Ashley Store Durham, NC

We went to this store looking for sofas and had a GREAT experience with Marlin. Eric was nice as well. Everyone was nice, this store had good vibes, provided an excellent experience. Marlin was super knowledgeable and spent about an hour with us, measuring, pricing, talking about options, right away knew what would and wouldn't be practical for our 5 dog home. It really could not have been better in any way. Marlin is a fantastic salesman and a sweet person. My boyfriend wanted to also see what the outlet store in Four Oaks had for loveseat options because the set we like doesn't have a stationary option so we weren't 100% set on our loveseat choice just yet. Marlin totally respected that, even though he did try to sell to us today, as I totally expected. That's cool. I sold furniture years ago and knew that should happen. Anyway, loved the whole experience there big time. Then we went to the Outlet store and it was soooo bad. I will be leaving them a review about it. See that review if you are curious.

David said he was new, but he handled all of my questions with knowledge and a genuine interest in knowing what I was looking for and what features would be helpful. I never felt a hard sell or any pressure one way or another, but he was quick to offer insights as to why some people like some features more than others. When I said I wanted to take home a recliner, he quickly said that while many take a few days to ship, some were in the store and ready, so that made it easy to narrow down to one of those. Then he and a colleague put the recliner in the truck for me. I got what I wanted, and with discounts he made me aware of the, the price was really good. Thank you all, and thanks to David, especially.

I have to say that working with Marlin was great!! He was so helpful and patient. He didnt try to upsale me and took the time to help me with fitting furniture to the specs of my apartment. Thanks Marlin!!

John and Eric were tops. We never picked out a piece of furniture and completed the sale so easily. Terry V.

John good

Sarah was great! Very knowledgeable and so helpful!!!

Sarah helped us today and was absolutely terrific! She was able to answer all of our questions and helped us find exactly what we needed. Highly highly recommend her!

Sarah was absolutely fantastic and helped me get furniture for my new apartment that I'm sure I will love! We went through several options before finding a collection of items that fit perfectly into the budget that I was looking to maintain. I greatly appreciated not only the willingness to help pick out pieces that would complement my space but also the willingness to listen to my needs and make suggestions accordingly. Can't wait for delivery day!

John was so super helpful and kind!!! Buying a couch was a HUGE DECISION for me and he patiently answered all my questions. John offered different ideas to consider and ran a ton of price options for me on about five couches. Thank you thank you!!

Eric the manager and Tyler the salesperson were excellent in guiding me thru the process of purchasing my furniture. They was very informational and I highly recommend them both for great recognition in your company, just the best. I now luv me some Ashley

We went looking for a sectional couch and Sarah helped us very much and was excellent with all of our questions, specifically talking about a large family with pets. She helped us find a couch that was durable and perfect for our massive family. I very much recommend working with her, she won’t disappoint.

Thanks Sarah for helping us find our sectional couch! she was very sweet and helpful.

John Snyder was very great with helping my fiance and I fine furniture for a new home. He was not pushy or forth coming with us. He let us look around and came back to check on use when we were coming to conclusion. Which is the type of sales man that I like. Thanks John!

It was a wonderful experience. Marlon(salesman) showed me respect and gratitude. He gave me very important information about my purchase. Thank you to him and his manager.

Came looking for a couch, left with a much needed new bed! Mr. Marlin was patient and understanding! Truly an asset to the company!!! Also, great assists from Mr. Eric and Mr. David!!! Great Experience!!!

David and Eric gave the best customer service! Thanks again for their help! Betty Jones

I had a great experience shopping here! Marlin was knowledgeable and helpful, highly recommend going in to see him!

I went a few weeks ago looking for a manual recliner. I was blown away by how little knowledge the salesperson had and how unhelpful they were. None of the options in store really fit what exactly I was looking for and I asked about recliners online and she was basically like 'I don't know.' I will not be returning to this location.

We bought a mattress and nightstand from Monserrat today! She did a wonderful making sure we got a mattress that we liked and also could be delivered on time!

Is a guy named Tiler he explains everything well very respectful and easy to understand giving out great details of all the furniture

Great experience at this location. John was a great person to work with.

Sarah was incredibly helpful in helping me pick out furniture for my new living room. I told her an idea of what I was looking for and she immediately took me to a collection that I ended up purchasing. My living room will look much more stylish due to her advice. At checkout she did her best to find me all the deals they could offer so I walked away with the best price. Great experience and now I’m excited for delivery day!

Excellent customer service! Eric let us try several mattresses until we found the right fit. John made checking out easy and explained all the possible options with payments, warranty and total cost.

We had the pleasure of working with Sarah today to find a new couch for our living room. She was helpful, knowledgeable, and gave us space to look around but stayed close enough to answer any questions. Great overall experience.

John was WONDERFUL

I had a great experience in Ashely store in Durham Sarah was the one who gave us a tour in the store showing everything and explaining to us their quality . Sarah kindness and warm welkam made us make the right decision in our purchase. I recommend to customers once who go their look for her she is the right catch. ☀️.

Marlin did a great job of listening to what I was looking for. He showed me numerous pieces in my requirement specifications. We measured the Seat Depth and Leather Quality of each style. We found one that met all my requirements, and while the Color Option I wanted wasn’t physically at the Durham Store, Marlin was able to locate the Color I wanted, and we placed the Order to have it delivered. He was never pushy, and I did not feel pressured in any way. I personally like that approach. I will leave in a Heartbeat if I feel uncomfortable. He did notice I was wearing a knee brace (recent knee procedure), and showed me a bed with all the Bells and Whistles. I passed, but I applaud the Observation and ability to guide me into a Motion Bed demonstration.

I bought all furniture items for new house 🏠. Sarah you are really nice, I appreciate you and your manager. 10/10 . Waw good deal. Thank you so much Sarah .

Sarah was extremely helpful and made the process so quick and easy I would definitely recommend her!

Sarah was very nice and fun to get to know!! She was very helpful and answered all questions asked with a great response! She def won us over from rooms to go!

Marlin is amazing! So helpful. Even for a Big Blue fan! ;-)

Marlin was such an amazing help! We found a couch we love in under an hour with his help!

Thank you Marlin for a great experience! Based on our two visits with him, Marlin is a knowledgeable, helpful and all around wonderful rep. We were glad to have him for our first couch purchase with Ashley Furniture, he took great care of us. Definitely request his expertise!

Both Sarah and Eric were super helpful.

John was so helpful and patient. I can be very indecisive when it comes to making decisions. He was very accommodating and pleasant.

John helped us got we wanted and got us financed the process was smooth he gave us great conversation and made us feel so welcomed thank you John your the best !

John's the best furniture guy 👍

John was thorough and very helpful with helping me to find the perfect bed suite.

Adriana did a phenomenal job listening to our constraints and finding a chaise that worked within our budget, while making us feel welcomed instead of pressured.

Excellent service! Ask for John

The sales manager and sales associate (John) were very nice and knowledgeable. There was no pressure to buy and approval for 0% interest financing took minutes. The delivery guys were prompt and courteous. A good experience overall.

John was exceptional in helping us with all of our needs buying a new sofa. He was knowledgeable and helpful. Highly recommend!

Great experience, with help from Sarah on the floor. Would highly recommend.

Sarah was so helpful! She worked with me while I was making decisions. Top notch customer service!! Thank you!

John was super helpful with finding the right furniture for my price and preferences!

John was great. He greeeted me and helped me find the perfect sectional, table, and rug. Give him a raise.

Adriana was so helpful! Helped me get a couch with great protection. Made my moving journey from the gulf coast so much easier. She’s an angel, go see her and let her take care of you!

John is my guy great help!

Monse was very helpful and accommodating in finding the right couch!!

Marlin is the best!! Sold us a great couch and was amazing all the way through. Go Marlin!

Marlin was awesome! Great customer service🥰

The folks who helped me, Eric and John, were terrific! They knew their inventory and really listened to what I was looking for. The prices are reasonable, and the atmosphere is conducive to taking your time; and finding the right pieces.I highly recommend this Ashley Furniture store in Durham, NC! Well done y’all!!

Ashley is one of my favorite stores when it comes to shopping for furniture. Their prices are reasonable and they have a good selection to choose from. Their staff is always helpful. There is a young lady; Adriana who helped me the last time I was there. She was patient, kind, and knowledgeable about the products in the store. She even pulled out the measuring tape to help me with “fit” when it came to room dimensions. I love her vitality and sense of humor. I left feeling welcomed and valued even though I didn’t make a purchase. That’s what makes you want to return: customer service.

Sarah is awesome!

Eric and John were terrific!!! They were very professional and patient. Knowledgeable about the products and very willing to help.We sincerely appreciated them and their expertise!!!

Adriana was so helpful and was a pleasure to work with. I got everything that I needed!

I went to the Ashley Store at New Hope Commons in Durham North Carolina. Sarah was our sales person. She was amazing! She made sure she knew exactly what my mother needed, and exactly what I wanted in the pieces that we purchased. She was never distracted, she paid close attention the whole time, was pleasant, professional, and just all around wonderful! I highly recommend this store and especially Sarah!

Shout-out to Eric, Derick and Monse for giving me great customer service, a good deal and making the buying process smooth for me.

John was awesome and super helpful! Great customer service.

The service was wonderful as I was there once before to window shop for mattresses. Jon/John was honest with me and did not try to convince not to try other stores to look for other deals or try out mattresses there before coming back to the store to purchase it here. He was also helpful in explaining the differences in the mattresses and the support they offer to help me find what I was looking for. I had already done my own research and he recognized that and was supportive of what I already know rather than combative or otherwise demeaning what I found online.

We had a wonderful experience with Sarah! She was very welcoming the minute we stepped into the store and was able to assist us with all our needs!

Sarah was such a great help with my sofa order! Very professional and kind!

John was awesome! Professional, friendly and efficient customer service! Thank you!

Great people, great price and honestly concerned about getting you the right product.

great experience! john was very kind and knowledgeable! helped us pick out a perfect couch.

Came to the store to find furniture for my daughter and Adriana greeted us with a warm smile. The first day we were browsing to get ideas, came back to make the purchase. Very seamless and met with the ultimate professionalism. Thank you for making the experience at this store the best.

Thank you John for your great customer service.

We bought a sofa here. John toured the store with us showing all available options within our price range. We recommend buying furniture here.

The in store service was excellent

John was excellent looking forward to my couches Many thanks!

Sarah was super helpful showing us our options for sectional sofas. It was great to see the options & even better to hear the sakes and quick delivery options.

We recently went here to purchase a dining room set, a chest and a nightstand. Adriana was very helpful in helping us locate exactly what we needed. Not overbearing, but readily available when needed & that was greatly appreciated. She was able to quickly locate the furniture online that we had in mind, & secure our exact move in date. When we are ready to purchase more, we will be going through her again.

Sarah was fantastic and very patient with us and the kids. She was knowledgeable with the products in store and helped us come to solutions with for our space quickly. Wonderful experience, we will definitely be back in the future.

Sarah was absolutely AMAZING in helping me find my perfect couch. She is beyond knowledgeable, helpful, and kind. She didn’t make me feel pressured and overall enhanced my experience at Ashley Furniture. If you go to this location, ask for Sarah!!!

Sarah was super personable and respected our needs and worked with us to make sure we were truly getting what we wanted and needed for our space!

Sarah was very patient and helpful! Highly recommend

I went shopping for a sofa at Ashley. John was excellent at answering my questions and showing me different options. He was very knowledgeable and friendly without being pushy. I’m excited to have my sofa delivered in a few weeks! Definitely recommend shopping for furniture at this store!

I bought a living room set from Ashley Furniture on Memorial Day weekend. It was on sale through Sunday. I picked it out on Saturday for 2100.00. And went back next day to pay for it. The price they charge me on Sunday was over 2600.00. I asked why were they charging over 500.00 more. They said they gave me the wrong price on Saturday. At that point I wanted to walk out. But The color I wanted was rare. I still think they should have honored the 2100.00 . Or give me a check for the 500 I paid over. That’s bad business.

Very Helpful. Walked out with a coffee table!!!

Monse was great help! Answered all our questions.

Adriana was extremely knowledgeable, helpful, and friendly. She helped me quickly and helped answer all questions I had. I am very glad I stopped in the store to talk with someone rather than just ordering the products I wanted online.

Sarah Camacho was amazing at helping us find the mattress we needed!

Adriana was amazing and super professional. She had a great attitude and assisted with what I needed.

My husband and I experienced a good experience at Ashly Store last evening. We bought what we were looking for and scheduled a delivery date. This was the third time we have bought furniture from Ashly store. Living room furniture, Dining room furniture, and now A queen sized bed and a bed sized matching cabinet. We're happy.

Monse was amazing. My husband and I walked in with an intent to find and purchase a recliner. We found a nice recliner and it will be delivered in less than a week! The application and transaction was smooth thanks to Monse and Ashley Furniture!

Monse was knowledgeable and friendly. She worked to get us what we wanted and have it delivered when we needed it. Excited for our new furniture!

Had a great experience working with Marlin!

Sara was a joy i will only buy from her she was awesome

Great sales people great store nice furniture

My husband and I went shopping for a sectional over the weekend. We love our choice and are very happy with our purchasing experience at this store. John did a great job providing us with information as we looked around, but wasn’t pushy and gave us space to explore on our own. He helped us with measurements to make sure it would fit in our space, and went through the effort of taking a piece off of the sectional to show us what it would look like without it. Can’t wait until we get our couch delivered in a couple of weeks!

Sarah was very helpful finding the loveseat for the couch I bought 9 months ago. Would recommend her for your furniture needs.

John was very helpful to show us the available sectionals and couches. He did an excellent job. The selection was fairly good and the prices are reasonable. We could have gotten something cheaper online, but without being able to see it and sit on it, we decided this was a much better choice.

Sarah was so sweet and helpful. I had a great experience here

Sarah did a great job.

Sarah was AMAZING and gave us great recommendations for a new couch! It was such a great experience.

We were in desperate need of a new couch. John helped us pick one that was in our budget and style. He wasn’t pushy and very patient with our tons of questions. Ultimately we got a deal that we were happy with!

First place I walked into looking for furniture with my son. The furniture is for his high school graduation and he picked out exactly what he wanted. The employees there were welcoming and very informative. They made furniture Buying fun for us!

Marlin was very helpful, knowledgeable patient and determined to help us . We walked in with plans to just browse couches and walked out satisfied with a new couch.

My friend and I arrived about 45 minutes before the store closed, and Monse kindly helped me make my first big girl purchase (a couch set)! She was incredibly friendly and did a great job clearly explaining my financing plan and the delivery process. I really appreciated her help!

Sara was amazing! Smart and knowledgeable!!

My consultant, Monse was great. Thoughtful, knowledgable, and very helpful. It was a pleasure working with her.

Sarah was a great help to my husband and I. She is the best at helping us find a dining table.

Great place with a great staff. Sarah was very friendly and helpful and made buying our new sofa an awesome experience. ☺️

Sarah Camacho was extremely patient and very knowledgeable..excellent service from her.

Greg treated us very kindly and was knowledgeable about the different choices .

Great customer service!

Fabulous service and bargains! Greg and Monse were lovely helpers. They helped my grandmother and I pick out a new loveseat and recliner, and were very friendly. 10/10 recommend this store.

I had a wonderful experience with Sarah, she was very friendly and attentive, she help me to look for the right option, satisfied customer ⭐️⭐️⭐️⭐️⭐️

John was so helpful while I was buying my couch and even offered a discount that was unexpected. I highly recommend the Ashley Durham location.

We came in to check out the Larce modular couch again after liking it at another location. John showed us some features of the couch that we didn’t know about which sold us on it. He was able to get the price down into our budget and we bought it today! He did a great job explaining the process of purchasing, financing, and delivery.

Sarah is the best

Sarah was very professional and friendly providing great service.

Marlon was a great decorator this is my second time dealing with him. I would recommend him strongly to help you with your home purchases at Ashley.

We had a great experience working with Marlin. He was very responsive and made the entire process so easy. We thought on it for a few days and when we were ready to proceed he sent us the paperwork via Docusign and we were able to pay online rather than returning in person. So convenient! We love our new furniture! Thanks Marlin!

Muy buen servicio, muy amable Monse.

Monse helped me with the bed I wanted this is the second time she helps me, she’s really helpful and the staff is very kind

Monse Nos ayudó en lo que queriamos

Marlin Ross was an excellent sales manager! He helped us find beautiful and affordable furniture before our big move out of state. He was incredibly personable, kind, and welcoming. 10/10 experience!

Marlin Ross was an extremely helpful sales manager. He helped us find our dream furniture while still giving us helpful advice to bring our ideas to life. 10/10 recommend!

John was great! Thanks

John was amazing! Straight and to the point, he helped me find the perfect sectional for just exactly how much I wanted to pay! He was thorough, efficient, friendly, and I felt like I could trust him…and I was right! Winners across the board!

Adriana and John were amazing! Definitely recommend this store!

Such a good experience! Marlin was super helpful and give us plenty of time to browse while also providing guidance when needed

I had an awesome experience at the Ashley Store, Durham, NC. I went in to browse and ended up buying three items needed for our new home. From the time I entered the store, Melissa B. was friendly, engaging and very helpful. Once I made my choices, Monserrat was equally friendly and helpful. They made my shopping experience great.

My fiancé came in to purchase a beautiful sectional for our new home and the sales person that greeted us was very nice and welcoming. Money took care of us, she was very knowledgeable and made sure we had all the details before purchasing anything. If you’re ever in the Durham area and in need of furniture be sure to ask for Monse. I would recommend this location to anyone I know and ask for Monse, she’ll take care of you!!!

The salesman listened to everything that I asked for and had a great conversation about the situation and a solution

Monse was very helpful. We came in looking for couches and had a couple in mind we saw online. They had the ones we wanted to look at, and made our decision after testing those out and almost every other couch in the store. She even helped us with pricing for a future purchase of a bedroom set. Highly recommend.

10/10 experience buying a couch for my new apartment this afternoon ! Madeline helped me today and she was informative, hilarious, and just a pleasure to work with. Honestly having such great customer service will definitely make me return to this location in the future! Thank you so very much!

My partner and I visited Ashley’s today and had a great experience. John was great and super helpful. He was super patient with us and made the whole process easy and enjoyable. Will definitely come back and purchase more items for our home.

Jeremy and John both were a big help and very patient with our purchase.

Marlin was extremely helpful in helping me pick out furniture for my new apartment. He worked with my budget and provided great insight on the pieces.

Marlin was great

John was super nice, patient and knowledgeable . Staff there was very informative, not pushy and again, all super nice. Picked our furniture and were set and happy with our living room furniture set.

John is the best. Super knowledgeable and even more patient!

John helped me a lot finding a new couch!

Monserrat was wonderful

I was meet at the entrance door and greeted very kindly by Mr. Marlin Ross! My experience was phenomenal and I mean phenomenal! I had never shop in Ashley Furniture before, I came in looking for a full size bed with mattress , I explained to him my reason for purchasing a full size bed. He told me that I could apply for financing and I could get more bed, I took his advice and was pre-qualified for $2000. He told me he could work magic with the $2000 and he did, I was able to get a beautiful queen size bed with a special mattress the contour to your body and it does some other things. I left Ashley’s Furniture very, very pleased! Thank you Mr. Marlin Ross, AWESOME Salesman!!

Monserrat was very helpful! The attention to detail and customer service was five star! I will shop here again!

Salesman was very helpful finding what we were looking for.

Gracias a Nicolás y Monce x la atención y x su profesionalismo !!

Great location. Accommodating staff.

Good merchandise. Great service.

Monse Muy buena chika atiende súper excelente

My experience was like no other working with Jeremy.. from the amazing customer service to finding exactly what I wanted was really helpful. Thank you so much!! :)

Good customer service, will be back definitely to do more shopping.

Great service, great couch!

Salesman very friendly and helpful.

Had an amazing experience at Ashley, Marlin was the biggest help when it came to shopping for a mattress. A person could not ask for any better service when it comes to going in a store not planning on purchasing anything but come out satisfied.

Outstanding Service from Start to Finish! We had the absolute pleasure of working with John during our recent shopping experience at Ashley’s Furniture, and we couldn’t be happier with the service we received! In just over an hour, he expertly guided us through selecting furniture for three rooms, ensuring every piece matched our style, needs, and budget. His knowledge, patience, and attention to detail made the entire process seamless and enjoyable. He took the time to answer all of our questions, provided excellent recommendations, and made sure we felt confident in our choices. We truly appreciate his professionalism and dedication to customer satisfaction. If you’re looking for top-notch service and an stress-free furniture shopping experience, we highly recommend asking for John! We will definitely be returning for future purchases. Thank you for making our home furnishing experience such a breeze!

John Snyder our salesman was very easy to work with. Answered all of our questions and helped us when we needed it and let us browse by ourselves.

John was great

Monse and Marlin were very helpful in our search and buying process for living room, bedroom and kitchen table furniture, would definitely recommend!

Amanda and Monse were great! Previous purchase with Marlin was awesome! The WHOLE team rocks. I will return when I'm looking for furniture.

Jamiecka and Marlin were very warm and friendly. We highly recommend them.

Jeremy W. was great! Thank you for consulting us.

We had a great experience shopping at Ashley! Marlin provided exceptional service by helping us browse sofa options, planning out our living room space, and providing advice/suggestions. He was very friendly and patient and gave us plenty of time to explore the showroom on our own while still checking in. He didn’t pressure us to buy anything right away, and overall we had a really pleasant experience.

I had a great experience and had great customer service. I even bought a couch that day. Definitely coming back!!!

John was great and helped us get the chair we wanted without any hassle. He was very informed and helpful - definitely felt like he was putting our needs as customers first!!

Had a great experience picking out a chair here. John was really nice and helpful, thank you!

Monserrat was very supportive and kind during my purchase in Ashley. Really recommend!

Excellent and friendly service! She was patient and very professional. Awesome person

I purchased a recliner not too long ago. The motor went out on it. It’s not massaging but the motor is running. The repairman came to fix it but it’s still not massaging. The motor still running though. The representative said she wasn’t sending no one back out here to fix it because the parts have been replaced. I will not purchase anything else from them.

Amanda was very knowledgeable and helpful. No pressure sales and explained everything very well before making any decision.

While I love the selection the quality of delivery is horrible. The quality of people they use to do their furniture delivery has been disappointing. The most recent order from Ashely, the guy scratched my floor. Then he didn’t want me to report it, just wanted us to handle it quietly. I did report it as well with the delivery company and nothing happened. Also I’m pretty sure that I am supposed to approve the items BEFORE entering my home, that they are in good shape (at least one crew let me many deliveries ago). The last 4 deliveries (2 purchases but one order had a damaged item and the other they only sent 1/2) I was not allowed to approve the items until AFTER they were in place. My experience with who they chose to do business with makes me not want to purchase anymore furniture from them.

Great prices and great service, thank you Amanda!

John is helpful, kind, and patient He goes out of his way to make sure you’re as happy as possible It’s clear he puts the customer first and he’s extremely educated on everything Ashley He made a big stressful purchase, easy and seamless

Marlin was an awesome help! I came in with a budget and he help me achieve my goal! Great customer service!

Both John and Marlin were very helpful with information on picking the right couch for me.

We found just what we wanted in the store. Very helpful staff and good pricing. Try them out!

Just had the best experience with Marlin from the new hope commons store. He answered all our questions and was very helpful in helping pick the perfect set for our master bedroom. Will definitely be back in the future!

John was patient and helpful as we decided on a dining set.

John was great! love our new set!

John and Jamiecka did an amazing job explaining everything and I want to say thank you for everything

Amanda is amazing!!

Such a great experience shopping here. The staff were very friendly and helpful. More people should definitely shop here. The store as a whole was very inviting and warm. I will definitely be coming back here to do more business. You guys are phenomenal

Amanda is an amazing sales women, she listened to what I wanted and made sure I left happy!

I recently visited the Durham store and spoke with Amanda regarding some new mattresses. She is incredibly knowledgeable about the products they provide. Extremely well spoken. Was a wonderful experience and I will definitely be shopping there again in the near future.

I had a great experience shopping for a sectional here. Monserrat Hernandez was very attentive and knowledgeable of their inventory!

I’ve bought 2 items recently from this store and I can completely say this was my most horrible furniture purchases. They did not have my bed room set ready on pick up and I had to pay my movers extra money to do something that should have been done by the store. My next purchase was a sectional and the chaise was delivered on the wrong side. I spent over $2400 on these items together and this is totally unfair

Had such a great experience buying a bed for my college age son. John Snyder was super helpful and easy to work with. Would recommend him and Ashley.

We went out n looking for a sectional for our living room. The sales associate that helped us with our purchase was Monse. She did a great job helping us with the purchase. She is very knowledgeable and did not try to push us into anything. The purchasing process was quick and easy. I would definitely recommend shopping here. I would also suggest speaking to Monse to make your purchase!

Such a great experience with Monserrat! She put up with us wandering all over the place and helped us piece together the perfect suite for our small guest bedroom. She explained everything from start to finish and made the whole process super painless. As novice furniture buyers, we will definitely be back for future purchases.

John was a great help both times my sister & I visted this location. He helped me secure a great sofa & oversized chair. His personality is amazing!

SHAQ was pleasant, attentive and well informed about the product. He answered all questions and made suggestions about the best product for our needs. It was my best furniture shopping experience ever!

I had a problem with diamond care. I came and talked to Marlin, he made it right! Really nice person!

Shaq was very professional and gave us a great deal days before Christmas. Thanks so much for your help

Shaq is a great person to work with. No pressure, kind and patient. Thank you for a great expierence!

Amanda thank you so much for providing my husband and I great customer service when we purchased our new sofa and loveseat set. Amanda is Awesome!

Shaq was great! Friendly, knowledgeable, and personal. Highly recommend!!!

Adriana, Jamekia & John took the time and the effort to support my decisions while not putting any pressure. The prices were reasonable and the staff were fair. All staff were friendly and open to have a chat while doing business. Thank you all.

Marilou and Marlin have been nothing but AMAZING! Marilou has great welcoming energyfrom the moment I walked through the doors! She was willing to show me all options, hear me out about my needs, and inform me accordingly. Marlin was so professional, patient and attentive! He was willing to answer all questions and clarify anything I needed. They did not make me feel rushed at all. They are truly the dream team and made my shopping experience perfect! Overall, I am satisfied with my purchase and the lovely customer service. I highly recommend!! Thanks again; I will return to purchase more!

Had a great experience

John was amazing and the process very smooth for me

Very Helpful, helped us with our first home purchase big thanks to Marlin.

Monse was great !!

Great experience! The staff at this store is friendly, fun and so very helpful! John and his trainee were wonderful! And the lady at the front desk was also lovely and fun. All in all an excellent experience!

Great customer service and knowledgeable the manager was prompt to assist us with all our questions. Adriana was great, she then turned us over to John for he sales guy! Awesome service he even explained how to diamond care works ! 1st time Ashley shoppers! 100% way to go will be back again

I recently visited Ashley Furniture and had an exceptional experience thanks to Monse and Jameika. Monse greeted me warmly and provided thorough answers to all my questions. Just when I thought the service couldn't get any better, Jameika took over and truly exceeded my expectations. The professionalism and top-tier service I received from both Monse and Jameika were impressive and appreciated. Five stars isn't enough - I'd give them ten stars if I could!

Had to pleasure of having Marlin as my sales rep. Great customer services. He made my experience easy. I will be recommending him to my family & friends.

Ihad the experience working with Marlin! He was helpful, and patient! I typically do not enjoy shopping for furniture, but his expertise allowed me to purchase a wonderful new addition to our home!

Ashely’s for the win. Great location. Sales: Marlin R gave my husband and I, a warm greeting upon arrival. He helped us throughout our purchase. He also was very informative about the furniture and warranty process. We are pleased with our first time experience with Ashely’s furniture and will definitely return to this location. :)

Marlin was a great! I appreciate the help.

I walked in Ashley’s indecisive but Marlin greeted me with a smile and ask me if he could help m with anything. I told him, what I was looking for and he went above and beyond to match everything I showed him. Thank you so much with your help on purchasing these items. Marlin, your kindness, empathy, and helpfulness really made an impact on my experience at Ashley’s.

It’s that time again and Marlin seems to be the man that knows when I’m coming to shop. I was looking for a new living room set and once again Marlin’s professionalism and knowledge of what’s available even gave me an idea of a style that’s suitable for my family.

I had an amazing experience shopping at Ashley Furniture thanks to Marlin! He was incredibly knowledgeable, patient, and genuinely cared about helping me find the perfect furniture. Marlin made the whole process so smooth and enjoyable. I’ll definitely be back and recommending this store to everyone. Thank you, Marlin, for your exceptional service!

I came into Ashley to look for new furniture with my girlfriend. I was greeted by Marlin. He observed my concerns and help me go through my options for furniture. He was very patient, knowledgeable, & helpful. This is my new store to go to. Go see Marlin ! He is excellent !

John was the best! He helped me in a friendly and courteous manner and I will definitely be back! The store was so clean and he helped me every step of the way. Keep up the good work!

Marilou was so attentive to our needs! Friendly and professional!!

I recently had the pleasure of working with John Snyder at Ashley Furniture in Durham, North Carolina, and I couldn't be more impressed with his professionalism and dedication. From the moment I walked into the store, John greeted me with a warm smile and made me feel right at home. John took the time to understand my needs and preferences, guiding me through the vast selection of furniture with patience and expertise. He provided detailed information about each piece, highlighting the features and benefits that would best suit my home. His knowledge of the products was impressive, and he was able to answer all my questions with confidence and clarity. What truly set John apart was his commitment to ensuring my complete satisfaction. He went above and beyond to help me find the perfect pieces for my home, even offering suggestions and alternatives that I hadn't considered. His attention to detail and genuine concern for my experience made the entire process enjoyable and stress-free. The delivery and setup of my new furniture were handled seamlessly, with John coordinating every step to ensure everything went smoothly. His follow-up after the delivery to check on my satisfaction was a nice touch that showed his dedication to customer service. I highly recommend John Snyder and Ashley Furniture in Durham to anyone looking for quality furniture and exceptional service. John's expertise and friendly demeanor made my shopping experience outstanding, and I will definitely be returning for future purchases.

Jamiecka at durham store and Melissa from Charlotte store was great to work with awesome personalities would highly recommend

As I am furnishing my apartment. Marlin was very helpful and knowledgeable. Thank you Marlin!

Marlin is such a great individual. His aura is beyond just a sales rep. I am so impressed by his character and problem solving skills as a leader. Thank you for all your help Mr. Marlin. Your service was outstanding.

I went to Ashley’s this week and it was one of the best experiences I have had shopping. I was shopping with an elderly client and the man who helped us, John, was so sweet with all of our questions and helpful! I normally don’t review things, but it really made our day! Thank you so much and will definitely come back again!

John helped us out when we were looking for something specific and he was able to get us exactly what we wanted. He is so knowledgeable, friendly and I refer everyone to ask for his help!

John was very helpful and patient while we browsed the store.

John did a wonderful job walking me through buying my new coach and chair. Highly recommend!

Monse was very pleasant and helpful. She helped me find the perfect sofa for my space! If you visit this location, ask for her!

My mother and I were just out shopping and saw this store at the last moment. Upon entering the store John introduced himself and just let us browse around the store without feeling pressured what so ever. When I had any questions he was available to answer and was very patient with me as I wasn't quite sure what I truly wanted in my new recliner! Thank you John, I'm excited for my new recliner coming this week thanks to you!

John Snyder, thank you for your expertise and helping us find the best furniture for us. Update: Jamiecka was very helpful in answering some of the concerns we had and solved our problem

Adriana was very helpful in assisting me with my furniture.

Great experience with great people! No surprises!

Marlin was great was really knowledgeable about the products and had great input on questions we had. overall greatest experience

John was awesome. Made the process quick and easy and helped me find some great deals. 10/10 would buy more furniture in the future 🤙

Monse was amazing and helped us choose our the perfect couch and we were in and out so fast.

Wonderful service Marlin is FABULOUS

We can’t wait for our new furniture to arrive to our home ! Thanks Monse for making our buying experience so easy and fun 🤩

Overall great experience, Jamiecka was extremely helpful!

Marlin was very helpful, patient, understanding and knowledgeable, in assisting me with my recent purchase. He was very thorough and detailed in answering questions and was a pleasure to work with. I would recommend this store and especially his assistance. I know where to go from here on out!!!

Came in today just to look around again. Always have a great time with the team here . Happy holidays.

Amazing service! I was helped by a young lady named Monse. She answered all my questions and helped me find just want I needed!

Matzi worked so hard to make sure my experience was nice. The entire staff was good to me and extremely helpful.

John. Good.

I went into the store thinking I was just on an info-gathering mission about a bedroom set I had seen online. Marilou walked with me all over the store and even looked online to find what I was looking for. It turned out it was in a different store and when I realized that, Marilou was very kind and complimentary of my design style. As we talked more about furniture I was looking for for my new house, she all of a sudden stood up and told me to follow her. She led me to 2 sale end tables she thought I would like and she was so right! They ended up going home with me that day. Marilou listens and understands and I think that makes her a caring and intuitive sales person - a distinct asset for the store. Thank you, Marilou. I will enjoy using those tables.

My boyfriend and I had a great experience buying our beautiful couch here. Shout out to Marlin! He was so kind and worked with us, and our budget, to find the perfect couch. Thanks guys!

I recently had the pleasure of shopping at Ashley HomeGoods, and I must say, my experience was nothing short of phenomenal! From the moment I walked in, I was greeted by friendly staff personal Jamiecka, who was eager to assist me in finding the perfect pieces for my home. The selection of furniture and decor was impressive, with a wide variety of styles to choose from. I particularly loved the contemporary section, which had some stunning sofas and accent chairs that really caught my eye. The quality of the items was evident, and the prices were surprisingly reasonable for such beautiful pieces. I was also impressed by the layout of the store. It was easy to navigate, and I appreciated how everything was organized by room and style. This made it so much easier to envision how different items would look together in my space. One of the highlights of my visit was the customer service. Jameicka went above and beyond to help me find exactly what I needed, and offered valuable suggestions on how to style my new purchases. They genuinely seemed invested in helping me create a home that I would love. Overall, I highly recommend Ashley HomeGoods to anyone looking to refresh their living space. Jamiecka was truly phenomenal, and I can’t wait to return to her for more decor and furniture!

Marilou and Marlon are the best!! VERY professional knowledgeable helpful pleasant & a joy to work with! I’ve shopped here several times before and I am pleased with the quality of their merchandise and their customer service.

My experience shopping here was great!

Great and fast service from Monse that began immediately when we walked in the store!

Monserrat was very helpful.

Mary Lou was great ensuring we find a great sofa for our home!

Great costumer service. If ever you guys need anything look for Ross. Very helpful and very knowledgeable

We visited Ashley in need of a new bed set. Our salesman was Marlin, who was very knowledgeable, patient, professional, and also kind to us during this process. I recommend shopping at Ashley for your next furniture need and ask for Marlin you will not be disappointed..

Salesperson was friendly and very helpful.

Good selection of furniture, nice quality and excellent customer service by John. Was in and out super quick. Thank you!

John was awesome, our best experience in buying furniture, highly recommended!

John sold me things like a professional. Go see John if you're looking for furni for your home or living space. Tell him I said hey, please.

OK, Mary Lou was awesome and I would definitely come back to ASHLEY‘s and buy more furniture again

Marilou was absolutely incredible. She was so friendly and a joy to work with. She was not afraid to move things around the showroom to give me different ideas of how pieces could look in my home or how different pieces could all tie together. Marilou made sure I was happy and comfortable every step of the way. Highly recommend her as your consultant!

Experience was great! We knew what we wanted, Marylou listened and provided information which helped in our decision. Thank you!

Marlo was fabulous. Very informative and friendly. Loved doing business with her🌷

Marlin is very helpful and friendly. He is a pleasure to work with. There are lots of options at Ashley.

We were very impressed with John, our sales rep, who helped us buy a new bedroom set. John was quick to answer our questions both in person and via text, and yet did not pester us into closing the deal before we were ready. We feel like we got a good deal for the quality we were able to afford. Overall a solid experience thus far!

Marlin was great stayed late and helped me find my dream sofa.

Service was absolutely amazing !!!!!

John Snyder was the most patient and accommodating furniture salesman I’ve ever worked with. Me and my family drove past 2 locations just to come to this Ashley furniture and I couldn’t be happier with the outcome. Thank you so much for your patience with my toddlers and our long decision making process! Can’t wait to buy our next piece of furniture from you guys!

John did great!

Wish I could give them 10 STARS!! GO SEE JOHN N MARLIN they found the perfect table, $400 Discount, shipped to my door before my Family Arrives. We will be back for more!

Good service!

Found our sectional we have been want for a while. John was great and we actually added on to our order while there! Great place to deal with!!!

Very helpful staff and Monse was great! Lots of great deals

So thankful for Marlin. If you come here to Ashley’s Furniture make sure you work with him. Marlin customer service was awesome. He was very knowledgeable and assisted me with only a picture of my home layout. Thank you so much I have found my forever place for furniture shopping.

Came to visit just to compare prices but the team made me feel welcomed and like they appreciated me being there and Marilou was so kind and knowledgeable

Marlin

Monse was amazingly helpful. My daddy needed a new recliner bad. The old one, the remote was a POS, I replaced it 3 times in the last year. I called Ashley and spoke to Monse, she listened to my issues and was very helpful and knowledgeable of their product line and in store availability. Most furniture stores don't seem to have anything actually available. My daddy needed a new recliner TODAY. He will be 83 in three days and loves nothing more than reclining with a weasel in his lap and the Hallmark channel with the volume at about a million. The new chair Monse found me doesn't have a stupid remote, the controls are integrated. She understood that dad doesn't need Bluetooth he needs integrated cup holders. Once the guy showed me how to take the chair apart, Monse helped me loud it up on my truck. I would say if you need furniture, definitely go see Monse at Ashley. I will get y'all a picture of dad with the weasel in the new Barco Lounger tomorrow!

Staff was very helpful, I had a great experience with John

Quick, easy, and friendly

John was super helpful and we were able to find exactly what we needed at a price we could afford. We will definitely be back next time we need furniture!

Jon was very attentive and directed us the proper way

John was great. Introduced himself but left us alone while we browsed. Answered all our questions and got us out the door right at our budget.

Monse was wildly helpful, she made the experience so seamless and easy.

Excellent prices excellent customer service

Working with Marlin Ross was such an amazing experience. He was patient, knowledgeable and very professional. He listened to me and got me exactly what I wanted within my budget. I’m a customer for life!!!

Monse was super helpful in finding my new couch!

John was very helpful, patience, and knowledgeable. We purchased a beautiful living room set and can't wait until it arrives!

Ryan help me out.

John was awesome to work with and very helpful!

Ryan help me out. He was great

My family and I had a fantastic experience with John Snyder, our salesman. He was very nice and patient. He helped us every thing we needed.

My husband and I had a great experience with sales representative John. We were greeted warmly and received excellent assistance. I highly recommend visiting this store.

My day started out wonderful. Then went to rooms to go ,purchased living room furniture that was on sale. The guy told me because of the sale I have to pick it up myself or pay them 150. So I told him I will pick it up myself. This is what he wrote on paper that I have to pick it up by 9/17/ 9/18. So I said ok by the way make sure no one sit on it he told me not to worry that he will make sure they wrapped it so I said ok . On 9/15 spend out all this money on a uhaul for them to tell me I can't pick up my furniture because pick up day are Tuesday and Wednesday the guy never said it that way. So me and a friend went to Ashley and a wonderful salesman named John help me he really made my day. Thanks John I purchased a bed from u guys

Ryan Wilson was great! So patient and informative

Monse was great and very accommodating! If I could give her another 5 stars I sure will!

I would like to thank Marlin for being so accomodating and patient while we look for the things we need as we are so new in Durham. He had ideas that are brilliant which made our shopping more efficient and enjoyable. I hope others can experience it too. We hope to come by next time.

John was great! Give him a raise!

Monse was amazing efficient and helped me find a great couch set and deal upon walkin.

It was a great experience working with John Snyder. Excellent customer service.

JP is AMAZING!!!! Very knowledgeable and helpful!!! Knew exactly what I was looking for once I explained theme!!!

JP was awesome to work with, highly knowledgeable about the product and services.

John was extremely helpful and help me find exactly what I needed. Will return soon

John Snyder gave excellent customer service. He was friendly and very patient.

Patient and personable . Made the buying experience fun.

We went in looking for new dressers. JP was our HFC and extremely helpful and got us a great deal. We purchased a floor model of one item and JP was great in securing us a discount for that item. Would shop there again!

John

Ryan was a great person to work with and very patient with all the questions that we had, very helpful, Friendly. I totally recommend him.

John was very helpful and we were very happy with the furniture we chose!

John was super helpful when we went to get a new couch. Ashley had a great selection and it was really nice to be able to try different options in their showroom.

John was amazing!! He was very helpful!

Great service and great people!!

John gave the best service ever !!!

JP has a great customer service! Thank you!

Marlins customer service skills are exactly what you want when shopping anywhere. 👍🏾👊🏾

JP was kind; a great sales person.

JP was excellent and helped us find the exact dining room table we wanted.

John Z did a wonderful sales job for us. Thanks!

Monse was amazing! Very knowledgeable and attentive

Nathan was super helpful and extremely knowledgeable. He spent a lot of time understanding our requirements and provided us customised options. Had a great experience - highly recommend!

My new furniture from Ashley home

My husband and I were shopping for a new couch and were unsure of what we wanted exactly. JP was super patient and responsive to all of our questions, ultimately leading us to find the perfect thing! He was available via text and even followed up on days that he was off the clock. Great customer service! Thanks JP!

Marlin was great. Extremely professional and for once we were not followed around and harassed by a salesperson! He helped us find an amazing bed and gave us space to talk between ourselves and if you have ever shopped in a furniture store you know how aggressive some salespersons can be. Offered us multiple options and took no for an answer when we decided against his/ashley furnitures headboard options. Which is why we felt confident in spending well over 8 grand with him! I would definitely recommend this establishment and personally will only deal with him in the future! Thank You sir!

Marlin was fantastic to work with! He listened to what our needs were and matched us with a high quality bedroom suite that we are sure to enjoy for years to come. After shooping at several furniture stores in the Raliegh/Durham area, I highly recommend saving time and heading over to the Ashley Store in the New Hope Commons Shopping Mall. Update: Found out the very next day that a better deal was available online and the "deal" that I thought I was getting was actually the price online, and I even paid more for a few pieces than what was being offered online. Do your research thoroughly before going in the store. The "manager's special" isn't real and neither is the "20%" in-store discount. I've reduced my star rating down from 5-stars: I got played with the pricing. Quality product, didn't like the hustle.

Ryan was a pleasure to work with! I recommend working with him for your next purchase.

Nathan was very helpful in getting us what we wanted at a great price.

Great experience

Had a great, quick and seamless experience with Nathan!

John and JP were excellent host in helping us get new furniture they had excellent customer service they able to help us decide on what we wanted and what would be in are budget so if your looking for furniture or a great sale come see these two gentlemen.

Nathan was wonder and very knowledgeable to work with. Took lots of time to look at an item and pricing that would would work for me.

Our service was very good and in particular Monse was VERY helpful!

JP helped us a lot. He was kind and professional. I think it was great idea to visit here.

Customer service was excellent. Ryan did a fantastic job helping us with our sofa & chair purchase.

Monse was a great help finding the defect fit for the family

If you want to meet the best sale person ever!!! His name is Nathan! Thank you Nathan for all your help and making our time picking the right piece effortless. Thank you!!

Nathan was our sales associate at the Durham location for our purchase. He was professional, attentive, and helpful throughout the process. Thank you Nathan for your assistance.

Nathan provided us with a great experience at Ashley! He was patient, understanding, and very easy to work with. I highly recommend anyone shopping at Ashley to ask for him!

Nathan was good

Jamiecka was great! Thank you!!

Service was great. Nathan was very helpful and knowledgeable. Will definitely be shopping here again.

Gabrielle is extremely friendly and helpful. She patiently showed us around and helped us find exactly what we are looking for.

Super friendly! Love the energy and the atmosphere! Jamiecka is great and everyone was very friendly coming in.

I had the best experience with Marlin he is the best he worked out everything I needed and has been very patient and understanding with me I truly appreciate all he has done.

Excellent sales person Nathan- and regional manager- she’s a consummate professional and I bought even more after meeting her. Thank you!

Thanks Gabrielle for helping us find the perfect table for our space! Excited to get it in less than a week!

Gabrielle greeted us from the moment we stepped into the store. She was incredibly helpful and helped us find a couch for our new home.

Your team was Gabrielle did a awesome job make sure price fit into my budget , her manager was very helpful also I had date I would have guest and I’m getting my furniture before that date , this was a wonderful experience

Today I came in to Ashley Furniture home store and had a great experience with Jamiecka and Marlin. They were very helpful and knowledgeable about the products on the floor. I will be coming back for sure. Thanks!

JP exceeded my expectations. He was pleasant, honest and very knowledgeable about the furniture. I appreciate his time and his patience with helping me find the perfect bedset.

Gabrielle was incredibly helpful, really knowledgeable and so friendly! We will be buying from her again in the near future!

Great staff. Nathan is very helpful! Everyone works together to get you the best deals.

Ryan was an amazing help! Explained everything well and we were out of there with everything we needed. Thank you Ryan!

We worked with Nathan and had a wonderful experience. He was helpful, friendly, and accommodating. He worked with us to find a great deal on a couch we love!

I had a great experience working with Gabrielle purchasing new living room and bedroom furniture. She was very patient and helpful throughout the entire decision process - highly recommend this store!

Great service!! Hands down Ryan is so great! He will not disappoint you and will answer any and every questions honestly which is great! Great service all around.

Monse was so great, she helped me pick out a new sofa and accent chair and dealt with me being super nitpicky and wanting to go back and forth between chairs. She’s super patient and really attentive to detail. The rest of the staff was super awesome and helped me find everything I want! Definitely recommend 💯

Gabrielle was lovely and super helpful! My wife and I came in with an idea of what we wanted and she took the time to talk us through all of the options.

JP and Nathan were wonderful to work with!

Gabrielle was so communicative and helpful, she really made getting furniture easy and user friendly! I was able to mix and match a dining set really easily to something I love

Ryan was incredibly helpful in helping my wife and I pick out a sofa for our living room

Gabrielle and Nathan were amazing and helped me find the perfect product to meet my specific needs. Very friendly and knowledgeable, thanks so much for your help! I would definitely recommend y’all to my friends and family

We had a great experience at Ashley Furniture working with JP. He helped us with the purchase of our new couch and made the whole process easy. JP was not pushy and very approachable, answering all of our questions thoroughly. We had our two children with us, and JP was really nice and accommodating. Highly recommend!

Thank you JP & Jamiecka. You all are the best. Best customer service ever.

Ryan Wilson was very helpful and helped me find the table I’ve been looking for!

RYAN IS AWESOME. WOOT!!

Ms Jamiecka Baker was very helpful. She made my shopping experience joyful. Thank you Ms Jamiecka

Great customer service

JP was an amazing help while we were deciding on a living room set. He was very informative and patient during our decision making process. I highly recommend Ashley for their great furniture and even better customer service!

Great shopping experience. JP was super helpful. Thanks!

Ryan help me, and he awesome. Very patient and kind.

The buying experience was pretty good. My consultant Monserrat Hernandez was patient and kind. Go to Ashley’s and to see Monserrat😊

Took forever for someone to offer to help us and we were sitting directly across from some workers who were in the middle of a conversation. They took their time to wrap up and even after waited until we talked to them to ask some questions.

Ms. Gabrielle was helpful supporting our needs and was patient to help us find the right furniture. She is amazing and I would recommend to anyone to visit and request by name.

Gabrielle was extremely helpful as I was VERY indecisive going in. She helped me find a bed frame and a couch that was perfect along with a nice discount! Thank you so much for your help Gabrielle!! 10/10

Gabrielle was wonderful and such a big help!

John was exceptionally knowledgable about the store inventory and was a pleasure to work with.

Gabrielle was very professional and helpful in handling our needs. Great service and pricing .

I visites Ashley store, and John helped me take a look. The thing I liked the most is he was able to look for stuff according to my liking and pricing. It was a productive visit. Thanks:)

Service was amazing, very satisfied with the help received on finding the perfect bed.

We went in on the 4th of July to start looking for living room and bedroom furniture. We didn’t know if we would actually purchase anything but thought it might be a good time to take advantage of holiday sales. John helped us buy a bed. He was extremely knowledgeable and provided us with a lot of information about the different mattresses and what we should look for when we tested them. He was helpful without being pushy. He made the process easy and the whole experience a positive one for us. We still have more furniture to buy and will likely see John again in the near future.

Need some new furniture? Ask for Gabrielle. She’s very knowledgeable, kind and treats you just like family. Thanks, Gabrielle, for your help! However, the return policy did not make us return customers. We got our ottoman in our space and decided it didn’t go with the couch and it’s WAY too big. We called the store on the day after delivery and they don’t accept any returns. Now I’m stuck with an ottoman in my way that I hate. It took a space I loved and trashed it. It’s a very nice ottoman. Nothings wrong with it, but I don’t want it and now I’m stuck with it.

Gabrielle was such a wonderful help. She talked me through different designs that would fit my apartment.

Gabbi did a fantastic job of finding options that checked the boxes on our list of wants/needs, and allowed us to ask a million questions with good answers for each one. Then went above and beyond to get the discounts and pricing options that would fit our budget.

Gabrielle was so helpful and such a pleasure to work with!

Great patience and service by Gabrielle

UPDATE 11/12/24: I changed my 5 star rating to a 2 due to the fact that my bed frame I received was not manufactured correctly, hence I could not secure the metal slats to the side rails as the slats were too short. They would not send anyone out to help try and fix the problem, so I had to rig it myself by adding another piece of wood to the side slats so I could screw the slat to the frame. I'll not buy from Ashley again! (Although I do like the recliner/love seat I bought.) ---------------------------------------------- Easy to call and place order and very helpful. I’ll do another review once they have made the delivery!

Thank you! I had a great experience finding my couch ! 😊

Great

Ryan was very helpful when purchasing a new couch

Always great service from the time you enter the door to the point of sale.

Ryan was super helpful at the Durham store!

Finalizing an application for a sofa that went extremely smooth and pretty quick. Very helpful staff.

Had the best experience as soon as I walked into this store and greeted by Gabrielle. She listened to my needs and got me exactly what I wanted for a great deal. Definitely recommend getting your furniture here and working with her! I’m so excited to enjoy my dream couch

(Translated by Google) Monserrat Hernández is a very kind girl who gives preference to clients, takes the time to explain to you detail by detail, excellent service, highly recommended (Original) Monserrat Hernández es una chica muy amable que le da preferencia a los clientes se toma el tiempo para poder explicarte detalle a detalle excelente servicio muy recomendable

Great help from Ryan and Gabrielle picking out a sofa and loveseat combo!

We had a very pleasant experience at Ashley! Ryan greeted us on the spot and went through every aspect of the furniture to make sure we found the one that suited us best.

Great experience!!!

Gabrielle was great!

So friendly and helpful. Very knowledgeable staff. I shop here for all my furniture needs.

Everything was great!!!

Great experience. All the staff was super understanding and willing to talk through and explaining everything.

Was helped out by Monserrat H. Was really helpful in helping my find a dresser and night stands. Love coming to this store location as I always find something for a good deal. Will definitely be coming back.

We had a great experience here! The customer service was fantastic (Monse especially) and they really worked with us when it came to pricing! Definitely recommend!

Marlin helped my wife and I out pick out a tempurdic mattress! He’s amazing at helping us decide. Ask for him when you come him!

Jamiecka and Monserrat was Very helpful.

Ryan was super helpful - I laid on a comfortable mattress.

Excellent customer service! Gabrielle was amazing to work with—so patient and offered great ideas!

When you visit go ask for Gabrielle! She is great! Very professional and friendly.

Gabrielle was very knowledgeable and helpful and fast! A good listener!

Great service and excellent patience and great details

We had such a great experience at Ashley. Ryan Wilson was our sale rep and he was attentive to us the entire time we were in the store. He helped us find several options that met our needs for a new sofa. The check out process was fast and easy and we expect the delivery in a little over a week to go as smoothly as our time in the store. Their selection is great but their people are even greater.

Very helpful staff. They go above and beyond to help you find something that works for your home.

JP is the man! He was awesome, helpful, attentive with no pressure, his customer service skills are 💯

We had an fantastic experience with JP our salesman. I kept changing my mind and he was so patient. We got an amazing deal on a Sectional sofa and end tables.

Gabrielle is very nice with us and helpfully

Came to Ashley furniture store to find a couch since I’m moving in a month up to NC from a different state. Immediately when you walk in you are greeted with friendly faces that want to help you find exactly what you want! I had to come two days and the first day Marlin helped me and was very patient with me trying to find out which couch I truly wanted! When I came back the next day to buy the couch Gabrielle was able to help us with the buying process and was friendly and very sweet and informative through out the whole process! 10/10 recommend!!

I have been very fortunate to work with Marlin twice now. I has one fun project and another very stressful project and he made both VERY EASY. He is very patient and helps you think through your needs. My son's room was absolutely perfect and I can't wait to get the new furniture for my upcoming move. THANKS MARLIN!!!

Ryan helped me save over $300

I really enjoyed my experience with Gabrielle and Jameika they were really concerned at finding me the prefect mattress for my back and took their time and never rushed me. I didn't feel pressured 2 buy anything.

Gabriel was totally awesome and made sure I was satisfied. The whole experience was great!!

See Gabrielle!! She is super personable and will help you find the pieces that fit perfectly with your style and preference!! Will definitely be coming back!

Gabrielle was very helpful

Gabrielle was wonderful and answer all of my questions and I would recommend her too my friends thanks for everything

Gabrielle in the Durham, New Hope Commons store was excellent!

(Translated by Google) Excellent store, very friendly and super discounts 👍👍 (Original) Excelente tienda muy amables y super descuentos 👍👍

Gabrielle was awesome and really helped us get a good price and a great monthly payment 🫡

I was greeted over the phone by Gabrielle for directions to the store and the moment I came in the door...there she was -smiling, pleasant, friendly , professional and great customer service!! I was hesitant to fill out application and got approved for everything I wanted and desired because of Marlin and Gabrielle (the dream team). Great experience, Over the top customer service, charming staff!!! Thank you all for being you and amazing 🤩🤩😍😍🤩🤩

Loved the customer support and feedback with Gabrielle. It was such an outstanding experience being able to share and create new ideas for a rooms from another perspective.

Gabrielle was very sweet loved the way she attended. We’re looking back to going this weekend to make a final purchase!

Gabrielle is knowledgeable and very helpful. She worked with us until we found exactly what we were looking for.

Gabriella and the team at Ashley Homestore in New Hope Commons made furniture shopping a breeze. Highly recommend.

I worked with Gabi Rodgers at the New Hope Commons location in Durham, NC. Her service was phenomenal. She was friendly, knowledgeable, and delivered. I would recommend her services and Ashley Furniture.

Worked with Gabriel! She helped me finding the right bedroom furniture!

I went in to buy a recliner at the Ashley Store in Durham at New Hope Commons. My sales person Gabrielle was so helpful with my purchase. She was so kind to me and my sister and she helped us find the perfect recliner.

Ashley Homestore always provides wonderful service. Marlin continues to offer excellent service. Additionally, Serena helped me today by taking about tempurpedic mattress. I highly recommend attending Ashley Homestore.

Good floor sales! Bought 2 couches for a great deal.

Marlin was so helpful in assisting us with choosing the perfect bed for us. We were not expecting to purchase one but based on the experience we knew the time was now to purchase our forever bed. We would recommend Marlin and team to help with your mattress needs.

Gabriel assisted me and was great to work with! Explained all very well, showed me various options and I was able to find the beautiful couch I was looking for!

Gabrielle was amazing! She explained everything very thoroughly.

Gabrielle was very helpful and friendly to work with. She is also very informative. Thanks for your help

Gabrielle was very patient and helpful. Took the time to explore what I wanted and show me a variety of options.

Marlin is great

Gabrielle did a fantastic job and got us a great deal! Excellent service! Thanks so much!

Had a fantastic experience! Gabrielle was wonderful! Loved there service!

Gabrielle was great please make u stop to see her.

My saleswoman was Gabrielle! She was a delight to work with. She pays attention to detail and tries to match you up with your price point, comfort and aesthetic you are looking for! Loved my experience!

Gabbie is really helpful in choosing the right furnitures for your home and the furnitures are amazing!

I had wonderful service from Gabrielle to select a recliner with electric controls for everyday sitting and comfortable enough to sleep in! Very soft leather and perfect Comfort. Thank you

This store was amazing! Marlon got me approved which was never the case at other stores! I can’t believe it and it was a gift for my birthday which is next Tuesday!! Give him a Tasso because he deserves it!! Signed butterfly

Gabrielle was amazing! She helped me find exactly what I needed and did her best to accommodate all of my needs. Best customer service I have ever received in this setting. Very happy and appreciative.

I had a great experience with Gabrielle and Marlin. They were very informative and thorough. I would ask for them again!

Best service I’ve ever had!!! Gabrielle

Great service by Ryan

Gabriel was very helpful in helping us choose a mattress within our price range and one that was very comfortable!

Family had a great experience with Gabrielle during our Tour. She explain Quality, pricing and coverage perfect. We will be back to buy from her

Gabrielle was very helpful with my experience❤️

(Translated by Google) I loved the attention (Original) Me encantó la atención

Gabriel Ryan

Gabrielle was very nice and helpful today! I'll certainly come back!

Friendly, knowledgeable and efficient service, good selection of products. Unfortunately their sales pitch was misleading. I purchased an expensive electrically controlled recliner, which was in stock and was delivered within a few days. I was shown a motor battery pack which went with it but the battery pack was not delivered with the chair. I called the store and they told me the battery packs could not be delivered and must be picked up from the store. I went to the store to pick it up and was then informed that the battery pack was a separate purchase which cost $219.99! I was not informed of any of this on my original visit to the store. Nice furniture but be careful to check carefully to see that you get what you think you're paying for.

Gabrielle was a great sales person. She was nice to work with and took her time trying to help meet our needs.

Worked with Gabrielle, and she was very helpful.

Awesome customer service!

Gabrielle was fantastic!!! Super informative and so friendly! Paid so much attention, great listener! We will ask for her every time in the future and everyone else should to!!!!!

Gabrielle was a very helpful and thorough associate. I would recommend her to anyone who needs assistance. She’s great!

Gabrielle was a delight, she was very helpful and knowledgeable. She gave us her time and was very patient. The manager came over and was very helpful as well. We had a great experience and customer service was superior.

Came in just to browse and was met by Gabrielle with a warm smile and introduction. She listened to my ideas and concerns and provided a multitude of options that were in line with my vision. Together we brought it to life! She was patient and kind and definitely made my visit a great experience. Definitely gave 5 Star Service!

Excellent customer service very helpful

Ryan was such a great help!!

Great experience with Gabrielle today!

I had such a great experience looking for a new couch here! Matlin was a great help during my experience.

Amazing Service!

Gabrielle was very informative and informational. She gave me great information and led me in the right direction of my purchase.

Ryan is great!

Wanted a new couch so I stopped by Ashley a couple weeks ago. I like the fact I was able to look around 1st before I was approached for some help. Marlin was so nice and very knowledgeable about all the furniture. Showed me plenty of options. I even started looking for bed frames, and he showed me the adjustable foundation beds. OMG I loved them. I didn't purchase anything that day. I needed more time to look around. Return back today hoping Marlin would be there but sadly he wasn't. Jordan was so helpful this time around. He was just as friendly and knowledgeable about the furniture I wanted to purchase. Gave me time to look around and made sure me and my family was comfortable while we was in the store. If you ever go to Ashley's Furniture in Durham in New Hope Commons plaza you can't go wrong If you talk to Marlin or Jordan great guys! They made me a diamond member.

Ryan was great!

Well, I was not happy how long it took and it wasn’t the poor girl fault-she was obviously was new and every few minutes she had to check with her supervisor. The supervisor seeing she was struggling with a big order should have mentor her and guide her. Instead, leaving her to struggle and I had to leave because I was so frustrated . My family had to take a flight and this process took 2 hours-buying furniture should not take 2 hours. If this buying process took longer my family would have missed the flight. I have 4 stars because she was new, is the fault of supervisor monitoring her.

First, we arrived at Ashley Home Store at 10:45am and saw the business hours for Sunday opening at 12pm. While we trying to figure out what to do till 12pm, out comes a very nice lady with a great big smile and says to us, " we're opening today at 11am due to next week " Easter Sunday" we will be closed. If you don't mind sticking around for 15 minutes." We were so happy. Grateful to the beautiful smiley lady that informed us. This location I HIGHLY recommend. Excellent customer service. Marlon our sales associate is AWESOME!!! He is friendly, was very helpful, knowledgeable, answered all of our questions, very patient, kind, humble, respectful and very professional. Furniture choices are great! Great staff. THANK YOU for providing us a great shopping experience.

Marlin was absolutely amazing!

My wife and I had an excellent experience at this location. They manufacture their products, which allowed us to customize our sectional couch to fit in an odd-shaped room and get the features we wanted. All for a competitive price! Kudos to our sales rep Monserrat Hernandez for her fantastic help.

My experience was great! The staff was very helpful and knowledgeable. They also made sure I was comfortable while I shop for my new trailer!

Gabriel is nice and excellent hosting us all around, appreciate her so much!

Gabrielle and Ryan were amazing . Very knowledgeable about the products and welcoming . Definitely recommend come see and ask for Gabrielle

I went to this location with my mom to look at bed room sets for her new home. Gabrielle saw we were looking around and immediately asked us if we had any questions or needed any help. She showed us exactly what we were looking for without being pushy. She really cares more about us getting what was in our budget

Ryan was amazing!!!!!

Ryan was Awesome!! We will see him very soon !!!

Thank you Ryan for all your help! We will be back soon.

Zach was wonderful and friendly during the whole experience! He’s there when you need him but he will also give you space to debate in private. Explained everything clearly and was very jovial throughout the process, even when I went back in forth in decision making

If you come to this Ashley furniture store, ask for Zach! The absolute best, super warm and takes the pressure out of very large decisions.

Gabrielle was amazing she was so helpful and knowlegdable when it came to searching for a new mattress! She really listened to my needs, took my budget into consideration, and was informative! I had a great time with her and the rest of the staff! Will definitely return!

Great customer service from Gabriel. We love the Robbinsdale and Lettner furniture lines she showed us.

It was a learning process but Zach helped me understand what I needed and get the exact bed I wanted!

Marlin and Gabrielle was great

couldn't think in here with all the salesman offering me tiny bottles of water or trying to bond with me over my graphic tee

Gabrielle and Ryan were very helpful when I was picking out for a

Just purchased a new home and came in to browse at furniture. Ryan was very helpful with assisting me. He is very knowledgeable about the products they have to offer. I look forward to working with him over the next months to furnish my home.

Marlin & Monserrat were so helpful and attentive with our shopping and buying experience at Ashley’s, can’t thank them enough!

Marlin was absolutely amazing and made me feel right at home. Def will recommend this place and his service! Thanks Marlin!

I had a wonderful experience with Salesperson Gabby. Ask for her when you’re shopping.

(Translated by Google) Ryan was very kind to us and clarified all our doubts. (Original) Ryan se porto muy amable con nosotros y nos aclaro todas las dudas

(Translated by Google) Ryan helped us a lot, he was kind and the process was super easy. Thank you very much for your attention. (Original) Ryan nos ayudó bastante fue amable y súper fácil el proceso muchas gracias por sus atenciones

Zack and Serena were amazing! My situation was very unique and started with a phone call! They made it happen and my new sectional arrives in 10 days!! Thanks Zack and Serena!

This place and the people are amazing! They really go above and beyond. The store and sales manager both stayed well past closing to assist me in finding the perfect bedroom set at a great price. Don’t hesitate to shop here not just for the quality of furniture but for the overall experience. Just the best!

Gabrielle was so amazing she made this process so easy. she made me feel comfortable in the store. The finance manager was great also he walked me through everything in regards to financing. will definitely be back

Loved working with Ryan Wilson, he greeted me as soon as I walked through the door! He was very patient, answered all of my questions with details and provided all available options. Very great experience and great customer service! Went in for a sectional couch came out with that plus a great mattress and dining room set

I was greeted at the door by Gabbi wonderful person she asked my daughter name and greeted her also i was able to find what I needed with her help and understanding

Marlon was a pleasure to work with. Super personable, not pushy. We came for an ottoman and left with a new bed. Delivery date/time was accurate and the delivery folks were also easy to work with.

Had a WONDERFUL experience. Zach was a great helper and talked me through everything i needed to know about buying my first own couch. He was the best!! Definitely recommend going here for any furniture you may need!

Zack and Marlyn are the best!

Mrs. Rogers was top notch! Very patient and knowledgeable sales associate.

Gabrielle was great to work with! Looking forward to enjoying our new furniture.

The prcoess of buying our couch was awesome! Gabrielle was a very great sales person. She was very patient and answered all of our questions.

Great people and Zach Miles was the best!!!

Gabrielle was very helpful and accommodating!

Great customer experience! Zach was amazing! He was so patient, knowledgeable, and polite. He went above and beyond to help us close a deal and get the furniture we wanted. I definitely recommend shopping at Ashley’s Home store. Also, when you do ask for Zach! You won’t regret it.

My furniture and mattress experience went extremely well. I am not one who enjoy having to shop for furniture, and definitely not mattress purchasing. Our sales person, who pause from her managing position, (Serena) to help us make sure our experience was good and purchased everything we wanted! Furniture is top quality and experience as well!

Worked with Marlin today and he was awesome! Definitely come by and ask for him to help you pick a new living room set. 10/10 would recommend

I enjoyed working with the salesman Zach. He answered my text messages, Showed up on his day off to help me make my purchase

I absolutely love this store and the staff. Zach was beyond amazing!!!! He was very informative and helpful. He listened to what I was looking for and delivered what I wanted. Zach is the best ever!! If you go to Ashley ask for Zach you won't be disappointed!!!!!!

Zach is amazing! Go to Ashley's furniture and let him assist you on your needs!

Zach was amazing!!! Made sure we got everything we needed and wanted😁amazing salesman

Marlin was exceptionally helpful in listening to what I was trying to do and helping me with my vision.

Marlin, was amazing!!! He spent so much time with me. He drew a layout of where my furniture would go. We looked at several dining tables.He realized one would not work and helped me get a better one. He's so patient and kind. He explains everything so clearly. I had a wonderful time! I picked out dining room and chairs, tv stand, coffee table with lift, side table, mattress and adjustable base. Thank you Ashley Furniture and Finance Manager Marlin! Janet Brady

Sales man Marlon was fantastic!

Zach and Jarrett did an awesome job! They could sell ice to an Eskimo!

It was a great experience. It was a pleasure and a blessing to have a knowledgeable woman of faith as a sales person. I also learned at lot about the furniture we purchased. I will recommend Ashley Furniture.

Great experience ZACk

Awesome experience, Ryan was super helpful and showed how you can mix and match the couches and designs. Highly reccomend, great prices!

Sirena was amazing walking us through all kinds of furniture and answering every question we had. Marvin was also nice greeting us.

Sirena was very helpful and helped us with the whole process !

We were well taken care of twice in one day!! The people (Marlo, Zach, Serena) are great at service and being mindful of your needs. Unfortunately, the bankers are not into providing great service, so be careful about signing up for accounts without fully understanding the terms. To be honest, I'm not very happy about being told there's no interest or fees for my account. The creditors stated that this just isn't true. Please fix this Ashley Furniture. Thank you.

Marlon was VERY helpful, pleasant and professional! Three years with Ashley and the service is still phenomenal!

Zack was very helpful and answered all our questions (and we had many!) we are definitely coming back!

Zach was amazing help. Walked the store multiple times over ensuring I purchased just what I wanted and needed at a price I was comfortable with. He was friendly, outgoing and patient.

Every one is really nice & Zach was awesome! Buying process was really easy

Ebony and Ravon you lady’s are the best great personalities my wife and I will be seeing you soon. Thanks again. Hard workers.!!

Zach was very patient and helpful while I picked out a sofa today!

Very efficient Met our needs quickly and worked discounts. Great store for your needs.

Zach was great to work with. He helped us find an item that we had seen online and price matched it. We’re really pleased highly recommend them.

The representative was an awesome salesman. He just wasn’t trying to sell furniture. He listened to us and we bonded.

Zach was amazing!

We received excellent service by a pleasant knowledgable sales person.

Went in for ideas for a den/sitting room and Zach Miles not only showed me floor models but pulled up a lot of options online for me and my designer. Very patient and helpful!

Zack was a excellent salesman. Will recommend to others.

Great people. Excellent place to buy furniture

Zach Was very knowledgeable and courteous

Serena was very helpful; she made sure I was well satisfied. Also, she ensured the process was seamless

Zach provided the most exceptional customer service and is very knowledgeable

I always shop this location! Great customer service! Serena was super sweet and helpful!

Zach was wonderful! He took the time to make sure we felt comfortable with our price, and helped us get a great deal. Would recommend again for sure!

Spoke with Ryan Wilson today at Ashley Furniture in Durham. He was extremely helpful and knowledgeable despite our interrupting the work he was doing.

Awesome! Very helpful!

Marlin was super helpful! Love their finance options!!

Marlin had Very good customer service ,ibwill keep coming over and over again.. Thank you so much marlin ..

Marlon at Ashley Furniture in Durham, North Carolina, provided exceptional service and helped me find the perfect set, complete with matching lamps and a discounted dining room table. His expertise and assistance made the shopping experience delightful, and I'm delighted with my new furniture.

Zach was very patient and knowledgeable!

Stopped in to choose some furniture and was greeted warmly. The staff is professional, well informed and able to multitask really well! Serena was taking care of three different clients, including me, and I thought she was super capable and I never felt ignored. I was able to find a high quality sofa chair and ottoman AND a quick delivery! Everything about my experience was five star!

I went to the Ashley HomeStore in Durham, NC and it was an awesome experience! Zack was my rep and he was very attentive, well knowledgeable and attentive to my needs. I came out with a heck of a deal and would recommend this store to anyone.

Great experience with Zach as our salesman. Knowledgeable, kind, and helpful.

This was probably my best and absolute favorite customer service experience in the RDU area. Marlin was a great help in finding me what I wanted. He wasn’t too pushy on making a sale. He actually listened to my preferences and helped me find a great sectional —- that was on sale! He even talked thru some of my worries surrounding the length and size of the sofa fitting into my living room. I enjoyed my experience and will definitely be going back for more pieces to add to my new home.

Marlin was the best! He was very patient with us and helped us with all of our questions!

Marlin was a great help and was very patient with us. Would definitely recommend going for all your furniture needs.

Everyone was really nice and helpful especially Zach that helped me get a new couch

Marlon gave amazing service ! we will be back 😊

Ryan helpful

Zach was very helpful and helped us find a couch we love!

Super easy experience, absolutely loved it. They were really helpful and their furniture is amazing. Five stars would recommend!

We have shopped at this Ashley Home store since moving to the area in 2018, and have loved each experience. Most recently we bought a set for our sunroom and are so pleased with the service and attention to detail of the staff. We will continue shopping here for furniture and room accessories. Best selection and availability in the area.

Found a great sectional for our son.

Great customer service

My wife and I were looking for item for my office. Although it’ was not a piece a furniture, Serena took time with us to ask about our project and recommended a different item based on the needs of my office. I will definitely shop with her again!

Marlin was awesome! He went above and beyond to help set up our living room!

Ahmad gave us great customer service!

Ahmad was great at answering our questions and wasn’t pushy at all!