Ashley Store Gastonia, NC

Couldn’t recommend this store more! We recently moved and were in need of new living room furniture. After searching multiple discount/bargain furniture stores nearby, we decided to give Ashley’s a shot. Immediately greeted by Aziz and he left us to explore without feeling like we were being hovered on. Once we found a set we liked, he helped us through the whole process. The living room set ended up being recently discontinued and unavailable for delivery or order. However, he helped us navigate being able to purchase the set on the display floor with a clearance discount and still with the included 5 year warranty. Aziz was so professional, and helped us get what we wanted and more with no hassle or need for bargaining. We will absolutely trust Ashley Furniture in Gastonia again, for future furniture needs. 10/10 recommend!!

Great reception and great service.

I believe that was the best furniture shopping experience I have had in a very long time. Aziz met me at the door with a smile and a quick question about what was I looking for. He listened to me and by the second sofa he showed me, I was done shopping. He gave me the details I needed on the piece I had chosen and then he gave me space to wander the store as I made a decision. The purchasing process was easy and he did not pressure me with any extras. Thank you! I will be returning to this store in Gastonia!

Eric, an Ashley associate, went above and beyond to help me. I purchased the Lombardia leather sofa in the Tumbleweed color online. When I went to purchase additional pieces I discovered that it was out of stock. I contacted a local Ashley store looking for the chair in Tumbleweed color but only one store had it on the showroom floor. I knew I had to act fast! Eric was very friendly and professional. With his help, I was able to purchase the LAST chair and ottoman in Tumbleweed color. I'm very happy with my experience. Eric deserves a promotion!

These five stars are for the nice gentleman that help name Quinsi MCknight. The others I didn't deal with. The others I didn't find as to have people skills.

Very attentive and patient. It was a long tiring ordeal but on the banks term, but my salesman was very helpful.

We bought a new chair from Ashley Furniture today and can’t wait for it to arrive. Keith was our salesperson and he was awesome! We’ve been there before to look around and every time we’ve been, Keith always brings enthusiasm to the sales floor. The chair/recliner we purchased is extremely comfortable and Keith gave us the time we needed to make a decision. Great experience overall!

Aziz was great to work with got us exactly what we wanted! A great experience

Marvin at the Gastonia store was so friendly and helpful! He took his time showing me couches that would fit my budget and room size. I definitely will be a returning customer.

Eric was awesome, worked with us on everything and I will recommend Eric if you need any future purchases.

I was shopping for a chair and had the pleasure of working with Aziz today. He was very helpful and knowledgeable. I liked that he wasn't pressuring me and gave me time and space to browse around the store. I left with the chair in my car. Thank you Aziz!

I went to the store to look for a sofa, and Marvin, the salesman, helped me. He explained everything in detail and was very friendly and attentive. They gave me an excellent offer. I definitely recommend Ashley Store to others.

I went in to help my mom find a couch. Marvin was very helpful and kind. He broke down everything for us and made sure we got what we needed within our budget. 👍🏽

My experience purchasing a sofa at the Gastonia store was very good. My sales associate Elbony was awesome. Thank you

Great and Friendly, DwayneWas so helpful and knowledgeable! Thanks so much

Erick at Gastonia Store helped educate on adjustable beds. C/S was great. Made my selection easy for me. The cost were well below what I expected..

My husband and I were in the market for a new sofa. We went to the Ashley Store in Gastonia. We were initially greeted by Keith Henderson and I let him know that we were just looking. I appreciated that he respected that and let us look around without feeling pressured. We did find a sofa that we liked at a very good price and decided to purchase it. Keith was very helpful, knowledgeable, and easy to talk to (No high pressure sales tactics!). Because of that and their prices, we will be back to Ashley in a few weeks to purchase a few more pieces from Keith.

Aziz was so helpful and made our experience great! I appreciate that he was knowledgeable of the products and did not make us feel hassled. I’ll be back!

Very easy and informative process with Aziz's help! Couldn't have been anymore of a simple decision to go with his recommendations, Ashley Furniture with the guidance of Aziz for THE WIN!!!

Great experience!

I had a wonderful experience here at Ashley. England was really patient and helpful during the whole visit at Ashley. I would definitely recommend her to others who are in need of merchandise.

eric sales expert was patient and professional

Ebony was very helpful and explained all the financing information clearly. She was great to work with and I can't wait to get my new mattress!

This review should not stop anyone from shopping here. I walked in to window shop, I was met by an assistant who seemed helpful, I knew my budget (I dont want to fall in the trap of living above my means) and what I needed, I saw afew items I could afford but was undecided on whether to buy everything at once and save on delivery fee or buy as i go. The assistant helping me who kept checking constantly to see if i needed to purchase items seemed to be probably hopeful i would buy something, but when i changed my mind last minute for reasons known to me (i wanted to go home and make sure the bed measurements from the store would fit my room) the assistant showed his frustrastion, thats a no no in business🥰. I mean, i came to window shop, not promise to purchase, that discouraged me and i thought to myself, should i just go shop somewhere and be assisted by someone who would be happy whether i bought or not. Anyways i went home and realised the beds i was looking at would be too tight for the bedroom, glad i didn't make that purchase, I went back same day and hoped i wouldnt see that assistant and if I sae him and he approached to assist, I would have politely declined his help. Glad, i didnt but he probably sent his colleague. Thats how I met Keith, he came over and helped me, noticing that i had earlier been at the store. He assisted me without making me feel like i had to make a purchase, he spoke to me as if he was speaking to a friend, family,i was relaxed, I ended up buying a bed though it was one month away till delivery. See, who you hire can make or break your business. So hope all sales people can learn a thing or two on how Keith approaches shoppers, he is of value to any business because of his approach. Again,just an observation during my small experience. I would shop again. I ended up purchasing a bed only, the rest of the furniture, I found better affordable prices for sturdy furniture at nearby stores. 🥰

We went to look and ended up getting a new living room suit. Our salesperson, England was very helpful. I would recommend her and Ashley’s furniture.. we will definitely go back

We had a great experience. Marvin got us a great deal and was easy to work with.

Home furnishings consultant Eric Ricono was very knowledgeable and helpful in helping us with our purchase of bedroom furniture , will definitely do business with this store again and will ask for Eric personally!

Keith was very helpful and knowledgeable. The store had a big selection of the sectional we were wanting. Thank you Keith.

Keith went above and beyond to help me find what I needed. He’s very knowledgeable and a pleasure to work with.

Eric Ricono was great! Very knowledgeable. Helped me pick out what was best for me and I was out the door in 20 min.

Keith was my sales representative @ the Gastonia location. He was very attentive in helping me throughout the whole process of my purchase. He's an excellent sales representative. Great customer service. Thanks

The Sales Associate we spoke with was Aziz. He greeted us at the door and gave us a quick rundown of promotions they had currently before we took a look around. We didn't plan on purchasing a new sectional and kitchen table set today but the sale was too good to pass up. There was no pressure and we are happy with our purchase. Thank you Aziz!

Quinsi was a pleasure to work with

Fast, efficient and friendly service.

Had great experience with Dwayne as my sales guy. My 3rd time buying at Ashley & 2nd time at this Gastonia location. Always a great experience. Dwayne was so so helpfully & did way beyond anyone could ask i wish I could give him 10stars. Thanks Dwayne. Lisette V.

I received excellent customer service on December19, 2025. Staff’s approach was not good aggressive, and staff addressed and thoroughly answered my questions.

MARVIN ... successfully navigated us to and through the purchase of our new sectional [nice quality of fabric, great configuration options, timely scheduling of delivery]. Thank you, Sir, for your genuine professionalism, kind demeanor, accurate descriptions and knowledge of product, and, most importantly, your patience. Quick Visit. In-n-Out. Fair, Itemized, Easy-to-Understand, and Respectable Pricing. No reason not to remember ASHLEY/Marvin for our next purchase. Perhaps we'll do lunch prior to. CARIBBEAN?

Was impressed with the knowledge and professionalism of attendant.

Ask for Dwayne, great help.

Great customer service, but do not take returns. All sales are final so make sure you like what you’re purchasing.

My sales associate's name was Keith. He did an excellent job. Really appreciate his knowledge of the products we were interested in and how well he treated us

Very nice workers, my Home Furnishings Consultant: AZIZ JACKSON was kindly very helpful You should keep him, so nice & easy to work with. Also the lady behind the counter taking all of extra need information, she was nice too

We have owned several pieces of furniture from Ashley. This latest experience was less than stellar. I went into the store to pick out a couch. The salesman Dwayne, was very nice and helpful. However, the way that the online system is set up, he accidentally ordered the wrong color couch because only item numbers were visible to him. The wrong color was delivered to my house. My husband was there and was not sure of the color as it was a different shade of brown. When calling the corporate office, they were extremely unfriendly and unhelpful. They implied that it was my fault and "buyer's remorse" that I didn't want the couch that was delivered. They initially offered me $150 for the mix-up. It took a lot of work to get them to exchange it for the correct color. Seth, the manager, was helpful but still implied that it was my fault. I was disappointed to be treated this way as a long-time customer of Ashley.

England was knowledgeable and very friendly. She wanted specific details of the living room layout to assist us with our purchase. If she is working when you’re there, I would suggest asking for her by name!! Great experience at Ashley as always!

Everyone I met at Ashley was kind, helpful, and made feel welcome.

Great people and very efficient!

My shopping experience was very nice. As soon as you walk in. You get greeted in a timely manner. The store is clean. My salesman was very knowledgeable about everything we talked about. He had a great personality easy going. If you shop around for something and not sure what you are looking for!! Marvin is your man. He was 100 percent on getting what you wanted. I will shop there again in the future!!

Keith was amazing. He greeted us when we first arrived and asked us good questions about what we wanted. Then he let us along to look, which I really appreciated. If he saw us lingering over a sectional, he'd see how we were doing, giving us advice and asking more questions. When we made our decision, he made sure the transaction was smooth. I would go back to him again if I needed anything else

Starving Marvin gave us a good bargain! He was awesome in helping us find the perfect chair.

Great customer service

Everyone was very friendly !!! Had a lot of questions and Margo and a nice gentleman answered them

We are long term customers and have always received good service however the customer service on this purchase was outstanding. Thanks Ashley.

Keith was absolutely amazing! Thank you for helping us! Wonderful experience

Keith was amazing!! He listened to what we wanted and found the perfect fit!

Loved the sales staff. Marvin was fantastic

The lady Margo was cool. Yall need to get ya stuff straight tho double check every thing yall signing. En up with hidden fees

Was very nice and also patient

These people went above and beyond for us and our inlaws. Thanks you England and Margo for everything.

Awesome service

Fast easy and accommodating

The customer service was great! Margo assisted in our purchasing experience by keeping our kids entertained while Ebony and England tag-teamed on our bed search. I definitely recommend the Gastonia location!

Q is the man! We walked in looking for one thing and left with something else BETTER!! I was a Haverty guy, now I’m an Ashely guy! Thanks for the experience!

Very good shopping experience. Quinci was so helpful in finding us the exact bed that would fit our needs. He was very kind and patient. Great experience . Thank you so much.

Quinsi was excellent and super easy to work with. He answered all of my questions and allowed us to shop and decide in a no pressure environment. I’m looking forward to getting my new sofa soon. Quinsi and Margo made the entire purchasing process smooth and enjoyable.

Ms England was incredible! She went out of her way helping us to find something that would fit perfectly and exactly what we were looking for! She was very helpful and so kind to us! She truly made it a wonderful positive experience! Very professional!

Ms. England was absolutely amazing! She went above and beyond to help us find exactly what we were looking for. She was so kind and helpful throughout the whole process and truly made us feel like family.

Marvin was great!

Marvin is the best. He was very knowledgeable and showed us around the whole store. We can’t wait to get the new couch.

Purchased some new couch’s and purple bed setup. Quinsi was amazing helping out with questions and getting everything taken care of with delivery and setup.

Ebony was fabulous with trying to understand our needs and propose various options.

Aziz was awesome. I'll ask for him every time.

I knew what I wanted when I walked in the store. Quinsi was great and took me right to what I ended up purchasing. We were out of the store within 30 minutes. Great customer service associate!

Very friendly and helpful

Aziz and the manager were so helpful and very accommodating! Great to work with! Can't wait to enjoy my new couch!

Quinsi met us as we walked in, showed us what we were interested in and then gave us time to walk around to look and review the different sets. It is always nice to be able to talk to your spouse and not feel pressured and Quinsi gave that to us! He was available for questions we had. He was awesome! Thank you Quinsi! We bought more than we planned to and it was all because of your service he gave us!

Keith did a phenomenal job and got me a new sofa in no time! See Keith and he will take care of your furniture needs! Great team at Ashley’s in Gastonia, NC.

Everyone was amazing and so nice

Awesome experience! Thank You!

They were both the nicest most helpful people l have ever bought from. Marcie and Dwayne. Give them a raise 😁

Great customer service. Quinsi was very helpful and not forceful.

Aziz helped out a lot. Very respectful & kind. He’s the one who helped me pick out my furniture even including matching the color for my apartment . The staff even gave cold water bottles to help quench the thirst lol . 10/10 experience & this is my first time shopping with Ashley’s Furniture

Q was great walked us through the process, got us approving immediately for the sectional we wanted. Gave us discounts as well. Ask for him he’s friendly. He’s kind and very funny.

Keith is so helpful so knowledgeable about the product. He was patient with me going back and forth on my decision.Thank you Keith!!! Go see him yall he is awesome the whole staff is great!!!

Keith was amazing, he is very knowledgeable and helpful. He was amazing to deal with, and made the experience memorable!

Keith is awesome!

They had what we wanted, and didn't hound us while we were looking.

Aziz was a big help and we made our purchase . Thank you .

Great service when we bought our new sofa!!

Dwayne in the Gastonia store was amazing and very knowledgeable about the furniture and care plan! Thanks for all your help!

What an awesome furniture buying experience. Marvin Odoms is the Man. He was very cheerful, informative, attentive, answered all of our questions as well as his knowledge of Ashley Furniture products. Highly recommend Ashley Furniture. The Gastonia NC store had a huge inventory of sectional furniture on the sales floor. I wish I could give “Starvin Marvin” a 6 star rating. Thanks.

Customer service was great. Dwayne was very responsive and helpful to us as we searched for furniture for our home. Highly recommend!

Ms English was the best 🔥

Keith, England and Set were great

Shopping at the Ashley store was easy. The sales person was friendly and not pushy. He gave us some direction, answered our questions and left is alone to wander the store. When we were ready to discuss more details he was there to help. I would shop there again.

As soon as my husband and I entered, there was a young man greeted us and guided us straight to the manual recliners. I spotted the one that had my name on it, it didn't take long for me to decide 😂🤣Thank you Quincy, can't wait to be sitting in my recliner on Friday while it's calling my name..

We had an excellent experience working with Keith Henderson, Home Furnishings associate at Ashley Furniture in Gastonia! Keith was incredibly friendly, patient, and attentive from the moment we walked in. He took the time to walk us through the entire showroom and explain the details of each grouping-from the differences between leather and fabric optionsto which items were made with performance fabrics like Nuvella. We visited the store twice while deciding on our living room furniture(sofa, chair, end table, and coffee table) and Keith helped us both times with the same level of care and enthusiasm. His communication was great and we never felt rushed or pressured. Thanks to Keith, we felt confident in our choices and had a genuinely enjoyable shopping experience. If you are shopping for new furniture, we highly recommend Keith-he truly goes above and beyond Mark & Susan

Axis was great to work with. He let us look around, didn’t bug us. Answered all of our questions. Margo was also very helpful in scheduling our deliveries.

We've been to several furniture stores and the best person we met with is Aziz. He was very helpful when we arrived and then let us look around. We ended up buying our living room furniture from him. I highly recommend him. Thanks Aziz!

great service from Aziz! Will definitely return. Professionalism at its best

Great service

England was very sweet and helpful. Her patience was great and really helped me find the best value.

From the moment we walked in the door Marvin was exceptionally polite and courteous excellent customer service I would recommend him

We were greeted as soon as we walked in the door by a lovely lady named Ebony Lee. She was very courteous and knowledgeable. She answered any questions we had and offered us water while we shopped. It was out first experience with Ashley and we will definitely be back as we continue to furnish a new home. Outstanding customer service!

Ebony was a lot of help to me and my husband from the get-go. She helped us find exactly what we were looking for and had us in and out in no time. We will be back. Thank you Ebony

Ebony was the best! She was personable, knowledgeable and kind! She listened to what I wanted and took me straight to it!!! Everyone who we encountered was great!

Aziz Marvin and Manager Seth at the Lowell Nc location has been nothing but fantastic and very helpful. I recommend any and everyone to invest and purchase with them. I purchase a lovely recliner and a beautiful bed and would purchase more in the near future. Please ask for these wonderful gentlemen and they will assist you .

Very helpful! I gave an amount I didn’t want to exceed and was directed to a spot with lots of options. Left out with an amazing purchase and most of all didn’t break my pocket.

They were super attentive and very helpful! This is a wonderful store, with lovely people:)

England was the best. She is willing to work with you to provide the best furniture for our family. I am thankful to having her handle our bed and night stands.

Bought a new couch set and dining room set for our new home. Marvin was great in directing us to the best products for our needs! Will definitely recommend

Marvin was an amazing!! He answered all of our questions & was a great help in picking our couch!

Awesome service Marvin was great. He helped us save money and make the right decision!

England is the one you want to work with here at the Gastonia location she was lovely and down to earth and listened more than she spoke - a skill we should all work on! Thanks England

⭐⭐⭐⭐⭐ Had an amazing experience at Ashley Furniture thanks to our consultant, Quinsi McKnight. He was friendly, patient, and really helped my family find the perfect couch for our home. Excellent customer service from start to finish—highly recommend asking for Quinsi!

England was the bomb and so is margo

I really love the service.

England was super helpful! She helped us pick out a recliner super fast and was so friendly. Ashely has a great selection.

Marvin helped put alot on my recliner purchase 👍

Keith the old guy was Excellent! Ebony was Excellent as well!

From the moment we walked in the door we were greeted with nothing but pleasantries & smiles. I had previously spoke to England on the phone a few days ago and I told her I was looking for a queen mattress however she is such an exceptionally good salesperson along with Seth's help they were able to convince us into not only just buying a mattress but we bought a Sealy posturepedic king size bed along with purple pillows and we got a mattress cover. I highly recommend Ashley of Gastonia to anyone looking for any type of furniture or bedding. They were great ! We were comfortable from the moment we walked in the door. And by the time we left we felt like family...💯😊💯😁 💯👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Very good service and accommodating.

Quinsi and Margo were FABLOUS

Amazing, knowledgeable, friendly and efficient staff. A+

I had the best experience ever in a furniture store. Eric Ricono was totally awesome and very professional. He really knows exactly what we as customers are looking for. He explained everything to me very well and answered all my questions about all my concerns. I highly recommend Eric if you need anything at Ashley furniture. I will definitely be going back to see him soon. Thank you Eric. And also Margo was a super nice woman and was helpful. She went out of her way to make me and my 10 year old daughter feel welcomed. Kind of like a family. Thank you Margo for being such a wonderful friend to us. May God Bless You All. Rachel Medford

It was an awesome experience buying my sofa, recliner and bedroom furniture from Ashley Furniture in Gastonia NC on Saturday. Thanks to Marvin the Sales Manager and Margo the Experience Manager!! Everyone was very professional and made me feel at home!! I'm sure I will return in the future and I will recommend Ashley to anyone looking to buy furniture. Thanks again to Marvin and Margo!!

Ebony and Margot were extremely helpful in the purchase of our living room set! Definitely made a positive purchasing experience! Will absolutely come back!

Marvin and team were great.

Marvin and Margo was great

Very friendly and knowledgeable person Ebony that waited on me. I got a sleeper sofa that was new and not on the floor yet. She took me around the store to compare the height and with sofa the cough I ordered. She was super. Will definitely go back and ask for her to help me with my next purchase.

Keith is the man he’s is the only one I’ll buy from he’s awsome. Can’t go wrong with him

Keith the old guy was the best!

Ms.England was very welcoming also a great help . She was very sweet & helpful .

England gave the best customer service !! She helped find cost effective & very comfortable options

Experience was wonderful. England was great.

Ashley’s in Gastonia, great service. Go check them out Marvin is great to work with he knows his stuff and will help anyway he can. Thanks Marvin

Our salesman Quinsi was very helpful and informative about our purchase. He answered every question and helped with our purchase. Thanks!

Keith was super helpful and nice.

Very very good

Very good

I love Ashley furniture. You need to go and ask for Marvin he will help you and answer any questions!

Keith

My mom and I had a great experience with Marvin

England was great!

England was so helpful and amazing with my Mom helping her find her new furniture. Definitely will be shopping for my house when I change over.

England was the most helpful and professional sales person I’ve ever experienced! I highly recommend her when you go into Shop because this girl knows her stuff.

Keith helped us find some great furniture pieces for a very nice price. He was knowledgeable and not pushy. Please ask for him when visiting this store.

They take for ever to deliver

Keith was very helpful and personal while helping us choose a couch. Told us everything we need to know and explained pricing and warranty’s in detail so that there was no confusion. 10/10 recommend

Marvin was absolutely amazing.

Marvin was extremely helpful and very friendly I'll be back to see him

Quinsi from Ashley did a wonderful job helping me choose the perfect mattress and bedroom set for my new home!

Keith was extremely helpful, patient, and friendly, highly recommend!

Keith did a phenomenal job! My first option was a long wait so he even helped me find a similar option that arrived in less than a week! Would highly recommend

Keith was great! Thanks

The entire team at Ashley’s were wonderful! Marvin and Seth were patient, kind, helpful, and very informative. We enjoyed our experience!

Great prices and customer service

Ariz Jackson was great. He worked with us to give us the best deal possible. Ask for him when you shop at Ashley. He will treat you right. Tell him Rob and Diane recommended him.

Margo Davidson was so helpful. Had some confusion on deliver date and she straighten out in 1 minute and was very polite and great personality. I will definitely be back to shop here. Keith was my salesman and he was awesome as well

Quinisi was great Margo and ebony was very nice as well

Ms.Lee was able to assist me in selecting furniture. She was professional, friendly, and knowledgeable.

The sales manager at the store was very helpful and went through every thing we were asking for and showed us different mattresses to help us out. I would highly recommend him.

With the help of Keith I purchased everything I needed! If you are looking to purchase furniture at Ashley Store in Gastonia NC please see Keith he is wonderful!!

The staff at Ashley Furniture was extremely helpful, answered all my questions, and were very detailed oriented with each product they showed me along with the Furniture I purchased. I will be coming back to for my furniture needs in the near future.

Keith Henderson was amazing! He helped us find the perfect sofa and dinning set, 100% recommend

England was amazing. She was so patient, knowledgeable and fun to work with. We will always ask for her when we go to Ashley.

By far the worst experience I have had from a retailer. Customer service to complete sale is great, after that has been a complete nightmare. Spent 15000 on two rooms. The promotion came with a promotion of 2 pillows. When my wife returned to get the pillows she was only given 1 in a box and was assured there were 2. She returned to get the other pillow and was told the offer was for only 1 pillow as it was a $200 pillow. I have called customer service 3 times asking to speak to the manager of the store. I have spoken with the CSA and assistant manager who assured me they would have him return the call as well as 3 calls to customer service but every time he was unavailable but I was told they would send him an email to give me a call. This is ridiculous that we are having this issue after spending over 15000 dollars at the gastonia nc store we can not get this resolved and the manager can not return a phone call to resolve this matter.

Very efficient and very nice

My husband and I visited Ashley Homestore in Gastonia, NC and the staff was so friendly. England helped us find the most perfect bedroom set for our new home, and made the whole process so easy. 10/10 would recommend. Thank you!

Marvin is the best! We bought The best couch from him

I just bought a sofa, loveseat, bed and frame at the Gastonia location and I want to give a big shout out to Quinsi. He went above and beyond the service for me and was very patient with me when I changed my mind. Thank you! Jean Burns

Dwayne was amazing and got us a great deal on a bedroom set

Q sold me and my babygirl a nice bed and did a great job!

Keith was very nice and professional and it was a great experience!He seemed to really know his product! We will be back!!

Working with England was amazing. I will be definitely be back the next time I need some furniture.

Mrs.england was patient wonderful super sweet. Nice to our kids helped us with all types of questions. Didn't rush us and stayed after hours and was still happy to do everything. Overall a every good sale and fantastic experience with me having 3 kids with her understanding and patience me and wife are truly happy!!!!!

Looking for a sofa. Meet Keith. Even after I stated I weren't ready to make a decision today. Keith was still extremely helpful and very professional. Would highly recommend Keith!

Had a really good experience, Marvin a Manager that worked there provided a great experience. He made it a very comfortable experience and great service overall. It is A excellent place to go for furniture.

They were very helpful and courteous. They didn't try to "sell" me anything and basically just answered all my questions. They were fast with bringing quotes and ultimately providing financing. I highly recommend this as your first and last stop for furniture.

Got excellent help from Keith and had an outstanding experience getting our new living room set.

This guy Marvin was very good, I come back for him for everyone

Great experience.

Keith was very knowledgeable about the furniture we were looking for. He had excellent recommendations and we appreciate his helpfulness!

Z was amazing. Thank you

Very pleased with the customer service Aziz was very knowledgeable and helpful .

Dwayne was wonderful and so helpful in helping us get our furniture for our new house! We will absolutely be back for more help because of him!

Aziz Jackson didn't bug me, he let me stop then showed me quality and I'm happy with my purchase

Keith was great to work with, communicate with and was very knowledgeable! Will come back to see him again!

Aziz was great. Love my furniture, love this place!

Marvin did an excellent job very professinal

The store employees are great to deal with but the ESP company they use is crap. They gave us the runaround for 3 weeks and in that time the loveseat damaged our LVP flooring. ESP won’t fix the floors. 🤬🤬🤬🤬

We first began shopping at Ashley in Pineville where we bought our living room and dining room furniture.Now we have purchased more furniture from Gastonia store.Our buying experience was and has been excellent.Thanks goes to Marvin in your Gastonia store.Enjoyed his kind words and the way he was able to help us in our decision making.Thank you Ashley Furniture!!!👌😊

Best store!! If you need a mattress this the place to go

Keith good job

Our salesperson, aziz, didn’t try to up sell us, we didn’t feel pressured at all. 💗

What a great experience!! From the moment I stepped in the store, being greeted by Keith, to the experience Seth showed explaining the smart bed to me! They worked as a team to make my purchase seamless!! Thank you both for making this effortless!! I will definitely return to this store for future purchases!!

We have bought all of our furniture through the years at Ashley of Gastonia. We were in need of a new living room set and stopped in on Friday to get ideas. Quinsi was awesome. He is clearly well versed in the products and gave us a ton of helpful info as we shopped. We were very undecided and didnt make a purchase that day, but he told us to come back today for a great sales deal. We made our way back to the store today having made a decision on what we wanted. We were happy to see Quinsi was on the sales floor today. He helped us make a seamless purchase and got us the best deal on this new furniture set. We were in and out in well under an hour. We have some other upcoming furniture needs. We will definitely be back and hope to work with Quinsi again!

Keith was wonderful to work with. We can in for a new sectional for our living room and we left feeling great about our purchase and about our overall experience. We will be back when we are ready for a new dining room set.

Don't. That's all I can say. The sales team is great. It's the quality of the furniture and the after delivery issues. It took me three months to get my bed correct. Now I thought it was complete and I still have an issue. I sent another email and it was blocked. I'm so disappointed with Ashley's treatment.

Topnotch salesman Dwayne Holland.

Exceptional service, friendly . The best part is I did not feel pressured or watched over.

Quincy was very professional and helpful in making my experience. Very pleasant one

Keith was great - def recommend!! Very personable and made my shopping experience easy and enjoyable.

Eric was very helpful to my husband and I with finding a bed for our space!

Marvin was the best seller at the store, great people, great prices!

Keith was amazing at explaining everything great guy

Great customer service

Mavin was such a pleasure, highly recommend. I was unsure if I wanted to shop at Ashley's again due to past experiences but today Marvin was our salesman and I left there extremely happy with our purchase because of him!

We loved our experience here and our salesman Eric was so pleasant to work with. All the staff were extremely helpful from the salesman to the manager. We will definitely be back when we go to purchase our mattress. Thanks for all your help.

Marvin was wonderful!! Have to go back and purchase a kitchen table and will definitely look out for/contact him! 10 Star customer service and attentiveness!! And he had great shoes

awesome staff Keith helped us find everything we needed and the Margo took the time to help us check out and even bared the heat and helped us carry our purchase to the car.

Thank you Keith! Very helpful, Excellent experience!

Marvin, Margot and Seth are amazing assets to your company! Everyone we encountered in the Gastonia showroom were amazing!

Margo and Frank were super helpful and made sure we were taken care of. We will definitely be back!

Great experience! Everyone was kind and helpful!

Keith was a pleasure to work with He was knowledgeable of the items and worked diligently to make me comfortable. He was not pushy and worked with my requirements for living room and bedroom furniture. I purchased the Boyington set and was very pleased with the final cost. I will be back to furnish the rest of my house. Great service ASK FOR KEITH.

Eric was very helpful. He also was very knowledgeable of the inventory.

Quinsi was very helpful from my very first visit to the Ashley store. Very informative and detailed about each product. I will recommend anyone i know looking for quality furniture and great customer service. - Monica B.

Nice people hopefully the product holds up and gets delivered safely

Our sales person Keith was friendly and knew his job very well. We placed an order for recliners we had found online. If there are any problems at delivery we have a local contact who will help us. I am a repeat customer of Ashley. They have always made things right. Thanks for your fast service and candid conversation.

We went in not knowing exactly what we wanted. The manager sat down with us and walked us through so many options and the room it was going in. He was so helpful and took his time with us. We didn’t feel like he was pushy. We are happy with our decision. They were all great to work with and all the employees were so helpful and nice.

See DeWayne at the Gastonia store. He was amazing. Got us a great deal and the store manager, Seth was awesome. Thanks Seth and DeWayne

Always pleasant staff.

My boyfriend and I had an amazing experience at Ashley Furniture! The manager, Seth, was incredibly friendly, and Keith (“the old guy” we worked with) was super kind and helpful. This was our first time buying a brand-new couch, and the entire process was nothing less than perfect. We couldn’t be happier!

Margo was great and helped with all my furniture needs!!!

Quinsi was our salesperson. He did a fantastic job answering all our questions and a pleasure to work with. He is a real asset to Ashley furniture.

Great store. Super helpful sales associates.

Had a wonderful experience at Ashley’s Furniture in Gastonia. The new general manager was great. Super friendly with great customer service.

We had an awesome experience at the Ashley store in Gastonia! We bought two couches, and our salesman Eric was fantastic from start to finish. He listened to what we needed, showed us options without any pressure, and helped us pick pieces that fit our style and budget perfectly. Eric explained the features and warranties clearly and made checkout quick and easy. We couldn’t be happier and highly recommend Ashley in Gastonia and ask for Eric!

OLD MAN KEITH IN STILL AMAZING!!!!

I was greeted as I walked in. The associate as if I needed assistance with trying to find an item. I told him what I was looking for. He directed me to the area where I was needed to look. He said he would check back with me to see if I needed anything else. I went to the area where bedroom furniture was located or specifically what I had seen on line. He came over and gave me more details on it which was helpful. I asked about the pricing and everything. He prepared my paperwork and explained everything in detail. It made shopping more easy for me.

My whole experience was great. Marvin Odums assisted me in picking out a living room set. He was very nice to work with. I went back to the store to pick out some lamps and the assistant manager helped me. He was very nice to work with. My whole experience gets a five star rating. Will highly recommend to family and friends.

We went in just to take a look around. Stephanie Buke greeted us immediately and helped us. She was amazing in letting us know our options. We were able to get everything we needed. Prices and quality can't be beat. Definitely one us over.

Eric & Margo are extremely helpful & knowledgeable . This is a great place to furniture shop.

All the staff was very nice

Keith (the old guy) did a great job!

Keith was great! No pressure and saved me money!

Answered questions and allowed us to look at our pace. Once decided, quick assistance with checkout and scheduling.

Dwayne Holland was very helpful from start to finish. Would recommend Ashleys 10/10. Thanks for your help!

Marvin and Garett were amazing! Marvin and I hit it off as soon as I walked in the door. Garett was helpful and assisted done everything to make me happy! Marvin has great customer service skills! Look forward to working with them again!

Keith the old guy was great helping us with a new couch

Keith was amazing at helping us order our new couch and explain our warranty to us. We will definitely be back to the Ashley store for our next new furniture ✨

Keith, the old guy was great. He helped us find our couch and was really great at customer service.

Erik was great! Very knowledgeable and helpful!

Excellent customer service provided by Quinsi McKnight. He answered all my questions and he was super with my Dad when I came back in to finalize the sale. He walks with a walker and Quinsi made sure he didn't fall and he even engaged with the great grand that we had with us that day with some impressive ventriloquist work!!

Q was very helpful when I was picking out my sectional and helped me make sure I was picking the right size for my home.

Aziz was amazing to work with! We came in for a bedroom set. He didn’t hover over us and let us shop but was so helpful once we were ready. Aziz made our transaction smooth. We loved the store and our experience here. Thank you!

Worked with Keith who is a rockstar at slinging furniture. Fully supportive, informative, and never pushy. Made us feel very comfortable. Like we had been friends for years. We also met Seth, the GM. Like the rest of the team, he was professional, personal, and welcoming. I highly recommend this location!

We had a great experience working with Ebony Lee at Ashley Furniture! She was extremely knowledgeable about their furniture, fabric options and warranties. She was a great listener and helped us rearrange furniture in the show room to visualize our ideas. If you’re looking for furniture, I highly recommend you check them out!

Great service. Not salesy or pushy. Pleasure to work with, and the recliner is great!

Brian was very helpful and patient.

Ebony was a great help and very knowledgeable during our shopping experience. We went to several stores looking for our living room suite and ended up back at Ashley to work with Ebony. Garrett was also a big help. Nice and friendly staff. Great buying experience. Will be back.

Great service! Fast delivery! Quinsi was great to work with...very knowledgeable about the products.

Margo was very friendly and helpful ! Thank you!

Keith was great!! Very attentive 😊

Our experience with Ebony was awesome, she went above and beyond for us. Thank you, Ivory

Don't buy furniture here not the best quality. Bought a 7 piece dining set and when they came, most of the chairs were uneven. Called and they said there would fix it but need to order parts. This started in April and we are now in June and they still have not fixed them. No customer service just a text at random that they are working on ordering the parts. This is so unprofessional and an inconvenient to sit at the table with uneven chair legs. Its unsafe! Ashley's will take your money real quick but won't rush to help customer at least be satisfied with what we paid for.

When I walked into the store I had an idea about what I wanted, but Ebony was incredibly patient and kind from the start. She took the time to listen, asked good questions, and never once made me feel rushed or pressured. It felt like I was shopping with a really knowledgeable friend who just wanted to help. Thanks to her guidance, I found the perfect bed and exactly what I was hoping for.What I appreciated most was how genuine Ebony was. She clearly cares about people, not just sales.

ERIC WAS GREAT AWESOME KNOWLEDGEABLE!!!!

Erick was super nice and helpful without feeling overwhelmed . 10/10 would go to him again for our next home buy.

Aziz and Margo were very helpful. They answered all of my questions and let me shop with out feeling pressured.

Thank you Keith for making our shopping experience simply a pleasure. Bryant and I are happy with our table and appreciate your help.😊

Great company.

Absolutely Fabulous. They were very helpful finding what I was looking for

Keith, Bryan, and Margo did an outstanding job. Customer service, knowledge of the products, and salesmanship was outstanding.

Ebony was absolutely AMAZING ask for her!!!

Very nice & professional. Helped us with everything....showing the difference between things & a better deal. Highly recommend

Store was wonderful, Keith was very insightful without being forceful. Got a good couch at a good price with great customer care. Will be back

Ebony was wonderful to work with and made my experience so easy and fast! She was insightful with color selections and her knowledge of what everything I needed.

Very helpful and Keith gave excellent customer service

Aziz was great and worked for us to get exactly what we needed.

Super helpful and easy!

Keith “the old guy” is still amazing! Q was so helpful and helped us find what we were looking for! Thank you so much!

They are great!

Great selection of furniture and the sales staff was excellent they were very friendly and knowledgeable overall it was a great experience. Quincy was really great!

Quinsi was REALLY helpful and kind! He helped us save money and pick out furniture that was a right fit for us! We will definitely be back in the near future!

Quinsi was a huge help and a wonderful salesperson. He was kind, attentive and answered all of our questions with a smile. He is a great addition to this Ashley Furniture location!

Keith works hard to inform you on the options of what you can do when make your purchases

Bought a couch with warranty so as told by the sale person” if the couch gets dirty, they will come and clean it up” , this is false. Do not get the warranty the sales person is just trying to get you to spend more money bc my couch did get some stains due to a toddler and the warranty does not cover that. Paid $500 for nothing.

Keith the old guy did a great job.

I recently purchased 3 mattresses and 3 box springs from Ashley in Gastonia and had a great experience. Aziz was the representative who assisted me, and I really appreciated his approach. He introduced himself, pointed out the current sales and promotions, and then gave me space to browse on my own without hovering. When I had questions, he was available, knowledgeable, and helpful. Thanks to his respectful and professional assistance, I was able to make an informed decision and complete my purchase smoothly. Highly recommend working with Aziz!

Keith was amazing! Very helpful, personable and knowledgeable! I would definitely recommend going in to see him.

Keith was great! He helped me out with my new bedroom fully furnished in one trip!!!

My experience with this store was amazing. The customer service that Azic Jackson was at the top. Is amazing personality will bring me back for other purchases.

Upon greeting Ebony was AMAZING! She took her time with us and helped with watching our kid while we browsed the store. 10/10 would recommend her !!!! ALWAYS ASK FOR EBONY!

Eric greeted us when we came in and gave us his name. When we were ready to ask questions and make our selection, he was very professional and knowledgeable of our options. We definitely recommend this store and Eric.

Keith was amazing, very helpful, and down to earth. Thank you!!!

Ask for Keith !!! Great guy !!! helped me and my husband out tonight ! and got us right !

Keith "the old guy" was fantastic. Helped us find everything we need and talked us through all processes and everything. Would 100% come back and purchase from here again!

Keith was great! He was very helpful and will definitely come back

Our experience at this store has been exceptional. Keith went above and beyond to work with us! He met all our needs and wants. His professionalism, and dedication to providing a fabulous customer service experience was greatly appreciated! His manager Garrett was amazing also! Would recommend this store to anyone looking for great furniture and the best customer service!!😁🎉

Dwayne was excellent!!

The salesman, Quinsi, manager and REM Margo were a pleasure to work with. Quinsi was very knowledgeable and attentive. I highly recommend this Ashley’s.

Aziz, Eric and Margo were great! Customer service was exceptional! We shopped around multiple places, and felt right at home here! Thank you guys!

Keith was extremely helpful and has a great sense of humor. He made us feel at ease while we shopped.

Had the opportunity to work with Dwayne. He greeted us with complete enthusiasm. Very thorough on our findings and very detailed on our options. Thank you Dwayne. We are happy with our purchase and will absolutely purchase again.

Dwayne was very friendly and knowledgeable. He immediately stepped in to assist us. He informed us of our options. He is personable and a people person. I highly recommend Dwayne and we will be repeat customers. Quinsi was absolutely amazing also. He was very patient and walked us step by step. He made sure we felt comfortable. I left feeling happy about our purchase. We will be return customers. I’m so happy!

Keith the old guy and Garrett the GM did an excellent job.

Salesman Azziz was fantastic. Margo in billing super professional. Another outstanding purchase at Ashley. Will continue to shop here

Our experience was very good. We were greeted at the door and given all the information we needed to fill comfortable with the purchase we made. Thank You💛

Had a great experience! All of my questions were answered. The checkout was easy. I would definitely purchase again at this showroom.

Keith was my salesman he's very knowledgeable understanding and helped with any and all questions I had very professional!!!

Keith was such a great help at Ashley, thank you so much!

keith is great!

Had a great experience with Margo and Aziz

Duane was awesome! He made it a great experience.

Great experience from introduction to sales!

I had the best experience at the Ashley store in Lowell, NC. Bryan was the salesman that I worked with. He was professional, kind, and excited to help me furnish my new home. He had great ideas that I hadn't thought of and didn't rush me to make a sale. I definitely recommend going to the store to see things in person. I almost bought my furniture online without seeing it first. Once in the store, I realized what I had originally thought I wanted would be way too big for my space. Sadly, the big sectional tik tok told me I needed was not meant to be. Thanks to Bryan, however, I found the perfect furnishings and had a great time shopping and chatting with him and the other employees. Go visit Ashley Furniture in Lowell and ask for Bryan. You won't be disappointed!

Dwayne he is a very kind person, he helped me a lot to buy a sofa at a very good price

Kieth was very friendly and knowledgeable about the merchandise, very quick visit and purchase

Bryan went above and beyond to make my shopping process smooth and stress-free. His professionalism, clear communication, and willingness to help truly set him apart. It's rare to encounter someone so dedicated to providing a positive customer experience. Thank you, Bryan, for your outstanding service. You’ve definitely set the bar high, and your efforts did not go unnoticed!

Eric was very polite, professional, and knowledgeable. Overall very good experience.

Aziz was fantastic and extremely helpful. DMV! My entire experience at the store was unbelievable, and I would go back.

Just. Bought a sofa and love seat , the salesman Keith was awesome!

Quinsi was extremely helpful and knowledgeable. He answered all of our questions and got us in and out!

Quinsi was able to answer all of our questions and help us get the best deal on our new couch!

Me and my girl was out cruising Franklin and decided to stop and just look around. Aziz Jackson met us at the door he was very friendly,helpful and attentive. We now are waiting on our new head and footboard that Aziz helped us set up on Ashley’s payment plan can’t wait !

Aziz was excellent and great help

Great salesperson.wide selection of furniture. Found what I needed and easy financing terms. LOVED IT ALL.

Christian helped me today. He was wonderful! Very patient and helpful.

Thank you Eric Ricono for all your help! Transaction went quickly and smoothly.

Very helpful.

Friendly service!

Aziz and margo were wonderful

Very Friendly

Ebony is awesome!

Eric helped a lot. He made sure everything was price-matched perfectly and got us in and out quickly.

Quick service and Eric answered all of our questions. Would use Ashley in Gastonia again!

Eric was fantastic! Store was busy as it's Memorial Day but he managed to juggle us and other customers with ease. He is very knowledgeable and immediately found answers to questions he didn't know off the top of his head. Scored us a great discount as well! A pleasure to shop here and couldn't recommend it more!

Christian was very helpful getting my family a new dining room set and went above and beyond for us. Great product knowledge and great service. Thanks Christian!

Kevin was excellent. Great experience. Helpful. Quick to assist.

Keith was very attentive and helpful. He made the process of buying simple and quick!

Great and easy service. Christian was knowledgeable and easy to work with. I would recommend this store.

Christian was great and easy to work with and helped my family and I find a sleeper sofa that works for us!

He was Friendly, Efficient, and Extremely Knowledgeable! The Service was Great !!! I will recommend.

Cristian was very helpful, along with Garrett my transition was straightforward. I did however notice two associates looking at me and probably assuming that I would not be purchasing anything and that is why they did not bother assisting me. It’s all good, you should never ever judge a book by its cover, you may miss your blessings. I really hope that there are incentives when associates makes sales, Cristian, and Garrett should receive one.

Amazing customer service, had no issue shopping / browsing. Margo was a great help!!

Dwayne was the greatest

Bryan was phenomenal helping us with our purchase

Bryan Clark did a great job helping with all of our questions. He took plenty of time and we didn’t feel rushed at all. Highly recommend.

Aziz was excellent!!! He was a big help!!! Margo was wonderful as well! Will definitely be back

Christian led me to exactly what we needed. I was in and out in 15 minutes. Will be back.

Christian was extremely helpful and informative, he personalized our experience and maximized our savings. Thank you so much!

Christian was extremely helpful and informative, he personalized our experience and maximized our savings. Thank you so much!

We had a great experience buying from Ebony at Ashley’s! She was professional, friendly and made the whole buying process easy. We are already planning to come back and buy at this store in the future.

Bryan was excellent and made finding our new couch and chair super easy! Thank you for professionalism and help!

The old guy Keith did GREAT! Helped us find the perfect bed!

Had a great experience at Ashley’s! Thank you Aziz for helping me pick a nice , beautiful furniture set!

We had a great experience and received excellent service and today as we picked out our new modular sofa. We’ll surely come back for future furniture needs.

Bryan is awesome! He was very helpful and friendly and has a great sense of humour. A very pleasant experience. And the sales price was budget friendly.

Bryan was FANTASTIC!!

Garrett and Bryon treated us fantastic. We will be back!

Keith the Old guy is amazing Love his energy and a great sells person

We were greeted by Keith with a positive exchange of conversation before the sale started. We were shown around the store and listened to about what we were needing and looking for. The manager was very kind and helped us to seal the decision by offering additional savings. We are excited to have our new couch delivered in a week.

Aziz Jackson was to the point and very smooth helpful . He made purchasing easy

Hey when you go ask for Keith the old guy, he’s amazing! The process of buying furniture is always a hassle but this guy made it absolutely simple. Great choices for great prices too….!

My wife and I were really pleased with the help of Ebony. She greeted us right away at the doors and really knows her stuff. She helped us figure out which King size mattress and 360 recliner was the best choice for us and our price range. She was well spoken and knowledgeable and I highly recommend her! She made the transition from greeting, finding what we wanted, testing it out, pricing it and setting up the delivery process to be brought to our home super smooth. It really was a pleasure to meet her!

Keith (the old guy) was awesome! Very knowledgeable which made finding the right dining set a breeze. Thanks!!!

Awesome experience! Kieth was super helpful throughout the process!

Christian was excellent, I would go back to him with any questions I may have and with other purchases

My salesman was very professional and helpful throughout the process of my sale.

Wonderful experience at the Gastonia NC store with your associate Keith. No high pressure tactic, took time with me and helped make the purchase go smoothly and pleasant.

Keith (the old guy) is awesome!!! They made our mattress shopping experience easy and quick! We were looking for a nectar mattress but unfortunately none were in the store, but Keith showed us several different options and thoroughly explained the pros and cons of each model.

Great experience with Keith helping us find our new living room set. Can’t speak highly enough of our buying experience with him at our local store. Highly recommend!

Christian & Garrett were wonderful and extremely helpful. They were patient and informative and answered all our numerous questions.

Great experience and friendly service! We purchased a new mattress and outdoor furniture. Our salesman, Dwayne, was very knowledgeable about both. Will definitely go back for a future purchases.

Christian was great!! He was very friendly, knowledgeable, and most of all easy to talk to!!! As soon as we walked in he greeted us & asked about our favorite music genre which I thought was a really cool icebreaker! Very professional indeed :) We told him that we were looking for a sectional and we had such good conversation. He didn’t pressure us or try to “sell” us on anything, which I appreciate! He even showed us the structure of how the sectional is made and we talked about his experience in mattresses which he was very informative about and I was thoroughly impressed. We will definitely be back to get the sectional we talked about! And I have to say he’s definitely a 10/10 when it comes to information and salesmanship!

Great sales team, Quinsi is top notch

Love Keith the old guys honesty and how helpful he was

Stopped by the store today and Mr. Keith did a fantastic job!! Very knowledgeable about the products. Great job!!

Dwayne was the best sales rep. Highly recommend him!

Nos atendió súper bien y nos dieron buenos descuentos 👌👌

Everyone is super knowledgeable and friendly !!! Fan of Ashley for as long as I can remember !!

We have furnished 4 homes from this store and always had the best of service. In and out with a new mattress today. Aziz was very knowledgeable and got us in and out fast.

Great experience

Very pleased with the service Christian was very helpful and knowledgeable.

We had a lot of success with Kieth. He was super helpful and we found the perfect piece!

Bryan and Margo were awesome

Christian was very helpful and knowledgeable about all my questions. He helped me find and purchase exactly what I was looking for. I purchased a sectional and large recliner. Christian also was very nice about my 2 year old that was doing her best to not wonder around. I found it nice that Christian asked any suggestions and ideas for entertainment to help parents who come into the store with little ones (like coloring books, toddler area, etc). Items are scheduled to be delivered in a couple of weeks. 5 stars so far! 😁

Had a great shopping experience, haven’t purchased any furniture since 2013. This was my first time shopping at Ashley in Gastonia and Eric was very helpful!

A great store. With good people. Dwayne is the best

Lydia is the best!

Eric was very helpful.

Aziz,Margo and Brian were really helpful kind and knowledgeable best Ashley associates ever

I love Ashley's. The furniture is great and affordable. Ebony was super helpful. She not only helped me stick to my focus point but was able to walk with me and help me pick the items I needed.

Great expertise. We appreciate all Aziz did to help us.

Ebony and Christian were amazing. They are very knowledgeable. These guys really know what they are talking about. No push sales, just knowledge to answer questions and direct the path to what is most useful for me. Thanks to you both!

Quinsi went above and beyond. Very helpful and courteous

Ebony was amazing. She helped my partner and I find the perfect furniture. This was a painless process and it was all because of her!

Went into Ashley today looking for a couch that would fit all the silly people that live in my house (6) and Mr. Quinsi helped us find one that would work great and included features we were looking for. Thank you also to Garrett and Margo for their help as well.

Super nice people! Very helpful, not pushy! Dwayne was awesome!

Went in to get a new couch. Customer service was great. Bryan was very helpful and did amazing.

Aziz Very nice & professional

Great experience with friendly and helpful staff. Eric my sales associate was professional, courteous and informative. I highly recommend this store and Eric

Got a great deal at Ashley today! They were absolutely amazing!! Aziz and Margo helped us out so much! Great work guys …. Keep it up

Keith was very helpful and fantastic to deal with. Super appreciate him helping us !

Christian Sonander was friendly, and extremely knowledgeable. And he helped us out tremendously on a brand new bedroom set. Looking forward to purchasing the living room set soon.

Our sales associate Christian was great in helping us shop for a new bedroom set. He was very friendly and knowledgeable!

My salesperson was professional and he was very knowledgeable about how the process works and I felt like he had some insight into what I needed, Eric will be seeing me again soon. Great guy, reach out to him for your own personal experience

We can’t say enough about our stellar experience with Ashley! Christian, our AMAZING sales associate, spent time with us designing rooms that would reflect our style and we are excited about our new living space. Such a positive experience! I highly recommend this Ashley team for any needs you may have!

Ryan was so friendly with excellent customer service skills. He was very patient listened to my needs and found me what I needed for my new apartment home. Went over all the steps with me about the delivery too. Ashley is blessed to have Ryan as an employee.

Eric Ricono was great to work with! Answered all our questions and never pushy which is a big plus for us. He was very patient while I chose the color I wanted. Never easy for me😂 If you visit the Gastonia store ask for Eric

Keith the old guy and Margo with the pretty blue eyes were a joy to do business with. I recommend this store to everyone.

Christian was fast, friendly, knowledgeable and got us taken care of.

Keith the old guy helped me out with a fast and knowledgeable sale. Thank you Keith.

Great experience! Keith is great!

Christian was amazing! He made the buying expensive easy and was wonderful to work with Definitely will be back! Thank You

Aziz was amazing! Didn’t bug us but was so helpful when we were ready to buy.

Keith in Gastonia was great amd we love our new living room furniture!

Christian was great!

Christian was amazing! 10/10 highly recommended!!

Best sales experience I’ve had to the best of my recollection. Christian was professional, thorough, funny, patient and engaging. Keep up the great work Christian!

We went to Ashley to purchase a dining room table and chairs and worked with Aziz. We had the best experience and would recommend him to anyone shopping for furniture! We will return to him for future furniture shopping as well!

Christian was extremely helpful with our needs. We were in a bind and needed a new recliner. We ended up leaving with a recliner plus love seat. We love Ashley furniture. Thanks Christian for your help.

This location has the best people. Everytime I come here I am welcomed like I am family. I feel like I can take my time and look around without being hit in the face with buying something as soon as I step through the door. I can’t even name just one person who makes this store unlike any one else ! A few I can remember by name are Ebony and Margo. Today I came to the store with a relative of mine is having to put someone in an assisted living home & Right from the start Ebony and Margo were both helpful and so friendly & made the hard yet hopeful process easy and professional! Good job the ladies in Gastonia ! Will definitely refer people to you !

Beautiful experience great customer service as well

From the moment we walked in till we left, our experience was absolutely amazing with Ebony! She was very knowledgeable on every item we had questions on and helped us pick out the best night stands and dresser for our new house. 10/10 recommend going there and asking for Ebony!!

Tonia is amazing. She was extremely patient and helpful. She made our experience very enjoyable. See her when you stop by the Gastonia store.

Dwayne was a huge help!

Keith was very exceptional in helping me and my fiancee find the best item meant for our new home. We really appreciate him for the great customer service provided to us. Whenever you are looking in Ashley's, please ask for Keith

Keith was great he helped us find our new dining table! Very informative! Thanks Keith!!

Dwayne h. Was super helpful and friendly helped me get the financing I needed.

Had a wonderful experience for my first time shopping at an Ashley’s store and having your customer service rep, Aziz, help with all my questions. I usually do not like shopping for furniture in a store, as I feel reps tend to follow you and make themselves known at everything you look at. Aziz kept his distance, but when I needed him, he was right there to assist. It was a wonderful experience. Hoping to enjoy all the furniture that was purchased at your store for many years to come.

Very knowledgeable and not pushy.

Lydia was so kind and helpful to us picking out our new sectional. 5 stars!

Christian, was such a a pleasure to work with. Very personal and concederate.

Christian was a great help and very personable. Really good time. Will be back.

Lydia was very patient and knowledgeable.

Reggie was very helpful. He made the purchase process very smooth and took his time explaining everything.

Reggie greeted us at the door. He was kind and patient. He explained the entire process for us to be able to understand. He let us take our time looking around. He made the process very smooth!

Aziz Jackson was super helpful and great to work with. We did not feel pressured in anyway and left purchasing our new sofa, loveseat, and TV console. Will definitely recommend him to others!

William was amazing at helping us pick out our new bedroom set for our new home! A family usually takes hours picking but with his help, he was able to pin point our needs and explained everything with heavy detail. His level of patience is extraordinary and also very professional.

Thank you William Duarte! Very very helpful and we will be back soon :)

Thank you William Duarte for all your help! We will definitely be back!

Sales person William Duarte was excellent to work with on purchasing my recliner. He explained all that I needed to know and made everything comfortable. Thank you!

Lydia was efficient and awesome!

Jay was wonderful and super knowledgeable. I furnished my entire home with him. I will NEVER shop at another store or use another associate. Ashely has a really nice selection and Jay made a very extensive process, seamless.

Great experience buying a new sofa with Christian and Ebony at Ashley Homestore in Gastonia.

Jay was fantastic! He was professional, friendly & helpful!

Purchased a bedroom set! Great Prices! Excellent customer service shoutout to the manager Bonnie and Sales Rep Tonia! I’ll be back for sure!

Lydia was very knowledgeable, professional, and well versed on the financing venders Ashley uses. She got me approved for my purchase in less than 30 minutes. I was in and out in no time. She explained my contract in simple terms so I understood the terms and conditions I was agreeing to. A1 sales experience, all 5 stars ⭐️ for Lydia Whitelaw!

William was excellent ! No pressure , well knowledgable! He’s an asset to Ashley Homestore! Give him a raise !

My Wife and I visited the Gastonia location with specific furniture in mind. Eric with Ashley was very knowledgeable and engaging but he did not saturate us with options or “deals!” Eric pointed out the different areas in store and set back as we browsed. Any question that we had was handled promptly with due haste and professionalism. After selecting the items that we wanted, Eric broke down the different finance options available with explanations. My wife and I will definitely be sending anyone looking for furniture or home decor directly to Ashley and specifically to see As he made the whole experience very smooth!

Was greeted and not hassled found what I wanted and was out the door !!!!

Lydia was good service and she was very calm,helpful,patient and kind.

It was our great honor and pleasure to have meet Uncle Ricky Williams who helped us with a not so random purchase and we could not be happier with our selection dining room table and 🪑 chairs, money well spent. I highly recommend anyone in the University City and beyond to ask for him personally. He was fantastic from minute one. Thanks again for making our purchase experience painless and remarkable!

William greeted us right away. Help us with our purchase got us in and out. You got yourself a great employee.

Juan was awesome and his managers as well! Repeat customer we love Ashley!

Worked with William at Ashley furniture. He was super accommodating, worked with me on getting a sofa for my new apartment. As a guy living on my own I wanted guidance and he provided that. The couches here are all nice and great prices from budget friendly to more high quality. Really happy with my purchase. Big thanks to William!

William was a great salesman today and helped me and my family find our new furniture for our home

Thanks to William he helped us make a final selection purchase and helped us with a deal! Thank you William!

I genuinely had a great experience & found our new couch & our salesman the old guy (Keith) was one of a kind he helped us & explained everything throughly & demonstrating by jumping on the couch as well 😂. I genuinely recommend coming here & get THE OLD GUY to help he will give you the best experience & help you find the best furniture thank youuu Ashleys !!

No pressure shopping for furniture at Ashley Furniture. Salesman Dewayne was also very knowledgeable and was able to answer all our questions. Very satisfied with our purchase and the service we received.

Aziz was of great help to me and my wife. Had an excellent experience. Allowed us to take our time. Thank you!

Quinsi was very helpful and accommodated me and my disability. They answered all of my questions and were very friendly, and helped me around to each piece I was curious about. The most friendly person in the store by far (though the others were friendly too, they did a great deal for me. ) Thank you :)

Enbey was extremely helpful. Great customer service

I was warmly greeted as soon as I entered the store, and the level of customer service was exceptional. I want to thank Christian and his team for their kindness and respect while I took my time deciding on a purchase. I highly recommend this store – 10/10!

ASK FOR TONIA!!! She’s the greatest there! Wonderful customer service! She’s all about helping the customer & their specific needs!

It was a great experience. Immediate offer to assist. Understood my needs and we were finished in less than 30 minutes.

I have yet to hear about my order and I have been without a couch for 2 months now. The order has not even been processed and they just keep moving the pick up date out further and further. 100% unacceptable and if I knew this is how it was going to be, I would have went somewhere else. Go somewhere else, that cares about customer service.

Christian was AMAZING with the Tempurpedic Mattress! Definitely recommend!!

I loved working with Christian! He made my purchase very easy! He was very helpful with my decision making. The customer service I received from him and Bonnie was excellent! They both were very knowledgeable with everything!

Ms . Dennis was very knowledgeable and listened to what I was looking for . Showed different styles and prices .

Tonia was great - friendly and left us to walk around as we pleased.

Nice people , Keith was very polite and knowledgeable and answered all our questions and concerns. The only thing I would kid me to see the company change is the stepping on the products for a sales presentation.

I had an amazing experience at Ashley Furniture, thanks to Aziz! He was incredibly helpful, patient, and knowledgeable, making my shopping experience smooth and enjoyable. He took the time to understand my needs, offered great recommendations, and ensured I found exactly what I was looking for. His professionalism and friendly attitude truly set him apart. If you’re looking for top-notch customer service, I highly recommend asking for Aziz!

Kensley met all our expectations, she was extremely helpful and met all our expectations

Stephanie was great. She answered all of our questions. She gave us detailed information on the items we asked about. Her friendly nature was very refreshing. I will be recommending anyone that asks to go see her.

No pressure to buy on recent visit. Sales associate was very knowledgeable on furniture and answered all our questions. He went above my expectations. Would recommend Ashley’s!

Great experience help was there when needed. No hassle to purchase

We buy all our furniture there! Great folks extremely knowledgeable and friendly without being pushy.

It was wonderful thank you guys

Aziz is awesome. He didn’t hover, let us look around, and followed up when we were ready. Highly recommend working with him. We are very excited about our new furniture.

Keith was our salesman and he was fantastic , well versed in all aspects of our selection. We are so excited and Ashley has been our go to for over 10 years now. Thanks Keith

Go see Quinsi! My wife and I purchased 2 ottomans for the same model extra large chairs we have. We told him what we wanted and he took care of us in a short time. This is the 2nd purchase and we are really happy with the purchase.

Tonia was so kind and a HUGE help with all of her knowledge and suggestions. I appreciate her so much for making my experience less intimidating!

Good quality for the price, and they have a good selection! I hate shopping because I’m so indecisive, but Tonia was super friendly and attentive (and patient lol) while helping me find exactly what I need! Best shopping experience I’ve had in a while!

I had a wonderful experience here and it was all thanks to Tonia! She was incredibly helpful, guiding me through the store and helping me find exactly what I needed. Amazing service and a fantastic selection!

I came into the store the other day looking for a new mattress and new entertainment center, I was greeted and helped by Tonia. She was putting things together I never would have thought. Even though I didn’t purchase anything that day she was very helpful and SUPER sweet. I will be back to make my purchase with her.

I am writing to express my sincere appreciation for the exceptional service I received from Tonia at the Lowell Ashley HomeFurniture store. From the moment I walked in, Tonia greeted me with a warm smile and immediately made me feel welcome. She patiently listened to my needs and preferences, offering valuable insights and suggestions without any pressure. Tonia was incredibly knowledgeable about the products, explaining the different materials, features, and warranties in concise manner. She went above and beyond to ensure I found the perfect pieces for my home, even assisting me with exploring different financing options and delivery schedules. Tonia's professionalism, friendliness, and dedication to customer satisfaction were truly impressive. I highly recommend Tonia to anyone visiting this location. Her outstanding service made my shopping experience enjoyable and stress-free.

Such a good friendly environment the customer service was amazing couldn’t ask for a better experience thanks Tonia for helping me with everything and for answering all of my questions.

Had the pleasure of working with Tonia. She had no issue helping me find exactly what I was looking for. Their furniture is absolutely beautiful. Whole experience 10/10. I will be back for any needs further on.

I had an amazing experience at Ashley Furniture store thanks to Tonia! She was incredibly knowledgeable, patient, and attentive to my needs. Tonia helped me find the perfect furniture pieces for my home and made the whole process smooth and enjoyable. Her excellent customer service truly stands out, and I highly recommend asking for her if you’re shopping here!

Tonia is absolutely amazing! Definitely recommend working with her any day of the week.

I recently had a fantastic experience at Ashley's Furniture, thanks to a wonderful saleswoman named Tonia. From the moment I walked in, Tonia greeted me warmly and took the time to understand exactly what I was looking for. She showed me several options that fit my style and budget perfectly. Tonia's expertise and friendly demeanor made the whole process smooth and enjoyable. I left the store with a strong urge that I need a new couch.Highly recommend Tonia for anyone that stops by.

Tonia is always extremely helpful and insightful I highly reccomend working with her!

Came in to browse for some nice grey/white rustic furniture, and a lovely young woman named Tonia tended to me. Very good eye for what fits in a space, matched my shelves to night stands and a dresser, and gave me an amazing idea for tying it together with some nice wall decor! She will definitely be hearing from me next week.

I came in looking for some ways to spice up my living room and Tonia was so helpful! She made me feel so welcome and helped me find everything I didn’t even know I was looking for! She’s a ✨stellar✨ employee!

I came in “just browsing” and left without furniture just yet, but met Tonia and now have a serious case of furniture envy. She’s hilarious, knows her stuff, and somehow convinced me my entire living room is a crime against humanity. Didn’t buy anything this time, but I’ll be back—with better taste and probably a truck.

Tonia at Ashley’s Furniture is amazing! From the moment I walked in, she made me feel welcome and valued, like an old friend. She listened to what I needed, offered thoughtful suggestions, and was incredibly patient throughout. Her warmth, expertise, and attention to detail turned furniture shopping into an enjoyable experience. If you want exceptional service and genuine care, Tonia is the person to see!

I came in and work with Tonia she was beyond amazing and very knowledgeable and nice. I would definitely be sending my family and friends to come over and see her. She’s a great asset to this team

Stephanie Burke was a great help at getting us a new bed. She was super friendly and helpful! Great worker

Stephanie Burke was extremely helpful with helping us select a sectional for our living room. After having a very bad experience at a different furniture company. Didn’t pressure us in any way. She went above and beyond to help!

Great experience at this store. Be sure to ask for Dwayne!

We purchased a bed and box springs. Our sales associate Aziz was wonderful, Knowledgeable and helpful. I would have given a 5 star review except the store's computer system wasn't working well enough to print me a "paid in full receipt" and I left the store with a transaction detail showing that I owed $770.00, when it had been paid in full and there was a zero balance. I was assured the office manager would email me a paid in full receipt which I have yet to receive. My bank confirmed the purchase at Ashley, but I still expect a paid receipt from the store. Otherwise, how would I file a warranty claim (which was also purchased and paid in full) in case of an issue. I will give it another day or so before I start to complain. Janet Ratchford

Kayla was fantastic, she helped us select the perfect furniture for our new home!

Had trouble trying to find the right layout for my new apartment and gave up playing the Marketplace game. Came into Ashely and met Ebony. I was absolutely blown away with her suggestions, product knowledge, and extremely fun demeanor! We were able to nail down the right sleeper sofa and even some counter stools. Ebony lifted a lot of stress off my shoulders lining me up with the right furniture/protections and evening adjusting delivery to my hectic schedule for extra peace of my mind. Definitely enjoyed the effortless shopping process and highly recommend giving Ebony a visit if you’re in need of something new.

The young man that work with me was very pleasant, professional and very personal. I truly enjoyed the experience and I will be coming again .Thank you so much Ashley home store , for having such Pleasant employees.

When walked in Keith was very friendly, took us to what we asked to look at let us take our time looking and gave us time and space, very nice and friendly

Lots of empty promises. Bait and switch on delivery. Will schedule you in the store then delay over and over once you’ve purchased. Also received damaged materials. Poor logistics management. Still in the battle with customer service about the damaged materials delivered. “Everything is under warranty” diamond care package. Still waiting on pierces of a set, been 2 months. No mention of delay during sale.

Friendly staff, no pressure sales. Clean, well laid out store.

I recently purchased a home and was excited to buy new furniture. As soon as my mom and I walked into Ashley Furniture, we were warmly greeted by Quinsi. He was absolutely amazing! He guided us through the showroom with great attention to our needs and preferences. He even took the time to help my mom test mattresses until she found the perfect one! Quinsi’s knowledge and helpfulness made it easy for us to make decisions about living room furniture, bedroom sets, office desks—essentially everything we needed to furnish our home. The entire staff was friendly and welcoming, but I have to give a special shoutout to Quinsi for going above and beyond! I’ll share a picture once my home is fully transformed with my new purchases from Ashley Furniture. A very satisfied customer!

Sales staff was very friendly and knowledgeable. I was in and out less than an hour, and my furniture will be delivered on 8 January.

Easiest furniture shopping experience ever. My salesman,Keith, was wonderful and informative in helping me through the process.

While I typically shop for furniture at locally owned furniture stores, I have searched for living room furniture for months with no luck. My husband and I decided to see what Ashley’s had to offer and were able to find our DREAM couch!! We are so thankful for Stephanie and her dedication with finding exactly what we were looking for. She went above and beyond for us, was super personable, and helped us stay in our price range (which was our biggest hesitation from the beginning)! We will definitely be returning customers because of her!!

Keith the old guy!! Good service thanks!

Stephanie was great! She was very patient and helpful.

Stephanie was great!

Ebony our Sales Rep was very attentive to our needs for our new home, she made us feel very comfortable.😃👍🏽

Tremendous job Dwayne!

Great experience in buying a mattress & frame! Ask for Ebony when you visit!!

Aziz Jackson was fantastic, he was very helpful and knowledgeable of everything. We walked away very happy and can’t wait to enjoy our new couch!!

Great sales men Respectable easy to work with.

From the moment I entered they made sure I was informed and had no questions about anything… Q McKnight was outstanding… I will definitely use Ashley’s and recommend this place for the easiest enjoyable no hassle experience.

Stephanie did awesome and saved us so much money thank you!!

Ashleys has very nice Service and very nice furniture

Very helpful with choosing furniture and extremely efficient.Good experience

We came in to the store to look at sofas for our tv room, and instead purchased a mattress (which we also needed)and adjustable frame. Our salesperson - Quinsi - was extremely knowledgeable and very helpful (and patient) about the different options in selecting a mattress that was best for our needs. We look forward to returning to purchase the recliner sofa.

Keith “the old guy” was awesome and made our experience enjoyable!

Keith, “the old man”, was super helpful to my parents and myself as we shopped. He was personable and knowledgeable.

I went in and was greeted by Stephanie. She directed me to a couch I was looking for from the website and suggested a better one. Stephanie was great and I appreciate her assistance in getting me in and out quickly. I look forward to getting my new couch!

Excellent customer service!! Quinsi and Dwayne took excellent care of me !! I appreciate their help in making furniture shopping a pleasant experience!

Dwayne Holland was fantastic to work with.

This is my second time purchasing within a few months from Ashley‘s Store in Gastonia. Stephanie has helped me both times and I absolutely love how helpful and professional she is. If you need furniture, go see her!

Stephanie did an excellent job!!! Great service.

Stephanie was great, super friendly and knowledgeable. Excited about our new sofa!!

Great help from Keith !

Keith did a great job helping me find a great living room suit!

My visit at the Ashley Furniture store was so much mote then expected. Ebony provided Excellent customer service! She understood my need and budget and was never pushy which I truly appreciated! I will definitely go back to see Ebony

Good experience. Quinsi was very helpful and knowledgeable.

Stephanie was great to work with and went the extra mile to help our teenager choose her furniture set

Love my new couches!

Keith old guy was excellent

Keith was phenomenal. Didn’t feel pressured. Process was easy. 10/10 highly recommended

Amazing customer service! We were actually about to make a mistake and Ebony saved us! Everyone was super nice and helpful!

Thank you Keith the old guy. World class customer service.

Keith was an excellent sales person, very nice, and highly recommend for customers. I had a great experience and will be back ! Also great quality furniture and mattresses.

Keith the old guy did a fantastic job.

Stephanie was great!

Thanks Eric!! We really appreciate your help and expertise in getting our new furniture!!!!

We thought our sales rep was great. However, the discounts promised were not accurate. We were told we'd receive a 25% discount on ALL items purchased if we used the 0% financing option and made a donation to St. Jude. Fantastic deal, right? After reviewing our paperwork the following morning the math was NOT adding up to what we were promised. Our sectional had a discount of 20.5%, not 25%. The TV stand was quoted at 1,000 plus 25% off =750. We were charged 1,267.96 for a floor model. The delivery date we agreed on was Nov 30th. However, our paperwork stated Dec 7th. The shipping fee was 350.00. Online it states 229. I called the following afternoon (11/17) and spoke with a manager. I was told I would receive a call back once our invoice was reviewed. I have yet to receive any kind of follow-up. I should not have to review every single charge on 5,000 transaction to ensure we received the prices quoted. The lack of transparency is deplorable. It's easy to see why Ashley agreed to settle a class action lawsuit alleging false reference pricing in 2022.

Excellent. Great personality and not pushing Aziz Jackson is the best salesman 👌

Eric was extremely helpful and patient helping us to pick out the perfect sectional! I love the fact Ashley's supports St. Jude.

Stephanie Burke assisted us in finding the perfect table for our home! She was delightful and super professional, would completely recommend!

Stephanie Burke was wonderful, great help. Definitely recommend to anyone!

Super knowledgeable, very polite. Would definitely recommend Quinsi!

Dwayne was a consummate professional. He knew the store, tailored it to our needs, and went above and beyond to close the deal. We left with more than we expected at a more than reasonable price.

Keith is the man!!!!!

Aziz is so awesome he definitely went above and beyond for me and my family today he made sure that I made the best choice for us

Keith was very helpful for me and my wife buying our couch!

Excellent service from Eric Ricono

Thank you Keith! We really appreciate all of your honesty and hard work! Would highly recommend!

Thank you to Ashley’s furniture, friendly staff and our wonderful salesman Keith, Who gave us excellent customer service and helped us with all of our questions. Thank you again Keith.!!!

Went in to look for new living room furniture. Had some ideas of what we wanted but didn’t know exactly. Stephanie helped us and gave recommendations. She was phenomenal, I highly recommend. 10 out of 10

Keith was amazing, he listened to us and stayed in our price range, we actually were able to even get a little extra than we expected. Loved his personality.

We had an incredible experience with Stephanie and Bonnie. They both were super helpful and allowed us to move items around to make sure we liked everything together.

Aziz Jackson did a wonderful job helping us get a new bed. We went in, he showed us what we were looking for, got us hooked up with no time at all.

Very personal and friendly!

James was very helpful in seeing about my needs. I will definitely be sending people his way.

We went to look at a big boy bed. Keith gave us the space to shop, but was ready to help us when we were ready. He was super helpful and knowledgeable. His customer service was on point, and I really appreciate Keith making our shopping experience easy.

Great service

Tried it out at the store, my husband and I both like the features and the feel. Stephanie was great, she was knowledgeable and not pushy.