Ashley Outlet | Matthews, NC 28105

William is the best in customer service. He make sure he took good care of us. We got what we need for a great price and the process smooth and quick. If you visit this store make sure you look for William. I will definitely come back.

(Translated by Google) Good store! Large selection of furniture. The prices are not very high, but not low either. I saw several models on sale. The staff is polite and responsive. (Original) Хороший магазин! Большой выбор мебели. Цены не очень высокие, но и не низкие. Видел несколько моделей по распродаже. Персонал вежливый и отзывчивый.

Wow, what an outstanding experience with Ashley homestore outlet in Matthews!!!!!! From start to finish it went amazing!!! They blow all other furniture stores I've dealt with out of the water with their thoroughness. Everything went so smoothly. The beginning: husband & I stopped in on our lunch break after looking online because we were wanting to replace a much older loveseat that had seen better days. Eric was great & very helpful. Not pushy or pressuring at all & allowed us to have a relaxed, comfortable shopping experience, which I loved. He was welcoming as we walked in the door & there to help with any information as needed. He got us all fixed up quickly & easily with the buying process. The in between: it was going to be about 2 weeks until our loveseat was to be delivered. The communication was great. During that time, I received both text messages & emails that informed me about the shipment tracking/delivery/product/ location/date/time & even information about the delivery guy complete with his picture as well. The end: our delivery guy's name was Ariel & he had an assistant with him to help. I'm not sure what his assistant's name was ( I'm guessing Hercules because he was very strong lol... managing the loveseat with no problem at all as he walked up our steep driveway with it. I was like wow, look at this guy lol). Ariel was friendly, professional, & orchestrated the delivery well. They delivered our loveseat, got it into our room, & completed the install all with lightning speed, efficiency, and care. Overall, I would highly recommend this company to anyone & I would definitely go here first should we need any other furniture in the future. Huge thank yous to Eric, Ariel, & his assistant (Hercules lol), you guys are the absolute best!!!!!

Eric was very helpful and extremely sweet!

Nina Tasselli's customer service is immaculate. I got all I needed

Outstanding customer service by Eric Ricono!! The selection at the store is great, but what was even better is his customer service. We recommend him to everyone looking for furniture!

William was awesome!

I brought a 12in mattress and they bring a 10in I tell them on Monday they say on Wed we'll send the right mattress then call on Thursday and say they will bring the right mattress on Monday all the while I'm getting the worst sleep ever you would think they would fix this immediately not very happy at all bet the owner won't comment on this