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Ashley Store | Fayetteville, NC 28314
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Fayetteville, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Fayetteville, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Shopping at Ashley Furniture in Fayetteville was such a pleasant experience. We were assisted with southern hospitality at its finest and want to give a special thanks to Holly for her patience, kindness, and helpfulness!
We worked with Anna She was polite and listened to what we were looking for and advised on what would work for our needs.
Ken was great!!! Thanks for all the help - we appreciate you!
Go see Amirah at Ashley Furniture, not only do we have the same name, but she was an amazing sales rep. Very knowledgeable, patient and not to pushy. She gave us our space to look and also help with any questions we had! But from Amirah, you must ask for her at the door!
Ken really helped us, we didn't know anything about buying and we really had patience with us , definitely recommend
We had a great experience with Ken!
Ken did a great job, Amazing experience
helpful staff
Malinda did a good job. She was very helpful .
Ken Wilcox helped me find a couch I have been looking at online. He was informative without over selling.
Our sale rep was Amirah Very patient and helpful she will work with you and get you what you need
Phil made the whole process so easy! 10/10 would recommend shopping at this location!
Anna was awesome! Great personality… very knowledgeable… long tenure with Ashley… didn’t try to sell us something we didn’t want! Great experience!
Kenny was amazing. I loved him so much. He gave me a sleep test on the new tempurpedic mattress
Our sales rep Ken Wilcox was awesome. Very knowledgeable and helped us with several options. We will be back to buy as soon as we get closer to our close date for our new home
Holly she give me a great service in July 9 2024.keep it up Holly
Ali was a great help and assisted us on getting the perfect couch! Can’t wait for it to arrive at our home!
Ken is the man!!! I gave him all lemons and he made lemonade!!! He did a great job of informing me about the specials and giving me space to think about what I wanted. Then, he went above and beyond to assist me with My Ashley’s card. Well, he did all the work. Due to my negligence, I wasn’t prepared. However, Ken was ready to do what was needed, so I didn’t have to leave and come back. I highly recommend, asking for Ken, when you come in!!! He is the deal!
Ordered bedroom set in May 2024. The headboard was scratched and we were told another one would be delivered. Ok cool, no worries things happen. On the next delivery, the headboard was broken, we were told another one would be delivered. On the next delivery the headboard was damaged again, we were told another one would be delivered. On today’s delivery, there were no screws to put the bed together, and guess what…we were told another one would be delivered. When talking to customer service they say I refuse delivery…umm yea I purchased a new bed, not a damaged one or one that I have to make sure I get parts for, then get someone to set it up. Ashley has declined. This is definitely the last time I purchase from this company.
Amira Williams was so helpful, efficient and friendly. Our visit was very successful. Thanks Amirah
All the staff was nice and friendly. Took good care of me and helped me get some pieces for my new home.
Ms Andrea, was awesome and helpful I couldn’t have asked for a better sales associate. I also met the interior designer, I don’t remember her name but my kitchen is going to look lavish and luxurious while shopping on a budget.
Awesome shopping experience with Dillan! He was knowledgeable of the current inventory and location through out the store and professional! He was hasty or aggressive! We purchased home bedroom dressers! We will be back for outdoor furniture and lounge chairs! Thank you Dillian!
My experience was amazing. Holly helped me find my dream couch for my new place. She was wonder and wasn't pushy about anything. I told her what I was looking for and boom she hit it right on the nosey!
Anna Marie was absolutely the best to work with!! She introduced herself, pointed us in the direction we needed to go and then left us to wander the store and look around. She was always available for any questions we had and knew what she was doing. This woman is a selling point at Ashley to get me to come back!
Holly was AMAZING. My family and I definitely enjoyed her. She was very patient and took her time with us. She allowed us to browse without hovering over us but kept checking in to make sure we were good. Enjoyed her customer service.
With the help of the friendly, knowledgeable sales associate, we found exactly what we were looking for.
Adrian was a great help with me today on buying a couch. Thank you for assisting me.
Holly was very helpful, patient, professional, funny and informative on the furniture I’ve looked at. She was exceptional as a seller. Her communication, and willingness to go the extra mile to help me was definitely mind blowing. I’ve appreciated the service and I’ll definitely be coming back.
When I went to Ashley with my sister to find a new sectional Holly worked with us and she was amazing. She was very professional, kind, and helpful and definitely will ask for her when I come again!
my girlfriend has to help the delivery guys get the couch up the stairs. they did not connect all of the electronic features of the couch and they will not return my call about getting it connected. will not buy from Ashley again
Phil was extremely helpful, and patient with our indecisiveness while we made sure we picked out something we really liked. And helped us with the financing company.
Very helpful!
I had a great experience at Ashley Furniture in Fayetteville. Holly is a great sales Rep. She goes above and beyond to make sure you get what you want. Very knowledgeable and helpful. We love our new furniture. We received it when promised. The communication was great from start to finish.
We had a wonderful experience at the Ashley Morganton Rd store!! Ken gave us phenomenal customer service from the moment we walked in the door. He was extremely helpful but not pushy. He asked what we were looking for and pointed us in the right directions with very helpful information along the way. He allowed us to walk around and shop while checking in every few minutes for help or questions. Ashley, you definitely have a great asset in Ken!
Belinda is an excellent Ashley representative. Completed my transaction 15 minutes after closing. Let’s hope the couch doesn’t peel as I have experienced before.
Kenny did an awesome job, super knowledgeable! Wouldn’t have bought it if wasn’t for him. Give him a raise!
Mi comedor es de esta tienda y mi juego de dormitorio. TIenen cinco años y en perfecto estado.
We just purchased a bedroom set for our daughter's first apartment, and Amirah was absolutely wonderful to work with, she spent a very long time assisting and advising us and our daughter, and helping her with a purchase of her own as well. My wife and I aren't from the area but if we were, we would definitely shop there again and want Amirah to work with us once more! 6 stars out of 5!
Ken helped me a lot today and I was able to get the product that I wanted. Thank you Ken!
Today i was at ashley and Ken help me get my new nightstand great services
Came in today for a furniture set for my younger son and a man named Ken stepped up to help a lot! He was very professional and made the experience smooth. I would recommend him for all your Ashley furniture needs for sure!!!
KEN was very helpful an patient while we made options an was super knowledgeable about all the things we were interested in
Ask for Kevin great customer service, super helpfull and friendly, also Speak Spanish. He will find the way to help you to get the furniture you are looking for
Thanks Kevin for your attention and help. We trully appreciate you.
Adrian Considine was great and was very attentive to my style and decor. Really made it a unique experience.
Just left Ashley and Ken helped us! Amazing experience! Run right over and let Ken help you with all your furniture needs. Fun guy too 🤩
Kevin at the Manchester store was awesome, thanks Kevin!!
Adrian was amazing. She was so helpful and my daughter enjoyed her too.
Adrian was a great help and made sure our visit was successful and gave us great customer service and we will be back and will always recommend her.
Adrian customer service was awesome! She made the transaction process nice and easy. Very knowledgable and convenient. Thank you!
Just saw the new latest and greatest Night Ice pillows at Ashley Fayetteville. Thank you Demi, Cristy, Kevin, Ken and Phil for the hospitality!
Melinda is wonderful, excellent sale lady. Look for her Pat Chisum
Kevin was great he made the process feel like a breeze
Kenn and Anna Maria made our buying experience wonderful! Very helpful and patient! Highly recommend asking for them if you go to Ashley furniture in Fayetteville NC.
Amirah was very helpful. She was respectful of what I wanted and not pushy at all! Great customer service!
Ken Is the absolute best!! Buy your furniture from him! He is very friendly, and informative but gives you your space when you shop.
This review is for Daniel: We went in to buy a mattress with a rough idea of what we wanted. Daniel walked us through some sleep facts and information that would ultimately aid in selecting what mattress was right for us. He didn’t waste our time trying to sell us anything we didn’t want or need. Pleasant experience from start to finish and would seek Daniel out again for future purchases.
Adrian was awesome with us. She knew her products and based on our input lines is up with our next bed. We have purchased other items from here in the pased but the people we dealt with were just about a sale. Adrian was about ensuring we found the right bed for our needs.!! Come see her and you will be very happy!!!
I visited this store two months ago and talk to Kevin about getting a kitchen table set, fast forward to this past weekend I return and Kevin immediately remembered me, and took me to the kitchen table set that I had spoken about last time. He had me in and out of the store within twenty minutes which I thought was impressive. I would recommend this store to anyone shopping for furniture. Great customer service, and a very professional team. Thanks Kevin
Holly white is a great salesperson.
Very friendly and helpful staff. Very upfront and honest about everything. Great experience!
Very polite and quick service
Adrian C. helped us find and purchase a sectional that worked for the limited space we currently have. She allowed us to have space to look around but was there to help us find dimensions we needed and the style we also wanted. I didn’t feel any pressure to buy. We will come here again for our next needs because of Adrian. We had a great experience because of her help! :)
Thanks Ken!! Super helpful and patient! Recommend to anyone!!
5 starts can’t explain how great and professional Phill was. If you are in need of furniture that’s the man.
Awesome service by Daniel. Patient (trust me), kind, and professional! Will Shop here again.
Loved my experience. Awesome friendly, professional employer. Walked in to just browse, left with a beautiful new living room set. This man is a keeper 🙌 Thankyou, Daniel so much. I'll be back!
Ken was awesome, very professional and knowledgeable. Super easy and quick to work with. 10/10 recommend asking for him. Will definitely be back!
Malinda is friendly and helpful. We needed to furnish a whole house and she made the process easy. Malinda is patient and resourceful!
Malinda was a great help with helping me furnish my entire apartment. She made the shopping process extremely easy. If you are in the Fayetteville area and need assistance with furniture Malinda is your go to expert.
Awesome service from Ken! He quickly found what we wanted and got it ordered.
This was my second experience shopping with Ashley Furniture. I had the pleasure of working with Ken as my sales rep and he was so amazing, knowledgable, and patient. I came in with my 4 year old to shop for my first home, and Ken was so helpful & took care of us. Ken made the shopping experience with a toddler very pleasant, while still explaining everything to me and making sure I got the best deals and warranty! Our conversations and interactions reminded me of something that you would see in a commercial. I will definitely be coming back to get my mattress in a few months.
Holly was great !!! She was very kind and did a great job at showing us around . Give her a raise lol !!!
Amirah provided amazing service and assistance.
HOLLY WAS JOLLY AND JOVIAL AND KNOWLEDGABLE. ALSO VERY ACCOMMODATING. WENT THERE 20% ready SHE MADE IT SO EASY WE PURCHASED A LIVING ROOM SUIT.
Holly was 5 stars all day on multiple days. She worked with us over several visits months apart. She knew everything about all the furniture and mattresses and never pressured us once. She let us go at our own pace and in the end got what we wanted, what we needed, and at a very fair deal. Thank You Holly.
These salesmen are the rudest people. I walked in the store yesterday and was asked how he could help me, I told him I was just looking. His response was "well, have fun with that". I will never buy anything from this store EVER!!
Ken was very helpful and got me to the price range I needed to be for our furniture selection.
Great Store with Great customer service provided by Ken. he’s the best at understanding your ideas and getting you what you need for your home.
Great experience, very informative and cordial. Enjoyed the purchase. One note - the $997 additional charges should have been explained, prior to providing the total cost.
Amirah was wonderful to our family, and quickly found the couch of our dreams for us. Thank you Amirah!!
Always a great experience shopping here. Melinda was kind and helpful the entire time. Love the selection and painless experience. Highly recommend Melinda!!!!
Ken was amazing, very professional, and knowledgeable. Knew when to give space and when to come in and assist. Hands down one of the greatest sales associates I've ever had to work with. If you're going to Ashley's I definitely recommend asking for ken. Furniture was also nice 👌🏿
Never have I had such a wonderful experience at a furniture store Adrian was 5starts. She really took the time to ensure we were happy with what we ended up with. Extremely knowledgeable about the mattresses. And I’m happy to say she even got a delivery date for when we close on our new house!
Amirah was incredibly helpful in getting me my new furniture!
Phil took care of us, we’ve bought a couch and a dining room table from here. Both were definitely worth the money!!
Ken was phenomenal, professional, and very personable! We will absolutely shop with him again!
Go see Phil to get the best deal! Great balance of helpful and not pushy!
Amirah has been an absolute amazing sales rep from the day I walked in the door, and continues to assist with my needy self 😀 Her professionalism is top notch and her sweet personality extends the pleasure of working with her. Highly recommend!
I strongly discourage you from working with Ashley Furniture of Fayetteville, NC. They seemed very genuine and professional to our face, but all of the paperwork was extremely sketchy and contradicting what we discussed and agreed to on the sales floor. They said one thing to our face but billed us something totally different ($3,000 more). Since my wife missed it at the store, after she got home, I noticed it immediately and demanded a full refund the next day. Ashley Furniture told us they would issue a "full refund," but they shorted us $400. Fortunately we noticed the discrepancy and threatened to chargeback the purchase, which motivated the store to give us the remaining amount as a credit on the renegotiated purchase price of our sale, but only after 3 weeks of fighting and several trips to the store. If you do still work with them because they have an item you love and can't find anywhere else, check every number on your sales invoice, including tax, before signing and at checkout. They initially billed us at a higher tax rate than the NC sales tax rate, billed us amounts that differed from what we negotiated, and even their addition of the numbers on their sales invoice didn't add up properly and were "too confusing to explain" to us. We eventually got them to close out the purchase properly.
Phil and Joshua were exceptional today on our visit. We receive a comprehensive session on the different Temper matresses, allowing us to select the firmness for us. No pressure at all!!! He also showed us the Ashely brand for our guest rooms. They treated us very well!! We will definitely be back! They were awesome! Very professional. And will tell friends about them.
Amirah was amazing to work with. She never perused us but was very attentive to our needs. Great customer service and I would recommend this store to anyone looking for a good shopping experience.
Amira was great with us today. We were in and out with her help. Furniture shopping can be long and sometimes stressful but she was very knowledgeable and sweet it was a breeze.
Service was amazing. Ken was very helpful and nice! 5/5 recommend!
Just got a new couch here with the help of Ken, he was awesome, attentive, and very helpful. 5/5 recommend.
Great experience and service
Great experience. Friendly service from Adrian. Helpful and knowledgeable. If you need anything go see Adrian and she will get you what you need
If you’re looking for knowledgeable, experienced, and innovative professional for your furniture shopping experience, look no further. Amirah was absolutely fantastic and resourceful working with manager and team to ensure each product I needed for my home was fitting and available. She’s mastered the art of customer relationships by allowing client to be comfortable and homely within their experience and thoughts. Shop Ashley Furniture of Fayetteville.
I went in today and had amazing customer service from Cristy Watson!
Holly, Diane, and Daniel were all very helpful. Great staff, great service. Can’t improve on the best.
I worked with Holly on two different occasions and Amira once and they are both always so nice and helpful. One of the best experiences purchasing furniture…
Great customer service! Great place to buy furniture!!!
Excelente atención , amabilidad y buena asesoría , las instalaciones limpias y un buen clima
Holly is great. Helpful, patient, and kind. Edit: Paid hundreds of dollars for delivery i had to wait over a week for. Day of delivery they called to say half my couch was damaged so they'll deliver that half, then deliver a replacement other half later today. Then they called back again to tell me they actually won't be delivering at all, won't tell me when it will be delivered, and won't accommodate that I can't take off additional work to receive delivery now that they missed the date I paid for. Extremely bad customer service, avoid this place.
Holly was amazing!
My sales person Kevin was very professional and had great knowledge of the items we order. As well as making sure we was able to get our furniture to our home before the 4th of July. The whole HFCI team was very helpful.
Worked with Anna on getting bedroom set, she was knowledgeable, patient and friendly! Will be back!
Anna was amazing. She spent time asking us our likes/dislikes and moving furniture so we could see what it would look like together. Was able to get a complete bedroom set and she worked to get us the lowest price possible!! We will be back and working with her to complete other rooms in our home. Thank you Anna for your time!!
Got help from Phil finding an affordable couch and I'm pleased with my purchase and how he made the process easy.
Ali was incredibly helpful and not pushy at all! Best salesperson I’ve ever dealt with!
"Ashley Furniture embodies everything that shopping for furniture should look like. Adrian was a wonderful help to my Fiancé and I. She has assistant me each time we have been there, everyone else we have come across, which has been around 5 others, has been equally amazing and "normal" as I call it. When I say "normal" what I mean is relaxed yet available, and receptive to what our needs are while being jovial and having fun. We bought all new furniture for our house, and were given quite a few concessions on different pieces that we liked. Bottom line, Adrian will work with you on what you want. Exactly the way customer service should be handled. At this point, I feel like Ive known Adrian for years...an old friend. And now that I do know her, Im so happy to know she will be an old friend one day. Thank you Adrian.
Amirah is wonderful! Extremely professional and knowledgeable.
Ken provided excellent service and was of great help in helping us find a comfortable mattress! Highly recommended shopping here!
Great group of friendly gals working. Holly was wonderful and helped me find what I wanted.
Ken was awesome and polite. The service and products were great.
Edit review, I can no longer recommend this store. Awesome staff, very pleasant and friendly. Demi went out of her way to get us what we needed. Phil made sure he greeted us as soon as we walked in the door. Diane also showed great customer service. The two guys at the back that helped load was friendly and very helpful in loading our bedroom parts and also answering my husband million questions. Lol. I would recommend a thousand times over because of my experience here today. You guys rocked today. (Four days later) Had to edit this review, I'm very disappointed in Ashley's furniture. We were able to take the Queen bed we bought that day home. Got home, was given the wrong footboard. That's not the problem. We call the store told them the problem and we took it back the next day and it was corrected. We were also given the wrong platform legs and they didn't have them to give us that Sunday when we went back. Still no problem, they said, they would call us that Monday so we can pick up in store. We live 35-40 minutes away. The problem starts when Monday came and no phone call all day. I called Tuesday morning and asked about the legs, I was told they had no idea that I still needed anything and would call me back. The call never happened. So hours later I called again asking about legs I need for this queen bed (I only purchased the bed because family is coming in on July 3, which I explained at the time of purchase). Was told the person that can search for the legs was out the store, he would get them when he get back in today and I would get a call to pick them up. Guess what? NO CALL! So it's Wednesday, family will arrive today and I have no bed for them to sleep in, even though I purchased this bed last Saturday. I'm disappointed in Ashley's unprofessionalism related to their stalling tactics. The plan is to go first thing this morning , take the bed back and request a full refund because of merchandise not received in a timely manner. Guess I will be looking for an decent queen air mattress today.
My husband and me went in to see some furniture and Ken was very helpful and went above and beyond to help us. We have always shopped at Ashleys for our furniture it’s very good priced and the material is worth it.
Holly was quick and helpful when we found a small desk we wanted to take home right away.
Ali was such a great help when we needed to pick out a new couch and bedroom headboard. Will definitely recommend her to friends and family.
Amirah is the best, she was very helpful and took care of us. Amirah made us feel good about our purchase due to her honesty and transparency.
Amirah was amazing! Great customer service was very patient with my choosing and helped me throughout the whole process! Would recommend her!
Ken was friendly and incredibly helpful!
Phil was an excellent help
We had an excellent experience with Ken. He was kind and patient when working with us. We had our kids with us and he even included them in the experience. 10/10 recommend
Thank you to Phil for all of his patience and assisting me in purchasing my sofa. He was able to get me exactly what I was looking for at a great price. He was very knowledgeable and professional. I recommend you come see Phil to get the best deals in Fayetteville!!!
Ken was so great to work with! We are new to the area and he was extremely helpful with getting us furniture for our new home.
Ken was swell
Holly was amazing and super helpful she answered any questions I had and got me exactly what I was looking for I will be coming back here again.
Thanks To Phil. He was great, patient, and knowledgeable. Go see Phil!
My husband and I had a great experience shopping for our bedroom set today! Ken was very responsive and patient. He answered every question we had and helped us pick out the perfect set for our home!
This store is blessed to have Anna Maria and Cristy Watson hands down best associates
Ken was just an amazing sales consultant. Literally came in to look and he was super respectful of that. Then when we found something we liked and asked about it he was all over it. Attentive and knowledgeable. Have to ask for him anytime we go!
Kevin was very helpful in answering mine and my husband’s questions about living room furniture. He made the whole process very easy, and we are so happy with our new furniture!
Daniel was great! Had the best experience with furnishing my new apartment.
Amazing selection of furniture. Amirah was excellent at communication and even helped me match items to my apartment. 100% recommend.
My husband and I came to look around the store. Kenneth was the first to help and we ended up falling in love with this dining set. Kenneth swiftly helped us get the best deal. With his impeccable customer service, my husband and I walked out happy buyers. We will be returning again looking for Kenneth’s help again! Thank you.
Melinda was professional and polite. Didn’t push me on something that I wasn’t willing to commit to and when a delivery date didn’t work she assisted me finding something in the same store and design I was looking for.
Great customer service! Thank you Ken for assisting me! 10/10
The staff at Ashley Furniture was fantastic.
Great customer service! Holly greeted my husband and I very cheerfully and asked us if we needed assistance. Sure enough, Holly quickly assisted our needs and we left with the purchase of our new ottoman. Staff is very helpful! 10/10 recommend Ashley Homestore.
Adrian was very helpful and did a great job for my wife and I.
Will not buy from them again. They delivered the wrong item to us, not once but twice. The second time the delivery people got up to our door and rang our doorbell then ran away only for my husband to go after them only for them to say sorry we can't deliver your item bc it is wrong. Then it takes a month to get the correct one and the one they gave us had scratches and we were told they will have someone contact us to come out and fix them...still haven't heard back. Overall super poor business.
Phil at the Fayetteville store was incredibly helpful! He took easily a couple hours if not more to answer my questions on furniture and help me find my perfect mattress!
I went in looking for barstools and did not find specifacly what I wanted in the store. Ken took the initiative to look at the discounted warehouse and found exactly what I was wanting. Ken is a great salesman and very informative about the furniture in the store. Thanks for your help!
Melinda was so helpful and awesome 😎
Holly was amazing! I came in with my family looking for a dining room table and left the store with a table AND a new mattress because of how well she sold it! She was extremely nice and I felt as though I could talk with her all day. Thank you Holly!
Adrian was of great assistance. As well as the whole team
Phil was great to work with and very patient with us while we decided on furniture.
Wonderful experience. My wife and I spent hours in the store without being pressured or hovered over. We were afforded the freedom and opportunity to take our time, visualize each piece, and make decisions we were comfortable with.
(Translated by Google) Good service!!! (Original) Buen servicio!!!
Highly recommend shopping for your furniture and meeting with Holly! Holly was very patient and helpful while I was looking to buy a new set of couches and queen bed for my daughter. She was very knowledgeable when it came to picking out the perfect mattress to meet my daughter’s needs. I will be returning for any future furniture needs!
Holly is absolutely fantastic!! We refuse to go to anyone else because she makes buying furniture actually enjoyable. She’s very knowledgeable about the products offered at Ashley, so any questions or concerns I had about a piece she offered something else that fit my needs perfectly. Highly recommend asking for Holly when you visit!
Friendly and helpful staff would shop there again
Kenneth was absolutely amazing very helpful and knowledgeable. All together an awesome experience.
Kenneth Wilcox was very nice and did an amazing job helping me find what I needed
Great experience today purchasing a bedroom set and mattress. Adrian was so helpful and knowledgeable. There was a very large selection. We ended up with a high quality set and they helped us get the best price possible.
Ken helped us find our perfect couch and rug today! Very thankful for his patience and making us feel comfortable!
Mr.Wilcox Kenneth worked very well with my budget. He was able to help me, acquire an entire bedroom set as well as a living room set. Did not like the entries set so he helped by letting me know that I was able to take the parts out that did not satisfy my taste and replace it with other parts from different sets to Bring the entire set together
Such great help y’all should ask for Kenneth Wilcox for help he’s an amazing guy.
We had a great time shopping for outdoor furniture. The sell's Associate was very Informative and very pleasant to talk too.
Went into Ashley 05/16 to get a new couch, I was greeted by Ken I informed him I was unsure of what I was looking for I just know I was looking. He was patient with during the process and did not rush me, being military and away from family most of my purchases are virtual. He understood that and allowed time for me to talk it over with my family he even moved the furniture around to give the best estimate of what it would like in my new home! The purchase was weeks ago but his service, and professionalism deserved praises. Thank you again KEN!
Holly was our sales representative and she handle everything we needed. She was pleasant knowledgeable and prompt in finding everything I requested❤️
Very good experiences. Store employee’s were very helpful.
Great experience! Phil is awesome and we loved his help!
Awesome sales team 👏
Ken was very helpful informative and a great person to work with thanks we will love the living room set
Awwwwww Mr.Dan was more than patient with me today on 5/28/2024!!! Thanks soooooo much Mr.Dan
I have nothing but good things to say about our shopping experience at Ashley furniture store. I was assisted by Melinda Brizuela. She greeted us with a smile, and a friendly atmosphere. I pretty much knew what I wanted when I got there, and she helped me realize it was the right choice. We got a love seat and sofa at a very reasonable price. I think she is very professional and helped make our choice to go to Ashley's, the right one. Thank you for being a great salesperson Melinda. Post Delivery I was happy to finally get my furniture in late June, but only for a little while. The folks came in, set up my couch, as he was taking picture of the setup, I heard a loud crash outside. Imagine my dismay when I stepped outside to discover that the clowns that delivered my furniture had allowed their truck to roll into the back of my SUV, and pushed it into my wife's car. the individual responsible for this disaster were somewhat uncooperative, but they did stay until the accident investigator was done. The owner of the truck got there before the police, and jumped in the truck to pull something out of the glove compartment, and when I ask him if it was the registration, he informed me that it was the inspection paper, that he refused to show me. The insurance is in the process of getting my car fixed, but Ashley has yet to reach out to me in the slightest way. I am not at all happy with this situation, and am sadden that I spent good money to bring this misery upon, myself.
We came in for a sofa, recliner and tables, not really knowing what to expect. We were pleasantly surprised by Ken's attention to detail and the flexibility in mixing and matching at Ashley. Thank you Ken!!
Ken was very helpful and knowledgeable. He saved me time and money. Easy experience. Thank you.
Phil was perfectly professional and very kind to find exactly what we needed and got us the best deal possible
Came to check out the Memorial Day Sale and Ken assisted us in the shopping process. He was attentive and provided lots of info but gave us time to ourselves to look around. Was not pushy and finalized the sale quickly. I highly recommend Ken for your next Ashley furniture visit.
Thanks Holly for helping us save money by giving us a great deal!!!
Holly is helping us out to get us a great deal! She is super attentive, patient, and so kind!!! Thank you Holly!!!
Had a great experience at Ashley today. Customer Service was top notch. Thanks to Phil for patiently answering questions and going over all of our options. He was the best!
Ken did a wonderful job, well-informed took his time to show me around and explain different things with Ashley furniture. Definitely recommend it five star. Thank you for taking the time on Memorial Day.
Great experience, Amirah is a fantastic and talented salesperson. Really walked us through everything with kindness and knowledgeable service
Amirah was so helpful and kind. She made sure we got the best deal and great pieces! Highly recommend!
Go for Daniel!
Holly was an amazing rep! Not only was attentive to our needs but listened to our concerns as well. When I shop here again, she’ll be the one I ask for ! Go check her out :)
Great service and recommendations while looking for a new bed and mattress. Consultant Amirah Williams was helpful, knowledgeable, and empathetic to our needs.
ken was very helpful & knew what he was talking about. he was very informative when showing me mattresses!
Ken was so helpful and worked with us so well. Super super helpful
Ken was amazing!!! Super helpful and knowledgeable. We had a great experience!
Adrian was very helpful in helping us find the perfect mattress for us! Would highly recommend her!
Amira Williams is the best sales rep, her energy and curtesy is awesome!!!!!!!
Daniel was very helpful with my questions and concerns.
Great service !
Kevin was great in helping us find a new mattress for our son!! Thank you Kevin and enjoy your snack!
Holly White was a wonderful help and I couldn't have asked for a better sales person!
My fiance and I had Holly help us out and she helped make the whole process easier! She was very kind and easy to talk to about what we were looking for!
Holly Adrian greeted us as soon as we walked in with a great attitude and smile. Through the process she matched it all with great service. Thank you for all you did
Ken greeted us with a smile. We were apprehensive at first but, he made us feel comfortable, and showed us a plethora of options we had no idea existed. All in all, a great experience and a raving fan of Ashley’s.
Phil was very helpful and great to work with on buying a new dining room table !
Amirah was amazing
I am generally tempted to steer clear of furniture stores unless absolutely necessary because of the overwhelming, even stifling presence of some of the salespeople. BUT, we were fortunate to meet Holly at Ashley Furniture in Fayetteville, and she was a breath of fresh air! Holly is kind, attentive, and pleasant, and she did an amazing job showing us around and answering our questions without making us feel like we were being stalked. She was a wonderful help to us and we look forward to doing more business with her in the future. Thank you, Holly!
Walked in and was greeted by the very sweet, very friendly Holly. She helped me get everything set up super quickly so I could walk around and find something I would like with ease. She checked up on me as I was looking to see if I had any questions and made sure I was covered. Not only was she an exceptional sales woman, she was very friendly and hospitable. I will definitely be coming back just for her service alone to help keep my home in tip top shape
I had the best time looking for furniture here! As soon as I walked in, Amirah greeted us at the door, she was very passionate and attentive. We were looking for couches and she showed us the way. Overall, I will be coming back here for all my furniture needs :)
Ken is amazing! Amazing customer service amazing all the way around
Phil was awesome, very helpful and knowledgeable. Would recommend paying him a visit
Melinda was fantastic! she was helpful but not pushy like some sales people can be. We bought a gorgeous couch !
Amirah was all over helping us get in out.
Ken sold us our living room and bedroom sets. Knows his stuff and gave us a good deal!
Amirah was absolutely phenomenal, she was knowledgeable and not to pushy when it came to buying our new mattress. Go in and ask her about the Tempur Pedics!!! Also we have the same name
I’ve been a customer of Ashley Furniture for years; but our most recent experience was even better than normal. We came in and met Amirah, who felt more like a friend than a sales person. She listened and remembered everything we said so well. We didn’t purchase that day, but she texted me pictures and descriptions of a new set a few days later, because she knew it fit our needs/wants. She wasn’t pushy, had great communication skills, and even continued being helpful after the sale. She made sure I loved everything, and even sent me inspiration pics to help me style my new living room furniture. Not to mention how patient she was with my son being a wild child at times. 😂 Ashley, give this girl a promotion💕 Ps, if you’re looking for a comfy, leather set- I recommend the Lombardia. It’s soft, plush, and has cushions that can be rearranged. Top grain leather- & kid/pet friendly. 🐾
I’ve been to a lot of furniture places before my stop at Ashley’s furniture, I would like to say that the customer service here is top notch. Amirah was such a great help to the entire process, she was even able to get my delivery date moved so that I could get my furniture quicker. Definitely recommend to anyone looking to upgrade their homes. Ask for Amirah !
This Ashley’s store is where I get all my furniture, Melinda has always helped me with my furniture needs. I have bought a few living rooms sets and other furniture from here and I’m never disappointed. They have great customer service and I have always been satisfied with the deliveries. Do see Melinda for all your furniture needs at Ashley’s store.
Ken helped us to find our perfect set for our living room! A couch, love seat, 2 end tables and a center table. He's very kind and gave us everything we needed.
Ashley was able to give us good details about the furniture on sell, and was pleased about the shopping there.
Amirah Williams is Amazing! She knew I meant business when I walked in and helped me find exactly what I needed. She’s very friendly, knowledgeable and so easy to work with! She is definitely on her game and made my shopping experience very easy. I was in and out of the store in no time! If you need anything I highly recommend her!
Ken was super polite and very helpful!
Ken greeted me as soon as I walked in. After going to multiple furniture stores, I was able to get approved and a brand new couch with Ken’s help. Overall great experience!
Anna was great and very helpful with picking out our new mattress and bedroom furniture. Lisa
We had a great sales person. She was very helpful and put no pressure on us to make a decision. Great place to shop
Melinda was wonderful to work with. She allowed us the space to look around without hovering but she was also available when we had questions.
Friendly service from both Dan and Ken at the Morganton Road location in Fayetteville.
Holly is amazing at finding you what you are looking. A friendly face with top awesome sales skills.
HOLLY IS THE BEST! She was able to meet me and my husbands wants!! Positive attitude! Friendly! And kind!! Definitely will come back and have her guide us 😇😇😇
Holly was extremely helpful with me and my wife picking a couch for our new home. She did everything she could to make sure we got what we wanted.
Amirah was very helpful. Gave insight on our furniture needs and even broke up the pieces to show us how it would look in our home. She was friendly and very courteous. Great experience.
Great experience! Holly showed me all around the store at all the options I was looking for today. Will definitely be back!
Anna is the best! Great experience and so welcoming! Definitely ask for her when you come in!
Kevin helped me and mom very fast and he was knowledgeable. We are satisfied in our purchase
Melinda Brizuela did a great job selling us a wonderful new couch!
I had a wonderful experience with Melinda Brizuela while shopping for the Lombardia collection. I purchased the leather chair and ottoman. Ashley has a Memorial day sale and I took advantage of it. I love my buy and cannot wait for it to arrive. As a long time customer, I appreciate you Ashley. 💯❤️
What ever you do please don't get the cloud sectional within 2 weeks we started having feathers coming out of our sectional and we payed for a 1500 dollar extended warranty and there telling me there is nothing they can do will not shop ashley again
Big promises, fails to deliver, then tries to keep 10% of your money for their own failure. Shop elsewhere. Disappointment guaranteed here.
Ms Holly was an awesome customer service rep. Thank you
Great customer service. Phil was extremely helpful in matching styles I was looking for to comparable items in store.
Just bought a bed frame and Phil was very helpful. He made the process quick and painless. Thank you!
Amirah Williams was great. She really listened to my needs, answered all my questions, and got me a good deal. I wound up buying furniture for two rooms.
Mr. Ken was very helpful. Assisted us even after hours and made sure we were giving the best price. Thank you Mr Ken. You will have our service again very soon.
Michels did a amazing job
"Shopping at Ashley’s was an absolute delight! From the moment I walked in, I was greeted by the friendly and knowledgeable staff, specifically “Phil with the best deals in Ville” who was eager to assist me in finding the perfect pieces for my home. The showroom was beautifully arranged, showcasing a wide variety of high-quality furniture options after the upgrade. I was impressed by the range of styles available, ensuring there was something to suit every taste and budget. The customer service at Ashley’s was exceptional. Phil went above and beyond to answer my questions, provide expert advice, and ensure that I was completely satisfied with my purchase. Overall, my experience at Ashley’s with Phil, was fantastic, and I would highly recommend him to anyone in search of beautiful, well-crafted furniture and outstanding customer service. I will definitely be returning for all of my future furniture needs!"
I had a fantastic experience working with Phil at Ashley's Furniture. He was extremely helpful and knowledgeable about the products in the store. Phil took the time to listen to my needs and preferences, and he was able to recommend the perfect bedroom set for me. He was patient, friendly, and provided excellent customer service throughout the entire purchasing process. I would highly recommend working with Phil at Ashley's Furniture for all your furniture needs! Excellent customer service!!
Anna Maria was sweet and extremely helpful. She priced several different living room sets for me a few times and gave every discount she could. Thank you, Anna Maria! Very much appreciated!
Ken help us find the best couch and mattress
Had a great experience at Ashley Furniture. Mike was a great salesperson-showed us what we asked for and didn't try to add on things I didn't want to buy. I still wanted to shop at a few other stores before I made my final decision-but then came back the same day and worked with Mike and bought the bed I wanted. It was pouring rain when we were done and Mike had an umbrella and got drenched walking my 80 year old mother to the car. He definitely went above and beyond for us that day.
Ken was very knowledgeable and super helpful! I was very indecisive, but he was very patient and helped me narrow down my choices so I could make a decision.
Ms Holly was very helpful. She made the purchase process very easy. I'll be sure to request her assistance with future purchases.
Adrian was so helpful. She was very encouraging and knowledgeable. If you are planning on shopping here, go see her!!!!
My experience met my expectation and more. The young lady Adrian or Andrea gave me first class service. I was happy with my purchase. You knew exactly what I described!!!
Holly was amazing, helped us find exactly what we needed and was very professional. 10/10 would recommend her for all your sales need.
Ken was an amazing salesman. Had an issue with my card and he patiently waited for me to fix it. THANK YOU
Adrian was super helpful and made it a seamless process to purchase our dining room table!
Adrian Considine was fantastic! She helped me and my wife out with everything! Love the store, it’s so clean and the staff is very friendly. Did not feel pressured into anything. Woooo!
I want to thank Amirah for all of her patience and help while I was shopping for a living room set. Let me say this about this young lady. She's knowledgeable about what's She's doing, and no sell pressure. I already told so many people about her. I love the fact that no matter what I looked at she could go in details about that piece of furniture. Amirah I can't thank you enough and I will see you again soon. The best place to shop you guys, they have the best of every thing.... This Kidd is very please.
Holly was an absolute pleasure! She helped me quickly and efficiently. It felt like I was shopping with a friend. I’ll definitely be back when I furnish my second bedroom!
I really enjoyed my shopping experience at Ashley Furniture Store in Fayetteville NC. Ms Amariah, our sales consultant was so friendly and informative. She was able to give qualifications on every piece of furniture item I was interested in. Kudos to Ms Amariah for her professionalism!!!
I was greeted with a big hello and a friendly smile. The store was under renovation but was still neat and clean. My representative was Amirah and she was very knowledgeable and kind. She was very energetic and answered all my questions! She made sure a pillow guard was used as I tried several of them. I felt very special!!
Thank you Amirah for being so helpful. Will definitely be back again for our next furniture purchase!
Melinda was wonderful!
Amirah very professional and helpful. Left getting everything that we needed and more.
Went in just looking around and Amirah caught us with her great personality and charming smile. Helped us find the perfect configuration and exactly what we needed to fit our space. Happy to have decided to come look in this store and to have met an amazing associate.
Very helpful. Answered all our questions.
Love the place, quality and workers. I get all my furniture from there.
We went to Ashley Furniture yesterday to get a new bed frame for my Dad. Ken helped us find exactly what we were looking for and went above and upon in helping us get a good price and complete the sale in a timely manner. The store has some really nice furniture there (even sparkly furniture that I wanted for myself sooo bad). I would definitely shop here again and definitely ask for Ken again. I highly recommend!
I had a great experience at the new Ashley Furniture store. Holly helped me pick furniture to brighten up my home.
Excellent customer service from start to finish. Holly greeted us at the door. Introduced herself and helped us find exactly what we needed, a queen mattress to be delivered by the 29th. Thank you Holly!
Amriah (I'm pretty sure this isn't the correct spelling of her name) but she was such a sweet person and did everything in her power to make me a happy customer. Even though they didn't have the exact bedroom set I wanted she found the perfect other option that stayed in my budget. The whole team seemed like sweet people.
Adrian was very helpful.
Daniel is very professional and courteous in assisting with my order. I would definitely recommend him to my friends and families. I will certainly come back again for his rep services:) Thank you Daniel. Now I have a nice king size bed!🛌😴
Amoral was a big help and delightful !
Got a couch with Ken and he was very helpful
Ken Wilcox is the man. Very professional and knows the products.
Holly White at the Fayetteville location was just amazing. I’ve never been in and out buying furniture so fast!!
Holly was very knowledgeable and took the time to help us find exactly what we were looking for. I highly recommend.
Adrian was very helpful and professional in helping us find a couch.
We had the BEST experience with Adrian at Ashley’s furniture. She made shopping for a new bedroom set so much easier. She walked us through the whole process. Super sweet and kind worker! Thank you Adrian!
Very good customer service. Was able to show us everything that we were looking for
Holly was very helpful and patient with us. Also helped the best way she could.
Holly was very patient and helpful.
My finance and I came in looking for an all black dinning room table. Our salesperson Amirah was enthusiastic, nice and extremely helpful. She was knowledgeable about the products and asked questions to make sure she understood exactly what we were looking for. We viewed different options on the floor and website. It was a delightful experience. We have recommended her to many friends and my fiancés military co-workers.
Ken is a great guy he helped us buy our couch! Would definitely recommend him.
Ken was great to work with. Great customer service will shop with him again.
Great buying experience! Went in knowing what I wanted, short on time, and ready to purchase if the price was right. I explained all this to my salesperson Courtney upon my arrival. Courtney listened, was professional, responsive, and efficient. She quoted us a fair price on the furniture without any haggling required, quickly prepared the transaction paperwork, scheduled our delivery, and had me walking out the door with a smile on my face within 30 minutes. Delivery went smoothly as well. I am very happy with the furniture I purchased and the service I received. I would not hesitate to do business with Courtney and the Ashley team again. I highly recommend!
Fantastic customer service!! Holly is the best!!
Sales associate was very friendly and helped us out with what we were looking for and gave us a great deal. Thank you Holly
Adrian was great. She listened to what I needed and was very detailed with suggestions. She wasn't pressuring me to purchase anything, but making sure I was making the best decision for myself.
Holly was fantastic and easy to deal with! Highly recommend to see her when going to buy furniture! Ty Holly!
Amirah Williams as a Salesperson has gone above and beyond all expectations she was super helpful as well as knowledgeable about her product. Buying from her is so easy it should be illegal how fast I found exactly what I wanted, at one of the best prices I have compared to other furniture stores. If you ever in the market for all furniture needs go to Ashley Furniture Store and ask for Ms. Williams she will make your buying decision easy, engaging, and energetic!
Holly was great! She gave excellent customer service.
Daniel was amazing he did a great job we were in and out great experience
Kevin was great
Daniel was amazing and went over and beyond to help us find the perfect living room set up for our home!
Great customer service by Phil F. Helpful with everything we were looking for.
Michael was my salesman, he’s patient and funny, very knowledgeable about the store products
Dan was excellent with his services.
Phil was very professional and very helpful in my purchase.
Daniel helped us a lot to find our new couch!!!
Daniel was very helpful and got us everything we wanted! He deserves an extra day off!
Adrian was awesome! She was very helpful and worked with me to obtain the furniture I was needing, great service!
I was in to purchase a bedroom set . Michael greeted me at the door and immediately explained the renovations going on, and showed me the clearance items, the difference between if I purchase clearance versus something that was ordered and delivered. When I expressed my concerns over delivery dates, he looked up the availability Definitely have questions. This helped make my decision. He was very patient and helpful when it came to selecting a mattress. Would recommend him!!! Cristy also helped with the paperwork and finances. They make a great team
Ashley Home Furniture is the best place to buy good quality furniture! & Phil gave us the best deals and we furnished 4 rooms in our house and saved! Thank you Phil
Service was great. Holly was very helpful. Can't wait for delivery of our new sectional.
Very professional!
Came in yesterday and needed help with a recliner chair. Melinda's help was amazing found me a nice affordable chair for my living room.
Melinda was very informative and helpful in my choice for new mattress to go with the new sleigh beds, I got a company one at a great price! Awesome customer service!
Thanks a lot to Ms. Holly for all the wonderful help given. Great customer service!
After having an excellent experience with Ashley this past December it was a no brainer to go back as a return customer. So here it is only 3 months later and we're making our second large purchase from Ashley. The staff is extremely professional and so very willing to not only get the correct piece, but tried different options to get me the best deal. I'm a bit of a tire kicker and a thrifty shopper, regardless the staff was exceptionally patient with my 99 questions and practice sitting on nearly every sofa... lol. Ms. Holley is so nice, she worked up my transaction and ended agreed to do a price match for the more expensive sofa, giving me the sale price of a similar item saving me a huge chunk of money. Actually that one of a few price drops. She made it a point to ensure that I was also getting serviceman's discountI and a break on the warranty/delivery fees. She was actually the same salesperson to draft up my earlier purchase as well. All that being said we will be needing to get my daughter a new bedroom set once school is out for the year, without a doubt we will back at Ashley getting quality furniture for a reasonable price... I grade them A+++ seller, thanks.
If I could , I would buy 5 houses of furniture with Daniel! He never lost focus on his unreliable client, was always available for questions and consultations! He was amazing!!!
Great customer service. I am very happy with the sales people. The amount of choices this store has and of course I love my new furniture.
Anna, my sales associate, was awesome! She was understanding of my needs and worked with me to obtain what I needed.
Ana is awesome she assisted us and got a great deal on what we bought, the store has so many choices that we liked. Amazing experience❤️
Sales person very helpful and listened to what was said to help find the right furniture. Will definitely shop there again.
The salesman wasn’t pushy and worked with us trying to find what we needed for our daughters room. We found the mattress cheaper at Sam’s and he didn’t try and force a sale (knowing we had made up our mind and Ashley doesn’t do home delivery on mattresses, Sam’s does. Overall we are satisfied with the experience (we could have did everything online ourselves but my wife wanted to go in the store and see what they offered)
Professional and courteous
Daniel was very helpful and professional. We bought a very nice couch and love seat. Cant wait to have it delivered.
Ken had jokes! He was amazing and spoke in text….Great guy.
Ken was absolutely amazing and helpful with everything we needed. Make us feel welcome and went above and beyond.
Holly and Melinda were both so very helpful and made the task of furniture shopping so easy.
Thanks to Ken for helping me find swivel chairs for my living room. I have to wait a couple of weeks on delivery, but I feel confident that the chairs will be a perfect fit. Ken provided great customer service.
Adrian is an amazing consultant. She doesn’t rush or make you feel uncomfortable. She allow you time to look and make your own decisions. She will be my go to person when I come back for more purchases.
Adrian was absolutely the best and easiest to work with! She listened to what I wanted and was super helpful helping me decide on colors and options.
I researched online at Ashley Furniture for a dining set for my kitchen. I saw a similar one in the store so I knew what the exact color was. I went in, and Melinda helped me order my set. It will be here in 3 days! So easy! Thanks, Melinda!
Phil was our sales associate. He was very friendly and professional. He wasn’t pushy or following us around the store. He greeted us and allowed us to shop in peace. We went back a few days a made a purchase with him. We had a great experience.
Nice furniture, easy In-N-Out, and my sales representative was knowledgeable and nice
Daniel was EXTREMELY helpful and made sure we got the best deal!
Holly was a pleasure to work with. She is very knowledgeable about the furniture I was interested in. I will definitely be back in the near future.
Holly is the Best!!
PHIL GET YOU THE BEST DEAL!!!!! It’s absolutely amazing this is my second time in three years returning back and yes he is the best when it comes to hospitality and always on point with the prices!! Thank you again for your amazing service Phil!! I will see you again at the grand opening!!! Stay blessed!!
Super helpful staff, great deals on high quality furniture.
Ken was so helpful from the moment we walked in! He was honest, very attentive, relatable and quick with his work! He even took my Chick-fil-A bag to the garbage for me! Highly recommend!
I recently had a wonderful experience shopping at Ashley Homestore. The store had a wide selection of high-quality furniture pieces to choose from, and Amirah was incredibly helpful and knowledgeable. I was impressed by the level of customer service I received. Overall, I highly recommend this store.
Excellent service,very helpful.
Holly was very professional. She listened attentively to my needs and what I desired for my home, and together we accomplished my goal. She’s an outstanding salesperson!
Daniel made our furniture shopping experience very pleasant. He showed us how our new couch would fit into our floor plan and was very knowledgeable. Thank you!
Daniel was super helpful, overall great service.
Ken W was very attentive and thorough. He seemed to really want us to be satisfied. We were. Thanks Ken
Ken was amazing , he was very helpful and attentive!
Daniel was an excellent salesman. He listened to our needs and our budget. We would definitely recommend you speaking to him when you drop by.
Very helpful salesman
Loren did a fantastic job with finding us the last desk in the store, no less than Jose's own desk! Its a great fit at exactly the budget needed and we can't wait to buy our next mattress at Ashley's! Boo ya Jose! Sorry not sorry 😁
Great experience. Daniel L is the man.
Kevin was great!
Adrian C was great made the purchase process easy .
My wife and I had been looking for new living room furniture for a house we had just purchased. After a month of not finding “the one”, we walked into Ashely in Fayetteville just to get more ideas and look at options and was greeted by Phil. Within 30 minutes with Phil we had purchased an enormous couch with a chaise. Phil’s expertise and knowledge was the key to our search being over. He was more professional and wasn’t pushy as other salespersons we had dealt with. We had our furniture delivered this week and it is fabulous. Phil, I hope you read this…thank you my friend…you are above and beyond most everyone else in your trade. Kevin and Maggie
Very upset with the sales rep in Raleigh, told of a promotion of no interest for a year, then after a year interest would be charged monthly. What I was NOT told was that after the year promotion ended, I would charged almost $300 of interest that accrued during the promotional period. My bill went from $480 - $700 with monthly interest charge of 29%. Poor business.... will be reporting this activity to BBB
My wife and I had been looking for a bedroom set at all the furniture stores in fayetteville. When we arrived at ashley we were greeted by courtney we told her what we were looking for and we were so glad courtney was our salesperson we changed our mind 3 times before we decided what we wanted courtney was very kind and courteous with us throughout the whole process. If you're looking for furniture go to Ashley furniture and ask for courtney you won't be disappointed.
Always a great experience shopping at Ashley Homestore! This time Amirah assisted me in finding the perfect kitchen table for our family. She really listened and even made a suggestion to add a few bar stools to help save a little space in our small dining area. It was overall a very pleasant shopping experience. Can't wait for delivery next week!
Dan Lankford was killer. I literally came in at 730 on a Wednesday and walked out with sick furniture to complete my new space. Top notch.
Daniel was great, helped me choose the perfect sectional for my apartment
Daniel was amazing, thank you so much for your help in finding my new living room, he talked with me as if he was my good friend and helped with all my questions really a amazing employee.
My wife & I came in to look at mattresses for our bedroom set & Phil did an amazing job. He provided us with excellent customer service, was very friendly, & gave us all the information we needed based off his knowledge from working for Ashely’s & also personal. We will be returning customers of Phil’s. Thank you again.
Daniel was super helpful and had amazing imput on ideas for our layout, 10/10 will be coming back to see him again
Daniel was super helpful with helping us upgrade our living room!
I stopped by Ashley to purchase some furniture that I was interested in purchasing. What a treat it was to work with Holly. She was professional, personable, transparent, and no pressure. What a top notch experience. If the furniture matches the employees I will be beyond satisfied.
Great experience! Melinda helped us find the perfect rocker recliner. Thank you!
Ken was awesome with helping us find our furniture for our new home. Great customer service!
Ken was amazing. Great customer service and great energy
Thanks to Ken for helping my daughter with her new table and hutch!
Adrian at the Fayetteville story was beryl helpful and not overbearing
Adrian was the best! Super helpful and pleasant to work with!
Phil was an absolute joy to work with. He went above and beyond for us. Thanks for your expertise and knowledge in helping us with our purchase.
Loren was exceptional! She gently approached us when we walked inside, made herself available but gave us plenty of space to shop, and magically appeared exactly when we needed her! She was so good she got us to spend $2800 🤣
I have to say I don’t like doing in store shopping. But if you have to go into Ashley and ask for Ken, absolutely the best employee there, super funny and knowledged and will help you get what you want.
Holly was an absolute Gem, greetings my husband and I with a warm welcoming smile. Guiding us every step of the way starting with a comfort test to find the best mattress style to suit our needs! She made our first time buying furniture an absolute dream!!! Can’t say enough good things about Holly 10/10 experience!!
Well coming into Ashley I first noticed all the Smiles on everyone faces and Welcoming me in was like entering into my new home! It was the Vibes for me with a great experience and the price for the Furniture and bedding was exceptional and exactly what I needed for my new home… I sure will tell my Associates about the Experience and recommend them to the Fayetteville store… 😊🙏🏾
Kenneth was amazing! He gave us time to look around and helped us find something perfect for our family. He made the process easy and fast!
We went in to get a TV stand and Adrian Considine was very helpful. She helped us pick out the right one.
My husband and I got a beautiful tv stand with the help of Mrs. Adrian Considine. She was very helpful, great service!
I had an amazing experience with Anna Coppola at the Fayetteville store. If you are looking for a consultant who aims to please make sure you ask for her!!! Thanks Anna !!
Phil was exceptionally helpful with helping me find a great deal! He was professional, friendly, and very helpful. He went above and beyond to assist with pricing and delivery. I highly recommend seeing Phil for assistance with shopping! Great dude!
Had a great purchasing experience with Michael. He took great care of us and made sure we had a great price for exactly the piece we wanted. Great selection at this store.
We were helped by the wonderful seller named Rebekah. My wife was looking for a specific style of dining room table and Rebekah helped get what we were looking for. She provided us with a lot of knowledge and was very patient with us. If you buy anything from this place make sure to go see her; she’s friendly and is always willing to help. Thank you again Rebekah
Phil was fantastic! He was very helpful and answered all of our questions! We would definitely purchase with him again!
My husband and I just bought a couch from here, Melinda helped us out and she was really friendly and super helpful
Thanks you so much, Adrian for helping us.
Very very solid customer service. GO TO ALEXANDRA ONLY! SHE WILL SET YOU STRAIGHT GUARANTEED!
My wife and walked into Ashley’s for the first time as newly homeowners and ended up walking out with a wonderful new couch and awesome dinning Set. Ken walked us through the whole process and made it so easy to accomplish. Highly recommend and very satisfied!
Adrian was terrific. She was very helpful in letting me test out the mattress, and answering any questions I had.
This was my first time buying furniture in store for my house, went to Ashley for a couch and a kitchen table and had a great experience. Ken was awesome and super attentive in helping me get everything sorted. Will definitely be back for any more furniture needs!
I couldn’t be happier! After going to other stores I decided to try Ashley and so glad I did. Courtney met me with a cheerful greeting and after telling her what I was looking for she made the sale and made me happy! She went far and beyond to help me and I greatly appreciate her and everyone at the store! Can’t wait for my new furniture to arrive! Thank you Courtney do such good service! ❤️🙏❤️
Anna was very helpful excellent customer service the only issue we had with Ashley was the extremely high delivery charge. I would highly recommend shopping at Ashley and using Anna for your purchase.
Phil did a great job with allowing us to look around but also providing service when we needed it.
Stop by and see Ken he was extremely helpful!
Couldn’t have for any better and professional help! They were very detailed about my options and top tier customer service!
We bought a sectional today and were assisted by holly who was very helpful and kind
Holly helped us get a great deal on our living room sectional she was fantastic and very kind
Demi was wonderful. Taught us a lot about mattresses and adjustable beds and was extremely helpful in our purchases.
Ally was very personable and I enjoyed my experience with her! Thank you. The two guys that loaded my car were very respectful.
I had an exceptional shopping experience at the Fayetteville store thanks to Phil's outstanding service. He struck the perfect balance of being attentive yet allowing us space to explore. Whenever we needed assistance, Phil was right there, ready to help without being intrusive. His professionalism and friendly demeanor made our visit enjoyable. Without a doubt, I would choose to shop here again. Phil's dedication to customer satisfaction truly sets this store apart.
Wonderful fast service!
Just bought a new bed set, customer service was great very patient and understanding and explained everything in great detail and tried multiple mattresses to find us the best one that suits our needs. Kenneth couldn't have done better for us.
My husband and I had a great experience with our salesman today. Ken was friendly, professional and extremely personable. I can be a tough sell, but he was on his game!
We had a great experience at Ashley Furniture. Loren was very helpful in helping us find what we were looking for and the prices were on target for our budget.
Went in just looking and walked out with a whole bed set! The customer service is amazing! Go into Ashley for all your mattress needs!!
Came in and met with Kevin and he helped me pick out the perfect couch for my apartment. He even helped measured multiple couches with me for a perfect fit. Very professional
It was welcoming, pleasurable, entertaining, informative and money-saving.
Great customer service.
I went in on a Sat afternoon and meet Anna. I told her what I was looking for, she immediately knew what to show me. She showed me three different choices and answered all my questions about each one. She was very knowledgeable and helpful. If you find yourself in Ashley furniture, I strongly recommend you get Anna to help you.
Amirah Williams was a doll to purchase through. She was very helpful and knowledgeable. We love our new living room tables..
Rebekah Palmer was Awesome. She made our experience quick, simple and on point. Thanks again
Thank you, Phil, for making my purchase experience a great one!
Send thanks to Ken he was amazing and give All star service thanks out the Ken and Ashley family. Five stars
Loren was great! She allowed us to look without being pushy but she was available for questions. We ended up buying way more than what we went in for. The store was clean and there was enough walking distance between the displays.
Keen was a great help today I was able to apply for credit and got approved and he was able to explain step by step of what it was I was getting into so great full for his kind service promote this man please
Adrian Considine is awesome!!
My wife and I have been going back and forth for quite some time about what type of living room furniture that we needed. We went in with low expectations, but our boy Ken was able to help us sort it out. He ever rearranged tables from other areas of the store so we could see if we like them with our selection. He answered every weird question that we had.
Come see Phil to get the best deal. Easy to talk to, quick and not gimmicky. Understood my style and provided the right amount of guidance and follow up.
Phil was an excellent sales associate! Highly recommend Phil.
We had a great experience with Rebecca our room furniture expert.She was super helpful and knowledgeable made the process easy as well.Thank you!
Adrian Considine was really helpful and gave us all the information that we needed and asked, I highly recommend ask for her.
Amazing service. Super dedicated and personable.
Kevin is great!! Diane is also great!!
Me and my fiancée walked into Ashley wanting anew king mattress. Alexandra greeted us with a smile and asked us what we were looking for and we told her a kind size mattress. She instantly walked us over to Purple mattress and had us lay down on the soft styled mattress. When I say it felt like we were laying in clouds in heaven. She throughly explained the benefits of having this brand and we were sold. She accommodated our every needs and even got us a mattress cover for our new purple mattress!! Thanks for the experience and I would definitely recommend Alexandra with Ashley’s to friends and family.
We went into the store looking around wanting a mattress. It was a random idea we came up with when we took our bed apart to move. When we walked into the store we were approached by a lady, I believe her name is Alexandra. She asked us what we were looking for in a mattress and we told her soft and plush and that we both are side sleepers. She was friendly and matched our energy. We appreciate the time she spent with us and all the information she gave on the different mattresses she showed us. Her customer service was excellent and appreciated. She sold us the mattress of our dreams that we didn’t even know existed.
Went into Ashley today just wanting to look and price some sectionals and was greeted by Ken. He was super helpful and listened to my list of requirements that I thought would be hard to meet. He started showing us some sectionals and made sure to meet all of the requirements I had. He took into account our home life and showed us different fabrics and styles and we settled on a perfect couch for us! He was very helpful and friendly and made the process very quick, easy, and even enjoyable.
Ken provided exceptional customer service as my wife and I purchased a new sectional. He was very personable through the entire process and I will return as a customer because of him.
Ken was awesome! He made my shopping experience one of the most pleasurable I’ve had in a long time!
Nice store. A lady named Amirro worked with my wife and me. She was great.
I was looking for just a sofa for my small living room but was greatly surprised to find a sofa and loveseat set that was just the right size to fit my space. Ali was very knowledgeable and friendly and answered all my questions and made my buying experience a true joy. I'll definitely be seeking her out for all my future purchases. Thank you Ali for being so awesome!!!
Anna was absolutely amazing !!
Demi and Holly were Awesome! They helped me pick out exactly what I needed for my new house and we had a great time working together to get my visa gift card applied to my purchase, appreciate the effort and time spent and made new friends! Thank you for your professional and caring service.
Ms Holly was a great sales associate. I was able to pick out a great dining room set for a great price! We need more great sales associates like Holly who love what they do and it shows.
Allie was great! She helped my sister and I buy my mom a dining set for our mom’s birthday. She answered all of our questions and the whole process was super quick! Our dining set is scheduled for delivery this Friday!
Rebekah was a phenomal person to work with us and help us find exactly what we were looking for! 10/10. We will be coming back for sure!
I went into the store to purchase a coffee table. Adrian C was very friendly. I was in and out within 30 minutes.
Demi and company were amazing. Needed a T.V. console immediately. They used girl power to lift it into my truck. I was shocked that two women were willing to load this heavy object into my truck so I could get it home before it rained. I'm Definitely going back there next month to buy my new mattress.
Our experience with Demi and Rebecca was great respectful, patient and really helped us out alot in getting our new couch 100% recommend asking for them
My husband and I worked with Rebekah on finding a beautiful couch, she’s was completely wonderful and so helpful we were in and out.
Thanks to Phil for all his help with our furniture shopping! Definitely recommend using him!
Phil was awesome and very thorough in explaining everything to me. I appreciate his time and patience. Would recommend!!!!!!
Went into the Ashely store looking for a new dining room table and Phil was beyond helpful! He took his time explaining everything to us and helped us reach a deal on our dream table! Highly recommend!
Adrian was wonderful and helped us find just what we needed!
The service was exceptional. The sales person was exceptional. The store location and surroundings were exceptional. However; I do have somewhat against them. Having just moved here from Arizona I was quite shocked that the furniture prices were so expensive here compared to the same stores in Arizona. People in Arizona make more money so you would think the prices would be more. But it was just opposite income is less here but for some reason it seems That they are capitalizing on the military presence and overcharging the prices for their furniture.
Amirah helped us purchase our living room set and she was amazing. Thank you for all your help!
Ali was awesome, quick and knew her job well I am happy that I was taken care of efficiently
I was in this store looking for a bed but I came out with 4 very nice items, Holly was amazing with us she is the best..
Kevin is the bomb! In and out in 45 minutes! Great deal too!
We had a great experience at this store. Found exactly what we were looking for and had assistance from Adrian who is a wonderful sales manager. She explained things well, and wasn’t super pushy. All together she made this experience the best I’ve had at any furniture store. I recommend stopping in to see her if you need help finding new furniture.
Adrian was wonderful! She was very helpful, and helped us find the perfect bed/mattress/platform for our new apartment. The atmosphere was inviting and comfortable while shopping. Absolutely recommended not only shopping here, but as well asking for Adrian if you want a great sales manager.
Absolutely horrible management. Spent over $20,000 on furniture, but never again. I will go to a better place for my next set. All due to horrible management skills
Ken was great! We had been looking for a couch for almost a year and he helped us finially found one!
Came here for a living room set. Ken helped us find the right couch. He was very informative and an awesome dude
Ali was very kind and helpful towards helping me choose a bedroom set for my daughter.
Kenneth was quick to assist my husband and I in selecting the right sectional options for our space and got us financed quickly.
Kenneth was a great help when it came to purchasing and finding the best financing options for our new sectional.
Great customer service by Kenneth Wilcox. He gave me the best deals. Check him out. He can help you like he helped me.
Holly provides exceptional customer services. She was very patient and informative.
Phil was super helpful! Highly recommend!
Our sales rep Phil was very helpful and knowledgeable and answered all questions. I recommended him!
We visited the Ashley Store twice this week and had a wonderful experience both times. We worked with Demi the first time. Spent a lot of time looking but finally found what we thought were the perfect pieces. But after we left we realized they weren't going to fit. We ended up going back to the store two days later to select something else. This time we were helped by Rebekah. Both ladies were very helpful and so patient. It was a great experience both times.
Rebekah P. was absolutely amazing! I’m a very indecisive person but she was very, very patient and knowledgeable of the products. Rebekah helped me bring my vision to fruition! I left Ashley homestore with everything I needed to furnish my home.
Great shopping experience, Ms. Loren was very helpful. She was very informative, answering all of our questions. Ensuring that we very satisfied with our purchase.
My experience at Ashley Furniture Store was GREAT. Mr. Matt was so very helpful and the store was closing but he didn’t rush me out. I was very pleased with my purchase and the store service. Ms. Ashley was very friendly and helped out. Thanks
Holly was very helpful and we can’t wait to see our kitchen table
Great experience! Kenneth had knowledge of all the items we were shopping for!
Wow!!!, great service and teamwork at this store, the sales representative helped me to get my dream set for a great price she was awesome and I got this all accomplished under a hour...so kudos to Ashley furniture store in fayetteville, this store is a must visit, will be back for my dining room set.
Professional, knowledgeable, and personable.
Worked with Ken, he was awesome and non pushy. Would definitely ask for Ken by name on my next purchase. Keep up the great work!
Stopped by Ashley to check out living room options, left with a nice purchase on a recliner loveseat! Thanks REBEKAH! You were awesome and thank you for all the help with finding the right pick!
I went to Ashley’s two days in a row with so many questions and Kevin gave 5 star service!
Absolute phenomenal service from Ken today!! My husband and I took up a lot of his time because I’m picky and have a lot of questions but he was extremely patient and great to work with. Thank you!!
Phil was awesome in helping us trying to figure out what exactly we wanted. Great salesman!
Phil Faircloth is awesome! Very knowledgeable and helpful. He gave us space to shop but was available when we needed him. Great experience!
Ken Wilcox was FANTASTIC.. I will continue to go to him for all of our furniture needs
My dad and I bought a love seat from Demi in the skibo rd. She was a marvelous salesperson, extremely helpful and knowledgeable. Kudos to her and thank you Ashley Furniture
Fast and professional service. Ken made shopping for a new mattress fun. I’m not the easiest customer and he was so patient with me and my sister. We had so many questions and he answered all of them. We left with a mattress I loved and was affordable. We’ll be back for the couch this weekend.
Had an amazing shopping experience. The salesperson I worked with (Holly) was incredibly patient with me despite me being extra particular about what I was looking for. She worked with me in a way that I could tell she genuinely cared that I find exactly what suited me best. I don't think I have ever worked with anyone that I would recommend more.
Ms. Holly worked well with us to put us in a beautiful leather reclining living room set! She went above and beyond to make sure my husband and I were satisfied before we left! Great saleslady!!!! Ask for Holly!!!!
I enjoyed the experience and help I got from Kenneth. He was very helpful and knowledgeable about his job.
We were greeted with a warm welcome by Ally. I was presented the sales for the day, but wasn’t hounded like a used car salesman.🤣 She was available when I had questions and explained to me all of my options she was very personable, but also very detailed and knowledgeable. She ensured that I was afforded her attention and made sure the transaction was quick and easy. I really enjoyed my visit to the store. Thanks again Ally!!
Ken did an awesome job helping us find dressers!
Look for Mr. Kenneth 👏
Mr. Kenneth, went above and beyond 👏
Always a great experience at Ashley furniture! Kevin was a wonderful help and helped us find the newest furniture addition to our home that we love!
Kevin was super helpful and took the time to answer all of our questions. We would definitely recommend Kevin to help you with your furniture needs.
Just wanna say thanks to Phil the Real Deal for being amazing, and awesome and patient taking time to help my mother find her bedroom set and mattress. Would recommend you stopping by to ask for him 😃
Ken did amazing job on showing us the sofa we wanted and even give us several options. I highly recommend this store.
Phil was great! He knows his stuff!
Had a successful visit for our furniture needs. Melinda took very good care of us! Thank you Melinda at the Fayetteville NC store.
I have been a customer for 8 years now at Ashley’s. Mr. Phil was extremely knowledgeable and helpful. Honestly the best customer service I’ve experienced! Make sure you ask for him!
Thank you, Rebekah Palmer for your assistance in finding the perfect furniture for the man cave! She worked out a phenomenal deal and her product knowledge is by far the best.Ask for her, you’ll be truly satisfied .
Ken was great. He gave us plenty of space and time to shop but was ready when we needed him. Thanks for the tips too!
Phil was great!
Super from start to finish
Kenneth was awesome to work with, he listened to all of our likes & don’t likes, and really worked with us. He even rearranged the modular sofa we liked so we could fully visualize the pieces we selected. I sketched up our living room plan with measurements and we brainstormed different layouts. Definitely recommend asking for Kenneth when you go in
Loren gave me the best customer service!!! Please come see her today! ❤️
Great experience & excellent customer service!!! Please come see Loren! She’s the best! ❤️
I will say that to start, we had a really good experience. Our sales rep was very helpful, she was kind, and she made purchasing furniture for our first home very easy when I couldn’t make my mind up. However, policies prior to purchasing the furniture either have changed or we were misinformed on the return/exchange policy… multiple times. First we were told we could exchange items for store credit (this was prior to purchasing) and this gave me comfort in all of my uncertainty of picking out furniture for my first home. Then when I called customer service the first time I was told I only had the first 72 hours to report a problem and request an exchange. Finally today was my last straw where I was told the third DIFFERENT thing and it was that once you accept the delivery, you cannot exchange/return (so how can you exchange/return up to 72 hours if you can’t once it’s accepted. Make that make sense…) Per that same customer service rep from today, a store manager was supposed to call and that never happened. I’ve messaged the in store sales rep the day the furniture was delivered addressing my concerns and today and haven’t heard back. I will not be shopping with Ashley store again. At this location or another. We are very happy with our sectional. We just didn’t want a table… that literally still has the tags on it. Picture included. I will not recommend and I hope this location does a better job of communicating with customers and staff their policies so that future buyers don’t run into the situation we are having to deal with.
We were warmly greeted by an associate who was a great listener and provided us with several choices from a large assortment of furnishings. He was without pressure and explained in detail pieces we were interested in. Upon making our selection the paperwork was a snap. Delivery was arranged for a date convenient to us. Thanks again Kevin for your time and assistance.
I had questions regarding my bill after purchasing. Damy was great at breaking our bill down, to include the items purchased by price and discount. Definitely will be going into the Hollidays without any headaches. Thanks
I’m revising a post from several months ago to address a pretty egregious experience. Initially, I commended Ken for his seemingly excellent service, but it turns out his performance was marred by deception and neglect. When purchasing my couch, Ken assured me that no payments would be due for 12 months and that no interest would accrue. Additionally, he promised that all payment-related correspondence would be sent to my new address since I was moving. However, I later discovered that payments began immediately, and all information was indeed sent to my old address. So I had several pass due payments. This level of incompetence and disregard for customer needs is appalling. Every attempt to rectify the situation with customer service was met with scripted responses or outright dismissals. Needless to say, I will never patronize this store again. I would save my money y’all and find a different establishment.
Great service. Ken helped us and he was very friendly and helpful.
Ken is amazing sales person. I highly recommend you go and see him.
Just to say that Anna is AWESOME!!! We were greeted in a very warm friendly manner! She made our experience very easy even though we weren't so easy 😁. I would no doubt recommend her and when we return, she will be sought out!!! Thank you again Anna for the wonderful experience!!
Title: Exceptional Service from Ken at Ashley's Furniture I recently had the pleasure of working with Ken at Ashley's Furniture, and I must say that the experience was nothing short of exceptional. From the moment I walked into the store, Ken greeted me with a warm and friendly smile, instantly making me feel welcome. Ken's knowledge and expertise in furniture were evident throughout our interaction. He patiently listened to my needs and preferences, offering insightful suggestions and recommendations. His attention to detail and ability to understand my style and requirements were truly impressive. Not only was Ken incredibly professional, but he also went above and beyond to ensure that I found the perfect furniture pieces for my home. He took the time to explain the features and benefits of various options, helping me make informed decisions. His patience and willingness to answer all my questions made the entire process smooth and stress-free. What impressed me the most about Ken was his genuine passion for customer satisfaction. He genuinely cared about my experience and went the extra mile to ensure that I was happy with my purchase. He even provided valuable tips on furniture care and maintenance, demonstrating his commitment to long-term customer satisfaction. Overall, my experience with Ken at Ashley's Furniture was outstanding. His professionalism, expertise, and dedication to customer service are truly commendable. I highly recommend Ken to anyone in need of furniture assistance. He will undoubtedly provide you with an exceptional shopping experience and help you find the perfect pieces to transform your home. Thank you, Ken, for your outstanding service!
Demi was great and patient because I wasn’t sure what I wanted but she was a great help!!!!!🥰 Now I’m going to enjoy it thank you Demi.
Ashley’s is great place to shop. They have excellent customer service and their furniture is of very good quality.
Holly was as amazing as you’d expect any sales manager to be! Streamlined the process and surprised us with how affordable our dream furniture was. Will be returning and asking for her specifically.
Ken was my couch partner in crime. He did a fantastic job helping us find our AMAZING couch and was very kind and welcoming. He showed us exactly what we would get and was very detailed in his explanations. Overall best customer serviceI I could ask for, made my day.
Walked in the store and was greeted by manager Adrian. Showed me exactly what I was looking for and processed my order quickly and professionally. In and out with very quick delivery and setup date. Thank you Adrain.
Malinda Brizuela listened to us and guided us toward a living set that met our expectations. Thank you for your customer service.
I had a great experience while in store. I was immediately greeted my Loren. Once she figured out my needs she showed me around and got me everything I needed. What stood out more than anything was her patience and the engagement. Everything was explained to me down to the smallest detail and I didn’t feel forced to make a decision. Thank you Loren. I’ll see you soon.
Our experience started with a very nice welcome from Adrian. She pointed us in the right direction and let us have our space. Once we found a piece of furniture, she went out of her way to explain the various options and made purchasing it extremely easy. Thank you Adrian!!
Great service, great product. Would definitely recommend if you need furniture!
Our sales experience was absolutely amazing! Adriana our , manage me t our whole experience was pleasant! Professional excellent! Highly recommended!!
Welcomed immediately and not pressured- a great variety and the prices are fabulous
Adrian made shopping for furniture a breeze. She was very understandable of our needs and met every single one of them.
Annamarie is an awesome rep. Thank you so much for your knowledge and top notch customer service. I will definitely be back
Holly was extremely friendly and professional and helping me purchase my first bed for my brand new home!
Demi at the Ashleys furniture store exceeded all expectations! Her dedication and willingness to go above and beyond to ensure I found exactly what I needed were truly remarkable. Demi's exceptional customer service and genuine care made my shopping experience exceptional. I'm grateful for their extraordinary effort and highly recommend Demi for her outstanding service.
Adrian was so great with helping me furnish my whole house! She picked everything out and all I had to do was swipe my card.
Ken did a great job. He considered our needs and provided us with several options to choose from. Highly recommend!
Adrian was amazing such great customer service much appreciated. Will definitely be back.
Don’t buy Ashley Furniture unless you’re buying it from Adrian Considine-Hannan. Hands down… best experience I’ve ever had. I repeat ADRIAN CONSIDINE-HANNAN
I came in looking for a full bedroom set And not only is it such a beautiful and well stocked store but I got placed with such a kind, warm and knowledgeable Adrian C. She really went above and beyond to help me style It all to match my taste and room. Just wow. What an amazing employee. Thank you Ashley!!
Adrian (Sleep Manager) was extremely helpful and efficient.
Had bought a couch almost a year ago, just wanted to leave a review of how happy I still am with my purchase. Ken there definitely helped me purchase the perfect couch for me and my family. Couch is holding up great. And with the Diamond Care Plan I got with it I don’t have to worry. We are definitely going back to this store and asking for Ken again to get a coffee table to pair with our couch. I know the person I worked with will be an expert and pick the right one for me. For anyone worried about making a big purchase don’t worry there is a very easy payment plan that I used myself.
Adrian was very knowledgeable and helpful walking me through selecting a new bed! She made me feel comfortable and answered all of my questions in detail. I will continue to refer my friends and family to her for future purchases!
Just have to say Ken ROCKS! Very sweet, polite and great attitude!
Ken is the legit GOAT. Always helpful and so friendly.
Anna was very helpful and patient with us . She very friendly and I would recommend her help to anyone who shop here.
Went in just to get and idea of what I was wanting for my living room and Kenneth helped me walk out with exactly what I wanted!! He’s a great salesman and listens to exactly what you’re looking for!!
Ken was an amazing rep. He helped us pick out the perfect furniture for our brand new home. Could not ask for anyone better
I had an amazing experience with Ken. His customer experience is amazing, and I truly enjoy the experience that I had. He is amazing manager.
Shout out to Adrian Considine. Her vast product knowledge and attention to detail makes shopping so enjoyable. Adrian’s top priority is listening to her client’s needs and vision, then executing a plan for their home. If you’re looking for a top notch individual, ask for Adrian Considine
Amirah was great, very present in the process good furniture selection too
Adrian was awesome to work with! She helped us pick out the perfect couch and it arrived quickly!
Kenneth at the furniture store was a gem! He knew his stuff, suggested personalized picks, and made the shopping vibe super smooth. His friendly attitude and willingness to go the extra mile totally rocked – left with a smile!
Holly the sale manager was wonderful! She truly cared helping us find my mom a recliner. She was able to speak with my sister who lives out of state and access her store account. Thank you Holly for helping us!
Great salesperson. I would ask for Demi again.
Went into Ahley's with my mother to look around. I got to thinking, I am not sleeping too well. So, I bought me a Matterses set. Adrian was very professional and polite. She seemed to have a lot of knowledge on the beds. The transaction was quick and simple. I am looking forward to a good night's sleep in my new bed.
Mike and Kenneth were great to work with and great deals
Went in yesterday to purchase a cabinet for my dinning room, and Kevin was AWESOME!!!!!!! DEFINITELY the GO TO salesman.
Anna is amazing everytime we come in and are go to. She hooks us up she had the best attitude best service.
Adrian Considine was amazing the energy she had was nothing short of phenomenal. Adrian helped us find what we needed and was helpful with putting together the room we were shopping for.
We had an amazing experience at Ashley Homestore with Adrian Considine. We were looking for a living room set and a dining set that would go well together and Adrian was so patient with us and helped us find exactly what we wanted. She gave some amazing recommendations that definitely helped us with our decisions. Thank you s much, Adrian!
Demi was an excellent sales associate and provided my Grandmother and I with the most excellent service possible!
Would never buy from them again delivered mattress but did not have all parts to assemble bedframe. Delivery and installation crew left had to sleep with mattress on the floor. Second crew didn’t have parts neither did the third crew. Finally, the fourth crew came after weeks and assembled the bedframe, But still had issues due to them stripping out screws not installing screws and places. With all that said, I would never buy from them again, or recommend them for anyone after this experience.
Loren helped us and was very friendly ! Great customer service !
They matched price so I can have the back yard finally finished. Glory!
Phill was great and had me in and out.
Store no longer exists here.
Enjoyed the experience. Our sales person Amirah was very helpful in meeting our needs and finding a financing solution that worked for us.
Come see Mr.Phill!!!! Great customer service!!!
Came back to Fayetteville after being gone since 2014 as part of the military. Walked in to this Ashley and Adrian welcomed us immediately. Gave us our space and was very knowledgeable. Needless to say we walked out of there with a living room set. If you go ask for her immediately. Thanks Adrian!
Ken did great! Worked everything out quickly.
Daniel is amazing! Go see him he helped us!
Kevin was very helpful and professional from the time I into the store until I was done with my purchase. When visiting Ashley again, I’ll be sure to ask for him.
Adrian was super helpful and sweet! I will definitely contact her the next time I make a purchase
My husband and I walked in and were welcomed by Phil and he helped us look for what we wanted and was extremely patient with letting us look for our perfect finds. Thank you. We had a great experience!
Both Phil (The sales rep) and Diane (Manager) have made my shopping experience great. They were straight to the point and able to accommodate all options requested on my purchase.
Very courteous and helpful. Keep up the good work Ken
Was very great at working on getting us what we wanted!
Courtney was amazing and found me just what I want after 5 stores of hunting!!!! Amazing job!
Courtney was fast and not super salesy! Would highly recommend
Courtney really helped me with deciding what bedroom furniture I wanted. She’s amazing!
Great shopping experience, almost overwhelming. The sales personnel are knowledgeable and your only limitations are the discounts and sales.
Thanks so much to Holly, we had an excellent experience today at Ashley Furniture!
Amirah was incredible ! Amazing customer service and very personable made the experience super convenient!
Holly was very helpful in assisting me with finding a recliner that fit my needs! She was great!!
Kevin great customer service. 👍🏼
Michael was very helpful. Initially asked what I needed and showed me the inventory. Advised me on what would work and I picked a perfect set.
Adrian Considine was very nice she worked with me to find the perfect mattress that suited my interest and I really appreciate that. Thank you
It was very nice having holly help us today finding furniture.
Very helpful and polite staff. Ken really knew what product they had and what we were looking for!
Came in looking for a replacement for our living room couch. Was a bit apprehensive but Kenneth did a great job helping us select the right unit for our living room and going through options. Did not feel pressured one bit and will definitely come back when we get our basement remodeled!
I came into Ashley’s recently and was greeted warmly by Ken. He assisted me during my visit and was knowledgeable, friendly, and all around great to work with. Leaving 5 stars for this guy and this wonderful Ashley’s location.
My family and I were in search of a new bed, living room set and rug. Our sales associate Courtney was able to help us find all that we were in search of AND AT SUCH A GREAT PRICE! Thank you Courtney for being so patient and helping us furnish our home!
Today I had an awesome sales manager Mrs. Adrian Considine. She went over and beyond to assist me with the sectional for my new unit that I just built. I showed her the color of my walls and flooring, she assisted with the correct color on how it would bearing out the flooring colors for the Living space and the bedroom. She has a beautiful since of humor, where we laughed so hard about several things. If you come to Ashley's on Skibo in Fayetteville, she is the go to person. The other ladies that I met behind the desk were also cool and have a beautiful since of humor like Adrian. Thank you for your assistance and keep up the GREAT work. Happy Holidays to Ashley's Staff
Courtney was a pleasure to work with it was a great experience.
Adrian Considine was amazing and so patient. We were able to get an entire new bedroom set and the most comfortable mattress I’ve ever laid in.
Adrian was amazing she was extremely helpful and gave plenty information on everything regarding our bedroom set purchase we are more than happy with our selection all thanks to her
Courtney was so helpful and answered every question I asked. She even helped after hours to make sure I got what I wanted. She is the best!!!!
My experiences at this Ashley Homestore were great due to the amazing customer service received from Courtney. She is an awesome Home Furnishing Expert when it comes to Ashley’s products and services. Her knowledge, respect, friendliness, and commitment to customer satisfaction is second to none! I highly recommend asking for Courtney for any purchase! She is amazing at what she does and it shows!
I was looking around for a new Futon for my husband’s Man Cave, as a gift for him. Courtney assisted me and she was AMAZING! She was very informative with the different fabrics and sizes, assuring it would not only fit, but look good as well! Awesome assistance!
Thank you Courtney for your guidance and expertise. You helped me find the perfect pieces I needed for my home. You are excellent.
I was a first time buyer for purchasing furniture and had a great experience. Ali was super helpful throughout my visits and worked hard me to get what I needed. I highly recommend her when you visit! The manager Josh was a great help as well. He even gave me a great pitch on a water bottle that creates flavored water for you!
This place is so great you can get lots of fruniture Courtney was the best🩵🩷🤍
Courtney was great at helping me pick out everything i need for my new apartment.
Decided to make a purchase from the Fayetteville N.C. store, Anna was our sales representative, appeared everything was in order and purchased the furniture, got home and wanted to recheck the order and went on line only to find out that we were way OVERCHARGED, went back to the store the next day and talked to the so-called manager, he stated that corporate and the individual stores can’t keep up with the ever changing prices, didn’t want to deal with the issue, Anna stepped up and got the issue corrected, she was the only one that was very apologetic, Check your pricing on line with what they have in the store, it may save you thousands!!!
Very satisfied Daniel did wonderful job explaining everything and going over everything
Courtney was great!
Courtney was great!!! Was in and out in less than 10 minutes with an order confirmation in hand!
Ashley furniture is the best here in Fayetteville! Amirah was my sales person. I told her what I was looking for & she made it happen! She is very knowledgeable about everything from sofas loveseats, sectionals, rugs, beds and all. She was very polite & kind when she greeted me at the front of the store. The other employees like Amirah is Josh. He would bend over backwards to get the job done! Thank you all in the Fayetteville for making my shopping experience GREAT!
Rebekah is one of a kind! We are repeat customers and are grateful our local Ashley’s HomeStore has someone with her experience that we can count on. Most recently she assisted us in our purchases of bedroom furniture for our girls. I cannot say enough about Rebekah’s professionalism & customer service. We will continue to seek her help for our future furniture purchases from Ashley’s.
Loren helped me a ton! As an inexperienced buyer, Loren helped me understand my options. Thanks for a great experience!
I came into Ashley’s looking for a sectional and Amirah Williams was so pleasant to work with and very knowledgeable. She made the process seamlessly easy. If you’re looking for someone who will accommodate you and find you exactly what you need, ask for Amirah!!
Adrian did an amazing job helping us today!
Adrian is amazing! She was more help than I knew I needed!
Listen here!! That Courtney is AMAZING!! Because can she work at every store?!!! That’s what she needs to do because again she’s amazing!! Sis needs to be teaching a course on superb customer service!! Thanks Court.
Courtney rising was amazing and very helpful. She found everything we needed in a flash and really made our rooms feel like home. She’s the best there is and gets you the best deal!
I had the pleasure of working with Courtney at this furniture store, and I couldn't be happier with the service. She was a fantastic consultant, providing valuable insights and helping me find the perfect pieces for my home. The entire process was smooth, and I absolutely love my new furniture. Courtney's expertise and friendly demeanor made the shopping experience enjoyable. I highly recommend this store, thanks to Courtney's excellent assistance!
Courtney Parker is and always will be amazing! She helped me tremendously when I came in for my Desk Furniture search and helped me expeditiously!
This is not my normal Ashley’s . I was in town , and wanted to surprise my Aunt with a new table since hers broke , Courtney was so helpful & patient with my demands and My aunt was ecstatic with the choice I made . Will be returning !
Courtney is AMAZING! Love her so much!
Courtney is amazing!
Great customer service
Ali, it is by far the greatest sales person in the store. She was very helpful, she was very respectful, she gave us time and privacy alone to discuss our plan moving forward. I strongly recommend her for any future purchases. We feel very happy and honor to conduct business at this store
Kevin De Jesus was amazing & helped with everything I needed.
As always we have had nothing but a positive experience at Ashley Homestore. Ken has exceptional customer service skills and always treats us like family when we come to shop. I personally loved how he helped us navigate the floor in order to find pieces that fit us personally! I cant wait to snuggle up on our new couches!
It’s very important to let those with whom you do business know that you notice, and appreciate superior customer service. I'd like to compliment two of your employees, Melinda and Rebekah, for the excellent service they provided me over the past couple of weeks. Their professionalism and commitment to customer service is commendable and I am truly grateful to have had them assist me. Thank you so much for your patience and kindness.
Ali is an amazing sales consultant. Thank you for always making yourself available for me . My new bed is GREAT !
I Always have the best experience with Ali from Ashley’s Home store of Fayetteville. Ali is up to date on all the latest products and will definitely make your vision come to light.
My partner and I were helped by Kenneth Wilcox as soon as we entered Ashley’s to shop for our first couch. Kenneth was super friendly and offered us some suggestions to match the type of couch we were in search of. We picked out a couch that night and are having it delivered in a few days! Thank you Kenneth for your help and kind demeanor!
I went in with my daughters to find new beds and from the time I entered Mr Daniel helped me he was very nice and professional- and now the bed is installed and we love it thank you for the experience!!
Amirah made what seemed impossible so possible. She was so kind very transparent and extremely knowledgeable. Thank you so much for your kindness! Will return very soon.
Ken was great to work with. He was very knowledgeable about what the store has to offer.
Came into the store looking for couches and Kenneth was super helpful! All staff were great and tried to get us the best deals!
Great experience and excellent customer service 👍
Great, beautiful furniture!! Was high quality not cheap looking like that other furniture store that has all the celebrity advertising for them.
Had a great time at the Ashley Store. Worked with Ken. Inventory was great too. Ken was great, he helped me find the furniture I wanted and was a professional. Great sales person. Highly recommend.
If you go furniture , go see Anna. She is knowledgeable, helpfully and just an overall great sales person. Enjoyed her humor as well. Thanks, lady ❤️
Adrian Considine did a wonderful job, helping us to buy a couch, ottoman, and table. Fantastic service!
Ask for Courtney. She was absolutely amazing and helpful the minute we stepped in. Her personality made us feel at home! Thank you!
Amirah was amazing and super helpful getting us the best price possible on our dining table!
"NO RETURNS" .......I won't leave 1 star because it's partly my fault for not reading the fine print. We bought a server table in store and after we got it home decided it didn't fit well for what we wanted. Brought it back and was stopped at the door by an employee "WE DON'T EXCEPT RETURNS". Was told no matter what you buy from the store no returns accepted delivery or in store pickup. The sales rep didn't ever once mention that and who in their right mind reads the fine print on the ipad when they say sign here? Now i'm stuck with a $350 purchase we don't like. My bad live and learn.
I had the most amazing experience as always at Ashley’s Home store of Fayetteville. My consultant Holly White is one of the best in the home furnishing business. She is very knowledgeable on all the latest products and I am always so impressed and appreciative of the attentiveness caring way in which she handles each customer’s needs.
We went to the store 2 weeks ago and Rebekah Palmer was AMAZING. She was very patient with me and worked with me until I found exactly what I wanted. I recommend her 100% her customer service skills are super!!
Holly was amazing!!! No pressure. Efficient. I’m and out in about 15 minutes with a beautiful dining room table !!!
I worked with Michael and he was very helpful.
I wasn’t coming in to do financing but Adrian Considine broke every detail down to me and I did do the financing and it was worth it she’s the best I really appreciate her a lot, she’s Heaven Sent thanks again, Adrian Considine !
Mrs. Rebekah Palmer was very helpful in the purchase of my new recliner. She went over everything during the transaction and made me and my wife felt very comfortable.
I visited this place. The Kenneth, this guy is amazing. He tried everything he can do and very nice. I love this place
Ken was awesome so helpful! Helped me put things together he was very friendly and knowledgeable about design… 😊
I’m going to share my terrible experience with this company I was waiting four weeks for my delivery when the delivery was supposed to arrive in three days when the furniture arrived it was dirty , burnt with cigarette burns and water marks. It was four piece set but two pieces were damaged and had to be returned to the warehouse , I refused to take the couches that were damaged because of the quality and smell of the furniture. I was expecting to receive new furniture but extremely disappointed when it arrived , I payed cash for my couches so there shouldn’t be an excuse for it . When asking for an update for my couches they were severely rude telling me i can’t return the couches and they don’t have an update because “ the system was down“ I’m extremely upset and don’t know what to do I just wanted new couches.
Kenneth Wilcox at the Fayetteville store was great at helping me find the right mattress at the best price!
Very polite and friendly. Holly made sure she understood what it was I was looking for. She was very welcoming.
Rebekah Palmer was our associate that helped us today! Her customer service was impeccable, couldn’t have asked for a better experience!!!
My mom,Pauline Niester, bought some furniture, and was sent a promotional balance, so before she paid ,she ask 3 times about it .They told her if she paid the promotional balnce in full ,her account was paid off ,no more payments .Now they are telling her that the accounts isn't paid ,poor customer service
I was told if in paid the promotional balance, my account was paid in full ,it is paid off,I asked 3 times before paying.I check my account, still is a balnce ,i was lied to ,they need to listen to the conversation, and i have a witness ,speaker phone .This is poor customer service .,it should be paid ,like I was told .Sorry business, don't buy from them ,everyone will know
We visited the Fayetteville store with the intentions of looking around to get some ideas for our new home. We felt overwhelmed as we had an entire house to fill. As we walked in we were instantly greeted at the door by Kenneth who was very knowledgeable, helpful and friendly, helping to make us feel comfortable and at ease while we “window shopped” after a few hours later we left with most of our house complete with furniture!! As a family of five, three kids and a mix of interests and options .. we all left happy. Kenneth was very patient with us…and our children as we ventured into this new exciting journey in our lives. We will continue to do business with Kenneth and the Fayetteville location. Thank you Kenneth and Ashley of Fayetteville!
Rebekah is the perfect saleswoman! I came in looking for relatively inexpensive furniture that met particular personal requirements. She took my wife and I around to items meeting my desires and was very friendly. I chose to check out expensive items and my wife and I decided we wanted to spend more. She continued to give us the same level of great service. All to often it seems salespeople treat you differently based on what you want to spend or they try to upsell you, that was not my experience here. Ashley Furniture in fayetteville is a great place to shop for what you want, any other place will just push what they want to sell you.
My recent experience at Ashley Furniture Home Store in fayetteville was top notch. Our in store experience was great! Rebekah helped us pick the right furniture for our guest room. The delivery team was very nice and efficient. After delivery, Rebekah went above and beyond to make sure our experience was fantastic. We will definitely be shopping here again!
Rebekah was great, she gave us a wonderful price for our new couch, and went with us going back and forth until we found a price we were happy with. Excited to walk out with a wonderful sectional for our family. Highly recommended her!
Greeted immediately by Rebekah Finley as soon as we walked in. She continued to come over to us asking us if we had questions or needed help. Once we found sofa, chair, end tables & laps we were interested in she stayed with us as we tried different looks with the sofa & chair even bringing over different end tables until we got the look we wanted. We did make the purchase and were very satisfied with Rebekahs help from the start to end of our shopping experience. She is a great saleswoman and asset to her job!
Ask for Rebekah at the fayetteville, NC location! She is wonderful, and she helped me purchase wonderful sofa and ottoman. The quality of the furniture is great. They had to make it after I ordered it, and the wait was more than worth it! Rebekah contacted me throughout the whole process.
So I recently moved and was in need of furniture. Rebekah at Ashley Furniture store greeted me and helped me tremendously. I got a nice couch, recliner and coffee table at a great price!! I highly recommend going to Ashley Furniture for your furniture needs! And make sure you speak with Rebekah!! She was great. You will not regret it!
Walked in & walked out with the perfect mattress that met my price range & comfort level within 5 mins thanks to Holly & her great customer service.
My man Kenneth Wilcox is the go too person up there, he went above and beyond for me to get a brand new bed for my daughter and took the time out to give me some good daughterly advice which is not in his job description but that's to show how much he cared about me his customer, great experience highly recommended!
Called the day before to get info on lift chairs. Was told by salesman Phil there was 4 to choose from next day to our surprise only had 2 on floor brought 98 yr old mom in chair to try it out loved one and we bought it. Of course the most expensive one was one of those left. But we got it on the way out they cheered and whistled guess they got us for the chair. Thought that was very rude. At least wait till customers get out of store
I came into the store on a budget and Rebekah made it happen. She was super nice and listened to what I was looking for. If I ever need to come back I will definitely be asking for her. Thanks Rebekah!!
Great service! Our friend Ken helped us find the best options and deals for our new home furniture. 100% recommend to go with him!
Ken for the Win! He hooked us up with a great deal on a king sized mattress and frame. Highly recommend to ask for Ken if you go to the Ashley furniture store in Fayetteville, NC.
Adrian is so helpful she’s helped us with two purchases so far!
Rebekah Palmer was my saleswoman and she was awesome! She was patient with us while we sat on every bed in the building. Her customer service was superb. She was eager to assist us. We got a great deal too.
Anna Coppola is awesome! She helped us purchase our dining set. She was patient, understanding and took care of all of our needs. We will definitely be back & we will ask for Anna again!
Anna Maria Coppola was very attentive assisting us with our furniture purchase. I would come back to her for our next furnishing needs.
Ask for Amirah, she worked with us for a few weeks while waiting on the closing of our new home. She was very helpful, patient, and knowledgeable.
Anna Maria was amazing! She helped us get into a new bedroom set. She was patient and answered every question we came up with.
I love coming to this location. Phil was fast and friendly and was able to give me a good deal on my new living room furniture. He was patient (because I’m super indecisive) and I would recommend anyone come here if you want GOOD quality furniture
I had an amazing experience working with Kenneth a few weeks ago. He recommended the perfect mattress. it is the best purchase I made in years. I would recommend Kenneth to anyone
Wonderful place. AnnaMaria is Amazing, professional , pleasant and patient. Prices are good too. I will surely go back there again.
Overall experience was outstanding, Melinda was extremely helpful, courteous, and assisted me with different furniture styles that fit my needs. The entire process ran smooth with no hassle. Look forward to going back in the near future. Ask for Melinda if you visit this facility.
Go in and ask for Ken! He’s the man!! He was very attentive, was able to show us exactly what we were interested in and worked with us on financing.
We had such a great experience Amirah! She helped us pick out the perfect couch for our new home! 10/10 recommend shopping at Ashley Furniture with Amirah as your saleswoman!
Excellent service , got snd paid for the furniture I want within an hours.
Rebekah Palmer was absolutely wonderful to work with! She assisted with my bedroom set and was friendly and very transparent!
I called several Ashley stores looking for a particular item. When I reached Holly and told her what I was looking for and that I had contacted several other stores she offered to help me find what I was looking for rather than make me keep calling individual stores - she was the only person that offered to do so. It took some time but at the end of the day Holly scored a rather large sale! She was never pushy but once she found out what I was looking for she continued to offer me "like" items until we found the perfect fit! Thanks Holly, you are aces and a true asset to your company!
Kenneth Wilcox was very helpful and made sure every question was answered and make sure we had everything we needed
Great shopping experience. I went in with an idea of what I wanted and Daniel was very helpful in me leaving with exactly what I was looking for.
I will be returning
Shopped with Phil and he was amazing to work with 1000% recommend him as your sales man when you go into Ashley’s.
Only positives to say about our visit to Ashley and our sales person Adrian. She showed us the area of the store to find what we were looking for, then let us look around without hovering, but seemed to be right there when we had questions. One of my main priorities when shopping, especially for furniture, cars, or electronics, is the salesperson's knowledge of the product. Adrian was exceptional in that area. The furniture hasn't been delivered yet, but we expect that part of the process to be positive as well.
Great service from Alexandra. Very satisfied with the experience and look forward to future engagements.
My husband and I had an excellent experience at Ashley furniture store on yesterday. Mrs. Anna you are an awesome sales representative. Everyone in the store needs a personality like you. You went beyond your duties of providing us with us with our military discounts and plus what Ashley's was giving the customer. My husband and I will never forget you. I know that he work your nerves lol! But you hung in there with us. So we give you kudos 👏🏾 💐
I came in and Holly helped me with everything I needed to get my home furnished! She is super sweet, patient, professional, and I loved her willingness to help make sure everything was perfect! Definitely will be using her if i ever need anymore furniture! 💓
Great customer service.
Amira Williams was such a delight helping me choose my bed frame! She greeted me with such kindness and joy and I can tell off rip she was dedicated finding what suits for me. It was so fast and easy ! Literally couldn’t ask for a better consultant ! Thank you so much Amira !
I had a great experience working with Holly. She was very welcoming and explained everything to me as I made my purchase. I'll definitely be coming back.
anna killed it with getting us beautiful pieces for our new home at awesome prices!!! great place for new home owners or renters :)
Walked into Ashley this past weekend 9/10 looking to buy a couch big enough for our family and was immediately greeted by Phil F. He led us to the exact couch we were looking for a provided us a quick, no-hassle furniture buying experience. Really appreciate his help throughout the whole thing and will definitely be coming back to this Ashley location for our future furniture needs.
Anna was a Godsend today! We had limited time to purchase a recliner for my Dad while in town visiting. She was kind and gracious. So grateful for her expertise!
Great experience! Sorry if I butcher her name but Amirah was fantastic! Loved hanging out with her, she's a great sales person and very knowledgeable. Also I definitely recommend the Purple beds.
I don't usually do a lot of Google reviews but we just love how our living room makeover came together with our new sectional and ottoman so much and had such a great experience I feel like I need to share. Rebekah was incredibly helpful! She showed us so many options. Even though our thoughts were a bit all over the place she helped us find the perfect sectional. She even put together a mock up of the sectional in our chosen build/set-up with our wall color and the rug we planned to buy so we could get an idea of what it looked like before committing. It looked great there, and even better in person. I was also pleasantly surprised how quickly we were able to get the pieces delivered. We had them in less than a week, while my in-laws recently waited 6 months for new furniture back in VA (but not from and Ashley store). Such a great experience overall!
Love it here
Alexandra was extremely helpful and efficient with the sale process. Can’t wait to receive my new table!
Kenneth Wilcox was a very pleasant person to work with. He was very patient through my decision making. I appreciate his willingness to not stand over my shoulder after greeting me, giving me time to decide on things on my own. After a while of looking on my own he was attentive and came back and asked me did I need help. Perfect timing! Throughout the experience I rate him 5 plus stars. If you visit the store, ask for Ken. He won’t steer you wrong.
Amirah was awesome! Best customer service I’ve gotten from Ashley Furniture. So helpful and friendly. If you come to this location, ask for Amirah!
Holly was very helpful and very professional
As my wife and I entered the Ashley's Furniture Store, we were immediately greeted with a come in, customer smile, along with a since welcoming. The sales associate knew exactly, what we were looking for, before we could finish describing what we desired. The time we spent, from entry to exit, and purchasing exactly what we were looking, was astonishing. I'm 67 years old, and have done some shopping in my years, but this was incredibly fast. Then on top of that, all-inclusive was the knowledge, expertise, financing, customer service, and social conversations, was astonishing. If Amerya our sales associate can perform like that, I would suspect your entire staff is will prepared and trained. If you are looking for professionalism, customer service, and a memorable furniture buying experience, Ashley's Furniture Store, in Fayetteville, NC is your store, I promise you won't be disappointed.
Meh. It's a furniture store. Selections were OK, but good holiday sale prices. You were met promptly at the door with a knowledgeable but not pushy salesperson
Great experience, Courtney was helpful, Courteous and not “pressuring”
Courtney at yhe Fayetteville store was very helpful and easy to talk to as well
Amirah was awesome! Easy and fun experience. Can’t say I’m a fan of furniture shopping, yet she made it fun and easy. Thanks!
Dan was so helpful when picking out my new living room set. I was uncertain of which material I wanted to go with and Dan was very thorough in explaining the different options. I wound up choosing a reclining sectional along with a separate recliner. Dan was so polite and so helpful. I will be back when I need bedroom furniture.
Patient, not pushy, helpful, and knowledgeable. Thank you for listening and helping us find our comfortable new living room. You are the best Cali Ali.
Kenneth Wilcox is very professional and he made us feel comfortable, he is definitely very respectful.
We had Ken as our sales rep, and he was nothing but patient and awesome with us. We came in the next day to buy and we’re greeted by Michael and he was just as awesome too! Both reps made us feel comfortable and met our needs which led us to making a great purchase from the store!
Great experience. Cristy was the absolute best and very patient with all my questions. Highly recommend this store.
Great experience at this Ashley store! Diane answered every single one of my many finance questions. She really went above and beyond!!
Great experience. Courtney was great. Answered all our questions and was very patient with my indecision
Anna and Kevin were amazing! They were super patient and willing to work with exactly what we needed. Definitely ask for one of these two when thinking of your Ashley Furniture purchase!
Kenneth was very patient while I looked at different pieces of furniture and answered all my questions about the furniture. There was also a variety to choose from which was a plus.
Phil gives the best deals! Nice staff, beautiful inventory!
Anna Maria was our sales lady very helpful and nice, showed us everything in the store and worked with us on bundles and price.
Great customer service!
Courtney was amazingggggg. She helped me purchase my bedroom set, living room set and dining room table! She made the process so easy and she was so kind and quick!
Had a great experience! Loren was very patient with me during the selection process. I ended up getting what I wanted and now I'm waiting for it to be delivered. There's additional rooms that need to be furnished so I will be coming back.
See Phil to get the best deals!!! I had a very pleasant hassle-free experience. Phil was very patient informative, answered all of my multitude of questions even when it was about a product that they didn't sell. In the end we did wind up purchasing from Ashley and I can't wait for my delivery.
Phil did a great job helping us out today! Made our experience very pleasant.
Amirah was amazing and helpful
Amirah was great she knew exactly what she was doing and got us right. Great Job and excellent customer service. Walked out very happy and satisfied.
Loren LaFollette did an awesome job in assisting us finding our new couch. She was helpful, but gave us space to browse and make the final decision on our own. We had a great experience and will gladly return to Ashley Furniture for our future furnishings.
Anna was awesome & definitely took care of my mom when she was looking for a bed. Gave us the best deals & made sure everything would be good to go. If i could give more than five stars I would!
Worked with Phil. Told him what I was looking for and left with something even better than expected that truly fit my need. Thanks Phil!
Our rep was extremely helpful. Patient and pleasant to do business with. Ashley has quality products and great financing options
Great customer service. No pressure salesman. Highly recommend
Ken at the Fayetteville NC store was an excellent sales person. He was the very best at answering all the questions I had about the lift chair. Very knowledgeable! Loved it! I will be back to ask for him and do more shopping. 5 star experience for sure!
Anna was wonderful. Truthful. Engaging and fully did her job. I will use her again.
Annamaria was and is AMAZING! She found exactly what I was looking for, and made it all work for me without breaking the bank. Such a kind and personable person. She is your go to for all your furniture needs!♥️
Kenneth Wilcox is very helpful! He patiently answered our questions and assisted us throughout the process. We are very pleased with his service.
Great experience! We worked with Rebekah Palmer, she was very patient and took her time to break everything down for us and get us the best price/deals possible!
Great place to shop for furniture items and great deals as well.
A friendly and very warm welcome in the store. I shop here anytime I want some furniture.
This is my second time going to this particular store, a my experience was great! My sales representative Kevin was absolutely amazing. This was actually my second purchase going through Kevin, he knows his products.
Thanks Malinda for assisting my family
Kenneth Wilcox was very helpful, informative, and professional. He didn’t pressure us which definitely made our shopping experience easy and delightful. 💯 recommended
Great salesperson (Kevin Dejesus)! I was able to find what I was looking for and got a great deal!
They are much more professional and courteous then rooms to go.
Kenneth Wilcox, Home Furishings Consultant, helped me find the perfect dining set for my home. He was extremely resourceful, friendly and able to work with me on my budget. When visiting Ashley Furniture in Fayetteville ask for Ken Wilcox. He is the best! Thank you Ken!
Ken was a huge help, took care of all of our needs and was very knowledgeable about the products we were interested in. E can’t wait for our new furniture!
Salesperson Courtney was an absolute joy to work with.
Amirah was amazing she found just what we need, highly recommend her service!
Kevin did an amazing job getting me set up with everything I wanted. Professional, courteous, and helpful! Highly recommend!
Can’t express how awesome the sales rep Kenneth was. Patient, nice, and very informative on each piece of furniture we purchased. 10/10 would recommend.
Smiths was super friendly & helpful!
(Translated by Google) Amira Williams (Original) Amirah Williams
Ana, thank you so much for all your help on Saturday. Can’t wait for the delivery of our new sofas.
The help was awesome and I got what I needed for a great price
I received late fees from TD bank (the company that financed our furniture) because they said this store did not provide the correct address therefore they weren’t able to send me my statements to make a payment. Which is crazy, because Ashley’s delivered the furniture to my house so how was this mistake made? Either way, the finance company is blaming Ashley’s.
HOLLY IS AMAZING ! Go see her for the best deal in Fayetteville
Kenneth Wilcox was great!! He helped us with more than enough and we definitely plan to come back to work with him again!!
Thanks Holly for all of your help!
Phil really does get the deal!!! He is by far the best sales person I’ve ever worked with. He was selfless and helped me get exactly what I needed! Awesome experience!
Courtney was amazed
We needed to match a piece of furniture that we already owned and Ken helped us find exactly what we were looking for. Super helpful and would definitely recommend!
I went in to try out a bar stool I had decided to buy. The salesperson tried to upsell me so hard I left without ordering it. I like Ashley, but really turned off by this salesperson. I have bought from them in the past and liked their products.
Our consultant (Mrs. Rebekah Palmer) was phenomenal from the moment that we entered the establishment and made contact with her. Our first stop was at the mattress area. She was very knowledgeable! She spoke as if she worked directly for the manufacturing company that made the mattresses. It gave us so much confidence in her and made our process for selecting a new mattress so much easier. After we selected our mattresses, we proceeded to look for a new bedroom set. Once again, Mrs. Palmer was just great. We were blown away with the amount of knowledge that she possessed on every piece of furniture that we came into contact with throughout the store. After several hours and an additional day, we were all set. New mattresses and new bed. Mrs. Palmer was great. Overall, it was a great experience for us. Her patient and overall professionalism was just top notch. My wife was so blown away with Mrs. Palmer that she has shared this experience with many of her friends and coworkers. She's still talking about it today! We just don't get this level of professionalism many times in today's society. We thank her and the staff for a very pleasant experience. It makes returning to the store alot easier. Thanks again.
My husband and I were way overdue for a new bedroom set. We visited the Fayetteville store and was warmly greeted by Ali as soon as we walked in. We told her what we were looking for and she explained the store layout and noted the current specials going on. Since we weren’t exactly sure of what style we were looking for, we decided to walk the showroom – many times. She checked on us periodically and was so patient with us. No pressure at all which we truly appreciated. After circling the showroom and deciding what we chose, we also selected some new living room side tables. When we finally had our list of items, Ali sat down with us and developed a very fair priced quote with delivery dates. The entire sales transaction was very thorough, and she was so helpful with getting the best deal for the many items we purchased. Additionally, she also provided us great information on converting our split king bed back to “normal”. We appreciate the time she dedicated to us, and you can tell that she values us as a customer. We would definitely come back to Ashley and would recommend Ali to our friends and family
Amirah Williams was the best. She helped me out so much!!!
Courtney has been our rep for years. She is amazing at helping me get the right items I want for a great price! I highly recommend for her knowledge, patience, and timely responses. We love our recliner sofa and chairs and more items to come!
Amirah was excellent in helping us purchase our living room room furniture!
Courtney, thank you for your help with our new leather set. You were awesome 👌
Ken was such a huge help. Great customer service. He really listened!
Great shopping Experience. Was able to look around without feeling pressured. When we found something we liked Ms.Adrian Considine was amazing!!! Super informative, and most importantly patient. You can tell the staff have a great team chemistry and all support each-other.
Courtney did great! I was in and out in no time. Appreciate her and the service we received.
Adrian is a rockstar! She listened to what I required and found products that went above and beyond my expectations. Super happy with my purchases. I would recommend everyone see Adrian when you need new furniture.
Ken Wilcox was AWESOME!!!... He was very kind and patient. He listened to my wants, needs, and concerns. I'll DEFINITELY be back!!!. Thx Ken
Awesome selection and superb customer service especially by Rebekah. She was very patient and attentive to what we were looking for and really helped our dining room vision come together! If you go, ask for Rebekah, you won't be disappointed. She is wonderful!
Look for Courtney for any help! Found the right furniture with no stress!
Courtney Rising is AMAZING! Made the shopping experience super fun! Awesome personality. We will be shopping with her again
Went in to Ashley’s to buy more than I left with. The sales person made me feel as if I had brought my toddler to shop with me. I could not look at anything without her showing up. Waaaay too pushy and I just ended up leaving with 2 chairs instead of my planned bedroom, living room, and dinning purchase. I wasn’t able to look at the furniture like I had hoped.
Holly was great to work with, she made things happen!
10/10 Glad I had Ken. Kennith wilcox helped me out a month ago when I came browsing for furniture for my future house, he listened to everything I wanted and showed me everything I needed. I got his number and he answered every question I had up until yesterday when I made my purchase. I'm 100 percent sure he'd answer any question now too. Love that Ashley store and hope ken gets a big commission because he deserves that.
Holly was very helpful and the store had lots of great options
TLDR: Ken is a great with helping out with our furniture. Once again I am writing this review for another successful purchase here at Ashley’s. Ken Wilcox has been our main consultant since being here in NC, and has provided wonderful service as always. Alongside taking care of me and my wife’s needs, he continues to provide excellent customer service and has assisted us in everything we need. He always tells us the best deal he could provide here at Ashley’s but always goes above and beyond even if he doesn’t have to but because he wants to. He really does care about our furniture needs. I would recommend anyone who comes here, ask for Ken. He really is wonderful and knows what he’s doing. Don’t shirk out on his assistance. Realistically, a lot of people here really are friendly, but Ken has remained our favorite. Thank you Ken for all your hard work and friendliness!
Phil took great care of us at Ashley Furniture, in Fayetteville!
Ken was very knowledgeable and professional. He was patient with us until he found us exactly the perfect piece.
Ken Wilcox was awesome!! My brother in law was purchasing furniture and he hooked us up with the best deal possible. He also showed us options for my husband and I who will be buying a house later this year. He works with your budget and makes magic happen. Looking forward to going back to work with him in January.
Amirah, is amazing I absolutely enjoyed her! She was a pleasure from introduction to buying! Go see her today!
Jose and Ken were amazing!! They were so helpful and accommodating to my families needs. I told them what I wanted and they ensured my needs were met! So happy I came in today!! If you go to Ashley, ask for them!
Ken did an amazing job he was patient he also showed all options available.
My wife and I are currently in here making our second purchase with Ashley furniture. Our first purchase went FANTASTICALLY from start to finish. Our home expert Rebekah was attentive, focused, motivated, fun to work with and kept us informed throughout the whole process. She even replied to texts or calls on her day off to answer questions we had about our purchase. Here we are, second purchase. SAME. EXACT. EXPERIENCE! She let us look for what we wanted and met up with us where we were originally looking (she PAYS ATTENTION). When we finished our looking, we met back up with her and she already had numerous options laid out for us to look at and explore. Needless to say, she has earned our business again! Rebekah, we'll be back for our bedroom set. You've got our word on that! 1,000,000 out of 10!
Cortney was very helpful with all that I needed!
Courtney was awesome! She helped us get the furniture we loved fast.
Courtney was awesome! Listen to my needs and made it happen.
If buying anything was ever as easy as it was buying furniture from Amirah, customer service would always be at 100%. Amirah is the sweetest, most soft spoken and honest salesperson we’ve come across in a while! She was so informative, so patient and so kind, yet she knew her stuff, and the best part is she never hovered while we were shopping around. She was just a total delight to work with. Thank you so much Amirah, we will definitely be back when it’s time to furniture shop again!
I love it great price and they help you so much with everything high recommend. All guys got to get in touch with holly she’s the best worker in there and she will help you so much
Excellent Service by Rebekah Palmer
Kenneth Wilcox was great working with, he explained all the options and help us find a bed set, mattresses and bedsprings that were of good quality and within our budget. I would recommend him any day 💯
Mr. Phil was an outstanding salesman. Mr. Phil’s charismatic nature and patience made me experience memorable.
Purchased a recliner and bed from here and the sales man, Ken was awesome!!
Amirah was extremely nice and helpful throughout our purchase. I would definitely come back in the near future!
Kevin was extremely helpful when it came to finding a table, not to mention he helped keep my 2 year old occupied while finalizing paper work! highly recommend
KEVIN WAS GREAT & VERY HELPFUL
Rebekah was amazing. She helped me and my wife so much! We not only found a mattress with her but a couch as well and she found something we both LOVED! When you shop at the Ashley’s store in Fayetteville, you have to ask to only work with Rebekah! You will not regret it!
I really enjoyed buying my new sofa sectional at Ashley's. Loren Lafollette was very nice, not the typical pushy commission sales person! She highlighted sofas I might be interested in and when I found one I liked she quickly noted that it was a buildable piece so I could make it whatever dimensions I needed! I love my new sectional!!
Amazing shopping experience with Ken! Excellent customer service!
Fun shopping with Ken on Sunday. Enjoying your pleasant personality and patience.
Ken , thanks for assisting me. Your friendliness and patience kept me from walking out the door. 😊
Rebekah was awesome & friendly !! She helped my family and I get a couch we loved and help us save a great deal as well. 10/10 recommend (:
The best!!! I felt very well received by Holly, she immediately attended to all my needs and looked for the best prices. I will definitely come back soon!!!
Courtney helped us out today! She was amazing, let us know of all the specials! She made the process so easy without any pressure!
The service received today was awesome and amazing very military friendly our purchase went super smooth , totally recommend at least a walk through the layout is very elegant
Kevin was great, awesome to work with!
Kevin was perfect and helped tremendously during the 2 day process.
Great customer service, I worked with Amirah and I will be back to see AMIRAH ONLY! She’s the best and great personality, the smile never faded. I’ll be back for that patio set before the summer is over!
AMIRAH was super knowledgeable and amazing when it came to the promotions! I couldn’t have asked for a better sales rep and I’ll definitely be back to see her, thank you for my bedroom and mattress set!
Just came in to do some browsing gonna be moving soon and wanted to get a list of prices I might be looking at and Kenneth was a great help and had amazing customer service I'm a manager at Walgreens and I wish any of my workers had half the customer service skill he does
As soon as I walked in I was greeted by Amirah who accompanied me all throughout the store sharing with me all the deals available as well as sharing the features of any items I inquired about. She gave me a thorough breakdown of the different payment options and was professional, kind, and respectful the entire time. Although, I’m still reviewing the purchase breakdown she wrote up for me, I will go right back to Amirah if I choose to proceed with purchasing that bed set! Thanks for all you do!
Our salesman was very knowledgeable and very helpful.
Beautiful selection, pricey but worth the effort
Highly recommend Ashley Furniture, excellent choices for all style types. The most amazing part was the service I couldn’t have asked for better Amirah was so kind, and helped me piece together the exact sofa that I wanted. Thank you for the wonderful shopping experience Amirah, I’m sure I’ll be back again soon.
Ask for Anna when you go to Ashley. She is beyond the best person to help you furnish your whole house. Very knowledgeable. If you need a mattress, she is your girl. Thank you Anna
Walked in and was greeted by Phil. He was very helpful and informative. He was not overbearing or pushy. We walked around looking at different pieces and found a wonderful bed room set. He was super knowledgeable of the different styles and even gave us a great deal matching the online price that beat the in-store offer. Overall very pleasant shopping experience.
Ken was outstanding. If you need anything from Ashley's ask for him. Great service, knowledgeable, personable, and made our purchase a great experience. Definitely recommend if you are looking.
Phil did a great job. Helped me right away with what i needed. Very knowlegble and did not try to sale me something i did not need. Very friendly and helpful
Kevin was amazing to work with!
My experience was so easy. The sales manager- Adrian was very professional and helpful with my selection! Great Service!!
I can’t wait to receive my Baystorm bedroom set!! Melinda made the process so smooth. I appreciate it definitely. And thank you!!
Adrian was quite pleasant to work with. I would recommend her to anyone looking for furniture!
We went in with an idea of what we wanted. One of the managers, Kevin, was amazing to work with. He was patient, personable, and professional. We ended up buying our furniture on the spot and Kevin gave us a great deal. Thanks for a great experience!
Ken Wilcox was amazing with us today and helped us find two different pieces with ease. Would recommend!
I recently purchased the Cambri 2 - piece sectional as well as the Jerary upholstered bed and a mattress. I was moving from NJ to CLT, NC and was working with Ken. He was great and took care of all of my needs/ concerns. My moving date was up in the air and we had to change the delivery date a couple of times and Ken made sure everything went smoothly. I love the quality of all three purchases. My couch is the perfect size for my apartment and it is extremely comfortable! I would highly recommend heading in and letting Ken take care of you!
We were approached as soon as we entered the store. The customer service was top-notch. The store is huge and has a wide variety to choose from. We already knew what furniture we were looking for because I researched websites for 2 months before deciding. Ashley won, although their price for the furniture was higher than the competition. The 5 year warranty, in my opinion, makes up for the higher price. Fingers crossed 🤞🏾 on the furniture holding up because the reviews for Ashley Furniture were not good 😐 I'll update once the furniture is delivered.
Great inventory with great customer service from Holly and team. She assisted us with some diagrams of what some of our options would look like in the home while walking us through styles, features, and even how they are manufactured. Thank you Holly and I am sure we will be back in the future. J & G
The easiest experience shopping for furniture! I came in looking for a specific sectional I had found online. Anna greeted us at the door, she was so nice and informed us of the sale going on for 4th of July. She helped us get the best bang for our buck! Very happy with all of her help today.
Holly at Ashley was so helpful, friendly and patient. On our second visit, we purchased a sectional, ottoman, mattress, and box spring. The sale price was great and the service even better!
Kevin was wonderful! I’m super indecisive with furniture shopping and he made the process super easygoing for my husband & I. 10/10 - definitely recommend if you’re in Ashley’s Furniture ask for Kevin! His customer service was superior. Thanks again!
Great experience Phil was a great representative of Ashley's
Ken was very helpful and nice with everything. A real quick and easy process and not making us feel pressured to get other things.
First off I would like to compliment Ashley Store on their professionalism, especially when it comes to their salesperson Rebekah Longbine. If you ever come to this store I highly recommend you speak to her. She truly puts the customer first and makes you feel at home during your shopping experience. She does not make you feel rushed or feel pressured, she makes you feel at home.
Kenneth was so helpful and patient. He made the furniture buying process a fun experience and I would recommend this store to anyone looking for great furniture and impeccable customer service!
Ken was amazing! He was friendly and knowledgeable! He helped my husband and I pick out exactly what we want/needed.
Great customer service! Kenneth Wilcox was so nice and listened to all of our needs and wants for a new mattress! He was patient and spent so much time educating us on the different types of mattresses. Very smart and knows his stuff!! 10/10 recommend his help if you need any furniture, especially mattresses!!
I needed to exchange a recliner. Kevin DeJesus assisted me throughout the process. Very professional and kind. I will definitely be back and ask for him.
Anna was WONDERFUL!! Never thought shopping for furniture would be so easy! Got everything I needed plus more. Such a wonderful person and a wonderful store! I will be back !!
Our family was long overdue for living room furniture and decided it was time. We love the brand of Ashley so who else would we choose right?!? Well I will tell you this… it was an amazing experience right off the bat and our associate Holly was hands down the best. She made our experience so easy. She was patient, informative, so friggin sweet and best of all… she was not pushy/annoying like some sales people are. Thank you so much Ashley Furniture and Holly!!! 5 stars!!
Kenneth Wilcox, amazing customer service! Super easy to work with, made it an enjoyable furniture shopping experience😁
It was very rememberable and Dan was very kind and helpful
Phil was my associate and he was amazing! Very cordial and knowledgeable about the items I was interested in! Smooth process!!!!
The sales associates are great. The delivery people were great. Why the 3 stars because it's the after part that needs a lot of work. A piece of furniture I bought started to come apart and Ashley was notified and they jumped on it to make it right but...it's now 6 weeks since this all started and the part has not come in yet. Was told they don't know when it will be shipped to me.
Awesome an Friendly staff! Ashley was absolutely amazing
I had such an amazing experience at the Ashley Furniture Homestore in Fayetteville! Our furniture consultant was Anna and she was wonderful. I have been to several furniture places and I have never had a consultant like Anna. She did everything she could to give us a fabulous shopping experience. Anna also went out of her way to help with decor for our home as well. I can’t imagine going through my furniture shopping experience without her. If you want a personal shopping experience with a consultant that truly cares and wants to make sure you are happy with your purchase, I highly recommend her! Thank you Ashley Furniture, but most importantly, thank you Anna!
Outstanding service…Anna gave the best service and I am very satisfied!!
Holly has helped us every time we have bought furniture from Ashley! She is very informative and helpful
I’m beyond pleased with my experience here especially with Phil! I was really worried that it was going to be an annoying and stressful experience but Phil made it easy and completely stress free! Also y’all have got to check out those Memorial Day deals because wow! I got an awesome deal on a sectional and new super comfy mattress and plan to replace all my furniture with this store and this store only🥰
Mrs.Holley White was amazing today with helping me as a first time buyer with furniture! I appreciate her for helping with the whole process and her excellent customer service definitely will be back!!
Customer Service was amazing! Will definitely be going back to Fayetteville Ashley for all my Furniture!
Great experience... knowledgeable, patient, and professional staff. Rebekah Palmer is the best there.
Rebekah Palmer welcome my husband and I with open arms, she took all the time we needed and never rush us. Thank You
For the past few days, I’ve been attempting to find an affordable furniture store that is able to accommodate my needs and style. I’ve had furniture from Ashley’s before when I was younger and now as an adult it still holds up. I love the furniture from here as it is stable, and can hold up for a good long time. The salesperson who helped me was a guy by the name of Ken. He was incredibly helpful in finding my bed set and I couldn’t be happier. He has a friendly demeanor and has an all around great attitude. I don’t think he’s like other salespeople from other places and I genuinely believe he cares about what I would like for my home. If you come here, ask for Ken. He’s a wonderful person and incredibly helpful. I’m happy with purchasing my furniture from here, and incredibly grateful for his help.
Great
Sales rep got mad when I was refused to buy a temper-pedic bed. He actually walked away with the application and his laptop.
It was quite easy. I would tell who helped me but he was great (with no fault of his own. I can’t remember names for the life of me) and actually knew what he was talking about. He didn’t make me feel pressure to buy anything else. I’m easy going but not when the encounter goes left, my 100 comes through and it’s downhill from then own. So with that said, the encounter was great.
I visited Ashley the Sunday before Memorial Day. For the sales of course. Rebekah Palmer helped me find the exact couch I have been looking for for weeks now. I was stuck between 3 sets and she price pointed all 3 for me. In addition she helped me move them all around and remove pieces to show me what the exact pieces I wanted would look like!!! Exceptional customer service!! Rebekah is the BEST!
Courtney was such a doll to work with, I was very pleased and highly recommend.
Great experience and Phil was most helpful! I received great deals for the Memorial Day holiday and the selection was wonderful!
Anna Maria took very good care of us today. She was very patient & accommodating to our two boys. We had a great experience & look forward to this great piece of furniture coming very soon!
Ken helped us find an amazing couch, great customer service
Courtney was very helpful and knowledgeable about the products. She was so easy to work with!
We came in looking for a mattress and bed frame. Phil greeted us immediately and walked us through the store. Ended up getting what we were looking for at an amazing deal! Thank You for the experience!
Amirah is AMAZING! I went in looking for a new sectional and she was very patient with me. From the color not being correct, some being too firm, and some being too plush, she still managed to find me the perfect sectional! She took her time with me and learned my likes and dislikes really fast! She is so sweet and I’ll definitely be back to work with her on my next purchase!
Kevin was outstanding and very knowledgeable. He didn’t rush nor try to sale more items to me
Courtney helped me and my hubby get our first house full of amazing furniture. Thanks so much!
Courtney Rising is amazing! Ask for her at the door! Stays with you thru the entire process!
Excellent sales experience with Courtney . I highly recommend shopping with her for your future furniture needs
Kevin was helpful
Kevin was very attentive and helpful! Would come back again (:
Courtney was amazing. Super transparent throughout the whole sales process. 10/10 definitely recommend! Go see Courtney!
Courtney was excellent! She helped me pick out the perfect furniture for my place and was very responsive with any questions I had. I got a way better deal than Rooms to Go was offering and even was able to get protection on all my furniture! I highly recommend going to see her for your furniture needs
Very nice store! Very clean and organized. Kevin De Jesus really helped us out finding what we needed.
We had a great experience shopping at Ashley Furniture. We had no intentions of buying any furniture that day but our salesperson made it so easy we decided to go ahead and get a new living room set. Thanks again.
Rebekah Longbine is one of the best sale associates I have ever had. She really listened to what I needed and found us a great couch that will work great for my family.
Phil was awesome, giving us options on payment methos as well as showing many beautiful options. Love Ashley Furniture
Went in looking for a couch and was assisted by Ken. He was absolutely fantastic and listened to all my requirements and helped me find the perfect couch. Can’t wait for delivery and to go back to him for all my furniture needs!!
I was working with Ken he was the most responsive worker I have ever met and quite frankly deserves a lot more appreciation for what he has done for us if you ever go to Ashley home store in Fayetteville NC ask for him he is the best!
Rebekah Finley was very helpful and professional with looking at bedroom furniture.
Once again Phil Faircloth has made my shopping experience awesome he even took care of my daughter with purchasing a new bed for her home. Customer service is top notch. Thanks Phil!!!
Phil made my shopping experience so easy. No games and straight to the point. I will be back for my next purchase. Thanks for making it so easy!
Anna Coppola was absolutely amazing, incredible person and extremely helpful. Come see her for anything at Ashley’s !!
Every visit to this location has been a great one. Our salesperson was Ken and he was the most helpful and informative with such a polite and suave personality. Hubby and I, we look for Ken every time we come in. Great job on getting us the best deals available😊
Ken Outstanding Customer service always finds and offers discounts with all my purchases, Very Valuable to the company...AATW!!!
Thanks to Rebekah, who patiently helped us while we were searching for bedroom furniture for a home we ended up not moving in to at the last minute. She was very helpful and we appreciate her and her expertise.
Such a great experience! The Fayetteville NC Team Knows their stuff!! If you are looking for a mattress, go there!!! They will even give you extra money off the furniture you buy too!! Worked so great for us needing to upgrade to a quality mattress and stop replacing our cheap ones. They made the payments make sense for us and they really care about you!! When you walk in, ask to be shown their mattresses. Excellent time with the memorial fay sale as well! They have up to 50% off on some products too!! #WORTH IT#INVEST IN THE BEST YOU!
Phil was very helpful, gave us space to argue over which one we wanted 😂 he was very knowledge and even offered us a great deal. Looking forward to getting our new bed delivered, and they even put it together for us!!
Phil was awesome gave us time to make a decision and helped us make a more informed one.
Ali great service
Adrian was great very helpful
Amirah is the way to go! 100% best sales person in the store! She was kind, helpful, and found exactly what we needed! Thanks girl and we will definitely be back!!! -C&P
Holly White has assisted my family in buying furniture for years. She made sure my sofas will be delivered expeditiously. She also made sure to inform me of everything of the receipt. We will always go through Holly for all our furniture needs!
Here at Ashley home store I was able to find and purchase the bookcase that I need for a good price. This is largely due to Ms. Holly’s professionalism and knowledge of the products. Thank you
Anna was so helpful and amazing! Definitely will be asking for her again in the future.
Holly was absolutely amazing, she welcomed us in with her big genuine smile, and helped us right away and was very patient, I would definitely recommend her service. She will definitely make sure you are taken care of!!!
Adrian was awesome. Super knowledgeable and got us the couch and table we wanted in a very timely manner!
Kenneth was an amazing, amazing consultant. Gave me lots of options to choose from. And financing options, threw in some discounts. Very knowledgeable, GREAT attention to detail.
Came in today, service was excellent and fast. Got everything I needed fast and easy!
Go see Holly for all your furniture needs. She gave me a great deal on my sectional. She listened to my needs and wants. I will definitely go back to her when I’m ready for my tempur mattress.
Michael was a great help to me I was shopping and looking for furniture. Walked me through each and everything that I needed help with. Thank you and and I appreciate it.
Phil was amazing to work with. We had a short amount of time to get things accomplished. He made everything quick and easy! Thank you Phil!
Ken was awesome! He was so knowledgeable about the products and was helpful from the moment we walked in the store. He helped us find something we really wanted and liked, and he was so nice. It was genuinely the best experience I’ve had furniture shopping. Thanks Ken!
Very knowledgeable and helpful service!
Rebekah was amazing. From start to finish and provided exceptional customer service. I felt like I was shopping with a friend. I enjoyed this experience. The entire staff was wonderful. Thankyou!
I went from just looking to furnishing two rooms. I was greeted immediately by Holly upon entering the store. She not only listened to what I was interested in, she also helped me design my living room. I ended up buying a lot of accessories too. I will be back and will ALWAYS ask for her.
This is the absolute best place to shop for quality furniture. Rebecca Longbine was very professional and knowledgeable. 10 out of 10, would recommend!
I was shopping for my office furniture but after long hours of shopping i ended up could not purchased them because it was hard to find for my small space. However, Rebekah kindly and patiently helped me all the way to the end. Not only was she friendly, but she also possessed expert knowledge and was very passionate about the field. Shopping with her was delightful experience and I will definitely look for her when I need to purchase furniture.
Phil was very helpful
Anna Maria was amazing person to deal with. Worked with me and got me what I needed to start my life over. Highly recommend her for future purchases
Although very expensive in terms of decor, there are definitely a lot of nice things to see and get! Holly was a sweetheart, and would definitely go back
Courtney was very helpful and made the process easy for us!
Amazing Service! Amazing product!
We were greated by Phil. He showed us around, was kind, informative, knowledgeable, and not pushy. Great experiance.
Holly was extremely friendly and attentive. She provided excellent customer service from the moment I walked in through the end of my visit.
It’s a nice and friendly store and my sales person was fantastic, I appreciated the service
Adrian did amazing helping us! Was super informative!
Great experience shopping here! Phil helped us out and was awesome ! Will be back again asking for Phil!
Ali greeted us as soon as we walked in the door with a smile. She asked how she could help and we informed we were just looking and she left us to be. When she noticed we had been standing in the same area for a while, she came over and asked if we had any questions and was honest in her answers. We left with a completed bedroom set thanks to Ali’s customer service and great attitude.
Alexandra was very helpful and professional. She introduced herself to us at the door and told us about the Memorial Day sale then let us go around the store. She was always there when I had a question. When we had made our decision she told me all the buying options.
Anna Maria was super awesome and extremely helpful! She helped us get exactly what we were looking for! Thank you so much!
Highly recommend Phil! Great experience..quick and easy buying process!
My sales agent was amazing!!!!
Anna is amazing, knowledgeable and worked with us on prices! Big heart ❤️
5 Star Review for a 6 Star experience!!! Rebekah was very welcoming, and she helped us find a living room set that met our wants and needs. Rebekah listened to what we were looking for and directed us to pieces that fit our criteria. She was patient with us as we went through all our options, and she helped us find some additional pieces that complimented the living room set we selected. Rebekah provided us all the information we needed as we finalized our purchase and kindly answered all our questions. Rebekah's customer service was exceptional, and our family will look forward to returning to Ashely Furniture Store of Fayetteville for our next home furniture purchase. Thank you Rebekah!!!
Courtney was a huge help! She helped me find a great comparable nightstand to the one I saw online!
Anna was amazing, she was personable and very helpful! I will definitely be recommending her to everybody I know who’s looking for furniture!
We went in looking for new living room furniture, mainly looking. Anna greeted us, very professional. She told us about specials going on but allowed us to look around at our leisure. She checked back with us several times but we told her we were still looking. Later we had a couple of questions about a couple of different groupings, she answered all of our questions and even brought up some ideas and suggestions to help! We made our decision and purchased our living room furniture and a table for our laundry/mud room. We have shopped for furniture on several occasions in the last 3 -5 years, Anna was awesome ! We can’t recommend her enough! Looking forward to our new furniture getting here soon!!
The manager Kevin was very helpful and patient with my needs/wants for items in the store. He gave me time to look around with no rush and answered any questions I had. Definitely set the standard for Ashley furniture stores!
We came in today knowing exactly what we were looking for and Adrian was awesome! She took us directly to our new bedroom suit and showed us the different options it came in! Adrian explained everything we were paying for and made delivery accommodations easy! We didn’t feel hassled at all when she recommended things! We will definitely be coming back and asking for her next time!!
Wow! As a repeat customer of Ashley Furniture I was very impressed with this location. Not only that, I was extremely impressed with the sales person I interacted with, his name was Ken! Great guy! Very friendly, knowledgeable and he made my experience very enjoyable. Thanks Ken!!
Been in the store a few times while furnishing our place. Ken is always such a pleasure to work with! Very considerate and helpful! We will be back!
I was in Ashley's browsing around and Ken greeted us. He was the best salesman I've ever worked with. When I'm ready to buy I'm definitely coming back to shop with him!
Been in the store multiple times and even while just window shopping the staff are always friendly. Kenneth was very helpful on our last visit when we were specifically looking for new bedding. When we can finally agree (LOL) on which mattress we'll be back.
Had a great experience with Ashley’s. Store was clean and lots of product. Ken was our salesperson and he was very helpful and knowledgeable. Overall great experience.
Best prices, Phil really put in overtime so I can get the befroom.set in a convenient way.
Lots of great inventory, my salesman Kevin DeJesus was kind attentive and patience
A last minute trip to “just look” ended up in me purchasing and affordable bed! Thank you to Phil for all your help, especially getting me such a good deal!
Sales Rep (Daniel) went above and beyond to assist me with my request 😇
Ken was great and gave us an awesome deal. Easy going and easy to talk to.
Had Ken as our associate and he did a great job explaining everything that we were looking for.
Kenneth was very respectful and helpful with getting me what I wanted
When you are ready to purchase anything from Ashley Furniture ask for Holly. She is professional and listens to you. Never pushy and will give you the best price. Holly is where it’s at!!!
Anna was amazing!!
Ken was the best shop with him he's helpful
Ken was fantastic! Definitely go to him
Anna was the best! She helped me purchase a couch that I know will last me a lifetime. She was never pushy and was super knowledgeable. I always go back to her and I can’t recommend her enough to others! ☺️
Anna is the best. She is very helpful and knowledgeable about the furniture. I never felt pressured to buy. Definitely go see Anna Coppola if your looking to update your home or business.
Gregory was very helpful and amazing!! Got everything I needed. -Morgan C.
Kevin was awesome! Knowledgeable and super helpful!
Rebekah Palmer is an amazing help in setting up finding great furniture. She was able to help me find the right piece, explain what it is I should be working for and get me down the right path.
We had an excellent experience with Ashley Furniture . Raj was great and gave us amazing customer service. If you are looking to purchase new furniture, definitely go see Raj! :)
Kevin was great in assisting me and my husband on our new sofa!!!
Kevin is the best saleman in the build. Go to him!!
I had a wonderful sell experience with Anna Coppola. She assisted me well with my purchase and afforded me a discount as well. Thank You Anna
I was so pleased with the customer service, knowledge, and support provided by Holly in the pricing and purchasing the furniture to update my home. Excellent in customer service!
Amirah was great! She really made the selection process great and easy!
Rebekah Palmer was fantastic start to finish. It has been awhile since I had purchased furniture but she made the process easy. I love the new look of my living room with my new furniture in it. The quality of the furniture is wonderful. Thank you Rebekah.
Ken was helpful throughout the whole process!
First time shopping in Ashley's, the rep was courteous and professional, waiting on delivery so let's see how that would go, had a couple of delivery issues with RTG hope Ashley's is better.
Adrain was great super helpful
Adrian was super helpful!!! I was in-and-out in less than 10 minutes!!! Just moved to the area and will definitely be coming back for filling the other rooms!
We came in looking for a family couch and Adrian Considine immediately greeted us and made us feel welcome. She was very helpful and didn’t push us to buy anything. She made the process of purchasing very easy. The store had a lot of good selections and we are so excited to get our new couches!! Thank you for the great experience Ashley’s!
Staff was really helpful especially Kenneth. He was able to get us a good price for furniture and work with our schedule.
Adrian was super helpful and found us exactly what we were looking for!
Kevin DeJesus was an excellent salesperson. Very attentive and informative
My daughter and I bought furniture from this location. Dan is the man. He offered to finance our order and saved us an extra $50 off our mattresses just by testing it out first. Please ask for him if you want the best customer service in town.
I walked in and I was automatically greeted with a smile the staff is full over energy they are very helpful as well! Ask for Kevin De Jesus at the door he will give you the best discounts ❗️❗️❗️
This location it’s the best they go above and beyond. Ask for Kevin De Jesus at the door ❗️
Be aware of this company! Horrible customer service and communication! Ordered furniture it showed up a day late and messed up. They took it back and the redelivered new furniture and it still was messed up along with missing pieces. The customer service refused to let us talk with a manager and told us we would be compensated for our experience. There compensation was ashley cash to use in there store. Who wants Ashley cash after this experience I will never use Ashleys again. Horrible company/ rude employees/ and customer service was lacking. Also along with this review, I have reported this situation to the BBB.
The experience was great and the lady who helped me was great at customer service and she deserves a raise! I’m horrible with names but she been there for 8 years, she tan with black hair lol. Promote her!!!!!!
My husband and I finally purchased our dream home, all we were lacking was some forever furniture. After going to several furniture stores, our search ended at Ashley Furniture, were we met Phil. Phil was very personable and professional. Not only did Phil go out of his way to accommodate us. He even came in on his day off to make sure we were taken care of. Needless to say we got the pieces of furniture that we needed to help make our house a home. And, the opportunity to meet an amazing salesman.
I had the pleasure with working with Rebekah P. and she was absolutely amazing! She took what I wanted in reference to taste and applied it to my shopping experience and made it the simplest thing! Thank you so much Rebekah!
Adrian Considine is amazing! She is so nice and knowledgeable. Thank you for everything.
Very nice people and they did a price match for me which drop $867.99 off the price . Alexandra tisor was our sales women and she is very nice person.
Holly was FANTASTIC! Worked with us on every detail. She was incredibly patient with us through our indecisiveness. Also remembered details about me and my husband from conversations we had months ago! I cannot recommend her more!
Seen the bed set online so I went to the store to see what it really looked like. The bed set actually looks better than what I expected. My sales representative was outstanding. She was very polite, attentive and worked to give me the best price she possible could. I normally hate going to the stores, but this was actually very pleasant experience. Thank you.
Phill was awesome! Got us exactly what we needed!
Adrian assisted us with purchasing some furniture for our home today and it was an awesome experience. She was easy going and informative and helped with all of our needs.
Extremely helpful and found me a good deal.
Nice atmosphere and easy to deal with the staff.
Melinda was amazing!! She truly helped me and my hubby find exactly what we were looking for in our new eat in kitchen ☺️ photos coming once delivered.
Great service and they got us our stuff way faster the online store.
Kenneth was very helpful. This would be our 2nd time purchasing here. Thanks for all the help!
Kenneth greeted us at the door and was quick to get us exactly we were looking for. I did my research prior, and knew which sofa I was looking for. It wasn't available on the showroom to see and feel, but he was kind enough to show us some similar items to get an idea. He wasn't aggressive with trying to upsale us. He also broke down the final cost: couch, taxes, and delivery cost, which I really appreciate! He was wonderful, and the next time we need furniture or new mattresses, we will certainly have to stop in and take another look!
We had an awesome, friendly, and professional experience with Michael. He was very knowledgeable on just about everything we asked, and he didn’t hesitate to help us out when we asked. We’d be more than happy to have him as an Ashley Furniture representative in the future!
Awesome layout in the store with wide variety of options for our home. Our sales person Amirah was TOP knotch and knowledgeable about brands and styles. She definitely made it a pleasurable experience. 10 Stars For Amirah !!!!!
My experience shopping for a mattress was very good. Ms Alexandra is very knowledgeable as saleswoman at Ashley.
My wife and I enjoyed the customer service we received from Adrian. During the rain storm and the lights going out, everyone kept their professionalism on point. Greatly appreciate everyone.
I just purchased a coffee table and two end tables yesterday so I have yet to receive my items, however Melinda that assisted me was absolutely amazing!!! She was attentive without being over bearing! And even though I came in knowing what I wanted the whole process only took 20mins and I was out!! Thank you Melinda!
Holly was very patient, with me and my wife. She went above and beyond to make our customer experience enjoyable! If anyone’s interested in visiting Ashley Furniture please see Holly. Thanks Holly!!
Great experience
Adrian was very polite, patience, and very knowledgeable. She really took her time and I appreciated everything that she did.
Me and my mom came in looking for some new furniture and Adrian was very helpful with we first walked in the door. She was very helpful and very patient. She made furniture shopping very easy for me.
I had amazing customer service from Kevin DeJesus who was very helpful and explained everything very well to me. Can’t wait to get my furniture
Kevin DeJesus did an amazing job. He was very knowledgeable and easy to work with.
Wasn’t Greeted when I came in ,two people was in the front and didn’t speak. They looked at me and my son and probably thought we wasn’t going to spend any money. Not a friendly atmosphere. Even the guy that I bought from didn’t have customers service experience. He made me feel like I should’ve been shopping there. Not a smile at all . I been in customer service for 40 years and I’m a manager. A smile goes a long way. Thanks
Amirah our sales rep was very polite and helpful
Rebekah thanks for your help with the bed. Good communication and service
Update: We were misled at purchase that this furniture would be assembled already for our inspection upon arrival. He told us to inspect it and sign. It came in a box. 3 stars. Mr. Kenneth Wilcox was excellent for all our needs at this store. He explained the best deals for each product and we ended up getting the perfect setup for our house. We are VERY happy
The salesman upon my family and I entering the store did a decent job of greeting us and answered the one question that we had. After being in the store he maintained contact with us during our browsing but one MAJOR drawback is he needs to ensure that he is speaking with the person who is asking the questions. This guy would intentionally look directly at my wife when answering a question that I asked and if it wasn't for them offering the best deal I would not have bought anything from them. He was being a CREEP!!
Very polite,very imformative,and no bs.
We had a WONDER experience! Will certainly be back.
Was great
Rebekah was so helpful and friendly. She answered all of mine and my wives concerns and questions When it came to the financing she made it work the way I had asked and she didn’t stop until that was successful. I also didn’t know that being “fitted” for a mattress was a thing. All I can say is if you are looking to buy any furniture ask for Rebekah or Ken (both were awesome). 100% customer satisfaction is not an option when working with Rebekah. 100000% is how she works.
I had an absolutely amazing experience at the Fayetteville Ashley HomeStore. As my husband and I arrived we were promptly greeted by Rebekah. She was very friendly, informative, and answered all of our questions. She went above and beyond to help us find what we needed.
Meant to write this a couple of months ago, life got crazy. I wanted to give a shout out to Ken. I came in just to look at stock & get prices, but he found a table & chairs that met all of my requirements & well within my price range.
Kevin provided amazing customer service and helped us get a good deal on what we were looking for! Ken was good too.
Service was great! We spoke with Ken, who was very knowledgeable! I am picky and took 3 hours to make my decision. He held back and let my husband and I just sit and contemplate which piece we were going to go with. He checked back in with us when needed but didn't follow us around making us feel pressured. He gave us the space we needed to have a private conversation. So far, I would definitely recommend Ashley furniture and asking for Ken.
The sales associate was very nice and knowledgeable about the product. We did not feel rushed to make a decision to purchase or not to purchase.
Adrian was great! Knowledgeable, super helpful & personable. Excited to get my sofa
Ali was great! She is very friendly and knowledgeable, she went above and beyond! She listened to me as I described what I was looking for and then directed me to the pieces that she thought would work. I found what made me happy and I am very satisfied! Thank you Ali!
Rebekah Palmer was amazing. She didn’t hound us the whole time like some sales people do. My husband and I really enjoyed talking with her throughout our search for a couch and glider. She was very understanding and informative. I’m really happy we had a great person such as Rebekah to help us throughout our time there. We found exactly what we were looking for and now look forward to our new furniture being delivered soon.
K. Wilcox has helped tremendously.. Thank you!!
Wilcox is my guy! When I say he’s amazing, I mean that! They have amazing deals going on right now and you need to get in here to see it. He’s such a cool dude! Thanks Ashley!
Micheal, here at Ashley’s was super helpful and friendly. Went over everything and answered all of our questions! We can’t wait to enjoy our new bedroom furniture!
Kenneth Wilcox is awesomeness. Answers every question and very helpful.
Excellent customers service. Phil was able to show me around the enormous selection and narrowed down the perfect sofa me.
Phil was very polite and knowledgeable of the furniture. Also, provided great information to save money.
Amazing service from the moment we came in. There was no pressure to buy. Michael was super helpful showing us exactly what we wanted, giving us plenty of options and making the overall experience very simple and stress free! Would 100% recommend
My experience was great, Ken was very kind and helpful. Very appreciative of him not being overbearing like some sales associates can be as well.
Amazing. Ok, so there I was. . . learning how to be a single dad, desperately needing furniture to make my new house feel like a home for my daughter and I. Dreading the furniture-buying experience, my daughter and I walked into The Ashley Homestore late one Friday night in Fayetteville, North Carolina. We were immediately yet unintrusively <—(is that even a word?) greeted at the front door by Rebekah Palmer — anyway, you know what I mean — no salesperson vibes. (Mrs. Palmer, I hope I am spelling your name right✍🏼😬) My daughter and I spent the evening wrought with indecision while Rebekah remained patient and helpful without being pushy and without seeming frustrated, despite the fact that closing time was fast approaching. (We may have gone past closing at this point) We (read: my 11 year old) finally settled on some bedroom furniture that she liked. I then picked out a few other necessities for the new place — thank goodness for Presidents’ Day sales and the CLEARANCE room in the back. Bottom Line: if you’re in the Fayetteville, NC area, and needing furniture for any room (or every room), at least swing by Ashley Homestore and ask for Rebekah Palmer. You will not be disappointed.
Rebekah was super helpful and got me an amazing deal on my sectional! Just got it delivered today and I’m in love! Everything was fast and easy.
We had a great experience. Ally was great, and helped us work out for us to get the bed we wanted. We will definitely be going back!!
My experience was fantastic. The Customer service representative was friendly and fabulous. Every was explained to me.
As soon as we walked in we were greeted by Phil. He let us know of the specials and as we looked around he really helped us narrow down our choices when we told him what we wanted and he presented us with different payment options. Great customer service and really appreciated the time he took. Most of our pieces were in stock and set for a Saturday delivery in two weeks with only one piece without a delivery date but we were told up front it could take up to 12 weeks which is fine since we have our expectations set. Overall, couldn’t ask for a better experience, we felt valued and happy that we chose Ashley
We came in looking for a dining room set and found one immediately! Thanks Phil for all your help. Process was super quick and smooth.
Holly was amazing!! Super helpful and gave us great design ideas for our new home!
Worked with Mike and he was a great help! Really knew all his stuff and was super friendly and great to talk to! He will be the only one I see for my furniture needs!
Staff very helpful and knowledgeable about products available.
Awesome 🤩 went n for a desk for my computer and Rebekah did the darn thang🤩🤩🤩Excellent customer service and she didn’t waste my time. I’m a very happy customer 😊Go check her out at Ashley.
I worked with Phil, he was amazing if you are looking for furniture he will give you the best deal
Holly did an amazing job! We were very pleased with her professionalism! We will always choose Holly as our sales Rep!
Good service
Everything is so beautiful in this store. Phil was very helpful in my purchase and made the experience very easy. I will be coming back for the ottoman. Lol
I was in today and I must say, the associate who assisted me was very helpful in helping me make a final selection for the item I wanted as well as financing to make sure I got it! I would recommend her to assist anyone. Great customer service!
The staff members were super friendly and welcoming, especially Kevin who helped me find the perfect furniture for my new apartment!
Very good sale representative......and excellent prices.....
Daniel was very helpful with our search. He was patient and answered all the questions we had. He made our furniture shopping experience very easy.
Mike was such a great person to talk to!! Approachable, relatable, and easy-going. I fully believe this man could sell ice to an Eskimo if tasked to do so. Give this man a raise!!!
Anna Maria Coppola was Extremely friendly, pleasant, knowledgeable and professional. Helped me select the exact item I needed. Would refer her to any and everyone. Made my experience very pleasurable!
This store is great! All of the workers really help you find exactly what you are looking for. I have purchased furniture from here before and I have never been disappointed. Anytime I have gone to the store they have always assisted me and helped me find exactly what I needed. Great store and Great staff!
Phil greeted me upon walking right in the door and provided excellent service and patience throughout my couch shopping !
Great experience with Ali (Alexandra). She was very helpful but also allowed us to look without any pressure. 10/10 would recommend.
Adrianne is so perfect!!!!! awesome sales person definitely won’t shop with anyone else! we have spent 13000 so far. My parents are coming next week I gave them her name
If you need to replace your furniture you won’t find anyone nicer to help you than Phil at Ashley. He gave us space to let us browse for a bit and then helped us pick out the perfect sofa. We will need to replace a few other items soon and will definitely be back to visit him when the time comes. Thank you, Phil!!!
Holly is a very pleasant person to work with. Any questions you may have regarding delivery and prices very helpful and knowledgeable.
Holly did a fantastic job helping me and my wife on wat we were looking for very professional
Five stars
Our intentions has been to purchase furniture from Ashley's for years, but we never acted on it. The experience at Ashley's with salesperson Ken was awesome. He was friendly, knowledgeable, helpful and very concerned that we purchased what we wanted at the price we were looking for....it made a big difference. And....we will be purchasing other items from this store in Fayetteville because of it.
We had a great experience with Holly when buying our son a bedroom set! She was very kind and helpful with answering all of our questions!
Friendly workers. Helped us on picking out our table and chairs.
Michael was sooo AWESOME! We had a lot in common and the fact that we both served in the military it was good to finally have someone to relate to. He listened to what I needed and gave me exactly what I asked for without "selling me". I can't wait to see what my furniture looks like when it arrives and the comfort of new beginnings... another 1st ☺️
Phil made our experience easy and comfortable from the moment we walked into the store. We got a great price and a great purchase!
What a wonderful experience. Our salesman, Ken Wilcox, greeted us as we entered the store and walked us to exactly what we were looking for. From start to finish, our transaction went very smoothly.
Visit was pleasant and helpful. Kevin did a good job explaining everything I needed to.
Customer Service was awesome. Representative was very polite and very informative about the payment options available and what made sense to our budget. I remain a loyal customer to Ashley in Fayetteville
Found my beautiful sectional with the help of Melinda she is very nice and sweet and dedicated to finding the looks you love! Shop with Melinda!!!
Ms holly helped me out tremendously great customer service
Amirah is such a great person!! She got us a table for cheap!
Was looking for a new sofa. Phil was very helpful and patient with me and my dad. He was very thorough when explaining the financing options. I left feeling very satisfied with my purchase.
Holly was a real pleasure to work with. Super nice.
This store location has lots of choices to offer. Lauren, was very much knowledgeable about the furnitures. She was able to effectively answer our questions and, she provided excellent Customer Service.
I recently had the need for a recliner for my mother. It was a special needs recliner with certain features it had to have. I went to the store in Fayetteville NC on skibo rd. The associate I worked with was Melinda Brizuela. I explained kind of what I was looking for. She had several suggestions. They have such a wide selection. So after I explained the situation and some of the requirements it had to have, she showd me a few options. With her professionalism and knowledge of all the products, she narrowed it down to one. It was perfect! Exactly what I was looking for. Unfortunately they did not have it in stock. She explained the ordering process, told me when I could expect it to arrive. She was right on the money with that as well. The bonus of it all is that my mother loved it. It was not an inexpensive purchase I was trusting her with either. So, if your in the market for some furniture, I would definitely recommend asking for Melinda Brizuela at the store in Fayetteville NC. Very knowledgeable of ALL there products. I put my faith in her, and it really paid off for me. Thank you again Melinda for an overall amazing experience!
Visited the store today! Melinda was great!! She was pleasant. We came in looking for a rocking recliner also had a number in our head that we didn’t want to surpass. She made it all happen!
I had a great experience here, and really appreciated the service. Michael was so patient and helpful. I will go back.
Had a wonderful shopping experience! Michael was very helpful, knowledgeable, and patient with all of our questions.
Anna is the best. Her kindness and knowledge make her a great salesperson. Ask for her. When it came to finding the right furniture for my parents, she took her time showing several options. Who knew furniture shopping could be fun.
Great experience, Rebekah and Phil helped us out a ton!
Went into store in july of 2022 spent 8k on a few couches. Something I wanted for a long time. Manager gives dirty looks like he has a problem with people of color. I can't stand him either. You can't even walk around without associates spying on you. Acting like someone will run out of the store with a couch on their back. The atmosphere in there stinks, in need of new personnel.
We had a great experience. We were assisted by Holly - very knowledgeable and helpful, and she gave us space to made decisions without any pressure. We purchased furniture for our living room that we are renovating - thanks so much!
Kenneth Wilcox is a great representative of Ashley’s furniture, very trusting and comforting.
Philip help us very well. Thanks
**DO NOT RECOMMEND** Final update: ordered in January 2023 for February delivery. Final delivery issue was revolved in October after SIX delivery appointments with damaged &/or items missing. Update: the store was fantastic but the delivery and customer service afterwards has been a nightmare. I have spent hours on the phone, arranged childcare to be available for deliveries, had numerous deliveries with damaged items (seven so far), and then waiting for yet another replacement item or items with missing parts delivered. Once your purchase is finalized at the store, you’re practically at the mercy of logistics and customer service. They do offer the option of seeking compensation BUT that’s only after all details have been finished. I’m at now June and my orders still aren’t right. Worked with Holly today, and she was fantastic! She was never pushy, helpful answering questions, able to help us find what we needed, and she worked within our budget for furnishing our new home.
AnnaMaria Coppola was amazing and helped me find my unicorn! She was amazing!
Adrian was a pleasure to work with and made the purchase of my very first furniture a breeze!
Micheal was a great help and didn’t give the run around. Quick and easy. Thank you!
Had a great experience with Adrian! She made the process simple and fun!! Highly recommend!
Holly was amazing! She helped me find a beautiful bed set and mirror. She also gave me a great deal
every time I purchase from Ashley (I have brought furniture since 2021) the delivery people are horrible. One guy said I wasn't home and I'm looking at him from my window just sitting in his truck. This other guy didn't wait 15 mins and I ask them to call me when they was on their way but he didn't. He didn't wait at all. I pass him in my neighborhood. He call me while he was leaving and I told him I see you, you just pass me. He said he have another delivery. My furniture is damage and they have no return policy. They keep telling me service department is going to contact me to setup an appointment but nobody has contact me. Just spoke with lady in services department and she said no appointments available and that's be of my area but someone will call me tomorrow. We will see if someone calls. I do not recommend to buy from Ashley.
Anna was absolutely wonderful. Not only did she patiently wait, as we were indecisive, she gave us plenty of options online to customize what we were looking for. Absolutely outstanding customer service. Highly recommend purchasing here
Kevin was great. We really appreciate his thoughtfulness and assistance.
Phil was nice, knowledgeable, and not pushy. Overall good experience for my grandmother and me.
Michael Sanders is fantastic. He is patient and will take all the time YOU need. He does not push and does not try to talk you into something you are not absolutely sure of. Will not buy from anyone else!!
Very expensive
Each experience gets better & better. Bought our couch here in 2019, king bed & mattress in 2021, and now a loveseat for my husband's game room. Many thanks to Holly for her assistance and patience in ensuring we added the perfect peice to our home.
So extremely helpful and pleasant.
Courtney was so helpful!
We walked in 40 min till closing and we’re only going to browse quickly but Kenneth greeted us and was super friendly, he offered to show us around and I left with a table and a couch and wow he made the process easy he gave me all my options ( I have low credit) that would best suit me and even took the time to see what would look best for the layout in my new place! Kenneth was just amazing overall! Thanks for staying 15 min after closing to help!!!
Phil helped me & was very friendly & helpful throughout picking things out & paying.
Anna is very professional, knowledgeable, and patient. Made the whole process super easy. Definitely recommend her as a sales professional in this Ashley Store.
The staff was the best. Mrs Amirah, always stood by when we had questions , she let us explore around and get a gleam of everything . She took the time to help show us how we could restructure the design of all the sectional couches. We told her our budget, and she worked with us with what’s available within all price ranges around the store and took the time to help find more to with the couch. Will always come to her.
Mike and Phil was very helpful and professional!
I stopped by Ashley Homestore in Fayetteville to look at bedroom and dining room sets. Holly White help me with a bedroom set that I was interested in as a possible choice. Holly was extremely nice and very knowledgeable. I did not purchase today, however I will definitely ask for her when I make a decision.
Amirah Williams was my sales associate while shopping for living room furniture. She was very informative and helped me the most out of 6 other local competitors! Awesome customer service!
My family and I went today to get dining set and Kenneth was super helpful in that process while at same time not being pushy and hovering like how our usual furniture buying experience goes. Got a great deal too.
Just went in a bought a couch yesterday from this store. Ken there helped me out with everything. He wasn't like most salesmen. He let me pick and decide what I wanted, no pressure. Offered me a great deal on a couch that would fit what I needed exactly. After that when I went home and decided I needed to change my order to have the chase on the opposite side, I called Ken and he fixed it right there, no hassle. And got the delivery to be here in only 4 days. After we finished the deal on the couch he showed me these amazing Purple beds. I've seen them in commercials Ken showed that they are a must and I will probably return to get a bed aswell. Remeber if you go I this store ask for Kenneth, he helped me out on finding my perfect couch and didn't pressure me to do anything I didn't want to. If that isn't good enough for any military people they do offered military discount. Great for new soldiers moving into a new apartment/house. If needed they also offer a payment plan that can be utilized if you can't pay right away. Extremely easy to do and setup.
Kevin was awesome and personable. Everyone here is so nice and our experience was easy and pleasant. Diane Christy at the customer service desk are lovely
Emirah was SOOO!! Amazing and helpful
Phil was beyond amazing. No pressure, no rushing, and paid attention to the small details that was important to me!!! I will always find him when I go to Ashley's... thanks Phill!!
Adrian was so helpful helping us pick out our bedroom furniture, mattresses and living room furniture. You need to ask for her! 5 stars!!
Phil was amazing in helping select the nicest furniture. Highly recommend Phil and Ashley home store furniture.
Mr Ken was very courteous and respectful throughout my transactions. Great assistance. Very pleasant young man
Phil was absolutely amazing! The experience was quick and i got way better pricing than I expected. 10/10 recommend
Kenneth Wilcox is awesome to work with. Willing to move furniture around just to see what one piece looks like with the other. Super helpful in picking pieces out and knowledgeable with designs. Great sense of humor. We picked up three pieces of furniture with no regerts! Good dude, good time, good customer service. I highly recommend Ken and this Ashley furniture in Fayetteville.
Ken was awesome, he helped my husband and I get a sofa couch, another sofa and a rug for a great deal. Super professional and helped discount a few things to keep it in our price range. Ask for Ken, he is the man.
I bought a living room set about 3 years ago. So far, 2 of the items have broken repeatedly from normal use. The warranty company (5 Star Service) that you are forced to deal with is utterly horrible! They DO NOT make it easy at all to file a claim or even to speak with an associate. And then after your claim is filed, they do not move your claim through at a professional pace. They had my claim sitting in limbo for a month. When I called to check on it, the recorded message asked if I wanted to hold my place in line, leave a message or wait. I decided to wait since I wanted to talk to someone...the recording said there were "0 calls ahead of me". I waited another 2 minutes and was forced to leave a message. That company truly deserves 0 stars. Ashley Furniture should really think about dealing with a new, more professional warranty company. The only reason I am giving 2 stars on my review is because I have dealt with an Ashley Furniture customer service representative and she was really kind and helped me out with an issue I had due to 5 Star Service.
Was trying to buy a dresser for my son/DIL's new apartment. No luck, pretty unhelpful staff in the DC area. On a lark, I called the Fayetteville store and spoke w/ Melinda. Luckily, the dresser was in stock. But beyond that, Melinda was so friendly and helpful. Sometimes, it's not just getting the item you want; it's dealing with someone who truly has a great attitude.
If your looking for professionalism and a great deal ask for Kenneth Wilcox to assist you. He really took the time to hear what I wanted in my home. If I could give a 10 star I would. Really goes out of his way to ensure you get what your looking for. Couldn’t be more happy! Thank you, Kenneth!
Mr. Phil is amazing. Fast and honest. THANK YOU
Just left and purchased a sectional and dresser. Phil helped us out and was great. He let us do our thing and was there to assist when needed. Totally personable.
Kenn was great, and professional.
Anna Maria was super helpful ! We addressed our ideas and wants and she was able to get us a great price and a wonderful sectional. She’s very sweet and personable
Amoral Williams approached us soon as we entered the store. It was so nice to see a smiling face little did I know at that time she would be so helpful. I told her what I was looking for and she went directly to things I might be interested in. Her knowledge of the products was very impressive. Also she was just so kind.friendly and gave us enough space to make our decision. She was excellent salesperson. I want to thank her again for her help. You were awesome. Excellent choice of a great employee Thanks again. Diane Harroun.
Phil was great! He was able to quickly get 2 dressers ordered that I needed and I was in and out in like 10 minutes and a deli every date set for December 16th. I recommend him highly, and as well as this Ashley’s location.
I don't like the Ashley business model in terms of displaying crazy prices and trying to haggle down. We went from $5,000 sticker price to $3,900 to finance for a year at 0%. Prefer if they just displayed a reasonable price from the git-go. But in the end, it was a fair deal and I would buy from them again. Our sales rep Courtney was very fast and efficient, so I will give her high marks. We were in and out in like 30 minutes.
Sales lady was very knowledgeable and understood exactly what I was looking for and handled my purchases from start to finish in a very professional manner. Great sales lady. Ty
The store itself was fine as were the employees. However having a recliner break in under a week (mechanism broke during the third time being put down) and the "Diamond care Plus" warranty leading to a strange site not listed anywhere on their webpage or the paperwork. (Also it is not listed with the BBB) Only to wait a week for no response means I would recommend you save your money and skip the waste of paper warranty. The store just did the same run-around as the warranty service. Put me on hold for 30 minutes then hung up on me
It was smooth sailing experience
Kevin was very helpful. He quickly took us to the area that we needed and showed us the products while sharing the advantages of each of the models. He was never pushy and really made the purchasing of our new bed a great experience
When I walked in I was greeted by Amirah. She was very knowledgeable, assisted me with my furniture purchases. Made sure I was comfortable with my purchase. Best buying experience I’ve ever had. I wouldn’t buy my furniture from anyone else
Our initial plan was to purchase only dining room furniture which went well. As Daniel was finishing up paperwork, he asked us about our mattresses and that reminded us of what we had forgotten about (until time to go to sleep)discussing. He was very successful in helping us make a purchase we had been needing but dreading Thanks Daniel for your patience and professionalism!!!
Phil was great . Very helpful . . Great service
Stolen my credit card info when buying furniture. Got into credit card and took out $950. Do not tolerate them saying computers are down and use DocUSign app. Leads to double billing and get your info.
Variety and shopping were great. Still haven't heard anything about when my recliners will be delivered. You can buy it but doesn't mean you'll be getting it anytime soon. I contacted the number in the response to my review and it's automated. Still no communication from this company. BUYER BEWARE. They may give you a delivery date but the fine print states they have up to 6 months to deliver, and you have no recourse. I'm pretty sure when you are offered an item and you pay for it but don't get the item or any explanation as to why you haven't gotten the item that it's called FRAUD.
I hate it for you...if you missed Black Friday at Ashley furniture Store. Because thanks to COURTNEY, My Granddaughter walked out with a DEAL!!! The bedroom set of her dreams. Affordable & Quality!!! But most of all my 16 y/o GANDBABY is VERY HAPPY 😊
Kevin was great in helping us out with our brand new couch! No pressures to buy, honest and super kind. Thank you Kevin from Ashley of Fayetteville!
Michael was really helpful and patient while we were chasing our kids around during the whole process. We will recommend him to all our friends.
Holly was super helpful and even looked online with me to find the best deal for me!
Hi My experience at Ashley furniture store was amazing. My sale person Courtney was amazing understood my need and help me to get what I wanted she understood my taste . Courtney was kind ,patient friendly she was not pushy. Thanks Courtney
Levi’s de Jesus was very friendly and helped me find everything that worked for me.
Anna, C. in the Fayetteville Nc store is an absolute joy! She is knowledgeable, friendly and works to get you the most for your money!
Had a wonderful experience at Ashley today with my husband. Got a wonderful deal on two beautiful couches! Mike was a great help and got us squared away and had a A+ personality from beginning to purchase! Thanks so much for an enjoyable experience!
Kevin Dejsus got us in and out in 15 minutes. We knew what we were looking for, told him our price and he made it happen. Thank you so much
Ana was literally AMAZING. The way she helped myself and my girlfriend bring our home to a sense of completeness was so special to us. She was so attentive to the details we wanted for our home, down to our color schemes. Ana was such a special spirit to be around, one of the sweetest people we could’ve been greeted by. We’re so thankful to her for helping turn our vision into a reality.
Ken was a great help and super friendly!
Loren was so amazing. She was patient with us as we figured out if we wanted furniture, and then on helping us find the right set to fit our space. She will be our go to in the future, if we need it. 😁
Last weekend I went into Ashley’s already knowing what I wanted. I was greeted immediately by Kevin De Jesus who had such a welcoming vibe. I told him I wanted to see this specific couch & showed him the price I was being offered and he looked at it and had an instant reaction as if there was nooo way to match that price. I walked around & saw another couch very similar to the one I wanted but in the color I actually wanted. Kevin then asked if I had purchased the couch already (since I had it in my online cart already) and I said no. He then offered me an UNBEATABLE price and I was instantly sold! The process was super fast and took less than 10 minutes to process. Kevin was professional, made it an amazing experience and his customer service is something that should be emulated. I highly recommend him and will definitely go direct when purchasing again. Thank you Kevin, I am beyond happy with my purchase & the experience you provided!
omg. Adrian Considine!!! She is made for the sales industry. Her enthusiasm and keen knowledge about the products that i needed. I have titanium screws in my cspine. next month i’m to get a spinal stimulator at pain mgt Dr.’s office. The mattress that she educated me about and provided me a comfort test. i cried!!! relief off my cspine/neck spine and lumbar spine was relieved after 12 yrs. briefly through the comfort test. i had to have that mattress.
My wife and I had a great experience shopping this location! Michael was very knowledgeable and helpful in finding what we were looking for. Thank You
The staff here is amazing. I was helped by Kevin De Jesus. He is a AMAZING sales rep. He is Very well mannered with a warm welcoming smile, he has phenomenal customer service and very friendly. I am a first time buyer and he did all he could to make sure I got the best deal he was very patient with me and answered all my questions. I will definitely shop from Ashley’s again and will work with Kevin De Jesus again !!
Great experience salesman was very helpful with purchase.
Mr. Ken did a great a job of answering all of my questions and was very helpful.
We worked with Adrian and my wife and I both agree this was the best experience we have ever had furniture shopping. And we have shopped at a lot of places. Her customer service and devotion and knowledge was very impressive.
Kenneth Wilcox Excellent customer service!@@
Kenneth Wilcox excellent customer service!!! The best!!!
We just bought furniture today at Ashley furniture and Ken was amazing. He made sure that we were 109% satisfied with our purchase. He researched all discounts for each item we were interested in. We needed our furniture delivered before Thanksgiving and he made it happen. Come shop with Ken. Ashley Furniture Fayetteville.
I needed to get an entire bedroom and living room set but didn’t know exactly what i wanted and was on a budget of spending so I went into the store blind per se, but then out of now where God had sent me someone named was helped Kenneth Wilcox who helped me out phenomenally. Finally a worker who is actually there for the customer.😇 I think him a lot, and I would highly recommend Ashley to others and send them straight to Ken
Kevin is amazing!! I couldn't ask for better service. He goes above and beyond in providing excellent customer service. He's very patient and knowledgeable. Don't walk but run to Ashley's .... ask for him and see for yourself!!!
The sales associate, Ken, was very helpful with searching for specific furniture that we had in mind for our new home. The entire shopping experience was great, and ultimately successful.
Adrian C. was really helpful making our purchase smooth and quick. Great customer service overall!
Adrian is amazing! She was very kind and helpful! Excellent customer service!
Wonderful experience Daniel is an outstanding salesperson.
Sales was very helpful and gave me a great deal
Just bought a new sectional. Process was easy and fast. Phil was very helpful and informative, but not pushy.
Michael Sanders was very helpful in helping us find the right bedset for us, even helped me read my les since im new to the military. Amazing customer service, and astounding hospitality. Looking foward to coming back and upgrading my living room thanks to mike. Omw to mod pizza.
Phil was a great associate that helped us get a great deal on a couch that we fell in love with! It was a great experience and an awesome day for shopping!
Kevin was friendly and made our shopping experience at Ashley great. You are always in good hands with him!
Ask for Mike
Michael Sanders was my sales rep and was awesome at helping me find exactly what I was looking for. Will be coming back here first for furniture ideas.
So I visited this store to get furniture for my new place after getting home from Afghanistan. I heard they had a military discount and price matched, so they seemed pretty straight shooters. The sales associate was super helpful selling me everything I needed for a great experience, right down to the furniture protection plan. I figured it was a good deal, between moving and accidents something was bound to happen to my furniture over the next five years. The sales associate told me the plan would cover damages from moving, everyday accidents, wear and tear, and I could report it anytime within the 5 years of purchase. But when you read the coverage terms or go to file a claim you'll find: damages related to moving aren't covered, and the differences between accidents (covered incidents) and wear and tear (not covered incidents) isn't spelled out at all and almost always resolved as wear and tear, and if you don't report damage within 30 days of occurrence the damage isn't covered. Don't buy the furniture protection. I also bought a loveseat during memorial day that showed up right before we moved to Georgia. So we didn't unpack it or inspect it because we'd had no reason to expect anything but good service so far. So we packed it up last so that nothing could damage it and left it wrapped up for added protection. We got to Georgia, unpacked everything, and went to put the feet on our loveseat to find out the bolts wouldn't go in. Upon inspection the beam connecting the front and the back legs on that side was broken and prevented the foot from being properly installed. Naturally I called this store and the customer service rep told me that they couldn't help me because I had moved and I had accepted the furniture. Like there wasn't a different Ashley Furniture down the road from me they could reach out to, why do business with a company with hundreds of locations if they can't support you when you go somewhere else...? They told me to pursue a claim through the furniture protection program. The claim was denied because the damage was said to be a fault of the manufacturer or the delivery team. They advised me to take it up with the store... Don't buy the furniture protection, and check your items on delivery and send it back if isn't satisfactory. I hope other customers learn from my mistakes. At the end of the day I'm pretty good at fixing things, so I've taken care of it myself. I just wish they cared more about taking care of customers after the sale, and if you're military I'd recommend shopping somewhere else.
Kevin was efficient and willing to help. He took his time and made sure I was satisfied with my visit even when I said I was leaving the store. He was not pushy. I ended up coming back and going with his recommendation. Thank you for your great service!
We come to the Ashley furniture in Fayetteville and the salesman Phil Faircloth was excellent and worked with my wife.
Anna was awesome! Very down to earth and friendly. She went out of her way to make sure we got everything we needed at great prices. We will definitely be going back!!
Amazing !!! As soon as I entered the store the associate was there to assist me with my needs. There was a moment I became overwhelmed and Ms. Courtney Rising too her time and allowed me to go through the emotions as this was a special day for my family. I thank God for giving me the perfect person to help. I will definitely be back
Phil was our salesperson and did an awesome job! He made sure we got the best deal possible. :)
Great service. Phil is very knowledgeable and helpful with walking you through the process and answering your questions.
Phil is an excellent salesman and very attentive to us. We had him walking all over the store for hours and he stayed patient with us. Very personable with the kids and made sure they felt seen as well.
Adrian C.was amazing and worked a great deal for us!!
Ken was very professional and able interpret our requirements for our new theater room furniture. He was not pressuring but very aware when we needed him.
Adrian is the best and would recommend her to anyone. Great customer service and very knowledgeable
Adrian Considine at the Fayetteville, NC location was absolutely AMAZING!!!!!! She welcomed my husband and myself in, gave us our space and checked on us. She was so attentive and answered all our questions. I am so glad she welcomed us in bc she was a huge part of why we bought a living room set. Please ask for Adrian, I promise your experience will be just as great as ours! Thank you so much Adrian❤️ The Wrights
Adrian Considine was so patient and helpful to us. If you go to the Ashley furniture store in Fayetteville NC I highly recommend Adrian Considine.😀😀😀
Adrian was amazing!
My sales associate Kevin De Jesus was outstanding! Very patient and knowledgeable about the items I was interested in. This was like a breath of fresh air following a very negative experience I had when I last shopped at another well known furniture store in town. I recommend Ashley Furniture to everyone!
Holly was great to work with and got us exactly what we needed. Will work with her again for future furniture needs.
Just moved from AZ and my husband and I went in looking for a living room set. Melinda was so helpful with letting us know about deals and with the whole process of purchasing our couches. I would definitely recommend shopping here with her for your furniture needs!
Sold items that weren’t in stock. Now my delivery date is pushed back and my new apartment won’t be furnished completely in time. I won’t be back after this matter is situated. 0 stars
Anna my sales rep was awesome but the delivery was TERRIBLE!!!!! The delivery itself and over half my stuff coming damaged and the delivery people complaining, being lazy, not putting my stuff all the way together and not reporting to their higher when something was damaged makes me NEVER want to purchase from here ever again. I honestly wouldn’t recommend this place and if I wasn’t desperate and didn’t wait over 8 months, I would cancel the entire order and go somewhere else! Purchasing furniture should be seamless, they damaged my stairs and the walls, delivered the wrong queen bed set for my daughter, my daughter’s dresser for her room was damaged, my dresser for my master bedroom was damaged, one of my night stands damaged, my dining table came cracked, my daughters couch was damaged, they didn’t fully assemble my bed or my daughter’s night stands, my bunky board to my master bedroom was ripped a chair to my sectional was damaged and my accent chair was damaged. OVERALL MY EXPERIENCE has been terrible, thankfully Shameeka at corporate has taken over my case and trying to help resolve it but this has been the worst furniture buying experience! They need to contract better delivery people and for as expensive as their furniture is, it shouldn’t come damaged, especially if it’s supposed to be BRAND NEW! Overall no amount of compensation can account for how stressful of an experience this has been. I would go to furniture gallery up the street they guarantee to beat Ashley’s price. I should have canceled my order and went there and as long as it is not exclusive to Ashley they can get the same furniture!
First time at Ashley and I am so pleased with the service Anna Maria gave us! She walked the entire store with us and was so patient with my indecision! I will be back and I will ask for her!
Placed my order since September and still waiting to get my delivery. What I ordered wasn’t even in stock and they still sold it to us. Been on a roller coaster for over a month and nobody cares.
Anna at the Fayetteville NC store was fantastic! She took her time to answer all my questions and to help me find the perfect sofa.
The staff was efficient and extremely helpful. I was in and out with no hassle. I love the fact that they were able to price match the item I purchased.
Ken was great, went above and beyond helping us pick a sectional for our new space. He was very friendly and knowledgeable and was very patient despite my baby running around. Will definitely be back to see Ken! Thank you so much!
Adrian was our sales manager and she walked us through the steps to help us with our new furniture purchase and it was easy and very affordable!!! I highly recommend Ashley’s furniture for your next living room suite!!! Make sure you ask for Adrian!!!
I went in looking for 2 living room sets and a bedroom set. Holly took good care of me and found ways to save me money. She was very friendly and knowledgeable. She allowed me to take my time and worked with me on making the right decisions that best suit my family. I rate experience a 5 out of 5. I will definitely be returning.
Kevin was very helpful. He quickly assured us and was very knowledgeable. He walked us through all steps. We had a great experience. Go see Kevin!
kevin was amazing kenneth was alright but kevin really goes above and beyond.
The 5 stars are not for Ashley because we have had bad experience but Kevin and Kenneth are great guys! Definitely awesome and helpful!
Adrian C’s customer service was exceptional from start to finish. She definitely made this a pleasurable experience.
Adrian, was great and very easy to work with. I highly recommend her
Kevin De Jesus is the GOAT. Best salesmen for sure! 💪🏾
I had a wonderful experience here at Ashley’s . Michael, was awesome and answered all the question I had and was eager to help. Thankss
Kennth Wilcox was amazing sales person , was very knowledgeable on the products we was buying .. great experience!!
Kimberly was the best and super helpful. We will be back.
Our Experience with Melinda was awesome. Nice and Professional with a good sense of humor. Our visit was nice and relaxed with the knowledge that this Young lady knew her stuff. (She Understands the assignment.
Kimberly was amazing! She took the time to help us mix and match our two rooms and customize it accordingly. She offered her expertise and was familiar with the store as well as what was in stock. definitely helpful creating our room the way we wanted.
Kevin was great!
My experience with the sales person was great, however the delivery process is horrible. If I knew what I know now I would have never purchased from them, and definitely won’t again. My furniture has been delivered broken and the quality is not the best for the expensive price tag, My furniture has been delivered out of a box, even after refusing it the same pieces were sent back to me two weeks later. I do not recommend this furniture store. They don’t stand behind their work and want you to except poor workmanship from the warehouse.
Quick and easy. Courtney was very helpful.
Ashley service is very great i love it we didn't come to buy but the way the receive us and explained to us , make us to purchase furniture . Very good service.
Michael S Showed Great Customer Service skills and took care of me and all of my needs within a timely manner!!! Kudos to you Michael for you great customer service.
Phil helped us find our new furniture. Appreciate his help!
The customer service at Ashley Furniture is unmatched. The moment we walked into the door we were greeted by Anna Maria who took the time to learn what we were looking for. Anna Maria and the store manger provided us with great service. This is the second time we have bought furniture from them, and I will definitely be going there again for the next purchase.
Kevin was super helpful and was able to price match my items!
The staff were very helpful and respectful. I told them what I needed and was looking for and they stuck to that. Not my first time shopping here and every experience is the same as this.
Had great experience shopping there, Kim was great
Mr. Michael Sanders provided an excellent Customer service to a Combat Veteran which is my brother who is not able to walk due to his disability from the military service. It is so refreshing to have people who can understand Combat veterans. Because of Mr. Michael Sanders we are so impressed to actually provide a top -notch service to us we bought a set of mattress and box and we are very happy with our purchase! Keep up with the good work and excellent customer service, we need more people like Mr. Sanders.
Great customer service! Absolutely loved the way Amirah took care of us. Lovely sectional for a great price.
Kim Netstad did a great job today.
Phil was super helpful without being pushy. He helped us price match and provided military discount. He even played with our toddler while we browsed. Very satisfied with our purchase.
Kimberly did a wonderful job helping us today! We got the sofas we wanted and fast!
My salesperson Philip was awesome.
Very easy buying experience. Phil was phenomenal and didn’t harass me while I was looking around.
Amazing experience visiting this location! All thanks to Kenneth W. He’s very passionate & knowledgeable about what he does at Ashley’s! I would definitely recommend!
Come see Phil to get the best deal!! Smooth and efficient purchase!!!
Michael and Kimberly were very helpful with our visit. We came in the first day and shopped around and found a couch we liked but still looked at other stores. The following day we decided to go with the couch at Ashley furniture and the process was easy!
Holly was phenomenal in helping my wife got our master bedroom set by pulling a crazy deal which saved us no less than $4000. Plus she had us another mattress on sale for our son for just $120 all other places quoted $400 and up. Keep the good job Holly by putting smiles on families.
Fantastic service from a sales rep named Michael, helped us find exactly what we were looking for, and gave us a great discount, awesome service and very professional
Ken has been very awesome during the purchase of our diningroom set. We had to purchase the whole set in two transactions on different days. Ken made the process go smoothly. Because of him, Ashley is now our only store for furniture from now on!!
Kimberly helped me find an absolutely beautiful dining room table. She was extremely helpful and professional!
There was a great choice of bedroom suites. Very reasonably priced and the staff was terrific
The best experience I have ever had furniture shopping! If you are looking for quality furniture at a great price this is the place. If you want to have a great time doing so, ask for Ken! He is the best! We previously stopped by before we purchased our home to see what they had. Ken was very polite, friendly, knowledgeable, and did not push us to purchase. We trusted him to guide us in the right direction, so we decided to work with him when we went back to finally purchase furniture for our new home. He was very patient and answered all of our questions with ease and expertise. I told him the style I was looking for and he hit the mark on some beautiful pieces that I cannot wait to see in our home! Besides the experience, this location has so much to choose from in all price ranges. We will definitely be back!
I’ve never had a bad experience at this Ashley store. This time we were helped by Kevin De Jesus. He was definitely one of the best sales reps I’ve dealt with. He was available to answer question and helped our family get a great deal on the furniture we ordered. He was friendly, approachable, and just overall exceptional customer service. I will absolutely be looking for him the next time we’re ready to make another purchase!
Go see Phil for the BEST DEALS!!!
Was greeted by Kimberly at the door and told her what I was looking for. Gave me time to look around and checked on me periodically. She also gave me great suggestions on accessories I was looking for along with my recliner. She was a huge help and made my experience very enjoyable. Will ask for her whenever I come back. Thanks again Kimberly.
Great service! Adrian helped me with any questions or concerns I had
Great experience with Amirah. She went with me for over 2 hours picking furniture seeing what I would really like.
Holly Was absolutely AMAZING very understanding and helpful with explaining each process, I definitely recommend Ashley & when you go ask for holly!!!
I have been to every furniture store in Fayetteville looking for the perfect couch. I know what I want and am not willing to just settle. The associates at this store were awesome each time I came in to "just look". Today I finally decided and made a purchase. Phil helped me through the process answering all of my questions. He is very knowledgeable and I highly recommend checking this store out if you are looking for furniture. They have some great looking furniture and fair prices. I was even able to get a delivery date much sooner then what it showed on the nationwide Ashley website (like several months sooner). I will definitely be going back when I start looking to replace my bedroom furniture.
They always provide quality service and I love this store! Working with the representatives here is like breathing. I haven’t had a bad experience yet! Kevin and Phil were excellent!
My man Kevin was making things real easy for me, very approachable and professional 👌
Ken was a fabulous sales rep. He helped me find any discount available online and in store. He was patient with my two kids and he made sure they were having fun during the whole process! Thank you so much!
Kevin De Jesus is such a kind hearted and knowledgeable young man about the sofa we choose. Professional with a touch of warmth, is something you can't be taught, it has to be in a person and it's in Kevin. What a great experience we had with him and he has now become our adopted son at Ashley.
Kimberly was awesome. Helped me get exactly what I was looking for today in a timely and professional manner.
If I could leave no stars I would !!! Do not shop here me and my fiancés experience was terrible!!! We financed a dinning room and bed room set with them. We was told our furniture would be delivered on a specific date. Furniture was never delivered and they could not provide a ETA for when the furniture could be delivered. So, we canceled our ordered and then was told that we had to pay a 10% restock fee because we canceled our order within 6 months. upon ordering we were never informed about a 10% restock or cancellation fee. We never even got a chance to experience our furniture and we have to pay 500 dollars because we ordered it. IT WAS NEVER DELIVERED !!!!! Please save your time and energy and skip Ashley’s for buying furniture.
I don’t care who approaches you, ask for Courtney, trust me. She is professional, she’s very knowledgeable and she’s good at what she does. Today I was going to several different furniture stores nearby and Ashley furniture, was my last stop. Previously I went to other well known furniture stores like rooms to go, Badcock, etc & nobody was quick to approach me, I had to ask for help from someone and when I did, they kind of treated me like I wasn’t going to buy anything or that I couldn’t afford it, which ok I get it, I’m young and wearing gym clothes, I can see why they assume that. But my experience at those furniture stores was nothing compared to Ashley furniture. Courtney greeted me as soon as I walked in, I told her what I was looking for and not only did she help me find it, she actually CARED! She didn’t just show me random furniture just to make a sale, she took time to ask about my preferences and my taste on furniture, she showed me several valid options, and we narrowed it down to my liking. Not only did she spend so much time with me figuring out what would work best for me, she got me an amazing deal that all the other competitors couldn’t beat. I was there for a really long time because I’m buying a lot of stuff and it’s a really big decision, halfway through I got hungry and I told her that I’m going to leave to get dinner and I’ll be right back and unlike most furniture places that Ive went to, they get really upset if you walk away but she didn’t make me feel guilty or pressure me for not buying anything at that moment or wasting her time. And yes you guessed it I came right back after eating and purchased the furniture we picked out. I will definitely come back next time to pick out a dining room set, with my girl Courtney of course, she’ll probably be promoted to manager next time I see her, which only makes sense.
Michael was very awesome with my order.
This store has a great selection of furniture with great quality. Holly white is the best salesperson I have experienced. She is very knowledgeable and can help you find beautiful furniture for your home. I highly recommend her and this store to anyone I know.
My go-to place for furniture. Competitive pricing plus the quality is outstanding, you get what you pay for. Be sure to ask for Holly, she’s knowledgeable and friendly, and helped me pick out a living room set that would fit my floor plan.
Very helpful
Michael was awesome! We got the couch we wanted. Highly recommend.
We worked with Holly and she was wonderful. We had a great experience. She communicated well with us and provided feedback to all of our questions. Holly also assiated with price matching. We were very happy with the experience.
Amirah was a huge help and made sure our needs were met.
Michael was amazing. Super helpful when I was shopping. Helped with finding things and getting delivery setup. I really appreciated the whole experience with Michael at Ashley’s
First thing you need to do when you get there is to get with Holly White and she will help you out and give all discount available. 100% recommended.
Ali helped us with our furniture selections.she was very helpful, professional and polite.
If you’re in need of furniture or just looking to upgrade, I highly recommend Holly at Ashley Furniture. My husband and I had been out all day looking for a new bedroom set and it had been very hectic. Our last stop was Ashley Furniture and I’m very thankful we went there. Holly was pleasant and very helpful from the very moment that we stepped foot in the door. She did not rush us, walked us through every piece and its features, and explained all payment options that were available. She definitely outdid herself. Very very pleased and thankful for Holly’s help and when we decide to upgrade the kids room, we’ll definitely be back to support her!
Oh my gosh Anna is amazing!! She help me with the vision I had in my mind. Definitely find her, Anna Maria!!
Michael sanders was a great sales attended
Had an awesome experience with
Greeted when we walked in by Michael. He was very professional. He allowed us room to look around. Check out was very easy and fast. Highly recommend here and Michael as your salesman.
Worked with Michael to purchase a new dining set and could not have been happier with the experience. Super knowledgeable guy who also understands the dealing with the dynamics of couples making decisions. Definitely recommend you seek him out!
Ken was very helpful
Great experience working with Anna... found everything for the home.
Wonderful experience for our first time at the store, thanks so much Ken for assisting us in this purchase! You're awesome 👌
Courtney was amazing and very helpful with everything and she took her time with us…..
Kimberly Nepstad was awesome! Great customer service. She went above and beyond to help both my daughter and I find the perfect furniture for our houses.
Kimberly Nepstad was amazing! She helped me find exactly what I was looking for quickly! Her attitude presented professional and friendly. She was highly motivated to help us get exactly what we wanted. I highly recommend using her for your home furniture shopping.
Phil was awesome with helping me get my bed frame.
Had a good experience at the store today. Sales rep was not too pushy and let me look around in peace but was also close by to answer a few questions that I had.
I paid for a kitchen table that was delivered with two damaged corners. The delivery driver stated that it was unnecessary to refuse delivery because he took pictures and would send them to the Service Dept. for either repair or replacement. They was a lie because he did no such thing. I called the Fayetteville store only to have Holly White the manager tell me why didn't I refuse delivery and after letting her know that was an insult to me....she hung up on me. I have only been mislead and lied to since the purchase of this table by both the delivery driver amd Customer Sevice. It has been 3 weeks since our table was delivered damaged and still no resolution. This review will only get an automated response, but only serves to warn others that once Holly sells you something you are on your own when it comes to the damage and you should have refused delivery ..so it's our fault for believing the delivery driver, this is typically called a set up and unfortunately we fell for it and honestly hope thay once more read this review, no one else does either. But unfortunately, these Google Reviews are not monitored by the Store but by Corporate. Which is probably one reason why Holly hung up and didn't care about the damage to our table.
Thank you Josh so much for your help. You made my experience one to remember.
Josh helped us. He was so helpful.
Love it here. Holly was amazing. As soon as i entered she addressed me and helped me with all of my needs. Great job Holly !
This time I had the best salesperson who assisted me as soon as I walked in the door. His name was Kenneth Wilcox. He was informative, patient, knowledgeable and kind. I swore after a previous interaction with Ashley's that I would never do business there again but he renewed my faith in Ashley's and restored the business to right standing in my eyes. Thank you Kenneth Wilcox and Ashley's for a job well done.
Phil was great! Excellent customer service!
Great experience at this store with Anna! She was thorough with her information and explained everything that we needed to know. She was amazing and easy to work with. I appreciate her time and attentiveness with us!!
Anna Coppola was quick to help, answer questions and made the first time buying living room furniture amazing! Highly recommend!
I was greeted with a smile by Adrian and she helped me through the process of seeking and purchasing my living room set. She was wonderful, sensitive to my needs and very knowledgeable. Perfect service and experience.
Very quick with the sale, through, and very knowledgeable. Good luck on the new family addition!!
Dan and Anna were very helpful and knowledgeable.
Faezeh introduced herself and told us of all the promotions and sales going on. She was very professional, enthusiastic and gave us enough space to explore on our own. Definitely will be returning no doubt about it.
Daniel was kind, knowledgeable, and patient. Quick and easy process in purchasing my new dining room table!!
Kenneth Wilcox was my sales consultant and he was awesome! Excellent customer service skill…. Thank you Kenneth your the best!
My experience at Ashley’s was wonderfullllll and I will return my sales associate Kimberly has helped me from start to finish. She was patience and help me get the most out of what I wanted even other team members and the manager was very welcoming warm and just overall nice. I very happy I came here.
I had an amazing experience working with Kenneth Willcox. He helped me find the perfect movie theater seating for my apartment/ man cave.
Friendly staff, allowed me to browse in peace but very helpful when I needed it. Found the couch I wanted and ordered it right away.
The sales associate was friendly and helpful.
We were helped by Ken today for a new couch and mattress. He was awesome and super helpful during this process. We were happy with the deals and advice he gave us, thanks to ken we got ourselves new furniture that we cant wait to have in our new home!
Kevin was very patient and very pleasant!
I called to order two more chairs to go with the set I previously purchased. Holly was amazing at helping me figure everything out and get my order placed. I would highly recommend asking for Holly if you call or go into shop at Ashley's.
Wonderful shopping experience. My purchase was fast with my sales representative. I would definitely shop there again
Courtney Rising was absolutely Amazing!!!! I’m so glad she was able to help me find and finance everything I needed. She has the most sweetest soul! Thanks Courtney for everything you do!
Kimberly was awesome! She helped me find my dream couch and answered and questions I had when looking around. 10/10 would recommend to friends and family.
Just brought a living room set and dinette set from Ashley and Courtney Rising gave the Best Customer Service ever. Thanks again Courtney!
This particular experience with Ashley was outstanding. Phil Faircloth is the man!!!
We usually go to several furniture stores before we finally end up at Ashley and finding the perfect piece. From now on we're only going to Ashley. Ken Wilcox is a great, my wife and I had an great experience dealing with him. We didn't feel pressured and could tell he was trying to get us the best deal. He's a new salesman but that made him more detail oriented and a more willing to ask questions to his higher up!(we didn't mind at all) over all we love Ashley and hope Ken is there when we're ready for a new piece to add to our home!
Went in and weren't sure what we wanted and Kennith was amazing! Not over aggressive with his sales tactic but was so helpful! Walked out with a new couch and an amazing deal! 100% recommend doing your next purchase here! Ask for Ken! Friendliest guy in there!
Did you know that Ashley has beds and pillows? Many do not yet they should. Did you know that Ashley has the most personable and professional sales folks In the business? You also should. When you go make sure you ask to work with Holly, she is an exceptional saleswoman and will work tirelessly to ensure the best customer service.
Kevin was great! Very easy going and made our purchase today quick and easy. Definitely ask for him!
Friendly, no pressure environment.
customer service is great. Ken assisted us and he did an amazing job! Thanks Ken. we sure hope to do business with you guys in the future.
Specifically because an employee named Daniel at the Morganton Store in Fayetteville took the time out to make sure I got the furniture I actually wanted. He was thorough but I did not fell rushed or heavily persuaded to buy something I didn’t want.
Wonderful experience for my first time shopping at Ashley Furniture store! Was greeted by a nice lady named Holly very friendly and professional, she helped me look around for end tables that I came in for and I found the perfect match that I was looking for and she assisted me in getting a deal! Great experience in the Fayetteville store!! Will definitely visit it again for other purchases! 5 star experience!!!!
Kimberly was very knowledgeable and helpful.
Great and friendly customer service.
Ken my salesperson did a great job, made it easy to complete my transaction. Highly recommend. Thanks!
Mr Ken did a great job helping us today we be back to shop again
Walked in and sales people looked like they couldn't be bothered. Asked for a sectional that has a bed, sales guy said they don't have any in store and will be about 60 days until they get something. I walked around and found 2! They didn't have any information on stuff from the online store that I needed measurements for. Going to try the warehouse an hour away and hoping they have better service and product knowledge there.
Ken was extremely knowledgeable and helpful. Great experience!
The shopping experience was just fine. However, they gave me a delivery date, and when I called about where my furniture was on said date, was told the people in the store actually have no clue when your furniture will be delivered. They have no idea how their warehouse works. Buy your furniture someplace where they won't lie to you about when you'll receive your thousands of dollars worth of merchandise.
I came in needing new couches and Holly was very friendly. She wasn’t pushy and found me the best deal!
We were extremely happy doing business with Annamaria yesterday. She and Ashley home went above and beyond to get us the exact living room furniture we wanted. They price matched the kempton couch and loveseat set and showed me a coffee table and end tables that match my countertops and the color scheme in my home. Can’t wait to have them delivered and set up on August 9th. Not only did they get me what I wanted but sold it to me at a great price. Thank you Annamaria and Ashley Home Furniture for a great experience and a great furniture purchase!!!!
Kevin made the experience of looking for furniture. Also, was very helpful in the process. Awesome
I was Helped by Kevin, and his service was too tier. No hassle no hang ups, and got me the item I wanted headed of expected time frame
GOODEVENING! i had the pleasure of having Kenneth W. as our furniture salesman. By far the most caring and helpful worker i’ve ever experienced. definitely need more like him around these ages when it’s hard to get ahold of something you really want. With his help, we got what we were looking for, for such an affordable price. thank you ken!! we will be back!!
Ken did a great job! Very friendly and knowledgeable.
Upon entering the store we were greeted by staff. Staff was not aggressive about showing us around the showroom and gave us the option to browse freely. When we needed help locating exactly what we needed Anna showed us to the exact item that we were looking for plus similar options. There is financing options, partial payment and full payment. There is a 24 hour cancelation of order if the customer feels like they did not make the correct selection. The store regularly runs sales and once you have decided on your furniture options purchasing goes quick. We were in the store for no more than an hour and walked away happy customers.
Ken did a great job helping us get the pieces we needed to add to our existing sectional. Quick and painless. Thank you!
We had a great experience at Ashley Furniture. Ken, the salesman, that helped us was very knowledgeable and went above and beyond to help us!
Love this store and customer service was awesome.
The absolute worst. Ordered an item waited 6 months to be delivered only for the sales person to have ordered the wrong thing. Several attempts to call, poor communication and long waiting periods from customer care to see “IF” the item could even be exchanged. I understand things happen but taken actions to correct the problem instead of being put into the que with new customer orders.
We had a great experience there. We worked with Anna and she was very helpful.
Don’t ever purchase anything from this store.
My husband and I worked with Holly at the Fayetteville location. She was awesome. Everything was super easy and quick. Will definitely be back again sometime to work with her. We had a very pleasant experience.
Our experience at Ashley Furniture was okay, the biggest take away was the long wait time. They carry such a wide variety of beautiful furniture. Kevin was great from the beginning to the end of our trip there. We did purchase a lovely living room set.
Courtney Rising, at the Fayetteville NC location, did an excellent job making sure that I had the best price. She was quick and knowledgeable. She continues to give me her attention until my furniture is delivered. Very happy with this service. Hard to get that, these days. 5 Stars for sure!
Went in today looking to buy bedroom furniture. Talked to Ken, he was incredibly helpful and very friendly. 100% satisfied with the experience.
Holly White was so helpful and was able to explain everything to me. Definitely talk to her in the store.
Ken was awesome! He took the time to show us the different things that we had in the showroom in the colors that we were looking for as well as explain the different levels of the temperpedic beds as well as the different levels. Very patient with out questions as well a no pressure sales! Highly recommended!!
We had a great experience at Ashley and are very satisfied with our purchases
Priced higher than advertised
If I could give 0 stars I would. I’ve had a horrible experience with this store as well as customer service and still have not managed to get a resolution. I originally placed and order in April. The delivery was postponed at the last minute so I decided to cancel everything. My sales person Ken talked me into keeping/reinstating the order. Since the beginning I was supposed to have everything delivered in one delivery that has always been the understanding. Come 06-01-2022 (my delivery date) I received a phone call letting me know my bed was not in stock and changed my delivery to 06-03-2022. All together I ordered a sectional, a rug, a coffee table, a queen mattress and base, and a dinning room table. Totally over 7,000 I paid them in April no financing I paid cash money! Come 06-03-2022 I received everything but my mattress and base. They never told me the bed was not on the truck/back ordered! So when they can on 06-03-2022 I was surprised to find out I wouldn’t have a bed to sleep on. Unfortunately I had gotten rid of all the old items including my bed so my husband and I haven’t had a bed and still do not have a bed! Here we are still waiting. I have been in contact with the manager at the store (Josh) as well as customer service, no one has been able to help me! Horrible horrible horrible! They can not pay me to ever shop with them again!
Ken was so helpful! I got exactly what I wanted plus a few more goodies! Professional, great customer service, and patient with any questions. Definitely made the purchasing process effortless!
First I like the way my Husband and I were greeted when we enter Ashley. Our representative knew exactly what I looking for. It was easy and it didn't take long.
The sales person I worked with was very knowledgeable and friendly.
Alexandra was amazing! Very friendly, honest, and super helpful!
Tried to sell us a $3000 faux leather couch after confirming with us three times that it was full grain leather. No tags on the item specifying it was pleather and the sign said “leather” Glad we held off on purchasing and confirmed the composition with an Ashley representative on their website instead of purchasing. Follow your gut!
Great service, very knowledgeable staff. Thank u Sophia ☺️
I worked with Adrian and Sharona ( I think that was her name). They got my 2 bedsets ordered and now I will wait till my delivery date of 7 June. I hope all goes well. I will post an update on that later.
Ken was awesome and very helpful. He spent 3 hours helping me pick out furniture for my new home. He wasn't pushy or impatient. He made looking for furniture fun.
I visited the store, looking for a coffee and end table. I was able to find what I needed. Holly was very friendly and helpful. She wasn’t pushy. She address every question I had. While the internet was temporarily down, she allow me to test the therapedic mattress.
I would give no stars if possible with my first order the table came stripped so they asked me to keep the parts and they would have a tech to come out to fix it with the correct part. The technician came out 10 days later with no parts and told me they would have to order two more parts. I had them pick up the entire order now I am still dealing with getting the money back from the first order. The second order been waiting since February to get took off of work had to call them the oder never came no follow up call no communications just showed canceled on the app. I would never do business with them again they lack respect and communication skills. I was able to get the same furniture from JR Furniture they are courtesy and they call beforehand and on time. I highly recommend them.
I had a wonderful experience at Ashley’s Amirah Williams was very helpful and patient. She took her time and suggested products . Despite the fact she had an emergency come up she STILL stayed and finished my transaction. She went beyond customer services . The staff was very friendly as well . Will definitely go back to this store .
Please do not buy from this company. They took the payment for the products ordered. It has been months and they still do not have a delivery date. They will not complete a full refund, they take 10% which would be around 300$ lost for us. They also have poor customer service.
I was really excited and satisfied with Mrs. Holly helping me, she was very knowledgeable about everything, had some very great customers service, was very respectful in all aspects of what she was doing and how she was speaking, I will recommend her service to everyone, I think she went above and beyond in assisting me, she was really great, she took her time and showed me several different items and fully explained them to me, Mrs.Holly was very helpful, good customer service, good communication skills, she took her time with making sure I was very satisfied with the products I was purchasing at the time, I would recommend her service to everyone I know ,she's very great and outstanding in her job ,with taking care of her customer, she is the very best at what she does. God bless her
I've been waiting for my bench to my table since Oct 2021. They told me it was a little delay and could be up to 6 mnths. But the Salesman said that it was unlikely it would take that long. It has now been over 6 months and they still don't have any update or ETA!! I asked to return the table and chairs that go w/bench to get a different set and they tell me all sales are final. (I only bought this set because of the bench option) my family can't all sit and have dinner together which was the reason for this piece. I was apprehensive to spend anymore money until my table was complete but I did anyway. Another $5k worth of furniture and I could write another post of that experience. Needless to say several missed appts. Damaged furniture, wrong pieces delivered, on and on. They haven't compensated me one dime for my patience and trouble. They don't have to worry about me again I am canceling my $10k acct and will shop where I am valued as a customer. Ridiculous!! You can only say sorry so much without any action. They lost me as a customer and if you value your hard earned money shop elsewhere. Thank me later.
We went in looking for a recliner. Not only did we come out with a recliner at no cost but we also got a brand new bed which was most certainly needed. Stan was absolutely amazing and answered any questions my boyfriend and I had and was very friendly. He had amazing customer service skills and just all around a great person to work with. I will continue to ask for his services again if I ever need anything else!!
I had an awesome shopping experience yesterday and Ken and Jose were awesome and took the time to help me find a dining room table and bedroom set. They all were super friendly and knowledgeable about everything and helped me save money as well! Y’all go see them you won’t be disappointed!!
I went in to Ashley HomeStore in Fayettville NC. That was in September of 2021. It took nearly 4 months to get my sofa. Today is April 18th. 2022. I am still waiting for my bedroom set, nearly 7 months later. In the meantime I’m sleeping on an air mattress!!! When I placed this order I was told it might take four months to receive it. I hesitated to purchase my furniture from them but my sales associate, assured me that it would only be four months. Then I was told that I’d have my furniture in March, six months after my order was placed. In March I received a text saying my furniture was ready for pick up in South Carolina! I reached out to my sales associate and I was informed that it would be taken care of and put in for delivery. That was over a month ago. I was then told that my furniture would be delivered in April. Today I called the number needed to confirm my order and find out what the date my furniture would be delivered. I was, yet again told that they were waiting on the headboard of my bed and two of the nightstands and dresser, to be completed; and it was 8-16 weeks until it would be constructed. How is possible that my furniture was ready for pickup in the first part of March, as long as I drove to South Carolina and yet now, I’m being told that it hasn’t even been constructed yet?????!!!!!!!!! I feel like I’ve been manipulated and lied too. I was very clear when I placed my order that I wouldn’t move forward unless my order was confirmed for no more than four months. At this point I’m on the edge of canceling my order. Perhaps there is a store that can deliver a bedroom suit faster than 6-18 weeks! If anyone else has had the same experience please make it known.
This experience was the best experience I’ve had with customer service in a very long time will be recommended this sale person to all I know highly recommended 20 out of 10
The absolute worst deliver service I have ever worked with. They WILL NOT adjust their drop off times for you. I have been trying to get my furniture for almost a month now and they simply won’t accommodate my work schedules. At this point, I have to request time off to sit around and wait for my furniture in four hour block and it “may or may not” show up at all. I already had one delivery canceled the day of because they failed to check the condition of the furniture until my drop off time.
Ask for kimberly. She was very patient and knowledgable on ALL the furniture. She explained the good and the bad with each set. She knew our price range and showed us items with in that range.. very helpful. Again ask for Kinberly, if yoi shop at the Fayetteville NC store.
I LOVE it here!!! Always GREAT service and furniture
I wish I could give the place O stars but google only has 1 star. I purchased a bedroom set back in August of 2021 and still have not received my furniture. They will lie to u and promised the most is 8-12 weeks just to make a sale. No one follows up with you and at least keep up with your order. I have to do all the calling just to keep getting the run around stating it hasn't even been built and because of Covid and it's a popular set. The only way I received my bed was because I called and they said we can go ahead and give you the bed but the rest's still on hold. They promised to have the rest on reservation by the next month but it's all lies to hold you over and get you off the phone. This is now going to the end of April still no update about getting the rest of my set!!!!! I encourage anyone to spend your hard earned money somewhere else that is much appreciated and you get the furniture you deserved and not the run around!!!! You are better off going through a 3rd party seller then the actual company selling The furniture!!!!!!
Good quality of furniture. Reasonable sale price. Sales person Mr.DeJesus was extremely helpful and nice.
Thanks to Mr. Stan Sims Sr. for excellent customer assistance. He was very professional and very courteous to us. Such a fun experience
Friendly staff, great atmosphere, everyone seemed to be having fun and really wanted to help out!
My mom and I worked with Melinda. She is awesome. I was able to buy my couch, it was affordable, and the process was very smooth.
Holly was the best, she gave us space to shop, provided great ideas and feedback, she wasn't pushy and even when she was busy we still felt like we had her full attention and care! Great store selections and everyone was so helpful! We'll be back!!
Anna was amazing. Extremely knowledgeable and helpful. Very patient and understanding.
Ashley talked to us at length. She did not cut us off and come back later as some other locations have done in the past. Ashley is very knowledgable of the products they have. They have a sales person available to meet you at the door and will point you in the direction of what you are interested of or stay with you untill you are satisfied or complete a sale.
Melinda at Ashley HomeStore was so incredibly helpful, friendly, and efficient. She had wonderful recommendations and ensured our experience was smooth and pleasant! Cannot recommend her enough!
Very nice staff and very helpful.
Adrian was the manager who helped me and my husband find what worked best for us. She was awesome! Greeted us as soon as we walked in and helped us all the way through. This was our first time buying furniture together and it was a 10 out of 10 experience hands down.
I came in customer service was very welcoming, I asked her to point me in the direction of the bedroom furniture and they did so. I looked around in that section briefly as I already knew what I wanted because I did my research online. I found a customer service representative explained to her what I wanted and she took great care of me. Holly focused solely on me, getting me in and out. They delivered and set up the bedroom set on the day I scheduled with Holly. The delivery guys had great customer service. They set it up in a timely manner. The furniture looks really nice. No scuffs, dents, cracks. I’m extremely satisfied. Really great shopping experience at Ashley’s.
My experience is terrible. I bought two prices since November and only one piece was delivered. And I had to return it because it was damaged. The dresser that was redelivered on the second day of having the item delivered the front legs broke off. We have been calling for some one to come out and fix it, because we paid $499.00 for warranty. We were told they will send us the legs and have the repair man come out and fix the legs or replace it. This is since November of 2021. And no one has gotten intouch with us neither did we receive the furniture legs. We called again in January and still nothing. I am very disappointed with the service from Ashley Furniture and I would not be buying anything else from them. This is the Ashley Furniture on Morganton Road. 😡😡😡😡
Went in for what I was looking for ...And,Phil nailed it!!!!!!Thank you
I ordered pretty much an entire house worth of furniture last July 2021. I was told because of covid it would be 8-12 weeks before it could be delivered. After waiting WAY more than the estimated time and calling every month or two in search of updates, we finally heard from Ashley in March of 2022. They called and said the last item we were waiting on (two end tables) had been discontinued. They said they had the model from their showroom floor that we could have for %50 off what we originally paid. These end tables came as a set with a matching coffee table that we received 6 months prior. We really wanted the complete set so we decided to get the ones off of the showroom floor. Once we arrived at Ashley to pick them up (even though we paid for delivery) we noticed they were scratched and one leg of the table is even slightly cracked. They said there was nothing they could do and that they could not give us any more money back. After spending almost 10 grand in this store, I was shocked to see how little they value their customers. Ashley will never get another dime of my money and I will make sure I tell everyone I know not to shop here for furniture.
Worst experience ever purchase more than 6k worth of furniture and when I get my furniture, delivery guys hit my car and Ashley won’t do anything to pay for damages, secondly furniture gets delivered on different occasions and Ashley furniture makes you wait at home for 3 hours and won’t give you a courtesy call that they are on their way at minimum 15 minutes before you show up. But your not home and just leave and still make you pay to reschedule for delivery after you have already paid 300 for delivery fee.. worst way to do business and tell customer it’s not your problem when it is if it’s your company
Faiza (I may be misspelling her name) was amazing to work with! She was knowledgeable, kind and not pushy at all. She listened to us and gave us great options. Loved her!!!
Great service, Really helpful , They take their time walking you through the whole process & make sure you are satisfied with your purchase.
This is our 2nd return buying furniture. Phil took great care of us and ensured we were happy with our decision. No pressure. He truly wants us to be confident and happy with our choice. Definitely will continue to buy from Ashley and request Phil. Also very pleased with the warranty. We had a problem and we were taken care of right away. This is a big reason why we buy the warranty. Definitely worth the additional expense. Highly recommend Fayetteville, NC Ashley Furniture and salesperson, Phil.
I went to Ashley Furniture on 12-30-2021 with an urgent need for a recliner. I had an obligation to be at my sisters house to pup sit while she and family would be on vacation. I was told that the chair would be in on the 11th of January. It was not. I texted our salesperson and asked if we could pick it up on the 12th ourselves and save some money. That amount was returned quickly, and I canceled the order when I found out the chair would not be in as told. I looked at other businesses and found one former employee of Ashley that informed me that people had to wait months and months for furniture. Another company using the same distributor said the same thing. Now I’m waiting for over $900 refund.
I hate this store
I had a previous horrible experience with Ashley delivery service before. My previous experience was I ordered a white couch. I specifically told them not to take the couch out of the plastic when placing the order. I live on the third floor these two guys took my couch out of the plastic and rubbed it against the rails of the stairs etc and when I open end the door it was sitting on the concrete floor. That ended in me explaining to the delivery guy how unacceptable that was and he cursed me out and I didn’t allow him in my house. Currently I had another horrible experience. I specifically went to the Ashley store and someone to Adrien who she provided excellent customer service. However I ordered over 6500… worth of furniture this time and my living room table came today and yet another horrible experience. When I came to open the door again the product was out of the plastic and sitting on the concrete ground. I then again told the delivery guy “ I specially told Ashley furniture not to have my stuff out of the plastic and not to put my furniture on the concrete ground without some type of protection under it. This livingroom table cost 700.00 for this one piece alone. These guys rushed to put the piece in my livingroom gave me something to sign and when I went into my bedroom and came back they were gone. They didn’t even say goodby or nothing. I then started to investigate the table and it was dented and cracked on all sides. I immediately called customer care and demanded my money back or a better table. Ashley furniture has the worst delivery service for furniture in the world. I do know it’s third party but whoever they have hired there furniture is just unprofessional, they don’t fare about your furniture and they will even go as far to say Ashaley furniture is cheap. I will never order furniture from Ashley again ever until they get delivery drivers in there who can professionally deliver our product safely without dents , cracks and scratches on your furniture
We ordered last year July for vacation home. We ordered bedset and couch pay in cash. It's been over 6 months and haven't received anything yet. They keep saying soon or next month but... Yeah.... It's been over 6 months I will never order again.
I never really leave a review unless it’s necessary but this time it was! 01/17 we bought a couch and the sells rep told us our couch would be ready 01/20. Fast forward to 01/19 I get a call telling me my furniture was on delay. I call Ashley furniture store and they tell me one of the products was damaged and it will be delivered later on THIS WEEK. I go to the store and speak with another sales rep and they tell me they only have one piece and that the other piece will MAYBE be ready in March. This is honestly ridiculous and upsetting. They tell you it’s ready in a few days just get there commission and sell it to you. But the catch is you’re not getting it complete. I am very disappointed! you have one person telling you one thing and another person telling you, which one is it. And to complete it all your still paying FULL PRICE for something that is not even here. I’m not buying anything again from this store! My time and money will go else where! And by the looks of the reviews I’m not the only one.
Salesperson kept messing up the paperwork and kept trying to hide an upcharge (insurance on furniture) in the final price. Also assured me myself bedroom set would be available for delivery when promised. Two months later, and after full advance payment, and I am still waiting on part of the order (dresser).
Ordered over the phone a new table and chairs set for our dining room. Lady on phone was polite and very helpful with my order. Very happy with thes people and i plan to order a bed soon too
**STAY AWAY** If I could give negative stars I would!! The absolute WORST furniture buying experience ever!!! I typically don’t leave reviews but this could not be ignored… My wife and I visited Ashley’s Furniture Store in Fayetteville NC on 6/12/2021 to furnish our new home. Our sales person was Holly. At first, she was great showing us around the showroom, answering any questions we had, setting up the sale etc. We negotiated prices since we paid in cash and were given a delivery time frame of 8-16 weeks due to COVID and shipping delays blah, blah, blah…. We had no problem waiting 8 weeks or so due to remodeling etc. We were also told that we would be given priority for delivery since we had a large order and no financing. Fast forward to 1/6/2022, WE DO NOT HAVE ALL of our furniture. Well over 6 months now! On 12/20/2021, we were given a date of 1/7/2022 to receive our nightstands and complete bed set and also told this date could be sooner… ITS 1/6/2022 AND STILL NO DELIVERY confirmation or notification of the remaining pieces to be delivered by 1/7/2022. Since the first delivery date on 7/7/2021, we’ve had at least 7 separate deliveries total (bits and pieces here and there),and typically we receive email and text confirmation for delivery appointments 3-4 days in advance. Adding more salt to injury, my wife has had to endure sleeping on the floor with (mattress and box spring) since we moved in. This was not our idea of happiness when moving into our new home. On 9/8/2021, we received one piece (sofa) of our couch and it was damaged. Immediately reviewed with delivery guys which was not their fault and contacted Ashley. Here’s the kicker… the couch was replaced within 1 week… and it still took 2 additional months after that to get the matching love seat on 11/2/2021!! How does it take only one week to get a brand new couch but it took months to get the original item?? At this point, I’m willing to rent a box truck and pickup the furniture myself from wherever it is!! The sales person Holly has done a horrible job following up and communicating accurate information regarding deliveries etc. My wife has contacted her several times via phone and text and on numerous occasions, she failed to return calls/text until we spoke with a manager. The excuse given was that “she forgot”. For this company to charge what they charge for this type of furniture, you would expect nothing but exceptional service throughout the entire process. Looking back now, I wish we would have purchased everything from Rooms-To-Go. We did order our kitchen table from rooms-to-go and picked it up next day. The gamble with Ashley’s Furniture is they can not tell you what’s in stock or available from their system… Most furniture stores can! The quality of the furniture seems to be mediocre compared to the night ticket price. We’ve been patient for over six months and have yet to receive a complimentary call or offer from the company for the inconvenience.
The salespeople in the store are great. I purchased an entire bedroom suite from them and it was delivered on time even though it came on 2 different days but that was okay because I knew it would. However, my roommate and I went in and decided to buy a sectional and a pantry a week later and that's when we had issues. Both of those items were supposed to be delivered this morning around 8 am. The delivery people didn't even knock on the door, they just left and claimed no one was home (I was sitting at the kitchen counter there's no way they knocked it's an apartment i would have heard it). After complaining to the dispatch department, they said they would come back later that day to deliver it. They changed the delivery window several times after that despite being told that I had to work later in the day. Nobody has time to wait around all day because of your incompetence. So we canceled the entire order and will shop elsewhere.
Front the time I walked in the the store Adrian the sales representative was there answering all my questions. She did an amazing job. I highly recommend the Fayetteville, NC location and Adrian.
We had a great experience at Ashley Furniture and they also had the best deals we could find. When you go ask for Stan Sims he was phenomenal and had excellent customer service!
We have furnished our home with Ashley Furniture. We have always had a great experience and highly recommend working with Stan- a great man who is excellent at his job!
Our representative Kevin De Jesus was very helpful. He paid attention to what we were looking for and helped us all the way to the end of our transaction. I would definitely recommend this store and especially our representative at the Fayetteville NC location.
Rude young lady that tended to me collected all my information, email, phone number and address because "they could not look up the part for my bedroom set I was looking for without my information" ... After 10 mins of giving them all my information the lady rudely proceeds to tell me they do not carry the part I need ... Collected all my information for nothing
Experience was refreshing not rushed, received the best deals, sales rep extremely knowledgeable
I had no problems at all shopping at the store. The associate that attended to me was very knowledgeable about the products they have and where to find them. In addition, she gave me the best deal that they had at that time and the financing process was so smooth. She spent so much time with me talking and without a rush, she was very helpful. A big thank you to Melinda. I recommend this store for shopping of quality furniture products any day and any time.
Ignore these other reviews. Great service very easy to to work with. Go see Adrian. She will take care of you.
Awesome delivery service. Their professionalism was on point.
My sales person Amira was fantastic! She was patient and suggestive. The overall prices vs. Quality is not so great, they are very over priced. However, I really wanted a chair and Ottoman for my bedroom and she made me feel very good about my selection and the price factor inevitably did not matter. Because I also ended up purchasing 2 lamps and 3 framed wall art pieces. Overall I was very satisfied but Amira made the difference.
Faiza was absolutely awesome! Super helpful, friendly, and informative! If you go to Ashley’s request Faiza and you will be taken care of like family!
Great service Amirah! You were awesome and loved the service you gave us. Can’t wait for the couches to come home. Thanks!!
Great to have people care about you and your need. I had an amazing time shopping at this Ashley HomeStore, a+ service provided by Stan, thanks!
Melinda is Great!!!
Our sales rep, Daniel Langford, was awesome! He gave us space, but he was always right around the corner when we needed him. He is very knowledgeable but not pushy. He is also passionate about what he does, and very patient. He is the reason we bought from Ashley’s.
Melinda was beyond amazing, my husband and I have been looking for a living room set for over a year. We kept going to the store a lot haha and she was extremely patient with us and at the end help us find a beautiful set! Thank you so much. She is definitely our go to person now!!
Loved the layout of the store! Everyone was very friendly and the store was neat and clean. Adrian was the lady helping me out and she made the financing process so easy and helped me get great deal. Highly recommend going here.
Hello, Just wanted to share a quick review! I worked with Marlena at the Fayetteville location and she really made everything a BREEZE! I had multiple rooms to furnish and she guided me through the entire store without being overbearing or pushy! It was such a relaxing experience for such a stressful situation. She was even able to get me a very large discount which I am very grateful for! From start to finish the process was very smooth! Highly recommend her!
Most of the items that's on display takes forever to get delivered to you house. The orders are backed up I guess. Quality of the item is what you pay for, no more nor less. It's a good place to shop if your looking for decent price with decent quality furniture.
Working with Adrian was great. She listened to what exactly we were shopping for and didn’t make us feel pressured to buy something just because it cost more. Will come back again to work with her when we are looking to buy more furniture.
Adrian was great to work with. She took the time to let us browse without pressure and helped us select the perfect bed room for our teenage daughter. I would highly recommend this location and we will definitely be back to work with Adrian in the near future.
False promises. Check online prices first. For some reason they're much less
After spending 30 minutes with pushy sales people at Bullard's I popped over to Ashley's to see what they had. I was helped by Adrian who was polite, fun to work with and gave me my space to explore the store. It's worth stopping here in your search for furniture around Bragg.
Great Honest and Patient Customer service!
Unfortunately I have to put one star. I had the worst experience. I have had nothing issues from Ashley furniture store for almost a year. I got the wrong furniture delivered three times and I still don’t have a complete furniture set. My powered armed couches still have missing power arms. After numerous phone calls I only receive push back. There is never a manager at the store when I call and even when I’m told a answer for a refund for the furniture at max should take 5 business days, but after two weeks I don’t receive any answers or help. Customer service is the worst I have ever experienced. I won’t ever use their business again. I’ve got 5k down the drain…… DONT RECOMMEND!!!!!!!!
Love the place, they just have a hard time getting the stuff to you.
Great experience. As good as it gets! Sherman Baker was very helpful when I bought a bedroom set. Thank you for your help.
Enjoyed my experience as soon as I walked into the home store. Ms Pashion was very helpful and knowledgeable on as to which mattress will best suite me. Highly recommend this location for those looking for furniture whether their new to the area or want to upgrade.
Sherman gave us an awesome tour of the facility. Very informative and we appreciate his knowledge on the current discounts. We will definitely be coming back next time we need some more furniture. Also, the teamwork amongst the staff was delightful to see. Dan came in to help make the experience even smoother than expected. Great job Ashley’s !!!
I ordered beds and mattresses for my wife, my son, my daughter, and myself. First going into the store, I tell the salesmen that it is important that I recieve these as soon as possible so my family can sleep comfortably. He tells me that the entire industry is backed up and that it will be just over a two week wait to recieve everything. Okay, no problem. The movers come to drop off my son's and daughter's beds and head out (at purchase we were told that these were going to be our responsiblity to put together). My daughter's bed came with none of the hardware and instructions for setup, essientially just a pile of wood. That day I called customer service to order all of the hardware, and I was assured that it was ordered and would take approxiamately 10 businesses days to reach me. Still frustrating, but it is what it is. I called customer service today just to get a tracking number for my order, but come to find out that it wasn't placed and would not arrive until the end of October. This is unacceptable. Not only was their product not properly QA'ed before it went out to the customer, they also didn't place the order when I first called. I went into the store to request a refund, because I want my daughter to have a bedframe and they told me that they can't refund my purchase until I recieve that hardware. I've contacted the number provided multiple times and there has been no answer, terrible customer service DO NOT DO BUSINESS with this company.
I had a wonderful experience at Ashley Home Store. I was able to find my sofa and the salesman JP was excellent. He was very pleasant, knowledgeable and helpful. I'm just waiting now for my sofa to be delivered 😊
My recent experience to Ashley Home Store was FANTASTIC! There was a fantastic woman called Leo, that assisted me and also helped me get the best deal for my son's bed. I am excited to receive the furniture and also for my future purchases there.
We recently moved to Fayetteville and needed to furnish our new home. We were helped immediately by Daniel on our first visit and Sherman on our second. They were incredibly friendly and helped us pick beautiful pieces of furniture. We shopped all over Fay but found that Ashley had the best, affordable items in addition to the awesome staff. Delivery was prompt and the delivery staff were also incredible. After a few hours we noticed that part of our sectional was broken, so we called Ashley customer service and they were easy to work with. We received our replacement piece approximately a week after speaking with customer service. Overall, buying from Ashley has been a pleasant experience. The staff works hard to resolve any issues and ensures the customer is satisfied.
Just bad business all around. Amanda seems like she’ll take care of you when you’re placing your order, but they’re just after the money honestly. My sons bed was available before my couch was and they failed to tell me. When I was about to cancel my order, all of a sudden my sons bed was available and she gave me a delivery date. Delivery date comes for my sons bed and NOTHING! I called the store and she compliments how cute the bed is (duh that’s why I got it), and then tells me it can be delivered a week from now. I canceled my entire order, bed and couch. I honestly wish I never shopped here. This place is horrible.
We are very pleased with JP Haumann he helped us with our bed and the bases . They were all very nice. He did exactly what he said he would do. Very honest.
Ana is amazing she really outdid herself very happy with my purchase
Do not buy furniture from here. We purchased a couch from Ashley. When it was delivered the first time it had been impaled by a forklift at the warehouse and had a gigantic hole in it. Yesterday when they delivered the replacement couch it had another hole and burn mark on the side. At this point my wife has spent 12+ hours off work waiting for Ashley deliveries that have all been damaged. I don’t normally post reviews but have never dealt with a company before with such low standards of customer service. Incredible.
Today my lovely adjustable bed was delivered. The entire experience with Ashley in Fayetteville was excellent. Kimberly, who graciously showed me many options until I found the bed I wanted. Diane, their manager who was very understanding about the time window with delivery,and finally Jojo and Jay who delivered at the perfect time and put the bed together like the professionals they are. . They even honored the online price and I'm getting the refund. Couldn't be better. Excellent service. I thank you all.
Terrible service after the sale! We looked at a couple bedroom sets and once we narrowed it down to a couple, we asked which one was in stock. The sales woman told us what set was in stock, we paid, and set up delivery for Aug 25. Ashley called yesterday to confirm. We took time off from work. We first received a call today saying all of the pieces were not ready! What does in stock mean? Then we just got a call saying our 11:30-2 delivery window changed to later in the afternoon and that if we did not accept there would be an additional charge! We would NOT recommend. Get the sale then make excuses. Update: I called the number they provided and it went to a customer service phone bank that could not rectify the situation. Provide a phone number to someone that actually cares and I will call again.
Ally was very friendly and helpful from the moment that I walked into the store. She was helpful and patient while assisting me with finding a dining room set. There was also a great selection of furniture in the store, and it was neat.
Made a purchase on April 18th. A tv stand, and a full bedroom suit. We were told may 31st for all of our order. The tv stand we got in time. It’s now almost mid august and every single month they get like 1 piece at the store. Why in the world would you not complete a bedroom suite before moving to the next order. 1 month they get a night stand, the next month they get the drawers for under the bed. Then the foot board, then the dresser (but not the drawers). At this rate it will be April 2021 before we have our bedroom suit. 10/10 paying these items off ASAP and canceling mine and my wife’s credit cards through them. Tv stand is gorgeous and on time however. Only positive here. Update called again today August 12 and low and behold they are still waiting on the head board of the bed. The typical cop out phrases were used such as, made to order, pandemic, COVID-19, market validity, compensation. I just want my stuff. This may well be the WORST customer experience I’ve ever had. If it was possible to leave a 0 star rating I’d hit it twice.
My salesman was amazing unlike the employee at rooms to go I had gone to Havertys and Bullard’s they were also nice however just didn’t like their furniture PJ was an amazing young man and so polite I will be doing more business with Ashley’s from now on
Nice store but over priced
My husband and I went to Ashley on Saturday afternoon 7/24/21. The gentleman that helped us name is Sherman Baker. He showed us every option within our budget. Made sure our delivery dates line up with the week after closing on our new home. He was so thorough and explained everything to us. I really appreciate his customer service and he made this experience just as great as the time before. We will be back Mr.Baker. Thank you again from the Sanders Family.
My experience so far has been perfect. I will give five stars if the delivery is on time. The sales man was excellent, but I also knew exactly what I wanted.
Phil was awesome- patient with us, no pressure - we loved the store and the natural colors of the furniture. Will be back soon to purchase a few more items.
I walked in 15 til closing. Sales Associate Stan was headed home for the day. He could have kept walking but he chose to help. I knew what I wanted...He lead me right to it. Dream sales transaction for a lady who is not keen on shopping and small talk. Done in less than 15 minutes. 👊🏾🙂 Thank You Sir
My sales person Kimberly was very sweet. She was very patient with us since we just bought our house and we were unsure about the measurements of our living room. We wanted to make sure our couch fit just like we needed it to. She came in on her day off to accommodate our busy schedule. I recommend her if anyone is looking for furniture.
I was truly satisfied with my service that I had received. I walked in and was greeted by my consultant Anna Maria Coppola who gave me and my girls space and time to shop around, without being hounded. She went as far as moving certain furniture to try and color contrast things to get a better picture on how things would look together and in natural lighting with the pillows. She at the end even threw in on our choice a free decor. Anna was very personable and made us feel very welcomed so we definitely look forward to our new furniture coming soon and further transactions with her. .
The staff was friendly and helpful. I was able to get my needs met within my budget.
My husband and I were searching for a king size mattress, and Sherman Baker took the time to assist us in finding a good mattress at a great price. He was very knowledgeable about the products and we are very pleased with our purchase, as well as the customer service that he provided. He was very professional and I would definitely recommend Mr. Baker and Ashley HomeStore.
The worst experience ever. Bought a king bed dresser and tv chest. They were to be delivered on different dates. Received the bed with missing parts right out of the box. Called multiple times with no apology. Had to cancel entire order. This is the second time I had to return product because of something on their end. I would highly recommend going to a different furniture store. The manager Jose was supposed to call and never returned my call. The salesman Stan was not apologetic and could care less about my frustrations. Never again.
We have had the worst experience of our lives with this store. We have been given the run-around multiple times from cancelled deliveries to not delivering half of our items to now being told that items are not available even though we were told they were when we paid. Every time we talk to someone we are given different information. A majority of the items on their floor are not actually available, but they wont tell you that until after you pay. I suggest staying far away from this branch!
Shopped for a mattress set and a new bed. Did a mattress test which was very goodThe result: I bought a good mattress set on sale, and a very nice bed. But make sure when items are delivered that it's what you ordered before delivery crew leaves. Im still waiting on a piece to my bed and wasnt told the mattress I'm paying good money for wasn't under a 30 day "comfort warranty". Ask as many questions and all questions before you purchase!! Otherwise great shopping experience and pleasant and friendly staff! Check out Ashley Furniture Homestore at the Skibo Rd location in Fayetteville, NC.
First time purchasing from Ashley. My experience was good partly because of the great salesperson that helped me. Her name is Kimberly. She showed great patience and was very helpful.
This is my second visit to Ashley’s in a long time.. I have to say it was a great experience. From the moment I called the store and Anthony answered my questions about an item to my visit to the store later that evening everything was a 5 ⭐️ for me. Thank you Anthony for your help and patient with us!!
The staff was incredibly friendly and helped me create my dream rooms. I would come back for any future refurnishings as I know I will be taken care of and receive quality and affordable products! 5 stars
Daniel Lankford was awesome! He matched the sale price on the website when I came into the store to order! Very helpful and professional! Love love Ashley Furniture, the quality is sturdy and employees are very friendly
The young lady that helped me was very kind so if you go ask for Melinda
Horrible disappointing experience. HORRIBLE. I regret my purchase
Bought a couch April 2019 with the 5 year assurance plan. The recliner handle broke 4 months ago so we contacted the customer care. The assurance plan that we paid $250 for seems to be worthless. After calling back, they dropped or lost our 1st claim number. Since then we've called multiple times and have been told that our claim is sitting static waiting for someone to act on it... We stopped by the store and the sales person (really polite) told us they can't do anything since the assurance plan is contracted out to a 3rd party vendor. Now we are moving out of state in a month on orders and with a broken couch...
Bought a king set about 8 weeks ago and had to wait due to limited supplies which I understand. Day of delivery the company they contracted kept having to change delivery time further into the afternoon. Eventually Ashley called to notified me they would not be able to deliver until Monday. I was given a original time of 11-2 on Saturday. Was told I’d have to call the Fayetteville store to reschedule but they forwarded me back to the original number. After about 30m of waiting. Don’t waste your time.
Ordered my furniture in February and still haven’t received it . Can’t get no answers
It had the perfect bed just no price tag on it .
On March 5th 2021 I went to a furniture store to confirm the delivery of my items on March 7th which was my move in date when I went to this store the sales person told me that it was going to be delivered while I was at work I said I had to Reschedule delivery date with a bit of scorn in her voice she told me that I could not reschedule and that it was my fault that it was going to be delivered at that time March 7th rolls around and my furniture was delivered in the evening which was fortunate however my desk and bookshelf did not arrive I went weeks without any text messages or any type of update A few days later I received a text message that my bookshelf would arrive when the bookshelf actually arrived and they were assembling it they broke it And then they took it and said that another bookshelf would be delivered I also went another few weeks almost 2 months without any type of update about my desk or my bookshelf on June 5th I went to the actual store because I was sick and tired of waiting and getting no updates about my furniture the receptionist walked away from me every time I tried to get her attention and she saw me walk into the store then when I got her attention I told her I wanted to cancel my items She also told me that the general manager could waive my resourcing fee however when I was directed to the general manager he didn't even look up at me And he didn't even acknowledge that I was there then when he asked about what I wanted I told him to cancel my items and I asked if I was going to be charged a restocking fee and he said yes just after I had spoken to the lady who told me that it was not going to happen so I get only half of my furniture and I get charged extra for people who are incompetent and can't do their jobs and blamed everything on covid which is a poor excuse especially when updates Did not have anything to do with covid They also don't know how to treat service members because they think that they can schedule things whenever they want to and don't realise we actually are doing a job that we can't just get up and leave
I don’t know what to think or say . 20 weeks now ! I had bought Ashley furniture from another vendor and upon checking Ashley’s website seen the items available sooner . Spoke to a rep and was persuaded to purchase from Ashley directly which I did and canceled my other order . That purchase was made and paid in full on the first week of February. Our home was flooded out during Hurricane Florence snd had lost everything we had so buying furniture was a really big deal to us . After 3 years we finally made it into a new place and placed this order for furniture. We still have nothing to show for our purchase . We still have no furniture, our wedding anniversary was a few weeks ago and canceled our party due to no where to sit . My mom is staying with us now and we have her in a lawn chair . How do you people have no information. We have not harassed anyone and figured we would be Christian about the whole thing because we are realistic. This is not fair . COVID blaming is a cop out and that card is played out . Someone pick up a phone and call someone who will call someone and get an answer . 20 weeks !!! Tell me where my furniture is at and I will go pick it up myself .
I've been buying my furniture at this store (Morgantown Rd) for over 4 years now. If you go, ask for Leo. She(yes she 😊) is a wonderful salesperson! Genuinely treats you as she would want to be treated.
Never, and I repeat NEVER!!!! Go to this store and expect nothing but the worst customer service from the beginning. Most service reps all the way down to the delivery crews are only concerned with taking your money. Anything after the initial transaction will rank as the worst experience ever. I have had two separate deliveries deliveries. The first the driver wanted to have a physical confrontation with me IN MY HOME because he missed a turn to my home and implied it was my fault. The second delivery the dispatch entered a typo for my address and as a result the delivery crew refused to show up at my home and told me to meet them at their next stop to get my items. ARE YOU KIDDING ME. If you do business with this company are are asking for trouble, headaches and utter disrespect.
Sherman was awesome , patient and knowledgeable. He will definitely be the one I go to in the future for house hold needs! A good selection as well I looked at oversized sectionals and dining room sets!
Never ever going to shop at Ashley again. Delivery was almost 2 mos. finally got the table set without 2 legs on the table, I was so mad I didn’t look at the bar stools closely. And then I see this , one of the cross bar is missing on the bar stool, then I look at all the bar stool another one has a defect, the cross bar in screwed in crock it. And , I call them to return the the set, and they refused to take it back. They tell me that I signed the paper work on the set looking ok, I sure didn’t notice at the time, if they didn’t see it leaving the store, and I didn’t notice it at delivery, and they telling me I can’t return them they should of have did quality control before it left the store. , I want to post the picture, I could attach the pic.
Ordered a table on 12/28/20 at the Fayetteville location. My salesperson never called me to check on or update me about the order. I called mid March 2021 about my order after it was past the latest due date expected. I called Ashley's customer service several times and used on the online chat several times. All times I was told that they now had an automated system that would inform me when my order would arrive. I was told I would receive some type of credit or compensation because at that time it had been past 12 weeks. I never received any real info about my order. I contacted customer service again at the end of March and inquired about canceling since nothing had been resolved. They told my only a manager at the store can do that and someone would contact me. I confirmed my number and never received a call. Later my husband told me he received a voicemail. Both phone #s were on the order and I confirmed MY # but Diana left a voicemail with my husband. Called the store several times and over 50 min wait each time. So I decided to wait a little longer to see if my order would come. I just found out on 5/11/21 she canceled my order in March without speaking to me. So instead of offering a solution or trying to fix the issue, they canceled my order and swept it under the rug. I WOULD NOT recommend this location to anyone! I have ordered from the website and never had an issue. I have ordered from other Ashley's locations and never had an issue. The Fayetteville store is the worst! This was the worst experience I have ever had ordering anything in my life! I have Ashley's cards and my husband and I are seriously considering canceling them. I spoke with Anna on the phone on 5/11/21. She was very polite and professional. I honestly wish I had only dealt with her. She is probably the only reason why I would ever consider shopping at the store or Ashley's again. She is the only person that seemed to actually care about the issue even though it was too late.
JP Haumann has the best customer service qualities! Strongly recommend asking for him if you want a pleasant experience during the stressful process of buying the right furniture for the house. He's super patient and walks you through the process!
I ordered a living room set around 1/2/2021. I was originally told it would be a 6-8 week wait. After 8 weeks I called several times and they still did not have a date. Here it is almost May and still no furniture. I am going to cancel my order and look for else where. I would not recommend this place. My home interior designer recommended Ashley HomeStore but after this, I will make sure she tells her future clients about this furniture store so they can avoid what I have went through.
JP rocks! He was awesome! Walked me through everything and was not in any way pushy for me to buy anything. Kept me informed throughout the whole process and answered any questions that I had. Very pleased with my buying experience here at Ashley's. Will definitely be back soon! Can't say the same for the warehouse though. When I picked up my new couch the staff there were not very polite and even gave me the wrong couch at first. Only noticed this because the wife was reading the labels as I was strapping it down. They got it figured out after I brought it to their attention. The lady behind the desk was nice but the warehouse worker who brought the wrong couch out was rude. But I know that has nothing to do with my local Ashley's. Im still extremely satisfied with them. The warehouse needs some work though with customer service.
Wonderful experience buying the flannibrook loft bed for my daughter
Bought and paid for furniture back on 11/30/2020, was told I would receive it in 8 to 10 weeks, no problem. Well it is April and still no furniture and when I call I am told they have no idea when I might get it! This experience has been beyond frustrating as I gave away my furniture and have been living with none for all this time!!! Last Thursday I called and cancelled the order and pray I will get a refund sometime soon! Thursday this week I walked into another well known furniture store and bought what I needed and it was delivered today Saturday!!! 2 days versus 5 months ...would not recommend Ashleys.
Visited the store this past Thursday. I was looking for a bedroom set my daughter. Upon entering the store it was very confusing as I was looking just for a bedroom set. I walked the entire store and not one single person offered to help. However some where busy with other customers but some where not. I just thought it was very discouraging that nobody offered any help. I ended up going to Bullard Furniture up the street and purchased a bedroom set. Mr. Tim greeted me at the door and was very helpful and showed me all there bedroom furniture.
HORRIBLE place. I wanna start by saying that I went up there looking for two nightstands to match my bed. They sold me two nightstands which I had to paid almost A THOUSAND DOLLARS FOR!!!! But due to some unexpected circumstances I had to cancel and get my money back it’s now been three weeks and I still haven’t got my money back. Be warned that you cannot contact anyone from the store unless you drive there physically so every time I call I’m transferred to a hotline that I have to wait almost an hour for.
My boyfriend and I purchased a new bedroom set in December 2020. They scheduled our delivery date and told us it was going to get here within few weeks. We went to make a payment and asked for our delivery date once again and they told us our stuff was being delivered in February. February passed and still nothing. No updates from Ashley Furniture. March we received a call saying that our bedroom set was going to be delivered. Our bed and nightstand had come but our dresser didn’t. Nobody from Ashley furniture informed us that our dresser was damaged. Our dresser was delivered a couple of weeks later. Then the ladies in the back never know what’s going on when it comes to making a payment. They always seem to be lost. Also, they charge more money than what the sales prices say. The math never adds up when you do the calculations. Never again buying from Ashley Furniture. Very unprofessional.
I like their styles.
Great place to look for home and outdoor furniture etc. The guy who helped, was very helpful to us. Phil definitely sealed the deal. 🙂
Never will shop them again id rather sleep on a dirt covered rug the buy from them
(Translated by Google) I was treated badly, after my delivery was rescheduled without consulting me, I tried to change the date and they told me it was not possible, they had me waiting in line for 45min, finally the furniture came home and oh surprise one of the drawers does not work ! I spoke to validate a 5-year protection and they offered me money instead of repairing it, which I refused, time goes by and I have to wait for parts to repair it and once I have that, I must return and schedule for a technician to be sent, simply unacceptable, quite a headache from the beginning and I do not see the end .. (Original) Fui atendida de mal modo, despues mi entrega fue reagendada sin consultarme, trate de cambiar la fecha y me dijeron que no era posible, me tuvieron esperando en linea 45min, por fin llego el mueble a casa y oh sorpresa unos de los cajones no funciona! Hable para hacer valida una proteccion de 5 años y me ofrecieron dinero en lugar de repararlo a lo cual me negue, va pasando el tiempo y tengo que esperar piezas para repararlo y una vez teniendo eso, debo volver y agendar para que envien un tecnico, simplemente inaceptable, todo un dolor de cabeza desde el principio y no veo el fin..
Was called and told my bed could be delivered as early as 2 weeks ago. I asked for a later date due to flooring being put down so they said the 18th of March. I called them to day and now they are saying they don't have all the parts and that the 18th was not a scheduled delivery date. The 23rd of March will be 2 months since I ordered the dang thing.
Love the store. They offer on TV no finance charge for 90 days, no credit check & no application fee. Well the company they use to finance charges at $39.95 or $49.95 application fee. Then after going back over to the store 3 days later because they were having a discount on the application fee to $3.17. Upon starting the application process I was THEN told the $3.17 would have to be paid that day (no big deal) but then in 13 days the remaining application fee would be due. Say what? I had said all along I could just pay it out outright but would like to hold onto our money if it was truly same as cash for 90 days. In short the ladies in the very back of the store (alternate financing) were so confusing & didn't appear to know what they were talking about. Extremely frustrating. Soooo I just went to the main desk in the middle of store & purchased a new mattress. I was checked out in less than 5 minutes. Thank you Melinda for your help in our purchase. I would give Ashley Furniture Store a 5 Melinda a A+
Daniel was extremely rude and pushy I repeatedly told him I didn’t want a credit card and he put the papers on the table and told me to fill that out and we will go from there. Extremely disappointed really really really wanted the sonreilla set. I will not be purchasing anything from Ashley ever. Such a bad experience!
Everyone here was helpful to my wife and I in getting what we wanted and when. As issues arose, they worked for us, helping us, and getting us everything, ensuring our happiness. Thank you Ashley team, and special thanks to LG!
First time shopping here ...they had unbeatable markdowns ...customer service was great
Placed an order on November 9, 2020 for a new living room sectional, end tables, and a recliner. Was told in the store to expect 4-6 weeks. 4-6 weeks came and I called to check. (Be warned you cannot contact anyone from the store and nobody from the store will ever contact you to update unless you physically drive there.) anyways, phone rep told me it would actually be 10 weeks. We waited the 10 weeks (January 18) and then called again. They then told us it would now be February 23rd. Well, February 23rd rolled around as well and we called once again. We were told it will now be March 30th. Besides our sales associate, this whole experience has been unorganized, unethical, and A COMPLETE JOKE. I can’t believe you are still in business after how you have done so many people on these reviews. Every incompetent phone rep from Ashley lies about delivery dates, and has no updated information. It is time to acknowledge the pandemic hasn’t actually done this to your company. Poor management and customer care skills have. Stop using COVID-19 for your lazy incompetence. I’ll never purchase another piece of furniture from this store or another Ashley home store ever again. You are a disgrace to the furniture business. If I could give zero stars I would.
We worked with salesmen Anthony McNeill today on the purchase of a full dinning set, and livingroom table set. He helped us find exactly what we were looking for and worked with us to get us the best possible pricing,and delivery dates. We will be back to this location for future purchases and we highly recommend to anyone looking for great service,prices and furniture
Great staff..very courteous
Ordered furniture in October. I still haven't received it.
Our favorite furniture store. Very nice quality stuff.
Though we haven’t received our furniture yet because we just ordered, our service at the Ashley showroom was amazing. We were greeted and initially helped by the general manager and once we had specific questions were connected with our rep, Yvette. I cannot say enough good things about Yvette. She was helpful when needed, but gave us space to look and discuss on our own. Even when we were indecisive and weighing options, she gave practical advice but didn’t try to sway us. We had not closed on our home yet, and when we did 2 days later and discovered that one of our pieces wouldn’t fit, we were able to adjust the order headache free. The lead time on the furniture is 12 weeks but that is on par, if not a little better, than everywhere else we looked. Yvette was very transparent about the shipping issues that have been occurring. Overall just a great customer service experience!
If I could give them zero stars, I would. Look, I understand that the pandemic has things all wonky but when you cancel two delivery dates within 24 hours of the proposed date and then just don't show up or call for the third delivery date, I don't understand what you're doing with my money! Why is it if I change plans inside of 48 hours, I would be charged a fee, but if the company just decides to do what they want I get ZERO compensation? Luckily, I work from home but my girlfriend doesn't and so it's really frustrating because I'VE HAD TO PLAN TO RECEIVE MY BED FRAME, including moving our current frame into a much smaller room. Absolutely cannot wait for the 10-week policy so I can cancel this purchase. Never going back to Ashley's again!
I love this place and I'm going back
If I could give negative stars I would. My wife and I ordered our furniture back in August. We specifically ordered the bedroom set we did because we were told it was not on back order. We were also told by the salesperson that assisted us that she would be in contact with us step by step throughout the delivery process. First off, we have never heard from that's saleswoman again, when calling the store she is "busy with a customer" and has yet to respond to one of our emails. The day our furniture was supposed to be delivered we received a call letting us know that our furniture was on backorder. We scheduled a later delivery date, which was canceled because the "truck was broken." The third date we only received the dresser, mirror, and one nightstand. The bed, and chest were still on backorder, and we were told the other nightstand was "damaged" and would have to be rescheduled for a new one, which couldn't be done when on the phone with them at that time. When my wife called to schedule the new nightstand to be delivered she was told that because she didn't call within three days, it wouldn't be delivered until the other items came in. The dresser was noticed at delivery to have damage to one of the drawers. They sent me a new drawer, which had no hardware so I had to swap it over myself. No big deal, other than the fact that the predrilled holes for the handle didn't line up. So, they had to send me a second drawer. During this time a piece came off of the dresser, which we initially were told the warranty didn't cover because it was superficial. Mind you we have had this $1000 dresser for all of maybe 3 weeks at this point. Finally got them to agree to fix it and they schedule someone to come out and repair it. We are now in late November, we end up canceling the bed frame because we are just over waiting for it to come in. The other night stand, and chest finally come in at the end of the month. The person to repair my dresser comes out on December 16th, and informs my wife that the dresser cannot be repaired. If he does it will just fall back off within a matter of days. Also, if he repairs it, and it does fall off that ashley will not fix it again. He tells my wife that he will send in to Ashley that it is unable to be repaired, and that we need to be sent a new dresser. It is now January and we cannot get any answers out of anyone from Ashley, whether it be at the store, online, or the call center. On when we will be receiving the replacement dresser. All of this I said does not include the, and I'm not exaggerating, at least 75 calls, 2 visits to the store, and numerous chat sessions that we have had with the company. This is absolutely unacceptable, to pay around $3000 for new furniture and get this kind of problems. If anyone at Ashley does read this I am also contacting the Better Business Bureau, and filing a complaint with them against your company.
The sales person we had was friendly and helpful, but there was a part of the staff that went around without masks. The online reserve thing was a joke. I thought it would make a difference with the number of people there or something, but it didn't matter whether we had or not. If it wasn't for finding the right furniture, I'd have put this at a 3 star level.
One star is an overstatement. First piece of furniture came damaged and it took months to arrive in the first place. It’s replacement showed up 2 months after that and the legs of the chairs are uneven. Asked them to fix it and we are scheduled for February... 5months after the fact. Disgusting service considering the price of this stuff. We assumed it was an isolated event.. joke is on us yet again. Denied two desks so far because it looks like something that goodwill wouldn’t even sell.. we are trying one more time to get a DAMAGE FREE piece of furniture. We paid for brand new. We expect brand new. If this doesn’t work out this time then I’ll be going with a more competent competitor.
This is was first and last time purchasing from Ashley furniture. I purchased a bed September 21st, and it was supposed to be delivered in November. I called to check status a week before and they told me my delivery date was pushed back to December 16th. I decided to wait since I didn't need it until Christmas for my guest room. Well December 16th came and I called to see what time they will be delivering my bed and they informed me my delivery date is now January 21st. I believe they put others ahead of my delivery which was not right. The fact that my sales person was on maternity leave was no excuse. Then I have to call an 803 number to request a refund and they have to call the store to verify was crazy!!! I'm so glad I got my master bedroom furniture in October from Rooms to go because they kept me informed and delivered on time on December 10th. Then they saved the day with after all of this as they had a bed in stock 1 week before Christmas.
We ordered a set of loveseat and sofa three weeks ago and they have not delivered it yet, while other stores send your order as soon as possible. In this pandemic situation we force to work remotely and our house is deprived and messy. We don't feel comfortable and assumed Ashley store send very soon, but... Now still waiting on that too.
Don’t bother doing business here, you’re better off with a true local company. Been doing business with Bullards for over 10 years and made the mistake of coming here. The delivery crew is a subcontractor and damaged my newly finished hardwood floors. They refused to put on foot protection. Contacted the store manager. Of course too busy to talk to me. Never called me back. This company doesn’t care. Just go to a local company where they care about doing business the right way.
Availability is ridiculous, plan to wait 3 months...some sales people are fine but others are annoying
Awesome people and very helpful
The entire experience has been terrible. Ordered a sectional in July, only to have the delivery continuously pushed back. After getting no help from customer service, my salesman holly helped me out by getting us a new couch. When the new couch arrived, the back pillows were not all the same shape, and one pillow didn’t even have a pillow in it, just fluff. Holly was a great salesmen! Besides her, I wouldn’t recommend buying from here
Wouldn’t recommend. Me and my fiancé went to purchase a “California King Set” and were told it would arrive in 6 weeks. It’s been seven weeks and we are yet to receive any California King. All we have been getting is the run around about delays, when we spent well over 7k with no discounts included. When I tell you this was a terrible experience I would never recommend anyone or anything to shop at this store. It was just down right awful.
Staff was very helpful !!!
I would rate lower if I could. The service at the store was terrible. I arrived to get a new mattress for my daughter and did not receive any assistance from a sales rep for over 45 minutes. The rep that eventually assisted us (Miguel Medina) tried to sell the mattress we wanted at a higher price than advertised. I had to show them the mattress from their store's website with the price quote to get the accurate billing. We purchased the mattress on the 5th and set up the delivery to be delivered on the 12th of November but received a phone call saying that the trucks are not doing delivery today due to rain and I had to wait until the next day in the afternoon to schedule another delivery date and time. I don't recommend using this store to purchase any product. If you use this brick and mortar only use it to test and see what the furniture looks like then order it online. It will be cheaper and you will get your items faster. (Below is the rain....)
Do yourself a favor and shop somewhere else. Paid up front for furniture in August. This is almost mid November and I still don't have it. I have tried to call on the phone, but they don't answer. So we went in person and have been lied to about when our items would show up. They tried to deliver just one piece to shut us up. I had to take time off from my job, and still don't have my stuff. Truly the worst customer service of any business I have ever dealt with. Sales people just make the sale and have no follow up.
I went there to price a bed, I wasn't buying anything at that time. As soon as I walked in a sales person greeted us and asked if we needed any help which of course I did since it was my first time in an Ashley store. She took us to the bedding area and had us trying mattresses plus went to great lengths to explain how the bases differ from one another. (We wanted an electric adjustable bed and many of frames differ greatly.) She was very pleasant and not pushy in just trying to just get a sale. She answered all our questions and was a pleasure to talk to. Even though we weren't buying it then and we told her that, she kept right on showing us beds and didn't rush us at all. (If you go there ask for Leo, she is great!) There was a good selection of beds and frames to choose from for the beds however there really wasn't many bunk beds for the kids. Walking from one area to another I did notice a huge selection of couches too. Of course they have complete sets for bedrooms and livingrooms (I don't know about kitchen/dinning rooms since I didn't walk around the whole store.) The store was clean and set up nicely. The restroom was clean as well. The price we were given for the bed we picked was average to slightly lower than other places I looked at.
I post a 1 star it should be less than a zero. Really bad service. DO NOT BUY ANY FURNITURE FROM THIS COMPANY. They are a RIPOFF
Friendly sales personnel.
I purchased furniture in March and did the insurance plan because they said it covered stains. Luckily, I kept my receipt. When I called in they had no record of it and asked me to email it to them and someone would reach back out. I am still waiting. so, #1 Make sure you keep your receipt because they count on you not having it or #2 Don't buy the insurance because they won't insure it.
The salesperson I had was very, very pushy. When the set came that I ordered, the zippers were broken on 2 of the pillows. They sent someone to fix it after a month but they mailed the wrong repair kit for him to fix it with. The customer service person was "new" and didn't understand (after speaking with her 3 times) what part needed repairing) Also, upon delivering the furniture, the assembly guys didn't tighten the screws enough in the loveseat, it was wobbly. I will not be be purchasing anything else from Ashley Furniture.
Honestly, I had a great experience at the location from where I purchased. My sales consultant, Anthony, was helpful, kind and very knowledgeable about the products in the store. The sales manager also greeted us and assisted us in making a purchase decision. Anthony took the time to explain the warranties and the Dimond care plan along with my finance options.
If I could give them no stars I would. My husband and I purchased a mattress and a power base from them on July 3rd. Because I brought my bed from a different store I had to schedule my delivery put to August 25th. When the 25th approached, they rescheduled it to September 8th....September 8th changed to September 11th...September 11th changed to September 26th. And now when I called them today to confirm my delivery date, guess what, it got rescheduled to October 3rd!!! And I've called about 5-6 times and nobody can give me an answer, all they can say is sorry. We are never doing business with them again!
Absolute pleasure to shop here. Stan went out of his way to take care of us and we got some lovely furniture at a great price. Made a new friend today...hoorah Stan!
On 4th of July we purchased a whole bedroom set and paid in full. Phil was great and made us leave on a high note. We based our decision on availability of the bedroom set. With COVID-19 we were aware things can be backed up but Phil ensured us our bedroom set is available and can be delivered end of July. It is now SEPTEMBER and we still do not have our bed, nightstands and dresser! Our delivered has been pushed back 4 times now! Every time we get a call 2 days prior delivery and it gets pushed back! Today they told us 30 Sept! This has been a nightmare. It’s so frustrating and unacceptable! Do not sell furniture and promise a delivery day if you can’t keep scheduled delivery! We have been sleeping on the floor for 2 months now! Will never purchase anything from Ashley’s ever again!
Run and don’t ever look back! The worst place in the world to buy a mattress. I purchased a mattress from this store, and it was rather expensive, even with the discount. Now, a year later, it’s lumpy, bumpy, and sinking in several places. The edges of it are beginning to roll downward. I will give them 1 star for friendly employees, and 0 stars for mattress.
Yvette is THE BEST! I have NEVER written a review but Yvette is amazing. My husband (boyfriend at the time) and I were planning our first apartment together. We searched high and low for furniture but could not find anything we liked. We were young, and didn’t know much about furniture or what we needed. Yvette came to us and helped us endlessly. We spent hours in the store researching with her what we needed, the best prices, and the theme we wanted. Yvette moved furniture around the store for us to match it up to see if it could work. She gave us specific dates we would get it, time frame, and changed our address as needed. She answered questions we had even when she was on vacation. I have never had such good customer service. She deserves a raise. She’s an amazing woman and now friend. I will not go to anyone else besides her now for furniture.
NEVER AGAIN. The reps in the store are super nice and helpful, but that’s where the fun ends. I ordered a couch, chair and dining set on May 10. Table took 2-3 weeks to come in, no problem. Couch and chair were scheduled to arrive early June. Only the chair came so I called customer service. I was told the sofa was out of stock and given a delivery date of July 3. I said that date doesn’t work for me because I will be out of town. I was told that date is just an estimate and they will call a few days out to confirm a date. Got the automated call on July 2 saying it’s coming the next day. I called and cancelled, was told to call back on Monday to reschedule. Now my estimated delivery date is August 11!!!!! 3 months!!! For a couch!!! If I didn’t already have the matching chair, I would return it in a heartbeat. SO not worth it. What happened to the couch that was supposed to come last week? I guess they gave it away. Because they chose a delivery date, that I said I was not available for. Next time, I will be more diligent by not waiting on them to call, and by not buying from Ashley. Never again, Ashley Furniture. UPDATE***8/11/2020 - Today is the day that the sofa is going to be delivered! Nope. I didn't receive a confirmation call, so I called customer service just now. I was told there is no scheduled delivery date because the sofa is now out of stock. Won't be available until September 18. This is beyond ridiculous. I will 100% be returning the sofa. I'll find another spot for the matching chair, I don't care at this point. If I could return the other stuff out of principle, I would. I will never give my money to Ashley Furniture again, and I hope you don't either.
Wide variety of furniture and great sales going on right now, just look for the red label.
I’ve probably written one review in my whole life but this situation with Ashley is so terrible I’m going to make an exception. In the beginning of June, we ordered a full living room set and full bedroom set. First delivery of the ottoman and my bed (I do not even have one at this point) set for two weeks, they said the rest of the order around four weeks. Fast forward two weeks. It’s multiple hours into my delivery window, so I call the Fayetteville store to see what’s the rub - to be informed they weren’t able to get on post (I live in a military community) and YOU need to call us next week to reschedule and make sure you let them know you live in a military community (I made this point at the store at least two or three times) David was really helpful and managed to get me the bed and ottoman a week later. Fast forward to early July - I get a text from Ashley casually informing me it won’t be until August 8th on the day it was supposed to be delivered. Fast forward to August 8th, today, I call them and the person on the phone says something like “ Ohh, it looks like your delivery is rescheduled for September 6th. Okay, fine, cancel my order because my living. room. is. empty. and. has. lawn. chairs. in it. Mind you, this is a five thousand dollar order that was paid in cash. Now they tell me absolutely nothing anyone can do, you can’t refund the ottoman - so now i’m going to have to shop elsewhere to attempt to match up a couch to my ottoman that I’m forced to keep. Thanks Ashley furniture!
We bought furniture in May. Paid in full. They delivered the wrong pieces and was told it would be fixed before the weekend. It was Wednesday and no one came that weekend.. It’s August and we still don’t have the correct furniture. A month ago we told them we want 100% of our money back. We call and get the run around. They had better be prepared because I’ve lost my cool and tomorrow is Monday. Don’t shop Ashley Home Store!!!
This is an excellent place to shop. Kathrin was great. Thanks so much.
Cheap quality furniture. Employees only care about making a sale. Customer service is horrendous. No matter how good of a deal they try to make you, avoid them like the plague. They'll never get another penny from me.
The sales staff was great but after waiting a month for my couch I was told it would be another month!? I cancelled my order with a snippy rep and received a refund in full. Read the negative reviews. Thats why they are there. I would have given one star but since I did get my money back I gave two.
Nice furn
I ordered a couch set paid in full 2 months ago. scheduled delivery July 3rd. Was called July 2nd mid day and told our couches would not be delivered until July 27th. We are left with no furniture and trying to get info. Talked with managers in store then they say it might be August now....Blaming covid and saying they will take care of me. Havent taken care of me yet why would you going forward. Asked to swap set but Im sure those will be full of lies of delivery dates. TERRIBLE Dont give delivery dates you cant complete.
Excellent service
Pashion was really nice, great costumer service, beautiful furniture
I knew better than to purchase from Ashley furniture but I did it anyways. I always have to learn the hard way. It took 5 weeks for my sectional to be delivered. I was called a week before the original delivery date to be told that the sofa part would not be delivered for another 4/5 weeks. Delivery day comes and items are to arrive between 8am-12pm. Great. I planned my day accordingly. No one shows up, no ones calls to let me know there is a delay and I cancelled my afternoon appointments to stay so that I am not charged an extra delivery fee. At 2pm I finally call customer service. The truck was apparently dispatched to a different town and had to turn around, do their first drop off, and then would be at my house. 3:30. They show up! They are super nice, friendly, and apologized. They start unwrapping my furniture and there are two hole in the chaise lounges chair. The man says we will let customer service know on my phone call. Customer services let’s me know someone can come stitch it up. I didn’t not pay nearly $2,000 for a couch with holes to get stitched up. The delivery man told me to sign off saying I got all my furniture pieces. I said I didn’t get them all. I ordered a four piece sectional and I have two pieces. The tablet was having me sign off saying I got three pieces. After explaining to the customer call agent the issue it was halfway worked out. For some reason the warehouse said it was loaded but the customer service rep said the warehouse didn’t even have it in stock and it would also be another 4/5 weeks for my couch. At this point I have a chaise lounge with two holes and an armless seat. Two seats out of a whole four piece sectional. I am getting a refund and purchasing my items else where. So disappointed to spend that kind of money to have the worst experience.
JP was my associate and he was amazing. Really down to earth and non pressuring. Any questions I had, he answered. Very transparent. With everything going on through a global pandemic, he set expectations when it came to delivery. Awesome worker. He definitely deserves a raise! I'm really excited for my furniture to come. Thank you JP!
The prices are not to my pleasing. It was way too much for set up and delivery, in my opinion.
I had to wait 6 weeks after my order for my sectional to be delivered.. it was suppose to be delivered on a Tuesday and received a call saying it would be Friday from 1:30-4:30 and I would be charged 99.00 fee for redelivery if no one was home. It was not delivered until 8:00 pm... I feel that when you ask customers to wait repeated on you, then we should get a discount!! I am very unhappy with the service aspect!!
Great experience. Very nice and professional recommend to go see Bryona she is very nice and pleasant to talk to. Also helps you find the best way to get your furniture.
They had what I needed at the right price.
I must say, since I have bee dealing with Daniel , it has been a pleasure. Out of all the pushy salespeople that work there. He was a god sent. If you are going to Ahsley? Ask for Daniel. He is very polite and knowledgeable but most of all; Not pushy.
Great store. Found exactly what we were after at a great price in comparison to other stores in the area. Customer service was outstanding.
Called in about an order that I did online since their customer care will send you to voicemail after 15 minutes of being on hold. Informed rep that I didn't want to be on hold and be sent to voicemail anymore because i am missing items in my order. She transfers me right back to customer care to be sent back to voicemail.Very inconsiderate after I explained my concerns. Horrible customer service.
Was misled that all the items that we had asked for were being ordered, told we would be getting a 20% discount for being military, didn't happen, and on top of that lied to when I asked if the shipping was included. Second time I've had issues with this store. Should have learned the first time and never went back. Stay away Update: Talked with the Manager, David. He has worked diligently to correct the problem and ensure we are satisfied. I will update with a final once all furniture has been delivered.
So we got a couch from them a few months ago our couch was supposed to come today but they decided to call us today in the last 30 mins of the time slot to tell us they can't deliver it today now we have to wait another 3 weeks why are you waiting to call the day of we now have an empty living room because we got rid of the old couch thinking we would have one today now we are sitting on a floor I am highly upset about this I wouldn't have been so angry if you gave me a couple days notice.
I knew what I wanted and the sales person was great. Basically, I was having to wait over 30 days for a bed frame. I bought April 11 and was told the latest delivery would be May 6th and if it was going to be sooner I would be given a call. Well quite the opposite. I hadn't heard anything so I called and found out my date was pushed even further back to May 16th. I understand things happen and this pandemic has put some delays, but the no follow up is what makes me mad and the oh well attitude you get as if it is your problem. Then I was told well we could compensate you for your troubles. At first that didn't want to say until after I received the item which means you are stuck with it not knowing what they are willing to do for your troubles. Finally she said they don't issue money off the item but will do a $80 store credit. Give me a break. I am forced to buy something else from your store and I am not satisfied currently. I asked instead to cancel my order and get a refund. I was told I would be charged a restocking fee. REALLY the item never left their shelf. Just another way for them to take your money with out service or item. I seriously will never buy from them again. Went to ROOMS TO GO and got the same bed at the same price on the same day. Should have done that in the first place. Save your money and shop somewhere else.
I highly recommend this Ashley Homestore. My family and I were there recently and Yvette was our consultant. She was kind and courteous without being overbearing and very knowledgeable in the line of products. Never once did she become impatient in our many inquiries of what selections were available for the collections. (Our children were looking for bedroom sets and very specific in their requests.) She allowed us the opportunity to shop and would check in on us from time to time to make sure that any questions were being answered. The Homestore offered a larger variety of furniture and styles. If you are in the market for new furniture and seem overwhelmed, please see Yvette. She is a huge asset to Ashley!
To be “the biggest furniture retailer in the world” they have got to have the worst delivery and customer service. Was reassured at purchase time IN STORE how it’s better to buy direct from the store because if you have any issues with the delivery they’re able to help etc etc. Here I am, three weeks past the delivery of bedroom furniture for my master bedroom. The bed they sent didn’t have the correct bed rails so I’ve been unable to use the bed. My husband had to go to Lowe’s and have 2x2 pieces of wood cut so we could actually use it. I go to the store and they say “oh yeah there’s nothing we can do to help” here’s the customer service number to call. Oh yeah, and the delivery guys scratched our floors all up bringing in two pieces of furniture to the first floor. More damage than was done to our entire house during the entire move in process. I’ve called customer service number several times and have been given no answers about the parts other than once they’re shipped it’s 7-10 business days. Awful customer service! I would have been better off using Rooms to Go. If you purchase from here just hope you don’t have any issues with anything because they will never get resolved. Update: changing from two stars to one. The bed rails were finally delivered and supposed to be installed. We were not home at the time but had a family member here so the delivery men could put the correct legs on and instead of switching them out, guess they saw something was already under the bed, and just tossed the correct parts under the bed and left. There’s only one company I’ve ever dealt with that’s worse than Ashley Furniture. We also ordered a couch that was on backorder at the time we bought it. It was four weeks before it was supposed to be delivered, which we were okay with, and when it was delivered they brought two different colored sofas and tried to argue with my husband that that’s how the sofa was supposed to be. I will NEVER EVER EVER purchase another thing from this company.
I find it hard to believe that this store has ever been given 5 starts. They are horrible, from management, down. We placed an order a month ago, set up the delivery date, but on the day it was suppose to be delivered, nothing, no phone calls or anything. We called the company and the shippers claimed they called us (that’s a LIE), they never did. Went to the actual store to see what could be done, that was a joke! This is the second time this has happened to us. When we tried to just cancel because it was too frustrating to deal with them and their sub-par company we were told they would charge us a 10% cancellation fee, while I could understand this if we just flat out cancelled, but that was not the case. The store manager gave my husband his personal number, but here’s the thing, he consistently ignored my husband after giving him his “personal cell”. This store is a joke and super unprofessional! Not to mention the delivery gentleman. He was super nice, however he failed to put all the screws in my chairs so now we get to find screws and put them in ourselves because I noticed after her left. Never again, stay far away from this place and it’s employees. They lie and are just overall unprofessional.
I bought a storage bed and mattress. The mattress I wanted was discontinued and so were the 3 others they recommended finally they found 1 and got me cashed out. I got it all set up and with the mattress I have to get on my toes as it is so tall and I'm 5"6, which is fine till I'm older. The problem I have is that the mattress does not fit the frame so it allows pet hair into the drawers onto my clothes. It also moves around as I get on and off so the wood planks move around and fall down. Spent alot of money for this to have big problems like this. I posted 2 pictures on google as I was not sure how to attach them to my review
I bought a storage bed and mattress. The mattress recommended does not fit the frame so it allows pet hair into the drawers onto my clothes and people can see into the drawers so it is visually unpleasing as well. It also moves around as I get on and off so the wood planks keep falling. Update: come to find out the bed was installed incorrectly that's why the wood kept falling and moving and also found a bunch of trash the installers had left under the bed. The wood is now secure but you can still see into the drawers and pet hair continues to fall onto my clothing. The time it took on the phone and going in person to my local store just to convince them the wood was not installed right was just ridiculous!
Great place to purchase furniture!
Good and nice customer service and great furniture
Yvette was very helpful with our purchase and was alway in contact with me. I love our purchase and I’m glad we went with Ashley!
My husband and I went to this Ashley’s furniture to find a new bedroom set. We both hate feeling like we’re being pressured to buy something that we don’t want or that is out of our price range. Catherine Charloff helped us and she was AMAZING. She was very patient with us as we tried to decide on a bedroom set and mattress. She answered every question we had and we never felt like she was trying to sell us on something we didn’t want. She listened to what we wanted and helped us find the perfect set. I highly recommend going to her for any of your furniture needs! Thank you Catherine!
I visited Ashley’s earlier this evening and was greeted by my sales representative Daniel Lankford immediately as I walked in. He was very polite and walked with me for a bit and pointed me towards what I was looking for. I wanted a little time to myself as I walked around to gauge the furniture store. He was consistent with following up with me here and there and let me walk around a little more until I left ready to discuss some of the bedroom furniture I liked. He was very approachable throughout the whole evening and took the time to explain things. He was very professional the entire time as he assisted me. I purchased two bedroom sets with mattresses. Overall I was satisfied with the customer service I was provided. This phase at the furniture store went extremely well. I hope I will not run into any issues during delivery next week. I will definitely leave a review for next week as well. I definitely plan to visit them in the near future.
I purchased (Cash) a bedroom set in early August 2019 with a delivery date of September. It took until December to finally get it put together. We had 10 different delivery persons all together to come out. They first didn't know how to put it together then they didn't have all the pieces. Then they didn't put it together correctly not even screwing in the parts all the way and missing screws Then some parts were wrong and they couldn't offer another bed because it was discontinued. We couldn't send it back because they charge you a 10% fee along with delivery charge for returning the furniture. This was a platform bed which they left without any bottom support. The mattress was literally on a board that you could push down and it would eventually collapse. I went to the store to complain and all they offered me wss another phone call to customer care and a bunkie board which they figured would help. Of course, that would not help prevent the bed from collapsing at all. The customer service was terrible. When you go to the store to look around they are wonderful and helpful but once you purchase the furniture you can forget about it. You are stuck with what you have or you will lose your money. Nevermind the mess created after moving furniture from the room waiting to get your new furniture set up. The only thing they offered was $125 for the trouble. After almost 4 months of aggravation $125 is nothing. I will NEVER shop there again and I have definitely shared this experience with everyone I know who is looking for furniture. I was a Rooms to Go customer and I thought of trying something different. I was wrong and I am returning to Rooms to Go for all my future purchases.
Salesperson was awesome. Customer service needs support there selves. Thrid party delivery is another problem. Delivery associates are very rude and disrespectful as well as the customer service from Ashley's.
I will never buy anything from this store again! Bought a kitchen table and chairs and after the delivery guys left my wife sat down at the table and the leg fell off!! When she called the store the "customer service" lady was RUDE and not helpful at all. Now she keeps getting phone calls about making an appointment for a technician to come to the house but no-one ever comes on you just sit on hold all day
Overall, I absolutely love my entertainment center set... However Ashley Furniture has GOT to step up their game. I ordered an entertainment center and coffee table. I paid in full up front for it all. I had to wait over a week to receive my entertainment center (not too bad). My entertainment center arrives and I have two different colored towers.... Like, how does that even happen? Select color, select quantity... I don't get how you can mess that up. I will credit how quickly they were able to do the exchange, but then I get my correct tower and the backing of it is FALLING OFF FROM ITS STAPLES! I fixed it myself because I'm tired of having to call this store. Everything is in tact and I love my furniture... But the lengths I had to go through were just plain stupid. I don't plan on going through Ashley for a while.
Good quality furniture here. They have cheaper sets as well.
Purchased furniture 1 year ago with warranty. The stuffing is shrinking in various places we do not even sit on. Staff at the store wants to be helpful but customer service is after weeks of continued complaints so far unsuccessful for someone to come out and look at the damage. Of course we will not let this issue rest.
I can tell you why I disliked this place. The prices are there to make you think your getting a good deal, and the quality is questionable. Above all the customer service is quite scary and feels very hostile. When purchasing I felt as if I had to purchase the items I wanted right away without giving thought or consideration to compare elsewhere. If you give even a slight thought of changing your mind the salesperson will be in distraught. Be careful when shopping here. When my furniture was scheduled to come, I got a call they were going to be late, considering they never are on time. And then to find out the piece had defects after assembled by them.
I purchased the table set October 2019 After 1 month later The table started peeling off and bubbled on it And I bought $8.000,00 couches sets with sale price 7-8 years ago The colors comes off whenever i clean them They are manufacturer defect items But they said can do nothing because warranties are over but i didnt know that problems until last year my husband sat down on it Never buy the furnitures from ASHLEY FURNITURE! Their Furniture is terrible
The warranty customer care is awful, delivery team broke something on our couch and it has been 2 months of working to try to get it fixed. Our sales consultant told us to refuse the delivery, but the pieces got stuck together and the delivery team couldn't get the pieces apart. They assured us the items would be fixed timely. Lessons are learned the hard way. We wont buy from Ashley furniture again.
Miserable salesperson
Courtney Rising was wonderfully helpful. I was not followed or harassed as I walked through the store checking out furniture. This was the most relaxing furniture shopping I have ever experienced. The shopping experience far exceeded the delivery experience. My first delivery arrived with incorrect items, was missing half the furniture and all the hardware to assemble the dining room table. Fortunately the delivery team had spare bolts and pieces in their vehicle and was able to find enough to put it together. They didn't bother taking the incorrect items off the truck because it was obvious the sofa was brown while the loveseat and recliner were gray and the dresser didn't match the rest of the bedroom set. Somehow I got a headboard and nothing else for the bed. 5 stars for those guys, I feel bad that the warehouse and store are the ones who screw up orders and the delivery team is the one who makes first contact with the customer and identifies the problems. This is where I found out iems were entered in the system incorrectly when I initially ordered them and no one caught the error. My second delivery was actually so much worse than the first. Was still missing furniture and the delivery team had no idea why it wasn't included. The correct model dresser arrived with a hole in the side big enough to fit my head in and the coffee table arrived with damaged hardware. I did receive the remaining pieces of my bed. When we called the Ashley customer service to discuss the broken items they wanted to discount the dresser and send a worker to fix the coffee table. I told them neither were ok with me and they took back the damaged items promising to get everything together on the next shipment. They always say call the next day after 2pm to figure out the next delivery when they have mistakes so I called to schedule delivery and ensure I would get all items together so I would stop leaving work for numerous deliveries. After 15 mins we found a good date that worked for my schedule and guaranteed all items would be delivered. Jan 1, 2020. Be home between 0800 and 1100. Fast forward to Dec 30th and I get off work to hear a voicemail from Ashley, 3 of the 6 remaining items are on delayed from the manufacturer. Shift in my delivery time. Now be available from noon to 3pm. Surprisingly I did not receive damaged or incorrect items for this delivery. The company then called and left a voicemail stating my bedroom furniture would be delivered Jan 10th. I never agreed to this date, I am busy with work, but if I'm unavailable to receive the items between 8 and 11 I will be charged a reschedule delivery charge. In my haste to just receive the final items on Jan 10th and be done with Ashley furniture once and for all I overlooked a crack that the movers caused in the dresser. When I called the store requesting the item be replaced they said no, use your warranty plan. When I called the warranty plan number the gentleman said the only things covered were damages caused by me, not the movers. Any repair would be an out of pocket expense. How is this business in operation with these unprofessional practices? I can't fathom how they can screw up so badly so often. I ordered and paid for everything at the beginning of November. I wish I had saved my money and gone elsewhere. I spent almost 9K to furnish my house and while I love my furniture I despise everything else about this company. Absolutely not worth shopping here. Highly recommend taking your business to a company that respects your time and can properly conduct quality assurance prior to sending out product.
Great staff, good prices and awesome employees. Willing to help you in any way they can.
Expensive
My husband and purchased a sectional from Ashley and once delivered the problems helped. On November 25th, delivery guys did not handle with care or set it up where I asked. Then we discovered it was broken. Since then it has been a fight to get the company Ashley uses to repair furniture out to fix it. And Ashley does not care that we are dealing with this. Its now January 15th and still we have a broken sectional. So think twice before buying from this company.
Not a very good selection. Employees too busy chit chatting instead of helping customers.
It was a great shopping experience
Daniel very professional and I like the store. The bathroom could use some attention but outside of that it's a nice place.
I have done business with Ashley furniture store on many occasions! I've only dealt with this particular store being that it is the closest to my home and each time I've always had a good experiences. BUT if you want the best service, with the nicest, and most helpful person you could ever ask for, PLEASE do yourself a favor and ask for YVETTE! YVETTE went far beyond what is asked of her! She answered all my questions and didnt make me feel like I was bothering her at all. She was always super friendly and helped me in any way she possibly could. I will always go back to see her and NOBODY else. If you are looking for furniture or anything that a furniture would carry, Please go see my girl Yvette! She is the absolute best you could ever ask for! Ashley furniture store is blessed to have Yvette on their team!
Friendly staff. A lot to choose from
Bought a twin bed, a king bed and dresser. Our salesman was Phil. Paid in full and was told 31 days we would have our stuff. Fast forward to that 31st day. Drivers show up, very friendly and helpful and everything goes on without a hitch....Until it is discovered that the king headboard does not have any posts!!! The driver calls customer care, she tells me immediately my only option was to wait an additional 7-10 days for them to get the posts to me. I tell her that I should not have to wait this long she tells me and I quote " you need me right now and this is your only option" not a sorry or remorse or nothing. She then proceeds to tell us that if we want a refund we will be charged a 10% cancellation fee! We call the Phil the salesman who tells me he will speak to the manager and see what he can do and call back in 5 min. Mind you the drivers are sitting there waiting on weather or not to take the stuff back or leave some of it. Long story short Phil doesn't call. So we go to the store, Phil looked like a Deer in headlight as he sees us walk in and literally couldn't get away from us fast enough. The manager tells us he would refund us $250 for our troubles and get our stuff sent as soon as possible and that Phil would call us Sunday to confirm all this..... SURPRISE no call from Phil. Customer care calls us tells us the following Sunday we would have our stuff. I call Phil first thing Monday no answer no call back go figure! The manager was very helpful but i would advise you if you are going to use this location DO NOT USE PHIL! Once he has your money he doesn't care less after that and is very unhelpful! Still no Money back!
Ordered a new chest of drawers from Fayetteville NC store. When the delivery was made the new chest of drawers looked like it had fallen off the truck. The frame was all beat up and the handles pulled off of the 2nd drawer. I refused delivery. The manager in Fayetteville got upset because I would not accept a piece of damaged furniture. I will no longer patronize this Ashley store. Update - 12/13/2019 - 2nd replacement chest of drawers delivered damaged. Do not patronize this Ashley Home Store. I will be considering a lawsuit against Ashley
Understand I was a repeat customer. I bought a couch from Ashley years ago and had liked it so I went back again. I went into the store to buy a loveseat. I found the loveseat that I wanted which was on sale. The sales representative, which happened to be a manager, convinced me that she could also give me a great deal (half off) a tempur-pedic mattress. I thought I was getting a great deal, however, I was wrong (wronged). I was told my current mattress would be removed. Later when I got home and looked at all of the paperwork, I realized that I was only given $100 taken off of the loveseat which was not the sale price. Plus the mattress I purchased was not sold to me half off. She has worked around it by just telling me what I would be paying for monthly payments. So I didn't get the loveseat at sale price. I didn't get the mattress at half off. When the delivery men came to deliver, they did not take the current mattress, which means I now need to pay for someone to remove those mattresses. I just went in to buy a loveseat. I am now a very disappointed customer that will not be returning to Ashley Furniture.
Horrible experience. We had a sectional delivered by Ashley furniture and they scratched up our brand new wood floors. The company has done absolutely nothing to help resolve this issue nor have they offered to pay for the damages. All they did after waiting 3 months was to tell me to contact the insurance company of the sub-contractor that Ashley uses. DO NOT SHOP AT ASHLEY FURNITURE
I'm still waiting on them to replace my entertainment center
Had to sign more paperwork for a minimal purchase than I did for an automobile.
Buyer beware. They delivered us a broken couch, we reported it upon delivery and they will not replace it.
Horrible experience, I wish I could give them 0 stars! I originally purchased furniture on 26 October 2019, with a delivery date of 14 November 2019. On 14 November the truck pulled up in front of my house, sat for about five minutes and pulled off, the delivery crew never ranged the doorbell, and the entire event was captured via video surveillance. I called Ashley and was given a new date of 24 November 2019, only to receive a phone call on 24 November 2019, stating my furniture would not be delivered due to a piece of the furniture not passing a quality assurance test. I went to the Fayetteville store and spoke with management (Kevin Carlson), who told me if they couldn’t get the furniture delivered by Thanksgiving, I could receive a full refund. I called the Fayetteville store today and was told they couldn’t deliver until 4 December, and when ask about my refund, I was told I had to pay a 10% cancellation fee by a customer service representative name Destiny. I’ve purchased furniture from Ashley Furniture for the past 18 years, and have never been so unsatisfied with their service. I will accept the 10% fee, but Ashley has lost a valued customer.
If you guys only understood how horrific their costumer service is.. They missed my delivery twice because the claim they didn't have the right address even when I confirmed it multiple times on multiple occasions. They even had my phone number wrong! I missed work both times and they didn't even bother to tell me they weren't coming back my way until after they were already back at their corporate store-- and I had to reach out to them! Why?! When I called their store and corporate to try and get answers and chop it up with them on what's going on, they kept hanging up on me. This company is not living up to their customer service hype. They are snakes with the worst costumer service I've ever experienced. The homestore representative wouldn't even let me speak with my personal rep.
STAY AWAY They had lied to me several times, especially about the price they agreed upon. In the last 2 months had 4 returns just to get a bed frame delivered without it being messed up. They left trash and messed up a tv and my door. They tell you one thing and do another. ITS NOT WORTH YOUR MONEY GO SOMEWHERE ELSE........
It was just a look store, we were told that it would have to be delivered. The staff we spoke to was amazing and helpful, her Name was Passion and she took the time to explain our options in great detail.
(Translated by Google) Very good service (Original) Muy buen servicio
We went in wanting to see one particular furniture piece that they had advertised online. We were greeted by a salesperson as soon as we walked in the door, which was nice hence the one star. So we were shown the piece we had seen online quickly. Then looking at the showroom we decided to look around and see what else we may like. From that point it went south... I literally had to go find our salesperson everytime we had a question and let me tell you it was often. It was more like a hangout. We asked to see a the manager in regards to a set we had found and liked. Boy was that a mistake!! Rude, arrogant, and there is many more descriptions to add up to his personality. So we went to Bullard furniture just around the corner found a set and the experience that everyone should have when making a purchase!!!!
We had a great experience shopping for a mattress and bedroom furniture set with Yvette. We quickly found out that we had a connection through the military. This connection not only helped her find us the perfect bed for our needs (back problems, stiffness, etc..), but we really trusted that Yvette had our best interest in mind. Thanks for the great experience Yvette, we are so looking forward to getting our mattress and furniture!
Just had a bad vibe, felt more like a car dealership
This store & company actually deserve 0 stars. We spent thousands of dollars almost 8 weeks ago. We were gaurenteed delivery the following week after purchasing. Here we are 8 weeks later with no furniture. We have had horrible customer service from the store level all the way up to the corporate level.
Some nice pieces in there. But they should display all prices, not just the couch.
Announcement-- 1. Run from anyone who pulls out a calculator to give you the "best deal, discount, etc.." The stores prices are dishonest and the associates know that. 2. Buy online and have very little human contact as possible. 3. Dont call customer service 4. Check the item out in the store then purchase online. Just to test, pick any item in the store, look it up on Ashley's website and I bet it will be cheaper. Heck any furniture store that has sellers greeting you. You can save hundreds if you stay away from the old school selling scams.
Thanks to Courtney, our visit was extremely pleasant!!! As a individual who values excellent customer service, she met and exceeded all my high expectations. The experience wasn’t like any other furniture store- where they push the sale just to get a commission, her attitude was more “doing what’s best for the customer and getting them the best deal”. Thanks to Courtney, Ashley Furniture- in Fayetteville is now the first stop for all our future furniture needs. Please recognize Courtney for her excellent work!!!!!
Rude people
Great customer service.
Overpriced ....and it feels like they are sell8ing you used cars I feel bad that they work on commissions
Beautiful store with a lot of options. Great customer service.
I was treated so well. The sales person, Mr. Bryon Gaddy, THE BEST! His knowledge, understanding and patience can not be matched. I will definitely purchase here again. Thank you for time well spent.
Great furniture but too pushy to sell. I left
Great furniture selection. Also the staff was incredible. They didn't hover or stalk after you. Yvette was amazing. Will definitely be going back for our other furniture needs!
Nice store people are friendly but shop around because you can find same items cheaper at other stores
Absolutely beautiful furniture and great selection to choose from
If I could give This company a 0 star I would. They steal people’s money. Spend well over $1,000 on a mattress that is defected and has a life time warranty but because of a little stain of water they voided the warranty on our mattress. Will make sure no one buys from them, please save your money. Don’t waste it on this horrible company.
The absolute worst when it comes to receiving your actual furniture
Our salesperson was great, but when our furniture was delivered the delivery team delivered something they knew was broken. They dropped it and left and were very sneaky about it. When they left our home, our doorbell camera caught them having a conversation with someone at the South Carolina warehouse and this person told them they did a good job for getting something which was broken to be accepted. The delivery team was sneaky and dishonest and as a result we will not every buy anything from this store again. We bought this item about five weeks ago and we are still waiting on the company to make it right. We purchased a warranty and reported the damaged item as soon as the delivery team left, but it has been over five weeks and we still have a damaged item in our house. I finally received a warranty exchange appointment for August 12th, and the delivery team brought the wrong piece of furniture. I paid for a new piece of furniture on June 6th, and nine weeks later I do not have it yet.
Good people and prices
Ordered a King size bed and payed almost $80 for home delivery and assembly. The bed arrived missing pieces and hardware. When we informed the store they ordered the wrong parts. It has been a week since delivery and they are saying it will take another week to get the parts minimum and then at least two days for someone to come out. They also refused to refund the delivery charge. Well it's been another week since I posted this and yet again this store sent the wrong parts. It has now been a month since delivery and my bed is in pieces in my room! Do not buy anything from this store! You will get screwed!
Great store excellent customer service the people are so nice and accommodating to your needs you actually feel worthy of spending your time and money the designer(s)of all the furniture is very amazing to come up with so many beautiful designs is just mind blowing.😘😘
Had a great experience. Yvette worked hard to help me find what i wanted, and even figured out the colors i should choose using pics of my house (i had no clue). Helpful staff, good selection and an easy process.
This is a great store!!! Clean and comfortable Staff is ready to help you soon as you step inside the door. They also want to find you the best price for your budget while keeping your style in mind definitely will shop again for any of my future furniture needs great job guys!!!
Good deals
5 Star Service My girlfriend and I have been looking at getting a new bed for a while now. We were close to ordering a bed offline but wanted a first hand feel of what we were buying. We went into Ashley furniture today and we were kindly greeted by Yvette. She provided fantastic service, giving us multiple options for every price range. She found us the perfect bed without being too aggresive on the upsale. We will definitely be back to see Yvette for our next furniture set in the future!
Worst customer service ever. I regret doing business with these people. They fail to mention every detail on your contract cause not everything is on paper. They have rudest customer service members on the phone, and I never really felt helped from them. First these people got my contact information wrong. And now I got a random fee from them saying it’s “an benefits fee” (through the billing company) ridiculous! I was never told any of this and I looked through it I do not see a thing about that fee on the contract! I had to call the billing company to figure out what was going on and I now understand why they charged me. However I’m very disappointed because whenever I call this store, there’s always some sort of miscommunication or misinformation left out from them. Whenever there is one I always had to call them to sort the issues out, and I never had any good experiences from the store employees. Their customer service representatives never own up to their actions or mistakes. This store has some shady business tactics, and I’m very disappointed.
Outstanding customer service and friendly staff. I’ve called a couple of times to see when my furniture would be delivered and they bent over backwards to get it to me as soon as possible. Courtney and Courtney were so kind and honest. Furniture is better quality and better priced than other stores in my area
Nice place to get furniture
So I’ve been interested in a specific couch and I decided to go back to the store and take measurements. Yvette greeted me at the door and provided me with time to browse the store. I’ve been to other places and I felt smothered because several staff members always tried to sell me something without allowing me to look around. While I was there I found a dining room table set that I loved. I just wasn’t sure if it would match my cabinets. Yvette listened to all of my concerns, measured items, and even viewed pictures of my kitchen. She made this purchase fun and exciting. She even allowed me to take home one drawer to see if it would match my home. Within the hour I drove back to return the cabinet. I applied for a line of credit through Ashley and ordered my living room and dining room set. Yvette went above and beyond and calculated finance options, provided great discounts, and remained attentive. This was a smooth transaction and it was actually fun along the way. I recommend you visit this store, you will not be disappointed. My furniture should be delivered soon and I am very happy.
Phil is Great!! Fayetteville NC
My husband and I furnished just about our whole house with Ashley's. The buying process with Holly was great and we were very satisfied when we left. This was in March and we were leaving the state, so we were told to call and set up a delivery date about a week before we got back to NC. We did that, but the date was changed from the 15th to the 21st. I called and went into the store 3 times to see if any openings became available sooner, I was told no that the 21st was the soonest. Well come the 20th I received no phone call confirming our delivery date, so I called them. I was told it would be on the 25th not the 21st. My family and I were sleeping on cots and a blow up air mattress waiting for this furniture to be delivered so hearing this made us very frustrated. My husband and I called corporate and we were told there was nothing they could do after being on the phone with them for a half hour. We drove to the store ready to cancel our $4000 purchase, but Autumn ended being a life saver! She not only was able to get our furniture delivered in a timely manner, she gave my family a free mattress to sleep on in the meantime. The intent of the visit was to cancel our order, but after Autumn's exceptional customer service and professionalism, she solved our issue and we bought additional furniture! And Autumn gave us a great discount on it to compensate for the frustration and stress we had to go through. Autumn went above and beyond her scope of duties to make my family as comfortable as possible until we received our furniture and made sure we left the store happy that evening.
Great
I purchased a sectional here at this store and it took almost 2 months for me to get only part of the sectional so i was super disappointed. Then i had to wait almost another 2 months for me to get the rest. It was not a great experience... so i of course like any other unhappy person.. went into the store and spoke with the manager there, Whitney. She was very patient & understanding. She was able to make some adjustments and was willing to work with me. I was given a store credit and had been back up to the store maybe 5 times since the store credit given in January and just couldn’t find anything i really wanted. So finally, i went back in today & Mrs. Whitney was there. She was still just as kind and somehow still remembered me. Mind you, i did not speak with her when coming in. I truly appreciated her help! If i was reviewing only her, she would receive 5 stars! She really flipped my experience around. Thank you Whitney.
Great experience, knowledgeable associate... Yvette Martinez helped like no other. Thank You very much!!
If I could give this store a 0 I would. HORRIFIC customer service. I purchased furniture from here, scheduled a delivery date only to find out after I was promised all pieces would be delivered at the same time on that date, that that was not the case. So I reschedule my delivery date, attempting to get all of the pieces delivered the same day. Two days off work to accomplish this. On the schedule day of delivery, I received a call stating that my delivery wasn’t coming, after I had confirmed the day prior. The first person I spoke with said the truck was in an accident, the second person I spoke with Informed me my furniture was never placed on the truck in the first place. Again, two days were taken off work to accommodate Ashley furniture, only for them to not do the job they were paid to do. the next day I can get my furniture is in THREE WEEKS. Completely unacceptable. Oh and you cant cancel your order or you have to pay a 10% fee, for their mistakes and incompetence. Absolutely disgusting.
This review is in reference to customer service. AUTUMN ZIMMER got on my last nerve! She was almost harassing, I just wanted her to leave me alone, but she checked on me too many times. Now, the thing that really got under my skin was, she kept calling me 'girlfriend'. As a black woman I was offended and still thinking about returning my purchase and taking my business elsewhere. That was extremely unprofessional. I contemplated telling her about herself, but decided against it because I just wanted to purchase my sofa and leave and not be the 'angry black woman'. I returned my sofa, won't get my business ever again.
I have ordered from this store twice! I have always had a great experience in the store when I am placing my order. But then comes the fun part delivery! In February 2019 I ordered two end tables and a cocktail table, two book shelves and an entertainment center. First and foremost they wanted to deliver things one at a time and I also asked when ordering if it could be delivered after 3pm, I asked that the order be delivered altogether, was told that this was fine and my delivery would be in March. When it was time for my delivery in March I got a call saying that the order was not ready and they could not accommodate the time I asked for so I would need to wait until next month in April. So when my delivery date gets here in April two days before I am told that my entertainment center is not ready and was asked would I take the model off the showroom floor????( remind you I was told the same last month), so I was upset! I sucked that up and said I will wait until my delivery date for the next month May 8 and asked again could it be delivered after 3pm and it was confirmed that it would be. On May the 6th I get a text to confirm the delivery for May 8 between the hours of 11:30 am-2:30pm remind you I have asked every month since the day I ordered if it could be delivered after 3pm and every single time I was told YES! I have called and spoked with the sales associate (Stan who has been great) and he said he was working on it! I also spoke with customer service about the issue and was told they would send an email over to the delivery people to see what can be done to only be told their was nothing they could do this morning May 7, 2019, that I would need to reschedule delivery and then I would be charged $79. My frustration comes from I have asked over and over if it could be after 3pm and was consistently told yes! Me nor my husband have time that we can take off of work and we don't allow anyone into our home so their was no need to even ask about someone else being in the home! My biggest thing is don't give people false hope and tell them there items will be delivered after the time they asked just to make a sale! I have enjoyed buying from Ashley as every piece of furniture in my home is Ashley. But to have constantly go through this bull is not worth it!! I have been a customer with Ashley for the last 3 years and its said that this experience makes me not want to ever return! Never believe what you are told! I truly hope this review helps someone! Shana Williams-Troublefield
I would like to start by saying that I have not been able to sleep in peace since day one due to the crookedness of the foot-board. It was replaced with one that had some carving in it, probably a love note -together forever- from the previous owner to his loved one. I started my ordeal by realizing that the rep from the store ordered me a mattress box that made my bed reachable only with a six foot ladder. I have to admit that I do not need the ladder to come down because I am able to manage it by slinging down from it. I have sent my concerns to them over and over again just to get more aggravation on this issue. One of the things that strike the odds is their sending of the rails that hold the bed together in October of last year (2108)..guess what? even though I have called them to come and put them together they have not and now they are a perpetual garnish of my closet. Well, I have spoken to the store one more time and they just informed me that they have set a new date for coming over and replace the foot-board on May 10th of this year..Something I did not know it until today, May 1st. because I happened to call them for the last time to see if my issue is going to be resolved. IT IS ONLY FAIR FOR THEM TO REPLACE THE ENTIRE BED, but they refuse to do it. THIS BED NEEDS TO GET BACK TO THE SHOP AND BE PLACED AS AN EXAMPLE OF WHAT IS NOT TO BE DONE DESIGN-WISE. THE BED IS NOT STEADY, AND THE SUPPORT SYSTEM IS NOT STRONG ENOUGH FOR THE WEIGHT THIS BED WITHSTANDS ON IT. You are welcome to take a look a the pictures provided, and make sure before you make your selection, this is right for you. I will update this review with more details
The service is great, & I am so blessed to be serviced with good hospitality without doubt, felt like home; Thankyou Dianna/ Go Ashley!!!
Very nice place really nice people that work there
Nice selection
Worst experience. I was told I would have my table BY April 10th and that was my delivery date. What I came to find out after I had placed my ordered and wait over 3 weeks for my table that it was an ESTIMATED date (that clearly the sales person left out) and now I am waiting more than 2 months to receive my table from the manufacturer. If I was told it was going to be that long I wouldn’t have sold my table and honestly probably wouldn’t haven’t went though with the purchase. Absolutely ridiculous that they lied to me.
Ashley Furniture in Fayetteville N.C is the worst place to purchase Furniture. I purchased furniture from them in January. I have not received all my furniture yet.They told me it be here in May.Its takes 4-5 months to get your furniture.When you call store to see what the hold up they all act like they are slow.Please return my money. Worst Store ever.No stars
Worse place ever! I ordered a dining room table, and they broke it before it got to my home. Nobody can explain to me why it got broken, and I still have to wait the extra days for them to come out and deliver it again. All of their customer services reps are rude, and act as if they do not care about this matter. I would never recommend them to anyone.
Don't buy for Ashley furniture store anymore. The manger is know, and the service is very bad.:( and we pay cash and don't get what we order.:(
Love it, really welcoming and friendly great sales I would come back and I have this is my 4th time coming here.
Wife n I went looking for living room set. Knew what we wanted. Found Darcy set but wanted oversized storage ottoman. Not much of a selection in store. They did price match their online price., BUT,,,,, they don't give you an option to pick up at the store. Their DC is in SC. You would have to go there. They don't ship to store. But they charge you over$100 for delivery.. Horrible business practice.
Good prices
Very friendly and helpful staff. Reasonable pricing and financing options. Not overly pushy to get a sale.
Looking for a dinning room table and hairs. Non pressure from Stan, but was there when we had questions, Stan got us a goog deal on a set we liked.
Had a very good first impression of this store. Customer service was friendly and the store was clean. My wife and I bought a bed frame and two box springs from them. I told them I did not care what day they got delivered as long as it was AFTER 4 P.M. because I can not make myself free before that time. They told me they understood. A few days later, I get a call that the furniture will arrive in two days between the hours of 11 A.M. and 2 P.M. I figured it was a misunderstanding so I called them back. They explained that due to the area I lived. They could not deliver past 4:00 P.M. even if we rescheduled to a new date. THEN they tell me if I want to cancel my order, there is a 10% restock fee. Ridiculous. Had I known this location was so shady, I would have taken my business elsewhere. Very disappointed .
Everyone is very friendly.
The store was clean and the staff is friendly. The furniture is junk though. My parents advised me not to purchase furniture from this company as it is not durable and I made the mistake of purchasing $2000 of furniture. The coffee table broke within 6 months. Ashely’s did send replacement pieces. The couch foot starting curving in at about a year and half/2years. We sent emails to the the third party warranty company and our claim was denied. Since the customer service on the phone was terrible, we went in the store. The manager told us the only way they would replace the couch is if it was torn. His name was Antone Greene. He suggested we tear the couch on the side and make sure it was huge. He directed us not to cut the cushion but directly on the side. He said if they didn’t replace the couch he would sell us the cheapest couch possible. We sent emails of pictures of the couch to Ashley’s third party customer service again. We then received fabric in the mail. No one ever came to sew the couch. Then after all that, Ashely’s had a man come out to evaluate the couch. He said to us that the frame was broken and it was most likely that way since it came home with us and eventually gave out. After all the calls, pictures, visits to the stores, emails, we are left with broken furniture. My family works hard to have nice things, I feel ripped off and cheated. We purchased the warranty and still no one could help us. We are military family and they tried to sell us everything under the sun. I hate Ashley’s furniture. The quality of the furniture, the sales personnel, the customer service and overall the Ashley’s brand. Please be careful and spend your money elsewhere. Truly a disappointment.
Prices to high most store will match their prices and discount it
Great place great people we are very happy with the service and the furniture
I haven't heard back from them on a return that dud nite fir nt twin bed!!
Great experience! Mark, our sales associate, was extremely helpful and worked with us mixing and matching furniture until we found exactly what we wanted. Will be a repeat customer.
Nice selection no pressure selling. Holly was great listed to us on what we needed. Once we narrowed it down to 2 selections. She looked and confirmed delivery date. That was a big factor in what we was going to buy. Holly made it happen.
If you need quality at the best price ask for Miguel he the best customer sales representative on this place.
The sales people in this store are ruthless! I was shown around by salesperson #1 for a potential mattress purchase. My shopping experience started off as any other customers would but as my trip went on I Wish I never walked in. My salesperson had me carry my "store pillow with temp cover" all over the store trying out mattresses. Really? I am the customer! After being walked around the store and shown the long way to display after display all the while passing other salespeople who were decoys, we stopped at the last display but I didn't want to see any more.... and plus my memory foam pillow was getting heavy. LOL . Salesperson #1 could tell I was no longer interested but kept making his pitch. At this point out of nowhere salesperson #2 showed up. Salesperson #2 made salesperson #1 feel inferior by making him measure things that was already done for me. Then salesperson #2 offered to give me a $200 discount if I made the purchase on the spot giving no regards to salesperson # 1. I quickly realized that this was a 2 person tactic and at this point I remembered why it had been 5 years since I stepped foot in this store. I quickly told both that I did not want to make a purchase and headed for the door. Neither salesperson said any parting words to me....not even have a good day. I would suggest never giving this store your business!
Helpful and good service. I got my couch and table from Ashley
Attack of the salesman. I just wanted to look. Not very good reviews from those that put furniture together either.
Went in there this evening to buy a table and chairs, we were approached by a salesmen named Migel I believe, we told him what we were looking for and we went looking. We found a table and it wasn’t specifically what we wanted but close. When the salesmen came back we told him exactly what we wanted, instead of showing us what was available and what they had to match, he said we’ll go look around and come find me. Well we found something. When we went to find him we did, then he seen us and walked right by us, again, and again, and again. Saying nothing for ten minutes. We were getting angry. We were holding the table placard in our hand. We made eye contact, not sure what else we needed to do, so finally I found another salesmen and I asked him to sell us the table. We asked him about it, he was hesitant to talk to us because he didn’t want to take a sale from the other guy who wouldn’t help us because I guess he was working with other customers. When we were discussing buying the table with the other salesmen we discovered that the chairs were discontinued. So we told him we didn’t really want the table with out the chairs but we would look again for chairs. Again, same issue, instead of showing us to the chairs that were identical to the ones that were discontinued that were still being made the salesmen just walked away. We found chairs in two minutes. We went back to order the table and chairs and the salesmen was a ghost, we walked the whole store looking for the guy. We found him talking with another customer, we waved to him and he wouldn’t acknowledge us. So after an hour of trying to buy a table and chairs we decided that obviously they didn’t want to sell us anything and left. We even made a comment in passing another sales person on the way out about the fact that obviously no one wanted to sell us any thing and they said nothing.
Ashley Home Furniture store is the worst! I dropped $8k on new furniture in one day. 2 Months now I am waiting on my Dining table and bed. Got my couches delivered and coffee table, but I ended up cancelling the dining table with (8) chairs, but still waiting on the bed. I received a call at least (3) times stating that my order is being delivered on a specific date, and it has yet to arrive. They keep throwing credits at me, which is fine, but you don't need to if you would deliver my bed on time. In addition, I am trying to get my sales receipt, and no one is able to provide. Worst experience ever. Never again. Ashley is blaming the manufacturer, but the way I see it, don't sell a product if you don't have it! Or put some pressure on the manufacturer if you have standing orders. Then Ashley claims they leave voicemails, and neither my wife or I received any. They are full of it.
Horriable service! Delivery service is a mess. My daughters furniture was two weeks late, no calls and then they lost 2 chairs to the dining set.... two weeks have went by and they still haven’t brought it! When’s she calls up there they say they will look into it. Now She putting in a claim at the BBB and looking to return all furniture and get her attorney involved.
Hannah is the best!!! We love her and we will continue to shop Ashley's with her!!!
After taking forever to pick a bed set I like, I made a decision. I knew I did not have enough to purchase the entire set so I inquired how difficult would it be to purchase the rest of it at a later date I was told it was a brand new design and it would be around for quite some time. I believed them because the set I previously bought 8 years ago was still available for purchase. I return less than 6months later and was told it was discontinued. What a waste of my money, i'f I wasn't lied to I could of easily choose another set. I don't trust the customer service here, I will never buy from Ashley again. Over priced and isn't real wood on half the products.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
