Ashley Store Durham, NC (Southpoint)

Averie was great, patient and very helpful. She helped us get the right price and the right furniture for our needs! Never felt pushed or rushed overall a great experience would recommend working with Averie everytime.

August was great.

It’s nice to walk into a store and be greeted, but not pressured to hurry and make a purchase. Averie was very patient with helping me through the process of picking out our new couch. She let me know she was available for questions and let me browse. I ended up leaving and then coming back in to make the purchase with her after doing some final measurements. Recommend seeing her if you’re getting new furniture.

My experience with Asheley Store was Great. Sarah was the wonderful associate that assisted my mother and I. I Would recommend her to anyone and use her again the next time I need to make a purchase.

August is the best today!

Had a very good experience with August. Answered all our questions. We roamed the store found what we wanted and made the sale.

Nice store and people

Thank you for your help.

Honestly my experience was great! The gentleman who helped us was the regional manager and he knew his stuff. He was so patient with us and not pushy. He showed us many different options. Not sure we would have bought anything if he wasn’t there. Some of the other employees just looked disinterested and annoyed. A few were really nice and welcoming. The manger helped us find something in our price range and didn’t push us for anything outside of that which is always nice.

Avery was fantastic and very knowledgeable! Go see her and you won’t be disappointed!!!

My wife, kids, and I just moved to the area. We needed new furniture. Larry was so great helping us find the right furniture that is good with 2 boys. He was so nice and personable no pressure whatsoever. Larry is a great guy definitely will buy from him again! Thanks Larry!! Bernie the manager was so nice too!

I had an excellent experience with Ashley Furniture and would recommend highly. The staff was friendly and knowledgeable about my furniture selection at both Durham stores. The delivery team was on time and professional. My furniture arrived in perfect condition and they set everything up perfectly.

Sarah was friendly and helpful! She helped me draw out my future furniture plan to help me decide which pieces to order!

I really like this Ashley store. Sarah was great to work with, helped find the right fit for me and answered all my logistical questions! Thank you Sarah!!

August was great!! He was so easy to work with and took great care of us!

Larry was extremely helpful and patient with me.

Came to purchase a dining set and August got a great holiday deal! Can’t wait to host our dinner parties at home with our nice dining set!

August did a great job making sure we knew all our options and walking us through all the steps to get our new couch. The show room was laid out in a way that gave us a good idea of how things might come together in the space with the couch and that was very helpful. The energy and attentiveness of the staff we interacted with played a big part in making us feel welcome and comfortable in the purchase process.

August and Sarah were great! We came in looking for a dresser, they listened to what we wanted and picked out the perfect piece for us. I highly recommend the store and them!

Sara was super helpful. She was able to point out items that fit what we were looking for and knew what items could come in different layouts

My husband and I went to Ashley Furniture in Durham NC and found a desk and credenza that was amazing. My sales consultant Averie is top notch. She made our shopping experience and purchase so effortless. Usually when shopping we dread spending money. Averie was so awesome that we forgot we were spending money. Averie thank you so much for our super pleasant shopping experience at the Ashley Furniture store in Durham NC

Larry French (Home Furnishing Consultant), was very helpful in assisting me in finding a New Night Stand, and a Chest of Drawers. I was very pleased with his assistance.

I am new to Durham NC and looking for a couch and Averie Roberts was a true professional from the minute she introduced herself at the Fayetteville Rd location. I highly recommend this location and Averie. Heath Lee Durham, NC

August was very helpful! Very nice and professional, got us a great deal for the holidays!

Chris Thorne in the Durham Southpoint store was incredible! So helpful and friendly, he made the whole process easy and quick. Thank you, Chris!

Must stop in and ask for Chris Thorne. He is super Knowledgeable and cares about his customers. All staff are great. Will be back to buy more furniture.!

Averie was the bomb dot com. She was very friendly and patient because I asked her 1,000 questions and changed my mind. She greeted me at the door and was very attentive.

Ashley’s store is a great place to buy furniture, but, besides their products, what makes it a GREAT!! Place is their personnel like Averie!!. She is awesome, knowledgeable and helpful, calm, cool and collected. She took her time to make sure we got what we needed. She didn't push us to buy, she showed interest in our experience with the store. Kudos to Averie!!!, we will likely recommend this store and will be back for sure!!.👍

My experience at the Ashley store in Durham, NC was terrific. The sales associate Larry French was excellent. He is very professional and patient with a pleasing personality. He made my first shopping experience there great. I will definitely be going back for future buys.

Sarah with Ashley Furniture at Southpoint has worked very hard to make sure that I qualify for max amount plus making sure I get matching pieces for my house color scheme.

August was very helpful and gave us some great deals!

August was excellent and very helpful!

Such a good experience with with all the people from Ashley Durham branch! esp with August who is very helpful and patient! He made our buying experience easier and gave us a great deal!

Avery was excellent. She listened to what I was looking for. We got my bedroom suite selected and to entire process went great!

The purchasing process was simple and easy. I knew exactly what I wanted to see, I tested out the sectional, I liked it and I said I wanted to purchase it. Larry got me started right away and I was in and out in about 30min. Delivery will happen within 7 days of purchase date which really excited me! I’ll update after it’s delivered.

We recently bought a living room furniture set from the Southland Mall, Durham, NC store. Our order included a lamp stand. It arrived damaged. It was replaced. But it arrived damaged. We asked for a refund as the supplier obviously has a QC problem. Ashley said “no refunds” is their policy. Another lamp was delivered and again it is damaged. This is appalling customer service and shocking refund policy. We still have no resolution. Please guys stay away from Ashley. I personally delivered back to the store a malfunctioning lamp after multiple “deliveries.” After 2 weeks since delivering back the lamp - no response. All I can emphasize is do NO business with them. Our sales person was Larry French. Nice guy. But probably lost in company policy - “ it’s Ashley Furniture - customers with consistently default offerings - means nothing.” My personal experience with their customer service approaches the intelligence of a single cell organism - and this is being very kind. You are therefore warned - wish I was.

Sarah was very helpful and professional, I love the new furniture she helped me pick out.

Sarah helped me purchase a TempurPedic mattress, she was so knowledgeable it made choosing the right mattress for me easy. If your shopping at Ashley ask for Sarah!

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Sarah at Ashley Furniture – Durham Location If you’re shopping for furniture in Durham, run—don’t walk—to see Sarah at Ashley Furniture! I have never had a customer service experience as exceptional, genuine, and impressive as the one she provided. From the moment we connected, Sarah greeted me with warmth and professionalism, instantly making the entire process feel effortless. Her product knowledge is unmatched—she answered every question with confidence, explained features and options clearly, and guided me toward pieces that truly fit my style and needs. What sets Sarah apart is her incredible ability to balance friendliness with expertise; she listens carefully, makes thoughtful recommendations, and never once made me feel pressured. Instead, she made me feel understood, valued, and excited about my choices. Sarah went above and beyond every step of the way. She followed up, ensured every detail was perfect, and made sure I felt taken care of from start to finish. Shopping for furniture can sometimes feel overwhelming, but with Sarah, it became a joyful, easy, and even fun experience. I cannot recommend her highly enough! If you want exceptional service, honest guidance, and a truly personalized experience, ask for Sarah. She’s a gem, and Ashley Furniture is incredibly lucky to have her!

Dulce and everyone are super helpful and friendly. This is the place we always come to get the our furnitures. Very good deals and large selections.

Nice people and good products and prices

Great customer service. Everyone was so helpful, friendly, polite. They listened to what we were looking for which made the shopping experience excellent.

August was very helpful and got us a good deal on a recliner. 10/10

Top notch, exceptional customer service! August answered all of our questions and made picking out and purchasing our new furniture so easy!!

My husband and I recently went to this store to find pillows. We had never had good pillows before and I frequently would wake up with headaches. As soon as we walked in, Larry greeted us very politely and asked if we had ever been “fitted for a pillow before.” We said no and he led us to the mattress section and let us try out a selection of amazing pillows, while giving us details on why each pillow was different and then helping us choose the best option based on our sleeping styles. I highly recommend this store and highly recommend Larry as being a great memory maker!

Sarah was super helpful with showing us different options and walking us through our purchase! Nice store with lots of options, and kind employees!

August gave my husband and I exceptional customer service on our visit to Ashley’s home store. My husband has had 10+ years of customer service experience and he said August deserves all the recognition for his customer services skills. I will definitely come back and recommend my family and friends to visit Ashleys for their home needs. When you visit make sure to ask for August. Thank you August for your phenomenal service.

Averie was super helpful and patient

Randall was very helpful. He made our shopping experience very pleasant.

Just browsing. Store was clean. Associates were cordial. Product displays were really nice.

August was such a helpful sales associate. It was such a great experience buying furniture. He was helpful and patient.

Averie was very professional and able to provide good information on the furniture that we were looking at. She was also very knowledgeable on the delivery process and answered all questions or concerns we had!

Averie was wonderful! She was so patient, kind, and willing to answer all of our questions! She helped my husband and I have a great experience while searching for a new couch!

My roommate and I had an amazing experience here. We were met at the door by Randall, who was extremely friendly and professional. We had a list of requirements for our furniture due to limited space and he was extremely patient and accommodating. Randall took us around to multiple pieces that he thought would work for us and had great recommendations. When we are looking for our next piece of furniture we will definitely ask for Randall again.

We went to actually buy two white nightstands for matching our superwhite bed frame. We then saw a discounted chair that can fit in the living room so we took it. The sales guy August heard we want a dresser as well so introduced us to a good one. He was nice, patient, clear about the terms, and super helpful. We look forward to using the furniture for a long time.

August was a great salesman! Very helpful in finding the furniture we needed and gave a good discount!

Avery was amazing from the moment we stepped in the store. She is very personable and extremely good at her job. She assisted me with everything that I needed and made sure I was happy with my purchase.

Randall at Ashley Furniture was so incredibly helpful and patient with us as we found the perfect couch! Great store, great selection, great staff, 10/10!

Randall was so accommodating and helpful. He was a pleasure to work with. We can’t wait to get our new furniture!

Randall was extremely professional and easy to work with.

Larry French helped us look at different options for a bed. He has a fantastic personality and was very patient with us as we asked many questions. He is the person to go to if you want to k now about any type of furniture.

August was very helpful throughout our entire purchase process. There was no pressure, just helpful information and good interaction.

Averi was the best while shopping at the Ashley store in Durham! She wasn't pushy. She allowed me to take my time and shop. She answered all my questions. I was in and out of the store in less than a hour!

Randall was excellent!!! Helped us out and walked through multiple sectionals before we finally found one. We appreciate him and his hard work!

I was very satisfied with the service I received … Larry did an excellent job in showing me what I had in mind… he even move the furniture around for me so I could get a better idea of how what I wanted would look together… I have found a new store for my future needs…

Randall was a lifesaver. He literally saved my life! Sofa shopping was tearing my marriage apart! 😂 Jokes aside, he took great care of us, professional, knew his stuff, and made the process super easy. We visited a couple Ashley locations and this one was top notch. Looking forward to our new sofa!

Randall is a super nice guy. Didn’t pressure us when we walked in and listened to our interests in what kind of sofas we were looking for. Hadn’t bought sofas in almost two decades and my mind was blown when we discovered tilting headrests. Yeah! We bought that one and the matching loveseat with cup holders (a must). Recommend Randall to others.

I was looking for a new set: recliners and couch. The staff were very welcoming the minute I walked through the door and explained where all the reclining furniture was. They were very helpful but not intrusive and answered all my questions. I placed an order and the process was very easy and the staff explained every aspect of it very well. We worked with August the sales manager, he was really fantastic. I haven't received my order yet so can't comment on that part but the in store experience was really good.

We had a really great experience at Ashley. I really don’t enjoy shopping, but August was fantastic. Really the whole team came together on a very busy Labor Day weekend. It was really great to see how well everyone worked together and how much everyone cares. August in particular is just outstanding. Thank you so much for making our purchase painless and actually fun :)

Larry was easy to work with!!! His customer service was amazing!!!!🤩

Our experience at Ashley store was amazing, we found the perfect couch we were looking for. Thanks to August who helped us throughout the process!!

Averie was excellent at helping us pick out a sectional! Very attentive and friendly!

August answered all of our questions - he was well trained and very personable. Store had quite a good selection of furniture at all price points. Enjoyable experience with no high sales pressure. Also good follow up skills.

Thank you for your help August best service , Best deals with everything!

August stayed late for us so helpful !

We highly recommend the Ashley store in Durham! Larry met us at the door and the service didn't stop there. After we found what we were looking for, he rang us up and loaded our rug in the car. He couldn't have been nicer. Thanks Larry, for making our shopping experience so smooth!

Emery was super nice and helpful with our bedroom purchase. He made sure we understood the pricings and was very patient throughout our process. Due to his service we are considering purchasing other items.

When it came to helping me with my purchase, Emery was fantastic. I truly appreciated the time and work put into completing everything, even if it took some time. Additionally, he's quite friendly and will take the time to clarify anything you are unsure of.

My salesman at the Ashley in Durham was Emery he gave us such service he was so helpful and patient not to mention he went out of his was to get us the best deal and he did and we bought a beautiful dining table and chairs. My future purchases I would go back to Ashley. He was friendly and went out of his way to help.

August was professional and respefull and frendly

August was amazing. Very professional and friendly.

August is very helpful for helping us find the couch we want. Highly recommended!

August did a great job helping us find a sectional that fit our needs. Willing to take calls and answer questions, he made himself available to us and made the entire process a lot less stressful than it could have been!

Larry was informative and easy to work with.

Larry was incredibly personable and helpful. My roommate and I had a wonderful experience.

Larry will take care of all your furniture needs, hassle free!

The experience was Awesome and I’m really happy with the furniture I purchased! Ask For Randall Hicks he was very knowledgeable and got me the perfect sectional and dining room table!!

Randall was excellent. Helped us find a kitchen table and tv stand for a great price. He even stayed a little bit later than close to ensure we were all set (Don’t bet on this). Great experience, definitely recommend!

Randall was Very nice and personable

August was so helpful and kind!

Listen if you haven't had an encounter of a lifetime then you haven't met Randall. He didn't bombard me as soon as I walked in the door. He introduced himself and allowed me to walk throughout the showroom without following my every move. Even though I was very limited with my information and conversation at the beginning of exactly what I was initially there for her was still persistent in his communication and delivery. The best professional salesman I've ever encountered cause these others out here just want a sale. Randall wanted to build rapport and assist me with my inquiries. He needs to train every salesman that gets hired I promise you the company will get nothing but 5 starsog they follow his instructions and process. I'm personally giving Randall 20 ⭐ because he deserves them all. We froze together in the showroom cause the air was on Antarctica however, I finally made my decisions and he printed out all of my quotes. Yes I had multiple cause I couldn't make up mind. He was very patient and observant not just that he's very knowledgeable about every piece of furniture in that showroom and if he don't know something trust and believe y'all about to learn and figure it out together. If you're looking for any furniture go to him he's the greatest. You'll get great customer service and great furniture.

Larry was helpful but not pushy. I walked through the store on one other occasion without purchasing anything. Second time around I knew what I was looking for and Larry pointed out the options for me. It was a seamless experience.

Larry was great!! Very fast and easy to work with.

We had a fantastic and easy time finding a couch for our new apartment together! Emery was kind, respectful, knowledgeable, and personable. We highly recommend Ashley furniture/Emery if you are looking for something new for your home :)

I recently purchased new furniture that I needed right away. I was able to explain what I needed and the price point i needed to be within. Averie was my sales associate who was knowledgeable of the product choices and pricing. She was able to get us taken care of quickly and professionally. Great Job, Averie!

I had an excellent experience at Ashley yesterday. From the woman who met us at the door to the sales person that joked with me as I rolled around the mattresses to the store manager that thanked us for coming in and giving them a chance to earn our business. Avery was so fun to work with. She was equal parts no pressure and great suggestions. Shout out to Brian and team for their amazing staff and easy to work with demeanors.

Emery gave exceptional customer service! He was knowledgeable, patient and added humor to what could have been an overwhelming process. Thank you and I’ll be back!

Larry was really a helpful guy. Helped me find what I need and get it done.

Thanks, August! He gave us great customer service at the end of the day on a Sunday. I really appreciated his thoughtfulness! Well done!

Randall was great!

When looking for items outside of your knowledge. It is always great to work with someone who allows the process to not be hard or uncomfortable. Thanks to Emery for taking his last work hour to still give full attention to the process of furniture hunting. Although, I have to continue to shop around... if you all are looking for furniture, go ahead and stop by. Emery, thank you for your patience and authenticity!

August was really nice, very patient , and helped us find the perfect furniture. He was also funny. We eventually settled on furniture and he finalized it all easily.

August provided outstanding service and secured us a great price on the furniture we needed. Highly recommend!

I hate to change my review, and I am very satisfied with my new chair, there’s just a few things that were a little upsetting throughout the whole process. The first thing was being told that the protection plan is $100 and that I get the money back at the end of the plan. The plan was actually $130, and I actually get the money back in the form of store credit, so I felt misled. Also I was told to go through a third party for delivery which they set up and made easy, and they told me it would cost between $150-175. Being only 15 minutes away from the store and the order only being one recliner, I assumed that the price should be on the lower side of that, but it was $175. Although I was not technically misled here, it still felt like an unethical sales tactic was used. The delivery person was very professional and respectful, but unfortunately his partner was out, so I had to help him unload the piece into my apartment. It felt like a very high price point for delivery considering that I had to help. I predict that Ashley will get on here and say that they are sorry about some of my experiences, but they don’t control the third party delivery. That would be very unprofessional of Ashley. They need to take responsibility for the full process of me getting my furniture.

Averie was a blessing to my bank account! She was honest quick and very kind the moment I walked in. She made my experience shopping for my room set amazing and I will for sure be back for more.

Came in today and got a bed thanks to Averie:)

Clean and organized store. Helpful and friendly associate Avery was very accommodating. Great price!

Worked with store manager August, who was great. We didn’t initially find what we were looking for as it had been discontinued, but based on our preferences, August found a similar style at a great price that we ended up liking more. Wonderful experience all around!

Randall did a great job helping us to find the perfect bedroom set. He showed us different options that matched our style and color preferences and would fit nicely in our space. We shopped at a number of other furniture stores, and Randall was the best salesperson we met. Next time we need furniture, we will be going back to Ashley’s and asking Randall for his help.

Great personality and listener...Larry did an Awesome job. We met on July 2 was unable to order chair it was discontinued but we keep hope alive . Came back July 7 and found one similar in addition found recliner and mattress.. Oh Happy Day it is.

August was great at helping us pick out a sectional today at the Fayetteville Rd location. All of the folks here were very friendly, and August helped us get a great deal.

August was phenomenal at helping us find a great deal on a sectional. Wonderful customer service and a personable attitude!

Emery made buying our first "real' couch a positive experience.

Emery was very helpful and supportive with helping us make a decision and was NOT pushy at all. Thank you Emery, we can't wait for delivery.

Thanks to Emery our 2-year search for a couch has finally come to a successful end! He was super patient and helpful!

Great selection and customer service, Randall our salesperson was amazing. He was very knowledgeable and helpful, we loved that we never felt pressured but was still there for all the questons we needed to be answered. Definately recommend Ashley Furniture

August was very kind, helpful, and knowledgeable. Thanks to him we were able to pick out a living room set we are happy with! Would recommend, thanks again, August!

Our sales pest was excellent. Friendly and very helpful. I will be back!

Larry was easy to work with! Come see Larry!

Emery took great care of us!

Randall was sups helpful! Thanks :)

Fantastic experience working with August and the team at Ashley Homestore! Also love their commitment to supporting meaningful charities!

Great experience shopping, found the right furniture. August cracked the perfect deal for us!

Emery was great and had a welcoming smile. He let us take our time choosing our furniture and was available whenever we were ready for help.

Brinda was awesome!! Super helpful and patient. Helped pick out the perfect couch. Would definitely recommend!!

Jesus is very knowledgeable and helpful!!

Randall was wonderful and helpful, made our buying experience very enjoyable!

Very large selection. I had Randal help me find exactly what I needed!

Mr.August is very patient and helps us a lot. We have a good experience in Ashley.

It was a great experience shopping for furniture at Ashley. Randall was so helpful and friendly during our experience of a bedroom set for our son and a dinette table/chairs. Thank you Randall.

Hi , we had pleasant experience shopping at Ashley with Brinda Thakore. She was really helpful and very patient. We bought our Isanti dining table set few months back and we love it , very much satisfied .

August was very helpful and kind. He was very informative

August is the best sales associate I have ever met! If 10 stars were available he would have received it !

Randall was patient and helpful and made our purchase quick and easy!

Brinda was very courteous, nice, & helped us with great enthusiasm. Will definitely come back.

August was incredibly helpful in finding the perfect furniture for my space. He listened to what I needed, offered great suggestions, and made the whole process easy and stress-free. Super friendly and professional—I highly recommend working with him!”

My experience with August was quick and smooth !

Larry made the entire process of buying furniture easy, quick, and enjoyable! We never felt rushed or pressured to buy; just offered friendly advice and suggestions.

Go see Larry!!

Great Service, Larry pointed us out to what ended up being the couch for us in our new home. Appreciated all his expertise!

Emery was super helpful! Love shopping here.

My wife and I brought in our daughter to purchase furniture for her new home. We worked with Randall who did an awesome job assisting our daughter in choosing her furniture. Randall was very patient, friendly and conducted himself very professionally, we also had fun with him. Everyone we spoked to in Ashley's were very nice. I definitely recommend anyone who comes into Ashley's in Durham to request Randall. He'll give you an excellent experience.

I worked with August today to buy a sofa for my new home. He was so helpful engaging and knowledgeable. He shared the information I needed and gave me time to walk around on my own also. 10/10!!

Randall did an excellent job helping me find a sectional for my living room. The moment I walked in the door, he greeted me with a smile and showed me pieces that matched the style I was looking for. He is patient and attentive. If you’re in the market for new furniture, Randall is your guy!

I came in the other day and worked with randall. He was a pleasure. Made my purchase experience a walk in the park. Will definitely be coming back.

A big thank you to Larry. He assisted me with ordering furniture for a relative in another state. Although he did not get credit for the sale. He contacted the correct store in that state and assured that the items that I viewed in the store was the same that I ordered. Larry once again thank you for all of your help.

Super helpful, friendly, helped us a lot financially!

Emery made the process easy and positive! Gave us all the information we needed and was open and honest on differences of furniture based on customer preference. Thank you for the help!

Very accommodating esp Mr. Jesus and Brinda! Thank you so much guys!

Muy buenas atención

Larry was awesome!

I’ve been in a couple of times and the team at this store has been amazing each time. Larry helped us out most recently and was really a ton of help, knew a lot about the products, helped us make the right decision instead of the most expensive decision, and left us feeling like VIPs! Really great experience and really HQ furniture for a reasonable price

We worked with Randall and had an excellent experience. His approach was not high pressure sales, which was a relief. He understood our needs and worked diligently to get us exactly what we wanted.

Larry was super helpful! Gave us space to shop, talk, and was ready when we needed.

Randall is super helpful … great experience here shopping for sofa sets.

Randall is awesome

Larry was incredibly helpful!!

Larry is the man

Emery & Deric both were very attractive to my needs. They are professionals at their jobs. 👍

Emery is a great guy! He helped my fiancé and I find exactly what we needed! He made sure that not only we knew what we were getting ourselves into, but also was extremely friendly, honest, and funny. If you head in, look ask for him. And if you're his boss, give him a raise please🙏🏾

Emery is great salesman 10/10 recommend! Very honest and attentive to making sure we have the best experience! He made sure we knew the details of the mattresses and even the cost and what we would be getting into! Great Guy , give him a raise

Emery was very patient with us on our bedroom suite journey and helped us with a purchase within our budget. He was also extremely knowledgeable on mattress selection. Excellent service.

Brinda was great to work with. She answered our questions and let us browse the store without pressure. We got a quote on a bedroom set but didn’t pull the trigger the day we were in. We were debating on a bed that wasn’t in the store but listed online. She called us a couple days later to let us know they had just gotten the bed we were looking at in. We went the next day to look at it. We opted to buy another set. She gave us options, pricing options, and no pressure to buy. She also held the price for us which was the Memorial Day pricing. It was truly a great experience.

Brinda was truly amazing. She greeted me immediately even to the point of making sure she she got my name and my brothers name that was with me. Love the professionalism and showing me all options that was available to me. This is my second time coming to this location and has never been disappointed. Thank you

Brinda was knowledgeable and friendly. An enjoyable experience

Brinda is the best. It is always nice when buying is enjoyable

Went shopping at Ashley over Memorial weekend and was helped by August. Loved his service and his attention to detail during our two visits to the store! He was beyond kind and knowledgeable. I will be coming back to shop with him!

Fantastic service. August was very professional, knowledgeable, patient, and helpful. I would recommend everyone who is looking for new furniture to put this location on their list of stores to visit.

Larry knew exactly what I was looking for. Within minutes found the right furniture. He gave me his personal phone number so that I can coordinate with him on delivery. It was an amazing experience! Thank you Larry! Appreciate you!

August was a fantastic sales advisor! He helped me pick the perfect piece for my new apartment! Top notch, first class!

Larry was great with helping us find the perfect couch to match our new house! He made the process really easy.

Larry was great! Smooth process left happy!

August and Derek were great to work with during my visit to Ashley. Professional, friendly, and gave me a good deal on my purchase.

Great experience. Got what I been looking for. Go see Larry on Fayetteville Rd Durham, NC store

Great customer service and understanding what we were looking for. Larry did a great job. The process to complete the purchase of the sofa took longer than expected. Would definitely return to Ashley Furniture. Updates on 12/17/25 bought a reclining loveseat and August did a great job as the salesperson. The buying process still takes longer than what seems reasonable especially since I was paying in full in cash.

Emery was so great in helping us pick out and order furniture. He was very knowledgeable on Ashley products. Jesus was also a big help as well! So glad to have visited and ordered with Ashley! Can’t wait for it to come in!

Great experience placing our order in the store, Emery and Jesus were extremely knowledgeable and very helpful.

Went to purchase a couch and had a very good experience. Randall helped us with our purchase and gave enough time for us and answered all our questions. We ended up getting a Cashton couch.

Larry was patient and he was very easy to work with. I got a great deal on a bedroom and living room set.

Brinda was great! She helped us get exactly what we were looking for as soon as we walked in the store! She was so personable and helpful!

Amazing help in getting what we needed!!!

I give this store a five star rating..Larry was excellent with his customer service skills and was able to assist me within a hour. The store is clean and organized.

My family and I had a great experience here! August, who helped us with our order, was very kind, resourceful and accommodating. He walked us through every step of the process. We will be back very soon!

Emery was fantastic! Very helpful in helping me find exactly what I needed for my dad!

Larry was great! Easy to work with!

I had a fantastic experience at the Ashley Store! When purchasing a bedroom set for my daughter. From the moment I walked in, Emery was welcoming, knowledgeable, and genuinely helpful without being pushy. The quality of the furniture is excellent—sturdy, beautifully designed, and just right for a growing child. Emery helped me find exactly what I was looking for—high-quality, stylish furniture at a fair price. I couldn’t be happier with the service and the products. As a repeat consumer, I highly recommend to anyone looking to furnish their home with style and confidence! I’m very satisfied with the entire process and would definitely shop at Ashley again. Thank you Emery, Brinda and Derric for being incredibly helpful and patient, taking the time to answer all my questions.

Emery was wonderful to work with, greates us when we came in, gave us time to look around and was more than glad to help us throughout our time in store.

I received a five star experience when I visited Ashley Furniture Store at South point Shopping Center. Larry French, an awesome Ashley Sales Associate greeted me as soon as I entered the store., with a warm and inviting smile. I appreciate being seen and heard, and not being rushed off. Larry was very courteous and extremely knowledgeable of the materials used to make the sofas.

Appreciate all your help and effort

Customer service was great! August was able to provide the product and service that was needed!

August has been phenomenal to work with. He is attentive, professional and always communicates effectively. I am purchasing outdoor furniture for my business and he has been available every step of the way- even when plans and design preference has changed!

This Ashley location is fantastic! August helped me find an awesome dresser and a great price and set up an easy and swift delivery!

We interacted with August Jones regarding buying sofa and love seat for our new home. August was very informative, helpful and patient to answer all our questions. He was great to work with. Visit the store and definitely ask for August.

August was so nice and helped so much! Definitely recommend talking to him about anything!!

Emery and his team helped us with choosing the right dining table and chairs for our home. They provided us with exceptional service.

Sold an Illegal Mattress - AVOID THIS STORE! FRAUD ALERT: Ashley Furniture Sells Illegal Mattress Then Refuses Refund** Location: Southpoint Durham, NC (7001 Fayetteville Rd) Purchase Date: April 28, 2025 Delivery date: May 06,2025 THE SCAM: 1. Sold us a Tempur-Pedic-style mattress WITHOUT REQUIRED LAW TAGS/SERIAL NUMBER** (violating federal law 16 CFR 1633) 2. Refused warranty registration due to their own missing documentation 3. **Denied return/refund** despite being unable to prove product legitimacy **PROOF OF BAD FAITH:** - Photos of tagless mattress (available upon request) - Store manager and Sales representatives admitting "we don't do returns" for non-compliant merchandise CONSUMER WARNING: Ashley Furniture’s "no refund" policy appears designed to profit from selling untraceable, defective products. #AshleyFurnitureFraud #TempurPedicScam #DurhamNC#

Larry was very kind, polite and patient. Come to see Larry! He can help you find what you need.

Super beautiful 😻 everything

August was amazing! He was so easy to work with and got me exactly the furniture I wanted. He is very knowledgeable and helped us to get the best deal. He opened the store for us to make our schedule work and was truly so kind.

August was super helpful with everything. 10/10 would go back.

August made the process of buying furniture easy and was very helpful. Great experience.

Amazing store the staff was welcoming and helpful. Especially Brinda. She no issues assisting us with whatever we needed and answering and questions we had in a very clear and comprehensive manner.

August was very helpful when buying furniture for my first apartment.

August was a phenomenal salesman. He was thoroughly and very helpful. Listened to what I needed and was able to get me in and out of the store efficiently.

We just purchased a couch from this Ashley location and were treated very kindly from all of the employees. Randall helped us out and was especially personable. He pointed us in the right direction without ever pressuring us and made sure we were happy and satisfied with our purchase. I will recommend this specific location to friends and family. Thanks again Randall!

We visited the store a couple of times and we were helped by Larry on both occasions. He was very helpful and answered all our questions. He made the process easy and made us feel confident we made the right purchase.

I had a wonderful experience shopping with Randall. He came rushing over to help me and it didn't take long until I found exactly what I was looking for. He was extremely helpful and full of energy the entire time. Would definitely shop here again!

Excellent service by Larry!

August was so helpful! Came in with a friend looking for some outdoor furniture and found the perfect table. He was so kind and helped us find exactly what we were looking for!

My experience at this place was very welcoming. Randall the sales rep was very professional. He was knowledgeable about the products which made my purchasing experience successful. His insight on on the items made me feel confident with my purchase.

Emery greeted us when we came in, left us alone to show, then took care of us like a professional, even tho we only bought something small. Excellent service. Personal and professional.

Emery made my sofa decisions easy! His “no pressure” personality and honest manner took the stress off and he helped me make good choices. Ask for Emery. I will!

This is the best furniture shopping experience my husband and I had. Randall is patient, attentive, and made a genuine effort to help us find a sectional, dining room chairs, and a dresser that we really love. His great sense of humor made time fly by, and we highly recommend visiting him at this location (Durham- Southpoint) if you need new furniture.

Randall and Jesus helped me find the perfect furniture. Great customer service!!

Very nice and friendly staff all around. August did a great job assisting me in my new bedroom set purchase. I highly recommend Ashley furniture for all your home decor and living needs!

I had a wonderful experience at Ashley’s Furniture Store thanks to August. They were incredibly helpful, patient, and kind throughout the entire process. I had a lot of questions and wasn’t quite sure what I was looking for, but they took the time to listen and guide me without ever making me feel rushed or pressured. Their knowledge of the products was impressive, and they made sure I understood all my options. Most importantly, their genuine kindness made the whole experience enjoyable and stress-free. I truly appreciate the level of care and attention they provided, and I’ll definitely be back because of the outstanding service. Highly recommend!

I had a very great experience at Ashley furniture. August took the time to explain the different options in the collection that I was looking at. He was very helpful in helping me make my final decision on which bed to go with. I give August a thumbs up and 5 Stars!

Brinda was amazing to work with! Super clear and helpful

Larry was very knowledgeable and I ask a lot of questions. He was great!

Larry is definitely an asset and very knowledgeable of the Ashley products

Great store and great experience with Larry! He is a very patient person and willing to take his time with the customer!

August was amazing !! I was able to purchase two nice bed sets.

Larry was Excellent customer service and he was easily to work with

August was very detailed also very acknowledged on products available, helped me find exactly what I was looking for at a great price!

Great People, they made me feel confident about my purchase.

Great working with Emery

Randall was a great salesman to work with and helped us find a great couch we love! Jesus was great as well in getting things all confirmed!

Brenda was amazing! Very helpful!

OMG! I have been shopping for a bed forever. I walked into Ashley Homestore this evening. Randall was a big help in helping my wife and me decide and purchase a big bed with the matching comforter set. 🩷 Thank you Randall!!!

Brinda and Jesus were awesome, fast and friendly service!

Bonnie & Deric are awesome! They helped me find my dream couch— we love it!!

Randall was very helpful with explaining the warranty and helping us get a good discount on the furniture. Thanks for the great service

Brinda was amazing from start to finish. Immediately introduced herself with a friendly demeanor. Walked us through the details and let us explore freely. Quickly would jump in to answer any questions we had. She was very helpful and enthusiastic and we appreciated all of the help on our new couch.

Larry and Brenda were AWESOME!!

Emery did a great job helping us find the perfect outdoor furniture. Thank you so much.

Appreciate your helpfulness

Great service from August and the whole team! Great place, also giving back to the community 👏

Randall was a great help today! Took a ton of time with us to make sure everything was perfect. Wonderful service!

Randall is one of the outgoing, amazing sales associates at this store. He was welcoming and friendly and helped us navigate options and went out of his way to help us get what we were looking for. He is definitely 5 stars. And honorable mentions to Derrick, Larry and August who were also incredibly friendly. The entire experience was a real pleasure!

Larry’s the best. Super knowledgeable and not pushy. He’s well informed on all products and sizes. Made things super easy with our sofa purchase!

Deric and Randall were a big help in getting me my new nightstand! Great experience, very easy.

August did a great job helping me a couch

August was an amazing salesperson, very knowledgeable and patient because we had specific needs for a sofa/loveseat. Will return to this beautiful store

Randall was absolutely amazing. He was polite, professional, helpful, and knowledgable. He provided the best customer service ever. I will definitely come back to Ashley for my future furniture needs and I want Randall to be the person to help me. 10/10 I recommend!!!

Randall was the best! He was very welcoming and attentive. He helped us from start to finish. I will be coming back to see him for all my furniture needs.

Randall helped me and my Wife find the furniture for us. Great service and very cool demeanor. Definitely will be back!

Brinna and associates made the experience. They were professional, knowledgeable, and so helpful. Thank you .

August and Deric were awesome making the buying experience painless.

August was absolute fire, he did a great job helping my wife and I with our furniture purchase and made sure we walked out with reasonable prices.

Had an amazing experience at this location, walked in and was greeted by Larry who then helped us pick the perfect dining table set. I will definitely be coming back for my bedroom set! Thank you Larry!!

Larry is amazing he help my daughters and me to select the proper dinning table that fit my daugthers needs. Please go and see him so you can have the same experiace I got.

Larry was super helpful and friendly.

Brinda was patient, pleasing and honest.

Great experience

Just bought a sofa from Larry and Brenda, great attention! I’ll absolutely recommend doing business with them!

Brinda was awesome and very helpful while we purchased our sofa. We had particular needs for a reclining sofa and she was able to guide us to the best sofa and price. We appreciated her time and thoughtfulness

I had a great experience at Durham Southpoint Ashley HomeStore! Brinda was super helpful, patient, and made sure I found exactly what I was looking for. She took the time to answer all my questions and made the whole process stress-free. Great customer service—I’ll definitely be back!

Randall provided excellent customer service and helped me purchase the perfect furniture piece

Larry is easy to work with and very helpful.

Larry was excellent to work with! Very knowledgeable and professional.

See Randall. The best sales ever. Great Service!!

Larry was amazing. Super friendly and knowledgeable. As soon as we walked in we were greeted with a smile and hand shake. Highly recommend this location!!

I had a wonderful experience at Ashley furniture. Larry was very helpful and accommodating. I will definitely come back to purchase from Larry again.

Larry was an amazing and knowledgeable salesman. He was entertaining, patient, and made the process enjoyable. I would shop with him again.

Bonnie was incredible, the way she took her time to show us around the store as we shopped and also guided my husband and I through the comfort test Her Customer Service was a 10/10🤗👌

Larry was great and easy to work with. Very knowledgeable and efficient!

Larry Help me to find amazing Deal

August was super helpful. Excited for my new furniture.

Bonnie was very helpful and knowledgeable of the furniture and locations within the store. Bonnie is also very professional and personable which is great. I would recommend working with her and would work with her again. Thank you Bonnie.

After visiting four other stores, we came back to Ashley Furniture because of Brinda's outstanding customer service and the great value we found. She was super helpful, patient, and knowledgeable, making the whole decision making experience easy and enjoyable. Highly recommend shopping here - ask for Brinda!

Brinda was helpful and very knowledgeable. Helped me find everything I wanted. Recommend going to her

I had an outstanding experience at Ashley’s Furniture, thanks to Randall! From the moment I walked in, he was warm, welcoming, and incredibly knowledgeable. I was looking for several pieces to furnish my new home, and he made the entire process seamless and enjoyable. Randall took the time to understand my style, preferences, and budget, offering thoughtful recommendations that perfectly suited my space. His attention to detail, patience, and genuine enthusiasm made all the difference. He never rushed me, answered all my questions with expertise, and even suggested creative ways to mix and match pieces for a cohesive look. Thanks to his help, I found exactly what I needed, and I couldn’t be happier with my selections! If you’re shopping at Ashley’s Furniture, I highly recommend asking for Randall—he truly goes above and beyond to make the experience exceptional.

Randall was patient, efficient and kind.

We had an excellent experience at Ashley’s. Randall was incredibly helpful picking out my first couch.

We had a wonderful experience at Ashley picking out bedroom furniture. Our sales woman Bonnie was super professional and very very helpful. She made the entire buying process a million times better. Thanks again Bonnie. You were awesome!

August was a super big help with purchases for me and my children! Highly recommend to go see him with your furniture needs!

Larry was a great in helping us get a couch. We were in and out of the store in less than 20 mins.

We found a super comfy great couch and Larry was great to work with! Overall great experience.

August was super friendly and easy to work with. He helped us get the best possible deal on the couch for our new home. Was patient with us and kept in great communication. Would recommend working with him if you need some furniture.

Larry was AMAZING to work with, very professional, and helpful. Will be back when it comes time to stock our next room!!

Larry took great care of us!

Larry was super helpful and made redoing our living room very easy. Super helpful when it came to outlining price and dimensions

I had a fantastic experience shopping for a bedroom set thanks to Brinda. From the moment I walked in she was incredibly helpful, patient, and knowledgeable about the different options. Brinda took the time to understand what we were looking for and provided great choices based on our needs and budget. We never felt rushed and felt confident in our purchases. The process was smooth and quick. We had never hoped for this quicker order process. Highly recommend Brinda and the Ashley Homestore (Durham) for anyone looking for quality furniture and great customer service.

I had an amazing experience furniture shopping, thanks to August and the team at Ashley! From the moment I walked in, they were friendly, knowledgeable, and genuinely eager to help. He took the time to understand my style and needs, offering great recommendations without being pushy. Their expertise made the entire process smooth and enjoyable. I left feeling confident in my purchase and excited to bring my new furniture home. If you’re shopping here, I highly recommend asking for August—he truly go above and beyond!

August was very polite and so informative! My friend needed help finding furniture for over a month and he helped him purchase it all in one night. Great staff as well.

My furniture expert Brenda was amazing, personable, and mindful of your needs.

Friendly and helpful we found just what we needed for our new home

Super helpful and friendly staff that weren't over bearing. Would definitely go again!

We worked with Brinda and the overall experience was fabulous. We first met her at the Cary store and chalked our furniture shopping plan. And then decided to meet her at the Durham store and execute the purchase. Brinda spent the entire day with us selflessly and made us having a seamless experience. I’d recommend everyone to visit this Durham store and work with Brinda. To be honest all employees were so friendly and supportive, I appreciate all of their hard work & a huge thanks for helping us!

Randall was a pleasure to work with, listened to what we were interested in, and gave suggestions. We are Ashley customers forever.

Randall was a pleasure to work with. Patient, pleasant and informative.

Randall was great. Made the process stress free and had a great experience

August was super nice and personable! Buying a chair with him was super easy, no stress at all.

Brinda was VERY helpful with my purchase. She’s so sweet. Please shop with her when you visit this location

Randall was professional, helpful, knowledgeable and funny. I appreciate him being so helpful as well with my purchase. I would definitely work with him again. Keep up the good work!

August was awesome. Very professional! Great personality. Very patient and kind. Even helped us with extra savings. I love Ashley Funiture!

Randall was very nice and helpful ☺️

I had a wonderful experience. Larry was a great salesman.

Stopped by and talked to Brinda! She was very knowledgeable and answered all my questions promptly and was very transparent! Very professional! I thoroughly enjoyed picking my furniture out with her! Thank you so much Brinda!

Larry was super helpful and patient with us as we chose a new couch, he explained everything thoroughly and was super amazing throughout the whole process - highly recommend working with the team at this location. They are all amazing individuals, Randall is especially cool!

Excelente vendedor...gracias por tu ayuda...

Bonnie and Deric was awesome.

Bonnie was outstanding. The store was clean, great options and Bonnie was able to walk me through it all. Thank you Bonnie and Deric.

Great experience with Bonnie and Deric!

Bonnie and Deric was a great help with explaining the different options on purchasing our next living room set.

Bonnie & Deric have exceptional customer service i really enjoyed working with them, not pushy but very informative, if you’re in the market for new furniture please look them up you will not be disappointed.

Bonnie and Deric were fantastic! Thank you.

Bonnie & Deric gave us an extraordinary experience!

Bonnie was so nice! Service was great! Thank you

Bonnie and Deric did an amazing job and gave me some great service as well 10/10

I would like to give a shout out to Bonnie and Deric for delivering excellent experience and customer service!

Bonnie did a great job helping with our new furniture

Bonnie took great care of us we are happy with our purchase

Bonnie and Deric are awesome!

Bonnie and Derick had been the best help I ever received in a furniture store

Bonnie and Deric were fantastic to work with. Deric was the GM and greeted us early which was a nice touch. Bonnie was extremely knowledgable and personable. They worked together on the figures to make sure we got the piece we wanted at numbers that work for our budget. We really appreciate their help in making this a fun experience rather than something to dread. Make sure to ask for the two of them!

August was such a great help with us getting our couch. From financing to finding what's available, he helped us get a great deal! Super helpful and friendly. 10/10 would recommend.

Larry was a great help, got me some great furniture.

Larry was very helpful and friendly! He let us shop at our own pace which was appreciated!

Brilliant experience. The store is well stocked, well organized, and brightly lit. Makes the shopping experience really positive. We were helped by August and Brinda, both were exceptionally knowledgeable and patient with our questions. They helped us find a really nice dining table set — to replace our 15 year old set which we had also bought from Ashley. Will come back here for future furniture purchases.

August and Brinda were very helpful with selecting a dining table set, brainstorming possible mixing and matching, and with the pricing of the final purchase as well. They were very courteous, respectful, and well informed. We had a great experience at this store and will highly recommend this store to our friends.

Larry was very helpful and great to work with!!

For a stress free furniture shopping experience go see Larry! So patient and kind. Great deal too.

I am so thankful for the patience of the sales team as it took me three visits before making a decision. I never felt coerced or rushed. August was extremely informative, laid back and guided me in thinking through options. The manager did the same and my final sale happened with Buinda. They always quality furniture as I am donating my previous furniture I bought from them seven years ago and it is still in good condition. Thank you and great team!

BONNIE! She’s da bomb! She knew the merch well and guided me towards what was the perfect piece for us

August was really helpful in finding us things, providing pricing breakdowns, and answering any questions we had! We bought a new bed and it was delivered and assembled within a week.

Brinda was wonderful to work with in finding the right sofa and loveseat.

Brinda was the best to work with. She helped us find the perfect couches for our new home. She was very informative with all the information we needed from start to finish. We are super happy and excited to the arrival of our new furniture!

August and Jesus were amazing to work with! They took really good care of us and got us to the price that worked best for us. Recommend!

Friendly staff, found what i needed.

August helped us select a sterns and foster mattress. He was an excelent store representive.

Amazing staff. Everyone is welcoming and helpful.

August, a very professional salesman helped us pick out the Emilia sofa. Transaction was quick and easy! A++

Larry was top notch and very easy to work with. Highly recommend!

Larry was great to work with!

August assisted me and he was very helpful. I found a piece of sofa & love seat online which is cheaper than the store price, but they made sure to price match it and deliver it faster than online schedule.

Larry is a very nice person and helped us a lot.

Worst experience I have ever had with a furniture company. Nothing but problems starting with very long delays with delivery to poorly trained technicians for setting up a bed to now having damaged goods I then had someone from service state they were replacing an item. I know this exact conversation was recorded. I then get a very stern and unconcerned service manager call me back and not only could he have cared less about my experience with my purchase he lied about the recorded conversation. Will never do business here again. Go to Rooms To Go. Much better customer service. I’m very disappointed in my purchase but much more disappointed in the customer service I received. If I could give 0 stars I would.

larry was very helpful, i got a very nice bedframe that he introduced me to

Had a wonderful experience with August and John .Willing to work with you if you’re willing to work with them. Highly recommended .

HFC August was awesome and understanding. He listened to our concerns, while being cognizant of our budget. He is an awesome saleman. I will be doing business again.

I had a wonderful experience in-store with August and Derrick. My on-line order was cancelled the day before and they were able to get the order back in the system and on its way! Thanks so much!

Larry was very helpful!!

Brinda is the best salesperson I've ever had the pleasure of working with. She's very knowledgeable abt the products she sells, and went above and beyond to make sure she answered all of my questions.

I had the opportunity to work with a lovely Brinda few days ago And she was an absolute Pleasure!! Me and my wife came into the store, looking for absolutely nothing but she changed my wife mind It made me spend almost $3000! Lol But I actually left my two piece next gen sofa & loveseat!! And if anybody’s reading this, I strongly recommend to ask for her when you walk through those doors of asked the furniture store Because it will be an absolute pleasure! Thank you again for everything that you did for me

John is awesome! Go see him.

John was super helpful!

I have been shopping at this location for the past 3 1/2 years and I have to say Larry is the man. He is a consummate professional and makes you feel welcome and appreciated. I will be a permanent customer. Thanks for all you do

John was amazing to work with! We ordered about a week ago, and the process went as smoothly as he said it would. We are loving our new furniture. Thank you!

Larry was very easy to work with! He made purchasing such a big purchase easy.

Easy to work with Lary very professional!

Really great experience! Super nice and come see Larry he’s the best!

Brinda was so helpful and I plan on going back to see her the next time I purchase furniture.

John Zaharris was extremely knowledgeable and helpful in educating us about adjustable mattresses. We appreciated the time he took with us to answer all our questions!

Shout out to the nephew August and he's manager Deric for the help with the new bed frame!! They we're great help made the process quick and easy!!

Went back to Ashley to purchase dining chairs. We worked with August. Once again we received superb treatment!!! August was patient and went above and beyond to help us find the style we were looking for. Excellence at it's best. Highly recommending to vist Ashley Furniture in Durham at Southpoint Renissance Village on Fayetteville Rd.

extremely helpful, very efficient and well-knowledgeable!! I would definitely recommend all for a professional and friendly experience!!

Great experience. John was extremely knowledgeable and quite helpful discussing the various bed options.

Come see Larry! Hear me when I say me and my family get the best customer service from him; in and out quick and we always leave satisfied. I can’t stress it enough; go in and ask for Larry.

Larry was amazing! He was so very patient with me and my worrisome sons who couldn’t make up their minds! Please go see Larry….friendly, professional and willing to help you walk out with every you want and need! I’ll be back for my couch and recliner 😉

August was very friendly and helpful during while I was looking for living room furniture. It was a wonderful experience.

August was friendly and professional and knowledgeable

We stopped by on a whim and had the pleasure of working with Jesus. He was great ... easy to deal with, not overbearing or intrusive (an experience we've had at other Ashley stores) and ridiculously helpful. We walked in looking to pick up a rug and, due to some insane sales, walked out with much more than that. I also wanted to mention how helpful Rahim was as well. He was a really nice guy, tremendously helpful and I enjoyed chatting with him while my wife was deciding what else we were going to try to fit into the car.

Me and my wife came in two weeks ago to look for a bed set for my two little boys, we had an amazing experience and would definitely like to shout out Brinda, she’s a great worker, mad funny and my boys thought the world of her. Keep up the good work young lady 👍🏾

Jesus was super helpful helping me find what I needed! Will definitely come back:)

Amazing collection of furniture and really professional customer service

I had a fantastic experience shopping for furniture at Ashley, and it was all thanks to Brinda. From the moment I walked in, she made me feel comfortable and listened to my needs. She was knowledgeable, patient, and offered great suggestions without being pushy. I really appreciated how she took the time to explain the different financing options and helped me find the perfect pieces for my home. If you're looking for excellent customer service, I highly recommend asking for Brinda!

I met Brinda while I was looking for furniture pieces for my sister’s new place. I received expert help and was able to get everything I needed on my list! Such a vibrant woman!

Brenda was awesome and took the time to listen to what we were looking for and to answer all of our questions...we were sold. Highly recommend her. Thanks Brinda!

Brinda was excellent in providing all the information and answering all our questions. We highly recommend her for any of your furniture needs.

Brinda was incredibly fast and serviceable while finalizing sale details.

August was an amazing help in getting us the sofa we wanted for a great price!!! He made it a great experience all around!

Larry did a great job helping us compare products and find the best sofa for our basement. Always great service at at Ashley

Larry was great

Great with John and August buying a bed

I bought a pillow. And I learned a lot. Great quality products Very knowledgeable staff Fantastic financing options I interacted with- August + Bonnie

Bonnie was so helpful and friendly. I told her what I needed and she showed me multiple options. I found a sectional that looks and feels great in my space. Since it was a floor model, I got a very affordable price. Very easy, love my couch!

Wonderful experience. Deric was so patient and helpful. I will certainly shop at this Ashley again for other furniture needs.

John was great to work with

John and Larry are great employees! John helped me find a couch for my first apartment and Larry helped my mom find her couch too! Thank you to them both.

I met Larry at Ashley briefly before Christmas and I was so impressed with his knowledge and professionalism that I returned weeks later ready to buy. He showed me only my items of my interest, without trying to sway my decision, allowing me to avoid that overwhelming feeling. Thank you Larry! We love our new couch!

August and John we're a very helpful. John was very knowledge with his product and gave us good advice of what type of furniture would go better in our bedroom to contrast the wall colors in our room. We were so happy with everything that I just ordered another bedroom set to pick up in a couple of weeks. So if you need a furniture stop by ask for August or John.

Stopped in to begin our sofa search… Brinda was easy to talk with answered all questions with a smile!

Bonnie was amazing.

Larry French was great!

Brinda was very helpful and informative today with us while we looked for some furniture. She was very kind!!! Thanks Brinda for all your help!!!

Jesus and the rest of the team were awesome. Very patient and understanding!!

We worked with Bonnie and she was very helpful! We got exactly what we were looking for and she was able to get our delivery scheduled quickly.

John was really helpful today and made for an awesome shopping experience for us today. He really helped us out and didn't try to oversell things to us, which is a very different experience than our experience at the Glenwood Ave store. We weren't pressured to buy additional services and after we purchased they didn't obnoxiously ring a bell. John seemed to really care about our experience rather than us being another sales number. We will definitely be coming back to this location if we ever need more furniture in the future.

Bonnie was great! Super attentive, great customer service! Great overall experience

John was a good salesman.

John was super helpful getting us a couch!

I'd had my eye on a recliner for about 3 weeks. My original purpose for going in the store was to look for kitchen buffets! As the consultant, Larry was showing me around, we walked pass the most comfortable looking rocker recliner I'd ever seen. I immediately stopped and sat in the rocker recliner and was sold! I visited the store and my chair two more times and on three weeks later I now own my rocker recliner! The folks at AHS were friendly and great to work with as the demonstrated true concern for each customer!

A huge shout-out to Bonnie at Ashley Homestore Durham. She would go above and beyond to see a customer walk out happy out of that store. She was immensely helpful and kept searching for the right fit for us until we found one. Thank you so much Bonnie and the store manager at Ashley Homestore Durham. We'll come back again for sure!

We have been loyal shoppers of Ashley Furniture for over ten years now. Our home is Ashley Furniture friendly. We stopped by Ashley Furniture off of Fayetteville Rd. today and had the great pleasure of meeting Jesus and Rahim. We stopped in to possibly purchase a large rug and ended up leaving with multiple rugs, baskets, pillows and other home good items that we needed in order to freshen and update our home. We were so pleased with the way they assisted us, because it meant logging nearly 20 items into the system and then all items had to be loaded into our SUV. We weren't expecting their help with that, but Rahim, rolled out the heavy cart and loaded up all of the rugs, taking them to the car and coming back to get the rest of the items and then loaded them into the SUV. Both Jesus and Rahim went above and beyond and were so patient as we kept finding additional items. They were both very pleasant and helpful and so easy to work with. Other employees working in the store also stopped by to say hello and happily shared in some friendly banter when things slowed down a bit for them. We have been loyal customers for a long time and today was a wonderful reminder of why we are. Thank your for all you did today Jesus and Rahim! Very appreciated!

Our sales associate Brenda was very polite, kind and professional. Brenda helped my wife and I pick out a few pieces of furniture.

Larry French, is an Awesome saleman. I enjoyed my working with him. He really did an awesome job. Love my furniture

John gave us a great deal and made us laugh along the way! Buying furniture was fun instead of the back and forth you’d get at something like a car dealership or even other furniture stores. Thank you so much John!!

John’s the man - let me walk the store without interruption and was an awesome help when I had questions that needed answering. Highly recommend

Bonnie’s the purchase experience wonderful and pretty quick! Looking forward to getting our new furniture soon!

Deric welcomed with a warm enthusiastic spirit right when I walked into the store and worked very patiently with the purchase and made the whole process very seamless and I was very happy with the whole customer experience. Definitely coming back again.

Larry helped us out. He was great! Not pushy at all, but very informative and knowledgeable. He even helped me move furniture around so i was able to actually see what it would look like vs imagine.

Good service, went far and beyond made my buying process easy for me.

Burt and the team at Ashley in Durham NC are awesome! After being displaced from Florida to North Carolina following hurricanes Helena and Milton, they helped us get situated in our new place. Thanks guys! You’re the best! A pleasure to work with!

Larry was very easy to work with. Suggest you ask for him.

Larry F. was wonderful! He helped us find what we needed and answered all our questions

Thank you to Larry for helping us out with our new dining room table! Professional, courteous service and very helpful throughout. We’ll be back!

John was awesome. Very helpful.

Great experience working with John Z!

John was easy to work with and very helpful.

Great Experience with John and Larry. Will come back for my other needs 🙂

Wanted to send a shout out to Bonnie on the Ashley crew and also the experience for purchasing furniture. We came in with a pretty good idea of what we wanted, and Bonnie walked us through lots of great options and walked through more of what we wanted so we grabbed the perfect piece. Bonnie was very knowledgeable of not only the various pieces we were looking at but of other considerations for the entire room and showed complementary items that matched our style. But in addition, the whole team was very helpful throughout the experience, would recommend!

First time moving into a new apartment and my first time buying a couch and Jesus was pleasant to work with! He explained everything in full detail and kept the conversations fun and interesting!

Bonnie was the best! She was super knowledgeable and very helpful with everything we needed! She is great!

Bonnie is very helpful and patient

My husband and I close on our home this month and we decided to select furniture from Ashley’s. Throughout our process of selecting pieces we were very indecisive about what we wanted. However, Mrs. Boonie was always there to help us sort everything out. We are very grateful to have had her assist us. Whenever we are ready to shop for more pieces we would definitely love to work with her again. She is very thorough and patient. Love her!!

John made the process of finding and purchasing our bedroom furniture seamless! Very helpful, knowledgeable and accommodating. Strongly recommend!!!

John was very helpful and professional. I will return for more furniture in the future for sure. John thanks again for a great experience.

Bonnie was wondering !! Very knowledgeable and she helped us make the best choice.

Deric helped us find a couch for our daughter’s room, and from the moment we walked in he was personable, relatable, and great to work with!

Great experience! Larry and the rest of the team were very friendly and helpful. Checked in as we looked around, answered a few questions as we looked, and let us peruse to find what we wanted without being overbearing. Checkout process went smoothly and fairly quick.

Came to the Durham Southpoint Ashley store to look at some furniture. Bonnie was simply amazing! She is professional, knowledgeable and helpful. We ended up getting several pieces of art, accessories and will be back for all the furniture. I highly recommend shopping at this store and ask for Bonnie and John (manager)!!

John was awesome

John was very helpful with finding our stuff glad to have somebody to help u understand ur purchases and make u have a pleasant time

John was very helpful. Thank you

John provided excellent customer service and made the whole process relatively painless!

Larry was excellent. Come see him at the Durham location.

Larry was easy to work with! Come see Larry!

Great help, processing of order and very polite employees

We had a really good experience! John was considerate and patient. Will definitely come back to this Ashley location again for future purchases.

Ask for Larry! He was definitely a pleasure to work with.

I just purchased a bedroom set today Ms Bonnie was my sales person who was very professional and patient ,Friendly.I give her a 5 *😊

Thanks John, helped w/ picking out furniture and answered my many questions

Jesus was awesome here! Super patient and helpful and we bought a few great finds for our new home

We purchased a dining table set and power reclining sofa from here. John Zaharris assisted us. He was amazing, will definitely recommend.

John was very helpful in helping us with choosing the furniture for our new home.

Larry and Jesus were AMAZING. I have visited 3 mattress stores and went specifically with this Ashley location for my large purchase solely because of Larry. Jesus was also very helpful and kind.

Bonnie was awesome, she went above and beyond to make sure that i was satisfied with my purchase ! And i am extremely satisfied with my experience here 10/10 ! I will 100% be returning for all of my future furniture needs!

Jesus was really helpful when we bought our couch from Ashley Furniture in Durham. He was very professional and assisted us in getting a fantastic deal.

I had a great experience with John while furniture shopping at Ashley. He was knowledgeable, helpful and really listened to what I was looking for. The furniture I got is fantastic and I'd definitely recommend John’s assistance.

Larry was easy to work with and gave us a deal. He was also very patient with our many questions. We are excited for our bedroom suite to arrive! Go see him!

Super helpful and I'm happy with him willing to make the price right!

Larry was easy to work with

Great experience today. John Zaharris was wonderful and very knowledgeable with our selection today. Can’t wait for our return visit.

Come see larry at this location! Great to work with

Larry was super helpful and made it a smooth process.

Working with Larry was great - he was friendly, easy to work with, and thorough in his service.

Jesus who was working at the Durham store by Southpoint was great! He answered all our questions and went above and beyond to make sure we bought exactly what we needed for my mother-in-law and a great price! Thank you!

Larry was great! Found my perfect dining table in less than an hour. This is an awesome Ashley location!

I came in looking for a few pieces, mainly two specific sectionals. John found me at the front + greeted me. He let me peruse the store + came to check on me several times, but not in an annoying way. He got me a great deal on two piece sectional and helped me choose between a few other pieces. I found the perfect sectional for my bonus room & John made the experience stress-free.

This experience was UNMATCHED! I had stellar customer service and I was greeted with warm smiles! Thank you all for an excellent experience!

John was excellent and provided awesome customer service.

John Zaharris helped us so much with our furniture shopping and gave us a great deal! Thanks so much!

Larry was great! Super easy to work with, not pushy, great customer service

We had a great experience buying a bed during the Veteran's Day Sale! John was very helpful to us and only showed us beds that were within our budget, no questions asked or trying to get us to buy other items that we didn't need.

John was extremely helpful and made the purchasing process super easy and straightforward. Thank you!

I went to Ashley store in Durham to buy a couch. Bonnie was so patient with me. She is very knowledgeable and wanted to make sure I had all the information I need to make a good decision. She looked up so many options online and not just what’s on the floor. Thank you so much for helping me.

Bonnie was nice and very knowledgeable and helpful. However, I ended up cancelling my purchase. Not because of Bonnie, but because of the financing company koalafi. Koalafi requires payments twice monthly. Additionally, there is a delay with the delivery. In my opinion, it takes too long to receive the furniture. After reviewing the paperwork more closely at home, I decided against the purchase and I called Koalafi and Ashley Furniture and emailed Bonnie. Good luck!

Larry was awesome to work with!

Brian made this experience Simply Amazing. Stop by and ask for him, you won’t be disappointed. Thank you Brian.. I LOVE our new Sofa, mirrors and candle holders!!!!! You are great! From the store to our home.

The South Point location in Durham is absolutely amazing!

Larry was amazing & very nice to us ! definitely 10/10 recommend!

Had a great experience with Larry, was incredible to work with. Definitely ask for him to work with.

Got a great couch and John was very helpful!

I had a great time working with Larry to buy my new couch!

Great experience- Larry was awesome. Very helpful, professional, friendly + we scored a good deal. When you go to Ashley Furn. Fayetteville Rd. Ask for Larry!

Larry French was great to work with! Thank you!

Janina was awesome. She knew her information and was very patient with us.

Larry was great to work with. Highly recommend. If you buy a mattress, they’ll donate a mattress to those affected by Hurricane Helene in Western, North Carolina.

Thank you Larry for your professionalism and help with placing our order!

Jorge was great!

Jorge was very helpful & thorough!

John is the best will be back

JOHN WAS AN AWESOME SALESMAN. I WILL BE BACK FOR REPEAT BUSINESS.

Janina was assisting us and she was really amazing and very sweet throughout our shopping

John is the best!! I just spen 18k at once because he was so helpful :) go john go

Larry was a great sales guy! Very informative and knew his product! Great Job Larry! Look forward to doing future business with u!

John was very knowledgeable about recliners. I told him I was researching recliners for a possible purchase at an Ashley store in VT. He spent a lot of time explaining the differences and the quality of the different manufacturers. If I was in the market for a recliner or other furniture, I would trust John's opinions and help in the purchase. He was very friendly as well!

John was very helpful and informative in helping me decide which bed to go with. If you ever need help with bedding ask for John!

Jorge was so great to work with. Very knowledgeable and helpful service. Thanks Jorge!

Larry was phenomenal. He walked me through the store several times while I thought through my choices. He was patient, friendly, and extremely helpful. We'll definitely be back!

Ebony was such a a great help for us finding our new couch!

Ebony was great and got us exactly what we needed!

Larry was very professional and provided great customer service!

From the moment we walked in, John was super nice and was able to help us with my order. Excellent customer service!

We worked with Larry and it was fantastic. At no point did we feel pressured to make a purchase, and we still walked out with the best deal. Highly recommend this location and working with Larry!

Larry was fantastic and easy to work with. Heard our concerns and needs and made a great experience happen. Ask for Larry when you visit!

We recently purchased a mattress and couldn’t be happier with the overall experience! From the moment we walked in, we were greeted by friendly and knowledgeable staff Bonnie and Ebony who took the time to understand our sleep preferences and needs. They guided us through various options without any pressure, ensuring we found the perfect mattress. Overall, this was a fantastic experience from start to finish, and we highly recommend purchasing a mattress from here if you’re in the market for one!

Bonnie was so helpful with the purchase of my couch! I needed one fast and she was able to find one that fit my needs!

Jorge was very helpful. We were able to make a purchase very quickly.

Jorge was very helpful but still gave us space. We will be back to look at other pieces.

Jorge was fantastic to work with!

Our Ashley visit was great. Bonnie was very helpful, friendly, and pleasant to interact with. Ebony was awesome all. Had a great experience.

The experience at Ashley Store in Durham began with a friendly and welcoming greeting from Ebony. We then continued to explore the store for the item I needed. She respected my specific needs and what would work for me. Ebony listened and attended to my desires for the look and feel in my home. When we started considering options she patiently worked with me and made the process a full and easy one. I am so pleased with the choice I made with Ebony’s skilled assistance. She is knowledgeable, kind, and efficient. I’d gladly work with Ebony again , and plan to, for my furnishings needs.

It was great to have Janina’s support with this purchase! She was so thorough and knowledgeable, and patiently took us through the details of the products and costs. It helped us navigate a big decision! Thank you so much, Janina!

Jorge made the process of getting a new sectional simple and painless ! Will honestly be coming back here for future furniture.

Ebony was great! A goddess of the earth!

Ebony was amazing. We came back and asked specifically for her to help us out with our furniture.

Larry was very helpful, knowledgeable, and easy to work with.

I had a great experience at this store. John was super awesome and helpful. 10/10

Janina was absolutely amazing!!! I wish I could rate her 100!!!

Customer service was great! My initial sales associate was Larry , but when I returned he wasn’t available. Ebony assisted me and she was very friendly and courteous! Now I’m waiting for my delivery!

Janina was amazing and clarified all my questions in a very friendly way

Larry was a wonderful asset to my furniture buying experience. I was moving to NC from Nebraska and needed living room furniture. Working over the phone, Larry not only helped me with my furniture choice, he made sure to follow up with me after the furniture was delivered. The love seat was damaged when it was delivered but Larry helped me navigate a return and to purchase another. I will always buy from Larry due to his professionalism and caring attitude. .

I was in the store last month and Bonnie was very friendly and a great help showing me the things that I was looking for.

John was super friendly and willing to help negotiate pricing. Quick and easy shopping

The people were very nice and Ebony that took care of us was really nice and knowledgeable and cater to all I need and we thank you

Great costumer service !!

Bonnie was very informative and delightful in sharing tips to save us money, explaining financing resources, and ensuring our satisfaction with our purchase.

The sales manager, Ebony, was a great help from start to finish. Her customer service was above and beyond, and honestly what made us buy from Ashley instead of anywhere else. If you’re at the Durham store ask for Ebony she will definitely take care of you. She will treat you like family and not just another sale.

Ebony was fantastic she was so helpful and patient. She was kind and not pushy at all. Thank you Ebony!!!

Had a great time with Ebony. Great customer service!!!!

Jorge was very friendly and helpful without pushing us into a sale. We'll be back soon to finish furnishings the new house!

John was superb!! Absolutely amazing salesman, helped me and my best friend find herself a lovely little bed set. Absolutely brilliant!! Thank you John!!!

ASK FOR JORGE!!!!! He is the most kind person and employee!! He will make sure you get the best deals without trying to over sell you. He made my furniture shopping experience amazing. Can’t wait to furnish my home with his beautiful suggestions :) thank you Jorge!!

Bonnie was great! Super patient and helpful.

Janina was very helpful!

Janina was so great

Larry in the store is great and easy to work with and he makes you walk away with the best quality

Bonnie is very dedicated to her job and was Very helpful to me today. She has alot of patience and desires to make customers pleased with their purchase. I look forward to allowing her to help me with another purchase in the future.

Ebony was very helpful and easy to work with. I would do business with her again.

Larry was super helpful!!

Ebony was amazing she was very helpful she helped me find what I was looking for and I wasn’t in the store for more than 30 minutes. Great customer service very pleased.

EBONY WAS AMAZING!!! Very professional with quick and easy service!!

Ebony was great! She helped us with our couch and to get the best deal possible. It was fast easy, and no pressure

Larry was most helpful and friendly! Definitely ask for him whenever you need help at the Durham location!

Ebony Lee handled all of our questions and requests and did it like the professional that she is. It was a very simple stress-free visit. Thank you Ebony!

Bonnie was very helpful in making suggestions for my decor. She was very friendly and professional. I hope to work with her again!

Larry was extremely helpful with our search for a breakfast table and chairs. We found exactly what we were looking for. He even took the time to find alternative chair options that was right for our family. We will be back for future furniture needs. Thanks Larry!

Jorge is the GOAT! He got us the perfect couch for a great deal!

Gorge was so helpful finding me a couch that fit my needs and was in my price range!!! Highly recommend

Just get some furniture from Ashley in Durham, Jorge was the person to help me out. Had a nice experience, Thank you.

I bought Altari sofa. Jorge did a great job explaining the options and features.

Bonnie was fantastic at helping us find all the furniture we needed, and very knowledgeable about every furniture piece they had on the floor. I will likely be going back to make a second purchase, because I found even more furniture I was interested in. Very helpful place for furniture shopping!

Bonnie was incredibly knowledgeable and helpful! she definitely knew her stuff and was very sweet

larry was excellent customer service helped us out so much above and beyond .

Larry was very helpful and informative. We are happy with our purchase of our new bed, couch and box spring.

John and Janina are awesome. John is such an expert on sleeping.

Ebony was amazing at making buying a couch an easy process, and fast too.

Thank you Ebony for your phenomenal service! You went above and beyond to make sure all of my concerns were addressed and I was able to make a seamless purchase. I highly recommend Ebony!!!

Ebony was amazing, she went above and beyond to make sure I received everything I needed!!! Thank you so much for making my experience so memorable!!! I am completely satisfied with my purchase!!!

Came into the store to purchase a dining room set. Browsed the store and stood by the desk for 15 minutes. No associate around to complete the transaction. This store lost a sale due to no one being around to discuss the sale.

John was so helpful in helping us find nightstands and a kitchen table. He knew what colors would be best according to our kitchen colors. And he made sure we could visualize the furniture in our home. He asked all the right questions and didn’t follow us around the store.

I just purchased a beautiful sectional Sofa from Ashley Home Furniture. I was helped by John and he was extremely helpful and knowledgeable on the product I was purchasing! Definitely worth a visit!

Ebony was super nice. She was very helpful. We got a great deal on the Labor Day sale! So happy with our purchase.

Ebony was amazing, she’s so nice and very knowledgeable.

“DO NOT EVEN VISIT” this store. We met the Worst store Manager ever in our life who is VERY VERY extremely rude to their customer if you are not buying the product right away from them. We bought house and in order to make it “HOME” , we are looking some good but affordable furniture and in order to do that we are roaming from store to store to get good affordable stuff as Money don’t come that easy. Is it wrong? We almost liked one sofa set (cost :2000$) which we were about to purchase so obviously we have to ask questions and search for the similar items. But guess what, you can do this in the store. We were in the store at the closing time but was in middle of the discussion with one item with salesman. And since i know, how hard it is to stay in the store after closing hours so we kept saying the salesperson that we are LEAVING , we will come tomorrow to continue the discussion but he only insisted us to stay 10 more min as it is ok . Oh My God, the behavior of the store manager was like if he was high at that time, he was not ready to listen any word as we have wasted his time by staying in the store after hours(which his salesman only forces us to stay) and then that Manager literally pushed us away from the store door like we have done some crime there. Worst person ever I met. Even I had my child with me, and it was raining heavily outside but WHO cares. Never ever going to visit this or any other Ashley store because of his behavior. “GROW UP MAN and START RESPECTING HARD Earned Money and Customers visiting your store.

I am just finishing shopping and I enjoyed my experience. I worked with Janina. Janina was so patient and understanding. I was able to price match from the online store. I would shop here again. She made an overwhelming experience very calming and I hope every shopper gets lucky to work with her.

Purchased a purple mattress with Bonnie. Enjoyed working with her

Larry provided exceptional service from beginning to end and was very patient as I decided on a living room set. Not only was he knowledgeable, but very helpful in providing options to review. Thanks again!

Janina very good customer service and so helpful.

John is an amazing man/salesmen he was very patient and knowledgeable about the product.

Great customer service from employees to management. John and jorge were great! 5 starts

John made the whole experience so easy and efficient. We managed to find everything we wanted in one quick trip and even got to schedule our delivery to coincide with our move. Definitely would recommend Ashley to anyone looking for new furniture!

Bonnie was kind, helpful and patient. Thanks so Bonnie!

Larry was very knowledgeable and helpful in selecting our furniture. He took the time to answer our questions to make an informed decision on our purchase.

Larry was a huge help to us!!!

Ebony is a sunshine on a rainy day! I was very indecisive about my furniture choice. She was so welcoming from the moment I stepped in the door. She is knowledgeable about the prices, sales, furniture measurements, and decor options. She was an excellent sales rep that felt like family, thank you so much Ebony for helping me today, you are a heaven sent angel 😇

I usually don’t write reviews but after my experience working with Ebony I had to. The patience and attentiveness went beyond anything I could have expected walking through the doors of Ashley. Make sure you ask for her if you need anything!

Gracias ebony! La mejor de mucha ayuda, increíble el servicio, la paciencia volveré para las próximas compras m! Gracias!!

I recently had the pleasure of working with Ebony at Ashley's Home Furniture, and I couldn't be happier with the experience! From the moment I walked in, Ebony was attentive, knowledgeable, and incredibly helpful in finding the perfect pieces for my home. She took the time to understand my style and needs, offering great suggestions without ever being pushy. Her expertise made the entire process smooth and enjoyable. Thanks to Ebony, I found exactly what I was looking for, and my home looks amazing! Highly recommend visiting Ashley's and asking for Ebony if you want top-notch service and a great shopping experience.

In the process of my relocation, buying furniture was not something I was looking forward to but Ebony made me feel right at home and helped me find the perfect set for my new home! If you’re going to this location, ask for Ebony Lee! SHE IS AMAZING!!!!!

Ebony helped our family find the best fit for our new house

Great experience with John Z!

John Z was very helpful, knowledgeable and patient.

I had a great experience in the store. Larry was patient and knowledgeable. He didn’t try to push anything unnecessary on me and explained everything simply and to the point. I will definitely be back to this Ashley store in the future

Janina Spencer, our sales consultant, was most helpful in helping us select and purchase a dining table/chairs and server. She was very patient and worked hard to meet our expectations. We would recommend her highly to anyone looking for someone who can offer a personal touch with knowledge and professionalism.

I was looking for a couch and Bonnie Roberts pleasantly greeted me upon walking into the store. Bonnie helped to identify the more modern couches and direct me to the proper area of the store where couches of most interest to me were located. After a bit of testing, I determined that I liked a couch, but I was not sure if the couch would fit in my living space. Bonnie got a tape measure and helped measure the couch dimensions, ensuring we had all the right information needed to make a purchase. It turned out that the couch was a bit too large, so Bonnie was able to customize the couch for my living space. The couch was modular so this worked out well. I enjoyed my experience at the Ashley Furniture and highly recommend working with Bonnie! She was also able to move the delivery date from late September to late August (almost a month earlier than initially expected). Thanks for all of the help, Bonnie! Looking forward to the new couch.

Great experience buying with Bonnie, she helped us find a very comfy swivel chair that fit our needs at a very good price and went above and beyond to find any discounts that we qualified for.

Larry was a great help on helping my bro get exactly what he needed excellent customer service.

Great experience!! Larry was great! Thanks for everything!

Ebony is very knowledgeable and friendly. A great team member.

Bonnie at Ashley Furniture in Durham was so helpful in puchasing our cocktail table with lift top. Bonnie was so professional, showed us other styles/options and even checked that we could reverse the lift mechanism. Bonnie made the purchase super easy.

Bonnie was fabulous. Very helpful. Great experience!

We looked at several stores AND the marketplace for weeks and Janina got us the table we needed it minutes! TY

Ebony had me in and out in no time. Purchase and customer service was amazing.

Swung by and was primarily looking around, John was great to deal with and didn’t hover and just let us explore on our own but made it clear he was available for questions and was was easy to find at purchase time. Decided to get a couch, easy and quick process.

John was super helpful and amazing with helping me choose the best choice for a sofa! He is truly the best!!!!

Larry had great customer service. Please go see him for all your needs.

Bonnie helped us choose furniture for our new home. She was knowledgeable and patient and made the whole experience enjoyable. Ask for Bonnie 😊

Larry French was so personal yet professional! He helped us so much! Stop by and ask for Larry

Larry was so helpful! He helped me figure out how to get the items I want in another location. Whether you’re looking locally or for a move, I highly recommend!

Had a great experience with Janina. She helped us with a great mattress demo and helped us get a great deal on a sofa we wanted.

Jorge was very helpful, informative and went out of his way to ensure I got what I was looking for. He was very friendly and a pleasure to work with! 10/10

Ebony was wonderful and very helpful. Great experience.

Just bought our second couch from Ashley furniture and have had a great experience both times!! Janina was awesome and helped us through the whole process! She gave us all the information we needed without pressuring us to make a purchase and even price matched a sale that was happening on the website. Would recommend!

Ebony was great!!!!

Nina was so helpful and patient. When I told her my vision, she was able to identify pieces that were exactly my taste. She also helped me stay in my budget. Very happy with my experience.

Quick service. Good value. Thoroughly informed about options.

Ebony was extremely helpful and answered all of the many questions we had regarding to the furnitures we were purchasing for our daughter’s room. Whenever I need to buy something for her home I will definitely look for her again.

Bonnie guided us in selecting the perfect sofa bed and adjustable bed base. She was knowledgeable about the products and took the time to explain the differences. We were able to experience the different adjustable bed bases and did not feel rushed to make a decision. Bonnie applied all discounts available and we were happy with the prices we paid. Thank you Bonnie.

Had the great fortune of working with Larry! Very thoughtful with a profound understanding of the equipment in the store. Also, made a point to make sure I found what would be best for me and my budget. After speaking with the floor manager John, it quickly showed that this store is very well run through and through. Very glad I walked in and was able to meet and greet both as well as learn more about available options for my family and myself. Very grateful and appreciative.

Jorge was very helpful and not aggressive to make a sale. Let us look around by ourselves without any pressure.

Awesome service. Very well customer support

Bonnie was a great person to work with. A great attitude and didn’t stop until I got what I wanted. I would recommend her anytime!

Great customer service with Larry! Larry will help you with a smile.