Ashley Outlet Matthews, NC

We had an excellent support from Doug. Very informative and helpful. Appreciate it!!!Thank you Doug!!

Very good attended by Doug

On Saturday, June 21st, my husband, son, and I walked into the Ashley Furniture Warehouse in Matthews to help my son furnish his very first apartment. A nice gentleman named Doug approached us and asked how he could help and what we were looking for. My son was initially looking for a couch, but we ended up browsing through dining tables, TV stands, and end tables as well. Doug was incredibly patient and thorough—he took the time to draw out each room and helped us figure out exactly where the furniture would be placed when it arrives at my son’s apartment on Thursday, July 3rd. I can’t tell you what a godsend he was for us during this important moment in my son’s life. Doug made what could have been a stressful day feel exciting, manageable, and even fun. His kindness and attention to detail were above and beyond anything we expected. I was so impressed with Doug that I came back to the Ashley Furniture Warehouse the very next day, on Sunday, June 22nd, this time with my daughter, who just moved into her first home. We arrived just before 5 PM, and honestly, I didn’t think she would buy anything that day. But once again, Doug greeted us with the same warm, helpful attitude. He guided my daughter through her options and answered every question with care. By the time we left, she had purchased a couch, dining table, TV stand, and end tables—everything she needed to make her house a home. Doug also helped both of my kids apply for financing, which was such a huge help as they’re both starting out on their own. Ashley Furniture is incredibly lucky to have someone like Doug on their team. He made a real difference in both of my children’s lives, and I couldn’t be more grateful for the way he took care of our family on both visits.

Doug was very helpful looking at options that would work for us and our space. TY

Thank you for all the help Doug! He really helped me out with finding the perfect sectional and rug for my apartment!

Doug was great in helping us pick out a recliner for my wife’s recovery after her surgery

doug helped us find a great recliner!

Doug was very friendly and helpful.

Doug help us since the beginning looking for a bed for our kids. He exceeded our expectations and was so helpful. We found what we were looking for and we were happy with our buy.

Doug was so helpful and nice. Loved the experience and will be for sure back!!! Thank you Doug

Had the best experience at Ashley Outlet in Matthews, NC. Barbara, Doug, and Tina were fabulous and truly what customer service is supposed to be about. They were knowledgeable, informative, and patient. They were not pushy at all! I will go back!!

Worked with Doug and Tina at Ashley outlet to get all new furniture for my apartment and they both got me squared away top to bottom with excellent service!

What a great experience we just had! Worked with Doug and Tina and both were so knowledgeable and helpful. They were patient with us and took the time to show us what we were looking for and try a few options. Very happy with our purchase and highly recommend!

Had a great experience at ashleys outlet, Barbara Bell helped me choosing the eight stuff for me and I am very happy about my visit

Doug did great helping us

Doug did an amazing job helping us find our new couch!

Shemora was great today. She gave us plenty of time to look around their store to determine what we were interested in on our own but was always around to answer questions. Great purchase experience

Shermora at the Matthews store was very helpful and the purchase process went well.

Didn’t plan on getting a chair, but the sale price was too good to pass on. The extra features on the chair will be well used. Recommend Doug

Doug and Barbara were such a big help! The staff in general are super welcoming and professional.

Thank you Doug for all the help

Doug was awesome! He was professional and helpful. He took care of all my needs!

We went in to look about 1 chair and bought 2. We found the perfect chair for me and were able to take it home. My husband’s chair will be delivered in 2 days. We’ve been greatly pleased with our past Ashley furniture, and did not hesitate for this purchase Our sales person, Doug, was a great help. He made offers of different items but didn’t push anything on us. I would highly recommend this store and Doug to everyone

Barbara was awesome!!!!

Doug was awesome!!!

Doug is the best and he is doing a great job with the customers

Doug is very patient person Able to give you a better satisfaction when it comes to purchasing

Doug was very helpful, easygoing, got everything I needed taken care of. Even helped track down some hard to find items!

STAY AWAY FROM DOUG AT THIS ASHLEY STORE! Sleazy salesman at its finest. Overpromises and under delivers. Walked into the store and doug greeted us. We looked at furniture for a few hours and had stuff picked out, however we had plans later and could not finish our order that day. Doug was very nice during our buying process, and promised we would get most of our order on June 4th and the rest on june 21st. That night he texted multiple times to get us to come back in the store the next day to complete the deal. We went back in and purchased the furniture as stated, and after that it all went downhill. We were told we would be given a delivery time frame 2 days before our alleged june 4th date. On june 2nd we received no call so we reached out to doug. I called him and my call was declined. I then texted him the issue and all he said was “can I call you later”. Keep in mind, we had moved all our furniture out of our room and sold it thinking we would have everything on june 4th aside from the mattress which was coming the 21st. We never received another text or message from Doug. It seems as if he only cares about making a sale and will screw you over and not respond after you sign the contract. You would think he would take care of his customers and at least respond after they spend thousands of dollars with him, but apparently he only cares about the money and not about the customers in the slightest. We then had to drive 40 minutes to the store and speak with a manager and figured out that Doug set all of our furniture to be delivered on the 21st and nothing on the 4th as promised. Funny enough, the manager told us the furniture such as the dresser wasnt even available in the warehouse until the 13th so there was no possibility of it being delivered on the 4th when he told us it would be delivered. Again Doug seems to lie and cheat customers to make a dollar, which is why I will NEVER use doug or Ashley again. The manager did do the best he could and moved our delivery to today (the 13th) and gave us a slight discount, but when the furniture was delivered they sent us some wrong pieces for the bed frame and am now awaiting a call back for them to set up a time to redeliver the proper furniture which who knows how long will take. All in all, an utter disaster of an experience for customers who spent almost 10k to be treated like trash.

I had a great experience working with Doug! He was incredibly helpful, knowledgeable, and patient as I looked for the perfect furniture pieces. He answered all my questions, offered great suggestions, and made the whole process smooth and stress-free. Highly recommend!

Doug was very professional, detailed and informative with me while assisting me with my furniture selections. I enjoyed working with him.

They were patient and kind.Mr. Shermora was very helpful! Star quality services they provided. Thanks.

Shermora was a wonderful help. Very professional and nice to work with. Thank you!

Gracias a barbara por su atención siempre, se me hizo fácil adquirir lo que buscaba, gracias barbara!! 🙏🏽

Great selection, nice and helpful sales team (especially Qay) that didn’t hover but made themselves available. We found exactly what we were looking for and it will be delivered in less than 2 weeks. It was overall a great experience.

I’ve dealt with Ashley’s for the past 10 years on and off. Had a really bad experience this location has shady practices. I would definitely stay away.

Qay was amazing! She helped me find the perfect living room set!

Doug helped us out immensely during a quick visit painless and was a tremendous help

Kudos to Doug for his patience and professionalism. You the man!

Barbara was great! Answered every question that we had and was extremely helpful during our sofa shopping needs.

Barbara is wonderful! Answered all of our questions and helped us pick out the perfect couch for our first apartment together ❤️

Doug was awesome! He followed up with us after our first visit, which made us want to come back for the purchase. Doug helped my son find the perfect living room furniture for his new home!

Doug was very helpful and knowledgeable during our process

Shermora from Ashley Outlet was fantastic! She helped me pick out the perfect couch that would fit my space and be dog and toddler friendly! Great , friendly, personal service!

It was a pleasure just make sure you got exactly what you seen in the store.

Shermora was extremely helpful with my furniture selection. We showed her the colors we were trying to match in our home and she was honest and accommodating. Thank you for all of your help!!

Doug was very knowledgeable about the product and helped us make a smart purchase. We will definitely come back

Doug was incredibly helpful throughout the entire process of buying my new couch. He took the time to answer all my questions, made sure I found exactly what I was looking for, and made the experience smooth and stress free. I really appreciated his knowledge, patience, and excellent customer service.

Qay was helpful and very friendly. Great experience buying furniture there.

Daniel did an awesome job helping us to get what the wife wanted. Thanks Daniel

Daquan was courteous, knowledgeable and professional. He knew exactly where the product was on the showroom floor as soon as I showed him the web page photo. He ensured that our in store price matched the online purchase amount and showed us the warranty purchase options without pressuring us. I have purchased from other Ashley locations but would recommend the East Independence Outlet location due to our experience with Daquan alone. He cares about the customer and seems to enjoy working for Ashley. He knew all the details of their mattresses for children program. Can't recommend this location enough! Will add photos once our furniture has been delivered.

Barbara , Doug and Tina helped us find a great mattress deal

Daquan was great. Not overbearing and knew all the info about the product we were looking for. He was also able to price match us for a price the product that was online with no issues. Would recommend to anyone to do furniture shopping here.

Daniel was very helpful and not pushy at all. He understood our need for what we were looking for. Very reasonable priced also.

Daniel was helpful and the transaction went smoothly! Impressed!

Thanks Doug, for taking your time to go through everything with us and get us the best deal possible. And thanks Tina for your assistance getting the deal in writing! Glad I didn’t let the negativity experienced with another sales rep make us miss out on this deal. Appreciate y’all! As long as the delivery goes smoothly and the furniture as good of quality as it seems in the showroom, I’d consider it a 5 star experience.

Ms Barbara bell was so patient

Barbara Bell is wonderful at what she does

I would like to say that Barbara Bell has Great customer service and very good communication going their you will never not leave out the store without purchasing something no matter the price.

Barbara and Tina were incredibly patient with us on deciding what couch we wanted. Knowing this was our first big purchase they were extremely helpful on making sure we made the right choice and help with making sure it fit in our budget.

Doug was very helpful!

Worked with Doug and it was a great experience.

Barbara was amazing! Helped us throughout the whole process and really understood what we wanted for our new home based of the few things we told her we wanted. It really felt like she knew us for a while. That’s how good she is

Had another great experience at Ashley! Doug was incredibly knowledgeable and attentive while I shopped. Really appreciate the great service!

Doug was awesome to work with. He was extremely knowledgeable about art, designs, styles, very easy to connect and explore furniture ideas and his attention to detail was amazing. Highly recommend

Liz was very professional and informative. This was my first couch purchase and she made me feel very comfortable and did a very good job with explaining everything. I am excited to receive my purchase.

Qay gave me the best deals. Will 100% recommend

Doug was wonderful! Easy to work with and knowledgeable!

Doug was great to work with and very patient as we came late in the day and he did not hurry us out!

Barbara was nice and helpful, I’m glad she was around.

Good salespeople, prices were so-so. Selection was fair.

Shermora was AMAZING! She was considerate of our time and budget. I highly recommend her and Ashley outlet in Matthews!

Barbara was so helpful in letting us know all our options. She was very patient with us and our two year-old son. We plan to do a couple measurements and come back soon!

Excellent service! Excited for my new sectional and storage ottoman. Thanks Doug!

Shermora was very professional and knowledgeable concerning the furniture in the show room. She was patient and answered all my questions concerning my purchases. Please go see her for your next furniture purchase.

My mom and I went in to buy couches for our new house and Doug was very helpful and friendly since the moment we walked in through the door. He walked us through every step of the process and we walked out with a new set of couches. Very happy with the service, would recommend others to shop here!

Doug was an excellent salesman, he really helped me through the whole process and guided me through every step of the process. This was my first time financing and I really felt comfortable with his help since he answered any questions I had. Very happy with the service I received today.

Shermora was our sales rep today, she was so patient with us while we looked around. She was so kind and soft spoken. She had no problem helping us negotiate the best price for the furniture we wanted. All around great customer service.

Daquan was the best! We found everything we were looking for!

doug

Great experience buying the bedroom set from Doug will come back again. I went in he showed me exactly what I told him I was looking for and he had me in and out in no time. Great experience.

Doug was great to work with! We had a great experience.

Doug was very helpful and got my order processed quickly!

My service was excellent

Barbara Bell was an amazing rep! She took her time and made sure she was getting us the best deal possible for the furniture we got. The store selections here were beautiful as well (maybe even better!), which was a difference from the main Ashley store. We left this store happy and will definitely be coming back.

Barbara thank your for the good service I really appreciate

I purchased a Queen Bed and Queen Foundation. Shermora answered all of my questions. She offered suggestions that helped me on my final decision. It was so pleasant to experience such excellent customer service. I look forward to doing business with her.

I just bought mattress from Ashley..from doug

Did a great job

Doug was a really nice guy and good salesman

Qay was a tremendous help and made our shopping experience delightful.

Doug was so helpful and didn’t hesitate to help me with pricing no matter how many times I changed my mind! Very happy with my purchase!

Qay she gave me good service,and she is very poilite.

Doug was really nice and helped us get a bedroom set picked out for our son.

Dan was very helpful

Very impressed with the selections and the customer service. Doug was excellent and helped us figure out exactly what we needed. Will definitely be back!

Doug was super approachable and knowledgeable. A great experience, will be back.

Shermora is awesome and helpful.

We worked with Doug. He gave us more information about the furniture. I appreciate his explanations.

I had a very positive experience at the Ashley Furniture Outlet. Shemora went above and beyond to help me, and I left there with 6 pcs! She was very attentive, helpful, and knowledgeable.

Very helpful great experience love the personality would definitely come back for future purchases

Barbara is the best! She is extremely knowledgeable and is a lot of fun to work with. -trouble

We would like to thank Barbara at Matthews store for her hospitality and transparency!

Barbara was amazing! She was personable, patient with us and worked to find the right fit for our needs. We definitely recommend her. Thanks, Barbara!

Quay

Barbara stayed late, came in early and walked us through a complex decision matrix with patience and grace! We walked out with a bedroom set they love! I’ll definitely be back when I need more furniture Shout out to Doug for strong support

Shermora was beyond helpful! She was a pleasure to work with. I will be back!

I walked in and was immediately greeted by Doug and I was in and out in less than 15 minutes with exactly what I needed and asked for. See Doug for your home furniture needs, he was great!

Doug was very personal, professional and an overall pleasure to work with. Very happy with our purchase.

Liz was awesome! And we can't wait for our new sofa to be delivered! And thanks to Daquan for helping us choose the best sofa for us!

Really good experience with Doug.

Our experience at this Ashley outlet a few months ago was outstanding! Shermora, Tina, and others on their team were so warm, welcoming, fun and engaging with my two kids who were with me, informative, non-pressuring, patient, and all around delightful to work with, and we got an awesome couch that we are super happy with and has held up great with wild kiddos! Great product, great deals (we shopped around a ton), great employees, a great time— go check out this store! Thank you all!

Walked in off the street and walked out with the perfect chair for my new living room decor. All thanks to Doug!!!

Great customer service! Very helpful and informative.

Doug was great to work with!

Daquan was great! Very patient and helpful.

Doug was very professional and efficient. With his help, we had a great experience buying our new couches.

Doug was really helpful and informative . Thanks for everything!

Our Sales Representative Doug was friendly and professional. His patience & welcomed input were so helpful in our purchasing decision. Thank You

Doug gave us great service.

Doug was very helpful with finding a good sofa for my disabled dad.

Doug was GREAT!!! His expertise and patience made the process so easy and enjoyable!

Doug was great! Very accommodating and calm. Made the process very easy.

Shermora - was very sweet and patient. We will definitely drop back in for a Ashley Find 😊

Great service, very knowledgeable!

Shermora was very helpful and very detailed. I really Like her.

We had a great experience at Ashley thanks to Daquan. He was professional, knowledgeable, and incredibly helpful throughout our sofa-buying process. Daquan struck the perfect balance—he was always available to offer advice and answer our questions, yet gave us the space we needed to make our decision comfortably. We really appreciated his approach and would highly recommend him.

Doug and Dave were an absolute pleasure to work with! They were super friendly and very knowledgeable to help us find what met our needs. 10/10 would recommend working with them. We left with everything we needed for our nursery for our first baby boy. Thank you so much!!

Qay helped us find exactly what we were looking for! She wasn’t pushy and gave us space to make our own decisions, but was very informative. She was so kind and made our experience shopping at the Ashley Outlet super enjoyable.

Qay was wonderful. Excellent experience!

Thank you so much to Doug & David for going above and beyond. They were so helpful, friendly and accommodating in helping me find and purchase a Recliner & Loveseat that I couldn't find at any other Ashley store.

Liz was phenomenal and efficient throughout my inquiry and transaction. Highly recommend her listening skills and professionalism!

Very professional and helpful

Doug and David were absolutely amazing. Very informative and gave us the deal we were looking for. I loved the fact that upon entering the store, Doug acknowledged us and introduced himself. This doesn’t always happen. Thanks for the awesome service. I would encourage you to check them out. Matthews location

Doug introduced himself to us as soon as we arrived in the store. We told him what we were looking for, and he took us right to it. Doug and Dave worked together to get us the best deal possible. They are very knowledgeable and friendly; easy to work with and extremely personable. We had a great purchase experience with Doug and David.

Daquan was kind and willing to help us in every way possible. Thanks for the pleasant experience.

Doug was great. No hassle. Recommended.

We popped in to the Ashley Furniture Outlet to look for a game room sofa. We were given time and space to look. Doug came over to help us with making a decision. He was friendly and knowledgeable. Our kids felt comfortable as well. We got a top quality leather couch for a good deal. We highly recommend Doug.

Cheerful and welcoming with immediate knowledge for what I was looking.

Great service. Liz and Tina were fantastic.

doug is great… he’s very attentive and very patient to our questions.. great job👍🏻👍🏻

Doug- Awesome customer service!

Doug did a fantastic job explaining everything to us and ensuring that we understood everything. I didn’t feel rushed at all and felt comfortable with the purchase. He answered any and all questions honestly and was very personable. I would highly recommend visiting if you have any furniture needs!

Got a bedroom set from the Ashley Outlet and had excellent customer service from Qay. Would highly recommend for your furniture needs!

Absolutely love working with Doug. He was extremely helpful and knowledgeable regarding the furniture we were interested in purchasing. Ashley Furniture Outlet has great prices as well.

Doug was great! Very helpful and accommodating!

I had a wonderful shopping experience! Daquan was most helpful, very patient and professional while helping me to make furniture choices! I am very pleased with the visit and my purchases!

Shermora was amazing!!! Sold us the best couch - so sweet and not pushy- very knowledgeable

Doug was so knowledgeable, helpful and kind. Thank you so much for your customer service!

I had a great experience at the Ashley Store Outlet thanks to LaQuaisha! She was so helpful in helping me find the right mattress for my needs and even recommended an adjustable base—which I ended up getting and absolutely love. She went above and beyond to make sure I was comfortable with my purchase and truly made the whole process easy. Super friendly, knowledgeable, and attentive—highly recommend asking for LaQuaisha when you visit!

We had a great experience here! Doug was awesome, prices were great and financing was easy. Highly recommend!

Thanks to Doug—. Great customer service. I’m excited about my new furniture. Thanks!

Doug was very helpful. Thank you.

Doug was great and very patient with us in picking the prefect couch!

I had an amazing experience at Ashley Furniture From the moment I walked in, Doug greeted me with a warm smile and provided exceptional customer service. He was knowledgeable, patient, and truly listened to what I was looking for. Thanks to his help, I found the perfect sectional for my home. The quality is top-notch, and the prices were very reasonable. If you’re shopping for stylish, high-quality furniture with great service, I highly recommend asking for Doug at Ashley Furniture! One of the best furniture shopping experiences I’ve ever had.

Ashley outlet in Matthews Walking in the store on 3/31 I was immediately greeted by Liz. Her customer service was very peaceful polite and informative. she was patient with me while she answered any and all my questions. She walked around with my but it wasn’t no pressure to buy. I left to check another store, then came back to purchase the set that I wanted and was happy to give her my service. Liz by far was the best 💯.

We have shopped at this Ashley Outlet before and both times have been awesome ! Daquan was super helpful and had answers for all my questions. He also knew a lot about the items we were looking at and even moved a chair in the store so we could see things together. Now that’s above & beyond to me. Thanks ! Definitely would recommend shopping store and talking to Daquan.

Quay was great! She greeted us upon our arrival. Great job Quay! We appreciate your excellent customer service!

We had great experience with Doug. He was very helpful!

My husband and I were in the market to purchase a new livingroom set. Doug assisted us and was very helpful and knowledgeable. I would highly recommend and would most definitely purchase from him again.

Shermora was great in every way, helping me with my purchace.

Doug went above and beyond to help us find the perfect TV stand. He is a true furniture professional and we were very grateful for his stellar customer service!

Quay was patient with us and helped us without hovering. It was a great experience.

Worst experience, while selling something they are good after getting order delivered I cross checked the color which I ordered. Color which we ordered is not the one we received. I am the person who gave 5 star after purchasing. Now after delivery I am giving this review. Don’t trust what they say. Now they don’t respond properly when I try to reach out to them. Check the model and color. See the pictures posted. When spoke about this they are very rude, no proper answer. I want Doug to resolve this.

Great shopping experience. Excellent help!

Very helpful in choosing items at a great price.

I had an excellent experience at Ashley Outlet in Matthews on 3/8/2025. Shermora was so great to work with, leading me directly to exactly what I was looking for as soon as we met. I bought 6 dining room chairs and I love them. Comfortable, fashionable and honestly exactly what I wanted AND they were on sale! Thank you, Shermora!! Keep up the good work. Ashley

Today I stopped by Ashley Furniture and was looking for a sofa and chairs. I was greeted by Doug. He showed me around no rush and going back and forth with what I was looking for. He even took a chair for dining room to find the matchbI was looking for. Other places I have been to have either try to upsell or don't show interest if you not playing on buying. Thanks to Doug I found everything I need! Will be back! Doug you ROCK!

Doug is very enthusiastic and an amazing sales person.

Great experience! Fast and easy purchase! Daniel was awesome !

It’s an excellent place to purchase furniture and I recommend Ashley outlet located in Matthews, NC. I would like to appreciate “Doug” for his suggestion and help in identifying proper furniture for my house. Thank you Doug for your great service !!!!

Doug is very helpful and definitely improves our sofa shopping experiences

Doug did an awesome Job! Very knowledgeable.

Doug was extremely helpful and made the process quick and easy.

Liz was so helpful and kind! She really went the extra mile helping us today!

Doug & David were great!

Doug was pleasant from the moment walking in the door all the way up to completing our transaction. He let us make our decision by showing us many displays and different payment options. Highly recommended !!

Shermora was fantastic. She was extremely helpful on helping me pick out my tv stand. I would definitely purchase more furniture from her and I would highly recommend her to other people.

Doug was amazing, professional and knowledgeable. He provided excellent customer service and made our shopping experience pleasurable!

Liz and Doug did a great job!!!!!!!!!!!!

Qay and Doug has been amazing with assisting me…. The buying process was quick.

Doug did good job

Amazing service Can't wait for my couch Thanks Doug

I stopped by to pick out a mattress and Liz was awesome. She made the purchase process quick and easy, and was fun to talk to. I will definitely be coming back for future furniture needs.

Doug was very courteous and attentive during our furniture purchase.

Daquan was wonderful! He patiently showed us all of our options and helped us get a great deal! Thank you!

Took real good care of us, very knowledgeable about the service !

Shermora was great!! Thanks for the help

We had previously worked with DaQuan getting a beautiful table. This time we needed a few more things and called in and spoke with Shermora. She was very attentive and a pleasure to work with. Thank you both for the 2 pleasant experiences!

Shermora was absolutely amazing to work with! Her professionalism in helping me look for a new sofa that fit my small apartment was outstanding! I highly recommend this Ashley furniture location to anyone. Keep up the great work!

Doug was fabulous and very helpful and knowledgeable in what we need to fit our space

Daquan good customer check on me .And answer all my questions

Doug was excellent and provided great customer service and helping me purchase a new bed!

Came in to the store looking for a dinning room table set…Doug helped us find the perfect one I was looking for! He was very helpful and kind

Very pleasant , calm peaceful style when helping us make a big decision. I definitely felt like I made a decision I’m pleased with.

Liz and Derrick did an excellent job. They were proffesional, kind, understanding, and very helpful. My wife and I were very pleased with the service we received today.

Quay was very engaging and helpful from the moment we walked in the door. She was very knowledgeable and answered all the questions with no hesitation.

Daniel was very knowledgeable and a great help for purchasing our furniture!

I feel i was convinced to go with financing and protection plan. I wish to cancel protection plan.

Experience was pleasant, process was easy and quick. Thank you Doug for all of your help with helping me find a new couch for my home.

Really great deals and Doug helped us find the perfect area rug at such a good prices!

Thanks to Doug we were able to find the perfect recliner for our new home!

Doug was great at helping us find our new recliner!

Lizz was great. She was able to show me what I had specifically asked about, as well as similar options. She explained the order and delivery process clearly, and completed the process in a timely fashion.

Doug was so great to our family we enjoyed his help.

Doug took the time to show my wife and I two tables we were interested in. He was very kind and honest to what our needs were and recommended to us about two additional chairs. We truly appreciated his input and came out happy with our decision on the table we purchased at Ashley. Thank you Doug for the A+ customer service!!

Doug was great to work w!!

We bought a couch from Ashley today and Doug was kind enough to help us out. It was such a pleasant experience and he provided tons of education about Ashley’s products and our specific purchase. We will definitely be back!

Doug was fantastic and so helpful in our search for a new sofa! Very attentive!

Lizz and GM David made an outstanding team. They worked together to give us what we wanted. Tks again

Excellent customer service!!! Lizz and David really took their time in assisting us. They were extremely patient and supportive in decision making.

Had an amazing experience. See Doug if you can great prices and great people.

Very good service, experience and richness of the training of those who attended us, doing our best to close the purchase.

My shopping expert-/representative Quay was so very helpful during my Ashley experience. She advised me with data about the purchase that I was interested in. She was very knowledge and professional.

Doug was very nice and worked with us patiently for 2 hours.

Doug met us in the lobby.

DOUG was extremely helpful and found us exactly what we were looking for!

Doug Dreyer at Ashley Furniture outlet was amazing.. he was very good at his sale job. Not overbearing and pushy like some others.. great experience !

Excellent customer service and very helpful

Wonderful! Doug was amazing!

Laquaisha, was so helpful in helping me find a new sectional. I found one I liked but couldn’t get the configuration in my head for the space I needed. She then suggested another “smaller” set that fit the bill! I ordered and felt great. Next day I realized the dimensions would still be too big so I came back over to the store and explained my spacing issue. She was able to quickly swap pieces out and meet my living room measurements and saved me some $. The sectional just got delivered today and it’s beautiful! Thanks for your attention, promptness and overall help. The other associates were just as nice and the store was very clean and had lots of options. You will leave with a new piece of furniture and not a display. Will definitely shop here again if needed.

Doug has been excellent. He helped us finding the best furniture and he spent around 4 hrs with us to find out the best suitable for us

Doug was our salesman and he greeted us as soon as we came in. He worked with us to get the sofa for our sunroom and offered us as many options as Ashley had available. We found what we were looking for a couldn’t be happier.

Doug was amazing! He really took the time to listen to what we were looking for and was super helpful every step of the way until we found the perfect fit. Plus, he was so friendly and made the whole experience enjoyable!

This store is my favorite. Great selection of everything you need for your home. The service is excellent. The lady who served me that day is named Lizz. She was wonderful, kind and very professional. I told her what I wanted and Lizz immediately showed me several different pieces of furniture and I bought one right away. Thanks Lizz.

We loved Doug. He was very polite and friendly. This store is the best.

Great experience- Doug was excellent help!

My wife and I visited on Sunday after church, we were greeted with a welcoming smile from Daquan. We told him exactly what we were looking for and he took us right to it. He explained everything we needed to know about the product and warranties, expected delivery date. Ashley, you have a young Rock star in Daquan!

Doug was super helpful and personable to work with! We are very happy with our new living room set!

Doug was great and super knowledgeable

Liz was wonderful to work with. I found what I needed and she made all the delivery steps easy!

We had great customer service with Doug-he was very helpful and knowledgeable. Great experience overall.

Doug was accommodating, knowledgeable, and friendly. Great visit!

Qay was sweet and helpful very pleasant to work with.

Doug was helpful and assisted us in learning about all of our options before purchasing and ultimately choose financing as the way to go when purchasing with Ashley.

Customer services was amazing. I highly recommend. Very nice and polite. Extremely helpful. Would highly recommend

Went in to buy a bed frame and mattress. Daquan was our salesman! So nice and great service! Such a pleasant experience!

Qay took great care of us. We had a very specific need. She worked through a number of options with us until we found the right one. Thank you Qay for all of your help.

Great dealing with Daquan. Found what I was looking for and can't wait for it to be delivered soon. Thanks for being informative and helpful in this purchase.

Doug was excellent help and gave good recommendations. He called another store and organized pickup of another piece of furniture we needed.

Doug and Brad took the take to help me and my 89 year old mama find the exact love seat and chair that we’re best for our needs. The service was exceptional! We’ll be back next time we have furniture needs.

Me and wife came in to buy a mattress and Doug treated us very nicely and professionally. He had plenty of knowledge and guided us to the right mattress for us.

Me and my husband went in looking for a mattress that we desperately needed. Doug welcomed us and helped us find the perfect fit! (And helped us save some money). Would highly recommend getting Doug to help you with any home furnishings you may need!

Qay was very helpful! We found the perfect couch for and extra space for a great price.

Doug was very helpful- we were greeted as soon as we entered the store and he answered all of our questions. We appreciated the quick service as we had our kids with us.

Doug and Brad were very friendly and helped me as soon as I walked in the door! Very accommodating would shop here again and recommend to others!!!

Doug and Brad were fantastic! They were super friendly and helpful all the way through!!! Such an easy and amazing process. They informed us of the diamond care program which is a wonderful program. Couldn’t be happier with the whole process!

Liz was awesome! Great experience and great prices

Qay was the best sales representative ever! She wasn’t pushy and helped me get exactly what I was looking for. Highly recommend.

First time purchasing there yesterday, got what I was looking for in less than a hour. Shermora was very kind & helpful on giving me great options on what kind of mattress I was looking for.

Great customer service!

When we walked into the store, we were happily greeted and asked if they could help. After walking around a little bit, Shermora started working with us and gave us time to look. She checked on us and then once we were ready, she helped with the whole check out process. She explained everything so well and answered all our questions.

Great experience here. Daniel was great to work with.

Qay was really helpful and patient with us. Answering all our questions and even moving side furniture from other displays to help us envision our living room furniture. Thank you Qay!!

We went into Ashley looking for a new sofa, Doug assisted us with all our questions, he was super helpful and not too pushy to make a sale, understanding it’s a big decision. Great experience working with him! We came back in a week later when we officially decided on a sofa, unfortunately Doug was unable to be there but the other sales members were fantastic at picking up where we left off! All around wonderful team! Thank you Doug, Tina, and David!

Had great experience. Qay helped us everything even color matching our apartment and giving us alternative options. Super friendly highly recommend! Thank you guys!

Doug was absolutely amazing to work with. He took care of me and went above and beyond when I needed him to! I will certainly be going back to Doug for my next furniture needs.

Doug & Tina were great! Had an answer for every question. Superb service 😊

Doug was very helpful i recommemd getting your furniture from him at Ashley! Ask for him

Doug was really helpful in finding a bed that worked for my kids.

Doug was amazing, very detailed. Answered all my questions and was great with my kids

Qay was very friendly and got transaction done in timely manner.

Friendly, informative, helpful staff; purchase of a new bed was real simple and prices were hard to beat.

Doug was knowledgeable, professional, and very patient. The sales presentation was stellar. We appreciate his help and his perseverance. Oh, should I do a photo?

Happy customer! If you’re looking for good quality furniture, stop by here and ask for Daniel Mason, they have great deals and will work with you to assure the customer is content! Thanks again:-)

Doug was very attentive to our needs, very knowledgable about the products and offerred many alternatives based on what we were looking for. Thanks!

Quick and easy shopping experience! Great selection, reasonable prices, and awesome service — ask for Laqauisha!

Heyy, Lizz helped me on Jan 18th. It’s my first time purchasing a couch for my first apartment ever. She walked me through all the steps and answered any questions I had. She’s the best and she definitely deserves a raise!

Doug helped us out today He went over all choices including fabric type and warranty. Five star service Thanks Doug

Doug was absolutely delightful to work with. He recommended some great choices in my budget. Staff is friendly and knowledgeable! I will be back again!

Shermora, she helps us a lot, good customer interactions, appreciated her alor

Doug the sales manager there was awesome. Normally sales people drive me crazy but he was a huge help and not bothersome. Very knowledgeable and not pushy at all. He was showing us items in our price range vs trying to get to buy something higher than our budget. I will go back and see him again for future purchases, thank you Doug!

Doug did a great on. If there was a rating scale from 1 thru 10 , I would give him a 30. Fantastic service. If you go to the outlook site ask for him.

So I go in Ashley Furniture, had no clue what to buy, and how much things cost. All I knew was I had to follow a budget. Liz, ask me can see help, and let me tell you. That is exactly what see did. I literally drove her crazy, trying to keep in my budget. Liz, pick out 2 complete bedroom sets and a complete living room set and keep it all in my budget. Liz was literally the best customer service and sales person I felt with, in a long time. Go see Liz, you won’t go wrong!!!!

Lissbeth was especially helpful as we chose bedroom furniture for a new home. She made the experience much easier than it could have been.

Doug was great. Very patient and informative of our needs. Would recommend to anyone to help with their furnishing needs.

The experience here at Ashley Furniture was Amazing. Doug and Quay were highly experienced and extremely knowledgeable in every avenue. They were so personable and provided my boyfriend and I with the BEST experience. We will be back!

Doug was absolutely amazing within our shopping experience. He was extremely patience and knowledge that the store offered. He made sure he provided all the information the store had and the products. Highly recommend the staff and asking for Doug every visit! Thank you everything Doug!

Excellent customer service! Doug was very helpful, patient, and kind. Addressed all questions and concerns. Thank you Doug!

Good experience!!

Daquan helped me find exactly what I was looking for.

Doug was the best!

Qay was AMAZING she helped me get exactly what I wanted! 🩷 Truly appreciate her

Qay was very attentive and helpful!

Pay was very helpful helping me and my family find the perfect couch.

Stopped in Ashley Saturday night looking for dining room set. Qay assisted my husband and I with finding a great deal. She was awesome and a pleasure to work with

Second purchase with Ashley Outlet in Charlotte and it’s always a pleasant experience. Doug was amazing and really took the time to show me different products and get me there to the product that I wanted as close as possible. Worked with me to find financing since my credit isn’t the best. Great salesperson and store does perfect every time.

The sales rep Doug Dreyden was interested in what exactly we wanted to see as well as making comparisons. We were very pleased with our purchase.

The worst experience with Ashley. Everything was great until we were suppose to get our couch delivered. Delivery driver wouldn’t deliver as he sad out door frame was .5in too small. We rejected the delivery and asked for a refund which we were promised would be automatic. After almost a week we still had not received a refund so we reached out to our sales rep who then told us that it would be 15% “restocking fee” . We called because we were never informed of a restocking fee and they had the worst customer service and hung up on me. Avoid at all cost. Company will scam you.

I ordered a table and 8 chairs, sofa, loveseat online on Black Friday. And no one could tell me where my furniture was 6 weeks later. Went into the Matthews Store and Doug and Tina helped me cancel my online order and place a new order. A week later I’m finally getting my new table and chairs and will get my couches next week!

We had a great experience with our consultant Daquan, he was not pushy and gave us space and time to look at what we wanted without feeling hassled.

We had a wonderful experience this afternoon shopping at the Ashley store outlet. Our salesperson was Doug Dreyer. He seemed to know exactly what we were looking for, and what would fit our budget. Also. I like the fact that there was no pressure to buy and he also gave us some time along to discuss the purchase with each other. Overall, I think this was the best sales experience I have ever had.

We love our experience here! Doug found us our favorite style couch! We will be lifetime customers ✨

Wonderful customer service from Doug. Helped us find our perfect chair!

Great customer service good selection OK prices Daniel was our salesman. The general manager is also very good.

David and Doug were both a pleasure to work with. My husband and I had just bought a new home and were looking for a couch and dresser. Doug helped us right before the holidays and was patient with us in knowing we weren’t ready to make a decision yet. We returned a couple of weeks later and were greeted with not only his assistance but also the regional manager, David. Both were very knowledgeable and helpful. We are grateful to have worked with them!

Doug was very helpful. He greeted us the door and was not pushy at all. We had zero issues with our visit.

Doug was very helpful and not pushy to buy anything

Doug was fantastic! From great customer service, working with our budget and needs to exceptional professionalism! Great purchase.

The sales rep gave me useful and accurate information that helped me make the right purchase. Was not pushy.

I was very pleased with the selection of recliners, my salesman Doug was very patient, knowledgeable and very pleasant to work with. I highly recommend you to visit with Doug if you are in the market for furniture.

Qay was wonderful, very helpful. Love our new sofas❤️

Que was great. Very friendly and knowledgeable!!! Highly recommend!!

Doug was a great help at the store. He’s very patient and provided great service during the visit.

Had an amazing experience with Doug! We came in just to browse and left super satisfied with a new living room set and table with chairs that we LOVE!!! He was patient, knowledgeable, kind, and professional! Will definitely be back soon! Thank you Doug!!!

Doug was fantastic with his customer service. He was really patient with all of our questions. Highly recommend anyone to come to Ashley Furniture and ask for Doug!

First visit to Ashley Outlet & had a great, easy experience with Shermora! Would definitely recommend shopping here.

Doug was great with his sales and service. The lighting was fine also.

Doug was awesome!

Doug was very helpful and gave us great prices on everything

When we reached The outlet we were warmly invited and introduced by Doug. He handled our expectations on what we needed for our sofa . Overall it was a great experience. We ended up finally buying a good recliner sofa . Thanks you Doug.

Thanks Doug for the patience in explaining each and every product, we got a good deal with the sofa and love to come back again

Furniture quality was very meh. Staff is friendly but not super helpful.

The whole experience from beginning to end with Laquisha was great. She went over and beyond to help me make the right decision for me and my family. Go ask for Laquisha she’s the best.

Doug is extremely nice and helpful. He helped us through the process of purchasing my parents’ furniture. Even when we had to move the date for the delivery couple times but he helped us move the dates without any complications. We were really happy.

Shermora is the best and helped us find our mattress in no time ! See her for a kind, quick and professional experience

Lis was great! Listened to me and pointed me right to the perfect piece for my parents. Plus the price was amazing!

Lisseth is a superstar! I've never met a kinder, more knowledgeable, and patient saleswoman. I had to make some changes to my order due to a new puppy becoming a member of the family. Above and beyond, she worked hard to make sure my purchase was seamless. Ashley is lucky to have her!

Doug Dreyer has been a fantastic Sales Manager at Ashley Outlet on Independence Blvd helped me choose the right furniture and did maintain lot of patience in understanding our needs and gave us great discount. If you here ask for Doug.

Great service and selection, ask for Alex.

Doug made our furniture shopping experience a pleasure. He was knowledgeable and offered suggestions that were extremely helpful in our buying decisions.

Daquan greeted us at the door as soon as we walked in and was immediately helpful. He gave us guidance on picking the perfect recliner! 10/10 would recommend! Go Birds!!

Doug was very patient and amazing to work with!

Doug was great

Doug is great!

Doug was straightforward, thorough, and pleasant.

Love this store! I had an awesome experience purchasing some new dining chairs. Shermora was my consultant and she was very knowledgeable and made the buying experience smooth and enjoyable. Also, the prices are very good in the store. I’ll be back! Jacob

Spoke with Daniel today. He went above and beyond to try and help me find a couch that would fit my limited space!

Doug was great

Ordered a couch from here in December under the impression given by Doug that it would be here by the 2nd, only to find out that it “could be delayed up to 6 weeks” with “no other updates at the moment” Only reason we went with Ashley Furniture was because the delivery date given was what we were looking for. An honest estimate on the delivery would’ve taken our business to somewhere that could fulfill our needs. So we’ll enjoy the New Year sitting on the floor for who knows how many more weeks.

Doug was awesome. He helped us see all our options and was patient while we looked. Great experience and quality product!

The shopping was great. The prices were good. I found just what I was looking for. Shermora was great in answering my questions and she was very knowledgeable about the furniture pieces I chose. Thanks, Ashley!!

Had a great experience with Doug. Real knowledgeable of all furniture.

Good place to shop

Walked in greeted by Doug we quickly did my order and got everything done. He was great.

Doug and Tina were awesome! They really worked with my husband and I to get us the couch we wanted in our price range!! We are so thankful!

Doug worked with us to get the price down and allowed for same day pick-up. Highly recommend

My uncle and I were looking for couches today and were helped by Shermora! Everyone was super helpful and she helped us with pricing all the couches we were interested in! Great service and environment!! Had lots of amazing choices and Shermora answered all my questions and made my life easier!!

My husband and I had a great experience shopping at Ashley Furniture. Laqauisha and David were absolutely amazing—so friendly, attentive, and helpful throughout the process.

(Translated by Google) Excellent attention (Original) Excelente atención

(Translated by Google) Excellent service from Mr. Doug, giving us easy options. (Original) Excelente atención de Mr. Doug dándonos facilidad en opciones..

The sales associate was so nice and helpful and she was able to help us pick out the perfect chair for my father!

Doug and Tina were very helpful! Very happy with my purchase

Very attentive and efficient employees, certainly liked the efficiency and quickness of their work.

DOUG WAS AWESOME!!! Very helpful and enjoyed talking about MC life with a fellow rider!!!

Doug was an excellent sales rep. Respectable and relatable. Helped with all our questions. And anything we needed

Doug was very helpful. He was consistent about helping me get the mattress I wanted in the budget I needed.

The store has a great inventory. Items you are interested in you can search on their large monitor in the center of the store. Extremely easy to use and gives you complete discrimination of the item. Shermora was excellent. She gave us plenty of alone time to explore. The general manager, David was helpful. He runs a charity which he donates beds to those in need. "A Hope to Dream" is the charity. I would highly recommend the Ashley store in Matthews.

Doug was wonderful to work with! He educated us on the mattresses and was not pushy about the sale. He told me about additional items we could get once again educated but let us decide. He was very helpful and gave us a break where he could. We left there very confident in the quality of our products and of the store and two new mattresses the electric bases and a new bedroom set. I would certainly work with Doug again

Doug was very patient and kind . I went in to buy for a whole house and he was there helping giving me space and waiting so patiently. Thank you and Liz so much

The experience was awesome! Doug provided excellent customer service. He was very informative and answered all of our questions. I wish all my experiences buying furniture was this good. I will be going back to more Ashley furniture from Doug!!

Doug was super friendly and helped us find a great couch!

Doug was knowledgeable and friendly, great customer service!

When I came in I was greeted very nice by Doug and was very nice 10/10!!!!!!!

La persona que nos atendió es super amable me encantó el trato que me dio. Douy

THANK YOU LIZZ! You were AWESOME with helping my husband and I find our loveseat. We were hitting you with questions and you were answering them back to back with confidence. There was 0 running back and forth which was great. The hardest part was choosing our delivery date, but you helped us make it work! Thanks again :)

Best furniture, shopping experience of my adult life. Doug was incredibly helpful, knowledgeable, patient and ultimately accommodating. I Will be using him again in the future for all of my furniture buying needs. Tina, made the whole transaction seamless. She was incredibly professional and friendly. Go Wolfpack!!!

Great store customer service was excellent Daniel was the best he answered all questions and was very knowledgeable of everything.

Doug was excellent. He helped me my furniture purchase. He made everything so easy. Very friendly as well.

Lizz nos atendió muy bien muy amable y paciente Gracias

Very smooth and professional experience shopping with Doug. I appreciate the extra effort and time spent with us.

Dequan is the best! Very helpful and pleasant to be around.

We love shopping at Ashley Outlets. The sales lady Shermora Rutland was very good at her job, she new all the Ansers !!

We had an excellent experience with Doug. He helped us find the perfect furniture for our home at a great price.

Doug was super helpful and made the process easy!

Great experience at Ashley. Friendly and informative about Black Friday deals. Would gladly interact with Tina, Doug, and David again

Great service, friendly informative sales staff - Doug, Tina, and David

Qay did a great job! Very helpful and very enthusiastic!

Quy was very accommodating with my family. We went with a 2 year old and that never threw her off once. She explained all of our options to us for what we wanted and never skipped a beat. The outstanding customer service she provided me will influence me to tell more people about the Matthews, NC Ashley outlet store. Thank you again Quy

Great shopping experience and even better customer service!

Doug was awesome! He was very knowledgeable and was a pleaure to work with. Hoghly recommend you ask for him if your shopping for furniture with Ashley!

Excellent customer service by Lizz.

Shermora was very helpful and got me exactly what I wanted...Thanks so much

Lizz was Great She was informative, patient and friendly

La mejor experiencia que he tenido en mi vida , he hecho compras en linea pero al visitar la tienda fisica, recibi una atencion fenomenal de parte DOUG miembro del equipo de servicio al cliente de Ashley. Lo recomiendo . The best experience I have ever had in my life. I have made purchases online but when I visited the physical store, I received phenomenal attention from DOUG, a member of Ashley's customer service team. I recommend it.

Doug was really helpful.

Doug made our couch-shopping excursion a breeze, even with three kids in tow! He was so kind and patient with our family and walked us through the options to help us find just what we needed. Tina got us set up and ready to go. Five star experience!

Shopping with Daquan was an amazing experience. From the moment I walked in, he was attentive and very knowledgeable about the options Ashley had available to meet my request. We had to walk through several options and configurations before the final order was arranged and Daquan was patient and kind the whole time. It was because of his patience and attentiveness that I was confident with my purchase and able to get delivery set up quickly for Christmas. When someone is patient and willing to answer multiple questions, that is the mold of a true salesman. He went out of his way to make things simple and assist in the processing of my order. And he was calm along each step of the way. HUGE Thank You Daquan! 😍

Daniel was super knowledgeable and helpful with the purchase of my new couch and coffee table. I was in and out quick and got all the help I needed. Would recommend.

Very easy process

Excellent service from beginning to the end! We had check ins and Doug worked well in our price range! He made our purchase process amazing!

Doug was exceptional! Professional and very informative about the products and process. In addition, he help us get a phenomenal price on our items. When you come in make sure you ask for Doug.

Doug and David were extremely helpful!

Professional, courteous and helpful. Kudos to Doug, David and Tina

I was deeply appreciate for great services from David,Doug and Tina. They may purchase extremely easy. Thank you all

Doug was wonderful, he kept my husband happy

Doug was great. Helped us with some house items.

Doug was very helpful and has good customer service!

My experience was Great. Shermora is an excellent and professional salesperson. I purposely came back to Ashley's because of her GREAT customer service. Plus I like my purchase.

Qay was very outgoing and amazing salesperson. Definitely would recommend going to see her if your looking for any type of furniture!

Very nice experience, super helpful and smooth purchase!! Doug was very helpful!

Thanks Doug, we just received our couches and my wonderful wife is happy. Doug was nice and kind asking my wife, kids and then myself what we wanted in our living room. I looked at him directly and said " it's about her. Make her happy. He understood the Directive and made it happen. Great job! Grumpy old vet.

Doug and Tina were great. They've been so helpful.

My husband and I were looking for a nice couch for a long time and Doug pointed us in the right direction. He was very helpful and knowledgeable. We appreciate his expertise in the matter. Doug made our shopping experience enjoyable. I recommend Doug. Thank you!

Great service!! Doug and Tina

My husband and I had a great experience today looking at mattresses. Daquan was very helpful and made the process easy.

Doug helped us & Qay was so nice! Great service & in-stock options if you need something quickly like we did.

Doug did a great job of helping us find exactly what we were looking for at the right price. We would definitely buy from him again.

I walked in and was immediately greeted by Doug. I was having a difficult day as my Husband had passed sway less than a month ago. He was extremely kind and began showing me the sofas I inquired about. Tina was extremely nice to me as well and complimented the selections I chose. I shared pictures with them of my Family also. I left there feeling good about my selections and 2 new Friends I made on that Day. I’ll be recommending my Friends.

Daniel was exceptionally patient & very professional. Great vibes

I am so happy with our new purchase and the experience with Ashley Outlet. Because everything that a husband needs is a Wife’s happy. Than I can have a beer in peace, maybe for one or weeks. 😅😅😅😅 Thank you Ashley Outlet

Doug made our purchase at Ashley Outlet very easy and effortless.

Doug made our purchase easy. Very happy with our furniture purchase.

Lizz provided Excellent service. She was able to answer all my questions without hesitation! I highly recommend shopping at Ashley Outlet in Matthews. Ask for Lizz!

Doug did a great job 👍

We had a great experience and we left with a bedroom set!!! Doug was so helpful and knowledgeable. We were very well taken care. Would definitely recommend shopping here first.

super excited about our new bed set. Doug was awesome!

Doug was very helpful! Made the purchase very easy

Very helpful!

Super friendly and quick service. Doug was wonderful helping me find what i wanted, and Tina in the front welcomed me the second i walked in! Ill buy from there again!

Today my parents bought a couch with Daquan Guerra, and he was amazing! Very attentive, helpful, and left us with no questions! Thank you so much for your professionalism and kindness ⭐️⭐️⭐️⭐️⭐️

Doug has been very helpful in making sure that I received great service. Wonderful customer service.

Wonderful experience. Doug was very informative and attentive to me and my sister.

Me encantaron los muebles de esta tienda se las recomiendo y los precios son muy buenos

Doug helped us put our butts in a new couch. Appreciate the help

Doug you're awesome! Thank you for helping my Dad find what he was looking for!

Shermora was awesome from the moment we stepped into the store. Super friendly, but didn’t put any pressure on us to feel like we needed to make quick decisions to purchase. Really appreciated her entire vibe!

Daniel was great! Walked in just to look around and ended up purchasing a couch. He was so helpful and really efficient. I really appreciate his help!

Great customer service. And they listen to customers needs.

Outstanding customer service! Our room has unique dimensions we have to consider when choosing furniture. Doug and David truly listened and helped us in our selection.

Great so far . Lise was wonderful.

I dropped into the store to buy my grandmother a new bedroom set and Doug took great care of me from start to finish . He was very patient and there was no pressure to purchase . Smoothest experience that I’ve ever had purchasing furniture !

It was a great buying experience. DOVA DAVID helped us a lot and gave us the best options. He is professional.

Very nice people to deal with .

Shermora was so helpful and knowledgeable! Great experience working with her!!!

Daniel was very patient! He was not pushy, and we EXTREMELY appreciate his patience!!! GREAT job Daniel!! Ronnald and Gwana Chambers

Had an amazing experience buying my first couch here! Lisseth was great and helping me find exactly what i envisioned.

Doug and Tina were wonderful and very honest and helpful people … I definitely recommend them to work with if you are looking for good furniture.

Shermora gave us the best experience ever when it comes to buying furniture ever ! ! !

Doug was prompt, polite and friendly.

Doug was great!

If I could give zero stars I would. First the sofas in the show room are not comparable at all to what you receive. The quality of the sectional that was delivered to us is about the same as a Walmart futon. Next they berate you with a 5 year extended warranty even when you tell them you don’t want it multiple times, but conveniently leave out that there is zero return policy. Once merchandise is delivered, you have to keep it. Our sales associate Doug did not tell us this, and even listened to us talk about how if we didn’t like it in the layout of our home that we could always return it. They won’t even compromise and exchange it for something different. In my opinion this place is shady with how they do business and between the quality of merchandise and customer service, we will never bring business here again and suggest you don’t either.

Doug was great! He was more than happy to help us find our perfect rug for our new home. We will be coming back for more furniture!

Doug was great!

Excellent customer service from Doug. Was looking for a couple of fillers for my home.

I loved the experience with Qay from beginning to the end! She gave us an offer we couldn’t resist and made sure our new home was going to be complete with our new furniture; because of the interaction we will definitely be back for more. Liz was also very welcoming and helpful throughout the transaction. She ensure we left satisfied. I’m very thankful for both ladies!

Love Qay and Liz, great costumer service will be back!!

QAY, WAS OUTSTANDING!! I APPRECIATE HER KNOWLEDGE ON THE FUNITURE I WAS LOOKING FOR. I LIKED HER PATIENCE AND EASY GOING PERSONALITY. WELL DONE MS. QAY!!

Lisseth was the person that helped us and she was wonderful. David, the manager was also very nice and informative. We had purchased from there before and had good service as well, that is why we came back to purchase a coach. Thank you Lisseth and David.

Daquan was extremely helpful in picking out the right dining set and sofa for me. He made the whole experience a pleasant one. I highly recommend him!!

It was a nice experience at the store, Mr Doug was very friendly and gave a great presentation about the products. Happy to buy a bedroom set. Thank you.

Doug provided excellent customer service. The store had a wide variety of choices with quick delivery.

Doug is a very kind, gentle and reliable person, he understands our expectations and always contributes his knowledge to offer us the best.

Daquan was very knowledgeable and helpful on the showroom floor. He was informative but not at all pushy! Great experience !! Thanks Daquan!

Laqauisha at Ashley Furniture in Matthews, NC. was a wonderful help to us! She is very friendly and outgoing

We purchased a leather recliner and loveseat for 6,000 cash on October 11, 2024. The furniture was reduced to 4,000 on the day we it was delivered October 28, 2024. On 11 /2 2024 , We were waiting to speak to the manager and were told there was no adjustment and nothing could be done. This is outrageous. I will NOT recommend purchasing from this company. We purchased from the Matthews, NC store. I am disappointed and appalled!!!! NEVER EVER AGAIN! Shemora A. was our sales person but could not do anything for us because the manager refused to speak or help us. I will be researching his name as well! I intend to call the corporate office! I want to clarify that Shemora did not do anything wrong. She helped us with negotiating a price. The Management of this store ( Matthews NC) totally ignored is when we asked about an adjustment in pricing. Again, Ashley was helping us throughout our sales process and to her we are grateful to her for her professional attitude. This review is from Larry and Helen Hickmon.

Doug provided exceptional service. His patience was so appreciated with elderly parents! He went above and beyond.

DO NOT SHOP HERE!!! DO NOT GET THE DIAMOND CARE PLUS WARRANTY!!! I paid for a 5 year warranty and was told that any stains or tears in my furniture were covered and even according to the pamphlet given it said it would be covered. The warranty provider said that neither the stains or the tears in the furniture were covered. These are the worst quality couches and love seats seriously GO TO LAYZBOY DO NOT WASTE YOUR MONEY HERE!!! Terrible service, terrible response. FURNITURE WAS TRASH AFTER 6 MONTHS DON'T BUY HERE!!!!!!!!!!!!!!!!

Doug was very helpful without being pushy. I really appreciate that in a salesperson.

Gran ayuda muy amable excelente Gracoas

Doug was very friendly, helped us find exactly what we needed.

Doug was Very welcoming and very helpful

Doug was extremely helpful in helping me find exactly what I wanted. I can be a bit picky but he provided the various options I was looking for.

Doug was our salesman and was great! Super informative and helpful.

Great experience ended up coming in and the store manager was able to check us out since we already knew what we wanted. The manager at this store was great!

Great customer service. Got me what I was looking for.

Pleasant experience

Dug was great!

Doug was great!

Really helpful staff went in and got taken care off on the spot very friendly aswell couldn't have asked for a better service honestly by doug and tina

Doug was awesome

I want to thank Liss so much for her assistance with the purchase of our new sofa. Once I described what I was looking for she knew what to show me. She made the purchase so easy.

Lizz was great she was knowledgeable and helpful.

Liz is amazing!!

My salesperson was Lizz, and she was wonderful. Lizz helped me to select a nice dining room table and chairs. I have some additional purchases that I will make with Lizz.

Attentive, kind, and knowledgeable sales reps as soon as you walk in the door....did I mentioned that they are reasonably priced!!!

Our consultant Daquan was very helpful, made the process very easy and seamless, and never made us feel pressured into a sale. I would do business with this Ashley location again for any future furniture needs.

Doug helped me walk through all of the sofa options i had. He was very thorough and knowledgable ! I was able to find a great sofa today

Doug was very helpful! He made sure that I got the bedroom set that I really wanted. Ashley HomeStore provided several options that allowed me to make this decision.

Doug is the best! Great seller!

Doug and Tina have been wonderful to work with. I recently moved to Charlotte and planned on buying new LR furniture after I arrived. They spent time with me to find items that fit into my space, and then even considerably more time after I reassessed my space and needs and changed my order the next day! I will definitely be shopping with them exclusively as I continue to settle in!

Derek was very professional and helpful. We were able to take our time, without pressure and were very happy with the service and our purchase.

Doug, my sales rep and Tina the one who made sure everything was correct input was absolutely great. I went in one afternoon after picking my baby up from school and they made my purchase and afternoon great. I usually purchase from Ashley Store but this will be my new home store. Great people.

I had a great experience with Doug he was very helpful with the purchase of our new bed

My experience at Ashley's Outlet was excellent, thanks to the wonderful help from Shermora! Will definitely be back and highly recommend!

Thanks a lot for Doug Dryer He was such nice person

Excelente servicio! El asesor fue muy amable y tuvo mucha paciencia con nosotros!!! 100% recomendado!!

Great options and prices. Ask for Doug!

Daniel and the staff at Ashley Outlet were amazing. The furniture is all new, so no worries of the usual "Outlet" damaged products. Furniture prices were easily negotiatable to what I was hoping to pay. Daniel was very knowledgeable about the products in-store and was patient with me deciding on the items I was interested in purchasing. Overall, this was a great experience without any pressure to buy.

I've been looking for a kitchen table set at a great price. We visited the Independence Blvd location and the sales rep Doug Dreyer gave us a very good deal on the set we finally settled for. Delivery and set-up was prompt. The counter height set is very high quality wood, it comes with 6 chairs. The gray matches my decor and it has height leveling adjustable front legs on each chair which is a major plus! The chairs are cushioned seats made of durable firm fabric. I'm very satisfied with the service and selection. I'll return to this location in the future. Highly recommended 👍👍👍

Doug Dreyer was excellent! Very knowledgeable and helpful. Highly recommended.

We stopped by about a week ago and Shermora helped us. We knew we wanted the same sleigh bed we had purchased a few years ago. We also needed a mattress and she was very helpful with the info on the mattresses they had in stock. She price matched the bed with the price on their website. Shemora made the visit easy, quick and professional. We would definitely come back to see her for other pieces!

Excellent service and excellent attention. I love the quality of their furniture and the quality of customer service. Thanks Dough and Derek for you help I will be back for my living room furniture

Doug was amazing to work with, very personable, and extremely helpful! Had a great experience, and not only walked away for the perfect couch but made a donation to an organization that means a lot to me, St Jude.

Doug, Tina, Derek were very helpful with the purchase of my furniture. I would highly recommend this location for anyone looking to purchase furniture.

On a whim, I walked into Ashley's Outlet in search of a reasonably priced sofa that I needed within four days. As soon as I entered, I was warmly greeted by Shermora, who immediately asked how she could assist me. After explaining my needs, we walked through the store together. I narrowed it down to two couches but struggled to decide which one would best fit my living room. I was looking for the right combination of price, size, and comfort, but the color choices were throwing me off. I asked for a second opinion, and Tina joined us. She was fantastic! Together, we reviewed the few pictures I had of my home. Throughout the process, both Tina and Shermora were easy to talk to and made me feel right at home. They were patient, never rushing me or making me feel like a bother, even though I was indecisive. In the end, I decided on the Gaelon and opted for the Diamond Care Plus program. And they were able to deliver in three days! Overall, my experience at Ashley's Outlet was excellent, thanks to the wonderful help from Tina and Shermora!

Doug was such a pleasure. We found what we needed at a fair price. Will come back again!

Derrick was very nice and guided us to Daniel who helped us buy our new couch and we love it!! Thanks guys!!!

Doug was Quick and easy

This week, after searching for several weeks, I finally found possible furniture choices at the Ashley Outlet. I was still very confused about what would fit in my space and could not make a decision. The saleman, Doug, was so kind and patient with me. He even drew pictures of my space and helped me decide the best options. The lady at the front desk was most helpful with financial issues. A great place to shop. Excellent service!

This place is awesome!! I had been shopping for weeks for living room furniture and hadn’t found what I wanted until the Ashley Outlet. Qay was super, super helpful. I showed her a photo of a chair I liked and she found me the perfect matching couch and love seat. I had called several stores around Charlotte and they were all going to be a 3 week plus delivery but my sales associate Qay was able to get my furniture delivered in 4 days! Overall fantastic experience!

Doug was very wise and helpful! We came in and bought a dresser. 10/10 would recommend this location

My experience was great! The customer service was second to none. Tina greeted me at the door with a smile. Doug was very wise and super helpful. Derek was also helpful and brought a cold bottle of water. I will be back for sure.

Quality stuff! I'm excited about my new furniture

Doug and DaQuan were bothe SUPER helpful and friendly they answered all my questions with skill and knowledge of there product and it was an all around great experience! Thank you guys

Super excellent experience with Doug Dreyer at Ashley outlet❤️🤗loved it

Doug was super helpful and easy to work with.

Doug Dreyer was super

I came into the Matthews store today to look around as we are getting a new house in a few months. The associate that helped me was named Tina and she was absolutely amazing! She was very customer service oriented, I explained what I was doing and she showed me so many options. I was not sure where I was planning on buying furniture from but after my visit with Tina today I will definitely be back, I have no doubt Tina’s professionalism and positive attitude will help me with my future purchase. Tina is super, actually she is a super star and I look forward to my next visit.

Doug and Tina were Super! Loved spending time at the location

I can't wait for our new furniture! Daquan is a great salesman, he did a fantastic job working with us to meet our needs on new furniture, he was very patient with us. If you need new furniture, go to Ashley's. Ask for Daquan.We visited the store @ E Independence Blvd, Matthews N.C. Tina was a doll too. Thank you, Daquan and Tina for your help.

Daquan was great! Very attentive and professional!! Awesome experience!

I had an amazing experience with Shermora. She was kind, friendly, and very knowledgeable. Walked me through the purchasing process while being very patient. I purchased my new beautiful bedroom set and couldn’t have been more pleased with my experience.

Staff is super friendly and very helpful without hoovering! I hate going to look at a potential purchase and the sales associate won't leave you alone long enough to look and/or decide. Not the case here. You are greeted and left alone. The associate stays close enough so you don't have to hunt the store for them, but far enough away where you don't feel they are shopping with you! Will be back for future purchases because of this!

I had great service with Shermora very helpful.

The Matthew’s Ashley outlet is great. We have been able to find exactly what we need several times with friendly help. Today DaQuan gave us a friendly greeting and let us know where to find what we were looking for. When we thought all hope was lost because we could not find exactly what we wanted, Doug swooped in with the perfect item we could order from online. Thank you for your help everyone.

Wonderful experience! Doug was an excellent sales rep, very personable and friendly. They gave us a great deal for a beautiful couch. We are very happy with our experience!

Doug is the man, and wonderful to work with! Highly recommend.

Could not have asked for a better experience. Shamora helped us with our initial sale and got us a GREAT deal. They went above and beyond to make sure we were taken care of. Derek the GM also assisted and made sure we were well looked after. For anyone wondering if Ashley is worth it, you not only get quality products but the best customer service you will ever experience. This team is truly unmatched when it comes to customer care. Thank you again!

I recently had the pleasure of shopping at Ashley Furniture located at 9632 E Independence Blvd, Matthews, NC 28105, and I must say, the customer service was exceptional. Salesperson Shermora and her manager Tina went above and beyond to assist me with my new living room furniture purchase. From the moment I walked in, Shermora was professional, attentive, and incredibly knowledgeable about the products. She patiently answered all my questions and provided valuable insights that helped me make the best choice for my home. Her caring and helpful demeanor made the entire shopping experience enjoyable and stress-free. Tina, the manager, was equally impressive. She ensured that everything went smoothly and even followed up to make sure I was satisfied with my purchase. Her kindness and dedication to customer satisfaction were evident throughout the process. I highly recommend Shermora, Tina, and the entire team at Ashley Furniture in Matthews to anyone in need of quality furniture and outstanding service. They truly care about their customers and go the extra mile to ensure a positive experience. Thank you Shermora and Tina, for your exceptional service!

My husband and I purchased a couch from Doug Dreyer Saturday for my husband’s office and we had a great experience! Doug was wonderful! He went above and beyond to make sure we found exactly what we were looking for!

Hey Ashley Matthew's location is great! Everyone was very helpful and knowledgeable about product and price. We a couple of years back bought 2 bedroom suits and just went back for a gorgeous new couch! Doug was fantastic! Thanks Britt

Shermora was extremely helpful and patient with us as we found the perfect chairs for our home. Thank you so much for all the help.

We had the BEST experience buying our new sectional with Qay’s help! She was so patient with all our questions, gave us time to contemplate options, gave us amazing advice and was just plain wonderful to work with. And she was a hoot to boot 😊 never thought furniture shopping could be so fun and stress free, but she sure made the experience enjoyable for us!

Doug, Derek and Tina were faboulous with getting us through the process and they were fast and quick and communicate throughly through all the plan

I had a marvelous experience at the furniture store. Everyone was so helpful and I will be going back! Thank you Laqauisha for your assistance!

We had great help with Shermora and she was able to help us find the bedroom furniture we wanted!

Doug was phenomenal

Doug and Derek were amazing to work with. I will sure return to get the remaining furniture I need

Daquan was so patient and knowledgeable. He took his time with us and helped us make the best decision for our needs.

Shermora was fantastic! Extremely helpful and personable in aiding us in finding the perfect couch and chair for our home. She went as far as giving us her honest feedback on if the chair and sofa matched, which helped us make our final decision. We will be back to shop with this store!

Daquan was a great help.

Doug and Tina were fantastic today. Very patient.

Great experience and wonderful customer care. Daquan was very friendly, polite, helpful, and knowledgeable about the products. We left very satisfied

Great experience! Daquan immediately greeted us and was able to answer all of our questions. Excited about our couch purchase at a great price!

Doug was awesome!! As soon as I stepped foot in the store he was very helpful. He also took his time explaining everything to my friend and I. His customer service was amazing!!! His boss Derek was also a great help and he was able to get me a great price. Thank you both.

Was greeted as soon as we walked in the door! Doug was our sales person. He was awesome very informative ! Will definitely come back!

Quay was so helpful and fun. Great experience.

Qay help my wife and I out with our couch for our new home we are buying and was very detailed, funny, and helpful! Great experience!

Incredible experience! Doug and Derrick did a great job helping us find what we needed. And what was awesome is how easy check out was. We will be return customers for sure.

Doug was very kind and thorough. Go see him!

Had a nice shopping experience here with help from Doug. My wife and I were on the hunt for a nice sectional. We did some cross-shopping and ultimately decided to make our purchase at the Ashley outlet. We were looking for something big to fill some space in our new home and we weren't disappointed. Delivery and installation were a breeze, and we are now loving our new sofa!

10/10 recommend. Doug and Mitch were awesome!

Kayla dis a wonderful job. Great customer service and made the experience effortless. Thank you Kayla

Kayla was great to deal with! Very nice, respectful and easy to deal with!

Great service! Shamore and Doug were extremely helpful, patient and kind. Can’t wait for my table to be delivered this weekend.

Kayla was pretty good! And very knowledgeable! An absolute help to any customer!! Highly recommend ! (✿◠‿◠)

Kayla was great! Very easy to work with!

Kayla was a great sales person . Extremely nice and knowledgeable and easy to talk to

Mitch is the store manager at this location. Doug was very helpful and patient in making sure we got all the things we needed for our new home. Thanks for the great customer service!

Great service. Got exactly what I was looking for.

Kayla did great!

Kayla was a great help with helping us find the perfect bedframe & mattress for our 11-yr old. Bedframe has dual drawers, and cubbies, on both sides as well.

Doug was extremely helpful and found me the perfect couch for my apartment!

I worked with the manager and all I can say is that my experience was superb. I felt that what I was attempting to accomplish in my small amount of time was completed to the fullest and she was able to help me get more for my money!

We had an Amazing Experience at the Ashley Outlet Store on Saturday!👍🏽 We purchased 2 beautiful bedroom sets and 2 mattresses. Our Sales Rep, Daniel, and the Office Manager, Mitch, were very helpful throughout our process, and they were both very knowledgeable about the furniture! We definitely enjoyed a 5-Star Experience! To God Be The Glory!🙌🏽🙌🏽🙌🏽 Ricky & Pam

Kayla was a great sales associate! She took her time with helping with my purchase and was very helpful throughout the process of me looking at multiple items. As soon as I walked in, she started helping me and walked me through the entire process. Even helped me with the price points and getting me down to where I needed to be in price each time.

Doug made the experience very painless

Had a great experience with Doug’s support

Easy quick and friendly service! :)

Great, easy experience!

Doug was so great to help me with my exact needs!!!! Thanks so much! I’ll be back!

Kayla was super helpful. Been on the hunt for the right comforter and she helped me find the one I wanted! Much appreciated!

Nothing like being hussled by a salesman! Met Doug and he seemed like a stand up guy. Ordered our kids new furniture and come to find out, he didn’t order everything he said he did that was not in the store. Had stuff on our forms from him but they state they are quotes not orders. Scrambling to find matching furniture that he claimed to have put on the order but it was warranty that we didn’t ask for. Shows once again we can’t trust anyone. Really let down by this whole experience. Better off just ordering online vs dealing with this mess. And don’t tell me to call/text a number to try to get me to change this. The number doesn’t work.

🌟 Huge Shoutout to Kayla! 🌟 If you’re looking for an amazing sales associate, look no further than Kayla! She goes above and beyond to ensure you have the best experience possible. Her knowledge, patience, and friendly attitude make the entire process smooth and enjoyable. Kayla is truly dedicated to helping customers find exactly what they need. Highly recommend working with her—she’s the best in the business! Thank you, Kayla, for your exceptional service! 🙌

Kayla did great helping us out with finding a couch!

Kayla did a very good job, greeted me as soon as I walked in, very personable and through in explaining everything and not pushy. Very nice experience

Staff at Matthew's location is friendly, knowledgeable about their products, and eager to assist you with your buying needs. There customer service here is phenomenal.

Shermorah was so helpful! Not pushy at all and very knowledgeable!

Emanuel was a superb customer service rep. Very nice and professional.

Kayla is the best!!! She is knowledgeable and patient and helped me to get a good deal!

Shermora was so sweet and helpful with our purchase. I recommend if you are looking for furniture to stop by.

Kayla did great. She gave us a great deal!

Variety of goods to choose from, staff were very helpful and are very attentive.

Kayla did awesome. She was a great help.

Kayla was dynamic. Good business

So nice and helpful slay queen:3

Doug Dreyer was amazing and very helpful. Great experience!

Had a delightful experience with Shermora today! I didn’t see anything that I liked initially but then she suggested that I look at the screen in the store and sure enough I found the bed frame I loved! And she was so sweet and friendly

Doug is very helpful and nice to us!

From the minute we walked in to the minute we closed the transaction the whole service was outstanding. Doug was knowledgeable and pleasant ! We definitely we will come back! Thank you

Kayla did a Great Job!!!

Had a great experience working with Doug when we came to look for barstools for our new home! Left with 4 beautiful chairs.

Kayla was awesome. Great customer service rep.

I was driving by the Ashley Outlet on Independence Blvd and decided to stop and browse around. I was greeted by Doug, who was very attentative and provided excellent personable service! Providing QUALITY service is a lost art, but NOT with Doug! 😁 Thank you!

Mr. Doug was so helpful and gave me the best deal. I will definitely love to go back there and shop.

Kayla did a great job

Kayla was friendly and knowledgeable! Such a great process at Ashley

Doug went above and beyond and even worked after hours to try to get us what we needed. I appreciate it very much.

Everyone was very friendly! Doug helped us buy our couch and loveseat. He made this a super easy and low pressure process! Thanks Doug!

Kayla did great

Very nice place and very best seller Doug Dreyer! Thanks for everything

Doug Dreyer wonderful person. pleasant service.

Came in the store to browse and look at sleeper sofas and left with a sleeper sofa and a table. There are so many sleeper sofas available to select from. Doug was extremely helpful and was able to completely educate me on sleeper sofas and what to consider. Mitch and Kathy were also helpful and chimed in to give provide more information. I am so excited about my purchase. Thanks so much!