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Ashley Store + Outlet | Four Oaks, NC 27524
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store + Outlet in Four Oaks, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store + Outlet in Four Oaks, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Laura was extremely helpful and knowledgeable. She was able to answer all of our questions and made sure we were completely satisfied. Would definitely recommend coming here for your next furniture purchase.
Laura S was the best! She was so friendly and helpful in assisting us with our purchase of our Sectional and Recliner. She made sure we got exactly what we were looking for. We had a great experience at the Ashely Furniture in Four Oaks!
Excellent service from Laura Scott at Ashley Furniture! She was knowledgeable, kind and extremely helpful. I moved to a new home, came in with a drawing of my room with dimensions and we got exactly what we needed. Thanks Laura!!!
I must say the help I got from Kimberly at Ashley Furniture was amazing. She knows her work and she is so so kind and helpful.She help with my guest bedroom set that i purchase and I will also tell others( make sure you ask for Kimberly) Best customer service 👍Thank you
Carolina helped us and made sure all our questions were answered. If your looking for furniture I would visit Ashley in Four Oaks.
Will was helpful and very friendly.
Ah nice store friendly people. Great selection. Competitive prices.
Nicole was great - we found just what we were looking for!
Very helpful and knowledgeable associate,did a excellent job
Friendly and extremely knowledgeable salesperson. A wonderful experience
Went 11/10/24 and met Kimberly. She was so nice and helpful. Gave me my space to look around and shop.
Carolina Reyes was so helpful and kind. We purchased a king size mattress, base, and bed. The process was so smooth and easy. Thanks Carolina for all you do.
Kimberly was great. She was a pleasure
We had a wonderful experience at Ashley HomeStore in Four Oaks, NC. We were greeted by Laura Scott who was very friendly and professional. She was very helpful in fulfilling our furniture needs.
This was our first time at this Ashley location and we had such a wonderful experience. Laura helped us find the perfect couch and answered all our questions. Highly recommend
if five is the highest than five. The service was impeccable our sales person. Laura was very knowledgeable and helped us to get the right size for the room we needed. She listened to our needs and went above and beyond to help us. We had just had a housefire and lost most of our furniture and she showed empathy towards our situation and got her manager involved who also went above and beyond to make sure we could afford and get a good deal. Ashley furniture will be getting my business in the future due to these two individuals.
I had a real good sale person who help me and manager who was able to get price where I could accept.
It was great.
Will was our salesman today he was excellent. He did a awesome job we thank him for his time helping us with a mattress and living room suit.
My husband and I worked with Kimberly, she let us browse and then when we had questions she was there. She was very knowledgeable with all our needs, having dogs, etc. The prices were excellent.
If you’re in need of new furniture, go see Ofelia! She’s helpful, knowledgeable, and friendly. We are looking forward to our comfy new recliners and our new couch!
We are very happy Laura S assisted us with completing our dining room! Very helpful and great customer service.Thank you!
Nicole helped us out today and found us a great bed at a great price.
Exceptional service more than fair price. Very helpful are representative was Carolina Reyes. Always glad to refer Somebody To You
Carolina was the best at helping us find our much needed dining table for family and friends, just in time for hosting Thanksgiving dinner. She was very flexible and professional!
Will was awesome. He listened to my very specific requests and delivered exactly what I needed. Plus, knowing that it will be delivered before the holiday was an unexpected bonus. Edit: I loved the experience when I made my last purchase, so I came back to furnish my new living room. Laura S helped me this time and was equally awesome!!!
Third time here. Wonderful!!!
Laura was so helpful in our process to find a couch that fit our new home perfectly!
Karen, our home furnishing consultant gave us good advice and made it easy to transact our purchase. The store has a large selection of furniture and there was no pressure to buy. I look forward to delivery of my furniture.
Fantastic job. Thank you Ashley for meeting and exceeding my shopping needs!!!
Great experience working with Kimberly
Nicole was very helpful in helping my wife and I find a couch quickly at a fantastic price!
Miss Nicole did a great job. We were able to find a couch of our liking at a great price in roughly no time. We look forward to our new couch thanks to Nicole and Ashley Homestore!
Nicole helped my husband and I find our first couch. She didn’t overcrowd, but was there whenever we needed! Not to mention the awesome deal ;)
We visited the Ashley Outlet in Smithfield to inquire about mattress prices. Due to a surgery, I have been unable to sleep on our current mattress for almost two years. Salesperson BJ Teel kindly assisted us during our two and a half hour visit. He patiently demonstrated various mattresses and allowed us time to try them out. He periodically checked on us to ensure our comfort. After narrowing our choices down to two mattress brands, we ultimately decided on a Tempur-pedic mattress. The Adapt Regular model fit our budget, and BJ worked diligently to meet our pricing needs. Initially, we planned to explore other stores, but the exceptional treatment we received at Ashley's convinced us to make a purchase. I also considered the durability of my Ashley sofa and loveseat, which have lasted for an impressive 20 years, despite the fact that furniture these days often has a shorter lifespan. I express my sincere gratitude to BJ for his exceptional service and kindness. If you are considering a purchase from Ashley's, I highly recommend requesting assistance from BJ Teel.
Very nice store with very nice people. BJ was our salesman and he was just wonderful.. he even carried end tables over to the couch so we could get a better view. He will not disappoint..
Will was amazing. Very knowledgeable, helpful and easy to work with. He made shopping for our signature piece effortlessl!
We had Will and he was great and very helpful.
Randy and Katelyn were great!
We went in to see an online bedroom set in person, and we were immediately greeted by BJ. He was very knowledgeable, and even gave my husband and I the space we needed to be able to communicate with one another on our decisions without feeling pressured. BJ was very transparent with us and relatable, making our decision to purchase (more than what we planned to) completely seamless. BJ is definitely an asset to this company, and is really setting a high standard for what your expectations should be. We can’t wait to enjoy our new purchase!
Kimberly Evans was awesome and very helpful. I’m happy with my purchase.
Nicole was very helpful in buying our furniture. Will continue to buy from Ashley’s.
I stopped at this location on my way back home from another furniture store. Walked in to Karen being so welcoming. She gave me space to walk round the store. When I had questions she answered. I really appreciate her taking the time to help me get through my purchase. I can't wait until my couch gets here. Thank you Karen.
When going into Ashley ask for Laura Scott. She goes above and beyond to provide a great shopping/customer service experience. She is AWESOME!
Laura S. was very helpful with providing information on sectionals that we were viewing. From identifying the components of the chair to sharing information on how the protection plan worked, Laura provided excellent customer service to seal the deal.
Will was fantastic helping us select pieces for our new home and was gracious when we came back a week later and canceled some items. Service was top notch.
We had a wonderful experience with both Nicole and Randy. Both very knowledgeable, patient, and helpful with our furniture buying experience! I couldn’t recommend them and their team more!
Best salesman ever and great prices!!
Will was amazing - no high pressure sales tactics, knowledge, friendly, we’ve got everything we wanted and more!
Will was very patient and accommodating. I will be sure to look him up the next time we come in. Just the right amount of attention.
I bought a Sofa & Love chair from this awesome place! Had a great experience buying here. I will buy all my furniture here and recommend this place to everyone! Randy Parnell was a great salesman!
Great experience and prices!
Karen was very helpful and made my shopping experience a breeze!
Karan was very helpful and kind
Will was our salesman, he did an excellent job showing us the pieces of furniture we were looking for. He was so patient as I changed my mind several times. He knows the products and locations of furniture in the store and helped me find some things on line. Excellent customer service! 🥰🥰🥰
Carolina was fantastic! She made the buying and financing options very easy, and helped us stay on budget and get the most for our buck! Definitely would recommend this store and Carolina to anyone!
My experience at Ashley was fun. I found what I was looking for and my salesman Will was a pleasure to work with.
Great staff
Randy was nice
Randy Parnell IS THE MAN!! Very patient, informative, and friendly!!
Karen was very helpful. We walked in she introduced herself and told us the setup of the store. When we were ready, she answered all of our questions and was helpful walking us through the finance process
Had a great buying experience and Randy was a great salesman.
We had a great shopping experience from Ashley’s !! Carolina was an excellent salesperson.She was professional and very patient.She helped us to pick up right size of our guest room bed and right material of living room couch. Thanks Carolina!! The delivery teams were awesome. they always text before arrive and set up everything perfectly. We are highly satisfied the style and quality we have purchased.Thanks Ashley Store!!!
Everybody was very polite in IIdelia The lady that helped me pick out a living room suit was fantastic. There was one sectional that I really really loved and her and Nicole help me be able to purchase that one. The best customer service I’ve seen in a very, very long time. Was those ladies.
Laura was so great!!
Our overall experience with Ashley's Store was nothing other than Excellent. Will hopefully visit in the near future.
Our experience with salesperson Nicole Stout was very pleasant. She listened carefully to our requirements for the items needed and showed us several options in several price points. She didn’t pressure us at all. We really liked that and it resulted in a purchase.
Karen assisted my fiancé and I find the perfect bedroom set, sofa, and dining room chairs. Karen was super helpful, had great taste/recommendations, and allowed us to take our time in the store. The store is huge with a lot of selections and very clean. Our new home is now complete, thank you so much Karen!
Laura was very helpful!
Randy was nice
Randy was very helpful and patient as we made furniture choices for our new home.
Randy was very helpful and genuinely cared about our needs and budget.
Randy was a huge help! Great friendly service!
Randy was outstanding from the moment we walked in the door. He gave us the necessary information we needed and the freedom to browse. He was always close by to answer any questions. He was able to seal the deal that worked for us and get us on our way. I highly recommend that you ask for Randy anytime you are shopping this location. He will not let you down!
Thanks BJ for taking great care of us and helping us find exactly what we were looking for! Everyone was awesome and friendly.
We had a great experience working with Randy!! He let us look on our own, offering help if we needed it but no pressure. He was available to answer questions and very professional. Once we found what we wanted Randy made the transaction go smoothly. We even got to meet ‘the big boss’ who was very attentive and helpful! A very pleasant experience!!
We had a wonderful experience with Nicole at the Ashley Outlet. She was very informative, friendly and a great personality. She made shopping easy. Not pushy and helped in confirming our decision on the perfect couch for our home. We absolutely love it and it was exactly what we were looking for.
I recently had an excellent experience at Ashley's Home Store after visiting four other furniture stores with no luck. My main concerns were finding something pet-friendly, kid-proof, and suitable for my husband, who is 6'8. Will, the sales associate, was amazing! He listened to exactly what we needed and guided us to the perfect pieces. He even worked hard to get us discounts that fit within our budget. I highly recommend this store, especially if you're looking for personalized service and quality furniture. Thank you, Will!"
Was disappointed with the prices being higher in store than online. On a positive note, they will honor online prices online if you know to look there first.
We went in looking for a sectional and were greeted by Laura. She was a very helpful and got us a great deal! Definitely recommend her.
Loved working with Laura! She was very helpful and got us a great deal.
I recently had the pleasure of meeting Bj a sales associate @ the Ashely Outlet in Dunn Nc ..That was my first time visiting Ashely .. One the nicest associate you wanna meet When I first entered the door he greeted me with a smile and helped me every step of the way Even looking @ my Floor plans and the size of my house 😊 ..I made a purchase that day and even came back the next weekend and purchased my whole bedroom furniture from them and actually encountered another associate name Nicole which she was also nice and helpful and I also advise people to get the protection plan on your furniture because when Nicole explained it it made sense. So I purchased that as well If you don’t use you never loose and in 5years there’s store credit which I never heard of I guess Only @ ASHELY”S .. They also have Great Selections As Well !!! I would definitely recommend!!
Gracias a Arturo, muy amigable y nos ayudo mucho con nuestra compra y gracias a Randy por toda la ayuda
Thank you Randy and Arturo. Great help and customer service
BJ was very professional, informative, helpful, and pleasant! He gave is information and then let us browse the showroom-we are returning customers - however, the girl that helped is previously is no longer working there-but this experience was just as great! Thank you BJ!!
Wonderful choices of living room and bedroom furniture! Karen Baird was an excellent consultant!
LAURA WAS GREAT
We came in to place an order for a sectional after the website was giving us issues. We were greeted by Randy. Randy and Kaitlyn are amazing and took care of all of our needs/concerns from start to finish. The process was smooth. 10/10 customer service.
Carolina was great and helped us
I'm truly satisfied with the service we've received. My consultant Laura is always make sure we're satisfied with our purchase.
Karen was phenomenal! Very friendly, checked on us while we were shopping and sat down and had a conversation with us about our furbabies! I appreciate not being rushed!
Amazing customer service from Mrs. Karen!
Carolina was an absolute amazing to work with. .she was very very helpful in making sure I was satisfied with all my selections
Carolina Reyes was wonderful, very helpful and did a great job with my purchases today!
Randy was great!
Kimberly was awesome!
I have never liked furniture shopping because I always felt pressured to make fast decisions. My experience at Ashley's was the best experience I have had buying furniture. My sales person Kimberly E is great. She took the time to find out what I wanted and gave me time to decide. Ashley is lucky to have her. They need to train all sales people to be like her.
Will was great! Friendly and knowledgeable. He appears to really enjoy what he does and that makes for a great shopping experience.
Carolina fue amable ayudandome con mi compra
We loved our experience and Carolina Reyes was wonderful help!
Excelente experiencia! Excelente atención!
Amazing experience!
Carolina Reyes is just the best!!!Super friendly and so helpful in every way.We are so excited about our furniture!
Popped into the outlet for a small purchase. Will was my HFC and he was very patient, pleasant and helpful.
Randy was an amazing salesperson that helped every step of the way! Great team work and employees! Come here and ask for Randy!
The Employees at Ashely’s in Four Oaks are so welcoming, extremely friendly and personable. They asked me what I was shopping for, gave me ideas and let me look around on my own for a little while with no hassle. I will be shopping there again.
I would like to give Will an outstanding review for his extra time and effort to find just the right product for us today. Not to mention his award winning professionalism and excellent customer service. Thank you Will for the great service keep up the good work!😊 Debbie & Tom
This was a great experience. Will went past our expectations. He listened to our wants and met them. Nichole was very helpful and efficient in closing the deal.
Very knowledgeable and pleasant. Gave us time to talk and make our decision, privately. Didn’t show us unwanted choices, listened to us.
Randy was our sales person and he was very knowledgeable. Did a great job.
Nice store. There is alot to see there.
Randy was 10/10, super great guy, very knowledgeable and gave me all the information I needed. Thank you again Randy, you rule!
Nicole was awesome, She was very patient as I worked the whole showroom floor, Ready to help me as soon as I needed it.
Will is an exceptional worker and strive with excellence to make sure his customers are satisfied
The pealple are so nice when you walk in and they also have nice furniture and the the person who help us name will he was real respectful and nice i liked how he handle us real nice gentle men
Amazing experience! We were greeted by Carolina right when we walked in and helped throughout the entirety of our shopping trip. Anytime we had interest she was incredibly knowledgeable and worked out a plan for us while giving us all the information we needed in order to make a decision. I was thoroughly impressed and satisfied by the excellent customer experience! Will definitely be back to shop there again, and hope to see Carolina soon!
Randy was nice!!! He helped me when I thought I couldn’t I love my new furniture
Enjoyed the shopping experience. Had to disarm due to stupid sign on door, but enjoyed the experience nevertheless.
Kimberly was so great, my nana and I were in and out in no time! Will return again!
Excellent Service and very friendly!
Mr Randy was very helpful and provided everything we needed! I would highly suggest asking for him!
Kimberly is 👌
Came out and had a quick and easy purchase. Would recommend Laura, she was knowledgeable and eager to help!
Visited the Ashley Store+ Outlet in Foir Oaks, NC. Good inventory. This became our last stop of the day. Laura welcomed us in and helped us pick a nice couch and love seat. Professional, courteous, and efficient. We are happy with our new furniture.
We have purchased two times in the last year from Ashley’s, and it’s been a great experience each time. Twice now, Ofelia has been our salesperson. She was sweet, helpful, and very patient while we made our decisions. She helped to make both of our shopping experiences at your store very pleasant. We absolutely love the patio furniture that we purchased last fall. It is very sturdy, and has held up wonderfully. We are now anxiously awaiting the delivery of our new living room set.
Laura S. is very knowledgeable and helpful! We are very happy with our purchase and the price!
Thank you Laura for all your help! You made our experience smooth and easy!
Laura was great and explained everything in detail about my new furniture set I purchased. She was AWESOME
We had a very nice experience at Ashley Store Outlet near Four Oaks. Nicole was very polite , knowledgeable and most of all patient. Thank you so much for help.
Excellent experience. Will in Sales was awesome, showed us exactly what we were looking for and we were in and out in record time. Our new furniture was delivered and set up with the upmost care. The furniture quality is exceptional. Will definitely buy Ashley again.
It was a very good experience very good service
Will was awesome! Very helpful and informative Great service!
Laura Scott was awesome to work with during our recent visit to purchase living room furniture. Very impressed with her professionalism and willingness to help us with our purchase.
Kimberly was very helpful, got us a nice discount and we were in and out quickly. Definitely would go back in the future.
Laura Scott was amazing !
Nicole was our sales representative. She did outstanding explaining and answering questions. We purchased one king size and one full size mattress and box spring. Thank you Nicole!
Very friendly and went the extra mile to help us find what we wanted! Would definitely recommend!!
Will at the Four Oaks NC store was awesome! Helped us furnish 3 bedrooms and a living room! He was very helpful and patient. Will definitely recommend him to anyone searching for furniture!
Items did not come with all parts and when contacted each Ashley department said there was nothing they could do to send me the missing parts and I was essentially left to figure out how to make the bed frame work.
Carolina made the purchasing process very easy and she was so patient while we decided what we wanted. We definitely will be back for our future purchases!
Randy did a great job! Fast and friendly service. Highly recommend!
Such great service from Randy - listen to exactly what we needed and recommended great options. Walked out with something we loved and made the experience so easy and extremely enjoyable.
We went in the store just to look but ended up purchasing a really nice living room set. Our HFC Laura S. was very nice, professional and proficient. She made us feel welcomed as soon as we entered the store and made herself available during the entire visit. Thank you Laura for your great customer service. This store has always given great customer service. We look forward to our next purchase in the near future.
Go to Ashley's for all your furniture needs. Randy and Kaitlyn were awesome in identifying what I was looking for and linked me to a perfect match. David and Faith, managers, greeted and ensured the process went smoothly!!
We just had the best experience at Ashley Furniture store in Four Oaks off of I-95. We worked with Laura Scott and she was so friendly and such a help to us! We are excited about our New Furniture and Purple Mattress!!! We bought two beautiful leather couches and the new mattress!
Will did a great job helping us!
Randy was a phenomenal help with giving us a variety the selection and understand what we were looking for. Convenient, easy to talk to and very knowledgeable!
Laura S. greeted me as soon as walking in the store. I already had an idea of the furniture I was shopping for but wanted to see it in person. She allowed me to shop, periodically checking in. She answered all of my questions & was so kind & helpful! Great experience. This is my second purchase from Ashley & I hope to continue doing business with them!
My wife and I were looking for a new sofa and went to the Ashley Store/Outlet in Four Oaks, NC. What an amazing experience! From the moment we walked in, we were treated like we were the most important people to ever visit the store/outlet! The knowledge, professionalism, and genuine friendliness by every staff member we taklked with was far and away better than we had ever encountered from any other business we’ve dealt with! We were so impressed that we decided that then and there, no matter what, we would buy our sofa in this location and no where else. We sat down with Mr. Randy Parnell and told him exactly what we were looking for. He listened intently, asked us questions, then proceeded to explain pros and cons of the different styles, coverings, and quality features of various sofas. What an education he gave us! With the information he gave us, we were able to confidently make our decision and purchased from The Emilia Collection a leather sofa and oversized ottoman. We left having no doubts that we had chosen the furniture that was absolutely right for us! Why can’t all businesses train their staff to perform as efficiently and professionally as the folks at the Ashley Store/Outlet in Four Oaks, North Carolina?! Good on ya, people! We will be back!!!
Nicole was great to work with. No pressure and I love my recliner!
Nicole is very friendly and knowledgeable, would highly recommend Nicole at Ashley.
BJ was awesome. Not pushy at all and let is roam around and look. He would check from time to time to see if we had any questions. He was very patient and worked great yo get us what we wanted snd needed.a
We stopped by the Four Oaks, NC store yesterday and were promptly and politely greeted by Carolina. We shared that we were just browsing and she provided some very valuable information regarding their sales as well as the St. Jude fundraiser. She allowed us space and time to browse, then checking with us later to see if we had any questions. We ended up purchasing a sofa, love seat, & ottoman. I will say that one of the main reasons we made the purchase was Carolina's professional assistance and demeanor throughout our visit. I would highly recommend shopping here. We had visited other furniture stores in the area but the quality & price of the furniture at Ashley's could not be beat. We definitely will be repeat customers. Thank you again Carolina for assisting us in this big purchase.
Laura’s very helpful and informative, she the best!
BJ
Randy was wonderful, professional and patience, we will come back and ask for him in the near future
Karen was excellent to work with. She was not pushy at all. She let me look as much as I wanted to and then was willing to work with me until I found exactly what I wanted. She was just extraordinary. When I go back there to make another purchase I will definitely ask to work with her. A+ rating store and service!!!!!
Carolina provided us with excellent service and we were able to find what we were looking for with her help. The store is visible from interstate 95 and offers stress free shopping in a pleasant atmosphere. Prices are reasonable.
Greeted by Randy when I walked in. Great to work with and very helpful!!
UPDATE #2: So the loveseat was delivered 9/7/24. They arrived nice and early. The color matched and we are now satisfied. Thank you for making things right. We really appreciate it. Hopefully we can use your company again in the near future. UPDATE: My original review was from 8/24/24. Our furniture was scheduled to be delivered on 8/31/24. When they arrived on 8/31/24 to deliver the new sofa and loveseat, the colors did not match. The sofa was gray and the loveseat that came was brown. I don’t know what happened from the time we left the store and the time it ended up on the truck but somewhere…somehow the order that came to us was incorrect. We had been waiting a week to enjoy our new living room furniture. We even had friends coming over from out of town the weekend, only now we had limited seating. We had already gotten rid of our old furniture so that we could have room for the new furniture. I know mistakes happen but this was very disappointing. We contacted the store. They were apologetic. We now have a new delivery date for the other chair. We paid in full and it would be nice to be compensated for the inconvenience with a floor lamp or side table. We were so excited going to Ashley Furniture. From this experience I can say that if we need anymore furniture, this may not be our first stop. 8/24/24-My family came out this morning to visit different places in hopes to find some living room furniture. Our first stop down 95 was Ashley’s Furniture. Once we walked through the door we were greeted by a very friendly young lady named Laura. She was very very personable, patient, great smile, and excellent customer service. We were debating on another furniture store but Laura sealed the deal and left us extremely satisfied. Thank you Laura.
We needed a bigger couch for our family and went to several furniture stores in search of one, but we had no luck finding one we really liked. We decided to check in the Ashley Store+ Outlet and we were blown away by the selection options. Karen helped us find the perfect sectional couch, my family and I are so happy with it. The atmosphere and customer service here was wonderful! Karen was amazing and we couldn't be more pleased with our purchase!
After having much difficulty getting Ashley furniture pieces delivered in “good condition” from Amazon, I contacted the Ashley Store in Four Oaks. They have amazing staff who offered me better customer service than I could have asked for. I am awaiting my delivery from them but am still very pleased with the service I’ve received. Attached are the photos from damaged Amazon deliveries. I suggest not ordering furniture from Amazon.
We bought our first sofa a few days ago. Laura helped us through the whole process and kept in touch with us the whole time making everything so much easier. We would definitely come back and ask for her :)
My wife and I have been looking for furniture for our new home for the past few weeks and have visited almost every furniture store in the area. This location was by far the best experience because of their large selection and great customer service. B.J. helped us to create the perfect sectional for our living room and find the bedroom set/mattress that we were after at a great price. If we need to get anything else after we move in, this will be our first stop before looking anywhere else.
Went to Ashley's due to quality products and reputation over the RTG outlet Stephen has great product knowledge and stayed near my budget Will recommend to others
Kimberly was amazing! She gave us our space and didn’t hover us (my pet peeve in furniture stores!) she was helpful, sweet and efficent!
Randy was great and helpful and let us take our time. Not a pushy salesman at all. Ask for him next time you go!
Nicole was the best we couldn't have made it through buying our living room and bed shopping 10 out of 10 for sure
We were greeted at the entrance by Kimberly Evans she was very professional and a pleasure to work with. We went in to by a chair, purchased the chair and were so impressed with Kimberly decided to look at mattresses. Her expertise helped us to decide on a mattress we had been on the fence about. It was a pleasure
We appreciate Laura S. For leading us to exactly what we wanted! She is polite and knowledgable. She helped us find the perfect set for our living room!
We love love love the customer service we receive from our sale rep Ms. Laura. We have her as a rep lol. Mr. Arturo, Ms. Nicole, Ms. Katlyn and Mr. John are awesome as well. They are always ready to assist is and help us. They have wonderful personalities. We love coming here. You guys Rock.
We purchased a beautiful bedroom set with the assistance of our home furnishings expert, Karen Biard. She had exceptional knowledge about all the pieces & this in turn made us feel comfortable with our purchases. The process was seamless & we appreciated Karen’s expertise and the generosity of this store. Look forward to working with Karen in the future!
Will was great to work with and helped me find everything I was looking for. Really one of the best sales person I've worked with.
Will was very helpful! Best sales person ever!
I walked in and everyone was nice. BJ was sweet and immediately told me if i donated $25 i would get 25% off. I eventually found what i liked and he gave me a paper stating it was a certain price and I would get the 25% off. I told him I wanted to pay straight cash and he said he would go to a manager to get me free delivery. I said of course. Minutes passed and I needed to go get extra cash & come back it was a completely different price and $50 delivery fee. I brushed it off because I really wanted the furniture. Something didn’t feel right so I asked about another employee name Kaitlin and she was very sweet. I must add she did not know the price that BJ TELL told me but she worked her magic. Days are going by and I receive a receipt for a different price & I was charged for the whole set of furniture instead of the three pieces I purchased. I’m getting my refund today and I don’t suggest anyone go to BJ TEEL as a salesman because he is a liar and a manipulator. I work hard for my money just like anyone else. If you wanted the sale that bad you should start by telling the truth AND STOP STEALING FROM CUSTOMERS.
Randy, a great salesman. He was patient and thorough in explaining furniture options and pricing. Great to work with him.
Our consultant Laura S. was wonderful in helping us find a new living room set!
Will spent a bunch of time with us and helped us choose a bedroom , living room and kitchen set. Many thanks and well done Will. He is a valuable asset to Ashley.
As we walked in, we were greeted by Nicole. She was super friendly, asked us questions and found exactly what we were looking for. They had many different choices of colors, styles and pieces to choose from. They had great sales and prices that were within our budget. I would highly recommend checking them out!
Kimberly was amazing!
Randy provided excellent customer service. He listened to my daughter who was looking for her first couch. He worked with us and showed us multiple options that fit her needs.
Randy was awesome will do business with Ashley Furniture again.
When you visit Ashley’s, make sure to talk with Randy. He’s great to work with and super friendly.
Arturo was super patient and so eager to resolve our issues. This Ashley store by far has the Best customer service!
We were welcomed as soon as we walked. Karen was a pleasure to work with!
Karen was so helpful!!!😁Not pushy and helpful!!
Laura S. was awesome! She didn't rush us and waited patiently as we shopped. Very informative on what options and savings were available to me. I will definitely be back for all my furniture needs in the future. Paula
Nicole was Friendly and Helpful with not being pushy💕 she made the experience very enjoyable, and I would definitely suggest for others to buy from her!!
Ashley Home store near Smithfield, NC will have my business, ALWAYS!! Very quick process and Nicole Stout was the sales associate that helped us and answered ALL of our questions! She’s probably the reason we bought our furniture from this store, honestly. She made us feel so welcome and let us do our thing and never hovered making us feel pressured to buy anything but close enough by for us to ask our questions , even if it was almost closing time. LOL Thanks for everything Nicole!! We’ll definitely be back in the future!
The best experience in purchasing furniture I have ever had ! Below me, I have purchased my fair share! Please let the young gentleman who worked with me and my daughter was outstanding!
Nicole Stout treated us great. She was very knowledgeable and patient.
Nicole Stout did a fantastic job. She explained everything and answered all our questions. Highly recommend her and Ashley Homestore in Four Oaks!
Laura S. Greeted us with a smile as soon as we walked into Ashley’s. We automatically felt comfortable. She gave us a great deal and a comfortable brand new bed set. She gave us the time we needed and answered all our questions from the beginning to the end. She never pushed us to anything she gave us our time and space and kept checking on us. Thank you so much for making us feel welcomed and walking out happy!
Laura S was wonderful to work with. She was attentive, but not pushy. She gave our family breathing room to think through and make decisions while also being available when we needed her. The manager listened to what we needed and worked with us to make a great deal. We are very pleased with our first Ashley Furniture visit.
Excellent service offered by Kimberly .she was very helpful and patient .. thank you.
We have gone to this Ashley Store multiple times and have worked with BJ. He is Wonderful! Always working with us to get the best for our $$ and it's just an all around wonderful experience. We will continue to go to this Ashley Store and see him for future purchases!!!
Great experience! We were greeted by Laura S. with a friendly smile. Laura guided us and answered any questions we had- but was also very respectful of our space. We picked out our furniture and had completed all finances within an hour! Highly recommend Laura with all your furniture needs 😊
Will was great helping my family find the perfect living room set!
Carolina Reyes was very helpful!
Great products and service. Will Copeland from the Dunn store was helpful, pleasant and gave us wonderful service.
Maria Manno was very professional! No pressure! Great personality!!
Maria Manno was a superb help in my purchase! You’re lucky to have her! I will be back!
Great customer service and very friendly associates. The manager was very nice and helpful.
Beautiful facility and great staff.
Maria made sure we found what we need and got it out the door same day!
Very helpful and explained everything thoroughly to us!
My sales associate was Maria and she is amazing. She addressed all my questions and concerns. She didn't hover and allowed me some space to make my decision. She performed a comfort test with me to find out what I found most comfortable for me.
Will was great with showing everything we were looking for and was was in our budget, very thorough and nice!
Kimberly was amazing. Patient, informative and gave us the best prices possible on a much-needed whole new living room. Our experience at Ashley Furniture in Four Oaks will make us repeat customers for sure.
Nicole was extremely helpful today and saved me a lot of money on my purchase!
Kimberly was an excellent sales associate, she was very professional and had a lot of knowledge about the product I was shopping for
Carolina is great
Kimberly at Ashley Furniture helped us get our son’s new bedroom ordered and got us all the information needed. No hassle, easy experience.
The store has so many great options for all of your furniture needs. Nicole was a great sales person, full of knowledge, and very helpful with matching styles.
First time shopping at Ashley! We found a Dinning tablet set. What we was looking for. And was able to mix match chairs and tables. Which it was good. Also thank you for your help Nicole! We really Appreciate It.
Had a great experience at this location recently. Say hello to Kaitlyn on your next visit! ☺️
BJ and Ofelia were fantastic!!! They were informative about our options They made sure we were taken care off. Thank you both!!!
Nicole was very helpful from greeting us by the door to working out a good price for us. We're very happy
Primera vez que compro aquí y me gustó mucho
We had a great experience with Mrs. Laura S and Mr. Dan at Ashley’s purchasing our new couch. They were very sweet and helpful on all bases. This team made everything happen so easily. Definitely recommend stopping in to see this team at this location.
Muy bonito todo y buenos precios
Had the best experience with Will today. Went in looking for a barstool and he listened and helped me find the perfect stool. Also loved that it was in stock and we took it right home! Thanks Ashley and Will!
“I had a very pleasant experience at Ashley’s Home Store especially services provided by Will. He was nice, helpful and gave excellent customer service. I will visit the store again.
Excellent service offered by Carolina Reyes and the rest of the staff! Definitely recommend this store!!
Natalie has been extremely helpful in the past months with the pur having of furniture for our new home!!
The service we had was amazing. We were greeted right away and helped when needed and not rushed to purchase. Maria was very professional and kind. We would highly recommend.
My visit the Ashley location in Four Corners, NC was great. My initial visit was a shopping for ideas and BJ was great! He gave me space and was timely on checking in with me to see I had any questions. He commuted with me days after my visit to answer all my questions. My return to the store ro make purchase, BJ was with an shopper, but got he got Carolina to assist me, to not keep me waiting. They both were excellent! 👏🏽
Awesome staff and service!
Carolina was amazing—thank you!
The salesperson was very honest and informative on all our options. He worked with us every step of the way to ensure we knew every detail and were comfortable with the sale
We were greeted as soon as we walked in the store which was nice. Kimberly showed us several mattresses. She explained the differences between the mattresses and had us lay on them. She was very knowledgeable and worked with us to get a great mattresses. We even got new pillows and sheets. Thank you Kimberly for all your help.
Laura has been the most fantastic, kind, empathetic, and helpful person I've met in a long time. We are better off for her being here and helping us out. We were unsure of the process, so she made it way better. She went above and beyond over and over to make sure we got the furniture we love, for a reasonable price, and made sure we understood the financing terms. If we could rate her 1,000/5 stars, we would. We will be back soon to get a table as well.
Laura was fantastic! There for us but not pushy! In and out super fast!
Laura was amazing! She helped us pick out our new mattress. Kind, friendly, and just good people.
Great place to buy furniture and Kimberly was a pleasure to work with! Highly recommend!!!
Carolina helped us to get everything that we were looking for. Nice store, nice quality and great financing options 0%apr you can beat that. If you in the market for furniture this is the right place. Ask for Carolina
Maria was absolutely wonderful and knowledgeable when we came in for a couch. She was patient and so very helpful! We appreciated Maria so so so much!!
Laura was amazing! Very welcoming, very accommodating and it was a good experience overall
Drove from Richmond, VA to the store in Four Oaks thinking it was a warehouse, however, Laura provided excellent customer service and support. The staff was wonderful. They did not follow you around upon entering the building. They answered all our questions and were very helpful. I definitely recommend visiting this location if you are buying furniture.
Will, was an outstanding salesman! My husband & I loved the great customer service from Will & the furniture we purchased!
Nicole was great
Nicole done a good job get me approved she is nice person I had a good experience
Will was an awesome HFC! He was able to help us order the couch we'd had our eyes on. He set up delivery and helped make everything quick and easy!
Very professional...Kimberly & Kaitlyn were patient and really listened to our needs. We found exactly what we were looking for.
We were treated like royalty. Kaitlyn & Laura were helpful, insightful, and energetic. We will come back again. Thanks for all your help.
I had a very nice experience at Ashley! Ofelia, and all of the staff were very friendly and helpful! I would recommend checking them out.
The store was amazing! Great selection! Best part was the store associate BJ Teel! He was super patient, knowledgeable and didn’t rush us!! Highly recommend!
I had a wonderful time and marie helped me find a new desk
This was my first visit to the Ashley store in Four Oaks and it was by far a great experience. The staff were friendly and pleasant to interact with. They made sure that we were able to walk away satisfied with our purchase and overall experience.
I have been shopping for a new recliner for a little while. I went to four different Ashley stores….the first three I did not have a great experience with the sales associates that greeted me at the door. The fourth time was the charm……Will, the sales associate that greeted me and then Dan the General Manager made me feel very good about what I was asking for. I didn’t get the price I wanted but I did get a good deal and had a very good experience in the Ashley Homestore in Four Oaks NC. Thank you Will and Dan.
Kaitlyn and the team in Four Oaks were amazing! She resolved my issue in 1 trip. EVERYONE was so friendly and helpful. They made the visit worthwhile! I would definitely come back. 7/18/24 Update: While the team was friendly and helpful during my visit, unfortunately, the issue that I thought was resolved has not been. After leaving several messages, I have yet to receive a return call. Instead, I am sitting with a $600 charge and a $900 store credit in a state that is over 600 miles away. I am sadly disappointed.
Our visit at Ashley Furniture was a very pleasant experience! We were introduced to Will who gave us time to browse and offered his expertise at just the perfect time. Not too pushy and very professional. Highly recommend him! Great prices and many items to select from too! Check them out! The outlet room is worth a look too for reduced prices too! We will be back!
Came in with my family to get a couch and Will helped us out. He was not only trying to get us the best deal but he also is very personal and funny. This store has a really great atmosphere in general.
Awesomeness as always. Nicole....
Nicole helped me get everything good and had patience with me plus she has very good manners.
I took my mother in to shop and was immediately greated by a very pleasant young lady, Kimberly. She asked how could she be of assistance and allowed us to browse. That was much appreciated ( not pushy or hovering as some do). Afterwards we met up with her and she proceeded to be of great assistance to us. BTW, she not only acknowledged my mother, the shopper, but myself as well. Great job Ms. Evans. More to the point, from beginning til the ending she was engaging and completely satisfied my mother's needs. THANKYOU TRULY to Kimberly & Kaitlin for all your help
Ashley Furniture is represented well by Home Furnishings Consultant Ofelia V Gonzalez. My wife and I purchased a sectional sofa and ottoman today and Ofelia gave excellent service, answering questions, sharing helpful info, and giving space when needed! We will certainly be return customers of Ashley Furniture!
Laura S. was an amazing help!!! She helped me and my husband with any questions we had and helped us with the financing she was a joy to work with it!!! We really appreciate everything she did for us when you come ask for Laura!! As first time buyers for furniture she was amazing help!
We had a great experience with Ofelia this week as I needed to purchase a new kitchen table set. She was informative, kind and patient. She did some price matching with the set as the online price was showing less than the store price. She was not overbearing; gave us time to look around and discuss among ourselves. I had visited previously in January and a former employee was very overwhelming, every time I turned around she was standing there. Needless to say, we had a better experience this time and are happy with the purchase!
We went in Ashley in Four Oaks NC with uncertainty of what we wanted. Nicole asked if we wanted help and we were thankful for that. She knew the product inside and out we not once questioned her knowledge she was that good. She answered every question did not rush us and we got what we really wanted. We can’t wait for the delivery. Thank you Nicole for all your kindness and help this weekend.
Kimberly did a fantastic job greeting us, and allowing us to browse and checking on two items for us that weren’t marked😝. We were searching for an inexpensive tv stand for our daughter’s first apartment. We found a clearance one and Kimberly worked with us to load it up today! In and out in 40 minutes! Great sale Kimberly, thank you for our 💰 cash option.
Ofelia was very helpful
Laura met us at the door an was awesome great experience
(Translated by Google) Excellent service and always willing to help me with everything I need if they speak Spanish Ofelia is the best 🎉🎉 (Original) Excelente atención y siempre dispuesta ayudarme en todo lo que necesito si hablan español Ofelia es la mejor 🎉🎉
Thank you Will C. for excellent service. You were helpful in making our mattress purchase.
We had a fantastic experience at Ashley HomeStore! The staff were incredibly nice and helpful throughout our visit. Anytime we showed serious interest in an item, they promptly ran the numbers and explained all the features. Thanks to their assistance, we ended up ordering a reclining couch, a reclining love seat, a kitchen table with chairs, and a kitchen server. The Memorial Day sale initially brought us in, but the excellent customer service and quality products will keep us coming back. Highly recommend!
Kimberly and David were the best. They were very knowledgeable and never pressured us. All the salespeople were very friendly. Would recommend her and Ashley furniture.
Carolina Reyes did a great job assisting us today!
Very friendly and super helpful thank you Carolina reyes
Very friendly service from Carolina. She hooked us up with some beautiful furniture and mattress.
It was great to be able to go into a business establishment and get great customer service. I was unsure about it at first and I really went into the store to get some ideas on how I would like to see my living room but salesman he told me about some of the options they have available and what do know there one just right for me crazy thing is that morning my mom called me and asked did I still want to go to Ashley’s and look around I said no I go some other time but I then said let’s go and I’m so glad that I went thank you Will for doing a great job and Thank you Ashley’s for having a great program.
Nicole was so personable and knowledgeable. She answered every question we had and listened to all of our concerns. We haven't had the best experience at this store in the past, but Nicole gave us the confidence to give it another try. She worked with us and priced matched the online pricing to ensure we got a great deal. She also got our delivery scheduled on a day that worked best for us. She was so easy to work with and not pushy at all. Most of all, we appreciated her honesty. She always gave us truthful answers. We hope our delivery goes as smoothly as the purchase. If you visit, ask for Nicole!
Our salesperson Kimberly was wonderful! She greeted us, explained set up of furniture and gave us space while we shopped. She was knowledgeable about the pieces we picked and let us know of our options for availability and delivery. She made our experience stress free and easy. We look forward to arrival of our new furniture!
Enjoyed the experience, great customer service . Will go back!
Went here tonight with my husband and Nicole helped us and was awesome. She listened to our concerns and answered all of our questions. She was extremely knowledgeable and helpful. I would recommend her and ashley furniture to anyone. We will be back and will love having Nicole help us in the future. She rocks and so does the rest of their team.
Shout out to our sales consultant Nicole S. Nicole was very helpful the day we went in the showroom. Nicole was very knowledgeable, professional and she made our buying experience very pleasant. I would definitely recommend Nicole and Ashley furniture off I-95 between Dunn and Smithfield, NC.
Nicole had excellent customer service. We will be back to buy more furniture there in the future!
We called and spoke with Nicole. She was so helpful on the phone that we drove 45 minutes to the store to see the furniture. Because of Nicole, we are now Ashley Store customers.
Great Deal
Kimberly was the best. Thank you for working with us. Good luck!!
From beginning to end it was a very pleasant experience. Our sales person was personable, helpful and worked with us patiently. Reasonably priced, nice selections and decent shipping timeframe.
Amazing support staff and very easy to setup a order. I would prefer it if I didn't have to sign someone's laptop, just seems sketchy.
Outstanding…. Customer Service Showroom floor Experience
I went into Ashleys 4 times before deciding on the sofas i wanted. I never felt pressured to buy and the sales people were very helpful. The purchase process was easy. I liked the zero percent financing and the protection plan that refunds your money if you don't use it. Good sales for memorial day too
Ofelia was very helpful with helping me select my new sectional.
I really enjoyed my experience at this store. Nicole Stout was very patient in helping me determine the best bed for me.
Maria and Nicole both went above and beyond between helping customize the rooms we were shopping for and breaking down the prices. This location was a wonderful experience.
Will was a great help we told him what style we wanted he took us right to it and help us pick other items to go with it he made it real easy to furniture shop thanks
Furniture looks nice but the quality of the furniture is really bad. They use stables instead of nails and screws. The wood is osb plywood instead of real plywood. We are mid sixty couple and really takes care of couches. We had to fix one of the sections and another we couldn't get it unless we take it all apart. We purchased the sectional 2 years ago and been having problems lately with boards breaking while we are sitting watching TV. Called the store and get a response of bring in the furniture and we would have to play fir the repairs. We have furniture from Big Lots and it's still holding up better and more than half the price.
Ofelia was super helpful any knowledgeable. Highly recommend this Ashley store and Ofelia!
Very helpful first time going had Mrs Carolina R. Help me had a lot stuff choose from a lot different options recommend to go
We went in to purchase a couch and love seat with recliners. Nicole was our sales person. Nicole was very helpful and was able to answer all of our questions. Definitely will be recommending to our friends
Nicole Stout was so knowledgeable, kind, and super helpful! She made our shopping experience so quick and easy.
I went into Ashley to “just look”. Kimberly met me at the door and told me her name and said she’d be around if I needed any help. She checked in with me occasionally but never was pushy. In the end she spent quite a bit of time searching the store and the website to find exactly what I was looking for and made my first experience with Ashley very pleasant. It was only her 5th day working! The manager was very nice as well and worked with me on pricing. I walked out with a bedroom set and dining set. I will shop there again. Thanks, Kimberly for a wonderful shopping experience.
I was pleasantly greeted by Will and he listened to what I was looking and my reasoning. He went overboard to help me find what I wanted and to get a satisfactory delivery date. If delivery goes this smoothly, I will be impressed. I highly recommend Ashley Home Store in Four Oaks. Ask for Will as he seems to care about what you want and went above & beyond to provide quality service.
Nicole did a great job helping with a new mattress!
Had a wonderful experience purchasing my new couch set! BJ made it easy and quick. He was very knowledgeable and made sure I received all the discounts I could qualify for to bring the price down to my budget. Ask for BJ when you go and he will hook you up!
I received the best customer service from Maria M. Maria exemplifies customer service excellence as soon as you enter the store until your exit. If you’re looking for great customer service please ask for Maria. You won’t be disappointed. Ulanda J
Shopping at this store was a great experience. Laura was a joy to work with. She gave us great advice and answered every question we had and gave us time for us to make a decision. Would recommend shopping here.
Very comforting atmosphere. A nice change of pace from the usual slow tone other furniture stores can feel, the staff are energetic and very friendly. Would recommend for any furniture business for all!
Maria and the rest of the staff at Ashley Furniture were so helpful. We found two beautiful pieces at an amazing price. Happy camper here! Will be coming back for future purchases!
Will is the best sales person in the world! He was friendly and extremely helpful!
Nicole immediately greeted us she took showed us exactly what we came looking for so happy with our purchase THANK YALL!!
Laura S. was awesome! Go see her for a hassle free experience!
Will took time to listen to what we were looking for and offered several recommendations. Although we ended up purchasing the same item we were looking at online it was worth the trip to meet Will and give them our business.
We had a great experience at the store in Four Oaks, NC. Nicole was very helpful and we found the perfect sofas! The delivery was smooth and professional. Thanks! Highly recommend!
My husband and I stopped in to look around. We are about to buy a house and we are getting new living room and dinning room furniture once we move. Everyone we met were so nice especially Kaitlyn and Laura they are truly a blessing to the company!! When we are ready to buy I know who I am going to!!
Came to this place as it was highly recommended by a friend of mine who came before for their furniture needs. Immediately as I walked in, we were greeted by kind and welcoming staff. They also helped me by showing me different options for what I was looking for. Then I was finally able to make a purchase and overall, the staff were incredibly helpful. Definitely highly recommend this place for all your furniture needs. Absolutely amazing team and will definitely be back!!!
I am very pleased with the service I received. Nicole S. Was my salesperson and her customer service was exceptional. She was very polite, knowledgeable and helpful. She is an asset to this company.
Our consultant at the Four Oaks Ashley Furniture store was great! She wasn't pushy and allowed us time to browse and make decisions. She was knowledgeable about the products and also helped us narrow down which mattress was best for us by asking the right questions. Thank you Nicole for all your assistance.
Well organized and clean store and great customer service, the associate was friendly and helpful. The delivery fee is alittle pricy but our overall experience was great.
Walk in the door and was immediately greeted by a great and welcoming staff. Will took lead asked a few questions as to what brought me in than showed me around and different options. After showing me my many options he gave me some space to look around and make a decision. Once I had made a decision he graciously looked to see if it was in stock and how soon it was available. He made the whole process from start to finish easy and relatively painless, well until I actually had to swipe my card and pay for it anyways. And my girl Kaitlin came in clutch with dog treats to give to my dog and occupy her as I was checking out. Great team and great atmosphere thank you!!
Good service very helpful minimal amount of time spent getting this did.price could be a Lil better
The furniture expert named Will was very helpful and had a genuine friendly disposition. Quality furniture should always be accompanied with quality customer service.
Just wanted to give a shout out to Will C. for his great customer service with a recent purchase I made.
Nicole is the bomb! She took care of me big time. She listened and she was very informative. Help me make a lot of decisions. Definitely needs a raise!
Great service from service person Nicole Stout. Great discount after donation to charity.
Excellent customer service with salespeople named BJ. He was super helpful, very patient and made our decision to purchase furniture very easy! Definitely recommend BJ!
If you need to find anything or have any questions, ask for Laura. She was the absolute best!!
Well was nice very professional to me by my hand and help me get what I wanted for my child if I have to if I recommend somebody I would recommend him outstanding person
BJ was polite and professional with a great sense of humor. He helped us find exactly what we needed. Arranged for payment. Set up the pickup and got us out the door efficiently. It was the perfect combination of service and friendliness you want. Thanks BJ!
Nathalia Cruz was so helpful thank you for helping us get our dresser!!!
Walked in looking for a rug and Nicole was extremely helpful! We found the perfect table instead! I’ll be back!
Ms. Nathalia was helpfull and show me around the shop to find the furniture I was looking for. She is customer service oriented. Thank you!
BJ was very helpful and nice.
Nathalia Cruz did a great job! Very kind! Got me discounts and made sure she explained everything thoroughly so that I understood everything that would be happening! As a first time buyer I really appreciate that! Great job! I will definitely be back!
Absolutely love this Ashley store! Nicole helped us out tremendously! She was so patient with all of our questions. Long story short-we got the exact furniture we wanted and Nicole made it so easy! Highly recommend this store and Nicole!
Laura S. Is the best. Helped wirh everything and was super patient as we kept adding stuff as she was inputting items into the computer!
Laura S was the best. Helpful and professional start to finish !
Nicole was very helpful! We are happy with our purchase.
Nicole was amazing and so helpful as we were deciding on a couch. She was friendly, knowledgeable, and we had such a easy experience with our purchase
Ofelia helped us today, and she was wonderful to work with. Super helpful and knowledgeable. Great experience!
Excellent customer service, Will worked with us and found what we were looking for and got us great pricing. We will be back for future purchases.
Nathalie Cruz was very helpful and professional. Highly recommend her as a sales lady, she is GREAT!
Kaitlyn Morgan was extremely helpful. My transaction was quick and easy. Highly recommend
We spend four hours looking at furniture for our new house. BJ assisted us and answered all our questions. He is funny, insightful, and knowledgeable. Ashley's furniture has an excellent selection and affordable prices. Definitely ask for BJ when you visit.
Nathalia was very respectful and very helpful
Nathalia , great service provider, very professional and helpful
# 1 Sales Lady! Excellent! Carolina
We had a great experience buying furniture Carolina Kaitlyn, and Nicole are fantastic. Would always want to work with them.
Thank you Carolina, Kaitlyn, Laura, & Nicole for all of your help and kindness! You guys are the best!
We love this store! Everyone at this store is amazing and helpful! Today Kaitlyn, Carolina, & Nicole went out of their way to help us. They always treat us like family! These girls make a great team!
Nathalia helped me and my wife today!! She was so nice and helpful!
Nathalia C. Was very helpful and professional!! We will be going back!!
BJ was a very helpful salesman, since the moment that we walked in till we left! He was very friendly and guided through all the questions we had :)
Laura was so helpful when it came to us buying out bed and mattresses ,very nice and polite awesome service will always go back for her service
We weren’t sure what we wanted and spent a lot of time in the store, even having to come back the next day to see if we needed to make any changes to our order. Will was very patient and helpful and we ended up getting exactly what we were looking for.
(Translated by Google) Nathalia, very good customer service, helped me with everything I needed, very good saleswoman, I recommend her to anyone who goes to the store (Original) Nathalia muy buen customer service me ayudo en todo lo que necesitaba muy buena vendedora la recomiendo para el que valla a la tienda
(Translated by Google) Natalia assisted us very kindly and is an excellent salesperson and clarified all our doubts and we were very satisfied. Thank you very much. (Original) Natalia nos atendió muy amablemente y es una excelente vendedora y nos aclaró todas las dudas y quedamos muy satisfechos muchas gracias
We have been looking for the perfect accent chairs for our living room for a long time and we finally found them! We had a great experience. BJ greeted us as soon as we walked in and helped us explore all of our options and he went out of his way to make sure we were satisfied. I Would definitely recommend shopping here for furniture.
Nicole was amazing very knowledgeable and patient while assisting me and my wife with our new furniture
Nicole was extremely helpful and knowledgeable with the different pieces of furniture we looked at. She was very pleasant to work with. Highly recommend her!
I spent a hour just looking about and say many options, thanks to nathalia. Shen help me decide and gave outstanding customer service. I highly recommend coming to this outlet and ask for nathalia
(Translated by Google) This is my first time in this store. Every day I pass by here to go to work, and this time I decided to go in, I am super grateful to Ofelia, she helped us a lot 🙂 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ for her I can give it many stars but it wouldn't end 😉😇 🙏🏼 Thank you so much for everything Ofelia 🙏🏼 (Original) Es mi primera vez que entro a esta tienda Todos los días paso por aquí para ir a mi trabajo , i esta vez desidi entrar, Estoy súper agradecida con Ofelia ella nos ayudó mucho 🙂 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ para ella Puedo darle muchas estrellas pero, no acabaría 😉😇 🙏🏼 Mil gracias por todo Ofelia 🙏🏼
Nicole was such a great help. We told her what we were looking for and she took us right to what we ended up purchasing. The whole process was so easy.
Nicole is the best! She was kind and extremely helpful! I purchased for bar stools and two couches. The furniture the sell is high quality and sturdy for reasonable prices compared to the other furniture stores. I highly recommend them!
Nicole was Extremely helpful fast and explained everything very clearly
I love Ashley furniture. My entente home is furniture with Ashley furniture, so this is nothing against the company. But the service I received today was below Ashley furniture standards . I felt discriminated against because I was from out of town.
Our experience was awesome! From the moment we walked in our salesman, Will, worked really hard to help us find what we were looking for and even harder to get us a great deal on our purchase. We truly appreciate Will’s patience and professionalism. Ask for Will if you decide to shop at Ashley’s. You won’t regret it.
Very helpful! Enjoyed the experience! Excellent furniture to choose from!
Nathalia Cruz gave excellent customer service today on the purchase of an exchange for previously purchased furniture. Thanks Nathalia!
Ended up buying a sofa we love with help from Nicole. She answered my 5,000 questions and never made me feel pressured. I had two young children with me and she gave me space to shop while checking in to see if I needed any help. The team that works in warehouse was amazing when they helped us load the sofa onto the trailer. Our overall experience was wonderful and I highly recommend.
Nathalia was awesome!
Will Copeland is a great salesman. Will was very knowledgeable and professional. Thank you Will for all your help.
I have purchased furniture from many places and this is by far, the best place to deal with. Ofiela was exceptional and made my out of town purchase very simple and easy, with just a phone call. I will definitely be back to work with her again.
We were greeted by Carolina Reyes at Ashley Home Store in Four Oaks NC She was very professional and knowledgeable of their products and spent time in assisting us with a furniture purchase.
It was great !!! They had exactly what I wanted !!! Purchased my sofa on Friday and it was delivered on following Tuesday and the delivery guys were there 45 min before my scheduled time began and that was awesome !! Made my day easier by not having to sit around and wait for them!! Delivery guys were courteous and had great attitudes about their job !! So my experience was GREAT all the way around 👍👍👍👍👍Will shop there again
The whole staff was very helpful and respectful I couldn't have had a better experience I'm going back to look for a new mattress thank you again for all of the help and advice you gave
First time buying furniture from Ashley Furniture and we have to say that Will Copeland was a great salesman. We went last Saturday looking for a living room set and we left and didn’t buy anything because we wanted to look around. He didn’t pressure us into buying. We came back yesterday ready to buy and he greeted us at the door. His manager was also very helpful and made sure that we were happy with our purchase. I will definitely refer them. Overall, great shopping experience because of them. On a side note, I will have to mention Holly White from Fayetteville store who also helped us in making a final decision. She was very humble in recognizing that Will helped us first and recommended going back to him, since he was our first salesman.
Had a great shopping experience with BJ
Great service today from Nicole. Best customer service I've seen in years. She wasn't to pushy or stalkerish . She gave me the lay out of the store, then gave me time to browse. She worked hard to get me the items and prices I wanted with my cheap self. I also got living room set and rug that's not pictured
We found a couple great items on their discounted floor and are looking forward to going back for more. Will Copeland was a great help. He listened well to what we were looking for and had many suggestions.
Traveling home from FL and stopped in to look. Will was fantastic and his product knowledge helped us decide on a new mattress. Thank you Will.
Will was Very helpful today. Would work with him anytime!!
Laura S was great... Very friendly and professional. She answered all our questions about our new furniture and made us feel at home..Thanks again Laura..Spin that wheel girl!! PS "the recliner with with gangsta lean"
Laura was fantastic to deal with. She answered any and all questions . She made the whole process smooth and enjoyable.
Nicole Stout at the Four Oaks store has been wonderful. I will buy especially from her in the future. She has been so helpful and responds immediately when I have questions. I’m furnishing an entire house and she has kept track of the items I’m interested in. She’s a keeper!!
Nicole and Ben were very attentive sales representatives. They were helpful and made suggestions.
Nicole helped us find our sectional to fit our family. She was great at giving us space to discuss what we liked and didn’t like. She also knew the fabrics well and what would work well with dogs and kids versus what might tear easier. She was helpful and when we go back to buy furniture in the future we will be asking for her assistance!
Will did a great job. Very knowledgeable and helpful through the process. Thanks Will Copeland for a great experience.
Nicole was awesome. So patient with me 😁
Nathalia very helpful! Can't wait for our new furniture!
BJ is extremely easy to work with and very smart about all the stock!
BJ is absolutely splendid and helped me and my Grammy speedily and she’s leaving very happy!
We recently purchased new living room furniture. Our sales rep, Nicole, was wonderful. We told her what we were looking for, and she nailed it! She was knowledgeable, efficient, and very pleasant to work with. We are repeat Ashley customers, and we would definitely buy from Nicole and Ashley in the future.
Nicole was amazing!!! She was extremely patient and informative on every piece of furniture. Good thing, because my husband was all over the place. She got us exactly what we were looking for and got us scheduled for delivery - can hardly wait to see it in our house. Thank you so much Nicole.
Will was great at helping my husband and I find a specific buffet for our dining room. We found one in the clearance area that fit exactly what we needed. Will made sure that we knew the reasons it was in the clearance area and was very transparent, so we knew exactly what we were buying. This was great because if he had not, I might not have noticed the defect. He was very personable, friendly, and easy to work with. I love this location. The showroom has tons of options to chose from and everyone that we've worked with there has always been very friendly and helpful.
Laura S. was very knowledgeable and helpful to our needs. Thank you, Laura
My husband and I was in the store this past weekend for about 2hrs. We were greeted by a sale person Nicole who was great. She aloud us to switch around the different end tables, lamps and other things. This was our second purchase from this Ashley Store.
Nicole was very helpful I got the bed I wanted for the price I wanted as well she went above and beyond to make sure I was satisfied with the service and did everything to help me find what was the best fit for me
Today I walked into Ashley Homestore in Four Oaks, NC and I was immediately greeted by Will. He was so friendly and helpful, that I purchased everything I needed plus more. Go and check him out, you will be happy you did.
Will is his name great customer service is his claim. He was outstanding! Assured my return for future purchases, dedicated!
Ms.Carolina was so helpful when purchasing my home living room and dining room set. She listened to exactly what I wanted and she definitely made everything fit within my budget. Please ask for Carolina when you come to shop at Ashley’s at Four Oaks. Great Costumer service !
BJ at Ashley Furniture in Four Oaks was super friendly and helpful!
The gentleman that helped me, BJ, was kind and patient with my every need. This experience was easy and took the stress of buying off me.
Will and Nicole were great to work with. They helped with my purchase tremendously. A great asset to your business. Thank you!
My daughter was looking for furniture and BJ helped us when we came in the store. He was very respectful, helpful, and polite. I would recommend BJ to anyone that is in the market for furniture.
BJ did an awesome job with helping me look for my furniture. He was very patient and showed me many options. I walked out the store with a great deal and brand new furniture.
Great experience shopping for a mattress! Will took care of us from the moment we walked into the door but wasn't over pressuring us to make a purchase. If you're looking for a great experience, ask for Will!!!!
Carolina Reyes was a great saleswoman she greeted me when came into the store. She told me to let her know if I had any questions. She did not pressure me to buy particular sofa, just gave the facts on each item and allowed me to decide. She offered 0 interest financing and she was very helpful with my purchase.
I purchased a love seat and specifically stated that the only time I could take delivery would be on Tuesday or Thursday because I have Dialysis on Monday Wednesday and Friday. This company FLAT OUT LIED to me. My purchase order shows a delivery date of 02/06/24 which is a TUESDAY. I called to confirm now I am being told that they don't deliver on Tuesdays or Thursdays. If you want to be LIED to go to this store Just like a SLEEZY USED CAR SALESMAN you will get the Royal Shaft. I spoke with the GM He didn't care that the Lie and run their Business by LYING to Customers. I can cancel with a Restocking Fee. If you want Terrible Service and Want to be Lied to Definitely Shop Here.
We had a great experience with the sale consultant Ashley Weaver. She was very patient with us and took the time out to understand what we were looking for. Can't wait for our new set to be delivered.
Nicole in four oaks was amazing!!!!
I purchased a love seat and specifically stated that the only time I could take delivery would be on Tuesday or Thursday because I have Dialysis on Monday Wednesday and Friday. This company FLAT OUT LIED to me. My purchase order shows a delivery date of 02/06/24 which is a TUESDAY. I called to confirm now I am being told that they don't deliver on Tuesdays or Thursdays. If you want to be LIED to go to this store Just like a SLEEZY USED CAR SALESMAN you will get the Royal Shaft. I spoke with the GM He didn't care that they Lie and run their Business by LYING to Customers. I can cancel with a Restocking Fee. If you want Terrible Service and Want to br Lied to Definitely Shop Here.
Went in looking a new bedroom suite for my son and couldn’t have been assisted by anyone better! Thank you so much Ofelia for answering all my questions! You were extremely helpful & kind! Very happy with my purchase that will be delivered next week! 😁
Laura S. Is absolutely amazing. Today my Mom and I went shopping for some replacement furniture for her house. I dropped my Mom closet to the front door because she uses a walking cane. After parking and securing my vehicle, my Mom was already welcomed and greeted inside the warm store. Laura took immediate attention to our need and grabbed my Mom a loaner wheelchair. Walking in the store and seeing my Mom seated, let me know I was in the right place with the right representative. Laura S, was patient with her, she was very knowledgeable of the products. She was very professional. Laura truly save our Day. We are so excited and will be making furniture purchases through Laura in the near future. Thank you Laura for your consideration, my Mom is my world and you helped her so this review is for YOUR hard work, dedication and compassion for helping especially, my elderly Mom today.. ❤️❤️❤️
We bought 2 sofas from here and even though we took our time to make a final decision BJ was very patient and did a great job keeping us informed on what worked best for our place. We even got our sofas delivered a week earlier than expected! Will definitely come back here
Carolina and Nicole were flawless. We found a barrel chair online and went to see if they had it in the store. They checked for us, gave us our options, price matched the online price and we left with our chair! It was so easy and everyone at Ashley was friendly and helpful.
We were helped by Nicole. She was very friendly and knowledgeable. Very patient with all our questions and gave us all available options for what we were looking for
Carolina Reyes is awesome! Easy to work with and great at offering suggestions
Nicole was awesome. Super helpful efficient organized and really knew her stuff.
Thanks for being so helpful
I would like to thank Nicole from the Four Oaks store. She made sure our transition went smoothly and had my husband in and out. Her customer service skills were top notch. Thank you Nicole. We look forward to coming back.
Had a really great experience service BJ was awesome!!
Ashley did a very good job laying out the details and explaining how the pricing works. Overall, she made the shopping experience much easier for me and my family.
Laura was super nice and helpful. She made the experience hassle free and didn't try to force us into anything.
Carolina Reyes is the best furniture consultant we have ever worked with.
Nathalia did a great job at assisting me & my grandmothers needs/wants , the best customer service i’ve ever experienced!
Had a great experience picking out a new bedroom set. Nicole was very informative and helpful.
Nicole made us feel welcomed and at home. Very customer service oriented.
BJ was a 20 on a scale of 1-10. He helped us pick out our furniture and found a price to fit our budget. He is the best salesperson I have EVER worked with. If you go to Ashley Furniture ask for BJ!
Our salesman Barry was very professional and service oriented. Great representative of the store. We plan to go back and buy more furniture from him
Nathalie was such a great help. Good service.
B.J was the salesman and he was very patient and very helpful with me during the search for my purchase.
Laura S and Catalina were awesome today as we were shopping for furniture! Great customer service!
Nathalia was amazing! So helpful and kind! Really had a good shopping experience at Ashley!
Ashley @ Ashley furniture was very helpful & great with assisting us in purchasing many pieces for our home!!! We will definitely contact Ashley in future purchases!!!!!!! Thank you Ashley (sales associate).
I bought my mattress from here Laura Scott was very helpful and attentive to my needs, she even priced match the mattress I had been eyeing on their website! I would definitely recommend coming here if you’re ever in need of any furniture. Thank you for everything!
Laura was very friendly & informative. Helping us to get what we wanted.
Great sales lady and handled us with professional support.
Shout out to Nicole for her great customer service today! My husband and I appreciate you taking the time to help us!
Nicole went far and beyond to assist us. Very friendly and professional.
Excellent service from Nicole! So helpful and the entire staff very friendly. Great selection of furniture.
Will always does an amazing job for us. We recommend you use or ask for Will when you get to the Four Oaks location.
BJ was a huge help. He took his time going around the store to help us find the right size loveseat that would work for our space. Ask for BJ when you come to Ashley.
Ofelia was awesome! The store had great selections. Ofelia, the sales rep was like being with a friend- no pressure just answered questions, took us to see the things we wanted to and was very patient with taking care of everything from financing to future options. Again- great store - tons of beautiful furniture options. Overall great experience!!
We went to the store yesterday we had an awesome sales rep Carolina. She was very professional and answered all of our questions. We didn’t purchase at this tme due to us buying a home. We will most definitely come back to this location. If you need furniture please ask for Carolina.
Great service and Mr will was very knowledgeable about the items in the store. Our purchase was easy to complete.
Mrs. Carolina Reyes was great from the time she greeted us at the door to the time we finished our transaction. She was beyond helpful. I highly recommend Mrs. Reyes for all your Ashley Furniture needs. Customer service like this is hard to find these days. Thank you Mrs. Carolina Reyes!
Of Elia did a wonderful job, very knowledgeable and polite...we will be back to purchase more
Laura S. was wonderful to work with. She was so personable and knowledgable of all the items in the showroom. My daughter referred me to her and I will definitely be back for any furniture needs.
Laura S met us at the door with a smile and was extremely helpful and nice to work with. Looking forward to our next sofa delivery.
Ms. Laura was awesome to work with!
As a loyal Ashley customers, we recently returned to purchase furniture for our new home. We received excellent customer service from Will! Highly recommend him and this store!!
Outstanding products and great service from Will! Call and ask for Will!
I've been stopping by Ashley's outlet for about 2 months driving to and from Virginia looking for some deals on great furniture. Nicole always been patient with me. Yesterday I finally found the item I wanted and she made the transaction smooth and joyful. Thanks Nicole ☺️
The wife and I shopped around for a sofa this weekend and found the best deal at Ashley's !! The salesman BJ was a big help and didn't crowd or pressure us at all, which we appreciated !!
We have driven by this Ashley store many times while traveling South and North on I-95 and have always wanted to stop and shop. We finally had the chance to visit the showroom and was not disappointed. It’s a huge space packed with tons of furniture! The workers did not follow us around as we walked through the store, but did greet us and answer all our questions. I loved the fact that we did not feel pushed to buy and had time to discuss privately without someone standing right over us. Will helped us with the purchase of our sectional, was super friendly and knowledgeable, while doing a fantastic job!
Ashley furniture is a joke. Ive called, left several reviews!. I need a manager to reach out asap!!! 1. I initially was told they did not know when my furniture would be delivered AFTER I purchased it right before Thanksgiving. It ended up being delivered by the most unprofessional men Ive ever encountered while conducting business, who smudged and dirtied our furniture after REFUSING gloves that my husband offered since our furniture was very light! There were red smudges which the said was from their dirty blanket!! Other smudges from their dirty hands! Ashley offered to have someone come out to replace fabric in a couple weeks! We didn't have a couple weeks as we ordered furniture for our out of town Thanksgiving guests. They then offered a check if we would clean the furniture. We agreed... and patiently waited for our check. This was Nov 2023! We are now at Jan 2024 and no check or no call!!! I call them and they tell me the person I spoke with in Nov was not authorized to issue/offer check!! She was rube and short, btw!! I then asked for manager, who answered like she was asleep!! I 200% beleive she was napping. Very unprofessional, blah, no customer service at all. She told me she would have my check processed, but she did not know when. I asked her if I could speak to someone who could tell me when I would receive my check, SHE TOLD ME NO, that she was the corporate manager and that there was NO ONE ELSE AT ASHLEY FURNITURE THAT i could speak to thats why they sent me to a corporate manager. She told me the conversation was recorded so I didnt need to speak with anyone else, since she promised to call me the next day with updates on when I'll receive my check. Guess what?!! THE CORPORATE MANAGER AT ASHLEY NEVER CALLED ME BACK. This was 4 days ago!!!! I need someone to send my check. I need to speak with a real manger and I will be filing as many complaints as I possibly can!!
Great experience and B.J. was extremely helpful and no high pressure. Great service and very friendly. We can’t wait to get our new furniture delivered.
I don’t give 5 stars often, but our experience at Ashley Furniture in Dunn, NC with Will was outstanding! Full transparency - My wife and I went to Rooms2Go earlier in the day looking for the same thing we looked for at Ashley - a mattress and a living room set. At R2G, a seemingly nice gentleman greeted us at the door, asked what we were looking for, and for our entire visit followed us around. He hovered over us, talking over us, answering questions I asked directly to my wife instead of allowing us a little space. At Ashley, Will’s customer service immediately blew us out of the water. He asked what we were shopping for, showed us some mattress options (as he previously explained that he was a Sleep Expert), and then allowed my wife and I some time to browse living room furniture without the pressure of being chained to a salesman for the entire visit. After a while, Will found us to check on us, brought us water, answered probably a hundred questions and ultimately helped us through our entire process of purchase. We will, without a shadow of doubt, be returning customers thanks to Will and his teams hospitality!
Will is the real deal! He was super helpful, knowledgeable, and got us what we needed. We WILL be back!
I went to Ashley looking for a specific chair for my man cave and i was greeted by Ebony. Man, she was a gem! She was so sweet and her style is incredible! I didn't find what I was looking for but Ebony really took her time in showing me different options that Ashley offered. She was so knowledgeable of the product. I was super impressed. I know where i'm coming and who i'm asking to see for all my other furniture needs. When you walk into the store, ASK FOR EBONY!
First time shopping at the location.we had been to 3 other stores prior to coming here When we arrived we were created by Nicole she showed us the area of the type of couches we were looking for. Gave us a bit of pricing info and left us alone to shop, I love Ashley because they don’t hound you, they just let you shop She checked up with us after a few minutes answered a few questions. We ended up buying a beautiful new couch. Nicole was so helpful would highly recommend this store! Will up date review once we see how delivery goes! Thanks Nicole for a great experience in your store!
Our salesperson Ashley was Super to work with!!!
Nicole was very knowledgeable and professional great experience purchased a couch today looking forward to receiving
BJ was awesome! Loved his ability to play along with our quirky customer interactions. Will definitely be back to see him next time!
I cannot say enough how much I appreciate my experience today at Ashley Furniture! BJ helped us on the floor today, and he was AMAZING! He was professional but also so much fun. He didn’t pressure us on purchases but he was very informative for us. We made some jokes and he joked back with us in an instance, he just flowed so well with us! He worked hard to answer all of our questions and make us feel right at home. We found a pricing difference between Ashley online and the store pricing and he was very quick to help us and price match the Ashley online price. During our checkout, Mercedes helped us, and she was absolutely amazing! She also made us feel just like family. Thank you BJ for all of your help today, we had a blast with you today (even my husband who hates furniture shopping had fun) and thank you Mercedes for your professionalism and patience with our complicated check out! Thank you to Ashley Furniture as well for employing such great people!
Ofelia was terrific! Thank you!
Our sales lady was the best! The whole team was super friendly and helpful. I would definitely recommend this store if you are shopping for furniture.
Carolina Reyes was super helpful at Ashley Homestore. She showed us recliners that would complement our couch selection to complete our living room look. She was kind and courteous and not pushy at all. We are thankful for her insight and patience while we made our final decisions. Excellent experience!
We had a great experience. Will Copeland was the best along with the other staff. It was well worth the ride to deal with someone not rushing you and care about our decisions!! I would definitely go back!! By far the best Ashley Homestore!!
I just want to say this Ashley store should be happy to have BJ as one of their sales associates- because he was amazing , not only was he helpful with our purchase but was very enjoyable being able to communicate with him and answered all our questions truthfully 😊🎉 if you all come in to buy furniture make sure to ask for BJ his customer service is extraordinary and knowledgeable!!
Worked with Nicole for my experience and she was so easy to work with. Excellent experience in every way. Lots of furniture options. Excellent experience in every way. Lots of furniture options. Nicole was knowledgeable, friendly, respectful and very patient. She paid attention to what was important to us and gave us great advice. We found the perfect set of furniture. Highly recommend.
Ms Laura was the best! She made sure to make us happy with our purchase. She made conversation and made us comfortable with the decision of our purchase. We walked into the store and she was the first one to welcome us in. Laura seen that we were just looking and stepped in to do her great work! Her personality was also great for us and that is what help set the tone of the overall purchase. Not only did she know the products she was very informative about a lot of the brands and why they’re worth the money. Glad to see why her picture is in the middle of the wall! She sets the tone for that location and her coworkers love her!
The day we purchased our furniture Ofelia was very helpful and gave us great customer service. She really took the time to answer all our questions on a professional level. Thank you so Ofelia for your service. After we received our living room set..Very disappointed that once we received the furniture it was hard as a brick Ofelia communicated with us that we have 3 days to return. We called on the 3 rd day to return and we found out they don’t allow returns. I was waiting on the phone and Ofelia, and her store managers had me waiting and never got back on the phone. I call customer service and I was assured that someone from higher up will contact me and I never received a phone call. So disappointed in Ashley’s home store. Our set cost over $3500 with the warranty and we get use it!
Laura Scott was very helpful and worked hard for us!
Our sales person was BJ. He was very knowledgeable about couches which we were looking to purchase. He worked diligently to resolve a finance issue which arose. He consulted with the store GM for authority to resolve the problem and then went on to contact the bank to secure a -0-% loan for us which made our payments very budget friendly. His hard work, perseverance, and friendly manner made for a very enjoyable purchase experience and helped us secure the exact couch we wanted! Bravo, BJ! Job well done, you have made us very satisfied customers.
My parents and I were looking for two loveseats for our smaller living space. Thank you BJ the process was easy and enjoyable! We found the perfect fit for our home.
Very impressed with this years designs and selections. BJ was very knowledgeable and helpful. We will definitely be returning customers!
Laura, Nicole, and BJ helped me 3 days in a row and are wonderful. I will definitely be going back! Their customer service was on point, the store was clean, and they had a large selection. Highly recommend.
Wonderful service!! Laura Scott got us in and out and she was so great in helping us get everything we needed!
Great place, went above and beyond. Mercedes and Laura did amazing
Ashley was very friendly and knowledgeable about the furniture. She worked with us to get the best deal available on our love seat. It was a pleasure dealing with her. I like the quality of the furniture at this store over other stores we visited.
Great place to shop. Very helpful
I was lied to about the Diamond Care Protection Plan by our salesman (I have the salesman name if needed) and have been given the run around for MONTHS trying to get a refund after being lied to..to no avail. No one is able to help with any issues I have, whether it’s from Ashley or Diamond Care. Extremely disappointing. Would not recommend this location for furniture purchases.
Nicole was outstanding and most helpful.
It was great. I love that you can roam and enjoy checking out furniture and not be hounded by a sales person. Of course, they're there if you have any questions about the furniture. I got lucky and found accessories on sale while looking for a new couch. Thank you.
Highly recommend Ashley furniture. Will Copeland was super and assisted us through the entire purchasing process. He was so professional and patient while we decided on what fit was best for us. We will definitely shop their again.
We came in hoping to see what they had in stock and hopefully any deals. Nicole was very prompt to offer help and let us know where to look with the layout of the store. When I had a question she was nearby ready to help and was accommodating with our concerns. In the end we found a couch and loveseat deal we were extremely happy with and happy with the price which luckily was an early Black Friday doorbuster deal. The payment process was very easy and scheduling as well. They sent out various communications of delivery confirmation which was helpful. The delivery team was very friendly and provided a reasonable time window of when to expect them. Once here they were quick, careful, and more than happy to help me move a few pieces to have the perfect layout. They cleaned up everything and made it a very easy process. I would recommend taking a look at what they offer, Ashley furniture is known to be a little pricier than other stores but they also run a lot of offers which is helpful. They also had a good amount of clearance options in the back to choose from so definitely look at that. They also offer a military discount so if it applies make sure to ask! Thank you Nicole and the rest of the staff for making our first couch purchase a breeze.
If you’re looking for a non pressured experience & someone willing to work for you then make sure to see Ofelia. She is probably the BEST salesperson I’ve ever had the pleasure of working with. She was so patient as we weighed our options and allowed us the space to look around. She made the process seamless! We are so excited for our beautiful furniture! She wasn’t lying when she said their quality was higher than other box stores! To add that the rest of the team were so not competitive like you see at many places, they have that family quality so you know whomever greets you, you’ll be taken care of!
Nicole was very patient, kind, and incredibly knowledgeable about the stores stock. She patiently explained the process and showed us around. We had a bad furniture shopping experience from a different store, and she managed to turn our mood right around! Would highly recommend her to anyone looking for new furniture for their house.
Will is a great salesman. Very professional. He helped us find the perfect mattress. I would highly recommend him
My husband and I were looking for a new recliner couch and love seat. After hours of searching we found the perfect set. The overall experience at the Ashley store was wonderful and our sales associate Ashley was very attentive to our needs and what we were looking for. With an added little note their delivery service were very professional, and caring with the set up in our home.
I would have rated this store less if I was able to. We visited the store right before closing on 12/08. The two ladies there had zero customer service. We had a question and rather than coming to acknowledge the lady streamed her answer across the store. This store desperately needs customer service training.
I visited Ashley store yesterday after work and was unsure on what to buy. Nicole S. was so helpful in everything. She took get time and showed me around the whole store looking for the right furniture I was looking for. I only wanted a living room set but after Nicole help I also brought a new kitchen table set. I am so pleased with everything. She was very friendly and waited on me to decide on what I wanted with time. Very patient. If you ever need help there ask for Nicole. Thanks for everything
Ashley and Laura were so helpful!
Ashley was patient and helped us get the exact furniture we were looking for. We had been to several other furniture stores and was unable to find the exact pieces of furniture we were looking for. Ashley took us to the type of furniture we were looking and the exact color we wanted. She worked with us to we got everything finalized.
Ofelia was extremely accommodating while we found our furnishings for multiple rooms in our new home! She was eager to help with a smile on her face and made sure she gave us the best answers and suggestions which made the process smooth and easy. She was committed to us leaving happy and satisfied! Thank you Ofelia at Ashley Homestore of Four Oaks!
We just had the best experience purchasing our couch and recliner. Laura was fantastic. The GM, Darko has a great set of employees working there. They were friendly and engaging. You could tell they enjoyed working there. It was stress free. No one was pushy at all. We could have went to a location much closer to our house. I am glad we decided against it and took the longer drive. 100% worth it! They have two customers for life!
Great experience. Carolina helped us and she was friendly, very helpful, and professional. She did not pressure us into any purchase. I highly recommend Ashley furniture.
Laura was great!!!!
I went into your store to purchase furniture for my new home. Nathalia was there and super helpful in helping me pick out each piece. She followed up and made sure the delivery process went smoothly. I would recommend this store for your furniture needs as well as Nathalia.
First time in the Ashley store. We purchased a love seat. Nicole Stout was so pleasant and so helpful. No pressure and very informative. Had a great experience and will be going back.
Ofelia and Nicole were great
My stop was an impromptu visit to check on available styles and expense of a possible new Livingroom set, and Mr Will Copeland was very helpful and attentive to finding precisely what I was hoping for, as well as working to meet my budgetary constraints with financing options available. The team that night went above and beyond to make those two ends meet in a convenient middle and completed the purchase in an efficient and smooth time frame !! My appreciation and thanks to Will and all the managers that night for their help !! Bryan Bowen
I was very satisfied with the service I received, everyone was very helpful, not pushy. Thank you, would recommend to everyone!
Our rep was Laura Scott, and she did a wonderful job. She was very knowledgeable of all the different brands of mattresses, sizes and feel of each one. Thank you Ashely’s for having such a person that greeted us when we walk in and stayed with us all the way through the purchase of our mattress, protector and pillow. Thank you again, we would come back again and invite others.
Ashley was extremely friendly & helpful
The sales team here is wonderful. Shopping for furniture is stressful. Especially during a black Friday sales event. We have been to this location a few times and always received excellent help. Unfortunately corporate Ashley really screwed up the advertising for the current sales event. It caused a huge issue that while resolved at the store level, it could have been 100% completely avoided. We almost left store canceling our purchase altogether. My advice to corporate, if there is a Reduced price OR a extended finance option....and you can only get one or the other...then put that on EVERY tag that has a markdown. And put it in the fine print. Just because on ONE FLYER you put "or" doesn't mean you can get away with it. Again, shoutout to the sales team for keeping cool, walking away when needed, and re-engaging when appropriate. Ashley Furniture I've had over the years have all lasted over 12 years. While my Badcock furniture have only lasted 8 on average.
Went to purchase a sofa. Planned to pay cash and have my son come pick it up. Was told I would have to pay a $49 delivery fee regardless. Needless to say, I didn't purchase anything. Very unfair business practice.
We bought a mattress here. Will was very knowledgeable and patient as we made our choices. We will ask for Will anytime we are considering a purchase here.
We had spent the day looking for a sofa loveseat combination. We made our last stop at Ashley Furniture Four Oaks outlet. We were greetted by a Sales associate by the name if Ashley and we described what we were looking for and were guided to the selection available. Our sales associate was well prepared to describe the benefits of what may fit our requests. After a brief description of a sales model, she did direct us too the newest and highest end line they offered in our needs. Upon inspection of the product we were truly impressed with the features, warranty, and qualitity of the product. Great customer service and a knowledgeable sales force carried the day. We made our purchase and this store will be high on our priority list for future needs. Great Job Ashley Furniture and greet Job Ashley sales associate!
Will and Mercedes did a wonderful job helping me find the pieces i needed to complete my new home. I highly recommend their services!!!
DO NOT buy furniture from this location. Crooks and theives work there. They misleading and still your money. Go to other Ashley stores.
Had a great experience. Will was the sales manager that helped get us fixed up with a new couch and loveseat. Everyone was very helpful. Delivery and setup was quick and flawless. Very pleased.
Carolina was very helpful and nice.thank you
We came in and Will helped us find a nice Sofa Set and rug. He really seemed genuine in trying to help find something for us. He is a very good person and salesman.
Ashley and Will were a pleasure to work with. They answered all questions and were very professional.
Thank you BJ for helping us beautifully decorate our new house! Great service! Great people! Thank you!!!
Nicole stout was the best she helped us out a whole lot thanks keep up the good work
Great experience!!! My sales person was Laura S and I would highly recommend her to anyone!!!
UPDATE!!!! I am NOT pleased as I was told I would be contacted on a Monday for a Thursday delivery time. No one called on Monday, instead they called on Tuesday to tell me my order would not be delivered on Thursday or on Friday and they really did not know when my furniture would be delivered!!.. since it didnt pass inspection. I only ordered the furniture I needed it before Thanksgiving which they assured me would happen. After over an hour on the phones speaking with different people, mu furniture was delivered on time. HOWEVER, the delivery guys were extremely UNPROFESSIONAL, to say the least. My husband OFFERED them gloves since our furniture was cream colored. THEY REFUSED the gloves, and ended up smudging our furniture with their dirty, sweaty hands.. not to mention a red stain that they claimed was from the dirty blanket in their truck!! We called, and they told us they would order fabric, send a tech out to replace. We did not have time to wait for all that, so they told us if we could clean it they would process and send us a check right out. We agreed! This was November 2023. It is now January 4th, I call and the rep told me the person I last spoke with was not authorized to submit that request!! WHAT? But she would submit my request. Her customer service sucked. I requested to speak with a manager, who answered the phone and sounded asleep. She had no customer service skills WHATSOEVER! Sounded like I was talking to a dying person. She was very condescending and couldn’t confirm when I would receive my check. Told me she would call me the next day to confirm with information about my check. She did NOT call today 1/5. I asked to speak to someone who could confirm when I would receive my check. She told me there was NO ONE ELSE AT ASHLEY FURNITURE THAT I COULD SPEAK TO. And that she would call me and I was on a recorded line , so I have proof if what she told me. She did not call!! HOW IS THERE NO ONE ELSE AT ASHLEY FURNITURE THAT I CAN SPEAK WITH, other than a “corporate manager “ as she called hrself. Where did you get this manager from Ashely? I have never encountered such a lackluster sounding “manager”. I WILL NEVER SHOP ASHLEY FURNITURE AGAIN. They are a joke, and will hire ANYBODY to represent their brand!!
Laura S. was helpful and friendly assisting me and my family with our purchase. I appreciate her patience with my disability and that the store aisles were accommodating for my mobile walker. All and all a pleasant experience.
Bought a living room set and worked with a great guy named Will. Wife is happy. I highly recommend this location.
BJ and Nicole were super helpful and great to work with.
Laura S (HFC) was fantastic to work with.
Laura S was such an amazing associate!! We came in looking for night stands we found online & she helped assist us locating them & giving us all the details we needed for purchase. We will be coming back to see her, when we are needing more home furniture. Very pleased with our visit today!
Wonderful shopping experience at Ashley’s furniture today! Great customer service provided from Nicole S. We explained what we were looking for and she had great expertise
Good
I visited the store multiple times looking for a number of pieces of furniture. Carolina Reyes assisted each time. She was extremely patient and knowledgeable. I highly recommend asking for her on your next purchase!! Thank you Carolina!!
We had an amazing experience at Ashley Furniture Store. The person that helped us, Ashley was great!
Laura was awesome and helpful!
This Ashley store has several options and the prices were better than our local Ashley’s. Will Copeland was our salesperson, extremely friendly and helpful. Thank you Will for your help this afternoon.
Kaitlyn helped my family and I and it was a wonderful experience. She was very knowledgeable and efficient with the whole process. 100% recommend and for sure coming back.
This is my first time and it was great and i brought something. I'm satisfied with my purchase.Ofelia approach to me as a friendly way. Good customer service. I love it!
Nicole S, was wonderful! She was so easy to work with! I highly recommend her!!
Lovely staff at this location. Ashley was amazing and extremely helpful every step of the way!
Will Copeland was so very helpful. His attentiveness to us as soon as we walked through the door was outstanding. Please see Will when you visit Ashley.
BJ was very helpful, we above and beyond to help us get the deal. Great personality and was very pleasant to work with. Will definitely shop with him again.
(Translated by Google) My experience was incredible with Nathalia, we loved it since she dedicated herself to helping us find the furniture set we wanted, she had a lot of patience even in seeing a couple decide on so many good options. I recommend it 5 stars for its excellent customer service! I will see you again! My experience was incredible with Nathalia, we loved it since she dedicated herself to helping us find the furniture set we wanted, she had a lot of patience even in seeing a couple decide on so many good options. I recommend it 5 stars for its excellent customer service! I will see you again! And he speaks Spanish 🙏🏻 (Original) My experience was incredible with Nathalia, we loved it since she dedicated herself to helping us find the furniture set we wanted, she had a lot of patience even in seeing a couple decide on so many good options. I recommend it 5 stars for its excellent customer service! I will see you again! Mi experiencia fue increíble con Nathalia nos encanto ya que ella se dedicó a ayudarnos a encontrar el juego de muebles que deseábamos, tubo mucha paciencia aún en ver una pareja tomar decidirse en tantas buenas opciones. la recomiendo 5 estrellas por su excelente servicio al cliente! nos volveré a ver! Y habla español 🙏🏻
Excellent customer service, bought a few pieces with ease! Thanks to Nathalia Cruz for a great experience!
We called to see if they had a color we wanted and couch. Laura Scott was very helpful and said they did. So we went down and saw it on a Saturday. We met with Laura super friendly and very helpful. Also gave us the time to browse. I would like to say the whole crew was awesome! They even gave us a good deal on the extended warranty. They told us 2 to 3 weeeks delivery. Update they called us today and said they can deliver Monday a week and 2 days later. WOW super happy would recommend Laura and the whole crew at Ashley. Will update later
Was greeted immediately by Ashley, she was very helpful and explained finances and helped to make sure we got what we were looking for through the whole process!
Ashley was extremely patient in kind as I looked for the perfect pieces for my new apartment. She was extremely compassionate, knowing I had recently had separated from my husband and was starting over. Her kindness will always stay with me.
I was not happy, impressed nor did i think their process of handling things are cute. They are hard to get a hold of and once you get ahold of they are difficult to deal with. All they care about is a sale and getting your money... Omce they think they have that, good luck getting assistance. DON'T DEAL WITH THESE FOLKS. I should've went to Rooms to Go like I planned
Absolutely the worst customer service and overall service. Do yourself a favor and drive a few more minutes down the road to rooms to go! the customer service their is much better.
Great experience shopping at Ashley’s! Nicole was very patient and answered all of our questions.
Mrs.Lara is the absolute best! Really down to earth and has help my husband and I find the the right furniture for us! Thank you Mrs.Lara !!!!!
My delivery was supposed to happen 20 hours ago and I never got a single call or anything I don’t think it’s fair that I’m paying an extreme amount for couches just for them to never come in, it’s very unprofessional for them to not even give me a call saying why my things aren’t here.
Nicole S was incredibly helpful and made the buying process easy. Furniture delivery was smooth and on time. Very happy with my new furniture.
Anita was the best!!!
Ashley (my Home Furnishings Consultant) was extremely helpful and had an answer for every question that came up. She was prompt to respond with measurements when I inquired after leaving the store. She even offered to give me a personalized mattress/pillow fitting when she noticed my neck was bothering me. If you want a great experience I would definitely recommend asking for Ashley if you visit Ashley's in Southern Pines.
Will was very nice and extremely helpful! Made the process very easy! Would definitely buy from here again!
Ashley was amazing and very helpful!
2 years ago, I bought outdoor furniture from this outlet,sales consultant Nolan Knitlle offered me 3 years of non interest credit card, after 1 year TD bank started charging me interest , when I called TDbank they said that Ashley furniture gave them 1 year non interest credit contract, they connected me to Ashley furniture, no one pick in up the phone. They customer service is bad. And they lied about credit card offer. Beware of credit offers.
Great outlet area, we found an amazing coffee table for a great price!!!!
Extremely pleased with my experience at Ashley Four Oaks! BJ Teel went above and beyond to meet my needs for furniture, allowed me to ask multiple questions, make adjustments to my order to better accommodate my living space, and even made an effort to communicate with me about my order when he wasn’t in the office. Even after signing for my order BJ has continued to help me straighten out delivery details and the ability to get my sectional even earlier than the projected delivery date. I cannot say enough great things about his compassion and effort as a salesman and his ability to make this transaction as easy as possible.
Nicole did an amazing job. Wonderful personality! Much patience while I was undecided about a lift chair. Went above and beyond in customer service today! 5 ⭐️ service today!!
Great experience! Nicole Stout does a great job! Very professional and friendly service!
Outstanding shopping experience 👌. Salesman was very helpful and showed very personal concerns for our needs!
We went in to purchase a new bed frame and mattress. Nicole was very helpful and showed us the different options they had that met our requirements and explained everything thoroughly. The store was clean and organized. We ended up making the purchase for what we were looking for there. Overall we are very pleased with our experience there.
My experience with Ashley has always been positive. I’ve been buying from Ashley for years. My most recent transaction was done with Nicole and she was amazing. She did not disappoint. She was very attentive but not overpowering. She let me know she was there while letting me browse on my own. When I did choose the furniture which included a living room set and an adjustable bed, she was there to explain the bed. I would totally ask for Nicole when going into Ashley for my future needs
Working with Carolina Reyes for the last couple of hours has been a pleasure. She was very knowledgeable about the items and helped us find the best prices for the pieces. I 100% recommend her for anyone looking to design and layout their dream home.
Go see BJ! Great service and prices
Nicole Stout, beyond the best! She helped us through a lot of furniture picking for our new home! I would recommend her over and over, as well the manager Kaitlyn. She helped us with an issue and we are forever grateful!! Thank you Ashley Furniture Fair Oaks
Very professional and patient, letting make selection and answering questions
Customer service was remarkable. Mrs Nicole was friendly and answers all our questions.
I am not one to leave reviews but after my experience with Laura- I feel like I have no choice. As soon as we walked in, Laura greeted us with her amazing smile and a friendly Hello! She really made usIfeel welcomed. What I lik1ed /appreciated the most us that she let us take our time and look around. We didn't feel pressured to buy anything at all. It was like she wanted us to have a really good experience there in there store and was just glad that we came in. She made us feel right at home. She listened to what we wanted paid attention to our budget and helped us get exactly what we needed a also what we wanted as well. I am so happy with my purchase and now, thanks to Laura, our house feels like a home. Her suggestions work beautifully and look amazing. She really should consider becoming an Interior Designer. Her eye for what pieces and accessories go together is really on point. Thank you so much. We will definitely be back and are already telling everyone we know to go to Ashley Furniture and let Laura help you with your purchase. These pieces look so good that it feels like we are living in our dream home. Go see Laura at Ashley Furniture, you will be very glad that you did.
Nice store with lots of options. Nathalia ws very nice and helpful.
Carolina Reyes was wonderful
Nicole was awesome! Super helpful, transparent and patient with my wife and I through the whole process of upgrading our living room set.
My Husband and I had a very great experience shopping for our living room furniture thanks to Laura Scott and Nicole Stout. They both walked us through the entire process and made our decision very easy! I am very pleased!
We went in to look at bedroom furniture and Nicole approached us. She gave us time and helped us when needed. Nicole was very nice, helpful, and informative. I have bought from Ashley Furniture before and would recommend them.
Will C. (Sales Manager) was very helpful in helping us figure out our living room furniture needs. The entire team was even more accommodating, when we realized we’d made a measurement mistake and needed to change our order. Highly recommend.
Nicole was an absolute pleasure to deal with! I highly recommend asking for her when visiting the store!
Everyone was nice. They let me just walk around and look and sit on the furniture without being constantly asking to help me. Ofelia was helping me. She would just ask how I was doing. When I found what I wanted, I went and told her I found a couch. She was great. Thanks Ofelia for you awesome help.
Good inventory selection, good quality and good conversations! Shout out to Mercedes & Kaitlyn for top tier service & smiling faces making the experience even better.
Laura Scott was our salesperson. She was wonderful. She helped us pick out the perfect furniture for our new home. After leaving we found another piece and she was able to have it added to our order. She was very friendly, knowledgeable and a pleasure to work with. Will definitely be going back for our future needs!
bj was very nice and didn’t pressure us to buy anything at all he just answered our questions and was very nice.
Well today I was helped by Will Copeland, from the time I walked in the door he assisted me and my family. Great personality and great service.. He is an asset to your company.
Carolina is amazing to work with! Super knowledgeable and sweet!!
In and out in less then an hour with the help of BJ! Made it easy and super excited for another furnished room at Ashley’s!
BJ was very helpful in my purchase!! Was very pleased
Nicole was extremely helpful and a joy to do business with. She was knowledgeable and very attentive to our needs and wants. The staff was nice as a whole. Only one thing, it's freezing in the building. We cannot wait to enjoy our purchases. Blessings!
BJ was so helpful in helping us pick out a couch!
Nathalie was awesome. Use her she is very helpful.
Will Copeland is the BEST salesperson…we never buy unless he is working…we love Will…..
Nathalia was very helpful and assisted us to pick out a great piece of furniture for my sons big boy bed! We will definitely be shopping here again
We recently purchased a new mattress - Nicole was awesome to work with - she was soooo patient and informative as she guided us to make the best choice for us
My husband and I had a wonderful time in your beautiful showroom on Saturday, August 26th. Nicole Stout is awesome! She answered all our questions and worked with us to make sure we were satisfied with our purchase. We will be back for some living room furniture. Keep up the great work Nicole and hope to see you soon.
My family and I had a great experience. Carolina was very accommodating to my family requests. Her manager was friendly and gave us great customer service.
We went in to look at bedroom furniture and found what we were looking for! Ofelia was great to work with. Very thorough and pleasant. The GM was also there and was great also!
Nicole Stout was great to work with. She answered all of our questions and worked with us to make sure that we left the store feeling comfortable with our purchase.
Salesperson was very helpful
Furniture finally delivered a week after the promised date.Nobody contacted us to let us know, there was a delay in the delivery. Extremely disappointed in the service of the salesperson and store manager, especially since we were told most furniture were in stock.
Great selection and nice store layout. Good quality furnishings. My daughter and I sat on ever couch in the store to find the one we liked, and we got a great deal on it, too
At first I gave Will Copeland a five star review, but now I have to revise it to a 1. He was helpful while I was in the store purchasing the furniture because he was trying to make the sale. Once the furniture was delivered, we ran into an issue. The sectional recliner did not work. A bolt was missing and the recliner had to be returned to the store. I also return another peice of the furniture because it was too big for my space, which made two pieces returned. I reached out to Will several times on his cell phone that morning of delivery and he would not answer nor return my text. To this day, he has not responded to my text or calls. Mind you, when I text him to send me a picture of the furniture after leaving the store, he responded very quickly, when a problem arose, he totally ignored me. I've been calling Ashley Furniture for over two weeks now to make sure my balance is reflecting correctly on my purchase, beening a peice was returned to the store for a credit to my balance. I've been told repeatedly that Will or someone from the Four Oaks store would call me back by 5pm on the same day or next day. It's been two weeks and I have not yet to receive a call from Will or anyone from the Four Oaks store.. This is very frustrating since I want to pay my purchase off and don't know how much I owe. The chances of me purchasing again from the Four Oaks store or even Ashley's period is zero. My experience is not good from delivery to now. Will got the sale and that's all he cared about.
Showroom is full of beautiful items for all home styles. BJ; our sales representative was amazing!!!! Knowledgeable as well as actively listening to our requests!
Laura Scott did an excellent job helping with our furniture buying experience. She knew all the ins and outs of all the furniture, and she even conducted demonstrations of the furniture capabilities. She was very nice, did not hassle us, nd made the process very easy. The store has a large variety of inventory.
I went to Ashley looking a double loveseat recliner. Laura Scott greeted us when we went in. Very friendly and helpful. I explained what I was looking and was taken to look. I was never pressured or felt pushed to buy anything. I was able to look and make my own choice without feeling forced/pressured. I will be going back when I need more furniture.
BJ was great and helped us purchase our living room set and bedroom furniture. Thank you for your help BJ!
OMG! The associate BJ is very much more then the best.. He deserves an Oscar. He’s the best… very friendly and a great sense of humor… he deserves a raise.. GO BJ
This guy is one amazing sale person...jus simply amazing...full of laugh...very understanding...he cares about your needs even if you can't afford it...SALES PERSON BJ THE GUY FOR YOU...
Mr. Will was a great salesman very kind and understanding. I will definitely tell people all about Ashley furniture.
This is the corporate location, meaning more to choose from. There's even an outlet and liquidators area. Worked with BJ, excellent salesman.
I went and spent $1200 on my son's bedroom furniture the first I call to acquire different types of furniture the lady on the phone was very short and rude I'll try to have Aconversation with her and she hung up the phone on me I tried to call back and you hear on the background I'm not here. I spoke to the service manager she was awesome I will give her a 6 star rating if I could. The furniture is a little bit overpriced for being particle board. Even with the attitude the first lady gave me they could not give me a discount for my inconvenience it was all about the money. But again The store manager she was awesome too find what I was looking for. I got a call from the corporate office They said they wanted to contact me. They said it was going to reach out to give me a call never got the call back.
Took a while to pull my order but they were nice
I loved the customer service here at Ashley’s! BJ was super sweet and friendly. I think I would give him a 10/10 recommendation because I think that he provided a friendly-environment and he was also very informing. He was respectful and he always came to check on us. Me and my family were very satisfied with his help today. We left the store with new furniture today!
BJ was great to deal with. Very helpful without pressuring and gave us a great deal on our patio furniture!
Nathalie Cruz is a wonderful sales lady. She was very helpful!! We will be back to see her!
Ashley did a fine job to find us our living room set. Go Navy
Mr. Will Copland did an awesome job taking care of me and helping me on deciding on a new living room set.
BJ was super helpful and patient. He was knowledgeable about the inventory which made our furniture shopping adventure much quicker than we anticipated!
Customer service from BJ was awesome he was a great help
Such a great experience! Ask for Will, he is AMAZING. The best, most professional customer service. He is not pushy and does such an awesome job at showing different options. I will continue to shop here because of his great service!
Nicole was friendly, professional and helpful! She did an outstanding job!
BJ was just the best, his determination is unmatched, friendly and very knowledgeable
Me and my family just moved in town and we came here to look for a mattress. As we walked in Carolina Reyes greeted us with a smile and warm welcome. She helped me not only find the perfect mattress but a bed set and other things as well. She truly made my day yesterday, much appreciated and I will surly be back in the near future
Showroom's service is perfect but delivery team is terrible
We had an excellent experience working with BJ! He was so kind and attentive and we’re so pleased with the quick delivery times we were given.
BJ helped me buy furniture for my first apartment! He was great to work with!
BJ was very professional and assisted us with our purchase in every way.
Great store. Fine selection. Best of all no pressure sales tactics. Our sale person (Will) gave us just the right amount of help. Will shop again.
Nicole was fantastic and so helpful.
BJ was very helpful and we found the perfect set for our home!
Will was our salesperson and he helped us find just what we were looking for at a good deal.
Bj was our sells man and he was awesome, funny and helpful. Thank you!
BJ helped us get a new couch and rug. Will definitely be back for bedroom set!!! Super nice
Went in to look for a new sofa and table. Was greeted at the door by Will and he treated us very well and helped us to find exactly what we wanted. Will definitely be going back.
Great place to shop
Ashley Weaver was an excellent consultant and guide use to find exactly what we wanted and at the best price for our budget.
Will made us feel very comfortable, no pressure while we searched for what was perfect for us. He was very knowledgeable about the furniture and we feel that Ashley gave us a good deal.
Visited the store today and Laura Scott assisted us in purchasing bedroom suite for my daughter..,she was very efficient and very helpful. I will definitely be back to purchase more furniture in the future!
Nicole was great. Helped us with all our needs. Patio furniture delivered on time and looks great
We had an excellent interaction with sales rep Nicole. She was able to get us free delivery for our chair. Delivery was on time and the delivery men were in and out in no time! Highly recommend this Ashley's. Nicole check in the day after the delivery to see how everything went. Great customer service.
Ofelia is really nice staff and helpfull . Will come back
I thoroughly enjoyed my visit to the Ashley Store. Carolina was very helpful. Knowledgeable, patient, easy to talk to and never pushy. I highly recommend Ashley Store
Will and Nicole were both very easy to work with and helpful with purchasing our new bedroom furniture!! We will definitely use them again in the future!
Shop with Will Copeland! We had an awesome experience! The furniture has great quality
Will Copeland ...This young man knows his stuff. Well rounded and polite across the board professional. Worked with my budget and did his best. The store looks and great!
We had a great experience at Ashley Furniture with Carolina. She listened to what we wanted and helped us find the perfect living room furniture to fit our needs. Carolina was friendly, patient and very hospitable.
Most professional ever, Will Copeland thanks for ALL your help. When you go here ask for Will. Best experience ever.
Had another really great experience here with Laura. She listens, remembered me from my other purchases and really pays attention to the look I'm creating. I appreciate her help and expertise.
Purchased a bedroom set here and had a great experience. We worked with Will who is the Sales Manager and he was extremely knowledgeable about all the products and pricing, and patiently answered all our questions so we were able to find exactly what we were looking for. We would definitely return.
(Translated by Google) Very good service, very kind to customers otronibel Ashley Store (Original) Muy buena atención muy amables con los clientes otronibel Ashley Store
Our experience with Laura Scott was top notch. Laura knows her business and proved to be most helpful as were her associates.
We had a great experience shopping here for a new sectional. Natalia was a great saleswoman and gave us space to look at all the different options. She wasn't pushy and was very patient with all our questions. The manager was also very welcoming and was very helpful with improving our shopping experience. We'll definitely be back for future needs.
Nicole Stout was amazing
Went to Ashley to get a new couch as we are new in town! Will was so great! He listened to all of mine & my boyfriends needs and matched us up with a phenomenal piece! He also got us great deals on a new bedroom set and mattress. If you go there make sure you see him!
Carolina was Amazing and I highly recommend her with any of your furnishing needs
Good people
Pleasant shopping experience, selection and value! Special thanks to our sales associate LAURA SCOTT at the Four Oaks, NC store! So helpful but patient and friendly. Thanks to everyone who offered their advise and personal experience.
Nice place to get furniture from but Nathalia Cruz had made it even better!!! She did an amazing job and made my experience even better!! Best customer service ever just because of her! I want to say thank you again!!!
Carolina was awesome to work with and very informative on with every question we asked. Highly recommend using her when you come in! 5 out of 5
Carolina was amazing. She helped pick out my new tempurpedic mattress and I’ve never slept this good in my life. Go ask for her!
We had a great experience at Ashely Furniture this evening and it was mainly due to our friendly, knowledgeable and helpful Consultant, Laura Scott. Thank you Laura! We cannot wait to get our dining room set! God Bless you!!! Kristi Heath & Family💕
Absolutely love the customer service I received from Nicole. She was so friendly and knowledgeable. She answered all of my questions and got me checked out quickly.
Purchase a Bed Headboard. The sales person Mr. W. Anthony, was very helpful and professional.
Ashley W. Was Amazing and very helpful in helping us find what we were looking for!
Will was great to work with. Looked out for us and gave us great insights into the pieces we got
Will Copeland spent all the time we needed without stalking us. Very informative and not pushy. Fantastic person and salesman.
Very nice selection! Finally found the table I had been looking for Will Anthony made the experience much easier and was able to answer my inquiries in a timely manner, 10/10 recommend !
Thank you Ms. Laura Scott for the wonderful shopping experience. I will be back soon for a few more purchases!
Nicole and Will were great to work with. Happy with the experience to this point.
I went to the Ashley store in Four Oaks, NC to look for a replacement sofa and possibly a recliner chair. At the suggestion of my daughter I considered a reclining sofa. I found both items at an affordable price and placed my order with the salesperson on duty at the time. I arranged delivery through a local third party as I also needed removal of the olds sofa. The entire process was completed in less than a week. So far I am very satisfied with my purchase. The pieces are comfortable and appear to be well made. I guess time will tell. But so far so good. I found the salesperson polite, friendly, knowledgeable and efficient. May well shop there in the future.
Laura was good too us she gave us very good service and helped us what we needed…
Amazing experience at Ashley with Mr. G!!! Thank you so much for everything!!!
Our salesperson Ashley Weaver took the time to listen. She was professional and knowledgeable.
Ashley Weaver at this location was great. My wife and i knew what we was wanting when we got there. A beautiful kitchen table set. We immediately found it. She got us approved for financing and got us in and out in no time. We appreciate it.
Laura S. IS GREAT & ALWAYS HAVE BEEN BETTER THAN THE REST !!!! Very Knowledgeable & Exemplifies GREAT CUSTOMER SERVICE ! WILL B RETURNING FOR FOR MORE MERCHANDISE
Ofelia was really nice and professional! She made the experience really easy.
I was very impressed with the store as well as the sales people I interacted with. Laura Scott was very knowledgeable and very professional during my visit. I will definitely be going back when I have other furniture needs.
Will Copeland was awesome. Extremy great salesman and very knowleded.
Ophelia was so helpful as we found a couch for our new house! We moved to the area and she worked with us prior to our move to help the transition go smoothly! We can’t say enough great things!
The person who helped us was named Ashley. She was exceptionally courteous and knowledgeable! The end to end experience was wonderful. We will seek out Ashley for any additional furniture needs!
We just had our best furniture-buying experience ever! Nicole was awesome! She was very patient with us, not pushy like the sales reps usually are. We came in a couple of weeks ago and she even recommended if we could to wait until the Memorial Day weekend sale so we could get the discount. So we did and she got us an even bigger discount than we were expecting. I finally got the bedroom set I've been wanting and the adjustable bed I've been needing. Thank you so much Nicole! We couldn't be happier!
Sales people were very knowledgeable and friendly. Great experience!
Will was very very helpful. Found what I was looking for my family room.
Laura S. Provided exceptional customer service! We told her why we wanted and she took us right to it! Will definitely look the her the next time we are looking for furniture! She made it painless! The OG of Ashley Furniture!
OG The absolute best! Extremely friendly, very knowledgeable, and tolerated my Tom foolery!
(Translated by Google) Excellent attention from Carolina Reyes (Original) Excelente atención por parte de Carolina Reyes
We had a good experience shopping for furniture. Our sales person was very knowledgeable and helpful.
Laura S. was awesome to work with. Available for questions but not a shadow. She listened to what we were looking for and offered suggestions without pressure.
Excellent customer service by Kaitlyn, Laura, and Carolina!!! Highly recommend working with these ladies! Thank you all so much for helping today! Tina G
Will did an outstanding job today. Thanks
I absolutely loved the customer service I received from Ashley and Nicole. I went a few weeks ago just to look for some living room furniture. After just leaving a competitor store a little further south off 95 I really didn't have high expectations. But boy was I surprised. When I entered I was acknowledged and Ashley introduced herself asked was there anything I was looking for? She gave me the layout of the store and asked if I had any questions. She gave me room to look for myself then she came to check in with me. She was very knowledgeable and nice and I told her I would return in 2 weeks with my husband. I returned as promised but unfortunately Ashley was not there. Nicole picked up with the same level of customer service being there to answer questions being very knowledgeable and patient. She gave us breathing room to walk around and talk and compare items. She let us know what our options were and how we can get the most bang for our buck. We couldn't have asked for a more professional experience. We are looking forward to our new furniture to be delivered real soon. Thank you for a wonderful experience.
Miss Kaitlyn and all her team members was so helpful to my wife and myself in our purchase order today. They’ll explain and help us with everything. Great workers and we was glad they helped us
I traveled to Four Oaks to purchase living room furniture. I had printed out exactly what I was planning on purchasing. They did not have the couch and chair I wanted to look at, but indicated they had other pieces from this set. However, they never offered to show it to me....they just handed me back my printed material and said, "Sorry." I left the store and drove to the Raleigh Furniture Outlet in north Raleigh and purchased the "Ashley Furniture" from them. I also got it on sale and saved approximately $300 by buying from Raleigh Furniture Outlet. Your sales people were not rude, but didn't really offer to help me any further. Your personnel missed out on a sale. This is twice I have visited your store and both times, didn't really get much help from the sales staff.
Exceptional customer service and professionalism! Nicole greeted us immediately, as we entered the store, and helped assist us until we purchased our new furniture; in addition, she gave us a great deal. She is an asset to the company. Definitely will support this business in the future!
Carolina was very helpful in helping make sure we picked the right sofa set and bed great shopping experience highly recommend
Will Copeland was the most professional and helpful associate. He went above and beyond to help us. We love Ashley furniture. Thanks Will !!
We were so happy with our experience! Nicole was very knowledgeable and so very helpful.
Great experience! Nicole was super friendly and knowledgeable!! Answered all of our questions and wasn’t pushy at all!! We had our two young kids with us and she was very accommodating. Worked with us on delivery/pickup dates! The set we ordered was on clearance and was missing a handle on the dresser. She was able to order a replacement which we received a few weeks later!! Overall a great experience and would recommend:)
Great experience. Will Copeland was so helpful, courteous, knowledgeable, and wonderful to work with! Price and products are great!
If you need furniture or upgrade or accent what you already have ask for Carolina Reyes a sales person for whom the happiness of the customer is the most important thing you will no regret it
(Translated by Google) Highly recommended, especially Carolina Reyes (Original) Altamente recomendado, en especial Carolina Reyes
(Translated by Google) Excellent service and professionals highly recommended✅️ Carolina Andrade is great, her recommendations are always 100% accurate (Original) Excelente servicio y profesionales suuuper recomendado✅️ Carolina Andrade es genial, sus recomendaciones siempre son 100% acertadas
I was looking to purchase my first couch and brought the whole dang family. Will helped us out and not only was he super helpful and informative, he was very friendly. He didn’t act like we were a bother whatsoever. He also was not pushy, and showed us so many options. I highly recommend purchasing from Ashley and getting Will to help you out!
Ms Laura is amazing she helped us get everything we wanted at a low price
The sales lady Carolina was awesome. She helped us very quickly and as so nice.
I had a great experience at Ashley HomeStore. Nicole S. was so helpful and great to work with. I was able to find a beautiful dining room table at a cheap price! Thank you Nicole!!
Will, Was fantastic!! help me find everything I needed for my living room and bedroom in my new apartment without trying to oversell me Great salesperson truly helped
Very nice store and very large selection. The folks that worked there seemed pretty knowledgeable as well. We did not end up getting anything because we were traveling down to Florida but we are hoping to find a way to get what we want in the near future. It is slightly off the interstate but not to hard to get to and to get back on the 95
Ashley at Ashley's was amazing. Will be back to see her for next purchase.
My husband and I purchased a full house of furniture for our new home.we spent several hours with Laura Scott. She was excellent. Laura was very knowledgeable. She answered all questions for us and gave an honest opinion when answering questions. I will recommend Ashley furniture and Laura to all my friends. I am extremely happy with the items we purchased Can't wait to have it delivered and see how it all turns out.
Will was great to work with. We will back to work with him in the future.
On May 3 at 8:30pm we visited the Ashley store in Four Oaks, NC. There were 2 patio chairs in the outlet section we were interested in. I found the man that greeted me and asked for a price. There wasn't a tag on the chairs so he said he couldn't sell them to me without a tag. Really ??? My time and gas was wasted. Why is he working there if he doesn't know how to find out the price ? Very disappointed. We have bought from Ashley in the past but I guess for my patio I will have to go somewhere else. I told him I guess we will have to go to another store. He didn't seem to care.
Ashley from Ashley's was great to work with. Love our couch. Delivery team was quick, efficient and courteous. Will be making future purchases here.
Mr Will Copeland did a wonderful job with assisting us with our bedroom suit purchase. We would definitely purchase from here again!! Thanks Will and Ashley!!
Ofelia was absolutely fantastic to work with! We purchased a beautiful leather couch and barstools and are very happy with our purchase!
Great place, quick in and out. Nicole didn’t play the normal cat and mouse sales game. Enjoyed my experience here. Update: just purchased from Nicole again. Her ability to work with me is what keeps me coming back. Low pressure, ensures you purchase what is BEST for you.
We went in knowing exactly what we were looking for, a sectional with recliners. Nicole greeted us when we walked in as we walked in and she was polite and very helpful. She showed us the options they had in what we were looking for. She wasn’t pushy and gave us time to think over our decision and luckily we walked out with what we wanted! We had already been to several other furniture stores that hovered the whole time and kept showing us things that were not what we wanted. We appreciate Nicole’s help and can’t wait to get our new sectional!!
This was the third time visiting the Ashley Outlet in Four Oaks, NC. Granted the person we dealt with before wasn’t there but Will went above and beyond helping us. I will continue buying from that location.
Will was an absolute pleasure! The whole experience was wonderful and he helped us find exactly what we wanted to begin our new journey in a new place. Highly recommend this store and their staff! Thank you Will!
Sales Rep. Caroline Reyes was a top reason we closed our deal on a new livingroom set. Very patient and knowledgeable. We will be doing business here for our next purchase. First Class!!
(Translated by Google) Furniture of very poor quality the day they brought it to me, one of them was damaged and it broke and that was for 5 months. The charges are up to date but when replacing the furniture they are only buts. Very poor quality and the same attention (Original) Mueble de muy mala calidad el día que me los traeron se me daño uno se quebró y eso fue ase 5 mese s los cobros si están al día pero en remplazar el mueble solo son peros .muy mala calidad y la atención igual
Ofelia Gonzalez was very helpful! I got what I was looking for! I am very happy with my experience!
I worked with Will. This is the second time I have worked with him. He is always extremely approachable, willing to work with you and shows that he truly cares about getting his customers what they want. Will is the reason that I will continue to come back to this location and highly recommend working with him if you go in.
Will was great and easy to work with!! We are excited about our new furniture!!!
They price matched the lamp I was looking for. Fun staff
Of Elia and Wesley are the best, they helped me and my husband out in a very professional manner. They did not rush us. The other associates there were also very nice and helpful. Have shopped with Ashley's for a long time. Thank you so much for all your help. LOVE MY NEW FURNITURE !!
Great Service
Ofelia was so helpful and patient with us as we made our purchase!
Mark Pike and I recently purchased two couches for our living room. We had very specific size/space requirements as well as some specific “wants” that had made finding the perfect couches very challenging. Nicole was so helpful, from our first phone call to our final purchase. She knew just about all there was to know about every piece of furniture we inquired about, and willingly sought out the best prices on multiple items so that we could make the best choice. I would recommend Nicole to anyone for a hassle-free furniture purchase.
Ashley was wonderful, informative and patient. She went the whole nine yards in giving us a quote and a good deal.
My wife and I were looking for some furniture and a new mattress. We visited countless furniture stores. Then, we met Nicole Stout. Beyond a doubt, this is who we want to work with in the future. She was no pressure and no sales gimmicks. My wife and I honestly felt like she had our best interests in mind as she helped us shop for what we needed. We couldn’t be happier as we walked out with our mattress and bedframe. I highly suggest Nicole at Ashley furniture in the Four Oaks area. This is a great location with a lot of options for furniture, indoor, and out, and mattresses to suit your needs.
Associate was very helpful and no pressure to buy anything. Make our shopping experience stress-free.
Great experience. Nicole helped me find exactly what I wanted. I love, love, love my new mattress!
Amazing 🤩 Ms Carolina’s help was the best sales experience I’ve ever had in my life!!! Very thorough and had answers to all my questions, and gave real life recommendations. I HIGHLY RECOMMEND if you are looking to buy any type of furniture you go see Ms Carolina, she’s the best of the best!!!
Nicole was very friendly and helpful with everything we needed. She was not too pushy and let us shop around. When we had questions she was sure to get the answers for us! The overall process was great and we would recommend Nicole for any of our friends that are looking for new furniture!!
Ashley has always provided me with a positive experience. Our sales person Will was very nice and was able to answer all my questions when it came to making my purchase. I will continue to be a loyal buyer from Ashley well into the future.
Nicole was helpful speaking to over the phone and in person. Great service !!!!
(Translated by Google) Excellent service from Carolina Reyes, do not hesitate to ask for her when you visit this store, bilingual service, good treatment, kindness and good discounts. 100% recommended (Original) Excelente servicio de Carolina Reyes, no dudes en preguntar por ella cuando visites esta tienda, servicio bilingüe, buen trato amabilidad y buenos descuentos. 100% recomendada
Wes is the best!! Awesome customer service and helpfulness in selecting furniture for every room. Can’t wait for the delivery.
My husband and I purchased a sofa, loveseat and recliner in March, 2022. We had meticulously searched for the most confortable as we are both tall and in our 70's, so comfort was of extreme importance. The furniture was delivered April 28, 2022, and on May 1, my husband visited the store to adivse how hard the furniture was and nothing comparable to what we saw in the showroom. The salesperson was invited to our home to see for himself, which he declined, but he did advise we needed to contact customer care and they would take care of any problems. On May 3, during a chat session, I was given a ticket number and assured we would hear something soon. A couple of days later, I called again and was told to send photos which was done, still nothing. A few days later I called again and was told the cushions were being replaced and I asked if that included the back as that was just as uncomfortable. I was told the representative would have to check further and get back to me. A few more days passed, and I again contacted and was told the representative was on the phone with a customer but would call me back shortly. Still no return call. This is the worst customer customer I have ever experienced. A year later, and we are still trying to get this issue resolved.
We recently purchased a bedroom set with this location and our sales lady Ashley was awesome, we went in and knew what we wanted and she didn’t lean us towards something else or push anything extra on us, she was amazing! Highly recommend! And ask for Ashley.
Purchased 4piece combo unit . I was assured it was in stock and would be delivered in no more than 10 days. Once I purchased and paid they called and delayed delivery. Not pleased at all
#westisthebest
Went to a few other furniture stores and this one was by far the friendliest and customer oriented store. Laura Scott was amazing, answered all of our questions. Made purchasing our new living room set so easy. We will be shopping here from now on for our furniture needs
Didn’t buy anything. Just shopping
Nicole was a wonderful sales representative, we had our 2 year old with us and she was very patient, understanding, and also expedient with getting us all the answers we needed to make a quick yet informed decision. Highly recommend!
Went in to have a look and walked out with a house full of beautiful furniture. Laura was knowledgeable, easy to talk to, and extremely patient with the questions I asked about options,delivery, set up, etc. Ashley's selection is amazing and Laura's customer service skills are awesome!
Laura Scott was helpful, knowledgeable, and provided some options we hadn’t even thought of
#WesTheBest Super happy with our sofa purchase! Wes made our experience quick, easy and affordable! We were referred to Ashley’s by friends since this brand stands by their products and offers higher quality. Highly recommend the Four Oaks location!! Thanks again, Wes!
Laura Scott was absolutely wonderful. She was warm, friendly, informative, and made our application process so easy and pleasant. We got a great price on a wonderful living room set for our new home.Thank you Laura Scott and thank you Ashley Furniture!!!!! 😊
There quality of the sofa and chairs i bought is horrible
I didn't expect to find anything in my budget but I walked in and they immediately recommended a perfect piece that was in my budget. It wasn't even in the store inventory and they knew exactly what I needed and worked it out so I could afford it. Very happy with the whole experience.
Ashley Weaver was a huge help and made my first experience with you all very easy.
Ashley W. was a pleasure to work with. She took me right to a piece that was exactly what I was looking for. The Four Oaks location has great inventory.
Laura was amazing to work with. Kind, helpful and knowledgeable. She also let us have our space to discuss, which I appreciate but patiently waited to answer our questions. Would def go back & ask for Laura!
Laura was such a pleasure working with! She went above and beyond to help me with my purchase. The store itself is by far the best Ashley’s store I’ve been to. Worth the drive if you’re contemplating there and another location!
Great store. A lot of variety!!! The best service I have received. I want to give a special thank you to Carolina Andrade for her great service. We are sow happy with all the advice she gave us and recommendations. We love our furniture!!!!
We had a great experience!!!!!!!
Friendly staff, great selection with a convenient layout. Salesperson Nicole Stout was knowledgeable and great to deal with.
Consultant, Wesley Clegg, was most helpful in my shopping experience to purchase a dining room set and buffet. He was very knowledgeable about the product, professional, courteous, and patient. He made my shopping experience most enjoyable.
Laura was kind and patient! Excellent customer service! I received the smoky Darcy collection. The atmosphere was good in the store. They put a smile on my face. I did not purchase at RTG and went straight to Ashley Homestore!
The atmosphere in this location is just fantastic, you can shop without any pressure, staff is super friendly, always with a smile. Carolina helped me to choose the perfect bedroom set and showed me the mattress that changed our life, now I can tell I have a great night of sleep. The delivery happened the date and time as promised, and the team was very professional. Thank you Carolina and all the team at Ashley Homestore. I am very happy with this experience
I don't do a lot of reviews, but when I get such great service I do. Upon entering the store I was greeted by sales person Niocle and it was all uphill from there. She directed me to the area I needed, assisted me with my selection, and made the buying experience fun, instead of pressured. I have always loved Ashley Furniture, and this experience let me know that there are excellent sales people in the world. Thanks Nicole Stout, and Ashley Furniture!
I WENT TO THIS LOCATION RIGHT AFTER GOING TO ROOMS TO GO TO REALIZE THAT THIS IS THE BEST STORE EVER, THE QUALITY AND THE SELECTION IS GREAT, THEY HAVE SO MUCH PIECES TO CHOOSE FROM. THANKS CAROLINA FOR HELPING ME FIND THE RIGHT LIVING ROOM SET FOR MY NEW HOME. I WILL COME BACK TO GET MORE PIECES, AND ALSO TELL MY FRIENDS ABOUT THIS STORE.
She gave me time to look very friendly
Love this store and wonderful customer service:)
Awesome show room and friendly staff...
Very nice store! Beautiful furniture.
Laura was great have us great service
Lara is always amazing and we look forward to continue working with her. Great help as always.
Quick, fast and easy. The salesman was so easy to work with.
Ashley the sales associate was great..anwsered all my questions and even looked for discounts to help with the price.
Sales associate Ashley from Ashley home store was attentive and helped us find our counter height stools
Great store, great location. Laura S is a great person to come see if you are in the market for new furniture, got us everything we needed❤️
Laura was so helpful! Couldn’t be more happier! She was very attentive and worked with me and my family. Edit: BUYER BEWARE: Ashley does not stand behind their products. Very disappointed.
Will was very helpful to my husband and I today while we decided on new living room furniture. He was professional, kind, knowledgeable and a pleasure to work with. He even gave my kids special treats which was so nice of him. We appreciated everything he did for us today. Thank you will!
Stop by to purchase furniture for an entire house I just bought. Upon entry the staff was too busy on their phones and in their tablets to even notice me. I walk around the store a few times and not one person ask me if I need help. Went to a local competitor and bought everything new there
Diamond was great! She assisted us with everything we needed.
Diamond did a great job. She made the financing process quick and easy. Heather from the warehouse did an awesome job confirming all pieces of the bedroom set were in stock. My delivery was prompt, at the beginning of my time schedule. Setup of was completed quickly with exceptional results.
a couple days ago diamond helped me with picking out furniture and she was outstanding .
Diamond was amazing she explained everything so clear and made the shopping experience so easy if anyone goes to this particular store ask for Diamond
Diamond was a gem 💎! , Definitely shopping with her again !
Laura was excellent!! I ended up getting the Calderwell! They are amazing. Excellent fluffy pillows are always a plus!
Laura was an excellent sales associate she assisted me with all my questions and was extremely patient with me.
We had an amazing experience with Will today. He did an amazing job and was so helpful. 10/10 recommend.
Great experience shopping at Ashley in four oaks... Laura Scott was the absolute best...she was so patient with us and paid attention to all the extra details we were looking for... I will definitely return for future purchases
We worked with Mr. Will AKA G. Very helpful and very kind. Would buy another couch from him!
Mr G was so helpful!!
Ashley was awesome! She made sure that we were aware of all of our options and guided us into the best deal that met our needs! Thanks 😊
Great shopping experience Nicole was a great help to us
Bought furniture from Ashley Home Store, and Olivia Gonzalez was our sales person and she was very helpful and great to deal with.
Best furniture I purchased in years Love this store
Laura Scott was very helpful! She's the best!
Wes was great! Would definitely recommend!
Nicole was very helpful and friendly. Made the purchase of a desk very easy.
Carolina was a great help, love their service.
Wes is the Best!! Got a great deal on a sectional set!! Go see him!
Awesome Awesome Find Will....he is such a knowledgeable sales man... He helped us find a beautiful leather sectional and accessories to go with them....thanks a bunch Will and Ashley furniture ♡♡♡♡
Will was friendly and very accommodating. We put everything together with loads of laughs.
Laura at store was excellent and very sweet. Gave excellent service and price. She also gave me the delivery date I needed. I will always be a dedicated customer with people like her.
Laura was absolutely amazing
Laura was great. Great survive will be back.
Good selection of furniture and accessories. Sales associates/manager were very friendly and helpful!
We recently purchased a leather sofa from this store .Our sales lady was very informative about all the sofas we were looking at. If you shop here ask for Nicole Stout to help you . You won’t be disappointed!
I just left Ashley Homestore Four Oaks, NC with a smile on my face. Working with sales manager Will Copeland was enjoyable and seamless. He answered all my questions and worked on getting me a great deal. All my furniture needs were met.
Nicole was very helpful without being overwhelming as sales staff can sometimes be in places like this. She answered our questions, gave us room to look and talk, and saved us some money with her recommendations! Very pleased with our experience! Thanks Nicole!
(Translated by Google) Excellent attention from Carolina Reyes totally satisfied thank you very much 🥰 (Original) Excelente atención de carolina Reyes totalmente satisfecha mil gracias 🥰
Sales person was outstanding
The team went above and beyond to meet our needs.
My shopping experience at the Ashley’s in Four Oaks, NC was awesome! I was assisted by Nicole Stout and she was amazing, super sweet and very helpful. I was in out of the store in less than 15 minutes with a couch setup for delivery. Thanks Nicole!
Bought some real nice accessories. Helped by Austin and Diamond. THANKS....
Carolina was awesome. Helpful and not pushy. Beautiful furniture!
Nicole was a great. She really went the extra mile. We were very pleased with the product and can’t wait to get it home.
Our Sales Representative, Randy was FANTASTIC! He was very knowledgeable and heard what we needed and took us right to the product. We have always had a great experience at Ashley Furniture. We did not go to any other store because they always given us a great price, great selection and great customer service. Thank you again! Delivery was right on time and our new bed is ready for my dads visit.
Today was awesome. I was met by gentleman name Allen and he did a wonderful job. He was very informative and helpful throughout the whole process.
Carolina was very pleasant and helpful during my furniture purchasing experience at Ashley’s.
We just purchased an adjustable bed. Laura was very nice and helpful. This was our second purchase from this location and both experiences were good. We definitely recommend them.
I’ve been coming to here for years and Laura Scott has made each visit amazing. Her amazing attitude paired with her knowledge on almost everything made purchasing here easy.
Laura Scott great customer service and an excellent attitude makes you feel comfortable and right at home
Laura Scott has amazing customer service and made our time incredibly enjoyable. I’ll definitely be recommending friends and family!
Bought some furniture at Ashley tonight. Nicole was amazing!
Second purchase with Carolina Reyes , both times was painless and smooth …. No pressure sales person … Thanks !!
#WesIsTheBest Went to the store as a last minute idea to have a look around, and didn’t even think we would be buying our new sectional! Wes did a great job helping us out and letting us know of all the options available to us. Best furniture shopping experience we’ve had!
We had a wonderful experience with Carolina, she is amazing. She was very patient and made our purchase a simple yet unique experience. I highly recommend her.
I had a very pleasant visit. Carolina was great to work with to help me find the furniture I was looking.
Will was a pleasure to work with. Very professional & helpful. Nice clean & friendly store.
Stopped by on a whim to see what Ashley Furniture had. We desperately needed a different living room seating situation. We wanted something comfy that would recline but also something that would go well with the esthetic and design of our home. Ashley Weaver helped us out tremendously! She knew where all the sectionals were that had reclining options, and she was super knowledgeable about each one. We’re excited with our Durapella loveseat and sofa, that is scratch and stain proof! Can’t wait to see how it looks in our home. Thank you again Ashley for being a huge help!
Excellent service speak with diamond if you need help
Diamond was excellent in her product knowledge and understanding of what our family was looking for. Thank you Diamond!!
Found exactly what I wanted and our salesman, Austin, was very helpful and knowledgeable.
Ashley did a great job assisting us with purchasing our new sectional. She provided us information and answered all our initial questions. There was never any pressure, just helped us locate types of furniture, that we asked to find. She was pleasant and friendly. We actually left then returned after visiting a competitor. We felt at ease returning to her as we felt she could help us make a decision. If you are going to Ashley Home Store off 95 on Brewer Rd. near Four Oaks, go see her. It is the type of person you would want to deal with. Store personnel were also quite friendly.
Diamond, Will, and Wesley were all amazing. They helped me every step of the way to help me make a decision on a beautiful couch.
We went in to purchase an office desk and left with a computer desk and bed purchase. Carolina Reyes was wonderful to work with and very helpful. The delivery arrived on the day promised though the delivery truck was running behind. When it arrived they had the desk and bed setup in 30 minutes. Great crew!
Will is fantastic!
Will Copeland was exceptional at listening to my needs and paired furniture perfectly for the two spaces in my home. He was able to guide me directly to the right style and showed me different options to upscale my decor. Super friendly, very polite, and made purchasing/delivery easy. Ask for Will next time you go to Ashley Furniture! Great customer experience all around!
Carolina was a great help finding the perfect bedroom suit for my grandson! I would definitely go back again and appreciate her helping me with a good price.
We worked with Natalia Cruz , she was very professional and helped us receive a great deal on our new bedroom set. I’m hoping we are just as pleased with the delivery.
A great place to shop for furniture! Laura S. & team took great care of me and my needs! Can’t wait for my furniture to be delivered in just a couple of weeks!
Austin was very helpful and took the time to answer all of our questions. He was able to work with us to make sure we bought what we wanted.
Austin was our assistant. He was great and very helpful.
Wesley was very informative and super helpful! Will definitely be back!!
Very bad service. I have waited for more than 29 mins and called the staff many times and no one helped me although they were not busy at all.
Ashley Homestore and Distribution Center is a must stop off of I-95. The showroom is beautiful and the staff is friendly and helpful. The distribution center and restrooms are pristine. We met Cynthia Parrish while she was cleaning. She was delightful and did her job with excellence and great care. By far the restrooms are the cleanest around. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
My husband and I went in on 1-16-2023 looking for a sectional sofa. We were greeting by sales associate, Will. We told him what we were looking for and the measurements we needed. He was so kind and helped up put together exactly what we needed. He told us about several different options the store offered as far as paying for our purchase. We were able to make the purchase in an amount we were happy with. We are very please with this store and our sales associate Will and we recommend shopping here.
(Translated by Google) My experience at Ashley (125 Brewer Road) has been excellent. Carolina R, is a pleasant seller and person. She takes the time to explain and really help you make a good decision. Everyone in the store is very friendly and celebrates when you get your credits approved (it's very exciting). I recommend them without a doubt, both in price and in quality of their products and of course in attention!!! (Original) Mi experiencia en Ashley (125 Brewer Road) a sido excelente. Carolina R, es una grata vendedora y persona. Ella se toma el tiempo de explicarte y realmente ayudarte a tomar una buena decisión. Todos en la tienda son muy amables y celebran cuando te aprueban los créditos (da mucha emoción). Los recomiendo sin duda alguna, tanto en precio como en calidad de sus productos y por supuesto en atención!!!
Special thanks to Austin and Carolina. They were super nice and so helpful. Great customer service!
Carolina & Austin were very kind and a lot of help when trying to find a bed here at Ashley furniture in four oaks.
Diamond Jenkins is awesome! She was so helpful and made everything so simple and easy
Wesley was on point! Very attentive as soon as I walked through the door. Great customer service. Way to go Wesley
Austin was very helpful here.
Quick and very Helpful…Upgrade Her!!!!
Laura was amazing and so kind. By far the best customer service experience I’ve ever had. Thank you Laura !
(Translated by Google) Mr.G and diamond were excellent. (Original) Mr.G y diamond fueron excelentes.
Great environment and sales person, Wesley Clegg! Haven't purchased (yet), but very happy with the quality of their sofas and the outlet pricing is very reasonable. I especially like the protection plan they offer as, if you don't use it, you get that money back at the end of the 5 years in the form of a gift card. I've paid for such protection plans in the past, never needed it, and lost that money. This feels like a nice little way to ensure you're not totally throwing away your money.
Good store, prices and discounts. Ask for Carolina, you’ll love her knowledge and customer service 🇻🇪. Gracias
Laura Scott was amazing! She answered all our questions.
Professional, Mr will and mrs Carolina
Diamond was amazing!!! She was informative, helpful, and gave us a great deal. Come see Diamond for great customer service!
Diamond was amazing!!! She attentive and saved us money on a new kitchen table.
Stopped by on way from Smithfield outlet.. was looking for theatre room furniture.. was greeted by Nathalia Cruz.. she has one of the greatest attitudes ever.. she was very knowledgeable and a joy to work with. Will highly recommend Ashley home store and Nathalia..
Ms. Laura was amazing to work with. She was not pushy and was extremely pleasant and helpful.
The saleswoman Nathalie was wonderful. She gave help when needed and space when I needed to think. A very pleasant shopping experience.
Wesley is awesome! super nice and easy going, great salesman!!! thank you so much for the help!!
(Translated by Google) Nathalia Cruz, excellent service and extensive knowledge in the area of mattresses where the explanation of their use was exhaustive. You can tell that she is a very good representative of the entire Ashley line in furniture, mattresses and her line (Original) Nathalia Cruz, una excelente atención y con conocimiento amplio en el area de los colchones dónde fue exhaustiva la explicación del uso de los mismos. Se nota que es una muy buena representante de toda la línea Ashley en muebles, colchones y su línea
Awesome sales staff. Courteous knowledgeable And offered great suggestions To help us make our decision even better. We'll be back for future home furnishings.
I had a great experience shopping at Ashley furniture. Laura helped me and my husband and she could not have been nicer. She made the whole process easy. We went in having an idea of what we wanted and left in under an hour having bought a couch.
Helpful, knowledgeable staff. Location is not very busy. Plenty to choose from.
Knowledgeable staff.
I knew what I wanted, and the sales lady was very nice. She was able to show me the style of chair I wanted in the store.She also was able to price match on-line Ashley products with what I was buying. I had a great experience.
Very well organized, along with many styles that would fit your personality or home.
Will made our shopping experience enjoyable and easy. Excellent product knowledge and answered all our questions. Let us shop at our own pace. I highly recommend this store to anyone who needs furniture.
Really bad experience with Ashley in four oaks , we buy a dinning table set, they never come the day they talk us , the day they come they leave from my house and they don’t make the delivery, Ashley say they leave becouse was wrong item, they give one day they don’t come. Anyways the delivery department don’t work together with the sale department and they don’t give you any right answer. Finally they say we really apologize we send you a gift card for all the mistakes we made but is still a month they don’t send nothing
We ordered a bedroom suite in October to be delivered Nov 3rd. Everything was delivered and the bed wasn't right. An exchange was done (or so we thought) we still have not received our bed. It's December 9th and it was suppose to be delivered yesterday but wasn't. No one from the store can give us a clear answer and talking to management is a joke. Once we left the store and paid, they no longer want to deal with us. I do not recommend Ashley Furniture at all!
Nathalia was very helpful, knowledgeable, and personable. Would highly recommend buying furniture from her.
Laura S was great. Helped us get the lowest price possible for the set we had. Thank you
I've bought from a different Ashley store before a couple times, and I had a good relationship with a sales contact there, but he had left the company. He provided me with the contact information of Carolina who works at this store. She was excellent to work with. She was very friendly and communicative. She was easy to work with, and helped out with some good input and feedback on the furniture and knew the products well. She was understanding of my situation and knew where I needed to be financially and got us there by finding the right pieces that fit the requirements. I will more than likely work with her again in the future. I would highly recommend working with her and Ashley Furniture.
Laura was great to work with - Be sure to ask for her
Diamond was very patient as we walked through the store to find the right mattress for my daughter! Will be a return customer.
Laura was fantastic and professional shout out to Bobby for the information on how the delivery process
My husband and I just bought our first bedroom suit and we couldn’t be happier. Our sales representative, Ashley Weaver, was incredibly helpful and super friendly. She did everything she could to get us the best deal possible while advising us on the ideal protections. She helped us set up financing and delivery and made everything so easy. We won’t hesitate to come back to Ashley Furniture for future pieces!
Korea was very friendly and helpful! I highly recommend him.
Will Copeland at the store on I-95 in NC is amazing. We were just shopping, not buying yet, but he answered all of our questions thoroughly, politely, and with a good sense of humor. Good customer service goes a long way in helping us decide where to buy.
Will did great and we are looking forward to our new furniture. Thank you Will G
Diamond Jenkins is the person to go to. She was amazing, she took us straight to the couch we were looking for and we were in and out in no time. She was very polite and funny! Thanks Diamond you are the best!
Ashley and laura was absolutely incredible. They were the best sales ladies i have ever met. If you fo to Ashley ask for these ladies! Thank you again ladies!!!!
Laura Scott was great, let her spin the wheel.
Had a great experience with this location. They Will "G" and Laura were outstanding in helping us pick out a new mattress and 2 recliners. The service was outstanding.
My husband and I visited the store looking for a new mattress. Ashley greeted us and helped us out tremendously. She was super friendly and listened to our suggestions and concerns. She did not try to upsell us and allowed us to take the lead. I highly recommend you visit Ashley at Ashley!
Miss Cruz was my sales rep. Se wasa very nice lady and very knowledgeable. She is very professional and I will come back and see her soon. Nathalie that you again for everything!!!
Korea was fantastic. This is our 4th purchase from him.
Laura S. was great! Perfect shopping experience!
Laura was great! Come visit Ashley and ask for Laura!
If you go ask for Will Copeland he was great and answered all our questions!!
Friendly and professional from the time I walked in the door. #I Got Just What I Wanted.
Laura Scott was the best associate ever! She helped my sister with her purchase by being polite, down to Earth and professional! If you come here for your next furniture purchase, please ask for Laura! #She’sTheBest!
Will was helpful & most of our furniture was in stock already- easy process!
As soon as we walked into the store we were greeted by Ashley Weaver, with a smile .Ashley went above and beyond our expectations for the merchandise we were seeking and more. We definitely will be doing business again with Ashley's Furniture. And Thank you Ashley Weaver for your outstanding customer service. We definitely need more people like you.
My wife and I were shopping for a cabinet to sit our TV on, found one at the Four Oaks location, unassembled, after waiting for a while to get the purchase process started we finally get to pick up the box and head home, this was 10/21/22. Getting home and carefully assembling the cabinet I noticed on a couple of boards where it had been dropped at some point, hoping these areas would not show I completed the cabinet. Looking at the assembly we were not happy, the damaged areas were very visible. We returned the assembled cabinet to Katelyn on 10/24/22, she helped us unload it, and said she would get the refund process started but to wait 7 to 10 business day before I would see the return on my credit card. Well after that amount of time went by I checked and did not see the refund, gave Ashley a call and spoke with Brianna and she said she saw no record of the return on the 24th, but would submit it then and to wait another 7 to 10 business days . I began looking at some of the reviews and saw were there were similar delays and the response from Ashley, so I texted the number and chatted with Brandi and she said she saw were a customer refund request was submitted that day and that sometimes it takes longer to get a refund. This is not what Ashley's paperwork states, I am not happy with what is happening of course, who would be? Ashley, how long does it take to process a refund? I will be calling and following up on this again. I would not recommend your store to anyone looking for furniture after this has happened, too much red tape.
Carolina and Isaac were great to work with helped us what we needed 2nd time purchase great service worse customer service pit in a claim for broken couch on 8/31/2022 still waiting for it be fixed technician came to house and order the part technician came today to fix couch amd the wrong part ordered why the hell waste people's time could of sent me a new couch 5 months you screwing around with people never ever ever buy from Ashley again called store tonight and manager Will Told us he can't do nothing for us have to call gm but would not give me gm name told me to call Thursday I am not doing this anymore this is absolutely the worse customer service I need a new couch since your 3rd party can't order the correct parts
(Translated by Google) Nathalia, very kind, I recommend her, it was a pleasure to meet her. (Original) Nathalia muy amable la recomiendo fue un placer conocerla
Nathalia Cruz was absolutely amazing in helping my husband and I on our many decisions for perfect furniture for our home. She was kind and helpful, answering all of our questions! We loved our experience with her. She was the best!
Carolina is very nice to work with. Very helpful and patient as we were deciding on color.
We were helped by Nathalia and she was fantastic job!!! Definitely ask for here when you come in!!
Ask for “Will”. Great to deal with. Easy and informative without being annoying, overbearing or pushy. I will be back for a new mattress soon!
Diamond was awesome and took wonderful care of us.
Will Copeland made this experience so smooth and easy! From the moment we walked in he was eager to help. He is knowledgable and takes the time to listen to what you’re looking for. I will definitely be back and have already recommended them to friend. Thank you for a great experience!!!
Thank you for the wonderful customer service in the past as well as today Carolina. You’re the best!
Will was very patient and took really good care of me.
My husband Roger and I came here to look for furniture for our new home. We had the privilege of meeting G as we entered the store. What a nice man. He helped us get a new dining room set and a new living room set. We plan on going back to get a bedroom set. Thank you again, G for your help and kindness towards us.
I was in search of a sectional couch hoping that I would be able to find something before the holidays so, I decided to go to Ashley’s furniture. Korey was the sales person who helped me. he was very friendly, personable and understanding.Thanks to him, I was able to find a couch that I love just in time for the holidays. If you are in search of any furniture I recommend these guys because they have a ton of options and friendly staff.
Updated review: While my initial experience was pleasant, errors were made in pricing/ crediting of coupons. After extended time in good faith. Patience and multiple phone and text conversations with my salesman Austin. Him conversing with the management. A agreeable resolution couldn't arrived at. They are nice people, however if you are going to purchase. Make sure you have all your pricing in writing. Insure that website and store prices are same, not bait and switch. Make sure that your coupons are applied immediately. Not in the case there was a mistake and we will get it credited to your account. I am still fighting for my credit. Just fair warning. Wonderful furniture, nice people, questionable business practices. Would like to thank Austin and the staff at the Ashley Homestore Four Oaks location for a simply seamless furniture shopping experience. Austin met us as we entered and listened to our needs, directing us to the pieces that would fit our family's budget and lifestyle. He was patient, knowledgeable, and approachable with the many questions we had. Allowing us time to discuss as needed. We never were pressured or rushed. It truly was a pleasure to shop for our couch, and I have never been able to say that before. So a huge thank you Austin. We appreciate your time and look forward to working with you in the future for our other furniture needs.
Had a great experience working with Nathalia Cruz. She answered all of our questions, extremely polite, and spoke Spanish which was a huge plus. I would highly recommend this store and ask for Nathalia!
This store is great! Carolina and Austin are amazing! They provided fabulous customer services. Answered all my questions and made sure I was satisfied. Thank you for all your help! Go by Ashley Homestore and ask for Carolina and Austin. I promise you won’t be disappointed!
Super pleased with shopping and purchasing experience with Korey Lee. After going multiple places, we had the best experience with him. Thanks for taking care of us as always!!
Came into Ashley Furniture last night and purchased a couch. Will helped us out he was wonderful to work with. Will was honest and patient. We will be be back to work with him again sometime soon!
Justin just helped us buy a Castano sectional. He was incredibly thorough, helpful and kind. Super excited to get my new sectional
The young man that helped was extremely helpful
Knowledge staff and friendly service! Thanks Carolina! We had a great experience today when we bought our loveseat and sofa!
Laura was great! She was a great help!
Nathalia was amazing, she help us a lot and very nice person…
Great staff and customer service, specially by Carolina Reyes!
Ashley was great, she took the time to show me other furniture ideas for my dining room set since I was undecided. She made sure all went smoothly and also got me the right price. Thank you Ashley for all your help. Joscelyne V.
Coralina was great, she was very nice and thorough when purchasing our new couch. There is no pressure when we were in the store she let us do our shopping and asked if we had any questions.. She explained all the financials and the warranty process. Very nice sales person
Both Laura and Carolina were amazing. They listened to what I was looking for and got me exactly what I needed. This store is set up well and everyone was very nice!
Carolina Reyes was amazing! She asked all the right questions to get me the mattress and living room just for me!
We went here to pick out a new bedroom set. Help was great and things smoothly until it came down to purchase. We were wanting to buy the bedroom set straight out and the sells rep insisted we finance it for a discount. I figured there would be no harm since both mine and my wife’s credit were great. This would be an instant approval just like anywhere else. What a mistake! They shot gunned her credit and ran it through several credit card companies and personal loan companies dropping it 90 points. Then come to find out they financed the furniture through Gafco but also applied her for a synchrony bank Ashley furniture credit card that she didn’t ask for. Long story short don’t take the small discount if you care about your credit.
I went here just to purchase a dresser for extra storage and ended up loving it so much that I brought the rest of the set. The young lady Ashley W. was extremely knowledgeable and understood exactly what I was looking for! She is super sweet and will go above and beyond! She will forever be the person I go to for all of my furnishing needs! Thank you for such an amazing experience!
Back again 11-18-24 and worked with Carolina. She was an excellent sales person, very patient and answered all of our questions. Another happy and satisfied visit. Can’t wait to get our new furniture. Visited again on 7/20/24, great service From Will. Appreciated the time, attention and pricing. From a previous visit- Wesley was a great sales person. He educated us on patio furniture and went over and beyond to consult with us on our needs. He made recommendations that that we utilized and we made the purchase. Thanks!
Korey Lee is a Great Salesman!
My shopping experience at Ashley furniture with Ms Carolina was a professional and pleasant experience, Ms. Carolina was very helpful in helping me to get the best deal for my money and I came out with a beautiful Luxora sofa set with a chase and an additional seat added and a beautiful wooden glass table with four chairs for an incredible price. The quality of the custom made furniture and material is great. I appreciated that Ms. Carolina was not only looking out for the sale but she was looking out for me as a customer and I applaude her for that. Thank you so much for your help Ms. Carolina my next visit to Ashley's I will be asking for you and recommending others to you thank you so much🙂
Superb professionalism and attention to my needs. My sales lady was very knowledgeable about the quality of furniture I was receiving and patient as I took her all over the place searching for a specific piece. My furniture was ordered and the company allowed it to stay at the warehouse until I was able to get it picked up. I will never shop anywhere else
Ashley was a wonderful sales representative answered all our questions and helped us with put purchases.
Great sales associate
Austin understood what we were looking for and took us straight to the living room furniture we needed for our 3 Goldens!! He worked with the price in order to make it more appealing and we made the purchase!! Great job, Austin
Worst customer service!!!! After paying for a dining room table and entertainment center we had to wait over 40 mins for 3 people to figure out how to do their jobs. We were told we couldn't take the items we PAID for until they figures out how to take it out of their inventory. WILL NEVER SHOP THERE AGAIN.
I was greeted by Nathalia Cruz who was very pleasant and helpful. As a result of Nathalia's help I purchased the sofa I had been looking. Thank you Nathalia!
Wesley Clegg was a great associate he was honest and very helpful.He made sure we were able to keep what we wanted on our order and made it very affordable.
Korey Lee didn't pressure us into buying. He was patient, kind and understanding. We told him that we have a small dog and immediately he brought us to the perfect living room set. Everyone else that we talked with was also excellent. We will definitely come back here again.
We came into Ashley to look at bedroom furniture. We already had an idea of the bedroom set we wanted but had not gone through with the purchase just yet as we were making sure it would fit our space. We decided to stop back in today at spoke with the wonderful Nathalia Cruz. She greeted us at the door with a smiling face and welcomed us in. She walked us to the bedroom furniture we had been looking at and we talked about the pieces. She answered many questions and even let us bring in a small piece of our furniture to make sure it would match the pieces we were looking to buy. She came back with the pricing and was very helpful about the promotions they are offering, delivery fees, protection plans and payment plans. She took the time to not only make sure we were satisfied with not only the furniture but the answers to the questions we asked. We really appreciate when someone takes the time to be genuine and kind like Nathalia was! We’re excited for our new bedroom furniture to come in and make our home feel cozy.. the Ashley way! Thanks Nathalia for all your help! I’d recommend her and Ashley to any of my friends and family.
Will helped use knowledgeably and with great courtesy. Our experience was exceptional because of him, well and the product choice. We will continue coming to Ashley furniture !!
Austin Phillips was the sales gentleman who took my order in the store at 125 Brewer Road, Four Oaks, NC. He was extremely professional, detail oriented and went above board to ensure I was satisfied with knowing all the particulars of the furniture order I placed. Today, as he stated he would do at the time of my purchase, called as a follow up to inform me of the tentative delivery date of my order to their warehouse. That’s customer service! I fully expect to be receiving updates as to the status of my furniture order. I would highly recommend Ashley Furniture store located at 125 Brewer Road, Four Oaks, NC 27524 and ask for Home Furnishing Consultant Austin Phillips.
Laura Scott was our sale person. She was very friendly and knowledgeable about the furniture we had questions about. She did a great job helping us pick things out. I would highly recommend this store. If you need a great salesperson ask for Ms.Laura Scott!!
Austin was a huge help. The furniture was well priced and always willing to help as you shop. Definitely will be making future purchases here too.
Ashley’s had the quality and look we were looking for and our sales person was fantastic. Will Copeland was easy to work with. He knew his product and matched our wants exactly. We looked around and came back and bought two chairs.
My sleep manager Carolina Reyes was fabulous. I was greeted with her friendly smile and welcoming personality. She gave me an introduction to the furniture I was interested in and gave me time to browse the beautiful showroom.When I was ready Carolina helped me decide upon a purchase in a very knowledgeable way, answering all my questions which made for a relaxing shopping experience.
From start to finish the shopping experience was excellent and I had a wonderful person assisting me with the process name Diamond and Laura!
I worked with Carolina Reyes and her customer service was outstanding. She worked with me to pick a great bedroom set and mattress. I would recommend anyone looking for furniture to visit Carolina in Four Oaks!
I would like to give a special thanks to Laura Scott for her time and patience.You helped me find everything I needed🙂!!!!
Carolina Reyes was very helpful on the phone and in the store. Very knowledgeable about the products.
LOVE this place and the people! Carolina and Wess were such a huge help with our purchases and are genuine good people. We will be back to get any other furniture we need.
I enjoyed my experience at Ashley furniture outlet store. Shout out to my guy Will! He is very knowledgeable and professional. I appreciate him with helping me with my furniture purchase! When I come back to purchase furniture again, I will go back to him!
Carolina was absolutely wonderful and knowledgeable regarding the products and services that Ashley had to offer. Most importantly she listened to me as the customer. Thank you so much!
Nathalia. Muy buena consejera para sus compras de sus nuevos muebles
Nathalia was awesome and helped so much. Amazing customer service.
Diamond was a gem! We were so impressed by her professionalism and patience! She took time to help us choose the right pieces for our new home! We couldn’t have asked for a better experience!
I ordered my furniture for our first new home back in may since I knew items to be arrived would be TBD. I wanted to make sure I had all items ready to go for move in day. I kept in contact with Ashley every 4 weeks to make sure everything was still good once I was notified all my furniture was ready. I notified Saturday 9/3 I would be coming on 9/6 to pickup. Everything was confirmed perfect & ready. Come pick up day..the day we closed on our home. Our PAID OFF couch was MIA. my husband spent over 4 hours at Ashley trying to figure out why a couch that we had paid off was no where in the system. Not only did he have to wait for a worker to take his “30 min lunch” at 430pm which took well over an hour for him to return…Nothing was accomplished until Will came in to help. He figured out the employee that took my order left my couch in the system as a sales quote. Which meant my couch was never “ordered” I paid for an imaginary couch so speak. Since June I had been told everything was fine & ready to go. Will offered to put in a rush for the couch which we took since we had no other option other than to wait who knows how long for a refund. Ashley completely ruined our day of closing. BUT it gets better. When my husband was finally able to leave 4hours later..we get home to unbox only to find the employee ALSO didn’t order my dresser for our bedroom set AND the warehouse gave us the wrong nightstand! Absolutely unacceptable & I will be speaking with corporate when they arrive on Friday. I will say will did everything he could in the only power range he had with no management around.
Diamond Jenkins was extremely knowledgeable and very accommodating with my order. She is a fantastic sales associate and I’m so excited about my new purchase!
Went in looking a bed, there was one in the clearance section but it hadn't been priced. Our salesman went to a manager who was to busy sitting in a chair to price the bed. Lost sale for being LAZY! Salesman as great but the lady manager was rude and lazy.
Will was Copeland was a complete pleasure he was helpful and very polite. He deserves a raise
Had a great experience buying my bedroom set. I went in a Friday and returned on Monday, ready to buy. What I like the best was that I felt no pressure at all to buy. Natalia offered great advice and was extremely helpful answered all the questions that I had. I highly recommend this store and ask for Natalia ( she is bilingual) she will make sure if you buy it is actually what you like!
Justin was a great help and was very informative. If you go to the four oaks store go see Justin.
Wes Clegg was pleasure to assist us.. no pressure tactics, very knowledgeable and just easy process to find and set up purchase
Carolina met us at the door and helped us with all our questions! Very smooth process!
Corey was amazing! Very through with every question that was asked! Purchased a recliner and a tempur-pedic mattress! Ask for Corey at Ashley Home Store In Four Oaks!!
I will never buy anything from them ! Your best bet is to go to Rooms to go. Ashley is rip off and cheap furniture. Room to go got better furniture and a better price !
I bought furniture back in Jan/ Feb 2021. My kitchen table was what I wanted. I bought a loft bed for my son. It was delivered in April. The delivery drivers were awesome. They were up front when they told me that part of the book shelving that went with the loft bed was broken. They notified their supervisor about it and said some would contact me about sending the replacement. I would receive text messages about it here and there and then nothing. I went in December 21 to look at some more furniture. Ended up deciding I did not want the furniture. I also inquired about the book shelving. They said they were working on the book shelving. But never canceled my order for the couch. I did not know that until they tried to deliver it to my house and I called the sales rep and he was like if I cancel it now I will be charged 10% of the cost. Spoke to someone on the 800 customer service line about it. They said someone from the Four Oaks store would contact me and have not heard anything else. That was back in June of 2022. The couch is still pending against my credit card. The bookshelf that I have completely paid for is still not delivered to my house. I'm not even been offered a refund . I've also inquired about one. Not very reliable customer service and business. Customer service industry is supposed to serve the customers not the customers jump through hoops to get what they paid for.
I had a wonderful experience at Ashley HomeStore today. I walked in and I was greeted with a smile from a very helpful lady named Ashley. She provided my husband and I with the information we needed so we could look around and shop. Ashley’s knowledge of the furniture made it easy for us to make our choices. Thank you for the great customer service experience.
Diamond was very helpful and assisted us with a dining room table. Very professional. Great experience!
Will was our salesman and he was fantastic. He was patient as we looked over several pieces of furniture while we were trying to decide what we wanted for our sunroom. He went as far as making a drawing of the floor plan to help us visualize pieces and how’d they’d fit. He was very thorough and worked with us on pricing. He gave us a price and when we came back a week later he still stuck with the price he had originally quoted us just like he promised he would as we thought about our purchase. We did go to several other furniture stores but nothing really suited us like what we seen at Ashley furniture and the deal Will was giving us. We couldn’t be happier with our purchase for our sunroom and we couldn’t have had a better salesperson who wasn’t pushy but kind and patient. (A pushy salesperson is such a turn off) They need more folks like Will!!
Carolina Reyes was a excellent help and I’m thanful for all her hard work and dedication. We will be back for more service
Wes was very helpful on finding my sconces and making us feel welcomed fro most of state!
Laura Scott sales person at Ashley furniture home store in Dunn North Carolina she was a awesome sales person very helpful, very knowledgeable about products also very kind I would hover her a 10
We had already been to a few other Ashley stores before deciding to drive over an hour one way to the Dunn location. Diamond greeted us first thing at the door and asked if she could help point us in the right direction. We declined because we were just looking. We didn't know what we wanted other than something to fit our space. After we had walked the showroom, Diamond checked back in on us. After talking to her and explaining our needs she was able to help us with with what we needed and more. Diamond was very knowledgeable and informative on the products and services offered. She went above and beyond making sure we had the best prices and best financing we could. We went in just looking to see what they had and left with a living room set, bedroom suit, and some other pieces. Thank you Diamond for all your help.
The energy in the store is great. The manager, korey, was very polite and attentive. Our sales rep, justin robinson, on the other hand completely screwed our order. Me and my roommates furniture is sitting on the floor in our apartment because they didn’t send half the pieces - because he didn’t order them. Justin did not aide in keeping me updated. I contacted him on multiple occasions trying to get to know when my stuff will b set up. He was giving me and my roommate every excuse in the book or not even giving a response. It’s been two months of me paying $700 for furniture sitting in boxes on my floor. And when I told him I wasn’t making anymore payments until my things are set up, he said that’s fine I understand. I got a phone call 3 days ago saying they would press charges on me if I didn’t make a payment. Keep in mind I was only 4 days late and my sales rep said that it would b fine because of the situation. The man on the phone told me that if I didn’t have the money I shouldn’t have ordered the furniture. So I went on Monday and paid 4 months worth, to prove a point. I do not recommend Ashley’s at all. I would rather go to rooms to go, Aaron’s OR EVEN THE GOODWILL WOULD BE BETTER. save your money and your time.
My sales person Ashley W. was very friendly, caring and helpful with the purchase and a pleasure to deal with.
My review is based on the fact that they don't honor their price match. No where online does it say they will only price match their "Ashley" online store. My husband and I went in there ready to purchase a leather sectional. We found it cheaper online from another store. They only said they would price match their online store. So basically they will only price match themselves, not other stores. Its a bait and switch. Its a far drive for us, so it just basically wasted our time. Even their best offer for the sectional was $8 cheaper than thier original offer.
nice selection of furniture and nice sales person
I very much enjoyed picking out the items I needed. The sales person was very helpful. It was a fun experience. The sales person was very noliageableabout the items I purchased.
Agradecidos con la atención de Carolina Reyes, amable, paciente y lo mejor, entiende lo que quieres. Gusto en conocerte. Grateful for the attention of Carolina Reyes, kind, patient and the best, she understands what you want. Nice to meet you.
I went to Ashley's on July 27th, the store is very nice & clean. I purchased a two piece chaise that was priced $1499 and was charged $1899. I noticed the price difference after leaving the store so I called back to let the sales rep know & he informed me I will have a refund within 7 to 10 business days. Here it is August 21 and still no refund. I called the corporate office to explain the issue she tells me they just put the refund in on the last week. I asked if there's a way to be compensated for the wait? She tells me that someone from the store will call me about that... still no phone call. They could have given me a store credit or just a call to say sorry. None of that. So disappointing
Carolina is great. excellent attention
We were greeted by Carolina Reyes at the Four Oaks Store in North Carolina. She was very informative and made our shopping friendly.
Ordered furniture 2-11-22 today is 8-19-22 recieved a call 1st of august to deliver our filled order finally we sceduled a time to deliver mid august. Call to confirm order on 8-18 they number 1st changed our delivery date to Sept 6th and 2nd they state our furniture now we ordered a whole house now that all living room items and dresser isnt avail they sold it and we have to reorder. Being passed around at this time to everyone and i will call you back with nothing.....i call back and nothing. Over 11k worth of furniture and only a dining room table chairs and bed is avail...again 9 months in. No guarantee on missing furinture delivery. Store is stating furniture should be in by 9-6. Why should we have to wait 3 more weeks. Still fighting the store hope they will make things right we will see but 9 to 10 months is crazy and calling corperate they didnt help as the say its franchised and they cannot control store.... still no return call and our house has no furniture. Dont recommend service no one takes blame. To your response: There is no delay they sold my paid for furniture.... paid for in Dec 2021.... it was all avai. A few weeks ago....your response is obviouly because u cannot read and make excuses. Sold my furniture.
This was my first time in an Ashley store. It was a wonderful experience. Everything was so organized and neat. Very friendly and helpful staff. Will Copeland was excellent in assisting me with purchasing 4 end tables. His friendlines,, personality, and expertise was very professional.
My experience was extremely great as for to be the first experience in a Ashley Homestore in North Carolina. I thank Ashley and Will who helped me with my purchase today. They made it to be easy and fast! Thank you guys for everything definitely will be back for more! Since we are a Ashley homestore buyers..
My husband and I bought furniture from there and it’s been a nightmare since. We bought our furniture in advance and was informed to call within a few days before moving in. They did not set up our furniture. We called over three times for someone to come out and set up our furniture but NOTHING. First time they dropped it off. Second time they forgot their tools. Third time they couldn’t find our house. Fourth time they forgot items in our delivery. They stated we couldn’t return our furniture because it’s been delivered. I will NEVER BUY FROM THEM AGAIN. Avoid this place because they will give you the run around. Update: I texted number they provided however they do not respond back. I wish I could return our furniture because they do not deserve our business or money.
I had a great shopping experience, the sales representative I worked with was understanding and knew what I needed… everything was done over the phone and e-mail. Great quality furniture and customer service…. Would buy again from Ashley F.
Great styles!!! Large selection!!Great staff!!!
Ashley employees were quite helpful and knowledgeable. My advisor, G, spent time with me weighing options and helping me find the perfect piece for my living room.
Good price, costumer service excellent
Very helpful and on point.
Natalia Cruz was amazing! Helped my family find furniture. Was amazing! Will be coming back!
Got everything furniture related. Excellent staff 👍
Sales rep Diamond only has two speeds, slow and slow ah.
So my wife and I needed some new furniture. Ashley , big name !! Good customer service is what we expected , well we were so wrong. The staff at this particular location is rude, they move the numbers all around on the quote to the point that everything is confusing. We thought we were at a car dealership. Once we made it through the quote process and decided to buy the furniture ($8000 worth) we were on to the next problem. The first delivery (about a month later) they brought the sectional in. After a failed attempt to assemble it. They said It was damaged. I said no I’ll keep it and fix it. The bracket was slightly bent so with a pair of pliers I fixed it in 15 seconds and finished assembling myself. WOW !! Second order( 3 months after ordering ) arrival time was 9:30 am to 12:30 pm. They arrived 9:30 at night !! The guy says , I’ll drop it off and come back tomorrow to unbox and assemble your furniture. Guess what , he didn’t show. I unboxed and once again assembled the furniture myself. I also took a trip to the landfill to dispose of all the boxes. So just a heads up to all the potential customers, I wanted to share my horrible experience, I don’t wish this on anybody. I did call Ashley and they promised me I’d get my $500 delivery fee refunded. Fingers crossed. I’ve still not seen that yet. Furniture looks good tho. Good luck !! UPDATE !! …. 8/20/2022 So after waiting for my promised $500 delivery refund, I never received it , I called them back and they have no record of it. After being treated rudely by Chelsey and being made out to be lying I now get a $300 delivery refund. Please do not buy furniture from Ashley !! Don’t say I didn’t try to warn ya.
Shopped around looking for various furniture. The associate that helped us was friendly. Left the store and found the same exact piece BY ASHLEY on Amazon for way less! Sent my husband in to get the one sofa table that was on clearance that I couldn’t find online, and called him while he was in store to tell him to hold off that I finally found it online. He told the associate and she told him that they do price matching. Went back in and showed them everything we bought online. I specifically asked the associate if the items had to come from THEIR website or any website and she said it didn’t matter as long as it was their brand. she took a good 30-45 mins going over the order with the manager and came back saying they would price match ONLY if we would buy the $499 warranty. I decided only to get the sofa table from above since I would be able to take it home that day instead of ordering and having to wait (it was the only piece that wouldn’t have to be ordered) they then refused to price match the sofa table. A whole big waste of time. So I ordered my sofa table and it will arrive Saturday. In store it was on sale for $299… I found it online for $139.
We had Wes as our sales rep and he did a fantastic job! Changed our order a couple times right in the middle of checking out (girlfriend couldn’t make up her mind) and he was very understanding and helpful the whole time. He was able to answer all the questions we had and was extremely accommodating. Would recommend them anytime and if you go, ask for Wes!
We had a great experience at the Four Oaks location. Laura was extremely helpful, kind and hospitable. She made the whole process easy!
Nathalia was our salesperson. She was kind, patient and knowledgeable of products and merchandise. She truly made my mom a happy customer. I’m a repeat customer and will be back again.
Carolina Reyes was awesome! My mom is shopping for her new house close to me. She is leaving a home that my father built. Carolina got her all excited by helping her make choices that were not too expensive yet still great quality that will serve her well in this new house. THANK YOU CAROLINA! YOU ARE THE BEST!
Nathalia Cruz Was Very Nice And Helpful In assisting Me With Everything I Needed To Get My Purchase On Today!
Good selection of furniture. One salesperson was exceptional (her first day on the job - go figure) while the others were preoccupied in their own conversation. We walked away without buying anything.
Promised new furniture on a particular date. That date was pushed 2 days. Promised a new date two weeks later. That date came. No furniture. To be told no new date can be given. “Hopefully soon”. Order cancelled. I guess our business is not needed. Poor customer service.
Everyone was super helpful and nice! Diamond and Korey were great. Very helpful and knowledgeable.
Excellent service
Laura was so informative and helpful, its so wonderful to meet customer assistance personnel that cares. It makes the shopping experience so pleasant and simple. This Ashley furniture gets a full 5 🌟
I came here last week to purchase a loveseat. The salesman (Wesley) was nice at first, but when I turned down the bells and whistles (home delivery, financing, protection plan) he started displaying a passive-aggressive attitude and became extremely rude. Wesley told me that he only makes 5 dollars per 100 dollars of furniture he sells. I did not ask and I felt this unprofessional. When I asked to price match the online price (100 dollars less), he was visibly bothered by it. When I asked about home delivery, he told me it was "baked into the price". I took this to mean it was included in the shown price. It became clear this was an extra 100 dollars and not included. I asked it to be removed, and said we would pick up. He looked up from his ipad, clearly upset, paused for a moment, and said "hey man, you do you". "you got a truck or somethin?" Throughout the sale, Wesley and his associate offered the protection plan a total of 5 times. I made it clear the 1st, 2nd, 3rd, 4th, and 5th times I was not interested. Wesley made it very clear that he did not like that. Near the end of purchasing, when I declined the protection plan for the 5th time, he told me I would regret my decision. He said that people that don't get it for the first piece of furniture, always get it for the second. Well, I won't be coming for a second. I have never experienced anything like this, anywhere. They will borderline talk down to you for not getting their protection plan. I've worked sales and if I gave someone half the attitude and passive-aggressiveness Wesley gave me, I'd have been fired. I will not be doing business at Ashley again and I'll be telling everyone I know about my experience.
Update: We still have not received all of our order that was promised by the date we moved in and they rescheduled our delivery date without telling us, I had to reach out to confirm a date of just the few items they have delivered. We paid $700 for delivery and have no idea when over half our order is going to be available, seems fine though because it's only our entire master bedroom set, we can sleep on the floor for a few more months while waiting on Ashley I guess. Sales associates were very friendly and attentive. We were told by numerous employees of the 20% off discount if you qualify and use financing. Once we were all approved and ready to checkout we looked at the invoice and realized nothing we bought qualified for any financing discount so we ended up financing for no reason. The store should be clearly marked with what qualifies and what doesn't. Also was asked if we wanted items delivered but wasn't given a price or any details, later realized it was $700 for delivery and setup which seems outrageous.
Awesome staff. Love the selection
This store was like walking into family. Everyone was welcoming. Arishonne was phenomenal. She was pleasant, professional, and proficient. She helped to make my buying experience enjoyable. I definitely recommend this store 👌 ☺️
Diamond was the best , she answered all questions and made sure my payments would work with my financial situations. Highly recommend coming in and asking for her service. She is amazing
I went into the store with my mother and searched for some new patio furniture, one of the managers was super helpful and really nice, also quite beautiful. Everyone else was helpful and mindful of space which was very nice, I hope Mrs. Kaitlyn (I think that was her name) is there the next time I come back to place an order!
Associates were very nice and answered all questions we had. Everything seemed to be transitioning well until it came time to list what furniture we wanted to order. Eventually I wrote down the number of each piece of furniture we wanted. The quote came back and I didn’t review invoice as cLose as I should have. Regarding one particular piece it should have been two units not one. I made two calls to the Customer Care line requesting a call back from the primary associate or store manager. Eventually I was able to order and pay for the additional unit needed with the assistance of another Associate in this particular store. The delivery date was much better than I expected.
We shopped at the Four Oaks store today and Carolina Reyes helped us find everything we needed. She was friendly and efficient! Thank you Carolina for being so friendly while you helped us shop. We will be back.
Nathalia was very professional, kind, and patient with us while we decided on our furniture. She’s an expert and was very helpful. She made our shopping experience great!
Outstanding merchandise and price points Will was an exceptional sales person and I highly recommend Ashley Furniture as a place to buy furniture
January 2022, me and my husband where at Ashley Furniture store in Four Oaks NC. We picked out a living room set Mr.C. Lee guarantee us it was in stock and could be deliver on January 26. Two days before we received a call that it would not be delivered and know more information at that time. In March we went back to the store and once again Mr. C. Lee, guaranteed May 18 we will receive the recliners and the in June 9 the sofa. The General Manager now is saying there’s know guarantee when our furniture will be in. If we cancel our order we would lose most of our deposit.
Great customer service with Wes, very interested in what we wanted, and gave us time to think and make an easy discussion, with his help and support he gave me and my wife the perfect customer care!
The entire Ashley Homestore employees were very hospitable. They were very eager to assist me with finding the perfect home office.
We came to Ashley to look at mattresses not anticipating making a purchase but our sales associate, Will was fantastic. He provided us with our options and was quite knowledgeable in helping us to make our decision. Thanks, Will for your kindness!
Great customer service and very friendly.
We were headed south for vacation and we spotted Ashley Home-store and decided to stop. We have been looking for bedroom furniture at home and could not find anything with good quality. We walked into Ashley and immediately saw what we were looking for plus kitchen table and chairs. The store was super busy and finally the GM came over and asked if we had been helped, I said no ma’am, but we would like to talk to someone, so she sent someone over to us. Laura Scott came to help us and she was absolutely fabulous. Low key, not pushy at all, and answered all of our questions. We had a great experience with Ashley and highly recommend this store in NC to anyone. After vacation we have to actually go back to pick up our furniture simply because they do not deliver to Maryland….we are so thrilled with our furniture and pricing they gave us we are happy to go back to pick it up. Thank you Ashley (Laura Scott) for such a pleasurable experience, we appreciate you!
Carolina Thank you for working with us. We really recommend coming to the outlet instead of the town stores better selections. Carolina you were absolutely a VIP sales person.
Korey and Diamond are awesome! Love my new bedroom set and will be going here for all my future furniture needs!
UPDATE 6/28 DO NOT ORDER FROM THIS STORE. FOUND OUT THAT AFTER WRITING A CHECK FOR 3 ROOMS WORTH OF FURNITURE ( $ 24K) SOME ITEMS WERE NOT ORDERED. TOLD THE STORE WHEN I WROTE THAT CHECK I WAS UNDER THE IMPRESSION EVERYTHING I ASKED FOR WAS IN THAT TOTAL. NO OFFER TO MAKE IT RIGHT OTHER THAN THEY WOULD ADD THE ITEMS AND I COULD WRITE ANOTHER CHECK. I WILL SAY ON THE DAY I ORDERED THEY KEPT ADDING IT UP OVER AND OVER LIKE THEY HAD SOME AMOUNT IN MIND AND I SHOULD HAVE KNOWN SOMETHING WAS NOT RIGHT WITH THAT. YOU ADD ITEMS, YOU APPLY A DISCOUNT AND IT SHOULD BE DONE. BE VERY CAREFUL IF YOU SHOP THERE.
I visit try this store every few months to check sale items. I am greeted with a smiling representative each time I enter the store.
My sales guy Will Copland could sell ice to an eskimo lol... Great guy and a great experience with buying our new sectional. Everyone there was very respectful and helpful with all of our questions and needs. Keep up the great work.
Between my mother and I on Saturday May 14th, we spent Approx $10k at this beautiful store. We received the most friendliest, professional, and very enjoyable service I have ever received. Our Salesman was Justin. He was never pushy, nor did he hover over us. He was an amazing young man with a great personality. I highly recommend Justin! Please ask for him
Great selection and best customer service ever.
Laura Scott was amazing! Super friendly, helpful, and patient as I rearranged various furniture pieces to make sure it would work in my home. I called ahead of time to make sure what I was looking for online was available, and she was able to assist from phone call all the way to the end of the sale. We’ll be back for future buys because of Laura and her awesome customer service!
This store is AMAZING!! Our salesman Will Copeland is an amazing salesman person, person over all. VERY knowledgeable, respectful and overall good vibes. We would recommend Ashley Furniture to everyone and anyone . Go see Mr. Goodvibes Will Copeland @ Ashley Furniture Four Oaks NC
Carolina was very helpful, knowledgeable, and made me feel comfortable. Furniture shopping can be very stressful but she made it easy and I walked out with a new living room set!
The store itself is a nice store however the customer service rep I had the pleasure of dealing with had probably the worst service skills ive ever delt with. I ordered a table with them in march of 2022, I understand with wait times are extended but its now May. I called to cancel my order and I told Will I could hardly hear him on the phone he sounded far away and he said he "was close to the phone and it must be my signal" thats ok, well he continued to ask why I wanted to cancel I told him again it was the wait times and he said "well there has to be a reason because no matter where you go youre going to wait" I said I understood but we were furniture shopping again yesterday and could take that table home same day. He then was like "ok, ok, you found another table thats more believeable" and then we got disconnected. My husband then called back and when he was reconnected with Will they went back and forth about who hung up on who and Will was adament that the "conversation was over" as my husband kept saying he just wanted to make sure the order was canceled. Will never told us when to expect a refund or even how much would be refunded as we ordered in March. Will was absolutely horrible to work with. Talking to him i felt peer pressured to keep my order because I didnt feel like the wait time was a good enough answer for him even though I wasnt happy. I also felt like it was EXTREMELY unprofessional to even say "the conversation was over". I wont be back and by the way you can buy the exact same table on amazon for less that will be delivered in 2 to 3 weeks. They price match but wont tell you that everything in that store is sold on amazon under Ashleys furniture as the seller and you will have it in 3 weeks for alot less.
Carolina Reyes in the Four Oaks, NC store greeted me when I walked in. She was friendly and knowledgeable. She allowed me to roam the store without hovering, was nearby when I needed her, and helped me easily through the purchase of a new recliner. It was a pleasant experience with no pressure. I will shop there again!
Alee is the sharpest sales person that I’ve ever had the opportunity to work with. The last time I bought furniture it was from rooms to go. It fell apart within about six months. They had terrible customer service, terrible furniture, a terrible warranty and I spent a ton of money on it. Straight out of the gate I told Alee About my previous experience and why I was hesitant to buy anything. She took me all over the store and spent over an hour with me explaining how the furniture was built showing me the structure, explaining the warranty and even making suggestions on what pieces would be great for my rambunctious little children. I went in with the possibility of buying an item or two and walked out with nearly $10,000 worth of furniture. This in a large part is because of Alee. Ashley furniture as a whole has a really good thing going on. The store in Four Oaks is neat clean well organized and staffed with a great competent team. I honestly don’t see myself shopping anywhere else in the future. If you’re in the furniture market this is obviously the place to go. Don’t forget to ask for Alee.
Avoid buying ‘not in-stock’ furniture!! My husband and I purchased a dining table with chairs on 12/1/2021. We asked about the date our furniture would be delivered at the time of purchase and staff kept saying that we would receive our furniture no later than April 2022. We were reassured by the salesman multiple times in store. It is end of April 2022, and now we were told it was going to be end of May, but that it wasn’t a guarantee. Why would they make false promises? Update: we finally received our dining set ; almost EIGHT months after purchase. Table looks great, just some minor scratches.
Visited the Four Oaks, NC store. We were immediate greeted by Nathalia. She was pleasant, professional, knowledgeable and efficient. Took the time to show us different options. The furniture we chose was of very nice quality. Time for delivery was far less than we have experienced recently with a different retailer. Will definitely return to this store for any future furniture needs.
Simply perfection!
we had a great experience purchasing our mattress
Beautiful merchandise!
They could start by not lying to make a sale. I was told that if I ordered furniture it would be in November 14th.(ordered at beginning of October). November came and went and I was constantly given different dates. One of these calls I spoke to Big Mike who was the one that told me the November dates, he apologized and gave me new dates and told me he would compensate my account, said we were waiting on the dining room table, everything else was in. So February 28th comes and goes and here we are March 15th amd still no furniture. I called today to be told that everything was in but the chaise end of the couch and that would be around the first of April! What? Wait! I thought we were waiting on the dining room table. So I was then for the first time notified that if you choose to have all furniture delivered at the same time, if your order isn't complete, they can pull from your order to complete other orders. Meaning this could be a never ending process. RIDICULOUS!!!!!!!!! I am livid. And of course I was told since it was past a. certain time I would be charges a percentage if I canceled the entire order. Of course the time has past because I was patient enough to wait!!!
You will be seen as soon as you walk in. This place has a warehouse, so a lot of things won't take long to arrive, if you don't get what they have on the floor. When you go ask for Laura Scott. She gets invested in finding you what you want. You won't be unsatisfied with her.
Ordered a bed, mattress and power base today. Justin Robinson and his coworker(sorry I don't remember his name) were really awesome. Answered all our questions and went above and beyond to get us the best deal possible.
They have multiple beds listed for one price and then when you try to buy it the price is higher. The local store and corporate is trying this despite the fact that I have proof of the lower price they are not willing to honor it. I’m reporting them to the BBB
I bought 2 Bar Stool and a dining room table with 4 chairs! One chair broke and 3 became damaged very fast. The material was some sort of thin plastic. Both Bar Stools became rusty. I made a claim and someone was supposed to send a team to pick up the defective items. They TOOK 3 items!2 Bar Stools and 1 chair. And left 1 chair amd 1 bar stool. Im missing 1 bar stool. I Went in person to Ashley Furniture and was only given a 1800 to call. I called the 1800 #. No one knew anything! I called again and spoke to the manager he was supposed to call me back with an answer!! ITS BEEN 1 WEEK! STILL NO ANSWER! almost 1 month since my stuff was taken.
Just purchased a new couch from this store. Very pleased with my purchase. Go see Laura Scott for your furniture needs, she is top notch.
Jan 29th Faithfully Promised us if we bought the bed we would have it by the following Friday Bed "WAS IN STOCK "in the back. We called to check Mike said they could not deliver date promised, he would send us a regular mattress, to hold us over. When it didn't show up he didn't call I had to call then was told now we lived to far out the way could not make two trips out here twice , delivery date reset for the 10th, 14th at the latest. Called today on the 11th now its set up for the 24th Mike the manager refuses to return my call after being told twice from sales they would have him call. . Every word out these people mouth is a lie will promise you the moon could care less after the sale. . Never have I in my life been lied to as much as i have with this company. If the bed is not here on the 24 the courts will decide in Elizabeth City papers will be filed.
I had a great experience at that location!! The consultant Wesley help my wife and I out as much as he could and we walked out happy customers. He showed is many ways of purchasing that would make sure we’d leave with the purchase we loved!! I highly recommend them. 5 stars all day. Ask for Wesley !!!
Everyone we met from the minute we walked in the door were so nice and knowledgeable about the product we were interested in purchasing. I would recommend them to all my family and friends!
Will Copeland was a great salesman. I already knew what I was looking for and he helped me make my final decision. I am pleased with my buying experience.
We were to pay a 10% cancelation fee to cancel our order after being told that it was going to be April before we could get the furniture and were not told this at the time of purchase. I wouldn't recommend them to anyone.
I don't know a lot about furniture but I wasn't impressed by the quality when I visited the store, furniture that had been lightly bumped was scratched and some was showing excessive wear and cracking. Just my two cents.
Very friendly customer service and fast.
Carolina Reyes was great. She helped us with the furnishing of our new home we are building. Would recommend her to anyone looking furniture. Thanks
Very professional staff. Sales team was not in your face or pushy attempting to make a sale. Recommend them above other furniture stores.
We had a great experience at Ashley HomeStore. Korey was extremely helpful. We ordered a bedroom set and some extras. It was an easy process and we appreciate all Korey did for us!
Sales Manager (Catalina) very Professional, Delivery Staff very Professional, I would recommend this place.
Nolan was very nice and personable. Helped us to find exactly what we needed.
Avoid if you can. We ordered some furniture in Jan 2021. Delivery was delayed few times. When we wanted to cancel the order, we were told they will take $200 off the order if we can wait little bit more. They missed another date and our sales rep Nolan said we'll get another $200 off for a total of $400. Furniture was finally delivered but the full amount was charged. Nolan told us few times the credit on Ashley card takes around 90 days to show up. After the 90 days passed, they stopped replying to messages. Opened a dispute and synchrony told us that Ashley delivered the furniture. Taking them to court next, not about a money anymore. I will not let these scumbags off the hook. Bunch of crooks. Closing my synchrony accounts next and will stick to CC companies that actually protect customers in situations like that.
Staff was very friendly and knowledgeable.
Lie lie lie after sale
Buying experience was very easy
Good selection of furniture & furnishings. Lighting wasn’t very bright.
I asked several times about the date my furniture would be delivered at the time of purchase and staff was adamant I would receive my furniture by that date despite the signs stating items can take up to 6 months for delivery. I was even reassured by the area manager that was in store. At time of delivery I only received a recliner and was told they have no idea when my sofa and love seat would be available. I am a family of 6 with a single recliner in our living room after getting rid of our living room set in time for our scheduled delivery of our new set.
Wonderful service from Nolan and other staff members! Very friendly, helpful, and accommodating even though we were there on Wednesday night before Thanksgiving! 😊 Would definitely recommend this Ashley Furniture location!! 👏👍😀
We bought our furniture there. The sales lady (Carolina Reyes) was amazing, she couldn’t have been more helpful. She is very knowledgeable and knows store inventory well. I would advise anyone going to the Four oaks store to ask for her. Kay Kinsey a very satisfied customer!
Came to Ashley Furniture looking for a bed for my son, thank to B.J. We found the perfect and affordable bed and mattress. B.J was very friendly.
It was a great experience with Ashley Homestore. I was curious to see what type of furniture they had and to my surprise I was looking for living room and dining room sets. I knew when I found the right set, I would know. I found a living room suite and end tables and coffee table. I also found a dining room set as well and a chair for my living room as well. The staff were very friendly and the selection was more than I expected. I want to say a special thanks to the salesperson that helped me NathaLia Cruz. She did a outstanding job. Thanks again!! Jamie Allen Looking for to the delivery to come.🙂
I am not happy at all with this place my wife and I ordered two items in September and we still have not got them call 5 time and we get a different ask all the time they lied some mine time I would not get a thing from them and the manger was not good to talk to
The folks in this distribution are the true backbone of Ashley Furniture! Amazing hard working people! This place is enormous; these employees have so much ground to cover. I traveled from Cary to Four Oaks to pick up a really big chair. I was greeted upon entering the warehouse, and my order was taken care of promptly. I was so amazed at how vast this place was. There was so much activity , by the employees. . . These folks amazed me !!! I enjoyed meeting you!!!
friendly service quality of furniture the price great selection salesperson knowledge of furniture
We were passing through on 95, when I decided to stop at Ashley’s furniture and take a look. For the first time me and my wife agreed on the furniture we want and the styles that we saw at this store. We decided not to look any further. Plus the sales consultant Maurice Whitfield and sale manager Mike Anderson worked it out for us. We’re happy and looking forward to our deliveries.
Michael Childers was so, so helpful and professional. He worked with us to get the furniture of our dreams! Appreciate how hard he works! Every employee was so helpful and kind. Thank you!
(Translated by Google) Excellent service thanks for the sale all beautiful I love congratulations to all 100% (Original) Exelente servicio gracias por la venta todo bello me encanta felicidades a todos 100%
Noah was extremely helpful, knowledgeable, and great at helping me get exactly what I needed! The furniture is always great quality!
Great service from Maurice. Worked with us on price and delivery of bedroom set. All if the staff was pleasant.
The best shopping experience of my life. My fiance and myself needed a queen bed and mattress so she and i decided to visit the Ashley Home Store in Four Oaks NC. I was dreading the salespeople as i do with any store. We entered the store and was greeted by a salesman named Nolan Kniddle and i told my fiance that this would be a short shopping trip because of over zealous salespeople but much to my surprise, we were there for over 3 hours and found exactly what we were looking. Nolan gave us the best shopping experience of our lives. Nolan was not pushy and was extremely knowledgeable of all the products. We struck up a great friendship that will last for years to come. I will not buy from anyone else. We purchased a temperpedic mattress, adjustable base and a new queen bed. Our credit was less than stellar but Nolan saved the day and got us qualified for financing. If you need furnitur, please stop in and give these folks a try. Quality furniture at unbeatable prices. Ask for Nolan.
I had a great experience at the store! My consultant Nathalia was amazing. She really worked with us to find us the furniture that best fit our needs. She was also very professional. I highly recommend her to anyone also who might need a Spanish-speaking consultant.
absolutely horrible customer service and quality.
Very nice people, helpful, and real good prices
I contacted this store to inquire about in-stock items and delivery times. I didn't purchase anything here, but that doesn't mean that the customer service was lacking. John was so understanding. He let me know the currently delivery times, options for getting my products sooner, and the process to get MY Ashley Homestore in Florence, SC to order my things so I didn't have to wait until NOVEMBER 2022! He was amazing and definitely deserves recognition for his customer service 👏 Thank you, John!
Terrible customer service. Wrong items were ordered. Sleeper sofa was given to another customer. Items delivered to wrong location. We could not get anyone to return our calls. We still haven't received a refund for the sleeper sofa. Do not buy anything from the store in Four Oaks.
I have been searching for new living room furniture for several months without finding anything that I liked. I was able to find a set here and happened to catch a great sale on it. I'm always worried I'm going to miss a better deal so I didn't actually purchase it right then. I went to another discount type furniture store that was close by. For a very similar couch and love seat set, the discount store was going to be about $300 more and the quality wasn't as good as the furniture at Ashley. It'll be around 8 weeks or more before the furniture arrives, hopefully the experience continues to be a great one.
My wife posted her review below not even 6 months ago. We have had our bed for not even a full year and this is the second time it has broke. Mike Anderson at the store is constantly telling her he is too busy to talk to her. Said he would call her back, and never called back. Come to find out we were never given the proper support system for the bed, which is why it keeps breaking. They brought out a cheap metal frame after my wife spent 3 days trying to get it to not even receive one with supports so the bed just falls through the metal frame. Horrible store, horrible staff, over the entire experience. Trying to return the bed since it is constantly breaking due to lack of support.
I went with my family looking for some chairs. The worst customer service I have ever experienced.
Lied about availability to make a sell
Sales woman was to pushy. Did not attempt to even offer us options on an item we liked. She even told us "give us 39.00 (on a 3,000 item) and take it now. But you have to find a way to take, we will not deliver it. You have less than 48 hours to get it out of here" then the kicker was she said no credit check. Yeah right. They are going to give me a 3,000 purchase for 39.00 and no credit check? Why, because I am a nice guy 😂. If I could give negative stars I would. Best to stay away from this cheesy joint. We went to rooms to go down the road and that was an awesome experience.
I was hesitant about ordering from Ashley's again because of how long it took for my bed and dresser to come. I went back because they had a sale on 2 tables that went well with my furniture, same name brand. I went to the Ashley's in Cary, NC, ordered and paid the entire balance. The sales rep said it would be In by 9/17 at least that's what the system told her. I got a call today, 9/15 from a service associate letting me know that my order would not be there on 9/17 because it wasn't ready..missing parts. Go figure that! I can truly say this is the last time I will ever order from Ashley's Honestore!! Poor business and they charge a 10% restocking fee if you cancel..WOW! And you have to pay eventhough your ordered is not complete because THEY are waiting for it to arrive. SHAME ON YOU ASHLEY'S HONESTORE!! I should've known it was 2 good to be true that I would have my tables. Not happy!🤨
Salesman was good. Sales manager was pushy and rude. Needs to learn how to talk to customers.
Went in to purchase a patio set sales representative Mercedes told me it would not take more than 30 days , it is over two months now and still do not have my patio set.
Not only did it take a while to get my furniture, they scratched the hell out of it and put it together as well as I would expect a 6 year old to. They damaged the frame the first time and the bed literally broke and then the replacement they installed the headboard misaligned by quite a bit and when screwing the screws in the supports damaged the frame again. No offer of fixing or replacing a second time I may have to just get a lawyer. I expect more from such a large company.
PLEASE DO NOT BUY ANYTHING HERE. Buying furniture here was the worst experience of my life. When they delivered my furniture they brought all kind of furniture that I never ordered. It also took the men TWO HOURS to assemble one table. They opened the box and said “I’ve never seen a table with a shelf.” They failed to ever inform me when my couch had arrived and then shipped it away before I had time to pick it up. The worst experience ever and now I still don’t have a couch. Save yourself the hassle and go elsewhere.
Very kind and friendly
First visit and I liked what I saw. Was not greeted when I walked in. Someone came in afterwards and were greeted. Mmm! Later was told they were short handed. It took a few minutes of me meandering around almost full circle before I was asked if anyone was assisting me. No! Finally found the piece I wanted ( by myself in clearance). It took even longer to get waited on to pay(short handed). But I end on a higher note. Was making this purchase for my relative. Thought it would come in a box unassembled. NO!!!! It came assembled...thank you God & Ashley Home. Really thank you.
Great customer service, Jaylen is awesome and very professional.
Jaylin M was the best help! Very professional and quick!
Could not ask for a better place to shop. Love my furniture.
Do not trust in the sale workers, you pay for something and you receive a total different product, they lied about the picture in the contract and make sign an incorrect item.
THE WORST STORE EVER! Please do not go to this place! They like to scam people. They deceived Sandra and her husband by selling them the wrong dinning set even though they assure them they will get the one they were asking for. Now the store doesn’t want to take responsibility!!!! Horrible customer service and HORRIBLE BUYING EXPERIENCE!!!!!!!
Horrible customer service! Worst experience ever, they like to scam people and make them pay for something in the store and then they deliver something completely different. PLEASE make yourself a favor and DO NOT go to this place! Save your money and go somewhere else!
We went to the store and purchased the dining room set in the first picture and were sent a kitchen table set not even similar to the one we bought (second pic). We contacted customer service and haven’t heard a word from them regarding our return. It has taken multiple hours of calling to even properly submit a remedy. Additionally, the wrongly delivered furniture was broken. We attempted to contact the manager of the store through the number on the invoice. We were assured that we would receive a call from the manager (as they were busy at the time). That was five days ago. The invoice we signed does not match the set we wanted to buy. We have videos supporting our claims. I don’t recommend you shop at this store. I will hate this to happen to anyone else.
I purchased a king size Northshore Collection Panel Bed and chest from the Four Oaks Store on 7/2/21. At the time of purchase, I was told it would be Mid August before delivery could be scheduled. I was fine with the date because my current bed was a queen size and the timing allowed me to search for a mattress set. A few days later, I received a call stating my delivery was scheduled for 7/8. Great! Ran out purchased a mattress set and disposed of the queen mattress and bed. Delivery arrived but it was damaged and was missing assembly hardware so I refused the delivery. Now I’m without a bed. AF says nothing we can do, we’re back in the queue for delivery. Spoke to Michael at the Four Oaks store, explained my situation, he graciously offered a couple of concessions and all is well. Received a new delivery date of today (7/24). Delivery team arrives, bed looks good, setup begins. Delivery team’s equipment (drill) fails and setup stalls. So I have a disassembled bed with mattresses all over my room. I’m told by customer service that the earliest another team would be able to come to complete the assembly is next week! I call the Four Oaks store, speak with Kathy who escalates with the delivery team and tells me someone would be out today but after their final delivery. I’m fine with that so I wait Alllll day, on a Saturday, allll day. Finally, at 7:30 pm I called the store to be told by Carolina that there was a mixup in communication and no one is coming today. Moral of the story, Rooms to Go Distribution Center is less than 15 minutes from the Four Oaks store and they have a new customer!!!!
Please GO see Sales Associate “Korey” in here!!
Nice and very respectful people working there love this store.Carolina always help us and give us a very nice experience at the store Thank you
The worst furniture buying experience ever. Poor customer service, had issue with my furniture order, had invoice information but no one could find my information or answer my questions, but they charged me for my entire order that hasn't been manufactured yet! So now I'm stuck paying a bill on furniture that I don't have and that no one at Ashley has knowledge of! This will be corrected if i have to get a lawyer.. I will never shop there again!
I have never had a much better experience at a furniture store. The staff was very helpful friendly and knowledgeable on all of the products that they had in stock. They didn’t have exactly what I was looking for but we’re very helpful in finding it on their website even though it was not available in store. I will be coming back for my future furniture needs big thanks to all the staff.
Purchased a floor model table. After taking my payment the table was sold out from under me. I agreed to order a new one. New one came without hardware. The box sat in the middle of my floor until about a week later I drove back to the store and picked up spare parts to put it together myself. One of the legs was broke on one of the chairs and after having someone scheduled (multiple times) to come out and evaluate a new one was ordered with the reassurance that someone would be out to put the parts together. A new one arrived and is still in the box, months later, because no one has been out to put anything together. The store doesn’t answer and the rep who gave us his direct number has quit answering us back as well. We will NEVER spend our hard earned money in this store again.
Everything seemed to be going well until the day of delivery. It was scheduled from 8:30am-12pm. I was woke up at 7:30am by a call saying they were 20 minutes away and I had to rush over to my new home. Better than waiting all day I guess but still not ideal. When the furniture was delivered we noticed a 3-4 inch scar in the table top. I was told they would not replace the top but I could have $60 back on the card or $70 store credit. Now why would I spend more money with Ashley when I’ve already spent over $2,200 for bad products. Luckily for the rip on the love seat we purchased the warranty plan but who knows at this point if they will even honor it. Nolan was easy to work with on the selling side but when it came to the damaged furniture it was crickets. Go figure. Ashley furniture needs to replace this top and provide the customer service it preaches about. This is unacceptable.
We bought 4 barstools, We were told they have them in the store, so We can take them with us. When the guy brought them outside it was just three of them, the other one was in the warehouse and it was closed that day, We will have to come back on Tuesday to pick it up. I came back and the guy did something wrong with the paperwork and I have to wait they fix it, I got bored to wait and they said I have to wait 15-20 minutes, then it was more than an hour, I asked again and they didn't know what time it will be solved because they know I just got 3 but in the computer appears like if We already got all of them. I decided to go home, and the guy promise to call me at the end of the day and let me know what happen, is almost a week and I haven't received any phone call. The barstools were a birthday gift and We need them before last Friday, that is Why I was so frustrated. (Sorry my English is not very good)
Wonderful experience. My salesman Kodey was off the charts phenomenal!!!! I went in there to peruse the mattresses and came out with a mattress plus 2 other items. Mind you I live in Texas and this location is based in North Carolina. I have no complaints on my overall experience and purchases. I highly recommend this location.
Very pleasant staff, well stocked inventory
I must admit I looked at the reviews before I took a visit....and I was alittle discouraged....but I went on anyway, knowing I am a person that dont like to be judged by someone else's reviews....I walked in the door where I was greeted by a gorgeous lady named Ayana....she showed me everything only because I wanted to furnish my whole home....I got the feeling she thought I was wasting her time so I tried to rush after 3 hours had gone by....BUT...she assured me stating "no worries i am here for you..you have to take your time because this is what YOU WILL BE PAYING FOR...and seeing everyday...after testing multiple mattresses I finally brought something that allowed me to dream....just remember you get what you pay for...so I wont lie and say it was cheap. I am wise enough to know that I wont have to buy another for atleast a decade or 2...which was quoted to me by a handsome gentleman named Michael Anderson,which was also a pleasure to work with..he was very pleasant...and respectful which I couldn't understand because of the up north accent...lol but overall I was ecstatic after seeing the first price...and then the final price i will definitely be returning with family....friends...and coworkers... because I shouldn't need anything else as long as it holds up. This has taught me a life lesson...Dont judge a book by the cover...you have to try it for yourself 🔜
Nathalie (sales lady) was great; however, her manager Michael cost her about a $5,000 sale between my son and I. He was so aggressive and completely rude over a mattress sale. Instead we went 15 minutes down the road to Rooms to Go and my son bought a mattress and adjustable base. This man should not be a manager!!!
Nice store, nice people. Until the sale is done. Buyer beware of misrepresented delivery times. I was told not to worry about a Covid delay, that it was much faster. 1-2 weeks. That I would get a follow-up call with a date set. Never got that follow-up call. Had to call in myself. Goodluck with that wait on the call in too! Of course no one knows anything and you can talk to 3 different people and get 3 different dates. really??!! also.. on 3 calls, I've been hung up on twice... Essentially, it's the typical out of our hands scenario. The delivery date keeps getting kicked down the road. Probably going to cancel the order.. I've rated this store with 2 stars because of the terrible estimates on dates / delivery, hanging up on the customer, and in general just not willing to go the extra mile to try and make it right. If this store wants me to update the review, please follow-up with some concrete dates, don't hang up on customers, and go the extra mile to make the situation right. You made it wrong, you make it right!
We went to the store just to browse and were told that they were having a private event and we would receive Black Friday and Memorial Day pricing. We spent quite a lot of time in the store and decided on a living room set. Our sales person Callie was very nice and patient. The problem came in with getting price quotes. It took a very long time! We decided to take advantage of a $50 off for trying out a mattress for 10 minutes. Again, we spend much longer than anticipated but were going to purchase a bed as well. Quotes took a very long time again. All on all we ended up spending over 6 hours in the store. We did not feel pressured until the very end. At that point we were tired and hungry. We agreed to purchase because we were told that we had 3 days to cancel. The following day we decided to not purchase the bed and were told they would get back to us with pricing for just the living room set. A day later we still had not heard back so we called again. The wait time for customer service was quoted as us being #45 in line so we called the manager Nolan on his cell phone. Again...we were told he would call back. A couple of hours later we still had not received a quote. By this point we were tired of waiting and cancelled our entire order. After texting and calling customer service we finally received the quote. Too late! On top of it all...we were told that the pricing was only for that day but we found out that to not be true. The pricing was less online and went until a week after we were in the store. Also, we had applied for the Ashley credit and were approved for their VIP but never received our paperwork. This has caused a credit inquiry on our credit report with nothing to show for it. Update: In response to the owner response below, I tried to text as they requested. It gives an automated response that someone will be with you as soon as possible. Nearly and hour and a half later and still no response! Obviously the communication issue is universal with them.
My wife and I went to this outlet looking for bedroom sets. One for our daughters room and one for our room. We were greeted by Mercedes, and was told almost everything storewide was on back order, but some items could be delivered as early as 2 weeks guaranteed. We look around, find our set, and found our daughters set in the clearance section for an absolute steal. We arrange for the delivery, and decide to pick-up the set for our daughter the next day since we had another pick-up at rooms to go right down the highway. We pay for everything cash and leave. Next day I grab a uhaul, take the hour and a half drive to the store(s). After our stop at rooms to go with we head over to Ashely only to find out that the set we paid for had been mixed up and sold to someone who refused to return it. No problem. I get my refund (refunds take 7-10 business days) and go home. Its now delivery day. 9am-1230 was are delivery time. Got a call saying delivery was pushed back to late afternoon. 4pm comes and I call Ashley and was told delivery was on its way. Its now 630pm and no sign of delivery. I will never buy anything from this store again and I recommend you dont either. Furniture is overpriced, service is horrendous and they will lie to you with skill. BE WARE
For one, we made our purchase in January, and have yet to get our furniture worth $6k. No one calls to tell us updates on our items, we have to make the calls every month to keep asking where it is?! Also the selling agent NEVER ONCE mentioned there would be delays. We needed a mattress plus bedroom set very bad and he knew this, and let us make the big purchase without telling us it would be 4+ months to wait. Ridiculous. Also the sales agent ran numbers on all our furniture and was finalizing numbers when i mentioned this is not the math i did, he and a manager said with an attitude there's blank fees and such and then i asked to show us the invoice they are talking about because it was over $1500 over what my math was calculating. They came back and said they had some stuff on there from a previous client and thanks for catching that. I call bull and from there on it went downhill. I still have no clue why we proceeded with this order but i really regret it. They are only in it for the money and the sales they give aren't really sales, I'd triple check the prices they give.
For one, we made our purchase in January, and have yet to get our furniture worth $6k. No one calls to tell us updates on our items, we have to make the calls every month to keep asking where it is?! Also the selling agent NEVER ONCE mentioned there would be delays. We needed a mattress plus bedroom set very bad and he knew this, and let us make the big purchase without telling us it would be 4+ months to wait. Ridiculous. Also the sales agent ran numbers on all our furniture and was finalizing numbers when i mentioned this is not the math i did, he and a manager said with an attitude there's blank fees and such and then i asked to show us the invoice they are talking about because it was over $1500 over what my math was calculating. They came back and said they had some stuff on there from a previous client and thanks for catching that. I call bull and from there on it went downhill. I still have no clue why we proceeded with this order but i really regret it. They are only in it for the money and the sales they give aren't really sales, I'd triple check the prices they give.
I really enjoyed my visit at the store in Four Oaks and the staff were amazing. After searching for months, I found exactly what I was looking for. Too expensive, but I paid the price anyway. They told me it may take a couple of months because they build it there. No problem. Well, that was in the middle of February and now we are in the middle of May, with no date as to when it would be delivered. I'm in the process of trying to cancel. They took money out of my checking account the next week after I ordered. I thought they do that once it's in process to being delivered. I will never do business with them again. I don't know how they stay in business. I have read several reviews people waiting for months. I've learned my lesson. I do not recommend them unless you want to wait for months.
I really don't know to much about Ashley's my old man work there.
Nathalia Cruz was very professional and led us with confidence from the beginning to the end of our furniture search and transaction. She helped us with all our questions and we felt supported in all our concerns. Even when we had a problem with the protection policy, she was very professional and walked us through it with grace and patience. Thank you Nathalia for all your help today in finding the new furniture for our dream home!! I recommend you look for her if you plan to buy furniture!!
Delivery drivers stole my wallet. I live in Raleigh, I have a small GPS tracker on my wallet. This afternoon when I couldn’t find it at my house, I open the app and it was last seen at the Ashley Homestore which I’ve never visited. 0 stars.
Nothing of interest to be seen. More minutes wasted.
The worst experience I have ever had! The actual buying process was ok but in trues salesman nature she added the protection plan without asking and did NOT tell us that it effect our financing. Whatever we went with it. I get home that evening and decide I want the matching vanity for the bedroom suite we purchased ....I know right I’m trying to give them more of my money! I decide to cancel the protection plan and use the money from that to apply to vanity and again still spending more! I call the store the next day. The guy was all like yes yes sure I can help you and kept me on the phone forever then to tell me that he can’t actually cancel my plan but let’s go ahead and do the vanity purchase and the original salesperson will call to cancel plan. Still at this point it was made to me like I could cancel plan easy please no big deal...LIES! The original sales girl calls me back finally after hours to let me know if I cancel my protection plan it changes my financing. So deceiving...anyway I can forget the vanity then...of course she works out something with her manager to give me both at a price I could deal with. Done. I was told it would be delivered same day. I never got anything confirming this deal or anything even after asking multiple times. Yesterday my furniture comes abs the vanity is not there! I go through chat because you can’t freaking get anyone on the phone and after an hour of trying to get this settled I find out it had been canceled! But it’s pending on my card! No one calls me back they just ghost me. Totally over it! Let’s add insult to injury, the delivery guys didn’t even assemble the furniture completely! And they left the packaging on the handles abs everything! I have spent thousands of dollars with this company and I am pretty sure my spending days are over. I am in sales management and have been for many years and if this were my team they would be in for it. Let me say that the chat on customer service was very helpful and did resolve my delivery issue. The one silver lining.
Totally dissapointed.... NOT 1 associate spoke to me and welcomed me there...Not 1 asked if I needed help. Never Again!!
Staff was very nice and helpful. Very broad selection! Huge warehouse! Was able to pickup and be loaded quickly!
Nice new facility with an assortment of furniture and accessories. Discounts and sales throughout. Sales staff super friendly and helpful. Look around at your own leisure and when you need assistance call for the sales staff. They don't follow you around with sales pitches. Nice bright and clean environment.
I was traveling from out of state and wanted to kill some time off the road. I was in search of a kitchen server/buffet cabinet. I had recently bought an Ashley table online and they had the table I purchased up for display in the store. I was nice to get eyes on what my product would look like and I decided to keep the table! I looked around at all of the servers and found one that I wanted. Although they did not have one immediately in stock for my drive, I was able to purchase the display. Kori (sorry if I spelled your name wrong) was great! Warm greeting when we walked in, didn't feel pushed pressured. He made sure the display was to my liking before leaving the store. I am loving my new serve for my new home! Thanks Ashley @ Four Oaks for making this such a pleasant experience.
I was traveling from out of state and wanted to kill some time off the road. I was in search of a kitchen server/buffet cabinet. I had recently bought an Ashley table online and they had the table I purchased up for display in the store. I was nice to get eyes on what my product would look like and I decided to keep the table!I looked around at all of the servers and found one that I wanted. Although they did not have one immediately in stock for my drive, I was able to purchase the display. Kori (sorry if I spelled your name wrong) was great! Warm greeting when we walked in, didn't feel pushed pressured. He made sure the display was to my liking before leaving the store. I am loving my new serve for my new home! Thanks Ashley @ Four Oaks for making this such a pleasant experience.
So we came BACK after buying a Recliner one week ago for $699. That same chair was $699 last year also (bought it for my FIL last yr) We bought another today and when we got there the chair was marked $699. Got $60 off the warranty and $50 off for laying on a mattress! I was then told I could get 20% off if I donated $20 to St. Judes. Sweet right? Well, the salesperson started going over the numbers and he said the price of the chair started at $1399! I stopped him and reminded him that the chair was $699. He said that price was a mistake! LIES. I told him he was not telling the truth so he had to talk to someone! He comes back and has to honor the marked price but could not give us the 20% off for St. Jude because the chair would be discounted too much! Never again!!!! Ashley Furniture has lost a loyal customer fir life!!!
So we came BACK after buying a Recliner one week ago for $699. That same chair was $699 last year also (bought it for my FIL last yr) We bought another today and when we got there the chair was marked $699. Got $60 off the warranty and $50 off for laying on a mattress! I was then told I could get 20% off if I donated $20 to St. Judes. Sweet right? Well, the salesperson started going over the numbers and he said the price of the chair started at $1399! I stopped him and reminded him that the chair was $699. He said that price was a mistake! LIES. I told him he was not telling the truth so he had to talk to someone! He comes back and has to honor the marked price but could not give us the 20% off for St. Jude because the chair would be discounted too much! Never again!!!! Ashley Furniture has lost a loyal customer fir life!!!
We ordered a new headboard, footboard and side rails for our bedroom on Dec 31. We were informed that they had to order the head board and side rails and they would be ready in a couple weeks. We took the footboard home and waited. Once February hit, I received a call saying the headboard was ready for pick up but the side rails were still in back order. I told them I live an hour away and we would pick up the remaining items when everything was there. I finally got a call at the end of February saying everything was ready for pick up. We drive the 2 hour round trip with 4 kiddos. When we got home, we were missing all of the hardware and the posts for the head board. So we waited another week and a half to get the missing parts. We picked them up yesterday and started assembly of the bed frame only to find out that the foot board we ordered is NOT compatible with the side rails when we asked multiple time if they would be. While they have been great with rectifying and fixing their mistakes, if things were done correctly in the first place this would have never been an issue. It has been over 2 weeks and we have not gotten an exchange update. Unfortunately this has been such a pain and we will no longer purchase from this store again. Update- Here we are May 22nd and we still do not have a complete bed set. I was assured the replacement footboard would 100% work with the side rails and it does not. Ashley refuses to take back the other pieces even though nothing they carry will work with our headboard. Never again will we order from this store. The team members I was in contact with her all blocked my number and refuse to talk to me.
Very pleasant nice courtoues
Great service, limited items in stock. Luckily the recliner I wanted was in stock, but not available on display to try so I brought based only off photos online.
(Translated by Google) Terrible service, waiting more than 5 months for my dining room, when finally supposedly they are going to deliver, waiting all day until 8.30 pm at night the order still does not come complete, I really do not recommend it, they do not deserve it. not a star😡 (Original) Pésimo servicio,esperar más de 5 meses para mi comedor , cuando por fin supuestamente van hacer entrega, esperar todo el dia hasta a 8,30 pm de la noche todavía no viene completa la orden, la verdad no se lo recomiendo.no se merecen ni una estrella😡
Beautiful the way furniture is arranged and the sales associate were amazing and made me feel so comfortable.
Horrible experience. Order furniture in November and was supposed to get it this week but of course Ashley furniture never updated my address even when I called multiple times to tell them I moved. Got a call saying they were going to deliver yesterday but they had the wrong address. Now they tell me I can go pick it up from the store or wait another week. Unacceptable Customer service. Will not be using them again in the future.
Order our chair set in dec 2020 was told 4 to 6 weeks for delivery said ok since we had other stuff to get for the house we are still waiting when u call the said it’s will take 6 to 12 week will we ever get it not sure at this point but customer service is a horrible don’t answer your call and can’t seem to know when things will be delivered started looking at other place to the chair set first and last time dealing with. Them
Ordered a couch, chair, ottoman, and side table 10 weeks ago. Got a call that everything except the chair would be delivered on February 22nd. Was told between 3 and 6 pm for delivery and then got a call at 5 pm saying it was a little delayed and would be closer to 7. At 930 pm I got a call saying they were not coming. So now I have no furniture and my wife took off of work for nothing and I have no idea when my furniture is being delivered and still haven’t heard when my chair is showing up. This is by far the worst example of not caring about your customers. I will never buy another product from Ashley furniture again.
I had an excellent experience with The Ashley Home Store. I was met at the door by Nolan and he provided awesome customer service. The General Manager (I do not have his name) was awesome also and more than helpful. The store was clean and all employees were friendly and helpful. The delivery team also did a great job and were professional and courteous. I am definitely a fan due to the great experience that I had with my purchase. I highly recommend Ashley Home Store especially this location for your furniture needs.
(Translated by Google) Excellent (Original) Excelente
Sales inside the store are great. Once they get your money not so much. After sale customer service is terrible! Had a delivery scheduled today for an entire bedroom set for our son and a recliner for him. Half of the stuff was not included, things were broken and there was no hardware to put the bed together! Refused everything!butmattress because he had been sleeping on the couch for 2 nights. Definitely going somewhere else!
Staff was not knowledgeable of products they have sold in the past. I was trying to purchase a part for my sectional and they were of no help at all to me.
I order my furniture Dec.7.2020 haven't received anything every time I call it's the same excuse I am waiting on your pieces...never order with Ashley furniture again
Recently took a visit to this store near I-95 and Carolina Premium Outlets (close to Smithfield, NC) and to see what new interesting and competitive deals were going on as compared to other competitors. Well, first of all no one greeted us and gave basic info about deals, what are we looking for, etc. We continue to saw the varieties of designs they got, which are really nice. However, as far as pricing goes, expect to pay about quarter percentage high that it’s competitors. Other issue which we heard from other customer walking in store and friends, is that the delivery time is crazy long and they also do not provide exact date to be delivered, if they do, that would be temporary. Overall store was clean, nicely decorated, and bit under-staffed. Customer Service is the key in furniture market, that’s why competitors have been proving advantage. If you are living close to this place, give it a try, than to see what they have available.
Very nice customer service
I have been waiting on my bed for over 6 weeks now still nothing everytime I call I get someone with an Attitude they take money out my account every two weeks and yet still I don’t have a date I never met a company that takes your money before you get Your merchandise I will never shop and Ashley again
I have a delivery done today furniture was damage bad I try to contact the store been waiting for one hour to somebody pick up the phone !! no answer I’ve been calling my sales person she don’t even pick up the phone or respond my text message delivery guys scratch walls left a bunch of trash in the driveway this is ridiculous I’m very disappointed ...
If you want your furniture next year, you better go ahead and order it this month. I’m over the COVID excuse. This is ridiculous. I ordered my furniture in November. Contacting the store doesn’t help as you never get a definite answer on your delivery date. They literally brought me 1/4 of my order in January which was a sofa... I order 2 of the same exact sofas and only got 1. Riddle me that. No update on when I’ll get it or the rest of my order. I don’t think I’ll ever shop from Ashley’s again. Period.
Mike & Korey took care of us!! Very friendly, great personality, informative. Korey & the team went above the call of duty to help!! The store environment was really light & friendly.
Wow.. Beautiful store.. Sales associate are knowledgeable.. But we're is my furniture it has been 2 months.. I am done
Not good customer service,but great furniture.
Valerie S. Was so amazing! Not pushy or on top of you like most furniture places. She was so professional and most of all kind!!! Thanks Valerie see you soon!
Nice store, friendly staff and are there to help assist and answer any questions you may have. Everyone was easy to talk to and didn't feel pressured to buy anything.
Awesome center with quick loading space
Great selection. Loved the customer service. Mrs .Calli my salesperson was a wonderful help.
Very friendly staff
Sad Sad Sad! Its a shame that I have to leave a review like this. My furniture was to be in by 12/26/20. It was not. When I talked to the store they told me they would let me know when it was in. I called again 1/4/21 and they told me it came in on 1/2/21(first problem). So I went and picked up but could not open it till today (1/8/21) do to being out of town for work. I open it up an found 2 small flaws in one of the night stands. I called to see what I needed to do to have them corrected. What I heard next shocked me. "Its been more than 24 hours so we won't do anything for you". I proceeded tell the lady that the night stand was packed into the box before it was dry. The structure is perfect the finish has 2 small flaws on the top. She proceeded tell me they would not do anything for me. THERE CUSTOMER SERVICE LACKS SEVERELY!!!! When your not even willing to look to see if there is something that can be done you are not worthy for me to pass on you name. My recommendation will be not to use your stores.
The Sales Rep. "Ayan Otori" was fantastic. There was no high pressure and our sale experience was great.
loved the service and the selection. Was great experience and follow up was nice. Callie was awesome, and continues to follow up to make sure we are happy. I will be going back to her for all my furniture going forward.
Love that there is a new furniture store in the area. But my husband and I felt very uncomfortable with a staff member following us around the whole store.
Update as of 01/28/2022: Second team comes out with bed rails and it doesn’t fit at all. Don’t shop there. The customer service is horrible. After 14 months, they have not completed my order and it is not because of COVID. They just don’t care. They just want your money. Filed a BBB complaint as of today. I got a really good deal on a headboard/footboard & dresser. But the delivery guys damage the rolling slat for the headboard and footboard and damaged my sleep number. They clearly didn’t understand that you have to remove the side board pieces to make it fit. Tried to repair it but it is too damaged. Now I have to file a warrant claim. Really disappointed after waiting 8 months.
They don’t give updates on your furniture delivery. I know that times are hard but it’s been over two months and no one can tell me when I might get my delivery.
I ordered by furniture over a month ago. I still have not received my weekly calls or any update about when it will be delivered. I have tried to call and get nowhere because they can't give me any idea of when it will be delivered. It is very frustrating because it allows me no time to get my apartment ready for the delivery.
They have the worst customer service I have ever seen and OZ is the absolute worst. I understand a delay with the Covid situation. However I do not understand not calling or answering your customers calls when they have been waiting for the furniture to arrive for 6 months and still do not have a set in stone delivery date!! Then when we finally are able to get our salesman OZ on the phone after several attempts over the past few months, he is completely rude, practically talking to us like we are stupid while we are trying to figure out why our bill is outrageous when we haven't even received the furniture! I promise this will be the last time my family and I spend a dime at Ashley Furniture!!!!
Ask for Mike Anderson! He and his supervisor treat their customers like friends and are up front and genuine. They also have a great sense of humor. Mike and his team offered a stress-free environment, the exact opposite of what I expected. Check out was the best part - painless and quick! Thanks, Mike! We’re so pleased with our experience and relieved the search is over! We look forward to working with you again soon.
This was our first time shopping at the outlet in four oaks and it was INCREDIBLE! Carolina was our sales associate and she made it the best experience ever. SO sweet. not pushy at all. very easy to talk to. we had her walking all over the store showing us things we were interested in. she never looked annoyed or like we were a bother. she just took us to exactly what we were interested in. we ended up buying everything we had her take us to. i HIGHLY recommend this place for your furniture needs. they have a GREAT variety of things. ASK FOR CAROLINA. you won’t be disappointed.
Mike Anderson, sales representative at Ashley’s is the absolute BEST.... If you are in need of furniture and you want a great deal with great service, go see him... I am super excited to get my new furniture
Super awesome. Korey was super nice and definitely made the experience better we were just looking but he made us a deal we couldn't refuse.
I have never met more incompetence in my life. I have had three delivery dates all missed and met with poor excuses from a manager who clearly has no idea what she is doing. The floor salesman was more about getting a sale than making sure that he had a satisfied customer. I only ordered two things! I didn’t realize it takes 4 months to get two things. Biggest waste of time and money just go to rooms to go at least they have the furniture and it can get delivered when it’s promised.
Our sales lady, Tyra, was wonderful - worth the drive!!
Needed new furniture for my move and decided to try out Ashley Homestore after window shopping at a few different furniture stores. Mike Anderson was able to hook me up with a dining room set, bedroom set, and a sofa/recliner. Changed my mind a few times, but Mike was able to follow all my changes. If you like easy shopping for furniture, this is the place to go. Big selection, no pressure, very helpful. Thanks again!
Beautiful store and friendly staff ❤
If you want broken furniture choose Ashley furniture. When you make a report that a dresser mirror was broken they will tell you that a master craftsman will be out to replace the glass. However, when their master craftsman comes out, its actually the delivery staff and they will let you know that they have know idea to fix the furniture. Now I have to wait on a full replacement which should have been done when I initially reported the issue. By the way I placed the order in July and here we are in November and the issue still hasn't been resolved. Buyer beware! They just want your money and will not provide excellent customer service after the sale.
Michael Anderson was great. Honest and knowledgeable about Ashley products. We are coming back for another great sale experience! Also Jaylin was great tooo!!! Courteous and professional!!!
(Translated by Google) Very slow delivery times change delivery time without explanation. Very bad. (Original) Muy lentos en tiempos de entrega cambian tiempo de entrega sin explicación. Muy mal.
Mercedes was awesome and helped me and my mom out on getting our new furniture for my new house and my mom get a new table. She was very flexible and willing to help us in anyway possible! Definitely buying with her again! The store was very friendly and wanted to help anyway they could
Great atmosphere
I had the pleasure of being attended by a very passionate person with her work, thank you Carolina because thanks to your advice I chose the best furniture for my apartment. 🥰
I enjoyed shopping at Ashley's. Jaylin was very helpful and made my buying experience smooth and easy. He was very polite and kept me updated on when my furniture would arrive. Thank you for a job well done.
Bought furniture paid in full. Promised 4-6 was. Called day before said was supposed to be delivered told me they could not deliver until after January. I canceled order. 3 days later I find out they did not cancel order, promised me delivery by 11/1/2020 and would keep me updated weekly and would take $300 off. Here it is 10/27/2020, I call to check on delivery because they did not follow thru. They informed me some of pieces could be delivered 11/9/2020 but the rest they estimate 12/23/20. Told them completely unacceptable, to give me floor model, have my order delivered as promised, or a complete refund immediately. Which I was told refund takes 5-7 business days. Do yourself a favor don’t shop here
We purchased furniture on June 26 and were told it would be delivered in 6 weeks. After calling them, I was told it would be September now. Two days before my scheduled delivery, I was told the loveseat was now backordered to January. I requested to cancel, which I was told was fine since they didn’t uphold their part. I STILL have not received my refund and have been told different things by multiple people. I also never heard from the manager of the Four Oaks store, who was supposed to call me and approve the refund. I will never purchase from Ashley again after this horrible experience.
We purchased furniture on June 26 and were told it would be delivered in 6 weeks. After calling them, I was told it would be September now. Two days before my scheduled delivery, I was told the loveseat was now backordered to January. I requested to cancel, which I was told was fine since they didn’t uphold their part. I STILL have not received my refund and have been told different things by multiple people. I also never heard from the manager of the Four Oaks store, who was supposed to call me and approve the refund. I will never purchase from Ashley again after this horrible experience.
We went here to buy livingroom end tables & worked with Michael Anderson. He introduced himself & allowed us to browse which is what we prefer. When we found what we wanted he took great care of us in record time. I would highly reccomend this store, it not only has a great selection, but really great salespeople. Thanks Michael for the great experience.
Here's to recognizing Furnishings Consultant "Mercedes Labbe". Thank you so much for assisting us with our recent purchases. What better way to grace your new home than with Ashley Home Furnishings. We appreciate your professionalism, your product knowledge as well as your follow up communications. Additionally, it is because of your advising us of Ashley's commitment to participating in October's Breast Cancer Awareness month that we returned sooner than expected to make a subsequent purchase. Lastly, as an ongoing donor to the Susan G. Komen organization, we salute you and Ashley Home for your support!
I have been to the Ashley Store in Four Oaks twice in two days because I had a hard time making a decision about an ottoman I wanted. My salesperson Mike patiently walked around the store with me while I hemmed and hawed over all of the lovely choices in front of me. He looked up every single ottoman to see when they could be delivered and never once pressured me or made me feel like a pain for being indecisive! Moreover, he was SO sweet to my daughter with special needs which was so wonderful to see. I returned the next day with my husband and Mike greeted us with such koi—and remembered our names! We had a fantastic experience from beginning to end. We plan to make all our future furniture purchases at Ashley in Four Oaks.
My parents are currently in the process of renovating their house and needed a new living room, dining set, as well as a bedroom. Thanks to Nathalia Cruz at this store we were able to find everything we were looking for. We walked in and Nathalia greeted us politely and was very patient and attentive to all of our needs and wants throughout, even when we kept switching the colors. She guided us through, what could have been, a very stressful process, and helped my parents find the furniture they were looking for. A special thank you to Nathalia for being bilingual and making it that much easier for my parents to shop. Also the finance guy, Shermaine, is super cool, not at all what I expected.
I move from out of state want to find a different style to start a new chapter in my life. Lucky Mike Anderson help me find a bedroom set and a living room set. I love it so much. Mike Anderson was such a great help. I was so happy with my purchase. I recommend Ashley Home store at four oaks for all your furniture.
My husband and I paid and ordered a living room coach and love seat from Ashley Home Furniture Store in August and we were told we would receive delivery in October, we received a call and were told it would be December on our delivery date before we could receive it. This is unacceptable, I understand about the delay because of the Covid but not being able to get our paid for Furniture for four months is unacceptable, if we had known this we would never had ordered it. My daughter had the same experience with Ashley Home Furniture also she received her order three months from order date, I noticed the BBB site of lots of delivery issues about months before delivery of furniture. If you continue to have issues about delivery you need to be up front with every customer before their purchase bad way to do business.
Delivery people are great, but most don't know how to maneuver the trucks safely. Some service has been shoddy. District manager great to deal with.
Big selection of quality furniture. Mike helped me with everything he possibly could, he went above and beyond to try to get me a great deal. He is professional, polite, knowledgeable and honest. Even though I ended up not going through with the purchase and despite the issues I had with the way customer service was handle by others at this location I thank Mike for all he tried to do to help me.
No one to serve and greet customers for pick up Waited waited waited No leadership to help people that bought items Not gonna rinse and repeat
We Decided to remodel my 80-year-old grandmothers home And we decided to buy brand new furniture for her as well. This being the first time we’ve ever done this we Decided to go to the Ashley home store in Four Oaks. We were greeted by a nice gentleman whose name was Mike Anderson. If I could give 10 stars I would. He was honest, very attentive and most importantly knowledgeable. Mr. Anderson made the process so easy for us to buy. It was So easy that even though we went in there to buy a living room set for my grandmother, I decided to give my personal office a makeover as well. This store will always have me and family business and will be the 1st recommendation to all who comes in contact with me.
Mike and Mercedes, made our purchasing experience enjoyable and fun! They were kind and knowledgeable. We were able to get the pieces we wanted at a excellent price .
Do not buy anything from this store. I purchased a dining room table and six chairs. Waited for weeks for it to be delivered. They delivered the table and chairs, but the bolts and screws were left out. They said they could not overnight anything, because "their company did not have that capability." They are quick to sale, but that is IT. SORRY BUSINESS!!
Yes they greet you , and makes everything sound great, but the Delivery is Horrible. I was suppose to get a King size bed, along with dresser and mirror. Please tell me why they call and say that, the dresser will be here before MY bed... No Thank You. Yall have great quality furniture, but taking care of the customer is terrible. You can't even speak with them on the phone, it's always Corporate😡 Now I see why they can't stay open, and it has NOTHING to do with COVID-19. I'VE BEEN WAITING PATIENTLY SINCE AUGUST...smh
We were greeted as soon as we walked into the store. Mike was patient and helpful throughout the whole process. He took time to break down all numbers and offered additional deals that I could benefit from. Never shopped here before but I’m glad I stopped by! My whole home is now furnished, thanks to Mike!!
Like previous reviews.. They are quick to make the sale but can’t deliver on that sale. I’ve got shipments in pieces (damaged), still await remaining pieces purchased 2 months ago, and they elude at the sale furniture in inventory (yet some pieces “backordered”). They use third party delivery. Like others I too get told confirmed dates of delivery and have even had their delivery call me end of that expected day TO CANCEL. Ashley customer care is second rate (expect 15min lag time to even speak to a person). They too will ping pong you back and forth to no resolve. Brand new facility in Four Oaks so you’d think they’d have their stuff together yet they’re unorganized amateurs. Regretting the purchase here and that’s coming from a long time Ashley customer.
las compras en la tienda con entrega en la casa es pésimo
In store experience was great, we had Jaylin as our sales rep. Great, no pressure and kept me updated with sales and prices. Needed a new bedroom set, signed SEPT 5th to have delivered on the 30th. Received a voicemail the day before delivery that the manufacturer has a delay of NOV 18th. Again... a day before delivery. We had the room cleaned out and prepped for delivery. Made arrangements to be home for this date. Only to now wait 2 1/2 months for a delivery. Wish they would’ve told me this sooner or in store when I agreed to purchase. - update- ended up cancelling after 4 months on hold. Went to Rooms to go and got a set and picked up next day.
I would like to Mrs Gracie Hatch was awesome with helping us when we came in today !! She made sure we were taken care of ..BUT i would say i didn’t like when Mr Mike Anderson was very arrogant and rude with a coworker in front of us and that I didn’t like at all ..
I came to Ashley furniture store on four oaks NC to look for living room and dining room furniture for my house and was greeted by a lovely associate by the name Gracie , but when my family and I was walking around and saw a certain living room set we liked we wanted to know the quota and was greeted by mike Anderson , first off he was pressuring us to buy it even though we did not know the price and he had bad customer service , Gracie came to speak to us to see if we needed help , we wanted her to help us , she had awesome customer service and waited patiently to help us , she was so sweet . mike Anderson cut her off while she was speaking to us and waved her off and that was very rude , better customer service and manners are needed ASAP ! .
Wow is this place horrible i urge everyone to please read reviews before going, i bought my furniture July 3rd got told delivery will be August 28th for covid reasons Only for everything to get pushed to a week before to September 11th and only my bed frame and mattress will be ready, im ok with that i can live with out a couch, September 11th comes head board comes broken so everything except mattress is sent back. Ok no big deal there, new delivery date was today september 25th i will be receiving couch and new bed frame since the one i ordered was discounted. Turns out i got 2 front pieces 1 right side and no left side, delivery lady says that how its suppose to come? what no left side? now i have to call customer support get hanged up on after getting transferred first time call four oaks speak to someone to get a left side drawer section delivered and have to wait another week for it. The hoops you have to jump through to help fixing my issues, delivery lady doesnt even know what i need ship and in general the most profesional team was the Delivery Team! And they are contractors! save yourself money time and a headache go somewhere else. Shout out to the delivery team and Taylor for helping me not get tricked into taking in broken parts poor poor customer care i can deal with the delays on delivery, poor customer service and care after buying is just Awful.
We visited this beautiful store 2 months ago and fell in love with a bedroom set but at the time we only needed the bed (no Mattress) We needed something immediately and they had this bed in stock !! Yayyy right everything was working out the bed that we purchased was $1000. They loaded it into our truck and we took it home. We opted to put it together ourselves because set up and delivery was another $150. We got the bed home and put the headboard together but thats where it went wrong. They didnt include the hardware for the rest of the bed. I called immediately they apologized and told me that they had these is stock at another warehouse and would send them out to us ASAP. We would have them in 8-10 days ...ok called back 2 weeks later still no hardware...6 week later we still have NO hardware we called and asked them could we bring the bed back and exchange it for a new bed with all the parts and they told us that once we left them store with it it was ours And the hardware would be shipped out We would have it the week of August 15...We called today and the parts still have not shipped and they are expecting the parts by October 14! I DO NOT RECOMMEND THIS STORE THEIR CUSTOMER SERVICE SUCKS
Good selection of furniture and accessories.
Mike and Jaylin are superstars, if your looking for a wonderful experience and a awesome selection of furniture Ashley home store is the place to be. Thanks again Mike you saved the day.
DO NOT BUY FROM ASHLEY FURNITURE. THEIR PRODUCTS ARE MADE WITH CHEAP MATERIALS AND ARE NOT SHOWROOM QUALITY. SPEND YOUR MONEY ELSEWHERE. IF YOU DO DECIDE TO SHOP THERE PLEASE READ OVER YOUR CONTRACT CAREFULLY AS THEIR SALES TEAM ARE PROS AT THE BAIT AND SWITCH. I WILL NEVER SHOP AT ASHLEY AGAIN. I WISH I COULD GIVE THEM A NO STAR RATING.
They are very trusted, the environment is very friendly and they will make you fill likenat home
Great store, friendly but not overbearing sales people. Nice displays
UPDATE: Mike was great, no issues in store, however....if you are told a date of delivery, be prepared to have it rescheduled 4 times! Its been 2 months now and we still have not received our bed frame. So if you're wanting something soon, don't try ashley homestore! Mike helped us out greatly! My husband is a lot to deal with and he handled ever question he threw at him. Gave us a great deal and walked out with no buyers remorse! Super great experience 👍
Great place, very good prices, and extremely friendly service. We were pleased with the selection and sales representative Jalen.
I bought a living room set 3 years ago & I purchased a warranty, well my seat cushions when down in my love seats & Ashley store rep told me that my warranty does not cover cushions & I have to purchase the cushions on my own. These cushions price around $400 from what I was told. Both love seat & couch need cushions. Plus the seats are leaning. That's why I bought leather bcuz it's easy to maintain. Why would I purchase a warrant that only clean leathers & that all. The warranty I feel is a rip off. Have one else experience this. Check the warranties. I will never buy another warranty from Ashley again. Fair warning!!!!
Tara and Derrick were very helpful, courteous and professional. Also got a great deal.
We had a great experience today with Salesman Mike Anderson. He was very friendly, knowledgeable and professional. We are excited to get our purchase. We are expecting the delivery and set up will be just as professional.
SEE UPDATE BELOW :Todays experience was more than I expected! We were greeted and taken care of by a very knowledgeable/ friendly employee named Mike Anderson. He worked with our color schemes, price range, and specific preferences. We are extremely picky as well and he was able to find exactly what We wanted!!! I am so pleased with what we got and how helpful he was. We were able to purchase a beautiful, comfortable couch set for a great price. We got kitchen stools ON SALE!! That’s a plus. We got so much more and it was all 100% worth it. If anyone is searching for a lot of furniture or a few things, this is THE PLACE to go!!! UPDATE: WORST DECISION. First off we were promised to get furniture a specific date, then told on the last day to cancel it wasn't not coming for a range of on-time- over a month. Next thing was our sales associate put the wrong delivery address, even after i told him many times it wasn't the right address. due to that error our delivery was DELAYED. A piece of our order has come today and of course they sent our chairs with no legs. this has been a hassle and not worth it.
Today I experience the best customer service from an Ashley Furniture Representative, Jalen, and Manager, Derek. I originally came to pick up a bedroom set that was ordered from a local Ashley’s in Fayetteville, but when I arrived one of the pieces wasn’t available. Derek and Jalen with no hesitation came to assist me with my issue. Due to my urgent move, Derek insisted I walk around the store and find a bedroom set I was interested in. With Jalen assistance, I found something better than the initial order and they matched the price. I’m big on friendly customer service, and both exceeded in that department. I appreciate the four oaks location for meeting my needs and allowing me to complete the rest of my move. Beautiful store and friendly staff! Thank you!
I had a good experience with the sales rep, Mike Anderson. He set up my delivery date and thought everything was all good. Well I get a call that the mattress hasn't been received and they need to push my delivery back a day. Well today it was supposed to be shipped by 4 to 7 today. 8/4/20. Here it is at 9pm and still haven't gotten it. Haven't heard from them at all. The only reason they get a 2 star is cause of the sales rep and how they are inside. Delivery gets a -5 stars. I would suggest shopping somewhere else. They happily take your money but have a hard time sending the product.
Today my experience at the Four Oaks location was great! I was greeted by Mike Anderson who helped me with my purchase. He went above and beyond to help me and he was very knowledgeable and patient. I was very happy with my experience and I highly recommend others visit this location and I look forward to shopping here again soon.
This store has a lot of variety. The furniture is well made and the prices are negotiable. It is nice to see the objects online, in person.
Stay away from Ashley furniture!!! Sales representatives at this location are super nice but when it comes to delivery they will reschedule multiple times. They don’t have anything in stock!
We spent about $8000 on 3 bed frames 3 mattress sets 3 headboards a recliner and a few end tables. They delivered and didn't provide the brackets for the headboards and just left them leaning on the wall. Several calls later we had to order brackets ourselves.
Purchased over $4000 worth of bedroom furniture the end of June 2020. I was told I could chose my delivery date since I had floors to redo. Moved out all my furniture and had hardwood floors redone. When I went back to set my delivery date, after the floors were done, I was then informed the earliest possible delivery was mid/late July due to Covid and I would receive an email. This was NOT relayed to me when I purchased my furniture. I was led to believe all I had to do was call when my floors were done and delivery would be set up soon afterwards. It’s July 19th and still no email. So, I call. Delivery date is now pushed back further and set as Aug 22nd. My current furniture is still in odd rooms while I wait and I’m sleeping on my mattresses on the floor (since late June). According to their contracts if I cancel my order I am to pay 10% per item. NOT HAPPY AT ALL WITH ASHLEY OF FOUR OAKS.
Some of the worse customer service I've ever seen in my life. Purchased a bedroom suite in the first of June the night before its supposed to be delivered they call and say its on backorder. Now I could handle it once, now a month later on the delivery date ( a hour before) they call and say that the headboard is damaged and its going to another week. You might say that could happen but since the delivery is coming from South Carolina and I'm in Wilson North Carolina that's a solid 4 hour drive. I'm not impressed at all.
I had an amazing experience with Derek Davis at this location. He made the process of buying living room furniture effortless and painless. He was patient and explained all my options for purchase. He even showed me mattresses that I will definitely buy from him with my next big purchase. Although, idk when my furniture will be delivered due to COVID-19, I'm excited all the same. Highly recommend!!!!
Purchased a living room set today with Mike and he has been the best sales representative I've ever had. He took time to listen to my needs and assisted me in finding the perfect space. If you're in the market for furniture then let Mike help, you wont regret it.
Beautiful store. Sales representative Mike was very helpful and knowledgeable. Very quick to answer questions with prices and delivery options. Highly recommend this store for all home decor needs.
I had the best experience with Derek Davis at the Four Oaks location. He was very personable and knowledgeable about the couch and mattress that he sold me. I didn’t feel pressured to buy anything and he showed patience with my decision making process. I strongly recommend coming in and shopping with Derek and the rest of the Ashley store team.
I recently purchased a house full of furniture from Mike Anderson. He was at the Raleigh location when I purchased and has been a God send. When I was unhappy about a delivery situation, he went above and beyond to fix all the issues and even came in on his day off to help me select more furniture. I will use him for every furniture purchase in the future, even driving to Four Oaks to do so. Mike has called to check on me and my satisfaction every step of the way and made sure I was happy each and every time. He has even called after everything was delivered to make sure I was happy and see what needed to be done even though he isn't at the store I purchased from. My furniture looks great and the quality is amazing. Ashley Furniture customer for life!
Do not shop here. Was ignored for two hours in the store then told they were short staffed. On top of everything bedroom suite pieces are all arriving at different dates. Majorly inconvenient. They were late Saturday and noone bothered to call or give an update. They damaged my door refusing to fix it and will make u think u r signing for the refusal of furniture but u r signing for liability too and brought me broken furniture that now is delayed again. Save yourself. Go to rooms to go. Be sure to ask about the return policy as there isn't one. Like it or leave it in the showroom.
let me start by saying I had a decent experience in store. I am Hispanic but I primarily speak english and I like to speak it when I do important things like buying furniture or a car. I ended up with a spanish speaking sales person and was not told about the furniture insurance or warranty being added to bill. That was fine, I can read and decipher what I am being charged for. I quickly corrected the Sales person and Manager, and all was well. Delivery scheduled for 7/8/2020 on my day off. which is great because I am a night shift nurse. My delivery was set b/w 130p-430p and then suddenly changed to 430p-730p. Okay that is cutting it close to my husband coming home and wanting to be in his own bed. no problem. also, lets not forget that I was told to remove all furniture and stuff from our room so, because they would not be touching our stuff. which i an fine with. well now its 7/8/2020 930pm. I spoke with the Manager and he has no clue what is going on. WORST EXPERIENCE EVER!
If I could give lower I would. The WORST customer service you will ever receive.... Hadn't received merchandise, called the company said it had been delayed and would be delivered between 2 and 5. Well guess what it's now after 5. Called back and I'm stop number 5 and they are on 3. WHAT!!! And AGAIN nobody called to let me know. They can only say I apologise. Well after a while day if sitting you better come up with something more than I apologise. Then LEVI in customer care as they would call it( but believe me it's not customer oriented) had the nerve to tell me he could not connect me to store level because they (the store) was busy do to 4th of July. Have you ever heard such crock. When I said I would just go get my money back the response I received was well do whatever you like mam
We had a wonderful experience with an employee Mike Anderson. Good Vibes and fun atmosphere. We had an issue with another Ashley Home Store in another state, walked into this Ashley Home Store and Mike was able to offer different solutions and we walked out with brand new furniture .
5/25/20 purchased dinning room table & chairs. 6/8/2020 delivered by their 3rd party delivery service, table "missing" hardware, so they were not going to be able to put the furniture together. After the delivery person spoke with Ashley Rep and then gave me the phone, I was asked about the chairs since it was the table hardware that was missing. When I informed the rep the driver had stated they were not able to put it together because it was all or none, I was told that was not true and and it would not be put together only at my request for it to not be. So the delivery team assembled the 10 chair and left. 8 of the 10 chairs are wobbling. I called that day to report the issue and was unable to reach anyone, the next morning I called again and spoke with a rep who order a service call for the chairs and stated that the craftsmen doing the service could not do the table because the delivery team had to assemble it. The craftsmen team will call in 7-10 days to schedule an appointment... 6/16 the "missing" hardware replacement is received via USPS and the assembly of the dinning table is scheduled for Friday. I received a text confirmation for Friday 6/19/2020 for between 12:30 and 3:30 and it states has a statement concerning a rescheduling fee of $79.00 if there is not a responsible adult present. At 3:30 I called Ashley as there the team has not arrived nor called to provide a status. In store sale was great, they are even polite when you call, but keep in mind they hire the 3rd party delivery service and take NO ownership other than apologizing for any inconvenience this causes the customer. It has been 11 days since the delivery and still no service date for the chair repair and the table is not assembled. VERY DISAPPOINTED!
If your looking for the best experience while buying furniture, step into Ashley Furniture in Four Oaks! Ask for Mike Anderson, he is absolutely PHENOMENAL and he will be our only sales guy! He made the process so easy, hassle free, and has continues to ensure everything is perfect even after we made our buy and out of the store! Our experience with him and the welcoming, relaxed environment is something that has definitely reeled us in as forever customers!
The real SCP-3008.
If you need furniture, go see Derek!!! He is absolutely amazing. The best floor associate ever! He was patient, not pushy, gave us space, and helped us out with all of our questions, concerns and purchases. Probably the best furniture shopping experience I've had. He is a shining light of the Ashley HomeStore organization. Furniture was delivered quick and we had no issues!
Had been looking for what we wanted for our first home for a little while we decided on this set and it seems tremendous in value. Randy S. was a wonderful associate to deal with, was not pushy or rude or try to up sell me. I knew what we wanted and he helped me make that happen! We didn't want to wait for delivery and the warehouse is pretty close so he made so we are able to pick it up almost quicker than being delivered! Thank you Randy S. !!!
We ordered a bed and when it was delivered it came with out the hardware so they obviously don't check before they leave the warehouse. We had to wait another 7-10 days for it to be delivered. And when it was we had into wait another 7-10 days for them to come finish which we ended up putting the bed together ourselves. When we went to confirm, The store manager said he would give us $100 back and it would take 7-10 days for that to hit my card. 3 weeks later I called for a status and the customer service didn't see the credit in my account and offered me $80 store credit. This was after waiting 20 minutes on hold. When I said that was unacceptable they put me on hold and was hung up on. I called back to wait another 20 min for them to make the same offer and got nothing. This store and the customer service is a joke.
I don't understand how one store can continuously keep having problems. I bought a mattress and a set from this place almost two years ago. That was my 1 mistake. Delivery was a fail and they even stole something so minor from us. A lighter that we used to light our candles. Is Ashley Furniture not paying enough to the point you have to steal a lighter? Anyways, they gave us the wrong slats with our bed and I only know they because the delivery guys had a very hard time putting it together. I was also promised free sheets from one of the salesperson and it took MONTHS of continuously going in the store asking where they were at to finally get them. A different story every time I went on where they were at. I figured they didn't want to give me the sheets because the sales associate that promised them to me was no longer there. Oh and don't ask for the manager Michael because he's never around. I was always told he wasn't there and that another manager is calling to answer a question. It's not just me because I would hear the same thing being told to others when I would go inside to ask about the sheets. Fast forward to about a week ago, I bought a mattress protector and a foundation for our mattress. The only reason I bought from this place again was because it was cheaper. I am now reminded why I had such a headache by this place because they can never do anything right. They got my address wrong and I called to change it. Tell me why I get another call the next day after just confirming my order that the items is now on back order. Oh and you can also guess it, my address is STILL wrong. Save yourself the headache and the trouble and go somewhere else.
Ashley HomeStore is the worst of the worst. Save your money and go elsewhere. Over the course of several weeks, they have scheduled FOUR separate delivery teams to try and deliver the correct parts to a canopy bed we ordered over a month ago. And each time the delivery team has arrived with the wrong parts. One delivery team didn't tell us they had the wrong parts and went ahead and assembled the bed using the wrong materials and broke the bed. When we told this to Customer Care, they offered nothing more than "Sorry for your frustration" and offered to schedule yet another delivery team to try and fix this bed that has been lying on or floor in pieces for weeks now. We've had both Customer Care and several delivery teams flat out lie to us in order to weasel out of their refund policy. Hopefully this review will save someone a lot of stress by convincing you to spend your money somewhere else.
My husband and I came here not once, not twice, but three times to see if this is where we wanted to purchase a bed and mattress from. We walked away 2/3 times, and while I've never had issues with ordering furniture online From Wayfair or Pottery Barn, I was excited to be able to try out and test king size beds before purchasing. Friends- trust your instincts and if something feels off before purchasing you are probably right! After spending 2 weeks with my son in the hospital, we were just ready to pull the trigger already with Ashley and we have had nothing but issues since (and are out $1500+): 1. They couldn't tell us when the bed would be delivered until we ordered 2. The mattress and bed had to be delivered separately (A lie- the manager confirmed)3. "You can get a bed frame delivered while you wait on the bed- we do it all the time!"4. *mattress delivered with no frame to sit it on, so it gets left in a spare room in its packaging*5. Hey Eric, Can we get a mattress frame so it doesn't collect dust for the 8 weeks we are waiting for the bed? "Oh- yeah, I'm going to need to speak to my manager about that one.."6. 3 days pass.. crickets.. my husband calls back. No answer. ERIC calls back, leaves a vague message. Turns out he ordered it for us without actually communicating when it would be delivered..7. My husband finally gets back in touch- they agree on a 1PM-4PM window for delivery8. Day before- delivery window now 12:30-3:309. Day of frame delivery: 12PM message to wrong person: "your delivery will be here at 12:15"10: 12:03PM- still on the way to intercept a 12:30 delivery- now has to speed there to not miss delivery people - actual Act of God to get them on the phone to wait for arrival 11: visibly angry delivery men in a rush to set up bed frame and move mattress from spare room. Finally unpacks mattress.12. Hey- this isn't the mattress we showed Eric to order13: delivery guys: "sign here and here.. just confirming we delivered it" (nothing to read or review, just a signature field)14. Calls customer care- they say to go in store15. Speak to manager, she works to process a return and says we will be able to get it exchanged- no problem- sorry for your frustration! After all, Eric made a mistake in putting in your sales order as he ordered you the firm mattress when you clearly communicated and tested out the plush one.16: call from customer care "we can't process your Return because it was delivered already"17. Still no idea when the bed will actually be delivered- I guess we will see if that's right as well? Avoid this place. Avoid Eric. I had to leave the store when it came time to deal with Eric because I couldn't stomach being around him- I asked a lot of questions during the 3 trips and he never answered them honestly. And here we are: stuck with a king size mattress that is bad for our backs, that we never ordered, and we can't sleep on. I should be focusing on my sons health, not worrying about this store's lack of competent and honest workers.
This chair was delivered this morning. The delivery driver was clearly in a hurry and hurried me through inspection - this crack wasn't visible. Then, I sat in the chair and it sunk. On the phone now with customer care, and they're telling me that they won't be able to exchange this until next month. Completely unacceptable. They have lost a customer.
BUYER BEWARE: HORRIBLE QUALITY FURNITURE AND CUSTOMER SERVICE! You may get a good price on their furniture but after waiting WEEKS in an empty house to get furniture, we just received our furniture delivery from Ashley Homestore and I've NEVER been more disappointed in a furniture store! We had TWO terrible experiences with Ashley: 1) The first time we ordered a sofa set, they arranged a delivery date, and it never arrived. They never called to cancel or notify us of another date. We called to see what was going on and they told us a delivery had never been scheduled and took no ownership of the problem. We demanded a refund and they told us they processed a refund over the phone. A few days later, we had to physically go into the store when we noticed they had still not actually given us a refund. After much discussion and no ownership on their end, they finally refunded us. The manager gave us a discount to try to make things right and convinced us this was an isolated incident and to give them another chance and place another order with them. 2) We placed an order of furniture with them thinking the above incident must have been a fluke. Today was our delivery date for 4 pieces of furniture and 75% of the furniture we ordered arrived in OPEN boxes and came out DAMAGED and DEFECTIVE! The bedroom set literally had black sharpie colored on it to cover defects, the barstools came out chipped, and the coffee table set had major scratches all over it. This is clearly a common occurrence because when we called customer service they tried to give us $20 to accept damaged furniture and we were told we couldn't cancel our order and get a refund because they were "willing to make it right" and we would have to pay a 10% restocking fee. So now we have to wait another few weeks to get what will probably be more damaged and defective furniture...if their delivery actually arrives. Ikea literally has better quality and service. See the pictures below before you order from them!
My family and I had an amazing shopping experience here. Gabby and the store manager took great care of us. They were patient with our indecisiveness and busy children. We would recommend anyone to purchase here. Thanks!
Ashley store is nice inside, furniture is ok nothing amazing normal. The sales guy was nice and not pushy. The 2 star review is due to the extra charges they add to the future. Delivery is way expensive for a simple sofa, and the insurance is also expensive. Got a better deal in rooms to go and the sofa was about $150 less than what we paid. Overly pricey.
Valerie from Ashley was amazing to work with, she made sure my husband and I got the best deal possible. The furniture was delivered and assembled safely and looks amazing!
Going to make a long story short... I purchased a bed not long ago, within a month and a half the slats broke due to them being improperly placed buy the staff that delivered it. So, I called customer service and ordered new ones. I was told that it would be 7-10 business days, I called back 1 month later because I haven't received the slats. I was then told that I wouldn't receive them until September(this happened in June). There was no attempt in trying to make the situation right and I'm kind of bothered by it.
On 6/15/19, my son ordered four bar stools and a 3 table set (coffee & end tables) from this store. The sales reps., Carmen Conde and Valerie Sandoval, were very helpful during the purchase process. He paid for delivery, and the delivery date was set for July 6th. It has to be on the weekend because he works, and that point was made crystal clear. So yesterday my son calls to get a delivery update/confirmation, and is told that the bar stools will be delivered on Monday, July 8th instead of Saturday, July 6th. And the coffee table/end tables combo set will be delivered on Saturday, July 20th. Say what?!?! He bought this furniture a month ago, received a delivery date, and now it's arbitrarily changed?!?! And the date is a Monday, which will not work. And July 20th for the rest of the order. It's going to take 35 days for him to receive his full order? That is ridiculous and unacceptable. Ashley Furniture does a great job on the sales floor, but they botch the entire experience with a shoddy and incompetent delivery process. When my son called in to Customer Service to get the July 8 day changed to the weekend, he was basically told by the rep. that she would see what she could do, and that he would get an email and phone call with the delivery updated information. He told her that he was told the same thing the last time he called in, and that he never received either one. I've reached out to our sales rep., Carmen Conde, and I hope there is something she can do to get this delivery squared away. I'm not sure why there has to be two delivery dates, and we're less than two weeks away from a month since this purchase was made. And based on the other reviews, I'm concerned about damage even when he actually receives his order. In lieu of these delivery issues, I can only give one star and would advise others to stay away from this business. Just read the other reviews as well. I will revise my review if someone from Ashley Furniture steps up and gets these issues resolved - and my son receives his furniture soon and in good order.
Very impressed! We had such a seamless and positive experience purchasing a sofa here. Big shoutout to Samantha V. -- amazing customer service!
Ashley's itself offers a happy medium between discount retailers and high end furniture stores, as well as a warm, welcoming environment. My fiancé and I had our first Ashley's experience ever and were immensely pleased with the service. Lindsey Gibson, otherwise known as "LG", helped us. Her down-to-earth sense of humor, immeasurable patience, and professional efficiency made the experience wonderful and painless without being like a constant sales pitch. We left with smiles on our faces and a sectional and an end table that we loved. Updates on the pieces to come!
Stay away from Ashley furniture. Worst experience ever! Couch was defective upon delivery- it was delivered in April and can't be repaired until June!! They won't replace the product with a new one they will only send repair parts. Kitchen table and end tables were delayed by 2 months from original promised date. Delivery time was 1:30-430 it is now 8pm and I am still waiting for my delivery. I had to call to check in on the status and each time was given a different time. No call ever placed to me I had to call and check. Don't waste your time.. you can get better service and quality elsewhere
My husband and I recently moved into our first home and went to Ashley to upgrade some of our furniture. We received excellent service from Lyndsie to help pick out a dining table. She was knowledgeable and understood the value of being around but not being on top of us when we were looking around. She was so nice to work with that when we went back this weekend, we were both delighted to work with her again. There was no specific delivery date on the end table we liked so she went above and beyond the company line of 'anytime in the next six weeks'. She texted me today (super convenient to not play phone tag at work) to tell me the table would be delivered early next week. I loved my experience with Ashley and will definitely give them a walk-through whenever I am in the market for more furniture.
I bought a chair from Ashley, service guy came out 2 times for 2 different repairs. Chair finally got fixed, but I had to dispose of the bottom part myself at the dump. They do not take the bad parts with them.
Ashley has really stepped up the quality of their furniture over the past few years. This location has a very simple layout with very helpful associates. Not pushy at all, but very knowledgeable of their product and there to help you out when needed. I took advantage of the interest free financing when I went in to purchase and they gave me an extra 5% off of my order. Definitely will be visiting this location again soon to get more furniture!
If you want superior customer service go see Lindsey Gibson! Very professional and an expert on Tempurpedic mattresses! Go visit Lindsey if you need a better nights sleep!
I'm happy with this store! the attention was great!100% recommended to buy furniture. Thanks to the manager for his attention and advice. Build your best memories with ashley Cary!
Had a great experience from the time I walked in. Randy greeted me with a smile and asked how can I help you, told him I was looking for a new leather set for my living room. Randy said take your time look around and if you have any questions just let me know. There was no presser I ended up buying a leather reclining couch loveseat and rocker recliner. Delivery was in a reasonable time. After having the set for a few weeks I decided I wasn't really happy with the set so I called Randy he said to come back in and I could find a new set. Randy then put me in-touch with Michael the GM and he helped me with exchanging the set. It all was a stress free experience! My husband and I went back to the store looking for a new mattress and Michael put me in touch with Sam and she was great! We ended up buying a tempur-pedic king size mattress. Everyone was great from the time I walked in til I left.
I knew I was purchasing inexpensive furniture, Ashley is not where one shops for craftsmanship. It is temporary and practical. Just don't expect it to deliver anytime, soon. Dear reader, believe these reviews. Three reschedules for an item that was promised to deliver in 10 days. Why not add a disclaimer that says 'delivery may take up to 6 weeks, or more.' A simple 'delivery may be delayed' note is not broad enough to cover this level of mismanagement. One could reasonably forgive/understand a single delay, but three are excessive and completely erases any good will toward the company. Disappointing.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
