Ashley Store | Durham, NC 27707

RYAN IS AWESOME. WOOT!!

Ms Jamiecka Baker was very helpful. She made my shopping experience joyful. Thank you Ms Jamiecka

Great customer service

JP was an amazing help while we were deciding on a living room set. He was very informative and patient during our decision making process. I highly recommend Ashley for their great furniture and even better customer service!

Great shopping experience. JP was super helpful. Thanks!

Ryan help me, and he awesome. Very patient and kind.

The buying experience was pretty good. My consultant Monserrat Hernandez was patient and kind. Go to Ashley’s and to see Monserrat😊

Took forever for someone to offer to help us and we were sitting directly across from some workers who were in the middle of a conversation. They took their time to wrap up and even after waited until we talked to them to ask some questions.

Ms. Gabrielle was helpful supporting our needs and was patient to help us find the right furniture. She is amazing and I would recommend to anyone to visit and request by name.

Gabrielle was extremely helpful as I was VERY indecisive going in. She helped me find a bed frame and a couch that was perfect along with a nice discount! Thank you so much for your help Gabrielle!! 10/10

Gabrielle was wonderful and such a big help!

John was exceptionally knowledgable about the store inventory and was a pleasure to work with.

Gabrielle was very professional and helpful in handling our needs. Great service and pricing .

I visites Ashley store, and John helped me take a look. The thing I liked the most is he was able to look for stuff according to my liking and pricing. It was a productive visit. Thanks:)

Service was amazing, very satisfied with the help received on finding the perfect bed.

We went in on the 4th of July to start looking for living room and bedroom furniture. We didn’t know if we would actually purchase anything but thought it might be a good time to take advantage of holiday sales. John helped us buy a bed. He was extremely knowledgeable and provided us with a lot of information about the different mattresses and what we should look for when we tested them. He was helpful without being pushy. He made the process easy and the whole experience a positive one for us. We still have more furniture to buy and will likely see John again in the near future.

Need some new furniture? Ask for Gabrielle. She’s very knowledgeable, kind and treats you just like family. Thanks, Gabrielle, for your help! However, the return policy did not make us return customers. We got our ottoman in our space and decided it didn’t go with the couch and it’s WAY too big. We called the store on the day after delivery and they don’t accept any returns. Now I’m stuck with an ottoman in my way that I hate. It took a space I loved and trashed it. It’s a very nice ottoman. Nothings wrong with it, but I don’t want it and now I’m stuck with it.

Gabrielle was such a wonderful help. She talked me through different designs that would fit my apartment.

Gabbi did a fantastic job of finding options that checked the boxes on our list of wants/needs, and allowed us to ask a million questions with good answers for each one. Then went above and beyond to get the discounts and pricing options that would fit our budget.

Gabrielle was so helpful and such a pleasure to work with!

Great patience and service by Gabrielle

Easy to call and place order and very helpful. I’ll do another review once they have made the delivery!

Thank you! I had a great experience finding my couch ! 😊

Great

Ryan was very helpful when purchasing a new couch

Always great service from the time you enter the door to the point of sale.

Ryan was super helpful at the Durham store!

Finalizing an application for a sofa that went extremely smooth and pretty quick. Very helpful staff.

Had the best experience as soon as I walked into this store and greeted by Gabrielle. She listened to my needs and got me exactly what I wanted for a great deal. Definitely recommend getting your furniture here and working with her! I’m so excited to enjoy my dream couch

(Translated by Google) Monserrat Hernández is a very kind girl who gives preference to clients, takes the time to explain to you detail by detail, excellent service, highly recommended (Original) Monserrat Hernández es una chica muy amable que le da preferencia a los clientes se toma el tiempo para poder explicarte detalle a detalle excelente servicio muy recomendable

Great help from Ryan and Gabrielle picking out a sofa and loveseat combo!

We had a very pleasant experience at Ashley! Ryan greeted us on the spot and went through every aspect of the furniture to make sure we found the one that suited us best.

Great experience!!!

Gabrielle was great!

So friendly and helpful. Very knowledgeable staff. I shop here for all my furniture needs.

Everything was great!!!

Great experience. All the staff was super understanding and willing to talk through and explaining everything.

Was helped out by Monserrat H. Was really helpful in helping my find a dresser and night stands. Love coming to this store location as I always find something for a good deal. Will definitely be coming back.

We had a great experience here! The customer service was fantastic (Monse especially) and they really worked with us when it came to pricing! Definitely recommend!

Marlin helped my wife and I out pick out a tempurdic mattress! He’s amazing at helping us decide. Ask for him when you come him!

Jamiecka and Monserrat was Very helpful.

Ryan was super helpful - I laid on a comfortable mattress.

Excellent customer service! Gabrielle was amazing to work with—so patient and offered great ideas!

When you visit go ask for Gabrielle! She is great! Very professional and friendly.

Gabrielle was very knowledgeable and helpful and fast! A good listener!

Great service and excellent patience and great details

We had such a great experience at Ashley. Ryan Wilson was our sale rep and he was attentive to us the entire time we were in the store. He helped us find several options that met our needs for a new sofa. The check out process was fast and easy and we expect the delivery in a little over a week to go as smoothly as our time in the store. Their selection is great but their people are even greater.

Very helpful staff. They go above and beyond to help you find something that works for your home.

JP is the man! He was awesome, helpful, attentive with no pressure, his customer service skills are 💯

We had an fantastic experience with JP our salesman. I kept changing my mind and he was so patient. We got an amazing deal on a Sectional sofa and end tables.

Gabrielle is very nice with us and helpfully

Came to Ashley furniture store to find a couch since I’m moving in a month up to NC from a different state. Immediately when you walk in you are greeted with friendly faces that want to help you find exactly what you want! I had to come two days and the first day Marlin helped me and was very patient with me trying to find out which couch I truly wanted! When I came back the next day to buy the couch Gabrielle was able to help us with the buying process and was friendly and very sweet and informative through out the whole process! 10/10 recommend!!

I have been very fortunate to work with Marlin twice now. I has one fun project and another very stressful project and he made both VERY EASY. He is very patient and helps you think through your needs. My son's room was absolutely perfect and I can't wait to get the new furniture for my upcoming move. THANKS MARLIN!!!

Ryan helped me save over $300

I really enjoyed my experience with Gabrielle and Jameika they were really concerned at finding me the prefect mattress for my back and took their time and never rushed me. I didn't feel pressured 2 buy anything.

Gabby was very sweet and helpful. We inquired about additional options and she was able to find something more fitting for what we were looking for. We love our purchase from Ashley’s Furniture and we are looking forward to purchasing more for our home in the future. Be sure to ask for Gabby the next time you visit!

Gabriel was totally awesome and made sure I was satisfied. The whole experience was great!!

See Gabrielle!! She is super personable and will help you find the pieces that fit perfectly with your style and preference!! Will definitely be coming back!

Gabrielle was very helpful

Gabrielle was wonderful and answer all of my questions and I would recommend her too my friends thanks for everything

Gabrielle in the Durham, New Hope Commons store was excellent!

(Translated by Google) Excellent store, very friendly and super discounts 👍👍 (Original) Excelente tienda muy amables y super descuentos 👍👍

Gabrielle was awesome and really helped us get a good price and a great monthly payment 🫡

I was greeted over the phone by Gabrielle for directions to the store and the moment I came in the door...there she was -smiling, pleasant, friendly , professional and great customer service!! I was hesitant to fill out application and got approved for everything I wanted and desired because of Marlin and Gabrielle (the dream team). Great experience, Over the top customer service, charming staff!!! Thank you all for being you and amazing 🤩🤩😍😍🤩🤩

Loved the customer support and feedback with Gabrielle. It was such an outstanding experience being able to share and create new ideas for a rooms from another perspective.

Gabrielle was very sweet loved the way she attended. We’re looking back to going this weekend to make a final purchase!

Gabrielle is knowledgeable and very helpful. She worked with us until we found exactly what we were looking for.

Gabriella and the team at Ashley Homestore in New Hope Commons made furniture shopping a breeze. Highly recommend.

I worked with Gabi Rodgers at the New Hope Commons location in Durham, NC. Her service was phenomenal. She was friendly, knowledgeable, and delivered. I would recommend her services and Ashley Furniture.

Worked with Gabriel! She helped me finding the right bedroom furniture!

I went in to buy a recliner at the Ashley Store in Durham at New Hope Commons. My sales person Gabrielle was so helpful with my purchase. She was so kind to me and my sister and she helped us find the perfect recliner.

Ashley Homestore always provides wonderful service. Marlin continues to offer excellent service. Additionally, Serena helped me today by taking about tempurpedic mattress. I highly recommend attending Ashley Homestore.

Good floor sales! Bought 2 couches for a great deal.

Marlin was so helpful in assisting us with choosing the perfect bed for us. We were not expecting to purchase one but based on the experience we knew the time was now to purchase our forever bed. We would recommend Marlin and team to help with your mattress needs.

Gabriel assisted me and was great to work with! Explained all very well, showed me various options and I was able to find the beautiful couch I was looking for!

Gabrielle was amazing! She explained everything very thoroughly.

Gabrielle was very helpful and friendly to work with. She is also very informative. Thanks for your help

Gabrielle was very patient and helpful. Took the time to explore what I wanted and show me a variety of options.

Marlin is great

Gabrielle did a fantastic job and got us a great deal! Excellent service! Thanks so much!

Had a fantastic experience! Gabrielle was wonderful! Loved there service!

Gabrielle was great please make u stop to see her.

My saleswoman was Gabrielle! She was a delight to work with. She pays attention to detail and tries to match you up with your price point, comfort and aesthetic you are looking for! Loved my experience!

Gabbie is really helpful in choosing the right furnitures for your home and the furnitures are amazing!

I had wonderful service from Gabrielle to select a recliner with electric controls for everyday sitting and comfortable enough to sleep in! Very soft leather and perfect Comfort. Thank you

This store was amazing! Marlon got me approved which was never the case at other stores! I can’t believe it and it was a gift for my birthday which is next Tuesday!! Give him a Tasso because he deserves it!! Signed butterfly

Gabrielle was amazing! She helped me find exactly what I needed and did her best to accommodate all of my needs. Best customer service I have ever received in this setting. Very happy and appreciative.

I had a great experience with Gabrielle and Marlin. They were very informative and thorough. I would ask for them again!

Best service I’ve ever had!!! Gabrielle

Great service by Ryan

Gabriel was very helpful in helping us choose a mattress within our price range and one that was very comfortable!

Family had a great experience with Gabrielle during our Tour. She explain Quality, pricing and coverage perfect. We will be back to buy from her

Gabrielle was very helpful with my experience❤️

(Translated by Google) I loved the attention (Original) Me encantó la atención

Gabriel Ryan

Gabrielle was very nice and helpful today! I'll certainly come back!

Friendly, knowledgeable and efficient service, good selection of products. Unfortunately their sales pitch was misleading. I purchased an expensive electrically controlled recliner, which was in stock and was delivered within a few days. I was shown a motor battery pack which went with it but the battery pack was not delivered with the chair. I called the store and they told me the battery packs could not be delivered and must be picked up from the store. I went to the store to pick it up and was then informed that the battery pack was a separate purchase which cost $219.99! I was not informed of any of this on my original visit to the store. Nice furniture but be careful to check carefully to see that you get what you think you're paying for.

Gabrielle was a great sales person. She was nice to work with and took her time trying to help meet our needs.

Worked with Gabrielle, and she was very helpful.

Awesome customer service!

Gabrielle was fantastic!!! Super informative and so friendly! Paid so much attention, great listener! We will ask for her every time in the future and everyone else should to!!!!!

Gabrielle was a very helpful and thorough associate. I would recommend her to anyone who needs assistance. She’s great!

Gabrielle was a delight, she was very helpful and knowledgeable. She gave us her time and was very patient. The manager came over and was very helpful as well. We had a great experience and customer service was superior.

Came in just to browse and was met by Gabrielle with a warm smile and introduction. She listened to my ideas and concerns and provided a multitude of options that were in line with my vision. Together we brought it to life! She was patient and kind and definitely made my visit a great experience. Definitely gave 5 Star Service!

Excellent customer service very helpful

Ryan was such a great help!!

Great experience with Gabrielle today!

I had such a great experience looking for a new couch here! Matlin was a great help during my experience.

Amazing Service!

Gabrielle was very informative and informational. She gave me great information and led me in the right direction of my purchase.

Ryan is great!

Wanted a new couch so I stopped by Ashley a couple weeks ago. I like the fact I was able to look around 1st before I was approached for some help. Marlin was so nice and very knowledgeable about all the furniture. Showed me plenty of options. I even started looking for bed frames, and he showed me the adjustable foundation beds. OMG I loved them. I didn't purchase anything that day. I needed more time to look around. Return back today hoping Marlin would be there but sadly he wasn't. Jordan was so helpful this time around. He was just as friendly and knowledgeable about the furniture I wanted to purchase. Gave me time to look around and made sure me and my family was comfortable while we was in the store. If you ever go to Ashley's Furniture in Durham in New Hope Commons plaza you can't go wrong If you talk to Marlin or Jordan great guys! They made me a diamond member.

Ryan was great!

Well, I was not happy how long it took and it wasn’t the poor girl fault-she was obviously was new and every few minutes she had to check with her supervisor. The supervisor seeing she was struggling with a big order should have mentor her and guide her. Instead, leaving her to struggle and I had to leave because I was so frustrated . My family had to take a flight and this process took 2 hours-buying furniture should not take 2 hours. If this buying process took longer my family would have missed the flight. I have 4 stars because she was new, is the fault of supervisor monitoring her.

First, we arrived at Ashley Home Store at 10:45am and saw the business hours for Sunday opening at 12pm. While we trying to figure out what to do till 12pm, out comes a very nice lady with a great big smile and says to us, " we're opening today at 11am due to next week " Easter Sunday" we will be closed. If you don't mind sticking around for 15 minutes." We were so happy. Grateful to the beautiful smiley lady that informed us. This location I HIGHLY recommend. Excellent customer service. Marlon our sales associate is AWESOME!!! He is friendly, was very helpful, knowledgeable, answered all of our questions, very patient, kind, humble, respectful and very professional. Furniture choices are great! Great staff. THANK YOU for providing us a great shopping experience.

Marlin was absolutely amazing!

My wife and I had an excellent experience at this location. They manufacture their products, which allowed us to customize our sectional couch to fit in an odd-shaped room and get the features we wanted. All for a competitive price! Kudos to our sales rep Monserrat Hernandez for her fantastic help.

My experience was great! The staff was very helpful and knowledgeable. They also made sure I was comfortable while I shop for my new trailer!

Gabriel is nice and excellent hosting us all around, appreciate her so much!

Gabrielle and Ryan were amazing . Very knowledgeable about the products and welcoming . Definitely recommend come see and ask for Gabrielle

I went to this location with my mom to look at bed room sets for her new home. Gabrielle saw we were looking around and immediately asked us if we had any questions or needed any help. She showed us exactly what we were looking for without being pushy. She really cares more about us getting what was in our budget

Ryan was amazing!!!!!

Ryan was Awesome!! We will see him very soon !!!

Thank you Ryan for all your help! We will be back soon.

Zach was wonderful and friendly during the whole experience! He’s there when you need him but he will also give you space to debate in private. Explained everything clearly and was very jovial throughout the process, even when I went back in forth in decision making

If you come to this Ashley furniture store, ask for Zach! The absolute best, super warm and takes the pressure out of very large decisions.

Gabrielle was amazing she was so helpful and knowlegdable when it came to searching for a new mattress! She really listened to my needs, took my budget into consideration, and was informative! I had a great time with her and the rest of the staff! Will definitely return!

Great customer service from Gabriel. We love the Robbinsdale and Lettner furniture lines she showed us.

It was a learning process but Zach helped me understand what I needed and get the exact bed I wanted!

Marlin and Gabrielle was great

couldn't think in here with all the salesman offering me tiny bottles of water or trying to bond with me over my graphic tee

Gabrielle and Ryan were very helpful when I was picking out for a

Just purchased a new home and came in to browse at furniture. Ryan was very helpful with assisting me. He is very knowledgeable about the products they have to offer. I look forward to working with him over the next months to furnish my home.

Marlin & Monserrat were so helpful and attentive with our shopping and buying experience at Ashley’s, can’t thank them enough!

Marlin was absolutely amazing and made me feel right at home. Def will recommend this place and his service! Thanks Marlin!

I had a wonderful experience with Salesperson Gabby. Ask for her when you’re shopping.

(Translated by Google) Ryan was very kind to us and clarified all our doubts. (Original) Ryan se porto muy amable con nosotros y nos aclaro todas las dudas

(Translated by Google) Ryan helped us a lot, he was kind and the process was super easy. Thank you very much for your attention. (Original) Ryan nos ayudó bastante fue amable y súper fácil el proceso muchas gracias por sus atenciones

Zack and Serena were amazing! My situation was very unique and started with a phone call! They made it happen and my new sectional arrives in 10 days!! Thanks Zack and Serena!

This place and the people are amazing! They really go above and beyond. The store and sales manager both stayed well past closing to assist me in finding the perfect bedroom set at a great price. Don’t hesitate to shop here not just for the quality of furniture but for the overall experience. Just the best!

Gabrielle was so amazing she made this process so easy. she made me feel comfortable in the store. The finance manager was great also he walked me through everything in regards to financing. will definitely be back

Loved working with Ryan Wilson, he greeted me as soon as I walked through the door! He was very patient, answered all of my questions with details and provided all available options. Very great experience and great customer service! Went in for a sectional couch came out with that plus a great mattress and dining room set

I was greeted at the door by Gabbi wonderful person she asked my daughter name and greeted her also i was able to find what I needed with her help and understanding

Marlon was a pleasure to work with. Super personable, not pushy. We came for an ottoman and left with a new bed. Delivery date/time was accurate and the delivery folks were also easy to work with.

Had a WONDERFUL experience. Zach was a great helper and talked me through everything i needed to know about buying my first own couch. He was the best!! Definitely recommend going here for any furniture you may need!

Zack and Marlyn are the best!

Mrs. Rogers was top notch! Very patient and knowledgeable sales associate.

Gabrielle was great to work with! Looking forward to enjoying our new furniture.

The prcoess of buying our couch was awesome! Gabrielle was a very great sales person. She was very patient and answered all of our questions.

Great people and Zach Miles was the best!!!

Gabrielle was very helpful and accommodating!

Great customer experience! Zach was amazing! He was so patient, knowledgeable, and polite. He went above and beyond to help us close a deal and get the furniture we wanted. I definitely recommend shopping at Ashley’s Home store. Also, when you do ask for Zach! You won’t regret it.

My furniture and mattress experience went extremely well. I am not one who enjoy having to shop for furniture, and definitely not mattress purchasing. Our sales person, who pause from her managing position, (Serena) to help us make sure our experience was good and purchased everything we wanted! Furniture is top quality and experience as well!

Worked with Marlin today and he was awesome! Definitely come by and ask for him to help you pick a new living room set. 10/10 would recommend

I enjoyed working with the salesman Zach. He answered my text messages, Showed up on his day off to help me make my purchase

I absolutely love this store and the staff. Zach was beyond amazing!!!! He was very informative and helpful. He listened to what I was looking for and delivered what I wanted. Zach is the best ever!! If you go to Ashley ask for Zach you won't be disappointed!!!!!!

Zach is amazing! Go to Ashley's furniture and let him assist you on your needs!

Zach was amazing!!! Made sure we got everything we needed and wanted😁amazing salesman

Marlin was exceptionally helpful in listening to what I was trying to do and helping me with my vision.

Marlin, was amazing!!! He spent so much time with me. He drew a layout of where my furniture would go. We looked at several dining tables.He realized one would not work and helped me get a better one. He's so patient and kind. He explains everything so clearly. I had a wonderful time! I picked out dining room and chairs, tv stand, coffee table with lift, side table, mattress and adjustable base. Thank you Ashley Furniture and Finance Manager Marlin! Janet Brady

Sales man Marlon was fantastic!

Zach and Jarrett did an awesome job! They could sell ice to an Eskimo!

It was a great experience. It was a pleasure and a blessing to have a knowledgeable woman of faith as a sales person. I also learned at lot about the furniture we purchased. I will recommend Ashley Furniture.

Great experience ZACk

Awesome experience, Ryan was super helpful and showed how you can mix and match the couches and designs. Highly reccomend, great prices!

Sirena was amazing walking us through all kinds of furniture and answering every question we had. Marvin was also nice greeting us.

Sirena was very helpful and helped us with the whole process !

We were well taken care of twice in one day!! The people (Marlo, Zach, Serena) are great at service and being mindful of your needs. Unfortunately, the bankers are not into providing great service, so be careful about signing up for accounts without fully understanding the terms. To be honest, I'm not very happy about being told there's no interest or fees for my account. The creditors stated that this just isn't true. Please fix this Ashley Furniture. Thank you.

Marlon was VERY helpful, pleasant and professional! Three years with Ashley and the service is still phenomenal!

Zack was very helpful and answered all our questions (and we had many!) we are definitely coming back!

Zach was amazing help. Walked the store multiple times over ensuring I purchased just what I wanted and needed at a price I was comfortable with. He was friendly, outgoing and patient.

Every one is really nice & Zach was awesome! Buying process was really easy

Ebony and Ravon you lady’s are the best great personalities my wife and I will be seeing you soon. Thanks again. Hard workers.!!

Great experience and super friendly! Ravon was extremely helpful.

Zach was very patient and helpful while I picked out a sofa today!

Very efficient Met our needs quickly and worked discounts. Great store for your needs.

Zach was great to work with. He helped us find an item that we had seen online and price matched it. We’re really pleased highly recommend them.

The representative was an awesome salesman. He just wasn’t trying to sell furniture. He listened to us and we bonded.

Zach was amazing!

We received excellent service by a pleasant knowledgable sales person.

Went in for ideas for a den/sitting room and Zach Miles not only showed me floor models but pulled up a lot of options online for me and my designer. Very patient and helpful!

Zack was a excellent salesman. Will recommend to others.

Great people. Excellent place to buy furniture

Zach Was very knowledgeable and courteous

Serena was very helpful; she made sure I was well satisfied. Also, she ensured the process was seamless

Zach provided the most exceptional customer service and is very knowledgeable

I always shop this location! Great customer service! Serena was super sweet and helpful!

Zach was wonderful! He took the time to make sure we felt comfortable with our price, and helped us get a great deal. Would recommend again for sure!

Spoke with Ryan Wilson today at Ashley Furniture in Durham. He was extremely helpful and knowledgeable despite our interrupting the work he was doing.

Awesome! Very helpful!

Marlin was super helpful! Love their finance options!!

Marlin had Very good customer service ,ibwill keep coming over and over again.. Thank you so much marlin ..

Marlon at Ashley Furniture in Durham, North Carolina, provided exceptional service and helped me find the perfect set, complete with matching lamps and a discounted dining room table. His expertise and assistance made the shopping experience delightful, and I'm delighted with my new furniture.

Zach was very patient and knowledgeable!

Stopped in to choose some furniture and was greeted warmly. The staff is professional, well informed and able to multitask really well! Serena was taking care of three different clients, including me, and I thought she was super capable and I never felt ignored. I was able to find a high quality sofa chair and ottoman AND a quick delivery! Everything about my experience was five star!

I went to the Ashley HomeStore in Durham, NC and it was an awesome experience! Zack was my rep and he was very attentive, well knowledgeable and attentive to my needs. I came out with a heck of a deal and would recommend this store to anyone.

Great experience with Zach as our salesman. Knowledgeable, kind, and helpful.

This was probably my best and absolute favorite customer service experience in the RDU area. Marlin was a great help in finding me what I wanted. He wasn’t too pushy on making a sale. He actually listened to my preferences and helped me find a great sectional —- that was on sale! He even talked thru some of my worries surrounding the length and size of the sofa fitting into my living room. I enjoyed my experience and will definitely be going back for more pieces to add to my new home.

Marlin was the best! He was very patient with us and helped us with all of our questions!

Marlin was a great help and was very patient with us. Would definitely recommend going for all your furniture needs.

Everyone was really nice and helpful especially Zach that helped me get a new couch

Marlon gave amazing service ! we will be back 😊

Ryan helpful

Zach was very helpful and helped us find a couch we love!

Super easy experience, absolutely loved it. They were really helpful and their furniture is amazing. Five stars would recommend!

We have shopped at this Ashley Home store since moving to the area in 2018, and have loved each experience. Most recently we bought a set for our sunroom and are so pleased with the service and attention to detail of the staff. We will continue shopping here for furniture and room accessories. Best selection and availability in the area.

Found a great sectional for our son.

Great customer service

My wife and I were looking for item for my office. Although it’ was not a piece a furniture, Serena took time with us to ask about our project and recommended a different item based on the needs of my office. I will definitely shop with her again!

Marlin was awesome! He went above and beyond to help set up our living room!

Ahmad gave us great customer service!

Ahmad was great at answering our questions and wasn’t pushy at all!

Excellent service!

Very wonderful experience. Will Continue to shop there and will refer family and friends.

Hands Down Best Service!

Ryan was great help!

In search of furniture options and began looking at Ashley’s. Had the pleasure of speaking with a rep Marlin. He did everything for me and was so pleasant and patient. I was very indecisive and went between so many furniture sets. He did measurements and gave me several quotes. He made my experience at Ashley’s so worth it that his customer service alone was the determining factor to buy with this company. When I felt like I was doing too much he insured me it was ok it was my home and he wanted me to love whatever I chose. Thanks to him I do!!!

Ryan and his team were very helpful with my multiple purchases. Ryan was very patient with me, very knowledgeable on all products and services! I would recommend anyone to come here to furnish your home!

Marlin was a great help! Definitely made our experience 10 times better!!

Mr Marlin R was outstanding and it was a pleasant experience.

Easy process, lots of stuff on the floor. Quick delivery!

Marlin was very helpful and explains to tea and sold more then I need..such wonderful person to deal and good customer..go and see him for all your needs.

(Translated by Google) Excellent (Original) Excellente

Great service and painless

Marlin was the best. Patient professional knowledgeable and well worth having him as your sales rep. And the best was was not pushy.

Exceptional customer service!!! Had the pleasure of being helped by Francisco.

Frank the sales associate did a fantastic job of helping me get the couch I wanted. I would highly recommend coming to see him.

Ahmad was an amazing sale representative. He had exceptional customer service skills and made our shopping experience fun and easy.

I found the staff to be very helpful, kind and patient. They were very informative and helped us select the best mattress to meet our needs.

Ryan helped me in store to get the pieces I wanted at a price I could afford! Great service, would reccomend!

Amad was a-max-Inf. Loved his laid-back, supportive vibe and friendly demeanor and smile. Definitely recommend his service and sales help!

It was an easy purchase, Frank our salesman was not pushy, was knowledgeable and allowed us to make up our mind as to what was best for our home.

Frank and Serena were wonderful and patient with helping make my purchase! I'll definitely be shopping there again.

Ryan and Jarett helped us find the furniture we liked.

A big thanks to Ryan and Jarett went above and beyond to find the right living room chair for my needs. Thank you guys.

Frank was awesome and very helpful. Our entire experience was great.

Great customer service.

Great deals on. Furniture and the sales person, was very nice and helpful.

Went to the Ashley Homestore in Durham on a whim to get some inspiration for a new apartment. Service here was top notch! Ryan and Marlin were very attentive, super helpful and friendly. Not to mention the early Black Friday deals, I could not pass it up! I highly recommend coming in if you’re searching for some new pieces for your home. Ask for these guys! They won’t let you down.

Had a wonderful experience today at Ashley. Frank was extremely welcoming, patient with all of our questions and knowledgeable about the Ashley products. Because of Frank we will be repeat customers at Ashley!

Great service! Very helpful without being forceful, highly recommend!

I met Frank who patiently walked me through a wide range of options for my budget, what a great guy!

Dennis was very helpful in guiding us to the best choices for our furniture purchase.

Frank was friendly ,helpful and professional

Ryan was super helpful in explaining mattresses and helping us find the one that was right for us!

(Translated by Google) Good service, I found what I was looking for and very friendly. (Original) Buena atención, encontré lo que buscaba y muy amables.

I never knew the joy that a furniture purchase could be until we walked into this store yesterday. We were welcomed into the store by the very kind and informative Serena, and quickly introduced to the fun and honest furniture expert, Frank. Frank quickly understood what we both needed and wanted for our space and made the selection process not only painless, but enjoyable. 10/10 recommend!

Great experience Ask for Frank

Pull up and see Francisco. He’ll get you right. If you don’t see Francisco, you didn’t get right.

Francisco was extremely helpful in the process of buying a nightstand and dresser! Overall, one of the best employees working there. 10/10 experience! - Great Conversation - Very Knowledgeable - Accommodating

Frank was very kind, letting us walk through the entire store before confronting us with his salesperson jargon that they have to do. He was helpful in answering any questions we had walking us through the buying process easily. I can say we are very happy with our purchase because of Frank.

We had such a great experience choosing a couch today! Ahmad was super helpful, very knowledgeable, and made it such an enjoyable process for such an important purchase. Would highly recommend this location and company!

Ryan was very patient and helpful, not pushy at all and answered all of my questions so that I could make a good choice. I’ll definitely be going back for future furniture needs!

Great customer service from our friend Francisco!!

Marlin was great! He is a very helpful and friendly salesperson. If you come here ask for Marlin!

Awesome came right to me he Was very polite and patient.Francisco Gave me awesome service,and has the most goodest personalilty

Awesome service and very Polite!

Frank was great! He made me feel comfortable. Really had a great experience! He gave me his input but without pressure! Thank you !!!!!

Awesome day. Marlin Ross took such great professional care me as I looked around to purchase several items. He is a furniture consultant in EVERY sense of the WORD. Excellent young man!

I am giving Ashley 5 stars for their excellent job . Shout out to the store manager in New hope commons drive,Durham, Serena for her excellent services and help. And Ahmad for his assistance and everything. Thank you guys for your guidance and putting us through in buying beautiful furniture for our new home. Kudos!!!!to a great job.You are all amazing.

OMG! Marlin R. helped me today. And let me tell you…..I purchased everything he recommended to me! I don’t like to be “sold” to and Marlin took time to educate me on the products. He was patient and so knowledgeable which made me trust him with my purchasing process. I’ve purchased from this location before but it was NOTHING close to working with Marlin. He’s a GEM! Always ask for Marlin….he’s such a win!

I came in looking for the Darcy sofa and loveseat. Frank was so eager to help me. He explained that the Darcy was clearanced out. I fell in love with a new model. Thanks so much.

Frank was very helpful and the store manager was great as well. Easy buying experience! Everything was printed out and well-explained and our couch will be delivered in 6 days!!

(Translated by Google) Francisco was very friendly and professional. I am very happy with my furniture. Thank you very much Francisco! (Original) Francisco fue muy amable y profesional. Estoy muy contenta con mis muebles. Muchas gracias Francisco!

Denis was great!!! I told him what I was looking for and he helped me with my living room and bedroom purchase for my new home. He was patient, knowledgeable, and had great customer service. I told him I’d be back…….and I definitely will. Thank you, Denis, for making my furniture shopping experience easy.

Frank and Ryan were very helpful. I had a great experience at Ashley Homestore. I highly recommend them.

FRANK IS THE BEST! He’s very knowledgeable! He got us in and out! I’m very pleased with the selection. I will definitely be back and plan to refer all my friends :)

Mr E and Ryan did an excellent job in showing me around the store and helping me purchase my furniture

Frank was very helpful and professional. Will be going back to get a living room set!

My husband and I bought a living room set. Ahmad helped us out through out the whole process he was very direct and cordial. I love our set, will definitely be going back for our guest bedroom setup.

Mui rapido/very professional -Frank Ochua

Frank was awesome!!

The salesman and store manager was great when we shopped for a new mattress. Very informative about the options and friendly.

they finally got my refund straightened out thanks to the manager

These two are ANGELS!!! Ahmad and Serena did the do!!!!(old country saying) They found me funding got me approved got a bump on the line and I’m extremely excited! Come get you new furniture!

Frank was very welcoming and helpful since the moment we walked through the door, best experience I’ve had in a furniture store.

I was very happy with the service today. Lots of deals. Thank you Dennis for the help and taking the time to explain things.

The worst!!!! My credit card was charged for a loveseat when I purchased a chair and after one month of trying to get a credit….nothing was ever done! The worst customer service!

Marlin and Serena were exceptional. We just moved here from Arizona. We were weary from traveling yet desperate for furniture to put in our new home. Both Marlin and Serena went above and beyond to make sure our needs were met. We will get all of our furniture here and send all of our family and friends!! Thank you Marlin Thank you Serena for taking the best care of our family

We walked in and after looking for a very short time Frank approached us and asked if we had been helped. We hadn’t at that point and he graciously helped me get information on a queen sleeper sofa I had found online. He showed me similar products and even pulled out a measuring tape to ensure what I had found online matched the sofa he was showing me. He was kind, patient and knowledgeable. The showroom was nice and clean and all his coworkers seemed genuinely happy to be there. Overall, it was the best experience in product quality and customer service that I have experienced in a very long time. Will definitely shop there again!

Our recent visit to Ashley Furniture was an absolute delight, thanks to the exceptional customer service provided by Ahmad and the team. From the moment we stepped into the store until the completion of our purchase, Ahmad went above and beyond to ensure our shopping experience was smooth and enjoyable. Ahmad greeted us with a warm smile and a genuine eagerness to assist us in finding the perfect furniture pieces for our home. What truly impressed us about Ahmad was his attentiveness and his ability to make us feel valued as customers. He was never pushy or overbearing, allowing us to explore the store at our own pace while being readily available whenever we needed assistance or had questions. His friendly demeanor and enthusiasm made the entire shopping process a pleasure. Ahmad demonstrated a remarkable level of professionalism and expertise. He provided detailed information about the furniture's features, materials, and durability, ensuring that we made informed decisions. His suggestions and recommendations were spot-on and reflected his deep understanding of design principles and functionality When it came to finalizing our purchase, Ahmad and team efficiently handled all the necessary paperwork and ensured that we received the best possible deal. He effortlessly coordinated the delivery details and kept us informed every step of the way. In conclusion, our experience with Ahmad Lampinks at Ashley Furniture was exceptional. His professionalism, product knowledge, and outstanding customer service skills made our furniture shopping experience truly enjoyable. We highly recommend seeking out Ahmad's assistance when visiting Ashley Furniture, as his expertise and dedication will undoubtedly enhance your experience. Thank you, Ahmad, for going above and beyond to meet our needs and for making our visit memorable. Ramon & Jose

Staff were very friendly and amazing

Frank was awesome Very nice and gave me a great deal!!!

This was an awesome day! ..stopped to test mattress/comfort level for my daughter and found what we were looking for, one stop shop! My sales person was Ahmad spent quality time with me and my littles. Very patient/NO sales tactic / no gimmicks at ASHLEY FURNITURE. VERY PROFESSIONAL/ CONSIDERATE team here. We are HAPPY CAMPERS! Yay. Thank you all!! P.K.

Dennis was awesome in helping us pick out the beds for our guest room

Marlin was awesome! He helped me to purchase the perfect items! I will always seek out Marlin when I come back to Ashley furniture

Denis was great and helpful. Was able to waive delivery for me in addition to honoring a sale price. Great shopping experience!

Customer service was wonderful 👏

Walked into the door at Ashley Furniture and was immediately approached by one of the salesman Ryan. He was an amazing individual with a great personality. He listened to what I wanted and jumped right in to make it happen. I had been watching this price get reduced on a certain patio set that I wanted for a while. Due to it being out of season this price got reduced to where I needed it to be. They also had an awesome warranty plan that would protect everything through the Ashley Furniture Store not the one that’s online. Ryan walked me through everything with a wonderful financing option with zero interest for 12 months. Absolutely couldn’t resist that option whatsoever. I jumped on it and he was willing to gather a few other decor items for the patio. One being a clock and a great place to store my beer while entertaining guests. Thank you again Ryan for the Outstanding Customer Service!!! Definitely a 5 Star Employee! Keep up the great work!

Frank was so nice and so professional. Took a lot of his time walking us through the showroom floor and taking measurements.

Denis and Ryan are awesome. They took care of all the stress that comes from buying and applying for a credit line for my furniture. This is the first time I visit and buy from Ashley’s furniture and is not going to be last. They made this experience unforgettably smooth. Thank you Ryan and Denis.

Went in looking for a table today. Denis was able to help find the perfect fit. Definitely will be back!

Thank you Denis for helping with my new sofa! Lovely, clean store.

My family and I were pleasantly surprised with the attention we received from the sales team and their knowledge of the products they were selling. We found them to be very friendly and helpful. They gave us some useful suggestions which we gladly accepted.

Marlow was very knowledgeable and helpful with assisting me. Customer service was awesome. Thank you

He was knowledgeable and helpful

Frank was great. He showed me a lot of options for a TV console.

Frank was very knowledgeable and professional

Marlin is amazing! Very knowledgeable about the products in the store. He was so patient and compassionate towards my mother I appreciate his professionalism. Please go Check him out at the Durham location.

I don’t usually write reviews but I had the time today! I just recently moved here and felt overwhelmed but as soon as I walked in the store I was greeted and helped by Marlin! He was totally helpful and gave me a warm welcome not only to the store but the area. He took his time showing me the selection and I ended up with some cool pieces. Shout of to him and his great attention to detail! I’m a little picky but the service was so good it made me write a review. I’ll definitely go back. Thanks !

I went there earlier. Service was very great the staff are very helpful and friendly.

Marlin was great.

Admit just got a name Frank in here he was real good to me so hope y'all give him five stars cuz I did thank you

Frank is very nice and helpful

Marlin Ross was super helpful and would recommend him to everyone! 10 out of 10

Great products, outstanding service.

High prices

The service was great! Especially with Frank’s help. Made the process easy and simple!

Had a great time at Ashley today. Left out with a bed and couch.I meant Archie and he’s the best time in there. He’s too funny and will give you the best service.

Archie hands down is the best. He help me pick my couch and bed I couldn’t be happier! I recommend him if you come to Ashley

Great store with an excellent staff, would highly recommend.

Archie was amazing. Great customer service!

Great customer service. If you’re looking to make buying a simple process ask for Marlin he was great!

Loved the furniture and the relaxing atmosphere. No sales pressure and Ahamad our salesperson was great. Can’t wait to get my new kitchen set

Great experience! Got the couch I wanted with a great discount ! Thank you Ahmad and Marlin for the great experience!

All of the sales people are great. They are courteous and willing to help, but Archie was on point he made my experience a walk in the park he was helpful, knowledgeable and willing to do whatever he needed, so if you're searching for furniture and good customer service Make Ashley Furniture your choice and Archie your sales person.

Randy & Dennis were amazing help! Happy with my purchase! 👌🏼🌟🌟🌟🌟🌟

Great staff who care about customers

Marlin did a wonderful job. Very knowledgeable of the products in store and very good customer service

Frank listened closely to what I was looking for and did his best to help me find it.

Great staff, great quality, and great prices

Marlin was super helpful!

Frank was a great help! Knowledgeable and friendly! Got a great chair for nursery!

Marlin was so helpful when we came in to get a kitchen table. He was very knowledgeable and took the time to walk us through everything.

Fantastic customer service. Very attentive staff. Great quality products.

Outstanding customer service from Frank! Very pleased with the availability of inventory at the Durham New Hope location.

Archie was really kind and energetic! He and my Dad got along so great, and I have never felt this confident when buying furniture before. I highly recommend to ask for Archie👍🏽

The Ashley furniture store located in the New Hope Commons Dr. Shopping Center was the best furniture purchasing experience! The staff and sales personnel are patient, knowledgeable and personable!!

Archie was so patient, helpful and lovely with us! He was great at helping us find the right furniture for us, and getting us great discounts.

Francisco was of great help! We recommend Ashley furniture

Denis was great! So helpful!

Frank and Kacey were excellent in assisting me in choosing tasteful furniture for my new house. They were friendly, patient, and creative in putting things together for me. Kacey has a great sense of design and Frank was diligent in getting the best price and researching availability. I will definitely return to Ashley’s furniture store because of the help that I received! Thank you!

Customer service is top notch! We had a positive experience looking for a couch. Ryan assisted us in a timely and friendly manner. I recommend this store for your furniture needs!

Archie is the man. Helped me find a particular item not on the show room. Great service.

Frank and Randy were awesome today!! Really appreciated their help. Feel even better knowing Frank can vouch for this piece as he owns it!! Yes!! Great customer service!! Sorry I missed my original sales agent Archie but everyone is amazing

Frank helped my boyfriend and I looked for a new couch set and he did an amazing job. Frank was patience and answered all our patience. Definitely will shop here again!

This is my 2nd time getting things from here n it's always a great experience definitely ask for Frank he is awesome and also the manager Marlin

Great experience with our sales guy. Purchased sofa chair and end tables

I went with my sister to buy furniture I met a great sale men named ARCHIE he helped me out with everything he answered all my questions he made my shopping experience a delightful one

Went to this location to furnish my sisters apartment and Archie did an excellent job with getting us great deals. We got what we wanted and he made sure that he listened to what WE asked for and did not try to sales us anything we didn’t want to make a sale. He was very personable and kept us laughing at the same time! Overall we had a great experience! ☺️

Marlin was great ! Loved him !

Marlin was amazing great customer service !!

We came in looking for a sofa with a chaise. Frank greeted us at the door and helped us throughout the process, leading us to the various couches that would meet our requirements. We selected a couch and Frank ready with details and explained the delivery/payment plans thoroughly. Overall a pleasant furniture-purchasing experience :)

I give Frank five stars because he was very informational polite and professional and really help me make decisions without any stress. I will be returning back to get more service through Frank the staff was very friendly and helpful as well very pleasant environment.

Randy and Frank were absolutely amazing! They were so patient, knowledgeable, and a pleasure to work with!

Our experience was easy and quick! Archie was so polite and very helpful!

Great service!

Awesome service and great sale prices! Will definitely shop again

Frank and his team at Ashley in Durham was AWESOME! The customer experience was great and we got 3 pieces of furniture that we are really excited about. The folks at Ashley went above and beyond! Highly recommend.

Great customer service from Franco

Archie was delightful and so helpful. We got a great deal because the store honored an online price.

Archie was a great sport with solid humor and people skills, walking us through the purchasing process. Good guy and pleasant to work with. Let us guide the conversation and answered questions well and listened to what we needed. Would recommend working with him at this location.

Marlin and Randy were great! They were incredibly helpful, know their inventory and are so kind and not pushy whatsoever, which can’t be said about everywhere!

Archie down at Ashley Furniture in Durham was awesome! He was Super helpful when we had questions and not too much when we needed to roam the floor. He helped us find a great couch for our home! They even try to help local charities with each sale which is awesome.

Randy and Ryan were great to work with. Would highly recommend.

He was really nice paid close attention to what I wanted and gave me all the information I needed

Sam helped me find a couch tidau. Attentive to detail & tailored his search to my request/ needs

Marlin was super cool and worked with you to meet your needs

Ryan was very professional. He was very helpful answering all the questions we asked. He was very informative about the products we bought today and the products we may get in the future.

Marlin IS FANTASTIC-- Patient, Class-Act sales exec and delightful, servicing my Mom and her home design area needs!!! Great deal on an 8 by 10 rug!!! Go see him at the Durham Ashley Store!!!

Frank was awesome use him

Very happy with the salesman, Merlin. Very helpful. Not pushy. Very knowledgeable of products. I highly recommend Ashley Home Store.

Thanks to Ryan for helping us out during our shopping experience. Go capitalize on Labor Day sales!!

Easy no pressure. Great experience. Archie was Great!!

Ryan helped me pick a few terrific items for my father in law’s new apartment in an assisted living facility. His suggestions were spot on and delivered without pressure. The entire sales team was professional and knowledgeable. The delivery team is communicative and prompt. Nothing is ever perfect in my experience, but GM Randy made a few bumps in the road smooth by helping to untangle a simple mistake. He took great care to correct the issue, which enabled me to quickly complete my order. Thanks Ashley Homestore. I am thrilled with my purchases and my interactions with you all!

Marlon was great!

Ahmad was an amazing amount of help, answering our questions, looking stuff up for us, and ensuring we had the best possible deals available. 10/10 would recommend working with him any chance you get!

Ahmad helped us find the perfect couch for our budget. Would recommend visiting this store.

(Translated by Google) Excellent customer service and the best thing they had was Spanish-speaking staff (Original) Excelente servio al cliente y lo mejor que tenían personal que habla español

(Translated by Google) Very good attention from Francisco (Original) Muy buena atención de Francisco

Frank is the best. Quick and easy process.

Ryan, was really cool and patient, Thank you Ryan

Archie was so helpful with helping my husband and I find a couch we love. He gave us all the information and was respectful when we wanted to think about it. Thank you Archie for helping us!!

Frank was very professional and understanding of what we were looking for and what was in our budget. We bought a new bedroom set and a nice sectional sofa. They seem to be very high quality products I can't wait to see them in my home!

Great service! Marlin rocked

I had a mattress fitting (didn’t know that was a thing) and I had the best experience! I didn’t have the best day walking in and really just wanted to be left alone but after my encounter with Sales Manager Mr. Marlin I left with a smile on my face. He definitely was knowledgeable about the mattresses and taught me a few things. He wasn’t too pushy and didn’t make me feel bad or guilty like some sales people do. He listened to what was best for me and my situation and accommodated accordingly. If you are in the season of buying a mattress please go see Mr. Marlin at the Durham location. You will not be disappointed.

Go see Frank, he is the man. He’ll help you!

Had a wonderful experience at this store! Ahmad was a delight to work with as well as his manager Randy. They made the whole process smooth and streamlined!

Always loved this store, since the first time I went there many years ago. Archie did a great job with us and made today’s purchase even more special and seamless. Thank you

Our salesman Fred is a new employee and was outstanding! Explained everything and was very patient. Thanks Fred

Frank was lovely and very helpful. We got a great deal and everyone was helpful.

Loved the store and the selection but Archie was so amazing and attentive. I would come back to buy more just to stop by and see him again, he was awesome!

The service was great! Archie was the best, very friendly and gets the job done!

Frank was great and I highly recommend him. Showed me many options and no pressure.

Marlin was excellent! Excellent service! I’ll be back

I love the sales associates. They were wonderful. I will shop here again and again.

Great service by whole team—especially Marlon, Frank, and Archie!

Frank was very helpful and friendly!

Ahmad was so awesome! Helped me find my dream bed. So glad I came in to Ashley furniture.

Frank is great!

Archie was wonderful - so friendly and helpful, not pushy in the slightest. We were very pleased with our service and would recommend this location!

I had an excellent experience buying my new couch. Archie was fantastic! He was super hands off till I needed help, and then he was knowledgeable, super friendly, and made the sales process a breeze! Couldn’t have been better!

I absolutely love the sales team here. Ryan was truly amazing. I will be coming back to our purchase more !

Awesome customer service! Frank went above and beyond helping me find just the wall art I was looking for. Also want to thank Ahmad for the assist with Frank being a new member to the team.

Ryan was very helpful and got me my desired item and price point. Would highly recommend them and to any one looking for a good deal on quality items. Thank you!

Marlin extremely patient and allowed us to browse until we found something we felt t work.

Great staff, like Frank and Ryan , gave me professional advise and provided me a best price. Really a great experience shopping here

Brought my uncle in to get idea furnishings for his new place, Marlin was nice and hospitable even though we didn’t purchase anything that 1st day. We came back the next day and Archie assisted us. He was great! Very patient with us and we got everything he needed.

Had a wonderful experience! Great customer service and quick delivery!

I had a positive experience with all the sales associates that I interacted with, Ahmad helped me with my purchase. I’m excited about my purchase. I’ve purchased several times with Ashley and I’m always satisfied.

Just went in to look at bedroom sets and was helped by Mary. She was very personable and informative. We look forward to getting the quotes she is coming up for us and working with her!

Archie was very attentive and gave great service! We appreciated all his help and had a wonderful experience.

Archie was incredibly helpful, funny and friendly! He was available for us to ask questions but he didn’t follow us around the store. It was truly one of the best shopping experiences I’ve had!

Excellent service of Ryan Wilson

The sales manager was very helpful and kind. He also got the discounts for my purchases also.

Very nice and helpful! Always matched online prices for the best deal

Good collection, affordable price, very friendly and helpful employees.

archie made my shopping experience so much better and made my day over all. he truly deserves a raise just amazing over all.

We hadn’t purchased furniture at a brick and mortar store in decades, and we were amazed that buying our bedroom and office collections from Mary Ann Cangialosi at this local Ashley turned out to be such a wonderful experience. She was relatively new to the company but earnest and very helpful. If she had a question, she received fabulous support from her diverse array of delightful co-workers and patient coaching from General Manager Randy Kroner. We frankly never expected this process to be so enjoyable. We’ll highly recommend Mary, this whole team, and this store. Mr. Kroner obviously knows how to create a work environment that can put grins on employees and customers alike.

Archie was Great!

Great help from Archie and very excited about my new table!

Archie has excellent customer service and we are very happy to shop at Ashley furniture

Friendly helpful salespeople who listened to me and knew just what dining table and chairs would fit my family’s needs.

Ryan Wilson was amazing and incredibly helpful. Also, the manager, Randy (if I’m remembering his name correctly) greeted me when I came in and was awesome as well. Very impressed with professionalism and not pushy at all. Highly recommend this Ashley store to anyone.

Randy and Tim was fast and very knowledgeable! I will be back to see these guys!!

Ryan was great! Thanks so much.

Just picked out the best couch for our living space with the help of Ryan, broke down everything about the couch. The stitching the springs everything we needed to know and got us out of there quick and easy. Great group of people really cool energy definitely going back again for our next home purchase. Thanks again to the Ashley furniture store in Durham and a special thanks to Ryan!!

Amazing service. 5 star experience

Awesome customer service with Tim Nelson. Listened and explained everything well and all options available. Not pushy.

Nice people.

Marlon was amazing he assisted me and got me exactly what I needed. Great service!

Ryan was super friendly and helpful while we were shopping for a new couch. Highly recommend for anyone in the area

I’m a first-time buyer for my apartment and Tim walked me through the entire store and explained every detail you could ever need to be informed about all furniture needs! He was very approachable, engaging, and super enthusiastic about finding the right furniture for me and my homing needs!

The customer service was great 👍

Ryan were my salesman he was very help and nice

Ryan at the Durham location was fantastic in helping us find the perfect couch for our new home. We came in looking for bar stools but left with a brand new couch thanks to Ryan! He was very helpful and patient with us, and we never felt pressured to purchase anything. We definitely will be back!

Ryan at the Durham location took care of us. Got us a beautiful couch quickly and efficiently

Ryan did an excellent job getting me set up with a new living room and bedroom. Will definitely return when I need furniture in the future.

Tim Nelson was great and was so knowledgeable! Please go see him if you are looking for a couch or anything at all!

From the moment I walked through the door I was greeted with warm smiles and throughout my experience Ahmad was incredibly professional. Ahmad made the whole process comfortable and easy. 10 out 10 would visit again just for Ahmad and Marlin!

Marlin was the best! Super helpful and got my husband and I exactly what we needed and, it was on sale! Definitely recommend this location! 😊

The salesman is really nice and we got exactly what we needed. He was helpful and knowledgeable about the inventory

Ahmad Lampkins was super friendly and did a great job helping us buy a chair and get it loaded into our car. ☺️

Do yourself a favor and do not purchase any additional warranty from Ashley. The people are friendly and the prices are competitive BUT everything changes once your furniture arrives home. We purchased a bedroom set, dining room chairs, kitchen bar stools and outdoor furniture with the additional three year warranty. All together we spent over $5000. The furniture was delivered with no problems. I assembled the bar stools with ease. Less than one year later my youngest son spilled something on one of our bar stools. We called the Warranty company. No one answered but it allowed us to leave a message. We called about a dozen times using different phones and at different times of the day but all with the same result. Finally I spoke with the store manager who gave me his email address and assured me he could get results. I emailed him the details and my dissatisfaction with the process. Nothing. I eventually went through Wayfair and ordered the exact same kitchen bar stool at a lower price. They may not have been directly responsible but because they align themselves with a sub-par Warranty company I am not going to be a repeat customer.

The representative that help me was very helpful and knowledgeable. Made things very easy and streamlined for a first time furniture buyer.

It was a great visit and I found what I had been looking for. This was my fourth visit looking for chairs to meet my requirements. No hassle, no delay, no push to buy more than what I was looking for. Very friendly and professional.

Ryan at the Durham Ashley store was absolutely great! He was super helpful and provided detailed information about the products we are interested in! Great experience! We love the couch and chairs we purchased!

Ryan was the sales person who helped us. He was very nice and patient. We were looking for a bedroom set for our granddaughter and found just what we wanted.

Ryan was so patient. We spent several days, making sure I got what I needed, followed up, made sure delivery was taken care of. I now call him my rented son.

Ryan was so helpful! I enjoyed my buying experience !! So happy with my purchase!!

Ryan was very helpful in picking out my bed

Some of the best service I've ever experienced. I recently moved to the area from overseas and Tim Nelson was immensely helpful in making sure that I got the best items for my needs at a price that worked for my budget and with a quick delivery time. Nothing is more important when moving somewhere than feeling at home, and the staff at Ashley helped make that happen. What's more, the store was the first stop after I arrived and they looked after my bags while I sorted out some other things AND helped me arrange the ride to my new home. Above and beyond.

Ryan wilson he is the best salesman in ashly store in Durham. highly recommend to work with him

Great customer service! Thanks, Ryan!

We had a great experience at Ashley buying furniture for our new home. Tim helped us out and was extremely friendly and accommodating. He helped explain the different options we could get in a couch and also made sure to tell us about a 20% off promotion that was happening the next day! Purchasing was seamless. We really appreciate all of Tim’s help!

Marlin did such a great job at helping us find our perfect couch without being pushy ! He was so easy to talk to. Thanks so much Marlin!

While the customer service in the store was great. Do not expect your items to come within months of purchase. I purchased a couch during the Presidents’ Day 2023 sale and have yet to receive my items as of April 27. It has been over 8 weeks and I have only received light details about a lack of inventory. My original delivery date was March 30th. Prior to the purchase I asked multiple salesmen if I could anticipate delays with delivery and I was guaranteed I would not. Yet, I still don’t have a couch and no updated day that I can expect it. If you want to get your items in a timely matter Ashley’s is NOT the place for it.

I had a very good experience. Marlon is a great salesman. He has great customer service.

Marlon Was Great Got Me Everything I Needed. Me And My Sister Couldn’t Decide What Bed We Wanted He Was Soo Patient& Made Sure We Walked Out With What We Needed . great Customer Service Overall

(Translated by Google) Timoteo Nelson is an excellent employee (Original) Timoteo Nelson es exelente empleado

Ryan was a great help finding the perfect couch and loveseat for my home. Thanks!

Horrible delivery service. Both times I have purchased furniture from this store. Damage furniture first time. Second time they demanded to set up and got wet red clay all over my carpet that was one month old.

Ahmad He's a great guy good man he takes care of me really really good. I recommend to come to take a look.

Came here today to look at furniture for my parents and was helped by Ahmad who was so patient with us and found us amazing deals. Have shopped at this store before and always have a fantastic experience. I will be back next time I need anything.

Tim was so helpful and kind! Great experience.

Most furniture is cheap pressed wood. Not impressed.

Great place to purchase new furniture! Randy and Ryan were great to work with, showed my fiancé and I multiple different living room sets, and helped us secure what we were looking for! Highly recommended. Thanks guys!

Great customer experience! Tim, thank you again for the kindness and professionalism you provided me during my visit.

We had a wonderful experience with Ashley today. Rayan kindly assisted us to find our favorite dining table. He was so friendly and helpful.

Ahmad Lampkins served us with great satisfactory service at Ashley Furniture store today. 5 stars

It was a pleasure to work with the sales manager, Marlin Ross. His was very knowledgeable of the available product and material offerings for our specific needs. We are looking forward to receiving our items.

Marlin R and Tim Nelson were great to work with! Great place to purchase furniture! Went last weekend to purchase bedroom sets and came back this weekend to purchase living room furniture and ended up getting 2 rugs. Ask for Marlin or Tim!! Great great salesmen!!

Tim did a great job with our new dining room set. Thank you Tim!

Our salesman Ryan was amazing. Super informative and patient as we are very particular. Would absolutely advise going to see him. Great guy!

Go see Ryan, great guy. The Michael Jordan of service ✊🏾

I only work with Ryan because he keeps it fun. Very transparent to what to expect.

Ryan was informative, pleasant and helpful

Ryan was very helpful

I had an amazing experience with Ryan! He was very welcoming, helpful and patient when looking up pricing, printing me out a pamphlet of the stuff I wanted. I purchased a bed and art for my new Apt. Had a smile on his face the whole time. Will be requesting him each time I go for my next big purchase of a couch 😊

Ryan W was extremely attentive and helped us look for the couch we needed. He was personable, patient and kind. We will definitely be returning soon and referring him to our friends.

Marlin was extraordinary in his service. He gave me time to browse the store & would check in occasionally instead of hovering. He answered all my questions thoroughly. Was extremely patient & kind. I appreciated his knowledge & expertise he brought to the table. Looking forward to having my new couch delivered in a few days.

Ryan was very helpful I bought lamps and end tables

The store has a variety of furnitures and I found just what I was looking for! Our sales man Ryan was very patient and informative.

Always making sure we were good and super helpful and patient with all our questions. Ryan offered great customer service.

We had a great experience with Ryan today. He was very knowledgeable and able to answer all of our questions

Very knowledgeable and helpful

Great experience, got just what I was looking for and no pressure!

Tim was awesome...love him

Tim and Ryan were great!

Knowledgeable and friendly staff member (Ryan). Had the product I needed with a quick delivery time.

Great customer service. Ryan listened to our needs and he helped us find what we wanted. Very professional.

Saw Ryan today and he was so nice and friendly. Made me feel so comfortable as I was limping with a painful leg. He offered me water and a comfortable chair to sit on while I was looking for what I wanted on their computer. He even drew out a map as to where the item or similarity could be found so I wouldn’t have to walk the whole store. He looked it up and showed me a picture of what I was looking for. Everybody I came in contact with was very friendly. Denise Wright Tapp.

Ryan helped us with our couch. He patiently listened to our needs. Awesomely knowledgeable.

Randy couldn’t have been any nicer. he was knowledgeable about the configuration of the couches as my son will be moving next year. I also enjoyed talking to him! Excellent customer service which is rare nowadays.

I was in this location last weekend and the service was amazing. I couldn't figure out what would fit my living room and the employee (I believe his name was Ryan) answered all my questions and listened to my concerns.

Ryan was absolutely amazing. There was no pressure and even helped pick out the perfect items. He was very patient with my indecision.

Ryan was great!! Great attitude and patience.

Ryan was excellent to work with. Very pleased with our service! And very excited to receive our new furniture!

Voris worked with us on helping us a choose a new bed! Very professional and personable. Would recommend!

Ryan was super helpful and patient, he answered all our questions and help us a lot with our purchase. Definitely will come back again.

Ryan was the best and so was Randy! Was very helpful and helped me and my girlfriend find the best furniture for our apartment.

I really loved ryan ! Great spirit great worker overall! When you come to Ashley Homestore make sure to ask for ryan !

Ryan Wilson provided great service and was very knowledgeable of the products. He was extremely friendly and helpful. I plan on going back with my husband to buy some additional furniture from Ryan Wilson. Such a great experience at this store and not like some other stores that we have gone to.

Bought a couch here. Voris the sales person was great!

(Translated by Google) He treated us very kindly and explained us very clearly, thank you (Original) Nos atendió muy amable y nos explicó muy claro, gracias

Votive was great customer service great guy.

Just Purchased Our new Sofa and had a great customer experience, Ryan gave us beyond expected customer satisfaction experience. kudos to Ryan and team. Thank you for being so amazing with us, Happy to Shop here !!

Greg Noyes was very helpful! He understood exactly what we needed, helped us find it, and made it quick and easy.

Greg was of great help!

I was recently in the market for a new couch. Only had to make one stop. Thank you so much Greg for all of your expertise and unmatched customer service. Highly recommend this location. Go Eagles!!

Greg is an excellent salesperson. He took the time to explain the product I wanted and all aspects of the sale. I highly recommend Greg at Ashley Homestore.

I bought some lovely lamps. I wondered around for a bit but Greg was willing to help me.

Greg Noyes was excellent. He was very friendly and helpful. Highly recommend!

This was the best buying experience I have ever had. Tim was extremely helpful and kind as I looked for the perfect sofa/loveseat. I had a 4yo in tow and he made her feel so comfortable so I could decide what I wanted and navigate the financing process - which was super easy and quick! I will definitely be going back for all future furniture purchases based off of how smoothly this process went and how great the staff was. I was very pleased!

Greg was great! He made our furniture needs as seamless and painless as possible.

We just bought a couch and Greg was a great salesman! Not pushy and super helpful!! Awesome experience!

People here were so nice and helpful! Greg was a wonderful help to my wife and I!

Great and easy experience. Greg worked with us and made the purchase process easy.

Tim and Randy got me an awsome deal

Greg was fantastic to work with. Patient, knowledgeable, and would happily work with him again.

Jordan was a very big help. Let me shop without pressure and I appreciate that greatly. The buying process was explained well and everything was made easy. I would shop here again

Greg was super helpful with getting me the perfect recliner for my grandmother, highly recommend this place!

I love that they are nice the furniture is comfortable they allow me to sit in everything there great people

Tim was great! He worked with me,was patient,and helped me to make the best decision with my purchase!

Tim was amazing. He gave me so many options and helped me narrow down my choices. He went above and beyond. Left happy with a new couch!

Very professional, great customer service, and works in a timely manner!

Awesome friendly salesman Jacob was awesome good customer service

I was visiting Ashley homestore in new hop commons dr in Durham I got good attention and good service from mr Timothy Nelson I recommend Ashley home store wen you visit Ashley you can ask for Mr’s Timothy 👈🏼

My husband Nolan and I purchased a mattress and a couch from this location just a week ago. Both times, Tim assisted us and was so patient. We’ve already gotten the mattress and are very happy with it. There was a hiccup with our sectional order that was supposed to be picked up by 12/7 but was moved to the end of December, so I called the store right away and Tim was able to get it fixed for us. We switched the order, same sectional just flipped the chaise side. New pick up date is 12/6. We’re very excited and are happy Tim took care of this. Thank you!

Update: If I could give 0 stars, I would. When I purchased my couch, I signed up for their in-store card. What I wasn't aware of was that you cannot use that card online as a credit card on their website, you have to place an order through their online chat. I did that recently and the sales person screwed up the order multiple times, even though I confirmed the information that was already submitted via the website. Once I placed the order, they casually forgot to mention that the delivery date listed on the website wasn't correct, and they really didn't know when they would be delivering my item (a mattress). Canceling the order has been an absolute nightmare. Apparently there is no way to get a hold of the online team, so I got the run around with at least 5 different associates. I was just trying to use my line of credit with them as a matter of convenience, but it was awful. In-store is fine, I guess - they work on commission, so they obviously aim to please, but Ashley as a whole is THE WORST. Customer Care is a joke and for some reason no one can help you correctly. Original Review (5/5):Just purchased my first ever piece of new furniture. A nice little couch with reclining seats. I’ve always passed by here, wondering if anyone ever visited as it is never busy. I’m so glad I stopped in! They have a beautiful selection and are very kind and helpful throughout the entire process. Tim Nelson helped me and was super friendly and made the process very smooth. Even when the tablet died as they were processing my credit card application. He kept me updated throughout the entire process and went over all the options I may have wanted regarding coverage on the piece I bought. the other customers and employees were friendly and happy as well. I appreciated the atmosphere. I waited until my furniture was delivered (today) to write my review. I tracked my delivery through their tracking system and the whole delivery took probably less than fifteen minutes. The delivery guys stopped at the leasing office to have them call me to make sure I was expecting them. All around, 10/10. Go visit these guys! Including a photo of my purchase.

Greg was great help with finding a couch for my apartment!

Came to Ashley to buy a new mattress. Tim was wonderful and took care of all our needs. Very thorough and informative. He really took the time out to show us what he had and helped us find the perfect mattress. Genuinely honest about everything. Great customer service and experience, will definitely be back for some more furniture.

Jordan, Randy, and Trey were amazing. They were very accommodating and kind. It was the smoothest and fastest transaction I’ve ever done. Will definitely be returning here for any furniture needs in the future.

Excellent customer service from Jordan, Trey, and Randy! Highly recommend!!

Greg was great. Very personable and friendly. Walked us through the process, with no pressure and we will certainly work with him again when looking for furniture. The best.

Great furniture store with so many options. I bought a bed set and mattress with a super helpful salesman Trey sturgeon. He knew so much about their sleep products and really made sure I knew about all my buying options and best prices avail. Never slept better in my life on my new bed! So thankful. :)

Profesional service Thank you for helping us.

Tim was great, helpful and very patient!

Great service! Gregg Noyes was very helpful!!

I had a great experience with Greg I was able to get a very good deal on an item I really wanted the process was fast and simple. Ask for Greg he's very knowledgeable and helpful

We came in on Black Friday to purchase a couch and had a great experience. The salespeople weren’t pushy and let us browse until we were ready to buy. Tim was great and made sure we knew all our options before buying. Super excited for our new sofa + ottoman!

Greg Noyes was our sales representative. He was very nice, polite, considerable, and very well mannered. It was the Black Friday morning. He was able to give us additional management discount on top of the hot buy sale price. The overall buying experience was great.

We worked with Tim Nelson and he was great. Super helpful, friendly, and got our order scheduled super fast. We are super happy with our experience.

Always have a great experience here! Always friendly and helpful!

Jordan was the best!! Thank you Jordan!

Awesome customer service. Hell they watched and entertained my granddaughter while I shopped. Definitely shop here!!’n

Tim was vertigo kind with us exelent service

Emily guided me to the best recliner, and worked on making it financially affordable. Gracious and efficient service at the desk as well.

Easy, knowledgeable, helpful and quick!

Great service, got a heck of a deal! Tim the sleep experience expert is the best! Highly recommend

Jordan was awesome to work with!!

Emily was so Awesome! She made the purchase so easy. She’s a keeper!

We loved the experience at Ashley Home Store in Durham!! We never felt pressured and Tim made sure we got to see all of the different choices we had in sectionals! The final price of everything was more than fair…I definitely recommend buying your furniture here!!

Tim Nelson was super friendly, no-pressure, very resourceful and got us what we needed in a timely fashion!

Tim Nelson was awesome! Highly recommend.

Sales Agent and Manager were very personable and knowledgeable. I'm most impressed by the discount they offered without my applying for a credit account.

Awesome experience with Justin! Staff had great recommendations for owners with pets as well.

Jordan was amazing

Tim did a fantastic job getting us everything we needed and more!!!

Justin was very helpful, showed me lots of options and answered all my questions.

Ashley Home Furniture (Durham, NC) charges 150% markup on products when compared to prices on Ashley's website. Additionally, they will mislead you in to thinking certain items are eligible for return, when in fact, nothing is eligible for turn upon purchase. Terrible experience. Be careful.

Repeat customer! Staff is great & furniture is great quality. Would highly recommend!

Great customer service Jordan and staff! Store not too crowed with furniture making each piece visible.

Ahnna-Henrene was very professional and helpful. You can't beat exceptional service along with a great product! Highly recommended to anyone in the market for furniture.

Friendly, knowledgeable, fun, Experienced! I had a great time each time!

Trey and Jordan did a great job helping me out today.

Just had a Friendly, courteous, non- pressured experience where Ahma Henrene provided information to facilitate informed decisions. She was honest and transparent in her transactions. I left very pleased with my purchase and look forward to enjoying my furniture and artwork for years to come

Emily Tiet was very friendly and knowledgeable—good experience!

Emily provided us with a wonderful experience in the store! She was friendly and had thorough knowledge of all the items sold in the store. We tested out the mattresses, pillows, and dining room tables available. In the end, we purchased a pillow and dining room table and was able to have it scheduled to be shipped to our home with setup within a week and a half. Definitely recommend having her assist you during your visit to this store! She made the decision making process effortless.

Tim was awesome! We came in on a Friday at 7 and had a couch by 7:45! Will definitely work with him again!

Went in and met Jordan Morere right off and he listened and proceeded to show me around looking at what I asked for. Easy to talk with and didn't feel pressured. Then went back of his day off and spoke to Emily Tiet, who followed the lead of where Jordan left off and got me my furniture at great prices. She worked some magic and now I wait to see the second half of the company service and I will add to my review.

I'm not a fan of any type of shopping but going to Ashley was a pleasant experience. They let me look around the showroom before asking if I needed help. There was no pressure, just a lot of help with answering questions and showing me the options. I feel good about the purchase I made.

Had an great experience Justin was a very big help getting me the best prices for what i was looking

Tim was great! Informative but still easy going giving us space to look. He answered every question we had and gave wonderful recommendations. Definitely go and see Tim!!

The warm reception upon entering the store and thoughtful suggestions as I pondered my options to furnish my new home were just what I needed to make this often difficult task, a fun and enjoyable experience. Thanks to Emily and the Ashley furniture team at Hope Commons in Durham!

We had a wonderful experience shopping for our couch today. Justin was very helpful and made sure to get us the best deals available. We’ll be returning in the future!

Customer service was excellent!

I spent all day with Emily who is an incredible person. I am so happy! She stayed with me all day from 10-8 and didn’t even eat just to take care of me! I’m sure that I have no regrets and the only thing I can say is she is AMAZING and I am so grateful for this. I recommend her 100%!

Tim was so kind and helpful :) we gladly recommend him to help you find your beautiful furniture! Thank you!

Great customer service. Justin was super helpful and a great mediator for my partner and I.

The Durham store definitely worked with me to make my process seamless. I ended up purchasing all of my bed sets from here, 2 couches, and various accessories (pillows, decor, etc). Shout out to Ahnna-Henrene and John (who now works in another store) for helping me with my purchases

Tim Nelson is the Bomb!! So helpful with great customer service and personality!! Go see him for all your decorating needs

Tim was great!! I had a wonderful experience. I would highly recommend this store and Tim his for attentive service.

ahnna-henrene was very patient and had very good costumer service with my grandma, sister, and I. I would definitely recommend her to anyone that stops by!

Tim was amazing we love him! We finally got a couch! ❤️❤️

Very pleasant experience Jordan Morere was awesome

We had a good experience at the store, but after we made the purchase things went downhill. We were given a delivery date. When we did not receive a call the day before the promised delivery date we called the store. We were told that our item was not ready and that they did not know when it might be delivered. We had made significant changes to our work schedule to be home for the delivery and did not appreciate not receiving a notification of the status. We canceled our order and we were told it would take 7-10 business days to receive our money back. Hopefully this will happen but it is not acceptable that we are able to pay in the moment we purchase but need to wait 1.5 to 2 weeks to have a return on our purchase after they did not fulfill their end of the deal.

Ahnna-Henrene Beruk was our sales associate. She was great to work with. She took her time and explained each of the pieces of furniture that we were looking at. We will definitely recommend you taking with Ahnna-Henrene.

Great experience. We were able to find exactly what we needed at a price that didn’t break the bank. Ask for Jordan.

Very quick and easy great service especially from Ahnna-Henrene.

Great service! Even with all of my indecisiveness and vague ideas, Ahnna-Henrene was very patient and helped us find the right fit for our home.

Ahnna helped me at Ashley’s and was wonderful. She really built a connection with me and answered all my questions.

Emily handled my over-the-phone purchase incredibly. I really enjoyed working with her! I had a lot of issues with online purchases at first but she really made the experience so much easier. It was nice to ask her opinion on the items and she even found several alternatives after hearing about what type of items I wanted. Please ask for Emily if you come purchase here! She really is the best.

Ashley was very professional in assisting me with my purchase.

Tim Nelson was a great help, he was not “in my face” as salesmen at another store had been. He work with me to get what I wanted.

Brian was excellent and took care of all our needs. I would highly recommend asking to do business with him.

Trey was super helpful and informative. If I'm looking for anymore furniture in the future I'll be sure to come back here!

Our sales associate was very friendly and it was easy to choose the furniture we wanted and pay for it

The people at Ashley furniture store was nice

I cannot recommend Ashley for any furniture needs. I purchased a delivery and assembly service for my order, which I am required to be present for. I set the date and cleared my schedule. Only to have them deliver (AND NOT ASSEMBLE) the furniture to the wrong address. They left it at my leasing office and not my address. (The office is a completely separate address.) Didn’t even confirm the identity of the receiver nor ask about assembly (which would’ve directed them to the proper address). Mistakes are made, fine. So I call to have the error corrected, only to be rudely told that they will not be fixing the error on the agreed upon delivery day and any further help would be given at my expense. They also told me I cannot move the furniture from the leasing office where they inappropriately left it. Now it seems I have to miss work (wages!) and class (tuition!) to receive my delivery and assembly service. I will be pursuing compensation for the damages mentioned. They informed me they, by policy, don’t compensate lost wages. Maybe that would work if they addressed their error in more appropriate manner, but in this case - absolutely not. Edit to add: That response by the owner is automated and no one responds when you reach out. Yet another instance of abhorrent customer service.

Justin did a good job of listening to our needs, and patience while we made our decision.

Everything fine

Excellent experience with Tim and due to him we made our decision for purchase. Also we are kinda Ashley family !! Love buying at Ashley

I had dozens of questions about furnishing my new home and Jordan was phenomenal!

Justin Werner really showcased confidence when assisting us with finding the right couch for our new place. He was thorough and helpful from beginning to end with our experience. We really appreciated Justin!

Tim Nelson was great! He was especially helpful when we had a lot of requests, he had no hesitation with helping us with anything we needed. Very knowledgeable about the store and the inventory as well.

Very easy and we'll done. Not complicated and professional and knowledgeable. I will go back for any further needs.

Ahnna-Henrene was such a great help!

Justin Werner great customer service and very professional. He was so helpful and he took the time to help me all the way through the process of my purchase. Iam one happy customer Thank to Justin Werner 😊

I worked with Ahnna-Henrene and she was amazing in helping me find the right mattress. Very knowledgeable and professional! If I could leave more stars I would!

Saleswoman Anna-Henrinne was helpful, kind, and patient. We so appreciate her help in finding a sofa in under 10 mins!!!

Our salesperson was super helpful and knowledgeable. She made sure we find what we were looking for.

Wonderful staff! Jordan was very patient and walked us through (and back through) several different pieces of furniture. We never felt rushed! He was very passionate about couch cushions and foam density which made picking the perfect couch so easy.

Very friendly and helpful. My family has made multiple purchases from them and have always been happy with the furniture

I already put in a review. Tim Nelson was GREAT

We had a great experience, lots of really nice decorative pieces. Most importantlyTim Nelson helped us buy the furniture piece we wanted. He was so understanding and helpful, a 10 out of 10.

Justin was professional and helpful ask for his famous comfort test… life changing.

Our shopping experience in-store was satisfactory I guess; we got to lay on a few mattresses and try them out, and eventually purchased one for what felt like quite a lot of money for us, although it was clearly not one of the more expensive models. We also had to pay a lot of money for shipping, which took several weeks. After our mattress finally arrived, it felt not exactly like we remembered (we may be imagining this), and I double-checked the product number online. Lo and behold, their own official website is selling the exact same mattress we paid ~$840 (and waited weeks) for, except it's $540 with free two-day shipping. Trust me, save yourself this stupidly high middle-man fee and just order online. Edit: Since a store responding to reviews (such as this one did below) often makes people feel like the store is attentive and wants to work with you, I feel like I should point out that I DID text that number, and no-one ever got back to me and nothing happened. So, keep that in mind as well.

Justin did a great job helping us find the perfect bunk bed set for our 6 year old

Sales person (John) was very helpful and knowledgeable! Everything went great until we were carrying my mattress out and a piece of metal tore a hole in my mattress. I wasn’t offered a discount or anything and apparently this has happened before.

Worst experience ever. I have cancel my order and deliver today after wait three months for my stuff to come, constant delays, changing my deliver date, and lying about the have a little chance to cancel my order and deliver, saying I had the first three days of the delivery process to cancel it after telling them I wanted to cancel(note that my stuff was still not completed). My mother was there with me from the began of it all, I have a witness, they said I could cancel whenever before my order was fully completed. Also they offered to give me like $100 dollars off discount off of my purchase fee since my order was being constantly delayed, but I said no.They didn't cancel it until my mom got on the phone and demanding to cancel everything and that's when they officially canceled it.

Justin was very helpful and patient. Answered all our questions. Thank you!

I had the absolute best experience shopping for living room, bedroom and dining room furniture. All of the sales associates were friendly and extremely helpful thinking through dimensions and space. The best of all was John, John is simply amazing, patient and provided the best customer experience. I will be back soon for more furniture because I already know that I will get the best quality and experience at Ashley HomeStore.

Tim was FANTASTIC in supporting us in finding the right couch for our home. Tanavi is an excellent collection and so excited for our sofa to come home! Thank you Tim Nelson!

We had an amazing experience with Casey! She went above and beyond to make sure we had exactly what we wanted!

Trey rocks. Trey helped me with my purchased. John is the best manager and he was very friendly and had me laughing.

Over the past 10 years I have spent >$20k on furniture at Ashley, and the product quality and customer service has noticeably gone down. Definitely would recommend purchasing furniture from a different company. My most recent order took 7 months to complete (4 months was the initial projection). Encountered delay after delay with furniture delivery dates, particularly the dining room table which was originally estimated for delivery 6 months before I actually received it. When the dining room table finally arrives, there is a noticeable manufacturing defect on the top surface (great quality control). I decline to sign for the item and have the delivery drivers submit images of the damage for compensation. Nobody calls to follow up. I reach out and they offer a small amount of store credit as compensation ($140). When I ask to have the money just returned to my credit card, they offer half of the store credit value. I understand the whole global crisis around materials, labor and shipping , but feel that Ashley is using the whole "due to Covid...." excuse to cover up for an unorganized business with declining quality, and it certainly doesn't excuse the lack of quality control for their products.

Justin was awesome! Very helpful

Our experience with Ashley HomeStore was fabulous. Jordan helped us and was extremely professional and helpful. The whole team was kind and just plain fun; laughing while they spoke with each other and us. It is clear that Jordan and his team are not only knowledgeable but are in this business to help those of us who don’t often buy furniture and who don’t have a ton of money to throw around. We got huge discounts and beautiful furniture. Thank you, Jordan!!