Ashley Store Greenville, NC

My wife and I purchased a sofa, loveseat, and swivel rocker recliner in 2021 from Ashley Furniture. In 12 less than 12 months the sofa was falling apart structurally, cushions were not good and they sent someone to repair it. Their own repair team said it could not be repaired and it was replaced. Now the sofa has been doing the same thing for months and they no longer carry that line. We went to the store and were told it was out of warranty as of last month and given the 800 customer service number to call. We were told that the unit was still in warranty and we had until 2026 but they discontinued that line also so a credit could be given. Then they said wait, the manager did not add the new sofa to the original plan and it would be covered if he had until 2026 but he did not so, it went out 5 months ago instead of last month. We have purchased so much from this location and now they are doing nothing but be rude, call this number, we can't help you. SO......we went to Lazy-Boy Gallaries and purchased a new sofa and love seat and will never be back to Ashley again! 15 years of being a customer, they see when the unit was replaced and yet will not do anything to help. DO NOT SHOP WITH ASHLEY FURNITURE STORE AND THINK IT IS THE SAME LEVEL OF SERVICE IT USED TO BE BECAUSE....THEY DO NOT CARE!

Paula Collins was an awesome sales person. Found the sectional we wanted. Great experience with no high pressure sales.

Overall great experience! Easy in, easy out with the perfect sectional for our space. Prices were sensible. Paula Collins was an excellent salesperson! She knew exactly when to check in and when to not hover.

Paula Collin’s was our sales person and she did an excellent job, we love the sofa we purchased.

Kevin was very helpful. He was very in tune with the products. I recommend asking for him if you ever at the Ashley furniture store in Greenville nc.

Kevin Cooper was my Sales Rep. Awesome personality, very perfessional, and communitcated well after purchase to ensure everything went great and it did! 10/10 definitely recommend!

Paula Collins was absolutely amazing! Extremely sweet and helpful. I would happily buy a couch from her again! Thank you Mrs. Paula!

I was very pleased with my person who helped me today her name is Paula Collins

Big dave greeted me on entering the store and helped me find what I needed quickly and had me out the door in no time!

I had a fantastic experience at Ashley Furniture ! From the moment I walked in, the staff Paula Collins & Kevin Cooper was incredibly helpful and knowledgeable, guiding me to exactly what I needed. The quality of the furniture was also outstanding, exceeding my expectations. , and the entire process was smooth and stress-free. I highly recommend Ashley Furniture in Greenville NC to anyone looking for quality furniture and excellent service!" Go see Paula & Kevin you will be glad you did greatttt Hospitality

Paula Collins was a great salesperson. She was upbeat, sweet, patient, and very informative. Would love to buy from her again!

Ms. Paula Collins has been so helpful and kind in helping us pick our new sofa! If you are looking for a new living room set, or furniture for the house, go see Ms Paula! You will not be disappointed!

Paula Colleens was very professional, nice and helpful. She had a joyful spirit and is good at making conversations and good at sales!!

Paula Collins is an exceptional sales representative. She is very informed about her job functions and make me feel good as a customer walking out of the store. She gives you options and you get to choose what's best for your needs.

Paula Collins was super helpful, and had a lot of patience with my mother and I—and our continuously changing minds.

Paula Collins is amazing! Very helpful, informative, and patient.

We purchased a sectional sofa and had a great experience with the help of Paula Collins and Laura Leon. They were very knowledgeable and helped us to find exactly what we wanted.

Paula Collins was very helpful with picking and ordering the furniture I wanted.

Kevin was a very attentive salesperson without being overbearing. He instinctively knee when to step away to allow my wife and I to discuss decisions on our own. Made to buying experience pleasant. Can't wait for our new theater seating and tables to arrive.

Emily was awesome !!!

Paula Collins was a tremendous help picking out our furniture.

Paula Collins was an amazing help and helped me get my couch ordered with ease. She also explained the warranty program in detail for me which was amazing with my concerns! Will come back for any future furniture

Emily was awesome in helping in a unique and difficult situation and she did a great job

Paula was great to work with- attentive without being pushy or hovering! She was helpful in breaking down the cost of each item as well as the total amount. Very thorough in her explanations. My only complaint is that I didn’t like that the 4-year extended warranty was automatically included in the estimated total; assuming I would be okay paying the $360.

Paula Collin’s was very helpful with our purchase today. And she went above and beyond. Thanks Paula

I had a very great experience at Ashley’s Furniture! I came in looking for a sectional, unsure of what I’d get. However, Ms. Paula came to me and helped me out tremendously. She went above and beyond to get to the price range I was aiming for! Thanks again, Ms. Paula! : )

Paula Collins was very helpful with helping me purchase my daughter's bed. Thank you Paula for you great customer service.

Kevin was absolutely phenomenal! Great service, great advice. I would absolutely buy from him again. -michaela

My partner came in today to change out out sleeping experience. Paula Collins provided outstanding customer service with her pleasant attitude and tireless effort to get my partner and I what we wanted.

Great experience. I came in unsure of a look/style and what I was able to do financially. Kevin and Anthony were super personable. I was a little difficult, back and forth for multiple days, but as we closed on a week, we got everything I wanted! I was able to get my entire bedroom and living room set, as I pleased. Kevin and Anthony made sure to answer all my questions, and trust, there was plenty! Haha! I didn’t feel as if they were just trying to make a sale or even, get over on me due to my age. Overall, a wonderful experience! I definitely recommend to family, friends, and locals!

Shout out to the big dawg emily for her help with getting me a new couch set her energy was amazing and she was very helpful as soon as i walked through the door

Great staff treat you like family!

Paula Collins was such a great help to me and my father today. Prompt in answering our questions, but also not hovering! The perfect furniture buying experience!

Thank you Paula Collins for your friendly service and help finding the right piece of furniture.

We had a great experience with Paula Collins!

They do a good job at the store but after they have your money, customer service is beyond horrible. Had bedroom delivered 1/25 and the night stand and bed rails were damaged, which pictures and notes were taken by delivery drivers. Had to sleep on the floor for 4 days until the new rails would be delivered and was told new nightstand would be delivered at that time but was not. Called customer service again, only to be told they were never told about a damaged night stand and that the delivery service is separate from Ashley and they are unable to see pictures and notes in regards to deliveries. Was then told a new night stand was being ordered and would call to setup delivery date when it arrived. Waited 3 weeks and called for an update only to be told there was no notes on my account regarding a new nightstand and that I never contacted them. Went to store and received more of the it’s my fault and not ours, we can’t help you, and you need to chill out. After arguing with management, decided to just walk out because Ashley takes zero responsibility and it’s all up to the customer to resolve issues, even when the customer follows THEIR process. In an attempt to resolve the matter one more time before disputing the charge on my bank card, I contacted customer service. Customer service stated that I never notified them of the nightstand being damaged and, once again, they are unable to see notes and pictures from delivery drivers. I stated I wanted new furniture as I didn’t buy used, and then the agent said that Ashley does not guarantee their customers receive new furniture when they make a purchase from them. I followed up with can I have that in an email, but quickly that changed to…yep, it was my fault again and I was being sarcastic. So the agent said I had to send pictures and request a new night stand, since I didn’t previously, in which she would be emailing me a form I needed to fill out, which she did do. I was put on hold for 4-5 mins and when the agent returned, she miraculously was able to find the pictures and notes from the delivery drivers, even after they stated twice previously they did not have access to drivers notes or pictures, and that they would be ordering me a new nightstand. Not one person from Ashely said we apologize for anything at any point, even after being caught in a lie and making it known. Personally, I will never spend 1 cent again at Ashley and do not recommend!

Paula Collin’s was a delight to work with as was the price! I’m looking forward to my new purchase arriving soon!

Emily is a great sales person. Very knowledgeable and friendly. Would recommend her highly to everyone I know. Go see Emily!

We really appreciate the service Paula Collins provided us. She helped us to find exactly what we needed and was efficient.

This was a great experience, Paula Collin’s made sure I wasn’t going to leave out of here unsatisfied, I got a great deal for amazing Quality I can say I will definitely be back for more !!

Paula Colin's, is a wonderful sales rep. Very patient and courteous.

Tim was awesome to work with! Such a wonderful experience.

Kevin and Daniel were a big help! They meet all my expectations!

Tim was great. Very knowledgeable, kind and happy to save you time and money!

My Wife and I enjoyed our experience at Ashley Furniture our sales agent was absolutely great It was late in the day and we were spent for being out all day but Kevin’s personality and professionalism made it all worth the while

Paula Collins was very helpful! Good Selection at the store

The sales associate we worked with was great! We were able to outfit our apartment beautifully.

Came in for a sectional and Paula C. was very helpful and attentive.

Paula Collins was very knowledgeable, friendly, and once she knew of my back problems she made suggestions on other products.

Mrs. Paula was great to work with and helped me with choosing a beautiful new living room set and I can't wait to pick it up and place it in my living room! She really helped me pick out exactly what I was looking for! She's the best and I look forward to working with her more! If you need furniture and great customer service, check her out in Greenville!

Ms. Paula in Greenville was so helpful and kind. Lots of good prices and variety of furniture.

Paula Collin’s was great

Paula Collins was very knowledgeable and helped us make a quick decision !

Highly recommend Paula and Russell! Needed to furnish quite a bit of my house after relocating back to Greenville. They were both really nice, very patient and not pushy. Thanks again guys!

Laura was AWESOME today. She was very professional and patient. I greatly appreciate all of her help.

Daniel was amazing! Very relatable and helpful! Made this an easy purchase

Paula is absolutely fantastic, have purchased twice from her!

Paula Collins helped us and she was very patient and helpful. Will be back to see her at Ashley Furniture

We went to Ashley Furniture in Greenville Nc on 11-2-24. When we walked in no one acknowledged us but other customers walked in and was acknowledged. Once we began walking around Ms. Laura Leon was the only person to greet and assisted us. She apologize and assisted us with our purchase. She was great and I recommend her to help you.

While they had a great selection, I couldn't stand the constant hovering of the employees. Circling around us waiting to move in for the sale. Ended up leaving and not buying anything due to this.

Daniel was an amazing help to find the right furniture for our new home.

Daniel was awesome and very informative and super helpful at picking the right furniture and also gave us a great deal 🫱🏽‍🫲🏾

I went by Ashley Furniture earlier today to buy a few pieces of furniture and had an outstanding experience. I worked with Paula and it was quite the pleasure. I will be returning whenever I need another piece of furniture/bed.

Emily is fantastic. i came to her a month ago and looked at furniture but decided to purchase from another store. she followed up and congratulated me but no guilt or shaming which i loved. i came back to store today and made a purchase from Emily for addition items. She was as fantastic today as she was the day i came in and didn’t purchase. Her style and the single positive followup was exactly why i came back to the store and made my purchase today. i also never buy protection plans but know from a friend who bought a house full of furniture from the same store had issues and she got fantastic service for her protection plan purchase. A very positive experience when i didn’t buy and when i did buy. Emily was helpful but low pressure which makes me want to buy from her. Thanks Emily and Ashley furnishings for such a positive experience!!! Dinah. Gradis

If you ever find yourself at Ashley’s Furniture in Greenville NC, Emily is the sales associate you need to ask for. Emily was such a joy to work with. She was very attentive to what I was looking for and didn’t try to push something on me I really didn’t want. Most of all she was patient and kind. We were in the store for quite a while. Her follow through the next day when I didn’t see anything on the floor we wanted, is what impressed me the most about Emily. Thank you so much for all of your help! The Jackson’s

Hands down the best tacos ever! Much better than Taco Bell. My only advice to you would be to add a little more sour cream next time. Other than that, keep up the good work! I walked out saying, "oh man, I ate so much!" I can't wait to do it again.

Great experience, Paula made the experience seamless and stressless! Definitely recommend coming day if you’re looking for furniture!

Anthony Buchanan was very nice and attentive and informative. Paula Collins was very nice and informative and helpful, very knowledgeable and great to talk to and was able to answer all of my questions and helped in anyway she could. I will be returning here with her service.

I had the pleasure of being greeted by Anthony Buchanan as soon as I walked in the store. He was friendly and helpful with my questions. He smiled and was very attentive when help was needed. Paula Collin’s was very sweet and assisted me in purchasing a new dining room table set. She was very easy and fun to talk to and did an amazing job explaining everything in detail. She was professional and knowledgeable and I will definitely be coming back again.

Super salesman! Thanks so much Tim Grange!

Paula Collins was extremely helpful and patient with my family. Great customer service!

Paula Collins was a knowledgeable and helpful

Purchased a sofa today to match a loveseat we had previously purchased from Paula Collins at Ashley Furniture in Greenville. Her customer service is excellent. She had our paperwork ready when we got to the store after I told what we wanted. Everyone was very nice and not pushy to buy something. We will be getting any future home furniture from Ashley Furniture. Thank you Paula!

Stopped in to look for a sectional sofa. Daniel was very pleasant to work with, was patient and not pushy. Helped us find what just we were looking for. Beautiful show room!

Laura was great from beginning to the end with my purchase she helped me out a lot!!!

Emily was so friendly and fun to work with! She made buying a couch such an easy, quick, and smooth process. I would highly recommend her to anyone who needs assistance buying furniture at Ashley’s. It was the quickest and easiest transaction I’ve had BY FAR when it comes to purchasing furniture. Thanks so much, Emily!

I was assisted today by Paula Collins with getting a great set of mattresses for a reasonable price for my kids new bed. She made the choosing and purchasing process easy and affordable for me.

Great experience!

I had an exceptional experience at Ashley Furniture thanks to Anthony! From the moment I walked in, he greeted me with a warm and friendly attitude. He took the time to understand exactly what I was looking for and guided me through their selection with patience and expertise. Anthony’s product knowledge was impressive, and he made sure I found the perfect pieces that matched my style and budget. He went above and beyond to ensure the delivery process was smooth and timely. If you’re shopping at Ashley Furniture, I highly recommend asking for Anthony—he truly made my furniture shopping experience stress-free and enjoyable!

Russell was very helpful in assisting me with the purchase of my sectional!

I recently purchased a couch and had the pleasure of working with Tim, the sales manager. Tim was amazing throughout the entire process! He was incredibly kind, knowledgeable, and attentive to my needs. His sense of humor made the experience even more enjoyable. I highly recommend Tim for anyone looking to make a purchase. He truly made the experience exceptional!

Laura did a wonderful job today she took her time and showed us all our options very detailed oriented as well. I will definitely be coming back for more purchases

Thanksss Laura for your wonderful customer service today!

I had a great experience at this location in thanks to Tim Grange!! He is extremely knowledgeable, not to mention hilarious! Highly recommended 😊

Paula Collins is very helpful and is very knowledgeable of her products. She is very friendly and a pleasant person to talk to.

Ms Paula Collins was very nice, courteous, respectful of time & space. Knowledgeable of products in store.

Our experience with Ms. Paula Collins was great. We were not pressured during shopping but she was there for any question we had. She was very helpful in all aspects.

Reese Gifford was excellent. Top notch and I would recommend him to anyone.

If you’re mattress shopping, 100% go somewhere else. We’ve purchased several items from Ashley stores over the years and had great experiences until this location. They ordered the wrong mattress and we waited weeks for the correct one which arrived damaged. Getting it exchanged was a nightmare! To top it off, Tim, the sales manager, said they offer a price match guarantee credit to your original form of payment if something goes on sale within 30 days of delivery date, but now they won’t honor it. This was by far the worst furniture purchase experience! Here’s your sign, go to Mattress Firm.

Tim Grange was an excellent sales rep at the Ashley store in Greenville. He was very knowledgeable and professional, he went above and beyond to find a perfect mattress and adjustable base for me! Great experience! I highly recommend Tim because he knows the product and he is funny and speaks multiple languages!

Really amazing customer service! Tim is the man to go to for anything there, very knowledgeable, super helpful, and super friendly. We came in last minute, and Tim was more than happy to help us and spend time with us to make sure we made the right choice. Thanks Tim!

Love, Love, Love Laura. She was explained all the details of the furniture I purchased and even showed the best options that would fit my needs. Laura was so friendly and patient. I truly appreciate everything she has helped me with.

I visited Ashley Furniture on a whim. I had been discussing wanting to get my kids a new bunk bed but hadn’t found a deal or a good salesman to really assist with seeing me through the process. The sales manager Tim was amazing! As soon as I walked in he greeted me with extreme kindness and answered all my questions. He didn’t try to over sell me but he gave me exactly what I wanted and asked for. I didn’t feel overwhelmed or pressured it was exactly what I needed. I’m so happy with my purchase. This is probably the first business deal I have done where I didn’t leave second guessing my purchase. I am confident the deal I received was a great one. I’m looking forwards to receiving my purchase and continuing to do more business with Ashley. Thank you again! I am grateful!

Daniel helped us today get a new couch, we have been looking for one over a year and he was amazing with the whole process.

Daniel was very professional, courteous, friendly and helpful in finding our perfect couch!!

Ms. Emily & the entire staff at the Greenville, NC location was wonderful to work with!

Very friendly and customer oriented

Paula Collins was great to work with. She helped us find everything we needed for our new home. Thank you Paula!!!

Tim Grange Made our first furniture buying experience so wonderful. Went above and beyond and was a super no pressure experience . Tim made sure we got some thing we loved And was so wonderful to Work with. We will definitely be back for any furniture needs and working with Tim directly!

Great working with Emily Z., she made sure she answered all my questions, even through text

We had a very pleasant experience with Emily at this location. We picked out a new bed and sectional two days before closing on our home. As soon as we walked in the store Emily greeted us and offered her assistance. We already had the measurements for the sectional and knew we wanted a right facing chaise. Emily walked around the store with us as we sat on different sectionals learning the details about each sectional. Once we agreed on a sectional, we spent two hours trying out the different temper pedic beds. Emily was there the entire time making sure we purchased the perfect bed based on our needs. We laid on 5 different beds as Emily walked through the features of the different bases, mattresses and pillows. We found the perfect bed with Emily’s assistance. She provided us a quote and we promised to come back and purchase the items once we closed. Emily went a step further and texted us on closing day saying congratulations and waited for us to return to the store to make the purchase. We also received two free pillows and a few other items which I can’t remember at the moment. As we were waiting on delivery day, Emily continued to check in and has been a phone call away during the entire process even before delivery. The furniture was delivered and we updated Emily about a stain on a pillow as well as returning one piece of the sectional simply because we ran out of space. Again, Emily has informed us that she would keep an eye out for an account update so we can get a refund and she plans to follow up on the stain issue. Overall an exceptional experience and exceptional customer service. We really appreciate everything Emily has done for us and hope she can find us some dining room chairs for our table. Thank you so much Emily!!!! You are appreciated.

Laura Leon was a GREAT, she answered all my questions throughly. I would highly recommend her for any new furniture ! She was very patient and kind.

Laura Leon gave us excellent service was very intentive and patient would highly recommend her when you come in to look for new furniture

Efficient kind and very helpful with my needs..

Paula Collins was very helpful when we were picking out furniture for our new home.

We had a great experience with Paula Collens. She was very helpful and very friendly! Found just what we were looking for.

Paula Collins made our experience quick and simple, highly recommend.

Paula Collins was an excellent sales rep. She was very friendly and helpful with helping us picking out a couch.

Ms Paula Collins was a phenomenal sales associate. She greeted my husband and I at the door with a welcoming smile. She showed us plenty of options on the sales floor that met the criteria we were looking for (sectional couch with no chaise). We narrowed it down to two options, and Ms Paula gave us our space to discuss the direction we wanted to go. She made the entire experience a personable one, she never seemed like she was in a rush to get our questions answered and she was so pleasant to do business with. I will be asking for her when I return to purchase my next piece of furniture!

Ms. Paula helped us find the right couch very quickly. She did a great job showing us the certain type of couches we were looking for. She did a great job overall!

Paula did a great job helping us out

Our first time shopping with Ashley Homestore was seamless. We are very happy with our purchase. Emily was knowledgeable & wonderful to work with.

Emily was so patient, answered all my questions, and made sure I was going to be satisfied with my purchase. Will definitely shop with her again!

My wife and I bought a sofa and chair from Paula Collins. She provided great customer service. This is the second time we bought something from her. Would recommend her.

Great experience with this Ashley’s! Emily worked with me for hours over a few days, and helped us figure out the best solution for our home at the best price. Best experience buying furniture I’ve had so far! Thanks Emily! :)

I worked with Emily and she helped me do it all! I just graduated and she helped me decorate and get the right pieces for the space! Go see her! Emily is the best!

Was shopping for a couch Laura answered all my questions and was very helpful. Thank you Laura!

Had a great experience with Paula Collin’s was very nice an patient with me when helping me look for something I liked :) go see Paula

Great service ! Reese was Amazing!

Paula was absolutely amazing, she clearly explained the different configurations of the sectional we wanted and even helped measure when we had questions of it fitting in the room we wanted. 10/10 would highly recommend Paula Collins

Paula was great! I loved the laidback, no pressure vibe of the store. I would definitely come back if I need more furniture 🥳

My experience with Paula Collins far exceeded my expectations; Her professional deportment and etiquette made my visit most gratifying!

Paula Collins professional deportment and etiquette far exceeded our expectations. She is an asset to this establishment.

Paula Collins was very helpful in finding a chair and a half that fit the needs of us in our home, she made the process quick and easy. She had worked with us on pricing and found a middle ground that worked best for us. Very appreciative of the help we had received today!

Paula was a great saleswoman, she was nice, attentive but not pushy let me and my wife wonder around and checked in periodically to let us know she could get us measurements, see how long things would take to get delivered etc. it was nice to have our questions answered with out having someone hovering. 10/10 recommend her.

Had a great experience Ms. Paula Collins found me looking lost and helped me every step of the way refurnishing my whole house.

Mrs. Paula Collins was very helpful and knowledgeable. She made the experience very easy.

Mrs Paula was very knowledgeable about the furniture . She helped us tremendously.

Anthony you are amazing!! Thank you for your kind, patient, creative assistance in helping me select just the right furniture today!! You're so personable, so great at your job, and made my experience fun!! And I just LOVE the beautiful furnishings of ASHLEY!! MANY THANKS!!🤗

Tim the manager was great, fastest time i’ve ever experienced buying furniture. Products are great too.

Very friendly service and a gorgeous showroom. Very happy with my experience here.

I had an amazing experience at Ashley Furniture with Tim. He was helpful and informative. He wanted to make sure he helped me leave satisfied with everything I need for my home. Come see Tim. You will not be sorry.

Emily was wonderful

We had a very pleasant experience! Daniel helped us and answered any questions we had. He was upfront and honest while dealing with us. Would recommend again and again!

Paula Collins was very easy to work with

Just got my new place in Greenville, and I hate shopping for furniture but Reese made it such an easy and enjoyable time. Would highly recommend asking for Reese when there.

Emily helped us immensely. We didn’t even know we were going to purchase when we went in. We were just looking. Emily walked us through several pieces and helped us figure out what we needed for our personal living space. She was very personable and relatable. Emily became a friend to us on the spot

Paula Collins was a wonderful and very helpful person, I would give 10 stars if possible.

Paula Collins very helpful. Nice help with my needs.

Daniel was incredibly helpful. Big coffee guy!

Wonderful experience shopping this weekend at Ashley! Reese was a very knowledgeable salesperson and was patient as we were picking out the perfect bedroom suite. Extremely pleased with customer service and quality and price of furniture. Would certainly purchase from here again!!!

Good selection of inventory on the floor, and Braun was so helpful - got to shop at my own pace with support without being overwhelmed by a pushy sales pitch every time I stopped to look. Great referral for delivery and knowledgeable about the products and services!

Daniel was awesome! He was super helpful and extremely kind. I will continue to use Ashley for future furniture purchases!

Reese was a great sales associate. He was very helpful and knew his product and was able to answer all questions. Very happy with our purchase. Thank you

If I wanted to get robbed I would go here again…

Had a great experience here with Emily, she worked really hard to help us get the best available offer, and find a furniture set that was suitable for our living room.

So im so happy i choose to go to Ashley’s. I had an amzing salesman Kevin. He was the best. He know his products and also makes you feel comfortable and he is down to earth. Easy to get along with. When you go ask for Kevin you wont regret it!!🤍

I recently moved to Greenville and decided to buy my bedroom and living room furniture from Ashley. Today, I visited their showroom where they have a variety of options (there are more options online, and they can do price matching in-store). Paula Collins helped me pick out the furniture I wanted; she was very sweet and patient (it took 2-3 hours to choose everything). I would recommend anyone thinking of buying new furniture to visit this store.

Fantastic customer service by Miss Laura!!! Very professional while not making us feel pressured to purchase at time of our visit!! Highly recommend this store and when you walk in ask for Miss Laura!!

Ms Paula was very helpful in helping my mom get her new living room furniture.😁

I had a great experience day. The representative Paula Collins was very helpful and pleasant. I would highly recommend.

Went in last night and again today to complete our purchase. Tim and Emily were both great and really helpful!

Had the best and easiest experience buying a couch today with Reese Gifford! Would definitely recommend and ask for his help!

Emily was great. We’ll definitely be back to see her for future needs.

Lack of communication, beating around the bush with my order (when it was going to come in, when it could be delivered, etc)

Disappointed no veteran discount available. Otherwise would be 5 star.

Paula Collins was absolutely fabulous. If your going to shop at ashley furniture see Paula!

Came to this store and was Greeted immediately by "Tim", who turned out to be an Absolute Pleasure/Treasure to be assisted by in my purchases. Made the whole transaction a pleasurable one. Definitely go to Greenville Ashley Furniture 👍👍

Loving my Rawcliffe Sectional 3 piece best purchase I ever made on a living room set!!! U won’t be disappointed pictures does this set no justice it’s so warming and just top tier! Thanks to Daniel at the Ashely store in Greenville NC he knew exactly what I wanted and he made it happen!!! More pics to come as I decorate my new home!!!

Walked in on Saturday just looking was greeted by Kevin Cooper, he instantly showed us exactly what we were looking for. Showed us several options as well, the whole experience was great he was one of the best salesperson I’ve ever dealt with. Returned on Monday to purchase living room set, unfortunately Kevin was not working but Ms. Paula Collins assisted us, again another absolute amazing customer service experience. We look forward to returning in the future.

We had a great experience at Ashley Furniture today along with a great sales associate, Reese Gifford. He gave us time and space to look but was right then when we needed him for questions. Thanks Reese!!!

Paula was super helpful and made getting what I needed easy and fast!

Paula Collins was wonderful. She showed us exactly what we asked me. She's super friendly and knew what she was doing. She explained everything we needed to know and answered all of our questions!

I love Ashley Furniture and their service department. They were very helpful in helping me with replacing my chair covering.

Tim the Sales Manager did an absolute great job at finding my husband and I our new bedroom set and Ashley Brand Mattress! Would 10/10 recommend him to anyone who steps foot in the store! Will definitely be coming back to use him for our living room set!

Excellent service and vey nice staff. Didn’t follow us around the whole store but did check in on us. If your un sure about shopping here do it. And make sure you get with tim the sales manager he’ll definitely take care of you.

Paula Collin’s was amazing! Super sweet and super helpful throughout my process of buying furniture

Paula Collins was very helpful and thorough in explaining pricing and protection plan. Very good service.

Paula Collins was very helpful with finding what was needed and looked for the best price

Paula Collin’s is a great Sales person, she explained everything in great detail; the furniture as well as the protection olan

Paula Colins was very helpful and explained everything in great detail. She is a up beat person😁

Paula Collins was very helpful and pleasant. She was very knowledgeable and sold me easily . I would recommend her to anyone.

Braelyn & Cory delivered my furniture on time, fast, and they have great personalities.

Very helpful and very patient. Very professional and a pleasure to deal with was Miss Paula Collins..

Excellent service I love my new mattress. Timothy Grange was awesome and so helpful!!! Thanks so much..

I had an great shopping experience with sales rep Emily she was very knowledgeable about the product we purchased

We visited the Ashley Furniture store in Greenville, and we had a great experience. Emily Z. was very professional, friendly and quite helpful. Thank you!

My husband and I were looking a new king size bedroom suite and decided to go in this store. A sales associate, Emily, greeted us and ask us if we needed any help and we told her we we’re looking a new bedroom suite. We told her what we were looking for and she showed us one. We fell in love with it. We purchased it and we’re so excited! Emily made us feel like she had known us forever. Very friendly, knowledgeable and kind. She is a great asset to your store! If anyone I know needs any furniture I will definitely tell them to see Emily! Thanks so much Emily! Ricky & Lynn Moore

We work with Daniel who offered an outstanding guidance and support. My son was moving to Greenville from Miami. I contacted the store for some guidance and he responded. He provided all the guidance needed, answered my million questions. We were able to close the deal via phone. Daniel was very professional, patience, and accurate during all the process. Thank you Daniel and Ashley Store.

Paula was very helpful in making this purchase. She let us know of all deals and protection plans.

I came back to work with Emily after meeting her before I moved to Greenville! She is friendly and genuinely cares about her customers. We ordered for every room and she made the process so easy. Go see her. She’s the real deal.

Paula Collin’s was super helpful and fast with services. She explained everything in great detail.

New to town, needed a new couch, Emily greeted us at the door, she was pleasant to work with, made the process of buying easy, fun, quick and personable! Will be back to buy other room needs from her soon!

Excellent customer service given by Anthony Buchanan

Paula Collins was very friendly and knowledgeable. She was also professional and very easy to work with. I will definitely refer her to family and friends.

Great experience Paula Collins

Paula was great showing us the recliners and could tell us everything we needed to know about the pieces. I highly recommend Lazy Boy in Greenville, NC.

This is an amazing store! All employees were professional and on point. Brinda was excellent in helping me purchase my new mattress.

Laying on my sectional couch currently that Brinda helped me with months ago, she was very friendly and knows her knowledge!! Will be back only for her!!

I recently had the pleasure of working with Brinda at Ashley Home Store, and I must say, it was an exceptional experience. Brinda's professionalism, knowledge, and genuine enthusiasm made my furniture shopping experience a delight. She listened attentively to my needs and helped me find the perfect pieces for my home. Her friendly demeanor and willingness to go above and beyond truly set her apart. I highly recommend seeking out Brinda's assistance for anyone looking for top-notch service at Ashley Furniture.

Thank you Brinda for giving me a wonderful furniture shopping experience. She was amazing and very helpful in figuring out what I wanted. I would definitely recommend people to come here.

Tim was unbelievably knowledgeable and helpful in our search for a new couch for our home

Tim was super helpful in helping me get everything I needed for my new house. He made it so easy that this will be the only place I plan to ever buy furniture while in NC!

Daniel has most helpful with my purchase. Great guy to work with. Daniel followed up with the delivery and details of my purchased. Service was more than expected. Everyone should check out Daniel’s level of service and kindness. Thank you

Tim, the store manager is an amazing person not only is he so person-oriented he is also very professional and knowledgable. We went to Ashley looking for furniture and from the beginning he greeted us at the store. He took his time with us and he never left us alone. He helped us with our purchase from beginning to end. He deserves to be the store manager. He demonstrates professionalism.

Anthony is the best!! He is extremely knowledgeable & friendly! He made the buying process easy & enjoyable!!

Kevin was so much help! He was patient and knowledgeable.

Great experience Kevin really helped

Tim was extremely helpful throughout the entire purchase!

I had another great experience buying from Ashley again. Daniel did a great job showing me exactly what I was looking for. Go see Daniel for your next furniture purchase.

I’ve been super indecisive on what couch and bed I want & Brinda was so patient with me while we looked at a bunch of different options.

Anthony was awesome! He was most knowledgeable, kind and very helpful in helping us find and buy exactly what we were searching for. Go there and ask for Anthony!

Service was awesome the sales representative explained everything was courteous and answered all of my questions.

We came into Ashley Hone Store on a week night just browsing for a new couch, we were greeted by Emily. She was extremely kind and we looked around for a few minutes and asked for a few quotes on different pieces. She was patient and answered all of our questions. We decided to look at a few other furniture stores in town, but ultimately came back and bought a sectional from Emily. She made the entire process seamless and hassle free! We love the couch we picked out and can’t wait for it to come in! We will definitely be back in the future for more furniture!

Reese did a great job helping me

I worked with Emily and she worked with me for hours. She helped me with financing and payments. Please go see Emily when you go in!

I came in just to look and Emily greeted me and was so easy to work with. My mom and i came back later that day and we both purchased from Emily. She's knowledgeable and patient. I highly recommend working with Emily.

Paula Collins was so helpful and an absolute delight to work with. I would highly recommend visiting her for all your furniture needs.

I walked into Ashley lost and not knowing where to start. I knew I needed to purchase several rooms of furniture; but other than that… lost. Emily was fabulous standing back at a close enough distance to leave me space to look while also being close enough to offer help when I needed it. She made myself and my young adult son feel like we were part of her close friend circle and made sure he was 100% comfortable with his purchase without any pressure. I highly recommend asking for Emily when you go into the store as she will help you make your purchase without hesitation.

Our search for the perfect living room set ended at Ashley Furniture, where we discovered a stunning collection that caught our eye. Kevin, our sales consultant, was outstanding in his service. His assistance was invaluable, and he maintained a no-pressure approach throughout our decision-making process. Despite exploring other stores, none matched the exceptional customer experience provided by Kevin. For anyone considering Ashley Furniture, we highly recommend seeking out Kevin for an unparalleled shopping experience.

Went in and got a bedroom set, beautiful selection, great pricing and everybody was great! Reece helped me and explain everything great and made sure I had everything I needed.

Reese was phenomenal to work with. Thank you!

I had such a great experience! Ashley's had a great selection of couches (what I was shopping for), and the staff was very friendly. The employee that helped us, Shayne Griffin, was incredibly friendly, and really did a excellent job helping us pick a couch. He was not pushy, and I didn't feel pressured at all. He was a true professional, and I would encourage you to ask for him by name if you go in.

If you’re looking for a sales person at this location, please choose Kevin Cooper. From the moment I walked through the door, his burst of energy and willingness to help was exactly what I needed. I absolutely felt no pressure at all and he stood by me through my indecisiveness and made sure I was comfortable with my purchase choice. I can’t recommend him enough and will be definitely purchasing from him again.

I picked out the perfect bed. I will definitely be coming back for more furniture. I had the pleasure with working with Paula Collins she was so helpful and made everything a breeze. And I didn't feel rushed or pressured into buying. I just wanted to say Thank you for having people like her, It's very refreshing to be greeted with a warm smile. This was a really great experience working with her.

A remarkably positive experience! Our sales associate, Emily, was incredibly patient with my 95-year-old mother. She handled this indecisive customer with kindness and made a difficult exchange of an item go smoothly. Her help was greatly appreciated!

Had a great experience at Ashley furniture with Paula Collins. She was very welcoming and kind! She also made sure I understood everything at the time of purchase, and made sure all of my questions were answered. Great overall experience at Ashley Furniture, and I will be returning for any future needs!

Very quick and easy. Paula Collins was helpful and knowledgeable about the products. I'll be back!

By far the worst customer service. They can’t do math and will hang up on you for requesting a refund behind their own errors. Highly disappointed with the staff.

Nice to meet a wonderful salesperson Paula Collins very informative and knowledgeable about merchandise. Really wasn't looking to purchase today but the Bentley of Love seats and couches which she called it got my attention

Had a great experience thanks to Paula! She was extremely informative and helpful! Thanks for your help!

Paula Collins was great, very helpful, knowledgeable, and made our experience very easy and pleasant.

Purchasing products from this store was actually exciting. Mrs. Paula was a very big help, and very friendly as can be. She answered all of my questions, and I will definitely recommend her to all that’s looking to purchase. Thank you for your assistance:)

Kevin Cooper at the Ashley Furniture in Greenville did an AMAZING job with helping select the perfect pieces! Thank you!!!!

Paula Collins was very helpful throughout our entire experience at Ashely. She was very welcoming and offered beneficial suggestions while shopping for our new home. I highly recommend Paula to anyone looking to furnish their home!

Paula Collins was extremely helpful and offered great customer service throughout our entire experience. She guided us through the entire process with dignity and compassion while ensuring our satisfaction. I highly recommend Paula to all looking to furnish their home!

I walked into Ashley furniture as a new therapist looking for furniture for my office. Paula Collins warmly greeted me; I immediately felt welcomed and she spent a lot of time with me walking around the store, getting to know my preferences and helping me think through purchasing options. She was such a joy to work with and put me at ease with my pre-purchase jitters and helped make sure my experience was perfect in every aspect. I greatly appreciate the time she spent with me, the laughs we shared, and I will definitely be back to Ashley Furniture to purchase with Paula Collins’ help!! Please go see her today!

We came in searching for new living room furniture and were very impressed with Mrs. Paula Collins who helped us from start to finish. She was very informative, professional and a joy to work with. She was also very sweet to our daughter! If you need any furniture, I highly recommend Mrs. Paula at Ashley Furniture!!!

My husband and I were looking for new furniture for our living room. When we arrived, Paula was the first person to greet us as we walked through the doors, she was very friendly and took initiative to ask us what we were looking for. She immediately walked us to look at the sofa set that I described I was looking for and in the end ended up buying. Paula was very helpful, informative and patient with us as we decided on the other pieces to go with the sofas. We highly recommend Paula!

I received great customer service from Mrs. Paula Collins. She was so excited to help and knew a lot about her products. She helped my fiancé and I purchase our first couch. She made the process extremely easy. She also made us feel right at home as we did this.

Paula Collin’s was fantastic. No pressure sales environment. She walked us through the different options of sofa, recliners and sectionals.

Not really an outlet store. Priced sofa/loveseat and realized their price was same as regular store. When I questioned them they were very rude and told me they were outlet because of the convenience of taking used/display pieces with me. I informed them RoomstoGo discounts their pieces about 40% in their outlet. The sales person Mattie then informs me “to go to RoomstoGo then”. Wow!

I recently experienced exceptional customer service from Kevin while purchasing Ashley furniture. His dedication and attention to detail made the entire process smooth and enjoyable. Kevin went above and beyond to ensure I found the perfect pieces for my home. I highly appreciate his professionalism and expertise. Overall, a fantastic customer service experience that has left me thoroughly satisfied.

Paula was very helpful and not pushy. She wanted us to be happy with the purchase we made.

I am not typically someone who goes online and bashes businesses, as I work in healthcare and deal with the public everyday, so I understand the frustrations. However, I am more than extremely disappointed in the service that I have received from this store, as well as the customer service staff. I bought a dresser from them over a month ago and was told by the manager of the store that it would be delivered that following week, during a 3 hour time frame that I chose, as long as it was before 9pm. It never showed up so I waited another 2-3 weeks before calling, as I understand that delays happen. When I finally called, I was told that they do not deliver after 5 and that I must be available all day from 8am-5pm the day they deliver. As most people, I work an 8-5 job, so that of course was not feasible to me. I informed customer service what I had been told at the date of purchase and they kept on repeating that they do not deliver after 5. That is a complete lie, as I have had close friends not get their furniture delivered until 7-8pm. My grandmother purchased the dresser for me as a gift, so she called customer service as well to try to get a delivery at least around 5. She ended being redirected to Robert, a "manager". We were already upset at this point, but kept composure, until Robert was extremely hateful. Practically yelled at my grandmother telling her "I DO NOT KNOW WHO TOLD YOU THAT LIE ABOUT THE 3 HOUR DELIVERY BEFORE 9, BUT THAT IS NOT A THING" and just kept on being extremely hateful. No apology for his temper, nothing. Instead of losing your temper with your customer, why don't you address you employees who are lying to your customers? I get it, you want to make sales. But lying to customers is only going to cause more anger and confrontation than just being straight up honest. For Robert to be a manager and someone who is supposed to represent this business, he is doing a terrible job. Treats people as if they are stupid and has a superior complex. I am extremely unhappy with the service I have received and will NEVER give this business another dime of my money, as well as do everything in my power to deter others from this business. Do better Ashley's.

One of the workers punched me in the face and even rolled her eyes when asking for help. When I bought a bed it never came and then it took a whole year for them to give me a refund I payed 6,000 dollars for a bed just for it to never come. Don’t shop here unless you want to be scammed and not refunded the manager sucks and is money greedy. 😢😠🙁

This review is for the amazing sales associate Paula! I would recommend her over and over for her dedication, product knowledge, and how personable she is. She really takes her time to show you and find exactly what you are looking for! Would definitely recommend asking for her for all your furniture needs!

Paula Collins was wonderful. She was very thorough, kind, patient, and understanding. She went above and beyond to help us. Very satisfied with my in store experience.

Paula Collins is great! She helped us pick out a couch, wasn’t pushy and answered all of our questions! Highly recommend

We recently bought a bedroom suit, mattress, and recliners from the Greenville homestore. We dealt with Paula Collins and she did an excellent job answering our questions and helping us find what we wanted. We had a problem with our mattress and Paula and the home store manager did everything they could to make it right. We will shop with Paula in the future whenever we need something else.

Very helpful and not high pressure

We worked with Paula and she was fantastic and understanding of my daughter's disabilities. We would return to work wit Paula again!

Made my 4th purchase today, would never go anywhere else for my home needs! Emily helped me today and like always the best costumer service!!

Working with Paula has been such an easy process~ she is a delight! We were not able to visit the store so she was able to walk the showroom and direct us to in-stock options. Paula is very responsive and helped us every step of the way!

Needed livingroom and dining room furniture. Paula Collins was very friendly and knowledgeable about our needs. She worked hard to give us the best price. Highly recommend.

We loved the service we received from Paula Collins today. She helped us find just the right furniture for our new home.

I came in the store today because I was approved online and I wanted to see how much would I need down to get new furniture. Well Paula Collins was the first to help me and she helped me with a capital H. I wasn't able to put a down payment today and she made it to where I didn't have to make a down payment and also I forgot to mention that she matched the price in the store from the online price. I was very happy that I came in this Ashley store location because Paula Collins rocked this sale!

I was greeted quite pleasantly and directly by Paula Collins. She attentively listened to my furniture needs and my preferences. Because of her professional knowledge and expertise, I was fitted with the ideal items and effective financing within minutes. I appreciate her sensitive care. I thank you so much!🤗

Very nice person and very helpful.

Paula Collins was very professional, thorough and friendly!!! I'm so glad my Mother had her as her sales person.

Mrs. Paula Collins was a joy to work with! She paid attention to my needs and concerns. I was on a time crunch when I came in to make a purchase and she worked within the time frame that I had. She explained things so well and offered different options. I am extremely satisfied. Thanks, Mrs. Collins.

Had the pleasure of working with Miss. Paula Collins and her level of dedication and customer service is commendable. The sectional looks AMAZING 🤩 and even with the chaise being on the opposite side she is getting that corrected as well! Overall great experience and the delivery was quick and easy! Definitely recommend Paula if anyone is looking for a caring and hard working associate.

I bought a sectional from here and let me tell you, Reese Gifford is the best salesman I have ever dealt with. Initially, I dreaded going in because of the thought of being hounded, but Reese approached us with a greeting, told us to look around and he checked on us periodically. Awesome 5 star experience!!! Go see Reese!

Excellent experience at Greenville NC Ashley Store, and Paula Collins was so helpful assisting us pick out the perfect items

Brinda is an awesome and super helpful associate! She is patient, attentive,and clearly explained all of the aspects of this process so that we can buy the best possible and highest quality for our home. We were also able to make an informed decision in terms of financing. Thank you Brinda!

Paula was a true blessing! I loved everything about her. I would highly recommend her and Ashley Store.

Timothy Grange has brought new business to Ashley Furniture Homestore. He offered excellent customer service today and was really helpful. He truly epitomizes the phrase as a manager of a retail establishment.

Paula was fantastic. We walked in on a whim, having no clue what we wanted in a mattress. Paula was super helpful in helping us decide what would work best for us, and she was really knowledgeable. Will return for future purchases for sure! Excellent selection and customer service.

Loved the selection of furniture..But even with the sales, prices seemed High!

We went here and met with Tim. What a great experience. And all the furniture is made in North Carolina.

They have nice new furniture and price not to bad people are very friendly and nice don't mind let family and friends know about this nice place lovely people

Paula is the one who helped me and my family. She pointed me in the direction of the perfect couch for me and never pressured us into buying something more expensive or something that we didn’t want. She took her time going over numbers and made sure that we were taking home the perfect sofa for us. Delivery was suppose to be 3-4 weeks and I got it in 6 days and it was in perfect condition. The delivery men were seamless and were in and out within 10 minutes of knocking on my door. Everything about the process was smooth and perfect. Definitely check out this store if you are searching for furniture.

Paula is Very knowledgeable with all the procedures. she defiantly broke down all of the calculations to find the best deal that worked for us she was extremely easy to work with I would definitely recommend asking for her

Our Sales rep Reese did a great job and we really love out new sectional!

Emily was just amazing , me and my gf came to get furniture from Ashley furniture with our 3 year old , originally just looking . Immediately once we got there my baby ended up with a paper cut and Emily gave her a bandaid and they were best friends for the rest of our time spent looking . I wanted a Sectional and got just that . Emily delivered on every thing she said she would . Even got our furniture delivered way before our ETA . Every mother deserves someone as patient as Emily while looking for furniture

We were new to town, bought a new home and needed furniture. Went to Ashley and Emily Z helped us. She was very helpful, gave us all the time we needed. Gave us suggestions. We bought a houseful of furniture. Then we went back a second time. The warehouse stored our furniture for us till our house was ready. Emily kept us informed of the whole process. She helped when I needed a small repair. Where to call etc.she called to follow up and make sure everything was ok. We will probably be getting more furniture and will be going back to see Emily, she is very personable, knowledgeable, and very experienced.

Emily Seigler was not only knowledgeable but delightfully friendly. She helped me try out mattresses until I found the perfect one, chased down the bed frame and was accurate with her predictions for probable delivery with 3 Monday Holidays in the way. Then after I had picked she added extra goodies so my new bed would have a new mattress protector and pillows. I am a retired designer and have bought lots of furniture. Never have I enjoyed the experience so much. Candace Pearce

Paula Collins helped my daughter and I pick out the most cozy and perfect sectional for our family. Thanks Paula you were very nice and easy to work with!!

My wife and I went looking for a new living room suit. Brinda Thakore greeted us and was an absolute pleasure to work with! She listened to our wants and needs, helped us find what we were looking for and was amazing! I highly recommend going to the store and asking for Brinda, you won't be disappointed!

Kierra was the person to greet us and she did a phenomenal job. She was very helpful and made sure i got the best possible price. She was very knowledgeable with what i was looking for and without her assistance i would not have found the perfect product for me, i thank her for her help and wish all employees had the same success.

Great place and friendly staff. A lot of choices for furniture.

Unfortunate experience. Overzealous store manager who made delivery date promises they couldn't keep. After multiple phone calls, part of our furniture was delivered a month late which included a piece that was the wrong size. The customer service rep had the audacity to tell me to be careful not to ruin said piece of furniture before Ashley had the chance to pick it up if not I'd have to keep it and eat the cost. Then I was informed the rest of my furniture would not arrive for another 6 weeks (which would be about 10 weeks late from the original delivery date). The one thing they did right was honor a refund for the remaining furnitue after i cancelled.. even though it took another 2 weeks for that to happen. Suffice to say I will not be patronizing ashley again.

Bad delivery service most stuff was damaged and you have to wait 3 more weeks for delivery

I bought furniture from this store not to long ago and was amazed but the outstanding customer service from Veronica grange! Made my shopping experience easy and pain free! 100% going to shop here in the future!

Tim was very helpful -

Veronica Grange was very friendly and helpful. Also she was very knowledgeable about the furniture

REESE WAS FANTASTIC!!! So kind and helpful, he made the process really easy!

Emily Z. provided exceptional service and great follow-up. She was quick and thorough. Not pushy or overbearing. Look for Emily on your next visit.

Emily and Ethan were the sweetest great customer service with a smile patient and kind had fun making my purchase today they made the process easy and I got a great deal happy holidays to each and every employee I met today great team work

Mrs. Paula is the best. She sold us a tempurpedic bed with so much ease, she’s the sweetest!!!

Timothy Grange was excellent and fun! Not pushy at all!!!! Great customer service and really helped with all my questions. Very knowledgeable.

Eva Mims helped us yesterday. She was helpful without pressuring us. She showed us different possibilities and even got us an additional $600 off our purchase.

Paula Collins was AWESOME!! She knows the products and was very helpful. Ask for Paula when you go in the Ashley’s store in Greenville NC🤗

Paula was amazing to help me answer questions about furniture I came in asking about. She was very patient and helped me find what I wanted with no pressure. Thank you.

We came in to Ashley’s Furniture looking for a specific furniture piece we saw on their website. They had the piece on display and we had to have it. Paula Collins helped us from the moment we entered the store. She takes great care of her customers and is very enthusiastic about providing too customer service. We will definitely return to see Paula for our future furniture needs.

Awesome service

Brinda walked us through the process of buying dining room furniture. She helped us find the perfect piece and was very knowledgeable during the process. We appreciate all of her help! Also, the delivery process was simple and the team had it delivered and put together in 30 minutes. Great piece of furniture.

Paula was professional, nice and great to work with. She made the buying process super easy and stress free.

I'm from New Bern NC, and I do all my home furnishing shopping in Greenville, Ashley home stores always has a wide selection of reputable brands and I would recommend any new home owners in the area furnish through Ashley!. I personally recommend the young sales associate, Reese Gifford, apart from always providing high quality service, every encounter feels natural and inviting. I will definitely be returning!

Wow! Talk about amazing customer service. Reese was extremely helpful/professional. He answered all of my questions and was able to help me with my purchase. I highly recommend visiting the Greenville location and asking for Reese!

Reese Gifford is extremely knowledgeable, professional and always happy to answer any and all questions. He makes sure you are happy with your purchase.

Emily was my sales associate who helped me during my recent purchase, and she was outstanding! The entire Ashley’s Team is very welcoming and professional, which makes the hassle of buying furniture so much easier. I would buy from them again, but need to wait until I have a bigger house😁

(Translated by Google) Very clean and they help you with kindness. (Original) Muy limpio y te ayudan con amabilidad.

Paula was amazing! After 5 hours of shopping and not being able to decide she helped me get everything we wanted and more. Would only buy furniture from her from here on out. Thank you so much Paula

Paula Collins did a fantastic job finding exactly what we wanted. She was very knowledgeable and respectful of our decisions. She is not a pushy salesman. Mrs. Collins truly wants her customers to be satisfied.

Thanks so much to Emily that took such great care of me while purchasing twin beds for an extra bedroom in our home! I appreciate your time, attention to detail and the wonderful customer service!

Paula Collins was great from the time I walked in the store. She took the time to explain everything in detail. She really wanted us to be satisfied with what would make us happy. She constantly asked on what we would be happy with and our needs and not just not selling a product. I really appreciate her friendly spirit. Great customer service!!!👌

Paula Collins provided excellent customer service. She is very knowledgeable about the products they sell.

Have always had great experiences with Ashley and this was no different. Emily was especially helpful and promised to get my delivery time moved up a few weeks.

National furniture chain. Decent entry to mid-level furniture. Friend sales staff and a nicely kept store.

Brinda was an amazing salesperson. She was knowledgeable, not pushy and did everything she could to get our furniture as quickly as possible. The delivery team was thoughtful and professional. The whole process was smooth and effortless

Me and my boyfriend had the best experience picking out furniture for our new home thanks to Emily Ziegler! Thank you Emily for working with us!

Good sales lady .If I need anything else for my home I would ask for her. Emily is a very nice and knowledgeable person.

My experience with sales consultant Emily, Greenville NC location. She's Extremly knowledgeable, professional, & helpful. She also has a Great sense of humor! That helped to make the buying process alot more enjoyable! She checks, double, & triple checks all information to make sure your informed with Correct information. She definitely put me at Ease with this purchase. Ms. Emily, You Rock!!!

I went to this Ashley’s and from start i had great help from Brinda. She didn’t hover but did a good job checking on me and making sure I was finding everything okay. Definitely helped me work within my budget and still get exactly what I wanted and everything I needed. 10/10 recommend going to see Brinda !!

This was our first time shopping at Ashley Furniture. Our sales rep, Paula Collins was extremely helpful. She helped us find a wonderful recliner. It was a great experience!

Great Experience with Paula Collins, she made as feel very comfortable and support us with our decisions.

Paula Collins was amazing! Handles down 10 out of 10 recommend.

Amazing experience my boyfriend and I had with Paula Collins! It was our first new couch purchase and she was very knowledgeable and helpful throughout the entire process. Paula was incredibly sweet and personable as well. She laid out all of the financial information for us in a way anyone could comprehend. We also got an amazing discount that was unbeatable. Highly recommend Ashley Furniture Homestore and Paula Collins!!! We will be back.

Bought a brand new bedroom set from there and loved it the guy who helped us was super nice and helpful, went back to get a living room set the guy who previously helped us wasn’t there, so I showed the (new guy) don’t even know his name a picture of what I was looking for and he was absolutely no help said they didn’t have anything close to that in store I’d have to order it online almost like he didn’t want to help me and pushed me right out the door! I ended up ordering online I will never go back in the store again!!!! 🤬

Originally had this posted on the outlet store Google review, but my furniture was purchased from the store itself not the outlet. Bought a coffee table, end table, and couch 36 days ago. Went online yesterday to look up a feature of my coffee table and noticed the price listed online for the coffee table and end table were less than 1/2 of what I paid with no special sale listed. They claimed it’s due to labor day, but the labor day sale listed on the item says an additional 5%. Then they said it was due to the financing I got, but the sales associate went through the financing options with me snd the price did not change significantly if at all (I would have definitely noticed if the price doubled), unfortunately I don’t have the paper she did the math on in her notebook. Because it’s been over 30 days and the furnitures delivered they stated they can’t price match or do any additional discount. The furniture so far is nice but I won’t shop here again after this experience. Future shoppers make sure to check the website before you purchase! they now state I have been “taken care of”. After reaching out to the company (and having to retract out several times after being told they’d contact me in 24 hours, I was told there was nothing they could do because the store said it was there policy…so I am still paying over double the advertised price for my furniture. And at the time no other cost options were told to me/I wasn’t told my price would be less than half if I paid outright…if I was told that I would not have financed. Still will never recommend this company or use them in the future. Lots of other options in Greenville.

Paula Collins was a pleasure to work with! She was very thorough and knowledgeable as well as personable and worked hard to get me what I needed.

Had a great experience at Ashley Furniture today! My sales rep Paula was super helpful and got me a GREAT deal on a rug that I’ve been eyeing for a while! Can’t wait to come back & talk to her about my future furniture needs!

The people was rude I'll never go back

I had the best customer service from their home furnishing sales associate Tim G. He really was a great help; I was looking to by a mattress for a daybed I purchased online, and Tim took his time going above and beyond to make sure I made that I was happy with my purchase. Because of the type of service, I received from him on a phone order. I would always ask for him when I go to the store or place another sales order over the phone.

Very homey and welcoming thanks to Paula Collins.

Paula Collins was WONDERFUL! she greeted us as soon as we came in the door and helped us purchase the perfect couch. She has extremely friendly and knowledgeable about her job. I definitely recommend

I am in NY and call into the Ashley store in Greenville SC to get help purchasing furniture 5 states away for our new home in Taylor’s SC. Phil Pullen was the sales associate that took the time and went above and beyond to help me over the phone. He sent me pictures of furniture that I could not see online and getting me the best Labor Day pricing he could. Thanks to Phil we are a very satisfied customer.

Ms. Paula was the sales associate that has helped us with our purchases the past two visits to Ashley Furniture. She is awesome to work with and that is why we ask for her by name when we are looking for new furniture and refer all of our friends to her.

Had been looking for a “new beginning” took me 4 years to find that perfect bedroom set. Went to this store after looking for a very long time. I am not used to change. Paula Collins helped me every step of the way and was more then patient. Wasn’t “pushy” as most often sales people are. This store by far has the most polite group of workers. Definitely recommend this store 💕 Looking forward to posting pictures of this beautiful furniture

My wife and I recently went to Ashley to look at purchasing some furniture for our new home. As we entered the store we were greeted by Paula Collins who was very friendly and proceeded to show us around the store. Initially we came in to purchase a new living room suite, but in the end we decided on getting several pieces. Paula was very helpful allowing us time to decide and figure out what options would work best. I feel like she spent a lot of time working with us throughout the process and we couldn’t be any happier with our purchases. Thanks Paula for everything and making the experience one to remember!!

Paula Collins was the associate who helped me and she was awesome. I was able to browse the store as long as I needed and she checked on me once in a while. I never felt pressured. She helped me get the correct color of the sofa and recliner I wanted. She was very personable and still professional during the sale. I appreciate her help so much!! My sofa has been delivered and I love it. My chair will be delivered tomorrow and I’m so excited to get it.

🤔No Comment!!!! 🤫

Paula was the best in helping find furniture for the new place. I would HIGHLY recommend her to anyone looking to buy furniture now or in the future!!

Paula was SO MUCH help for us today finding furniture and explaining the breakdown of pricing to us. We left with a bedroom set, living room set, and mattress. We would recommend her to anyone looking to buy!!!

Paula Collins is the best!!! So helpful, patient, and kind as this was my first time purchasing furniture.

Paula was the most polite and the best sales person that I have had in a long time. I would recommend her to anyone

Paula Collins was Awesome!! She was very patience , explained the process, and throughly helped me get the furniture of my dreams!!! I’m very pleased and joyful for all the furniture I was able to receive❤️

Started off great with sales associate been over a month waiting to get a damaged ottoman fixed. Sales rep no longer repsonds to call unless its a text about getting new furniture... thought i had a good experience with customer service rep just to get told 7-10 days twice so replacement part came about 20 days later and no email repsonse in 3 weeks. Its still an issue....replacment part has been sitting for almost 2 weeks but Tiara customer serivce is very helpful in trying to set up new request....update my review if my issue ever gets resolved.

Called 6 times in 2 different days. No able to speak to anyone in the schedule department, no one answer the phone.

Timothy Grange was great 5 stars.

Quinton; is the person you need to ask for. He greeted us asked us was there anything particular we were looking for. We told him Theater type furniture and he pointed us in the right direction. He gave us space to look and would come check on us answer any questions we had. Quinton was Patient, and Kind. My husband gave him a hard time and Quinton stayed genuinely upbeat and calm. Because of his professionalism, knowledge of the store and most of all his patience, we purchased a Theater Living Room set from him. Remember the name Quinton!

Prices are too high.

Order a bedroom set. Took almost a year to get. When they delivered the legs to slats on bed wrong size have called almost every day and was told they have right legs came out and still wrong size and was told by delivery guys That would get a phone call that day they would cut to correct size. Has been 2 weeks no call received yet.called and complained has been a month and still not fixed and forget about return calls

Go see Emily at Ashley Homestore. Very friendly and helpful!

I had the BEST experience at AFHS. Reese was very thorough as well as running between two stores to show me different pieces of furniture (two different times!) because I was undecided. He was knowledgeable and also helped me to stay well under my budget! All associates who approached me were extremely kind as well! I would most definitely recommend people here!

Customer service team very rude. Never got updates on furniture and when I asked, they got an attitude. Sales person I was dealing with was awful. I wouldn't recommend this place for anyone. Will not step foot near this place ever again. 👎👎👎👎👎I ordered bedroom set a month ahead of time and got it about 3 months later, but I don't even care about that. The customer service/sales person was so bad/rude, I hope if people even consider buying from here, they get better service. DO BETTER. You need to have a way to rate ur sales people! Never got any way to provide feedback. Once you make the purchase, they couldn't care less.

This experience was wonderful . Paula Collins was a pleasure to work with and patient with me making a decision on the furniture and look I wanted. Thank you for taking care me.

Timothy Grange is the absolute best!!! He completely met all of our needs and went above and beyond to make us happy! I would 100% recommend you go there for all of your furniture needs and ask for Tim! Definitely will be back!!

The worst experience in my life. I asked the lady 4 times if they run a soft credit check she said yes. After they told it’s a hard credit check. I lost my 30 points on my credit score and they wasn’t able to help find the best options. I just lost 30 points for nothing. I don’t believe them anymore. They just said sorry

Wonderful experience easy to work with.Will be back again soon. Paula Collins

Emily is the best

Ashley Home store was a great place. Bryan our salesman was really helpful in our decision on purchasing a new mattress and bed. Highly recommend thus store

I’ve been going to Ashley’s for all my furniture needs and throughout all my shopping experience nobody compares to the care and knowledge that Brenda had. When it comes to buying furniture I am very picky, Brendas patience made this experience very smooth. Thank you Brenda for your kindness!

Paula Collins was very helpful while we were shopping for a sectional sofa. She made the experience easy.

We bought a living room set and a bedroom at the end of April. The employees seemed helpful and were polite. At the time, we were told there would be an 8-12 week wait for both sets. We liked the sets, so we settled with the wait. Fast forward to week 15, and our bedroom set along with a recliner was delivered. I called to get an update on the couches and was told that they wouldn’t be delivered until October 4th, which is insane. The next day, I started to assemble the bedroom set and found that the rails were the wrong size and belonged to a twin bed rather than a king. So, I called and ordered the new rails and attempted to cancel the living room set because six months is an unacceptable timeframe for couches. I was told that the manager was on lunch and that he would need to assist with canceling the transaction. The next day I called, again and again, was told that the manager was out and that I would have to wait for a return phone call. I finally received a call back the next day and was able to cancel the living room set. Finally, a week later, the correct rails arrived, and I am able to get that portion straight. After that, I started checking my accounts and found that not only have they failed to refund my account for the couches, BUT they have also double charged me for the bedroom set. So, now I have to call these people AGAIN and try to get this straight. I fully expect to be given the run around again. If I could give them zero stars, I would. I would not recommend this company unless you plan to order your replacement furniture a year in advance.

Awesome experience. 2nd time purchasing a couch from them. Kyle was amazing. Be sure to ask for him. No pressure and gives you the best price.

Paula Collins was super helpful and very knowledgeable about the furniture. She helped me figure out the best deal and I highly recommend her.

We purchased a headboard from Ashley Furniture. Within a few weeks of receiving it, we found several bedbugs crawling out of it. We called an exterminator, who confirmed that they were in fact bed bugs, and put us on the schedule for treatment. They treated and inspected our entire home and only found bed bugs living in and around the headboard. We contacted Ashley Furniture with this information, but were told that they would only do something or speak to us about the situation if we had called within 30 days. It had been 32 days at this point. While we had found the bed bugs a week prior, we had wanted to give the company the benefit of doubt, and waited for the exterminator to confirm this was the source. We got this response from both Corporate and the local Store. Two weeks after treatment, we found more bed bugs crawling out of the bed frame. At that point the extermination company encouraged us to dispose of the headboard. We followed their direction and the extermination company returned and resprayed as a precaution. We spent close to $400 on this bed frame. But, in having to have our home sprayed for bed bugs and in having to buy a new bed frame, we spent more than triple on what we originally spent at Ashley Furniture to treat a problem that came from this company, who is actively refusing to address the issue. **EDIT TO ACCOUNT FOR OWNERS RESPONSE: We have attached a copy of our Proof of Sale provided by our local Ashley Home Store as labeled on the receipt. We have reached out to the number provided as it concerns us you have no record of this information nor calls. We have been promised a return call. We hope this clears up any issues your systems may have.

Love the furniture.

I absolutely love Shane! He was a wonderful help and helped me get everything set up and choose exactly what bed I wanted. I had to go back twice and each time he was patient and helpful and the best representative I have ever had the pleasure of working with. Now.....I would give Shane 10 stars if I could rate him separately unfortunately his coworkers are some pains. I made sure to ask ahead of time if I can go ahead and order the bed and change the shipping address at a later time due to moving and was assured that it was going to be as easy as calling and I'm sure it would be that easy if they would answer the phone! I have called several times over multiple days and have had no answer...well actually they did answer once...then they hung right back up. I am extremely annoyed that now I need to waste gas going back over there to change the address when it should be as easy as calling and changing the address. I love who I worked with because Shane is wonderful but the rest are giving Ashley a bad name. Edit: Had to come up here and update my 3 to a 5. Ashley is definitely on top of there game and again I give props to Mr.Shane. Not even 24hrs after this review he called, apologized for his coworkers not answering and fixed all my issues. He is a angel and I will definitely recommend him to anyone wanting to go to Ashleys.

I purchased a sofa and loveseat today and the salesperson Paula Collins was excellent! Paula was very patient with me while I decided which set I wanted and carefully explained pricing/finance options. I ended up with a beautiful set that fit my budget!! Paula was great!!

Paula Collin was a great sales associate to me very Friendly I recommend her and Ashley furniture store of Greenville to anyone who is looking for quality furniture and service!

Me. Paula Collins was amazing today. If you stop by, she’ll take care of you, I promise.

I visited the Ashley Outlet in Greenville NC in March. A young lady named Frankie waited on me. She is an amazing sales person. She was patient and very professional. She called to give me updates on when my furniture would be arriving. I hope management appreciates her as much as I did. Sharon Wilkin

I got a temper pedic mattress with ergo base ( whole 9yardsjead up/ foot up/down. Cooling effect. Zero gravity and massage. The base was a separate price. $ 1500.00 ALONE, THE BED ON THE OTHER HAND WAS $2898.00 plus taxes on it and the base OF COURSE ALL told about, ,6 grand I have serious back, hip and other problems. I have had it for 2-3 weeks and it has mmy back MUCH WORSE. when I get up. They said I would have 3 days to turn it in, how ever when I called as well as when I returned to the store they REFUSED TO HONER THEIR OWN VERBAL CONTRACT. NEEDLESS TO say I need to sell so I can another water bed. I've been on the same one for 21 years. I know if ain't BROKE DON'T FIX T. YOU WILL REGRET IT!

Had a great experience with browsing and shopping around for merchandise. Ms. Paula was definitely a great help and walked us through great options of what to purchase. Definitely looking forward to going back to shop around some more.

I ordered furniture on March 3 2021 paid cash I told them I needed it asap the salesman told me they would try to get it here by May , 2021 well they don't answer the phone and when they do they are rude. I finally got through and now they are telling me probably June the first or second week. Very unprofessional and rude not happy with the store at all

Wanted a bed and headboard, no one at the store would help so we looked online, and it had only the option of assembly required. Not a problem for us so we ordered. Bed came and to our surprise, over half the pieces were missing. Spent an hour and 26 minutes on the phone getting transferred over and over, and even hung up on. No one cared and no one had any answers to have a full bed shipped to us and the other one shipped back. Finally got someone who seemed to care and said 1) a UPS shipping label would be emailed for us to put on the box (after repacking it up) and UPS would come and pick it up, and 2) a new bed would be shipped. NEVER received an email about UPS and instructions! A new bed did arrive but was left in the front yard in a rain storm. It was never delivered to our doorstep as it should have been. To no avail, no one would handle the issue; just a round and round scenario as before. Online service said I had to talk to the local store, that it was not their problem, yet, I DIDN'T ORDER FROM THE STORE!! But, I decided to go in and see if someone could help. Online rep said the item was listed under the local store Parrot Group LLC so they had to take care of it. Local store was absolutely NO HELP! In fact, the denied that they have to help at all because I ordered online!!! SO in other words, no one will take responsibility. They dialed the customer care line and I spoke to a "manager" named Kirsten (spelling?) and she seemed to be helping and said my complaint with hopeful resolution would be "pushed up the chain" and "high priority" and I should receive an email or someone would call me. 4 days later..... NOTHING. Obviously I am screwed. One bed with pieces missing, a second that is water logged. And no one will help, online nor local store. I will never be ordering from Ashley Furniture again. And anywhere I can find a site to post a review.... be damned sure I will ;)

Paul Collins was sooooo helpful and gracious today ! Had i been ready to make a decision i definitely would have purchased today , the nicest sales person i’ve ever met !

Purchased $2,000 dollars of furniture and got no update on delay. No one answered the phone when calling for update. Had to personally go to location in multiple times in order to get any updates. Was told there would be a 20% if I wanted to return the purchase I have paid in FULL for and not yet received. Don’t waste your money. At least keep in contact with the people giving you business. Will not be recommending this location!!! 600 Greenville Blvd SE.

Love my queenbed..a little long for 7 weeks to deliver. Because of covid. Deliver guys they all great. Great furniture..I love the looks and everything..will go back for my business here again

Great

Nice and clean

This is a lot, but I PROMISE it’s worth taking your time to read if you are thinking about spending your hard earned money at Ashley’s. First, we of course had problems with delivery. Yes, we were aware there were delays due to COVID. That’s fine. We were patient and waited. Then we finally get the call that our pieces are in and ready to be delivered. We schedule our delivery and DROVE 3 HOURS to receive the items, which were two king bedroom suits, an accent table, and mattresses and box springs. Well, the truck shows up and the only items they had for us were our mattresses and box springs! A few hours and a few phone calls later we were told they didn’t have a truck big enough for all of items at the time so they delivered what they could. ABSOLUTELY UNACCEPTABLE. Fast forward a little bit, we were connected to the delivery team manager, Mark, who was very helpful and did what he could to make it right and put our items on the next available delivery truck. Second, multiple pieces from our first order were not working properly. Tracks on SEVERAL dresser drawers are off so the drawers are unable to close. The accent table shelves are sitting at an angle. We tried to adjust them ourselves, but it seems to have been built incorrectly. The delivery manager agreed as well. We were given the contact information to the custom care department to resolve these issues, but I’ll get to that in a minute... For some insane reason, we decided to place another order with Ashley’s. BIG MISTAKE. This time we order two more queen bedroom suites and mattresses and boxsprings. To our surprise, they all came in within a decent time frame and everything was delivered on the same day. After our bedroom suites were delivered we noticed huge dents and scratches on our walls and ceiling leading up our staircase. I can look over a scratch or two, I even had to take a Mr. Clean to our walls in a few places after the first delivery, but this time it was BAD. We have talked to Customer Care, emailed the pictures like they asked, and we’ve heard nothing. We’ve been promised a call back for two weeks now and NOTHING. I should also add, we are renovating this home and the walls were freshly painted. OH and to make matters worse, the parts they need to fix our furniture won’t ship until March because the parts warehouse is switching warehouses. So there’s that. What prompted me to just now write this review is after speaking with Customer Care again today, we were offered a gift card for our troubles. A gift card! And when I expressed how frustrating it is after all the money we’ve spent and issues we’re having, they want to send me a gift card?! She then follows by offering a $100 back from one of our deliveries. You know what this tells me? Ashley’s cares about making a sell and getting your money. That is it. There is no “Customer Care” as far as I’m concerned. Ashley’s will never get another dime from me. I’ll make it my mission to be sure none of our friends or family have to experience this either.

Paula at the one in Greenville is legit the sweetest person ever, she’s not pushy and she’s very helpful GIVE THE GIRL A RAISE ! She’s incredible and do great at her job

We shopped at the Ashley store in Greenville, NC Sept 27, 2020 for a recliner. My husband picked out the one he wanted and of course it had to be ordered. We were told it would arrive the middle of November. Then it was the end of November. Then it was the middle of December. Kept getting the run around. My husband finally went into the store and was treated very rudely. He told them he didn't like being lied to. He asked for the corporate number which he called. "Oh Mr Redman, we're so sorry this happened. Please accept a $50 gift card to our store." Big deal. Why would we even want to go to an Ashley Furniture store again? The chair finally arrived on December 5. Then we discovered there was a large gap between the seat and the back. Even a pillow kept falling through the back. Be aware they have a no return policy, even when their merchandise is defective. It took almost two months for a repair man to come try to fix it. It's better, but still not right. The guy who came wasn't rude, but he had no manners. He barely spoke 15 words the whole time he was here. My husband walked in the house and the guy never acknowledged him at all. When the guy left, there were no papers to sign, no "hope this fixes it for you", no "Have a good day". Nothing. If he represents Ashley Furniture, it's just another reason I would never recommend that store to anyone. Our son tried to warn us because of trouble he had with that store. We should have listened to him.

Ordered a couch in September aware there was a delay due to covid of 6 to 8 weeks. Sounds like I might get it by March. Why even offer products that are entirely unavailable? Or at least give a realistic timeline. Had you told me 6 months I would have found another couch.

I purchased a nice sectional and table in mid October and was told 7-9 weeks before delivery. I was consistently told it was set to arrive mid December, which I was understanding due to Covid. Mid December came and I was told the sectional would now not arrive until mid January. Most recently, I just received a call saying the sectional will not arrive until mid February and I expect it to continue to be delayed. The salesman I worked with was friendly and helpful in the store, but Ashley’s should have told us this was scheduled to arrive later than 7-9 weeks when we originally purchased. I was happy with my service in store, but each time I call the distribution center, they do not seem to care this is arriving so late. I planned to furnish my new home with the store, but I simply cannot as it takes much too long to arrive.

Mom enjoyed the specials and customer service.

I went into Ashley HomeStore and found the perfect adjustable bed frame for my mother. The sales person was great. No pressure at all and was delivered today.

Good merchandise.

Let's see.......where do I begin... My wife and I ordered furniture the day before Labor Day. We paid cash and was told that it would be delivered sometime after October 5, 2020. Well, I constantly kept having to ask for updates from my salesman, Big Dave. He told me that he read the sheet wrong and that it would be delivered a week later. Well, I waited for a call about the delivery and never got one. So, I called the store and spoke to Alexis. She couldn't answer one question I was asking her about my delivery date. She also kept telling me that there wasn't a floor manager, or store manager, there when I called. When I asked her to transfer me to someone who could answer my questions, she called me an "a$$hole" and transferred me to the main Ashley Furniture number. When the lady there asked me what she could help me with, I asked her to transfer me back to the Greenville store. I got connected to Alexis and asked her why she called me that word. She not once denied it. She kept apologizing for doing it. When I asked to speak to her manager, a woman named Mae (?) got on the phone. She told me that she would deal with her. I then called customer service at HQ and spoke to Scott in Customer Care. He told me that he would address this issue and offered to upgrade my delivery, but I declined. I got a call that day from Big Dave saying that my furniture would be delivered the following Friday. Two days before the supposed delivery date, I had to text my salesman about the delivery. He texted me he was getting with his boss about my delivery. He then texted me saying that he was at lunch and he would be getting with his boss when he got back to the store. When I asked him why he was lying to me, he never responded. I finally got a call about my delivery the day before the delivery was supposed to happen. When I pressed 2 to talk to someone about my delivery, the phone just rang and rang and rang. Come to find out they close at 2 and it was almost 3. When I called the store in Greenville to see if they could do something about the delivery time and date, and wouldn't you know it, Alexis answered the phone. She didn't give me a hard time nor cuss at me. This time I talked to a wonderful person named Tobin. He didn't call me a bad name, but he sure was short with me when I was asking him questions. He didn't seem to like being asked questions he either didn't have an answer to, or didn't want to answer. I couldn't really figure it out. Do yourself a favor and don't buy anything from this store. Go to the store, find what you are looking for, and buy it online from the Ashley website or a 3rd party. I found the exact same couch and loveseat online for about $250 less each than the price of the same exact furniture on the sales floor. They do price match and they were none too happy to match the price I found. And if you do decide to buy something from them, expect to receive horrible, if any, customer service. I still haven't received a call from the store manager or the store owner since each location is locally owned and operated. I will NEVER buy anything from them ever again.

Good consumer service

I was very apprehensive to go to Ashley after hearing some no so good reviews but my mom encouraged me to try it anyway. I am SO GLAD she did! After previously visiting other stores going to Ashley was like what furniture shopping should be! Daniel greeted up asked if we needed some help showed me a few options in the range of what I was looking for and got prices whenever we asked! The thing I loved most is he didn't try to sell me anything and listened to all of my wants and indecisive needs. Not only did he do everything he could to check prices and keep up with my list of changing demands, he also found that the couch I fell in love with was on promo!! I got my couch and a chair for my nursery for a great price! Then the next week I went back and bought my kind size bed from him as well! When the mattress was delayed longer than expected he was kind enough to hook us up with a comparable mattress that was even an upgrade for the delay! I have already recommended him to all of my friends and family and pretty much anyone who will listen! Great guy, great quality furniture and amazing service! 10/10 would recommend!

The WORST place to buy furniture from in Greenville. I purchased a bed and couch and both items were late. They have HORRIBLE customer service and the delivery guys RIPPED my couch and were extremely unhygienic upon entering my home. SAVE YOU MONEY & buy from a different store.

Salesman didn't seem interested in helping us until he saw how much credit we were approved for.

Friendly, great selection!

Great selections

Fair prices good service Deliveries are running behind though

I ordered bedroom furniture, and can't wait to get it. Daniel was amazing and very helpful. I'm going back in a few weeks and get the chest.

So today after 8 months I finally have my son room complete. I bought his bedroom set in February I will say the store manager and the delivery manager in the Greenville location did try all they could to help i have never had this type of experience with Ashley so I will chop this up to one of those rare cases. A bit ridiculous but things happen. The warehouse people are very unprofessional but I was told on numerous occasions that most of them are new so maybe that contributed to the messiness.

Customer service was excellent. Thank You Mr. Shane for your outstanding service

My husband and I purchased our couch from this location. They originally told us that they’d inform us when it was delivered to their Warehouse to set up a delivery date but they did not. They gave us the complete run around and we had to call multiple times just to get simple information. Extremely messy.

MY HUSBAND AND I FIRST VISITED THE GREENVILLE STORE ON SUNDAY, JULY 19 TO LOOK FOR A SOFA AND PAULA COLLINS GREETED US AT THE DOOR. FROM THAT POINT SHE SHOWED US WHAT WE WERE LOOKING FOR AND SHE WAS VERY NICE IN EXPLAINING THE COST. WE TOLD HER WE HAD TO SLEEP ON IT. SHE THEN GAVE US HER CONTACT INFO AND MY HUSBAND CALLED HER ON MONDAY AND SHE WAS EAGERLY WAITING WITH A WARM SMILE. WE BOUGHT THE SOFA AND EVERYTHING ABOUT THIS PURCHASE WAS AN EXPERIENCE THAT WE HAD NOT HAD BEFORE. PAULA COLLINS WAS THE BEST AND I WILL BE RECOMMENDING MY FAMILY AND FRIENDS TO HER. WAY TO GO PAULA!!!!

Friendly staff

Went in a little over a week ago to look for a few items and had a great experience with Greg! Ended up with a full bedroom set at a nice discount. Very happy and great service!

From Becky Smith: Our Ashley representative was Paula Collins. She was AMAZING! She did not stop until we found the absolute right pieces for us. Because of Mrs. Collins, we will surely come back to this store.....so Paula, please don't go anywhere else! I just could not believe the energy she had and gave us time to process what we needed. That is a good attribute for a fantastic salesman. Paula.... you have our hearts because you were the PERFECT person for us. Many thanks to you for putting up with us yesterday and staying so late. You sacrificed your family time and I want you to know it was not unnoticed. From Chris Smith: I just appreciated her friendliness, attitude, and work ethic. She was more focused on customer service and we are so grateful to have her as our sales rep. We will surely get the word out on Ashley Furniture and tell them to ask for Paula. THANKS FOR EVERYTHING YOU DID FOR US, PAULA! YOU ARE THE BEST AT WHAT YOU DO AND HOW YOU TREAT CUSTOMERS.

Shayne was a fantastic salesman and a huge help. He did not hover but was always close by to answer any questions. Then, he closed the deal with giving me a great deal! He made the whole process easy, enjoyable, and affordable.

We were looking for quite a bit of furniture for our we home. Over we arrived at the store we were greeted by Reese. He's a younger guy with a great low pressure attitude. After getting pricing for larger different sectionals and different bedroom sets, as well as a high-end matress, we picked what we wanted and got down to dealing on price. Reese worked with us and the store manager. Bottom line, we got the price we wanted, as well as a vase my wife wanted. Ashley is highly recommended for a good selection and good pricing. Definitely look up Reese when you visit. A really good guy to work with!

I visited this store and was immediately approached by Shayne, one of the sales representatives. He was very friendly, knowledgeable and extremely helpful when it came to choosing furniture for my living room. I came into the store looking for a particular set, he showed me the set but I also asked him to show me more. After looking at a few furniture pieces, sitting on them and looking at prices.. he showed the last furniture set that would be the set I purchased that day. I walked out of the store, a happy young mother with my first large cash purchase for a living room furniture set. Thank you, Shayne for your service that day! I look forward to having my furniture delivered very soon. If you're looking for great customer service... Ask for SHAYNE!!

Reese was very patient and understanding of my needs when I came in. He allowed me to take my time, he had to change my order twice within the 24 hour timeframe. He worked diligently to make sure I was satisfied. Ask for Reese!

Reese was extremely helpful and was even willing to move the recliner I wanted to purchase all the way across the floor just so I could see how it looked with my new sectional! I liked that I wasn’t pressured into making a quick decision and was allowed the freedom to take the time and make the perfect purchase! Will definitely be returning to this location for all my future purchases.

Awesome customer service from Tobin at Ashley Home Store in Greenville. I will definitely buy more furniture here.

Ashley’s is the place to go in Greenville for sure! Unbeatable customer service every time I go into the store. My wife and I went in and were able to find the bedroom set that we’ve been wanting for months. Greg was professional as well as personable and made the experience great! Thanks to the team. Next room will be found at this location.

My boyfriend & I came by the store to get a sofa for our apartment. We were greeted and helped by Ed and he was super helpful! He helped break down prices and answered all of our questions. This was my first time buying a sofa and he made the process a breeze. Will definitely come back!

Ed was a great help is our process of selecting the right match!

Alexis greeted us as we arrived and was super informative about the sale and the safety measures in place in the showroom. She understood and respected my discomfort shopping during COVID-19 and really did a top notch job providing my husband and me space to look through the store! The showroom is beautiful, spotlessly clean, and offers so many diverse options for the home!! Alexis helped us choose pieces and colors and even looked at our pics of our new house to better assist in our purchase. Alexis and management offered us a fantastic deal on our four rooms we furnished!! We were able to make our purchase and arrange delivery within a few weeks. The entire staff was friendly and respectful of the 6ft. social distancing which made this a fun experience. Naturally introverted, I dislike shopping for furniture and being “followed around” by a sales person. Alexis changed this for me!! She was professional, knowledgeable, honest, and respectful of my needs to social distance. She gave me space to sit and enjoy the furniture and really make decisions. I would have bought a flat tire from her!! She’s the one you want to see when you are ready to make a purchase for your home. Ashley furniture is well built and beautiful! I can’t wait to go back and finish decorating our new home! Thank you Alexis!!! - Caryn & Kent Vaughan

Great service! Greg was very helpful!

Greg went above and beyond all my expectations today in helping me with a purchase of a mattress. He saved me a lot of money, he was kind and polite and a very good salesman.

Tobin did a great job, very helpful, and lead us to exactly what we were looking for.

Tobin was amazing at helping find exactly what I wanted. It didn’t take long to purchase and has kept me updated on my delivery. Amazing customer service 😊

Ordered a bedroom set and wasn’t expecting delivery for the next 3-4 weeks. Tobi text me a few dats later letting me my furniture would be in next week

Ed was a great help with my purchase.

A bit on the expensive side for medium quality items. Store customer service is good, prices online are more affordable.

Ashley is just a nice experience. Reese was very helpful and patient with me as I wandered back and forth trying to make up my mind. I am very satisfied with my purchase! Thank you.

Quinton was the associate who assisted us from the beginning. He was professional & great to us. We were unsure at first on where to buy our new living room furniture but am glad we stopped there & will definitely come back for any future furniture needs. Thanks to Quinton for working with us & getting us a great deal.

Great customer service..

Great customer service!

I had previously gone to a few other furniture stores before going to Ashley’s, the other stores didn’t want to seem to help so we left. When we walked into Ashley’s we were immediately greeted and asked if we needed assistance. We worked with Ms. Angeline today, we told her what we needed and she quickly helped us pick out what was perfect for our new home. No haggling, no hassle. Just good, honest service from this store. Will be back again!

Tobin was very knowledgeable and a delight to work with!

Shayne took great care of us. He had excellent customer service skills, listened to all of our concerns, and promptly addressed our needs to make the sale. Thank you very much! We are looking forward to getting our living room set soon!

Very nice saleman his name is ed. Very pleasant

We had a wonderful experience at Ashley furniture! Our salesman, Shayne Griffin, was so polite and knowledgeable. We will be in the market for a new couch soon and will definitely be in touch again with Shayne!

He was helpful and really nice

Greg was very patient and helpful while we picked out our furniture.

Alexis Harris was great! Professional and kind!

Shayne was awesome and worked with us

Greg was a tremendous help. Assisted me with my purchase

Alexis Harris is awesome!!!!

Came in today to find my son a bedroom set and Ed Rhoades was very helpful in helping me find what I was looking for!!!!! Thanks Ed, I will b returning soon.

I had an amazing experience at this Ashley Homestore due in large part to Alexis. She is a wonderful sales associate and I highly recommend her and this homestore

Tobin was really helpful. He was very knowledgable of all the products. He wasn't clingy but was always there when you had questions, plus, he helped us save a bunch of $$$. Ashley furniture in Greenville NC and Tobin were awesome, you should definitely consider them as a top option when shopping.

My most recent experience at Ashley Furniture was amazing! My sales person Tobin was awesome... I didn’t realize Tobin was also the manager there, displaying great leadership to the rest of his team. Thanks for the great customer service 😊!

Paula Collins was a great sales associate for me and my lovely girlfriend she really helped us out a lot very grateful to meet her .

Greg is the best salesman. Was not pushy. Was helpful and extremely knowledgeable of the Ashley product. If I put out a name he knew it. Ashley store is really lucky to have him. It made my experience of buying furniture a nice one. Kim

I thought that Greg was a wonderful salesman and went out of his way to accommodate me and showed my husband and I every option that we had and made us a great deal.

Paula Collins was very helpful and very nice to work with

Paula Collins made sure our experience was great and hassle free. We were able to be in and out and find just what we were looking for our new home!!

Quinton did an excellent job listening to what we were looking for, and helped us find exactly what we were looking for!

We had a wonderful shopping experience at Ashley furniture. Quinton was perfectly helpful not to pushy and very knowledgeable. The whole Ashley staff was very easy to deal with.

Very enjoyable, and I love my furniture. Paula W Collins was great!

Greg was a great help

Greg was great Greg was awesome greg deserves five stars because greg is greg!!

Huge shutout to Greg and Danielle who were very patient with me and my wife as we were making decisions on our house. He was very helpful and went out of his way to make sure we had what we wanted. Hands down some of the best customer service I have ever been given. Thank you for all your help and helping our dreams come to life. Thank you to you and Danielle for staying late and being awesome.

I had Greg running around this store finding me all the perfect pieces and new mattress. He was so patient and went with every idea and design mood I had. Probably the best salesman I've had the pleasure of working with. Thank you!!!

Good furniture selection, Tobin is nice to work with.

Great service and selection! Tobin was really nice and easy to work with! Highly recommend!

Paula did an excellent job making sure we found the living room set we wanted. She was a joy and pleasure today. God bless that lady and her family. We will be doing business with her again in the future.

Paula was awesome, very helpful and nice. Will most definitely recommend to all my friends and family.

Showroom full of furniture. To purchase you have to be willing to part with your hard earned cash and wait 3 weeks for delivery. Might as well order online.

Torbin was great. He went above and beyond to listen to the ailments that my husband and I have that impact our sleep. Our experience has been the best mattress shopping we have ever had.

We had the pleasure of working with Quinton at the Greenville, NC location. He was very helpful and knowledgeable and made our purchase smooth and easy.

Tobin was great! Highly recommend

Paula Collins was very prompt and detailed during our visit.

Kyle was great with helping us choose our new living room furniture! Nice and professional.

Paula Collins was very helpful with our furniture purchase. She answered all the questions we had concerning the furniture and made our trip to Ashley Furniture enjoyable. Thanks Paula for all your help!

Paula Collins was nice and helpful.

Unbeatable price, no pressure salesman Kyle was awesome!

Paula Collins was GREAT. Highly recommend dealing with her when going to Ashley's. She was very ambitious on getting us not only what we needed, but what we wanted as well. If I could give ten stars I would lol. Great customer service all around.

Paula Collins was GREAT! She was very knowledgeable about the products and worked with us for within our budget. She definitely made sure we getting the best deal for our money! Highly recommend seeing her at Ashley's.

Paula Collins was a giant help both times my husband and I went into the store. She took her tone and helped us find exactly what we wanted. Thank you.

I went into Ashley’s today and Ms Angeleno was at front and greeted me with a smile. She also, gave me my space and was very very polite. She did an excellent job.

Paula Collins was great!! Really responsive and knowledgeable about the products!! She did not use high pressure sales tactics!

Ed waited on us and was very helpful. He was very knowledgeable about the product and listened to what we wanted. The price was very reasonable and he was super nice. Would definitely recommend him to all of my friends. Good job Ed!

Ed was very helpful and sold us bunkbeds at a decent price. He was super nice and got us in and out in a timely manner. Great salesman!

Kyle was wonderful!

Ed Rhoades was very nice and helpful. He directed me to exactly the type of furniture I was looking for. He gave me an awesome discount on the furniture. He explained the warranty and delivery procedures in detail. Ed is a very professional business man whom actually cares about his customer needs. I would recommend everyone I know to go see Ed.

Paula Collins was very helpful

Paula Collins was a huge help! Extremely nice!

My husband and I went in looking for a couch set and Angelene was absolutely amazing to work with. She was super helpful but wasn’t hovering. She stood close enough to answer questions but not annoying like many other sales personnel at other stores are. We definitely recommend having her help you if you go into Ashley Homestore!

Paula Collins was such a big help!

My salesman Kyle was very attentive and helpful. He gave me the time I needed to browse the store and come to my decision. I always have a good experience at this Ashley location.

Angelene Mitchell helped us today! I greatly appreciated her helping me put together my new living room set. And making sure I was satisfied about my purchase! Thank you Ashely Home store for having such a pleasant help!

Came into Ashley Furniture Store the other day and was greeted with a warm welcome by employee Paula Collins. She was very helpful and answer all our questions. I don't normally get the greeting, warm welcoming and help in many stores I shop. But Paula Collins of Ashley Furniture was a amazing during our shopping visit.

Paula Collins was super...she was nice, helpful, informative, and best of all PATIENT!!! More sales people could try that from time to time...thanks

Went in looking at some furniture. Salesperson I believe her name was Paula, was very helpful She showed me several sofas and a couple of recliners. Explaining the difference in the sofas and explained the difference in the materials that each were made out of. I am happy that I met someone who was very knowledgeable about the products. Now I have to decide one the one that I want.

Paula was very knowledgeable when helping me looking for what I needed! I will definitely be coming back and shopping with y’all more often ! Thanks Paula for being so respectful and nice

Greg was excellent on giving us all the information we needed ..

We went into Ashley home store and was greeted and helped by Paula Collins she was very patient and helpful to our needs we are very satisfied with all her help

Great customer service. We meet with Paula Collins she was amazing and patient will recommend 100%

Looking for chairs for a Sunroom and Paula Collins was very helpful - even grabbed a tape measure so we knew they Would fit in our space. :)

Paula Collins did a great job helping me get my new bedroom set for my new apartment. She is a great store employee! I will definitely be sending my family and friends here to talk to her.

Kyle was very patient and understanding as we made our decision to purchase living room furniture at the Greenville NC Store. Very professional and responsive approach to meeting our consumer need. It is rare that we purchase high end merchandise on first visit. A testament to his skills as a Sales Associate.

Paula was an absolute joy to work with! She provided all the necessary information regarding product specifics, waranty options and delivery details. All about the customer...she will definitely be our "go-to" should we have other office or furnishing needs.

Card Boxy are s better option

Paul Coralline she was very nice to us and did a good job! Love her services will different come back again.. I can’t wait to get our bed from y’all. Love this store if I could give her 10 stars I would she is good at what she do! Good

Paula Collins did a great job helping us find our dream bedroom set also with a great deal. Thanks so much and I strongly recommend her if you are coming to Ashley’s furniture in Greenville!

Kyle was great and super helpful. He answered all our questions without hesitation and was very knowledgeable about the furniture pieces!

Purchased sofa,love seat and ottoman. Greg Elmore worked very hard at helping me with my purchase. I made several choices and changed my mind and he stuck it out. Very nice gentlemen.

Alexis was wonderful! She was very helpful and knowledgeable about items! I wish her luck in her future! 😊

My husband and I came here in search of a bed frame and long story short we ended up with a whole bedroom. The staff was very friendly and our salesman Ed was great. He wasn't too pushy like a lot of sales associates can be sometimes, trying to just make a sale without respecting the choices of the buyers. Ed was very knowledgeable of the store merchandise and was able to get us the best deal possible. Overall, we had a good shopping experience.

Ask for Paula Collins, she was absolutely wonderful working with me!! So pleasant and knowledgeable!!

Greg was very professional, matched the online price, and I am very happy!! Thank you Greg.

Alexis Harris was excellent. Very patient and kind!

Alexis Harris was very attentive to what we were looking for. Checking to get the very price for me. Very pleasant and courteous. Will ask for her on my next visit

Paula did a great job working with us. Quick and gave us exactly what we were looking for. Would shop here again with her.

Paula Collins helped us finally end a long journey searching for our next sectional. She was very helpful answering our many questions!

Ed Rhoades was extremely helpful and time effective!

I had an excellent experience today at Ashley's. My salesman Ed was extremely helpful and patient. He moved accent chairs to help me make my decision and I left with the perfect set

Greg helped me out on purchasing a new bedroom set. Thank you for your service

What can we say? We love coming to Ashley's Furniture. We always have a great experience every time we step foot in here. Ed helped make the process of buying furniture for our new home a breeze (and less stressful)! Thank you so much Ed! We appreciate you!

Two purchases two different weeks two different Awesome customer service encounters. Ed and Paula are professional, knowledgeable and made My transactions easy

Paula was friendly and helpful in our search and purchase at Ashley’s. We appreciate her help! The staging of the store makes it pleasant and easy to find the furniture we were looking for.

Ed was super helpful! He was very welcoming when we walked into the store and he helped me find the perfect dining room set!

I just wanted to send a big shout out to Alexias and Craig for working with us ... and they were very patience and I would recommend you come to see them... Team work make the dream work....

Ed was very helpful and friendly. Knowledgeable about the products he is selling. You all are lucky to have him on your team.

Mrs Paula Collins was great. She had the best customer service I seen in a while. She wasn’t over bombarding. She’s an angel.

Paula Collins was absolutely amazing! She helped me and my wife and son pick out living room furnishings for the best price and delivery. I really appreciate all the help and kindness! She’s an excellent model employee! Will buy again!

Ed was my salesman. He was very attentive, and answered any questions I may have had. Very neat, and organized showroom. I will definitely return!

Paula Collins was very knowledgeable and helpful to our family today. She saved us from a lot of wandering! She asked the right questions and took us to what we were looking for.

Thank you, Ed for helping us with our mattress purchase!

I went to Ashley home store unsure of what I was looking for. I told Greg what I needed and he made sure that I walked out a happy customer. Thanks Greg for the great customer service it was greatly appreciated.

I came into the store looking for living room furniture and was promptly greeted and assisted by Greg, he was nice and We found the perfect furniture!!

Paula Collins was a big help on our purchase. She was very kind and sweet we couldn’t be any happier with someone else we will be returning to ask for Paula on our next purchase!

Paula Collins did a fantastic job helping us purchase our sofa and loveseat. She was friendly and helpful.

Paula Collins was wonderful to work with when we came in to purchase our sofa and loveseat. She is very friendly and helpful.

Tobin was very helpful and attentive from the moment I walked thru the door. He showed me the sales and allowed me to freely walk around the store and ask questions. I would highly recommend Ashley Furniture and Tobin. Thank you!

Tobin was great! Very helpful

Stopped by the store on a whim. Walked in and was greeted by Paula Collins-Super Sales Rep. Wasn't looking to buy but there was a sale, everybody loves a sale. Thought about replacing my old recliner and Paula showed me the perfect one. It's like she read my mind. The wife found a sectional she loved and Paula gave us an offer we couldn't refuse, mainly because I can't refuse my wife anything. Paula was great with all the details and a smooth transaction overall. Thanks for having such great employees!

Paula collins met us at the door. Stayed with us while we decided what furniture we wanted. Had fun trying out all the couches. Thanks Paula Collins for all your help

Paula was so extremely patient and helpful when we were trying to decide on living room furniture. She let my type A personality take over her pen and paper when I wanted to draw what we were thinking. She also let me take control of her calculator when I needed to turn inches into feet. Could not recommend someone more wonderful than Paula to help find exactly what you’re looking for.

Alexis Harris was beyond wonderful with us deciding on furniture. I am indecisive and she was very patient and willing to do anything she can to ensure our happiness. She was also very understanding when wanting to add more pieces of furniture than originally planned! I 100% recommend going into seeing her for any of your needs and who knows you may walk away with 3 furnished rooms!

Alexis Harris: gave us such a wonderful customer service today. Will recommend her to anyone looking to make their home memorable. Thanks for the great visit. Be back soon!

We worked with Mrs. Paula Collins today and she did such an amazing job! She was very caring and super polite. She made sure she was able to give us exactly what we wanted. My husband and I are very satisfied with our purchase. We will be coming back in the future to purchase from her. Thank you Mrs. Paula!

Paula Collins was a joy to work with and a big help!!! We also love our new living room set!!

Paula was a pleasure to work with and very pleasant. Thanks for all your help!

Paula was good with details, information, and patient while I took a long time to decide. She didn't hover too close as I made my way through the store. She was helpful answering my question. Was not pushy, a conscientious sales woman. Store is lucky to have her. -- Glenda Wilkins

Ask for Tobin. Very professional. He was very helpful and patient with my indecisive wife.

Our salesperson, Paula Collins, was very helpful, knowledgeable, & friendly. She helped us purchase a sofa tonight & got us a great deal!!!

Great experience from start to finish. Tobin was really helpful with the delivery of my new couches. Awesome service , friendly and helpful. Would recommend Tobin as he makes sure you get the best quality service and delivery.

I am writing this review under my boyfriend’s account. We visited the store last night in search of a new couch. I found the perfect one so we went back tonight to purchase it. Paula Collins helped us both nights. She was very friendly and personable. We will definitely be doing business in the future! Thanks for my beautiful new sofa! Shelly Edwards

Kyle did a great job, helped me out whenever I had questions.

Paula Collins was an absolute pleasure to work with! Very friendly and nice, also knowledgeable about the products we were interested in. Can’t thank her enough for helping us find the bedroom and kitchen furniture of our dreams!

Ed was great! He really worked with my family and I to get a great deal!! Thanks Ed!

The customer service was awesome that we received from Ms. Paula she did everything she could to help make our trip to Ashley an enjoyable experience!

Did a great job about the production on the furniture.

Kyle was great helping me find exactly what I was looking for!

My wife and I purchased a great bedroom set today. Ed was our sales assistant and he did a great job and gave us a great deal on the items we purchased. Thanks again Ed.

Greg was our salesman. He got straight to the point with our sale and was very easy to work with. Highly recommend.

Excellent Service from Ed. Thanks for making our trip worth it.

Paula Collins was excellent in helping me select a beautiful bedroom set and new entertainment center. Thanks Paula.

Greg was a very very helpful guy and a very very nice guy. I would recommend that people look for him when they visit the store

Me. Paula was great to work with. She was very helpful to my needs for bedding and very polite and patient with my decision on the most suitable merchandise .

Paula Collins was very helpful.

Paula was very helpful.

"Paula Collins was great on working with our situation! Highly recommend her!" ************ Update from previous review, went from a 5 to a 1, please be wary of buying from them, if I could do it over I would have went anywhere but here. ************ On the night of the purchase 12/10 everything was great, we paid for our furniture outright, but were running extremely late for our dinner reservations, I asked them to just call me and I would pay over the phone, email me the receipt and I would sign. They called, payment was processed, and all that was left was the receipt. I looked for an email that never came and assumed they didn't need it as the money had already been taken out of my account. 5 days later on 12/15 I receive a text from Paula basically stating, we have not recieved your signed receipt and we can not order your merchandise (although the money has already been drafted out of my account) until we have the signed receipt. Well, it never came to my email, so they resent it to my email and my fiances, neither of us got it, finally after a 3rd time it went to him. Furniture hasn't been ordered for 5 days over emails we never recieved, but it's fine at this point as long as it's ordered. Fast forward to 12/26 I received this text from Paula saying you should be receiving a call from our delivery team the week of January 6-11 to schedule a delivery date. Awesome, right? Fast forward to 12/30 I receive a text from Paula saying your merchandise has arrived at our distribution center. If you would like to schedule a time, please call said number. Ok so, now I have to call them instead...ok cool no big deal. I call them on 1/2 to schedule said delivery, but they only come to my area on select dates, so it was either 1/9 or 1/16, which were both Thursdays which was not ideal. Upon asking if there were any Saturday's available I was abruptly told "No, we only come to your area on those dates, and I don't have the schedule for the week after that so you'd have to call back." Ok... so the 16th was not feasible, I could make the 9th work, but that put me working 9 days in a row to make it happen, but that's fine. I say I'll take the 9th, but do you have a roundabout delivery time, as I would like to do other things that day, quick response of "no, they'll call you the day before delivery" ok.... um can you give me any kind of estimate? "No" ..... how about what's the absolute earliest they could come and the absolute latest? "9-6" ok..well at least that's something thank you! End phone call. Fast forward to 1/8 I'm waiting on a phone call for a delivery time that never comes. Disappointed as I'm a person who plans everything out I send Paula a text stating that I expected a call from the delivery department that day that never came. Paula response was that my date was now Friday and they would call tomorrow. At this point I'm freaking out, because I changed my entire schedule to be there on the 9th, and now suddenly my date has changed. Delivery department isn't open, Paula does not handle deliveries, corporate office is not answering the phone, I ask paula to have a manager contact me because this is unacceptable. Tobin then calls me, I explain what was going on, why it was such a issue, and how do we resolve it. He asks if any other dates might work, because it is impossible to have my merchandise delivered on the original agreed upon date of the 9th. I tell him the next two Saturdays, and he asks if I will allow him time to work his magic, which the answer was yes of course. Long story short little to no magic was worked, my dad drove from Tennessee to be there that Friday to get a couch. Not once were we offered a refund on the delivery fee. The only thing Tobin offered, was a discount next time we shopped with them. Which is equal to nothing because we will NEVER do business with Ashley furniture again, and I will strongly caution everyone I know from ever purchasing from them. This is the first bad review I have EVER left any business, and by far the worst customer service I have ever received.

Received excellent customer service by Ed. Ashley furniture has great deals going on right now so stop on by.

Great price and great service. Tobin helped find the perfect couch for our budget. Their delivery crew was very professional and helpful. Those guys were awesome. Thanks again.

Paula Collins was very helpful and a pleasant to do business with..Thank you

Paula Collins gave us exceptionally great service. Not pushy.

Very positive experience with purchase of sectional and coffee table. Salesman Ed was very helpful and gave us space to look around. They negotiated prices since we took discontinued item from floor. Five stars. Will shop at Ashley again.

Great sale person Paula. Greenville NC store. She was awesome.

Went into Ashley’s today to just “look” for a recliner and left with buying a recliner and the dining room server we have been wanting! Ed, that helped us, was SO nice and made our shopping experience enjoyable!! Plus, we couldn’t pass up on the greats deals going on in the store. Anyone that needs help with furniture, ask for Ed. You won’t regret it!!

My intention was to just purchase nights stands when I came into the store. After I had selected my nightstands, I asked Kyle Oldham about several different things and he took his time and showed me everything he thought I would like. He was patient and very kind. Mr Stone was a very nice man, he gave me a deal I was definitely not expecting. He greeted me with kindness and I will say the customer service they showed was EXCELLENT!!! Ashley Furniture has excellent customer service and great staff!!!!

Cory was very helpful.

Low pressure sales floor. Kyle felt like a friend. I told him what I wanted and 3 minutes later he had me in the furniture we needed. I highly recommend Kyle.

Husband and I bought our first bedroom suite with Ed. He was not over bearing and have space when needed. Will plan to come purchase again!

Tobin was a great sales rep. He gave us space to look around and didn't pressure us to buy. He was very knowledgeable about the furniture. Thanks alot

Ed was able to help me get a great deal on a sofa for my new home! He was very helpful, honest, and not pushy!

Paula showed us what Ashley had in living room furniture. She listened to our needs & pointed use in the right direction. She was very knowledgeable.

Picking out a mattress and adjustable base was a breeze!! I was reluctant to choose between pillowtop or memory foam but my salesman, Kyle, was great and very knowledgeable to inform me of the pros and cons of each. My salesman, Kyle, listened to all my concerns and he even helped me swap out an adjustable base when my previous base malfunctioned. Mr. Robert Staton was awesome as well!! I purchase all my furniture from Ashley!

Tobin was great to deal with as we purchased all new furniture for our house.He was very helpful and saved us a ton of money.I would highly recommend him if you are in need of new furniture.He stayed on top of everything from start to finish we will definitely do business again with him.Thank you Tobin.

Quinton was a great help! Awesome customer service.

We purchased a new couch and recliner from Greg. Greg met us at the front, told us the sale that was going on and then allowed us to browse the entire showroom without any hassle. We picked out what we were interested in and with an hour of entering the store we walked with our new furniture picked out and ordered. Greg did a great job with making the process easy and seamless.