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Ashley Outlet | Charlotte, NC 28217
Ashley Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
Ashley Outlet of Charlotte, NC is an extension of the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
At Ashley Outlet of Charlotte, NC, we create a simple shopping experience by bringing you the stylish products you want at a value you can trust. We are committed to offering you comfort at every moment, which means more than just comfortable furniture. It’s comfort with our team, trust in our simplified process, and the belief in our goal to provide you quality furniture at the lowest prices. No matter which Ashley Outlet location you visit, you'll find comfortable, durable products that won't break the bank and a quick and easy experience from shopping to delivery. Your home is more than just a house, it is your sanctuary. It’s where you enjoy spending most of your time because it is simple, functional and most importantly, comfortable. At Ashley Outlet, we celebrate being home with you. Our locally owned and operated Ashley Outlets are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Outlet showroom today!
Customer Service
In-store offers
What our customers say
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Let me just say- this is the type of place you want to give your business to. They are informative, not pushy, & nice. The customer service was top notch. If you’re in the need of new furniture or accessories go in & ask for Peter. You will not be disappointed.
Ian made this experience easy and was very informative. I appreciated his help
Nathan and Melissa were AMAZING! They helped me so much, were so friendly and kind, and Nathan helped me with numerous quotes to help me decide what options best fit my budget and the layout of my house.
Nice people
Lance was very helpful assisting us on buying a new couch.
Nate was great help!!
Nathan was very helpful and pleasant to us when choosing a sleeper sofa for my elderly mom!
Fue una muy buena atención por parte de mille, es una persona muy atenta, recomendada la tienda de Ashley outlet.
Ashley Outlet was such a wonderful and seamless experience! A special shout out to Peter, who helped me with my purchase! He was FABULOUS!
Had great experience purchasing another Ashley furniture piece. The sofa recliner was exactly what we were looking for and Nathan was great.
Millie is great!
I had the pleasure of working with/meeting Melissa Bishop, she was very helpful and kind and knew exactly what my family and i were looking for. Great furniture and plenty of different options to choose from!!
Melissa was awesome! really cool lady and funny as hell :) very patient with us and our decisions!
Peter has been so knowledgeable and has helped us every step of the way making our new house a home! He’s friendly, hardworking and made sure we knew all avenues to save as much as we could. He understands home buying is expensive and stressful, but makes this part of the experience that much better.
Millie was really good with us
Thanks for the suppirt Milli
Hi future shoppers of Ashley Furniture Outlet store! Listen, I have recently had two shopping experiences with their salesman Nathan. When you get there, FIND HIM!!!!!! He is so knowledgeable about the product and deals within the store. He gives world class customer service, and is very professional in his delivery. I'll look for him everytime from now on. Once you find a gem in this world, cherish it. They're hard to find. Thanks Nathan!
Nathan was awesome!!
Millie and management was super helpful in helping us find the perfect couch for our new home and even worked with us to get a price that was doable for us I definitely recommend
Melissa bishop is awesome!
Jennifer was fantastic! We showed up looking for a sofa with unique measurements and were helped patiently. We had some questions about functionality and she immediately took off her jacket and started examining everything beneath the furniture. Ashley's doesn't miss for my family, and this is now our first stop for future furnishings.
Excellent quality for an excellent price. Jenny helped tremendously.
MILLIE WAS MY SALE PERSON . I really recomend her because she is very good sale person. She is great!
Jennifer helped us find the perfect couch. We came in she greeted us. We shared with her what type of couch we were looking for, she pointed us to a location and there we found the perfect one! She helped us test out the outlets on the couch and made sure everything was in working order. Thank you so much!!
Nathan was super helpful in buying our couch!
Millie had exceptional customer service South Blvd CLT
Alex was an amazing salesman. I didn’t feel rushed or pushed to purchase anything. I didn’t go in there with the intention to buy a couch but when i found the one, Alex made it super quick and easy to purchase! Definitely recommend this store.
Alex was great!
Nathan was very helpful and upfront. He made sure i left satisfied.
Jennifer was the epitome of a grade A salesperson. Guiding me with expertise every step of the way. Do yourself a favor and ask for Jennifer!!!
Ian was very pleasant to work with. He was attentive from the moment we walked in and was friendly our entire visit. He helped us navigate throughout the store based off what we were looking for and was knowledgeable about every product.
Peter was so helpful today finding our perfect couch. We recommend working with Peter if you ever decide to shop here.
Peter was a huge help, explained everything. We are very happy with his customer service !
Nate was a pleasure to work with on our purchase!
Ask for Jennifer!!! she was so sweet and caring.
Jennifer helped us with everything we needed, she was awesome!! totally recommend working with Jennifer!!
Pete was amazing! Helped us decipher the best fit and our options- very friendly and patient! We will be back!
Alex was so helpful with our recent purchase. No pressure at all and answered all our questions in detail. Always use Ashley outlet instead of main store to save more money!
Great store with beautiful furniture and great discounts! Nathan was our sales man we recommend him! He made our sales process smooth and easy and gave us really good discounts. He help us out overall on everything starting from price breakdown to finalization.
Great customer service from Nathan. He listened to our needs, he was very patient with us .Would recommend this store for sure !!!! Good prices !!!
Just picked up a new mattress with Ian’s help. He was friendly, helpful, and got us through the process of picking and purchasing the mattress painlessly. Highly recommend him and Ashley HomeStore.
Ian was so helpful and made my experience so quick and easy!
Nate from Ashley was phenomenal. Quick service expedited everything I bought a couch in under 30 minutes. Ask for him if you walk in!
Great service Nathan was knowledgeable and worked with me. A+++++++
Millie was so helpful. We would recommend her to family and friends,
Great experience with Melissa Bishop!
Nathan was exceptional and was very knowledgeable of the inventory. He made choosing a new couch for a new apartment a breeze.
Nat was polite and helpful from the time I walked into store til the end.
Ian was amazing. We walked in and he was the first to welcome us. Very knowledgeable and help us save big on our furniture. Highly recommend this place and enjoy working with Ian.
Ian helped us find a great couch at a great price immediately. He was helpful, informative, and the entire process was easy and smooth!
Ian was a huge help! We were in and out with our couch in 30 minutes!
Purchased two mattresses today from sales rep Peter!! Very satisfied with his customer service and assistance! Thank you Ashley’s we will be back soon!!
Lance was a great salesman when I came to purchase my first couch I highly recommend asking for Lance if you visit this location.
Easy and fast
Nathan was super nice! Definitely not the overwhelming sales person! He was nice, professional and was not interested in just making a sale.
Jennifer, has been a great help find everything that best furniture.
Millie was absolutely wondering helping us find the perfect couch! She made the process very easy and fast!
Jennifer good service
Nathan has been a blessing to me he has been a super hero today I love this store I got a beautiful beautiful
Today we purchased a reclining loveseat from the Ashley Furniture Outlet and had an excellent experience! The whole process was smooth and pleasant from start to finish. We appreciated being able to browse at our own pace without feeling pressured, which made the shopping experience so much more relaxed. When we did need assistance, Nathan, the staff member who helped us, was wonderful—attentive, knowledgeable, and genuinely pleasant to talk to. His guidance made our decision easy, and we felt well taken care of. Highly recommend this location for anyone looking for a stress-free shopping experience with helpful staff!
Nathan was amazing to work with! He was patient as we made decisions to fill our new home. Would love to work with him again!!
Nathan literally helped me from the moment I entered the store until I left. He made it extremely easy to shop! I left out a happy customer! I even got protection for my furniture! It was needed with kids.
Nathan was great to work with! Very accommodating, personable, & informative. Great furniture selection & pricing. Thanks for all your help!
Jennifer, excelente atención
Nathan is amazing!! Love the new furniture!
Millie and William were extremely helpful and friendly. We will definitely shop at their store again
Great place! Great products! Jennifer was super attentive with my family.
My experience on Sunday 10/27 with Jenn was amazing. She is very personable and was great getting me what I need.
I had an outstanding experience at Ashley HomeStore thanks to Pete. From the moment I walked in, he was attentive and knowledgeable, guiding me through the options without being pushy. He took the time to understand my needs and helped me find the perfect couch for my home. The entire process was smooth, and I felt valued as a customer. I highly recommend visiting this store and asking for Pete for a great experience!
I was helped by Megan and her manager and they were absolutely wonderful! Very friendly and helpful. Made a lasting impression on me and made me feel like a friend rather than a customer. Will be going back.
William and Millie were AWESOME!! Very helpful, professional and patient! They went over everything with me and helped me get what I wanted. I HIGHLY RECOMMEND their help and APPRECIATE them helping me.
We had a great experience with Megan. She was very helpful with helping us find the perfect couch for our place! We appreciated it!
Millie was AWESOME!!! She was very informative, patient and provided the best service. Great Job!
Our experience today with Megan J was more than satisfactory. From the moment we walked in to getting all the paperwork done, Megan was spectacular. Found the perfect mattress and adjustable base set we needed & she made sure we could walk out of there with our purchase same day. Megan is a prime example of what customer service should look like, ask for her when you are shopping around, she will take care of you! Thanks Megan
Megan was absolutely very professional and courteous. I highly recommend her and her team. No pressure to buy, browse as much as you like and I guarantee you will walk out with good quality furniture.
Megan was a great help in picking out a mattress for our mother and we were happy with her welcoming and positive attitude. We got to give a free mattress by buying one for the hurricane victims. Win win.
Had to get a bedroom set and Megan J was so nice and such a great help and she also gave us some tremendous discounts!! I recommend you ask for her if you need to fill a room or 2!
Jennifer has helped us so much with the greatest styles for our home!
Jennifer is always the best!!! She helped us build our living room, and dining room in the best colors!
Everything went great from the management and staff to the delivery. We thank you so much and we'll be back soon.
Jennifer was great and helped me with any concerns on my purchase. I will be coming back to buy with her again !
Melissa was super amazing!!! She took care of all our needs! - Nick Cerame
I was very pleased with the services. Lance was very helpful. Thank you
Nathan is the best rereprisentitive I ever met he showed me similar items to what I was looking for, amazing information that will help me if I have a change of mind he is so funny he kept a smile on my face the whole visit.
Jennifer was super helpful. She isn’t those salesperson who are very pushy!! She will definitely help you to get the best price. Ask about her if you want to get the best price at the Ashley outlet next time.
Jennifer was the sweetest and found us the best couch!! Thank you :)
Lance went above and beyond to help me with my purchase. He gave me space and was there when I needed. Thanks Lance!
Had a good experience with megan , she was very informative and helpful.
Megan J. Was so helpful and friendly . She helped me and my bf look at living room furniture .she gave me different dimensions and layouts how I could have my couch. She was very inviting .
Millie she was amazing and extremely helpful
This is my second time coming into the store and each time I am met with great customer service. This time coming Nathan helped me. As soon as I walked in the door he greeted me and asked if he could help with anything. He checked on me throughout my visit and helped expedite the process. Thank you Nate and thank you you to all employees with Ashley.
Nathan was helpful, informative and honest, and wasn’t pushy. The store had a great selection and good prices.
Jessica was very helpful to me in picking out my bedroom furniture at the store .
Enjoyed shopping with Millie. She was extremely helpful and I was able to find the exact sofa and stools I was looking for.
Alex helped us find our dream couch! Thank you for the amazing customer service.
Alex was awesome, very helpful.
Jennifer at the Ashley Outlet on South Blvd was so wonderful. I am in a stressful relocation process and she made purchasing furniture and scheduling delivery such a smooth process. She answered questions and took extra time to find the right fit. Very grateful!
Lance was a great sales person, made our sofa shopping experience very easy. Looking forward to getting my sofa delivered!!
Mellie and William were fantastic! I knew what I wanted and they were able to research and find it for me. I will be back!
Nathan was quick service and honest with his opinions. Was able to make a decision quickly
Great customer service from Nathan. He listened to our needs, was very knowledgeable on the products and let us look around before making our decision. Would recommend him 100%.
Fue muy agradable y amable la atención del vendedor Alex. Y tienen buenos muebles y todo para el hogar.
Ian was incredibly helpful from the minute we walked in the store. The whole experience was seamless.
Nathan was great! He answered all my questions and was very helpful- not pushy at all. Will definitely be back.
Nathan is really helpful to get what we need.
Nathan was incredibly helpful and kind to us. Would highly recommend. Lovely to work with!
Megan J was very helpful in my process of purchasing a couch. She was attentive and was able to answer most of my questions, even ones I didn’t think I had. If I ever need something in the future, I’ll be sure to find her first!
Melissa Bishop was so helpful to me and family! I visited the location twice and each time she was so patient and friendly! She has made me a loyal customer!
Came in just to look at a bed set and Megan J was super helpful. She answered all our questions and helped us make the best choice in our selection. William was also super helpful in getting our order processed and set up for delivery. Excellent customer service! Thank you Megan and William!
Jenifer excellent attention!
Megan J and William were very professional, knowledgeable and helpful while we were shopping for a new bedroom set.
Nathan was fantastic and knowledgeable. I called ahead and he was able to help me strategize the best way to put my room together.
Jennifer, fue nuestra vendero excelente servicio. Buenos precios.
Thanks for the great service Nathan, he worked with us and made it stress free.
I had a great experience in the store Nate helped me out while shopping and let me know about all the special offers they had to offer overall great customer service
William and Jennifer really made my purchase easy.. I got what I wanted
William n Jennifer gave me a great price for my starter house manz mansion
Good quality, prices and easy to do business with. Great assistance by Nathan!!
Alex was attentive & helped me right away. He answered questions & my experience was timely.
Un lugar seguro para comprar todo para nuestro hogar
Nathan was great! Very informative and gave excellent customer service.
Nathan was extremely helpful and courteous. I’ll definitely shop here again!
Nathan was very helpful and knowledgeable abot the products. Lots of quality options and great pricing across the whole store. Excellent experience.
Millie was a great help! Hope to do business with again!
Nathan and Peter was amazing, got us a great deal. Very professional and accommodating.
Nathan was great, he was able to help me find the perfect recliner, and got the paperwork done fast, very helpful and friendly.
Peter was fantastic and so helpful. Great representative of Ashley Outlet and we welcome the chance to work with him again
Kind and efficient service. The entire team coordinated across locations in the greater Charlotte area to help me get exactly the furniture I was looking for. Thank you Lance!
Nathan was amazing, super quick easy experience 5 stars all day
Nathan was a professional and helped us out with our move . Great 👍
Millie was awesome and helped answer all our questions! We bought a beautiful dining room table and living room couch! Awesome service
Great experience! Peter was beyond helpful, knowledgeable and accommodating. We had a wonderful experience and can’t wait to get our new furniture! Thanks Peter & Ashely’s!
William and Melissa are super efficient and helpful. Made the whole process very painless!
Suppose to deliver. Knocked on the door. By the time I get to the door they are already running to to the truck. Then call and they tell me oh you missed it so will be next week. No it will not cancel the order. The delivery had a busy day so they decided I don't come to the door in 15 sec they are going to run to the truck and go to the next drop off? I get it. A busy day but you can wait 30 sec for someone to come to the door. Order canceled. Do not get delivery from this store.
Ian was the Ashley employee who spent a great deal of time with me, listening to what I was looking for, and giving me very helpful advice. He was knowledgeable with the different sofas and ottomans I was considering. I left feeling very good about the process and what I chose, and Ian was instrumental in guiding me through!
Alex was truly awesome! From the moment I walked in the door to helping me pick out what I needed! Truly an amazing experience and I will be shopping again with Ashley. Ask for Alex when you come in!
People were so kind and helped me look just what I needed. Thank you, Lizz, for your help. I will definitely visit again.
Lance was very informative and showed different options available within the store. Answered all our questions, discussed pros and cons of certain pieces. Will look to return and purchase some pieces for our room in the future. Thanks Lance.
Melissa is amazing! My boyfriend and I were looking for a dining table and she was super helpful. She’s straight forward and cut right to the chase plus she’s hilarious. Thank you Melissa for helping us!
Melissa Bishop sold me the cutest couch for my new apartment in Charlotte! The couch is very demure and cutesy, and she was great!
Ian was super helpful and knowledgeable. We told him what we liked and he led us directly to the couch we needed! After choosing the couch he sold us on the perfect coffee table and end tables to go with it. Would definitely buy from Ian again!
Ian was extremely helpful with our experience at Ashley’s. He greeted us right as we walked into the store and knew right away after our explanation what to show us. He gave us some great options and helped us pick out a perfect couch and table set for our living room and gave us a great discount on the protection plan as well. All in all a great visit and Ian was the perfect helping hand. 5 out of 5
Loved my visit here Nathan was so welcoming and nice. I told him what I wanted and we found a great sofa for my first Apartment!!!!
Nathan was such a great help with picking out an affordable sofa for my first apartment forever grateful!!
Right when I walked in Nathan came up to me and gave me a quick tour and rundown of what they have and how everything works. He made it a very easy and stress free buying process and I will be back for future purchases.
Amanda and Nathan were very friendly and great help!
Came in just to roam, left making a purchase of multiple items. Great location, ton of sale items. Thank you Jennifer for all of your help!
My daughter had a fire at her home and had to replace several items. Jennifer was very patient, knowledgeable, and helpful. She was readily available but did hover. We definitely recommend Ashley Homestore and don't forget to ask for Jennifer!
Beautiful options, was very hesitant when first walking in however Nathan helped us walk through a simple process. Helped us feel comfortable and took care of us without feeling like a hawk over our neck. Great and will definitely comeback.
When you visit be sure to ask for Nathan - he's the best!
Jennifer thanks for you help,You are the best for providing all the accessories in my purchases
Nathan was a great help and had amazing customer service!
Our sales rep, Jennifer is the BEST. We will always ask for her in the future
Peter was awesome! He was friendly and let us take our time. Great experience & customer service.
I went to Ashley Outlet and i worked with Melissa and I had a great experience. Melissa welcomed me with warm greetings and therer was no Hassel. Melissa took her time and I didn't feel rushed or pressured. I appreciate Melissa extending her warm gratitude to me and treating me with all respect.
William was very helpful in helping me find a sectional when I was super indecisive. He was very patient and explained everything in detail.
Very pleased and was assisted a great deal By Nathan! Experience was a lot better here at the outlet than the larger store in Pineville! Nathan was awesome ! Come see him at the outlet! Kelly B
I had the best experience with the employees here. I'm a indecisive person. & Melissa was perfessional, friendly, & patient during the whole process. Paul is nice as well, he's super friendly. And they're not pushy like a lot of sells people you may encounter. If you're thinking about purchasing furniture from here, think no more. Like the slogan for Nike says, JUST DO IT‼️
Liz was a great sales person. Super patient and informative. Highly recommended
Amazing customer service from Melissa such a beautiful soul helped me get my dream couch at a great price.Very patient and caring staff as well. Definitely be back !
Millie is a great saleswoman. She’s super helpful and very friendly!
Lis was very helpful and nice.
Millie was super helpful and friendly - provided me space to just shop around but also checked in on me. She was also knowledgeable when I decided to purchase a table; from purchase to pickup.
Great experience with Nathan!
I had a great experience looking for furniture for my apartment. A gentleman named nate helped me and gave different options that would help fit my needs. He was very attentive and professional. I would definitely recommend other family members or friends to speak with him for future purchases. He rules when It comes to good customer service and personality.
Melissa customer service was great!
Ashely Outlet helped us get a great end table today. Nathan rules and helped us get a quality piece of furniture.
Nathan rules. Helped us get an awesome dresser! If you’re in the market for some quality furniture and want help from a quality employee… Nathan at Ashley Outlet is your guy!
Millie and Janson were super helpful for our tv stand and rug purchase. Would recommend
Shoutout to Nathan! Very friendly and helped us get checked out quickly when we went to buy two chairs!
I wanted to take a moment to express my gratitude for the exceptional service I received from Lisseth during my recent visit. She was incredibly knowledgeable about the furniture options and took the time to answer all my questions with patience and kindness. Her warm demeanor and professionalism made the entire experience enjoyable. I truly appreciate her help and expertise, and I feel confident in my choices thanks to her guidance. Thank you, Lisseth, for making my shopping experience so positive.
Millie was awesome! Very attentive, answered every question we had and offered information.
Melissa and Amanda are rockstars and were truly AMAZING! They went above and beyond on my order and their customer service exceeded my expectations. Drop by this location and ask for Melissa or Amanda
Great choice for selection. Nathan was very patient and explained the differences between the products. Also helped us with a good selection.
MILLIE, IS A GREAT SALES PERDON, AND I REALLY RECOMEND HER FOR MY FRIENDS-
Nathan was very helpful and efficient.
Nathan was great. Super helpful!
Great prices and efficient layout. Ian was very helpful in finding what we were looking for. The process was straight forward, stress-free, and satisfactory because of him.
Ian was so helpful! He took the time to listen to exactly what we were looking for and suggested options for us. He waited for us to go home and measure and make our final decisions. Once we made decisions he got us an early delivery date and a discount on delivery! We are now waiting for our couches to be delivered, and we are so excited. Thank you Ian for all your help!!!
William and the team are wonderful. When I needed assistance completing an order for a client, he took care of everything with a tremendous sense of urgency. Great customer service!
Millie, ella es buena vendedora
Millie, was very nice tanks you
Nathan was a huge help! We were able to get what we were looking for
Nathan was great to work with!
Nathan was a fantastic salesman and helped us out with our new couch!
Millie was great to work with! She helped us with measuring the furniture to fit our needs and helped us decide on the best sectional for our space.
Great and very easy experience, Nate was awesome and very well educated. I was in and out in 15 minutes with a brand new sectional
Lance helped me out very knowledgeable good sales rep.
Nate was fast and efficient.
I worked with Melissa Bishop and she was awesome! She showed me multiple mattress options and provided great followup customer service when I had questions after my purchase. I'll definitely shop there again!
Nathan was awesome today. I was able to get my client a bed set with no hassle and less than 20 minutes. Thank you again for all your help today.
Nathan was amazing!
Nathan was so helpful with explaining things and getting a new couch! Highly recommend.
GREAT CUSTOMER SERVICEEEEE!! Nathan was amazing with helping me find the perfect things for me new apartment!!!
Nathan was incredibly helpful during my trip to the Ashley furniture outlet today. I’ve never been to an outlet before but he took the time to explain and help me find the perfect tv stand I was looking for. Highly recommend this location!
Liz was exceptionally helpful with the purchase of our coach! She made it quick and easy and was very friendly!
Amanda is incredibly helpful and thorough. She walked my mother and I through a few scenarios of the best pricing options. She even took time to call a few stores personally trying to find a discontinued item we were interested. They have a ton of inventory and have access to the non-outlet inventory as well. Definitely worth speaking with her and her team if you’re in the market for home furnishings.
Ashley is top in my life in purchasing furniture. The price was rite and it was hassle free in getting what I needed, Thanks Ashley
My sales person was Melissa Bishop in your Charlotte store. she was amazing. She was so informative and attentive. I wish all sales people were like her. Thank you
Nathan was very helpful! We bought a desk and rug at this location and it could not have gone smoother!
Nathan! Thank you for your classic southern hospitality. All too often, furniture salespeople hover, stalk, and pressure. Not you! You were there with answers and help when we needed it, and you gave us space and time to make choices. We could not have been happier. 7 Stars for you!
Pete was THE BEST! so helpful, friendly, and not pushy! So glad i stopped in & found my new couch! ⭐️⭐️⭐️⭐️⭐️
Pete was the best!! He was super friendly and helpful.
Muy bonitos los muebles y muy buena calidad
Millie was very helpful. She explained everything to us clearly.
Nathan was so helpful and patient after I changed my mind like 5 times!!! But at the end buying here was great experience 🪑some times it is hard taking the choice for my new place ! Thanks 😊 Nathan !! 100% recommended ..: ♥️
Millie was very nice and helpful especially after I had difficulties at a different location.
Just have the best experience with Melissa Bishop, she was very nice, tried so hard to help us out. We are so happy with our new dinner set
Liz at the Ashley Homestore Outlet was awesome and helped us pick out the best bed!
Millie was Great
Pete was very helpful and answered all of my questions! The process was easy and I left feeling confident in my purchase!
Peter was awesome! We will be back
Nathan helped me and my husband with a purchase of a mattress. He was very knowledgeable and great to work with!
I was undecided in my decision looking for a bedroom set. Jennifer went high and above assisted us with finding the right bedroom set of our choice. Thank you Jennifer for taking the time in making sure we were very satisfied.
Nathan was very helpful in helping me buy my brand new sofa. 😊😊😊
Melissa was extremely helpful. Made my experience very smooth and easy
Malissa was amazing ! Helped me replace my side rails and supports
Millie and Amanda have a great customer detail and we enjoying pursuing our furniture in Ashley Outlet We will recommend them to purchase friends and special Millie----
Millie and William were great to deal with
This outlet was awesome had great help and customer service from Millie and William! Thank you
Millie was a great salesperson. I would recommend my friends to have her assist them when purchasing furniture.
Great experience! Ian was so helpful in getting us a new sofa! We found the perfect one with his assistance.
Liz was very helpful and knowledgeable. She really knew all her stuff. She even gave me some ideas on how to decorate my new apartment. I will definitely be coming back. Thank you Liz!
Excellent attention !!! Mr Nathan He is very kind ……
Alison was a great help. We drove from Lincolnton and it was worth the drive.
Mel was awesome. The absolute best.
Peter was super helpful when we went to the Ashley outlet. He was super knowledgeable of the retail and helped us find the perfect fit.
I got help as soon I got there, Emilia was amazing, helped me make the purchase easily and quickly!
Alison one of the mangers helped us order our couch. She matched the online price for me and added my coupon, Thank!! I would recommend this store, everyone is really friendly.
Alison helped me with a good deal 10/10
Thanks Ian for your excellent service , my husband and me are happy with our sofa
Liz was so helpful. Thank you !
Nathan helped us find the perfect couch! Very helpful.
Peter was hands down the best sales rep to work with .. easy breezy experience thanks to him !!
I was very impressed with my experience at this store today. Peter offered his help right away and was around to answer any questions. He gave us the space to look around and then took time to go over the specifics of the items I liked. I was back and forth on placing my order or waiting until the weekend promo, but decided to go ahead. Peter took the time to explain the warranty, delivery and went out of his way to have some minor details approved by his manager. I also ended up having to make some changes to my initial order, and he was able to make all the adjustments. Thank you Peter for all your help! I will honestly recommend this store as much as I can as it exceeded all my expectations.
Peter was amazing at helping us find and purchase great furniture at the Ashley Outlet! 🙌🏼
We had the BEST experience with Peter ever!! He made sure to go out of his way to make sure we are taken care of. He is the epitome of great customer service and always puts his guests first.
Peter is the absolute best!!!! I had to visit the store several times to find what I was looking for, and he was extremely patient and helpful every. Single. Time. ask for Pete!!!!
I recently visited Ashley Homestore Outlet and had an outstanding experience, thanks to Melli and Nathan. Melli was incredibly pleasant to work with and displayed extensive knowledge about the mattresses, helping me find exactly what I needed. Nathan was equally exceptional, guiding me through the sofa selection process with his deep understanding of the products. Both of them made the entire experience smooth and enjoyable. I highly recommend visiting this store for anyone in need of quality furniture and expert advice. Thank you, Melli and Nathan, for making my purchase easy and stress-free!
Alex was very helpful in helping me decide on what kind of bed frame I wanted, checked different stores and items in the back to make sure they had what I wanted
Nathan... best seamless service!
Ian was awesome! Very knowledgeable and helpful!
Peter was awesome to work with! He helped us get a great deal and was thorough in describing the process
Melissa was very professional and helpful. Highly recommend her as your sales woman
Angel helped me out tremendously and I walked out with my dream sofa and chair. He went through the entire store with me, looking at patterns and colors. Great experience and will definitely return when I need new furniture!
Ian was very nice and helpful during my visit.
Melissa and crew were great!
Excellent customer services. Very patient.
Nathan was great at finding us our new bedroom set. I will definitely be going back to see him again
Alison was so knowledgeable and helpful in choosing my daughter’s bedroom set. She patiently walked us through various combinations and was great about accommodating our tight delivery timeframe. She also offered expertise in mattress selection which made the process of picking that out so much easier! Thank you thank you thank you!!
ALEX IS THE BEST!!!! Such amazing professional, customer service. Thank you!!
Great service from Peter hands down best in store
Angel was incredible. I recently relocated and was indeed of furniture and he helped me pick out furniture that fit the space I needed as well as the look of the apartment. I highly recommend Angel for your furniture needs.
Millie took great care of us and knew exactly what would work for our townhome. She was great and has a delightful personality!
Angel was very helpful in finding me what I needed. Great service
Angel was very helpful the minute we walked in to the store. We told him what we were looking for and he took us right to it with some great suggestions. I really appreciate his customer service!
Nathan was very friendly and helpful with us while shopping for a new chair & ottoman. Would definitely come back!
Alex S. provided great customer service!! He helped me find the furniture I needed and explained the merchandise, delivery, etc to me so I could understand. He went the extra mile to help me get in touch with my Ashley credit card company since I called them three times on hold for hour or two and no one answered. There was a hold on my account because my address changed. He was able to get a hold of them and I could complete my purchase and schedule the delivery. He showed patience and helped me get through this situation.
We were greeted warmly by Jennifer when we entered the store. She asked how she could help, and answered all our questions. We found exactly what we needed, and Jennifer was professional, patient, and very helpful. Working with her was a pleasure.
Fast, low pressure, affordable. There for a mattress. Danny figured out what we needed and took us right to it.
Danny was amazing! He was knowledgeable about their selection and didn’t pressure me into a purchase. He did a great job finding me a deal on a dresser and chest set I saw online. I highly recommend Ashley Furniture as I have several pieces of theirs and working with Danny was great!
VERY DISSATISFIED WITH THIS STORE!!! I went into this store to purchase some new furniture for my new home. I found several things that I liked and purchased that day with cash. My closing fell through due to the owner not being able to pay his backtaxes. I had already canceled my delivery twice so I thought I needed to go ahead and get a refund as I had nowhere to store this furniture. I was told by customer service that you only have 3 days to cancel an order. After that you have to pay a 10% restocking fee. No one told me that when I bought this furniture. I also mentioned that I was getting a house so I feel like that was a disservice from the beginning. I had mentioned to the sales associate about getting some pillows thrown in with my order. I didn't know that the mattress purchase that I was making included a $300 discount on anything else in the store. Instead of him telling me that and letting me choose what I wanted to get he "threw" in the pillows which I really didn't want. When I did cancel my order customer service was absolutely no help. I called several times, i sent emails nothing helped. In the end I was stuck with the $300 pillows because they were non-refundable....go figure. And also I had to pay $452 restocking fee! Horrible customer service. Very unrealistic company policies.I will NEVER shop Ashley furniture store again!
I bought my king and queen mattresses as well as metal frame box springs on July 2nd. On July 3rd my debit card was compromised, someone bought over $2400 worth of stuff online. We immediately called Ashley furniture and my husband spoke to the store manager there and stated she would get in touch with our general manager and someone will call you back as of today July 22nd I myself had to call back and I spoke to Amanda who was the GM, general manager over everyone. She stated there was nothing they could do even there accounting department never called them about the situation! I was FURIOUS! I even spoke to them about my king size metal frame box spring that it was way to short almost to the ground and comparing it to our sons queen size and his was higher but yet we bought the same thing! I’m so over it I wanted a refund , the GM stated well I’m not authorized to give you one that would need to go to our senior person. How about she called back and left a VM stating all sales are final when it comes to bedding materials! I got even madder because that was NOT what was explained to us in the store by the sales person who sold us this very low and unstable metal frame! I can understand about mattresses but a metal frame that we paid $300 dollars, smh! I’m so beyond disgusted with this store I will never recommend them to anyone at all! No one not even the GM helped us at all no refund and NO to me about getting my $2400 back!!! I want my $2400 dollars back plus $300 for that low to the ground metal frame!! Worst experience I ever had and yet they did absolutely nothing to help me!
Ian was a huge help finding a couch for us. Would recommend asking for him on your next visit!
Jennifer was very pleasant, patience and helpful. Great experience and I will go back there again.
Angel helped me out today and was able to explain everything very well, and also made the experience very smooth
Peter Was Amazing!! I Was Sooo Obsessed Lindyn Collection And He Made It Happen! 10/10, Make Sure Peter is The One You Buy From! He Will Make ANYTHING POSSIBLE
Jennifer was amazing! She helped me find the perfect couch. Highly recommend asking for Jennifer when you come!
Angel was great to work with. Great experience overall.
Angel was extremely friendly, helpful and funny! He was a joy to work with! :)
Great experience, Pete took his time with me and my wife to help us out !
Pete is the best. He allowed me to shop in peace without feeling pressured, answered all my questions and found the piece i needed!! Great shopping experience.
Tina and Melissa were the biggest help to helping me decide on my furniture purchase! They allowed me to make an informed decision through their support.
Ashley Furniture was great to work with and ensured I had a seamless process. Special thanks to Pete, who helped me directly and was extremely helpful / professional.
Alison Gilbert was amazing help in finding furniture for the bedroom. She helped in making our decisions as well as giving us great discounts and offers on the products!
Allison was wonderful. She went above and beyond to help. Thank you Allison.
Allison is amazing. She was so sweet and patient.
My fiance and I had a great experience working with Ashley Home Furniture store. The saleswoman Alison was very helpful in showing us different options to accommodate our style. Checkout process was quick and simple. The delivery team set up our sofa and chase in a matter of minutes and were very professional. If you just moved and trying to style your home, I highly recommend checking out Ashley Outlet and their friendly sales team.
Angel displayed great customer service. Was patient and knowledgeable. The process was super smooth and easy, and my new furniture is being delivered in just a few days.
Paid 4-digits, yet I’m writing this review from a mattress on the floor…and won’t have a bed with all the pieces for another 3 weeks! My neck is giving this place one star.
Service is stellar. Furniture has great value.
Nathan is very proficient, he was very helpful and explained everything in detail; highly recommend!
Nate is the Bomb!!! This man needs a raise!! I love my furniture!!
Nate was amazing! He was patient, helpful, and so knowledgeable. Gave us a great experience even though it easily could have been overwhelming.
Fantastic service. Nate is great!
Nathan was very helpful,polite and matched the price we found online for the same product.
Peter was absolutely amazing! Personally, I find the process of buying furniture to be intimidating but Peter made the experience so smooth. I truly appreciate his kindness and willingness to help guide me in the right direction!
Angel proved the best customer service and patience. He was also truly knowledgeable.
We had an amazing experience at the Ashley Outlet store, mainly because of Ian! He helped us find the perfect couches for our new apartment. He took the time to look up different sectional configurations, colors, etc. and was very knowledgeable and kind!
Nathan was a great help and really came through with service l!
Great shopping experience! Came in with a general idea of what I wanted and Danny was fantastic helping me with some great recommendations. Will definitely come back should I have more furniture needs.
I just made my first brand new furniture purchase from them about a month and a half ago, and it was certainly a mistake. I bought a bed, bedside tables, a dresser, mattress and box spring. For starters, Ian told me I needed a box spring and I questioned it because I thought the bed was platform, but he assured me it did. The bed came after the mattress and box springs and I signed for them, finding out 2 weeks later, that I did not need the box springs. Of course, they won't take it back. Also after only 2 weeks of use, the mattress started collapsing on the corner. They came and inspected it and said it was unrecoverable. I asked for a refund, because obviously it's not a good quality mattress and I don't want to have to call them every 2 weeks to come look at it and replace it. Even though they need to send a new mattress, they refuse to refund the money and insist on me getting the same mattress.
The sellers were very nice. And help me well
Alex was amazing at helping us decide and determine fit of furniture in our space. Very helpful and not pushy. They had a great selection and we found exactly what we wanted.
Peter was so incredibly helpful! As new homeowners he was patient with us (and our toddler) to help us find the right solutions for our home.
Melissa Bishop was absolutely amazing. She took her time discussing all of our options, and needs. WITHOUT pressure. She went above and beyond to inform us of all of our finance options so we could made the best decision for our family. Huge thank you to Melissa!!
Nathan is attentive, listened to our needs, and provided excellent customer service!!!!
Highly recommend asking for Melissa if you come in looking for new furniture!
Alex was great ! wonderful! And deserves a raise!
Angel helped us out and had a great experience.
Danny was a great salesman. He sold a sofa chaise to my mom. He was very kind, patient and thorough. I’ll definitely shop with him again.
Angel was fantastic! We came in and found our couch in 20 minutes. He let us figure out what we wanted on our own and explained everything clearly. Excited for the new piece!
My name is Felicia and I went into Ashley outlet Friday July 5 and Jennifer gave me an amazing shopping experience. If you decide to shop at Ashley outlet, ask for Jennifer
The service was amazing. Peter and Karen took really great care of us. They were very patient and kind. I would highly recommend.
We had a long day looking for the ideal furniture for our new house starting from 8:30 AM today exploring some most famous manufacturers/malls in High Point as well as Charlotte, and ended up getting all we wanted in Ashley outlet. We feel so blessed to have Peter M. to help us through this journey. Highly recommend!
Peter M. was more than helpful!!! He is the best!! Plz come see him for any advice!
Ian was amazing and beyond helpful with our purchase of a sofa and dresser / nightstands! Highly recommend!
Nathan greeted us and was a tremendous help in giving us options and helping us find exactly what we where looking for the entire store was very friendly and made our shopping experience great we will definitely be shopping there again highly recommend shopping here Sincerely Kevin and Stephanie Nelson
We easily found just the articles of furniture we needed (including a item on clearance). Alison helped us navigate the selection and identify what we were looking for - big thanks to her. We were in and out in 30 mins!
Great experience at Ashley Store Outlet! Nathan was nothing less than amazing doing everything he could to make sure me and my wife got what we needed. Very patient and knowledgeable while at the same time giving us space to make the right decision for furniture for our home. 10 out of 10!!!
All of the staff here is super friendly and helpful, but special shoutout to Angel !!! He helped us find exactly what we needed and more. Absolutely would recommend working with Angel to anyone. Awesome deals here too
Angel Santana was fast and efficient. He gave us a great deal and worked around my busy schedule. 10/10
Peter was the perfect salesman. And I found the perfect sofa for me
Awesome straight forward transaction! Nathan was outstanding, and efficient with all my questions and concerns!!
Alex was an amazing help as we purchased a sofa, dining room table, and new king bed. Extremely knowledgable and was able to answer every single question we had!
Alex was awesome!! He made the whole process of buying a new couch and bed super easy for us. Very knowledgeable and enjoyable to work with.
Jennifer was awesome and helped us with a couch and loveseat
Went in today and was helped by Jennifer. She was so knowledgeable and helpful. The selection is amazing!!!
Nathan was very professional and helpful in finding us a dining room table that will be perfect for our house!
Everyone was friendly, the selection was good (as were the prices), and Melissa was a wonderful help! Would definitely come back!
Jennifer.Excelente servicio buena atención a cliente y lo mejor que habla español, si ocupan a alguien que hable español pregunte por Jennifer
Peter was incredibly friendly and patient as we deliberated on different couch options. He explained everything in great detail and made us feel welcome and comfortable during the sales process. His caring and compassionate demeanor is something all sales people should take note of. It’s a pleasure working someone like him versus a pushy salesman.
Ian was very helpful and knowledgeable!
Jennifer was really nice and helpful during our shopping experience. Warranty is great and they have a lot of options. Overall great experience!
We had a great experience here with Pete purchasing a new sectional. We initially met him while browsing a few months ago and he was friendly and helpful and didn't push us, which we appreciated as we were just starting to look. We found a piece we liked and went back to this location to specifically work with him on our options and ordering. The store has a lot of pieces for ordering new on the floor, as well as furniture that is marked down in the back since it's an outlet.
Came in earlier and took pictures of what I liked. Danny was helpful in explain everything. Came back later that day and purchased what I wanted from pictures. Very easy and all the employees were extremely nice and helpful. Even the ones that weren’t making a commission.
Very amazing experience! Peter was a really good sales associate, and very helpful throughout the purchasing process.
Nate was very helpful and welcoming
Ian was great, very informative on product. Helped find the perfect kitchen table and reclining chair for me and my wife.
Ian was very helpful and made it super easy to leave with everything we wanted ! Thanks!
We went in not expecting to find anything but Angel helped us find the perfect pieces to finish off our Living Room. Super helpful and friendly, quick and easy checkout process - highly recommend and ask for Angel!
When you walk in the door, they instantly greet you . Angel helped me with finding and purchasing my item. He was friendly, helpful, knowledgeable, and resourceful. The team was great overall! Will have my furniture delivered in a few days!!! Other places you have to wait up to months until they’re in stock for items .
Nathan was very quick and helpful, he helped us pick out the perfect dining room chairs to go with our dining table.
Allison was great.
Was helped by angel and he was our angel for sure. Helped us with our purchase and was super friendly..
Angel was awesome and super helpful! So happy with my new rug!
Jennifer was awesome to work with and we will be back to buy more with her!
Great customer service! Ian was amazing as soon as we walked in. He was very knowledgeable and helpful. We will be back for sure. Thank you Ian...
Had the best experience with Pete at Ashley Outlet in South Blvd. I stopped by after work yesterday just to see what they had. Pete greeted me immediately, introduced himself and let me take a look around without any pressure. I ended up finding the perfect piece, but I hadn’t measured for it, so I couldn’t make the purchase while I was there. I went back this morning, and Pete came right up to me and processed my order in less than ten minutes. I have a lot of anxiety when dealing with salespeople, but Pete was so easy to work with. He was super friendly and efficient. I’ve got a few more items to purchase and I will absolutely be working with him again. 12/10
Peter gave us excellent service
Peter gave us excellent service 💯
Nate was awesome! No sleezy salesperson vibes...very informative.
Nathan and Alex were wonderful in helping me pick out a new couch for my first home! Very friendly and easy to work with!
Found a desk marked down from $200 to $60! Great place to start looking to furnish your new home. Thanks, Nathan!
Nate and Pete provided a great experience
Posting this review just an hour after delivery: My husband and I recently bought a coffee table from this store for around $800. We were promised a brand new piece, but what we received today was a damaged and worn display model. The delivery team was in such a hurry that I barely had time to inspect the table. I noticed some chipping on one side and was quickly offered a discount or a re-delivery by customer service. The delivery team pushed me to take the discount, muting the service agent on the call and insisting that re-delivery would take a long time. Regrettably, I agreed to the discount of just $110. After the delivery team left, I took a closer look and found multiple damages and dust, indicating it had been a display piece. When I called customer care within 30 minutes to return the table, they were unhelpful and claimed that nothing could be done once the product was delivered and accepted. This product is not worth the price at all! The metal has lost all its color and the wood too! I am extremely disappointed with this experience and will never shop here again!
Awesome experience. Very friendly. Peter is an awesome salesman. We will definitely be back.
Ian was so helpful aiding us in buying the perfect couch! He really cares about what the customer wants which was really nice
We had several failed deliveries due to damaged items, eventually canceled the order. Now a month plus later we are still dealing with Ashely to remove the pending charge from our account. Unfortunate given we were returning customers and our first experience was nothing but positive.
Ian did a great job at showing my family around and checking prices for us. He was able to find us a great couch that would fit our new apartment. Highly recommend this place for furniture!
Ian Stokes was incredible. Help us with everything we needed. Showed us around the store. Even got us the couch that was best fitted for us.
Peter from the Ashley on south blvd location was so helpful and had amazing customer service! He helped me and my friend look for beds and helped me in making a decision on which bed to get! I would definitely recommend this location and him as a resource when buying furniture.
Nathan was the best, he helped me find multiple items in the clearance so I can take to my home out of state. I definitely recommend asking for Nathan when you go.
Angel was great. Helped us find two amazing pieces
Peter was excellent in helping today with my puchase
Danny was friendly, professional and efficient!
Alex was very helpful and patient we us. thank you the best!
Very friendly and helpful staff.
(Translated by Google) My experience was very good, Angel helped me a lot. I like that she has Spanish. They make the process much easier. Thank you. (Original) Mi experiencia fue muy buena angel me ayudó mucho me gusta que tenga español hacen el proceso mucho más fácil gracias
Peter was excellent to work with. Extremely patient and knowledgeable. Will definitely use him again and refer him to anyone with furniture needs.
I was great
Nathan gave us very good attention and he explain everything with a lot of kindness, excellent service
Great experience, great selection & prices, and Angel was very friendly and helpful.
Angel, thank you for a great experience and sale!
Angel was welcoming the second we came in the door. Alex was there. But me and my girl loved both of them!
Great store with a lot of options!! Melissa helped us get an awesome deal on a sectional and was very helpful and kind throughout the whole purchasing process!
Angel was incredibly helpful, he got us a great deal! Awesome experience.
Nathan was great!
Alex was super great with the whole experience.
Alex was very helpful during our time! Highly recommend.
Melissa was a great help, not too pushy and highly knowledgeable of everything in the store!! Thanks again for all the help
Great store with a lot of choice! Different range price for everything you need. Amazing service with Amanda the GM of the store; happy with my new sofa and perfect delivery to my apartment! Thanks Ashley Furniture, we will be back for sure…
Ian was fantastic !!! He helped me with every detail and was patient with me every step of the way !
Had great customer service from Ian
Ian has great customer service
Melissa and Amanda did an amazing job helping me out!!! Thank you!
Great experience. Danny and Tina at the Ashley Homestore Outle on South Blvd in Charlotte NC we’re fantastic. No pressure, very helpful and informative.
Ian
(Translated by Google) Jennifer. Excellent service 👍 good prices and the best thing is that she attended to us in our own language, she speaks Spanish, ask for her if you need someone who speaks Spanish. (Original) Jennifer. Excelente servicio 👍 buenos precios y lo mejor que nos atendió en nuestro propio idioma ella habla español pregunten por ella si necesita a alguien que hable español.
Melissa gave great service. I look forward to coming back to get my first furniture set from her!!
I worked with Melissa and she was fantastic. Her customer service was amazing and was attentive to all my needs. I was just shopping around but when I'm ready I will be returning to this location and asking for her since she was so fun and helpful
Jennifer was super helpful!
Angel was a big help, ask for him but time your there
Good prices, good quality And amazing costumer service Thanks Nathan for your service!!
Peter went above and beyond with his service for me because I was very indecisive. He was patient and very informative. When I come back I will look for him when shopping for more items.
(Translated by Google) Jennifer. He helped us with the purchase of our new bedroom set, excellent service. Recommends speaking Spanish. (Original) Jennifer. Nos ayudó con la compra de nuestro nuevo bedroom set excelente servicio. Recomenda habla español.
Alex S
This has been a great experience, thanks to Allison, who has been more than helpful. I picked all my items and everything was very seamless. Thank you!
Nate was super helpful and helped us get the best deal for a number of items for our new home!
Peter was absolutely amazing. Excellent customer service.
We love our new couch. Jennifer was fantastic!! The whole process today was quite quick and easy. Thanks Jennifer!
Jenifer was Awesome! Made our experience super painless and fast! We came in with a rough idea of what we needed and Jennifer led us to a number of great options. We left satisfied with some awesome new furniture! Thanks Jennifer!!
Jennifer is fantastic!!
Jenifer was a great help throughout the process. Thanks!
Came into the store and was assisted by Angel. Very knowledgeable and very friendly. Highly recommend coming in and asking for him.
Alex was so helpful! We were able to find a couch and ottoman that we’re excited about and are at great prices. Thanks Alex!
Melissa was super awesome and helpful with helping me explore all my furniture and financing options. Would defiantly recommend asking for her when searching for your home needs.
So glad I walked in here! The staff here was so amazingly helpful, especially Melissa. She made sure I found furniture that I would love for years to come. Thanks again for everything you guys!! ❤️
Jennifer is very professional, good sales woman.
Alex was an absolute pleasure! Easiest purchasing process ever
Angel and Peter were wonderful with helping me and my husband in choosing the right furniture for us!
Wonderful and great customer service
Ian was a great seller. He helped us out with lots of patience!!! Great employee
Nathan was wonderful to work with and patient to allow me the time I needed to make my decision. He did NOT put any pressure on me and I am grateful for that. I was deciding between two different sofas and I am very happy with my choice and can't wait to have it delivered. Thank you Nate.
Great Customer Service by Nathan!
Peter at the South Boulevard store was amazing in helping me select, & get delivery on a sectional for my son’s first apartment !
I cannot say enough about how amazing our experience with Jennifer was! From the moment we walked through the door she was so welcoming and accommodating. My husband and I just moved to NC from NY and in desperate need of furniture. She was so patient while we tried every mattress in the store lol. While pricing it out for us she accommodated our request to price match the website prices and even updated our order remotely once we measured at home and realized we could fit larger nightstands than we ordered. I highly recommend the Ashley outlet. Please ask for Jennifer you will not be disappointed!!!
Angel was great to work with.
Peter was absolutely brilliant and saved me quite a bit of money
Danny was awesome! I came in, found a couch that I loved and told him I would be back after I looked around. I came back, we got the couch and some other items, and he made sure to lookout on the price. He wasn’t pushy at all so I really appreciated that.
Nathan helped us find a very good sofa and walked us through all steps of buying our couch very patiently.
Allison was amazing and the team at the front we bought a table and lost a stuffy in the process everyone pitched in it was great
My experience was fantastic. I worked with Peter who was very helpful and responsive. Once he understood what I was looking for, he offered a number of suggestions, was patient in pricing out different sets and scenarios for me. He followed up very effectively via phone and text and the closing the sale was very smooth. If you are looking for furniture, I recommend you include this store in your search. If they can help, they will. These decisions can drive some anxiety - furniture is expensive, you are going to live with it for a while, it’s what you and others will see / look at every day - so a tense situation for sure, but these folks don’t add to the anxiety, they are very helpful. Thanks!
Ashley was amazing I got the furniture that I wanted and shout out to Angel for getting me right he definitely explained everything and took his time. Y’all go see Angel down at Ashley outlet he is amazing
We had a great experience today with Angel My father is in a wheel chair and Angel was very caring and attentive so we greatly appreciate him respecting our time
Salesman Ion was great to deal with!
Went looking for a new couch and found one! Nathan was very helpful. Easy transaction. He was great to work with.
Nathan was the best we were in and out quick. With 3 small kids sometimes it’s hard to do business but Nathan was kind and very helpful.
Nathan, thank you for helping us choose the right sofa.
Peter rendered outstanding customer service to us. He was very patient and kind. Awesome individual.
Ian was the best and helped me find the perfect couch and rug for my new townhouse! He was very patient and helped me search through multiple different options, styles, and colors prior to making a final selection. Would highly recommend seeing Ian for any of your furniture needs! :)
Nathan was wonderful work with when my husband and I were buying a new couch! He was friendly, informative, and made the process quick. When we had issues with our delivery he called us back right away and made sure to help resolve. Highly recommend purchasing with Nathan!
Jennifer helped at the store and she was very awesome! Made our furniture shopping experience super easy and enjoyable!
Had a great time and great service! Overall 10/10 experience with Alex
What can I say? I came in searching. Angel greeted me at the door and ushered me through my selection and purchase professionally, courteously, and excellently. I love the new addition to my home!
I just had the best furniture buying experience at this store with Nathan!! When I tell you he worked with me and was so patient with my indecisiveness. He was not pushy at all. Brought me a bottled water and really worked to get close to my price range. I would recommend him to everyone. Very personable and upfront about everything.
I've been exhausted looking for a dresser for months & took a chance and walked into this store and was greeted by Nathan S. who was able to find the exact dresser that I've been looking for. With that said, if your tired of shopping, go see Nathan!!
We had worked with Nathan and he was so helpful, walked us through everything and gave us time to look around and make a great decision.
Nathan helped us get a love seat! Great experience.
Angel was so great! Very helpful, set us up!
Nathan was amazing. Highly recommend!
Pete was a great help! Great experience!
Alison was great! She really knew her products and helped me find what I need
Amanda was awesome, truly appreciate how she took care of us!!
Pete was super helpful!
I went to Ashley Furniture, on South Blvd, the last hour they were open on a Tuesday night. Angel was pleasant and very knowledgeable. I had a couple of things that I wanted to go home and ponder on as well as measure my space for a bedroom set. Overnight, I made my final selections and the next day I returned on my lunch break to make my purchase. Angel brought up a couple of good points for me to consider before my final selection and from there I was squared away! He got me in and out in no time and I was on my way back to work. I’m extremely happy and will return for the next room that I’m soon to work on!
I was in the South Blvd store and Angel was so helpful to me. He was so friendly, very professional and extremely knowledgeable about his business. I’ll definitely use him again!!
Nathan was amazing! Great customer service. Very knowledgeable of the products. My forever favorite salesman.
Angel for the dub!
Great customer service by Nathan! Very personable and helpful with my furniture needs. Excited to buy from him!
Had a great experience at Ashley! Nathan was extremely patient and helpful! Thank you!
Peter was wonderful. I got exactly what I wanted.
Angel was a fantastic help as we shopped for a new couch. He gave us a thorough review of the items we were interested in and was knowledgeable about all things involved, including the warranty we purchased. We appreciated his focused customer service and are extremely with our purchase.
We had an amazing experience with the sales team especially with Ian who’s been patient with us when buying a sofa in our new house! Thanks Ian for sharing your input on finalizing our purchase!
I had a great experience with Jennifer, she knows her job. Not pushing but was available when we had questions. I was very pleased with the service.
Alison was Awesome!
My overall experience with Ashley’s furniture has been wonderful. I would like to thank my salesman Nate and my previous salesman Angel I will be returning soon
Our sales person Nate was wonderful and very patient with us. We appreciate his knowledge of the furniture.
Nate was the greatest very professional and helpful to me and my wife
Tina was a great help and got me exactly what I was looking for at a affordable price.. highly recommend
Nathan Was great and very helpful
Nate gave great service today. He worked with us and helped us find everything we needed.
Nat is good worker in a good Sales representative and a pleasure to work with as a customer
Great store with good variety of products. They priced match the items I was inquiring about. I was helped by Angel. He gave me time to decide on my furniture. Amazing customer service overall in the store. Nathan stepped in as well. Thank you! I will definitely come back.
Ian was very helpful
Ashley Outlet on South Blvd in Charlotte is wonderful! I went there in the early afternoon on Wednesday looking for a new mattress. Peter was very helpful and friendly and showed me the mattress specials. I was able to buy a very comfortable one and saved $1000! I even got financing with 0% interest and $0 down! I also got free delivery and they will pickup my old mattress! I was in and out of the store in 45 minutes. Excellent visit!
I have shopped at this store 2 times now and the experience has been quick and painless. Angel specifically is a ton of help, is attentive, and is quick to follow up. Will be coming back for future furniture needs. Thanks, Angel
Alex was very helpful and worked with us to get us the perfect couch!
Alex helped us on the floor and was very helpful and patient!
Danny was very helpful and love the new furniture.
Danny is very helpful
My assistant was great and very supportive and honored his word, thanks again Nathan for all your help!!
We were attended by Angel and he was super attentive and helped us resolve all our doubts.
Angel did a great job helping me to pick the right mattress. Awesome job
Ian was very nice and helpful. Very happy with my new couch.
Pete was extremely helpful, we couldn’t have been happier with the help he provided us. He’s the best salesman we’ve worked with for furniture or anything else really. Our sofa sleeper arrived today and it’s perfect. Thanks for your help Pete!
Great experience! And lots of options! Alison was super helpful with going over the different options that fit what I was looking for to fit my vision for my living room! She helped with measurements and securing delivery for all items just a few days after purchase. I’m super happy with my decision to stop by Ashely Outlet!
Ian was terrific and we throughly enjoyed the shopping experience. He even added to our order and arranged delivery for the same time. Since I am out of state he did all the leg work via phone A pleasure to work with Ian. Liz McGrath
Ian was great! Made everything quick and easy, Will tell people to come here
Peter was friendly, patient and did not pressure us into buying anything. He helped us pick out our new couch and did a great job answering all our questions. Thank you!!
Great experience. Friendly and attentive!!
Excellent service, Mr. Nathan Simonic and Mr. Ángel Santana answered all our questions and offered us excellent promotions 👍🏻
Very good customer service. Angel was very helpful! I recommend this store.
Customer exceeded expectations. Quality products. Convenient delivery.
Nathan provided excellent service during my visit, despite my modest purchase. His approach was professional and friendly, making the shopping experience enjoyable and stress-free. Nathan's product knowledge and genuine interest in helping find what I needed, no matter how small, were impressive. His commitment to customer satisfaction was evident in the way he handled my inquiries and provided advice. Nathan's outstanding service left a lasting impression, proving that no purchase is too small for his attentive and thoughtful assistance. Highly recommend Nathan for a personalized and caring shopping experience.
Excellent customer service from moment I walked through the door to the signing on f documents. Provided my will all my options and let me know what savings and opportunities were available to me.
Angel was super helpful with assisting me on finding the perfect sectional for my new place. He really made what I thought would be a daunting process feel seamless. I really feel like he offered me the best deal and made it a personable experience. Exceptional customer service!
Nathan was very patient with us on our purchase and helped us get a new couch! Wonderful service and excellent prices!!
Allison is a miracle worker. From the moment entered she made the shopping experience effortless. Made sure questions were answered and what we needed fit our budget, even negotiated a fair down payment. Excellent service and great furniture.
I went into the outlet today and Allison was able to make my dreams come true for my new home! She was great!!!
Ashley furniture outlet is a great place to shop at! Prices are amazing, staff is friendly and working with Allison was practically magical! I highly recommend for anyone looking for furniture!
Peter has great customer service
Ask for Peter he's the Best!!
Recently purchased a mattress and headboard from here and I will say customer service exceeds a 5 star review. Danny and Amanda went above and beyond to take care of me in assisting me with getting all my new home needs. Danny was super knowledgeable with all pricing and brands and was able to help me narrow down exactly what I needed for my new home. I’ll definitely return for any future home necessities.
Angel was amazing! As soon as I walked in the door I was greeted. I love the place I got the payment that I wanted. I recommend everybody to come and get this amazing furniture.
Nathan was the perfect salesman. He listened to our needs, and helped guide us through a few options without being pushy. He was more than happy to send us to another store that might have more options, but we saw our perfect sectional on the way out and he helped get a killer deal with amazing service.
Nathan gave me a excellent service he help me a lot with all the questions that I had.
Nathan was fantastic to work with!
Excellent service, informative, and extremely friendly.
Excellent customer service. angel was very helpful
Angel was great and helped me find my reclining loveseat. Would def shop here again!
Nathan gives me to day a good customer service and his is very professional he knows what he’s doing
Ian. Great customer service
I went to Ashley looking for a living room set Jennifer was my sales person she was really helpful I do recommend her she really good at her job.
Nathan was a huge help with us finding our dream couch and bedroom essentials!
Peter was helpful and not overbearing. Was there when I needed him and wasn’t when he wasn’t needed, but he kept an eye on me the whole time, making sure I was good. Friendly customer service.
My wife and I visited this store browsing for a specific sofa and was helped by Nathan. Nathan took his time and showed us all the different options. Shortly after we walked away with a new sofa that fit our needs. Nathan is professional, very friendly and helpful. If you’re in need of any furniture items, we highly suggest visiting Nathan.
He was awsome. He took the time to help me and give the best advice.
Nathen was great! Sold me a comfy couch! Great gentleman!
Ian was so helpful! Friendly and knowledgeable through every step of the process. He made it easy! Thanks, Ian!
Ian was extremely helpful and was able to get us the perfect couch, for the perfect price! And it is being delivered in a short amount of time :)
Ian was super helpful and great at giving all the details we needed. So excited for our couch to come :)
Ian
Ian was very professional , knowledgeable and very patient with my husband because he didn't understand the two transactions concept . Thank you Ian .
Jennifer was amazing
My wife and I went into this store and we were immediately greeted by some amazing staff. Our sales rep was Pete and he was awesome. He helped us find the perfect couch for our home. We are very thrilled with Pete and his customer service. Thank you, Pete! Can’t wait for our couch to be delivered.
Alex was super helpful, professional and easy to work with.!
Ian was fantastic. Very helpful.
My experience was excellent. Nat was awesome. Very professional & pleasant. Thank you Nat
Nathan was our sells person and he was fantastic. After visiting 7 other furniture store and not having any luck with finding anything we like, Nathan helped us find our living room furniture that matched just what we was looking for. Thank you so much Nathan for making this our 8th and finally furniture store. We will definitely be back just because of him and his hard work that he put into helping us. ---- The Butler's.
Great store, I’m glad we made the trip. It was our 5th or 6th stop looking for a sectional and we finally found something that wood work for us. Prices aren’t bad and Alison, who helped us out, was awesome. Have to wait a while for delivery though. Kind of a bummer.
Ian was very knowledgeable and helpful!!! If I commented on liking a certain quality of one product he would recommend me other products that were similar which was really nice. I actually came in on a Saturday, he promoted a sales opportunity to me that was happening later that week on Thursday, so he gave my his number and his schedule so I could come in and he could work with me directly which was amazing! (He even worked past when his shift ended to help me, so I cannot emphasize how much that speaks to his character!) If anyone I know needs furniture in the future, I would definitely recommend them to Ashley’s but more specifically Ian! Now crossing our fingers delivery is just as smooth!🤞🏻
Jennifer was attentive and did everything she could to help me find what I needed. She took her time and explained brands and items to its entirety. Will definitely return and ask for her!
Ian provided wonderful assistance and support during our visit!
Just purchased a sofa from them and it was delivered today. Terrible, the worst ever customer service in my experience. Here are the issues - was never disclosed to me there was an additional 10$ charge to carry it up the stairs to 2nd floor. OK maybe I just didn't hear it. Next they charged me 25$ to remove my door to bring it in. I have had large appliances delivered without needing to remove that door. The final straw is it was not assembled. The legs (requiring multiple screws each were not attached. No holes predrilled to just tighten some screws in.) The delivery guys said it wasn't their job to attach the legs. I have never heard of such. Must be a miss understanding so we called the salesperson. He could care less. Said for an additional 50$ he could send someone out. In my life I have purchased 1000's of $ in furniture from them. I will never put my foot in there stores again. My advice is ask all questions such as will my sofa have the legs put on it or are you going to rip me off with all these undisclosed costs or hidden in some microprint. Better yet there are too many furniture stores to risk getting this jerk of a salesperson or possibly this is some new policy. Sort of like the airlines and baggage charges .... Oh you wanted your sofa legs attached. No savings after all the up charges like actually getting your delivery in the door or getting the legs attached. Bottom line is they don't care about you or your satisfaction.
Alex was very smooth with the process and very friendly. I got a great deal. Thank you.
Ian was fantastic!! He was very helpful and was able to get me a mattress in no time! Thanks so much!
Cool selection, and great deals! Also deliver isn’t delayed 3 to 4 weeks like other stores do
My shopping experience was great. For the store to be an outlet, the pricing was still a little steep. Overall the sales rep that assisted me was very knowledgeable and helpful.
I just had one of the worst experience at this place. My credit was ran and still denied for the account. This was disgusting because my credit was good enough to open and account and have the money for a monthly bill. Even if I was denied I still have enough money to pay straight out with no bill. The women didn't want my money and didn't want to service me. The salesman was very nice while trying to service me. However there were two women sitting behind the desk (White Women) and besides the ugly stares they didn't greet me when I walked in the store. They made me sign my signature on my application 4 times because they thought I was forging my own name which is impossible. They had no reason why I was denied however they did not want to rent to me and they ran my credit. I have enough credit for a consumer account. They ran my credit score so much that it says the report that was pulled was a hard inquiry than can last up to 25 months. Rude customer service and bad business.
Nathan was wonderful!
Wonderful service, Nathan was really helpful and comprehensive :) Thanks for everything
Awesome job. Peter is amazing
Nathan and his team were absolutely amazing! We were looking for a new couch set for a while and immediately they showed my husband and me kindness and wanted to help. We weren’t totally sold on one of their couches, so we’re checked out a different Ashley store (which was extremely rude and didn’t seem welcoming what so ever. We were needing a couch today, and they said they couldn’t help with that). We called Nathan back, and he said to come back over and he could make something happen. If you are needing new furniture, don’t go anywhere else…go see Nathan and his team, they will help you!!! Hannah and Dakota Massey
Nathan was absolutely amazing and helpful
I had a great experience when I went in. Sales rep. Nathan was so nice and friendly. He greeted me with a pleasant smile and help me throughout my whole process of getting new furniture.I definitely will recommend this location to everyone in the community.
I came here to purchase a new sectional for my living room. The store had options that I liked and Ian was helpful in giving us all the information we needed and completing our sale.
Ian was great
We had a great experience with Angel! He was super helpful and made the process simple and quick.
Angel was amazing in helping me so glad he was there!!
Louis aka Angel is Amazing!! He goes above and beyond! Definitely ask for Louis aka Angel.
Angel is awesome! Him & his personality are very welcoming! He greets you and gets an insight of what you're looking for. But doesn't breathe down your back as you shop around but still checks in periodically!! I did not make a purchase during my visit however, in the near future when purchasing furniture for my home once remodeling is done I will be back and asking for Angel's services!
Amazing experience at this store, my husband and I were helped by Danny. He was very knowledgeable and went above and beyond to ensure I got exactly what I wanted. Thank you Danny for all your help and guidance!
Danny is phenomenal. I was looking for the perfect set of furniture for a very important corner in my home. I couldn’t have done it without him. Great deal
I had a fantastic experience at Ashley Furniture, and I attribute much of it to my salesperson, Danny. He was a delight to work with—knowledgeable, friendly, and genuinely invested in helping me find the perfect furniture. The entire process was smooth, and I highly recommend Ashley Furniture, especially with Danny's excellent assistance.
Great service by Angel.
Went in to look at a sofa and was helped by Angel. He is a very amazing sales associate and would definitely recommend coming to see the great deals I found my perfect mattress with Angels guidance. Go see Angel and he can do the same for you! Thanks to him I've been getting the best sleep of my life!
Ian was excellent quick to the point and super helpful! Thank you and we will always shop with Ashley 👌
I was assisted by Angel and I had an exceptional experience. He was very professional and took the time to make sure that I got exactly what I was looking for. He was kind, patient and very knowledgeable of the merchandise. 100% recommend!
I came in the store and was helped by Angel, he was great! Very professional and knowledgeable, thank you Angel!
I had an amazing experience shopping for furniture. Ashley has a great selection and prices. My salesman Danny Fernandez was professional and helped us find the perfect living room set! He made the shopping fun!
Was helped by Danny Fernandez and couldn’t have asked for a better experience. Made the process quick and easy highly recommend to ask for him if you need to purchase any furniture. 5 ⭐️
Had a great experience at the Ashley Outlet with Danny. He was very patient and helped me find exactly what I needed.
Danny Fernandez was amazing and extremely helpful in my search for new furniture. He definitely made it a pleasant experience and very enjoyable. Very Happy Customer Here!
(Translated by Google) I like how Jennifer and Peter helped me find the things I needed and gave me the best care (Original) Me gusta como Jennifer y Peter me ayudaron a encontrar las cosas que necesitaba y me dieron la mejor atención
(Translated by Google) Yenifer and Pedro treated us perfectly, thank you, very good (Original) Yenifer y pedro nos atendieron perfecto gracias, muy buenos
(Translated by Google) Jennifer and Peter are excellent, very good and very empathetic, thank you very much (Original) Jennifer y Peter son excelentes muy buenos y muy empaticos, muchas gracias
Ian was wonderful!
Ian thank you so much for your help. We are very happy with the purchase. Gracias por todo 🤝🏻😎
Nathan was so helpful and amazing!
Had a great time looking for a sofa they had a lot of options and Danny was really helpful when choosing the best one. Great discounts as well
Danny was super helpful ! Made my trip easy
Jennifer was amazing help! Fantastic options.. all around great experience!
Shopped here recently to change the look of my apartment and got the pleasure of shopping with Alison! She was beyond helpful! She answered every question I had and went above and beyond to make sure I found the perfect pieces for my home.
Nate the best best man and friendly and outstanding he gets five for me Thank Nate
Angel helped us pick out the perfect sofa set for our new home! He was knowledgeable and patient, especially as we shopped with our infant! Great costumer service and great deal.
Jennifer at Ashley Homestore was amazing. She was knowledgeable and very helpful. Good to meet good people with great customer service. A true pleasure!!!!!!!
Angel was great and showed great customer service. I will return to purchase more items with Angel. Kudos to Angel for doing a great job
Great place, and great service. Alison helped me with everything i needed and made it easy!
Great experience would definitely recommend anyone going here if you are in need of furniture. And 100% Go with Alison she was super helpful and nice throughout.
I came in shopping for some furniture. I was greeted by sales manager Alison. She was very polite and upbeat. She had the answer to all of my questions. She was not pushy and made me feel very comfortable. She made my purchase easy and pain free. I will definitely be coming back in the future!
My fiancé and I came here looking for some new pieces to modernize our living room. Mrs. Alison helped us find exactly what we wanted and was a pleasure to interact with. Very satisfied with our visit and purchases!
Alison is a ROCKSTAR!! She helped me find a living room set perfect for my small space, my husband and dog absolutely love it! And she helped me stay in budget perfectly, with a little to spare for some accessories. Will definitely be coming back to work with her when it's time to work on our bedroom!
Alison was great she got me in and out and made the process super easy. Thanks for the couch and love seat girl
I recently had a great experience at Ashley thanks to Nathan’s patience and expertise. He was so friendly and answered every question I had with ease. Made what could have been a difficult decision an absolute breeze. Will be sending anyone I know looking to purchase new furniture straight to him.
Angel was excellent. He assisted me finding the correct and comfortable power recliner. I am going to have back surgery and locating zero gravity, power lifter recliner that was not too big for me had proved challenging. He knew just the one that was right for me. MBK
Angel Santana thank you great help and service well appreciated.
Had an amazing experience with the help of a young man named Angel. He was very friendly and knowledgeable. Found exactly what we needed. Would recommend shopping here to all my friends and family.
Danny was awesome and very helpful. Great selection and pricing. Highly recommended!
Outstanding customer service!! Not only did Nathan help me find the perfect furniture for my home, he took the time to ask us what we wanted instead of pushing towards a particular product just for a sale. No pressure salesman!
Nathan was so patient with me! I wasn't really sure what I wanted but kind of had an idea. Somehow he came up with the perfect combination and I fell in love with it! Very good experience at the store. Would highly recommend the store and I'll definitely recommend Nathan!
Danny Fernandez is amazing! He made our shopping experience so much fun and easy. We love our furniture, and we appreciate Danny helping us put everything together. Definitely recommend, ask for Danny when you go in!
Nathan was very patient with me from the start. He was kind enough to walk me through reactivating my account and moved furniture around the store with no complaint. This was an excellent shopping experience.
We came in looking for a king bedroom set that we saw on the Ashley’s Furniture website and Peter was our holy grail!!! He was attentive, kind, and listened to our needs. I would recommend him to anyone looking to buy furniture. Thanks Peter!!
Just bought a dining room table set and Danny was great! Wasn’t super pushy but helpful when we needed him.
Ian was great did an amazing job giving details
Jennifer was so helpful!
Found exactly what my husband wanted and was able to walk out knowing it was coming to the house in a couple days. Allison walked us straight back to the perfect chair.
Nathan was great! Friendly, helpful and knowledgeable.
Ian gave amazing service for two days. I came in last night and he showed me options. The second day I came in he show interest in me and my needs. Thank you again for selling me something I have been looking for, for years!
Had a great experience with Nathan, he helped me find a great couch that delivered quickly!
Angel provided exceptional customer service. Very satisfied with my purchase will recommend him to others.
Came in today to buy a rug and a chair not expecting much. Jennifer went out of her way to help me out, was incredibly pleasant, and helped me get a great deal on an awesome couch and rug. The other team members all seemed amazing as well, and one even came up and offered to get me water while I waited
Alison G was a great consultant!!
Alex did a great job in assisting us today. Thanks!
This is my second time working with Ashley and they knocked it out of the park again. Angel worked with me through out the store, I was comfortable making a decision on the right furniture for me and my family. This family owned business is truly a hidden gem in Charlotte. Even with the rise of inflation they managed to still give an amazing deal on a bed set and new couch NEW not used. The store is SOOO clean! They have a wide selection in store. They work with you and your needs in a professional manner but also remain personable enough. Please give this place your business, they truly are an amazing company. ❤️
Ian was great! He helped us through the entire process of buying a new living room set. It was a smooth and easy from start to finish!
I have recently came in and shopped with Angel, one of the sales reps at this location. With the fact of him being bilingual, it was easy shopping for my mother and myself, who she only speaks Spanish. Nonetheless, I love our new living room set and bedroom set we got for mom. I appreciate all the hard work and making it a smooth ride best customer service I’ve ever gotten hands-down hats off to you, sir.
I recently had the pleasure of working with Danny Fernandez at Ashley Furniture, and I couldn't be happier with the experience. Danny's expertise and professionalism made the process of choosing new furniture for my home a breeze. He took the time to listen to my needs and preferences, offering valuable suggestions and guiding me through the selection process with patience and care. Not only did Danny help me find the perfect pieces to fit my space, but he also went above and beyond to ensure that I got the best value for my budget. His friendly demeanor and genuine passion for helping customers truly set him apart. Thanks to Danny, I now have a beautifully furnished home that I absolutely love. I highly recommend Danny Fernandez to anyone in need of furniture expertise and exceptional service.
Alison and Peter helped us out with the perfect sectional. They even worked with us on price. Very nice space to look at furniture.
Allison & Peter were phenomenal! They both were super attentive but didn’t push us to purchase if we weren’t ready to do so. Thankful for their help!
I could not be happier about the experience I had visiting Ashley and meeting Alex. He helped me look and find exactly what I needed in a timely manner. He listened and made sure to answer all my questions. I would recommend this store to anyone else looking for a great experience. Ask for Alex.
Danny was absolutely amazing!!! He was very attentive and his customer service was outstanding.
Alex Solozabal was super helpful and friendly! you should give him a raise
I don't normally write reviews but I did have to write one in regards to my recent visit to the Ashley furniture store. My overall experience was great. The store was clean and the employees, specifically Daniel F was amazing. His energy and willingness to answer all questions was extremely helpful in our furniture decision making process. I don't normally shop at Ashley, but with this recent experience, and the great sales this Ashley outlet has, I look forward to coming back in the summer to update my patio furniture.
I want to give a BIG THANKS!!!!! to Angel Santana. The salesman that help my mom pick out her new Living room set. He was kind professional and didn't make her feel pressured to buy. She gave him a budget and he showed her multiple options. He was very knowledgeable with which set would be durable and hold up great with pets and animals (Her grandkids). We were able to set up a hassle free delivery and the set looks great in her space!!!! If you need any furniture for any room you have to make Ashley Furniture your 1st stop. We got a good set for a Great Price. But more importantly ask for Angel Santana. He won't treat you like money!!! He'll treat you like family!!!! GREAT SALESMAN!!!!!!!
Angle Santana was really professional and help me picked out my furniture he was a big help
I had an excellent experience at this store! Nathan was very helpful and patient. I recommend everyone shop this location. Ask for Nathan!!!!
Nathan was very helpful and patient we spent almost 2hrs together and we were able to get all the furniture I needed plus some!!
Peter and Danny were fabulous in helping me purchase a loveseat!
It was my first time walking into an Ashley Outlet and I was just looking to get some ideas on furnishings for a home office. I’m not great with dimensions so I wasn’t quite sure what desk type would work best in my room. Thank goodness for Danny! With his help, I was able to figure out exactly what I needed. Great customer service!
Looking for furniture is always stressful for me but I had a great experience when I went looking for a couch and Danny took care of me. He was very patient and provided detailed information about delivery and stock. My shopping experience has been forever changed.
Danny is a good lad who was very helpful and attentive with this old man’s needs.
Danny, was awesome he provided me with great customer service and he saves me some $$$$. Highly recommend visiting the Ashley outlet first.
Could not be happier about the experience I had here at Ashley. Came in and was greeted by a super friendly sales associate (Peter) who helped me find exactly what I needed in a timely manner. He took the time to listen, introduce himself and get to know me, and ensure all of our questions were answered. I would highly recommend this store to anyone else looking for a positive furniture buying experience.
Alex was incredibly helpful and made my purchase as easy as possible.
Danny was great!!!
Angel was awesome! Angel was knowledgeable, helpful, and made the whole process super easy!
Had a great experience! We were able to find the couch we wanted, a dining set and a super affordable bookcase that was just perfect! Angel was extremely helpful every step of the way! He went above and beyond, couldn’t have asked for more! Thank you Angel!
Angel was super helpful and honest with us about everything. We really appreciated his expertise.
Have an amazing experience with Danny at the Ashley ay South Blvd. Very friendly and knowledgeable
Alison was great! She helped me with a great deal on my sectional couch! Such a doll
My fiancé and I went in to check out bedroom furniture and were met by Angel. Angel was extremely helpful and also gave us the space to look around and decide without being right on top of us the entire time. He was very friendly and knowledgeable. We actually went and looked at another store and decided to go back to this location to make the purchase from him. He made the entire experience so easy. If you are in the market for any furniture go see Angel and he will go above and beyond to make sure you get what you are looking for!
Angel was the best! So nice and helpful. By far the best experience I've had at Ashley Furniture! Everyone we spoke with was super helpful and nice but he definitely went above and beyond to make sure we were satisfied with our purchase. Go see him!!!!
Danny was an absolute help in finding our perfect couch for the best price! Will definitely be back!
Alex helped us with our purchase. Amazing customer service. We were nervous about the purchase, but he reassured us and gave us peace of mind. Thank you Alex, we will be back. Kedrick & Cheryl Houston
Mike was super relaxed & helpful. We enjoyed his help and he showed us a great deal. We purchased our couch and look forward to having it delivered! Go see Mike for your next home furnishing.
Mike Tate was very helpful and got us an awesome couch!! Go check out Mike for your next furnishing!
Alison was fabulous. She was very helpful finding something in my budget. She was able to get me in and out quickly.
Nathan is FANTASTIC! Got me all set up for my new apartment!! Thank you again! Total life saver
I went into Ashley at South Blvd and Danny was amazing. He was very friendly, wasn't pushy, and got me exactly what I needed. If you go to Ashley at South Blvd ask for Danny!
Mike was Amazing! Thank you
Had a great experience at Ashley Furniture, Danny was amazing, he was patient and very knowledgeable. If you ever go to Ashley in South Blvd make sure you ask for Danny, he's the best!!
This location had the best customer service, and Alex provided so much help in purchasing my new sofa. I’ll definitely be back.
Ashley has the best selection and love the customer service here!
I recently came into this location seeking some new pieces for my living room. I was help by Nathan. Very knowledgeable and genuine. He wasn't pushy but was there to assist when I needed it. Thank you so much for the help Nathan!
Angel was great, very helpful in our purchase.
I love this store! One of my favorite pass times is to decorate my home, so I buy furniture often and from all kinds of stores. Nathan made my shopping experience feel like a vip trip through furniture heaven. I absolutely love the mirrors I bought for my landing.
Peter was fabulous his customer service skills are amazing.
Nathan is great…. Service… knows its product… and take cares of anything you might need. Thank you!
Danny, thank you so much! Very helpful
Awesome prices and selection. Danny was great!
I bought a couch, table set w/ chairs, mattress, and bed frame. It was all very reasonably priced. It looks great and is very sturdy. I was helped by Allison, who was very patient and helpful. If I ever need more furniture I’m definitely coming back to this outlet. I highly recommend it!
Angel was awesome!!! Very friendly, went out of his way to explain our various options, and made sure we were completely comfortable and happy with our purchase. He didn’t hound us and he gave us our space to walk and talk through things, while still being available and ready to support. We recommend him if you go!
We came here to pick out a sofa for my son's new apartment. Angel, was very helpful. Walked him through everything and was very patient with explaining his financing options. My son felt comfortable making thus purchase. Thank you Angel
Angel helped us out getting a new couch and had great customer service. He helped out with getting a good deal set up for me. Thanks Angel!
Allison was great and very helpful
Allison was a wonderful help. My friend and I went in and both ended up purchasing, she was a great help explaining financing and the different options they have. Great experience
Mike was awesome! Very knowledgeable and professional. Highly recommend asking for him. Thank you Mike.
Ian was great!
Ian was very knowledgeable and helpful!!
Ian helped me get everything I needed and was very patient and polite!
Peter was awesome! He has helped my husband and I and my 2 daughters with our furniture purchases! He answered all our questions before we had to ask! #1
Angel helped us out with our purchase today. He was very knowledgeable on all the furniture and we ended up purchasing a bed and dresser with him. His assistance was much appreciated!
Our experience was great. Angel was super helpful and extremely knowledgeable
Ask for Angel, good man to work with
Wonderful experience buying furniture here. Peter was incredibly helpful and kind. The epitome of customer service excellence!
This was one of best furniture shopping experiences that my husband and I have had. Angel was amazing...not pushy at all. I highly recommend him.
Angel was FANTASTIC!! Gave me a price that I couldn’t refuse, worked with us quickly and got it done! This is the second time coming here and I will be coming back.
Gor was sooo fabulous in showing all the furniture. We were so glad that we found all the beautiful pieces and not pinching our budget. Gor and Ashley furniture will always recommend them for their services and value add.
Very pleasant experience. Loved working with Nathan simonic
Great service, had a good time shopping today at Ashley’s. Hassle free shopping!
Ian helped us find a couch today, it was quick and easy! He is knowledgeable and answered every question we had. Thanks Ian!!
Quick and easy experience working with Angel.
Very friendly, helpful and knowledgeable salesperson. Good selection and reasonably priced. Everyone was friendly!
Ian was super friendly and helpful!! Great experience all around
Ian was great!
Nathan is the man, knows his stuff. Thank you to you and Amanda for all the help today. Great deal and great service!
Had a great experience at the Ashley outlet working with Ian. He took great care of us!
Angel was very helpful!
Angel Santana helped me find the perfect couch for my space! He was attentive to all even being stretched thin with the holidays. He really listened and even supported me in measuring items to make sure they were just right. I would highly recommend going to this location and seeing Angel when furnishing your home.
Ian did an awesome job of helping us find our perfect dresser
Angel was a great help!
Rafael was one of the best guys here. He really helped me out and made the transaction easy
Ian exceptional job
We had the most amazing experience here. We had the pleasure of working with Ian, who was with us every step of the way I believe we changed what we liked or had him look up item of the item and that wants that he complain. He made sure that we were gonna be able to have our items in time not only that I want to say the general manager. She was absolutely amazing. I heard her check in with her crew often.
This is my second time back to this store. The first time I worked with Ian and he was so helpful that I decided to come back my second time for more furniture for my house. Definitely ask for Ian, he is not pushy, gives you breathing room to shop, and is always willing to help with all questions. I will be back when I need furniture again. Thank you Ian for all your help for the second time!
Angel showed exceptional customer service and helped find what I needed. Highly recommend :)
I was greeted as soon as I walked in, which I appreciated (I can't remember her name, but she had blonde curly hair). I worked with Jennifer, & she was able to assist me with a smile. Thanks Ladies ❤️.
Ian was awesome. 1st furniture place I've ever been and I really feel like he was helping us. And he knew his stuff. Very knowledgeable
This was my first experience with Ashley and once entering the store Ian greeted me and I wasn’t ready for purchase but because of his support I waited and returned to be part of his service…. Thank you Ian for helping me bless my great nieces with a bed
(Translated by Google) Excellent quality service from Jennifer.. (Original) Exelente atención calidad servicio de parte de Jennifer ..
Ian was excellent today! We were in and out in 30 minutes with exactly what we hoped to find!
Ian was amazing best customer experience!! He got us a great deal on delivery and a dinning room table! We will be back!
Angel was so helpful on the phone and Peter was amazing in the store. He really worked hard to help us find the best chair for our needs. Wonderful customer service!
Amanda at the Ashley outlet at south boulevard is not just an amazing employee she is soooo friendly, polite and receptive. I wish I could give her more than a five .I love how she welcomed me and took time to Make me comfortable
One of the best sales experiences I have had. I came to look around one day and came back hoping he would be the one to help me out. Angel was engaging but also gave you the necessary space to make decisions. When I asked his opinion he gave honest answers and gave me options to try and make sure I got what I needed. Angel was friendly and had good relationships with his colleagues as well.
I recently ordered a couch and loveseat. I waited 3 weeks to schedule my first delivery. We removed furniture per policy for placement of pieces. The love seat was damaged upon delivery, so I had to reschedule and wait 3 more weeks to schedule the re-delivery. Today, the re-delivery arrived and again was damaged. It will be returned and I will again have to wait to reschedule another delivery. Ashely has been unwilling to talk to me about my experience until I have all the pieces I've ordered. I have gone through one holiday and will now have to go through another holiday without the furniture I have paid for. My experience is beyond poor and I would not recommend utilizing this company to anyone. Not only is the furniture not delivered, but the customer service, or lack thereof, has been non-existent.
Angel was amazing, quick and efficient. Give him a raise!
If you need help with anything “Ashley”, Angel Santana is the man to see at the outlet on South Blvd, Charlotte. Very personable, helpful, and Not pushy. I’ll certainly shop there again if I need anything
Ian helped us get the right couch! Very helpful and nice.
Ian was extremely helpful! Made our experience seamless
Tina and Rafael, are the best… they made sure they got the order really well, in terms of perfection. They deserve a big thank you.
2/3 of the store is brand new but cheaper than the regular Ashley- weird. The other 1/3 is a space outlet portion. Rooms to go outlet is better
Great customer service from Angel. No pressure, listened to my request and got the job done Quickly!
Peter is more than amazing!! Great customer service, welcoming and patient. He went above and beyond to help me get the perfect piece for my place. If you are in the market for furniture make sure you go see Peter first, you won’t be disappointed!
Rafael did a great job taking care of us. Will come see him again! Thank you!
What a wonderful, easy experience! Ian is amazing! I told him exactly what I was looking for and he showed me all of the best deals in my price range. He helped me furnish my entire home within budget! Thanks, Ian!
Angel was very helpful and understanding during this task.
Peter gives US great deal today…
Peter did really great job. Thank you so much for your help.
Rafeal was my sales person and he was excellent from the time I walked in the door. I couldn’t ask for a better break down on my options in selections to buy from
Service was good. Rafael was our salesman. He was on it from the time in the door until we left.
Looking for furniture? This is the place! Just make sure you ask for angel santana!
Great service. Ended up purchasing.
Excellent service Miguel was extra helpful and got me the best affordable deal 10/10 cuatomee service. 💯✊🏾
We were attended by Rafael and he gave us a good service he explained everything very well so we thank him very mucho
Rafael took great care of me today! Very friendly and attentive staff
Thanks so much to Ian for incredible service!
Ian did a great job!!!
Ian was very personable and helpful in my buying process. I will come back for all my home furnishing needs
Had a smooth experience getting my new gel memory foam mattress with Ian!
Had a great experience. Jennifer was very helpful finding options within our price range and organizing delivery to another city.
Ian was our sales rep. Absolutely incredible professionalism, supported us from start to finish on our search for our couch. Definitely will ask for him if/when we come back
Angel was a great salesman we were in and out in about 20 mins Great Service Great products and good discounted rate!!
Absolutely the best prices and hospitality. Easy turms that don't break the bank like rent a center's 😎
We recently purchased our bedroom set at the Ashley Outlet and Peter was a huge help through the entire process and made sure we left happy with the furniture we wanted. We will definitely be back. Great options at outlet prices.
I had a wonderful experience at Ashley Outlet. Ian Stokes helped me out tremendously and found the perfect ottoman for my apartment. I will definitely be coming back. Thank you, Ian!
Me and my wife came in to look at a bed frame and test out mattresses. Peter was so amazing and helpful! We enjoyed chatting with him about not just the mattresses but about life. He was super knowledgeable and up front about everything. We will definitely be going back for any other furniture needs we have 😊
Me and my wife came in, we had an idea of mattress, and base but those options were above our budget, Peter took great care of us. We ended up with a more affordable version of the mattress we wanted that was still amazing 🤩. We ended up with the base that was basically the same but more affordable since we did not actually need all the bells and whistles of the base I originally wanted. He even showed us some AMAZING pillows. I’ve never felt such amazing pillows (purple pillows) it’s so weird but comfortable. We were also able to price match the bed frame that we saw online but wasn’t in store! Everything he did was amazing and we couldn’t be more impressed with him. I would honestly want to have him help me out anytime I go to Ashley. If this was a graded assignment I’d give him an A+ (112%).
Peter was so nice and helpful!
I previously had a bad experience with an Ashley store in NJ, but this one blew me out of the water with their excellent customer service. Angel helped us understand all of the ins and outs of every item, as well as comparing what we wanted with other items that would work for us. He gave us so many options so we could choose a plan that worked best for us, for both payment and delivery. He took his time with us and was so kind. He really knows what he’s taking about! We left so excited for our new couch and table. Peter was managing and was also extremely kind and helpful. I highly recommend them and this store!
Very pleasant transaction.
Ian was the gentleman I had the pleasure of meeting with and he was very thorough, kind and not pushy. He was knowledgeable and hospitable. Definitely ask for Ian when going into this location.
Wonderful!!!! Service Ian! Thank you! Johnny was super nice also!
Ian was very helpful and knowledgeable, we appreciated the help furnishing my home!
Peter was the best! He helped us compare multiple sectionals and bed sets. He was super knowledgeable and honest about quality and durability of all products.
Angel was great!
Service was absolutely wonderful thanks you
Angel was excellent in providing me with knowledgeable customer service. They took very good care of me here at Ashleigh outlet front desk.
Angel came in clutch with the deal and the customer service
Angel was great!
Jennifer was so helpful and knowledgeable.
Isaiah immediately greeted us, gave us all the info we needed, and we purchased a couch! He was incredibly helpful and worked after hours to get our couch order in. Thank you Isaiah!
Rafael, Adajah, Angel give amazing customer service. They made our furniture buying experience a breeze.
It was a great experience, we were definitely helped to the fullest!!
Peter was the absolute best and was very helpful always ask for Pete he’s your go to guy
Ian has helped us twice now at the Ashley outlet and helped us find exactly what we were looking for. He walked us through all of our options and called us personally to schedule delivery when our couch and loveseat came in. We’ll definitely be going back when we need our next piece of furniture!
Ian was super helpful with us buying a couch and love seat! Great service and we were able to find exactly what we want for a good price!
This Ashley store is so full of charismatic, knowledgeable and friendly staff. Adajah spent a half hour on the phone with me this afternoon answering all of my questions. When my husband and I got to the store later this evening Peter greeted us with kindness and was extremely thorough and personable; both of them made our purchase a breeze. They price matched the sectional we bought, offered us an amazing protection plan and made us feel comfortable with our purchase. We will definitely be returning !
PETER PETER PETER … when it comes to customer satisfaction, Peter was unbelievably kind, courteous, and helpful ! He made our couch buying experience a 10/10 and will 100% be back to shop again !!
The staff at Ashley Furniture Outlet are amazing! I purchased a dresser and nightstand all within 30 minutes. In addition the items will be delivered less than a week.
Great staff. Ask for Ian.
Ian is the best sales man
Very good customer service by Ian the sales person that helped us. Thank You
Peter at the Home Store on Tyvola was a blessing to our family. After a house fire and loosing most everything in our home, he created a long list of needed items with me and worked with me over several months. He was patient, kind, answered all of my texts, phone calls, annd questions and kept our family feeling encouraged each time with talked. We finalized the first part of a long list today and our delivery will be within the week. We will be back soon for the second shipment of things. Find Peter when you come, he truly is so easy to work with! Thank you Peter for all you have done for us!
The best furniture store hands down! By the way it’s an outlet and a store so you really have options for any budget. First, I appreciate the quality of Ashley furniture period. The 1st living room set I had was 16 yrs old when I gave it away in 2022 & people always ask why “b/c it was new”. I’ve always wanted a sectional. But wasn’t sure if it was in my budget. Isaiah talked everything out with me even though I was really indecisive due to my current space vs. the space I’m envisioning next year. Regardless, I needed furniture now and was even considering a sofa. He listened to everything I was saying and helped me choose what I really wanted deep down and I’m super happy he was in the store that day. The whole staff is amazing but he just got me. I appreciate the no pressure sales approach. I was able to look around and he could tell when I had questions and he really impressed me with his knowledge on the products which made me even more comfortable with my decision. I can’t wait until it arrives! Thank you Ashley Outlet!
Ian helped us get our couch and was excellent!
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Ian was great to work with. Friendly and very knowledgeable. Would recommend to anyone looking to get quality furniture at a great price.
Made a purchase for a bed/matress/box spring mid August and was informed that my purchase would be delivered 9/12 and that the team would reach out 48 priors to confirm delivery. Was also informed that I would receive my receipt and everything via email. Received nothing. 9/12 comes and I hear nothing from Ashley, no email/call or anything. Contact Ashley myself and they say the mattress is on back order until 10/2. Would have never known had I not contacted Ashley myself. Received an email at the end of September saying they weren’t sure when the mattress would be available but i should receive an email once the mattress was in so that a delivery could be scheduled. I go into Ashley two weeks ago to get an update on my order. The salesman says it shows everything is ready and they just need to schedule a delivery. I asked why no one had reached out to me and he said he was unsure but could schedule the delivery. He scheduled the delivery for 9/12 and said I would be contacted 48 hours prior. On 9/12 I still had heard nothing from Ashley so I reached out. They said unfortunately their system was down so they weren’t able to contact me for the delivery. I guess the system was down for 2 days since I didn’t get the 48 contact prior to 9/12. She reschedules me for Monday, (today). I finally get the delivery confirmation 9/14. 9/16 get here and I’m informed (by the delivery guys) that they are having trouble finding the apartment. I send the address via text. They let me know they are down stairs. They elevator was having a few issues and moving a little slower than normal. Let them know I’m getting the elevator key and that I’m coming down. They can’t wait “too long” because they have to make other deliveries. On my way down to the loading dock, the team leaves. Now I have to wait until tomorrow after 2pm to reschedule again (their policy) after taking this day off work for the delivery. The absolute worst delivery and customer service experience I have ever received from a company. Will definitely be my last purchase with Ashely.
The ppl who work the are very nice
Nice place, the prices are little high.
My man Ian Stokes helped me from day one to close on finding the best sectional and ottoman for my new space. Would definitely recommend him to all who visit! Thank you, Ian!
We worked with Ian and he was awesome! He told us about a sale they were having a week from when we originally went so we were bael to save a few more bucks. And then he helped us with measuring, looking things up online to ensure we got what we really wanted. Such an amazing experience!
Rafael was super friendly the moment we waked in and was eager to help us. The process was seamless from start to finish. Can’t wait for our new couches to arrive!
Great furniture for reasonable prices. Angel was so helpful and friendly!
Excellent customer service come see Rafael for your next purchase
Ian was awesome! Very helpful!
Sales Representative Ian did an amazing job assisting myself and my mother with looking at furniture and giving us all the information we requested. A+ next time you stop by ask for Ian
Adajah helped us find the perfect couch! We will definitely be coming back!!
Ian was an incredibly helpful salesman. His patience courtesy and professionalism spoke volumes and greatly helped the sale move forward smoothly. Will definitely be doing all my furniture related business with him in the future and I Highly recommend his services. Thank you Ian!
Ian was professional and helpful
Pete rocked it! Consider it sold!!!
AD was a huge help, amazing service!
Pete was the man
Adajah was great!
Jennifer is amazing! She was so helpful.
Great selection of clearance and new items! Pete was a fantastic help with the sale and provided a relaxed experience.
Pete was incredible! He was not pushy, super helpful, and listened to what I needed. The items I was deciding between were huge price differences and he was supportive in whatever fit MY needs. The store was beautiful, and Ashley Furniture is so lucky to have someone like this gentleman! Also, they wrapped everything up beautifully (and I bought on clearance!)
Jennifer was a big help with finding the best piece of furniture and giving advice.
Peter was amazing! Super friendly great service !
Peter was the best, so helpful and knowledgeable and I couldn’t be more excited about my new couch!
Had a great experience in finding a couch! Ian worked with me to get a good price and what I needed for my family!
Pete was great to work with. Super nice and helpful! 10/10 recommend
I came here looking for a couch and Peter was amazing! He was very helpful and laid back, no pressure at all which I really appreciated. The whole process was very easy and I am looking forward to receiving the couch. Definitely recommend this location, especially Peter!
Peter was the best . Skipped his lunch to wrap up my orders. Loved the experience. 👍
Angel helped us find the perfect dining room table and was extremely helpful and kind :) if you come to Ashley ask for Angel!!
(Translated by Google) Adajah was very kind and made us feel very comfortable when making our purchase! we will surely return! (Original) Adajah fue muy amable y nos hizo sentir muy confortables en el momento de hacer nuestra compra! seguramente volveremos!
Angel was super helpful in finding me what I needed! I highly recommend visiting and browsing through their selections. Guaranteed to find something you’ll want!
Angel is the best
Ian was Fantastic- he worked within our budget and was extremely helpful. Thanks for a great experience Ian - we will be back!!
Poor quality, poor customer service, worst experience in last 10 years. I will make sure folks in my network know that and do not make the same mistake of buying from Ashley. We had very poor experience with what material quality we saw in the outlet versus what was delivered. Many quality issues, there furniture is not prepared with any sense of symmetry and each piece even in the same style will have differences of seems, their locations, and uneven cushions. Delivery was very unprofessional, only purpose was to let us have it since after first acceptance we could not return and on repeated calls finally after three weeks and lot of frustration we got someone to agree to exchange. Even the exchange had more or less same quality issues. After struggling for 6 to 8 weeks they did paid us $500 back for our more than $8000 purchase in the name of bad customer experience. Additionally, promised price breaks on exchange but did not paid at the end by latter telling that it was not accepted. Probably they just wanted to keep it at time of delivery to gave those fake price reductions and latter reject. Poor quality, poor customer service, worst experience in last 10 years.
Jennifer was great! Thank you!
Peter was extremely helpful and accommodating. He was a pleasure to work with and made our entire experience here seamless and enjoyable.
Walked into Ashley's outlet and immediately greeted by Pete. He was so pleasant and not pushy at all, which made it easy for me to shop and not feel pressured or want to avoid him. He checked on me from time to time, and answered my one hundred questions, and patient while doing so. I told him I was meeting friends for lunch but would definitely be back. I returned after lunch and he was there answer more questions and help me throughout the process.
Moe was very patient as I walked around looking at tables and cabinets/cadenzas, and guided me directly to the couch I fell in love with at another location. I fell in love with the chairs for one of the dining room sets, so I definitely plan to come back!
Ian was extremely helpful with us finding our new living room furniture. I will be back for sure!
Best furniture buying experience ever! Ian was a tremendous help from the second we walked in the store. We’ll only come to him for all of our furniture needs from now on!
Ian was great in providing details about the furniture we were looking for and we had a great shopping experience at this Ashley store.
Adajah was very helpful!! She is amazing, we got amazing discount and she went back and forth for us to get us the prices and products.
Adajah was absolutely amazing helping me and my boyfriend find our new furniture! We are now fully ready to move in with all new living room furniture and bedroom furniture! I absolutely adored having her help us with this next step in our life. Everyone thinking about getting new furniture, head in and ask for her, you won’t regret it!
Ian Stokes was extremely helpful!
Angel was super nice and helpful. Got a beautiful reclining sofa at an amazing price!
Angel was great! Great energy fast and no pressure
Angel was fantastic and set me up with my dream piece of furniture!
Peter M was amazing and incredibly helpful. 5 stars for sure!
Angel was amazing. Phenomenal experience. And the GM she was awesome!
Salesman Angel is the best. He did not pressure me into buying what I didn't want, but was very helpful in helping me find the best deals. Kudos to Angel!!
I am not one for reviews, however, this one is worth the write. My fiancée and I had a great experience when walking into this Ashley store. We were greeted with the utmost kindness from Peter who welcomed us and answered all of our questions. My fiancée and I went to many different stores searching for the perfect couch for our new home. Peter worked with us knowing our budget and he honored the deals that Ashley was having plus some. Peter also helped with our delivery needs and dates which helped a ton. Because of Peters expertise, willingness to work with our budget and patience, if we need more furniture, Peter will be our guy! If ya'll want someone who isn't pushy like the majority of salesman's and want the stress of buying a big ticket item relieved off your shoulders, speak with Peter (Sales Manager)
Had such a great experience with our sofa purchase from Ashley! We met with Peter and configured a few different options then went home and thought about which was best and contacted him to continue our purchase! We got the sofa of our dreams, received the best customer service from Peter, and got a great deal for Labor Day!!! Would highly recommend him and Ashley for all of your furniture purchases! We will be shopping with Peter again in the future I am sure! 😉
Angel welcomed us with full energy. He was attentive and answered our questions. The manager on duty was also helpful in offering additional details on the items we viewed and purchased.
Pete was very helpful in getting me taken care of for a new bedroom set. Thank you Pete!
(Translated by Google) Jennifer excellent service I recommend it 💯 (Original) Jennifer excelente servicio la recomiendo 💯
Jennifer was super helpful and patient when purchasing a couch
Walked in not knowing if I was going to purchase anything or not and Pete stepped in right away. I knew exactly what I wanted but still had questions and was a bit unsure. Safe to safe he made the sell. Will definitely be returning to work with him in the future.
Jennifer helped us and was great 👍
Came in looking to buy my first couch, which can be super stressful! I had an Idea of what I wanted and Mo came and greeted me right away and was super helpful from the start! He showed me over to the couch I was looking for and from there helped and talked me through the whole process! He made it super super easy! It was a way better experience of buying my first real couch than I thought it was gonna be! Thanks again Mo!
Peter was excellent and knowledgeable! Custom service was A-1
Ask for Peter! Peter was awesome & so professional!
Angel was the best! He was professional, funny, and very informative.
Everything was good and the ladie who help us was so nice. I can said this was my first time to Ashley but no my last time. Beat furniture ever
Angel and Amanda were fabulous to work with in finding a new couch and mattress. They both listened to all of my questions and concerns while walking me through all of my options to ensure I was making the best choices for me.
Angel truly embodies his namesake! Furniture shopping is stressful and there are so many options. We went to Ashley at the recommendation of a friend undetermined just to window shop. We left happily with a cozy comfortable couch AND a new mattress. Angel was patient and listened to our feedback to help us find the right couch. There was no pressure to upsell and my friend got a great deal on a sofa I can’t wait to come over and hang out on her comfy cozy couch.
The fact that an associate walked past me, looked at me and chose to go have an irrelevant conversation with a coworker tells me they don't want green money from my brown skin.
Ian is the man
Angel and Moe were great and super helpful at the South Blvd location. Keep up the good work, gentlemen
Had wonderful experience, prices were way better the previous furniture stores we went to
Everyone was very nice and Isaiah was so helpful! He even sat down with me and talked about complimentary colors of accent furniture for the couch I picked out.
Angel was very professional, helpful and super friendly. Make sure you ask for him. 10/10 highly recommended.
Mo was great.. we had a good idea of what we wanted & he was right on the ball with telling us where it was, our options, & how we can finance. Super smooth experience. We look forward to our Moriville Dining Set!
Great customer service from Amanda & Isiah they are the best sellers
Isaiah was great.
Very helpful!!
Isaiah was super helpful with helping recommend and explain Ashley’s furniture and the benefits! Super friendly and made the experience easy. Will definitely come back.
Angel was awesome! He was very helpful. He let us shop around and discuss on our own, but was available for any questions. Did not feel rushed or pressured.
Angel was so nice, super knowledgeable and very helpful. Made our first couch purchase experience great!
Mo was great!
Ian was great to work with, ask for him if/when you go.
I was helped by Isiah T. and interacted with quite of few associates all were helpful and pleasant! Unfortunately the item I was looking at was not available in the size I was limited to. I would make an effort to return to this locating for any future needs!
I really appreciate how easy it was to work with Mo. He was very helpful, knowledgeable, and genuine. I’ll look for him when I go back to Ashley.
Mo was FANTASTIC! He was so helpful and professional. I will ALWAYS only deal with Mo!!
Isaiah Taylor was a phenomenal sales associate!! He took his time to make sure I felt comfortable with my purchase. His mattress recommendations were impeccable. If you ever need furniture please stop by Ashley Homestore and see my guy Isaiah!
Isaiah was knowledgeable and very friendly. I was able to find exactly what I was looking for within 5 minutes of entering the store.
Ian was a great salesman!
Came into the store and met a very nice gentleman name Angel. He was extremely helpful during the whole process. Made this experience very exciting and very fun to work with. Kept me smiling the whole time. Thank you so much a ANGEL YOU'RE THE BEST😇❤️
We were helped right away and left with what we needed quickly. Isaiah was extremely helpful along with the whole team.
Angel is AWSOME!!!!
(Translated by Google) Jennifer, excellent service and good recommendations, of course we'll be back. (Original) Jennifer, excelente atención y buenas recomendaciones, por supuesto que regresamos.
Kim was great!!!
Adajah was amazing! This was my second purchase with her for the identical couch piece and She made my purchasing process so smooth and I even ended up getting my delivery a day early!
Mo was an absolute pleasure to work with! This was my first time buying furniture for my own apartment and because of him I am SO GLAD I chose Ashley! He is 10/10. Thank you for everything!
This was my first experience buying furniture in Charlotte, and I've gotta say I'm beyond satisfied. Customer service was great! I got a nice couch for a good price and protection with the help of Isaiah. Friendly, helpful, and easy to work with! Keep up the good work!
Kim was beyond amazing
Ian Stokes was great & really helpful!
Great service. Ian was great
Isaiah Taylor was the biggest help in finding our 2pc Sectional with Sleeper Sofa ⭐️⭐️⭐️⭐️⭐️ five stars across the board! Thank you for all the help, will come again!
The employee called Jennifer Portillo is awesome, she is patient and gave us amazing advises! She answered all questions we had and looked up for all the furnitures we were interested in. She made us feel heard and understood!!!
I went to Ashley Outlet because I need to buy a new couch before moving into my new apartment and the attention was 10/10! Isaiah answered all my questions and had A LOT of patience because I can be pretty indecisive😂 he and his team went above and beyond with their service and even gave me a discount so it was easier for me to decide! Ended up paying around $ 400 less than the actual price. Fully recommend this store and specially if you ask for Isaiah!
Isaiah was absolutely the best! He made our shopping experience very easy and explained everything so thoroughly!
We got a sofa and chair. Isaiah was extremely helpful, friendly and funny. Great experience. And the prices were good too. Highly recommend.
Came in for a couch. Jennifer was amazing. I was in and out in less than 20 min. She helped me find something perfect and walked me through the buying and delivery process with ease. I will definitely be coming back for future furniture shopping.
Got the pleasure of working with Daniel who helped me pick out a couch. He made the whole process seamless and was very nice and not too pushy with anything.
Ian, Adaisha, and the sales manager (I don’t remember her name) were kind, considerate and professional.They were attentive and their customer service was outstanding.
Very friendly people very good service
Very nice furniture store! Ian greeting me at the door with a smile and walked me through the store. He’s Very kind and courteous. Thank you for helping me select the BEST living room suite for my needs! I’m coming back for my adjustable bed soon!
Isaiah was great to work with!
Ian did a great job and worked within our budget, trying to save us as much as he could!
Ian Stokes was awesome to work with!!!! Super helpful and friendly!!
Mo killed it we his customer service when we walked in. We had specifics we needed for a bedroom suit when we walked in. Mo made the deal. Got us what we needed/wanted. And added some laughs in the mix as well!
Mo is the best. Grade A service!! Highly recommended!
Kym took great care of me from beginning to the end. In fact, she extended her closing time to make sure I was properly attended to. She get all five stars.
Great customer service form Kim, Tina and AD. Answered all questions and concerns about their products and made the shopping experience fast.
Kim, Tina and AD, helped us out today and gave us great customer service. They went the extra mile to help us complete our purchase.
Stellar customer service. Kim, Tina and AD were helpful in every aspect and made the shopping experience easy and stress free. Many options available depending on any needs. Definitely coming back, thanks!
The furniture shopping experience was streamlined when shopping here and working Kim. She went beyond what was expected!
Sales associate Mo gave me some really good deals and advice. I needed everything from barstools to bedroom furniture, and he even helped me pick out area rugs. He really knows his stuff! Come see him for all your furniture needs.
Ian did a great job of informing me and helping me out with the space I had in my apartment!
Ian, Tina, and Kim were amazing!!! Customer service is beyond perfection!!
Isaiah, Tiny and Kym really put a smile on my face. I walked in wanting THE perfect set and walked out with THE perfect set. It was what I wanted and for a great price and delivery. I will definitely shop again. Thanks team
Adajah was excellent! I needed to secure a few additional items for my home and she provided excellent customer services!
(Translated by Google) Jennifer. Very good service. Excellent seller helped me choose the right sofa (Original) Jennifer. Muy buen servicio. Excelente vendedora me ayudó a escoger el sofá correcto
Angel and Mo gave exceptional Customer Service! Glad I stopped in. They solved all of my furniture needs.
Mo was very helpful!
Mo got us a great deal amazing!!!
Huge shout out to Daniel, he helped me find exactly what I needed for my home not to mention the great customer service he provided. If you come here ask for Daniel to help you.
I went to buy a sofa for my new space and Daniel was especially helpful with any inquiries I had! All around good experience:)
I loved shopping here, everything was super easy to find and they have all the furniture I could possibly want. Great Outlet would recommend 10/10. Super kind employee named Daniel helped me find exactly what I was looking for.
Daniel was very helpful and extremely easy to work with when helping me buy a new dresser. Thank you Daniel, 10/10 experience
I was in there the other day looking at couches. Daniel helped me out and was very helpful and knowledgeable. I highly recommend shopping at ashley furniture home store and ask for Daniel’s help.
Very nice store with great customer service! Daniel helped me out tremendously when picking out the proper bed frame needed. 10/10!!!
This place is amazing, got a kind size purple mattress and the process was as smooth as it could get. Daniel Krusch made sure to work me as far as pricing, delivery and even managed to throw an adjustable base to make the deal even sweeter. Props to this company😇
Great customer service with Isaiah and Lily.. Can’t wait to get my new dinning room table .
We walked into Ashley looking for a couch and wound up finding an entire living room set for a great deal. This was all thanks to Isaiah who was such an amazing help in choosing everything and getting everything taken care for us.
Isaiah was very helpful and matched the price of the couch we found online! He made the process super quick and easy for us!
Kym was awesom!!!!
Kym was awesome!
East & Fast. Usually there are good deals in the back of the store!
Daniel was my guy and let’s just say he was the man hassle free experience and made sure I got the best thing for me would definitely recommend and continue to shop with him
Thank you Jennifer!!! Very knowledgeable and personable!!
Shout out to Angel. Very good job!!
The employee Jennifer was very patient and helpful she took her time explaining everything and made sure we were happy with our choices.
Amazing selection of furniture. Daniel was extremely professional in helping us choose our new furniture for our new house
Isaiah Taylor was absolutely amazing ! He listened to what we wanted , got us approved ( no money down) and took the time to Actually get to know us. We move in sept so he made it a super easy process! They also deliver AND set up!! Y’all go see him!!!
Kim was very friendly & highly resourceful that helped us decide on the best furniture piece!!
Kym was awesome!
Angel was the best, great patience and helped us get our new home furnished. We even came back a second time to get more items and Angel outdid himself. If you ever need furniture go see Angel
I just wanted to give Kym the sleep expert a 5-star review for everything that she's done for me! She was patient and answered several questions for me and did research on my behalf regarding a bed that I ended up getting from a different location. That is excellent customer service to have someone go out of their way to assist regardless of what your needs are. Thanks Kym!
Isaiah was a great help with finding a new couch and mattress, excellent customer service, super welcoming as we came in - highly recommend coming here for your next furniture purchase
Ian was awesome!
Great Customer Service, Clean store & very helpful associates
Just bought from Kym and she is AMAZING! She is so knowledgeable,and professional! When you go to this store make sure to ask for KYM!
Mo and Tina are great! They are the lifeline at this location!
Daniel was my guy who helped me and let's just say he's the man! He took his time with me and made sure I got the most bang for my buck. It was such an hassle free experience which is extremely rare in the furniture business good guy highly recommend.
My shopping experience was great! The associated who helped me, Amanda made sure she gave me my best options for my budget. I enjoyed working with her and I look forward to going back soon for my kitchen furniture.
Daniel was great, he really went the extra mile for me. Stand up guy and a straight shooter. He’s a living legend that transcends space and time. He gives serious CEO energy.
Angel Amanda Isaiah Tina made me feel like I was at home! The Best customer service I ever received. They made my application seem so easy. I would highly recommend them. I will definitely be back!
Isiah was great. Super helpful and patient. Thanks for your help!
Isaiah, was great! Got us in and out with great pricing!
Mo did an awesome job helping us!
Kim, was great. I was really not looking to purchase. After explaining my issues, she recommended the perfect mattress. I fell asleep for a
Great staff and deals
Love this place!! Gave us a great discount on the couch we bought
Kym was so helpful! We will be coming back to see her often. She was great
Kym is the best!!!! She was so helpful we will definitely be back
(Translated by Google) Jennifer is an excellent customer service person, a very kind person, she shows you and gives you very good recommendations on furniture, she offers you different price promotions so that you can make the best decision about your furniture. Thank you very much Jennifer.. (Original) Jennifer es excelente persona de atención al cliente, muy amable persona , te muestra y te da muy buenas recomendaciones sobre los muebles, te ofrece las diferentes promociones en precios para que puedas tomar tu mejor decisión sobre tus muebles. Muchas Gracias Jennifer..
They gave me the wrong of couch. They refuse to take it and disrespect my husband in the middle of it. They are bunch of pumk. They stole my money.
Came in searching for a small couch. 3 sofas caught our eye and ended up choosing the altari in the slate color. Daniel was such a great help with explaining all the features of the sofas. He also was efficient at setting up the purchase and delivery. Daniel was professional, knowledgeable, and had a great personality. He guided us without being pushy which was plus! Overall great experience!
Staff is really good and helpful
This was truly a pleasant experience to shop at this store. I would recommend this location esp salesperson “Adajah” who respected my time and was not at all overbearing or pushy (that in itself is a score in my book). I will return in the future and request her! Kudos!
Kym was extremely helpful and friendly and helped us find exactly what we were looking for!
Kym was so helpful! She helped my boyfriend and I think creatively about our new bedrooms aesthetic and made us feel right at home before moving. Will definitely be coming back.
Me and my husband went in and we met Mr. MO SUTTER omg he was amazing and very patient
Great place to get furniture, negotiable prices and friendly staff
Helped by Ian, who made my whole experience very easy! Found exactly what I was looking for.
Kym and Adajah were excellent! Our new sectional purchase was so quick and easy! Can’t wait to see it in our home!
Kym and Moe were great. Did a fantastic job showing us everything that might work for us. Super knowledgeable and genuinely seemed like they wanted to help. I’m normally not the type of person who enjoys the average salesperson experience but this was different.
I love to buy here, salespeople are well trained and motivated, Ian thank you for your patience with us
Awesome service and great product knowledge. She listened to what we wanted and made great suggestions.
Kym and AD were amazing to help us pick what we needed. Loved the honest review. Never felt pressured to buy.
Salesperson had great personality and was knowledgeable about the furniture
Kym was absolutely amazing and went above and beyond! Definitely recommend!
Kim & Angel were super helpful to my boyfriend and as we are new to the area. Thankful for helping us pick out our new box spring, couch and even the pillows! We will definitely be back again! You are awesome!
This store is amazing I walked in early in the day just looking around because my husband and I were considering a better couch and possibly a bed. I met Kim the sleep manager and I was so thankful I did. We talked about what I was looking for and mentioned the back pain that my husband and I have had and she was able to help me find the best bed for my husband and I as well as a beautiful couch in our price range. I can’t thank Kim enough for helping us find a bed that we love sleeping in with no more back pain. We will definitely be coming back to Kim if we need anything else especially accessories for the bed.
Kym was amazing!!! Jason helped me with losding. Friendly and professional staff. Thanks so much@
Wonderful selection and customer service.
Ian Stokes was amazing until the end ….I came in on a Monday and went home to decide on merchandise Ian called me on Tuesday and stated he was available I called at the last minute on wed and he met me at the store within an hour and we made a beautiful sale … within 2 days things changed for the worse Ian called and said if I didn’t come back to do a another credit application they would cancel my delivery ( I didn’t use Ashley, I paid cash for all my merchandise) after the meek threat I wanted to just cancel the order, get my money back and go somewhere else! Needless to sayAshley has great furniture but their customer service is terrible not to mention the threat so I will not ever be purchasing anything else from this company!
Pushy, argumentative, rude. Never.. EVER will I give them my business. News flash my guy - the customer may not always be right, but we are never wrong. We found a place who gave us free delivery. JERK!
Isaiah was the best ask for him everytime.. I will be back
I felt comfortable and welcome. Thank you! I had a great experience
Just bought a couch today from Ian at the Ashley Outlet and he went above and beyond with his customer service. Great conversations and advice when it came to finding our perfect piece of furniture. If you come to this store, you won’t be disappointed and make sure to ask for Ian!
Daniel assisted with getting the bed my daughter wanted and made sure delivery was available timely.
Ian Stokes was great!
Kim was wonderful. She answered all of my questions. She went over everything that I needed to know. Cannot wait to get my new sofa!
A perfect transaction with Kym. Knowledgeable and happy to recommend her to my friends!
Isaiah Taylor is the guy to go with! Came in looking for a new couch and potentiallly a mattress and he hooked us up with great deals and was BEYOND helpful. Got us set up with 60 month financing, the comfiest mattress, and a living room set. He gave us space and was not pushy. We really got to walk away with stuff we love.
Jennifer was excellent, we were looking for a new pull out couch and had the decision made within 20 minutes. Very quick to get everything said and done!
Our salesperson was very nice and helpful. Got us in and out quick
Great experience for the first time. Mo was really a great help , he got me in & out. Such a fast & easy process I would definitely recommend !!
Mo was a great help and made the entire process seamless.
Daniel’s assistance was incredibly helpful during our furniture purchase! We were able to find several items for our new home. We’re so happy with our new couch and bedroom furniture!
I’ve shopped at different Ashley’s and I can say this is my favorite so far. Got greeted by Isaiah as soon as I walked in and he asked if I was looking for anything I particular but I told him I was just looking. He let me roam free and I definitely didn’t feel pressured or anything. When I was ready , he came right over and answered all the questions I had and addressed all my concerns . He was amazing and very friendly. Look for Isaiah next time you’re at Ashley’s !
Good customer service from Angel; very helpful and cheerful service.
Jen and Kim were great!
If I could give 6 stars, I would. We had planned on going to a few other stores before making a decision but our experience with Isiah T. and the Ashley South Blvd team, made this our last stop. Isaiah gave me and my partner (LGBTQA friendly) plenty of space to talk while remaining available and informative. It felt like we went to a friend to help us - sincerely. Notably, he made suggestions that weren't the most pricey but truly checked our boxes. Not to mention, at a price better than we had budgeted for! We are planning on purchasing a mattress later this fall and we will be returning here and asking for Isaiah by name. Pro Tip: If you come on the weekend, make sure and grab food from the food truck outside (Her Gee Spot)!
Ian Stokes gave us spectacular service today when searching for a sofa sleeper. He was extremely helpful which allowed us to find exactly what we were looking for quickly!
I had a great experience getting a new couch. Isaiah was extremely helpful and knowledgeable. It was a very quick and painless experience.
Angel Santana and the rest of the staff was extremely helpful in our process to buy some furniture for our new home! Can't recommend this team enough!
Excellent customer service. Kym is super friendly and patient. Will def come back again for future furniture need!
Kym was great! Such a big help with choosing my new bedroom set!
Good morning , my experience at Ashley was non short of amazing going in didn’t think I could get the bed I wanted but ended up with the exact bed that I wanted nothing short of amazing and with my medical condition they made sure I got the best mattress for me and , I can , can say they made sure it was comfortable for me they catered to me!! And as if that wasn’t enough they made sure it was affordable for me! So my experience with Ashley Furniture was a dream come true freaking amazing!!!!!
Ian was fantastic. Very fast greeting, showed me options that fit my budget and the style I was looking for! Glad to have a furniture guy now :)
Angel was very helpful and attentive. He helped us with matching the couch we bought with different side tables and tv stands.
Ian was great, helped us out with everything we needed for the perfect bedroom set that matched us well.
Ian helped me and my fiancé pick out our first bedroom set! It was easy and he was great! Definitely recommend Ashley outlet and asking for Ian!
Kym was great. She was very informative and found us a great mattress.
Upon walking in, the atmosphere was very friendly & one of the staff welcomed us by saying “welcome to the happiest place on earth!” lol. How cute? We were helped by Isaiah who we let know we were looking for a sleeper sofa. After finding one we liked, he asked us how well do we sleep at night & we walked out with both a new sofa & the most amazing bed I’ve ever laid my body on. His knowledge on sleep & how the type of bed really makes a difference was amazing. We spent about two hours here (I didn’t even realize!) and even though his shift came to an end while we were there, he continued helping us without one complaint! He was very friendly, helpful, knowledgeable, and he wasn’t pushy at all (hard to come by). Sales & customer service skills are impeccable. The rest of the staff chatted with us as well and it was a great experience.
Dan was really great explaining about the sofa and all the offer details with the quote and we got really great deal and the manager Kim gave us the good offer.
AD was so helpful and awesome to work with! Very happy customers.
Angel, Kim, and Amanda were absolutely great. Kim’s sleep Knowledge, Customer Service, & Vibes were impeccable. Major shout out to Angel for taking care of us and going above and beyond. Want a great experience, ask for them specifically. Any of the three will take good care of you!
Big variety
Awesome team asked about my goals and made a plan to help me achieve them Thank you!!!!
Excellent customer service…we were greeted by Angel & he was so dedicated to helping us find furniture for our new apartment. He was super helpful, friendly and patient with our needs. Initially, we wanted a new sofa set. But with Angel’s guidance, we also ordered a bed frame, mattress and nightstand at a great price! It was such a pleasure working with Angel! I highly recommend this location and his assistance for your furniture needs.
Worked with Dan and Mo today and they were amazing!! We just moved from NY and they hooked us up with a bedroom set and the comfiest couch we’ve ever sat on. Can’t say enough good things. Thanks guys!!!
Angel was very friendly!
Go see Mo he’s you’re go to guy, great customer service and works for you!
Daniel was very helpful & was pleasant throughout the time I was here
Daniel did a awesome job pointing me in the right direction for a new sectional for my man cave. He’s a scholar and a gentleman.
Moe was awesome
Angel was so great! He was very helpful. Thank you so much!
I’m gonna start by saying that simply Mo is beyond amazing. The level of customer service that he provided my husband and me was so exceptional that I’d dare to say he is Ashley Outlet’s standard for selling furniture and creating meaningful connections with customers. We’re leaving super satisfied and with furniture in a house that was completely unfurnished before we entered that store. Thank you so much!
Mo was EXTREMELY helpful today! He helped me get the living room set I’ve been looking for and worked with me on matching tables. The entire process was very smooth. Thank you!!
Phenomenal service! Ask for Ian. He delivers superior customer support.
Came into the store was greeted by Isaiah looking for a Chester drawer to match my bedroom set I purchased 2 yrs ago. I had been to 2 well known furniture stores looking god that particular Chester drawer with no success. Well I quickly got the unction to go back to the original store and Isaiah saved the day I mean he is named after the biblical prophet he had to come thru for me and HE DID!!!!👏🏾👏🏾👏🏾👏🏾🙏🏽🙏🏽👍🏾👍🏾❤️❤️❤️
We had a wonderful experience at Ashley today with sales rep, Dorothy. She gave us all the information we needed, and then gave us space to look throughout the store. It was the easiest experience buying a couch we’ve ever had.
Angel and Dorothy were amazing to work with.
Dorothy was very helpful, she helping me pick out some new furniture for my apartment and map out the layout.
Mo is great! I highly recommend him for your Ashley Furniture needs! Our couch purchase was so smooth and Mo was able to get it delivered to us ASAP.
Ian did a great job helping us pick our sofa for our new house!
Adajah was a great! From the greeting at the door until me finding home items that I love. She was very informative and helped along side the whole way! I took advantage of the Memorial Day sale her manager Moe assisted us at the end in sealing the deal and I’m one happy customer. I’ll be back
Moe was great!! Great service and helpful when choosing options.
Mo was absolutely amazing and helped us with everything we needed!!! Definitely recommend coming here!!!
Nice furniture...
Moe and Zay gave us a solid deal for a bed frame, nightstands and dresser!
Angel and Dorothy were amazing. The best furniture buying experience ever!
Dorothy M. Was excellent from the moment that we walked into the show room. Was very informative about the product and services provided. Made suggestion for a future purchase.
Ian and Mo were the best! They helped us find furniture for our new apartment and throughly provided great service. Definitely recommend this location.
Ian and Mo were a great help today!
Ian got me what I seen online and at that price....thank you
Dorothy was so incredibly helpful with helping us to pick our furniture!! She helped us find pieces that worked and was so sweet and kind. We can’t wait for our furniture to come!
Daniel was awesome help me from beginning to end.Great job and great customer service its Five Star Store.
Daniel did an amazing and great service!!
Isaiah was so patient with us!!! And has phenomenal customer service. Educated and really tries to give you what you’re looking for he’s the best!
Angel was very helpful and a wonderful sales person. He was able to help me efficiently and effectively without pressuring me to buy unnecessary items!
Mo was the most awesome salesman I have ever worked with while shopping for my new home. I truly appreciate all his help and guidance doing this process. He deserve an employee of the month check. Thank you Mo 💙 keep being great on purpose
Mo was amazing! He made sure we got what we wanted and within our price range. His positive attitude and great energy made the process stress FREE!!! Thanks MO!!
Put some items on layaway and now trying to get my money back and it has been nothing but a hassle. I called today and was put on hold for a very long time and then they hung up on me, no call back or nothing. I called back and was not able to get anyone. This is poor customer service
Walked into Ashley's furniture outlet and was greeted by Moe! Extremely friendly and very persistent. Thank you for making my experience quick, easy and I can't wait to come back!!! Thank you Moe.😀
Extremely helpful. Will absolutely use this store again to purchase other furniture. Isaiah was immediately helpful and helped us find exactly what we needed.
Daniel and Amanda were AMAZING!!!!
Amanda was a great manager! I did not know she was until in the middle of the deal! She answered all my questions and addressed all my concerns. I would shop with again!!
Had a wonderful experience buying a sofa. Isaiah was knowledgeable and friendly. I highly recommend him for your furniture needs.
Came in and found a brand new sectional on clearance for under my budget. Angel asked us what we were looking for and found it within minutes - great experience and very happy with our new couch!
Isiah is amazing at customer service!! He goes above and beyond to make his clients feel comfortable and informed on all aspects of the furniture buying experience.
It was a pleasure working with Dorothy.
Dorothy was absolutely wonderful! My friend and I are moving in to an apartment twice the size of what either of us are used to. Dorothy made sure that we not only knew what we wanted, but that we knew exactly what to expect as far as financing, delivery, and the a la cart system they have set up. We asked at least a million questions but she was more than happy to help us out and we ended up being able to buy everything we came in for, which is definitely way more than what we expected to do today!
This is my first time back at this location in almost 2 years due to my past experiences being terrible and the staff not being pleasant to me and when I tell you the new staff is a complete 360 from the last. They have turned my thoughts around about this location. I came in to look for a coffee table and was greeted by the manager Amanda with such a friendly smile and was so nice, we browsed around and when we were ready to get help we located Amanda again and she connected us with Angel and he was amazing and so helpful and friendly and worked with us on getting the table ordered. My whole experience was awesome and I will be back as long as this new staff is there!
We have been here twice and really liked the pieces and the prices.Jennifer did an amazing job and helped us with our purchase.
Joshua Paulino was a wonderful help to us in our search for furniture.
Angel was personable and helpful. I will be backKG
Good stock availability and friendly employees. Dan was very helpful and quick getting us a table we loved!
(Translated by Google) Thank you so much!! For your great help, very good attention, I thank you, regards (Original) Muchas gracias!! Por su gran ayuda muy buena atención le agradezco saludos
Mr. Mo was so great! Him and Amanda greeted me right away, listened to exactly what my needs were, and I got such a great deal. 10/10 definitely recommend! Thanks again guys!
Mo and Angel are the BEST!!!
(Translated by Google) Attended by Angel Santana, excellent service, super friendly, communicative, a very good experience! Totally recommended! (Original) Atendidos por Angel Santana, excelente atención, súper amable, comunicativo, muy buena experiencia! Totalmente recomendado!
Just had the best experience with Daniel at Ashley’s in Charlotte. He was super helpful and we are excited for the new couch!
Angel was super helpful and made getting new furniture a breeze!
Excellent store great discounts! They’re awesome people helping St. Jude campaign in other hand Dorothy help to get my home furnished!!!!
(Translated by Google) Grateful for the great help and discount that Miss DOROTHY did for me!! Very good person ❤️ (Original) Agradecida por la gran ayuda y descuento que la señorita DOROTHY hizo por mi!! Muy buena persona❤️
Ian and Adajah were a great team and helped me to think through and ultimately purchase what we needed. Looking forward to seeing the furniture in the new space.
Daniel was super helpful, great staff, aware and not overbearing. Also the prices were super reasonable!
Great experience with my sales rep Isaiah T., the management team, and my options offered through this store. They went the extra mile for me, thanks!
Mo provided excellent recommendations. He was open about the cost of the different furniture options and was patient as I made my final decisions.
Went to this location today looking for a new couch for my apartment and found an amazing deal! Ian helped us with our purchase today. He was friendly and professional, and he thoroughly went over all the deals and offers that were in store. He made an exceptional experience for us while shopping today, and we will definitely be coming again in the future. Ian will hook you up with the best of service and deals overall!
Had a great experience working with Dorothy. She was extremely helpful and made the process easy
I was well received and guided Mr. Angel who did everything in his power to get me the set of furniture I needed and although I didn't get the preferred color, I was given a deal on the color available in-store. His supervisor too is kind, welcoming and understanding. I definitely recommend this location. 😉👍🏽
Mo was amazing, the best sales person I’ve ever met. He helped my sister buy her furniture for her first apartment!
Mo was the best!!!! Best sales rep! He got everything I wanted.
We love Mo.. best salesman in Charlotte!
Ian helped me and was so patient with my impatience to choose between 2 couches. He gave me space and let me think without over crowding me! I am very happy with my choice! Thank you!!
Mo was great! Thanks for all of your assistance. Will be back
Isaiah was very attentive and helpful! We bought a sleeper couch and recliner at a great price and he helped us get an extra discount off. 10 out of 10 would recommend!
Angel provided excellent service I am so pleased i decided to visit l. I was welcomed in and not pressured and came out with a bedroom set. And the one I wanted at that. The sales manager Dorothy was awesome too!
Thank you Isaiah! Great customer service and experience buying my new sectional!
Loved my experience with Angel, super quick and efficient!
Dan was our salesman. He was so helpful and accommodating! We purchased 2 chairs because of Dan!
Daniel was very nice and pleasant to work with!
Mo was extremely knowledgeable and helpful. He had me in and out in 30 minutes and accommodated my request for early delivery!! Go see Mo!!!!!!
Daniel help us as soon as we came in. Answered are questions, explained the store to us and let us look around and checked on us never felt like we were forgotten. We bought a nice recliner.
Ian was my sales person today and he was extremely helpful. I would highly recommend the store and EN as your sales person.
Ian was wonderful to work with
Ian was great!
Daniel was a great help! The second I walked in he politely greeted me and lead me to what I was looking for. Very smooth check out with an easy shopping process!
Loved shopping with Daniel today. Purchased a beautiful queen headboard on clearance.
Isaiah did a great job with answering all questions and assisting us with our purchase.
The entire staff here was very knowledgeable and helpful. They showed team collaboration, and a willingness to go above and beyond for the client! Special thanks to Angel for assisting us from start to finish 👍
Alex was an absolute Legend. Make sure to ask for her and she will sort you out!!!
Ian was great and knew his stuff. He help me pick out a living room sectional and made the process stress free. I’ll definitely be back.
Wonderful experience shopping! So helpful and patient. Be sure to ask for Ian, he’s wonderful
Ian made shopping for furniture very easy. His patience was outstanding. He made sure we received the best deals! Thank you Ian!!
Ian Stokes is an incredible salesman. He was extremely helpful, knowledgeable, and kind. If you get a chance to stop by, be sure to ask for Ian. He’ll get you the best deal. Thanks Ian!!
Awesome shopping experience, Adajah was very knowledgeable and make for a fast and easy shopping experience!
I had a very positive experience at this location. I was immediately greeted by Dan, he gave me the space to browse around the store and he answered my many questions. I was able to find what I had been searching for and Dan was also very helpful in the purchasing process.
Ian have excellent customer service when we came into store to purchase furniture for our first house.
Angel did a great job!
AD!!
AD
Ian was amazing. Made the process a breeze! Thank you Ian!
Daniel was fantastic to work with. Very knowledgeable and gave us a great overall experience. Highly recommended.
Jenifer was very helpful today ☺️
Awful experience for my family here. Dan and Amanda were the salespeople. They wrote down the wrong numbers for the bed, email AND phone number. Ashley Furniture has delivered the wrong bed 4 times to their home. No one in customer service is competent. Dan and Amanda won't help fix the issue. Absolute nightmare of a purchase.
Ian was able to help me find the perfect couch for my place at a great price. Will be back for other furniture needs
Alex was very helpful and personable. I found exactly what I was looking for and she was able to get everything set up so quickly, no waiting around and I felt like her top priority!
Very Friendly staff. Mo helped us out with everything we needed
Adajah was so helpful and accommodating, my browsing turned into purchasing. Thank you for saving me from store-to-store-to-store searching!
Great work from Ian, very helpful and informative!
Ian was great showing me the sectionals and purchasing one I really wanted!
This place is AWFUL
Customer service is A1... thanks to Mo and AD. Great price and delivery promised in just a few days. My fiancé and I were made to feel special I recommend you check them out and see Mo and AD
Jennifer was very helpful!
Walked in and was greeted by Moe and he was amazing. He helped us find exactly what we were looking !!
I walked in for pillows & Alex made me walk out with a whole sleep system! She was the best
(Translated by Google) Jenifer Portillo, very kind and patient, also speaks English and Spanish. (Original) Jenifer Portillo muy amable y paciente también habla inglés y español .
Jennifer is awesome. She is super helpful, accommodating and will go above and beyond to help find what would work best for your home. 100% recommend.
Jennifer was excellent. She broke down the price, layout and delivery all in one. I definitely recommend this place for new home buyers and apartment seekers
Dan was great at helping us out. He was able to answer all our questions and find a solution that works for our set up.
Alex M . sales specialist she was very helpful and positive. Easy , quick process!!!!
Jennifer Portillo very good customer service and very good prices
Ian was amazing! Painless experience. In & out with a new bed, frame, & dressers. Thank you Ian.
Purchased a couch and recliner from Dan K, he was amazing to work with, everyone there is very friendly and knowledgeable. Just had our delivery today and the delivery guys were very prompt and professional. Would definitely come back!
Mo was absolutely amazing, above and beyond customer service. Would definitely recommend and come back!
Great Customer Service From Mo The Guy Went Out His Way To Get Us What We Wanted I’d Go Back Any day To Buy From Him…FACTS!!!!
Ian delivered a 5 star service. Very happy with his help :)
Mo had great customer service very friendly and interested in making sure you get what you want. He made our experience Great!! Thank you!!!
Mo was AWESOME!!! Great customer service!
Adajah was great! I was not expecting to be in the store as long as I was or take up so much of her time. The entire time she was very professional, courteous, and attentive to all of my needs and questions! She maintained eye contact and greeted every customer that came in the door while still helping me. She offered her input and opinions as well which made my choices and final selections easier! Adajah is very knowledgeable and prompt. Thank you sincerely Adajah for your politeness and expertise. I will see you again soon. Clintnesha
Ok service until u buy. New sales person Daniel was nice but wasn’t knowledgeable. Called back because the auto call had the wrong address. I called the store and was asked to repeat address. I emphasized that I heard the wrong street name and zip code. The managers respond was well we have that address. I feel she should have went further. Upon hanging up, I called the delivery number I’m sure the store has and had it fixed, I was correct the address was way off. If I did not do my due diligence, the deliver people would have been wandering frustrated and rushed by the confusion. An extra step goes a long way. Hopefully, the delivery and furniture is up to par.
The staff was knowledgeable and very friendly. It was an easy shopping experience.
Daniel helped me so much.. went above and beyond!!
Jenny is every nice she needs free lunch
Ian is awesome. Helped me find what I was looking for and knocked a few bucks off for me too.
Found the couch we were looking for and Mo was super helpful!
Mo was great and very helpful with guiding us to buying the right sectional.
Loved the staff and management. Great furniture!
Mo was great and helped me get furniture for my new space!
Definitely check out The Ashley Furniture Outlet on South Blvd. if you’re looking for quality furniture at a great price! I had an amazing experience working with Adaysha! She was very pleasant to talk to and offered some amazing recommendations. Management was also a pleasure to work with, and I left with a new couch for a great deal!
TERRIBLE EXPERIENCE. We have had the wrong bed delivered FOUR times. The only reason we needed a bed was because my husband had a hip replacement and we needed an elevated bed for after surgery. This is absolutely ridiculous.
MO did an amazing job, thank you 😊
Love Ashley Furniture and the sales representative makes for a pleasant shopping experience.
Alex was great everyone go see her.
Ian did a great job processing our order
Ian has definitely made shopping pleasant for me. A salesman that truly care about his customers. God Bless Him!!!
Daniel, as the new kid on the block, was fabulous! Tell him I sent you!!
We recently purchased a recliner couch from Ashley furniture. It was to be delivered between 3 -6 pm, the delivery truck arrived after 8pm. They set up the couch into the reclining position and left. They right side of couch does not go back to upright position. I chased the delivery truck down and he said to call in the morning and someone would come fix it. This did not happen. They said they would order a part to be sent to my house - that took 3 weeks to get here and then when I called to get the repair done, they tell me they are backed up for almost 4 more weeks! I wanted to just return the couch and they refused and said this is they way they work. So, I got a defective couch delivered and it is somehow my fault! I will have it almost two full months before the repair man can even get here and there is no guarantee he can fix it. This is the worst customer service. If the repairman cannot fix it, then they said they could send out a new one. Very poor service.
Caroline is the best! She’s awesome, very knowledgeable, super nice and kind! Not to mention how helpful she is, will be definitely come back! Highly recommend, outstanding service!!!
Rachel Sunshine Neal was extraordinary! She listened to my needs and then went to work finding me exactly what I wanted! I love her, she made me feel like we were old friends. Her customer service is unmatched. I will come back to her for all of my future furnished needs.
Mo Sutter was great with service and selection. Highly recommend!
Mo was great and very friendly and patient with our new purchase of a couch! I I’ll be back to see Mo
Mo was great! Super helpful and friendly. Definitely check this place out and ask for Mo.
Visited Ashley Homestore Outlet in Charlotte, NC for the first time. I found a great bargain and received excellent customer service from Adajah. KB
Daniel was a great help for me. Thanks Dan
Jennifer. Was a great help. Thank you
Alex miller is amazing found the perfect couch and was super nice
Appreciate all of Alex’s help searching for couches today! I think we sat on every sectional they had, but her patience made the process very simple. Thanks again!
Thankful for the Friendly Associates at this Location l. Dan (the Man) & Alex made Purchasing Super Quick & Easy. Great Customer Service & Convenience were Absolutely Achieved👍🏽
Mo is the man! So helpful and knows his stuff!
Mo is the BEST!!!
Great service and extremely helpful and knowledgeable of product.
Ian was so helpful! He showed us around and was able to help order the exact item I was looking for even though the website showed it was out of stock. Thank you Ian!
Adajah was pleasant, friendly, knowledgeable and a pleasure to work with!
Bradley was extremely helpful and everyone had great customer service!
(Translated by Google) Jennifer, thank you for your good attention and kindness, good service on your part, 5 stars 👍 (Original) Jennifer gracias por su buena atención y amabilidad buen servicio de su parte 5 estrellas 👍
Great experience thanks to Alex and the team
Bradley did an amazing job at selling me a recliner!!!
Love it/10.
By far one of the best buying experiences I’ve ever had. The store was extremely clean, organized, and easy to navigate. The staff was friendly and well informed about product information especially a gentleman named Daniel Krusch. Highly recommend 10/10 will be back
Adajahhhhh is the best , she’s very knowledgeable, I shopped with her multiple times . She knows her stuff , very professional & efficient!
Go see Adajah!!! She had a lot of knowledge about the mattress options Ashley offers!!
Alex was AMAZING I came in to look and she was so helpful and when I came back to purchase she was even more helpful. 10/10 definitely recommend this store and their service
(Translated by Google) Jennifer. He assisted us with our purchase very good service and the best in Spanish Thank you for your help Jennifer (Original) Jennifer. Nos asistio con nuestra compra muy buen servicio y lo mejor que en español Gracias por su ayuda Jennifer
No was great!!!
UPDATED REVIEW: Avoid purchasing furniture here in store at all costs, unless you want to pay double the price!!!!! We purchased 4 dining chairs and 2 bar stools. The 4 dining chairs weren’t in stock at the store and had to be shipped while we were able to take the two bar stools home the same day. While in store, we REPEATEDLY asked if we were being charged for double of each item as they are sold in SETS OF TWO, therefore we would not need 4 sets of 2 chairs and 2 sets of 2 barstools… We were completely taken advantage of as they told us the opposite, that each was sold individually… completely contradictory of their own packaging/website (not ashley home stores but their specific outlet website). We called today before our chairs got delivered tomorrow to deal with their clear error and we’re given the runaround. After trying to blame us, they told us that they would have to try to put in a special ticket for our dining chairs to be adjusted and would be unable to help us in the barstools as we took them home, even though we only took home half of what we paid for. There is no way they would have removed one stool the set of two from the SET OF TWO box and sold them as individual stools, yet they charged us for each stool individually… Ultimately, they adjusted the cost for the chairs, but we are out $300 for the barstools. The manager told us to call corporate customer care, we called corporate and they told us they can’t do ANYTHING and all discretion is up to the store… Clearly they could adjust for THEIR mistake and are CHOOSING not to. I urge you to use caution and only purchase online or go somewhere else entirely. I can’t imagine wanting to ever work with a business who took advantage of a young couple making their first furniture purchase together. Truly a shame. OLD: Everyone was so kind and extremely helpful! We were in and out with new barstools as well as dining chairs!
Alex was our sales rep and she was SPOT ON! We told her what we were interested in and she took us right to those options! She was friendly, knowledgeable and full of energy! She made the experience pleasurable. We’d definitely work with her again! Thank you, Alex (and her manager)! We’ll be back😊
Ricky Williams was a great customer service and very friendly and kind.
mo was great!!
Adana’s was so helpful! Got the bed we needed! Highly recommended!!
Ian was very helpful and pushy, we appreciate that!
Bradley was amazing during the entire process! Made sure we were completely happy and let me rearrange the entire store to make sure I loved exactly what we were buying!
Just had the BEST experience with Bradley! Made my first time buying real furniture so so easy! He’s amazing and 10 out of 10 recommend🫰
We just bought a sectional and a king size bed from Moe. He was absolutely exceptional. A huge help to us with our many questions. Very friendly and patient. I remember buying from him years ago, and I will definitely be returning to buy again. So, go get you some furniture and ask for Moe! 😁
Bradley (and Mo) were extremely helpful in helping my girlfriend and I picking out a perfect couch for our new house. Also very patient in decyphering my terrible handwriting. Many thanks to them both!
(Translated by Google) Jennifer, good service and very friendly, especially speaks Spanish. (Original) Jennifer, buena atención y muy amable, sobre todo habla español.
I stopped in this weekend to get an idea for what furniture they had available, not thinking that I could take advantage of the sale this weekend since I don't move until end of March. However, Bradley gave us a quick tour of the pet friendly sofas (very important distinctions at work there!) and then worked with me so that I could take advantage of the current prices and have the furniture delivered after I move! It was great working with him; he was so helpful without being pushy. I'll definitely shop here again!
Came in looking for a couch, left with a couch and a brand new bed that I am in love with thanks to Bradley!! He was so helpful and considerate of my wants and needs and definitely will be coming back!
Great service and experience! Would definitely come back when buying furniture! Bradley was great to deal with!
Bradley B. helped me find the perfect set to remodel my office. Highly recommend this location! Ask for Bradley B!
I walked in and Bradley immediately greeted me with a smile and a cup of coffee. He said two or three seat leather couch? I said three seat. He showed me the most luxurious couch I had ever seen. I took it home and my wife and I make wholesome memories on it all the time!
Bradley Barker was very informative and professional. Great furniture buying experience.
I had great experience buying my new mattress and Bradley was huge help thanks a lot
Bradley was awesome and very helpful. He listened to my needs and helped find the perfect piece.
Had a great visit this week with the most personable associate there. Bradley was very helpful with us picking out our sectional and made everything really easy. Not super pushy like most salesmen are, but easygoing and knowledgeable. Do yourself a favor and ask for his help. With customer service like this they have a customer for life
I’m back and forth from Wilmington to Charlotte. Have a rental property. Bradley Barker was amazing! He helped me find exactly what I needed for a price that was lower than I anticipated. I’ll be returning.
I have nothing but amazing experiences each time I shop at the Outlet store! If you go in ask for Mo, he is amazing, funny and got me the best deal before leaving the store.
Jennifer helped us a lot with the purchase of our table, excellent service, 100% recommended
Bradley Barker goes above and beyond for his customers. We were first time new furniture buyers and bought a living room set and bedroom set. He made the whole process feel smooth and took away the anxiety we had as first time buyers. He is one of a kind sales person, as we never felt pressured and he took his time with us, making us feel like it wasn’t just a sale. Great experience and I will refer all my friends.
Bradley helped me and my fiancé look for a couch and found us the perfect match for a new addition to our home!
Bradley Barker helped me with a recliner. A seamless and effortless experience!! Thanks so much!
Bradley Barker is the man to go see in Charlotte!! Top-Tier!
Really impressed with the service and attention to detail that I received with the help of Bradley! He was patient and thorough with me when I was being super indecisive with my choices. I am really really pleased with the end result we chose and love my new pieces!! Thank you! ⭐️
(Translated by Google) Jennifer gave us a lot of help and kindness, patient and efficient, she is excellent at her job. (Original) Jennifer nos brindo muchísima ayuda y amabilidad , paciente y eficaz, ella es excelente en su trabajo.
(Translated by Google) Jennifer. I went to the store, she provided very good service (Original) Jennifer .fui ala tienda ella muy buena atención
Mo was a tremendous help and answered all our questions. Great prices and people
Need more MO’s!
Bradley Barker is the best. Go see him for a good sales experience!
Had great experience of shoping with sales person IAN STOKES. He was very polite, patient, listening our needs ans showing/explaining available stuff and we bought a Bedroom set, living room sets and some more items. Very Good stuff at the outlet. Loved it. A must go for someone looking for good Ashley stuff at good discounts.
Jennifer and Amanda were amazing! I was very specific about the couch I wanted and they helped with every detail. Couldn’t have had a better experience.
Bradley was amazing! Helped me through the entire way from the moment I walked In at the store!
(Translated by Google) Jennifer good customer service and knows her job I recommend this place (Original) Jennifer buen servicio al cliente y conoce su trabajo les recomiendo este lugar
They are awesome to work with! Excellent quality furniture! Ian was so patient with us with getting all our furniture and changes !!
Very friendly and got what I needed and was helpful. Info was very well explained ..
Alex Miller gave us outstanding service! We furnished an entire home with her help and advice!
Had a great shopping experience with Ian at Ashley today. Can't wait to see it in the room at home. Thank you.
Mo is the man! He was very patient and took incredible care of me! Will be back when I need more furniture! Ask for Mo!
First time in an Ashley Furniture Outlet and first time purchasing from Ashley Furniture in general and it was a fantastic experience. Gina was so helpful navigating our first couch purchase! She was super knowledgeable and really helped us understand how the process worked and what our best options were!
Gina was lovely, thank you!
Bradley was the best! We love our new furniture!!
Gina was great. Very willing to work with me and explaining all my questions. Was able to come to a deal with her without either of us feeling pressured or left out.
Gina was absolutely amazing! She helped us figure out our credit situation and was so kind in dealing with us and our questions. Please give her a big bonus!!!
If I could rate a 0 start I will without doubts. The furniture I got for my living room is too big (it blocks my balcony door) My husband received the delivery and called me to explain what is happening (delivery date 02/01/2023 11:00 am) I called Ashley customer care ( 02/02/2023 11:00 am. 24 hour later, not a week later or a month later) to request an exchange (I don’t mind to pay a fee for the delivery or extra for a different furniture) but they simply said NO. The “terms and conditions” shows a not return or exchange of any furniture ( I am not sure how many pages are) but nobody explains that to you when you pay $2k to get your furniture. This is the worst experience I have had with a furniture store. This situation is not professional at all. The supervisor just said that she understand my concern but those are the terms and conditions of the store (no helpful at all) they don’t really care about their customers but sell their items. I hope everyone red this review and avoid to go to this store or at least review before sign every single page of their unreal terms and conditions.
Really wanted to buy my son's bedroom furniture here but decided to buy online because of the service. It was apparently too annoying to try to find my (new) Ashley credit card info. After it was obvious that we annoyed the salesperson, we left without buying.
Mo was excellent!
Gina was great to work with and helped us out immensely! Also good prices
Mo did a great job! In and out in 20 min!
Alex & Jennifer have the best customer service! I just relocated from Ohio, they greeted me at the store with a warm welcome to NC!! Both ladies were very friendly and outgoing ...I think I will get all my furniture from here!!! This store is worth the visit!!!!
What a wonderful experience I had in Ashley furniture outlet. From the time I walked in the door to the time I left I was greeted with a smile. My sales person Adajah and Gina was phenomenal!!! My experience was unmatched. Thank you ladies 😊😊😊😊😊
Had a good experience at first but now 6 months later I'm noticing we were lied to about the financing we received. Was supposed to be 12 months financing and ended up being 36% interest. After making 6 or 7 paynents our balance is still the full amount. At this rate the couch wont be any good by the time we have it paid off on their terms. This is straight highway robbery. Ashley should be ashamed of themselves for even working with such a scam of a finance company. We never would have agreed to this financing had the real terms been explained.
Ellie did an amazing job with selling me my bed frame and mattress. She gave me a great price and I could not turn away! She’s an amazing representative for Ashley Outlet, I hope she works here for a very long time. Thank you again!
I can’t recommend this store enough! Ellie was super friendly and helpful.
Ian helped me select the perfect couch for my apartment and was very patient and not pushy at all. Great experience and some very good clearance items.
Ellie was a great help with our furniture selection and was very pleasant to work with. Great customer service.
Ellie was great and this was a pleasant experience
Great service throughout the whole buying process!! Couldn’t have asked for anything better! Gina was great!
Gina had great customer service.
Mo and Gina are THE BEST! I went in looking for something very specific and they didn’t have it on the floor. Gina asked me what I was looking for and immediately went online and found what I was looking for! She listened to me, worked with Mo and gave us an offer we couldn’t refuse! I will always go to them for my future furniture needs!
MO is Amazing! I highly recommend shopping here!
Just had the best encounter and help from Gina who was amazing in helping me getting what I wanted and great customer service alongside Momoney coming through with all the discounts available. With 100% recommend
Gina was excellent! We will definitely be back for any furniture needs.
We had a great experience here! Gina was super helpful in explaining the whole process of the outlet and made the buying experience quick and easy!
Alex was super friendly and very helpful!
Had a very good seller sell me a mattress and was a good mattress 👍 overall good experience.
Mo and Gina were great today! Got an awesome deal for our wonderful new recliner. Would recommend!
Ellie was super helpful. It was a pleasure to have a such a professional and well spoken sales person assist me in finding furniture. Great quality furniture and good prices.Would definitely recommend this outlet.
Mo was great
Came to the store for the first time and was immediately greeted by Ellie. She was fantastic throughout the entire process in purchasing a new bedroom set!
Bradley was extremely helpful and easy to work with! Would highly recommend the store as the prices were very good and Bradley was excellent to work with!
Ellie was great. So personable and fun!
Ellie was wonderful she helped me find exactly what I was looking for.
Greatness experience, knowledgeable, and most professional! Angel, you are the best. Here I will be certain to send my family your way.
The manager is rude and also a complete liar. Found a chair we like though and will be purchasing it elsewhere!
Thank you for the amazing service Ian. I really appreciate it.
Ian was very friendly, patient and helpful throughout the entire experience. Would definitely come back for further purchases!
Great service and deal at this location.
Mo is the best, come see the big man!!!
(Translated by Google) Excellent fast service and good bonuses thanks MR. Ian (Original) Excelente servicio rápido y buenos bonos gracias MR. Ian
Gina was wonderful!
Jennifer did a great job and worked with me I'm very happy and can't wait for my new bed set she really worked with me and got me a great deal
Ian was very helpful. I got a nice dining set on clearance for 60% off
Ms. Gina was Excellent She received us into the store like we were kings and queen. Great customer experience, friendly service. Thank you
Mo made it happen. Appreciate you!
Mo was amazing!! Excited about our new couch!!
Mo is awesome!
Gina nice
Bradley was amazing! He’s so kind and attentive. Very knowledgeable and super helpful. Definitely request him when coming to this location.
Gina was awesome. Very professional and knew what she was doing. I will go back to purchase a bedroom suit. Can't wait. Thanks Gina
When we walked in we were instantly greeted by Mo who lead us in the right direction and we found what we wanted immediately and he was able to assist us with everything. Very smooth process and we hit the jackpot! We will definitely be coming back here for the rest of our furniture needs. Jason was awesome as well and helped us load up the car. All staff was very friendly and attentive. What a great experience.
(Translated by Google) The staff is super friendly, it has everything you need to make your home look cozy and stylish, you can also apply for credit. i love this store (Original) El personal es súper amable, tiene todo lo que necesitas para que tu hogar se mire acogedor y con buen estilo, también puedes aplicar para crédito. Amo esta tienda
Ian was an absolute delight! Very helpful and took the time to make sure all of our inquiries became knowledge. I will definitely recommend coming to see Ian about any furnishing needs to friends and family in the future.
Ian was an absolute pleasure to work with. He answered all my questions, provided insights and suggestions. He was courteous, considerate and never pushy or rude. I’ll definitely be back and ask for Ian!!
Gina was great to work with. Very knowledge on her products.
Mo was fast and efficient, a pleasure to work with
Alex was very helpful. Great service!!
Alex was knowledgeable and not pushy. She helped me find exactly what I needed. Ask for Alex!
Alex was great! Highly reccommend!
Alex was very helpful! I highly recommend Ashley Outlet store on South Blvd for all your furniture needs!
Pretty much furnished my home with them. Alex miller was extremely helpful & knowledgeable. Great experience, will come here in the future for all of our furnishing needs!
Gina is great
Mo was great 👍
Great options at a great price, Bradley was very helpful, walking us through our options, helping us find the right pieces for our home, and getting us a great deal.
Bradley was awesome! Helped us without being pushy or putting pressure on us.
Our experience at Ashley was great. Gina our rep was very friendly and helped us pick out a bedroom set for our son.
Bradley was very helpful! He was a pleasure to work with, answered all our questions, and made buying a new sofa a great experience!
Too expensive! Nothing really in my price range.
Bought a couch Black Friday - waited 4 weeks for paid delivery and install. Installers broke the couch and hid the damage against a wall. Thank god I found it less the 3 days in so it’s being reluctantly replaced. But now my brand new couch doesn’t have an estimated time of arrival. Probably another 4-6 weeks! $2000 not well spent! Poor service. Poor furniture quality. Poor installers. If I could give this place zero stars I would. Have received zero compensation after paying $500 for delivery and install! I would have had been better off buying a couch of Craigslist!
Great spot for quality home furnishings at a discounted price. Gina was helpful from the moment we walked in!
Y’all come check out Mo He is the real truth definitely will get you right for all your furniture needs a Angel in disguise!
Adajah and Moe were the best!!! A pleasure to deal with
Awesome store and great help from Ellie! She rocks!
My husband and I had a great experience at Ashley Home Outlet. Ellie Fincher was our sales associate and she spent so much time answering our questions and getting us a great deal within our budget. We would definitely trust her and Ashley Home Outlet with our business again! Friendly, helpful, and patient with us as we took our time deciding on which furniture was best for our home! :) Thanks Ellie!
One of the worst experiences with a business ever. I never write reviews but this was ridiculous. The delivery driver did not listen to any of the delivery instructions I gave him and he damaged my door as he was bringing the couch in. He threw his phone at me for a signature and walked out without saying a word to me. He was talking on his phone almost the entire time which is extremely disrespectful. I will never do business with an Ashley store ever again. Wish I could give 0 stars.
I had such a positive experience. I was greeted by Bradley and he was extremely helpful and informative. I was able to walk out timely and make it to my next destination. Ask for Bradley! You will be happy you did.
Excellent customer service and knowledgeable. Ask for Jennifer! TY Amanda (manager) for your assistance!!
Ellie is a awesome seller she will take care of all your needs .. guaranteed.
Price discrepancies between Ashley home store & Ashley outlet.
Bradley was the best and Kind . He helped me find a sectional within my price. I would recommend Bradley any day !
Gina was super helpful in assisting us with our purchase. I’m setting up my son in Charlotte and she was understanding and supportive!!
I had a fantastic experience at the Ashely furniture outlet because of the help from Gina and Jennifer. I found a great deal on a desk and the process was very efficient. Gina’s personality is amazing!
Thank You Gina for your help and my new living room set. Your awesome!!!!!!
Ellie provided great customer service during my recent visit to Ashley Home Store. She was professional, attentive and invested in ensuring I found the right furniture for my home. If you’re in the market for home furnishing, ask for Ellie. You won’t be disappointed.
Jennifer. thank you so much for helping us.
Had a great experience! Jennifer was excellent and very patient with me. I went in for mattresses and ended up getting a beautiful sectional as well. Gina and Alex were also very helpful. Highly recommend.
Ian was very helpful with helping me find the items I was looking for and ensured a quick and smooth process.
Jennifer was very helpful.
Gina helped so much with purchasing when online was giving me a hassle. Made things very smooth and seamless
Gina was excellent. Took care of us ! Highly recommend!
Gina is dear
Ellie was my sales rep. She was super friendly and helpful. I got the exact table I wanted. Next time you are at Ashley outlet…asks for Ellie!
Ellie was awesome
Gina helped my find my dream table was fast and delivered the best customer service I’ve ever seen. She deserves a promotion
Salesman was excellent. Nice young man.
Jennifer was very professional and took her time with me trying to find the right sofa
Milo was the man and hooked it up! Great experience.
when I walked in two weeks ago, I was desperate. I had just destroyed my mom's chest of drawers and needed to replace it asap. and there was Gina. she was beyond helpful, giving me tips & tricks - even gave me her mobile phone number to check when stock would be replenished! I'm walking out today with the replacement & a smile on my face. thank you Gina! you're a life saver! go here for superior customer service!
Ian was so helpful and knowledgeable about all the furniture. He helped us get a sectional at a huge discount and helped with a final clearance piece. Thanks Ian.
I went to the Ashley Outlet store Saturday 11/12/2022. While I was walking around in the Store, a salesperson Ellie approached me and asked me if she could assist me.She did more than helped me pick out a beautiful bedroom set but was extraordinary patient, kind professional as well as knowledgeable. My experience in Ashley Outlet was very good. Ellie treated me better than a random customer . She treated me like a friend. The environment was very comfortable. I was also treated kindly by her supervisor. Ashley has an excellent staff and Ellie is definitely one of them. Thank you All but especially Ellie.
Was a great fast experience. Ellie was an awesome help and did a great job helping me.
Jennifer was so nice
(Translated by Google) Excellent service (Original) Excelente servicio
Had a great experience. Very nice staff. Got a beautiful buffet and a chest of drawers! Using them for entry furniture and a tv stand! Got both pieces for under $570! Some items are scratch and dent, but nothing major I could find. I would highly recommend this place!
Gina was one of the best customers service rep I have ever had she took time to make sure I get the best service and goods for my money love love her and will always do business with Ashley furniture. Angeline
(Translated by Google) Jennifer, the advisor who attended me was very kind to our family. The advice he gave us was the best, he made very good recommendations to take into account and helped us with everything we needed. It was really nice to have met such a kind person like her. I highly recommend your advice. You can ask for her to have a good experience. (Original) Jennifer, la asesora Que me atendio fue Muy amable con nuestra familia. La asesoría que nos brindó fue la mejor , nos hizo muy buenas recomendaciones a tener en cuenta y nos ayudó con todo lo que necesitamos. De verdad que fue muy grato haber dado con una persona tan amable como ella. Recomiendo muchísimo su asesoría. Pueden preguntar por ella para tener una buena experiencia.
(Translated by Google) Jenniffer was always very kind and advised us to make the best decision, recommended to take care of them and speaks Spanish (Original) Jenniffer siempre fue muy amable y nos asesoró para tomar la mejor decisión, recomendada para que los atienda y habla español
Came into this location today . The salesperson Ellie was a delight She was attentive, professional, friendly and omg a God sent. She helped me pick out a beautiful bedroom set. I was walking around, when she kindly asked me if she could assist me.She did more than helped me. Ellie made me feel like a friend. I was so comfortable. She is knowledgeable and was eager to assist me.ASHLEY Ho me Store is lucky to have such a lovely young lady. Thank you Ellie
Mo and Ellie was amazing!!
Gina was a pleasure to work with. She listened to my needs and offered helpful suggestions. When shopping at Ashley’s, I highly recommend requesting to work with Gina.
(Translated by Google) Very good service and in Spanish (Original) Muy bien servicio y en español
Asyia was very helpful
Jennifer was very helpful
Alexandra Miller was awesome here at this outlet store. Very friendly and knowledgeable and got my furniture delivery setup right away. Her pricing was very fair and competitive and was happy to be a customer of hers and of Ashley Furniture
(Translated by Google) Jennifer. Very good excellent service I would say (Original) Jennifer. Muy buen servicio excelente diría yo
Alexandra was amazing in helping me find a new couch for my new apartment! She knew the ins and outs and was extremely kind and helpful. I will definitely be back!
Jennifer was very helpful. Very patient and honest. If she didn't have an answer, she would talk to her manager to ensure my answer was answered.
Jennifer on the sales team and the manager Amanda were lovely. We left with a sectional and a sofa and could not be happier. They were very willing to help and made sure we left happy. Great customer experience, I absolutely reccomend!
Bought a table set and mattress with Gina’s help. She was extremely helpful, honest and very nice. She made the whole experience 1000% easier
Bought a couch and sofa from Alex. She was awesome!! She left us alone to make up our minds but was also a great resource when we had questions. 10/10 sales service. Store had a large selection and good prices.
Gina was a great help in helping me pick out and purchase a couch. She walked me through the whole process and gave me tips for delivery and was very knowledgeable on the furniture buying process. Thanks Gina!
Ellie amazing personality and helpful
Everything was seamless from the phone inquiry about furniture wanted to the delivery of that said furniture
Working with Ian was great! Not pushy and very helpful!
This store always has a nice selection. Even in the clearance area. We got a reclining chair with remote for my mother in law. It is so helpful to her since she has limited mobility. Staff is friendly and helpful.
Tina helped me with my furniture issues and she was absolutely amazing!!!
Great location, friendly staff. Alex was very helpful.
Great Staff! Friendly and helpful!
The general manager here was amazing. Super accommodating from the time we walked in. Get your furniture from here!!!
Moe is the greatest. He was patient very informative gave me time to make my decision was not pushy and gave me the deal of a lifetime I will be a long time customer of
I have nothing but amazing things to say about the welcoming and helpful staff at this location. The general manager Fred who was extremely helpful, always had a smile on his face, and most personable person I’ve ever met!!! Our salesperson Adajah, answered all of our questions and was extremely knowledgeable. My boyfriend and I just moved to Charlotte and now we know where to go for all of our furniture needs. We left very satisfied and with the couch of our dreams. Thank you so much Fred and Adajah !!! :)
The minute we walked in Fred, the general manager, was super helpful with everything. Answered all our questions and then some. Adajah, a salesperson, took over and helped us purchase our beautiful couch.
Ashley Furniture is an absolute abomination of a business. 7 months ago I purchased a bed and couch to be delivered. I was told that I'd be given a 2 hour heads up when the couch would be delivered...they called 5 minutes before they pulled up and almost marked it as "owner not home" even though they didn't keep their agreement.The bed was a completely different issue. They told me 6 weeks to be delivered or be contacted...I called on week 8 and they had 0 news about an update. Only when I threatened to cancel did they "miraculously" find a way to get it there in 4 days. I cancelled.Last week I decided to give them another chance...bad mistake. They charged my card 5 times for the same purchase, utilized all of my available credit, and somehow managed not to have an order in their system after all that.I called 10 different times trying to get a resolution for all the duplicate charges and didn't get a call back for 5 days! Then after all was said and done, I tried to login and pay for the same order, and it gave me the same error messages as before, but charged me twice again! 7 charges, had to get my cc company involved, and after all that...still no furniture order placed.Absolutely terrible company. It's never their fault, they put their poor customer service reps in awful situations where sales staff and management never have to answer for their mistakes or wrongdoings. I would never recommend this company to a friend or family. Ashley furniture is everything that's wrong about business. You're much better off going with a competitor.
Gina made the experience of shopping for furniture so refreshing, she was honest and very forthcoming with information besides being very knowledgeable about all furniture available in store and online! Definitely coming back!
We had a great experience working with Gina, very knowledgeable!
Mo is AMAZING, in & out the door in no time. GO SEE HIM for the good deals!
This store is incredible! So many great deals but the employees are what makes the experience so wonderful. They go above and beyond, and are so helpful. Mo and Adajah especially, went out of their way to help me and are the reason that I will be returning, and plan to spread the word about my experience here and how fabulous it was! Thank you again!
Gina did an awesome job!!
Thank you Gina for all the help
I would not purchase any other items from Ashely Home Store ever! My whole transaction since delivery has been nothing but a headache. The communication sucks all the way around the board even on down to so called customer care!! Best of luck is all I can say
Gina was an awesome sales person! Definitely let her take care of you 😌
Mo was the absolute best! No BS, hooked us up from the start, and made the entire process so easy. I can’t recommend him and ashley furniture enough!
Dealt with Gina today at the outlet- she was very friendly, informative, and forthcoming. We bought a couch and it was a seamless and pleasant experience. Gina was very helpful!
Fred the manager and his staff were great. They made my experience wonderful. Gina was very knowledgeable and understood my needs. She took her time and had patience for I was unsure of what I wanted. Moe was warm and kind and also helped me with my decision making. Fred made the purchase so much easier by assisting his staff and showing me that they have great team work. Briana made the financing part smooth, quick and hassle free. I will definitely go back to this store as long as this staff is there.
Gina was a great example of customer service!! She took her time and I purchased what I wanted and I thank her for the experience!! I love my sectional!!!!
Ian helped us out tremendously. It was such an unexpectedly pleasant experience. He made us feel at home and helped us make an informed purchase with our best interest in mind. Looking forward to coming back & shopping with Ian again one day!
Ian offered great assistance today
Come here to get a hood deal and a great time!
Great atmosphere great things. Fred is awesome and has a great team. Props to Gina as well she’s great!!!! Brianca was great and fast. warm welcoming. Mo had great energy!
Gina was very knowledgeable and helped us a lot with what we needed. We highly recommend her as she is awesome.
Fred was GREAT !!!!!!!
Gina Was By Far The Best Sales Person I Have Ever Met!!! Love her & I will surely be back to see here again ❤️
Ian was fantastic! He helped us find the perfect couch and walked us through all of the financing!
If you walk in this store make sure Gina helps you she was so helpfull and a great person 💯
Fred and Gina were great. Very helpful and friendly. I found exactly what I needed and at an amazing price.
Gina was a great help!
Fred and Aday the best @ deal !!!!!!
Fred and Adajah were great
Great selection. Ian was great and helped me find exactly what I was looking for
Gina was wonderful helpful and professional and got the couch I wanted at a great price. Quick and easy!
Tina is great, she was wonderful in assisting me with an issue. Thanks for what you do.
Forrest Tindell and Brianca Foster are an Asset to Ashley. They were able to get me approved when I was in doubt. Forrest made me feel like I was the only person in the store when I took 2 days to decide. Brianca made sure that my payment were affordable. **5 STARS* To The South Blvd Ashley HomeStore Outlet Family
Poor and no to nice associates to get help
Great experience here! Bought a couch a couple years back and came here again after numerous furniture stores. Great quality and extremely helpful. Thanks Ian and Mo!
MO was great!! I came looking for a mattress and he teach me all about it. Just got my first TempurPedic bed Amazing guy, go ask for him!
Won’t he do it!! I came to Ashley & Fred & Gina took care of me!
Gina was awesome! Very helpful. She took me straight to the piece of furniture I was looking for.
I highly recommend going to the Outlet store. Gina was fantastic to deal with, we were in a pinch and her patience and knowledge made our experience a pleasure. We will definitely be coming back to work with her and the rest of the team again.
Forrest was amazing! He took time to help me bring my vision to life. He was knowledgeable and genuine. He was my personal interior decorator. I would recommend him to anyone.
Fred and Adajah were outstanding! Definitely will do business with these amazing people again!
Amazing service from everyone here, especially from Mo!
Mo helped us find the perfect sectional sofa amd a great rug. He was very informative and knowledgeable with great customer service. We will definitely be back!
Gina was our sales person, great amazing she helped us out and was very attentive polite to my husband and I! Soo recommend any one to her! She will help you find all good stuff for your home!
Gina was excellent
Gina was very hospitable! Great saleswoman. We are closing on our house in 3-weeks and she set us up to simply come in and make the purchase. She made our shopping an easy, stress free experience. She was a delight.
Gina is great seller,is the best in Carolina. She have respect
There's NO other place I would go to buy furniture. Fred and Gina were great. Both were knowledgeable, friendly, helpful and the prices are fantastic! They also were very willing to work with the delivery schedule we needed.
Gina’s customer service was outstanding. She made it fairly easy to purchase dining room table and server.
Adajah and the manager were super friendly and helpful. It was very quick process.
Mo was the best! He helped us get a wonderful couch and bedroom set for our apartment!! 10/10 would recommend just because of Mo.
Ian was a great guy.
Alexandra M. was an amazing sales associate to work with, she was relatable, fast, and nothing short of exceptional! She definitely welcomed us “transplants” to the city 🫶🏽
Mo was the best helper, quick and easy info. Walked away with the furniture I wanted, no hassle at all. So easy.
Adajah did a phenomenal job helping us find a living room set! And Fred, couldn’t have made us a better deal! This is the only place to get furniture in CLT.
Fred and adajah were the best!!!! Definitely coming back!
Ian killed it. Helped us well with our couches
We went four places before coming in the Ashley Outlet. Soon as we walked in greeted by Adajah and provided time to browse ourself. Selection and price on everything told us we didn’t need to go anywhere else. On top of that, the manager Fred provided further hospitality and helped us get our purchase home at a fair rate. Don’t waste your time elsewhere, just come here and you’ll find what you need
Excellent service! GM worked out a great deal and our sales rep was great awesome! Thanks a million!
My experience with Alex has been absolutely wonderful!!! She is your go to person!! Very friendly and knowledgeable!!
Fred and Adajah were the best sales people. They were professional and very helpful. I fell in love with the Sultrine
Ashley & The GM were very helpful and helped me pick out the perfect bed for me.
Forrest was excellent. We had a perfect experience. Thank you.
Had a wonderful experience at this location. Ian is a great and patient sales person. Not pushy at all and true to his word. Alex closed the deal and get me to the price I was looking for. Awesome team!
The staff here is very knowledgeable and hard working. Regina is the best of the best and we really enjoyed working with her to purchase our new bed! Go see her for all of your furniture needs!
We searched far and wide for a great new sofa for our new house, and hit a streak of bad luck with various stores and salespeople. Both the search and the streak ended when we found this Ashley Outlet in Charlotte. Alex Miller helped us from start to finish, and managed to get us an incredible price on a 6 piece sectional. She was terrific, and I couldn't recommend a better place if you're looking for a new piece of furniture. We'll definitely be heading back.
Gina was a pleasure to work with. She greeted us immediately, was friendly and very knowledgeable about the product. She didn’t rush us or push us at all during our visit. Would recommend her and Ashley very highly. Thanks!
Gina did an awesome job explaining all we need to know to a great sale. Outstanding service!!!
Very professional staff, my husband and I work very well with Fred B. He has really made my experience the best I’ve had.
Had a easy good shopping experience today, thank you Ian for the help.
Fred and adajah were awesome. We came in feeling defeated and they were able to find us exactly what we wanted and it was a very pleasant experience
Great customer service and prices! Alex was super helpful and pleasant to work with.
My husband and I came in looking for a new recliner for our family room. We were greeted upon entry and were helped by Ian. He was knowledgeable about the piece of furniture we were interested in and was also patient as we looked around for wall clocks. Highly recommend Ian and Ashley Furniture Outlet. Thank you for a great experience.
Fred is an exceptional Store manager. He is excellent at what he does. He really exceeded my expectations when I entered the store. I am truly a satisfied customer.
We came in and were impressed with Fred and Ian’s customer service…
Fred And Ian were amazing and extremely helpful . Thank you
Great experience as soon as I walked into the store. Fred greeted me with such awesome hospitality. Moe took care of the rest with great knowledge. They both made the buying process so easy and I found everything I walked into the store to purchase.
I had the pleasure of working with Gina, she was amazing. I would highly recommend her when dealing with your furniture needs. She worked with my budget and kept it real with me from the minute I walked into the store. Go see Gina, she will not disappoint, I can promise you that!
Gina was great! She was super helpful and helped me get everything I wanted.
Thank you so much for helping us with our purchase Gina East! Your the best!!
Great customer service. Gina East was very helpful and knowledgeable. We would shop here again. Thank you
Gina Was a great sales associate and I had a wonderful experience while at the store I will definitely be returning
Ian was super personable and helpful for us with our first purchase at this location! Excited to get our new coffee table and end table in a few weeks. Super quick and easy process once we found what we wanted.
Gina was exceptional she helped us furnish my sons new apartment! Forest also helped us design the apartment to maximize the space, best furniture buying experience!
Gina was such a great help!
Ian was great! He told us the difference between a regular Ashley store versus the Outlet. We ended up finding a wonderful leather reclining couch that fit our budget perfectly. He helped us choose a good delivery date that was within the next few days. We are excited to get our new couch!
Ashley furniture outlet store was absolutely incredible! Fantastic sales team, special thanks to Mo for all his help. Great furniture styles to choose from for living, dining, and bedroom; and at great prices. I really liked the marine color couch set. Very grateful to have stopped by Ashley’s Outlet store, such a great job and great team!
Gina was an amazing help.🥰 She literally, walked around the whole store with me, until we found the right set for me. She awesome.❤️
Gina was amazing, kind, very helpful! Overall great just a individual! Keeep her!!!!!!
Ian was amazing! Him & his boss helped me made a decision quickly. Process was easy didn’t take no time! Loved the environment will definitely be back!
Alex she was the best made the experience worth it and made sure that she accommodated my needs for my budget! She’s the best
Gina was an amazing helper for all my furniture needs. Easy to work with and a great personality. Highly recommend this retail furniture store.
Excellent, the agent went above and beyond and he added his design skills knowledge to help me on the best choice.this was my third time buying at Ashley Furniture, south blvd location. Thank you guys!
Mo did amazing. Really helped us out and very easy to work with.
Adajah SLAYYYYSS!! If you go to this Ashley let Adajah hook you up with the best deal! She walked me and a friend through the sales of two couches perfectly! She was amazing all throughout the process and laughed at all my bad jokes!!!!!!!! YAAAASSS ADAJAH POPS OFFFFF WITH THE FURNITURE SALE!
Went to browse and left with a new sectional! The manager Daniel Mason helped us with everything we were looking for, made recommendations but wasn't pushy and gave us super helpful advice with our warranty and delivery process. Overall a wonderful experience with kind staff, if you're looking for furniture ask for Daniel!
(Translated by Google) I like the variety of furniture and we were well taken care of by Forrest Tindell. Excellent seller. 👌 very attentive and very patient. (Original) Me gusta la variedad de muebles y fuimos bien atendidos por Forrest Tindell. Excelente vendedor. 👌 muy atento y muy paciente.
Omg I cannot say enough about this store, my shopping experience, and the STAFF!!! Gina and her Manager are the Best Ashley Store Reps I have come across!! Please don’t waste your time in the Pineville Store the staff just DO NOT compare!! Shop at this Ashley Store ONLY!!!! Ask for Gina and tell her I sent you!! South Blvd !!!!
I had a great experience on there and Gina was an amazing seller, helping me find what I wanted with the better deals!
I had a great experience shopping here. Gina and Alex made sure that I was able to have the home furnishings that I wanted while not breaking the bank. Gina’s wonderful personality and great attitude were very nice to see in this struggling economy. She was extremely helpful and made me feel like a valued customer.
Mo Sutter was helpful and fast! No pressure and quick to service! Very friendly and has great business acumen! Thanks Mo
Great experience! Alexandra was wonderful. Will definitely come back here again.
Gina is a very good worker she is very respectful and a nice person. She is a sweet and kind thank you
Alex was very helpful and easy to work with
Went to this store on a Saturday morning around 11am and basically had a red carpet rolled out walking in by Mo. He is your man to go to. Trust me. He is patient, helpful, and truly kind. I wouldn’t have wanted my purchase any other way. This is an investment and he made me feel secure and ready to make this decision. Go to Mo!! Everyone else was amazing and kind as well!
Gina was AMAZING!! Helpful, knowledgeable and friendly!! Definitely ask for her!!
I just moved to SC and desperately needed to find a couch quickly. We went to the Ashley HomeStore Outlet in Charlotte, NC and Alex Miller jumped right in helping us find a couch! We saw one that we liked and Alex told me to make sure to see one that was on the other side of the store because it was an awesome couch. We went to see that one and THAT WAS IT! It was *EVERYTHING* I was looking for - size, pillows, softness! She told us about the oversized ottoman (wasn’t in the store at the time) and we ordered that too! She told us that she has the same couch and that she absolutely loved it! Alex was very helpful, super sweet and knowledgeable about the furniture. She’s an asset for the company for sure. I’m glad she was there when we went to shop!!
Gina chose to help us instead of take her lunch. She was a great help to us. Gina we hope you enjoy your birthday!
Gina our salesperson was excellent. Great product, great price and fast, efficient service! Thank you!!
(Translated by Google) It is a store that sells poor quality products, apart from that they have poor customer service and with the excuse that it is an outlet, they force you to receive things even if they are of poor quality, and that they do not return your money , the only A person with a good disposition to help is Miss Karen from the rest, terrible attention. I do not recommend this store the worst in furniture. They send it to you to call customer service and there is never someone who speaks Spanish and in English they only know how to transfer it from one line to another. It is a store that sells poor quality products, apart from that they have poor customer service and with the excuse that it is an outlet, they force you to receive things even if they are of poor quality, and that they do not return your money, the only A person with a good disposition to help is Miss Karen from the rest, terrible attention. I do not recommend this store the worst in furniture. They send it to you to call customer service and there is never someone who speaks Spanish and in English they only know how to transfer it from one line to another. (Original) It is a store that sells poor quality products, apart from that they have poor customer service and with the excuse that it is an outlet, they force you to receive things even if they are of poor quality, and that they do not return your money, the only A person with a good disposition to help is Miss Karen from the rest, terrible attention. I do not recommend this store the worst in furniture. They send it to you to call customer service and there is never someone who speaks Spanish and in English they only know how to transfer it from one line to another. Es una tienda que vende productos de mala calidad, aparte de eso tienen mal servicio al cliente y con la excusa de que es un outlet, lo obligan a recibir las cosas asi esten en mala calidad, y que no le devuelven el dinero, la unica persona con buena disposicion ayudar es la señorita karen de resto terrible la atencion. No recomiendo esta tienda lo peor en muebles. Lo envian a que uno llame atencion al cliente y nunca hay alguien que hable español y en ingles solo saben es transferirlo de una linea a otra.
I’ve had such an awesome experience today working with the sales Guy Mo. He was very knowledgeable about all the furniture I was interested in & was able to give me the best deals! I also got approved very quickly & for much more than I did when I applied online. If you’re looking for great service & an awesome experience, make sure you ask for Mo. He’ll forever be my Salesman at Ashley’s. Happy Customer 😊
Great quality stuff at an amazing price. We caught the 4th of July sale and my guy Mo showed us around the store and pointed out the best process. He definitely made the process faster and easier.
Gina is the best. Conversation is everything!! I recommend her she knows her work to the “T”. I will be back to purchase again!!!!!!!!
My daughter and I came in to buy her first sofa set and Mo was exceptional! He made sure we walked out of there happy and gave us all the details on when and how we can pick up the sofa set. Go see Mo y’all!
Had a lovely experience at Ashley Outlet working with Alex. She was extremely knowledgeable, personable, and helped me get everything squared away that I needed. Highly recommend
Mo was a great help! He helped us find just what we were looking for. Will definitely be back and will recommend Mo to anyone. Love all of our furniture we decided on!
Adajah and Mo helped me in the store and I found a night stand for a great price. The sales are great and the staff is helpful
Y'all, make sure you come out and see Adajah!! She was so great, very helpful and very honest with what she thought was best for us! They really make sure you have the best experience.
Gina was awesome! Very knowledgable, helpful and friendly! Thank you Gina!!!
I called in to reorder a few pieces I got before to complete my sets and it was very easy to get someone on the line… The Associate was so helpful and answered all my questions!
I had a great time shopping yesterday. Went in to buy my niece a new sofa and left with a new sofa, 4 wall decorations, and 4 barstools for myself lol They were so helpful and patient.
Got a good price for the furniture I bought BUT… getting my one small love couch has been the worst experience I’ve had with a furniture company. The day before the first scheduled delivery, I told them to call my girlfriend when they arrived because I was at work and was unable to answer. They arrive 5 hours late and what do they do?? Call my number ONE time and then leave. My girlfriend had been waiting at the apartment complex all day waiting. I call and explain the situation. They said there is going to be a $80 rescheduling fee. FINALLY I get the rescheduling fee waived and reschedule the delivery for another week out. This time I make sure they know to call my girlfriend. The day of the SECOND delivery. They said the couch would arrive between 11:00-2:00. Fast forward. After 9 phone calls and trying to get updates, missing a dinner reservation, we decided to leave the apartment at 7:00PM to make sure we weren’t going to miss a show we had tickets to. We get a call at 7:50. 7:50?!?! Saying our delivery has arrived and is waiting for us. Of course we were already gone and now we have to reschedule AGAIN. And I’m sure they’re going to want to try and charge another $80 rescheduling fee. TLDR; this has been the worst delivery experience. Now on our THIRD try to get one small love couch delivered. I have zero faith it will be delivered this time.
Tina and Adaja were great!!!
Gina was fantastic, made ordering very easy. Saved me time and money.
I brought a pillow top mattress from Ashley furniture I can't wait to get my pillow top I fell in love with it instantly previously I purchased a memory foam from another website and it was horrible 🙃
Had a great experience at this outlet store. Gina is awesome!! Her knowledge of the products they carry and advise is second to none. Highly recommended!!
I came to the Ashley Homestore outlet looking for a recliner for my 90 year old mom and was assisted by Gina. She took her time with me, let me try out the recliner and answered all my questions. It was actually a very relaxed experience and I would highly recommend her if you need help with your furniture search!
The customer service worker name was forest and he was very helper and he broke down all the payment to my mother and explain to her where she can understand I would give him all 5's
We had such a good experience! In the store we were helped by someone named Mo and he was fantastic. The delivery process was also a week ahead of schedule which was a pleasant surprise. There was an issue with A part of the couch and they delivered a brand new part in less than 6 days! All the delivery folks were so friendly and helpful. 10 out of 10 recommend! Thank you!
We visited Ashley Outlet to find a queen bedroom set for my son who is graduating from high school Mo Sutter was very nice and professional The set we picked was very nice and affordable. We will also receive it on a timely manner. Great place to buy furniture. We will go back!
My husband and I came in looking to find a specific color couch and possibly a dining table. With the help of Moe Sutter and his amazing customer service we were able to obtain the sofa and loveseat we wanted and the dining table with bench that the kids wanted.
In this place they deceive people when they buy products they say things that they are not going to comply with and also the manager of this place is very rude.
My experience tonight was the greatest I have ever experienced since I moved to Charlotte. I’ve visited this location and the sales rep by the name of Gina assisted me the entire time. Sadly it turned out with my situation I couldn’t make the purchase at the store. Gina however showed me ways in which I can receive the merchandise even though she wasn’t able to make a commission on the transaction. I wasn’t able to buy my stuff at the store I had to make the payment online and she even showed me through that process. Bear in mind she was not going to make anything on this transaction . Gina was friendly she was kind she was patient she was honest she was smart she was very competent and she was most of all a pleasure to work with. To be honest I need to find a way to make this purchase at the store she needs to make a commission for her hard work she deserves it . If you go to the South Boulevard location be sure to ask for Gina. Gina if you see this just know that I love and appreciate you. Samantha a.k.a. the girl from the Caribbean🤗🤗🤗
We found exactly what we were looking for and from the sales floor to delivery and assembly, everything was seamless. This was not our first time purchasing at this location and I'm sure we'll be back when the need arises.
Went to the outlet store looking for a black dresser. When I walked in I was greeted then told to go to the back (clearance area) to look for one. Walked around the store didn’t see on. When I walked back up front I was asked did I see one online? I showed him the one I wanted to see if they sold it in stores. He said no so I left to think about what I would do next because he needed a dresser urgently. I was a little upset when I went back in. He basically just pulled up the item and told me I would have to light assemble like put the drawers together. I’m like okay cool. He didn’t advised or go over the product details. Fast forward to delivery day. The delivery men dropped off the dresser asked for my signature and left. When I saw the box I was like this looks like more than, just needing the drawers put together. Secondly I wasn’t even offered the option to have someone put it together for m. Thirdly now I have the dresser together and it barley comes to my knees. This isn’t considered a child’s dresser. Good customer service would have one seen I was upset and went over the order a little more with me. Now I’m waiting to see if they will let me do an exchange if not I’m stuck with this little dresser that I can’t use. Update: Still having issuing with returning the dresser. Don’t buy from them unless you are exactly sure and certain that is what you want. I will not be coming back to shop here.
Experience was great. I liked that when I came in I wasn’t pressured to buy anything they let me shop at my own pace. I was able to get what I want and was in stocked to be delivered this week which was a plus! I’m excited to get my bedroom setup
This process was super easy and quick. My sale person name is Gina and she definitely rocks.I absolutely love her spirit and personality. If you need someone to professional take care of you please request her.
Awesome store, lots of collections, lovely staff and very helpful. The best Ashley store i visited. If you need to buy any furniture come here they help you the best. They some nice collections in clearance section for very good prices.
Gina was a pleasure to work with and helpful. Would definitely go back again!
I purchased an entertainment center from my amazing sales manager Regina Carter. I was very particular in what I was looking for and she was very patient with me while also helping me find the perfect fit! I love the entertainment center and looks perfect in our home! Highly recommended Regina for knowledgeable, helpful, and charismatic sales assistance! Will definitely be reaching out to her to help me on my next Ashley furniture purchase!
Found 3 blankets on clearance… 2 blankets were $19.99 and the third one i had was $5. I chose the $5 blanket and the worker stated I had to buy all 3 blankets in order to get the 1 blanket for $5…. She also stated someone came into the store and marked out 19.99 and put $5 on the tag (Who has time to go into Ashley’s & change prices) don’t know why she did this but I’m very upset about it. Any other store would honor the price! Hate I didn’t take pics. Other than that, Gina was extremely nice and helpful! Hate she had to clock out
Gina, greeted us with a warm welcome and smile. She is very knowledgeable about the products and listened to our needs. People like Gina that have a passion for helping people are truly rare gems. Common courtesy, manners and respect for one another is hard to find.Throughout this pandemic she has risen like a phoenix from the ashes. Because of her and the team she works with I will be telling all of my friends about this place. And to ask for Gina when they get there!
If you want to wait months for furniture..this is the place
Ashley HomeStore South Blvd-Charlotte NC location was absolutely phenomenal! I was immediately greeted when I walked in by Mo and he offered to assist me. Mo provided prompt and professional assistance when I was ready to make my purchase. Mo was extremely helpful, patient, and knowledgeable. I went to four furniture stores but decided to purchase at Ashley because of Mo’s top tier, white glove, second to none customer service. The store was busy but Mo was very attentive to everyone and the purchase process was efficient in a no pressure environment. I did not feel rushed or just like “another sale”. Mo was honest and up front when answering all of my questions. I was educated on the choice of my furniture, the delivery process and the cost of the purchase. I left the store feeling comfortable and confident thanks to Mo!
Amazing customer service. I came in to get a new Mattress and they were able to recommend the best one and show us the difference in mattresses. I bought a mattress and can’t wait for it to be delivered. Thank you and I’ll definitely will be coming back for more furniture.
Purchased furniture at the south blvd outlet store. The first problem came with the delivery of my items. The items were delivered almost 2 months after I was told they would be. Sandy was my sales rep. She was actually great in doing everything she could to make it right. I financed through their financing company Acceptance now. I had an issue which I contacted acceptance now about and the account manager claimed she wasn’t able to help me. The manager of Ashley, Alex, claimed that she would be able to help by escalating to corporate and that I would receive a call from someone from corporate. No one called. I’ve called 4 times to speak with Alex again. Each time some one tells me that she either not working and will give me a call when she returns or she’s busy and they’ll leave my number for her to call me back. Still nothing. This process went terribly and their follow up is even more terrible. Will not spend my hard earned money here again.
Well when I went to the store I didn’t think I was going to get approved but I did I was so happy and the guy thatHelped me was very very good he was patient with me and he just helped me he was fun to work with and I felt like I gained a friend that day I really appreciate y’all giving me a chance to on your furniture and I plan to be a long time customer and thank you again and please give Forrest 20 stars he was great marvelous he’s just really really great guy thank you and y’all got a blessing there thank you and have a blessed day
Mo was my sales associate and my experience in the store was great. The issue came in with the delivery process. The first issue was when I had a delivery date with a time frame from 7:30 - 10:30. The delivery guy called at 7:15 and I missed his call. I tried to call the same number back and it was disconnected. My items were automatically rescheduled with no notification to me of the reschedule. I called customer service to find out the new delivery date. Which was also canceled. I then received a call asking if they could do a partial delivery. I agreed to the partial delivery but was never given a timeframe. The day of the delivery I received the partial delivery. I told the delivery guy that the chair that I had ordered was not going to fit in the space I had available. He agreed with me but never mentioned to me that would be my only opportunity to return it, instead he asked me to sign and left. I called customer service 10 minutes after he left to return the chair. I received an email the same day saying that I was stuck with the chair and they will not return or exchange the item. At this point I have called to cancel the remaining items on my order with the exception of the chase that completes my sectional. I will NEVER do business with Ashley again. This experience has been horrible! The lack of communication and poor customer service is totally unacceptable.
Mo was great! Simple and easy
Gina is the best salesperson ever!!
Had a great experience. Greeted immediately and helped by Gina who was amazing. I will definitely be back.
Terrible, terrible, terrible! The sales process was fine...in November! They said it'd be 30 days...and now it's the end of February. Come to find out common practice with Ashely HomeStore is up to four months! We were straight out lied to. They have brought pieces of our furniture and we were told they "did not have the time" to put it together even though that is what we paid for. When addressed with customer service they were apologetic and said we'd be "reimbursed" AFTER we receive all of our furniture which who knows when that will be?! Worst ever, I will tell everyone I can DO NOT shop here!
Adajah helped us purchase our sleeper sofa. She was very pleasant and super efficient. We came in for one specific item but she showed us something else that was comparable and available way earlier than the original item.
My wife and I had an awesome experience shopping at Ashley Homestore Outlet on S Blvd in Charlotte NC! From the time we walked into the store nothing but love, professionalism, knowledgeable of products and trends, and professional courtesy! I would highly recommend this store and ask for Chad the stores GM and sales associate Devon or Alex! Outstanding Service! Tell them George Washington sent ya! You may get a discount! Seriously! Keep up the great work Devon!
Shopping and sales experience was great, but I am incredibly disappointed and frustrated with the customer service. Installers only installed one bolt on each couch leg when there obviously are supposed to be two (see picture). When the couch broke because the legs could not support weight with one bolt, Ashley would not come out to repair the couch. When we attempted to install a second bolt on each leg ourselves, we discovered a manufacturing defect... the second bolt hole was inaccessible (see picture). I imagine the installers came across that problem and did not inform us but rather went for the quick fix. When we brought our concern to Ashley again, they did not make any effort to repair or replace the couch. We do not recommend shopping at Ashley and will not be returning costumers.
Shopping and sales experience was great, but I am incredibly disappointed and frustrated with the customer service. Installers only installed one bolt on each couch leg when there obviously are supposed to be two (see picture). When the couch broke because the legs could not support weight with one bolt, Ashley would not come out to repair the couch. When we attempted to install a second bolt on each leg ourselves, we discovered a manufacturing defect... the second bolt hole was inaccessible (see picture). I imagine the installers came across that problem and did not inform us but rather went for the quick fix. When we brought our concern to Ashley again, they did not make any effort to repair or replace the couch. We do not recommend shopping at Ashley and will not be returning costumers.
This place is a scam, scheming store. I bought a power recliner December 4, 2021 and and the motor stopped working before Christmas. I bought the protection plan for both chairs that I purchased. I have since been told it was an ‘as is’ item. Why would you pay full price for an ‘as is’ item? They never told me it was an ‘as is’ item, nor is it on my paperwork anywhere. They just want to make a sale. We spent over 2000.00 for 2 chairs. One is a piece of junk. I would rate them a zero if it was possible.
Nice staff and great manager.
Mo was my salesman he listened to what I had to said and what I needed. He showed me different chest dressers and I end up finding the one that matches with my bed and said it could be ordered. I enjoyed his personality and expertise in knowing his job. Thanks I will be back.
Mo was our salesman and he did an outstanding job helping our daughter find and secure a living room set. Very patient and professional but most of all he is a good listener keying on what she was saying and actually caring about her. Recommend Mo!!
While looking for an affordable couch after abruptly moving, I thought I found what I wanted at Ashley, and I did, but the process getting it was absolutely unacceptable. When I first entered the store I wondered around looking for someone to help me. Finally (who I assume is) the manager asked if I needed help and I said yes. He went and grabbed someone from the back who was on her cell phone and seemed annoyed she had to help me. She did, however, and we placed the order to be delivered in a few weeks. Perfect timing because I had a friend coming to visit my new apartment. Well, the movers show up and since it wouldn’t fit in the elevator, after watching one of them man handle it over his head for approximately 30 yards alone, they couldn’t possibly carry it up 2 flights of stairs with two people. They loaded it back on to the truck assuring I’d hear from Ashley about next steps. Days went by of me calling customer service representatives trying to figure out what was going on who were rude and less than helpful. I finally read the online policy that stated if it was over 3 flights of stairs they couldn’t deliver it. Let me remind you, mine was 2. I called the store directly and was told that the lady that sold it to me would call me back because I was indeed correct about said policy and they should have delivered it. Instead of calling me, she instantly put in a new delivery request to have it delivered A WEEK LATER to avoid an upset customer and what probably would have been an unpleasant conversation. After my guests had arrived and left, the day before thanksgiving when I was supposed to leave town but I wasn’t going to chance it being delayed ANOTHER week, the couch was set to be delivered. No call, no explanation, just this is what it is. Needless to say, I am very disappointed in the customer service I received at this specific location. The second movers took it up the stairs no problem and I have no complaints about the couch which is the only reason I’m giving 2 stars. Take your business elsewhere. They may have good prices but not worth the horrible customer service.
Sande exceeded my expectations. Great deals and awesome customer service. Walked out of there with bedroom furniture, mattress, lamps, end tables, side tables and a recliner. Would recommend this store.
Spent 30 minutes in the store and received no service. There were 3 sales employees available. The other customers were spoken to. I plan to spend my money elsewhere.
Sales associates were nice. Good selection on furniture
I purchased a couch set back in August. I have already had to wait an additional month to receive my order on top of that my phone number was transposed in your system. Therefore when I received my first order I did not get a notification thankfully I was already home. I noticed this mistake and have called Ashley furniture not once but twice to get this corrected. Today I was supposed to get my couch set delivered once again I did not receive notification because your company keeps texting the wrong number. Which is not my fault in my paperwork the number listed is correct. I’m beyond frustrated and disappointed in your company and the lack of willingness to solve customers request due to I have contact your company to have something corrected that was not my mistake. I just called again and the order was attempted to be delivered not even during the timeframe I was advised. I was contacted yesterday by a phone call once I did not respond back to a text(due to once again incorrect phone number). She told me my order will be delivered between 3pm-6pm. They attempted to deliver it out of that timeframe therefore I was not home. I honestly have no trust now in what you guys say you will do and will never purchase another item from Ashley furniture. This was my first purchase and will be my last.
I recently purchased a sectional at Ashley home story outlet, the service was exceptional!
Don’t buy here! I got a desk and is still in the box, never opened and they won’t give me a refund! After 10 days of purchase.
I have not ever been to a store before where the staff started arguing with me and were so rude. We went to the store with the purpose of purchasing a sectional that we had decided to go with. Obviously, they are not getting our business...
My experience at Ashley’s Furniture Outlet was Awesome!! My daughter and I walked in and was greeted by Gina. She helped me find a dinette set that fit my taste and budget. They’ve set it up for me to receive my dinette set in 2 weeks. It’s scheduled for delivery this week and I’m so excited. Gina and the staff on South Blvd were Great!! 5 out of 5 stars
No one wanted to assist with sale never again
If you have any issues in this store Chad Roberts will make sure you are 100% satisfied awesome Customer Service!
I worked with Nicole she was very pleasant and knowledgeable about the furniture displayed on the floor. She answered all of my many questions and even researched shipping of my furniture after purchase. I will definitely be revisiting for more furniture in the future.
(Translated by Google) I like the furniture in that place, too bad I walked the whole store and I didn't find a single employee who asked me if I needed anything. (Original) Me gustan los muebles de ese lugar, lástima que camine toda la tienda y no me encontré ni un solo empleado que me preguntara si necesitaba algo.
Sande exceeded my expectations. She was extremely knowledgeable about all types of beds, mattresses and furniture right down to the type of wood finishings. I was extremely impressed and must say that it was welcomed surprise.
I have bought furniture from Ashley on two different occasions and I have been so satisfied with my furniture and the customer service. They really made sure I got the fest deals. I would recommend Ashley to all my friends and family.
Great prices and I’ve had beautiful sectionals both times
I paid (about $1500) for my furniture and waited 2 months for delivery. The delivery company JC Trucking Services LLC is absolute garbage. 1st delivery- They didn’t follow instructions to call me with delivery. My building and elevator are fob access. 2nd delivery- they called but hung up on my son with him giving directions. They were right around the corner. They stopped responding and now my furniture is back at the warehouse. No one from Dock Leadership at the delivery company cares enough to respond. Now it’s time for a refund. This is absolutely outrageous. Ashley Furniture obviously doesn’t care because from these reviews, NO ONE IS SATISFIED. I will tell my experience to everyone who will listen to NEVER deal with this store. Ashley Furniture doesn’t care and neither does the delivery service. How could they ALL be unprofessional? NO ONE CARES. And, Bonnie Bailey with customer care stopped responding as well.
When you put coouple sofas and rest of them at brand new price, it should not be called outlet.
The worst experience buying a sofa!! I bought a sofa on May 15, 21. It took 2 months to be delivered. The same day I reported that the sofa was damaged. So, I opened a request and they told me they were going to deliver a new sofa in a few months again due to the pandemic and I patiently waited more 2 months to receive a new sofa without damage. To my surprise, on the second attempt at delivering a sofa that should have been new, the delivery man himself opened the box before taking the sofa to my apartment and saw that this supposed new sofa was even worse than the one I had in my apartment. On the same day I opened another request and I was told that a third attempt would be made to deliver a new one. The same employee who came to deliver the third sofa opened the box and saw that the third one was also damagedd. In this third attempt to get a decent sofa with no damage, I refused the delivery again and said I would ask for a refund of the amount that I paid. So, I made a request and the person told me that the full amount would be refunded to my account after picking up the couch at my house. But I just checked my bank statement and saw that the amount was not fully refunded!!! It's missing almost $100 dollars!!!! I am extremely angry about this whole situation and disappointed with the customer service. I waited 4 months, paid cash in full for a new sofa and tried to receive it for three times. It was horrible and I still have not been refunded the full amount. It was not my fault that the purchase was not concluded. I just wanted a new sofa with NO DAMAGE!!!! Thanks to all this misfortune and all this time with no solution to my problem, I'm having to sit on the floor, as I'm without a sofa and without the full refund of the amount spent on this purchase. It's unbelievable that they could even keep 100 dollars of mine after all this time and upsetting situation that I have been going through because of ashley homestore. On top of that, yesterday they delivered a box in my home with parts of the sofa and said that it was a mistake and I have to dispose them. The customer service never can help, they always say they are sorry, but there is nothing they can make. It is the worst customer care and experience that I have ever seen. I will never recommend that store for furniture, and I will never buy in this place again.
Forrest was phenomenal as well. Another five star experience!
Edit: don’t buy furniture right now, it won’t arrive for multiple months :( I was greeted kindly when I arrived, Chad was very friendly and helpful. I never felt pressured to buy. I purchased a sofa and felt really good about my decision, Nicole gave me all the info I needed and was very kind while checking out. Great experience!
Great service and didn't make us feel pressured into buying anything! We felt comfortable and cannot wait to get our furniture! Thanks for a great experience!
We were looking for just a bedframe. As soon as we walked in we were greeted by Alex. She was extremely helpful, respectful, personable and knew exactly what we wanted when we described it to her. She brought us right over to it and had to be pulled away to assist another customer that was already there, which is perfectly understandable. However, then the GM of the store came over and was not at all Alex. He didn’t know that I too am a salesperson and gave off such a bad vibe. First he says “hi I’m the GM and welcome to my store” which is a touch of arrogance to me. Then he proceeded to be very vague about the warranty cost, shipping, and bundling discounts. Saying “I don’t know what it would be until we work up a quote” and “if you finance for something like $4000 I have a better chance of getting you a finance loan, then for just $1000.” He was extremely overly pushy when exclaiming to us to buy the night stands and dressers with the bedframe saying “most people regret it.” We don’t have enough space and I told him that. He eventually left and tank god Alex came back. We did some more chit chatting and then she worked us up a quote and broke out the warranty the shipping and the bedframe along with all the details I wanted to know. Just as we were about to sign for it, here comes the GM. Saying that we would again regret not getting other items. Like for real?! The bedframe with the warranty, shipping, and tax was over $1200. I then had to actually explain myself as to why I wouldn’t fit. All in all, the experience would’ve been perfect if not for the ridiculous ego of a pushy salesman that became a GM. As a sales leader, he should know better and let his sales team take care of it. I highly recommend Alex for everything and all your purchases!!!
The lack of communication between these people is Atrocious, the first time it’s understandable but the second time just makes no sense, spent 3 grand on furniture to be treated as an after thought. I work in a customer service field and can tell you this place missed it by a long shot. Still haven’t received my delivery that was supposed to be delivered the 12th. I understand that things happen but im more upset that they didn’t even attempt to call me or tell me my order has been rescheduled, not only that we have to wait 7-10 business days to cancel something we never received. I would fully recommend taking your business elsewhere because this doesn’t make any sense to me.
HORRIBLE HORRIBLE PLACE! Never shop here if you can help it.. I paid off my furniture back in March and to this day I have not received my furniture and it’s been 6 weeks months! Manager in store doesn’t care and showed no interest in being concerned on why I haven’t received the furniture I payed for.. Currently getting money back but wasted a lot time and energy with horrible customer service
Great customer service, high quality product
My experience at Ashley's was great... Awesome..... The sale person was so professional and patient... Highly recommended
The customer service is phenomenal. The furniture is of high quality and the prices are affordable! Nicole and Bradley are amazing. Bradley is always looking out for what works best for his customer...never a pressured sale. He's the reason why I shop at this Ashley Homestore Outlet. I won't buy from anywhere else! Nicole knows her products and always greets you with a smile. Once you stop by, you will be coming back for more. I've purchased my entire living room set, kids dressers and mirrors, bar stools, large desk... etc. I'm so glad that I found this store!
Sometimes first impressions fool you. After my first visit I’m Luke Stephanie would have given it to a 2star review. I had a couple of simple questions that I could not get a straight answer. We are close by so I thought I would walk in one more time. People were friendly, service was amazing, we were able to pick out what I needed for my living room after about half an hour of “struggling” to figure out exactly what I needed. Couldn’t be happier. Glad I didn’t go with my first impression
Very nice people. I enjoyed the experience especially since I just moved into my first apartment.
Walked in and received help immediately. Shared what we needed, found it, placed the order and was out very quickly. The biggest plus is that it will be delivered by end of the month.
I purchased in full a sofa from this establishment in April 2021 along with two pictures. Once my sofa arrived, I noticed that one of the delivery guys dropped my sofa on the concrete from the truck. They began to argue a bit saying " you see how easy that is, remember this is brick right here". I responded" yes, because my mother will be extremely disappointed if there is damage to this couch (as she gifted me the money for it). I scanned the couch to check the area where I noticed it fell and didn't see anything. I signed the release documents and the delivery guys left. Five minutes later, I noticed a long vertical scratch in the front right leg of the couch. Unfortunately I didn't notice the front details if the couch (sigh). I immediately called to speak to the delivery guys and was informed that there is nothing that they can do since I signed a paper staying that the couch was fine. I am so appalled that I spents over $1000 for a couch and two pictures that I waited 3 months to recieve and now Im forced to look at a scratch that I didn't create on my furniture. I will tell everyone to not waste their time nor money at Ashley's homestore as customers are NOT their first priority!
Wonderful experience! Thank you to Forrest Tindell for his help. He’s a great decorator but even better in customer service ice!
Love this store.!
I just bought a five bedroom house and need furniture. I walked through the whole store and not one salesperson talked to me.
Ashley Homestore deliver my furniture but a middle piece was missing from my couches. I was the last delivery. They never reached out to me. I had to keep calling them anout my missing piece.
Moved from New Jersey & I found my favorite place to get my furniture. I got my bed room set with mattresses, TV stand, & work desk from them. I'm going back to get my couch set for my living room. I want to thank everyone for treating me like family but I want to give a big shout out to Fany Pego for helping me pick out the right bed room set & responding to my e-mails about my order, when it's coming, & the total process.
DO NOT USE ASHLEY HOMESTORE.We ordered a sofa on March 15th - they told us to expect it in 8-12 weeks.For weeks, we have been calling to check on the status of our delivery, and nobody can seem to give us an answer. Each time we call, we receive different news and are left on hold for hours upon end.I just called (it's been 14 weeks), since the last agent we spoke to said our sofa should have been delivered yesterday. Today's agent told me the sofa is now OUT OF STOCK and will not be back in stock until July 26th (it's now June 21st). Even better, she said that only FOUR sofa's are available when they get restocked. She then put me on hold and had my call transferred. I've been on hold 2 hours.Nobody updated or told us this news throughout our waiting time. Their communication is absolutely shocking. None of the staff care to resolve your issue, and it's impossible to speak with any kind of manager/supervisor.I will NEVER shop with Ashley again. If you cannot manufacture or supply furniture to your customers who have PAID then you should not be taking orders to begin with.
(Translated by Google) There is not much variety (Original) No hay mucha variedad
I strongly recommend going to another location. This sales team will say anything for a sale and lacks customer support. The manager Bradley Sullivan is no better and tries to coerce customer into purchasing more items and offering a slight discount if they have a customer service issue. Save your money and go to ROOMS TO GO. Worst experience I have ever had purchasing furniture. They should be ashamed of how they treat people.
Got a large amount of furniture here for our new house and they have unbeatable prices and hooked us up! They were super patient both times we went in with our 2 young kids. They were running around like crazy and I was so embarrassed. Great service. Roderick was our salesman and he was a pleasure to work with. He ended up ordering us the wrong bed for my son so I was a little disappointed regarding that, and our dining table didn't come when it was supposed to, several weeks late. But that was nothing to do with them so we are happy satisfied customers! I loved how fast we got all of our other furniture and was able to take a lot home with us that day in the Uhaul. Check them out for good quality discounted furniture!
(Translated by Google) Terrible service. I bought a set of furniture more than 2 months ago and they have not arrived and when one calls the lady from customer service and credit, the only thing she can say is that she does not know how to give information because it does not correspond to her. They cannot give an exact date when things are ready. But well they are tempted to receive punctual payments but they are not punctual, I am about to give the last payment and the furniture does not arrive. It really is a disappointment and terrible service. I never buy in that store again, it was the first and last time. Seeing the reviews is even more worrying than bad 😢 that is not done. (Original) Pesimo servicio. Adquiri un juego de muebles hace mas de 2 meses y no han llegado y cuando llama uno la señorita de al servicio al cliente y credito lo unico que sabe decir es que no sabe dar infomacion por que no le corresponde. No pueden dar una fecha exacta de cuando estan listas las cosas. Pero bien que estan a tentos para recibir los pagos puntuales pero ellos no son puntuales, ya estoy por dar el ultimo paga y no llegan los muebles. En verdad es una desepción y pesimo servicio. Jamas vuelvo a comprar en esa tienda fue primera y ultima vez. Al ver las reseñas es aun mas preocupante que mal 😢 eso no se hace.
I just ordered the bed set is now selling over price at online. It was the same store, same website and same style of items, but price in store wave big different. Online guarantee price match, when I requested to fix the price, both seller and store manger said they can't, cause they was a separate owner. They forced client in the way they are selling, $200 dollars just are stealing! They also said I had to pay 10% re in-stock with items that I want to return. The funny thing is I did not sign for a contract a term of conditions for purchase. My order can't even track online. SCAMM!!!!!!
Sales representative gave sincere advice and negotiated reasonable deals on furniture with great customer service.
Excellent service. Staff was super friendly and helpful. Was looking for a mattress. Manager Mo Sutter made the entire experience nice.
Ordered 6 thousand dollars worth of bedroom furniture in January. Was told 4-6 weeks would be my estimated delivery but that someone would be in touch with me. We’ve called for updates several times (only got a hold of someone once mind you) and were told our salesperson would call us and that never happened. Here we are two months later, already have their credit card now against my credit but nothing to show for it, no one to tell me when I could expect delivery but I’m being told if I cancel my order it’s a 500 dollar charge. I’ve seen havertys deliveries in my neighborhood several times these past few weeks, I completely made the wrong decision by going with Ashley’s and now I’m stuck. Telling everyone I know about how terrible this experience has been.
The delivery people did not put my bed together correctly. They told me that one of the slats was extra for if one broke. The other people fixed it...so I pray. They persuaded me to use the 90 day same as cash, but what they didn’t say was that they don’t take out 3 equal payments.
Kali the manager in store really helped me address an issue i had with an order. Went above & beyond her job duties. Glad that she is in the position she is in well deserved. Thank you so much for your help Kali great representative for Ashleys! Will definitely be back to make orders!!
If you're looking for nice furniture that is a bit cheaper than other retailers then this is the place to go. I got a couch here to put in my apartment and it was well worth the money. PETER was very helpful and has continued to be helpful as I continue to ask him different questions. The shipping was supposed to be a couple months and I ended up with my couch in just over three weeks. While delivery time is out of their hands, I believe they did an excellent job.
Horrible!!!! 2 months of waiting and this is what I got with my bedroom suit! Mo was great when we went...Mo, honey!!....go to a different job where u are valued!
If I could score them a negative 100 I would! The store manager will make you seem everything is great and then it'll take months to receive your product! There is better furniture other places....Facebook market place or Value City. Value City was much better than this place! I can't believe I wasted money here. The product is FLEMSY!! Please shop somewhere else. You can even tell the workers are under paid and THEY know people are being tricked into buying their merchandise.
Do. Not. Shop. Here. Please read BBB reviews before you buy from here. They harass you into buying things you do not need and then it takes 2 months to receive the product. You will get NO UPDATES while you wait and you will be lucky to get the product without damages. If you do buy from them HAGGLE THE PRICE LIKE HELL! DO NOT pay the sticker price because the product is NOT WORTH IT! It's particle board made in a warehouse without care. The workers there are nice and I'm sure they are UNDER PAID! Do not buy from the new store manager as he will try to get over on you! There are better places and I regret buying bedroom suit from them!
I will NEVER order from Ashley's Furniture again from Customer Service to Management to the Shipping Department! THE WORST EXPERIENCE EVER! Do NOT Shop Here!!
I am in absolute disbelief about my experience just now at this Ashley Home Store. I walked in to do some preliminary research on bed frames for an upcoming move and bed upgrade. The general manager, Bradley, approached me and asked if there was anything he could help with. This not being a “buy” trip, I said “don’t worry about it.” I can’t imagine what Bradley’s upbringing was, but immediately he launched into a diatribe about how that’s no way to treat people, how rude I was, and to “kindly get the hell out of my store.” Who’s the rude one here? The shame is they had some attractive pieces, but I’ll be taking my business elsewhere.
Looking for a great last minute deal to surprise my parents. Forrest T. was very friendly and helpful and we found exactly what we were looking for. The store was neat, clean and had many beautiful furniture pieces to choose from.
As soon as I stepped in the place I was greeted by Mo..excellent customer service off gate! I was looking for a table...GOT IT!! Credit approved , got exactly what I wanted and the whole process only took about 30 mins maybe less..if you come here ask for him he's great..Thanks Mo!!
My husband and I spent over 20 minutes looking around the showroom and the employees who we’re not even busy who also even made eye contact with us didn’t even greet or approach us to asked if we needed help.
A pathetic company... one chair to replace and they wouldn’t do it... NEVER will I ever buy from them agin
I do not recommend this store. The salesman (G. Robinson) has no clue of what he is doing and will mislead and misrepresent the merchandise. He then denies what he told you. There IS NO ONE in the chain of command that you can call to get satisfaction. their customer care site is a joke (we care at Ashley). My wife and I purchased an outdoor wicker set consisting of 2 chairs, swivel loveseat and table. The price on the table was $699.00. We ask the salesman a number of times "that price is for all 4 pieces"? Each time he said yes. Unfortunately, the day it was delivered we found out the price was for the swivel loveseat only. After calling the store for an explanation, the sales manager stated the set was individually priced. The salesman denied saying all pieces were included in the price. We did not accept the loveseat and ask for our money back. At first they were going to charge me a 10% restocking. fee, but I persuaded them it would not be in their best interest. They not only mislead and misrepresented the sale, but also the falsely stated the price for the outdoor furniture set. I wouldn't recommend that store to anyone and would highly suggest everyone stay clear. You will only regret it later.
Not ideal OUTLET prices...especially in today's climate. I need a good deal! Update* found the perfect couch and it didn't take all year to have it delivered and set up! Very happy.
Just not good please go elsewhere and shop.
Store manager Mo is horrible and hung up on me when I was inquiring about a purchase I made in cash 9 weeks ago for almost 3000. I feel like they stole my money as they never contacted me with updates and when I call they give the same excuse about Covid when other furniture stores are delivering. I am awaiting a call from corporate. Be careful buying from this store.
Staff was OK, but giving them the benefit of the doubt was supposed to have a 3 week delay for some furniture that was back ordered. 3 months later they can't figure it out and waiting on my refund. Better off going somewhere else. *Update* Got the dresser delivered finally, and it was damaged. Had some chips and one of the drawers were broke. I went ahead and added the photos. Ashley furniture is trash and dealing with their corporate is mind numbing, while trying to get a refund. Update If there is an issue best bet is to go through the store. Their corporate offices are completely useless. The store was able to get me a perfect condition floor model and got some money back.
This store is a rip off. They say that stuff is free and it isn’t. They always saying they are giving a discount but god knows all things. I wouldn’t buy nothing else from Ashely furniture. They are scammers and liers. I wouldn’t recommend anyone to do business with this store on south Blvd. Do not do business with Mo.
Its been such a horrrible experience shopping at this store. I ordered a bed and matrass way back in August. I was told I would get the first delivery on September, which they later called and said they could not make it to my stop because it will be late by the time they get to my house. They have been unable to give me a delivery date since then. When I call customer service, they keep giving me a delivery date estimate and I am still waiting on my delivery. I wish I could give a 0.
I am highly aware of the barriers that businesses have to overcome with COVID-19 but I purchased a desk and shelving unit, money up front, mid August and was told my delivery would be here within the first week of October- a date I was completely understanding of. The day before delivery, I received a call that they would actually be delivered on the last day of October. Not great news but better late than never. Except on the day of delivery, despite the tracking info stating both items were on their way, only the shelving unit was delivered. According to the delivery men "the desk didn't make it on the truck". I called the help desk immediately and was told they didn't know where my desk was. After being tossed around from representative to representative, I was informed that the desk would be delivered on November 11th. Well today is the day and NO confirmation email or tracking information. Of course, I call in again and its the same answer "we don't know". Well I do know that I'm never giving them my business again. Why offer something you cannot sell? I've been working from home in the main living space on the couch since August because this desk never arrived! I've been an inconvenience to my household for months because this company was COMPLETELY an inconvenience to me. The only decent part of my experience was the incredibly patient salesperson at the outlet, Peter, who sold me the desk and its not possible for him to have known this all would've unfolded so I can't hold this against him. But if you want to get what you paid for when you are told you will get it- simply because thats how a BUSINESS works- ho somewhere else. I know I am.
I've been waiting since July for the products I ordered and since then there have been delays. I got a damaged coffee table the first time, the second time it came back damaged again, and for the third time they sent me the damaged piece by mail, now we have to wait for them to come to assemble it, another 2 weeks. Another table came incomplete and they also said they would send it by mail two weeks ago and it still hasn't arrived. I've been waiting for everything to arrive for almost 3 months.
Quick, prompt service!!
Although tags state "Take Home Today", this equates to 6-10 week turnaround time. Pathetic! Also 3 different prices - retail, online and Homestore (Outlet). With this philosophy, cannot imagine the doors remaining open much longer Super frustrating experience...
I've never left a review for anything before, but after this experience I felt compelled. I purchased a piece in July with the promise that it would be delivered in August. August rolls around and two days before the piece is to be delivered they push it to October 2nd, fine. October 2nd comes and goes with no communication or reminder or time window. On October 3rd, when I am out of town, I get a text that my piece will be delivered in 15 minutes. Obviously I couldn't make it and call customer service the following week. I was told that they could deliver it in a month so I kindly asked for a refund, the lady on the phone was very pleasant and put in my request telling me someone from the store would call in the next 24-48 hours. Well, it has been a week and still no call. Avoid this store at all costs, horrible with communication and they do not care about customer service at ALL. Try a different chain or Ashley.
UPDATE: as of today October 10, if I could give 0 stars, I would. So after everything we went through, nobody called us back from the refund department. After multiple calls to both store and corporate office, the delivery of a replacement was finally scheduled and delivered in September. You would think that would be the end of this horrible experience- wrong. The saga continues. The high quality product (as advertised) was defected and couldn’t be assembled. At that point I told the delivery guys (super nice and professional) to just replace the defected piece with the one from my accent cabinet that they were replacing. To my surprise (not), the old cabinet (which was being replaced) could not be disassembled because it was all glued in!!!! So then, when we called to reschedule yet another delivery for a replacement, I have been told that it was schedule for October 10. Today, October 10, no delivery or signs of an accent cabinet. When I called to complain, I have been told the new delivery date is end of October!!!! now, 4 months after the order was originally placed, I am still without an accent cabinet and being bounced between the store and the corporate office. TERRIBLE!!!! at this point, we have asked for a full refund (again) and have been told that one cannot be granted - just store credit. Who in their right mind would want to deal with them again!!!! Now I am waiting for a manager from the corporate office to call, because the store manager (Kelly)told me she cannot do anything for me, while being extremely rude and I had to ask her multiple times to stop interrupting me and listen to my experience. At this point, I don’t even know who can help to just get me my money back, so that I can go elsewhere and finally get an accent cabinet for my house! ——————————————————————————- Terrible terrible terrible experience all around - product quality and customer service. Product was delivered defective (literally falling apart) and even though the pictures were sent right away upon unwrapping, customer service failed miserably in handling a replacement or a refund. First, they tried processing a refund with no luck. Then, somebody said that I was processed incorrectly and they can get us a replacement, which we agreed to (not sure why at this point. Then they gave their best effort to replacement, with a lot of issues and errors, and after more than two months of waiting and countless delivery date moves, we are still waiting for somebody competent to do it right. At this point, we have asked for a full refund and now need to wait for a refund department to get back to us. With how things have been going thus far, I wouldn’t hold my breath.
I ordered furniture from Ashley Furniture Outlet Charlotte NC in August. When I received my dining room furniture I received 2 wrong chairs. Sent them back and received them again the following week. Now I have been waiting for my sectional for which I was advised would arrive Oct 8th, now they are saying it won’t be here until Oct 15th. This is unacceptable and very unprofessional. I spoke with a manager who could not assist with this matter. I am so frustrated at this point.
Great outlet
Terrible experience here!!!!! I won't be back ever!!!! Took entirely too long to get my stuff and I still didn't receive what I was expecting. I never thought I would have this terrible of a time just trying to get furniture!!!!! 0 stars!!!!
Customer service if horrible
The sale associate Gerard R., was awesome and very personal and professional.
So I went to Ashley HomeStore in 5345 South Blvd it was at 7:00pm today. I was going to purchase some couch’s and other furniture and so a employee approach us he was called peter and very nice and Very professional .So we were ready to purchase them with Cash and Peter was asking for help to the general manager a couple of times .the general manager did not want to help him was Had a VERY bad attitude and so UNPROFESSIONAL in front of us The customers. He yelled at Peter so loudly that we left I think they should replace the general manager he’s too UNPROFESSIONAL .I really don’t think that should happen in a place so knowed like Ashley HomeStore.
Bad customer service
Not pushy you can tell them what you are looking for and they will show you what they have. They will give you quotes but not be overbearing to get you to buy if you are unsure.
I Would Advise That NOONE Ever Purchase from this store EVER! I made a purchase back in May 2020. A total month delay. They overcharged my account, I received my merchandise broken and when I went to the store resolve the issues I had had with them they brushed me off and said that I had to call their 3rd party reps (SYNCHRONY) that has the worst CS ever. I will never! Lesson Learned.
If I could give them 0 stars I would. I order my sofa from them on 6/12/2020. Not once was I told that they have to make the furniture once the order was placed until today when I got a call telling me my sofa won't be delivered until the 26th of August. So you have called me twice and told me my sofa won't be here when I desperately need it and you are giving me nothing for the inconvenience that you are causing me. I will NEVER shop Ashley furniture again.
Clean and friendly staff. Prices were better than we expected.
So I purchased a bed and among several other things here. When I got the bed, the headboard was installed incorrectly, (I paid for delivery and installation). I have reached out to Ashley Furniture several times at this point, (more than 5) and filed a BBB complaint. They came out and tried to repair the bed, but the bed is now unstable because the headboard was installed incorrectly. Today they finally came to replace the bed; however, they sent me a bed with a stain on it. I just cant believe how many times this company can screw up. I refused delivery. All I want is my money back and they are refusing that. Saying we are past the return period. When I first reported the issue, it was within a few days of delivery. Mind you I also have the protection plan they sell for this bed. And seems all those extras and just another way for them to get money from you. Should have just installed the bed myself. At least I know I am more skilled as a handy man (being an IT nerd) than the professionals at Ashley Furniture.
If I could rate a 0/5 I would. As someone suggested the actual store experience is a 4/5 but everything else is downhill from there. Wanted a dining room set and would have preferred to have taken it same day from the store however, that wasnt an option. Delivery was supposed to be on the 17th of June and when I called to inquire about the dining room table it was supposed to be delayed and was supposed to arrive on the 26th of June. No problem there. Received a message and delivery was supposed to come on the 24th of June and I was not going to be available. Quickly called customer service and received a deadpan reply "a message was left at your number stating delivery was the 24th and there is no other record of a phone call placed. If you want your delivery rescheduled you have to pay $99 dollars fee". After going back and forth and even going back to the store, the same conclusion. I would suggest not to have anything delivered if you can as customer service is NOT willing to accommodate any changes to delivery (especially when they were the ones that delayed the original delivery date). If you are not picking up your item from the store, don't waste your time.
I stopped by the store in hopes of finding the furniture I needed for my home. The gentleman that took care of me was well mannered, I made a quick decision and bought what I wanted. The prices were great, but when I tried to get my delivery, I was told I could not get my furniture until July 28. I paid in full on May 8, 2020. I was also told that if I canceled my order they would charge me a 10% cancellation fee. I could not understand that. I was not cancelling on my behalf. I was cancelling because they could not deliver. They told me I should of read THE FINE PRINT THAT I SIGNED WHEN I PURSCHASED MY FURNITURE which said that they might not have the furniture I had already paid for. I would not recommend this store to anyone. Their service is terrible. Do not shop at this store. I'm still wondering if I will get my delivery on time. I do not trust their ways of doing business.
Awful experience! The delivery team left with my furniture because of "inclement weather" even though they could have brought the furniture through the garage. The next delivery, I was told the couch wasn't available anymore even though it was supposedly in the truck a few weeks before. Now the couch delivery was cancelled again a couple weeks after the 2nd delivery because the item still isn't available and they weren't able to tell me when it would be. I have called them once or twice a week because I have never been called back when I'm told I will be. Even the sales rep doesn't get back to me about anything. Overall, customer service hasn't been helpful because they imply it is my problem and not theirs.
Team feedback: Thanks Dan Bruening for being quick amazing, and offering delivery at 1/2 off so I can stay within my budget. I appreciate you and Sandy(I believe she said she is the store manager) today. Also, thanks for noticing I was on restricted time, you picked that up without me telling you! I think you're in the right industry and hope you enjoy your career! Thanks so much, great team, great quick experience. Store Layout: Messy but you find what you need, much smaller than the Rooms To Go Outlet so there isn't much to choose from. Also they order pieces from their warehouse so the furniture is not always readily available. The prices are decent! You should probably check around though if you have time.
It was awesome great salesman and great furniture
Sold me a coffee table that didn&'t even have all of the pieces. Now I&'m dealing with a huge piece of garbage in my living room and I&'m out $250. Thanks for nothing.
Great customer service and the sales staff is friendly and knowledgeable. Bill Jones is a great resource and was very helpful without chasing us around the showroom 😂. I didn’t purchase anything that day but I trust his opinion. Great selection and competitive prices for sure. Stop through, I’m sure you can find something to fit your style.
This company is bs. I will let all my family/friends on social media know NOT to ever purchase from this company. I have been trying to call and get someone to answer phone & chat for over two weeks now. I keep getting pending charges and no shipment info. I understand shipments taken longer due to this pandemic. But someone should email or answer the phones. My bed came wrong pieces & wood/slats broke and bed came apart it’s only been 4 months. All the reviews show the same thing. Smh. Never again.
I purchased a dinette set and entertainment center from them. The furniture is nice but what I have a problem with is their delivery system. I paid 99.00 to have it have delivered. But Ashley took no responsibility for their workers who assembled the furniture. They tell you to look at it carefully because once they leave if you find a problem it's on you. Well, in less than a month one of the screws holding front of one piece came out . No back screw holding it. They chipped my furniture in the back. They improperly screwed one chair together . But I have no recourse. I will not purchase anything else from them. My fault. Please take the time, avoid distractions, which I had, and look at your furniture carefully. The furniture is nice but assembly made it inferior. 99.00 should mean something.
If you will go there, ask for Chantal. She was so friendly, flexible and always ready to help. We spend more than two hours picking our bedroom set, we got a very good price. Even when we decided to cancel our order, because we changed our mind, Chantal was very nice to us and helped us through the process. Even my son told me that she was so nice to him. We will go back for the other furniture and will ask for Chantal what I recommend you too.
If I’m rating the actual location they’d get 4. Everyone there is really nice. If I’m rating the online store they get 1. Not only was my furniture delivered on the wrong day but they shorted me chairs for my dining room table. I paid for six and got four. So I really suggest going in to the actual store to get your stuff.
Clean store
good prices
Loved the in store shopping experience. Mo and the manager were wonderful, helpful, and knowledgeable. 5 stars for in-store experience. 0 stars for delivery experience. Three weeks beyond agreed upon date and still waiting on complete parts and assembly. Having to go pick up the footboard for our bed ourselves directly from the warehouse to get our bed assembled before another week passes. The warehouse part of Ashley is content with their customers sleeping on the floor. DO NOT PAY FOR DELIVERY. Pick it up yourself.
It was a great experience. Many blessings to the family I met there. Excellent customer service by an African American male who was very attentive. Thanks for the opportunity window shop and I saw some great deals I hope are still there when I return. 😁
Loved the in store shopping experience. Mo and the manager were wonderful, helpful, and knowledgeable. 5 stars for in-store experience. 0 stars for delivery experience. Three weeks beyond agreed upon date and still waiting on complete parts and assembly. Having to go pick up the footboard for our bed ourselves directly from the warehouse to get our bed assembled before another week passes. The warehouse part of Ashley is content with their customers sleeping on the floor. DO NOT PAY FOR DELIVERY. Pick it up yourself.
I hate to give this a one star because Mo, my sales representative was excellent. The buying part was no issue. The problem is the delivery of the furnitures. I ordered a power double recliner, a sofa and a mattress set. Confirmed delivery for all three items before leaving the store. 1st delivery, no second sofa or power cord to connect my recliner. Called customer service, and we rescheduled to deliver the following week. Mattress set came as planned. The following week, still no sofa or power cord. Called cusotmer service, and they told me that they don't know why the store told me Thursday, Feb. 27th because the sofa won't be available until March 2nd. Called on Saturday, Feb. 29th to confirm March 2nd delivery, and they said yes. March 2nd arrives and no delivery. Called the outlet store and they said they only deliver on Thursday and Sundays. The issue is that the store and customer service are on two different page. Customer service has no clue on what's going on in the outlet and how their system is ran and vice versa. Reconfirmed delivery for March 5th and to include the power cord that wasn't delivered with the double recliner. Called March 3rd one last time to make sure everything will be delivered including the power cord. Today is March 5th. The delivery came but no power cord for the double recliner. Called the outlet store to ask where is the power cord? We have been verifying this order for the past two weeks. What's the problem? Now I am told the power cord has to be ordered, and I have to wait another seven to 10 business days for the order to process. In other words, it will be the end of March before I get to recline in my double recliner. The saying "you get what you pay for" is so true Yes they have great furnitures at a discounted rate, but the hassle you have to go through is not worth it. Should have went to Rooms to Go.
Great establishment!!
Store staff and prices are great but corporate has worse customer service than Wal-Mart. I recommend that you don’t make plans because they will delay orders without any hesitation.
Nice furniture very nice and helpful staff. But for it to be a outlet store the prices where not outlet prices.
Got a great deal on automatic reclining sofa
Salesman was good. Manager really worked with us got what we wanted. What do you say too much about the people that work in the office.
Just got my new couch delivered and it was damaged in the delivery process. The manager insist it was an as is sell, but the product is not in the same condition as when we purchased the item. We asked to AT Least be compensated the $100 delivery fee and have basically been told there is nothing they can do to mend THEIR MISTAKE. I'm happy we have before and after pictures and will be contacting the corporate first thing in the morning!
Great customer service even though it was a small purchase!! Gotta love that.
My niece found her mattress and I found a great reclining sectional.
I have had the worst experience with this store. I bought a dresser from them they delivered it a week the two guys that bought it out said it was to heavy so they say for them to take upstairs they were suppose to send another team out never heard back from them I have called several times and a week later the dresser is still sitting in my living room (smh) and they advertise as the BEST furniture store how can that be
The staff that did attempt to help gave incorrect pricing and incorrect delivery price. I believe they do things to work with numbers at the end of the night to put money into their own pockets. Real shady! The person assisting me saw cash and tried to swindle me out of extra money anyway she could. Thirsty sales people at their best. Take a man with you for sure
Bought dining room chair and bed frame. Delivery push back due to items out of stock 5 times. They call 2 days before delivery to tell you that your items are not coming for another 2 weeks. 5 times my delivery have changed. 5 time I had to request time off only for it to be rescheduled at the last minute. Still not furniture
It was very nice and pleasant.
Great store, too bad the hands you are placed in after fail. Although manufacturing back orders are many times out of several hands, the idea that if a customer needs to rearrange delivery and does so in less than 48 hrs, incurring a fee. Yet Ashley can call towards the end of the business day, LESS than 48 hrs before delivery to push you back two weeks is completely unacceptable. If you are working through a bedroom set and this close to delivery, you are going to remove the items you are replacing out of the room. Two weeks with a mattress on the floor. What a blast. - Not doing any further business
Helpful staff. Was looking for something that I found online and was able to locate it in the store, however everyone was very helpful in attempting to find something similar for me to purchase. I did not actually make a purchase at this time, but do plan to go back and visit as they were very knowledgeable and helpful
Purchased a sectional March 2019 and was sold the Ashley assurance protection program. A zipper broke on the back of the sectional so I called in a claim only to be told that it is not covered. Also had a section where the fabric was coming apart and was told that was not covered either. How ever if my kid had cut it with a knife then yes it is covered. So they cover destruction but not defects in workmanship. Never ever purchase the extended warranty. They tell you it covers everything but fail to tell you it does not cover a bad product or workmanship. Also once I had found out that I could not get anything fixed I told the protection company I did not want to submit the claim, leaving me open to maybe getting store credit if I so choose to by something else at Ashley - they told me it was to late as it is already submitted but since nothing was done it won&'t count against my Non claim submission refund. I highly doubt that. They were however nice enough to tell me I could pay some one to come out and fix it.
Made 2 purchases on 2 consecutive days solely based on the customer service received from Mo. He is professional, courteous and listens to what you’re looking for. He will check in with you periodically, but give you room to browse the store, not breathing down your neck to make a sale. He went above and beyond to make these two purchases the easiest I’ve ever made. Thanks Mo! We will be coming back! 👍🏻 12/22- Update on my purchase - it took over a month to receive all of my items. It took 2 deliveries and me finally getting sick of the process and going to pick up the rest (even though I paid delivery fees). Almost everything I purchased came either damaged, poorly made (my sectional sofa pieces don’t even fit together properly), or second-hand (you can tell it had been in someone else’s home before) I am absolutely disgusted with this purchase and will never return to an Ashley Furniture location again.
Update: salesperson said we would get refund and would call back! Haven’t heard from him yet!!! Reported them to the BBB! Looking for other avenues to report this business if any suggestions! They have our money! Tried to buy sofa at the Mathews location! Same problems! Scheduled delivery THREE times! Last minute phone call each time saying product didn’t pass the delivery inspection not coming! Tried to cancel they want to charge me 10% to cancel a product they can’t provide and are the reason I’m cancelling! Wish I had read these reviews first would not have purchased! Never will again! WORST customer service EVER!!
Love this store! Always clean! Nice people! They have a good selection and the sales people were not pushy. They have instire financing too which is a plus.
We purchased a mattress from Drew at this location. He was able to step in and assist us when others were not. We went to pick up our mattress and Nydia what's extremely pleasant and helpful. Excellent purchasing experience. I highly recommend the store and to ask for Drew!! 👍👍
Excellent visit and customer service. Our sales rep Dan treated us perfectly. And my wife ended up with furniture she loves. See Dan!!!!
Wonderful customer service Philip did an awesome job getting us the bed we wanted
Very good prices
Very good stuff and good price
Drew Matlick is literally the worst sales person that I've ever dealt with and finding out that he's also a manager makes this whole situation even worse. He hung up the phone on me Monday without even telling me how it where to go to get my refund processed. I had to call your customer service number again today and thankfully Nekia explained it all to me. I'm still shocked that 3 days later no one from corporate has reached out to me to right Drew's wrong. I'll never purchase anything from Ashley furniture again! On Monday, September 30, 2019 Ms.Ramsay wrote: To follow up on this email. After speaking to Ashley on the phone, she said that someone from the store would call to confirm that I wanted my order canceled. I asked that it not be Drew. Guess who calls with an attitude? Drew! I didn't want to get into specifics with him and just said that I wanted my order canceled. His response "ok then" and hung up the phone. No confirmation and nothing about when I would get a refund. This is truly the WORST customer service that I've ever experienced. On Sunday, September 29, 2019 Ms.Ramsay wrote: I walked into your Tyvola store today to purchase a bed. Drew met me at the door. He didn't really greet me, never told me his name or asked for mine. He barely made eye contact with me the entire time. He was to busy trying to wrap up my sale (I had been to the pineville store the day before, so I knew what I wanted) he was very disconnected from me the entire time. At one point I observed him and fellow co workers making fun of another customer. When I asked him when my first payment would be due, he had an attitude about trying to get the information for me. I felt rushed the entire time There was no connection. I only found out his name because he gave me his business card. He didn't thank me for the sale, shake my hand, nothing. Yesterday I met with Patricia at the pineville location, she was the complete opposite of Drew. The only reason I went to the other location is that it ended up being closer to home. I'd like to cancel my sale.. I refuse to give Drew a commission on a sale that he didnt actually earn nor even gave real customer service. He was just awful and I walked out of there with a bad taste in my mouth and regret spending over $800 in that store. Please confirm ASAP when my order has been canceled. Thank you
Drew Matlick is literally the worst sales person that I&'ve ever dealt with and finding out that he&'s also a manager makes this whole situation even worse. He hung up the phone on me Monday without even telling me how it where to go to get my refund processed. I had to call your customer service number again today and thankfully Nekia explained it all to me.I&'m still shocked that 3 days later no one from corporate has reached out to me to right Drew&'s wrong. I&'ll never purchase anything from Ashley furniture again!On Monday, September 30, 2019 Ms.Ramsay wrote:To follow up on this email. After speaking to Ashley on the phone, she said that someone from the store would call to confirm that I wanted my order canceled. I asked that it not be Drew. Guess who calls with an attitude? Drew! I didn&'t want to get into specifics with him and just said that I wanted my order canceled. His response &"ok then&" and hung up the phone. No confirmation and nothing about when I would get a refund. This is truly the WORST customer service that I&'ve ever experienced.On Sunday, September 29, 2019 Ms.Ramsay wrote:I walked into your Tyvola store today to purchase a bed. Drew met me at the door. He didn&'t really greet me, never told me his name or asked for mine. He barely made eye contact with me the entire time. He was to busy trying to wrap up my sale (I had been to the pineville store the day before, so I knew what I wanted) he was very disconnected from me the entire time. At one point I observed him and fellow co workers making fun of another customer. When I asked him when my first payment would be due, he had an attitude about trying to get the information for me. I felt rushed the entire timeThere was no connection. I only found out his name because he gave me his business card. He didn&'t thank me for the sale, shake my hand, nothing.Yesterday I met with Patricia at the pineville location, she was the complete opposite of Drew. The only reason I went to the other location is that it ended up being closer to home.I&'d like to cancel my sale.. I refuse to give Drew a commission on a sale that he didnt actually earn nor even gave real customer service. He was just awful and I walked out of there with a bad taste in my mouth and regret spending over $800 in that store.Please confirm ASAP when my order has been canceled.Thank you
Overly attentive salespeople.
Our experience shopping for the furniture was great! Mo was very helpful and nice. Five stars for DJ and his delivery partner (didn’t catch his name) they were awesome and professional during delivery and everything looks great. However...we are a little uneasy about the behind the scenes team. Ordered our furniture over month ago and had to have two different deliveries which we planned multiple things around. On our last delivery one of our items was missing and we could not get a straight answer from customer service about when it will be delivered and what even happened. To compensate they offered “as a courtesy” a gift card to one of their stores. Not a good experience.
Great furniture and a wonderful staff!
Mo is a gregarious person, but lacks ethics. In his haste to make a sale he forgoes explaining crucial details about what will show up on credit statements vs the approved limits It came as a shock when I saw two accounts maxed out when I was approved for a bigger line of credit. This ultimately hurt my score. Now I'm back in the excellent credit score category, but no thanks to Mo who I waited to text after paying everything off in less than 8 months. Disappointed and hope to be a beacon of light to anyone else looking to make a purchase from this store.
The prices was a little higher than I expected.
God awful service. The in store purchase was fine. But afterwards was a complete nightmare. I had to take off 6 days of work waiting for my order. The reason I had to take off 6 different days was because they kept messing up orders and kept delivering damaged furniture! On top of that the pot heads that delivered the furniture left my sectional smelling like weed! In addition to that, they did not assemble everything which is what I paid for! I will NEVER buy anything from this company ever again. If I could give zero stars, I would! HORRIBLE!!!
My best friend ordered a bed set, living room set and table and chairs. She got her bed, but as for the rest of it they ordered the wrong items twice, and they have already delayed her order three different times. In total, it will be over a month for her to get her furniture. The only way they&'re accommodating her is that they gave her $50 off the $200 delivery fee. They also said if she wants to cancel she still has to pay the 30% cancellation fee. The fact that she bought all these items with the company and they aren&'t willing to help her...Sounds like garbage to me. I&'m glad I&'ve never done business there personally.
Great value.
The best laundry in my area. I love this place.
Great service, great prices!
I am very happy with the purchases I made at this location and for the very affordable prices I paid for such high quality furniture. Scarlett was a phenomenal help throughout the entire decision-making process.
I went into the store looking for furniture for my apartment, was greeted by Mo. I have to give Mo credit for being able to talk to people but not for telling the truth. I bought a sofa and chair from the AS IS department, I sat down in the recliner and it reclined and it was what I wanted. They delivered it a week later, my recliner didn't have a latch on the side to recline it. Tell me how that happens? I called Corporate and they said there was nothing they could do. So this was my first experience with Ashley and my last. Honesty is very important to me
Worst service I have ever had from a business. This was my first purchase from Ashley and will be my last. I purchased a dining table and recliner. The table delivery was 2 days late after I had waited all day the day before for the delivery from noon until 9:30 pm when they finally called me to tell me the truck couldn't make it. When they finally did deliver 2 days later and an hour past the delivery time, when they arrived they told me they do not assemble the chairs that was supposed to be done at the warehouse., How in the world would I accept furniture not assembled? I told them they had to assemble and so they did and put them together wrong. The delivery of the recliner was rescheduled twice and when it was finally delivered it was almost 2 hours past the delivery time. They delivery people left all kinds of garbage and nails in our driveway and road. On top of my frustrations with the hassle of delivery when I did call to find out the status the customer care people acted like they could care less. I'll continue to purchase from the competitor rooms to go who I have always had excellent service and delivery from.
Good place and low prices
I would not buy anything from Ashley Furniture ever again, I bought to sofas and they were suppose to be delivered today between 12:30 and 3:30 and it's now 8:30 and they still haven't shown up yet. They didn't even bother to call me to let me know that there were delay issues, I finally called them around 6:30 and they told me if would only be another hour and that was over two hours ago. This place is the worst!!
I would not buy anything from Ashley Furniture ever again, I bought to sofas and they were suppose to be delivered today between 12:30 and 3:30 and it&'s now 8:30 and they still haven&'t shown up yet. They didn&'t even bother to call me to let me know that there were delay issues, I finally called them around 6:30 and they told me if would only be another hour and that was over two hours ago. This place is the worst!!
We literally were furnishing our entire house with Ashley, over $6,000 worth of furniture. Sandy was very helpful in the beginning and then on my last two orders she told me that my stuff would be delivered in the next 2 weeks. Well after not receiving any calls about my expected delivery and reaching delivery date I went ahead and called the store just to find out that my furniture is now not being delivered until MID AUGUST! If I would have known this from the start I would have ordered something different or gone somewhere else. Also, we have had SO MANY problems with our actual deliveries. My sectional has a screw hanging out of it that the assemblers said “wasn’t anything to be concerned about”, they dropped off my huge accent cabinet that I paid for assembly and placement. They did end up sending someone out a week later to assemble it just to find out my cabinet had been damaged during transport or loading, not sure which one, and now I have to wait even longer for them to replace the part. I’m VERY disappointed and will be canceling the other orders I have recently placed and haven’t been delivered yet.
Sandy at the outlet store was amazing! Go to her if you want someone who knows what they're doing to help you.
Sande Darby Are associate that helped us the sales person that helped us was awesome she was very detailed and very professional and we would definitely recommend anyone using her as a customer representative she would be outstanding
Good home goods for starter apartment
I&'m not a fan of stores that try to screw over their customers. There were lots of families in the store that were splurging for new furniture thinking they were being economical. Everything in the store had the original price and the sale price only if you look online at Ashley the original price is way lower than what&'s marked and most items are actually cheaper in the regular store or online. Look at the attached pictures. The outlet price is $350 and the in store price is $270 and brand new instead of being a store model. The original price at the outlet is marked as $499 but the actual real price is 339. I did this price comparison to ten different items in the store and all ten had the same result. Disappointing that Ashley thinks it&'s ok to mislead their customers.
We ordered furniture and were given the option if picking up at the warehouse. This is the most incompetent place I have ever been. There is one person bringing out boxes. We waited over 2 hours to pick up. This should not be an option if it is the best you can do.
I had the pleasure of working with Dan Bruening for the purchase of a 2 piece sofa. He was the perfect example of what "white glove" customer service is. He not only assisted me with my purchase, but he explained each step of the process clearly so that I understood EVERYTHING, He was very knowledgeable about the products. I described the living room set and he was able to take my description and find the exact sofa I was referring to. He also listened to my sense of urgency and availability and was able to get my sofa delivered on a Wednesday which was my day off. I am truly happy that I had Dan as my sales person for this transaction. He made me feel really valued and I will always purchase from this branch because of the service I received from Dan. Thank you Dan it is people like you that makes a business what it is.
Absolutely horrible company. DO NOT SHOP HERE! The sales person at the store lied about when I would receive my furniture and then they tell you two days before your scheduled date that they don&'t have it available which was already after three weeks of waiting. Then they reschedule it for whatever date they feel like delivering it. I couldn&'t get off work for the new scheduled date and my mom had to drive 6 hours to wait for it to be delivered and to top it off they were several hours late from the time window they gave. The customer support service representatives convince you to wait until your furniture is delivered to make your claim and get some type of money compensated for the inconvenience and of course they lie because they only give it to you through their crappy store credit card. Bunch of liars and screamers and I will not shop with them ever again!!!
Worst example of customer service that I have ever witnessed. Store promised a delivery of a floor model they have there after they sent the wrong sofa to me. General manager, Drew, called me on delivery day and said they will not send floor model despite promise from his staff because it would leave a &"hole on the showroom floor and look ugly&". Advised me I&'m stick and have to wait a month more after a month wait already.GM was rude, said will not help nor even try, hinge up on me
I'd post a zero if I could. Short story, spent a lot of money at the store on south Blvd Charlotte. Waited a few weeks, they sent wrong merchandise, told I would have floor model sent to me today, manager, Drew Matlick (if that's really his name) says he won't send me it because it leaves a "hole in his showroom". Refuses to get me paid for merchandise. Shame...stay away from this awful retailer, they will screw you over and eake your money
OMG I have to give this team at the 5345 South Blvd location so many acculades for helping out a SINGLE PROUD MOM. My daughter is graduating with honors so I have to fix up my home so family and friends can come celebrate. Sales lady Kali, sales Manager Mo and GM Philip helped make my purchase AFFORDABLE! THANKS AGAIN TO THIS AWESOME TEAM!❤
I had a bad experience with my furniture. Each time they delivered it broken. 5 times. Took 2 months to fix the problem. Then to compensate me I was only offered the return of my delivery fee in a Ashley gift card.
The sales associate was very confused and inexperienced, 3 hours later, the order was still incorrect on the receipt. Kept changing the availability of the order, had to split the order in 2 and both were delayed. Purchased furniture in April, still waiting on delivery that was pushed back to June 7th.
Absolutely horrible!!!! Do not buy from Ashley. They have gone way downhill. They lie about delivery times and once you leave the store, there are basically no returns.
I bought a love seat/double recliner back in February of this year. I wasn&'t home much at that time and then had surgery mid March. I noticed that the right side recliner was partly separated from the middle. I then noticed the cloth on the back had separated. I called Ashley and they sent their repair service people out in mid April. They found 3 more issues and took pictures , called the store and recommended it be replaced. I talked to a woman there who said give it a couple of weeks for delivery. I called back May 1 to see what was going on and they told me May 10. May 10 comes along, no couch replacement. I called at 4 pm and they told me my delivery date was May 21 which I know was a lie. May 21 comes along, I wait until 230 to call them to check on the progress and was first told I had to call the Fort Mill store does those deliveries(first time I&'ve heard this). I called there and was told they don&'t make deliveries for the outlet store. He called the outlet manager while I was on hold then tells me the manager will call me back after finishing with a customer. I called back 2 hours, he tells me they have no record of the repair guys being out there but to call back to the Fort Mill manager who then tells me there&'s nothing they can do because I bought an &"as is&" item. I told her that&'s the first I&'ve heard of it being &"as is&" and &"all sales final&" crap. I asked why wasn&'t I told this in the first place but they have no answer about how they&'ve been misleading me from the start. Why didn&'t they tell me this when I first called in April? I see from the reviews here I&'m not alone. My daughter bought some furniture a few years ago and had wonderful service. My, how things change!
Thanks for a quick good experience.
Scarlet is thee best. I always find great pieces at great prices.
Just left Ashley as a first time customer looking for a mattress for my new apartment and got blessed! Mo was super helpful and literally all the staff were happy to help answer any questions. So many crazy deals and sales I’ll for sure be back.
Today I walked into the Ashley Furniture Homestore Outlet for the 2nd time. I had previously spoke to (3) people about purchasing legs for my couch that had broken off in a recent move. When I walked in the store today, Tina and Philip were immediately there to help with my need. Philip searched and searched until he found something that would work for my couch (it&'s not sold anymore and the feet had been improved to a slightly different size). Philip found me 2 feet to try that he had as extras in the back of the store. He provided different options through Ashley if that didn&'t work for the couch.Thanks for going the extra mile and searching for several solutions Philip! I appreciate your time on a busy BUSY Saturday afternoon.
DO NOT SHOP HERE! After 90 days and 3 deliveries they finally got my soft and chase right! First delivery was grey sofa and brown chase :( It took 3 months to get my furniture in my new home - I had to pass up a house warming and family visits. They said they would compensate me for my troubles and I have heard NOTHING - go on line and look at this store - and this company - the reveiws are HORRIBLE!!! I will never shop here again.
Today I walked into the Ashley Furniture Homestore Outlet for the 2nd time. I had previously spoke to (3) people about purchasing legs for my couch that had broken off in a recent move. When I walked in the store today, Tina and Philip were immediately there to help with my need. Philip searched and searched until he found something that would work for my couch (it's not sold anymore and the feet had been improved to a slightly different size). Philip found me 2 feet to try that he had as extras in the back of the store. He provided different options through Ashley if that didn't work for the couch.Thanks for going the extra mile and searching for several solutions Philip! I appreciate your time on a busy BUSY Saturday afternoon.
Great customer service
I made a purchase in February and my delivery date has been changed 6 times. You get no help from customer service.Please read the reviews before buying anything from this company. It appears to be a systemic problem and the owners don't care.Save yourself the frustration.
Great prices and the sales people weren&'t pushy. I found a lot that I am considering. The floor is large but what you see is what you get. I&'m
Best Service Ever!!! I stopped by here on Saturday just to browse the available items. I did need a few things for my home but I did not intend to actually purchase something. However, when I entered the store I was greeted by a gentleman named Mo. He had such great energy and was beyond helpful. I told him I was just looking but I might need a bed. He explained all the specials currently being offered and showed me my best options. He gave me time to actually look at everything in the entire store, without standing with me the entire time. I like to shop alone and I think he definitely caught that vibe from me. When I needed him, he was right there and he had the best smile. I ended up purchasing a bed, and 3 other items. Not only was the service phenomenal but even the GM, Philip stopped and asked me how I was doing and asked me if I needed anything. No pressure to buy and no special sales tactics. These guys treated me more like family. It made me want to buy more because I felt so comfortable. I will definitely be back and I just want to say THANK YOU to these guys for being so awesome. It's rare to find people who go above and beyond in the sales world. Great job!!!
Everyone was so friendly and knowledgable
My fiancé and I visited this outlet store on February 16, 2019 and purchased a sectional the same day. Out delivery date has been changed THREE times at their request and we STILL have not received our sectional! Terrible customer service! I do NOT recommend!
They are cheaters and big time thieves. Stay away
Nice store, just seemed a bit short staffed while I was there.
Purchased a mattress from here last week and was told our delivery would be today. Called them to see what time, and was told it wont be here for another 10 days because it needed to be ordered, and that today was an estimated day. Very inconvienant considering I was told a specific date, and that I had to call to find that out. Also I took time off from work to arrange the delivery. Very poor communication.
My boyfriend and I just moved into a new apartment and needed a whole new bedroom set, and living room furniture. When we walked in we were greeted immediately by Mo. he was AMAZING! After we had everything picked out he went above and beyond to get our sets delivered in the time period we were looking for! Absolutely going back for any other furniture needs! Love love love them!
RUN do not walk away from this chain of stores. By far the worst customer service I&'ve ever experienced. Had to talk a floor sales rep into helping me, was obviously an inconvenience for him. Once I got him to help, order placed, I never received an email receipt as promised. Scheduled delivery 10 days later. Ashley was a no show. Scheduled a second delivery 3 weeks later. They delivered 3 out of 4 defective products. I called to cancel order after so many headaches (and missed work income to meet the deliveries). They told me not only would they charge me to pick up the defective merchandise, they would charge me a restocking fee. READ THE FINE PRINT!!! They wanted me to schedule yet another delivery (more missed income) so they can try and get it right. I said no, we have nothing more to talk about. Called my CC company to dispute charge.
The 13th I went back to cancel my order and the lady that helped me stated that she couldn't refund my money back until 7-10 business days. Til this day I still have not received my refund. This is ridiculous. I have never heard of any kind of service like this. This is not right. I will never shop here again. Especially since Ashley is charging for individual pieces for the furniture, but the store is supposed to be a discount store. Don't make sense.
Nice store with decent prices. It is best to shop here during one of their holiday sales.
Cant do anything right. Delivery is all over the place. They called twice to change my delivery window after the delivery window had already begun. How worthless is that? You change your whole day to be available for delivery and twice they cannot make it in the window and they cant even tell you that til after your delivery window has started and you are already home. My initial window was 11-2. I received the first call that my window changed at 12. I had already been waiting for an hr to be told its not coming until 12 - 3. The furniture did not arrive until 420. This is ridiculous. I had to take a day off work and lose money to be home to receive the delivery. With the initial window i worked with my company to still work around those hours. Becomes impossible when they change the window on you while ypur initial window has already started. I called to complain and was told thats my window and did not even receive an apology. I will never buy furniture from here again and recommend everyone to go elsewhere.
I purchased my Geashill sofa set 6 months ago. I’m SO disappointed with how it looks, the fabric is completely lifting and pulling off, the cushions are shifting and it’s sagging. You can feel the wood while sitting. I had Johnny on the spot come out, he agreed the couch looks HORRIBLE and suggested I get an exchange for a new set in his report. He also fixed the frame and adjusted some pieces which he said this set should’ve never been sent out in its condition. He sent in his pictures to show them with the report. I waited for 3 weeks and have heard nothing. I just called and they told me the report has been closed and there is nothing they can do. I spent so much money on this couch, and I wouldn’t even be able to turn around and sell it for 300$ now with how it looks. DO NOT come here, if I knew then what I know now, I would’ve gone elsewhere. They basically just stole my money in my eyes.
We were greeted right when we walked in. Given a brief understanding of the outlet vs regular store and then best part is we were able to walk around on our own. I hate when they follow you around. Once we had questions there was someone close by which was great. We worked with Mo Sutton. He ver educated on products, material used and longevity of product which was very important to us since we are furnishing a home. Due to the presidents day sale we did make a purchase. We will be back for some other rooms in house.
Will never give them my business again. Be warned- ANY ITEM BOUGHT PHYSICALLY FROM THAT STORE IS NON-RETURNABLE. they will not make this clear to you. We purchased two clearance chairs and a rug not on clearance. Rug did not go with our decor so we went to return it THE NEXT DAY to be told nothing bought in store is returnable and we have signed to we understood this. The terms and conditions were not explained to us, we thought we were signing to say we knew chairs were not returnable. Some rugs were labeled with bright yellow tags to say non-returnable, many were not, including ours. I have a photo of this but cannot insert it into this post. So upset and disgusted. Feel cheated.
You will be accosted as soon as you walk in the door by hungry sales people. Luckily they will leave you alone after first contact if you just want to look around.
Ashley's is complete trash. Biggest waste of 1500 dollars I ever spent. I'm not going to type the whole story because there has been so many issues it would take to long. Trust me get your furniture somewhere else.
Ashley&'s is complete trash. Biggest waste of 1500 dollars I ever spent. I&'m not going to type the whole story because there has been so many issues it would take to long. Trust me get your furniture somewhere else.
Nightmare of a company.. had store credits and won’t spend out of principle.
Plan on paying for furniture immidately but won't receive it for three months. They reschedule without a time or date. I have scheduled vacation twice at work due to this. Update: finally recireced furniture but was damaged so I refused. Had to cancel order after another delayed delivery date. Still struggling to get money back.
Worst customer service I have ever seen. The general manager is very rude. I can’t believe they can earn anyone’s business by running an operation in such a manner.
Twila was amazing and made my move so much easier with all of her help!
We were told that we were purchasing a new mattress and it was plastic wrapped in the store. When it was delivered the following week and unwrapped, it was clearly stained and not disclosed. The delivery team brought the condition to our attention and made notes/pictures in their report. We’re now being told that it was a “sanitized” mattress and that all sales were final. It took three phone calls to finally speak with a a manager and no resolution. This is terrible business practice and I strongly encourage you to look elsewhere.
Mo was great love this store go see mo
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
