this young man was courteous, professional, but personable and very knowledgeable. I am pretty sure it was near closing, but Bryan was patient and kind. After we left the store, my 12 year old grandson turned to us and said, " I think I want to do what he (Bryan) does for a living. " I guess you can say great customer service is why we will return to Ashley. Keep up the good work Bryan!
This is the only place my wife and I will buy furniture from in the future, that's just how good they are! My wife and I purchased a sofa and loveseat from here and Gabbie made the whole process SO much easier than I thought it would be! She was very helpful with finding us the perfect sofa and loveseat that fit our wants and needs and she was able to quickly and professionally answer all of our questions (we had a ton)!
We recently purchased some furniture at this Ashley's store in Cary and we were extremely pleased with our experience. Our Sales person was Osvaldo Rodríguez and he was extremely professional and accommodating. We appreciated the fact that he did not try to shove anything down our throats but instead was supportive and did a great job answering all our questions. If you go to this store you need to ask for him. They are lucky to have an employee like him. He really gets it. He followed up with us to make sure we were completely satisfied with the service and the product. And yes we definitely were. We will be back for more items because of Osvaldo. I appreciate that the Management gives the freedom for their associates like Osvaldo do to their job the right way!! ( He is an asset to your company) Thank you again!!
I don't usually post reviews but wanted to Anthony a great review for working with me and being patient. He provided great customer service even though I didn't purchase anything.
Where do I begin!? My mom and I went in today just browsing for a new bed. I wanted a memory foam but didn't want to spend crazy money. I thought I'd like a memory foam bed in a box, but when I tested it, the amazing sales lady that was helping me, Lindsey, noticed I was uncomfortable. She suggested I try a TempurPedic mattress, I was very hesitant. I guess they have a scary rep bc they are "unaffordable" and what not. I tried it kind of reluctantly, but oh MAN what an insane difference. I am now a proud owner of a TempurPedic mattress. (It's cheaper than paying for your phone every month and a billion percent worth it) Lindsey was INSANELY helpful and was full of knowledge! This store is super clean, the staff is simply amazing, I would give them ten stars if I could. Thank you Lindsey and staff!
Ashley has really stepped up the quality of their furniture over the past few years. This location has a very simple layout with very helpful associates. Not pushy at all, but very knowledgeable of their product and there to help you out when needed. I took advantage of the interest free financing when I went in to purchase and they gave me an extra 5% off of my order. Definitely will be visiting this location again soon to get more furniture!
This was our first time ever purchasing from Ashley and I can tell you it will not be the last. We were nervous about the purchase becuase we had just closed on a home in the area and didn't want to over spend. Our Ashley associate, Bryant Ingham, was super helpful and didn't pressure us or stalk us around the store. The stalking around the store is why we left Rooms 2 Go. Long story less long, we ended up getting living room furniture, a table set, and took some awesome pictures with Bryant at the end of the process. We intend to come back for a bedroom set also. Can't think the entire team enough for their help. Even the people who weren't working with us were nice. You will be seeing us again soon.
My Wife and I recently came to Ashley Homestore in search of a leather recliner. We were immediately greeted at the door by Lyndsie, who was very polite and professional and respectfully pointed us in the right direction when we told her what we were in search of. Lyndsie allowed us to look around at our own pace and was available when we had questions. We enjoyed our experience at Ashley Furniture. This is the third purchase we have made at Ashley furniture in the last 4 years and we have been very pleased with in store service and delivery as well as product quality and longevity on all of our purchases. We have purchased the warranty on all of our purchases but we have not had to use them, so I cannot speak to making a warranty claim. A special thanks to Lyndsie, for making our experience enjoyable and answering all of or questions from start to finish.
If you want superior customer service go see Lindsey Gibson! Very professional and an expert on Tempurpedic mattresses! Go visit Lindsey if you need a better nights sleep!
Osvaldo is the man. Great person, outstanding salesman. Awesome personality.
Decent experience, however when I got my sectional, the cushions in the loveseat were different from the couch. I was told their was nothing they could do despite having the insurance on the couch. Decent furniture but poor customer service.
I'm happy with this store! the attention was great!100% recommended to buy furniture. Thanks to the manager for his attention and advice. Build your best memories with ashley Cary!
Had a great experience from the time I walked in. Randy greeted me with a smile and asked how can I help you, told him I was looking for a new leather set for my living room. Randy said take your time look around and if you have any questions just let me know. There was no presser I ended up buying a leather reclining couch loveseat and rocker recliner. Delivery was in a reasonable time. After having the set for a few weeks I decided I wasn't really happy with the set so I called Randy he said to come back in and I could find a new set. Randy then put me in-touch with Michael the GM and he helped me with exchanging the set. It all was a stress free experience! My husband and I went back to the store looking for a new mattress and Michael put me in touch with Sam and she was great! We ended up buying a tempur-pedic king size mattress. Everyone was great from the time I walked in til I left.
Ordered a sofa and loveseat. Selection was great and prices better. There is a reasonable wait time for delivery.
Want to thank Carolina and Mike for all their help this weekend. Carolina spent a good amount of time with me showing all my options for sectionals. Carolina and Mike worked together to get me a great price. Fantastic experience. Can't wait for my new furniture to be delivered!!!
Purchased and paid for a sleeper sofa for the granddaughters to visit at Christmas and sofa was damaged at delivery. Still waiting for Ashley furniture to make it right, 2 months later. They do not return calls or follow up. WOLD NOT RECOMMEND THIS STORE. We made a purchase at Rooms to Go and needed repairs which was done in 48 hours. Shop Rooms to Go, they will make you are happy. Ashley just wants your money
We went to buy a bed that was marked at a decent price online. The salesperson tried to push one of their store brand mattresses, which at first sound like a good deal. However I had to ask several times to get a final price and details, meanwhile he pushed the transaction through anyway. When I finally got to read the terms, I noticed the 30 day guarantee on other mattresses doesn't apply to their own brand - those are final at purchase. I told the salesperson I was uncomfortable with those tearms and wanted to not buy the mattress, at which point he just argued, "weirdly" whined, and made all of us just really uncomfortable. I decided to just cancel the entire order because of the ordeal, but of course since the salesperson used my card (without my permission), I have to wait 3-5 days for the for charges to clear. Complete waste of time! I will NOT be taking my business to this used car lot scam company again!
We had a very nice experience. Lindsay was fantastic. She was helpful and knowledgeable and was able to help us selecting a couch and a bunch of stuff. I would come back.
Went to store in Cary, dealt with manager, he was really nice and helpful. Got the 0% deferred credit card for 3 sofas and kitchen table and chairs. Then all the problems: Items took several weeks to arrive. The movers cut the single sofa when removing packaging, had to wait a month for replacement. The movers also damaged my wall when moving the big couch. This also damaged the big couch, still waiting for a repair person to come fix it. The kitchen table was delivered with a smashed table post and a small scratch on tabletop. Tabletop (Whitesberg model?) is easily scratched and now has numerous scratches within a few weeks. The replacement table post was sent several weeks later and it was missing parts. Had to get another replacement part and this time the manager from store helped us out, thank goodness, to get it within a few days instead of another two weeks without a kitchen table. Four chairs arrived, one chair was broken. Sent it back. Two weeks later, the SAME broken chair returns to my house. I refuse it again. Two weeks later finally got replacement chair. Now two months later, two of the Whitesberg? Model kitchen chairs are bubbling on the tops. The seat tops are made of pressed veneers. Not real wood like the rest of the chair. I called and they said that manufacturer will not cover because it was most likely my fault like I left them in the rain or sun. They have been in my dining room for the holidays and that's it. Maybe, I say, it was from shoddy workmanship, especially since it's on two different chairs in different places. We even use seat covers over top of them. I don't recommend Ashley furniture in general. The manager we dealt with was great and able to help us fix some issues but overall I am not happy with my experience. The couches are comfortable but when it's all said and done we spent almost $3000 and a lot of headache and time when we should have just gone through NextDoor. com or something and get some gently used nice items from our neighbors for a fraction of the price. Not worth it. The manager gets five stars probably.
Helpful staff and not too pushy. If you say your just looking they'll let you browse in peace but still be nearby to answer any questions you may have. Good selection of furniture but strictly what-you-see-is-what-you-get in terms of fabric and cushion quality.
I knew I was purchasing inexpensive furniture, Ashley is not where one shops for craftsmanship. It is temporary and practical. Just don't expect it to deliver anytime, soon. Dear reader, believe these reviews. Three reschedules for an item that was promised to deliver in 10 days. Why not add a disclaimer that says 'delivery may take up to 6 weeks, or more.' A simple 'delivery may be delayed' note is not broad enough to cover this level of mismanagement. One could reasonably forgive/understand a single delay, but three are excessive and completely erases any good will toward the company. Disappointing.
Purchased multiple pieces of furniture here in August. As of January, still waiting on a piece to be delivered undamaged. It took 4 months to receive a table in damaged. Service and communication after they take your money has been non existent. Had to take multiple days off for deliveries and had two deliveries canceled last minute without notice. there has been zero effort on their part to resolve the issue. All we have received from them is the sit back and wait treatment. At this point I would never recommend a company with such non existent customer service.
Great service and helpful and friendly sales staff but the the build quality is very bad I am writing this review after a year of use. We bought bed room set and sofa with power recliners. All the recliners are squeaking now and the quality of plywood use for bed is very cheap even a simple scratch takes of top layer which is very thin you can see that in the photos attached. One of the table was delivered damaged and covered up before the delivery. don’t think will buy from Ashley again.
I didn't figure out what I want, but it's got nice furniture and very friendly staff. I will be back.
Very helpful staff. Showed us exactly what we were looking for. Highly recommend!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
