Ashley Gastonia, NC 28056

Nice furniture good sale. Yes we bought a sofa there.

Spent over 2k on a living room set and reported the recliners kept getting stuck and they gave me a number to call, they shipped a bunch of different boxes and said a technician would be in contact. 3 months later still the same problem and no one answers. The actual store does nothing and the customer service is terrible, Bought the protection plan for nothing since I can’t get anything resolved.

Just purchased a couple chairs from Ryan in the Gastonia store. He was very knowledgeable and I will definitely call upon him when I’m in need of more furniture. I would definitely recommend Ashley for anyone needing new furniture.

Ryan is by far the most personable salesman I have ever met! Kudos to you!! He went above and beyond my expectations. Our interactions began the day before we actually met. I was in a predicament that which entailed trying to have furniture secured and delivered prior to my nieces first birthday. Not only did Ryan make things happen, he also introduced me to the Acceptance Now rep, Kayla. Kayla made the financial part of my experience magical. Thank you both for all of your hard work. You definitely have a new customer for life. You guys ROCK!!

Great customer service. Ryan helped me find a mattress within my budget and preferences for firmness. Many good options to choose from and Ryan explained the pros and cons of each. Very satisfied with purchase and service provided

William was great!

If I could give zero stars, I would. When we bought our new sofa, we were given several different dates for delivery. It took months, not weeks. And when we bought the protection plan for it , we were lied to. We were told in-store that it covers pet damage but it does not. We were told in-store that if the seams didn’t hold, it would be covered but it does not. You have to let them know within 30 days of discovering damage, but for the past 60 days, we’ve been given the run around. Everything about this company is BS. DO NOT SHOP AT ASHLEY!!! THEY WILL CHEAT YOU!!!

Just bought my couch! Zack was amazing!

William M. was awesome he was super patience with me and very informative on all the items we looked at. He was also very geniune and up front which made me feel very comfortable with making a purchase! We'll definitely be back!! Edit 5/12/22 my second purchase went great and the delivery guys where super fast and installing my new loveseat. They even swept up some popcorn when they moved the sofa. Awesome customer service!