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Ashley Store | Gastonia, NC 28056
Ashley Store
Store hours
Open today: 12:00 PM - 06:00 PM
About Ashley
The Ashley Store in Gastonia, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Gastonia, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Keith old guy was excellent
Keith was phenomenal. Didn’t feel pressured. Process was easy. 10/10 highly recommended
Amazing customer service! We were actually about to make a mistake and Ebony saved us! Everyone was super nice and helpful!
Thank you Keith the old guy. World class customer service.
Keith was an excellent sales person, very nice, and highly recommend for customers. I had a great experience and will be back ! Also great quality furniture and mattresses.
Keith the old guy did a fantastic job.
Stephanie was great!
Thanks Eric!! We really appreciate your help and expertise in getting our new furniture!!!!
We thought our sales rep was great. However, the discounts promised were not accurate. We were told we'd receive a 25% discount on ALL items purchased if we used the 0% financing option and made a donation to St. Jude. Fantastic deal, right? After reviewing our paperwork the following morning the math was NOT adding up to what we were promised. Our sectional had a discount of 20.5%, not 25%. The TV stand was quoted at 1,000 plus 25% off =750. We were charged 1,267.96 for a floor model. The delivery date we agreed on was Nov 30th. However, our paperwork stated Dec 7th. The shipping fee was 350.00. Online it states 229. I called the following afternoon (11/17) and spoke with a manager. I was told I would receive a call back once our invoice was reviewed. I have yet to receive any kind of follow-up. I should not have to review every single charge on 5,000 transaction to ensure we received the prices quoted. The lack of transparency is deplorable. It's easy to see why Ashley agreed to settle a class action lawsuit alleging false reference pricing in 2022.
Excellent. Great personality and not pushing Aziz Jackson is the best salesman 👌
Eric was extremely helpful and patient helping us to pick out the perfect sectional! I love the fact Ashley's supports St. Jude.
Stephanie Burke assisted us in finding the perfect table for our home! She was delightful and super professional, would completely recommend!
Stephanie Burke was wonderful, great help. Definitely recommend to anyone!
Super knowledgeable, very polite. Would definitely recommend Quinsi!
Dwayne was a consummate professional. He knew the store, tailored it to our needs, and went above and beyond to close the deal. We left with more than we expected at a more than reasonable price.
Had a good experience at this location Aziz Jackson helped me out . See him
Keith is the man!!!!!
Aziz is so awesome he definitely went above and beyond for me and my family today he made sure that I made the best choice for us
Keith was very helpful for me and my wife buying our couch!
Excellent service from Eric Ricono
Thank you Keith! We really appreciate all of your honesty and hard work! Would highly recommend!
Thank you to Ashley’s furniture, friendly staff and our wonderful salesman Keith, Who gave us excellent customer service and helped us with all of our questions. Thank you again Keith.!!!
Went in to look for new living room furniture. Had some ideas of what we wanted but didn’t know exactly. Stephanie helped us and gave recommendations. She was phenomenal, I highly recommend. 10 out of 10
Keith was amazing, he listened to us and stayed in our price range, we actually were able to even get a little extra than we expected. Loved his personality.
We had an incredible experience with Stephanie and Bonnie. They both were super helpful and allowed us to move items around to make sure we liked everything together.
Aziz Jackson did a wonderful job helping us get a new bed. We went in, he showed us what we were looking for, got us hooked up with no time at all.
Very personal and friendly!
James was very helpful in seeing about my needs. I will definitely be sending people his way.
We went to look at a big boy bed. Keith gave us the space to shop, but was ready to help us when we were ready. He was super helpful and knowledgeable. His customer service was on point, and I really appreciate Keith making our shopping experience easy.
Great service
Tried it out at the store, my husband and I both like the features and the feel. Stephanie was great, she was knowledgeable and not pushy.
Keith is an amazing sale person! We came weeks ago to look and came back to look today. He wasn’t pushy at all. He shows us the true quality of the furniture. We left again to go somewhere else and ended buying couches from Keith! Amazing customer service!!
Quincy was fabulous! Was a great help in choosing stuff and wasn’t a “pushy” sales person. Would come back to see him if we needed more furniture.
Keith was an excellent sales rep. Will definitely come back and purchase from Ashely
Aziz did an excellent job at helping us finding a new sectional for our new place! We went to multiple furniture stores but Ashley’s Gastonia really caught our eye. Aziz was very down to earth, professional and VERY articulate when it came to answering any questions we had! He breaks things down very well if you’re unsure. He’s the man to go to at this Ashley’s location if you are looking for assistance but overall staff is very friendly, inviting, so they’re all great to work with! Highly recommend! Will be returning in the future!
I had the best experience at Ashley's Furniture Store in Gastonia, NC. Stephanie Burke, my expert sales manager was very knowledgeable and listened to what I was wanting. I was looking to buy a new sofa and love seat. I initially was just looking and was going to get a few estimates/options from other furniture stores before I made a decision. Stephanie took her time and took me throughout the store to view all my options. She stayed with me and explained each piece to me. She gave me her undivided attention. She wrote the sale up and got me such a good deal that I went ahead and purchased the furniture. I could not have asked for a better experience. I'll definitely be back when I need more furniture. Thank you Stephanie for excellent customer service!
Sales person was very helpful and kind
My bedroom set is from Ashley Furniture, now my living room furniture is from Ashley. Dwayne is my new bestie. Not only did he assist me with my purchase but his professionalism, customer service and all around genuine guy care was outstanding. If you haven’t been to the Ashley store in Gastonia to see Dwayne, you are missing out on meeting a great guy and best deals ever. I will be back for sure.
Keith was an amazing Salesman and just a great human!! So thankful to purchase my living and bedroom furniture with him. I highly recommend Gastonia Ashley Furniture and ask for Keith! He was patient, knowledgeable, and honest. It took me two trips to decide my purchase and I waited for Keith to be working again to return for my purchases!
Great service, Thank you Mr Dwayne!!
Dewayne was very polite and very helpful in purchasing our new furniture.
Believe it or not, we stopped into Ashley Furniture to buy new family room seating right after Hurricane Helene. Quinsi was our salesman and was very knowledgeable about everything. Helped work through the financing to avoid certain fees and even managed to maximize the discounts applied. Highly recommend this location and especially Quinsi.
Staph was awesome!
Steph was awesome!
The store manager was great and her assistant! Very satisfied with the customer service I received and I’m very pleased with my purchase. Thanks Stephanie & Eric for all your help
We had the pleasure of working with Stephanie at the Gastonia location. Stephanie was super friendly and knowledgeable. We appreciated that she took the time we needed to make a good decision. We will definitely go back and see Stephanie again!!
Great service and wonderful sales and truthfulness
Stef did great 👍
Steph did so awesome I loved the help and service she provided
Keith was great! Knowledgeable about products, friendly, attentive but gave us space to explore the store. Encouraged us to try things out. Ask for Keith!!! You will be glad you did!!
Keith was extremely pleasant and helpful.
Aziz Jackson was helpful throughout the entire process.
We worked with Aziz, he was super nice and helpful! Ashley's beat Rooms to Go giving us a better deal on our bedroom suit. Thanks so much for the great service!
Keith “the old guy” was great! So helpful and kind. Helped us find exactly what we were looking for!
I just tried to purchase the SAME Couch from the SAME Ashley Store at the SAME Non-sale price and they refused to honor Their own price. I will not be going back .
Great customer service was excellent. Worked well with my price range. Highly recommend mr. Jackson
Mr. Jackson was absolutely amazing. He was very patient and understanding highly recommend going here.
Aziz Jackson was so good. Thank you for your service. I will be back
Aziz Jackson was phenomenal. Thank you for your service
Sales person was knowledgeable and helpful during this process. Thanks Aziz Jackson.
Great customer service. Great price matching. Excellent communication. We are return customers. Stephanie and Eric in the Gastonia NC store are awesome to work with.
I loved Stephanie. She really helped us a great deal without being pushy. Great sales person.
Keith the old guy was the best!! So helpful and friendly!
Dwayne was great and helped us with finding the best deals!
Keith was excellent and was able to answer all of our questions!
I brought my father in law in to purchase a new recliner and sofa. We were greeted Aziz Jackson and shown each option that we were asked to see. He was very knowledgeable of the products and patient. Thank you for making this such a great buying experience.
Thank you Stephanie for your help! Always ready to assist in our furniture needs.
Stephanie Burke provided outstanding support and professionalism throughout our furniture purchase process. She exceeded our expectations and we would confidently recommend her to others.
Keith the old guy is the man!!!! Come see him!
Keith was so helpful!!
Keith was very helpful around the store!
Aziz Jackson was awesome. I came in today looking for a dining room set & he helped me to find the best deal for my budget. If you're in need of anything, come and talk to Aziz!
Had an awesome experience shopping for a recliner sectional! Keith was very knowledgeable and answered all my questions. Highly recommend!
Keith the old guy was awesome!!! Very welcoming and knowledgeable!!! Greasy customer service!!!
Awesome place great customer service! Quinsi is the best!!!!
Dwayne was fantastic and extremely helpful!
Great service and very helpful with our purchase
Steph did great.
Steph did amazing! 👍🏼
Steph
I had a great experience at the Store. Dwayne Holland was an excellent sales representative and was very informative and helpful. If you every go to the Ashley Furniture in Gastonia, ask for Dwayne
Dwayne was very helpful and continued to check on me while I roamed the store.
Keith is the best. Ask for him. He knows his products. Thanks Keith.
Keith is very professional and extremely helpful with what we were looking for. We originally came to look for 6 chairs for our table. With Keith's help, we bought 6 new chairs for our formal dining room and a casual dining set. We are extremely happy with the purchase.
Thank you to Keith and Dianne for helping me with the buying process for our new couches. You were both so kind and extremely helpful.
Excellent! I really like shopping at Ashley Furniture, and Aziz was a great help. Thank you so much, Ariz!👏🏽 May God Bless You!💙🙏🏽💙
Keith did a great job.
Keith was great to work with and did a great job helping us with our furniture deal! Quite and efficient to handle everything.
Aziz was great and amazing thank you
I had a fantastic experience at Ashley Furniture, thanks to Quinsi! From the moment I walked in, Quinsi's professionalism and friendliness were evident. He was incredibly knowledgeable about the products and helped me find exactly what I was looking for, all while making the process enjoyable and stress-free. Quinsi's attention to detail and dedication to customer satisfaction truly set them apart. I highly recommend visiting Ashley Furniture and asking for Quinsi for a top-notch shopping experience!
Great experience in and out with exactly what we wanted.
Eric was very helpful and knowledgeable. He made the process painless.
Great customer service!! Dwayne was awesome!!
Stephanie went above and beyond to help me get my TD Bank account sorted out. If not for her attention to detail and dedication to excellence I would have left there without furniture.
The sales person was wonderful., nice, professional. Couch is cheap, creeks. Pull out sofa is not anything I would want to or ask anyone else to sleep on. Mattress is thin.
I called earlier that day and Keith picked up the phone so I told him exactly what dining room set I was looking to purchase. He told me it was on the floor for me to see. I told him I would be there at 2. He met me at the door and took me to the table. He had requested enough information from our phone call and text to have all the paperwork ready. I was in and out having purchased my set in less than an hour. Now waiting three weeks for the delivery. Thank you Keith for your diligence on this sell.
Stephanie is great! She is attentive and gives great advice! I been happy with every one of my purchases
Furniture shopping.....yuck! BUT. Keith at Ashley Furniture in Gastonia was a gem to work with. No pressure. Gave us space. Answered questions. Made the experience tolerable. You're shopping this location ask for Keith!
Dwayne was a rock star. Very knowledgeable and helpful and patient.
Keith was great, very helpful and explained the financial process very well.
Keith at Ashley Furniture was very helpful & friendly. I knew exactly what i wanted which made the process easier as well. Highly recommend!
Had to add some pieces from an earlier order. Keith helped me find what I needed and set up the delivered. Confirmed the pieces I needed were correct.
Keith was great!! The best thing about our purchase was that Keith left us alone. There was NO pressure to make a purchase. Once we decided what we wanted Keith walked us through a seem less process to finalize our purchase!!
Keith was excellent in helping us decide on a new sectional his knowledge in the products are amazing
Dwayne was very friendly and pointed me in the right decision! A purchase was made in less than 30 minutes.
Worked with us and very helpful. Thank you Dwayne!
Eric Ricono was great to work with, he gave us the space and time we needed to make our decision about the purchase. I appreciate all the leg work he put in following us around the show room when we were checking dimensions for our new furniture. He worked diligently to find us all the discounts that were available. I highly recommend Eric to everyone!
Keith was great! Came in to browse and left with a mattress. Thank you!
Keith was very helpful. Came in to just look but with the deals and stuff . Why not. Made a new friend here.
Keith and Dwayne were outstanding and very accommodated to my needs. I was sold on their knowledge and patient. Because of their amazing customer service, I will definitely travel back to this store in Gastonia, NC for any future purchases.
Good experience working with Aziz jackson we will return
Dwayne helped us find everything we needed
Was very comfortable with Keith. He is very knowledgeable with sales and can be very convincing. He is very confident and personable.
Went to the Ashley store today in Gastonia and Keith took care of us from the moment we got in until we came out later with an entire living room suit. Highly recommend you going to see Keith, he was honest and great to work with.
Keith was amazing! Go see him!
I was greeted with a smile and very professionally. Dwayne Holland delivered exceptional customer service and answered all my questions. Thank you.
I had a very nice shopping experience Thanks to Keith Henderson. He showed me what I wanted to see and let me make my choices. We been shopping at this location for many years. Thanks to the GM also. Thanks everyone. Until next time. Rocky
Keith was absolutely amazing! Explained everything so well and helped us find the perfect living room set for our new home. Thank you so much for the outstanding experience! We will be back to Ashley’s.
I recently had the pleasure of working with Dwayne while purchasing a couch, and I couldn't be more satisfied with the experience. From the moment we walked into the store, Dwayne's expertise and friendly demeanor made the process smooth and enjoyable. He took the time to understand our needs, offered insightful recommendations, and was incredibly patient as we made our decision. His professionalism and genuine care for ensuring we found the perfect couch truly stood out. Thanks to Dwayne, we ended up with a fantastic piece of furniture that we absolutely love. Highly recommend his services to anyone in the market for new furniture!
Thank you Keith for great service at Ashley Furniture in Gastonia.
Great customer service from Keith really helped me out alot.
Keith was very helpful from the start. Let me shop on my own and find him when I was ready. No pressure, awesome experience.
Keith was a wonderfully super helpful great job
Aziz was very helpful in helping me find what I was looking for. He was kind and had patience with me. I definitely recommend this location. Showcase had many nice living room sets.
Stephanie did a fantastic job and was very helpful with our furniture selection. She explained everything thoroughly and walked us through every part of the process with the utmost care, patience, and professionalism. Much much appreciated.
The guy that greeted us, was very friendly and helpful.
Great service and helpful l
Amazing experience!
The sales associate, Stephanie Burke was very patient and very detailed in helping me with my purchase. I will and I have recommended Ashley Store,
Keith n Kay are a duo in hard work!
Keith was amazing and gave great advice. He was not pushy and knew his stuff. Answered all our questions and even had some good jokes and TV show suggestions. He rocks!
Eric Ricono is the best salesman ever!! Very helpful, not a pushy salesman, moved coffee tables around for so I could match them to couch!!! He is amazing!! Ask for Eric!!!
Keith was a great salesman. Very professionally and knowledgeable. I will purchase more from Keith and Ashley's in the future.
Keith was super helpful and got us a great deal we couldn’t refuse. Found exactly what we needed. Keith was knowledgeable about products and services.
Great fast service definitely recommend
Wonderful Experience!!! Aziz and Dianne was very helpful with our purchase today.
Aziz was very knowledgeable and patient. He was extremely friendly and professional. He made the experience of shopping for new furniture so so easy! Thank you so much Aziz!!
Keith was great to work with let us look around without hoovering over us.
Had a great experience working with Rebee today. She found a discontinued item for me and was very sweet and helpful. Thank you Rebee for the great experience.
Worked with Dwayne and he made the process so easy. He took the time to make sure I found the perfect couch!!!
Stephanie was the best sales lady I have ever worked with,she was very patient and knowledgeable of all merchandise.I will always ask for her upon returning.
Quinsi and Stephanie are amazing!!
Quinsi was a pleasure to work with from the door. He was able to find exactly what I was looking for and made furniture shopping tolerable.
Dwayne was both very professional and very helpful. He made buying new furniture a breeze
Keith, He has excellent service!!!! I recommend him!
Keith did awesome job.
Eric R. was an absolute blessing to work with. Found what we wanted in another store, and he was able to help configure the sectional couch many times to make sure it was going to be appropriate for my daughter's new house via numerous text messages and phone calls. Looking forward to meeting in person and ordering the rest of the items she needs from Eric! Thank you for your patience and professionalism with our furniture purchase.
Dwayne - was very helpful with helping us make a quick and easy decision on our new sofa. Thank you
Eric and Kay were amazing! Helped me from beginning to end and made the process so easy! I had my 4 year old with me and they were great with him too! Highly recommend this store! Superb customer service!
Steph did an amazing job helping us find a sofa that would work for us!
Keith did an excellent job helping me find the furniture I needed for my new house at a great value. Thanks Keith and team!
Quinsi was extremely helpful and listened to what I wanted
Thanks Dwayne! We appreciate how well you worked with us, made our whole experience wonderful and easy. BINGO !
Excellent encounter with Dwayne. He really did all he could to get this deal for us. Highly recommend
Aziz and Dianne, Dwayne were awesome
I had a wonderful experience with Ashley Furniture. Aziz, at the Gastonia store, was very attentive and helpful in answering questions. He was very professional and very friendly. I enjoyed my time in your store, and am excited to get my new furniture!
Keith was wondering
Aziz Jackson did an excellent job. Very thoughtful and professional.
Aziz Jackson is top notch! He was kind, knowledgeable, and helpful in assisting my 80 year old mother find the perfect chair! Thank you so much! Miss Verna thanks you!
Dwayne was exceptionally helpful and very knowledgeable about this product I’m super excited!!! Nothing but great things to say about this purchase.
Keith did an outstanding job understanding our needs and purchase objectives. We were extremely impressed with his attention to detail and customer service.
Dwayne was great helping us pick out a mattress
Stephanie B was great! We told her what we wanted and she worked with us to make it happen.
Love our experience, we picked out two beautiful leather couches...we haven't received them yet...the only thin thing I think was outrageous was the delivery charges and then you taxed that also...you need to work on those charges...its ridiculous...
We had a great experience with Ashley Furniture Store, and Aziz Jackson our sales representative did a fantastic job. Thank you for great service!
Came in for second time to check out mattresses...Dwayne greeted me. He allowed me time by myself to try out mattresses. Then he checked.to see if I had questions. We discussed differences , he explained everything.in language I could follow. Dwayne was courteous and friendly throughout the process of my purchasing the mattress I chose. Dwayne was in the Marines and I thanked him for his service . It was a pleasure to do business with him! I would recommend Dwayne to anyone going to Ashley Furniture.
Stephanie was awesome!!
Mr. Keith demonstrated exceptional expertise and knowledge of the collections. He provided invaluable assistance, ensuring a seamless and productive experience. 5 Stars!
Great experience and our sales expert was amazing!
Dwayne was awesome!! Left us alone till we needed help and then was very thorough and efficient to help us save money
Only because you can't give a zero. There were 2 people sitting at the entrance when we arrived. One playing on his phone who never looked up and the other who said "just look around" when we said we wanted to look at dining room suits. Once we started looking he got up and walked by like he was watching to make sure we didn't steal anything. Never said another word.
10/10 service Aziz was awesome with helping us find a couch
Great deal nice salesman keith Very professional nice guys who brought out my mattress did a great job
Aziz and Dwayne were very helpful!
Zack is a gem! I knew what I wanted but he gave me some other options that were great. He answered all my questions to my satisfaction. He went over and beyond!
The moment we stepped into the store, Keith was on top of game. We told him what we wanted and he directed us to it. We appreciate his work ethic.
Dwayne was so awesome helping us perfect
Keith was amazing! We were in and out in no time.
Keith helped us find a great loveseat for a new living room!
Dwayne was such a great help!! He assisted me with no problem and helped me save some money!! He's the best!!
Truly one of the most pleasant “furniture” buying experiences I’ve had in a long time! I never once felt pressured, from the moment I walked into their location to the moment I completed the purchase!
Our salesman, Eric R., was very informative and professional. He walked us through the sale to make sure we understood their buying process.
Eric Riconic was very helpful and he actually sold us a very nice living room suite. I would recommend him to anyone that is looking for furniture and great customer service.
Stephanie was wonderful in helping us find exactly what we needed for our home! She went above and beyond for us. Highly recommend asking for her!
Keith is AMAZING!! He was very helpful and funny as well!
Eric ricono Great communication and attention
Keith was awesome
Thank you Aziz and Matt. Always the best experience shopping at Ashley!
Thanks Stephanie B for the help with my Chair!
Keith was awesome to work with!! I will definitely recommend him to family and friends!!
We were very satisfied with the recliner we purchased. Dwane was awesome and had us in and out quickly.
Aziz made our experience great. Super personable and professional and really helped us get exactly what we wanted. The whole staff was also super kind and helpful, definitely coming back for our next piece of furniture!
Stephanie was very helpful!
Aziz Jackson made our visit pleasant
Kieth did a great job helping us find our new couch!
Stephanie at Ashley furniture in Gastonia was amazing and so knowledgeable about a recent sleeper sofa purchase! Would recommend using her time and time again!
Quick and easy. friendly service. Help save me some money!
Stephanie was extremely helpful!!! Very knowledgeable and efficient.
Stephanie was awesome to work with. Great team effort to complete my sale quickly. I’ll be back!
Steph was awesome! She answered all of my questions and is always so helpful. Thanks to her my family and I are repeat customers!
Thank you Stephanie Burke! Amazing service and so helpful. Really enjoyed my shopping experience.
Five stars for Eric. Very helpful and accommodating.
Really helpful
Steph did great!
Keith was so easy to work with, considering how indecisive I am. He gave great advice and things to consider that I otherwise wouldn’t have thought of. Would work with him again if I ever need more furniture.
Great store, fast purchase, not a lot of crowds free to just shop. Price point to me beat Rooms to Go! We are returning soon for more home furnishings!
Keith was very helpful and catered to our needs as best as possible! Easy transaction would strongly recommend!
Pleasant experience, great Salesman Zach! Highly recommend this location Excited for delivery day!
Aziz Jackson was amazing!
Keith was great!! Will come back for furniture needs!
Keith did an amazing job helping us. He was honest and upfront with us and was so friendly. He was knowledgeable and had our best interest throughout the whole process. Thanks Keith!
Keith from Brooklyn super helpful nice great experience and hospitality all around 10/10
Steph got us amazing deals!! 10/10 recommend!
Dwayne was awesome, in the Gastonia, NC store. Great selection of furniture. Affordable prices!
We moved from out of state a little over a year ago, and basically furnished our entire new house with Ashley furniture. We had an amazing experience with everyone we worked with during our first visit. We came back to purchase an additional item a year later and Keith was beyond helpful. They no longer had the item in their store but they had one at a clearance location. He went above and beyond to call and confirm and offer us assistance with picking it up. Thank you!!!
Keith was amazing at helping us with our purchases. Highly recommend him 😊
Keith was very good at helping me find the best deal that worked for me.
Keith was amazing! Definitely will be returning to the Gastonia location to purchase more furniture!
First time of buying something at this store and it was amazing.
Thank you very much the person who attended us helped us a lot with a very great patience for us of attention the person his name is Keith Henderson Thank you Keith
I purchased a new dining set this morning. Dwayne met me as I entered the store and directed me to the style I was seeking. He was so knowledgeable and helpful. I will definitely go back. PS Ask for Dwayne and you will be as pleased as I was.
We had a wonderful experience. Loved our salesman.
Thanks for you help Dwayne! Very helpful
Great customer service, Stephanie was very knowledgeable and assisted my family and I with all our question.
Super great environment, very friendly, and good service. Dwayne helped us out and got us exactly what we need needed. He even went above and beyond the minimum to suit or needs.
Dwayne was super helpful in finding our furniture for our new house. On top of everything and just very nice. We will definitely be back.
The staff was great and very helpful
Zach W. made our buying experience for our Mom an easy and seamless process. He made it fun and enjoyable. He also had many helpful tips to guide us in the buying process.
Today, May 29th, '24, my wife and daughter visited Ashley's Home store in Gastonia. We were greeted by Stephanie B. who is a store mgr. She was a friendly "no pressure" sales person, which we appreciated. She was very professional and knowledgeable and answered all of our questions. Long story short Stephanie is the reason why we will be back for more purchases. The store is huge with a great selection of furniture. But it's always the people who work in a store that make the biggest difference. Thanks Stephanie!
Great Service and Great Furniture! Ashley’s is our Go to furniture store!
Keith the old guy, did a great job helping us find a dresser for our kids. Would recommend.
Darrel was great. No pressure, knowledgeable, helpful.
Stephanie B was amazing. She was very knowledgeable and found items to fit exactly what we needed. She took plenty of time and we never felt rushed or pressured. Looking forward to working with her again.
First time visiting. I came in for a new bedroom suite and absolutely loved this store! Lots of options. Dwayne H. helped us with everything. He made everything easy and quick!! And answered all of our questions. I will definitely be back!
It all started with Stephanie! She guided us to the perfect outdoor furniture for our backyard! She was extremely knowledgeable and understanding when it came down to finding the furniture that fit our budget. What a great experience and the store was well organized and clean! Our next piece of furniture is coming from Stephanie Burke at Ashley!
Stephanie provided excellent customer service today. She made it an enjoyable stress free experience to buy a new couch. I did not feel pressured, I felt supported in making the best choice for my home. Would return and would recommend working with Stephanie again! Thank you!
Found the best mattress here. Thank you Eric!!
Steph. Was amazing and super helpful. Come see her!
We went in today to just look and get some ideas. Stephanie was very respectful of that and was not pushy at all. Even though she knew we weren’t buying today , she still spent time with us. She answered all our questions and even gave us some wonderful ideas. When we are ready, we will go back to Ashley’s and ask for Stephanie.
Keith worked hard to help us find exactly what I need. He took time to talk with us about the different quality of the furniture we looked at. Great help!
Keith was great, not pushy, very knowledgeable
Excellent customer service. Very friendly and helpful.
My fiancé and I came in looking for a new couch. Keith greeted us at the door and made sure to check on us for our entire visit without being too overbearing and allowing us our time to look alone. We ended up falling in love with a couch that was not even in our initial thought. Keith was extremely helpful with answering our questions and making sure to be transparent with us. We came in the next day and bought the couch. Keith was very helpful throughout the process and transparent about pricing. He was also very personable with us and kind. We will definitely be using Ashley Furniture for all of our future furniture needs! 100% recommend working with Keith!
Keith was an amazing sales associate, who truly helped us find the perfect couch for our new home! Ashley deserves a 5 star rating through and through!
Zach was awesome and very easy to work with. He took the time to make sure I had the lowest price for the furniture I wanted! Gastonia, NC
Stephanie was fantastic and helped me get a terrific deal on my couch! Thank you!
Great experience with Keith
Keith did a great job getting exactly what we needed
Keith was extremely knowledgeable and helpful. Answered all my questions and made sure I was satisfied with my purchase.
You offer outstanding service and fabulous furniture. We found exactly what we needed. And our salesperson was amazing!" Thanks Stephanie Burke‼️🤗
Zack is always amazing!!! He goes above and beyond to make sure we are happy customers
Are salesmen was great Zac was very helpful and knowledgeable was a great experience.
Stephanie was the absolute best. She hooked us up. She took her time and worked with me.
Stephanie provided GREAT customer service!!
This is the second time my husband and I made a purchase from Ashley but the first time we purchased from this location. We had a great experience the first time, but the second time far exceeded our expectations! Stephanie Burke took such great care of us. She was very friendly and helpful. I saw a dresser set online but it wasn't available anymore because it was discontinued, however, she showed me two similar sets. She let me take my time at looking at them and allowed me to ask any questions I needed to. She was also assisting other customers and made sure to check on us every now and again. I ended up making a purchase that same night with her and the process was smooth and easy. I would definitely recommend this location and for everyone to seek her out with their purchase!
Absolutely enjoyed our experience at this Location. Stephanie, the manager answered all our questions helped us with decisions was very patient and knowledgeable. Highly recommend this store for anyone in the area looking to purchase furnishings.
Stephanie was extremely professional, kind a great help to us during this entire process. We are very grateful. We will definitely ask for her every time we visit the Ashley Store
My husband and I went to Ashley’s and the help we got from Zack was excellent he was extremely helpful we were going to conns or rooms to go but with all the beautiful furniture and outstanding service we just bought our bedroom and mattress there . We will definitely get the rest of our furniture there .Thanks Zac ❤️
Thank you for great service Keith. U listened and got me exactly what I came looking for. Awesome job!!!! I really appreciated how the manager Garret L came over and thanked me for my business and asked me if I had any questions or concerns overall u guys made me feel like Ashley’s is my home place instead of just a customer. Thank u all once again
Keith was amazing! Will be buying here again.
Keith, the older gentleman was incredibly easy to work with and enjoyable as well.
My experience at Ashley's store was a good one was shopping for a loveseat. James the representative was very helpful.
Eric was my sales associate. He was helpful and offered great customer service for the furniture I purchased.
Great service. Took the time to show us the store on two different occasions. Very patient, friendly, and professional.
Stephanie was great and such a big help for us getting my grandpa a new lift chair as soon as possible!
Keith did outstanding job.
Stephanie is awesome she helped me with everything
Keith the “old guy” was extremely pleasant and attentive to all of our questions. 10/10 recommend!
Stef was amazing!! Super helpful and knowledgeable and no pressure whatsoever
James Swinson worked with us and made sure we got what we needed. Everyone here was very courteous and helpful. We'll go back if we need more furniture.
Great experience very helpful
Zack has been real helpful. Patiently spent almost an hour helping us select the right item.
Godwin was my salesman and he was wonderful. He was very kind, thoughtful and generous. I would recommend if you are planning on shopping at Ashley furniture in Lowell, Nc to ask for him. * GOD ALWAYS WINS*
Stephanie was amazing! Very knowledgeable and helpful!
I purchased a sofa and chair 14 months ago. I was sold on the diamond care warranty that It would cover anything. My couch ripped at the seam about 2 inches. I thought a claim and I was denied by diamond care. I went back to the furniture store and acted like I was buying new furniture and again they sold me the warranty stating it will cover all rips, tears, including seams. I talked to the manager. He tried to help me as much as he could. Ashley‘s furniture did not help him as well. They did replace the fabric but I was gonna have to get a technician and pay the technician to replace the fabric . That is very poor customer service. I have been a repeat customer for more than 15 years. I will never go back there and I suggest no one ever buy product from them .
I will not be back to Ashley Furniture to purchase furniture ever again. They are not truthful when they sell you their warranty Diamond Care package. My couch ripped at the seams and I was told when I purchased the furniture that such rips would be covered. The claim was denied and it is NOT covered. Be cautious when purchasing any warranty from Ashley. I have been a repeat customer for years; however, due to the false information they provide, I will never purchase from them again.
Keith was super helpful and friendly! Gave us all the options and helped the purchasing experience go quickly and smoothly. Great piece of furniture!
Keith was fantastic. We told him what we wanted and he took us right to the perfect piece.
Great service...so professional..so helpful..so just dern nice..James & Kayla
Keith our consultant was great, was very helpful and helped us with new Porter items
I wanted an item that was no longer on the showroom floor. I had the SKU number and Eric found that Ashley still carried the item so i was able to.order it. Very pleasant transaction. The store in Gastonia NC was a bit harf to find.
James S was awesome. He did a great job for us and did a great job representing Ashley furniture!
Stopped in at the Ashley Home Store in Gastonia, and had little time on my hands, but knew exactly what I wanted. I was helped by Eric Ricono, and he was very efficient at helping me order what I wanted, and get me on my way. Thanks, Eric for a job well done!
Stephanie Burke was our home furnishings consultant, and she did the BEST job ever!!! Stephanie made sure we had all the information for the sectional sofa that we purchased. Stephanie is AWESOME!!! We will be back to purchase from her again.
Good and fast service
Stephanie was super helpful in picking out the best furniture options and financing.
Quick and easy. Good service fast delivery.
Very helpful sales associate- Keith
Keith was awesome! Very knowledgeable of product.
Keith took great care of us. We got an amazing deal on a clearanced bed.
Keith did an amazing job of taking care of us!! Ask for him by name!
Loved my experience today at Ashley Homestore and I actually appreciate the help and patience that Mr. Keith had with me. He was very helpful by helping with my decision, very respectful with my choices. Thank you Mr. Keith
Great experience with Godwin and Kayla. Thank you, Roy Andersen.
Keith was very patient with me in making my decision and great walkthrough of my options that fit my budget!
Keith "the old guy" was very patient and accommodating. Great person to do business with.
Kayla was absolutely amazing and a wonderful and huge help today!
Stephanie at the Gastonia location was amazing. She did a great job getting a great deal on all the furniture we choose and power spending. Very friendly and relatable. Thanks Stephanie.
stephanie was great and very helpful!
We had the best experience at Ashley Furniture in Gastonia. Working with Keith was great! He was super helpful and let us take all the time we needed to find what was right for us!!
Great customer service Keith
My experience was so great there. The salesman that helped me was amazing, wonderful attitude, great help and answered all my questions. I recommend them to everyone
EDITED> When we came in to look at furniture, they promised we can get 25% off anything in store not already discounted. And at the end they said if we donated for st.Jude, we get additional 5% off. We noticed we got home on paperwork, they only gave us 20% off, and not 30%. Thats over $1600 they swindled from us! Keith Henderson was Fabulous salesman. He knew a lot about the different styles of couches and loveseats. He was very helpful and picked out furniture for our New home.
Eric, salesman, was readily available to show selection. His level of expertise and customer service was phenomenal. We knew exactly what we wanted and he made the transaction swift and easy. I would recommend anyone to visit this location. Friendly and welcoming staff
Keith did fantastic, you did us wrong. They said we had 30% off our purchases after reading receipt we found out that it was on 20% charging us more. That is $1600 more stay away!
Dwayne helped me out great! Not pushy and listened to my concerns and gave great feedback for options! Can't wait till my new stuff gets delivered, thank you !
Godwin was very helpful in helping us find our purchase
James was great!
Keith the old guy and Garrett the young guy was phenomenal with helping us find all of our furniture pieces. They made sure we got everything we needed. Also, didn’t want to let us leave empty handed. These guys were awesome. I recommend these guys for anything y’all need. Thank You, Ashely Furniture
They delivered my product on time even earlier than originally expected. It took me some time to find the instructions, but I finally found them. The item I purchased was more difficult to put together than specified in the directions. It is nice and heavy duty and seems to be built to last when I finally finish putting it together.
Stephanie did great!
Zach is so very helpful!! Very nice and made everything easy for us! 👍👍👍
Good customer service and good buying experience.
I am not happy with my sofa. Called the store and they told me that I couldn’t return it. It makes a Squeaking noise every time I sit down on it.
Keith provides excellent service. Was patient and friendly and he addressed all my questions. Went out of way to help with all my options. 100% quality service given.
If you need furniture DO NOT go to Ashley Furniture- They will not cover anything with their warranty, even when purchase they said they would cover everything! After a week going back and forth with every person telling you something different.
Keith did a wonderful job, quick and professional!
Very helpful! Will shop there again
If you need furniture DO NOT go to Ashley Furniture- They will not cover anything with their warranty, even though they tell you when you purchase they will cover everything! After a week going back and forth with every person telling you something different.
James was a great help!
The representatives were very kind, interesting in helping me get what I wanted and looked out for my needs. It was the best shopping experience I’ve ever had
Stephanie Burke was excellent in helping us find what we wanted!
Dwayne was extremely helpful and knowledgeable! He was very thorough with explaining all of the services and products. He is definitely a pleasure to do business with for your home.
Stephanie was great to work with. Always a smile on her face and answers with every question I had. Very knowledgeable and patient. Not a pushy salesperson that is eager to make the sale.
Excellent customer service... very attentive and helpful.
Steph was very helpful and knowledgeable, she helped us buy a sectional that is perfect for our living room
Eric made our furniture shopping experience so easy & seamless!!
Stephanie did a great job!
Godwin was great, greeted us promptly and was very knowledgeable.
Stephanie was amazing to work with!! We will be back again to have her help us continue to furnish our new house!!
Dwayne was very helpful. He answered my questions. I appreciated his assistance.
I threw the kitchen sink at Dwayne, and he handled it all with great service. He listens to your concerns and works hard for his commission. Highly recommend
I have been wanting to get a new couch. I looked on the web for the best furniture store & Ashley was one of the top stores to buy furniture from. I called and spoke with a gentleman,his name was Eric. He was very informative, and from reading the web, that was one of the things to look for when buying furniture. Eric invited me to come in and look around so when I got to Ashley's, I asked for Eric. When I looked up reviews on Google, someone was saying how Eric was very good, so that was also why I asked for him. When I finally went to the Ashley Furniture store in Gastonia, NC. I walked in and was in awe! This store was amazing. I wanted everything. The store was huge. The furniture was beautiful. Every piece was nicely decorated and inviting! Eric showed me some couches in my price range. He said for me to look around, and he'd keep an eye on me in case I needed him. He didn't pressure me in any way. I decided on an alloy sectional & a table with 4 chairs & bench. Eric wanted to make sure both items would fit in my apartment, so he gave me his tape measure and wrote the deminsions for both. I feel other furniture stores would just tell me they'll fit to get a sale. Eric wanted to make sure before I signed the papers that what I wanted would fit. After I got back to Ashley Furniture, I wasn't sure, so for now, I am getting the sectional. Eric told me about the Diamond Care Plus, and if anything went wrong with my purchase w/in 5 years, they would replace the purchase. I usually don't get warranties, but the Diamond Care Plus was a no-brainer! Eric explained everything to me, so I signed the paperwork. I'm excited to get my new sectional. I was very pleased with the service I got at Ashley Furniture and Eric's help. If you are looking for a place to buy furniture, stop in at Ashley Furniture. You'll be happy you did. Thank you, Eric, for your exceptional service. Jackie
We had Eric Ricono and he was fabulous very nice and explained everything! And got us a good rate!
Great experience! Thank you!
Eric was very friendly and professional and helped me find the perfect chair
Great service with friendly service. Will be back.
Keith was friendly, thorough and made the process easy!
Keith made it happen, I was there as a spectator and it was a great experience. I will come back for myself.
Zach is always so helpful in all my furniture needs! He has been my go to for the past 4 yrs for all my furniture needs! Makes it an easy & flawless process!
Great experience
Stephanie worked with us to help make the purchase possible and pleasant!
Great quality people and prices!!
Profesional !!! very nice service
Eric was so professional, fast and on point. As soon as we came into the store he greeted my family and I and offered us help. He was able to help us make a decision with a nice sectional and kitchen table. We were a bit confused about which table and couch to choose but he helped us pick the most comfortable one, Thank you Eric!
Dwayne Holland was great. He was very attentive and answered all of our questions!
Ashley Homestore in Gastonia, NC is a well organized, helpful and customer friendly business. I have purchased from this location more than once and every time they exceed my expectations when it comes to customer service. Thank you to the Manager and Godwin for making us feel valued.
Came in to Ashleys store just to look and see what would we qualify for ....we had the best experience James went above and beyond to get us exactly what we came for ...we are so very happy with James I would totally recomend him he is our go to for anything we need .. Thanks again James .YOU ROCK
Told me I could pick up my bed frame the same weekend as it was purchased. After taking my money they informed me that it would actually take two weeks before I would be able to pick it up. Currently figuring out how to get my money back, but their refund procedure is purposefully obtuse and outdated. Incompetent employees and company.
Thank you Stephanie B. For being so helpful and informative! Great service!
Dwayne was absolutely amazing and so helpful! He was fast and gave us what we wanted for an AMAZING price! He was patient even though my boyfriend was a pain! I’m happy he helped us buy our couches for our new house! He was funny and gave us a great experience! I definitely recommend asking for him when you walk in!
The whole experience was amazing! Godwin was patient and understanding about my budget as a teacher. We found the right recliner for me. His kindness was what cinched the sale for me. Thank you Godwin I will definitely see you again for any of my furniture needs in the future.
Salesman James was very nice and helpful with explaining the current promotions and knowledge of the products we did look at. I’d buy from here again.
The old guy Keith did a great job!
Easy and quick service!
Stephanie did an amazing job helping us today.
We had a great experience today. Dwayne was terrific, and so patient! We came back 3 times before we finally got it figured out. In the end, he helped us pick out exactly what we wanted.
James was fantastic help in picking out a sofa for our game room! Knowledgeable, kind, and helpful. Thank you!
Sales person Stephanie took me right to what I wanted. She got it. I got a good deal I think and she was very pleasant delivery is this Friday that’ll make a big difference if it’s on time.
Stephanie Burke was very helpful!
We bought a living room suite from the Gastonia location. James made it super easy and was very informative. James was so pleasant to work with and made our experience so great, we would definitely recommend him and Ashley in Gastonia to our friends and family.
We had a great experience the girl that helped us was very helpful. I think she was one of the managers
Great place to shop for your home furnishings! Dwayne Holland made my shopping experience easy and hassle free! The entire team was kind and offered great customer service!
Stephanie is a dream!!! Helped us make all of the right choices !! Will definitely be back!
Stephanie was a rockstar! Very helpful and knowledgeable. I would not have purchased if not for her. Ask for Stephanie!
Wonderful experience. We were in and out within 30 minutes. Eric Ricono greeted us at the door, asked how he could be of service, and knew exactly where to take us. Gave us the best options and offered ideas. After we made our decision, he processed us out. Talk about a VIP experience!
Stephanie Burke was an excellent salesperson.
Stephanie Burke was a wonderful salesperson.
Update to my Review - Just last month I bought 4 pieces from this store. They happily price-matched at that time. Now I'm being told they don't price match against discount furniture warehouses. Even after they had already done this for me - Shady at best.Insult to injury: piece I'm trying to buy is DISCONTINUED (but in inventory) and Manager claims he will not price match because it's below his cost. Question - if it's below your cost, how are the discount dealers selling it cheaper, including Amazon ?NOTE: Manager said he's going to have my review removed from Google.
Zack was an amazing help with selecting my furniture. Great selection ,great deals, great product!
Ask for Zack he made the whole experience a great time and even pushed me around the whole store as I am disabled and needed to purchase a lot of furniture
Stephanie was the absolute best! Highly recommend you ask for her when coming to the store!!
Keith is my new best friend!! Beers on me when he is around
Steph was great to work with! Got me in an out in no time with a quick delivery date!!
Steph helped answer all my questions! Will be coming back for all furniture !!
Salesman Eric Ricono was so polite! Very thorough tru the sales explained every details i asked for
Salesperson Eric Ricono is awesome! He listened to me and had great suggestions for my new couch.
Great experience, Eric was awesome!!
Great customer service from Dwayne!! He helped us get a great deal on a new comfy couch!! Hoorah!! #semperfi
Great experience we got what we wanted!
We went in during the start of the Presidents Day sale. Stephanie helped me understand how to take my vision of a U Shaped symmetrical sectional, and make it work with our small space. Thank you for your patience and professional input!
Great Customer Service from Dwayne Holland!
Came in to just look around for some ideas and was greeter by Eric. What a treat! He was knowledgeable, kind, and gave us our space to look around. We weren't able to make final decisions today but we will definitely be coming back to finalize with Eric!
Stephanie Burke was very helpful and show us different chairs. She was friendly and kind!!
Zach was great to help us decide what we needed. Can’t wait to get the new addition into our home!
Stephanie , help me and wife get the couch of our dreams most definitely coming to purchase more from her .
Stephanie did an amazing job helping me and my husband find the best couch and side tables!! thank you so much!!
Good customer service while in the store to purchase couches but the couches arrived damaged and I've had to call several time to get them repaired. I've been waiting almost a month now and the couch still has not been fixed.
Fantastic service by Keith! 5 stars.
The most professional place’s that I have shopped in NC and I am from NYC. Thanks 🙏 Keith for great customer service. Family atmosphere ❤️❤️❤️❤️❤️❤️❤️
Great customer care from Stephanie!!
Zack was amazing! He listened, was attentive, showed us everything we asked for. Great service!
Very poor customer service they promise a delivery date and then do not honor it. I have had several purchases from them and it is the same every time. I will not buy anything else from them. They lie when they say they have it in stock. Stay away from them.
Went in the store looking for a sofa we had seen on line, after walking around the store by ourselves a few minutes couldn't find what we were looking for and then met up with salesperson named Keith and he took us to the sofa.After sitting on it and checking it out we new this is what we wanted.Since we found it on line Keith gave us the online price and just had to pay for delivery which wasn't to bad of a price with setup and taking all boxing back with them after delivery.Overall good experience.
They were very friendly. Eric was very helpful. Wish prices could be a little lower, but the quality was a little better than other places.
I'm not happy with my experience at all . The store ups the sticker price high then negotiates down to actual price . I was over charge on a mattress but 300 dollars and a lift top coffee table bt 25 dollars. A 999.99 5 year warranty plan added on I don't want and going to cancel .
Zach Whisnant was amazing to work with, friendly, funny and knowledgeable. He was very thorough in helping us pick a wonderful mattress. We did not plan to buy anything today but came out happy with our purchase regardless.
Zach whisnant was awesome to work with.
Zack was amazing!
Steph was great and super helpful. The GM worked with us on price. Will definitely come back for our next furniture needs.
Great service! Great deals! Zach was our salesman and he was very welcoming and helpful with our purchase. We'll definitely come back to this location. Thanks Zach!
Diane was some help in store where I purchased a table. Thou she had no computer experience and needed help from assistant. As a customer ,salesperson did not listen carefully. I gave corrected address in store during purchase. And still on call from delivery it was still wrong in address. Had to call store for the 4th time to correct. And Diane canceled my delivery thou my request was 19th from 9 to ......so that I could not be at my home at 8:00 am. Received another delivery call on the 19th was canceled by salesperson. And was scheduled for 23rd. That I did not request. Had to call warehouse to get my delivery address corrected for the fourth time and due to the 19th was canceled on a day I took off work now was moved to the 27. I have now been without a table for 3 weeks. I recommend Diane get more traing and listen and double check if in computer before finalizing. This has been a very bad customer service with this lady. Thou the warehouse was very great full to make sure the address and changed the date for delivery cause salesperson canceled my only work day off to get it done. What a wasted day. Thanks Diane will not be referred by me.
James was great handling my purchase
Eric Ricono was great! He was thorough and efficient! We can’t wait to relax on our new Furniture!
Diane was extremely helpful and pleasant to talk with. No high pressure to biy. I did buy a chair
My experience was great. Stephanie was patient and had a great attitude. I was not rushed and was not pressured into purchasing something. She answered all my questions and helped me with making my decision.
Keith is Friendly and straight up. Good conversational person. Will purchase from again In future
I LOVE MY ASHLEY HOME STORE! It was my extreme pleasure to meet the wonderful knowledgeable sales team here at this location. I went in to this store in December after searching multiple stores online including Wayfair, Value City, Rooms to Go, Babcock, and Big Lots that carries a large selection of ASHLEY furniture. I was so pleased to meet Mr Zack Whisnant my Sales person and one of the Managers who was so patient working with me helping me check the ASHLEY site . I had my choices narrowed down to two different options as I needed something durable, functional yet great looking. He gave me an amazing deal on top of the already low Sale price including delivery and my sofa will be here in 3 days! I am so excited as I did my homework and checked Customer reviews on my Beautiful new " coffee" faux Suede sofa. The delivery team has already sent me a confirmation text to verify my address and will contact me to let me know what time window they will be here. They will assemble my sofa at no extra charge. My entire experience with ASHLEY has been above and beyond including the professional staff who answered the phone and all my questions. This showroom is beautiful bright and clean and well laid out making it easy to navigate. I am so pleased I decided to go with the Right Coice and plan on coming back to complete my home furnishing needs. If your looking for Quality well made furniture at a great price with Outstanding Customer service ASHLEY on Franklin is the place to go!
Duane was an amazing representative of Customer Service. He was kind and helpful. Didn’t try to push anything on us. He was very patient as we took our time to find what suited us best.
Fantastic salesman !!! He took the time to help us customize the couch we wanted and definitely made it easy to buy furniture.
Great saleperson!! Keith the old guy did great. Knew what we were looking for. Thanks
This is my 2nd time purchasing furniture from Ashley's and both times the process was easy. Stephanie Burke was a pleasure to work with! Excited to get my new furniture soon.
The store was great but the loveseat I bought needs repairs. One side lower than the other and the other side is separated from the console. Had to wait till January to see if it can even be fixed. It should be replaced. Buy something brand new and it needs repairs right off the bat.
I have gone to several Ashley Furniture stores and other furniture stores. Some had nice help, some not so nice, even Ashley in Pineville, NC. When I met Eric Ricono at Ashley Furniture Gastonia, NC, who went above and beyond being very nice and helpful. If you decide to go to Ashley Furniture in Gastonia, NC. I would suggest you ask for him. I would give him 10 stars if I could.
hands-down, one of the worst experiences I've ever had in my life. My husband and I went to Ashley furniture in Gastonia so we could get an adjustable base bed and some furniture for my daughter's bedroom. He wanted to surprise me with the adjustable base that massages because I was having surgery the following week. It was breast surgery and I needed to be able to sit up in an upright position while sleeping and recovering. The manager and the rep were nice at that point, so I can't say we had a problem with them. When it came time to deliver the furniture The items for my daughter's bedroom were perfect. Unfortunately they brought the wrong base to the house for us. The delivery people refused to take it back so we're pretty much stuck with it. OK fine whatever, we contacted Customer Service, and The store we were told that we would get the correct base. This was back in September. we have called many times with no calls back we have went down the store we've been promised still got nothing finally a couple days ago we were informed via text that there would be an exchange of the equipment today. My husband took off work. We were prepared the delivery people come here they were told that they would be picking stuff up but not dropping stuff off . so we are again stuck in the same situation still don't have the correct stuff. Still can't get anybody on the phone promised we get a phone call back 2 1/2 hours later. Still don't have a call back. I don't know what to do with this. ***Update: we finally got the correct stuff after a couple of months***
Stephanie was incredibly helpful and kind helping us with our purchase! She went above and beyond showing us the different types of mattresses and was very patient with us as we picked out the perfect one.
Stephanie was amazing great to work with
Very polite and very knowledgeable. Would recommend to anyone.
Stephanie was awesome! Bought a new couch the same day we visited with her help. Both me and my husband were so happy!
Keith, our sales person, was not only professional and knowledgeable, he was personable and patient. He sincerely felt family. Great person to work with!
Eric was very helpful in showing me items and matching the price of what I saw online.
If I could give a zero I would. We placed an order on Sunday night but realized when we got home that the furniture would not work out. Went back the next day and asked for the order to be cancelled. Same consultant. She assured us that she would cancel the order. We had placed a $3,000.00 down payment on a credit card. 6 days later - no credit. Called Ashley Corporate office and was told the order was never cancelled. Reviewed the contract closer when we arrived home and found about $400.00 in up-charges plus a delivery fee of $600. For two twin mattresses, foundation, two chairs and an ottoman. Those same items were less on Amazon and had free delivery. Very disappointed
Keith was an excellent customer representative. I called about a week prior to coming into the store. He remembered our conversations and went straight to what I was looking for. He was patient and kind and I appreciate the level he brung to the table.
Thanks for the assistance Keith, he made sure we were well taken care of
James was an AWESOME salesman. He introduced himself, asked what we were looking for, showed us the area of the store to look in and left us alone to browse. He checked in periodically and answered our questions. When we found what we wanted, he seamlessly navigated the entire process and honored the price I had found online. Highly recommend you go see James at Ashley! BTW, we are replacing Ashley furniture that we have had for over 12 years. Very happy with their product.
Wonderful and so pleasant to work with! Stephanie Burke you are professional and an asset to the Ashley Furniture in Gastonia Store.
I enjoyed shopping at Ashley. Stephanie Burke was my Sales Associate, and she was amazing! I cannot say enough good about her. She was very patient and understanding. I have health issues, and she didn’t try to rush me. I haven’t received my items yet, but they are making delivery and the whole process a very good experience.
James was a very good salesman, no pressure and answered all questions professionally
We couldn’t be happier with our experience at Ashley’s today. Keith was very friendly and a great help in finding a new recliner.
Anna and Kayla are great 👍🏾
No pressure sales from Zach W. He was the best worked out fair deal no hassle. He really wants to sell furniture and I am very pleased. Thank you!!
Stephanie Burke was totally AWESOME! Will definitely use her again for our future home good needs!
A great shopping experience with Godwin!
Love the sales person thank you so much
I recommend Keith as he is a great sales leader along with being fun to shop with! I have been a customer here for several years because of the sales people and their service. Thank you Keith!
Diane was fantastic. Very helpful and professional! Made the buying experience very pleasent
Very cool friendly outgoing and very personable.
James was a pleasure to work with, he was very professional! We highly recommend James at the Gaston store.
miss steph did a great job
Steph did a great job!
Godwin handles everything with the utmost professionalism and he is so friendly and helpful. We always go to him when shopping at Ashley Furniture.
Great
Dewayne is amazing! We came in with a plan and he made it happen. Highly recommend Dewayne and Ashley’s furniture!!
Keith made the whole process of finding and purchasing the perfect dual reclining loveseat quick and painless! Thank you, Greg and Lisa
I purchased a power recliner for my mother and Keith Henderson helped me find the right one and went above and beyond to help me.I couldn’t be happier with the service I received!
Great experience today with Keith! He helped us find the perfect sectional and made the experience enjoyable. We’ll be back!
Stephanie was so helpful! Super knowledgeable and not pushy at all- she genuinely wanted us to help find the perfect pieces for our needs and budgets!
Dianne really made me feel confident in the purchase that I made. She was sincere in answering all my questions. Thanks Dianne.....
Keith Henderson was such a pleasure to work with! He made my fiancé and I’s experience of our 1st big purchase together the best it could’ve been. He wasn’t a pushy salesman and took genuine interest in us as people. Thanks for everything Keith! -Anna & Brendan
Zack made our furniture buying experience a dream!!!
Beautiful furniture, very nice employees, my salesman Mr. Nsiaya was so patient with me, trust me I'm pretty difficult 😊
Godwin was great. Knowledgeable and courteous. I will shop there again.
We had an idea of what we wanted for seating in out tv room. Godwin was great in helping us turn the idea into reality. I'm not a shopper but this was fun, and quick! I'd recommend Ashley Store to my friends.
Dianne was a great help!
Diane was wonderful when I was in the store to purchase a table and chairs for my daughter!
Dwayne helped us so much!!
It was the best experience and the best sales person's Keith HendersonThey made sure I was happy no pressure.great welcome walking in.Thanks guys.Im sure I'm going to love my sectional
We picked out the Bovarian sectional because it is the perfect color and soft yet durable fabric. Stephanie Burke helped me and my fiancé pick out the perfect sectional. She was so helpful answering our questions without being too pushy.
Stephanie made this purchasing venture pretty simple and stress free. She was very informative and patient with us… it took several trips in to actually “seal the deal”. We will definitely make future purchases with Ashley Furniture, and hopefully will have the opportunity to work with Stephanie again.
Typical Ashley furniture store.
Thanks Stephanie! Great work, thanks for being so knowledgeable and for all your help
Stephanie Burke was great.
Dwayne was amazing! I would use him again!
Sales associates were very helpful and spent quite a bit of time with me figuring out exactly what I needed and getting me set up with a delivery. I have no real issues with either of the associates I worked with. They were both helpful and polite. The only thing that was an issue was that I specifically checked with them to make sure they would haul away old furniture that was being replaced. They assured me that was a part of delivery. The delivery showed up promptly on time but I was informed by the delivery personnel that would have been an extra charge that was not included in my order. I spoke to customer service on the phone and was informed there was nothing they could do so now I'm stuck with old furniture and I'm not thrilled. I doubt I'll use Ashley again. I am disabled and not able to carry heavy furniture down the stairs nor do I have a truck to haul it in so I will have to pay someone else to do it. Disappointing
Keith was great! Super nice guy, took his time with us, and was honest and up front. He helped us find the best furniture that would meet our needs. If you need some new furniture, come see him!
Excellent service!
Stephanie provided great service!
Purchased a couch here in October 2022. The gentlemen assisting me started to run my credit for the store card before asking how I had planned to pay for the couch, as I was planning to pay cash. They insisted that it would be better for me to get their card, and assured me that I wouldn’t have any interest the first 12 months. By this time I was just ready to leave, as my husband and I had been there for a while considering several different couches, so I did as they suggested. Upon leaving the store, I found the exact couch on the Ashley website for $200 less than they were charging in store. It took me several phone calls to the manager to have the price matched. One year later, the “no interest for 12 months” was actually deferred interest. Very shady business practices in this place, I would use extreme caution purchasing anything in this store, and for SURE check the website’s pricing.
A1 service + supper competitive prices
Zack was super helpful when my wife and I were searching for a new bed set. I wouldn’t go anywhere else to buy a mattress!
Very friendly service fro Stephanie who was also very knowledgeable about their products.
I visited this store with my daughter in late afternoon on Black Friday. We are in the market for a dining table and chairs because our 14 year old table nearly collapsed on me that morning. We walked around the store for 20 minutes and were not once even greeted, much less assisted. We saw employees sitting on couches talking with other people, maybe other customers. I totally understand needing to stay with your current customers but surely someone could’ve at least checked in with us, said hello, explained that someone would be able to help us or answer questions soon…
Best customer relations and service! Will recommend any day!
Stephanie Burke the Ashley store consultant was extremely helpful and patient! She knew the products and gave details about what was available!
We had a great experience with Keith our sales person and he gave us good service and great deals. Highly Recommend him.
Great experience. Stephanie was not pushy when we did our first look or when we came again for a final purchase. I will shop there again.
Highly recommend Keith! Great experience
I really appreciate Stephanie’s help today. She was courteous and quick to provide exactly what I needed. I didn’t feel any pressure and I walked out feeling great about my experience. Can’t wait for my purchase to arrive!
This store has a great variety of options. I came with my parents to shop for their new home furniture and we were able to purchase everything we needed for all rooms. Ebony is best and was able to get us good deals on all the pieces purchased. She provided exceptional customer service and made us feel like family.
Stephanie Burke was wonderful to work with and very patient and thorough going over all options.
I did my shopping online and went into the store to sign paperwork. Josh was wonderful both on the phone and in person. He made the process seem so easy.
Stephanie B is the best salesperson ever! Very knowledgeable, personable and friendly. I will definitely buy from her and the Gastonia location again!
Very good service
Mitch and Diane were awesome ! Gave us all the info we needed and helped get the best price possible
Diane joseph did an awesome job with helping me find a mattress. She greeted us at the door, was the most helpful person I ran into today on finding a mattress. Thank you
Am extremely frustrated and upset to the point that we will never step foot in a Ashley store again. Back in May of 2023 we purchased a floor model in perfect condition. We still purchased the diamond plan just in case as we wanted to be covered if it started to have issues. William Millikan sold us the pieces and said the warranty plan would cover everything even if it was a floor model. $350 for the plan. In less than 4 months all of our pieces started to fall apart. I called diamond care and was told they would not cover anything. That the peeling and cracking of our furniture was not covered under the plan. Called and spoke with service for Ashley since it was under a year figured we could manufacture warranty it. Nope. Again because it’s a floor model they won’t cover anything. Instead what they offered us was 10% of our purchase in a store credit. That is a bandaid for our $2500 purchase. The $250 wouldn’t even cover a rug through Ashley. Manager won’t even refund my $350 for the plan but willing to offer 10% of the purchase. All I wanted was it made right. $250 isn’t making it right. Steer clear from Ashley and go elsewhere.
Stephanie- great service awesome job
Ask for Zack, he makes it easy. That guy is a walking easy button. Find what you like and he will have it delivered. Was able to do everything through docusign, and over the phone. You can also go to the store. One tip, measure the space before you go shopping. Would have saved some time.
Had a great experience at this store. Zach was great! This was my third time in the store and everyone that I interacted with was welcoming and friendly. I did purchase on this third trip in, thank you Ashley!!
Keith was amazing! Great attitude!
Zach was outstanding and actually my salesman when I purchased my first couch 6 years ago. Very accommodating and excellent at what he does.
James was great! Got us setup with exactly what we wanted at a great price!
James helped us find everything we needed. He’s great. Would go back again.
Keith did an awesome job helping me out! Have used Ashley’s for years and never had a problem.
Keith assisted us with in locating the living room furniture we had been looking at online. Although Ashley no longer had the loveseat, he showed us accent chairs which my wife loved the idea of. Keith went above and beyond so we also decided to purchase a new dining room set along with the couch and accent chairs we originally were the purpose of this adventure. Thank you Keith!
Worked with James. He was great. He did everything he could to help us.
Worked with James. He was great, gave us a good price and was very helpful finding the most comfortable bed.
Sales experience was great of course because your handing them your money but if you have an issue good luck!!! Way to many issues to post just buyer beware!!!
Stephanie Burke was great and was very helpful.
Steph.was good and and great accurate and helpful.
Stephanie is a great at her job, she knows her sales!!! Great job!!
Stephanie was awesome. Very patient
Stephanie was awesome start to finish looking for the perfect living room set! ⭐️⭐️⭐️⭐️⭐️
I have made several purchases from the Gastonia location and Ebony Lee was always helpful. I will be back.
Keith was very helpful and took great care of us
Stephanie was great! Answered all our questions... Made sure we knew all our options So we could make best choice for us
Stephanie was amazing. She took her time with us and explained the difference between product. Love her personality! I now have a reason to come back and buy more furniture.
Stephanie was great.
Stephanie was incredible to work with. My husband and I were initially there to get an idea on a sectional and Stephanie knew exactly what we were looking for. I highly recommend shopping at Ashley and will ask for Stephanie every time we come in!
Absolutely lovely, best person I’ve ever met, she was so understanding, caring, and had a great attitude
We visited the store on Sunday and quite busy Stephanie had a customer but I called her over she responded and got the job done while juggling between the two of us. Way to go Stephanie she done great job as multitasking.
Great service and help finding the best couch for us from Anna! So easy and pleasant to work with.
Our salesman was Godwin. He was so pleasant to deal with. We were looking for an area rug and Godwin was extremely helpful. We found just the rug we had in mind. This was our first visit to Ashley, but it won't be our last.
We experienced helpful service, no hard sale. The salesperson knew the locations of what we were looking for and had knowledge of the merchandise. Very personable and made shopping fun.
Godwin & Ebony were a godsend helping my mom get the bed set she needed! Truly don’t know what we would have done without them!
Stephanie was great! She helped me find my table and got me a great price!
Stephanie was the best…. Awesome
Ebony was very informative and helpful!!!
Great service from Brett!!
Great experience at Ashley’s in Gastonia! Ebony was super nice and helpful. Definitely go here for your furniture needs!
Mitch was absolutely amazing to work with!! We stopped in the store on the way home to look for a rug and ended up finding the most beautiful dining room table my mom has been wanting for the last year. We appreciate his patience and help so much!! Highly recommend!
Update: So after 2 1/2 weeks with no bed they delivered the wrong one and now the system is down so far 4 days and we were supposed to have platform bed and it has the medal frame and we can’t use it, so we are on the floor again. I understand it’s not the the people’s fault but I’m exhausted from not sleeping and we haven’t received all our furniture which is absolutely ridiculous, it’s been 2 1/2 weeks and was told it would be October 11th. The salesmen have been wonderful and helpful Zack and James, but Ashely’s furniture needs to figure out how to make sure their customers receive their orders in a timely manner. WE JUST WANT OUR STUFF, WE ARE EXHAUSTED!! This is no reflection on Zack and James they did their job, now it’s time for Ashely Furniture Home Office to do their job! The salesman James at the Gastonia Location helped us so much, he help keep things in our budget, he worked really hard to make sure we left satisfied. He was very nice, patient, and understanding! If you go to Gastonia Location ask for him, he is FANTASTIC!!!!
Stephanie Burke was so nice an patient she took her time to help us decide.Shes awesome!!
Stephanie was amazing and extremely helpful. Love my new sofa and loveseat she helped me with!
We had a great experience working with store manager, Anna. She was very helpful in coordinating two rooms of furniture & accessories. We appreciate her hard work & are happy customers!!
Stephanie did a great job!!!
Brett was great and has great communication!
Brett was extremely helpful. Bought 2 sofas. Great experience
Brett was absolutely AMAZING 🥰
They were awesome!
What a wonderful experience we had today. We went in looking for a sectional, we met Stephanie Burke as we entered the store. Upon her greeting us, she immediately took us to exactly what we were looking for. Her knowledge and concern for our needs were so awesome or as my son said, "off the charts" . We felt very at ease with her, Absolutely NO pressure to purchase and she just was such a Nice Person. Stephanie seriously from Josh and myself you are an amazing sales gal. We thank you so much! P.s. I am looking forward to the added pleasure of sleeping like a baby on my new therapeutic mattress. ❤❤
Stephanie in Gastonia was great!!! When we have anymore household needs, shes the one we'll ask for!
Thank you Stephanie!!
Stephanie needs a raise! She’s the best!
Stephanie is the best!
Stephanie at the Gastonia location was excellent to work with! She had a great eye for what could work together in our new build!
Brett was great.
James was helpful and really great to work with. He was a uper patient going through the process with us, and he didn’t pressure us to buy anything like a typical salesperson would.
Stephanie was so amazing and helpful
Great
Godwin was incredible Great customer service, friendly and professional Thanks Godwin!!!
James Swinson was very attentive to our needs today. Real smooth approach and not overwhelming with sales pitches. We completed our transaction in last than 30 mins.
Gave us a great deal. Very patient. Not pushy.
Stephanie was very helpful! We were able to find the furniture we were looking for :)
10 out of 10. Shop with Ebony! We always dread shopping for furniture and cars due to our past experiences with sales people, but that was not the case this time! Ebony greeted us when we walked in and let us take the time to explain what we were looking for, our financial situation, and never made us feel like we were being pushed into a purchase. She let us browse and checked in on us periodically and answered all of our questions! After some searching, we couldn’t settle on what we liked and she showed us the perfect piece that fit everything we were looking for. She’s incredibly knowledgeable and so very personable! We felt like we were purchasing from a friend! We will absolutely shop with her again!
James Stinson was a very helpful salesman. Fast and friendly and very helpful!
Anna Swanner was incredible she took care of all our needs.
Great service, very patient and willing to help me get the best quality furniture!
Everyone was helpful and friendly! They made sure we had what we needed within our budget. The selection is great and everything was good quality.
We had a delightful experience while searching for our new dining room table! James S. was so helpful and added to the positive experience! I would highly recommend Ashley Furniture for in-store shopping! Maybe you will be lucky enough to have James be your sales representative! Thank you ☺️
Manny was really nice and efficient!
Brett and Mitch were awesome
Brett and mitch are great we had a great experience thank you so much to both of them
Brett helped us so much with our purchase. I highly recommend!
This is our second go round with Ashley to furnish our home. Just like our first experience, we found our sales lady Stephanie to be knowledgeable, helpful and so pleasant. Will definitely be back when we're in need of other pieces.
Stephanie was very personable and she listened to what we were looking for. Very enjoyable experience. She was the Best!
Go see Stephanie. She is so knowledgeable and patient. I will definitely go back and see her again when I need to buy more furniture. She made it a great experience.
Great salesman. Direct to the point. Made a sale within 10 minutes. Saved me some money and time spent looking around.
Stephanie is amazing, do yourself a favor and go in and ask for her.
Goodwin was awesome 👌
Love our new couch! Manner was great! Very easy and pleasurable buying experience.
Great service. No pressure. Beautiful furniture!
Great customer service from Brett!
Anna T. After attempting to come here last week with a bad experience. Anna made it all better. I walked in got what I wanted and needed within 15 minutes! Now that’s how you do business! Thank you Anna definitely will be back!
Anna was great, she made the whole process easy and quick.
👍🏼
Thank you for your help in finding the suit for my grandmother. You helped her tremendously. Thanks again
Stephanie was very helpful.
Beautiful furniture just pay attention to the price of things sales person we had must have been a trainee and I’m not trying to knock him but my goodness felt like we were buying a car kept saying he was giving us a deal, but it was no deal. Look like he was trying to add more to the bill. I’ve never spent so long in a furniture store, going back-and-forth with a price that was worst than being at a car dealership. The price is right in front of you how hard was that for you? Dallas North Carolina
Brett was great!
Big thanks to Brett for making our first couch purchase easy!
Brett was awesome! Got us a great couch at a good price! Great customer service.
Quick and helped us get a good price!
Great Bret and Zack were amazing and help me every much
James Swinson was our salesman. He was very knowlegable about the product, worked with us about the best way to configure the sectional. I would definately make another purchase from Ashley and James again.
Went in a few months ago and William helped us pick out a bed and a mattress however we weren't ready to buy. Went back today and dealt with Zach. Both guys were awesome and helped us out! We will definitely be back to get the rest of our furniture! Both guys deserve the credit! They are incredible and easy to work with!
Zack at the Ashley furniture in Gastonia is awesome ask for him to get the best hookup on your furniture!!!!
Zack is awesome he is the best furniture salesman out there ask for him when you go into the store Ashley furniture is Gastonia is an awesome place to buy your furniture I highly recommend it
We enjoyed our experience through the Ashley Homestore!!! Godwin was excellent in helping us as soon as we walked through the doors & showed exactly what we needed! Mitch was also great in our customer service experience! I'm glad we chose to come to Ashley!!
Godwin and Mitch gave us the best customer service!!! We are really appreciative of them and their help!
Anna S. was AWESOME! AND patient. Ask for Anna S. When you shop. She was super helpful.
Brett and Mitch were really great to work with.
Very knowledgeable and pleasant..kudos
Brett was great and very friendly! Great experience
Just like the last time it was a great experience thank you.
Great experience shopping for a couch!
Stephanie was awesome! I had gone to Ashley a few weeks ago and Stephanie spent a lot of time getting to know me and my preferences in color and style. I didn’t buy anything that day. Several weeks later I decided to go in a different direction and texted Stephanie. She remembered me and my preferences. Stephanie made a few suggestions and before I knew it, I had exactly what I wanted. Stephanie is now my go to person for home furnishings and decor. And Ashley Home store is huge and carries a great variety of home furnishings.
I came to Ashley homestore looking for a mattress foundation. Manny greeted me at the door and made the visit simple and easy.
James was awesome!!!
Brett was great. Gave options and was very helpful
Brett was great.
Zack and Godwin were amazing Ashley in Gastonia is the best
Very good customer service!
Great experience. Manny was great guy and very helpful and got us what we wanted
James was fantastic in helping us find the perfect setup for our new living room set. I do not like being hounded by salesmen when I shop but he did a great job balancing helping us when we needed it and giving us our space to browse the store alone. He was patient with our indecisiveness and was a huge help in finding different pieces from various collections to fit our needs. He even carried a couch cushion around the store so we could compare the color to other pieces of furniture we were considering. We will be back!
Brett was amazing!! Extremely helpful
Brett was amazing
stephanie is great
Received great service from Mitch and Brett!!! Will definitely come back!
Anna was super helpful and knowledgeable. She has a nice demeanor and presents you with options without being pushy. Will definitely shop with her again.
Steph was amazing didn't think we would leave with the sofa we wanted but she helped us and we did.
We were met at the door by Stephanie Burke. She was very helpful and assisted us in finding just the right couch. Best furniture shopping experience by far!
Anna and Zack and Bret did an amazing job
Steph did an awesome job with helping us pick out our new furniture. She was very patient while we made our decision and very helpful in helping us pick out what we wanted. She was very knowledgeable in the products that were shown to us and that we were interested in. Thanks Steph for doing an awesome job and helping us make the right decision!
Stephanie was great and helped us find exactly what we were looking for!
My rights as a consumer was violated. While the manager at the Gastonia location insisted that he was fully transparent in his actions is totally a lie. While stating he could match another store price for a very expensive bedroom set North Shore by Ashley he ran my credit, set up an account and when the purchase was not made at his store without a delivery date I was charged a cancellation fee in the amount of $757.99.
Very knowledgeable and helpful. Listened to my exact needs. Great personality!!!
Ebony was super helpful and informative. Very patient and sweet.
We were shopping for a living room set, went to all the furniture stores even Ashleys. Came back to Ashley's a second time because our sales lady the first trip was so good. Her name was Ebony Lee in the Gastonia N.C. store. Ebony took her time with us the second visit, she was very knowledgeable and very willing to help pick out tables ect. She set up delivery and all in just a few minutes. Definitely will go back to Ashley's for our furniture needs. Thanks again Ashley's Store and Ebony,keep up the good work!!
Zack was incredible! My fiancée is super picky. We had a hard time deciding on a couch. Zack was very patient, knowledgeable and understanding. We spent several hours with him the first time we came in. He even went the extra mile to rearrange a sectional to help us understand better what we needed. Decided to go back home and re-measure our living room. After we returned, he was available to assist us again. Thank you Zack and we will use you again next time!
Zack is awesome!! I’m an extremely picky person and thought I knew what I wanted, but Zack never gave up on me! My fiancé and I were there for several hours trying to find the perfect couch for us and Zack definitely found it! He was very patient, knowledgeable, and laughed with us the entire time! We’ve previously had a bad experience, but Zack has undone all of that and I am so thankful for his help!! Next time we need something, Zack will be our first go to! I can’t wait for our new couch to arrive! Thank you Zack!!!
Ebony Lee was a pleasure to talk to on the phone. She greeted us as soon as we walked in and then recognized that we had talked on the phone. She was helpful and pleasant. She quickly answered all our questions. She is an awesome employee who deserves 5 stars.
Manny was awesome and helped us with all of our questions! Thank you so much!
I stopped by Ashley’s Home Furniture Store to get some furniture for my first apartment with my best friend & encountered Brett. He was very attentive & helped us find exactly what we were looking for. He helped us apply for a credit card & got everything situated for us to get the best deals! Will definitely be back & will definitely ask for his assistance.
I went in to Ashley Homestore looking for a living room and table set. Brett was nice enough to help me and my best friend get the best deal and service.
This is the shadiest company I have ever worked with. Every time you go in its like you are buying a car and they make up prices. the website is always less expensive and if you get a credit card with the company, you can only use it in story so you have to pay more then online! The manager is a total jerk and tries to talk his way out of any situation. DO NOT SHOP AT THIS STORE
Ebony was fantastic! I appreciate how she does business. She acknowledged me as soon as I entered the store and had a fun, yet perfessional personality. Ebony made sure my boyfriend and I had the furniture choices that we needed. I left the store completely satisfied. Thank you Ebony, I appreciate all your help and will definitely shop at Ashley store again because of YOU.
Ebony and Mitch are amazing. Their professional and warm welcome was perfect for transplants to North Carolina. Highly Recommend!!!!
James was very helpful! He showed us many options, even rearranging the items on the floor several times to help us find the right fit. Excellent customer service.
James and the Store Manager were very helpful with everything great store to come to
Go to Ashley Furniture store in Gastonia and ask for James!! Great customer service.
Great selection of furniture. William was very helpful as well
Brett was really helpful and polite
Anna was very helpful and gave us a great deal. I enjoyed talking with her
Best furniture store in Gastonia! Manny is the best
Brett was great. Good job helping me get the recliner I wanted
Brett was very helpful and nice, he also got me a payment plan I could afford.
Loved Manny, he was so helpful finding the perfect rug for our space and budget!!
Manny was the man! He was a great help with our purchase of multiple items. Always ask for him.
Staph was GREAT! She was helping my daughter and I would but in for myself so she took care of the both of us at the same time. I felt like she was honest, didn’t try to sell us the most expensive but sell us with what we told her we needed. If she didn’t know something she would find out. But I felt she was very knowledgeable.
No pressure sales environment and great prices and sales! Manny was awesome!
James was great as he assisted us in our purchase.
Nice store but a bit pricey.
James was a great salesman Friendly and helpful He deserves 5 stars !!!!
Thank you Anna!! Second time she has helped us and we are happy.
Anna was great!!!!
James did an awesome job helping us find exactly what we were looking for. Thanks!
Excellent experience, very knowledgeable associate who helped us every step of the way. Thank you William! My family appreciates your assistance in a difficult time!
I went to Ashley HFS for the first time over the weekend and fell in love.! They have such GREAT quality furniture, at even better prices.! Not only were those things a plus, but the customer service was absolutely over the moon.! From the service associates specifically (Ebony) in the store who went ABOVE and beyond, and has so much patience, up to management. I felt welcomed the moment I approached the door.! This was the BEST furniture shopping experience I’ve ever had.! The prices and taxes aren’t outrageous and everything is discussed upfront.! This is definitely my go to moving forward for furniture.! Hurry over to see them. 😊
Ebony is a great sales person, she is very friendly and knowledgeable. Ashley's is lucky to have her.
Stephanie was very patient with us when choosing our new furniture. Moved here from FL and we asked a million questions and made many changes and she helped work us thru it to make sure every piece of furniture would fit and within. Our price range. Thank you!
Stephanie was great to work with
Ebony was a doll! She could be a manager because she's very knowledgeable with the products, discounts and diamond care. She was a pleasure to deal with!!!!
William is a giant pain in my butt but is a super awesome salesperson. If you go to Ashley talk to William! 😁😁😁
Anna was fantastic! She was patient and was able to meet all of our needs.
William is such a great help. Immediately looking for my best options within price range and setup for my home! Thank you so much for your help!!
Great service from Godwin Nsianya. Very helpful and friendly!
Amazing customer service!! William was very helpful :)
Excellent customer service! After describing what we were looking for, sales manager Zack immediately showed us what was available and even offered other options to meet our specifications (measurements, etc.). When we picked the product desired, checkout was quick and painless, only a matter of a couple of minutes. Now this is the way I like to shop. Kudos to Zack and Ashley Home Furniture!
Zack was awesome to work with! From start to finish (and we were there a long time trying to decide lol) he really took the time to listen to everything we wanted for our new home and even helped with suggestions of his own! Would recommend him to any of my friends and family needing to buy furniture!
Today I visited Ashley’s Furniture store and had the absolute best experience! Our representative, Zack, was phenomenal! He went above and beyond to help us pick out everything for our new home! I would recommend him to anyone looking to purchase new furniture for their home! Thank you so much for all the help Zack!!
Our shopping experience was wonderful! There was no pressure to sell, but helpful suggestions to guide us to options that would work in our home for our needs. We purchased two couches, a warranty, plus delivery. We even received a 4th of July discount. Delivery will take place in a few days.
Stephanie was awesome! She helped us select a box spring for our new bed and was very knowledgeable.
Brett did a nice job and was very attentive needs.
Brett did a great job working with me to get me the item and financial terms I wanted.
Great service, great experience!
William was great and very helpful to my parents when they were picking out their guest bed. We will be back for any more furniture we need.
Stephane did an amazing job helping me around the store
Stephanie was great!!!
Brett was very helpful !
Stephanie was a great help! 6/28
Stephanie was a great help 6/28
Had a great shopping experience with Stephanie! She greeted us with a pleasant smile, helped us find what we were looking for without being pushy and made our shopping experience super enjoyable!! Thank you Stephanie!!
I had a great experience @Ashley Home Store! Stephanie Burke who works there was a great help she was friendly and very professional. She helped me get me with a new bed and I was very satisfied. I was so thankful her for her services.
Stephanie was absolutely amazing, patient, and attentive. Great experience.
Came in for a dinning room table, Anna was very helpful. She didnt pressure us and was very patient while we made our mind up. Thanks Anna your the best!!!!
Brett was amazing and NOT pushy! genuinely wanted me to be with my purchase!
Brett was super helpful! I told him exactly what I was looking for and he helped me find the perfect couch!
Anna was absolutely amazing and helped us purchase a new sectional. Highly recommend!
William, Mitch and Manny were very helpful.
Stephanie was so sweet and helpful. She stayed late with us and was a joy to work with.
Stephanie Burke is THE BEST she was so kind and patient with helping me pick the king size bed I wanted within my price range I'll definitely request her everytime I shop in Ashley's!!!
Steph did a fantastic job tolerating us!!!
William made everything quick and easy and was very knowledgeable
Great service. Ebony is very knowledgeable and helpful.
Bought a couch and table had a good experience in the store then the delivery came. One peice is damaged and not up to our standereds as far as how the peice itself is made. It is pretty much partical board and staples as the rest of the couch is mostly metal. All other peices seem to be much sturdier so we contact costomer service and they said it would be able to return it. But then the delivery said it has to be exchanged. But we literally just paid several thousand dollars for a brand new couch and you sent us a broken peice that is very poorly made and now your trying to tell me we cannot return it. Per your policy that we didnt recieve till after the delivery came and we discovered the damage. Because your printer was out of paper. Wow what a red flag. Should have went with my gut. Well I wont be making that mistake again.
I purchased my new couch for My new home and I received stellar service from Ebony. She listens and makes APPROPRIATE RECOMMENDATIONS. If you want an enjoyable, engaging shopping experience, go see Ebony in Lowell, NC. You’ll actually feel good about the purchase when you leave
William was fantastic!
It was good. One of the managers helped us. I had more questions about the warranty and called her cell, but she never called back.
Ask for ebony! We had such a great experience with her. She’s so fun and helpful in helping you find exactly what fits your needs and budget.
The sweetest salesman, he picked out the best mattress for me and my my husband
Stephanie was outstanding! She was knowledgeable and patient. I would recommend this store and Stephanie.
Zack was the best, very helpful and kind! A really nice guy go see him ! He needs more than 5 stars.
Brett helped us today get our new couch and he was awesome! He showed us all the options. Super friendly and personable!
Stephanie at the Gastonia store is awesome! Super helpful but not too much - just right! Thanks again!
William was amazing!
Bought furniture reclining sofa and chair 6 months ago and the electric components for chair broke. Took 6 weeks them to send out wrong parts. Then refused to take the parts told us to dispose of them. Customer service was rude when my husband told them they need to send new chair because he was not happy with the chair breaking.
Easy, quick. William was great to work with. In and out in 30 minutes
Ebony - thanks for making it easy to find what we are looking for.
Ebony - you are awesome! Thanks for helping us with the shopping.
We worked with Victor in the Gastonia store today and he went above and beyond to help us. He answered all of our questions and took the time to explain everything. We will definitely return!
Victor was GREAT!!! Extremely helpful and friendly... Also, the store mgr. made it a point to personally introduce himself. Very friendly. And, opened our account back up. Thanks to everyone!!!
Ask for Stephanie!!!! Stephanie Burke was amazing! She worked her magic and got us an entire living room set and more decor for an amazing price. Stephanie was very friendly & very personable. Great communication goes a long way with me. I can always text Stephanie and ask questions with a reply right back! Ashley's aka Stephanie will be getting my business just because of this employee!
Outstanding customer service!
(Translated by Google) He treated us super well, very friendly and answered all my questions Olimpia Sanabria (Original) Nos atendió súper bien, muy amable y contestó todas mis preguntas Olimpia Sanabria
Stephanie did a great job!!! She even promised me chips & dip! Lol
As soon as we walked in they were friendly and personable. We were helped by William M. He had a great attitude, an abundance of patience for us, and was able to explain the whole process really well. We went to about four different locations looking for furniture and Ashley did have some of the best selection.
Had a great experience with William at the ashley store in gastonia nc. Always good doing business there
I love some of Ashley’s Furniture. My experience when I go is always good. I work with Anna T. and she is amazing and is very patient. We have such a good relationship. I have purchased a whole house of furniture due to fire and she has made my experience a good one. Thanks Anna T.
Manny was a very helpful associate of Ashley's. He waited and walked with me patiently as I viewed every piece of living room furniture, maybe even 2 or 3 times!! He made me feel welcomed and showed great hospitality. I would definitely recommend his expertise in business he is more for the customer finances instead of just selling something.
Emmanuel Gray was FANTASTIC! He was very helpful and attentive! My Mother and I came in to get some stools for our kitchen countertop and he was patient and kind. If you need/want any furniture go see him.😊
Had a great encounter and the service was great. Mitch Dixon was a awesome helper.
we went on memorial day the person who attended us wasn't really nice and she wasn't trying to help us or give us discount.
Stephanie went above and beyond to help us with our bedroom set. She is very knowledgeable and helped us get what we needed. Thank you for a great customer experience!! We will definitely be back soon.
Loving the furniture set Manny helped me with. It’s made evenings so much nicer!
I came into this store and Manny G ( Did not get his full last name) Helped me. I have been trying to get my guest room ready for summer guest. He showed mattresses and a small sofa sleeper to add to the room. I need to converse with my husband on the purchases but because of his customer service, We will be back and I want to work with him :)
William is awesome
Aziz J., was fantastic. He didn't pressure me or mother and my mom purchased a big ticket item because he was so wonderful and professional.
Stephanie was a pleasure to work with, knowable, friendly and helpful, she really listened to what I was after and didn’t just try to sell me anything. I was very specific of what I was after, and she found the black leather couch that I was after. Will be a returning customer after my great experience.
Manny is super nice, informative and will go over all the products, features, colors and options available was upfront and honest about all products
Emmanuel was the best, very patient with all of our questions.
Stephanie was great!!
Stephanie was a pleasure to work with!! Would definitely recommend going to see her!
Stephanie is very helpful and professional we will definitely be back and recommend to others. Christy
Manny sales rep and floor manager Mitch. Very knowledgeable, polite and took care of my mother
Emanuel Gray helped us pick out barstools for the new house. He was so kind and generous with his time and attention. If you go, ask for Emanuel…he’s exactly the kind of guy that makes shopping fun.
Stephanie is very helpful! Go in and ask for her!!! 🙌🏼
Just moved to the area and happened to stop at Ashley Furniture to browse the sofas and sectional ideas for my new place, and I had a really great browsing experience. Was greeted by Stephanie with her amazing smile and she was very helpful and extremely informative. No pressure, very cool and personable! Highly recommend Stephanie and Ashley Furniture in Gastonia!
Stephanie did great!!
Stephanie did a wonderful job helping us find what we wanted ❤️
Manny was awesome
Our worker was very helpful and very personable
William was AWESOME! He was patient with me and my kids. We will definitely be back!
This was a great experience! The team of Manny and Mitch was incredible. Love the service.
Anna was very helpful today. Quick and easy.
William was a handsome lovely sales rep! Very helpful!
William was fantastic, we were in and out in 20 minutes. He helped us narrow down exactly what we needed for our mattress and bedroom set. When we need to find something else for our home we will definitely be back to work with the handsome William!
William was awesome ! He made the process very quick and easy !
Ebony Lee, was such a great help. I found a headboard and she help me order it and get a good delivery date. She was awesome 🤩.
Ebony was very knowledgeable and helpful and she was able to win my husband approval for our purchase
The greatest sale guy Williams
I just had foot surgery and needed a lift recliner badly to help me with standing! My husband went right in to Ashley’s and was able to have me a lift recliner at the house the very next day!! This recliner has changed my recovery game 100 percent!!
William was absolutely awesome!
Stephanie Burke provided PHENOMENAL customer service assisting my husband and I on Saturday May 20th!! We were greeted warmly at the door, listened to attentively regarding our needs, and directed accordingly to where we could find what we were seeking. She came and checked on us throughout our time there, offering helpful suggestions, and in the end we found the couch we were looking for! Thank you so much, Stephanie!! You are amazing! ^_^
Zack helped us with the purchase of a new couch for our new house. Exceptional job, super friendly and very helpful!
William was very helpful and great helping us pick out a sectional!
William was great & super helpful!!
Good service
I'm leaving 1 star for Zach & Ryan--the only people that showed any care for us in this entire situation! To make a very long, uncomfortable story short, we bought a King bed set with mattress and dresser last summer. 8 short months later, I sat down on my bed to sleep and it collapsed under me. Now, we're STILL waiting for our replacement pieces to come in because according to our EXTENDED WARRANTY we have to wait for the bed to be FIXED before they will replace it. Have not been contacted by anyone about anything--not even an apology from anyone involved in the purchase. I spoke to Ryan in the store and he was more concerned than the service department. So we're waiting on a mattress beside our broken bed because of course it's too heavy for two people to move. Listen, the quality of product has crashed and burned. The service quality is garbage. It's extremely disappointing and we won't be referring anyone else to Ashley unless they make this right
Stephanie was super helpful through the whole process
Manny was great at helping us
Manny was amazing and so very helpful! Thanks so much for your help today
Zack Whisnant helped us so much. So helpful and knowledgeable.
Will, was a great salesman.
William gave us ample help but maintained distance so we didn't feel uncomfortable
Manny was so helpful! We came in to my help my brother and ended up walking out with a bed frame! 10/10!
Great showroom and super helpful employees on the floor!
Anna was amazing she made me feel very welcome if I could I would give her 6 stars shout out to anna for the amazing work!!!!!
Anna was more than fabulous! She helped us finish our house. She was so Knowledgeable and picked right up on what we were wanting but we didn’t quite know how to explain. She wasn’t pushy at all and let us browse on our own and really strove to be available without being overbearing and smothering is. She had great suggestions and was extremely knowledgeable about the store inventory and online options as well. We were dreading this visit, to be honest, but it ended up being painless, professional, time sensitive abs really r really pleasant. My husband was just as pleased with the service Anna provided also. In short, just a great experience with a great salesperson. Anna is a wonderful addition to your staff and a credit to your organization. 10/10. Will definitely be back if more needs arise.
Anna was amazing
Thank you to Stephanie for being so patient and amazing with us this past weekend! We have a big family and looked at nearly every living room set in the store. Stephanie was patient, knowledgeable, and worked with us to get the best financing possible!
Great job Manny ! Can’t wait for my first nights rest in my new bed , thanks for making my purchase delivery and financing easy and great hospitality today all Around!
William was awesome. Fast, friendly service. Helped us pick out what we wanted and had great explain out options. Very good experience would highly recommend Ashley Home Store. Ask for William great salesman!!!
Manny was fantastic! Seamless purchase, and delivery staff was great.
Stephanie Burke was an excellent! Answered every question I had and was very patient with me. We were in and out within 45 minutes and that’s with myself looking for over 30 minutes. Can’t wait to get my beautiful sofa this week!
Great service, associates are very knowledgeable and quick to aid and assist
Ms. Anna (the manager) was so very helpful, nice, and efficient in helping me and wife find new furniture for our home. She was absolutely fantastic!!!
Store Manager Anna was a delight today with helping in our furniture needs. We didn't feel pressured to purchase and she was able to provide the best deals for our budget. We will be returning!
Stephanie was wonderful. Enjoyed purchasing my new bedroom set from her. Highly recommend her.
Anna was amazing! I had such an excellent experience!
Anna was amazing!! Thank you so much
OMG! EBONEY IS SO AMAZING, I REALLY APPRECIATE HER PROFESSIONALISM. SHE IS VERY KNOWLEDGEABLE AND PLEASANT TO TO WITH. THANK YOU EBONY!
Went shopping for a mattress and possibly a smaller queen size bed. Sales person Zach was very helpful. Showed me things priced high to low in my comfort range so I could make a smart buy
Stephanie was a wonderful help to me. She explained everything and accompanied me in every way. She is a great asset to this store. Made my purchase very simple. She is a great people person and enjoyed her very much. Thank you Shirley
William was awesome and helpful. He answered all our questions and was super patient. Thank you!
Godwin and Mitch were awesome to work with and I am excited to get our new bedroom suite.
Anna is the best! Come to her for all furniture needs
Great service. Love Stephanie. Go see her if you need anything.
Anna was great, she was able to answer all our questions and always pointed us in the right direction to find exactly what we needed. Highly recommend going to her!
Great experience, thanks Stephanie!
Always a great experience and friendly staff!
We walked in knowing the sales people would be pushy, so we were prepared for that. We were kindly welcomed into the store by Manny, we really liked him and his help. After we found a couch, the “store manager” swooped in… this is where the rating DROPS. Wish we could remember his name so we could be more specific. Long story short, he was condescending, rude, and ultimately lost our sale. We feel bad for Manny, who I am sure would have handled our sale with kindness.
Great experience with Anna ordering my sofa!
Anna was very patient and helped us make the best decision for us. I would recommend you ask for her if your shopping at the Ashley Furniture in Gastonia.
Great experience, Manny helped us find a couple great deals on some awesome furniture.
Great service from Manny. Helped me find what I needed in a short amount of time for a great price!
We stopped in and met with Stephanie and she was amazing with her time and we had a great purchase experience.
Ask for Stephanie when you go. She is knowledgeable and attentive without being overbearing. She will be my go-to person next time I furniture shop.
Great selection of furniture...found exactly what I was shopping for...staff (Ebony) was helpful and efficient. Would recommend Ashley Store, Gastonia.
I went to the store looking for a new dining set and bar stools. When I walked in, Stephanie was at the door to greet me. I showed her a picture of what I saw online and from there, she took care of me. Stephanie was VERY helpful and friendly!!!!! EXCELLENT customer service!!!!!! Stephanie will be my “go to” person on future purchases!!!!
Gina was awesome! She was a great help and very friendly.
Gina was very great and awesome
William was helpful.
Stephanie was very helpful and knowledgeable about the furniture. Ask for her when you shop.
Good service. Very fast and helpful.
Amazing Service!! Very welcoming atmosphere and great customer service! Thank you Manny!!
Manny took care of ours fantastic customer service
Manny is really friendly and welcoming. Had a wonderful experience and walked out with the comfiest couch ever! Will come back.
Thank you Mitch for your help and professionalism. I also like to thank Stephanie for her help in helping me choose the right mattress and adjustable bed frame. She was very knowledgeable in that area. I am very happy and satisfied in my decision
Manny really helped my dad get the chair he needed and wanted for a good price. Excellent service.
Ebony was a great help to us! Found what we wanted and took care of us immediately. Very personable young lady!
MITCH IS GREAT ANNA H IS GREAT ANNA T IS GREAT ZACK IS GREAT GODWIN IS GREAT RYAN IS GREAT MANNY IS GREAT WILLIAM IS GREAT GINA IS GREAT STEPHANIE IS GREAT EBONY IS GREAT GASTONIA HAS SUCH AN AMAZING TEAM
10 out of 10!!! Zack is amazing at what he does! He listens and understands what your likes & dislikes are. Not one to push you into making a decision. In fact put on your walking shoes because he will take you around the store looking at every option you have for what you’re looking for, to make sure you are getting everything you need and want. I was lost and overwhelmed at first and he helped guide me and my kids as well! Yes! He is great with kids and knows how to listen to them too! I can go on and on…Thank you Zack for what you do!!
William was AMAZING!! Spent the time we needed with measuring and moving furniture to make sure everything looked perfect!!! Thank you thank you thank you!!
I would give zero star but google doesn't have that option. We bought a reclining section with their diamond care plus plan, it was a featured show room item. Less then six months after buy the section stopped reclining, we contacted ashley furniture and they told use that the couch was discontinued. And the expensive diamond care plan that was supposed to cover all damages couldn't cover anything because the couch was discontinued. We were given an endless run around, we had spent nearly 6 grand on a couch only to have it become a useless piece of junk in only six months. So if your looking for furniture you should NOT go to ashley.
Manny was amazing. The staff was great. Thanks guys. And looking forward to our furniture.
We worked with Stephanie and she was great! Thank you Stephanie.
Stephanie Birka is amazing! Best customer service ever!
Gina was Amazing! Ask for Gina
Gina was so much help and made sure we were happy with what we wanted
Stephanie Burke was so helpful and kind thank you for our wonderful experience
Gina is the woman! She helped us find the perfect furniture for our home. Very knowledgeable and helped us get the perfect financing with no interest! She was super patient with us as we had kids. Thankful for all her help.
Gina was wonderful!!!! She and Zach helped us get all the furniture we needed for our new home. Couldn’t have had a better experience. Will def use them in the future. Recommend 10/10. Zach is the man (used his magic wand) for us to make things happen!!
Excellent service. Very personal and helped me out! Very pleased!
Great experience with Gina
Gina and Mitch were awesome! They were super friendly and very helpful in finding the perfect couch for my unique space. I highly recommend this store!
Went and bought multiple things and was helped by Zack/Zach. Not only did he give us excellent customer service, he got us out the door cheaper than we expected. 10/10 would recommend him!
My experience was wonderful. William was great, and he was very attentive to what I need and want it
Professional and quick. Got what we wanted. Very friendly and not pushy.
Great service, easy to work with.
Gina was absolutely the best salesperson in every aspect! Her product knowledge was amazing and friendly service was on point! Definitely will be back for anything else we need and looking for Gina! ASK FOR GINA
Stephanie was great!
Ryan was very pleasant and professional. He was a joy to work with. If you are in need of furniture ask for him! He rocks. I love this store.
William was great!!! We will definitely come back for future furniture needs!
Anna was awesome! Definitely stop in and request her!
Gina took great care of us! Found us the mattress we needed.
Gina was so helpful! Did a perfect job and was very patient with us.
Gina was awesome! She offered to help several times and got us the discount we needed!
Gina rocks!
Staff were excellent. Very good costumer service.
Zack was very helpful and super nice to work with!
Nice layout in the store with great service
Anna was such a big help! Will definitely go back when I need more furniture!
Anna was great & very helpful. Thank you!!
Excellent service, everyone was very helpful but not pushy or trying to oversell. Manny was a huge help with our purchase.
Ryan was AMAZING!!! My fiancé and I just purchased our first home and were not well versed in furniture essentials, but Ryan truly made our experience an incredible one! If you or someone you know needs furniture, we highly recommend this location and, of course, ask for Ryan. 🥳🥳
Ryan at Ashly furniture was extremely knowledgeable and friendly and helped me and my wife extensively, if you have the pleasure of working with him I would definitely take the time to do so I will definitely be coming back and getting more expert advice from him!
Stephanie was awesome
Stephanie did great
Manny and everyone else were very helpful!
Godwin was extremely helpful in helping my husband and I find the perfect bedroom suit for our first home! He also gave us a very good discount and helped us figure out the perfect payment plan for us. I highly recommend asking him to help you find the perfect furniture for your home!
We were able to find exactly what we were looking for at a very good price. Our salesmen Godwin gave us a great deal on our bedroom suite and was extremely helpful to us in finding the payment plan that fit our budget. Thank you to Ashley’s for making it a good buying experience.
Stephanie was great! Very helpful with our purchase.
10/10 would recommend asking for Ryan to help you out, great guy
Very helpful staff. Give them a try
Had an amazing experience because of Ebony. She was very professional, and personable. Very helpful, but not pushy in anyway. I would recommend everyone to do business with her.
Couldn't be happier with the service we received from the sales manager Zack Whisnant. We got exactly what we wanted and even shared some fishing stories.
Stephanie Burke was awesome and she helped us immensely - thank you so much!
We had a great experience at Ashley’s furniture in Gastonia. Manny helped us and was friendly and very knowledgeable on what mattresses they had. Helped us find our right fit.
After looking around for a while the sales manager Anna approached us and asked if we saw anything that we liked. We explained what we were looking for and she took us to the display of that type of living room suit that was the style we wanted. After inquiring about a different color she advised us that there was a set of that color in the warehouse. She then figured the cost with discounts which was reasonable for us. Our purchase was completed in less than 20 minutes.
Manny was terrific. Knowledgeable and helpful. Made my visit a very nice.
Great service and Manny was amazing. Definitely would come for anything you need.
Beyond helpful, experience was great!
Shopped at the gastonia location, and worked with William. He was very knowledgeable and provided excellent customer service. He wasn't pushy or hovered over us during our shopping experience.
Gina was wonderful knew her stuff answered all questions.
Stephanie is great to work with!
Anna was super helpful!!
Manny was great. No pressure sales and got me the best price!
Zack, Sales manager at Ashley Furniture was great! He was very helpful, friendly and knowledgeable!
Ryan and William were very helpful!!!!
Stephanie was awesome to work with! No pressure and got exactly what I wanted
Quick and easy, Anna was awesome!
Anna is the bomb very helpful🙏🏽
Stephanie was awesome! Great store with plenty stock.
Gina was so helpful, had great product knowledge and made the process easy! Ask for Gina
Manny and Mitch was awsome and help me alot . Thanks to you bith
Gina was excellent. She went above and beyond to help me find a sofa that would fit my needs. It was a quick and smooth process.
Buyer beware!!! Once you sign the delivery receipt, there's no going back. Good luck with that warranty too. Apparently they don't have enough repair workers to handle the load. Our sleep sofa was delivered broken but supposedly fixed before we signed the receipt. It broke again 2 days later. We can't return it. The repair has been put off 2 weeks, making it 6 weeks with a broken couch. Their process does not allow reps from any department to transfer you to a supervisor, either. So frustrating! $1600 sofa... terrible company.
Fantastic! Had everything I needed and at great prices! Customer service was the best! An enjoyable experience!
Manny did an excellent job of answering questions. He gave us time to compare products and got us checked out quickly. He did a great job!
Stephanie was fantastic. We furnished my mom's new apartment and saved a ton. She was super helpful finding us exactly we we needed.
Lots of choices, friendly staff, but the staff didn't give us alot of time to look around before coming back and asking us questions, then gone and back a few moments later... I get it you are trying to make a sale, but give us a little time if we need help we will come to you!
Gina was very helpful. She showed me all the choices they had and Mitch helped by finding discounts and securing financing for closing the deal.
Very helpful, great customer service!
Gina was great !!
Manny was extremely professional and knowledgeable. He knew exactly what I was looking for.
Gina is the absolute best! So patient, kind and professional. Learned me immediately and was super helpful in making sure all my needs were met. ANNA was amazing as well, they both made my shopping experience fulfilling!
Steph deserves a raise. She is a great ambassador for Ashley. Very knowledgeable and personable. She showed great care from start to finish and very patient. Well done, Ashley.
I went in to purchase a bed and dresser. I was greeted by Zach as soon as I walked through the door. He was very polite and had a great personality. He assisted me every step of the way and made the purchasing process very smooth. I would highly recommend Ashley's furniture as my experiences with them as always been great!
Stephanie was great !!
Zack and Stephanie were amazing and great to work with. We have purchased quite a bit at Ashley’s due to the excellent service provided.
Great experience! William was awesome he helped us find the perfect couch!!
Dianne was excellent! Very knowledgeable and a great personality! Thank you Dianne for your professionalism!
Got a new bed from William!!!! My bed is awesome!!!!
Started shopping for a sectional and after working with Gina decided we did not have to go anywhere else! She let us look around and offered advice as needed and let us come to our own conclusions! Great savings great service!
We had a wonderful experience, Zack helped my Mom and I, be was wonderful, when he found that my Mom was hard of hearing he made sure she heard him and understood everything
Gina was great! Helpful and efficient!
Gina at the Gastonia store was amazing and helped us and made us feel comfortable about buying new furniture and walked us through all the processes and told us how everything would work with all the financial options. Highly recommended asking for Gina for your furniture needs!
I have had nothing but absolutely positive things to say about Ashley Furniture. My family has been a customer for years and our whole entire house is furnished with their items. We recently decided to go back to this location to purchase a mattress because the sales manager is excellent and has always helped us out. We ordered the mattress last week and then received the delivery yesterday. The mattress looked good to go so we signed for it. It was until later that night after sleeping on it that we realized it was not the mattress we ordered. (The sales floor mattress and the one received had a day and night difference.) After one night of sleep we decided to go the store the following morning to report we were not happy with the purchase. We were redirected to call corporate and get this situation taken care of. Little did we know that this was going to be unsolved. We went up the ladder to every possible person we could think of and all of them said tough luck. We were unable to return/exchange after NOT EVEN 24 HOURS of having the mattress. The amount of poor customer service this company has is truly beyond me after all of the years and money we have spent on their furniture pieces. Although the sales manager was so kind and tried to be as helpful as possible, we will never be buying from Ashley Furniture again after over 10 years of being customers. They don't have any empathy and stated we were shit out of luck.We are beyond disappointed and disgusted with the lack of customer service and solutions they provided.
Our experience was wonderful! Gina was very attentive and made we got exactly what we want. We were concerned about making sure we didn’t get a sofa and loveseat that was too dark for the hardwood floors. She knew exactly what to do!
Ryan he's the man you want to see will make this better for you
Stephanie was amazing and helpful with my purchase.
Great experience! Manny took great care of us at the Gastonia location! I’m
Ryan was great and personal. Not sales hungry. Just wants to help
Steph was great. Highly recommend her for service.
While looking for my wife a recliner I stopped by Ashley’s in Gastonia. I explained to the salesman what I was looking for and that it was for my wife. He showed me around and explained all the difference between the items available. The salesman was very friendly, knowledgeable and professional. I explained to him that it was for my wife and I would bring her by later in the day. When I returned later in the day with my wife her recognized me ameadantly immediately as I entered the store. He was very patient and helpful as my wife picked at what she wanted. He offered to sale us additional items without being overbearing. This guy was really a great salesman. Hopefully the delivery will be as professional as the sales.
Gina was super friendly and professional. She was patient and took very good care of us. Ask for Gina!
William was extremely helpful.
Stephanie was amazing and very helpful!!
Awesome experience and very helpful.
Had a great experience! See Zack Whisnant for a fantastic deal!
Amazing service. Godwin was awesome! Very patient and kind man with a sense of humor. Will be back and will be requesting him!!
Stephanie was awesome she answered all my questions and help me find the perfect mattress.
Quick and easy process
Godwin was great. Very helpful
Stephanie was very knowledgeable about furniture and mattresses. She was patient and willing to spend nearly 2 hours helping us.
Stephanie was the best ever!!!!! So kind, caring, knowledgeable, helpful and patient!!!! You better keep her. She is worth every penny you pay her. I would not have bought without her encouragement and taking so much time with me.
Had a very good experience this evening. Found what I was looking for. Stephanie was so much help. Everyone was so nice. Will go back again for sure
William was such an excellent salesperson and was so patient with me! He also helped entertain my wild bunch! He helped me feel confident in my purchase, and I’ll definitely see him again for my future furnishing needs!
We had the pleasure of working with Zack. He greeted us warmly as soon as we arrived. Asked what we were looking for and provided a very brief run down of things we needed to know while looking. And then gave us plenty of space while we browsed. Once it came time to going over options and pricing, he was extremely patient and knowledgeable. Truly was a great experience.
Anna was very helpful, and patient. Helped us out allot! She was great.
Anna helped us so much! We enjoyed purchasing our furniture from her!!! 10/10 recommend.
Zack is the best there is. He’s awesome, honest, sincere, and helpful in every aspect. He keeps great communication and keeps his word with everything he says. He’s not one that tells you something and later you find out you were misinformed. He truly knows his job. He takes his time, never making you feel rushed. When looking for furniture, head to Ashley’s, and ask for “Zack”!! Thanks for all you do. We’ll definitely be back in touch with him for our furniture needs.
Great selection EBONY was a great joy and is wonderful to work with. She is a great assest to Ashley furniture
Ebony was very friendly,full life and knowledgeable about the products!!
William was professional, knowledgeable, and kind. Thank you!
Zach was very helpful and patient. He made shopping very easy. Great experience!!
Ryan was excellent to work with, helpful and fun! Thank you Ryan!
Great experience! Thanks to William for all the help!
I visited Ashley Furniture recently, and i cannot not say enough great things about Ebony! She was excellent all around and i would recommend her to everyone!!
Visited Ashley furniture in Gastonia and was assisted by Ebony she is very professional and we had a great experience. I recommend Ashley Furniture and ask Ebony!!!
Visited the store on 2 different occasions and Ebony was perfect both times! She has assisted us through all the chaos and always had an amazing attitude! 🙂
Loved all the help we got from William! Love our new dining room suit!
Stephanie did a wonderful job helping us pick out furniture for our new home. She was very friendly and helpful!
Ebony Lee was extremely kind and well knowledgeable. Couldn't ask for a better person.
Ebony was absolutely the best!
He is funny . 💗
Manny was great. Knowledgeable and not pushy! We’ll be back.
William was really funny and helpful.
Wonderful service
Godwin was excellent. He was patient and kind
Zachary was extremely helpful after finding what we wanted and explaining all options. He was quick and efficient with his service. Thanks Zach!
Anna was absolutely amazing so friendly and answered all of my questions and concerns. Best place and best service.
Ebony was absolutely amazing! So patient and kind!
William was great to work with!
Manny took care of us with great service and professionalism. Awesome!
Maney the MAN! Very informative and patient with us. Thank you!
All the associates in this store were wonderful.
Great service. Ask for William
Stephanie was fantastic with helping us!
Ebony was great! Assisted us with a couple different things. Look her up in Ashley furniture!
Anna Thackrah is amazing and provides such great customer service. We are forever Ashley customers!
Ryan was excellent helping Reggie and Judy buy living room furniture
Willam was a great help and will definitely be coming back to see him in the future
William was outstanding, helped out my family get what they needed! 10/10 would recommend
Ryan Furr was great to work with. Very positive and easy to work with.
Manny was so helpful, patient and knowledgeable. If he didn’t know the answer to my questions, he quickly sought out a co-worker. But most importantly he was very personable and friendly. I suggest you ask for him the next time you are in need of furnishings at Ashley!!!
We went to Ashley looking for a kitchen table and as soon as we walked in we were greeted by Stephanie who was so helpful, without being pushy, which you sometimes find at other furniture stores. She and her male colleague were so friendly the whole time we were there and chatted with us about our new baby and their kids. We found the perfect table and Stephanie got us checked out and delivery set up quickly and easily. We had a wonderful shopping experience and will definitely be back for other furniture needs!
Our experience was excellent. We had our son with us and Ebony Lee went out of her way to help us and include him in the conversation. Thanks so much!
Zack was amazing if y’all need any furniture come see Zack
Great customer service
Anna the store manager was amazing and helped us find the perfect fit for the right price!
Mitch was very attentive, he took the time to guide me through the process of what I wanted. He was very informative, amazing customer service.
Today, I entered Ashley’s furniture along with a group of friends in hopes of helping one of them find a night stand for his room. We were approached and greeted by two female employees who spoke to us in a very nasty tone. “Can I help you?” To which my friend responded with-“no we are just looking around,” the employees then told us “if you want to look around, you have to be actively buying something, we do not want you in our store fooling around.” How does your store make revenue? Is every customer obligated to buy something before looking in the store? I always thought that you have to look at what you like before buying, do better Ashley furniture! This is utterly ridiculous.
Great service!
Zack and Manny were super helpful. Go Bills!
Everyone was so helpful everytime we came in. Happy with my purchase!!!!
We had a very good experience at Ashley furniture today. Ryan was helpful and wasn't pushy, he gave us time to view our options. He was there when we needed him to answer questions and was very knowledgeable about the merchandise. Thank you Ryan for all your help.
William was fantastic! Made everything simple and easy!
William was the best!!! So helpful and fun.
Manny was very good easy to talk to answered all my questions
Very friendly service. Ryan and Mitch gave outstanding customer service.
Enjoyed our visit there, I came in and Mrs. Thackrah was very attentive and listened to all the wants and needs we had. She helped us get a great 4 piece couch at a good price. First time at Ashley furniture but pretty sure it won’t be my last time… but I’ll update you if I have a bad delivery experience ;)
We enjoyed our presentation of temperpedic mattresses .Stephanie was very knowledgeable and helped us find exactly what we were looking for, we will be back . Danny & Yolonda Walker
Excited with new purchase of living room, no pressure sales from Zach Whisnant, awesome to work with. Will return when ready for next room!
Wow! Ebony was amazing. She was very knowledgeable of the store and the product. I definitely will be coming to see Ebony for all my furtive purchases and recommend her to all my friends and family. Someone give this young lady a super bonus!
Ask for Ryan Furr. Excellent customer service and understanding.
Anna was fantastic
Stephanie was amazing! She was so friendly and helpful for items for our new house purchase.
Great experience!! Manny is terrific!!
My husband and I went to Ashley Furniture to purchase a new couch. We were immediately greeted by Stephanie and shown couches that matched our wants. Stephanie was absolutely incredible with helping us pick out and build the perfect couch. She also helped us find a matching coffee table and end tables. We are so thankful for Stephanie and all of her help with our purchase. 😊
Anna was spectacular
ZACK is amazing, let him help you pick out the decor for your home!! The store had lots of inventory to choose from!!
William was awesome and listen to exactly what we wanted!
Went into the store today wanting to purchase a couch, manny helped out tremendously, we were not pressured into buying anything they were only there to help, all in all perfect experience and extremely nice furniture. Will be going back for any other purchases!
I purchased a bed from them a couple of years ago and I had a good customer service experience but the quality of the furniture has not been so great. I purchased a bed and within the first year, I had issues with the panel. Ashley's sent someone to repair it (patchwork). Since that time I've had to consistently adjust the hardware and after two years it won't hold the screw at all. I would assume a bed would last longer. Ashley stated there is nothing they can do to help me and gave me a disconnected number to hire my own service person. NEVER SHOPPING WITH THEM AGAIN!
Delivery was over a month ago and still have not received the night stand drawer or damaged dresser mirror. No follow up from anyone at the store. Seems all they care about is a sale and nothing else. Very disappointing THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER!!! STILL NO REPAIRS DONE, NO CALL BACK FROM SANDRA OR MITCH WHO SWORE THAT WE WOULD NOT DEAL WITH THESE ISSUES AND WE WILL NEVER EVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. HORRIBLE I would give a negative 20 stars if I could
Ebony was very helpful and professional, she is very knowledgeable and we appreciate her help with purchasing our new sectional.
Great experience very helpful staff!!
Manny was great help I found everything I needed due to his help this is a great store and great customer service
Manny, Mitch and Kayla was so helpful will definitely be back again!
Emanual helped us to find the sofa and rug that was just right for us. Very nice selection to choose from. Would definitely go back for needed purchases.
If you want some new furniture go the Ashley furniture in Lowell and see Zack he is the best hands down! Extremely helpful and knows his stuff.
Zach is the best!! Extremely helpful, friendly, and truly worked with us to get what we wanted at the price we wanted it. Cannot recommend him enough!!
Godwin gave amazing customer service!
My experience at Ashley in Gastonia was great!! Ebony was so helpful and we left the store with exactly what we wanted
William was very knowledgeable and helpful
Anna was amazing! She was perfectly content to walk around the store many times as I made my decision. Helped make the decision when I wasn't sure! If you come to Ashley's, ask for Anna.
Zack was the bomb amazing furniture purchase we enjoyed every minute of it
Stephanie was great at helping us find a sectional for our home. She was very attentive to all our needs.
Great customer service from the folks at Ashley!
William always super helpful
Kinda late but google keeps reminding me that I was here, So I've been all over and could not seem to find any furniture in the area for months always overlooking this Ashley's because is so big expecting it to be super expensive...man was I wrong🤦🏿♂️😂. I go in only to be greeted with the most open armed entry I felt like I've been in here before. First impression not at all cluttered with stuff like the other stores so I was able to use my stroller to bring my son in with me. Then I met William I think his name is, who led me in the right direction I was here for 20 minutes before I found the perfect things for my home. Now a new living room set and bed later I'd suggest anyone in the area to shop here you'll have a great experience nobody trying to pressure you into purchasing really just showing you the good stuff for your budget.
William was great!! Super friendly!
Had a great experience and got everything we wanted! Thanks William
Service was wonderful with William!
Service was definitely awesome from William!!
William Middletown, a sales rep was very helpful and took his time helping us. Thanks
Will was great, answered all my questions promptly and accurately, with a smile!
What a wonderful experience!! William M. was so knowledgeable, friendly and really knew his stuff. When it comes time to make my purchases, I will definitely be back to purchase from William. Thanks again for making me feel special and going that extra mile!!
What a good service.
The staff was extremely helpful and friendly. Was such an easy shopping process.
The staff is so kind! If you need new items for you home, go and ask for Willam! He is so nice and so willing to help you find exactly what you need!
Nice store. Great customer service. 😊
Manny was very helpful and walked us through everything we are absolutely thrilled about our purchase
Manny was very helpful and very polite. I recommend Ashley Furniture.
Nice store, good design. Nice sales and clearance options for end of year
I would like to thank Ryan for being professional, but down to earth. You made my shopping experience a great one!
Godwin was an awesome sales rep and very pleased with our purchased.
Never again! If after reading the other reviews( which I did notbecause a family member recommended.) if you still choose to go to this store you get what you get! The reviews are dead on. Ordered in stock recliners only to be told on day of delivery that they weren't in warehouse. Supposedly they were when we ordered!that's why we ordered those particular ones. Only to be told by manager that the warehouse services several stores.... So when I paid you the money they didn't pull them out of the inventory so they wouldn't kept being sold over and over??? And then had to pay a cancellation fee because they used that money to buy the recliners they didn't have?? Although they were quick to deposit the refund of course minus the fee. So I am thankful for that.Not sure whom to blame for there system but it definitely ain't working for them. Lesson learned!! On a side note went to local store In Stanley NC got wonderful service 2 lazy boy recliners and were delivered the day of purchase!
Thanks to Anna for helping me find what I was looking for (and for going the extra mile on her day off to make sure the delivery got there at the right time). Excellent service!
Manny our sells rep was awesome. Kayla in finance was great also. They both went out of his way to help us. I would highly recommend Ashley's furniture and asking for manny he is the best.
We had a great shopping experience at Ashley Furniture in Gastonia, NC. Zach Whisnant was extremely helpful and knowledgeable about the mattresses and Furniture. Also, a welcoming and warm personality.
William was great, and took the time to really help us figure out what works best for our space.
Ebony at Ashley in Gastonia, NC was super nice and helpful. Very courteous, professional, well versed in analytics, and friendly. Very positive experience.
Ebony was an amazing sales associate! Very friendly, knowledgeable, and professional.
Stephanie was very professional, friendly and courteous. Not only that she listened and was able to make purchasing easy. Thanks Stephanie. I would recommend her and would purchase again with this sales agent.
William was terrific salesperson. Very easy to talk to.
Zach was amazing to work with! Very knowledgeable, helpful, and friendly! When we need to buy more furniture, we will definitely call Zach!
Great customer service! Can’t wait to get our new furniture!
I have had a good experience with them so far helpful and good at communicating along the process from purchase to delivery. so I’ll continue to use them going forward only issue is a lot of prices in store don’t match the online site but they match the online price.
I loved my shopping experience with Ashley Store in Lowell, NC. My sales associate was, Zach. He greeted my husband and myself and I explained what I was interested in. I found my couch right away. Zach was very professional and personable. He explained warranty and delivery details Checkout was a breeze. I highly recommend Zach. He made my shopping experience great.
Stephanie was very helpful and the ease of the whole process was great. I purchased a 5 pc dining set and the finance process was great and I am looking forward to receiving my purchase. I will be shopping with Ashley furniture again.
Anna greeted as soon as we walked into the store. She ended up spending several hours with us looking for the furniture for our new house. She was able to recommend and suggest things that we actually ended up liking very much. On top of it she gave us really nice discounts. We enjoyed working with Anna and would recommend anybody who is looking for anything for their house to work with her as well.
William was amazing!
Great service! The associated was very friendly, and helped us narrow it down to the perfect new couch for us.
We received outstanding customer service from Ebony Lee. She took great care to help us make the selections that was best for our needs. She's very knowledgeable about the products, and passionate about her job and accommodating to all concerns we had. I urge all friends, family and bussiness to see Ebony for all their home/business furnishing needs.
Hello everyone, Today I did my black Friday shopping at Ashley's Furniture with the Beautiful Consultant Ebony Lee. I'm telling you, all my Wife and I had to do was select the pieces we liked and Ebony did the rest. She was so helpful with answering all the questions from financing, layaway, delivery, as well as Diamond Care Protection. I just made myself comfortable in a recliner and it was a wrap! It was a fantastic shopping experience. I highly recommend you visit the Ashley Store at Franklin Square in Gastonia. ASK FOR EBONY!!!
Ebony and Kayla were very helpful. They made everything painless and easy. Thank you for all your help!
Got great service by Ryan and great customer service. He helped me get the best price for my coach!
We enjoyed our visit to the store today and working with Manny. He was great and patient with us through the entire process. Make sure to ask for him when you go there!
Excellent service! Godwin was humorous and outstanding in helping us make a selection of furniture today.
Emanuel Gray was really patient with me, thank you
Emanuel Gray is really patient and help us through the needs to our home.
Ebony helped us and gave great customer service and was very helpful. Very friendly and easy to work with. Go see her if you need furniture!!
Ebony was so helpful and patient when I was looking for a couch. She let me take my time and browse the store and then answered all my questions. She is professional, knowledgeable, and friendly.
My wife & I were looking for a new bed & recliner & Zach let us look around, find what we wanted & then walked us through the mattress selection process. He was great & we love our furniture choices.
When my daughter brought me into the Ashley Home store I imagined furnishing my new home would be a task but was more than fortunate to have Stephanie assist me in the process from start to near finish. Her easy going, laid back style and personality, patience with my indecisiveness and product knowledge only added more reasons why I will return to complete the furnishings for my home. Thank you so much Stephanie!
My shopping experience was delightful! zach was very knowledgeable and helpful not to mention very professional..
I had a great experience working with Zack on Saturday! I told him what I was looking for and he took me straight to it and showed me other options as well. Very patient and nice to work with. He explained the difference in furniture which I wasn’t aware of and helped make my final decision. I will be back!
Had a great experience shopping today. Emanuel Gray was very helpful and took care of us quickly.
Stephanie was amazing!! She wasn’t pushy and helped me find exactly what I was looking for. She was easy to work with.
Staff was friendly extremely helpful.Nice clean environment.
Exceptional customer service from Will and Mitch, knew exactly what we were looking for and helped us save a great deal on our bedroom set. I would recommend either one of them to help with your furniture needs.
Great experience and ebony was such a helpful associate!
Ebony helped our family find a great couch in a pinch and within our budget! We will definitely work with her again for our furniture needs 🙂
Emmanuel great informative sales person highly recommend.
Manny was knowledgeable and very helpful. He worked with us to find what we were looking for and took the time to price out different options for us.
Manny was very helpful, patient, and kind. Could not ask for better help!
Emanuel was patient and informative
Going back soon. They have great deals. They not scared to work with you. Ebony is really good at what she does! See Ebony, she want let you down.
Shannon was awesome and super helpful!
Thank you Stephannie Burke! You're the best there is!
William was great! Him and the team helped my wife and I find a great living room set up!
I really enjoyed my visit today it was long but worth it. First off I was greeted by all the staff and they provided great customer service. I was especially impressed with Godwin he was very helpful and told me to go for what I want. I did just that and got what I wanted plus more. Thanks to the staff for making this process peaceful and stressfree. I would recommend Ashley Home Store to my family and friends for sure.
Emanual and Mitch took care of us! They were friendly, courteous, and prompt! We were in and out with exceptional service from both! Thank you both! If in Gastonia and in the market for furniture, stop by and let them service you!
Second time in to see Zack. Each time he was great. Very kind, patient and a true joy to work with. Thank you for a great shopping experience.
Ebony was great. She helped me find what I was looking for. I was in and out with my selection in an hour.
Fantastic experience today with the help of Stephanie, She’s very knowledgeable and went above and beyond to help us get the best rates with a fast delivery! Thank you again Stephanie!
Zach is the salesman who helped me. This is not the first time I have worked with him and he is a very good guy. He knows the products he sales and is very helpful. With his help, I was able to choose the right mattress for my husband and I. Easy and simple set up for payment and delivery.
STEPHANIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ebony was amazing to work with and very knowledgeable on all the products. Made the process as simple as possible and very friendly throughout. Thank you so much to all the staff there that helped out!!!
William was personable and helpful. Decent projected turnaround time on the furniture ordered. 👍🏽👍🏽
Great customer service from Mitch & Godwin highly recommend!!!!
They were extremely patient understanding and very experienced
Stephanie made our new furniture purchase seamless and enjoyable! Very helpful, knowledgeable, and personable! Greatly appreciated!
Ebony was fantastic…. SOLD! In and out couldn’t ask for better customer service!
My wife and I were looking for a new dining room set and sectional sofa for our new home. Stephanie Burke greeted us upon entry and asked if she could help. We did have a specific dining set we wanted to see and she brought us right to it. She showed us a few other similar sets and we ended up liking another one more. She also assisted with moving some chairs around to ensure we found the ones that best fit our taste. She also showed us a few sectionals and we were very fond of one in particular. She worked with us to get the right configuration for our room so we purchased that as well. Stephanie was a great help throughout our experience and we are very pleased overall that we purchased our furniture from Ashley but also from her.
Ebony was very nice to deal with!
Ebony helped us efficiently find & purchase the bedroom set we ordered! Will continue to keep shopping with Ashley Furniture, thank you!
I had an excellent shopping experience. I was assisted by both William and Manny at different times. They were patient and informative. I love my new sectional!
I called this morning and talked to William Millikan about buying some furniture we found online. He offered to email me pictures of the coffee and end tables so we can see them without having to come into the store which was AMAZING !!! William went above and beyond to help and set up delivery for us very quickly. I highly recommend reaching out to William if you are looking for great quality furniture at great prices !
Very friendly and very helpful. Would use her again.
Stephanie was amazing and so friendly!!! We stopped in just to browse and ended up buying a much needed new mattress. She was very relatable and not pressuring in any way. We will definitely look for her again when we want to upgrade anything else in the house. Thank you!!!
Associate was very friendly and helpful. She let us look around and make a decision about what we were interested in buying. We got all the deal and info we needed. We buy all our furniture from Ashley!
William provided excellent customer service.
Ebony was fantastic! My husband and I weren’t sure what we wanted for our living room. Ebony helped us figure out exactly what we wanted.
Ebony is the best. Don’t even bother talking to anyone else. Fantastic all around service.
Ebony Lee is a phenomenal associate! She knows what’s best to go in your home!
Ebony was an awesome sales lady. Mitch was also very helpful and both were very professional!!
Awesome experience as always. Manny did an awesome job with getting us taken care of.
Manny and William were both excellent in helping me and my home today! I came out with great deals, and they listened to my preferences, didn’t rush, and hooked me up with eligible discounts. I’m very happy with our purchase :)
Stephanie was great. She didn't pressure me into making a purchase. She pointed me in the direction of the pieces I was looking to purchase and let me look without constantly hovering. Great experience from start to finish.
Salesman wonderful and patient. Found just what I wanted at a price I could afford. Delivered Friday at the time you scheduled and the guys delivering were awesome. Great experience. Thank you!!
My salesperson Stephanie was absolutely AMAZING!!! She answered all my questions and was extremely knowledgeable with regards to the products. Would definitely come back!!
From start to finish Ryan made our experience both personal and very much business postive, we looked at alot of different furniture stores including a couple of Ashley stores, choose Ryan because of his knowledge, personal service,attention to all the details I hope Ashley furnture can repeat with there delivery and furniture setup Very postive experience so far
Ebony Lee is amazing wonderful customer service she took great care of us and was very professional and helpful !!! Highly recommend asking for her when visiting !!! Stephanie helped me super amazing wonderful very very kind did a great job
William and Zack are great!
William was great! You should def ask for him!
Zack is the man!!! We do not go to anyone but him!!
Anna was awesome!!! Highly recommend!!
The piece in our living room fits perfectly and just adds so much character to our home now! Zack Whisnant was such a kind soul to work with and so knowledgeable of everything in that store! Will always be back to work with him.
Amazing service and excellent staff as always..highly recommend!!
Great service!
William was great! If you want a great deal come and see william!
Manny and Anna were so friendly and helpful! Not pushy but kind hearted. They deserve a raise and a Christmas bonus! Thank you both for your help!
William was awesome! Got us great deals and was super quick. Very friendly!
Stephanie helped us out for bed shopping and we give her five stars. I would recommend her to anyone
Wonderful experience. Our sales person Manny was great and very knowledgeable
Very nice friendly customer service gave time to look around and gave a lot of good options
Nice showroom with a good selection. Godwin was great and helped us find the perfect bedroom set!
Stephanie was such a great help on my search for the perfect mattress! She helped make the process quick and easy!
Stephanie was SO helpful!! I love this place and will definitely be returning. Zach is also one of our great friends here and we always love seeing him.
Great service and atmosphere
Stephanie was so helpful and so great! We unfortunately aren’t ready to buy due to financials but we really appreciated her time, kindness and knowledge of products! We will be back!
Great customer service and they really gave me a great deal. The general manager came and introduced himself as well!
Really nice people! We went in and didn't feel pressured at all. Found exactly what we wanted.
I always have great experiences dealing with Ashley Furniture Homestore. I initially was dealing with Ryan in placing my order. He was on vacation when I was ready to finalize my order so Kendall swooped right in and finalize everything very accurately. The staff at Ashley furniture HomeStore are always pleasant, polite, and eager to assist! Keep up the great work!
Stephanie was amazing!
Stephanie was friendly and helpful
Great Experience. I plan to make more purchases at the Gastonia store in the near future with Stephanie.
Great experience! Kendall was fantastic to work with throughout the process. Super helpful and knowledgeable. Mitch (sales manager) was also great. Recommended for sure
Great experience with Will!
A wonderful place to get you home good needs and furniture .
Stephanie was awesome! Highly recommend asking for her. She will not disappoint you.
Excellent service. Fast and pleasant help buying new furniture.
Anna went above and beyond to make sure that my needs were meet quickly.
General manager was so helpful. Mitch was extremely professional and helpful
Great experience!!! The workers and the manager were very helpful with our needs and patient answering and clarifying our questions. We’ll come back !!! Awesome work,
Mitch did great. Really helped me find what I need
Visited Ashley to replace my recliner. Picked out one online and purchased in store. Kendall was extremely helpful. I was in and out in a flash. Thanks Kendall
The store was clean,neat and organized The employees were very friendly and helpful I will definitely refer a friend or family members to this store
It was a great experience.
Great time shopping with Ashley! I got the perfect couch
Kendall is an incredible salesman and allowed us time to think for ourselves. Very knowledgeable and kind!!!! Enjoyed our buying experience.
Great showroom. They really take the time to listen to your needs before making suggestions. William was very attentive. I would definitely recommend them to anyone.
We dealt with Quinsi…. What an amazing young man. No pressure, kind, friendly, and explained everything to us in detail! The entire process was outstanding. Thank you so much for being so great!!
Great service
I was a first time customer and was searching for a new living room set. I told the employe that I was wanting to pay cash but I wanted to wait for about 2 more weeks once I got moved into my new place I was ready to buy. He got his manager to see what kind of deal he could give me for paying cash and the manager was rude and was pushing for me to buy that day on the spot. I told him I rather wait until I’m ready to get the furniture moved in and he got an attitude and walked off. I wished I remembered his name but I will never be back.
Ryan is amazing. He really made picking our new sectional so easy. He came up with great color ideas, helped with the measurements and overall gave us a great experience! We will be back just because of the customer service!
This store has wonderful customer service and very friendly associates. My wife and I just bought a new house far away from the area and Manny was able to work out all of the logistics for us to make buying a living room/bedroom set as hassle free to us as possible. Me and her could not recommend this store location and Manny enough. As an added benefit, the management was directly involved too and helped assist us with our transaction to get the absolute best price possible, so shout out to Ryan and Mitch for that too. Definitely will continue to do business here!
Stephanie B. was an absolute pleasure to work with!!! She assisted me in picking out new furniture for my new home. She is kind, courteous, and caring! Ashley Home is so lucky to have her!!
The staff at this location was very professional. The staff listen intently, and was eager to thoroughly answer any questions I had prior to my purchase. I had found my item of purchase on the Ashley website for 300 dollars less than that of the in store sales price. The GM honored that and matched it by selling my item at the discounted price shown online. The staff made the process laid back and efficient upon making the purchase. I am certain to shop here again and recommend this location. Yes, it can get a little expensive but you get what you pay for; that being long lasting, durable, quality furniture.
Associates are alright! But Suggest you pick up and deliver your own furniture, their 3rd party will Carelessly charge you for a delivery that will never happen. Spent Over $6,700 worth of furniture, canceled because of miscommunication day of delivery, charged over $1000 for canceling my ashley furniture order and charged with delivery fee that was never met. America continues to rob people and other countries right and left. Ashley corporate won't even provide Their customers the 3rd party delivery service information yet THEY WILL SEND THEM TO YOUR HOME WITH A BIG DAMAGED PURCHASE!!!
My husband and I were very pleased with our experience buying furniture for our den and with our sales person, Ryan. He was very professional, knowledgeable, answered all of our questions, and extremely helpful. We highly recommend Ryan Furr and all of staff at Ashley Furniture in Gastonia! It was a great experience!
This is not my first visiting this location. This time, I was helping my sister shop for furniture her new home. Our salesperson was William. He was very polite and accommodating during the furniture selection process. The general manager Mitch was generous and very helpful throughout the process as well! Shopping at this location was a great experience. The team we met were all professional, friendly, and affable. The customer service here is great!
I really enjoyed my visit today!! The Store Manager Mitch is so friendly and down to earth. He came over while we were browsing and assisted to save us time and did a perfect transition to my new fav guy William!! He was so patient and helpful in my process and even in my indecisiveness! He helped me choose the perfect bedroom room and living room set to match our interest and made sure it made financial since! Lastly Kayla was sweet, fast and efficient with my paperwork for AN! Thanks guys!! Such an awesome team! I’ll be back soon!
A good quality and selection. Friendly and very helpful people.
Stephanie on the sales floor is second to none and is very knowledgable. Great sales.
Kendall was awesome to work with. Very knowledgeable of products offered.
Anna was so helpful!! We are very excited about our new furniture!!
William and Mitch are great! Totally recommend going here for your furniture needs.
Very professional and helpful with my purchase. Manny did a great job helping me make my first furniture purchase.
Quinsi was great help when I went and purchased my living room and bedroom suite. Also the manager helped me with the discounts. Great experience!!
This place is horrible. The furniture is overpriced Chinese garbage. I will continue to buy expensive American made furniture from Hickory
Stephanie was super nice & patient with us during the four hours we were there to select a new mattress. Stephanie was so friendly & knowledgeable. We never felt rushed or pressured to make a purchase. Mitch was great to work with as well…very professional yet laidback, which we appreciated. Can’t wait to get our new mattress & adjustable base!
Stephanie B. greeted my wife nicely and friendly as we walked in. We were there nearly 4 hours deciding on a new Tempurpedic bed. She was very patient, friendly, and professional. She knew the product very well and answered all of our questions and concerns. Thanks to Mitch, he was very helpful and supportive.
Shoutout to Manny for excellent customer service. The whole team did a great job but Manny did his best to get me the product that I wanted. Thanks Ashley Homestore!
Had a great experience with Ashley’s in Gastonia! Kendall was great! He helped me find, exactly what I was looking for!
Anna did a great job in helping us find the right bedding furniture and a great mattress. We will be back. Great customer service!!!
Exceptional Service!!! Thank you, Anne!
I love the quality of your furniture and your sales prices aren't too bad.
Went a couple years ago and bought tables and bedroom furniture from bryton. He was awesome. We needed another couch so we went last week and worked with Anna, I believe she said she was the sales manager. When asking her about the total price of the couch with taxes out the door, I then asked her if they priced matched. (I had done research and found the couch for 600$ cheaper and it was actually local.) she told me that YES, they do price match… I showed her the website and the couch with the lower price and asked if she could honor that. After looking at it she told me no that they cannot price match with Laughlin’s furniture because they wouldn’t have that couch for another 4 months. We told her okay and left. I called Laughlin’s furniture and they had it in their showroom so we purchased from them and now have it in our living room 3 days later!! Hate we couldn’t give our business to Ashley’s again after a great experience with our sales man a few years ago. Anna seemed very standoffish, barely any eye contact and very short with us. Explore other options before buying from Ashley’s! Same couch for $600 cheaper!!!!!
Awesome service and a great price. Manny is the man to see. He wasn't push and was able to answer all the questions we had to save he most money on exactly what we wanted.
William was a great associate! Very helpful!
I have shopped at Ashley’s since graduating college in 2013. Specifically at this Gastonia location. I know I was told that I was paying extra for delivery and setup. I specifically asked because I was originally going to order online but I had a coupon received in the mail which even after the discount was applied and additional delivery fees added, the price was actually more than what I was going to pay ordering from the app, but I was okay with that since the sales rep said they would be putting it together because ordering on the app, I knew I would have to put it together. Additionally, when talking to customer service the man compared the furniture I got to IKEA furniture, which I thought hell I didn’t pay IKEA prices! I’m very unsatisfied and disappointed especially because I can’t even move some of these boxes that were delivered because they are so heavy. If Ashley’s is no longer catering to the customer as well as selling me IKEA furniture at an Ashley’s price, I will never shop here again. That’s a promise.
Keith did a really good job. He helped me and my mother in law. Our experience was nothing less than top shelf and professional. Highly recommend
Had a great experience. Kayla Morris is amazing and helped me with all my needs. She is great and I will be definitely shopping with Ashley again because of her
My husband and I went in the door and there wasnt anybody to greet us! But then we meet Ryan he was awesome! Ashley Homestore is and will always be our furniture go to! Thanks again Ryan! Everybody ask for Ryan!
One of the managers named Zach was so extremely helpful. So patient and transparent and even though it took us hours to make a decision, he was there the entire time giving us honest advice. In the end we came to a decision, and he was so helpful with the pricing. Overall an amazing experience!
Quinsí was great
Love this place! I've used Ashley's for my furniture needs many times and I've always been satisfied with the service, quality and pricing. Manny really took good care of me yesterday and I'll definitely be back soon!
Great experience. No pushy sales from Kendall would recommended seeing him if you visit store.
Manny was so helpful very nice to work with great all-roundguy.
Ryan Furr has been extremely helpful, willing, knowledgeable and very professional. It was a pleasure and wonderful experience purchasing the things our mother needed! THANK YOU
Had a great experience working with Mitch. He ensured all our needs were met and we got everything needed for our home. Will definitely be going back.
Very nice. Very helpful good prices. Zach was very helpful!
Manny and Zack were great! Very friendly and not pushy!
Anna Did a great job with us on everything so glad we came there today
Great service. Was able to get in and get exactly what I needed. Fast delivery times. Great customer service from William!
Great experience! They took care of our needs. Will definitely shop again!
Excellent service from Emanual Gray. Answered all our questions. Set us up for a quick delivery. Explained the value of the Diamond Protection which we decided to add-on. We'd been looking for a dinette set that was actually in stock somewhere for awhile, so we're excited about our purchase.
Zack was great
Kendall was awesome!! Very helpful and personable.
First time buying at Ashley furniture so didn't know what to expect . We were greeted at the the door with a smile from Stephanie who helped us with any questions or concerns she was great and very helpful.
We found the couch we were looking for very quickly and easily. William is a very helpful sales associate and we walked in and out with a new couch in 20 minutes.
I really enjoy shopping in the store and Kayla Morris was extremely helpful with different purchasing options helped making my choices easy. Love my new furniture.
Have a great staff. Was very helpful and friendly while taking care of my needs.
Kendall was a pleasure to work with! Sold is what we wanted without the hassle. Thanks Ashley Furniture!
Anna was very helpful and did her job well!
Anna Thackrah was really helpful answered all my questions best customer services in a long time
Kayla with acceptance now was such a pleasure to deal with. I went in there looking to finance some new furniture for my home and she told me all about same as cash and having the flexibility of not having to pay it all that day. Definitely a great shopping experience and will be back again
Had a wonderful experience! Brought my two and four year olds with me and Godwin was wonderful with the boys. He listened to what we were looking for and suggested the set we ended up buying. He was very helpful but also left us alone to shop. I will definitely be back for other furniture needs.
Great experience purchasing a couch and mattress at Ashley. Manny and Zach were super helpful in getting us the best deal and making our buying process simple
Manny and Mitch were very helpful!
Anna has really helped us to get our bedroom set and worked with us to get the best possible price!!
Great customer experience.
Stephanie was very helpful and knowledgeable and I am very satisfied with her customer service !
Thank you Stephanie for taking the time to answer all my questions and deal with all my indecisiveness on my purchase. I'll be back again for certain.
Stephanie was very helpful and professional
Was an awesome experience. Manny and husband manager really helped me out.
Anna and Stephanie exceeded my expectations! Loved doing business with them.
Anna was so helpful, positive, and patient with us. If you are looking for furniture, go to Ashley in Gastonia and ask for her
I had a great experience. Quinsi was so helpful and understanding of my situation. He got me a great deal on my bedroom set. I would definitely recommend him to anyone.
Awesome customer service by Ryan and Mitch at the Gastonia store.
Very helpful!! Loved the furniture and the staff!
Kendall and Zack helped us get our new couch with a delivery in less than 2 weeks. Thank you guys!
Great experience!
Manny was very helpful in our process of buying a bed. Highly recommend him if you plan on buying furniture!
Manny was awesome!!! Very friendly, knowledgeable and they make it easy to do business with them.
Came here to purchase a new sofa for my home. William was fantastic! He helped make the process smooth and easy and was super helpful! :)
Will was attentive without being annoying. Knowledgeable, helpful, and knew the products! Followed up as promised & provided sufficient customer service. 😊
Quinsi, was a breath of fresh air and a break from the normal sales spiel. I didn’t buy anything but quinsi was knowledgeable and spoke well to the products and services. He said he was new with the company which made it even more of a delight to know that Ashley’s has given its sales people the tools to be successful. I wouldn’t hesitate to refer this location(Gastonia) to friends and family! ⭐️🤩
Zach is a staple of customer service.
Quins was the best he helped us out with our entire process of buying our dining table as well as getting some barstools for our new house I highly recommend him and we will definitely coming back just for his customer service
Ryan was fantastic! He was very patient and helpful.
Here at Ashley Manny for extremely helpful and patient with our selections. He took great care of us.
I was greeted at entrance with a smile and the salesman was very willing to assist me, he took his time with me, he was nit pushy and he showed me some great deals, the store was neat and clean and they had a great variety to select from, I highly recommend Ashley Furniture Store to others.
This was the first time shopping at Ashley’s and William helped me the whole time! He answered all of my questions and helped me find the right couch!
Very helpful and friendly
My experience was nothing less than great . Manny paid close attention to the details of everything we asked for . I would recommend going to this Ashley furniture. In Gastonia .Ask for Manny
Quinsi is awesome!
Ryan has been awesome. Such a better experience than another store!!! Will alway ask for Ryan!
The customer service was excellent. Manny was the person who greeted me at the door and help me throughout the entire process. If there was questions I had and he couldn’t answer he find the person who could assist him. I would recommend this store and salesperson if you are looking for furniture.
In the past we generally haven't visited any of the Ashley stores but that has changed after our experience with Anna at the Gastonia store at 3932 E. Franklin Blvd.. Anna was extremely helpful, knowledgeable and patient with us. I can’t recommend the Ashley store in Gastonia and Anna enough. They will always be our first choice when buying furniture. You will not be disappointed if you give them a chance.
After moving to the area and needing to update some furniture, I had the pleasure of working with Ryan to pick out a new bed frame and mattress. Ryan guided us through the proper mattress selection and gave us valuable knowledge about the products. He was a blast to work with and I would highly recommend him to anyone else!
Everything was absolutely perfect!!
Quinsi has been great one of the best sales experiences. I've ever had!
Ashley furniture representative very helpful I purchased the mattress and he discussed several different types, let me try them out and gave me the pros and cons of each and was extremely helpful with my purchase.
Zack was absolutely amazing!!! He helped us lay out our whole living room in the store. We will definitely shop with him again.
William was easy to work with, extremely knowledgeable, and not pushy at all. We would highly recommend working with William @ Ashley in Gastonia.
Bought 3 piece living room set. We liked the style but the color we got was darker than what was in the store, it was also darker than the set on their website. When we talked to the salesman, he said this was the "new" brown for that set. He said they would "make it right" by offering us gifts or something. Once he talked to his boss, he would let us know. Never heard back. Glad we like the style but no more business from us.
William was extremely helpful, I feel we drug him all over the store. Very pleasant experience and beautiful selections!
Emmanuel Grey Did an awesome job helping my mom with her bedroom set i had to translate for them but he was 100% Awesome
My family went in to look at living room furniture. We are at the beginning of researching. Upon arrival, we were greeted & the sales associate did the typical pitch and such. We have been through this before, so we told her that we'd prefer to just look alone, if that was OK. We sat on a few sofas & somehow I got to the mattresses. I'm almost to the point of needing a new one, so I sat on a couple to test. We were approached by a guy that said he was the general manager. He started the sales pitch! HARD! I tried to make it apparent that I did not want to be engaged, I just wanted to read about the mattresses. Since I could not shop with all of his questions, I walked away with a nod & a "Thank you, sir". He responded with "What did you say!!". "Thank you, sir". "Thank you WHAT!" "Sir...?" My son & I moved on, & he attacked my husband. Tons of questions. Tons! Husband finally said that he was done here & was leaving. "Leaving the store!?" "Yes, we're done. We're leaving. I don't mean any disrespect, but we're done here." He has the wonderful comment of "You ARE being disrespectful. YOU'RE DISRESPECTING ME BY WALKING AWAY WHILE I'M TALKING TO YOU!" He follows us to the door while making similar comments about us disrespecting him by exiting the store when we feel harassed. He got up in my husband's face and I had to step in between them. If I wanted to buy something from this store..I certainly would not now. Is this how customers are treated? Are they forced to buy their products? Just because he runs his mouth doesn't mean I have to stand there and listen to it.
Great experience! Anna was very helpful and answered all my questions about the patio furniture. Would go back again.
Quincy shut down with me look at my dimensions and shared his experience with colors and what would fit well within those Dimensions it was a pleasant experience and I would recommend asking for Quincy, if you are a perfectionist like me.
William helped us and was AMAZING!! He was very knowledgeable and friendly! We were very pleased with his help!
William was our salesperson in Gastonia and was great, he was very knowledgable and was good to work with.
Quinsi was very helpful right when we walked in. He explained the whole process and even loaded My car up! It was a great experience and we’ll be back again!
Quality and price can not be beat. Manny and Zack were great to work with. And we are completely satisfied. Danny Duran
Manny is the salesperson who helped me on 2 occasions. I had a very hard time making a decision on a sofa. The first time I went home without buying one but went back a few days later and ended up buying an entirely different one. I cannot express how patient and helpful Manny was! He never tried to push me to make a decision and just patiently went from sofa to sofa showing me everything he thought I would like, until I found the perfect one! I am SO grateful for the excellent customer service at Ashley Furniture these past two visits as well as the several other times I was in the store and purchased other items. Thank you all very much!!
Nice furniture good sale. Yes we bought a sofa there.
Spent over 2k on a living room set and reported the recliners kept getting stuck and they gave me a number to call, they shipped a bunch of different boxes and said a technician would be in contact. 3 months later still the same problem and no one answers. The actual store does nothing and the customer service is terrible, Bought the protection plan for nothing since I can’t get anything resolved.
Just purchased a couple chairs from Ryan in the Gastonia store. He was very knowledgeable and I will definitely call upon him when I’m in need of more furniture. I would definitely recommend Ashley for anyone needing new furniture.
Ryan is by far the most personable salesman I have ever met! Kudos to you!! He went above and beyond my expectations. Our interactions began the day before we actually met. I was in a predicament that which entailed trying to have furniture secured and delivered prior to my nieces first birthday. Not only did Ryan make things happen, he also introduced me to the Acceptance Now rep, Kayla. Kayla made the financial part of my experience magical. Thank you both for all of your hard work. You definitely have a new customer for life. You guys ROCK!!
Great customer service. Ryan helped me find a mattress within my budget and preferences for firmness. Many good options to choose from and Ryan explained the pros and cons of each. Very satisfied with purchase and service provided
William was great!
If I could give zero stars, I would. When we bought our new sofa, we were given several different dates for delivery. It took months, not weeks. And when we bought the protection plan for it , we were lied to. We were told in-store that it covers pet damage but it does not. We were told in-store that if the seams didn’t hold, it would be covered but it does not. You have to let them know within 30 days of discovering damage, but for the past 60 days, we’ve been given the run around. Everything about this company is BS. DO NOT SHOP AT ASHLEY!!! THEY WILL CHEAT YOU!!!
Had a great experience. Got what wen there for.
Great experience at Gastonia NC location. Manny did a wonderful job helping us with a dining table. Ashley had the perfect table at an amazing price!!
William was awesome. He was great at helping us navigate our mattress purchase. He showed us the power of an adjustable base so we got one. Can't wait to have a great night sleep on my temurpedic!
Don't buy anything from this company. They are basically running a scam. Taking money and not delivering the furniture you paid for. Spent over $3k on a dining room set that was supposed to be delivered within a few weeks. Going on 7 months and nothing. When I requested to cancel they want to charge me a penalty even though they cannot deliver. I completely believe have no intention of fulfilling my order at this point.
Don't buy anything from this company. They are basically running a scam. Taking money and not delivering the furniture you paid for. Spent over $3k on a dining room set that was supposed to be delivered within a few weeks. Going on 7 months and nothing. When I requested to cancel they want to charge me a penalty even though they cannot deliver. I completely believe have no intention of fulfilling my order at this point.
Shout out to Kendall who was knowledgeable and patient with my wife and I as we took a look around the store. He guided us through the sales process like a true pro. I look forward to doing business with him in the future.
Super helpful staff. We needed a new marress as well as furniture so by combing our order we saved thousands out the door.
Just bought my couch! Zack was amazing!
Zach was great!! He was super helpful and didn’t make us feel rushed or pressured. Very pleased.
I had a Great Experience!!! Mitch the manager was able to help me with a furniture set that I wanted and took time to show me different sets but also helped in finding the best set for me … Godwin the salesman was great in helping with a mattress and very helpful with all information needed … if I could give this place 10 stars I would .. I will be back !!!
Angel was amazing and helped us out so much. He took his time, made sure we had all of our questions answered, and helped us get everything we needed. Superior service!
William was a great salesman. Not only was he professional he was also patient and was able to help me find the right furniture for my budget. Throughout my visit he ensured that he was in my eye sight and never disappeared like some salesman do. William made a stressful task easy and effortless.
I had a great experience at the Ashley Home store in Gastonia, NC! Mitch and Godwin were very accommodating and assisted me with my furniture needs. I really enjoyed my shopping experience yesterday! I will definitely be back to that store!
Sarah was a wonderful sales associate! As soon as I walked into the store, she was ready to assist with the needs that I had for furniture. She assisted with getting the quickest delivery date and made sure that everything was done to my and my wife's satisfaction. The store was clean and inviting and the staff was helpful. I will be back for my future needs. Thanks, Ashley Furniture!
We had an awesome experience from the time we walked in the door with every sales associate we came in contact with. Our main sales associate Manning was wonderful and so informative about our options with what items were available. This was our first time stepping foot in an Ashley’s and we will definitely be back as well as mention this store to our friends and family looking for furniture and wanting to have a great experience.
Knowledgeable sales people. Kendel was also very patient with my 84 year old mother.
We had a great visit, if you are looking for some furniture ask for Kendall Shrum he help us find what we were looking for and gave us a great deal. Thank you Kendall.
My family just moved into a new home. I went into Ashley looking for a living room set that could withstand a 5 year old and twin 2 year olds. Mr. Godwin Nsianya assisted me throughout the entire process. He made recommendations based on the qualities that I stated that I was looking for in terms of the space available for the furniture, colors, comfort, and the children. He was knowledgeable about what was in the store that would suit my needs. Typically, I get quite anxious when it comes to big purchases, especially with having to bring the kids along. Mr. Godwin was incredibly kind, patient and helpful throughout the entire process. This may have been the first time I've left from purchasing furniture feeling completely at ease and 100% satisfied with my purchase. I'll definitely be back for more pieces soon thanks to this experience. Above par service!
Good selection of furniture and Zack took excellent care of us
Anna Thackrah was a pleasure to work with. She followed through on her commitments and worked to get my furniture delivered as the pieces arrived. This was much appreciated to get rid of the echos of my empty home. Still waiting on the final pieces to arrive so that I can then order the rest of what I need, but I'm sure she will continue to impress with her level of service.
Had a great experience. Angel at the Gastonia location was an exceptional salesperson and helped us out thoroughly. Great staff and very helpful.
Zack helped us. This is our second purchase with him. Very helpful. Knowledgeable. Showed us around the store. Answered all questions honestly. Will visit again.
Zach was amazing, very respectful, knowledgeable, friendly and helpful. I will be back to buy more from him. Thank you
(Translated by Google) Excellent attention very good prices you are a great manager (Original) Excelente atención muy buenos precios eres grade manager
Would not recommend them at all!
Nothing like shark salesmen.
Kendall, is awesome we walked in and he greeted us with a smile 😊, we ask what needed and he got us a dinette to be delivered within 2 days..
Great experience! Staff was very professional and attentive .
William M. was awesome he was super patience with me and very informative on all the items we looked at. He was also very geniune and up front which made me feel very comfortable with making a purchase! We'll definitely be back!! Edit 5/12/22 my second purchase went great and the delivery guys where super fast and installing my new loveseat. They even swept up some popcorn when they moved the sofa. Awesome customer service!
After waiting 3.5 weeks for a couch to be delivered, I learned that there was a delay. I completely understand delays, however when they were unable to give me a new estimated delivery date I asked to cancel the order. The manager spoke over me, and told me that I had to pay a 10% cancellation fee. So I cancelled anyway mainly due to her attitude but also because I can’t wait in limbo for furniture with no estimation of delivery. It cost me $56 dollars and it cost them a customer.
Wonderful in store experience. Unfortunately, they will not tell you that you may wait up to a year to receive your order. We all understand supply issues, but the salesperson needs to be honest up front and allow customers to decide if they are willing to wait or not.
They were awesome very helpful they know how to get what you want. Thanks Goodwin
Zack greeted us upon entering the store. He was very personable while he showed us the sofa set area. Zack then let us browse happily. We checked out the majority of the sets, then returned to our favorite sets to make a choice. Zack checked in on us occasionally and answered our questions but did not hover. Once our decision was made, Zack answered all of our final questions and we chatted comfortable. He made a wonderful connection with my son as they have military duty and children in common. Due to the quality of your furniture and the connection we made with Zack, we will be returning in the future for all of our furniture needs.
customer service was great
We have been buying furniture from Ashley's for years. Anna Thackrah and Zack are always so helpful. They have consistently gotten us the best deals they could and have always been so fun to work with. We love Anna's "make it happen" spirit and kind personality. We will definitely be back.... again! :)
My first time in a Ashley store and I was really surprised. I was greeted when I walked in and was told if I need any help just to ask. No pushy salesman! I was allowed to walk all over the store and look(what I went in there for)!! When I did have questions, Godwin was first class! He was most helpful and seemed to really care! I’m thankful for this great experience and I will be back!
Zach was awesome, super helpful and patient! He didn't pressure us at all and was just happy to make sure we got exactly what we wanted and nothing more. Couldn't be happier with our experience!
William was very helpful! He gave us space to look around and was readily available when we were ready.
William is a great salesman. Would buy from them again.
Zach was amazing.. very helpful and knowledgeable!! Took no time at all to finalize my deal with 0% financing my dresser.. will be back and highly recommend!!
Beautiful overpriced furniture. You can find some quality prices and deals if you visit periodically. I have.
I found an amazing living room set that was so fantastic I decided to update our dining room to coordinate as well! The more you buy, the more you saved so we ended up getting huge discounts and saving even more when we financed for 12 months with no interest! Our salesman, William, was incredibly helpful also, without being pushy! I will be returning to furnish other rooms!
My husband and I became customers of Ashley Homestore in Pineville a couple of years ago. That’s where we met “K”. He was always knowledgeable and friendly but never pushy. He has since moved to Gastonia where he will become our sales person. (I lost my husband 15 weeks ago and he not only reached out personally with a call but he and another great sales colleague of his, Rebee have checked on me regularly!). They are not just great sales people but great, caring people Love them both! ❤️ This isn’t something you can train into people, it’s just a quality individual who will go above and beyond!
The people are very friendly and accommodating, and they have a nice selection of furniture. The store is clean and appealing. Our salesman was very nice and able to give us a good price. It is just sad the delivery time is so long, but it is the same everywhere!
Beautiful furniture
Great service and they were super friendly and helpful. I was able to get all the furniture I wanted in one trip with a great warranty.
Visited this store to purchase a bed set and furniture. No one greeted me nor attempted to offer assistance. Customer service is key !
I like Wyatt my rep. He very keen on what I wanted. Showing me the right stuff. He didn't waste my time...I mean he greeted me and always was near by if I had a question, but he never "clobbered me" like dales ppl do sometimes. 😝 If not for him I probably wouldn't have found and bought what I wanted. TY Wyatt!!!
William at the Gastonia location showed great customer service. He made us feel very comfortable and he made us smile. Loved his energy. He was very honest and that’s we need in a representative.
Excellent Customer services
Zach is an excellent salesperson. He is very knowledgeable, patient and kind. I would recommend asking for Zach if you’re planning on taking a trip to the Store in Gastonia.
The products were awesome n William who showed us around was very enthusiastic, and passionate.
I have always shopped at Ashley’s Furniture over the years. But not anymore. About 2 months before Thanksgiving I visited Ashley’s in Gastonia for a dining room table, only, not including the chairs. They gave me an estimated delivery date and I checked back up to the week before. Still no delivery date. So, I went in today and spoke with the General Manager Matt. I asked if I could just buy a table off the floor and was told NO, Absolutely Not. They have at minimum, 20 tables in the store and could not sell me even 1 table! I’m not picky, I said, I would take whatever they had because relatives are coming from MD for the holiday. Still he refused. The table I selected sat at the back of the store for $500 which tells me it’s probably discontinuing. We were also sent to the south blvd Charlotte location and told the have tables there at the store but that turned out to be a lie. I bought my bedroom furniture from them, nice cherrywood marble top dresser, mirror and poster bed. That was years ago and they still sell that set. Cost me over 2,000. Never again will I ever come to this store. My daughters bedroom set also came from them. We have about 10 stores in this area and not one of them are willing to sell me a table for thanksgiving. It used to be that people were willing to help loyal customers out but not at this location. I’m canceling the contract with Ashley’s immediately, because I won’t need it after Thanksgiving. My relatives only visit for this holiday. So, I went back in the store to speak with the General Manager Matt again to cancel the contract. You know what he said, “it’s gonna be tough to find another table a week before Thanksgiving!” Unbelievable. I told him to cancel it! So he responds, “you know what I’m going to do. I’ll even wave the 10% Cancellation Fee”, waiting for a thank you from me. Don’t hold your breath! Although, I would pay it not to deal with them ever again. Very, very poor customer service!
1st time we have shopped at Ashley’s furniture store and we were so happy that we did. Wyatt Shaut went above and beyond to make sure I was picking the furniture that I was Wanting . I brought a photo in but they did not have it , but he showed me too different sets I found what I really liked better . I can’t wait to get my new furniture…. I recommend Ashley’s to anyone who is looking for beautiful and reasonable price furniture.. thank you Wyatt for all your help ..
I got an offer and they didn't honor it and didn't offer me a solution or compensation either. Too bad for your reputation, I wouldn't buy from you ever.
A wonderful experience and great staff.
Sorry manager. Wants to charge me a restocking fee for a chair that hasn’t even left the factory warehouse. I want to cancel because it did not come on delivery day they scheduled. They picked the date
If I could give zero stars, I certainly would’ve! Buy your furniture elsewhere!!!! I purchased furniture from Ashley’s MONTHS ago, and when it was finally delivered, I was not happy with it ( it looked better in the store) and the sofas that I received look very cheap. The terrible part is that Apparently they do not honor their 30 day return policy and will not allow me to return furniture that I paid money for in their store. I’ve elevated to corporate and no one is willing to make an exception and allow me to return this furniture. I know that they will be able to resell it easily however they are unwilling. I will never spend another dime on Ashley’s and will make sure that my family and friends won’t either.
Salesperson was easy to work with, understood what I saw looking for, & showed me all the options.
Good quality furniture, they have prices on furniture to fit about any budget !
The customer service is bad. I personally went in the store to check on the status of my furniture and first of all they couldn’t find all of my purchases. I had three separate purchases in a day and the store manager (Matt) couldn’t find it all. He said my sales lady Ana was off and he would have her call me the next day to figure scything out. She never called. I tried to call her but she didn’t answer. I never found out what happened to the third mattress I purchased because no one cared enough to call me. Then when I called again and told the manager Zack that I had been tried like ——he said I’m gonna stop you right there. First how does he know how I’ve been treated. Never got all my receipts for my purchases and when I cancelled the order I was charged 10% fee. Please stay away
Ashley HomeStore has great furniture. Customer service is wonderful. I will let my family and friends know to shop Ashley HomeStore.
Great staff! Very friendly and excellent prices. I will definitely come back to this location again. Very happy with my purchase.
Sarah was very professional and super helpful without being pushy!
Great service
Ask for Zach!! 100% best of the best. Super professional, made it super easy!
I’ve been a loyal Ashley’s furniture customer in Gastonia for a long time and spent nearly 40K in furniture over the past 6 years. I will NEVER purchase another set of furniture from them EVER again and will also NEVER recommend them to anyone. I purchased about 13K in furniture from them only to have 6 of the 8 pieces show up damaged. I thought, no problem, called customer service and they scheduled to have them switched out. The day of the switch out, the drivers were EXTREMELY rude to my wife stating that the pieces should have already been disassembled (which was never stated to me). What makes this even more ridiculous is that the none of the pieces were mechanically fastened anyway. The also stated they would have to leave the broken furniture here because they did not have room on their truck (which is UNACCEPTABLE!). I don’t have room for 6 additional pieces of furniture in my living room. I called customer care while the drivers were here and they spoke with them. They then stated that the drivers would be back in a few hours to pick the broken items up and asked if I would allow them to store the broken furniture here until then and I said, “Ok”. This was a HUGE mistake on my part because they never came back! I called the store and spoke with a manager who stated they would have someone out the next day which never happened. In fact, I received a text message saying it was going to be another 3 days until someone could come out to pick the broken furniture up that they should have gotten the first time. I have 30 people coming to my house tomorrow for my son’s 1st birthday and you can’t move in my living room because of all the extra furniture that Ashley decided to store in my living room for 4 days. Thanks a lot Ashley and I can promise that you lost a valuable loyal customer over this stupidity. In addition, I be returning ALL of the 13K in furniture that I purchased out of pure principle that I don’t do business with a company that treats me this way. HORRIBLE business practices you have and Inwould give 0 stars if it would let me.
I've been a loyal Ashley's furniture customer for a long time and spent nearly 40K in furniture over the past 6 years. I will NEVER purchase another set of furniture from them EVER again and will also NEVER recommend them to anyone. I purchased about 13K in furniture from them only to have 6 of the 8 pieces show up damaged. No problem, called customer service and they scheduled to have them switched out. The day of the switch out, the drivers were EXTREMELY rude to my wife stating that the pieces should have already been disassembled (which was never stated to me). What makes this even more ridiculous is that the none of the pieces were mechanically fastened anyway. The also stated they would have to leave the broken furniture here because they did not have room on their truck (which is UNACCEPTABLE!). I don't have room for 6 additional pieces of furniture in my living room. I called customer care while the drivers were here and they spoke with them. They then stated that the drivers would be back in a few hours to pick the broken items up and asked if I would allow them to store the broken furniture here until then and I said, "Ok". This was a HUGE mistake on my part because they never came back! I called the store and spoke with a manager who stated they would have someone out the next day which never happened. In fact, I received a text message saying it was going to be another 3 days until someone could come out to pick the broken furniture up that they should have gotten the first time. I have 30 people coming to my house tomorrow for my son's 1st birthday and you can't move in my living room because of all the extra furniture that Ashley decided to store in my living room for 4 days. Thanks a lot Ashley and I can promise that you lost a valuable loyal customer over this stupidity. In addition, I be returning ALL of the 13K in furniture that I purchased out of pure principle that I don't do business with a company that treats me this way. HORRIBLE business practices you have going on there and someone should be fired for this.
Great furniture, friendly staff, very happy with my purchase !
Lied about credit report
Buyer beware. Save yourself the headache... Purchased furniture from Gastonia location. My salesman Rodney made the sale and then has been out since. I was told all units I purchased was in the warehouse available and would be able to setup delivery within 2-3 weeks. Thursday after my purchase the delivery team calls to notify me that part of my order was ready to ship We set up delivery for Tuesday of the following week. Received an email and text confirm delivery time. Day of delivery delivery team still not there after their time window I call customer care to find out that they had moved it to a later time in the day. No one ever called or email to notify me of the change yet Ashley's charges a cancellation or rescheduling fee. Following week I called in to speak with the store manager Matt who is now my point of contact because my salesperson is out. He tells me he is working on getting an estimated delivery for the other units and promises to give me a call 2 days later. One week passes with no communication from Matt I have to call and track him down he then gives me the same response after numerous attempts to contact him he never returns your call still to date I have no estimated time of delivery after spending $17,000. .
Sales manager was awesome to work with! Delivery of furniture not so much! Our furniture was delivered damaged, we reached out to customer care and they say an order was placed to replace our damaged furniture. We are still waiting on another part of our original order to be delivered. At this point I’m not sure we will ever shop here again.
Drove 40 miles for lift chair and they only had 2 on the floor.
I went to the store with my husband to purchase a king size storage bed and we didnt not like the models available in the store so ended up purchasing the item that showed as available online. Nick Doons from Mathews Ashley store helped placing the online order. He even said that store credit will be provided if we dont like the furniture. It was fair until here. But on the delivery day we didnt receive the headboard for the bed so the delivery guys just put the rest of the boxes in the center of bedroom and asked us to wait for the headboard to come. Headboard was delivered 2 weeks later and assembly was done by the team. Assembly was not done properly, center slats to support horizontal slats were not put and were left in the boxes. We didnt get chance to look at the size of headboard legs at the time of assembly, later realized it is very slim and didnt feel strong enough for a king size bed. We decided to exchange and was told on phone that return/exchange is not available after the product is placed at home. We didnt check the terms and conditions as the store assistant told store credit will be provided incase we dont like the product. Never heard such strange return policy for a furniture purchase. Worst customer service policy possible for furniture that too when bought online. Shouldn't have chosen Ashley store for purchasing at all. regretting the choice.
Walked in and greeted right away by Anna. My wife showed her a picture of the couch she liked online. Anna took us over to the showed us the couch and other choices. Few minutes later we signed papers. Great experience. Thank you Anna
Godwin Nsianya was very polite and helpful in my shopping experience and I would have given more stars had the manager not told me to" sit there and look pretty". When making a large purchase I will ask questions and I will not "sit there and look pretty". Also on Sunday's they do not have people there to help you load your couches so be prepared to load them yourself.
They we’re real courteous in helping us decide what to pick out and helpful!
I ordered a table set from this location on January 25, 2021. It is now almost 8 months later and there is zero delivery date in sight. I’ve called and asked about this several times and no one could give me an answer. I was even told I would be charged a huge fee for cancelling my order. I wouldn’t buy anything from this company; anytime in the near future, if you want to receive what you bought before it goes out of style
Very expensive!
It seems like no one wanted to assist the customers this evening. Salesman where sitting on their phones and not paying attention to customers unattended. Looking for a new bedroom and living room set. Can take my money elsewhere.
We walked in yesterday not really wanting to buy furniture but decided it was time. We first walked in and talked to Sara, she told us where everything was located since they remodeled. After we picked one out Sara got us set up with Kayla who was AMAZING!!!! Got us approved and even extended our first payment out a month!!!! Thanks Ashley Furniture for all of your help and can’t wait for the furniture to arrive!!!!
Godwin spent a lot of time with me, helping me make decisions. He even moved the end tables and coffee table that I was purchasing over to the couch I was purchasing so, I could see all of it together!😊
Such nice people, clean store & great selection.
Great sales associate Sarah offered us an awesome deal! She was super helpful and understanding. The store could improve on their delivery time frame and offer more color choices for certain pieces and/or sets.
It’s was wonderful! Totally recommend them. Their sales associate Sarah was a blessing, willing to work with us, and saved us a great deal👍
Anna is great!!
Amazing customer service. Great options to buy.
My partner and I ordered furniture from this store on 06/23/21. We were set up for a delivery date of 07/13. We received an automated call saying the delivery drivers would be here within 10 minutes. 20 minutes later we saw a budget truck pull up from our balcony assuming it was the delivery men. They sat there for a few minutes then drove off. We called the automated line 3 different times trying to speak with someone. Finally got a call back about 40 minutes later and was told by the lady on the phone the drivers stated no one was home and took a photo of the door. No one never knocked on our door and I believe the drivers were being lazy and did not want to bring the furniture up to the 3rd floor. We have currently reached out to our sales person who is trying to put us in contact with a manager to handle this. This kind of service is ridiculous. They charge 179.00 delivery fee and then threaten you with an additional 79.00 fee if the drivers state you were not home. These drivers and Ashley are trying to scam hard working people and paying customers and someone from Ashleys upper management needs to reach out to us because this kind of service is unacceptable and I believe they should refund the delivery fee once the furniture is delivered because we should not have to deal with such ridiculous service. Get your act together Ashley and higher reputable workers!!!! Below I have posted a photo I took as proof of the delivery drivers being here and not knocking on the door.
Very pleased with over all purchase experience. Every employee I came in contact with is professional, knowledgeable and friendly. Was not pushy but very helpful. The quality of the furniture is excellent! The prices are great! I recommend everyone to go to Ashley Home Store for your furniture needs. Sarah and Matt made our furniture shopping so easy and exciting.
I went to your store to see about getting a entertainment Center staff in Gastonia was no help,Walked around the store for 30 minutes No one asked me if I needed help with anything everybody’s busy doing sitting at a table I eventually asked an older guy for help he sent me some lady I told her what I want it and then she proceeds to go sit down to finish a break I guess this is bad business
Thanks Zack For Your Help. Ashley Gastonia.
My experience is not good. We've purchased from Ashley's several times and everytine something is delivered broken. Between 2 coached 2 recliners a dinning room suite and office desk, we had a damaged recliner. They did come a fix it and within a year it is broken again. We bought the additional insurance that they say will pay off a $500 store credit if not used within 5 years. I believe this to be a lie. We decided to call in a warrenty for the repair. First the lady asked my wife when we first noticed the problem, my wife replied probably 2 months ago. The lady then said all warrenty claims must be called in within 30 days or they are void. This is absolute garbage. Then she asked if we thought it was the frame, my wife replied maybe, then she said the frame wasn't covered under warrenty. We recently ordered 2 coaches for our bonus room, 1 coach has a tear. The material was shipped in and we are still awaiting a call back for scheduling. We are done with Ashley's, noting we are having these experiences 2 out of 3 times let's me know that we are not alone. Just a matter of time before there business drops.
Worst customer service. Placed an order and was promised delivery in 5 days. Cancelled delivery day before and rescheduled eventually 4 weeks later. Delivery people were 3 hours late from delivery appointment window. When they finally showed up in unmarked truck, never exited vehicle and took picture of house from cab of truck. I live in a busy neighborhood so thought it was someone else’s delivery or they were taking a break. They never knocked on door or rang doorbell. Ended up leaving without delivery of our purchase. Tried to call store several times with no response or assistance. They then said that we have to pay a cancellation fee. Horrible experience and no care for customers.
Ashley Gastonia NC Made 3 laps around the store even sat on a few pieces no one ever acknowledged my presence or ask if I needed any assistance. I asked an associate if a set I was interested in came in another color and all I got was "no ma'am it doesn't." I paused for second to see if he ask what color I'm looking for or if he or someone could show me what they may have similar in the color I wanted or something but, he didn't care to ask. Offerings are nice but I'm big on customer service. I don't know maybe it was a bad day but good customer service goes a long way.
If you are ever in need of something new for your home ask for Zack he is the best and he is an Airforce Veteran
Very disappointed in this store. Our experience began well with Bryton, who was very nice and professional when we purchased our living room furniture back in March. We were patient and fine with waiting for a delivery date around Memorial Day. No one ever called us or texted to let us know about the delivery. We only received our furniture because we physically went down to the store, more than once, to find out about our order. Everything arrived except the coffee table, which cost 282. Since around Memorial Day, we have not received any information about the coffee table. So again we go back to the store (because, again, these people are impossible to reach by anything but nonexistent texts or emails) and speak with a manager who tells us she can't give us a timeframe of when we could receive the item. She explains that there is a lumber shortage, which is why our coffee table cannot be built. They found the wood to make a couch, a loveseat, and two end tables, but ran out of wood when it came time to construct the coffee table. We left, unsatisfied, but I returned later in the evening to cancel the order because the ambiguity of an expected delivery date, together with other people's similar ordeals with this store, aren't worth the hassle. I arrive at the store and Zach tells me he will have the manager cancel the coffee table first thing in the morning. I asked him if he would cancel it and was informed that "only a manager can cancel an order." No other manager appeared to be available. So we have no phone calls, no emails, no delivery date, no lumber, and only a chosen few that can cancel an order. We encountered none of this nonsense when we purchased furniture from this store years ago for our entire home. This will definitely be our last purchase with this store. Please do yourself a favor and buy your furniture somewhere else. UPDATE: We received a phone call this very morning from Anna, at around 9:05, letting us know that the manager had put in the cancellation of the coffee table, as per our request. She also said that it could take a few days for corporate to do the transaction. She did send an email stating our credit card is to be credited for the item, plus tax, so at the very least, that was resolved.
THIS IS THE WORST EXPERIENCE I DONE HAD DEALING WITH BUYING IT HAVE CAUSE ME ALOT OF STRESS THIS IS THE SECOND MESS UP AND MY SON STILL DON'T HAVE THE RIGHT BED AND IT'S GOING ON 3 MONTHS I WILL NOT DO BUSNIESS AGAIN
Missed out on the free deliver our salesman was very helpful with our order. They had a great selection of household furniture and great prices.
I ordered my furniture December 11th and still have not received it. I keep getting empty promises one after another. Getting ready to cancel my order. I gave 1 star because I had to.
Received the second delivery of the furniture I ordered 3 months ago. First delivery was done by an excellent crew of professional, courteous men. However, one individual from this crew was the most unprofessional, aggressive, disrespectful man I have ever encountered. •At 1600 I was contacted by AF and given a delayed delivery time of between 1815-1830. I thanked the lady and went about my day. •At 1720 I received an automated call the drivers were 30 minutes away. •At 1748 I received a call from AF that they were at my residence, to which I informed her of the prior call stating "1815-1830" and that I was 10 minutes or so away, apologized, and asked if they could go ahead and unload while waiting. •At 1757 I received a call from a cell. The guy stated he was with AF and asked how far away I was. I apologize, explained the misinformation I had been given, and told him I was 5 minutes away at most. He quipped, "Didn't you receive my 30 notice!?" Again, I apologized and offered him the option of leaving if waiting was problematic. •I apologized as soon as I arrived, and let them in. One was warm and understanding, while the other was visibly upset and scowling. The latter individual soon entered with a long box, and between moving to place it in the living room, to which I requested it be placed in the bedroom. Visibly aggravated, he quickly headed towards the bedroom - my daughter and I were exiting - and after nearly hitting my daughter with the box I stated, "Sure, could you please wait?" He aggressively responded, "Move outta my way." I immediately felt very uncomfortable, stated "stop what you're doing, and get out of my house. I don't feel safe." He replied, "Tell me what I said!" I replied, "You know what you said please leave." He became more verbally aggressive, claiming he "just asked me to move", to which I stuck to my guns and he exited my home. •Nice guy immediate apologized, and offered to complete the delivery solo. Gratefully, I accepted. Rude guy did help bring in the long portion of my brand new couch, but dropped it - with intention - at the doorway from hip height. •I have never EVER felt so uncomfortable in my own home, nor so completely disrespected by a company. HORRIBLE EXPERIENCE AFTER SPENDING $10,000.
Excellent services very professional and customer friendly, I found the living furnishings I really wanted.
This has to be the absolute worst company I have ever dealt with. I bought a whole house worth of furniture after loosing everything in a house fire and over half of everything they have delivered or tried to has been damaged. If I’m going to wait 4 months for something I expect it to look brand new and not some thing I bought at Goodwill. I will never spend another penny there.
Pretty furniture but out of my price
I purchased a floor model item and was given an alotted time frame to pick up the item. When I returned to pick up the item (and I was well within the alotted time frame) the item was nowhere to be found in the store. Apparently, they sold my item to someone else. That shows a lack of professionalism and integrity as well as disregard for a repeat customer. I won't be doing business with this company again. What a disappointment.
I'm giving this a 1 because they continued to postpone the time they would bring my couch, I got a table around June 2020 and I asked them to replace the bars but they are just now coming!! They also said they would give me a check but they still haven't sent it!!! If I was you I would either go to a different store or take a risk
Very friendly staff and great selection
Scheduled my delivery for Saturday after clearing out my schedule and delaying our family beach trip. Just to get a call Saturday morning and say they over filled the truck and did not have my furniture on it. What is the point of pre scheduling this week early? That’s pretty terrible logistics. Still haven’t gotten a response to reschedule. Starting to regret my purchase
I’ve been waiting for someone to give me a call back —to pick up my dresser set. It was delivered on Saturday and I wasn’t satisfied with it. I’ve been calling the store all week with no progress being made. A gentlemen answered today and said “just because you don’t like it, doesn’t mean Ashley’s will take it back.” How can you make me keep furniture that isn’t suitable for my home?! Still NO progress made! Do not shop here!
Salesman very rude and unprofessional.
Great customer service but unbelievable back to back calls when I’m a day late to pay a bill on a chair. We are in the middle of a pandemic. I sincerely apologize that I am not as punctual as I was when COVID wasn’t present. The salesman go as far as asking me; “What time do you plan to pay ma’am”? They can gladly have their merchandise back. I’ve never experienced this but my spending with the better? company has taught me a great lesson. You don’t need what your eyes want all the time.
Worst customer service I’ve ever experienced when trying to buy furniture. We weren’t greeted and completely ignored. Staff couldn’t be bothered with us. That’s ok I’ll spend my good hard earned money else where and I’ll tell everyone I know not to shop here.
If I could give zero stars, I would. Long story short. We still haven't received our furniture 8months after we purchased it
Ashely needs to GET. IT. TOGETHER. Zac, one of their slimy sales guys, is arrogant and only cares about making a sale. While I understand that's how these sleezy people make their money, it's not a great long term plan for return business. When I was there spending money he was great of course but then when problems arose (see "get. it. together") he did a complete 180 and didn't care about the customer at all. The GM is just as sleezy and arrogant at Zac. I will NEVER return to Ashley furniture ever. I suggest staying far away from this place. If you absolutely love a piece from the company, order online. Their service is much better and friendlier. These slimy people only care about their commissions.
Ashley Furniture has the worse delivery company delivering their furniture to their customers and just because of this reason alone, I’m getting a full refund and they can have their furniture back. I went and bought a complete bedroom set, paid for it straight out and was told it would be delivered the following week. Well the delivery company called and told me they would be at my house that following Wednesday between 11:30a-2:30p. That morning they called and said the delivery guys was running behind and my time was changed to 2:30p-5:00p. I had an appointment to go to by 3:50 so I called my son who is 21 and told him to come to my house for the delivery. Well they came a little after 4p, my 16y/o let them in, they seen my oldest son said what’s up to him, went to my bedroom then went back outside and called the company they work for and told them nobody was over 18 in the home.(A lie) so the company called me and I told them my oldest son who is 21 is in the home. I then made my 21 y/o son go outside and talk to the delivery drivers and they told him everything was cool. Then they go in the back of the delivery truck and stay in the truck for a good 15min,(I thought they was getting my furniture) by this time it’s almost 4:40 I’m watching my home camera’s they still in the back of the truck with my furniture. They then called their company to say the dresser I ordered was too big to go upstairs (Another lie) they got out the truck, closed the back door, got in the truck and left. Nobody from Ashley Furniture called to tell me anything. My oldest son called me and said they just left. I’m so mad because I took off of work and waited all day until my appointment and didn’t get my furniture. I called the delivery company NOBODY CARED they just read off what they lying delivery drivers said all while i was watching them on my camera. I called Ashley Furniture they didn’t care either telling me i had to call next day and scheduled another delivery date and time then they had the nerve to ask me why I wasn’t home to get my delivery!! Omg I went off. That’s none of your business why I wasn’t at home. If y’all would’ve been there on time (11a-2p) i would’ve been home 😡Keep in mind, I paid for my furniture in FULL OVER $4000 and this how you treat your customers. I’m definitely getting a full refund and I will spend my money elsewhere. Ashley Furniture definitely don’t care about their customers. These guys never wanted to bring my furniture in my home and set it up I’m guessing because it was almost 5pm and that’s what i paid for “Delivery and set up”. I will never buy anything else from Ashley Furniture. Another time I had rented my house out and my tenant ordered something from Ashley and the delivery guys hit my mailbox and lied and said it was crushed when they got there. Thank god I got cameras around my house and I sent the video to Ashley Furniture. They will lie so BEWARE!!!!
Not bad
I am adding a second review about Ashley HomeStore and Ashley Furniture. Don’t ever buy from them. Horrible experience and we are waiting for our refund, considering contacting the BBB. We bought our furniture on 12/14/2020. The sales rep said 5-7 weeks we would have delivery. Those weeks came and went. Then we were told 8-12 weeks from date of purchase. After having spoken to 4 different customer service reps, 2 of which were very nice and 2 who were rude, we were advised after the 10th week we can cancel and receive a full refund. So on 3/4/2021 (the 11th week) we went to an awesome local furniture store and bought furniture, which by the way was delivered 1 WEEK LATER on 3/11. I called Ashley HomeStore the same day we purchased from this other store (3/4), calling the local number to the store where we purchased. Interesting that you call local, but are routed to some general customer service. I requested to cancel and was told I “had to speak to the sales rep of the store I purchased from”, and was placed on hold. Godwin, the sales rep of the Gastonia, NC store came on the line. He wasn’t as pleasant as the night we bought from him, but I figured he was losing a sale, so I’d give him some grace. He asked for the sale details and said “ok, I will look into this” and hung up on me. Now I’m a little irritated. I called back, same number, same crazy process, and was again transferred to the Gastonia, NC store, receiving the sales manager, Anna. I told her what had just occurred with Godwin, she apologized, and then explained they do not process refunds, that they “submit requests for refunds and it takes 5-7 business days to get the refund”. She then offered to compensate me more as my furniture is going to be delivered ...”it shows in 4 weeks”. I declined this and said, please submit my request for refund and fully cancel my order, that I want all my money back for their failure to deliver when they said they would. She emailed me a copy of the “request for refund” and our order was canceled. Now I’m waiting for my money back. What kind of insane hold my money and lie to me process is this company doing? The purchase was on a credit card and they are just continuing to lie about delays. I am on day 14 of that “5-7 business day” wait for a refund, and in calling again have now been told it’s a “7-10 business day” wait, and I “should have the credit on my card by 3/19”, and “if not, to call back”. There is no one...NO ONE...above these customer service reps that a person can speak with...and their “finance department processes all requests for refunds”. So essentially once they get your money, no one at Ashley cares about your delivery or anything. Worst experience...no complaint process. Just customer service reps with talking points to get you off the phone. Ashley HomeStore is a scam, and all I’ve heard is nightmare stories about their furniture quality. I’m so glad we canceled. What I cannot figure out is the many pieces of furniture I’ve purchased from two other furniture stores...75% has been shipped and/or delivered within an average of 2 weeks, yet Ashley blames all their delays on the pandemic. That’s the biggest lie of all.
(Translated by Google) Good prices and good quality. (Original) Buenos precios y buena calidad.
I was looking at my receipt from August 2020 and saw something that said “share your experience on Twitter or Facebook so after almost six months of waiting for our order, I thought I would take this opportunity to do so. The actual sale was easy. Great service and the sales person told us that due to COVID-19, some orders would possibly take longer but they were getting productions back to full speed and orders should be fulfilled according to their estimated dates. We were expecting our couch in September and chair in December of 2020. Now it’s January 2021 and I am still without a couch or chair. Couch was to be delivered today on the 5th delay but received a call two days ago with another pushback. Chair is to be delivered next Thursday but fully expect a call delaying its delivery. I have always shopped Ashley for all my furniture needs but will not ever return to the store for anything. We did our part by shopping their store and paid cash in full at the time of order. If you need furniture immediately, do not shop at Ashley. All I can do now is pray that the quality is there when it does arrive. I’ve been reading of poor quality issues and complaints from those lucky enough to receive their furniture. Buyer Beware...
Love this place! Super friendly people and a great selection!
The store was empty, yet no sales person asked if I needed any help.
Godwin and the manager went above and beyond to resolve our issue with our purchase
Update* although we did have a problem with our sofa Godwin and the manager did go above and beyond to make the situation right. We appreciate having a company we can trust now a days. It can be hard to come by but Ashley does stand by their products. We purchased a sectional here and within less than two years of very standard or mild use...there’s only two of us no children... this thing is literally falling apart at the seams. We got the full protection plan and were told it would cover anything that could happen to the fabric. Well when we went to file a claim we were told that none of our issues were covered. We have broken zippers, burst seams and fraying. This fabric is trash. Now we wasted our money for a sofa that looks like garbage after less than two years. Forget about customer service you will wait on hold for Hours and receive no help.this was not a low priced item. For the money we paid for this sofa it should last!
See Zack for all your customer needs
One of the worst Ashley's I've been to. We went in, and heard this OBNOXIOUS cackling almost immediately. It was so loud it was interrupting our conversation about furniture we actually liked. It was the MANAGER. It continued for about 10 minutes before we just left because, why shop if we can't even hear ourselves discuss? The salespeople sat on their phones the entire time, masks down until they saw us looking then pulled them up. Na, id go elsewhere if I were you. Charlotte isnt that far away to avoid this hot mess.
I purchased over 10,000 dollars of furniture in 2014 and bought 900 dollars of their protection plan to be used towards other furniture 5 years later if the protection plan was not used. Since we had the pandemic and my husband suffers from cancer I was not able to shop for furniture with my protection plan money of 900$ till November and was told my time had EXPIRED THREE MONTHS AGO. COVID Didn’t matter. Shut downs didn’t matter. No grace for the sad state our country is in and they could care less about you!!!!! DONT GO HERE THEY WILL SCREW YOU
Great service
Take your money and lie to you month after month as to delivery. We’ve been given 5 delayed shipment dates. Called every month for past 5 months saying there is a shipment delay and now have a new delivery date. Can not believe their customer service. Will never, ever spend another dime at Ashley. Take your money and cannot honor their commitments.
We purchased a sectional here in 2018. After less than two full years of use this is literally coming apart at the seams. We paid full price and it was not cheap! We had spent extra for what we were told was a full protection plan. However, when we went to file a claim we were told nothing could be done. This is not damage due to abuse of the furniture. We don&'t even have kids. The sectional was just such extremely poor quality that mild use caused all of this damage. Don&'t try to call customer service u will be on hold for hours. Don&'t ask for a call back. You will never hear from them again!
I walked around for at least 10min after arriving and wasnt greeted
Super disappointed!! I purchased a table w/ a warranty in January of 2019. I unfortunately had to file a claim on 5/27/20 due to a large scratch (which is covered under the GBE warranty that I purchased w/ the table. It took three months for the warranty to be handled, and I was delivered a used, damaged table missing parts on 8/16. It is now 11/17 and after multiple calls to Ashley furniture, I have no resolution. The repeated comment is- you will hear from someone in 7-10 days, or the parts you need will be delivered in 7-10 days.....well its been 3 months??? I am so disappointed and will no longer be shopping with Ashley, huge bummer because I love their furniture!
Placed an order that was a month away from being delivered. First delivery date was pushed back. Second was canceled because of the driver. Was told it would be another month to be delivered. Could never get an answer why. Finally found out they didn’t have the full order. Place is a joke. Managers will tell you what you want to hear not the truth. Avoid this place!!
Ordered a complete bedroom set for $5000 on Labor Day with expected delivery date of 10/15. Received a call 10/13 stating delivery won't be for another 10 weeks. Won't be dealing with them ever again.
This place is awful! Don’t go here! The sales people don’t get your order right then when you call customer service it’s worse! They all suck! They charge you one price online and another price in store. Go to your local furniture store and you’ll pay half the price. These are the worse people to work with they care nothing about earning your money. Go somewhere else!
Where do I start, I’m usually not one to complain or write bad reviews but boy! It all started about 4 months ago when me and my wife went in to buy a kitchen table set. We went over with (Rodney) the sales assistant about the table we wanted to buy, long story short they had the wrong sku number on the table so we received the wrong table 3 weeks later. I went back up there after my wife telling the delivery guys it was wrong also(no help). Went over with Rodney and zack(manger) well it went good was just gonna take some time for the table to get here(8 weeks). So that Saturday shows up and the delivery guys come with the wrong table again! Call zack and he tells me I have to be the one to call and figure it out(Bad customer service). Well I call the store and nobody has any idea. No one is returning my calls after leaving messages with both Zach and Rodney. SAVE THE HEADACHE AND GO SOMEWHERE ELSEWHERE! When it comes to customer service this place has none after you purchase. SAD....
Worst experience ever. Still haven't completed this nightmare yet. Put $3,000 worth of furniture on layaway in February, made monthly payments with running the final $918.00 on July 4th- expected them to set up delivery. Waited until they ran my card to tell me the color we ordered was NO LONGER AVAILABLE. They assured us they would give us a $100 refund which we could expect in 3-5 business days as an inconvenience refund (still haven't received that 3 MONTHS later.) They don't apparently do ACTUAL layaway, they take all your money and you just have to hope the product is still available upon final payment (it did not work this way 3 years ago when we bought our house- it was real layaway and a good experience back then.) So they ordered the same set in a different color that would be delivered in a month. The mattress was available right then but we opted to wait until there was an actual bed to put it on. 2 days before the delivery (August 7th) we got a voicemail saying the mattress was now being delayed another week. The delivery men did not set up the bed correctly, were missing several of the bracing pieces and only screwed in half of the slats that hold the mattress but not even in the right spots. They left the rest of the screws in a pile on the floor. They broke the nightstand while setting it up. We immediately called the store and spent forever on the phone having to run through the entire ordeal and sent a multitude of pictures over so they could contact a furniture repair place. We insisted that the wood was broken he would not be able to repair it and that couldn't they just order a new nightstand? They will not replace anything even though we sent them pictures of the broken wood rails until the furniture repair people tell them they can't repair it to "showroom quality." August 14th they delivered the mattress and the moron delivery guy broke the wood threshold to our front door. My husband asked who was going to fix that and the guy said they would call us and snapped a pic with his phone. Surprise, surprise they never called. My husband had to fix it himself. We already spent $100 extra on wood and such to fix the bed so the mattress could be put on it since they didn't seem to care. September 11th the furniture repair guy came and was here less than 5 minutes. One look and the wooden bracing he said he couldn't fix that. He called Ashley and told the lady (he was on speaker phone so I heard the whole conversation) that it wasn't repairable and she said "ok, we'll call and set up to pickup and exchange for a new one" he said to make sure to listen for their call insinuating it would be shortly. 2 hours later no call still so we called the store phone # and after 22 minutes on hold got someone apparently in corporate- we went over the entire situation from the start and he said they would call within 2 business days as they needed a report from the repair guy. While we were on hold waiting we looked the item up on their website and it was now showing OUT OF STOCK. Are you freaking kidding me? September 18th spoke to someone else @ Ashley who then said 7-10 business days for a report from the repair guy. October 9th, called again since it's ANOTHER month, spoke to a lady who was obvious she was just putting us on hold and not even trying to help us. She said they haven't gotten any report yet. We sent a message to Johnny on the Spot to let them know Ashley is supposedly still waiting for the report. Will update if anything ever gets resolved. Pretty sure at this point they do not want to admit that since they waited to reorder, it's out of stock and are too cowardly to even tell us. WE KNOW. I hate this place and will never set a foot inside again once we are done with this never-ending nightmare.
Worst experience ever. Still haven't completed this nightmare yet. Put $3,000 worth of furniture on layaway in February, made monthly payments with running the final $918.00 on July 4th- expected them to set up delivery. Waited until they ran my card to tell me the color we ordered was NO LONGER AVAILABLE. They assured us they would give us a $100 refund which we could expect in 3-5 business days as an inconvenience refund (still haven't received that 3 MONTHS later.) They don't apparently do ACTUAL layaway, they take all your money and you just have to hope the product is still available upon final payment (it did not work this way 3 years ago when we bought our house- it was real layaway and a good experience back then.) So they ordered the same set in a different color that would be delivered in a month. The mattress was available right then but we opted to wait until there was an actual bed to put it on. 2 days before the delivery (August 7th) we got a voicemail saying the mattress was now being delayed another week. The delivery men did not set up the bed correctly, were missing several of the bracing pieces and only screwed in half of the slats that hold the mattress but not even in the right spots. They left the rest of the screws in a pile on the floor. They broke the nightstand while setting it up. We immediately called the store and spent forever on the phone having to run through the entire ordeal and sent a multitude of pictures over so they could contact a furniture repair place. We insisted that the wood was broken he would not be able to repair it and that couldn't they just order a new nightstand? They will not replace anything even though we sent them pictures of the broken wood rails until the furniture repair people tell them they can't repair it to "showroom quality." August 14th they delivered the mattress and the moron delivery guy broke the wood threshold to our front door. My husband asked who was going to fix that and the guy said they would call us and snapped a pic with his phone. Surprise, surprise they never called. My husband had to fix it himself. We already spent $100 extra on wood and such to fix the bed so the mattress could be put on it since they didn't seem to care. September 11th the furniture repair guy came and was here less than 5 minutes. One look and the wooden bracing he said he couldn't fix that. He called Ashley and told the lady (he was on speaker phone so I heard the whole conversation) that it wasn't repairable and she said "ok, we'll call and set up to pickup and exchange for a new one" he said to make sure to listen for their call insinuating it would be shortly. 2 hours later no call still so we called the store phone # and after 22 minutes on hold got someone apparently in corporate- we went over the entire situation from the start and he said they would call within 2 business days as they needed a report from the repair guy. While we were on hold waiting we looked the item up on their website and it was now showing OUT OF STOCK. Are you freaking kidding me? September 18th spoke to someone else @ Ashley who then said 7-10 business days for a report from the repair guy. October 9th, called again since it's ANOTHER month, spoke to a lady who was obvious she was just putting us on hold and not even trying to help us. She said they haven't gotten any report yet. We sent a message to Johnny on the Spot to let them know Ashley is supposedly still waiting for the report. Will update if anything ever gets resolved. Pretty sure at this point they do not want to admit that since they waited to reorder, it's out of stock and are too cowardly to even tell us. WE KNOW. I hate this place and will never set a foot inside again once we are done with this never-ending nightmare.
Worst experience ever. Still haven&'t completed this nightmare yet. Put $3,000 worth of furniture on layaway in February, made monthly payments with paying the final $918.00 on July 4th- expected them to set up delivery. He waited until after they ran my card to tell me the color we ordered was NO LONGER AVAILABLE. They assured us they would give us a $100 refund which we could expect in 3-5 business days as an inconvenience refund (still haven&'t received that 3 MONTHS later.) They don&'t apparently do ACTUAL layaway, they take all your money and you just have to hope the product is still available upon final payment (it did not work this way 3 years ago when we bought our house- it was real layaway and a good experience back then.) So they ordered the same set in a different color that would be delivered in a month. The mattress was available right then but we opted to wait until there was an actual bed to put it on. 2 days before the delivery (August 7th) we got a voicemail saying the mattress was now being delayed another week. The delivery men did not set up the bed correctly, were missing several of the bracing pieces and only screwed in half of the slats that hold the mattress but not even in the right spots. They left the rest of the screws in a pile on the floor. They broke the nightstand while setting it up. We immediately called the store and spent forever on the phone having to run through the entire ordeal and sent a multitude of pictures over so they could contact a furniture repair place. We insisted that the wood was broken he would not be able to repair it and that couldn&'t they just order a new nightstand? They will not replace anything even though we sent them pictures of the broken wood rails until the furniture repair people tell them they can&'t repair it to &"showroom quality.&" August 14th they delivered the mattress and the moron delivery guy broke the wood threshold to our front door. My husband asked who was going to fix that and the guy said they would call us and snapped a pic with his phone. Surprise, surprise they never called. My husband had to fix it himself. We already spent $100 extra on wood and such to fix the bed so the mattress could be put on it since they didn&'t seem to care. September 11th the furniture repair guy came and was here less than 5 minutes. One look at the broken wooden bracing he said he couldn&'t fix that. He called Ashley and told the lady (he was on speaker phone so I heard the whole conversation) that it wasn&'t repairable and she said &"ok, we&'ll call and set up to pickup and exchange for a new one&" he said to make sure to listen for their call insinuating it would be shortly. 2 hours later no call still so we called the store phone and after 22 minutes on hold got someone apparently in corporate- we went over the entire situation from the start and he said they would call within 2 business days as they needed a report from the repair guy. While we were on hold waiting we looked the item up on their website and it was now showing OUT OF STOCK. Are you freaking kidding me? September 18th spoke to someone else @ Ashley who then said 7-10 business days for a report from the repair guy. October 9th, called again since it&'s ANOTHER month, spoke to a lady who was obvious she was just putting us on hold and not even trying to help us. She said they haven&'t gotten any report yet. We sent a message to Johnny on the Spot to let them know Ashley is supposedly still waiting for the report. Will update if anything ever gets resolved. Pretty sure at this point they do not want to admit that since they waited to reorder, it&'s out of stock and are too cowardly to even tell us. WE KNOW. I hate this place and will never set a foot inside again once we are done with this never-ending nightmare.
Do not buy from this organization... They lie They don't respond unless it is to take your money.
Well talking about saving gas and calling ahead I did they too pull the item off the self, so I couldn't tell how great they are,right now, you wouldn't what my opinion,🤔
Always a good experience. Zach is the best!
The sales person Anna was great. We found good furniture at a good price.
Our representative was Ashley ironically. She was awesome and worked with us every step of the way.
Paid over $600 for an entertainment center, waited 2 weeks for delivery and when it came it was unassembled in a box . I was never told that assembly was required when I bought it . If I spend over $600 on a piece of furniture it should come put together, not in a box like a puzzle . Out of all the furniture I’ve bought over the years from Ashley , I’ve never had to fully assemble it . This is ridiculous. I thought Ashley was better quality than Walmart . I should get an employee discount since I now assemble your furniture. Tell me next time that assembly is required.
Like what i see on TV but not in the store
In store experience was good. Very helpful. Not pushy. Long wait for delivery. Delivery service is no good. Rescheduled delivery time 5 times in 1 day. They finally show up at 9:45 pm. There were pieces missing from the truck. Now I have a bed but no matress or box spring. They say matress was delivered but was not. The dresser was broken and the drawers either would not open or were broken. They won't tell me when the mattress and box spring will be delivered. The delivery workers were unprofessional and to hide the damage. We made them take the broken dresser back. I would not recommend.
Our in store experience was great, BUT! the delivery process was a nightmare & our furniture was damaged.... That makes me never want to purchase anything else ever from this store because of it...
Do not do business with this company. They cancelled my delivery 4 times . I took time off from work to be available for the time frame they gave me. When they didn't show up i waited an hour to call because i figured they were just running behind. When i called i was informed the delivery was cancelled. No one from the store or warehouse called to tell me this. I will not continue my rant on how awful my experience was just know my furniture was never delivered when they said it would be .When i cancelled i was told i would need management approval for a refund. I made multiple calls and each time was told emails and messages were left for management but i never received any return calls. I am still waiting for my refund to happen. Its been a month.
We will definitely be back to business with them again in the future. Initially they just pointed us in the directions accordingly, which I thought was odd. I was definitely expecting a cars salesman. -Following you, stepping on your heels. "Our" sales rep kept coming back to help us. Finally we accepted. We had no idea where to begin, where to end, if we just should have stayed home...but with his help, it turned into sitting on the same furniture several times!! He'd even sit too. What I liked abt our was, he was our personal representative the entire time, from the moment we walked through the door to the moment we left. When we had no clue and finally decided we needed help, we didn't need to go searching for customer service! We got some pretty shabby deals 👌 As long as Bryant is there, he'll get our sales.
We order a bedroom set in early June and got a delivery date for July. The delivery time frame we got was from 11am to 2pm and It ended up that the furniture was not going show up till 9:45pm. We had to reschedule the delivery and the same thing happened again. The promise times are not what you actually get and it is very disappointing. I would NEVER want anything from there again.
Absolutely horrific. The WORST experience you could ever imagine. In house they were nice, professional, helpful. Delivery , and actually receiving the furniture was abusive. We bought a an entire bedroom set $4k/ish cash on June 12th. The delivery was rescheduled 3 different times, pieces of the furniture came through UNEXPECTEDLY without notice, and there were even som marks on the furniture from rough handling at some point. When this furniture finally arrived on July 11 in the later part of the afternoon (our delivery window was set between 8AM - 12PM) we had already called Ashley furniture 6 times, we were hung up on, lied to, and spent a whole saturday waiting on any communication from them. All of this while our actual bedroom had been emptied out of our original furniture, clothes displaced, mattress on the floor for about 2 1/2 weeks because that was the original delivery date. Small furniture I'm sure is fine, but don't trust them with big purchases or anything important because they aren't reliable and can't be counted on. I'll definitely be leaving this feedback on social as well.
I'm editing my earlier post to list the pros and cons of shopping at Ashley HomeStore in Gastonia. Pros - I really like my furniture overall and I didn't have the delivery issues others have complained about. Bryton the sales rep was awesome and Sammy the manager is helping me get my problems resolved. Cons - received 2 slightly broken drawers and was supposed to get replacement drawers in April, which then became May, and then I was told I wouldn't get them until at least late July. I was afraid I'd never get the replacement drawers or they would arrive even more damaged, so I agreed to keep the damaged drawers I already had and got a small store credit for my trouble. I also signed up for the 36 month finance period but the store mistakenly put me on the 12 month finance period. This is finally getting resolved by Sammy, but only after spending hours on the phone with customer service, the store, the finance company and the Ashley HomeStore corporate office. Plus, despite the phone calls, I had to file a complaint with the Better Business Bureau to keep things moving after a month and a half with no resolution. So I still leave my rating as a 1 because, despite the positives about my experience, I'm not sure it's been worth all the hassle.
Does not return phone calls or emails when experiencing customer issues. Will never go to this particular store again. Horrible customer experience from beginning to end. I’m still waiting on my refund a month after furniture returned.
I have waited almost 2 months for my bedroom suit to be delivered . I took off work due to there nonsense scheduling and then during the delivery time they call to tell me they are missing a part. I am then told to call back the next day to schedule a delivery for the next week another day off work. When I asked they still do not have the missing part. I asked for a refund and im told that I would be hit with a 10 percent cancellation fee. I have recently ordered other furniture through another furniture store and had delivery within 3 days. Very very dissatisfied. I will NEVER shop ashley again.
You do not abide by your own policies and procedures. You gave me a table Bench and chairs that were assembled very incorrectly by your delivery drivers and are refusing to refund it to me. The delivery drivers came may 9, they did not wear gloves or masks and they left oil marks on my white chairs and bench. They also assembled it outside on my dirty driveway. I called customer service 10 min right after delivery and you said you can’t refund me since it’s already in the home and I was supposed to know to tell the delivery drivers to put it back on the truck. (The delivery drivers NEVER told me that I could put it back on the truck). I read your policies and procedures with a supervisor and your policy does not state anywhere to put it back on the truck for delivery. Your company does not follow protocol. The policy and procedures state “If you are not completely satisfied at the time of delivery or pick up, you may return the merchandise for a refund.” They expected me to read in between the lines of that policy. I called customer service and contacted my sales man when they delivered these items. They’re blaming me for not following the procedure when they did not follow policy and procedures.
Had a great experience with Rodney Wallace today. He didn’t follow us or rush us. Very easy to talk to! We had to stay past closing and he was in no rush to leave. I can only speak for my experience with him since we won’t get our furniture till the end of the month.
extremely unsatisfied with my purchase of a couch and love seat. they are already breaking down not even 2 months old and had a tech and everything come out and say it was crap. they will not do anything about it. tech said I'm just going to have to order new cushion inserts every couple months!!! won't do an exchange or anything!!!!! just passes you back and forth from store to store and person to person. will never buy anything from them again
Made a purchase back in early March of almost $2k. While all the old folks were walking past me while I was in my sweats, Bryton was the only person that greeted me with a kind smile and acknowledged my presence. Since I already knew what I wanted from a previous visit where no one greeted me then, it didn't take long to checkout. The transaction took less than 20 min. Thank you Bryton for being a great salesperson. The old folks could learn from you.
Simply do not go here. We ordered a bed, base, frame and couch on Feb 1st. The bed and base came in 2 weeks, the frame was delivered without proper hardware to install it. It took them 3 days to order the the hardware and it showed up the next week. Meanwhile... The couch showed up a week late but was delivered complete. The assembler came a few days later and informed us that they sent the wrong hardware. A week later new hardware came (round 2) and we are still waiting for assembly. It will be 6 weeks from order this week. They just don&'t care.
Simply do not go here. We ordered a bed, base, frame and couch on Feb 1st. The bed and base came in 2 weeks, the frame was delivered without proper hardware to install it. It took them 3 days to order the the hardware and it showed up the next week. Meanwhile... The couch showed up a week late but was delivered complete. The assembler came a few days later and informed us that they sent the wrong hardware. A week later new hardware came (round 2) and we are still waiting for assembly. It will be 6 weeks from order this week. They just don't care.
Never buy from this store !!! Poor customer service ... ordered 2 tables and bedroom suite all of it was messed up on delivery still waiting for them to fix it !!!! NEVER again will I buy anything from this store !!!!
GO SEE BRYTON!!! He was awesome and wasn’t pushy, didn’t follow us around the store, he was there when we needed him to answer any of the questions. He had a great personality and even helped us with his opinion on what would look good with the color paint in the room that we were buying for. We ended up buying a sectional sofa and bedroom set and plan on going back to purchase from him in the future. He is awesome and I highly suggest going to this location! Their store is set up nice and they have beautiful pieces. 5 star experience
Larry has been so helpful. We have come to the store several times to be sure of what we wanted and even though we did not purchase each time we came he helped us just the same so when we were finally ready we came in and made our purchase with him. He has been amazing. Ashley home store in Gastonia is blessed to have him. Thank you Larry for everything 😊
worst furniture buying experience. Once you purchase the furniture their customer service is no longer there. Purchased an entire living room set plus more and I've yet to receive all of my furniture. Started with them damaging one of the items then had to wait another week to only get canceled at the last minute at 8:30 pm after I've rescheduled my entire day to make sure I was home. Call customer service, they were no help and acted as if it was no big deal that we just need to deal with it. Worst customer service I've ever dealt with. DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!
We purchased a dining room set and living room furniture in November of 2019. The purchasing experience went great. The dining room set arrived in a couple weeks and the delivery experience was perfect. The living room set arrived a month later and the workers had trouble getting the sofa in the house. I told the delivery men that they will have to take the legs off the couch to get it to fit into our home. My wife and I removed our old couch the night before and removed the legs and got it out of the home with no issues. They refused to take off the legs to the couch. Then while trying to get it into our home they dented our exterior door, tore up the frame of our storm door as well as removed paint off the storm door. They didn’t get the couch to fit. I asked them to stop and they said taking the door off would get it in then took the door off and tried again and ran the legs of the couch up and down the wall ripping through the drywall. They then took off the legs and the couch fit with no problems. Once the couch was in the couch was severely damaged. In retrospect I should have made them stop and leave. They are going to replace the couch but denied coverage to fix any damage to the home. They stated we signed a release of damage from them and we assumed we did. Come to find out it was not our name on the damage release waiver (knew we wouldn’t sign that after what they did to the home) and they still denied it stating we said we signed it. We learned that their return policy and damage policy is setup so that if you wait until they leave your property their is nothing you can do to seek damage other than taking them to court. Please note that we expect the minor dents and dings related to moving furniture and expected scuff marks on our wall. We did not expect multiple dents and dings and the multiple gouges to our wall and believe it went so far as to be negligence on their delivery providers. Most likely everything will go good with your purchase but know that if it doesn’t they will not help you at all. If this happens to you make them take back the furniture immediately and definitely don’t sign anything especially before the items are in your home and inspected.
My experience with Ashley's was top notch. Bryton Gilliard was my sales associate and was above and beyond helpful, knowledgeable and kind. Kudos to your employee! I loved everything I purchased and will return
I have several Ashley products in my home and have bought Ashley furniture for 20 years! Timeless products! I recently visited the store in Gastonia and was presented with AWSOME customer service. Thank you to the crew there and especially to Samie Williamson for helping the sales team. Such great help!
I’m not a person who normally leave reviews but there was a gentlemen by the name of Larry that was extremely helpful...
I highly recommend this store. Larry Phillips is great!
Very helpful staff. I would highly recommend!
I had a really nice experience at the Gastonia location. Bryton was my salesman and he was very helpful and knowledgeable. The dining room and living room pieces I purchased look perfect in my home.
I love this store! I’ve always loved Ashley brand but this store in particular makes me not want to buy anything else. The staff is kind and the location is always so beautiful. I had some issues with an order and the office manager, Sammy was extremely helpful and timely in getting it fixed. I highly suggest shopping here for any furniture needs!
It’s so amazing and breathtaking to finally see someone take a liking more so a loving in customer service. Larry was so extremely helpful and knowledgeable. Thank you so much Larry truly appreciate your help
I was recently helped by Larry he was great! He was Very nice and helpful I will definitely be back to see him again! ⭐️⭐️⭐️⭐️⭐️
Larry was super amazing!! Couldnt have asked for a more superb guy to assist me!!
Shop here Ell Phillips II says so!!!
Furniture is very nice and we love it in our home. The mattress we bought is extremely comfortable. However, it took a very long time to finally have everything delivered, fixed, and finally complete. We ordered a bed, mattress, dining room set, coffee table, and side table. We had to constantly call and go there because setbacks (that 100% were not our fault) just kept happening...We received a few eye rolls when we would walk in by the female employees/managers, whoever they were... I didn&'t feel welcomed at all...it seems once they have your money, they stop caring. There was one guy (and I hate that I forget his name) who was extremely accommodating. He was understanding, punctual, and the &'speed bump&' that he dealt with was quickly and efficiently resolved. I mean, the furniture was pleasing to us but DANG what a PAIN !!!
The sale representative Larry tends to your needs with a Smile and goes out of way to help your needs.
customer service is a joke. company won't refund a deposit on furniture that was returned. won't return phone calls or even give answers. horrible experience overall. will be telling everyone of my friends, family, co-workers, neighbors not to buy from Ashely furniture.
Would give no stars if was an option. Biggest scammers ever. Bought a bed set from them, was delivered broken both times so we were told we could cancel and get our money back we paid down on it and it's been 6mos. and we haven't gotten refund and every month we go up there and get run around about them fixing it and it still isn't fixed. Save your time and your money DO NOT buy from there.
I am completely disappointed with the quality and service from Ashley furniture! I bought a sofa and recliner on nov 16 and after many phone calls and visit back to the store, I am still sitting on furniture that was delivered broken!! At this point there is no resolution in my opinion except full replacement- which I am told I will have to wait for weeks for another repairman to come assess, and only then if he deems it is not showroom quality... come on Ashley, this is NOT good customer service... Wow,wow,wow Update 3/4/2020- still using broken furniture waiting on Ashley Furniture to make things right 😡
Six chairs came broken and they will not trade them out.
We bought a dining table that was approximately $2500. The staff hounded and drilled us to purchase the 5 year warranty that covers anything regardless if it’s our fault or manufacturer. We went with it and was told to notify them the instance anything happened to the furniture. The dinette and chairs were delivered and the chairs were not level. I was irate and they told me a technician could come out to saw the legs to level them. I wasn’t going for that. The tech was awesome that came out and adjusted the legs to perfection. A year later, this table isn’t used for dining, a bubble appears on it. We call in the claim and was asked to send photos. We did and was told it was accumulated damages and if a tech came out we would be responsible for paying. Really? I called back and the lady called me a liar and refused to have anyone come to look at it. Clearly they sell you a warranty in hopes you will forget about it after they have your money. I’m not stopping! I went back to the Gastonia store owned by Charlie Malouf where we bought the dining table and one lady tried to help (June I believe was her name). I don’t recommend this place. They praise this warranty and make it sound great knowing it isn’t. Basically they robbed my family. One other thing once you sign and buy they push you to go online and give them kudos. I guess this is in hopes they get the good rating before you see their true colors.
Terrible service. Asked for a tv stand that could also be used as a dresser and recieved no help at all, rude and unhelpful. Go to IKEA
Over priced charge to much to deliver
Delivery when promised and knowledgeable people.
1 Star is too generous. Worst experience ever. Purchased furniture for practically every room in our new home. Sales rep was pleasant to deal with in the store which is about the only thing I can say. Just like the other reviewer we had multiple issues with getting everything delivered resulting in our master headboard and footboard leaning against our walls for weeks while Ashley's couldn't even get us the panel rails to complete the bed. Imagine hostessing Thanksgiving in your new home with mattresses on the floor and furniture left propped up against the walls in your master bedroom. The delivery department is inadequate and even management failed to even return our call as promised or provide any solution. Multiple phone calls that left me wanting to bang my head against a wall resulted in me cancelling the items that they still (after 4 weeks and 3 different partial deliveries) had no real clue on as to when I would receive them. Then the real fun began with trying to get the credits that were promised to me. As I sit here writing this review I am still waiting on one credit that I was promised 17 days ago. Was told it would take 5-7 days. Still waiting on a call from the store operations manager that I was told I would receive today. Called the store and was just told she would be out until after Christmas. They had the nerve to send a store flyer in the mail today. Are they kidding me! My advice to anyone considering purchasing from Ashley's is to go elsewhere or make the furniture yourself. Alot less hassle and time will be spent doing so than actually waiting on them to provide you what you ordered and spent your hard earned money on. We paid cash and could have gone anywhere. Really regret the decision to ever step foot in an Ashley's store!
1 Star is too generous. Worst experience ever. Purchased furniture for practically every room in our new home. Sales rep was pleasant to deal with in the store which is about the only thing I can say. Just like the other reviewer we had multiple issues with getting everything delivered resulting in our master headboard and footboard leaning against our walls for weeks while Ashley&'s couldn&'t even get us the panel rails to complete the bed. Imagine hostessing Thanksgiving in your new home with mattresses on the floor and furniture left propped up against the walls in your master bedroom. The delivery department is inadequate and even management failed to even return our call as promised or provide any solution. Multiple phone calls that left me wanting to bang my head against a wall resulted in me cancelling the items that they still (after 4 weeks and 3 different partial deliveries) had no real clue on as to when I would receive them. Then the real fun began with trying to get the credits that were promised to me. As I sit here writing this review I am still waiting on one credit that I was promised 17 days ago. Still waiting on a call from the store operations manager that I was told I would receive today. Called the store and was just told she would be out until after Christmas. They had the nerve to send a store flyer in the mail today. Are they kidding me! My advice to anyone considering purchasing from Ashley&'s is to go elsewhere or make the furniture yourself. Alot less hassle and time will be spent doing so than actually waiting on them to provide you what you ordered and spent your hard earned money on. We paid cash and could have gone anywhere. Really regret the decision to ever step foot in an Ashley&'s store!
We were scheduled to receive a living room set and dining set on 12.10.19, they showed up and said they dining set wouldn’t be delivered and I had to call and reschedule. I called to reschedule and they only allowed me to reschedule my table (not the chairs and bench) for 12.16.19. I call back the next day (12.13) when they told me I was able to reschedule my chairs and bench and they said it wasn’t available until 12.22.19 and that I couldn’t even schedule the delivery but someone else would call me to let me know the soonest delivery date. I call 12.16.19 about a time frame for delivery of my table (the delivery was confirmed twice for 12.16.19 by the way) and I am told it was NEVER scheduled. And that is was available but they would t be delivering it to me. Now I’ve been rescheduled for the complete dining set YET AGAIN on the 12.23.19. I purchased all of the furniture the day before thanksgiving. I never received phone call that my pieces wouldn’t be available I had to call and do all the work myself after spending thousands of dollars on their furniture. They show no interest or effort in helping me find a solution for the problems they have caused me. I had family coming in town and I am in a new house so the dining set would have been my only table and chairs for meals, now I am sending my guests to fast food restaurants. It’s so disappointing that a big company like Ashley Furniture can’t even get a delivery date right. I’m not sure what the people who fake scheduled the delivery dates for me are even paid for because they definitely didn’t do their job with me. I will never purchase from Ashley again after this and I will make sure everyone I know understands how awful my experience with this company has been.
Had a great experience in the store with Zac buy their contrated delivery service could be compared to Two Guys and a Truck......very disconnected but went into the store and Zac for it straightened out
Visited the store during the day, saw the furniture that I wanted and later that evening I went back and made the purchase. No hassle or fast talking sales associate which made the experience a pleasant one.
We had a great experience shopping here!!! Anna helped us pick the perfect furniture for our new home and we got great deals!!!
I have never been disappointed buying furniture from here
Purchased my last set of furniture here and had a great experience. Went today with my mom to purchase another set... walked around for a good twenty minutes and not one person asked if we needed help. When my mom confronted something about it, he said they were commission based... so apparently they didn’t think we looked like buyers 🤷🏻♀️
Good service, prices & delivery. Only 1 problem, you have to pay for delivery.
Anna was very helpful and the store had a friendly feel to it.
I like it when the salespeople dont stalk you around the store. Something between a horror movie and comedy movie when they are sneaking around the store, and you see them pop up out of no where.
Great service and the staff is very helpful.
The store in Gastonia nc is the worst as far as custmer service walked into the store walked around for awhile looking around none of the sales rep greeted me or asked if I needed help they were sitting down in a nice comfy chair doing nothing when I final went to them for help one salesperson told me the chair I was interested in the cost was 799.00 but I had went on line and the chair was 299.00 not knowledgeable about what they are selling left the store in amazement of the stupidity in that store. I did purse 2 chairs but guess what from badcock in Gastonia nc
The initial visit was wonderful, but after the furniture was ordered it went down hill from there. Furniture was ordered in May with delivery in July. Sectional sofa, kitchen table and chairs, and 3 more living room pieces were ordered. Sectional sofa had to be sent back due to damage. All legs on the other furniture required an additional visit for someone to come out and fix because they were put on wrong. Sofa with the legs installed wrong was to be exchanged when they brought the new sectional back out because the original was damaged. When they brought the replacement sectional out, they forgot to put the replacement sofa on the truck which required another time I would have to take off work to be home. They could not figure out how to get the sectional up the stairs and from my previous experience with them I ended up refusing it and sending it back. Finally got the replacement sofa and the delivery men did not have the proper equipment to install the legs so I had a sofa without legs until they could send a repair man. My question was “why am I having to repair new furniture”? Furniture was ordered in May and as of today we are still having to fight with Ashley’s because we are still being charged for furniture we do not have. Terrible experience. Numerous hours spent on the phone and at the store trying to get issues corrected. Would not recommend them at all. Completely unacceptable service. Husband has spent his entire day off today dealing with this issue with still no resolve.
Wonderful experience! Godwin was amazing and most helpful! I would recommend this store and experience to others!
A very uninterested person pretended to help, all. the while playing with her hair, then just showed us the electronic kiosk...and walked away. Very uninspiring
Where should I ? Daniel the salesperson misleading me on my delivery time or perhaps Daniel the salesperson overselling me on a foundation for the bedding system that truly wasn't needed. Or how about the wrong 5 piece dinette set being delivered. And by the way Daniel is the Sales manger ! My advice go elsewhere !
Very nice. Bought a beautiful recliner
Customer service is poor. I enter store in by myself. And sales people go past me to ask a couple of they could help them. I spent over an hour there looking for art, loveseat, mattress and dresser. Not one person asked to help me. Had money to spend but I spent it elsewhere. Stores need to realize that women by themselves have money too.😒
Sales staff a the manger was very helpful and professional
Great deals and services
Worst customer service and company I've ever dealt with. I placed an online order on May 16. Because of the timing of our move, I canceled the order. Ashley HomeStore credit card STILL has not released the hold on my credit card nearly 4 months later. I've tried calling the credit card company, who told me to call the store, told them I ordered it online, tells me to call corporate, call corporate, stay on hold for HOURS. Tried calling the store, even though I've never even crossed their threshold. Person on the phone was supposed to call back and didn't. Someone needs to explain to me why people think Ashley HomeStore is so great. All I've gotten from them is a lot of headaches. Number One Name in Furniture indeed.....
Bought a bed and couch from Ashley. And after a month they finally showed up. The delivery left behind trash and some tools. They did a very bad job putting it together. The furniture had damaged and we were told we could replace them. Which we did. Of course it took another three weeks and another bed with more damage. At this point we were done. We refused the bed but kept the couch which was in good condition. Of course the delivery guys left more of a mess this time around. How does Ashely compensate us for our time and frustration? Nothing. We pay for what we bought but I thought they could have at least eased our frustration by waiving delivery or something. Nope. I will not buy from Ashley ever again. I'll also make sure that I tell every my experience. And working with a lot of public that's easily enough. Congrats Ashley on losing more business than you realize.
Over all in store experience was pretty good. But waiting and delivery was a different story.Waited 3 1/2 weeks to receive. Received a phone call at 9:30 a.m. informing me that they would be at my home in one hour. After 3 hours of no one showing up.I called back and ask what was going on. Was told the delivery truck had broken down. Was than told it would &"probably&" be there in another 3 hour window. So beside spending all day waiting and missing a appointment. The delivery guys were quick, and cleaned up after themselves. Only suggestion would be better Communication when there is an issue and delivery time will not be made. And maybe for the delivery guys to dress more professionally. Could not tell if they where from the store or not. .
They took there time but they did there job
We bought a nice living room set here
Service was excellent. Courtney went way over and above the normal "call of duty" to help us. A real pleasure to work with her as well as the other staff. Unusual in today's world.
This is the worst Ashley experience, wasted of time.
Terrible customer service, delivery team and just rude workers. Biggest nightmare of my life dealing with this store. I ordered my bed set Jan 8. 2019 and I still don’t have my headboard because they couldn’t get my address correct, or tell me that my piece was damaged during loading. I have taken off work to be there for deliveries to never happen and not even a phone call to tell me. Then to find out they cancelled my headboard order on July 10th for no reason and never wanted to tell me or let me know until I called to get it delivered for them to tell me there is nothing they can do and that I will just have to go to a different store to get my headboard. Now I am stuck with a box spring, mattress, rails and a footboard I can’t use because I don’t have the headboard. This was just suppose to be a graduation gift from my mom and they have ruined everything about this gift and experience.
Honestly if I could give the Ashely Home Furniture Store of Gastonia, NC a 0 rating I would. I ordered a bed set from them Jan. 8, 2019 and as of today July 27, 2019 I have yet to receive my headboard for my bed set. I paid over $1000 for the headboard, rails, boxspring, mattress and footboard, including installation, delivery and a protection plan. All they wanted to offer me was a refund of $275 because they could never get the address correct in their system for redeliver of my headboard after they delivered the incorrect one in the first place. They messed up the addresses over 7 times in their system and never wanted to give me an answer as to why it was messed up or why they couldn't fix it. They have been nothing but rude to me when I want to get my headboard and never want to give me options, until today they would "compensate" me $275. They are the worse in customer care and would never even bud or be willing to give me any reason as to why it took this long to get the item. They also informed me when I tried to set up another delivery that my headboard order had been cancelled and on July 10th without telling me until I called them. They lack customer service, they do not know what they are doing and they are just the most unprofessional people I have ever dealt with. Ashley's Home Furniture Store of Gastonia, NC has been the biggest nightmare of ever buying furniture, and they will never receive my business again. There is better stores that have better quality furniture and better customer care than this store. I wish I never would have purchased from them.
Terrible customer service.
Purchased a sofa and dining room table and chairs on 4/27/19. Was told by the store manager, Daniel, that they would call me when everything was ready to be shipped since al of the pieces weren’t at the warehouse yet. It’s now 5/28 and I never received a call from the store for delivery. I called the morning of 5/28 and was told, by a very unfriendly customer service rep, that I was supposed to call when I wanted the furniture delivered. I asked how I could do that when I wouldn’t even know when the furniture is available. She admitted that my question made sense and checked to see what was available. She was able to provide a delivery date for my dining room table and chairs for 6/7/19. However, my sofa still has yet to be built according to her. Basically, I paid for furniture that hasn’t been built yet and they couldn’t tell me when I’ll ever get it. The customer service person was not helpful at all and just kept repeating that they don’t make all of the furniture all of the time, so she had no clue when it would be delivered and was not helpful at all. I will never buy from here again. UPDATE (7/10/19): After my table and chairs were delivered, I called the same day and was told my sofa would finally be delivered on 7/12/19. It’s 7/10/19 and I’m calling to confirm a time of delivery. Well, as Ashley Furniture does, they changed the delivery date. The woman on the phone was great, but I am fuming. They now have two different delivery dates of July 18th and August 6th...OR AS SOON AS POSSIBLE. I’ve been waiting on this furniture since April. Why it’s so difficult to get it I’ll never know. The fact that things keep changing and no one calls me makes me even more vexed. The saga continues...
I was helped by Zack Whisnant & he was amazing!!! He came and spoke when we first walked in, explained everything to us about sales and prices and what the signs meant. Once we were ready to decide he helped us to figure out the best deals so that we could get what we wanted. He was so awesome, if I ever want anymore furniture i will ask for him!!
Greats you as you walk in. More than happy to answer questions and get quotes for special items
In my own opinion. They need to teach customer service when teaching sales people.
MAD PROPS 2 MR. DANIEL TAKN' DA TYME 2 FIT US 4 A MATTRESS & XPLAINING WHAT IS A GOOD 1 & WHAT IS NOT A GOOD 1. SO WE GOT EDUC8TD & SITU8TED 2 GET DA PROPER REST DAT OUR BODIES 'POSE 2 GET 2 B PRODUCTIVE.
We had a perfect experience at this Ashley location thanks to Jeff Harrington! He was not pushy, gave us the space to browse, and when we made our decision, he helped us secure the best savings possible. We will absolutely be back to shop with him in the future, and we are looking forward to a long working relationship with him as we furnish our home! Thank you Jeff for all your care and assistance!
Good deals on furniture if your careful not to purchase the cheap stuff. Staff attentive and helpful. Easy and fast to get financing if your credits good!
Wow. I wish I had seen all of these negative reviews before purchasing our sofa. I hope you don't make the same mistake. The staff in the store are super friendly, but once you sign the dotted line, expect a nightmare. You might have better luck if you can transport the furniture yourself, because all of these problems seem to stem from the warehouse. We financed upwards of $2500 on a 5-piece sectional sofa on 5/5/19. The delivery date was set around my husband's work schedule since his is more flexible. The sofa was scheduled to arrive on 5/16/19 (yes, over 10 days after purchase) at 9:00am. My husband went into work at 5am to get things done so he could leave and be home before 9:00. Now, we are well aware that rarely will any delivery arrive on time, but my husband received a phone call at 6:15am(!) from a lady who coordinates the delivery saying they were "on their way"!! My husband explained that no one was home yet and we didn't expect it before 9. She repeatedly informed him that they had some cancellations and moved our delivery up. He said that they would have to come back at 9, but she said that wouldn't work for them. Obviously, the furniture didn't get delivered that day. My husband went into the store later that day and spoke with Zach (he said he was super nice), and Zach rescheduled the delivery for Tuesday 5/21. Then my husband spoke with the VP of something or another in Texas and HE promised the sofa would be delivered instead on Saturday 5/19 between 2:00pm and 5:00pm. Later, at 6:00pm... no delivery. We drove to the Ashley store on Franklin and spoke briefly with our salesman (who was very busy) and a girl behind the counter. She told us they had multiple issues with delivery on that day alone. She said she thought it was due to a truck that had broken down (reading reviews here and on Yelp, apparently that is common). She fiddled around with her iPad/laptop and could not make heads or tales of the scheduled delivery, other than it did not get delivered on the original scheduled date. She then said, "I'm going to try to get this out to you tomorrow." Naturally, we asked, "Do you deliver on Sundays?" She said, "Nope, but they are going to have to make an exception." She told us she would work on it and SHE WOULD CALL US. She did not. Today 5/20, my husband got an automated message stating the sofa is scheduled for delivery this Thursday 5/23...ALMOST THREE WEEKS LATER. I've contacted customer service. I really just want to cancel the order altogether at this rate. They will like try to charge me the 10% cancellation fee, which I won't pay. We'll see what they say. I also pointed out that this is not an isolated incident as there are multiple *horrible* reviews with similar issues.
LISTEN UP 🗣 NEVER buy furniture from Ashley furniture. We cleared time from our busy schedules, took off work, verified our address and time for them to drop it off YESTERDAY and called in the last minutes of the delivery time window we were given for them to tell us they’ve cancelled our order and they have no idea why. No call ahead. No text or email letting us know. Seems super unprofessional to me. & upon asking for a full refund if they couldn’t make it to us today, instead of trying to arrange something for us, we have been given a complete run around. save your time, money, and energy.
Never buy furniture from they will lie and give you a date just to make a sell and when it’s time for the date to come they will say they can’t deliver on the date that they promised to you.The worst place to ever buy furniture from. The workers are rude and scam artists. I would not recommend this play to anyone.
Excellent service, beautiful furniture, and reasonable prices.
Beautiful
The staff was not very friendly or attentive and it was way over price
This has been the worst experience of my life. I am so disappointed with customer service. I paid cash for a bed March 6th the delivery date was set for march 23rd. I was upset having to wait so long but decided to be patient. March 23 arrived my bed was not delivered due to the truck breaking down. Delivery was rescheduled for the 25th. Once they arrived to set the bed up I was then informed that they did not have the headboard. They wanted to leave the pieces they had but I told them I paid cash for a whole bed not half of a bed and that I was not accepting half of a bed. The lady on the phone put a note in the computer that I refused delivery. I was told I would receive a check for the delivery fee but when I called back nobody knew about the reimbursement of the delivery fee. I was also told that if someone else ordered the same bed they would get their bed first because I didn't take the pieces they had at the time. My delivery date was switched from March 23 to April 6 so I have been sleeping on mattresses on the floor since March 22. The customer service reps are not friendly nor will they allow you to speak with their supervisor. They have an "oh well' attitude. I am a very dissatisfied customer and will NEVER purchase ANYTHING from Ashley's Furniture AGAIN. A friend of mine loved the bed I purchased and I told her DO NOT BUY ANYTHING FROM ASHLEY'S FURNITURE!!!! I am so upset it takes everything in me to stay calm about the situation. Thanks for the poor customer service Ashley's and for not making sure your customers are satisfied. Take people's money then to hell with them.😤😤😤
THIS COMPANY IS A SCAM!!! They will promise you that you will get your furniture in 3 weeks. Three weeks come and they said now we need to wait another month. Calling in again. They pushed it another 14 days. These people will not come through with their words. I want my money back and they try to charge a 10% cancellation fee. This is how this company is making money is charging people and showing furniture that us not for sale. Don&'t buy from them unless you want to pay them a fee and get nothing out of it.
Jimmy is very helpful. Ask for him.
I was just in there Not a single person helped me I sat on couch after couch lay on beds that moved and ones that hugged me Looked at people I thought worked there I was going to get a couch suite but I will go someplace else
Worst customer service ever! We had a good experience with our salesman, Jimmy. We paid to have it shipped to our home, but were later informed that they would not be able to ship it because it was a floor model. They refunded us the money for delivery. So far so good. We rent a Uhaul and go to pick it up the next day. We tell them we are there to pick up our furniture. They give us dollies and no employee offers to help. They inform us that we have to go through the employee door on the other end of the store. We bought a very large sectional. The store is full of furniture with very narrow paths. Instead of helping us clear a path through the furniture, 2 employees stare at us. One is sitting behind the counter looking at his phone. We try to get through the store, and are knocking over signs, lamps, and decorations. We say forget it, so we go through the front door. The employee "kindly" looks up from his phone to inform us we cant go through that door because of a counting mechanism that is on the door. Never does he actually offer to help. We are irritated, but hope that they will at least notice us struggling and make a path for us. Nope! We moved the smallest piece of furniture through and barely make it out of the employee exit. The other pieces that are left are bulky and will not make it through the furniture path. My wife started moving chairs and signs herself to try to oblige the employees. By this time, 4 employees have gathered at the entrance and are just staring. The last piece was a very large chaise. We have been wrestling with this for 15 minutes by now and are officially angry. As I move the last piece out the door, a woman snaps at us that they have told us multiple times to not go out of that door. My wife snaps back that if any of the employees had even offered to help move any of the furniture out of the way to help us move our sectional we just bought from them for $2500, we wouldn't have to. It was the last piece and they can deal with it. Moral of this story: Ashley Furniture has a beautiful selection of furniture. We love our sectional... but the employees are terrible and very rude. When you are more concerned about how many customers are coming through those doors than the actual quality of the service for the ones that HAVE ALREADY PAID, what is the point? The only exception was Jimmy Ngueyn, who tried his best to help us. I hope management reads this and the rude employees are dealt with.
Great experience! Robert Roberson helped us . Very nice guy! Thanks
I purchased a couch set and my original delivery date was March 16th which was already two weeks after buying them & received a call two days prior about the delivery date being changed to March 28 due to one piece not being finished I asked if we could receive the two pieces that were finished because we paid in full almost 3,000. The lady tells me they can’t do that. I’m very irritated and will never be shopping there again
Sucks
Was told that they could have a bed delivered to me on the 19th, and agreed to that date. After I paid was told that the date changed to the 28th. Was told that April would call me today to fix the situation.. Didn't hear from her so I called in and they advised there is nothing they can do. Just really shady business to not disclose before I paid in full that the date would be changing for when I would get the bed. Cancelled my order and won't be using this store again.
Was told that they could have a bed delivered to me on the 19th, and agreed to that date. After I paid was told that the date changed to the 28th. Was told that April would call me today to fix the situation.. Didn&'t hear from her so I called in and they advised there is nothing they can do. Just really shady business to not disclose before I paid in full that the date would be changing for when I would get the bed. Cancelled my order and won&'t be using this store again.
RUN do not walk away from this chain of stores. By far the worst customer service I've ever experienced. Had to talk a floor sales rep into helping me, was obviously an inconvenience for him. Once I got him to help, order placed, I never received an email receipt as promised. Scheduled delivery 10 days later. Ashley was a no show. Scheduled a second delivery 3 weeks later. They delivered 3 out of 4 defective products. I called to cancel order after so many headaches (and missed work income to meet the deliveries). They told me not only would they charge me to pick up the defective merchandise, they would charge me a restocking fee. READ THE FINE PRINT!!! They wanted me to schedule yet another delivery (more missed income) so they can try and get it right. I said no, we have nothing more to talk about. Called my CC company to dispute charge.
Very professional and nice declaration. Hoped to continue doing business with them in the future.
I waited for over a month to get my recliner. I just got it tonight. You can knock on the wood through the top of the footrest. The seam at the bottom is off. They will not take the chair back and they hopefully we'll be out of business before too long.
What an amazing experience! Courteous and attentive. Amazing value. Ask for Courtney. She is great!
Walked into the store and no one asked to help me. Walked through the entire store took pics of sofas and still no help.
I would caution anyone against buying furniture from Ashley Home Store. My husband and I ordered two pieces from this Ashley store on 11/16/18. We were advised at the time that our pieces were on backorder but would be available in up to 8 weeks. Ok, no problem, we can wait up to 8 weeks for furniture. It took just OVER 3 months for our pieces to arrive. Secondly, I received no communication or updates from the sales rep. we worked with throughout the ENTIRE process. The only way I received any status update on my order was by calling in myself. I was not even called or emailed when my pieces had finally arrived. I found this out by yet again calling in for a status update and was nonchalantly told yes they had arrived and that we could pick them up as soon as we’d like. The final straw came upon pick up. We chose to pick up vs. pay the $150 delivery fee. My husband and brother arrive at the warehouse this morning to pick up our pieces and come to find out they were all in original packaging (boxes), UNASSEMBLED!! We were never verbally advised by our sales rep. that if we chose to pick up, that we would also be responsible for assembly. If I wanted to assemble my own furniture, I would have gone to Ikea or Wayfair and spent less money! Had we had known this information (which literally would have taken her 5 seconds to disclose as we were ordering) we would have gladly paid the extra $150 for delivery and apparently assembly to ensure our pieces were inspected and assembled correctly. When I called in to speak with a customer care supervisor today (couldn’t get the manager of this store) I was basically told that he was sorry I misunderstood, but that I had signed a terms and agreements that told me my furniture would come unassembled. I’m in disbelief at the nightmare this entire process has been and the severe lack of customer service I have received over the last 3 months. I am just happy to finally have my furniture in my home and relieved that I do not have to deal with Ashley Home Store ever again. One of the more exciting parts of buying a new home was turned in to an incredibly stressful ordeal thanks to Ashley.
Great stuff
This was the most horrible experience. Ashley should be ashamed of themselves. We had a piece of furniture supposed to be delivered on the 13th of Feb. Our scheduled time was for 230 to 530. At 1145, I was called but there was no voicemail left stating that they were rescheduling our time for between 4 and 7pm. We rearranged our day to be sure someone was here to receive delivery and then was expected to perform psychic abilities as to the fact that the time had changed. When I called to see where the piece was I spoke with a manager who stated that they would either reschedule or we could wait for it that night and they would be there at 8pm. Which is also another hour PAST the second delivery time. I was told they would call 15 min so we could come home if we ran out. I received the phone call AFTER they were already in my driveway. The truck showed up at 845pm, again almost 2 hrs past the rescheduled time. I was told that the piece had a broken door. Therefore I refused delivery and they stated they would bring me one in the morning. I received ZERO phone call on bringing the item out that morning, so I called and was told that they had us scheduled for Feb. 22nd. Again, psychic abilities to know that we were scheduled for that date after being told we would get it on the 14th. The only compensation that was being offered was to receive my delivery fee back which is 100% unacceptable. We have 2 small kids, jobs, and things to do then to wait for Ashley to decide on when they can deliver furniture. Anyone would be annoyed including you. I've called and complained to pretty much every department with zero resolution. I will be cancelling my order and writing to the company. Horrible! This was an online order.
Do Not Buy from this store!! Bought bedroom suite and sectional sofa January 6. Delivery date was scheduled for February 16. A whole month! Made arrangements for pick up for old furniture and then get the call that delivery would be later ( March 1) due to all pieces not in! Well I cancelled the order!! It should not take two months to get new furniture!!
Thanks, Zach! Good weekday experience. They'll let you look around without bothering you much, but are there if you have any questions.
Came in to buy a recliner. Anna handed us a flyer and pointed the way. That was the last we saw of her. The only recliners with handles were $200 to $300 more than the ones we saw earlier. I doubt seriously we would ever go back. Considering they were only about two other customers in the store, you would think we would have gotten a bit more attention. We will be buying 1 tomorrow.
We have bought an entire house full of furniture here...they are friendly professional and very accommodating. Delivery is exceptional and they always make sure u are happy or they won't leave the furniture. 😄
I purchased a temper pedic mattress from Ashley. Specifically asked about if it didn't work would I get my money. I was told yes by Mike Murphy twice in front of my husband. When it was delivered our base's weren't. So I didn't get to sleep on it the night it was delivered nor did we even sign for the mattress. Well, after one night I knew I couldn't sleep on it, called. The calls were being routed to customer service, so I couldn't get through to the store. I was told I would have to keep the mattress for 30 days, then I could return the mattress. After keeping the mattress for 30 days I then called to return it. At no time did anyone speak of a reselection. Well Slap in the face. I'm told I need to call customer service to start return. Customer service says that they sent templet over for that. Then I'm told no money back you have to reselect a mattress. If I had not been lied to and told how this works I would have never purchased the mattress. Now I was told they were going to work with me on this. Over week ago. I can't get customer service waited over 30 minutes on hold. Can't get store waited over 30 minutes on hold. This is not fair in anyway what so ever. I was lied to in the beginning Will the district manager even said he wouldn't of handled what we went through with the base's as well as we did. But now no one wants to help us. If this store is so great then why wouldn't they back up someone telling a pair of customer's that money back means money back. Do the right thing. Refund our money. The least you could do is contact.
I purchased a temper pedic mattress from Ashley. Specifically asked about return policy and was told that I could get my money back no questions asked. That was told to me by Mike the sales person. He told my husband and myself we wouldn't have a problem. After one night of crying all night. I knew this mattress wasn't for me. When I called the store the calls were being rerouted to customer service, because of holidays. I was told I would have to keep the mattress for 30 days. When my 30 days were up. I was then told There was a reselection program. Was never told about this before, or I would have never purchased mattress. I hate being lied to. If this is such a great store back your salesman up. Refund the money or at least contact me. Your suppose to be working with me on this. The fact is your not. Guess I'll just keep trying to call. Lets see if a miracle can happen. Considering a big component is that I'm disabled. Don't buy from this store.
Awful customer service, still waiting on response on furniture I had delivered before Christmas!!!
Ordering furniture through Ashley&'s Furniture in Gastonia has been nothing but a nightmare.We have purchased a living room set and a dining table set.The living room set we waited 3 weeks on, and when the furniture was brought to our home the chair and the couch both had holes in them. We were told that we could just recieve a $250 store credit (on a $3000 set) or they could replace the furniture. So when they came out to replace the furniture the 2nd time around a week later I kid you not another hole was in 1 of the 2 pieces brought out. At this point we were beyond. So they finally got it right after the 3rd time around, but its just a hassle to have to wait and make sure we are home on 3 different occasions to have furniture delivered. The Dining table set that was delivered on 1/9/2019. 3 Techs came in to install a small table then we were told that they do not have the screws to assemble the table and that they would have to contact the manufacturer to get more screws and then they can send them to us by mail. So now we have a table sitting in the house that is not put together. The delivery service does not even attempt to look at the furniture or anything before they bring it out to the customers home.This will be my last purchase from Ashley&'s furniture.
I ordered approximately $5,000. 00 worth of furniture. Some pieces were delivered in a timely manner but most were not. Still waiting for a headboard that was delivered damaged and dresser. 3 months for furniture delivery is ridiculous and I will never buy from this Ashley store in Gastonia, NC ever again. Do your homework and make sure they deliver as they say. . . .
Great selection, friendly staff, Keith Henderson was a great salesman and was very helpful.
Keith went above and beyond. We are very happy with him and our purchases!! I hate to take away from Keith after giving him a good review. BUT, he told me my rug could be picked up. Ashley sent me a text to say I can come pick it up. When I got there, 35 minutes through construction congestion, they told me they don't have it in stock. They have my dinette set ready. I told them promptly that I paid high price for delivery and assembly, and I was told it wouldn't be ready until 1/12/24. After bouncing around to several individuals on the phone, I was told they could deliver my table now, but the rug I ordered wouldn't be ready until around 1/3/24. I told them I made plans for my old dinette set for the 2nd, and I'll wait until the 3rd for everything. After 4 texts and emails from 1/1/24 to 1/2/24 confirming my delivery for the table and 1 text asking for me to schedule delivery for the rug, I called to schedule to have the person on the phone tell me the dinette set wasn't there and they will deliver my rug today, 1/3/24. Three hours later I get another text confirming delivery of my dinette set for today, 1/3/24. The text confirmed it would arrive between 12:30 - 3:30 pm. I get a text today saying it will be late and not arrive until 4:30 pm. I can hardly wait to see exactly what they deliver. Good luck to anyone that buys from Ashley. Yesterday, I got a sales letter telling me I have $14,000 credit with Ashley, come buy today. Don't hold your breath, Ashley. There are other furniture stores besides yours. When I do need any other furniture, they are where I'll go. P.S. Of course, they robocall me at 4:30 to tell me they will be 15 minutes late.
Quick service and excellent prices.
favorite furniture store waiting on a bigger sale
Great prices and an awesome staff! Keith was fantastic. He answered all of our questions and sent us home with beautiful new furniture.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
