Ashley Outlet Matthews, NC

Great store customer service was excellent Daniel was the best he answered all questions and was very knowledgeable of everything.

Doug was excellent. He helped me my furniture purchase. He made everything so easy. Very friendly as well.

Lizz nos atendió muy bien muy amable y paciente Gracias

Very smooth and professional experience shopping with Doug. I appreciate the extra effort and time spent with us.

Dequan is the best! Very helpful and pleasant to be around.

We love shopping at Ashley Outlets. The sales lady Shermora Rutland was very good at her job, she new all the Ansers !!

We had an excellent experience with Doug. He helped us find the perfect furniture for our home at a great price.

Doug was super helpful and made the process easy!

Great experience at Ashley. Friendly and informative about Black Friday deals. Would gladly interact with Tina, Doug, and David again

Great service, friendly informative sales staff - Doug, Tina, and David

Qay did a great job! Very helpful and very enthusiastic!

Quy was very accommodating with my family. We went with a 2 year old and that never threw her off once. She explained all of our options to us for what we wanted and never skipped a beat. The outstanding customer service she provided me will influence me to tell more people about the Matthews, NC Ashley outlet store. Thank you again Quy

Great shopping experience and even better customer service!

Doug was awesome! He was very knowledgeable and was a pleaure to work with. Hoghly recommend you ask for him if your shopping for furniture with Ashley!

Excellent customer service by Lizz.

Shermora was very helpful and got me exactly what I wanted...Thanks so much

Lizz was Great She was informative, patient and friendly

La mejor experiencia que he tenido en mi vida , he hecho compras en linea pero al visitar la tienda fisica, recibi una atencion fenomenal de parte DOUG miembro del equipo de servicio al cliente de Ashley. Lo recomiendo . The best experience I have ever had in my life. I have made purchases online but when I visited the physical store, I received phenomenal attention from DOUG, a member of Ashley's customer service team. I recommend it.

Doug was really helpful.

Doug made our couch-shopping excursion a breeze, even with three kids in tow! He was so kind and patient with our family and walked us through the options to help us find just what we needed. Tina got us set up and ready to go. Five star experience!

Shopping with Daquan was an amazing experience. From the moment I walked in, he was attentive and very knowledgeable about the options Ashley had available to meet my request. We had to walk through several options and configurations before the final order was arranged and Daquan was patient and kind the whole time. It was because of his patience and attentiveness that I was confident with my purchase and able to get delivery set up quickly for Christmas. When someone is patient and willing to answer multiple questions, that is the mold of a true salesman. He went out of his way to make things simple and assist in the processing of my order. And he was calm along each step of the way. HUGE Thank You Daquan! 😍

Daniel was super knowledgeable and helpful with the purchase of my new couch and coffee table. I was in and out quick and got all the help I needed. Would recommend.

Very easy process

Excellent service from beginning to the end! We had check ins and Doug worked well in our price range! He made our purchase process amazing!

Doug was exceptional! Professional and very informative about the products and process. In addition, he help us get a phenomenal price on our items. When you come in make sure you ask for Doug.

Doug and David were extremely helpful!

Professional, courteous and helpful. Kudos to Doug, David and Tina

I was deeply appreciate for great services from David,Doug and Tina. They may purchase extremely easy. Thank you all

Doug was wonderful, he kept my husband happy

Doug was great. Helped us with some house items.

Doug was very helpful and has good customer service!

My experience was Great. Shermora is an excellent and professional salesperson. I purposely came back to Ashley's because of her GREAT customer service. Plus I like my purchase.

Qay was very outgoing and amazing salesperson. Definitely would recommend going to see her if your looking for any type of furniture!

Very nice experience, super helpful and smooth purchase!! Doug was very helpful!

Thanks Doug, we just received our couches and my wonderful wife is happy. Doug was nice and kind asking my wife, kids and then myself what we wanted in our living room. I looked at him directly and said " it's about her. Make her happy. He understood the Directive and made it happen. Great job! Grumpy old vet.

Doug and Tina were great. They've been so helpful.

My husband and I were looking for a nice couch for a long time and Doug pointed us in the right direction. He was very helpful and knowledgeable. We appreciate his expertise in the matter. Doug made our shopping experience enjoyable. I recommend Doug. Thank you!

Great service!! Doug and Tina

My husband and I had a great experience today looking at mattresses. Daquan was very helpful and made the process easy.

Doug helped us & Qay was so nice! Great service & in-stock options if you need something quickly like we did.

Doug did a great job of helping us find exactly what we were looking for at the right price. We would definitely buy from him again.

I walked in and was immediately greeted by Doug. I was having a difficult day as my Husband had passed sway less than a month ago. He was extremely kind and began showing me the sofas I inquired about. Tina was extremely nice to me as well and complimented the selections I chose. I shared pictures with them of my Family also. I left there feeling good about my selections and 2 new Friends I made on that Day. I’ll be recommending my Friends.

Daniel was exceptionally patient & very professional. Great vibes

I am so happy with our new purchase and the experience with Ashley Outlet. Because everything that a husband needs is a Wife’s happy. Than I can have a beer in peace, maybe for one or weeks. 😅😅😅😅 Thank you Ashley Outlet

Doug made our purchase at Ashley Outlet very easy and effortless.

Doug made our purchase easy. Very happy with our furniture purchase.

Lizz provided Excellent service. She was able to answer all my questions without hesitation! I highly recommend shopping at Ashley Outlet in Matthews. Ask for Lizz!

Doug did a great job 👍

We had a great experience and we left with a bedroom set!!! Doug was so helpful and knowledgeable. We were very well taken care. Would definitely recommend shopping here first.

super excited about our new bed set. Doug was awesome!

Doug was very helpful! Made the purchase very easy

Very helpful!

Super friendly and quick service. Doug was wonderful helping me find what i wanted, and Tina in the front welcomed me the second i walked in! Ill buy from there again!

Today my parents bought a couch with Daquan Guerra, and he was amazing! Very attentive, helpful, and left us with no questions! Thank you so much for your professionalism and kindness ⭐️⭐️⭐️⭐️⭐️

Doug has been very helpful in making sure that I received great service. Wonderful customer service.

Wonderful experience. Doug was very informative and attentive to me and my sister.

Me encantaron los muebles de esta tienda se las recomiendo y los precios son muy buenos

Doug helped us put our butts in a new couch. Appreciate the help

Doug you're awesome! Thank you for helping my Dad find what he was looking for!

Shermora was awesome from the moment we stepped into the store. Super friendly, but didn’t put any pressure on us to feel like we needed to make quick decisions to purchase. Really appreciated her entire vibe!

Daniel was great! Walked in just to look around and ended up purchasing a couch. He was so helpful and really efficient. I really appreciate his help!

Great customer service. And they listen to customers needs.

Outstanding customer service! Our room has unique dimensions we have to consider when choosing furniture. Doug and David truly listened and helped us in our selection.

Great so far . Lise was wonderful.

I dropped into the store to buy my grandmother a new bedroom set and Doug took great care of me from start to finish . He was very patient and there was no pressure to purchase . Smoothest experience that I’ve ever had purchasing furniture !

It was a great buying experience. DOVA DAVID helped us a lot and gave us the best options. He is professional.

Very nice people to deal with .

Shermora was so helpful and knowledgeable! Great experience working with her!!!

Daniel was very patient! He was not pushy, and we EXTREMELY appreciate his patience!!! GREAT job Daniel!! Ronnald and Gwana Chambers

Had an amazing experience buying my first couch here! Lisseth was great and helping me find exactly what i envisioned.

Doug and Tina were wonderful and very honest and helpful people … I definitely recommend them to work with if you are looking for good furniture.

Shermora gave us the best experience ever when it comes to buying furniture ever ! ! !

Doug was prompt, polite and friendly.

Doug was great!

If I could give zero stars I would. First the sofas in the show room are not comparable at all to what you receive. The quality of the sectional that was delivered to us is about the same as a Walmart futon. Next they berate you with a 5 year extended warranty even when you tell them you don’t want it multiple times, but conveniently leave out that there is zero return policy. Once merchandise is delivered, you have to keep it. Our sales associate Doug did not tell us this, and even listened to us talk about how if we didn’t like it in the layout of our home that we could always return it. They won’t even compromise and exchange it for something different. In my opinion this place is shady with how they do business and between the quality of merchandise and customer service, we will never bring business here again and suggest you don’t either.

Doug was great! He was more than happy to help us find our perfect rug for our new home. We will be coming back for more furniture!

Doug was great!

Excellent customer service from Doug. Was looking for a couple of fillers for my home.

I loved the experience with Qay from beginning to the end! She gave us an offer we couldn’t resist and made sure our new home was going to be complete with our new furniture; because of the interaction we will definitely be back for more. Liz was also very welcoming and helpful throughout the transaction. She ensure we left satisfied. I’m very thankful for both ladies!

Love Qay and Liz, great costumer service will be back!!

QAY, WAS OUTSTANDING!! I APPRECIATE HER KNOWLEDGE ON THE FUNITURE I WAS LOOKING FOR. I LIKED HER PATIENCE AND EASY GOING PERSONALITY. WELL DONE MS. QAY!!

Lisseth was the person that helped us and she was wonderful. David, the manager was also very nice and informative. We had purchased from there before and had good service as well, that is why we came back to purchase a coach. Thank you Lisseth and David.

Daquan was extremely helpful in picking out the right dining set and sofa for me. He made the whole experience a pleasant one. I highly recommend him!!

It was a nice experience at the store, Mr Doug was very friendly and gave a great presentation about the products. Happy to buy a bedroom set. Thank you.

Doug provided excellent customer service. The store had a wide variety of choices with quick delivery.

Doug is a very kind, gentle and reliable person, he understands our expectations and always contributes his knowledge to offer us the best.

Daquan was very knowledgeable and helpful on the showroom floor. He was informative but not at all pushy! Great experience !! Thanks Daquan!

Laqauisha at Ashley Furniture in Matthews, NC. was a wonderful help to us! She is very friendly and outgoing

We purchased a leather recliner and loveseat for 6,000 cash on October 11, 2024. The furniture was reduced to 4,000 on the day we it was delivered October 28, 2024. On 11 /2 2024 , We were waiting to speak to the manager and were told there was no adjustment and nothing could be done. This is outrageous. I will NOT recommend purchasing from this company. We purchased from the Matthews, NC store. I am disappointed and appalled!!!! NEVER EVER AGAIN! Shemora A. was our sales person but could not do anything for us because the manager refused to speak or help us. I will be researching his name as well! I intend to call the corporate office! I want to clarify that Shemora did not do anything wrong. She helped us with negotiating a price. The Management of this store ( Matthews NC) totally ignored is when we asked about an adjustment in pricing. Again, Ashley was helping us throughout our sales process and to her we are grateful to her for her professional attitude. This review is from Larry and Helen Hickmon.

Doug provided exceptional service. His patience was so appreciated with elderly parents! He went above and beyond.

DO NOT SHOP HERE!!! DO NOT GET THE DIAMOND CARE PLUS WARRANTY!!! I paid for a 5 year warranty and was told that any stains or tears in my furniture were covered and even according to the pamphlet given it said it would be covered. The warranty provider said that neither the stains or the tears in the furniture were covered. These are the worst quality couches and love seats seriously GO TO LAYZBOY DO NOT WASTE YOUR MONEY HERE!!! Terrible service, terrible response. FURNITURE WAS TRASH AFTER 6 MONTHS DON'T BUY HERE!!!!!!!!!!!!!!!!

Doug was very helpful without being pushy. I really appreciate that in a salesperson.

Gran ayuda muy amable excelente Gracoas

Doug was very friendly, helped us find exactly what we needed.

Doug was Very welcoming and very helpful

Doug was extremely helpful in helping me find exactly what I wanted. I can be a bit picky but he provided the various options I was looking for.

Doug was our salesman and was great! Super informative and helpful.

Great experience ended up coming in and the store manager was able to check us out since we already knew what we wanted. The manager at this store was great!

Great customer service. Got me what I was looking for.

Pleasant experience

Dug was great!

Doug was great!

Really helpful staff went in and got taken care off on the spot very friendly aswell couldn't have asked for a better service honestly by doug and tina

Doug was awesome

I want to thank Liss so much for her assistance with the purchase of our new sofa. Once I described what I was looking for she knew what to show me. She made the purchase so easy.

Lizz was great she was knowledgeable and helpful.

Liz is amazing!!

My salesperson was Lizz, and she was wonderful. Lizz helped me to select a nice dining room table and chairs. I have some additional purchases that I will make with Lizz.

Attentive, kind, and knowledgeable sales reps as soon as you walk in the door....did I mentioned that they are reasonably priced!!!

Our consultant Daquan was very helpful, made the process very easy and seamless, and never made us feel pressured into a sale. I would do business with this Ashley location again for any future furniture needs.

Doug helped me walk through all of the sofa options i had. He was very thorough and knowledgable ! I was able to find a great sofa today

Doug was very helpful! He made sure that I got the bedroom set that I really wanted. Ashley HomeStore provided several options that allowed me to make this decision.

Doug is the best! Great seller!

Doug and Tina have been wonderful to work with. I recently moved to Charlotte and planned on buying new LR furniture after I arrived. They spent time with me to find items that fit into my space, and then even considerably more time after I reassessed my space and needs and changed my order the next day! I will definitely be shopping with them exclusively as I continue to settle in!

Derek was very professional and helpful. We were able to take our time, without pressure and were very happy with the service and our purchase.

Doug, my sales rep and Tina the one who made sure everything was correct input was absolutely great. I went in one afternoon after picking my baby up from school and they made my purchase and afternoon great. I usually purchase from Ashley Store but this will be my new home store. Great people.

I had a great experience with Doug he was very helpful with the purchase of our new bed

My experience at Ashley's Outlet was excellent, thanks to the wonderful help from Shermora! Will definitely be back and highly recommend!

Thanks a lot for Doug Dryer He was such nice person

Excelente servicio! El asesor fue muy amable y tuvo mucha paciencia con nosotros!!! 100% recomendado!!

Great options and prices. Ask for Doug!

Daniel and the staff at Ashley Outlet were amazing. The furniture is all new, so no worries of the usual "Outlet" damaged products. Furniture prices were easily negotiatable to what I was hoping to pay. Daniel was very knowledgeable about the products in-store and was patient with me deciding on the items I was interested in purchasing. Overall, this was a great experience without any pressure to buy.

I've been looking for a kitchen table set at a great price. We visited the Independence Blvd location and the sales rep Doug Dreyer gave us a very good deal on the set we finally settled for. Delivery and set-up was prompt. The counter height set is very high quality wood, it comes with 6 chairs. The gray matches my decor and it has height leveling adjustable front legs on each chair which is a major plus! The chairs are cushioned seats made of durable firm fabric. I'm very satisfied with the service and selection. I'll return to this location in the future. Highly recommended 👍👍👍

Doug Dreyer was excellent! Very knowledgeable and helpful. Highly recommended.

We stopped by about a week ago and Shermora helped us. We knew we wanted the same sleigh bed we had purchased a few years ago. We also needed a mattress and she was very helpful with the info on the mattresses they had in stock. She price matched the bed with the price on their website. Shemora made the visit easy, quick and professional. We would definitely come back to see her for other pieces!

Excellent service and excellent attention. I love the quality of their furniture and the quality of customer service. Thanks Dough and Derek for you help I will be back for my living room furniture

Doug was amazing to work with, very personable, and extremely helpful! Had a great experience, and not only walked away for the perfect couch but made a donation to an organization that means a lot to me, St Jude.

Doug, Tina, Derek were very helpful with the purchase of my furniture. I would highly recommend this location for anyone looking to purchase furniture.

On a whim, I walked into Ashley's Outlet in search of a reasonably priced sofa that I needed within four days. As soon as I entered, I was warmly greeted by Shermora, who immediately asked how she could assist me. After explaining my needs, we walked through the store together. I narrowed it down to two couches but struggled to decide which one would best fit my living room. I was looking for the right combination of price, size, and comfort, but the color choices were throwing me off. I asked for a second opinion, and Tina joined us. She was fantastic! Together, we reviewed the few pictures I had of my home. Throughout the process, both Tina and Shermora were easy to talk to and made me feel right at home. They were patient, never rushing me or making me feel like a bother, even though I was indecisive. In the end, I decided on the Gaelon and opted for the Diamond Care Plus program. And they were able to deliver in three days! Overall, my experience at Ashley's Outlet was excellent, thanks to the wonderful help from Tina and Shermora!

Doug was such a pleasure. We found what we needed at a fair price. Will come back again!

Derrick was very nice and guided us to Daniel who helped us buy our new couch and we love it!! Thanks guys!!!

Doug was Quick and easy

This week, after searching for several weeks, I finally found possible furniture choices at the Ashley Outlet. I was still very confused about what would fit in my space and could not make a decision. The saleman, Doug, was so kind and patient with me. He even drew pictures of my space and helped me decide the best options. The lady at the front desk was most helpful with financial issues. A great place to shop. Excellent service!

This place is awesome!! I had been shopping for weeks for living room furniture and hadn’t found what I wanted until the Ashley Outlet. Qay was super, super helpful. I showed her a photo of a chair I liked and she found me the perfect matching couch and love seat. I had called several stores around Charlotte and they were all going to be a 3 week plus delivery but my sales associate Qay was able to get my furniture delivered in 4 days! Overall fantastic experience!

Doug was very wise and helpful! We came in and bought a dresser. 10/10 would recommend this location

My experience was great! The customer service was second to none. Tina greeted me at the door with a smile. Doug was very wise and super helpful. Derek was also helpful and brought a cold bottle of water. I will be back for sure.

Quality stuff! I'm excited about my new furniture

Doug and DaQuan were bothe SUPER helpful and friendly they answered all my questions with skill and knowledge of there product and it was an all around great experience! Thank you guys

Super excellent experience with Doug Dreyer at Ashley outlet❤️🤗loved it

Doug was super helpful and easy to work with.

Doug Dreyer was super

I came into the Matthews store today to look around as we are getting a new house in a few months. The associate that helped me was named Tina and she was absolutely amazing! She was very customer service oriented, I explained what I was doing and she showed me so many options. I was not sure where I was planning on buying furniture from but after my visit with Tina today I will definitely be back, I have no doubt Tina’s professionalism and positive attitude will help me with my future purchase. Tina is super, actually she is a super star and I look forward to my next visit.

Doug and Tina were Super! Loved spending time at the location

I can't wait for our new furniture! Daquan is a great salesman, he did a fantastic job working with us to meet our needs on new furniture, he was very patient with us. If you need new furniture, go to Ashley's. Ask for Daquan.We visited the store @ E Independence Blvd, Matthews N.C. Tina was a doll too. Thank you, Daquan and Tina for your help.

Daquan was great! Very attentive and professional!! Awesome experience!

I had an amazing experience with Shermora. She was kind, friendly, and very knowledgeable. Walked me through the purchasing process while being very patient. I purchased my new beautiful bedroom set and couldn’t have been more pleased with my experience.

Staff is super friendly and very helpful without hoovering! I hate going to look at a potential purchase and the sales associate won't leave you alone long enough to look and/or decide. Not the case here. You are greeted and left alone. The associate stays close enough so you don't have to hunt the store for them, but far enough away where you don't feel they are shopping with you! Will be back for future purchases because of this!

I had great service with Shermora very helpful.

The Matthew’s Ashley outlet is great. We have been able to find exactly what we need several times with friendly help. Today DaQuan gave us a friendly greeting and let us know where to find what we were looking for. When we thought all hope was lost because we could not find exactly what we wanted, Doug swooped in with the perfect item we could order from online. Thank you for your help everyone.

Wonderful experience! Doug was an excellent sales rep, very personable and friendly. They gave us a great deal for a beautiful couch. We are very happy with our experience!

Doug is the man, and wonderful to work with! Highly recommend.

Could not have asked for a better experience. Shamora helped us with our initial sale and got us a GREAT deal. They went above and beyond to make sure we were taken care of. Derek the GM also assisted and made sure we were well looked after. For anyone wondering if Ashley is worth it, you not only get quality products but the best customer service you will ever experience. This team is truly unmatched when it comes to customer care. Thank you again!

I recently had the pleasure of shopping at Ashley Furniture located at 9632 E Independence Blvd, Matthews, NC 28105, and I must say, the customer service was exceptional. Salesperson Shermora and her manager Tina went above and beyond to assist me with my new living room furniture purchase. From the moment I walked in, Shermora was professional, attentive, and incredibly knowledgeable about the products. She patiently answered all my questions and provided valuable insights that helped me make the best choice for my home. Her caring and helpful demeanor made the entire shopping experience enjoyable and stress-free. Tina, the manager, was equally impressive. She ensured that everything went smoothly and even followed up to make sure I was satisfied with my purchase. Her kindness and dedication to customer satisfaction were evident throughout the process. I highly recommend Shermora, Tina, and the entire team at Ashley Furniture in Matthews to anyone in need of quality furniture and outstanding service. They truly care about their customers and go the extra mile to ensure a positive experience. Thank you Shermora and Tina, for your exceptional service!

My husband and I purchased a couch from Doug Dreyer Saturday for my husband’s office and we had a great experience! Doug was wonderful! He went above and beyond to make sure we found exactly what we were looking for!

Hey Ashley Matthew's location is great! Everyone was very helpful and knowledgeable about product and price. We a couple of years back bought 2 bedroom suits and just went back for a gorgeous new couch! Doug was fantastic! Thanks Britt

Shermora was extremely helpful and patient with us as we found the perfect chairs for our home. Thank you so much for all the help.

We had the BEST experience buying our new sectional with Qay’s help! She was so patient with all our questions, gave us time to contemplate options, gave us amazing advice and was just plain wonderful to work with. And she was a hoot to boot 😊 never thought furniture shopping could be so fun and stress free, but she sure made the experience enjoyable for us!

Doug, Derek and Tina were faboulous with getting us through the process and they were fast and quick and communicate throughly through all the plan

I had a marvelous experience at the furniture store. Everyone was so helpful and I will be going back! Thank you Laqauisha for your assistance!

We had great help with Shermora and she was able to help us find the bedroom furniture we wanted!

Doug was phenomenal

Doug and Derek were amazing to work with. I will sure return to get the remaining furniture I need

Daquan was so patient and knowledgeable. He took his time with us and helped us make the best decision for our needs.

Shermora was fantastic! Extremely helpful and personable in aiding us in finding the perfect couch and chair for our home. She went as far as giving us her honest feedback on if the chair and sofa matched, which helped us make our final decision. We will be back to shop with this store!

Daquan was a great help.

Doug and Tina were fantastic today. Very patient.

Great experience and wonderful customer care. Daquan was very friendly, polite, helpful, and knowledgeable about the products. We left very satisfied

Great experience! Daquan immediately greeted us and was able to answer all of our questions. Excited about our couch purchase at a great price!

Doug was awesome!! As soon as I stepped foot in the store he was very helpful. He also took his time explaining everything to my friend and I. His customer service was amazing!!! His boss Derek was also a great help and he was able to get me a great price. Thank you both.

Was greeted as soon as we walked in the door! Doug was our sales person. He was awesome very informative ! Will definitely come back!

Quay was so helpful and fun. Great experience.

Qay help my wife and I out with our couch for our new home we are buying and was very detailed, funny, and helpful! Great experience!

Incredible experience! Doug and Derrick did a great job helping us find what we needed. And what was awesome is how easy check out was. We will be return customers for sure.

Doug was very kind and thorough. Go see him!

Had a nice shopping experience here with help from Doug. My wife and I were on the hunt for a nice sectional. We did some cross-shopping and ultimately decided to make our purchase at the Ashley outlet. We were looking for something big to fill some space in our new home and we weren't disappointed. Delivery and installation were a breeze, and we are now loving our new sofa!

10/10 recommend. Doug and Mitch were awesome!

Kayla dis a wonderful job. Great customer service and made the experience effortless. Thank you Kayla

Kayla was great to deal with! Very nice, respectful and easy to deal with!

Great service! Shamore and Doug were extremely helpful, patient and kind. Can’t wait for my table to be delivered this weekend.

Kayla was pretty good! And very knowledgeable! An absolute help to any customer!! Highly recommend ! (✿◠‿◠)

Kayla was great! Very easy to work with!

Kayla was a great sales person . Extremely nice and knowledgeable and easy to talk to

Mitch is the store manager at this location. Doug was very helpful and patient in making sure we got all the things we needed for our new home. Thanks for the great customer service!

Great service. Got exactly what I was looking for.

Kayla did great!

Kayla was a great help with helping us find the perfect bedframe & mattress for our 11-yr old. Bedframe has dual drawers, and cubbies, on both sides as well.

Doug was extremely helpful and found me the perfect couch for my apartment!

I worked with the manager and all I can say is that my experience was superb. I felt that what I was attempting to accomplish in my small amount of time was completed to the fullest and she was able to help me get more for my money!

We had an Amazing Experience at the Ashley Outlet Store on Saturday!👍🏽 We purchased 2 beautiful bedroom sets and 2 mattresses. Our Sales Rep, Daniel, and the Office Manager, Mitch, were very helpful throughout our process, and they were both very knowledgeable about the furniture! We definitely enjoyed a 5-Star Experience! To God Be The Glory!🙌🏽🙌🏽🙌🏽 Ricky & Pam

Kayla was a great sales associate! She took her time with helping with my purchase and was very helpful throughout the process of me looking at multiple items. As soon as I walked in, she started helping me and walked me through the entire process. Even helped me with the price points and getting me down to where I needed to be in price each time.

Doug made the experience very painless

Had a great experience with Doug’s support

Easy quick and friendly service! :)

Great, easy experience!

Doug was so great to help me with my exact needs!!!! Thanks so much! I’ll be back!

Kayla was super helpful. Been on the hunt for the right comforter and she helped me find the one I wanted! Much appreciated!

Nothing like being hussled by a salesman! Met Doug and he seemed like a stand up guy. Ordered our kids new furniture and come to find out, he didn’t order everything he said he did that was not in the store. Had stuff on our forms from him but they state they are quotes not orders. Scrambling to find matching furniture that he claimed to have put on the order but it was warranty that we didn’t ask for. Shows once again we can’t trust anyone. Really let down by this whole experience. Better off just ordering online vs dealing with this mess. And don’t tell me to call/text a number to try to get me to change this. The number doesn’t work.

🌟 Huge Shoutout to Kayla! 🌟 If you’re looking for an amazing sales associate, look no further than Kayla! She goes above and beyond to ensure you have the best experience possible. Her knowledge, patience, and friendly attitude make the entire process smooth and enjoyable. Kayla is truly dedicated to helping customers find exactly what they need. Highly recommend working with her—she’s the best in the business! Thank you, Kayla, for your exceptional service! 🙌

Kayla did great helping us out with finding a couch!

Kayla did a very good job, greeted me as soon as I walked in, very personable and through in explaining everything and not pushy. Very nice experience

Staff at Matthew's location is friendly, knowledgeable about their products, and eager to assist you with your buying needs. There customer service here is phenomenal.

Shermorah was so helpful! Not pushy at all and very knowledgeable!

Emanuel was a superb customer service rep. Very nice and professional.

Kayla is the best!!! She is knowledgeable and patient and helped me to get a good deal!

Shermora was so sweet and helpful with our purchase. I recommend if you are looking for furniture to stop by.

Kayla did great. She gave us a great deal!

Variety of goods to choose from, staff were very helpful and are very attentive.

Kayla did awesome. She was a great help.

Kayla was dynamic. Good business

So nice and helpful slay queen:3

Doug Dreyer was amazing and very helpful. Great experience!

Had a delightful experience with Shermora today! I didn’t see anything that I liked initially but then she suggested that I look at the screen in the store and sure enough I found the bed frame I loved! And she was so sweet and friendly

Doug is very helpful and nice to us!

From the minute we walked in to the minute we closed the transaction the whole service was outstanding. Doug was knowledgeable and pleasant ! We definitely we will come back! Thank you

Kayla did a Great Job!!!

Had a great experience working with Doug when we came to look for barstools for our new home! Left with 4 beautiful chairs.

Kayla was awesome. Great customer service rep.

I was driving by the Ashley Outlet on Independence Blvd and decided to stop and browse around. I was greeted by Doug, who was very attentative and provided excellent personable service! Providing QUALITY service is a lost art, but NOT with Doug! 😁 Thank you!

Mr. Doug was so helpful and gave me the best deal. I will definitely love to go back there and shop.

Kayla did a great job

Kayla was friendly and knowledgeable! Such a great process at Ashley

Doug went above and beyond and even worked after hours to try to get us what we needed. I appreciate it very much.

Everyone was very friendly! Doug helped us buy our couch and loveseat. He made this a super easy and low pressure process! Thanks Doug!

Kayla did great

Very nice place and very best seller Doug Dreyer! Thanks for everything

Doug Dreyer wonderful person. pleasant service.

Came in the store to browse and look at sleeper sofas and left with a sleeper sofa and a table. There are so many sleeper sofas available to select from. Doug was extremely helpful and was able to completely educate me on sleeper sofas and what to consider. Mitch and Kathy were also helpful and chimed in to give provide more information. I am so excited about my purchase. Thanks so much!

Makayla was very helpful! She was detailed, she knew the product, and was able to get me what I needed.

Thank you, Kayla! You made the purchase smooth! So excited for my new couch!

Doug is AWESOME

Had a very great experience with Doug just bought a beautiful bed set love the style an color Doug was very knowledgeable about the different styles thank you Doug definitely will be buying more things in the future

Doug and Mitch are amazing! They took their time making sure I was buying the perfect set. Highly recommend!

Kayla did great!

Bought a living room set from Doug. The service was great! I’m happy with my purchase!

Kayla did a fantastic job! She was very patient and answered all of our questions!

Great store, phenomenal customer service. Makayla W was awesome and super helpful. Knowledgeable in every way! Will come back for future pieces!

Sales manager Doug Dreyer helped us as soon as we came in and made the visit quick and easy. Will definitely add this location as a place to check for any furniture needs.

Doug Dreyer answered all my questions and got me in and out so quickly. He found me exactly what I was looking for was a pleasure to work with!

Doug was so informative and friendly! Would definitely recommend to anyone looking for a couch or furniture for a good price!

Edit: I texted the number below with no response. Not surprised. We purchased a couch from Matthews NC Store in November 2023. Almost immediately, we had the ottoman break and they fixed it in February. We were happy with that repair but we noticed that the chaise was also breaking down (the foam) so we asked the repairman to look at it. He said that it definitely needed to be repaired as well. This is where all of the issues began. He ordered the parts when he was at our house, but apparently the order didn't go through. This is ok, because I realize sometimes mistakes happen. My husband called when we didn't hear from Ashley and they reordered the part. When we didn't hear back from them, my husband started contacting them. They keep telling us that they don't have anyone to deliver the foam to our house. We told them we would pick it up and they told us that they will call the warehouse and get back to us but they never called. Starting in July, I took over the phone calls and have gotten no response. I can not get anyone (not a supervisor, manager or even a worker ) to call me back. I'm frustrated beyond belief. I have talked with Maggie, and Shay at the store and have not called back. Alexandra was supposed to call me back but never did. This was a big purchase for us and it has been broken almost the entire time we have owned it. I'm very close to filing a complaint with the credit card company to get my money back. Today, I spoke with Kali in customer service (not at the store) and she told me that after ALL of our phone calls, they did not actually order the foam until July 10th. How on earth could this even happen? I guess once the sale is made, customer service is not important anymore.

I recently worked with Doug Dreyer at Ashley Furniture on Independence Blvd . Doug was professional, attentive, and quick to respond to questions. He will work hard to get you the furniture you want for your home.Doug, Diane, and Cathy will help you with all your needs.

Kayla was very professional, went over and beyond to help make sure we were happy with our purchase. Excellent worker!

Doug was very nice and helped a lot!

Kayla did a great job with helping me find the furniture I wanted. Highly recommend coming to see her for all your needs.

Awesome place to buy furniture from. The process was easy, quick and simple. Doug Dreyer was a great help.

Mr Doug treated us well, very nice & care taking with helping our decision on a couch. Very respectful man and very patient with our decision making. Will return in the future with Mr Doug. Thank you sir

Doug was great helping with my needs. Have bought here several times now.

I like Ashley bedroom set I bought one yesterday with reasonable price with the help of Dough it is classic & beautiful

Kayla was amazing!!!

Kayla was awesome!!

Kayla was amazing today! Great experience!

Shermora was very helpful and pleasant. She waited until I found my room measurements to insure the sofa or sectional would fit. I look forward to working with her in the future.

Doug Dreyer was a great help today when we were perusing our new bed

It was wonderful experience , Doug Dreyer helped us through out the process

Kayla was awesome! ASK FOR HER for sure

Kayla did great

Kayla is GREATTTTTTT

Doug was so helpful with our new dresser. If you need anything go there and ask for Doug.

Easy to work with, Doug was very helpful.

Wonderful selection , didn’t purchase but I will be back to purchase! Makayla was super helpful and not pushy at all!

I had an awesome experience at this Ashley Outlet at Matthews, Kayla was super knowledgeable and answered all my questions and concerns. I really appreciate this patience and guidance she helped me with! Thank you for your help!!

Shermora was the absolute best!! She was patient, sweet, understanding and super helpful! If you’re ever in the area, ask for her!!

Shermora was very professional and knowledgeable and ofcourse very beautiful. If it was not for her taking the time and helping me save money and get exactly what I was looking for. I would have been very disappointed. Thank you Shermora, I will be back!

I recently had the privilege to work with Shermora on a large furniture purchase. She was wonderful to work with from the start. She took the time to explain everything , went over all the items, explained the options and took the time to match all the items individually and actually saved me money. She also communicates promptly and quickly if you have any questions. She made the entire process seamlessly. Thank you Shermora for taking your time to work with me patiently. I will definitely be doing business with you again.

We went on July 4th to buy a new bed for a house we just bought and Kayla did an awesome job helping us. She was attentive, communicative, respectful, and professional. We will definitely go back again to buy more furniture. We had a great experience and I’m sure you will too. Thank you Kayla!

Kayla was great. Super accommodating and found exactly what I was looking for.

Me and my mom had a great experience at Ashley Furniture Outlet in Matthews. Doug was super cool and awesome

I had a wonderful experience at Ashley Furniture Outlet! Doug was awesome! Very informative, friendly, fun, and had great customer service. The entire staff there were very friendly and welcoming! Please visit the Independence location!

Qay was great

We had a great experience today with the Ashley Outlet. We were greeted when we walked in and directed to the part of the store we needed. Kayla worked with us and was the perfect balance of being available to answer questions but giving us the space to shop without hovering. She answered all our questions and was patient with our back and forth on some of the decisions around purchasing. Definitely would recommend!

Doug and Dianne were the best ever, I walked through the door and went straight to it, of course shopping. Well, by the time I was done, they had everything prepared, and I was a happy ever after 😉

Very professional, very helpful, shermora

Makayla did great! Pleasant experience. Good options.

This was my first purchase with Ashely Furniture and Makayla made the purchase seamless! She was very helpful in searching for the perfect couch for my daughter.

Dug was so patient and understanding with us . We couldn’t make up our minds and were confused. Excellent people skills

Salesmen was excellent he met all our needs I will continue to use Ashley's again in the future

We had a great experience with Doug! He was friendly, helpful, and a pleasure to work with. We will definitely return when we need a new piece of furniture!

Loved our salesman Doug. He was patient, nice, and caring. Would definitely see him again to buy our next piece of furniture.

Doug was very helpful

Salesman was nice. Just watch out for add ons.

Todo son a la perfection ✅

Great customer service, found exactly what I was looking for and the item was matched with online pricing also.

Doug was great in helping us get the items we needed for our model home

This is our second trip to make a purchase from this store. Four years ago we bought a sofa, loveseat, coffee table and end table, which we still really love! This time we were in the market for two recliners. Our salesman, Doug, was amazing. He gave us space to try everything out (they had a great selection!) but was never very far if we had questions. In the end we chose two beautiful dark blue leather recliners which should be delivered, carried up our stairs, and set up in our loft. Super excited to get them!

Great service. Doug was very knowledgeable and courteous.

Doug was great!!! 10/10 experience!!

Had the best experience with Doug, kind patient, and knowledgeable !

Easy experience Sales associate very helpful and knowledgeable.

I recommend buying furniture here because the service with Doug Dreyer, he helped me with the purchase of a new bed. All of the furniture is really pretty I really recommend buying from here

Doug was Awesome! Very helpful. I would refer other customers to him. Thank you Doug!

Makayla was so helpful and knowledgable. She did not mind a bit when we switch our purchase when we were walking out of the door.

I went to Ashley Matthews Outlet to buy a dresser for my daughter. Doug was so helpful and provided great information about the dresser. This really helped me to be confident in my choice. No pressure selling. Thank you, Doug!

I purchased a living room set and a dining room set today at Ashley outlet in matthews and Daquan was so patient and helpful as I changed my mind 10 times. I highly recommend this store and Daquan.

Doug was very helpful in assisting us in placing our order and making sure everything was explained out to us. Highly recommend

I entered the store knowing exactly what wanted, a couch or loveseat. A very professional young man named, Daquan Bowser, greeted and welcomed me and asked probing questions regarding my visit. From that moment Mr Bowser valued my time by showing me pieces of furniture I wanted to see and explained all the details of each piece. I scheduled a return visit Mr Bowser and purchased a beautiful........white leather couch, just want I wanted! Thanks to Mr. Bowser for a wonderful experience at your store from beginning to end. So excited about my purchase! Looking forward to returning again soon.

Took my money never provided me the money back mentioned that it will be credit never credited my money, now saying you can’t use it and worst quality never waste your money buying furniture from Ashley. I texted the number given. I thought will get help instead of providing all the receipt I was told sorry can’t provide me my credit.

Sales manager Doug Dreyer really went to bat for us. He was able to work out a wonderful deal for us that didn't break the bank

Amazing people and great customer service

Doug Dreyer was great. Helped me find the piece I came in for and worked a good deal. Go check him out!

Bought a couch with my credit card. We went in and decided in 5 minutes. We then had to wait for 45 minutes while they tried to make their system work. Today I look at my bank and see that I was charged twice. I was nice on the phone but the store manager didn't even apologize but said to wait a few days. She seemed unconcerned that I might be charged credit card interest on that amount(my billing cycle ends tomorrow). I should be going to work but now I have to spend another 45 minutes on a call with my bank. They do not respect your time or money, go elsewhere.

We had a great experience here! Doug helped us and he was very kind and professional. He worked with what we were looking for and couldn’t have asked for better service. Highly recommend.

Great service and products. We enjoyed working with Doug!

Doug Dreyer is a very good guy and explain everything with a good caring. I recommend him for any one. Thank you!!!

Doug was awesome! He was able to find the perfect couch for me based of my specifications. He also is excellent at explaining all pertinent information.

Shopping here has been an awesome experience. I am really big on customer service and Shermora was such amazing help for my mom and I while shopping for furniture for my apartment. I recommend anyone to come here for their furniture shopping!!

Doug was Fantastic! Left with a smile and furniture!

Doug Dreyer was very helpful in selling us a couch quickly and with great discounts!

Doug was fantastic and helped us save money, while making sure we got the best value for our new couch!

Dougie Fresh in Da Man!!!! Went above and beyond even on discounted furniture.. didn't make me feel like I was being cheap!!! Nice young man!

Can’t wait to get my new kitchen table from Ashely Homestore Outlet in Matthews!! Doug was knowledgeable, kind and very considerate in helping me decide between a few different tables. His patience allowed me to have every bit of confidence in what I was buying.

Dianne and Doug were wonderful! They helped us find exactly what we were looking for with the best prices and great customer aftercare service! We highly recommend Ashley Outlet!

Doug Dreyer was so good 👍 👏 😍 to me. He do a great job 👏.

My wife and I went in not sure we would find what we wanted, nor planning to buy anything, but ended up with the perfect sectional sofa at an amazing price! Our sales person, Doug Dreyer, could not have been more kind and helpful, and was not intrusive or pushy. All who avoid furniture shopping because of the sales experience, go see Doug at the Ashley outlet and you will not regret it! I have bought from this store before and always had a positive experience, and the deals are unbeatable for such a solid product. We will be back! Thanks, Doug!

Daniel Mason (I think that’s his name) was extremely helpful!!! I only came to purchase a dresser but he was able to get me to replace my 10 year old mattress. He was not pushy like some salesmen can be which was greatly appreciated 10/10!

Doug and Cathy were great! Thank you!

Doug was very helpful and knowledgeable.

Came here looking for a new mattress and had a great experience. Doug welcomed us in and helped us find the perfect mattress. Doug’s the best. He was very patient and helpful. We love Doug

Doug is the man, helped my parents finally get a mattress and was patient and friendly!

Qay was amazing!!!

Awesome service and great deals

Doug was extremely helpful with our purchase and got me the best pillow I could possibly get

Doug the sales manager helped us from the minute we walked in the door, answered all our questions and got us set for 0% financing as well! First time in the store but won’t be the last!

Doug was very helpful and showed me all the recliners they had to offer

They made the process quick and easy.

Dianne and Daquan were super patient, kind, professional, and welcoming during our visit. We visited a few furniture stores before this one, but got really good deals and service here for our bedroom furniture sets.

Great customer service and friendly Thank you DaQuan and Dianne for the great customer service!

Hello we purchased a bed at your Ashley outlet and wanted to give very very favorable reviews to Shermora.. she was wonderful very polite and efficient

Very slow service, the staff was helpful but just doing a quote took so long which is usually very fast in other Ashley’s.

Daquan was extremely polite and to the point. Top class service

Very helpful and polite. We will be back for more.

My husband and I went into the Ashley Furniture Store Outlet to purchase a couch for my practice. I already knew what I wanted and Doug, the sales manager made the process quick and seamless! Don’t hesitate to pay this store a visit. I’ll be returning soon. Thank you Doug!

Doug Dreyer was my sales manager and he was so patient and not forceful with my purchasing decision.

Such a smooth shopping experience! Doug explained everything to us and helped us pick the perfect couch!

Doug was very informational and professional. Recommend to stop by.

Doug is the best, he gave us the best deals!!!!

HIGHLY RECOMMENDING DOUG!!! He was friendly and very knowledgeable and made our house shopping easy and painless!

On May 11, I asked a seller for a bed and a mattress for my 3-year-old daughter. It took a month to deliver my order and after the fact they sent me what I had not ordered in my purchase. It was a mistake on the part of the seller since I explained to him with photos what exactly I wanted. I am asking for a refund or help with my problem but no one is helping me. I have called and texted their customer service team but no one helped me. Terrible customer service.

I got all the I needed and it was no pressure at all. So thank you Shermora for being patient and understanding with me. Also thank Daniel and Doug for all your help. I really appreciate it

Doug Dreyer help us and he was amazing ! Thank you so much

The sales manager Doug Dreyer was extremely helpful. Enjoyed the experience and would shop there again. Thanks Doug.

Doug and Qay did a great job …….

Doug Dreyer was excellent with explaining all aspects of furniture and price warranties etc

"Absolutely wonderful service at Ashley! From start to finish, everyone was so kind and helpful. My salesperson Doug Dreyer went above and beyond to ensure I found the perfect pieces for my home. I'm beyond pleased and will definitely be returning!"

"Great experience at Ashley Outlet. The staff was incredibly kind, the sales manager Doug Dreyer got me approved hassle-free, he was so nice, friendly and helpful , and I'm thrilled with my purchase. Highly recommend! I will definitely be buying with them again"

Doug was very helpful and friendly, thanks alot to the whole staff.

I went to Ashley’s on E Independence Blvd and had a few items I was looking for. Doug Dreyer was my sales rep and he was amazing not only attentive to what we were looking for but also made it an enjoyable experience he was also very patient and polite. I would highly recommend you shop in this location and ask for Doug Dreyer he will definitely get you squared away.

Doug was friendly, helpful and showed us all possible options. Made the process easy and fast, highly recommend!

Doug was super helpful and made finding our couch an easy experience! 10/10 recommend.

Shamora was 5/5 stars in excellence! Super kind, great people skills and knowledgeable on sales and products.

Qay was very patient and helpful when I was selecting furniture for my apartment. Everything fit perfectly and was delivered when said. I am very happy with my decision to buy from Ashley Outlet everything is very high quality, and comfortable.

Doug was very helpful and friendly!

Qay was amazing! We love our choice and she made it so easy to move through the process. Great store and wonderful quality.

Doug was very helpful. Very friendly staff and pleasant place.

I worked with Daquan today 4/26/24. He got me approved and helped me get everything i needed. He had great energy as well, he wanted to make sure i walked out the store happy! If you coming to this Ashley Outlet, ask for Daquan by name!

I went into Ashley yesterday to purchase my very first couch. Being that I had never purchased a couch before, I had absolutely no idea what I was doing. Doug was extremely kind & helpful throughout the whole process. He did a great job at explaining exactly how everything would work & was able to have my couch set up for delivery this Saturday. I would highly recommend going to him for all of your furniture needs. I will definitely be a returning customer.

Shermora was phenomenal!! She was very helpful in my decision making. She even pulled up pictures on the laptop to show me how it would look in my home. She was very friendly, yet professional. Great customer service! Definitely recommend this location and staff.

We bought a mattress from Ashley furniture and Doug was very helpful and informative with helping us get what we needed and to let us know about all our options

Bought a mattress here and Doug Dreyer was really helpful!

Exceptional service provided by Doug Dreyer. He was extremely helpful and knowledgeable. The store was clean and well laid out. I would definitely recommend this Ashley store to family and friends...If you're in need of furniture and in the Charlotte area, check out this location and ask for Doug, you won't be disappointed!

(Translated by Google) Great, excellent service, agile and patient since I had to use the translator (Original) Genial, excelente atención, agil y paciente ya que tenia que utilizar el traductor

Doug did a great job helping my wife and I pick out a very nice and surprisingly affordable sectional couch. Felt welcome from the moment we spoke on the phone until after we had made our purchase. Never felt pressured at any point through the process. Absolutely outstanding experience. Thanks Doug and everyone at ashley furniture outlet.

Doug provided my husband and I with the best help and information and was very welcoming. Highly recommend coming to Ashley outlet!

(Translated by Google) Doug did a good job, found what I was looking for, and very professional. (Original) Doug el hiso buen trabajo encontró lo que buscaba, y muy profecional.

I had the pleasure of working with Laqauisha Franklin at the Matthews location. I explained what I was looking for and she had the perfect solution. Ask for Laqauisha when you visit this location, she is awesome!

Daquan was absolutely great and made the process extremely easy and seamless.

Great experience with Doug. Definitely will buy from here again

Doug was a wonderful help and enjoyable guy to work with...

Was a great experience...Doug was a wonderful help...

Doug was very helpful. Appreciated his low key, friendly sales approach.

I am very disappointed with the policies of Ashley Furniture. Please be very careful with any purchase made with them. I had very bad experience with them in my very first purchase in United States. I bought one bedroom set from Ashley and that delivered on time but at the time of delivery I wanted to return one item as it was not fitting in my bedroom. Delivery Team refused to take by asking they can't take that and i have to contact Ashley customer care for any return. Upon contacting Customer Care initially, they agreed to take my return request but later they refused my request, so please very careful while doing any purchase from Ashley Stores.

I was looking for a specific piece of furniture and Daniel was awesome. He pulled it up on the computer and it was ordered and set up for delivery within 20 minutes. It will be delivered in a few days. Easy to deal with Daniel and he was very efficient.

I was greeted by Doug Dreyer. He was very professional and courteous. He gave me a great expy. I will definitely recommend Ashley furniture to friends and family. All around great experience.

Doug is awesome! Detailed, friendly, extremely helpful.

Daniel Mason was very friendly it was a quick and easy process.

Ms. Shermora was excellent! We were pleasantly surprised she was so young, professional and knowledgeable. Her advocating on our behalf got us a great deal on our sofa. Our shopping experience at the outlet store was an awesome one!

Worked with Doug at the Ashley Furniture Outlet in Matthews, Doug was great and made the process of buying our new sectional easy and effortless!!

Doug was super friendly, knowledgeable, and helpful. Stopped here on a whim and so glad I did. Found exactly what we were looking for and so affordable. Great experience!

All was good ,very knowledgeable about the products shermora and Diana was very professional and gave good options 👌

Beautiful show room. Went in just to look and ended up finding a gorgeous table. Doug was very helpful and kind. Answered all of our questions and even tried to see what deals he could offer us. Would definitely come again.

Awesome experience of quality product range at store and sales person "Doug" is nice , knowledgeable guy.

5 Stars- Shout-out to Shermora, from the time we walked through the door we were greated with a smile and direction to exactly what we were looking for; she and the managers were patient and kind during the whole process, including financing. Highly recommend this location, go browse their large selection!

Doug was great and very knowledgeable about everything!

This store has great products! Make sure to see DOUG! He was a delight to work with! We will be back

Shermora was amazing! We came in looking for furniture for the new home and she helped us pick out some great deals. Everyone was amazing and helped but Shermora closed us out quickly and with a smile!

Doug was very nice and helpful, would recommend to anyone!

Super sweet ladies working. Qay helped me out picking the best sofa sleeper for my dad who just had heart surgery. Really kind people, great experience.

Great customer service 🙏 Qay and Doug thanks for the big help 😊

Joy, the friendly kindness, the price professional I would do it again

Had an awesome experience dealing with Doug dreyer. Made it simple and stress free. I would definitely recommend going to him when you visit Ashley’s

I had a good deal at the store and the salesperson Doug D. was very nice and patient.

Doug was fabulous, extremely helpful

Doug Dreyer was amazing!

Doug

Doug Dryer was so helpful. Outstanding! Lots of information that we didn't even know we needed!

Doug Dreyer was very informative and helpful!

I came to Ashley outlet in independence for the first time September 2022 to buy a sofa which is wonderful, today (March 2023) I went back to buy a mattress with Diane and Doug and they were wonderful with our service and a nice discount.. I'm still waiting for my pillow as a gift (joke) they are very attentive

Nice place to buy !! Amazing customer care

Good place for shopping

Awesome customer service!!! Doug was very very helpful !! 1000% recommend

Doug and the team including Diane and Cathy were so helpful this weekend when looking for a couch! He was patient and listened to what I was looking for and helped me try to find exactly that. Highly recommend and so excited for my new couches and coffee table. Will be going back for future furniture shopping!

Qay is great sale person excellent service

Doug was very personable and knowledgeable. He took the time to show me several items and he was very patient. Thanks a lot, Doug! Highly recommend!

Daniel mason was an excellent sales associate both times I came first time I got to bed second time I got a sectional he was alone with helping find what I need

This store was great with Customer Service. Found exactly what we wanted.

Everyone was great. Doug was the greatest. Jane Doe

Doug was excellent today!!

Great sales environment

Doug did a great job and is an excellent salesman.

I had a wonderful experience with Dianne & Doug

Very professional folks, coupled with a very easy order and purchase process. Also. The follow up communication regarding the delivery has been outstanding.

Shemora is one of the best salespeople here, very kind and sweet and wonderful personality!

Doug was so inviting the moment I walked in, he helped me find the perfect rug! I will definitely be back to shop!

Service, selection and over all experience was great! Once we made our decision, our options were explained to us, to make the process that much easier. Will definitely go back!

Doug was awesome to work with! His patience, knowledge and personable attitude made our experience an excellent one. 😊

Doug was very informative regarding all parts of the purchasing process. Will gladly purchase from him in the future

Mr. Doug Dreyer was great to work with and the furniture was top notch. Professional experience from beginning to end. No high pressure tactics or nonsense gimmicks. Highly recommend and will do business with him when I am in need of any future home furnishings.

Wonderful experience with Doug picking out furniture for our new home. Thank you so much.

I came in looking for a dining table. Was greeted right away by Hector. He was amazing. Super friendly and helpful. Gave me everything I needed to know and was a great checkout process.

I am utterly disappointed and dissatisfied with my experience at Ashley Furniture. Never again will I be fooled by their "nice" assistants at the store.they are very polite and accommodating to sell you the furniture but after you bought it you won’t get any help. We received a $300 coupon from Ashley, so we decided to visit the store and found a coffee table priced at $800. They offered it to us for $500, and we made the purchase, with the scheduled pickup set for mid-December 2023. However, when I called to inquire about the status of my order, they informed me that the table was not available in stock and would reach out when it was. Two months passed without any communication, so I called again to cancel my order, only to be told that the table was now available for pickup. After making a one-hour drive to pick it up, we discovered upon opening the box at home that it was not the table we ordered. It was a different color entirely. When I called on Monday to report the issue and request a refund and return, I was shocked to learn that Ashley has a strict no-return policy. I should have checked the item at the pickup location and called immediately the same day if there was an issue, or else they would not accept returns or replacements. After speaking with four representatives and finally reaching a supervisor, I received the same disappointing response. Now, I am stuck with a table I never intended to buy, after waiting almost three months. To add insult to injury, I discovered online that the original price of this table was around $500, not the inflated $800 they claimed. The $300 coupon we received was nothing but a scam.( no wonder there is a section C law suit against the company) I will never purchase from Ashley Furniture again. Their customer service is absent, and they show no regard for rectifying their mistakes. Don't be deceived like we were—avoid Ashley Furniture or, at the very least, ensure you are aware of their strict no-return policy before making a purchase.

The team at Ashley was great to work with. Shermora and Dough were on top of it!They worked to ensure we got the best deal on our furniture and helped us to later process payment over the phone before the Presidents’ Day sale ended. Our furniture is also being delivered in only 5 days from purchase! One of the fastest delivery times I have seen.

Shermora is the best sales person she is kind and helpful and always has a smile on her face if anyone goes to the store please request her she will not disappoint

Not one for reviews, but I have to let the world know about the incredible service/salesman/interior decorator...his name is Daniel... I had the pleasure of working w today at Ashley Home Outlet store in Matthews, NC. I needed several df items for my new townhome and Daniel/ Ashley had me covered. I was in the store for two hours and Daniel helped me every step of the way...including applying for a cc to purchase the furniture w. O interest from 24 months! Very impressed w the stores offerings and even more impressed w Daniel'scustomer service.

Shermora is the best salesperson‼️ She helped me with everything.

Shermora is an amazing sales associate!! She helped me out so much. 10/10!!

Staff here is amazing! Very pleased with my experience at this Ashley location.

Courteous salespeople,friendly and knowledgeable. Really enjoyed my experience shopping with them

Hector and Dianne were exceptional. Hector’s patience with my set of questions and demands is incomparable!!! I received all the answers, found perfect items with his help, all I needed and desired! He found best prices and solutions! Dianne supported every decision I made and helped to navigate through their sales/delivery system. I received great discounts and even free delivery!!! Wow I highly recommend this store and it’s sales experts!!! Can’t wait to receive my furniture items and will be returning soon for more great deals and beautiful pieces for my home!!! Love to the entire team!!!

Shermora Ruttland , very sweet, attentive, amazing customer service, five stars across the board!

Diane and Hector made it so easy. I walked in, filled out the paperwork, arranged for delivery and inside of 24 hours I will have my new awesome sectional with tons of throw pillows and a rug!!! 5-star experience!!!!

Hector was awesome! Great, quick and easy customer service.

Hector was awesome!!! 5 stars!!!!!

Love the staff! Very helpful without being on top of you all the time.

I recently had the pleasure of shopping for a bedroom set at the Ashley HomeStore Outlet on 9632 East Independence Blvd, and I must say, the experience was nothing short of fantastic. From the moment I stepped into the store, I was greeted with warmth and professionalism by the entire staff, making me feel welcome and valued. A special shoutout to Laquisha Franklin, a home furnishings consultant, who was instrumental in making my shopping experience memorable. Laquisha went above and beyond to ensure I found exactly what I was looking for, offering insightful advice and answering all my questions with patience and expertise. Her dedication to customer satisfaction is truly commendable. Thanks to Laquisha, I was able to purchase a beautiful bedroom set at an affordable price. The quality of the furniture is above average, promising durability and stylish. It’s clear that Ashley HomeStore Outlet is committed to providing their customers with high-quality products at affordable prices. For anyone in Charlotte or those new to the area, I highly recommend taking the drive to Ashley HomeStore Outlet. Whether you’re furnishing a new home or looking to upgrade your current setup. The combination of exceptional customer service, a friendly atmosphere, and unbeatable deals makes it the go-to destination for my current home furnishing needs. I had a great experience shopping at Ashley HomeStore Outlet, and I am confident that you will too. A big thank you to Laquisha again and the entire staff for making my shopping experience so enjoyable. I will provide an update to this review after receiving furniture and having it for a little while.

Daniel was awesome. Made it easy and helped with hard decisions.

Very good service ! Would recommend again again

Great Place to shop for furniture. Everyone is always eager to help!!

Great place

Cannot thank Doug enough for taking the time to make sure my wife and I got exactly what we were looking for!

Doug and Dianne were amazing!!

Doug was very outstanding and took alot of time with me

Doug is absolutely awesome! He goes above and beyond the call of duty! Dougie fresh is awesome! Such a pleasure to work with.

Doug was so awesome and polite! He was very welcoming and helpful! 10/10!

Doug was great to work with. Was quick to find what we need.

Look for Qay she was very friendly and helpful!

Awesome store! Manager very professional and helpful! Fabulous prices! Top notch! I would rate 10 stars ⭐️ ⭐️ ⭐️ if possible!

Best customer service in town

Mr.Doug Dreyer was the associate that assisted me. He could not have been more helpful. He was patient, kind, and gave my grandson and I extreamly good advice. He measured pieces of furniture I was not sure about. Helped me with floor rugs and accessories. We purchased a bedroom suit, living room set with a large floor rug, and bar stool for his island. He was so kind and we are so pleased with our purchases. Thank you for all your great directions. Collette and Matthew Mullis Better known at the store now as, Mima.......

The staff at Ashley outlet store in Mathews were courteous, professional and helpful in showing furniture. I am satisfied with the service. Furniture delivery scheduled within 3 days.

Doug and Cathy were awesome to work with!! Great service!

We had such a great experience! They have very helpful staff!

Ashley Outlet has a great selection of furniture at great prices.

I drive all the way from Albemarle to come to this location! The customer service from Qua was excellent, I would recommend her to any and everyone!

Shermora was the best salesperson !!! She was soo helpful , sweet, understanding , and patient ! Everytime I go to Ashley’s I gotta go to her ,she’s knows how to really light up your day and takes time out to really understand who you are as a person and what you want , I recommend Shermora always !

Qay was an absolute delight, she helped us find what we needed- this will be the first place I check out when looking for furniture. Would recommend to others!

Daniel Mason could not have been more helpful or professional. You had exactly what I came to get and Daniel made it happen. Would buy from him again anytime.

I had a great experience at Ashley Quay was very helpful and patient with me. I definitely will be shopping with you guys again

(Translated by Google) Qay and Derek made our purchase a good experience, we will be back soon for more, thanks guys! (Original) Qay y Derek hicieron de nuestra compra una buena experiencia, volveremos pronto por mas, gracias chicos!

(Translated by Google) I went with my whole family to buy a bed and from the moment we entered, Qay was attentive to us and giving us space to choose our selection, she and Derek were very kind to us and my children, I will definitely return, thank you! (Original) Fui con toda mi familia para la compra de una cama y desde que entramos Qay estuvo al pendiente de nosotros y dandonos espacio para elegir nuestra selecion, ella y Derek fueron muy amables con nosotros y mis hijos, definitivamente volvere, gracias!

I just bought a new TV Console! Doug Dreyer was such a great help. I will return to Doug again the next time I am looking for furniture.

Qay, was very helpful and knowledgable about furniture. She understood my unique point of view and solve some design problems I was having. I will always ask for Qay in the future because she made shopping for furniture easy. Thanks

Let me tell you Qua at the Ashley Outlet in Matthews, NC went above and beyond helping us. She is very knowledgeable and made our shopping experience enjoyable. I would definitely recommend anyone to go see her if they are in need of furniture.

I love shopping at Ashley. Everyone is so friendly and helpful

Great store and friendly staff!

The team at the Matthew's Ashley Outlet are outstanding! The manager Derek is so helpful!

If anyone is looking for top notch professionalism and customer first service Derek is your guy. Thank you to you and your team for always helping with our furniture and home decor needs!

I love this location the associates are top notch

very good service and everything of very good quality. thank you

After having a bad experience with vale city furniture, my wife and I went here. This Ashley outlet is fine, nothing special. As long as you know that this place operates with the model of pushy sales and inflated prices, then youre already ahead of most. Ask to be left alone, if you find something you like, find it online for a much lower cost and they will price match. Don't pay what they charge upfront.

Doug and Derrick were awesome! Still deciding, but will strongly consider the recliners for great 👍🏾 prices!

Doug and the store manager did a great job. Will buy again

Had a very good buying experience. Doug and the store manager was very helpful and informative.

Had a great experience at Ashley furniture outlet in Matthew N.C. shop for furniture was met by a friendly sales associate who was helpful and very professional I will be back in the near future thank you for your help .

Awesome store had a great experience and children friendly.

If I had a way to not give a star I would not give any.. I ordered a couch and the couch arrived at my home. After sitting on the couch I realize it is extremely hard. I call to see if I could do an exchange. I was told I couldn’t. I even let them know I would pay extra to get something done I was still told no.. they said I had to keep what u had mind you u called them an hour after it was brought to my home with this complaint.. will not be shopping there anymore

We bought a couch and loveseat. Repeat customers. Great price, great quality furniture. Wonderful sales staff. Laqauisha "Qay" is the best!!!

William was the best!!

Great finds here!! There is some great deals, Dough and Derek are awesome!

Quay and Derek offered professional service. I’ll be back for more furniture.

Great selection and pricing. We were able to get everything to set our son up in his new apartment. Excellent service from Qay and Derek!!! Will definitely return

Terrible experience at the Independence location! Would not recommend at all!

Bought a coffee table. It arrived warped. We called, they sent someone to repair it. The repair piece was also warped so the technician said there is no point in replacing. We called returns and they said they don’t do returns and some products aren’t perfect. Store we bought it at says they can’t do anything. Just to update. Went back to store. Manager said she’d submit an expedited ticket for the issue and she would personal call us back either that day or the next business day. We never heard back. Someone responded to my review (see below) and said they were very concerned about our situation. They said to text a number for follow up. I texted. No response so far… Additional update, now several weeks in to this experience, still no response from either the manager we spoke with, or from texting to the number that Ashley responded with below. [Adding a correction, I apologize I did hear back from the store manager, it was in my voicemail. She said that they still couldn't return the coffee table but had to try again to repair it, so I guess in another month or two they will come out and try another replacement top. Well see, stay tuned....] Please beware if intending to purchase from Ashley. We did receive a couple of good items and all went well with those, but with two of the pieces that we bought the experience has been terrible.

Doug Dreyer and Derek Davis were attentive, understanding and flexible in helping us find our new couch and dinner table we can be proud of! Outstanding folks!

Doug was awesome! We came in to purchase some pillows & he also gave us a demonstration of a Temper Pedic mattress which we will definitely back for.

I was very pleasantly surprised with the entire experience from the time I walked in the door! Doug went out of his way to help me think through my decision. Though I didn’t purchase on that day, I came back the next day to find that Adajah, another sales representative was kind and even remembered me! Each interaction was pleasant and professional. Absolutely no sales pressure at all!! I worked with Derek, the General Manager to make a decision on my final purchase, and again I felt no awkward moments or pressure. I recommend this team and this location! Happy shopping!!

Very nice work

Sales person was great but the customer service for products that you have issues with is the worst they do not stand by their product. What I paid for a memory phone mattress less than one year they want to insult me by returning me $92 to take the mattress back after I spend a couple hundred. Mind you I have a representative come to the house they told me that mattress was no good I call back well according to their warranty it's not their problem less than 6 months old it's warped mattress got very soft on the edges and it has lumps throughout now My new I bought it because I have a bad back I had post surgery several years ago so I needed a firm mattress and it's nothing but firm. And it was their brand of mattress made by Ashley which is a piece of junk never again! And like I said I pick the mattress because it had good rating according to them and it's supposed to be firm I figured hey Ashley the big company but I was wrong that a bunch of liars. Beware of no honor from them especially when it comes to warranties they just don't care for you they just want your money.

Adajah was great at finding a couch to suite our needs, she also went above and beyond by coming in on her day off to facilitate our purchase. We will definitely be back in the future!

Excellent experience.

Was attended by Shermora, and it all worked out very well! Good prices and great service!

Doug did a great job and was very great with helping me out!!!??

Sherborn and William were great, extremely friendly and helpful, would highly recommend doing business with them. They made our shopping experience very nice.

Doug was a pleasure to work with. He is very knowledgeable in their products and quite helpful. I will continue to trust Doug with all my furniture needs.

Doug and Derek always provide excellent customer service! They are the best team and an asset to the Ashely Outlet store in Matthews, NC. Frances

Doug was my sales person, professional and helpful

I love this place. I've purchased here multiple times. the quality of furniture is great, Adajah and Derrick were amazing - got us a great deal and a quick delivery. I would (and do) highly recommend them!

Great experience, seamless and so great that delivery is included with diamond care! Will be returning. Doug is great!

My husband and I purchased dining chairs, a desk, and an office chair. Doug was very helpful throughout the whole process. Great prices too.

Great experience. William was very knowledgeable and friendly.

Doug Dreyer is an awesome salesperson! He goes beyond customer service and even on his day off, he helped me tremendously. Derek is also a wonderful manager. Thank you Doug and Derek all that you do!

Our sales person was Doug at Matthews, NC Ashley Outlet, and he was very knowlegeable and knew what to show us for our interest. He explained everything, even the extended warranty, very clearly and set up our delivery date and even offered to try to get an earlier one. Was a no stress experience!

Shermora is the best saleswoman EVERRRR !!! Go to her she’s amazing and beautiful!!!

Qay was such a huge help & really friendly. Made sure I everything was how I wanted it.

Hi, I would like to share my experience with this store. Specially, I went to the store to buy furniture. and I am at this lady name, Dorothy I think she’s the manager there and I asked her for financing with Zero interest so She had me with great American finance and the deal was one year zero interest so while I was making the payments they always had charged me interest and they called them so many times talking to them about interest and they keep saying no this is gonna go away. This is just on the statement. And lastly, I called them and asked them to pay the whole thing, and they want to charge me the whole thing with interest That I had one late payment and that they have to charge me interest which doesn’t make any sense so they would lie to you about the interest rate. Do you have to be careful And make sure you read everything in the contract because this lady or I think other workers will help Companies to get you Just wanted to help that way you don’t get the same mistake I made Even the furniture quality Wasn’t as they usually advertise for

Doug was super helpful and helped us get the best deal possible. He was very personable and made me feel more comfortable making the best decision that best suited my life style. I look forward to my couch being delivered and having a comfortable place to relax. Definitely reach out to Doug for all your furniture needs

Doug! What a guy! Helped my cousins get a couch today and rolled with our chill and hilarious antics. Made a boring time into a good time for sure!

I bought a piece of furniture from Doug and he give me a good discount the furniture is so great .

Adajah was very professional and helpful!!! Thank you everything

I want to specially thank my salesperson Nina. I saw what I wanted online and called the store and spoke with Nina. When I got to the store I meet her in person and she was all that. Very knowledgeable and was concise and informative. I will be going back to shop for more furniture and I am going to Nina. I will tell everyone that needs furniture don't buy anything until you go to Ashley and see Nina. Tell her Gary sent you.

Good prices and good selection.

Doug was amazing, him and Derrick made my first couch purchase so easy! Doug so very helpful and was able to answer all my questions.

Doug Dreyer was great and very informative! This store has a lot of options. Prices are a little wonky but Doug was a big help!

Adajah, was very helpful, attentive, and gave all information that my wife and I didn’t know. We will definitely return to deal with her and this store in the future.

Doug was fantastic, easy phone call to an in person appt, he was very knowledgeable and friendly !

Good value and easy to do business with!

The men that delivered our sofa were polite &on time.Two qualities that are very well missed these days From the purchase to delivery I give them 5 stars.

The service was amazing. We were very happy with both the service and the price

Adajah was truly remarkable. She delivered top-notch customer service and possessed an extensive knowledge of the product. The way she presented the product to customers was exceptional. I will without a doubt endorse her service to all my friends and family whenever they visit Ashley Home Furniture store. It was an absolute pleasure to have her as our sales representative. Adajah truly went above and beyond, providing excellent customer service and demonstrating an impressive level of product knowledge.

Will was a GEM! Highly recommend that you speak with him. He helped me narrow down mattress options, couch options and is very relatable. 10 outta 10!

We went in to look for New Items for our new apartment. Shermora help out us out so much and answered all or any questions we may have had. Definitely coming back. Pls ask for Shermora when coming in.

It’s was a great experience. They showed me different options on the sofas and tables. Thank you to Shemora.

My experience was great! Adajah was amazing help! She was super nice & patient. She helped me pick out an amazing couch.

Doug was a tremendous help in selecting my bedroom furniture and dining table. I would recommend him and this Ashley Outlet to everyone!

Shermora

Adajah was very helpful, with fixing my issues with the bank and other store. Also her customer service and knowledge was great. #NewPurpleMatteessOwner #MatthewsNC

Doug is awesome and patient! Great guy to work with!

Adajah was super helpful and customer service was top tier! 10/10 would recommend. 😁

Great experience and Specially worked with Doug and he is very helpful for shorting out everything what we needed.

Doug and his whole team were very helpful even after our purchase. The store was clean and inviting, employees friendly, and we had no issues. Thank you again!!!

Doug was super helpful with our furniture purchase!

Daniel was the best! He knew exactly where to direct me to find what I was looking for and helped me get my order as quickly as possible. Since I’m furnishing a new apartment, getting the furniture quickly was a critical reason why I ordered here instead of elsewhere. Thanks again, Daniel!

William helped us with our furniture. He was great!

Doug

Adajah helped my husband and I with a purchase. She was not pushy, made sure all our questions were answered and also walked us through our purchase carefully to make sure everything was correct. Edited to add after delivery: installers for furniture left my front door wide open after being told we had pets in the house. Two of my cats got outside without us knowing bc the installers left the door open when they left the house after finishing the install. (I was on a work meeting and could not oversee)

Eric was awesome to work with

Doug and Kathy did a great job

Bought a beautiful sofa with the help of Doug. He was awesome! Highly recommend.

My husband and I came in for a sofa.We were not sure what we wanted.Nina Tasselli helped us so much!! She educated us without being pushy. We left... and came back to buy our sofa .We made sure she was here first.We would have waited if we had to...but she was there .We bought...and are very happy with her customer service. Trust is a big deal Thank you, Mr. &Mrs. Ozuna

Great customer service from William and Steve the store manager. Great quality of reliable products. Helped walk me through the whole process and was patient while I figured out a configuration of sectional couch that worked for my house. Thank you so much for your help!

Doug & Nina were exceptionally helpful and knowledgeable about the stores products, as well as understanding our needs. It was a pleasure to work with them.

great people!! very professional - knowledgeable - we had lots of questions 😀 Doug and Nina were great!! will defiantly be back to Ashley

Doug Dryer was great!

The salesman Doug was very helpful and knowledgeable. Good 👦guy!

The staff at the Matthews Ashley are extremely helpful. Doug offered suggestion and made sure that me and my families needs were met during every step of the process.

Excellent experience buying a new dining room table at this location. Doug Dreyer was amazing and professional. He was able to help find the item we wanted. Thorough and direct. Gotta love it. Thank you Doug!

Dough was very helpful. He was able to get us the dining room table we were looking for at a great price. I will shop with him again.

(Translated by Google) Excellent service, super job Doug Dreyer!!! 👌🏻 (Original) Excelente servicio, súper trabajo Doug Dreyer!!! 👌🏻

Doug Dreyer hey!! Thank you soon I talked to you I like you so much! Super guy great services and manager was awesome too

Shermora did a great job helping us find what we needed. Very happy with the service at this location!

Shermota is a salesman at the Ashley Store Independence store in Charlotte. Her follow up is pristine. She was very knowledgeable of the furniture product and she gave me coordinating ideas. Ask for Shemora!!!

I absolutely loved William!! He was great and personable! I was extremely indecisive and he was very patient as I played Goldie-locks trying out every couch for comfort. He stayed with me and talked with me and allowed me the time and space to make my decision! Thanks William!

(Translated by Google) Excellent service Dova Dreyor (Original) Exselente servicio Dova Dreyor

Worked with Doug and he was a tremendous help.

Friendly customer service, but I don't understand why items in the store are more expensive than on their own website. I would recommend that if you like an item in the store, look for it on their website. Its probably cheaper.

Went with Doug Drayer, he is very good at explaining things and friendly.

Very satisfied. I spoke with Shermora and she was extremely helpful and patient.

I recommend Ashley furniture. Doug was very helpful along with the staff and helping us.

Great shopping experience. They can guide you through the store or let you browse. No heavy-handed sales pressuring. Eric was great

Saw some Ashley furniture on a competitive on-line orders only website. Went to Ashley on Independence just to evaluate quality before ordering. Greeted at door by Doug who asked the right questions, met the lower on-line prices and helped me find a sectional. Bottom line…went in to only look but left with $4000 worth of furniture being delivered next week. Thanks Doug for the suggestions and Steve for making pricing adjustments. It was a great shopping experience.

Qay took great care of me . I actually walked out with what I wanted .

Beautiful furniture store, excellent quality and excellent customer service. shermona was very helpful and she walked us through the store tour.

Qua was great!

Easy shopping experience! Black Friday deals made purchasing easy and our sales associate was knowledgeable and friendly!

Quay was great help today. Definitely got us to purchase.

Laqauisha was amazing took less than 30 minutes and got a whole new bedroom set! Will be back soon to get a mattress. Definitely recommend Laqauisha!!

They have a great sale on mattresses and it's going to last through good friday. I got a really good price on a Queen and saved some money, with a ten year warranty.

Enjoyed meeting William , He was very informative, nice and helpful! He sold me!

Great experience, Sales Rep Quay was the best, very personable and straightforward, in addition to her very supportive manager Steve, who helped move the process forward with ease.

Qay was awesome! As soon as we walked in she greeted us with a smile! She was so personable, knowledgeable, and kind. She helped us find our furniture for our home theater. Thank you Qay!!!

We had a fabulous experience at Ashley Furniture! Qay was amazing and helped me pick our the perfect sofa! I highly recommend Ashley Furniture in Matthews! Ask for Qay! 😍

The staff was fantastic. Great selection of furniture. Ask for Eric. He was a great salesman, and they have great lenders who are willing to help finance the furniture that you are looking for!!!!!!

Willam and staff were amazing Willam helped me with everything needed and while helping me the staff jumped in and helped find a chair I really wanted !!! Super happy with my visit today and I will be returning soon !!!

Susan was very pleasant

William is the best in customer service. He make sure he took good care of us. We got what we need for a great price and the process smooth and quick. If you visit this store make sure you look for William. I will definitely come back.

(Translated by Google) Good store! Large selection of furniture. The prices are not very high, but not low either. I saw several models on sale. The staff is polite and responsive. (Original) Хороший магазин! Большой выбор мебели. Цены не очень высокие, но и не низкие. Видел несколько моделей по распродаже. Персонал вежливый и отзывчивый.

Wow, what an outstanding experience with Ashley homestore outlet in Matthews!!!!!! From start to finish it went amazing!!! They blow all other furniture stores I've dealt with out of the water with their thoroughness. Everything went so smoothly. The beginning: husband & I stopped in on our lunch break after looking online because we were wanting to replace a much older loveseat that had seen better days. Eric was great & very helpful. Not pushy or pressuring at all & allowed us to have a relaxed, comfortable shopping experience, which I loved. He was welcoming as we walked in the door & there to help with any information as needed. He got us all fixed up quickly & easily with the buying process. The in between: it was going to be about 2 weeks until our loveseat was to be delivered. The communication was great. During that time, I received both text messages & emails that informed me about the shipment tracking/delivery/product/ location/date/time & even information about the delivery guy complete with his picture as well. The end: our delivery guy's name was Ariel & he had an assistant with him to help. I'm not sure what his assistant's name was ( I'm guessing Hercules because he was very strong lol... managing the loveseat with no problem at all as he walked up our steep driveway with it. I was like wow, look at this guy lol). Ariel was friendly, professional, & orchestrated the delivery well. They delivered our loveseat, got it into our room, & completed the install all with lightning speed, efficiency, and care. Overall, I would highly recommend this company to anyone & I would definitely go here first should we need any other furniture in the future. Huge thank yous to Eric, Ariel, & his assistant (Hercules lol), you guys are the absolute best!!!!!

Eric was very helpful and extremely sweet!

Great service

Nina Tasselli's customer service is immaculate. I got all I needed

Outstanding customer service by Eric Ricono!! The selection at the store is great, but what was even better is his customer service. We recommend him to everyone looking for furniture!

William was awesome!

I brought a 12in mattress and they bring a 10in I tell them on Monday they say on Wed we'll send the right mattress then call on Thursday and say they will bring the right mattress on Monday all the while I'm getting the worst sleep ever you would think they would fix this immediately not very happy at all bet the owner won't comment on this

William was very knowledgeable and helpful with everything!

Thank you to Eric, who made our purchase simple and easy! He was very knowledgeable of products and walked us through the financing options. 10/10!

Eric was amazing!!! Thanks for being patient with me!

Bought a mattress set from Nina and it was a very pleasant experience. She was very helpful and knowledgeable.

Qay was so helpful in helping me pick out my new sectional and taking me through options! Can’t recommend enough.

I can not say enough nice things about our experience. We had purchased a whole household of furniture over the phone from another state. We received top notch customer service from the first phone call, settling up our purchase over the phone, to delivery day. The truck arrived at the time it was scheduled and the driver and his workers handled all the furniture with care. They assembled all the furniture like it was their own. It was an excellent experience from start to finish. I would highly recommend!!

Qua is great love her customer service

I had the best sleep of my life because I had a great salesperson (QAY) she educated me on every mattress. Took her time I didn't feel pressure Ask for QAY she is GREAT

William and team were super friendly and helpful. Transaction was fast.

Came in to buy a bed frame. Bought a bed frame AND a new couch thanks to Eric! He was awesome and very helpful and knowledgeable. Answered every question i asked. Not pushy and never pressured to buy anything. Would highly recommend him and this location

Nina and William were extremely knowledgeable and helped me find the exact sectional I wanted. They were polite and gave us all our options allowing us to make an informed decision. I would recommend shopping at this location!

Exceptional shopping experience. Store is very clean and organized, and Nina was great! Prices are fair and the environment was very relaxing.

Derek was absolutely amazing! Helped my wife and I make the best choice of furniture for our little family! Thanks so much!

Good selection of furniture. Went for the sofa, left with a sofa and kitchen dining set. Good sales team, not too high pressure, knowledgeable, and very helpful. The pricing was very reasonable. Quick checkout process as well. Delivery for a fee to our location.

I had a great experience at this Ashley outlet. Susan helped me find exactly what I was looking for and find the best deals.

I have been shopping here for a little over 3 years. Nice selection of furniture and customer service was great! We were greeted by a nice lady by the name of Susan, she was kind answered all of our questions. Definitely will be back!

Derek was great! Super knowledgeable & made the process fun, we had some good laughs! Ask for him when you’re in the store!

William was so helpful in our furniture search. Very knowledgeable and friendly as well!

Very good customer service, Nina was very deligent verifying the prices online and mathing it. Thank you!

We bought a sectional from Nina Tasselli, she was professional, knowledgeable, and worked with us on the price. I highly recommend shopping at Ashley Outlet.

Bought a couch. Quick and easy transaction. William was very helpful and personable.

Didn't stay long... They didn't have what I was looking for. I miss being able to shop brick & mortar stores. I miss being able to see & feel what I'm buying. Online shopping is not for everything nor everyone. I must say that the lady who offered to help me was professional & had a lovely personality.

Daniel was excellent!!! He was able to suggest nice pieces to help us finish our guest suite. His knowledge of furniture helped us make a quick decision and we are pleased with our purchase. He provided an amazing customer experience. We will definitely recommend.

Fantastic Experience...Period.

Derek was an amazing salesman at Ashley furniture outlet. We would recommend the store to our friends and family. Thank you.

Nina was the most amazing sales woman ever. She did not make me feel pressured, let me browse without her standing by me, and made me feel very comfortable. I will definitely be back whenever I need furniture again to shop with her.

Not having shopped at a furniture store in many years prior to Ashley's, it was a very stress free experience. Susan was the best! She was laid back, kind and thorough. KUDOS!

Came into your outlet store not expecting to find a great deal on mattress’s. Not only did I find a purple mattress but the sales lady Kym who I recognized from your Pineville location was phenomenal. She is one of a kind you guy’s are so fortunate to have someone like her working for your company. She represent you guys very well.. Please keep moving her up the chain , she truly deserves it 👍🏽

Laqauisha is the best! She was knowledgeable, personable and made our experience one to remember! We didn’t even come in with our minds set on buying, but after she helped us customize our new couch we were sold!

Laqauisha was absolutely amazing! From the moment we walked in, she was on it! She even helped us customize exactly what we wanted! This is the best experience we’ve ever had buying furniture!

Susan was awesome! She was very patient and not pushy at all. She tried to do whatever she could to make sure I was getting the best deal.

Nina T. assisted me with purchasing a new dresser and night stands. She was pleasant and easy to talk to. She wasn’t a pushy sales person. She offering me the financing program that meant my needs. I will be back to make another purchase!!

NINA TASSELLI met us twice, first to browse, second time to purchase. She was very kind, helpful, and professional. She knew her products well. I also did my homework and found that online offers free delivery and she worked to match that. We will definitely be a return customer.

Thanks Derek for your time, and patience with mattress selection and purchase

Thank you, Susan for the time and patience with choosing the mattress. It takes a lot to consider when choosing a mattress, and you helped us a lot.

Came and bought a mattress from Susan! Very good experience, will be coming back again!

Daniel did an amazing job we love our new sofa

Shoutout to Daniel for helping me pick out my new Tempur-Pedic mattress! He was really patient, listened to what I needed, and wasn't pushy at all. I'm now sleeping like a baby on my new mattress. Shopping for a mattress has never been this easy. Thanks, Daniel, you're the best!

Nina was amazing!!! She went above and beyond to help me find what I needed. Highly recommend