Ashley Store Hickory, NC

Manny 🔥🔥

We went in to buy a sofa sleeper and Courtney couldn’t have helped more! She was fantastic thru the whole process. We found exactly what we were looking for! Love this store, Courtney is the best, and we will be back!

Awesome shopping experience. I knew exactly what I needed and Stephanie supported with suggestions.They greeted me with a warm welcome as I am new to the neighborhood.We quickly closed on a sale for my sofa/chaise sectional for my new home. Much Thanks again!!

Courtney was super helpful and friendly!

We had a great experience working with Stephanie. We came in looking for a couch and she showed us plenty of options and we were able to choose what worked best for us! Happy with our experience.

Even though we did not purchase, Kory did an excellent job greeting us and providing information.

Steph did fantastic! She helped us find exactly what we were wanting at a great price!! We will be back!! 😊

Ashley did a wonderful job of providing me with outstanding mattress products. They always seem to have what I need so why go anywhere else!

James was absolutely amazing helping me find exactly what i needed within my budget😊

Dillon our salesman who helped us was very helpful and patient with us. We brought our toddler to shop with us and hr unfortunately got very grumpy during the trip. Dillon powered through and continued to help us. We made our purchase and it was easy. Definitely look for him if you have questions!

I went furniture shopping & was pleased with the helpful staff & James my salesman, was very patient & informative on the couch & love seat sets I was looking at. Was very satisfied with the experience 🙂 .

Stephanie made it very easy and enjoyable to look and buy. She knew exactly what to show us and what not, couldn’t have asked for a better experience!

Stephanie did an amazing job! 😀😀😀

We have been searching for a sofa for weeks. They had a wide variety and nice showroom. Brian Caudle was our salesman. He was knowledgeable, nice, quick, and gave us plenty of time and space to make a decision.

Ashley Furniture has a great selection of furniture! Ask for Stephanie!! She goes above and beyond! She has not only helped make the purchase easy, she has reached out just to check on me during a difficult time.

Manny was a delight to work with on my purchase! He was informative and Knowledgeable about my needs for a pet friendly space! Cant wait for my sofa to arrive 🤩

Dillon Perkins was very helpful! He took the time to help find what I was looking for and went above and beyond to help me find some great discounts.

Stephanie Burke was a awesome person to work with, she made my shopping experience easy and enjoyable. Thank you for all of your help. Looking forward to doing more business with you in the future. ❤️

Stephanie was very helpful keep up the good work

My wife and I had a Great Experience shopping at Ashley's today. Courtney was a pleasure to work with and helped us find exactly what we were looking for. We will definitely be back for future furniture needs, and definitely ask for Courtney! 🙂

Manny was awesome. Excited to get my new sofa set!

I was greeted warmly by Lauren. She allowed me, unbothered, to just walk around and look at everything, and I did. Great bargains today! I bought wall art that will look great in the family room. Yes!!!

James is the man. Very helpful and not at all trying to make the hard sell. Gave breathing room to think things over.

I had an amazing experience at the Ashley Store with Stephanie Burke. I came in only looking for a bedframe & mattress and left with so much more...matching dresser & night stand, pillows, & another bed frame. Stephanie & I hit it off immediately. She showed me numerous items but then allowed me to look on my own. I found exactly what I wanted. Stephanie shared her knowledge and let me try out different mattresses until I found the one that was just right. There was no pressure just assistance. Stephanie and I felt like we were meant to be paired. She was the best! I would highly recommend Stephanie. She was so helpful! And I have a new friend! 😁 I also was able to meet the General Manager, Sonya De LA Cruz, who was also wonderful. My son, who was with me, also was impressed with Sonya's energy and friendliness. There was a lot of laughter and hugs all around.😊

Awesome friendly service ! No pushy sales people. Good prices .

Great,amazing customer service,with very nice products to choose from..will definitely come back for future purchases..courtney was an amazing sales rep who went above and beyond to help me with what I needed..thanks agine..

Lauren was friendly and helpful! 🙂

James was super helpful! Happy with the service!

We had a great experience at this Ashley store 😊 Stephanie Burke helped us find exactly what we were looking for and we are so excited to see our new dining set in our new home. Stephanie was kind, personable, and so helpful. We will definitely come back here for more furniture needs. Thank you, Stephanie! 🥳

Brian Caudle helped me today and he was so nice and patient. Great buying experience

Brian was very welcoming and a big help for us to find our new table set. He was friendly and very professional. We enjoyed shopping at Ashley and will be back!

Had a wonderful experience with James! Best time I've had purchasing furniture in years; hope to see him next time I need to pick something up. :3

Ask for James he was super helpful ! :3

We went on Friday April 11th, 2025. We were immediately greeted by Lauren and her beautiful smile and warm personality! We told her our budget, what we’d really like to get and BOOM! She made it happen!! We are so pleased with our new living room set! This will be our furniture store for life! Tammy & James Johnson

My experience here was very pleasant, Stephanie helped me with all my questions and concerns 🙂🙂 great customer service!

Stephanie was awesome👍👍👍

Stanley was very easy-going and helpful! There wasn't any pressure to buy, and he offered insight to what we needed.

Stephanie was awesome

Had an amazing experience shopping at Ashley Furniture and Stephanie helped us! She was amazing!

We went to Ashley to just look. Brian was our sales guy. He was very informative and gave us time to look before approaching.

Stanley Watts”Was a great Sales Person, not pushing anything on you, and he let us decide on what we wanted or needed! Thank you!!The Howards 🙏

Stephanie Burke at the Hickory, NC location was awesome and met all our needs! 🩷 go see her!!

Amazing service and great consumer service and loved the people working there!

Lauren was amazing! Great service and very helpful!

Awesome people very helpful.

The management and sales team are fantastic and well educated on their products. If you go here the only person you should be asking for is Corey.

Dillion was awesome very knowledgeable .

My sales person was amazing. Best personality ever. Very welcoming. Offered everything from accident protection and even tried to help save money with a credit discount but the price was so great I did not even need it. Wonderful experience.

Sales person extremely knowledgeable and kind. It was a very good experience at the store. Much thanks to him and all the people that I spoke with.

Very great experience! Stephanie made the whole process so easy. Listened to everything I had to say and answered all of my questions so thoroughly. Definitely will be back for my furniture needs in the future.

Our sales person was Richard Fish. He was an EXCELLENT salesman! Made us feel like family! Very professional and we will recommend him to others. He found us exactly what we were looking for👍❣️He gets a 5 star review 👏👍

My family and I had a great experience shopping for our living and dinning room furniture. Brian Caudle was extremely patient with us as we went from couch to couch until we found the perfect set! Thank you Ashley Store, we can’t wait to see the delivery truck in our drive way!

James got me a great deal. Was kind and patient, walked the store with me and helped me to find the perfect living room set.

Very nice n helpful people..not 5 star because as new customers we like to explore the store a little and sometimes it's seems they want to make a sales instead of letting us look around and some space

Brian assisted us and he was really great in helping us pick out a mattress and a wonderful bookcase. Brian is very friendly and took his time in going over everything with us.

Kory was very knowledgeable he was very helpful. Our experience was great.

Great service, very helpful with showing us mattress options

Brian is amazing! He was super patient , listened well, and great with recommendations! We cannot wait to receive our amazing new couches!!!

Lauren Sailors introduced herself and let us shop on our own, which we greatly appreciated. We found what we wanted and got her attention and she had us done and out in about 5min. As someone with bad anxiety it’s scary to shop in places like this cause the sales people always push you to buy and follow you around, Lauren made our experience so quick and easy! Definitely ask for her if you stop by!!

Lauren and Beth are great to work with. They are awesome! Go see them today!

Store is phenomenal, Stanley helped us with every question we had and helped us get through some measurement issues we will definitely be back.

Richard Fish was very helpful in helping my sister and I get what we were looking for.Love the recliners.

Very professional polite and got exactly what we wanted

My husband and I were very happy with our experience at Ashley’s. Kory helped us from the time we walked in door until purchase. He was very knowledgeable and worked through needs that best suited us. We were so excited to find exactly what works for us, comfort, great look, and versatility. We Will definitely return to shop there and will ask for Kory!

They were very helpful and friendly. Very courteous and knowledgeable.

Stephanie helped us get our dream living room set, she was very professional, friendly and a delight to work with. Thank you Stephanie.

Stephanie is awesome

Manny and Sonya are the absolute best! My husband and I had an issue with one of the orders but they made sure to take care good care of us, answering all our questions and concerns and making sure that we got the best deal on the replacement! We’re very happy with the products and customer service 😊 I 100% recommend Ashley’s Furniture in Hickory.

Seemed to be a slow day, way more salespeople than customers, but they were all extremely helpful and attentive... a fun group. I was greeted by James and he was genuine in trying to help me... not your typical pushy salesperson. I told him that I was buying a house and was unable to purchase until the house closed and he understood and continued to help me. He suggested some great ideas that I never would have thought of. He even had me test drive an adjustable bed... now on my list! Thank you James and everyone at Ashley. You are my go to store from now on!

If only a zero stars was available! First time walking into this location! When I came in every worker but one was sitting on furniture throughout the front of entrance. One guy was standing but everyone was on their phones but one guy that had paperwork in hand. Anyway, the guy standing up ask him in a I can't wait to go home voice, can I help you. Was not greeted properly, all others looked up then back down at their phones.

Overall it was a really good experience. Store is well displayed, merchandised, and organized. The best part was our Sales Person, Brian. He was professional, knowledgeable, and very helpful and ultimately was the reason we made a purchase.

Our experience could not have been any better. From the moment we walked in Stephanie Burke made us feel at home. She had all the info we needed on what we wanted to purchase. Was a very smooth purchase and the furniture there is so lovely we will definitely be back. Thanks so much Stephanie and Ashley HomeStore.

We found us our next recliner its amazing raises up and down massager built into it it may have cost a bit but we,ll get alot of relaxation in it i recommend this place

We had a wonderful shopping experience at Ashley Store. We found the furniture we were looking for at a price that we were happy with. Our sales rep, Courtney, was extremely helpful and made the entire process easy and enjoyable.

James did an amazing job and would recommend him as the go to person.

Our experience with this showroom was amazing, our salesman was Manny. He is wonderful, no pressure. Our purchase was a mattress, can’t wait to pick it up this weekend and have a great night sleep. I’m sure we’ll be back soon. Again thanks to everyone at Ashley’s Homestore in Hickory NC.

They were very helpful and nice! It made my shopping experience very easy and quick

Emmanuel and Dillon were great to work with

Stephanie helped us get a new couch! She was amazing and so easy to work with!

Manny is a great salesman very helpful

Very happy with our sofa purchase. Manny was exceptionally helpful and made the financing and purchase easy. Will be back for our next furniture purchase!!

Kory and Sonya were such a big help when I was selecting my mattress. They were very enthusiastic and knowledgeable. I will definitely be coming back for any other home furnishing needs!

Great experience. Excellent customer service!

Very nice experience! Cory and Sonya are amazing people!

James provided me excellent customer service and was great to work with on my variety of purchases. He was able to assist me with getting the best deal available and prompt delivery!

Courtney was informative, attentive, patient and very customer focused. We look forward to great pieces of furniture delivered with the same professional care that Courtney showed us.

By far the worst customer service experience I have ever had. Failed to honor their promise of the mattress 90-night comfort guarantee, charged a delivery fee (shows free delivery online), prices in the store are almost DOUBLE the prices listed online, botched the delivery/exchange, never responded to emails, phone calls, texts (multiple attempts). Just an overall terrible experience. I would never recommend anyone shop with this company.

Great service!! Loved working with Sonya & Stan!! We will return to see them again soon!! Larry and Rita

Friendly and fast. Stanley was so knowledgeable and friendly. He was the best.

Lauren our sales lady was very knowledged and pleasant to work with. Our experience was very good. We have always bought furniture from ashley furniture and never a problem. Quality products. They even honored online pricing which was lower than originally expected. Would definitely recommend.

I had an awesome experience. Our sales team, and sales person Corey was amazing. Thank you Corey.

James was a great help when purchasing our new bed. Very knowledgeable. Great to talk to. Highly recommend.

Gor a beautiful set from Ashley with the help of James seller customer service

James was very helpful and quick to get me everything I needed! Definitely would recommend!

Lauren was so wonderful to work with, she asked if I needed help and then allowed me to contact her when I needed help....felt do refreshing to shop without being hasselled.

Went in to look for a mattress and they were so nice . She was very helpful and patient . We got a great deal and we love the mattress. Thanks so much for all your help.

We just purchased a new living room suite and Stanley Watts was wonderful to work with. Great service and very knowledgeable of the products.

Manny was wonderful! Thank you so very much. He went above and beyond to help me. I appreciate you Manny.

Stanley was patient with my elderly mother, very helpful in regards to finding a sofa fit for my mother. Friendly, and showed interest in assisting us throughout the whole purchase process.

Our salesperson Richard was great. Answered questions as we had them but wasn’t pushy at all. All staff super friendly. And the prices are great.

It was a cold snowy day today but my daughter and I were greeted with a warm welcome at the door by Richard! My daughter and I had cabin fever from being trapped inside all day and I just wanted to browse the Ashley showroom for a sectional. I had two screenshots I shared with Richard & Sonya because I already knew Ashley was my favorite ❤️ Richard was great and help me measure to make sure I got the right size and color. Sonya was awesome with bubbly personality, she and Richard took good care of me today! On top of that I learned that Ashley raises monies and donates which gives back to a much greater cause! It was surely a blessing to buy exactly what I wanted and be treated with such high level of customer service! Richard & Sonya, great job!

They are very kind and sweet to talk to and very nice I love to come here for my stuff

They were great to work with. Courtney was super!

Lauren Sailors was SO helpful! So nice and professional, she helped us pick the perfect furniture!

Ashley had the best choice I could find shopping for living room set. And the salesman was very nice and helpful.

Great experience and an amazing sales person at the show room in Hickory, NC!

Go see Courtney at Ashley Furniture!! Super sweet and helpful! Explained everything and answered all our questions! Was able to get our couch ordered without any problems!

This is our second time furnishing our home from this store. Manny was especially helpful and patient as we worked through finding our perfect pieces.

Had what I was looking for. Sales rep Courtney was helpful while looking at options for future furniture options. No pressure to buy.

Lauren Sailors was so helpful with my sectional couch purchase! She was patient with me as I had many questions about the large selection of inventory in the showroom. I will definitely return and ask for Lauren’s help again for my future purchases!

James did great helping us finding us a couch! He also gave us a great deal!

Courtney was very helpful and polite She was well informed of all aspects of the products and of the process of selling the product A real pleasure to work with

Very pleasant experience. Manny was the associate that facilitated our purchase, was not pushy or “harassing” on the slightest. Store was very clean and presentable. Definitely recommend!

We had a wonderful experience at this store. Courtney was very patient and helpful with everything. She went above and beyond to find exactly what we wanted!

Courtney was very helpful when we came to purchase a new bedroom set and mattress! She was very informative and helped us work within our budget. Overall, great experience!

This was our second purchase at Ashley in the last six months. Lauren and Sonya were fantastic!! They helped us out so much. Gave us space to check everything out and had answers when we had questions about things!! This is a great store with very helpful employees! I highly recommend it!

Was helped by James tonight. He has excellent customer service and is very down to earth. He helped us find what we were looking for and worked with us to get the best price possible. I absolutely recommend working with him if you're looking to buy furniture!

James was fantastic.

Very friendly, helpful and so patient! Lauren Sailors and Beth Queen were simply the best!!

Very helpful

We went on a Sunday afternoon was directed to exactly what we were looking for. Our sales person was Emanual Gray .He was very helpful with all of our questions. Left my husband and I took look around and discuss options. When we made our selection he was prompt to giving payment options and it was a quick and easy to get paperwork finished

The staff is very friendly and Manny was incredibly helpful and patient with us while we looked around the store.

We went in looking for a couch and Courtney was very thorough explaining all the different options. She was very knowledgeable and wasn’t pushy like some people. We ending up buying multiple pieces. We bought there before and the furniture is still in great condition.

Brian did a great job showing us the options and looking up the information we needed to make a decision. We didn’t feel pressured and there was a good selection to choose from. Many sale items and reasonable prices over all.

We were looking for a dresser. They had a great selection. Also, quick and easy check out. Manny was very helpful!

An awesome experience as always. James wasn't pushy and was extremely knowledgeable with all the furniture and mattresses. I will be back and will ask for James! Thank you!

Beth was a great help and will shop there again.. Thank you Ashley's!

Great service Courtney was great got us what we needed

We enjoyed our salesman, Brian. He was very knowledgeable and helpful. He took his time in explaining important details to us and helped us decide without being pushy. That is worth alot. Michael & Leslie Davis

James was an amazing salesman! He went above and beyond to help us any way that he could, super friendly and personable. We made a purchase and a friend! Also, go by the store - Hickory NC - - he looks like Tony Stark (Iron Man)

James was a big help with our purchase.

Dillon, Very professional,took care of our furniture needs. Would ask for him again.

I am a return customer. The sales staff has always been so helpful and courteous. Even the delivery has always been smooth and professional. I will always go to Ashley Furniture Store.

Working with our salesman, Brian Caudle, was a wonderful experience! He was knowledgeable about options and was never pushy. We even had a few laughs!

Exceptional service from Courtney. Great selection pricing and delivery dates.

Stanley was awesome, great information and provided the best deal available! Best place to get furniture.

Courtney was excellent in her customer service. She thoroughly explained the whole process from sale to delivery expectations.

The entire staff was great. Thanks Lauren!

James made our shopping experience enjoyable. He was knowledgeable and efficient; we would recommend asking for James at Ashley next time you’re in the market for furniture.

When you go please ask for Manny he is knowledgeable, helpful , honest which is hard to find . Thank you Manny Ashely’s is lucky to have you ❤️

Brian Caudle was excellent in helping us decide what we wanted to purchase that would be the best for out color scheme! Excellent customer care

This makes mine and my wife’s second time purchasing from the store. Excellent help from Lauren Sailors

Stanley and his co-worker were great. Didn't catch the coworker's name. Fast efficient knew their stuff helped us in a great way. We think Stanley and his co-worker very much

Lauren Sailor was the best! As was James. We got killer deals, and the customer service was incredible. We felt so comfortable in our buying experience. No pressure, and overall just great.

Ashley Furniture in Hickory, NC was an absolute delight! Manny was an exceptional sales associate – knowledgeable, friendly, and genuinely helpful. He made the entire process so easy and enjoyable. We were thrilled with the amazing deal we got on our new living room set. We highly recommend Ashley Furniture in Hickory and especially Manny!!

Excellent service! Highly recommend working with Ashley of Hickory.

Professional sales staff and cashier.

Great experience! Brian was great today helping us get our new living room furniture!

Great experience. Ask for James he was very helpful and got us the best deal.

Great experience, the salesman was there when we needed him but didn’t hover over us so we had privacy to discuss. He was very knowledgeable and helped us out a lot. Very pleasant experience. Ask for James he will take great care of you.

Great experience today with James! So excited to get our new furniture!!

Beth was helpful and our salesperson, Maney was great as well!

We had a fantastic experience purchasing our new furniture for our living room and breakfast nook. Mike and Stanley were very helpful throughout the process of making our choices. We stopped back many times and they were always professional and friendly. We would highly recommend checking our Ashley’s for your next furniture purchase.

We had a great experience working with James. Very professional, listened to what we were looking for, and took his time to show us the different options there were. We've always had a great experience shopping at Ashley's, and will definitely request James again when shopping there!

Manny was wonderful!!! He put up with my indecisiveness and all with a very positive attitude! A great experience!

James gave me and my husband was patient and made sure we got what we wanted. Go see him

James was incredible and gave me a great deal. 100% recommend

We had a great experience once we were able to connect with Lauren Sailors who was phenomenal in helping us with our purchase. 10/10 recommend if you are able to work with her!

James did a wonderful job helping me find the perfect furniture for my bedroom! He went above and beyond!

Manny was fantastic! Very patient while I was making up my mind. He made the purchase smooth & I can’t wait for my sofa delivery!

Had a great experience with Manny in purchasing our new sofa and loveseat. Was very friendly, helpful and answered all the questions we had.

Very good customer service

We have been into this location several times and I am never happy to leave! I always feel at home and with family when i walk into the store. My son joined us today and has been welcomed with smiles from everyone! Absolutely recommend the store to everyone!

WE decided on two sofas at Ashley Furniture. James. But couldn't figure out which one. James showed us what exactly going on, the quality, what the difference was. He truly knew his. Job. We finally ended up buying us 2 sofas because of James and a coffee table. Thank you James for everything that you've done.

Lauren was great and we were able to get everything we needed. Thanks

Stanley was super helpful with getting us a new couch

What a great experience! Lauren was super knowledgable and helpful. I would recommend her to anyone.

Brian is excellent. He is knowledgeable, kind, and patient. He takes the time to cover any questions or concerns to the best of his ability. You can tell he really wants to work with you to help you find the furniture you want/fits your needs and walk out with the best deal as possible. I know that salesmen can typically come off as intimidating or pushy but he is not that way at all. He seems very genuine and he is someone you’d want to do business with.

Great job enjoyed talking to Mike and buying furniture today. Fantastic A

Brian was awesome! He was very welcoming and knowledgeable. Would highly recommend this place.

I went in looking for a couch for my new apartment, and I couldn’t have asked for a better experience, sometimes at furniture stores you feel pressured because the associates won’t leave you alone but I did not feel that at all here they let us walk around and than when we were ready the associate that helped was there and he was very friendly and we will definitely be coming back to get some more items.

The man that helped us out was very nice and very helpful, hope that man gets a pay raise!

Manny and mike were extremely helpful throughout the whole process. Asked for a variety of fur yogurt and they help get the job done. Appreciate all the help in making this a smooth process

Staff were helpful and treated me well. Very personable.

Great experience with first time furniture purchase from Emmanuel. He was amazing.

Gréât price , great sales.

Lauren was very professional and courteous. My wife and I had a great experience with the staff at Ashley. We also received a good discount with our purchase.

Mr. Brian was very knowledgeable and has great customer service. He took his time to explain each product so I could make the best purchase for me. He is definitely an expert in mattresses and sleep. Made the experience enjoyable and will definitely return for additional items.

James was awesome and customized a package that was very specific to our needs. Definitely more helpful than anywhere else we went to. Highly recommend!!

I had great customer service and absolutely love the selection they helped me make!

James guided us to the furniture we absolutely desired and make the experience very enjoyable.

My husband and I were greeted at the very front of the store. From our very first interaction we were impressed. The customer service is top notch and extremely helpful. Lauren S was amazing at helping us pick out the perfect set and was very personable! Highly recommend this store and Lauren. We will be returning for our future furniture needs.

If you’re in the market for new furniture, I highly recommend visiting Ashley Furniture and asking for Brian. He made the entire process enjoyable and stress-free. I’m absolutely thrilled with my new furniture and will definitely be returning for future purchases!

I love Ashley such great service!

Great Customer Service! Very knowledgeable and helpful! Will definitely shop here in the future!

Thank you Brian and Mike for helping me with my new furniture for my new house. Brian was very patient and thorough with me, he gave me room to browse on my own and checked in one me. Never rushed me, gave me wonderful mattress information and I am very happy with my Bedroom set, my couch, my Mattress and table for my new house. Great team here!

Excellent experience! Emanuel went ABOVE and BEYOND!! We came in and were in need of a couch, quickly asked if we needed help. We found one quickly and the process was quick and smooth. Great deals and the staff was all friendly and understanding with 3 children in tow. Will be back!

Stanley Watts greeted us immediately with a big smile! He asked what we needed and quickly showed us options. Stanley was very attentive and helpful , did not pressure us in the least. Quick and efficient checkout also! When visiting the Hickory store ask for Stanley!! Great service!!

Manny and Beth both provided excellent customer service

Lauren was wonderful. She was so helpful and knowledgeable. I definitely recommend Ashley Furniture. Ask for Lauren. 🙂

Saleman (Stanley Watts) was outstanding. Greeted us at the door and asked what we were interested. He pointed us to the appropriate area and then left us alone until WE were ready to discuss options. From then on he relayed the quality, worked with us on the delivery time frame and completed the transactions with complete satisfaction.

Had a great experience with MS. LAUREN SAILORS! GREAT SALESWOMAN! RECOMMEND HER 10000x! Made us feel seen and heard as we do look like a very young couple!! SHE DESERVES EMPLOYEE OF THE MONTH!

Spent THOUSANDS on what was supposed to be an all leather living room set. Its discolored and ripping apart. We purchased the "warranty" and they're unwilling to do anything. Your sales people outright lied to us. We were told every kind of damage was covered. LIE. Seriously considering speaking with our attorney. Update. Called the number you suggested. We were informed that there was nothing you could do except send us free material as a "courtesy" that we would have to pay someone to fix. You lied to us. This furniture is NOT REAL LEATHER. Closing our credit account with you and spreading the word.

Manny was a great support in getting my love seat with out being high pressure. Two thumbs up

Stan and Mrs. Beth was great!!! 😊 they went above and beyond to make sure I could furnish our new home!!!! 5 stars ⭐️ to these guys if I could give 100 stars I would!!!!

Great selection, good prices and my salesman BRIAN was awesome ! He made my experience of furnishing my cabin living room so easy and quick.

Excellent service!! Great people. Highly recommend the store in Hickory!! No pressure buying and answer all of your questions!

My husband and I spent hours looking for a sectional and after several times around the Ashley Homestore we found one that was perfect! Manny was a great help in making sure we found exactly what we wanted and was able to get the couch setup for delivery on the same day we closed on our house!!

James helped both me and my mom find what was right for us! Amazing customer service, he was so personable.

I am a returning customer. I was looking for furniture for my newly built home. My sales rep was James and he is very helpful and knowledgeable. I recently just came back to purchased the dining table set that I’ve been eyeing, after the purchase, there was some questions pricing and after calling back… James fixed it right up. I will definitely continue shopping here.

Brian the salesman was very helpful, professional, and thorough, we bought a large sectional couch, very pleased to know delivery was in 3 days.

Had such a great experience with James at the store we went in and he explained everything very well. Super cool guy and would definitely come back in here.

Great service. Brian was there to answer question but was not pushy.

Friendly people manny helped us find what we where looking for offered us protect for our furniture and gave us options but didn’t push us to get anything extra he helped us save a lot of money extremely happy with the customer service definitely will be coming back in the future

Went into the store with a specific living room set in mind, but it wasn’t on display. Lauren was very friendly, knowledgeable and helpful. After much back and forth between my husband and I we decided on a set that we love! Thanks, Lauren!

Super helpful and guided me on exactly what I needed

Amazing experience Very knowledge and helpful , spent lots of time with us Thank you Manny for all your help

James was really helpful and knowledgeable. Great experience!!

I had a sales person Brian who was very friendly and helpful to find the furniture pieces I needed.

Very pleasing to the eye upon entering Ashley Furniture! Friendly, very knowledgeable, very accommodating to what I was looking for!

My wife and I were wanting to browse Reclining sofas and space is at a premium and we wanted to look at Ashley Furniture. Quality and durability was highly desirable. Lauren greeted us at the door. We told her what we were looking for and showed her a couple of photos. She was incredibly low key and left us to browse the store. As we show interest in different pieces she came and sat with us at the different sofas location to chat. When we decided on a unit we thought we might like, she passed us onto Brian and he starting writing the deal up for us promising a good discount. She unfortunately was detained by another customer. Brian was also low key and we talked music for most of the time we were there with him. He got our pertinent information from us and we continued talking. He is heavily in Vinyl records and we had that in common. It was a blast to converse with him. We closed the deal by paying on a credit card. We purchased the Durapella Sofa and a Durapella recliner. They are slate gray and so comfy. With nice electric features like being able to raise the back of the sofa to accommodate different head support positions and a full recline position also. The operations were smooth and quiet. We were easily sold on the product. We are taking delivery this weekend. Both Brian and Lauren(Laurie?- a million apologies if I got it wrong, made it so comfortable to buy there tonight. It is greatly appreciated. Brian discounted the units well for us and we were totally satisfied! 5 Stars!!!

Had Brian again, and awesome as always. He remembered us from last time we came in 2020 and purchased furniture from him. Dont let this guy go! Deserves a raise !

Would highly recommend this store. Beautiful furniture and James was great!

Easy shopping experience! James was extremely helpful in finding the perfect set for us that was comfortable and within our price range!

Very pleasant experience! If you are in need of furniture go see James!

Stanley our sales rep was very helpful and loved the quality of the desk I bought 5 out of 5

Stanley was wonderful. Good experience buying my furniture here.

Awesome service!! See Brian Caudle!😊

We have been really pleased by our past purchases from Ashley’s and so this visit was no surprise. James was extremely helpful with pointing our sofas to look at and explaining different options. We look forward to our sofa being delivered and enjoying its comfy leather.

Great service and quality. Everyone was very attentive and helpful. Found everything we needed in one trip.

Great experience James was assisting us with our purchase and he made the whole process enjoyable ! Highly recommend this location and definitely ask for James when you arrive.

Lauren Sailors was wonderful! Great experience! Will ask for her again!

We worked with James in getting a new bedroom suit for our new house. He was very helpful in helping us choose between different options! If you need new furniture he is the man to ask for!

Wonderful service and help

We had a great experience at Ashley and James was great to work with!

Brian Caudle was wonderful. He understood exactly what we were looking for, located it and the paperwork was quick. I really appreciate his professionalism and proficiency. Thank you Brian

James did a good job and was very patient. Good selection and great financing options.

Wonderful staff and happy with the purchase. Thank you Stanley

Came into Ashely’s Furniture in Hickory and was greeted with great customer service. James was great to work with and he communicated with the transparency. I definitely recommend working with him.

Brian helped us so much on picking the sectional we needed and wanted. We can’t wait to get it in our house! Highly recommend this place for help and selection!

Great buying experience. James was very knowledgeable and helpful. Highly recommend!

Ask for Emaual Gray! He will go above and beyond for your every need! He is a perfect asset to their team! Don’t walk, RUN and get his services!

Very satisfied with Emanuel Gray customer service today ! If you need anything he’s the man to go to.

Gret price for the couch I bought love it!!!!

I spoke with a few people at this store. I had been eyeing a Cariana sofa/loveseat set on line. It got very confusing one representative after another in "chat" would give me different "deals," and one would down grade the other by telling me that even though I was on the official Ashley site, the chat went to different companies. I've bought Ashley furniture for years. After about 25 years, it was about time to do some replacing. But this was so confusing. It turned out that there was an actual store not two far away. I told them my story and they shook their heads. And, because I have a disability, they found a way to lower the price for transportation. Very pleased!

Great experience! Lady that helped us was awesome. Lauren, I think was her name!

Mike was great. Very friendly and helpful. I appreciate that he also negotiated the price too

On time, professional, respectful! Highly recommend!

Great deals and prices. My husband loves his over-sized rotating chair.

Very happy with my little purchase! It’s exactly what I was looking for. Brian is your go to guy, if you’re in the market to furnish your entire place, one room, or just need a simple accessory to add to your home. Will definitely continue to do business with this location in the future. Today on 2/22/2025 I returned to Ashley in Hickory and was just as pleased with my visit today as I have been in the past. The entire staff I encountered was awesome as always! Shout out to Richard for being so helpful and patient while I made my decision on my purchase. Thanks again everyone!

Manny was great, understood just what I was looking for and got me in and out, even on sale. The team that delivered my goods were also quick and efficient and handled my goods carefully.

Brian was excellent to work with! Helped us from start to finish and answered any questions along the way.

Process of purchasing took longer than expected but our sales person was not pushy and was very helpful. All in all a good experience

Very friendly and helpful staff

The salesperson who helped us was very knowledgeable and friendly. He took the time to show us everything that would fit our preferences.

From the moment we walked in Brian assisted us through a purchase of new living room furniture. He answered all our questions, while guiding us through all the products based on what we were looking for. Felt very comfortable with no pressure sales. Thanks for a pleasant experience Brian

5- stars for James got us in and out the store.

I had a great experience shopping at the Ashley store in Hickory. The sales staff are lots of fun and also very knowlegable. Being able to see and feel samples made me more confident about my selections. The total cost was less than expected, and the delivery/set up option really helps!

James was a big help! Pleasure to work with!!

Very quick response, polite, attentive, easy to work with, definitely coming back

Excellent service, Very kind

Very friendly staff, attention and helpful, great prices when sale

We had a great experience! Stanley was very helpful every step of the way helping with prices, ideas, and selections. The two managers checked in frequently to see how we were doing. It was a great furniture shopping experience!

Great customer service from James!

We had a wonderful purchasing experience with Jennifer A. !! Jennifer met us at the door and assisted us to the area for recliners. She gave us plenty of “space” to explore and then came back to check on us when we “landed” on what we wanted. She was very informative, friendly and efficient !! We were looking for a recliner and ended up buying a sectional !!

Went into Ashley Furniture to look for kids twin bed frames. James did more than just helped us. He listened to us and our needs and showed us to the furniture we needed. Great guy to work with. We’ll be returning for any other needs in the future and hope that James is working that day.

Brian was very professional and helpful

Jennifer helped my mom and was amazing!! Highly recommended!

Had a wonderful experience with Jennifer, she was very knowledgeable about mattress, very friendly and did not push us at all, let us make the decision, go ask for Jennifer.

Brian and James where very helpful with my purchase. I will be back for some additional items.

Our salesman, Brian, was excellent. His knowledge of mattresses was vast and very useful. Our experience with Ashley was excellent. We will definitely go back for anything else we need.

I came into the store with specific requirements on what I needed. I informed Brian my salesman that I needed a TV stand for my large 75” TV that was 65 1/2” wide. Brian miraculously produced a tape measure from thin air so that we could start ruling out TV stands that were too small. After looking at almost all the possible TV stands in the store twice. Brian showed me some options online to make sure we covered everything. I eventually selected an 80” cabinet made from mango wood. It looked amazing and its build quickly was great. I’d like to thank Brian for his patience and the team at ASHLEY for an amazing experience.

Having issues with furniture is one the worst experiences. It irritates every nerve in my body. Although dealing with diamond care was a hassle, Jennifer was such a gem! She was easy to talk to, informative and friendly. She didn't push us or haggle us at all. Chris was a major help and extremely trustworthy as well. Thank you both so much! Go see Jennifer!!

Manny was wonderful and very helpful

Jennifer was a great sales person and enabled us to make an excellent choice in future for our new home. 🎉🎊😻

James was all the help I needed

I am new to the area and I went to Ashley furniture in Hickory to purchase some furniture and a very pleasant gentleman name James V. greeted us as soon as we walked in he was very attentive and was a great help very knowledgeable and pleasant I was pleased with the service. Thank you James I got the bedroom set I wanted.

Jennifer made my shopping experience very easy and the purchase was a very smooth process. Very knowledgeable on the furniture. Thank you for another great experience at Ashley!!

I didn’t have the best experience. I was charged two delivery fees for deliveries happening the same day. I was sold two protection plans that I wasn’t even asked if I wanted they just sold it to me with no knowledge. Prices in store are higher than what’s on their website but they did price match. Update - they corrected my invoices and I appreciate the customer service!!

Jennifer was amazing and helped us out tremendously! Great customer service with a smile!

James at Ashley’s Furniture in Hickory really went above and beyond to help us out to get us what we needed and wanted. Highly recommend

Jennifer was great. Very helpful.

James was wonderful at the hickory location! Loved his help and so nice!

Jennifer was extremely efficient, knowledgeable, polite, and helpful.

Jennifer was wonderful and helpful throughout the whole process

Jennifer was great! Really explained all our options and patient with us as we looked and decided.

Jennifer was very helpful!

JENNIFER HELPED US TODAY WITH OUR COUCH PURCHASE. SHE WAS VERY HELPFUL, ANSWERING ALL OF OUR QUESTIONS. SHE WAS VERY KNOWLEDGEABLE AND VERY FRIENDLY. JENNIFER MADE OUR VISIT TO ASHLEY FURNITURE VERY ENJOYABLE.

Overall great experience. James was an excellent sales person to work with. Not pushy at all like usual salespeople. Also gave me additional discounts.

James was fantastic to work with. He had helped previously with a large order over the phone and completed a follow on purchase in person. I would highly recommend working with him.

Jennifer was amazing to work with! Informative and not pushy at all which is always impressive to me. A doll!

Great experience! Both Manny and the store manager were super nice and helpful!

Everything was quick and easy.

EManual and mrs Beth were very helpful in my visit would definitely recommend to anyone from the hickory area, Update 2025 James did an excellent job in make sure I found everything I needed, knowledgeable, best of all made sure I got a great deal! Definitely Recommend this store.

Went into store and got immediate assistant by Brian. Took us to exactly what we were looking for. No pressure Answered questions efficiently and knew the product we were interested in buying.

Our sales person was awesome. AZIZ/ JACKSON. He was very helpful And curiosity. and the lady at check was very sweet.

I was assisted by Lauren, and had a great shopping and purchase experience!

Recently bought furniture, Brian Caudle was super helpful and helped us in any way ! Please go visit Ashley’s Furniture they got beautiful pieces there and at a good price 🤗

Jennifer was very helpful with all our needs, very knowledgeable and made sure that we understood everything. She made it so easy for us and we will shop with her again and recommend her to anyone shopping at Ashley Homestore.

Excellent service

Manny is amazing and so respectful and knowledgeable. I will definitely be back just because of him!!!

Just moved to NC and need to furnish my townhouse. Went to Ashley because I had furnished my house in NJ from Ashley. The salesman Stanley was very helpful. I had to match couch to a rug and he was so patient. The store manager Mike was also wonderful as was the district manager and well just everybody in the store. The quality of the furniture is excellent and so is the staff. I will be going back to furnish the other rooms. I told them I'd be back and Mike's response was that I was part of the family now.

Ashley in Hickory, NC was great

I was very pleased with the sales Lady whom was very respectful and Helpful I'll choose Mrs. LAUREN BECAUSE SHE'S VERY Helpful Ashley Furniture in Hickory NC.

Jennifer was so knowledgeable and helpful today. We love our purchase!

The staff were very helpful and friendly, provided great recommendations. Would highly recommend this location!

Jennifer Anthony was our salesperson, she was very polite and knowledgeable about the product, she was very helpful and we will definitely search her out again when we shop at Ashley, great asset to Ashley

I was very pleased with Jennifer’s professionalism and knowledge of your merchandise ….We did end up buying a Dining room Table and Chairs.Also bought a Recliner…….But I’m not pleased at all with me having to go to Fort Mill South Carolina to pick up our merchandise.We live in Glendale Springs North Carolina….Its going to be a 4 1/2 hour drive round trip….I feel that I should be able to pick it up at the store we bought it at…..

Our salesman Brian was fantastic… He showed us several different styles, And had patience as we kept changing our minds. He made the experience, easy and carefree!

James was very helpful.

Thank you for all your help Lauren ! Thank you for getting me some great deals !

Lauren helped us so much ! Thank you for a great experience and great deals ! Lauren is a rockstar!

Sales Representative was very helpful. He spent time with us to make sure we were getting what we want. Great service!

We had a Fabulous time an buying a beautiful bed& kitchen table an chairs, we had the best salesman Manny went above beyond with our purchases an the lady at the sales counter was Amazing too we will be back . It was a joy being there in hickory.🥰 we will mostly be back in the near future. Very Great place to shop .

Jennifer was beyond helpful! She was patient with us and gave us her full attention. We got some fantastic deals. Will return for our future furniture needs.

Jennifer was very helpful. When they didn’t have the bedroom set we had planned to purchase, she assisted us in finding another one that fit what we were looking for and helped us get the best price.

Lady was super helpful and really pleasant! She helped us find the perfect piece and set it up for a seamless warehouse delivery the next day

My dad & I had a wonderful experience at the store purchasing a lift chair. Brian was great to work with and we highly recommend asking for him to help with your furniture needs!

Sales lady was very helpful and kind. She showed us several coaches ans the one we picked was good firm and comfortable seating with an easy pull out bed. The price was very reasonable So we bought.it. very pleased with our time at the store.

Had a great experience.Leann was a great sales person to work with very helpful.

Great shopping experience overall. James was the sales associate and he provided very attentive service.

My Mom had a great experience with the whole team who were patient, engaging, laid back and knowledgeable. From Manny, who answered her questions and helped her select her items, to Beth who offered easy and efficient sales support, and to regional manager Chris, who sets a real cohesive tone for the store, the friendliness and kindness shown to my Mom was genuine. And for someone who hates to shop, they made shopping fun!

Look for James. Great salesman. And he hooked me up with a gorgeous living room set for an amazing deal!!

The had what we were looking for at the price haven’t got my purchase yet but it was a fun experience to buy

Aziz Jackson was so attentive to us. He answered all of our questions and made conversation with us outside of just purchasing furniture here. He made the experience very easy and go by fairly quickly. He helped us setup a payment plan for a new queen bed frame. Excellent customer service!

James did an amazing job with helping us make our new living room suite purchase!

Very happy Customer! Everybody’s very nice and accommodating!

Wonderful experience great products and Manny was wonderful yeah

Me and my wife truly appreciated Lauren great customer service that she provided to us at Ashley store in Hickory North Carolina

Had a great experience working with James, he has excellent social customer skills and he was very attentive.

Worked with James B today at Ashley store in Hickory, NC. He was great and worked with me to get what I wanted.

Nice pleasant experience working with James V @ the Hickory Store! Highly recommend will be coming back.

We had a great experience with Lauren s she was great!!!she helped us measure and get the correct size stereo cabinet we were looking for. She is terrific!!!thanks so much Lauren

Aziz Jackson was very helpful & patient with us while we debated for what felt like forever! Great experience!

James is wonderful and so helpful. We picked out a rocker/recliner got a great deal , great service and we will be back soon!

Jennifer was very kind and helpful. It was very nice not to be followed around and her trying to talk us into everything. I definitely recommend her. Excited to get our new bed.

Bryan was very helpful in helping me get the sofa I wanted. I was in store on Wednesday and it will be delivered Friday. He went over delivery details and how to prepare for delivery. Very professional and friendly. I would recommend him to anyone looking to purchasing furniture.

Knowledgeable, professional and helpful. Chad Rudisill, Hickory, NC Store, was just what we needed. He knew his products and was responsive to our questions. Nicely done Ashley Furniture and thank you Chad for following up with us the evening of my first long distance call to your store!

Excellent service, definitely recommended Thanks Aziz Jackson for your help!

We had an exceptional experience working with James. He was extremely knowledgable and helpful! We were very nervous (this being our first major furniture purchase) but James made up feel totally at ease with zero pressure and total understanding of our needs. He went the extra mile when assisting us with making sure all items matched and were going to be oriented properly. Ask for James! Mike the manager was also extremely personable, kind and approachable. In addition, the entire team was very friendly having a great atmosphere altogether :)

We recently bought our first home and we wanted a nice sectional but didn’t want to spend a crazy amount of money. When we went to the store to purchase it, Emanuel helped us out and answered all our questions. We even ended up purchasing an additional sofa. Mike the store manager was also very helpful and friendly. I’ll definitely be coming here again to purchase more pieces!

Our shopping experience at Ashley was great. Aziz was very informative and receptive to our questions and needs.

Shopping at Ashley Furniture was a great experience. Jennifer was knowledgeable and helpful. We look forward to our new furniture!

James was amazing to work with. Really personable, gave us great deals and easy to work with. Ask for James when coming here!:)

Worked with James on our new home goodies! Easy to work with and extremely helpful! Come see him!

Manny got us the best couch and we are loving it! Ty!!!

Manny was very helpful, I received 5 star treatment.. Thank You

Lauren Sailors was very helpful and friendly. Gave us time to shop around and then helped answer all our questions and get the item we wanted

Jennifer was very sweet and very helpful today will come again!!!

Niice furniture!! Excellent Salesforce!!

James was phenomenal! Helped make an overwhelming process so easy and we wouldn’t be happier with the process or the product!

Our salesman’s name was James. He was the bomb!! We purchased living room furniture and a new mattress. James was so helpful in helping us pick out just the right items to our liking. He asks you questions of your likes and dislikes and brings up suggestions you don’t even think about when purchasing these kind of items. He is not your typical pushy salesman either. He has a great sense of humor and made our buying experience enjoyable. Just ask for James and you won’t regret it.

We had SUCH a great experience at the Hickory location! James too such GREAT care of us! Got us exactly what we wanted and within our budget and even recognized us when we walked in! We will be shopping here again and soon!!

We went to buy a sectional sofa. Found one that was a great deal and we purchased it. Then after looking at the measurements when we got home found out it was too large. Contacted Chad Rudisill the sales manager that we purchased from. He allowed us to come back in and purchase another one that suited our needs better. But also would like to shout out to Amy the manager of the store as well. As she was awesome and helped us out tremendously when we came back in! Thank you both so much for your professionalism and help.

The associate that assisted us was very kind, patient, and helpful, we will be returning for other furniture needs

On March 9, I am thankful for one of their employees, James. Shopping for furniture can be overwhelming and stressful, but he is very helpful. I felt comfortable and able to get what I wanted.

Excellent customer service and very attentive to what we were looking for.

Bryan did an amazing job assisting with us! I felt comfortable around him as well!

We were looking for a new mattress and bed frame. James helped us through every process and answered every question we had. Very kind customer service and would recommend it to everybody!

Visited Ashley Furniture today and was immediately greeted by Aziz. He asked if he could help us find anything but he did not pressure us or follow us around the store which was really nice. I understand salespeople are there to make sales but for us, it's really annoying to be stalked as you walk around the the store. We shopped a few other furniture stores throughout the day and ultimately went back to Ashley because their selection, prices, and friendly low pressure atmosphere is hard to beat. Amy and Aziz were absolutely amazing and we can't wait for our new bedroom furniture to be delivered! Highly recommend!

We had a great experience. James was very informative, he walked with us and then let us go and make our own decisions. He was very helpful and nice. When we had to cancel a piece of our sectional it was super easy and he was very understanding!! Thank you James for making it a fast and easy process!

I was able to find the perfect set of dressers and nightstands for my lake house thanks to James. He very helpful and knowledgeable.

Hands down the best mattress shopping experience I've ever had. Brian Caudle was helpful, knowledgeable, and just down right kind. I would absolutely recommend shopping at Ashley with Brian!

Great experience, Brian Caudle was very knowledgeable about the product I was viewing. Took time to answer all questions and research additional products. Thank you

Jennifer was awesome

Had a wonderful experience

I wish that I could give zero stars due to NO ONE being on the floor, in sight, or hearing distance of my voice. I was there to make a purchase that day. I knew what I wanted. Apparently , no one in the store felt the same until I left. Some woman was at the door looking at me like I was the problem. I won't be back. I went to Mattress Firm and was promptly greeted and assisted. I made my purchase from them.

Jennifer was very nice and very informative she helped us tremendously!

I have been to the Hickory store thee time in the past couple of weeks and Lauren helped me each time. She was extremely knowledgeable and helpful. It’s always good experience when you have good customers care service! Thank you Lauren!

We were about to go to the Hickory Furniture Mart and stopped in to Ashley Home Store Hickory. Chad took care of us, listened to what we wanted and within 10 minutes we knew what we wanted. Chad was awesome, respectful and caring. Thank you

James was a big help. He did good.

Great service

We had a perfect experience shopping, and we are so happy with our purchase. The shipping schedule and updates were right on time. The service stayed exceptional from the beginning to the end.

I went to Ashley Furniture in Hickory recently, and I had a wonderful experience. The employees were nice, the store was clean, and the prices were reasonable. Beth (one of the employees that I talked to) was so nice and pleasant to work with! I will definitely be coming back to this establishment.

Jenifer was good

Sales person was very helpful. Didn't press us.too buy any thing. They let us look as much as we wanted. Very well pleased.

Great sales team! Amy is a great GM and very helpful to all of her customers!

Ashley in hickory always has exactly what I’m looking for & the team is always very kind. The GM Amy is super helpful!

Thank you for a good experience at the Hickory Ashley furniture store.

James was very helpful!

We had a great experience shopping for a couch. The gentleman that helped us was very professional and explained how Couch was made and the warranty. I would recommend Ashley Furniture just go there and walk through I'm sure you will find their furniture in tops in Quality and price

Manny was amazing!!

jennifer is a really sweet girl she has helped me so much making choices with my bed room set and mattress choices. She has helped me so much to make the right choices for my new bedroom set. and she is a good employee

I was shopping for a couch and love seat. I had very specific parameters that needed to be met. The GM Amy went above and beyond to help me. She took the time to listen and then suggest several available options. It was one of the best shopping experiences I’ve ever had.

We had a great experience with our sales person Jennifer Anthony. We went shopping around to a few places before and after going to Ashley furniture for a sofa and loveseat and we ended up going back to Ashley because they had the best deal. Jennifer helped us out the first time and the second time going back, making the final decision. We also ended up purchasing a coffee table and two end tables.

Had a wonderful experience with Jennifer being very helpful with finding a loveseat that fit both my wife's and my needs. We appreciate Jennifer.

great Staff at the Hickory NC store , I worked with several people there during a two day shopping trip and they were all very professional

Worst experience ever! Will NEVER shop at Ashley again.

Went to Ashley’s to buy a new sofa and loveseat. Was greeted in the store by salesman named Mannie. He asked if he could help and gave information about the store setup. He allowed us to look for ourselves so there was no pressure, but came by every now and then to answer questions. Once we found what we wanted he (a long with his supervisor Amy) was very helpful in negotiating a deal to fit our needs. Mannie was very professional and knowledgeable, being extremely friendly was a plus! Everyone we talked to made our experience there very pleasant!

Lauren was fabulous and very professional. I had a great experience working with her and the rest of the ladies.

Chad Rudisill who works for Ashley at the Hickory location in NC did phenomenal job helping myself and my girlfriend find everything we needed for our new home. He is extremely patient, friendly and helpful.

We went into Ashley Furniture, found exactly what we were looking for! James great to work with, no pressure to purchase. We really liked the relaxed atmosphere and interacting with the other employees. They made us feel comfortable and relaxed.

Always have a pleasant experience here have bought multiple items

James is a very helpful friendly guy. Very professional and knowledgeable. Works within your budget, great hometown feel.

A+ - Friendly staff, helpful, informative and the furniture is high quality. Have purchased bedroom sets, mattresses, computer desk and couches. Have bought from here before and will definitely do so in the future.

Great team to work with!

Amy was so helpful, great customer service!

Amy’s team was great!

Had a great experience at Ashley Furniture! Amy was great to work with and was so helpful!

Very pleasant experience again.

Jennifer and all the staff where awesome. Love my new furniture. If you need anything just ask for Jennifer!!

Great experience and great deals.

We had a great experience working with Chad! Cannot wait for our furniture to be delivered.

Great service Friendly staff

Brian caudle was very nice and patient and if I were to buy from there I would ask for that person again

Love my furniture from Ashley. Amy was great to work with.

The staff is very friendly! Such a good place to shop!

The best experience I’ve ever had, Amy and Beth made my furniture dreams a reality!!

I’ve never been a big fan of buying furniture because I feel like it’s the same as shopping for a car; however, our experience at Ashley Furniture in Hickory, NC was fantastic! James was the salesman who assisted us is buying the Alesandra collection. He never hovered or tried to talk us into something unrealistic. James was very professional and suggested ways to get the best deal on the furniture we wanted. He was also super patient when we were really indecisive. I 10/10 recommend visiting this store and asking for James! I know we will be doing all our future furniture shopping here.

We had a great experience and found just what we were looking for in a couch. Brian was exceptionally great to work with, knowledgeable, friendly and went out of his way to make our purchase hassle free.

I bought a mattress & adjustable bed frame at Ashley's. A lady named Bonnie helped me and she is wonderful! She's very friendly & knowledgeable. She answered all of my questions and I left satisfied that I made a good choice because of her. If you're looking to buy anything from Ashley's, ask for Bonnie. You won't regret it! 😊 Katherine

April was great. She was very personable, answered all my questions, and finalized the sale.

Had a great experience with Jennifer! She helped me find a mattress and made my time in the store easy and fast!

Our Consultant Brian Caudle was extremely helpful and spent time with us to be sure we were choosing the mattress that was best for us. He answered all of our questions and explained the delivery process in detail. We had a great experience.

Manny and Chad 10/10

Jennifer was great! She answered all of our questions and was extremely patient while we made a decision on the purchase.

Wonderful experience. Jennifer was awesome and. soooo Very patient. Will be back.

I recently visited this store due to me moving into a new apartment. I was looking for room decor and I just wanted to leave a review on how fabulous the customer service was. I was first greeted by this lovely woman, Lauren Sailor’s. From the very moment I stepped inside she helped me with all the questions I had but also want too overwhelming. I bought a little more than I should have thanks to her. I mean I love Ashley’s furniture but I was honestly more in love with the overall service I received.

AWESOME SERVICE👏👏 Brian is an amazing worker, he helped me a lot. He understood & found what I was looking for. Great, funny & nice guy!!! Definitely recommend coming here👍🏽

We arrived right before closing to take a quick look & come back at a better time. Our salesman (Brian Caudle) helped us find the perfect furniture & stayed late to finish up the paperwork without hesitation. We never felt rushed or pressured & he made sure we got the best deal. Thanks Brian!

My wife and I would like to say thank you to Manny for all the help he gave us on purchasing a new sectional. Manny was simply AMAZING to work with and so very patient and helpful. We were not disappointed at all with our visit and thanks to Manny our purchase. If your looking for someone to help you at Ashley Furniture please ask for MANNY.

Great place to get your furniture! Emanuel is the guy to help you out.

Great place awesome staff

My husband and I worked with Brian and we were so pleased with our experience!

James was very helpful and we had a great experience with him.

Very pleased experience, highly recommended. James at the Hickory store was very helpful, knowledgeable. Would buy there again.

Jennifer assisted my wife and I in finding the perfect couch and ottoman for our house. She was very knowledgeable of all the products and a pleasure to do business with.

Brian at Ashley home in hickory was great to work with! Very helpful and not overwhelming

My sales specialist James was welcoming and friendly. I’m so exited about my new sofa and recliner!!!! Thank you James and thank you Ashley

My shopping experience at Ashley’s in Hickory was wonderful! Amy was helpful and efficient with our order! Hoping the delivery and set up will be just as awesome!

Go ask for Brian Caudle! He’s the best.

Lauren and James are amazing! our new best friends! they helped us find 2 new rugs and living room set, best experience ever!

I went in today and Brian was the gentleman who helped me. He was so nice to me. Thank you 😊.

Chad Rudisill was excellent to work with and he was very patient on helping us on all our needs for our new bedding and dining table. I would give a 6 star all day long for his customer service.

Jennifer was great! Thanks!

Great help. Wonderful service..

Was a wonderful, informational and professional transaction. Friendly knowledgeable staff. Dealt with Brian Caudle and was so impressed with his knowledge of all questions my wife or I had. Thank you Ashleys. Top notch. Looking so forward to delivery.

Great experience with James! He really helped us find the furniture we needed for our home and made sure it would be delivered in the right timeframe. Look forward to coming back and working with him for our future furniture needs.

I was very satisfied with Brian at the Hickory location he was very patient. He let my husband lay on every single bed, not just for a minute or two but really lay on the bed to get the true feel. Brian also helped out with a previous purchase that we had made and gave us information on that. I would have to say that the whole staff there is very intelligent. I’ve dealt with them several times before and I am very happy with a customer service they provide if I can give them more I would, they go above and beyond.

The salesman was very helpful and friendly and very knowledgeable about the items we were asking about.

Caveat emptor!!!! Read the contract before you buy. Apparently there are no returns after delivery. Inspect your furniture before signing for delivery. Ours had missing parts and damage that wasn't seen. So we can't use our bed until the missing supports and other items that requires them to order from the supplier and deliver directly to your home then they scheduled someone to come out and install them. (so technically you're their storage facility until they decide to come install them) As far as any damage they send out a repairman to fix the damage if you don't like the repair then they may order replacement parts and the whole process starts over. My suggestion is to inspect for damage, if you have damage or missing parts DON'T sign refuse delivery have them take it back and bring you a new item instead of jumping through their hoops that are designed to get you to give up and just accept the damage they deliver. UPDATE: Got the same unpersonal corporate response that everyone else that had issues got, Text this number. I don't have expectations that they will resolve the issues. It's been 5 days since the damage furniture was delivered and haven't even gotten a courtesy follow-up. I will repeat, CAVEAT EMPTOR,Let the Buyer Beware!!!!!! UPDATE #2: So I text the provided number, and get an automated response wanting my name and order #. While I didn't have the order number available so I text back to have someone call me, no response, I finally got the order number and text that and the other information that asked for, TWO days and still no response guess I'll have to file a complaint with the NC State Attorney Generals Office. Again CAVEAT EMPTOR. UPDATE #3 I believe it's been at least 6 days since I responded to their text number, still no response. So much for them wanting to resolve the issue. Also got a package delivered from Ashley's supplier, imagine this the wrong parts were in the box. So now I still have over $4000 in furniture that I can't use and they can't tell me when I'm going to get the missing parts. Of course they are now going to be closed for the holidays. Merry Christmas customer we really don't care about you. CAVEAT EMPTOR!!!!!!!! Update #4 Still waiting for a response from the stands reply text number, imagine that guess that's what's expected. After at least 10 phone calls to the customer repair no service number and receiving two boxes of the wrong parts I finally got someone to send two hole components of the bed so that the proper parts got here. Now I'm waiting on the repair person that is scheduled sometime in mid February. CAVEAT EMPTOR!!!!!! Update#5 it's been over a month and we are still waiting for them to come do the repairs they stated that they were going to do. Apparently they just cancel your repair appointment when they decide to do something different without asking the customer. Then they can't reschedule it for some reason so you have to wait at least another month (March maybe) They have sent parts that were not needed and parts that weren't the correct ones. It appears the customer NO service department and the repair department don't talk or work together to resolve issues. CAVEAT EMPTOR!!!!!! I probably have 30 to 40 hours tied up in trying to get this issue resolved, STILL WAITING!!!!!

Jennifer was extremely helpful on the purchase of our mattress! Ask for her!

Great experience! Jennifer Anthony was our sales person and she went above and beyond to make sure our needs were met. Found the perfect furniture!

Jennifer was so great to work with! She was so friendly and helpful throughout the entire process. We really appreciate her help and will recommend her to anyone looking for furniture!

April and Beth are fantastic! Picking new bedroom furniture was a quick and easy process! They were able to give us a great deal and we couldn’t be more pleased!

Manny was a great help. Mom is 87 years old and is very particular about her bed. He listened to what she wanted and how she sleeps. Suggested 1 bed and it's a perfect match for her. Thank you Manny.

Manny was a great sales person l. He was very attentive, but also gave us time to shop and decide! Thank you Manny for helping us purchase our new furniture!

Walked in, sales personnel greeted us, but then left us alone to wander about at our own pace. Very refreshing. Once we decided we were quickly seen to, questions were answered well, and all with a friendly smile. Our sales person was courteous, professional, and easy going. He explained the whole process and quickly walked us through the documentation all while amiably conversing with us. Will definitely shop here again!

Great experience. Manny was knowledgeable of the products and conscious of our budget. Definitely suggest working with him!

As we walked in the door, we were greeted by Jennifer. Very nice and helped us with picking out furniture for my mom. She was very knowledgeable about everything we asked. Explained the difference in certain situations that she thought to be in the best interest of my mom when picking out the furniture. Not only was Jennifer very nice, but the entire staff was super nice. Thank you Jennifer and Ms. Queen. 👑

Jennifer made our purchase so easy and effortless! We are excited for our new furniture!

Overall we had a truly great experience at the Hickory Ashley Furniture store. Each person we spoke with had tons of knowledge and was able to answer every question we had. From beginning to end we were given next steps so it was clear on what to expect. We will most definitely be going back to this store for our future furniture needs!

Always great service. Friendly employees who do not pressure into purchase and in and out quickly!

Manny was awesome

James did an excellent work, by assisting us to get what we wanted, we highly recommend him!

First time at the Hickory store. Our sales consultant Bonnie was very helpful and friendly which made for a very pleasant shopping experience.

Ask for James he’s amazing!!

April was very helpful. Couch arrived early and delivered professionally.

11/18/2023 2030 -Both associates were very knowledgeable and friendly -James did an amazing job helping us out and getting us the dream couch -I recommend this crew for anyone looking to upgrade their look

Brian Caudle was wonderful to work with. No pressure, very knowledgeable about product.

James was so help and amazing . Helped me with everything, answered all my concerns.. amazing person...

Manny was so great to deal with! We had a wonderful shopping experience!

Very helpful staff with special shout out to Manny. Excellent customer service.

Jennifer was a real treat

Great job. Chad

James was really great at helping me find everything I needed. I would highly recommend working with him!

Found the perfect sectional for our home and James was the best!!! Helped us every step of the way and I would highly recommend working with him!

James had us in and out in no time. Flawless customer service!! Would highly recommend James!!

Great service. James @ the hickory store was great salesman

Came in looking for a new table and ended up with a table, mattresses, and bedroom set for my son. If you go look for a gentlemen named James. Very professional and pleasant to work with. Recommend him and this store.

James V. was very helpful and tried to keep me in the budget I was needing. My items aren’t delivered yet but my buying experience was great! Ask for James

Nice store, beautiful furniture & very nice sales associate's, James was very helpful & patient while I was trying to decide! I bought a sofa, loveseat and chair 😊

Excellent service! Jennifer, the lady that was helping me and my wife was superb. Great visit will definitely be back!

Never judge a book by its cover! Ready to purchase but not sure what you want. You may have had an idea until you get to Ashley Store in Hickory NC. Emanuel Gray greeted us when we arrived, and made sure that we knew about every piece of furniture that we looked at. Not one of our questions went unanswered. We had an idea of what we wanted, however Emanuel helped us to make the final decision on our purchase. Staff is everything when shopping and our experience was a delight! Thanks to Emanuel Gray he was attentive, pleasant, patient, professional and informed. Knowing about everything in the inventory and the process of the functionality of the entire store, making it easy to make a choice and our expectations were exceeded! Best furniture shopping experience EVER! Thumbs up to this Ashley Store for seeing a Gem, and making him avaliable to us. Emanuel Gray represented Ashley Store and we are blessed that he was attentive to see us and help to meet our needs and others too. I watched as he split himself to share his salesmanship talents with not only me and my husband, but everyone that ventured into their store that day. I do know this; We will call on Emanuel in the future, even though we live in Concord, the experience at this Ashley Store in Hickory is worth the trip!!! This Ashley Store, put the fun back in furniture shopping. Need more like Emanuel Gray... five stars across the board. Leave your attitude at the door and go have a fun time shopping with Ashley in Hickory NC but don't forget to ask for Emanuel Gray for your best experience ever. Will post pictures once our furniture arrives...

Very welcoming staff with great products.

James made our purchase easy and pleasant! He has a great personality and was very helpful in choosing the right sectional for our space! Please ask for James!

Jennifer was amazing in helping us find exactly what we wanted, and getting us a quick turn around rate to get it. She went above and beyond. Would absolutely refer anyone to her.

My husband and I had a great shopping experience with Lauren. She was attentive but never pushy. We ended up finding the perfect pieces for our home. I highly recommend Ashley!

After the website being down for about a week, and a crippled system at the store that prevented them from taking new orders, tried to buy a sofa on behalf of someone on the online store. Order was processed by the system. Two days later got an email saying the order has been canceled due to credit protection. After the hassle of contacting their customer service, they directed to go to the store and place the order there. I did, and the sales representative was very nice, and understanding to our frustration. The item was delivered promptly and on time. Two days later I got phone call from Ashley asking me to call them back to setup delivery for the online order (that has been cancelled). Turned about you are not supposed to create an order where you billing address a delivery address don’t match (it would have been nice to know that during the ordering process). They truly have made a mess of their online ordering system. Ashley’s got really nice furniture. Hopefully they can resolve those issues in their system.

Jennifer was lovely and my new couch is so soft and comfortable! Thanks Jennifer, I’ll be back for my chair and a half!

Amazing service! Emanual was so nice and such a great help!

Great service.

James has been very helpful and professional!! We are very pleased with everything!!!

Manny was excellent very friendly and very helpful highly recommended

Jennifer at the Hickory location was great to work with and very knowledgeable.

My husband & I had a great experience shopping for furniture for our new home. James was very helpful!

I went in Ashley furniture yesterday 9/24/2023 to get a bed and Mattress set, Chad, the manager was the one who assisted me with making my final decision and all I can say is 5 stars in no where near enough for the customer service and assistance that I received from Chad. He was so helpful with. Choosing the perfect bed for me… Thank You Chad so very much.

Jennifer Anthony, at Hickory NC, was fabulous I highly recommend her for all your Home needs.

Manny was very helpful, thanks 😊

James was awesome!!! He helped me as much as he could with offers of discounts toward my purchase. He has just a sweet personality. He provided excellent customer service. Will definitely come back to talk with him again.

The male associate that helped me was attentive and very helpful without being overbearing. The overall experience was quick and easy!

I came in with my young son and Jennifer was so patient and helpful. I was able to find something I absolutely love!

James was very nice and helped us get a real good deal on a mattress

Loved Chad and April! They were helpful!

James was really knowledgeable and help us select the right bedroom set for my daughter! So greatly appreciative of the service we received today.

Brian did a great job helping us find exactly what we were looking for. He was very informative and contributed to a great and stress free shopping experience!

This is my 3rd visit to this store and each experience has been super. The sales lady ,Bonnie and salesman James were very very helpful but not annoying or pushy. Absolutely wonderful furniture, delivery is great also. This is a great store for quality, price and amazing sales people.

James was very helpful !! I highly suggest him . Got everything for a very fair price ! Will be returning in the future .

Brian was very patient and helpful!!

Our experience at Ashley's was amazing. Mr. James is the salesman whom helped us through the whole process. He was very polite and patient. He wasn't all up on us trying to sell furniture, he gave us space to look around while simultaneously being very helpful. Thank you once again with our purchase. Will definitely be coming back!

Worked with Brian. Really personable and answered all our questions. Recommend asking for him if you're thinking of visiting!

9-4-2023 Today my family and I came to pick out some furniture. We were greeted by chad. This guy I tell you was great! He was extremely patient with us when we had to translate everything to my parents. Walked us around and answered all of our questions. He had a great sense of humor. Overall chad was helpful, caring, understand, and patient.

Manny was the Man! Patience and thorough and made sure my purchase was what I wanted and needed! Other businesses should take note of proper customer service. Most of the other places ignored me but here I felt valued. Thanks!

My sales rep Manny was amazing! He assisted me with every question I had. Fast delivery! Great people, will continue to come here in the future!

For me to change especially furniture the sales and financing options where easy..the delivery men where professional and careful with the delivery..The furniture is build well, high quality, the price was reasonable, Happy to have made the change

Jennifer Anthony was fantasticly helpful

Had a great experience with Jennifer Anthony! She was very knowledgeable, helpful and friendly. She helped us pick out some beautiful pieces that we are very happy with!

They were very friendly and helpful. They helped me find the right pieces I needed and they price matched to the lower online price.

The sales staff is friendly and knowledgeable. Brian especially went over and above on customer service to make my experience excellent. See Brian if you want, especially good service.

Kayla is awesome!!! Very kind, patient and knowledgeable! Love her!

Had a great experience here today shopping for a bed frame. Ours broke while we were in the middle of moving, and Jennifer helped us find a beautiful frame that we were able take with us same-day. Her and Chad were a big help and we absolutely love the piece we bought. Got a great bargain as well. Can't go wrong with these guys!

From the time we walked in the door and were greeted by Adam, our experience could not have been better. He assessed our needs and what we were looking for. Then he guided us to the areas of the store that would be best for using our time most efficiently. Then he left us alone! After a bit, he checked back with us and answered questions we had. Then when we found a couch that fit what we were looking for, he helped us complete the transaction and we were on our way. Our experience could not have been better. Thank you!

Kayla was amazing! She showed what we thought we wanted and just let us walk around the store until we found what we really wanted!! She was not at all pushing. She answered all of questions and was very helpful and thoughtful. Go see Kayla! She rocks!

Kayla was very nice.enjoyed our talk.

Very pleasant and pressure free shopping experience. Brian was extremely helpful in identifying exactly what we wanted and needed. We will definitely be coming back here in the future.

Kayla was excellent to work with. Very nice and explained everything.

Chad was excellent! Super friendly and knowledgeable about the furniture we purchased. Thank you so much!

Wonderful service and friendly Jennifer was great

Very pleasant experience. We’ll return for more home furnishings

Had a great experience. Jennifer was very knowledgeable and good to work with.

The buying experience was great. Chad was my salesman and he went above and beyond. Looking forward to receiving my furniture and will update on the quality.

Jennifer was very professional, knowledgeable and friendly while helping us purchase our new couch. I would highly recommend working with Jennifer.

Bad customer service from some employers seems to get aggravated at asking for information.

Brian was patient, kind and so helpful assisting me to find a new bed/mattress.

Chad was super helpful and worked with me over two days. Awaiting delivery worth great anticipation!!

I ordered a nice new desk that raises and lowers, Zendex is the brand. The sales lady was awesome and was great to work with. Now the nightmare begins. The desk arrives, the buttons that raise and lower the desk are crooked, and the desk doesn’t work. It says it needs to be reset but the buttons don’t work. The delivery guys who are just subcontractors tried fixing it, but the desk didn’t even have instructions with it. I ended up having to deny delivery, and they hauled the desk away. Now I have to wait an unknown amount of time for a new desk. Nobody can even tell me how long it will be, and now I have no desk for my home office that I work out of. If I’d known this would happen I’d never have purchased this desk in the first place. Stay away from Zendex brand desks, it’s junk. Ashley should reevaluate the brands they sell. Update: So the salesperson told me I would only need to do some minor assembly, like putting drawers in to my filing cabinet and bookcase I ordered. Not true at all, I’ve got to assemble everything myself. Today was delivery day for the bookcase, and it came in a big box. If I wanted to assemble stuff myself I would have just gone to IKEA or something. On top of all that, the desk I ordered there is still no word on when that is arriving. What a cheap, garbage, lying company. I will never order anything from these clowns again. I don’t think I have ever dealt with a worse company, it’s been a disaster from the start. Photos of my “minor assembly” filing cabinet and bookcase. It came in a box….seems like a little more than “minor assembly”

Jennifer was a great help, not pushy or overwhelming. Very kind and thorough!

Jennifer was great and knowledgeable. She allowed us to do the shopping and supplied the help we needed to make the desired purchase

The experience was amazing, and Chad was very helpful and informative. Would definitely recommend to friends and family. Thanks Chad!

Jennifer helped me with the bed I needed that wasn't in the store Fast and efficient. Will be back.

Kayla was great! She was very professional and friendly!