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Ashley Outlet Matthews, NC
Ashley Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
Ashley Outlet of Matthews, NC is an extension of the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
At Ashley Outlet of Matthews, NC, we create a simple shopping experience by bringing you the stylish products you want at a value you can trust. We are committed to offering you comfort at every moment, which means more than just comfortable furniture. It’s comfort with our team, trust in our simplified process, and the belief in our goal to provide you quality furniture at the lowest prices. No matter which Ashley Outlet location you visit, you'll find comfortable, durable products that won't break the bank and a quick and easy experience from shopping to delivery. Your home is more than just a house, it is your sanctuary. It’s where you enjoy spending most of your time because it is simple, functional and most importantly, comfortable. At Ashley Outlet, we celebrate being home with you. Our locally owned and operated Ashley Outlets are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Outlet showroom today!
Customer Service
In-store offers
What our customers say
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Daquan was the best! We found everything we were looking for!
doug
Great experience buying the bedroom set from Doug will come back again. I went in he showed me exactly what I told him I was looking for and he had me in and out in no time. Great experience.
Doug was great to work with! We had a great experience.
Doug was very helpful and got my order processed quickly!
My service was excellent
Barbara Bell was an amazing rep! She took her time and made sure she was getting us the best deal possible for the furniture we got. The store selections here were beautiful as well (maybe even better!), which was a difference from the main Ashley store. We left this store happy and will definitely be coming back.
Barbara thank your for the good service I really appreciate
I purchased a Queen Bed and Queen Foundation. Shermora answered all of my questions. She offered suggestions that helped me on my final decision. It was so pleasant to experience such excellent customer service. I look forward to doing business with her.
I just bought mattress from Ashley..from doug
Did a great job
Doug was a really nice guy and good salesman
Qay was a tremendous help and made our shopping experience delightful.
Doug was so helpful and didn’t hesitate to help me with pricing no matter how many times I changed my mind! Very happy with my purchase!
Qay she gave me good service,and she is very poilite.
Doug was really nice and helped us get a bedroom set picked out for our son.
Dan was very helpful
Very impressed with the selections and the customer service. Doug was excellent and helped us figure out exactly what we needed. Will definitely be back!
Doug was super approachable and knowledgeable. A great experience, will be back.
Shermora is awesome and helpful.
We worked with Doug. He gave us more information about the furniture. I appreciate his explanations.
I had a very positive experience at the Ashley Furniture Outlet. Shemora went above and beyond to help me, and I left there with 6 pcs! She was very attentive, helpful, and knowledgeable.
Very helpful great experience love the personality would definitely come back for future purchases
Barbara is the best! She is extremely knowledgeable and is a lot of fun to work with. -trouble
We would like to thank Barbara at Matthews store for her hospitality and transparency!
Barbara was amazing! She was personable, patient with us and worked to find the right fit for our needs. We definitely recommend her. Thanks, Barbara!
Quay
Barbara stayed late, came in early and walked us through a complex decision matrix with patience and grace! We walked out with a bedroom set they love! I’ll definitely be back when I need more furniture Shout out to Doug for strong support
Shermora was beyond helpful! She was a pleasure to work with. I will be back!
I walked in and was immediately greeted by Doug and I was in and out in less than 15 minutes with exactly what I needed and asked for. See Doug for your home furniture needs, he was great!
Doug was very personal, professional and an overall pleasure to work with. Very happy with our purchase.
Liz was awesome! And we can't wait for our new sofa to be delivered! And thanks to Daquan for helping us choose the best sofa for us!
Really good experience with Doug.
Our experience at this Ashley outlet a few months ago was outstanding! Shermora, Tina, and others on their team were so warm, welcoming, fun and engaging with my two kids who were with me, informative, non-pressuring, patient, and all around delightful to work with, and we got an awesome couch that we are super happy with and has held up great with wild kiddos! Great product, great deals (we shopped around a ton), great employees, a great time— go check out this store! Thank you all!
Walked in off the street and walked out with the perfect chair for my new living room decor. All thanks to Doug!!!
Great customer service! Very helpful and informative.
Doug was great to work with!
Daquan was great! Very patient and helpful.
Doug was very professional and efficient. With his help, we had a great experience buying our new couches.
Doug was really helpful and informative . Thanks for everything!
Our Sales Representative Doug was friendly and professional. His patience & welcomed input were so helpful in our purchasing decision. Thank You
Doug gave us great service.
Doug was very helpful with finding a good sofa for my disabled dad.
Doug was GREAT!!! His expertise and patience made the process so easy and enjoyable!
Doug was great! Very accommodating and calm. Made the process very easy.
Shermora - was very sweet and patient. We will definitely drop back in for a Ashley Find 😊
Great service, very knowledgeable!
Shermora was very helpful and very detailed. I really Like her.
We had a great experience at Ashley thanks to Daquan. He was professional, knowledgeable, and incredibly helpful throughout our sofa-buying process. Daquan struck the perfect balance—he was always available to offer advice and answer our questions, yet gave us the space we needed to make our decision comfortably. We really appreciated his approach and would highly recommend him.
Doug and Dave were an absolute pleasure to work with! They were super friendly and very knowledgeable to help us find what met our needs. 10/10 would recommend working with them. We left with everything we needed for our nursery for our first baby boy. Thank you so much!!
Qay helped us find exactly what we were looking for! She wasn’t pushy and gave us space to make our own decisions, but was very informative. She was so kind and made our experience shopping at the Ashley Outlet super enjoyable.
Qay was wonderful. Excellent experience!
Thank you so much to Doug & David for going above and beyond. They were so helpful, friendly and accommodating in helping me find and purchase a Recliner & Loveseat that I couldn't find at any other Ashley store.
Liz was phenomenal and efficient throughout my inquiry and transaction. Highly recommend her listening skills and professionalism!
Very professional and helpful
Doug and David were absolutely amazing. Very informative and gave us the deal we were looking for. I loved the fact that upon entering the store, Doug acknowledged us and introduced himself. This doesn’t always happen. Thanks for the awesome service. I would encourage you to check them out. Matthews location
Doug introduced himself to us as soon as we arrived in the store. We told him what we were looking for, and he took us right to it. Doug and Dave worked together to get us the best deal possible. They are very knowledgeable and friendly; easy to work with and extremely personable. We had a great purchase experience with Doug and David.
Daquan was kind and willing to help us in every way possible. Thanks for the pleasant experience.
Doug was great. No hassle. Recommended.
We popped in to the Ashley Furniture Outlet to look for a game room sofa. We were given time and space to look. Doug came over to help us with making a decision. He was friendly and knowledgeable. Our kids felt comfortable as well. We got a top quality leather couch for a good deal. We highly recommend Doug.
Cheerful and welcoming with immediate knowledge for what I was looking.
Great service. Liz and Tina were fantastic.
doug is great… he’s very attentive and very patient to our questions.. great job👍🏻👍🏻
Doug- Awesome customer service!
Doug did a fantastic job explaining everything to us and ensuring that we understood everything. I didn’t feel rushed at all and felt comfortable with the purchase. He answered any and all questions honestly and was very personable. I would highly recommend visiting if you have any furniture needs!
Got a bedroom set from the Ashley Outlet and had excellent customer service from Qay. Would highly recommend for your furniture needs!
Absolutely love working with Doug. He was extremely helpful and knowledgeable regarding the furniture we were interested in purchasing. Ashley Furniture Outlet has great prices as well.
Doug was great! Very helpful and accommodating!
I had a wonderful shopping experience! Daquan was most helpful, very patient and professional while helping me to make furniture choices! I am very pleased with the visit and my purchases!
Shermora was amazing!!! Sold us the best couch - so sweet and not pushy- very knowledgeable
Doug was so knowledgeable, helpful and kind. Thank you so much for your customer service!
I had a great experience at the Ashley Store Outlet thanks to LaQuaisha! She was so helpful in helping me find the right mattress for my needs and even recommended an adjustable base—which I ended up getting and absolutely love. She went above and beyond to make sure I was comfortable with my purchase and truly made the whole process easy. Super friendly, knowledgeable, and attentive—highly recommend asking for LaQuaisha when you visit!
We had a great experience here! Doug was awesome, prices were great and financing was easy. Highly recommend!
Thanks to Doug—. Great customer service. I’m excited about my new furniture. Thanks!
Doug was very helpful. Thank you.
Doug was great and very patient with us in picking the prefect couch!
I had an amazing experience at Ashley Furniture From the moment I walked in, Doug greeted me with a warm smile and provided exceptional customer service. He was knowledgeable, patient, and truly listened to what I was looking for. Thanks to his help, I found the perfect sectional for my home. The quality is top-notch, and the prices were very reasonable. If you’re shopping for stylish, high-quality furniture with great service, I highly recommend asking for Doug at Ashley Furniture! One of the best furniture shopping experiences I’ve ever had.
Ashley outlet in Matthews Walking in the store on 3/31 I was immediately greeted by Liz. Her customer service was very peaceful polite and informative. she was patient with me while she answered any and all my questions. She walked around with my but it wasn’t no pressure to buy. I left to check another store, then came back to purchase the set that I wanted and was happy to give her my service. Liz by far was the best 💯.
We have shopped at this Ashley Outlet before and both times have been awesome ! Daquan was super helpful and had answers for all my questions. He also knew a lot about the items we were looking at and even moved a chair in the store so we could see things together. Now that’s above & beyond to me. Thanks ! Definitely would recommend shopping store and talking to Daquan.
Quay was great! She greeted us upon our arrival. Great job Quay! We appreciate your excellent customer service!
We had great experience with Doug. He was very helpful!
My husband and I were in the market to purchase a new livingroom set. Doug assisted us and was very helpful and knowledgeable. I would highly recommend and would most definitely purchase from him again.
Shermora was great in every way, helping me with my purchace.
Doug went above and beyond to help us find the perfect TV stand. He is a true furniture professional and we were very grateful for his stellar customer service!
Quay was patient with us and helped us without hovering. It was a great experience.
Worst experience, while selling something they are good after getting order delivered I cross checked the color which I ordered. Color which we ordered is not the one we received. I am the person who gave 5 star after purchasing. Now after delivery I am giving this review. Don’t trust what they say. Now they don’t respond properly when I try to reach out to them. Check the model and color. See the pictures posted. When spoke about this they are very rude, no proper answer. I want Doug to resolve this.
Great shopping experience. Excellent help!
Very helpful in choosing items at a great price.
I had an excellent experience at Ashley Outlet in Matthews on 3/8/2025. Shermora was so great to work with, leading me directly to exactly what I was looking for as soon as we met. I bought 6 dining room chairs and I love them. Comfortable, fashionable and honestly exactly what I wanted AND they were on sale! Thank you, Shermora!! Keep up the good work. Ashley
Today I stopped by Ashley Furniture and was looking for a sofa and chairs. I was greeted by Doug. He showed me around no rush and going back and forth with what I was looking for. He even took a chair for dining room to find the matchbI was looking for. Other places I have been to have either try to upsell or don't show interest if you not playing on buying. Thanks to Doug I found everything I need! Will be back! Doug you ROCK!
Doug is very enthusiastic and an amazing sales person.
Great experience! Fast and easy purchase! Daniel was awesome !
It’s an excellent place to purchase furniture and I recommend Ashley outlet located in Matthews, NC. I would like to appreciate “Doug” for his suggestion and help in identifying proper furniture for my house. Thank you Doug for your great service !!!!
Doug is very helpful and definitely improves our sofa shopping experiences
Doug did an awesome Job! Very knowledgeable.
Doug was extremely helpful and made the process quick and easy.
Liz was so helpful and kind! She really went the extra mile helping us today!
Doug & David were great!
Doug was pleasant from the moment walking in the door all the way up to completing our transaction. He let us make our decision by showing us many displays and different payment options. Highly recommended !!
Shermora was fantastic. She was extremely helpful on helping me pick out my tv stand. I would definitely purchase more furniture from her and I would highly recommend her to other people.
Doug was amazing, professional and knowledgeable. He provided excellent customer service and made our shopping experience pleasurable!
Liz and Doug did a great job!!!!!!!!!!!!
Qay and Doug has been amazing with assisting me…. The buying process was quick.
Doug did good job
Amazing service Can't wait for my couch Thanks Doug
I stopped by to pick out a mattress and Liz was awesome. She made the purchase process quick and easy, and was fun to talk to. I will definitely be coming back for future furniture needs.
Doug was very courteous and attentive during our furniture purchase.
Daquan was wonderful! He patiently showed us all of our options and helped us get a great deal! Thank you!
Took real good care of us, very knowledgeable about the service !
Shermora was great!! Thanks for the help
We had previously worked with DaQuan getting a beautiful table. This time we needed a few more things and called in and spoke with Shermora. She was very attentive and a pleasure to work with. Thank you both for the 2 pleasant experiences!
Shermora was absolutely amazing to work with! Her professionalism in helping me look for a new sofa that fit my small apartment was outstanding! I highly recommend this Ashley furniture location to anyone. Keep up the great work!
Doug was fabulous and very helpful and knowledgeable in what we need to fit our space
Daquan good customer check on me .And answer all my questions
Doug was excellent and provided great customer service and helping me purchase a new bed!
Came in to the store looking for a dinning room table set…Doug helped us find the perfect one I was looking for! He was very helpful and kind
Very pleasant , calm peaceful style when helping us make a big decision. I definitely felt like I made a decision I’m pleased with.
Liz and Derrick did an excellent job. They were proffesional, kind, understanding, and very helpful. My wife and I were very pleased with the service we received today.
Quay was very engaging and helpful from the moment we walked in the door. She was very knowledgeable and answered all the questions with no hesitation.
Daniel was very knowledgeable and a great help for purchasing our furniture!
I feel i was convinced to go with financing and protection plan. I wish to cancel protection plan.
Experience was pleasant, process was easy and quick. Thank you Doug for all of your help with helping me find a new couch for my home.
Really great deals and Doug helped us find the perfect area rug at such a good prices!
Thanks to Doug we were able to find the perfect recliner for our new home!
Doug was great at helping us find our new recliner!
Lizz was great. She was able to show me what I had specifically asked about, as well as similar options. She explained the order and delivery process clearly, and completed the process in a timely fashion.
Doug was so great to our family we enjoyed his help.
Doug took the time to show my wife and I two tables we were interested in. He was very kind and honest to what our needs were and recommended to us about two additional chairs. We truly appreciated his input and came out happy with our decision on the table we purchased at Ashley. Thank you Doug for the A+ customer service!!
Doug was great to work w!!
We bought a couch from Ashley today and Doug was kind enough to help us out. It was such a pleasant experience and he provided tons of education about Ashley’s products and our specific purchase. We will definitely be back!
Doug was fantastic and so helpful in our search for a new sofa! Very attentive!
Lizz and GM David made an outstanding team. They worked together to give us what we wanted. Tks again
Excellent customer service!!! Lizz and David really took their time in assisting us. They were extremely patient and supportive in decision making.
Had an amazing experience. See Doug if you can great prices and great people.
Very good service, experience and richness of the training of those who attended us, doing our best to close the purchase.
My shopping expert-/representative Quay was so very helpful during my Ashley experience. She advised me with data about the purchase that I was interested in. She was very knowledge and professional.
Doug was very nice and worked with us patiently for 2 hours.
Doug met us in the lobby.
DOUG was extremely helpful and found us exactly what we were looking for!
Doug Dreyer at Ashley Furniture outlet was amazing.. he was very good at his sale job. Not overbearing and pushy like some others.. great experience !
Excellent customer service and very helpful
Wonderful! Doug was amazing!
Laquaisha, was so helpful in helping me find a new sectional. I found one I liked but couldn’t get the configuration in my head for the space I needed. She then suggested another “smaller” set that fit the bill! I ordered and felt great. Next day I realized the dimensions would still be too big so I came back over to the store and explained my spacing issue. She was able to quickly swap pieces out and meet my living room measurements and saved me some $. The sectional just got delivered today and it’s beautiful! Thanks for your attention, promptness and overall help. The other associates were just as nice and the store was very clean and had lots of options. You will leave with a new piece of furniture and not a display. Will definitely shop here again if needed.
Doug has been excellent. He helped us finding the best furniture and he spent around 4 hrs with us to find out the best suitable for us
Doug was our salesman and he greeted us as soon as we came in. He worked with us to get the sofa for our sunroom and offered us as many options as Ashley had available. We found what we were looking for a couldn’t be happier.
Doug was amazing! He really took the time to listen to what we were looking for and was super helpful every step of the way until we found the perfect fit. Plus, he was so friendly and made the whole experience enjoyable!
This store is my favorite. Great selection of everything you need for your home. The service is excellent. The lady who served me that day is named Lizz. She was wonderful, kind and very professional. I told her what I wanted and Lizz immediately showed me several different pieces of furniture and I bought one right away. Thanks Lizz.
We loved Doug. He was very polite and friendly. This store is the best.
Great experience- Doug was excellent help!
My wife and I visited on Sunday after church, we were greeted with a welcoming smile from Daquan. We told him exactly what we were looking for and he took us right to it. He explained everything we needed to know about the product and warranties, expected delivery date. Ashley, you have a young Rock star in Daquan!
Doug was super helpful and personable to work with! We are very happy with our new living room set!
Doug was great and super knowledgeable
Liz was wonderful to work with. I found what I needed and she made all the delivery steps easy!
We had great customer service with Doug-he was very helpful and knowledgeable. Great experience overall.
Doug was accommodating, knowledgeable, and friendly. Great visit!
Qay was sweet and helpful very pleasant to work with.
Doug was helpful and assisted us in learning about all of our options before purchasing and ultimately choose financing as the way to go when purchasing with Ashley.
Customer services was amazing. I highly recommend. Very nice and polite. Extremely helpful. Would highly recommend
Went in to buy a bed frame and mattress. Daquan was our salesman! So nice and great service! Such a pleasant experience!
Qay took great care of us. We had a very specific need. She worked through a number of options with us until we found the right one. Thank you Qay for all of your help.
Great dealing with Daquan. Found what I was looking for and can't wait for it to be delivered soon. Thanks for being informative and helpful in this purchase.
Doug was excellent help and gave good recommendations. He called another store and organized pickup of another piece of furniture we needed.
Doug and Brad took the take to help me and my 89 year old mama find the exact love seat and chair that we’re best for our needs. The service was exceptional! We’ll be back next time we have furniture needs.
Me and wife came in to buy a mattress and Doug treated us very nicely and professionally. He had plenty of knowledge and guided us to the right mattress for us.
Me and my husband went in looking for a mattress that we desperately needed. Doug welcomed us and helped us find the perfect fit! (And helped us save some money). Would highly recommend getting Doug to help you with any home furnishings you may need!
Qay was very helpful! We found the perfect couch for and extra space for a great price.
Doug was very helpful- we were greeted as soon as we entered the store and he answered all of our questions. We appreciated the quick service as we had our kids with us.
Doug and Brad were very friendly and helped me as soon as I walked in the door! Very accommodating would shop here again and recommend to others!!!
Doug and Brad were fantastic! They were super friendly and helpful all the way through!!! Such an easy and amazing process. They informed us of the diamond care program which is a wonderful program. Couldn’t be happier with the whole process!
Liz was awesome! Great experience and great prices
Qay was the best sales representative ever! She wasn’t pushy and helped me get exactly what I was looking for. Highly recommend.
First time purchasing there yesterday, got what I was looking for in less than a hour. Shermora was very kind & helpful on giving me great options on what kind of mattress I was looking for.
Great customer service!
When we walked into the store, we were happily greeted and asked if they could help. After walking around a little bit, Shermora started working with us and gave us time to look. She checked on us and then once we were ready, she helped with the whole check out process. She explained everything so well and answered all our questions.
Great experience here. Daniel was great to work with.
Qay was really helpful and patient with us. Answering all our questions and even moving side furniture from other displays to help us envision our living room furniture. Thank you Qay!!
We went into Ashley looking for a new sofa, Doug assisted us with all our questions, he was super helpful and not too pushy to make a sale, understanding it’s a big decision. Great experience working with him! We came back in a week later when we officially decided on a sofa, unfortunately Doug was unable to be there but the other sales members were fantastic at picking up where we left off! All around wonderful team! Thank you Doug, Tina, and David!
Had great experience. Qay helped us everything even color matching our apartment and giving us alternative options. Super friendly highly recommend! Thank you guys!
Doug was absolutely amazing to work with. He took care of me and went above and beyond when I needed him to! I will certainly be going back to Doug for my next furniture needs.
Doug & Tina were great! Had an answer for every question. Superb service 😊
Doug was very helpful i recommemd getting your furniture from him at Ashley! Ask for him
Doug was really helpful in finding a bed that worked for my kids.
Doug was amazing, very detailed. Answered all my questions and was great with my kids
Qay was very friendly and got transaction done in timely manner.
Friendly, informative, helpful staff; purchase of a new bed was real simple and prices were hard to beat.
Doug was knowledgeable, professional, and very patient. The sales presentation was stellar. We appreciate his help and his perseverance. Oh, should I do a photo?
Happy customer! If you’re looking for good quality furniture, stop by here and ask for Daniel Mason, they have great deals and will work with you to assure the customer is content! Thanks again:-)
Doug was very attentive to our needs, very knowledgable about the products and offerred many alternatives based on what we were looking for. Thanks!
Quick and easy shopping experience! Great selection, reasonable prices, and awesome service — ask for Laqauisha!
Heyy, Lizz helped me on Jan 18th. It’s my first time purchasing a couch for my first apartment ever. She walked me through all the steps and answered any questions I had. She’s the best and she definitely deserves a raise!
Doug helped us out today He went over all choices including fabric type and warranty. Five star service Thanks Doug
Doug was absolutely delightful to work with. He recommended some great choices in my budget. Staff is friendly and knowledgeable! I will be back again!
Shermora, she helps us a lot, good customer interactions, appreciated her alor
Doug the sales manager there was awesome. Normally sales people drive me crazy but he was a huge help and not bothersome. Very knowledgeable and not pushy at all. He was showing us items in our price range vs trying to get to buy something higher than our budget. I will go back and see him again for future purchases, thank you Doug!
Doug did a great on. If there was a rating scale from 1 thru 10 , I would give him a 30. Fantastic service. If you go to the outlook site ask for him.
So I go in Ashley Furniture, had no clue what to buy, and how much things cost. All I knew was I had to follow a budget. Liz, ask me can see help, and let me tell you. That is exactly what see did. I literally drove her crazy, trying to keep in my budget. Liz, pick out 2 complete bedroom sets and a complete living room set and keep it all in my budget. Liz was literally the best customer service and sales person I felt with, in a long time. Go see Liz, you won’t go wrong!!!!
Lissbeth was especially helpful as we chose bedroom furniture for a new home. She made the experience much easier than it could have been.
Doug was great. Very patient and informative of our needs. Would recommend to anyone to help with their furnishing needs.
The experience here at Ashley Furniture was Amazing. Doug and Quay were highly experienced and extremely knowledgeable in every avenue. They were so personable and provided my boyfriend and I with the BEST experience. We will be back!
Doug was absolutely amazing within our shopping experience. He was extremely patience and knowledge that the store offered. He made sure he provided all the information the store had and the products. Highly recommend the staff and asking for Doug every visit! Thank you everything Doug!
Excellent customer service! Doug was very helpful, patient, and kind. Addressed all questions and concerns. Thank you Doug!
Good experience!!
Daquan helped me find exactly what I was looking for.
Doug was the best!
Qay was AMAZING she helped me get exactly what I wanted! 🩷 Truly appreciate her
Qay was very attentive and helpful!
Pay was very helpful helping me and my family find the perfect couch.
Stopped in Ashley Saturday night looking for dining room set. Qay assisted my husband and I with finding a great deal. She was awesome and a pleasure to work with
Second purchase with Ashley Outlet in Charlotte and it’s always a pleasant experience. Doug was amazing and really took the time to show me different products and get me there to the product that I wanted as close as possible. Worked with me to find financing since my credit isn’t the best. Great salesperson and store does perfect every time.
The sales rep Doug Dreyden was interested in what exactly we wanted to see as well as making comparisons. We were very pleased with our purchase.
The worst experience with Ashley. Everything was great until we were suppose to get our couch delivered. Delivery driver wouldn’t deliver as he sad out door frame was .5in too small. We rejected the delivery and asked for a refund which we were promised would be automatic. After almost a week we still had not received a refund so we reached out to our sales rep who then told us that it would be 15% “restocking fee” . We called because we were never informed of a restocking fee and they had the worst customer service and hung up on me. Avoid at all cost. Company will scam you.
I ordered a table and 8 chairs, sofa, loveseat online on Black Friday. And no one could tell me where my furniture was 6 weeks later. Went into the Matthews Store and Doug and Tina helped me cancel my online order and place a new order. A week later I’m finally getting my new table and chairs and will get my couches next week!
We had a great experience with our consultant Daquan, he was not pushy and gave us space and time to look at what we wanted without feeling hassled.
We had a wonderful experience this afternoon shopping at the Ashley store outlet. Our salesperson was Doug Dreyer. He seemed to know exactly what we were looking for, and what would fit our budget. Also. I like the fact that there was no pressure to buy and he also gave us some time along to discuss the purchase with each other. Overall, I think this was the best sales experience I have ever had.
We love our experience here! Doug found us our favorite style couch! We will be lifetime customers ✨
Wonderful customer service from Doug. Helped us find our perfect chair!
Great customer service good selection OK prices Daniel was our salesman. The general manager is also very good.
David and Doug were both a pleasure to work with. My husband and I had just bought a new home and were looking for a couch and dresser. Doug helped us right before the holidays and was patient with us in knowing we weren’t ready to make a decision yet. We returned a couple of weeks later and were greeted with not only his assistance but also the regional manager, David. Both were very knowledgeable and helpful. We are grateful to have worked with them!
Doug was very helpful. He greeted us the door and was not pushy at all. We had zero issues with our visit.
Doug was very helpful and not pushy to buy anything
Doug was fantastic! From great customer service, working with our budget and needs to exceptional professionalism! Great purchase.
The sales rep gave me useful and accurate information that helped me make the right purchase. Was not pushy.
I was very pleased with the selection of recliners, my salesman Doug was very patient, knowledgeable and very pleasant to work with. I highly recommend you to visit with Doug if you are in the market for furniture.
Qay was wonderful, very helpful. Love our new sofas❤️
Que was great. Very friendly and knowledgeable!!! Highly recommend!!
Doug was a great help at the store. He’s very patient and provided great service during the visit.
Had an amazing experience with Doug! We came in just to browse and left super satisfied with a new living room set and table with chairs that we LOVE!!! He was patient, knowledgeable, kind, and professional! Will definitely be back soon! Thank you Doug!!!
Doug was fantastic with his customer service. He was really patient with all of our questions. Highly recommend anyone to come to Ashley Furniture and ask for Doug!
First visit to Ashley Outlet & had a great, easy experience with Shermora! Would definitely recommend shopping here.
Doug was great with his sales and service. The lighting was fine also.
Doug was awesome!
Doug was very helpful and gave us great prices on everything
When we reached The outlet we were warmly invited and introduced by Doug. He handled our expectations on what we needed for our sofa . Overall it was a great experience. We ended up finally buying a good recliner sofa . Thanks you Doug.
Thanks Doug for the patience in explaining each and every product, we got a good deal with the sofa and love to come back again
Furniture quality was very meh. Staff is friendly but not super helpful.
The whole experience from beginning to end with Laquisha was great. She went over and beyond to help me make the right decision for me and my family. Go ask for Laquisha she’s the best.
Doug is extremely nice and helpful. He helped us through the process of purchasing my parents’ furniture. Even when we had to move the date for the delivery couple times but he helped us move the dates without any complications. We were really happy.
Shermora is the best and helped us find our mattress in no time ! See her for a kind, quick and professional experience
Lis was great! Listened to me and pointed me right to the perfect piece for my parents. Plus the price was amazing!
Lisseth is a superstar! I've never met a kinder, more knowledgeable, and patient saleswoman. I had to make some changes to my order due to a new puppy becoming a member of the family. Above and beyond, she worked hard to make sure my purchase was seamless. Ashley is lucky to have her!
Doug Dreyer has been a fantastic Sales Manager at Ashley Outlet on Independence Blvd helped me choose the right furniture and did maintain lot of patience in understanding our needs and gave us great discount. If you here ask for Doug.
Great service and selection, ask for Alex.
Doug made our furniture shopping experience a pleasure. He was knowledgeable and offered suggestions that were extremely helpful in our buying decisions.
Daquan greeted us at the door as soon as we walked in and was immediately helpful. He gave us guidance on picking the perfect recliner! 10/10 would recommend! Go Birds!!
Doug was very patient and amazing to work with!
Doug was great
Doug is great!
Doug was straightforward, thorough, and pleasant.
Love this store! I had an awesome experience purchasing some new dining chairs. Shermora was my consultant and she was very knowledgeable and made the buying experience smooth and enjoyable. Also, the prices are very good in the store. I’ll be back! Jacob
Spoke with Daniel today. He went above and beyond to try and help me find a couch that would fit my limited space!
Doug was great
Ordered a couch from here in December under the impression given by Doug that it would be here by the 2nd, only to find out that it “could be delayed up to 6 weeks” with “no other updates at the moment” Only reason we went with Ashley Furniture was because the delivery date given was what we were looking for. An honest estimate on the delivery would’ve taken our business to somewhere that could fulfill our needs. So we’ll enjoy the New Year sitting on the floor for who knows how many more weeks.
Doug was awesome. He helped us see all our options and was patient while we looked. Great experience and quality product!
The shopping was great. The prices were good. I found just what I was looking for. Shermora was great in answering my questions and she was very knowledgeable about the furniture pieces I chose. Thanks, Ashley!!
Had a great experience with Doug. Real knowledgeable of all furniture.
Good place to shop
Walked in greeted by Doug we quickly did my order and got everything done. He was great.
Doug and Tina were awesome! They really worked with my husband and I to get us the couch we wanted in our price range!! We are so thankful!
Doug worked with us to get the price down and allowed for same day pick-up. Highly recommend
My uncle and I were looking for couches today and were helped by Shermora! Everyone was super helpful and she helped us with pricing all the couches we were interested in! Great service and environment!! Had lots of amazing choices and Shermora answered all my questions and made my life easier!!
My husband and I had a great experience shopping at Ashley Furniture. Laqauisha and David were absolutely amazing—so friendly, attentive, and helpful throughout the process.
(Translated by Google) Excellent attention (Original) Excelente atención
(Translated by Google) Excellent service from Mr. Doug, giving us easy options. (Original) Excelente atención de Mr. Doug dándonos facilidad en opciones..
The sales associate was so nice and helpful and she was able to help us pick out the perfect chair for my father!
Doug and Tina were very helpful! Very happy with my purchase
Very attentive and efficient employees, certainly liked the efficiency and quickness of their work.
DOUG WAS AWESOME!!! Very helpful and enjoyed talking about MC life with a fellow rider!!!
Doug was an excellent sales rep. Respectable and relatable. Helped with all our questions. And anything we needed
Doug was very helpful. He was consistent about helping me get the mattress I wanted in the budget I needed.
The store has a great inventory. Items you are interested in you can search on their large monitor in the center of the store. Extremely easy to use and gives you complete discrimination of the item. Shermora was excellent. She gave us plenty of alone time to explore. The general manager, David was helpful. He runs a charity which he donates beds to those in need. "A Hope to Dream" is the charity. I would highly recommend the Ashley store in Matthews.
Doug was wonderful to work with! He educated us on the mattresses and was not pushy about the sale. He told me about additional items we could get once again educated but let us decide. He was very helpful and gave us a break where he could. We left there very confident in the quality of our products and of the store and two new mattresses the electric bases and a new bedroom set. I would certainly work with Doug again
Doug was very patient and kind . I went in to buy for a whole house and he was there helping giving me space and waiting so patiently. Thank you and Liz so much
The experience was awesome! Doug provided excellent customer service. He was very informative and answered all of our questions. I wish all my experiences buying furniture was this good. I will be going back to more Ashley furniture from Doug!!
Doug was super friendly and helped us find a great couch!
Doug was knowledgeable and friendly, great customer service!
When I came in I was greeted very nice by Doug and was very nice 10/10!!!!!!!
La persona que nos atendió es super amable me encantó el trato que me dio. Douy
THANK YOU LIZZ! You were AWESOME with helping my husband and I find our loveseat. We were hitting you with questions and you were answering them back to back with confidence. There was 0 running back and forth which was great. The hardest part was choosing our delivery date, but you helped us make it work! Thanks again :)
Best furniture, shopping experience of my adult life. Doug was incredibly helpful, knowledgeable, patient and ultimately accommodating. I Will be using him again in the future for all of my furniture buying needs. Tina, made the whole transaction seamless. She was incredibly professional and friendly. Go Wolfpack!!!
Great store customer service was excellent Daniel was the best he answered all questions and was very knowledgeable of everything.
Doug was excellent. He helped me my furniture purchase. He made everything so easy. Very friendly as well.
Lizz nos atendió muy bien muy amable y paciente Gracias
Very smooth and professional experience shopping with Doug. I appreciate the extra effort and time spent with us.
Dequan is the best! Very helpful and pleasant to be around.
We love shopping at Ashley Outlets. The sales lady Shermora Rutland was very good at her job, she new all the Ansers !!
We had an excellent experience with Doug. He helped us find the perfect furniture for our home at a great price.
Doug was super helpful and made the process easy!
Great experience at Ashley. Friendly and informative about Black Friday deals. Would gladly interact with Tina, Doug, and David again
Great service, friendly informative sales staff - Doug, Tina, and David
Qay did a great job! Very helpful and very enthusiastic!
Quy was very accommodating with my family. We went with a 2 year old and that never threw her off once. She explained all of our options to us for what we wanted and never skipped a beat. The outstanding customer service she provided me will influence me to tell more people about the Matthews, NC Ashley outlet store. Thank you again Quy
Great shopping experience and even better customer service!
Doug was awesome! He was very knowledgeable and was a pleaure to work with. Hoghly recommend you ask for him if your shopping for furniture with Ashley!
Excellent customer service by Lizz.
Shermora was very helpful and got me exactly what I wanted...Thanks so much
Lizz was Great She was informative, patient and friendly
La mejor experiencia que he tenido en mi vida , he hecho compras en linea pero al visitar la tienda fisica, recibi una atencion fenomenal de parte DOUG miembro del equipo de servicio al cliente de Ashley. Lo recomiendo . The best experience I have ever had in my life. I have made purchases online but when I visited the physical store, I received phenomenal attention from DOUG, a member of Ashley's customer service team. I recommend it.
Doug was really helpful.
Doug made our couch-shopping excursion a breeze, even with three kids in tow! He was so kind and patient with our family and walked us through the options to help us find just what we needed. Tina got us set up and ready to go. Five star experience!
Shopping with Daquan was an amazing experience. From the moment I walked in, he was attentive and very knowledgeable about the options Ashley had available to meet my request. We had to walk through several options and configurations before the final order was arranged and Daquan was patient and kind the whole time. It was because of his patience and attentiveness that I was confident with my purchase and able to get delivery set up quickly for Christmas. When someone is patient and willing to answer multiple questions, that is the mold of a true salesman. He went out of his way to make things simple and assist in the processing of my order. And he was calm along each step of the way. HUGE Thank You Daquan! 😍
Daniel was super knowledgeable and helpful with the purchase of my new couch and coffee table. I was in and out quick and got all the help I needed. Would recommend.
Very easy process
Excellent service from beginning to the end! We had check ins and Doug worked well in our price range! He made our purchase process amazing!
Doug was exceptional! Professional and very informative about the products and process. In addition, he help us get a phenomenal price on our items. When you come in make sure you ask for Doug.
Doug and David were extremely helpful!
Professional, courteous and helpful. Kudos to Doug, David and Tina
I was deeply appreciate for great services from David,Doug and Tina. They may purchase extremely easy. Thank you all
Doug was wonderful, he kept my husband happy
Doug was great. Helped us with some house items.
Doug was very helpful and has good customer service!
My experience was Great. Shermora is an excellent and professional salesperson. I purposely came back to Ashley's because of her GREAT customer service. Plus I like my purchase.
Qay was very outgoing and amazing salesperson. Definitely would recommend going to see her if your looking for any type of furniture!
Very nice experience, super helpful and smooth purchase!! Doug was very helpful!
Thanks Doug, we just received our couches and my wonderful wife is happy. Doug was nice and kind asking my wife, kids and then myself what we wanted in our living room. I looked at him directly and said " it's about her. Make her happy. He understood the Directive and made it happen. Great job! Grumpy old vet.
Doug and Tina were great. They've been so helpful.
My husband and I were looking for a nice couch for a long time and Doug pointed us in the right direction. He was very helpful and knowledgeable. We appreciate his expertise in the matter. Doug made our shopping experience enjoyable. I recommend Doug. Thank you!
Great service!! Doug and Tina
My husband and I had a great experience today looking at mattresses. Daquan was very helpful and made the process easy.
Doug helped us & Qay was so nice! Great service & in-stock options if you need something quickly like we did.
Doug did a great job of helping us find exactly what we were looking for at the right price. We would definitely buy from him again.
I walked in and was immediately greeted by Doug. I was having a difficult day as my Husband had passed sway less than a month ago. He was extremely kind and began showing me the sofas I inquired about. Tina was extremely nice to me as well and complimented the selections I chose. I shared pictures with them of my Family also. I left there feeling good about my selections and 2 new Friends I made on that Day. I’ll be recommending my Friends.
Daniel was exceptionally patient & very professional. Great vibes
I am so happy with our new purchase and the experience with Ashley Outlet. Because everything that a husband needs is a Wife’s happy. Than I can have a beer in peace, maybe for one or weeks. 😅😅😅😅 Thank you Ashley Outlet
Doug made our purchase at Ashley Outlet very easy and effortless.
Doug made our purchase easy. Very happy with our furniture purchase.
Lizz provided Excellent service. She was able to answer all my questions without hesitation! I highly recommend shopping at Ashley Outlet in Matthews. Ask for Lizz!
Doug did a great job 👍
We had a great experience and we left with a bedroom set!!! Doug was so helpful and knowledgeable. We were very well taken care. Would definitely recommend shopping here first.
super excited about our new bed set. Doug was awesome!
Doug was very helpful! Made the purchase very easy
Very helpful!
Super friendly and quick service. Doug was wonderful helping me find what i wanted, and Tina in the front welcomed me the second i walked in! Ill buy from there again!
Today my parents bought a couch with Daquan Guerra, and he was amazing! Very attentive, helpful, and left us with no questions! Thank you so much for your professionalism and kindness ⭐️⭐️⭐️⭐️⭐️
Doug has been very helpful in making sure that I received great service. Wonderful customer service.
Wonderful experience. Doug was very informative and attentive to me and my sister.
Me encantaron los muebles de esta tienda se las recomiendo y los precios son muy buenos
Doug helped us put our butts in a new couch. Appreciate the help
Doug you're awesome! Thank you for helping my Dad find what he was looking for!
Shermora was awesome from the moment we stepped into the store. Super friendly, but didn’t put any pressure on us to feel like we needed to make quick decisions to purchase. Really appreciated her entire vibe!
Daniel was great! Walked in just to look around and ended up purchasing a couch. He was so helpful and really efficient. I really appreciate his help!
Great customer service. And they listen to customers needs.
Outstanding customer service! Our room has unique dimensions we have to consider when choosing furniture. Doug and David truly listened and helped us in our selection.
Great so far . Lise was wonderful.
I dropped into the store to buy my grandmother a new bedroom set and Doug took great care of me from start to finish . He was very patient and there was no pressure to purchase . Smoothest experience that I’ve ever had purchasing furniture !
It was a great buying experience. DOVA DAVID helped us a lot and gave us the best options. He is professional.
Very nice people to deal with .
Shermora was so helpful and knowledgeable! Great experience working with her!!!
Daniel was very patient! He was not pushy, and we EXTREMELY appreciate his patience!!! GREAT job Daniel!! Ronnald and Gwana Chambers
Had an amazing experience buying my first couch here! Lisseth was great and helping me find exactly what i envisioned.
Doug and Tina were wonderful and very honest and helpful people … I definitely recommend them to work with if you are looking for good furniture.
Shermora gave us the best experience ever when it comes to buying furniture ever ! ! !
Doug was prompt, polite and friendly.
Doug was great!
If I could give zero stars I would. First the sofas in the show room are not comparable at all to what you receive. The quality of the sectional that was delivered to us is about the same as a Walmart futon. Next they berate you with a 5 year extended warranty even when you tell them you don’t want it multiple times, but conveniently leave out that there is zero return policy. Once merchandise is delivered, you have to keep it. Our sales associate Doug did not tell us this, and even listened to us talk about how if we didn’t like it in the layout of our home that we could always return it. They won’t even compromise and exchange it for something different. In my opinion this place is shady with how they do business and between the quality of merchandise and customer service, we will never bring business here again and suggest you don’t either.
Doug was great! He was more than happy to help us find our perfect rug for our new home. We will be coming back for more furniture!
Doug was great!
Excellent customer service from Doug. Was looking for a couple of fillers for my home.
I loved the experience with Qay from beginning to the end! She gave us an offer we couldn’t resist and made sure our new home was going to be complete with our new furniture; because of the interaction we will definitely be back for more. Liz was also very welcoming and helpful throughout the transaction. She ensure we left satisfied. I’m very thankful for both ladies!
Love Qay and Liz, great costumer service will be back!!
QAY, WAS OUTSTANDING!! I APPRECIATE HER KNOWLEDGE ON THE FUNITURE I WAS LOOKING FOR. I LIKED HER PATIENCE AND EASY GOING PERSONALITY. WELL DONE MS. QAY!!
Lisseth was the person that helped us and she was wonderful. David, the manager was also very nice and informative. We had purchased from there before and had good service as well, that is why we came back to purchase a coach. Thank you Lisseth and David.
Daquan was extremely helpful in picking out the right dining set and sofa for me. He made the whole experience a pleasant one. I highly recommend him!!
It was a nice experience at the store, Mr Doug was very friendly and gave a great presentation about the products. Happy to buy a bedroom set. Thank you.
Doug provided excellent customer service. The store had a wide variety of choices with quick delivery.
Doug is a very kind, gentle and reliable person, he understands our expectations and always contributes his knowledge to offer us the best.
Daquan was very knowledgeable and helpful on the showroom floor. He was informative but not at all pushy! Great experience !! Thanks Daquan!
Laqauisha at Ashley Furniture in Matthews, NC. was a wonderful help to us! She is very friendly and outgoing
We purchased a leather recliner and loveseat for 6,000 cash on October 11, 2024. The furniture was reduced to 4,000 on the day we it was delivered October 28, 2024. On 11 /2 2024 , We were waiting to speak to the manager and were told there was no adjustment and nothing could be done. This is outrageous. I will NOT recommend purchasing from this company. We purchased from the Matthews, NC store. I am disappointed and appalled!!!! NEVER EVER AGAIN! Shemora A. was our sales person but could not do anything for us because the manager refused to speak or help us. I will be researching his name as well! I intend to call the corporate office! I want to clarify that Shemora did not do anything wrong. She helped us with negotiating a price. The Management of this store ( Matthews NC) totally ignored is when we asked about an adjustment in pricing. Again, Ashley was helping us throughout our sales process and to her we are grateful to her for her professional attitude. This review is from Larry and Helen Hickmon.
Doug provided exceptional service. His patience was so appreciated with elderly parents! He went above and beyond.
DO NOT SHOP HERE!!! DO NOT GET THE DIAMOND CARE PLUS WARRANTY!!! I paid for a 5 year warranty and was told that any stains or tears in my furniture were covered and even according to the pamphlet given it said it would be covered. The warranty provider said that neither the stains or the tears in the furniture were covered. These are the worst quality couches and love seats seriously GO TO LAYZBOY DO NOT WASTE YOUR MONEY HERE!!! Terrible service, terrible response. FURNITURE WAS TRASH AFTER 6 MONTHS DON'T BUY HERE!!!!!!!!!!!!!!!!
Doug was very helpful without being pushy. I really appreciate that in a salesperson.
Gran ayuda muy amable excelente Gracoas
Doug was very friendly, helped us find exactly what we needed.
Doug was Very welcoming and very helpful
Doug was extremely helpful in helping me find exactly what I wanted. I can be a bit picky but he provided the various options I was looking for.
Doug was our salesman and was great! Super informative and helpful.
Great experience ended up coming in and the store manager was able to check us out since we already knew what we wanted. The manager at this store was great!
Great customer service. Got me what I was looking for.
Pleasant experience
Dug was great!
Doug was great!
Really helpful staff went in and got taken care off on the spot very friendly aswell couldn't have asked for a better service honestly by doug and tina
Doug was awesome
I want to thank Liss so much for her assistance with the purchase of our new sofa. Once I described what I was looking for she knew what to show me. She made the purchase so easy.
Lizz was great she was knowledgeable and helpful.
Liz is amazing!!
My salesperson was Lizz, and she was wonderful. Lizz helped me to select a nice dining room table and chairs. I have some additional purchases that I will make with Lizz.
Attentive, kind, and knowledgeable sales reps as soon as you walk in the door....did I mentioned that they are reasonably priced!!!
Our consultant Daquan was very helpful, made the process very easy and seamless, and never made us feel pressured into a sale. I would do business with this Ashley location again for any future furniture needs.
Doug helped me walk through all of the sofa options i had. He was very thorough and knowledgable ! I was able to find a great sofa today
Doug was very helpful! He made sure that I got the bedroom set that I really wanted. Ashley HomeStore provided several options that allowed me to make this decision.
Doug is the best! Great seller!
Doug and Tina have been wonderful to work with. I recently moved to Charlotte and planned on buying new LR furniture after I arrived. They spent time with me to find items that fit into my space, and then even considerably more time after I reassessed my space and needs and changed my order the next day! I will definitely be shopping with them exclusively as I continue to settle in!
Derek was very professional and helpful. We were able to take our time, without pressure and were very happy with the service and our purchase.
Doug, my sales rep and Tina the one who made sure everything was correct input was absolutely great. I went in one afternoon after picking my baby up from school and they made my purchase and afternoon great. I usually purchase from Ashley Store but this will be my new home store. Great people.
I had a great experience with Doug he was very helpful with the purchase of our new bed
My experience at Ashley's Outlet was excellent, thanks to the wonderful help from Shermora! Will definitely be back and highly recommend!
Thanks a lot for Doug Dryer He was such nice person
Excelente servicio! El asesor fue muy amable y tuvo mucha paciencia con nosotros!!! 100% recomendado!!
Great options and prices. Ask for Doug!
Daniel and the staff at Ashley Outlet were amazing. The furniture is all new, so no worries of the usual "Outlet" damaged products. Furniture prices were easily negotiatable to what I was hoping to pay. Daniel was very knowledgeable about the products in-store and was patient with me deciding on the items I was interested in purchasing. Overall, this was a great experience without any pressure to buy.
I've been looking for a kitchen table set at a great price. We visited the Independence Blvd location and the sales rep Doug Dreyer gave us a very good deal on the set we finally settled for. Delivery and set-up was prompt. The counter height set is very high quality wood, it comes with 6 chairs. The gray matches my decor and it has height leveling adjustable front legs on each chair which is a major plus! The chairs are cushioned seats made of durable firm fabric. I'm very satisfied with the service and selection. I'll return to this location in the future. Highly recommended 👍👍👍
Doug Dreyer was excellent! Very knowledgeable and helpful. Highly recommended.
We stopped by about a week ago and Shermora helped us. We knew we wanted the same sleigh bed we had purchased a few years ago. We also needed a mattress and she was very helpful with the info on the mattresses they had in stock. She price matched the bed with the price on their website. Shemora made the visit easy, quick and professional. We would definitely come back to see her for other pieces!
Excellent service and excellent attention. I love the quality of their furniture and the quality of customer service. Thanks Dough and Derek for you help I will be back for my living room furniture
Doug was amazing to work with, very personable, and extremely helpful! Had a great experience, and not only walked away for the perfect couch but made a donation to an organization that means a lot to me, St Jude.
Doug, Tina, Derek were very helpful with the purchase of my furniture. I would highly recommend this location for anyone looking to purchase furniture.
On a whim, I walked into Ashley's Outlet in search of a reasonably priced sofa that I needed within four days. As soon as I entered, I was warmly greeted by Shermora, who immediately asked how she could assist me. After explaining my needs, we walked through the store together. I narrowed it down to two couches but struggled to decide which one would best fit my living room. I was looking for the right combination of price, size, and comfort, but the color choices were throwing me off. I asked for a second opinion, and Tina joined us. She was fantastic! Together, we reviewed the few pictures I had of my home. Throughout the process, both Tina and Shermora were easy to talk to and made me feel right at home. They were patient, never rushing me or making me feel like a bother, even though I was indecisive. In the end, I decided on the Gaelon and opted for the Diamond Care Plus program. And they were able to deliver in three days! Overall, my experience at Ashley's Outlet was excellent, thanks to the wonderful help from Tina and Shermora!
Doug was such a pleasure. We found what we needed at a fair price. Will come back again!
Derrick was very nice and guided us to Daniel who helped us buy our new couch and we love it!! Thanks guys!!!
Doug was Quick and easy
This week, after searching for several weeks, I finally found possible furniture choices at the Ashley Outlet. I was still very confused about what would fit in my space and could not make a decision. The saleman, Doug, was so kind and patient with me. He even drew pictures of my space and helped me decide the best options. The lady at the front desk was most helpful with financial issues. A great place to shop. Excellent service!
This place is awesome!! I had been shopping for weeks for living room furniture and hadn’t found what I wanted until the Ashley Outlet. Qay was super, super helpful. I showed her a photo of a chair I liked and she found me the perfect matching couch and love seat. I had called several stores around Charlotte and they were all going to be a 3 week plus delivery but my sales associate Qay was able to get my furniture delivered in 4 days! Overall fantastic experience!
Doug was very wise and helpful! We came in and bought a dresser. 10/10 would recommend this location
My experience was great! The customer service was second to none. Tina greeted me at the door with a smile. Doug was very wise and super helpful. Derek was also helpful and brought a cold bottle of water. I will be back for sure.
Quality stuff! I'm excited about my new furniture
Doug and DaQuan were bothe SUPER helpful and friendly they answered all my questions with skill and knowledge of there product and it was an all around great experience! Thank you guys
Super excellent experience with Doug Dreyer at Ashley outlet❤️🤗loved it
Doug was super helpful and easy to work with.
Doug Dreyer was super
I came into the Matthews store today to look around as we are getting a new house in a few months. The associate that helped me was named Tina and she was absolutely amazing! She was very customer service oriented, I explained what I was doing and she showed me so many options. I was not sure where I was planning on buying furniture from but after my visit with Tina today I will definitely be back, I have no doubt Tina’s professionalism and positive attitude will help me with my future purchase. Tina is super, actually she is a super star and I look forward to my next visit.
Doug and Tina were Super! Loved spending time at the location
I can't wait for our new furniture! Daquan is a great salesman, he did a fantastic job working with us to meet our needs on new furniture, he was very patient with us. If you need new furniture, go to Ashley's. Ask for Daquan.We visited the store @ E Independence Blvd, Matthews N.C. Tina was a doll too. Thank you, Daquan and Tina for your help.
Daquan was great! Very attentive and professional!! Awesome experience!
I had an amazing experience with Shermora. She was kind, friendly, and very knowledgeable. Walked me through the purchasing process while being very patient. I purchased my new beautiful bedroom set and couldn’t have been more pleased with my experience.
Staff is super friendly and very helpful without hoovering! I hate going to look at a potential purchase and the sales associate won't leave you alone long enough to look and/or decide. Not the case here. You are greeted and left alone. The associate stays close enough so you don't have to hunt the store for them, but far enough away where you don't feel they are shopping with you! Will be back for future purchases because of this!
I had great service with Shermora very helpful.
The Matthew’s Ashley outlet is great. We have been able to find exactly what we need several times with friendly help. Today DaQuan gave us a friendly greeting and let us know where to find what we were looking for. When we thought all hope was lost because we could not find exactly what we wanted, Doug swooped in with the perfect item we could order from online. Thank you for your help everyone.
Wonderful experience! Doug was an excellent sales rep, very personable and friendly. They gave us a great deal for a beautiful couch. We are very happy with our experience!
Doug is the man, and wonderful to work with! Highly recommend.
Could not have asked for a better experience. Shamora helped us with our initial sale and got us a GREAT deal. They went above and beyond to make sure we were taken care of. Derek the GM also assisted and made sure we were well looked after. For anyone wondering if Ashley is worth it, you not only get quality products but the best customer service you will ever experience. This team is truly unmatched when it comes to customer care. Thank you again!
I recently had the pleasure of shopping at Ashley Furniture located at 9632 E Independence Blvd, Matthews, NC 28105, and I must say, the customer service was exceptional. Salesperson Shermora and her manager Tina went above and beyond to assist me with my new living room furniture purchase. From the moment I walked in, Shermora was professional, attentive, and incredibly knowledgeable about the products. She patiently answered all my questions and provided valuable insights that helped me make the best choice for my home. Her caring and helpful demeanor made the entire shopping experience enjoyable and stress-free. Tina, the manager, was equally impressive. She ensured that everything went smoothly and even followed up to make sure I was satisfied with my purchase. Her kindness and dedication to customer satisfaction were evident throughout the process. I highly recommend Shermora, Tina, and the entire team at Ashley Furniture in Matthews to anyone in need of quality furniture and outstanding service. They truly care about their customers and go the extra mile to ensure a positive experience. Thank you Shermora and Tina, for your exceptional service!
My husband and I purchased a couch from Doug Dreyer Saturday for my husband’s office and we had a great experience! Doug was wonderful! He went above and beyond to make sure we found exactly what we were looking for!
Hey Ashley Matthew's location is great! Everyone was very helpful and knowledgeable about product and price. We a couple of years back bought 2 bedroom suits and just went back for a gorgeous new couch! Doug was fantastic! Thanks Britt
Shermora was extremely helpful and patient with us as we found the perfect chairs for our home. Thank you so much for all the help.
We had the BEST experience buying our new sectional with Qay’s help! She was so patient with all our questions, gave us time to contemplate options, gave us amazing advice and was just plain wonderful to work with. And she was a hoot to boot 😊 never thought furniture shopping could be so fun and stress free, but she sure made the experience enjoyable for us!
Doug, Derek and Tina were faboulous with getting us through the process and they were fast and quick and communicate throughly through all the plan
I had a marvelous experience at the furniture store. Everyone was so helpful and I will be going back! Thank you Laqauisha for your assistance!
We had great help with Shermora and she was able to help us find the bedroom furniture we wanted!
Doug was phenomenal
Doug and Derek were amazing to work with. I will sure return to get the remaining furniture I need
Daquan was so patient and knowledgeable. He took his time with us and helped us make the best decision for our needs.
Shermora was fantastic! Extremely helpful and personable in aiding us in finding the perfect couch and chair for our home. She went as far as giving us her honest feedback on if the chair and sofa matched, which helped us make our final decision. We will be back to shop with this store!
Daquan was a great help.
Doug and Tina were fantastic today. Very patient.
Great experience and wonderful customer care. Daquan was very friendly, polite, helpful, and knowledgeable about the products. We left very satisfied
Great experience! Daquan immediately greeted us and was able to answer all of our questions. Excited about our couch purchase at a great price!
Doug was awesome!! As soon as I stepped foot in the store he was very helpful. He also took his time explaining everything to my friend and I. His customer service was amazing!!! His boss Derek was also a great help and he was able to get me a great price. Thank you both.
Was greeted as soon as we walked in the door! Doug was our sales person. He was awesome very informative ! Will definitely come back!
Quay was so helpful and fun. Great experience.
Qay help my wife and I out with our couch for our new home we are buying and was very detailed, funny, and helpful! Great experience!
Incredible experience! Doug and Derrick did a great job helping us find what we needed. And what was awesome is how easy check out was. We will be return customers for sure.
Doug was very kind and thorough. Go see him!
Had a nice shopping experience here with help from Doug. My wife and I were on the hunt for a nice sectional. We did some cross-shopping and ultimately decided to make our purchase at the Ashley outlet. We were looking for something big to fill some space in our new home and we weren't disappointed. Delivery and installation were a breeze, and we are now loving our new sofa!
10/10 recommend. Doug and Mitch were awesome!
Kayla dis a wonderful job. Great customer service and made the experience effortless. Thank you Kayla
Kayla was great to deal with! Very nice, respectful and easy to deal with!
Great service! Shamore and Doug were extremely helpful, patient and kind. Can’t wait for my table to be delivered this weekend.
Kayla was pretty good! And very knowledgeable! An absolute help to any customer!! Highly recommend ! (✿◠‿◠)
Kayla was great! Very easy to work with!
Kayla was a great sales person . Extremely nice and knowledgeable and easy to talk to
Mitch is the store manager at this location. Doug was very helpful and patient in making sure we got all the things we needed for our new home. Thanks for the great customer service!
Great service. Got exactly what I was looking for.
Kayla did great!
Kayla was a great help with helping us find the perfect bedframe & mattress for our 11-yr old. Bedframe has dual drawers, and cubbies, on both sides as well.
Doug was extremely helpful and found me the perfect couch for my apartment!
I worked with the manager and all I can say is that my experience was superb. I felt that what I was attempting to accomplish in my small amount of time was completed to the fullest and she was able to help me get more for my money!
We had an Amazing Experience at the Ashley Outlet Store on Saturday!👍🏽 We purchased 2 beautiful bedroom sets and 2 mattresses. Our Sales Rep, Daniel, and the Office Manager, Mitch, were very helpful throughout our process, and they were both very knowledgeable about the furniture! We definitely enjoyed a 5-Star Experience! To God Be The Glory!🙌🏽🙌🏽🙌🏽 Ricky & Pam
Kayla was a great sales associate! She took her time with helping with my purchase and was very helpful throughout the process of me looking at multiple items. As soon as I walked in, she started helping me and walked me through the entire process. Even helped me with the price points and getting me down to where I needed to be in price each time.
Doug made the experience very painless
Had a great experience with Doug’s support
Easy quick and friendly service! :)
Great, easy experience!
Doug was so great to help me with my exact needs!!!! Thanks so much! I’ll be back!
Kayla was super helpful. Been on the hunt for the right comforter and she helped me find the one I wanted! Much appreciated!
Nothing like being hussled by a salesman! Met Doug and he seemed like a stand up guy. Ordered our kids new furniture and come to find out, he didn’t order everything he said he did that was not in the store. Had stuff on our forms from him but they state they are quotes not orders. Scrambling to find matching furniture that he claimed to have put on the order but it was warranty that we didn’t ask for. Shows once again we can’t trust anyone. Really let down by this whole experience. Better off just ordering online vs dealing with this mess. And don’t tell me to call/text a number to try to get me to change this. The number doesn’t work.
🌟 Huge Shoutout to Kayla! 🌟 If you’re looking for an amazing sales associate, look no further than Kayla! She goes above and beyond to ensure you have the best experience possible. Her knowledge, patience, and friendly attitude make the entire process smooth and enjoyable. Kayla is truly dedicated to helping customers find exactly what they need. Highly recommend working with her—she’s the best in the business! Thank you, Kayla, for your exceptional service! 🙌
Kayla did great helping us out with finding a couch!
Kayla did a very good job, greeted me as soon as I walked in, very personable and through in explaining everything and not pushy. Very nice experience
Staff at Matthew's location is friendly, knowledgeable about their products, and eager to assist you with your buying needs. There customer service here is phenomenal.
Shermorah was so helpful! Not pushy at all and very knowledgeable!
Emanuel was a superb customer service rep. Very nice and professional.
Kayla is the best!!! She is knowledgeable and patient and helped me to get a good deal!
Shermora was so sweet and helpful with our purchase. I recommend if you are looking for furniture to stop by.
Kayla did great. She gave us a great deal!
Variety of goods to choose from, staff were very helpful and are very attentive.
Kayla did awesome. She was a great help.
Kayla was dynamic. Good business
So nice and helpful slay queen:3
Doug Dreyer was amazing and very helpful. Great experience!
Had a delightful experience with Shermora today! I didn’t see anything that I liked initially but then she suggested that I look at the screen in the store and sure enough I found the bed frame I loved! And she was so sweet and friendly
Doug is very helpful and nice to us!
From the minute we walked in to the minute we closed the transaction the whole service was outstanding. Doug was knowledgeable and pleasant ! We definitely we will come back! Thank you
Kayla did a Great Job!!!
Had a great experience working with Doug when we came to look for barstools for our new home! Left with 4 beautiful chairs.
Kayla was awesome. Great customer service rep.
I was driving by the Ashley Outlet on Independence Blvd and decided to stop and browse around. I was greeted by Doug, who was very attentative and provided excellent personable service! Providing QUALITY service is a lost art, but NOT with Doug! 😁 Thank you!
Mr. Doug was so helpful and gave me the best deal. I will definitely love to go back there and shop.
Kayla did a great job
Kayla was friendly and knowledgeable! Such a great process at Ashley
Doug went above and beyond and even worked after hours to try to get us what we needed. I appreciate it very much.
Everyone was very friendly! Doug helped us buy our couch and loveseat. He made this a super easy and low pressure process! Thanks Doug!
Kayla did great
Very nice place and very best seller Doug Dreyer! Thanks for everything
Doug Dreyer wonderful person. pleasant service.
Came in the store to browse and look at sleeper sofas and left with a sleeper sofa and a table. There are so many sleeper sofas available to select from. Doug was extremely helpful and was able to completely educate me on sleeper sofas and what to consider. Mitch and Kathy were also helpful and chimed in to give provide more information. I am so excited about my purchase. Thanks so much!
Makayla was very helpful! She was detailed, she knew the product, and was able to get me what I needed.
Thank you, Kayla! You made the purchase smooth! So excited for my new couch!
Doug is AWESOME
Had a very great experience with Doug just bought a beautiful bed set love the style an color Doug was very knowledgeable about the different styles thank you Doug definitely will be buying more things in the future
Doug is amazing! He took his time making sure we were buying the perfect pieces. Highly recommend!
Kayla did great!
Kayla did a fantastic job! She was very patient and answered all of our questions!
Great store, phenomenal customer service. Makayla W was awesome and super helpful. Knowledgeable in every way! Will come back for future pieces!
Sales manager Doug Dreyer helped us as soon as we came in and made the visit quick and easy. Will definitely add this location as a place to check for any furniture needs.
Doug Dreyer answered all my questions and got me in and out so quickly. He found me exactly what I was looking for was a pleasure to work with!
Doug was so informative and friendly! Would definitely recommend to anyone looking for a couch or furniture for a good price!
Edit: I texted the number below with no response. Not surprised. We purchased a couch from Matthews NC Store in November 2023. Almost immediately, we had the ottoman break and they fixed it in February. We were happy with that repair but we noticed that the chaise was also breaking down (the foam) so we asked the repairman to look at it. He said that it definitely needed to be repaired as well. This is where all of the issues began. He ordered the parts when he was at our house, but apparently the order didn't go through. This is ok, because I realize sometimes mistakes happen. My husband called when we didn't hear from Ashley and they reordered the part. When we didn't hear back from them, my husband started contacting them. They keep telling us that they don't have anyone to deliver the foam to our house. We told them we would pick it up and they told us that they will call the warehouse and get back to us but they never called. Starting in July, I took over the phone calls and have gotten no response. I can not get anyone (not a supervisor, manager or even a worker ) to call me back. I'm frustrated beyond belief. I have talked with Maggie, and Shay at the store and have not called back. Alexandra was supposed to call me back but never did. This was a big purchase for us and it has been broken almost the entire time we have owned it. I'm very close to filing a complaint with the credit card company to get my money back. Today, I spoke with Kali in customer service (not at the store) and she told me that after ALL of our phone calls, they did not actually order the foam until July 10th. How on earth could this even happen? I guess once the sale is made, customer service is not important anymore.
I recently worked with Doug Dreyer at Ashley Furniture on Independence Blvd . Doug was professional, attentive, and quick to respond to questions. He will work hard to get you the furniture you want for your home.Doug, Diane, and Cathy will help you with all your needs.
Kayla was very professional, went over and beyond to help make sure we were happy with our purchase. Excellent worker!
Doug was very nice and helped a lot!
Kayla did a great job with helping me find the furniture I wanted. Highly recommend coming to see her for all your needs.
Awesome place to buy furniture from. The process was easy, quick and simple. Doug Dreyer was a great help.
Mr Doug treated us well, very nice & care taking with helping our decision on a couch. Very respectful man and very patient with our decision making. Will return in the future with Mr Doug. Thank you sir
Doug was great helping with my needs. Have bought here several times now.
I like Ashley bedroom set I bought one yesterday with reasonable price with the help of Dough it is classic & beautiful
Kayla was amazing!!!
Kayla was awesome!!
Kayla was amazing today! Great experience!
Shermora was very helpful and pleasant. She waited until I found my room measurements to insure the sofa or sectional would fit. I look forward to working with her in the future.
Doug Dreyer was a great help today when we were perusing our new bed
It was wonderful experience , Doug Dreyer helped us through out the process
Kayla was awesome! ASK FOR HER for sure
Kayla did great
Kayla is GREATTTTTTT
Doug was so helpful with our new dresser. If you need anything go there and ask for Doug.
Easy to work with, Doug was very helpful.
Wonderful selection , didn’t purchase but I will be back to purchase! Makayla was super helpful and not pushy at all!
I had an awesome experience at this Ashley Outlet at Matthews, Kayla was super knowledgeable and answered all my questions and concerns. I really appreciate this patience and guidance she helped me with! Thank you for your help!!
Shermora was the absolute best!! She was patient, sweet, understanding and super helpful! If you’re ever in the area, ask for her!!
Shermora was very professional and knowledgeable and ofcourse very beautiful. If it was not for her taking the time and helping me save money and get exactly what I was looking for. I would have been very disappointed. Thank you Shermora, I will be back!
I recently had the privilege to work with Shermora on a large furniture purchase. She was wonderful to work with from the start. She took the time to explain everything , went over all the items, explained the options and took the time to match all the items individually and actually saved me money. She also communicates promptly and quickly if you have any questions. She made the entire process seamlessly. Thank you Shermora for taking your time to work with me patiently. I will definitely be doing business with you again.
We went on July 4th to buy a new bed for a house we just bought and Kayla did an awesome job helping us. She was attentive, communicative, respectful, and professional. We will definitely go back again to buy more furniture. We had a great experience and I’m sure you will too. Thank you Kayla!
Kayla was great. Super accommodating and found exactly what I was looking for.
Me and my mom had a great experience at Ashley Furniture Outlet in Matthews. Doug was super cool and awesome
I had a wonderful experience at Ashley Furniture Outlet! Doug was awesome! Very informative, friendly, fun, and had great customer service. The entire staff there were very friendly and welcoming! Please visit the Independence location!
Qay was great
We had a great experience today with the Ashley Outlet. We were greeted when we walked in and directed to the part of the store we needed. Kayla worked with us and was the perfect balance of being available to answer questions but giving us the space to shop without hovering. She answered all our questions and was patient with our back and forth on some of the decisions around purchasing. Definitely would recommend!
Doug and Dianne were the best ever, I walked through the door and went straight to it, of course shopping. Well, by the time I was done, they had everything prepared, and I was a happy ever after 😉
Very professional, very helpful, shermora
Makayla did great! Pleasant experience. Good options.
This was my first purchase with Ashely Furniture and Makayla made the purchase seamless! She was very helpful in searching for the perfect couch for my daughter.
Dug was so patient and understanding with us . We couldn’t make up our minds and were confused. Excellent people skills
Salesmen was excellent he met all our needs I will continue to use Ashley's again in the future
We had a great experience with Doug! He was friendly, helpful, and a pleasure to work with. We will definitely return when we need a new piece of furniture!
Loved our salesman Doug. He was patient, nice, and caring. Would definitely see him again to buy our next piece of furniture.
Doug was very helpful
Salesman was nice. Just watch out for add ons.
Todo son a la perfection ✅
Great customer service, found exactly what I was looking for and the item was matched with online pricing also.
Doug was great in helping us get the items we needed for our model home
This is our second trip to make a purchase from this store. Four years ago we bought a sofa, loveseat, coffee table and end table, which we still really love! This time we were in the market for two recliners. Our salesman, Doug, was amazing. He gave us space to try everything out (they had a great selection!) but was never very far if we had questions. In the end we chose two beautiful dark blue leather recliners which should be delivered, carried up our stairs, and set up in our loft. Super excited to get them!
Great service. Doug was very knowledgeable and courteous.
Doug was great!!! 10/10 experience!!
Had the best experience with Doug, kind patient, and knowledgeable !
Easy experience Sales associate very helpful and knowledgeable.
I recommend buying furniture here because the service with Doug Dreyer, he helped me with the purchase of a new bed. All of the furniture is really pretty I really recommend buying from here
Doug was Awesome! Very helpful. I would refer other customers to him. Thank you Doug!
Makayla was so helpful and knowledgable. She did not mind a bit when we switch our purchase when we were walking out of the door.
I went to Ashley Matthews Outlet to buy a dresser for my daughter. Doug was so helpful and provided great information about the dresser. This really helped me to be confident in my choice. No pressure selling. Thank you, Doug!
I purchased a living room set and a dining room set today at Ashley outlet in matthews and Daquan was so patient and helpful as I changed my mind 10 times. I highly recommend this store and Daquan.
Doug was very helpful in assisting us in placing our order and making sure everything was explained out to us. Highly recommend
I entered the store knowing exactly what wanted, a couch or loveseat. A very professional young man named, Daquan Bowser, greeted and welcomed me and asked probing questions regarding my visit. From that moment Mr Bowser valued my time by showing me pieces of furniture I wanted to see and explained all the details of each piece. I scheduled a return visit Mr Bowser and purchased a beautiful........white leather couch, just want I wanted! Thanks to Mr. Bowser for a wonderful experience at your store from beginning to end. So excited about my purchase! Looking forward to returning again soon.
Took my money never provided me the money back mentioned that it will be credit never credited my money, now saying you can’t use it and worst quality never waste your money buying furniture from Ashley. I texted the number given. I thought will get help instead of providing all the receipt I was told sorry can’t provide me my credit.
Sales manager Doug Dreyer really went to bat for us. He was able to work out a wonderful deal for us that didn't break the bank
Amazing people and great customer service
Doug Dreyer was great. Helped me find the piece I came in for and worked a good deal. Go check him out!
Bought a couch with my credit card. We went in and decided in 5 minutes. We then had to wait for 45 minutes while they tried to make their system work. Today I look at my bank and see that I was charged twice. I was nice on the phone but the store manager didn't even apologize but said to wait a few days. She seemed unconcerned that I might be charged credit card interest on that amount(my billing cycle ends tomorrow). I should be going to work but now I have to spend another 45 minutes on a call with my bank. They do not respect your time or money, go elsewhere.
We had a great experience here! Doug helped us and he was very kind and professional. He worked with what we were looking for and couldn’t have asked for better service. Highly recommend.
Great service and products. We enjoyed working with Doug!
Doug Dreyer is a very good guy and explain everything with a good caring. I recommend him for any one. Thank you!!!
Doug was awesome! He was able to find the perfect couch for me based of my specifications. He also is excellent at explaining all pertinent information.
Shopping here has been an awesome experience. I am really big on customer service and Shermora was such amazing help for my mom and I while shopping for furniture for my apartment. I recommend anyone to come here for their furniture shopping!!
Doug was Fantastic! Left with a smile and furniture!
Doug Dreyer was very helpful in selling us a couch quickly and with great discounts!
Doug was fantastic and helped us save money, while making sure we got the best value for our new couch!
Dougie Fresh in Da Man!!!! Went above and beyond even on discounted furniture.. didn't make me feel like I was being cheap!!! Nice young man!
Can’t wait to get my new kitchen table from Ashely Homestore Outlet in Matthews!! Doug was knowledgeable, kind and very considerate in helping me decide between a few different tables. His patience allowed me to have every bit of confidence in what I was buying.
Dianne and Doug were wonderful! They helped us find exactly what we were looking for with the best prices and great customer aftercare service! We highly recommend Ashley Outlet!
Doug Dreyer was so good 👍 👏 😍 to me. He do a great job 👏.
My wife and I went in not sure we would find what we wanted, nor planning to buy anything, but ended up with the perfect sectional sofa at an amazing price! Our sales person, Doug Dreyer, could not have been more kind and helpful, and was not intrusive or pushy. All who avoid furniture shopping because of the sales experience, go see Doug at the Ashley outlet and you will not regret it! I have bought from this store before and always had a positive experience, and the deals are unbeatable for such a solid product. We will be back! Thanks, Doug!
Daniel Mason (I think that’s his name) was extremely helpful!!! I only came to purchase a dresser but he was able to get me to replace my 10 year old mattress. He was not pushy like some salesmen can be which was greatly appreciated 10/10!
Doug and Cathy were great! Thank you!
Doug was very helpful and knowledgeable.
Came here looking for a new mattress and had a great experience. Doug welcomed us in and helped us find the perfect mattress. Doug’s the best. He was very patient and helpful. We love Doug
Doug is the man, helped my parents finally get a mattress and was patient and friendly!
Qay was amazing!!!
Awesome service and great deals
Doug was extremely helpful with our purchase and got me the best pillow I could possibly get
Doug the sales manager helped us from the minute we walked in the door, answered all our questions and got us set for 0% financing as well! First time in the store but won’t be the last!
Doug was very helpful and showed me all the recliners they had to offer
They made the process quick and easy.
Dianne and Daquan were super patient, kind, professional, and welcoming during our visit. We visited a few furniture stores before this one, but got really good deals and service here for our bedroom furniture sets.
Great customer service and friendly Thank you DaQuan and Dianne for the great customer service!
Hello we purchased a bed at your Ashley outlet and wanted to give very very favorable reviews to Shermora.. she was wonderful very polite and efficient
Very slow service, the staff was helpful but just doing a quote took so long which is usually very fast in other Ashley’s.
Daquan was extremely polite and to the point. Top class service
Very helpful and polite. We will be back for more.
My husband and I went into the Ashley Furniture Store Outlet to purchase a couch for my practice. I already knew what I wanted and Doug, the sales manager made the process quick and seamless! Don’t hesitate to pay this store a visit. I’ll be returning soon. Thank you Doug!
Doug Dreyer was my sales manager and he was so patient and not forceful with my purchasing decision.
Such a smooth shopping experience! Doug explained everything to us and helped us pick the perfect couch!
Doug was very informational and professional. Recommend to stop by.
Doug is the best, he gave us the best deals!!!!
HIGHLY RECOMMENDING DOUG!!! He was friendly and very knowledgeable and made our house shopping easy and painless!
On May 11, I asked a seller for a bed and a mattress for my 3-year-old daughter. It took a month to deliver my order and after the fact they sent me what I had not ordered in my purchase. It was a mistake on the part of the seller since I explained to him with photos what exactly I wanted. I am asking for a refund or help with my problem but no one is helping me. I have called and texted their customer service team but no one helped me. Terrible customer service.
I got all the I needed and it was no pressure at all. So thank you Shermora for being patient and understanding with me. Also thank Daniel and Doug for all your help. I really appreciate it
Doug Dreyer help us and he was amazing ! Thank you so much
The sales manager Doug Dreyer was extremely helpful. Enjoyed the experience and would shop there again. Thanks Doug.
Doug and Qay did a great job …….
Doug Dreyer was excellent with explaining all aspects of furniture and price warranties etc
"Absolutely wonderful service at Ashley! From start to finish, everyone was so kind and helpful. My salesperson Doug Dreyer went above and beyond to ensure I found the perfect pieces for my home. I'm beyond pleased and will definitely be returning!"
"Great experience at Ashley Outlet. The staff was incredibly kind, the sales manager Doug Dreyer got me approved hassle-free, he was so nice, friendly and helpful , and I'm thrilled with my purchase. Highly recommend! I will definitely be buying with them again"
Doug was very helpful and friendly, thanks alot to the whole staff.
I went to Ashley’s on E Independence Blvd and had a few items I was looking for. Doug Dreyer was my sales rep and he was amazing not only attentive to what we were looking for but also made it an enjoyable experience he was also very patient and polite. I would highly recommend you shop in this location and ask for Doug Dreyer he will definitely get you squared away.
Doug was friendly, helpful and showed us all possible options. Made the process easy and fast, highly recommend!
Doug was super helpful and made finding our couch an easy experience! 10/10 recommend.
Shamora was 5/5 stars in excellence! Super kind, great people skills and knowledgeable on sales and products.
Qay was very patient and helpful when I was selecting furniture for my apartment. Everything fit perfectly and was delivered when said. I am very happy with my decision to buy from Ashley Outlet everything is very high quality, and comfortable.
Doug was very helpful and friendly!
Qay was amazing! We love our choice and she made it so easy to move through the process. Great store and wonderful quality.
Doug was very helpful. Very friendly staff and pleasant place.
I worked with Daquan today 4/26/24. He got me approved and helped me get everything i needed. He had great energy as well, he wanted to make sure i walked out the store happy! If you coming to this Ashley Outlet, ask for Daquan by name!
I went into Ashley yesterday to purchase my very first couch. Being that I had never purchased a couch before, I had absolutely no idea what I was doing. Doug was extremely kind & helpful throughout the whole process. He did a great job at explaining exactly how everything would work & was able to have my couch set up for delivery this Saturday. I would highly recommend going to him for all of your furniture needs. I will definitely be a returning customer.
Shermora was phenomenal!! She was very helpful in my decision making. She even pulled up pictures on the laptop to show me how it would look in my home. She was very friendly, yet professional. Great customer service! Definitely recommend this location and staff.
We bought a mattress from Ashley furniture and Doug was very helpful and informative with helping us get what we needed and to let us know about all our options
Bought a mattress here and Doug Dreyer was really helpful!
Exceptional service provided by Doug Dreyer. He was extremely helpful and knowledgeable. The store was clean and well laid out. I would definitely recommend this Ashley store to family and friends...If you're in need of furniture and in the Charlotte area, check out this location and ask for Doug, you won't be disappointed!
(Translated by Google) Great, excellent service, agile and patient since I had to use the translator (Original) Genial, excelente atención, agil y paciente ya que tenia que utilizar el traductor
Doug did a great job helping my wife and I pick out a very nice and surprisingly affordable sectional couch. Felt welcome from the moment we spoke on the phone until after we had made our purchase. Never felt pressured at any point through the process. Absolutely outstanding experience. Thanks Doug and everyone at ashley furniture outlet.
Doug provided my husband and I with the best help and information and was very welcoming. Highly recommend coming to Ashley outlet!
(Translated by Google) Doug did a good job, found what I was looking for, and very professional. (Original) Doug el hiso buen trabajo encontró lo que buscaba, y muy profecional.
I had the pleasure of working with Laqauisha Franklin at the Matthews location. I explained what I was looking for and she had the perfect solution. Ask for Laqauisha when you visit this location, she is awesome!
Daquan was absolutely great and made the process extremely easy and seamless.
Great experience with Doug. Definitely will buy from here again
Doug was a wonderful help and enjoyable guy to work with...
Was a great experience...Doug was a wonderful help...
Doug was very helpful. Appreciated his low key, friendly sales approach.
I am very disappointed with the policies of Ashley Furniture. Please be very careful with any purchase made with them. I had very bad experience with them in my very first purchase in United States. I bought one bedroom set from Ashley and that delivered on time but at the time of delivery I wanted to return one item as it was not fitting in my bedroom. Delivery Team refused to take by asking they can't take that and i have to contact Ashley customer care for any return. Upon contacting Customer Care initially, they agreed to take my return request but later they refused my request, so please very careful while doing any purchase from Ashley Stores.
I was looking for a specific piece of furniture and Daniel was awesome. He pulled it up on the computer and it was ordered and set up for delivery within 20 minutes. It will be delivered in a few days. Easy to deal with Daniel and he was very efficient.
I was greeted by Doug Dreyer. He was very professional and courteous. He gave me a great expy. I will definitely recommend Ashley furniture to friends and family. All around great experience.
Doug is awesome! Detailed, friendly, extremely helpful.
Daniel Mason was very friendly it was a quick and easy process.
Ms. Shermora was excellent! We were pleasantly surprised she was so young, professional and knowledgeable. Her advocating on our behalf got us a great deal on our sofa. Our shopping experience at the outlet store was an awesome one!
Worked with Doug at the Ashley Furniture Outlet in Matthews, Doug was great and made the process of buying our new sectional easy and effortless!!
Doug was super friendly, knowledgeable, and helpful. Stopped here on a whim and so glad I did. Found exactly what we were looking for and so affordable. Great experience!
All was good ,very knowledgeable about the products shermora and Diana was very professional and gave good options 👌
Beautiful show room. Went in just to look and ended up finding a gorgeous table. Doug was very helpful and kind. Answered all of our questions and even tried to see what deals he could offer us. Would definitely come again.
Awesome experience of quality product range at store and sales person "Doug" is nice , knowledgeable guy.
5 Stars- Shout-out to Shermora, from the time we walked through the door we were greated with a smile and direction to exactly what we were looking for; she and the managers were patient and kind during the whole process, including financing. Highly recommend this location, go browse their large selection!
Doug was great and very knowledgeable about everything!
This store has great products! Make sure to see DOUG! He was a delight to work with! We will be back
Shermora was amazing! We came in looking for furniture for the new home and she helped us pick out some great deals. Everyone was amazing and helped but Shermora closed us out quickly and with a smile!
Doug was very nice and helpful, would recommend to anyone!
Super sweet ladies working. Qay helped me out picking the best sofa sleeper for my dad who just had heart surgery. Really kind people, great experience.
Great customer service 🙏 Qay and Doug thanks for the big help 😊
Joy, the friendly kindness, the price professional I would do it again
Had an awesome experience dealing with Doug dreyer. Made it simple and stress free. I would definitely recommend going to him when you visit Ashley’s
I had a good deal at the store and the salesperson Doug D. was very nice and patient.
Doug was fabulous, extremely helpful We are repeat customers, he’s always so kind
Doug Dreyer was amazing!
Doug
Doug Dryer was so helpful. Outstanding! Lots of information that we didn't even know we needed!
Doug Dreyer was very informative and helpful!
I came to Ashley outlet in independence for the first time September 2022 to buy a sofa which is wonderful, today (March 2023) I went back to buy a mattress with Diane and Doug and they were wonderful with our service and a nice discount.. I'm still waiting for my pillow as a gift (joke) they are very attentive
Nice place to buy !! Amazing customer care
Good place for shopping
Awesome customer service!!! Doug was very very helpful !! 1000% recommend
Doug and the team including Diane and Cathy were so helpful this weekend when looking for a couch! He was patient and listened to what I was looking for and helped me try to find exactly that. Highly recommend and so excited for my new couches and coffee table. Will be going back for future furniture shopping!
Qay is great sale person excellent service
Doug was very personable and knowledgeable. He took the time to show me several items and he was very patient. Thanks a lot, Doug! Highly recommend!
Daniel mason was an excellent sales associate both times I came first time I got to bed second time I got a sectional he was alone with helping find what I need
This store was great with Customer Service. Found exactly what we wanted.
Everyone was great. Doug was the greatest. Jane Doe
Doug was excellent today!!
Great sales environment
Doug did a great job and is an excellent salesman.
I had a wonderful experience with Dianne & Doug
Very professional folks, coupled with a very easy order and purchase process. Also. The follow up communication regarding the delivery has been outstanding.
Shemora is one of the best salespeople here, very kind and sweet and wonderful personality!
Doug was so inviting the moment I walked in, he helped me find the perfect rug! I will definitely be back to shop!
Service, selection and over all experience was great! Once we made our decision, our options were explained to us, to make the process that much easier. Will definitely go back!
Doug was awesome to work with! His patience, knowledge and personable attitude made our experience an excellent one. 😊
Doug was very informative regarding all parts of the purchasing process. Will gladly purchase from him in the future
Mr. Doug Dreyer was great to work with and the furniture was top notch. Professional experience from beginning to end. No high pressure tactics or nonsense gimmicks. Highly recommend and will do business with him when I am in need of any future home furnishings.
Wonderful experience with Doug picking out furniture for our new home. Thank you so much.
I came in looking for a dining table. Was greeted right away by Hector. He was amazing. Super friendly and helpful. Gave me everything I needed to know and was a great checkout process.
I am utterly disappointed and dissatisfied with my experience at Ashley Furniture. Never again will I be fooled by their "nice" assistants at the store.they are very polite and accommodating to sell you the furniture but after you bought it you won’t get any help. We received a $300 coupon from Ashley, so we decided to visit the store and found a coffee table priced at $800. They offered it to us for $500, and we made the purchase, with the scheduled pickup set for mid-December 2023. However, when I called to inquire about the status of my order, they informed me that the table was not available in stock and would reach out when it was. Two months passed without any communication, so I called again to cancel my order, only to be told that the table was now available for pickup. After making a one-hour drive to pick it up, we discovered upon opening the box at home that it was not the table we ordered. It was a different color entirely. When I called on Monday to report the issue and request a refund and return, I was shocked to learn that Ashley has a strict no-return policy. I should have checked the item at the pickup location and called immediately the same day if there was an issue, or else they would not accept returns or replacements. After speaking with four representatives and finally reaching a supervisor, I received the same disappointing response. Now, I am stuck with a table I never intended to buy, after waiting almost three months. To add insult to injury, I discovered online that the original price of this table was around $500, not the inflated $800 they claimed. The $300 coupon we received was nothing but a scam.( no wonder there is a section C law suit against the company) I will never purchase from Ashley Furniture again. Their customer service is absent, and they show no regard for rectifying their mistakes. Don't be deceived like we were—avoid Ashley Furniture or, at the very least, ensure you are aware of their strict no-return policy before making a purchase.
The team at Ashley was great to work with. Shermora and Dough were on top of it!They worked to ensure we got the best deal on our furniture and helped us to later process payment over the phone before the Presidents’ Day sale ended. Our furniture is also being delivered in only 5 days from purchase! One of the fastest delivery times I have seen.
Shermora is the best sales person she is kind and helpful and always has a smile on her face if anyone goes to the store please request her she will not disappoint
Not one for reviews, but I have to let the world know about the incredible service/salesman/interior decorator...his name is Daniel... I had the pleasure of working w today at Ashley Home Outlet store in Matthews, NC. I needed several df items for my new townhome and Daniel/ Ashley had me covered. I was in the store for two hours and Daniel helped me every step of the way...including applying for a cc to purchase the furniture w. O interest from 24 months! Very impressed w the stores offerings and even more impressed w Daniel'scustomer service.
Shermora is the best salesperson‼️ She helped me with everything.
Shermora is an amazing sales associate!! She helped me out so much. 10/10!!
Staff here is amazing! Very pleased with my experience at this Ashley location.
Courteous salespeople,friendly and knowledgeable. Really enjoyed my experience shopping with them
Hector and Dianne were exceptional. Hector’s patience with my set of questions and demands is incomparable!!! I received all the answers, found perfect items with his help, all I needed and desired! He found best prices and solutions! Dianne supported every decision I made and helped to navigate through their sales/delivery system. I received great discounts and even free delivery!!! Wow I highly recommend this store and it’s sales experts!!! Can’t wait to receive my furniture items and will be returning soon for more great deals and beautiful pieces for my home!!! Love to the entire team!!!
Shermora Ruttland , very sweet, attentive, amazing customer service, five stars across the board!
Diane and Hector made it so easy. I walked in, filled out the paperwork, arranged for delivery and inside of 24 hours I will have my new awesome sectional with tons of throw pillows and a rug!!! 5-star experience!!!!
Hector was awesome! Great, quick and easy customer service.
Hector was awesome!!! 5 stars!!!!!
Love the staff! Very helpful without being on top of you all the time.
I recently had the pleasure of shopping for a bedroom set at the Ashley HomeStore Outlet on 9632 East Independence Blvd, and I must say, the experience was nothing short of fantastic. From the moment I stepped into the store, I was greeted with warmth and professionalism by the entire staff, making me feel welcome and valued. A special shoutout to Laquisha Franklin, a home furnishings consultant, who was instrumental in making my shopping experience memorable. Laquisha went above and beyond to ensure I found exactly what I was looking for, offering insightful advice and answering all my questions with patience and expertise. Her dedication to customer satisfaction is truly commendable. Thanks to Laquisha, I was able to purchase a beautiful bedroom set at an affordable price. The quality of the furniture is above average, promising durability and stylish. It’s clear that Ashley HomeStore Outlet is committed to providing their customers with high-quality products at affordable prices. For anyone in Charlotte or those new to the area, I highly recommend taking the drive to Ashley HomeStore Outlet. Whether you’re furnishing a new home or looking to upgrade your current setup. The combination of exceptional customer service, a friendly atmosphere, and unbeatable deals makes it the go-to destination for my current home furnishing needs. I had a great experience shopping at Ashley HomeStore Outlet, and I am confident that you will too. A big thank you to Laquisha again and the entire staff for making my shopping experience so enjoyable. I will provide an update to this review after receiving furniture and having it for a little while.
Daniel was awesome. Made it easy and helped with hard decisions.
Very good service ! Would recommend again again
Great Place to shop for furniture. Everyone is always eager to help!!
Great place
Cannot thank Doug enough for taking the time to make sure my wife and I got exactly what we were looking for!
Doug and Dianne were amazing!!
Doug was very outstanding and took alot of time with me
Doug is absolutely awesome! He goes above and beyond the call of duty! Dougie fresh is awesome! Such a pleasure to work with.
Doug was so awesome and polite! He was very welcoming and helpful! 10/10!
Doug was great to work with. Was quick to find what we need.
Look for Qay she was very friendly and helpful!
Awesome store! Manager very professional and helpful! Fabulous prices! Top notch! I would rate 10 stars ⭐️ ⭐️ ⭐️ if possible!
Best customer service in town
Mr.Doug Dreyer was the associate that assisted me. He could not have been more helpful. He was patient, kind, and gave my grandson and I extreamly good advice. He measured pieces of furniture I was not sure about. Helped me with floor rugs and accessories. We purchased a bedroom suit, living room set with a large floor rug, and bar stool for his island. He was so kind and we are so pleased with our purchases. Thank you for all your great directions. Collette and Matthew Mullis Better known at the store now as, Mima.......
The staff at Ashley outlet store in Mathews were courteous, professional and helpful in showing furniture. I am satisfied with the service. Furniture delivery scheduled within 3 days.
Doug and Cathy were awesome to work with!! Great service!
We had such a great experience! They have very helpful staff!
Ashley Outlet has a great selection of furniture at great prices.
I drive all the way from Albemarle to come to this location! The customer service from Qua was excellent, I would recommend her to any and everyone!
Shermora was the best salesperson !!! She was soo helpful , sweet, understanding , and patient ! Everytime I go to Ashley’s I gotta go to her ,she’s knows how to really light up your day and takes time out to really understand who you are as a person and what you want , I recommend Shermora always !
Qay was an absolute delight, she helped us find what we needed- this will be the first place I check out when looking for furniture. Would recommend to others!
Daniel Mason could not have been more helpful or professional. You had exactly what I came to get and Daniel made it happen. Would buy from him again anytime.
I had a great experience at Ashley Quay was very helpful and patient with me. I definitely will be shopping with you guys again
(Translated by Google) Qay and Derek made our purchase a good experience, we will be back soon for more, thanks guys! (Original) Qay y Derek hicieron de nuestra compra una buena experiencia, volveremos pronto por mas, gracias chicos!
(Translated by Google) I went with my whole family to buy a bed and from the moment we entered, Qay was attentive to us and giving us space to choose our selection, she and Derek were very kind to us and my children, I will definitely return, thank you! (Original) Fui con toda mi familia para la compra de una cama y desde que entramos Qay estuvo al pendiente de nosotros y dandonos espacio para elegir nuestra selecion, ella y Derek fueron muy amables con nosotros y mis hijos, definitivamente volvere, gracias!
I just bought a new TV Console! Doug Dreyer was such a great help. I will return to Doug again the next time I am looking for furniture.
Qay, was very helpful and knowledgable about furniture. She understood my unique point of view and solve some design problems I was having. I will always ask for Qay in the future because she made shopping for furniture easy. Thanks
Let me tell you Qua at the Ashley Outlet in Matthews, NC went above and beyond helping us. She is very knowledgeable and made our shopping experience enjoyable. I would definitely recommend anyone to go see her if they are in need of furniture.
I love shopping at Ashley. Everyone is so friendly and helpful
Great store and friendly staff!
The team at the Matthew's Ashley Outlet are outstanding! The manager Derek is so helpful!
If anyone is looking for top notch professionalism and customer first service Derek is your guy. Thank you to you and your team for always helping with our furniture and home decor needs!
I love this location the associates are top notch
very good service and everything of very good quality. thank you
After having a bad experience with vale city furniture, my wife and I went here. This Ashley outlet is fine, nothing special. As long as you know that this place operates with the model of pushy sales and inflated prices, then youre already ahead of most. Ask to be left alone, if you find something you like, find it online for a much lower cost and they will price match. Don't pay what they charge upfront.
Doug and Derrick were awesome! Still deciding, but will strongly consider the recliners for great 👍🏾 prices!
Doug and the store manager did a great job. Will buy again
Had a very good buying experience. Doug and the store manager was very helpful and informative.
Had a great experience at Ashley furniture outlet in Matthew N.C. shop for furniture was met by a friendly sales associate who was helpful and very professional I will be back in the near future thank you for your help .
Awesome store had a great experience and children friendly.
If I had a way to not give a star I would not give any.. I ordered a couch and the couch arrived at my home. After sitting on the couch I realize it is extremely hard. I call to see if I could do an exchange. I was told I couldn’t. I even let them know I would pay extra to get something done I was still told no.. they said I had to keep what u had mind you u called them an hour after it was brought to my home with this complaint.. will not be shopping there anymore
We bought a couch and loveseat. Repeat customers. Great price, great quality furniture. Wonderful sales staff. Laqauisha "Qay" is the best!!!
William was the best!!
Great finds here!! There is some great deals, Dough and Derek are awesome!
Quay and Derek offered professional service. I’ll be back for more furniture.
Great selection and pricing. We were able to get everything to set our son up in his new apartment. Excellent service from Qay and Derek!!! Will definitely return
Terrible experience at the Independence location! Would not recommend at all!
Bought a coffee table. It arrived warped. We called, they sent someone to repair it. The repair piece was also warped so the technician said there is no point in replacing. We called returns and they said they don’t do returns and some products aren’t perfect. Store we bought it at says they can’t do anything. Just to update. Went back to store. Manager said she’d submit an expedited ticket for the issue and she would personal call us back either that day or the next business day. We never heard back. Someone responded to my review (see below) and said they were very concerned about our situation. They said to text a number for follow up. I texted. No response so far… Additional update, now several weeks in to this experience, still no response from either the manager we spoke with, or from texting to the number that Ashley responded with below. [Adding a correction, I apologize I did hear back from the store manager, it was in my voicemail. She said that they still couldn't return the coffee table but had to try again to repair it, so I guess in another month or two they will come out and try another replacement top. Well see, stay tuned....] Please beware if intending to purchase from Ashley. We did receive a couple of good items and all went well with those, but with two of the pieces that we bought the experience has been terrible.
Doug Dreyer and Derek Davis were attentive, understanding and flexible in helping us find our new couch and dinner table we can be proud of! Outstanding folks!
Doug was awesome! We came in to purchase some pillows & he also gave us a demonstration of a Temper Pedic mattress which we will definitely back for.
I was very pleasantly surprised with the entire experience from the time I walked in the door! Doug went out of his way to help me think through my decision. Though I didn’t purchase on that day, I came back the next day to find that Adajah, another sales representative was kind and even remembered me! Each interaction was pleasant and professional. Absolutely no sales pressure at all!! I worked with Derek, the General Manager to make a decision on my final purchase, and again I felt no awkward moments or pressure. I recommend this team and this location! Happy shopping!!
Very nice work
Adajah was great at finding a couch to suite our needs, she also went above and beyond by coming in on her day off to facilitate our purchase. We will definitely be back in the future!
Excellent experience.
Was attended by Shermora, and it all worked out very well! Good prices and great service!
Doug did a great job and was very great with helping me out!!!??
Sherborn and William were great, extremely friendly and helpful, would highly recommend doing business with them. They made our shopping experience very nice.
Doug was a pleasure to work with. He is very knowledgeable in their products and quite helpful. I will continue to trust Doug with all my furniture needs.
Doug and Derek always provide excellent customer service! They are the best team and an asset to the Ashely Outlet store in Matthews, NC. Frances
Doug was my sales person, professional and helpful
I love this place. I've purchased here multiple times. the quality of furniture is great, Adajah and Derrick were amazing - got us a great deal and a quick delivery. I would (and do) highly recommend them!
Great experience, seamless and so great that delivery is included with diamond care! Will be returning. Doug is great!
My husband and I purchased dining chairs, a desk, and an office chair. Doug was very helpful throughout the whole process. Great prices too.
Great experience. William was very knowledgeable and friendly.
Doug Dreyer is an awesome salesperson! He goes beyond customer service and even on his day off, he helped me tremendously. Derek is also a wonderful manager. Thank you Doug and Derek all that you do!
Our sales person was Doug at Matthews, NC Ashley Outlet, and he was very knowlegeable and knew what to show us for our interest. He explained everything, even the extended warranty, very clearly and set up our delivery date and even offered to try to get an earlier one. Was a no stress experience!
Shermora is the best saleswoman EVERRRR !!! Go to her she’s amazing and beautiful!!!
Qay was such a huge help & really friendly. Made sure I everything was how I wanted it.
Hi, I would like to share my experience with this store. Specially, I went to the store to buy furniture. and I am at this lady name, Dorothy I think she’s the manager there and I asked her for financing with Zero interest so She had me with great American finance and the deal was one year zero interest so while I was making the payments they always had charged me interest and they called them so many times talking to them about interest and they keep saying no this is gonna go away. This is just on the statement. And lastly, I called them and asked them to pay the whole thing, and they want to charge me the whole thing with interest That I had one late payment and that they have to charge me interest which doesn’t make any sense so they would lie to you about the interest rate. Do you have to be careful And make sure you read everything in the contract because this lady or I think other workers will help Companies to get you Just wanted to help that way you don’t get the same mistake I made Even the furniture quality Wasn’t as they usually advertise for
Doug was super helpful and helped us get the best deal possible. He was very personable and made me feel more comfortable making the best decision that best suited my life style. I look forward to my couch being delivered and having a comfortable place to relax. Definitely reach out to Doug for all your furniture needs
Doug! What a guy! Helped my cousins get a couch today and rolled with our chill and hilarious antics. Made a boring time into a good time for sure!
I bought a piece of furniture from Doug and he give me a good discount the furniture is so great .
Adajah was very professional and helpful!!! Thank you everything
I want to specially thank my salesperson Nina. I saw what I wanted online and called the store and spoke with Nina. When I got to the store I meet her in person and she was all that. Very knowledgeable and was concise and informative. I will be going back to shop for more furniture and I am going to Nina. I will tell everyone that needs furniture don't buy anything until you go to Ashley and see Nina. Tell her Gary sent you.
Good prices and good selection.
Doug was amazing, him and Derrick made my first couch purchase so easy! Doug so very helpful and was able to answer all my questions.
Doug Dreyer was great and very informative! This store has a lot of options. Prices are a little wonky but Doug was a big help!
Adajah, was very helpful, attentive, and gave all information that my wife and I didn’t know. We will definitely return to deal with her and this store in the future.
Doug was fantastic, easy phone call to an in person appt, he was very knowledgeable and friendly !
Good value and easy to do business with!
The men that delivered our sofa were polite &on time.Two qualities that are very well missed these days From the purchase to delivery I give them 5 stars.
The service was amazing. We were very happy with both the service and the price
Adajah was truly remarkable. She delivered top-notch customer service and possessed an extensive knowledge of the product. The way she presented the product to customers was exceptional. I will without a doubt endorse her service to all my friends and family whenever they visit Ashley Home Furniture store. It was an absolute pleasure to have her as our sales representative. Adajah truly went above and beyond, providing excellent customer service and demonstrating an impressive level of product knowledge.
Will was a GEM! Highly recommend that you speak with him. He helped me narrow down mattress options, couch options and is very relatable. 10 outta 10!
We went in to look for New Items for our new apartment. Shermora help out us out so much and answered all or any questions we may have had. Definitely coming back. Pls ask for Shermora when coming in.
It’s was a great experience. They showed me different options on the sofas and tables. Thank you to Shemora.
My experience was great! Adajah was amazing help! She was super nice & patient. She helped me pick out an amazing couch.
Doug was a tremendous help in selecting my bedroom furniture and dining table. I would recommend him and this Ashley Outlet to everyone!
Shermora
Adajah was very helpful, with fixing my issues with the bank and other store. Also her customer service and knowledge was great. #NewPurpleMatteessOwner #MatthewsNC
Doug is awesome and patient! Great guy to work with!
Adajah was super helpful and customer service was top tier! 10/10 would recommend. 😁
Great experience and Specially worked with Doug and he is very helpful for shorting out everything what we needed.
Doug and his whole team were very helpful even after our purchase. The store was clean and inviting, employees friendly, and we had no issues. Thank you again!!!
Doug was super helpful with our furniture purchase!
Daniel was the best! He knew exactly where to direct me to find what I was looking for and helped me get my order as quickly as possible. Since I’m furnishing a new apartment, getting the furniture quickly was a critical reason why I ordered here instead of elsewhere. Thanks again, Daniel!
William helped us with our furniture. He was great!
Doug
Adajah helped my husband and I with a purchase. She was not pushy, made sure all our questions were answered and also walked us through our purchase carefully to make sure everything was correct. Edited to add after delivery: installers for furniture left my front door wide open after being told we had pets in the house. Two of my cats got outside without us knowing bc the installers left the door open when they left the house after finishing the install. (I was on a work meeting and could not oversee)
Eric was awesome to work with
Doug and Kathy did a great job
Bought a beautiful sofa with the help of Doug. He was awesome! Highly recommend.
My husband and I came in for a sofa.We were not sure what we wanted.Nina Tasselli helped us so much!! She educated us without being pushy. We left... and came back to buy our sofa .We made sure she was here first.We would have waited if we had to...but she was there .We bought...and are very happy with her customer service. Trust is a big deal Thank you, Mr. &Mrs. Ozuna
Great customer service from William and Steve the store manager. Great quality of reliable products. Helped walk me through the whole process and was patient while I figured out a configuration of sectional couch that worked for my house. Thank you so much for your help!
Doug & Nina were exceptionally helpful and knowledgeable about the stores products, as well as understanding our needs. It was a pleasure to work with them.
great people!! very professional - knowledgeable - we had lots of questions 😀 Doug and Nina were great!! will defiantly be back to Ashley
Doug Dryer was great!
The salesman Doug was very helpful and knowledgeable. Good 👦guy!
The staff at the Matthews Ashley are extremely helpful. Doug offered suggestion and made sure that me and my families needs were met during every step of the process.
Excellent experience buying a new dining room table at this location. Doug Dreyer was amazing and professional. He was able to help find the item we wanted. Thorough and direct. Gotta love it. Thank you Doug!
Dough was very helpful. He was able to get us the dining room table we were looking for at a great price. I will shop with him again.
(Translated by Google) Excellent service, super job Doug Dreyer!!! 👌🏻 (Original) Excelente servicio, súper trabajo Doug Dreyer!!! 👌🏻
Doug Dreyer hey!! Thank you soon I talked to you I like you so much! Super guy great services and manager was awesome too
Shermora did a great job helping us find what we needed. Very happy with the service at this location!
Shermota is a salesman at the Ashley Store Independence store in Charlotte. Her follow up is pristine. She was very knowledgeable of the furniture product and she gave me coordinating ideas. Ask for Shemora!!!
I absolutely loved William!! He was great and personable! I was extremely indecisive and he was very patient as I played Goldie-locks trying out every couch for comfort. He stayed with me and talked with me and allowed me the time and space to make my decision! Thanks William!
(Translated by Google) Excellent service Dova Dreyor (Original) Exselente servicio Dova Dreyor
Worked with Doug and he was a tremendous help.
Friendly customer service, but I don't understand why items in the store are more expensive than on their own website. I would recommend that if you like an item in the store, look for it on their website. Its probably cheaper.
Went with Doug Drayer, he is very good at explaining things and friendly.
Very satisfied. I spoke with Shermora and she was extremely helpful and patient.
I recommend Ashley furniture. Doug was very helpful along with the staff and helping us.
Great shopping experience. They can guide you through the store or let you browse. No heavy-handed sales pressuring. Eric was great
Saw some Ashley furniture on a competitive on-line orders only website. Went to Ashley on Independence just to evaluate quality before ordering. Greeted at door by Doug who asked the right questions, met the lower on-line prices and helped me find a sectional. Bottom line…went in to only look but left with $4000 worth of furniture being delivered next week. Thanks Doug for the suggestions and Steve for making pricing adjustments. It was a great shopping experience.
Qay took great care of me . I actually walked out with what I wanted .
Beautiful furniture store, excellent quality and excellent customer service. shermona was very helpful and she walked us through the store tour.
Qua was great!
Easy shopping experience! Black Friday deals made purchasing easy and our sales associate was knowledgeable and friendly!
Quay was great help today. Definitely got us to purchase.
Laqauisha was amazing took less than 30 minutes and got a whole new bedroom set! Will be back soon to get a mattress. Definitely recommend Laqauisha!!
They have a great sale on mattresses and it's going to last through good friday. I got a really good price on a Queen and saved some money, with a ten year warranty.
Enjoyed meeting William , He was very informative, nice and helpful! He sold me!
Great experience, Sales Rep Quay was the best, very personable and straightforward, in addition to her very supportive manager Steve, who helped move the process forward with ease.
Qay was awesome! As soon as we walked in she greeted us with a smile! She was so personable, knowledgeable, and kind. She helped us find our furniture for our home theater. Thank you Qay!!!
We had a fabulous experience at Ashley Furniture! Qay was amazing and helped me pick our the perfect sofa! I highly recommend Ashley Furniture in Matthews! Ask for Qay! 😍
The staff was fantastic. Great selection of furniture. Ask for Eric. He was a great salesman, and they have great lenders who are willing to help finance the furniture that you are looking for!!!!!!
Willam and staff were amazing Willam helped me with everything needed and while helping me the staff jumped in and helped find a chair I really wanted !!! Super happy with my visit today and I will be returning soon !!!
Susan was very pleasant
William is the best in customer service. He make sure he took good care of us. We got what we need for a great price and the process smooth and quick. If you visit this store make sure you look for William. I will definitely come back.
(Translated by Google) Good store! Large selection of furniture. The prices are not very high, but not low either. I saw several models on sale. The staff is polite and responsive. (Original) Хороший магазин! Большой выбор мебели. Цены не очень высокие, но и не низкие. Видел несколько моделей по распродаже. Персонал вежливый и отзывчивый.
Wow, what an outstanding experience with Ashley homestore outlet in Matthews!!!!!! From start to finish it went amazing!!! They blow all other furniture stores I've dealt with out of the water with their thoroughness. Everything went so smoothly. The beginning: husband & I stopped in on our lunch break after looking online because we were wanting to replace a much older loveseat that had seen better days. Eric was great & very helpful. Not pushy or pressuring at all & allowed us to have a relaxed, comfortable shopping experience, which I loved. He was welcoming as we walked in the door & there to help with any information as needed. He got us all fixed up quickly & easily with the buying process. The in between: it was going to be about 2 weeks until our loveseat was to be delivered. The communication was great. During that time, I received both text messages & emails that informed me about the shipment tracking/delivery/product/ location/date/time & even information about the delivery guy complete with his picture as well. The end: our delivery guy's name was Ariel & he had an assistant with him to help. I'm not sure what his assistant's name was ( I'm guessing Hercules because he was very strong lol... managing the loveseat with no problem at all as he walked up our steep driveway with it. I was like wow, look at this guy lol). Ariel was friendly, professional, & orchestrated the delivery well. They delivered our loveseat, got it into our room, & completed the install all with lightning speed, efficiency, and care. Overall, I would highly recommend this company to anyone & I would definitely go here first should we need any other furniture in the future. Huge thank yous to Eric, Ariel, & his assistant (Hercules lol), you guys are the absolute best!!!!!
Eric was very helpful and extremely sweet!
Great service
Nina Tasselli's customer service is immaculate. I got all I needed
Outstanding customer service by Eric Ricono!! The selection at the store is great, but what was even better is his customer service. We recommend him to everyone looking for furniture!
William was awesome!
I brought a 12in mattress and they bring a 10in I tell them on Monday they say on Wed we'll send the right mattress then call on Thursday and say they will bring the right mattress on Monday all the while I'm getting the worst sleep ever you would think they would fix this immediately not very happy at all bet the owner won't comment on this
William was very knowledgeable and helpful with everything!
Thank you to Eric, who made our purchase simple and easy! He was very knowledgeable of products and walked us through the financing options. 10/10!
Eric was amazing!!! Thanks for being patient with me!
Bought a mattress set from Nina and it was a very pleasant experience. She was very helpful and knowledgeable.
Qay was so helpful in helping me pick out my new sectional and taking me through options! Can’t recommend enough.
I can not say enough nice things about our experience. We had purchased a whole household of furniture over the phone from another state. We received top notch customer service from the first phone call, settling up our purchase over the phone, to delivery day. The truck arrived at the time it was scheduled and the driver and his workers handled all the furniture with care. They assembled all the furniture like it was their own. It was an excellent experience from start to finish. I would highly recommend!!
Qua is great love her customer service
I had the best sleep of my life because I had a great salesperson (QAY) she educated me on every mattress. Took her time I didn't feel pressure Ask for QAY she is GREAT
William and team were super friendly and helpful. Transaction was fast.
Came in to buy a bed frame. Bought a bed frame AND a new couch thanks to Eric! He was awesome and very helpful and knowledgeable. Answered every question i asked. Not pushy and never pressured to buy anything. Would highly recommend him and this location
Nina and William were extremely knowledgeable and helped me find the exact sectional I wanted. They were polite and gave us all our options allowing us to make an informed decision. I would recommend shopping at this location!
Exceptional shopping experience. Store is very clean and organized, and Nina was great! Prices are fair and the environment was very relaxing.
Derek was absolutely amazing! Helped my wife and I make the best choice of furniture for our little family! Thanks so much!
Good selection of furniture. Went for the sofa, left with a sofa and kitchen dining set. Good sales team, not too high pressure, knowledgeable, and very helpful. The pricing was very reasonable. Quick checkout process as well. Delivery for a fee to our location.
I had a great experience at this Ashley outlet. Susan helped me find exactly what I was looking for and find the best deals.
I have been shopping here for a little over 3 years. Nice selection of furniture and customer service was great! We were greeted by a nice lady by the name of Susan, she was kind answered all of our questions. Definitely will be back!
Derek was great! Super knowledgeable & made the process fun, we had some good laughs! Ask for him when you’re in the store!
William was so helpful in our furniture search. Very knowledgeable and friendly as well!
Very good customer service, Nina was very deligent verifying the prices online and mathing it. Thank you!
We bought a sectional from Nina Tasselli, she was professional, knowledgeable, and worked with us on the price. I highly recommend shopping at Ashley Outlet.
Bought a couch. Quick and easy transaction. William was very helpful and personable.
Didn't stay long... They didn't have what I was looking for. I miss being able to shop brick & mortar stores. I miss being able to see & feel what I'm buying. Online shopping is not for everything nor everyone. I must say that the lady who offered to help me was professional & had a lovely personality.
Daniel was excellent!!! He was able to suggest nice pieces to help us finish our guest suite. His knowledge of furniture helped us make a quick decision and we are pleased with our purchase. He provided an amazing customer experience. We will definitely recommend.
Fantastic Experience...Period.
Derek was an amazing salesman at Ashley furniture outlet. We would recommend the store to our friends and family. Thank you.
Nina was the most amazing sales woman ever. She did not make me feel pressured, let me browse without her standing by me, and made me feel very comfortable. I will definitely be back whenever I need furniture again to shop with her.
Not having shopped at a furniture store in many years prior to Ashley's, it was a very stress free experience. Susan was the best! She was laid back, kind and thorough. KUDOS!
Came into your outlet store not expecting to find a great deal on mattress’s. Not only did I find a purple mattress but the sales lady Kym who I recognized from your Pineville location was phenomenal. She is one of a kind you guy’s are so fortunate to have someone like her working for your company. She represent you guys very well.. Please keep moving her up the chain , she truly deserves it 👍🏽
Laqauisha is the best! She was knowledgeable, personable and made our experience one to remember! We didn’t even come in with our minds set on buying, but after she helped us customize our new couch we were sold!
Laqauisha was absolutely amazing! From the moment we walked in, she was on it! She even helped us customize exactly what we wanted! This is the best experience we’ve ever had buying furniture!
Susan was awesome! She was very patient and not pushy at all. She tried to do whatever she could to make sure I was getting the best deal.
Nina T. assisted me with purchasing a new dresser and night stands. She was pleasant and easy to talk to. She wasn’t a pushy sales person. She offering me the financing program that meant my needs. I will be back to make another purchase!!
NINA TASSELLI met us twice, first to browse, second time to purchase. She was very kind, helpful, and professional. She knew her products well. I also did my homework and found that online offers free delivery and she worked to match that. We will definitely be a return customer.
Thanks Derek for your time, and patience with mattress selection and purchase
Thank you, Susan for the time and patience with choosing the mattress. It takes a lot to consider when choosing a mattress, and you helped us a lot.
Came and bought a mattress from Susan! Very good experience, will be coming back again!
Daniel did an amazing job we love our new sofa
Shoutout to Daniel for helping me pick out my new Tempur-Pedic mattress! He was really patient, listened to what I needed, and wasn't pushy at all. I'm now sleeping like a baby on my new mattress. Shopping for a mattress has never been this easy. Thanks, Daniel, you're the best!
Nina was amazing!!! She went above and beyond to help me find what I needed. Highly recommend
10/10 for Derek's customer service!
Barry did an amazing job helping me find a new loveseat. He made the details of financing and warranty less boring, and the whole process was easy and zero pressure whatsoever. Barry was extremely thorough, but it was his attitude & demeanor that made my buying experience very pleasant!
Got a wonderful deal on a beautiful bedroom set all thanks to Tina! Felt incredibly comfortable working with her to figure out what was best for me and my kids. No pressure from her at all and I could tell she cared about us as she spent over an hour working with just us! Thank you, Tina!!
Cannot recommend this location enough. In the past I have not particularly enjoyed the furniture buying process, as I’ve felt that the workers only ever cared about making money. That was not the case when I went to this store. Eric was incredibly kind, patient and helpful throughout the entire process. He helped me narrow down what sofa, loveseat and end tables would look great when I told him the style I was going for. 10/10 experience!
I had such a wonderful experience shopping for my first apartment! I worked with Derek! He was such an incredible help. Very knowledgeable about the product and good eye for design. He helped me piece together 3 rooms, and I could not be happier! HIGHLY recommend asking for him at the door!!!!
Great customer service!!
Great store, great prices and my salesman was amazing! Next time you visit this store ask for Derek he is going to take great care of you. 100% recommended
Derick was very kind and knowledgeable and when his partner Eric took over the experience was the same. My son and i were very pleased with the furniture we bought and the customer service.
Susan was amazing. Thank you so much for your help. We love our t.v. stand.
It’s was very good People really want to help the customers
Nina was great! Very stream lined easy buying experience!
Purchased a bed frame, mattress & foundation. Nina was great to work with; knowledgeable friendly and fast!!
Was a great experience, found what I initially was looking for and they were great help ! Thank you Eric and Susan !
Great service with Susan
This is our second time coming to this store. Everyone is amazing but Qay is by far the best associate. She was very honest about pricing, helped find us a different dinning room set and even worked with us on picking up our order. Ask for her! We went to pick up our table since we didn’t want to pay for delivery and the assembly was easy if you have time and patience. Not as hard as IKEA.
Loved these guys they did amazing.
Susan took care of us when we couldn’t find what we needed in the store! She price matched the product for us and the experience was pleasant!
Susan B. Was very helpful.
I had Laqauisha as my salesperson and she did an awesome job dummying down the info provided as this was my first big purchase
Lovely store. Great stock and prices. Haven't ran into a sour individual a single time I visited. Susan helped me find a sofa and get a great deal at the same time!
Thank you Eric!
Very friendly staff and willing to help with whatever needs I had. Completely satisfied with purchase.
Love love love the dining room table set I got. Reasonably priced and Nina was an absolute pleasure to work with. She made the transaction quick and painless, super helpful and not pushy! Delivery of my furniture was also perfect.
Nina was a great asset in helping us to find furniture for our house.
Qay was very friendly and professional!
I had a GREAT experience shopping at Ashley Furniture Outlet Store in Matthew's NC !!! Laqauisha greeted me , let me know she could help me with anything that I needed !! She was very eager to help when I was ready also ! This was my first time coming , after being to three other stores and I found the sectional sofa I was looking for !!! Friendly atmosphere !! I loved how I was given the freedom to test out all the sofas at my own pace !!! Thanks for the experience !!!
I had a great experience! Danielle was very informative and overall awesome!
Nina was fabulous. Ordered an entire bedroom set through her. Was patient, answered all my questions, and was super pleasant to work with.
Salesperson knew her product. Very personable as well. I will shop there in the future.
Nina was extremely helpful in our search for a dresser and nightstands. The process was super simple and she thoroughly answered all of our questions. We will definitely be back!
Great customer service. Helped me with all my needs! Ask for “Qua” she’s amazing.
The Ashley Outlet store was a little bit cheaper than the normal Ashley store. And they had the couch we wanted. They still werent as cheap as the online price. However, they did match the online price
My salesman was amazing. Very helpful Gave me many options did not push me into Is any pressure to buy. I will buy more furniture also gave me great options on finance. His manager even gave me a better deal I highly recommend them.
Susan really helped me with getting my TV stand!
I came into the store on May 15, 2023. Nina met me at the door and showed me some beautiful sectionals. I went home and measured my space. Unfortunately, those sectionals were to large for my space. I went back to the store on the 19th and explained to Nina my issue. Immediately, I got a tape measure and helped me to pick out a sectional that would fit my space. I am so excited to get my new furniture. Nina was wonderful to work with. The furniture there is great.
I came in looking for a new bedroom set. I gave Nina some details on what I was looking for. She was very friendly and accommodating. She even recommended another Ashley HomeStore that offered more of a selection nearby but we were ultimately brought back because of her wonderful customer service. When we returned, Nina had already left for the evening but we were graciously assisted by Danielle. She went above and beyond in making sure we not only left with what we were looking for, but she also made sure we got an amazing deal. I will definitely be returning!
Danielle and Barry were great helps!!!
We walked in the store just to look and we’re pleasantly surprised by the prices and quality! Quay was so helpful and helped us find a sectional that would fit our space!
Eric Ricaro was great! Patient, pleasant, helpful, knowledgeable! Thanks Eric! I appreciate you!
We bought new living room & dining room furniture at Ashley outlet. Danielle was fantastic. Took the time to help us find what we wanted, got it to the right price, helped with the delivery date we wanted. I recommend anyone looking for new furniture go to the Ashley Outlet and see Danielle. Excellent customer service.
Daniel Mason didn’t a terrific job, I want to express how much he helped my daughter to pick out a mattress to fit her needs my letting her test as many different mattresses as possible before she picked one that wasn’t going to be right for her, he asked her questions, what she liked what she didn’t like, etc., he wanted to make sure she was comfortable with what she picked out, I commend this associate for a job well done, wish there could be more like him, who take time and listen to the customer and their needs 🙂
We had this wonderful guy named Barry Newman and he really listened to what we where looking for and I'll tell you he did his job like a boss. We ended up getting our living room set kitchen set and even got a full size memory gel bed. He really listened and he showed us exactly what we where looking for and made this shopping trip fun cause he just made us laugh so so much.
Amazing experience at this store. We were extremely happy with Nina. She introduced herself at the door and then left us alone to browse.We had questions and she answered all our questions and showed us all the features of the furniture. We felt like we were shopping with a friend. The store manager on Saturday morning was great too! Can't wait for my furniture to come!
Quick and easy to make a purchase.
I was looking for a sofa and a loveseat and Danielle was able to help me finding the best set for the best price. She was patient and knew everything about the model we were looking for. Soon we will return to get a dining room table!
Came in to look at furniture for my new place and Barry Newman was awesome I changed my mind on the pieces I wanted like 5 times and he was patient and nice and help me with my choices and found me the best deal. Super recommend, he is really nice and professional I really appreciate him and the team.
Susan was great sales represenative!
I cannot say enough about how Eric Ricono has helped us. We are moving our daughter to NC for college and needed so much. We sent photos of what we wanted and he was able to get us everything we wanted. He helped get us great prices and showed attention to our needs and our goal. As I said to him . . . You are amazing and I thank you so much!
Great experience working with Eric at this location! He was super helpful!
Nina was awesome she got me exactly what I wanted with discounts and she is very efficient!
very friendly people and very easy to buy
Thank you Nina! Nina helped us get the perfect recliner today. She was polite, knowledgeable and we were in and out in a short amount of time.
Tomas was awesome! He helped us pick out a couch after we had been looking for weeks. Gave us time to discuss and went over everything in detail when we had questions. Thank you, Tomas!
Was in and out super quick sales rep Eric new exactly what I was looking for and put together a good deal for me! Would go back.
Eric was SUPER!!!! very friendly and helpful he found us the very best mattress for our needs and price range we will most certainly be back!!! thanks Eric.
Barry Newman is so awesome!!! Thanks Barry!
Nina was great, I was in and out very quickly with her help! Fantastic customer service! Thanks Nina, you made my day!!
I needed a sectional with specific dimensions and color and after looking online for weeks with no luck decided to try stopping in at some furniture stores. Laqauisha immediately got to work and found me one that worked perfectly, although it wasn't at the store was able to show me the color and fabric on another one at the location. She had great communication and follow through and I am looking forward to getting a new couch!
We had a wonderful experience with Danielle! Looking forward to going back for a couple more purchases. Danielle made our shopping trip successful and fun.
Barry Newman was the man help me out tks bruh check him out
We have an absolutely amazing experience working with Danielle at Ashley Outlet on E Independence Blvd. She is very knowledgeable about the care of interest for us and very professional plus the delivery services is absolutely outstanding. We highly recommend if anyone who needs home furniture, please stop by at Ashley Outlet and ask for Danielle. We will definitely be returning as well…
Incredible experience! Quick and friendly.
Eric was amazing and helped us get the best bed for the best prices!!!
Nina was great thank you
Nina was great amazing service
The best customer service experience with Dorothy
Barry was awesome!
Great customer service!
The options are good, but what really sold our purchase was shopping with Dorothy. We were shopping for a king sized bed to replace our queen. Dorothy is an absolute expert & is passionate about getting quality sleep. We often wish we could have the experience we had with Dorothy everywhere we shop. Thank you Dorothy, you’re awesome!
We had a great experience here shopping for a sofa. Tomas helped us and was very attentive to what we were looking for and preferences and price range. We were considering whether to spend a bit more to get something nicer, and he helped talk through some of the considerations, but I never felt like he was pressuring us to spend more. It genuinely felt like his goal was to make sure we walked out with the best outcome for us, and I got that vibe from everyone in the store I spoke with, including the manager. Special mention for their willingness to take off $100 for a price match to the Ashley website (it seemed like the website had actually just reduced it's price and it hadn't updated in store yet), and also a shout out to the woman who helped with a technical difficulty during the actual sale. She offered us a remote signing option in case it couldn't be resolved, but she got it sorted with help from IT. Having worked in retail, I always appreciate shopping somewhere with a clearly positive work culture.
Thanks Dorothy for your help in find the perfect rug for our living room!
Awesome customer service from Dorothy, very knowledgeable and courteous.
Very easy and quick experience!! Dorthy was very helpful and professional. Thank you for making my purchase easy.
On Monday March 13th 2023 my husband and I went at Ashley’s store to buy a sleeper sofa. Since we arrived the sales person Danielle Davis helped us. She was so helped and she explained everything. We had a very good experience shopping in Ashley Store. The delivery was great. They sent me a message before they arrive at my house they was very professional. Thank you Danielle Davis you was the best sales person. I’m very happy with my sleep sofa.
Danielle was the bomb! Very helpful and not pushy at all!
Dorthy was amazing! She was beyond helpful!!🥰
Great products and prices.
Had an amazing experience at Ashely outlet Matthews. I was helped by Laqauisha and she was lovely. Thank you ☺️
We had a great experience at Ashley Furniture Outlet! No rush from the sales associates at all which was wonderful. Danielle was very friendly &’ patient since the minute we walked in. She was very helpful &’ knowledgeable.
Danielle is the best , very helpful and great customer service,I highly recommend it
I am coming back to updated review. I ordered a sectional/ pull-out couch in March, was delivered on April 15, missing all the parts of couch to make the pull-out functional. Was promised parts would be delivered within a week by UPS then they would send out technician once arrived to install on couch. Within 1 week, no parts. I called back again, and was promised they would be in within another week. Then I call back again, and parts are on back order...4 more weeks. Called back again today, in week 6, still no parts. They refuse to let me return it and get a replacement. They refuse to let me speak with a Manager. Only a message can be left and maybe get a return call in 48 hours. Over $3000 with couch and delivery. DO NOT buy here. All kinds of great promises from sales team up front, but wish I had gone somewhere else now as I cannot get any answers, just more excuses, and no replacement. Very disappointed after reading all the good reviews. I went to Value City Furniture in Matthews to buy several other things at much better prices, had some defects but they got me scheduled right away with repairs and replacements.
On Monday February 27th I purchased a sofa from the Ashley Furniture Outlet in Matthews NC. I had spoken with a sales person on the phone before I went in. When I arrived she was with a customer so the store manager Steve met me and helped me until she was free. Nina Tasselli was the sales person and she was so helpful. She explained everything thing and made sure that I had everything that I needed and wanted. My beautiful new sofa will be delivered Tuesday. I recommend Ashley Outlet for any furniture that you might need. Good selection and great staff.
Barry is the man with the plan!
Dorothy was amazing, she made the furniture buying experience, quick & simple. I would definitely recommend.
Wonderful staff. Great prices. Very satisfied customer.
What a great experience it was buying furniture from Dorothy! She was so friendly, professional, patient, and just awesome all-around. Great quality, selection, and prices at Ashley, roo. Make a stop here if you're looking for great furniture!
Went to the store today. Nina helped us out and she was so patient and knowledgeable of all the products. She helped us picked up the best options for the house. Thank you
Came in today to look for a night table and left with a whole bedroom set. Great selection, amazing prices and everyone was so nice. Nina was awesome! ⭐️⭐️⭐️⭐️⭐️
My husband and I walked in looking for a sectional. Noah immediately knew what to do! In and out in less than an hour! Great service! Thank you!
Susan was very attentive and helpful. Thanks for the great service!
Nina and Steve were great! No pressure, Super honest and got squared away and out the door fast!!
Nina and Steve were helpful and patient with our indecisiveness!!
Great experience. Noah was very helpful.
I had a very good experience at this location. Nina was super helpful with the process of buying my new dresser!
Recently visited Ashley Independence Blvd .Found good deals and good customer service as well.
Absolutely spot in with customer service Danielle was amazing! If you are in the market for any kinda of furniture check them out first! You won’t be disappointed!!!
Barry Newman did a wonderful job helping us find our dream couch and getting a great price for it! Lovely store 10/10 experience!!
We had a great experience at Ashley furniture outlet today. Found what we wanted, in and out cad and got a deal for Presidents’ Day. Thank you Dorothy.
Qua, my sales associate was EVERYTHING!!! She went above an beyond to find me exactly what I was looking for as well as being extra patient with me not being able to make up my mind. All the associates were nice an professional, an I will definitely be back again.
Our family has used Dorothy Mastorakos on two occasions to purchase furniture. She was not pushy, she asked what we were looking for and guided us in the right directions. She gave us time to look at and test our options and then answered all of our questions. She was so kind and very respectful to our family. I will definitely use her for all of my furniture needs.
Nina was excellent, knowledgeable and helped me find my furniture my new homes. Will definitely recommend!!
Nina was great with helping me get the couch and recliner I wanted
Dorothy was amazing!!! 10/10 experience with her she treated us like family and made us feel comfortable! So comfortable we furnished the whole house! Thank you Ashley!!!!!
Ask for Nina she was very helpful and polite. Great service!
Dorothy was amazing
Laqauisha Franklin and team was awesome and helpful .. I would recommend the Ashley Furniture on independence hwy !
Danielle Davis was a fantastic salesperson..she was friendly, courteous and knowledgeable. Enjoyed working with her. She is an asset to the company and will gladly recommend others to ask for her when they go to the Matthews Outletstore
Enjoyed the store and the employees, good pricing and options. Nina was a great help, super friendly and spent time understanding what my pops needed. We will be back.
Qua was great to work with making our experience excellent! Thanks, Qua!
great service by dorothy
Great customer service , our sales representative was Dorothy, she helped us get a good deal with financing option. Very recommended to deal with her.
Definitely recommend asking for Barry, he was extremely professional and patient. Help with the process a lot smoother than I were originally expecting.
Barry helped us out to find a living room set that fit our needs. He was kind enough to let us know about a promotion that was coming up a couple days later to save us a few more dollars. Had a great experience with Barry and the manager. I would highly recommend Ashley outlet. Ask for Barry!
Came in here to purchase a bedroom set and a couch. We were greeted by Noah, who helped us get exactly what we wanted, and gave us answers to all of our questions. He took great care of us and we feel we got a great deal on some big ticket items. Go see Noah!!
Love the staff at this location. Thank You Quay, Nina, Dorothy, Daniel, Noah, Barry, Susan and Store Manager Steve for you excellent customer service. ☺️
Nina and Dorothy were awesome! They helped me out so much! As soon as I walked in Nina greeted me and helped me pick out bedroom furniture and living room furniture. She was very excited and happy to help. Dorothy assisted with all the paperwork and was a pleasure to talk to and help with questions concerning anything about the financial part. Both of their attitude’s were customer friendly and ready to assist. Thank you guys for everything!
Laqauisha was so helpful! Made the experience extremely easy and helped us find what we wanted.
Nina and Dorothy were amazing. They were very thoughtful to my needs and took their time to service me. I really appreciate this type of service. My second time coming back and would keep on coming back for my furniture needs. Thanks again. Great service. !!!
Nina was absolutely awesome to work with. She was helpful, friendly, and very accommodating. Our living room will be looking so much better because of her!
Great easy experience here… Dorothy was great and so was Daniele …. Great place.
Dorothy was great! So knowledgeable and nice!
Associates are very nice and willing to work with you to get you great deal Laquasha and Barry are very nice and patient!
Dorothy was super nice very knowledgeable. We were very happy to meet her she help us make the decision on our living room sofas. She is great, next time we make a purchase we looking for her. Great experience ever! Dorthory is the GOAT!!
Excellent service and care provided by Nina! She stayed focused on us during the selection and purchasing. She explained the process in detail and gave us all we needed to have a successful delivery. She went above and beyond to make sure the pricing was right and all the applicable discounts applied. Thank you!
Nina was a ROCKSTAR!!
That was my first visit and I was impressed. The guy was willing to help me pick, explain details of purchase and most of all, the rest of the guys in there all had a smile on.
honest and organized. worked with dorothy and Steve. good people and very helpful.
Micah is the absolute best at what he does! He is honest, patient, knowledgeable, and very thorough in explaining everything. This is my second time doing business with him and will come back a third if I need anything else! I sincerely appreciate his good southern hospitality and service!
This is how Ashley furniture drops off 8k furniture at customers’ homes, without assembly and unpacking.
I just wanted to take a moment & brag on the sales manager that has helped me with my couch purchase, Dorothy Mastorakos!! She has been so lovely to work with. I have been super picky in my couch selection & she has been nothing but super flexible, understanding, patient & helpful! Thank you so much Dorothy! Your help & patience with me has been greatly appreciated! I will definitely be back to work with you on all my future purchases with Ashley Furniture!
We were greeted as soon as we walked in and were simply introduced and told to let them know if we had any questions. No one breathing down your throat the whole time!!! When we needed assistance we asked and got right down to numbers. With just a week left, our salesman Mason did an incredible job at making sure our furniture would arrive before Thanksgiving. Thanks again for an awesome experience
Micah is always so very helpful and patient.
Awesome help quick and easy!
Micheal was great in assisting me
What a great experience at the Mathew’s location! Nina was fantastic! Knowledgeable , patience and just overall amazing!!!!
It was a great experience, customer service was excellent.
Hospitality was perfect my first time I came was for my daughter bed the second time was for my couch that I am expecting to get November 25 and I’m super excited about it I’m definitely coming back to get my bed one thing at a time but I’m coming!!!!
The folks at the Ashley Outlet here near Matthews they went beyond anything I could have expected. I am new to the area and they helped me find someone to deliver to me within hours of my purchase. It was a floor item they don’t deliver themselves. I was so grateful for the patience and time they took to help me. An in addition to that I got a really great deal. Thank you guys!
Great people fast helper
Went into the outlet store to find a new couch and fell in love with a gorgeous sectional. After taking measurements and finding the right configuration for our new home, we called and the sales rep told us we could make the purchase over the phone. We did! We were told we could go to the warehouse to pick up our sectional on the day we closed on our new home instead of waiting until mid November. Fast forward a week later and we received a phone call saying we were not allowed to pick up the couch at the warehouse because it was an “over the phone purchase” and the amount “exceeded $1,000” we were told we had to pay a delivery fee and there was no guarantee of a delivery date. We are very disappointed and currently waiting for a refund. Make sure to ask ALL questions before purchasing, loop holes everywhere to make back the “discounts” they give you in store.
Amazing furniture and great customer service. My #1 store, hands down.
I had such a pleasant experience with Quay. This is my third time buying from Ashley furniture. Quay made it so easy she was patient and very helpful. She went beyond to satisfy me.
Susan was very helpful and everyone in the store was wonderful to work with.
Great experience at The factory outlet in Matthews with Anthony!
Susan was so much help with helping finding my furniture and getting perfect finance options and A bed set that my Girlfriend will love!!! Everyone in the store was bery helpful and i will be back!
Great experience! Ask for Dorothy! She is amazing and did a great job helping me get exactly what I was looking for at an amazing price.
Dorothy was super helpful and guided us to choose furniture that was right for us.
I don't recommend to do the business with them. I ordered my bedframe, they said it will be delivered in a month but they delivered partially after 2 months.I keep waiting until now almost more than 6 months to receive the missing part. Contact center guys just pointing to other departments and not taking any responsibility for the order. Don't expect any update from them for the delay. No communication. You need you call. I don't know how tough for them to provide the site/page for the order tracking.
Thank you so much Dorothy for all of your help and patience. You helped reduce all of my stress and anxiety with this process. Thank you so much.
Dorothy was super helpful helping us today to pick a beautiful dining table. Highly recommend her to everyone who comes here. She will make your day!
One of the best shopping experiences I have had. I have never shopped for furniture online before they made it seamless . Everything was all set up all I had to do was go in and confirm my purchase. I will definitely use them for everything going forward.
Ashley was very helpful and she's really an asset to the company. I appreciate you guys for giving me a second chance
Noah was a great help. Got us the bedroom set we wanted. Very polite and personable. Clean show room. Will be back for future purchases.
After going to a couple Ashley’s in the area, Nina and Anthony were the most knowledgeable and friendly sales associates that we came across. It was our first time shopping for our apartment, and Nina helped us differentiate between the different kinds of pieces while allowing us to chat about our specific needs. When we went back a few days later, we met Anthony who was very friendly and had all the information we needed while giving us space when we needed to talk things over. We’ll definitely be back for other furniture or rugs!
The store employees are not that experience but are very nice and will work with you to get you what they can so not a bad place to as well you get good discounts to
Had a great experience at Ashley Outlet! No hassle from the sales associate which was wonderful. We roamed the show room and when ready we approached the sales associate and he was very efficient and answered all of our questions! Would definitely purchase from this location again!
Not offering Military discount...Shame on Ashley Furniture !!
We had an amazing experience at Ashley Furniture Outlet! Everyone is so nice, friendly, and very respectful! They helped us get the best deal and worked with us to be able to finance our order. We will be back again for our future furniture needs.
Great customer service from Noah, very helpful.
Quay was fantastic! We enjoyed working with her as she was professional and very patient with us. She was so great we came back to this store just to make our order with her! Thanks Quay
Susan was very attentive to my needs and answered my questions.
The sales consultant, Jamie Johnson was extremely helpful when selecting right furniture for my new Airbnb property. He helped me with picking the right color, design, and size of each future I needed. He also made sure that the items were under our budget. So we are able to get all items within my budget. He is personable and very professional. I definitely recommend him and this store.
Store was clean and well kept with great selections. The associate; Jamie, in particular, was an AMAZING assistant, super helpful and knowledgeable and just downright hilarious. He provided the best experience I’ve ever had and even took the time to give me multiple options for my bedroom sets. Highly recommend 10/10 customer service!
Great customer service.
I had Anthony and he was amazing her helped us pick out the best and most comfortable furniture for us. And wasn’t to pushy and have us are time.
Great service dealing with Jaime. Will definitely visit him again
Jamie did an excellent job assisting us! He was very helpful in showing us around the store to items we were interested in as well as pricing, provided us with information about the VIP program, and was even able to give us insight on nearby apartments. I will definitely shop with him again. Appreciate all the help!!
Susan was very helpful and we found the recliners that we wanted.
Jamie was very knowledgeable and gave me great insight and told me about the VIP program. Look forward to shopping with him again
Fantastic and friendly service, thanks Sunshine
Rachel did a great job of explaining everything and the process was very quick
Susan answered all our questions and helped us find options for living room with low windows and baby proofing.
Sunshine was truly amazing! Answered all of our questions and concerns. Helped us find our new favorite mattress!
We had a great experience today at Ashley Furniture Outlet. Nina was professional, friendly, and helpful. She helped us work with different models and find exactly what we wanted.
Rachel Sunshine Neal is the best thing Ashley furniture has going for them. WOW! She is professional, funny, caring and knowledgeable. Thank you for hiring her. She deserves a raise!!
Rachel (Sunshine) listened to my needs and found the perfect pieces. She was patient and knowledgeable.
I usually order online orat the Ashley store on carolina bch rd in Wilmington Nc
The staff was very welcoming. a no pressure family atmosphere. Salesperson Sunshine Neal lived up to her name “Sunshine” such great prices and beautiful quality items! I love my purchases!!!
Valeria and Sunshine at the matthews store went over and beyond to help us today with our purchase !
Great customer service. Sunshine was extremely helpful. Would recommend this place for sure.
I had an amazing experience shopping at Ashley’s today with Quay. She is super friendly, personable, and helpful. I would definitely recommend the furniture as well due to sturdiness and modern design.
I am very disappointed with the Ashley services. I ordered 3 counter stools 30 inch high and a coffee table directly from the store. After delivery I found some issues in stools and it was not fitting with my counter. I requested customer care next day to return stools and replace them with smaller stools 22 inch. At first she told me that their policy is that i should have returned it when delivery was done as per their contract which we generally never read and at the store their sales man didn't told me also about it. But, their delivery man told me that i can return it later next day if any issue. When i called next day, they didn't addressed my issue at first but after long discussion she agrred just to replace them with same size stools which will not be useful for me at all as i need small stools. I don’t understand what is the issue in replacing them with smaller stools. I am not asking for refund, but just replace them with smaller one. I really didn’t understand their policy of returning at the time of delivery because if the furniture needs assembly then how could anyone check these furnitures. I really didn't liked Ashley furniture policy, customer services and the quality of furniture is also not that good.
Sunshine at the Matthews Independence Road store was extremely professional, patient and knowledge as she helped my daughter and I purchase furniture for her apartment. After working with her for 10 minutes, I asked her what was her name again and when she said Sunshine, I told her the name was so befitting because her personality was so pleasant and joyous. My daughter was very pleased with her selections and I’m so grateful to Sunshine for her expert assistance.
Sunshine was great to work with and I would recommend this location to anyone. She was absolutely friendly, knowledgeable, and not one bit pushy to make a sale. The other sales staff were kind and personable as well!
Great service!
Sunshine was great to work with on logistics and customer service. Very professional staff and wonderful merchandise at great prices.
I have had the absolute best furniture shopping experience, as soon as I walked in the door I was greeted by Sunshine, and immediately felt at ease. She walked me through everything, left no details out. Every employee in the store had smiles and was extremely friendly. The manager Chantelle was amazing to work with as well. I will definitely go back to this store if any more furniture needs arise. Sincerely, Taryn B.
My first experience in Ashley Outlet and I have saw Sunshine Neal has amazing customer service and great personality. I would definitely shop here again
Anthony was amazing. Great customer service and so very helpful.
This was a great experience. Qay was friendly and fun. We had a great time buying our new outdoor furniture!!
Sunshine was great! Very friendly great customer service skills!
When working with Jamie J at the Independence location of Ashley Furniture, me and my boyfriend were blown away by our experience! We had visited the Pineville location of Ashley Furniture, to which we were extremely displeased. But Jamie was so amazing! He helped us find the right pieces for our new home, checked pricing and different styles for us, and helped us navigate the financing process, all with the friendliest and most caring nature. Six out of five stars! We WILL be back!
Sunshine is amazing! Uncanny professionalism with a personal touch to her service! We truly love our furniture, thank you for an incredible experience…
Laqauisha Franklin and Chantel Hazell were amazing help they went above and beyond and did everything in their power to make sure we left with exactly what we’re looking for. Overall great experience
Anthony was so helpful and professional! Very personable and patient. Went the extra mile to make sure I got what I wanted
Sunshine was very helpful and personable. We didn't find what we wanted instore but she helped us look online and gave us some advice while looking. A pleasant experience!
I went in to the Ashley Outlet store and was greet in the most pleasant manner by no other than Sunshine Neal (Senior Sales Manager) She was the best help when it came to my furniture needs as well as wants she didn’t rush or push she was just like a big sister type of vibe if you want to be taking care of the correct way please stope by the Ashely Outlet @ 9632 East Independence Blvd Matthews, NC 28105 And make sure you ask for Sunshine 🌞
Sunshine is great. Accessible, knowledgeable, and friendly. Can’t do it without her.
Had a pleasure working with Jamie Johnson. He's very thorough and patient.
Anthony it’s the best, thank you 😊
This is the best Ashley I have ever seen. Especially the Manger Chantel. She is the best. Very supportive and we love her. The collection is also very good.
Jamie Johnson was very knowledgeable and patient with us. We appreciated that a great deal!
Jamie Johnson was a wonderful person to work with! Valuable asset for Ashley!
Very nice shopping experience! Jamie helped us a bunches, very courteous and knowledgeable! We will be back thanks :)
Sunshine assisted me with finding a leather recliner, she was amazing! She made the experience an awesome one for me. She very patient since I really did n”t know what I wanted. She showed me different styles and materials and price points. Because of her, I will definitely come back for future furniture purchases.
Ms. Gail such an awesome sales person. Honest, very professional and knows the products in the store.
We had the best experience!! We were immediately greeted by Sunshine at the door and she helped us to find exactly what we were looking for. She made sure that we were happy with our decision and worked very efficiently. Will be coming back to this location if we ever need to look for more furniture!
Y’all Ashley Outlet really helped us beyond belief! We FINALLY found the sectional of our dreams, as well as the mattress! But the true hero was Mr Jamie Johnson! He really took care of us and helped us decide how to go about purchasing. Come to this location, they truly live up to their slogans & take care of their customers like family!
Jamie Johnson was a wonderful sale assistant. He is very passionate about what he does and extremely knowledgeable. He was able to work with my wife’s and I budget while providing excellent customer service. I really appreciate him and the hard work he does. Definitely recommend coming to this store.
Anthony was very helpful in finding a pair of lamps for me today! Nice to have good customer service these days!!!
Ms. V. was amazingly helpful. She rocks!! Great experience.
Sunshine was so helpful and did not rush me in any way. Very nice and professional! Nice on the eyes to. 😉 Overall a great experience! SOLD!
Anthony helped me so much with deciding on a new dresser for my daughter room! He did such a good job tailoring to my daughter needs and really gave us plenty of options for us to look!
I had a great shopping experience here at the outlet. Sunshine was so great and wonderful with her help of helping me find a couch within my budget. I never felt pressured or anything. I will definitely be going back whenever I need some other furniture and will look for Sunshine to help me out!
Great experience. Anthony did an awesome job helping us pick out son’s bedroom set out.
If you want to brighten up your furniture shopping experience, go visit Sunshine at Ashley Furniture Outlet in Matthews! Very helpful and pleasant and fun to work with!
Anthony did a great job helping us. He price matched for us and helped us look at all our options.
I had a great experience buying a pull out sectional! Highly recommend this location.
Qay was great, patient, and very efficient in getting our order complete. We will be back to see her again!
Ms. Sunshine was very informative and very helpful and helped me figure out exactly which dresser would fit my needs. She was very pleasant and will definitely be back in the future.
Sunshine is Awesome!😎
Anthony was amazing!!! Super helpful and enthusiastic!!!!!!!
Sunshine was a great help in purchasing sectional.
Sunshine was amazing in helping with our order.
LI was super excited with buying my furniture in Ashley because I like their style and they have so many options. The selling agent was very nice. But all that changed when I received my new furniture. The guys who did the delivery were running, they didn't even allow me to test all the recliners. I have to run to one of them to tell that there was a problem. Long story short. Two of the recliners they couldn't operate properly because they were too close to the arms, literally, you could see the arm moving when the recliner was working. The middle section didn't have power, so the lights and outlets were useless. I mentioned all these problems to the person installing the sofa and he just said that a technician will come. Well, they didn't even report the problem. Four days later, I had to call Customer Service to make a claim and they don't have a technician available in three weeks. I was expecting something better from Ashley. First, quality furniture and second a faster service. This store is expensive so be consequent with your clients.
Sunshine helped my husband and I purchase an all new family room set. We had such amazing customer service and no problems with options, purchasing, or accommodations.
I have been looking for a while to find a sofa and decided to go to Ashley HomeStore Outlet to see in person what was available. Jamie Johnson greeted us upon arrival and was a great help in helping me with showing and answering questions about the sofas,. We left to another store but returned to make a purchase and Anthony McNeil was able to complete the transaction, and was also a great help. Both were courteous and professional throughout the entire transition.
Sunshine made my experience so pleasant and easy! She was friendly, knowledgeable and understood my needs! I didn’t feel pressured or made to feel like I was just a “sale”. Sunshine was looking out for me! Highly recommend! The entire staff was friendly and great!
I waited until I have had my furniture a month to review. I am completely happy. I bought a sofa, loveseat, and recliner set at a great price. It is comfortable and well made. I have recliners on all and am happy with the mechanisms. I was helped wonderfully by both Anthony and Nina. Answered all my questions and were friendly. Bonus points to Anthony for not laughing at my inability to find the pull to recilne the loveseat. This one is between the seat cushion and the arm. He actually had to come over and open it for me the first time. They delivered on time - great delivery team. Put it together and placed it for me. Also really like their selection it was the first store that had multiple items I liked.
Jamie Johnson was wonderful and provided extraordinary customer service. He was very patient and offered me promotions.. I will be back to buy more pieces… visit Jamie for excellent customer service.. A sweetheart.
It is very easy to purchase furniture at the Ashley Homestore Outlet and they offer great deals and protection plans for furniture purchased. Gail was extremely helpful and was able to get us a fantastic deal on a bedroom set. Overall great place for high quality furniture!
Nina helped me pick the perfect mattress. She made the process simple & fast. Thanks so much!
Had a great experience buying a new mattress. Thanks a lot to Gail who helped us pick out the mattress
Sunshine was a pleasure to work with. Highly recommend shopping at Ashley Outlet in Matthews, NC
Anthony helped today. He was very professional and fast. Great job.
Manager - Valeria is awesome person and she helped us entire process for choosing nice bed and furniture. I recommend 100% to my friends and family for purchasing in this particular location of Ashley Outlet.
Jaime was Awesome! Very Professional and I got a great deal! I will be back.
Anthony was super kind and very helpful since the moment we walked in . Didn't pressure us into anything while maintaining attentive. Definitely recommend!
Anthony was great helped us out and got us the best deals for our furniture
Chantel was very helpful
We went in not knowing what to get, after the patience and knowledge and help of Jamie Johnson we ended up getting a great deal. Also Chantel Hazell was a wonderful help...If you want a great deal and great customer service I highly recommend this store.
Anthony was wonderful to work with. He was very attentive and made sure I understood all my options clearly. Thank you!
Jamie Johnson was great! Price matched and very quick to help!
Had a great experience here. Jaime was an amazing help and made the purchase smooth and easy!
I had a great experience shopping at Ashley Outlet. The customer service was excellent from the beginning to the end. The Staff was welcoming, attentive and helpful. Shout out to Jamie Johnson who assisted me and helped me to make an informed decision about my purchase. I even received a discount! Thanks to the delivery guys as well for doing a great job, they were professional and very efficient.
I went in yesterday and from my experience walking in the door, to leaving was memorable. Anthony was amazing! His coworkers were awesome too. My son and I had the best time.
My roommate and I were looking for a couch and we spoke and got help from Jamie. He was amazing and was very easy to talk to. Definitely will go back!
These guys did a great job working with my Mom getting her what she wanted. She was super happy with the whole experience and made to feel so comfortable and not pushed. Thanks everyone Great job
Me and my husband went in Ashley's outlet and the associate Daniel assisted us. We left with everything we came to purchase at the store. We will be back. Great customer service
Gail was very helpful and was not pressuring us while we shopped. She was close by and answered any questions we had.
We went in about two weeks ago and met Quay, she was the first person we met when we walked through the door. She made the experience so welcoming. We laughed and joked as if we knew each other outside of Ashley. Me and my husband didn’t purchase the same day but we went back in yesterday ready to purchase and ready to work with Quay since she was so nice to us. She was busy so Ms. Stephanie approached us and told us she could get us started. Quay was still busy so she had Jamie to help us. We was a little disappointed BUT from the moment Jamie sat down again we laughed and had us a good time. Jamie worked it out for us to get what we wanted. We also met with the Financial Person to get our application approved, She was just as nice as everyone else. Y’all definitely shop with this location, they help you get what you want while making it a great experience.
I went to Ashley Furniture Outlet and was helped by Jamie wonderful person very nice to communicate very helpful with information. He was there to answer any questions he would go check on his side if the items were available or if they were coming in for the color I wanted and checked another one because that was not available. I say he did a wonderful job great communication skills nice soft voice, over all wonderful Customer Service and excellent experience.
Just keep me and wearing your mask it's not over yet
Both sales people were so wonderful! Quick, efficient, and knowledgeable! Also super fast turnaround for delivery!
Had the worst experience buying from Ashley Outlet. Store experience was ok and after waiting for months for the delivery we were able to schedule a delivery. Everything started falling apart after the first delivery, delivery truck came during rain and the delivery man tried to walk in the house with wet and muddy shoes. We asked for the man to put on boot covers but he didn't have any so we declined the delivery after he tried to argue with my father. Second delivery, I actually had to buy my own boot covers for the worker to use. The man started building the bed and told us there was no screw. He never finished building the bed and dresser and left in the middle of it with all the parts all over the place. This was weeks ago. Now I have been sleeping on the floor for weeks with a bad back and a delivery man came and just made up the dresser. I am still sleeping on the floor with bed parts all over the room and was lied to on the phone. I agreed to let them take this bed and exchange it for a new one because it will be faster. The customer service told me the bed was in stock and I would be next in line. But it was just a blatant lie and now I am being told I have to wait 8 more weeks for the bed and was told someone will call me but no one ever calls (this happened like 3 times). I have no idea what to do and now I am here writing this review. Still sleeping on the floor with a bed not finished that I ordered last year. I can't return the bed because they told me my window of return is closed. Why not send someone out and find out what is missing and finish the bed? I can't tell which part is missing or any parts because the worker just laid stuff out everywhere. I just want my bed finished so I can go back to having my life back. Edit: I am changing the stars to three stars from one star because Valeria at this store was the best help I got. She was able to get everything changed and working in less than two weeks which was a lot more helpful than the corporate. Still leaving 3 stars cause corporate was bad.
Wonderful and pleasurable experience. Everything was with ease. Anthony was amazing. Thank you. With gratitude Ase
Jamie Johnson is an awesome salesman. He really took time out to accommodate me finding furniture. Jamie listened and explained any questions Barney style (lol). The rest of the staff is awesome and friendly as well. I will definitely return in the future. I highly recommend Jamie to any potential customers.
I bought a furniture set from a sales associate named Jamie he made the experience simple and fun. I didn’t expect to say it was fun but he just brings so much joy into buying furniture!
Beautiful store and a beautiful staff. I personally worked with jamie, and he was just 100 % delightful the entire time. Im definitely going to recommend my freinds and family to him
I love my sectional and picture I purchased from Ashley. Awesome knowledgeable salesman Jamie . Who has a eye for Decorating. Great service Great store.. I will definitely be back
I came in looking for new additions for my house, Jamie took the time to explain the entire process and show me multiple options for my price range. I did not feel forced or pressured like most people do, and I really felt welcomed. I will definitely be back!
Jamie was a great help. We got a great couch! 10/10 service!
Very welcoming store! Their staff member Jamie was very pleasant in approaching us and was very patient with our various questions. I could tell he cared enough to make sure we got what fit perfectly for our vision and our home. An overall great store with great people!
The sales rep who assisted me was Daniel! He was very professional and knowledgeable. He took the take to greet me as soon as I walked in. And answered all my questions confidently.
My family and I really enjoyed our time at Ashley Furniture in Matthews yesterday! The rep was entertaining, engaged with all of my family, and made the process of finding a new sectional for our home as painless as possible. Great customer service!!
I had a really bad Delivery and customer service experience. I ordered two queen mattress and was delivered two twin mattress when I complained the same day, I did not get a good response, I called the next day and still didn't get a resolution. A week later I asked for a refund and was denied a refund. A new delivery date was set for 9am Thursday morning and didn't receive delivery until 3:30pm with no communication ..This was this worst and will not recommend the Matthew's location to anyone.
Anthony is the best!
Nina was awesome! She helped us with all our needs and gave us a great deal. They have a great selection and pricing. Will be recommending this place.
(Translated by Google) Good customer service good merchandise (Original) Buen trato al cliente buena mercancía
Overwhelming when you walk in. Typical jump you from the beginning sales people and inventory is low throughout. Went online and got what I needed just as easy
I purchased the Luxora sectional sofa with chase. The sales person I had was Nina. She was very knowledgeable about the brands from how to clean or taking care of it otherwise. She was very energetic in showing me different styles to help me decide. I was very impressed with her taking the measurements of all the pieces to determine if it fits my space. I am really thankful for the personal experience you don’t get from the website. Thanks again Nina I can’t wait relax on my new sofa!!!
Jamie went above and beyond in helping us and answering all my questions I had for every little thing after telling him about our last bad experience when buying from somewhere else what questions may seem crazy to some he put at ease and listened and answered we will differently be back again thanks again Jamie
Jamie is fantastic! He made the process super easy and gave us the best information in order to make the best decision. We were not attacked or pushed to buy just simply given the information and let us make the decision we needed. I would definitely recommend buying from this store!
We are still waiting on our items to be delivered so I can't speak to the quality but we loved the staff and how seamless the process was
We had a great experience working with Anthony Mcneill, he was very professional, friendly and very helpful!!
Sales Manager Daniel was cool! Asked good questions and helped me out tremendously. 10/10
Store manager was very helpful and positive! Thanks for your energy!
I’m already upset because I thought I had furniture scheduled for pickup only to find they say something fraudulent happened with the order! Now I’m in my new home kept Uhaul to pick up and no furniture beyond aggravated! Thinking I may be just purchasing elsewhere!
Very nice staff. A blast to be around them for our purchase
I've been shopping in this location for a year now. Jamie is absolutely amazing. He is professional, friendly and always willing to help bring my visions to life. Definitely a great asset to this company. Give him a call for your furniture needs.
After a not so great experience at the Pineville location, we gave Ashley another try. We are indeed satisfied with this location, not only the attentiveness but also all the help we got from their associate, Cody. With COVID, all the deliveries are delayed; which at this point everyone should be aware of. Pineville did not offer any good communication with our order after 6 months had gone by. They were trying to deliver after I had gone to totally cancel the order & even then I still received emails/texts. Needless to say, terrible communication. I should say that good customer service & communication go a long way. Cody was exceptional & exceeded our expectations with our shopping experience.
Awesome staff! Very polite folks and takes a lot time and put in a lot of effort to find the right furniture as per your needs. They went above and beyond to resolve some of the last issues/requests I had. I highly recommend to give them a visit if you in market for furniture or decor
My wife and I came here the day before Thanksgiving. They have great customer service. Thank you for helping us purchase a new sofa.
We came in looking for a couch and Anthony was extremely friendly and helpful! We are still on the market for furniture, but we will definitely be back! We were very thankful for the warm welcome and assistance throughout the selection process.
Terrible customer service. Extremely late delivery of damaged furniture. I have no idea how this place stays in business with such subpar service.
Jamie was great in helping me find the sofa that would work for my upstairs space.
Congrats ASHLEY. walked in was told we must wear a mask. We are both completely vaxed and told them, they said it was company policy, cool. We left and went down the road and spent close to 10,000.00. Isn't freedom of choice great. I'll be buying a lot more furniture and appliances for my rental properties. You can bet it won't be here.
Fun, friendly, and very helpful. Just a few words to describe this awesome team. I wasn't hounded as soon as I walked in. Instead I was greeted politely and was able to walk through the store uninterrupted. As soon as I had a question or was ready to start my purchase, they were ready for me. I had my 16yr old daughter with me and she was not bored at all LOL. Professionalism with humor is how I was describe my experience. Just pleasant conversation in a comfortable environment making furniture buying a joy!
Horrible horrible horrible. Ordered furniture in May. My living room set was delivered 5 months later. The sofa was damaged. Delivery guy called store I spoke to a guy who was sooooo unhelpful. Wanted me to keep everything send damaged sofa back and then wanted me to wait until 2 the next day to find out when I could another one to be delivered. No thank you. Wait another 5 months hell no. Told them to cancell my order and sent it all back. They broke my door handle during delivery and Jerry rigged it back together. Never again. I will tell everyone how horrible they are. I waited 5 months and still no furniture. They could care less. My daughter also cancelled her order. Went to Furniture Row and had her stuff delivered between 3 and 4 weeks. Guess I will also go there. So I get a notice that I owe money to Ashley. I look at the bill and they have not taken off all the furniture that I sent back the day they delivered my damaged sofa. On the statement I am charged for everything. After talking to someone from Ashley I found out while the living room set was cancelled they are claiming I did not cancel a cabinet, and the Warranty on the furniture. The only thing to make it off the truck was the chaise and damaged sofa. Once I saw that and spoke to someone from the warehouse I said cancel my order take everything back and was told he would create a template to cancel my order. Why would I keep a warranty on furniture I did not accept. How shady is this store. I plan on contacting the Attorney Generals office and the Better bussiness bureau. Look elsewhere peoplevread their reviews. They broke my door handle and I don't see anyone running over to replace that. one of the delivery people was rude. This place is the worst.
Worst shopping experience ever!! I will NEVER shop at ANY Ashley Furniture store ever again and I will continue to tell everyone that I know of the horrible experience I received when my family and I ordered Furniture from this place. PLEASE BEWARE!! I ordered in March and waited for MONTHS before eventually cancelling in June. Never, ever again!! Worst Furniture shopping experience ever!!!
Friendly, helpful staff, but there are sometimes long delivery delays.
If I could give a negotiated stars I would I have been told my furniture was gonna be delivered a 100 different times but here we are having to schedule it again because they have failed to do their job and deliver my furniture.
Decent furniture, not a huge selection, but very friendly helpful staff.
My order was sent to the wrong address twice. Then the driver came, did not find my house and left, having stopped picking up the phone. Customer service hangs up. Worst service in the USA. My order is still missing
I purchased the Tarlow 60” tv stand for my daughter that was living to TN on Wednesday evening. She tried to put it together and it was missing THE ENTIRE HARDWARE kit! I called and spoke to Gillian the CSR manager and was told that there was nothing she could do and I would need to call customer care next week. She also stated that since she moved to TN that there may not be anything that could be done. Unacceptable!
This is an absolute nightmare. We had a tree go threw our house. We needed furniture asap. We went with a certain living room set, that was in there warehouse. We had our own movers come get the furniture as we couldn't wait for them to deliver. My movers sat at their warehouse for HOURS only to find out. They don't have it there. The manager at the Matthew's store didn't bother to call us back until 5:45pm. There's nothing they can do or say. Corporate says it will be next week some time. They can't tell me when. Apparently in their contract it says it could be 6 months. Smh not acceptable. They need to update their systems and they need to get on the same page.
Knowledgeable and eager staff. They aren't pushy either if you don't see something you like talk to them about it and they might have some ideas.
I ordered furniture in May, I was told by the store manager Daniel that I would receive it by mid July and now it is September 6th. There is no sign of where my furniture is, when I call the customer service I get the same broken-record answer it is in manufacturing process. No one knows which part of manufacturing it is going through. To me they have been deceitful in communicating facts. My order included master bedroom, bar stools and living room, I paid all upfront for it. They took the money but there is no sight of where my furniture is or when I will receive it. Ashley Store purchase has been a huge disappointment. I have no intention of ever going back to buy anymore furniture from them
I went into Matthews store on 7/17/21. The sales person- Daniel informed me that my furniture would be delivered in 4 weeks. - which did not happen. I emailed him and was then told on 8/10/21 furniture would be delivered in 2 weeks- which still did not happen. I asked for my money back, which is almost $4000 and received an email from customer service stating there is a 10% cancellation fee and they will put in a request for refund. This has been a very bad experience.
Qay was amazing to work with! Very knowledgeable, up front about shipping and delivery delays and above all...Honest! Such a pleasure to work with someone not just trying to make a sale! Very nice change of pace!
Nina did an excellent job helping us today!
Excellent service, flexible options in purchasing, beautiful furniture and setup ideas. JAIME is amazing , he is very helpful, personable, and a pleasure! He helped me pick out the perfect couch that we were looking for.
Let’s just say that we paid and it didn’t get built. August 6. Appointment on the 10th for them to get back I already gave the old ones away I guess the Couch it is.
The Manager was friendly and very helpful in my selection of a dinette set.
We had a great experience working with Daniel Mason. He was very knowledgeable and friendly. We never felt pressured or rushed. He answered all our questions without hesitation. We will definitely be a future customer.
Well so far everything has been great. We have ordered our furniture and we are eagerly awaiting the arrival. Should be happening in about a week. The people at the store were very friendly and cooperative and helped us pick out just what we wanted.
I worked with a very nice person named Qay. She was very helpful and knowledgeable without being pushy.
Regular prices. Salesman was dishonest about expected delivery times to secure the sale. Months later and I still don't have my furniture...
The salesperson (Jean Paul) was extremely knowledgeable about the inventory. He provided a great deal of information about the construction and the materials of three sets that I was evaluating. He was helpful, patient and NOT pushy which really made the shopping and buying experience welcoming. After the furniture is delivered, I can provide a more complete review.
Just bought a mattress with Jamie Johnson. He was personable and went over and beyond to help out!
It's the bad service 😭😭😭 for me
My experience at Ashley Furniture Outlet/Store was AWESOME!! The store is filled with beautiful furniture. There are a lot of options to choose from. I found exactly what I need and want!! JAMES is a major asset to this store/business. He’s very professional, patient, and knowledgeable about the items in the store. He listened attentively and worked diligently to get what I wanted. I definitely recommend anyone to stop in if you’re looking for great furniture, good prices and an awesome staff! I love The atmosphere!!
If I could give 0 stars I would. I just received my sectional that was well over $2500. It is damaged. On the 16th week (last week) my delivery was cancelled 45 minutes prior to delivery because two out of three of the pieces did not pass final inspection as they were considered damaged. After multiple calls and no success with an update, my boyfriend filed a formal complaint. We then magically got a delivery for today (one week later) with two of the three pieces damaged. Coincidence? I think not. Ashley Furniture delivered my failed pieces and now are nowhere to be in assistance. This is BEYOND UNACCEPTABLE AND I WILL CONTINUE TO VOICE MY POOR EXPERIENCE AND YOUR POOR QUALITY SO NO ONE ELSE HAS TO EXPERIENCE WHAT IVE GONE THROUGH. STAY AWAY FROM THIS POORLY RAN BUSINESS. I would have been better off going through a private seller with running the risk of getting robbed of my money as this is not much further from that.
Worst customer service for people of color white lady came in behind us the guy asked her how can I help you and did not ask us. This is my experience for the Ashley store on Independence Blvd
Jamie and Nina were the sales people who assisted us and they were very nice and easy to work with. They helped us get a great deal on our couches, and worked to ensure we had everything we needed and that we understood the delivery time frame and process. We had been hesitant after reading so many negative reviews about the whole process (especially delivery), but it all went very smoothly and so far we've enjoyed our sofa and loveseat (purchased 4 months ago)
I went to the store with my husband and baby looking and ready to buy a bedroom set today, not one employee even acknowledged us. My husband tried to get the attention of a store worker and she completely ignored us. That gave me my answer, I'm shopping elsewhere.
Unfriendly staff never spoke or offered assistance. Fair quality but high prices. Did not like & would not recommend.
I just did a review and posted it. It's not there. I will just give four star because bad parking . I will not retype my information. Nice workers and nice merchandise. Little high for outlet store
They outsource their deliveries to incompetent people who have zero concept of harnesses or taking care not to ruin your home. My hardwood stairs were ruined, my walls dented, and my door frames dented. They tracked red clay mud throughout my home. The items delivered were not assembled properly so I had to have 2 different sets of people come to fix the items. Their customer service adds extra bureaucracy when trying to solve simple problems and are unhelpful in getting to a quick, satisfactory solution. They have a "take it or leave it" attitude when their own products are defective or their own employees make mistakes. Will NEVER use this company again.
Amazing, great customer service, and a fun experience
Had a bad night!
Ordered a recliner from the Home Store in Matthews on March 4th and as of May 20th, 10 weeks later, no one from Ashley’s has any idea when it’s getting delivered!!
Worst customer service experience EVER! Received part of the order (even when we requested it be shipped together) and the part that was delivered was not complete and could not be used. 3-4 times of them trying to "return/replace" the part that was missing and NOTHING! Had them cancel the other order and pick up their incomplete delivered furniture! 2.5 weeks later and still NOTHING no credit back to our account so we are needing to still make payments on furniture that is not in our home and was supposed to be processed as returned/refunded???!!! This was our first time purchasing (or trying to at least) here and thank goodness it will be our last! I called customer service last week and still no response to my request! I just have never ever!!!! Go elsewhere.....spare yourself the angst!
Not a place I'll return to or do business with
Needs improvement in Customer service. Found whatever I was looking for but couldn't find a sale representative. I had to walk around the store asking other customers if they worked there. I finally found 3 gathered in living room set, 1 had his head glued to whatever inventory he was doing. They Seemed to be bothered when I asked for assistance. Horrible experience!!!!.
We were met and received absolute attention to what we wanted. By all means do go to Ashley outlet to get good prices for your dollars.
Nina and the sales team were wonderful. Great prices and quality!
The girl that walked up to me yesterday was super snarky and rude. I was looking into the most expensive (I think) bedroom set on the floor and she acted as if I ruined her life by existing. Turns out, I left my license at home on my printer so I couldn't get my credit run. But it's a good thing because I wouldn't want such a horrible servicer to get a commission off me. South Blvd location is always friendly if you must have an Ashley piece.
Good prices and a good variety but Customer service could be better.
Worst customer service, we bought a sofa sleeper here a year ago, now its broken, thank God we purchased insurance, it took almost a month to finally have it replaced but the truck came with another broken one, so they got us a store credit. Now we have to wait 8 to 12 MORE WEEKS to finally get a new one. We came to the store the guy who talked to us was so rude, he didn't care about us as clients. So at the end it has been 2 months trying to get a new sofa or at least get it replaced. If you want to get your furniture, go somewhere else.
The phone team was nice. The sales team was quick, however delivery is a mess!! I ordered a dresser. They delivered the wrong one and wont do the exchange. I had to have them come out twice to complete the install for that same dresser. They sold me the bed without letting me know i forgot the box spring. One guy came in without a mask and had me call in saying he wore one.
The sales team at the store were nice, however delivery is a mess!! I am so upset that they do not allow returns or exchanges after delivery even though I was told that in the store I would have 30 days to return if I didn't like. The delivery driver told me a lie and said I had 24 hours now even before 24 hours is up Ashley is telling me they cannot return anything! I am not happy with the customer service run-around I received! Update: I wanted to take a moment and update my review from one star to five stars. I made a simple mistake in placing the order for my LAF sofa and when the delivery person and customer service gave me the run-around I was distraught. Instead of accepting what they told me, I decided to go into the actual store. I am so thankful that the sales associate Jamie and the manager Tina on staff were there because they were able to help me instantly!! I now have my newly delivered sofa facing the correct direction and I am so happy!! Thank you, Thank you, Thank you !!!
Wish I could give negative stars Ashley! Ashley is the worst. Ordered furniture early August, kept getting run around for delivery. The salesperson never returned calls and Manger was no help. Canceled order March 4th was told 7-10 days for refund. Just called and was told refund wasn't approved until March 12th! What was there to approve? I paid for furniture that you knew you never delivered 🤷♀️. Now telling me March 24th before refund hits my acct! I bet when I call March 24th they will give me another date just like did with delivery dates. Beware when ordering.
We bought a bed three months ago, they delivered it after two and half month which they said they would delivered in one month. I can accept it in this pandemic period but they missed the screws of the bed and they have never returned for three weeks! We have a uninstalled bed in our bedroom for three weeks all because I trusted them. Never return this store again! NEVER!
Daniel Mason was very helpful and we are very excited to buy our sectional!!
I will NEVER buy anything from here again. Period. I ordered my couch December 4th and was given an estimated delivery date of February 9th (over two months). I get it, COVID has slowed things down. However, on February 8th, I had to call them to find out my couch would not be delivered (they have not communicated AT ALL). Then.... they said they had no updated delivery. I would receive an email with an updated date in 2 days. Five days later.... I'm calling again, requesting an update. Then they say it will be here March 4th (THREE months after I ordered it to begin with). Once again, okay... I get it, COVID, but they did not email me as promised with any information. So, yesterday I get on the phone to see if my couch is really going to be here tomorrow. 🙃 Customer service says they need to verify my number and email. Within 24 hours, I'll receive a text or email to verify the delivery date and time. Great! Finally, my couch will be here and I can boot the uncomfortable futon out of my living room. No text or email ever came (surprise, surprise). So, I called again wanting to know what's up. NOW the couch is back to not being ready at all and they have no estimated delivery date. 😑 Do yourself a favor - just build your own couch. It will take less time and involve less frustration than dealing with Ashley Furniture.
Great prices. Very friendly and helpful staff
Do not shop here they are selling items in their store you cannot get delivered a year out.They are at least a year behind on deliveries. We are sure it's because of Covid-19 and they will not admit the fact they cannot deliver in a reasonable amount of time. We purchased in August and they just called us In November and asked us to wait until December. We canceled and went to Conns, we have furniture now.
The service was excellent and my sales person Jamie was fun and very helpful. I will be back and I love the prices and the furniture.
Paid cash for my office furniture on November 30th. Still no delivery as of January 25th and NO contact from the store whatsoever.. I was told twice that a store manager would call ... NOT ONE RETURN CALL.
The worse furniture company. There is a serious lack of customer service. I have never dealt with a company that does not stand by their product like them. I purchased a bed & paid for delivery. The bed was set up I sat on it and the bed fell to the ground. The side rail cracked and I was livid. I immediately went to store and was not helped beyond a card to call customer service. Called sent pictures and the solution was they would send me a new rail. Well I didn't want a rail the bed is poorly constructed and who wants furniture that will not last. They would not allow exchange or return of it. I have battled with my credit card company and them for months and still no functional bed. Wish I read these reviews before and avoided this company. 0 stars
Ordered furniture in June. Arrived broken in August. Still waiting on a replacement. Customer service is non-existent.
We ended up purchasing a nice living room set. Nina and James were great to work with.
Good service. Reasonable prices
We were greeted by Kay at the store who went above and beyond to help us. He is really great, he deserves 5 stars. But delivery is really frustrating.
Will never shop at this place again
Made an appointment online, because website shows it had in stock, when I got to the store for the appointment, saw them in the "outlet ", I am now told they do not have in stock, and itwoyld take 10 plus weeks before it arrives. It is very frustrating dealing with Ashley furniture, go to Rooms to Go.........you will get you furniture while you have time to use them. When I order my couches I was told 10 weeks it was 13 weeks before I received them also very frustrating because Ashley furniture kept pushing the dates back and did not inform me until I kept calling. Some of there employees in call center do not understand the meaning of CUSTOMER SERVICE, they need to be customers to see how frustrating it is to deal with them. Will never again in life recommend any one not even someone I dislike to purchases from Ashley furniture, be honest up front, not say you have it to get me in the store to sell me something else, YOU HAVE TO ORDER AND WAIT 10 OR MORE WEEKS, FOR IT TO ONLY TAKE LONGER FOR TWO TABLES YOU HAVE IN AN OUTLET, YOU DONT WANT TO SELL........
Order online don’t waste your time! First went to the store and was greeted by Dan who was great, after some shopping around at other stores we can back but he was out So we were helped by Nina and I sure wish we waited for Dan. The tried to trick us into buying the furniture plan even after we said we didn’t want it making us think they were doing us a favor yet still charging us. Also charging Extra fees that weren’t online and higher fees than online Online it said some of my furniture would be shipped 10/31 but she processed the order together , everything being delivered 11/6. After waiting for the chairs that were cheaper online and would have been here soon...they are now delayed another 2 weeks! after talking with customer service I was told Nina should have separated the orders since my chairs are waiting at the warehouse for the rest of my furniture!! Like I said do yourself a favor and order online! The prices are better TRUST ME
Ho see the manager dan and the sales rep james. Outstanding customer service and I will only buy my furniture from here ! Got a sectional with free delivery along with a dining set here. They worked out how to add the protection plan on the final price without me actually paying for it because they added it into the sales price . If you want to know about customer service go see these guys and save up on furniture which I would've spent more at rooms to go and harvetys.
Millie and David were great. Got exactly what i wanted.
First stop I made looking for a new sofa. Got a great deal on a leather sofa and can't wait to have it delivered!
3 weeks ago I placed an order for a couch. They told me it would be a month before it could be delivered. Then they called and told me it would be an additional 10 days. The day of the delivery (after I took off work) they called and said it would be 2 more months for the delivery. I called and cancelled. They told me I would have my money in 7-10 days. 2 weeks later they called an asked if I still wanted the couch. They somehow didn't get the cancellation notice. Then a week later I was told the couch will be delivered this weekend. I told them I had cancelled repeatedly. Then today a delivery guy said he's on his way. Cripe! When I called customer care they said there was a note in the system that I wanted the couch. Again I'm waiting 7-10 days for my promised money back. My recommendation is to stay away from this unethical business.
Just have to wait a good while for the delivery to happen. It's mid-July and it will be September before we see our furniture.
We spent $1600 for 2 power recliners. Within 1 week of getting delivery both chairs had a failure of the electronic controls. When the first chair failed in 6 days, we called and were told we had to wait for a new motor, 7 to 10 days, and then call again to wait for a technician to come out. Then called again about the second chair. We asked to speak to a supervisor and told someone would call us back. We did receive a call back but simply were told to wait for the required time. ABSOLUTELY LOUSY CUSTOMER SERVICE! IF A NEW CHAIR FAILS IN ONE WEEK, WHAT DOES THAT SAY ABOUT THE LONG HAUL? Will never shop at Ashley again!
The sales experience was good; James Yeurink our salesman was very nice. But be careful when choosing your delivery date during COVID - they give inventory away based on delivery date NOT sales date. We bought our couch back in June and it was in-stock, but pushed our delivery date out in order to coordinate it with our move, and Ashley gave our couch away to someone else. Now our couch is on back-order and we won't get it before our move. And our new house is 'out' of their delivery range, so they won't even ship it to us when it does become available again. We had to cancel our order. Very poor order execution.
Went in on 5/23 and bought a couch. Picked a delivery date of 6/23 because that was the soonest they had. That's exactly 1 month. The one who helped me, Greg Butler, never said this was just an estimation. We were told to expect a call the day before delivery with a window of what time they would arrive. On 6/22 I hadn't received a call, so I called them myself. Turns out, they don't have the couch and my "estimated delivery date" in their system is now 7/18. I now don't have a couch at all because we had just paid someone to remove ours. Why didn't anyone call to tell us?! Never going back here. Update: Called them on 7/2/2020 to confirm delivery date. The person said even though my date is scheduled for 7/18, the pieces won't be in stock until 8/14. Again, I had to call them to find this out?! We are canceling our order. This is ridiculous. And guess what, they are charging me a 10% fee for cancelling. Guess that's how they stay in business.
Not a fan
Horrible experience; the worst I have ever had with any place I have done business with. It has been almost 2 months now and the delivery portion of this transaction has exhausted me. Finally got the refund process started today. Let see how long it takes for me to get my hard earned money back.
Good price, quality furniture BUT delivery ruins it all. 27 days from purchase until they could deliver. I had to chase the delivery truck because they were trying to deliver to one of my neighbors. Next the delivery guys told me they had forgotten 3 of the 5 pieces we ordered. They had to return to the warehouse for the rest. They said the warehouse was very close. 27 days!
Poor customer service.
My daughter and I visited this store today the workers reminded of lazy slobs. Instead of greeting customers coming in the door they sat on the furniture looking at you like you should’ve be there and looking at their cell phones. Not one employee asked if we needed assistance so we left and I’ll purchase my furniture elsewhere. Horrible customer service in this store.
👍🏻
didn't find anything i liked
Horrible experience. Delivery was three hours late and we were not notified. Our coffee table that we have had for less than 48 hours is already chipping. Our dining room table showed up missing parts so it cannot be put together until those items are shipped. When I called this store Rita was of no help and had an attitude. I will never be purchasing from Ashley again and will highly recommend people shop elsewhere.
Delivery was scheduled for mid February according to our sales person. When we received no calls and couldn't track our delivery online I contacted customer service who advised the delivery would be set for the week after. The same thing happened no calls or ability to track online for the new confirmed delivery date. Customer service now says the delivery won't be ready for another week!
We walked in and were greeted by Henry who was extremely pleasant and did not "hover." We found what we were looking for at a terrific price.
I would not recommend that you buy from Ashley. They send partial deliveries of what they promise you. I bought a couch and a tv stand and have had to schedule three separate delivery dates due to their incompetence. Delivered sectional with a rip in it, was told tv stand did not delivery because it was damaged in the warehouse. Finally received tv stand two weeks later was also told couch exchange would be that day, it was not. I had to schedule another day for the exchange. Basically, if you order from them plan to take time off of work because you will need it. The cherry on top sales guy gives me his number and says call me if you have any issues tried calling a few times and there was no answer.
DO NOT BUY from Ashley’s!!!! As many people stated, the customer service is horrific! I didn’t see this prior to purchasing so I hope you do! DO NOT BUY!!!! They do not communicate and will make no efforts to rectify the issue! The most horrible buying experience. They sell you items that don’t even go together and extras that you can’t use together. Deserves ZERO stars!
Twila was awesome. I came into the store to purchase a love seat and mattress that my mother was paying for from another state. She stayed in the phone with my mother and answered whatever concerns that we had. I will be going to this store again
Very nice and approachable people... but after you go to purchase, the last at the desk is very unprofessional and asks useless questions. She charged us 150% interest! On a couch and one kids bedroom set!!!! They play you, do not go there!!!
Because I was approved online they didn't honor it it so I did not go back and get nothing from them they didn't reach out to me or anything so I'm giving them a one-star cuz they didn't do their job
I ordered a lot of furniture from them, two couches, two kids bedroom sets and a dining table and chairs. Most everything got delivered and is good furniture. However, my kitchen table did not come, but the chairs did (all of which were very wobbly). After a lot of delaying the delivery of the table I found out the table was discontinued (nevermind the fact that i ordered the table two months before the delivery date). After more back and forth I got the ok to get a new table, but had to fight for them to let me exchange the chairs I had in order to get new chairs that matched the new table. Finally the new set comes, I got a table, 6 chairs and a bench. Table is fine, the 6 chairs are once again wobbly, and my bench was a no show. I want to be clear that the delivery drivers were great amd the people I talked with and ordered from in the store were great, but their customer service department is a joke. They dont care about all the inconveniences that come along with taking time off work to keep having to reschedule deliveries because they will only deliver to my house on Thursdays. The process of trying to get them to resolves mistakes that they are responsible for making is pathetic.
About 2 days before my order was supposed to be delivered I got a call saying it would be delayed almost 3 more weeks. After reaching out to the customer support department I was basically ignored. I was pleased initially when selecting my furniture and was excited to have a fresh set delivered, but now ill have to go back into the store to explain the inconvenience and hope they can rectify the issue. If you plan on ordering from here, make sure you are given more clarity on the dates your furniture will arrive. Very disappointed and inconvenienced.
First visit there, looking for living room sofa. Greg was very helpful.
Update: salesperson said we would get refund and would call back! Haven’t heard from him yet!!! Reported them to the BBB! Looking for other avenues to report this business if any suggestions! They have our money! Tried to buy sofa at the Mathews location! Same problems! Scheduled delivery THREE times! Last minute phone call each time saying product didn’t pass the delivery inspection not coming! Tried to cancel they want to charge me 10% to cancel a product they can’t provide and are the reason I’m cancelling! Wish I had read these reviews first would not have purchased! Never will again! WORST customer service EVER!!
It was good first time I visit
Love this place! Will be a shopping here! Prices are excellent!
Ashley Review Our in-store experience was quite pleasant. There were great deals in the clearance section and nice looking pieces. We signed up for delivery to occur the next day, paid, and were on our way... It all went downhill from there. First, our delivery the next day never came. When we called to find out what had happened we were told that they showed up, knocked on the door, called, and then left. Turns out they were calling a phone number unaffiliated with our account and they never knocked on the door; we were home and up in our apartment at the time in question. We imagine they must’ve barely attempted to get into the building, let alone come up to our apartment. When trying to reschedule, customer service told us they could only deliver goods on certain days, so we had to push back our delivery a whole week. There was no empathy or expediency on their part. The communication from their automated system with regards to a delivery window was vague and inconvenient, as we couldn’t speak to a real person. We noticed a few dings in the store and decided that we were okay with it, and that that was justification for clearance pricing. However, upon delivery we noticed many other, larger scrape marks such as the ones pictured, throughout our pieces. It was clear that the movers were not exactly handling the items with care and we would not have purchased them if the same conditions were presented in store. “As is” should apply to the state of the item in the store, not upon delivery. Lots of loose, missing, or incorrect hardware was noticeable inside of our cabinets, but I guess that’s what they’re trying to sell you in the clearance section.
Couch I bought was a floor model with no warranty, that’s my fault , but the wood on the inside of the arm was broken, all particle board cheaply made , staples coming out of the back leather . Then when I went to pick up my table they must have ZERO organization in the warehouse , sat outside for over a half hour for one lousy table .
Great experience! Scott Radar was very personable and knowledgable about the products...even turning a chair over to show us the construction and power mechanism. We are thrilled about our new furniture...can't wait until it arrives!!!
My fiance and I had been shopping around for a new couch or sectional, we had visited almost every furniture store in the area. We stopped by this location about an hour before they closed on a weekend. We were greeted as soon as we walked in by Greg, he went above and beyond in helping us find what we needed without being pushy in the least. In the end, we found a sectional that we loved, and on top of that, he got us an amazing deal on it as well. Very highly recommend this location.
I got a sofa and loveseat here new for 575. Their selection is solid, but what really stands out is their service. They're not pushy, and even tried to help me find discounts with their online match program. Just stop in and you'll see what I mean.
BUYER BEWARE!!! I would not recommend purchasing anything from Ashley Furniture. My experience has been horrible! We purchased 3 bedroom sets and have been trying for 3 weeks to get our order fixed. I cannot get anyone to return calls or even address our concerns. 1 bed was assembled incorrectly and the headboard was not even attached and was missing screws. Another bed has a mattress that does not fit properly due to design of footboard, and the 3rd is a storage bed that has unusable drawers due to a design deffect. (Their staffs words, not mine) No one can give confirmation of a credit for incorrectly ordered bunkie boards. And this does not even touch on the garbage they left when putting the items together! Buyer beware! Steer clear unless you want shady service, poor quality furniture amd a huge headache!
Twila was awesome. We got some incredible deals.
Had a nice visit, but I spent a lot of money..
Love the bedroom set I got, and a really good deal too. Everything arrived quick except for the things Ashley delivered. My only complaint is they charge you 100 delivery and put the furniture together. The stuff that needs to be assembled arrives ups and you put it together. They bring the things that are already assembled. And charge you 100 bucks no matter what.
I was totally ignored by employee's.
We got an amazing deal on a discontinued love seat recliner with center console. Our in-store experience was great and everyone was accommodating and helpful. However, our love seat arrived with a small scuff and a small tear in the upholstery. Since the delivery arrived via an Enterprise rental truck I figure they must out source. The piece arrived fully plastic wrapped and the delivery guys were extremely careful and respectful so I have no idea who is responsible for the minor damage. No worries, though. It's a simple fix that I can handle and, even with that, the deal was incredible, and we are happy with our purchase.
Do not purchase anything from this location. The staff is incompetent and refuse to accommodate their customers when they have clearly made a mistake. The salesman gave us a delivery date and then did not even schedule it. So they suggested canceling the order if we had a problem waiting an extra week for delivery. Then Refused to offer any compensation for their mistake!
Was ready to purchase when salesman said the prince and said it had shipping included in that price. I asked to verify that price he said has shipping included and he said yes. After 10 minutes of him struggling on the computer he came back with a higher price with another charge for shipping. Did not purchase since price was not what he quoted.
They will tell you they price match but they really dont. We found the same sectional over $500 cheaper and showed proof to the sales person who then went to discuss it with his manager. The price was listed as $1299 after at least 30 min the sales person comes back and has two sheets in his hand. The "original price " sheet and the "deal sheet". I notice he's trying to distract us with typical sales person tactics so I request to review the sheets myself. That's when I realized what was supposed to be $1299 was now over $2100 and the "deal" had a total of $1900+. How did this sectional almost double in price when the configuration was identical to the listed price on the sign with the exception of one ottoman? Not only did they not proce match, they fully intended on charging nearly twice the listed price. We opted not to purchase and will not return because of this experience.
Store has a clearance section with great prices.
Had a terrible experience at the Ashley Outlet @ South Blvd. Decided to make the trip to this location, and indeed was worth it! Mr. Henry was very nice and attentive, made the purchasing process a breeze. I will say that one of the managers there was a bit rude, but overall enjoyed my experience at this location.
I did not have a good experience in this location at all. I need to tell you all that I had escalated the issue on my own and had a wonderful turnaround experience. Ashley is a great place to buy furniture. This location just needs a bit of a turnaround on culture, but seems they are doing it and there are some fantastic deals here :)
Customer service is always on point every time my family and I visit this store. Each associates is willing to help and explain all the deals. Special thanks to Henry for his help. We bought a couch here recently and very pleased with a quality.
Matthews location 4 thumbs down!!! Unfortunately 1 Star is the lowest rating but deserves a zero star. Customer service and sense of urgency is so terrible. I was excited to pick out new sofas but the process from start to finish was the absolute worst. I will give details here so you can see what I have been dealing with: -sofas delivery date never happened. It was scheduled for a Saturday late morning. Waited all morning and when that “window” expired I called to find out if they were still coming. There answer was NO, the sofas arrived damaged (mind you I ordered and had three weeks set for delivery). They said, “didn’t anyone call you?”...and when I asked when I was getting my couches there answer was “we ’t have that information but will call us during the week to let us know. At this time I have no couches for my family to sit on. What and inconvenience. A week goes by and you guessed it, NO CALL. I call them (FYI, they have yet to ever call me when they say they will). They have it scheduled to deliver on a Thursday, i of course asked who confirmed this and that I would be home during that day and time...long story short it was that day they selected for me or wait or wait An additional 2 weeks. Moreover, I get the sofas and 1 came damaged. Add another three weeks to get this replaced. Adding more to this they sent it with the wrong mattress (sleeper sofa). It’s been over two months and I still don’t have my correct mattress. It gets better...they said they would refund me 10 percent for all the trouble. It’s been three weeks since they said I was getting that back on my card, still no refund. I called them, walked in about 4 Saturday’s in a row to the Matthews location and they don’t seem to care, give generic answers and don’t help at all. I honestly can’t see this location Ming it more than one year. They are terrible in all aspects. Buyer beware. You can spend about the same price at other location/brands and get better service. Will never set foot in this location again and will warn anyone to do the same. We all work hard for our money and time is too precious to spend battling this store to get what we rightly paid for.
Terrible customer service. The sales team acted bothered when approached with a question. Management leaders were equally as rude. We already knew the item we wanted and they had to restart the check out process three times. The original sales person we started with went to lunch mid transaction and handed it off to another sales rep, who had to start over again. The whole process took almost as long as buying a car. Even though we saved some money, (not a huge amount) I would rather have gone to another store than have that experience all over again.
I found bugs real bugs live bugs in my head board................. and Ashley is refusing to do anything.....
The South Blvd store had a chair at a great price but I need two. Independence had another but at a higher price. Eventually it gets worked out to purchase both at the same low price but it took nearly an hour. Then comes the pickup. Independence was a breeze (suprised since they seemed to be the issue in getting the chair adjustment) Get back to South Blvd and find I have receipts for pickup only at Independence. The staff quickly finds my order by name. These places have some decent prices. There is even a discount section in the outlet store. Check for damages in the discount section but the other stuff is fine. Find a discontinued item and you will have a real bargain.
Great customer service and we love our new couch.
I buy this mattress like one month ago we change the blankets and we have very bad surprise, my wife went to the store and the manager say we can't do it nothing just put in the trash I spend over $1000.00 in this mattress for use one month and after trash the manager is very conceited, before put this review I try talk with her but after she don't want attend me, so if u still want buy in this store check very good before pay
BEWARE This Store! Damaged items delivered, they don't return calls and refunds are charged very high restocking fee. Stay away at all cost. Very difficult communicating with them and getting timely solutions if any.
AWESOME service and great selection... Henry went above and beyond.... Great old fashion service at fair prices.... Wonderful and THANK YOU!
I went in Wednesday for the first time and I'm enjoying my beautiful rocker recliner as I post this. Dawn was wonderful and I even brought my daughter back Saturday to look at some stuff for her new house. Once again, Dawn was great and everybody else in the store was super friendly. I'm going back Friday to get more!!!
We had a great experience at Ashley Home store in Matthews. Henry Samuels answered all of our questions and made the decision to purchase easy. We appreciated the great selection and no pressure environment.
Not Outlet prices by any stretch of the imagination these prices are way too high for Outlet setting. you have to really look over some of the furniture there too. There are dings and dangs I'm everything and way overpriced
Great Selection, Great Prices (definitely check them out before you purchase online), Friendly Associates who are helpful but not overbearing. Bought a couch from them!
Customer Service very poor!!!! my husband and I stopped by the store today. We saw the grand opening signs and wanted to check them out as we are in need of furniture. We arrived at 10:02. Walked in the store and there was a about 20+ people seemed like having gathering. They all looked at us and ignored us we felt unwelcomed. ( side note: after 5 mins one person turned around and realized he knew us and acknowledged us and explained the store... thank you sir!) everyone else was just looking like “what are they doing here?”. I’m sorry, was this a private event? If so , you should not have signs up saying grand opening and a sign man on the street. We walked around as they continued their meeting at the front of the store. We walked to the back and asked two men in the stockroom what was going on. They said the owners are here for the grand opening and it’s a big deal. We continued to wait around hoping that the owners would send someone to check on us or acknowledge us, but nothing for 15-20 minutes. I had questions about a set, but no one to ask. They kept giving speeches about the store and how hard they worked to open it! ( that’s great what about me the customer who is in the store and now feels unwelcomed). Can I ask why didn’t you do this before you opened at 10am? Can I ask why you (the “owners”) didn’t acknowledge us at all and thank us for coming into your store? I saw something I wanted to purchase, but it will be a cold day in hell before I purchase anything from this store! I felt like they looked at how we were dressed on this Friday morning and judged. Customers are first! This would have been a perfect time for the “owners” to show the sales team how to provide good customer service.... No thank you Ashley Outlet!
Not bad, but I was looking for more of an outlet type of store with discounted furniture.
Dana repeatedly told me that the items of interest were more pricey
Very good prices
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
