Ashley Outlet Matthews, NC

I had an excellent experience at Ashley Outlet in Matthews on 3/8/2025. Shermora was so great to work with, leading me directly to exactly what I was looking for as soon as we met. I bought 6 dining room chairs and I love them. Comfortable, fashionable and honestly exactly what I wanted AND they were on sale! Thank you, Shermora!! Keep up the good work. Ashley

Today I stopped by Ashley Furniture and was looking for a sofa and chairs. I was greeted by Doug. He showed me around no rush and going back and forth with what I was looking for. He even took a chair for dining room to find the matchbI was looking for. Other places I have been to have either try to upsell or don't show interest if you not playing on buying. Thanks to Doug I found everything I need! Will be back! Doug you ROCK!

Doug is very enthusiastic and an amazing sales person.

Great experience! Fast and easy purchase! Daniel was awesome !

It’s an excellent place to purchase furniture and I recommend Ashley outlet located in Matthews, NC. I would like to appreciate “Doug” for his suggestion and help in identifying proper furniture for my house. Thank you Doug for your great service !!!!

Doug is very helpful and definitely improves our sofa shopping experiences

Doug did an awesome Job! Very knowledgeable.

Doug was extremely helpful and made the process quick and easy.

Liz was so helpful and kind! She really went the extra mile helping us today!

Doug & David were great!

Doug was pleasant from the moment walking in the door all the way up to completing our transaction. He let us make our decision by showing us many displays and different payment options. Highly recommended !!

Shermora was fantastic. She was extremely helpful on helping me pick out my tv stand. I would definitely purchase more furniture from her and I would highly recommend her to other people.

Doug was amazing, professional and knowledgeable. He provided excellent customer service and made our shopping experience pleasurable!

Liz and Doug did a great job!!!!!!!!!!!!

Qay and Doug has been amazing with assisting me…. The buying process was quick.

Doug did good job

Amazing service Can't wait for my couch Thanks Doug

I stopped by to pick out a mattress and Liz was awesome. She made the purchase process quick and easy, and was fun to talk to. I will definitely be coming back for future furniture needs.

Doug was very courteous and attentive during our furniture purchase.

Daquan was wonderful! He patiently showed us all of our options and helped us get a great deal! Thank you!

Took real good care of us, very knowledgeable about the service !

Shermora was great!! Thanks for the help

We had previously worked with DaQuan getting a beautiful table. This time we needed a few more things and called in and spoke with Shermora. She was very attentive and a pleasure to work with. Thank you both for the 2 pleasant experiences!

Shermora was absolutely amazing to work with! Her professionalism in helping me look for a new sofa that fit my small apartment was outstanding! I highly recommend this Ashley furniture location to anyone. Keep up the great work!

Doug was fabulous and very helpful and knowledgeable in what we need to fit our space

Daquan good customer check on me .And answer all my questions

Doug was excellent and provided great customer service and helping me purchase a new bed!

Came in to the store looking for a dinning room table set…Doug helped us find the perfect one I was looking for! He was very helpful and kind

Very pleasant , calm peaceful style when helping us make a big decision. I definitely felt like I made a decision I’m pleased with.

Liz and Derrick did an excellent job. They were proffesional, kind, understanding, and very helpful. My wife and I were very pleased with the service we received today.

Quay was very engaging and helpful from the moment we walked in the door. She was very knowledgeable and answered all the questions with no hesitation.

Daniel was very knowledgeable and a great help for purchasing our furniture!

I feel i was convinced to go with financing and protection plan. I wish to cancel protection plan.

Experience was pleasant, process was easy and quick. Thank you Doug for all of your help with helping me find a new couch for my home.

Really great deals and Doug helped us find the perfect area rug at such a good prices!

Thanks to Doug we were able to find the perfect recliner for our new home!

Doug was great at helping us find our new recliner!

Lizz was great. She was able to show me what I had specifically asked about, as well as similar options. She explained the order and delivery process clearly, and completed the process in a timely fashion.

Doug was so great to our family we enjoyed his help.

Doug took the time to show my wife and I two tables we were interested in. He was very kind and honest to what our needs were and recommended to us about two additional chairs. We truly appreciated his input and came out happy with our decision on the table we purchased at Ashley. Thank you Doug for the A+ customer service!!

Doug was great to work w!!

We bought a couch from Ashley today and Doug was kind enough to help us out. It was such a pleasant experience and he provided tons of education about Ashley’s products and our specific purchase. We will definitely be back!

Doug was fantastic and so helpful in our search for a new sofa! Very attentive!

Lizz and GM David made an outstanding team. They worked together to give us what we wanted. Tks again

Excellent customer service!!! Lizz and David really took their time in assisting us. They were extremely patient and supportive in decision making.

Had an amazing experience. See Doug if you can great prices and great people.

Very good service, experience and richness of the training of those who attended us, doing our best to close the purchase.

My shopping expert-/representative Quay was so very helpful during my Ashley experience. She advised me with data about the purchase that I was interested in. She was very knowledge and professional.

Doug was very nice and worked with us patiently for 2 hours.

Doug met us in the lobby.

DOUG was extremely helpful and found us exactly what we were looking for!

Doug Dreyer at Ashley Furniture outlet was amazing.. he was very good at his sale job. Not overbearing and pushy like some others.. great experience !

Excellent customer service and very helpful

Wonderful! Doug was amazing!

Laquaisha, was so helpful in helping me find a new sectional. I found one I liked but couldn’t get the configuration in my head for the space I needed. She then suggested another “smaller” set that fit the bill! I ordered and felt great. Next day I realized the dimensions would still be too big so I came back over to the store and explained my spacing issue. She was able to quickly swap pieces out and meet my living room measurements and saved me some $. The sectional just got delivered today and it’s beautiful! Thanks for your attention, promptness and overall help. The other associates were just as nice and the store was very clean and had lots of options. You will leave with a new piece of furniture and not a display. Will definitely shop here again if needed.

Doug has been excellent. He helped us finding the best furniture and he spent around 4 hrs with us to find out the best suitable for us

Doug was our salesman and he greeted us as soon as we came in. He worked with us to get the sofa for our sunroom and offered us as many options as Ashley had available. We found what we were looking for a couldn’t be happier.

Doug was amazing! He really took the time to listen to what we were looking for and was super helpful every step of the way until we found the perfect fit. Plus, he was so friendly and made the whole experience enjoyable!

This store is my favorite. Great selection of everything you need for your home. The service is excellent. The lady who served me that day is named Lizz. She was wonderful, kind and very professional. I told her what I wanted and Lizz immediately showed me several different pieces of furniture and I bought one right away. Thanks Lizz.

We loved Doug. He was very polite and friendly. This store is the best.

Great experience- Doug was excellent help!

My wife and I visited on Sunday after church, we were greeted with a welcoming smile from Daquan. We told him exactly what we were looking for and he took us right to it. He explained everything we needed to know about the product and warranties, expected delivery date. Ashley, you have a young Rock star in Daquan!

Doug was super helpful and personable to work with! We are very happy with our new living room set!

Doug was great and super knowledgeable

Liz was wonderful to work with. I found what I needed and she made all the delivery steps easy!

We had great customer service with Doug-he was very helpful and knowledgeable. Great experience overall.

Doug was accommodating, knowledgeable, and friendly. Great visit!

Qay was sweet and helpful very pleasant to work with.

Doug was helpful and assisted us in learning about all of our options before purchasing and ultimately choose financing as the way to go when purchasing with Ashley.

Customer services was amazing. I highly recommend. Very nice and polite. Extremely helpful. Would highly recommend

Went in to buy a bed frame and mattress. Daquan was our salesman! So nice and great service! Such a pleasant experience!

Qay took great care of us. We had a very specific need. She worked through a number of options with us until we found the right one. Thank you Qay for all of your help.

Great dealing with Daquan. Found what I was looking for and can't wait for it to be delivered soon. Thanks for being informative and helpful in this purchase.

Doug was excellent help and gave good recommendations. He called another store and organized pickup of another piece of furniture we needed.

Doug and Brad took the take to help me and my 89 year old mama find the exact love seat and chair that we’re best for our needs. The service was exceptional! We’ll be back next time we have furniture needs.

Me and wife came in to buy a mattress and Doug treated us very nicely and professionally. He had plenty of knowledge and guided us to the right mattress for us.

Me and my husband went in looking for a mattress that we desperately needed. Doug welcomed us and helped us find the perfect fit! (And helped us save some money). Would highly recommend getting Doug to help you with any home furnishings you may need!

Qay was very helpful! We found the perfect couch for and extra space for a great price.

Doug was very helpful- we were greeted as soon as we entered the store and he answered all of our questions. We appreciated the quick service as we had our kids with us.

Doug and Brad were very friendly and helped me as soon as I walked in the door! Very accommodating would shop here again and recommend to others!!!

Doug and Brad were fantastic! They were super friendly and helpful all the way through!!! Such an easy and amazing process. They informed us of the diamond care program which is a wonderful program. Couldn’t be happier with the whole process!

Liz was awesome! Great experience and great prices

Qay was the best sales representative ever! She wasn’t pushy and helped me get exactly what I was looking for. Highly recommend.

First time purchasing there yesterday, got what I was looking for in less than a hour. Shermora was very kind & helpful on giving me great options on what kind of mattress I was looking for.

Great customer service!

When we walked into the store, we were happily greeted and asked if they could help. After walking around a little bit, Shermora started working with us and gave us time to look. She checked on us and then once we were ready, she helped with the whole check out process. She explained everything so well and answered all our questions.

Great experience here. Daniel was great to work with.

Qay was really helpful and patient with us. Answering all our questions and even moving side furniture from other displays to help us envision our living room furniture. Thank you Qay!!

We went into Ashley looking for a new sofa, Doug assisted us with all our questions, he was super helpful and not too pushy to make a sale, understanding it’s a big decision. Great experience working with him! We came back in a week later when we officially decided on a sofa, unfortunately Doug was unable to be there but the other sales members were fantastic at picking up where we left off! All around wonderful team! Thank you Doug, Tina, and David!

Had great experience. Qay helped us everything even color matching our apartment and giving us alternative options. Super friendly highly recommend! Thank you guys!

Doug was absolutely amazing to work with. He took care of me and went above and beyond when I needed him to! I will certainly be going back to Doug for my next furniture needs.

Doug & Tina were great! Had an answer for every question. Superb service 😊

Doug was very helpful i recommemd getting your furniture from him at Ashley! Ask for him

Doug was really helpful in finding a bed that worked for my kids.

Doug was amazing, very detailed. Answered all my questions and was great with my kids

Qay was very friendly and got transaction done in timely manner.

Friendly, informative, helpful staff; purchase of a new bed was real simple and prices were hard to beat.

Doug was knowledgeable, professional, and very patient. The sales presentation was stellar. We appreciate his help and his perseverance. Oh, should I do a photo?

Happy customer! If you’re looking for good quality furniture, stop by here and ask for Daniel Mason, they have great deals and will work with you to assure the customer is content! Thanks again:-)

Doug was very attentive to our needs, very knowledgable about the products and offerred many alternatives based on what we were looking for. Thanks!

Quick and easy shopping experience! Great selection, reasonable prices, and awesome service — ask for Laqauisha!

Heyy, Lizz helped me on Jan 18th. It’s my first time purchasing a couch for my first apartment ever. She walked me through all the steps and answered any questions I had. She’s the best and she definitely deserves a raise!

Doug helped us out today He went over all choices including fabric type and warranty. Five star service Thanks Doug

Doug was absolutely delightful to work with. He recommended some great choices in my budget. Staff is friendly and knowledgeable! I will be back again!

Shermora, she helps us a lot, good customer interactions, appreciated her alor

Doug the sales manager there was awesome. Normally sales people drive me crazy but he was a huge help and not bothersome. Very knowledgeable and not pushy at all. He was showing us items in our price range vs trying to get to buy something higher than our budget. I will go back and see him again for future purchases, thank you Doug!

Doug did a great on. If there was a rating scale from 1 thru 10 , I would give him a 30. Fantastic service. If you go to the outlook site ask for him.

So I go in Ashley Furniture, had no clue what to buy, and how much things cost. All I knew was I had to follow a budget. Liz, ask me can see help, and let me tell you. That is exactly what see did. I literally drove her crazy, trying to keep in my budget. Liz, pick out 2 complete bedroom sets and a complete living room set and keep it all in my budget. Liz was literally the best customer service and sales person I felt with, in a long time. Go see Liz, you won’t go wrong!!!!

Lissbeth was especially helpful as we chose bedroom furniture for a new home. She made the experience much easier than it could have been.

Doug was great. Very patient and informative of our needs. Would recommend to anyone to help with their furnishing needs.

The experience here at Ashley Furniture was Amazing. Doug and Quay were highly experienced and extremely knowledgeable in every avenue. They were so personable and provided my boyfriend and I with the BEST experience. We will be back!

Doug was absolutely amazing within our shopping experience. He was extremely patience and knowledge that the store offered. He made sure he provided all the information the store had and the products. Highly recommend the staff and asking for Doug every visit! Thank you everything Doug!

Excellent customer service! Doug was very helpful, patient, and kind. Addressed all questions and concerns. Thank you Doug!

Good experience!!

Daquan helped me find exactly what I was looking for.

Doug was the best!

Qay was AMAZING she helped me get exactly what I wanted! 🩷 Truly appreciate her

Qay was very attentive and helpful!

Pay was very helpful helping me and my family find the perfect couch.

Stopped in Ashley Saturday night looking for dining room set. Qay assisted my husband and I with finding a great deal. She was awesome and a pleasure to work with

Second purchase with Ashley Outlet in Charlotte and it’s always a pleasant experience. Doug was amazing and really took the time to show me different products and get me there to the product that I wanted as close as possible. Worked with me to find financing since my credit isn’t the best. Great salesperson and store does perfect every time.

The sales rep Doug Dreyden was interested in what exactly we wanted to see as well as making comparisons. We were very pleased with our purchase.

The worst experience with Ashley. Everything was great until we were suppose to get our couch delivered. Delivery driver wouldn’t deliver as he sad out door frame was .5in too small. We rejected the delivery and asked for a refund which we were promised would be automatic. After almost a week we still had not received a refund so we reached out to our sales rep who then told us that it would be 15% “restocking fee” . We called because we were never informed of a restocking fee and they had the worst customer service and hung up on me. Avoid at all cost. Company will scam you.

I ordered a table and 8 chairs, sofa, loveseat online on Black Friday. And no one could tell me where my furniture was 6 weeks later. Went into the Matthews Store and Doug and Tina helped me cancel my online order and place a new order. A week later I’m finally getting my new table and chairs and will get my couches next week!

We had a great experience with our consultant Daquan, he was not pushy and gave us space and time to look at what we wanted without feeling hassled.

Doug mislead me about the shipping timeline. I was told my couch would arrive one the Jan 2nd then they last second cancel and now mention a possible 6 week delay. Not honest and just wanted to get the sale.

We had a wonderful experience this afternoon shopping at the Ashley store outlet. Our salesperson was Doug Dreyer. He seemed to know exactly what we were looking for, and what would fit our budget. Also. I like the fact that there was no pressure to buy and he also gave us some time along to discuss the purchase with each other. Overall, I think this was the best sales experience I have ever had.

We love our experience here! Doug found us our favorite style couch! We will be lifetime customers ✨

Wonderful customer service from Doug. Helped us find our perfect chair!

Great customer service good selection OK prices Daniel was our salesman. The general manager is also very good.

David and Doug were both a pleasure to work with. My husband and I had just bought a new home and were looking for a couch and dresser. Doug helped us right before the holidays and was patient with us in knowing we weren’t ready to make a decision yet. We returned a couple of weeks later and were greeted with not only his assistance but also the regional manager, David. Both were very knowledgeable and helpful. We are grateful to have worked with them!

Doug was very helpful. He greeted us the door and was not pushy at all. We had zero issues with our visit.

Doug was very helpful and not pushy to buy anything

Doug was fantastic! From great customer service, working with our budget and needs to exceptional professionalism! Great purchase.

The sales rep gave me useful and accurate information that helped me make the right purchase. Was not pushy.

I was very pleased with the selection of recliners, my salesman Doug was very patient, knowledgeable and very pleasant to work with. I highly recommend you to visit with Doug if you are in the market for furniture.

Qay was wonderful, very helpful. Love our new sofas❤️

Que was great. Very friendly and knowledgeable!!! Highly recommend!!

Doug was a great help at the store. He’s very patient and provided great service during the visit.

Had an amazing experience with Doug! We came in just to browse and left super satisfied with a new living room set and table with chairs that we LOVE!!! He was patient, knowledgeable, kind, and professional! Will definitely be back soon! Thank you Doug!!!

Doug was fantastic with his customer service. He was really patient with all of our questions. Highly recommend anyone to come to Ashley Furniture and ask for Doug!

First visit to Ashley Outlet & had a great, easy experience with Shermora! Would definitely recommend shopping here.

Doug was great with his sales and service. The lighting was fine also.

Doug was awesome!

Doug was very helpful and gave us great prices on everything

When we reached The outlet we were warmly invited and introduced by Doug. He handled our expectations on what we needed for our sofa . Overall it was a great experience. We ended up finally buying a good recliner sofa . Thanks you Doug.

Thanks Doug for the patience in explaining each and every product, we got a good deal with the sofa and love to come back again

Furniture quality was very meh. Staff is friendly but not super helpful.

The whole experience from beginning to end with Laquisha was great. She went over and beyond to help me make the right decision for me and my family. Go ask for Laquisha she’s the best.

Doug is extremely nice and helpful. He helped us through the process of purchasing my parents’ furniture. Even when we had to move the date for the delivery couple times but he helped us move the dates without any complications. We were really happy.

Shermora is the best and helped us find our mattress in no time ! See her for a kind, quick and professional experience

Lis was great! Listened to me and pointed me right to the perfect piece for my parents. Plus the price was amazing!

Lisseth is a superstar! I've never met a kinder, more knowledgeable, and patient saleswoman. I had to make some changes to my order due to a new puppy becoming a member of the family. Above and beyond, she worked hard to make sure my purchase was seamless. Ashley is lucky to have her!

Doug Dreyer has been a fantastic Sales Manager at Ashley Outlet on Independence Blvd helped me choose the right furniture and did maintain lot of patience in understanding our needs and gave us great discount. If you here ask for Doug.

Great service and selection, ask for Alex.

Doug made our furniture shopping experience a pleasure. He was knowledgeable and offered suggestions that were extremely helpful in our buying decisions.

Daquan greeted us at the door as soon as we walked in and was immediately helpful. He gave us guidance on picking the perfect recliner! 10/10 would recommend! Go Birds!!

Doug was very patient and amazing to work with!

Doug was great

Doug is great!

Doug was straightforward, thorough, and pleasant.

Love this store! I had an awesome experience purchasing some new dining chairs. Shermora was my consultant and she was very knowledgeable and made the buying experience smooth and enjoyable. Also, the prices are very good in the store. I’ll be back! Jacob

Spoke with Daniel today. He went above and beyond to try and help me find a couch that would fit my limited space!

Doug was great

Ordered a couch from here in December under the impression given by Doug that it would be here by the 2nd, only to find out that it “could be delayed up to 6 weeks” with “no other updates at the moment” Only reason we went with Ashley Furniture was because the delivery date given was what we were looking for. An honest estimate on the delivery would’ve taken our business to somewhere that could fulfill our needs. So we’ll enjoy the New Year sitting on the floor for who knows how many more weeks.

Doug was awesome. He helped us see all our options and was patient while we looked. Great experience and quality product!

The shopping was great. The prices were good. I found just what I was looking for. Shermora was great in answering my questions and she was very knowledgeable about the furniture pieces I chose. Thanks, Ashley!!

Had a great experience with Doug. Real knowledgeable of all furniture.

Good place to shop

Walked in greeted by Doug we quickly did my order and got everything done. He was great.

Doug and Tina were awesome! They really worked with my husband and I to get us the couch we wanted in our price range!! We are so thankful!

Doug worked with us to get the price down and allowed for same day pick-up. Highly recommend

My uncle and I were looking for couches today and were helped by Shermora! Everyone was super helpful and she helped us with pricing all the couches we were interested in! Great service and environment!! Had lots of amazing choices and Shermora answered all my questions and made my life easier!!

My husband and I had a great experience shopping at Ashley Furniture. Laqauisha and David were absolutely amazing—so friendly, attentive, and helpful throughout the process.

(Translated by Google) Excellent attention (Original) Excelente atención

(Translated by Google) Excellent service from Mr. Doug, giving us easy options. (Original) Excelente atención de Mr. Doug dándonos facilidad en opciones..

The sales associate was so nice and helpful and she was able to help us pick out the perfect chair for my father!

Doug and Tina were very helpful! Very happy with my purchase

Very attentive and efficient employees, certainly liked the efficiency and quickness of their work.

DOUG WAS AWESOME!!! Very helpful and enjoyed talking about MC life with a fellow rider!!!

Doug was an excellent sales rep. Respectable and relatable. Helped with all our questions. And anything we needed

Doug was very helpful. He was consistent about helping me get the mattress I wanted in the budget I needed.

The store has a great inventory. Items you are interested in you can search on their large monitor in the center of the store. Extremely easy to use and gives you complete discrimination of the item. Shermora was excellent. She gave us plenty of alone time to explore. The general manager, David was helpful. He runs a charity which he donates beds to those in need. "A Hope to Dream" is the charity. I would highly recommend the Ashley store in Matthews.

Doug was wonderful to work with! He educated us on the mattresses and was not pushy about the sale. He told me about additional items we could get once again educated but let us decide. He was very helpful and gave us a break where he could. We left there very confident in the quality of our products and of the store and two new mattresses the electric bases and a new bedroom set. I would certainly work with Doug again

Doug was very patient and kind . I went in to buy for a whole house and he was there helping giving me space and waiting so patiently. Thank you and Liz so much

The experience was awesome! Doug provided excellent customer service. He was very informative and answered all of our questions. I wish all my experiences buying furniture was this good. I will be going back to more Ashley furniture from Doug!!

Doug was super friendly and helped us find a great couch!

Doug was knowledgeable and friendly, great customer service!

When I came in I was greeted very nice by Doug and was very nice 10/10!!!!!!!

La persona que nos atendió es super amable me encantó el trato que me dio. Douy

THANK YOU LIZZ! You were AWESOME with helping my husband and I find our loveseat. We were hitting you with questions and you were answering them back to back with confidence. There was 0 running back and forth which was great. The hardest part was choosing our delivery date, but you helped us make it work! Thanks again :)

Best furniture, shopping experience of my adult life. Doug was incredibly helpful, knowledgeable, patient and ultimately accommodating. I Will be using him again in the future for all of my furniture buying needs. Tina, made the whole transaction seamless. She was incredibly professional and friendly. Go Wolfpack!!!

Great store customer service was excellent Daniel was the best he answered all questions and was very knowledgeable of everything.

Doug was excellent. He helped me my furniture purchase. He made everything so easy. Very friendly as well.

Lizz nos atendió muy bien muy amable y paciente Gracias

Very smooth and professional experience shopping with Doug. I appreciate the extra effort and time spent with us.

Dequan is the best! Very helpful and pleasant to be around.

We love shopping at Ashley Outlets. The sales lady Shermora Rutland was very good at her job, she new all the Ansers !!

We had an excellent experience with Doug. He helped us find the perfect furniture for our home at a great price.

Doug was super helpful and made the process easy!

Great experience at Ashley. Friendly and informative about Black Friday deals. Would gladly interact with Tina, Doug, and David again

Great service, friendly informative sales staff - Doug, Tina, and David

Qay did a great job! Very helpful and very enthusiastic!

Quy was very accommodating with my family. We went with a 2 year old and that never threw her off once. She explained all of our options to us for what we wanted and never skipped a beat. The outstanding customer service she provided me will influence me to tell more people about the Matthews, NC Ashley outlet store. Thank you again Quy

Great shopping experience and even better customer service!

Doug was awesome! He was very knowledgeable and was a pleaure to work with. Hoghly recommend you ask for him if your shopping for furniture with Ashley!

Excellent customer service by Lizz.

Shermora was very helpful and got me exactly what I wanted...Thanks so much

Lizz was Great She was informative, patient and friendly

La mejor experiencia que he tenido en mi vida , he hecho compras en linea pero al visitar la tienda fisica, recibi una atencion fenomenal de parte DOUG miembro del equipo de servicio al cliente de Ashley. Lo recomiendo . The best experience I have ever had in my life. I have made purchases online but when I visited the physical store, I received phenomenal attention from DOUG, a member of Ashley's customer service team. I recommend it.

Doug was really helpful.

Doug made our couch-shopping excursion a breeze, even with three kids in tow! He was so kind and patient with our family and walked us through the options to help us find just what we needed. Tina got us set up and ready to go. Five star experience!

Shopping with Daquan was an amazing experience. From the moment I walked in, he was attentive and very knowledgeable about the options Ashley had available to meet my request. We had to walk through several options and configurations before the final order was arranged and Daquan was patient and kind the whole time. It was because of his patience and attentiveness that I was confident with my purchase and able to get delivery set up quickly for Christmas. When someone is patient and willing to answer multiple questions, that is the mold of a true salesman. He went out of his way to make things simple and assist in the processing of my order. And he was calm along each step of the way. HUGE Thank You Daquan! 😍

Daniel was super knowledgeable and helpful with the purchase of my new couch and coffee table. I was in and out quick and got all the help I needed. Would recommend.

Very easy process

Excellent service from beginning to the end! We had check ins and Doug worked well in our price range! He made our purchase process amazing!

Doug was exceptional! Professional and very informative about the products and process. In addition, he help us get a phenomenal price on our items. When you come in make sure you ask for Doug.

Doug and David were extremely helpful!

Professional, courteous and helpful. Kudos to Doug, David and Tina

I was deeply appreciate for great services from David,Doug and Tina. They may purchase extremely easy. Thank you all

Doug was wonderful, he kept my husband happy

Doug was great. Helped us with some house items.

Doug was very helpful and has good customer service!

My experience was Great. Shermora is an excellent and professional salesperson. I purposely came back to Ashley's because of her GREAT customer service. Plus I like my purchase.

Qay was very outgoing and amazing salesperson. Definitely would recommend going to see her if your looking for any type of furniture!

Very nice experience, super helpful and smooth purchase!! Doug was very helpful!

Thanks Doug, we just received our couches and my wonderful wife is happy. Doug was nice and kind asking my wife, kids and then myself what we wanted in our living room. I looked at him directly and said " it's about her. Make her happy. He understood the Directive and made it happen. Great job! Grumpy old vet.

Doug and Tina were great. They've been so helpful.

My husband and I were looking for a nice couch for a long time and Doug pointed us in the right direction. He was very helpful and knowledgeable. We appreciate his expertise in the matter. Doug made our shopping experience enjoyable. I recommend Doug. Thank you!

Great service!! Doug and Tina

My husband and I had a great experience today looking at mattresses. Daquan was very helpful and made the process easy.

Doug helped us & Qay was so nice! Great service & in-stock options if you need something quickly like we did.

Doug did a great job of helping us find exactly what we were looking for at the right price. We would definitely buy from him again.

I walked in and was immediately greeted by Doug. I was having a difficult day as my Husband had passed sway less than a month ago. He was extremely kind and began showing me the sofas I inquired about. Tina was extremely nice to me as well and complimented the selections I chose. I shared pictures with them of my Family also. I left there feeling good about my selections and 2 new Friends I made on that Day. I’ll be recommending my Friends.

Daniel was exceptionally patient & very professional. Great vibes

I am so happy with our new purchase and the experience with Ashley Outlet. Because everything that a husband needs is a Wife’s happy. Than I can have a beer in peace, maybe for one or weeks. 😅😅😅😅 Thank you Ashley Outlet

Doug made our purchase at Ashley Outlet very easy and effortless.

Doug made our purchase easy. Very happy with our furniture purchase.

Lizz provided Excellent service. She was able to answer all my questions without hesitation! I highly recommend shopping at Ashley Outlet in Matthews. Ask for Lizz!

Doug did a great job 👍

We had a great experience and we left with a bedroom set!!! Doug was so helpful and knowledgeable. We were very well taken care. Would definitely recommend shopping here first.

super excited about our new bed set. Doug was awesome!

Doug was very helpful! Made the purchase very easy

Very helpful!

Super friendly and quick service. Doug was wonderful helping me find what i wanted, and Tina in the front welcomed me the second i walked in! Ill buy from there again!

Today my parents bought a couch with Daquan Guerra, and he was amazing! Very attentive, helpful, and left us with no questions! Thank you so much for your professionalism and kindness ⭐️⭐️⭐️⭐️⭐️

Doug has been very helpful in making sure that I received great service. Wonderful customer service.

Wonderful experience. Doug was very informative and attentive to me and my sister.

Me encantaron los muebles de esta tienda se las recomiendo y los precios son muy buenos

Doug helped us put our butts in a new couch. Appreciate the help

Doug you're awesome! Thank you for helping my Dad find what he was looking for!

Shermora was awesome from the moment we stepped into the store. Super friendly, but didn’t put any pressure on us to feel like we needed to make quick decisions to purchase. Really appreciated her entire vibe!

Daniel was great! Walked in just to look around and ended up purchasing a couch. He was so helpful and really efficient. I really appreciate his help!

Great customer service. And they listen to customers needs.

Outstanding customer service! Our room has unique dimensions we have to consider when choosing furniture. Doug and David truly listened and helped us in our selection.

Great so far . Lise was wonderful.

I dropped into the store to buy my grandmother a new bedroom set and Doug took great care of me from start to finish . He was very patient and there was no pressure to purchase . Smoothest experience that I’ve ever had purchasing furniture !

It was a great buying experience. DOVA DAVID helped us a lot and gave us the best options. He is professional.

Very nice people to deal with .

Shermora was so helpful and knowledgeable! Great experience working with her!!!

Daniel was very patient! He was not pushy, and we EXTREMELY appreciate his patience!!! GREAT job Daniel!! Ronnald and Gwana Chambers

Had an amazing experience buying my first couch here! Lisseth was great and helping me find exactly what i envisioned.

Doug and Tina were wonderful and very honest and helpful people … I definitely recommend them to work with if you are looking for good furniture.

Shermora gave us the best experience ever when it comes to buying furniture ever ! ! !

Doug was prompt, polite and friendly.

Doug was great!

If I could give zero stars I would. First the sofas in the show room are not comparable at all to what you receive. The quality of the sectional that was delivered to us is about the same as a Walmart futon. Next they berate you with a 5 year extended warranty even when you tell them you don’t want it multiple times, but conveniently leave out that there is zero return policy. Once merchandise is delivered, you have to keep it. Our sales associate Doug did not tell us this, and even listened to us talk about how if we didn’t like it in the layout of our home that we could always return it. They won’t even compromise and exchange it for something different. In my opinion this place is shady with how they do business and between the quality of merchandise and customer service, we will never bring business here again and suggest you don’t either.

Doug was great! He was more than happy to help us find our perfect rug for our new home. We will be coming back for more furniture!

Doug was great!

Excellent customer service from Doug. Was looking for a couple of fillers for my home.

I loved the experience with Qay from beginning to the end! She gave us an offer we couldn’t resist and made sure our new home was going to be complete with our new furniture; because of the interaction we will definitely be back for more. Liz was also very welcoming and helpful throughout the transaction. She ensure we left satisfied. I’m very thankful for both ladies!

Love Qay and Liz, great costumer service will be back!!

QAY, WAS OUTSTANDING!! I APPRECIATE HER KNOWLEDGE ON THE FUNITURE I WAS LOOKING FOR. I LIKED HER PATIENCE AND EASY GOING PERSONALITY. WELL DONE MS. QAY!!

Lisseth was the person that helped us and she was wonderful. David, the manager was also very nice and informative. We had purchased from there before and had good service as well, that is why we came back to purchase a coach. Thank you Lisseth and David.

Daquan was extremely helpful in picking out the right dining set and sofa for me. He made the whole experience a pleasant one. I highly recommend him!!

It was a nice experience at the store, Mr Doug was very friendly and gave a great presentation about the products. Happy to buy a bedroom set. Thank you.

Doug provided excellent customer service. The store had a wide variety of choices with quick delivery.

Doug is a very kind, gentle and reliable person, he understands our expectations and always contributes his knowledge to offer us the best.

Daquan was very knowledgeable and helpful on the showroom floor. He was informative but not at all pushy! Great experience !! Thanks Daquan!

Laqauisha at Ashley Furniture in Matthews, NC. was a wonderful help to us! She is very friendly and outgoing

We purchased a leather recliner and loveseat for 6,000 cash on October 11, 2024. The furniture was reduced to 4,000 on the day we it was delivered October 28, 2024. On 11 /2 2024 , We were waiting to speak to the manager and were told there was no adjustment and nothing could be done. This is outrageous. I will NOT recommend purchasing from this company. We purchased from the Matthews, NC store. I am disappointed and appalled!!!! NEVER EVER AGAIN! Shemora A. was our sales person but could not do anything for us because the manager refused to speak or help us. I will be researching his name as well! I intend to call the corporate office! I want to clarify that Shemora did not do anything wrong. She helped us with negotiating a price. The Management of this store ( Matthews NC) totally ignored is when we asked about an adjustment in pricing. Again, Ashley was helping us throughout our sales process and to her we are grateful to her for her professional attitude. This review is from Larry and Helen Hickmon.

Doug provided exceptional service. His patience was so appreciated with elderly parents! He went above and beyond.

DO NOT SHOP HERE!!! DO NOT GET THE DIAMOND CARE PLUS WARRANTY!!! I paid for a 5 year warranty and was told that any stains or tears in my furniture were covered and even according to the pamphlet given it said it would be covered. The warranty provider said that neither the stains or the tears in the furniture were covered. These are the worst quality couches and love seats seriously GO TO LAYZBOY DO NOT WASTE YOUR MONEY HERE!!! Terrible service, terrible response. FURNITURE WAS TRASH AFTER 6 MONTHS DON'T BUY HERE!!!!!!!!!!!!!!!!

Doug was very helpful without being pushy. I really appreciate that in a salesperson.

Gran ayuda muy amable excelente Gracoas

Doug was very friendly, helped us find exactly what we needed.

Doug was Very welcoming and very helpful

Doug was extremely helpful in helping me find exactly what I wanted. I can be a bit picky but he provided the various options I was looking for.

Doug was our salesman and was great! Super informative and helpful.

Great experience ended up coming in and the store manager was able to check us out since we already knew what we wanted. The manager at this store was great!

Great customer service. Got me what I was looking for.

Pleasant experience

Dug was great!

Doug was great!

Really helpful staff went in and got taken care off on the spot very friendly aswell couldn't have asked for a better service honestly by doug and tina

Doug was awesome

I want to thank Liss so much for her assistance with the purchase of our new sofa. Once I described what I was looking for she knew what to show me. She made the purchase so easy.

Lizz was great she was knowledgeable and helpful.

Liz is amazing!!

My salesperson was Lizz, and she was wonderful. Lizz helped me to select a nice dining room table and chairs. I have some additional purchases that I will make with Lizz.

Attentive, kind, and knowledgeable sales reps as soon as you walk in the door....did I mentioned that they are reasonably priced!!!

Our consultant Daquan was very helpful, made the process very easy and seamless, and never made us feel pressured into a sale. I would do business with this Ashley location again for any future furniture needs.

Doug helped me walk through all of the sofa options i had. He was very thorough and knowledgable ! I was able to find a great sofa today

Doug was very helpful! He made sure that I got the bedroom set that I really wanted. Ashley HomeStore provided several options that allowed me to make this decision.

Doug is the best! Great seller!

Doug and Tina have been wonderful to work with. I recently moved to Charlotte and planned on buying new LR furniture after I arrived. They spent time with me to find items that fit into my space, and then even considerably more time after I reassessed my space and needs and changed my order the next day! I will definitely be shopping with them exclusively as I continue to settle in!

Derek was very professional and helpful. We were able to take our time, without pressure and were very happy with the service and our purchase.

Doug, my sales rep and Tina the one who made sure everything was correct input was absolutely great. I went in one afternoon after picking my baby up from school and they made my purchase and afternoon great. I usually purchase from Ashley Store but this will be my new home store. Great people.

I had a great experience with Doug he was very helpful with the purchase of our new bed

My experience at Ashley's Outlet was excellent, thanks to the wonderful help from Shermora! Will definitely be back and highly recommend!

Thanks a lot for Doug Dryer He was such nice person

Excelente servicio! El asesor fue muy amable y tuvo mucha paciencia con nosotros!!! 100% recomendado!!

Great options and prices. Ask for Doug!

Daniel and the staff at Ashley Outlet were amazing. The furniture is all new, so no worries of the usual "Outlet" damaged products. Furniture prices were easily negotiatable to what I was hoping to pay. Daniel was very knowledgeable about the products in-store and was patient with me deciding on the items I was interested in purchasing. Overall, this was a great experience without any pressure to buy.

I've been looking for a kitchen table set at a great price. We visited the Independence Blvd location and the sales rep Doug Dreyer gave us a very good deal on the set we finally settled for. Delivery and set-up was prompt. The counter height set is very high quality wood, it comes with 6 chairs. The gray matches my decor and it has height leveling adjustable front legs on each chair which is a major plus! The chairs are cushioned seats made of durable firm fabric. I'm very satisfied with the service and selection. I'll return to this location in the future. Highly recommended 👍👍👍

Doug Dreyer was excellent! Very knowledgeable and helpful. Highly recommended.

We stopped by about a week ago and Shermora helped us. We knew we wanted the same sleigh bed we had purchased a few years ago. We also needed a mattress and she was very helpful with the info on the mattresses they had in stock. She price matched the bed with the price on their website. Shemora made the visit easy, quick and professional. We would definitely come back to see her for other pieces!

Excellent service and excellent attention. I love the quality of their furniture and the quality of customer service. Thanks Dough and Derek for you help I will be back for my living room furniture

Doug was amazing to work with, very personable, and extremely helpful! Had a great experience, and not only walked away for the perfect couch but made a donation to an organization that means a lot to me, St Jude.

Doug, Tina, Derek were very helpful with the purchase of my furniture. I would highly recommend this location for anyone looking to purchase furniture.

On a whim, I walked into Ashley's Outlet in search of a reasonably priced sofa that I needed within four days. As soon as I entered, I was warmly greeted by Shermora, who immediately asked how she could assist me. After explaining my needs, we walked through the store together. I narrowed it down to two couches but struggled to decide which one would best fit my living room. I was looking for the right combination of price, size, and comfort, but the color choices were throwing me off. I asked for a second opinion, and Tina joined us. She was fantastic! Together, we reviewed the few pictures I had of my home. Throughout the process, both Tina and Shermora were easy to talk to and made me feel right at home. They were patient, never rushing me or making me feel like a bother, even though I was indecisive. In the end, I decided on the Gaelon and opted for the Diamond Care Plus program. And they were able to deliver in three days! Overall, my experience at Ashley's Outlet was excellent, thanks to the wonderful help from Tina and Shermora!

Doug was such a pleasure. We found what we needed at a fair price. Will come back again!

Derrick was very nice and guided us to Daniel who helped us buy our new couch and we love it!! Thanks guys!!!

Doug was Quick and easy

This week, after searching for several weeks, I finally found possible furniture choices at the Ashley Outlet. I was still very confused about what would fit in my space and could not make a decision. The saleman, Doug, was so kind and patient with me. He even drew pictures of my space and helped me decide the best options. The lady at the front desk was most helpful with financial issues. A great place to shop. Excellent service!

This place is awesome!! I had been shopping for weeks for living room furniture and hadn’t found what I wanted until the Ashley Outlet. Qay was super, super helpful. I showed her a photo of a chair I liked and she found me the perfect matching couch and love seat. I had called several stores around Charlotte and they were all going to be a 3 week plus delivery but my sales associate Qay was able to get my furniture delivered in 4 days! Overall fantastic experience!

Doug was very wise and helpful! We came in and bought a dresser. 10/10 would recommend this location

My experience was great! The customer service was second to none. Tina greeted me at the door with a smile. Doug was very wise and super helpful. Derek was also helpful and brought a cold bottle of water. I will be back for sure.

Quality stuff! I'm excited about my new furniture

Doug and DaQuan were bothe SUPER helpful and friendly they answered all my questions with skill and knowledge of there product and it was an all around great experience! Thank you guys

Super excellent experience with Doug Dreyer at Ashley outlet❤️🤗loved it

Doug was super helpful and easy to work with.

Doug Dreyer was super

I came into the Matthews store today to look around as we are getting a new house in a few months. The associate that helped me was named Tina and she was absolutely amazing! She was very customer service oriented, I explained what I was doing and she showed me so many options. I was not sure where I was planning on buying furniture from but after my visit with Tina today I will definitely be back, I have no doubt Tina’s professionalism and positive attitude will help me with my future purchase. Tina is super, actually she is a super star and I look forward to my next visit.

Doug and Tina were Super! Loved spending time at the location

I can't wait for our new furniture! Daquan is a great salesman, he did a fantastic job working with us to meet our needs on new furniture, he was very patient with us. If you need new furniture, go to Ashley's. Ask for Daquan.We visited the store @ E Independence Blvd, Matthews N.C. Tina was a doll too. Thank you, Daquan and Tina for your help.

Daquan was great! Very attentive and professional!! Awesome experience!

I had an amazing experience with Shermora. She was kind, friendly, and very knowledgeable. Walked me through the purchasing process while being very patient. I purchased my new beautiful bedroom set and couldn’t have been more pleased with my experience.

Staff is super friendly and very helpful without hoovering! I hate going to look at a potential purchase and the sales associate won't leave you alone long enough to look and/or decide. Not the case here. You are greeted and left alone. The associate stays close enough so you don't have to hunt the store for them, but far enough away where you don't feel they are shopping with you! Will be back for future purchases because of this!

I had great service with Shermora very helpful.

The Matthew’s Ashley outlet is great. We have been able to find exactly what we need several times with friendly help. Today DaQuan gave us a friendly greeting and let us know where to find what we were looking for. When we thought all hope was lost because we could not find exactly what we wanted, Doug swooped in with the perfect item we could order from online. Thank you for your help everyone.

Wonderful experience! Doug was an excellent sales rep, very personable and friendly. They gave us a great deal for a beautiful couch. We are very happy with our experience!

Doug is the man, and wonderful to work with! Highly recommend.

Could not have asked for a better experience. Shamora helped us with our initial sale and got us a GREAT deal. They went above and beyond to make sure we were taken care of. Derek the GM also assisted and made sure we were well looked after. For anyone wondering if Ashley is worth it, you not only get quality products but the best customer service you will ever experience. This team is truly unmatched when it comes to customer care. Thank you again!

I recently had the pleasure of shopping at Ashley Furniture located at 9632 E Independence Blvd, Matthews, NC 28105, and I must say, the customer service was exceptional. Salesperson Shermora and her manager Tina went above and beyond to assist me with my new living room furniture purchase. From the moment I walked in, Shermora was professional, attentive, and incredibly knowledgeable about the products. She patiently answered all my questions and provided valuable insights that helped me make the best choice for my home. Her caring and helpful demeanor made the entire shopping experience enjoyable and stress-free. Tina, the manager, was equally impressive. She ensured that everything went smoothly and even followed up to make sure I was satisfied with my purchase. Her kindness and dedication to customer satisfaction were evident throughout the process. I highly recommend Shermora, Tina, and the entire team at Ashley Furniture in Matthews to anyone in need of quality furniture and outstanding service. They truly care about their customers and go the extra mile to ensure a positive experience. Thank you Shermora and Tina, for your exceptional service!

My husband and I purchased a couch from Doug Dreyer Saturday for my husband’s office and we had a great experience! Doug was wonderful! He went above and beyond to make sure we found exactly what we were looking for!

Hey Ashley Matthew's location is great! Everyone was very helpful and knowledgeable about product and price. We a couple of years back bought 2 bedroom suits and just went back for a gorgeous new couch! Doug was fantastic! Thanks Britt

Shermora was extremely helpful and patient with us as we found the perfect chairs for our home. Thank you so much for all the help.

We had the BEST experience buying our new sectional with Qay’s help! She was so patient with all our questions, gave us time to contemplate options, gave us amazing advice and was just plain wonderful to work with. And she was a hoot to boot 😊 never thought furniture shopping could be so fun and stress free, but she sure made the experience enjoyable for us!

Doug, Derek and Tina were faboulous with getting us through the process and they were fast and quick and communicate throughly through all the plan

I had a marvelous experience at the furniture store. Everyone was so helpful and I will be going back! Thank you Laqauisha for your assistance!

We had great help with Shermora and she was able to help us find the bedroom furniture we wanted!

Doug was phenomenal

Doug and Derek were amazing to work with. I will sure return to get the remaining furniture I need

Daquan was so patient and knowledgeable. He took his time with us and helped us make the best decision for our needs.

Shermora was fantastic! Extremely helpful and personable in aiding us in finding the perfect couch and chair for our home. She went as far as giving us her honest feedback on if the chair and sofa matched, which helped us make our final decision. We will be back to shop with this store!

Daquan was a great help.

Doug and Tina were fantastic today. Very patient.

Great experience and wonderful customer care. Daquan was very friendly, polite, helpful, and knowledgeable about the products. We left very satisfied

Great experience! Daquan immediately greeted us and was able to answer all of our questions. Excited about our couch purchase at a great price!

Doug was awesome!! As soon as I stepped foot in the store he was very helpful. He also took his time explaining everything to my friend and I. His customer service was amazing!!! His boss Derek was also a great help and he was able to get me a great price. Thank you both.

Was greeted as soon as we walked in the door! Doug was our sales person. He was awesome very informative ! Will definitely come back!

Quay was so helpful and fun. Great experience.

Qay help my wife and I out with our couch for our new home we are buying and was very detailed, funny, and helpful! Great experience!

Incredible experience! Doug and Derrick did a great job helping us find what we needed. And what was awesome is how easy check out was. We will be return customers for sure.

Doug was very kind and thorough. Go see him!

Had a nice shopping experience here with help from Doug. My wife and I were on the hunt for a nice sectional. We did some cross-shopping and ultimately decided to make our purchase at the Ashley outlet. We were looking for something big to fill some space in our new home and we weren't disappointed. Delivery and installation were a breeze, and we are now loving our new sofa!

10/10 recommend. Doug and Mitch were awesome!

Kayla dis a wonderful job. Great customer service and made the experience effortless. Thank you Kayla

Kayla was great to deal with! Very nice, respectful and easy to deal with!

Great service! Shamore and Doug were extremely helpful, patient and kind. Can’t wait for my table to be delivered this weekend.

Kayla was pretty good! And very knowledgeable! An absolute help to any customer!! Highly recommend ! (✿◠‿◠)

Kayla was great! Very easy to work with!

Kayla was a great sales person . Extremely nice and knowledgeable and easy to talk to

Mitch is the store manager at this location. Doug was very helpful and patient in making sure we got all the things we needed for our new home. Thanks for the great customer service!

Great service. Got exactly what I was looking for.

Kayla did great!

Kayla was a great help with helping us find the perfect bedframe & mattress for our 11-yr old. Bedframe has dual drawers, and cubbies, on both sides as well.

Doug was extremely helpful and found me the perfect couch for my apartment!

I worked with the manager and all I can say is that my experience was superb. I felt that what I was attempting to accomplish in my small amount of time was completed to the fullest and she was able to help me get more for my money!

We had an Amazing Experience at the Ashley Outlet Store on Saturday!👍🏽 We purchased 2 beautiful bedroom sets and 2 mattresses. Our Sales Rep, Daniel, and the Office Manager, Mitch, were very helpful throughout our process, and they were both very knowledgeable about the furniture! We definitely enjoyed a 5-Star Experience! To God Be The Glory!🙌🏽🙌🏽🙌🏽 Ricky & Pam

Kayla was a great sales associate! She took her time with helping with my purchase and was very helpful throughout the process of me looking at multiple items. As soon as I walked in, she started helping me and walked me through the entire process. Even helped me with the price points and getting me down to where I needed to be in price each time.

Doug made the experience very painless

Had a great experience with Doug’s support

Easy quick and friendly service! :)

Great, easy experience!

Doug was so great to help me with my exact needs!!!! Thanks so much! I’ll be back!

Kayla was super helpful. Been on the hunt for the right comforter and she helped me find the one I wanted! Much appreciated!

Nothing like being hussled by a salesman! Met Doug and he seemed like a stand up guy. Ordered our kids new furniture and come to find out, he didn’t order everything he said he did that was not in the store. Had stuff on our forms from him but they state they are quotes not orders. Scrambling to find matching furniture that he claimed to have put on the order but it was warranty that we didn’t ask for. Shows once again we can’t trust anyone. Really let down by this whole experience. Better off just ordering online vs dealing with this mess. And don’t tell me to call/text a number to try to get me to change this. The number doesn’t work.

🌟 Huge Shoutout to Kayla! 🌟 If you’re looking for an amazing sales associate, look no further than Kayla! She goes above and beyond to ensure you have the best experience possible. Her knowledge, patience, and friendly attitude make the entire process smooth and enjoyable. Kayla is truly dedicated to helping customers find exactly what they need. Highly recommend working with her—she’s the best in the business! Thank you, Kayla, for your exceptional service! 🙌

Kayla did great helping us out with finding a couch!

Kayla did a very good job, greeted me as soon as I walked in, very personable and through in explaining everything and not pushy. Very nice experience

Staff at Matthew's location is friendly, knowledgeable about their products, and eager to assist you with your buying needs. There customer service here is phenomenal.

Shermorah was so helpful! Not pushy at all and very knowledgeable!

Emanuel was a superb customer service rep. Very nice and professional.

Kayla is the best!!! She is knowledgeable and patient and helped me to get a good deal!

Shermora was so sweet and helpful with our purchase. I recommend if you are looking for furniture to stop by.

Kayla did great. She gave us a great deal!

Variety of goods to choose from, staff were very helpful and are very attentive.

Kayla did awesome. She was a great help.

Kayla was dynamic. Good business

So nice and helpful slay queen:3

Doug Dreyer was amazing and very helpful. Great experience!

Had a delightful experience with Shermora today! I didn’t see anything that I liked initially but then she suggested that I look at the screen in the store and sure enough I found the bed frame I loved! And she was so sweet and friendly

Doug is very helpful and nice to us!

From the minute we walked in to the minute we closed the transaction the whole service was outstanding. Doug was knowledgeable and pleasant ! We definitely we will come back! Thank you

Kayla did a Great Job!!!

Had a great experience working with Doug when we came to look for barstools for our new home! Left with 4 beautiful chairs.

Kayla was awesome. Great customer service rep.

I was driving by the Ashley Outlet on Independence Blvd and decided to stop and browse around. I was greeted by Doug, who was very attentative and provided excellent personable service! Providing QUALITY service is a lost art, but NOT with Doug! 😁 Thank you!

Mr. Doug was so helpful and gave me the best deal. I will definitely love to go back there and shop.

Kayla did a great job

Kayla was friendly and knowledgeable! Such a great process at Ashley

Doug went above and beyond and even worked after hours to try to get us what we needed. I appreciate it very much.

Everyone was very friendly! Doug helped us buy our couch and loveseat. He made this a super easy and low pressure process! Thanks Doug!

Kayla did great

Very nice place and very best seller Doug Dreyer! Thanks for everything

Doug Dreyer wonderful person. pleasant service.

Came in the store to browse and look at sleeper sofas and left with a sleeper sofa and a table. There are so many sleeper sofas available to select from. Doug was extremely helpful and was able to completely educate me on sleeper sofas and what to consider. Mitch and Kathy were also helpful and chimed in to give provide more information. I am so excited about my purchase. Thanks so much!

Makayla was very helpful! She was detailed, she knew the product, and was able to get me what I needed.

Thank you, Kayla! You made the purchase smooth! So excited for my new couch!

Doug is AWESOME

Had a very great experience with Doug just bought a beautiful bed set love the style an color Doug was very knowledgeable about the different styles thank you Doug definitely will be buying more things in the future

Doug and Mitch are amazing! They took their time making sure I was buying the perfect set. Highly recommend!

Kayla did great!

Kayla did a fantastic job! She was very patient and answered all of our questions!

Great store, phenomenal customer service. Makayla W was awesome and super helpful. Knowledgeable in every way! Will come back for future pieces!

Sales manager Doug Dreyer helped us as soon as we came in and made the visit quick and easy. Will definitely add this location as a place to check for any furniture needs.

Doug Dreyer answered all my questions and got me in and out so quickly. He found me exactly what I was looking for was a pleasure to work with!

Doug was so informative and friendly! Would definitely recommend to anyone looking for a couch or furniture for a good price!

Edit: I texted the number below with no response. Not surprised. We purchased a couch from Matthews NC Store in November 2023. Almost immediately, we had the ottoman break and they fixed it in February. We were happy with that repair but we noticed that the chaise was also breaking down (the foam) so we asked the repairman to look at it. He said that it definitely needed to be repaired as well. This is where all of the issues began. He ordered the parts when he was at our house, but apparently the order didn't go through. This is ok, because I realize sometimes mistakes happen. My husband called when we didn't hear from Ashley and they reordered the part. When we didn't hear back from them, my husband started contacting them. They keep telling us that they don't have anyone to deliver the foam to our house. We told them we would pick it up and they told us that they will call the warehouse and get back to us but they never called. Starting in July, I took over the phone calls and have gotten no response. I can not get anyone (not a supervisor, manager or even a worker ) to call me back. I'm frustrated beyond belief. I have talked with Maggie, and Shay at the store and have not called back. Alexandra was supposed to call me back but never did. This was a big purchase for us and it has been broken almost the entire time we have owned it. I'm very close to filing a complaint with the credit card company to get my money back. Today, I spoke with Kali in customer service (not at the store) and she told me that after ALL of our phone calls, they did not actually order the foam until July 10th. How on earth could this even happen? I guess once the sale is made, customer service is not important anymore.

I recently worked with Doug Dreyer at Ashley Furniture on Independence Blvd . Doug was professional, attentive, and quick to respond to questions. He will work hard to get you the furniture you want for your home.Doug, Diane, and Cathy will help you with all your needs.

Kayla was very professional, went over and beyond to help make sure we were happy with our purchase. Excellent worker!

Doug was very nice and helped a lot!

Kayla did a great job with helping me find the furniture I wanted. Highly recommend coming to see her for all your needs.

Awesome place to buy furniture from. The process was easy, quick and simple. Doug Dreyer was a great help.

Mr Doug treated us well, very nice & care taking with helping our decision on a couch. Very respectful man and very patient with our decision making. Will return in the future with Mr Doug. Thank you sir

Doug was great helping with my needs. Have bought here several times now.

I like Ashley bedroom set I bought one yesterday with reasonable price with the help of Dough it is classic & beautiful

Kayla was amazing!!!

Kayla was awesome!!

Kayla was amazing today! Great experience!

Shermora was very helpful and pleasant. She waited until I found my room measurements to insure the sofa or sectional would fit. I look forward to working with her in the future.

Doug Dreyer was a great help today when we were perusing our new bed

It was wonderful experience , Doug Dreyer helped us through out the process

Kayla was awesome! ASK FOR HER for sure

Kayla did great

Kayla is GREATTTTTTT

Doug was so helpful with our new dresser. If you need anything go there and ask for Doug.

Easy to work with, Doug was very helpful.

Wonderful selection , didn’t purchase but I will be back to purchase! Makayla was super helpful and not pushy at all!

I had an awesome experience at this Ashley Outlet at Matthews, Kayla was super knowledgeable and answered all my questions and concerns. I really appreciate this patience and guidance she helped me with! Thank you for your help!!

Shermora was the absolute best!! She was patient, sweet, understanding and super helpful! If you’re ever in the area, ask for her!!

Shermora was very professional and knowledgeable and ofcourse very beautiful. If it was not for her taking the time and helping me save money and get exactly what I was looking for. I would have been very disappointed. Thank you Shermora, I will be back!

I recently had the privilege to work with Shermora on a large furniture purchase. She was wonderful to work with from the start. She took the time to explain everything , went over all the items, explained the options and took the time to match all the items individually and actually saved me money. She also communicates promptly and quickly if you have any questions. She made the entire process seamlessly. Thank you Shermora for taking your time to work with me patiently. I will definitely be doing business with you again.

We went on July 4th to buy a new bed for a house we just bought and Kayla did an awesome job helping us. She was attentive, communicative, respectful, and professional. We will definitely go back again to buy more furniture. We had a great experience and I’m sure you will too. Thank you Kayla!

Kayla was great. Super accommodating and found exactly what I was looking for.

Me and my mom had a great experience at Ashley Furniture Outlet in Matthews. Doug was super cool and awesome

I had a wonderful experience at Ashley Furniture Outlet! Doug was awesome! Very informative, friendly, fun, and had great customer service. The entire staff there were very friendly and welcoming! Please visit the Independence location!

Qay was great

We had a great experience today with the Ashley Outlet. We were greeted when we walked in and directed to the part of the store we needed. Kayla worked with us and was the perfect balance of being available to answer questions but giving us the space to shop without hovering. She answered all our questions and was patient with our back and forth on some of the decisions around purchasing. Definitely would recommend!

Doug and Dianne were the best ever, I walked through the door and went straight to it, of course shopping. Well, by the time I was done, they had everything prepared, and I was a happy ever after 😉

Very professional, very helpful, shermora

Makayla did great! Pleasant experience. Good options.

This was my first purchase with Ashely Furniture and Makayla made the purchase seamless! She was very helpful in searching for the perfect couch for my daughter.

Dug was so patient and understanding with us . We couldn’t make up our minds and were confused. Excellent people skills

Salesmen was excellent he met all our needs I will continue to use Ashley's again in the future

We had a great experience with Doug! He was friendly, helpful, and a pleasure to work with. We will definitely return when we need a new piece of furniture!

Loved our salesman Doug. He was patient, nice, and caring. Would definitely see him again to buy our next piece of furniture.

Doug was very helpful

Salesman was nice. Just watch out for add ons.

Todo son a la perfection ✅

Great customer service, found exactly what I was looking for and the item was matched with online pricing also.

Doug was great in helping us get the items we needed for our model home

This is our second trip to make a purchase from this store. Four years ago we bought a sofa, loveseat, coffee table and end table, which we still really love! This time we were in the market for two recliners. Our salesman, Doug, was amazing. He gave us space to try everything out (they had a great selection!) but was never very far if we had questions. In the end we chose two beautiful dark blue leather recliners which should be delivered, carried up our stairs, and set up in our loft. Super excited to get them!

Great service. Doug was very knowledgeable and courteous.

Doug was great!!! 10/10 experience!!

Had the best experience with Doug, kind patient, and knowledgeable !

Easy experience Sales associate very helpful and knowledgeable.

I recommend buying furniture here because the service with Doug Dreyer, he helped me with the purchase of a new bed. All of the furniture is really pretty I really recommend buying from here

Doug was Awesome! Very helpful. I would refer other customers to him. Thank you Doug!

Makayla was so helpful and knowledgable. She did not mind a bit when we switch our purchase when we were walking out of the door.

I went to Ashley Matthews Outlet to buy a dresser for my daughter. Doug was so helpful and provided great information about the dresser. This really helped me to be confident in my choice. No pressure selling. Thank you, Doug!

I purchased a living room set and a dining room set today at Ashley outlet in matthews and Daquan was so patient and helpful as I changed my mind 10 times. I highly recommend this store and Daquan.

Doug was very helpful in assisting us in placing our order and making sure everything was explained out to us. Highly recommend

I entered the store knowing exactly what wanted, a couch or loveseat. A very professional young man named, Daquan Bowser, greeted and welcomed me and asked probing questions regarding my visit. From that moment Mr Bowser valued my time by showing me pieces of furniture I wanted to see and explained all the details of each piece. I scheduled a return visit Mr Bowser and purchased a beautiful........white leather couch, just want I wanted! Thanks to Mr. Bowser for a wonderful experience at your store from beginning to end. So excited about my purchase! Looking forward to returning again soon.

Took my money never provided me the money back mentioned that it will be credit never credited my money, now saying you can’t use it and worst quality never waste your money buying furniture from Ashley. I texted the number given. I thought will get help instead of providing all the receipt I was told sorry can’t provide me my credit.

Sales manager Doug Dreyer really went to bat for us. He was able to work out a wonderful deal for us that didn't break the bank

Amazing people and great customer service

Doug Dreyer was great. Helped me find the piece I came in for and worked a good deal. Go check him out!

Bought a couch with my credit card. We went in and decided in 5 minutes. We then had to wait for 45 minutes while they tried to make their system work. Today I look at my bank and see that I was charged twice. I was nice on the phone but the store manager didn't even apologize but said to wait a few days. She seemed unconcerned that I might be charged credit card interest on that amount(my billing cycle ends tomorrow). I should be going to work but now I have to spend another 45 minutes on a call with my bank. They do not respect your time or money, go elsewhere.

We had a great experience here! Doug helped us and he was very kind and professional. He worked with what we were looking for and couldn’t have asked for better service. Highly recommend.

Great service and products. We enjoyed working with Doug!

Doug Dreyer is a very good guy and explain everything with a good caring. I recommend him for any one. Thank you!!!

Doug was awesome! He was able to find the perfect couch for me based of my specifications. He also is excellent at explaining all pertinent information.

Shopping here has been an awesome experience. I am really big on customer service and Shermora was such amazing help for my mom and I while shopping for furniture for my apartment. I recommend anyone to come here for their furniture shopping!!

Doug was Fantastic! Left with a smile and furniture!

Doug Dreyer was very helpful in selling us a couch quickly and with great discounts!

Doug was fantastic and helped us save money, while making sure we got the best value for our new couch!

Dougie Fresh in Da Man!!!! Went above and beyond even on discounted furniture.. didn't make me feel like I was being cheap!!! Nice young man!

Can’t wait to get my new kitchen table from Ashely Homestore Outlet in Matthews!! Doug was knowledgeable, kind and very considerate in helping me decide between a few different tables. His patience allowed me to have every bit of confidence in what I was buying.

Dianne and Doug were wonderful! They helped us find exactly what we were looking for with the best prices and great customer aftercare service! We highly recommend Ashley Outlet!

Doug Dreyer was so good 👍 👏 😍 to me. He do a great job 👏.

My wife and I went in not sure we would find what we wanted, nor planning to buy anything, but ended up with the perfect sectional sofa at an amazing price! Our sales person, Doug Dreyer, could not have been more kind and helpful, and was not intrusive or pushy. All who avoid furniture shopping because of the sales experience, go see Doug at the Ashley outlet and you will not regret it! I have bought from this store before and always had a positive experience, and the deals are unbeatable for such a solid product. We will be back! Thanks, Doug!

Daniel Mason (I think that’s his name) was extremely helpful!!! I only came to purchase a dresser but he was able to get me to replace my 10 year old mattress. He was not pushy like some salesmen can be which was greatly appreciated 10/10!

Doug and Cathy were great! Thank you!

Doug was very helpful and knowledgeable.

Came here looking for a new mattress and had a great experience. Doug welcomed us in and helped us find the perfect mattress. Doug’s the best. He was very patient and helpful. We love Doug

Doug is the man, helped my parents finally get a mattress and was patient and friendly!

Qay was amazing!!!

Awesome service and great deals

Doug was extremely helpful with our purchase and got me the best pillow I could possibly get

Doug the sales manager helped us from the minute we walked in the door, answered all our questions and got us set for 0% financing as well! First time in the store but won’t be the last!

Doug was very helpful and showed me all the recliners they had to offer

They made the process quick and easy.

Dianne and Daquan were super patient, kind, professional, and welcoming during our visit. We visited a few furniture stores before this one, but got really good deals and service here for our bedroom furniture sets.

Great customer service and friendly Thank you DaQuan and Dianne for the great customer service!

Hello we purchased a bed at your Ashley outlet and wanted to give very very favorable reviews to Shermora.. she was wonderful very polite and efficient

Very slow service, the staff was helpful but just doing a quote took so long which is usually very fast in other Ashley’s.

Daquan was extremely polite and to the point. Top class service

Very helpful and polite. We will be back for more.

My husband and I went into the Ashley Furniture Store Outlet to purchase a couch for my practice. I already knew what I wanted and Doug, the sales manager made the process quick and seamless! Don’t hesitate to pay this store a visit. I’ll be returning soon. Thank you Doug!

Doug Dreyer was my sales manager and he was so patient and not forceful with my purchasing decision.

Such a smooth shopping experience! Doug explained everything to us and helped us pick the perfect couch!

Doug was very informational and professional. Recommend to stop by.

Doug is the best, he gave us the best deals!!!!

HIGHLY RECOMMENDING DOUG!!! He was friendly and very knowledgeable and made our house shopping easy and painless!

On May 11, I asked a seller for a bed and a mattress for my 3-year-old daughter. It took a month to deliver my order and after the fact they sent me what I had not ordered in my purchase. It was a mistake on the part of the seller since I explained to him with photos what exactly I wanted. I am asking for a refund or help with my problem but no one is helping me. I have called and texted their customer service team but no one helped me. Terrible customer service.

I got all the I needed and it was no pressure at all. So thank you Shermora for being patient and understanding with me. Also thank Daniel and Doug for all your help. I really appreciate it

Doug Dreyer help us and he was amazing ! Thank you so much

The sales manager Doug Dreyer was extremely helpful. Enjoyed the experience and would shop there again. Thanks Doug.

Doug and Qay did a great job …….

Doug Dreyer was excellent with explaining all aspects of furniture and price warranties etc

"Absolutely wonderful service at Ashley! From start to finish, everyone was so kind and helpful. My salesperson Doug Dreyer went above and beyond to ensure I found the perfect pieces for my home. I'm beyond pleased and will definitely be returning!"

"Great experience at Ashley Outlet. The staff was incredibly kind, the sales manager Doug Dreyer got me approved hassle-free, he was so nice, friendly and helpful , and I'm thrilled with my purchase. Highly recommend! I will definitely be buying with them again"

Doug was very helpful and friendly, thanks alot to the whole staff.

I went to Ashley’s on E Independence Blvd and had a few items I was looking for. Doug Dreyer was my sales rep and he was amazing not only attentive to what we were looking for but also made it an enjoyable experience he was also very patient and polite. I would highly recommend you shop in this location and ask for Doug Dreyer he will definitely get you squared away.

Doug was friendly, helpful and showed us all possible options. Made the process easy and fast, highly recommend!

Doug was super helpful and made finding our couch an easy experience! 10/10 recommend.

Shamora was 5/5 stars in excellence! Super kind, great people skills and knowledgeable on sales and products.

Qay was very patient and helpful when I was selecting furniture for my apartment. Everything fit perfectly and was delivered when said. I am very happy with my decision to buy from Ashley Outlet everything is very high quality, and comfortable.

Doug was very helpful and friendly!

Qay was amazing! We love our choice and she made it so easy to move through the process. Great store and wonderful quality.

Doug was very helpful. Very friendly staff and pleasant place.

I worked with Daquan today 4/26/24. He got me approved and helped me get everything i needed. He had great energy as well, he wanted to make sure i walked out the store happy! If you coming to this Ashley Outlet, ask for Daquan by name!

I went into Ashley yesterday to purchase my very first couch. Being that I had never purchased a couch before, I had absolutely no idea what I was doing. Doug was extremely kind & helpful throughout the whole process. He did a great job at explaining exactly how everything would work & was able to have my couch set up for delivery this Saturday. I would highly recommend going to him for all of your furniture needs. I will definitely be a returning customer.

Shermora was phenomenal!! She was very helpful in my decision making. She even pulled up pictures on the laptop to show me how it would look in my home. She was very friendly, yet professional. Great customer service! Definitely recommend this location and staff.

We bought a mattress from Ashley furniture and Doug was very helpful and informative with helping us get what we needed and to let us know about all our options

Bought a mattress here and Doug Dreyer was really helpful!

Exceptional service provided by Doug Dreyer. He was extremely helpful and knowledgeable. The store was clean and well laid out. I would definitely recommend this Ashley store to family and friends...If you're in need of furniture and in the Charlotte area, check out this location and ask for Doug, you won't be disappointed!

(Translated by Google) Great, excellent service, agile and patient since I had to use the translator (Original) Genial, excelente atención, agil y paciente ya que tenia que utilizar el traductor

Doug did a great job helping my wife and I pick out a very nice and surprisingly affordable sectional couch. Felt welcome from the moment we spoke on the phone until after we had made our purchase. Never felt pressured at any point through the process. Absolutely outstanding experience. Thanks Doug and everyone at ashley furniture outlet.

Doug provided my husband and I with the best help and information and was very welcoming. Highly recommend coming to Ashley outlet!

(Translated by Google) Doug did a good job, found what I was looking for, and very professional. (Original) Doug el hiso buen trabajo encontró lo que buscaba, y muy profecional.

I had the pleasure of working with Laqauisha Franklin at the Matthews location. I explained what I was looking for and she had the perfect solution. Ask for Laqauisha when you visit this location, she is awesome!

Daquan was absolutely great and made the process extremely easy and seamless.

Great experience with Doug. Definitely will buy from here again

Doug was a wonderful help and enjoyable guy to work with...

Was a great experience...Doug was a wonderful help...

Doug was very helpful. Appreciated his low key, friendly sales approach.

I am very disappointed with the policies of Ashley Furniture. Please be very careful with any purchase made with them. I had very bad experience with them in my very first purchase in United States. I bought one bedroom set from Ashley and that delivered on time but at the time of delivery I wanted to return one item as it was not fitting in my bedroom. Delivery Team refused to take by asking they can't take that and i have to contact Ashley customer care for any return. Upon contacting Customer Care initially, they agreed to take my return request but later they refused my request, so please very careful while doing any purchase from Ashley Stores.

I was looking for a specific piece of furniture and Daniel was awesome. He pulled it up on the computer and it was ordered and set up for delivery within 20 minutes. It will be delivered in a few days. Easy to deal with Daniel and he was very efficient.

I was greeted by Doug Dreyer. He was very professional and courteous. He gave me a great expy. I will definitely recommend Ashley furniture to friends and family. All around great experience.

Doug is awesome! Detailed, friendly, extremely helpful.

Daniel Mason was very friendly it was a quick and easy process.

Ms. Shermora was excellent! We were pleasantly surprised she was so young, professional and knowledgeable. Her advocating on our behalf got us a great deal on our sofa. Our shopping experience at the outlet store was an awesome one!