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Ashley Store + Outlet | Charlotte, NC 28262
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store + Outlet in Charlotte, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store + Outlet in Charlotte, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Casey was very knowledgeable about all of the products that we were interested in getting. He was also very patient and Friendly and not “pushy”at all. We look forward to future shopping with him at Ashley.
Casey was very patient and kind. Helped us find exactly what we were looking for with an affordable price. Very satisfied & will ask for him when I come back next time.
Jay was awesome in listening and providing amazingly efficient service.
Ricky Williams was amazing. He was very helpful and patient. Very knowledgeable. Would recommend to anyone!!!
Ricky Williams was amazing with helping us today! Definitely recommend him for future in store purchases
Reggie was fantastic! He helped me find the perfect piece of sofa for my house. Great customer service
I only buy from Lydia. Every year I get something new and only from Lydia, she has been the best sales person I’ve worked with and appreciate her!
Lydia is a gem! She has successfuly helped my most indecisive friend furnish her home and I am endlessly thankful.
Lydia was my sales person and she was GREAT !
Ricky Williams was a fantastic, phenomenal and all around great salesman! Thank you for your patience with us!!
Lydia help me. She was awesome.
Ricky Williams helped me pick out the perfect couch for my house, he was extremely nice and very pleasant to work with, because of my experience with him I will absolutely recommend anyone to this store
Vogue was great to work with. A very smooth experience.
It was great! Our salesman was very knowledgable about the inventory and was so helpful in getting us all set up!
David demonstrated excellent customer service and product knowledge. I highly recommend visiting here, and his personality is exceptional. Go Blue!
Ricky Williams very helpful!
Exelente
Ricky was awesome helping with our purchase!
Ricky was the associate who helped us, he was great, very helpful and clear with all instructions.
Excelente atención de parte de WILLIAM DUARTE
Casey was great to work with!
We had an awesome experience at Ashley store. Casey was the best. He was great to work with. Would happily come back to get this experience.
Dwayne baker, very great seller, definitely recommend to purchase with him!
Dwayne Baker, great seller!!
Casey was fantastic to work with. I highly recommend him.
Great service, Casey is super friendly and helpful!
Casey was amazing to work with!
William was very nice & helpful! Helped me get my dream sectional! Thank you so much!
Lydia W. was wonderful. She listened to what I was looking for and found a perfect match for my family and I.
William Did an awesome Job!
The BEST SHOPPING 🛍️🛍️ experience in a loooong time for Furniture and large purchases 🪑 🛋️ my guy 🛏️ Mgr Casey was so superb with customer service and furniture selection knowledge that he made me more than comfortable and interested in a purchase that was Best for Me‼️👍🏽😁
Lydia was so great! She was very knowledgeable, thorough and kind! She made the experience seamless for my partner and I. We will definitely make sure to ask for her in the future! :)
Lydia did an awesome job helping my partner and I!! We had a lengthy conversation about our new apartment, the space, dimensions, and so forth. Lydia spent a lot of the time with us and genuinely cared about our experience.
Ricky Williams is your NUMBER ONE MAN!!!!! Mankind and all of all humanity benefits when he walks into the room!
William was great. He was very helpful and informative.
William has been extremely helpful and very easy to work with. Made our experience in the store great and answered all of our questions. Showed us everything we wanted and helped us with finding the early delivery date. Would give William more stars if I could.
Lydia Helped Me With My Furniture And She Was Very Nice And Broke Down All The Info For Me. I Would Highly Recommend Her For Anyone Who Visits This Ashley’s Location.
This is a nice location. I feel that it is tucked away as most people don’t even know that it’s here as you cannot see the location from the road. I was looking for modern furniture hopefully to find swivel chairs however not a lot of modern furniture . I’m not a fan at all of this comeback, country furniture with wood beds, leather sofas, and so forth. They do have a large selection .
William Duarte was super helpful. We went in unsure if we were going to buy anything, but he made sure we were happy and sastified with our purchase and we got exactly what we were looking for.
Absoluwonderful people. We got the chair of our dreams all thanks to William 10/10 would recommend.
Dwayne Baker was amazing!!!! We were able to give our price range and he showed us several quality options. When other stores dismissed us, he made it possible to get a great piece of furniture.
William was a joy to work with. He assisted us in purchasing a bedroom set for our new owners suite! I would highly recommend shopping this location. Ask for William.
William and Casey great customer service
Dave was incredible! We came into the store hoping for a new couch, and he helped us get a new couch and bed. The process was seamless and the team was warm and helped us to get a great deal. If you're ok the fence about getting a couch or a new bed, I'd highly recommend visiting the University Drive location. 10 out of 10!
Dawayne is really nice!! He was patient, caring, and helped us find a great couch!
William was very helpful and was willing to work with my budget. Great customer service from the team overall.
David and Dwayne were very helpful and awesome! Thanks!
Awesome experience. Casey was the best!
Micah did an amazing job helping me find an amazing sectional and beautiful area rug. He made this buying experience such an easy process.
Dwayne Baker was spectacular to work with. Very personable, friendly, and a personal favorite, never harassed me for a sale. He simply made sure I knew he was available and when I was ready to talk about a purchase he was there for me. Also as pretty decent selection off home furniture and I was happy to hear we could get a speedy delivery, the couch we picked arrives Wednesday!
Compré un juego de muebles y me atendió William. Excelente servício al cliente. Muy profesional
William is the best. I bought a sofa set for my living room. He was Very professional, explains everything in details. Excellent customer service.
Visited to look for sofa. They had great collection and William was kind enough to show us all the models they had available. Ended up buying a manual recliner 3 seater sofa !!!!
William was awesome! Very knowledgeable and helpful and most importantly FAST! We were in, looked at five sofas, and out in 30 minutes with a nice discount. Better than online!!
Ms Lydia, Ms Lydia!!! I absolutely enjoyed and adore you! Thank you so much for making my experience seamless and fun! She’s got style and super knowledgeable! I recommend the store as a whole but Ms Lydia to assist tops it all off. Thank you again for your help and kindness!
Have to give it up to Micah Bailey and the entire management team at this location. They took care of us and got us set up with a couch and dining room table for our new home! These folks are a pleasure to work with and we are appreciative for their help!
The sales team was great, not pushy or intrusive. They very knowledgeable and excellent to work with!!!
William Duarte was a great help in helping us find the perfect furniture for our house!!!
Reggie worked everything out for us. He was the biggest help. We appreciate everything he did for us here
Ashley home store 👍🏻. Dave was very helpful and friendly. Super happy with service today.
Awesome experience
I came in with my mother and sisters to find a bedroom and sofa for a small space.. Lydia was so kind, patient and helpful with our demanding and a bit much group. She was just wonderful!!
Dwayne Baker Was the best! You often feel pressured in furniture stores, but not with Dwayne. He was friendly, informative, checked on us but never hovered. We ended up buying a couch and he made it so easy! We will be back to see him when we need anything else.
La atención que se nos dio fue muy agradable . Volvería una ves más. Nosotros lo recomendamos. El Señor wilian una persona muy amable y respetuoso.
David was amazing, even when I changed my mind completely about what I wanted.
Excellent experience, we purchased a Sectional Couch from Virgie Gore!
Kacey sold me a couch, what a guy 👍
David was great and very experienced. Extremely helpful.
Reggie Harvey, our salesman, was great! Made the furniture buying process seamless and stress free! He worked to meet my needs quickly and all with a friendly and professional attitude. Highly recommend! Thank you again, Reggie, looking forward to working with you down the road again!
Mickey was very helpful!
Thank you Mickey for the help, it was very nice and helped us find our couch :)
My husband and I visited Ashley on Sunday and had our furniture by Wednesday. We went in looking for a sleeper sofa and an accent chair, but changed our minds and opted for comfy sectional and oversized accent swivel chair. Virgie was very patient with us and helped us when we needed. Never pushy or over-hovering. Thanks Virgie, we love our new furniture!
Jay was the best! Such a great, personable and knowledgeable guy!
William gave 5 star service!
David was very friendly and showed us around the store when the power was out in the area. We came in for a recliner but ended up getting a sofa set. Would recommend coming to see David for your furniture needs!
Micah is amazing!
William in the store helped get the bed frame that we needed and customer experience in the store and the store manager is good and highly recommend this store.
It was a longer process than I thought it would be but in the end we were very happy with the service
Ricky Williams did an outstanding job with us picking a mattress. His knowledge and professionalism was an point great job.
Ricky gets 5 stars. What an awesome sales person. He took the time to explain everything about what we were purchasing. Never experienced such great service at a furniture store. Thank you Ricky.
Jay was a great help!
Jay!! The best
Muy amable el vendedor William. Vendedor estrella.
Walked in to look at couches and ended up getting a dining room set. Dwayne was so easy to work with and patient with our crazy kids.
Ricky was so helpful and got us a great deal! Thanks for your help!
William was super helpful in our purchase today!
Stopped in to purchase a bed. Casey provided us with excellent customer service. Very friendly and efficient. Love the selection of choices along with the quality.
Jay is the best!
Ricky Williams was a great help!
Jay was knowledgeable and got us a great deal. Would come back to this location and shop with him again.
Jay was very informative and excited to help us! He got us exactly what we wanted for an extremely good price. Answered all of our and concerns. We went home super happy!
This was the best home furniture shopping experience EVER!!! Shout out to Micah B. for going thru it all with me. He did his thang!!! A time was had at Ashley Furniture!!!
David was a fantastic help when trying to look for furniture for our dining room. He really took his time to help create the vision we wanted and also helped give design ideas for the room aside from the furniture. He was super helpful and kind. We love our dining table!
Ricky Williams gave us great service!!
Ricky Williams was awesome! Made the purchase very simple and efficient. Make sure you ask for Ricky if you come
Very accommodating, along with being professional and knowledgeable about what they are selling.
Thank you William for making our experience very easy !
Hugo was very helpful and we found exactly what we were looking for for an amazing and styling bedroom and living room sets! Great customer service!
First and foremost I’d like to thank William for going above and beyond in assisting me with the new purchase of my living room set . I walked in not knowing exactly what I wanted to purchase and after going over the colors and room space I am working with he helped me pick the right sectional . Definitely will recommend him to my friends and family based of his product knowledge and kindness .
My son just moved to the area. We were shopping for furniture. This was where we stayed because 1. They make all their furniture 2. They deliver quickly 3. Their prices and quality beat out two other stores. We also had the great pleasure to have Virgie Gore help us. She was warm, professional, and provided exceptional service. We strongly recommend Ashley Store on McCoulgh and Virgie!!! Our furniture was delivered and Jenny communicated well and Juan and the assistant were so professional, respectful and kind. Such a wonderful experience from beginning to end!
Lydia W was such a pleasure to work with today! She made this moving process so quick. She also helped me pick everything because I was so overwhelmed.
Jay is great!! Outstanding customer service. Very helpful and patient
Went to Ashley Furniture in search of an ottoman today, and Ricky Williams was so helpful. He gave us guidance when we needed it but wasn’t overbearing. Really friendly guy.
William was super helpful and thorough! This place has a great selection. We’ll be back!
Lydia was awesome when helping me find a new couch!
Great experience and great deal! Michael was a big help throughout the process and made it the best experience for us! Ask for him, it's a no brainer!
Jeff did a great job!
Jeff was wonderful!! Very friendly and very knowledgeable!!
Jeffrey was awesome helping my baby boy!!!
Jeff made the experience quick and easy. Appreciated all his help and knowledge!
Ricky Williams, Ricky Williams, Ricky Williams I can’t say enough. How great Ricky Williams was and how helpful he was in our search for a new couch. If you go to Ashley ask for Ricky Williams.
Ricky Williams is great! He will work with you to get the right price.
Ricky Williams helped me and my fiancée. We received the most generous sales rep ever! Showed he really cared and it was more about commission. Ricky was honest and very transparent which we both appreciated the most. We’ve came to this location about 100 times and no one really made us feel satisfied with our decisions. Ricky is the definition of great customer service and shows years of experience and this is coming from a leasing agents point of view. Great job!!!
DWAYNE IS AMAZING!! Period!! Please ask for Dwayne, his customer service is extraordinary. Thank you!
Ricky Williams at Ashley Furniture provided outstanding service during my search for the perfect couch. He was incredibly patient and attentive, guiding me through the options and ensuring I found exactly what I needed. Ricky even took the time to involve my mom in the process, making sure she was up to speed and comfortable with the decision. His professionalism and dedication made the experience smooth and enjoyable. Highly recommend!
Great customer service from Michael
Ricky Williams was great! He worked with me and found a couch that can be delivered at a great price this week!
Great experience and found the perfect mattress I wanted.
We were welcomed into the showroom by Dwayne. Most definitely the friendliest, most intuitive furniture salesperson I have ever had the pleasure of doing business with!
I had a great experience searching for my first sofa with Mr. Jay Moore. He was patient and well-informed. He gave me a tour of the store, answered all of my questions, and gave suggestions tailored specifically to my space and style. I learned about the products available and found a piece that I'm excited to include in my new space. Thanks, Jay!
Casey was great! He was so helpful and explained the difference between different mattresses to help us pick the best option. Highly recommend!
Dwayne was super helpful as we made our sofa and recliner selection! He went above and beyond, showing amazing customer service!
Dwayne was an absolutely phenomenal sales representative. As soon as I told him my needs for a new couch, he knew immediately what couch would best fit into my life and he nailed it. We looked at a few others but Dwayne’s understanding and knowledge of products proved that his first instinct was spot on. I was very impressed by him.
Came in here looking for dinning room table, right away was greeted by Ricky Williams and it was a breeze the rest of the way. Would highly recommend Ricky at this Ashley’s location definitely will be back!!
Ricky williams was our sales rep and he was extremely helpful and enthusiastic. made this whole process super easy and stress free!!
Lydia was so helpful at making sure we had everything we needed & even helped decide what wall would work out best for our sofa(s). Lydia was also very welcoming. We enjoyed our experience & purchase at Ashley’s with Lydia!
Ricky Williams helped me out a bunch today. He took care of me as soon as u walked into the store. He was very friendly and professional and didn't try to push sales that I didn't want which I value in a salesperson. Overall, great experience today at Ashley
Rickey Williams was great, very easy to work with!!!
Ricky Williams was wonderful, very easy to work with, and made purchasing easy!
Just had an amazing experience with Lydia thanks for making my experience a great one!
Lydia did a great job working us purchasing out furniture. She was patient and very helpful with identifying the best deal. Lydia is phenomenal!
Lydia was AMAZING!! Her customer service was spectacular and she made us feel well informed and cared for. We will be back!
I am so thankful we decided to check out this location! Micah was so incredibly helpful and knowledgeable about each piece we were looking for!! Dave helped with seeing if our piece would fit and the manager helped with pricing and explaining everything to us!! Everyone is so friendly and willing to help! Would highly recommend visiting this store! We will certainly be back!
Ricky Williams was amazing to work with. He made sure we got what we wanted and was very personable. Highly recommend him on your next purchase.
Ricky Williams did an excellent job
The experience I had was amazing. Cason was extremely helpful and full of knowledge about the couches I was trying select!! Thank you so much for a great experience!!
Dwayne was very helpful when i came to purchase a new couch for my apartment. his service is impeccable and he doesn’t hover. he shows you what you need, gives you time to find it, and is there when you’re ready. thank you dwayne!
I recently came to this location for a couch and Dwayne was very helpful and energetic! He was able to help me find my dream couch, I would recommend anyone to go and find him if they are looking for any type of furniture!
Mickey was great to work with! He is friendly and helpful. He made us feel at ease about a big purchase and went out of his way to make sure the pieces we were picking would coordinate in the room where the furniture was going.
Ricky Williams is such a great guy. He was about to get my partner and I our dream couch for our new apartment. Thank you Ricky Williams, your hospitality was unmatched!
They were courteous and most helpful and informative.
We had the pleasure of shopping for furniture for our new home. We were assisted by Casey! He demonstrated great knowledge and professionalism. He took the time to understand our needs and preferences, offering insightful recommendations without being pushy. He displayed great patience and genuine enthusiasm making the experience enjoyable and as stress-free as possible. Casey, was also incredibly helpful in coordinating the delivery details. 10/10 would recommend.
Great experience with Dwayne. He was patient and informative! We looked at several stores and ended up coming back here for our purchase. Hope to be back again for more soon!
Had a fantastic experience today with Dwayne. We appreciated him giving us time to walk around and check things out, but that he also checked back to answer questions. He was able to answer questions about multiple products, and he even went back in the system to find specs on items we purchased over 10 years ago to help us with colors and sizes.
Was a great experience at Ashley furniture. The Labor Day deals were very reasonable and priced well. Went in to get a sectional and ended up getting a mattress as well. Dave was a great help and would go to him again.
Ricky Williams was very professional . Great customer service. Very informative. Provided answers to all my questions . Very pleased with my visit to Ashley today .
Dave was exceptional!! Very patient and kind. Thank you for all of your help. Give him a raise! Thank you for taking care of me and my mom!!
I came in the door and was greeted by Dwayne. I left with brand-new furniture. Dwayne took his time showing me different sectionals. Since I had to go with a specific size, he had his measuring tape and measured and knew every detail about the furniture. Thank you, Dwayne, for all your help. If you ever stop by this Ashley furniture outlet store, please look for Dwayne!
Ricky Williams is the best. He was so patient while I went back and forth on options for a bedroom. He also gave awesome cost saving recommendations. This is our second time visiting this Ashley store in 15 years and we will be back!
Jay was incredibly helpful, patient and had us setup with what we came in for, in short order. He got us a great deal on what we bought and couldn't have been nicer. We'll be back soon enough for more furniture and hope to see Jay when we make it back in!
Casey was very professional, friendly and had all the answers for us. They have a large selection of mattresses and furniture.
Lydia did an awesome job today
Ricky Williams was marvelous!!!!
Ricky Williams is amazing! He took care of my sister and I when we went to buy a small dining table. He asked us questions, explained all options, and made sure that we are happy with our decision. It was overall an excellent experience!
Mickey was super helpful answering all our questions and our purchase.
I had a fabulous experience at Ashley Homestore. Casey provided excellent customer service. No sales pressure at all. Just extremely helpful. I found a couple of great deals. Prices and quality were better than I had expected. Will definitely come back for my future furniture needs!
Casey was great and incredibly helpful!! He assisted us throughout the entire process and was very knowledgeable. I’ll definitely be recommending him to friends and family!
Reggie was great today he had any and every explanation ready to go whenever I had a question. Great communication throughout the whole process would highly recommend to anyone in university area looking to buy furniture.
Reggie was helpful in the store and guided us through the whole process!
Vergies was very kind and helpful with all of our purchases. Thanks Vergie
Dwayne Baker was exceptionally friendly, knowledgeable and expertly showed be multiple choices for a sofa/sleeper. He was a patient and allowed me to select a unit that was within my price range and preference. This was my first time shopping at Ashley’s and I will be a returning customer. Thank you Mr. Baker!!!
Casey was very helpful, fast and efficient assisting us in completing a sale! Thank you Casey!!
Ricky Williams made this a delightful time.
Micah was a pleasure.. He made my experience fun and exciting.
Casey was a great helper to choose what we want I gave him five star ,he was very professional.
Lydia was very helpful! Can’t wait for our new couch!
Casey was so helpful and awesome!! Loved our purchase and experience.
Lydia was amazing and extremely helpful!!!
I called the Ashley store on McCullough to find out some information. Micah, the salesman answered all my questions which led me to come into the store. He was great. Very polite, knowledgeable and helpful. Although I wasn't in the store long because I knew exactly what I wanted from looking online. He made my visit and purchase extremely worth the trip. Thanks Micah!
Casey was great help! So excited for our new couch
Jasmine was awesome in helping me find my first couch!
Micah was so helpful and patient! He was courteous and made shopping pleasurable!
Jay moore was fantastic to work with. Very knowledgeable and helpful. Gave us the best deal possible and made the whole process as easy as possible.
Ricky Williams helped me find the couch of my dreams! So appreciative of his help
Ricky Williams was a great help!
Reggie helped us find a wonderful dresser and matching side tables and a new dining room set! He made the process very easy and was very helpful!!
Got a great sofa at a great price all thanks to Casey - can’t wait for it to come in!
Had a great experience with Reggie, easy going but still attentive. Very happy with the prices too! Highly recommended.
Casey was awesome, he helped me get the perfect couch for my place, thanks Casey!!
Dwayne is the best! So helpful without being pushy. Will ask for him every time!
William and Matt were such a pleasure to work with. They were very patient with us. We have been searching for a dining table for a while and finally found one that we are excited about!
William is amazing, know what he is doing, and did a great job.
Micah was great! He was super helpful and kind! Excited for the new bedroom furniture set!
Virgie was absolutely amazing! Worked with us every step of the way, made sure we got exactly what we wanted, and was just a pleasure. Highly recommend!
Casey was very helpful and made my shopping experience a breeze. I will definitely be back for more items in the near future!
Jasmine was excellent . Her energy was wonderful and she had the answer to all my questions . I left out with great service and the sofa I was looking for in my new home . Thanks again Jasmine .
Casey was awesome. He allowed us time to browse but stayed ready to assist. I will definitely buy from him again!
Thank you Ricky Williams for providing top tier customer service and being so patient during our shopping experience. Ricky deserves a 1000/10!!!!
William was amazing in assisting us with finding a new couch and Tv stand for our new apartment! He was patient and answered all the questions we had! Highly recommend going to see him for any and all furniture needs!
I had a wonderful experience with Casey. He made my process smooth and extremely fast.
Rickie Williams did an awesome job! Thanks for your sense of humor too!
Lydia has made the process of buying a couch as easy as it could get. She was very professional, informative and sweet to work with during this process. If you’re going to purchase anything from this location make sure you go see her, she’s awesome!
Hugo was great with helping us..he answered all the questions we asked with confidence and was willing to listen to our needs. His manager was also great.thanks guys
I went in store twice. I was assisted by Jasmine who was so kind and patient. She learned my needs and took me through the store until I found the most perfect sofa set. I was not ready to purchase that day, but on my second visit she helped me complete my order. She answered all one million of my questions and made this such a smooth and enjoyable process!
Ricky Williams made sure I got the best deal by searching and price matching for my sofa sleeper. Just what I needed at the price I wanted.
Went today 8/19/2024 to Ashley’s Furniture and took advantage on the Labor Day sale they had , and got me a Sealy Queen mattress. The Sales agent that assisted me was great very helpful, patient and just overall great. Lydia Whitelaw was her name. If you visit Ashley Furniture on McCullough Dr. make sure to ask her for her, she will take care of you !!
Lydia was fantastic and extremely helpful!
Ricky Williams was outstanding and really helped us choose the right furniture for my new home...
Lydia was awesome!
Ricky Williams was a great salesman. He worked with me to ensure I got the bedroom furniture that I desired within a price point that I desired. I highly recommend him as your Ashley salesman.
Reggie helped us with the purchase.
Ricky Williams was so helpful & delightful to work with!
My experience at Ashely Furniture was amazing! William was exceptional, patient and didn’t hassle me when I walked into the store! I am very pleased with my service and my furniture. I’ll be back!
Casey was great and so easy to work with!! He was very knowledgeable and answered any and all of our questions.
Casey!
Awesome working with Casey! Can't wait to get this mattress in! 😴
Casey was excellent! Very knowledgeable and helpful! If you need furniture, he’s your guy!
Casey was great! Scott and I loved working with him. Thanks Casey!
Helpful staff that isn't pushy. Good selection.
Incredible home furnishing consultant at Ashley in Charlotte. Her name is Lydia… ask for her by name. Highly recommend her if you’re looking for furniture. Low pressure, strong knowledge and honest. Rooms to Go lost over $4 k today but Ashely gained it because of Lydia’s service to us.
Lydia did an incredible job helping us with a leather sectional.Highly recommend to ask for her when visiting Ashley in Charlotte. Exceptional service, low pressure but very knowledgeable and honest.
William, the manager was super efficient and was able to help me get everything I needed in a timely manner! Super friendly!
We worked with Micah, great experience. We didn’t necessarily go in with a plan to purchase but all of his help and information led us to a new couch, chair and ottoman. So personable and sweet to our kiddos too. Will make the trip to this store over our local one moving forward.
Ricky williams
Lydia is amazing and so helpful
Such a great experience, Casey was very helpful , would recommend store and Casey as the go to guy 🤩
Casey was awesome he help me with all my needs today great guy I’ll come back again to see him ❤️
I found a very great sofa and love seat thanks to associate Ricky Williams. He was very friendly and honest about Ashley’s products and quality of their furniture.
Customer service was amazing Dwayne was very accommodating to our needs .
Virgie was amazing! I came in with an specific idea with what I wanted as far as a sofa for my apartment, and she helped me explore options that would work with my space the best! She opened my view to different possibilities and walked me through many different designs and styles in the store that would be most ideal for my lifestyle!
Ricky Williams
Lydia was so very helpful and knowledgeable in helping us to decide/purchase our dresser and night stands. We are so pleased with her assistance and our furniture. Thank you!!
Casey and Reggie where very patient helpful made my experience, smooth and easy… Definitely recommend this location they’re awesome.. Two thumbs up
Micah was very helpful and a joy to work with. He knew his merchandise!
Virgie was very helpful. I told her what I was looking for and she showed me my options and gave me time to think about it. She was kind and was able to answer all of my questions.
Dwayne was incredible. Highly recommend him as the expert who helped me with my furniture needs.
Lydia was great. She was patient and walked through everything with me. I am excited to see my furniture
Knowledgeable, excellent customer service, & friendly! Thank you Mr.Reggie!
Talk about a great experience. The store was clean, well organized, and inviting. I was promptly greeted very professionally by Micah. Micah asked the right questions and the moment he had all the details of what I wanted he knew within 5 minutes exactly what I was looking for. Micah made the whole process stress free. He is very knowledgeable about the items in the store and I was able to find exactly what I needed in 15-20 minutes. I just knew I was about to be out all day looking for furniture but Micah shortened that time down to only about 45 minutes, if that. I would definitely recommend that location to anyone.
Dwayne Baker was awesome ! He knew everything about the store and made sure that we had the knowledge as well ! I loved it ,
Dwayne Baker was awesome and he made my experience amazing!!!
Ask for William; he is the best
Ricky was amazing to deal with! Always willing to help. Great experience.
Dwayne Baker is a courteous and delightful store associate to work with. I will be returning to the store because of Mr. Baker.
Vergie and all of the staff were wonderful to work with, and Vergie put in a lot of effort to get my purchase finished. Excellent customer service from start to finish.
Ricky Williams Ricky Williams Ricky Williams The Best The Best The Best
William is very friendly with his customers and helps in spanish.
I love this place it's great
William was great, management willing to work with you on price.
Lydia was the best!
Great customer service! Answered all of our questions, and led us to exactly what we wanted. Did not try to over-sell us to more expensive options.
Micah B @ the E.McCullough Dr Ashley store in Charley,NC was extremely helpful and provided excellent customer service!!! Ask for him by name. Truly awesome experience.
Ricky Williams was a great help, he worked with us very well and got us a good deal
Micah was a wonderful professional. I told him exactly what I was looking for and he found it for me. I would highly recommend.
Micah... The upmost best.Very professional and helpful with all my concerns.
Great customer service.
We had a great experience shopping for our furniture here Lydia was great in walking us through everything and assisting us
Reggie helped us understand all of our options and find the right couch for us!
I was able to save ~$300 from the furniture I bought from Reggie. Give Reggie a raise. Thanks
William was great today! We didn’t feel pressured and when we needed him he was ready to assist us. Our transaction was very smooth. I would definitely recommend working with him.
Ricky Williams provided excellent service for us!
Simply Amazing! Lydia read my vibe and helped me understand what I was looking for. She gave me options and was very knowledgeable about her products. I am planning to purchase furniture to complete my family room in the fall. Will start with Lydia who I know will do an awesome job!
Great experience. Super easy! Jay was extremely helpful!
Lydia was amazing and so helpful!
Lydia was the best!! Thanks for all your help!
Reggie was the best come and see him he will make sure you leave with what you want thanks again Reggie
Please be aware before purchasing anything from Ashley’s Furniture. On July 14th, I purchased a King mattress from this location. Two days later I cancelled the order, and I was told that I would receive a refund back unto my debit card. After a week, I noticed that I did not receive a refund. I reached out to customer care and was informed that they mailed out a check to an incorrect address. I spoke with the general manager and voiced my concern regarding my refund and was told that the check has to be returned in order for them to reissue another check. Apparently they have made recent changes that even if you are paying with a debit card a check has to be mailed out to you. Your refund will not go back onto your card. None of this was explained to me. I paid 600.00 and I was advised that they do not know when I will be refunded. This feels like a scam and I will contact BBB.
Virgie was amazing! She was very personable and helped my friend and I pick out the perfect sofa for our new apartment!
Ricky Williams was a great salesman, he was close every time I had a question! He explained everything in great detail.
Ricky Williams was the best he explained everything very well.
Ricky Williams was the best sales person I have ever met!!! He explained everything thoroughly and was very nice !
Lydia was awesome with helping us pick out our dining room furniture! Very informative and patient with us while we made our decision. Highly recommend her!! 10/10 Thanks again 😊😊
We went into to look at sofas and Virgie helped us find the best sofa for our new layout! She was super informative and helped us make the best choice!
Virgie was AMAZING!!! She spent so much time helping us decide which was the perfect sofa our dream house!!!
Ricky Williams helped us out a ton! He’s the man too see will help you find anything you need
Dwayne, as always , takes really good care of us. He is the only salesperson we work with every time we shop. He makes us feel welcomed and answers all of our questions. Thanks Dwayne, for a fantastic shopping experience!
Dewayne Baker was absolutely amazing, I was actual in the wrong store and he still manage to sell me a mattress. Courteous, professional, well spoken and knowledgeable I never felt pressured and I'm so excited for what I know will be the best nights sleep of my life!
Absolutely amazing customer service! Dwayne was fantastic! He greeted us right at the entrance and is extremely personable. I was looking for a new mattress and I was blown away with the knowledge he had. He really broke down the benefits of certain mattresses based on your position of sleep and how the pillow you have matters just as much. Mattress Firm’s expert didn’t explain half of what he did! If you are looking for a new mattress ask for Dwayne, you will not be disappointed!
Dwayne was amazing!! Go see him. Excellent service. Highly recommend visiting him 🤗
Jasmine and liddya were very helpful for me and my dad <3
William was super helpful when I came in to buy a couch for my apartment! It was super quick and easy and he was very kind!
My daughter and I visited the store looking to furnished an apartment, Mr. Williams instantly greeted us and was very helpful. His personality made this process pleasant. We left very satisfied with Ricky. Awesome is the only word to describe the experience.
Casey at the university location was awesome, he went above and beyond to help us sought out issues with our mattress. He was very attentive and made sure we got what we needed. Extremely pleasant to his customers. Thanks again Casey.
Jay was helpful and knowledgable and found the right piece of furniture for me in less than 20 min!
We had a great experience at Ashley Furniture . Lydia was amazing and so helpful in helping us find the perfect couch for our house! 💗
Reggie is an amazing and personable worker who also isn’t too in your face. Perfect service
Casey and Matt in Charlotte were very helpful and made the process of my transaction quick and easy!
Reggie helped us pick out a new sectional and was very helpful. He had a great attitude, was very personable, and patient!
William was incredibly genuine and respectful. The entire staff was amazing. One of the best Ashley stores I’ve been in with a great selection.
Jasmine and Casey were really great with helping my mom make a final decision on our new couch!
Ricky Williams really helped us with the perfect fit of sofa for our needs and pointed out the ones on sale and with good value for money. We got enough time to stroll around the store and look at vast selections. Once we zeroed in on our choice, Ricky walked us through the process and purchase was a breeze. We will be back here again.
My family and I had a 5-Star experience when working with Mr. Ricky Williams. He was very informative and knowledgeable. I would recommend Mr. Ricky Williams and Ashley Furniture!
Rick Williams was a a rock star!!!!
Ricky Williams was amazing!!
William did great we were very happy with our experience!
William Duarte, helps the Hispanic and is the best
Associates were helpful, wasnt pushed to buy anything other than what i wanted, quick and easy experience
Ricky Williams was super helpful during my time at Ashley! He walked me through the whole process and triple checked everything was correct.
Thank you William for the big help! Great service.
Dwayne was able to answer all my questions and concerns. He pointed me in the right direction and was able to find me exactly what I was looking for.
Dwayne was great and very helpful. He answered all of my questions and concerns. He made making my decision to buy my new sectional so easy.
Great Interaction
Had a great experience with Casey! Planning on returning to him when we purchase our house and need furniture, I highly recommend him!!
Ricky Williams was extremely professional and made our purchase seamless. Thanks again..
What an awesome experience. We had a very short timeframe to purchase/order what we needed for our daughter’s new apartment. Casey was awesome. He was knowledgeable, patient, understanding and not pushy. We were able to get everything we needed and delivery set up in the date we wanted. And all for a great price. Thanks Casey-looking forward to working with you again.
Absolutely best service. Kasey was very knowledgeable about product and warranties which took the worry away. Walked out with amazing couches and can’t wait to get them. Hassle free!
William helped me out today. Called him before I came into the store. Once I arrive everything was all set I was in and out within 15 min.
Reggie gave great and attentive service when I was picking out a new mattress. Glad I could get it done in one trip!
Just bought my dining room and kitchen set from Mickey. What an awesome guy and a great salesman. 10/10 would recommend this store and only talk to Mickey.
Ricky Williams was so amazing ! Helped me with everything that I needed and answered all my questions! Now I’m excited to receive my furniture ! Next time you in Ashley’s ask for Ricky for sure !
Uncle Ricky was so pleasant and made the experience at Ashley’s delightful. He was ver insightful and informative. We will be back to see Mr. Ricky Williams soon. God Bless him!
Mr.Ricky was an amazing! He was patient with me while I was indecisive about what couch I wanted. I definitely recommend Mr.Ricky on your furniture shopping experience.
I had to give a huge shoutout to Casey and Lydia at this location. Casey has spent so much time with my partner and I helping to find the perfect prices for our new home. Excellent customer service that keeps us coming back.
Dewayne was our customer rep and he was fantastic. Very patient and helped us find exactly what we were looking for. Great prices and incredible customer service.
Berry good
We came in to get beds for ours girls and we were helped by Micah, he was absolutely wonderful for us in and out quickly with great service and a great price. Thank you Micah!!
Casey was really helpful and patient with me! He helped me find the perfect couch for my new apartment and was very informative about everything. Please make sure to ask for him if you ever come in he’s great!!
Casey is the man. Hooked us up with a great deal on a solid couch.
William was nice and accommodating. Great customer service!!
Great experience shopping with Mitch and Jay. They made my purchase so easy, and I really appreciate the great customer service!
The experience at Ashley home store was great. Casey was very helpful.
Lydia was absolutely amazing. Very knowledgeable about products and I definitely will be back.
My sales man, William Durante, was very helpful and knowledgeable with assisting me with buying a beautiful dining room table for my new home. It was a pleasure to do business with Williams & Ashley Furniture.
Great transaction at Ashley Furniture, Dwayne Baker answered all our questions and concerns in such a professional and intuitive manner that put us at ease with our purchases. Looking forward to continuing doing business with them in the future.
Dwayne Baker was very helpful and professional during our visit today. He helped us choose the best option when it came to our mattress and made sure we got the best price on our loveseats. Highly recommend this store and Dwayne for assisting in your purchases!
Wiliam duarte ayuda a los latinos y a todo mundo con buenos precios y es amable.
Casey was excellent! Very helpful and informative! Next time we come back, we’ll definitely ask for him. The store and set up was very nice.
Reggie is awesome, helped us and was so patient with all the questions we had and we ended up making an amazing deal!! Keep the hard work and keep having an amazing team!
Ricky Williams was attentive to our couch desires and worked diligently to match our price point. Highly recommend working with him if you are in the market for purchasing home furniture.
Our sales guy, Ricky Williams, was amazing! We told him what we wanted and he took us to the closest matches. He worked with us on price and we left the store very happy customers!
William was great and made the process easy!
Ricky is an awesome and professional salesman. I walked in and told him my budget and he took me right to the items I was looking for. Quick and easy sales process.
Hugo was a great help, very friendly, efficient.. Thank you for such a smooth process Hugo
Casey was very helpful and attentive to our needs!!!
The salesman Reggie is great. He always finds the furniture that we need for our home.
Casey was very helpful and knowledgeable. He let us have our space and didn’t hover but when we had questions he was right there. This was the best furniture buying experience I’ve ever had. I can’t wait for my new furniture to be delivered.
Casey was great. Bought a couch and hopefully everything goes well.
Great service. Fast and to the point
HUGO MORENO is amazing. We are upgrading my son's room. He was so helpful nice and patient with me. I am so excited about his new bedroom. Thanks so much Hugo
Received so much help from Casey . He was patient and walked us through every step. He found us the best deals possible, and made sure we were happy with our final purchase!
Amazing experience with Ricky Williams, very informative and helpful finding a bedroom set for my mother as a gift.
The staff was really great!
Ricky Williams was our Sales Representative, and we received great service and professionalism from Ricky!! Friendly and knowledgeable. We highly recommend that you ask for Ricky at Ashley!
Ricky W. was the absolute best to work with!! He was professional, kind and provided excellent service. I would highly recommend Ricky W. for any furniture assistance!! :)
Ricky Williams was amazing to work with, able to get us the couch and dining room table we wanted!
Sales person was very friendly and helped me find exactly what I wanted.
Micah did a great job and I I appreciate all his help in buying my furniture
Great sales rep helped us today Lydia.
Ricky Williams is the best!!!! Highly recommend!
Ricky Williams is a an amazing human being. He was helpful and kind.
Micah is the BEST!!!!
Ricky Williams was great and patient. Awesome customer service
Large selection. William was great to work with!
Casey gave us a great deal, provided amazing service.
Lydia was very helpful and nice!
I came in the store looking for a bed for my teen son. Lydia made the process seamless (and introduced financing options that I hadn’t anticipated). She’s earned a customer for life.
Purchased a dining room table and 6 chairs and couldn’t be happier. Hugo was awesome and highly recommend him and his manager Mitch.
Great experience with Casey!
Lydia was great! Very helpful.
Duane was amazing. He immediately came up to us to offer his assistance. He was polite and very helpful. He was very knowledgeable about the products. We bought a couch and the protection plan thanks duanne!
Great overall experience! Dwayne was extremely helpful and knowledgeable on the products we were interested in. We appreciated that he did not try to push us to buy items that we did not need. The furniture buying process was seamless with his help!
Dwayne Baker was awesome his customer service was outstanding. I am bringing my brother Carlos Dixon Sr. back today to purchase a bedroom set with Dwayne. I Highly recommend him.
This location offers a broad range of selections that meet personal tastes, design needs and budgets. Virgie Gore was phenomenal to work with as she toured the store and advised on what pieces and sets would meet our company needs. She was engaged throughout the process and explained the process from procurement to delivery thoroughly. You are in excellent hands with Virgie Gore and Ashley Furniture!
The staff are very kind and they deliver very fast
Dwayne was great to work with and very knowledgeable. I’m excited for my new furniture and highly recommend shopping here.
I had a great experience at Ashley! Casey was patient while I made a decision between couches and was very attentive to all my questions!
Casey was wonderful
Mickey was such a great help to us. He answered questions, helped us find the right product and was clear.
I was looking for a bed for my daughter. Sale rep Reggie was awesome. He was extremely professional and knowledgeable. He showed us various options and was very patience. He also did not pressure us on making a purchase that day. We came back the following day and requested to speak with him. We watched how he was with another customer; extremely professional and courteous solidifying why we went him to have our sale. Thank you Reggie! Outstanding sale rep. Oh and we got my daughter a new bed.
Dwayne Baker is AWESOME! He was so easy to work with and answered multiple questions for us. He was not the general pushy salesman that can make buying furniture a hassle (even when we left without making a purchase, checked out all the other furniture stores and eventually decided what we knew in the beginning…Ashley has the most comfortable furniture!!) We greatly enjoyed our buying experience with him and will definitely be back for any future furniture needs!
Me and mom enjoyed coming to this store..Thank you Mr.Dewayne for taking good care of us..will be returning 😀
Lydia did an amazing job helping me pick out the perfect sectional for my apartment
William was so helpful. He had the perfect balance of attentiveness without hovering allowing me to make a wonderful decision on dining furniture. Another sales rep even find a way to entertain my two small children who were with me.
Lydia did an amazing job helping me find furniture for my living room. She was informative without being overbearing. The staff at Ashley was very personable.
Had great service and help in finding a good sectional for my new place. Loved the quick and simple process of everything! 10/10 would go again
Had a great experience being helped by Lydia! She answered all our questions and was very kind. Awesome customer service!
Outstanding customer service especially Dwayne. He made my purchase so easy that I can’t wait until I need something else!!!
Ricky Williams is the best. Thank you for your patience.
William Duarte is amazing
Our salesman William Duarte was very helpful and truly impressive customer service. He took the time to answer our questions and assist us in getting the best deal possible for our purchase.
Ordered a sleeper couch from Wayfair and they cancelled half the order leaving me with a missing component. Since it was an Ashley brand I went in the store with my sleepy toddler and told Micah my predicament and he went straight to work to find the piece we were in and out in 20 minutes. Great service and efficiency!
Reggie was an excellent sales man!!! Helped me through the process and got me the bed set I wanted!!!
Dwayne helped us find our sectional at a great price! He greeted us at the door, provided us with info about how to navigate the store and sales, and then was easily available for any of our questions. We are excited to receive our sectional sofa.
Dwayne was very helpful, polite and knowledgeable of everything. Made the experience much easier!
Ricky Williams was our rep when getting furniture for a new home and he was amazing. We will be back!
Ricky Williams was great! He made the buying process very smooth.
Dwayne was very nice and knowledgeable. We appreciated his help!
Great prices and excellent customer service!
Dwayne helped us with a sofa sectional, but more importantly, he was patient, answered all my Questions, and did not pressure me at all. Will definitely consider more items from this Ashley location as we furnish our new home.
Lydia was fantastic! Made our experience easy and stress free without being pushy. Highly recommend.
We had an excellent experience at this Ashley store today! We were greeted as we walked in the door by William Duarte! He was very friendly and helpful. The store manager also assisted him in our purchase today we bought a full sized bedroom set & a living room set. They assisted us in having delivery setup as we are in the process of having floors laid in our house and needed the furniture delivered on a later date. Thank you both for all your help today!!
My husband Robbie and I had an amazing experience at Ashley furniture last week. Lydia is a wonderful sales lady. She went out of her way to take the time to find what we were looking for, the right price and fast delivery. We are very grateful for her and the Charlotte Ashley furniture store. Thank you again Lydia!!!
Ricky Williams was super friendly, helpful and non-pushy. I appreciate him letting my girlfriend and I try out furniture in peace and only coming in to help when needed.
Worked with Micah, he was very helpful and had some great information for my wife and I. Everything went very smoothly thanks to Micah
Micah was a huge help and made buying our couch quick and easy. I spoke with him during the week and we walked right in on Saturday and he remembered exactly what we wanted. Highly recommend- ask for Micah 😊😊😊
Dwayne has been an incredible help!! He had amazing energy as soon as I walked in the store and showed me around explaining deals and customizations before letting me explore on my own. When I decided on a sectional, he had the answer to all of my questions and was so knowledgeable on the exact piece. Highly recommend shopping with Dwayne!!
Pauline was a blast to shop with and really gave me some great savings with zero interest! I recommend her!
Tonight we purchase furniture from a wonderful salesperson, Reggie. He was attentive and able to help us purchase the for our new home. He made our first Ashley Store experience rewarding. Thanks!
Ricky Williams was a excellent salesman very professional going above and beyond to help with my living room furniture search thanks.
Lydia was awesome to work with. She understood what we wanted and was patient with us during our visit. Highly recommend working with her. She’ll make sure you walk out happy.
Ricky Williams was really helpful. Came in looking for a bed and he was extremely attentive and took really good care of us !!
Good for a furniture outlet store
Furniture Consultant was very efficient, friendly and professional. Great customer service experience.
Virgie Gore was very helpful in assisting us find and order what we needed quickly and efficiently.
Lydia was amazing!!! Very prompt, professional and kind.
Lydia was fantastic to work with! She helped me pick just the right sofa and chair for my living room. It was a smooth and easy process! Will definitely be back to see her for all of my furniture needs!
Casey did an amazing job with helping me purchase furniture for my family. He was patient knowledgeable kind responsive professional welcoming efficient and nice. Please keep him around I will definitely be back and refer him to any and everybody I know!!! Also the store is well put together and everybody is very welcoming!!!
Casey greeted us as soon as we walked in and worked with us to find exactly what was best for our home and family. He was very patient. We liked 12 couches and narrowed it down to 4 then finally 1. He helped us measure, consider kids, our dog, and what was the best for our space and layout.
Lydia Whitelaw Was AMAZING!!!!! She was very patient and helpful with my Mom in the purchase of her Patio Furniture. And what she didn’t know the answer to she found out! AWESOME SERVICE
Found exactly what we wanted. Great service!!!
Thank you Virgie Gore for always helping my fiancé and I find exactly what we're looking for!
Virgie Gore is awesome! She helped my fiancé and I back in February when we were shopping for couches. We absolutely loved her great personality and knew we had to come back to see her today on our search to find a new mattress. She made us feel so comfortable with trying out all the mattresses until we found the perfect one. Thank you Virgie!
I had a great experience with Reggie. He was very friendly and personal and happy to help!
William is AMAZING! He was so helpful and made my shopping experience such a pleasure! Highly recommend!
Ty has been awesome and super patient helping us select furniture for the whole house to meet our budget and making sure we consider sales coming up to take advantage of saving opportunity. Very knowledgeable about the furniture and warranty plans.
Tyneisia is extremely knowledgeable about the different products and has been a huge help as we try to furnish a new house. I would definitely recommend checking out the selection at Ashley and ask for Ty.
Go see William!! Extremely, patient and knowledgeable. Made my experience pleasant and simple!!
Reggie was a blessing! First time buying my own furniture sets and he was able to professionally guide me! Respectful and didn’t push any unwanted products! Will be back to get my bed set and mattress from this location! Appreciate you Unc!
William helped me get my first couch for a new apartment. He was very kind and knowledgeable! Thank you!
Virginia at the Charlotte location at University was extremely helpful and attended to our needs without being overbearing. Wonderful experience, and I would recommend seeing Virgie for all furniture needs!
Casey was great- really helpful and friendly!
My family and I are moving to Charlotte, and we decided to go with Ashley for our furniture. To say the least, our experience has been nothing but pleasant. We got help from brother Dwayne, and he was very helpful and patient throughput the whole process.
Ricky Williams was informative and super helpful.
William was very helpful. Good deal on a couch!
Worked with Ms. Ty Myankazt on two occasions. Both times she was extremely helpful and thorough. Explained all of my options and patiently worked with me as we sorted through them. The university location overall is a great experience. But also highly recommend asking for Ms. Ty.
Dwayne was outstanding throughout the entire process. My quality of service and furniture were excellent!
Awesome sales person (Virgie Gore) she was a professional and very knowledgeable about everything that we purchased. We were blessed with the pleasant and friendly service that we received.
Ricky Williams was great customer service ! Helped us through every step and was very patient and polite . ask for him when coming to Ashely store :)
Dwayne was very helpful throughout our furniture picking process!! He made it so easy, amazing!! Thank you, Dwayne!
Ricky William provided excellent customer service. Thrilled with my purchase and can’t wait for it to be delivered. When you go to Ashley, ask for Ricky.
William is great !
Dwayne was knowledgeable, responsive, and so helpful with the purchase of our sofa! His help was a huge factor in our decision. Thanks Dwayne! Fly Eagles Fly!
We ordered our new couch with Dwayne and he was so incredibly helpful and answered all of our questions so graciously. I highly recommend him and this store. Can’t wait for our new couch!
I had a great experience at this location when shopping for a couch. Casey was a huge help.
Casey was patient and welcoming. He kept his distance and we didn’t feel overwhelmed. Once we were down to two selections he provided price differences right away. The sale was seamless and painless.
Reggie was great!!! Great service and recommendations!!!
We had such an amazing experience at Ashley Furniture all thanks to Casey! He greeted us kindly as soon as we walked in and was always around if we needed any help. He was enthusiastic and friendly and helped us picked out a sectional for our living room. He answered every question we had and walked us through the buying process explaining everything in detail. We appreciated his help very much! Thank you Casey!
Casey was incredible to meet. He made my experience so wonderful and I will absolutely refer my family and friends to him. I was blessed, I’m positive he will bless others.
Thank you William for taking good care of us. We love our new furniture.
Lydia was great, and has been helpful each time we've come by. Got the chair we wanted.
Virgie Gore was extremely patient, resourceful and patient. She was able to meet all of our needs. Please come and see her if you’re looking to buy some great furniture!!
Virgie Gore took great care of us!! 10/10 definitely recommend coming in and asking for her. Such. pleasure
Ricky Williams was our sales person. He did a great job and was very helpful.
Reggie was great! Allowed me to take my time and he explained all of the furniture thoroughly, ultimately helping me make the best decision for me without any pressure.
(Translated by Google) Good attention, good customer service, thank you very much William Duarte (Original) Buena atencion buen servicio al cliente muchas gracias willian Duarte
Ricky Williams is very respectful, knowledgeable about his job.
Ricky Williams was awesome. Very helpful.
Lydia was amazing and I love love love working with her!
“Uncle” Reggie and Dwayne were amazing. They were honest and incredibly helpful with me buying my first couch. I will definitely send friends and family their way for their furniture needs! 😃
Uncle Reggie and Dwayne were really nice and patient with my sister.
Mickey was awesome,accurate and efficient.
Mickey was awesome! Thank you for the customer service! 👏🏼👏🏼👏🏼
Ricky Williams - My experience in this store was great!! Ricky helped us all the way through from when we walked in up until it was time for us to leave. He made sure we were taken care of and he even help me to understand the warranty and all others ton of questions I had.
Great experience and Ricky Williams was a huge help.
Had the best experience with Jay M. He was so helpful making this experience easy and fun! We love our new couch!
Excellent customer service from Ty! She assisted me to find the perfect combination!
Lydia Whitelaw was excellent to work with! Helped us get what we wanted at the price-point we needed! Made the process very easy!
Me. Ricky Williams was very helpful during my visit. He helped my fiancé and I find the bed set we wanted.
Mr. Ricky Williams amazing man. Request him only. He is an honest man.
William was very helpful and informative. We were looking for a sofa and we are very happy with our purchase.
Rickey Williams was amazing! He made our first experience at Ashley one that we will never forget. He will for sure have our business in the future. AMAZING!!!
Ricky Williams was very helpful and patient with me and husband. Excellent customer service!
Reggie was extremely helpful and patient. He was able to accommodate all of my preferences and get me the right sectional for my new place. I left with a great deal and a nice new sectional sofa. Highly recommended.
Shopping at this store was a breeze; the salesperson did a great job selling me an electric soda. The problems came trying to make payments to the sofa because I found a bit of money after I called all my banks. TD bank retail refused to answer their phone after 49 minutes or so of waiting I gave up. Calling other TD bank phone numbers just resulted in a loop back to the original phone number. I couldn't find how to set up the online TD bank account, so no luck there either. Fortunately, I think I remember that the salesperson said I could pay in store, so I'll just fork over 60 bucks to Uber and pay in person at an Ashley store!
(Translated by Google) William the gentleman is a very helpful and kind person, very professional!! (Original) William el señor es una persona muy servicial y amable muy profesional!!
Lydia Whitelaw did a fabulous job, was knowledgeable, and pleasant to work with!
William Duarte is an amazing sales associate. Very honest and caring. Helped me buy my dream couch and I plan on coming back to him for my mattress.
Amazing buying experience with store manager Lydia. Very knowledgeable and helpful and helped close the deal!
Purchased a bedroom dresser and dining room set recently...We were greeted by salesman Dwayne Baker... Wonderful young man. He was very patient and extremely knowledgeable... Dwayne walked us through everything. He also is very pleasant...I highly recommend Dwayne as your salesperson...I will be going back to purchase more items and will only deal with him....All in all , it was a wonderful experience, and the furniture arrived promptly with no issues...Even the delivery guys were great...Very pleased...
Reggie was our sales person, he was extremely helpful and nice, answered all of questions, we would recommend him 100%
Exceptional service! Dwayne at Ashley University provided quick and friendly assistance that exceeded my expectations. From helping me find the perfect piece to ensuring a smooth transaction, their professionalism made the shopping experience enjoyable. Highly recommend!
Ricky Williams was my salesman and he was very helpful in finding thr right bedroom suite for me! Couldn't be happier!
Ricky Williams was so helpful, thank you for your outstanding customer service!
Casey was awesome at helping to meet our needs! He was very helpful in succeeding our goal of a one stop shop!!!
Casey was a huge help in making our furniture buying experience as smooth as possible. Would definitely recommend shopping here. Great selections!
Ricky Williams was amazing! Very helpful and knowledgeable. Highly recommend that you ask for him!
Great store, great staff and amazing furniture. Win win win across the board.
Lydia was extremely helpful! She explained the layout of everything to my wife and I and allowed us time to decide on what we wanted. This process was very easy and we got exactly what we wanted.
Ricky Williams is the best! So helpful.
Casey Norton made it an easy and hassle free experience.went there to look for two recliners, came out with two and decided to get a dinner table and 6 chairs…Had Ashley deliver the furniture, again the delivery was quick and hassle free, guys in and out in 20 minutes..
Ricky Williams was an enthusiastic and informed salesman. He kept no secrets and because of the transparency a deal was struck.
Rickey Williams was great and efficient. He got me in and out with no hassles!
I was allowed to browse like I like and when I needed help Casey was there ready. He was knowledgeable and pleasant to work with. I will be back for more furniture pieces!
Ricky Williams did a great customer service job with me. He was very professional and would recommend him to anyone.
Great job! Mitch had alot of patience with me.
The sales person Lillian was very helpful, understanding, attention to detail, and very willing to help me find the best financial deal per My request and did for home furnishing
We worked with Reggie and Lydia at this location. There was a great selection and they made the experience easy, listened to our needs, were very helpful, and went out of their way to accommodate and care for us. I’ve now shopped here and the Pineville location and found this to be a better overall experience.
Jay & Casey were great to work with. Very knowledgeable and helpful walking through different options based on our needs.
Casey was the best! He explained everything and helped go around the store to find the perfect combination for my living room!
I recently had an outstanding shopping experience with Reggie. He was patient, friendly and professional while helping us find and order a couch for our new apartment. If you're searching for new furniture, go see Reggie!
Ricky was informative, and welcoming from the minute we walked in till we made our purchase! Will be returning in the near future to purchase additional furniture.
Jay was awesome! Great energy. Professional. Super nice guy.
Dwayne is great salesman. Wouldn’t want anyone else. Will be back
Dwayne was great to work with! So knowledgeable and great personality. We will be back without a doubt to buy more furniture!
Ricky Williams really took his time to make sure I left happy & satisfied! If your looking for a salesman with patience I highly recommend you stop by & see him. Thanks for making this a pleasant experience Ricky!!
Reggie and Mitch were professional. No pressure. Quick and easy.
Ricky Williams was great to work with!
Dwayne, did an awesome job, he worked with us for over two hours to help furnish our house. Definitely recommend him!
Micky was excellent!!!
Michah was extremely helpful and knowledgeable and help me get the couch that was right for me.
Ricky Williams--great personality and salesperson!
Reggie was very helpful! From the time we walked in, until we walked out. I’m a satisfied customer.
Reggie was the best! Helped me get a sectional for my new house. Was super helpful and patient. -Tayler
Great customer service
Great customer experience! Definitely would shop at this location again, ask for Dwight!
When I purchased unmatchable mattress foundation, they denied to get an exchange/ a return. I paid money for the useless stuff, that didn’t make sense. Their customer service person was very rude as well. Don’t recommend this brand store!
Shopping experience in store was BETTER than online. Up close quality look and feel. More choices you didn't think of, great ideas, and groupings every room! Personnel super.
Walked into Ashley’s furniture with intentions to just look for a few sets. Ms .Virgie did AMAZING!!!She not only got me approved for 1 item but several , & worked with me on a few things. Her personality is so warm hearted and caring !!! If you go to Ashley’s Furniture PLEASE ASK FOR MS.Virgie.
I bought all furniture for my home from this location. I have had issues with getting my drawer fixed for the better part of a year. I have contacted the store, corporate and diamond care to no avail. This is bad business all the way around! Do better! -Disgruntled Vet
Casey is very professional and helpful with my purchase today enjoy him as a salesman
Rick Williams was both professional and personable. He was determined to assist me in finding the correct chair I needed for my table. I had his full attention in regards to what I was looking for to end my chair search. I would use him as a representative as long as I go to Ashley for furniture.
Mickey was extremely helpful and knowledgeable! Would recommend asking for him!
My fiancé and I were helped by Ricky Williams today to find a 5-seat sectional couch with a chaise. Ricky brought a fantastic energy to helping us picking the right sofa for us! Ricky took the time to walk us through double chaise options as well, and was very patient as we mulled decisions over. Couldn’t have asked for a smoother, more transparent experience! Thank you Ricky!
Really good experience with william and speaks spanish!
I recently had the pleasure of working with Reggie and it was an exceptional experience. His expertise in helping me find the perfect furniture pieces for my home was outstanding. His professionalism and friendly demeanor made the whole process enjoyable. I highly recommend him to anyone in need of furniture assistance.
Dwayne was very helpful. He made the process easy and was very patient with us.
Dwayne had the best customer service!
Casey is a knowledgeable salesperson. He was quite helpful in assisting us with purchasing items that would be a great fit for our home.
Casey was extremely helpful and so kind! He got us an amazing deal on our dining table and the chairs as a set. I would recommend Casey to anyone!
Ricky Williams is THE BEST! I have been looking for a couch for weeks and was let down everytime until coming to Ashley Furniture and speaking with Ricky. He is incredibly friendly, super helpful, & all around awesome. Thank you so much “Uncle Ricky” for my new couch, Terry! I’ll be back to see Ricky when I need furniture next. If you go to Ashley Furniture be sure to ask for THE Ricky Williams - you won’t regret it!
I want to express how helpful and empathetic William Duarte and his manager Mitch were to me when it came to my budget and needs . They helped me find the best mattress base for my mattress and offered flexible financing options to make this purchase affordable . I will definitely be recommending all my friends and family to come see these guys for their furniture needs .
I most say Reggie was awesome today. I came in Ashely today not knowing what I want and the universe send Reggie my way. He’s a true man , he listen and he delivered. I walk out happy. Thank you Reggie
Ricky W. was very helpful with my purchase and explained all the options and benefits in a clear way. Very pleasant.
Ricky Williams is the BEST salesman on the floor, he could sell water to a fish.
We can't sing Casey's praises loud enough for his outstanding service! From the moment we stepped in, he made us feel right at home. Casey's warmth and expertise shone through as he helped us navigate furnishing our space just the way we wanted. He even took the time to check out our floor plans, ensuring every piece fit! Casey effortlessly matched our tastes with the perfect furniture. Thanks to him, our new home will cozy and complete. Without hesitation, we give Casey and the store five stars! Thanks for making furniture shopping a breeze!
Virgie Gore is great seller, patient, nice and with stable mud. We were happy to purchase our items with her and will make sure that we go to her for any future needs, as well as referring her to all of our family and friends. Thank you Virgie.
Casey is THE BEST! He collaborated with us extensively as we furnished our new home, assisting with everything from selecting items to refining styles. His exceptional patience throughout the process was greatly appreciated. With an expert level of expertise in furniture style and placement, he proficiently translated our vision into reality
Ricky, was an exceptional person to work with. He really makes sure you have a great experience! Thank you!
Ricky was a huge help and great to work with !
A very good experience All my furniture is from Ashley and it has a great quality
Ricky Williams was extremely experienced and helpful. I would recommend Ricky Williams to all my friends and family.
My experience was fantastic from beginning to end. I was greeted immediately upon arrival by Mr Ricky Williams. He was a class act. Very attentive without being pushy. He gave me the information I needed quickly and concisely. He provided the answers to all my questions and quickly pointed me to exactly what I was looking for. Ricky provided very friendly and professional service all the way through.
Casey was so helpful! He made our buying experience top notch!
Had a great shopping experience here. Casey was a huge help and even rearranged the couch configurations so we could see all of our options.
Virgie did an excellent job helping me find a sectional that fit my needs. Very nice and relaxed experience.
I walked in with no intentions of making a purchase but Ricky Williams made sure I left satisfied. He was friendly, funny, knowledgeable, and very helpful. If you’re ever looking to purchase something to furnish your home ask for him 😉😉!!
Our sales Rep Dewayne was amazing to work with! He went above and beyond to make sure that our recliners were exactly what we wanted!
Ricky Williams is the best excelent!!! asistent❤️
Casey had great customer service! He let us wander alone but when we had questions he was right there ready to answer. Great sales rep and great prices!
I had a mind changing experience today with Ms. Ty & Mr. Dwayne they both helped me & did an amazing job, we laughed & explored different mattresses! Ms. Ty took her time, explained & made sure I wuz confident with my purchase & Mr. Dwayne as well they made sure I got wut I wuz gonna pay for & satisfied & Ms. Ty didn't leave my side even tho I had to change a few times Lol & her character is awesome as well I'm beyond #Grateful for the experience & can't wait to enjoy my 🆕 mattress & sleep like I should #MoreBetta! 👍🏾👍🏾💙
Great atmosphere
Had a great experience at Ashley Furniture. Casey was super helpful and I will definitely return.
Ricky Williams did an amazing job helping me out pick my furniture, he showed me different options and took his time giving me details and making sure I get a great customer experience. Thank you Ricky
Ricky Williams was the best he was very patient and attentive to my needs. Next time I purchase it will be from him.. Thanks again
Great quality products, We were helped out by William, one of the staff members, and he was very helpful, and he knew his stuff.
The experience at Ashley Furniture at University was top-notch. Not only was Casey very professional, he was very helpful and friendly. He really helped me make a firm decision on what I wanted. He did not pressure me into buying. He gave me his number and we text chatted with my questions and I shared photos of my room so that he could further help me with a decision. He was truly phenomenal and if I want to make furniture purchases in the future, I hope Casey is still there so I can ask for him.
Lydia was fantastic
Ricky Williams this Ricky Williams that!
Stopped in to look at bedroom sets. Reggie provided exceptional service. Everyone we interacted with was personable including the GM.
(Translated by Google) Excellent service and very friendly Mr. Williams please go with the favor he speaks Spanish and gives good service (Original) Excelente servicio y muy amable el señor Williams vayan con el favor l habla español y da biene servisio
I was quoted 140 for delivery but when I read my receipt they changed me 180.deceptive practices at this store
Ricky helped my mom pick out furniture she needed and get it scheduled! Was patient while we went for lunch and then we came back!
Go see Virgie at Ashley Homestore University! 🛋️She helped me get all set up for the new house!! 🏡 I went in 2 weeks ago told her what I needed and my price range and she showed me what they had. She came in on her day off to write up my ticket, AND offered to meet me on her day off. Communicated with me until I was ready to pull the trigger. It was an absolute pleasure working with her. I’ll be back to finish when I get more 💴 😂 If you need something reach out and I’ll give you her #. ☎️
William served us well in the purchase of a new sofa. Thanks to everyone.
Very nice store with lots of collections. Staffs are awesome. They are so professional and friendly. See the man in picture I ve uploaded. Have him for your next buy. Good work team and keep doing it.
Virgie was a pleasure to work with.
I love having an Ashley Furniture near me. Everytime I’ve needed anything, they’ve had a great selection at a good price. And Micah that works there always gives me the VIP treatment. He listens to what I’m looking for and really helps me pick things out. I love it and I’m so excited for my new dining room piece to arrive today. He really makes it fun. Definitely 5 Stars!!⭐️ ⭐️⭐️⭐️⭐️
Ricky Williams helped me so much with getting my bedroom set. I will be back :)
Dwayne provided exceptional customer service. He made the process of purchasing furniture extremely simple and he very thorough and knowledge in financing options. He took care of our needs and made sure we were satisfied. We rockin’ with Dwayne!
Dwayne the assistant store manager is absolutely the best person to work with and I'm giving him a very superb review thank you Dwayne appreciate you!
Thank you Reggie, you were awesome in helping us find the correct couch!! Very personable!! Thank you!!
I definitely recommend visiting this store, they are very welcoming and friendly. My sister and I had the pleasure of working with Micah, he was extremely helpful and patient, and went above and beyond to meet our needs.
Dwayne was very professional and explained everything to me clearly. I’m happy with the purchase I made with him today.
Very helpful, help me through the entire process making my first time purchasing a bed easy and smooth I appreciate Micah
Furniture arrived did not meet expectations. However, was refused for returns. Very bad experience with customer support, they have no intention of helping. I talked to someone called Faiza but she was very unhelpful!
Reggie is incredibly helpful and the staff is phenomenal!
Great customer service with easy purchase process.
Jay was very helpful, professional and patient with me while I was trying to decide on furniture!
Ricky Williams was an amazing salesperson and he made me and my wife very happy!
We worked with Ricky Williams today and he was awesome! Funny, relatable and kind. Appreciate your business, thank you!
Dwayne was so delightful. He wasn’t pushy but always there if I needed him.
Had a great experience. Mika was very helpful and patient with us. I felt comfortable in the final purchase made. Would recommend.
Casey was great!!!
Just moved to Charlotte and have been shopping for furniture and everything for a new home. Through all the exhausting hours and decision paralysis, coming into this Ashley HomeStore and working with Vergie Gore has been the best part. Easily. She is not only friendly and very patient, she was extremely thorough and flexible with purchasing options. I highly recommend this Ashley location and if you do go, ask for Vergie because she will take care of you and ask all the right questions to make sure it fits you and your living space.
I had such a great experience shopping for sofas here, Virgie was a phenomenal help and SO much nicer and more helpful than any other attendant at any of the other stores we went to.
Go to Ashley and purchase from Ricky Williams! He will listen to your needs and will help your find something that fits your needs
Reggie was absolutely awesome! My mom and I came in on a Sunday afternoon to furnish her new house. Reggie showed us all our options and was patient while we made decisions and perused the website. We ended up leaving with exactly what she wanted and couldn’t be happier.
Amazing! I got the couch of my dreams and my sales person Reggie made the process so much easier. Thank God for him!
I stopped by to browse for couches and William was very helpful from explaining the floor plan of the store to what deals were available. He ended up helping me with a different purchase and was equally helpful. Much appreciated.
Had the best experience with the Sales representative Mickey he was on point he assisted my son with his sofa and chair.
William and Anna are terrific! Took good care of us!
Had an amazing experience, Reggie was the person assisting me, helped me a lot and process was quick. He’s an amazing person, definitely needs a pay raise. Will be coming back.
I don’t know who is the manager of this store but I want to let you know that LYDIA is a ROCKSTAR! From the moment we arrived till the final purchase we made, everything was smooth, easygoing, and satisfying. Thank you LYDIA again!
Lydia was very welcoming and helpful!! Great experience!
Reggie was awesome! Kind, warm, professional, great listener, and a people’s person! Thanks so much!
We had a great experience working with Mr.Ricky. He met all our needs and I got what I wanted at a great price! Will be coming back again ! Thanks Mr. Ricky for taking care of myself and my fiancée!
Mr. Ricky was so helpful!! Awesome personality and made our experience 10 times better
Mr. Ricky made us feel right at home! Making our experience great! Took his time to met our needs. Definitely will be coming back! Thanks again for helping us furnish our new home!
Our first house was furnished by Ashley furniture 6 years ago, and now with updating furniture - we went back to Ashley. Ricky Williams was a huge help right when we first walked in. He was super friendly and got us the best deals!
William was a wonderful help in helping find the couch I wanted in stock and worked very diligently to help figure out alternative delivery options! Thanks!
Ricky Williams did a fantastic job helping me to decide and purchase a couch! Very patience and discerning.
ALL I CAN SAY IS JAY AND MITCH ARE THE BEST THEY HELPED ME TILL NO END AT THE I AM A VERY SATISFIED CUSTOMER INDEED.GREAT JOB GUYS
Ricky Williams made our experience fantastic and seamless. Thank you very much!
Jay was cool And awesome and effective!
Dwayne did a phenomenal job from start to finish. Can’t say enough about his patience and level of service
Lydia was the best! Smooth and easy process
Reggie is a great salesman would love to have him again.
Let me share a story about a representative named Jay! Young fella, bursting enthusiasm, eager to help! But what separates Jay from the other "sales people" was his discovery stage. Jay wasn't interested in selling products for profit. He took the time to ask about what fit into our life the best. What size and parameters we were looking for and only showed us really solid options that were viable to our situation. He gave us space to discuss, and was NOT pushy at all. I love that. He was knowledgeable enough on the products to help us make a decision we felt confident with on the spot. Helped us get set up with the delivery schedule that worked for us. Even after the sale was done, he was sure to still educate us about the little built in roller thingies on the bottom of the chairs to help adjust them if they get wonky in the future. He was great and it was a great experience. Bought a small dining room table and chairs that will fit our life perfectly. He also had something the other salespeople did not... A GREAT BIG BUSHY BEARD! ^_^ If you are like me, and want a really great guy to talk with about furniture needs, go find him!
He was super nice and amazing helped with everything
William Duarte is awesome!!!
Great service! Reggie was awesome!
William was super helpful and friendly!!! Very fair prices and deals as well…
Worked with Mickey he was so helpful and awesome to deal with. I would highly recommend him to anyone looking for furniture and an honest experience.
I usually don’t leave reviews but the service I got was too great to not highlight! Reggie (Uncle Reggie) was a huge help for me and my wife . We bought a home and he was very patient, not pushy at all and lead us to our perfect bed room set. If you need any type of furniture go see Reggie at this store! Will be back again for sure
I worked with Casey and my experience was good. He made suggestions that worked out better than my own. He was patient and I appreciate his professionalism.
We had a very stress free experience shopping for our sofa. We were greeted by Casey and he helped us with the selling points, warranty, finance he also tried to do his best to make a package deal. I say that and it sounds like a lot. Well it was just enough he walked away giving us the opportunity to talk and decide and he did not come across pushy at all. The store was clean, well organized and had the newest fashions. I liked that. I very much liked the store, I very much like the personality of Casey. What I liked the most was Casey was well balanced with his knowledge of product, understanding financing is important to hear about, the time he took explaining the warranty. His giant smile. The delivery was exactly what they told us, the two guys were professional and to the point in out and gone in 20 minutes. They setup everything checked the electronics to make sure they worked and gone. I truly do not have anything to complain about we received the exact service we were sold. Thank you
Ricky Williams was very helpful. Thank you
William was very helpful and thorough when it came to helping me find a dresser. Amazing employee!
Ty was amazing and did a great job helping me and my son select som bedroom furniture. She was prompt with answers and also updated us step by step. .
Very helpful & friendly. Made sure we got what we needed at a great price!
Lydia was great. Very helpful and knowledgeable.
Lydia was great!
Reggy is very helpful!
Very helpful and friendly service
Thank you to “TY” for helping my mother and I. This was a great shopping experience.
Ty is well beyond exceptional ! Very accommodating and knowledgeable of the products.
Casey Norton took good care of us He was very patient and knowledgeable about the furniture we were looking at. I would u a w him again
Casey was very knowledgeable and helped us get the best items for our plan for the best price.
Casey was an awesome sales person, looking forward to receiving my dining room table and chairs this week
Ricky Williams was the best and very patient. He really cares about his customers and make sure he does everything in his power to explain anything so that you fully understand your purchases.
Had a wonderful experience at Ashley’s. Ricky was excellent to deal with very knowledgeable and courteous. Ask for for Ricky Williams!!!!
Great service all around. Helpful and not pushy at all. Thanks to Mickey, Mitchell and William
Ricky Williams was very professional and knowledgeable. He made the experience easy and fun. I recommend anyone looking for furniture to go to Ashley’s Furniture and ask for Ricky!
Virgie was absolutely awesome! I kept throwing curves at her and she went right with the flow and didn’t lose patience at all (even after I was tired of myself, lol) will def be back!
Ricky Williams was great!
Reggie was super helpful, #1 salesman & old school.
Mr Reggie has the best customer service I have experienced in a long time. His personality and customer service is out of this world for my first apartment buy he was helpful and caring.
Worked with William and Mitch. Excellent service!
We had pleasure of working with Virgie Gore in our search for new furniture. While we visited several different stores, not only did we find a great product fit, the service we received from Virgie was unmatched. She exceeded our customer service expectations. She asked good questions to understand our needs, was very in tune to what we were looking for, proactively addressed our needs, helped us find the right fit, was super patient, not pushy and made great recommendations. We were happy to purchase our items with her and will make sure that we go to her for any future needs, as well as referring her to all of our family and friends. Virgie, hank you for a superb experience!!
My recent experience with Dwayne Baker, a sales associate at Ashley Furniture, exceeded all expectations. From the moment I stepped into the store, Dwayne's warm welcome and genuine enthusiasm made me feel valued as a customer. Dwayne's knowledge of the products was impressive, and he took the time to understand my needs and preferences before making any recommendations. His patience and willingness to guide me through the showroom were truly appreciated, as he helped me find the perfect furniture pieces for my home. What stood out most about Dwayne was his professionalism and integrity. He was transparent about pricing and never pressured me into making a decision. Instead, he encouraged me to take my time and explore all options, ensuring that I felt confident in my choices. Throughout the entire process, Dwayne's positive attitude and friendly demeanor made the experience enjoyable. He went above and beyond to ensure my satisfaction, and I couldn't be happier with my purchase. In conclusion, Dwayne Baker sets the standard for exceptional service at Ashley Furniture. His expertise, dedication, and genuine care for customers make him an invaluable asset to the team. I highly recommend seeking out Dwayne for a seamless and enjoyable furniture shopping experience.
Dwayne Baker was great! He was very patient, informative, and helpful. It was pleasure meeting and working with him.
Ricky is knowledgeable and personable. He provides a welcoming and seamless customer experience.
Reggie helped my husband & I on a bed and mattress today. He gave us valuable information and had great customer service. If any furniture is needed, Reggie is the guy!
Micah was awesome! Went in with a picture of the couch and was able to guide me and complete my purchase for me :)
Micah was very helpful and gave me outstanding service! I appreciate the quality service, patience and information on various products! Overall outstanding!!!
Had a great experience with William. He helped me find the perfect reclining couch.....described what I was looking for and he took me straight to my new couch!
Thank you Reggie for the excellent customer service!
It was a pleasure working with Lydia.She went above and beyond to make our furniture purchase exactly what we wanted!
Not sure where to start… Recently we came here and worked with Mikey, he’s great! He didn’t follow us around the store he didn’t hassle us, he checked in every few minutes and answered our questions, he didn’t pressure us at all! We really appreciated that. He was also so understanding and wanted us to get a good deal on the couch we wanted. He kept trying to find something for us. Eventually we left with the couch we liked! He’s awesome, a sweet calm understanding guy. Keep him and treat him well!!!! Thanks a lot Mikey we’ll come back and see you bud. Take care! Another time Me and my husband came to this store a couple years ago and the sales guy was rude and unprofessional. Long story short he was upset with us because we wanted to actually read the contract. I know it’s ridiculous! Thus we stayed away, im glad we came back with friends. Mikey has made us an Ashley store furniture shopper. Thanks a lot Mikey!
Dwayne is awesome and explained everything else to us and took the time to walk us through everything in the store and was so very helpful. We appreciate his experience and his knowledge of literally everything in the store lol! *After delivery update: Well...a few things were left out, it has been awhile since I last bought furniture but I guess haul away for our old couch is not a thing anymore. It would have been nice to know that ahead of time since now we have 5 couches in the house. Also, our table was delivered broken and my husband discovered it after the delivery folks left so they didn't say anything about it and set it out like we can use a wobbly table. I took a few stars for that since it's not fair for us to spend thousands of dollars buying expensive furniture and they bring us broken tables and don't take the old couch. Please don't make assumptions and ask every question no matter how silly, because now I have to figure out what to do instead of enjoying my new stuff.
Had a wonderful experience while shopping for a new bedroom set. Thank you so much for the help Reggie, you were terrific!
Great day at Ashley Furniture, Jay was a pleasure to work with. No pressure, very informative and helpful. A great furniture purchase experience.
Dwayne Baker was awesome. Great customer service. Very professional and friendly. Took the time to explain and walk through all our questions and concerns. He is an asset to your team.
Reggie was great and made sure we got what we wanted. Super nice staff and inviting
William was great! Very knowledgeable and speaks both English & Spanish. Would highly recommend working with him.
Dwayne Baker helped me find a mattress that was perfect for me. And his costumer service was amazing and has so helpful
Ricky Williams is a nice person, helped us with our new sofa purchase. Explained everything in detailed made our selection easy
Reggie, my amazing salesman took great care of me. He price matched my items with what was on the site. I am so happy with the service. Thank you!
Casey was awesome. Super helpful and knows his stuff! Will ask for him for future purchases.
Casey was absolutely AMAZING! He was patient and helped us out tremendously! Great experience!
Had a great experience working with Ricky William while picking out a new kitchen table. Highly recommend seeing him for any new furniture purchases! Will be back for our living room next! ☺️
Thank you for your patience and great support
I cannot tell you how much I’m disappointed in the customer service of Ashley furniture. I purchased 3 couches last year and i had put diamond or whatever protection it was because i was told that if there was an accident with the sofas, i could have someone clean it or fix it but its been over 6 months since i even put a request or case file and i have heard nothing i have called atleast 3 4 times a month and i keep having a bad experience with customer service. If I speak to one person they transfer me to another line without me completing the sentence and this has happened multiple times for me to again call back wait for 30 mins to get response and have them transfer me to a line after line. This is just disappointing and frustrating
It’s been seven months. I have had a disappointing experience with this store honoring their customer. Despite their promises of quality furniture and reliable customer service, I found both to be sorely lacking. The furniture I purchased from them turned out to be of poor quality, with obvious flaws and defects that were not apparent at first glance. Furthermore, their so-called "DIAMOND CARE PROTECTION PLAN" was a complete sham. Not only did they charge exorbitant prices for this plan, but when I attempted to utilize it for a defective/accidental stain item, they refused to honor by saying IT IS A THIRD PARTY SERVICES AND NOT US (you deal with it because you coerced it into your customers). To make matters worse, when I tried to contact them for a cancellation request, they conveniently avoided picking up the phone or responding to any of my voicemails. In addition to their lackluster product quality and customer service, I was appalled by their inflated delivery charges(after comparing with others) and expensive protection plans. It's clear that they prioritize squeezing every last penny out of their customers rather than providing them with value for their hard-earned money. Overall, if you're looking to burn your money for fun, then by all means, shop here. But if you value quality, integrity, and decent customer service, I would strongly advise against giving them your business. I just want to air out this situation that’s all. I learnt a $700 expensive lesson. Hopefully, this helps a few.
Jay was the bomb! So fun and made a shopping experience fun! Very knowledgeable about his furniture! Thank you!
The sales person was great.
Casey was extremely knowledgeable and helpful during our recent furniture purchase. He worked with us to get us the best price available as well as getting our new furniture delivered as quickly as possible. Would highly recommend asking for him if you visit this location!
We had such a great experience with Lydia!! She is patient and has amazing attention to detail and follow thru. In addition, everyone we encountered was so friendly and willing to help regardless of the fact that we were working with Lydia specifically. You’ll be in good hands at this location!
Thanks to William Duarte, I and my family got the best price possible for our financial budget!! Highly recommend going here and looking out for him!!
Dwayne was awesome!! Great service
William Duarte was wonderful, patient and knowledgeable. He was an absolute pleasure to work with and provided assistance to help make the best purchase decision. We highly recommend William for any of your furniture/mattress needs. We will come back to see him for future purchases.
Ricky William is a wonderful sales associate he took care of me and my family and what I like he didn't try to get us to spend more money he saved us money and he just kept it real and thought about our family needs
Great experience! William took the time to show me several options for both living room and bedroom sets. Afterwards he gave me a detailed breakdown of total costs before closing. He was also able to get everything scheduled for one delivery on my requested date. Would highly recommend!
Ricky William was great to work with us and was a great experience
Virgie Gore was excellent from the moment I walked in, made my purchase, and left. She answered questions I had and didn’t even think to ask. Appreciate her help.
Dwayne was friendly and helpful in getting us set up with a new sectional! He was knowledgeable and gave a lot of helpful information on our options for protection plan, delivery, and more. He made our experience quick and painless! Thanks Dwayne!
Ricky Williams is THE BEST furniture salesman and human!!! Go visit him at Ashley Furniture for your furniture needs. I just bought my couch and had a wonderful experience!!!!!
I had experience purchasing a full bedroom set along with a mattress. My sales rep Reggie was extremely helpful and made sure it was a smooth process.
Moving and needed furniture for when we arrived. Lydia was amazing and very accommodating, she even worked for us after hours and when she was off. Made the online ordering and delivery scheduling so easy. Thanks Lydia. We will see you soon for additional pieces.
Casey was great I came to him with a urgent request and he showed me my options I fell in love with 3 table and he let me know which ones I could get by Super Bowl I chose 1 out of the 2 and I love it. And then I could not resist the beautiful table for my foyer. I’m so excited my stuff will be delivered on Friday. Thanks again Casey.
Ricky Williams provided excellent and efficient service on the sale of our sectional.
The salesperson was very nice, he attended us with attention
ricky williams was extremely helpful! thank you ricky!
Casey provided excellent customer service. He was attentive to our needs without pressure to buy. After several visits, we made the decision to purchase furniture. Thanks again to Casey for outstanding service!
Casey and William is the people to talk to
Reasonable price with better than average quality
Absolutely Love this location! My boyfriend and I came in and immediately were greeted and told Casey would be taking care of us. Casey is great, we told him what we were looking for he gave us his suggestions and we ended up settling on a couch and a dining table ! Overall a super easy process with great customer service . We will be back to get our headboard and mattress from here!
Dwayne Baker was fantastic throughout the entire buying process. He was very helpful with understanding what we wanted and helped us get the best with our budget!
I had the most pleasant experience shopping furniture at Ashley with Reggie Harvey. He showed me the best options for me, explaining the features and differences of the couch. Everyone at the store is friendly as well. Will definitely go back here for furniture needs.
Casey was everything my daughter’s needed to furnish their first apartment. He was both patient and efficient. Despite being hungry it was a great experience
Casey did an amazing job today! He was very informative about all the furniture and the details with payments. I would highly recommend him as your sales representative. 1000% GREAT EXPERIENCE!
Casey! That is who yall need to go see! He really blessed me guys like foreal! He was so down to earth and patient. Y’all go see my new friend! Thanks Casey shoutout to you!
Dwayne Baker was our sales person. From the time we stepped in the door he had the offered us the best customer service! He gave us time to shop and when it was time to make decisions he helped us through it all. Great salesman, even greater customer service skills. His talent was greatly appreciated!
I had a very easy time in your store in Charlotte. Casey was extremely helpful and knowledgeable. He allowed me to roam with no pressure and was close enough to answer questions when I had them. I would purchase again from your store.
Wonderful furniture shopping experience with Dwayne Baker, Sales Manager, at our local Ashley store. My mom and I would highly recommend him. He is very knowledgeable, listens to our furniture needs and gives us time to think before purchasing.
Ricky Williams is amazing!
Dwayne was great helping us with the demo therapeutic mattress. He answered all our questions and gave great explanation. Thanks
Ask for Dwayne. You won't regret it.
Dwayne was amazing! We will definitely be back!
Reggie was 11/10 helpful!! He got us a great deal on our new bed. Lydia is also a great help!
Lydia and Ty gave me a phenomenal experience. My sales experience was also individualized for our need.
5 stars isn’t enough to represent the service my spouse and I received from Salesman, Ricky and Sales Manager, Dwayne. We weren’t pressured or harassed into making a purchase; in fact we were given the space and time needed to make the perfect selection. During the process both gentlemen were available to answer any and all questions we had in regards to longevity, warranty, and financing options. “If there’s a will, there’s a way” was a person it would definitely be Dwayne! He made it possible for all of our desires to be fulfilled. THANK YOU GUYS SO MUCH for helping us transition our new house into a home. We will see you all again during this transition!
Ricky was very funny and easy to deal with, got me the couch I wanted at the price i wanted
Casey gave excellent customer service. He listened to my needs and was able to help me get the exact couch and loveseat I wanted. Thank you!!
Excellent service, William Duarte attended me and everything was spectacular, I looked for the best offers and best products, I fell in love
(Translated by Google) William Duarte excellent service, very friendly and his patience when assisting me, come, the man speaks both languages, he is very happy 😀 (Original) William Duarte excelente servicio muy amable y su paciencia al atenderme vengan que el hombre habla los dos idiomas aparte es muy alegre 😀
Great people and EXTREMELY patient. They understood the assignment
Casey was awesome! I’m was very satisfied with the service! I’ll definitely shop here for furniture in the future.
Very helpful and accommodating. Peter and Karen are very knowledgeable and professional. Will always be my first stop in looking for what I need for my home
Ricky Williams was amazing and professional all hands down. Great guy , I most definitely recommend him and I will be back to purchase again 💪🏾
I had been in this location and a couple other Ashley stores a few times over the past couple of months. Most sales assocates either followed along too closely not taking the numerous hints or were no where to be found when I had a question. Friday when my son and I were in for another look, Micah started chatting with us and played cars with my son. When I mentioned I loved a chair but not the matching ottoman, he took it upon himself to bring others over to compare. He helped me get past my doubts and helped figure out what I needed to buy now vs what would be easier to wait on while I put my livingroom together. The next day we found ourselves at Ashley in Pineville while showing my husband what pieces I picked out. I could have swiped my card right then, but wanted to purchase from Micah since I got good vibes from him. Unfortunately he wasn't working, so we planned to come back another day. Instead, Ty mentioned she'd be more than happy to write everything up under Micah's name. During that process, chatting with her felt like hanging with a long lost friend. She was just so easy to talk to, very funny, and great with my kids who made themselves at home. She really went above and beyond to make sure we were getting the price that worked best for us, scored us fast delivery, and made sure we had the insurance plan knowing my kids are likely to ruin the furniture sooner than later. I wasn't sold on Ashley until meeting Micah and Ty. They're a dream team that exceeded our expectations!
I had the best buying experience at Ashley. We are moving to Charlotte and had the help of Dwayne Baker to fully furnish our new residence over the phone. Dwayne was knowledgeable, attentive, flexible and overall amazing customer service. VIP treatment all the way.
Rocky Williams - he was awesome sold me a mattress like 4 yeas ago and I came back with my mom and he was fantastic again. I recommend you came and ask for him to get treated professionally and with patience.
Ricky Williams was amazing
Ricky Williams is by far the best sales person at Ashley's he is very knowledgeable and we love the service.
Casey was very helpful and patient !
Micha was wonderful and very helpful. We came in found the couch we wanted and he helped us make a very smooth purchase. Very professional and friendly!
Ty... SHE had EXTREME PATIENCE.,and SPOKE VERY CLEARLY..,ASK ME REPEATEDLY IF THERE WAS SOMETHING I DON'T UNDERSTAND or NEEDED....VERY PROFESSIONAL and POLITE.,SHE DESERVES YOUR HIGHEST RATING., (10)STARS....💥💥💥💥💥
Ricky followed up with us on multiple occasions and was very helpful in our quest for the perfect furniture. He was patient and professional!!
Reggie was great to work with!!
My experience with sales lady was very good. I like a lot of space when I shop furniture and she gave it to me. I was a bit disappointed in the store prices. I have been on line with many places, and Ashley seemed to have a good variety and good prices. However, although I know it was my decision, I paid quite a bit more than I thought I would have to. Also on line there seemed to be more white or lighter living room chairs than were available. (Got a recliner).
Ricky Williams is awesome!! I love the furniture I bought thru him and the process was very smooth! Ricky is who you want to see ... give him a visit
Lydia was my sales person. she was informed, expeditious and professional.
Casey helped me in finding the perfect couch and guided me through the process of purchasing which was so easy and simple! Thank you so much Casey!!
Lydia was great. She made things very simple and easy to follow
Ricky Williams was amazing! He was able to get us everything we wanted and more for a great price. Very professional and treated us like family. I am extremely satisfied with the service. Highly recommend 10/10
Dwayne Baker’s customer service was excellent.
Casey and Mitch were so patient and delivered excellent service!
Dwayne was awesome today. He helped me get furniture for a whole apartment. He had great ideas for me and made the process so easy. I highly recommend speaking with Dwayne. Update: I have all my furniture and the pieces are so beautiful. Delivery was great and I could not be happier.
Lani rocked...very pleasant to work with, and definitely not overbearing...I definitely enjoyed the experience. Thanks for a great shopping encounter!!!
Ricky Williams was a huge help in helping me find my first couch for my first apartment! Super knowledgeable, friendly & kind. I would definitely recommend my friends and family to come here and shop with him again! Thanks Ricky!!
Ricky Williams was a good sales associate and helped me tremendously
Virgie was very attentive and welcoming when I arrived to the store.
Casey was very helpful picking out our new living room set!
Lydia was very helpful. We were able to get all that we needed.
Ricky Williams was terrific. Very knowledgeable. The best. ❤️
I went into the store not really decided if I wanted to make a purchase, it was more to see what Ashley Furniture had. I was met by Lydia, she was very pleasant. She introduced herself and asked what was bringing me to the store. She checked in with me every so often. Because I felt no sales pressure and she was kind and knowledgeable I ended purchasing my end tables. Since she made such a positive impact, I decided to post a review. She definitely gave me a good deal and so now I’ll make sure to purchase other items for my apartment from the store.
Dwayne Baker was super helpful and friendly. He was very knowledgeable and answered all my questions. Great experience and will return again.
Mitch and William was phenomenal very great customer services thank you guys
Dwayne was awesome to work with! Great experience and happy with my purchase. Highly recommend
I recently had an exceptional experience with one of your associates, Casey Norton. His knowledge of the furniture selection was impressive, and he went above and beyond to help me find the perfect pieces for my home. His friendly and patient approach made the shopping process enjoyable. I appreciate the excellent customer service and will definitely recommend your store to friends and family.
Dwayne was such a great help! We were in before and had picked out furniture then came back and officially purchased today! He made the process quick and easy and was extremely helpful and SO nice! Definitely recommend going and asking for Dwayne!
Mr. Williams is the best associate ever. His customer service skills and personality is top notch he made the whole furniture process smooth and enjoyable. Thank you again Ricky!!!
We’ve been coming into this location for a while and Ricky Williams is the best. He is super knowledgeable, and always offers great customer service and friendly conversation. He goes to bat for his customers to make sure you have amazing experience. Thank you Ricky for everything
Rick Williams was extremely helpful with my purchase
Dwayne (one of the managers) has EXCELLENT customer service. So much knowledge about the things I purchased. I will be coming back for all my bedding needs I will recommend everyone to him. !!
Dwayne was wonderful and very helpful
My experience was good, with Reggie n especially Micah, he helped me a lot. Micah was very helpful n patient, he's a fantastic salesperson. Thank you Micah, Nydia Hinson
All is well! Glory to the God of Creation!😇
Helpful sales staff. Had chair I was looking for. Flexible payment options. Fourth time we purchased from Ashley.
Just made a purchase here with Casey Norton, and the experience was great! Highly recommend seeing him for your furniture needs.
Dwayne was the BEST salesman, he was extremely helpful and made suggestions that worked great for our needs. We were able to furnish more rooms than expected all in one visit!
Casey was a fantastic salesperson to shop With. He was quick and efficient, always important when shopping with two small kids. We will be back to shop with Casey.
Great customer service! Very knowledgeable and prompt.
Reggie was so very helpful with our couch purchase! Great experience!
Casey was amazing! I usually hate furniture stores but he made it so easy and stress free. He got us in and out the door fast and got us the best deal possible. Amazing customer service. He deserves a raise! 10/10
Dwayne by far gave us the best customer service we have experienced in a long time! 5 out of 5!!!
Dwayne Baker was our guy! The best couch/ furniture guy in Charlotte! Truly a one stop shop 💕
Dwayne is amazing!!! 10/10
I came into Ashley after shopping various places for a bedroom set. My sales associate Ricky Williams (not the football player) was very knowledgable about all of the products we looked at and I selected the Porter set. Ricky Williams was very personable as well which made for a great shopping experience.
Dwane B was phenomenal! Highly recommend!
Dwayne was very kind, helpful, and informative. He helped us get exactly what we needed for the house. I would recommend stopping in and getting with Dwayne for any of your furniture needs.
Had the best experience with Casey Absolutely a true professional! Got us the mattress we needed Ask for Casey!!!
One of the best purchasing experiences i’ve ever had, Dwayne the manager helped me the whole way and was patient. Highly recommend the store and Dwayne.
Dwayne Baker was awesome and made the experience easy and fun. My mother and I are very pleased with the service we received today. Need something, ask for Dewayne.
Very nice young lady! I came in and told her what I needed and she delivered!!!
I found the perfect piece of furniture with a great price! I saved hundreds! Mgr. Dwayne Baker was so helpful and gave me some great suggestions for maintaining my furniture and decorating ideas. I will definitely shop there in the future!
Lydia did an amazing job taking care of us! Anyone is lucky to get her as an associate!
Ricky Williams did an awesome job spending time with us on our purchase decision.
Ricky Williams did a great job getting us everything we asked for at a great cost!
Great experience working with Lydia. Very professional.
Dwayne Baker is the manager and he greeted my mother and I as soon as we walked into the store! He was extremely nice and helpful! He wasn’t pushy at all! I would definitely recommend him and this location!
Lani was a pleasure to work with. Ashley makes great furniture. I'd recommend them to anyone
Ricky Williams, is very nice sales person. He describe products very nicely. It was excellent job. I love his service and way he deals with customers very positive way. Thank you Pramanannd khanal
Lidia was great
Ricky Williams was amazing and very patient with us. He explained everything. Best ever!!!
Ricky Williams
Ricky Williams did an amazing job helping me find the perfect furniture for my house. He gave awesome service ! I didn't feel pressured and he allowed me time to make a decision. I will definitely purchase more items in the future from him.
First class sales team! I found a furniture piece that I loved online. Worked with Virgie to coordinate sale & delivery from her store... all within the same day! Just in time for Christmas. Would do business again in a heart beat.
Ricky Williams very good experience
My review is solely for the shopping experience, as I will not receive my furniture for a little while - but the experience is almost as important, right? My husband and I started our couch shopping journey at Ashley with little to no expectations, and maybe slightly afraid that we would be bombarded by an overly eager salesperson that would talk our ears off. Luckily that was not the case at all. We were greeted immediately by Lydia - a very warm, authentic person, someone who you'd want to grab a beer with. Lydia steered us in the direction of the store that had the types of sectionals we were looking for and then gave us some space to look around. Every so often, Lydia would circle back to see how we were doing. She listened to our picky feedback and quickly made recommendations. When we found "the one", Lydia gave us all the specs, price breakdown, and so forth, but she never instilled any pressure, even though they were having a sale that weekend. We ended up leaving without making a purchase, as this was Day 1 and Store 1 of our couch shopping journey. After spending so much time in a store and with a salesperson, you feel a little awkward leaving empty handed, but Lydia totally understood. The following weekend, we still couldn't stop thinking about the "OG couch" that had stolen our hearts. So we returned to make sure we weren't just idolizing it because it was 'our first'. Spoiler alert - we still loved it. Lydia was working again, and we made sure to ask for her. Just as she did before, she left us alone to discuss and circled back every so often. When we were at the final stages of making our decision, Lydia crunched the numbers for us. Since we were paying for the couch out-of-pocket (we are buying a house and were advised not to finance), she was able to help us a little bit on price, giving us the sales price of the previous weekend. Lydia was genuine in stating that she felt like she gave us the best deal possible - and I believe it. So, as I alluded to earlier, we said 'yes to the couch'! Since we won't be getting our couch for a couple of months (after our closing date), Lydia gave us her contact details and told us to reach out when we are ready to schedule our delivery or if we had any questions or concerns. I'll write another review when we get the couch, but I hope everyone's buying journey was as easy, breezy as ours! And ask for Lydia! ;)
Ricky Williams did a great job helping us find what we needed. We went in to find a kitchen table and he let us look around and then helped us make sure it was a good fit for us. He was super helpful and would highly reccomend.
Lydia was great to work with. My second table purchasing from her.
Customer service is horrible, they order the wrong part after sending me a damaged part and now they won't send anyone to replace. They come and try and spray paint my dresser and now it looks horrible
Ricky Williams is a very friendly and attentive salesman. I recommend you look for him when purchasing at this store.
Ricky Williams was awesome!! He was very knowledgeable and helpful!! I’ll be back.
Micah waas very patient with me and explained everything thoroughly with me financing my first couch for my first apartment ! 😌
Dwayne Baker was warm, friendly and a tremendous representation of your brand!!! Thanx Dwayne, we will be reaching back out for more furniture soon…
We received excellent service. Our sales person was extremely helpful, professional and most of all, understanding about our budget. We love our furniture choice. Great quality and comfort!! I highly recommend Ms. Virgie!
Ricky Williams was amazing! Great job.
My sales person was absolutely amazing! From the minute I walked in until I left those doors I feel as I was in the best hands! Ms. Virgie Gore!!! Yall go see her she will make sure you leave with the right furniture for your families needs. And also, she is an absolute sweetheart!
We had a wonderful experience today, picking out a new living room recliner. William Duarte was extremely helpful, found us exactly what we were looking for and helped us get through the purchase process quickly. I highly recommend shopping at this Ashley location — ask for William!
Casey the man fr he was awesome give the dawg a raise!
Reggie was the best! Very helpful and a welcoming personality. Highly recommend getting his insight on the pieces
Dwayne did a great job at helping me look for something for my first apartment! I would definitely come back again just for him!
Great and easy process, thanks to Mr. Wayne!! Highly recommend.
Micah was amazing and so patient. He spent hours showing me different mattresses, beds, sofas and pillows. I would highly recommend him. There was zero pressure and that made the experience even better.
Ricky Williams was amazing! I highly recommend heading to Ashley's and seeing Ricky for your next furniture purchase.
(Translated by Google) It is always a pleasure to visit this store, Victor is an excellent seller... (Original) Siempre es un placer visitar esta tienda, Victor es un excelente vendedor...
Ricky Williams was absolutely wonderful! He was helpful, kind, and made the process of purchasing furniture smooth and easy. Go in and see him!
Lydia was great. She helped me pick out all the furniture I needed and answered my questions. Highly recommend working with her
Very good customer service sales person was excellent
Ricky Williams was awesome! He was very patient with us and explained each detail Ashley offered.
Mr. William Duarte was super helpful during our visit. He allowed us space to shop, however, he was close by to answer any questions that we had about an item. He searched for all available discounts and applied them to our purchase. Mr. William, Thanks so much for your assistance!
Mickey on McCullough Dr in Charlotte, NC was amazing to work with! He answered all our questions and was very patient while we made a decision.
I had a very great experience with Rickey Williams he is the very welcoming, Very patience.I have always received the best detailed answer for every question i asked for. Thank you, We really appreciate your help.
Ricky Williams helped us greatly with all our needs.
This was my first time shopping at Ashley furniture. I was connected with Ricky Williams, and from the very first sentence spoken I felt completely comfortable! Ricky made this process super easy. He was patient he was understanding all while showing complete empathy. I walked in feeling unsure and lost and left with items I loved and a connection that felt like family. If you are looking for great furniture and even better customer service ask for Ricky Williams!! You will not regret it!
Good experience, very helpful and informative personnel. I would recommend to others.
Ricky Williams helped us out a lot, he had patience and was really helpful. He helped us choose the right couch. We left happy and satisfied. Definitely recommend Ricky, will be back!!
Had a great experience , variety of selection . All of our furniture is from Ashley’s. Highly recommend
Micah was wonderful and a huge help for me when choosing my new furniture.
Ricky Williams’ personality, knowledge & professionalism are unmatched!! I had to cancel my order & order a different set. Ricky was able to resolve my issue and did so with grace & in a timely manner! I would recommend anyone going to Ashley Furniture to seek Ricky. You will definitely be very happy you did.
Casey helped me and my dad pick out a sofa for my apartment; he was friendly and could tell it was our first time at Ashley’s. He was attentive and got us in and out seamlessly.
Lydia was professional, quick, and super helpful! Great experience in store to purchase a sofa.
Casey was super helpful! We got in and out quickly and with a great deal!
Ricky Williams was so amazing! He was friendly and knowledgeable. The best sales person by far.
So, I went to get a new bed & mattress. I haven't been shopping like this in forever. The sales lady who's name was "Virgie" was amazing!! She helped me with everything and I was able to get the entire set. She was so friendly & down to earth & she knows her job!! If ever in need of anything just ask for her and you will not be disappointed. What a pleasure!!!
Excellent professional service by Virgie Will do business with her again
We came in expecting to purchase a dining room table set but left with more and for less money! Thanks to Lydia W. She was super helpful, very honest and caring. I would recommend Charlotte's Ashley Furniture Outlet to anyone looking for an overall wonderful Furniture shopping experience.
Dwayne Baker was the absolute best. He was very honest and helpful. Please see him for all your furniture needs. Thank you Dwayne
Micah was amazing help from the time I came in to the time i left. I came in not sure on what i wanted and left with exactly what i wanted.
Ricky Williams did a great job and had phenomenal customer service
Ricky W. took such great care of us today! We walked in to buy a couch and he took the time to find the couch that would work with our space. We managed to find the perfect couch and he got delivery scheduled for us same week! If you’re needing a couch come here and ask for Ricky!
I worked with Mickey at the Charlotte location, and he was very helpful and knew the products well, so he was able to quickly find what I was looking for.
The rep who help me named Casey went above and beyond. He helped me find a couch to fit in my space perfectly. My couch was unable to be delivered and Casey found me another solution to get my couch to me ASAP. Everyone go shop with Casey!!
0 star experience. I urge anyone not to do business with this store/company. They make it nearly impossible to receive any refunds, let alone the numerous types of fees they charge you to attempt to obtain your refund. Their sales associates will try to upcharge you, without your consent/awareness, on replaceable items if your original purchase does not fit into your home.
Dwayne and Casey were fantastic! Best customer service, both guys were very knowledgeable and understood the needs of our newly blended family. I am thrilled and over the moon excited about my new furniture. Thank you both!!! Truly appreciate the support and customer service! When you come into Ashley Furniture in University ask for Casey or Dwayne! They will take care of you!!
My Experience was wonderful Virgie understood what I needed she is very nice n she went above for me
I had the best experience shopping at Ashley. I had the chance to work with Casey and Dwayne. These guys are amazing!! They were detailed and helped me make an informed decision. They made the process smooth and a good use of time. I will definitely be a return customer. Thank yall again!
Ricky Williams is the super hero of the day! He did a wonderful job helping my son find the perfect bed and mattress. He was very knowledgeable and pleasant
Great experience! Lydia was the best!! Seek her out! She was patient, made excellent suggestions and attentive. 10/10 recommend!
Ricky Williams was wonderful person to work with. We came in explained what we wanted and he directed us to the area we needed to stay in. He worked with out budget and we ended finding the table for us. Ricky Williams was such a huge help and we appreciate everything he has done for us today.
Dwayne Baker is absolutely awesome! He’s really good at his job. Give this man a raise now!! He helped me pick out the furniture I needed, and was extremely patient with me. Very awesome customer service!
Great customer service!
Today I bought a sofa and love seat. Mr. Dwayne Baker was very helpful. He showed us around the store for different options. It was a great experience shopping at Ashley Furniture. Definitely coming back.
Mr.Dwayne was very nice and very helpful amazing experience
Was in search for a sofa for my apartment. Has great deals and the customer service was great. Ricky Williams helped me out and was able to help me find exactly what I needed.
First time buying furniture. Was welcomed by Ricky Williams and was thoroughly impressed by his customer service. He was with me every step of the way!
Victor was amazing! Helped us find our new couch and got us a great deal! We will be back when we need anything else for our home. Thank you victor!
Lydia was fabulous! She informed me of the St. Jude’s charity promotion, which saved me 25%, and made the process super easy’
All I can say is Big Thanks Dwayne Baker at the Ashley in University location. Made the choice selection very easy as we know the process can be stressful but hey I got professional help and walked out with a livingroom set and bonus room set: 1 sectional Sofa sleeper with accent chair and ottoman with another sleeper sofa plus accessory pillows. Great selections and top notch customer service by Dwayne.
Dwayne was amazing he made everything so easy he was very personal which was beyond amazing
Dwayne Baker took great care of us today. Amazing customer service and answered all of our questions.
Is it me , or does the sale people just wait for customers to approach them. I swear nobody acknowledged me in the store. I literally walked around in the store looking at furniture for about 40 mins, and I not a single soul even said hello can I help you. Terrible!!
I purchased a living room suit for my new home. They wouldn’t deliver it and wouldn’t let me pick it up. They said our stuff was a truck somewhere and couldn’t find it. I cancelled the order and still haven’t gotten a refund. I will NEVER do business with this store ever again. I highly recommend Rooms To Go! i purchased a suit from them online on a saturday and it was delivered the following Friday with no issues and the delivery guys set everything up and made sure i was happy before they left.
Friendly, clean, good shopping.
Low pressure sales. Big selection of couches at reasonable prices. They will price match their website. The salesperson Mickey was very helpful.
Update: Ricky Williams and Dwayne are the best! They are such a pleasure! Made the whole process seamless and enjoyable, we felt so prioritized and cared for! And always willing to answer any and all questions. Ask for Dwayne Baker/Ricky Williams
Micah was an excellent salesman. He answered all our questions and did not hover over us which made a excellent experience.
Ricky Williams is excellent! Go see the man today 😁
I left a great review for the salesperson but the company is another matter. Our furniture was to be delivered tomorrow but I received a messages their systems went down and they have no clue when it will be delivered. In the meantime we have guests arriving in 2 days. We had another set we could have bought and had delivered yesterday but decided to go with Ashley because of the salesperson. Won't make that mistake again. Way to go Ashley!
I was having a minor mechanical problem with piece of furniture we had bought from Ashley’s. I had to come in twice for advice and both times Casey Came to my rescue No sales were involved no commission earned, but he went out of his way And spent a considerable amount of time helping me I want to congratulate you on being able to have employees like Casey
Ricky Williams was amazing. Would definitely recommend asking for him when walking in the door.
We came into the store today and were helped by Dwayne Baker to pick up our furnitures. He is an amazing sales person and very thorough in his advices. I really enjoyed his assistance and will recommend him to anyone who is looking for new furniture. We also enjoyed the demo he gave us on the mattress.
Ricky Williams was the best furniture salesman I have experienced. He was very knowledgeable about the products he was offering. Made the purchase process pain free. I highly recommend him when visiting Ashley University.
Excellent service from Casey
We had the pleasure of working with Duane, and we couldn't be more grateful for his assistance. When we walked into the store feeling lost and confused, Duane immediately stepped in to guide us through the process of choosing a sofa. His extensive knowledge and expertise became evident as he patiently explained the differences between various sofa models, ensuring that we fully understood our options. Duane's professionalism throughout the entire experience was commendable, and his friendly demeanor made us feel comfortable and at ease. Thanks to his guidance, what could have been a stressful decision became a smooth and enjoyable process. Duane truly made our day easier, and we highly recommend his exceptional service to anyone in need of furniture expertise.
Dwayne and Taj were amazing! We’re excited about our furniture for our new home and will continue to come here for future needs
Very knowledgeable staff & great products! Dwayne & Ty were wonderful.
Ricky Williams is the best sales rep in the store , very knowledgeable on all things “Ashley” also he was very efficient when taking my order today. He truly made the experience swift and not at all perplex.
Dwayne was amazing during my purchase. Walked me through the items, had all the answers. Made me feel comfortable buying furniture. Will be back for other pieces.
If I could give negative stars in rating it would have been best ! Pathetic sales representative (named - Victor) who attended us was not only continuously profiling us as South Asian(Indian) he kept on passing racially inappropriate comments and also tried to be very invasive towards our baby. Other colleagues around him were just being spectator and not coming forward to help at all. Also their quotes are very high and they justify their unreasonable behaviour and pricing ! Stay away from such a horrible store experience!
If I could give negative stars in rating it would have been best ! Pathetic sales representative (named - Victor) who attended us was not only continuously profiling us as South Asian(Indian) he kept on passing racially inappropriate comments and also tried to be very invasive towards our baby. Other colleagues around him were just being spectator and not coming forward to help at all. Also their quotes are very high and they justify their unreasonable behaviour and pricing ! Stay away from such a horrible store experience!
We came to Ashley Homestore in search for a dining room table. While we were looking around the store, we were greeted with a warm hello from Ricky Williams. He asked what we were looking for, and he helped us through our search to find the perfect table. He was extremely helpful with finding availability for what we wanted. If you are visiting Ashley Homestore, Ricky is the man to go with!
Ricky Williams was our store assistant, and he did an excellent job going out of the way to help us find what we wanted. This is the second time we’ve purchase furniture from here, and we’re extremely happy with our results. Definitely go to Ricky when you visit. He’ll help you find what you want!
If I could give negative stars in rating it would have been best ! Pathetic sales representative (named - Victor) who attended us was not only continuously profiling us as South Asian(Indian) he kept on passing racially inappropriate comments and also tried to be very invasive towards our baby. Other colleagues around him were just being spectator and not coming forward to help at all. Also their quotes are very high and they justify their unreasonable behaviour and pricing ! Stay away from such a horrible store experience!
Ricky Williams took great care of us and helped us find the perfect sofa! Will be returning based solely on his high energy and friendly presence.
Ricky Willams was very helpful and patient with all the questions. Ricky Williams showed lots of options for lots of furniture
Great service, Good cooperation
Great service from Lydia Whitelaw and Dwayne Baker
Ricky W did an awesome job helping us out.
Mr. Reggie Harvey was amazing. He helped my husband and then I came in to finalize the transaction. Such a pleasant personality and extremely knowledgeable!
Micah was amazing, very informative, and had all the answers to our extensive questions seeing as we are expecting our first child and needed to know all of the ins and outs about warranties! Highly recommended and will be back to purchase from Micah again!
This Ashley Homestore has anything you could possibly want. When I walked in I was greeted right away by Virgie G! She was amazing and so kind and helped me pick the right selection that fit my family’s needs if I could give her 10 stars I would !! I highly recommend giving them a try and looking for Virgie when you go in you won’t be disappointed I know I wasn’t !
My shopping experience was great, Tye was very professional and educated in her craft.
Victor was amazing and helped me and my wife find the perfect couch for our new home!!
My salesman was Micah and he was very patient and helpful every step of the way and I got a great couch..Thank you so much Micah. Also I will be coming back to buy more furniture lol
if I could give negative stars, I would. my experience started with the sales person lying to me, and stating that my office furniture would be delivered already assembled. They delivered part of the furniture in two boxes and have yet to send an assembly team. The assembly team has not shown up on two different occasions . In addition, they delivered a bookcase that was partially assembled and wobbly. I have made two attempts to get a replacement bookcase, and both of them have arrived damaged. You get a different customer service person every time you call. By this time my case should have been escalated to a manager. The whole situation is frustrating and I will never make another purchase from Ashley HomeStore in the future.
Casey was phenomenally! Great service, great price for the quality!
Great customer service received throughout the entire buying process. Highly recommend Casey!
Ricky Williams was extremely helpful! Very knowledgeable and took time to review everything with me. Will definitely ask for him in the future!
Had such an amazing experience thanks to Virgie! She was absolutely wonderful & very patient with us. Virgie explained everything in great detail & was great at communicating even after hours. Definitely will be back!
We were very pleased with Lydia who went out of her way to make sure we shopped for just the right mattress! Her personal attention and product knowledge was instrumental! I will definitely seek her out when we shop here again!
Ricky Williams took care of me!!! Go see him today!
Ricky Williams was the absolute man. Loved him will be coming back to see him.
Ricky Williams is the best associate at this store. He was personable, knowledgeable and gave us a great and honest experience. I mean really, this guy needs a raise!
Great experience buying a new dining table! Ricky Williams was extremely helpful and friendly.
Had a GREAT experience with Ms. Vergie!! She was helpful, patient, informative and not over bearing. And the manager (whose name has slipped my mind, Scott maybe?) was very thorough in assisting. I only gave 4 stars because I wasn’t able to get the bed I wanted but I did get the couch I LOVE!! Just waiting for it all to be delivered! THANK YOU MS. VERGIE!!! ~Tay&Tayja
Ricky W. gave us wonderful service and candy (for my son)!! He was very patient and helpful. He's an asset to the store much appreciated!
Casey is amazing. No pressure, answered all questions. I asked for him specifically for a second purchase.
Amazing experience if stopping by in tryon suggest reggie
We had a great experience at Ashley Furniture. Lani was great at helping us find what we needed and was so patient with us as we found the dining table that best suited our taste!
Had a great experience with Reggie! We will be back!
Micah B was great! He was very knowledgeable and attentive!
Ricky Williams was a wonderful sales associate! We are thrilled with our purchase and had a wonderful experience with him!
We came to this store because it was near several other furniture stores incase we couldn’t find something we liked. Well there was NO NEED to look further! The store layout by style is great! We were greeted right away. It was clean and not too crowded with pieces. The back has a separate clearance area which we found 2 out of the three rooms furniture in. Virgie was our consultant and we can not say enough good things about her ! She kept checking in on us without feeling pressured. When we liked something she would pull the tags so she had it when we were ready. She stayed with us from picking out to ringing out and gave us her contact information for follow up after delivery. We have kids and pets so we got the warranty they offer to cover us for the next five years! We have a lot more things to get as we moved here almost furniture less and we know to come here for all our future needs!
Lani was really great. She was present but not over-bearing… exactly what I like in a salesperson. We had a great experience with her and are excited for our new furniture next week.
Victor was GREAT!!! Very helpful and knowledgeable. The plus, he's Very friendly and funny!!!
Lynda was AMAZING! She was so knowledgeable and helped my mother with a mattress and myself with a couch! We are so happy with our purchases!
I just had the best costumer service experience with Ricky Williams! Excellent service from the time a walked until I walked out. Thank you!
I had an amazing experience! Micah provided great customer service and made the process seamless and easy!
Staff was friendly and helpful. Mickey had an answer for every question
Ricky Williams did a great job in helping me finalize my purchase, I thoroughly enjoyed my time here and had help at every step of the way! Thank you so much Ricky!
Ricky Williams is the best!! He helped me to get a dresser and the process was very very simple. His knowledge of the products were top tier and his energy was phenomenal. I highly recommend Mr. Williams and I hope his family wins the contest so he can win that trip! Will be coming back here for business!
Good quality, sale price, professional, knowledgeable and courteous staff. Very helpful and thorough. No pressure. Very happy with my purchase.
Great customer service. Very focused on our needs
Great service
(Translated by Google) They did not write my email correctly, the delivery of the product (furniture) has not yet been delivered, few Spanish-speaking personnel, (Original) No escribieron bien mi correo electrónico, la entrega del producto (muebles) aun no se entregan poco personalde habla hispana,
Ricky Williams was awesome!! Came in, I’m a straight to the point person and he understood me! Did not bear around the bush. And at the same time super informative! Will be coming again soon !
Mr victor was knowledgeable and helpful with process
Rickey Williams served us with premier customer service. He gave us a multitude of options and made us feel comfortable with our purchase. Keep up the great work. We'll definitely be back...
Ricky Williams is the absolute best at what he does. Very professional. Relatable. And down right honest. Thank you so much!
2 chairs cost more than the table I really suggest make combos in 1 total price instead of breaking down separate.
Ricky Williams was the best. He was patient, knowledgeable, and down to earth. He showed me differently pieces I was looking for within my price range and was not too pushy. If you’re looking for new furniture stop by Ashley Furniture and ask for Ricky you will not be disappointed.
Great customer service . Patient , knowledgeable and very detailed.
Ricky Williams is fantastic.
Reggie was the bomb!! He took us around and gave us the attention we needed. A super cool guy. No pressure salesman here! ☆☆☆
OnMonday August 21,2023 I had a great experience shopping and purchasing furniture at the Ashley Furniture store. My wonderful experience was totally due to the salesman VICTOR! If you need help at Ashley Furniture in Charlotte ask for Victor.
This store is doing an unethical business. stay away from this store and their sales team. I purchased a King Bed, 2 night stand and coffee table. they charged me $2500(including everything) and added some additional charges which were not revealed. the sale's rep told me that 10% of the total purchase would go to shipping. meaning if I purchased 2500 $ worth of furniture then I have to pay 250$ for shipping and few more lies. I came home checked it online and got the same thing (similar with down grade of 100$ as same king was not there) for 1500$ The worst thing is my $2500 are still with them and they have not refunded yet. I canceled my order on 08-05-23. It's a mess. I went to the store after looking at these positive feedbacks and I doubt those reviews now. I will keep adding the updates here: still I have not received my money. I did reply to the below number but as usual no response. next week, I am planning go to consumer court.
They promote financing deals and then catch you by not allowing for anything on sale but everything is on sale. And they advise you can go right to the warehouse to pick up your order when it’s a thirty minute drive and not even open the day they tell you to go. Employees should know when their warehouse is open vs just desperate for a sale so will tell you anything you want to hear
Had an amazing experience at Ashley. Lydia she had the best customer service and she was very knowledgeable. I definitely will be coming back in the future.
Ricky Williams was so helpful and professional while being knowledgeable and friendly. Will be coming back to see him!
Casey was amazing with helping us around the store and answering all our questions. Thank you so much!!
Lydia Whitelaw was very helpful. She listened to what I wanted and made me feel confident with her. She was knowledgeable and prepared. I was very pleased.
Ricky Williams was very pleasant and knowledgeable. He's a breath of fresh air. Check him out
Ken was awesome!!!!
Had a wonderful time, the salesman Reggie was great helping us with getting our beautiful sectionals. Thanks Reggie
The greatest furniture experience ever.. .Virgie was our Sales Consultant at the Charlotte Ashley Furniture today on McCoullough Dr, and she was fantastic. We had in mind what we wanted and she was very patient with us as we made our decision. The whole staff was friendly and offered their services when they saw us just looking, a much different reception than we received from a Pineville store employee. The choices were many and the items we purchased were available immediately. Thank you Ashley Furniture & Virgie for a wonderful experience!!
Ricky Williams and Lani were both very helpful in getting me what I needed and working with me to design my space how I wanted it
Pete was awesome and great to work with!
It was good customer service. Casey was excellent assist us and explain everything about the products in the store . Thanks Casey.
Casey was fantastic
Peter is the absolutely best!
Lydia Whitelaw ensured a wonderful buying experience, very knowledgeable and patient.
Peter was awesome
Casey acknowledged us as soon as we walked into the store. He respectfully asked if he could help us with anything and once we told him what we were looking for, he walked us around and showed us our options. He gave us time to sit and discuss our decision while he went and checked to make sure he had shown us all of the options he had available. He was also very patient and helpful during the entire process. He did not try to push us to buy anything which made us feel comfortable and made the checkout process super smooth.
Ricky Williams helped us pick the perfect furniture and was excellent explaining all of the financing & delivery. Ask for Ricky if you’re in Charlotte!
Ricky Williams was amazing today!!! Ricky was very patient, knowledgeable and kind as we shopped for our son's place. Ricky was very polite and personable. Anyone shopping for furniture need to come and Ricky at Ashley's Outlet furniture store located at University area.
Peter was such an amazing help!
Peter provided guidance and expertise while keeping me within my budget. I’m can not thank him enough for all of his help! I’ll definitely be back to see him again!
Peter was so helpful! Top-notch customer service would be an understatement! If you’re in Ashley Furniture University area, ask for Peter!!
Peter was AMAZING. Ask for him. He gives you the space to shop while doing his check ins with you. He will let you take your time. I will.l be back.
Ty was absolutely AMAZING! She was patient, attentive, and creative in her solutions. If you are looking for a customer oriented store representative and quality 5* experience, ask for Ty! She literally needs to be duplicated in every store !
Everyone was friendly and helpful and I appreciate that.
Great experience at the Charlotte University City Ashley furniture store working with Lydia Whitelaw
Had a great experience purchasing my nightstands! Ben Toro was very polite and attentive, I really appreciated his help with making sure the process went smoothly! I received my furniture in a timely manner so I have no complaints!
Ricky was great! Very patient and friendly.
Ricky Williams is possibly one of the best salesman I have ever engaged with. He absolutely defines enthusiasm. He is completely knowledgeable about couches, mattresses and anything you ask him about. This gentleman was so helpful and never for a second made me feel pressured or like I was taking too long as I literally spent 4 hours deciding on a couch and a mattress. I think ultimately it’s the fact that Ricky is just sincere. He is a sincere individual and that just makes all the difference. What an absolute pleasure it was working with Ricky Williams. Find this guy when you go into Ashley in Charlotte. Out.
Had a great experience working with Casey! Very supportive and helpful explanations.
Pete was amazing!!! Knowledgeable and friendly!!
I purchased a kitchen dining set and chest dresser from Ashley HomeStore today and I was very satisfied with the service. Bill Jones is awesome! He answered all my question and was very helpful. Excellent customer service!!
Thank you Micah for your help today 🔔🐮
A wonderful experience from start to finish. Our sales rep, Mickey, was very knowledgeable, sharing details about construction of the various pieces we were considering. He took his time with us. He really helped us select the best pieces and mattress for our needs.
The sales rep I spoke with was very helpful and efficient.
Ricky Williams was awesome
Reggie was great. Listened to all of our questions and any concerns we had. He didn't try to sell us something we didn't want. He was very attentive to all of our wants in the furniture selection we chose. Great customer service, very friendly and easy to talk to.
Terrible experience with delivery! First time and last time buying with Ashley.Our furniture was delivered it was damaged and some of the pieces were missing. It took them over a week to get the damaged furniture re-delivered and it was still missing pieces. Beyond frustrated with Ashley Furniture. Manager is awful and when I said I wanted a refund they wanted to charge me a 10% restocking fee!
Excellent customer service and complete knowledge about their products.
Virgie was amazing she really listened to our preferences and helped us pick out the best mattress! My boyfriend and I walked out so happy and excited for our new mattress.
Ricky Williams is the best! We visited Ashley and he was extremely helpful, communicative, and great to work with!! If you go to Ashley’s ask for Ricky!
Ricky Williams is the best! He helped us find exactly what we were looking for and he is very friendly!
Ricky Williams is amazing and very helpful! We have looked for several months. With Ricky's help we found the perfect couch right away and it was on sale!! Thank you Ricky!!🤩
Mr. Ricky Williams was very clear and honest with helping my family with our purchase. I definitely recommend him for future customers. Excellent services from Mr. Williams.
Reggie was very helpful in helping me with my purchase. He is very knowledgeable and has excellent customer service.
Shady terms that you are asked to sign that don’t get disclosed or displayed when you are at the store.
Do your research and look at reviews before making a purchase with this company, it will save you a lot of headache and anguish. Long story short I ordered recliner a month ago delivery date arrives and I am told that there was an issue with delivery truck and next available delivery is an additional 11 days out. I called customer service to just request a refund , cut my losses and take my chances elsewhere. Customer service explains to me that they will have to charge me a restocking fee 😳 WTH ?!??!!! In what universe is it ok to even say with a straight face that a restocking fee will be placed on something that is still in YOUR possession?!!??!! So now I sit here waiting the two weeks (in a beanbag chair) for a recliner that I might get because I have no choice and I didn’t do my research.
Do your research and look at reviews before making a purchase with this company, it will save you a lot of headache and anguish.Long story short I ordered recliner a month ago delivery date arrives and I am told that there was an issue with delivery truck and next available delivery is an additional 11 days out. I called customer service to just request a refund, cut my losses and take my chances elsewhere. Customer service explains to me that they will have to charge me a restocking fee WTH ?!??!!! In what universe is it ok to even say with a straight face that a restocking fee will be placed on something that is still in YOUR possession?!!??!!So now I sit here waiting the two weeks (in a beanbag chair) for a recliner that I might get because I have no choice and I didn't do my research.
Salesman was very friendly, and answered all my questions. I found what I wanted and he gave me details and comparisons. Everybody was busy doing something around the store and attending other customers. Very clean and organized inside and outside. I got no unwanted push for credit card or other purchases. Just full attention to me and what I came to purchase. I will go back to this location for future projects, because I felt welcomed and attended to...
I went to Mooresville Ashley Furniture and Ryan Long Rock!!! He was very informative and patient with me. I also loved that he did not only just “want to make a sale” but he was very thorough and helped me make a decision that was best for my needs. I will gladly go back to Ashley for future purchases. My bed is absolutely beautiful and wonderful quality!!!
Reggie did a great job at helping find everything in store. He had great energy and a nice smile. Thank you Reggie
Peter was absolutely helpful!! He was able to help me and my family find an absolutely wonderful bedroom set for our home! If you have and idea, he will help you bring it to life! Just ask for Peter!!
Had a great experience from browsing through furniture use. Lydia was helpful without being overwhelming, we were able to take our time and not feel pressured. She spent a lot of time discussing finance options with us, and ultimately we got exactly the right furniture, in budget, with easy delivery and set up.
Dewayne was great! He was attentive, friendly, and professional! He had me in and out in no time and no hassle!!
I recently moved to Charlotte and walked into the store looking for furniture. Lydia W. greeted us so kindly and offered her help if we needed it. While we didn’t purchase that day, we promised to come back when we were ready. Last week, we met with Lydia again and she was amazing during our shopping experience. She made shopping and deciding on pieces, easy! She even called me a few days later to let me know about a sale on an item I had on my list to purchase later! I will go back to Ashley, because of Lydia and recommend you do that same!
After making so many mistakes on my order, the chair "Blaridge rustic brown desk chair" came damaged. I called Ashley several times and they finally gave me a phone number to call, 603 888 4848. They asked to send pictures, which I did, and wait for their call. Today I called for the 3rd time, I just want to return a chair that came damaged (I have all the rights) and they are refusing to have it returned. I bought a very expensive chair that cannot be used and they are refusing to return the chair. This is the worst company and what they are doing it's illegal!Don't come here... you find same furniture, at a better price and arriving much earlier than Ashley at BOB Furniture. They are unprofessional and rude. I just had a call with the manager of the store, Brie. I told her I wanted to return the items and they are charging 10% fee!!! this is not legal!
Ricky Williams was very helpful and pleasant to work with. It is not often theses days to experience good customer service , but Ricky delivered .
CASEY NORTON! Offeres the best customer service! After a long day of unsuccessful furniture shopping at multiple stores for our new home. Casey was able to get a yes to the sale from my husband on a bedroom and mattress. Mostly due to his personality (wasn't pushy) product knowledge, and ability to identify what we would like based on a few questions. Able to answer why this item mattress was beneficial for our needs than the other what provided best bang for the dollar. Had patience while my husband tested out mattress after mattress after mattress. I am still shocked my husband said yes considering all the no's but customer service is big for him. So satisfied with our purchases that we returned the next day and purchased a living room set. I am sure as we settle into the house we will return.
I went to the Ashley Store on on 430 E McCullough Dr in Charlotte on Saturday, 7/15. What an amazing experience we had with Casey Norton. He was patient, outgoing, professional all at the same time and very knowledgeable of the store items. We made a purchase on Saturday. We were so impressed with the store, but more so the customer service from Casey, that my wife and I returned to the store on Sunday, 7/16 and made another purchase. So we purchased a king size bed with the Purple mattress (which Casey highly educated us on that product) and Sunday we purchased a living room set. Awesome store, but with staff like Casey it made our experience feel like family. Troy Moore!
Lydia was amazing. Listen to what we wanted and we found our couch. Great job, personality and professionalism.
I came in looking for a small sofa for my studio apartment and was very impressed by the inventory they had. Bill was amazing and helped me find the sofa that would work best. Thank you Bill!
Frank was awesome
Dwayne was great and helped us find the perfect couch! He answered all of our questions and made the process a breeze! Definitely will be coming back!
I felt welcome the moment I walked in. Ty greeted me and was very knowledgeable on everything I inquired about. The only thing missing was the smell of freshly baked cookies!
Had a great experience! 'Just stopping in to browse, we saw many beautiful pieces. Ken was super helpful and kind. He went over and above to make sure we were satisfied. Great Job!!!
Kramer was a very nice and helpful salesman! Can’t wait to receive my bed!!! Happy customer!!
Ricky Williams was very excellent!!! Best salesman that I've ever worked with. Very patient and knowledgeable with his work. I definitely will come back here and work with Ricky Williams, he truly works works from his heart!!!
Working with Dwayne Baker was a pleasure. He couldn't have been more helpful.
Casey is a awesome sales person. He greeted ys as soon as we walked in and answered all our questions. Also patient when we were changing our minds. Nhe was so knowledgeable I thought he was the manager.
Highly recommend. My husband and I had a wonderful experience. Ricky Williams helped us the moment we stepped in the store. He was extremely kind, easy to talk to, and we ended up with a fantastic couch and deal.
Pete was great! We will definitely work with him again at the next opportunity.
Pete is the man!!! Great service and very patient with us!
My experience today with Ben was very personable. He valued my time, made sure to show me options and related to me. Ben was awesome!!
Micah was a great help in our search for a couch and dining table this 4th of July. He was able to work with exactly what we wanted and needed in a couch/table and we were able to walk away purchasing those two things at a great price! We look forward to working with Micah again in the future.
Micah Bailey was awesome to work with. He was very friendly and knowledgeable and he was able to help us get some great deals in our search for the perfect couch and dinner table.
Loved our salesperson, Micah!
Dwayne Baker is amazing! He was a HUGE help with our purchase. Have been to this location a couple of times and have always had a FANTASTIC experience. Will definitely be back for any of our future needs.
Mr.Reggie was such an amazing help. Very informative and hands on. Took his time and worked with us. Very patient
Excellent customer service.! We Came in and Reggie helped us and provided all the information. Reggie was excellent.! Definitely will be back.! Thank you.!
Great experience buying a bedroom suite here. Bill Jones helped us stay in our price range and made sure we got what we wanted!
Casey was very helpful and got me exactly what I wanted and for the right price. He was friendly and very knowledgeable.
Good experience he got 240 dollars off of the already discounted price
Ken was great to work with!! He provided great service to my husband and I.
Had a wonderful experience today with Ricky Williams! We upgraded our sleep by purchasing a Purple Restore Premier mattress and adjustable base. I spoke with him on the phone a week prior to coming in, he was very knowledgeable and encouraged us to come in to see him to test out the different types/brands of mattresses. We came in to do that today, and we are so happy we did! We got a great mattress and base for a great price, we couldn’t be happier. Thank you Ricky!!
We bought a Purple mattress and adjustable base from Ricky Williams. He was super helpful and knowledgeable in helping us. He was a tough but fair negotiator and I would high recommend working with him.
Great experience
Dwayne Baker at this location is fantastic and helped to find some quality furniture! Would recommend this location over any other and ask for Dwayne, he will help you get sorted with some great items. Thanks!
Great store with a good selection. Dwayne helped us out and was awesome through the whole process. He answered all of our questions and made sure we got a good deal. Definitely recommend this location and Dwayne!
We visited Ashley store today, we assisted by Ben Toro, he is a nice person and explained everything in detail and with lit of patience. He understood our needs first and based on that guided us. We highly recommend him for store assistance.
Ricky was extremely helpful, patient, and dedicated to seeing us have a great experience! We highly recommend!!
Ty helped me and my boyfriend very well she was so nice and answered every question I had and gave us the best price we were looking for
Dwayne was so great and helpful! He didn’t make us feel pressured, but he made sure we had all the information we needed to make a decision. We highly recommend going here and using Dwayne as your associate!
Ken Harris was great
(Translated by Google) Very satisfied with the help of Mr. Ben Toro, I explained everything very well, thank you very much. (Original) Muy satisfecha con la ayuda de el sr. Ben Toro, Me explico muy bien todo muchas gracias.
Lydia was the best. Easy process. Helped me work constructively with my approval. Was in and out. Delivery and assembly the whole 9. Will definitely be returning.
Ask for Kramer…. Great customer service. You wont regret it
Great experience! No pressure to buy but we did find something. Pete was outstanding. Answered all questions and assisted us with the purchase.
Best customer service! Ms. Virgie Gore helped us try out several recliners and went above and beyond to make sure to show us a variety of models and test them for comfort.She found one that I really liked and was perfect for my size; made sure it was properly plugged in so I could test it and even offered a special deal with no pressure to purchase. Not only was she easy to work with but very efficient as well as patient. We will definitely go back.
Bill jones was the best at his service very helpful!
Pete was great to work with. He was quick and efficient and didn’t try to push me into getting more than I wanted. I will definitely ship with Ashley’s in the future. Excellent customer service.
My husband and I purchased a beautiful sectional from Ricky Williams. He was pleasant, professional and was very knowledgeable about the quality of the furniture in the store.
Ricky Williams was amazing and made our buying experience easy! 10/10 recommend Ricky as your sales rep! From the time we walked in the front door he put a smile on our face.
We had the most pleasurable, enjoyable experience at Ashley Furniture. Reggie H assisted with all of our questions and concerns. He is very knowledgeable and his experience shows. This shopping experience was literally a one stop shop. He earned our business and I look forward to working with him again! :)
Ricky Williams was an AMAZING sales associate! He helped my family and I buy a nice sofa. Ricky goes down as one of the best sales associates that we’ve ever worked with.
Very nice people 👍 👌
Relocation can be a hassle, however (Lydia) made us feel right at home. She showed excellent customer service & made sure all of our needs were taken care. Highly recommended!
Casey and Peter were extremely helpful! I looked everywhere and didn’t find the perfect couch until I walked into Ashley’s. 10/10 highly recommend. You won’t be disappointed!
Ken is awesome! Great experience!
Mr. Reggie is amazing! Worked past us time to get off to get is exactly what we wanted for a very reasonable price. He is at work Tues, Thurs and Sat. Ask for him and tell him Jocelyn sent you lol. He's a cool, funny and very hardworking dude.
Very pleased with all of Reggie Harvey help. He was awesome and patient with us
Ricky was the best, his energy was immaculate.
Ricky Williams is a amazing sales man took care of me and my mom
Ken Harris was fantastic! He asked me a few questions about my reasons for shopping, and boom he showed me exactly what I was looking for!!! It made for a great experience testing out queen mattresses! Every step of the way was so easy! Thank you Ken for your knowledge and kindness!
Ken did a fantastic job start to finish, 10/10!
Awesome customer service provided by Peter! Great deals on everything. Definitely recommend :)
Bill was super helpful finding the item I was looking for and even lowering the price to match what I had seen online. Great service all around.
Ricky Williams was the best sales man I’ve ever had pleasure to be working with. He was super knowledgeable, helpful and extremely charismatic! Looking forward to coming back to Ashley and work with him again!
Ricky Williams helped us. Was an absolute pleasure from start to finish. Helped us understand the layout of the store and was very informative on mattress production
Casey beyond phenomenal. GREAT customer service and very professional. Will be my sales rep for life.
Casey was very helpful with getting my daughter and I need bedroom furniture. He was professional and very personable. I highly recommend working with Casey at this location.
Have purchased from them several times. Always great service and delivery people are wonderful!
Ricky Williams is awesome!! He is so helpful and knowledgeable he is the reason we will be coming back!!
Dwayne was very helpful and kind. If I were to go to any furniture store it would be one he works in. Glad I was able to find someone so helpful. There was also one guy that assisted when first coming into the store. Apologies for not getting his name, but he was very nice as well.
Dwayne and Ben were very professional and we appreciate very much the way they handle the whole process from start to finish. We will definitely recommend them to all our friends and family members.
What an amazing experience. So many great quality options and what can I say about Ken. He was just as kind and so knowledgeable about the items available, financing, and purchasing. Stop by and see him. You won’t regret it☺️
TyNeisia was amazing she guided me through the storey until I found want I want.
Just leaving the Ashley Furniture store at McCullough Dr. KC met me at the door and assisted me with my entire purchase from start to finish. Very happy with the variety of styles and furniture choices. KC took great care of us and even scheduled an early delivery!
Dwayne was exceptional in taking care of me and my partner. He was so helpful and knowledgeable about everything. He made sure we got exactly what we were looking for without trying to upsell us on anything. Will be returning to see Dwayne when we buy the rest of our furniture.
Lani is great and can make things happen. Super satisfied customer!!!
Peter was great if anyone needs a salesman that knows how the body should feel and rest come to Ashley furniture store be sure to ask for Peter. Thank you sooo much with your patience and sincerity.
Virgie was an awesome saleswoman I appreciate her customer service
Great experience! Ben T. was very helpful and friendly, he got us a great deal on beautiful living room furniture
Ben T. Super helpful! Great salesman! Sold us a great furniture piece!
Reebe was very helpful and thorough with our purchase! Highly recommend visiting this location. Everyone was very pleasant and made our experience stress free.
Dwayne Baker is awesome. Without a doubt provided an excellent full service furnishing experience with excellent prices with a five star experience!
Great day purchasing furniture today! Reggie was phenomenal in assisting us with our search and the turn around date for delivery is only a few days!! We recommend Reggie and this store highly for all of your furniture needs!! So grateful for this wonderful staff!
Mr Ben was really fantastic, a must see act . I really recommend Mr Ben as your sales rep
I was looking for a new master bedroom suite for my new home. I had looked at a few stores before Ashley but found several bedrooms that I liked there in my budget and eventually bought a full bedroom suite. Victor helped me find what I needed, gave me a quote and then met me a few days later to complete the purchase. It was an excellent experience. Thank you!
I have had three shopping experiences at ashley and all have been outstanding. On my latest visit my salesman was extremely helpful and help me discover. Unknown to me Added options on one of my previous purchases. He was also essential and help me chothe I don't that I Was looking for I will continue to shop at ashley and encourage others to do so Al Larke
Reggie did an excellent Job, smooth and easy process. Would definitely recommend looking for him! Even matched the online price instead of the store price.
Thanks again Reggie always deliver a great customer service I’ll be seeing yuh soon brother.
Ricky Williams great job.. informative and very helpful.
Ricky Williams was amazing, helpful and friendly. Five stars for him!
Mr. Kramer was extremely helpful and knowledgeable about the type of furniture we were looking for. We are happy with the service we received 😊
Dwayne Baker did a fantastic job on today’s visit to Ashley Furniture. He made sure we were comfortable with our purchase and gave us detailed information on every aspect including styling our jew pieces. Great service and a valuable, professional staff member.
Dwayne gave excellent service, answering all of my questions. Great professional experience.
Casey was a great help. Made the couch purchase a smooth and easy process.
Ricky Williams is awesome!
Ben was a great help! He was very friendly and did not hesitate to get me the perfect piece of furniture!! Thank you!!
Micah was absolutely great!
Micah, our Home Furnishings Consultant, at the University location in Charlotte, that helped us on Memorial Day was awesome! He was very professional, friendly, informative and patient. He never tried to sell us anything but was helpful in showing us what we might be interested in. He took time to explain the features in the items I was interested in which were loveseats.
Go and ask for Kramer! He rocks!
Wonderful experience when dealing with BEN TORO! come in and ask for Ben. He is on top of everything and will give you the best service!!!! 5 star, white glove service!!! Wouldn't want to deal with anyone but Ben!!!!!! Thank you so much. See you again!!
The most wonderful exprience ever. Casey from start to finish was wonderful. You know when you walk into a funiture store and the aniexty of what I want or someone following you pressures you. NOPE not with Casey he as people like to say stayed in his lane. He let us shop then we said were going to another store but something about the prices, the ambience and his ora was calming and very informative. We came back he greeted us with a smile and helped us close the sale effortless and we will be back.
A huge thank you to Kramer for all of his help and knowledge! We went in trying to get an idea on what type of couch to get for our new space. The moment we walked in, Kramer helped us feel welcome, try to find the right layout for our space, what would work best for us, etc. We’re so happy with our pick. Thank you so much!
I was able to find beautiful furniture at a great price! Ken was so patient in helping me look at different options throughout the store. Thanks, Ken!!
Great first interaction with Ricky upon entering the store! He was patient with us during our search and easy going during our visit. His laidback demeanor made our shopping experience comfortable and a breeze.
Victor was awesome go see him!
Casey is the best furniture salesman! Got us the best deals and gave us a good giggle. He was so helpful and knew all of the things we needed.
Casey was so amazing and helpful and knowledgeable. Give that man a raise.
Micah was great. He helped us out so much . Awesome customer service ! We’ll be back for sure!
We had an amazing experience with Micah!! He helped us find and purchase our new King bed frame!!
See Mickey he will fix u up! He was great to work with TWICE! ----- WELL THOUGH the salesman was WONDERFUL THE DELIVERY NOT SO MUCH. WE were promised compensation for scheduling snafoo but then it never happened. - Likely LAST purchase from ASHLEY .........
Peter was great and helped a lot
Peter was super helpful and patient with us!
Conner was so helpful and friendly for assisting us in finding a new couch for our living room. He answered all of our questions and didn’t pressure us into making any decisions. Thanks Conner and Happy Birthday!!
Excellent experience. Superb customer service. Mickey, Sean and team went above and beyond to help me meet my furniture needs and goals.
Ricky helped me pick out a new sectional and ottoman for my new apartment. He was extremely attentive, friendly, and helpful throughout the shopping process. I would definitely recommend you shop at Ashley for your furniture needs. But definitely be sure to ask for Ricky!!!
Ricky at Ashley Furniture was super helpful and knowledgeable about their pieces and the delivery process. He made the shopping experience very easy.
Dewayne Baker has great customer service, he explained everything about the item I purchased. Everything was seamless.
Dwayne Baker did an amazing job helping us find what we were looking for today. Friendly, personable, a sense of humor, and more!
Ty was an amazing help. We purchased our dream furniture- she made things simple and worked with us on just about every topic and purchase we had. It’s hard to find sales reps so personable and so helpful. Truly made our anxiety at ease with such a wonderful experience. No longer shopping anywhere else except Ashley’s. Period.
Conner was outstanding!
Reggie was patient and made my shopping experience insanely pleasant.
Ricky Williams was phenomenal! He helped us find everything we needed and was incredibly patient as we made up our minds. With his help, we finished all of our shopping in one visit and our move is finally complete! Excellent customer service, definitely ask for Ricky when you visit this location.
Very bad experience with ashley....poor service...brand new expensive sofa needs repair and no body answers properly....would not go to ashley again....the service department has really poor service....not satisfied at all.
Rickie Williams was very helpful!
Thank you Ty for your help yesterday
Loved working with Peter!!! So helpful!!!
(Translated by Google) Ricky Williams is very attentive thank you very much (Original) Ricky Williams es muy atento mucho gracias
So far so good! I am relocating from Atlanta to Charlotte, and Micah was phenomenal and made this part of the moving process seamless! I am truly impressed! Update: My furniture was scheduled to be delivered June 1st. The delivery driver called me and told me he could not find the loading dock. I told him where it was. I also told him that I was not there, but someone was there to take delivery. (This was my move in day and was moving state to state which my sales agent was aware, so that is why I wasn’t there)… 5 minutes later, I get a call from customer service telling me that the driver said that he couldn’t fit into the loading dock. I thought it was strange because the building is a high rise and I was pretty sure they could accommodate. When I arrived to the building, I too had to use the loading dock and I was driving a 16ft standard box truck and got in just fine. I called customer service back to ask them what kind of truck were they driving and was told that they were driving a standard box truck….she also told me that that the notes did not show that they were unable to fit, but rather they did not deliver because I was not home. I told them that someone was there and had come down to the loading dock to let them in. Because this was their error, I would think they would bring it back next day, but no… I have to wait a week for something that was not my fault…and I’m strongly considering cancelling my order. The only reason for the stars at this point is because of my interaction with Linda who works in customer service. Very disappointed.
Not the best customer service. Once you walk through the doors and greeted by that 1 person that's it. The team sits around chatting amongst themselves. When you walm over with a question they look at you as if you are talking to yourself....lol. The rep we had Ty was going but once that 1st person greets you, the team makes it known you have to find that person for questions....lol. So of course they are not attached to the hip so you have to walk around thr store to locate your rep but the team is not going to help you at all. I ended up canceling my order.
Stop in to see Dwayne he is the best great with explaining and showing you the best quality furniture.
Ben did a great job! Communicated effectively while also working with multiple people. Great rapport and made it simple.
Ricky Williams had great patience with me today. Very respectful and personable gentleman!
Dewayne Baker is awesome!! and gave me a HUGE deal on my mattress!! He was very conversational polite and kind!! so I’m definitely coming back to buy more with him. Thank you so much!! Namaste!!
Ben Toro was awesome to work with. No pressure and very helpful
Just bought the 2nd extra firm mattress at this store for my home. Mickey was very helpful and knowledgeable, listened to what we need and guide us to try different mattresses. Happy to bring it home today.
Ben was awesome! super helpful and welcoming! I could not have a better experience!
Ricky Williams was prompt and very helpful.
Great help !!
Ricky Williams helped me with my purchases for my new home. He was extremely helpful and made sure to go above and beyond explaining everything to me so once I left I had a clear understanding of everything. I would highly recommend going to see him for your future purchases.
Ken is a rockstar!! Thank you so much for everything. Will be back to see YOU again soon.
Ben was amazing! He was very helpful and honest throughout the whole process
Ken he was very very awesome and I recommend everyone to ask about him if you wanna be piece of mine thanks ken
Great experience! We love the sale's consultant Conner Stickler s much. He is very professional and knowledgeable trying hard to give us better deal as much as he can. We want to recommend him for our friends and family. Thank you~
Ricky Williams was the best! He was so helpful and knowledgeable and I appreciated that he took the time to help me find exactly what I’m looking for!
Bill J was knowledgeable, helpful and friendly. Answered all of my questions and took care of my concerns, highly recommend.
I am a return customer Ricky Williams is the best! He provides a thorough education on Tempur mattresses. I am sold! Ricky is patient and will work with you to stay within your budget! I will be back. Check him out on your next visit to Ashley Furniture.
Ricky is a very helpful and professional guy. Great Coustmer service by him.
Ricky was the best sales person ever. He can sell ice to Eskimos. Very good guy and definitely coming back to see him. Tons of thanks to him
Mr. Bill Jones was amazing. He helped me find the perfect bedroom set. He's also super patient because I was so indecisive but he made it easy. Thanks Mr. Bill.🙌🏾
Rickey Williams was the best, supportive and patient with me . So glad I walked in today.
Reggie was amazing and extremely helpful! We are shopping for living room furniture and unfortunately we didn’t find a couch, but we did find a living room area rug that’s beautiful! We wish there were more color options for the furniture. Beautiful furniture, and we wish we could have found our couch here!! Thank you Reggie!
Ricky Williams was great
We had a great experience with Ty and Dewayne. Ty greeted me on the first day and gave me access to her phone number in case I had any questions. Ty also said she was going to be off the next day but would be willing to come in to help me. She also was going to find out what type of upcoming promotion was available. Dewayne was knowledgeable about the product, extended warranty and gave us the best price available. He also took his time with us and provided excellent customer service. He also showed and demonstrated another product he thought would be helpful. We had a great experience!
Ricky Williams he is a nice person and help full I will recommend look for him when you at Ashley store at university
(Translated by Google) Excellent service, especially from Mr. Benjamin, who attended us in Spanish. Very kind. (Original) Excelente servicio en especial del señor Benjamin, que nos atendió en español. Muy amable.
Great experience with Virgie as we promptly received our sectional. Highly recommend her
Peter was fantastic and made everything super easy!
I was very excited today, because I went to Ashley Furniture Store, and found what I wanted on a great sale.
Absolutely loved working with Peter!! He was so nice and friendly. Was very helpful with getting us a new mattress and very informative when it came to shopping for a future temperapedic mattress. If I come back I would definitely ask if he was working today.
Asked for Peter and he was great! He helped us find the mattress we wanted. Thank you Peter
Ken was amazing. I walked in and asked a Few questions about a couch I saw online and he was very helpful. I came back later that day to purchase and he made this process so easy. My couch arrived within a few days of ordering. Thank you
My salesperson was Ricky Williams and my experience with Ricky was by far the best experience I have EVER had buying furniture. He is very thorough in explaining your options and the entire process.
Ken and Ben gave us a really helped us out. They were willing to give us all the information and really helped us with our needs. We’ll be back for sure
Virgie was the best!! She made sure I was taken care of, soon as I walked in all the way until I made my purchase on my dream couch
Great job from Pete he was very friendly abd help us pick our furniture at a great deal and fast delivery set up Ashley its my to go store for all my furniture needs!!
Ricky Williams is amazing. Hands down the best sales person. We had an amazing experience
Ricky Williams did an amazing job with helping us find our new couch and is one of the most genuine people I’ve met! If you ever go to Ashley in University be sure to ask for him!!! :)
Hello, I’m new here in the Charlotte area and Dwayne Baker greeted me with love! He’s an amazing individual, and I look forward to coming back for future purchases!
Dwayne was an awesome sells rep. He made me comfortable with my purchase. His knowledge of the merchandise was awesome
DWAYNE was so nice! So Knowledgeable! And SUPER helpful!!! We came in thinking we were just buying a dining room table and chairs and after he explained so many things about mattresses we bought a super fancy king size mattress and adjustable frame too!!! We never once felt pressured like some other stores and he was truly the BEST!!! thank you so much Dwayne! We are now 💯 your customers for life :) 10 stars!!!
Lani was absolutely fantastic. True professional, take time to see what you truly need and passionate about making sure you have what you need to make your house become a home! Thank you Lani you are the BEST!
Dwayne was amazing. He went out his way to help me with my purchase.
I went in today after recently moving to town and thank GOODNESS I met Virgie G!!! She was EXCELLENT! She helped me find the sectional we saw online and we realized it wouldnt quite work for us, made great suggestions for alternatives!! We left with the living room we wanted and even an extra piece!❤️ Truly professional and helpful, I am so glad she helped us! Will be back to Ashley F for sure and for sure to have Virgie help us again!
Terrible. We bought a bed from the Gastonia location in September and it took them 3xs to deliver because they could not find our listed address. Now, said bed broke after I literally just sat on it (I'm an average weight) and we have been waiting on parts for a month and was just informed that the parts would not be in until the END of May. There has not been any compensation for any of this inconvenience and we're sitting with a broken King bed frame in our room with a mattress on the floor. The service and quality has been TERRIBLE.
Terrible. We bought a bed from a Charlotte location in September and it took them 3xs to deliver because they could not find our listed address. Now, said bed broke after I literally just sat on it (I'm an average weight) and we have been waiting on parts for a month and was just informed that the parts would not be in until the END of May. There has not been any compensation for any of this inconvenience and we're sitting with a broken King bed frame in our room with a mattress on the floor. The service and quality has been TERRIBLE.
Mr. Ricky Williams was awesome! He listened to my needs and was able to provide me with the exact mattress. I would definitely recommend him to anyone I know that's looking for a mattress! Thank you!!!😁😁
Great. Salesman very friendly and knowledgeable.
Dwayne was extremely attentive, knowledgeable, and helpful during my shopping experience!
Ricky is a pleasant and awesome salesperson. He listens with care and expertise. He explains everything a consumer needs to hear plus what's in addition to their wants.. #AshleyFurniture
Ricky Williams was the epitome of Excellent customer service and salesmanship. Clarity and understanding was what he provided. Every question answered and every request granted. Thank you Ashley for providing the service of excellence through the best experience possible- Ricky Willams! We will continue to utilize use you in the future and refer you to others!
We had a very good buying experience at Ashley Furniture. Mr. Ricky Williams was friendly, affable, and attentive. We will definitely return for future buying needs.
Sales rep Ricky did an amazing job explaining the difference between the sectionals and was very personable. Got an earlier delivery date than what online said so that was great 👍
I had a wonderful shopping experience with Micah. Micah help me to find the perfect furniture piece for my new home. Micah listen to what I like.
Store service is great but be very careful what you purchase as the sales consultants will sell you something in hopes it is in stock but instead will always get an email that “your item didn’t pass inspection” and they have to reorder it. We ordered a bedroom set here and this occurred 3 times in over a month waiting for our item we purchased. Gaslighted for the sales consultants to get a commission through a purchase when inevitably you will have to keep waiting or cancel your order altogether. Ashley furnitures unfortunately have a reputable review for this and wish I knew sooner before purchasing.
Dwayne did a great job!!
Virgie was amazing!! We loved her!!
Virgie was absolutely amazing. She was super patient with me and my family. I will only be back because of her.
Virgie gore was the best!!! She was so attentive and helped me through my decisions.
Dwayne Baker provided great service and was extremely helpful. He helped us find the best price and answered all our questions with patience. Highly recommend this location and working with him!
I want to recognize Ricky Williams as superb salesman with your company. My wife and I visited the store last year and we met Ricky when we walked in. We told him we were interested in a dining room table and chairs along with a server. He sat down with us and took the time to show us many styles on the showroom floor. We found one we really liked. He took the time to put the entire package together and explained the warranty plan and how it worked if we had any issues with the furniture and how it would be repaired. We were heading on vacation to the coast at the time and we told him we would measure our dining room when we returned and then let him know to order it. When we returned we realized it was too big for our space and we would not be placing the order. I also forgot to mention that Ricky helped us to be approved for credit with Ashley Furniture that same day. This brings it down to last week when we saw another dining room set we loved. The first thing we did was call Ricky to have him place the order for us this time. What really impressed us with Ricky, was that even though we didn’t originally but something from him, he still treated us with the utmost respect and customer service. He took a personal interest in my wife and I. I hope you keep him on your team, because he’s a valuable asset to your company and it’s future success. Thank you very much, Paul & Denise Murphy
I went in to Ashley one day looking for a couch (first time ever, had no idea what I was looking for). Bill Jones was so nice and extremely helpful and I was able to order an amazing couch at a great price that was just delivered on-time today!
Me. Reggie was able to assist me quickly, professionally and he was very courteous. Thanks Mr. Reggie
Ricky Williams was very helpful with getting the furniture we were looking for with delivery in a timely manner. He was very nice and kept the conversation light and flowing. I definitely would recommend him to others when looking for new furniture.
Ricky Williams was very helpful and knowledgeable about all products. We are very satisfied with our purchase.
Excelente please Ricky Williams is the best helping us. Thanks you really recommended.👍
Dwayne Baker is amazing. His customer service is top tier! He helped me purchase a sectional and rug in my budget. He help me with my decor what color throw pillows for my sectional to make my rug pop.Thank you Dwayne.
I just moved to the Charlotte area and was shopping for a new sectional for my apartment, which I ended up buying from Ashley. Kramer was very helpful and upfront about recommendations, pricing, and the process as a whole. He made everything so easy, which I appreciated so much! He did a great job!
Our go to store for furniture from here on out. We just moved here and we’re needing a new couch. We worked with Lani and she was so great to work with. She worked with our budget and specific needs, she was friendly and helped the process go quick and smoothly. Thanks Ashley!!
Ken was beyond awesome! My shopping experience was a breeze.
Thank you Ricky Williams for helping me find my new bed for my new room! You are awesome!
Ricky Williams was a great help! Thank you for helping us find new furniture for our new house!
Reggie helped me and my wife. Very friendly he acknowledged us as soon as we walked in the door.
Reggie was great!!! Definitely a vibe!
Ricky Williams was awesome and helped me with finding the mattress of my dreams.
Awesome 5-star service from Dwayne Baker! He is very customer-oriented and really knows the products. Yet, his laid back approach was very welcomed. We came in just to look, but walked out with a great sofa and a business friend.
Victor Medina was a great sales rep! He knows the business, the merchandise and is also customer friendly! Thank you for the help with our sons, sectional sofa purchase today! The Christians, Jared-VA
Ricky Williams was fantastic and helped us find the exact piece we needed to finish our room! So wonderful to work with him!
Dwayne was great!!!!
I had one of the best furniture shopping experiences with Ricky Williams. He was patient, thoughtful and an absolute pleasure to work with. Can't wait to make my next purchases and I'm most definitely requesting him. I can't thank him enough.
we had Kramer as our salesman and he was awesome, delivery was on time and delivery guys were great too
Ricky Williams was extremely helpful throughout our process. He was very knowledgeable and answered all of our questions.
Two words, a name, Ricky Williams! By far the best in the game. Understanding, knowledgeable, and most importantly, personable. What a refreshing interaction with a corporate entity. Thank you so much Mr. Ricky Williams!
My better half and I came in and we're greeted instantly by Mr. Ricky Williams who in every way, shape, or form did not resemble a salesman in any way. Stayed back far enough so my girl and I could search freely but also within ear shot away to hear us ask him go come over. Once we found what we wanted, on the second day... we walked in again with confidence cause we seen our man Ricky Williams ready to rock and roll. So boom, straight to it. Within an hour and a quick tour around the store we were on our way out with contract in hand and delivery set up. Ricky, my man, one brother to another, thank you. The friendly banter was by far the most important aspect. I'll be see you soon my man. Nick
My better half and I came in and we're greeted instantly by Mr. Ricky Williams who in every way, shape, or form did not resemble a salesman in any way. Stayed back far enough so my girl and I could search freely but also within ear shot away to hear us ask him go come over. Once we found what we wanted, on the second day... we walked in again with confidence cause we seen our man Ricky Williams ready to rock and roll. So boom, straight to it. Within an hour and a quick tour around the store we were on our way out with contract in hand and delivery set up. Ricky, my man, one brother to another, thank you. The friendly banter was by far the most important aspect. I'll be see you soon my man! Nick
Amazing device today Victor!!!!
Dwayne was very helpful with ordering our furniture. He is very knowledgable.
Ricky Williams was quick to offer help and had enough patience to walk through almost every piece of furniture in the store. Go see Ricky, he will take care of you right.
Connor was an excellent salesman! He explained everything very specifically and made sure we weren’t confused and had everything we needed! 5 stars!
Great service. Casey’s the man.
We enjoyed working with Casey at Ashley! He helped us get exactly what we were looking for and jumped in to show us various colors on all different pieces of furniture.
I had a great time getting help from Ricky Williams at Ashley furniture.
Ricky Williams was the best!! Very professional and knowledgeable about the products.
Peter Muesing, very helpful with showing things that we like. Very good customer service. Good people skills.
Peter was amazing.Very helpful
Peter was great!!!!
I had a wonderful experience at this location. Ty and Peter (sales manager) were amazing. They worked out a wonderful deal so I can purchase my favorite sofa and loveseat. There was no pressure. They were honest, informative and walked me carefully with all details to make my purchase. I will return in the near future.
Peter M. was delightful to work with. He was knowledgeable and made it work for us to purchase a whole new sectional set plus a bedroom set! Thanks for working with us past business hours.
Dwayne was BEST!! 10/10
Great service, Dwayne Baker was great and extremely helpful. Would purchase furniture from this Ashley Outlet again.
Dwayne absolutely killed his customer service. He was personable and helped us envision our new couch in our space and leave the store satisfied. Will definitely ask for Dwayne again
Pete was the best sales person I have run to in a really long time. He was very helpful and professional
Outstanding customer service from Micah
Today I had the best experience at Ashley Furniture Store! As soon as i walked in the door i was greeted by Ricky Williams. Ricky is the most amazing consultant I’ve come across. I let Ricky know I am looking to purchase a new living room set. Ricky asked me my preferences and helped me along the way to find a perfect match. Ricky was very honest, kind, patient, detailed, and funny! I will definitely be recommending this Ashley Furniture store to my family and friends. I came in just looking and i left today with a brand new couch at a great price! Ashley’s has gained a customer for life. Thank you so much “ Uncle Ricky “. I will be back for more furniture next month!
As soon as we walked in, Ken was available to help us. He kept tabs on us in an unobtrusive way, didn’t push, and made sure we were comfortable with the purchase and service the whole time. Awesome work Ken! Please ask for him when you stop by, you won’t regret it.
Lani was awesome, helpful and very attentive to our wants. Definitely ask for her when visiting.
Great costumer services!! 😊 thanks Dwayne Baker 🙌
Great customer Service
Reggie did an amazing job helping us with our purchase!
Ricky Williams made it happen. Definition of a 5 star guy. We appreciate all of your help. Thank you!
Ricky Williams was absolutely fantastic!!! I would 100% recommend anyone to work with him!
Dwayne Baker was amazing. It was our first time buying furniture and we had an idea but he really painted a picture and tied it together. We even had an idea in our head and he politely disagreed and made a suggestion that we feel in love with. If you’re looking for someone who will be honest, caring, and not just in it for the sale HES YOUR MAN!! 10/10 experience overall with the store and Mr. Baker.
Dwayne Baker was absolutely amazing help for me and my fiancée getting furniture for a new apartment. Would recommend 1000 times over. 10/10 service.
Rob, the best sales person ever
Kramer was awesome!!! Thanks for your help!!!
Great options for couches at Ashley! Ricky helped us have a smooth buying experience. He answered all our questions with clarity, shared all important points to check for, during the delivery! Overall, happy with the deal and service.
Conner was so very helpful, patient, and knowledgeable! He took time to make sure we had the best experience. We got his card and will define back.
Ricky Williams is the absolute best! He made our first time shopping at Ashley’s super easy and fun! Thank you Ricky!!
Ricky Williams helped us so much with finding the perfect set for our living room!!
Ricky Williams is the best. We will always buy from him.
Micah was amazing!!! So happy and helpful!! This process was so easy!!!
Thanks for your help Lani, we are super excited to get our items!!!
Ricky Williams was the most helpful store associate I’ve ever had the pleasure of working with. Ricky went above and beyond to make sure all of our needs were met and even came in on his day off to help close our purchase. I would absolutely recommend that anyone who go to Ashley work with Ricky. We can’t wait to enjoy our new furniture!
Good evening, today I had one of the best furniture shopping experience ever. My sale manger today was Dwayne Baker. He took the time to explain and show me ever item I needed without fuse and with a bright smile on his face. His knowledge of mattress and comfort was exemplary. I didn’t feel like I was pressure to buy anything. Thank you so much Dwayne for showing me around and for your kindness and charismatic personality.
Ricky Williams was a very professional salesman, friendly with a million dollar personality. He answered all our questions & made the buying process so easy. Ashley Furniture is so lucky to have him onboard. Thanks, Ricky!
Dwayne has provided us excellent customer service. Everything has been great. Looking forward to delivery
Thank you Lani Sinclair for all of your help and assistance with my purchase. It was very pleasant and smooth. Please ask for Lani, she is great.
Ken Harris was so easy to work with he was not pushy at all very helpful finding what we were looking for. Go to see him at Ashleys for all your furniture needs!
Worked with Kramer on Saturday he is the absolute best. Made our visit a great customer experience and very accommodating.
We had a great experience working with Dwayne Baker. He greeted us at the entrance, listened to our long list of requirements for our next couch, and brought us around until we found the perfect one! He was a great "tour guide" showing us our options and giving us enough space to form our opinion about each couch he brought us to. He was a pleasure to work with and had great communication with us, even after we left the store. The couch is ordered and we have expected delivery at the end of the month!
Ricky Williams was very helpful in the process of us buying our new couch. He gave us multiple options was very kind the entire time. We are very lucky to have him throughout this process.
I had a great experience at this Location. Lani is awesome. As soon as I walked in, I was greeted by Lani with a smile. She asked me what I was looking for and was really personable. She showed me a bunch of options and gave me all the time to decide what best suited my needs. Definitely would recommend to a friend.
Peter was great to work with. He made the shopping experience painless and was very knowledgeable!!
Dwayne B was great in helping us in picking out our furniture, for our transition to NC. Thank you!! I recommend Dwayne and Ashley Furniture.
We had EXCELLENT over the top customer service from Virgie that helped us from start to finish. We appreciate all her help and advice during this whole process. Thank you for making this time special and memorable for us.
Virgie was very pleasant to work with today. Very helpful
Dwayne was awesome! Very nice an friendly tool really good of my need within the store with my purchase. I recommend Dwayne for purchase.
Mickey was an awesome salesman and provided excellent customer service!! Thank you so much!! We are excited about our purchase!
We had a great experience with Ty. She was very knowledgeable and informative. She was not at all pushy. You can tell she enjoyed helping customers.
Dwayne Baker did an exceptional job. Showed me all the necessary details. He's the perfect salesman
Kens the best!
Micah was Awesome!! He took his time with us & helped us through the options available. Very kind & patient! Will definitely be returning to him for our housing needs! Go see Micah, you will be in great hands with him!!!
Micah was outstanding in his service. He was extremely diligent, and explain all of the options which made a decision so much easier. We will definitely be doing future business due to his great professionalism and the quality customer service we received.
Dwayne Baker was excellent and helped us to select the perfect bedroom set and accent chair. He was great in answering questions and bringing our vision together. I highly recommend.
Dwayne Baker did a fantastic job helping us select furniture. We would recommend him for anyone looking for furniture.
Dwayne was great. Helpful. Not pushy just there when I needed it.
Dwayne was very helpful and an amazing help with finding my new furniture!!!
Dwayne Baker was such a fantasthelp in finding my new couch!!!!
Ricky Williams was awesome! He was very helpful and friendly. He was very patient and I didn’t feel pressured. I would recommend him for top salesmen of the year!
I HAD THE BRST EXPERIENCE AT THE ASHLEY STORE AT THE UNIVERSITY VICTOR MEDINA TOOK GOOD CARE OF US AN AMAZING SALES PERSON 100% EXCELLENT AND MORE PLEASE GO SEE VICTOR MEDINA HE HAS BEING 20 YEARS IN THE BUSINESS
Conner was extremely helpful and patience with us as we purchased a bedroom set, a sectional, a desk, and a mattress and adjustable base. I would definitely recommend working with him. My wife and I are relocating from NY to NC and first connected with him via phone call. We then flew down there just to make sure everything was good with the deal. The only thing I'd say is Ashley as a company more so has higher delivery charges. The furniture ticket delivery was $399.99 and the mattress delivery was $299.99 so that is $700 is just delivery charges. You would think they would waive delivery or give a deal there since everything is being bought through them. It is what it is and we still had a very good experience.
Pleasant experience, no pressure. Our salesman Ken was responsive and available to answer all of our questions.
Man Peter the sales guys was incredible. Friendly and on point with answering all my questions and needs. He will definitely be the reason why I will come back to this location.
Ask for Pete! He greeted us with a smile and had us ready and out in under 30 minutes.
Peter was absolute amazing !! And he shared my taste in music so it made the visit 10 times better
My experience with working with sales consultant Lydia Whitelaw was absolutely wonderful. Ms. Whitelaw has been extremely professional, friendly, attentive, understanding, patient and provided me with the upmost customer service ever. Since I began this process on Friday, November 25, 2022 Ms. Whitelaw has been assisting me by consulting me with selecting furniture that would best suite me. Because of Ms. Whitelaw I will definitely shop with Ashley Homestore in the future and I will spread the word to any of my friends of family members to purchase furniture from Ashley Homestore and have Lydia Whitelaw as there sales consultant. My Whitelaw deserves a 5 star rating for customer service excellence.
Ricky Williams provided great customer service. Ricky had a great attitude and was very knowledgeable. When we come back we will ask for Ricky 100%! Thanks Ricky!
Ricky Williams did an absolute fantastic job. He was very thorough, and everything went great! Would highly recommend Ricky when looking for new furniture. A+!
It was a great experience dealing with Dwayne Baker in Ashley furniture purchasing our furniture.
Conner was absolutely great and so patient with us. Helped my mother in law and I pick out a beautiful new bedroom set and helped us understand every step of the as far as financing and warranty. Great service.
Virgie was great to work with, very patient and we got everything we needed!
Virgie was awesome, really enjoyed working with her!
Ricky Williams is the best. He provided best customer service and best offers. Thank you!!
I went in to browse for a living room set and was greeted by Duane. His personality was very inviting and genuine, making me feel comfortable. He assisted me in looking around the store and selecting a set that I feel in love with. When it came to the purchase process he was transparent in explaining everything to my understanding. I was definitely satisfied with the excellent customer service he provided!
Ricky Williams provide great customer service during my shopping experience today. Glad I stopped in.
Dwayne is good to work with in the store 👌
Big ups to Dwayne. He has been phenomenal each time he has worked with my family and I. From his first experience with my mother, he has been our go to guy at Ashley Furniture. Thank you for all your hard work and keep coming with the swag!!!
Reggie was encouraging and helpful.
Mr. Kramer helped us out a lot. He was a HUGE help in finding our bar stools. We will be back.
Ricky Williams hands down best sales person to work with. Let us do our browsing and was ready to go once we made the decision. Worked hard to get the price to where we needed it to be and tell us everything we needed to know for delivery and warranties. Ashley is always the store we go with can’t beat the prices selections and warranties.
I had a wonderful experience. Ty was super helpful, knowledgeable & welcoming! We found exactly what we were looking for and gave us the best recommendations!
Miach was absolutely amazing and professional. He will help make your decision on your purchase easy. Next time you are in the market for new furniture stop to see Miach you want be disappointed
Ricky Williams helped me find the perfect outdoor furniture! Ricky was knowledgeable about the product and knew exactly how to help us. Ricky was not pushy but very helpful.
Mikah was extremely helpful and very personable! Thank you Mikah for helping us select our furniture pieces!! He helped us find the best deals and save money on multiple pieces of furniture. Thanks again!!
William was wonderful. From the moment I walked in he was great.The customer service provided was exceptional. I would definitely recommend him if you are shopping at the University location.
Great experience with Ken & Bill (& Ben & Victor) @ Ashley. Matched online price + additional discount on top notch leather sectional. First of several new items for our new home!
Great customer service, very knowledgeable and very kind.
We had an amazing experience with Dewayne from the moment we literally stepped foot in the door. He listened to our desires and showed us exactly what we were looking for. The buying process was so smooth and effortless. We always choose Ashley Furniture because of the quality, and working with Dewayne today we knew we were in good hands. Thank you so much!
Mr. Ricky helped me so much! The BEST! Really was patient with me while I was making my decision!! You must come and see Mr. Ricky at Ashley! You will have a great experience!
Dwayne Baker was extremely helpful, courteous and professional. He helped me find the perfect furniture for my living room.
Rickey Williams was great, he made the buying process really easy.
I absolutely enjoy my visit, especially to this location. They have a huge variety of beautiful furniture that I was highly interested in. The customer service was superb. Ricky Williams really customized and tailored my experience today which made the visit 10 times worthwhile. I highly recommend coming here and working with Mr. Williams. He was knowledgeable, personable, friendly, inviting, all while giving me my personal space to shop around the store. I have not received this level of customer service in a very long time and while the product is great I will definitely be purchasing here just from the treatment of Ricky Williams.
Ricky Williams was my sales person. He was great, professional and patient.
Awesome service! Mark sure you ask for Dwayne,
Dwayne Barker was awesome! So helpful and knowledgeable, will definitely be returning!
Ricky Williams was a great help. Ricky Williams was also very funny and Ricky Williams is a good guy.
Bill was very helpful with my purchase today He made sure I got exactly what I wanted in a timely manner. I will definitely work with bill again!
Conner helped us and got us the deal we wanted. Highly recommend Conner!!!
Conner did a great job and worked with us for hours to get the deal we wanted. Highly recommend
Peter was awesome! Took his time and explained everything in detail, while handling other customers. Great experience.
Peter was VERY helpful and SO patient with all our questions. Top notch experience 👍
Greeted professionally and friendly by Ricky Williams. He took time to answer all my questions with valuable recommendations that meant a lot yo my decision making on the product for my new home.
Great sales person
I want to thank Ricky Williams for his help he went above and beyond to help to select my furniture, I will come back to purchase again at this location
Had such a great experience with Reggie! He helped me find a couch and was extremely kind and not pushy. I highly recommend working with him
Pete was awesome with assisting my husband and I select a living room set and worked out a great deal!!
Pete did a great job. We are excited to add our new furniture!
Pete was so amazing!! He truly helped me pick the perfect bed and was very patient and was confident and made sure I got all the discounts available to me !! Go to Ashley Furniture ask for Pete!
Dwayne Baker is easily the best customer service associate i’ve ever had. From start to finish he was very helpful and considerate of our needs. Very helpful man and I am grateful that I was able to have him help me out. If you stop by ask for Dwayne!
Dwayne Baker provided great service, gave great tips and helpful information on everything we were interested in , if you come to this location definitely ask for him !!
We had an amazing experience with Virgie. She greeted my family with warmth and kindness and helped us find a beautiful sectional for our new home. Highly recommend going to Ashley Furniture and asking for Virgie. She’s the best!
We had an amazing experience when finding the perfect fit for our home. Our consultant, Casey, was EXTREMELY helpful and took the time to help make the best decision. He even drew out our floor plan and made layout and furniture suggestions based on pictures we provided. When I’m the store ask for Casey!!!
They are always very friendly and extremely knowledgeable about these birds.
Was in the market for a couch with very specific dimensions and requirements. Conner was super helpful and knowledgeable and was super patient with us all throughout! Would definitely recommend!
Ricky Williams is the man! Very professional and makes sure you walk out happy! If you need furniture ask for Ricky!!
Shopping for furniture is no easy task, but I must say Reggie Harvey made our Ashley Homestore experience a memorable moment. With so many design selections, it could have become overwhelming; however he was extremely attentive, understanding our home buying needs and offered a wide range of financing solutions. Reggie consistently made himself available to address our questions. His professionalism is a sure win for us to be a repeat customer!
Dwayne Baker was a tremendous help and handsome too!! Great sales experience with him.
Very helpful and amazing service from Dwayne B
Thank you Pete for everything! He was so patient with us, and helped get us in and out super quickly. We found our perfect set, and he made it so easy. so when you go, ask for pete because he really made everything a breeze.
Ricky Williams was an amazing service professional. So very helpful and kind! Great experience.
Bill was great. They didn’t have my sofa in stir but he busted out the tape measurer and helped me imagine the size and fit. Very helpful.
It was such a pleasant experience working with Dwayne. He is very patient and personable. I had been looking for the sectional that would call to me and he patiently walked me through the store & explained the different options available. I will be returning for my next home furnishing.
I had such a great experience purchasing my sofa and love seat. Mr. Dwayne was so professional and detailed. He treated us like family! Thank you so much Dwayne for the pleasant experience. I’ll be coming back to purchase my additional furniture pieces.
Dwayne was absolutely amazing. Very knowledgeable about the furniture, extremely professional and very patient with me as I shopped around for furniture. He made sure that I felt comfortable with every decision that I made and there was no pressure on his end. Come and see him and tell him that Shica sent you. You won’t regret it. Thanks again Dwayne ♥️
Told the item I wanted was only available on line.
Dwayne is awesome . He helped us find exact what we needed shortly after stepping foot in the door.
Dwayne Baker is the guy you NEED to see. He is the man. Got me in and out within 45 minutes and saved us so much time and money. Great guy, great energy
Dwayne was super helpful and good to work with!
Peter was fantastic! Made our experience super painless. He was very knowledgeable about the products, listened and gave me exactly what I was looking for. Highly recommend
Peter was AMAZING! Will definitely come back to him when we need any other furniture
I came in looking to get some furniture to start furnishing a new house that I’m moving into. Peter greeted me and helped me pick out exactly what I was looking for and listened to me when I was explaining what I was looking for. I will definitely be back when I need to furnish other parts of my home.
Huge selection, amazing service, and Virgie was super helpful and tried to find us everything we wanted, and needed.
Great sales women met all our needs very friendly and knowledgeable
Service was great virgie Gore was great
Dwayne was very professional and assisted me in making selections that I am very satisfied and excited about. I would highly recommend him for your next furniture purchase!
Dwayne’s customer service was fabulous! He was very patient with our buying process. We are very excited about our sofa!
Ty was excellent and answered all questions we had concerns about !
Dwayne was an awesome help. He greeted us upon entering with a smile and pointed me in all the right directions. Showed his enthusiasm and top notch work ethic in his presentation to us of the items we were interested in. Highly recommend to ask for Dwayne to help you out next time you pop in!!!
Dwayne was the absolute best! Very kind, outgoing and friendly. Took his time showing us all of our options and was very knowledgeable on each item! We will definitely be coming back!
Ben was very pleasant and professional. We enjoyed our experience.
Ricky Williams
Ricky Williams was amazing to work with. He was extremely patient with me. Ricky is very knowledgeable and fun to work with. No pressure is what I enjoyed the most! Thank you Ricky!
Ricky Williams was excellent in helping us with a big purchase on our home. We felt he was our trusted advisor and can’t thank him enough!
Great service, helpful and quick!
Peter aka Pete! Was amazing working hard to get us exactly what we wanted. Very happy shopping experience
Dwayne Baker was our salesman today. We came in for a recliner for my daughter. To say Dwayne was awesome is an understatement he was fantastic. No pressure he was personable and he knew about his products. She purchased a recliner and a Tempur-pedic bed. Wow is all I can say. I will be back with my husband and ask Dwayne to sell my husband a bed. Thanks Ashley for having such a great employee.
Dwayne was so helpful and knowledgeable about each piece of furniture I looked at on my visit. I came in looking for a Recliner and left with a recliner and Tempur-pedic bed. He was never pushy or overbearing like some salesman can be. Great customer service! We will definitely shop at this location again.
(Translated by Google) Ben Toro excellent attention!!!! (Original) Ben Toro excelente atención!!!!
Virgie was outstanding !! knowledgeable, sincere..
Please if you are purchasing from this location check the detailed print out they give you and add up the cost of your items. They had me thinking I was getting a $3500 discount and they were actually over charging me $900. Oh not to mention the 999.99 delivery fee. I came in to switch to a different mattress that was $800 cheaper before my items was delivered and Micah my sale associate I was working with said they can throw in two pillows to cover that difference. Then when leaving out he handed me a sheet set and I asked how much are these sheets? His response was I got you don’t worry about it. Once I got my print out there was a $209 charge for those sheets. Needless to say I canceled the whole order. To bad I was really looking forward to my new bedroom set and mattress.
Ben was great with us, all information and time.
Ben Toro help assisted me finding my living room furniture quick and easy. Very detail oriented.
Great attitude and helpful.
Ricky Williams helped me find a sofa! He was great!
Ricky Williams helped us purchase the perfect sectional for movie room. Thank you for all your help!
Came into the store maybe a month ago and seen some furniture I wanted but was not sure at the moment and Ricky Williams was very patient and made me not feel forced on buying that day.. he stayed in contact and a month later I came back to see Ricky to make my purchases.. Ricky was very helpful and professional.. I would definitely recommend asking for Ricky when you come to Ashley..
Petter and Dwayne were a pleasure to work with. They were helpful,patient and friendly. Best customer service I've had in a long time.
Peter M. And Dwayne B. was awesome customer service reps. Helpful and very informational. Very happy for the interaction of these 2 gentlemen. Will be recommending these guys.
Ricky Williams was very knowledgeable, patient, and made my experience the most welcoming. I am definitely happy with my purchase and will be back for more home decor.
Ricky Williams was a great salesman and very informative. He was patient and helped us make the right purchase based off our needs.
Poor experience. I found a Ashley Homestore couch online at their website for a cheaper than in store, and the salesperson threw a fit and made my life difficult when I asked her to match it since I’m not going to pay extra when it’s cheaper online for the same couch at the same store. No resolution or help from higher up in the company either. Will be shopping at Rooms to Go from here on out and will tell others to do the same.
Conner was amazing. I love my new furniture!!!!!!!
Ricky Williams was awesome! Great deal on a beautiful table!
Ricky is the man! He helped us out tremendously, went above and beyond to made sure we had furniture in our new apartment. Thank you Ricky so much!
Great customer service by Virgie the sales rep @ the Ashley/ University Store, she was attentive and helpful with making my purchase , would strongly recommend going to see her
Ricky Williams was very helpful. We were able to look around without feeling pressured and he was readily available whenever we had questions. Our purchase process was smooth and quick.
We came looking for a new furniture set for our living room and Mr. Ben Toro was very helpful and attentive for myself and my mom who approached us as we were looking around and he is also bilingual which is a big plus - we will def come back again. Anyone’s should stop by and ask for him.
Great and knowledgeable associates
Dwayne was amazing. Awesome experience!
Ricky Williams did such a good job !!! Really helped me picked out the perfect furniture !
Bill was a nice guy. And he took care of us very well.
Mr. Ricky Williams was awesome! He explained everything in kitchen English making it easy to understand. We will come back to visit Mr. Ricky Williams again.
Dwayne Baker was amazing! Will certainly return…
Great customer care by Mr. Dwayne Baker!
The sales representative that we had the pleasure of working with was Bill. Bill was on hand to answer all of our questions and help in anyway that he could. We were nervous about buying our first couch together but Bill made the process easy going. We made the purchase and are excited to sit on our cosy new sofa. Thanks Bill.
We originally had a good instore experience but we bought a piece of furniture sight-unseen. It physically did not fit in the space we bought it for the the team was unwilling to work with us. Not only that, but the front desk team repeatedly said the sales associate that sold it to us would call us directly to work it out and he never did. We continued to follow up and no one would help us.
Peter was very helpful a good guy great to work with
Petter was great ask for him
Dwayne was the perfect sales associate friendly and very helpful and knowledgeable 😀
Dwayne was an excellent host. He immediately greeted us upon walking in the store without being overly sales-y. He gave us the time and privacy we needed to discuss our purchase and walked us through the entire transaction. Huge help!
Great all around experience all around! Dwayne made everything seamless for our purchase. Will definitely be back to this location in the future!!
Great experience and customer service by Ricky Williams. He was very personable and knowledgeable. Working with Ricky felt like working with family!
Ben Toro was awesome!! He was efficient and made sure that he gave me correct information. He was very easy to work with and a breath of fresh air after a not-so-pleasant experience at another location. #TeamBen
Ricky Williams is a delight. Came in looking for a sofa, gave me three options within my budget and worked to get me the best price. Super simple and quick, also helped me get the best shipping option available. Will be coming back solely because of my experience with him.
Cousin Ricky Williams was amazing. He helped us find not what we wanted, but what made sense and and for a great price. Nothing but thanks for him
Ricky Williams helped me. He was very patient as I contemplated my purchase. He is also very nice and helpful.
RUN FROM THIS STORE !!! They’re furniture is bad and full of toxins !!!! My children got sick of it.!! They took the firnuture back but still had the nerve to charge me 1,000!!!!!!!! Just go somewhere else !!!! The manager is someone that won’t call you back and the sales people just don’t know nothing
TY was amazing. She went with us through the process and everything went smoothly.
Experience was easy and I was able to get everything I wanted and needed. Excellent customer service,Dewayne Baker was absolutely wonderful 💞
Conner did an excellent job helping my son find a perfect bed for him. I appreciate his help.
Peter was our consultant and he is a keeper. Very knowledgeable, polite, and funny. After consulting with him he knew what our needs and wants were and was very helpful in our making a decision and purchase
Excited to get my new couch
Ricky Williams did an outstanding job of directing me with mattress selections. Our interaction started on the phone with questions being answered. An appointment was scheduled and with continued patience, the transaction was completed. All to my satisfaction . I met Garrett who added to this transaction in a very positive manner. This was a very pleasant afternoon of shopping. My thanks to them both and appreciation .
Great experience. Very helpful
I just wanted say Thank you so much for a great experience Ben Toro gave us his device was great!!!! Thank you Ben!!!
Great help & amazing personality from Ben!
Ricky Williams was a delight in helping purchasing a table and bed frame for my mother and I. Ricky Williams offered his best opinions on all our questions regarding the best quality and financing options for the furniture. He turned an indecisive decision into a clear and concise one with his expertise. I highly recommend Ricky Williams for anyone visiting Ashley Homestore.
Ricky Williams was a great help in providing information and helping find what we were looking for. He was also very entertaining and engaging, making our experience fantastic!
We had a great customer experience with Ricky Williams. He was very helpful. He explained the warranty, delivery timelines and made sure we received all of the Black Friday deals available.
Ricky Williams came to our rescue when I was in his store. Ricky was very attentive and made sure we were satisfied. Ricky Williams was the best salesman ever. I recommend him to anyone that comes to the store.
Dwayne Baker was extremely helpful, patient and informative when I came into the store looking for a couch. He made the process easy and seamless. Go visit him!
Victor was AMAZING! Though I already knew what I wanted when I came in, he made my experience very pleasant and smooth.
Anyone looking to buy some of the best quality furniture come here and see Peter! He will hook you up with the best deals around! Very friendly, helpful and made it easy and stress free to furnish my new home!
I had an excellent experience at Ashley Furniture on McCullough Dr. in Charlotte. I was stuck on a sectional between there and another furniture store. The other place was more affordable for my budget, but after sleeping on it I decided Ashley had better quality and the customer service was superior! Bill Jones provided exceptional customer service and is the main reason I returned to Ashley and made the final decision on my new sectional. He gave great guidance, shared knowledge and was very patient while I was trying to make my decision. Very personable and didn’t feel like a stranger! Check out was smooth sailing! Also, When I was hesitant on the purchase price, financing was offered. I didn’t go that route but I thought it was kind of him to try and make a way so I could get the couch I really wanted! I would recommend Ashley’s furniture and Bill Jones anytime! It will be about 4 weeks before receiving my new sofa so that is the only down fall but it will be worth it! Thank you Bill for all your help. God bless!!
Knowledgeable, informative, friendly salesman. No pressure to make a sale, but was always around to answer questions. Will definitely visit again for our next purchase.
Ben was an absolute joy to work with! He was very patient, answered all of my questions, and was super helpful!
Lydia is the best employee in the whole franchise. She will really go the extra mile to help you find what you want within your budget! Very happy with my experience with her!:)
Great experience! Reggie helped us through the entire thing. We will definitely be back!
Ty was super super cool and nice, to help up with a purchase. She is 100% recommended
Many thanks to Will Jones ,for his excellent service .He made looking and acquiring the sectional that we wanted .May god continue to bless you in the days and years to come , Thank you Ocie and Josi Rivers ,
Ricky Williams was AMAZING! He was kind, helpful, and such a joy to talk to and work with today! Ricky Williams was so great he even caused us to cancel our order with a competing company! If Ricky Williams ran for president, I would vote for him! He’s so awesome, We are going to take him with us on our next vacation! Go see Ricky Williams!
Peter was AMAZING!!!!
Very Professional location, Ben Torro was nice, understanding and patient while we made our final decisions.
This place was amazing, very clean and professional, We bought a Bed Frame, bed mattress and couch. Ben Toro was nice and understanding, and very patient with us while we were deciding what couch we got.
Dwayne was great and patient. I got all my furnitures ordered with the perfect delivery date. Everyone else in the store were also very friendly. I felt great spending my money here. I’ll def be back!
Our salesperson, Virgie was extremely helpful and knowledgeable. She also gave us space and time to discuss the pros and cons of prospective purchases in private before making our final decision. A great experience.
Ricky Williams was an AWESOME salesman & helped me get a wonderful coffee table!!! Thank you so much Ricky!!
Ricky Williams was very helpful and made the entire buying experience easy and helpful. He and Lani make a great team!
Ricky Williams was great to work with. Great perspective and insight. Will definitely work with him again in the future.
Bill maybe the nicest “salesman” we’ve encountered. No hard sell, very knowledgeable and super friendly and helpful. When we need more furniture, we’re going to Bill. Six stars!
Ricky Williams is excellent
Ricky Williams was amazing! He is so knowledgeable and took his time with us.
Ricky Williams was an amazing salesman. Ricky Williams was very knowledgeable and personable. Go see Ricky Williams for your furniture needs!
We had the best experience with Peter! He was so helpful. Love everything we decided on!
Ellie super helpful and so kind 🙏🏻🙏🏻
Great deals with awesome assistance and service from Ben Toro.
Ricky Williams is a great salesmanship and very knowledgeable. I would highly recommend.
Victor is amazing!!!! He helped me from start to finish and is so friendly! He really gets to know your needs and even came in on his day off to help us choose the final color!! I recommend him to anyone!! Please check Ashley Furniture out in university and go see Victor. We will for sure be going back to see him!!
I had an awesome experience with my sales person. She was caring and worked everything out for me.
Our experience was amazing. Ben was really helpful and knows how to make someone special. He really cares for his customers and gave us different options at the moment to choose the right mattress. If you want someone who cares for your needs, ask for Ben !
We love Ashley’s and just came back for the third time. Lydia is awesome, she had our quote ready when we arrived and even helped find an alternative solution for an outdoor furniture piece. Highly recommend.
Dwayne Baker was amazing!! Super friendly, knowledgeable and professional. Walked us through the entire process and had us trying out different mattresses and reclining chairs!! Best service ever!!
Dwayne Baker is amazing and so friendly. Helped us out and managed to get us everything we need. He’s the best!!!👍
Ricky Williams is the best. Ricky Williams helped us get a great deal on an awesome bed frame. Ricky Williams also
Thanks Peter!! Such great big help 🙌🏽
Virgie was so helpful!! Will most definitely be shopping here again!
Found what we wanted and ended up with good pricing. Store matches the online pricing. Had to go to a couple stores to see samples since they offer so much and only able to have so many in showroom
This is such an amazing location with an amazing staff. Ty has been a great sales rep for me and my family with great expertise and insight. She is such an asset to this location. If you are looking for a stress free buying experience bring your business here. You will not regret it!
It was wonderful working with Virgie! She was very helpful!!
My husband and I went in looking for living room furniture and was assisted by Casey. Casey was very helpful and knowledgeable of the products and we left pleased with our purchase. We had some concerns with the invoice and went back the next day to straighten it out. Met with Casey again who was very patient and understanding when listening to our concerns. Casey was able to work everything out and even got us a lower price! Customer service was excellent and I can't wait to receive my new furniture.
Dwayne made our experience at Ashley Furniture very easy and seamless. Very friendly and personable. We will definitely be back. Thank you for all your help.
We visited the University City location and Virgie is the person you need to help you out. Knowledgeable, professional, patient and extremely helpful.
Peter was super helpful in helping me choose my couch! Peter went out of his way to help me find the best deal and save money. The customer service here was amazing. I would recommend this location to anyone looking for new furniture!
Peter was amazing!! Great customer service!
Micah was great to work with. Very pleasant and patient. Will definitely be back to see him for future purchases.
Casey provided excellent service and really worked with my budget!
Casey was absolutely amazing and patient. He helped my family choose the right furniture and we are grateful
Mr. Ricky was the best!! He was so personable and offered great knowledge on all the furniture. My fiancé and I were in and out in under an hour with everything we needed for our bedroom. Ricky Williams is the man to see for all your furniture needs. Tip: Get the warranty!! It’s worth it.
Ben Toro found me roaming the store and assisted me right away. He quickly helped me with my purchases and helped me find additional items I was looking for. Very fast and friendly.
Rod Wright was amazing! The best salesperson we’ve ever worked with. Made the whole process very smooth and seamless ! Well Certainly come back for more !
I can't say enough good things about Dwayne Baker. He helped me find the perfect piece of furniture for my living room. I really enjoyed his friendly style and the way he gave me to space to think over my decision. He definitely understands what the customer needs in terms of products and the appropiate amount social interaction to make the sale. Bravo Dwayne!!!
The staff is AWESOME. I coming back all my needs
Ricky Williams was the best! When I walked in he immediately was up and ready for any questions I had. I showed him photos of the items I was looking for and he was able to tell me when they were going to be available. Ricky Williams is the best!
Dwayne Baker was awesome! He walked us through all options and was very informative of ongoing discounts
The team was so helping in making the shopping and purchase experience easy and enjoyable. They helped me see if the reconfigured couch would work in my living space, and communicated purchase options of financing, delivery, and the optional warranty well. I typically have a hard time making choices when it comes to furniture/home decor, and she made it much less intimidating. The wait time on the couch is only about 4 weeks, which is the shortest I’ve seen recently.
I came to buy some furniture to help my family during the Hurricane and Mr Ricky did an amazing job of getting me a good value on a limit. Not only was he knowledgeable but didn’t rush me nor tried to give me what I didn’t want. I was pleased to work with Mr Ricky, and as a fellow device member I thank him for his service and thank him for being so patient. If you are ever in need furniture and are in the University City area in Charlotte, NC ask for Mr Ricky Williams!
We done everything online and over the phone and it has been a smooth experience. The salesman on the phone has been very helpful with us placing our order.
Ben was a dream to do work with! Extremely attentive, knowledgeable and not pushy!! Totally appreciative!
Ben was awesome! Helped me find exactly what I was looking for!
Reggie did a great job helping pick out our new furniture, great customer service and very knowledgeable!
Called the day before about a recliner we had seen on the webpage. Went to the store and met with Victor at the location near UNC Charlotte. Victor was great and quickly provided us with the information we needed to do the 12 months same as cash program. Very pleased with the price and customer service. Would recommend Victor and Ashley furniture.
I purchased a Living room sectional and had a problem with the delivery but Sales Manager Peter at the Charlotte, McCullough Dr, was amazingly helpful and resolved the issue.Now we have a beautiful new Living-room with our new furniture. Special thanks to Lydia who was helpful with our initial purchase. I recommend working with them!
Ricky Williams was awesome.
Ricky Williams made the process very easy and was very personable throughout the entire process. Ricky Williams seems like he is a really genuine person. And not just a salesperson trying to sell you something. Thanks Ricky Williams for helping me and my fiance with purchasing a sofa!
So, I walked in the store knowing exactly what I wanted. Peter greeted me with a pleasant smile, sat me down and got me exactly what I needed. This store and tan is extremely friendly!!
Ben was absolutely amazing!
Awesome! Awesome! experiance with Ben. Very knowledgeable and will definitely get my repeat buisness. He doesn't rush or hover over you but is near enough to newer any questions you may have. Go down and see Ben.
Fantastic shopping experience today at Ashley’s, thanks to the knowledge, expertise and dedication of sales manager Peter Muesing. Peter cheerfully greeted us when we arrived and asked if we were looking for anything specifically but never engaged in any high pressure sales pitches or tactics - just solid information on benefits and options available to get exactly what we wanted at the best possible prices. Peter was like a walking encyclopedia on not only the vast inventory of furniture at Ashley’s but also his familiarity with what we already had or were considering from other stores. Throughout our time with him, he was extremely professional and friendly which contributed to this being the best experience that I’ve ever had while shopping for furniture. We will definitely be contacting Peter at Ashley’s for our next purchases and recommend that others do the same!
Peter was absolutely fantastic! Fantastic shopping experience!
Thank you Ben For your attention to detail and helping us find the perfect sectional!
They made me feel like welcome during this football season
Reggie Harvey was very professional and kind today in assisting me with my purchase.
We had an outstanding experience working with Virgie. She is very knowledgeable and listened to our wish list while guiding us through several options. She did a great job of being patient, personable, and answered all our questions!
Virgie Gore did a great job helping us today. She made our experience less stressful.
This was the best experience I’ve had in a while where the sales man was very patient and through with explaining the types of furniture pieces and quality I was seeking.
I had a wonderful showing and time with representative Micah Bailey@ the 430 E. McCullough Dr in Charlotte, NC. He was fantastic concerning my order and added items that I came across needing at a later time for my home! His presence gave me the confidence in this Ashley Furniture store. I'm glad I came in on 9/18/22. It truly was a blessing!! Thanks Micah!! 😊
Ben was great. He was very patient with us as we made up our minds on which sofa we wanted. He didn’t try to upsale us or pressure us in any way. Excellent.
Dwayne was very knowledgeable and professional. It was a great shopping experience with him. Would definitely recommend shopping with him
I had been in a form of customer service all of my life, so I know what it is to receive impeccable customer service…. This is what my sales lady Lydia provided. . I came in looking for my daughter a living room set, but she resides in Texas and unfortunately, the item could not be shipped to her. However, Lydia was so patient and understanding, I ended up purchasing a living room set, server and accessories! I came to spend under $1000 but ended I up spending nearly $6,000.00. This attests to the way I was treated and the quality furniture that Ashley provided. This was my first time shopping at Ashley Furniture and thanks to Lydia, i will be a continuous shopper. I highly recommend!
Wonderful experience! Virgie was an absolutely amazing rep! She was patient and worked with me to get everything I wanted! Dwayne, the manager there assisted us at the end with the final touches and I am leaving a very very happy customer! Highly recommend going to Ashley Furniture in the University Area!!!
Conner was great!
Peter was absolutely amazing! This was my first time visiting this particular location, and I’ve got to say…I will definitely be back. When I entered those doors, he greeted me with such enthusiasm. You can tell that he really enjoys his work, and that makes all the difference for a consumer. He took his time with me and answered all of my questions. I couldn’t have asked for a better person to work with. Ashley Furniture, you have a fantastic sales manager there. He is truly a great representation of what customer service and customer commitment is all about. Other locations need to take a page out of his book. Thank you Peter! -Tiffany W.
My family and I had an awesome experience working with Manager Dwayne at Ashley. He was very knowledgeable and professional and took care of all of needs from bedding to dining room furniture. Looking forward to seeing how everything looks in our new home.
Lydia did great helping me find a sectional!
Michah Bailey is so wonderful to work with! He has great style, is very knowledgeable and is patient with his customers! I have experienced two separate buying occasions with him and would recommend him whole heartedly.
Peter was Awesome!!!!
We have visited this store trying to purchase furniture for our new home. The customer service is excellent. Ty was a great help!! She was patient and very informative about each product. Can’t wait to see the set inside when it’s delivered!
My sales associate Lydia at the Ashley’s Home Store in Charlotte, NC University Area is awesome!
Ricky Williams was amazing, he helped me find everything I needed for my new apartment. I highly recommend requesting him to help! He is definitely the best!! :)
Great customer service, prompt and courteous customer service!
Peter rocks, go see him to get your furniture!
We had a great experience buying a sofa set with Ricky Williams' help. He has excellent customer service and gets our recommendation! If you are looking for any pieces for your home, go and ask for Ricky Williams :)
Peter was amazing and so patience
Connor was an outstanding representative and we felt very comfortable and not pressured at all. Great. Experience thx Connor
Reggie was my sales person at the Charlotte, NC location. I walked in to get only a couch and walked out getting a chair as well. His pleasantries and experience were top notch! It was greatly appreciated. I see myself returning for sure for other items.
Reggie is the GOAT!
Excelente atención muy agradecido por su ayuda en mi idioma Ben Toro
Dwayne is awesome to deal with even when we change our minds 100 times. He takes care of you.
Ricky Williams is a tremendous help!! Made our shopping experience perfect!
Dwayne Baker made buying a breeze!
Peter was phenomenal! We went in just to look and he showed us a couch we fell in love with instantly. He answered any questions we had and gave us the best deal on our new couch! He worked to accommodate us and we really appreciate it. We will definitely come back and ask for Peter for the rest of our furniture!!!
We had a great experience at this location. The associate who helped us, Ben Torro, was so kind, honest, and genuine throughout the whole process. Garrett the GM also took time out to work us through our questions and concerns, and we really appreciated it. The staff is great here, 100/10 recommend
Ricky was awesome! Gave great input and helped us find the ideal piece to complete our living room!
Very professional, friendly & courteous that makes you feel right at home. I will let all my friends & family know to shop at ASHLEY.
Rod Wright is one of the best sale agents I've encountered at any furniture store. He was very informative and very understanding of our needs. No one is better.
Ricky Williams is the best!! Only reason we buy from Ashley Furniture!!! Go ask for Ricky!
Peter did great with helping us find our dream couch 10/10 service!!
peter was super helpful and great!
Victor was great! Excellent customer service!
Nice staff
Victor was amazing! Great customer service and helped me find exactly what I needed. Thank you
I would like to thank Ben Toro for his help with helping me choose bedroom furniture! He was so nice and helpful! Definitely enjoyed speaking with him!
Would like to thank Ben Toro for all his help with my family looking for bed furniture. He was excellent!
I had an awesome shopping experience with Rod aka Curtain Rod. He was super helpful when my husband and I were browsing on a Sunday. The following day we made our purchase with Peter Muesing. He too was super helpful with getting our order processed. Mr. Williams...thanks for your help. My husband is happy with me.
Ricky Williams provided us amazing customer service! He was knowledgeable, friendly, funny, and did not overwhelm us as we shopped. We appreciated his approach and his demeanor!
Around the 4th of July I stopped into Ashley and was greeted by a sales man named Conner I’m hopes of finding a new king size mattress. He spent so much time with me and was extremely patient. I did not purchase my mattress that day but returned a few weeks later. I asked for Conner as he deserved the sale. He remembered me and even introduced me to his sales manager Dwayne. They both were extremely kind and provided exceptional service. If your in need of furniture please take a minute to visit this location and ask for Connor and Dwayne. You won’t be disappointed.
Dwayne Baker was awesome. His knowledge and willingness to be patient with me and answer all of my questions was amazing... I will definitely be shopping here again.
Dwayne Bake was awesome! Excellent customer service skills. Top notch. He went above and beyond. Wonderful!!
Ricky Williams is superb! He went above and beyond. He deserves 10 stars :)
Peter and Dyane were incredibly knowledgeable, friendly and professional. Amazing service
Ben helped me find the perfect couch and he was very professional, patient, and friendly :)
Connor was very helpful. Got done quickly and easily
They have delivered the wrong chair 3 times now. The chair my husband picked on in the store apparently has the wrong item number associated with it, so they keep sending the wrong chair and not the one he picked out. Instead of trying to find out what the correct item number associated with the chair is, I guess they just keep sending the same one. At this point we are done trying to solve this issue, but make sure to double check what you order. Update: delivery attempt number #4. Once again, they come with the SAME wrong chair. Fast forward a few days, the guy from the store finally reached out and said he sees what the issue and that he will get it resolved. Said delivery attempt #5 would take place Friday with the correct chair this time but they were a no show. Honestly laughable at this point lol.
Ricky Williams was very pleasant to work with. He initially helped me over the phone and then in store to complete my purchase. It was a very easy process to work with Ricky Williams. He provided excellent customer service and professionalism.
AMAZING EXPERIENCE!! Lani was so helpful with everything I needed! I had an experience with a driver and was provided compensation on behalf of this experience from customer service for Ashley furniture. They take care of their customers and truly care about helping you out and finding what you’re looking for! I love how my living room came together with everything. Thank you so much!!
Great experience. Sales was very nice and very knowledgeable will return To Ashkey in the future for furniture
Ricky is our furniture man! He was awesome and made sure we got what we wanted! Thanks a bunch Ricky!
Rod was amazing this is the second time after a year of me coming back to Ashley to purchase with him! Thanks again Rod
Rod Wright helped me from the minute I walked in and got me EXACTLY what I need with no hassle. Couldn’t have asked for better service!
Micah my sales person was so awesome! he was no pressure but knowledgeable and took time to help my husband and I. Ask for Micah!!!
As soon as we got there we were greeted with a smile by Pete! He was a great help and helped us find exactly what we were looking for! Quick tip: have an idea of what you’re looking for!
Ricky Williams was awesome! Very personal! Ricky took time to explain all details of our purchase. We will be coming back to see you next time Ricky!!
Ricky Williams was awesome!! He helped my husband find what he needed and waited patiently until I arrived for final opinion!
I sold my home and purchased a new home and Peter was extremely patient and helpful! I would highly recommend if you're purchasing furniture at this location to ask for Peter he goes above and beyond!!
Ricky Williams is the man! 5 stars for this guy and the great experience he gave us at Ashley. It's time he goes to the beach.
Great experience with Ricky Williams!
Got a new dining set yesterday , Ricky Williams assisted us in picking the right set for our home, he provided us with excellent customer service.
Ricky Williams was very helpful, professional, And very knowledgeable of the product . We will definitely buy from him again!
Great buying experience with Ricky Williams once again! A Pro that knows his stuff and helped us get what we wanted quickly, with outstanding customer service.
Lydia was incredibly helpful in helping us find the perfect couch! She was patient and understanding while we searched for the right fit and even stayed past closing time to help us finish up. Would highly recommend!
One of the best experiences at this location with rep. Ricky Williams. If you want to by furniture i would highly recommend come here and ask for Ricky Williams he will take care of you.
Rod Wright is the goat
Ricky Williams was the most helpful sales associate, and a pleasure to work with.
It was a pleasure working with Rod Wright. He was very friendly and answered all of my questions.
Great service from Dwayne!
I visited the store today looking for a dining room table. I was promptly and pleasantly greeted by Ricky Williams. He proceeded to help me and show me several options to fit both my style and my budget. Ricky was so patient as I mixed and matched items to make sure I found exactly what I wanted. He explained my purchase options and I felt great about my new dining room table. I’m so excited! If you’re looking for great, patient and knowledgeable service be sure to ask for Ricky Williams.
Rod Wright was amazing at helping me find a couch! Took less than 30mins and I absolutely love it
Dwayne was great associate. He got me in and out and no time
We had went into multiple furniture stores and could not find anything we liked and on top of all that the service just wasn’t that great. We figured we would try Ashley furniture and I’m super glad that we did. Right when I walked in with my wife and family we were greeted immediately by someone name Ben Toro (HANDS DOWN THE BEST). If it was not for Ben, I wonder if we would have bought the furniture. He was amazing to work with and extremely friendly. He could even tell that I was Middle Eastern and after talking with him for a few minutes we turned out to be from similar countries (neighboring counties). He explained everything in detail and you can tell that he truly cared about our experience in finding the best furniture for us. Not once did he push us on anything. Instead he was able to ask the right questions to figure out what we wanted and made suggestions off that. Ben is hands-down the best associate I have ever met when furniture shopping. We have a couple more items that we need for the home and I’ll definitely be back to see Ben Toro. He gets 5 stars for sure. Thank you so much Ben for making this such a pleasant experience after a long day waisted at other furniture stores.
(Translated by Google) Ben Toro Excellent worker someone exceptional I wish and in each of his branches he had workers with excellent work and better attention we could not have had (Original) Ben Toro Exelente trabajador alguien excepcional ojalá y en cada una de sus sucursales tuviera trabajadores con el Exelente trabajo y mejor atención no pudimos haber tenido
Dwayne IS THE BEST! He will hook you up with the best deals and efficient time!
Great service! Thank you Peter for all of your help!
Rick worked with us and he did an amazing job! I met him a few days before we actually purchased and he helped me with finding pieces of furniture we loved and made sure to let us know when the pieces would be available for delivery. He greeted us at the door the day we came to purchase. Rick was incredibly friendly and knowledgeable. I highly recommend to anyone looking for furniture of any sort to come visit Rick over here at Ashley. Thank you Rick for all of your help and we will be back for that bed!
Rod was very helpful.
Dewayne is always so helpful and very knowledgeable about the products. Its been a pleasure working with him.
Virgie is AMAZING. She was helpful and patient. She was also very knowledgeable and was truly concerned about my happiness with the products purchased. Recommend this store and her to everyone
Ricky Williams provided excellent service! Stop in and see Ricky if you’re in Charlotte.
I was sold a box spring that doesn't work for the type of bed frame that I purchased....I was eventually able to get someone to understand this after multiple calls. Then multiple calls later, I was able to get someone to "deliver" a boxspring, however the delivery was to just pick up the box spring that was too large.....now if I could just get someone to arrange the delivery for the new box spring, that would be great. This has been a disappointing experience....poor follow up....When I was interested in purchasing the follow up was superb. I will not purchase from this store again. Will either choose a different company or a different Ashley. Never have experienced this level of poor customer service from competitors. Disappointing. Expected more. I purchased on June 16....it is now July 20th. 7/27/2022...UPDATE....The correct bunkie board was delivered today. I had to call twice a week for a few weeks and write a review in order to get results, which is unfortunate. My advice is to be persistent. The response to my review seemed to lead to quicker results.
Victor was very helpful today. Very friendly and knowledgeable about the products. If you’re ever in the university area ask for him!
Mr Williams was the best.
I was helped by Victor! Hands down the most welcoming and helpful salesman I’ve ever worked with, not to mention his patience. The ambiance of the store in general was really welcoming. This helped with me being new to Charlotte 🥰
Ricky William gave outstanding customer service. Ricky was pleasant and a joy to work with. Ricky was knowledgable of Askley products. Thank Ricky for helping me furnish my house.
Rickie Williams was gray and you buy from him and Ashley again
Lou was really friendly and helped us explore the store according to our taste. We'll be back to purchase once we decide on a model. Thanks, Lou!
Bill did a wonderful job... and was helpful everystep of the way...
Rod Wright was an amazing sales rep for us!!!
Ask for Peter!!! He is awesome!!!! The best experience ever!!!!!
Rod Wright assisted me with my purchase. I had a great experience. He was knowledgeable and pleasant, and I am pleased with the selection I made with his help.
Absolute nightmare. Ordered bedroom furniture on January 9 2022. It's July 15th and have still not received our bedroom furniture. Was told 6 to 8 weeks. Now being told August 5. The lies have been numerous and I've just stopped listening to them because it's something different every time. Seriously considering just cancelling all together.
I was treated with the up most respect and courtesy by Ricki Willams he is an amazing sales person that helped me I recommend you ask for him when you enter those doors.
Bill is amazing. He listened and did not rush me to make a decision.
Rod was AWESOME
I had a great shopping experience - great selection of furniture and helpful staff. Ask for Peter - he made my shopping experience easy and hassle free!
Bill was our sales guy, he helped out so much and got us exactly what we wanted. Great experience
Bill was amazing. Very helpful!
Had a great experiences at the university location and Virgi was amazing
Lani & Mya we’re AMAZING! So friendly, very helpful, and extra patient for someone indecisive like me!
Update: Came back a year later for Ricky. He's still incredible and helped me get a new sectional. I will continue to purchase from him. Thanks Ricky! Beyond impressed. Ricky Williams was very professional and courtesy and I left with exactly what I came in for. Would gladly come purchase from Ricky again
Peter is the man to go to for ANY furniture needs he is very knowledgeable and professional!!! See him you won’t be sorry!!!!
Bill and Peter are so very so helpful. They took their time on helping me. And giving us all the good help. Very good very satisfied... We will definitely recommend and come back.
Bill was tha best 👌 he was very helpful Peter was also very helpful these guys will make your experience here smooth i will definitely buy here again
Dwayne was excellent! Super happy with how easy the process of furnishing our new home was.
Great worker with Lani Sinclair she is great person to work with for all the right reasons. I would recommend my friends and I think if you give her a chance you will do the same.
Ricky Williams was the best sales guy I envoys in such a long time. With the shortage of employees all around the world it was so refreshing to have a nice professional
Dwayne was amazing! He made the entire process so easy! Answered all questions and was extremely knowledgeable!
Ricky Williams was so helpful with the purchase of our dining room set.
Peter was excellent at assisting me with my purchase. He was attentive and knowledgeable about any question I asked.
Ricky Williams his service was wonderful, he was helpful and knowledgeable, even though I did not make a purchase today I will certainly come back to see him when I am ready to buy
I worked with Ty and she was fabulous and very attentive to my needs and was very knowlegeable of the furniture and the products. I really enjoyed the experience and I will be returning for future purchases. Thank you.
Dwayne Baker was excellent. He was knowledgeable and provided good information overall. I came back to meet him from fort mill and place the order just because of good customer service. Will shop here again !!!
My husband and I walked through the door and was immediately greeted by Dwayne. He was so friendly, polite and he really knew his inventory. We ended up buying a bedroom suite from him and will return when we need anything else. Dayne made my shopping express very pleasant. He is such an asset to Ashley furniture. If you are looking to furniture shop please ash for him you will be glad that you did.
Ask for Victor! He was Awesome!!
Salesperson MS Lydia Whitelaw, greeted me at the entrance with a big smile and explained the Sales going on. As I browsed around, she came back and asked politely if I had any questions. When I decided on what I was going purchased, She explained the store protection plan and savings. I felt really good about the sale and services provided.
Rod Wright was great! We had a lot of question and concerns (pets/lifestyle) when looking for a new living room set-up. We knew we wanted leather but not sure about sofa or sectional/reclining vs non-reclining. He showed us around answered our concerns but was NEVER pushy. After much time we settled on our purchase. Never felt pressured or that we were wasting his time. He would help others and give my husband and I time to discuss our thoughts. Very great experience. I tend to get annoyed with pushy sales people and shut down. Didn't have any issues. Added bonus, the items purchased will be delivered in a matter of days and not 3mths like another store we visited. Thanks for your assistance Rod!
We just bought a recliner and Peter was absolutely awesome! Fantastic experience. Thank you!!
Excellent customer service. Peter Muesing was our salesman
Ricky Williams was the best sales consultant! Quick and efficient. He even measured the furniture for me as I forgot my tape measure. Great experience!!
Peter was very helpful.
Peter was very helpful and attentive he helped us through the entire financing process and made everything extremely easy. Will be returning to this Ashley in the future
Peter was very helpful and patient.
Rod Wright was an excellent salesman. He helped us purchase a lift-top coffee table and the protection plan that covers us for five years! He made it a great experience for us and we’ll be repeat customers for sure.
Good selections Courteous staff Will go back
Peter was AMAZING. Great customer service, friendly knowledgeable and made process effortless . When you come in ask for Peter … SERIOUSLY
Virgie Gore was the coolest salesperson that we have ever worked with. Recommend everytime. Will be back and definitely work with her again.
Ask for peter he was awesome!!
Ricky Williams helped us out found us the exact couch we were looking for.
Peter was fantastic !!
I had an amazing experience. My wife and I worked with Rod and honestly he made us feel like family. I will absolutely be back again!
Rod White was a great pleasure to work with.
We just had a wonderful experience shopping with Ashley Homestore! Our salesman, Rod Wright could not have been more helpful and made sure we were totally satisfied with all of our purchases. He even stayed late to make sure everything went smoothly. Could not have asked for better!!
Ricky William’s is a very good salesman. I enjoy talking with him.
I had an amazing shopping experience, Ben Toro and Victor was very kind and pleasant to work with.
We just recently moved in to the area from South Florida and were in need of new beds for our home. Our experience from the minute we walked in was very pleasant. We were greeting by Virgie and she was very helpful in choosing the bedroom set we needed.
As soon as we walked in we were greeted by Virgie, she was very helpful and made our buying experience very pleasant.
Ricky Williams gave us great customer service!
We had Virgie G. Helped us out on our search for a new couch! She was great and patient with us. Gave us good advice and showed good pieces. She didn't 'push' anything on us like most sales people do. She let us look around and was very helpful when needed.
Rod Wright excellent service!!! Took care of everything we needed!
Wonderful experience! Got exactly what we needed and Ricky Williams was extremely knowledgeable and helpful. Will absolutely be back to see Ricky for our next purchase!
Ricky Williams was and is the absolute BEST , patient and honest salesman!!! Thank you 😊
Virgie was excellent!!! Found our perfect couch
Ricky Williams was awesome and my experience was so pleasant thanks to him.
Dewayne took the best care of me! As always, thank you for your great customer service and experience!!! If I could give 10 stars I truly would!
Rod Wright was an excellent help getting us some wonderful nightstands in our budget! we went to several other stores and got the best for our money here
Great service from the moment I walked through the door! Rod Wright was patient, listened to what I needed and I found exactly what I was looking for quickly. Bonus- it will be delivered in a week!
Dwayne Baker helped us choose and order furniture for our new home. We couldn’t be more excited to see the new pieces in our home! He was extremely patient throughout the process and walked us through each detail. Very impressed!
Rod Wright gave us excellent service and was very kind and professional. 10/10 recommend :)
Mr.Rod Wright , was a great sales rep he was very efficient and helpful ! I have been going to furniture stores non-stop for the past 3 days and received little to no help ! He is awesome I recommend him to any and everyone !
Vergie was really great the couch I was looking for wasn't there she helped find one I feel in love with!
I visited Ashley Home store for the first time and Ricky Williams helped me find my dream sofa! Ricky was very professional and great communication throughout the entire process . 10/10 If you’re looking for home decor , Look for Ricky at Ashley Homestore. He’s got you covered !!
Ricky Williams was a great help with finding my couch for my new apartment. If you ever come in I would definitely recommend you to ask for him!!!!
Came into today with my husband and had an amazing experience! Peter was so so helpful and super knowledgeable on all the products the store had! He answered our many questions and we will definitely be back to purchase more items! Can’t recommend this store enough.
We had a great experience today when we came to Ashley Furniture to look for a bed frame. We walked around for a long time because we found so many other pieces of furniture we liked. What made our experience even better was running into Peter. He was a huge help in explaining different options available to us and hooked us up with a fantastic deal. We bought a bed frame, dresser, and 2 night stands that we LOVE for less money than we thought we might have to pay on just a bed frame. We will definitely be back soon for more things needed for our new home!
Mr. Ricky Williams was very helpful
Dwayne was very knowledgeable and provided me with excellent service. With his expertise I am able to finally make my apartment feel like a home! Thank you! :)
Dwayne was very knowledgeable of all products in the store. He was very patient and did NOT try to up sale us. He allowed us to go with our preferences and graciously gave his progressional opinion. We will be back!!!
We came in to complete an order we were quoted for and we were blessed to be helped by Mr. Ricky Williams. He was so knowledgeable, thorough, and helped us with a great attitude, even though he knew he wouldn’t get the sale because we had just missed our sales person, Peter (who was also awesome). He didn’t have to help and he did not have to be so helpful, but we were grateful he was! Our entire experience was great!
Ricky was amazing! He was able to help us find a perfect couch & rug in one day for our new home! He was also able to get us a wonderful discount. He was so attentive, funny & kind with our time & needs for our new home. Thank you Ricky!
Today I visited Ashley’s E. McCullogh of Charlotte, and I am a very much satisfied with my experience. Upon arrival I was greeted kindly by a team expert, Rod. Rod was very professional, reliable and showed great initiative. He was vey patient with my while I found the perfect bedroom set that best fit my needs, budget and personal satisfaction. And to say the least the bedroom set and mattress is perfect match for me. Thank you Ashley’s Furniture and thank you Rod!!!!
Rod Wright was wonderful to work with picking out new livingroom furniture.
𝐃𝐨 𝐧𝐨𝐭 𝐈 𝐫𝐞𝐩𝐞𝐚𝐭 𝐝𝐨 𝐧𝐨𝐭 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐚𝐧𝐲 𝐟𝐮𝐫𝐧𝐢𝐭𝐮𝐫𝐞 𝐟𝐫𝐨𝐦 𝐭𝐡𝐢𝐬 𝐬𝐭𝐨𝐫𝐞. 𝐓𝐡𝐞𝐢𝐫 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬 𝐚𝐫𝐞 𝐭𝐫𝐚𝐢𝐧𝐞𝐝 𝐭𝐨 𝐩𝐫𝐨𝐭𝐞𝐜𝐭 𝐭𝐡𝐞𝐢𝐫 𝐮𝐧𝐟𝐚𝐢𝐫 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬. 𝐄𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐥𝐲 𝐚𝐭 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐭𝐯𝐢𝐜𝐞 𝐢𝐧 𝐅𝐨𝐫𝐭 𝐌𝐢𝐥𝐥. 𝐓𝐡𝐞 𝐟𝐮𝐫𝐧𝐢𝐭𝐮𝐫𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐢𝐬 𝐥𝐨𝐬𝐭 𝐧𝐨𝐭 𝐰𝐡𝐚𝐭 𝐢𝐭 𝐮𝐬𝐞 𝐭𝐨 𝐛𝐞 𝐭𝐡𝐨𝐬𝐞 𝐝𝐚𝐲𝐬 𝐚𝐫𝐞 𝐠𝐨𝐧𝐞 𝐬𝐞𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟. 𝐀𝐟𝐭𝐞𝐫 𝟑 𝐞𝐱𝐜𝐡𝐚𝐧𝐠𝐞𝐬 𝐰𝐞 𝐟𝐢𝐧𝐧𝐚𝐥𝐥𝐲 𝐠𝐨𝐭 𝐚 𝐫𝐞𝐟𝐮𝐧𝐝. 𝐍𝐨𝐭 𝐫𝐞𝐚𝐥𝐥𝐲. 𝐒𝐨 𝐀𝐬𝐡𝐥𝐞𝐲𝐬 𝐩𝐢𝐜𝐤𝐞𝐝 𝐮𝐩 𝐭𝐡𝐞 𝐟𝐮𝐫𝐧𝐢𝐭𝐮𝐫𝐞 𝐠𝐨𝐭 𝐩𝐚𝐢𝐝 𝐟𝐨𝐫 𝐢𝐭 𝐚𝐧𝐝 𝐧𝐨𝐰 𝐈 𝐬𝐭𝐢𝐥𝐥 𝐨𝐰𝐞 𝐦𝐲 𝐛𝐚𝐧𝐤. 𝐈 𝐚𝐦 𝐬𝐭𝐢𝐥𝐥 𝐩𝐚𝐲𝐢𝐧𝐠 𝐟𝐨𝐫 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐈 𝐝𝐨𝐧𝐭 𝐡𝐚𝐯𝐞. 𝐀𝐧𝐲𝐨𝐧𝐞 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐤𝐧𝐨𝐰 𝐡𝐨𝐰 𝐦𝐚𝐧𝐲 𝐭𝐢𝐦𝐞𝐬 𝐰𝐞 𝐰𝐞𝐧𝐭 𝐭𝐨 𝐭𝐡𝐞 𝐬𝐭𝐨𝐫𝐞 𝐧𝐨𝐭𝐡𝐢𝐧𝐠 𝐰𝐚𝐬 𝐝𝐨𝐧𝐞 𝐲𝐞𝐭. 𝐖𝐡𝐨 𝐬𝐡𝐨𝐮𝐥𝐝 𝐰𝐞 𝐛𝐥𝐚𝐦𝐞 𝐋𝐲𝐝𝐢𝐚 𝐭𝐡𝐞 𝐬𝐚𝐥𝐞𝐩𝐞𝐫𝐬𝐨𝐧. 𝐌𝐬 𝐇𝐚𝐳𝐞𝐥𝐥 𝐭𝐡𝐚𝐭 𝐰𝐚𝐬 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐨𝐧 𝐢 𝐟𝐨𝐫 𝐚 𝐦𝐨𝐧𝐭𝐡 𝐧𝐨𝐰 𝐍𝐞𝐱𝐭 𝐬𝐭𝐞𝐩 𝐬𝐞𝐞𝐤 𝐜𝐨𝐮𝐧𝐬𝐞𝐥. 𝐃𝐨 𝐈 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐠𝐨 𝐭𝐨 𝐭𝐡𝐨𝐬𝐞 𝐥𝐞𝐧𝐠𝐡𝐭𝐬? 𝐈 𝐰𝐢𝐥𝐥 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮 𝐩𝐨𝐬𝐭𝐞𝐝
Rod came in and helped me fully furnish my apartment with great prices and perfect availability Great customer service and Great representative!
Vergie was very helpful and very knowledgeable, experience was very great with her.
We went in to look at mattresses and Peter helped us get situated with a brand new mattress and frame out the door! Incredible service and a pleasure to work with, highly recommend.
Virgie was so helpful and friendly. She was the only one to ask if I needed help after being in the store for over 40 minutes. So ask for Virgie 👍🏽
I really enjoyed the customer service that Peter gave us. He is absolutely outstanding! We loved how Peter went above and beyond to make us feel comfortable with our purchase. We are excited about our purchase and Peter will always be our go to person. Thank you Peter for being awesome!
Ricky Williams is the bomb❤️
Lydia greeted us and helped us find what we were looking for. Very satisfied with the experience so far. Expecting delivery two days from now.
Dwayne, Victor, and Peter are absolutely amazing! They made the purchasing of a new sofa set a great experience. I left feeling like they wanted me to be a customer! They were willing to take the time help us find a perfect couch and worked with us. They were patient and even didn't make us feel rushed to leave due closing time.
Ricky Williams was our sales assistant and was very helpful. He wasn’t pushy and as soon as we had any questions he was right there with the answers. Ricky Williams has a great sense of humor and made our purchase at Ashley furniture the best experience we ever had buying furniture. If you need furniture see Ricky!!
ROD the salesman did an awesome job. Great customer service and very knowledgeable! We will be back!
Virgie was extremely helpful in helping us find a new sofa for our apartment, best customer service we could’ve asked for.
Virgie did such an awesome job! She helped me secure my first big girl couch for an awesome price 😎 She was very sweet & patient - come see Virgie!
Virgie provides exceptional customer service! She was so patient in helping us select the perfect sofa for our family room. Her interior design experience and knowledge definitely came through! Thanks Virgie!!!
Peter rocks! Super nice and knowledgeable. He was very transparent and made our purchase very seamless. Thank you Peter!
Micah provided excellent, honest, and detailed service to our entire family while we chose our furniture.
Rod Wright is phenomenol!! Great customer service and awesome personality. I couldnt have asked for a better experience at the Ashley Homestore today.. He's truly an asset to the store!!
Rod Wright was great.
Ricky Williams was very friendly and knowledgeable.
Ricky Williams was so helpful and friendly
I had amazing experience with Lydia Whitelaw she helped me when I went in here for one thing came out with another and it was quick fast thanks
Good selection and good deals in the outlet section
I had the opportunity to be assisted by Virgie when I visited the store. She was excellent. I received prompt, professional and high quality service. I was extremely satisfied with Virgie and my order completed in far less time than I expected.
If you shop the concord location ask for Lou. We went recently to buy living room furniture and he was the best salesman!! He made the experience fun and enjoyable. Very helpful and nice people make it a memorable time. Their furniture is nice and durable as well. I 'm not a robot, wasn't offered anything for a review, and never met Lou before. Highly recommend! Will return for future purchases.
If you visit this location, make sure you ask for Ben! He was the most helpful, attentive, and nice associate ever and what’s crazy is that he was in training when he helped me! I think I spent an hour in the store and he was patient the whole time. He makes you want to spend money even if you can’t find anything!
Micah is amazing!!!! I had so many issues with my order and he took care of everything. When you go work with him.
Went in to Ashley. We was greeted by Rod Wright. He showed us a wide variety of furniture that we loved and ended up making a purchase. Rod is very knowledgeable and kind. We had a great experience and definitely will reccomend our friends and family.
Rod was an excellent sales rep. He was very courteous and showed me all the options available.
Recently purchased a dresser from this location. The customer service was great. I worked with Virgie Gore who was very helpful and accommodating!
Cool experience! So, I’ve been looking for living room furniture that’s actually in stock for quite some time . NOTHING has been in stock. I found two cute pieces that were on sale and available immediately. Micah was super helpful during the entire process and had me out in no time! Quick, easy, and I couldn’t beat the price!
Ricky Williams is the best. Helped us with choosing the right furniture while making the process fun with all his jokes !
This was the last of my 4 stops and it was the best one! Very nice and wasn’t pushy at all . If you ever come to this store ask for Virgie and you won’t be disappointed.
I am in store # 102 in Charlotte, NC BEST SALESMAN EVER 👏🏽👏🏽👍🏽 Micah He treated my daughter her father and myself with such care and respect we were Floored!! By his excellent energy and professionalism exceptionally thorough and precise with ball park and very considerate in our needs and open and listening
Mrs Virgie was very knowledgeable in sales and took very good care of me in my purchases. Thanks Mrs Virgie for your help also I just recently purchased a new Bedroom set. Mr. Williams sold me a great set and he was also very knowledgeable about the product I bought. Thank you Williams.
That Ricky Williams even better than the football player! Definitely got to check him out again
Ricky Williams was a very polite and wonderful sales man. Helped us immensely I recommend asking for him at university store.
When purchasing furniture from Ashley Furniture at this location, please ask for Rod. You will not be disappointed. He will go above and beyond to make sure that you are satisfied!! Wonderful salesman!
This was the best customer service I’ve had in a long time; Mike was patient, kind, and funny. When you go to this store ask for Mike ! Thumbs up 👍🏾
Virgie was very helpful and knowledgeable of the Ashley Furniture product. Very pleasant to make business with
She Virgie was great very helpful. Took the time to work with us.great memorial day sale.
Great staff, super friendly, knowledgeable and efficient. I would recommend visiting and purchasing from Ashley Furniture.
Thank you so much Micah and everyone . Such a great Team !
Peter and “Curtain Rod” were awesome and very informative. They didnt really make the couch that we wanted in the right configuration but peter made sure to figure out a way for it to work! they were great will definitely be back!!!
Ricky Williams was the absolute best. He was extremely patient (I’m very indecisive). I highly recommend going to see Ricky!
Mr. Ricky Williams was great and very professional. We will definitely use him again as our go to consultant at Ashley Furniture.
Peter was fantastic. Thank you so much!
Rod Wright was the best! Super helpful. Found me a couch and got me checked out on no time!
Bless Up Good peoe, i do want to advised of this , i went out to Ashley furniture warehouse and had an opportunity to be assisted by Dwayane Baker. I do want to say that if your are a salesman come and get lessons. My dude was excellent, calming , funny just a good damn experience. Please if you need any new furniture you got to come see him (p.s. the staff was cool and funny a dope experience). Indeed a good choice and Dwayne is a good representation of this company.. Respect & Salute..
Virgie is an awesome sales rep. She really took the time that was needed with my Mom. Will look for her when we come back.
Great salesman he was accommodating gave us great choices and selections and payment options for furniture! His name is Rod Wright AKA "Hot Rod"! We got the dining room table set with 6 chairs it is the Bolanburg collection! Beautiful solid wood furniture. You definitely need the delivery and assembly these tables are very heavy. One thing I really liked about the furniture is no veneer we saw pieces at Babcock and it looks weird and it feels weird. It does not feel like wood feels cheap and like a plastic. Ashley was definitely a high quality furniture! It was a little pricy but it was understandable the price of wood has gone through the roof. We did get our furniture during memorial day weekend so there was a $900.00 discount which helped a lot they also got us zero percent financing for a year. Our family always buys during holidays you get the best discounts and deals "pro tip". Well that's really it happy shopping y'all!
This store is amazing for the time you walk in. Micah is absolutely outstanding, knowledgeable and friendly. The customer service experience exceeded my expectations. It's because of service like this that will keep customers coming back. Micah went above and beyond! Go check him out!
Dwayne Baker was amazing he was very knowledgeable on the products and protection plan, he was very kind and answered all our questions
Dwayne was awesome! Very helpful!
Rod Wright did an amazing job! He helped us through the entire process!!!
Rod was GREAT, extremely patient and helpful. We appreciate his knowledge and expertise.
Rod Wright was an excellent salesman. Very happy with our experience 😊
Ricky Williams was the best furniture salesman I have ever worked with. He helped us find the perfect bed and made sure we were getting it in the time frame we wanted!! Super funny and friendly made a stressful experience fun.
Ricky Williams was the best salesman we could have asked for ! Very helpful and funny…. Now if he’d only come help build this bedroom set!
I was very blown away with the reception, the time spent with me and my sister.. He was genuine and sincere. He was very personable and candid. I felt very special. Rod wright you are the best. You made me feel that you wanted to be there for me. So calm and gentle. I will return to get my bedroom furniture from Mr. R. Wright.🤗
Rod Wright was very knowledgeable. My husband and I have been furniture shopping for the past 2 years and this experience was the best thus far. Salesman rod provided great insight into our final selections and expedited the final process which took less than 15 minutes
My salesperson was Ricky Williams, he went above and beyond to help me….10/10 I highly recommend Ricky Williams….
Lani provided excellent customer service! Fast delivery on furniture.
Ask for Micah! He was awesome!!! THANK YOU 😊!
Rod Wright was wonderful
Rod Wright at the University Store was great. He was honest and helped me find a mattress in my budget and that would also fit my comfort needs. I’m very pleased with my purchase.
Virgie was amazing and very helpful with ordering my desk online. She was kind and patient, and it was very appreciated. Thank you so much!
Peter is definitely the guy ! At Ashley home store! He was very nice and helpful.My husband and I was looking for dinning set and he was there checking up on us every 10min to make sure we were ok or if we had any question .We end up buying more than just the dinning set and we left there happy!
Ricky Williams is very helpful while we were trying to find a dining table to our new home. He explained us the detailed process, available options and many more. He made the process so easy and sent us home with happy smiles ☺️
Rod Wright was a fantastic sales man. Very professional and worked with our schedule and budget. My husband and I will be buying again from Ashely Furniture because of Rob.
Sales associate Micah was on point, I left with no unanswered questions and exactly what I was in the market for *2, great experience overall.
Ricky Williams helped me out from start to finish in my process of finding a new bedroom set. He was super nice and funny. He made this process very easy. Come see him for all of your home needs.
Please do yourself a favor and don't waste your time at this store! My husband and I had a terrible shopping experience. We knew exactly what we wanted, had already done our research online, had asked whether or not they would match the price posted online but neither our salesperson nor the manager in this store were very customer oriented. Instead, they gave us multiple lectures about them having to keep their lights on and paying their people, which in my opinion is very unprofessional and quite frankly, I as a customer shouldn't have to worry about that. But if that is an issue for this store, then just don't match the online price, period. Ultimately, we couldn't come to an agreement as both salesperson and manager kept pushing their services (diamond care, more expensive delivery cost, allegedly a better customer service) which we had already explained we were not interested in, wasting over 2 hours in that store, leaving frustrated and confused. They simply continued to ignore our requests and kept on coming up with random numbers with no real explanation. TODAY we went to a different Ashley store, met with the manager, told her what we wanted, whether they could match the online price and we happily walked out of there after just 15 minutes, having made a purchase on OUR terms, with no headache or feeling of guilt. And it's being delivered within a week!
Virgil - Excellent service!
Peter was awesome! Very helpful and will definitely be buying from him again!
Great experience here with Ricky! He helped us with a new sectional. He’s knowledgeable, kind, and funny. He made the process easy for us.
Lydia was amazing to work with! She greeted us at the door, was very helpful when we asked questions, and made the sales process so smooth. She advocates for her customers. I really appreciate her help on my purchase. GC
Micah was awesome!!! Sold me exactly what I wanted at an awesome price! I didn’t feel pressured and he listened to all of my needs!!! Thank you so much!!!
Virgie was a lot of help and made the process very easy!
Dwayne was awesome! He had great customer service, ww definitely go back to shop again.
Just had an amazing experience purchasing a bedroom set for my guest room. Was greeted & helped by Micah, whom was very professional, knowledgeable & welcoming. Will definitely work with him in the future.
Have to update my review down to a 1 star. After five failed deliveries and issues such as them delieving the same damaged set twice and giving my coffee table to the wrong stop, I was promised some compensation for all of the inconvenience. Only to find out that if you want any real money back they will only give it to you in store credit. Ashley furniture at both levels made me promises and guarantees that were not owned up to and then did not want to own up to their errors on the back end. I was told that we had to part ways and I had to take what I got. Very disappointed at how things turned out
I came into Ashley Store to assist my daughter with purchasing a living room set , I mentioned wanting a new mattress to Dwayne and my troubled areas while sleeping, he recommended 3 mattress types and different price points to meet my criteria I loved them all. I was not able to commit to a purchase that day but I will be back to see Dwayne specifically. His customer service skills and product knowledge was impeccable.
I came to the Ashley store in University in search of a sectional I saw online , Dwayne was such a great help. Even though what I wanted wasn’t in store he gave me great references to be able to leave with confidence within my purchase. The whole transaction was smooth from start to finish . I appreciated Dwayne’s great personable customer service I will recommend friends and family to him any day
Rod Wright and Bill Jones were my salesmen and they were top notch in getting me a ture and fair deal on my purchase. They work hard and listened to my needs we appreciate them.
Thanks to virgie. She helped in finding us the furnitures we were looking for. Service was quick . We bought our whole house furniture from there and are very satisfied.
Great experience today shopping for new furniture for our condo. We just went in to look and Ricky was so personable, knowledgeable and professional that we made a purchase today! Our experience with Ricky is definitely the reason we didn’t walk out the door to continue looking.
Bill was excellent. From the moment we walked in we weren’t pressured to buy. Bill really made us feel comfortable and got us an amazing deal. We’ll go back for more furniture!
We had virgie gore to help us . She is great and helped us for our all listed furnitures fast . She helped us getting different styles which would suit our home style. I would recommend her strongly .
Rod Wright took care of me today. I just needed a nightstand to take home ended up with a bar stool too 😘🥰
Micah was amazing in helping me find my couch!! Very knowledgeable and got me the best price possible.
We worked with Rod Wright and he was amazing! He knew exactly what we were looking for and was patient throughout the entire process.
Your salesman Mr Rod Wright did the excellent job in giving us details about the product we were buying. and also helped my mother find everything she needed. We will be back again.
Me. Williams is a rock star! He was very helpful and patient, offering several options. I will shop Ashley again thanks to the service we received today!!
first: I saved almost $500, the salesman worked extra hard which I could see he was attentive to what I was saying an my concerns. I'm very happy he was my salesman- Peter Muesing ask for him. Delivery is faster than I anticipated.
Virgie was very helpful and knowledgeable! I will definitely be back!
Rick was our salesperson and he was very amiable, helpful, and no pressure. Highly recommend Ashley Furniture. We had been looking for a recliner for months and had not found what we needed until we looked in Ashley furniture.
Peter was awesome!
I had a great experience with Ricky Williams. Enjoy his great customer service on your next visit.
Bought a couple of couches and a recliner from Virgie. She is wonderful and gave us a great deal!
Come in and see Virgie! She was absolutely amazing! Super friendly, knowledgeable and provided the best customer service. Prices are very competitive and they have great deals. Highly recommend!
We moved to Charlotte a few days ago and went to Ashley HomeStore to get a bed. We walked in and Virgie welcomed us with open arms! She was very helpful and was able to answer any and all questions that we had. She made the process very simple and seamless. I would recommend Virgie, and Ashley HomeStore, to anyone looking for furniture!
Virgie was the bomb
Virgie was awesome at helping up my husband and I select some items for our home! She definitely closed the deal !
Mr. Rod Wright helped so much. He was fun to work with and had my husband and I feeling great about our purchase. He made us comfortable and knew so much about the product. Thank you Mr. Wright for assisting us with such a major purchase.
My wife and I were looking for new furniture for our home. It was the first time we were going to buy furniture as a married couple. Mr. Rod Wright walked us through the process, he was very knowledgeable about the products at the store. He really made this process easy for use, we had an amazing experience.
Ricky Williams made this a great experience.
Peter was awesome and made the purchase of our new living room suite a breeze
Rod was very patient and nice and helped me with the purchase of a bedroom set for my dad!!!
Micah provided a very pleasant shopping experience for my husband and I today.
Rod was an excellent salesman! Very courteous and helpful. He was able to assist my family with getting exactly what we wanted.
Rod Right and Micha Bailey we’re a great help o would recommend th to everyone I know
Rod wright was great.
If you are thinking about ordering something online through Ashley, call this store first!! I was looking at a couch online but had some questions so I called the store, & so glad I did. Chazelle was great to work with, honored the online price I was given, and gave me an actual delivery date instead of only a delivery window that the online store was giving. She made the process very easy, can't wait to get the new couch in!
Rod was fantastic and excellent. Great customer service and a great price.
Conner was very well, and also had excellent customer service.
Excellent quality furniture and great deals. Outstanding customer service from Connor.
Absolutely horrible experience. I purchased my bedroom set start of Jan 2022. I didn't mind the delay in shipping (even though the man that sold me the items told me it would be 30 days) 4 months later the bed frame gets delivered completely damaged, then delivered again and they don't have the hardware to put it together so they leave the garbage and PIECES of furniture all over my bedroom not put together. This is start of April, then they well me the hardware will not be shipped until end of JUNE so my bed is in my home not put together and left all over my bedroom. They won't let me return it (because they already "delivered" it). I feel like I am at a loss here, I have asked to speak with a manager multiple times as they are already requested for me to start paying for something I cant even use. No one has been able to help me and to be quite honest I feel like no one cares. I would NOT recommend buying anything from here.
My sales person was Mr. Ricky Williams. He was very courteous and professional. I will definitely work with Mr. Williams again!
Ricky Williams was one of the most helpful sales reps I have ever dealt with. He was very patient, knowledgeable and willing to get any piece of information he didn’t already have. He got me exactly what I wanted. I highly recommend Ricky!
We ordered several items from Ashley and it turned out to be quite the nightmare. We ordered two nightstands, a dresser, and a bed frame in August 2021 they said the expected delivery date would be early December 2021. We bought the mattress for it in December and slept on it on the floor for 4 months after the expected delivery date until the order finally came in mid April (after three other extensions). The delivery guys banged up my wall and floor trim with the dresser on the way in. Turns out the bedframe was stripping screws on the legs and they could not assemble it. They left the entire unassembled bedframe in our house. After multiple extremely frustrating calls with customer service talking to 4-5 departments every time I called they got a replacement out early May. The guys that delivered it wanted me to sign off and had their phone in a language I've never even seen before. The guy didn't say a word about what I had to sign and pretty much signed for me and ran off because he couldn't understand me. Absolutely ridiculous on every single front of customer service, I'm telling everyone I know to stay away from Ashley.
Virgie was great, highly recommend visiting her for your furniture needs
I had a wonderful time with Ricky Williams not the football player.. he took great care of our family...
Incredible customer service! We will definitely come back to work with Rod Wright. He listened and took us directly to what we wanted/needed. Thanks so much Mr. Wright!
Mr Rod is the best. There was a miscommunication with a piece of furniture that I have purchased. Mr.Rod went above and beyond to make me a satisfied customer I will always do business with him and only him
Conner was great!
Rod Wright was awesome! He took care of me and made sure I got everything I need for the best possible prices! Will definitely be looking for him when I return. Best service I have had at any Ashley location! Darvell
Lani was phenomenal. Her positive energy & knowledge of the furniture was very refreshing.
Very helpful!
Chantel was awesome and helped me with my order for my new furniture
Ricky Williams killed it. So friendly and very quick and efficient. I recommend him!
Ricky Williams was awesome!
Great experience all around.
Had a wonderful experience with Ashley Homestore. We were take care of promptly and our sales rep Virgie was very professional and knowledgeable. Thanks Virgie for working out a fantastic deal for us.
Virgie was very professional, kind and nice. A pleasure to do business with.
Ricky was a great help and easy to work with!
Come and see Ricky Williams! No pressure, browse and showroom and let me know if you like something. He’ll make sure you’re happy.
Lani Sinclair was an absolutely amazing salesperson!! Attentive and knowledgeable about the store and company selections. Made my shopping easy!!!
We finally received our exchange on our power base. We changed our damaged Ashley power base for the Tempur Pedic ergo extend power base. All was well until the delivery guys begin to remove the damaged Ashley power base putting a hole in our bedroom wall, they finally removed it. Then when they brought in the Tempur Pedic power base, they realized that they didn't know how to put it together or hook it up. I had to read the instructions to them. Also they left wires hanging under the bed and left my house without testing to see if everything was working. The best experience with Ashley was the GM Garrett, great person. The rating is a zero for the delivery. Will not use Ashley again.
Victor is nice!
Conner was literally the best, super friendly, very helpful, relatable and knowledgeable! I’ll definitely come back and see him! Thank you for your help today.
Great Customer Service by Chantel and Peter. They were both very informative and friendly. I had a GREAT experience!!
Chantel and Lydia were a great help today! We needed items in a time crunch and they were able to get us everything we needed quickly! Ask for them whenever you shop at Ashley Furniture-University!
I went to the Ashley in Charlotte and bought a sectional. Virgie was my sales rep. She was very patient and informative about the furniture and the whole purchasing process. Definitely go see Virgie if you’re looking for great furniture and even better customer service.
People were very welcoming. And Lydia White ,my salesperson was nice, polite ,attentive, patient and very professional. I felt like home in the store.will be back for more stuff. Thank you.
I went into Ashley’s Furniture just to get a vision of what I was really looking for. Recently closed on my new home and searched all over different furniture stores, but couldn’t find the “WOW” factor. I walked in and was initially greeted by Dwayne. Great customer service!! . I told him specifically what I was looking for. We went and looked at a couple pieces. I was instantly sold on a sectional. Dwayne became tied up with other customers and he introduced us to Lani Sinclair!! Let me tell you!!! SHE WAS GREAT!!!! She helped me find a sectional, ottoman, bed, mattress, and 2 night stands!!! She was AWESOME!!! She was patient through out the entire “looking process” because I was going back and forth and couldn’t decide on which furniture pieces I wanted. She was very informative and kind. I would definitely recommend Dwayne and Lani! They were great! Lani was also able to help my sister buy pieces for her new place! Her customer service was EXCELLENT and very professional. Need more people like them . Thank you Lani and Dwayne!
Horrible experience. I was on the fence about ordering my furniture set because of covid delays but the sales person promised I would have my furniture by Thanksgiving (I made the purchase in August). I made the mistake of agreeing and paid for the full set. I did not get my furniture until March. Well over the “6 months” they said after calling the fourth or fifth time for an update. I will never purchase from them again. I understand covid hurt a lot of manufacturers but if you cannot deliver something to a customer in a reasonable timeframe do not put it on your sale floor.
Peter was fantastic to work with and very helpful resolving a previous issue we had! Customer service was so great we ended up purchasing a new bedroom set!! Ask for Peter for outstanding customer service!!
It's someone there to assist you the moment you walk in the door. I'm satisfied with my purchase. And to my salesman, thx for assisting me. You've done great job!
Mr. Wright was a professional salesman that definitely want above and beyond for the sales I truly appreciate him and all the efforts that he put into helping us finding our dining room table. He didn’t mind answering any questions. He was very easy-going laid-back and not too pushy for the sale which we love he let us roam the store without being by our side as we were looking and talking. He gave us enough space and was there when we needed answers for any questions. Thank you Mr. Red Wright.
First and last time I purchase furniture from this company. We purchased a dining room table early 2021 from the showroom and despite the sketchy sales people who seemed to give conflicting information. We were told that the table we were considering was available for delivery the next week. We went home and slept on it and went back in the next day to purchase. We were then told that the table wasn’t available for delivery for a month. Although confused we took responsibility for the delay being that we waited a day. Our receipt showed a picture of a different table and when we brought it to the sales reps attention he assured us he ordered the right table and the picture was just a stock photo. But sure enough a month later they were delivering the wrong table. When we refused delivery and called them they informed us we had to wait until the end of the day to get a new delivery date because the wrong table had to be returned to the warehouse. When we called back to reschedule we were given another week instead of accommodating us in the next day. When we finally received the table there were chairs that were damaged. Getting someone to come out was going to be another couple of weeks. Fast forward eight months later and we have splintered wood on our chairs and table. I called in since it was still under warranty. They send a repair technician in New Year’s Day and he uses chalk to cover the scratches on the table and they ordered part replacements for the chairs. I’m told they are back ordered so it will take about a month to be delivered. I call 6 weeks later and the rep tells me I had one replacement part delivered and he doesn’t see any more ordered. When I inform him that I didn’t receive anything he reorders and said I should have them in two weeks. I waited another 6 weeks and called back. The rep tells me she sees the order and their parts department is estimating two weeks… it’s now April 11, four months after they ordered my parts and I still have nothing. Don’t waste your energy or sanity on these people.
Excellent customer service Mr Wright was able to assist me in a timely manner. I was very pleased when I left the store
Peter Muesing is the BEST sales associate and manager I have ever worked with! He was beyond courteous, knowledgeable, professional and his customer service is 200%!! I will definitely be purchasing from him in the future and recommend him to anyone who will be doing business at the University City location.
Lani so helpful i helping me select the piece I was looking for. It was almost like taking a friend with me to shop. I was only window shopping at the moment but I ended up buying that night! The price and quality was unbeatable. And Lani was upfront with any questions and concerns I had. Thanks so much for your help!
Dwayne was great !
Peter was outstanding. He was helpful, accommodating and patient. His customer service is superb. So glad we met him!
The moment I walked through the door I was greeted by ROD. Right away he began to check my needs and ten minutes later my desires were met. Very professional, quick and easy!
I originally wrote a review and l must say that while it has taken some time to come full circle, I must acknowledge my most recent experience. The store at McCullough Dr - GM, Garrett L, felt allll my pains and was quick to assist with assistance to make it all right. He was casually walking around and asked if he could assist me. First of all, great customer service! He looked me straight in my eyes as mine were filling up with water. He stayed with me until it was all ok. I respectfully shared my concerns and he respectfully listened with his eyes and heart. The customer service person in the corporate office, Shameka comes a dime a dozen. She was very gracious and kind
I'm so happy and excited about my new furniture set and Peter was a wonderful help thank you
Great experience, Dwayne Baker took me straight to the couch I was looking for. He was very helpful and made my visit quick and easy.
Sales person Rod Wright is great. He will make sure you are happy with your purchase and is pleasant while doing so.
I have been looking for bedroom furniture for several years. I definitely checked out their competitors prices and inventory. Dwayne made all the difference in me deciding to go with Ashley Furniture. Dwayne went above and beyond my expectations. I will definitely return to Ashley Furniture to see Dwayne so he can help me finish furnishing my home. The quality of the furniture and my experience in store was amazing.
Came to the Ashley’s to see if I can get help ordering since I wasn’t able to do it online. Peter was an amazing help, and the process was painless. Definitely will be back
Dwayne was my sales representative. Dwayne was patient, listened to what I was looking for, and showed me furniture according to my preference. Dwayne has excellent customer skills and was also helpful in providing suggestions. I would work with him again. I highly recommend!!
Dwayne Baker is the best. His customer service skills are outstanding and above & beyond. He took care of us and we left very happy. I must say in waiting for Dwayne all the other sales associates and other manger continued to check in on us especially Collin. My experience every time at this location is AMAZING!
I walked in the store just to "look" to compare mattress. It was the first thing I told Mr. Ricky, well 2hrs later I walked out of there with a new bed set. A very knowledgeable person, was able to guide me to what I needed for a better bed rest. I appreciate all the attention Mr. Ricky and his manager gave me to ensure I bought what I needed at the best price.
Awesome experience! Cody Wallace is phenomenal! He was friendly, patient, knowledgeable! We visited the University location on last Saturday. Cody greeted us at the door, asked what our furniture needs were and then allowed us to walk around and look at the amazing options the store had. We didn't purchase anything that night but decided to come back the following Friday to purchase a beautiful bed. Cody remembered my husband and I by name! Cody, thank you for your customer service! You now have two customers for life!
Peter was awesome!
I bought an end table from them and upon opening it, I saw that the top came off instantly. I can tell that whoever boxed it tried lifting it from the top (which you cannot do!) and ripped the screws right out. They then saw fit to simply box it up and ship it like that! Worse yet, the Ashley website is hiding all 1 and 2 star reviews! When you go to reviews, they have a drop down menu that is supposed to let you sort by worst or best reviewed. This drop down menu literally does nothing. If you can avoid this place, do so, even if it costs more.
Experience was amazing!! Peter was awesome and very helpful!! Prices were great n matched online!!! Thanks Peter enjoy lunch!! ☺
Cody helped me pick out the perfect sectional after a big mishap with rooms to go! Everyone in the store was very nice and knowledgeable. I will definitely shop here in the future!
New Stearns & Foster mattress from Ashley Homestore. This is what $3,200 will get you. I’m waiting on my 3rd replacement mattress to be delivered. Be very wary of buying anything from this store. Customer service is dismal at best.
Ricky was very knowledgeable about the sofas I was interested in and helped me make a decision based on availability.
I had a great experience at Ashely’s with the help of Victor Medina. He was extremely knowledgeable of the products and did his best to expedite the process as I was in a rush. I appreciate it Victor!
Ricky was awesome and we are very pleased with the pricing and value. Can’t wait for delivery!!!
We had very good experience working with Ashley HomeStore. We found all the furnitures are of good quality, and the staff were so friendly and was very helping. They worked well to get us the best possible rates and discounts for the furnitures. We appreciate all the helps from the manager Garrett Lewis and associate Cody Wallace to get the best deals on quality furnitures. We’ll choose Ashley Homestore for all our future needs!
There are no photos to add, I never received my furniture or an email about it. They said they had the furniture than someone else didn’t. This order was from Aug with no communication.
I had a awesome experience with my salesman Rod Wright ,everything was done decent and in order I really appreciate your service. Forgot to mention he got me approved for way more than I expected. Looking forward to seeing you guys again soon !!!
Try too HARD to make a sale.
My experience was great! Ricky was very knowledgeable and helped me make a great purchase.
I went two other furniture stores and was not happy. My last stop before getting my nails done. I stop at Ashley furniture store I am so 🤩🤩. Thank you
Peter! Was amazing, he was genuine, kind, & patient.. He was with us from start to finish! Very professional, Thank you Peter! Ask FOR PETER you will be happy you DID ⭐️
Decided to go to this Ashley HomeStore not really thinking we would walk out with anything as our local Ashley store didn’t have much. Reggie helped us find a new dining table set and made the whole buying process so easy! He was absolutely fantastic to work with - we would definitely purchase from him and Ashley again!
Micah is AMAZING!!!!! If you u need furniture, I encourage you to stop by this store and ask for him. Very knowledgeable, personable and down to earth!!!
i was internet shopping but wanted to view the merchandise in person. I calles the store and spoke with Rod. He verified what was available and invited me to come down. I walked through the door and was immediately greeted by Rod. He took his time, viewed inventory and availability and walked me around showing me options. I purchased a dining room table with six chairs. His Service was impeccable and deeply appreciated.
Good collection but Staff was not at all cooperative and customer friendly , putting the numbers together for a 3+2+1 couch quotation took 30 minutes and then started pushing to order immediately.
I had the greatest experience with Richard.He welcomed me and my girls in with open arms.Richard made sure we was completely satisfied with whatever choices we made.If it wasn't covid I would have gave him a hug.Richard will be the reason I would return to Ashley homestore.
Brought a canopy Bed in July 2021. The bed wasn't delivered until October 2021. However, when someone came to assemble the bed, the hardware was missing. I called right away to let them know the situation and I was told the hardware would be shipped to me in 7 to 10 business days. Well, when the 10th day came around and no delivery of the hardware. I was told the hardware wouldn't be shipped until January 2022. I called today December 27th and was told the hardware would be shipped until February 2022. I'm very angry and frustrated with Ashley Furniture. I've been without a bed since July 2021 and the bed that was delivered has been laying on my bedroom floor since October 2021 because of HARDWARE that should've been delivered with the bed. Everytime I call I get a different response and customer service doesn't have any empathy or concern for my frustration as a customer. I WILL NEVER BUY ANYTHING FROM ANY ASHLEY FURNITURE STORE EVER IN LIFE.
Great buying experience and very well taken care of
Never buy the insurance! I tried to get a partial refund for the insurance I purchased through the store. Ashley told me to call the third party insurance provider UBS, they cancelled the policy and asked me to call the store to now get a refund. Ashley said they need conformation from UBS and UBS says they cancelled it and it is up to Ashley to issue refunds. I even went back to the store, they made a bunch of empty promises to get me to leave and when I called back they again told me to call UBS. The insurance is useless and just another way for them to make more money do not buy, they refuse to honor it or issue a refund.
Please do not waste your hard earned money or time on this “business”. Everything in the building is hundreds of dollars cheaper on the website. They are extremely rude if you cancel your order and we have yet to receive a refund for the order that was cancelled 3 weeks ago. At first they seem like great people, but once they realize that they aren’t going to get away with overcharging you for basic furniture things change. I’ll probably never get my initial payment back even though we cancelled in time. The leasing company says they’re waiting for confirmation from the store but I can’t seem to get in touch with them no matter how hard I try. I will never step foot in this location again. Don’t be fooled by the good reviews, the sales guys ask for 5 stars after tell you how much they’re doing for you. Please don’t fall for it!! We ordered the same items (and a few additional ones) online and spent HALF the price after the salesman told us repeatedly he was doing everything he could for us with the cost! He wasn’t. Now we can’t get them to refund our initial payment but at least we cancelled it and re-ordered online.
Cody was a wonderful saleman, he took the time with my wife and myself to get the chairs we were looking for.
I had a great experience with Ashley HomeStore. They do not try to sell you on the most expensive furniture in the store and take care to keep within your budget. Huge props to Ashley's for meeting and exceeding my expectations. Connor was the associate that assisted me. He was patient and made sure I was 100% happy with my order before making a purchase. 5/5 experience and I will be coming back to Ashley HomeStore for future furniture purchases because of their exceptional customer service. Save yourself the time and effort by doing your furniture shopping at Ashley HomeStore, you won't regret it.
Ashley does not honor their warranty for webbing on a couch if they later discontinue it. 4 years ago, I bought a couch from Ashley, and in June, the webbing of the couch broke. The warranty clearly says the webbing of the couch is covered for 5 years, but Ashley Furniture says they can't repair the couch because parts are discontinued, and won't replace it. They only offered a small fraction of what I paid. The company doesn't stay true to their word. It's a shame, bc the staff at the store is great. I had originally given a 5-star review, but I'm disgusted with how I've been treated.
Mr. Ricky Williams was extraordinary, excellent explanation and review of the process, he deserves 6 stars, so helpful and knowledgeable, he is a keeper!
Great service and selection
I was very indecisive. Lucky for me, Antwan has the patience of a saint! He was very helpful and kind. In the end, I am very happy with my purchase and can’t wait for delivery!
I went needing a new mattress for my guest bedroom before family came in for Christmas. I needed a California King size. The one I saw online couldn’t be shipped for 3 months due to supply chain issues. The designer kept looking until she found a mattress that I thought was comfortable and could be here before Christmas! She was able to find one and now my guest will be sleeping in comfort during his visit.
Was a great experience! Lydia was great at helping me find what I wanted for the best price. Will definitely be returning!
Connor was so incredibly helpful and patient.
The experience we had here was amazing, Conner helped us get everything we needed as fast as possible and was very respectful during the process.
Mr. Ricky Williams is an outstanding Salesperson. We explained to him what we wanted in details and he showed us many products on the showroom floor that were to our liking. He knows how to treat customers properly, we appreciate his customer service skills. Kudos to you Mr Williams. God bless.
I appreciate Lydia so much. I visited the store yesterday looking for a dining set hoping to have it delivered in time for Christmas, she did one better my set will be here before Thanksgiving!!! I’m so happy she was the sales professional to help me, I’m beyond satisfied and I hope to do future business with her!!
My sales associate Micah was exceptionally helpful and knowledgeable. He helped me pick out furniture that I absolutely love ❤️.
What a amazing experience, we work with ROD WRIGHT excellent service, he really knows how to treat a costumer, he also know all the products at the store and online, colors, new model, etc. all I can say is I LOVE this experience yesterday.
I bought a bedroom set for approximately $2800 total in Dec of 2020. Sales man was nice and explained that I would receive my nightstands and dresser on Jan 2nd of 2021 and my bed frame would come Mar of 2021. I never received a call to set up a delivery time for the 2nd so I called them to find out they were not ready. I did not receive my nightstands and dresser until January 31st. My bed frame was not ready in March like they said. They would send me a text every 2 weeks or so saying my furniture was not ready. In July of 2021 I called to ask for compensation and was told that it looked like my bed would be ready in the middle of the month. They also stated they could not compensate anything till I received everything. In September I started speaking with the GM of the store. Very nice guy and he told me it looked like the middle of Oct I should be receiving it. I called him at the end of October since I had still not received anything. He said it looked like the middle of November now. I received my bed frame on November 5th. 11 months to the day since I had paid in full for a bedroom set. I called for compensation and was told I could be compensated 10% of the bed frame price which came to $90. What a joke. I paid $2800 for a complete bedroom set and they could not complete it for 11 months. How is $90 a fair compensation for that. I will never buy from Ashley Furniture again. Company has gotten to big to care about true customer satisfaction.
Richard, my sales person, treated me with respect, didn't waste my time and I squeezed him and his manager for every discount I could get. The furniture in the store was BETTER QUALITY then RTG. Single women shoppers - must ask for Richard. Good family man - not condescending, sketchy or creepy.
Went looking for a couch and barstools with my man, didn’t find the barstools but nonetheless, I found the perfect couch thanks to the best of help, Cody. Cody was the best in informing us in the process of purchasing a couch. Cody definitely deserves a raise for the amazing customer service that he gives to all his customers.
Do NOT shop online. Shop in store. Great customer service and honest Salespeople. Antoine (spelling) at the University Store is the BEST.
I had the best experience at this location. My boyfriend and have been searching for the perfect set for a few weeks now. We finally arrived to Ashley HomeStore and found our dream set in a matter of 20 minutes. Reggie was able to let us “shop” on our own while he was still available for us to ask any questions we may have. Our furniture will be here next month and we could not be more happy! Thank you!
Thank you, Ricky and the Ashley team for a great shopping experience. No pressure , and my furniture needs taken care of in one place.
Had a wonderful shopping experience. Sales representative Mr. Bill Jones was awesome, courteous, friendly and knowledgeable of items being sold. Will shop at this location for any future items.
Great Sales people and customer service
I recently when purchased furniture from Ashely Homestore and I will be purchasing more. I have never been to a business where the customer service continued after the window shopping phase. My sales man Cody followed up with me multiple times through out the transaction. I will always shop with him if I need anything else.. I Recommend Cody hands down. He was very personable and very knowledgeable or the prices and products..
Friendly staff was very patient and helpful.
Our experience was awesome. Dwayne's personality and ability to focus on the person and place the items that the individual was looking for. I was impressed with your salesmans knowledge of the product while still focused on the person he was dealing with.
Salesforce was very professional, courteous, and knowledgeable. Delighted that we will have our selection delivered within 2 weeks and not 3 or 4 months.
Micah was the best!!! He greeted me with a smile and provided me with information about the current sales in the store. He guided me with professional recommendations and shared his personal favorite furniture!!! An amazing experience, thank you Micah!!!
Not a huge fan of the pushy salesmen types. There were a lot of pushy salesmen types.
The service was great up to the minute. I found what I was looking for. I made the purchase and now I am looking forward to the delivery. I will order again !
Ricky Williams was excellent. Best sells person ever. He didn't try to push me to buy anything, he just gave me the facts and let mee decide.
We bought our new furniture from Lani Sinclair, and she is amazing! She’s extremely knowledgeable, and has excellent interior design skills. I highly recommend this location and Lani!
Store personnel very kind and helpful. Customer service is actually pretty bad with long wait times and being put on hold to never have anyone come back. Scheduling delivery makes me want to simply cry. First part of the delivery... Delivery team came with masks under their chin. I had mine and waited outside as they set up. Red tape with cardboard stapled left hanging to the floor. They were on the move. I assume the washers that were left on the floor were extras or should be somewhere on the furniture...?Second part (wrong chairs ordered...things happen) How are you scheduling me for 10/5 delivery and leave a voice message for 10/8 delivery? 10/5 was not even on the books for me. CS male said if l spoke to mgmt they were going to tell me the same thing....poor excuse for customer service.
Ii pleasantly pleased with the amount professionalism I received from Ashley HomeStore on October 9th and 10th when I came to look for living room furniture. Mr. Wright was very helpful and very patient with me, when I was deciding what to buy. So thank you for your hospitality!
I had a warm, awesome and wonderful experience at the McCollough Drive location. Very friendly staff! My sales rep Reggie was very detailed and informative and possessed outstanding customer service! I highly recommend Ashley Furniture and I’m am satisfied with my purchase!
I went in looking for a couch for my new apartment and was greeted immediately by Rod. He made me feel like he was truly listening to everything that I wanted in a new couch. He made me feel comfortable and helped me understand the different materials and textures of a couch. Being that this is just a couch for my apartment I didn’t want to go over my budget and Rod was extremely respectful of that. I was starting to give up hope until he showed me a couch that was within my budget and similar to what I was looking for. He gave great customer service & was very respectful & professional.
If you are looking to purchase furniture, ask for Rod. He has been there with me every step of the way. Calling with updates when he see that something is now available, and going above and beyond what is expected. He even made a house call to make things right. You really don't find people willing to go out of their way like that anymore. So, be sure to ask for Rod.
Great salesperson
Visited the store in March 2021 and ordered patio, bedroom, living room, and den furniture which wasn’t cheap! Our representative Dwayne Baker was both helpful and knowledgeable and made it clear that our wait would be 12 weeks. As of today September 22, 2021 I’m still waiting on the final piece of furniture, which I learned this morning was canceled and after (2) emails to Dwayne I have yet to receive a response. Needless to say this was a very disappointing and dissatisfying situation. They have not offered any resolution and I do not feel like a valued customer despite spending my hard earned money.
It was a nice and Pleasant trip.
Oh my Goodness. Ashley Furniture saved the day. I was having trouble getting some furniture delivered that I had purchased months ago at another store. I had to cancel that order but that left me with nothing. Micah Bailey, the best salesperson ever from the University area store, helped me pick out all new furniture and even some accessories and had it delivered next day. He took a bad situation and worked with me until I was happy. Now that’s good service!!!
they have a great selection to choose from.
People in the store were nice to work with, but that's where it ends. They notified me twice that my delivery ($140 for the privilege, btw) would be made between 10am and 1pm. At 12:15 someone calls and says "oh, we couldn't make it. They'll deliver it between 1pm and 4pm". I'm dumbfounded. They assume I don't have anything better to do than sit around and wait. I contact their delivery service to find out what's going on. Dude (Travis) takes FOREVER (like 15+ minutes) to look up my order via online "chat" and still doesn't get back to me. Early in the chat I said, "if they can't be here by 1pm, cancel my order". No response from Travis, so my last entries in the chat were "cancel my order" and "notify me via email and text that you have cancelled my order". I run some errands and at 2:40pm their truck rolls in. I apologize to the 2 delivery guys and tell them I will not be taking the order. This is the first they have heard about not delivering the furniture. Anyway, to make a long story, well longer, I tell them to take it back. Now we'll see how much hassle it is to get a refund. No worries. I'm like a bad penny. NO getting rid of me. Worst communication after the sale I've seen in a LONG time. Chad (not really, but you get the idea).
Antwan was a big help at the WT Harris location and so is K at the Gastonia location. Both are knowledgeable and really put forth the effort to take care of the customer! Thx, Dominique
It was as expected, great experience never pushy
Rod our sales manager was absolutely perfect. He made suggestions on tables based on our purchase and style. He also provided a customer experience that should be taught to all Ashley employees.
Lani was very helpful. She took her time to draw out my floor plan for my living room to help me find the right furniture to fit my oddly shaped room.
I'm very happy with my experience there. Their customer service is on point, everybody was super friendly and informative. I personally want to thank Bill Jones he was my sales associate. He was amazing he really helped me and my wife on choosing the best bedroom set. Everyone was very professional, I highly recommend this store and Bill Jones. Thanks again
Thanks Reggie for your help, I hope you receive a raise if Ashley furniture wants my business in the future. I really appreciate you making the buying process smooth. Very happy , thanks 👍
Mr. Bill Jones is a GREAT asset to Ashley furniture store. Our experience with buying furnuture at Ashley was made very simple and enjoyable due to Mr. Jones help and input.. The man has a great personality that takes the stress out for buying new.
Booked a sofa sectional during the Memorial Day 2021 weekend and were promised that it would arrive end of July 2021. After constant follow up in August 2021 we never got the delivery and they kept giving us excuses of stuck in shipment. It has not arrived as of August end. When we asked them the status after waiting close to 3 months they ended up cancelling the order and no email confirmation of the order getting cancelled. They said they cancelled the order since we were not happy with the experience.
Actually a great variety of furniture and prices for every budget. The only unfriendly aspect is that you should make sure whoever helps you has time for questions. If salesperson doesn't think you're going to spend money you may just wander around. Overall the staff is nice and knowledgeable about the products. I have shopped with Ashley in multiple states for many years and have always been happy with every purchase. This is 5-star store of they make EVERYONE feel welcome and valued.
My wife and I had a very pleasant experience. We plan to revisit the store in a future soon. The salesman was very knowledgeable and helpful. He helped us to purchase just what we needed.
The warranty we purchased for our leather wrap around sofa isn't worth the paper it's written on. We've been waiting for a month to have one of the end recliners repaired and we continuously get the run around. Very dissatisfied and disappointed.
Dwayne Baker was the absolute best! This was the best furniture experience of my entire life. I knew the furniture piece I wanted, and he offered a great price along with a rapid delivery date. 100%, I will return to this store...THANK YOU!
Wife and I had a great experience, shopping there, bathroom are very clean and well maintained, staffs were nice and did hound you as soon as you walk through the door 😂😂😂, Micah helped us found what we were looking for and he was very nice and knowledgeable, we did not have to wait 8 weeks cause of low supplies, would recommend to friends and family
Great Customer Service and selection
Dwayne and crew is awesome 👌
Their products I am in love with their kitchen sets very on trend with the neutral colors
Wonderful experience with Lanie. We went in to find bedroom furniture. She was patient through the whole process. She also had a great personality as well. Actually everytime we go to this store we have a great experience. We also never have issues with the items we buy.
This man richard Peterson was an huge blessing for me and my mother he helped us so much for hours he made sure we understood the prices when they would have things in when they could deliver things he sat down and broke everything down financially gave us some good ideas he was a huge blessing this man was amazing from the time that we walked in to the time that we left he was on his a game.. Hes definitely a keeper and represented this company very well I guess this store in this person 100 Stars
Lani was fantastic. She made it feel like we were buying from a friend who just happened to work there. She gave us lots of great information, answered all of our questions even when we asked 10 in 2 minutes. Great experience. We’ll back to work with Lani when we’re ready to add a few pieces to our new home.
My husband and I worked with Bill when purchasing our furniture and I can't say enough good things about him. He was wonderful to work with. However, I am giving a 1 star rating because of how terrible the process has been since we ordered. I ordered my furniture in March with delivery in July. They damaged my furniture on the day of delivery, didn't make efforts to quickly reschedule, and then scheduled on the wrong day when we weren't home. They are making us wait another week because of their mistake and customer service has been rude throughout the process. This will be the one and only time I will be ordering from Ashley.
Their top notch superior customer service.
I ordered my sectional in APRIL and the associate told me it would take 4 weeks for delivery. Later on I was told that due to the pandemic, it would take 8-12 weeks ( I was not told this in the beginning and was given an attitude when I was wondering when my furniture was going to get here). Well, the first two pieces came 7 weeks later and now here we are almost 14 weeks later and I am still missing one piece. JUST ONE PIECE!! I keep getting the annoying answer of “we are still waiting on a confirmed delivery date..” message over and over again but no actual update on my furniture. Very frustrated with my experience and I wish I could return it, but then I would be out of any furniture to sit on till I could get some from another manufacturer. Will probably never work with Ashley again.
Shopped at Ashley's for the first time and the experience is not good. Unhappy with their 72 hours return policy for online purchased products.
I like this store customer service was great very helpful a great shopping for me,
This was a great experience! My sales associate Lydia was THE sweetest! She helped me find a great bedroom set for my new apartment! Everyone was very personable, and Chris the manager was also pretty awesome! Definitely going back to them when I need more furniture!
Lydia was the absolute best. Made the experience a laid back, yet super helpful experience. Im a hard person to sell to and usually drag my feet making a decision. Not this time, she got me. Give this lady a big raise. She’s a rock star!
care about you as a person
ROD WRIGHT helped me. He was knowledgeable about the products I was looking for and helped with pros and cons of my choices. Patient and, thorough. He provided excellent customer service. I will ask for him when I return. Jocelyn D. Singletary
Beautiful furniture sales people are so friendly and polite.
We purchased two bar stools online. They were advertised as grey, as the color of our kitchen is grey. They were beige. Dang, well we'll just return them. Let's see if I can return them instore, NOPE! Can't do that, guess what you get to do instead, you get to pay to ship it back which is about half the cost of the chairs themselves. So you're stuck with the whole bill and some chairs you don't want or you ship it back and lose ~50% of your purchase in shipping costs because Ashely misrepresents what color the chairs are online.
I stumbled across this store while dining in the area. The service and patience provided by Conner went above and beyond my expectations.
Best experience! Bill was very successful in finding the perfect couch for my home!
Thank you so much to William and team!! So satisfied with my whole experience!!
First of all, I walked in upset because Ashley Furniture Online was a MESS. My fiancé was actually scared for us to go into a store because of the mess I endured. He feared someone was going to get cursed out lol. After walking around we found Reggie and from the moment he walked over to us he did EXACTLY what we needed to do. He gave me an adult lesson about online versus store financing and helped me get a new financing claim in MINUTES. Once I was approved, he asked us WHAT WE WANTED, not what he wanted us to buy. When the SCU wasn’t working he found a new one ASAP and made the experience so smooth. I want to say that Reggie is the BEST salesperson I have EVER ENCOUNTERED AT ANY STORE. He was so cool and so professional. He didn’t tell me to calm down or to relax. He said it was okay and he helped me through everything. When I shop for furniture from now on I ONLY WANT REGGIE to help me. I will always recommend him for ANYONE that needs furniture at this store. Don’t even waste your time going to another store or salesperson. Go to store 102 and ask for Reggie. Reggie, thank you for understanding me despite not knowing me at all. You calmed me down instantly and made me happy the whole way through. I wish I knew what you liked because I’d buy you a gift. Just please never leave that store so I can keep coming back for great service. THANK YOU REGGIE!
All salesperson are very cooperative and helpful. They have good quality sofa.
Home furnishing consultant DWANE BAKER is Awesome !
Beautiful furniture, very professional and courteous sales people!
Johnny was nice and helpful. Now let's see how long Ashley Homestore takes to contact me about delivery. The paperwork stated 3-4 weeks, hope they keep to their word.
Great!
Good afternoon, I am writing to inform you of the negative experience I’ve had with your company. Let me preference the email by stating that I am aware of the effects COVID has caused your company. That is Not my issue rather the poor customer service that I’ve received to-date. I am going to try to make this as short as possible. I ordered my furniture from your store located on McCullough St., in Charlotte, NC in Dec. ’19. I was not given an estimated date of delivery because your system didn’t show a date. I was told that the delivery could take about 8-10 weeks. -My furniture was delivered on 02/17/21. The delivery driver was late (2.5 hours) and the furniture ( oversized ottoman & left facing sofa) was damaged. I immediately called your office to report the damage and sent pictures, as instructed. I was advised that a new ottoman would be ordered & a “master craftsman” would contact me to schedule repair date. Antwan quoted me $199 for protection plan. When I called to pay (prior to delivery) I was informed it was $299. Because I was given the incorrect price, the manager offered me a $50 credit (which is active now). I visited the store again because I hadn’t been contacted regarding replacement of the ottoman or the repair of furniture. I explained the situation to Molly & she researched the system. To my knowledge everything was documented but even she couldn’t tell the status of either piece. She made a phone call & asked me if I received the parts to my home. “No,” I never received anything to my home nor had I been contacted by phone, text or email. After that visit, she was able to provide me with a delivery date of the ottoman. The repair service request was still pending… Monday, May 3rd the delivery drivers came to pick up the damaged ottoman but didn’t have the replacement. Nothing was communicated to me throughout this process. I went back to the store the following day & spoke with Chris. I was advised that the replacement would be delivered, Thursday, May 6th. He couldn’t provide me with status of repair so he made a phone call to a “powerful” woman and I must agree. The unidentified woman decided it would be quicker to replace the left facing sofa rather that wait on repairman. He provide excellent customer service & called me later that evening to tell me what to expect (new sofa). On May 25th, the delivery drivers showed up with a Right facing sofa! The driver tore the “S” off of the wreath hanging on the door. I mentioned to him & showed him but to no avail. That was an $80 wreath by the way… On June 1st, the correct piece was delivered finally. I called customer service to express my concerns & ask for compensation. I was offered $200 to spend in your store or $100 adjustment. When I declined, I was offered $300 credit to your store or $150 adjustment to the base cost of $1974. Zaney was condescending & rude. I visited the store yesterday & spoke with Antwan. He asked me “what I wanted.” Well, I expected to receive quality customer service. Never did I set out to request money off of furniture that I picked out. My furniture is paid in full. Initially, I said $500 because I had to make arrangements to be at my home on 5 separate occasions to no fault of mine. He said “no way.” So I said “$350,” and even then I felt as if I were settling. He agreed to send an email to someone & call me back later that evening with an update. Needless to say, I didn’t receive a call back. I tried calling the store but it routes me to the cooperate office. So, I went in the store today to follow up. Antwan left 15-20 minutes prior to me arriving. I was surprised that the manager, Antwan didn’t bother to follow up with me, as he is aware of the situation/details. The manager on duty today, ( I failed to get him name) called Antwan for an update. As I write this email, I still don’t have resolution... I am NOT happy with the service I’ve received thus far. I told the manager today that you can have a delivery driver come pick up all the furniture & refund me
(Update 1/25/2024 posted at end. The pictures and videos are posted newest first. More details at end of review.) I had the final piece of my sectional delivered today and it wasn't connected at all. My boyfriend and I tried but couldn't do it. He said it looks like the rail is bent somewhat. We were so excited to finally have all of the sectional sofa we bought a couple months ago and now it's not even as good as the last delivery guys left it. I tried calling Ashley which sends you to a corporate call center. I was 18th in line. Got someone about a half hour later but he couldn't hear me so he hung up. Called again. 27th in line. Waited 50 minutes and a woman said she would transfer me. Back in the queue now 51ST in line and I gave up. Recording said my wait would be an hour or longer. I hopelessly pressed 1 to get a callback which of course hasn't happened hours later. You've changed, Ashley. You used to have amazing customer service. I'm starting to regret coming back. Can anyone help me?? UPDATE 1/25/2024: Ok folks here's the summary of a LONG 2 year journey with that sectional. If you're short on time - the take away is that this local Ashley Homestore staff is, in a word, AMAZING. They have gone through everything with us regarding this terrible sectional we purchased. The problem ISN'T with this store. It's with corporate. Their customer service is just terrible. The quality of the sectional I purchased, one of the most expensive in the store at the time, was just awful. I had bought 2 electric recliners for the sectional and one broke almost every 3 months over the course of the first year and a half. Eventually, after going to the Better Business Bureau and filing a report, Ashley Corporate reached out and offered me a replacement for the $ equivalent sofa. Yes I had to go that far for them to actually listen to my manufacturing complaints. If it hadn't been for the store salesman (Bill), manager (Gavin) and area manager Chris, we'd still be sitting on a half-usable sectional. Instead, we now have two functional and beautiful sofas that aren't exactly what we wanted, but were the best we could get after inflation drove furniture prices to double (making an equal level of sofa exchange impossible). I'll update if this one breaks too soon, but so far it's been great. Gavin and Bill did their best. Ashley's product quality has simply gone to trash since our last experience when we furnished our first home in 2007. If you can afford a better quality manufacturer - go there. If not, this Ashley store's staff will do everything in their power to make you happy. Oh and don't think buying the more expensive Ashley model is the better option. Know your sofa construction first. Because with Ashley's manufacturing, more $ doesn't matter. So stay in your budget. The pictures and videos are posted newest first. So the final video posted is of our first time trying to identify where the recliner kept breaking - which newer photos and videos over several months show is the same metal bar snapping in half every 3 months or so after average daily use. They'd replace the unit and it would also break. Treated 3 times until corporate said my extended warranty would have to take care of it. Uh no. That's when I went to the Better Business Bureau. Several reports to Ashley Corporate regarding this obvious manufacturing defect were sent by us. No response was received. You can still purchase this sectional - The Hallstrung - for $4,000 and enjoy this entire experience for yourself, but I wouldn't recommend it. Sorry for the short novel, but I thought maybe it could help another buyer out there who had a similar problem. Or at least save someone from our fate.
I had the final piece of my sectional delivered today and it wasn't connected at all. My boyfriend and I tried but couldn't do it. He said it looks like the rail is bent somewhat. We were so excited to finally have all of the sectional sofa we bought a couple months ago and now it's not even as good as the last delivery guys left it. I tried calling Ashley which sends you to a corporate call center. I was 18th in line. Got someone about a half hour later but he couldn't hear me so he hung up. Called again. 27th in line. Waited 50 minutes and a woman said she would transfer me. Back in the queue now 51ST in line and I gave up. Recording said my wait would be an hour or longer. I hopelessly pressed 1 to get a callback which of course hasn't happened hours later. You've changed, Ashley. You used to have amazing customer service. I'm starting to regret coming back. Can anyone help me??
Great experience. Antwan helped me find the perfect bed with extra storage to accommodate my living situation. Thanks for listening and being helpful.
Loved my bedset but the initial contacted divers were very unprofessional. It was a lot of runaround to get my damaged item replaced. Great furniture and good customer service, I would shop again despite my issues.
Worst Furniture and Customer Service. I would never tell someone to go to Ashley Furniture. Please read the reviews, the complaints on the BBB. This will be the worst experience if you choose them.
I probably should've read the reviews before I actually went to this location. HORRIBLE experience! I understand we're operating in limited capacity due to COVID. I was understanding that my items may be delayed and expected such. I ordered several items in January and was given a late Feb.-beginning of March date. I was fine with that delivery date (again, we're in COVID). Half of my items were delivered at the end of March and was told the remaining items would be delivered in April. April came around and I didn't receive any communication about delivery so I went to the store and a rep told me my new delivery date would be May 8th. I told them if it didn't come on May 8th, I would cancel my entire order. My items ended up coming in April, however, after waiting for 3 months, the delivery guys came to my home with NO hardware so they were unable to put together any of the furniture. I (might) would have waited another 10 days to get the hardware, but one of the delivery guys was super rude, they tracked dirt and left black spots on my brand new carpet and they left all of their trash on the floor!!! If I'm spending that much money with a business, I would like to be treated nicely. My property was disrespected and I'm not too fond of people coming in with an attitude and being mad because I refused the delivery- a delivery that you can't put together because YOU didn't have the hardware! I ended up getting a refund- hated to because I really wanted that furniture, but customer service at the store was at a 0, customer service on the phone was a 0, and delivery was a -0. I called and filed a complaint with CS, but I've yet to hear anything from them. They owe me a carpet cleaning! Will never shop here again.
I stopped by Ashley's yesterday to look for a dresser to purchase. Not one sales person asked if I needed any help. I walked around for about 10 minutes then walked out.
What a horrendous ordeal. I orderedy sofa October 2020 and received a damaged sofa on December 22, 2020. I have sonce received two subsequent damaged sofas(4/6 and 4/13. I requested a refund and was informed that the orginal damaged sofa has to be recieved before I can get my refund. Today(4/20) they picked up the sofa and when I contacted the customer service line (being #85 ) I had to explain thw entire atory again and the I was transferred to the store(that you can never reach by phone). I spoke to a female Manager who told me that I have to wait until the sofa reaches the warehouse then the books are audited and my refund will be issued in 3-5 business days. Never again run far away from ashley. Ashley corporate should not allow independent stores to operate under their name and have no input.
Purchased furniture from them that they had a problem delivering. Cancelled the order in January. They still have an authorization hold on my account. I have contacted them so many times to get this problem resolved. Still unresolved. I do not recommend purchasing from Ashley furniture. Customer service just give you the run around. 4/19/21 Update to previous review: I contacted Ashley Furniture as suggested and got no response from the number listed. This has been the most unpleasant experience with customer service I’ve had. Shop at your own risk.
They have good quality furniture, but the prices are significantly higher than their competitors. Also, their customer service could use a lot of work. We walked in, were not greeted. While had to search for a rep to ask questions about an item, and when we found one, we were dismissed and told that he would get someone to assist us. 30 minutes later no one ever came. Will probably never go back.
I literally wish I could leave a zero. Last year I ordered furniture online and it came damaged. I was told that online is a 3rd party and if I order in store it would come directly from Ashley w/ no hiccups. This time around I ordered a lot from Ashley Homestore, I was told by the salesman that my furniture would arrive no later than 6 weeks. A portion of my furniture will not arrive now for almost 12 weeks. When purchasing the salesman gave me his card and direct number, to keep in touch regarding delivery. I have NEVER been able to reach him. I received the first part of my order which were dining chairs. The chairs were made uneven. Terrible quality... The guy delivering called the day before to let me know they would be early. They came hours late and were high. WORST CUSTOMER SERVICE FROM THE SALESMAN TO DELIVERY. Oh and don't try to call and make a complaint... I was #35 in line and told I would have to wait another week to have a technician come fix the chairs. TERRIBLE!
Terrible customer service experience combined with a terrible product. We spent nearly $2,000 on a new sectional back in November of 2020 and were told it would be delivered in 6 weeks. I understand delays happen but we were not kept up to date on delivery status and the sectional was not delivered until March of 2021. We were just glad to have our sectional, but when it was delivered the entire frame had been broken and splintered. Customer service has not refunded the broken couch, has not come to pick it back up, and refuses to give an estimate for a replacement date. We are stuck with a broken couch and out of $2,000.
My cousin (who doesn't have social media) bought furniture back at the beginning of January 2021 and it is now the middle March and she is still waiting for her furniture. They canceled 2 deliveries at the last minute. My cousin placed a complaint to the BBB and then she got a call from their company apologizing for that and then only delivered one piece of a multiple piece oder. After the first partial delivery (finally) earlier this month my cousin still has not heard from them and due to the 10 week wait clause she still cannot cancel because they will keep 10% of her money. BEWARE they have HORRIBLE customer service!
I WISH I COULD GIVE NEGATIVE STARTS!!! DO NOT BUY ANY FURNITURE FROM THIS STORE! IS THE WORST! I bought furniture back at the beginning of January 2021 and and is mid March and I still waiting for my furniture. Do not buy anything from here because they have a clause that if you buy something they say it will be delivered within 14 days and then 14 days pass and the clause they have is that if you don't wait 10 weeks, then they charge you 10% of the purchase. They cancel 2 deliveries at the last minute and that was their fault. I place a complaint to the Better Business Bureau (BBB) because they did not comply with their order I get a call from their company apologizing for that and all or the sudden I receive partial of my order without any reimbursment or discount because all of it was their fault. After the first partial deliver I have not heard from them and I still cannot cancel because they will still keep part of my money. I am writing all these reviews so other people like me don't go through it!
Needing new furniture, go in and ask for Ricky. Honest sales and great service!
My experience with Ashley Homestead Great 👍
Horrible customer service and horrible financing through their bank they know completely nothing. I’ve been waiting since before October for the rest of my couch and nobody will be of any help! If you finance through them don’t because they are completely horrendous! They still have no timeframe when I will receive the rest of my pieces. And zero compensation! Go with another furniture company wish I could leave less than one star! Never in a million lifetimes would I ever buy anything through this company again
If I could I would give them Zero stars. THEY JUST WANT YOUR MONEY AND CANT DELIVER YOUR FURNITURE UNTIL 6-12 MONTH LATER!!! If you’re looking to get your furniture quick, like within 6-10 weeks, run the other way! At first the customer service was decent in store and they ended up giving us a a good deal for our bedroom furniture. We ordered our furniture on November 1st, 2020. Originally they told us that our furniture would be delivered on December 19th, 2020 everything would be delivered except our 2 nightstands. Which was fine since we would get majority of our furniture. We never got a call to confirm our delivery for December 19th and no one from Ashley’s reached out to even update us. I called the customer service line to try and get an update and they couldn’t even tell me when the furniture would be available. Instead of continuously waiting for someone to reach out (which they won’t) we decided to go into the store on January 3rd and talk to someone in person. We talked to the manager on duty and received terrible service (didn’t catch his name). He was too consumed on his tablet watching football and didn’t even try to hide he was watching a game, which was clearly more important. We told him that clearly Ashley’s could care less if we get our furniture since they had most of our money up front, of course he denied it. Finally he looks up our order and immediately tells us they can deliver our mattresses, adjustable bases and chest by January 6th. Now I’m confused if some of our furniture is AVAILABLE why didn’t someone reach out to us to let us know? We had to go into the store in order to get part of our furniture delivered. So fast forward, we get our mattress/adjustable base/ chest delivered. Won’t get into the delivery disaster. Now we’re happy with what we have but are ready to get the rest. Again no communication from Ashley’s to give us an update on the rest of our furniture. So we went into the store AGAIN and of course on one can give us answers to why things are so delayed. Other than COVID, which I understand that you may be behind but we’ve been dealing with COVID since last year. So while in store they tell us we can get our headboard/footboard/ rails by February 13th but that date didn’t work for us so we told them the 20th worked better so the manager scheduled the delivery and even mentioned that they looped in the logistics person for their store to ensure we would get it. Again we voiced our frustration and told them the communication was terrible. Well again fast forward to the week of the February 20th..... crickets from Ashley’s and at this point I already knew we weren’t getting our furniture. Is March 9th and we still haven’t heard a peep from Ashley’s. I’ve reached out and spoke to a customer service rep and we’re waiting for a store manager to reach out. Now they’re saying we won’t have all of our furniture until mid APRIL!!! Again keep in mind we bought our furniture on November 1st, 2020. I will have to think twice before I purchase from them ever again!
Yes, I would highly recommend the University Location. Ask for Rod. He knows how to make a deal!!
Good experience
I will never buy from Ashley homestore again. I was lie to over and over about a discount that the store manager promised me for my order being delay and they never give me that discount and I called them and they seem like that they don't even know what I'm talking about. I got the customer service line today and the girl I spoke with said that nobody noted my account about the discount. My bed lucky was order and did come in but the delivery guys didn't care about covid and didn't have on a mask at the time of delivery. I asked them to pull the mask over their face and one of them did and the other one complain about being up at 4am. oh don't worry Ashley wont do anything to the delivery drivers for not having on a mask. I will be shopping else where for furniture
We bought a bed here in December. It wasn't delivered until January. The guys who delivered and assembled it apparently did it wrong, because the first night when we laid down, we heard a crack and saw that one of the railings had torn away from the headboard. We called Ashley and they said they'd ship us new parts and send another group to assemble it. It's now March and two new guys came to fix the bed. Ashley had sent us the wrong parts, so they weren't able to fix the problem. They also discovered what the problem had been: the original crew had installed the brackets upside down, then screwed a couple screws underneath the rail, which means they knew they were covering up a problem. Both rails ended up being broken, so we're back to putting the box springs on the floor until we can get a refund and find a bed that isn't dangerous to sleep on.
Great salesmen, excellent service!!!!!!! BUT CUSTOMER SERVICE IN CALL CENTER ARE HORRENDOUS, RUDE, AND JUST WANT YOU TO HANG UP
Victor was very polite and helpful! Great customer service and they had a great selection.
Really friendly, great customer service! Definitely will be coming back again
WORSE CUSTOMER SERVICE ONCE YOU LEAVE THE SHOWROOM!! THEY MAKE IT DIFFICULT TO PICK UP, DELIVER, OR SELL DECENT FURNITURE. I WILL NEVER BUY OR SUGGEST FURNITURE FROM ASHLEY EVER!
Mr. Wright is a phenomenal person! I really appreciate his excellent customer service
Very good place to shop furniture.
Do Not purchase furniture from this company, Ever. They will take your money, lie to you and make you wait half a year to receive your furniture, which some parts will be delivered broken or missing pieces. On July 1st, I and my husband purchased furniture from Ashley Furniture HomeStore at 430 E McCullough Dr, Charlotte, NC 28262. We purchased items like a King Size Bed Frame Set and a large Sectional Couch. Ever since we purchased the furniture it has been one horrible experience after another of deceptive business practices. After half of a year of finally getting all of furniture we have been promised by multiple people within this company that we would be compensated for our inconvenience and experience but once again Ashley Furniture HomeStore added to their unprofessional behavior when we called on January 5th, 2021. We spoke with a customer service rep named Nemyia and she was very rude, speaking over me and talked about my experience in a dismissive tone. Nemyia in a rude manner said, "I'm the one on this call that's going to determine how you much you get paid" in a threatening tone which led to me reminding her that I'm the customer and you will not speak to me in this manner. Then without telling me that she had to place me on a hold, Nemyia then puts the phone on silent for 15 mins. Nemyia never comes back to the phone and then after 15 mins of silence she hangs up the phone. At this point we are seeking restitution in the amount $600 to $750 in a certified check.
Ashley Furniture outlet McCullough NC delivered to me only 10% of my furniture, no body contacted me yet for the rest of my purchase date delivery ,they charge my credit card and that was all they care about.For the 10% they sent I received the wrong chairs and never got an update for the replacement yet. Customer Service never have a solution they want the problem to be solve by the store and the store claim to call customer service, this is ridiculous and I believe is a disrespect for the customer. Dolly Garcia
Making there customers wait to long for their orders. If you purchase back in September theres no reason you don't it and its now December unacceptable.
One star just for the quality of the furniture, unfortunately you deal with worse customer service ever in the country. More then tow months waiting to repair or replace loveseats new one . Never happened and still waiting, call the store we’ll talks for ever. This is unfortunately shameful for big company like Ashley 👎
Dull selections
Consistant, Outstanding customer service with smiles. Best furniture values in the Carolinas!
Made a big envestment in my health. Antwan did great job explaining the benefits of my purchase.
Great service
This dresser (well, the whole bedroom set) is complete garbage. The dresser drawer broke by me putting shirts in it. I can't even begin to say how big of a pain it was to get it all delivered. The running boards, dresser, mattress (which is the worst mattress I've ever had), head/foot board all came separately. Even after I paid for the "hassle-free" delivery. Not to mention, I received two nominations that it was being delivered and it never showed up. I had to take multiple days off to sit and wait for the deliveries and even with paying extra for them to take the packing material with them, they left it in my room. I tried calling "customer service" over 20 times to try and find out where the deliveries were and I was hung up on over a dozen times and transferred even more. Finally, I reached a CSR that "said" she'd email her boss and someone would get in contact with me...which never happened. This is the worst furniture company I've ever seen. To think that I decided not to go with IKEA because I wanted "nicer" stuff, that I would have for a while, this was a big mistake. On top of it all, when you order online they charge your card, when they ship it they charge your card again and then it takes 2-4 days for them to credit your card back for the first charge. I'm VERY glad I didn't go ahead and buy furniture for my whole house (like my wife told me to) because it's complete crap. Save your money and hassles and go to IKEA, at least with them...you know what you're going to get.
Spent 20,000 dollars to furnish new home and have received the lowest quality service possible. We've been told to call ahead 6 weeks to let them know when we close on the new home so they can make sure that they get it to us the day we need. We have called 3 times, no one will send us an invoice, no one can validate the pricing they told us we'd pay monthly, they keep referring us to other people. They charged us a truck fee of $500.00 so that it would all deliver on the same day, now they are telling us that the inventory will ship as it comes available. Every time we call it routes to customer service and we cannot speak to anyone in our home store without going into it. If we spend that much money in your location, we should be able to reach them by phone for assistance not handed off to customer service where they "send an email" on our behalf. This is the lowest level of customer service I've experienced.
My expectations were truly exceeded when I came to this location. I first went to the location in Matthews and did not have the best experience there so I decided to go to this location. Antwan was the salesperson that assisted me and he was very helpful, and informative. He also kept in touch when issues came about, and helped fix those issues. As well, I appreciate the manager here at McCullough, she helped fix the mistakes made on my account by the Matthews location. Overall, I am pleased with the service I received here.
Sorry for the length of my review i just want to let you know what your getting yourself into.... PLEASE PLEASE PLEASE listen to me and do not get your furniture from this store. I made settlement on my house on July 13th and finalized a purchase on July 17th. i was told that the furniture would initially be delivered a month later on August 25 and that there was a month wait for the sectional i wanted "due to social distancing procedures used by the manufacturer". Furthermore, at the time of purchase i was told that i would receive a call letting me know when the delivery would be. i then waited patiently for the 25th of August to arrive... i received no call, no furniture and took off a day of work. i then called the sales rep whom helped me through the process and he stated "that its looking like the 2nd of September". as mad as i was i still stayed patient and waited another week and yet again no call, no furniture. i once again called the sales rep and asked him what the deal was. he said that the furniture was backordered and its looking like an October ship date. lastly, it is now October so i decided id give it a shot again and see where we are with my furniture I've ordered back in July and i just received a text saying "its pushed back until November. this place will lie to you about a ship date so you will purchase their furniture, then make you wait...well in my case 1/4 of a year blaming it on Covid 19 like their manufacturing facility doesn't know how much furniture they can produce with (X) amount of labor hours to give an accurate ship date.
The staff is friendly and helpful without being high pressure. We ended up not getting anything for to supply issues that everyone seems to be having right now
Very nice, open stage rooms. Friendly and attentive staff that DO give you space and time to think about your possible purchases. Nice University City location next to restaurants and eateries for when you get hungry after shopping. Nice selection! . Thank you, Ashley HomeStore. ♡
Horrible customer service!!!!!!' I made two purchases within the last few weeks. I went to pick up my orders yesterday from the distribution center. I got home and opened the boxes to find that I had received the wrong order. I contacted the distribution center immediately to make them aware of this wrong. The nice lady explained that my sales associate Dewayne Baker at the Charlotte NC location ordered the wrong item. This is not at all what I selected in the store. I've reached out several times to see how I can get the item returned back to the warehouse and get the right item. The manager Molly was supposed to call me back with an answer but that never happened. I reached out to the customer care team again when I was told that it could take someone seven business days to contact me back in regards to returning the table I didn't order. Haven't I waited long enough? This is absolutely insane. Why should I have to wait an additional seven business days for a table that I've already waited weeks for? There must be a faster way? I need a table. I would like to take this table back to the distribution center so that I can receive a refund and order a new table.
It's been over 3 months since my Wife and I purchased a furniture from here and we still don't have our bed and sofa. Horrible customer service and unreliable delivery service. We've been told lie after lie on the delivery date of our furniture. Do not purchase from this store.
Aggressive sales staff, follow and stalk you around the store. Then, after you finally buy something, Their delivery sucks. We bought furniture back in June. After 3 attempts, we still don&'t have all of our stuff. Twice they tried to drop off pieces they were not assembled properly or missing parts. And looked at us like we are crazy when we wouldn&'t accept them.
Great furniture and friendly and clean atmosphere.
Terrible Customer Care! Sent the wrong order, Went to store ordered again, and they cancelled it from the customer care and blamed the computer, stating the order got cancelled. How Sweet:)
I absolutely loved the care and attention that Karen gave us while trying to shop and make a decision on what we liked best, she was very sweet and patient. Also the delivery came quick and they installed it very fast, thanks to those guys as well.
When I came into the store my sales associate was awesome. Thanks Dewayne. From the moment I exited the store my experience has been the absolute worst experience in the world. Its September I still don't have all my furniture. I had to take off 5 different times to meet their request and they NEVER showed up. I just left work again since they said they would be here and guess WHAT.....They arent here and now say they are at the wrong address!! Wow!! Im so saddened by this experience. I've spoke to the VP of sales the VP of delivery. I've been reassured things would go smoothly from now. But once again. More issues!
Just received my delivery! The movers were excellent. They were very time efficient and weren’t making a bunch of noise when they moved my furniture. Great moving company! I love my furniture. My salesperson Connor was also excellent! He was very knowledgeable and very honest with me when he was selling. I appreciate the excellent service on both ends. Thank you Ashley furniture!
Good furniture variety, but when you are ready to place an order the order is supposed to arrive in 1-2 months. Though Ashley sale was worthwhile.
It is true that they have a high quality furniture but their delivery is the worst. The have been delaying my delivery for almost 2 months and they just don't show up on time and no one would call you to tell you that your delivery will be rescheduled. I had to cancel my order due to unrespectful and unprofessional
Delivery was promised on a certain day and then delayed by a month with no communication. Absolutely unprofessional management.
What an absolutely horrible experience. My wife and I are devastated. The models in the store seem to be a bait and switch. Literally every item we received is damaged or defective.Did I mention it took over a month to have our couches delivered? And over two months for our defective bed frame.What did Ashely say when we talked to them. SORRY, it&'s your problem. These people do not care for their customers and only hope that you go away! A clear lack of empathy and trying to hedge their bets.STAY AWAY FROM ASHLEY. Take your time, money, and peace of mind to a business that put&'s it&'s customers first.
Good quality and affordable
Save yourself the headache and literally go anywhere else but here. Worst experience ever.
Muy buena
Good
Other than the salesman Victor it's a sorry running company Victor was wonderful delivery and managers need to find another job
Ms. Madi Wolfe was a beautiful help on everything I want see & know, her expertise about the furniture I was checking out & her personality is so right for this company need more like her. George.
Poor selection.
Victor was very knowledgeable and nice and easy to work with.
Terrific selection on furniture lots of options able to get my furniture and have it delivered within a few days.
Awful! Don’t buy furniture from here! I’ve had deliveries cancelled multiple times. The first time, they showed up with my furniture and left because of “inclement weather” even though they could have easily brought it through the garage. Terrible customer service! They never call back and my service rep just stopped responding to me after my order was processed. I called back for the 7th time and was now told my couch won’t be available until the end of the month even though that’s 2 months after it was supposedly in the delivery truck at the beginning of June. Don’t even bother with customer care. They aren’t helpful and don’t apologize or try to help at all. It’s like I’m a burden to them even though they’re the ones not doing their job properly.
Good social Distancing
Rod Wright was our salesman, and he was awesome! He had a lot of knowledge of the product and gave us a great experience! I would definitely shop here again with him..give check him out.
We received amazing customer serivce at the store. Once we walked out the door it went downhill!! We ordered several rooms of furniture from them and as of today, the issues still are not ratified. We ordered a gray bedroom set, the rails that came for the bed are BROWN. The 3rd party delivery company was horrible. They did not report this issue as stated. When I called, no one could tell me when I would receive the correct rails. This occurred on June 9th. It's the 18th and I still have no rails. I requested a call from a supervisor and nothing!!. One of the dinner room chairs was broken and the sectional was delayed so we still have no furniture. The orders were placed in May 2nd!! Its absolutely ridiculous to wait for furniture this long. I should have stuck with Rooms to Go!! I do not recommend getting furniture from here!!
Worst experience ever trying to resolve a piece of furniture. I ordered 4 bedroom sets from the Pineville, NC location. Working with the sales person Mario Conner was a good experience. I placed my order on 1/23/2020 and took delivery on 3/2/2020. EVERYTHING was good except my Brashland dresser draw that was marked up. I reported it on the delivery (3/2/2020) Customer service sent out a new draw and the die lot was off. So they sent 5 additional draws all with the same result. They then sent a new dresser to replace what we had and the delivered the wrong dresser. So the rescheduled a new delivery 3 weeks later with a new dresser and mirror only to receive it and the die lot didn&'t match our night tabes and head and foot boards. so it was returned. So I went back into the Pineville, NC location to deal with the GM Kevin Kulhman. He gave me the floor model draw to bring home to see if it matched our die lot and it didn&'t. So I called the GM 3 days in a row and he is not responding to me. So I call customer service and go through the whole saga again and still no where. Why can&'t someone help me when I just spent $8500 in furniture from them and NO ONE wants to solve my problem. Not to mention I also went into the Myrtle Beach location to see if they can help but no luck. HOW DO I GET THIS TERRIBLE SITUATION CORRECTED.
Bill took great care of me. I highly recommend this store for your furniture shopping experience
Will never recommend this store because of the lack of customer service and care to its customers. Going on 6 weeks waiting to have our furniture set up after we paid for the setup. This has been such a horrible experience.
Great customer service every time I visit this location.
This company don't have good quality in furniture. My husband and I bought a lot furniture. They are very cheap. Don't throw your money in the garbage. We have very bad experience with them.
I had a great experience at Ashley Furniture. Rod Wright was able to accommodate me with much more than I expected for a great price. I went there because I heard they do price match and they did just that plus more. I got everything for a good price range and within my budget. I would highly recommend.
We went into Ashley Furniture and everything went well. I would highly recommend this furniture store. They do price match and will help you in the best way they can. Rod Wright was a wonderful sales representative and very friendly. We got everything we wanted for an amazing price rate. Thank you to the whole Ashely Furnite staff.
their Customer service is terrible, no one takes ownership of defective merchandise, no one attempts to make things right. furniture is cheap and poorly designed
Read your contracts they will slip warranties into your bill without you knowing! Dealing with trying to get it off right now! Please reread your bills now! Heard has happened on many occasions. Even another agent has told me this!
I purchased a bed in February. The frame that came with it is flimsy and unstable. My box spring doesn't even sit on the frame. It's fine to sleep in but an other human activity is NOT safe. They refuse to repair or replace it. It is under warranty. They also refuse to let me return it for something else. It's a beautiful bed but it's not safe.
PLEASE READ BEFORE YOU BUY FROM ASHLEY FURNITURE...My family ordered a whole house of furniture and 90% of the furniture was damaged. All the furniture was sent back. Next delivery 85% of the furniture was damaged again and the delivery was sent back again. The company tried to charge us a restocking fee and we had to spend multiple hours on the phone fighting with this company to get a full refund. Do not buy from this company!!! There is something serious wrong with this company when a customer cannot order new furniture without it being damaged. How many chances do we give this company to get new furniture that is not damaged? Stop shopping from this company. They need to be put out of business.
Beware!!! Do not buy from Ashley!!! This was the worst experience I have ever had buying furniture. I bought 3 rooms of furniture and 80% of the furniture was broken not once but twice. I gave Ashley a 2nd chance to deliver the furniture I really, really wanted and the entire shipment had to be sent back two separate times. The 1st time customer care was contacted, they tried to charge me a restocking fee. I still cannot believe they would try to charge me a fee when 80% of the order was damaged. What is going on with Ashley? Who is taking responsibility for this? Everyone I have talked to makes promises but no one takes any responsibility for damaging the furniture. Please be aware that I am not talking about furniture that has just a scratch on it. The furniture that was delivered to me twice was cracked or severely broken.
Beware!!! Do not buy from Ashley!!! This was the worst experience I have ever had buying furniture. I bought 3 rooms of furniture and 80% of the furniture was broken not once but twice. I gave Ashley a 2nd chance to deliver the furniture I really, really wanted and the entire shipment had to be sent back two separate times. The 1st time customer care was contacted, they tried to charge me a restocking fee. I still cannot believe they would try to charge me a fee when 80% of the order was damaged. What is going on with Ashley? Who is taking responsibility for this? Everyone I have talked to makes promises but no one takes any responsibility for damaging the furniture. Please be aware that I am not talking about furniture that has just a scratch on it. The furniture that was delivered to me twice was cracked or severely broken.
Beware!!! Do not buy from Ashley!!! This was the worst experience I have ever had buying furniture. I bought 3 rooms of furniture and 80% of the furniture was broken not once but twice. I gave Ashley a 2nd chance to deliver the furniture I really, really wanted and the entire shipment had to be sent back two separate times. The 1st time customer care was contacted, they tried to charge me a restocking fee. I still cannot believe they would try to charge me a fee when 80% of the order was damaged. What is going on with Ashley? Who is taking responsibility for this? Everyone I have talked to makes promises but no one takes any responsibility for damaging the furniture. Please be aware that I am not talking about furniture that has just a scratch on it. The furniture that was delivered to me twice was cracked or severely broken.
I will never ever spend another dime in this store! I’ve had my couch for ONE week and it has rips in the cushions. When I showed my sales person pictures SHE even said it looks like a clean cut from where it was unpackaged. But because I didn’t notice it when they delivered it, it is my fault! What a waste of THOUSANDS of dollars!
Good quality selection but a bit overpriced.
The worst store and worst experience. These people are cheap and the furniture is cheaply made. My loveseat was delivered broken. The only english speaking 3rd party delivery driver they hire distracted me while they brought the loveseat in. They knowingly delivered broken furniture. I tried calling, I sent 2 emails and no answer. I finally was able to talk to someone and they told me the only thing that can be done is have another 3rd party person come fix it. They refuse to replace the new couch I bought with a new couch that isn&'t broken. Worst experience ever. The numbers and email addresses to the people you need to speak to when something is damaged arent on any email they send you along with the terms and conditions arent emailed to you when you order online. I never expected this out of Ashley furniture. I thought they were a respectable company. Come to find out their a cheaply made furniture store that does dirty business. Never again will I get anything from them.
Another great experience with Ashley HomeStore. Victor was great! He was very thorough and informative.
We purchased a dining room set and living room furniture in November of 2019. The purchasing experience went great. The dining room set arrived in a couple weeks and the delivery experience was perfect. The living room set arrived a month later and the workers had trouble getting the sofa in the house. I told the delivery men that they will have to take the legs off the couch to get it to fit into our home. My wife and I removed our old couch the night before and removed the legs and got it out of the home with no issues. They refused to take off the legs to the couch. Then while trying to get it into our home they dented our exterior door, tore up the frame of our storm door as well as removed paint off the storm door. They didn’t get the couch to fit. I asked them to stop and they said taking the door off would get it in then took the door off and tried again and ran the legs of the couch up and down the wall ripping through the drywall. They then took off the legs and the couch fit with no problems. Once the couch was in the couch was severely damaged. In retrospect I should have made them stop and leave. They are going to replace the couch but denied coverage to fix any damage to the home. They stated we signed a release of damage from them and we assumed we did. Come to find out it was not our name on the damage release waiver (knew we wouldn’t sign that after what they did to the home) and they still denied it stating we said we signed it. We learned that their return policy and damage policy is setup so that if you wait until they leave your property their is nothing you can do to seek damage other than taking them to court. Please note that we expect the minor dents and dings related to moving furniture and expected scuff marks on our wall. We did not expect multiple dents and dings and the multiple gouges to our wall and believe it went so far as to be negligence on their delivery providers. Most likely everything will go good with your purchase but know that if it doesn’t they will not help you at all. If this happens to you make them take back the furniture immediately and definitely don’t sign anything especially before the items are in your home and inspected.
Ashley Homestore University is an amazing store. So many great people and furniture to choose from. I'm absolutely totally satisfied with everything!!!!!!
My fiancé and I went in to purchase a new bedroom suite for Black Friday in 2019. I cannot remember the gentleman who helped us out but he was great. He took the time to help us choose between styles and did not pressure us into anything we didn’t want. Should we need more furniture, this is the place we’ll go.
Great prices, quality furniture, and even better service! Will definitely be back!
Always a good choice of furniture...
Unfortunately, we have had a terrible experience with the customer service we received with Ashley furniture. On Wednesday 1/22 we received the wrong arm to the connecting sectional with our couch. It was the left side connecting piece when it was suppose to be the right side connecting piece. We were advised by the delivery drivers to keep the furniture and call customer service to resolve, that if we kept the furniture they would be able to trade it out quicker, than if we sent it back. Later that day, I called the store manager to figure out the situation. The numbers on the invoice matched that of the numbers on the pieces, therefore it wasn't the drivers fault as they matched and pulled what was listed on the invoice. Everyone blamed each other, without taking responsibility and somehow the piece got tagged wrong. I was suppose to receive a phone call the next day from the store manager on when we could swap out the piece. Unfortunately, by noon the next day I still hadn't heard anything and had to call customer service to figure out a new delivery time for the correct piece. The next available date they offered wasn't until A WEEK LATER, 2/5. We finally received the correct arm, a week later and was told we would be compensated for the mishap, for us to give customer service a call once we received the correct piece on 2/5. That morning it was delivered, that afternoon I called. I was offered a $100 store credit with the company. Which I wasn't happy with considering all the calls I've had to make. I was told within 24-48 business hours I would receive another call from upper management to discuss compensation. Today, 2/10 I had to call once more because nobody ever called me. I was there again only offered store credit to be spent with Ashley furniture. Moral of the story- customer service with this company is a joke and both frustrating and disappointing to have to deal with. I would advice to look elsewhere when shopping for furniture to avoid countless phone calls and dealing with customer service where they have a lack of empathy.
I have recieved damaged products and have been getting a hassle about my refund. They don't want to schedule a return date for my broken furniture and give my wife and I the run around for about a week and a half. DO NOT I REPEAT DO NOT buy for this store. I do not like my experience with Ashley's furniture. PERIOD!!!!!!!!!!!!
This place will completely rob you STAY AWAY. I bought the Geashill sofa, chair and ottoman for 1,709.00. The set was completely falling apart, within 6 months. They came out and apologized saying it was a faulty set, and sent a new one. Here we are again, it’s falling apart even worse than last time. I could not even sell this couch for 100$ it’s in such bad shape. It looks like we’ve had it for 20+ years. Ashley furniture basically told me to go scratch when I called them with the issue. I’m getting things together and calling my lawyer ASAP. I’m not okay with someone basically stealing $1,700 dollars from me.
Not satisfied at all with Ashley Furniture. November 15th, my fiancé and I purchased a four piece family room set. On November 25 or 26th the couch was delivered with a broken back brace, which was noticeable at delivery. It took Ashley until Thursday, January 2nd, to send a new couch. Who’s to think to inspect a new furniture delivered a second time (well I should have checked). Needless to say I didn’t inspect our new couch until Friday night. We called the next week to report another bent/broken part on the new couch. My fiancé was told someone would come out January 30th to repair. I strongly disagreed with someone coming out to repair the couch. We paid for a new piece of furniture, not a broken piece of furniture to be repaired. But, what we didn’t know was, if we didn’t catch the problem at delivery, its now our problem. Our problem, meaning we have to deal with a broken piece of furniture being repaired; which was Ashley’s fault at DELIVERY. Again highly dissatisfied. I do not give Ashley any stars. I was not able to post without a star marked.
I have been buying furniture from Ashley for over 10 years. I love the quality and look of the furniture.
The worst matress purchase ever. Two different matresses did not expand properly. Customer service expects you to follow "their procedures". January 4th purchased a Chime 12' hybrid this bed and customer sevice has been nothing but a nightmare the entire month of January. Do yourself a favor and shop elsewhere for your purchase.
Terrible customer service.Tuesday January 4th bought a Chime. 12&' hybrid mattress. It has coils, several layers of foam and a plush top.Upon getting it home and out of the box set it up and waited??Sunday,the matress was particularly inflated in some areas and not others not much happened.Monday, was back in the store wanting to speak to management instead was greeted by my salesperson Dwayne. After seeing the photos agreed there was something wrong with it.A buisness card was given to me with a customer care number. Before leaving the parking lot was making a phone call. You will hear a message, for customer service hit 3 it will loop a second and third time before the call is dropped leaving you to redial.Trying the Charlotte number was answered by corporate in S.C. WTH??Tuesday, over three hours was spent on the phone trying to get this situation rectified in a timely fashion .(Ha). Multiple calls, transferred calls, having to exsplain over and over to another person set me off now I&'m pissed.I was told by Sydney that &"if it is indeed defective it will then be set up for replacement&". The technision won&'t be here until 1/15
Found what I was looking for. They matched the online sales price. Unfortunately the bed is going to take 6-8 weeks to get here, so they gave me a bed frame and delivered the dresser & night stand until the rest comes in. Friendly staff, good parking.
Nice furniture.
Horrible experience. They messed up my entire delivery! Received little to no help. Even after messing up my delivery they took for ever to reschedule the delivery. After all my calls they were unwilling to help me.
Jake was my salesman he did an excellent job navigating me thru the store and helping me pick out furniture. They have great pricing and a really good inventory.
Great Sales staff but very poor delivery service. They are very inflexible and not accommodating when making scheduled deliveries. Basic customer service is lacking or more training is needed and so my advice will be to lower your expectations and don’t expect empathy.
Decent selection of furniture and home
If I could give them 0 stars, I would. I went in there with my husband the other day (a person of color), and they looked at us and completely ignored us. Was it because we were underdressed? Or was it because my husband is a person of color? I am extremely disappointed because we were in fact looking to spend quite a lot of money on nice furniture since we are renovating our entire house. Will NOT be returning. HORRIBLE customer service, we walked by not 1 but 4 employees and NONE of them bothered to ask if we needed help. Do not waste your time in here! Will never be returning and hope none of you guys do!
Couch ordered (and payed) in November, delivery date December 7th, then postponed to January 9th and today just got a call from the customer service postponing again to January 17th. A very poor service.
Horrible customer sevice after purchasing a matress. On 1/4/20 purchased a Chime 12' hybrid mattress. It has coils, several layers of foam and a plush top. Upon getting it home and set up waited for it to expand. Sunday, still waiting, some areas did partially, others still saging and no plushy top. Monday, was back in the store asking for management and ended up speaking to the salesman Dwayne. He gave me a buisness card for "customer care". Before leaving the parking lot was on the phone. You will get a recording with three options. For a representative hit 3, this was done a second and third time before the call drops you. After going back inside was informed "there must be a problem with the line", clearly. Trying this a couple of times called the local number in Charlotte which automatically sends you to corporate in S.C. WTH? Tuesday, after talking to multiple people and transferred several times was losing my temper. I'm out three hundred dollars, sleeping on a dead bed and Nothing is being done in a timely fashion by Ashley Furniture. Over three hours has been wasted on the phone trying to get this rectified. A technision will be sent on 1/15/20 "to see if the bed is indeed defected"? Then get to wait again for a matress I've already paid for and should be sleeping on. I contacted Clark Howard even they had a hard time getting information but did find Ashley Furniture was rated a D in customer service this I believe.
Dwayne was awesome. I went in to just look and walked out with a deal!!
Good furniture selection
DO NOT, I repeat, DO NOT come and do business at this Ashley Homestore. Take the drive and find another location or avoid the business all together. (Recommended) Our experience buying a mattress has been an absolute dumpster fire. No internal communication, no customer communication, rude management (someone named Antoine), and the answer to any question will be whatever gets you off the phone the quickest. Long story short, we're sleeping on a brand new mattress that's in plastic and on the floor. I knew I should have gone to Mattress firm, but Ashley got a nice number from their finance department and they weren't about to let us leave . (Ashley will tell you MF lost some certificate to sell TempurPedic as a deterrent, meanwhile Ashley has no business selling big brands only to muddy their reputation with their customer service.).
Ashley I feel is overrated. Their furniture's are too expensive but they do have nice collections though
Good selection and decent prices with friendly sales staff.
The worst experience ever. Spent close to $7k and received sub par customer service. I trusted Ashley Furniture to delivery quality goods and they did the complete opposite. The delivery men damaged my home and every item delivered was either dirty (mattress) or broken. I’ve waited almost 4 weeks to get my issues resolved to be told they were not going help me because I signed a waiver of liability. To be clear, I signed what I thought was a service request to repair the damage to my home but the signature box was in Spanish. The delivery men did not speak English. Ashley Furniture subcontracts the delivery process. I’ve asked repeated for corporate to call me on my issues, but no luck there. Go elsewhere! They do not stand behind their products or service! Extremely disappointed and regret buying from them.
Came here to compare prices on living room furniture. Victor was very knowledgeable, helpful, and answered all of my questions. Needless to say, I purchased a living room set and couldn't be more satisfied. I recommend this store to everyone. They have a wide variety of options to choose from and they are reasonably priced. You won't be disappointed. Trust me, I wasn't. 😊
I had a great experience at this location. Karen was very helpful.
Zanetta was incredible! She was so helpful and patient. She double checked everything to avoid any errors and explained everything thoroughly. We were so impressed with our experience here and can’t wait for our new furniture!
My wife and I had an excellent experience working with Richard at this location to find a new sleeper sofa. Richard took the time to help us find a comfortable, stylish piece that was still within our budget, all while sharing tips about the city. A+ for service! More broadly, one thing that surprised me was how competitive the pricing at Ashley was compared to that old college and first-job furniture standby—IKEA. If we had known about Ashley’s pricing sooner, we probably would’ve forgone spending many frustrating hours of our late 20’s assembling various ümlaut-laced IKEA purchases in favor of the pre-constructed and sturdier pieces at Ashley. Of course, some of the pieces at Ashley are clearly for older folks with more savings, but there’s actually a good range of price points. Anyway: I wanted to mention that so that young couples who are starting to move up in the world know that they have an option. Definitely check it out! (I’ll update the review re: the delivery experience).
To start this off im in the car business and am very picky and first moment I don't click with employees when spending this kind of money I leave without a word so me taking the time to write a review should speak for itself. I came in one day looking for furniture for my new uptown apartment, came into this store and karen came up with a lot of energy and upbeat attitude and allowed us to look around without being bothered but did follow up too which I appreciated. Found a couch that we loved and got the delivery set up! Easy and simple and left feeling accomplished. I called karen and picked out a bed, tv stand and more and did everything over the phone and came in for the details, Dwayne helped show me a mattress which is what I needed and was very well versed and educated on his products, differences in models and helped pick one based on what my needs were, not what he wanted. Travis who is the Sales Manager went over the details, made everything easy and simple and made the experience that much better. Thanks again to everyone who went above and beyond, I cant speak on anyone else as one guy said I can look around but he will be in his car at 9. But none the less Come see Karen, Travis and Dwayne personally and thank me later.
Carmela Johnson was a delight to work with. She is extremely knowledgeable, personable and patient with a great personality. I didn't purchase the loveseat I was looking at until my third visit to her store. She was never pushy; just waited until I was sure. Delivery was smooth as glass. My delivery was scheduled for a Sunday, between 8:30 - 11:30. I was called at about 8:15 and was told they were 10 minutes away. Robinson and his delivery partner were actually there a few minutes before the scheduled time. I couldn't have asked for a better delivery team. I'd give both Carmela & Robinson an A++.
Carmela Johnson was a delight to work with. She is extremely knowledgeable, personable and patient with a great personality. I didn't purchase the loveseat I was looking at until my third visit to her store. She was never pushy; just waited until I was sure. Delivery was smooth as glass. My delivery was scheduled for a Sunday, between 8:30 - 11:30. I was called at about 8:15 and was told they were 10 minutes away. Robinson and his delivery partner were actually there a few minutes before the scheduled time. I couldn't have asked for a better delivery team. I'd give both Carmela & Robinson an A++.
Boring dark furniture
I had a great experience at first. The salesperson was helpful and made sure to help with price matching when I made my purchase. I told the salesperson I was moving to a different state and asked if it was possible to have everything delivered there. It wasn&'t, which was fine; I&'d wait on the couch and have the boxed items delivered and take them with me. When it came time to actually make the sell, I mentioned having heard about a payment plan at a different store. Nothing about the plan was explained to me, but the salesperson brought me some forms and told me which areas to fill out. I wasn&'t made aware that I was applying for a credit card instead of store financing. I also wasn&'t made aware that the credit card could only be used at that specific store or other Ashleys in the area. The salesperson knew I was moving to a different state and quite frankly should have been upfront about everything. Now I have a useless credit card I never planned on applying for. The flippant attitude of the associate I spoke with over the phone was extremely uncalled for given that I&'d basically just been swindled into a sale and credit card. This store and company are altogether terrible. Get it for cheaper at Coleman Furniture.
My entire experience was top notched! The salesman, Rod Wright, and the manager, Travis Brown, have excellent customer service! Not only was I given a huge discount but they added a military discount! Not many stores in this area give the military discount but Travis gave it to me with no hesitation. I highly recommend this particular store and even more I recommend these gentlemen. Thanks a million young men!
Don't expect a good delivery experience. I had to reschedule delivery because Ashley furniture was unable to deliver in an 8 hour window that my condo complex requires. They told me they had rescheduled but when I failed to get a delivery time the day before and called to question, they said the rescheduled delivery never happened. Now I have a two week wait before they attempt a redelivery, and will once again not be able to confirm they can deliver within the 8 hour window my condos require. In short, if you can't drop everything to be there at their beck and call, you might end up with furniture sitting in a warehouse for months.
Great values. Surprised!
We are extremely unsatisfied. We bought a 4K set and we were happy with the salesman and the pieces we picked out. When they delivered it, was when the utter chaos started. 3 men were here. To begin with, it was early in the am. They started pulling pieces out, and One of the men decided it was a grand idea to put our leather piece on the wet grass so the morning to saturated our furniture. They brought the pieces in and there was one young boy working on our long couch and two guys working on the live seat. I seen the young man was struggling to get a feast fit put fit it in come to find out since it wouldn’t fit he made it fit and he broke the couch here is really where the chaos started after this we called customer care as they were calling customer care . we needed to know what we were supposed to do . they told us to send that piece back as the delivery team was taking the couch out it was the only two that was working on one piece of the long piece they scratched my kitchen floor and they moved it then they took it outside and sat it on our lighting fixtures. We have made several calls to customer care and for four days now no one would call us back if they would give us the runaround now we finally spoke to someone his way of fixing it was just send the furniture back. I am making a BBB case and will never use this company again. The men they did send are not allowed on our property anymore. I will also contact action 9, no one tells you that when something goes wrong it’s not an Ashley issue “ but it is” they should not use outside delivery services. So, we are still waiting our other piece to come. I sent the man who helped us an email, still no response. I want everyone to k ow the hell we went through after purchasing over 4K of furniture. 😡😡😡
Good selection. Friendly staff. Bill was a great salesman to deal with and made transaction move smoothly.
Purchased a master bedroom set including a King size mattress from this location. Not only was the set delivered TWO months after we purchased, but it was sent in three different deliveries. On top of that, our salesperson/store manager promised a 90 day guarantee on our mattress, if we were not happy with it, we could return it. This was not what was written in the fine print and we had a nightmare of a time trying to get them to honor what the store manager had said. Ultimately, we were able to exchange the mattress (thankfully), but it took about 20 phone calls, 3 visits to the store, and numerous managers. For all the trouble they had put us through, they should have discounted our purchase or offered store credit. Very disappointed in their poor customer service and lack of organization here. Will never buy from Ashley Furniture again.
My wife and I had a fantastic visit and worked with an extremely helpful, knowledge sales associate; Dwayne. He was down to earth, polite, patient (as he priced out various item/packages for us) and focused on our needs; assisting us throughout the entire process. Clearing explaining the protection plans and available purchasing options. He provide plenty of time and space for us to browse the store without hovering over us or making us feeling rushed or pressured. Overall a wonderful purchasing experience! If you're in the market for furniture we would strongly recommend stopping by and asking for Dwayne!
Ashley Customer service is awful. I ordered a desk in on June 28, 2019. It was an L-shaped desk. I got one piece delivered on 7/13/2019 and the 2nd desk was finally delivered today 10/10/2019. I had so many issues with getting it delivered. The earliest delivery date as 8/10/2019, but then I got a phone call that it was back ordered so it was going to be delivered on 8/17/2019, but when it came it was damaged and they had to take it back. Then it was out of stock again and it wouldn't be available for delivery until September. Well the delivery people came out and told my husband it was the wrong desk and they took it back. I had to reschedule again and this time we waited for the delivery people no call, no show. I called and the customer service said they desk never made it onto the truck. After I had made arrangements to have an adult over the age of 18 to be home for the delivery. Keep in mind I made my original order in June. At this point I asked for some type of compensation because this is a bit long to wait for a desk and I can't cancel my order because it been well over 30 days. They reassure me as soon as my desk is delivered they would compensate. Well my desk is finally delivered today without damage or drama. I call customer service to let them know and they offer me $100. 00 gift card to Ashley furniture store. No!!!! I want a reimbursement. She then goes to speak with her manager and then comes back and offers me $60 refund on a $684. 79 purchase. I demand to speak with her manager. I am placed on hold again for 10-12 minutes only to find out that there aren't any managers available to speak to me. But she offers me $80 refund instead. I'm pretty upset and I know where this is going so will just end this conversation here take this refund and will not purchase anything else from Ashley Furniture Store again. This whole experience was terrible. It wasn't the sales, it was the customer service on the back end.
I have to say that Ashley HomeStore at 430 E. McCullough Dr. in Charlotte, NC has the ABSOLUTE BEST staff and General Manager! Saturday was a busy day and Travis Brown, General Manager, stepped in without hesitation to make sure that I had the attention and assistance needed for inquiries and information in a timely manner. He was very knowledgeable, friendly, provided alternatives when I expressed what I was looking for and more importantly, was immensely patient with me through all of my indecisiveness. He stated, MANY times that “he loves what he does.” And my response is, “he does his job well.” When you are overwhelmed with decision making, having the sales support available that Travis provided takes an enormous weight off of you! He helped me to make informed decisions and played an invaluable role in selecting furniture that I am completely happy with as a new homeowner. The company is absolutely blessed to have your leadership and pleasant demeanor Travis! THANK YOU. THANK YOU. THANK YOU!!!! If you all want guaranteed great service, expertise, professionalism, and someone who truly wants you to leave happy with your purchase, go see Travis! Also, special thanks to Marianito Montero “M” who also provided assistance during my experience. He was very pleasant to work with and was a great sounding board when it came to decision making. I’d recommend him!
Service was outstanding. Duane exhibited wonderful servitude, poise, and stellar customer care. He took time to help my family and I find what we wanted and needed most while being mindful of the budget set. Other employees in Ashley also rendered great customer service.
Absolutely the best customer care and service that I've received in a long while. Thank you, Duane. You made my buying experience not only fun but stress-free. The store manager was awesome as well. He offered laughs and bottle water while Duane waited on another customer. Danny is the sweetest addition to the Ashley store family. His demeanor and poise made it easy to say yes to the sale. What a great group of people who display such graceful teamwork and service!
After weeks of waiting, my sofa was delivered damaged. Delivery people acted like they didn’t even notice the damage. If I didn’t bring it up, they would have just left it. Customer service was unable to tell me when the replacement would come in.
Every time my family shops at this Ashley&'s, we leave having had some of the BEST customer service experiences. Bill is such a delightful, friendly, and helpful salesman. They always have great deals and you can&'t help but leave with a smile on your face! Richard, one of the managers, is also fantastic at what he does. I&'m so thankful and very impressed with the whole team all around. I highly recommend you do yourself a favor and go to this location for any of your furniture needs.
Went to this location for living room set. Crystal Smith did amazing job!!! She was not pushy salesperson. She was very genuine and knowledgeable of the products in her store. Travis, the Manager was really great as well. No games, just really good customer service. I totally recommend.
I would not recommend Ashley. the sale ppl are very nice to get you to get an order. delivery and customer care is horrible. they delivered a rocker. chair with a defected part. I asked for new chair they told me will send out new part. who would pay and get a defected chair from the warehouse. not only that the senior agent "supervisor" Khris professionalism was unbelievable. I spent a lot of money in at Ashley and to feel as customer my concern and issue is not of concern with this company after they take your money. I am disappointed and will never buy their furniture. very disappointed. I should listen to the reviews and previous customers like my neighbors who said don't do it. !!
Nice sales staff
(Translated by Google) Orrible bad experience I bought some furniture for $ 3500 a year ago I bought it insured those of the insurance company gave me one of the obstacles they don't help you with anything just give away my money and the orrible room. (Original) Orrible mala experiencia compre unos muebles de $3500 hase un año le compre aseguransa los de la aseguransa me dieron una de trabas no te ayudan en nada solo regale mi dinero y la sala orrible.
Their furniture is decent, but I had a bad experience with a saleswoman (first initial "T") on 8/25/2019. She worked hard to sell us their "Diamond Care Plus" warranty that would cover (per her) "any stains, punctures or tears other than beaks and bites". She explained that referred to something like a bird or dog tearing it up. I told her that we had had a bad experience with such a warranty from a competitor years ago, where our son had some grease on his pants and it got on the sofa. They had refused to honor it because "it was a second-hand source of stain", which was in their fine print. So, I explained, I didn't see value in furniture warranties. She pressed on and said that *their* warranty would cover everything except the "beaks and bites". I asked if I could read the warranty contract. She said they don't have one or, if they did, they don't let people see it. However, she offered me a brochure, part of which read "Most stains, including ...". I pointed out that "most" wasn't very assuring. She again told me I needn't worry and they would cover all but "b & b". I then pointed out the footnote on the bottom of the brochure that read, "*Coverage subject to applicable 'Furniture Protection Plan Terms & Conditions.' In the event of a conflict between information in this brochure and the Furniture Protection Plan Terms and Conditions, the Furniture Protection Plan controls. Important exclusions apply; read the sample contract carefully." Even after my pointing out that there is, indeed, a contract and that their own brochure recommends that I read it, she still insisted that it doesn't exist and, therefore, I couldn't see it. She also kept saying "these prices might not be good after today", but it was a "Labor Day Sale", and Labor Day was another 8 days away! Although there was furniture there we were interested in, that was enough to ensure we didn't buy there from her.
I would give no stars. I bought furniture for my house as I am a student and am renting a property. They canceled my delivery date twice. I had to give away shifts and ended up being canceled on again and again. Finally they show up, I have to skip school so that they come and don't delay it again. Everything is great, finally the pieces I've been waiting a month for are here (super late). The delivery guys call me to the room and tell me that the bed frame is missing the hardware. They give me the phone to talk to the customer service rep who said that they would check the warehouse and hopefully could get me the piece and get them back soon. Then the customer seduce guy, not knowing he is on speaker, tells the delivery guy that they will have to mail me the pieces and then send them back which can take up to 2 weeks. For some hardware for a bed frame. This is ridiculous and I'm going to continue posting on every account I have about how terrible this business is and to use literally anyone else. Terrible customer service. So if you want to waste your time and money this is where to go
I would give no stars. I bought furniture for my house as I am a student and am renting a property. They canceled my delivery date twice. I had to give away shifts and ended up being canceled on again and again. Finally they show up, I have to skip school so that they come and don't delay it again. Everything is great, finally the pieces I've been waiting a month for are here (super late). The delivery guys call me to the room and tell me that the bed frame is missing the hardware. They give me the phone to talk to the customer service rep who said that they would check the warehouse and hopefully could get me the piece and get them back soon. Then the customer seduce guy, not knowing he is on speaker, tells the delivery guy that they will have to mail me the pieces and then send them back which can take up to 2 weeks. For some hardware for a bed frame. This is ridiculous and I'm going to continue posting on every account I have about how terrible this business is and to use literally anyone else. Terrible customer service.
Very helpful. Crystal was awesome.
Ordered over 7000$ worth of furniture and most of it came damaged and or wasn't installed correctly. Customer service is terrible. They said they were going to send me parts to fix the things they delivered broken and I could fix it myself and or have someone install it for me at a later date. I nor my pregnant wife should have to deal with spending that amount of money on something and have to fix it ourselves. Or have to set up a time for someone to come fix it! It should arrive in great condition because it is NEW! Very disappointed in ASHLEY. i will never buy another thing from them. I will go elsewhere and I would recommend anyone thinking about going here to go somewhere else.
Ricky Williams was great to work with!
Madi Wolfe helped me and my husband out a great deal today, with helping us pick out and purchase our new mattress. Thank you so much we will indeed be back to see you soon.
Wonderful experience. Ricky was very helpful and we got a great deal on an awesome sectional.
We went to a competitor and left unhappy with their customer service and how they handled us. We stopped by AshleyHome Furniture and met Ricky! He was so welcoming and quick to help us. He was very personable and friendly. We made our purchase and was pleased with our decision. Ricky followed up thanking us for our business and later followed up after the delivery! What a great experience! Thank you Ricky!
I had a wonderful experience at the University location. Ricky met me at the door and was very friendly. Most importantly, he listened to what I wanted and was very knowledgeable about the merchandise in the store. I would definitely go back and work with Ricky again!
They have some really nice pieces
They take forever to deliver your furniture. Keep changing delivery date and never contact the customer to let them know there has been a change!
If I could give the delivery experience no stars I would. This entire experience as been horrible from top to bottom. Bought my 3 piece sectional on June 27th and scheduled delivery for July 20th. I received an automated call that my delivery time was 12pm-3pm. I sat around all day until 2:55pm when dispatch called to move my delivery time to 4:30-6:30. Waited around until almost 6pm. Delivery team DID NOT call 30 minutes ahead as I was promised over and over again. They showed up, unloaded the couch and argued with me that it was the correct one when I was certain it was not. They put it together and left my house. As soon as they leave, dispatch calls to say my delivery is about ten minutes away. Yea, in the OPPOSITE DIRECTION! By now I have noticed that they have only delivered 2 pieces of my 3 piece sectional. I call customer service who cannot help me until the item drops off their delivery manifest. I asked to call the delivery guys who are less than ten minutes away to check to truck to see if they left it. She tells me no and to call back tomorrow (Sunday) after 2pm. I call the next day and they ARE CLOSED! I called back first thing Monday and am once again given the run around to call back later that day after 2pm and that likely my additional piece was damaged and that caused it not to be delivered. I call back at 2pm and speak to another rep who informs me it wasn't damaged, it was left on truck accidentally and they should be calling me to schedule my delivery. However if dispatch does not call to give them a call the next day. So here we are... I just got off the phone with the Customer Service yet again to be told that the next available date for delivery is August 2nd because my piece has to be shipped from the Manufacturer because it was damaged and she says I was told this on my delivery date!! I was never told anything to this effect other than the possibility it may been damaged but it could not be confirmed. I asked to speak to a manager because I am tired of the run around, she tells me that there are no mangers on the premises and they won't be available until after 10am. I asked for a corporate number and she said this is the corporate number. I am so concerned this additional piece will not match in color when it finally does arrive and that I will be back to square one. I will NEVER purchase another item from Ashley Homestore ever again. Their Customer Service is the worst I have ever dealt with. They have no solutions to the problems and I feel as if everytime I call I get a different excuse. I will be reporting them to the BBB!
They had a shopping cart in the middle of the isle full of cleaning supplies, they really should clean while the store is closed it didn't look good.
Bought a bed when it was delivered I noticed it was the wrong bed. Came back and found something else and was told I would get a call on Monday but didn't. Came to the store today and was told by the manager ( please give me a second) I'm sitting here 30 minutes later looking at him reclined in a chair relaxing. Another lady is helping the customer's out while he keeps looking at me. I decided to leave a message and wait for someone to call me. I'm leaving out the store and now he decides to come back to the customer service desk. You already Know they will be taking my money out of my account but I have no furniture yet
office manager Molly refuses to take my calls always saying she is with a customer. paid cash for my furniture, wrong parts were delivered and pieces were broken, have been calling Molly for 2 weeks since the sales folks keep saying she needs to sign off on the delivery of the correct piece. each time I call I was told Molly will call back or an email was sent to her. my advice is to go to Rooms to go or Value city. Ashley does not understand that even if their furniture is bad, and they have good customer service they will get business, but I guess whomever is training these stores failed to mentioned that customer service was important.
Delivery is horrible, my delivery was schedule for 6/24, got a call that the delivery window was 3-5pm, at 5pm, got a call that the window was now 5-8, at 8pm, got another call that it was now moved to 9:30. At 9:30 another call that it was now move to 10:30. At 9:45 Got a call that it was raining and can't make delivery and to call in the morning to reschedule. I called 3 times today and was told that they will call driver and call me back in 15 minutes to an hour. First call I made was at 7:45am. Second call at 1pm, third call at 3pm. I am yet to receive a call back or know when the delivery will be made. If delivery is not made by end of the week order will be cancelled. This is truly outrageous. Common sense would say if you miss a delivery then you would make that the first delivery the next business day
My sister and I went in this store location after having lunch with the intention to only look at couches. Of course we ended up purchasing a beautiful couch! Sid helped us from the moment we walked in the store, he was very knowledgeable and a pleasure to work with. I would recommend this place
Buyer beware. This place is a joke lack of communication between store and ware hose, molly was supposed to transfer information to warehouse, then get the run around .. the amount you save on those Chinese built furniture isnt worth the headache.. lazy boy never gave me these problems
McCullough store staff (Victor) was helpful with my over the phone purchase and delivery appointment setting. The actual delivery was a NIGHTMARE!!! Delivery was late--they changed my delivery time an hour before arrival and then were still late, they went to the wrong location and took 30 minutes to get to the correct location when they were only 2 minutes away! The driver struggled to get the truck into gear multiple times while moving it, not one member of the 3 person delivery team could speak or understand English. I had to call the store and get an employee there to translate in an attempt to get some assistance. Ultimately they drove away without delivering the furniture. I forced a Sunday delivery and the team that day was great. I would not buy anything from them again. If only I could give them less than 1 star...
My husband and I went in for a new bedroom set, Peter was able to help us and guide us through our process. He showed us mattresses, etc. and was very patient with us going back and forth. Although we were there for more time than we wanted to be (because we couldnt settle on a price for the mattress, base and pillows) we appreciated Peter's help and patience. We did leave that day with our bedroom set, and not the mattresses, but we are thankful for his help.
I wish I could give this store 0 stars as we have had nothing but issues with our furniture and delivery. Ordered a kitchen table, 6 chairs, a couch and an entire master bedroom set for this store back on April 13th, 2019 for delivery on June 5th, 2019. Per Ashley&'s contract the delivery team is supposed to call 2 days prior with a delivery window and 30 mins prior to arrival- we never received any communication from them in regards to delivery. Once the team arrived and unpacked the furniture every single piece was either damaged or incorrect. We&'ve had to re-schedule delivery&'s and have spent countless hours on the phone with their customer service team all of which cannot provide a solution and they continue to pass the blame back and forth from the store staff to the customer service staff. I highly encourage anyone reading this to skip right over ashley furniture and give you business to someone else who is actually deserving and fulfills their end of the contract.
We have bought a few things in the past and went back this weekend to get a new couch. We also picked up a new bed as well. Carmela Johnson helped us out. When we got home, we realized we measured wrong and had to make a change. She was nice enough to modify our order. Thanks.
(Translated by Google) Wonderful place (Original) Maravilloso lugar
Great!!!!
Dwayne Baker- If you are in the market for furniture or maybe even some interior design consulting, Dwayne is your go to guy. He's a jack of all trades! The experience I received today was THE BEST customer service I have received in a long time and for me, that speaks so much volume! From the moment I walked in the door he was eager and elated to help me. He took his time, answered all my questions and gave me options, ABSOLUTELY NO PRESSURE TO "CLOSE THE DEAL. " He understood my needs, was very personable, empathetic and competent. It would be robbery to not leave a review. Dwayne, please don't be upset if you get an overflow of clients walking in and requesting you! You are an amazing person and I wish many more blessings for you and your beautiful family. -Nina
I enjoyed my visit. Em greeted me and explained to construction. I meet two others while I was browsing. The AM Dwayne was very nice, excellent product knowledge, and incredibly professional. I removed one star for the AcceptanceNow representative, she was very ornery.
Came in with a budget and Mr. Rickey made sure the budge was met! Best furniture experience i have ever encountered! Highly recommended! Ask for Mr. Rickey! Very knowledgeable and will work with you to get you everything you need!
Be sure to ask for Dwayne! He was very helpful to us and not at all pushy or hovered over us like other salespeople have been before. So much so that we left one day with a small purchase and came back a couple days later and waited to make sure we could work with him again! He let us shop at our own pace, but was always nearby in case we had any questions and was very informative with any we had. Very personable and broke down exact pricing for us to set our minds at ease when making a large purchase. If our experience with Ashley Furniture's delivery service ends up as good as it was with Dwayne, then we'll be sure to make this a 5 star review.
We had a wonderful experience at this location! Ask for Dwayne - he was a delight to work with! We came in during the Memorial Day sale weekend and he was very helpful. He answered all of our questions and made us feel confident about our purchase.
Peter was our salesman at the Ashely Furniture store in the University area. He was amazing and helped us with all of our purchases! He was patient, friendly, and gave us the time and space to make the decisions we needed to make! I truly appreciate that he puts his customers first!
Had a great experience buying a new bedroom set from Carmela Johnson we highly recommend her! We got what a we wanted at a fair price, delivery was right on time, Tony was very helpful and got our new furniture put together in no time. Will be back for more furniture! Thanks
Ricky Williams was my salesperson and he was great. He made sure me and my wife got a great deal, and was very patient with us. He spent over two hours helping us find the right furniture, and get the perfect warranty in the process. So I highly recommend you ask for Ricky Williams anytime you go to the Ashley furniture home store in the university area.
My husband and I planned on spending our Saturday furniture shopping for a new couch. We bought our bed frame from Ashley and were really pleased, so we started there. Ricky Williams, who helped us, greeted us and checked in while we were looking around. We found a couch we loved and Ricky talked us through all of the options for purchasing and protection policies. We got such a great deal on the couch, we actually ended up getting a coffee table too! I definitely recommended Ashley Furniture, and Ricky Williams specifically . . . so helpful!! Now we have the rest of the day to spend NOT furniture shopping! Thanks Ricky
Demetrius was always. he didn't try and push anything on you and was very friendly Angela and Sheila
I initially walked into the store to just window shop and get ideas for my house I'm moving into. . . immediately I was greeted with enthusiasm and positive energy by Mr. Bill Jones. I expressed my purpose and he directed me to some items I may be interested in, and sure enough they had exactly what I was looking for, and cheaper in compared to other stores. I ended up leaving with not one, but TWO of the same couches for my family room. I will be shopping for more items to furnish my home.
BUGS BUGS BUGS!!!!!! BEAWARE I just bought all brand new furniture from Ashley Furniture over 8,000 worth of furniture for my whole house.... and today as I am cleaning my home which I do every week.. I find a lot of bugs all over my brand new head board. I check my bed and there is absolutely no bugs I check all my kids rooms and there is absolutely no bugs.. they are only on this head board... I dont eat in my bed I may have a glass of water.. but that's it.. I am a clean individual who keeps my house clean.. people make fun of me cause they say my house doesn't even look like its lived in by 3 children... I call Ashley and they say that there is absolutely nothing they can do about it... I have a warranty and not to mention they were suppose to come and replace this head board a month ago... for scratches... they were supposed to come and replaceeld alot of broken furniture that happend during delivery and still haven't even reached out to me for a date!!!!!!!!! I dont want a replacement and I dont even necessarily want my money back just come get this out of my house!!!!!!!!!!!
Today me and my mother came to Ashley to look for a sectional for our new house, we were greeted by Ricky Williams, who was the first sales person to greet us after being in the store for about 10 minutes. He was so helpful and we had such a great time that we ended up furnishing most of the house. The manager Travis and another sales person by the name of M. were also very helpful and showed amazing customer service. Thank yoRicky Williams, we will define be back!!!
Today me and my mother came to Ashley to look for a sectional for our new house, we were greeted by Ricky Williams, who was the first sales person to greet us after being in the store for about 10 minutes. He was so helpful and we had such a great time that we ended up furnishing most of the house. The manager Travis and another sales person by the name of M. were also very helpful and showed amazing customer service. Thank you Ricky Williams, we will definitely be back!!!
Stacie was AWESOME!!. . she helped me with bedroom and patio fthe entire staff was friendly and helpful!!. .
We got furniture there and had to send it back twice
My husband and I walked into Ashley just to look at living room furniture. There were four salesmen when up front as we entered. Dwayne immediately greeted us and introduced himself. We told him we were just browsing. He told us about some promotions at the store. He wasn't pushy and advised he is available if we need additional assistance! In the end we walked out with living room furniture, new tempura mattress and a few accessories! Dwayne is an awesome salesman with a genuine spirit.
When we walked into Ashley we were weary from looking and not finding the bedroom set we wanted for our new home. We were greeted by Carmela Johnson who asked what we were looking for. She asked just a couple questions and led us straight to the bedroom set we purchased today. We had picked out living room furniture at another store but today I asked Carmela to show me what they had and be again, after a couple of questions, she let me right to the set we purchased. Carmela knows her product and listens to her customers.
I walked into Ashley home store this morning and hopes to find a living room set for my new home. I was approached by a sales guy and at first I brushed him off. However he end up being a Big help. Dwayne was very knowledgeable. He took his time to educated me on The functionality of the furniture and the quality. I ended up getting a awesome deal with the sale that they have going on I don't think I would've found a deal like this anywhere else. It is hard to find good customer service these days and I really appreciate Ashley HomeStore for having an employee like Dwayne. I like to ask questions and he took the time to answer all of them he never made me feel like I was wasting his time and he was patient with me. He also waited while I had to go pick up my son and waited for my husband to come see the furniture before we decided purchase. He also gave me info about mattresses and bedding and pillows and things that I was unaware of. I will definitely be sharing this info with my family. This was my first time purchasing anything with this store and I have now found a furniture store that I will be using for years to come thanks Dwayne for your great customer service I recommend Ashley home store for your furniture needs to go check them out in the University area of Charlotte North Carolina.
Very good furniture at great prices
I absolutely love Ashley Homestore University!!! The staff is amazing! Everyone was so warm and welcoming. I'm currently in the process of buying a new home. And I found so many different pieces of furniture and accessories to choose from. I can't wait to receive my new selections!!
Ashley Home store on Mccullough dr is the best. Super friendly and helpful team. Highly recommend!
The team over at the university store are the best. Super nice, caring, and helpful. Highly recommend going here its a one stop shop!
If you want to spend a lot of money and be treated like trash by their customer service this is your place. The ashley corporation is nothing but sheer incompetence, negligence, and unprofessionalism. You&'ve been warned.
Travis and his team provided excellent service and I was able to pick out a great sectional. We had the merchandise delivered this morning and I could not be more satisfied with the way the delivery guys handled it. They set up the furniture exactly where my wife wanted it. . . . and then exactly where she really wanted it.
My parent were thrilled to have found the perfect living room set. It would not have been possible was it not for the exceptional customer service, care, and attention they received from Demetrius at the McCullough Commons store. Thank you!
My husband and I came in to Ashley's and purchased a dining table and chairs and the hybrid sealy bed. Dwayne was patience kind and treated us like family even when our daughter was having a meltdown he still took his time and didn't rush the process. He is definitely someone that cares about his customers and make sure they are always taken care of. Oh and by the way he was on his lunch break and his coworker advised we had arrived he turned around and came back to services us!! That speaks volumes
Don't buy furniture from here unless you plan on picking it up. The customer service is horrible and could careless that you will not get your delivery on time. It takes weeks to get a refund and you will be left with no furniture and they will not care
Furniture shopping can be a fun experience but also stressful trying to find exactly what you are looking for when you're under a time crunch. This was approximately the 6th place my husband and I went to and we ended up purchasing a sofa and ottoman. The individual we were greeted by when we entered and who we ended up working with was Peter. If I remember correctly, he had only been at this location for a few weeks so he's pretty new. He was a pleasure to work with. He gave us our space but checked in with us every once in a while to see if we had any questions. We feel that the price we paid for the quality we are getting is on point. Only time will tell as we've never owned a sofa from Ashley Furniture. We will have our new sofa in a couple weeks and will update this review if we have a bad experience with delivery or anything else.
Against our better judgement due to a bad experience in another state we decided to give Ashley one more chance. Well screw me once shame on you, screw me twice shame on me. Let me first say, our salesman Sid was a very nice gentleman and very patient with us while we took time to make our decision. But after this sale was made we reached out about our frustrations and he was no longer of any help. His comment to my husband was something along the lines of well I gave that sale to someone else so I wasn’t technically the salesperson. So apparently once the sale is made it’s no longer their issue. I am frustrated because I wanted to go home and think about this before we agreed but his manager kept having him return to us to offer different incentives to convince us to buy that day. Against my better judgement we agreed and the sale was made. Fast forward 2.5 weeks later we still don’t have our furniture that we spent 5k on! Customer care is zero help and we have yet to come to a resolution. The bed we ordered came with an incorrect part which prevented the delivery guy from doing proper installation. So we were informed the piece would have to be ordered and could take 7-10 business days. Well a week later there’s still no piece and no bed my husband and I can sleep on. I’m 4 months pregnant sleeping with my toddler on a twin bed and my husband is sleeping on the couch. We asked if we could just come to the store and pick a different bed and they say they will have to charge us a delivery fee and a 10% restocking fee! For a piece of furniture that isn’t even put together I have to pay $500! To say we are angry is an understatement. Customer care said we will be compensated for our inconvenience but can’t give us an amount and of course it will be in the form of a store credit. 🙄 Very disappointed in Ashley Furniture. I guess making the customer happy is no longer of any importance to some businesses.
We worked with Sid and had a wonderful experience. He was very knowledgeable and worked with us to find the right product and price. Will be visiting again for sure! :)
I worked with Dwayne! He was very friendly and knowledgeable! definitely will work with him again!
I made a previous purchase at this location but had some additional questions. As soon as I walked through the door I was greeted by Sid. Not only did he answer my questions but also finalized the sale that I thought I was finished with. His recommendation and knowledge of the product made the entire encounter very informative. I highly recommend him
Sales, 1 starTransaction, 1 starDelivery, no star- hasn&'t happened yetCustomer service, no star- minimum info. given no updatesQuality, no stars- don&'t have furniture yetPurchased furniture Thanksgiving weekend...still no furniture. Dec., no bed rails and told no partial deliveries. Jan., you show up to the house with no headboard and no notice that the headboard was damaged. I was prepared but the service I have paid for was not prepared. Sleeping on the floor.Umm...wanted to make a partial delivery that day, NO, very shady business. I did not have to go through this years ago with a living room purchase.Let&'s see what will happen in FEBRUARY....Company could not produce product within 3 months time. After 3 months of broken pieces, phone call at 6am to tell me they don&'t have pieces to be delivered that day. After I had finally had it, filed a formal compliant to the corporate office and called numerous times, then someone from AF tried to offer me $300. But stillI have no furniture.I was officially done and got a refund. I will be going to RTG down the street, they have almost the same identical set for less with more pieces!
Carmela helped us at Ashley Homestore today and helped us find exactly what we were looking for! We are very happy ☺️☺️☺️ will definitely visit again!
I recently bought and sectional from Ashely and absolutely love it. Both their quality and customer service are top of the line. If you're looking to buy any new furniture ask for M and he will take great care of you.
We were looking for the perfect small sectional w/chaise and the sales person (M Montero) helped us choose the right one for the space we had. There was a mix up with the delivery however, between the sales person and customer service they fixed it and even compensated me. M Montero kept in tough with me thru the entire process even after I received the furniture. Thanks
Marianito was great! He offered good service and was helpful with every question or concern I had. Ashley furniture has great prices quality and service. #happycustomer
Great customer service
On January 19, 2019, my then pregnant, significant other and I entered Ashley's Furniture located at 430 McCullough Drive in Charlotte, North Carolina to purchase a furniture set. Bill Jones was the customer service representative assisting with the purchase that evening. We purchased: Model 4020138, 4020120, 4020135, PRO199, and 5YMULTI that evening and selected the pick-up option from Ashley Furniture Warehouse located at 2901 Lakemont Blvd, Fort Mill, SC 29708. Bill explained that we would have to wait until February 12, 2019 (a few days shy of a month) before we could pick up the furniture because it had to be made due high sales of this item. We explained to Bill our concern for the pick-up date because my significant was due to have our child on February 16, 2019 and we wanted to make sure we would have furniture to sit on. Bill checked the system several times and also confirmed with a couple of colleagues to ensure we would be able to pick up on February 12th or after. Once I picked up the furniture, it was brought home and placed in our living room but was not opened for a few days since we were in the middle of our recent move. Upon opening the furniture on February 20, 2019, I noticed damages and defects. There are two “nail size” holes located on the front of the chair, below the armrest. The couch and love seat do not have holes to screw in the legs. I called Ashley Furniture’s customer care number and was told there was nothing that could be done because the furniture had been in the home for longer than 24hrs. I explained our situation of recently moving and told the rep, Ashley Furniture could send someone to our home and see we are in the middle of a move and the plastic is still in our home because I just unwrapped it. The rep stuck to policy so I decided I would go to the store next day and hung up with the rep on the phone. The following day, February 21, we went into labor with our daughter. Once we were released from the hospital and settled back home (February 26, 2019) I gave Ashley another phone call to see if someone would help us. The customer service rep gave a similar response in stating we had the furniture in the home past the time frame for Ashley to take it back. She went on to say “as a courtesy she would send the pieces needed to put the legs on the furniture and once I received them, I would need to give Customer Care a call back so they could schedule a tech/contractor to come drill the holes in. As for the “nail size” holes, I would have to use the insurance we purchased in order to get that repaired and gave me the number to Guardsman. I called the insurance company, explained all that was taking place and the rep stated it was unfortunate that we were having to use insurance and proceeded with the process. I gave Guardsman my email so I could receive the claim information and begin to fill out three duplicated forms for each piece of furniture. The following day, I overnighted the information to Guardsman because I was told I could not fax it back to expedite the process. (Received an email from Guardsman on March 5, 2019 stating they received my service request and it was being processed. Haven’t heard anything since) THERES MORE BUT ASHLEY HAS A LIMIT ON HOW MUCH YOU CAN POST. BE CAREFUL IF YOU BUY FROM ASHLEY
Great Shopping Experience!
Staff friendly and accommodating. Great prices on items, but if I had more choices on recliners chairs, I would of given a 5 stars. Delivery will be Monday, so it will depend on that last factor for 4 stars to stay as is.
Dwayne was amazing. My husband, son and I was not greeted when we walked in but Dwayne ended up coming to us and apologizing and started to assist us. He was very knowledgeable,friendly, and just an amazing help. My husband and I ended up not finding the right couch at that location. We ended up going down the street and finding the perfect set at Sofa Mart so we tried calling 4xs to get a hold of Dwayne to see if maybe he could find the exact set so we could get it from him instead of the lady that helped us at Sofa Mart. Her service was nothing close to Dwayne so we really tried giving him the sale, but no one answered each time. We even thought about waiting and checking the next day but because we're such in a hurry with getting the house together before our baby comes we decided to just go with her. I really wish someone would have picked up so we could have bought our couch from Dwayne.
We've been trying to get the furniture we ordered and paid for delivered. Customer service is horrible.... There's no communication between the store and customers. Parts of furniture are delivered (Damaged!) Managers are always going to call the next day with a solution, has yet to happen. We've had to take several days off (not to have furniture delivered). Will never buy at Ashley Furniture, especially Ashley furniture University, again!!
RUN do not walk away from this chain of stores. By far the worst customer service I've ever experienced. Had to talk a floor sales rep into helping me, was obviously an inconvenience for him. Once I got him to help, order placed, I never received an email receipt as promised. Scheduled delivery 10 days later. Ashley was a no show. Scheduled a second delivery 3 weeks later. They delivered 3 out of 4 defective products. I called to cancel order after so many headaches (and missed work income to meet the deliveries). They told me not only would they charge me to pick up the defective merchandise, they would charge me a restocking fee. READ THE FINE PRINT!!! They wanted me to schedule yet another delivery (more missed income) so they can try and get it right. I said no, we have nothing more to talk about. Called my CC company to dispute charge.
Do not go there unless you are ready to wait for your Furniture for months. I went thereon February 8, purchased some sectional sofa and they put in contract delivery date March 1, they call me on February 26 to confirm delivery on 1 they call me again next day to say maybe they will delivered on March 8,because order is not made yet, so I cancel order all together but they charged my card with $151. 83 for restocking fee. How something can be restocked if was never stocked. Do not go there or buy from them . I would never ever buy from them even if they are last people on entire world.
Nice selection and service from sales staff, but didn't have what I was looking for.
DO NOT GO HERE. Horrible customer service, and extremely slow delivery. They will promise you a date and will turn around and send it two months later. They promised me a discount for the inconvenience and then turned around and didn't honor it. Avoid these scum bags.
Alexis was super helpful from the time we walked in until we left with a couch :) thanks so much!
The worst experience ever .....the people who delivered my furniture was awful they let trash blow all over my street. And it took 2 months for the furniture to be delivered. Do not go there.
I had the best shopping experience with a sales associate named Stacie. She was extremely knowledgeable about the furniture and gave some advice about decorating as well. Dwayne, one of the assistant managers gave some great insight about financing options as well. Thanks again Stacie and Dwayne for the great service!
Beautiful store! Great help with Daniel! Speedy delivery! Thank you- we’ll be back!!! Update: Well a little disappointed that we’ve needed to reach the store, and asked for Daniel, left messages, but we have never heard back from him. 🥴and our delivered order wasn’t complete! Stay tuned....3 additional phone calls and finally a manager to fix the issue. We are just grateful it is a finished matter. Still disappointed that a simple phone call couldn’t be returned, but love our furniture!
If I could give Ashley furniture a zero start I would! Not only was my order never delivered after three months of purchasing they tried to deliver me two left facing sofas twice to which each time I was told it was taken care of and was fixed. That being said some how it was going to take another month to get the couch I finally canceled the order! Dealing with this sorry excuse for a company and their sorry excuse for rude customer service was repulsive! Everyone I talked to had no clue what they were talking about and always had an attitude. I always had to call to get my estimated new delivery date because each time the changes it no one would let me know! If you’re looking for furniture look elsewhere because this company has no pride nor respect for its customers! I’ll be spending my money else where, ASHLEY FURNITURE you lost a customer for life!!!!
In December 2018 I purchased a power recliner sofa from Ashley home store on Harris Blvd in Charlotte, NC. I was told I could go pick up the sofa drove to the warehouse and was told the sofa would not be there for three weeks. Then after that period was told it would be 2 more weeks before the sofa was available but had to pay an additional delivery fee. I attempted to cancel my order but was told I was outside the 3 day period. Once I received the sofa one of the leg pieces had foam that was rolled up. Had to order the part another 10 day wait then was told to wait again for 5 to 7 days to get the part put on. Ashley Home store is NOT a customer friendly place. . . I have spent lots of time "on brief holds" each time I called (7x) I was on the phone for 32 to 41 minutes. Sadly, I am not a satisfied customer as the sofa is beautiful . I currently am looking for several new rooms of furniture as I am moving and had picked out potential pieces at Ashley. Guess my search will take me elsewhere as there is no way I will go thru these issues again. . . I can not rate Ashley Home Store with any positivity.
Richard at Ashley Furniture at the University location was great. Great customer service and experience! Keep up the good work !!
Sales, 1 star Transaction, 1 star Delivery, no star- hasn't happened yet Customer service, no star- minimum info. given no updates, no apologies Quality, no stars- don't have furniture yet Purchased furniture Thanksgiving weekend. . . still no furniture. Dec. , no bed rails and told no partial deliveries. Jan. , you show up to the house with no headboard and no notice that the headboard was damaged. I was prepared but the service I have paid for was not prepared. Sleeping on the floor. Umm. . . wanted to make a partial delivery that day, NO, very shady business. I did not have to go through this years ago with a living room purchase. Let's see what will happen in FEBRUARY. . . .
typical pushy salesman, annoying that they follow you around. always feels like you're being creeped on (but this is pretty typical of most furniture stores). wish they understood that some ppl just want to browse and get ideas. furniture buying is a big investment (ppl typically arent changing out couches every year). they just make you feel like you have to pick something that day. also, why cant the just put honest pricing on the display? why do some ppl pay less just for haggling better? just put a fair price and dont make ppl wonder if they're getting the best deal. we did eventually make a purchase and delivery was good. guys were quick, clean, and efficient. do wish they had shoe booties on but at least they had clean boots on. did have an issue with the ottoman and waiting for a new one.
Fantastic inventory at location and excellent help from Daniel. Perfect blend of allowing us room to search while still making himself available to answer questions. It was a relief to feel like we were shopping without being "sold" to by pushy associates I have seen at other companies. HIGHLY recommend doing business here! Even gave us a bonus recommendation on what turned out to be good bbq nearby!
Great quality furniture, poor customer experience.
While I enjoy the couch that I ordered I have never had such a hard time receiving products I've purchased. I bought my couch at the beginning on November. The whole couch was supposed to be delivered on December 9th but only half of the couch ended up being delivered. Following that delivery, the second half of the couch was continually delayed. First to the 11th, then the 29th, then to January 11th. Then they gave me a delivery window of 10-1 but my couch wasn't delivered until 2:30 p.m. Overall, the customer service from this company and the lack of delivery of products have left a bitter taste in my mouth. I suggest shopping elsewhere that delivers products when they say they will.
Dwayne was very helpful, I would highly recommend going to Ashley Furniture for all of your furniture needs. Not only do they have a great selection to choose from, the customer service is outstanding. If you are looking for furniture this is the place to go and Dwayne is the person to answer all your questions. I can definitely say that I will be buying all of my furniture from Ashley Furniture from here on out.
I recently bought two sofa chairs and a ottoman from Ashley furniture and I’m definitely regretting my purchase. My experience at the store was OK, the staff are friendly but I do feel like the purchasing process took quite a while. I ended up picking up my chairs and when I got home I discovered there was a nick in the top of one of the armrests. When I called the company to look into a return they said that they don’t do returns and my only options were either an in-store credit for a measly $50 or they would send me the fabric and send a carpenter out to fix the chair. After having the chairs for three months now the armrest is still not fixed… They sent the wrong fabric at first and the new fabric has not arrived. Also about a month ago I noticed that the material is starting to separate on the seat cushion. I am very frustrated being that I spent nearly $1000 and will most likely end up throwing the chairs away in a year or less. I will never buy anything from Ashley Furniture ever again!!
Worst experience ever! I buy a king set and a sectional sofa, on November and I still waiting, no one helps you on the costumer services
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
