Ashley Store Durham, NC
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Durham, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Durham, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Very Helpful, helped us with our first home purchase big thanks to Marlin.
Monse was great !!
Great experience! The staff at this store is friendly, fun and so very helpful! John and his trainee were wonderful! And the lady at the front desk was also lovely and fun. All in all an excellent experience!
Great customer service and knowledgeable the manager was prompt to assist us with all our questions. Adriana was great, she then turned us over to John for he sales guy! Awesome service he even explained how to diamond care works ! 1st time Ashley shoppers! 100% way to go will be back again
I recently visited Ashley Furniture and had an exceptional experience thanks to Monse and Jameika. Monse greeted me warmly and provided thorough answers to all my questions. Just when I thought the service couldn't get any better, Jameika took over and truly exceeded my expectations. The professionalism and top-tier service I received from both Monse and Jameika were impressive and appreciated. Five stars isn't enough - I'd give them ten stars if I could!
Had to pleasure of having Marlin as my sales rep. Great customer services. He made my experience easy. I will be recommending him to my family & friends.
Ihad the experience working with Marlin! He was helpful, and patient! I typically do not enjoy shopping for furniture, but his expertise allowed me to purchase a wonderful new addition to our home!
Ashely’s for the win. Great location. Sales: Marlin R gave my husband and I, a warm greeting upon arrival. He helped us throughout our purchase. He also was very informative about the furniture and warranty process. We are pleased with our first time experience with Ashely’s furniture and will definitely return to this location. :)
Marlin was a great! I appreciate the help.
I walked in Ashley’s indecisive but Marlin greeted me with a smile and ask me if he could help m with anything. I told him, what I was looking for and he went above and beyond to match everything I showed him. Thank you so much with your help on purchasing these items. Marlin, your kindness, empathy, and helpfulness really made an impact on my experience at Ashley’s.
It’s that time again and Marlin seems to be the man that knows when I’m coming to shop. I was looking for a new living room set and once again Marlin’s professionalism and knowledge of what’s available even gave me an idea of a style that’s suitable for my family.
I had an amazing experience shopping at Ashley Furniture thanks to Marlin! He was incredibly knowledgeable, patient, and genuinely cared about helping me find the perfect furniture. Marlin made the whole process so smooth and enjoyable. I’ll definitely be back and recommending this store to everyone. Thank you, Marlin, for your exceptional service!
I came into Ashley to look for new furniture with my girlfriend. I was greeted by Marlin. He observed my concerns and help me go through my options for furniture. He was very patient, knowledgeable, & helpful. This is my new store to go to. Go see Marlin ! He is excellent !
John was the best! He helped me in a friendly and courteous manner and I will definitely be back! The store was so clean and he helped me every step of the way. Keep up the good work!
Marilou was so attentive to our needs! Friendly and professional!!
I recently had the pleasure of working with John Snyder at Ashley Furniture in Durham, North Carolina, and I couldn't be more impressed with his professionalism and dedication. From the moment I walked into the store, John greeted me with a warm smile and made me feel right at home. John took the time to understand my needs and preferences, guiding me through the vast selection of furniture with patience and expertise. He provided detailed information about each piece, highlighting the features and benefits that would best suit my home. His knowledge of the products was impressive, and he was able to answer all my questions with confidence and clarity. What truly set John apart was his commitment to ensuring my complete satisfaction. He went above and beyond to help me find the perfect pieces for my home, even offering suggestions and alternatives that I hadn't considered. His attention to detail and genuine concern for my experience made the entire process enjoyable and stress-free. The delivery and setup of my new furniture were handled seamlessly, with John coordinating every step to ensure everything went smoothly. His follow-up after the delivery to check on my satisfaction was a nice touch that showed his dedication to customer service. I highly recommend John Snyder and Ashley Furniture in Durham to anyone looking for quality furniture and exceptional service. John's expertise and friendly demeanor made my shopping experience outstanding, and I will definitely be returning for future purchases.
Jamiecka at durham store and Melissa from Charlotte store was great to work with awesome personalities would highly recommend
As I am furnishing my apartment. Marlin was very helpful and knowledgeable. Thank you Marlin!
Marlin is such a great individual. His aura is beyond just a sales rep. I am so impressed by his character and problem solving skills as a leader. Thank you for all your help Mr. Marlin. Your service was outstanding.
I went to Ashley’s this week and it was one of the best experiences I have had shopping. I was shopping with an elderly client and the man who helped us, John, was so sweet with all of our questions and helpful! I normally don’t review things, but it really made our day! Thank you so much and will definitely come back again!
John helped us out when we were looking for something specific and he was able to get us exactly what we wanted. He is so knowledgeable, friendly and I refer everyone to ask for his help!
John was very helpful and patient while we browsed the store.
John did a wonderful job walking me through buying my new coach and chair. Highly recommend!
Monse was very pleasant and helpful. She helped me find the perfect sofa for my space! If you visit this location, ask for her!
My mother and I were just out shopping and saw this store at the last moment. Upon entering the store John introduced himself and just let us browse around the store without feeling pressured what so ever. When I had any questions he was available to answer and was very patient with me as I wasn't quite sure what I truly wanted in my new recliner! Thank you John, I'm excited for my new recliner coming this week thanks to you!
John Snyder, thank you for your expertise and helping us find the best furniture for us. Update: Jamiecka was very helpful in answering some of the concerns we had and solved our problem
Adriana was very helpful in assisting me with my furniture.
Great experience with great people! No surprises!
Marlin was great was really knowledgeable about the products and had great input on questions we had. overall greatest experience
John was awesome. Made the process quick and easy and helped me find some great deals. 10/10 would buy more furniture in the future 🤙
Monse was amazing and helped us choose our the perfect couch and we were in and out so fast.
Wonderful service Marlin is FABULOUS
We can’t wait for our new furniture to arrive to our home ! Thanks Monse for making our buying experience so easy and fun 🤩
Overall great experience, Jamiecka was extremely helpful!
Marlin was very helpful, patient, understanding and knowledgeable, in assisting me with my recent purchase. He was very thorough and detailed in answering questions and was a pleasure to work with. I would recommend this store and especially his assistance. I know where to go from here on out!!!
Came in today just to look around again. Always have a great time with the team here . Happy holidays.
Amazing service! I was helped by a young lady named Monse. She answered all my questions and helped me find just want I needed!
Matzi worked so hard to make sure my experience was nice. The entire staff was good to me and extremely helpful.
John. Good.
I went into the store thinking I was just on an info-gathering mission about a bedroom set I had seen online. Marilou walked with me all over the store and even looked online to find what I was looking for. It turned out it was in a different store and when I realized that, Marilou was very kind and complimentary of my design style. As we talked more about furniture I was looking for for my new house, she all of a sudden stood up and told me to follow her. She led me to 2 sale end tables she thought I would like and she was so right! They ended up going home with me that day. Marilou listens and understands and I think that makes her a caring and intuitive sales person - a distinct asset for the store. Thank you, Marilou. I will enjoy using those tables.
My boyfriend and I had a great experience buying our beautiful couch here. Shout out to Marlin! He was so kind and worked with us, and our budget, to find the perfect couch. Thanks guys!
I recently had the pleasure of shopping at Ashley HomeGoods, and I must say, my experience was nothing short of phenomenal! From the moment I walked in, I was greeted by friendly staff personal Jamiecka, who was eager to assist me in finding the perfect pieces for my home. The selection of furniture and decor was impressive, with a wide variety of styles to choose from. I particularly loved the contemporary section, which had some stunning sofas and accent chairs that really caught my eye. The quality of the items was evident, and the prices were surprisingly reasonable for such beautiful pieces. I was also impressed by the layout of the store. It was easy to navigate, and I appreciated how everything was organized by room and style. This made it so much easier to envision how different items would look together in my space. One of the highlights of my visit was the customer service. Jameicka went above and beyond to help me find exactly what I needed, and offered valuable suggestions on how to style my new purchases. They genuinely seemed invested in helping me create a home that I would love. Overall, I highly recommend Ashley HomeGoods to anyone looking to refresh their living space. Jamiecka was truly phenomenal, and I can’t wait to return to her for more decor and furniture!
Marilou and Marlon are the best!! VERY professional knowledgeable helpful pleasant & a joy to work with! I’ve shopped here several times before and I am pleased with the quality of their merchandise and their customer service.
My experience shopping here was great!
Great and fast service from Monse that began immediately when we walked in the store!
Monserrat was very helpful.
Mary Lou was great ensuring we find a great sofa for our home!
Great costumer service. If ever you guys need anything look for Ross. Very helpful and very knowledgeable
We visited Ashley in need of a new bed set. Our salesman was Marlin, who was very knowledgeable, patient, professional, and also kind to us during this process. I recommend shopping at Ashley for your next furniture need and ask for Marlin you will not be disappointed..
Salesperson was friendly and very helpful.
Good selection of furniture, nice quality and excellent customer service by John. Was in and out super quick. Thank you!
John was awesome, our best experience in buying furniture, highly recommended!
John sold me things like a professional. Go see John if you're looking for furni for your home or living space. Tell him I said hey, please.
OK, Mary Lou was awesome and I would definitely come back to ASHLEY‘s and buy more furniture again
Marilou was absolutely incredible. She was so friendly and a joy to work with. She was not afraid to move things around the showroom to give me different ideas of how pieces could look in my home or how different pieces could all tie together. Marilou made sure I was happy and comfortable every step of the way. Highly recommend her as your consultant!
Experience was great! We knew what we wanted, Marylou listened and provided information which helped in our decision. Thank you!
Marlo was fabulous. Very informative and friendly. Loved doing business with her🌷
Marlin is very helpful and friendly. He is a pleasure to work with. There are lots of options at Ashley.
We were very impressed with John, our sales rep, who helped us buy a new bedroom set. John was quick to answer our questions both in person and via text, and yet did not pester us into closing the deal before we were ready. We feel like we got a good deal for the quality we were able to afford. Overall a solid experience thus far!
Marlin was great stayed late and helped me find my dream sofa.
Service was absolutely amazing !!!!!
John Snyder was the most patient and accommodating furniture salesman I’ve ever worked with. Me and my family drove past 2 locations just to come to this Ashley furniture and I couldn’t be happier with the outcome. Thank you so much for your patience with my toddlers and our long decision making process! Can’t wait to buy our next piece of furniture from you guys!
John did great!
Wish I could give them 10 STARS!! GO SEE JOHN N MARLIN they found the perfect table, $400 Discount, shipped to my door before my Family Arrives. We will be back for more!
Good service!
Found our sectional we have been want for a while. John was great and we actually added on to our order while there! Great place to deal with!!!
Very helpful staff and Monse was great! Lots of great deals
So thankful for Marlin. If you come here to Ashley’s Furniture make sure you work with him. Marlin customer service was awesome. He was very knowledgeable and assisted me with only a picture of my home layout. Thank you so much I have found my forever place for furniture shopping.
Came to visit just to compare prices but the team made me feel welcomed and like they appreciated me being there and Marilou was so kind and knowledgeable
Marlin
Monse was amazingly helpful. My daddy needed a new recliner bad. The old one, the remote was a POS, I replaced it 3 times in the last year. I called Ashley and spoke to Monse, she listened to my issues and was very helpful and knowledgeable of their product line and in store availability. Most furniture stores don't seem to have anything actually available. My daddy needed a new recliner TODAY. He will be 83 in three days and loves nothing more than reclining with a weasel in his lap and the Hallmark channel with the volume at about a million. The new chair Monse found me doesn't have a stupid remote, the controls are integrated. She understood that dad doesn't need Bluetooth he needs integrated cup holders. Once the guy showed me how to take the chair apart, Monse helped me loud it up on my truck. I would say if you need furniture, definitely go see Monse at Ashley. I will get y'all a picture of dad with the weasel in the new Barco Lounger tomorrow!
Staff was very helpful, I had a great experience with John
Quick, easy, and friendly
John was super helpful and we were able to find exactly what we needed at a price we could afford. We will definitely be back next time we need furniture!
Jon was very attentive and directed us the proper way
John was great. Introduced himself but left us alone while we browsed. Answered all our questions and got us out the door right at our budget.
Monse was wildly helpful, she made the experience so seamless and easy.
Excellent prices excellent customer service
Working with Marlin Ross was such an amazing experience. He was patient, knowledgeable and very professional. He listened to me and got me exactly what I wanted within my budget. I’m a customer for life!!!
Monse was super helpful in finding my new couch!
John was very helpful, patience, and knowledgeable. We purchased a beautiful living room set and can't wait until it arrives!
Ryan help me out.
John was awesome to work with and very helpful!
Ryan help me out. He was great
My family and I had a fantastic experience with John Snyder, our salesman. He was very nice and patient. He helped us every thing we needed.
My husband and I had a great experience with sales representative John. We were greeted warmly and received excellent assistance. I highly recommend visiting this store.
My day started out wonderful. Then went to rooms to go ,purchased living room furniture that was on sale. The guy told me because of the sale I have to pick it up myself or pay them 150. So I told him I will pick it up myself. This is what he wrote on paper that I have to pick it up by 9/17/ 9/18. So I said ok by the way make sure no one sit on it he told me not to worry that he will make sure they wrapped it so I said ok . On 9/15 spend out all this money on a uhaul for them to tell me I can't pick up my furniture because pick up day are Tuesday and Wednesday the guy never said it that way. So me and a friend went to Ashley and a wonderful salesman named John help me he really made my day. Thanks John I purchased a bed from u guys
Ryan Wilson was great! So patient and informative
Monse was great and very accommodating! If I could give her another 5 stars I sure will!
I would like to thank Marlin for being so accomodating and patient while we look for the things we need as we are so new in Durham. He had ideas that are brilliant which made our shopping more efficient and enjoyable. I hope others can experience it too. We hope to come by next time.
John was great! Give him a raise!
Monse was amazing efficient and helped me find a great couch set and deal upon walkin.
It was a great experience working with John Snyder. Excellent customer service.
JP is AMAZING!!!! Very knowledgeable and helpful!!! Knew exactly what I was looking for once I explained theme!!!
Marlin did an amazing job on in assisting me with my purchase.
JP was awesome to work with, highly knowledgeable about the product and services.
John was extremely helpful and help me find exactly what I needed. Will return soon
John Snyder gave excellent customer service. He was friendly and very patient.
Patient and personable . Made the buying experience fun.
We went in looking for new dressers. JP was our HFC and extremely helpful and got us a great deal. We purchased a floor model of one item and JP was great in securing us a discount for that item. Would shop there again!
John
Ryan was a great person to work with and very patient with all the questions that we had, very helpful, Friendly. I totally recommend him.
John was very helpful and we were very happy with the furniture we chose!
John was super helpful when we went to get a new couch. Ashley had a great selection and it was really nice to be able to try different options in their showroom.
John was amazing!! He was very helpful!
Great service and great people!!
John gave the best service ever !!!
JP has a great customer service! Thank you!
Marlins customer service skills are exactly what you want when shopping anywhere. 👍🏾👊🏾
JP was kind; a great sales person.
JP was excellent and helped us find the exact dining room table we wanted.
John Z did a wonderful sales job for us. Thanks!
Monse was amazing! Very knowledgeable and attentive
Nathan was super helpful and extremely knowledgeable. He spent a lot of time understanding our requirements and provided us customised options. Had a great experience - highly recommend!
My new furniture from Ashley home
My husband and I were shopping for a new couch and were unsure of what we wanted exactly. JP was super patient and responsive to all of our questions, ultimately leading us to find the perfect thing! He was available via text and even followed up on days that he was off the clock. Great customer service! Thanks JP!
Marlin was great. Extremely professional and for once we were not followed around and harassed by a salesperson! He helped us find an amazing bed and gave us space to talk between ourselves and if you have ever shopped in a furniture store you know how aggressive some salespersons can be. Offered us multiple options and took no for an answer when we decided against his/ashley furnitures headboard options. Which is why we felt confident in spending well over 8 grand with him! I would definitely recommend this establishment and personally will only deal with him in the future! Thank You sir!
Marlin was fantastic to work with! He listened to what our needs were and matched us with a high quality bedroom suite that we are sure to enjoy for years to come. After shooping at several furniture stores in the Raliegh/Durham area, I highly recommend saving time and heading over to the Ashley Store in the New Hope Commons Shopping Mall. Update: Found out the very next day that a better deal was available online and the "deal" that I thought I was getting was actually the price online, and I even paid more for a few pieces than what was being offered online. Do your research thoroughly before going in the store. The "manager's special" isn't real and neither is the "20%" in-store discount. I've reduced my star rating down from 5-stars: I got played with the pricing. Quality product, didn't like the hustle.
Ryan was a pleasure to work with! I recommend working with him for your next purchase.
Nathan was very helpful in getting us what we wanted at a great price.
Great experience
Had a great, quick and seamless experience with Nathan!
John and JP were excellent host in helping us get new furniture they had excellent customer service they able to help us decide on what we wanted and what would be in are budget so if your looking for furniture or a great sale come see these two gentlemen.
Nathan was wonder and very knowledgeable to work with. Took lots of time to look at an item and pricing that would would work for me.
Our service was very good and in particular Monse was VERY helpful!
JP helped us a lot. He was kind and professional. I think it was great idea to visit here.
Customer service was excellent. Ryan did a fantastic job helping us with our sofa & chair purchase.
Monse was a great help finding the defect fit for the family
If you want to meet the best sale person ever!!! His name is Nathan! Thank you Nathan for all your help and making our time picking the right piece effortless. Thank you!!
Nathan was our sales associate at the Durham location for our purchase. He was professional, attentive, and helpful throughout the process. Thank you Nathan for your assistance.
Nathan provided us with a great experience at Ashley! He was patient, understanding, and very easy to work with. I highly recommend anyone shopping at Ashley to ask for him!
Nathan was good
Jamiecka was great! Thank you!!
Service was great. Nathan was very helpful and knowledgeable. Will definitely be shopping here again.
Gabrielle is extremely friendly and helpful. She patiently showed us around and helped us find exactly what we are looking for.
Super friendly! Love the energy and the atmosphere! Jamiecka is great and everyone was very friendly coming in.
I had the best experience with Marlin he is the best he worked out everything I needed and has been very patient and understanding with me I truly appreciate all he has done.
Excellent sales person Nathan- and regional manager- she’s a consummate professional and I bought even more after meeting her. Thank you!
Thanks Gabrielle for helping us find the perfect table for our space! Excited to get it in less than a week!
Gabrielle greeted us from the moment we stepped into the store. She was incredibly helpful and helped us find a couch for our new home.
Your team was Gabrielle did a awesome job make sure price fit into my budget , her manager was very helpful also I had date I would have guest and I’m getting my furniture before that date , this was a wonderful experience
Today I came in to Ashley Furniture home store and had a great experience with Jamiecka and Marlin. They were very helpful and knowledgeable about the products on the floor. I will be coming back for sure. Thanks!
JP exceeded my expectations. He was pleasant, honest and very knowledgeable about the furniture. I appreciate his time and his patience with helping me find the perfect bedset.
Gabrielle was incredibly helpful, really knowledgeable and so friendly! We will be buying from her again in the near future!
Great staff. Nathan is very helpful! Everyone works together to get you the best deals.
Ryan was an amazing help! Explained everything well and we were out of there with everything we needed. Thank you Ryan!
We worked with Nathan and had a wonderful experience. He was helpful, friendly, and accommodating. He worked with us to find a great deal on a couch we love!
I had a great experience working with Gabrielle purchasing new living room and bedroom furniture. She was very patient and helpful throughout the entire decision process - highly recommend this store!
Great service!! Hands down Ryan is so great! He will not disappoint you and will answer any and every questions honestly which is great! Great service all around.
Monse was so great, she helped me pick out a new sofa and accent chair and dealt with me being super nitpicky and wanting to go back and forth between chairs. She’s super patient and really attentive to detail. The rest of the staff was super awesome and helped me find everything I want! Definitely recommend 💯
Gabrielle was lovely and super helpful! My wife and I came in with an idea of what we wanted and she took the time to talk us through all of the options.
JP and Nathan were wonderful to work with!
Gabrielle was so communicative and helpful, she really made getting furniture easy and user friendly! I was able to mix and match a dining set really easily to something I love
Ryan was incredibly helpful in helping my wife and I pick out a sofa for our living room
Gabrielle and Nathan were amazing and helped me find the perfect product to meet my specific needs. Very friendly and knowledgeable, thanks so much for your help! I would definitely recommend y’all to my friends and family
We had a great experience at Ashley Furniture working with JP. He helped us with the purchase of our new couch and made the whole process easy. JP was not pushy and very approachable, answering all of our questions thoroughly. We had our two children with us, and JP was really nice and accommodating. Highly recommend!
Thank you JP & Jamiecka. You all are the best. Best customer service ever.
Ryan Wilson was very helpful and helped me find the table I’ve been looking for!
RYAN IS AWESOME. WOOT!!
Ms Jamiecka Baker was very helpful. She made my shopping experience joyful. Thank you Ms Jamiecka
Great customer service
JP was an amazing help while we were deciding on a living room set. He was very informative and patient during our decision making process. I highly recommend Ashley for their great furniture and even better customer service!
Great shopping experience. JP was super helpful. Thanks!
Ryan help me, and he awesome. Very patient and kind.
The buying experience was pretty good. My consultant Monserrat Hernandez was patient and kind. Go to Ashley’s and to see Monserrat😊
Took forever for someone to offer to help us and we were sitting directly across from some workers who were in the middle of a conversation. They took their time to wrap up and even after waited until we talked to them to ask some questions.
Ms. Gabrielle was helpful supporting our needs and was patient to help us find the right furniture. She is amazing and I would recommend to anyone to visit and request by name.
Gabrielle was extremely helpful as I was VERY indecisive going in. She helped me find a bed frame and a couch that was perfect along with a nice discount! Thank you so much for your help Gabrielle!! 10/10
Gabrielle was wonderful and such a big help!
John was exceptionally knowledgable about the store inventory and was a pleasure to work with.
Gabrielle was very professional and helpful in handling our needs. Great service and pricing .
I visites Ashley store, and John helped me take a look. The thing I liked the most is he was able to look for stuff according to my liking and pricing. It was a productive visit. Thanks:)
Service was amazing, very satisfied with the help received on finding the perfect bed.
We went in on the 4th of July to start looking for living room and bedroom furniture. We didn’t know if we would actually purchase anything but thought it might be a good time to take advantage of holiday sales. John helped us buy a bed. He was extremely knowledgeable and provided us with a lot of information about the different mattresses and what we should look for when we tested them. He was helpful without being pushy. He made the process easy and the whole experience a positive one for us. We still have more furniture to buy and will likely see John again in the near future.
Need some new furniture? Ask for Gabrielle. She’s very knowledgeable, kind and treats you just like family. Thanks, Gabrielle, for your help! However, the return policy did not make us return customers. We got our ottoman in our space and decided it didn’t go with the couch and it’s WAY too big. We called the store on the day after delivery and they don’t accept any returns. Now I’m stuck with an ottoman in my way that I hate. It took a space I loved and trashed it. It’s a very nice ottoman. Nothings wrong with it, but I don’t want it and now I’m stuck with it.
Gabrielle was such a wonderful help. She talked me through different designs that would fit my apartment.
Gabbi did a fantastic job of finding options that checked the boxes on our list of wants/needs, and allowed us to ask a million questions with good answers for each one. Then went above and beyond to get the discounts and pricing options that would fit our budget.
Gabrielle was so helpful and such a pleasure to work with!
Great patience and service by Gabrielle
UPDATE 11/12/24: I changed my 5 star rating to a 2 due to the fact that my bed frame I received was not manufactured correctly, hence I could not secure the metal slats to the side rails as the slats were too short. They would not send anyone out to help try and fix the problem, so I had to rig it myself by adding another piece of wood to the side slats so I could screw the slat to the frame. I'll not buy from Ashley again! (Although I do like the recliner/love seat I bought.) ---------------------------------------------- Easy to call and place order and very helpful. I’ll do another review once they have made the delivery!
Thank you! I had a great experience finding my couch ! 😊
Great
Ryan was very helpful when purchasing a new couch
Always great service from the time you enter the door to the point of sale.
Ryan was super helpful at the Durham store!
Finalizing an application for a sofa that went extremely smooth and pretty quick. Very helpful staff.
Had the best experience as soon as I walked into this store and greeted by Gabrielle. She listened to my needs and got me exactly what I wanted for a great deal. Definitely recommend getting your furniture here and working with her! I’m so excited to enjoy my dream couch
(Translated by Google) Monserrat Hernández is a very kind girl who gives preference to clients, takes the time to explain to you detail by detail, excellent service, highly recommended (Original) Monserrat Hernández es una chica muy amable que le da preferencia a los clientes se toma el tiempo para poder explicarte detalle a detalle excelente servicio muy recomendable
Great help from Ryan and Gabrielle picking out a sofa and loveseat combo!
We had a very pleasant experience at Ashley! Ryan greeted us on the spot and went through every aspect of the furniture to make sure we found the one that suited us best.
Great experience!!!
Gabrielle was great!
So friendly and helpful. Very knowledgeable staff. I shop here for all my furniture needs.
Everything was great!!!
Great experience. All the staff was super understanding and willing to talk through and explaining everything.
Was helped out by Monserrat H. Was really helpful in helping my find a dresser and night stands. Love coming to this store location as I always find something for a good deal. Will definitely be coming back.
We had a great experience here! The customer service was fantastic (Monse especially) and they really worked with us when it came to pricing! Definitely recommend!
Marlin helped my wife and I out pick out a tempurdic mattress! He’s amazing at helping us decide. Ask for him when you come him!
Jamiecka and Monserrat was Very helpful.
Ryan was super helpful - I laid on a comfortable mattress.
Excellent customer service! Gabrielle was amazing to work with—so patient and offered great ideas!
When you visit go ask for Gabrielle! She is great! Very professional and friendly.
Gabrielle was very knowledgeable and helpful and fast! A good listener!
Great service and excellent patience and great details
We had such a great experience at Ashley. Ryan Wilson was our sale rep and he was attentive to us the entire time we were in the store. He helped us find several options that met our needs for a new sofa. The check out process was fast and easy and we expect the delivery in a little over a week to go as smoothly as our time in the store. Their selection is great but their people are even greater.
Very helpful staff. They go above and beyond to help you find something that works for your home.
JP is the man! He was awesome, helpful, attentive with no pressure, his customer service skills are 💯
We had an fantastic experience with JP our salesman. I kept changing my mind and he was so patient. We got an amazing deal on a Sectional sofa and end tables.
Gabrielle is very nice with us and helpfully
Came to Ashley furniture store to find a couch since I’m moving in a month up to NC from a different state. Immediately when you walk in you are greeted with friendly faces that want to help you find exactly what you want! I had to come two days and the first day Marlin helped me and was very patient with me trying to find out which couch I truly wanted! When I came back the next day to buy the couch Gabrielle was able to help us with the buying process and was friendly and very sweet and informative through out the whole process! 10/10 recommend!!
I have been very fortunate to work with Marlin twice now. I has one fun project and another very stressful project and he made both VERY EASY. He is very patient and helps you think through your needs. My son's room was absolutely perfect and I can't wait to get the new furniture for my upcoming move. THANKS MARLIN!!!
Ryan helped me save over $300
I really enjoyed my experience with Gabrielle and Jameika they were really concerned at finding me the prefect mattress for my back and took their time and never rushed me. I didn't feel pressured 2 buy anything.
Gabby was very sweet and helpful. We inquired about additional options and she was able to find something more fitting for what we were looking for. We love our purchase from Ashley’s Furniture and we are looking forward to purchasing more for our home in the future. Be sure to ask for Gabby the next time you visit!
Gabriel was totally awesome and made sure I was satisfied. The whole experience was great!!
See Gabrielle!! She is super personable and will help you find the pieces that fit perfectly with your style and preference!! Will definitely be coming back!
Gabrielle was very helpful
Gabrielle was wonderful and answer all of my questions and I would recommend her too my friends thanks for everything
Gabrielle in the Durham, New Hope Commons store was excellent!
(Translated by Google) Excellent store, very friendly and super discounts 👍👍 (Original) Excelente tienda muy amables y super descuentos 👍👍
Gabrielle was awesome and really helped us get a good price and a great monthly payment 🫡
I was greeted over the phone by Gabrielle for directions to the store and the moment I came in the door...there she was -smiling, pleasant, friendly , professional and great customer service!! I was hesitant to fill out application and got approved for everything I wanted and desired because of Marlin and Gabrielle (the dream team). Great experience, Over the top customer service, charming staff!!! Thank you all for being you and amazing 🤩🤩😍😍🤩🤩
Loved the customer support and feedback with Gabrielle. It was such an outstanding experience being able to share and create new ideas for a rooms from another perspective.
Gabrielle was very sweet loved the way she attended. We’re looking back to going this weekend to make a final purchase!
Gabrielle is knowledgeable and very helpful. She worked with us until we found exactly what we were looking for.
Gabriella and the team at Ashley Homestore in New Hope Commons made furniture shopping a breeze. Highly recommend.
I worked with Gabi Rodgers at the New Hope Commons location in Durham, NC. Her service was phenomenal. She was friendly, knowledgeable, and delivered. I would recommend her services and Ashley Furniture.
Worked with Gabriel! She helped me finding the right bedroom furniture!
I went in to buy a recliner at the Ashley Store in Durham at New Hope Commons. My sales person Gabrielle was so helpful with my purchase. She was so kind to me and my sister and she helped us find the perfect recliner.
Ashley Homestore always provides wonderful service. Marlin continues to offer excellent service. Additionally, Serena helped me today by taking about tempurpedic mattress. I highly recommend attending Ashley Homestore.
Good floor sales! Bought 2 couches for a great deal.
Marlin was so helpful in assisting us with choosing the perfect bed for us. We were not expecting to purchase one but based on the experience we knew the time was now to purchase our forever bed. We would recommend Marlin and team to help with your mattress needs.
Gabriel assisted me and was great to work with! Explained all very well, showed me various options and I was able to find the beautiful couch I was looking for!
Gabrielle was amazing! She explained everything very thoroughly.
Gabrielle was very helpful and friendly to work with. She is also very informative. Thanks for your help
Gabrielle was very patient and helpful. Took the time to explore what I wanted and show me a variety of options.
Marlin is great
Gabrielle did a fantastic job and got us a great deal! Excellent service! Thanks so much!
Had a fantastic experience! Gabrielle was wonderful! Loved there service!
Gabrielle was great please make u stop to see her.
My saleswoman was Gabrielle! She was a delight to work with. She pays attention to detail and tries to match you up with your price point, comfort and aesthetic you are looking for! Loved my experience!
Gabbie is really helpful in choosing the right furnitures for your home and the furnitures are amazing!
I had wonderful service from Gabrielle to select a recliner with electric controls for everyday sitting and comfortable enough to sleep in! Very soft leather and perfect Comfort. Thank you
This store was amazing! Marlon got me approved which was never the case at other stores! I can’t believe it and it was a gift for my birthday which is next Tuesday!! Give him a Tasso because he deserves it!! Signed butterfly
Gabrielle was amazing! She helped me find exactly what I needed and did her best to accommodate all of my needs. Best customer service I have ever received in this setting. Very happy and appreciative.
I had a great experience with Gabrielle and Marlin. They were very informative and thorough. I would ask for them again!
Best service I’ve ever had!!! Gabrielle
Great service by Ryan
Gabriel was very helpful in helping us choose a mattress within our price range and one that was very comfortable!
Family had a great experience with Gabrielle during our Tour. She explain Quality, pricing and coverage perfect. We will be back to buy from her
Gabrielle was very helpful with my experience❤️
(Translated by Google) I loved the attention (Original) Me encantó la atención
Gabriel Ryan
Gabrielle was very nice and helpful today! I'll certainly come back!
Friendly, knowledgeable and efficient service, good selection of products. Unfortunately their sales pitch was misleading. I purchased an expensive electrically controlled recliner, which was in stock and was delivered within a few days. I was shown a motor battery pack which went with it but the battery pack was not delivered with the chair. I called the store and they told me the battery packs could not be delivered and must be picked up from the store. I went to the store to pick it up and was then informed that the battery pack was a separate purchase which cost $219.99! I was not informed of any of this on my original visit to the store. Nice furniture but be careful to check carefully to see that you get what you think you're paying for.
Gabrielle was a great sales person. She was nice to work with and took her time trying to help meet our needs.
Worked with Gabrielle, and she was very helpful.
Awesome customer service!
Gabrielle was fantastic!!! Super informative and so friendly! Paid so much attention, great listener! We will ask for her every time in the future and everyone else should to!!!!!
Gabrielle was a very helpful and thorough associate. I would recommend her to anyone who needs assistance. She’s great!
Gabrielle was a delight, she was very helpful and knowledgeable. She gave us her time and was very patient. The manager came over and was very helpful as well. We had a great experience and customer service was superior.
Came in just to browse and was met by Gabrielle with a warm smile and introduction. She listened to my ideas and concerns and provided a multitude of options that were in line with my vision. Together we brought it to life! She was patient and kind and definitely made my visit a great experience. Definitely gave 5 Star Service!
Excellent customer service very helpful
Ryan was such a great help!!
Great experience with Gabrielle today!
I had such a great experience looking for a new couch here! Matlin was a great help during my experience.
Amazing Service!
Gabrielle was very informative and informational. She gave me great information and led me in the right direction of my purchase.
Ryan is great!
Wanted a new couch so I stopped by Ashley a couple weeks ago. I like the fact I was able to look around 1st before I was approached for some help. Marlin was so nice and very knowledgeable about all the furniture. Showed me plenty of options. I even started looking for bed frames, and he showed me the adjustable foundation beds. OMG I loved them. I didn't purchase anything that day. I needed more time to look around. Return back today hoping Marlin would be there but sadly he wasn't. Jordan was so helpful this time around. He was just as friendly and knowledgeable about the furniture I wanted to purchase. Gave me time to look around and made sure me and my family was comfortable while we was in the store. If you ever go to Ashley's Furniture in Durham in New Hope Commons plaza you can't go wrong If you talk to Marlin or Jordan great guys! They made me a diamond member.
Ryan was great!
Well, I was not happy how long it took and it wasn’t the poor girl fault-she was obviously was new and every few minutes she had to check with her supervisor. The supervisor seeing she was struggling with a big order should have mentor her and guide her. Instead, leaving her to struggle and I had to leave because I was so frustrated . My family had to take a flight and this process took 2 hours-buying furniture should not take 2 hours. If this buying process took longer my family would have missed the flight. I have 4 stars because she was new, is the fault of supervisor monitoring her.
First, we arrived at Ashley Home Store at 10:45am and saw the business hours for Sunday opening at 12pm. While we trying to figure out what to do till 12pm, out comes a very nice lady with a great big smile and says to us, " we're opening today at 11am due to next week " Easter Sunday" we will be closed. If you don't mind sticking around for 15 minutes." We were so happy. Grateful to the beautiful smiley lady that informed us. This location I HIGHLY recommend. Excellent customer service. Marlon our sales associate is AWESOME!!! He is friendly, was very helpful, knowledgeable, answered all of our questions, very patient, kind, humble, respectful and very professional. Furniture choices are great! Great staff. THANK YOU for providing us a great shopping experience.
Marlin was absolutely amazing!
My wife and I had an excellent experience at this location. They manufacture their products, which allowed us to customize our sectional couch to fit in an odd-shaped room and get the features we wanted. All for a competitive price! Kudos to our sales rep Monserrat Hernandez for her fantastic help.
My experience was great! The staff was very helpful and knowledgeable. They also made sure I was comfortable while I shop for my new trailer!
Gabriel is nice and excellent hosting us all around, appreciate her so much!
Gabrielle and Ryan were amazing . Very knowledgeable about the products and welcoming . Definitely recommend come see and ask for Gabrielle
I went to this location with my mom to look at bed room sets for her new home. Gabrielle saw we were looking around and immediately asked us if we had any questions or needed any help. She showed us exactly what we were looking for without being pushy. She really cares more about us getting what was in our budget
Ryan was amazing!!!!!
Ryan was Awesome!! We will see him very soon !!!
Thank you Ryan for all your help! We will be back soon.
Zach was wonderful and friendly during the whole experience! He’s there when you need him but he will also give you space to debate in private. Explained everything clearly and was very jovial throughout the process, even when I went back in forth in decision making
If you come to this Ashley furniture store, ask for Zach! The absolute best, super warm and takes the pressure out of very large decisions.
Gabrielle was amazing she was so helpful and knowlegdable when it came to searching for a new mattress! She really listened to my needs, took my budget into consideration, and was informative! I had a great time with her and the rest of the staff! Will definitely return!
Great customer service from Gabriel. We love the Robbinsdale and Lettner furniture lines she showed us.
It was a learning process but Zach helped me understand what I needed and get the exact bed I wanted!
Marlin and Gabrielle was great
couldn't think in here with all the salesman offering me tiny bottles of water or trying to bond with me over my graphic tee
Gabrielle and Ryan were very helpful when I was picking out for a
Just purchased a new home and came in to browse at furniture. Ryan was very helpful with assisting me. He is very knowledgeable about the products they have to offer. I look forward to working with him over the next months to furnish my home.
Marlin & Monserrat were so helpful and attentive with our shopping and buying experience at Ashley’s, can’t thank them enough!
Marlin was absolutely amazing and made me feel right at home. Def will recommend this place and his service! Thanks Marlin!
I had a wonderful experience with Salesperson Gabby. Ask for her when you’re shopping.
(Translated by Google) Ryan was very kind to us and clarified all our doubts. (Original) Ryan se porto muy amable con nosotros y nos aclaro todas las dudas
(Translated by Google) Ryan helped us a lot, he was kind and the process was super easy. Thank you very much for your attention. (Original) Ryan nos ayudó bastante fue amable y súper fácil el proceso muchas gracias por sus atenciones
Zack and Serena were amazing! My situation was very unique and started with a phone call! They made it happen and my new sectional arrives in 10 days!! Thanks Zack and Serena!
This place and the people are amazing! They really go above and beyond. The store and sales manager both stayed well past closing to assist me in finding the perfect bedroom set at a great price. Don’t hesitate to shop here not just for the quality of furniture but for the overall experience. Just the best!
Gabrielle was so amazing she made this process so easy. she made me feel comfortable in the store. The finance manager was great also he walked me through everything in regards to financing. will definitely be back
Loved working with Ryan Wilson, he greeted me as soon as I walked through the door! He was very patient, answered all of my questions with details and provided all available options. Very great experience and great customer service! Went in for a sectional couch came out with that plus a great mattress and dining room set
I was greeted at the door by Gabbi wonderful person she asked my daughter name and greeted her also i was able to find what I needed with her help and understanding
Marlon was a pleasure to work with. Super personable, not pushy. We came for an ottoman and left with a new bed. Delivery date/time was accurate and the delivery folks were also easy to work with.
Had a WONDERFUL experience. Zach was a great helper and talked me through everything i needed to know about buying my first own couch. He was the best!! Definitely recommend going here for any furniture you may need!
Zack and Marlyn are the best!
Mrs. Rogers was top notch! Very patient and knowledgeable sales associate.
Gabrielle was great to work with! Looking forward to enjoying our new furniture.
The prcoess of buying our couch was awesome! Gabrielle was a very great sales person. She was very patient and answered all of our questions.
Great people and Zach Miles was the best!!!
Gabrielle was very helpful and accommodating!
Great customer experience! Zach was amazing! He was so patient, knowledgeable, and polite. He went above and beyond to help us close a deal and get the furniture we wanted. I definitely recommend shopping at Ashley’s Home store. Also, when you do ask for Zach! You won’t regret it.
My furniture and mattress experience went extremely well. I am not one who enjoy having to shop for furniture, and definitely not mattress purchasing. Our sales person, who pause from her managing position, (Serena) to help us make sure our experience was good and purchased everything we wanted! Furniture is top quality and experience as well!
Worked with Marlin today and he was awesome! Definitely come by and ask for him to help you pick a new living room set. 10/10 would recommend
I enjoyed working with the salesman Zach. He answered my text messages, Showed up on his day off to help me make my purchase
I absolutely love this store and the staff. Zach was beyond amazing!!!! He was very informative and helpful. He listened to what I was looking for and delivered what I wanted. Zach is the best ever!! If you go to Ashley ask for Zach you won't be disappointed!!!!!!
Zach is amazing! Go to Ashley's furniture and let him assist you on your needs!
Zach was amazing!!! Made sure we got everything we needed and wanted😁amazing salesman
Marlin was exceptionally helpful in listening to what I was trying to do and helping me with my vision.
Marlin, was amazing!!! He spent so much time with me. He drew a layout of where my furniture would go. We looked at several dining tables.He realized one would not work and helped me get a better one. He's so patient and kind. He explains everything so clearly. I had a wonderful time! I picked out dining room and chairs, tv stand, coffee table with lift, side table, mattress and adjustable base. Thank you Ashley Furniture and Finance Manager Marlin! Janet Brady
Sales man Marlon was fantastic!
Zach and Jarrett did an awesome job! They could sell ice to an Eskimo!
It was a great experience. It was a pleasure and a blessing to have a knowledgeable woman of faith as a sales person. I also learned at lot about the furniture we purchased. I will recommend Ashley Furniture.
Great experience ZACk
Awesome experience, Ryan was super helpful and showed how you can mix and match the couches and designs. Highly reccomend, great prices!
Sirena was amazing walking us through all kinds of furniture and answering every question we had. Marvin was also nice greeting us.
Sirena was very helpful and helped us with the whole process !
We were well taken care of twice in one day!! The people (Marlo, Zach, Serena) are great at service and being mindful of your needs. Unfortunately, the bankers are not into providing great service, so be careful about signing up for accounts without fully understanding the terms. To be honest, I'm not very happy about being told there's no interest or fees for my account. The creditors stated that this just isn't true. Please fix this Ashley Furniture. Thank you.
Marlon was VERY helpful, pleasant and professional! Three years with Ashley and the service is still phenomenal!
Zack was very helpful and answered all our questions (and we had many!) we are definitely coming back!
Zach was amazing help. Walked the store multiple times over ensuring I purchased just what I wanted and needed at a price I was comfortable with. He was friendly, outgoing and patient.
Every one is really nice & Zach was awesome! Buying process was really easy
Ebony and Ravon you lady’s are the best great personalities my wife and I will be seeing you soon. Thanks again. Hard workers.!!
Zach was very patient and helpful while I picked out a sofa today!
Very efficient Met our needs quickly and worked discounts. Great store for your needs.
Zach was great to work with. He helped us find an item that we had seen online and price matched it. We’re really pleased highly recommend them.
The representative was an awesome salesman. He just wasn’t trying to sell furniture. He listened to us and we bonded.
Zach was amazing!
We received excellent service by a pleasant knowledgable sales person.
Went in for ideas for a den/sitting room and Zach Miles not only showed me floor models but pulled up a lot of options online for me and my designer. Very patient and helpful!
Zack was a excellent salesman. Will recommend to others.
Great people. Excellent place to buy furniture
Zach Was very knowledgeable and courteous
Serena was very helpful; she made sure I was well satisfied. Also, she ensured the process was seamless
Zach provided the most exceptional customer service and is very knowledgeable
I always shop this location! Great customer service! Serena was super sweet and helpful!
Zach was wonderful! He took the time to make sure we felt comfortable with our price, and helped us get a great deal. Would recommend again for sure!
Spoke with Ryan Wilson today at Ashley Furniture in Durham. He was extremely helpful and knowledgeable despite our interrupting the work he was doing.
Awesome! Very helpful!
Marlin was super helpful! Love their finance options!!
Marlin had Very good customer service ,ibwill keep coming over and over again.. Thank you so much marlin ..
Marlon at Ashley Furniture in Durham, North Carolina, provided exceptional service and helped me find the perfect set, complete with matching lamps and a discounted dining room table. His expertise and assistance made the shopping experience delightful, and I'm delighted with my new furniture.
Zach was very patient and knowledgeable!
Stopped in to choose some furniture and was greeted warmly. The staff is professional, well informed and able to multitask really well! Serena was taking care of three different clients, including me, and I thought she was super capable and I never felt ignored. I was able to find a high quality sofa chair and ottoman AND a quick delivery! Everything about my experience was five star!
I went to the Ashley HomeStore in Durham, NC and it was an awesome experience! Zack was my rep and he was very attentive, well knowledgeable and attentive to my needs. I came out with a heck of a deal and would recommend this store to anyone.
Great experience with Zach as our salesman. Knowledgeable, kind, and helpful.
This was probably my best and absolute favorite customer service experience in the RDU area. Marlin was a great help in finding me what I wanted. He wasn’t too pushy on making a sale. He actually listened to my preferences and helped me find a great sectional —- that was on sale! He even talked thru some of my worries surrounding the length and size of the sofa fitting into my living room. I enjoyed my experience and will definitely be going back for more pieces to add to my new home.
Marlin was the best! He was very patient with us and helped us with all of our questions!
Marlin was a great help and was very patient with us. Would definitely recommend going for all your furniture needs.
Terrible customer service. Terrible customer service. I am awaiting a check from November 2023 since dirty furniture was delivered!!! After my husband offered gloves to handle our cream colored furniture. Spoke to "corporate manager' who promised to called me the next day. 4 days ago!!!! Ive never encountered this level of pathetic unprofessional, management!! Ive left previous reviews, so don't feel like leaving another long review. Everyone that I have spoken to the last week have been the mist unprofessional Ive encountered. I thought ashleys was reputable. WRONG! Seems as though they're hiring people who can't find employment anywhere else and calling them managers!!! Will never shop here again!! Please send my check!!!!!!!!
Everyone was really nice and helpful especially Zach that helped me get a new couch
Marlon gave amazing service ! we will be back 😊
Ryan helpful
Zach was very helpful and helped us find a couch we love!
Super easy experience, absolutely loved it. They were really helpful and their furniture is amazing. Five stars would recommend!
We have shopped at this Ashley Home store since moving to the area in 2018, and have loved each experience. Most recently we bought a set for our sunroom and are so pleased with the service and attention to detail of the staff. We will continue shopping here for furniture and room accessories. Best selection and availability in the area.
Found a great sectional for our son.
Great customer service
My wife and I were looking for item for my office. Although it’ was not a piece a furniture, Serena took time with us to ask about our project and recommended a different item based on the needs of my office. I will definitely shop with her again!
Marlin was awesome! He went above and beyond to help set up our living room!
Ahmad gave us great customer service!
Ahmad was great at answering our questions and wasn’t pushy at all!
Excellent service!
Very wonderful experience. Will Continue to shop there and will refer family and friends.
Hands Down Best Service!
Ryan was great help!
In search of furniture options and began looking at Ashley’s. Had the pleasure of speaking with a rep Marlin. He did everything for me and was so pleasant and patient. I was very indecisive and went between so many furniture sets. He did measurements and gave me several quotes. He made my experience at Ashley’s so worth it that his customer service alone was the determining factor to buy with this company. When I felt like I was doing too much he insured me it was ok it was my home and he wanted me to love whatever I chose. Thanks to him I do!!!
Ryan and his team were very helpful with my multiple purchases. Ryan was very patient with me, very knowledgeable on all products and services! I would recommend anyone to come here to furnish your home!
Marlin was a great help! Definitely made our experience 10 times better!!
Mr Marlin R was outstanding and it was a pleasant experience.
Easy process, lots of stuff on the floor. Quick delivery!
Marlin was very helpful and explains to tea and sold more then I need..such wonderful person to deal and good customer..go and see him for all your needs.
(Translated by Google) Excellent (Original) Excellente
Marlin was the best. Patient professional knowledgeable and well worth having him as your sales rep. And the best was was not pushy.
Exceptional customer service!!! Had the pleasure of being helped by Francisco.
Frank the sales associate did a fantastic job of helping me get the couch I wanted. I would highly recommend coming to see him.
Ahmad was an amazing sale representative. He had exceptional customer service skills and made our shopping experience fun and easy.
I found the staff to be very helpful, kind and patient. They were very informative and helped us select the best mattress to meet our needs.
Ryan helped me in store to get the pieces I wanted at a price I could afford! Great service, would reccomend!
Amad was a-max-Inf. Loved his laid-back, supportive vibe and friendly demeanor and smile. Definitely recommend his service and sales help!
It was an easy purchase, Frank our salesman was not pushy, was knowledgeable and allowed us to make up our mind as to what was best for our home.
Frank and Serena were wonderful and patient with helping make my purchase! I'll definitely be shopping there again.
Ryan and Jarett helped us find the furniture we liked.
A big thanks to Ryan and Jarett went above and beyond to find the right living room chair for my needs. Thank you guys.
Frank was awesome and very helpful. Our entire experience was great.
Great customer service.
Great deals on. Furniture and the sales person, was very nice and helpful.
Went to the Ashley Homestore in Durham on a whim to get some inspiration for a new apartment. Service here was top notch! Ryan and Marlin were very attentive, super helpful and friendly. Not to mention the early Black Friday deals, I could not pass it up! I highly recommend coming in if you’re searching for some new pieces for your home. Ask for these guys! They won’t let you down.
Had a wonderful experience today at Ashley. Frank was extremely welcoming, patient with all of our questions and knowledgeable about the Ashley products. Because of Frank we will be repeat customers at Ashley!
Great service! Very helpful without being forceful, highly recommend!
I met Frank who patiently walked me through a wide range of options for my budget, what a great guy!
Dennis was very helpful in guiding us to the best choices for our furniture purchase.
Frank was friendly ,helpful and professional
Ryan was super helpful in explaining mattresses and helping us find the one that was right for us!
(Translated by Google) Good service, I found what I was looking for and very friendly. (Original) Buena atención, encontré lo que buscaba y muy amables.
I never knew the joy that a furniture purchase could be until we walked into this store yesterday. We were welcomed into the store by the very kind and informative Serena, and quickly introduced to the fun and honest furniture expert, Frank. Frank quickly understood what we both needed and wanted for our space and made the selection process not only painless, but enjoyable. 10/10 recommend!
Great experience Ask for Frank
Pull up and see Francisco. He’ll get you right. If you don’t see Francisco, you didn’t get right.
Francisco was extremely helpful in the process of buying a nightstand and dresser! Overall, one of the best employees working there. 10/10 experience! - Great Conversation - Very Knowledgeable - Accommodating
Frank was very kind, letting us walk through the entire store before confronting us with his salesperson jargon that they have to do. He was helpful in answering any questions we had walking us through the buying process easily. I can say we are very happy with our purchase because of Frank.
We had such a great experience choosing a couch today! Ahmad was super helpful, very knowledgeable, and made it such an enjoyable process for such an important purchase. Would highly recommend this location and company!
Ryan was very patient and helpful, not pushy at all and answered all of my questions so that I could make a good choice. I’ll definitely be going back for future furniture needs!
Great customer service from our friend Francisco!!
Marlin was great! He is a very helpful and friendly salesperson. If you come here ask for Marlin!
Awesome came right to me he Was very polite and patient.Francisco Gave me awesome service,and has the most goodest personalilty
Awesome service and very Polite!
Frank was great! He made me feel comfortable. Really had a great experience! He gave me his input but without pressure! Thank you !!!!!
Awesome day. Marlin Ross took such great professional care me as I looked around to purchase several items. He is a furniture consultant in EVERY sense of the WORD. Excellent young man!
I am giving Ashley 5 stars for their excellent job . Shout out to the store manager in New hope commons drive,Durham, Serena for her excellent services and help. And Ahmad for his assistance and everything. Thank you guys for your guidance and putting us through in buying beautiful furniture for our new home. Kudos!!!!to a great job.You are all amazing.
OMG! Marlin R. helped me today. And let me tell you…..I purchased everything he recommended to me! I don’t like to be “sold” to and Marlin took time to educate me on the products. He was patient and so knowledgeable which made me trust him with my purchasing process. I’ve purchased from this location before but it was NOTHING close to working with Marlin. He’s a GEM! Always ask for Marlin….he’s such a win!
I came in looking for the Darcy sofa and loveseat. Frank was so eager to help me. He explained that the Darcy was clearanced out. I fell in love with a new model. Thanks so much.
Frank was very helpful and the store manager was great as well. Easy buying experience! Everything was printed out and well-explained and our couch will be delivered in 6 days!!
(Translated by Google) Francisco was very friendly and professional. I am very happy with my furniture. Thank you very much Francisco! (Original) Francisco fue muy amable y profesional. Estoy muy contenta con mis muebles. Muchas gracias Francisco!
Denis was great!!! I told him what I was looking for and he helped me with my living room and bedroom purchase for my new home. He was patient, knowledgeable, and had great customer service. I told him I’d be back…….and I definitely will. Thank you, Denis, for making my furniture shopping experience easy.
Frank and Ryan were very helpful. I had a great experience at Ashley Homestore. I highly recommend them.
FRANK IS THE BEST! He’s very knowledgeable! He got us in and out! I’m very pleased with the selection. I will definitely be back and plan to refer all my friends :)
Mr E and Ryan did an excellent job in showing me around the store and helping me purchase my furniture
Frank was very helpful and professional. Will be going back to get a living room set!
My husband and I bought a living room set. Ahmad helped us out through out the whole process he was very direct and cordial. I love our set, will definitely be going back for our guest bedroom setup.
Mui rapido/very professional -Frank Ochua
Frank was awesome!!
The salesman and store manager was great when we shopped for a new mattress. Very informative about the options and friendly.
they finally got my refund straightened out thanks to the manager
These two are ANGELS!!! Ahmad and Serena did the do!!!!(old country saying) They found me funding got me approved got a bump on the line and I’m extremely excited! Come get you new furniture!
Frank was very welcoming and helpful since the moment we walked through the door, best experience I’ve had in a furniture store.
I was very happy with the service today. Lots of deals. Thank you Dennis for the help and taking the time to explain things.
The worst!!!! My credit card was charged for a loveseat when I purchased a chair and after one month of trying to get a credit….nothing was ever done! The worst customer service!
Marlin and Serena were exceptional. We just moved here from Arizona. We were weary from traveling yet desperate for furniture to put in our new home. Both Marlin and Serena went above and beyond to make sure our needs were met. We will get all of our furniture here and send all of our family and friends!! Thank you Marlin Thank you Serena for taking the best care of our family
We walked in and after looking for a very short time Frank approached us and asked if we had been helped. We hadn’t at that point and he graciously helped me get information on a queen sleeper sofa I had found online. He showed me similar products and even pulled out a measuring tape to ensure what I had found online matched the sofa he was showing me. He was kind, patient and knowledgeable. The showroom was nice and clean and all his coworkers seemed genuinely happy to be there. Overall, it was the best experience in product quality and customer service that I have experienced in a very long time. Will definitely shop there again!
Our recent visit to Ashley Furniture was an absolute delight, thanks to the exceptional customer service provided by Ahmad and the team. From the moment we stepped into the store until the completion of our purchase, Ahmad went above and beyond to ensure our shopping experience was smooth and enjoyable. Ahmad greeted us with a warm smile and a genuine eagerness to assist us in finding the perfect furniture pieces for our home. What truly impressed us about Ahmad was his attentiveness and his ability to make us feel valued as customers. He was never pushy or overbearing, allowing us to explore the store at our own pace while being readily available whenever we needed assistance or had questions. His friendly demeanor and enthusiasm made the entire shopping process a pleasure. Ahmad demonstrated a remarkable level of professionalism and expertise. He provided detailed information about the furniture's features, materials, and durability, ensuring that we made informed decisions. His suggestions and recommendations were spot-on and reflected his deep understanding of design principles and functionality When it came to finalizing our purchase, Ahmad and team efficiently handled all the necessary paperwork and ensured that we received the best possible deal. He effortlessly coordinated the delivery details and kept us informed every step of the way. In conclusion, our experience with Ahmad Lampinks at Ashley Furniture was exceptional. His professionalism, product knowledge, and outstanding customer service skills made our furniture shopping experience truly enjoyable. We highly recommend seeking out Ahmad's assistance when visiting Ashley Furniture, as his expertise and dedication will undoubtedly enhance your experience. Thank you, Ahmad, for going above and beyond to meet our needs and for making our visit memorable. Ramon & Jose
Staff were very friendly and amazing
Frank was awesome Very nice and gave me a great deal!!!
This was an awesome day! ..stopped to test mattress/comfort level for my daughter and found what we were looking for, one stop shop! My sales person was Ahmad spent quality time with me and my littles. Very patient/NO sales tactic / no gimmicks at ASHLEY FURNITURE. VERY PROFESSIONAL/ CONSIDERATE team here. We are HAPPY CAMPERS! Yay. Thank you all!! P.K.
Dennis was awesome in helping us pick out the beds for our guest room
Marlin was awesome! He helped me to purchase the perfect items! I will always seek out Marlin when I come back to Ashley furniture
Denis was great and helpful. Was able to waive delivery for me in addition to honoring a sale price. Great shopping experience!
Customer service was wonderful 👏
Walked into the door at Ashley Furniture and was immediately approached by one of the salesman Ryan. He was an amazing individual with a great personality. He listened to what I wanted and jumped right in to make it happen. I had been watching this price get reduced on a certain patio set that I wanted for a while. Due to it being out of season this price got reduced to where I needed it to be. They also had an awesome warranty plan that would protect everything through the Ashley Furniture Store not the one that’s online. Ryan walked me through everything with a wonderful financing option with zero interest for 12 months. Absolutely couldn’t resist that option whatsoever. I jumped on it and he was willing to gather a few other decor items for the patio. One being a clock and a great place to store my beer while entertaining guests. Thank you again Ryan for the Outstanding Customer Service!!! Definitely a 5 Star Employee! Keep up the great work!
Frank was so nice and so professional. Took a lot of his time walking us through the showroom floor and taking measurements.
Denis and Ryan are awesome. They took care of all the stress that comes from buying and applying for a credit line for my furniture. This is the first time I visit and buy from Ashley’s furniture and is not going to be last. They made this experience unforgettably smooth. Thank you Ryan and Denis.
Went in looking for a table today. Denis was able to help find the perfect fit. Definitely will be back!
Thank you Denis for helping with my new sofa! Lovely, clean store.
My family and I were pleasantly surprised with the attention we received from the sales team and their knowledge of the products they were selling. We found them to be very friendly and helpful. They gave us some useful suggestions which we gladly accepted.
Marlow was very knowledgeable and helpful with assisting me. Customer service was awesome. Thank you
He was knowledgeable and helpful
Frank was great. He showed me a lot of options for a TV console.
Frank was very knowledgeable and professional
Marlin is amazing! Very knowledgeable about the products in the store. He was so patient and compassionate towards my mother I appreciate his professionalism. Please go Check him out at the Durham location.
I don’t usually write reviews but I had the time today! I just recently moved here and felt overwhelmed but as soon as I walked in the store I was greeted and helped by Marlin! He was totally helpful and gave me a warm welcome not only to the store but the area. He took his time showing me the selection and I ended up with some cool pieces. Shout of to him and his great attention to detail! I’m a little picky but the service was so good it made me write a review. I’ll definitely go back. Thanks !
I went there earlier. Service was very great the staff are very helpful and friendly.
Marlin was great.
Admit just got a name Frank in here he was real good to me so hope y'all give him five stars cuz I did thank you
Frank is very nice and helpful
Marlin Ross was super helpful and would recommend him to everyone! 10 out of 10
Great products, outstanding service.
High prices
The service was great! Especially with Frank’s help. Made the process easy and simple!
Had a great time at Ashley today. Left out with a bed and couch.I meant Archie and he’s the best time in there. He’s too funny and will give you the best service.
Archie hands down is the best. He help me pick my couch and bed I couldn’t be happier! I recommend him if you come to Ashley
Great store with an excellent staff, would highly recommend.
Archie was amazing. Great customer service!
Great customer service. If you’re looking to make buying a simple process ask for Marlin he was great!
Loved the furniture and the relaxing atmosphere. No sales pressure and Ahamad our salesperson was great. Can’t wait to get my new kitchen set
Great experience! Got the couch I wanted with a great discount ! Thank you Ahmad and Marlin for the great experience!
All of the sales people are great. They are courteous and willing to help, but Archie was on point he made my experience a walk in the park he was helpful, knowledgeable and willing to do whatever he needed, so if you're searching for furniture and good customer service Make Ashley Furniture your choice and Archie your sales person.
Randy & Dennis were amazing help! Happy with my purchase! 👌🏼🌟🌟🌟🌟🌟
Great staff who care about customers
Marlin did a wonderful job. Very knowledgeable of the products in store and very good customer service
Frank listened closely to what I was looking for and did his best to help me find it.
Great staff, great quality, and great prices
Marlin was super helpful!
Frank was a great help! Knowledgeable and friendly! Got a great chair for nursery!
Marlin was so helpful when we came in to get a kitchen table. He was very knowledgeable and took the time to walk us through everything.
Fantastic customer service. Very attentive staff. Great quality products.
Outstanding customer service from Frank! Very pleased with the availability of inventory at the Durham New Hope location.
Archie was really kind and energetic! He and my Dad got along so great, and I have never felt this confident when buying furniture before. I highly recommend to ask for Archie👍🏽
The Ashley furniture store located in the New Hope Commons Dr. Shopping Center was the best furniture purchasing experience! The staff and sales personnel are patient, knowledgeable and personable!!
Archie was so patient, helpful and lovely with us! He was great at helping us find the right furniture for us, and getting us great discounts.
Francisco was of great help! We recommend Ashley furniture
Denis was great! So helpful!
Frank and Kacey were excellent in assisting me in choosing tasteful furniture for my new house. They were friendly, patient, and creative in putting things together for me. Kacey has a great sense of design and Frank was diligent in getting the best price and researching availability. I will definitely return to Ashley’s furniture store because of the help that I received! Thank you!
Customer service is top notch! We had a positive experience looking for a couch. Ryan assisted us in a timely and friendly manner. I recommend this store for your furniture needs!
Archie is the man. Helped me find a particular item not on the show room. Great service.
Frank and Randy were awesome today!! Really appreciated their help. Feel even better knowing Frank can vouch for this piece as he owns it!! Yes!! Great customer service!! Sorry I missed my original sales agent Archie but everyone is amazing
Frank helped my boyfriend and I looked for a new couch set and he did an amazing job. Frank was patience and answered all our patience. Definitely will shop here again!
This is my 2nd time getting things from here n it's always a great experience definitely ask for Frank he is awesome and also the manager Marlin
Great experience with our sales guy. Purchased sofa chair and end tables
I went with my sister to buy furniture I met a great sale men named ARCHIE he helped me out with everything he answered all my questions he made my shopping experience a delightful one
Went to this location to furnish my sisters apartment and Archie did an excellent job with getting us great deals. We got what we wanted and he made sure that he listened to what WE asked for and did not try to sales us anything we didn’t want to make a sale. He was very personable and kept us laughing at the same time! Overall we had a great experience! ☺️
Marlin was great ! Loved him !
Marlin was amazing great customer service !!
We came in looking for a sofa with a chaise. Frank greeted us at the door and helped us throughout the process, leading us to the various couches that would meet our requirements. We selected a couch and Frank ready with details and explained the delivery/payment plans thoroughly. Overall a pleasant furniture-purchasing experience :)
I give Frank five stars because he was very informational polite and professional and really help me make decisions without any stress. I will be returning back to get more service through Frank the staff was very friendly and helpful as well very pleasant environment.
Randy and Frank were absolutely amazing! They were so patient, knowledgeable, and a pleasure to work with!
Our experience was easy and quick! Archie was so polite and very helpful!
Great service!
Awesome service and great sale prices! Will definitely shop again
Frank and his team at Ashley in Durham was AWESOME! The customer experience was great and we got 3 pieces of furniture that we are really excited about. The folks at Ashley went above and beyond! Highly recommend.
Great customer service from Franco
Archie was delightful and so helpful. We got a great deal because the store honored an online price.
Archie was a great sport with solid humor and people skills, walking us through the purchasing process. Good guy and pleasant to work with. Let us guide the conversation and answered questions well and listened to what we needed. Would recommend working with him at this location.
Marlin and Randy were great! They were incredibly helpful, know their inventory and are so kind and not pushy whatsoever, which can’t be said about everywhere!
Archie down at Ashley Furniture in Durham was awesome! He was Super helpful when we had questions and not too much when we needed to roam the floor. He helped us find a great couch for our home! They even try to help local charities with each sale which is awesome.
Randy and Ryan were great to work with. Would highly recommend.
He was really nice paid close attention to what I wanted and gave me all the information I needed
Sam helped me find a couch tidau. Attentive to detail & tailored his search to my request/ needs
Marlin was super cool and worked with you to meet your needs
Ryan was very professional. He was very helpful answering all the questions we asked. He was very informative about the products we bought today and the products we may get in the future.
Marlin IS FANTASTIC-- Patient, Class-Act sales exec and delightful, servicing my Mom and her home design area needs!!! Great deal on an 8 by 10 rug!!! Go see him at the Durham Ashley Store!!!
Frank was awesome use him
Very happy with the salesman, Merlin. Very helpful. Not pushy. Very knowledgeable of products. I highly recommend Ashley Home Store.
Thanks to Ryan for helping us out during our shopping experience. Go capitalize on Labor Day sales!!
Easy no pressure. Great experience. Archie was Great!!
Ryan helped me pick a few terrific items for my father in law’s new apartment in an assisted living facility. His suggestions were spot on and delivered without pressure. The entire sales team was professional and knowledgeable. The delivery team is communicative and prompt. Nothing is ever perfect in my experience, but GM Randy made a few bumps in the road smooth by helping to untangle a simple mistake. He took great care to correct the issue, which enabled me to quickly complete my order. Thanks Ashley Homestore. I am thrilled with my purchases and my interactions with you all!
Marlon was great!
Ahmad was an amazing amount of help, answering our questions, looking stuff up for us, and ensuring we had the best possible deals available. 10/10 would recommend working with him any chance you get!
Ahmad helped us find the perfect couch for our budget. Would recommend visiting this store.
(Translated by Google) Excellent customer service and the best thing they had was Spanish-speaking staff (Original) Excelente servio al cliente y lo mejor que tenían personal que habla español
(Translated by Google) Very good attention from Francisco (Original) Muy buena atención de Francisco
Frank is the best. Quick and easy process.
Ryan, was really cool and patient, Thank you Ryan
Archie was so helpful with helping my husband and I find a couch we love. He gave us all the information and was respectful when we wanted to think about it. Thank you Archie for helping us!!
Frank was very professional and understanding of what we were looking for and what was in our budget. We bought a new bedroom set and a nice sectional sofa. They seem to be very high quality products I can't wait to see them in my home!
Great service! Marlin rocked
I had a mattress fitting (didn’t know that was a thing) and I had the best experience! I didn’t have the best day walking in and really just wanted to be left alone but after my encounter with Sales Manager Mr. Marlin I left with a smile on my face. He definitely was knowledgeable about the mattresses and taught me a few things. He wasn’t too pushy and didn’t make me feel bad or guilty like some sales people do. He listened to what was best for me and my situation and accommodated accordingly. If you are in the season of buying a mattress please go see Mr. Marlin at the Durham location. You will not be disappointed.
Go see Frank, he is the man. He’ll help you!
Had a wonderful experience at this store! Ahmad was a delight to work with as well as his manager Randy. They made the whole process smooth and streamlined!
Always loved this store, since the first time I went there many years ago. Archie did a great job with us and made today’s purchase even more special and seamless. Thank you
Our salesman Fred is a new employee and was outstanding! Explained everything and was very patient. Thanks Fred
Frank was lovely and very helpful. We got a great deal and everyone was helpful.
Loved the store and the selection but Archie was so amazing and attentive. I would come back to buy more just to stop by and see him again, he was awesome!
The service was great! Archie was the best, very friendly and gets the job done!
Frank was great and I highly recommend him. Showed me many options and no pressure.
Marlin was excellent! Excellent service! I’ll be back
I love the sales associates. They were wonderful. I will shop here again and again.
Great service by whole team—especially Marlon, Frank, and Archie!
Frank was very helpful and friendly!
Ahmad was so awesome! Helped me find my dream bed. So glad I came in to Ashley furniture.
Frank is great!
Archie was wonderful - so friendly and helpful, not pushy in the slightest. We were very pleased with our service and would recommend this location!
I had an excellent experience buying my new couch. Archie was fantastic! He was super hands off till I needed help, and then he was knowledgeable, super friendly, and made the sales process a breeze! Couldn’t have been better!
I absolutely love the sales team here. Ryan was truly amazing. I will be coming back to our purchase more !
Awesome customer service! Frank went above and beyond helping me find just the wall art I was looking for. Also want to thank Ahmad for the assist with Frank being a new member to the team.
Ryan was very helpful and got me my desired item and price point. Would highly recommend them and to any one looking for a good deal on quality items. Thank you!
Marlin extremely patient and allowed us to browse until we found something we felt t work.
Great staff, like Frank and Ryan , gave me professional advise and provided me a best price. Really a great experience shopping here
Brought my uncle in to get idea furnishings for his new place, Marlin was nice and hospitable even though we didn’t purchase anything that 1st day. We came back the next day and Archie assisted us. He was great! Very patient with us and we got everything he needed.
Had a wonderful experience! Great customer service and quick delivery!
I had a positive experience with all the sales associates that I interacted with, Ahmad helped me with my purchase. I’m excited about my purchase. I’ve purchased several times with Ashley and I’m always satisfied.
Just went in to look at bedroom sets and was helped by Mary. She was very personable and informative. We look forward to getting the quotes she is coming up for us and working with her!
Archie was very attentive and gave great service! We appreciated all his help and had a wonderful experience.
Archie was incredibly helpful, funny and friendly! He was available for us to ask questions but he didn’t follow us around the store. It was truly one of the best shopping experiences I’ve had!
Excellent service of Ryan Wilson
The sales manager was very helpful and kind. He also got the discounts for my purchases also.
Very nice and helpful! Always matched online prices for the best deal
Good collection, affordable price, very friendly and helpful employees.
archie made my shopping experience so much better and made my day over all. he truly deserves a raise just amazing over all.
We hadn’t purchased furniture at a brick and mortar store in decades, and we were amazed that buying our bedroom and office collections from Mary Ann Cangialosi at this local Ashley turned out to be such a wonderful experience. She was relatively new to the company but earnest and very helpful. If she had a question, she received fabulous support from her diverse array of delightful co-workers and patient coaching from General Manager Randy Kroner. We frankly never expected this process to be so enjoyable. We’ll highly recommend Mary, this whole team, and this store. Mr. Kroner obviously knows how to create a work environment that can put grins on employees and customers alike.
Archie was Great!
Great help from Archie and very excited about my new table!
Archie has excellent customer service and we are very happy to shop at Ashley furniture
Friendly helpful salespeople who listened to me and knew just what dining table and chairs would fit my family’s needs.
Ryan Wilson was amazing and incredibly helpful. Also, the manager, Randy (if I’m remembering his name correctly) greeted me when I came in and was awesome as well. Very impressed with professionalism and not pushy at all. Highly recommend this Ashley store to anyone.
Randy and Tim was fast and very knowledgeable! I will be back to see these guys!!
Ryan was great! Thanks so much.
Just picked out the best couch for our living space with the help of Ryan, broke down everything about the couch. The stitching the springs everything we needed to know and got us out of there quick and easy. Great group of people really cool energy definitely going back again for our next home purchase. Thanks again to the Ashley furniture store in Durham and a special thanks to Ryan!!
Amazing service. 5 star experience
Awesome customer service with Tim Nelson. Listened and explained everything well and all options available. Not pushy.
Nice people.
Marlon was amazing he assisted me and got me exactly what I needed. Great service!
Ryan was super friendly and helpful while we were shopping for a new couch. Highly recommend for anyone in the area
I’m a first-time buyer for my apartment and Tim walked me through the entire store and explained every detail you could ever need to be informed about all furniture needs! He was very approachable, engaging, and super enthusiastic about finding the right furniture for me and my homing needs!
The customer service was great 👍
Ryan were my salesman he was very help and nice
Ryan at the Durham location was fantastic in helping us find the perfect couch for our new home. We came in looking for bar stools but left with a brand new couch thanks to Ryan! He was very helpful and patient with us, and we never felt pressured to purchase anything. We definitely will be back!
Ryan at the Durham location took care of us. Got us a beautiful couch quickly and efficiently
Ryan did an excellent job getting me set up with a new living room and bedroom. Will definitely return when I need furniture in the future.
Tim Nelson was great and was so knowledgeable! Please go see him if you are looking for a couch or anything at all!
From the moment I walked through the door I was greeted with warm smiles and throughout my experience Ahmad was incredibly professional. Ahmad made the whole process comfortable and easy. 10 out 10 would visit again just for Ahmad and Marlin!
Marlin was the best! Super helpful and got my husband and I exactly what we needed and, it was on sale! Definitely recommend this location! 😊
The salesman is really nice and we got exactly what we needed. He was helpful and knowledgeable about the inventory
Ahmad Lampkins was super friendly and did a great job helping us buy a chair and get it loaded into our car. ☺️
Do yourself a favor and do not purchase any additional warranty from Ashley. The people are friendly and the prices are competitive BUT everything changes once your furniture arrives home. We purchased a bedroom set, dining room chairs, kitchen bar stools and outdoor furniture with the additional three year warranty. All together we spent over $5000. The furniture was delivered with no problems. I assembled the bar stools with ease. Less than one year later my youngest son spilled something on one of our bar stools. We called the Warranty company. No one answered but it allowed us to leave a message. We called about a dozen times using different phones and at different times of the day but all with the same result. Finally I spoke with the store manager who gave me his email address and assured me he could get results. I emailed him the details and my dissatisfaction with the process. Nothing. I eventually went through Wayfair and ordered the exact same kitchen bar stool at a lower price. They may not have been directly responsible but because they align themselves with a sub-par Warranty company I am not going to be a repeat customer.
The representative that help me was very helpful and knowledgeable. Made things very easy and streamlined for a first time furniture buyer.
It was a great visit and I found what I had been looking for. This was my fourth visit looking for chairs to meet my requirements. No hassle, no delay, no push to buy more than what I was looking for. Very friendly and professional.
Ryan at the Durham Ashley store was absolutely great! He was super helpful and provided detailed information about the products we are interested in! Great experience! We love the couch and chairs we purchased!
Ryan was the sales person who helped us. He was very nice and patient. We were looking for a bedroom set for our granddaughter and found just what we wanted.
Ryan was so patient. We spent several days, making sure I got what I needed, followed up, made sure delivery was taken care of. I now call him my rented son.
Ryan was so helpful! I enjoyed my buying experience !! So happy with my purchase!!
Ryan was very helpful in picking out my bed
Some of the best service I've ever experienced. I recently moved to the area from overseas and Tim Nelson was immensely helpful in making sure that I got the best items for my needs at a price that worked for my budget and with a quick delivery time. Nothing is more important when moving somewhere than feeling at home, and the staff at Ashley helped make that happen. What's more, the store was the first stop after I arrived and they looked after my bags while I sorted out some other things AND helped me arrange the ride to my new home. Above and beyond.
Ryan wilson he is the best salesman in ashly store in Durham. highly recommend to work with him
Great customer service! Thanks, Ryan!
We had a great experience at Ashley buying furniture for our new home. Tim helped us out and was extremely friendly and accommodating. He helped explain the different options we could get in a couch and also made sure to tell us about a 20% off promotion that was happening the next day! Purchasing was seamless. We really appreciate all of Tim’s help!
Marlin did such a great job at helping us find our perfect couch without being pushy ! He was so easy to talk to. Thanks so much Marlin!
While the customer service in the store was great. Do not expect your items to come within months of purchase. I purchased a couch during the Presidents’ Day 2023 sale and have yet to receive my items as of April 27. It has been over 8 weeks and I have only received light details about a lack of inventory. My original delivery date was March 30th. Prior to the purchase I asked multiple salesmen if I could anticipate delays with delivery and I was guaranteed I would not. Yet, I still don’t have a couch and no updated day that I can expect it. If you want to get your items in a timely matter Ashley’s is NOT the place for it.
I had a very good experience. Marlon is a great salesman. He has great customer service.
Marlon Was Great Got Me Everything I Needed. Me And My Sister Couldn’t Decide What Bed We Wanted He Was Soo Patient& Made Sure We Walked Out With What We Needed . great Customer Service Overall
Ryan was a great help finding the perfect couch and loveseat for my home. Thanks!
Horrible delivery service. Both times I have purchased furniture from this store. Damage furniture first time. Second time they demanded to set up and got wet red clay all over my carpet that was one month old.
Ahmad He's a great guy good man he takes care of me really really good. I recommend to come to take a look.
Came here today to look at furniture for my parents and was helped by Ahmad who was so patient with us and found us amazing deals. Have shopped at this store before and always have a fantastic experience. I will be back next time I need anything.
Tim was so helpful and kind! Great experience.
Most furniture is cheap pressed wood. Not impressed.
Great place to purchase new furniture! Randy and Ryan were great to work with, showed my fiancé and I multiple different living room sets, and helped us secure what we were looking for! Highly recommended. Thanks guys!
Great customer experience! Tim, thank you again for the kindness and professionalism you provided me during my visit.
We had a wonderful experience with Ashley today. Rayan kindly assisted us to find our favorite dining table. He was so friendly and helpful.
Ahmad Lampkins served us with great satisfactory service at Ashley Furniture store today. 5 stars
It was a pleasure to work with the sales manager, Marlin Ross. His was very knowledgeable of the available product and material offerings for our specific needs. We are looking forward to receiving our items.
Marlin R and Tim Nelson were great to work with! Great place to purchase furniture! Went last weekend to purchase bedroom sets and came back this weekend to purchase living room furniture and ended up getting 2 rugs. Ask for Marlin or Tim!! Great great salesmen!!
Tim did a great job with our new dining room set. Thank you Tim!
Our salesman Ryan was amazing. Super informative and patient as we are very particular. Would absolutely advise going to see him. Great guy!
Go see Ryan, great guy. The Michael Jordan of service ✊🏾
I only work with Ryan because he keeps it fun. Very transparent to what to expect.
Ryan was informative, pleasant and helpful
Ryan was very helpful
I had an amazing experience with Ryan! He was very welcoming, helpful and patient when looking up pricing, printing me out a pamphlet of the stuff I wanted. I purchased a bed and art for my new Apt. Had a smile on his face the whole time. Will be requesting him each time I go for my next big purchase of a couch 😊
Ryan W was extremely attentive and helped us look for the couch we needed. He was personable, patient and kind. We will definitely be returning soon and referring him to our friends.
Marlin was extraordinary in his service. He gave me time to browse the store & would check in occasionally instead of hovering. He answered all my questions thoroughly. Was extremely patient & kind. I appreciated his knowledge & expertise he brought to the table. Looking forward to having my new couch delivered in a few days.
Ryan was very helpful I bought lamps and end tables
The store has a variety of furnitures and I found just what I was looking for! Our sales man Ryan was very patient and informative.
Always making sure we were good and super helpful and patient with all our questions. Ryan offered great customer service.
We had a great experience with Ryan today. He was very knowledgeable and able to answer all of our questions
Very knowledgeable and helpful
Great experience, got just what I was looking for and no pressure!
Tim was awesome...love him
Tim and Ryan were great!
Knowledgeable and friendly staff member (Ryan). Had the product I needed with a quick delivery time.
Great customer service. Ryan listened to our needs and he helped us find what we wanted. Very professional.
Saw Ryan today and he was so nice and friendly. Made me feel so comfortable as I was limping with a painful leg. He offered me water and a comfortable chair to sit on while I was looking for what I wanted on their computer. He even drew out a map as to where the item or similarity could be found so I wouldn’t have to walk the whole store. He looked it up and showed me a picture of what I was looking for. Everybody I came in contact with was very friendly. Denise Wright Tapp.
Ryan helped us with our couch. He patiently listened to our needs. Awesomely knowledgeable.
Randy couldn’t have been any nicer. he was knowledgeable about the configuration of the couches as my son will be moving next year. I also enjoyed talking to him! Excellent customer service which is rare nowadays.
I was in this location last weekend and the service was amazing. I couldn't figure out what would fit my living room and the employee (I believe his name was Ryan) answered all my questions and listened to my concerns.
Ryan was absolutely amazing. There was no pressure and even helped pick out the perfect items. He was very patient with my indecision.
Ryan was great!! Great attitude and patience.
Ryan was excellent to work with. Very pleased with our service! And very excited to receive our new furniture!
Voris worked with us on helping us a choose a new bed! Very professional and personable. Would recommend!
Ryan was super helpful and patient, he answered all our questions and help us a lot with our purchase. Definitely will come back again.
Ryan was the best and so was Randy! Was very helpful and helped me and my girlfriend find the best furniture for our apartment.
I really loved ryan ! Great spirit great worker overall! When you come to Ashley Homestore make sure to ask for ryan !
Ryan Wilson provided great service and was very knowledgeable of the products. He was extremely friendly and helpful. I plan on going back with my husband to buy some additional furniture from Ryan Wilson. Such a great experience at this store and not like some other stores that we have gone to.
Bought a couch here. Voris the sales person was great!
(Translated by Google) He treated us very kindly and explained us very clearly, thank you (Original) Nos atendió muy amable y nos explicó muy claro, gracias
Votive was great customer service great guy.
Just Purchased Our new Sofa and had a great customer experience, Ryan gave us beyond expected customer satisfaction experience. kudos to Ryan and team. Thank you for being so amazing with us, Happy to Shop here !!
Greg Noyes was very helpful! He understood exactly what we needed, helped us find it, and made it quick and easy.
Greg was of great help!
I was recently in the market for a new couch. Only had to make one stop. Thank you so much Greg for all of your expertise and unmatched customer service. Highly recommend this location. Go Eagles!!
Greg is an excellent salesperson. He took the time to explain the product I wanted and all aspects of the sale. I highly recommend Greg at Ashley Homestore.
I bought some lovely lamps. I wondered around for a bit but Greg was willing to help me.
Greg Noyes was excellent. He was very friendly and helpful. Highly recommend!
Worked with Trey and Tim to purchase couches, chairs, and artwork for my Airbnb. They were excellent and very knowledgeable. The service at this store is top notch. Highly recommended!
This was the best buying experience I have ever had. Tim was extremely helpful and kind as I looked for the perfect sofa/loveseat. I had a 4yo in tow and he made her feel so comfortable so I could decide what I wanted and navigate the financing process - which was super easy and quick! I will definitely be going back for all future furniture purchases based off of how smoothly this process went and how great the staff was. I was very pleased!
Greg was great! He made our furniture needs as seamless and painless as possible.
We just bought a couch and Greg was a great salesman! Not pushy and super helpful!! Awesome experience!
People here were so nice and helpful! Greg was a wonderful help to my wife and I!
Great and easy experience. Greg worked with us and made the purchase process easy.
Tim and Randy got me an awsome deal
Greg was fantastic to work with. Patient, knowledgeable, and would happily work with him again.
Jordan was a very big help. Let me shop without pressure and I appreciate that greatly. The buying process was explained well and everything was made easy. I would shop here again
Greg was super helpful with getting me the perfect recliner for my grandmother, highly recommend this place!
I love that they are nice the furniture is comfortable they allow me to sit in everything there great people
Tim was great! He worked with me,was patient,and helped me to make the best decision with my purchase!
Tim was amazing. He gave me so many options and helped me narrow down my choices. He went above and beyond. Left happy with a new couch!
Very professional, great customer service, and works in a timely manner!
Awesome friendly salesman Jacob was awesome good customer service
I was visiting Ashley homestore in new hop commons dr in Durham I got good attention and good service from ms monzerat I recommend Ashley home store wen you visit Ashley you can ask for monzerat👈🏼
My husband Nolan and I purchased a mattress and a couch from this location just a week ago. Both times, Tim assisted us and was so patient. We’ve already gotten the mattress and are very happy with it. There was a hiccup with our sectional order that was supposed to be picked up by 12/7 but was moved to the end of December, so I called the store right away and Tim was able to get it fixed for us. We switched the order, same sectional just flipped the chaise side. New pick up date is 12/6. We’re very excited and are happy Tim took care of this. Thank you!
Update: If I could give 0 stars, I would. When I purchased my couch, I signed up for their in-store card. What I wasn't aware of was that you cannot use that card online as a credit card on their website, you have to place an order through their online chat. I did that recently and the sales person screwed up the order multiple times, even though I confirmed the information that was already submitted via the website. Once I placed the order, they casually forgot to mention that the delivery date listed on the website wasn't correct, and they really didn't know when they would be delivering my item (a mattress). Canceling the order has been an absolute nightmare. Apparently there is no way to get a hold of the online team, so I got the run around with at least 5 different associates. I was just trying to use my line of credit with them as a matter of convenience, but it was awful. In-store is fine, I guess - they work on commission, so they obviously aim to please, but Ashley as a whole is THE WORST. Customer Care is a joke and for some reason no one can help you correctly. Original Review (5/5):Just purchased my first ever piece of new furniture. A nice little couch with reclining seats. I’ve always passed by here, wondering if anyone ever visited as it is never busy. I’m so glad I stopped in! They have a beautiful selection and are very kind and helpful throughout the entire process. Tim Nelson helped me and was super friendly and made the process very smooth. Even when the tablet died as they were processing my credit card application. He kept me updated throughout the entire process and went over all the options I may have wanted regarding coverage on the piece I bought. the other customers and employees were friendly and happy as well. I appreciated the atmosphere. I waited until my furniture was delivered (today) to write my review. I tracked my delivery through their tracking system and the whole delivery took probably less than fifteen minutes. The delivery guys stopped at the leasing office to have them call me to make sure I was expecting them. All around, 10/10. Go visit these guys! Including a photo of my purchase.
Greg was great help with finding a couch for my apartment!
Came to Ashley to buy a new mattress. Tim was wonderful and took care of all our needs. Very thorough and informative. He really took the time out to show us what he had and helped us find the perfect mattress. Genuinely honest about everything. Great customer service and experience, will definitely be back for some more furniture.
Jordan, Randy, and Trey were amazing. They were very accommodating and kind. It was the smoothest and fastest transaction I’ve ever done. Will definitely be returning here for any furniture needs in the future.
Excellent customer service from Jordan, Trey, and Randy! Highly recommend!!
Greg was great. Very personable and friendly. Walked us through the process, with no pressure and we will certainly work with him again when looking for furniture. The best.
Profesional service Thank you for helping us.
Tim was great, helpful and very patient!
Great service! Gregg Noyes was very helpful!!
I had a great experience with Greg I was able to get a very good deal on an item I really wanted the process was fast and simple. Ask for Greg he's very knowledgeable and helpful
We came in on Black Friday to purchase a couch and had a great experience. The salespeople weren’t pushy and let us browse until we were ready to buy. Tim was great and made sure we knew all our options before buying. Super excited for our new sofa + ottoman!
Greg Noyes was our sales representative. He was very nice, polite, considerable, and very well mannered. It was the Black Friday morning. He was able to give us additional management discount on top of the hot buy sale price. The overall buying experience was great.
We worked with Tim Nelson and he was great. Super helpful, friendly, and got our order scheduled super fast. We are super happy with our experience.
Always have a great experience here! Always friendly and helpful!
Jordan was the best!! Thank you Jordan!
Awesome customer service. Hell they watched and entertained my granddaughter while I shopped. Definitely shop here!!’n
Tim was vertigo kind with us exelent service
Emily guided me to the best recliner, and worked on making it financially affordable. Gracious and efficient service at the desk as well.
Easy, knowledgeable, helpful and quick!
Great service, got a heck of a deal! Tim the sleep experience expert is the best! Highly recommend
Jordan was awesome to work with!!
Emily was so Awesome! She made the purchase so easy. She’s a keeper!
We loved the experience at Ashley Home Store in Durham!! We never felt pressured and Tim made sure we got to see all of the different choices we had in sectionals! The final price of everything was more than fair…I definitely recommend buying your furniture here!!
Tim Nelson was super friendly, no-pressure, very resourceful and got us what we needed in a timely fashion!
Tim Nelson was awesome! Highly recommend.
Sales Agent and Manager were very personable and knowledgeable. I'm most impressed by the discount they offered without my applying for a credit account.
Awesome experience with Justin! Staff had great recommendations for owners with pets as well.
Jordan was amazing
Tim did a fantastic job getting us everything we needed and more!!!
Justin was very helpful, showed me lots of options and answered all my questions.
Ashley Home Furniture (Durham, NC) charges 150% markup on products when compared to prices on Ashley's website. Additionally, they will mislead you in to thinking certain items are eligible for return, when in fact, nothing is eligible for turn upon purchase. Terrible experience. Be careful.
Repeat customer! Staff is great & furniture is great quality. Would highly recommend!
Great customer service Jordan and staff! Store not too crowed with furniture making each piece visible.
Ahnna-Henrene was very professional and helpful. You can't beat exceptional service along with a great product! Highly recommended to anyone in the market for furniture.
Friendly, knowledgeable, fun, Experienced! I had a great time each time!
Trey and Jordan did a great job helping me out today.
Just had a Friendly, courteous, non- pressured experience where Ahma Henrene provided information to facilitate informed decisions. She was honest and transparent in her transactions. I left very pleased with my purchase and look forward to enjoying my furniture and artwork for years to come
Emily Tiet was very friendly and knowledgeable—good experience!
Emily provided us with a wonderful experience in the store! She was friendly and had thorough knowledge of all the items sold in the store. We tested out the mattresses, pillows, and dining room tables available. In the end, we purchased a pillow and dining room table and was able to have it scheduled to be shipped to our home with setup within a week and a half. Definitely recommend having her assist you during your visit to this store! She made the decision making process effortless.
Tim was awesome! We came in on a Friday at 7 and had a couch by 7:45! Will definitely work with him again!
Went in and met Jordan Morere right off and he listened and proceeded to show me around looking at what I asked for. Easy to talk with and didn't feel pressured. Then went back of his day off and spoke to Emily Tiet, who followed the lead of where Jordan left off and got me my furniture at great prices. She worked some magic and now I wait to see the second half of the company service and I will add to my review.
I'm not a fan of any type of shopping but going to Ashley was a pleasant experience. They let me look around the showroom before asking if I needed help. There was no pressure, just a lot of help with answering questions and showing me the options. I feel good about the purchase I made.
Had an great experience Justin was a very big help getting me the best prices for what i was looking
Tim was great! Informative but still easy going giving us space to look. He answered every question we had and gave wonderful recommendations. Definitely go and see Tim!!
The warm reception upon entering the store and thoughtful suggestions as I pondered my options to furnish my new home were just what I needed to make this often difficult task, a fun and enjoyable experience. Thanks to Emily and the Ashley furniture team at Hope Commons in Durham!
We had a wonderful experience shopping for our couch today. Justin was very helpful and made sure to get us the best deals available. We’ll be returning in the future!
Customer service was excellent!
I spent all day with Emily who is an incredible person. I am so happy! She stayed with me all day from 10-8 and didn’t even eat just to take care of me! I’m sure that I have no regrets and the only thing I can say is she is AMAZING and I am so grateful for this. I recommend her 100%!
Tim was so kind and helpful :) we gladly recommend him to help you find your beautiful furniture! Thank you!
Great customer service. Justin was super helpful and a great mediator for my partner and I.
The Durham store definitely worked with me to make my process seamless. I ended up purchasing all of my bed sets from here, 2 couches, and various accessories (pillows, decor, etc). Shout out to Ahnna-Henrene and John (who now works in another store) for helping me with my purchases
Tim Nelson is the Bomb!! So helpful with great customer service and personality!! Go see him for all your decorating needs
Tim was great!! I had a wonderful experience. I would highly recommend this store and Tim his for attentive service.
ahnna-henrene was very patient and had very good costumer service with my grandma, sister, and I. I would definitely recommend her to anyone that stops by!
Tim was amazing we love him! We finally got a couch! ❤️❤️
Very pleasant experience Jordan Morere was awesome
We had a good experience at the store, but after we made the purchase things went downhill. We were given a delivery date. When we did not receive a call the day before the promised delivery date we called the store. We were told that our item was not ready and that they did not know when it might be delivered. We had made significant changes to our work schedule to be home for the delivery and did not appreciate not receiving a notification of the status. We canceled our order and we were told it would take 7-10 business days to receive our money back. Hopefully this will happen but it is not acceptable that we are able to pay in the moment we purchase but need to wait 1.5 to 2 weeks to have a return on our purchase after they did not fulfill their end of the deal.
Ahnna-Henrene Beruk was our sales associate. She was great to work with. She took her time and explained each of the pieces of furniture that we were looking at. We will definitely recommend you taking with Ahnna-Henrene.
Great experience. We were able to find exactly what we needed at a price that didn’t break the bank. Ask for Jordan.
Very quick and easy great service especially from Ahnna-Henrene.
Great service! Even with all of my indecisiveness and vague ideas, Ahnna-Henrene was very patient and helped us find the right fit for our home.
Ahnna helped me at Ashley’s and was wonderful. She really built a connection with me and answered all my questions.
Emily handled my over-the-phone purchase incredibly. I really enjoyed working with her! I had a lot of issues with online purchases at first but she really made the experience so much easier. It was nice to ask her opinion on the items and she even found several alternatives after hearing about what type of items I wanted. Please ask for Emily if you come purchase here! She really is the best.
Ashley was very professional in assisting me with my purchase.
Tim Nelson was a great help, he was not “in my face” as salesmen at another store had been. He work with me to get what I wanted.
Brian was excellent and took care of all our needs. I would highly recommend asking to do business with him.
Trey was super helpful and informative. If I'm looking for anymore furniture in the future I'll be sure to come back here!
Our sales associate was very friendly and it was easy to choose the furniture we wanted and pay for it
The people at Ashley furniture store was nice
I cannot recommend Ashley for any furniture needs. I purchased a delivery and assembly service for my order, which I am required to be present for. I set the date and cleared my schedule. Only to have them deliver (AND NOT ASSEMBLE) the furniture to the wrong address. They left it at my leasing office and not my address. (The office is a completely separate address.) Didn’t even confirm the identity of the receiver nor ask about assembly (which would’ve directed them to the proper address). Mistakes are made, fine. So I call to have the error corrected, only to be rudely told that they will not be fixing the error on the agreed upon delivery day and any further help would be given at my expense. They also told me I cannot move the furniture from the leasing office where they inappropriately left it. Now it seems I have to miss work (wages!) and class (tuition!) to receive my delivery and assembly service. I will be pursuing compensation for the damages mentioned. They informed me they, by policy, don’t compensate lost wages. Maybe that would work if they addressed their error in more appropriate manner, but in this case - absolutely not. Edit to add: That response by the owner is automated and no one responds when you reach out. Yet another instance of abhorrent customer service.
Justin did a good job of listening to our needs, and patience while we made our decision.
Everything fine
Excellent experience with Tim and due to him we made our decision for purchase. Also we are kinda Ashley family !! Love buying at Ashley
I had dozens of questions about furnishing my new home and Jordan was phenomenal!
Justin Werner really showcased confidence when assisting us with finding the right couch for our new place. He was thorough and helpful from beginning to end with our experience. We really appreciated Justin!
Tim Nelson was great! He was especially helpful when we had a lot of requests, he had no hesitation with helping us with anything we needed. Very knowledgeable about the store and the inventory as well.
Very easy and we'll done. Not complicated and professional and knowledgeable. I will go back for any further needs.
Ahnna-Henrene was such a great help!
Justin Werner great customer service and very professional. He was so helpful and he took the time to help me all the way through the process of my purchase. Iam one happy customer Thank to Justin Werner 😊
I worked with Ahnna-Henrene and she was amazing in helping me find the right mattress. Very knowledgeable and professional! If I could leave more stars I would!
Ahnna-Henrene Beruk helped me and my husband find a TV stand and she was fabulous. She was extremely patient and knowledgeable, and we were able to find the perfect thing for us with her help. I Would highly recommend her and the team at Ashley.
Saleswoman Anna-Henrinne was helpful, kind, and patient. We so appreciate her help in finding a sofa in under 10 mins!!!
Our salesperson was super helpful and knowledgeable. She made sure we find what we were looking for.
Wonderful staff! Jordan was very patient and walked us through (and back through) several different pieces of furniture. We never felt rushed! He was very passionate about couch cushions and foam density which made picking the perfect couch so easy.
Very friendly and helpful. My family has made multiple purchases from them and have always been happy with the furniture
I already put in a review. Tim Nelson was GREAT
We had a great experience, lots of really nice decorative pieces. Most importantlyTim Nelson helped us buy the furniture piece we wanted. He was so understanding and helpful, a 10 out of 10.
Justin was professional and helpful ask for his famous comfort test… life changing.
Our shopping experience in-store was satisfactory I guess; we got to lay on a few mattresses and try them out, and eventually purchased one for what felt like quite a lot of money for us, although it was clearly not one of the more expensive models. We also had to pay a lot of money for shipping, which took several weeks. After our mattress finally arrived, it felt not exactly like we remembered (we may be imagining this), and I double-checked the product number online. Lo and behold, their own official website is selling the exact same mattress we paid ~$840 (and waited weeks) for, except it's $540 with free two-day shipping. Trust me, save yourself this stupidly high middle-man fee and just order online. Edit: Since a store responding to reviews (such as this one did below) often makes people feel like the store is attentive and wants to work with you, I feel like I should point out that I DID text that number, and no-one ever got back to me and nothing happened. So, keep that in mind as well.
Justin did a great job helping us find the perfect bunk bed set for our 6 year old
Sales person (John) was very helpful and knowledgeable! Everything went great until we were carrying my mattress out and a piece of metal tore a hole in my mattress. I wasn’t offered a discount or anything and apparently this has happened before.
Worst experience ever. I have cancel my order and deliver today after wait three months for my stuff to come, constant delays, changing my deliver date, and lying about the have a little chance to cancel my order and deliver, saying I had the first three days of the delivery process to cancel it after telling them I wanted to cancel(note that my stuff was still not completed). My mother was there with me from the began of it all, I have a witness, they said I could cancel whenever before my order was fully completed. Also they offered to give me like $100 dollars off discount off of my purchase fee since my order was being constantly delayed, but I said no.They didn't cancel it until my mom got on the phone and demanding to cancel everything and that's when they officially canceled it.
Justin was very helpful and patient. Answered all our questions. Thank you!
I had the absolute best experience shopping for living room, bedroom and dining room furniture. All of the sales associates were friendly and extremely helpful thinking through dimensions and space. The best of all was John, John is simply amazing, patient and provided the best customer experience. I will be back soon for more furniture because I already know that I will get the best quality and experience at Ashley HomeStore.
Tim was FANTASTIC in supporting us in finding the right couch for our home. Tanavi is an excellent collection and so excited for our sofa to come home! Thank you Tim Nelson!
We had an amazing experience with Casey! She went above and beyond to make sure we had exactly what we wanted!
Trey rocks. Trey helped me with my purchased. John is the best manager and he was very friendly and had me laughing.
Over the past 10 years I have spent >$20k on furniture at Ashley, and the product quality and customer service has noticeably gone down. Definitely would recommend purchasing furniture from a different company. My most recent order took 7 months to complete (4 months was the initial projection). Encountered delay after delay with furniture delivery dates, particularly the dining room table which was originally estimated for delivery 6 months before I actually received it. When the dining room table finally arrives, there is a noticeable manufacturing defect on the top surface (great quality control). I decline to sign for the item and have the delivery drivers submit images of the damage for compensation. Nobody calls to follow up. I reach out and they offer a small amount of store credit as compensation ($140). When I ask to have the money just returned to my credit card, they offer half of the store credit value. I understand the whole global crisis around materials, labor and shipping , but feel that Ashley is using the whole "due to Covid...." excuse to cover up for an unorganized business with declining quality, and it certainly doesn't excuse the lack of quality control for their products.
Justin was awesome! Very helpful
Our experience with Ashley HomeStore was fabulous. Jordan helped us and was extremely professional and helpful. The whole team was kind and just plain fun; laughing while they spoke with each other and us. It is clear that Jordan and his team are not only knowledgeable but are in this business to help those of us who don’t often buy furniture and who don’t have a ton of money to throw around. We got huge discounts and beautiful furniture. Thank you, Jordan!!
Jordan snd Randy were fantastic and very professional!
Justin was a big help the whole team working there that day helped us get exactly what we needed
John helped out a ton, awesome staff and good selection
My husband and I had a great experience shopping for patio furniture at Ashley Furniture! Justin was a great Saleman and John also did a great job managing! They were both kind and patient because I was really indecisive!! Lol!
My girlfriend and I moved to Durham a week or so ago and needed to buy a few pieces of furniture for our new place. We found some great pieces at Ashley, but ultimately wound up finding things that worked better for our space elsewhere. However, we felt compelled to write a review because of how helpful their sales associate Justin was. He approached us as we entered the store and immediately began asking questions about our needs, preferences, and apartment. When we realized we forgot to measure our living room, he even pulled up our apartment complex's website so he could check the floor plans for dimensions. We had a lot of questions and Justin was patient and helpful, and had a warm demeanor. He also wasn't pushy as many salespeople can be. If you're looking for furniture in the Durham area, check out Ashley and ask for Justin.
Very good customer service, easy transaction, helpful, nice price.
Justin is super helpful, explanatory, and patient. He answered all our questions.
The entire team is great. Justin is awesome!!! I cannot tell you how satisfied I am with my experience. He is patient and while working with the rest of the team, he will find you the best deal. He is also great at recommending items. Please ask for Justin when you come in! 5 stars!!!!
Jordan, John and Trey, were very friendly and helpful while we were shopping for a couch. Jordan told us about one of the couches in the store that he has in his own home, and how he loves the pattern on the cushions. We ended up buying the same couch and think of him whenever we look at the pattern on our cushions. Also the delivery folks were efficient and friendly.
In November of 2021, my parents placed an order for a living room set. They have asked me to place a bad a review to warn others. Firstly, the set arrival date was being pushed back over and over again. They were very unhelpful and didn’t do much but assure us it was on the way. After FOUR months, ONE part of it arrived. The rest of it kept getting pushed back and back and they ended up canceling it. It was a horrible experience. We eventually sold the older couches to make space for the ones on the way and ended up spending MONTHS with one part of a couch, for a large family of 6. We are probably going to get rid of it and order an entire new set elsewhere. It’s a shame they have beautiful furniture but horrible customer service. If we could leave one star we would.
A very relaxed and pleasant experience. I highly recommend everyone do the mattress demo!
John was GREAT!
Had a great experience here today! Trey was awesome and super patient as we perused the store looking for the *perfect* shade of brown for our furniture. Wouldn’t hesitate to come back again!
The representatives at this store we’re honestly phenomenal. Justin was extremely helpful, going above and beyond tailoring his suggestions to our needs and being super thorough with finding the best pieces. Their manager John was also supper cooperative with getting us the best prices and looking out for our best interests. I would definitely recommend this location for great service.
Jordan was a fantastic help in finding our new recliner! Great experience thanks to him!
After waiting 4.5 months for the furniture to arrive this is the garbage they left at our house. This is acceptable? This is quality? We were loyal to Ashley Furniture for a long time. We will never buy anything from Ashley again. Save your money and time and go somewhere else.
Very lovely furniture and professional helpful staff.
I was sold a mattress that wasn't the correct mattress from what they displayed in the store. I called for a refund and they said they would not refund it. After complaining, they set a date to pick it up 2 weeks later. I am still waiting on the delivery pick up and my refund. They lost me as a customer! Do not purchase from them unless you don't mind losing your money!!!!
I bought Effie bedroom set with Jordan. Impeccable customer service and deal. I was just about to walk out the door when he helped me find exactly what I wanted with a 6 day delivery and 20% off deal!! So thankful!!! Best furniture store!!!
With the help of Justin Werner and Anna, I bought a wonderful Tempur Pedic bed with power base. I have Rheumatoid Arthritis and this has reduced my pain considerably. Wonderful folks at a wonderful store.
Super friendly staff, beautiful showroom, and very flexible in getting the deal that my fiance and I wanted! Definitely going to be our go-to local furniture store whenever we're looking for a home upgrade.
They lied and told me I was getting part of my order for free, when I actually was charged for it per my invoice. I did get a 26 buck manager’s discount. I haven’t contacted the progressive rep about it, not to mention they were unable to provide a delivery date.
Okay so boom I since moved into my new apartmen Yaaaay me lol. So I went to this store just to browse like online shopping (adding to my cart but not purchasing until later vibes) I walks in and was greeted by the infamous Jordan. He let me walk around and check things out he answered all my questions. Customer service skillz 100. I went in it was daylight I was out by closing time. I said all this to say. If you guys looking for some great new furniture and want to make a new friend stop by this location and ask for Jordan. Please tell them Shekita sent you❤
The agent that helped us very knowledgeable about the products, but he lied to us about the discount. He tried to gloss over it during the explanation of the invoice. If you’re spending thousands of dollars for furniture, please choose a honest company to buy from.
I ordered a bed room set a month ago. The first two delivery attempts failed because although they were in my apartment complex, they couldn't be bothered with finding the apartment. On the third try they delivered the set minus the correct platform to the platform bed. When I called, they said they would deliver it the next Friday. Nobody showed on Friday. So I called again and they said Wednesday was the delivery date. On Wednesday they showed up with the same wrong platform, two twin platforms for a king bed instead of a queen platform. At this point, I just want to return the furniture and get my money back to go someplace else. Their customer service is unhelpful and they obviously don't know how to fix their own mistakes. Their delivery service is a joke. Don't waste your money for this circus of an experience. (See the photo for my sleeping experience for the last three weeks)
Worst experience ever. Bought a table set. When it was delivered late, it wasnt a table set but bedroom furniture. Then had wait for correct item and customer service didn't know when it would arrive. Stated depends on what's on truck and the delivery destinations. Customer service said call back because person handles compensation wasn't available. I called back and was told only the cost of delivery which was $95 and that I wasn't going receive anything to else. They didn't even care I was out of a table to eat on because of their wrong doing. If I could give a 0 I would. I should have purchased from Rooms to Go as I did previously in past. They were much more friendly, reliable and better customer service.
Everyone was so helpful and knowledgeable about what I wanted. I don’t know the guys name he was very tall. He had a very nice personality very helpful.
I bought a whole room set from Ashley Homecare at new hope commons in Durham NC, this is what happing since I got the furniture delivered. It’s not a good quality, just peeling off everything. In less than a year am already frustrated thinking how to buy a new furniture. Don’t recommend them, or else your money will lose. They said I had warranty but call and was put on hold forever
Fantastic service. Wonderful staff. Gave me a deal and I could afford it.
Last year I purchased a leather recliner from Ashley Home Furniture, and a little over a month after it arrived I developed a rash which worsened over time. As allergies are difficult to isolate, I never suspected the chair. Finally, 3 months after the rash first appeared, my doctor suspected possible contact dermatitis caused by the chair. Leather furniture made in Asia sometimes has chemicals like DMF applied to prevent fungus and mold while they sit in hot, humid containers. I stopped sitting in the chair and after a month the symptoms disappeared. I called Ashley furniture after I was sure that the chair was the cause, and they offered to let me return the chair despite the fact we were past the return policy window. They offered a full refund and would schedule someone to come and pick up the chair. Today, a month and a half later, I called back to get an update on the status of the pickup. I found out that an Ashley Home Furniture executive came in and denied the return after the call, despite what they said to me, and didn't even bother to inform me that they had changed their mind. It's one thing to have had a medical issue caused by their furniture, but having them lie to me on top of it just adds insult to injury. Hopefully others will come across this review and avoid the negative experience. **update - so I texted with the "review text line" provided below. And just to set the record straight, the return was approved by a manager at the time of the call according to the customer service rep. But apparently there is another approval beyond that. Regardless, they want to redefine what offering a return means based on their own internal process. Directly from the text to me: " I understand that a return was offered, however, the return must be approved by a specific team set in place for these types of situations. I completely understand that this was not explained clearly to you, but a return is not set in place until it is approved; the person you spoke to can only offer a return." So you're going to offer a return to a customer before the offer is approved? No thanks. I'm done wasting my time.
Ashley is garbage furniture. Way over priced & much is really bad quality . As a real interior designer looking for work they told me during an interview they had 8 different kind of financing 🚩🚩🚩🚩🚩🚩🚩🚩🚩 but you only get paid on delivery. Yikes! (they do not pay a living wage, so be careful future sales people) Hiring managers told me that it was ok Bc it’s a lower income/less affluent neighborhood(Durham,nc) NO. 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩Integrity does matter to many people. $1000 is $1000 $10,000 is still $10,000. If you do still decide to go to Ashley please know that everything is negotiable, everything. Ashley also has a “secret”. Sale every month. They call it “st Jude special” but basically if you donate 25 dollars you get 20% off your entire purchase… and that includes mattresses. This company wasted a lot of my time, so I hope this honest review helps you not waste your time and or money.
Outstanding experience and a pleasant salesmen! John did a wonderful job. Thanks you . I highly recommend!
Jordan was exceptionally easy to work with , very courteous and very knowledgeable. Thank you so much Jordan!
Twice in a row I stopped by the Durham store, I then left and went over to the Raleigh store and did the purchase. Every time we went to the Durham store, it took a while to have a staff coming to greet us. If we ended up having any one helping us, the staff who originally helped me would just "disappeared." This past week we went, we asked a question and they said they will go find out the answer for us, and just did not come back. Turned out that they went to help other customers, so we waited for an hour (no joke, it was that long). We are fine if one particular staff is busy so they cannot come get us, however, I would appreciate they send someone else over, or at least let us know they might not be available for a while. But there were no communications. We saw other staff available in the store, but no one approach us to check in with us. We felt pretty ignored both times we went and tried to purchase something. In contrast, it was a totally different experience in another Ashley store at Raleigh. At the Raleigh store, staff are super friendly and helpful, and will send another staff over if they hands are tight. So I talked to them and finished my purchase in an hour, even I had to work with two totally different staff. This means the time I used to complete my purchase in the Raleigh store is the same as the time I used on waiting to get help in the Durham store. According my my own experience, I would recommend people considering going to other store rather than being restricted to this location, even if this one's location is more convenient. In addition, the Raleigh store is much bigger so their furniture display is less crowded.
Just purchased a couch-set from Jordan! He was super helpful and persistent. Very knowledgeable and patient during the process. I really appreciate the exceptional customer service! Thank you!
The sales representative was very attentive, and listened to what it was I wanted, within my budget. At no time did I feel pressured to make a purchase, and he showed me different payment plans, when I did make my purchase. The overall experience was good, and I would shop at Ashley furniture store again.
Great experience with Jordan. Very patient and kind!
I had been having trouble ordering online. So I decided to go to the store in person. They resolved my issue quickly! I was able to get exactly what I wanted. Also they honored the online prices! Great place, beautiful furniture, staff was very knowledgeable and friendly!
Jordan was perfect with his customer support approach. Made our experience for shopping very easy.
Jordan M. is an awesome salesperson. He made my shopping experience easier and enjoyable. I walked out the store feeling great about the bedroom furniture I chose with his assistance and expertise! I would recommend anyone in the Durham and surrounding area to shop at this Ashley Homestore. Two thumbs up!
We had really great experience at this store. Jordan, was very helpful and answered all our questions.
We had an awesome experience. Lily was very helpful, informative and remained patient as we walked back and forth trying to make decisions. We walked out with a great deal and lots of furniture.
Ok
Second post. Still waiting for replacement part for a sofa bed that was requested in January. Was assigned a personal contact who has now disappeared so I am back to no response.
Have been waiting over 16 weeks for a dining table. Get annoying text every 2 weeks saying they are working round the clock to get furniture to customers during this tough pandemic. But then I hear from customer rep that the vendor is slow to make. Well which is it? I can’t recommend this place at all.
Mercedes (manager) was kind, professional and kept me updated about my items!
John the new financial manager was excellent He was courteous professional and answered all my questions. Will definitely go back!
It was super easy to order the sofa I was looking for, JORDAN help us out showing my husband and I different options. It was so great I definitely recommend this store! Fue muy fácil hacer nuestra compra el Día de hoy, Jordan nos ayudó a comprar el set que buscábamos! Definitivamente recomiendo esta tienda!!
My family and I went to this Ashley Home store and we're attended by Jorden M. He was great, very helpful and explained everything with detail. Any questions that my family or I had were answered without hesitation. Thank you Jordan for all your help! Cannot wait to have my new furniture delivered this week :)!
Had a wonderful experience at this store. I went in with a very specific idea of the couch I wanted but not a big budget. Quaan helped me find exactly what I was looking for. He went above and beyond to accommodate to my budget and get me a good deal. Great young man, very polite and patient. If you stop at this location ask for him, you will not be disappointed.
Great selection and choices. Excellent associates are very knowledgeable and looked for all possible discounts! Excellent experience!
Caroline was very helpful!
Had an absolute blast yesterday at the New Hope Commons Dr Ashley’s furniture here in Durham please if you are thinking of getting new furniture or decor pieces for your home please go here and ask for John he welcomes you as a kind hearted person and will help you with anything furniture related.
Our shopping experience was awesome! Trey went above and beyond. His level of customer service/care is impeccable. He was friendly and very knowledgeable of the furniture pieces for which we inquired and ensured we found the perfect pieces and layout to fit our personal needs.
My husband and I were very happy with the nonintrusive support we received from John Newton during our visit to the Ashley HomeStore at New Hope Commons. We were given space to walk through the store without feeling we were on a sales pressured tour. When John saw we were lingering in an area, he showed us some neat features of that piece of furniture and left us to explore on our own. We ended up purchasing a similar article and easily located him to close our purchase. John worked to give us a good price and clearly explained options of the sale without pressuring us to take advantage of them. We left the show room with smiles and look forward to enjoying our furniture for years to come. We also want to give a shout out to Jordan Thanks John
I can’t speak highly enough of John or this Ashley home store location. My husband and I came in just browsing and were helped with friendly knowledgeable service. We were offered such a great deal we ended up buying a good bit! John was super helpful...not pushy at all and gave great suggestions to help us with a tricky furniture situation. We were so impressed with the store the selection and the service. We will definitely be back. Can’t recommend enough!
There were 2 sales people who saw me walk in, never spoke to me. As I was ready to leave they were still on their computers, this time with a 3rd sales person. One guy never got up but did ask myself and another lady if we were "okay". Too late bud, went somewhere else 🤔 won't be back.
We had a wonderful experience at this Ashley home store. Caroline did a fantastic job of listening to our needs and showing us what was available. We were promised a July 15 date for the furniture to be delivered and hopefully that will be the case.
Very organized and friendly management and staff waiting to help customers on the spot
Me and my husband went to the Ashley with no intentions on making a purchase. As soon as we walked in, we were greeted by Kevin with an amazing welcome!! He showed immediate hospitality which warmed us up to the idea of making a purchase. We feel in love with a beautiful bed and Kevin went out of his way to make sure all our question were answered. Because of his attentiveness we finally settled on an item. Our experience was great from start to finish; I can’t wait until we received our new purchase!!
Associates were most definitely friendly and professional place was organized and together I will be back
I went into the store unsure of where to even begin, as I needed to replace all of my furniture do to a change in my living situation. One of the consultants, Nicole, approached me within a minute of entering the store. I explained to her my situation and asked to see options at a few different price points. Nicole not only showed me what I asked for but was open to discussing the pros and cons of the different options, helped me select items that would go together, and even helped me drawl up a floor plan of my home to see how everything would fit. She also demonstrated expert knowledge of the various items in the store and financing options. She was polite and friendly from the beginning to the end of my shopping experience (keep in mind that I was there for several hours and she was attentive to my needs the entire time) and even happy to answer a few questions when I called the following day. I can honestly say that I was dreading having to replace several rooms with of furniture but she made the experience enjoyable and easy. She was even able to get a significant discount, which allowed me to purchase everything that I needed. If the delivery goes as well as the shopping experience then I will be exclusively shopping at Ashley's HomeStore from here on out!
John Newton was simply amazing! Great discounts and speedy service! Could not be more content about my purchase. Thanks a ton!
Very disappointed! They delivered a recliner without the block legs! It's been one week and we have been told to contact customer service, the main Ashley number, and are promised a solution but no one does anything. We went to the store where we bought the sofa in person and were told nothing can be done. We just want our money back and for this headache to be over. DON'T BUY HERE! You will highly regret it if your purchase is incomplete because no one will acknowledge there is something wrong and it will not be fixed. BEWARE!
May 14, 2021 worst experience from store manager J. Orosz. Store manager changed pricing three times. He became angry and agitated after being asked to explain what was included in the package. Store manager stated "call cooperate" after money was requested to be refunded. Store manager stated"do what you got to do".
Horrible products. Horrible customer service. Especially customer service. Takes 3 months to deliver my furniture and the items we’re damaged with no time table on when I’ll get a replacement. Don’t waste your time with them or acceptance now who they use to offer financing through. If you choose to use them, I urge to to thoroughly read the contract and I beg you don’t take their word for it.
My wife and I purchased a small couch a while back and were in need of an upgrade. We searched around and ended up at Ashley Furniture. John greeted us once we arrived and gave us time to look at everything before discussing details. He was very patient and answered all of our questions. We even had to come back the next day so that we could remeasure our new living room space before purchasing the couch. All-in-all, John was wonderful to work with! The team there is great, and we enjoyed meeting Jordan, Melanie, and Tom. They were all so kind and provided us a great customer service experience. I’ve already recommended John and team to a couple coworkers looking for furniture and I’d recommend them to anyone reading this as well. Thanks for your help, John.
Been almost a year now.... still waiting to receive my money back from a refund. I talked with the corporate office and that store.... still waiting. I can only assume that my money was pocketed and they think I have money to throw away. They took too long delivering my furniture so I canceled my order. I paid $XX.XX for down payment and $XX.XX for furniture protection and have yet to see my money back for the furniture protection that I don't need with no furniture. Next stop.... report this rip-off to the news station.
Not at all what we expected.In the store the sales person was sweet and helpful but when they deliver the items it a whole different story.the delivery team is not that friendly.They seem as if they don’t care, they don’t make sure that the order is correct or anything like that.This was an issue because when they were arranging our couch they gave us a extra chair that belonged to someone else.They noticed that the chair didn’t fit in with our set but they didn’t take it back. 1 day after they called back and confirmed that the extra chair they gave us belonged to another costumer.They also told us that the furniture was going to arrive in 5 days but it came in 2 weeks.they kept rescheduling the delivery date. Very disorganized and sloppy.Do not recommend shopping here.
I had a good salesman,ask for John.He is patient,help you find your items,and stick with you through out your whole sale.He will get you the best deal,color or what ever you are looking for. The manager and staff is very nice and friendly. I got what I was looking for .
Not too happy here. Lower quality product but higher prices than competition down the street.
Gorgeous furniture but over priced
Will never shop here again. In store the people are nice. When I call they are very rude. A manager at that. Didn't even let me finish talking he just hung up. I still did not achieve what was needed
💕😁🔥💯
ABSOLUTELY WORSE EXPERIENCE EVER! We bought a entire bedroom suite and dinning set from Ashley in September. They delivered all of our pieces and put them in the garage, never offered to out it together just told me if I had problems contact customer service. When we put the bed together we noticed they sent us the incorrect bed. I contacted them to make it right since that's what I was told to do. Once we called the agent told us the delivery drivers should of installed everything and let me look it over before they left because in our order the sales associate added the plan where we paid to have the furniture put together. After getting the run around they agreed to replace it. Here it is March and still no bed. If I could give zero stars I would. I would NEVER recommend to ANYONE.
Nice
Great
Avoid buying here if you want actual furniture within a reasonable time frame. We were told 6-10 weeks and it’s been 3 months and they still can’t give us a delivery date. Very limited communication - mainly me calling to try and find out what is going on. Been promised calls from the store manager but they never called. Disappointed by the of lack customer service and transparency in their delays. I wish we had shopped elsewhere and we will not go back for future purchases even if they can get the manufacturing delays under control.
Worse experience I have ever had, from the salesperson to their lying general manager. After inquiring about my furniture that was promised to be delivered to me on a particular date, I received lie after lie. Something told me to go to Rooms to Go from the beginning, but unfortunately the salesperson persuaded me to buy their product because their service is the best, lie #1. Then when my furniture was supposed to be delivered, they lied again saying it hadn't been shipped from the factory (lie #2). Little did they know, I called the factory and they said it was shipped. The store delivered my merchandise to the individual that ordered the same piece after me. I can't even go into details of the events that happened after that, all I know is I canceled my order and went elsewhere. Never again will I go to this location to shop for furniture. They don't put their customer's first. They rather believe in the lies they tell to try to keep all parties at peace. To their corporate office, I advice you to do an investigation at this store on the past sales where the customer's were not satisfied, I bet some changes will be made from the outcome of your findings.
Love shopping at this store. The staff here are awesome!!!
I am thoroughly disappointed with Ashley Homestore as a whole. This pandemic has become an excuse for every business to "experience delays" in shipments and orders. I ordered furniture on October 19th to be delivered December 3rd and received a TEXT two days before the scheduled delivery to say that they were still waiting for a delivery date. The staff would not accept that I did not want to finance my furniture and wanted to pay for it all that day and kept bringing up different financing options. Tyiah was an excellent salesperson and found everything that I wanted and this review would be better if, given the time constraints, my furniture would have been delivered in the specified timeframe. I received another text yesterday telling me that it would not be until January 7th that I would receive all of my furniture. If it had not been for such the short notice on the delay of my items, my order would have been cancelled and I would have shopped elsewhere. Amazon sells some of the same signature collections from Ashley and delivery dates are between December 11th and 14th. Why cant Ashley's get on the same program as this? I will not be getting any more furniture from Ashley's Homestore ever.
AVOID THIS PLACE. THEY WILL ROB YOU. So I bought a couch back in August and they said it wouldn't be delivered till October because of Covid delays. Im a pretty understanding person I get with all the craziness going on that things have become harder to get things done almost everywhere so that was fine and I agreed with that. Now I wait all the way to October and the day the couch was supposed to be delivered they call me and say "so sorry now its going to be delayed to November." As if that wasnt bad enough they call me again about a week later and now its been delayed to December. I cancel the order at this point because its ridiculous that they want me to wait half a year from when I ordered the piece for the thing to be delivered. Now as if I havent had a bad enough time with this its been over a month and ive called 3 times and I still dont have my refund. I keep just being told oh it will be 7 to 10 business days. Its been over a month now and I still dont have my money back. Its going to take legal action for me to get paid at this point is what is seeming to be the case here.
This place has essentially robbed me of my money. I bought a couch that kept getting delayed for months and once I conceded that I was probably never going to get the thing I tried to cancel the order. They told me the refund would take 7 to 10 business days to go through. After about 14 days I call and complain and the manager assures me that he was going to take care of it himself and that it may take another 7 to 10 business days but he would make sure it would get done. Well its been about 15 days since than and I still dont have my money back. Ive tried to call back again and havent been able to get through to anyone. So im basically just missing over $1200 and no one seems to be in any rush for me to get my money back. Ive already been in contact with a friend of mine whos a lawyer and am planning on taking them to court if I dont see my money within the next few days. Do yourself a favor and avoid this place like the plague. They are happy to screw you over and have the worst customer service ive ever experienced in my entire life.
Can't get a hold of anyone in the actual store. Was told protection plan covers all wear and tear. It absolutely does not! Leg broke off the chase and back cushions on couch are sagging and they say it will not cover either of those! protection plan is a joke do not buy! Now Iam down a chase and couch is wearing out only after 1 year!
The bedroom suit we chose is gorgeous and well made, our sales person in the store was great. I understand that 3 months from ordering until delivery date was due to Covid-19 but the delivery company that Ashley contracts for assembly in home and delivery is a total joke. They pull up 2 hours after the end of time frame, tell us their drill doesn't work and that they don't have tools for assembly. We let them use our drill, they asked my husband to play them certain music on Alexa, couldn't understand the instruction manual for bed. They had our headboard assembled facing the wall, said there weren't enough screws to finish headboard, baseboard and underneath drawers and left. They left styrofoam parts all over floor and scratched our hardwood floors. A workmate of mine had the same experience with non working tools, and they took her mailbox down backing out of her driveway and kept on going. Our bed is still not put together weeks later. I would never let these 2 guys in my home ever again. I'm disgusted. We have emailed and talked with Ashley several times and no resolution.
The bedroom suit we chose is gorgeous and well made, our sales person in the store was great. I understand that 3 months from ordering until delivery date was due to Covid-19 but the delivery company that Ashley contracts for assembly in home and delivery is a total joke. They pull up 2 hours after the end of time frame, tell us their drill doesn&'t work and that they don&'t have tools for assembly. We let them use our drill, they asked my husband to play them certain music on Alexa, couldn&'t understand the instruction manual for bed. They had our headboard assembled facing the wall, said there weren&'t enough screws to finish headboard, baseboard and underneath drawers and left. They left styrofoam parts all over floor and scratched our hardwood floors. A workmate of mine had the same experience with non working tools, and they took her mailbox down backing out of her driveway and kept on going. Our bed is still not put together weeks later. I would never let these 2 guys in my home ever again. I&'m disgusted. We have emailed and talked with Ashley several times and no resolution.
Was approached by Anthony when I entered. Very nice and respectful when I stated I was just looking. Then store manager,Mark approached again. Told him I was ok just looking. He went on to say we're anxious to talk to you. And that Anthony would help. Not keeping 6 foot distance. After looking for a bit, I did have a question, went to look for Anthony. Couldn't find him so approached store manager. He seemed irritated that I came back with a question. When I asked about an item in a different color, he launched into a VERY condescending explanation that, that only goes for cheaper furniture. Had to step back from him multiple times because he was so close.
I ordered a recliner and they told me 6-8 weeks. I called at the end of 8 weeks to check and I was told it was backordered and they had no idea when it would be ready. No one from the company had called to let me know, and I was told the local store would reach out. Not yet. I canceled the order and I'm still waiting for my refund.
Ashley store seems nice but they give us dissapointment when we bought a sofa that we have patiently waited to deliver but it end up like adding and adding of date of delivery. Unproffedional.
I brought sofa in may and still have not gotten my items. Every delivery date that came up they cancel. I would not recommend delivery services at all going on 5months and still dont have items i paid for.
My wife and I cannot speak more highly of our experience at this store. Kyrah, the employee that helped us, exceeded my expectations by a mile. I’ve never been so pleased with an employees manner, expertise, and determination to get us furniture we loved. She spend a good hour looking online for furniture for us, and we ended up getting a couch shipped to us in 3 days (which is nearly impossible to come by these days). We will absolutely be going back for other furniture needs!
I came looking for a new desk for my home office and the guy who met me at the door immediately walked me to each of the five desks they had on display. I never would have found them without his help! This is a huge store with a great selection! Wish I had more money to spend. But the desks are all sort of table style so kind of hiding in plain sight. Thank you for helping me look! We will be back.
Today they disappointed me. On the first purchase (an elegant sofa) they honored with the word. Today I was waiting for a mattress, because they said it would arrive today. I fixed the room, put the mattress in the trash, but the mattress will not arrive today as agreed. I reallyally sad about the treatment of you.
Go see CJ, he will make you feel welcome, not crowd you and answer all your questions.
I ordered furniture the 3rd week of June and was told it would be delivered by August 4th. I made it very clear that it was imperative I have my furniture in a timely fashion around that date. Two days ago I reached out to my consultant for confirmation of delivery since I hadn't received any via email. Today, 4 days before my anticipated delivery date, he informs me my couch won't be available until 9/22!!! That's over 6 weeks past the date I was told when I puchased it! When was going to be informed of this? Would my delivery date come and go without a word? I found the same couch, cheaper, on amazon, ready for delivery August 4th. Needless to say, I ordered it and reached out to the customer service department to cancel my order and initiate a refund. Here's the kicker, I had 72 hours AFTER I placed my order to cancel. After that I have to pay a 10% cancelation fee. ALSO, I have to wait up to 48 hours to hear back from a consultant to confirm cancelation. Only then to have to wait up to 10 business days for my PARTIAL refund. Livid is an understatement. I kicked and screamed. Told them exactly where to shove their couch. The supervisor I spoke with was condescending . I will NEVER CONSIDER purchasing even a throw pillow from that sweat shop of a business again. I have 3 days after my order date to cancel but these people can delay my order by almost 2 months only 4 days vefore delivery and still get some of my money?! Bad business. I'll use my last breath to tell someone to buy their furniture ANYWHERE ELSE!!!!
The service was unbelievable! Tyler and his manager, Bradley went above and beyond!!
I am never giving another dime to Ashley. I ordered a $1,600 couch back in June for delivery on August 4th. Today (July 31st, one day before my move day) I get a call from a Sales Associate. &"Due to manufacturing issues&" I can&'t get my couch UNTIL OCTOBER. You have GOT to be kidding me. You let me know one day before my move-in day that I can&'t have a critical piece of my living room furniture. Currently trying to cancel my order because the sales people couldn&'t do that. Absolutely insane. Do not buy from here.
I am never giving another dime to Ashley. I ordered a $1,600 couch back in June for delivery on August 4th. Today (July 31st, one day before my move day) I get a call from a Sales Associate. "Due to manufacturing issues" I can't get my couch UNTIL OCTOBER. You have GOT to be kidding me. You let me know one day before my move-in day that I can't have a critical piece of my living room furniture. Currently trying to cancel my order because the sales people couldn't do that. Absolutely insane. Do not buy from here.
After two months of waiting for our sectional, the delivery for our remaining two pieces of our furniture were set to be delivered today. On Tuesday, we get notification that only the wedge will be delivered, and the remaining piece of the couch will be delivered August 29. That is over 3 months after we purchased the furniture, and the third time delivery has been changed. A wedge of a sectional is absolutely useless without the other end piece of the couch. Which is what the salesman told us.. and that’s why he told us it wouldn’t get delivered until the entire piece was ready. Now we are having to be home again just to accept this piece we can’t do anything with. Will we ever get the furniture we paid for? The Durham sales manager talks a big game and assures you everything is taken care of.. then absolutely nothing happens. We could have purchased another couch if Ashley would have been transparent about delivery times. We expected and understand some manufacturing delay due to the pandemic, but there is no excuse for the floundering and lack of communication regarding the status of our order.
Great staff and and Greater selection of merchandise
We were greeted as soon as we came in the door. Shown to a similar piece we were looking at online. Then absolutely fell in love with a different chest of drawers. They also had an amazing sale going on. Left extremely happy with 2 chest of drawers and a night stand. I highly recommend this store. Go see Ben and tell him I referred you!
We are currently building our forever home and are in need of new furniture. We stumbled across this amazing sales person, Dejah, who had answers to all of our questions and took the time to measure all the furniture that we are in need of purchasing. She patiently waited until I had completed a list and worked with managment to get the best price for us. Finally, our home will not be finished for a few months, and they are willing to hold our purchases and deliver them once it's completed. Awesome customer service!
AMAZING customer service! But i think they should have more sectionals that arent electric, they had very little couches|sectionals that werent electric
I waited two months for furniture when I asked about getting a delivery date. I was told to wait two more months. Bad business
Very disappointed I could give a negative stars I would.... they DO NOT give customer satisfaction even when they are at fault. They give you the run around, phone calls never returned as promised, they are more focused on the sell even if it means resorting to lying to customers. I plan to contact the troubleshooter she seems to get issues resolved thanks Ashely Homestore but NO THANKS! Expect a call soon,and your debut on T.V.
I went into the Ashley Furniture store in mid May. I understood that delivery would be slow due to the virus. I was told that my furniture would be delivered on June 10. I had prepared my home by getting rid of old furniture on June 8. On June 9 I received a call stating that my furniture would not be delivered until July 5th. I called customer service and was told that the date would be July 7th. I am not happy and will not be ordering again.
Great customer service
We knew going in that Ashely HomeStore had a so-so reputation, but it was convenient and we were on somewhat of a budget. We ended up ordering a couch and matching ottoman plus a dining set. Overall pretty happy with the furniture (definitely a little cheap feeling, but not terrible). The service though - so many phone calls back and forth, it felt like you were doing their job for them. We also just felt like we were being hassled a little when going over the prices. We weren't trying to negotiate or anything, but the manager had to take 20min to "look things over to give us the best price", 15min sit down with the sales associate and discuss, etc. Totally unnecessary and a waste of our time. The worst part of the experience, and the reason for two stars, is that there is absolutely NO return policy. Our ottoman came in the first shipment since the couch was backordered by a week. Once we got the couch, we realized the ottoman was way too big for the space and didn't fit with the couch (our fault for not checking the dimensions closer). I called asked asked if we could return or even exchange for something else (ottoman hasn't been touched). Nope. "Once the delivery people have left your home, that's it," I was told. Apparently we could have requested one delivery date, but since we accepted two, we were on the hook for the first one even though it was a set. Honestly wish we had spent more to go somewhere else with better customer service. They may have gotten the sale from us this time, but they've completely lost any future income from me as a customer.
Great prices and friendly faces, I came in the other day and bought a living room sectional and it looks amazing! I'll definitely be coming back again when we finally get around to replacing our bedroom sets haha
Clean store , Helpful staff
Worst Customer Service experience ever. Durham store manager condescending, acts more like a used car salesmen.. will never go there again.
The selection of furniture was diverse and highly customizable although at the moment they have a limited stock based on what's on the show floor. We spoke to a representative named Tyler Cox who was as charming as he was information. Great place.
We called before going to make sure they had something within our needs and price range and a sales associate named Brandon gave us a few options. We went into the store to check out the options in person and were greeted by a friendly manager named Ben. Brandon was busy with another customer, so Ben told us to take a look around and Brandon would be with us next. Brandon was a great help going through some of the different options that we had available. Both Brandon and Ben worked hard to make sure we could stay within our budget. We ended up choosing the Ashlor Nuvella (chaise and love seat combo with an ottoman). We were set with the expectation of when delivery would be and delivery was indeed on time within the window of their estimate. We are very happy so far with our purchase. Thanks to all parties involved. -Cheers
I had a fantastic shopping experience today with a lot of help and a lot of laughs. Good music we were jamming to as well. I found the couch combo I have been searching for at a price that worked for me. Thanks.
I went into the store on 4/20 and bought a livingroom set valued at over $4,000. Our delivery dat was set for 5/13, 4 out 6 pieces came. Another piece was delivered a little later but would not power on, so they took it back. Today on 6/5 the replacement was suppose to be delivered between the hours of 1pm-4pm. I waited around the house all day for them to come. An update came on the website stating that were running late and would be here by 8. 9:15 we get a call saying that they went to the wrong address. The address that they went to was never our delivery address. The address they went to was 5 minutes from the delivery address. Why after everything that we have gone through could they not deliver our merchandise? 5 MINUTES is all it took. Now they are trying to reschedule again. How many times do they think I can take off work? This is so unprofessional.
I don't know what was going on but the customer service was non existent. Walked in and wasn't greeted although there were ample employees in the store hanging around the front desk. There was ONE employee helping a customer, not sure what the others were doing. Not once did anyone offer any acknowledgement or offer any assistance. I was ready to make a purchase but I gladly took my money elsewhere.
Our sales associate Ben worked with his general manager Bradly and helped us purchase a beautiful couch, loveseat, recliner set. These guys were knowledgeable and listened to us to match our needs with their products. Quality furniture, affordable prices, variety of options, and in a no pressure environment. We will definitely return and highly recommend.
Worst customer service I have ever experienced. I will never buy a piece of furniture from Ashley Furniture again.
Ordered a couch with Ben, one of the managers. He was straight forward with me about the furniture. Ended up having a little problem with delivery because of Covid but the store did a great job quickly resolving the issue and offering fair alternatives. Definitely good to have a physical store to go to especially with the uncertainty of Covid. Really polite and friendly staff.
Unfortunately I am not able to give ZERO stars. If I could I would. Do not buy furniture from ANY Ashley store! My daughter bought a bedroom set for $2500. When the delivery men arrived (smelling like marijuana and two hours after the scheduled window and an hour and a half after the phone call saying they would be there in 10 minutes) they set up the furniture, pushing both dressers against the wall. They asked if everything looked ok. We looked at the front, top and side of the dresser and chest of drawers. We signed off and the three delivery men left. Later that evening we moved the chest of drawers away from the wall to plug in a TV and noticed 3 of the 4 drawers had pushed through the back of the dresser and left large holes. There is NO WAY the delivery drivers didn&'t notice that. The drawers now push through the dresser with nothing stopping them from sliding into the back of the dresser or through the back of the dresser into the wall. The next morning we called &"customer service&" and were told since we signed off on it there was nothing they would do about it. After speaking to a manager, we were offered $100 credit or a $200 Ashley store credit. Since the dresser cost $450 I&'m not sure how they thought that would rectify the situation. The manager then told me to send her pictures and she would call us in the morning after seeing the pictures. We sent the pictures and she never called the next morning. So I called again the next afternoon and spoke to an EXTREMELY rude &"manager&" who also said their &"policy&" is to not exchange furniture after it has been delivered. I&'m thinking since they have such a strict policy they must run into these situations a lot where furniture needs to be replaced. I pointed out AGAIN that they delivered broken furniture and were very deceitful in pushing it against the wall to hide the damage. She didn&'t care. I have never dealt with a customer service department that had worse customer service!!! I&'m sure the city you live in has other stores that carry similar priced/quality furniture. GO THERE! Do NOT go to Ashley!!!! Their furniture is cheaply made junk and their customer service is horrendous.
I visited this store last week to look at available couches and sectionals. Ben Gamble was the sales associate that greeted me when I came in, and was extremely helpful throughout the whole process. When I had hesitations about a sectional being able to fit in my home, he didn't hesitate to take part of the sectional out so I could easily visualize it. Ben was very nice, personable, and informed. I've purchased from Ashley Home before, and hands down this was my best experience. I highly recommend anyone to ask for Ben, you will not be disappointed!
The customer service was okay. (The guy who helped load our sofas was great!) My issue is that they sold me a plan to protect our sofas that we purchased, and they explained that our plan would protect our sofas with no problem. After 13 months, we had an issue with one of our sofas and tried to use our plan. We then found out that our plan did not cover the problem we have and now have to pay out of pocket. This is very frustrating and I feel that the salesperson misrepresented the protection plan that we paid for. It is fair that I should have read the plan in greater detail, and that is on me. However, it's frustrating that this happened and I was upsold a plan that did not give me the protection I sought.
I stopped in to look for a sectional two weeks ago. My experience was fantastic. Brad and Charles were knowledgeable and helped me find everything I was looking for. They even took me the back to look at merchandise that hadn’t been put out on the floor yet. Brad went over everything in detail so there were no surprises and answered all my questions. Thank you Brad and Charles for making this furniture buying experience so fun and easy!”
We had an amazing experience with Ashley home stroe in Durham. We worked with Brad (Sully) who was outstanding! Incredibly accommodating ...great with following up and very reliable and super easy to work with! Brad was so helpful And helped us design our living room ... it's gorgeous. We would recommend this store to anyone. We LOVE our furniture. Thanks to the great team that sold us furniture for our new home in North Carolina!
Buyer PLEASE BEWARE. The items in the store are not what you receive!!!! I purchased a king bed set that consist of storage in the bed and a dresser. The first delivery the bed had a damaged drawer. Seeing this I refused delivery. The next delivery bed was okay but the dresser was damaged. They do not inspect parts in the warehouse. They have the worst customer service. Once you refuse a deliver you have to wait until the following day to complain and expedite a delivery of replacement. Please review yelp!!!! It will save you the headache and stress. DO NOT BUY FURNITURE FROM ASHLEY HOMES STORES !!!!!!! They have bad business practices. If you do make sure that you watch the assembly guys closely as they assemble your purchase and also inspect the parts before they bring it off the truck. It&'s a shame as the show room floor looks pleasant and nice but once you purchase it the nightmare bargains.Kind regards,Concerned buyer
Buyer PLEASE BEWARE. The items in the store are not what you receive!!!! I purchased a king bed set that consist of storage in the bed and a dresser. The first delivery the bed had a damaged drawer. Seeing this I refused delivery. The next delivery bed was okay but the dresser was damaged. They do not inspect parts in the warehouse. They have the worst customer service. Once you refuse a deliver you have to wait until the following day to complain and expedite a delivery of replacement. Please review yelp!!!! It will save you the headache and stress. DO NOT BUY FURNITURE FROM ASHLEY HOMES STORES !!!!!!! They have bad business practices. If you do make sure that you watch the assembly guys closely as they assemble your purchase and also inspect the parts before they bring it off the truck. It's a shame as the show room floor looks pleasant and nice but once you purchase it the nightmare bargains.Kind regards,Concerned buyer
I worked with Vida Hester, and she was agitated the entire time. Very unhelpful, irritated, and did not want to show us what we came into buy. She said "there is nothing that is close to your needs." We looked around the store for what we needed. Vida said she would call us to let us know when the delivery would occur, but she NEVER did. When her attitude was addressed to her boss, he failed to take our concerns seriously. This behavior is totally disgusting. We got 4 stools, and the first time 2 of them had severe chips and were wobbly. The second time, the chairs were still wobbly. The delivery man was asking for $20 for coming (we had ALREADY paid the delivery fee) AND the stools were damaged. Also, the delivery man signed for us. This is falsification. I have never experienced this with any other furniture store. Disappointed with Ashley's service and delivery.
Awesome sales person Charles and the Manager Sully went above and beyond to make sure we were happy and satisfied. This is awesome place to find your furniture I highly recommend going there they will treat you like family. Friends for life!
Bradley, Melanie, and the rest of the crew are so amazing! They were wonderfully helpful, warm, and inviting. The store itself was absolutely stunning and everyone we encountered was genuinely invested in helping us make an exceptional choice in furnishings. Many thanks!
Good variety but nothing very exceptional. It's just another furniture store with similar prices. No idea on its item durability.
It took a long time to get my bed and it came damaged now I'm waiting again for another week to get a replacement the lady on the phone told me to call back on Sunday knowing that the place would be closed I've already told my old bed away and now I'm sleeping on the floor with no compensation
The staff was great, the showroom was great and the price was right but the delivery team arrived outside the designated time slot and both my nightstands arrived damaged.
We fell for it but won't again and plead with others to avoid buying here. The disaster of our furniture order is too long and we have wasted too many hours on the phone, in store trying to get our money back. Don't be tempted. Order Ashley furniture online from Amazon or other store if you must.
If you are coming to Yelp for advice on the Ashley Furniture in Durham please notice the low ranking. We ordered a bed frame from them in mid December. It was suppose to be delivered and put together on December 19th. The guys showed up and didn't have the correct hardware for the frame. They ordered it and we waited for 2 weeks for the screws to come. Guess what, wrong screws again. It's January 15th now and the frame is still sitting in pieces in the bedroom. The people here are idiots and don't care about customers or stand behind their products or promises. Please take my advice and shop elsewhere. You can't say you haven't been warned if you shop here and it happens to you. Thanks for your time.
Our experience at Ashley Furniture in Durham was fantastic. Charles Oliver was so friendly and easy to work with! He didn&'t hound us and respected us by giving us the time and space we needed to look around the store. At the same time, he was attentive and eager to answer any questions we had. After the sale, he went above and beyond to get a clearance item from another store. He took care of it himself so that we didn&'t have to drive to the another store across town to pick it up. He worked diligently to get us the delivery time we needed. He stayed in touch after the sale via text and by phone to provide information, answer questions and just help us in any way he could. He was knowledgeable and fun to talk with too! Superb!!!
I purchased a living room suite with a table set on 11/29. Great customer service in the store. Paid cash for everything and was told my delivery date would 12/12/19. 2 days prior to my delivery date, I was told that my couch was scheduled to be delivered on 12/12 but not the table set. Table set was being rescheduled to be delivered on 12/19 due to the manufacturer. On 12/17/19, I called the delivery number and was able to confirm that my table set was still scheduled to be delivered on 12/19 between 8:30AM-11:20AM. The morning of 12/19, I received a call indicating that the delivery driver was 15 minutes away. That was around 10:45AM. No delivery, so I called the delivery number and was told that I would need to call back in 15 minutes while they tried to reach the delivery team. When in reality, they should have just offered to call me back. However, I called back in 15 minutes and was told that my tables where not put on the delivery truck due to a "quality issue." Okay. I took the day off of work because I was told that I needed to be home for the delivery 2 days ago. I called the Ashley store in Durham, where I made my purchase and was told that I would be compensated with "Ashley cash" once the delivery is made which by the way will be 1/2/20 and I purchased my table set on 11/29/19. I informed them that I was not interested in making any further purchases with Ashley and would appreciate a refund. I was told that the delivery fee may be refunded but no guarantee and that I had to wait for the tables to be delivered before calling back and "to be patient." Ummm….I think I am already being patient enough. I paid cash for my furniture on 11/29/19 and not even enjoying it yet. Not satisfied at all.
If I could give -0- stars I would. I had a terrible experience with this store, and Ashley furniture in general. I get angry every time I look at my sofa! I ordered and waited nearly 2 months for delivery, only to be told the night before delivery (less than 12 hours!) that my sofa was not going to be delivered, and they didn't know when. I had to cancel my housewarming party that I'd been planning for 6 weeks. Then I was delivered a BROKEN sofa. After complaining, another piece of the sectional was delivered, and this time the delivery folks scratched my new floors, and NO ONE will pay for the damage. The replacement had torn fabric. I was told they would send a technician to repair it. Fabric was sent 6 months ago and Ashley customer service IGNORES me and never sent a tech to fix the damaged cuddler piece. I can't wait to buy a new sofa - NOT from Ashley!
I had a terrible experience with this store, and Ashley furniture in general. I get angry every time I look at my sofa! I ordered and waited nearly 2 months for delivery, only to be told the night before delivery (less than 12 hours!) that my sofa was not going to be delivered, and they didn&'t know when. I had to cancel my housewarming party that I&'d been planning for 6 weeks. Then I was delivered a BROKEN sofa. After complaining, another piece of the sectional was delivered, and this time the delivery folks scratched my new floors, and NO ONE will pay for the damage. The replacement had torn fabric. I was told they would send a technician to repair it. Fabric was sent 6 months ago and Ashley customer service IGNORES me and never sent a tech to fix the damaged cuddler piece. My sofa is 7 months old and looks like it was 7 YEARS old. I can&'t wait to buy a new sofa - NOT from Ashley!
Not even sure where to start with this place. We visited a few weeks ago to purchase a bed frame and mattress. Tim Lee was our salesman. He spent the majority of our visit talking about the great deal he could get us, which we knew was just salesman talk as it&'s pretty easy to tell when someone is just trying to make a sale. We played along, ended up buying a bed frame, dresser, chest, and very expensive Tempur Pedic mattress. We did not receive the amazing deal Tim kept mentioning, but no issue as we were expecting to spend a lot anyway. We told Tim we needed to at least have the mattress on the 23rd as we were moving into a new house that day with no furniture. He guaranteed we would have it on that day. The manager even came over to speak with us and guaranteed that he would make sure we had a metal bed frame for our mattress delivered on the 23rd if the frame we purchased had not shipped yet.A few days later, we received a call stating that our delivery date was the 21st, 2 days before we would even have the keys to our new home. We talked about this with Tim before we made the purchase that we could ONLY have the mattress delivered on the 23rd. I called customer service and was told oh, we only deliver to your area 2 days out of the week. This was because Tim had entered a completely different shipping address in a city that I don&'t even live in! Strike 3 was when customer service told me they can deliver the mattress on time once we corrected the address, but the rest of the furniture is backordered until JANUARY! Something Tim failed to mention because he was extremely eager to make a sale and didn&'t really care what happened after that. We decided to personally go to the store and cancel our entire order. We had financed the furniture through a Credit card with Ashley, and Tim also messed this up because he somehow listed two different social security numbers on the application and I still have not been able to cancel the card with Synchrony bank because of this error. He honestly did everything possible incorrectly and was not apologetic at all for the problems he caused.I don&'t recommend visiting this specific Ashley store, or even using Ashley in general. There are so many other options For furniture out there. People that actually care about the customer experience. We repurchased all of our furniture from Wayfair (same quality as Ashley for much cheaper) and a mattress from a local mattress store. We are able to get everything on time and I&'m so thankful I cancelled this order with Ashley!
Excellent customer service, Leah doing a great job. Terrible experience one year later!!!
💘 it
Very pleasant shopping experience. Brandon was a great salesman. Allowed time for us to browse alone but available immediately when we were ready to make a decision.
Always a joy to walk in there,customer service is perfect,furniture is exceptional.
I had issues with ordering a bookcase and office desk online and had been advised by online customer care to come into the store to order it. The sales person was friendly and helped me to match the online price and order my things. When my items were delivered the hardware was missing from the desk and I received 2 conflicting timelines (2 days versus 2 weeks) as to when the hardware would be delivered and used to assemble. I went to the store hoping to get some clarity as to why there was no hardware and what the accurate timeline was. I was met with the same sales person who sold me the table and he was a completely different person. He was incredibly rude and literally said ‘my job starts and ends with selling this to you. It’s not my job to help after that’. I was extremely calm and requested for clarity on when I could receive the hardware to which he couldn’t help. When I told him it is clear he didn’t have the information I needed, he accused me of being aggressive (which I wasn’t) and then had the audacity to say ‘I know the real reason you are here, it’s for a gift card right?’ I was extremely insulted. I understand that issues with deliveries happen and I was honestly seeking for clarity. I walked out of the store and told him he had just lost a customer and I would never return to that store again. I also learnt (which many don’t know) that the Ashley online store competes with the Ashley in store sales. So the customer service is also separated and therefore completely dysfunctional. The experience I had was at the Durham NC store and it is clear that this sales person was only focused on making a sale and not the experience of the customer. It was clear that he had no idea how to handle someone who was calm and just wanted clarity, not a gift card.
I had a good in store experience but when my headboard was delivered it was a different story. They didn’t come doing the right time slot, a dent in the headboard, and left trash around my apartment. U paying for this poor service. Then the only thing Ashley homestore said when I called about it if u would have called before they left we would have gave u a $250 gift card and that’s a third party we can’t control what they do. I just don’t understand it was called in that day. I wish it would let me post the pictures of the trash and the dent in the front of the headboard. This is also my second time buying a headboard from them, and both times something was wrong.
saleman Tim is the best
Jordan was amazing, he’s the best salesman to represent Ashley’s franchise. Jordan went beyond his scope of practice to appease me. Thank you Jordan I will enjoy my new purchase.
Good quality furniture but there delivery process is awful i ordered 2 different pieces of furniture which was supposed to take 3 weeks for delivery which i had already found to be excessively long! I never got it till over a month and i had guess coming to visit which is why i made the order way ahead a time all i got was the run a round and the agent i worked with offered no form of compensation! Only sorry excuses.
Great salesman. Not too pushy.
I went to find a bedroom set during the fourth of July and had an excellent salesman Brandon. He was very knowledgeable with the questions that my husband asked. He could explain the different mattresses and which would work with an adjustable lift. He took the time to write a quote because we had to leave and pick up my car at the repair shop before they closed. Today my husband and I returned ready to buy. I had my mine made up but once again my husband had questions. I asked for Brandon and he was there once again and very patient with my husband going back and forth. We made a decision and purchased the cherry wood set my husband wanted. Thanks Brandon.
Had Just what I wanted. Great selection. Excellent Service Great Staff. The Associate that Help me with my selections was Ben Gamble. Thanks For your help.
I went to Ashley with a little trepidation after being bombarded by an over zealous sales rep at the one in Reno. BUT to my surprise we walked in and actually got to look around a little bit before Brandon waved hello. He was super chill, told me where to find the items we wanted to look at and then left us alone. We ended up with a bed, couch, and a dresser. Delivery is set for this Thursday and after reading the reviews on that part...I'm a little nervous but I will let you know!
Helpful staff, was expecting a better variety of furniture.
I've never had a bad experience with anything I've purchased from Ashley. My husband and I are closing on our new home in a month and had so much furniture to buy. It has been stressful because it's hard to find every piece we need for every room. Today was anything but stressful. Our salesperson Melanie was very patient and knowledgeable. She made the process easier and made suggestions to help us make our decision. We ended up getting a king bed, dresser, 2 Nightstands, a mattress, Boxspring, sofa, 2 chairs and the protection plan. This has been our best furniture shopping experience. 😁 A+++++
Salesperson was great. The delivery was a nightmare. I had just went through 2 apt floorings and needed furniture. I had to wait over a month to get the stuff and then they delivered the couch, chair, ottoman and coffee table set in 3 different delivery times far apart and the ottoman and couch were supposed to be the same color, they aren’t and they won’t let me exchange or return it and the wood shows through on the furniture and if you sit wrong you will hurt yourself on the wood.
The ABSOLUTE WORST. We waited over a month for our furniture then got a call two days before saying half our shipment has been delayed. Well the first half arrived and part of it was damaged so we had to get it replaced with the second half of the shipment that wasn’t arriving for yet another month. We then call to confirm our second shipment and they have delayed half of our shipment YET AGAIN for another month because of a “manufacturer delay”. If I could give this company negative stars I would. Their customer service representatives say completely different things when you speak them. One woman told me they couldn’t set up a delivery date because it says the items might be available on a certain date, so until they get into the store they can’t set a delivery date.... ok, well why did they set a delivery date the two times before that if the items had to be in the store? Did they give our items away to someone else?... I’m a bit confused. If you want to run a good business have your employees all on the same page because then I talked to the supervisor and within one minute set up all my items to be delivered on the same day once again.... which is yet another month away. Need I say much more except you can bet your bottom dollar we will NEVER go to Ashley again.
The salesperson was fine, the products are decent, we got a good sale, BUT the delivery was a nightmare. They arrived with only half our order and they weren't sure what happened. We had to wait another 10 days for delivery of the other item (table,) which came missing pieces. They installed the legs on the table incorrectly so we had to fix it. We are still waiting on pieces for the table they are supposed to be mailing us. This won't be for another 3 weeks and it's already been 3 weeks. They might be less expensive than Home2Go but they are a headache to deal with so I wouldn't waste your time.
Awesome sale, great people, nice selection of furniture. Fingers crossed all deliveries come on time and no damages.
Got my Darcy sofa here. Had a great experience with Brandon, he was so helpful and polite. Thank you
I am giving a 2 because we had an awesome salesman. But delivery is a nightmare...we were told that the bed would be delivered on the 7th and couch on the 25th. No one confirmed dates so my daughter called and was told she could not get bed until 20th and couch on the 8th of next month. We paid in full in cash... This is her first apartment and at a new job and she is sleeping on floor for almost a month...very disappointed.
Had a wonderful experience picking out a new mattress with my fiance. We're both introverts and were really dreading being bombarded with sales people in our faces trying to push us in a certain direction. But we had the BEST experience with Denise helping us. She was honest and gave her opinion very truthfully. Gave us space when we needed it and did not feel pushy one bit. Had to give her a hug after we checked out, and I've never hugged a sale person before lol. Go here and ask for Denise.
Very friendly staff. Ben greeted us at the door and walked me around till I found the perfect sofa and recliner.
Kim exhibited excellent customer service and patience.
VERY POOR CUSTOMER SERVICE!!!!! It took a month for our patio furniture to be delivered, and when it was delivered the back cushions to our swivel chairs were not delivered...it’s now two weeks later and we still have NO CUSHIONS!! And no one seems to be able to tell us where they are or even how to get them!!!
The mattress we purchased had an odor that would not go away, even after airing for weeks. We were unable to use the mattress because of the smell. We were asked to give it two weeks but that did not help. Then we were told that they do not sell mattresses that smell. They insisted on replacing it with the same mattress. Same odor. No refund Only store credit for another mattress. We have to buy another mattress from this place. It has been 5 weeks. All this time we were unable to use our bedroom because of a smelly mattress. They will certainly be losing a lot of business from us as well as family and friends and whoever else reads reviews online.
Ask for Kim. Super knowledgeable, friendly, and not pushy. Made the experience easy.
Worth going there
Great I found every I was looking for plus more Mr. Smile was great
The sales of the store lied to me that the mattress could be returned while actually not. Some of them can say anything to you and just want you to buy. My salesman even hided the items on the agreement before I swiped my credit card. Unfortunately I didn't pay much attention to it at that time.
We have made two furniture purchases from this location. Both experiences were enjoyable. Most recently, we worked with Trevor. He was very accommodating, took time to explain details on everything, and got us great deals. With that being said, kudos to the sales manager as well.
TREVOR SEROPIAN is your guy. Went in to check out a bed frame that we saw on line. Trevor was very helpful, not pushy, figured out how to match the price on line, totally easy to work with. We called back to confirm - he had left the store, but connected us to Leah and she took care of us. Nice people, easy to be around, normal folk.
All the people here are just awesome.
If you are looking for a new furniture set , Go No Further. At Ashley Furniture Store. They have sales people like Kim that will help you through the process. With 4 kids and 11 grandkids, Papa and I needed a sofa that suited everyone. We needed something that we could relax in with infants and children on the run. We needed something that would stand up to peanut butter fingers, family coloring time, reading time and popcorn movie nights. We got everything we needed and wanted at a great price. Our sales associate Kim was wonderful to work with and also gave us room to talk, sit , feel fabric without pressure. Great experience and would encourage anyone to go find your next family treasure at Ashley's Furniture Store. Thank you all especially Kim for an amazing experience.
Great experience! We worked with Vanessa, she was absolutely amazing! Went there to price a matching recliner, didn’t have it in store but figured we would look around anyway at others. Vanessa was patient, funny, and way beyond helpful. I’m not easy to deal with, and was polite and friendly and asked the right questions without being pushy. Never tried to sell me anything I didn’t want or need. Would 110% recommend if you are in the market for furniture, go see Vanessa. If she switched locations, I’d go to the other location. She has a customer for life!
Really ridiculous delivery process: there’s an automated message 2 days beforehand—in the evening—to give you the delivery window. If you try to call and change it right away, they’re already closed. If you call the next day, they say “it’s the day before, it’s too late” and try to slap you with an $80 fee. Obviously, this is designed intentionally to give you no time to change delivery.
Very happy with their customer service. We got a sectional and dining set from Ashley Durham at a very reasonable price.The sales rep Benjamin attended us and we are very happy with our purchase. Cheers to the Ashley team at Durham.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
