Ashley Store | Jacksonville, NC 28546

Rachel was absolutely amazing and had great customer service. She greeted us immediately when we walked in and after telling her what we were looking for, she explained how we could find what we want and told us to let her know whenever we needed her. She didn’t hover or pressure us to buy what we didn’t want! Would definitely recommend this Ashley’s and Rachel !

My husband and I truly had a great experience at our Jacksonville, NC Ashley store. It was nice not being bombarded by salespeople at every turn. We were greeted by Becky upon entering and asked if we needed any assistance. Becky respected our choice of wanting to look around and gave us enough time to browse the sales floor peacefully before checking back in with us. In the end we purchased a queen size mattress and have been happy with it.

We have NEVER had a more pleasurable experience in a furniture store than we did with Becky from Ashley’s Furniture!! Honestly she was SUCH A JOY to deal with, no pressuring, she tried many ways to help us find the best option for what we were looking for and made us laugh multiple times!! A true joy to be around. My husband and I talked about her on the way home and how that was the first time ever that we truly enjoyed furniture shopping! Becky has a gift and we were grateful to have had her wait on us that day!

Rachel was amazing. Our family worked with her years ago and she remembered everyone as soon as we walked in the door. Great service and worked hard to ensure we got the best price! 10 out of 10 for sure.

Rude company full of liars. They lied to us about the timeframe in which we would be receiving our furniture which was a dealbreaker. So they lied to get us to purchase the couches from them. Then when we called cooperate about it they were extremely rude and tried ti tell us that we were quoted the right amount of time but we just didn’t know how the process worked. So it was our fault. Then when we asked to speak to a supervisor because that didn’t make sense and she was being extremely rude and blaming us for not knowing she said she was the supervisor and there was nobody higher than her that we could speak to. Period. I feel completely duped into buying this furniture from this company and would have bought it from a furniture distributors who had them in stock had I know how shady the Ashley furniture cooperate was.

Rachel has been the absolute best sales person. She was very friendly and helped us without any pressure. Definitely recommend her!!

Rachel has been great to work with and saved me so much money. 10 out of 10 recommend!

It’s a rare and delightful experience to find a place that truly feels like a home away from home. A huge thanks to Becky for making this possible! She's a remarkable person with outstanding customer service skills and communication, and it's clear that the care she shows for her customers is genuine.

It was a delightful experience. Becky was amazing and has the patience of a saint. She was extremely helpful, knowledgeable, and attentive to our needs. Will definitely be back.

Becky was great with helping us find the perfect couch for our home. She let us wander and look at the store on our own and only followed with us when we had questions about pieces. I never liked hounding employees when shopping for furniture, but Becky was the perfect combination. Would definitely come back to Ashley furniture just for her customer service ! We love our couch though it completely our home ☺️.

Becky was great to work with! She wasn't hounding my husband and I into making any decisions and showed us a chair that we didn't see and fell in love with instantly. Will definitely be going back and asking for Becky when we need to get more furniture or a new mattress.

Rachel at Ashley Home Store was an Awesome sales person to work with. No pressure at all.

My boyfriend and I went to Ashley’s and had the best experience with the sales associates there. Angie took care of us the whole time and knew exactly what we wanted. 10/10 recommend miss Angie!!!!

Rachel is by far the best salesperson I have had the pleasure of working with in years. We feel very taken care of - just the kind of service we had hoped for. Thank you, Rachel!

Rachel was amazing and helped us get everything we needed for our new home! She made sure we got the best price while making everything as easy as possible and thoroughly explaining all our options to us. Rachel was the best and made us super comfortable. We are so happy we made our purchase at Ashley with Rachel!

Rachel with absolutely amazing! I chose buying with her over other Ashley locations because she was the most helpful without being pushy, as sales people tend to do sometimes. She was more than happy to run several different numbers for us so we could find what worked best for our needs. I recommend her to anyone looking to go in and buy furniture!

I cant say enough about Becky she is amazing. She helped my husband and I find the most perfect new mattress. She is very knowledgeable and I highly recommend her to everyone. We look forward to working with her in the future.

We recently move here from california. We purchase a couch, Rachel helped us she was very helpful, and we have two kids shopping with kids is always not easy but she also was super nice to our boys, she made it fun and easy for us. The whole staff are very professional and friendly. We decided to go back and purchase more furniture.Definitely recommend this store and ask for Rachel!

Great, no-hassle experience buying furniture with Becky. She is honest, knowledgeable, and gives great advice! She made the whole process a breeze and I would be happy to do business here again.

Rachel was awesome

Great experience at Ashley today! We worked with Rachel McPeherson; she was amazing! She was patient, accommodating, and so helpful! We got all we needed and the process was smooth and fun! Go see Rachel, she will help you out!

Great variety of furniture with great prices. Rachel was very helpful with the purchase and keeping us informed about delivery windows. She was very kind and took time with us to make sure we made an informed decision and were happy with our purchase.

Great store, very easy to work with. Was able to get the couch we have been wanting and it's at the warehouse already so we get it way ahead of schedule! Ask for Rachel the sales manager and you won't be disappointed!

10/10 Rachel was amazing!! she had every answer to our question and was able to accommodate to our needs! She was patient, helpful, and kind! we loved her

Ive had the best experience EVER with Rachel! From the time I walked into Ashley's Furniture she assisted me with ordering my sectional which by the way at that moment haven't even hit the floor. Rachel ordered it and kept me informed with updates up until the morning it arrived! If your ever in the need of new quality furniture go see my girl Rachel💖 shes the best!

We went in for a couple things left with what we really needed. Great Customer service all around. Rachel is the Best!! Thank you for making our New home complete!

Rachel did an amazing job

Ms. Rachel met us shortly after we walked into the Ashley’s Furniture store in Jacksonville, NC. Her personality, salesmanship and professionalism was truly 5 star+. She let us browse and at no point was she intrusive with our browsing. When it came time to have question answered, she made herself available and began working with us to find the appropriate living room furniture. This was one of the few experiences I’ve had, were the salesperson wasn’t a vulture following us around. Since we didn’t have the exact measurements, Ms Rachel continued helping us via text, when we got home. The following day, Ms. Rachel made herself available to help us seek out the right stuff, which she did. She is a roll model salesperson and our business relationship was off the hook. We’re looking forward to working with her in the future and by word of mouth, highly recommending her. Keep doing what you do Ms. Rachel, you are a big asset to Ashley’s….Boom!

Rachel, the sales manager, is simply the best of the best. She gave us all the information we requested, worked her magic when it came to numbers, and really took care of us. I told her, at the end of the transaction, that we’d be customers for life and I meant it. If anyone is looking to buy furniture, see Rachel at Ashley Furniture. You will walk away feeling appreciated and taken care of.

Becky was so helpful and we found everything we wanted for our new home!!! It was a great experience and she was so kind and helpful!

Rachel is amazing! Great service and got a great deal.

Becky was exceptionally helpful and informative! Very pleased and thankful.

I had a wonderful experience with Becky, who helped me pick out my dream couch and a side table. She listened to my needs and made suggestions that were specific to my situation. She even remembered small details, like my dog's name. I like that the furniture they have in stock is good and sturdy. If I have any furniture needs in the future I'll be sure to come back to Ashley, and I'll happily ask for Becky's assistance again.

Becky was very professional, easy to talk to, great advice, and awesome customer service!

Rachel McPherson was phenomenal and was very energetic you can tell she has a passion for the job she helped us with understanding deals going on and giving us the best deal possible. She worked some magic and we got a full king size bed set and a Sofa. She gave us time to communicate ideas through your options for us was never pressured even after closing we were still there but walked out happy customers and the ladies that finalized paper work were great and positive energy in that building will be coming back soon for more.

Rachel is a true professional sales representative for Ashley Furniture. We dealt with her over two years ago and again today. Her effervescent personality is genuine and infectious. She listens and works diligently to get us a great deal.

Becky was fantastic and brings such amazing energy! She was extremely helpful and found our dream bar stools. She is very diligent with her work and made sure we were getting the best price for every item we got. She is truly the best of the best and will definitely be back to see her if we are ever in the need of new furniture.

Excellent experience

I thought that Becky was vary nice and vary helpful. She helped me find what I was looking for and made sure I was informed in everything I need. I will definitely be coming back in the future.

Great salesperson, Becky. Becky is very professional and thorough and has a wonderful and warm demeanor.

After having a really terrible experience ordering a sectional at another local store, I called Ashley to see if they could help. First, I spoke with Renita. After explaining to her that I had been waiting 3 months for the couch I ordered from another store, I told her I was hoping someone could give me a time frame on how long it would be to order the same one from Ashley. Miss Renita immediately got me to Rachel, who was able to get me a quote immediately, which was WAY less than what I paid at the other place, and let me know that they had that sofa (at least most of it) in stock. The very next morning I signed my paperwork and they placed my order. The next day, their warehouse reached out to schedule delivery and I had the ENTIRE sectional delivered to my door and set up in my living room in less than a week. Rachel and Renita really went out of their way to make me feel special and sympathized with me, and turned the terrible experience I had with their competitors into an extremely positive one at Ashley Furniture. I highly recommend this store and Rachel and Renita for their wonderful customer service and for going above and beyond for me and my family!

Rachel was great to us She is the best

Rachel provided excellent service! Highly recommend seeking her out!

Rachel was amazing, answered our questions, placed our order & handled everything perfectly. It’s our pleasure working with her again!!

Excellent Customer Service! If you are interested in finding a new mattress or anything else please ask for Becky. The entire process including support from other staff members today was truly exceptional. Becky is a master in her craft and deserves recognition for a job well done. Thank you so much for helping me and my wife today.

Rachel is amazing, she got us a great deal on a huge sectional, a new living room table, bed frame and mattress. We honestly could not recommend her more. She even let us text her if there was anything, after our initial time in the store, that we were interested in. We will definitely be recommending Rachel to our friends in the area.

Had a wonderful experience with, Becky. She was patient, gave us our space while browsing around, and was very thorough throughout entire process. She had a very welcoming personality and made it a joy to work with. We are grateful for her honesty and efforts while welcoming us to the neighborhood.

Very positive. Becky, our salesperson, very friendly and quite knowledgeable. She helped us thru the process of getting what we wanted to answering all of our questions. And, staying with is thru the selling, buying & financing. Thank you

Rachel is very knowledgeable about all the furniture, very friendly, a wonderful and beautiful attitude. I would recommend Rachel to anyone that shops at Ashley Furniture.

We got the Maggie sofa and oversized chair and ottoman and are in love. However, Rachel was the second best part of all this! She is one of those people who you almost forget you’re doing business with. She’s just awesome. Appreciate all the help, Rachel and Ashley’s!

Becky was so wonderful. I had purchased a corner piece I needed to complete a modular sectional I bought last year and forgot to bring my Ashley’s card. She quickly found all my information and was so very personable. I was in and out in just a few minutes. Ashley’s is such a fabulous place to buy furniture. Thanks Becky!

Rachel was awesome, she was patient, informative and worked well with the details we gave her for delivery. We would definitely recommend her to anyone who goes to Ashley in Jacksonville, NC

Becky was wonderful! She made us feel welcomed and loved from the moment we walked in. She was very knowledgeable and helpful in making our furniture choice. We will definitely be back.

Becky was the absolute best! She was extremely helpful with it came to picking out the best color and size couch for our living room. She is very knowledgeable.

Great energy and everyone was very friendly and professional. All my questions were answered and I was able to finance my purchase in less than 10 minutes. Will definitely return once I am ready to buy new furniture.

Got me exactly what I needed even though it wasn't on the floor, so helpful and kind!

If you're in the Market for new furniture, whether it be a bed or bar stools, go see Becky at western Blvd location in Jacksonville. Becky greeted us at the door and she immediately knew what we were looking for. Her knowledge and expertise is just what we needed on deciding what would work best for a newly completed project! Thanks, Becky! We appreciate you!

Alan was fantastic! I went in needing a couch (had already eyed an Altari sofa online and went in as a decided buyer).. I did want to see purple mattresses and Alan walked my gf and I through the building teaching us about all the new things with beds and wasn't pushing at all. I did buy the sofa I went in for and now I'm VERY interested in a Purple.

It was a great buying experience and Becky the salesperson was professional and personable in everyway. Both my wife and myself are pleased.

I went to Ashley Furniture in Jacksonville, NC and I was helped by Mr. Tony. When I tell you that he was very patient, helpful and kind that is exactly what I mean. He knew the products and was very thorough. We were there for hours and he never complained about our indecisiveness. If you are looking nonstop for furniture go check out Ashley Furniture in Jacksonville, NC and ask for Mr. Tony. He is the best.

Went in today to buy a new sectional, and Becky helped us fulfill every point on our checklist, giving us a great offer on the perfect sectional for my husband and I. Becky was extremely friendly and sweet, and I would recommend her to anyone that comes to this store!

Very friendly and helpful! Got us exactly what we wanted!

Rachel was very kind and helpful! She does a great job

Angie and Nita at the Jacksonville, NC location worked SO hard getting me the sectional I LOVED. I couldn’t thank them enough for their advice and support through it all. Definitely going back for more goodies in the future to complete my new home! 🩷

Rachel was awesome. She helped us and our daughter and son in law get furniture.

Becky G was our sales lady, and her customer service was hard to beat.

My sales person by the name of Rachel was very knowledgeable of the products that I purchase. Highly recommend this sales person from Ashley furniture store in Jacksonville NC. Just Awesome, thank you.!!

Rachel is amazing! She helped us get our dream furniture set. She is on top of finding the best deals and working in your budget! Thank you Rachel!!!

Rachel was AWESOME! She will definitely be my go to for all furniture needs!! She should get 10 stars, not 5.

Becky was very helpful and professional. Great service!

Rachel was excellent in helping us find what we needed for the best price. We didn't feel rushed or like we HAD to buy today. She's very personable and a we would glad to return to her for our purchases.

Take it or leave it. Just another furniture store.

Please do yourself a favor and avoid Ashley furniture. My family recently spent $6,000 on a dining table set and bedroom set. The delivery team caused damage to our home and a piece of furniture. Six weeks later and still trying to get a delivery team that isn’t completely incompetent to deliver the new one. The store doesn’t want to hear from you once the sale is made. The customer service center is nothing but hostile, unfriendly, and completely incompetent reps. We will NEVER buy from this store again.

Walked in to just browse the mattress selection and Alan saw us come through the door. Was quick to get us to the appropriate section. We had him walking back and forth through the store atleast five times. He showed us everything that aligned with our interest and needs. He was honest about the different features and even taught us something we didn’t know about mattresses. Also took the time to teach me how to properly lay in a pillow. He was kind and patient with our children and that’s even hard for me to do. He made sure we were comfortable with quality and in our price range too. We decided to purchase a bundle and some extras that day. If it were not for Alan’s experience and honesty we would not have made a purchase. This is why we continue to bring our business there.

Staff is amazing and helpfull. Not pushy. Reason for 2 stars is more for product. Got a bedroom set and opted for putting the bed together myself and glad I did. I got to see all the flaws in it instead of having someone put it together and not seeing the problems. Wood warped. Bought a queen bed set that my queen bed is to small for. Came in 3 boxes and it doesn't tell you where to start... I feel I would have gotten same quality items from Walmart for a quarter of the cost tried to contact you but wont.let me. You want to talk to me feel free to get my number fron the store and call me

Rachel did us great

Great furniture and even better customer service! Very impressed with the service

We had a truly fun time shopping with Becky . She definitely got our vibe and rolled right along with us. We love her! Would 100% recommended working with her. Thanks again and we will see you soon for the next furniture shopping adventure

Best experience I’ve ever had at Ashley Furniture. Becky was very knowledgeable and made sure everything was in tip top condition.

Miss Becky is amazing, she took the time to explain everything to us and did not force us to purchase anything. She is very friendly, thorough, and amicable!

Rachel has been a true pleasure from start to finish with our furniture purchase. I can't say enough about how wonderful and helpful she was.

Becky was amazing and extremely helpful while we worked through our recent purchase. Can not wait for the new addition to our home and we will be returning to add to it.

Very helpful and quick getting me my furniture, my husband and I needed something ASAP and Rachel was super nice and quick with it! Would definitely recommend specially Rachel. Very good prices also.

Becky was absolutely amazing! We went to get 2 bedroom sets for our new home. We brought our 2 month old baby with us and she made us feel like family! She was so knowledgeable and made sure she was getting us the best deal she possibly could! We will be going to her for any of our furniture needs going forward!

We were very pleased with the professionalism of Sarah Borofsky at the Jacksonville, NC store. She was very helpful, knowledgeable, and was not pushy, which we were very thankful for ! She allowed us to browse on our own, and when we had a question, she was readily available to help us. When we are ready to make our purchase, it will be through Sarah.

We recently went in here to look for a sectional sofa and we met Tony. He is a Veteran and the most knowledgeable young man when it came to what we were looking for. To say that we had exceptional service would be an understatement! WE HAD SERVICE LIKE YOU'VE NEVER EXPERIENCED BEFORE!!! I would recommend you to go see this young man for anything your looking for... he will not push anything on you... just help lead you in the right direction. He's truly an asset to this store and company!!

Very knowledgeable and helpful, Rachel was a pleasure to work with!

Rachel was awesome in helping my wife and me find the bar we wanted. She worked hard in ensuring we received it in a timely manner, I am sure to work with her again the next time I need anything from Ashley Furniture!

Rachel was outstanding with my purchase order. Made sure I got the most bang for my buck

Rachel was absolutely amazing! We will definitely be going back to Ashley Furniture for our future furniture needs.

Becky showed me many different recliners that would meet my needs for my upcoming surgery. The recliner I selected was the best suited for my needs and the very first one Becky showed me! It is exactly what I needed for my knee surgery! She was very professional and helped me through the financial aspect of my purchase. I appreciate her willingness to work with me and give me the best payment plan possible! Becky is just the very best to deal with and I couldn't have ask for someone more honest and upfront to deal with!!! I will recommend her to all my friends! Thank you Becky! You were great!!!

I needed to order a new bedroom set for my daughter. Rachel was very helpful and pleasant to work with. She helped me pick out the perfect set and explained everything in detail about how the delivery would go and how i would be notified of the status of my delivery. She was also very accommodating to my schedule. I also appreciated Nancy at the front desk. She reiterated everything that Rachel told me and was also very pleasant and personable. I highly recommend shopping here. Gold Star!!⭐️⭐️⭐️⭐️⭐️

Becky was super nice and assisted us in store to pick out our new furniture for a birthday present. Highly recommend her and will be using her in the future

I came for new office furniture. The store was neat. Becky assisted with confirming my selection. She was enthusiastic, amicable, and sincere. At the desk, Renita was efficient and personable. I will absolutely return to Ashley due to the excellent service.

Alan was awesome! I came in and was immediately greeted. When I specified what I was looking for, he was very knowledgable and knew exactly where in the store to take me. I am grateful for all his help and will definitely be back. I purchased an entire bedroom suite and I'm very satisfied with my purchase.

Rachel is the only person I’ll deal with at Ashley she is friendly, professional and knowledgeable. She always gets us a great deal!!

Help me Help me find my matches I’m very friendly on her job

Very professional and knew exactly what I was looking for.

Rachel did an excellent job and was very friendly and helpful the entirety of our shopping experience.

Very informative, helpful and made the experience quick and easy.

I cannot rave enough about Rachel. To say she went above and beyond for us, is an understatement. She was patient with us while in the process of finding a home. I absolutely recommend this store, and specifically her, if looking to purchase any furniture.

Rachel was the best! I have been furniture hunting around Jacksonville and this store had amazing prices and sales.

Staff is very friendly, but no one was willing to help or give solutions for financing.

We went in ready to purchase a mattress and we were blessed to have Becky assist us with our purchase. She even prayed with us after learning about our daughter’s upcoming surgery. If you want someone who will treat you like family, ask for Becky.

Rachel is one of the kindest and friendliest and upmost professional people I’ve ever encountered she help my wife and I get everything we need and wanted she is a 10 star in our eyes her mannerisms is a real bonus she made our transition and buying process one of the most amazing and pleasant experiences we have had , we have adopted her into our family as she has made us a part of the Ashley family thank you so much THE ROSATI’S!!!.

The Jacksonville, IL Store and Staff were incredible! We stopped by on a Sunday afternoon to look at living room furniture. They answered all of our questions and were able to help us make a wonderful decision on a new sofa. They even helped us afterwards when our truck wouldn't start! The furniture selection is top notch and we got a great sofa for a great price!

Big shout out to Rachel. She’s pretty awesome!!

Rachel was amazing! She shared product information and gave us plenty oh time to discuss. We bought at Ashley because of Rachel, for a professional and courteous purchasing experience see Rachel at Ashley. She’s the best.

Rachel made everything such a simple process us!

Rachel is awesome. She was very patient with me with deciding on furniture for our newly built home. Rachel helped me find the perfect furniture for our forever home!

Rachel was awesome to work with and very prompt in responding to my questions

Went to Ashely’s for help looking for extra pieces for my sectional and Rachel was awesome!! Rachel got me the needed pieces and made my visit quick and painless!! Every time I go to Ashely I look for and work with Rachel!! Her customer service and her willingness to get you exactly what you want is the best service anyone can ask for!! She goes above and beyond! She’s amazing she deserves all my praise and gratitude!

Rachel was extremely helpful and is all about the customer. Highly recommend you ask for Rachel!!

Rachel was absolutely wonderful! She sold us a bed over a year ago, we went back to Ashley due to her.

I must say my experience with Rachel at Ashley’s was amazing. She genuinely cares about her clients and always gets you the best deals! I can’t wait to upgrade other items in the house! I’ve never had a saleswoman who checks up on you even after you purchased your furniture! Usually you buy something they forget your name! But Rachel definitely goes above and beyond for you!

Large store was a great selection. Very helpful staff and better prices than advertised on the signs—ask for pricing!

We would like to thank Mrs. Becky and the Ashley Furniture staff for helping us to purchase a new Beautyrest mattress set. Stop by and see Mrs. Becky so she can take care of you and your future needs.

Becky helped us find exactly what we were looking for. She made our experience 1000/10. She was so sweet the moment we walked in the door.

Becky helped me and my fiancé tonight with picking out our new dining room and bedroom set. Her customer service was outstanding and she was so fun to work with. She was straight forward and made the experience a breeze. Highly recommend her if you are going to this location!

Mrs. Becky gave fabulous service to me and my husband! She was very sweet, kind, and very comforting! She made our process a BREEZE! Everyone who helped us with our purchase was assuring and genuine with the whole process I couldn’t have asked for anything better, thank you! <3

Great customer service 👏 👌 👍

Been doing business with Ashley Furniture since 2006. Was so thankful when a store was built here in Jacksonville NC.

I had a really great experience with Becky. She truly was the best worker I’ve experienced shopping with Ashley furniture.

I highly recommend the Ashley Store in Jacksonville, NC and Sarah, my sales associate. She patiently worked with me to furnish several rooms in my house. The quality of the furniture surpassed my expectations & I found the communication & delivery process to be excellent.

Furniture shopping falls somewhere near the bottom of the list of things I enjoy doing. HOWEVER...the next time I need new furniture I'm heading straight to Ashley and asking for Becky! If I could give Becky 100 stars, I would! She is amazing (and hilarious) and made the process of buying a houseful of furniture almost, I dare say, fun. Becky worked with us to ensure we were able to stay within our budget while still getting what we needed. She never pressured us, was able to answer all our questions, followed up with us after we left the store with additional information we had requested...I could go on. Becky is a joy to work with! Full of endless happiness and cheer, it is clear Becky cares deeply about her customers and has a genuine desire to help them.

Becky was very friendly and helpful! She answered all of our questions and made furniture shopping a breeze!

I came in and Mrs. Becky did her absolute best to get me taken care of and within a week I walked out with everything I requested. She is so sweet, understanding and gives Ashleys amazing vibes! Will be visiting her again! Highly recommend to go see her for all your furniture needs!

Closing on a house is so stressful but Becky was wonderful when it came to talking us through different furniture and price points. She went above and beyond to make sure we got the quality of furniture we wanted along with the perfect price. We are awaiting delivery at this time but couldn’t be happier with her customer service.

Becky is an amazing sales person. Talking with her was like talking to a friend or family member. She really goes above and beyond for her customers. She’s very knowledgeable and passionate about her job and it really shows. I thoroughly enjoyed working with her and will be going back again!

Great service from the staff on my furniture shipment when it should arrive.

Rachel at Ashley in Jacksonville was incredible! We purchased several rooms of furniture. Rachel made the entire process so easy and seamless. She was so polite, helpful and very knowledgeable about all the Ashley products. We definitely will go back and we highly recommend her.

SUPER HELPFUL!! Things are not colorful here, but the quality is good

(Translated by Google) good furniture (Original) Buenos muebles

Rachel, is an excellent sales person! No pressure sales and highly knowledgeable on the products.

Obsessed with Rachel she was so helpful and not overbearing like most people at other furniture stores. I recommend her a million times. We successfully furnished three rooms in our new home thanks to Ashley’s Furniture Store

Came is for a mattress warranty and Sarah Borofsky and Nancy Schoof took great care of me. I’m a happy customer and I’ll return and recommend my friend

I can not begin to tell you what a great experience we had shopping for furniture at Ashley in Jacksonville, NC. From the minute we walked in the door and Ron greeted us, we knew we were in the right place. Ron was absolutely exceptional!! We took our time and Ron was SO patient & kind. He was very helpful & knowledgeable, great at answering all questions. We came away from there extremely pleased with our purchases, thrilled with the quality and price, and so very happy to have met a wonderful man like Ron!

Excellent

We had an amazing experience shopping for a sofa. from the jump Becky warmly greeted us and gave us the opportunity to look around without feeling badgered. she was beyond insightful, interpersonal, and just plain awesome. she let us test out a purple bed and gave us the full experience. she was so so patient and answered every question we had and made sure we knew all of our options. we have yet to receive our sofa but i know my review will not. change. there’s a difference between customer service and customer SERVICE, becky beyond nailed it.

We had a great experience at Ashley furniture in Jacksonville. Angie was super kind and helpful through the visit, and I was able to find the perfect couch for me!

My experience with Ashley Home Furniture was amazing ! My best friend & I went in to look for 1 thing and Mr. Tony helped us figure out so much more. He was helpful, patient , knowledgeable, respectful and it was an all around amazing experience !!! I will definitely be back and asking for MR. TONY!!!

Thanks to Becky for her time helping us chose a living room set that fits our needs. She listened to what we needed and gave us several options. She gave us time to make decisions and even answered calls when we were measuring at home to see if all would fit! Thanks for working with us! We will be back!

My experience was amazing. My retail salesperson ‘Rachel’ was very helpful. She got an idea of my style and the pieces I was looking for and made my experience easy and stress-free. What I thought would take multiple store shoppings to find I found all in Ashley’s in one day!! It was awesome to be able to work with someone of her stature. She was patient, very knowledgeable of interior design and placement of furniture to give an imaginable visual of the pieces in my home, and has great customer service. Buying the pieces were super fast and easy and was of great help that she knew Ashley’s policy’s and procedures as if she could recite them in her sleep. I would definitely recommend if you’re fond of Ashley’s and you’re in the Jacksonville, NC area to ask for Rachel. VR, One Happy Customer

Alan with Ashley Home Store was spectacular in providing customer service and helping me achieve where I wanted to be in price. I explained several differences that I was facing to Alan when trying to figure out whether I would purchase multiple furniture pieces or not. Alan was very considerate and understood the troubles I was facing as a first time home buyer, instead of dismissing my concerns, he addressed all of them quickly and provided several solutions that I proceeded to use to my benefit. Highly recommend if you need help!

Lovely furniture and sales associates

Overall, I had such an amazing experience here! Becky is amazing and helped me find the best tv stand for my new home!

A few weeks ago, my husband and I were in the market for a bedroom set. He went to another store in town, but their APR was astronomically high. After researching our other options, my husband went to Ashley Furniture, and not only did he find beautiful furniture but he also found Ms. Rachel. Ms. Rachel should be the face of Ashley Furniture Jacksonville, seriously. Ms. Rachel assisted us with finding a perfect bedroom set within our budget and without breaking the bank. Not only that, but we went back last week and bought a couch, and guess who helped us out? Yes, Ms. Rachel! If you’re looking for furniture, Ms. Rachel is your girl. It doesn’t matter what your situation is, she’ll be there to assist. Ms. Rachel puts her heart into every sale and ensures that you feel good about your purchase. Thank you, Ms. Rachel, 🤎

Friendly Good selections

A nice and friendly experience.

Rachel is the absolute best! I moved into a brand new home with no belongings or furniture, and she helped me get everything I needed. When the furniture was delivered on a Saturday, some of the assembly hardware was missing and I called Rachel. She didn’t hesitate to go above and beyond and immediately found some hardware in the store and sent someone out to assemble the furniture for me. Truly amazing experience and I’ll definitely be returning to the store to see Rachel soon!

This store is great. Amazing customer service with great prices. Anytime you go here ask for Angie!

Becky was great! Very patient and helpful!

We absolutely love our sales lady. Rachel McPherson was a rock star as a sale person and a person. I have never had such a wonderful experience purchasing furniture before from someone I just meet. Give that wonderful lady a raise. Recommend her to anyone thinking of buying any furniture.

We just purchased a couch here. What a lovely experience. Ricky was great! He found us the exact sectional we wanted, perfect size and color and so comfortable. We will definitely be returning to see him when we furnish our new home.

Rachel was absolutely incredible to work with! She helped us pick out beautiful furniture for our new home and did not overwhelm us. She was patient and personable. We plan on returning soon for more! Thank you Rachel and Ashley Furniture for making this experience so enjoyable 🤗

Becky did a wonderful job for my father and me !!

My husband and I always avoided this place, but now... I see the error of our ways. No one was a starving hawk following us through the store and it didn't feel like I was walking through a dimly lit crypt of closeout sofas from 10 years ago. It was the best experience of ALL the furniture stores in town. I fell in love with a ton of their pieces, something that really didn't happen at the other places. I wanted to buy the front showroom despite the fact that we don't have that kind of space. 😅 The price tags at Ashley were lower -even before holiday discounts and our saleslady (blonde and from the area- I'm terrible with names) was amazing. Take time to listen and understand the warranty. Our friends already plan to go to our saleslady. Bring a tape measure and know how much room you are working with. It made the hunt a lot less painful. Touch and grab pillows, check if you can remove covers, and notice the quality of stitches and padding (especially on the arms - you'll find that many are inadequate in all stores). I came in wanting a big fluffy sectional and came out with a leather sofa with a bunch of bells and whistles - hello power recliner and lumbar support that rivals my bed. We could buy 4 lovesac sectionals with what we paid for our couch. It took sitting in it ONCE and I immediately knew I had changed to the dark side (truly, this couch is the orthopedic shoe of couches and it beats aesthetics by far. - I still hate recliner sofas, but this is the exception) P.s. the delivery service was worth it. They were kind, clean, and quick 😂

Rachel was absolutely amazing!! Will 100% be back to buy furniture from her! Highly recommend

Rachel made my first ever furniture purchase memorable and easy! I went into the store not sure if I was going to be able to find something I like in my budget with my not so great credit but not only did I leave with sofa I love but also got a amazing deal on a bed set! The customer service was absolutely wonderful and my day was made shopping at this store❣️

Very responsive!

Becky was a pleasure to work with!

Me and my wife came into the store today and they treated us amazing!! Greg was amazing sales men and got us the couches we needed!!! Thank you again we will 💯 be back !!!😀

Very helpful and quick to find a solution to any questions I had for why I came by.

Becky was very hospitable and professional. Made me and my wife feel right at home. Absolutely no doubt where we will come for future appliances for the house!

We love working with Rachel and highly recommend going to her for your home needs! She always helps us find what our family needs! She has helped us find our couch and now our table. We definitely plan to come back for our other upgrades because she really does make the process way easier and is super helpful!

Rachel was absolutely amazing in helping us find what we wanted for our house!!

I have had the best experience in a furniture store ever! Rachel, not only got what we wanted but at a great price as well! This purchase is for my son and granddaughter, but Rachel has got me next on the list for refurnishing our living room and master bedroom! Top notch service period!!

Becky was not only professional but she found us a great deal on bar stools. She is a fabulous, kind, person .

A Big shout out to Becky Milligan and the awesome staff at Ashley store in Jacksonville, NC. They treated us like family for sure. I recommend you stop by and say HELLO!!! Thank you Becky first for showing and sharing the Love of Jesus Chist with us and for helping us find exactly what we needed. Y Foster

Our sales associate Becky was very friendly, helpful, and understanding of what we were looking to purchase.

We recently moved to Jacksonville NC and were having the toughest time furniture shopping. Our last stop was Ashley’s furniture where we met Becky our savior. All jokes aside she was amazing and not only got us a great deal but was able to contain our excited 6 year old. If you’re furniture shopping in the Jacksonville area and want great service with great quality it’s here! Ask for Becky and thank me later!

Great selection. Nice staff.

Becky was wonderful and very helpful with everything, as well as patient with us as we were wrangling our kids around the store. Love all of our Ashley furniture! Definitely recommend working shopping here and with her!

Becky was so sweet and so knowledgeable about what I was looking for and did her best to find me the right living room furniture at the best price! I will be a repeat customer for her in the future!!

Products may not be worth the products... that being said, I'm absolutely in love with my bed frame. These guys are VERY good at sales.

I couldn’t be happier with my experience at Ashley Furniture, it was so easy to find the perfect couch thanks to the wide selection and incredible customer service! Becky went above and beyond to listen to exactly what it was we were looking for and help make the process of purchasing our couch as easy and pleasant as possible. I’ll definitely be going back to Ashley Furniture to see Becky for any of my future furniture purchases!

Had a great experience at Ashley Furniture today. We worked with Tony, who was very knowledgeable and patient. We walked in not really knowing what we wanted, and Tony helped us narrow down our options based on our needs. I am very indecisive, so I appreciated his patience! We were able to find the perfect couch, and we’ll definitely be working with him on our next purchase! Thank you, Tony!

Great experience. Becky at the Jacksonville store was extremely knowledgeable and helpful. I will seek her out for my future purchases.

So grateful that we went to Ashley furniture store (Jacksonville) to get our furniture for our new home. (Moved here a day ago) Firstly, the furniture is so beautiful and the prices are great but the best part was the service we received. We walked in and was welcomed with a very nice smile at the door. We only went there for a couch… I just said what I needed which was a couch with pet friendly material and the lady at the door took us right to it. Very long story short we ended up buying our reclining couch, dining table and chairs, tv stand and a ‘fake fireplace’ place there too at an amazing price. Right in time for Memorial Day sale too. All I can say is, if service is so great why go anywhere else. We also received the most perfect welcome gifts that is traditional to them… a Cross that we happily received and with tears in my eyes. God always works out everything for our good. I love this town already. Thank you Beckey. God bless you. Oh ya, and I couldn’t stop saying “thank you so much” because it’s exactly what we wanted and so much more and Becky just made it even more amazing and everyone else too. 🙏

We have been searching online for a sectional couch for a while and set out today to several stores to get a better idea as to what we were looking for in terms of material, size and shape. We hadn’t necessarily intended on purchasing anything today. We finished out furniture store tour at Ashley with a better picture of what we wanted for the space we were filling. We were greeted by a swell gentleman, Mr. Ron P. Of course we gave him a rundown of what we wanted and he pointed us in the direction of our perfect couch. What we were searching for to the T. His knowledge of the stores inventory and sense for what we needed truly exceeded our expectations. He helped us find our perfect couch for a great price. The entire customer service department was very friendly and helpful! We will certainly be going back for future furniture needs. Thanks again Ron.

My husband and I went furniture shopping at Ashley Furniture two weeks ago and found our dream couch ❤️ we were instantly greeted by the friendly salesman Alan who helped us throughout our time shopping. Alan made us feel right at home and gave us time to think/make our decision without being pushy. He made sure to inform us of all the sales and cut us a great deal 😊 After purchasing our couch, Alan informed us it would be 3-6 weeks until it would arrive, but it came in 2! We are so so grateful for Alan and Ashley Furniture ❤️

Becky was awesome. we came in looking for 2 bedrooms and living room furniture. she was very knowledgeable about all the furniture, spending almost 3 hrs with us. she was witty and understandable of all our ideas. we would highly recommend Becky to everyone.

I came in the other day just browsing for a couch and Becky helped me out. I had specific requirements I was looking for, and she brought me straight to the ones that would work for me and my space. Without being pushy, she was incredibly helpful and so sweet and helped me find my dream couch. I came back today and made it official and bought my couch (with Becky's help again). I've been to other places to look around and not one other salesperson made me feel as comfortable as her. Becky is a true gem 💗

Becky was awesome! She made our experience the easiest and most enjoyable one we’ve ever had.

Becky was very helpful and professional. Definitely deserving of 5 stars.

We were looking for a simple bookcase and ended up getting a really cool bed demo by Becky Milligan, a store associate there. She was very nice and had amazing energy and made the whole experience amazing for me and my significant other. Will be back again :)

Great experience while browsing and shopping for a new bed. Becky was awesome and patient throughout my visit. Would definitely shop again!

Becky was amazing!! She knows her business and was extremely helpful and friendly with us. We will definitely be coming back to Ashley and working with her again

The sales women was very polite and knowledgeable. She took care of all our needs.

Such wonderful staff and selection. Becky was extremely sweet and helpful. 10/10 recommend.

Becky Milligan was such a pleasure and so helpful with getting us the bed set we wanted. Will definitely be going to her for our future furniture needs!

Becky was great! She was attentive and flexible when we changed our minds several times during our time there. If you’re interested in no pressure but highly attentive sales, see her!

Becky was very helpful and patient . She answered every question we had & made everything easier!

Becky did an amazing job helping us choose our bed! She was very patient with our decision making and encouraged us to make the right choice we were comfortable with and would serve us well for the future. Becky was genuine, knowledgeable, had good communication and gave us personal attention during the whole process. Highly recommend!!

My experience at the Ashley Home Center in Jacksonville NC was awesome!!! I was calmly greeted by Greg Gibson, and soon found out why he has been there so many years. I felt totally relaxed and at ease as I wandered the beautiful store. I settled on a few pieces of furniture and Greg happily gave me a great price. He was very knowledgeable and explained everything well. I most definitely will be back and for sure ask for “Coach Greg” thank you Ashley for having professional employees as well as a beautiful store.

The whole Ashley team at the Jacksonville NC were the BEST representatives my wife and I have dealt with. We have been looking for furniture for over 2 months and have been to 8 other stores. Greg Gibson was and I the best, knowable, and honest person I have met during our search. Thank you

My husband and I went here today to scope out mattresses and furniture. There are less of their cheaper items here which was unfortunate but the employees were wonderful at helping us find options and deals. And while they are a nicer home store, everything looks well worth the price.

Rachel was a blessing in our bed seeking experience; she had informed us that we had arrived at the perfect time as certain beds had been marked down just the day before for some tremendous deals on mattresses AND adjustable bases!! My Fiancé and I ended up going with the Serra Arctic Hybrid Medium Mattress WITH the adjustable base for the markdown price of $1999.99, when the previous price was $5,499.99! Rachel also gave us an amazing deal on a bedroom furniture set, cut our delivery fee(for our mattress) in half, and marked down 4 Large Pictures in addition for us to take home same day! Our Bed arrived the next day, 2 hours early! Within the bedroom set we got; the bed has under bed storage, as was compatible with our mattress and adjustable base, 2, two drawer night stands, a large dresser with Vanity Mirror, and a 5 drawer chest o’ drawers! We are however awaiting the arrival of our bedroom furniture set, but it’s definitely worth the wait with all the savings we acquired upon our visit! My Fiancé went with their 48 month financing option, as it is interest fee, with NO penalty to pay it off early if you choose to do so, in addition to that option, we also got another $300 Off our entire purchase! All in all we got an amazing mattress, an adjustable base, a waterproof mattress cover, two 2 drawer night stands, a large dresser and mirror, a 5 drawer chest o’ drawers, an all inclusive furniture care kit, with fabric refresher, spot cleaner and leather cleaner, as well as 4 large pictures, for less than $120/month!! I would highly recommend Ashley Furniture and HomeStore to anyone and everyone, especially if you’re planning on working with Rachel to better and further the seemingly ever so painful and grueling task of buying furniture, as she made our experience a much better and delightful experience than we ever could’ve imagined, let alone asked for!! Thank you Ashley, but more importantly Thank you Rachel for all you Insight, Advice and Knowledge that you provided and brought to the table to allow My Fiancé and I the wonderful experience we had with you!! We look forward to working with you again soon! ~River & Olivia

Rachel was a blessing in our bed seeking experience; she had informed us that we had arrived at the perfect time as certain beds had been marked down just the day before for some tremendous deals on mattresses AND adjustable bases!! My Fiancé and I ended up going with the Serra Arctic Hybrid Medium Mattress WITH the adjustable base for the markdown price of $1999.99, when the previous price was $5,499.99! Rachel also gave us an amazing deal on a bedroom furniture set, cut our delivery fee(for our mattress) in half, and marked down 4 Large Pictures in addition for us to take home same day! Our Bed arrived the next day, 2 hours early! Within the bedroom set we got; the bed has under bed storage, as was compatible with our mattress and adjustable base, 2, two drawer night stands, a large dresser with Vanity Mirror, and a 5 drawer chest o' drawers! We are however awaiting the arrival of our bedroom furniture set, but it's definitely worth the wait with all the savings we acquired upon our visit! My Fiancé went with their 48 month financing option, as it is interest fee, with NO penalty to pay it off early if you choose to do so, in addition to that option, we also got another $300 Off our entire purchase! All in all we got an amazing mattress, an adjustable base, a waterproof mattress cover, two 2 drawer night stands, a large dresser and mirror, a 5 drawer chest o' drawers, an all inclusive furniture care kit, with fabric refresher, spot cleaner and leather cleaner, as well as 4 large pictures, for less than $120/month!! I would highly recommend Ashley Furniture and HomeStore to anyone and everyone, especially if you're planning on working with Rachel to better and further the seemingly ever so painful and grueling task of buying furniture, as she made our experience a much better and delightful experience than we ever could've imagined, let alone asked for!! Thank you Ashley, but more importantly Thank you Rachel for all you Insight, Advice and Knowledge that you provided and brought to the table to allow My Fiancé and I the wonderful experience we had with you!! We look forward to working with you again soon!~River & Olivia

I worked with Angie, and she was wonderful! So knowledgeable and really helped me find the perfect selection based on my needs and budget. Also not to mention how patient and responsive she was as it took me a couple months to move forward with the purchase. I’m so appreciative of her and her time and assistance!

I walked in to the home store with no intention of finding anything I would want to purchase. After a walk a round I ended up really loving some of the options on the floor. The staff was amazing! Greg, Renita and the other ladies at the desk were a pleasure to work with. They took time to answer all of my questions, they we’re flexible, understanding of the military family dynamic and helped to get me the best pricing they could. I felt no pressure to buy and walked away feeling good about my purchase and experience. I would highly recommend this store for your home furnishing purchases. All the staff was kind and accommodating.

Becky was so sweet & helpful! 💗

Becky was amazing. She introduced herself, when I arrived at the store, and then let me wander, without hovering or being pushy. She was very knowledgeable, and made shopping for furniture, a breeze. Thank you Becky!

Greg Gibson was very personable and best customer service! Thank you so much I appreciate everything!

Had a wonderful experience! Love Ashley furniture and deals. The salesman Mark was very attentive and accommodating, and helped us through the whole process of buying a new couch. We will definitely be back and hope to buy a chair from him!

Greg Gibson is awesome. Always takes care of us when we need furniture.

Customer service here was phenomenal. When you arrive ask for Becky. She did an amazing job helping my wife and I find a new bedroom set. She was friendly, knowledgeable, and was not pushy at when it came to making a decision. Highly recommend this place.

Mark was very courteous and was a great help.

Awesome furniture and the salesman who helped us was really friendly.

literally has the same exact sets as just about every other furniture store in Jacksonville except hundreds more and the staff was pushy and wouldn't leave us alone to look around even after telling them multiple times we just wanted to look

Awesome experience with Mr. Gibson! Very professional and respectful of what our family needed and was looking for. He followed up with us but allowed us plenty of space and time to reflect on what we were comfortable with. Definitely recommend visiting him!

I’d like to start off by saying I am a very understanding person. I understood when I bought my bedroom set there would be a few months of waiting. I ordered the Isanti bedroom set in JANUARY 2022. I was told I should receive it in May 2022. Fine. In June 2022 I received HALF of my order which consisted of two dressers. Better than nothing I guess. Here I am in almost February 2023 and I still don’t have my bed frame or nightstand. So in between June 2022 and now I’ve been told almost monthly, the rest of my furniture will be here next month. In December, I was told to call at the beginning of Jan. I gave them til today (the 31st), called them and I was told it’s now the end of FEBRUARY. I keep telling myself to wait it out because getting my money back and waiting for another set is a hassle but this is ridiculous. Don’t do business with the Ashley Furniture or any of them. Will shop local from now on.

Great customer service

Great experience ! Mrs. Becky greeted us as soon as we walked in and was willing to do whatever to help ! She was able to help us out so much and was nothing but friendly . We gained a couch and a new friend .

Ron Pollard was amazing! He greeted us the second we walked in the door and guided us through our shopping experience. His tact and finesse was the perfect balance of autonomy and guidance while we shopped. He answered all of our questions and took the time to explain things. He never pushed for a sale or any particular item, instead he took the time to learn what our taste was and what we were looking for. I look forward to working with him again the next time we buy from Ashley.

Mark was nice and easy to work with and made the buying process easy along with explaining the details of delivery.

My husband and I went in to Ashley today to buy a new bedroom set. Becky Milligan greeted us, offered help, and allowed us to browse the store while giving us space to discuss which sets we liked. Once we found the set we wanted Becky was great at giving us the different options (types of nightstands, headboards, and dressers) that were offered. She spent extra time to ensure we got the best deal possible. We also looked at some sectional couches. Becky was able to give us the dimensions and price for the sectionals we were interested in. Not only was Becky knowledgeable, she was also so sweet with our 3 year old daughter and ended our purchase with lollipops! Made the 3 years old day. Becky was great and we look forward to working with her again soon on our couch purchase! Definitely go in to Ashley Furniture and ask for Becky!

My husband and I had such an amazing experience! Becky was so knowledgeable and genuine when it came to helping us make our purchase. We went in there pretty nervous about making such a large purchase, and walked out feeling happy and comfortable with our decision. Becky, thank you so much for your patience and kindness. We truly appreciate you and your help. You deserve 10 stars!

wonderful experience! everyone was so friendly and they helped me pick the perfect couch!(:

We decided on a new piece of furniture and were helped by Becky! It was refreshing to work with her as she wasn’t pushy, and helped us make an informed choice in the furniture and financing. I can’t recommend her enough if you are looking for a pleasant, pressure free and honest purchase!

My husband and I worked with Becky this evening. She was super kind, helpful, and excited for us. Highly recommend visiting Becky at Ashley in Jacksonville NC!

Mark was very helpful and patient ! Would recommend him

Becky greeted us at the store and was wonderful in assisting us in our search for a mattress. She made the process easy and stress free with no pressure at all on us. She was very knowledgeable on current deals, financing, and was easily able to tell us the difference in the mattresses we were trying out. She even went above and beyond to find my fiancé the pillow style he wanted. Thank you for the great experience!!!

Becky made this experience so amazing! She was knowledgeable, friendly, and fun to be around. We weren’t sure what to expect when we went in, but she made us feel right at home! This was one of the best experiences we have ever had furniture shopping and it was all because of her. We instantly felt like family. All of our needs were met, questions were answered thoroughly, and we left completely satisfied with our experience. If you are in the market for furniture, you MUST go to see Becky at Ashley furniture. She goes above and beyond to make her customers feel special and taken care of!

Becky Milligan was very professional. She gave us time to look around and see what we liked and then she gave us information when we asked. The process was fast and enjoyable.

We are so thankful for Becky @ the Jacksonville NC store, we visited the store looking for a new bed, and she took her time, answered all our questions and then went above and beyond to help us because of some personal things going on. Becky M was amazing and I would recommend her to anyone looking for new furniture.

Rebecca was wonderful and so helpful! She gave us all our options and let us decide and wasn’t pushy like some sales people can be. Would highly recommend working with her!

Amazing customer service not pushy like others have been and very informative!

The salesman was very professional, polite, and knowledgeable about his job and the furniture.

Mark was an outstanding salesman. Not only was he very knowledgeable, but also had patience with us as we sat on every couch in store to find our desired set. We were able to make a great deal. Give that man a raise, even if he's a redskin fan, lol. Go boston. Thank you Ashley furniture store. We will ensure to pass the blessings on by blessing another family with our current set, as the blessings role in for us. Thank you Lord for this wonderful furniture, amen. Standing by for delivery.

My husband and I Had a wonderful experience shopping for our new sectional with the help of Becky Milligan! She was very professional very sweet and kind to us and made our shopping experience an amazing one! Thank you Becky for all of your help! We love our new sectional!

Becky provided wonderful service today. She was able to answer all questions and put zero pressure on us to purchase today. Highly recommend Ashley furniture and ask for Becky!!!!

I accompanied my friend to help her pick some furniture with Tony Edging at Ashley Furniture. He was very friendly and easy for her to work with. The whole process was simple and Nancy Schoof in customer service was very nice checking her out and explaining the care products. A few days after I wanted to purchase a few matching chairs as a housewarming gift and Tony was off so over the phone Nancy helped me place this order and was just so sweet to work with on this. I spoke with her several times on the phone and she was always so pleasant and helpful. We picked up the the chairs and found my friend no longer wanted these. I called the store to find my options at this point to be able to return these and Nancy apologized saying there was a 20% restocking fee and she felt bad because she knew we had driven 45min to get them and had put them together. Better than a no return policy so we were fine with doing this. Soon after I got a call back from Nancy. She had gone to her manager on her own and explained what had happened. The store manager Bobby Kitko remembered us from picking up the day before and said they would resell them on the floor and to not charge us the restocking fee. I feel this all went beyond normal customer service and was such a heart touching moment when Nancy went out of her way for us. Everyone in the store is just so pleasant to deal with and the store manager even gave me a hug when I went to thank him for being so kind. Would highly recommend doing business at this Ashley Home Store in Jacksonville, NC! Well done all around!

I highly recommend going and asking for Rachel. She knows exactly how to get you started and also can help with decisions you can’t make. 10/10. Thank you Rachel for the hard work you put in and helping us get our house with furniture we will love !

I accompanied my friend to help her pick some furniture with Tony Edging at Ashley Furniture. He was very friendly and easy for her to work with. The whole process was simple and Nancy Schoof in customer service was very nice checking her out and explaining the care products. A few days after I wanted to purchase a few matching chairs as a housewarming gift and Tony was off so over the phone Nancy helped me place this order and was just so sweet to work with on this. I spoke with her several times on the phone and she was always so pleasant and helpful. We picked up the the chairs and found my friend no longer wanted these. I called the store to find my options at this point to be able to return these and Nancy apologized saying there was a 20% restocking fee and she felt bad because she knew we had driven 45min to get them and had put them together. Better than a no return policy so we were fine with doing this. Soon after I got a call back from Nancy. She had gone to her manager on her own and explained what had happened. The store manager Bobby Kitko remembered us from picking up the day before and said they would resell them on the floor and to not charge us the restocking fee.I feel this all went beyond normal customer service and was such a heart touching moment when Nancy went out of her way for us. Everyone in the store is just so pleasant to deal with and the store manager even gave me a hug when I went to thank him for being so kind.Would highly recommend doing business at this Ashley Home Store in Jacksonville, NC! Well done all around!

Sarah was so helpful and accommodating when we were picking out our sectional! We were so impressed by the service and her knowledge! We definitely recommend working with her and Ashley furniture! We can't wait to get our sectional this week.

My husband and I had a great experience at Ashley furniture store. Becky Milligan helped us out right away and showed us around the store. Her patience, attentiveness, and easy going demeanor helped us choose the right furniture and mattress for our new home/family. She made shopping fun with her sense of humor and making sure we got everything we wanted. We will definitely look for her for any future purchases.

There were lots of different things in the shop. Ashley was very friendly, she came right up to me and started a conversation, I will definitely be going back again.

Mark did an outstanding job today representing Ashley Furniture! He is very knowledgeable, was helpful throughout our experience and purchase. I highly recommend Ashley Furniture of Jacksonville and encourage you to ask for “Mark!”

Fantastic customer service!

Angie was absolutely amazing with assisting me in my numerous trips to find the perfect couch. The staff was friendly and knew who and what I was coming in for. Every purchase I have made from Ashley's has been quality furniture and the one time I had an issue, service came right out snd took care of it. I highly recommend you make your next purchase with Angie she's the bomb!

Rachel is the most honest, helpful, knowledgeable representative from Ashley of Jacksonville. She goes above and beyond to HELP you - not “sale to” you. I’m so thankful to have met her!!

Rachel is phenomenal, she made the whole purchasing experience easy, Rachel is very knowledgeable in all the furniture in the store. I highly recommend her. Thank you so much.

I recieved great service on my purchase. I will definitely be back fo future buys.

BEST SERVICE EVER!!! Anyone who goes in to this store ask for Rachel she is the best!!!

Ricky at the Jacksonville location was great to work with! We’d definitely do business with him again!

Alan was amazing. Patient with us as we searched for couches. Didn't pressure us at all and was willing to help when we needed him.

Becky was helpful with our bed frame purchase. Answered all of our questions, but didn't smother us.

I had one of the best experiences with Rachel. I dread furniture shopping and she made it a very easy and pain free process. Thank you for the experience..and beautiful new furniture!

Becky was super nice and honest. She took her time showing us what we wanted and did not rush us at all. The store had a great selection and we were able to find exactly what we needed.

Alan helped me with furniture for our guest room. He was fantastic. Very knowledgeable and efficient! I will be coming to him in the future. Also the receptionist were super friendly!

My husband and I visited the Ashley furniture home store in Jacksonville. Before we walked into the store, we had agreed on a spending limit for the items that we wanted. Rachel greeted us and wasn’t that typical pushy sales associate. Rachel told us where to find dining tables and living room sets. After looking around, we sat down with Rachel and discussed different options. Rachel was incredibly helpful and gave us big savings. It’s not easy shopping in this financial climate that we’re in. We let her know that we were visiting Furniture Fair to see what they had. It was very disappointing to view the merchandise at Furniture Fair. It was almost as if that was where furniture went to die. So, we returned to Ashley and we chose a huge sectional, a dining table with six chairs, and the matching hutch. Rachel listened and understood what we were wanting for our home. Even though it was a sales floor, we felt relaxed and not pressured into a decision. Very happy and we’re new customers for life.

Mark is a outstanding salesman.

Becky Godley-Milligan was extremely knowledgeable and very helpful in our pursuit of items for our new home. She took the time to use our names and get to know the styles we like. She measured and made suggestions for the loveseat and bedroom set that we purchased. Becky also spent the time showing us different mattresses and explaining them all to us before we bought what we needed. I highly recommend Becky as Ashley’s premier sales associate with a personal touch!

Rachel, the store manager, was awesome. She was patient, kind, helpful, and very funny. I had a hard time making a final decision and she worked diligently with me.

Rachel is very personable. I had just experienced a tragic loss and she went above and beyond the responsibility of a salesperson in helping me. I truly, truly thank her for her thoughtfulness.

Excellent personal service. We will recommend you and will return for any furniture needs.

Becky was wonderful!! We visited Ashely knowing we wanted a new couch and set on not making any final decisions same day. However, Becky was wonderful and very helpful. There was no pressure but lots of genuine connection and understanding. We bought a new sectional because of Becky's support and guidance- she met us where we were at and did not push any further. Loved this experience and am so beyond excited to have our sectional in our home! Us and our pup are going to love it.

Mark was great and very knowledgeable!

We were desperate to find what we wanted after going to a lot of stores and then we ran into Becky. She was friendly, knowledgeable, and didn’t stop until we found what we wanted at the right price. Even after the sale she was very helpful in getting us the furniture delivered quicker than we thought it was possible. It’s one reason we love to go to Ashley‘s

I had a wonderful experience because someone wonderful helped me! Becky Milligan was so kind and helped me with every issues i had for my couch! She helped me find the perfect fit for me!

Mrs Becky and Mr Ricky were awesome! Extremely helpful, knowledgeable and kind. Made buying new furniture a breeze and super stress free. 10/10 would recommend !

My family and I, were just window shopping for the perfect couch, for our living room. I wasn’t expecting to get something today but, we did! Everyone was so nice and helpful! Becky helped my family, pick a couch that’s within our price range, and match with our other couch. Luckily, WE DID! We are very excited for our couch to arrive!

Very nice employee/helpful. We told her what we needed and she found us a good savings of $600 off.

A special thank you to Becky Milligan for helping us find artwork for our new home. She went above and beyond in helping us and was the perfect combination between assisting and not being pushy. I highly recommend Becky to assist you with your home furnishings.

Mark was very professional. He worked hard to get us the best deal possible. So grateful to have met him.

I bought a new Iiving room set for myself as a birthday gift. We had some issues with the delivery & set up. It took about 3 weeks when all was said and done. I worked with Rachel for both the sale and the following troubles. We were able to text back and forth (instead of me going into the store several times and I *hate* talking on the phone so this was really convenient for me) she also went out of her way to compensate me for all the troubles. My family and I are happy with the new purchases when all is said and done!

Becky was so helpful and patient with us!!! She actually made a dreadful task enjoyable!! She was so so sweet and adorable!! HIGHLY RECOMMEND!!

Ms. Becky & Sarah were a great team! They made sure to walk through different sofa options & other price points! Their kindness was above and beyond which is exactly what they went to for us. We’ll 100% be back at this location for any furniture needs in the future because of them! Thank you so much!!!

If I could give Mark a 10, I would. Professional, courteous and delivered on his word. I would definitely recommend Mark and will be going to see him for future purchases! Thank you.

Very poor customer service. No one seems to communicate!Told one thing by one person, and no follow up. Next call, someone else, same run around. Bought furniture in Nov. of 2021Finally received in Aug. 2022.So many excuses I lost track. I've dealt with Ashley at different places and NEVER had this many issues. Promised a small refund for being "so patient ". Still waiting. One store can truly ruin a companies reputation!

He was able to do everything we asked of him!!!

Very helpful and kind to me and my wife.

My best experience ever in the purchase of furniture. All because of Ricky Venanzi. His genuineness, patience, knowledge, and guidance, during the whole purchasing process, was profound. I will forever be grateful to him for such a wonderful, rewarding experience. Thank you Ricky!

My experience at this shop was amazing. Me and my wife went into the store and we were greeted by Becky she was very friendly and helpful. Her humor was amazing she had me and my wife cracking up the entire time we were there. She showed us a lot of cool couches with different things, but we found this Turbulance couch and we love it!

Mark Was the best ,extremely helpful and was a pleasure to shop with !!!

Mark made our purchase experience seamless. He answered all of our questions with a smile!

Rachel is amazing the only person I will see at The store!! She needs to run the store she’s amazing!! Goes above and beyond!! She’s the best!! The store should be called Rachel’s store!! Great service, friendly, she cares, she wants you to love your purchase and she wants you to enjoy it!! Cheri

We worked with Becky and she was great. Her patience, knowledge, and high level of customer service was much appreciated.

Mr. Ricky is amazing and has the best customer service! I was so glad to be helped by him!

Rachel was the perfect person to help us with our decision. She walked us through all the options and answered all of our questions, with a smile on her face until the very last step of our purchase. She even helped us carrying our 2 end tables to the car. We're Ashley furniture store returning customers and we'll definitely be coming back for future purchases.

Becky went above and beyond to make my furniture shopping experience awesome. I left the store knowing that I purchased the furniture I wanted and that I got a great deal. Highly recommend!

Becky Milligan was awesome. I came in to look at couches but found out they couldn’t deliver to the Charlotte location. Ms. Becky still took her time with me, answered all my questions even though she knew I wouldn’t be buying through her. It is obvious she has the customers best interest at heart. Wish I could have used her!!

Becky was absolutely awesome. She did not pressure us when we came in the door but simply offered her assistance to help us find what we were looking for. We went in expecting to purchase two night stands and ended up purchasing an entire bedroom set instead. I purchased my current bedroom set 30 yrs ago and it was time for a change. So glad for her help, sense of humor, and genuine kindness.

Sharon was awesome

I purchased a bunch of furniture and were very impressed with their service. Mark was extremely friendly, helpful, and not pushy at all.

I’m going to give the thanks to Mrs. Becky thank you for everything we enjoyed buying at the store with you

Becky was absolutely amazing! She did a wonderful job at giving us the best price for our awesome sectional!!!

Becky was so very helpful and not at all pushy, she was so patient with us on both occasions we were there. She has the most positive attitude and friendly manner. I will highly recommend her to friends. She went out of her way to accommodate our needs and we are so grateful we chose her to help us!!!!She is the BEST 👏👏

We had such a positive experience purchasing a new bedroom furniture set at Ashley this week. Becky M was an absolute joy to work with! She gave us time to browse on our own but was nearby when we had questions and is super knowledgable! Once we found our favorite she was on top of every detail and she happily answered the many questions I had. Definitely recommend this store and Becky to everyone!

Becky Milligan, you rock and you’re awesome! Thank you for taking the time to help us! We will surely come back and will definitely look for you again.

3 stars is Fair! The product itself is nice if it doesn’t come damaged. But customer service is a joke. You have to plead and beg the sale associate to get you status on where your stuff is at and you get told a whole different story when it doesn’t make it on the day of delivery. Very disappointed! It’s unfortunate that they are the only decent furniture store in town but I learnt my lesson, I will go wherever I have to for my future purchases. Zero follow up and throughs. Get paid for the sale and abandon your client is how this place functions. Happy Shopping! You might be lucky to not have the sales rep I dealt with.

I placed an order over a month ago for a coffee table and two side tables . I was verbally told as well as it is on the paperwork that my order would arrive in 2-4 weeks . We are now over the time period for my furniture to come in . I have called many times and I am getting the same story over and over again. I am being told my items are sitting in the warehouse and should arrive to the store at the end of the week . This has been going on for three weeks now . I do not recommend this store to anyone . They lie to the consumers and the last lady I spoke to on the phone was beyond unprofessional. She had a very unprofessional tone and then proceeded to hang the phone up on me . Buyer beware do not shop here .

This store has done everything in the world and more to making my experience exceptional. I am very pleased with their service and care. Thank you for working so hard and bending over backwards even when things were beyond your control. I'm calling out the folks worthy of recognition, whether it was their time or careful consideration of working with us, they made our experience great: Bobby, Brendan, Tony, Renita, Nancy and a few others but truth be told, I'm bad with names. Our sales rep was Tony, I would recommend seeing him. We kept him on his toes and he had to use white out about 100 times because we kept modifying and adding to our order. 😀

Becky M was nothing short than amazing. She was patient with my indecisiveness and guided me in every step of the way! Not to mention giving the best deal, Highly recommend. Ask for her at the front!!

Outstanding service 👏

Rachel was GREAT. Her Sprit was in high mold. She listens to her customers and gives them customers prices. The way things are in this world today, that is very important. Thanks Rachel I will shop at Ashley again. Ron Coston 👍🙏🇺🇸⚘

Becky was amazing and very helpful. I would recommend her services in the future

Rachel has been assisting me with my purchases for over 10 years. I'm always pleased with my experiences.

Rachel is amazing! Very patient:)

Rachel provided exceptional service! She knew the furniture very well and was very patient with us and all the changes we made. She provided a lot of helpful advice and made sure we were happy with our purchase.

Mark was very helpful in our purchase of new living furniture. Thanks for your kindness

My wife, daughter and I went in to look at a zero gravity couch and met Greg. He was a great salesman! He wasn't pushy at all, let us look and checked in at the perfect times. Once we found our perfect piece he worked with us on pricing with the sales event going on and delivery. Greg was very upfront about everything, from the deliver times and color options effecting those timings of inventory. He helped us decide which deliver option was best for our needs. We were very impressed with Greg and his professionalism that we are HIS customers for life! We live over an hour away and will make the drive to see him in Jacksonville next time we have another furniture need. Thank you Greg for being such a wonderful partner to us!

Our experience here was amazing thanks to Susan Venanzi! She was super helpful and transparent with us. Made our purchase easy and stress free. Such a lovely person in general ♥️ Ashley’s has great prices for top quality furniture. We do not regret purchasing from here!

The store has some really great reclining options. Some of the couches have hidden comartments for gummy bears, beef jerky, and chilled liquor. Each time we visited we were greeted by an employee. Rachel was very enthusiastic and attentive. I reckon we got a good price for the furniture we decided to purchase.

Rachel is AMAZING!!! She has helped us furnish two houses and she's really understands the "vision" I'm going for when decorating. She's our go-to girl from now on!

Becky was so helpful and very knowledgeable. We will definitely be purchasing our furniture from her again!

Angie was an excellent salesperson. She showed us a variety of choose, and work with us to get the best deal.

I can’t stress this enough, DO NOT BUY FROM HERE. Not this store, but Ashley in general. Bought some furniture for our house months ago. Had a variety of issues (improper cut sizes, terrible service, sending us wrong replacement sizes, sending stuff to our apartment, etc). Whatever, it happens and we made it work. Ordered a bunk bed over HALF A YEAR AGO. Seriously, I forgot I ordered it multiple times. Bed finally arrives, once again to our apartment instead of our delivery address, so now it’s my responsibility to transport it an hour away. Delivery would have probably been quicker if Ashley didn’t outsource their production to Vietnam. Start putting together furniture and the screws aren’t in labeled bags so I have to figure out which ones go where. Nbd, but frustrating. Multiple parts, including the weight-bearing ladder, had holes bore too small so as I added screws the cheap wood splintered. Great. The support boards are cheap and unfinished so when you make the bed splinters get stuck in everything. Finally finished and went to remove the “MADE IN VIETNAM” stickers but the stickers are super cheap and rip off in tiny pieces. Nbd except to get them off I have to leave scratches all over my new furniture. Honestly, if you are looking for good quality and quick pick up/delivery, check out The Basement. It’s a local antique shop that refinishes beautiful and affordable pieces of furniture. Honorable mention to our floor rep, Angie, who legitimately was very helpful and communicative during the whole process.

Worked With Tony spent a lot of time Working w us and he was very Knowledgeable about Store products Not pushy And Helped Us find the right Furniture We Wanted

Such a great place to buy furniture! Rebecca was awesome & helped me out so much with finding the perfect couch! I will definitely be back to see her for more! Highly recommend seeing her & coming into this store!!!

They don't honor the warranty it's a joke and they make empty promises and what they could fulfill. Furniture never holds up especially with a family with kids. Don't get Ashley's anywhere period.

Was looking for a chair and a half, didn’t have to roam long before Rachel came to help. She was quick with the paperwork and even managed to help me score the perfect console table which was on sale. Fast and easy transaction without excess superficial interaction. Thank you!

The shopping experience was great! I was helped by Becky who was incredibly helpful and very sweet. She let me move pillows and ottomans around the store to find the combo of living room seating that was perfect for me: how firm or soft I like the cushions, how I want the fabric to feel, everything! The only reason I only gave 4 stars is because I spent a little more than I was hoping to, and it is going to take a couple of months to get delivered.

All I can say is Becky is AMAZING! She has helped us multiple times picking out furniture for our house and most recently she helped us with a mattress and adjustable base. Not only does she listen to what you want but she asks questions to find out what’s most important to you. She is so honest and does not just want you to make a purchase you aren’t completely happy with which is a breath of fresh air. It has taken us a year of going back and fourth on a mattress and upgrading to a king bed. Each time she was helpful and her patience with us really helped us get exactly what we wanted. Also if you have kids Becky’s is not only patient but she interacts with them too! My boys felt so special, she has a perfect touch of making them feel like they are included in the process. Seriously love her and have already gone back to her several times and will continue to only work with her in the future!

Rachel was amazing. She is one of those people when you meet her its like you have known her your whole life . She was very helpful.

Wonderful experience at Ashley Furniture Store in Jacksonville. Mrs. Becky Milligan took her time to explain the difference between the mattresses and the adjustable features. We went in just to try which mattress would work best for us at a reasonable cost, but when Mrs. Becky got to us and learned us as people she gained our trust. She was not trying to make commission on another purpose, she really enjoyed explaining the wonderful and not so good features of a mattress. We felt comfortable with her and she was not pushy. Mrs. Becky took the time to learn our children names. She is a true Product Specialist. Even Mrs. Nancy, the Financial Processor, was down to earth and made us feel comfortable. If you are looking for any furniture and want to have a great experience with honesty and not pushy Sales Representative, please go see Mrs. Becky at Ashley Furniture in Jacksonville, NC. God bless you Mrs. Becky and the team at Ashley Furniture

Mark was great! I really appreciate and respect his honesty when it came to availability of the items I was interested in he was very helpful, patient and professional all while setting realistic expectations and offering options for alternatives. Thank you!

Becky helped me find my perfect couch. She was so helpful and so patient! I had a hard time deciding on a couch and so she took the time to know me and was able to match my personality to the perfect couch. Thanks Becky I love it!

Becky was absolutely amazing when it came to picking out new furniture. Knowledgeable, personable, fun and so much more along with the staff who helped up at the front counter. I will be recommending her over and over and over and couldn’t imagine shopping anywhere else! 5star experience! Edit: It was a five star experience that turned into no stars. My furniture was delivered damaged not once but twice. Reaching anyone by phone was almost impossible including Becky. The delivery men were beyond rude and one even walked out in the middle of our conversation when I was explaining that I was told to take pictures of damages and to keep the furniture until a replacement was brought (they took it and didn’t let me take pictures). Moral of the story, they take your money and after your card is swiped they no longer care and you end up waiting hours on the phone getting transferred endlessly and you’re just another sale under their belt. Definitely will never recommend or shop here again.

Becky your customer service was AMAZING. Thank You for making my feel comfortable and not pressured. Thank you for price checking. Thank you for being kind to my grandson. Thank You, Thank You for helping me find my Furniture. #SatisfiedandHappy

Have had such great service with this store. Started with Rachel who I placed the order for all my tables with. She has kept me up to date on when they would be in! They were on order. To Mrs Nancy who was so great this afternoon when I was trying to find out my delivery window! It is refreshing to come across 1 let alone 2 employees with such amazing customer service!!! Thank you both

Becky went above and beyond to assist us in purchasing the perfect mattress and bedroom furniture, while walking us through financing! The entire process was so easy and stress free because of her excellent guidance. She is the perfect example of great customer service and an overall great human being. My husband and I are so grateful to have worked with her and will definitely be reaching back out to her for further purchases! Thank you again, Becky! :)

Becky was friendly and professional and really knows her stuff. We are so pleased with the service and selection available at the Jacksonville Ashley store!

Becky was amazing. She helped us pick out the perfect sectional and got the best price. Thank you so much Becky!

Becky was very helpful and great to work with! She answered all of our questions and we will be going back to work with her again!

If you find yourself at Ashley's do your best to try to work with Becky. Made the experience fun and enjoyable. Really works with you to find what fits your needs. 10/10 recommend her

Came in to look for once thing, ended up getting all our essentials that we needed for our home. Becky was a joy to be around with and very helpful with how I wanted to decorate with spacing! I definitely recommend her to EVERYONE!

Mark was very knowledgeable and efficient helping us with our living room furniture purchase. He was very helpful in locating exactly what we were looking for.

Becky! Was so patient we us and She was very kind to us and answered all our questions. The best!!! Thank you.

Had a very good experience at Ashley but mostly because of the sales associate that helped me. Rachel. She kept up with me and answered all my questions I had in between purchase and waiting for the shipment. I was quoted 8-16 weeks and it really only took about 3-4. When I had a conflict with the delivery department she got everything figured out for me even though it was her day off. Will absolutely be working with her again if we decide to purchase more furniture.

She was very helpful since we wanted living room, kitchen and bedroom furniture. We needed it to go with the themes of each room and stay under budget.

We were shopping for mattresses, sectional, and dining table. We met Becky. She is amazing. She knew exactly what we wanted in the mattresses. Unfortunately the table we wanted was discontinued and we could not decide on the sofa but she showed us a patio set that we loved. Her service and ability to help and guide customers is over the top. She is now my go to person for all my furniture needs. Thank you Becky!!!

Not happy with them delivery very slowly just not a good place to shop and the furniture is not that good

We came in to get some furniture for our new home that was being built and that’s we met Rachel. Her up beat personality and great knowledge of the furniture catalog allowed us to pick enough pieces to furnish about 4 rooms in our home. She was honest, helpful and she didn’t just let us pick random stuff. She sat with us and went over our needs and wants and helped us made a very good sound decision. High recommend Rachel, RETAIN AND PROMOTE!

Thank you to Ms. Becky, she was really welcoming and she was able to help us find the right furniture without making us feel pressured of buying anything like other stores would. Can’t wait until we receive our new dining table.

Great service, friendly and quick delivery. Salesman, Mark, was a pleasure to work with.

Becky was AMAZING. We weren’t able to get the original sectional we wanted, but she found us something even better! Her customer service was phenomenal. She stood after her shift just to make sure we got exactly what we wanted! Definitely will be returning and personally will be asking for Becky!

Seriously guys BECKY !!!!! If anyone needs to buy furniture or mattresses or literally anything from Ashley's go to Becky, she made our expensive amazing! We went in there with no direction and she was able to give us all the answers and was completely truthful with us and made it so amazing. I can't describe how much fun we had working with her! I have never walked into a store and felt more happy then ever to leave with my purchases! We will be back again to work with Becky! She's a game changer!

Good selection. Well laid out to see entire collections. Associates were friendly, helpful and not pushy.

Rachel was super knowledgeable, friendly and helpful.

We have many items from Ashley furniture store in our home, so we know it’s decent furniture. Moving to NC, we have gone in on two occasions and both of these experiences were off putting and pressured, ultimately leading to us take our business elsewhere. I understand you have to make a sale. But on both occasions we were immediately approached by salespeople that continued to hover, not allow us to browse as we would like, and clearly wanted us to buy. We entered the store on our second experience saying we wanted to browse and the saleswoman immediately used crude humor telling us there’s no browsing here and continued to hover over us the entire time we were in the store. Overall, our experiences were over bearing, not allowing us as the customer to make our own decisions, and making unprofessional comments. Please allow your customers to shop and assist them as needed.

Becky Milligan was an amazing help! She was able to get us everything we were looking for within our budget.

Becky definitely shows she cares and is very adamant about making sure the customer is satisfied. When I go to Ashley I’ll aways ask for her to assist me.

Came in walked around and quickly found the perfect couch for us. Ricky was a great help and got us a great deal plus a free 4 year protection plan on the couch. Highly recommend

Very welcoming, professional, and pleasant interaction with Becky, one of the best experiences with a sales representative one could ask for. 10/10

Got the furniture I was needing reasonable price

We have not received our purchase yet, but Mrs Becky was amazing at helping us choose our purchase!! She was very transparent about everything I had questions about. I would definitely go see her again and recommend her!

My wife and I went in looking for a new mattress and Becky jumped right in and helped us. She found a couple different beds for us to test out and gave us all the benefits of each one. We finally found the one we wanted and we love it. Becky was so kind and knowledgeable , we loved our experience with her at Ashley’s today.

Megan was fantastic. Knowledgeable, non pushy and Experienced. Obvious she loves her job. A very pleasant experience.

Awesome

Mark was awesome. Very helpful through the whole purchase and with financing. Will be asking for him with our future furniture purchases.

First off, Ashley Furniture has very well constructed, quality furniture - which is well known and why myself and my significant other decided to visit the store in Jacksonville, NC on Western Blvd to look to furnish our new home. As soon as we made it into the store we were embraced and helped out by sales representative Becky Milligan, and she was responsible for our 5 star experience being what it was. Incredibly knowledgeable about all of the available products, wonderful interpersonal skills, not pushy in the least bit, and she was not out on the floor just to make money - she seemed as though she really loves and believes in what she does. I would recommend that anybody who is willing to invest in quality furniture and spend a little bit more money for something that lasts to visit Ashley Furniture… and ask for Becky!!

Had a great experience buying a bed and recliner here. Becky M, our sales associate was wonderful and made the process easy. Would recommend!!

Becky was more than helpful when it came to finding us the perfect recliner and chair to add to our living room. She took the time to listen to what our wants and needs were, plus was great with our kids while we decided on what pieces of furniture we wanted to get. Becky treated us like family! We will definitely be back to see her next time we are in need of furniture.

Best salesman ever! Mark is a super nice guy.

Amy at Ashley furniture has excellent customer service along with the entire store.

Angie was super helpful and sweet to me. I have been stressed about moving and getting furniture and she made the whole process so much easier for me. If you need help with anything at the store, request Angie she is literally an angel!

They will rip you off and try to take every single penny from you. Very crooked people who don't care about nothing. Would be nice if they closed down for being infested with roaches. Saw so many roaming around.

Went in just to look around for new couches. Becky was our salesperson and she was AMAZING! Provided great guidance and allowed us to roam freely without being pushy or in our face. Walked away with some great deals and will definitely be back!

Becky has been the most helpful saleswoman I’ve ever encountered she made us feel like family the entire time and worked her hardest the entire time to get us the best deal she could!

Becky made shopping and buying furniture so easy and stress free! Definitely a great experience!

I had an amazing experience with Tony Edging was amazing and very easy!!!

Every time I call they keep pushing back when my order will be ready. 2nd week of Oct, never received a call. I contacted them they said 2nd week of Nov, again heard nothing so I called now saying 2nd week of Dec. it’s a joke however I already paid for it and have none of it. Called told them I just wanted to cancel order and get my money back. They stated I’d receive my money minus $800 due to canceling order.

Ask for Tony. He is the man to go to. Trust me. He's got what you're looking for👍🏾👍🏾👍🏾

Was not hounded upon walking in. Extremely friendly and family oriented staff who took time to understand what I needed for my vision. Came in looking for nightstands before a new living room purchase, but Becky sealed the deal and got me what I wanted and then some keeping me well within my budget.

Great experience working with Becky!! No hassle, great prices! And an overall pleasant experience!! Mike and Kim

Mrs Becky Milligan was very nice. And helpful

Thank you so much Becky, you made our day! Stay great!

Ron Pollard was very helpful and knowledgeable! We should have our new furniture soon! Yay!

Becky was very attentive to our needs, and patient as we weighed our options. She was eager to help us find a solution to suit our family. At the end of the day, we feel like we got a great value, and we know that we can always call on Becky if there's ever anything that we need. And I don't want to give away all her secrets, but if you're nice to her, she may give you a lollipop 😁

Customer service is terrible and Amy was very rude. Never buying anything there again. Definitely never recommending it to anyone.

We are returning customers to the Jacksonville, NC store. One of the largest reasons we constantly return is the impeccable customer service that we are constantly provided. On the sales floor, Susan Venanzi, always has a smile, treats us like family and goes beyond to meet our needs. Once we finalize our purchase Renita Steel is beyond amazing. She makes sure there are no unanswered questions and has worked with us through multiple purchases. I cannot begin to recommend this store enough!

Beautiful day

Becky was definitely the greatest help I’ve had at any location. She took really good care me and my gf. I would definitely recommend her to anyone looking to make any purchases very knowledgeable, honest, and will do her best to help you out. 10/10!

Mark was super helpful when we purchased our mattress. I knew exactly what I wanted and I was in and out within 15 mins. Super friendly.

Very nice and easy going guy!

Had a great experience looking for some new furniture! Becky was so helpful and very friendly! She made the process easy and helped us find exactly what we were looking for! We will definitely be going back!

Becky was extremely organized, thorough and responsive. Great communication and service. The entire process was the best it could be. Thank you for taking such good care of us Ashley Furniture and Becky!

Becky Milligan helped my wife and I put a ton! I would definitely recommend her to anyone and if we ever find ourselves in the market for some more furniture we’ll definitely be contacting her first!

Pandemic or not bad service is bad service. Bought a bedroom set and couch mid March and was told 16 weeks for delivery. Our sales person said to only contact her for updates and not the store. So we wait, and our couch comes at the expected time but our bedroom set supposed to arrived in June was pushed to July, then I received a call that the bedroom set is pushed to November. Believing this can't be true I called the store and the store and customer service had the expected delivery of august. Asking the store where the timeline of November came from they have no idea. Well the furniture was delivered in august and I just wonder if I only got updates through our sales person if we'd still be waiting till November. Save your money for a different store the mismatch of information along with the delays just create a burden that is not needed.Regardless all associates I spoke with over this duration were all nice. I know they all mean well but the disparity for dates and information is too much.

Had an absolutely awesome experience with Becky Milligan, she went through all details of the items we purchased with extreme detail. She was hands down one of the best and most caring sales representatives I’ve ever met.

Becky M was my sales woman. Very helpful in my decision making. The entire process from start to end was helpful. Thank you Becky :)

Rachel was absolutely amazing. Although we haven’t had our furniture delivered yet, the sales process was amazing and easy.

I was presented with items similar to my request and we found a much better option. Mark was my sales associate and he answered all my questions and informed me of additional information pertaining to my purchase. The admin process was quick and I walked out very pleased with the service I received

Thank you Becky! I’m excited for my new bedroom set especially my new mattress!! ❤️

My mom and stepdad went to Ashley HomeStore to get new furniture for their new house here in NC. They just moved here and Ashley’s was the first store they went to. Susan Venanzi helped my parents and she was amazing. She was patient and very helpful with designs and staying in their price range. We’ll be coming back soon.

Rachel was absolutely fantastic, completely knowledgeable about all the questions we had was able to find answers to the questions in a timely manner and gave us great customer service in the store made us feel like we were really a part of the Ashley family thank you very much.

Working with Becky was a pleasure!! I would highly recommend asking for her! Renita was also very pleasant and professional!! They made a great team!

Becky was a big help to me and my wife in finding the best furniture for us, I would definitely recommend shopping at this ashley furniture if you are looking for great customer service.

Love shopping at Ashley! Beautiful selections and friendly people. Rachel answered all of our questions and took her time with us to make sure we got the perfect sofa we needed.

Becky was helpful to work with and experienced with the company. She was professional, relatable, and made sure we walked out with the best deal.

We ordered all new furniture to fill our new home. At first it could not have gotten any worse with everything from damaged furniture upon delivery to strong off gas odors, etc. But then the store manager, BOBBY, got involved and handled everything very professionaly and promptly. BOBBY updated me consistently throughout the process. It's one thing when a manager helps out but an entire different perspective when the manager goes above and beyond to make things right. I would recommend or buy from BOBBY anytime.

Bobby and Rachel were great in getting our furniture ordered

Very knowledgable, excellant customer service always a pleasure to do business with.

Service provider Ron Pollard was an awesome person to be around and was so helpful, I’ve experienced a lot of bad service and I have to say this place is one of the best furniture stores and service providers.

Shopped around at many furniture stores and decided that Ashley had exactly what the wife and I were looking for. The price was reasonable and the sales person, Rachel, was awesome to work with. If you are looking for new furniture and live near Jacksonville, NC stop by Ashley's and ask for Rachel. You won't be disappointed!

When I say EVER piece of furniture in my home comes from Ashley's...believe me it is! The produce quality items and I will never ever go to another store 🥰

Ms. Becky Milligan was outstanding. She was very knowledgeable of all the products we asked about. She was an absolute pleasure to work with and we’ll be back to see her again!

Mrs. Becky of the Jacksonville, NC Ashley Homr Store was a joy from start to finish. Kind, fun, and thorough. Explained the whole process and gave some tricks of the trade to get the best deal. Wish I would have found her earlier in my furniture buying process. I will be back again whenever I need more.

Mark had recently sold a lot of furniture to my parents and they had a pleasant experience with him, so of course that is where I went when I needed a couch. Great customer service skills. He wasn’t pushy, was patient as I tried to find exactly what I wanted.

Amazing customer service from everyone. If you are looking to make a purchase go see Susan!! She is the best. She made our purchase so easy. We will definitely be back to see her!

I can't say enough how amazing the customer service was. Becky truly went out of her way to make sure I got the best deal possible, even though I was not buying from their store. Unlike other furniture stores, there was zero pressure from the sales associates to buy.

Excellent customer service.

Very friendly and knowledgeable and worked to get us the best price.

If you need furniture if any kind, RUN to this store!! The floor is displayed beautifully and it is run by the kindest team you will ever meet. Manager Rachel greeted us at the door when we came in, assisted us with some items we were looking at, and while we were at home measuring, she continued to keep an eye out for items that would help fill our empty house. We honestly came just for a couch as that was our main concern, but Rachel’s keen eye helped us find so many things that we would have never found on our own. We are so grateful for the amazing shopping experience, and can’t wait for our items to get delivered, and to return to get more items as we start to decorate and stylize our home. A big thank you to Nancy as well who made sure I understood all the paperwork and went home fully informed. Truly an amazing team! Thank you thank you thank you!!

Rachel was awesome, very knowledgeable and willing to accommodate all of our needs. 10/10.

I am new to the area and was shopping for furniture for my first home! Becky listened to exactly what I was looking for and pointed me in the right direction. She made shopping for new furniture such a fun experience and was extremely patient with me throughout the process. Highly suggest asking for Becky next time you shop at Ashley HomeStore.

Becky helped us find just what we were looking for and was patient and kind with my 3 year old son who was overdue for a nap during our purchase. Super professional and helpful

Rachel was so friendly and welcoming she made our decision very easy!

Rachel provided outstanding customer service, providing helpful advice while keeping an extremely friendly atmosphere.

We were looking for outdoor furniture a couple months ago and was greeted by smiling face and very helpful gentlemen. They did not have any in stock but he showed us what they could order and gave some great advice. The customer service was so good we came back while looking for a king size bed. We were greeted by Becky, and as expected the service was SUPER. She was so helpful and educational in the process. There’s a several weeks wait on the delivery but we’re excited it’s the one for us. We’ll gladly wait. And the price was also great. We’ll definitely be back for other furniture purchases in the future. Thanks Becky.

Becky was amazing friendly Professional very upbeat and willing to help in anyway she could. I would highly recommend her plz go to Ashley’s and ask for Becky you won’t be sorry!!!!

Becky was outstanding!!! Can't say that enough! She was professional, seemed to know about every piece of furniture in the store, extremely kind and never once tried to push us to buy something we were not interested in. No sales tactics, she just took the time to listen to us, and pointed us in the right direction. If I was a business owner, she is exactly who I would want to work with me.

Very courteous employees. Beautiful furniture....

Shara Bergmann is a very sweet, professional and polite person to deal with here at Ashley Furniture store in Jacksonville NC. She was very patient with me as I made my selections. She was also very knowledgeable about the products in the store. My sofa came much faster than I thought. About 2 weeks earlier. After the sofa was delivered, there was a slight situation with the lack of holds, in the bottom of the sofa, to attach the legs. Customer Service couldn't help me, but Sarah was a "Johnny on the Spot". I called her and within 15 minutes Jeff came by and took care of the problem. The two of them are like a dream team. Thank you Sarah again for all of your help. Jeff was awesome and I am very very happy.

What a welcome to the neighborhood! As a new resident, Becky was incredible from the start, so personable and patient with my purchase. I started by looking for one item and walked out with a fantastic new dining table instead! Becky was very knowledgeable; easily picked up on items I would try to explain. She did a wonderful job explaining the process and introducing all the team members present. Exceptional service and a warm environment!

Sara helped us pick out our dream bedroom set‼️‼️ We got it for the price we wanted plus so much more! Everyone who worked at the store was so great to work with from the time we walked in to the time we left! We cannot wait to shop at Ashley furniture again in the future!!

Great experience buying a top-of-the-line Serta iComfort set. Did my homework and knew what I was willing to pay beforehand. Becky M did us right and we left happy! Actually my second major purchase here and Becky helped me both times. I’m a repeat customer for life.

Sarah was an absolute gem, politely took us to the furniture pieces we were interested in, then allowed us to test all of the chairs and options without pushing anything we did not ask for. When we made our selection, she was very upfront that our selections would have to be ordered and that inherent delays could be expected due to the COVID-19 pandemic. The store was clean, the staff were pleasant and respectful, and the entire experience was quite enjoyable.

Rachel is hands down the best associate there! She is so personable and very helpful in finding exactly what I needed. I have been back 3 separate times just to shop with her! All of my furniture is excellent quality at an affordable price. Highly recommend asking for Rachel when you go here.

I genuinely enjoyed every moment being there because of Becky. The energy was amazing and she definitely listened to my husband and my needs when it comes to furniture, she definitely knows her stuff! She worked her magic with this buy I would definitely recommend going to her!! Experience 11/10 because of her!!

We worked with Becky Milligan and she was phenomenal! She wasn’t pushy, she let us look around until we were ready. She kept everything upbeat and fun, I can’t even tell you how many times we laughed. She looked at what the previous gentleman had quoted us and she ran the figures again herself. She also looked up the prices online just to make sure there wasn’t a better deal online. Becky was all about making us happy and making sure we were getting the best deal possible. She was unlike any sales representative we’ve experienced before. She walked us through the whole process and answered any questions we had. I honestly can’t say enough nice things about her, our next purchase will definitely be with her. I highly recommend if you’re looking for furniture of any kind or if you have any questions to speak with her. She is the real deal and went above and beyond!

Had some nice things, but man mattresses and many things were overpriced and wouldn't be in for 6 to 12 weeks. What's the point of going to a retail outlet if it's going to take 2 to 3 times as long to get something as it would online... Ridiculous if you ask me. Not worth the time.

Becky was so helpful! She was able to find us the exact furniture that we needed for our new home, and for a great price!

Becky is super helpful and kind! We were helped without any pressure and will definitely return for another purchase!

My experience with our sales man was not great and I was frustrated. However, Renita in customer service turned my experience around! She listened to my concerns and was helpful any way she could be. Renita, you are probably not recognized nearly enough, but I’m here to recognize you! Thank you for seeing me and hearing me! You made a not so great experience so much better!!

We worked with Becky today and had a wonderful experience. She worked to help us determine what would fit in our space, as well as working to get us a great deal, even when she knew she wasn’t getting the sale due to us moving out of state. Definitely recommend!

Rachel was amazing! Listened to all of our needs and provided us with the perfect pieces for our home!

We absolutely loved Mark! So helpful in every way! Ask for Mark when your shopping! He’s the best!

Becky Milligan was very sweet and very professional! Put in the extra effort to make sure I left with exactly what I wanted in my budget!

Great customer service from the best person I ever met in North Carolina! RACHEL! She is the best she help my husband and I with furniture and everything we literally need in our first new home! She is the best I would recommend to come here!

I purchased several rooms of furniture today. From the moment my son and I entered the store, Mark greeted us and offered his assistance. He never felt pushy or over the top. He answered all of our questions and pointed us in the right direction for what we needed. I recently lost my husband, and had just closed on a much smaller new forever home. Mark was very sympathetic and understanding and let me have space when I needed a moment. I am so excited to get my new furniture!

Mark did an amazing job putting together my order. I wasn't sure if ordering cross country would be difficult but Mark made it easy.

Rachel was amazing. She explained and broke down our pricing. She answered any questions that we had and had a great attitude the whole time.

Customer service was amazing. I never felt pressured to buy anything. I got exactly what I wanted and as happy as I could be. Thanks Becky you're a great sales person.

As first time buyers, my husband and I were skeptical about purchasing furniture for our new apartment. Becky helped us a lot, and was extremely patient with us both. She helped us choose the right products that matched both of our needs. We recommend purchasing with her because she will take her time to really help you walk out the store satisfied. :)

I had a great experience. Becky did an amazing job with assisting me in finding the right furniture. She spoke very intelligently about the different aspects of the furniture to accommodate for specific things in my household. There was absolutely no pressure like you’d typically get from a sales representative somewhere. I will definitely return for any other furniture needs.

Loved my experience! Rachel was extremely helpful. We weren't "stalked" throughout the store like other furniture places. When the decision was made on what we wanted, we notified Rachel, she wrote up the order, informed us of the delivery, we paid and was out the door. There was no pressure to buy additional furniture, no "up selling". I will definitely be back to do my future furniture buying

Been waiting for our couch since December, and when we call our sales man is rude and makes excuses

Edit : our couch and ottoman’s TAT was 6-12 weeks. Couch arrived in 12 weeks and ottoman is planning to arrive tomorrow (14 weeks). After the review, when the delivery time was close to date - Theron communicated with us and helped us to ensure the delivery was made safely. The ottoman was pushed back to september but thanks to Theron it is arriving tomorrow. So thank you Theron! Theron was not helpful with us. He was really awkward, condescending and unpleasant - acted like he was annoyed by us and didnt want to be there. For example when we were finalizing our order we asked if we can double check the paper to see if all the information was correct. He looked at us funny and shrugged saying “fine i guess, yall are getting copies anyways”. It made us very uncomfortable. And he was stating i was speaking loudly when he was trying to give us a deal, and then when i spoke quietly he kept saying he cant hear us. Kudos for ashleys cause we did like the furniture and at the end we purchased it, but we highly suggest not to go with Theron when he approaches you, and go with some other sales person, who is willing to provide you a good/pleasant customer service through out the process.

Becky was wonderful! Knows the product and was able to give different ideas on pairing furniture. Went in just to buy a mattress and came out with a matteress, new sofa, and ottoman. No pressure saleperson highly recommend.

Mark was very helpful, and nice and went over every detail of my purchase which i really appreciated! :)

Mark went over and above to insure that I found a comfortable, functional replacement for my cherished but aging love seat.

Mark did a great job! He was there when we had questions and directed us to the perfect sectional for us! Highly recommend his services!

We had the pleasure of having Becky take care of us and she got us THE BEST DEAL IN TOWN! Seriously not an understatement. She took all of the hassle and stress from the process and made it absolutely easy and exciting! Thank you so much Becky!

Absolutely love my furniture my bed set and we went to the store to get some replacement bolts an now we have to wait even longer to get it put up.i wish they had the bolts and screws in case people need them like mine got lost in the move

Becky was very professional and knowledgeable of the product we were interested in purchasing. She was able to answer all of questions.

Rachel was full of energy and so full of knowledge, she treated me as if we were best friends. She took time to explain things to me and made me feel very comfortable. To me it was not just a sell to her, she want to make sure I was comfortable with my decision and she Catering to what I need it. I will be back to see her🥰🥰🥰👏🏾👏🏾👏🏾

Becky was the absolute best and helped us out with everything we needed and helped us get exactly what we want. Definitely shopping here again!

Becky made our experience a lot easier! I would totally recommend going to her, she’ll make sure to give you the best deal possible! Will be going with her if I ever need to purchase something else in the near future!

My partner n I, went in looking for a certain item, an was greeted an shown around by very friendly n helpful staff. I definitely will recommend Ashley Home Store to all friends n family.

Becky was such a great help and made everything so simple!! Will definitely be doing business with her again!

Becky was amazing to me and my wife! She helped us with everything and taught us about something if we did not know about it yet. She was the sweetest person I have ever met at a furniture store and she was ecstatic to help us. She made me and my wife very happy! If you go to Ashley’s ask for Becky she’ll make your day!

Rachel was very helpful with our purchase of a new couch and recliner. She has taken care of us several times while shopping at Ashley and was always very personable and helpful. I would give her 10 stars! Almost all of my home is finished in Ashley brand furniture. You can't go wrong going to the Jacksonville, NC location. I would recommend any one of the sales people at this location and I have dealt with several of then. Always a great experience.

Rachel was very personable and attentive. She greeted my wife and I with a smile as we entered the store. She was very knowledgeable of the inventory and was willing to assist us with any questions we may have had. Long story short, we ended up getting the furniture we wanted and she made the purchase process simple and easy. We are anxiously awaiting the arrival of our awesome living room furniture and all thanks goes to Rachel. Respectfully, The Bartley Family

Rachel was awesome! Very friendly, helpful and professional! I would 100% recommend her to help you with your furniture purchasing needs!

Becky Godley - Milligan went above and beyond to make our wishes come true for a great living room and bedroom. She is an awsome help, super knowledgeable and very dedicated to customer service. Please ask for her to help you fullfill your furnature dream!!! Tony

Becky Milligan turned our visit into a great and easy experience. Was very knowledgeable of all the furniture and did not bring the typical sells persons pressure into the interaction. Worked with our budget and did her best to make sure we paid the best price for our purchases. Will be back for my future purchases.

Great staff and very clean

Mark was awesome!! Let me do my own thing and didn’t follow me left and right I appreciated that!

I have been trying to resolve the extended warranty issue since December. The company has denied a spot cleaning. For no reason. I have kids. I’m bound to get something on the couch eventually. It’s less than 2 years old. Still in good condition except The stickers/couch tags have ruined the cushions underneath from the residue wearing off. The manager of the store won’t even call me back. They keep avoiding the issue and resolving it. I’ve been waiting since December from the warranty company and January from the store, I Called today and insisted I speak with someone. Guess maybe I should look into how many others have had the same treatment. Maybe small claims court , corporate complaints, bbb for false advertising, taking advantage of a military town and families by selling them lies. The lists goes on, buyer beware don’t not shop with them! Cheap furniture and terrible service.

My daughter and I had a wonderful experience at Ashley picking out her new bedroom set. Becky was exceptionally helpful and made the entire process quick, easy, and exciting. I was very impressed with her customer service and product knowledge. I now have the happiest daughter ever. Thank you so much Becky!

Rachel was fantastic to work with. She was knowledgeable and didn’t pressure us to buy. We will definitely go back to her again!

Rachel was absolutely perfect in every way! She was the first to greet us and allowed us to roam the store before selecting our couch! She gave us a great deal, too! Rooms 2 go offers no deals or discounts. Rachel feels like family and I would ask for her again if we need to purchase more furniture in the future. We can’t thank Rachel enough and are very please with Ashley furniture!

Rachel was amazing! We were in and out in less than an hour! She was super helpful and efficient with her work. Highly recommend.

Becky was awesome!! She helped us buy a couch for our new house and made the whole process really easy. She was very knowledgeable about the products, materials, and options. She also made sure we were able to get the best deal possible. We will definitely go back in the future.

Mark Hopkins was very helpful and knowledgeable. I know we we love our new bed and matress.

UPDATE...the day I received my furniture I noticed one of the outlets on my nightstands didn’t work. Went to the store to tell them about it, they ordered me a new part and was told it would come in 7-10 days. Here we are four weeks later with no part. Whatever you do, do not buy anything from this store. My experience started off great. When we were browsing the furniture nobody hassled us. Once we picked something out that salesman was very helpful with showing us the mattresses and finalizing the sale. Our order was going to take a few months to come in, but we were assured that once it got closer to the timeframe, that he would be very involved with giving us updates. This is where we started to have problems. I only received updates when I personally called the store, then would only receive a text message in return. Was told one date, so I requested time off work for the delivery. Then a couple days before I had to call to confirm, and was then told (via text again) that the date was pushed back, but nobody let me know. Had to go into the store and speak with a manager to get things settled. Eventually we got a delivery date. The guys who dropped everything off we’re great and put everything exactly where we wanted it. The nightstands we got have power outlets on them. While testing them out, one of them didn’t work. Had to go back to the store and apparently will take about 2 weeks to get fixed. Long story short, the service after the sale is terrible. They got their commission, so afterwards doesn’t seem important to them. There are plenty of other great furniture stores out there which probably have better customer service. Giving 2 stars because the pieces themselves are very nice, if only they came with no issues.

My son and I went to Ashley and bought my D R E A M sectional... all thanks to Theron! He was genuinely kind, personable, and very helpful. I didnt intend on buying anything today but he worked a little magic so i could buy the beauty i fell in love with.. Thank you (again) for making this an enjoyable shopping experience. 10/10 would recommend, go see my new friend, Theron.

Rachel was absolutely outstanding! She was busy but never forgot about us and did all she could to get us the very best deal. She did not push us to buy anything and gave advice that was in our best interest. Rachel is the best sales person I have had the experience of doing business with!!!

So glad my wife and I stopped in at Ashley’s today. We had the intentions of just scoping things out to furnish our new home since we have a couple months before construction is done, but Rachel had other plans! She was such a help, and made sure she shared every option she could provide us. We walked away with 3 lovely pieces to grace our lovely home!! Thank you Rachel for going beyond 5 star service! We’ll see you soon for sure!

Thanks to an associate named Becky our experience at the store went perfect and we were able to get the exact furniture my wife wanted she was even willing to help match pillows being a confused husband I appreciated her help

Super great customer service from Becky, super large selection of recliners and sofas and great financing options!

Best buying experience I've ever had! Becky was completely willing and determined to find us exactly what we wanted, which wasn't an easy task. Our dimensions and "wants" for our first sectional were tricky, but she delivered. Her caring and humorous manner put us at ease and we left feeling like we had made a new friend.

Mark was very knowledgeable about your products and services. Very personable and attentive. Is keeping me up to date on the progress of my order. Great buying experience.

Becky M. here at Ashley Furniture in Jacksonville, NC was an excellent person to run into while furniture shopping. She was so easy going, a blessing to us and more. She helped us find exactly what we had in mind and even gave us more great suggestions on how to decorate the pieces and around them. Highly recommend furniture shopping with her if you’re looking for any home decor. PS she’s an interior designer!! From Keith & Kayla❤️

Mark did great. Helped us get in and out without any hiccups.

Becky Mulligan was fabulous to work with!! She met all my new house needs all in one store!! Can't wait to get my new furniture!!!

My initial experience upon arrival was not great because I was not greeted or acknowledged when I walked inside the store. I found myself wandering through the store for about 20 minutes and was getting annoyed and ready to leave due to the lack of customer service. Fortunately, once I linked up with Becky, things took a turn for the better. She explained that she was short handed and apologized repeatedly for my negative first impression. Becky quickly began engaging with me and helped me find exactly what I needed. She was very accommodating and was able to turn a negative experience to a positive experience. Becky will definitely be my go to person for all my future purchases from this store.

This review is for Becky at Ashley Home Furniture. We walked in not knowing what wanted for our brand, new home. We recently moved from Virginia Beach to Jacksonville. We decided we should look for some furniture that we needed. Luckily, when we walked in the store, Becky greeted us immediately and showed us around the store. My husband and I decided that we needed a dining table, so we were directed to see the available tables that were in the showroom. From there, my husband and I saw one dining table that we FELL IN LOVE with, and Becky showed us what we could mix and match (dining chair sets, benches, etc.) We were able to choose the items that we wanted to go to along with our dining table. It literally took about 20 minutes to choose our dream dining table set, and towards the end the payment process was painless, and we were out of the showroom within 30 minutes of Becky helping us! Definitely would recommend her, she’s super sweet and attentive and if you need someone to show you the best things in the store, she will also check up on you and give you updates on your order! Even though we have yet to receive our dining table set and chairs after 4 months, we are extremely patient with Becky and still willing to work with her, and she’s always up to date! :-) P.S. I had to dock off one star because we just want to eat on our brand new dining table already, and I don't want my husband eating on top of our coffee table with our brand new white carpet :-(

Associate Becky Godley-Milligan welcomed me as soon as I walked in and was warm and friendly. She asked me my needs and let me wander. )As a long time Ashley Furniture customer I love being left to peruse the showroom and scope out the decor as well so I was very pleased that it held true at this location my first time in). When we met up and discussed what I found But explained why they weren’t quite what I really liked and she took me right to a piece that I fell in love with. She then made the rest of the buying process the easiest I’ve ever been through. Would highly recommend this store and big kudos to hiring such quality associates. A wonderful welcome to NC!

Bought multiple pieces of furniture here and had the pleasure of being helped by Becky. She was professional and kind as well as extremely helpful. Becky worked to get us the best prices on everything we bought and was extremely knowledgeable about each and every piece of furniture in the store!

Mark was great to work with and we will be returning to Ashley’s to see him specifically as we continue to furnish our new home.

We were welcomed right away with mark, he was great. Very knowledgeable and experienced. He was not pushy at all and I’m pleased with my purchase. Thank you mark!!

Rachel was great! Excellent customer service. Very friendly and helpful. Will use her for future purchases!

Hands down Becky was fantastic to work with. She was extremely knowledgable about all the products. She did not hover over you but checked in appropriately. She was extremely helpful for this indecisive person to narrow down my choice and build upon my selection. Very happy I chose to stop by!

Chrissy is soo amazing. She knew what we wanted and didn’t make us feel stupid about anything. She made us aware of each step that is being taken and didn’t let us leave lost at any point. Chrissy does constant communication to help us know the status of everything. She is amazing beyond words !!!!

We were welcomed right away by Becky, and spoke with her about what we were looking for. She was able to take us to find some amazing pieces for our forever home! Her knowledge and willingness to work with us were outstanding. She was very personable and able to find specific items to go with our home decor! Now, our forever home will be stunning thanks to Becky! We will be forever grateful to her and all she has done for us!

I visited the Ashley store in Jacksonville Today and had the privilege to work with Becky! I cannot recommend her enough to everyone!! She is such an amazing person and definitely helps you get the best deals and works every possible angle she can to help you get what you are looking for. She is such a great person and doesn’t push you to do or buy things like most people do. She actually takes the time to listen to you and see what it is you’re truly looking for. I will definitely be returning to her in the future for any needs I may have!

Awesome Products, pricing and Service! I recommend that the store offers customers wrapping options when purchasing items such as pictures, art deco pieces from the show room floor. Very odd that there is no available wrapping provided.

Rachel was a huge help buying these couches and very nice! Would recommend using her anytime you purchase. She made the process smooth and fast!

Becky was amazing we came in mid morning and we were just shopping around. She priced everything for us and saved it! We left to go look elsewhere. We came back and she was there and re showed us everything before we made our purchase. Please go see her! You won’t get better service or warranty anywhere else. Trust me I went everywhere today! Go see Becky!

Rachel went above and beyond to help me and my husband furnish our new home with beautiful furniture. She had us try different brands to make sure that we got what we felt comfortable with. She even had us pick out new cooling pillows, furniture cleaner, mattress cover plus beautiful wall plaques. We have never had such a polite and wonderful store employee devote so much time and effort helping us furnish our new home plus made it a great experience. Thank you Rachel!

Rachel was fantastic. There was no pressure or hovering. She introduced herself, asked us what we were looking for and pointed us in the right direction. She answered all our questions and was very helpful!

Ashley furniture seems to be our goto place for furniture. Great prices, and quality. Becky helped us find a great couch that matches our decor and at a price we were looking for. She wasn't pushy and didn't follow us around, but was there when we had questions. She was knowledgeable about the products there and didn't try to spin facts to get us to buy. Will be using her again to look at the Tempur-Pedic beds.

Excellent help with mattress, very nice and helpful!! Thank you so much again!

My wife and I went into Ashley HomeStore Friday night to look for a bed frame. We had a fantastic sales experience with Ron Pollard. He was extremely helpful in finding us what we were looking for. While we weren't able to buy at the store due to us moving soon, Ron was able to point us in the right direction. Highly recommend him for anyone needing information on their next furniture purchase.

I had the best experience picking out my mattress , she does an amazing job helping you get what’s right for you and helping you find what is best for you, she is extremely nice and patient!!

We were taken care of right away by Rachel, she was absolutely terrific and very patient considering we came in 40 min before closing. She helped us find the perfect mattress and even gave us a good discount! Her and the finance rep really went the extra mile with us and stayed well past close which we did feel bad for but they were very nice about it. I would recommend Ashley to everyone, they have all kinds of quality furniture and very friendly staff!

Becky helped me and my husband find a sofa set for our living room and another set for our den. She was friendly, professional, informative, and made us feel super comfortable while we decided between pieces. I would recommend anyone looking for new furniture to ask for Becky!! I’d also like to say that Nancy in financing was also very friendly and quick to explain any questions I had.

Renita, has an outstanding personality that is tailored made for customer service. She made our experience very pleasant and we would shop here again just because of her. Susan, our sales lady was able to provide us the best price in the local area. She worked hard to make sure we were happy with our selections. I would highly recommend asking for her before going into the store.

Very nice and friendly customer service lady.Beautiful furniture.

My husband and I dropped in just to browse around. Before we knew it we decided to purchase a couch and some dining room chairs for our table. It was unplanned but they had so many options that we actually found exactly what we wanted all in 1 trip. We had Rachel assist us with the purchasing process. She was amazing. She went above and beyond as well as explained everything clearly with a very friendly warm and inviting personality. Best shopping experience by far.

My husband and I had a wonderful experience shopping here at Ashley’s! Becky was the sales associate that assisted us. She was extremely kind and courteous to us right when we walked through the door, but not in an overly pushy way. She listened to the needs we had, and exceed our expectations. When other stores stated we would have to wait until the end of the week to have a mattress delivered, she made sure we were out the door with one! She did this all without maxing our budget too. Would definitely recommend shopping here at Ashley’s over any store in Jacksonville, and ask for Becky!

Second time buying from Becky. Outstanding customer service and a joy to spend time with. This girl knows her stuff! Want to give a shout out to Bobby also...always does his best for us!

Rachel was our sales associate. She sold us bedroom suit last year. I told her we need the last part and she knew exactly what we needed. She remembered what we had bought and worked with us on the last piece of the pie. She is great.

My wife and I walked in and told Laura what we were looking for. She introduced us to Becky who was absolutely awesome with our buying process. Zero pressure and loads of patience as we test drove basically every single recliner they offered. Once we settled on the two we wanted the steps to having them delivered to our living room were effortless. They arrived way ahead of schedule and were in perfect condition. Kudos to the delivery guys as well. Kind, courteous and efficient. They brought them upstairs and assembled them and we have enjoyed them immensely over the past couple weeks. Thanks again Ashley Furniture Fam! From Steve and Heather

Rachel was AHHHHHMAZING! She knew exactly what we needed and took the time to listen to us go back and forth over couches. She's so very sweet and such a people person. Huge shout out to her for being so helpful and kind. ♡

Becky was amazing! She greeted us as soon as we walked in and let us walk around for a little bit, and then she helped us find the right couch. She was so helpful and kind it made picking out a couch so much easier!

Rachel was very informative and professional. Gave quick and concise answers to the questions asked of her. Her politeness and attention to us was exactly what was needed. She did the paperwork expeditiously and explained each step.

I went into Ashley’s furniture on 11/24/2020 and Rachael McPherson asked if she could help me and introduced herself. I was tired and frazzled and the Rachel begin to help me find the sectional that I was looking for. She work with me to find exactly what I wanted. She listen to me and my needs and helped me find exactly what I wanted. She was friendly and very attentive to my needs. She helped me order both living room and den furniture. This was my first time shopping at Ashley’s furniture. I will shop there again and I will be looking for Rachel to help me. She is a jewel to work with, she has a heart for people. Thank you Rachel for being there for me in one of my most stressful times. KEEP UP THE HOOD WORK!

This was the best furniture shopping experience we’ve ever had! Becky was professional, friendly, knowledgeable and most importantly, non-pressuring! We will absolutely return to see her should we need anything else!

Mark gave us a great experience at Ashley of Jacksonville! He gave us room to shop and didn't pester. When it came time to purchase the product we were interested in though, he was incredibly helpful and informative. Mark went above and beyond to ensure we got exactly what we wanted within our set budget. We would be happy to work with Mark again to continue furnishing our home.

Mark was very helpful and walk us thru options . Mark was very attentive and the store was well organized

When I arrived at the store, I knew what I wanted. I had been in there earlier in the year & Rachel gave me a ton of information then for what I wanted. When I walked in the front door, Rachel was the sales associate who greeted me with a smile, so I knew this was meant to be & my mission to purchase new living room furniture that day was a go! Even through my indecisiveness & talking myself in and out of my already made up mind, Rachel was very patient & supportive of any decision I made that day & for that, I am grateful! I am so excited for my new furniture to arrive!

Rachel was the BEST and really helped me even find the best deals! Her personality just lights up the whole store and that’s what we need!

Very friendly staff, I was in and out and got what I wanted at a steal

Mark helped us. He is very kind, patient and helpful with decisions. He went above and beyond to help with proper measurements and offered plenty of advice on the mattresses and sofas we were purchasing. He goes out of his way to make sure you're happy!

Let’s talk about Rachel....I walked in there with a vision of exactly what I wanted. She helped make this an absolute reality. She showed me pieces that I couldn’t even deny until we got to the one that actually worked. She worked with me, what I needed and wanted and when everything was delivered I was absolutely happy with what I got because she was spot on in every aspect. Thank you Rachel. You have truly gained a permanent customer. Her customer service was absolutely impeccable and I could t have asked for anyone better. When I go to Ashley’s, she will be the only person I will go to. Thank you for everything. You’ll be seeing me soon ❤️🥰

Becky Milligan was amazing!! She took care of us from the second we walked into the door. She was extremely knowledgeable about each set of furniture we looked at and made finding the right living room set very easy and fun!!

Becky was AMAZING! She made us feel very welcomed. Becky helped my husband and I find exactly what we were looking for to furnish our new home, we really appreciate everything she has done for us!

BEST RETAIL SHOPPING EXPERIENCE EVER!! RICKY V. IS THE BEST!! >>>>OUR STORY<<<< My husband and I walked into Ashley Furniture looking only to buy a dinning room set for our newly built home the day after we had already purchased a substantial amount of furniture from another outlet....I had already talked to Ricky about the table I liked in a previous visit and wanted to bring my hubby in to meet him and see if he liked it....long story short by the time we were through we walked away with 90% of our home furnished and cancelling our order from the other outlet....It took multiple visits and I am a tough negotiator and was very hard on him but Ricky went above and beyond and was very accommodating....my husband actually felt bad for him which compromised my deal-making....Ricky is an awesome guy and we have become good friends through this process and we are still adding additional pieces....If you are furniture hunting and want to be treated right then GO SEE RICKY V.

Rachel is the absolute BEST she helped me furnish my entire home. She price matched and provided weekly updates.

I decided to use Ashley Furniture after seeing the special in September 2020 to surprise my wife with a new mattress set. My saleswoman was Sarah, and she displayed outstanding customer service and kindness in making my purchase. We need more like her in customer service. Thanks Sarah from the Murray family.

Becky was very helpful and knowledgeable. Will come back to see her in the future.

We purchased multiple furniture sets from this store back in July 2020. Delivery kept being delayed but finally got our bedroom furniture and part of the living room furniture delivered in September. Then after waiting more we finally got them to deliver our couches end of October. Now we are having our dinning room set delivered today but only delivered the table and forgot to load the chairs so we are still waiting for them to be delivered. There was some damages to the bedroom furniture when it was delivered and a drawer was not closing fully and they mailed a replacement drawer but we are still waiting for them to send someone to build it are it was mailed in pieces. While I’m happy with my furniture I’m not happy with the constant delay and delivery process. UPDATE: The chairs were delivered later that day by a supervisor. The delivery drivers that brought the table rushed putting it together and damaged the underside of the table. There were other blemishes as well as the table was uneven and some of the chairs were wobbly as well. We are waiting now waiting for the claim.

I was helped by Becky, she was very knowledgeable and made the whole furniture buying experience easy and stress free!

Mrs. Becky was beyond knowledgeable, enthusiastic, friendly, and extremely accommodating. I enjoyed every second in the store and will be back again in the future!!

Courteous, experienced staff who listened to what I wanted and guided me right to what I was looking for. Great prices and a very smooth transaction. Highly recommend.

Rachel's personality is her biggest asset She's funny she sets the customer at ease almost like being a member of the Ashley family. Everytime I go to the store I want to buy your quality merchandise

We love to shop for furniture since were starying over with everything. No matter how many stores we go to we always end up back at ashley. Mark is the best salesman and just plain human weve had the pleasure of working with. Hes honest about quality, he works with our budget, and is always ready to answer all our questions.

I would like to share that I made a call to Ashley HomeStore spoke to Mrs Becky for help with purchasing a mattress due to circumstances after speaking with her on the phone it was still two plus weeks before I could actually visit the store, I had expressed to Mrs Becky what I was hoping to find in my mattress preference she assured me no problem, I had taken a picture of one that I thought would be what I wanted, well I must say I could not have asked for any one that is very knowledgeable unbelievably kind and with sincerity to help she had made a list to what I expressed I was looking for and had marked the one Mrs Becky thought would be best for my request, I had the exact picture of what she had picked for me before I ever walked into Ashley's home store, I really can't say enough about not only Mrs Becky but everyone there was helpful and so kind, everyone has their preference I have shopped other furniture stores not anymore Ashley's home store is where anything I need I will definitely look no further I have found the quality of their merchandise is excellent, as far as knowing what you are looking for and helping you every step of the way everyone there is willing to be there for you and your needs and they do it with a kindness, a smile and you know you are in good hands to fulfill any needs you have for your home decor, Mrs Becky I thank you, I thank everyone that took time to greet me with a smile and they're helpfulness, so I can say everyone in search of whatever for your home just give Ashley home store a try, I believe you will find as I, you will not be disappointed. Thank you Annette

Becky was extremely helpful and went above and beyond to make sure my family was getting the Sofa that we wanted and the configuration we needed!

Becky showed us multiple options for the kind of couch we wanted. We didn’t have much knowledge before coming in but Becky helped let us know the differences and things we may like or not like about certain couches. Overall Becky helped us quickly reach a decision on what was the best fit for us!

We had a great experience here at Ashley HomeStore! Becky was so helpful and kind. She helped us find our perfect furniture for our master bedroom and living room! We would definitely go see her again.

Becky in Jacksonville was Great! Helped us find our furniture for our first home! Very helpful!

Mark was an excellent salesperson. I will definitely refer others to him

*EDIT* Delivery and setup was a nightmare which is why I have decided to edit my review. Getting this resolved by a “warehouse manager” was the worst experience!! It took over a year to get our table and bedroom set replaced since most items, including chairs, were scratched up. I have shared my experience with corporate offices and have just been shunned. I will never do business with Ashley furniture ever again!! Waste of thousands of dollars!! Mark was great helping us with our new bedroom and dining room purchase. Looking forward to the delivery and setup of all items.

Rachel is terrific. She makes the experience worth your time. Goes out of her way to help.

My shopping experience was a most pleasant one. My questions were answered and I made the purchase. I was and am aware of the delay in my table arriving which is not a problem. I'm being kept abreast on a regular basis. I appreciate all the help I'm receiving and have received in the past.

Nice selection of furniture and great style, sales personnel are very nice and not pushy at all while looking around store.

We went in to look for a sectional and Rachel was right there every step of the way! We could not buy outright but went thru their leasing and Angie went above and beyond to help us get exactly what we wanted! I highly recommend! Thank y’all so much! STOP IN AND ASK FOR RACHEL!

We had the pleasure of working with Mrs. Becky Milligan. She was such a huge help and assisted my husband and I with finding the PERFECT mattress for us as I like soft and my husband likes firm. She was so patient as we took our time and tried out all of the mattresses and also extremely knowledgeable in all the products we were asking about (gonna get a sectional soon!) we went in with a price point and I was so relived when she not only respected our price but got us the best deal on the best mattress that we could possibly get! She went above and beyond for us and gave us her full attention. She even recommended the best sushi in town! I will 100% be returning to see her specifically and I encourage everyone else to do so as well! ASK FOR BECKY!

Becky was great she was able to get us the bed we needed! She offered us several options keeping cost in mind! Thank you!

Ricky Venanzi made my home furnishing experience exciting, easy, and fitting to my budget. Although I went to the store with preferred selections already in mind for three rooms, Ricky took the time to walk me around the entire store. After looking at pictures of my home Ricky suggested a sofa/loveseat that looked better than what I had in mind. Ashley Homestore in Jacksonville showcases beautiful furniture that is more elegant in person than shopping online and very durable. I love everything that I purchased. The wait for delivery was longer than I anticipated but very well worth it. Ricky called me every week with an update on expected distribution dates until I received all of my pieces. I am so pleased with the customer service, furniture, and the delivery process. Thank you Ricky Venanzi and Ashley Homestore of Jacksonville NC! I will be making a return visit and referrals to family and friends.

Great. Sales man Ron pleasant n courtesy

Rachel helped my wife and I out with pretty much exactly what we were looking for. We will most likely be back there soon.

IF I COULD GIVE HER ALL THE STARS IN THE SKY , WE WOULD! We have bought many pieces from Ashley’s and she has always been so helpful. She has always been my go to girl. I went out to Wilmingtom to look around and got the run around - which brought me right back to Rachel. Excellent customer service ( to include my lady behind the glass) and a great communicator- If she says she can, she will and follows right up. Can’t appreciate her enough!

This place is awful. The furniture is great. I still don’t have what we purchased on 16 June though. The slick salesman originally said he “had to tel us 4-8 weeks, but it would be more like four” because of the quantity of times in the factory. Despite saying he would check on it and contact me weekly, I heard nothing for five weeks. When I finally got in touch with him he told us it would actually be over 9 (!!!!) weeks for the item as to leave the factory (on 20 August). During the ninth week he contacted me and said he is checking on it and would contact me on the 20th. A day passed and more of the same. I called customer service and the manager and now we are told the items with depart the factory on 1 September. 11 weeks after paying it full for living room furniture. Their customer service is terrible. I will NEVER recommend them and am contemplating canceling the order. Worse than the inability to meet timelines and abject failure to communicate with customers is the deflection to “COVID” knowing full well they laid employees off and have yet to hire people back despite the fact that North Carolina is a green state. They are simply attempting to maintain profit margin while transferring the pain to the consumer.

Beautiful furniture

Mark Hopkins was super to work with. No pressure sales, one item they did not offer but I found at another store, he was willing to let me take a pillow from his store to see if the color would work with the sofa from another store. I highly recommend Ashley in Jacksonville and see Mark, he’ll take care of you.

Not a large selection of mid century, if any. Shipping due to COVID, I was told 18 weeks, but read something that indicated less, and received a different answer. Some chairs there were nice and comfy, so much, I didn't want to stand back up, immediately. If you seek typical, traditional furniture, you will likely find what you seek. Salespeople were friendly, definitely not pushy.

I haven't got my bed yet and it's been almost 3 weeks even after the salesman told me it could be there in as early as a week. That said the people seemed nice in person but this wait is killing me and no one has called me back with an ETA like they said they would.

My husband and I went to the Jacksonville Ashley store to shop for a new mattress and was welcomed at the door by Becky. She greeted us warmly and left us to look around. When we were ready to talk seriously she seemed to intuitively know and was right there to help us find just the right mattress. She then gave us an opportunity to decide our financing options. She was very friendly and knowledgeable and we felt comfortable with Becky. She is an excellent representative of Ashley Furniture. Needless to say, we will tell people to ask for her and will return to her for future furniture needs.

Becky was the representative that stood out to my husband and I! She had a fantastic, witty; down to earth personality that didn’t come off as sales prone at all. We made our purchases at Ashley’s Furniture and we are so glad that we did! Will purchase from there in the near future🙂

Ashley has been a go to store for a long time. Today was no different. We had an issue with our mattress, three years after purchase. Mark did everything he could possibly do to make finding our next mattress, with the insurance and amount we had to deal with. I love all the staff that we encountered during this awkward time. Very happy with my new purchase, and completely satisfied with the experience and assistance.

We have been a customer of Ashley Furniture Home Store for 7 years. We love their products and selection but even more so, their customer service and knowledge on their products! Rachel is our go to sales gal. She is always friendly, knows exactly what is in store and offers up great advice when it’s needed. We look forward to continuing our home purchases with the Ashley Furniture Home Store in Jacksonville!

Rachel was awesome. Super friendly, great with our kids and made a special effort to make it a great experience. The furniture came faster than was estimated and delivery was quick and painless. People like her will make us come back to Ashley time and time again.

Chrissy was awesome! And I will continue to do business with Ashley Furniture

Becky is absolutely amazing.

Highly recommended great customer service great quality furniture ask for Ricky Venanzi,He really looks out for you A++

Becky was absolutely amazing. Really helpful, very sweet!

Becky was absolutely phenomenal with helping my husband and I choose furniture! Due to Covid she was very honest and informative about the process and answered all of our questions! We can’t wait to receive our pieces and shop at Ashley’s in the future!

Fantastic experience working with Mark. No pressure at all, and he listened to features we were looking for to help us choose a new living room set that would fit our needs - even measured couches so we’d know for sure if they’d fit our space the way we wanted.

Becky Godley was Great she helped Us out and answered all the questions we had.

After finding the couch, love seat, and coffee table we wanted at a competing furniture store in the area, I did a quick search and saw the exact same set available at Ashley HomeStore for WAY less. We went to the store right away and were greeted by Meghan. She was so friendly and helpful. They didn't have what we wanted as a floor display, but she helped us find everything and place our order via their online catalog and worked out a great deal (even better than the one I saw originally!). It only took a few weeks for everything to arrive and Meghan kept us informed of our order status regularly. The gentlemen that delivered our furniture were very friendly and helpful. Both they and Meghan helped solve a minor delivery issue right away. Not only was the customer service we received first-class, but the furniture we purchased is absolutely gorgeous and great quality. I will definitely be visiting the Ashley HomeStore in Jacksonville for any future big purchases.

Working with Becky at Ashley HomeStore was awesome! We had a great experience. Her expertise and willingness to help us choose the perfect furniture for our house was greatly appreciated. We also were pleased by the quality of Ashley’s furniture and the great variety of style options. We can’t wait to receive our new furniture!

Horrible customer service. I was told 6 weeks for my delivery. I waited patiently and was never advised that my 6 week delivery turned into 12 week delivery. Spoke to Amy on two separate occasions and she was VERY nasty. She does not need to work in Customer Service. I will NEVER do business with them again

Go see Rachel, she is awesome! You won't regret it!

Rachel was extremely helpful and very patient with our indecisiveness.

Rachael was the best! Had an amazing experience! She made shopping fun and was extremely helpful! The best!

Becky was absolutely amazing from the moment I walked in the door until I left. She let me change my mind a million times and ran numbers on multiple items until I found exactly what I wanted. She was also completely open and honest about the delays due to COVID.

It was a pleasure meeting and working with Greg! He was very helpful and definitely helped with all of our questions and explaining everything! He cares about his customers, very friendly, professional and was knowledgeable! Good sense of humor too!

Becky was so helpful and got us exactly what we needed, she was very easy to work with!

Rachel was fantastic, she helped us choose exactly what I'd pictured in my mind for our home. She went above and beyond to find the perfect pieces to make everything flow nicely through our spaces. All of the staff members were personable and eager to help. This wasn't our first furniture buying experience, but it was by far the best!

My husband and I had Becky! She is honestly the best person we have ever bought from. She knew exactly what we wanted and how we felt and she was even funny!! Thanks so much Becky. God bless you😁

We had the best experience with Becky at Ashley Furniture in Jacksonville. She is very knowledgeable about the products and treats you like family. Becky has a future repeat customer with us!!

Rachel is amazing! Her customer service was on point. She was super helpful and very patient with us! We actually had a lot of fun with her!

Rachel is amazing! She is extremely knowledgeable about the products and promotions going on in the store and gave us excellent customer service. I have not received that level of service in a long time. I will definitely look her up as we continue to replace rooms in our home.

Becky at Ashley HomeStore in Jacksonville NC is phenomenal! She was extremely helpful and considerate of our needs. Highly recommend Becky if someone is looking to buy from Ashley!

Mark and the staff at Ashley was courteous and very knowledgeable. Mark did a great job assisting me in my purchase of living room set. Highly recommended.

Rachel was absolutely amazing! Helped us get exactly what we came in for, all for an amazing price. Don’t bother spending time at other stores, you can get all you need here as well as exceptional customer service. Rachel clearly loves what she does and will make sure you’re just as happy with your choice as she would be for her own :) can’t say enough great things!!

Ask for Ms Becky! ... 5 star service from beginning to end

Our sales person Rachel was awesome. She worked with us with what we wanted and even gave us time to walk around by ourselves. We left very happy with our purchase and her service.

I’ve been working with Rachel over the phone for the past few days and she has been outstanding in every way.

Rachel was FANTASTIC! She was patient and kind and full of the right answers, if she had questions she made sure to find out the answers. She enlightened me in the new way of how mattresses are boxed now, blew my mind completely! If I ever go furniture shopping again I hope to see her again! I would recommend her to anyone who needs help furniture shopping, it was stress free shopping!

Kim helped us out with our bedroom set. She was very patient and totally understanding while we browsed and made our decisions. Super helpful with answering our questions we had. Great experience. Ask for Kim!

Rachel is always excellent every time I come in, she is FABULOUS!! I refer every one to her anytime I can.

Rachel was absolutely amazing! She was so kind and really went above and beyond for us!

So great to work with! Easy, quick and efficient!

Enjoyed working with Rachel. She made the ability to find and purchase furniture easy. Enjoyed the selection they had and the ability to pick and choose colors. Awesome work!

Kim is the absolute BEST! Great experience all around! Thank you Kim for all your help! (:

The rating is so low due to a worker here by the name of Kimberly F. My husband and I had come in to make a purchase and we were treated like absolute trash. Any questions i asked was responded to with constant snapping and she was condescending towards us. I asked another worker to help assist us instead due to us being treated poorly, she said she would go ask her manager then never did. So they also lie to you about going to do what they say they will. Ultimately we bought what we wanted, but I’m pretty upset she earned any commission from us due to her horrible personality. If she was more pleasant I’d probably would of had a better time here. If we ever go back I hope management has taken care of her or at least we can have someone else assist us while we are there. I will never work with that woman again.

We had help from Becky, and she was absolutely amazing! My wife and I had our little one with us and she spoiled him and us! Got a great deal too on a bedroom set! We will definitely go back again

Mark was patient, knowledgeable and quickly got order done once we decided. Answered all our questions fully. Will definitely see him again on our next purchase.

Becky From Ashley helped us find the perfect furniture for our first home! She listened to what we were looking for and went above and beyond to show us everything within our price range of what we needed. She showed us beds, tables, couches, etc. We left with a bed, a coffee table, and end table that is a perfect start. I would not go to anyone else! She helped sign us up for monthly payments and helped us make sure all the things we got were durable and able to withstand my Marine husband and our LabPit mix, Brutus! She brought knowledge of what she has in her home to what we were needing and it was so helpful. I highly reccomend you make an appointment with her ASAP!!! I don't think my husband wanted to leave her there! 😁

Mark is very welcoming, kind and professional. This is my second transaction with him. My visit to Ashley furniture was pleasant due to his service. I was specifically looking for the bolanburg 74” tv stand and he found it for me in store. I highly recommend to see him when you visit the store!

Kimberly was Very Helpful, answered All our questions; she let us wonder Around to look, and see what would catch our eyes!! We appreciate that she was NOT pushy and that She let Us decide on the type of Furniture we were Looking for!! I Finally picked out A Recliner Sofa with a middle fold down, with cup holders with two plugs and two USB port; Also a Rocker Recliner to go with it!! Thank You, Kimberly for help!! 🙂 🙂

I never write reviews but Becky was phenomenal! Super nice and helpful.

We initially bought 2 power leather recliners from Becky at Ashley Furniture. We started out shopping at several other furniture stores but finally found what we were looking for with Becky. Our experience dealing with Becky was pleasant to say the least. She was more than helpful. She became a friend. She looked out for us during the whole process so well that we went back to her again a few months later to purchase a bed for our new home. Despite our constant indecision and a serious complication with our available finances, she never waivered from giving us her undivided attention and the utmost in customer service. We highly recommend Becky to anyone and promise it will be one of the best sales people you've ever dealt with. Thanks Becky! :)

Had such a wonderful experience thanks to Becky. She made it happen. She set us up with the perfect bed and had a great knowledge of the product. She was extremely sympathetic and jumped through a great deal of hoops to get us what we wanted. Will be looking for you when we come back. Thank you!

Rachel was amazing with everything from helping me find the perfect couch for my home and making sure I was happy with my purchase. She went above and beyond for me and I will for sure come back to her if I need anything else from Ashley Furniture!

Rachel is my lady to handles my requests, love her.

Susan Venazi was the one that helped us. She didn’t make my husband and I feel pressured or uncomfortable which is like a huge thing for me. She was great to work with. She managed staying within our budge. Better deals then kimbrell’s and mattress firm.

Rachel was great! Very friendly, and took care of us!

Beautiful furniture

Ask for Alan! I was indecisive about my mattress and he was so patient with me. I have used Ashley multiple times and will con6to go back.

Rachel was awesome she answered all the questions we needed answered and helped us find a new bed that we love! She loves what she does and it shows. So if you’re in the market for furniture hit up Ashley Home Store and ask for Rachel, you’ll be happy you did!

Rachel was very polite. Highly recommend

Ron was great. He helped me buy a new dining table set and even price matched. I will definitely be recommending friends and family to him!

I love going to Ashley Furniture they have great things," Susan" is a amazing person to help you out if you're unsure on what you want

Ask for Kim!

Mark was awesome and was very patient with us!

Christy was amazing such a bright and friendly smile.