Ashley Store Jacksonville, NC

We bought a sofa and love seat from here just a bit over a year ago. In about 6 months the arm of the couch broke causing a soft spot midway, a year and a month the love seat recliner broke. We purchased the extended warranty with pet clause that would fix or replace. So we are 3 weeks into waiting on repairs the parts arrived for the love seat but not the couch. We were told Ashley’s wasn’t supplying them. That the repairer would have to get their own. So I find out my expensive couch is made out of freaking cardboard. I thought Ashley was quality product. DONT BUT THIS JUNK.

Becky was so helpful and pleasant!

I will never be able to thank Rachel enough for her kindness, support, patience, and willingness to work with me. My husband passed away unexpectedly. We were desperately in need of a new couch and a new bed for one of my children. As you can imagine furniture shopping was the last thing I wanted to do and my social meter was nonexistent. I stopped at a couple other furniture stores and was incredibly disappointed with the customer service and looks I received. Yes, I was in sweats and probably looked like a mess. That doesn’t excuse poor service and judgement. When I walked into Ashley’s, I was ready to call it quits. Rachel met me with a huge smile, pinpointed what I was looking for, encouraged me to take my time, and I felt zero pressure. I found what I was looking for and told her my budget. She was able to work some miracles to ensure we got what we were looking for. I left that night to process and make sure measurements fit and this was what we truly wanted. Life got busy and I reached back out a little over a week later to let her know we would like to proceed. She remembered who I was, what we were looking for, honored her quoted prices (even though many had increased) and gave me a hug before leaving. I wish every sales experience was this simple and customer focused. Rachel will have my business for life and will always be the one I send people to for any home needs.

Rachel was so kind and patient with me while I made decisions on my purchases. She was willing to help from the moment I walked in the door. Great Experience!!!

Furniture was all the same. Nothing unique. It also wasn't very comfy. I don't believe new furniture needs to be broken in, it should arrive comfortable. Prices I felt were high and not for great quality.

We had a great experience with Rachel. She helped us with everything and was so nice and caring! Honestly she’s the best person!

Rachel was awesome! She helped me so much and really made my experience wonderful! I will continue to do business with Ashley's Furniture in the future.

Good morning, I want to start by saying that the delivery is very long, they delivered the remaining furniture to us for more than a month, and no one warned about the delay and why there was a two-week delay. Until we called and contacted the store ourselves. I do not recommend this place. Also, why don't your employees put on shoe covers when delivering furniture, delivery and furniture are very expensive!! I ask the company's management to look into this!! I absolutely do not like it when people enter the house in street shoes...

Update: Nightmare experience with Ashley. Part 2. Had our furniture reupholstered yesterday and it was a shabby job, the saga continues as they’re sending someone back again to fix it. Sharing pictures of what’s underneath the pricey cheap furniture that this store peddles. Beyond appalled and regret making purchases from Ashley. Also to the generic response this review has received - I have zero interest or inclination in being on the phone to customer service yet again. I have, however, already emailed customer service about this with the pictures I’m currently sharing here - which if you were competent, wouldn’t take you long to find. Part 1. Chose to buy multiple pieces of furniture from the Jacksonville, NC store because we liked our salesperson and he wasn’t pushy like the countless other furniture stores/warehouses we visited. It was a pleasant experience until payment and delivery - which was, and is, an absolute nightmare! Every single piece of furniture from Ashley that has been delivered has been damaged (from bed panels to bed feet to a brand new couch stained with RUST?! and torn fabric!) This standard of service is unacceptable on so many levels for the prices we pay for mediocre furniture. Imagine paying thousands for a brand new couch, having to wait 2 months and it still ends up being delivered torn and rust stained. In this instance, I immediately got on the phone with customer service who are an absolute joke - will leave you on hold for hours, promise updates to fix the problem, and then go radio silent for two weeks while you have to chase them down for answers constantly calling the number and emailing them. The delivery team also likes to arrive way ahead of time with the damaged goods - say your delivery slot is between 2 and 5, and god forbid you work for a living and take time off of work to be present at the location of delivery during those hours, they like to show up unannounced at 12 (?!). We’ve been lucky that I was at home multiple times when this has happened but I can only imagine if I had showed up at the scheduled time, and I would have missed them because they can’t stick to a schedule or believe in the courtesy of a phone call, automated or otherwise. Manners are also apparently not a priority at Ashley with some of the delivery team just walking into your house while the door isn’t even halfway open yet, and being rude and surly. We were planning to buy more furniture but we will not be doing it at Ashley - it has been an awful two months of waiting, being delivered damaged goods at every delivery made, and subpar, borderline trash customer service. I write this review as I’m on the phone to them for yet another update on the damaged couch. It has taken so much of the joy of furnishing a brand new house and we deeply regret giving Ashley furniture any business. We did do our research and the reviews online were less than encouraging but we chose to go with them because of their salesperson, Tony. However, all the following experiences make the negative reviews we read ring true. Be cautious while buying from Ashley Furniture stores if there is delivery involved.

I had the pleasure of working with Ms. Becky Godley-Milligan furniture options for our barracks, and I couldn’t be more satisfied with the experience. From the start, they were professional, knowledgeable, and attentive to our needs. They took the time to explain product details, warranty coverage, and material durability, ensuring we found the best fit for our Marines. What stood out most was their responsiveness and ability to provide multiple quotes quickly, making the decision process smooth. They also understood the importance of balancing quality with cost, which showed they were looking out for our best interest—not just making a sale. Overall, I highly recommend Ms. Becky Godley-Milligan to anyone looking for dependable service, quality products, and an stress-free purchasing experience. Ms. Becky Godley-Milligan was great to work with very professional.

Excellent experience

Ms. Susan Venanzi, provided my family with EXCEPTIONAL service. She was warm, professional & kind. Susan was a GREAT listener and displayed her understanding of our needs and preferences. Ms. Venanzi was very focused and brilliant in giving insightful recommendations to match our desires. She was patient while we were browsing. Susan's expertise was absolutely invaluable!!! I would return to the Jacksonville NC store again and again to sort out her assistance to provide all of our furniture shopping needs. Please commend Ms. Venanzi for her outstanding service. Thank you! The Gibson Family

Becky was so helpful and heartwarming! 100% made us feel comfortable with our purchase!

We are long time customers, every time we come to this store, if is Jacksonville or Morehead City, is a great experience. At the Jacksonville NC store, absolutely wonderful customer service, from Rachel, Nancy and Kevin, everyone is always so professional, helpful and friendly.

Great service and very nice 😊

Rachel has been extremely helpful in helping my furnish my new apartment. An absolute joy to work with. She is so passionate about her job and customer service is out of this world. Thank you!!!

Becky did an excellent job of hearing what we were looking for and letting us shop alone.We couldn’t find the lamps we wanted. She asked for our specific requests and then asked if she could show us some online inventory and she found our perfect lamps!

Ricky the manager was awesome

I had the pleasure of working with Rachel and Nancy on a remote order. Both associates were very friendly, as well as understanding with answering questions and dealing with communicating electronically. Excited to receive the order and appreciative of their assistance!

Tony was great to work with, very patient and helpful. I would recommend him and Ashley Furniture in Jacksonville to anyone.

Excellent purchasing experience, this was our second sectional couch bought through Ashley and Becky once again made the process easy.

I had such a pleasant experience at Ashley’s yesterday Becky Godley-Milligan was such a sweet associate. She was kind and helped with any questions we had. I will definitely come back to Ashley’s in the future thanks to Becky.

Rachel is my new go-to for all of my furniture needs. Professional, friendly, easy to work with and made me and my family very happy with our new couch!

Rachel was amazing! Super helpful, patient, and genuinely cared about helping me find exactly what I needed. She wasn’t pushy at all and made the whole experience feel easy and stress-free. You can tell she knows her stuff and really enjoys what she does. If you’re shopping for furniture, ask for Rachel you’ll be glad you did!

Rachel and her team are phenomenal! The staff was friendly, knowledgeable, and never pushy. They really took the time to help me find exactly what I needed for my home. Delivery was prompt and professional, and the furniture looks even better in person. I’m extremely happy with my purchase and will definitely be back for future home needs. Highly recommend!

I ordered my dresser a month ago and won't be getting it for another week. It shouldn't take 5-6 weeks to receive furniture. Transit time from shipping to receiving is 2 weeks!!!! Where are they shipping this from?

My wife and I were moving to the area and we called the local number and were connected with Rachel. She went WAY above and beyond, helping us and answering questions 7 days per week almost around the clock. We were 6 hours away and relied on her going above and beyond with pictures, measurements, etc and she helped us set up the earliest delivery date. We had a few minor hiccups with the delivery but we're handled right away without issues from Rachel. Jacksonville, Holly Ridge, Surf City area, contact Rachel if you have any furniture needs.

Awesome customer service!! Rachel was great! I’m actually calling her now to purchase MORE

Kevin was very helpful and took his time in helping me. Thank you Kevin!

Our sales lady Becky was amazing!! Not pushy, very friendly, kind, understanding of our needs and extremely efficient

Becky and Susanne were amazing. Made my furniture buying process smooth and stress free!

Rachel (sales mgr), Angie (sales rep), Renita (car) come on in ask these beautiful people with good customer service skills, they are a very welcoming team you’d feel like home .

As always, the people here made my buying experience seamless and enjoyable. The furniture here is beautiful and the customer service is top-notch!!! Would definitely recommend this store to friends and family.

Ricky was amazing and so helpful. Everybody there was extremely friendly. Made my buying experience so simple.

Really amazing store with a variety of options. Always willing to beat your price. Got to give it to Tony an employee there, really patient. I made changes twice and he was still able to work with me and get me what I’m looking for with the discounts too. An Amazing guy.

We bought a bed set today at Ashley Furniture, and Susan was helping us through the entire process. We cannot imagine a better experience, nor a better person to help us along the way. The kindness and knowledge was unmatched. She’s a sweet southern lady who deserves it all! We are stoked for our bed to arrive.

Susan was the absolute the best !!

Awesome service Angie at Ashley

Our sales rep, Susan, was extremely helpful and very professional throughout our entire process.

From initial contact to final delivery and installation everything went great. The store point of contact, Rachel kept me updated throughout.

Purchasing furniture is a big deal. It’s a long term decision. The moment we walked in we were greeted with kindness and a cheery smile. The sales associate that helped us was Rachel McPherson and she was top notch from the second we walked in. Not too pushy but right there when we needed her. She did everything she could to make sure we were in budget and went over and beyond to make sure we made the right decisions and walled out with the best possible choices. Thank you so much. We’re not finished. We’ll be back soon and coming straight for the lady who made us feel like family!

Our experience at Ashley in Jacksonville was fantastic - in large part due to Becky’s assistance. She was attentive, responsive, and is an excellent representative of Ashley’s business model. Also - Ashley’s quality is hard to beat and reasonably priced.

The staff is so amazing there and do not overwhelm you! They actually listen to what you are wanting and do not try to sell you something you do not want! I would recommend them 100%

Becky is wonderful! Thank you so much for helping us pick the perfect mattress.

Ms Susan was absolutely amazing to us. She was able to get us exactly what we needed. She took the time to make sure it was the best deal. She also reassured me that my almost 3 year old was being well behaved. She made shopping as a mama a dream. I highly recommend her.

What a WONDERFUL experience we had with our visit to Ashley furniture. Our sales lady SUSAN was over the top. Not pushy but there when we needed her. Would highly recommend this store AND SUSAN Venanzi.

Rachel was so amazing at answering any questions we had and for us an amazing deal on our purchase.

We love our new bed and they did an excellent job with setup and delivery.

I worked with Rachel and she was absolutely amazing! Not only was she professional but easy to get along with and extremely knowledgeable in what was on the floor. I would absolutely recommend her to anyone going to the Jacksonville location.

I placed an order online and an outstanding sales rep contacted me from the local store to see if she could help me get a better deal and help with a couple items that were on back order and possibly being discontinued. Rachel was so helpful and knowledgeable on the products. She made sure I had everything I needed, helped suggest items that were similar to my original choices but no longer available, and most importantly helped me save a significant amount of money! Much thanks to Rachel for even reaching out when she didn’t have to. I highly recommend Rachel at the Ashley Store in Jacksonville. I will definitely be reaching out to her for future orders!

What an amazing experience! We were assisted by Rachel, she turned out to be super helpful and informative and an absolute delight!!!! Thank you Rachel for helping us pick out our new living room Sofa and dining room table! I can’t rave enough about Rachel, that’s mainly because I was super indecisive and all over the place. However, Rachel was able to narrow our choices and ultimately make the best decision for my family and I! Thank you so much…. #fromTheMcGee’s

We had such a great experience working with Becky while shopping for our new couch. She was incredibly helpful and genuinely inquisitive, asking thoughtful questions to understand exactly what we were looking for. What really stood out was how she went the extra mile—she even took the time to sketch out a layout so we could visualize how the couch would look in our space. Her attention to detail and friendly approach made the whole process smooth and enjoyable. Highly recommend asking for Becky if you’re looking for both expertise and care!

Was greeted by nice gentleman, Becky was close by and took good care of me. She made me feel very comfortable. It was a pleasure to meet Becky and I'll cherish my cross. Ashley Furniture is fortunate to have such a caring, attentive employee.

Have a great experience at Ashley. Becky are salesperson was so helpful. Highly recommend

Susan was so helpful getting us the couch we wanted at a comfortable price point!

Ashley Furniture is very friendly and understanding. Greg was amazing. I told him we couldn't do a down payment because of financial concerns and he managed to give us a really good deal. He was great, friendly, and very professional. We will be back for more Furniture in the future. When we come back, we will look for Greg. :) :)

We're buying a new home & I went to Ashley's Furniture. The sales associate Ms Becky was so helpful with helping me with my selections. She let me browse the store and was right there for me with ask my questions. And her positive attitude just makes you feel good. SHE'S THE BEST!!!!! I'll definitely be shopping for my home @ Ashley's and I'll be looking for Becky ~Donna Brown ~

Nancy and Kevin were both so amazing and helpful! Highly recommend connecting with them

Rachel was awesome and super good at what she does ! Furniture looks lovely Delivery was easy

We were shopping for a new loveseat recliner to allow me to sleep during painful nights. Alan was great in helping us find the right piece of furniture.

OMG when I tell you me and my husband are very pleased, we really are! The sales asociate that help us was Mrs. Becky and she definataly met our wants and needs. The store itself had a wide, vibrant, and also calming selection. I felt like a kid in a candy store...she was very insightful and informative about every peice we liked and the ones we were just curious about. Her and the staff in general were respectful and kind. Listen to me when I say this when you go to Ashley Homestore ask for Becky she got your back! THANK YOU BECKY....!!!!!

The ease in which I was able to make my purchase and have delivery of my furniture Made it a great experience

Once again, I had the best experience at Ashley’s in Jacksonville. I had a good idea of what I was looking for in a new dining table, but Rachel made the experience awesome once again. Thank you Rachel for your attitude and making the experience a pleasure.

I highly recommend Rachel if you are going to buy furniture at Ashley Homestore in Jacksonville, NC. She is very professional and knowledgable. She helped my husband and I create a modular sectional for our living room and even drew us a diagram when she couldn’t find the setup we wanted online. She made the whole process seamless and we truly enjoyed working with her.

We went to Ashley's furniture store in Jacksonville NC to purchase furniture for my daughter and son-in-laws new home. We had a very large order. Ricky Venanzi was the salesman that helped us...he was WONDERFUL. Ricky never pushed, us which so many salesman do but when we had a question he was right there to help us. If you ever visit Ashley in Jacksonville NC I would highly recommend working with Ricky!

I have to say dealing with the Ashley Furniture store on Western Blvd in Jacksonville NC is a sure pleasure. No one hounds you or stands over you pushing Sales. They are very friendly, knowledgeable, and professional. I have to thank them all, but especially Ron Pollard. What an asset to your company. This man is amazing. Hold on to him.

Update: Ashley furniture has gone above and beyond and I am so thankful this company has integrity when it comes to handling problems. TCW furniture was utilized to fix our couch and they were AMAZING. We are excited to continue doing business with Ashley furniture and furnishing more rooms. I am certain this will be a lot smoother for future purchases. Thank you! I am so saddened at my delivery experience. The delivery men were very nice upon arrival but definitely did not care about the furniture. Upon arriving to my home, they had an issue getting the couch through the door. Instead of considering it too small to bring the couch in, they took off the legs and aggressively pulled each leather cushion in one by one as the other pushed from the other side. The back cushions are not removable by the way. The couch was also placed on the ground as the evolution was going on. There are so many scratches all over the couch. When putting the legs of the couch back on, they stripped the screws so bad that it will be nearly impossible to remove again. They were so angry and very frustrated at the experience as well. The couch should have been protected as it was rubbed against wood and metal around the door and door frame. What a terrible experience and there is nothing I can do about it until Monday. Based on the reviews I am terrified of how this will be handled. The couch is not repairable and it’s “not their problem”. I should have taken a video of how aggressively they pushed the couch through the door. I will update this review as I go through the week and get in touch with customer service.

RACHEL at Ashley furniture is absolutely incredible, she went above and beyond for our family. The best furniture shopping experience I’ve ever had.

I don’t even know how to begin. I need this review to stand out above the rest because the saleswoman who helped my family and I last week at Ashley furniture in Jacksonville NC was absolutely beyond professional and extremely helpful. Rachel McPhereson was so understanding of our financial concerns and concerns of longevity of the materials. She managed to find us the perfect sectional and got us an amazing price ! I actually smiled making this huge purchase, I owe it all to Rachel who treated my family with respect and compassion and really went above and beyond on the 80th anniversary sales weekend finding us our new sectional! We can’t wait for it to arrive !

We had a great experience buying a new couch and dresser and night stands from Ashley! Becky was our sales associate and was a total gem 💎. We purchased our couch first and then went back and requested her for the rest of our furniture. She was not pushy and was super patient and helped us find exactly what we wanted. She made sure the delivery all came together on one trip. We did have to wait a little while but the delivery people came at the beginning of our time window and were efficient and friendly. Would definitely purchase from here again!

Knowledgeable, fast, and pleasant. Looks out for her customers. Thank you Rachel. Look forward to working with you again.

Becky was extremely pleasant, friendly and professional. She made us comfortable quickly and we felt no pressure. You are fortunate to have her represent your store.

Becky was so nice and super helpful through our couch buying process! Also love the layout of the store, so easy to navigate and choose what you want!

The delivery was done prior to the date and time set, the techs were neat and professional! Lisa has settled into her new chair and loves the look, so far no issues! A special thanks to Becky for her expertise and following up on the delivery! Was a pleasure doing business with Becky and Ashley Furniture ! Lisa & John

Becky Milligan is such a pleasure to work with. She is incredibly helpful and knowledgeable on the products. I look forward to doing more business with her!

Excellent

Pretty good experience with salesman. Very kind to my little children and made it an enjoyable experience for them as well! Very clean and great options! Would just prefer more delivery options.

Visited today with the intentions of making a purchase and I did just that. As soon as I entered Mr. Ron greeted me and told me how to best browse the store for my needs. He allowed me time to myself before approaching me again to assist me and was very pleasant in assisting with my purchase. The staff at the desk were also amazing as well. I will definitely be returning for future purchases.

Went in to the store and was pleasantly greeted by Ms. Rachel Mc Pherson. She asked what I was looking for. She showed me a few options in each of the items I was interested in. She also gave me print outs to show my husband. We came back the following day. We were able to get everything we needed. The process was very quick and easy. Ms. Rachel was very professional and personable. If you want a great experience, see Ms. Rachel Mc Pherson!!

Service at the Ashley Furniture store in Jacksonville, NC was awesome! I came back specifically to talk to Becky. Luckily, I caught her as she was leaving and she had no problem taking the time with me to find the best stuff for my new apartment. Everyone else that got involved was very nice and helpful! I’d totally recommend anyone stop in and talk to Becky!

We had a great experience purchasing our furniture for our new apartment. Rachel was amazing, she helped us find the furniture we needed and gave us great deals. I would 100% recommend if you’re coming to Ashley’s to speak to Rachel, she’ll get you what you need for the best price.

Being in retail over 25 years, and having purchased items from Ashley before, I have to say, this time was by far, the best experience I have had yet. The store is exceptionally clean and organized. Every member of staff we encountered was extremely pleasant and offering assistance. We were greeted by Becky as we entered the building. She has the attitude and personality that can make anyone's experience the best you'll ever have. Just the way she listens to what your needs/wants are. Which in retail, is one of the most important things an associate can do. The follow up, with qualifying her customers, lets you know she's knowledgeable at what she is doing. Her caring and compassion for finding you exactly what you're looking for, and in your "comfort" price zone, is hands-down, top quality. Thanks for the great experience, Becky. One we will never forget. We can't wait until our furniture arrives. Looking forward to following up with you before and after it does, as well. Ashley better hold onto this one. You have one of the best I have seen in my years in retail. We would post pictures but still waiting on arrival of our purchase. I'm sure we won't be disappointed. Thanks, and God Bless.

Becky was so friendly from the moment I walked into the store. I told her what I needed, and we made a plan to go room to room to find just what I was looking for. I wasn’t ready to commit to purchasing on day one, but she was so memorable and kind that I had to come back and take a second look a week later. She made the process so smooth and got me the best possible deal on a new bedroom set. When I am ready to upgrade my living room here shortly, I am 100% coming back to Becky. You will not find a better representative at Ashley Furniture who cares and truly advocates for you like Becky did for me.

Angie was amazing! She helped me pick out 4 rooms within my budget. She was friendly, and she wasn't a pushy sales woman. I will definitely go back to her for any future purchases. Thanks Angie:)

Rachel was pleasant, professional, personable and very helpful.

Rachel did a phenomenal job helping me with my furniture needs! She didn’t overcrowd me when I came into the store! But assisted me when needed! She stayed in contact with me throughout the process to make sure my delivery went well too! Definitely recommend her for assistance!

Fast and friendly service. Our personal sales rep, Becky, really helped us through selecting out furniture to meet our needs and finding us the best deal.

Rick was AMAZING today! He helped my family so much and is the nicest guy out there! Didn’t take very long to get all our things situated either. I’m super happy, and super excited to get our new bed delivered! I can’t wait to go back and shop some more! Thanks Rick, you rock!

Ashley (Jacksonville, NC store) needs to be cloned!! She assisted my husband & I in finding the best mattress/foundation for us!! We plan to return to Ashley/Rachel when ready to look for additional items for our home! Thank you Rachel!!

Had an excellent experience in the store with Becky this weekend. She not only helped me pick out the perfect sofa but helped our entire living room vision come to life. She went above and beyond with her kindness and professionalism as she helped us pick the perfect pieces without pushing her own agenda. She was a delight to work with and we will definitely be back to do more business with her.

Susan was absolutely phenomenal, providing great information, professional, very funny and sweet. Def recommend asking for her

My Jacksonville NC Ashley Furniture Store experience: First of all, Susan Venanzi is an outstanding ambassador for the company and brand. Two weeks after making our purchase for a leather couch and loveseat while visiting the store another Ashley employee informed me the furniture ordered was possibly being discontinued and that she could help with another purchase if needed. Fortunately, Susan arrived moments later and restored my confidence in Ashley products and assured me that there was no need for concern. Ms. Susan went the extra mile and called me every week to give me updates on my order (four weeks) with that same smiling and welcoming voice. I have read some unfavorable comments previously but I can assure anyone that Susan Venanzi made sure that wasn't my experience. She has my confidence and gratitude for exemplary customer service . Good save... Ashley Furniture and Ms. Susan.

When I entered no one followed me and allowed me to peruse the store on my own. Needing a dresser for my grandson, I then came across Becky, who helped me find the perfect one. I will be back as I need more bedroom furniture for my two extra bedrooms.

Angie was so helpful and amazing! She helped us look at beds and couches. Definitely recommend this place for all your home needs

We needed to furnish the primary bedroom in our new Jacksonville home. Greg greeted us upon arrival and assisted us in making our purchase. He was terrific. The set had to be ordered. The bed, nightstand, and mirror were all delivered without issue. The dresser was another story! It arrived at our home damaged three times! The third time, it wasn’t unboxed until it arrived at our house! The delivery teams, in each case were amazingly professional. The best part of our experience was dealing with Rachel. With each failed delivery, she grew even more determined to make it right… and she did! The fourth time was a charm. Rachel went way above and beyond, even taking my call while at a dr’s appointment. Rachel is a Customer Service Superstar!

Awesome customer service. We had a great experience with Rachel when we bought our bedroom set and we decided to go with Ashley Furniture again for a new couch. We called the store after hours, unknowingly, and Rachel ended up getting a quote for us after her shift was over. She has been so pleasant to deal with and has great communication skills!

We have bought a bedroom set and then a couch. Rachel took great care of us both times. We will always see her when upgrading our furniture!! Also the shipping was so Fast!!

we came literally 15 minutes before closing but rachel was super welcoming to us . she let us look around until we found what we loved and gave her recommendations which helped a ton and we purchased our first bedroom set that day! she was very kind and open to us and what we were looking for and we greatly appreciate it. thank you rachel 💗

Becky treated us very well. Didn’t try to upsell us on anything we weren’t interested in and respected our decisions when we asked for specific information. You could tell she really loves helping people.

Was greeted with open arms and eager to help for my needs and want in a furniture. Becky was one of the associates who helped me with the process of buying a bedroom set and was giving me tips and advice in regards of maintaining longevity of the lifespan of set furniture. Overall, lovely service and staff!

I am currently furnishing my whole house and had the best experience and customer service with Rachel. She went above and beyond for me getting me the best deal and has stayed in constant contact while I wait for everything to delivered to my house. She will be my go to when needing anything else! THANK YOU for making this a easy process

Rachel went above and beyond from the purchase of my couch to after delivery. I came in and knew what I wanted and she recognized that I wanted to get in and out as fast as possible. But where she had to put in the work to earn the commission was coordinating my delivery. She was responsive and helped me out with a lot of hand holding that made the delivery go flawless. She is a true professional.

Rachel was an extremely helpful associate-----she is the best.

Rachel was awesome to work with Great Customer Service. I was able to get everything I wanted at an excellent price.

I had a wonderful experience at the store. Very friendly sales people. Furniture was delivered today and Linwood was very professional. I had a blemish on the bunk bed and he is going to have it replaced. I highly recommend Ashley Furniture store and I will be returning for bar stools.

Great staff. I had to place my order online. Staff stayed with me and made sure everything was right.

Very helpful and professional, making our time easier. Thanks for your patience and support.

The sales associate Becky greeted me with professionalism, respect and dignity. She assisted me with my needs and want without hesitation. She was prompt with finding out the best answer and solution to my problem. Not only did she helped me find the furniture I wanted she was knowledgeable about the style and made sure I got a deal of a lifetime!! I highly recommend if you stop by Ashley’s Furniture Becky is your girl!!

Becky was absolutely wonderful and extremely helpful in finding and picking out a tv stand with a fireplace built in. She got us an amazing deal and left us feeling more than satisfied with our purchase. We didn’t feel any pressure to purchase it either which was very refreshing. Becky did a wonderful job!

Rachel is a wonderful and professional sales person. We are very happy and motivated to go back to Ashley in Jacksonville NC because of her excellent help in our purchases.

Rachel was so helpful in the purchase of our new bed and mattress. Thank you Rachel it was a pleasure to meet you!

My wife and I have frequented this store in Jacksonville NC for over 10 years and our experience has always been 5 out of 5 every time because we only deal with Rachel. She has always treated us like professionally and always goes above and beyond to make sure we are completely satisfied with our purchase. I would recommend anyone going to the Ashley store in Jacksonville to only deal with Rachel because she makes the experience memorable and exciting.

Becky was the best all of my questions were answered and I received a deal of a lifetime on my new sofa and chair everyone in the whole store was very helpful everything was explained and my budget was met with high quality furniture and service I recommend stopping by and taking a look

My roommate and I went there to look at getting an office desk, didn't want to be followed the whole time and we kept saying WE just want to look around but this bigger sweaty guy, sales worker followed us the whole time plopping on whatever furniture was nearby us, things we would look at he’d see a compartment on the side of a desk and say “right, thats where you hide the stash” which whatever but then he was commenting on my weight and laughing at me about my size making jokes. Very professional. Nobody wants a fat sweaty guy following you the whole time.

ASHLEY Furniture has a real gem with Becky Milligan, excellent sales associate, well informed, friendly. We were very pleased having Becky as our sales associate. Thank you

Me and my husband can’t wait to get our furniture in soon! Becky is a lovely and helpful lady. Definitely will be back🤗

Rachel was absolutely amazing and had great customer service. She greeted us immediately when we walked in and after telling her what we were looking for, she explained how we could find what we want and told us to let her know whenever we needed her. She didn’t hover or pressure us to buy what we didn’t want! Would definitely recommend this Ashley’s and Rachel !

My husband and I truly had a great experience at our Jacksonville, NC Ashley store. It was nice not being bombarded by salespeople at every turn. We were greeted by Becky upon entering and asked if we needed any assistance. Becky respected our choice of wanting to look around and gave us enough time to browse the sales floor peacefully before checking back in with us. In the end we purchased a queen size mattress and have been happy with it.

We have NEVER had a more pleasurable experience in a furniture store than we did with Becky from Ashley’s Furniture!! Honestly she was SUCH A JOY to deal with, no pressuring, she tried many ways to help us find the best option for what we were looking for and made us laugh multiple times!! A true joy to be around. My husband and I talked about her on the way home and how that was the first time ever that we truly enjoyed furniture shopping! Becky has a gift and we were grateful to have had her wait on us that day!

Rachel was amazing. Our family worked with her years ago and she remembered everyone as soon as we walked in the door. Great service and worked hard to ensure we got the best price! 10 out of 10 for sure.

Rude company full of liars. They lied to us about the timeframe in which we would be receiving our furniture which was a dealbreaker. So they lied to get us to purchase the couches from them. Then when we called cooperate about it they were extremely rude and tried ti tell us that we were quoted the right amount of time but we just didn’t know how the process worked. So it was our fault. Then when we asked to speak to a supervisor because that didn’t make sense and she was being extremely rude and blaming us for not knowing she said she was the supervisor and there was nobody higher than her that we could speak to. Period. I feel completely duped into buying this furniture from this company and would have bought it from a furniture distributors who had them in stock had I know how shady the Ashley furniture cooperate was.

Rachel has been the absolute best sales person. She was very friendly and helped us without any pressure. Definitely recommend her!!

Rachel has been great to work with and saved me so much money. 10 out of 10 recommend!

It’s a rare and delightful experience to find a place that truly feels like a home away from home. A huge thanks to Becky for making this possible! She's a remarkable person with outstanding customer service skills and communication, and it's clear that the care she shows for her customers is genuine.

It was a delightful experience. Becky was amazing and has the patience of a saint. She was extremely helpful, knowledgeable, and attentive to our needs. Will definitely be back.

Becky was great with helping us find the perfect couch for our home. She let us wander and look at the store on our own and only followed with us when we had questions about pieces. I never liked hounding employees when shopping for furniture, but Becky was the perfect combination. Would definitely come back to Ashley furniture just for her customer service ! We love our couch though it completely our home ☺️.

Becky was great to work with! She wasn't hounding my husband and I into making any decisions and showed us a chair that we didn't see and fell in love with instantly. Will definitely be going back and asking for Becky when we need to get more furniture or a new mattress.

Rachel at Ashley Home Store was an Awesome sales person to work with. No pressure at all.

My boyfriend and I went to Ashley’s and had the best experience with the sales associates there. Angie took care of us the whole time and knew exactly what we wanted. 10/10 recommend miss Angie!!!!

Rachel is by far the best salesperson I have had the pleasure of working with in years. We feel very taken care of - just the kind of service we had hoped for. Thank you, Rachel!

Rachel was amazing and helped us get everything we needed for our new home! She made sure we got the best price while making everything as easy as possible and thoroughly explaining all our options to us. Rachel was the best and made us super comfortable. We are so happy we made our purchase at Ashley with Rachel!

Rachel with absolutely amazing! I chose buying with her over other Ashley locations because she was the most helpful without being pushy, as sales people tend to do sometimes. She was more than happy to run several different numbers for us so we could find what worked best for our needs. I recommend her to anyone looking to go in and buy furniture!

I cant say enough about Becky she is amazing. She helped my husband and I find the most perfect new mattress. She is very knowledgeable and I highly recommend her to everyone. We look forward to working with her in the future.

We recently move here from california. We purchase a couch, Rachel helped us she was very helpful, and we have two kids shopping with kids is always not easy but she also was super nice to our boys, she made it fun and easy for us. The whole staff are very professional and friendly. We decided to go back and purchase more furniture.Definitely recommend this store and ask for Rachel!

Great, no-hassle experience buying furniture with Becky. She is honest, knowledgeable, and gives great advice! She made the whole process a breeze and I would be happy to do business here again.

Rachel was awesome

Great experience at Ashley today! We worked with Rachel McPeherson; she was amazing! She was patient, accommodating, and so helpful! We got all we needed and the process was smooth and fun! Go see Rachel, she will help you out!

Great variety of furniture with great prices. Rachel was very helpful with the purchase and keeping us informed about delivery windows. She was very kind and took time with us to make sure we made an informed decision and were happy with our purchase.

Great store, very easy to work with. Was able to get the couch we have been wanting and it's at the warehouse already so we get it way ahead of schedule! Ask for Rachel the sales manager and you won't be disappointed!

10/10 Rachel was amazing!! she had every answer to our question and was able to accommodate to our needs! She was patient, helpful, and kind! we loved her

Ive had the best experience EVER with Rachel! From the time I walked into Ashley's Furniture she assisted me with ordering my sectional which by the way at that moment haven't even hit the floor. Rachel ordered it and kept me informed with updates up until the morning it arrived! If your ever in the need of new quality furniture go see my girl Rachel💖 shes the best!

We went in for a couple things left with what we really needed. Great Customer service all around. Rachel is the Best!! Thank you for making our New home complete!

Rachel did an amazing job

Ms. Rachel met us shortly after we walked into the Ashley’s Furniture store in Jacksonville, NC. Her personality, salesmanship and professionalism was truly 5 star+. She let us browse and at no point was she intrusive with our browsing. When it came time to have question answered, she made herself available and began working with us to find the appropriate living room furniture. This was one of the few experiences I’ve had, were the salesperson wasn’t a vulture following us around. Since we didn’t have the exact measurements, Ms Rachel continued helping us via text, when we got home. The following day, Ms. Rachel made herself available to help us seek out the right stuff, which she did. She is a roll model salesperson and our business relationship was off the hook. We’re looking forward to working with her in the future and by word of mouth, highly recommending her. Keep doing what you do Ms. Rachel, you are a big asset to Ashley’s….Boom!

Rachel, the sales manager, is simply the best of the best. She gave us all the information we requested, worked her magic when it came to numbers, and really took care of us. I told her, at the end of the transaction, that we’d be customers for life and I meant it. If anyone is looking to buy furniture, see Rachel at Ashley Furniture. You will walk away feeling appreciated and taken care of.

Becky was so helpful and we found everything we wanted for our new home!!! It was a great experience and she was so kind and helpful!

Rachel is amazing! Great service and got a great deal.

Becky was exceptionally helpful and informative! Very pleased and thankful.

I had a wonderful experience with Becky, who helped me pick out my dream couch and a side table. She listened to my needs and made suggestions that were specific to my situation. She even remembered small details, like my dog's name. I like that the furniture they have in stock is good and sturdy. If I have any furniture needs in the future I'll be sure to come back to Ashley, and I'll happily ask for Becky's assistance again.

Becky was very professional, easy to talk to, great advice, and awesome customer service!

Rachel McPherson was phenomenal and was very energetic you can tell she has a passion for the job she helped us with understanding deals going on and giving us the best deal possible. She worked some magic and we got a full king size bed set and a Sofa. She gave us time to communicate ideas through your options for us was never pressured even after closing we were still there but walked out happy customers and the ladies that finalized paper work were great and positive energy in that building will be coming back soon for more.

Rachel is a true professional sales representative for Ashley Furniture. We dealt with her over two years ago and again today. Her effervescent personality is genuine and infectious. She listens and works diligently to get us a great deal.

Becky was fantastic and brings such amazing energy! She was extremely helpful and found our dream bar stools. She is very diligent with her work and made sure we were getting the best price for every item we got. She is truly the best of the best and will definitely be back to see her if we are ever in the need of new furniture.

Excellent experience

I thought that Becky was vary nice and vary helpful. She helped me find what I was looking for and made sure I was informed in everything I need. I will definitely be coming back in the future.

Great salesperson, Becky. Becky is very professional and thorough and has a wonderful and warm demeanor.

After having a really terrible experience ordering a sectional at another local store, I called Ashley to see if they could help. First, I spoke with Renita. After explaining to her that I had been waiting 3 months for the couch I ordered from another store, I told her I was hoping someone could give me a time frame on how long it would be to order the same one from Ashley. Miss Renita immediately got me to Rachel, who was able to get me a quote immediately, which was WAY less than what I paid at the other place, and let me know that they had that sofa (at least most of it) in stock. The very next morning I signed my paperwork and they placed my order. The next day, their warehouse reached out to schedule delivery and I had the ENTIRE sectional delivered to my door and set up in my living room in less than a week. Rachel and Renita really went out of their way to make me feel special and sympathized with me, and turned the terrible experience I had with their competitors into an extremely positive one at Ashley Furniture. I highly recommend this store and Rachel and Renita for their wonderful customer service and for going above and beyond for me and my family!

Rachel was great to us She is the best

Rachel provided excellent service! Highly recommend seeking her out!

Rachel was amazing, answered our questions, placed our order & handled everything perfectly. It’s our pleasure working with her again!!

Excellent Customer Service! If you are interested in finding a new mattress or anything else please ask for Becky. The entire process including support from other staff members today was truly exceptional. Becky is a master in her craft and deserves recognition for a job well done. Thank you so much for helping me and my wife today.

Rachel is amazing, she got us a great deal on a huge sectional, a new living room table, bed frame and mattress. We honestly could not recommend her more. She even let us text her if there was anything, after our initial time in the store, that we were interested in. We will definitely be recommending Rachel to our friends in the area.

Had a wonderful experience with, Becky. She was patient, gave us our space while browsing around, and was very thorough throughout entire process. She had a very welcoming personality and made it a joy to work with. We are grateful for her honesty and efforts while welcoming us to the neighborhood.

Very positive. Becky, our salesperson, very friendly and quite knowledgeable. She helped us thru the process of getting what we wanted to answering all of our questions. And, staying with is thru the selling, buying & financing. Thank you

Rachel is very knowledgeable about all the furniture, very friendly, a wonderful and beautiful attitude. I would recommend Rachel to anyone that shops at Ashley Furniture.

We got the Maggie sofa and oversized chair and ottoman and are in love. However, Rachel was the second best part of all this! She is one of those people who you almost forget you’re doing business with. She’s just awesome. Appreciate all the help, Rachel and Ashley’s!

Becky was so wonderful. I had purchased a corner piece I needed to complete a modular sectional I bought last year and forgot to bring my Ashley’s card. She quickly found all my information and was so very personable. I was in and out in just a few minutes. Ashley’s is such a fabulous place to buy furniture. Thanks Becky!

Rachel was awesome, she was patient, informative and worked well with the details we gave her for delivery. We would definitely recommend her to anyone who goes to Ashley in Jacksonville, NC

Becky was wonderful! She made us feel welcomed and loved from the moment we walked in. She was very knowledgeable and helpful in making our furniture choice. We will definitely be back.

Becky was the absolute best! She was extremely helpful with it came to picking out the best color and size couch for our living room. She is very knowledgeable.

Great energy and everyone was very friendly and professional. All my questions were answered and I was able to finance my purchase in less than 10 minutes. Will definitely return once I am ready to buy new furniture.

Got me exactly what I needed even though it wasn't on the floor, so helpful and kind!

If you're in the Market for new furniture, whether it be a bed or bar stools, go see Becky at western Blvd location in Jacksonville. Becky greeted us at the door and she immediately knew what we were looking for. Her knowledge and expertise is just what we needed on deciding what would work best for a newly completed project! Thanks, Becky! We appreciate you!

Alan was fantastic! I went in needing a couch (had already eyed an Altari sofa online and went in as a decided buyer).. I did want to see purple mattresses and Alan walked my gf and I through the building teaching us about all the new things with beds and wasn't pushing at all. I did buy the sofa I went in for and now I'm VERY interested in a Purple.

It was a great buying experience and Becky the salesperson was professional and personable in everyway. Both my wife and myself are pleased.

I went to Ashley Furniture in Jacksonville, NC and I was helped by Mr. Tony. When I tell you that he was very patient, helpful and kind that is exactly what I mean. He knew the products and was very thorough. We were there for hours and he never complained about our indecisiveness. If you are looking nonstop for furniture go check out Ashley Furniture in Jacksonville, NC and ask for Mr. Tony. He is the best.

Went in today to buy a new sectional, and Becky helped us fulfill every point on our checklist, giving us a great offer on the perfect sectional for my husband and I. Becky was extremely friendly and sweet, and I would recommend her to anyone that comes to this store!

Very friendly and helpful! Got us exactly what we wanted!

Rachel was very kind and helpful! She does a great job

Angie and Nita at the Jacksonville, NC location worked SO hard getting me the sectional I LOVED. I couldn’t thank them enough for their advice and support through it all. Definitely going back for more goodies in the future to complete my new home! 🩷

Rachel was awesome. She helped us and our daughter and son in law get furniture.

Becky G was our sales lady, and her customer service was hard to beat.

My sales person by the name of Rachel was very knowledgeable of the products that I purchase. Highly recommend this sales person from Ashley furniture store in Jacksonville NC. Just Awesome, thank you.!!

Rachel is amazing! She helped us get our dream furniture set. She is on top of finding the best deals and working in your budget! Thank you Rachel!!!

Rachel was AWESOME! She will definitely be my go to for all furniture needs!! She should get 10 stars, not 5.

Becky was very helpful and professional. Great service!

Rachel was excellent in helping us find what we needed for the best price. We didn't feel rushed or like we HAD to buy today. She's very personable and a we would glad to return to her for our purchases.

Take it or leave it. Just another furniture store.

Please do yourself a favor and avoid Ashley furniture. My family recently spent $6,000 on a dining table set and bedroom set. The delivery team caused damage to our home and a piece of furniture. Six weeks later and still trying to get a delivery team that isn’t completely incompetent to deliver the new one. The store doesn’t want to hear from you once the sale is made. The customer service center is nothing but hostile, unfriendly, and completely incompetent reps. We will NEVER buy from this store again.

Walked in to just browse the mattress selection and Alan saw us come through the door. Was quick to get us to the appropriate section. We had him walking back and forth through the store atleast five times. He showed us everything that aligned with our interest and needs. He was honest about the different features and even taught us something we didn’t know about mattresses. Also took the time to teach me how to properly lay in a pillow. He was kind and patient with our children and that’s even hard for me to do. He made sure we were comfortable with quality and in our price range too. We decided to purchase a bundle and some extras that day. If it were not for Alan’s experience and honesty we would not have made a purchase. This is why we continue to bring our business there.

Staff is amazing and helpfull. Not pushy. Reason for 2 stars is more for product. Got a bedroom set and opted for putting the bed together myself and glad I did. I got to see all the flaws in it instead of having someone put it together and not seeing the problems. Wood warped. Bought a queen bed set that my queen bed is to small for. Came in 3 boxes and it doesn't tell you where to start... I feel I would have gotten same quality items from Walmart for a quarter of the cost tried to contact you but wont.let me. You want to talk to me feel free to get my number fron the store and call me

Rachel did us great

Great furniture and even better customer service! Very impressed with the service

We had a truly fun time shopping with Becky . She definitely got our vibe and rolled right along with us. We love her! Would 100% recommended working with her. Thanks again and we will see you soon for the next furniture shopping adventure

Best experience I’ve ever had at Ashley Furniture. Becky was very knowledgeable and made sure everything was in tip top condition.

Miss Becky is amazing, she took the time to explain everything to us and did not force us to purchase anything. She is very friendly, thorough, and amicable!

Rachel has been a true pleasure from start to finish with our furniture purchase. I can't say enough about how wonderful and helpful she was.

Becky was amazing and extremely helpful while we worked through our recent purchase. Can not wait for the new addition to our home and we will be returning to add to it.

Very helpful and quick getting me my furniture, my husband and I needed something ASAP and Rachel was super nice and quick with it! Would definitely recommend specially Rachel. Very good prices also.

Becky was absolutely amazing! We went to get 2 bedroom sets for our new home. We brought our 2 month old baby with us and she made us feel like family! She was so knowledgeable and made sure she was getting us the best deal she possibly could! We will be going to her for any of our furniture needs going forward!

We were very pleased with the professionalism of Sarah Borofsky at the Jacksonville, NC store. She was very helpful, knowledgeable, and was not pushy, which we were very thankful for ! She allowed us to browse on our own, and when we had a question, she was readily available to help us. When we are ready to make our purchase, it will be through Sarah.

We recently went in here to look for a sectional sofa and we met Tony. He is a Veteran and the most knowledgeable young man when it came to what we were looking for. To say that we had exceptional service would be an understatement! WE HAD SERVICE LIKE YOU'VE NEVER EXPERIENCED BEFORE!!! I would recommend you to go see this young man for anything your looking for... he will not push anything on you... just help lead you in the right direction. He's truly an asset to this store and company!!

Very knowledgeable and helpful, Rachel was a pleasure to work with!

Rachel was awesome in helping my wife and me find the bar we wanted. She worked hard in ensuring we received it in a timely manner, I am sure to work with her again the next time I need anything from Ashley Furniture!

Rachel was outstanding with my purchase order. Made sure I got the most bang for my buck

Rachel was absolutely amazing! We will definitely be going back to Ashley Furniture for our future furniture needs.

Becky showed me many different recliners that would meet my needs for my upcoming surgery. The recliner I selected was the best suited for my needs and the very first one Becky showed me! It is exactly what I needed for my knee surgery! She was very professional and helped me through the financial aspect of my purchase. I appreciate her willingness to work with me and give me the best payment plan possible! Becky is just the very best to deal with and I couldn't have ask for someone more honest and upfront to deal with!!! I will recommend her to all my friends! Thank you Becky! You were great!!!

I needed to order a new bedroom set for my daughter. Rachel was very helpful and pleasant to work with. She helped me pick out the perfect set and explained everything in detail about how the delivery would go and how i would be notified of the status of my delivery. She was also very accommodating to my schedule. I also appreciated Nancy at the front desk. She reiterated everything that Rachel told me and was also very pleasant and personable. I highly recommend shopping here. Gold Star!!⭐️⭐️⭐️⭐️⭐️

Becky was super nice and assisted us in store to pick out our new furniture for a birthday present. Highly recommend her and will be using her in the future

I came for new office furniture. The store was neat. Becky assisted with confirming my selection. She was enthusiastic, amicable, and sincere. At the desk, Renita was efficient and personable. I will absolutely return to Ashley due to the excellent service.

Alan was awesome! I came in and was immediately greeted. When I specified what I was looking for, he was very knowledgable and knew exactly where in the store to take me. I am grateful for all his help and will definitely be back. I purchased an entire bedroom suite and I'm very satisfied with my purchase.

Rachel is the only person I’ll deal with at Ashley she is friendly, professional and knowledgeable. She always gets us a great deal!!

Help me Help me find my matches I’m very friendly on her job

Very professional and knew exactly what I was looking for.

Rachel did an excellent job and was very friendly and helpful the entirety of our shopping experience.

Very informative, helpful and made the experience quick and easy.

I cannot rave enough about Rachel. To say she went above and beyond for us, is an understatement. She was patient with us while in the process of finding a home. I absolutely recommend this store, and specifically her, if looking to purchase any furniture.

Rachel was the best! I have been furniture hunting around Jacksonville and this store had amazing prices and sales.

Staff is very friendly, but no one was willing to help or give solutions for financing.

We went in ready to purchase a mattress and we were blessed to have Becky assist us with our purchase. She even prayed with us after learning about our daughter’s upcoming surgery. If you want someone who will treat you like family, ask for Becky.

Rachel is one of the kindest and friendliest and upmost professional people I’ve ever encountered she help my wife and I get everything we need and wanted she is a 10 star in our eyes her mannerisms is a real bonus she made our transition and buying process one of the most amazing and pleasant experiences we have had , we have adopted her into our family as she has made us a part of the Ashley family thank you so much THE ROSATI’S!!!.

Big shout out to Rachel. She’s pretty awesome!!

Rachel was amazing! She shared product information and gave us plenty oh time to discuss. We bought at Ashley because of Rachel, for a professional and courteous purchasing experience see Rachel at Ashley. She’s the best.

Rachel made everything such a simple process us!

Rachel is awesome. She was very patient with me with deciding on furniture for our newly built home. Rachel helped me find the perfect furniture for our forever home!

Rachel was awesome to work with and very prompt in responding to my questions

Went to Ashely’s for help looking for extra pieces for my sectional and Rachel was awesome!! Rachel got me the needed pieces and made my visit quick and painless!! Every time I go to Ashely I look for and work with Rachel!! Her customer service and her willingness to get you exactly what you want is the best service anyone can ask for!! She goes above and beyond! She’s amazing she deserves all my praise and gratitude!

Rachel was extremely helpful and is all about the customer. Highly recommend you ask for Rachel!!

Rachel was absolutely wonderful! She sold us a bed over a year ago, we went back to Ashley due to her.

I must say my experience with Rachel at Ashley’s was amazing. She genuinely cares about her clients and always gets you the best deals! I can’t wait to upgrade other items in the house! I’ve never had a saleswoman who checks up on you even after you purchased your furniture! Usually you buy something they forget your name! But Rachel definitely goes above and beyond for you!

Large store was a great selection. Very helpful staff and better prices than advertised on the signs—ask for pricing!

We would like to thank Mrs. Becky and the Ashley Furniture staff for helping us to purchase a new Beautyrest mattress set. Stop by and see Mrs. Becky so she can take care of you and your future needs.

Becky helped us find exactly what we were looking for. She made our experience 1000/10. She was so sweet the moment we walked in the door.

Becky helped me and my fiancé tonight with picking out our new dining room and bedroom set. Her customer service was outstanding and she was so fun to work with. She was straight forward and made the experience a breeze. Highly recommend her if you are going to this location!

Mrs. Becky gave fabulous service to me and my husband! She was very sweet, kind, and very comforting! She made our process a BREEZE! Everyone who helped us with our purchase was assuring and genuine with the whole process I couldn’t have asked for anything better, thank you! <3

Great customer service 👏 👌 👍

Been doing business with Ashley Furniture since 2006. Was so thankful when a store was built here in Jacksonville NC.

I had a really great experience with Becky. She truly was the best worker I’ve experienced shopping with Ashley furniture.

I highly recommend the Ashley Store in Jacksonville, NC and Sarah, my sales associate. She patiently worked with me to furnish several rooms in my house. The quality of the furniture surpassed my expectations & I found the communication & delivery process to be excellent.

Furniture shopping falls somewhere near the bottom of the list of things I enjoy doing. HOWEVER...the next time I need new furniture I'm heading straight to Ashley and asking for Becky! If I could give Becky 100 stars, I would! She is amazing (and hilarious) and made the process of buying a houseful of furniture almost, I dare say, fun. Becky worked with us to ensure we were able to stay within our budget while still getting what we needed. She never pressured us, was able to answer all our questions, followed up with us after we left the store with additional information we had requested...I could go on. Becky is a joy to work with! Full of endless happiness and cheer, it is clear Becky cares deeply about her customers and has a genuine desire to help them.

Becky was very friendly and helpful! She answered all of our questions and made furniture shopping a breeze!

I came in and Mrs. Becky did her absolute best to get me taken care of and within a week I walked out with everything I requested. She is so sweet, understanding and gives Ashleys amazing vibes! Will be visiting her again! Highly recommend to go see her for all your furniture needs!

Closing on a house is so stressful but Becky was wonderful when it came to talking us through different furniture and price points. She went above and beyond to make sure we got the quality of furniture we wanted along with the perfect price. We are awaiting delivery at this time but couldn’t be happier with her customer service.

Becky is an amazing sales person. Talking with her was like talking to a friend or family member. She really goes above and beyond for her customers. She’s very knowledgeable and passionate about her job and it really shows. I thoroughly enjoyed working with her and will be going back again!

Rachel at Ashley in Jacksonville was incredible! We purchased several rooms of furniture. Rachel made the entire process so easy and seamless. She was so polite, helpful and very knowledgeable about all the Ashley products. We definitely will go back and we highly recommend her.

SUPER HELPFUL!! Things are not colorful here, but the quality is good

(Translated by Google) good furniture (Original) Buenos muebles

Rachel, is an excellent sales person! No pressure sales and highly knowledgeable on the products.

Obsessed with Rachel she was so helpful and not overbearing like most people at other furniture stores. I recommend her a million times. We successfully furnished three rooms in our new home thanks to Ashley’s Furniture Store

Came is for a mattress warranty and Sarah Borofsky and Nancy Schoof took great care of me. I’m a happy customer and I’ll return and recommend my friend

I can not begin to tell you what a great experience we had shopping for furniture at Ashley in Jacksonville, NC. From the minute we walked in the door and Ron greeted us, we knew we were in the right place. Ron was absolutely exceptional!! We took our time and Ron was SO patient & kind. He was very helpful & knowledgeable, great at answering all questions. We came away from there extremely pleased with our purchases, thrilled with the quality and price, and so very happy to have met a wonderful man like Ron!

Excellent

We had an amazing experience shopping for a sofa. from the jump Becky warmly greeted us and gave us the opportunity to look around without feeling badgered. she was beyond insightful, interpersonal, and just plain awesome. she let us test out a purple bed and gave us the full experience. she was so so patient and answered every question we had and made sure we knew all of our options. we have yet to receive our sofa but i know my review will not. change. there’s a difference between customer service and customer SERVICE, becky beyond nailed it.

We had a great experience at Ashley furniture in Jacksonville. Angie was super kind and helpful through the visit, and I was able to find the perfect couch for me!

My experience with Ashley Home Furniture was amazing ! My best friend & I went in to look for 1 thing and Mr. Tony helped us figure out so much more. He was helpful, patient , knowledgeable, respectful and it was an all around amazing experience !!! I will definitely be back and asking for MR. TONY!!!

Thanks to Becky for her time helping us chose a living room set that fits our needs. She listened to what we needed and gave us several options. She gave us time to make decisions and even answered calls when we were measuring at home to see if all would fit! Thanks for working with us! We will be back!

My experience was amazing. My retail salesperson ‘Rachel’ was very helpful. She got an idea of my style and the pieces I was looking for and made my experience easy and stress-free. What I thought would take multiple store shoppings to find I found all in Ashley’s in one day!! It was awesome to be able to work with someone of her stature. She was patient, very knowledgeable of interior design and placement of furniture to give an imaginable visual of the pieces in my home, and has great customer service. Buying the pieces were super fast and easy and was of great help that she knew Ashley’s policy’s and procedures as if she could recite them in her sleep. I would definitely recommend if you’re fond of Ashley’s and you’re in the Jacksonville, NC area to ask for Rachel. VR, One Happy Customer

Alan with Ashley Home Store was spectacular in providing customer service and helping me achieve where I wanted to be in price. I explained several differences that I was facing to Alan when trying to figure out whether I would purchase multiple furniture pieces or not. Alan was very considerate and understood the troubles I was facing as a first time home buyer, instead of dismissing my concerns, he addressed all of them quickly and provided several solutions that I proceeded to use to my benefit. Highly recommend if you need help!

Lovely furniture and sales associates

Overall, I had such an amazing experience here! Becky is amazing and helped me find the best tv stand for my new home!

A few weeks ago, my husband and I were in the market for a bedroom set. He went to another store in town, but their APR was astronomically high. After researching our other options, my husband went to Ashley Furniture, and not only did he find beautiful furniture but he also found Ms. Rachel. Ms. Rachel should be the face of Ashley Furniture Jacksonville, seriously. Ms. Rachel assisted us with finding a perfect bedroom set within our budget and without breaking the bank. Not only that, but we went back last week and bought a couch, and guess who helped us out? Yes, Ms. Rachel! If you’re looking for furniture, Ms. Rachel is your girl. It doesn’t matter what your situation is, she’ll be there to assist. Ms. Rachel puts her heart into every sale and ensures that you feel good about your purchase. Thank you, Ms. Rachel, 🤎

Friendly Good selections

A nice and friendly experience.

Rachel is the absolute best! I moved into a brand new home with no belongings or furniture, and she helped me get everything I needed. When the furniture was delivered on a Saturday, some of the assembly hardware was missing and I called Rachel. She didn’t hesitate to go above and beyond and immediately found some hardware in the store and sent someone out to assemble the furniture for me. Truly amazing experience and I’ll definitely be returning to the store to see Rachel soon!

This store is great. Amazing customer service with great prices. Anytime you go here ask for Angie!

Becky was great! Very patient and helpful!

We absolutely love our sales lady. Rachel McPherson was a rock star as a sale person and a person. I have never had such a wonderful experience purchasing furniture before from someone I just meet. Give that wonderful lady a raise. Recommend her to anyone thinking of buying any furniture.

We just purchased a couch here. What a lovely experience. Ricky was great! He found us the exact sectional we wanted, perfect size and color and so comfortable. We will definitely be returning to see him when we furnish our new home.

Rachel was absolutely incredible to work with! She helped us pick out beautiful furniture for our new home and did not overwhelm us. She was patient and personable. We plan on returning soon for more! Thank you Rachel and Ashley Furniture for making this experience so enjoyable 🤗

Becky did a wonderful job for my father and me !!

My husband and I always avoided this place, but now... I see the error of our ways. No one was a starving hawk following us through the store and it didn't feel like I was walking through a dimly lit crypt of closeout sofas from 10 years ago. It was the best experience of ALL the furniture stores in town. I fell in love with a ton of their pieces, something that really didn't happen at the other places. I wanted to buy the front showroom despite the fact that we don't have that kind of space. 😅 The price tags at Ashley were lower -even before holiday discounts and our saleslady (blonde and from the area- I'm terrible with names) was amazing. Take time to listen and understand the warranty. Our friends already plan to go to our saleslady. Bring a tape measure and know how much room you are working with. It made the hunt a lot less painful. Touch and grab pillows, check if you can remove covers, and notice the quality of stitches and padding (especially on the arms - you'll find that many are inadequate in all stores). I came in wanting a big fluffy sectional and came out with a leather sofa with a bunch of bells and whistles - hello power recliner and lumbar support that rivals my bed. We could buy 4 lovesac sectionals with what we paid for our couch. It took sitting in it ONCE and I immediately knew I had changed to the dark side (truly, this couch is the orthopedic shoe of couches and it beats aesthetics by far. - I still hate recliner sofas, but this is the exception) P.s. the delivery service was worth it. They were kind, clean, and quick 😂

Rachel was absolutely amazing!! Will 100% be back to buy furniture from her! Highly recommend

Rachel made my first ever furniture purchase memorable and easy! I went into the store not sure if I was going to be able to find something I like in my budget with my not so great credit but not only did I leave with sofa I love but also got a amazing deal on a bed set! The customer service was absolutely wonderful and my day was made shopping at this store❣️

Very responsive!

Becky was a pleasure to work with!

Me and my wife came into the store today and they treated us amazing!! Greg was amazing sales men and got us the couches we needed!!! Thank you again we will 💯 be back !!!😀

Very helpful and quick to find a solution to any questions I had for why I came by.

Becky was very hospitable and professional. Made me and my wife feel right at home. Absolutely no doubt where we will come for future appliances for the house!

We love working with Rachel and highly recommend going to her for your home needs! She always helps us find what our family needs! She has helped us find our couch and now our table. We definitely plan to come back for our other upgrades because she really does make the process way easier and is super helpful!

Rachel was absolutely amazing in helping us find what we wanted for our house!!

I have had the best experience in a furniture store ever! Rachel, not only got what we wanted but at a great price as well! This purchase is for my son and granddaughter, but Rachel has got me next on the list for refurnishing our living room and master bedroom! Top notch service period!!

Becky was not only professional but she found us a great deal on bar stools. She is a fabulous, kind, person .

A Big shout out to Becky Milligan and the awesome staff at Ashley store in Jacksonville, NC. They treated us like family for sure. I recommend you stop by and say HELLO!!! Thank you Becky first for showing and sharing the Love of Jesus Chist with us and for helping us find exactly what we needed. Y Foster

Our sales associate Becky was very friendly, helpful, and understanding of what we were looking to purchase.

We recently moved to Jacksonville NC and were having the toughest time furniture shopping. Our last stop was Ashley’s furniture where we met Becky our savior. All jokes aside she was amazing and not only got us a great deal but was able to contain our excited 6 year old. If you’re furniture shopping in the Jacksonville area and want great service with great quality it’s here! Ask for Becky and thank me later!

Great selection. Nice staff.

Becky was wonderful and very helpful with everything, as well as patient with us as we were wrangling our kids around the store. Love all of our Ashley furniture! Definitely recommend working shopping here and with her!

Becky was so sweet and so knowledgeable about what I was looking for and did her best to find me the right living room furniture at the best price! I will be a repeat customer for her in the future!!

Products may not be worth the products... that being said, I'm absolutely in love with my bed frame. These guys are VERY good at sales.

I couldn’t be happier with my experience at Ashley Furniture, it was so easy to find the perfect couch thanks to the wide selection and incredible customer service! Becky went above and beyond to listen to exactly what it was we were looking for and help make the process of purchasing our couch as easy and pleasant as possible. I’ll definitely be going back to Ashley Furniture to see Becky for any of my future furniture purchases!

Had a great experience at Ashley Furniture today. We worked with Tony, who was very knowledgeable and patient. We walked in not really knowing what we wanted, and Tony helped us narrow down our options based on our needs. I am very indecisive, so I appreciated his patience! We were able to find the perfect couch, and we’ll definitely be working with him on our next purchase! Thank you, Tony!

Great experience. Becky at the Jacksonville store was extremely knowledgeable and helpful. I will seek her out for my future purchases.

So grateful that we went to Ashley furniture store (Jacksonville) to get our furniture for our new home. (Moved here a day ago) Firstly, the furniture is so beautiful and the prices are great but the best part was the service we received. We walked in and was welcomed with a very nice smile at the door. We only went there for a couch… I just said what I needed which was a couch with pet friendly material and the lady at the door took us right to it. Very long story short we ended up buying our reclining couch, dining table and chairs, tv stand and a ‘fake fireplace’ place there too at an amazing price. Right in time for Memorial Day sale too. All I can say is, if service is so great why go anywhere else. We also received the most perfect welcome gifts that is traditional to them… a Cross that we happily received and with tears in my eyes. God always works out everything for our good. I love this town already. Thank you Beckey. God bless you. Oh ya, and I couldn’t stop saying “thank you so much” because it’s exactly what we wanted and so much more and Becky just made it even more amazing and everyone else too. 🙏

We have been searching online for a sectional couch for a while and set out today to several stores to get a better idea as to what we were looking for in terms of material, size and shape. We hadn’t necessarily intended on purchasing anything today. We finished out furniture store tour at Ashley with a better picture of what we wanted for the space we were filling. We were greeted by a swell gentleman, Mr. Ron P. Of course we gave him a rundown of what we wanted and he pointed us in the direction of our perfect couch. What we were searching for to the T. His knowledge of the stores inventory and sense for what we needed truly exceeded our expectations. He helped us find our perfect couch for a great price. The entire customer service department was very friendly and helpful! We will certainly be going back for future furniture needs. Thanks again Ron.

My husband and I went furniture shopping at Ashley Furniture two weeks ago and found our dream couch ❤️ we were instantly greeted by the friendly salesman Alan who helped us throughout our time shopping. Alan made us feel right at home and gave us time to think/make our decision without being pushy. He made sure to inform us of all the sales and cut us a great deal 😊 After purchasing our couch, Alan informed us it would be 3-6 weeks until it would arrive, but it came in 2! We are so so grateful for Alan and Ashley Furniture ❤️

Becky was awesome. we came in looking for 2 bedrooms and living room furniture. she was very knowledgeable about all the furniture, spending almost 3 hrs with us. she was witty and understandable of all our ideas. we would highly recommend Becky to everyone.

I came in the other day just browsing for a couch and Becky helped me out. I had specific requirements I was looking for, and she brought me straight to the ones that would work for me and my space. Without being pushy, she was incredibly helpful and so sweet and helped me find my dream couch. I came back today and made it official and bought my couch (with Becky's help again). I've been to other places to look around and not one other salesperson made me feel as comfortable as her. Becky is a true gem 💗

Becky was awesome! She made our experience the easiest and most enjoyable one we’ve ever had.

Becky was very helpful and professional. Definitely deserving of 5 stars.

We were looking for a simple bookcase and ended up getting a really cool bed demo by Becky Milligan, a store associate there. She was very nice and had amazing energy and made the whole experience amazing for me and my significant other. Will be back again :)

Great experience while browsing and shopping for a new bed. Becky was awesome and patient throughout my visit. Would definitely shop again!

Becky was amazing!! She knows her business and was extremely helpful and friendly with us. We will definitely be coming back to Ashley and working with her again

The sales women was very polite and knowledgeable. She took care of all our needs.

Such wonderful staff and selection. Becky was extremely sweet and helpful. 10/10 recommend.

Becky Milligan was such a pleasure and so helpful with getting us the bed set we wanted. Will definitely be going to her for our future furniture needs!

Becky was great! She was attentive and flexible when we changed our minds several times during our time there. If you’re interested in no pressure but highly attentive sales, see her!

Becky was very helpful and patient . She answered every question we had & made everything easier!

Becky did an amazing job helping us choose our bed! She was very patient with our decision making and encouraged us to make the right choice we were comfortable with and would serve us well for the future. Becky was genuine, knowledgeable, had good communication and gave us personal attention during the whole process. Highly recommend!!

My experience at the Ashley Home Center in Jacksonville NC was awesome!!! I was calmly greeted by Greg Gibson, and soon found out why he has been there so many years. I felt totally relaxed and at ease as I wandered the beautiful store. I settled on a few pieces of furniture and Greg happily gave me a great price. He was very knowledgeable and explained everything well. I most definitely will be back and for sure ask for “Coach Greg” thank you Ashley for having professional employees as well as a beautiful store.

The whole Ashley team at the Jacksonville NC were the BEST representatives my wife and I have dealt with. We have been looking for furniture for over 2 months and have been to 8 other stores. Greg Gibson was and I the best, knowable, and honest person I have met during our search. Thank you

My husband and I went here today to scope out mattresses and furniture. There are less of their cheaper items here which was unfortunate but the employees were wonderful at helping us find options and deals. And while they are a nicer home store, everything looks well worth the price.

Rachel was a blessing in our bed seeking experience; she had informed us that we had arrived at the perfect time as certain beds had been marked down just the day before for some tremendous deals on mattresses AND adjustable bases!! My Fiancé and I ended up going with the Serra Arctic Hybrid Medium Mattress WITH the adjustable base for the markdown price of $1999.99, when the previous price was $5,499.99! Rachel also gave us an amazing deal on a bedroom furniture set, cut our delivery fee(for our mattress) in half, and marked down 4 Large Pictures in addition for us to take home same day! Our Bed arrived the next day, 2 hours early! Within the bedroom set we got; the bed has under bed storage, as was compatible with our mattress and adjustable base, 2, two drawer night stands, a large dresser with Vanity Mirror, and a 5 drawer chest o’ drawers! We are however awaiting the arrival of our bedroom furniture set, but it’s definitely worth the wait with all the savings we acquired upon our visit! My Fiancé went with their 48 month financing option, as it is interest fee, with NO penalty to pay it off early if you choose to do so, in addition to that option, we also got another $300 Off our entire purchase! All in all we got an amazing mattress, an adjustable base, a waterproof mattress cover, two 2 drawer night stands, a large dresser and mirror, a 5 drawer chest o’ drawers, an all inclusive furniture care kit, with fabric refresher, spot cleaner and leather cleaner, as well as 4 large pictures, for less than $120/month!! I would highly recommend Ashley Furniture and HomeStore to anyone and everyone, especially if you’re planning on working with Rachel to better and further the seemingly ever so painful and grueling task of buying furniture, as she made our experience a much better and delightful experience than we ever could’ve imagined, let alone asked for!! Thank you Ashley, but more importantly Thank you Rachel for all you Insight, Advice and Knowledge that you provided and brought to the table to allow My Fiancé and I the wonderful experience we had with you!! We look forward to working with you again soon! ~River & Olivia

I worked with Angie, and she was wonderful! So knowledgeable and really helped me find the perfect selection based on my needs and budget. Also not to mention how patient and responsive she was as it took me a couple months to move forward with the purchase. I’m so appreciative of her and her time and assistance!

I walked in to the home store with no intention of finding anything I would want to purchase. After a walk a round I ended up really loving some of the options on the floor. The staff was amazing! Greg, Renita and the other ladies at the desk were a pleasure to work with. They took time to answer all of my questions, they we’re flexible, understanding of the military family dynamic and helped to get me the best pricing they could. I felt no pressure to buy and walked away feeling good about my purchase and experience. I would highly recommend this store for your home furnishing purchases. All the staff was kind and accommodating.

Becky was so sweet & helpful! 💗

Becky was amazing. She introduced herself, when I arrived at the store, and then let me wander, without hovering or being pushy. She was very knowledgeable, and made shopping for furniture, a breeze. Thank you Becky!

Greg Gibson was very personable and best customer service! Thank you so much I appreciate everything!

Had a wonderful experience! Love Ashley furniture and deals. The salesman Mark was very attentive and accommodating, and helped us through the whole process of buying a new couch. We will definitely be back and hope to buy a chair from him!

Greg Gibson is awesome. Always takes care of us when we need furniture.

Customer service here was phenomenal. When you arrive ask for Becky. She did an amazing job helping my wife and I find a new bedroom set. She was friendly, knowledgeable, and was not pushy at when it came to making a decision. Highly recommend this place.

Mark was very courteous and was a great help.

Awesome furniture and the salesman who helped us was really friendly.

literally has the same exact sets as just about every other furniture store in Jacksonville except hundreds more and the staff was pushy and wouldn't leave us alone to look around even after telling them multiple times we just wanted to look

Awesome experience with Mr. Gibson! Very professional and respectful of what our family needed and was looking for. He followed up with us but allowed us plenty of space and time to reflect on what we were comfortable with. Definitely recommend visiting him!

I’d like to start off by saying I am a very understanding person. I understood when I bought my bedroom set there would be a few months of waiting. I ordered the Isanti bedroom set in JANUARY 2022. I was told I should receive it in May 2022. Fine. In June 2022 I received HALF of my order which consisted of two dressers. Better than nothing I guess. Here I am in almost February 2023 and I still don’t have my bed frame or nightstand. So in between June 2022 and now I’ve been told almost monthly, the rest of my furniture will be here next month. In December, I was told to call at the beginning of Jan. I gave them til today (the 31st), called them and I was told it’s now the end of FEBRUARY. I keep telling myself to wait it out because getting my money back and waiting for another set is a hassle but this is ridiculous. Don’t do business with the Ashley Furniture or any of them. Will shop local from now on.

Great customer service

Great experience ! Mrs. Becky greeted us as soon as we walked in and was willing to do whatever to help ! She was able to help us out so much and was nothing but friendly . We gained a couch and a new friend .

Ron Pollard was amazing! He greeted us the second we walked in the door and guided us through our shopping experience. His tact and finesse was the perfect balance of autonomy and guidance while we shopped. He answered all of our questions and took the time to explain things. He never pushed for a sale or any particular item, instead he took the time to learn what our taste was and what we were looking for. I look forward to working with him again the next time we buy from Ashley.

Mark was nice and easy to work with and made the buying process easy along with explaining the details of delivery.

My husband and I went in to Ashley today to buy a new bedroom set. Becky Milligan greeted us, offered help, and allowed us to browse the store while giving us space to discuss which sets we liked. Once we found the set we wanted Becky was great at giving us the different options (types of nightstands, headboards, and dressers) that were offered. She spent extra time to ensure we got the best deal possible. We also looked at some sectional couches. Becky was able to give us the dimensions and price for the sectionals we were interested in. Not only was Becky knowledgeable, she was also so sweet with our 3 year old daughter and ended our purchase with lollipops! Made the 3 years old day. Becky was great and we look forward to working with her again soon on our couch purchase! Definitely go in to Ashley Furniture and ask for Becky!

My husband and I had such an amazing experience! Becky was so knowledgeable and genuine when it came to helping us make our purchase. We went in there pretty nervous about making such a large purchase, and walked out feeling happy and comfortable with our decision. Becky, thank you so much for your patience and kindness. We truly appreciate you and your help. You deserve 10 stars!

wonderful experience! everyone was so friendly and they helped me pick the perfect couch!(:

We decided on a new piece of furniture and were helped by Becky! It was refreshing to work with her as she wasn’t pushy, and helped us make an informed choice in the furniture and financing. I can’t recommend her enough if you are looking for a pleasant, pressure free and honest purchase!

My husband and I worked with Becky this evening. She was super kind, helpful, and excited for us. Highly recommend visiting Becky at Ashley in Jacksonville NC!

Mark was very helpful and patient ! Would recommend him

Becky greeted us at the store and was wonderful in assisting us in our search for a mattress. She made the process easy and stress free with no pressure at all on us. She was very knowledgeable on current deals, financing, and was easily able to tell us the difference in the mattresses we were trying out. She even went above and beyond to find my fiancé the pillow style he wanted. Thank you for the great experience!!!

Becky made this experience so amazing! She was knowledgeable, friendly, and fun to be around. We weren’t sure what to expect when we went in, but she made us feel right at home! This was one of the best experiences we have ever had furniture shopping and it was all because of her. We instantly felt like family. All of our needs were met, questions were answered thoroughly, and we left completely satisfied with our experience. If you are in the market for furniture, you MUST go to see Becky at Ashley furniture. She goes above and beyond to make her customers feel special and taken care of!

Becky Milligan was very professional. She gave us time to look around and see what we liked and then she gave us information when we asked. The process was fast and enjoyable.

We are so thankful for Becky @ the Jacksonville NC store, we visited the store looking for a new bed, and she took her time, answered all our questions and then went above and beyond to help us because of some personal things going on. Becky M was amazing and I would recommend her to anyone looking for new furniture.

Rebecca was wonderful and so helpful! She gave us all our options and let us decide and wasn’t pushy like some sales people can be. Would highly recommend working with her!

Amazing customer service not pushy like others have been and very informative!

The salesman was very professional, polite, and knowledgeable about his job and the furniture.

Mark was an outstanding salesman. Not only was he very knowledgeable, but also had patience with us as we sat on every couch in store to find our desired set. We were able to make a great deal. Give that man a raise, even if he's a redskin fan, lol. Go boston. Thank you Ashley furniture store. We will ensure to pass the blessings on by blessing another family with our current set, as the blessings role in for us. Thank you Lord for this wonderful furniture, amen. Standing by for delivery.

My husband and I Had a wonderful experience shopping for our new sectional with the help of Becky Milligan! She was very professional very sweet and kind to us and made our shopping experience an amazing one! Thank you Becky for all of your help! We love our new sectional!

Becky provided wonderful service today. She was able to answer all questions and put zero pressure on us to purchase today. Highly recommend Ashley furniture and ask for Becky!!!!

I accompanied my friend to help her pick some furniture with Tony Edging at Ashley Furniture. He was very friendly and easy for her to work with. The whole process was simple and Nancy Schoof in customer service was very nice checking her out and explaining the care products. A few days after I wanted to purchase a few matching chairs as a housewarming gift and Tony was off so over the phone Nancy helped me place this order and was just so sweet to work with on this. I spoke with her several times on the phone and she was always so pleasant and helpful. We picked up the the chairs and found my friend no longer wanted these. I called the store to find my options at this point to be able to return these and Nancy apologized saying there was a 20% restocking fee and she felt bad because she knew we had driven 45min to get them and had put them together. Better than a no return policy so we were fine with doing this. Soon after I got a call back from Nancy. She had gone to her manager on her own and explained what had happened. The store manager Bobby Kitko remembered us from picking up the day before and said they would resell them on the floor and to not charge us the restocking fee. I feel this all went beyond normal customer service and was such a heart touching moment when Nancy went out of her way for us. Everyone in the store is just so pleasant to deal with and the store manager even gave me a hug when I went to thank him for being so kind. Would highly recommend doing business at this Ashley Home Store in Jacksonville, NC! Well done all around!

I highly recommend going and asking for Rachel. She knows exactly how to get you started and also can help with decisions you can’t make. 10/10. Thank you Rachel for the hard work you put in and helping us get our house with furniture we will love !

Sarah was so helpful and accommodating when we were picking out our sectional! We were so impressed by the service and her knowledge! We definitely recommend working with her and Ashley furniture! We can't wait to get our sectional this week.

My husband and I had a great experience at Ashley furniture store. Becky Milligan helped us out right away and showed us around the store. Her patience, attentiveness, and easy going demeanor helped us choose the right furniture and mattress for our new home/family. She made shopping fun with her sense of humor and making sure we got everything we wanted. We will definitely look for her for any future purchases.

There were lots of different things in the shop. Ashley was very friendly, she came right up to me and started a conversation, I will definitely be going back again.

Mark did an outstanding job today representing Ashley Furniture! He is very knowledgeable, was helpful throughout our experience and purchase. I highly recommend Ashley Furniture of Jacksonville and encourage you to ask for “Mark!”

Fantastic customer service!

Angie was absolutely amazing with assisting me in my numerous trips to find the perfect couch. The staff was friendly and knew who and what I was coming in for. Every purchase I have made from Ashley's has been quality furniture and the one time I had an issue, service came right out snd took care of it. I highly recommend you make your next purchase with Angie she's the bomb!

Rachel is the most honest, helpful, knowledgeable representative from Ashley of Jacksonville. She goes above and beyond to HELP you - not “sale to” you. I’m so thankful to have met her!!

Rachel is phenomenal, she made the whole purchasing experience easy, Rachel is very knowledgeable in all the furniture in the store. I highly recommend her. Thank you so much.

I recieved great service on my purchase. I will definitely be back fo future buys.

BEST SERVICE EVER!!! Anyone who goes in to this store ask for Rachel she is the best!!!

Ricky at the Jacksonville location was great to work with! We’d definitely do business with him again!

Alan was amazing. Patient with us as we searched for couches. Didn't pressure us at all and was willing to help when we needed him.

Becky was helpful with our bed frame purchase. Answered all of our questions, but didn't smother us.

I had one of the best experiences with Rachel. I dread furniture shopping and she made it a very easy and pain free process. Thank you for the experience..and beautiful new furniture!

Becky was super nice and honest. She took her time showing us what we wanted and did not rush us at all. The store had a great selection and we were able to find exactly what we needed.

Alan helped me with furniture for our guest room. He was fantastic. Very knowledgeable and efficient! I will be coming to him in the future. Also the receptionist were super friendly!

My husband and I visited the Ashley furniture home store in Jacksonville. Before we walked into the store, we had agreed on a spending limit for the items that we wanted. Rachel greeted us and wasn’t that typical pushy sales associate. Rachel told us where to find dining tables and living room sets. After looking around, we sat down with Rachel and discussed different options. Rachel was incredibly helpful and gave us big savings. It’s not easy shopping in this financial climate that we’re in. We let her know that we were visiting Furniture Fair to see what they had. It was very disappointing to view the merchandise at Furniture Fair. It was almost as if that was where furniture went to die. So, we returned to Ashley and we chose a huge sectional, a dining table with six chairs, and the matching hutch. Rachel listened and understood what we were wanting for our home. Even though it was a sales floor, we felt relaxed and not pressured into a decision. Very happy and we’re new customers for life.

Mark is a outstanding salesman.

Becky Godley-Milligan was extremely knowledgeable and very helpful in our pursuit of items for our new home. She took the time to use our names and get to know the styles we like. She measured and made suggestions for the loveseat and bedroom set that we purchased. Becky also spent the time showing us different mattresses and explaining them all to us before we bought what we needed. I highly recommend Becky as Ashley’s premier sales associate with a personal touch!

Rachel, the store manager, was awesome. She was patient, kind, helpful, and very funny. I had a hard time making a final decision and she worked diligently with me.

Rachel is very personable. I had just experienced a tragic loss and she went above and beyond the responsibility of a salesperson in helping me. I truly, truly thank her for her thoughtfulness.

Excellent personal service. We will recommend you and will return for any furniture needs.

Becky was wonderful!! We visited Ashely knowing we wanted a new couch and set on not making any final decisions same day. However, Becky was wonderful and very helpful. There was no pressure but lots of genuine connection and understanding. We bought a new sectional because of Becky's support and guidance- she met us where we were at and did not push any further. Loved this experience and am so beyond excited to have our sectional in our home! Us and our pup are going to love it.

Mark was great and very knowledgeable!

We were desperate to find what we wanted after going to a lot of stores and then we ran into Becky. She was friendly, knowledgeable, and didn’t stop until we found what we wanted at the right price. Even after the sale she was very helpful in getting us the furniture delivered quicker than we thought it was possible. It’s one reason we love to go to Ashley‘s

I had a wonderful experience because someone wonderful helped me! Becky Milligan was so kind and helped me with every issues i had for my couch! She helped me find the perfect fit for me!

Mrs Becky and Mr Ricky were awesome! Extremely helpful, knowledgeable and kind. Made buying new furniture a breeze and super stress free. 10/10 would recommend !

My family and I, were just window shopping for the perfect couch, for our living room. I wasn’t expecting to get something today but, we did! Everyone was so nice and helpful! Becky helped my family, pick a couch that’s within our price range, and match with our other couch. Luckily, WE DID! We are very excited for our couch to arrive!

Very nice employee/helpful. We told her what we needed and she found us a good savings of $600 off.

A special thank you to Becky Milligan for helping us find artwork for our new home. She went above and beyond in helping us and was the perfect combination between assisting and not being pushy. I highly recommend Becky to assist you with your home furnishings.

Mark was very professional. He worked hard to get us the best deal possible. So grateful to have met him.

I bought a new Iiving room set for myself as a birthday gift. We had some issues with the delivery & set up. It took about 3 weeks when all was said and done. I worked with Rachel for both the sale and the following troubles. We were able to text back and forth (instead of me going into the store several times and I *hate* talking on the phone so this was really convenient for me) she also went out of her way to compensate me for all the troubles. My family and I are happy with the new purchases when all is said and done!

Becky was so helpful and patient with us!!! She actually made a dreadful task enjoyable!! She was so so sweet and adorable!! HIGHLY RECOMMEND!!

Ms. Becky & Sarah were a great team! They made sure to walk through different sofa options & other price points! Their kindness was above and beyond which is exactly what they went to for us. We’ll 100% be back at this location for any furniture needs in the future because of them! Thank you so much!!!

If I could give Mark a 10, I would. Professional, courteous and delivered on his word. I would definitely recommend Mark and will be going to see him for future purchases! Thank you.

He was able to do everything we asked of him!!!

Very helpful and kind to me and my wife.

My best experience ever in the purchase of furniture. All because of Ricky Venanzi. His genuineness, patience, knowledge, and guidance, during the whole purchasing process, was profound. I will forever be grateful to him for such a wonderful, rewarding experience. Thank you Ricky!

My experience at this shop was amazing. Me and my wife went into the store and we were greeted by Becky she was very friendly and helpful. Her humor was amazing she had me and my wife cracking up the entire time we were there. She showed us a lot of cool couches with different things, but we found this Turbulance couch and we love it!

Mark Was the best ,extremely helpful and was a pleasure to shop with !!!

Mark made our purchase experience seamless. He answered all of our questions with a smile!

Rachel is amazing the only person I will see at The store!! She needs to run the store she’s amazing!! Goes above and beyond!! She’s the best!! The store should be called Rachel’s store!! Great service, friendly, she cares, she wants you to love your purchase and she wants you to enjoy it!! Cheri

We worked with Becky and she was great. Her patience, knowledge, and high level of customer service was much appreciated.

Mr. Ricky is amazing and has the best customer service! I was so glad to be helped by him!

Rachel was the perfect person to help us with our decision. She walked us through all the options and answered all of our questions, with a smile on her face until the very last step of our purchase. She even helped us carrying our 2 end tables to the car. We're Ashley furniture store returning customers and we'll definitely be coming back for future purchases.

Becky went above and beyond to make my furniture shopping experience awesome. I left the store knowing that I purchased the furniture I wanted and that I got a great deal. Highly recommend!

Becky Milligan was awesome. I came in to look at couches but found out they couldn’t deliver to the Charlotte location. Ms. Becky still took her time with me, answered all my questions even though she knew I wouldn’t be buying through her. It is obvious she has the customers best interest at heart. Wish I could have used her!!

Becky was absolutely awesome. She did not pressure us when we came in the door but simply offered her assistance to help us find what we were looking for. We went in expecting to purchase two night stands and ended up purchasing an entire bedroom set instead. I purchased my current bedroom set 30 yrs ago and it was time for a change. So glad for her help, sense of humor, and genuine kindness.

Sharon was awesome

I purchased a bunch of furniture and were very impressed with their service. Mark was extremely friendly, helpful, and not pushy at all.

I’m going to give the thanks to Mrs. Becky thank you for everything we enjoyed buying at the store with you

Becky was absolutely amazing! She did a wonderful job at giving us the best price for our awesome sectional!!!

Becky was so very helpful and not at all pushy, she was so patient with us on both occasions we were there. She has the most positive attitude and friendly manner. I will highly recommend her to friends. She went out of her way to accommodate our needs and we are so grateful we chose her to help us!!!!She is the BEST 👏👏

We had such a positive experience purchasing a new bedroom furniture set at Ashley this week. Becky M was an absolute joy to work with! She gave us time to browse on our own but was nearby when we had questions and is super knowledgable! Once we found our favorite she was on top of every detail and she happily answered the many questions I had. Definitely recommend this store and Becky to everyone!

Becky Milligan, you rock and you’re awesome! Thank you for taking the time to help us! We will surely come back and will definitely look for you again.

3 stars is Fair! The product itself is nice if it doesn’t come damaged. But customer service is a joke. You have to plead and beg the sale associate to get you status on where your stuff is at and you get told a whole different story when it doesn’t make it on the day of delivery. Very disappointed! It’s unfortunate that they are the only decent furniture store in town but I learnt my lesson, I will go wherever I have to for my future purchases. Zero follow up and throughs. Get paid for the sale and abandon your client is how this place functions. Happy Shopping! You might be lucky to not have the sales rep I dealt with.

I placed an order over a month ago for a coffee table and two side tables . I was verbally told as well as it is on the paperwork that my order would arrive in 2-4 weeks . We are now over the time period for my furniture to come in . I have called many times and I am getting the same story over and over again. I am being told my items are sitting in the warehouse and should arrive to the store at the end of the week . This has been going on for three weeks now . I do not recommend this store to anyone . They lie to the consumers and the last lady I spoke to on the phone was beyond unprofessional. She had a very unprofessional tone and then proceeded to hang the phone up on me . Buyer beware do not shop here .

This store has done everything in the world and more to making my experience exceptional. I am very pleased with their service and care. Thank you for working so hard and bending over backwards even when things were beyond your control. I'm calling out the folks worthy of recognition, whether it was their time or careful consideration of working with us, they made our experience great: Bobby, Brendan, Tony, Renita, Nancy and a few others but truth be told, I'm bad with names. Our sales rep was Tony, I would recommend seeing him. We kept him on his toes and he had to use white out about 100 times because we kept modifying and adding to our order. 😀

Becky M was nothing short than amazing. She was patient with my indecisiveness and guided me in every step of the way! Not to mention giving the best deal, Highly recommend. Ask for her at the front!!

Outstanding service 👏

Rachel was GREAT. Her Sprit was in high mold. She listens to her customers and gives them customers prices. The way things are in this world today, that is very important. Thanks Rachel I will shop at Ashley again. Ron Coston 👍🙏🇺🇸⚘

Becky was amazing and very helpful. I would recommend her services in the future

Rachel has been assisting me with my purchases for over 10 years. I'm always pleased with my experiences.

Rachel is amazing! Very patient:)

Rachel provided exceptional service! She knew the furniture very well and was very patient with us and all the changes we made. She provided a lot of helpful advice and made sure we were happy with our purchase.

Mark was very helpful in our purchase of new living furniture. Thanks for your kindness

My wife, daughter and I went in to look at a zero gravity couch and met Greg. He was a great salesman! He wasn't pushy at all, let us look and checked in at the perfect times. Once we found our perfect piece he worked with us on pricing with the sales event going on and delivery. Greg was very upfront about everything, from the deliver times and color options effecting those timings of inventory. He helped us decide which deliver option was best for our needs. We were very impressed with Greg and his professionalism that we are HIS customers for life! We live over an hour away and will make the drive to see him in Jacksonville next time we have another furniture need. Thank you Greg for being such a wonderful partner to us!

Our experience here was amazing thanks to Susan Venanzi! She was super helpful and transparent with us. Made our purchase easy and stress free. Such a lovely person in general ♥️ Ashley’s has great prices for top quality furniture. We do not regret purchasing from here!

The store has some really great reclining options. Some of the couches have hidden comartments for gummy bears, beef jerky, and chilled liquor. Each time we visited we were greeted by an employee. Rachel was very enthusiastic and attentive. I reckon we got a good price for the furniture we decided to purchase.

Becky was so helpful and very knowledgeable. We will definitely be purchasing our furniture from her again!

Angie was an excellent salesperson. She showed us a variety of choose, and work with us to get the best deal.

I can’t stress this enough, DO NOT BUY FROM HERE. Not this store, but Ashley in general. Bought some furniture for our house months ago. Had a variety of issues (improper cut sizes, terrible service, sending us wrong replacement sizes, sending stuff to our apartment, etc). Whatever, it happens and we made it work. Ordered a bunk bed over HALF A YEAR AGO. Seriously, I forgot I ordered it multiple times. Bed finally arrives, once again to our apartment instead of our delivery address, so now it’s my responsibility to transport it an hour away. Delivery would have probably been quicker if Ashley didn’t outsource their production to Vietnam. Start putting together furniture and the screws aren’t in labeled bags so I have to figure out which ones go where. Nbd, but frustrating. Multiple parts, including the weight-bearing ladder, had holes bore too small so as I added screws the cheap wood splintered. Great. The support boards are cheap and unfinished so when you make the bed splinters get stuck in everything. Finally finished and went to remove the “MADE IN VIETNAM” stickers but the stickers are super cheap and rip off in tiny pieces. Nbd except to get them off I have to leave scratches all over my new furniture. Honestly, if you are looking for good quality and quick pick up/delivery, check out The Basement. It’s a local antique shop that refinishes beautiful and affordable pieces of furniture. Honorable mention to our floor rep, Angie, who legitimately was very helpful and communicative during the whole process.

Worked With Tony spent a lot of time Working w us and he was very Knowledgeable about Store products Not pushy And Helped Us find the right Furniture We Wanted

Such a great place to buy furniture! Rebecca was awesome & helped me out so much with finding the perfect couch! I will definitely be back to see her for more! Highly recommend seeing her & coming into this store!!!

Was looking for a chair and a half, didn’t have to roam long before Rachel came to help. She was quick with the paperwork and even managed to help me score the perfect console table which was on sale. Fast and easy transaction without excess superficial interaction. Thank you!

The shopping experience was great! I was helped by Becky who was incredibly helpful and very sweet. She let me move pillows and ottomans around the store to find the combo of living room seating that was perfect for me: how firm or soft I like the cushions, how I want the fabric to feel, everything! The only reason I only gave 4 stars is because I spent a little more than I was hoping to, and it is going to take a couple of months to get delivered.

All I can say is Becky is AMAZING! She has helped us multiple times picking out furniture for our house and most recently she helped us with a mattress and adjustable base. Not only does she listen to what you want but she asks questions to find out what’s most important to you. She is so honest and does not just want you to make a purchase you aren’t completely happy with which is a breath of fresh air. It has taken us a year of going back and fourth on a mattress and upgrading to a king bed. Each time she was helpful and her patience with us really helped us get exactly what we wanted. Also if you have kids Becky’s is not only patient but she interacts with them too! My boys felt so special, she has a perfect touch of making them feel like they are included in the process. Seriously love her and have already gone back to her several times and will continue to only work with her in the future!

Rachel was amazing. She is one of those people when you meet her its like you have known her your whole life . She was very helpful.

Wonderful experience at Ashley Furniture Store in Jacksonville. Mrs. Becky Milligan took her time to explain the difference between the mattresses and the adjustable features. We went in just to try which mattress would work best for us at a reasonable cost, but when Mrs. Becky got to us and learned us as people she gained our trust. She was not trying to make commission on another purpose, she really enjoyed explaining the wonderful and not so good features of a mattress. We felt comfortable with her and she was not pushy. Mrs. Becky took the time to learn our children names. She is a true Product Specialist. Even Mrs. Nancy, the Financial Processor, was down to earth and made us feel comfortable. If you are looking for any furniture and want to have a great experience with honesty and not pushy Sales Representative, please go see Mrs. Becky at Ashley Furniture in Jacksonville, NC. God bless you Mrs. Becky and the team at Ashley Furniture

Mark was great! I really appreciate and respect his honesty when it came to availability of the items I was interested in he was very helpful, patient and professional all while setting realistic expectations and offering options for alternatives. Thank you!

Becky helped me find my perfect couch. She was so helpful and so patient! I had a hard time deciding on a couch and so she took the time to know me and was able to match my personality to the perfect couch. Thanks Becky I love it!

Becky was absolutely amazing when it came to picking out new furniture. Knowledgeable, personable, fun and so much more along with the staff who helped up at the front counter. I will be recommending her over and over and over and couldn’t imagine shopping anywhere else! 5star experience! Edit: It was a five star experience that turned into no stars. My furniture was delivered damaged not once but twice. Reaching anyone by phone was almost impossible including Becky. The delivery men were beyond rude and one even walked out in the middle of our conversation when I was explaining that I was told to take pictures of damages and to keep the furniture until a replacement was brought (they took it and didn’t let me take pictures). Moral of the story, they take your money and after your card is swiped they no longer care and you end up waiting hours on the phone getting transferred endlessly and you’re just another sale under their belt. Definitely will never recommend or shop here again.

Becky your customer service was AMAZING. Thank You for making my feel comfortable and not pressured. Thank you for price checking. Thank you for being kind to my grandson. Thank You, Thank You for helping me find my Furniture. #SatisfiedandHappy

Have had such great service with this store. Started with Rachel who I placed the order for all my tables with. She has kept me up to date on when they would be in! They were on order. To Mrs Nancy who was so great this afternoon when I was trying to find out my delivery window! It is refreshing to come across 1 let alone 2 employees with such amazing customer service!!! Thank you both

Becky went above and beyond to assist us in purchasing the perfect mattress and bedroom furniture, while walking us through financing! The entire process was so easy and stress free because of her excellent guidance. She is the perfect example of great customer service and an overall great human being. My husband and I are so grateful to have worked with her and will definitely be reaching back out to her for further purchases! Thank you again, Becky! :)

Becky was friendly and professional and really knows her stuff. We are so pleased with the service and selection available at the Jacksonville Ashley store!

Becky was amazing. She helped us pick out the perfect sectional and got the best price. Thank you so much Becky!

Becky was very helpful and great to work with! She answered all of our questions and we will be going back to work with her again!

If you find yourself at Ashley's do your best to try to work with Becky. Made the experience fun and enjoyable. Really works with you to find what fits your needs. 10/10 recommend her

Came in to look for once thing, ended up getting all our essentials that we needed for our home. Becky was a joy to be around with and very helpful with how I wanted to decorate with spacing! I definitely recommend her to EVERYONE!

Mark was very knowledgeable and efficient helping us with our living room furniture purchase. He was very helpful in locating exactly what we were looking for.

Becky! Was so patient we us and She was very kind to us and answered all our questions. The best!!! Thank you.

Had a very good experience at Ashley but mostly because of the sales associate that helped me. Rachel. She kept up with me and answered all my questions I had in between purchase and waiting for the shipment. I was quoted 8-16 weeks and it really only took about 3-4. When I had a conflict with the delivery department she got everything figured out for me even though it was her day off. Will absolutely be working with her again if we decide to purchase more furniture.

She was very helpful since we wanted living room, kitchen and bedroom furniture. We needed it to go with the themes of each room and stay under budget.

We were shopping for mattresses, sectional, and dining table. We met Becky. She is amazing. She knew exactly what we wanted in the mattresses. Unfortunately the table we wanted was discontinued and we could not decide on the sofa but she showed us a patio set that we loved. Her service and ability to help and guide customers is over the top. She is now my go to person for all my furniture needs. Thank you Becky!!!

Not happy with them delivery very slowly just not a good place to shop and the furniture is not that good

We came in to get some furniture for our new home that was being built and that’s we met Rachel. Her up beat personality and great knowledge of the furniture catalog allowed us to pick enough pieces to furnish about 4 rooms in our home. She was honest, helpful and she didn’t just let us pick random stuff. She sat with us and went over our needs and wants and helped us made a very good sound decision. High recommend Rachel, RETAIN AND PROMOTE!

Thank you to Ms. Becky, she was really welcoming and she was able to help us find the right furniture without making us feel pressured of buying anything like other stores would. Can’t wait until we receive our new dining table.

Great service, friendly and quick delivery. Salesman, Mark, was a pleasure to work with.

Becky was AMAZING. We weren’t able to get the original sectional we wanted, but she found us something even better! Her customer service was phenomenal. She stood after her shift just to make sure we got exactly what we wanted! Definitely will be returning and personally will be asking for Becky!

Seriously guys BECKY !!!!! If anyone needs to buy furniture or mattresses or literally anything from Ashley's go to Becky, she made our expensive amazing! We went in there with no direction and she was able to give us all the answers and was completely truthful with us and made it so amazing. I can't describe how much fun we had working with her! I have never walked into a store and felt more happy then ever to leave with my purchases! We will be back again to work with Becky! She's a game changer!

Good selection. Well laid out to see entire collections. Associates were friendly, helpful and not pushy.

Rachel was super knowledgeable, friendly and helpful.

We have many items from Ashley furniture store in our home, so we know it’s decent furniture. Moving to NC, we have gone in on two occasions and both of these experiences were off putting and pressured, ultimately leading to us take our business elsewhere. I understand you have to make a sale. But on both occasions we were immediately approached by salespeople that continued to hover, not allow us to browse as we would like, and clearly wanted us to buy. We entered the store on our second experience saying we wanted to browse and the saleswoman immediately used crude humor telling us there’s no browsing here and continued to hover over us the entire time we were in the store. Overall, our experiences were over bearing, not allowing us as the customer to make our own decisions, and making unprofessional comments. Please allow your customers to shop and assist them as needed.

Becky Milligan was an amazing help! She was able to get us everything we were looking for within our budget.

Becky definitely shows she cares and is very adamant about making sure the customer is satisfied. When I go to Ashley I’ll aways ask for her to assist me.

Came in walked around and quickly found the perfect couch for us. Ricky was a great help and got us a great deal plus a free 4 year protection plan on the couch. Highly recommend

Very welcoming, professional, and pleasant interaction with Becky, one of the best experiences with a sales representative one could ask for. 10/10

Got the furniture I was needing reasonable price

We have not received our purchase yet, but Mrs Becky was amazing at helping us choose our purchase!! She was very transparent about everything I had questions about. I would definitely go see her again and recommend her!

My wife and I went in looking for a new mattress and Becky jumped right in and helped us. She found a couple different beds for us to test out and gave us all the benefits of each one. We finally found the one we wanted and we love it. Becky was so kind and knowledgeable , we loved our experience with her at Ashley’s today.

Megan was fantastic. Knowledgeable, non pushy and Experienced. Obvious she loves her job. A very pleasant experience.

Awesome

Mark was awesome. Very helpful through the whole purchase and with financing. Will be asking for him with our future furniture purchases.

First off, Ashley Furniture has very well constructed, quality furniture - which is well known and why myself and my significant other decided to visit the store in Jacksonville, NC on Western Blvd to look to furnish our new home. As soon as we made it into the store we were embraced and helped out by sales representative Becky Milligan, and she was responsible for our 5 star experience being what it was. Incredibly knowledgeable about all of the available products, wonderful interpersonal skills, not pushy in the least bit, and she was not out on the floor just to make money - she seemed as though she really loves and believes in what she does. I would recommend that anybody who is willing to invest in quality furniture and spend a little bit more money for something that lasts to visit Ashley Furniture… and ask for Becky!!

Had a great experience buying a bed and recliner here. Becky M, our sales associate was wonderful and made the process easy. Would recommend!!

Becky was more than helpful when it came to finding us the perfect recliner and chair to add to our living room. She took the time to listen to what our wants and needs were, plus was great with our kids while we decided on what pieces of furniture we wanted to get. Becky treated us like family! We will definitely be back to see her next time we are in need of furniture.

Best salesman ever! Mark is a super nice guy.

Amy at Ashley furniture has excellent customer service along with the entire store.

Angie was super helpful and sweet to me. I have been stressed about moving and getting furniture and she made the whole process so much easier for me. If you need help with anything at the store, request Angie she is literally an angel!

Went in just to look around for new couches. Becky was our salesperson and she was AMAZING! Provided great guidance and allowed us to roam freely without being pushy or in our face. Walked away with some great deals and will definitely be back!

Becky has been the most helpful saleswoman I’ve ever encountered she made us feel like family the entire time and worked her hardest the entire time to get us the best deal she could!

Becky made shopping and buying furniture so easy and stress free! Definitely a great experience!

I had an amazing experience with Tony Edging was amazing and very easy!!!

Every time I call they keep pushing back when my order will be ready. 2nd week of Oct, never received a call. I contacted them they said 2nd week of Nov, again heard nothing so I called now saying 2nd week of Dec. it’s a joke however I already paid for it and have none of it. Called told them I just wanted to cancel order and get my money back. They stated I’d receive my money minus $800 due to canceling order.

Ask for Tony. He is the man to go to. Trust me. He's got what you're looking for👍🏾👍🏾👍🏾

Was not hounded upon walking in. Extremely friendly and family oriented staff who took time to understand what I needed for my vision. Came in looking for nightstands before a new living room purchase, but Becky sealed the deal and got me what I wanted and then some keeping me well within my budget.

Great experience working with Becky!! No hassle, great prices! And an overall pleasant experience!! Mike and Kim

Mrs Becky Milligan was very nice. And helpful

Thank you so much Becky, you made our day! Stay great!

Ron Pollard was very helpful and knowledgeable! We should have our new furniture soon! Yay!

Becky was very attentive to our needs, and patient as we weighed our options. She was eager to help us find a solution to suit our family. At the end of the day, we feel like we got a great value, and we know that we can always call on Becky if there's ever anything that we need. And I don't want to give away all her secrets, but if you're nice to her, she may give you a lollipop 😁

Customer service is terrible and Amy was very rude. Never buying anything there again. Definitely never recommending it to anyone.

We are returning customers to the Jacksonville, NC store. One of the largest reasons we constantly return is the impeccable customer service that we are constantly provided. On the sales floor, Susan Venanzi, always has a smile, treats us like family and goes beyond to meet our needs. Once we finalize our purchase Renita Steel is beyond amazing. She makes sure there are no unanswered questions and has worked with us through multiple purchases. I cannot begin to recommend this store enough!

Beautiful day

Becky was definitely the greatest help I’ve had at any location. She took really good care me and my gf. I would definitely recommend her to anyone looking to make any purchases very knowledgeable, honest, and will do her best to help you out. 10/10!

Mark was super helpful when we purchased our mattress. I knew exactly what I wanted and I was in and out within 15 mins. Super friendly.

Very nice and easy going guy!

Had a great experience looking for some new furniture! Becky was so helpful and very friendly! She made the process easy and helped us find exactly what we were looking for! We will definitely be going back!

Becky was extremely organized, thorough and responsive. Great communication and service. The entire process was the best it could be. Thank you for taking such good care of us Ashley Furniture and Becky!

Becky Milligan helped my wife and I put a ton! I would definitely recommend her to anyone and if we ever find ourselves in the market for some more furniture we’ll definitely be contacting her first!

Had an absolutely awesome experience with Becky Milligan, she went through all details of the items we purchased with extreme detail. She was hands down one of the best and most caring sales representatives I’ve ever met.

Becky M was my sales woman. Very helpful in my decision making. The entire process from start to end was helpful. Thank you Becky :)

Rachel was absolutely amazing. Although we haven’t had our furniture delivered yet, the sales process was amazing and easy.

I was presented with items similar to my request and we found a much better option. Mark was my sales associate and he answered all my questions and informed me of additional information pertaining to my purchase. The admin process was quick and I walked out very pleased with the service I received

Thank you Becky! I’m excited for my new bedroom set especially my new mattress!! ❤️

My mom and stepdad went to Ashley HomeStore to get new furniture for their new house here in NC. They just moved here and Ashley’s was the first store they went to. Susan Venanzi helped my parents and she was amazing. She was patient and very helpful with designs and staying in their price range. We’ll be coming back soon.

Rachel was absolutely fantastic, completely knowledgeable about all the questions we had was able to find answers to the questions in a timely manner and gave us great customer service in the store made us feel like we were really a part of the Ashley family thank you very much.

Working with Becky was a pleasure!! I would highly recommend asking for her! Renita was also very pleasant and professional!! They made a great team!

Becky was a big help to me and my wife in finding the best furniture for us, I would definitely recommend shopping at this ashley furniture if you are looking for great customer service.

Love shopping at Ashley! Beautiful selections and friendly people. Rachel answered all of our questions and took her time with us to make sure we got the perfect sofa we needed.

Becky was helpful to work with and experienced with the company. She was professional, relatable, and made sure we walked out with the best deal.

We ordered all new furniture to fill our new home. At first it could not have gotten any worse with everything from damaged furniture upon delivery to strong off gas odors, etc. But then the store manager, BOBBY, got involved and handled everything very professionaly and promptly. BOBBY updated me consistently throughout the process. It's one thing when a manager helps out but an entire different perspective when the manager goes above and beyond to make things right. I would recommend or buy from BOBBY anytime.

Bobby and Rachel were great in getting our furniture ordered

Very knowledgable, excellant customer service always a pleasure to do business with.

Service provider Ron Pollard was an awesome person to be around and was so helpful, I’ve experienced a lot of bad service and I have to say this place is one of the best furniture stores and service providers.

Shopped around at many furniture stores and decided that Ashley had exactly what the wife and I were looking for. The price was reasonable and the sales person, Rachel, was awesome to work with. If you are looking for new furniture and live near Jacksonville, NC stop by Ashley's and ask for Rachel. You won't be disappointed!

When I say EVER piece of furniture in my home comes from Ashley's...believe me it is! The produce quality items and I will never ever go to another store 🥰

Ms. Becky Milligan was outstanding. She was very knowledgeable of all the products we asked about. She was an absolute pleasure to work with and we’ll be back to see her again!

Mrs. Becky of the Jacksonville, NC Ashley Homr Store was a joy from start to finish. Kind, fun, and thorough. Explained the whole process and gave some tricks of the trade to get the best deal. Wish I would have found her earlier in my furniture buying process. I will be back again whenever I need more.

Mark had recently sold a lot of furniture to my parents and they had a pleasant experience with him, so of course that is where I went when I needed a couch. Great customer service skills. He wasn’t pushy, was patient as I tried to find exactly what I wanted.

Amazing customer service from everyone. If you are looking to make a purchase go see Susan!! She is the best. She made our purchase so easy. We will definitely be back to see her!

I can't say enough how amazing the customer service was. Becky truly went out of her way to make sure I got the best deal possible, even though I was not buying from their store. Unlike other furniture stores, there was zero pressure from the sales associates to buy.

Excellent customer service.

Very friendly and knowledgeable and worked to get us the best price.

If you need furniture if any kind, RUN to this store!! The floor is displayed beautifully and it is run by the kindest team you will ever meet. Manager Rachel greeted us at the door when we came in, assisted us with some items we were looking at, and while we were at home measuring, she continued to keep an eye out for items that would help fill our empty house. We honestly came just for a couch as that was our main concern, but Rachel’s keen eye helped us find so many things that we would have never found on our own. We are so grateful for the amazing shopping experience, and can’t wait for our items to get delivered, and to return to get more items as we start to decorate and stylize our home. A big thank you to Nancy as well who made sure I understood all the paperwork and went home fully informed. Truly an amazing team! Thank you thank you thank you!!

Rachel was awesome, very knowledgeable and willing to accommodate all of our needs. 10/10.

I am new to the area and was shopping for furniture for my first home! Becky listened to exactly what I was looking for and pointed me in the right direction. She made shopping for new furniture such a fun experience and was extremely patient with me throughout the process. Highly suggest asking for Becky next time you shop at Ashley HomeStore.

Becky helped us find just what we were looking for and was patient and kind with my 3 year old son who was overdue for a nap during our purchase. Super professional and helpful

Rachel was so friendly and welcoming she made our decision very easy!

Rachel provided outstanding customer service, providing helpful advice while keeping an extremely friendly atmosphere.

We were looking for outdoor furniture a couple months ago and was greeted by smiling face and very helpful gentlemen. They did not have any in stock but he showed us what they could order and gave some great advice. The customer service was so good we came back while looking for a king size bed. We were greeted by Becky, and as expected the service was SUPER. She was so helpful and educational in the process. There’s a several weeks wait on the delivery but we’re excited it’s the one for us. We’ll gladly wait. And the price was also great. We’ll definitely be back for other furniture purchases in the future. Thanks Becky.

Becky was amazing friendly Professional very upbeat and willing to help in anyway she could. I would highly recommend her plz go to Ashley’s and ask for Becky you won’t be sorry!!!!

Becky was outstanding!!! Can't say that enough! She was professional, seemed to know about every piece of furniture in the store, extremely kind and never once tried to push us to buy something we were not interested in. No sales tactics, she just took the time to listen to us, and pointed us in the right direction. If I was a business owner, she is exactly who I would want to work with me.

Very courteous employees. Beautiful furniture....