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Ashley Store | Mooresville, NC 28117
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Mooresville, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Mooresville, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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I have worked with Dan Pieszchala for approximately 6 years and he has always gone above and beyond with us. Rheva Tallent
Was a great experience. Very pleased
Our experience in the Mooresville store was very pleasant. Our designer, Sandy Ruhlin, was professional and worked with us to get the furniture we were looking for. She was extremely helpful and promptly answered all of our questions. We highly recommend Sandy and this Ashley location.
Excellent customer service by Dan!
Immediately was approached right away with a kind face, very helpful, considerate, not pushy at all and worked with me for my specific needs and even found me ways to save. Super quick and painless process. Very happy with the product and service! Highly recommend
Walking into Ashley today we weren’t expecting to purchase a dining room table, but with the help and ease from Dan Pieszchala it was a no brainer. His customer service and knowledge were top notch. Can’t say thank you enough for all your help in making this happen. We will definitely be back for whatever else we may need.
We walked into Ashley today with intentions of leaving with a couch and coffee table & we did just that! Sandy was absolutely awesome to work with and helped guide us in purchasing the perfect set for our home. Her background in design helped us ensure that everything would look great together once it made it into our living room. Highly suggest Sandy and the whole team over at Ashley Furniture in Mooresville - we have never had a bad experience dealing with this team after multiple purchases with them!
Danny our sales rep was great! This is our second time purchasing from him and we were in and out in half an hour after he took me to exactly what I was looking for in my small sitting room.
Always a good experience with Sandy and sales team.
I came in with a friend to help her choose a sofa, and I left with one too! Daniel was very courteous and helpful!
Daniel was great to work with. Highly recommended!!
Came in looking to browse through sectional options. Ryan was helping us and was BEYOND amazing! Very knowledgeable. Very helpful. Very honest and willing to find us the best price for what we wanted. Overall a great experience for something that can sometimes be pretty stressful. Ryan for the win!
Dan Pieszchala was extremely knowledgeable on all items on the floor. We told him exactly what we were looking for and he picked us the perfect sectional and customized how we wanted it. He made us feel comfortable throughout the whole process! From sectionals to recliners and mattresses he is the one to go see!!! King of price, we definitely will be going back for more!!! Would give him 10 stars if I could!!
Dan was a great help! We just recently moved into our first home and were on the hunt for a new couch and he made the process easy and stress free! A very personable man who genuinely cares about his customers! We look forward to working with him in the future!
We just left the store with huge Smiles on our faces. We were looking to furnish our vacation home and they had everything we needed. Our sales person Ryan was extremely attentive to all our needs. He was patient and took so much time helping us choose exactly what we need. What a wonderful experience. We can’t recommend Ryan enough. He was very knowledgeable and answered any questions we had about choices. Go Shop at Ashley Mooresville you won’t be disappointed!
Our experience at Ashley was great. We had an idea of what we were looking for when we went in and Dan P. was an extremely helpful sales person. Definitely would recommend working with him for your furniture purchase!
Sandy the sales person was the very best. Delivery folks were very courteous, efficient and careful
Dan Pieszchala was a huge help, guve that man a raise
Eva was great to work with.
Scott R helped us pick out our sectional and outdoor furniture. He was professional and transparent in walking us through our options. Would highly recommend.
Ryan was EXCELLENT! Very knowledgeable and attentive. We had a big order and he was patient and very helpful.
Always the best experience when shopping at Ashley Furniture. Have been dealing with Sandy R for years. She is knowledgeable and helpful when it comes to our mix and matching needs.
Thanks to Ryan we were able to find a dining table and he was great!! Highly recommend!
Great, fast service!
Dan Pieszchala was fantastic. Thanks for working with us! Regards, Clark Family
Steve was excellent help.
We came into the store to look at recliner sofas and were immediately greeted by Sammie. She directed us to what we were looking for and after checking out some different pieces, we chose the first one we looked at! She also helped us add the matching recliner chair to complete our purchase. She assisted my son in opening a credit card for the purchase and offered us an additional discount by participating in a St. Jude donation. The delivery was quick and smooth and we are enjoying our new living room set! Thanks Sammie!!
Ashley Homestore is our go to for furniture and Eva was super helpful and friendly in helping us pick our new couch.
My salesperson was Sandy. She was incredible and extremely patient and helpful. Excellent experience.
Great experience with dining room table and chairs. Sales rep, Dan Pieszchala, was very nice to work with. Everything from purchase to delivery went smoothly. I had one chair that wobbled a bit. I called Ashley Homestore and they scheduled a service call to come fix the chair. Everyone I have dealt with has been very courteous and accommodating. Thank you.
Scott was great and very knowledgeable
Ewa was so great she helped me find the perfect sofa and was so comfortable to work with. I highly recommend working with her and the store has such a great environment and atmosphere.
Sales people are SO helpful, friendly and absolutely no pressure. John and Daniel spent so much time with us to make sure our bonus room was exactly what we wanted.
We had a great experience at the Mooresville store. I had been in to look at sofa sleepers recently and spoke with Dan. He was very helpful and answered my questions. Returned with my husband and asked for Dan again. He appreciated us asking for him and did his best to give any deal possible in return. We ordered the couch and can’t wait to see if Ashley’s delivers a good product.
Scott in the Mooresville location has assisted me for the past few years in finding furniture that fits our lifestyle! He does a great job in asking key questions and is knowledgeable about Ashley programs and products! It really enhances the shopping experience when you are dealing with someone that knows their product and takes the time to get to know you!
We love our new dining room furniture! We have purchased furniture from Ashley before with Sandy as our salesperson in Mooresville N.C. She knows what we like & has given us the best prices. Absolutely the best experience shopping there.
Dan was very professional and courteous and able to assist me and answered my question to make my purchase easy.
I had an exceptional experience working with Dan Pieszchala. He is an incredible salesman who made the entire process completely painless. Dan offered great pricing and delivered exceptional customer service. I highly recommend him to anyone seeking a seamless and rewarding sales experience. It's clear why he's recognized as a 10x Million Dollar Rider Salesman.
Sandy was great!!!!
Steve was very helpful!
Sam greeted me after entering the store, asking if I needed any help and what i was looking for. She guided me where I needed in the store. Didn't hover as I looked around and didn't try to push anything on me like alot of sales people can do. Was around anytime I had questions also. In the end she scratched my itch...lol... and I walked out purchasing a power recliner sofa. Other staff was nice also and did not bother me, knowing I had done been helped.
Richard was wonderful, greeted me when I arrived and told me where the sofas were located in the store. He then said let me know if you have any questions. I loved not having a customer representative breathing down my neck. I was able to look and when I was ready I told Richard and we did the paperwork.
Scott and his team was awesome, really took his time and gave my family good advice for our purchase. Top notch!!
Steve was very delightful to work with! He helped my dad find the chair and couch that suited him. He was not pushy and stood back and gave privacy for him to make a decision.
Dan was absolutely amazing! Professional, courteous, and made the entire experience as pleasant and fun as possible. Extremely knowledgeable and communicated clearly throughout the entire process. We left with a huge smile. He definitely went above and beyond for us, and we are truly grateful.
I enjoy working with knowledgeable professionals on my various projects. Samie did a wonderful job!
Samie was FANTASTIC!! She was super helpful, attentive, and knowledgable. She went above and beyond to make sure we got exactly what we needed and were looking for. Would HIGHLY recommend; Samie was truly a pleasure to work with.
Great experience working with Dan. He made the process seamless!
Absolutely wonderful experience! Sandy was very respectful, helpful, and courteous. She felt like family and assisted us with exactly what we needed. We will be back soon!
Sandy was very attentive, kept in touch, had my best interest in mind. I’m very happy w/my purchase.
Beautiful place wonderful sales and staff Ewa was amazing at explaining and very very helping with the purchase definitely will be back
Fabulous customer service. Very knowledgeable. Didn't crowd us while we looked. Took his time explaining everything to us. Very patient
Sandy was great to work with. Found us what we were looking for and gave us a great price.
After months of searching, Dan helped us find the perfect living room set. The most personable sales team all the way around. Will definitely be back for all of our furniture needs! Thanks, Dan and team!
We had such a wonderful experience! Eva was very helpful!
I had great service at Ashley! I went in looking for a TV stand and Samie was a great help pointing out to me what was available to fit the need I had for my home. She gave me space to decide and then set me up with exactly what I was looking for and was very patient with me and my husband as we measured to make sure it was the exact fit! Thanks Samie and Ashley furniture!
Sandy at Ashley was Extremely helpful. Positive attitude. Team players. Great negotiator. She is Friendly, appreciative, and knowledgeable. Sandy prioritizes understanding the customer’s needs, fostering trust through genuine conversations rather than aggressive sales tactics. Sandy possess in-depth knowledge of products and can provide valuable recommendations, helping customers make informed decisions. Sandy genuinely listend to my needs, asking insightful questions that foster trust and understanding. All in all I say - Sandy at Ashley in Moorseville furniture is a spectacular interior designer and stellar salesperson! Thanks
Richard and the Ashley staff were awesome to me and my wife. We knew what we wanted and what we were looking for and Richard greeted us and told us to ask any questions if we had any. All questions were answered and be helped us a ton on pricing with what was on discount and we were in and out in alittle under an hour. Richard deserves an A++
Scott was great. He was very helpful and honest.
Scott was so helpful and directed us to the perfect couch for our man cave! Super friendly, knowledgable, and went above and beyond to make sure we were getting a great deal. Thanks Scott!
Richard was very knowledgeable about finding the perfect sectional sofa. He never made us feel pressured or rushed into purchasing Ashley furniture. We will certainly shop there again.
Our visit at the store was Amazing! We met Dan and he helped me and my family deciding in our new couch. He was just great and we appreciate all he did for us!
Steve was awesome and a great help today!!
Sandy made our purchase as smooth as can be. She also checked in with us frequently and assured that she would be there when we were ready. It was great because she didn’t bombard us with calls or texts, she let us know she was there for us, connected with us, was honest with us and went about things on our time. We loved our experience and would recommend everyone to her.
Very good experience as the sales person and manager both were very helpful assisting us with finding a bedroom set. We ended up purchasing a set that is perfect for our needs
Exceptional customer service!!
Ewa was awesome to deal with. Very knowledgeable and took her time working with us.
Great service from Dan P in Mooresville. This is our second purchase from Ashley furniture at this location and both purchases have been seamless.
The entire team at Ashley is amazing, and Dan is especially fantastic. He did not push or rush us, he gave us space, asked a few questions along the way, and made subtle suggestions that resulted in us finding exactly what we were looking for! Thank you Dan and the rest of the friendly, professional team at Ashley in Mooresville, NC!
Sandy was extremely helpful! She was accommodating and knowledgeable with our selections and orders. Which was difficult since we live out of state. Thanks Sandy!!
Daniel was so helpful! He got us exactly what we wanted!!
Richard was great!
Richard was great! Super helpful and easy to work with!
Dan the salesman at the Mooresville store highly knowledgeable of the furniture I was interested in. He was not pushy and took considerable amount of time with me..he made our purchase and experience very easy. I will be an Ashley Furniture customer in the future.. oh yes can’t forget what a delight Sonya was..
Quick and fast Richard was a great help!
Such a great experience working with Dan! He had great information on the products and offered a great price! Will definitely be back for our furniture needs!!
Scott was great to work with and represented Ashley extremely well.
Ask for Eva Szmigiel. She is an awesome salesperson who isn't "salesy" if you know what I mean. She actually genuinely helped me find the right sectional. I really appreciate her. Good furniture too.
Great experience. Number one sales with Dan Pieszchala!!
Had a great experience with Eva Szmigiel. She was very knowledgeable and patient while I tried to reach my wife for the go ahead. She wasn’t pushy and was very pleasant to work with. 👍👍👍
Sandy was so helpful and patient with my 3 kids in tow. She was attentive without being pushy. We had a great experience.
So appreciative of our salesman Dan! Very delightful man who wasn’t pushy about selling anything!
Fantastic staff, incredibly helpful. Very knowledgeable about inventory! Made our purchase experience, a joy!
Eva was fantastic and patient with us. Helped get us the best deal with the perfect item!
I love this locations energy, Rich helped us in furnishing our living room and bedroom. Looking forward to finishing out the rest of our home with Rich and his team!
Scott was great! Helped us pick furniture that matched our decor perfectly. Wonderful to work with!
My Husband and I walked in looking for the perfect couch for our living room and with the help of Steve that is just what we found. Steve was so patient with us as we literally sat on almost every couch in the store. He was knowledgeable, there to answer any questions we had, and got us a great deal on our dream couch. It truly was an awesome experience!
We came in today looking for a table we saw online and ended up buying a different table with Dan Pieszchala! He made the process so quick and easy and was very knowledge about furniture. He is very easy to work with and explained the warranty in a way that made sense! My wife and I are very happy with our experience and love our new table! Glad we came in store before buying online. The entire staff was friendly from the second we entered the store. We will definitely be coming back!
Scott at the Ashley Store in Mooresville was very helpful in assisting us with purchasing our new dining table and a recliner. He was super to work with!
Dan Pieszchala was very helpful and fun to work with, it was a big pleasure to work with him on furniture. I would drive from anywhere to be treated as well as I was by Dan.
Dan was very very helpful with my purchase. He was pleasant and easy to work with. I will definitely return!!!
Steve and the rest of the staff at the Mooresville NC store made our purchase (3rd furniture buy with Ashley) the best one yet.
I had the best experience at this Ashley’s location. My mom was shopping for a new couch for her home and we had probably looked at almost 100 different couches prior to going to this store. When we came in, we were immediately greeted by Samie. She was extremely kind and knowledgeable throughout the entire process. She showed us some couches that she believed we would be interested in. We finally found the perfect one and she sat with us and figured out exactly what we needed. She also let us re-arrange the store while we were looking for decor and pillows to go with it. She remained patient and helpful the entire time and truly made the whole process enjoyable. I will definitely be coming back here and working with Samie for all my future furniture and decor needs. Thank you Samie for helping us, you were the best!
Sam was so helpful with find the correct mattress I needed. She was very helpful in explaining the features between different Purple mattress. If you need help defiantly recommended talking to her!
Ryan was very knowledgeable and answered all our questions. The ladies at checkout were very kind and easy to work with.
Steve was awesome! Helped me get the best price and made it all go forward smoothly and quickly.
Sandy is amazing! She is always looking out for the best interest of her clients!
We recently purchased a couch and love seat from Ashley’s. Sandy was amazing and very friendly and made our shopping experience an easy, stress free one. We will definitely be dealing with Sandy again.
Samie did a great job with me and my furniture buying experience, will definitely be back to work with her again, also definitely recommend asking for her when needing assistance in furniture buying needs, very attentive and knowledgeable ! Thank you so much Samie! See you soon! ❣️
Samie is a very amazing sales associate, she made our buying experience, fast easy and fun! definitely 5 stars!
Great experience at this location! We’ve bought several pieces over the years and always had great service. Dan Pieszchala helped me with a sleeper sofa for my home office and was so kind and informative.
We were so excited to receive the chair. It looked fine until I spun it around to see the spot on the back. They don't offer replacements if you sign for it. The driver literally just left when I seen this and I called customer service at that moment. I have to wait for material to be sent to my house and then wait for October before they can schedule someone to come out and repair it. On top of this, they only come out on Tuesday and Thursday which are my important days at work. They won't share what time they will come out until 2 days prior. Just heads up to inspect all around your product when delivered or this is what you get... Not at all customer satisfaction for me. I'm in disbelief about this whole situation after spending my money on new furniture.
Came in today looking for a sectional. We usually work with Daniel. He was off so Sandy Ruhlin stepped in to be our sales associate. She has a calm demeanor that was so appreciated. She was very knowledgeable & accommodating, answering all of our questions! Thank You! Once again, we are happy customers of Ashley Furniture!
Sandy helped us and did a great job.
Samie was a great help with our purchase! Thank you for going above and beyond!
Daniel was a great salesman. He respected our space as requested and was there when we needed him. He even stretched out on the couches to show how our 5'11" daughter would fit sleeping on the couch.
Glad I came to the store…. Dan was amazing. Definitely was helpful and knowledgeable of everything we asked him.. Thank you Dan!!!!!
My experience at Ashley was quick and easy! Samie did a wonderful job of showing me my options and breaking down the price for me.
Sandy was amazing to work with. She asked what we wanted and we spent less than an hour searching for the Goldilocks bed. She worked her magic to get the right price!if you need anything at Ashley of Mooresville she is your girl!
Bought a sofa & loveseat from Dan Pieszchala, he was great to work with from start to finish. We highly recommend him if you're in the market for new furniture. Thank you Dan! It was a pleasure working with you!
Purchased a sofa from Steve K who provided a wonderful shopping experience! I tried to buy this piece online but it was unavailable; Steve made it happen though! Great customer service which has been rare the past couple of years. Not only did I get the piece I wanted, but I got a great deal and it’s being delivered in two weeks! I’ll be back to the Mooresville Ashley furniture for sure.
Ewa was great to work with. She listened to what we were interested in and show us options that fit our criteria. She gave us the space to make our own decisions and came through with great pricing. The store had lots of selection and inventory to get our furniture to us quickly.
Amazing experience today ! We just relocated from NY. We had to furnish a whole house . Ryan our salesman was such a pleasure and full of knowledge . He made this transaction today run so smoothly . Jessica and Nathan also went above and beyond . We were in there for 6 hours today and would do it all over again. Definitely going back to shop and will recommend this store to our friends .
Super helpful and friendly staff!! Special thanks to Steve!
I cannot say enough good things about Dan Pieszchala! We came in on a holiday weekend (children in tow) and he helped guide us in the right direction so it didn’t turn into an all day affair. He wasn’t pushy, was very knowledgeable and easy to work with. Highly recommend!
dan took great care of me and my family
We had a very pleasant experience with Dan Pieszchala selecting our couch and loveseat. He was knowledgeable and professional without being pushy. We will ask for him next time.
Initially my wife and I came in some months ago and we met Daniel, and put together a list of items we liked. During that time so much was going on. Selling one house and moving to another, a death in the family, traveling back and forth, etc. Occasionally Daniel would reach out to me to see how we were doing. I really appreciated that. I’m loyal to a fault, so I knew I’d get back with him when things settled down. I reached out to him this morning to see if he’d be at the store because I really wanted him to get the sale as we were coming to buy. He told me to ask for Sam who’s on his team, and she was wonderful!! We’re very happy with our purchase and we will be bringing more business in the future.. Thanks guys!!
Was quick and easy. Dan was attentive to our needs and helped us make the right decision for our home.
Dan was absolutely wonderful, he was incredibly helpful, kind, and understanding. If we ever need anything else we will be asking for him!
Scott Rader was very helpful in helping me make my decision on my new sectional. He made suggestions but never tried to pressure me in any direction or to hurry in my decision. I made 3 visits to the store before making my final decision. Great shopping experience!
We were extremely impressed with the Mooresville NC store. We were in two other Ashley stores in Charlotte that were not so helpful. If you want a wonderful shopping experience drive up to Mooresville. Sandy R. was very impressive and professional which made our shopping experience exceptional. Bravo Mooresville Ashley store!
Scott was great in finding the right fit for our backs. Can't wait to get delivery!!!
Dan was very professional and helpful.
Moving is stressful enough, but having someone help you navigate it, makes it easier!!! I recently visited the Mooresville store and was helped by Samie! She was absolutely amazing! She was patient and listened to me, even when I couldn’t decide!!! She helped me get everything ordered and put my mind at ease!! I highly recommend this location and Samie!!!!
Dan was so helpful. He gave us time to look, wasn’t pushy, made great recommendations, and helped us get everything we needed. Thank you Dan for your great customer service
Dan was super helpful in finding a couch! Was great at giving us space to think but also right around the corner to answer any questions we might have. Made the process easy.
Eva was very helpful with my living room furniture purchase. I came back the next day and changed my mind about a piece in my order. She was accommodating and made sure my transactions were accurate. She really cared that I was happy with my purchase.
Sales people are friendly and helpful but not pushy or stalkers. We found what we wanted and had all our questions answered. Good experience!
An awesome experience shopping at Ashley furniture. SANDY is amazing and helped us so much getting all our new furniture for our new home. So excited to see it all when it comes in.
We love the dining room chairs from Ashley! Eva was super knowledgeable and great to work with. Thank you!
Sandy helped me purchase tons of furniture today! She was awesome and helped me pick the right options.
Great experience and super help by Scott .
Eva really listened to my needs and went overboard to help me figure out what I needed to make my living room look amazing. I will definitely shop at Ashley Furniture of Mooresville again.
A very pleasant shopping experience. I love the fact that we could look around on our own. Staff was very helpful when we did need assistance.
Steve was great! Knowledgable and patient with all of our questions.
Just purchased a sleeper sofa at Ashley Furniture. If you find yourself shopping in Mooresville, ask for Dan Pieszchala as he’s experienced, knowledgeable, very nice, and low pressure. We appreciate him!
"I had an excellent experience at Ashley Furniture, all thanks to Sandy! She was incredibly helpful and patient throughout the entire process. Sandy took the time to understand my needs and helped me find exactly what I was looking for. Her knowledge of the products and her friendly demeanor made the whole shopping experience enjoyable. I highly recommend asking for Sandy if you're shopping at Ashley Furniture—she'll ensure you leave happy and satisfied!"
Sandy was excellent as we shopped for a bedroom set. She was willing to go through all the options with us until we were 100 percent sure of which items we wanted
We had a great experience at Ashley Store in Mooresville this evening. Our Salesmen Scott Roder was excellent and had a great fun night! We want to thank everyone and especially Scott. We also puchased a bed. Thanks again!
Calls go to a Call center, 3 calls today. First my salesman wasn’t in, second was he’d be in at 11. Third was he’s off today. Terrible customer service and I’m a NEW customer!
Scott Rader made our shopping and buying experience enjoyable, educational and super easy. We saved money and found the couch set that we love thanks to him!
Richard at Ashleys furniture was great. Very informative and not pushy. Only using Richard from now on.
Scott helped us pick out a new mattress and it was a great experience! He was very knowledgeable and let us take our time so we felt assured in our decision. Would highly recommend him for all new mattresses needs!
I had a great experience. I was fairly specific about what I wanted and Daniel did an excellent job listening and streamlining options. It took hardly any time at all to find exactly the sectional sofa I was looking for. It took more time to run through all the options and I appreciate Daniel's thoroughness. Thanks for making it a pleasant and easy experience! I would definitely visit this store again for any furniture needs.
Excellent customer service and a wonderful selection!
Great experience with Sandy Ruhlin over at the Mooresville location. I called into inquire about in order I was trying to do online. Sandy just went ahead and started to help with the order and helped me get it done. She was very proactive and kept in touch with me through the process. I'll be looking to purchase more items from her store
Used Ashley before, but my latest family experience has been a failure. Ordered 4 months in advance. Was notified several pieces were not going to be delivered. Excuse #1 Pirates had attacked the shipping freighter. Excuse #2 sorry we just don’t have it, but we usually get those in three days, but telling me two weeks not three days. I’m willing to modify this review or amend it based on how Ashley handles this. So they have offered to refund some of the items cost. So I’m editing to a favorable review. We will see if everything arrives.
Espectacular la tienda y buena atención sobre todo del Sr Dan Pieszchaka
Great experience! We were mattress shopping. The sales team was very patient and helped us make the right decision for us. Thanks again!
Let me show pictures of my animals, super helpful and considerate of my mom’s financial state.
Sandy Ruhlin was so helpful. She made the process very easy for us. Thanks again, Sandy.
Absolutely positive experience!!! Ryan was our salesman and he was wonderful!!!! He deserves a raise!
Went there to look for some good bed pillows as ours were worn out. Ryan greeted us and showed us what was available and let us try out several different models. He was professional and courteous and we never felt pressured to purchase anything. We ended up buying some pillows from him and are happy with our purchase. Thanks Ryan for the good experience.
Ryan is always awesome. He has helped us several times with new furniture and he never disappoints. He makes sure we get the best price available and purchasing/financing is easy.
Sandy Ruhlin was very informative, pleasant. She made helpful suggestions as well. I purchased the furniture. I cannot understand why a company as large as Ashley cannot Rr
Dan our salesman at the Mooresville store was fantastic, very helpful and gave us a great deal 😀 . He is one of a kind.
Dan was fantastic! Answered our questions quickly and didn’t make us feel pressured at all. Highly recommend Dan!
Scott was AWESOME! Just finished up a great transaction. He was able to answer all of our question and we had a great experience.
They was awesome easy to work with had some hiccups that was easily worked around. Shout out to Sandy for being awesome!
Ryan was amazing sales man I thank him for his time He listened too me and help assist me with what I was looking for & at a great cost
We found the sectional we needed at Ashley furniture, with the help of Ewa. She's caring, personable, competent associate. She understood our needs and priorities, and even made sure our delivery happened in the time frame we preferred, and followed-up. This is the second purchase we make at the store and with Ewa. Highly recommend!
Had a very nice experience when purchasing my new sectional furniture thanks to sales person Dan Pieszchala. He was very helpful and patient with me while I made my purchase decision.
Right away Daniel offered us a deal! Very polite
Dan helped us have a very pleasant experience here at Ashley furniture! Very friendly and personable!
Eva Szmigiel was very knowledgeable of the mattresses that we were looking for. She took her time to make sure we knew what all our options were. I highly recommend her if you go to Ashley’s in Mooresville. She made our experience very enjoyable.
We found the perfect dining set! The store was beautiful and and there were many options. We were very well attended to by Dan who helped us decide and customize our dining set.
Scott was very helpful and great to work with!
Richard worked with me on price and worked me through the process to get 12 months same as cash! Of course, their furniture is beautiful and comfortable too!
Ewa was great in assisting us with our purchase! She cared about getting us a good option within our budget!
Dan, our old school salesman, very personable, knowledgeable, and easy to work with. We are happy to do business with him again!
I bought the Rawcliffe sectional here today! I was over the moon with the quality of the furniture as well as the customer service provided. I looked at many furniture stores before finding the perfect couch. Ryan helped me both times I was there. His knowledge and presence with guests were both outstanding. He talked me through everything and made me feel included with every decision. Will recommend to everyone. Be sure to ask for his help!
Sandy was fantastic to deal with! We highly recommend seeking her out if you’re looking for new furniture.
Very helpful and non-pressured experience! Samie was excellent at bringing our interests together with Ashley's offerings. Made whole process very efficient and provided us every opportunity for savings.
Had a great experience at this store. I can’t remember the name of the woman who helped my mom & I, but she spoke with an accent from another country. She was very kind and helpful towards us. My mom had $10,000 to spend and this sales lady was the only one who seemed interested in helping us when she saw us walking around trying to find a new living room set. She helped us get a great set & some extras. I just wish I remembered her name, cause she was awesome
We were shopping for a new bed and mattress. Dan pieszchala sales associate at Ashley was extremely knowledgeable with decades of experience that was professional, informative, and helped us to make better choices for our purchases. Process was so very easy as it was a quick trip in and out of store knowing we have perfect furniture for our home and that it will last for many years to come. Dan made our trip fun with his personality and comments so we actually had fun while shopping also! Any questions we did have were adressed in clear, concise manner that really helped! We will continue to shop at Ashley Furniture Store!
Ewa was GREAT!!!
Our experience in buying a recliner was exceptional. Dan Pieszchala was so so helpful and attentive. Ashley is the place to go.
Excellent service. Super friendly. Very helpful. Made the purchase experience so easy and fun.
Samie was great! Helped point us in the right direction and we’re very happy with our purchase.
Richard helped me and I was very pleased with how he helped me!!
Samie was awesome!!! This is our second purchase with this store and it was very smooth and easy!
Dan was the man. Easy process, great customer service. No gsmes. Did the entire process in 30 minutes. In and out. More importantly, my wife and daughters are happy with the purchase!!
Great experience and very happy with our purchases. Scott was very knowledgeable and helpful in understanding our needs and explaining our options for beds and mattresses. He spent a lot of time with us and was very attentive throughout the process. Would highly recommend.
Richard is fantastic!! He is patient, informative and quite helpful. We were able to find a solution for our needs and experience a seamless process. We will definitely be back!
Nathan was very helpful and a great experience purchasing a king bedframe.
We stopped by Ashley’s after going to Mattress Firm and thank goodness we did! Dan was absolutely amazing and so helpful when it came to deciding which mattress to go with! He was so knowledgeable and made the process so easy! Thanks so much Dan!
Great experience! Ewa was our Sales Rep., she is very professional and was very patient with our indecisive style. She had a vision our family agreed on.
Steve and the manager were very friendly and helpful. We came in around 20:15, 45 minutes before they closed and they weren’t trying to rush or anything. They got two sales! Preciate y’all.
Eva was wonderful to work with. Thank you so much.
We were very satisfied and felt truly accommodated with Ewa at Ashley Furniture! Awesome to work with and really listened to what we were looking for! Thank you so much!
Dan was great to work with. Definitely will be back for more furniture soon
We will come back to see Sandy, she was amazing and beyond helpful!
Sandy was so nice and helpful during our visit and made the process enjoyable! Thank you Sandy we will be back :)
Dan was a wonderful sales man and very helpful! We enjoyed purchasing from here with Dans help!!
Great experience buying a bed for my spare room. Dan P at the Mooresville store was so helpful and took care of my bedroom needs!
Sandy is amazing. She helped me when I first moved to the area four years ago and here she was again today helping me with knowledge, kindness and patience.
It was great experience and Dan Pieszchala was very helpful!
Our salesperson was Richard. He was very thorough & professional with making sure our needs were met.
Scott was very helpful and was very welcoming!
Richard was amazing and super helpful! Got us a great deal for an amazing couch! Thank you!
Richard was amazing! He helped us buy a mattress and frame. Had such good knowledge on all the products! 10/10 recommend this store and especially Richard!!
Richard was very kind and knowledgeable when helping us purchase a bed set. Very quick and smooth process! Highly recommend!
Dan Pieszchala was absolutely wonderful!! He was very patient, kind, and explained items in detail. I highly recommend coming here and visiting Dan.
I buy all my furniture from Ashley. All the staff are friendly and welcoming! We worked with Scott today! He was patient as I took a while to make up mind choosing which recliner I liked best! Thank you for a great experience! We will be back!
Dan is awesome! He listens. We get great service from him and appreciate his non-sales approach.
My Sales Person Dan was very professional and helpful without the sales pressure. He was more concerned with what my needs were and very accomadating in helping me with those needs! Thank you Dan for a great experience and I look foward to my reclining sofa delivery!!!
The store has an expansive display of options and with Sandy’s help and fabric knowledge we were able to pick out a sectional for our new home. We didn’t feel pressured to make the purchase and were given time to char it over and explore the store which we appreciated.
Nice.
Scott was awesome! The Wisecups!!
Excelente servicio 👌
Dan Pieszchala was our salesman when we stopped in to look at mattresses and frames. He was very knowledgeable and helpful. We purchased the perfect set for our needs and are very pleased. Thank you Dan!
Richard was really great! We went in looking for a mattress and we spent over 2 hours laying on just about every bed in the place and he talked through the differences of every one until we made our final decision! Will definitely go back for future purchases.
Sandy was a great help with the design and choice of furniture. She was great
Scott was an excellent salesman. Very intensive and willing to help.
Ryan was amazing to work with! So professional and helpful! I would 10/10 recommend shopping with Ryan at Ashley Furniture Mooresville NC! He made this experience so easy and enjoyable!
Very helpful and nice!
No-pressure purchase experience and the salesperson was very professional, nowledgeable, respectful and kind. Will consider Ashley Furniture first for any future furniture purchases.
Very good service. Thanks Daniel
Dan was fantastic! He was knowledgeable and easy to deal with. Dan gave my husband and I space while we looked around. He made the final purchase smooth and stress free! Ask for Dan when you visit Ashley Homestore!
Sandy at the Mooresville, NC store was very helpful . She wasn’t pushy just interested in a sale. She listened to what we were looking for and then showed us what we then bought. Very knowledgeable as well!
Scott helped me and my mom find a couch and was very helpful and attentive. Wonderful experience will definitely be back for anything else I need
Richard sold us a fabulous mattress and bed frame and answered hundreds of questions. He never showed any exasperation only kindness and patience!
Ryan did an excellent job please ask for him when you go to shop.
Sandy Ruhlin was wonderful to work with. Very helpful an informative.
Sandy was such a wonderful help when ordering a sofa! She was kind and knowledgeable without being pushy and made the process go as smoothly as possible!! I would definitely recommend her and this location when you need to furnish your home :)
We went into the Mooresville store to look at dining room tables. Sandy Ruhlin met us at the door and gave us the lay of the land. She was helpful without hovering. We not only found a table but walked out with a couch and loveseat too. We really like Ashley furniture and won't hesitate to come back when we're ready for something else.
Walked in for a new mattress, knew exactly what I wanted, confident I didn’t need help, but Samie quickly proved me otherwise! This girl… she’s amazing. Not only did she know exactly what to show us based on our comfort preferences, she walked us all around the store carrying a pillow and Sani-cloths (so we could truly test out the feel of the mattress with a pillow without putting our faces on it), showing us mattress after mattress until we found one we liked. She isn’t pushy, didn’t make us feel rushed, let us mess around with our “cart” to see what fell in budget and what didn't. Great experience, great prices! Excited to get our pieces!!!
Thank you so much to Steve for your patience in helping us find our new living room set.
Daniel was very helpful when we were choosing furniture. He did not pressure us or hover while we were deciding. I would recommend Daniel. It was a very pleasant experience.
You must go see Dan Pieszchala; hes such a great salesperson! He only wants whats best for you, the consumer!! Thank you again!!
Sandy was extremely helpful and pleasant to work with
I was very unsure with deciding a bed set for my room. Ryan was very helpful and welcoming. I would highly recommend Ryan for your furniture needs. Also, I appreciate the way Ryan doesn’t hoover or make you feel pressured to purchase at Ashley. Ask for Ryan!
Ryan at Ashley Furniture! Was amazing! I highly recommend working with Ryan for your furniture needs.
Quick and efficient delivery and setup of furniture that was ordered. Many thanks
Staff was very helpful and friendly, while not pushy. Delivery was great and we love our couch.
Ryan was awesome
Ryan was amazing!! Top tier customer service. We can’t wait for our new dining set to arrive!
Sandy helped us a couple times and when we decided to purchase she was out of town. Steve took care of us very well in her absence.
As always, ashley furniture and richard went above and beyond to take care of me and my shopping experience. Richard was knowledgeable, kind, and followed up.
Sandy was so helpful! She texted me to follow up and even answered on her off day! Can’t wait for our new furniture.
Samie Williamson was a terrific help. I came in unsure and she was honest, pleasant, patient, helpful, and willing to answer all of my questions with thorough explanations. She’s very knowledgeable about her products and services and helps wherever she can. This is not my normal furniture chain to buy from, but my experience with Samie has changed my mind on where I will start shopping first in the future. Thank you for all of your help, it was a real pleasure!
Super easy to work with, got me exactly what I wanted, definitely will be my go to person at the store
Sandy Ruhlin was very good at her I was very please thank you
Steve is the best - not pushy, helps you find exactly what you're looking for, and is very kind. We just moved to Troutman and we've been working with him to furnish our house. Highly recommend!
Ewa was amazing! So very helpful! Gave us suggestions when needed gave us space also when needed. She had great ideas and helpful info. We would recommend her to everyone!! Michael and Lisa Conrad
Had a great experience buying furniture! Dan P was our salesman he was awesome and patient with us!
Bought a sofa at Ashley Furniture in Mooresville NC. Dan Pieszchala was a great salesman. Great patience, and very knowledgeable. Recommend seeing him if you need furniture or a mattress.
Richard is amazing. He was very patient, very understanding and overly helpful with us along the way. I would definitely recommend working with Richard.
SCOTT WAS VERY HELPFULL ASSISTING US FINDING A GREAT DRESSER !
Dan Pieszchala was great to work with. Not only was he efficient and very professional, he didn't beat around the bush. He gave me a great out the door price. I highly recommend you visit Ashley furniture in Mooresville and ask for Dan!
Dan Pieszchala was very professional gave us a great deal super nice guy.
From the moment I walked Into the store I was greeted by Ryan S and he was very friendly and helpful with assisting me and my family with buying furniture and made this process quick and very easy. He was great!!
Ryan S was amazing, I recommend him at the Ashley Furniture in Mooresville NC!!
Steve was amazing to work with and was very helpful and knowledgeable when getting us setup with a new purple mattress and bed frame to pair. It was a great experience and he was a pleasure to work with
Scott was very knowledgeable and great to work with.
Sandy was a fantastic! Very knowledgeable and excellent follow-up on all our questions. Highly recommend!
Dan Pieszchala was very helpful and knew exactly what I wanted, took me right to it, and I picked out what I wanted in just a couple minutes. I would recommend your store and Dan to others anytime.
Steve was very helpful and patient while helping us choose a sofa.
Dan was very helpful and knowledgeable about the adjustable bed we purchased! We have bought several items in the past from him and have had a wonderful experience.
Sandy was so helpful and great! Can’t wait for furniture! 10/10!
The sales lady was very helpful, knowledgeable and friendly. I'm getting exactly what I wanted, but didn't even know it existed.
Scott was great! Thank you!
Scott was great!!! He helped us with everything and made our purchase nice and easy! Thank you. We will make sure to come back next time we need more furniture
Richard was amazing! Very knowledable and super helpful! Great experience!
Great experience
Thanks for the great experience! Steve at the Mooresville location helped me get a great living room set. It's cool to know that after only a few days since moving here, I already have a furniture place I'm thrilled with.
Scott was great and helped me find a couch for my first apartment… also gave great travel advice!
Steve is absolutely amazing!!!! He was patient with me. explained every step and was very knowledgeable and friendly!!! Definitely a return customer.!!!!
Ewa provided the best customer service. She is very attentive and always offered great suggestions. We highly recommend that you ask for her.
Sandy made the experience really good and she made the purchase process really smooth.
such a quick & painless process. we had a specific measurement & finish in mind & Daniel was able to help us within just a few minutes.
Great experience and everything was well priced. Scott was very helpful! Highly recommend
Scott was hands down the best salesman at the store! We were never rushed or pushed into any sales or products we didn’t want. He let us just do our own thing. Very personable! Great guy!
While Ewa was absolutely amazing, I have to give a one star based on company’s return policy. We were told we could return any pieces we were unsatisfied within 30 days. Unfortunately, this is partially true and not thoroughly explained. I was away for a family emergency and was unable to be there for delivery. Once I was home and able to see the dining room in the space, we decided the space was not big enough for how bulky the piece and chairs were. I asked to see if it could be picked tomorrow when we are scheduled to have another delivery and they said no. Once any piece is brought to the home, you have to decide then whether you like the piece of not. Once the delivery drivers leave, here can be no return. This is horrible as we are left with a huge table we don’t want, nor does it fit. And we had another table we wanted to exchange it for from Ashley’s. This took our 5 star experience down to a 1. My recommendation is be 110% sure of your items, or shop with another furniture company that will honor their return policy and explained upon buying.
Go see Samie at Ashley Home store in Mooresville, NC 28117! She is the best Sales Manager that dedicated quality time to my experience in this store.
Scott was very helpful, knowledgeable and friendly!
She was great help sandy ruhlin
My family and I had a wonderful experience at Ashley’s yesterday, shopping for new furniture for our new home. Beautiful furniture and such wonderful people to work with. Let us take our time and always there for any questions we had. If you’re looking for a nice furniture store, this is the one. Went to the one in Mooresville, N. C !!
I bought a loveseat and recliner yesterday. It took me forever to make up my mind. I just wasn't sure what i wanted. The sales associate was Samie Williamson she was so patient and very nice. She was very knowledgeable about all the furniture.
Dan was a pleasure to work with. He gave us time to browse before making any decisions and helped finalize our order.
Dan was absolutely amazing! He wasn’t pushy at all, got us the best deal, and was very helpful. Thanks Dan!
Same was wonderful
Scott was very helpful!
Had a great experience working with Dan Pieszchala, he was very helpful and made the process quick and easy. Will definitely be coming back to Dan in the future.
Dan was so great to work with! Very friendly, willing to help, and gave us lots of information. He made our searching and buying process such a positive experience!
Sandy is awesome. Excellent service. Explains everything. Been going to her for 6 years for all our furniture.
Sandy was a pleasure to do business with today. She was friendly, helpful and most of all not pushy. I did walk out spending more than I wanted (only because I always get the protection plan) but I got want I wanted and that’s all that matters to me.
Sandy Ruhlin was great!
Sandy made our furniture purchasing experience excellent! She was very knowledgeable about the products and also did a great job explaining details of the current promotion and protection plans. We will definitely work with Sandy again when purchasing home furniture and decor in the future.
Ryan was excellent in helping with the purchase of a bedroom suite. He was extremely knowledgeable and a straight shooter. He didn’t try to sell me anything I didn’t want. I highly recommend dealing with him.
Ewa was amazing! She was knowledgeable and super helpful! She also got us an incredible deal on our leather sofas. We could not be happier! Thank you again
Scott at Ashley furniture was awesome! He helped me find the furniture that I needed at a great price. His customer service was wonderful and he paid attention to My needs and concerns.
Scott was great! Fantastic experience!
Our experience at this location was a treat! Dan “The Man” Pieszchala is a salesman with class! Greeted us as we walked in, allowed us to browse and offered any help where needed. He was very honest and made our shopping super easy. We thank you so much! We will be returning for any future purchases.
Sam was amazing to work with and such a delight!
Dan was very helpful and nice. He listened to what I wanted and didn’t try to push me into anything extra. He also took the time to measure and assure I was getting the proper size I needed.
I had a great experience shopping at Ashley recently! I have been looking for some home furniture for weeks but couldn’t find anything I liked. The selections at Ashley were great! The staff was very accommodating as they helped reconfigure the sectional sofas to help me visualize for my space. Ryan was amazing with educating me on all my options with furniture, fabrics, protection plans, delivery, and financing. I will absolutely be a return customer! A+++
Scott was awesome!
Love it! Everyone was right there to help me figure out what exactly I was looking for. Ryan sharpe Thank you for such a great experience! You get 10 stars!!
Dan was a great help! Scott helped me out too!
Steve was great! Super helpful and easy to work with. Thank you.
Dan was so helpful and made this a great experience! Thank you!
Daniel was awesome and very helpful with my first time experience of buying a couch!
Sandy was a huge help to us in our furniture selection! She stayed past closing time to make sure all of our questions were answered. Highly recommend!
Dan was such a great help in our bedroom furniture purchase. He is professional, personal, and knowledgeable. Thank you, Dan! We are thrilled with our purchase
Loved the experience. Dan was the best. He picked up on what our wants and needs were and quickly directed us to the best product to meet them. Really appreciate Chris stepping in and offering his experience and product expertise as well. The process was simple and quick.
We had the best experience with Scott! He was so knowledgeable, friendly, and quick to provide all of the information we asked! Thank you for a wonderful+timely purchase!
Ava was great help and very nice
We love shopping at Ashley furniture for all of our furniture needs. The retail staff is very helpful and attentive. We really appreciated Scott’s helpfulness and quickness when we made our latest purchase this weekend. Thanks again Scott!
Ryan Sharpe was great to work with on my purchase. Very knowledgeable and friendly...making the buying process quick, easy, and pleasant. Thanks so much Ryan!!
Sandy Ruhlin made my experience at Ashley store a pleasant, she greeted my family and I when we first walked in, she introduced herself and asked how she could be of any assistance to us, she wasn’t overbearing, but was very helpful with any questions that I may have had; knowledgeable , I felt comfortable with making decision on my purchase, all in all she was very nice.
My son recently moved to Mooresville, NC and I contacted Ashley Furniture to purchase furniture for his new apartment. My salesperson, Ewa, was very thoughtful and helpful with my purchase. In addition, the delivery and set up was quick. Ashley Furniture (Mooresville) made this transition smooth and easy and I am indeed grateful.
Ewa is very nice , and she helped me pick out a great couch at Ashley. Go and see her for your furniture needs !
Ryan was amazing! He was very knowledgeable and understood everything we asked. He was not a pushy salesman and we loved that. Would highly recommend him if you go into the store. 10/10
Samie was such a great help. We had been searching for a couch for a while and found the perfect one with her help.
Sandy was wonderful to work with and helped us get the best deal we could!
Scott did a very good job helping us get a couch and he was very nice give him a raise and a week of full pay
very pleasant and helpful. Worked with Scott. -autumns boyfriend
Scott was very professional, knowledgeable and made us feel very confident in our purchase. We will use him in the future and refer him to friends
Had a great and easy experience with Ryan! He was very great to work with and wanted to make sure we were getting the best deal! He made sure we understood all the details around pricing, delivery and payment. Would definitely recommend visiting Ashley’s in Mooresville and requesting to work with Ryan! Will definitely be returning if I have any additional furniture needs.
Sandy Ruskin, was knowledgeable and not pushy. She showed us what I asked for and then gave us time to make a decision.
Today I went into Ashley Homestore in Morrisville to buy a bedframe, I was greeted by Ryan Sharpe he was very polite and helpful. If you’re looking for any type of furniture for your home, I highly recommend Ryan Sharpe at the Morrisville, Ashley HomeStore
Excellent experience Ryan was very helpful as well as Nathan, highly recommend Ashley Furniture. If you want a top notch sales experience ask for Ryan.
Great experience Ryan S was awesome very knowledgeable & double checked out order, I would highly recommend Ashley Furniture as well as Ryan.
Dan the man! I’m so glad I went to Ashley Furniture. But most of all I was happy with the customer service from Dan at the Mooresville store. I knew what I wanted. He showed me 2 examples and the third was a charm. It was exactly what I was looking for. He was so helpful, professional, pleasant to deal with. If you need top quality furniture see Dan at the Mooresville store. He made the process smooth as silk. Thank you Dan. Thank you Ashley Furniture.
Walked in to check out some sofas ; walked out having a sofa with power! Thank you EWA
Steve K. helped us with exactly what we wanted! He made everything super easy!
Ewa was very helpful in our purchase of a couch; ensuring we got the benefit of an in-store sale and suggesting coordinating pieces. We will keep in touch with her for future purchases for sure.
I spent a lot of time looking online, but it made a huge difference to go into the store and actually see the furniture in person. Ryan was super helpful in finding the perfect bedroom set for my parents.
Sandy Ruhlin was so great......great service and very friendly. Great experience at Ashley's today.
Great experience! Scott was amazing to work with!
Ashley furniture in Mooresville has a great selection of furniture for all your needs. Sam was as very accommodating and helpful in showing us what we were looking for. We did not feel high pressure when we walked in to the store which is often the case when furniture shopping.
Ashley Angels I just moved here this Tuesday due to a family emergency, and needed to furnish a home in a short time frame. My Home Furnishing Consultant, Ryan, is extremely professional, compassionate , patient, organized & thorough. He helped me measure the furniture and sketched out a room diagram to ensure that we were ordering the right dimensions per room. Ryan reviewed my order with me and assured me that I would have a house full of furniture this weekend so that I could create a home for my family member. Sammie, one of the managers, was gracious and provided me an opportunity to make it a home at a discounted price with protection coverage. I truly feel that I had angels watching over me and my family-Ashley Angels. I am humbled and grateful to Ryan & Sammie.
The lady who worked with us, I believe her name was Ewa, was amazing and patient which made our experience even better. She attended us immediately then gave us time to look around, and even worked around our price range that we were comfortable with. Overall a great experience here, we were very pleased.
wonderful service. Friendly ,knowledgeable, and easy to deal with.
Scott was amazing!!!!!!! He was very informative and helped us through every step of the way. We came in for a table and walked out with our entire house furnished.
Sam was so helpful and very patient. I came in months ago looking for a small sofa chaise. I wasn’t ready to commit but a few months later and still in desperate need of a new couch I went back to see Sam and she was patient with me as I analyzed and sat on many options. Once decided the purchasing process was super quick and delivery took less than two weeks. I even changed my mind on one piece two days after purchasing and it was very simple to cancel partial order. Sam gave me a call to confirm and helped me schedule a different piece that better suited my space! Thank you Sam for your help! The delivery itself was right on time and super seamless. I’m very happy with my purchase.
The online store was giving me trouble ordering the bedroom set i wanted and Ewa helped me over the phone efficiently and was able to do everything I needed for the delivery which was more complicated then most. Honestly, I was blown away by her customer service and help and I am so thankful for her help. Will 100% go back to this Ashley just because I know Ewa would be able to help!!!
Ewa was incredible in helping us find our first couch for our first house. We LOVE Ewa and Ashley of Mooresville, NC.
Great experience at Ashley furniture. Beyond their wide selection we had great service from Sandy who helped us throughout the process. Highly recommended
I had a wonderful experience with Ashley HomeStore thanks to the Home Furnishings Consultant Ewa Szmigiel. She was extremely knowledgeable, very kind and patient. I appreciate all the time she spent with me along with answering my questions. Thank you Ewa you are appreciated!
Rayan long Very professional and explains everything step by step making it easy to understanding ,he work with me even tho i gave him a hard time, trying to work with me all the way thanks Rayan you’re the best thanks so much for this first experience i had here !
Scott Rader is the man….will now be our 1st choice for all our furniture needs !..He’s the best !
Steve was a joy to work with. He would come up and asks questions when we were in certain areas that he could tell we were interested in. If we had any questions, he was ready to answer them and was knowledgable. We were very pleased with Steve and his customer service.
We walked in wanting to look at some outdoor furniture, not sure exactly what we wanted. We were greeted by Dan P. and were given the grand tour. No matter what questions we had Dan or one of his colleagues was right there with an answer. We will definitely recommend Ashley Furniture and Dan to friends and family.
Ryan Long was awesome and made our furniture buying adventure great. We were moving from CA to NC and we were able to look at our san diego store and order the items we liked from our NC location. We felt well taken care of.
Everybody at the Ashley store was welcoming. Steve greeted us as soon as we walked in, shared information about discounts, then let us walk around without intruding. He kept an eye on us though and came over to help when it was clear I had a question. He was so easy to work with! He was also helpful directing us to the warehouse when he found out we needed the sofa right away. He was, from the customer’s perspective, what a sales rep should be: friendly, present when needed, knowledgeable about the products, and not pushy in any way. We appreciate the service he provided.
We recently purchased a new home and needed to furnish multiple rooms. Steven at the Ashley furniture in Mooresville North Carolina was extremely helpful. He was super patient showed us a ton of options and even moved furniture so that I could see what it would look like. He definitely knows his stuff and I cannot recommend him Enough! Ashley is lucky to have him!!!!!!!! Thank you Steven for making this process not only easy but affordable!!!
Scott was awesome. He was very pleasant to work with and very thorough and answered all ourquestions
Ryan was very helpful and truly a pleasure to work with! Helped get us a great deal on our furniture set!
Scott R. made our office chair buying experience a breeze! We will be back for future furniture needs.
We recently moved here and needed to buy furniture for quite a few rooms. Eva was our sales associate. She was absolutely wonderful!! So informative and offered lots of information that we would never have thought of asking about and appreciated so much! We would recommend Eva to anyone for your furniture needs. Thank you again Eva for making our shopping experience so relaxing!
We had a great experience with Dan Pieszchala at Ashley Home Store in Mooresville. We were looking for a bedroom set and Dan was very knowledgeable about the furniture pieces and was able to tell us about all the options. Dan was able to help us choose the perfect set at a great price and set up delivery that was most convenient to us. We will definitely go back and see Dan for our next purchase.
Bought a 5000$ couch in November. It’s been broken ever since. Have had 5 different service people come out and claim they fix it but yet the whole couch is leaning. Demanding a replacement piece at this point. But no one seems to be of any help at this establishment. Better off going to rooms to go. We’ve been loyal customers, bought from here several times over the years and this is beyond ridiculous customer service.
Great customer service! Sandy was wonderful to work with.
Ryan Sharpe is the sharpest man in the building. He was very professional and helpful with everything making our experience a good one. Thanks Ryan!
Sales person Ryan Long was great, he took me right to what I was looking for, matched the online pricing and a reasonable delivery fee. New furniture comes next week. I was in and out of the store in no time which is what I like!
Sandy was great! Sometimes furniture sales people can be too much, a little annoying, pushy/salesy, etc… I appreciate that she was helpful and respectful and attentive. She went out of her way on a couple of things too which I really appreciated. Thank you Sandy!!
Sammy was our sales associate. She did really well.
Sam W was super helpful! I had been looking at the website for a few days and had an idea of what I wanted and what would fit in our space. She guided us in the right direction. The process was quick and seamless
Scott Rader was very helpful explain the difference in what I was looking at gave me a great deal
We walked into Ashley needing a bunky board. We also joked around about a couch. Dan was there. He informed us that we could order it and to look around and take our time. I like to be able to glance. We saw him, asked a couple questions, and wandered off again. Dan did come over to tell us that he had to check some other people out and not ignoring us. We did end up getting a couch! It has been delivered and we were very happy we went there. Looking for some new furniture? Give Dan a call. They have great furniture and excellent prices!
Great customer service and so helpful!!
We have undergone a major home renovation installing new vinyl luxury plank flooring and were looking to purchase new living room furniture. Upon entering the store, Richard welcomed us. We had purchased from him before. What a wonderful person! From the moment we walked in, we were made to feel comfortable, informed, and welcomed. Richard is a top notch person, we walked in as potential buyers and again we left as friends. I would recommend anyone to this store. You won’t be disappointed. We can’t wait for our new furniture to be delivered!
Dan Pieszchala was kind and professional. He was a huge help with our furniture purchase decision.
Ryan L was no pressure and easy to work with. We appreciated his honest and straightforward answers.
Ryan Sharpe was wonderful to work with on our purchase today. He was knowledgeable, professional, no pressure and the epitome of excellent customer service! Will definitely shop at this Ashely Furniture again
We were at Ashley Store Mooresville. Items purchased were Bedroom Set and Dining Set. Thankful to be assisted by Ewa. With her professional insights, patient listening and clear explanations; we were able to purchase items of good quality and a good match to our home colour themes. Thanks a lot, Ewa!! The Customer Services at the backend did a great job too. We were initially informed that complete furniture delivery would take 2 separate days. But they were so thoughtful to have ALL of them delivered within the SAME day. Delivery team was commendable too. Informed us in a timely fashion of their ETA, and did a neat and wonderful job in their delivery and assembly.
Scott in particular was great and very patient with us very helpful in every aspect of the purchase process. Even went as far as to show us high definition pictures online, as what we were looking for was not in store. Definitely check out Mooresville, Ashley and ask for Scott.
My Consultant was Sam Williamson in Mooresville NC. She was absolutely Wonderful. Very thorough and not pushy at all. She came to check on us and answered all our questions. We purchase a bedroom set along with a mattress and box spring. The whole process was easy and we appreciated the best deal that Sam could find. Great Customer Service and would recommend her highly!
Sandy was great! Patient with me and knowledgeable and helpful. Will definitely ask for her next time I go in.
I worked with Ewa! I went in the store over 2 months ago and she has been in contact with me since. Went back in yesterday and she was incredibly sweet and helpful. Such a great sales women yet not pushy at all! So greatful for her help with the whole process
Samie Williamson was a great person to work with she was very patient with us. We were trying to combine value with price/comfort and she walked with us until we found the right living room set. Thank you!
Thank you Sandy for the great experience and helping us get our new couch!
Thank you to Scott for all your help!!! I can’t wait for my new bedroom furniture to arrive 😊
Sammy was the associate who assisted me and my better half finding a great option that was modern yet practical. She went above and beyond to help us and ensure our future was delivered in a timely manner. Couldn’t have asked for a better experience!!
We came in yesterday to look for a new bedroom set and had a very nice experience - Ewa was informative, friendly, and helpful but also gave us sufficient space and time so as to not rush our decision. Thank you, Ewa!
Sandy was amazing!! Super friendly and extremely helpful!!
Sandy Ruhlin was fabulous!
Thanks to Sam Williamson for her help and patience during our purchase.
Dan was an extremely helpful and caring sales person. Very sensitive to our needs kind and patient. Wonderful, shopping experience! I would definitely recommend him as a sales person and recommend the Mooresville store
We went to Ashley Store to purchase a bedroom set. Sandy was our sales associate and helped us with our purchase. She was very knowledgeable and professional with helping us bring it to fruition. We had been to many furniture stores and we weren't able to find anything to our liking. The furniture is well made and attractive. We will enjoy it for years to come. The team there is very helpful, pleasant, and caring and offers you great service. Thank you!
I just had a wonderful experience at Ashley Furniture! Sami was just terrific and I was in and out in no time! She was very pleasant and made the transaction very smooth.
Exactly service from sandy. She answered all questions and helped us find a bed for our little girl
Excellent service and communication from Sandy Ruhlin. Great job!!!
Sam was the best! Very personable and made the process quick and easy!
We were greeted by Sandy upon arriving and we were impressed with her professionalism and knowledge of which pieces might meet our needs!
Had a great experience today at mooresville Ashely furniture. We worked with Ryan sharpe and he was amazing to work with. He was super helpful and helped us make a decision and a great deal ! His customer service was great and he was super personable.
Ryan Long was very helpful, professional and personable. We will ask for him when we are ready for our next purchase.
We found a sectional we liked (Lyndeboro) and decided to order it. The sectional that was delivered was made of an entirely different fabric from the display model that was in the store. Also the delivery team assembled the furniture incorrectly by mounting the legs on crooked. One leg wasn't even attached, and the delivery driver took all of the spare hardware when he left. I've been trying to get customer service to correct the issues but none of the customer service reps have been willing/able to make us right. I would recommend avoiding this particular Ashley store.
Dan was very accommodating and professional. He didn’t pressure us at all during our two visits to the store, and helped us make a decision that will work well for our living room. We highly recommend asking for Dan Pieszchala if you visit Ashley Furniture of Mooresville! (Even though he is a Duke fan) :)
My husband and I visited the Ashley location in Mooresville looking for a dining room table. We worked with Sandy and she was wonderful. We found a table we love and got it for a great price! We will definitely go back for any future purchases!
Sammy and Mike, the assistant manager were the best sales people we have ever worked with. They were both very nice and helpful. A pleasure to do business with!
Working with Ryan was a great experience. He was very helpful in helping us select the furniture we wanted and went above and beyond to make sure we were taken care of The manager Michael was also very helpful and wanted to ensure we had a good experience.
Mooresville Ashley is the best! We have purchased many pieces from them and they have the best customer service.
Dan in the Moorseville NC store was very helpful, courteous and kind in helping sort through furniture and financing options. We would highly recommend him to anyone shopping at Ashley Furniture!
Nice staff...So far so good...Would recommend
I had no intention of actually buying furniture but I worked with Ewa and Nathan and I was sold. Ewa took the time to understand what I was looking for and Nathan exceeded my expectations with his willingness to work with me on pricing. I will totally go back and I have already recommended both Ewa and Nathan to a few people!
Today we bought a beautiful bed and mattress at the Mooresville, NC store. Our Salesman was “The Best”, Dan Pieszchala. He was very patient as we were there about 3 hrs., but also very knowledgeable not just anout the furniture but mattresses in particular. He worked for us and we got just what we needed. If you need help with mattresses or furnishings, ask for Dan.
Went into the store to purchase a mattress and was met at the door by Sam Williamson. She took me around looking at different one and I couldn't make my mind up and she was so patient and very personable. She made the experience easy and wasn't pushy. Needless to say if we have the experience we had today we will go back.
Sam Williamson is a very great sales person, she helped us get a new mattress and a new recliner. She's so nice and very up going I would definitely buy from here again
Scott was amazing to deal with. He built rapport with me almost instantly . I'm fact I came back the next day to buy a matching love seat. Nathan also helped as well with my pick up and delivery switch, he was also a pleasure to work with, highly recommend buying from this Ashley location.
Thank you Sandy- for the excellent experience!
Today I purchased a sofa and Tempur-pedic mattress from Ashley Furniture. It was a very pleasant experience. Scott educated me on the different types of mattresses and took the time to show me all my available options. I’m super excited and can’t wait until they are delivered to my new home. Thanks, Scott!
Sandy was very helpful with completing our choices. She would move different end tables and lamps to help with the visuals .
Sandy Ruhlin was great!
We went to see if we could find a new sectional for our new home. Dylan was quite helpful and assisted us in purchasing our new furniture.
Sandy was great! She made the experience easy and stress free. She gave me enough space to look but was there when I had questions. Very knowledgeable and friendly staff.
Scott was Great!! Very professional and friendly. He answered all our questions and was very helpful. He made our new purchase very easy!! Sincerely Meg and Mike Sileo
Sandy was great to work with, again. Easy to find and get what we needed.
Sandy Ruskin was our Sales Associate. We had first visited the store about a month earlier and Sandy stayed in touch with text messages to inform us of sales. We decided to purchase our loveseat today and she was able to price match an online price. The sales process today was smooth and simple due to the pre-work Sandy did prior to our coming in.
Dan Piedzchala is always a pleasure to work with at Ashley furniture. Love the store
We went into Ashley Furniture yesterday. My family has been repeat customers. We had an amazing experience with the team members and customer service. They made the buying experience extremely quick and easy. I want to give a huge shout out to Steve who went above and beyond.
**IF STEVE IS NOT AVAILABLE, COME BACK LATER** Had the experience of working with Steve after a family member recommended him when buying furniture and I'm so happy she did. Steve was phenomenal and truly made the buying process quick and easy with low pressure. Another sales men approached us while working with Steve and attempted to "sell us" by saying the bed frame could be considered a legacy purchase and passed onto our children (we are in our 20's with no children???). It was extremely phony, unauthentic, and came off rehearsed. If we had to work with that salesmen the entire time, we most likely would not have purchased as I didn't trust the information he was giving us or that he had our best interests in mind. It sounded like he watched Wolf of Wall Street one too many times and was using the penny stock scene as his playbook for selling. We bought the Hennington bed with 2 night stands when working with Steve. We had asked about a mirror that had been staged in the showroom near it and Steve let us know that it wasn't part of the collection itself if we were looking for a matching suit. It was a breath of fresh air to work with a great salesmen who provides honest information on the furniture pieces and also does not hover like many do when you are looking at prices and weighing options. Salesmen like Steve are a rarity in the industry and an absolute asset to the entire Ashley brand. I will only work with Steve when purchasing from Ashley. If you are at the Mooresville location, you must request Steve or you will regret it!
Great service from Scott!
Friendly and helpful service!
Very great service!
Large selection and great customer service from Dylan. He listened to what we wanted and did not push us into anything.
Sandy was awesome. Helped us with a financing issue and got it all done.
Steve Kida was very professional and the reason we came back to Ashley and bought from him. He is outstanding at his customer service and we will come back due to his professionalism!
Our salesperson(Sandy) was very helpful. I was impressed with the fact that she was helpful, and not pushy.
We recently purchased a 5 piece sectional , a leather sleeper sofa, and a leather loveseat and had a wonderful experience from beginning to end. Ryan Long was such a knowledgeable and helpful sales representative and he worked very hard to get us the best deal possible. We will definitely come back to the Mooresville NC Ashley store next time we need to purchase furniture.
Ryan Long was awesome! He was knowledgeable about all of the mattresses available in the store. I recommend you asking for Ryan.
Sam Williamson provided excellent service! She was knowledgeable about the furniture options and helped me find exactly what we were looking for. Her friendly demeanor made the shopping experience enjoyable. Highly recommend working with Sam for all your furniture needs! :)
We recently purchased an outdoor furniture set and a table and chairs for a living room at the River Highway store in Mooresville. Our salesman, Dan was extremely helpful and efficient in handling the sales process. He did all the paperwork while we continued to shop and it only took us aa brief time to settle up and be on our way.
Great service in store. But bought a couch a month and a half ago was supposed to be delivered last week and said it got ripped during delivery process. Called again today and said it’ll be at least another month and a half until we can get the new one. Absolutely ridiculous, considering we got rid of our old Couch the night before it was supposed to come so now me and my pregnant wife are couch less for a month. Last time we do this with Ashley’s
Danny was awesome! He didn’t push too much and led us to the perfect couches…Thank you Danny for being polite and curious! Joe and Erin..
Sammi Williamson was our sales consultant at the Mooresville store.. She was very helpful and considerate of our needs. She gave us options and good advice about our room. We were interested in couch and recliner. She had great knowledge of all selections. Until she helped us I thought I had to have manule recliner, but she showed us the power bank that would require no power cord. Thank you Sammi for your help
BEST customer service experience I’ve ever had. Dylan blew us away with his knowledge on everything, especially mattresses. Absolutely going to be coming back for anything and everything we need. Thanks Dylan.
We worked with Sammi and she is terrific. She was super nice to work with! We will be moving from Missouri to North Carolina, so we worked together by phone quite a bit. You have a winner on your team with Sammi! Thank you so much Sammi! 🙂🙂🙂
We purchased a king sized bed and Tempur-pedic mattress at Ashley Homestore in Mooresville, NC. Our home furnishing expert was Dan Pieszchala. He was knowledgeable, helpful and understanding of our schedule, without being pushy or salesy. Our furniture and mattress was delivered without a hitch and we are very pleased. We would recommend Dan and Ashley Homestore in Mooresville to anyone who wants a friendly and thorough furniture buying experience.
Sandy was awesome to work with! Wasn’t pushy at all! Answered all our questions . It was a very pleasant shopping experience!
I purchased a floor model couch and I got to say I’d rather buy from west elm. Same scenario, great deal on the floor model purchased immediately however the employees at west elm were all hands on deck with assistance. The employees at Ashley’s handled themselves like the couch had spiders on it. Watching us. So frustrating. No one greeted us when we walked in. The guy that ended up helping us was very nice. Over all, don’t work at a furniture store if you can’t assist with the actual furniture itself.
We went to the Mooresville, NC Ashley store location to look for a leather couch with recliners. We had purchased a sectional last year from another manufacturer and the material and cushions were not holding up with minimal use. We were met very politely by Richard Peterson and explained to him what we were looking for and he led us to the appropriate section and told us to please look around and if/when we had any questions to please come ask. Richard was nothing but polite and helpful and , and let Richard pushy or overbearing. We found a set we liked and let Richard know we would go home and measure to ensure it fit and would be back tomorrow. He very kindly gave us his business card, told us what time he would be working the next day and again call if we had any questions/concerns. We returned the next day, on our way to pick our granddaughter up for a Doctor appointment and let Richard know the set would fit and we were looking for tables. He quickly picked out tables that matched our decor and gave us the measurements to ensure they fit and told us to get on the road for our granddaughter and we could come back and finish the transaction. We did come back the next day and finish the purchase. We really enjoyed working with Richard and appreciate all the hard work and knowledge he brought to the table to make sure we got both the quality furniture that fit our needs and a very reasonable price. It was a pleasure to work with Richard and we highly recommend both Richard and the Mooresville Ashley location!
Samie is the best. She is very knowledgeable and patient.
Sandy was very patient and helpful with us as we picked out furniture for our new home. She even moved different pieces around the store to see how they would match with each other.
Phenomenal assistance. Timely service with a smile. Super friendly with my daughter!
We just bought a couch and had a wonderful experience with Dylan!
Ryan was extremely helpful and kind. I was able to find the perfect couch for me.
Sandy was absolutely amazing at helping us pick out sofas and accommodating our every need. We look forward to working with her in the future for all of our furnishing needs!
Me and my wife purchased a kitchen table and two couches. Ryan was extremely helpful and made the process very easy. Very impressed with how professional and knowledgeable he was.
Love this place! My family and I have purchased many things from here and great quality, I worked with Ryan and he was honest, patient and found me what I needed
What a great experience with Sandy at the Mooresville store! My order was not that big but she took great care of me ! Thanks, Sandy!
Ewa was pretty good! She was very informative about things in the store and helpful when it came to suggestions.
Great experience with Sandy, she helped us pick out exactly what we needed without upselling us to something she knew we wouldn't like. We did our research before and were in and out faster than ordering a pizza
When moving to NC, my wife and I sold just about all of our furniture so as not to have to ship and store large bulky items. We have finally moved into our new home and have been working with Sandy Ruhlin at the Mooresville location, and frankly the experience has been wonderful! While my wife had done a lot of research up front, Sandy not only listen to our needs and initial thoughts, but helped with design ideas and suggested alternatives. Then, she worked with us to get the best price possible saving us a lot of money. Furniture has been ordered and is scheduled for delivery next week. THANK YOU SANDY!! I will update this review once delivery has been completed.
Sam was knowledgeable and patient during my buying process which allowed me to make the right choice for my living space.
I can’t say enough good things about Sandy and my experience. She was so helpful and took her time and even drew a layout for me so I could visualize how the furniture would look in my new space. She went above and beyond to help me and make sure I was getting exactly what I wanted and never rushed me. If you ever visit Ashley’s furniture, make sure you ask for Sandy. You won’t be disappointed. Would give her 10 stars if I could 😊
Great Team to work with at the Mooresville, NC store.
Thanks Sandy! She was helpful and made buying our new furniture a breeze! Would recommend!
Sammie, one of the stores managers, was very helpful. Will shop here again. Thanks!
Dan Pieszchala was our salesperson at Ashley Furniture in Mooresville NC and did a phenomenal job! He was non-pushy, patient and knowledgeable about the products. He worked hard to get us all the best prices and discounts he could on a 7-piece bedroom set, mattress and mattress base. We were very pleased with the deal and are excited to get everything in a surprisingly short amount of time. Thank you to Dan and Ashley Furniture!
What a great experience working with Ryan Sharpe and Manager Nathan today in the Mooresville NC store! They were so patient and helpful throughout our visit in the store today. Ryan showed us many options that could meet the needs we described to him and was happy to make changes along the way! I would highly recommend Ryan and Nathan at the Mooresville Ashley Furniture Store!!
Eva was wonderful! She heard our ideas for furniture and was able to lead us right to the products that matched our needs. She was helpful but we didn’t feel any pressure to buy. Our experience with Ashley was excellent. We will certainly be returning.
Everyone was very helpful and assisted us in finding what we needed. They have a great selection. Steve was our salesperson and he was very knowledgeable and professional.
My experience at Ashley was such a treat. I was allowed to walk through the showroom at my own pace. When I found the sofa I was looking for, Steve stepped in to answer my questions. When I had made my decision the purchase was so easy. Thank you for such a pleasant experience.
My wife and I came in to purchase a sectional, what we didn't expect was one of the best customer service experiences we have ever had. Dylan greeted us at the door and made us feel welcomed, from the start he wasn't pushy or asked too many questions. He allowed us to shop around and look at our convenience and when we were ready he helped assure us me made the right choice. I have bought furniture from many other places but after this experience I'll never go anywhere but Ashley. Dylan was professional, experienced and was there to help us through the entire process and we are very grateful. If you are wondering where to go to get your furniture this is the store. Thank you again for all your help Dylan!
Richard Peterson was an exception and professional sales representative today. Took his time as well as provided excellent advice and recommendations.
We went in this past Saturday and had a wonderful experience with Sandy! We were in and out of there in record time and can’t wait to get our new furniture!
We have purchased two sectionals from this Ashley furniture store and highly recommend this location as all of the salespeople are friendly, helpful and respectful. Dan P., specifically, was extremely knowledgeable and patient with us as we searched for our new couch. We are grateful for his assistance and for staying late to work with us and we will definitely be back in the future!
Dan Pieszchala was a great help in finding us exactly what we were looking for!
My fiance and I went into the mooresvile location and were helped by a gentlemen named Dan. He was very accommodating, didn't pressure us at all, and he honored online pricing that we found on the ashley furniture online store. He was great and we will be back to see him when we need more furniture in the future. Thank you to the mooresville location and to Dan Making us feel welcome in our new town🙏
Sandy Ruhlin did a great job. Thank you
Sandy was super helpful, very pleasant and got us a great deal!
Sam Williamson was sooo helpful and her attention to detail was excellent! Thank you so much Sam!
Steve Kida has super helpful and got us a great deal.
Samie is awesome!!! So friendly, personable and so knowledgable. Loved working with her!!!
Great recliner couch. Shopping experience was smooth and easy. Thanks to store manager Sam for a great experience.
Quality furniture with reasonable prices. Outstanding sales team...no pressure. Quick delivery scheduled.
Go see Richard he will make it happen
Sandy R. was extremely helpful in the selection of my new bed. With Sandy’s guidance I selected a Stearn’s and Foster mattress and couldn’t be happier.
Sandy was fantastic and so patient with us! Highly recommend!
She is sweet and super fast. Loved the experience
We recently purchased a couch at Ashley in Mooresville. Steve was our sales guy, and I was blown away with his product knowledge, and helpfulness. He took the time to draw out what we wanted and made sure we purchased the right product. I will not only purchase from Steve again but highly refer him to anyone in need of furniture.
Sandy Ruhlin was very helpful in helping us pick out our sectional couch. She gave us time to think and make decisions.. she was very patient
Sandy was great and an absolute pleasure to work with. She was very knowledgeable on products and very patient! Would definitely ask for her on our next trip in!
Ryan was great to work with! Highly recommend!
We met with Steve and he helped us find exactly what we wanted, even though we didn’t know what that was yet. We are very happy with our new living room set!
Scott helped with purchases and printed my past order for me
Our experience was great everyone was very friendly and explained all of our options with no pressure and left with buying an awesome living room set thank you for the great service
The gentleman who took care of us was excellent. He was friendly, professional, knowledgeable, explained everything to us and answered all our questions. We gave him five stars only because we couldn't give him six.
Sandy greeted us with a smile! My husband recently passed and I wanted to get a new bed a mattress. She was not only kind but knowledgeable!
Sam was great to work with.
We went to the Hickory store and Lauren was so helpful and very patience with us. We love the selection we chose and would highly recommend Ashley Furniture.
Great purchase
Dylan the associate that helped my husband and I find the perfect couch was amazing! We went in having an idea of what we wanted and liked but when it came time to truly deciding what was best for us Dylan made that happen without adding any pressure. That made our experience by far the best because he gave us space until we needed the help and the couch is a perfect fit for our apartment and has made it feel like a home. Thank you Dylan and thank you Ashley for proving us great service and and even better couch.
Richard did excellent job explaining everything to us and telling us our options.
Excellent service and extra effort was taken to make sure I received the best deal. Positive buying experience.
Ryan Long and Nathan first and foremost are awesome!!! They assisted my wife and I with our purchase and went above and beyond to make sure we (and by "we" I mean my wife) purchased what we wanted at a the perfect price point. Thanks guys and we'll you next time.
Sammy was amazing! She was super knowledgeable and helped us find our bedroom furniture👏
Dylan was AMAZING! We enjoyed working with him. We came in for a dinning room table and left with that plus a sofa.
We had a wonderful experience today! Ryan Long was very helpful and friendly when helping us plan out our new home office. We appreciate him a lot and can’t wait for it to arrive!
Sandy Ruhlin was kind and knowledgeable; (and patient!) with us as we chose an delightful but unusual mix of furniture. Thank you Sandy!
We had a wonderful experience today with our trip to Ashley. We worked with Dan, he was great. Very knowledgeable about the type of furniture and leather We were looking for. We found something we liked and Dan went above and beyond making our transaction easy, and even gave us better price than the sale price! Overall a great trip into Ashley furniture today.
Mr.Ryan Long is very helpful and professional at his job.He showed us exactly what we were looking for and we are so satisfied with our sofa with the chaise lounge.
Sandy was super helpful and patient! She assisted us with all our many questions while we figured out what we wanted.
I recently purchased some furniture from this store and worked with Sandy. I cannot say enough great things about my experience working with her. Extremely helpful, very knowledgeable about all products they carry and goes above and beyond to make sure her clients are happy! This is the second time buying from this location and from Sandy. Highly recommend asking for her if you’re in the market for new furniture. You will not be disappointed. She sets the standard for great customer service.
Sandy was very helpful to find the furniture my wife was looking for
Ryan S and Dylan great customer service
Sandy was extremely helpful!
Ryan S was super helpful and super patient. My daughter and I had a wonderful experience today!
Love love love this furniture store and Sam is absolutely amazing! We had a large purchase to make and while she was so patient with us, she was also right there to answer questions! This is one of the best shopping experiences we have ever had! Thank you! ❤️
Had a great experience at the Ashley Store. Sandy, the sales manager, was excellent. She greeted us at the door and shared sales promotions, and then gave us time to browse the store. She was available for any questions we had and was very helpful. Can't wait to get our furniture delivered! We'll definitely return for future purchases!
In Mooresville Ryan Long. Was very good He didn’t pressure us and help with everything we needed. And we put him through test. Thanks
Great experience and very pleasant.
Great experience
Dylan was incredibly helpful! He took the time to explore all options with me so that I felt 100% confident with my purchase. All 5 stars aligned today. Thanks!!
Sam W. was awesome to work with! We went into the store looking for a specific sofa and loveseat that unfortunately was not carried on the floor. She showed us great options instead and was not pushy when we said we needed to measure at home to make sure this new option would work. We came back in, asked for her, and were able to place our order without a hitch! We will be back for other rooms soon - her customer service was exceptional!!
Such a great experience with Dan P. at the Mooresville location!! He was very welcoming, personable and patient in my first experience buying a couch. The whole staff was very helpful. I’ll be back for my next purchase!
Excellent service, answered all my questions and made my furniture purchase a breeze
Sandy went above and beyond our expectations. She was super helpful throughout our entire buying experience.
Dan was incredible! So helpful and kind! When we were sure what we wanted, we returned just to see him. Easy 5 stars!
We had such an awesome experience buying our new sectional sofa today. Richard Peterson made us feel right at home and answered all our questions. He enjoyed our family joke about my husband “loving “ all the pillows. We will definitely be returning to see him to buy our recliner.
My wife and I had an awesome experience today at Ashley furniture, with the help from Richard Peterson who helped us making the buying process a pleasant experience.
Samie was so friendly and helpful during my visit. She offered suggestions with no pressure to purchase. Overall, Samie made the buying process easy and enjoyable!
Sandy helped me a few years ago with purchasing my first furniture and was lovely! Flash forward, I was able to reach out to her to complete the set. She was friendly and able to help me quickly! Thanks Sandy!
Dylan was very helpful with us picking a dresser and explained all the relevant information to us. It was an easy transaction.
Sandy was super quick and responsive in getting back to me. Great experience.
Great customer service!
As soon as I walked in, I was greeted and explained how their prices worked. I asked many questions and all were answered. Very patient with me throughout my shopping process. Will definitely recommend!
Great experience. Samie was awesome. I will return to do more shopping. :)
Sandy was great Very helpful
Dan Pieszchala is very informative, personal and a joy to work with. He helped me to select furniture to my liking.
Good experience in the store. Richard was very helpful. Appreciate it!
Bob and Rich did a great job helping us buy our new couch!
Sam was amazing to work with! So patient and really worked with us to get the best deals. We will definitely be back to work with her again.
Sandy and Steve were very helpful...and patient...in assisting us with selecting and purchasing our new sectional! Highly recommend this store!
Worked with Ryan (bird! 🙃). Was very friendly, easy to deal with.
Worked with Sandy Ruhlin and she was very knowledgeable, helpful & friendly. An asset to Ashley!!
I came in earlier in day just to look at tables( kitchen and dining room). Dan P. showed me the options. I took some pictures to show my husband. I expressed that we were looking at replacing one or the other but not both. Fast forward to 3 hours later. I brought my husband back to look at the tables. DanP. was so very helpful that we left with a two tables and 12 chairs and also a brand new living room furniture set. Thanks Dan for all your help! Margaret M.
Dan Pieszchala was very helpful. I came just to look at furniture but Dan helped me to find a living room set that would fit our home perfectly. Thank You! Ken Sauser
Scott at the Moorseville store was very helpful and a pleasure to shop with.
We were at Ashley furniture today looking for our son a new bedroom suit. Sandy was our sales associate and she was amazing as usual. We have been purchasing from Ashley for several years now and Sandy has always been our sales associate. Highly recommend her expertise!
Ryan Long was our salesman and he was fantastic to work with!! He was so nice and informative and we bought a beautiful sofa with his help!! Thank you for making our first purchase in our new home town!!
Ryan did a fantastic job
Sandy was absolutely fantastic when we stopped by the store the other day. She was knowledgeable on everything from the availability, set up, delivery, and financing options. She got us taken care of quickly as well which was great. We can’t wait to receive our new furniture! If you stop in make sure to ask for Sandy because she will definitely take care of you
Dylan was friendly, attentive, and knowledgeable about the different items and options available. I would recommend him fir all your furniture needs.
We were extremely pleased with the service we received from Scott at the Mooresville Ashley sstore. He is great.
Dylan was a big help in our search for an outdoor patio set. He was very informative and prepared after we told him what we were looking for and showed us all our options!! Thank you Dylan!
Sandy was great to work with! She was very knowledgeable of all of the products and did a wonderful job helping us pick out our next sectional. Sandy at the Mooresville store is a great person to start and end your furniture hunt with!
Dylan was awesome!! He knows what he's doing.
Dan, was very helpful and we had a good exsperience
Devan and Chris were fantastic!
I purchased an adjustable bed, mattress and frame from Ashley Furniture in Mooresville, NC on Black Friday. Ryan Sharpe was the salesperson that assisted me. Ryan was excellent! He provided product information in a professional manner. He highlighted the strength of the products Ashley offered over those of the competitor without ever being negative about his competitors. He made us laugh during the process, helped build our confidence in our purchase and was an overall pleasure to work with!
Dillion was patient and knowledgeable.
Dylan was great. He was very patient with us and our decision.
Dan Pieszchala was incredible to work with! Thank you for helping our son find the perfect table and chairs for his new place! We appreciate your kindness and expertise! Be sure to ask for Dan when shopping at the Mooresville Ashley Store!!
Very pleased with my experience at Ashley Homestore today. Dan Pieszchala provided A+ service. Highly recommend him to anyone.
Had a stress free afternoon purchasing a new bed and love seat for my mom. Ryan was prefessional and let us take our time in the showroom.
Had an awesome experience getting some new living room furniture for my wife and son. Sandy made the process extremely easy. No doubt I will go back once I need more.
Ryan helped us today. He was giving us lots of information and was super helpful picking the right dinner table for us.
Great costumer service and very friendly.
Dylan gave amazing customer service today during our visit to look at furniture!!!
Richard was very helpful with our purchase!!!
Richard was excellent!!! Very helpful with our purchase!
Sandy was very knowledgeable and courteous throughout our buying process.
Sami was very helpful and made our buying experience good. We will be back.
We had a wonderful experience at Ashley Furniture. We worked with Sandy Ruhlin, who was professional, had great product knowledge and was a pleasure to work with. I would highly recommend that you request Sandy as your sales associate. We purchased a couch, to chairs, a recliner, side tables and a coffee table for my brother-in-law. He’ll be so pleased with the selection and white glove delivery. Thank you again Sandy!
My wife and I had a very pleasant experience at Ashley home store in mooresville. Sammy helped us purchase a loveseat. She was extremely knowledgeable friendly and customer focused. We will definitely go back.
Dylan was super helpful and very nice
Dylan was awesome!
Great experience at Ashley yesterday! Went in to get a table and chairs! Came out with table, chairs, and a beautiful electric reclining sofa!
Dylan helped us tremendously in finding and buying our new furniture, great experience here!
Had a great experience here buying our new furniture. Dylan was great with helping us decide which options would fit our space best would 10/10 recommend!
Sandy was very helpful. My mother in law found something she liked. Angie is very happy. She is older and asked me to wrote this review. Five star all around!!
Working with Sandy to purchase my dining room set was a 5 Star experience with no pressure and pleasant conversation.
Friendly greeting and welcome to Ashley Furniture. We discussed what furniture I was interested in purchasing and was shown the furniture. Samantha was easy to speak to with no pressure to buy. It took maybe 1 hour to make my decision and to set up a delivery date. I will be going back to purchase additional furniture for my home.
Visited yesterday to get new living room furniture. We had the pleasure of working with Dan. He was very friendly and very knowledgeable. Highly recommend visiting and asking for him! 😊
Sandy was very helpful without being pushy. Great service and a pleasant store.
I can’t say enough about the AWESOME customer service I received from Don while shopping for my new furniture at the Mooresville location. Don was very helpful in finding me great quality pieces that went with the theme I have going. I definitely recommend Ashley Furniture and Don for all your furniture needs.
Thank you Ryan for helping me find the perfect barstools! Ryan was very welcoming, knowledgeable, and professional. He even helped me receive my barstools before Thanksgiving so I could have additional seating for my family and friends!
Samie Williamson did an incredible job helping us find a couch for our new home. She was kind, attentive and very trustworthy through the process. She gave us space to look and explore our options but also answered any questions or concerns. Highly recommend purchasing through Samie!
Dylan was very insightful and helped us find the perfect couch - we’ll be back for a recliner very soon!
Due to a family emergency we had to ask for a 48 hour delivery for a special bed and Ryan and his manager were able to come through for us! The empathy and helpfulness will be remembered!
My husband and I purchased a chair from Ashley furniture in Mooresville, NC and had a wonderful experience. Sam was our sales manager and went out of her way to make sure we got the best chair for my picky husband. We would absolutely shop here again and would like to thank Sam for her outstanding service!
Dan was very helpful and pleasant to deal withon our new sofa
Richard was so professional and helpful! He spent lots of time educating us on mattresses and helping us choose the best mattress for us. He is knowledgeable and goes out of his way to help his customers!
Ryan was just wondering
I enjoyed meeting and working with Richard Peterson at the Mooresville location! He was professional, competent and great at listening! He listened to what I said I needed and found the perfect match. He ensured that I got the best value and was able to set up delivery very quickly. I look forward to getting my new guest bedroom set next week. Thank you, Richard! I am sure I will be back to see you again soon. :)
I knew exactly what I wanted when I walked into the store. Ryan's pleasant face greeted meet right away! He was so friendly and knowledgeable about my selection and telling me everything I needed to know! So nice doing business with him!
Sandy was a great help!!! She was kind and helpful and patient!!!
Sandy was great to work with. She listened to our wishes and then gave helpful guidance. She was very knowledgeable but not pushy. Unlike other furniture stores, this did not feel like being at a used car lot.
Purchased a sofa. The options were too good. The service was excellent. Ryan Long from the home furnishing consultant team worked with us. He was very professional and gave us very good options on the purchase to save some money too. Overall the experience was great. Would definitely recommend Ashely for a quality purchase.
I went in the store with a friend who was looking to buy new living room furniture. Dan P. at the Ashley Homestore in Mooresville, NC was a great salesman. He was very knowledgeable and stayed with and answered all of our questions. I would recommend him to anyone looking to buy furniture.
Dan Pieszcchala greeted me as I walked through the door. I told him what I was interested in and he showed me all of the different sofas, explained the differences and was very knowledgeable. I was very pleased with his customer service. I would recommend him and Ashley Homestore.
Dylan was awesome, very good sales reps and a great sense of humor.. Let him be your go to
Dylan was Awesome!!
We found a beautiful sectional at Ashley. Dylan is a great salesman that shows patience and knowledge of all brands while giving honest feedback. Dylan went above and beyond to get any discount applicable to us.
Richard was very helpful and professional with helping my family to order the dinner set for upcoming holidays. We had difficulties to order the set online and I have come to the store and has got the best service. He has found the best prices and matches for us. Thanks a lot!
Richard was an absolute pleasure to work with. Super kind and knew exactly what I needed
Ryan Long did an excellent job. He was available, not hovering, allowing us to look at our pace.
Nice selection of furniture. Rich P was very helpful and efficient.
Dan was awesome!!! He was very helpful in helping make the right choice❤️ If you are in need of purchasing furniture…go see Dan!
Dan had great customer service and helped us purchase exactly what we were looking for!
Went in today to buy a new dining room table. They have a great team in this store! Ryan was amazing! He was patient, kind and really went out of his way to help us with our purchase! We appreciate him! Super professional and welcoming!
If you are looking for a salesperson that doesn’t mind taking their time, answering any questions you may have and will joke with you the whole time; you need to work with Dan! He was phenomenal!
What an amazing experience. We were super impressed with the assortment of furniture, the top notch service from our sales rep and the overall experience! Thank you so much!!
Sandy was awesome to work with! She made the process smooth & simple. Will definitely be back & ask for her in the future.
Dan Pieszchala is the best! We always go to Dan for all our furniture needs.
Went to Ashley Furniture in Mooresville, Dan Pieszchala was the gentleman who took care of me. He has helped us before and alway does an amazing job. This time he even stayed past his time to leave to help us find the couches we wanted. If you go there ask for him.
Sandy was great to work with as always!
I purchased the Posture Pedic Adapt bed with lifter. Dan Pieszchala advised me on this bed and I'm Totally Grateful for his help. I absolutely Love this bed. I'm disabled with a bad back. The delivery was excellent and assembled the bed quickly. I'm very pleased with the Total Experience I've received.
Sandy was awesome. She was able to find a piece of furniture that matched a piece I bought 10 years earlier. She made an extra effort to help. Great customer service.
Sales person was super! So many with no clue, but once you find one-you’re going to be very happy!
Sandy was extraordinarily helpful and patient with my husband and I while we picked out a couch. She went above and beyond!
Dan Pieszchala provided us with wonderful customer service and made our experience very pleasant.
I've gone to Ashley twice in 2 months after moving to my own home as a single mom. My sales associate was Sammie both times. She was wonderful. Ill always ask for her. She made me feel comfortable. Treated me and my kids with compassion, and understanding. And most importantly she tried hard to save me money. Thank you all for everything.
We had a great experience. Our salesman, Ryan Sharpe, was very helpful with trying to get us the best possible deal on a kitchen table and chairs. We love what we picked out, and was even able to set up to have it delivered and put together. Great experience. Thanks for all the help.
Had a wonderful experience. Steve Kida was very personable and informative. Thank you so much for selling us our new couch! 🙂
Dan Pieszchala is absolutely my favorite go to guy. He is so knowledgeable and easy going. We have used him for years.
Ryan Long provided us with excellent assistance today the purchase of our new chair. His great personality and no pressure style made our decision super easy. Thank you, Ryan.
Steve and Dylan were helpful throughout the process!
Sammy was a joy to work with when I needed a new bed! Very professional and timely process!
Sandy provided outstanding customer service! She made us feel like family! Make Sandy your Ashley furniture connection!
Dan was excellent! He wasn’t “a pushy salesman” he helped when we needed it but wasn’t hounding us. We really enjoyed our shopping experience.
Sandy went above and beyond with her service.
Richard made the whole process easy! Would definitely shop here again.
Easy and friendly purchase! Sami was excellent
Sandy R. And Ryan S. Helped me get everything I wanted. Very helpful and saved us time and money.
We had a great experience at this store! Sandy has been super helpful and she made sure to listen to our needs. We ended up purchasing and will be going back.
Salesman Dan was so helpful. Very knowledgeable and very courteous
Salesman, Dan, was not pushy at all. Gave us time to look around without following us. When we did have questions he was very informative.
Great service, very helpful. Can’t wait to get my furniture. Will definitely come back again!
Dan was great to work with!!!! Thank you for your help today!
Dylan was Great! He was a huge help
Sandy Ruhlin was very professional
We had a great experience working with Dan Pieszchala at the Mooresville Ashley store. Dan was very professional and patient. He was a pleasure to work with.
Very pleasant shopping experience with a touch of personal care. The store is huge and has very much to choose from.
Sandy was absolutely wonderful the moment we walked in the store. She was very helpful with finding exactly what we wanted. She was not pushy, which was very nice. Thank you, Sandy!
Dylan was very knowledgeable and patient with our decision making process, thank you!
The Sales Manager, Dylan Price, was very knowledgeable & attentive. Excellent follow-up as well! Store was nicely staged with plenty of inventory.
Great experience all around!! Really appreciate Dan giving us time to really look at everything. Thanks!!! Would highly recommend you work with him!!
Came in to the store to look at outdoor furniture and we were greeted by Dan. He was very helpful and a pleasure to deal with and made our purchase easy.
We had a great first experience at Ashley. We were searching for living room furniture and Dan Pieszchala was so helpful in helping us through the process. He was so kind and knowledgeable. We had a great experience and highly recommend Dan/this Ashley location!
We walked in and Dan was so kind, patient, and ready to help us. His approach was not pushy at all. He answered all of our questions, talked us through the differences between all the options we were looking at, and let us go back and forth a million times before making a decision. Totally recommend this store, and Dan specifically for your furniture needs.
Sammy was my salesperson and she could not have been more helpful, professional, and above all, patient. She provided excellent customer service andis helpingme to furnish my new home.
Dan was very knowledgeable, customer-focused, and personable. He treated us like family and was very welcoming.
Sammy did a great job helping me with our furniture order. She was patient, gave us space to look around on our own, and then was engaged when we needed her input. She was wonderful to work with - I would recommend her to others. Good quality for a great price.
My husband and I had an amazing experience shopping for a mattress at Ashley Furniture in Mooresville, NC, thanks to Dan. From the moment we stepped into the store, he made our visit exceptional. Dan listened carefully to our preferences, answered our questions, and helped us find the perfect mattress within our budget. His product knowledge and friendly approach put us at ease throughout the process. Not only did Dan assist us in selecting the right mattress, but he also ensured a smooth delivery. We couldn't be happier with his outstanding service. If you're looking for top-notch assistance at Ashley Furniture, Dan is the person to see. Thank you, Dan, for making our mattress shopping a breeze.
Sammie was very helpful in assisting us as we picked out furniture for our living room. She gave us as much time as we needed, yet was very attentive when we had questions. I really liked how she helped us make color decisions using the throw pillows from the different couches we were considering.
Sandy was very helpful when I picked out my new recliner. It was delivered within a few days. I am very satisfied with it, and all the help that Sandy gave me. Thank you
Ryan was super helpful today in helping us select a sectional. Very knowledgeable and great personality!! Will definitely be back for future purchases.
Ryan and Jessica were very helpful!! They helped my boyfriend and I purchase 2 Bar stools for our new home! They also helped give us a discount! We will definitely be coming back here if more furniture is needed.
Dan Pieszchala was a pleasure to work with! We do not typically care for “sales” people but Dan is not typical. He gave us our time and space to look around without pestering us. When we did need his assistance he was there and was as pleasant as could be. He’s very knowledgeable, kind and went beyond what our experience has been with sales people. He showed us the difference in various quality of bedroom sets so we could make an informed decision. Not once did he try to steer us in any direction. It was because of Dan that we decided to buy from Ashley instead of the other furniture stores. He gave us the time and space to make a decision and then was also able to get us a better price than what was listed. I highly recommend asking for Dan Pieszchala if you are in the Mooresville NC area! He’s definitely an asset to the company!! Hopefully delivery will be as pleasurable as the service we received today. Thank you Dan!
Steve was great and helped us on all of our visits, since we did a couple once we decided on our couch. He was very polite and patient. Great service
Had an awesome experience at Ashley furniture! This is our second time working with Scott and won't be the last!
Great customer service
From picking my table out very easy, to the very kind floor rep Sandy helping me order it custom how I wanted, to super nice delivery and set up crew. Highly recommend this Ashley furniture. I tried one closer and they were not helpful at all. Driving a bit out of the way to go to the Mooresville location was worth it!
Scott was amazing took care of our family and got us all set up with a smile. Definitely coming back for winsome experience.
Sandy was salesperson, she was very attentive and helpful. I however am cancelling the order. Not because of the dofa or Dandy but getting home and evaluating what I bought, it just wouldn't be good for my environment.
Richard was very helpful and friendly. He let us walk around and browse and gave us our space. Our purchase was easy and quick.
Nathan and Ewa did a great job helping us find fantastic furniture. Thank you.
Samie W Did an AMAZINGGGGGG Job explaining the financing options and walking me through the entire process of my purchase, I will definitely be back!
Sandy was a great help to us as we selected some new furniture for our house. She was very knowledgeable and patient as we changed our minds a few times! We’ll definitely be back and we’ll look for her to help us once again
Made furniture shopping fun! Thanks for the help, Dan P!
Thank you Sandy for great customer service!
We had a great experience with Sandy! Even when our original choice didn't work for our space she was able to change up our quote and get us something different in the same time frame!
Dan was a pleasure to work with and got us an amazing deal on our furniture!
Ask for Scott Rader, he was super patient and found us the best deal for our living room. Can't wait for delivery!
I’ve had several transactions with Sandy and they have all been easy and smooth! She is always quick to answer and make sure I have all the pieces I need. Will definitely be calling her again in the future.
Ryan was amazing! He was extremely knowledgeable and helpful. We look forward to getting our furniture!
Great knowledge about beds and a great dude overall.
Really appreciate Steve stepping up and helping us out on our recent visit. Allowed us to move furniture to a different scene to see if it worked out. Quick, easy transaction!
Ryan S is the best!
Ryan S. was so helpful in our recent shopping experience.
First time customer. I found the layout of the store convenient and beautifully done. I was greeted warmly by a representative (Sammie) who valued my thoughts and my time. I was able to browse at my convenience with no pressure. Although she was attentive and helpful with my questions. I purchased an accent table and will definitely return for future needs. I most definitely recommend Ashley Homestore for your home furnishings.
Sandy at the Mooresville location was wonderful to work with and very helpful. We knew what we wanted before going in, but she made the experience seamless and quick. Delivery came a month and a half before the online store projected, and the delivery team was kind and professional. This is my second large sectional from Ashley, and I don’t see a reason to shop anywhere else. 10/10.
I had an excellent experience dealing with Dan Pieszchala at the Ashley’s Home Store on River Hwy in Mooresville. I kinda of had color and possible material I was looking for in mind but Dan pointed out some features I would not of pursued and decided on purchase for sofa. If I decide to purchase additional furniture items I would definitely go back to Dan.
Ryan helped me and my family today. He was very professional and knowledgeable. Hopefully he will still be their next time we are looking for furniture.
Sammie was very polite, knowledgeable and helpful.
Dan Pieszchala was such a great help! He let us wander the store, loaned us a tape measure, and patiently answered all our questions. When we made our final decision he gave us all the info we needed and got us checked out quickly. Very pleasant experience. We will shop here again!
If you go the Mooresville store, be sure to ask for Dylan Price! Fantastic customer service! He really took the time to listen and understand what I was looking for. Thank you Dylan!
Ewa did an amazing job showing me furniture. Her attention to detail was outstanding!
I purchased items at the Mooresville, NC location and dealt w Samie and the experience was amazing. She was friendly, accommodating, and very knowledgeable. She worked with me and my budget. The holiday discounts were good as well. Thanks Samie for a great experience. I beleive that you have great interpersonal skills and a great attitude.
This is the 2nd sofa I’ve bought from this store/ showroom. Sales associates are great and prices are hard to beat- Dylan was knowledgeable and professional. Highly recommend!
Scott was very helpful and answered my questions.
Ryan was very nice and helpful. Saved me money.
Nate was AMAZING!!! Thanks for all your help ☺️ The delivery guys were on time, fast, efficient, super friendly and GREAT!! They were In and out within 15 mins! Amazing experience ☺️
We had been in the Mooresville store once before and didn't find what we really wanted in a recliner. The second trip was the charm. Dan Pieszchala was extremely helpful and attentive without being over zealous. He helped us find the best recliner for each of us since we didn't want the same features in a chair. We had several options to choose from and were pleased with the quality and selection. Thank you Dan for helping us find the perfect recliners.
Ryan was an awesome salesman, very helpful and knowledgeable, very happy with all his help!!
Very helpful, not pushy, really appreciate Dan Pleszchala for helping us out
I had the BEST salesman I've ever had at Ashley furniture in Mooresville. He was knowledgeable and was able to answer all my questions and made sure I was very happy with my purchase.
Sandy was a superb representative for the Ashley Store in Mooresville, NC. She answered questions about sizing and design…she provided take home photos with full details to aid in the decision making. Looking forward to our furniture delivery!
It’s was great to see help from Dan when we visited. We were able to get what we came for. Thankyou
Dylan did a great job showing us the different bedroom sets and he spent a good amount of time pricing things out and showing us all the options.
Thank you Dan P. so much for our wonderful experience regarding the sale of our furniture! You knew exactly what we needed and were looking for :) We appreciate you and can’t wait for our delivery. We will be back again to worksite you!
We have shopped and purchased at Ashley furniture for years. Three years ago we had a salesperson help us named Sandy Ruhlin. Sandy’s professionalism and store knowledge kept us coming back the next two years to purchase. She makes purchases by the costumers consistently confident that you’re getting the best prices and customer satisfaction. Sandy is a standard all sales personnel should strive for. With that being said, I guess we’ll see you again next year for the fourth year in a row of purchases. 👍🏼
Started shopping here about 6 years ago and we've bought a few large items. Initial experiences were fine. Polite salespeople, easy deliveries, which I'd read a lot of recurring issues about, so we were thankful there. Seemed like nice enough furniture for our price range. But the longevity of the furniture has been... underwhelming, to say the least. Disappointingly, that's not even what brings me here to review the business today. I had already decided not to re-purchase here because of the low quality. But I had a balance from the protection policy we didn't use. I was originally told it would be refunded if we didn't use it, but now I was told it was a store credit. Fine. We needed a new mattress for my 8 year old. I'll use it toward that. We were an easy enough sale. Walked in as soon as they opened and politely told the saleswoman what we needed. We picked the 3rd mattress we saw and said we could take it home ourselves. Nothing major. The second I mentioned the credit, the salespeople were falling all over themselves to find excuses as to why we couldn't use it, blaming the company's everchanging policies. After being told I couldn't use it all toward the mattress, I finally lost patience and stormed out. Keep my damn money. I don't even want it anymore. Do not send an auto response with a "your review is very concerning to us" and a # to contact. That's a disgusting excuse for customer service and I know whomever you're urging me to contact will likely be even less helpful and just as frustrating. I won't contact anyone. I won't be back. And I will make sure everyone I come across in the market for furniture knows that this company makes money on sleazy sales scams and cheap garbage furniture.
Dylan was such a great help for helping us find our new couches!! Thank you Dylan
Sandy was outstanding! Great customer service. 10/10
My husband and I went into Ashley In Mooresville, NC looking for a leather couch.We we're greeted by salesman Dan P. He allowed us to look around and wasn't pushy about buying anything but we actually bought a couch and a recliner. Dan was so professional and courteous. I definitely will consider purchasing from him again.
Sandy was very helpful and informative i will def be coming back to buy a couch from her
Our sales rep was Sandy. We thoroughly enjoyed working with her and when finally decided to purchase, she even came in on her day off!! Thank you to Ashley Store for having such wonderful staff!
Dylan was so helpful. Did not crowd us and answered all of our questions!
Everyone at this Ashley furniture store are so helpful and nice! Scott helped us find the perfect mattress for our new home. He was incredibly knowledgeable about ALL of the products and a great guy to work with!
Ryan was amazing. Insanely helpful. I will be back
Dylan was super accommodating and friendly. Couldn’t ask for better service! He is also trustworthy for dinner suggestions.
No pressure. Salesman helped us when we were ready. Ryan was knowledgeable and very nice to work with!
Dylan was very helpful in finding us a sectional we wanted!!!
Pleasurable shopping experience! Richard was available but gave me space and time to look. Once I made a decision, he was helpful and quick.
I came in looking to replace my living room furniture. Dan greeted me and really helped me pick out the ideal living set to meet my needs.
Scott is professional, courtesy, patient, and knowledgeable. Scott help us find barstools that we initially didn't come in to find. I will definitely be back.
Very patient with us Scott was great
Steve was excellent.
I went back to the Mooresville Ashley location to shop with Sandy and she did a fantastic job getting me exactly what I needed! I had purchased a couch with her help back in November; and returned for the ottoman and requested her. Sandy was quick with my order and made sure I knew all my options for protection plans and delivery.
You must have Ryan Sharpe be your store guide. Knows what he has and is of great assistance.
My salesman ryan sharde was awsum. Thisbis my 2nd purchase from him. He cuts right to the chase and gives me the best price the first quote. Then he follows up on the details.
Outstanding! Dan pieszchala was so knowledgeable and customer attentive to our individual needs and requests. Thank you Dan!
We had a great experience at Ashley Furniture! We went in looking to furnish our new home and Sam was extremely helpful and assisted us every step of the way. We are so excited for our new furniture to arrive. Thank you, Sam!
We had another great experience purchasing from Ashley. Sandy was fantastic to work with!
Folks here were very helpful and approachable! They did not hover, let us do our browsing, and were there when we were ready to close the deal!
We’ve been shopping with Ashley in Mooresville for 3 years now. We’ve furnished our loft and kid’s room. Sandy is the associate that has taken care of us each time and she is wonderful. She is patient and works to find you what you’re looking for. Thanks for taking good care of us.
We had the pleasure working with Ryan Sharpe to select and purchase our sofa. Ryan was so easy to work with: knowledgeable, patient, polite, and no pressure to purchase! He explained all our options for design, material, and warranty in detail so we clearly understood what our final decision would include. We would happily work with him again and highly recommend working with Ryan for your next furnishings need!
We went in looking to purchase a bedroom set. Richard was attentive and kind throughout our purchasing process. We are looking forward to the delivery of our new bedroom set!
Polite- knowledgeable and efficient
Dan was exceptional. Gave us our time to look around and popped over to ask if we had any questions, but respected our space to do our own thing. He is very knowledgeable about mattresses, too. So if you’re in the market for a new one, ask for Dan. He will put you in the mattress that is best suited for you. Overall, A+ experience. Go see him!
Had great customer service w/Richard today. He not only help us pick out furniture. Help with design tips as well. He was the best! Can't wait to came back to buy more!😊
Richard was great 👍 100% always enjoyed coming to Ashley furniture
Sandy was very accommodating. She was there when I needed help but did not hover. Until I know what I want, I like looking around on my own. Have always had a positive experience at the store.
Sandy was fantastic and knowledgeable. We had prompt service and I look forward to working with Sandy in the future.
Sandy was FANTASTIC! Went to look for pillows for my sectional sofa. Sandy was so nice and ordered exactly what I wanted.
Ashley has always been one of my go to places for furniture. I’ve always been able to find good quality pieces at reasonable prices. Scott at the Mooresville store was helpful without hovering or being pushy. He let me browse and then come back to him. A much more pleasant experience than being stalked.
She was very pleasant, knowledgeable, and helpful. She made me want to come back.
Scott helped us through the entire process and he was amazing, friendly, fun, and courteous. We will definitely return.
We had the most amazing experience with Ewa and Sammy buying our new sectional sofa. They took their time, answered a million questions and showed me a ton of options before we chose our perfect match! Thank you ladies! New review on 11/13/2023 I returned to purchase a bedroom set and Ewa remembered me, asked about the status of all our renovations and was JUST AS AMAZING as the first time dealing with her! Thank you for being so great. I had a complicated space and she looked and looked until we found a set that would work! Highly recommend the store and Ewa!
Ryan Sharp was fantastic
Sandy was fantastic
Absolute pleasure during the transaction. Our rep, Richard P., was patient, competent, professional and knowledgable of the product and process. Made our decision easy. With the support of his manager after explaining our situation, They made it happen. I encourage anybody to seek out this team for your next purchase. We'll done gents.
Sandy was wonderful to work with. She was friendly, knowledgeable, and went above and beyond to make sure we were happy with our purchase and got everything we needed. Would highly recommend.
Sam was amazing and this was our second time working with her here. Not pushy and took time to make sure we were getting exactly what we wanted. We will definitely look to work with her again next time we’re here!
Scott was hands down the best mattress salesperson I’ve ever worked with. Very knowledgeable and patient!
Great experience today with Ewa and Samie! Thoroughly enjoyed my shopping at Ashley furniture.
Our Seller Richard was such a great help. Was very Knowledgeable and got us the best deals. Thanks.
I worked with Scott Rader and had such a positive experience. He was very knowledgeable in the products and helped me pick my new sofa out. Go see Scott for all your furniture needs!
Dillon was extremely professional and a pleasure to work with.
Dan was very helpful and friendly.
Great customer service and nice friendly people!
One of the best sellers I have deal with them. He has a good experience.
Dan was excellent in advising us on the perfect living room set for our new home! Wonderful customer service!
Exquisite service
Dylan was a spectacular salesperson. He was informative but gave us space to explore.
Best experience at Ashley in Mooresville. Scott helped me furnish my new home for the best deal possible, and it was an extra bonus that he was quite winsome!
Always shop here.
Dylan was spectacular!!
It was wonderful experience!
My wife and I have bought numerous items from Ashley Furniture. The man that makes it the easiest and most comfortable experience is Ryan Sharpe. Hands down the greatest person to work with. If your in the Mooresville, Nc area and need furniture. When you stop in ask for Mr. Sharpe.
Ryan was a great help! Wonderful experience.
Dylan was both personable and professional and gave me a great deal!
Dylan was very helpful when we were shopping for a sofa. He gave us space to look around while also being available to answer questions.
Sandy greeted us upon arrival and worked with us on finding the sectional we love. Great customer service.
Sam is my favorite 10000/10
Needed a lift chair due to medical reasons. Sandy at Ashley was amazing getting us with the right chair as soon as possible.
Don't ever buy the protection plan, every single time I purchase it and need it I'm told it's not covered!!!
Samie was very helpful, professional and courteous. It was a pleasure working with her. She did not pressure us into a purchase and was on hand for any questions we had and suggestions for our needs. We were completely satisfied with Samie, however the stores computer system was a little slow and trying at times. I would highly recommend this store and especially Samie as she is the best sales representative in the store, in my opinion of course. Have a great day!
Richard P was extremely helpful from the time I walked in the door. He got me a great price on a nice couch, I will absolutely be back for future furniture purchases!
Ryan Sharpe was courteous and patient and checked on us while we shopped. Top notch quality furniture with excellent service!
Ryan Sharpe was our sales person for our new living room furniture set. His quality customer service is why we chose to buy our furniture from Ashley we will definitely return for all our future purchases hard to find quality service like we received
Wonderful help and great pricing. Definitely will be coming back
Scott was not only WINSOME… but he made buying the sofa a fun experience. He was honest and extremely helpful. Thanks so much for everything!
I had a great experience with Ryan! He was super helpful and made sure I got what best suited my space.
Richard Peterson was our sales rep. Absolutely great service. No pressure but just east and great to deal with. He worked through each bedroom with my wife and we are able to get it all taken care of in one stop. Will definitely use and recommend Richard Peterson. Thank you God Bless You all.
Sam/Sammi is so kind and was very helpful! She was able to help me pick out the perfect couch that fit all my needs! I would highly recommend you request to work with her!!
Steve- Thank you so much for help me pick out furniture for my new apartment. You Rock! Cory
Sandy was knowledgeable, friendly, very helpful, quick & efficient. Awesome place to shop such a nice, clean, appealing place to go for all your furniture needs.
Ryan was such a great help and answered all questions we had!!!
Sandy was so helpful in helping me with pricing and finding the things I was looking for
Steve was great.
Had a great experience at Ashley home store! I worked with sandy and she helped me pick out 2 bedroom sets, I’m so happy with my purchase! Everyone in the store is helpful and welcoming.
Sam was so helpful with my grandmother Ronda!! She was super knowledgeable and very kind and helped her find a replacement couch!!
Very happy with the service I received! Dan was so helpful and patient, helping me piece together exactly what we wanted. Can’t wait for my delivery!
Great selection of furniture. Very helpful salespeople. No pressure!
Our saleswoman was Samie and she was wonderful! We were undecided about what we wanted and she was patient (no pressure) while adding up our different options we were considering. Overall great experience!
Sandy was fantastic to work with. Friendly and helpful! We bought a new table and couch that we can’t want to get delivered! Thank you Sandy for being patient with us while we decided on our new furniture.
This has been the easiest most pleasurable experience furniture shopping. Make sure to ask for Ewa!
Great place to shop !!
Jay was knowledgeable and patient! He helped us get exactly what we wanted!
I was in need of a bedroom suit so I popped in to see what was available. Ewa greeted me at the door & made the process easy and very smooth. She is knowledgeable about the pieces, availability, pricing discounts & etc. I will 100% use her again when it’s time for my next purchase. If anyone plans on using Ashley in Mooresville please ask for Ewa you will not be disappointed.
Scott Rader did a fantastic job would recommend coming to see him @ Ashley furniture..
I came in not knowing what I can afford. Moving to a new place after a divorce. Ryan Sharpe is fantastic! I’ll definitely be back to purchase more items for my home!
Excellent service today from.Ewa.
Scott was fantastic
Ryan was wonderful! Extremely professional and knowledgeable!
Ewa showed us multiple options of dining room chairs to coordinate with a previously purchase trestle table. She was friendly, knowledgeable, and made the shopping experience a breeze!
Sandy was great and really helpful. Smooth process!
Sandy Ruhlin was awesome to work with !!!
Best experience EVER! Sandy Ruhlin is the person you need to be dealing with. She answered all my questions and helped me through the process.
Loved our experience visiting Ashley store in Mooresville today. Thanks to Richard Peterson we were able to mix and match severe outdoor furniture. Richard was awesome, he took his time finding us the best deals.
Had a good experience. Scott was able to show me pieces that met my needs and allowed me the time to ponder and discuss with my wife.
Had a wonderful experience shopping at Ashley. Sandy was fantastic to work with. She was extremely professional & knowledgeable regarding product information. 10/10!
Steve did a great job helping us pick out our new couch
Sandy was a great help for us and got us a great deal on a new living room set!
Richard was awesome from the time we walked in until we finished the purchase of a beautiful bedroom suit! Highly recommend!!
Ryan S. helped us out so much, we were in and out. They were so nice to accommodate with a discount for Military. And even helped us with our preference to pick up the couch, and we went to get it next day!
Ordered over 10k in furniture…and a piece always gets delivered damaged…
(Translated by Google) Excellent 🙂🙂🙂 (Original) Ecxelente 🙂🙂🙂
Quality furniture with great selection. Sandy was a great help, make sure you ask for her!
This was the first time we entered an Ashely Store . We are glad we did. We brought a sofa and love seat thanks to Sam we were able to decide on the perfect match. Once again thank you Same
Sam was so helpful and did an excellent job. Found everything we wanted at a great price and was in and out the door in no time. Will definitely be back to purchase more items in the future.
Excellent customer service.
Ryan Long was an absolute pleasure to work with. Was patient and willing to answer all our questions. He came up with several solutions that worked for us. Will be looking for him when we need to replace other furniture
Sandy is great! Very helpful and friendly. I went in for a dining room table and ended up purchasing a bed. Can’t wait for it to arrive! Thank you!
We worked with Dan to finance our new living room and bedroom sets. He went above and beyond to get us the best discount possible, and wasn’t pushy at all. He was very easygoing and great to talk with as well. We’re very happy with our experience and highly recommend working with Dan.
Ava is awesome, patient and attentive. We will be back!
Richard was friendly and very knowledgeable. He helped me find exactly what I needed.
My wife and I had a very good experience just recently! The GM Nathan J helped us right away and worked down the numbers for us. And Steve did the final paperwork. And did a Great job. And the delivery was quicker than expected and early delivery. Everything was smooth!
Richard was outstanding . Well informed and very helpful
Mr. Dan Pieszchala was very friendly and helpful. Ordered 3 Barstools with no problem. He gave me his card and will definitely be going back to see him.
Ryan Long was great to work with. He spent lots of time working with us and answering our questions. Very knowledgeable and patient, low pressure salesman.
It was really smooth working with Dan.
Absolutely smooth transaction! Scott was very knowledgeable in the product details and very helpful in assisting us in our decision today!
Scott was great in helping us to get the perfect mattress.
Very helpful and informative. Showed us exactly what we wanted before we knew it!!!
Worked with Richard, he was very thorough and straight to the point with us. told him what we were looking for and he showed us just that! it was a pleasure!!
Scott was awesome. He was great to work with and was extremely helpful in my couch buying experience, I look forward to returning again.
Great experience with Dylan - store mgr. at the Mooresville NC store. He truly assisted my son getting right furniture for his apartment. Relocating is tough & Dylan helped ease it.
First time in Ashley furniture. We were looking for a dining room set for our son’s college apartment. Brian was really helpful. We found something that will work for him. The store has a pretty big selection of furniture and even mattresses. I think there’s something for every taste and budget. Check out Ashley Furniture!
Great service knowledgeable staff
Just visited the Mooresville, NC store and had the most amazing service from Dan!!! We bought a new leather power recliner, thank you Dan!!!!
We went to Ashley Store here in Mooresville and were highly impressed with the prompt and very efficient help in exploring options and placing order. Sandy Ruhlin was very helpful and patient in answering our questions and in the ordering process. We will definitely recommend our friends to visit this store for their furniture needs. Exceptional experience for us.
We bought a dining table and bed set and Sandy Ruhlin there helped us Recommend her to big time 👍🏼👍🏼👍🏼
The Mooresville location has more to offer than expected. We went looking for a couple items and found great deals on things we didn’t even know we wanted. Sandy was great to work with and would recommend her to anyone else shopping for furniture!
Ryan was great! No pressure at all, very informative. Overall great experience.
Dan Pieszchala was AMAZING! He helped my mother and father in law find a few pieces of furniture for their new home. He was extremely patient, caring and took the time to listen to what they needed. Definitely a rock star and will use him moving forward!
Ryan Long: Great Service!!!
We bought new living room furniture at Ashley Furniture in Mooresville, NC! Dan Pieszchala was so helpful throughout the whole process with good recommendations and support! We couldn’t have asked for a better experience!
I just recently bought a sofa from Richard Peterson in Mooresville, NC. He did an amazing job helping me find exactly what I wanted!!
We worked with Awa all weekend and she was amazing! She was never pushy, listened to what we wanted, and was so kind and patient! The manager Dillion was also extremely kind and helpful. We will definitely purchase from Ashely’s again!
Steve assisted us with selecting and purchasing a new sectional. He was so friendly, knowledgeable, and not pushy at all. I highly recommend the store and Steve!
Ryan and Nathan very patient and helpful
Richard was wonderful! He was very knowledgeable and took the time to compare options and get us the best deals.
Amazing Customer service by Scott and team.
Went to Ashley in Mooresville to buy my first couch as a first time home buyer! Steve Kida was super helpful and informative. We had to go home to measure so could not purchase in store but he was very responsive and made the process smooth to purchase our couch remotely. Great customer service. Highly recommend!
If I could give them 0 stars I would! The customer service is trash. I made an online purchase and part of my order was canceled which they never notified me of until I called to check on the status of my order. I then was told I would have to go in store to purchase the canceled items which I did. Then I got an email that the remainder of my order was delivered by fed ex, which it was not, so once again I called and was told that order was also canceled. No one could give me any explanations so I canceled the rest of my order and I will be taking my business elswhere. This review is more for Ashely Furniture online.
Great professional customer service
Worked with Sandy last year when we bought our living room and bedroom set and truly enjoyed the process. She communicated but wasn’t pushy, she worked to get us the best deal. The experience was so good that we just bought our patio furniture and a couch for sitting room and once again Sandy was amazing. Thank you Sandy.
Scott Rader is an excellent salesman! Highly recommend dealing with Scott when purchasing furniture and accessories for your home.
Working with Dan Pieszchala was terrific. Great shopping and buying experience!
Went in looking for a coffee table, came out with an entire Living room set! Sandy helped me put everything together and It looks great! I'm terrible at picking out colors or fabric, and Sandy helped me decide what would be best with a very energetic husky in house! Thanks again for all the help! Very happy with my purchase.
We love our recliner/sofa, Sandy was a great help. Her eye for color and style was spot on. Will definitely be back.
Sandy was our sales rep. She was friendly and provided excellent service.
Nathan, Ryan and Jessica were absolutely wonderful to work with. Highly recommend this location due to professionalism and their top-notch customer service skills.
Had a great experience! They worked with me to get a bed and bed frame on the same day and gave me good discounts too :)
Dan pieszchala was amazing in assisting with living room furniture. He had great customer service and I highly recommend him for your furniture needs.
Wonderful experience at Ashley furniture. Our sales manager Jay Moore was very helpful and made us feel welcome from the minute we walked in the door. I would highly recommend Ashley Furniture in Mooresville. Thanks Jay for all your help!
Ryan L. Took great care of us!
Dylan was great to work with.
Sandy was very helpful, answering tons of questions. Pleasure to work with.
Mom and I shopped here on Monday,Dan was a Awesome! Helped us with exactly what we were looking for at a great price! Thanks,Dan
Store is attractive, clean and well stocked. I went looking for bedroom furniture. Dan Pieszchala greeted me and showed me many options in line with my style and price range preferences. I was pleased to have several choices and grateful to have Dan's expert advice. I bought a new bedroom set and it is scheduled to be delivered soon. Many thanks to Dan for making my shopping trip so pleasant. He has a very nice personality, a good sense of humor and provides expert advice. Thank you!
Samie is great to work with. She listens well, and understands what you LIKE and what you DON’T like. Samie helps simplify your decision making process, by narrowing it down for you. I highly recommend to work with Samie…
Ashley Furniture has Earned our business once again… With Great people like Sandy Ruhlin who delivered kind, considerate expertise and service. WE ARE GRATEFUL!! Thank you Sandy🙏🙏🙏
Dan's greatness knows no bounds; he possesses the extraordinary ability to create an atmosphere where you feel like part of a loving family. The moment you step foot into the store, thoughts of purchasing furniture fade away, replaced by a sense of warmth and belonging. Dan's expertise shines as he effortlessly assists you in finding exactly what you desire, ensuring that the entire process is a thoroughly enjoyable one. I have frequented the store numerous times, and if, by unfortunate circumstance, Dan is not present, I find myself compelled to depart without making a purchase. That's how great he is, I definitely would recommend him.
Sandy was amazing and super helpful! Will continue to shop here and refer you to sandy! Thank you guys so much! :)
We recently moved to Mooresville NC and were in need of a couple of furniture sets to add to our new home. We visited about 1/2 dozen furniture stores before going to Ashley. Ashley was on our list and if we would have gone there first we would have saved a lot of time. Dan was our sale person. He was highly recommended from one of our new neighbors. Dan was professional & knowledgeable. He asked a lot of good questions and took time to get to know us so he could help up select the right furniture for our home. With Dan’s help we found exactly what we were looking for. One of the sets we purchased arrived today and we absolutely love it! In the future Ashley will be our first stop and Dan will be the person we work with and will recommend to others! Dan is a true asset to Ashley and someone we know we can trust. Thank you Dan for making our furniture shopping experience seamless & enjoyable!
Ryan was amazing and helped us purchase a recliner
Great service and help picking out our new couch today..
I purchased a bedroom and living room set today with the help of Richard. Richard is a great guy and an excellent salesman. The furniture selection was very nice. I definitely see myself as a returning customer. If you want a great salesman to work with, ask for Richard. I couldn't recommend him more.
I don’t think I’ve had a more pleasant experience in a very long time. I talked with Richard before going to the store and felt like he understood my needs. Once arriving at the store, he knew both available products online and in store and was able to get us the best price possible on warranties and product itself and delivery. Great experience!
Scott Radar and Sam Williamson were great to work with! Super helpful with the purchase of 2 couches! Excellent customer experience.
Sharon gave us an awesome experience. Asked for a specific type of item and she was able to find exactly what I wanted.
Dan Pieszchala was great. He listened and made great recommendations on what I actually want and need.
Dan was our perfect sales representative. Friendly, knowledgeable and always with a smile. Highly recommend Dan. 😁
Recently, I was in with my daughter who is going away to dental school in another state. As you can imagine the stress of a move like this can be daunting, but we were fortunate enough to meet Dylan that day and he immediately put us at our ease! He was able to point us in the right direction, providing us with the most excellent service I have ever received while purchasing home furnishings. I will return as a customer based on the experience I had with Dylan that day!
Dylan provided truly exceptional customer service! He listened to all of my needs, helped me select quality furniture, and create a floor plan to ensure that my new apartment would feel as much like home as possible! His sharp attention to detail and undivided attention made my shopping experience delightful! I will be back to see Dylan for my future furniture needs!!
We went in to Ashley Home Store to “look around” for a recliner. We were greeted by Ryan S, a pleasant, friendly salesman. He walked us to where recliners could be found. He was very helpful and informative about the current sales. Then, allowed us to walk around without hounding us or lurking as we looked! When it was time to make the sale and set a delivery, he was very through telling us every detail of what to expect. If you are in Mooresville ready to buy furniture, do yourself a favor, go to Ashley first! We would highly recommend you ask for Ryan Sharp too. The Thomas’
We went to Ashley over Memorial Day weekend looking for a new sectional and met Samie. She was very helpful in understanding what we are looking for and helped narrow down the selection. The key for us was not feeling pressured to buy. She was courteous and not pushing in any way. We left with her card and when we decided to move forward, I emailed her with questions. She was very responsive and I went in the next day to complete the transaction.
Sandy R. at Ashley was so helpful & professional. I love the personal attention without being pushed into buying something I don't want. Highly recommend Sandy & Ashley furniture.
Thank you to Ryan Long and the team at Ashley HomeStore for an excellent experience. We came in just to look and walked out with a new sectional sofa!
We went to Ashley just to look for a new couch for our new home. We were greeted by Sammie who was super nice and respectful of our space and needs. She was super to work with once we found the couch we loved. She made it extremely easy for us and we had our coach in a few days. I highly recommend Ashley and Sammie!
Sammy was a tremendous help. She priced matched from another website and we were able to get a great deal on 2 furnitures pieces. Would recommend working with Sammy at this location!!
Great working with Dylan. He was patient, knowledgeable, and helpful.
Very happy with our purchase and service from Ewa for our new mattress. Ewa was very helpful and knowledgeable. We will be back for additional purchases once we finish construction of our new home. Thank you Ewa!
Very nice store. Our sale associate, Sam Williamson, was very professional and attentive, yet gave us space to browse around. Will definitely go back when we need new furniture.
We enjoyed working with Ryan Long. He did a great job of making sure we knew our options, without being pushy. He was nice to our 3 year old during our visit, and even sent a handwritten thank you card with well wishes on my recovery from my back injury. We also spoke with Nate and he was great too! We were really happy with the staff in store. The delivery guys they contracted were right on time, and went the extra mile since I cannot lift anything. So glad Ryan showed me the Purple pillow too! We will do business with Ryan again.
Great and simple experience with salesperson Sandy.
Dylan was great and extremely helpful in my search for a sleeper sofa! He was patient and had listed out all the options when I was stuck between two pieces. He made the whole experience super quick and easy. Definitely recommend!!
Scott Rader was terrific!! Such a pleasure to work with! Highly recommend.
I went shopping for some furniture for my first ever apartment and had no idea what I was doing. Thankfully, Sandy stepped in and worked through the process with me. Not only did she help figure out what furniture to buy, but she helped make recommendations on how to create a nice layout in my place, and come up with payment plans to fit my lifestyle. Sandy is a life saver!
Ryan was extremely knowledgeable and helpful. Very friendly and I would highly recommend him to friends and family.
Ryan Sharpe was extremely helpful with my new sectional purchase today. He was very attentive and answered all questions; however still gave us room to browse. Both Ryan and his manager made this process seamless! I would recommend Ryan to anyone in the market for new furniture!
Samie Williamson was a great salesperson to work with during our purchase at Ashley’s. She was patient and knowledgeable. Would recommend her and would ask for her again in future purchases.
My boyfriend and I just recently put a house under contract as our first home together. We came to Ashley’s to look for couches for our home to fill our living room before buying one from another place. Sam helped us find the best couch without breaking the bank, and one that will look great in our home. We can’t thank Sam enough for her efforts to make our house feel like a home, one piece of furniture at a time!
Ryan Long was fantastic!! Came in for a couch, left with a purple bed!!! Can’t wait to sleep well!
Thank you so much Dan Pieszchala for your excellent customer service, knowledge and patience with us today. We found what we were looking for and will be returning soon!!
Friendly & knowledgeable sales staff. Not pushy!
Dan pieszchata helped us out with purchasing a new sectional. Great customer service and experience!
Ryan and Nathan were no pressure and chill. Comfortable environment and happy with our purchase.
Dylan did amazing job explain available options for my recent purchase of dinning chairs. Nathan (store manager) was super cool and easy to work with. Thank you guys for making it a good experience for me.
The workers are polite and don’t shy away from accommodating for any needs you might have.
Ashley del was very organized, professional and cleaned everything up. Great experience
Scott Rader help us out today, pick a few couches. He was very professional and did a great job. My family asked him a bunch of questions which he answer in a very professional way. 10/10 would recommend this place to anyone.
Samie was so kind and patient while helping my Special Needs brother find a new recliner.
Ashley helped me a lot with my furniture needs. Ryan the salesperson was a very patient and knew what I was looking for. My next furniture I will be coming back to Ashley Furniture in Mooresville NC.
Richard Peterson was VERY helpful & great help.
Samie was extremely knowledgeable and helpful with our bedroom set purchase. She went above and beyond and made the process very easy start to finish.
I was greeted immediately upon entering by Dylan. Usually that’s when you receive high pressure sales pitches, but not this time. Dylan asked what I needed and he listened carefully to what I was looking for. Then he proceeded to direct me to the areas where what I was searching for were staged. I was able to find a couch and love seat, two dressers and three nightstands as well as the perfect kitchen table and chairs. I have always heard to not shop Ashley but the quality of the products that I purchased were very good. So thank you Ashley and a special thanks to Dylan for taking the time to find exactly what I wanted. 5 Stars
We went to make our first quality mattress purchase at Ashley Furniture, not knowing a whole lot about what to consider. Dan Pieszchala greeted us shortly after we began assessing mattresses. He was very kind, helpful, professional and still made our experience casual and fun, as we would prefer it to be. Dan was our ideal salesman. He gained our trust, helping us make the best choice for us, not the most expensive one.
Dylan always gives the best service! We buy everything from him, every time we come in!
Scott Rader went above and beyond to help us with our purchase. He was very knowledgeable and guided us with a chair and mattress purchase. We had to do some measuring and went back to the store late with my mother who also ended up buying a recliner. Scott was so patient with us and provided us with excellent customer service even though it was closing time. Thank you again Scott. We are enjoying our our Ashley products.
Sandy is very helpful and she has been like a personal shopper. Staff is really friendly and had an amazing expirience with all the furniture shopping.
As soon as we arrived we were greeted by Sam. she was very helpful and helped us find the perfect bed for my daughter. She gave us excellent service at all times.
I had the lovely experience of working with Sammy when trying to purchase a new couch. She helped me find exactly what I was looking for and also explained the buying process to me. Would come back to this store and definitely work with her again!
Sandy was amazing to work with when I bought furniture a few months ago.. so when I went back of course I asked for Sandy again and will continue to have he help me with future purchases.
We were getting ready to walk out the door when Dan Pieszchala saved the day. Ended up with an entire new living room set & couldn’t be more excited to receive it. Dan made a poor experience terrific in the end! Anyone going into Ashley HomeStore should definitely request to work with him!
Dan Pieszchala was very helpful, we were in and out in less than 30 minutes with the product we wanted. Great salesman and great team at the store. He made this a wonderful experience.
Customer service was the best I’ve experienced in a while. Jay who I had the pleasure of talking with made sure to show me all of my options and didn’t rush my decision. He even took the time to handle my indecisiveness by walking me through the whole store twice.
I love that I can walk in, be greeted, and then be allowed to roam without harassment. Truly, one of the best qualities. Bought our sectional here. A little on the high-end as far as price goes. It's a bit of a facade of high quality on some items.
Dan!! Great Service
Dan was very helpful
We were pleasantly surprised at not only the quality of furniture but the caliber of service we experienced at this location in Mooresville with Dan Pieszchala. He made our visit and entire experience much more smooth and pleasant than we anticipated. Thank you Dan for the great service. We will be back for future furniture and mattress needs!
Sandy was incredibly helpful in assisting me in the purchase of our outdoor dining set. It was great to be able to see the table and chairs in person and she made the purchase experience seamless! I’m looking forward to the delivery of our new furniture.
We had a great experience and our sales rep, Samie, was awesome!! She was so patient with us and got us squared away in no time. Definitely recommend going to Ashley furniture in Mooresville. I’ll definitely be returning in the future!
Dan P. Is an amazing furnishings expert that welcomed us and assisted in helping us find the perfect bedroom set. His humble down to earth nature eased our tensions and made this an experience to remember. Definitely recommend to ask for Dan P. for a great experience
As far as in store the sells rep Scott was very courteous and helpful. Will have to wait until later for any other reviews until my purchase is delivered.
I just wanted to share that shopping here was such a pleasure. Dan helped me out the other day, and I never felt pressured into any buying decision by him or anyone else. He was so helpful, I had him walk laps around that store, and he was so glad to answer all my questions. I was looking for high-quality real-wood pieces, and Dan took me right to them. The prices are competitive, and the furniture is beautiful. I highly recommend Dan and his store.
I had a great experience. My wife and I were looking for a daybed for our nursery, and the Ashley team showed us all the possible configurations and pricing very quickly as well as inform us of all the on-going sales. Everyone was kind and professional. Great store!
Upon arrival we were greeted by Sammy. She shared the sales with us, answered our questions and then allowed us to look around. Sammy was very helpful and friendly. We were satisfied with our overall experience and purchased new bedroom furniture.
I just had one of the best nights of sleep in my life on my new Tempurpedic bed. Mr. Dan Pieszchala really helped my wife and I find an amazing bed and some really nice quality bed room furniture.
Scott was a pleasure to work with. Got us a great deal on a bedroom set for our son. He didn't try to upsell us and made the transaction really easy. We will definitely work with him again.
Everybody at the store was very helpful. We visited three times and finally got a complete package of bedroom and living room furniture for our new home. Dylan was very patient, asking the right questions and making good suggestions. When we found we needed to make some changes, we went back and Nathan helped us find a few different options. The third visit, with both Dylan and Nathan available, we finalized the plan and are very satisfied with the furniture, the service and the price.
My husband and I had the best experience with Scott. He greeted us when we first walked in, but gave us the space to browse without being pushy at all. He was very knowledgeable and personable. Scott made the whole process seamless and enjoyable, which we very much appreciated!
We just moved to Mooresville NC from Michigan. We needed a lot of furniture. Our sales person Dan, was amazing. He listened to our needs and helped us find what was best for us. He took great care of us. We will be back to see Dan as we get settled into our new home.
Went in yesterday looking for a new sectional couch and was greeted by Dan Pieszchala who was so friendly! He gave me plenty of time and space while I shopped around, when I found my couch he sat down with me and got everything handled and ready to ship. My new couch will be delivered in just a few short days and I couldn’t be more pleased with the ease of this shopping experience!
I found exactly what I was looking for with the help of great sales person, Scott Rader. Their business model works best for me – quality furniture delivered quickly. They provided accurate information and met all commitments.
The sales women and manager was great to work with. Went above and beyond for me.
Worked with Sandy, Mooresville Store, for a few pieces to go in our living room, she was very helpful and gave great advice. We will visit this store again for additional pieces.
Dylan Price was great! Highly recommend!
Sandy was absolutely amazing and helpful in every way. She allowed us to move furniture in the store and set up a configuration we purchased. Very knowledgeable with design too.
This was our 2nd time shopping at Ashley's in Mooresville and both times we were fortunate enough to have Dan assist us. He was so friendly and helpful helping us choose what we needed. Our last purchase was a lift chair for my 85 year old mother. He was very patient and informative helping her choose just the right chair for her. Thanks Dan for making her comfortable and very happy!
Went into the store and Ryan Sharpe was amazing and very helpful with everything!
Good collection of furniture and decor items.
I was in Ashley’s just looking around as I will moving to the area soon and the young man name Ryan Sharpe was very helpful gave great suggestions and also a great sense of humor that’s so important it make people happy and you want to have happy customers. The associate was efficient friendly and professional. We have been looking and been to a couple stores but since Ashley was nearby , I went in to see what they have. I will def be back My experience was exceptional The prices are reasonable as well The customer service it is great.The way it should always be I can’t wait to come and make my purchase I haven’t yet but I just had to leave a great review on this amazing person Example of how great customer service is done If you want the best this is the place.
We had a wonderful experience working with Dylan on replacing our sofas. He was knowledgeable but not pushy. We will be back again to work with him.
My experience here at this particular store was outstanding! They had my dream furniture available. Ryan Sharpe was very helpful and was able to help my husband and I with a stress free process! I highly recommend for anyone who needs nice furniture to shop here. You won’t be disappointed!
Ryan Sharpe is very professional and knows the store from front to back. He helped us picked a living room set that fits perfectly into our home. Great job Ryan!!
What a great place to shop! Nothing but five star service - if you trust a stranger, request Sandy to help - you'll make a friend for life ☺️
Dan was AMAZING!!! My husband and I came in today just looking for furniture options in bed options and Dan had saw that we were interested in getting a new bed. He used his expertise in helping us and was very patient with us as we are going back and forth trying different mattresses to make sure that we were going to be comfortable and he used his expertise to make sure we have the right mattress for our back since I am a nurse and I had a back injury. My husband was also hit by a drunk driver and Dan used his knowledge in helping us find the right mattress and bed set to help us as we get older! Ashley furniture is beyond blessed to have this man working for you and using his current knowledge and background to help your customers. He totally deserves a raise in a bonus for every time he uses his expertise because you really have a two in one person there! We thank you Dan from the bottom of our hearts!!! Kim and Chris Brown
Great Experience From A Ryan Sharpe. He Definitely Has The Right Last Name. He Was Definitely Sharp”e”. Very Polite, Punctual And Highly Informative. Would Recommend Anyone To His Services!!
Had a great experience at this location! Sandy Ruhlin was so helpful and took the time to help me with my design needs. Definitely ask for her when you go!!
Ryan Sharpe is the man to see. He is very knowledgeable and professional. Thank you for your exceptional customer service.
Dan was great to work with. He is very knowledgeable of the products and made the process super easy and enjoyable. Go see him at the Mooresville location!
Ryan sharpe was very knowledgeable and helpful. His very polite, professional personality made for a very welcoming and easy shopping experience.
Ryan Sharpe was extremely helpful and was able to answer all the questions we had. Would definitely recommend him for any help.
I would like to give a huge shout out to Ryan Sharpe!! He gave the perfect suggestions i needed to make my living room complete. He didn’t come off as a pushy salesman and i really appreciated that. All of my purchases will be through him! Thank you Ryan Sharpe for being so patient!
For anyone looking to purchase new furniture I would definitely advise Ryan Sharpe. He was extremely amazing and helpful. I will definitely shop here again with the help of Ryan.
After months of trying to find the perfect bedroom set for my son I came to the right place Sandy & Nathan answered all of my questions and accommodated all of my needs! Thank you all so much I can’t wait to see the finished look!
This store was a great experience! Clean and plenty of options to choose from. Ryan Sharpe provided a memorable experience! Ryan was very knowledgeable and offered suggestions once I explained What I was looking for. He was not pushy like a typical sales person. Ryan took the time to understand my wants and did a great job with recommendations. He was very patient and even took the time to show me multiple options to get the best value and quality.
Ashley furniture has good quality furniture and experienced employees, especially enjoyed the experience with Ryan. A great representation of the company, I will highly recommend.
Ashley has great furniture and customer service I really appreciated how kind and welcoming Ryan Sharpe was and recommend that everyone comes here for your furniture needs
My son was waiting to be picked up from Fearless after a party. I was stuck in traffic 5 minutes away he walked into your store because he felt uncomfortable with a vehicle that was in the parking lot. And you kicked him back out in the parking lot. As a business owner if anyone walked into my business because they felt unsafe I or my staff would greet them with open doors.
We were just comparison shopping for a future bedding purchase. Sandy guided us through our options, taking the time to explain the differences and options, putting a package together for us that fit our needs, and most importantly, our budget. The future turned out sooner than later. Thank you Sandy and Ashley Furniture Mooresville!
We had looked everywhere for a desk and found what we needed at Ashley thanks to Sam! She let us walk around and measured to see if it would work for our space. She was not pushy and told us if we needed to wait we could always come back to see her. Thanks for a great experience!
Jay was very informative and had a wonderful sales technique that allowed a comfortable shopping experience.
Eva was a great help in helping us find the furniture we needed and WANTED to find within our budget, and worked hard to help us accomplish our goal.
Had a really great experience here today. It was super fast and friendly service and I was able to find what I needed without being pressured. Delivery fee and timing was reasonable. Our salesperson Dylan was great!
Great service. Scott was very knowledgeable and friendly. He wasn’t trying to sell us the most expensive piece of furniture but the one that fit our family’s needs best! We will return for our next furniture purchase!
Dan is a fantastic salesman! His extensive knowledge in mattresses and home furniture is beyond and his patience and kindness really hit home for us. He wasn’t a pushy sales person and made this a wonderful buying experience.
Really great customer service at this location. My wife and I felt comfortable and not rushed to buy. Dylan was the rep that helped us out, and he was able to get our furniture delivered much sooner than anticipated. We would recommend this store & we will definitely be back.
Just bought a new bedframe. Ryan S helped us out, gave us plenty of space to look around and discuss, and made the entire process very easy!
An absolute pleasure to work with! Beyond helpful and personable. Thank you, Scott!!
We highly recommend working with the sales manager Sandy Ruhlin. We had an issue with something we purchased and she helped us resolve it efficiently and effortlessly. We truly appreciate her help and follow up. She is a Rockstar in this store! We feel like valued customers. Steve and Andrea Mistretta
Upon entering the Mooresville store I was pleasantly greeted by Sandy Ruhlin who very efficiently showed me several items interest. Within 30 minutes we had selected an item, scheduled a delivery date that met our schedule and completed the transaction! Great variety of product and excellent service experience!
Dan was my sales representative and he made shopping for a dining set pleasant. He was not pushy or overbearing- he just answered my questions. I would purchase with Dan in the future.
Bought bedroom furniture today from the Mooresville NC store. Richard helped us and he was great. Very knowledgeable and great customer service!
great experience Scott was a huge help and very laid back. nice to have a relaxed time with no pressure to buy. made the whole thing super easy as well
Shopping with Ryan was awesome he was incredibly helpful. We will be shopping here again
Richard P was awesome! We came in, told him what we were looking for, he took us directly to that area and let us take our time. Once we were ready to make our decision, he was right there to make the purchase easy and painless! Thanks so much Richard!
Fenomenal Service
Great selection of furniture. Steve was very helpful. Will be back again!
To start, the store was very attractive, and the furniture was lovely. My son and daughter and I walked around in store for 45 minutes perhaps, and while the staff was very friendly, saying hello and smiling at us and doing quick discussions, no one came to ask what we were looking for or if we needed help And I was a little amazed at this laissez-faire approach to sales . When we finally did decide on an item that we wanted, the gentleman who came to help us was extremely helpful and friendly and supportive. Really provided us with good information and helped us find the best deal possible for the day. I would shop again at Ashley at any time and I would recommend my friends to do the same. I would just make them aware. Won’t be overly sales pitched! I just want to say at this point thank you Ashley I love my purchase and I’m going to be very happy with it.
Sammie and Nate were great to work with me on explaining the best options for financing, delivery, etc. Cannot wait to get my delivery!!
I love this store - I always find something. Sammy took care of me today and she took care of me and my daughter last time we were in here. She is very helpful. I greatly appreciate her telling me about the 50% off on store accessories! I will be back.
Ryan Sharpe was very patient and knowledgeable about the products. Made my shopping experience pleasant.
Ryan was the best! Knowledgeable and super helpful!
Richard is the best! He has helped us on numerous occasions between bedroom sets, couches, end tables, and mattresses!
Ryan Sharpe was incredible!! I will be getting all my future furniture with him!
Scott Rader was great, both days I was there. Very attentive and helpful, getting me exactly what I needed and making the process as easy as possible. I was in an out very quickly. Can’t wait for my new living room furniture!
Great experience!
Sami was very helpful and let us take our time, we ended up with a purchase that we hope to be very happy with for years!
Busy, lots to peruse and potential for new place.
My in store shopping experience was great! Ryan was not hovering but available for help. Great experience! I am waiting for the furniture to be delivered.
Dylan Price was amazing! As new homeowners we had a lot of items on our list to get. Dylan was patient, diligent and informative with all of the pieces we were needing. We left feeling happy and excited that we furnished our new home. Highly recommend everyone come talk to Dylan for their finishing and mattress needs!
Store gets a star for their ability to deliver quickly. However, we had a Keener sectional delivered September 2022. The quality was disappointing and the warranty has yet to be executed: the fabric pilled after just a month - was told because we didn't buy the $600 fabric warranty there was nothing that could be done. When someone sits on the furniture, it squeaks and creaks to the point where we don't even use it. Technician was scheduled in December 2022 - canceled two days prior. Then I was told someone would call for a new date - no call. After several calls to customer care, I was given a March date. A supervisor called me in January and said Feb. 1 had opened up and did I want that appointment? Of course! After rearranging our schedules to be available, no one showed up. Another call to customer care and there was no record of a 1 Feb appointment. I will never....ever....ever....buy anything from Ashley again, and you shouldn't either!
I had a great experience with the Ashley Furniture store in Mooresville. Customer service was great from Jason M., the salesman, all the way to the delivery guys, Kevin and Isaiah Hayes. They were very professional and polite!
Sandy was wonderful to work with, I did not feel pressure from the “sales” process. She was very knowledgeable on the inventory, I had picked out what I wanted on line and she was able to show me similar items that were in the floor. Wonderful experience.
Sam was amazingly awesome!!! She was able to answer all of questions and very sweet and overall an awesome and we were super happy with our purchase!! Big shoutout and thanks to Sam!!!
Sam w. Helped us out and get the bed we wanted
Sandy helped us out while we were shopping for a new couch. She gave us many different options to ensure we made the best purchase possible. Even after the fact, she has been extremely helpful and responsive, as I have been emailing her about an additional purchase I would like to make.
Great experience here! Ryan at Ashley gave us an easy to understand, speedy process on our new furniture!
I have been looking for a year for furniture and with Sam’s help found it all! Sam was amazing to work with! She was patient, friendly and helpful.
Come in and ask for Sam she is amazing. Very patient, helpful and well informed. Thank you Sam for helping us furnish the family room and outdoor patio!
Sam Williamson at the Mooresville, NC was extremely helpful and courteous! She is the reason we will continue purchasing from Ashley Furniture. When you hire people like Sam, business success is easy! Thank you, The Knowles Family
Amazing customer service from Dylan! We were there for 2 hours to buy several items and Dylan was so helpful, informative, and patient! He went above and beyond to help us! Will always visit Ashley furniture for our future needs!
Dan P was so kind and helpful as we selected our new sectional. He made it a priority to give us our space while also providing us with any needed information. He went out of his way to help make sure we liked the product we were purchasing! We will be back to see him for future buys!
Dylan was our Salesmen Along with his manager Nathan. We were very well taken care of and very happy with the level of service they gave us. Very professional friendly and courteous. They delivered on every promise they gave us and we would definitely be back to Patron their store again. Thanks!
Sandy was amazing and so helpful! She got us half our couch early and we absolutely love it. She was available to answer any questions I had and kept me up to date on delivery times. Go see her and the Mooresville location!
Sandy was nice and very helpful. Will definitely use Ashley furniture in the future!
I wanted to take a moment to share my recent experience at Ashley Furniture in Mooresville. More specifically, I would like to give high praise to my salesman, Dan Pieszchala. From the moment I walked into the store, Dan made himself available to assist without the high pressure that often comes with furniture shopping. Not only was Dan extremely knowledgeable about the products, but it was also clear that his goal was to find the best solutions for my needs. Dan and the Store Manager took the time to find the best savings for me, making the numbers work in my favor and adding additional value wherever possible. I would highly recommend this store and would like to say "thank you" to Dan and the store team again for providing an excellent customer experience.
Scott was great ! Very helpful and knowledgeable!
Extremely happy with Richard at Mooresville location. Richard took his time with us and went over the protection plan in detail. This was a great experience at Ashley furniture.
The dealers in the store were great. Very welcoming and informative. The deals were good as well. The delivery is the problem. They gave us an ETA of 730-1030. My wife took the morning off to be here when the couch was "supposed" to be delivered. They changed the ETA at 9am to 1130-130. My wife could have gone into work. She ended up having to take the full day off. This is unacceptable. If we have to change the time of delivery for any reason, there is a fee you have to pay. They can randomly change times and waste people's time and nothing happens. It's 2 pm and the couch still hasn't been delivered.
Sandy was amazing! She helped us find the right accent cabinet for our dining room and even contacted other Ashley stores to find the color we wanted. We would definitely recommend Ashley Homestore in Mooresville and Sandy for anyone looking for great furniture!
Paid for furniture 3 weeks ago and they did not deliver on the date agreed upon My husband took a day off of work to wait for it and now they say next week UNACCEPTABLE
In the market for a new dining set and Ryan L and Sam W were exceptional with their efficiency, knowledge and overall great people.
We had Sandy Ruhlin - Sales Manager greet us while we were walking around and looking for the perfect couch. She was patient with us and very knowledgeable with getting us the right size and dimensions that we needed to purchase the furniture. She also walked us through the different ways we could order the couch. It was an easy and smooth process. I will order from them again.
Had a great experience getting a couple couches for a new house. Dan P. is very knowledgeable and provide a great customer service.
Great and courteous. Customer service. Beautiful showroom and products. Thank you
Sandy was so helpful! I told her what I was looking for and she knew exactly what I was describing. She showed me all of the options and made sure I got the best price possible.
My husband and I bought several pieces of furniture from Ashley thru Jason Mayberry. He helped us in person and offline sending us pictures and locating tables and chairs in our color schemes. Really happy with his customer service!
Jason took great care of us and the service was exceptional. Always answered our questions and help us find the best value.
Great place and their sales were amazing. Staff was very nice too
Looking for a recliner and found what I needed quickly. The store price matched the online pricing and I was out of there in under 30 minutes. Sales person Sam was helpful.
Sam Williamson, Home Furnishings Consultant went over and beyond assisting my mother Dorothy Blanton who was furniture shopping for her new home. Sam was extremely patient with my mom as many options were available and she treated us with a great deal of respect which made my mom’s furniture selections a breeze. The store was clean and well staged to give the customer an eye for how the furniture would look inside your home. I would definitely recommend this location as the entire staff provided superb customer service.
Our salesman Jason M. Was AMAZING. He listened and got right to it and we were in an out in less than 30 mins. Easiest furniture shopping ever!! Will def be back for purchases in the future and the use of his help!!!
Amazing experience with Jason as our sales person!!! He was perfect!!! No pressure and so knowledgeable as to Ashley's products and all financing. We will definitely be returning to Ashley furniture with the hope of Jason's assistance!!!! Thank you!❤️
Sam was awesome! Very knowledgeable and great to work with. Thanks Sam!
Jason was awesome. Great experience!
Did not waste my time! Good job sam.w
Jason Mayberry was very helpful!
Richard was awesome. Helped us every step of the way. Made for a great experience
Our salesman, Richard Peterson, was a VERY helpful and friendly. Thank you and we can’t wait to receive our new sectional!
Sandy was extremely helpful and knowledgeable. We were in the store for about 3 hours. We are very happy about our purchase. We were never pressured or harassed. Everyone was very professional.
Jason made this a quick and easy experience! We were in and out and got exactly what we wanted.
Scott, did a great job showing us to exactly what we were hoping to find!
Dylan Price was so helpful when my family and I came in to get a couch ! He helped us find the perfect one, and described the entire process to us and gave us the best deal ! I can’t wait until the couch comes in :) we will defiantly be back again for future purchases thanks to the welcoming ,friendly interactions with Dylan.
this was our second time going to Ashley for furniture and we were greeted by Richard Peterson and he was very friendly and helpful. He ran numbers for us on several pieces and then we purchased what we wanted. Richard was a true professional and highly recommend Richard to anyone that has a furniture need. Scheduled for delivery this Saturday November 26. Thank you Richard Peterson and Ashley Furniture
Dillion was a great sales person to deal with. Our second purchase in just two months… and many in the past. we never have an issue. I feel that the salesmen and women have a great ear for understanding what we are looking for and an eye to steer you in the right direction. Dillion understood our budget and intention and was able to seal the deal with our trust. I want to thank GM Nathan for having a great team. Never feeling hassled for a purchase and knowing that when you’re a returning customer that they remember your face. If you’re in the market Dillion is great a person to deal with from the first hello to the handshake on the way out. He deserves your business.
Had such a great experience yesterday at Ashley Furniture in Mooresville! It started with just some browsing to possibly buy a new couch to actually buying a new and beautiful recliner couch! Dylan Price was absolutely awesome! He did some research to find us a model that was not shown in the store but had all the features we wanted in the color we wanted too! Dylan is a true professional and was a pleasure to work with! He definitely turned our “looking” into “buying”. Thanks so much, we can’t wait to get our new sofa. The Swanson’s😊
By far best experience I have had shopping. Ryan Sharpe displayed exquisite patience with us as our minds changed multiple times. Ryan took the time to provide information on each item we asked about and even made some great recommendations that included must haves for us. He laughed at my our bad jokes and made us feel valued as customers.
As a sales professional, I thoroughly enjoyed going through the experience with Scott.
Dan Pieszchala, was very knowledgeable and helpful when helping pick out a new bed and dining room table. Highly recommend you doing business with him.
Sandy was very helpful and courteous in helping us find what we were looking for . She was patient with us and let us browse from the selections on the smart TV (if that was what is called) Ee don’t have the item yet and excited when it arrives hopefully on scheduled delivery.
My wife and I visited the Ashley store and was greeted by Richard Peterson. Richard was very polite and courteous, as we looked at a few items, asked questions, then told him we would come back. The next day I came back and explained to Richard the items I was interested in, but had a question relative to the pricing of one. Richard spent much time working through the pricing issue and placing my order. My order was not a large one, but, Richard treated it as if I were buying half the store. Customer service like this is extremely hard to find this day and time. Thank You Richard for providing us with such a superb customer experience! We will certainly come back to shop with you again!!
Steve was very helpful in helping us search for a king size mattress. He was very knowledgeable on the different types of mattresses. He showed us a variety of mattresses. No pressure. I would highly recommend when you go into Ashley, in Mooresville,NC, ask for Steve!
Went into Ashley’s to browse not expecting to make any purchase. I was greeted by Jason as soon as we entered. I advised him we were just looking and he wasn’t pushy. Took some time to check out everything and saw some hot buys I couldn’t say no too. So glad I decided to stop in. Purchased a power recliner and power sofa at an amazing deal. Jason was helpful when I had questions and he took the time explaining how the warranty works and process of delivery/setup. Wonderful experience would recommend Ashley’s to anyone looking for quality furniture at the best prices!
Can't say enough good things about the staff Samantha was just awesome as usual she always takes great care of us as this is our fourth big purchase from Ashley thank you Samantha She is a great reason for repeat purchases
I would like to take the time to say thank you to Sandy Ruhlin. She was very helpful with the purchase of my new living room furniture. She provided excellent customer service from the time I entered the store. I would highly recommend going this location in Mooresville for any of your shopping needs. Thank you, so much for all of your help.
We just relocated to the area and needed a sectional for our new place. Sandy was so helpful and a true pleasure to work with. We have other rooms to furnish and will be back to visit her again real soon!
Ryan was very helpful and was able to work with us to get exactly what we wanted! Highly recommend!
Great experience and Jason M was AWESOME! No pressure and very helpful. Excited to get our new bedroom set.
Our sales guy was awesome! Ryan did not push us into anything we were not comfortable with. He was very patient and let us look at inventory and answered all questions.
Today Dan Pieszchala attended us, and since we entered the store he received us with great kindness, he was very patient and helped us to find the furniture we were looking for. He told us: “I will make sure that you end up happy today” and it was!
So glad I shopped Ashley Homestore for the new furniture I needed. Sandy was amazing to work with and made the experience a great one. I’ll definitely return!
Samie, took great care of us! She made sure we had exactly what we needed for our AirBnB, and we have loved the pieces so much!
We went in twice and worked with Ryan Sharpe, BEST SALES ASSOCIATE I HAVE WORKED WITH EVER! On our third visit Ryan Sharpe couldn’t help us so with worked with Ryan Long and he was also equally as amazing. Both very respectful, not pushy! Their managers should be proud!
The staff and management at this location are very friendly my sales guy is Ryan sharp and he’s very good at his job and he is very knowledgeable on all aspects of the furniture that is sold at this location highly recommend them as a sales person thank you
Dylan was a great help got us what we needed he asked what we were looking for and gave suggestions which exceeded our expectations within our price range. Thank you Dylan for all your help you're awesome!!
Service was exceptional! So happy with the whole staff and manager that went above and beyond for us.
Extremely happy with our experience. Our salesman Ryan L. was great and very helpful! We left very happy with our purchase and will be back in the future!!
For anybody planning to get new furniture. I advise you ask for Dan. He was beyond helpful. Super friendly. Great sense of humor and was able to make everything possible for my wife and I to get a beautiful new couch. I will most definitely shop here again with the help from Dan. Thanks again!
Very pleasant and helpful would recommend Ashley furniture to all my friends
Just wanted to thank Ryan for helping my boyfriend and I through purchasing our couch. We were very pleased with how patient he was with us through the buying process.
Extremely happy with salesperson and his knowledge of the items we purchased.
Went with my mother to look into Purchasing a sofa and recliner from Ashley Furniture in Mooresville. I honestly didn't expect to make a purchase the same day, but the sales associate Dan was so very helpful. He made sure we understood our options and guided us through a GREAT buy! We walked out 100% satisfied. Thanks Dan & Ashley's furniture! We're thrilled!
Sandy was amazing and helpful! Will definitely be coming back
Barbara was very helpful and polite. She wasn’t pushy and did a great job explaining everything. It was our first time furniture shopping and it was not intimidating here and we were given lots of space to talk things over and come to our own decision.
Sandy was such a pleasure to work with, she was so friendly and helpful! She listened and retained our wants/needs was able to help us narrow down and find exactly what we wanted! Would definitely ask for Sandy!!
Richard did great !
Great service and prices
I had an awesome experience with Sandy Ruhlin. She was very helpful and made sure to answer all of our questions.
Ryan Long was very helpful and attentive during my visit. Would recommend!
Sandy Ruhlin was very comfortable to work with as a Sales Rep. She was patient as I took time to make up my mind. She occasionally texted me to see if I was still interested or had any questions. I recommend Sandy to future shoppers.
Had a great experience. They were super easy and we found exactly what we wanted
Sam Williamson is amazing! So patient and helpful with feedback. Wonderful experience!
Great shopping experience. Scott worked with us and his manager to do price matching with the Ashley website. Saved us some$$. Scott checked on availability of the pieces we wanted. Availability clinched the sale. We will review again after delivery.
Sandy Ruhlin was fantastic she was very helpful she was very understanding thank you for all your help sandy Ruhlin
I worked with Sandy and she was amazing! She’s helped pretty much my whole family with setting and getting the right furniture. Any future furniture I need, I will definitely come back and ask for Sandy again.
I want to apologize for being late with my response. Sam, our sales representative was amazing and allowed us to move furniture around in the store so that we could get a feel of how the furniture would look like. She was very patient and I felt, very honest. I would buy furniture from her again. Thank you Sam!!!
Excellent customer service very patient
Richard did a great job in taking care of us. Will definitely recommend Ashley to others
Barbara Pleasants was awesome to work with. Excellent experience at Ashley furniture in mooresville.
Purchased bedroom furniture working with Sandy at the Mooresville NC store. She is wonderful to work with and very knowledgeable. Great selection of furniture!
Sandy was great! Smooth transaction. Can’t wait to get the couch
We had a great experience with Ashley. Our sales representative Sam Williamson was amazing and was able to fulfill our request on all the merchandise we ordered. She has also been very informative throughout this process giving us updates on our delivery dates. We shopped the Ashley store in Mooresville. I would highly recommend Ashley furniture to anyone shopping for furniture especially if you are in the Mooresville area. We drove from Wilkesboro and we will continue to shop there. Thank you Sam for all your help!!!
We had a great experience buying bedroom furniture with Sandy. She was friendly and informative. She was patient as we made choices about our purchases.
My wife and I visited the store just to check out what was available or what could be delivered soon. Once we entered we were greeted my Dan Pieszchala. He quickly introduced himself and gave us a rundown of all the Labor Day sales that were still going on and didn't pressure us at all or follow us around. Once my wife and I decided on what we wanted he was quick in helping us and answered all our questions and and was just awesome to work with. Will definitely be visiting again. This location is large and has a really nice showroom.
Sandy, in Mooresville, has been our sales consultant for over 2 years. Her experience, knowledge and patience is beyond reproach. With over half the house furnished by Ashleys already, we will continue to make Sandy our first stop, every time.
Scott was awesome and knowledgeable of the products. I would recommend asking for Scott as your product sales person.
Wonderful sales service from Ryan at Sales and Store Manager in helping make this a pleasure to purchase from Ashley. Ryan was very clear on expectations of availability, now we wait and hopefully the positive experience continues.
BARBARA was stellar. She took the time to find out what was important to me and my space. Her decorating advice was welcomed and helped me decide on what best suited my needs. The management staff was also very supportive to both Barbara and I. Thank you.
Sandy R. was very welcoming and helpful. There was no pressure or sales pitch from her. She answered all our questions. She really helped us get the look and feel we wanted for our new home.
Ask for Ryan or Jason. Friendly and professional staff. To be honest I thought this upscale store would be to expensive, it’s not, and I’ve purchased two items recently.
My experience was great and highly recommend buying your furniture at Ashley Furniture!
We had an awesome experience! Sam was super helpful and was so sweet! We came in twice in one weekend to buy from her. We will definitely be back to see her soon :)
Ashley furniture has good quality furniture and experienced employees. We have bought 2 couches and a table from them and are very happy with them!!
Dan pieszchala was amazing and so helpful. He is an expert in home designs and home furnishing. Dan got me what I wanted for the price range I needed. Will help you find what you are looking for ! Make sure to ask for Dan at the Ashley furniture in Mooresville North Carolina!
We purchased several pieces from our local Ashley store when we purchased our home three years ago and we purchased the extended warranties with each piece. Fast forward three years and the zipper on one of the back couch cushions split open and all the stuffing started to fall out. This was in April 2022 and I immediately called for the repair which is still not resolved in September 2022 but is totally out of the stores control. After waiting so long and dealing with picking up stuffing for almost 5 months we decided to go back to the local store and just look for a replacement. We were immediately greeted by our salesperson Ryan and shared a tidbit of our experience that brought us to the store today and he immediately jumped into action trying to help and called over his GM Nate to help. The way these two guys immediately took ownership of a problem they didn’t create or have very little control over since the extended warranty division is a third party company was simply outstanding. We got more help from these two guys in 15 minutes than we ever did with the multiple phone calls to the warranty center. With their help we walked out of store tonight with some faith restored in Ashley. Can’t say thanks enough guys!
Store was very neat and clean but not one sales associate asked if we needed assistance even after walking around several times.
Ryan is awesome! My wife and I knew what we were looking for and he made the process simple and easy! Recommend asking for him when you come in
I would like to take the time out to thank you guys at the Mooresville Ashley store! We love our furniture! Thank you so much Sam for your help & BIG THANK YOU to Ryan Sharpe! You took the time to make sure we had everything we needed. You even made sacrifices on your day off to make sure we were satisfied. Great customer service goes along way, & I'm a hard fella to please lol. Thanks again guys. PEOPLE SHOP WITH RYAN SHARPE ASHLEY MOORESVILLE 💪🏾
Great customer service!
Our sales associate Dan was absolutely incredible! He was fantastic and made our experience very easy and smooth. Because of him we will be coming back to Ashley furniture. Thank you Dan!!
Thanks, Sandy, for playing eye-spy all over the store to find the match to the candle holder I fell in love with!
Sandy Ruhlin was informative, kind, and had all the answers to our questions! It was one of the best experiences furniture shopping we’ve had in awhile! We highly recommend Ashley furniture and Sandy!
Jason Mayberry was awesome! No pressure helped us with all questions and got everything done and our delivery so much sooner than we thought it would be. Definitely recommend l!!!
Quick, pleasant, patient, and no pressure
My experience here at Ashley’s was simply amazing! My Sales Manager Sandy Ruhlin made this one of the best furniture shopping experiences ever! She made sure we were comfortable every step of the way and helped us make some difficult decisions for my first home ever! I will definitely recommend, and anything needed going forward will be bought here! Thank you Sandy for all that you do, we appreciate you !
Ryan was so professional and friendly. We look forward to shopping with him again.
Wonderful experience with Richard at the Mooresville store! He helped us purchase furniture for our new home!
Ryan do an excellent job for us very pleased!!
Very helpful. When I stated what I was looking for, Barbara knew just where to find it in the store. I was shown different styles of bedroom furniture and decided on the first one I looked at. Very knowledgeable.
Was greeted by Barbara who was very helpful with showing me options for a sleeper sofa. Helped match prices and show options for items that could be delivered by my deadline
Barbara was amazing! My boyfriend and I were looking for a sectional- and even though we roamed the store for hours adding and removing things from our cart Barbara was so patient and listened to exactly what we thought and didn’t try to oversell us! We left with a gorgeous dining set and dresser- will definitely be back for more!
Dan Piezchala was very helpful and made the transaction very easy. I had looked at the couch weeks ago and came back to purchase. He remembered me and helped make the sale very easy for me
Sandy Ruhlin was excellent. Helped us find the perfect furniture & was super helpful throughout the process.
Just furnished our new 5 bedroom house at Ashley. We dealt with Ryan Sharpe and we could not be any happier. No pressure, helpful, knowledgeable and very patient. I am in shock with how simple Ryan made the process for us. No issues with product not in stock, and Ryan also suggested a few items that we would not have thought of. If only there were more people like Ryan, totally came away beyond happy with the product and prices. A++++++
Dan P was amazing and extremely helpful. Not only is he knowledgeable about the product but also helped us with a bed selection and is very easy to work with. Please go see him for any of your furniture needs.
We always have a great experience coming into Ashley Furniture especially when our sales guy Dan t knows us well, always greets us with a smile and always willing to help and we always trust his judgment. It's so nice to go to a business where you're welcome and feel appreciated and wanted thanks so much for our new selection of our couch. See you soon . Jen and Jill
The gentleman that helped us was amazing! He allowed us to shop and when we were ready he quickly got us what we needed.
Sam did an awesome job helping us find the right bed for our guess room! And we got a great price! Highly recommend Sam for all of your furniture needs, she’s great!!!
I like to thank Sandy for all the help with finding me the right mattress for my ailing body. And thanks again.
Sandy help us through the entire process and she is fabulous and helped on every question that we had through out the purchase process. Big thanks to her and Ashlay.
Very helpful staff. Quick and easy furniture shopping with quick shipping! Definitely recommend!
Ryan Sharpe was very knowledgeable and accommodating.
Ryan was a great salesman! Excellent products and very friendly service!
Ryan Sharpe was so helpful and nice. Definitely helped me out with my purchase. Will be back thanks to this young man. Awesome personality
This store was a breath of fresh air. Instantly greated by a Mr. Ryan Sharpe. Dressed as his name suggests, sharp. Very professional but also very patient. He was able to educate me on different pieces and made suggestions based off what I was looking for. Mr. Sharpe should be the gold standard for every location.
Sam was incredible. She helped my wife and I purchase an entertainment stand and accent piece. She was very knowledgeable, friendly, and timely responding to any questions or concerns I had. Thanks Sam!
This is my second purchase from Ashley. Samie at the Mooresville store was a great help!
The best sales person. She was knowledgeable helped me make the best choice for my money and she took her time and absolutely no pressure to buy something. I would definitely go back and only shop with her.
Amazing experience from start to finish. Dan Pieszchala met us at the door. We told him what we wanted, he pointed us in the right direction and we found exactly what we wanted. He helped us create the perfect sectional and we also bought a kitchen table set. Dan stayed with us the entire time, answered all our questions, worked out a great price for us and was a gentleman through and through. We highly recommend him and will see him for our future furniture purchases.
We had a wonderful experience shopping at Ashley Furniture in Mooresville. Sam was very helpful with our selection of a sofa and rug. We got a great deal on both and will be back for more furniture/ accessories in the future!
Employees were very helpful, not to pushy
Jason Mayberry at the Mooresville location was an amazing sales person and made my experience very easy and great! He was very helpful and funny!
I had a wonderful experience working with Ryan at the Mooresville location. He was concerned about me getting exactly what I want over anything else. I will definitely be back.
My process was smooth and the staff was very pleasant and helpful.
Jason Mayberry was super helpful and was so sweet! Definitely recommend asking for him!
Sam was amazing at the mooresville location. She went above and beyond to assist me and to make sure my monthly payments were within my budget.
Dan helped us with our purchase. He allowed us to browse around to get a feel of what we wanted. He was very nice and down to earth! Best customer service I have ever had at a furniture store!
It was a great place to buy our bed. Ryan was very knowledgeable and helpful.
Had a great experience at the Ashley in Mooresville North Carolina. I went right in and within 2 seconds I was greeted by a sales associate who took my directly to the display sectional of what I wanted. He was very polite and help me with my order. The process was very smooth and fast!
Met with Barbara over a two day period, she was extremely helpful to my wife and I, a very pleasant shopping experience.
Ryan Long was nothing short of a pleasure to work with.
Ryan from the Mooresville store was great. He was patient and got us the best deal! We were happy with our purchases, prices, & time spent in the store. Thanks again!
Dan was awesome to work with my shopping experience was quick and easy.
Dan was great and very helpful. He took the information of what we needed and didn’t push us for what may have been a higher priced sale. He is a true people person and I will be going back to Dan with all of my furniture needs.
Dan is my go to sales guy! I’m a regular at Ashley because I always seem to need something and they have amazing products at an amazing value with impeccable assistance throughout the shopping experience! I can’t wait for my new Tempurpedic mattress!!!
Ryan and Barbra are fabulous! They helped with everything and made sure we got the best deals! I will definitely be back to work with them whenever I need more furniture! Thank you both!
We had a great experience purchasing a new sectional from Ashley Furniture! Scott Rader was the best helper! He really listened to what we were looking for and knew the inventory well so he helped us find exactly what we were looking for. Can’t wait for our piece to arrive in a few weeks!
Our sales person was Ryan Sharpe and he was excellent! He knew the details about each mattress, let us take our time, and efficiently took care of all the sales details. Great shopping experience, thanks!
I have been shopping at Ashley Furniture in Mooresville for over 6 years. Every time I walk in I am greeted and asked if I have someone I usually work with, “yes- Dan”. His customer service is impeccable and I feel like I have spent time with a great friend! Just got a new bed and I can’t wait for it to be delivered- within one a week of ordering! Yay!!!
Ryan Long was great to work with and got us the savings needed to close the deal. Ask for him when you shop at Ashley Furniture in Mooresville NC!
Ryan sharpe , professional service and good service and friendly
Painless purchasing process, and our salesperson Ryan went above and beyond to accommodate us and make sure we were taken care of.
Our son and I had a wonderful experience buying a dining set with Dan Pieszchala. I am very excited, awaiting the delivery. I mentioned to Dan that I have a very bad back, having difficulty comfortably sleeping on my current mattress which is not a tempurpedic. He asked to show me what they have being his expertise, not planning to buy a mattress. I bought another tempurpedic and now will have comfort at night. Dan is truly a very honest and wonderful person.
Barbra was amazing and very professional. She has a lot of knowledge about the products and where things are located in the store. She even tries to find matching pieces or similar products if you show her a picture or tell her what you have in mind! Really loved the atmosphere of the store, smoothness of checking out, and they do have varieties of products unlike other Ashley stores.
Felt like they took time to hear what I needed and really made buying furniture a fun experience!
Scott was so wonderful and answered all of our questions we had. I absolutely recommend coming in and asking for Scott. Ashley is extremely lucky to have a salesperson as knowledgeable and kind as Scott.
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Love my Tempur-Pedic mattress. Thanks, Scott.
Do not purchase from this store. Recently ordered a Tempur-Pedic mattress which unfortunately was not working out for my wife and I. Called to return the mattress as Tempur-Pedic has their 90 day sleep guarantee. This store said they do not honor Tempur-Pedic's guarantee and do not accept returns from any products delivered to the home. Called Tempur-Pedic and said there is nothing they can do to control individual store policy. No accommodations were made to make this purchase right. If you read the terms and policy online you find that you cannot return any mattress unless there is a defect or arrived damaged. If you don't like the mattress after sleeping on it once or multiple times too bad. I was led to believe in store to ensure to have a mattress protector on the mattress because returns were not possible if any damage occurred within the return policy but clearly this was a lie
Ryan Sharp and Samie Williamson were awesome! Saved me money and so knowledgeable and helpful. Great place great prices!!
Scott was very nice and a great salesman. Thank you
while shopping met wonderful salesperson Ryan Long. knowledgeable patient. let me look around shop ask questions no pressure. Needed to think left and came back because he got me the best price with no pressure and willing to work with me. highly recommend.
Ryan L was awesome, will recommend
Richard was awesome. Would definitely recommend shopping there.
Today my wife and I went to Ashley to start our journey of finding our new sectional four our new house. Ryan Long was the sales associate who helped us. He was very respectful, very knowledgeable, and a pleasure to work with. He wasn’t rude pushy at all. He listened to our needs and wants. He let us walk around but was always ready to help. Got us a great price for our budget and we are very pleased with the experience.
Ryan is wonderful! Great customer service and love what we found in store.
I previously bought a new bed from Ashley and it was a great experience, the Sales lady Sandy was awesome she took her time with me showed me all my options for beds and mattress and now I returned to purchase some more pieces from Ashley, enjoyable return visit again Sandy is awesome .
After finding online what I wanted I called the store and got a quote in regards to delivery after I said great we are driving to the store to purchase, I was told they would not not honor the price I was told. So I went online and got the same EXACT piece of furniture cheaper and at almost 1/2 the delivery price. I would be careful purchasing from the store. Go to Ashley online and get better prices and cheaper delivery!
Sam Williamson was very helpful, comforting, and supportive throughout my purchasing experience! 10/10 experience
Dan was very helpful and honest!
Sales team is helpful, and will give you your space if you just want to look around. They offered me and my family water when we walked in. Overall, very happy with our experience!
Barbara was fantastic to work with! Would come back and work with her again!
Sales staff was rude. Like Yankee rude. Not impressed with the quality of their products either. They're a bit deceptive about their credit line that they offer as a credit card but then each purchase has to be approved and they offer payment terms even if you are buying something not even half your "credit limit". Would not recommend.
Ryan delivered exceptional service and the price we received was great!
Victor and Richard were amazing. I had been to several furniture stores prior to Ashley and couldn’t find anything. When I walked into Ashley Victor greeted me, listened to what I needed, and provided me with so many options I had trouble choosing! Richard helped me process my order and make changes as needed. Both gentlemen were professional and willing to go above and beyond to help me. I appreciate good customer service and it’s something I don’t often come by these days. I was so surprised to find not one but two gentlemen that were so wonderful and easy to work with. I can’t wait to receive my new furniture!
I had a wonderful shopping experience with Sandy. She was professional, and personable. I would recommend her for excellent customer service.
Ryan was extremely helpful and friendly! He helped me pick a beautiful kitchen set and i can’t wait!
The Salesman, Scott was Friendly, caring, courteous, patient and provided useful information about the product I wanted to purchase! As soon as I saw it, I felt I wanted to purchase it, but since this was the first store, I wanted to shop around! He understood and wasn’t pushy. He allowed me to take a pillow so I could see if it would match my decor! Without going to another store, I had my Husband see it that afternoon and Scott answered all his questions as well as more of mine. He explained many more things about the product and how this purchase would transpire, from signing the paperwork to Delivery. Offered the insurance, which I took! Thank You! He was great!
Really great customer service from Jason. He was making us laugh and helped my wife and I so much and we truly appreciate the experience!
Barbara was super professional, she help me to get a desk that matches perfectly with my decoration
Ryan Long did a great job helping us find a sectional. Not the pushy sales type, just informative and thorough. You should definitely ask for him when your looking for furniture.
Dan and team are so easy to work with.
Ryan Long was very helpful, I received great service!
I am writing this review for anyone needing a fantastic person to work with if you are in the market to buy some furniture. Sandy Ruhlin is a Sales Manager at this store who helped my family purchase furniture for a new house. She is absolutely so nice, professional and helped us with this process. She can assist you with your purchase and will make sure you are happy and satisfied with your merchandise one you receive it. Ask for Sandy!
I was greeted very cordial when entering the store by Dan. He was very very helpful but not pushy at all. He helped me make very informed decisions regarding my needs for new sofa and chairs. My experience was very positive , not to mention the quality of furniture I selected is very good and on sale. Thanks Dan for a very positive and satisfying shopping experience. Looking forward to getting my new furniture for my new home.
Highly recommend not to shop here. The whole company is a joke. Lie after lies. Quality of product is even worst. 1 star is actually to high of a star for review. Better of going to goodwill or biglots.
My husband and I were very pleased with our experience. Sandy helped us with any questions or concerns we had and was very patient when we were indecisive and helped us find the best furniture for our home. The whole experience didn’t feel rushed or pushed at all we will be back for any other furniture we may need.
Dan was awesome to work with. I strongly recommend him if you go there to shop
The experience was very good. Ryan F was awesome in helping us out. He was not overbearing at all and we didn't feel pushed into anything. The whole process was quick and easy. Ryan explained everything to us and he was so nice.
What can I say about the Ashley Homestore in Mooresville, NC? My family and I just moved to the Mooresville area on this past Friday 3/4/2022. I was trying to find a furniture store where I could get a sofa and dining room table with chair. I checked at the competition a couple of miles down the street. I was not pleased with the service I was shown, not to mention, the sales representative was not paying attention to anything that I said. So of course, I left and told my children, let us go to Ashley furniture. Upon my arrival, I met Ryan Sharpe at the door, and it was on from there. He kept checking on me and my children while we were browsing the store. Once I set my eyes on a couple of items, he was there to assist. I went for the financing because of this recent move and making sure I had everything in place. I was shocked of my approval amount for the financing and again, it was on from there. Ryan, well, "Sharpe" is his nickname at the store, showed me and my children some of the cool gadgets with some of the products on the floor, which kept my children entertained (LOL). He introduced me to Nathan Jeter, the General Manager and I will say again, it was on from there. There was an accent cabinet that I was looking for to place my baking pans in for my baking business and both Nathan and Sharpe jumped on it and found me what I needed. A few hours were spent in the store but to me it was worth it. I left the store pleased by not only the outstanding customer service, but the feel of these two gentlemen and how important their job is along with the customers who come into their presence. Sharpe and Nathan rock!!! Thank you both for an awesome experience in your store. Ashley Homestore Corporate office, you should be proud of having these two gentlemen on your team. I am proud of them, and they do not even work for me. With me working for the government/transportation, I see a lot that goes on within a daily base. These two guys here, should be rewarded for not only doing their job but doing their job in excellence but with love and care. I left this location satisfied about the products I have on the way but also having in my contact list two people that were a thrill to be around. “Keep on doing what you are doing because you are doing it well” …
I have made several purchases in the past from Ashley HomeStore and have always been amazed at the very friendly professional service. Yesterday I went to check prices on a bed. Jason took me under his wing and told me ALL the information I needed without one bit of pressure to buy. He put together an amazing offer. I wanted to check other stores before I decided. While eating lunch, I decided that Jason offered me everything I wanted. Why should I keep looking around? So I went back to Ashley& bought my bed. I am so grateful to Jason for his help. I will always come back to Ashley when I need furniture. I just find what I want there.
Dan the salesman was out standing and very knowledgeable, He Listen to what we were looking for and we ended up purchasing the sectional that is going to be awsome to have in our home. Thanks Dan
anything you would to have.At affordable prices
Great place to shop for variety of home furniture! They have nice collection with great quality at decent price. Ryan was very friendly and patient, he helped us find exactly what we need to setup our new home! Highly recommended!
I have such a hard time selecting furniture, but I found the perfect sectional! Jason was very helpful and provided great service. Thanks!
Very pleased with our visit. Being Presidents Day sales, extremely busy. Asked for Ryan because he had helped me before. He was with another couple so he came and spent a few minutes and continued checking on us multiple times while Nathan helped. We finally closed with Mayberry for our order processing. Great teamwork. Would have given 5 stars if our furniture was here now. But will be in about 2 weeks. Happy experience.
Had an awesome experience working with Richard Peterson at this location! He was helpful and attentive without being too pushy. A pleasure to work with!
Very happy with my bed, but not with delivery guy, very rude, showed up 2.5hrs early, was told they had cancelations no one called to see if we were available or home, our time was from 2 till 5. Correspondence would have been nice.
The sales person Sammie was professional and considerate to helping my wife to find the right recliner and to offer the best delivery time.
Was told we would wait 10-12 weeks at the time they took our money. 6 months later we continue to receive texts and emails that our complete order is ready then we talk to a live person who says its not. Multiple damaged pieces and multiple deliveries. Rude delivery folk. Confused customer support. Realistically go anywhere else for a better experience. Salesperson is nice but that is the sales pitch. Absolutely no idea how a store can stay in business like this.
Staffs are friendly and very nice. They have a lot of nice furnitures to choose from
Their sales people are pushy, their stuff is mdf and expensive for the crap it is. If I pay their prices, I would prefer it have some actual wood in it, not wood chips glued together.
People just walk by and say nothing we where going to purchase a bed room suite no help was in store for 30min
We were very pleased with the whole experience! Sandy was so helpful and attentive to our many questions. I would definitely recommend Ashley To my friends and family!
Dan, our salesman was great! We didn’t feel pressured in any way. He was very helpful, informed us on the quality of each set we were looking at, and the time it would take to receive it. He also offered us the stores financing if we needed it. We were able to order the living room set we wanted. Hope to receive it when the system says we will. He did his part. Now we wait for the factory/warehouse to do theirs.
Friendly knowledgeable helpful staff
Great customer service with no pushy salesman!! Would definitely shop here again an probably will soon!! Dillion was great to help my parents with what they wanted!!
Very friendly and let us look throughout the store on our own. No pressure, no hassling.
Visited this location on 12/22/2021 and purchased a lift chair for my father who was supposed to come home from a nursing on 12/24. Unfortunately his health took a turn for the worse and he isn't able to come home. I called the store on 12/27 to inquire about trying to return the chair for a refund and was told I would receive and email or a call back. I never got either one so I called again today(1/1/22) and was told I wasn't able to return it. Even though the item is still in my truck bed, has never been unloaded or used and now I'm basically out $1,100.00. I would've even exchanged it for store credit but I wasn't even given that option. Very disappointed in this and would not recommend purchasing from Ashley. I will not purchase anything from them again. And I still haven't been contacted to make it right for me. Absolutely pathetic customer service. (04/19/22)
Impeccable customer service.. Went beyond my expectations in finding a perfect mattress for my kids beds.
Sandy at Ashley home store is informed, helpful, kind, patient and my favorite person to work with. Prices are competitive & lots of options to look at! Ask for sandy!
Excellent service hands down. Dan is the Man. He treats you like family. We went in for bedroom pieces and ended up buying a dinning room set. Thank you and we appreciate you!
Ryan was welcoming and not a pushy salesman. This made our experience 100% better. We looked, asked questions, got answers and made a purchase all in the same day.
If I could give this store a 0 rating I would. Do yourself a favor and stay away at all costs. The store word means absolutely nothing. We were supposed to get our mattresses on a certain date and of course we never got them. Funny part is they never ever told us they are delayed. A dresser came and the handle broke within one week. This is the best part we have been calling every month and the "handle" is still en route. I asked to escalate the request or get a new dresser and here is another kicker customer service "escalated" the request as it has been 9 months since we have been waiting for and the "upper manager" can't do anything to assist not a reimbursement, not a handle and I couldn't even get a name. I swear finding something on the streets I think would be be better material than Ashleigh's. I have warned all my friends to stay away.
Happy to see customer’s actually receiving their furniture! My family has been waiting since May for our furniture and continue to be promised a different timeline. We have been extremely patient and understanding of course due to the shipping issues with covid. And then to come here and see reviews of customers placing orders and getting them well after ours is extremely frustrating. Wish they could just be honest If the ball was dropped and something happened with our order. We’ve talked to several managers, who of course say they are new and will get it handled. Only to call back and get a run around.
Awesome customer service.
So far we have loved our experience with Ashley Home Store. We are a second time buyer. Scott our representative was very helpful and attentive. He made sure we got the best price and that the buying experience was seamless. We will return for all of our home furnishing needs for sure! Thank you Ashley !
Ryan and Dan were extremely helpful and knowledgeable. No pressure or up-sale techniques. Will shop here in the future!
Two months ago, we were in search for a dining room set and finally found the set we knew would fit perfectly in our new home. At the time of purchase, the representative (Antoine) told us that the furniture was available. When the furniture arrived, the leaves to extend the table did not fit correctly. We asked for Ashley to send a tech to fix the minor issue (keep in mind that it was NOT damaged), but the customer service supervisor said we HAD to reject the delivery because it was damaged. Antoine called me that day and said that he would make sure we got our table before Thanksgiving. Never heard back from him after that day. We called him to ask about the status of our table and said my husband texted him to cancel the order. He started arguing about the fact that my husband DID NOT text him. He realized he got us confused with someone else and said he would cancel it when he got to work and would call when he completed that cancellation. We NEVER got a call from him. If you all go to the store out in University area in Charlotte, do NOT work with Antoine. After all these issues, we decided to give Ashley Furniture one more chance. A Sales Representative, Dylan Price, listened to our prior experience and we told him that we are losing faith in Ashley. He went above and beyond to find what was in stock and work with us to find the perfect table. He was able to provide the same discount that was originally given to us for the furniture we didn’t get. He knew how upset I was at the horrible service provided by Antoine at University store and tried his best to rectify the situation. Thank you very much Dylan and cannot wait to receive our furniture.
Sam was so helpful from the moment we walked in the door! She was available and quick to answer all of our questions. She was very knowledgeable about the furniture we were interested in and put our minds at ease that we were buying high quality couches that will last for years to come. We will definitely shop there again for our future furniture purchases!
WOW!!! Samie Williamson was Sweet, Kind, Professional and Served my Bride and I in getting a bed with super short notice… She was so accommodating and offered other ways we could accomplish our goal without being pushy or driving for a Sale… I would ask for Samie Williamson by name and I Promise YOU WILL NOT BE DISAPPOINTED!!! Samie YOU ROCK!!! Thanks Again 🙏 Tommy & Krista Pavia
Had absolutely amazing help! Left knowing I made the right decision with the purchase and knew I wasn’t trying to be upsold!
Great sales personal Did have problems with the two people who delivered furnisher Customer service was great and helped me out with situation
Great variety in inventory.
We had a great experience with Ashley HomeStore in Mooresville. The sales staff were wonderful and very helpful. Sandy had lots of great suggestions and ideas. Some of the pieces in our bedroom set were back ordered but the items that have already been delivered have exceeded our expectations. We can’t wait for the rest of our pieces to arrive and be delivered. We will definitely shop here again. We already have some items on our wishlist. 🙂
Friendly staff. Very helpful. Quick and easy to make a purchase knowing what we wanted. Highly recommend.
Very knowledgeable, helpful woman. Sales didn't feel forced by every employee in the building. We will definitely be shopping at this location in the future.
The whole experience was amazing from start to finish! Scott was wonderful to work with, and he helped us get everything we needed! The staff as a whole was super helpful and kind, and the store manager even wrapped our more delicate decorations for us! Will come back again and again, and would recommend to any and everyone!
Sam at the Mooresville location was very helpful and not pushy. She showed us different options and then allowed us to look without making us feel pressured into getting something.
Great sale reps. Prices are affordable and quality is above average for there prices
Experience was painless and enjoyable. Got what I needed in a very timely manner with great response times by the team.
Great experience! Ryan was so helpful, professional, and trustworthy. We look forward to doing business with him again! Can’t wait to receive our furniture!
Beautiful showroom. High quality pieces. And Dylan was a pleasure to deal with. He was patient, informative, and courteous with me and my girlfriend as we perused the store in search of new items to furnish our new place in Mooresville. If you read this review as a precursor to visiting the store… I highly recommend asking for Dylan. I’m sure there are other sales associates at this location that can accommodate you properly, but you can rest assured that dealing with Dylan will result in a successful search.
I would give them zero stars if possible. Nothing but problems since ordering. I ordered two bedroom SETS. Night stands shipped to me immediately via fed ex and then they decided to cancel the rest of my order claiming “high demand” weeks later. This left me to deal with just the nightstands that I never would’ve ordered without the matching bed and dressers. After hours on the phone complaining it amazingly came in stock the next day. I then paid extra for delivery AND INSTALLATION. ** PLEASE BEAWARE that installation does not include INSTALLING the handles nor feet on dressers ** . Awesome customer service here. When I called to complain they stated outside companies are contracted to deliver and install and it’s not in their “contract that they have to install handles nor feet”. Had this been told to me I never would’ve went with this co nor paid the extra $ for the service that’s NOT provided. Disappointed. They did offer a “percentage” back to help correct “inconvenience” but I’m not finding anyone that’s willing to help out. Completely uncalled for. Also be aware when you pay for installation that doesn’t include putting the feet and handles on the nightstands they ship via Fed Ex. Pretty much installation means carrying beds up and putting footboard pieces together while throwing rest in the room for you to assemble yourself. Pictures provided to show completely INSTALLED dressers without feet or handles! They did, however, leave the pieces to install the dressers conveniently inside drawers for me. Do better.
I could not have asked for a more pleasant and painless experience! Dan met us at the front door and listened patiently without interruption and then pointed us in a direction. We found exactly what we were looking for .. it was so easy and Dan was especially helpful and gave us space. Thank you so much and I’m very appreciative to Dan and all of his staff!
Most items delivered have damages, wrong sizes or improperly built. The damages are small but when you spend this kind of money for NEW, you expect to get NEW. mismatched boxsprings, couch has a rip and the delivery men drilled all the legs on to the couch crooked, table has scratches on the bottom and chairs are damaged from the manufacturer screwing them together improperly.
My experience with Ashley Home store in Moorseville, NC. Its was awesome. The team members were extremely nice and helpful. They answered all of my questions with expertise. I was very comfortable and relaxed. When initially entering the store, I was not looking to buy. They team members didn't bother me after they came and introduced themselves. I was left to browse alone. Which made me very comfortable. Also giving me time to think about purchasing without being pressured. Which i did purchase. I really loved my overall experience.😁. I would like to thank Sandy for make my experience so joyful. Especially being my first time in a Ashley Home Store.
Awesome and friendly staff. I always get out of Ashley with a good discount.
I came in to buy a larger recliner for my husband. It was no hassle and and I even got a discount! Love the chair in our house and good quality to last for years!
Samie helped us with our purchase at Ashley and she was friendly, very knowledgeable and exceptional from sale to delivery!
I finally decided that it was time to purchase new family and dining room furniture. I searched Ashley's website and knew exactly what I wanted. I visited the Mooresville location on August 26th and was greeted by Scott. He was the only sales person on the floor at this time and did an excellent job juggling between me and other customers. He was kind, patient, and attentive. He was also very knowledgeable about the pieces I chose. Scott, you were great and because of your service, I will be back as I make additional upgrades to my home. Thank you, Dionne Allison
0 stars!
Never ordering from Ashley home store again! It’s been two months and I can’t even get an estimated delivery date. Absolute nightmare! 😡😞☹️
Love Ashley there furniture is beautiful and delivery was amazing
Ended up getting a very comfy couch, a mattress, dining room table, chairs and my Favorite part, 2 "fluffy pillows"!! We can't wait for our new furniture to get to our home! Since the original 5 star review, everything has gone wrong. 1000s of dollars and a huge headache is what this experience has turned into. Ripped couch, mismatched box springs, chairs not properly built for dinning room table. They have ATTEMPTED to replace items with other wrong items. Corporate takes forever to respond. We are not happy. Having strangers enter your home over and over again, with incorrect or damaged items that cost you your hard earned money is getting exhausting.
Great service. Salesman Dylan was a pleasure to work. Didn't pressure at all for the sale Bought a couch and love seat. Only downfall, which is not there fault, is the delivery time. In no rush so not such a big deal. Shopped there before and will shop again..need some theater seats
We had a very good EspiritThe salesman were very kind and helpful
Ryan F. at the Mooresville location was super nice and helpful! He was very knowledgeable and tried very hard to accommodate us!
Well organized, friendly staff - get your order in early - not everything is available (due to Covid - transportation delays) will visit again.
Sandy at the Mooresville store goes over and above. I will never buy furniture anywhere else, because she is so good.
Dan is my salesman at Ashley Furniture in Mooresville. He has been very helpful and attentive with all of my needs. I highly recommend him. No pressure to buy and knowledgeable.
In Ashley Home store Mooresville NC, Dan is the.man. His friendly personality shows he loves his jib and cares for each person he is working with. I will always go through Dan first for all our ho e decor and furniture needs. Thank you Dan for treating us with respect ! It was a pleasure!
I like Ashley HomeStore nice atención
Great experience, and great people to work with.
Dylan was very proactive in helping me with purchasing furniture in the Mooresville NC location. He kept his word by matching the lower prices on line that were not being offered in the store. Great experience.
Dan was excellent
Always a Great Shopping Experience!
Ryan, our sales associate, was so pleasant, helpful, friendly and outgoing. He made the whole experience a easy and personal experience and we found the bed we were looking for. Your furniture store, unfortunately, didn’t have the size dining table we needed so we went to a different store and didn’t have near the good experience as our Ashley trip. We will definitely be back!
Salesmen were great but You will wait months for your furniture to arrive!! It's been 9 weeks and I'm still waiting on the other half of my couch..and a delayed bed
You wait a very long time for delivery
Worst furniture experience ever from delivery team to store manager to sales person do not stick to what they say and make no effort to fix things had to cancel 2 orders they are quick to take your money up front though then are in no hurry to give a refund to be able to take your business elsewhere horrible store all around!
Great experience with a knowledgeable sales representative.
Great experience! I worked with Ryan in the Mooresville, NC store. He was very helpful and easy to work with!!
Ryan was very respectful, came by and said if we had any questions to just wave him over, allowing us the opportunity to shop. Answered any questions we had and processed our purchase
Dan was very helpful and friendly with no pressure and very familiar with the different styles.
My husband and I went for the 4th of July sale. We were met by Sandy Ruhlin. She introduced herself and asked if we were looking for something special. We were looking for a sofa and chairs. She asked us to look around and said she would check on us if we had questions. I don’t like it when a salesperson walks around and stands there with you as u r looking. She gave us time and kept checking back. We made our decision, but I was not 100% sure. She spoke to us and did not push me into a decision. She was very nice and patient. We bought the set plus two counter chairs. The next day, I called Sandy because I changed my mind on the colors of the chairs. She promptly returned my call and said she would take care of it. I was very pleased with her. She is a great salesperson!
We purchased bedroom furniture from Ashley’s furniture in Mooresville, NC ! Everyone was very professional. Sandy is who helped us. She is extremely nice! I would definitely good back and request for her.
I will not step into an Ashley Store again. Waited 5 months for tables expected to be delivered in 2 months. Still no tables, cancelled orders and sales person hung up on me. Very rude.
It has been almost 7 months since we ordered furniture . We were told part of it is in but the rest isn't and it can't be delivered at separate times . We can never speak to a manager and the customer service number tells us it normal to just keep waiting! Do NOT buy furniture from them !
Extremely disappointed with Ashley Furniture for not yet delivering our furniture. It has now been 200 days since we purchased our furniture in November, 2020. It is now June 2021.I understand delays related to covid, but it's been 6.5 months and you continue to sell the product line. Not one call from Ashley Furniture, not a single text, and no email to even update us. At a minimum you would expect an apology and for someone to tell us what as a company Ashely Furniture is doing to resolve our order. When we have to call for an update to customer service (which we shouldn't have to do) all we get in reply is "we don't have an expected delivery date and we can't give you any further information." We have even drove the 40 minutes to our local store in Mooresville, NC to speak with a manager and the employees at the store have claimed once it would all be delivered within 15 days and another time said they don't know either. Both the customer service department and store have said they would put us on a SMS text system that would update us every two weeks but they have promised that 4 times and we have yet to get any type of update. We were originally told the delivery date would be mid-January. Save your time and shop at a local furniture store where they actually care about their customers and where service matters to the business. I expect more out of a company where we have spent $6,000+ on a furniture order.
Extremely disappointed. We have spent thousands of dollars with Ashley Furniture over the past 9 years. A 60 day delivery promise turned in to just over 4 months. Unacceptable. We were frustrated when we bought and paid in full our furniture that it'd take at most 60 days, but understood because of the pandemic it was out of Ashley's hands; but over 4 months?!?! Long time customer that will not be coming back most likely. Poor communication on the status and was told I'd receive compensation for the extreme delay and inconvenience and of course have heard nothing from Ashley.
This review is really on the delivery service. We had the pleasure of dealing with Gina in the store and she was fantastic. We bought our sectional in November 2020. One part had to be ordered and wasn’t going to be in till mid January. That’s fine. Delivery was set. Dude shows up HOURS before schedule. Doesn’t call until he in our in our driveway. Refuses to wait 30 minutes for one of us to get there and makes us reschedule the delivery. Another 2 weeks out!! So when the couch is finally delivered, they were in such a hurry to get it off the truck and get to the next delivery, they ripped a huge tear into our brand new couch and we had to call customer service so they could send a patch out. And then when the patch arrived we had to call again so they could send someone out to repair it. This is not what is expected when purchasing a brand new couch but it is what it is. We were told the delivery fee would be refunded because of the hassle of everything and it has yet to be refunded. It is now May. My advice is if you’re going to buy from Ashley Furniture, buy in store and take it home yourself.
I made an order almost a year ago some of it was delivered on Oct 23 2020. When it was delivered there were missing parts for our vanity, our couch had picks in it, and dinning chair broke when we sat in it. Terrible experience... we bought the warranty because Ryan Sharpe said it was excellent service! He also had our furniture delivered on the wrong day! Terrible service! I went back to the store and simply told it isn’t there problem and they can help... call warranty... we every time we call no one answers, the few times we called an work order was done... we no one shows up we call back and no work order has been done! Made another one and made sure we got the name... called back and that person switch departments and no order been made... it is April 23 of 2021 and we haven’t had or stuff fixed still and we called in October 2020. Please save yourself the trouble and buy someone else!!!!
If I could give them 0 stars I would. Delivery service scratched BRAND NEW hardwood floors by cramming furniture in one room. He pushed the chairs through the front door reminding me of Winnie the Pooh and the honey hole. They brought bedroom chest in by flipping box end to end all the way down the driveway. They also damaged my mom’s siding on her house and she never saw them again for repair. Delivery service denied the claim for our repair. DO NOT USE ASHLEY FURNITURE!!!!
They have really bad delivery service and bad customer service. After buying 4 pieces of furniture from them and being rescheduled 4 times at 3 hour windows where I waited for the delivery that didn't show or 12 hours of MY time I will no longer buy furniture from them. They text you 2 days before delivery to tell (not ask) you when they are coming and they tell you that if YOU reschedule or are not there when they come you will be charged $79 but when they arrive late or not at all they don't remove $79 from your invoice. I do not recommend buying furniture from them directly. If you see something you like, but it from another furniture store, one with better customer service.
Wish I would have read reviews before moving forward with Ashley Furniture. We have had multiple problems since day 1 and I should have took it as red flags. For months we waited and waited for them to tell us a delivery date on our first choice couch l, decided we waited long enough and just changed our order for a different couch. When the new couch arrived, the pieces were all different heights and at first they refused to fix it. Once I mentioned the damaged door frame, the terrible delivery experience where no one spoke English.. they decided to exchange it. Mind you this is a $2000 couch. Well then our last piece arrived today. Delivery guys were great (besides running off before I could put the couch together) but once we put the middle piece in with the others you instantly notice that the pillows don’t match the others. It’s meant to be a plush couch but the newest piece is over packed with cotton or whatever they use making it harder than a rock and the back pillow/cushion is WAY to small to where there’s a ridiculous amount of room between the back cushions. More than likely will be selling this couch on FB market place within the next week or so (if anyone will even buy it). I don’t even want to look at it. My store experience felt great, until after I got my delivery and now it feels like they just don’t want nothing to do with me. This company is a joke & I really regret purchasing here. Spend your money else where.
Very big showroom of innovative furniture styles. Very inspirational walking through the store. Gives you all kinds of decorating ideas- and items are very affordable. They also have great financing options with no interest. Update: I returned to the store to purchase living room furniture. My salesperson Ryan was probably the best- most knowledgeable, and no pressure retail salesperson I've ever had the pleasure of working with. I could tell he really enjoys selling and thrives giving ideas and help when you explain your "needing furniture for a specific reason" situation! I'm waiting for my delivery as I update this review. Absolutely recommend shopping in this particular independently owned Ashley home store in Mooresville!
Too Expensive Sales person wants to follow you around like your buying a car Won't be going back
They were very helpful to put all the things I want together. They took the time to show me all the options I could have, switch between colors and styles. How it will looks if I add certain rug with certain furniture. Switch back and forward so I can have a complete view of how it will look like before I make a decision.
Spent thousands on a good mattress and adjustable bed at mooresville store, when it was delivered the adjustable bed was wrong. I called before men left and was told to keep it and they would make it right first of week . They never did I called and called main office , it was never replaced with right bed. Never buy from these people again, wish I would have read their bad reviews.
Buyers beware!!! My husband and I recently moved to the area after my husband retired from the army. We decided to go through Ashley furniture for all of our major home furnishing needs, as we had done years prior without issue(a store closer to Fort Bragg). It took months to get our shipment, this was attributed to COVID. After over 2 months, our bedframe was delivered and assembled. This morning, just two months later I sat on the edge of the bed to wake my husband and it split in half. Im not going to divulge our weight but I can assure you that we are of average built. In speaking with customer service they informed me I could not get a refund because the bedframe has been in our home and I signed to this upon delivery. This is how Ashley Furniture stands behind their products. They’ve offered to replace the broken piece....forget that the entire bed is now likely compromised due to the single break and we’re sure to run into more issues stemming from this along the way...surely this will occur after the allotted period to replace. We’ve spend over $7000 dollars w/ Ashley’s only to be told that they will not refund us over a $500 bed that didn’t even hold up 3 months. Luckily we’re in a part of the country that specializes in furniture and our options many. Even better you won’t have to wait several months and overpay to get a less than mediocre product. Shop small business, shop local! This(Ashley’s) has China written all over it!
Buyers beware!!! My husband and I recently moved to the area after my husband retired from the army. We decided to go through Ashley furniture for all of our major home furnishing needs, as we had done years prior without issue(a store closer to Fort Bragg). It took months to get our shipment, this was attributed to COVID. After more than 2 months our bedframe was delivered and assembled. This morning, just two months later I sat on the edge of the bed to wake my husband and it split in half. Im not going to divulge our weight but I can assure you that we are of average built. In speaking with customer service they informed me I could not get a refund because the bedframe has been in our home and I signed to this upon delivery. This is how Ashley Furniture stands behind their products. They’ve offered to replace the broken piece....forget that the entire bed is now likely compromised due to the single break and we’re sure to run into more issues stemming from this along the way...surely this will occur after the allotted period to replace. We’ve been shopping for furniture nearly exclusively w/Ashley’s since 2007 only to be told that they will not refund us over a $500 bed that didn’t even hold up 3 months. Update: Upon further consideration, Ashley’s has agreed to give us store credit for which we have selected a different bed to be delivered in only a few short days. Fingers crossed this one holds up better.
Will never shop here again. Ordered a product from the store and didn’t receive what I ordered. Come to find out they don’t make the product in the size I ordered. Call to get my money back and they don’t put the cancellation in for another week. Still no bed frames for the kids and no money back. Terrible service all the way around.
Great furniture at reasonable prices. The staff is always excellent.
Not a good experience
Prices are decent, service was good. No pressure.
Bought 2 new couches and have only had them 8 months and the recliner ottoman broke on one of them! I am very disappointed in the quality of furniture I got for the price I paid! There is only 2 boards holding the ottoman part of the recliners! Then it is going to take 2 weeks for the craftman to come out and look at it, then decide what they will do next! VERY VERY UNHAPPY CUSTOMER!!!
Sandy was Awesome, very helpful!!
This was our first time shopping with Ashley Furniture and we will never use this company again. My husband and I recently moved to the area and ordered our bedroom set and living room coffee table after we viewed the items in-store. I will say, the staff in the store was actually very helpful and I do appreciate them! But as for the overall company, we are beyond disappointed. We ordered the furniture one month prior to our move to ensure enough time for delivery. The coffee table and bedroom nightstands were delivered on time, but then we waited over THREE MONTHS for the bed to be delivered!! We were told “two more weeks” each time we called for an update. We paid extra to have the furniture built for us and trash removed. When the bed was finally delivered, the crew showed up four hours prior to our scheduled time window (which was a problem because we had an appointment and were getting ready to leave when they showed up with no warning at all). They “assembled” the bed as if it was the first time they had done so. We found screws on the floor that they didn’t place correctly (or at all) and left trash/cardboard/styrofoam under the bed when they were done for us to find and clean up later. When I went to sit on the bed it was wobbly and clearly not assembled correctly and is not stable. After calling the company, we were told they could send the parts needed (since the original guy putting it together bent some of the washers needed). We were told someone would be at the house in THREE WEEKS to reassemble the bed. After waiting MONTHS for the bed to arrive in the first place! We are now four months from our original delivery date and still do not have a functional bed to safely sleep on.
We had a great experience at the Ashley Homestore in Mooresville NC. We went in looking for a bedroom suit with a bed that had storage and possibly a new sofa. We were greeted and taken care of by Scott Rader who showed us multiple options of exactly what we were looking for. We even went in close to closing time because our jobs didn't allow us to go earlier and he was very patient and helpful. We did not feel rushed or pressured at all! Ended up getting the bedroom suit and new sofas! Very pleased with our experience!
Nice selection. However, it took us three months to get our furniture. Price is comparable to other similar type stores.
Worst experience I’ve ever had ordering furniture. Deliver crew was disrespectful and out of control being not careful.
We moved into our new home on July 14 and on July 16, my wife drove from Denver NC to Mooresville to order a new Leather Couch and Chair for the living room.Went ahead and ordered it and was told at the time, it would be probably be about 4 to 6 weeks for delivery. When she checked back about three weeks later to get a more solid date, she was told that due to Covid, delivery was anticipated for December 6. I assume they were talking about 2020 but the way things are going, need to clarify that and make sure we are not talking 2021, 2022 or whatever.We still keep checking in and keep being told that if anything changes, they will let us know. Last conversation was there was a possibility in October of November of it being shipped to the warehouse but don&'t count on it and keep the December 6, 2020 as the most probably date.My theory is that they are having to raise the cow for the leather or a least that is what it feels like.Meanwhile they keep running advertisements for goods they can not deliver.Not thrilled. Meanwhile we have already paid for the furniture with little recourse.
We moved into our new home on July 14 and on July 16, my wife drove from Denver NC to Mooresville to order a new Leather Couch and Chair for the living room.Went ahead and ordered it and was told at the time, it would be probably be about 4 to 6 weeks for delivery. When she checked back about three weeks later to get a more solid date, she was told that due to Covid, delivery was anticipated for December 6. I assume they were talking about 2020 but the way things are going, need to clarify that and make sure we are not talking 2021, 2022 or whatever.We still keep checking in and keep being told that if anything changes, they will let us know. Last conversation was there was a possibility in October of November of it being shipped to the warehouse but don't count on it and keep the December 6, 2020 as the most probably date.My theory is that they are having to raise the cow for the leather or a least that is what it feels like.Meanwhile they keep running advertisements for goods they can not deliver.Not thrilled. Meanwhile we have already paid for the furniture with little recourse.
Horrible Customer Service. We ordered our sectional 2 1/2 months ago. When our delivery day finally came we were contacted at the last minute that only 2/3 of our couch would be coming and the other piece would come a week later. We received a call to confirm out delivery would be this Saturday, 9/12/20. Today, 9/11/20, we received another call stating that they were sorry but now they can't delivery tomorrow because they are overbooked. WHAT!!! I have already been rescheduled twice. Why do others get there items and I, once again, am being pushed back. We have wasted days off, adjusted plans and still nothing. When you call all they can say is sorry, there is nothing we can do and don't be surprised if you don't get bumped again. We are more than welcome to come pick it up ourselves but they won't pay for us to rent a truck to do that. So, BEWARE, do not buy your furniture at Ashley Furniture. They don't care about their customers at all. We were also told not to contact the store/sales person because they have no authority over delivery. They have had my $$$$ for 2 1/2 months. At the very least, they will owe me a discount off my purchase and my delivery charge back. And 10% will not be acceptable for my valuable time lost.
Easy purchasing experience. Sandra was very helpful. We can’t wait to get our couch. We are only knocking one star down due to the wait time. Ordered the couch in August and it won’t be here until November. Ridiculous.
The purchasing process was easy. I was promised & paid for a faster delivery date of yesterday 9/8/2020. I was tracking the driver then boom my order was canceled. I'm am yet to receive a call telling me my delivery was not going to happen. I called CS 3 times yesterday. I was told by Janice my furniture would be in a truck today 9/9/3020. Lie. I called again & spoke to Cameron. I asked to speak to a supervisor & was hung up on. Called back spoke to Ungela, She tells me I have to call back on 9/9/2020 after 2 to reschedule my delivery. I'm yet to get a call from a supervisor which I have requested all 3 times that I have called. Worst CS EVER! I will NEVER shop with Ashley home store! They are easy to take your money but can't give you any answer as to when or why your furniture is going to arrive. FYI I purchased my stuff 6 weeks ago.
I would highly encourage anyone NOT to purchase from Ashley. They have the worst customer service and I WILL never shop from the again. They want to do nothing to assist with any delivery damage. I don't think I have had an order where something wasn't damaged!!!! I WILL be filling a BBB claim. Oh and the store customer service is just as bad. Lisa Griffin is the worst to work with. We shared all of our bad experiences with her and she said don't worry by ordering from her she would take care of our issues. WRONG she sent us straight to customer care and they are pointless. Tried calling back to the store and waited an hour before I decided I'm not wasting my time in them.
I purchased a bed room set a month ago and have not received my merchandise yet they have given me three different delivery dates but on today 8-28-20 my delivery was supposed to come between 1:30 to 4:30 they came early did not make my delivery but the worst thing is that I use to contract for Ashley the delivery guys were very unprofessional and I know that's not how the delivery service goes I trained drivers and if those guys were under me they would lost contract very disappointed in them and Dispatch because they should have been made to come back and make delivery
Yesterday we stopped by this location to look at their couches. Our sales representative Scott was awesome. We tried other furniture stores in the area but came back today. We luckily had the same sales rep. Scott was great. He was patient, helpful and not pushy. We bought more than expected but things we needed. If you are looking for a tempurpedic mattress ask for Scott. He will give you great information about their mattresses. With the pandemic all furniture stores are on delays with delivery. So if you find something you love its worth the wait.
Very friendly sales person. They have an excellent selection. I was very happy with the experience here.
I enjoyed my experience, my salesperson Scoot was very attentive & handled all my questions & needs effectively.
Great staff with excellent customer service 👏
We bought 2 beds, one got discontinued. Reordered. 1st delivery, broken. 2nd delivery, no hardware. 2 months and still no bed. No one cares, everyone acts like ita normal.
It's been 2 months. We finally have a bed, but no hardware. So it's still in pieces. Customer Service could care less.
Ordering our furniture was fine. That's the only reason this company gets a star.The major problem was that I had to reschedule delivery because of them over 6 TIMES! This has moved back our move in date by over 6 weeks. It's ridiculous. Half of our furniture is still unassembled and laying in our garage. Today, they were supposed to come between 3-6 pm and it's already past 10 pm. We will likely never come back to Ashley furniture after this finally gets assembled, but who knows when that will be. UPDATE: Around 11:12 p.m I got an automated voicemail saying they'd be here in thirty minutes to discuss my delivery call. I will be GLAD to see them arrive at my home at almost midnight to talk. (Note my sarcasm.) I have work in the morning so having that voicemail wake me up has ticked me off more. Next day update: They said all they could do was reschedule be for next week! Seriously?! I have been rescheduled way too many times! This will probably end in them not coming again.
Ordering our furniture was fine. That&'s the only reason this company gets a star.The major problem was that I had to reschedule delivery because of them over 6 TIMES! This has moved back our move in date by over 6 weeks. It&'s ridiculous. Half of our furniture is still unassembled and laying in our garage. Today, they were supposed to come between 3-6 pm and it&'s already past 10 pm. We will likely never come back to Ashley furniture after this finally gets assembled, but who knows when that will be. UPDATE: Around 11:12 p.m I got an automated voicemail saying they&'d be here in thirty minutes to discuss my delivery call. I will be GLAD to see them arrive at my home at almost midnight to talk. (Note my sarcasm.) I have work in the morning so having that voicemail wake me up has ticked me off more.Next day update: They said all they could do was reschedule be for next week! Seriously?! I have been rescheduled way too many times! This will probably end in them not coming again.
Ordering our furniture was fine. That's the only reason this company gets a star.The major problem was that I had to reschedule delivery because of them over 6 TIMES! This has moved back our move in date by over 6 weeks. It's ridiculous. Half of our furniture is still unassembled and laying in our garage. Today, they were supposed to come between 3-6 pm and it's already past 10 pm. We will likely never come back to Ashley furniture after this finally gets assembled, but who knows when that will be. UPDATE: Around 11:12 p.m I got an automated voicemail saying they'd be here in thirty minutes to discuss my delivery call. I will be GLAD to see them arrive at my home at almost midnight to talk. (Note my sarcasm.) I have work in the morning so having that voicemail wake me up has ticked me off more.Next day update: They said all they could do was reschedule be for next week! Seriously?! I have been rescheduled way too many times! This will probably end in them not coming again.
Beware of Ashley not compensating in any fashion for broken parts that are no longer available to repair a bed purchased in July 2017. Not even a good faith credit in any amount. Warranty nor store covered or did a turning after a horrible customer service experience.
It had a lot of beautiful furniture.
Absolute worst customer service I have ever experienced, I will NEVER be purchasing from Ashley again. Not only was my delivery delayed for weeks on end, but it was incomplete when it did happen, missing half of the pieces to the couch I paid for. ZERO support when calling to complain, I had to call multiple times per day for a week before I could finally take time out of my workday to drive an hour to pick up the missing parts of my couch. I really appreciate Ashley keeping my delivery fee too when they failed to deliver what I bought, what a joke.
Bad costumer services ever, and lied sales services as well. I’ve been waiting for the furniture that I bought it from this [big company] a month and half and they delivered to me 3 times it has damage and broken. Tried to go back to the store to replace the order they don’t have other choices. Tried to cancel the whole order they refused . The sales man and the managers in the showroom they just sell furnitures after that they can’t do anything for their customers. This is a shame on the company. Ashley home furniture just sell products no costumer care at all after you buy anything from them. Do not trust this company at all.
This place is trash, I ordered a bed and they sent me the same broken 3 TIMES, and each time they acted like it was a new one...I don’t recommend this place to anybody
I don’t recommend Ashley company at all. I set a deal with them for 3 items . They sent to me one item and 2 others were broken. I was understanding for the first time but not for 3 times. And when I went to the store to replace my order or to solve the problem they said they don’t have other choice and I need to keep waiting until I get the good items. So I tried to cancel my order they refused. So basically they were lying to me with the deal that they gave me .
Had the best experience ever here in the Mooresville Ashley HomeStore. I worked with Leonor and she was more than wonderful. She answered all my questions and was able to find me exactly what I was looking for. She even took the time to show me some recommendations but ultimately respected my decision and budget. The process was fast and efficient. She did not try to haggle or press services I was not interested in. I have bought from Ashley before but I will most definitely come back to work with Leonor again for any future purchases.
First off, this is a review of both of my shopping experience and my delivery experience. The later of which I am extremely dissatisfied. My shopping experience with Scott was great. He was very helpful and not pushy at all. The store is also beautiful on the inside. Honestly, the only reason I didn't given it a one star was because of Scott. And I realize this is not the stores fault, but the delivery people. But where else can I leave a public review? Long story short on the delivery, I ordered 4 pieces. One of which was TV stand. They have attempted to delivery this to me twice, but because of damage, I rejected it twice. The second time, I know for sure it was the delivery team putting it together who severely damaged my piece because I watched them. They also were 30 minutes late after my delivery window ended and never called me to let me know they were on their way. There was also slight damage to the dresser I ordered and was told that someone would be contacting me in 3-5 business days to schedule a repair. That time has come and gone with no call. This also the now the third time in total I've had to reject furniture at delivery due to damage when buying with Ashley due to delivery incompetence. Ashley furniture needs to step up and hire delivery people who are actually intelligent, careful, and caring about the hundreds or even thousands of dollars you spent on the furniture. If this is how they handle the products you spend your hard earned money on, its clear they don't appreciate you as a customer. It's also clear they do not value your time since not only were they late, but I've waited for hours on two separate days waiting for them and they still didn't accomplish my delivery. I will be shopping else where in the future. Now my TV sits on my floor for a few more weeks while I find a replacement and it's been three already.
OMG! If I could give this place -5 stars I would. This place is such a scam! David, the manager, was great, but when it came time to receive our furniture it was not delivered. They canceled the delivery without letting us know. We had already gotten rid of our bedroom furniture and are now having to sleep on the floor for the last 3 days. When we contacted customer service they gave us some run around over and over about a piece being out of stock and some warehouse fire, blah, blah, blah. They extended our delivery date but it wasn’t guaranteed and could take even longer. It’s a shame because I really fell in love with the bedroom furniture we purchased. Needless to say, we got our money back and took our business elsewhere. I blame myself for not reading the reviews first. Apparently, this is what they do. BUYER BEWARE! You’re better off shopping somewhere else.
DO NOT BUY FROM THIS STORE - Considered yourself warned. I purchased 2 couches and an Ottoman in Nov. 2019. First delivery date was to be 12/20/19, on 12/18 they RS to 12/28, on 12/28 after waiting they RS to 1/3/20 - delivery time was to be 12;30 to 3:30 they ended up coming at 7:30pm. First delivery was a total mess - first couch was dropped and crushed and I refused delivery on it - so that took another 3 wks for the replacement. then the drivers tossed trash in my yard. the other couch i had was torn during delivery and they said they would replace and fix the fabric. Johnny on the spot cam to fix and when the 1st person sat down the staples all popped loose and then left a hole and no one could sit on couch because the fastened it wrong and so again i had to wait - well it was JUST NOW FIXED 5/29/20. during that time frame they sent wrong fabric/damaged fabric and Johnny on the spot who does repairs did not show up one time. the arms on the couches are literally cardboard like what wrapping paper comes around!!! Ashley kept saying I would be compensated - well they offered me $50 I said you got to be kidding me after 6 mo. $50 - what would that get a light bulb? they raised is to $130. I told them to give that to the next sorry ass that buys from them. Take the warning!!!!! Customer service people were:Tia/Levy/Jen/Patricia/Lauren some several times! The sales person is the manager at the store - Sandy R. and she did nothing to help and it took 5 months to get her and I only got her to answer her phone by calling as a restricted .Michelle
Scott helped us out a lot by helping us find the right furniture for our apartment. Because of that we ended up finding a great sectional and two recliners for a good price. Scott really helped us out on getting our furniture for the right price. He even stuck around after they closed to get us squared away. I will definitely be back to get more in the future.
Nice and good stuff .
The worst customer service. Once they get your money they don't care about you. Got furniture delivered that doesn't look like the furniture I picked in the store.. manufacture issue. Delivery man told me to call customer care, customer care is saying there is nothing they can do because I didn't give the delivery team the furniture to return. I never had the opportunity to return the furniture
We were shopping for a spare mattress for either our camper or guest bedroom.Went on line to your web page and found what we think we wanted . A quick trip to Moorseville would confirm our purchase.Glad we did. The sales rep was a young man named Scott R. He was "Very knowledgeable" about the product and answered all my questions thoroughly and professionally. When I informed him that the online price was considerably less than the in-store price which was on sale he wasted no time in researching it and matching what was advertised on the Ashely's web page. Great customer service is what brings repeat business to any company and Scott is certainly an asset to have on your sales team. As Arnold once said."I'll be back."
Jason was great to work with
Attentive to customers.
I'm just going to tell you how my purchase went, and you judge what you think. Salesman was nice. Furniture was pretty good. They offered us an extra 5% if we signed up for an Ashley credit card which offered no interest for 12 months, which we signed up for. There was a 4 week wait for delivery of furniture. Fine. 2 days before scheduled delivery, we got rid of all of our old furniture. The next day, we got a phone call that delivery was delayed two weeks. I asked how they could only know one day before that it was going to be a two-week delay. When I expressed my problem that I now had no furniture in my house, the customer rep replied, "That's not my responsibility. You should read the contract you signed about delayed deliveries." So, that gives you a flavor of the company. When delivery finally was scheduled, it was between 2-6 pm. By 6:30, there had been no delivery, and no phone calls. We called, and were told they were out for delivery. Time passed. At 8 P.M., we received a call in broken English from the delivery center asking if we had received delivery. When we said we had not, they asked, "Why not?" Good question - not sure why they were asking us. We called Ashley, and they got in touch with delivery, and told us they would have to reschedule for the next day. Predictable. At 10:15 P.M. I got a call in Spanish asking where our house was on the block. They were here, but they had the wrong address. We took delivery from some hard-working guys. Clown-show over-all, but we finally got our furniture. Months later, we find out that Ashley got our address wrong on everything, including our new Ashley/TD Bank credit card. So we never recieved our statements, and they began assessing penalties for non-payment - and the TD Bank collection agency began harassing us by phone multiple times a day, despite our attempts to explain the source of the problem. So you be the judge. Is a company that screws up on so many fronts and treats its customers as the enemy the second after the payment clears - is that a company worth doing business with?
Scott was amazing helping my Mother both over the phone and in person! I would give him 20 plus stars! Thank you!!!!
I am so disappointed with Ashley Home Store. I was in the process of selling my home and buying a new home. I went to the local Ashley home store and ordered over $5,000 worth of new furniture. Well then COVID 19 hit and the offer from the company to buy my house was canceled at the last minute. Then that forced me to have to cancel the contract on my new house. I called Ashley Home Store to cancel my furniture order and was told I would have to pay a 10% restocking fee. That's over $500 that I sure cannot afford to lose during this time. I explained I was canceling due to the pandemic and it was certainly no fault of my own. No sympathy from Ashley Home Store. They would not make an exception and I was charged $500. I have called the store numerous times, put on hold and no one ever answers. I've called and emailed the corporate office numerous times but still no help. I'm very disappointed in them. If they can't make this right then I will go to Rooms To Go to buy my furniture when things get back to normal.
I am so disappointed with Ashley Home Store. I was in the process of selling my home and buying a new home. I went to the local Ashley home store and ordered over $5,000 worth of new furniture. Well then COVID 19 hit and the offer from the company to buy my house was canceled at the last minute. Then that forced me to have to cancel the contract on my new house. I called Ashley Home Store to cancel my furniture order and was told I would have to pay a 10% restocking fee. That&'s over $500 that I sure cannot afford to lose during this time. I explained I was canceling due to the pandemic and it was certainly no fault of my own. No sympathy from Ashley Home Store. They would not make an exception and I was charged $500. I have called the store numerous times, put on hold and no one ever answers. I&'ve called and emailed the corporate office numerous times but still no help. I&'m very disappointed in them. If they can&'t make this right then I will go to Rooms To Go to buy my furniture when things get back to normal.
Ordered a sectional, they called on Friday to confirm delivery today between 9-12. Called to see what time they would be here and was told it was cancelled due to one of the items was not available. I asked why I wasn't notified they said they didn't know. When we asked when it would be delivered they said we don't know....canceling order...
Dan is most likely the best salesman in the furniture business he really did an awesome job explaining everything we bought a new mattress and dinner table.
Dan was awesome to buy a matters and table from. We will be back soon for the rest of the house!
Bought a new bed frame and backboard(which was all I really needed) gets delivered and assembled 10 2nd night and it collapsed on me . Now I grant that I'm a 6'2" 250lb adult male but you'd think it was made for children. Broken slats screws, nails, splinters and yes rubber bands all over. My bed at an awkward angle. Sleeping on the couch and they tell me it'll be over a week. When then new one arrives I'm bouncing on it until I'm sure won't happen again. Any problems they better haul away this garbage and reassemble my perfectly good old frame.
Back in November, I came to Ashley Furniture in Mooresville, NC, with the intent to purchase a dresser and mirror set for my new room. Found a beautiful one, solid piece, real wood, all that. I told her I was specifically ordering it in November to be ready for February because I have purchased with them before. I know they have a long turnaround time and I needed it for this specific date in February. She understood, we made the sale, etc. Cut to today - I just received a call, a few hours before it’s supposed to be delivered, that my dresser is delayed. Now if I had purchased this six weeks ago, I would be way more understanding. But Ashley has had THREE MONTHS to ensure this would be here on time, especially when I specifically told my sales associate that was my reason for purchasing it so early. They didn’t care. “It’s the manufacturer’s fault - we are at their mercy. Sometimes we don’t even know until we load the truck up and your piece isn’t on it.” News flash - it may be the manufacturer’s fault the piece is delayed but it is Ashley’s fault this wasn’t found out until the day of delivery. I told them that’s unacceptable. She told me that’s just how the process works. I told her that process doesn’t work for your customers. There should be a time between ordering and delivery that Ashley is reaching out to their manufacturers to ensure everything is on time. And if it’s not, your paying customer should be told way before the day of their delivery. That is unacceptable. I told them to cancel the dresser and then they tried to tell me I was going to be charged a 10% restock fee. Absolutely not. I will not be paying a restock fee on something that is the manufacturer’s fault. That is between Ashley and the manufacturer; not me. I did everything in my power to give Ashley plenty of time to get my furniture to me. Ashley dropped the ball in a major way. If I was the CEO of Ashley Furniture, I would greatly consider rethinking your quality control processes, customer relationships and the services you offer. How things are done right now is absolutely unacceptable. It does not work. And I had to go through FOUR different people to get the restocking fee removed. The last lady tried to convince me that I owe the restock fee because I agreed to this delivery date. I agreed to the date pending all my items arriving. And they had three months to make it happen. Ridiculous. Bottom line - do not shop with Ashley Furniture. It’s not worth it. Bring your money to a company that will care about taking care of their customers.
Back in November, I came to Ashley Furniture in Mooresville, NC, with the intent to purchase a dresser and mirror set for my new room. Found a beautiful one, solid piece, real wood, all that. I told her I was specifically ordering it in November to be ready for February because I have purchased with them before. I know they have a long turnaround time and I needed it for this specific date in February. She understood, we made the sale, etc. Cut to today - I just received a call, a few hours before it’s supposed to be delivered, that my dresser is delayed. Now if I had purchased this six weeks ago, I would be way more understanding. But Ashley has had THREE MONTHS to ensure this would be here on time, especially when I specifically told my sales associate that was my reason for purchasing it so early. They didn’t care. “It’s the manufacturer’s fault - we are at their mercy. Sometimes we don’t even know until we load the truck up and your piece isn’t on it.” News flash - it may be the manufacturer’s fault the piece is delayed but it is Ashley’s fault this wasn’t found out until the day of delivery. I told them that’s unacceptable. She told me that’s just how the process works. I told her that process doesn’t work for your customers. There should be a time between ordering and delivery that Ashley is reaching out to their manufacturers to ensure everything is on time. And if it’s not, your paying customer should be told way before the day of their delivery. That is unacceptable. I told them to cancel the dresser and then they tried to tell me I was going to be charged a 10% restock fee. Absolutely not. I will not be paying a restock fee on something that is the manufacturer’s fault. That is between Ashley and the manufacturer; not me. I did everything in my power to give Ashley plenty of time to get my furniture to me. Ashley dropped the ball in a major way. If I was the CEO of Ashley Furniture, I would greatly consider rethinking your quality control processes, customer relationships and the services you offer. How things are done right now is absolutely unacceptable. It does not work. And I had to go through FOUR different people to get the restocking fee removed. The last lady tried to convince me that I owe the restock fee because I agreed to this delivery date. I agreed to the date pending all my items arriving. And they had three months to make it happen. Ridiculous. Bottom line - do not shop with Ashley Furniture. It’s not worth it. Bring your money to a company that will care about taking care of their customers.
We purchased a dining room set and living room furniture in November of 2019. The purchasing experience went great. The dining room set arrived in a couple weeks and the delivery experience was perfect. The living room set arrived a month later and the workers had trouble getting the sofa in the house. I told the delivery men that they will have to take the legs off the couch to get it to fit into our home. My wife and I removed our old couch the night before and removed the legs and got it out of the home with no issues. They refused to take off the legs to the couch. Then while trying to get it into our home they dented our exterior door, tore up the frame of our storm door as well as removed paint off the storm door. They didn’t get the couch to fit. I asked them to stop and they said taking the door off would get it in then took the door off and tried again and ran the legs of the couch up and down the wall ripping through the drywall. They then took off the legs and the couch fit with no problems. Once the couch was in the couch was severely damaged. In retrospect I should have made them stop and leave. They are going to replace the couch but denied coverage to fix any damage to the home. They stated we signed a release of damage from them and we assumed we did. Come to find out it was not our name on the damage release waiver (knew we wouldn’t sign that after what they did to the home) and they still denied it stating we said we signed it. We learned that their return policy and damage policy is setup so that if you wait until they leave your property their is nothing you can do to seek damage other than taking them to court. Please note that we expect the minor dents and dings related to moving furniture and expected scuff marks on our wall. We did not expect multiple dents and dings and the multiple gouges to our wall and believe it went so far as to be negligence on their delivery providers. Most likely everything will go good with your purchase but know that if it doesn’t they will not help you at all. If this happens to you make them take back the furniture immediately and definitely don’t sign anything especially before the items are in your home and inspected.
Recently I went in to inquire about purchasing some new furniture and spoke to Jason M. He was extremely knowledgeable and friendly and really appreciated the time that he took!
Lisa was great. Got us everything we needed. In and out in 30 minutes
Gina was great!! She helped me pick out the perfect couch!!
Dan was awesome! The buying process was great. However when the people came here to deliver it, they put holes in our walls, got my carpet disgustingly dirty when they assembled the bed one of the pieces were faulty on the bed frame. They didn’t tell us!! We didn’t find out until our 25 lb daughter sat on it & it collapsed. (Mind you, this was very expensive furniture) We called, sent pictures & they said they can’t do anything about the holes bc we signed a waiver?? Just completely unsatisfied with this. Never buying from this place again.
Employees at this @AshleyHomeStore #MyAshleyHome, are all doing what they should be doing, selling furniture. The problem is they are selling furniture that can't be made and delivered. We bought our furniture in October and they still haven't completed the delivery of the full set, 3 months later!!! We are now going into the 4th month!!!!!!!
Not saying that this is good or bad. Cheap furniture with high margins and high pressure salespeople.
Great furniture but don't let them put you on defered credit.
Amazing shopping experience, Sandy Ruhlin was super helpful with our purchase, very detailed and knowledgeable she was very friendly and courteous. Thank you Sandy for providing us with great Customer Service. Highly recommend.
Awesome furniture, and Super nice salesperson, Dan Pieszchala, was the Best and informative to work with..No pressure, no following us around..that was a real plus! Would definitely refer my friends and family to Ashley HomeStore
Low quality furniture and extremely pushy sales staff.
Easy to work with and good prices.
Do not shop here. The after-purchase customer service is non-existent. If you are dissatisfied, you are out of luck. They will not fix the issue or help their customers.
We were completely misled when purchasing furniture from Ashley HomeStore in Mooresville (704) 664-7440. We asked and were misled or lied to about the product/leather quality. We found a leather couch and a leather loveseat that seemed perfect for our living room. We were really excited about the set. We asked a lot of questions about the couch and loveseat. We specifically asked if it was bonded leather or real leather. Our sales guy, Ryan told us that it was real leather, not like the bonded leather furniture they sell. He seemed on the up-and-up, telling us he would not recommend that other material to his customers. He and the floor manager showed us the leather grade and assured us that it was real leather. We admittedly don't know a lot about leather, but we trusted these people. They seemed honest. They told us point-blank that we would not have any issues with this furniture peeling. They also sold us the extended warranty. I don't usually buy those, but they replace any damaged sections. We got the furniture, and we were really happy with it for 10 days. Then, the leather started peeling off! It's been 10 days, so we called customer service about returning it. They told us, once we accepted the furniture on delivery day, we cannot return or exchange the furniture. We told them we wanted to get those sections repaired because of our extended warranty. Customer service also told us that the extended warranty doesn't cover peeling, only accidental damage from a human. We called the warraty (Diamond Care) and they said that they can replace it, but that would cancel out the manufacturer's 1-year warranty; Diamond Care (extended warranty) isn't in effect until 1year from purchase. But the manufacturer refuses to acknowledge our calls or provide any assistance. We were completely taken advantage of by Ashley HomeStore and they doesn't stand behind their products. They are knowingly selling inferior products. Their customer service, policies that don't help the customer, inferior products that they won't stand behind. This was supposed to be an investment that would last 10 years, not 10 days. They stole our hard-earned money from our family. We contacted them by phone on 8 times. I have texted our sales rep. We have contacted them by email (with records) on Nov 4, Nov 16, Nov 27, Dec 10, Jan 6 with the photos and serial numbers they requested by phone. They have yet to respond to us or offer any assistance.
Great experience will be back to get a recliner very soon leonor was awesome
Buyer Beware Below is their "response" to our BBB report. We were completely misled when purchasing furniture from Ashley HomeStore in Mooresville (704) 664-7440. We asked and were misled or lied to about the product/leather quality. We found a leather couch and a leather loveseat that seemed perfect for our living room. We were really excited about the set. We asked a lot of questions about the couch and loveseat. We specifically asked if it was bonded leather or real leather. Our sales guy, Ryan, told us that it was real leather, not like the bonded leather furniture they sell. He seemed on the up-and-up, telling us he would not recommend that other material to his customers. He and the floor manager showed us the leather grade and assured us that it was real leather. We admittedly don't know a lot about leather, but we trusted these people. They seemed honest. They told us point-blank that we would not have any issues with this furniture peeling. They also sold us the extended warranty. I don't usually buy those, but they replace any damaged sections. We got the furniture, and we were really happy with it for 10 days. Then, the leather started peeling off! It's been 10 days, so we called customer service about returning it. They told us, once we accepted the furniture on delivery day, we cannot return or exchange the furniture. We told them we wanted to get those sections repaired because of our extended warranty. Customer service also told us that the extended warranty doesn't cover peeling, only accidental damage from a human. We called the warraty (Diamond Care) and they said that they can replace it, but that would cancel out the manufacturer's 1-year warranty; Diamond Care (extended warranty) isn't in effect until 1year from purchase. But the manufacturer refuses to acknowledge our calls or provide any assistance. We were completely taken advantage of by Ashley HomeStore and they doesn't stand behind their products. They are knowingly selling inferior products. Their customer service, policies that don't help the customer, inferior products that they won't stand behind. This was supposed to be an investment that would last 10 years, not 10 days. They stole our hard-earned money from our family. We contacted them by phone on 8 times. I have texted our sales rep. We have contacted them by email (with records) on Nov 4, Nov 16, Nov 27 with the photos and serial numbers they requested by phone. They have yet to respond to us or offer any assistance.
Great experience and good selection.
Absolutely terrible experience. Not only did the sales associate Ryan Sharp overcharge me and try to lie about it but then the store put my stuff on the wrong truck and it ended up 2 hours away from me. I was told I would have to wait 2 more weeks for a new delivery date because they couldn’t come back my way even though they messed up. I ended up canceling my order all together and going to Havertys where I was treated much better and received much better customer service. I had to choose at least one star otherwise I wouldn’t have even done that. Ashley Furniture and their service is a complete joke. NEVER AGAIN!!!!
I bought both bedroom furniture and mattresses. The sales person was extremely helpful and helped to facilitate our delivery as soon as possible as we just moved here. That is when it goes down hill. Part of the delivery was scheduled for today 12/19, the rest next week. I got several calls and emails to confirm which I did. It was supposed to be here between 1 - 4 PM. I arranged work accordingly. Got an early call at 8:25AM from a gentleman who barely spoke English saying they would arrive in 20 minutes. I hurriedly got dressed, put dogs upstairs and ran out to move my car...this also delayed work plan. Nobody showed. 20 min, 30, 45, and hour and 15 min passed. I called and was told that they would not be here until later. I complained and was basically told too bad. My daughter called ask to speak to a manger and they refused to let her speak to anyone. She then called the store. She was told that delivery would be at 12:30 p and that a manager would call. Manager never did call and delivery was not at 12:30. Got a call at 12:32 PM saying delivery would be between 3:30 -6:30 pm. Totally messed up my work day. Got a call at 3:18 pm saying they would be here in 5 min. I went to secure my dog, they knocked and before I go to door, they opened to door and started in. I met them in hall. The delivery guy, I think Jorge looked at me and said, &"sorry.&" They then started moving the mattresses in and was so rushed that they nearly broke some items. My daughter told them to be careful. They spoke Mexican among themselves, were rude,and threw the mattresses down. They quickly took a picture and rushed out. The most rude, obnoxious bunch I ever encounter !!! I am hoping this bunch does not make my delivery next week and that the items are better quality than their customer service!
The worst buying experience ever.... I could go on for days but not point... Buyer beware 😜
The worst furniture company to ever exist.
TLDR: New homebuyer looking to spruce up home gets ignored in store, $300 delivery fee followed by incomplete delivery, and hole in wall. Customer service offering 0 compensation until delivery of all pieces is completed 2+ weeks after initially scheduled. I recently bought my first home and figured that it was time to upgrade from my IKEA bed set to something nicer. My parents had been long term customers and highly recommended Ashley for a shop so I decided to check it out. I fell in love with one of the bedroom suites in the store and my sales rep Leonor was very excited for me to purchase it on day 1. I told her I’d have to wait but would be back. On my return visit when I was ready to purchase I asked for Leonor and was told to wait for a few minutes as she wrapped up some paperwork. Figured no problem so I sat down at the set and waited. 20 minutes went by and no one had checked in on me. At the 30 minute mark I asked a sales rep for a time check and got the same “oh she’ll be right with you” remark as before. Conveniently, after 50 minutes of waiting as I was headed out, they stopped me and were able to coax me back to the set. I signed up for the payment plan and a delivery was scheduled for the 20th within a 3 hour time slot. The delivery and installation fee was roughly $300 due to the size of the order. The day of delivery, the crew arrived an hour into the given window, and I let the 2 guys into my house. I offered to charge phones and drill batteries as they were all practically dead and offered water or soda which they accepted. While I was working in my office I heard a thud, followed by some explicative words under someone’s breath. I went to check and they said no problem so I took their word and went back to my work. Towards the end of the installation they called me back to the room and informed me that one of the night stands was missing all the legs for it and I would need to call customer service. About shipping a new set of legs then having a technician scheduled to install. Keep in mind, I had paid a $300 additional cost for delivery and install on 11/20. I said no problem and I’d call customer service. After they left and I was walking the newly set up room, I noticed there was a hole in one wall roughly the size of the corner of one of the first pieces that was brought in. Also a few tiny scratches near it, and I even found the dry wall pieces on the handle of one of the Chest drawers. I also looked under the bed, and found that all of the tools that came with it and some trash were left in the middle of the frame. When I called customer service, I was politely told, the shipment for legs would be an additional 7-10 business days from shipping time. Also refunds on parts of shipping orders that aren’t met, can only be processed after all pieces have arrived. I brought up the hole, and was told I would receive a email from claims and have yet to receive it after a few days of calling. I would highly advise against shopping here. They will do everything they can to get you to buy the furniture, then leave you out to dry when they mess up. I will not be coming back and will update this review as time goes on concerning the legs and hole in the wall.
Lisa helped us get a dresser for our dtr, dining set, recliner, bed for our son, night stand. Best experience. Professional saleslady, and delivery personnel were professional.
Will never shop here again. Bought a memory foam mattress and frame 4 weeks ago and had it delivered. The delivery crew broke a window and delivered the wrong mattress. Here we are 4 weeks later and we've not gotten a call from claims about the damage and we've only gotten one call about the mattress and they basically said they'd look into it. Called the lady in the store that sold it to us and she was unwilling to do anything or help us at all. If I could give zero stars, I would.
Make sure if you buy something from this store that you examine the furniture and move it around in your home to check for stains that may be left by the feet of the furniture. My white carpet is stained by this dark furniture and Ashley will not cover the damages. I should have just paid a little extra and avoided the headache. Don't waste your money or more importantly your time.
Customer service in store was great, however the delivery process was awful. Our couch was delivered 2 weeks past the delivery date, and our bunk beds came 1 month late. Then when they did arrive the hardware to assemble the beds were not included.( took an additional week for the screws to arrive.) Not to mention they got stuck in our driveway and proceeded to call another box truck to help them out. which was unsuccessful. My husband was able to help pull them out, and our driveway/ storm drain was damaged. the 1-800 number service was very unprofessional as well. we did get a partial refund but I would never recommend or buy from them again.
Do not have alot of choices in couches for 1bdrm apt.
Be careful when purchasing a mattress from here. Their guarantees and warranties have VERY fine writing and not every mattress qualifies for their sleep comfort guarantee. Now I’m stuck with a mattress that is not what I expected.
Set foot in store commission sales staff are overly attentive
Horrible, horrible, horrible! Spent close to 10k on pretty much garbage. Furniture took 2 weeks to get to us and that was only some of it. We had 7 defective chairs; missing screws, assembled improperly. The only piece that came from our bedroom set was the chest and the bottom drawer wouldnt open. The delivery guys flew in and out; clearly they were in a rush to leave. The coffee table we ordered wasn&'t delivered as promised...come to find out it was on backorder with no re-stock date. The saleswoman at the store was sweet as pie and attentive when we made our purchases but when it came time to help us with issues or canceling an order (the coffee table with no restock date) she was unhelpful to say the least. Why does she give out her business card with her work and cell number if she is unwilling to help? I called and left her messages 3 or 4 times before she actually called me back. She kept telling me she will call me with an answer, but never actually called me on the day she said she would. She didnt call me, i had to continuously follow up with her. Finally, she would communicate but only through text. She wouldn&'t answer my calls...real professional. I called customer service a total of 10times before i could finally get a manager to cancel my order. This saleswoman wouldn&'t get me her manager! Absolutely ridiculous. Also, the defective drawer on our bedroom chest is yet to be fixed and it was delivered over a week ago! The part i had to order hasn&'t shipped out to us yet and even then, when we finally receive it, we have to call customer service AGAIN to schedule a service call! This company is an absolute rip!!! I cannot believe they deliver defective furniture...it wasn&'t just 1 defective piece, it was a total of 8 defective pieces! From the saleswoman to the delivery to the actual quality of furniture, Ashley Furniture is by far the worst!! Beware, do not spend a dime here...they don&'t deserve business!!!
Quality of furniture had gone down hill dramatically
Had a great experience at the Mooresville store. I found just what I was looking for with help from Lisa.
Customer Care does not care! Will never purchase from this company again!
Great service sales staff
My experience was amazing with Ashley’s and most of all our sales rep Ryan he went above and beyond to please! Now that’s what I call amazing customer service!
If you want to wait 60 days to get your furniture and have to spend hours of your time waiting at home for things to get delivered, shop here! My moms bed was put on backorder 60 days after order date and her dresser was delivered damaged twice! She lived out of boxes and slept on the floor. Called customer service and the best they could do was $60 credit when she spent $6,000 with them!!!
If you want to wait 60 days to get your furniture and have to spend hours of your time waiting at home for things to get delivered, shop here! My moms bed was put on backorder 60 days after order date and her dresser was delivered damaged twice! She lived out of boxes and slept on the floor. Called customer service and the best they could do was $60 credit when she spent $6,000 with them!!!
Dan was an excellent help.
I was lied to about the price. I took the man at his word and didn't look close enough at the bill What I was told would be $ 3,000.00 turned out to be over $6,000.00. He didn't tell me aboutI the base being separate. It was never mentioned at all. People like me on social security can't afford to be deceive. I tried every thing I could to get them to fix it but the manager wouldn't help me change it.
Worst customer service in the world! Just look at feedback on their Facebook page, it is very consistent, you pay and it takes months to deliver with nothing but excuses. I bought my son's furniture set in November and it didn't fully arrive until May. The first 2 pieces arrived quickly but the rest took months. I tried returning the 2 and they wouldn't take them. Once they had my money they didn't care at all.
This place is AWFUL!!! I would NEVER do business with them. Ordered couches and was told it would take a month to receive, hesitant we still ordered. Two days before they were supposed to be delivered we get a call that they never made it to the distribution center but would be available the following week. A few hours later we learn they date they gave me will be 3 days later. We call customer care and find out we won&'t receive the couches for another month. Two months for couches we don&'t even know if we will receive. We cancel the order and they have the nerve to charge us a 10% cancellation fee!!! What a SCAM!!
Nice folks at the Mooresville store. Unfortunately, their logistics team will definitely screw up and delay your order. Honestly, Ashley Furniture was the worst part of my first-time home buying experience. . . .After I received a less than partial order today, I received a survey about my delivery experience via email, which I happily completed. Here is my exact response;"I called two different times over a nearly two month span, since I ordered a chaise and sofa in late June/early July to CONFIRM that my sofa would indeed be delivered on 8/13/19 TODAY!!!!!!(with a bed and night stand that I ordered in early June.) . . . .and again the order was screwed up - NO Couch & SOFA! (Same as my order for my child's sleigh bed and night stand BACK in JUNE that still HAS NOT been delivered!!!!! Thank GOD I didn't order a mattress from your company!) ASHLEY FURNITURE MADE BUYING A NEW HOME THE WORST Experience!!! NEVER AGAIN WILL I EVER SHOP YOUR PRODUCTS!!!!!!!! -Jamie Ottinger, Mooresville NC, (704) 88- ***As a side note, I did tip your drivers well for their kind delivery of a plain ole bed frame since my original order was screwed up. -Nice young men."Signed,Still without my furniture that I paid for in-full too many weeks ago.
Best place to buy furniture
While my sales person was great and no pressure, manufacturing has no control over on time deliveries. I ordered a couch a month ago and they just pushed out delivery another 10 days and can even partial deliver without pushing the other piece out until end of September. It is unacceptable for product to not arrive on the scheduled delivery date. Moving is hard enough, it’s the least a company can do is push their factory to make sure product arrives on time. Terrible customer service once you leave the store. Extremely unhappy and want my couch now as previously promised. I have no seating and can’t finish arranging furniture and moving in until this is delivered. I definitely will not be buying anymore furniture from them.
Excellent service.
Very good customer service, Sales rep did all he could to meet my expectations with Quality Keeping me within my budget
The product that I purchased online was delivered and assembled to my full satisfaction. The delivery people were polite, friendly and very careful with my purchase. They arrived in a timely manner and assembled my purchase carefully but, expeditiously. All in all, it was a great experience and I would recommend Ashley Furniture to anyone that is in the market for furniture purchases.
We have about several pieces of furniture from Ashley's. They have a very friendly helpful staff and nice furniture.
Employee was great. Made my purchase quick and easy. Wide selection as well.
Very helpful staff
Every one very helpful
David was awesome! He was super friendly, professional and very knowledgeable. He helped my husband and I buy bedroom and outdoor furniture. The prices were affordable with great quality. David was patient with us while we made our decisions and he took the time necessary to answer all our questions so we could make the best decision for our family. I would definitely recommend him and Ashley furniture!
Has a great selection of home furnishings
Terrible delivery experience Do not buy from here. Gave them two extra days to make delivery. Third day no call back. Still have not received furniture.
Leonor is my favorite sales rep as she has furnished almost every room in my house for the past two years. She listens to what I need and gives me several options before I make a decision, never pushy. She's the best:)
Love the layout and feel of the atmosphere
I haven’t never been more disappointed with a company. Do not shop and buy here unless you are 100% sure you like your product. After a week of using our new couch, which we only were able to use the last few days since it was delivered the day we were going out of town, we’ve come to find it’s extremely uncomfortable. Seven days later I called to see if there was any options for a return or refund or exchange. I was told (after waiting 10 minutes on hold) that there was absolutely nothing they could do. Nothing. When you say everything “looks good” when signing it’s yours and if you don’t like the feel of sitting on it for extended periods yours out of luck. I asked if there was a specific customer service number I could call and the answer was no. Extremely unhelpful... absolutely no customer happiness guarantee.
Dan took great care of us when we were purchasing a new Tempur Pedic mattress.
Dan pieszchala is the best. he needs a big raise. we want looking for a new mattress. he hooked us up. thank you very much Dan. at Ashley furniture store in mooresville
I purchased a small $249. 00 accent chair from Mooresville, NC that I could throw in the back of my truck. They said that they would have to deliver it, charging me $49. 00 delivery fee. I explained to the sales person, it's a small chair that I can carry myself, I'll just pick it up here (the store I'm purchasing it at) and put it in my truck. She advised that is not an option, if I didn't want to pay the $49 delivery I would have to go to Rock Hill, SC (1 hour away) to pick it up, that they only sell items out of the store, customers either pay to have it delivered or pick it up at the Rock Hill warehouse. I think this is ridiculous, that you can purchase a small item at the store, that you can carry out and drive away with it. However, because they don't have the product available for pick up, the customer is forced to pay the $49 delivery fee. My opinion is that is a very poor option for customer, no matter what the price of the item.
You get what you pay for and this was inexpensive.
Dan p was a remarkable salesman . I came in for one item and brought two rooms such a pleasure to have such a fine experienced salesman.will definitely come back.
Picked up a low price on a display model. Friendly staff.
The furniture is hard as a rock and not at all close to the furniture in the store. I was lied to about the mattress trial and how much it cost to return if not satisfied. The delivery was worse. They would not move the old furniture 4 feet to another room in order to put the furniture where it should go. They set it up in the wrong spot backwards to the TV. Had to be told that&'s wrong. Complete idiots and rude. I&'m so disgusted and will never buy anything there again. There are plenty other stores out there.
The delivery window was 12:30 - 4:30, then during the 1st window it adjusted to 3:30 - 6:30...the truck finally arrived at 8pm. The driver was polite & respectful, the helper didn't even exit the truck until after I helped the driver unload, unbox & carry everything out onto my deck. After which the helper got out of the truck to ask if he could use my bathroom. My son had to dig through the packaging to find the hardware after they informed us "it was never shipped with the furniture". I then had to put everything together myself (it took 2 hours to put the chair & sofa together). After everything, I realize that one of the plastic feet are broken & the clips to hold the sectional together are missing. I'd appreciate a full refund of the $160 I paid for delivery & for the damaged/missing parts to be shipped to me as quickly as possible.
The delivery window was 12:30 - 4:30, then during the 1st window it adjusted to 3:30 - 6:30...the truck finally arrived at 8pm. The driver was polite & respectful, the helper didn&'t even exit the truck until after I helped the driver unload, unbox & carry everything out onto my deck. After which the helper got out of the truck to ask if he could use my bathroom. My son had to dig through the packaging to find the hardware after they informed us &"it was never shipped with the furniture&". I then had to put everything together myself (it took 2 hours to put the chair & sofa together). After everything, I realize that one of the plastic feet are broken & the clips to hold the sectional together are missing. I&'d appreciate a full refund of the $160 I paid for delivery & for the damaged/missing parts to be shipped to me as quickly as possible.
The delivery window was 12:30 - 4:30, then during the 1st window it adjusted to 3:30 - 6:30...the truck finally arrived at 8pm. The driver was polite & respectful, the helper didn't even exit the truck until after I helped the driver unload, unbox & carry everything out onto my deck. After which the helper got out of the truck to ask if he could use my bathroom. My son had to dig through the packaging to find the hardware after they informed us "it was never shipped with the furniture". I then had to put everything together myself (it took 2 hours to put the chair & sofa together). After everything, I realize that one of the plastic feet are broken & the clips to hold the sectional together are missing. I'd appreciate a full refund of the $160 I paid for delivery & for the damaged/missing parts to be shipped to me as quickly as possible.
Do not trust these people. They are super nice and attentive until they get your money and 2 months later you still don't have your furniture. I was continuously lied to and when they still didn't have my order the 2nd time I was supposed to get it they tried to pull a fast one on me and send me half of my order but I caught it the day before in the delivery text. Then the manager would not get on the phone to speak with me and had the staff say she was busy with a customer and they were short staffed....well I drove there immediately and there were 4 staff members and 1 guest....then they tried to give me a hard time about a refund and said it had to get approved by cooperate until I called them out about being privately owned....they are horrible!
If I could give negative stars I would! My husband and I purchased a 4 piece leather living room set which we waited 2 weeks for the set to be delivered. Once it was delivered we had to refuse ALL 4 pieces because EVERY SINGLE piece was damaged, any where from scratches to holes to missing leather spots. So we called corporate to verify the refusals and after speaking with a women for 10 minutes she tells me that I have to call back tomorrow to set up another delivery date bc she has no way of telling me any time frame for the next delivery. So in the mean time I am suppose to be without living furniture for however long because apparently there merchandise is LESS than quality and they are so very sorry but there is nothing they can do. So after calling back at my specific time I was told still there was no estimated delivery date due to the system being locked and I would have to call back again @ 2. Spent another 20 minutes speaking with a manger to find out that I have to wait another 10 days for furniture to be delivered! I was told they do offer compensation but nothing could be discussed until delivery. Well Ashley Furniture looks like you stand behind your name of unsatisfactory service and quality!
Absolute worst delivery experience! I took an Entire day off work for my sons bedroom set delivery. The delivery men were awesome but when they went to go and put together my sons new bed, they did not have the correct pieces. They called their support team and it was the worst experience. The support team did not care that I took a day off work, had absolutely no options, I even offered to drive to the warehouse and get the correct pieces!! Still no help and no options!!! I will now have to take a SECOND DAY OFF WORK to get a second delivery- absolutely terrible Update after two days of arguing with them- still no resolution. My 5 year old son is still sleeping on the floor seeing as I sold his furniture the day of the delivery. . they are doing absolutely nothing AND they are saying it will be TEN DAYS for the pieces to be delivered!!! The sales person said it's because they don't do "partial deliveries". . . last time I checked, this was THEIR ERROR!! Absolutely terrible!!!
We had great time shopping at Ashley with a lot of help from Leonor Batalha. She listened to all my concerns about size, cost, and looks. She will always be my go to girl for buying at Ashley''s, which I plan to do again in the near future. She was so helpful in giving me time and information to make my choices. Would recommend her to all my friends looking to buy furniture.
10/2023 - Came to Ashley Store again, four years after my first shopping encounter/review and the experience was equally positive. The entire staff was accommodating, and none more than our sales person Dan P. He's great to work with! June 1999 - Staff was great, especially our salesman Dan P. He was patient and full of quality recomendations. I would come back again and ask for Dan.
Please watch out for this place and save yourself a headache! I have never in my life have dealt with such inconsiderate people who could care less about making their customers happy! I don't even know where to start, first I went to buy a dinning cabinet for my dinning room to match my table and was pressured into buying a whole living room set b/c the lady told me I had to get it now or I wouldnt get any of the discounts. So she told I had time to cancel if I wanted to come back in with my husband to look. Went online to look at other furniture and found the same sectional for $700 less on their website, but was told they can't price match due to the finance company that approved me. What does the finance company have to do with the online prices and discounts. They just didnt want to lose any money. Why do you advertise a price match guarantee if your not going to honor it, false advertising! Second I finally recieved my dinning server but it was nothing like what I saw in the showroom the color was different the doors were jamming and would not shut properly and there was a big junk of wood missing out of the back! Oh and also is was poor quality. Then I received my sectional that had a NAIL sticking out of the back of the chaise, Really this is ridiculous after paying about two grand for it and I could have got it online for $600 less, but that's not the point they shouldnt have sent me not only one damaged peice of furniture but two! So after that I called several times to get some kind of help and nobody would do anything to fix it, so I finally called the Corporate office and they said they would send someone out to fix the dinning server and sectional. I have been waiting weeks to have nobody show up to fix this. So I called again and said I want to cancel everything and they said NO we cant! So the bedroom furniture I ordered has not arrived and I told them I dont want to have that delivered b/c I dont want to get anymore damaged furniture. So now they are charging me a 10% fee for canceling the bedroom furniture, and they refused to send new furniture for the damaged stuff they already sent me! So this has been one of the worst experiences I have had with buying furniture . The customer service is the worst, they send you poor quality furniture at premium prices. I have read many reviews of people complaining about furniture being sent damaged and they don't want to replace nor take it back. They false advertise, to get you in the door and then scam you! This place will be lucky if they survive the rest of this year. I hope people realize that this place is bad and they are falling apart. I hope this will help a few people to not make the same mistake as me and get ripped off!
Very helpful INSIDE of THIS store. Stay away from the outlet store in Charlotte, very little help, long wait and nothing but order delivery problems. And the 800 customer service # is a nightmare, horrible, absolutely NO help. Only use Ashley retail stores or stay away all together.
Friendly staff
Bought a couch it was damaged my end tables and coffee table came damage as well. Wasnt the delivery guys watched them take it of the truck and right in my house! I will never buy from Ashley furniture again!
Everyone that was associated with this purchase were very helpful from the sales Lady to the delivery men. . Great service and great products!!
I went in on what one would call a "furniture emergency" after we had misjudged some bed sizes. I needed to walk out of a store with a full-size mattress (didn't have the time to wait for an order). Ashley Furniture was my third stop and sure enough they had what I needed. Lisa was VERY helpful and pointed me to their "bed-in-a-box" product. She also pointed out that a box spring was likely not necessary and even tried to get me a floor model. I walked out of the store in less than 20 minutes with everything I needed. Once home, everything worked exactly as she said. Will definitely shop here again and would recommend.
Lisa helped us from the moment we walked into the store with a smile and lots of knowledge in helping us buy a mattress. We really didn’t intend to purchase all that we did😊. Lisa had us try all mattress types and did an excellent job in the explanation of each one. The same with pillows. It was a very pleasurable experience in dealing with Lisa and would highly recommend her as well as the Mooresville store.
We had a great experience shopping at the Ashley Home store in Mooresville NC. We had plenty of of help, but we were also able to look around without hoovering, we greatly appreciated this. We then were able to measure at home and make the decision on our own. Faith Santiamagro, our Sales Consultant, was able to help us and purchase without coming back in the store. It was a great process for us.
I had a wonderful experience today at Ashley Home store Mooresville. Our sales rep Ryan Sharpe was very helpful and informative. He was gracious and respectful and I recommend asking for him if you come to this store.
Just purchased a beautiful sectional from the Mooresville location. I was hesitant about going in for a few reasons. I am so happy I did. I had such a wonderful experience. Dave Boyd was AMAZING! He was kind, patient and went above and beyond. I was very indecisive and he took the time to make sure I made the best decision for my family. I highly recommended Ashley Furniture Mooresville. I'm sure the rest of the staff is just as awesome but I recommend you ask for Dave!
David was awesome !! Helped us pick out a great couch for my family and I. I would deff come here again !
Had a great experience purchasing a couch and coffee table. Ryan was really helpful, and easy to work with. No high pressure tactics made for an excellent experience. Thanks again Ryan.
Dan Pieszchala was great ... He is so helpful and knowledgeable about all the furniture.. he found me exactly what I wanted and completed my paperwork with ease... Nice store and friendly staff... I will be back to buy more furniture. Other places I looked did not have what I wanted but Ashley had it all... Thanks
Very helpful staff. Weren't pushy and answered all our questions
Thank you Christopher Cegelski today for all the great help you gave us .
Recently purchased my Living Room set from Ashleys. I absolutely love it! My salesperson, Lisa Griffin, was very helpful in guiding me through selecting just the right fit for my space. Impeccable service. I would highly recommend this store.
Dan Pieszchala, he was awesome! Very professional and not pushy. We enjoyed having him as our salesman.
Great experience at this store. Faith was very helpful and patient showing us everything we asked for. Even helped us over a two day span. Highly recommended and will return when we have more needs.
Dan Pieszchala was very professional and efficient. He also was very helpful with helping me pick out a sofa that i came in to purchase. But then he spoke about my back issues that he noticed and did comfort test on a temperpedic matress with power base and I was sold
Lisa was fantastic!! I walked into the store knowing exactly what I wanted and with a budget. After the poor experience I had at the last store, I went in looking for furniture without expecting anyone to help me. Then Lisa greets us and we got straight to the point! She took me everywhere and only showed me what I asked for - she’s a mind reader! She had another customer and she balanced the both of us professionally and perfectly. She is straight to the point and seemed to always leave us be at the right moment, when thinking time was necessary. I will be back!!! Great customer service - especially considering nowadays it seems customer service is hard to find!
Purchased new living room furniture today and Dawn was very patient and helpful with all our questions! Thank you, for what can be an overwhelming purchase, for all your help! Can’t wait for the delivery of our new pieces.
Ryan was a great help. Appreciated all his hard work in making sure we didn’t spend too much but got exactly what we needed. Thank you Ashley Furniture!
Decent collection with wide pricing range. Faith from the sales team was helpful in getting us the right item within our budget. This place is certainly worth a visit.
Great experience. Our salesman, Ryan Sharpe was easy to talk to without feeling pressured to buy. He was knowledgeable and made us feel very comfortable with or purchase.
First time buying furniture for my new place and experienced excellent customer service! Dawn was super patient and very informative with answering all my questions and helping me pick out the perfect set to go with the new place! Would definitely recommend!
Had a great experience at Ashley. Sales associate Ryan Sharpe was great to work with. If you are looking for furniture this is the store to shop at.
Lisa was a great help! Great deals today! Thank you
Do not buy from this store, plain and simple, terrible customer service, clocked out of work to go sign off for my mattress delivery after getting a call saying it was 20 mins away and it never showed up and was told my mattress was never even put on the delivery truck causing me to wait even more time for my delivery.
My wife and I stopped in the Store on our way to sushi one night. We spoke with Dawn who was very polite and listened to what we were looking for. Never once was pressured and we ended up picking up an entire living room setup. Can’t say enough good things about Dawn. The delivery was horrible and their customer service if you call in is about as horrible as you can get. But Dawn is what held everything together and make it all happen. Thanks Dawn!
Dawn was a big help late last year when I purchased my couch. Initially there were some small issues with the size of the seat legs being bigger than the other. However, Dawn ensured I was in contact with the right people and she assisted me with looking for other couches if my needs changed. I truly appreciate her hardwork and efforts! Go check Dawn out, she’s AWESOME!
We stopped in on a whim and had been thinking about a new sectional for our living room. We were welcomed by Dan Pieszchala, who provided the info we needed regarding sales and were then left to our search. Dan’s customer service is exemplary and we could not have been happier with our experience. Keep up the great work!!! 😃👍🏼
The absolute worst customer service!!! They make promises but don&'t deliver. Our couch was delivered with a hole in it and nearly 2 months later I&'m still waiting on a replacement. We also ordered extra throw pillows and the store ordered the incorrect ones and I&'ve still received no resolution to getting the correct ones. I was told by our sales rep to send an email to customer service. After the issues, we&'ve made multiple follow-up trips to the store to be promised they would make it right but they haven&'t! It&'s pretty sad that the store manager and sales rep doesn&'t take pride in following up with unhappy customers that spent a few thousand dollars. Save yourself the issues and go to a local furniture store that provides customer service and takes pride in customer satisfaction. Not worthy of 1 star as a review honestly! Don&'t shop here!
Our experience with Ashley furniture was horrible. After you purchase the furniture they could care less about customer service. Our order was delayed and then cancelled. My wife had to make numerous phone calls to get it back on the delivery schedule. The delivery people were very rude and let us know they didn't want to be there. They mishandled the furniture and broke one of the dressers. One bedroom was delayed 2 mos. They took 10 days to ship parts for the broken dresser and said somebody would contact us to fix it. I cancelled the furniture that was delayed and over a month later our dresser still has not been fixed. I made my 1st payment and still have broken furniture on the floor of a new house. The sales person and store manager have no interest in helping resolve issues after the sale and would not return phone calls. Stay away from Ashley Furniture!!! Their customer service is horrible and you are NOTHING to them after the sale! We purchased our furniture in Mooresville, NC but I have since heard horror stories from many other customers.
Small selection. Higher prices than rooms to go.
Great experience with Ashely Furniture Mooresville! These folks were not pushy and they really knew their stuff. We purchased 2 couches and a love seat in the last 2 months and both times were a great experience. The delivery crew came to our home yesterday 15 min early, carried the couch to the 2nd floor, set it up, all in 10 min. We were very pleased with Ashley Furniture customer service and we will be searching for a sleeper in the next couple of months and we plan on checking out Ashley’s again.
My wife and I ordered a couch from Ashley&'s twice and yesterday we had the BEST experience ! The moving crew gave their time on when they were going to be here and they showed up 5 min early. The moving crew moved to couch the top floor and put it together all in 5 min. I was very happy with their professionalism and their speedy delivery time. We have ordered 2 couches, and one love seat from this store location in the past 2 months and we have had great experiences both times. The customer service was also amazing and I can&'t stress how important that is in today&'s times. We will be purchasing another couch in the next couple of months and we will be back to Ashley&'s to look for it. Remember folks we all want now and the self gratification of getting it ASAP. But, good things come to those who wait and who are patient.
5 stars. We are new to the area. We went to the store and Lisa greeted us when we walked in. We liked her right away. We were not ready to buy but we took her card. We went away visited a lot of other places but we went back to Lisa when it was time to buy. We had a fantastic experience. We would highly recommend Lisa Griffin and Ashley when you are looking for furniture.
The prices and the quality of everything was great. Sandy Ruhlin was great at helping find what I need.
Customer service is horrible. You never get your furniture on time. Call and call and still no service what so ever
Great experience A+
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
