Ashley Store Morehead City, NC

James was awesome, great to work with, very knowledgeable, made the process easy.

This store is the best! James was patient and awesome, and so were the people behind the desk getting everything in order for my sale! It was a great experience and I hope to be back soon!

Ted was outstanding! Patient, no pressure and very helpful. He even moved furniture around the store to help us visualize colors/furniture. Highly recommend Ted. Thank you Ted!

It was great Bobbi was very knowledgeable with furniture and was able to help make the correct choice in what we picked and plan on going back and purchasing some more furniture under her.

James was excellent to work with. We found what we wanted and were out of the store in 20 minutes! Thanks you James for the wonderful customer service each time we return for something new.

This was our second time working with James. Very pleasant and knowledgeable

Went to buy a mattress from Ashley, not knowing much about them, I was asking a lot of questions I guess. Salesman walked off and left me. I looked for about 1/2 hour, but he never came back. So I went and bought one somewhere else.

James was awesome and he helped us out with finding our new couch! Thank you so much and we highly recommend this store!!!

I had a great experience purchasing my sectional but I will never purchase the furniture protection again. It is not worth the money. I had my sectional almost 2 yrs and I tried to put a claim in and they said due to it being a seam separation it was not covered under my plan. I was told at time of purchase this plan would cover any damages to my sectional for 4 yrs. So, if you looking to buy furniture from Ashley don't waste your money on the protection plan it is not worth it.

Best sales person ever! Every part of this purchase was fast. My salesperson, Bobbi was a pleasure to deal with!

My wife and I were shopping for new sofas for our living room. we had looked at furniture at other furniture stores in and around New Bern but were not impressed with their merchandise nor the service they offered. One day we happened to be in Morehead City and decided to look at what the Ashley Furniture Center had to offer. The store layout was impressive upon entering. We were greeted by a sales person named Mary Margaret. Most sales people seem friendly at first but you soon realize it's part of their "act". Not so in this case...we soon felt Mary Margaret was definitely sincere about helping us find exactly what we were looking for. She asked all the right questions in a very thoughtful and non-pushy way. Once she felt she had a good understanding of our needs, she took us back to exactly the type of sofas were were interested in and presented a complete selection for us to consider. She listened to what we considered pro's and con's and help us to narrow down our choices, carefully explaining the Features and Benefits of each model...and there were many to consider! We learned a lot from her presentation. Mary Margaret definitely knew her products! We never felt rushed, and she presented various options for purchasing our choices. We definitely felt we had found a "fiend' in the Furniture business. After we made our choice, Mary Margaret kept us informed of the anticipated delivery date and other important considerations. She even gave us her Cell Phone number in case we had any questions or concerns after the Sale. We definitely consider Mary Margaret and Ashley Furniture in Morehead City our 1st Choice for any home furnishing needs in the future! Jim and Carol Hampson

We visited Ashley furniture yesterday and they had a great sale. We had the greatest salesman, James that helped us so much. Thank you again James. We are so excited about our new furniture.

I enjoyed my experience at Ashley furniture. James helped me figure out how to furnish my new home. James was extremely helpful and made the entire process fun and exciting. I can’t thank James enough for taking all the stress out of furniture shopping.

My wife and I worked with James on a new sofa purchase. He was knowledgeable and very pleasant to work with. If you have a furniture need we would highly recommend working with him. We will again for sure

I recently visited Ashley Furniture store to purchase a new mattress and I was thoroughly impressed with the exceptional service provided by Mr James. He was extremely knowledgeable, professional and took the time to listen to our needs and preferences, providing us with personalized options that fit our requirements. His expertise and guidance helped us make an informed decision, and we left the store feeling confident in our purchase. Overall, I highly recommend Ashley Furniture and Mr James for any future mattress shopping needs.

Bobbi was very friendly and approachable! I didn't feel pressured at all and they worked with my wife and me to get what we wanted. Delivery was easy as they gave us multiple updates and times that worked with our schedule. The furniture just showed up today after ordering it last week and is very nice! Great experience from start to finish.

Great experience. We were guided well but not "pushed" into anything. James did a great job letting us talk over different ideas with him and he left us alone to talk without him when needed. (Without being asked) Great guy and again, a great experience.

James is professional, personable, and helpful! He made shopping fun for my son and I.

James from the Morehead City location was amazing! He was extremely helpful, listened to what we needed and had the perfect recommendations, helped us to find the most economical options, and followed our order through to ensure a great delivery experience. I will buy from him whenever we have more furniture needs!

Bobbi was helpful and we purchased a great recliner!

James took awesome care of us and helped us find the furniture we wanted! He was very knowledgeable and if he didn't know the answer he got it for us! I would recommend him time and time again!!

Upon arrival we met James who kindly introduced himself and was very pleasant, he asked if there was anything in particular we were looking for, we told him we were looking for a sectional, he told us the sectionals were at different places in the store and we could browse around, and if we had any questions to please ask him. My wife and I walked around for a while looking, we were not bothered by any store employees which was great, no staff member was hovering over our shoulder the entire time. James kindly made his way to us as we were looking at a particular piece of furniture, he kindly asked if we had any questions, and if course the wife and I started asking our questions. James was very thorough with his answers to our questions. We ended up purchasing a couch and loveseat, during the paperwork process James explained everything in great detail. Not if but when we're looking to buy furniture again, James at Ashley furniture will definitely be our go to salesman!!

James Anderson makes it simple and easy to buy furniture at Ashley furniture in morehead city great guy if you need anything go see him

I love Ashley Furniture. Not all the stores and employees are pleasant, and I enjoy coming here regardless of purchase. I worked with James to buy a living room set. He’s great at simultaneously being close and out of sight. I would go out of my way to work with him again. I still can’t believe the deals I got between a holiday sale and floor models. The furniture looks even better in my home than I thought it did in the showroom. My ONLY issue is with the third party calling service or whatever it is to schedule the delivery. OMG it’s terrible! The delivery itself was quite lovely. Sooo much better than my hometown halfway across the country. Expect a week or two longer delivery time and you should be set for a good experience all around.

Absolutely perfect experience. Found almost everything I needed. The prices are excellent. James was awesome!!! Highly recommend!

It was a pleasant experience. Great customer service from the sales person and then quick delivery.

The person who helped us at Ashley was great, but beware of the “0% interest for 12 months” claims. Our account was sold to a different creditor at 4 months and now we are paying interest with a verbal promise (nothing they can show us in writing) of being reimbursed for interest we are paying once the balance is paid off. A bit shady in my opinion.

Bobbi was absolutely amazing!!

James Anderson was wonderful to work with and was well informed and was able to answer any of our questions. Would definitely continue to shop with Ashley furniture and James.

James was extremely helpful and we ended up with exactly what worked for us. He was great to work with…ask for James when you go!!

Worked with store mgr James in MHC looking for a sectional sofa. No pressure, worked with me on getting best price and coverage. Very delightful experience. I would highly recommend James and his store. Steve H.

James was fantastic and helped us get furniture for our new house. He listened to what we needed and made sure we got the best prices. We went back to this location specifically to work with James. I’d recommend him to anyone shopping at Ashley!

I had the pleasure of working with James (Morehead City store) in the selection of my Mirimyn 4 door Accent Cabinet. I had several questions that James quickly answered, along with decorating suggestions which I greatly appreciated. He was extremely helpful and personable, and will be my “go-to” salesperson for all future Ashley Furniture purchases!

Mary Margaret was very helpful and knowledgeable. We purchased mattresses and bedroom furniture for a new addition to our home. We've been very pleased with our shopping experience and our new furniture!

James was awesome! He sold my husband and I our house full of furniture and we wanted our daughter to go to him when choosing her furniture. He had such a great way of relating to her and let her take her time in her decisions. He knows everything about the lines of furniture and answered all her questions. It's obvious he enjoys his job there! A true upstanding man!

James and the team were great!

My husband and I buy a lot of furniture from Ashley. When we go in, we make sure we find James! As a very indecisive couple, we ran into people not being so patient and seem to be annoyed, but that’s not James! James shows us things that we were looking for and then gives us time to run back-and-forth around the store like the crazy people are. He checks on us periodically, but he never hovers.

I had a wonderful experience when shopping for end tables for my daughter, Mary Margaret was very helpful, knowledgeable, and patient while I looked at every table in the store. I highly recommend asking for Mary Margaret to assist you with any home furnishing needs!

Mary Margaret was amazing to work with! We are so happy with the service we received! Thank you!

James Anderson is the person to see at Ashley Furniture, Morehead City, NC. Extremely helpful, well versed with the products and not a pushy salesman. He is eo easy to work with. I will plan to ask for him in the future. I was able to buy a sectional and a dining room set very quickly because of his expertise.

James at the Ashley store in Morehead city was great! He was knowledgeable and friendly without being pushy. Gave us time to think about what we wanted to do. I highly recommend seeing him

Awesome service! Will be back! James Anderson is so helpful. Will be back to see him

James A helped us out so much! We went in knowing we needed a couch, but we were unsure exactly the style we needed due to having a toddler and dogs. James was kind, informative, and had the patience of a saint with all of our questions. He even helped us out with a new dresser for our sons room! We will definitely be back to visit James for our future furniture needs!

Experience with James at Ashley home furniture was great. He was very professional very friendly very knowledgeable and very patient. He did his best to give us a great price on everything. Our delivery is scheduled for tomorrow the 13th, which was right in line with when he said it was going to be. We are in the process of building a new home, and we will certainly be back to help furnish it. Thank you again James!

I have been to the store and your sales associate Ted was very helpful and helped me find what I needed for my house . Great Quality on their furniture.

We had a great experience at Ashley! Mary Margaret helped us find the perfect mattress! She was very knowledgeable and knew just what we needed. We will return!

We bought a Tempurpedic mattress with adjustable base, and James Anderson did a fantastic job helping us and really cared about getting us a great deal! He also helped us pick out some extremely comfortable Bedgear sheets. We are repeat customers at this store and will certainly continue to make it our first stop for any future purchases. We can’t wait to get the new bed delivered next week!!

Bobbi helped us out so much when we decided to upgrade our couch at Ashley. She was very patient with us and even worked directly with us while we were away on vacation so we could get our order in for the Black Friday sale! Her being so readily available was a huge help and we love our new living room furniture, I would definitely recommend this store and their furniture!

We have had the pleasure of shopping with Bobbi as our sales person twice. She made both times so enjoyable. We had purchased 2 power recliners and both had issues. The company offered us a full credit. When we returned to the store in Morehead City NC we were able to find 2 replacement chairs with Bobbi’s guidance. She is very knowledgeable, takes the time to discuss pros and cons when we are trying to decide between multiple items and offers the best prices she can.

Would definitely recommend Ashley furniture. Mary Margaret is outstanding and knows more about furniture than anyone I have ever met. You will not be disappointed

Let me just say that James at the Ashley store in Morehead City is such a pleasure to work with. His no pressure sales approach is just what I need. Because he is so helpful, personable and friendly I always make sure that he is available when I am shopping at Ashley Home Store.

Sales people ARE NOT pushy. Very personable and helped me find exactly what I was looking for, not what they wanted me to buy.

Bobbi was so helpful and great at finding exactly what we needed. She is awesome!!!

Ms. Piner is fantastic! She is engaging and a plethora of information which really helps us settle on the very best purchase for our needs- She goes above and beyond even recalling what we redesigned in the past! We just can't thank her enough for making it an enjoyable experience, everytime!

Great customer service skills and honestly great sales personality. Would def recommend Bobbi as she treated us perfectly. Thank you.

Bobbi was very helpful and friendly!

Bobbi was excellent. She made the shopping experience an adventure. She eas very knowledgeable and thorough.

James was great to work with. I was incredibly indecisive about the furniture I was ordering. He always seemed happy to greet me and my family as we continued to re-visit the store again and again to make sure we were making the right choice. He even allowed me to borrow a pillow off the couch of the the floor model to make sure the color worked in our living room. The furniture arrived earlier than expected, looks beautiful and is extremely comfortable. We are all very happy! Thank you, James!

James was a pleasure to work with. We really appreciated the time he took with us to ensure we found the perfect furniture. Thanks, James!

Bobbi was the best she helped us get the things we wanted at an affordable cost

When we first went in we were in preliminary stages of buying a rental property. Mary worked with us on that first visit knowing we were weeks away from buying anything. Each time we went in she had everything saved and was so patient with us. She made countless changes for us and would check to make sure we were getting the best price possible. Everything was perfect. Then a few months later we went back to pick out some things for our new house. Again Mary, made numerous suggestions and was so helpful and knowledgeable. We were so lucky to have her as our sales person and would absolutely recommend her!!!

We shopped at the Morehead City NC store and James (didn’t get his last name) was an awesome sales person to shop with. He really goes out of his way to make sure the customer happy.

Bobbi Piner was a fabulous lasy! She was very knowledgeable and has great integrity. I bought over $12k in furniture and she did an amazing job helping me pick out the items that were the most comfortable.

Bobbie was very helpful we will for sure use her again in the future 😊

Excellent service by Bobbie. Order should be here in two weeks. Thank you Ashley Furniture!

Such a great experience working with James! He gave me the time I needed to get all my thoughts together to ensure I was getting just what I wanted. He assisted me in price matching my items so I got the best possible price! Now I have a beautiful bedroom suit ! I can't say enough about this person! I will always go to James for all my furniture needs at Ashley furniture in morehead city!thank you again for all your help and support James! See you next time!

Bobby was great to work with!

Bobbi is an excellent addition to your sales staff. Always take care of her customers Going above and beyond.

Bobbi was so easy to work with. Very knowledgeable and knew where everything was in the store.

Visited the Morehead City store in search of a mattress. The store was clean, bright. and well laid out. The selection was outstanding. I was assisted by Bobbi Piner. Bobbi was very knowledgeable and really helped me through the decision-making process. She provided valuable information to aid in my decision and was so patient throughout the process. There was no high-pressure from Bobbi, which I really appreciated. When I need home furnishings again, I will return to this store and ask for Bobbi.

They were very professional helpful and guided me exactly to what I wanted

Expert. Professional. Attentive. Friendly. Great experience. Accommodated my indecisiveness and my need to get in and out.

Great experience recently purchasing furniture from James at the Ashley MHC store. I needed quite a bit and was a bit anxious about $'s/sales approach. James' sales approach was empathetic, patient, and ethical helping me stay within budget. Expectations exceeded and highly recommended!

Very personable, knowledgeable and professional. Bobbi was great.

Beware of delivery.... Completely unprofessional and unreliable. I scheduled an 8-11 am drop off, I called them at 10:43 am and was told they just started delivering, they are behind, and then I was told my scheduled time was now 12:20-3:20 pm. It is 3:42 now and still no delivery and no one called me. I called Ashley's and I was told they are running behind. They had truck issues. Then I was told they called me at 1:40... and that was a lie. I wasted my entire day just playing the waiting game. This is completely unprofessional.

We have used James a number of times. He is very informative and a pleasure to work with!

Bobbi was very helpful, kind, and flexible with me. I had a good experience at the store.

I had the best experience at the Ashley Furniture in Morehead City NC store. Our salesperson was Bobbi Piner and she is outstanding. Good customer service is hard to find most of the time these days. Bobbi definitely has her customer’s best interest as her top priority. She is very knowledgeable about the furniture, knows where everything is in the store and offered suggestions but did not push anything on us. I recommend anyone in the area looking for furniture to please contact her. You won’t be sorry!

James was an absolute professional while helping my wife and i pick the perfect bed. He was very knowledgeable about the products and helped is through every aspect of our buying process..Thank you James for the friendly and professional manner in which you bestow to your coustomers!

10/10! Bobbi is the best!!

Ask for James! We bought furniture for a living room space and James was very knowledgeable wonderfully helpful!!! He moved lamps near the couch we were thinking of getting to see if they went together, he helped us verify the measurements of the furniture to make sure it would fit in the space. He was not pushy at all, like other furniture stores I’ve been to, you could just tell he wanted us to be happy with our purchase. I am really happy with the quality of the furniture that has been delivered so far. The Ashely Team service dept was great, too. Upon delivery there was one door to the tv stand that the magnetic closure wasn’t working as well on, the delivery team took a picture and had me call the service department, there was no hesitation they ordered a new door and a tech will stop by and install it. I was really impressed with their great customer service. James and his Ashley family were great. Highly recommend!!!

I'm writing this review because I have surpassed my frustration with this company. MY wife and I have purchased many pieces of furniture through the Morehead store. A year ago we bought a mattress for over $1,100 and within that time it has sunken in on both sides over an inch and a half. We contacted them and they sent somebody out to measure the mattress and he said yes the mattresses was in bad shape for sure. They called us and said it didn't meet their requirements for replacement and for us to call them back in a month? This bed is actually painful to sleep on. At the same time we needed to replace our couch so we went to ashley, trust me not my first choice we went Many other places first. Picked out a couch got it delivered it was broken, uneven,staples ripped the fabric and the two guys who delivered it couldn't leave fast enough. So here we go again with the awful customer service that is Ashley. Got the same run around said they would replace the whole couch only sent the middle sleeper part. This piece came with the same issue's. Called the lady back she said she did not say they would replace whole couch by now beyond angry amd told them to just come getting the couch we no longer want it anymore. We called back about the mattress and they sent the same guy to measure and he was floored they haven't replaced it yet. He measured it again and it was worse. He sent in his report and they called me the next day and said they would credit us $926 to the store but we only have 2 weeks to.use it. If I could give you no star's I would. Completely dissatisfied with your company and the way you handle customers.

The absolute best! James was such a blast to work with, he was very knowledgeable and was very patient with me as I chose the perfect furniture. I will be back to see James!

This is by far the worst company I have ever dealt with. I ordered my daughters furniture from this location in November of 2022. Went well past my date for when I was supposed to get in so we didn’t get it until January of 23. Since I’ve had the furniture in my home, the long dresser with the mirror has had a crack in it and the bed has yet to be installed correctly within the three visits I’ve had from this company. On my fourth visit on 3/11/23 for it to all be done correctly, there was a no call no show. I emailed and called to have someone reach back out to my husband or myself, was told a manager would reach out to me by Monday 3/20/23 because we just want a refund and no longer want the furniture and still have YET to have ANYONE contact us regarding our issues and it is now 3/21/23. I WILL NOT recommend Ashley to anyone with the horrible experience I have had.

Literally standing in the store now waiting on a price match from a table purchased yesterday. The male sales associate told me it's not up to them and they "can't look at what their prices are on Ashley.com. We leave it up to the customer." How do they not know their own prices? If you shop here check while in the store because they don't know what the cost of their own items are.

I was very happy with my experience at Ashley Home Store. Bobbi helped me with my purchase and she was wonderful. She let me look around and helped me with decisions. I'm happy with my choices and Ashley furniture. Thank you Bobbi for your assistance you were outstanding . Will definitely go back to Ashley Furniture in the future ask for Bobbi.

Bobby found what we were looking for and treated us very good. THANKS LYNN AND JANET

Usually a 5 star review as we have used Ashley many times. This time, though James and Bobbi did a fantastic job as always, we had a slight issue. The furniture data card had the wrong sizes listed. Had I purchased the three pieces based on the listed widths it would not have fit in my space provided. Errors on each piece totalled 11 inches wider than listed. I had a 99 inch space, listed widths totaled 95. When I went back to the store to purchase the items, I measured the display pieces to double check and discovered the error. Fortunately I avoided buying something (the bridge piece) I could not use. Lesson learned, measure if in the store. If not, double check any measurements with the actual manufacture's specs. A simple mistake that would have been a bit painful to digest and resulted in a return. That being said, very satisfied with Ashley and their entire staff. We shall see how the 2 remaining items are, that I bought, when delivered.

Our experience with Ashley furniture, Morehead City, NC was awesome! We were fortunate enough to find a sales associate they really cared about her customers. Her name is Vita Hester she spent her time making sure that we got exactly what we wanted. Her smile and her presentation as a sales professional was exceptional! Anyone looking to buy furniture be sure to go and see Vita and Ashley furniture, Morehead city! Thank You Vita!

My wife and I were looking for a dining table. It was one of those "we'd know it when we saw it" kind of situations. We went to more furniture stores than you can shake a stick at. Then we saw it in Ashley of Morehead City. James worked a great deal with us, and helped us negotiate through combinations of chairs and benches. He even offered to let us take a bench home to see it for ourselves. We're happy with the purchase. We're impressed with the customer service. James was patient, attentive, knowledgeable, and knew when to give us space. A great experience all around!

A bit pushy but still helpful. They worked with us to get the specifications that we wanted in our sectional.

Bobbi was great to work with. She anticipated all our needs and was creative in her approach to meeting those needs.

Bobbi was so knowledgeable and was great to work with.

Fantastic store. Bobbi, our sales associate, was top notch.

Bobbi was awesome. Highly recommend!

I was greeted at the door and also allowed to browse at my own leisure. The salesperson was extremely nice and so helpful as I made my selections. She knew all the products and made excellent recommendations after telling her what I was looking. I will definitely be returning for my future furniture needs!!

James Anderson was very helpful and took time to explain merchandise we were looking at.

James is always so friendly and knowledgeable about the merchandise at Ashley! He has been helping us for years. Started out with bedroom, then living room and now our long time mattress. Thank you James Anderson! Ashley is lucky to have you! Until next time…………..

Great and fast customer service from Bobbi! Thank you!

This is a great furniture store. I’ve bought furniture here twice. First order was a couch and some bar stools. Manager was very nice and helped me get what I needed. Didn’t try to upsell me either. Helped me get what I needed and left the choices up to me for options. Made good recommendations though. Got me a better choice that was a little more than what I wanted to pay but what I needed. Delivery was quick and only waited about a week. Delivery guys were really nice. Had to walk it in the back door and were very careful. The only complaint was one of the bar stools had misthreaded screw holes. I need a tap and die set to fix those. Not a big deal just annoying when you pay good money for something. Second order was a dresser, night stand, and more bar stools. Ordering was simple again since I was in the system already. The delivery took a little longer. It was two weeks. I wasn’t at the house when they called but lucky for me I have a lovely ring doorbell. They rang and I told them that I would be there in about 5 mins. They waited since they didn’t want to take it back to the ware house. They unloaded everything and brought it in. I tipped them extra to get it up my stairs since the dresser was extremely heavy and I never would have gotten it done by myself. Very friendly and professional. I will definitely buy more in the future. Also I didn’t know this…Ashley doesn’t do gift cards/certificates. Was going to get my brother one to help him with a purchase but they don’t do them anymore. Anyways….great experience.

James was the best to deal with! He was not pushy and was very interested in making sure we purchased exactly what what we wanted. Outstanding experience.

I have loved all my purchases!!! James Anderson in the Morehead store is the best. He is always very helpful making sure that I find exactly the style I am looking for. It hard to find great customer service like this in these times.

Couldn't have been more pleased with the service and knowledge James showed. Great job!

Bobbi was fantastic. I would work with her any day. She was helpful and informative but was not overbearing or pushy. She encouraged us to take our time and think over our purchase decisions. And ultimately came back to make the purchase with her. She’s also been very responsive to questions even after the sale.

James was fantastic to work with! We never once felt pressured to purchase and he made sure to get us the best bang for our buck! I highly recommend going to see him if you are in the market for new furniture!

Mary Margaret in the Morehead City store was wonderful to work with. She went above and beyond to make sure we were getting the best price on our purchase. She was very friendly and professional. She made our experience enjoyable. We are very pleased with our purchase from Ashley!

This was our first experience with Ashley Furniture and it was a good one. We were greeted by sales associate Gary. He directed us towards the furniture we were interested in and left us alone to look. No pressure, it was so refreshing. When we were ready Gary took excellent care of us. We are very with our new furniture. We truly recommend shopping at Ashley Furniture in Morehead City and ask for Gary.

Mary Margaret was very professional and knew her product! i highly recommend her.

Gary is the guy to go to. No pressure. Super easy.

Ashley Furniture in Morehead City, NC has some beautiful pieces! The prices are very reasonable and the service there is extremely friendly. We just purchased 2 sofas, and a mattress from Gary at that store. He was great! He is super customer oriented, and he made us feel so comfortable! You can tell by his interactions that he really enjoys his work. We will need some more things in the future and we will be asking for Gary. We suggest you do the same when you go.

James was great to work with. He was able to help me get the entertainment center I found online and was able to price match.

James our salesperson was very informative and allowed us to browse the store and was available when we had a question.

We were very happy working with Mary Margaret. She was thorough and made sure to show us all levels.

Bobbi was very knowledgeable and customer focused. She took her time, and explained all aspects of our furniture choices-the pros and the cons. Thank you.

Mary Margaret was fantastic to work with and very professional. Good selection, fair prices and most importantly she really went the extra mile working with us.

Bobbi was amazing to work with. It took me weeks to decide what I wanted, she took the time to make sure that I got exactly what I wanted.

Bobbie was very helpful and very knowledgeable! She took time to answer all of our questions and wasn't pushy.

Ms Bobbie is one of the BEST Furniture Sales Reps I had the pleasure of meeting!! Her knowledge of the many pieces of furniture that we had looked at made our selections a lot easier. THERE WAS ABSOLUTELY NO PRESSURE TO PURCHASE ANY FURNITURE. Definitely an ASSET to the Ashley team!!!

Amazing experience working with Mary! She processed a large order for us very efficiently and was able to get us a great price! She followed up promptly about delivery and took care of the entire transaction very well! Highly recommended!

I had the best experience working with Mary Margaret Radford in the MHC location. She helped provide time and advised my wife and I on home furnishings for our new home. If you're looking for guidance...please see Mary Margaret today!!!

James got us a great deal and was very helpful during the entire process of getting our table.

I saw a couch in GA, called James in Morehead City NC, to see if he had it and yes, he made it happen! Ask for James-he is the best!

James is joy , very helpful and never felt pressured

Mary Margaret was so very knowledgeable and helpful. I would never have been able to purchase all that I did without her input and assistance. She really knows her furniture!! I will shop here again and again!!!

James Anderson is a Great salesman for Ashley Furniture. Over the years we have bought furniture and a new bedroom set. He helped us every step of the way. Great guy, excited to help and asist in every way!!! Would do business with him again at Ashley Furniture!!!!!

Recently purchased some items from Ashley in Morehead City. Items were in stock and available to take home same day. The sales associate, Mary Margaret Radford, that assisted me was professional and has exceptional taste and talent for home furnishings and decor! This will be my first stop for all future needs!

Our salesperson Bobbie is amazing… She’s always available for questions and helps us along the way with each purchase. She makes a hard process so simple.

Great experience...

Ashley Furniture of MHC is exceptional. We have had the opportunity to work with them many times. Bobbi is always so helpful and willing to assist in any capacity. ⭐️⭐️⭐️⭐️⭐️

Bobbi is awesome! We are extremely happy with our purchases.

James was great to work with, I would recommend Ashley furniture and more importantly James!!

We bought a recliner chair lift for my husband from James Anderson. He was knowledgeable about the chair and helped us to find the right one for our needs.

James Anderson knew everything and availability and sold me when I wasn’t ready to buy.

James Anderson made hour buying experience phenomenal. We Will absolutely do business with again.

If I could give this company, over all, negative stars I would. I purchased a couch from their store front in Morehead City, NC on July 25 and scheduled for the delivery Aug 6. When I received the couch the legs came separate and needed to be attached, screwed in to be exact, no big deal. I could not screw them in because there are no threads for the legs to attach to. This is a brand new, from the manufacturer couch. Ridiculous. I contacted their customer service and I expressed my disappointment and distress, when she told me that it would take 7-10 business days to receive the parts that I would either put on myself, or wait and schedule with someone to have the couch fixed by a professional. Why? Why would it take that long, when I paid a lot of money for this couch, that my husband and I can't even enjoy in our very first apartment together. I am not able to even sit on it because it will twist when weight is on it. It has a pull out bed and I am unable to extend it because it will hit the floor. I was willing to wait because I figured they would put their customers first. And having a brand new off the line couch not up to "company standards", and an upset customer, you would think they would make that priority number one. Wrong. I waited a week with no follow up calls and no parts showing up, so I called them. When I was able to speak to someone, they said the person who helped me originally was on another call and they would be contacting me after they were done with the other person. 2+ hrs later I received a phone call from the person who said they put the parts order in, the first time, and after I told her I wanted to cancel my account with Ashley Furniture, I do not want this couch in my apartment. she said that she would try to talk to her supervisor and call me back in the morning. She offered me $100 Ashley Furniture gift card, but I genuinely never want to do business with this company ever again. I received a phone call from her this morning and she told me that she was referring to a delivery done on the 11th of August, this couch was delivered the 6th of August AND referred to it as a headboard! I have spoke with her so many times and not once did I mention a headboard. She continued to say that the picture was blurry and she could only see a scratch, my couch is not scratched there are no threads to attach the legs. She even said that it would take until the end of the month for me to receive the parts, which I received no updated call in the time frame that I called to report this issue until I called back to check the status. Mind you that I would have to start payments the following month on a couch I have yet to sit in due to this issue. The delivery men have to take a photo for proof of delivery and that's it. At the time of that photo we didn't start putting the legs in. It was a drop and go delivery because it was free and I already spent a good bit of money on this couch. In conclusion, save yourself the hassle and shop somewhere else for a couch, I would not give business to this company in any area.

The sore itself I've always had a good experience but my situation happened when they delivered the wrong bed left me with a mattress for over a month my wife and I couldn't sleep on was stuck with either sleeping on the floor or the couch to not end up with a sleepless night and a painful morning. The corporate office said they was giving me a 50 dollar gift card. (Oh and everyone at corporate is a labeled as supervisor so dont bother asking for one they all are ive learned) figured I could use that atleast for the gas to our chiropractor visits we needed while sleeping on the bed turns out it was just a gift card to the store to try get me to make another purchase. After spending about 10k in this store in the last 2 years wish I could return it all..... thank you for your reply I did call the number you provided and even the customer service knew nothing of an "option 2" as they research what this means and promise me a call back. You are more than welcome to call the morehead city store they maybe able to connect you to me easier than me calling the corporate office. I am more than happy to give you feedback that could possibly give your costumers a better experience

Friendly and helpful staff. Lots of choices available.

BEWARE! We ordered two loveseats and a matching sofa online. The order was fulfilled thru the MOREHEAD CITY PERFORMANCE GROUP LLC ( Morehead Ashley Home Goods Store / The Parrott Group, Inc) The modules were delivered to and assembled in our home. We were told by one of the delivery personnel that everything was good, took photos and left. After sitting on the loveseats only a very short time our backs began to hurt and realized none of the bottom cushions were level which was causing the pain in our lower backs. After MANY repeated calls and waisted hours on the customer service number provided a very nice technician was sent to our home to inspect furniture. It only took him a few minutes to confirm that the modules were defective and he was recommending they be replaced. Since we are paying almost $10K we did not want to own DEFECTIVE or REPAIRED furniture ( this is what outlets are for ) so we requested a refund or exchange be done. We we then informed that NO REFUNDS or EXCHANGES is the policy when ordered online and home delivered. So far no repair or replacement of defective modules has be forthcoming. I guess we will have to ask friends and family to stand when they come to visit us in our new home. So here we sit (but not on our furniture) waiting.....BEWARE!

I am so unhappy with my purchase. I ordered furniture for my new house. Delivery day came and they had actually forgotten one of the bed frames. They also forgot the hardware for my bed to put it together when I paid for delivery and for the furniture to be put together. They said that I would have to call customer service to get it. I call customer service and they say that they will send out the hardware pack and have someone put my bed together as well as deliver the bed frame they forgot. It took over a month to get the bed frame they forgot and when they sent out the hardware pack for my bed they only sent out 2 screw caps and not the actual hardware pack. I call customer service again and tell them what came in the pack and they start to argue with me that they sent out the pack. This is ridiculous. I spent $8,000 at their store and they are arguing with me over screws! I am so unhappy with my purchase and the customer service, I would never recommend anyone to go here. I was left waiting over a month for a frame they forgot and am still left with an unfinished bed thanks to them.

It took a while to get my furniture and that's understandable. But I paid extra to get it delivered upstairs. And when the guys got here they couldn't take the dresser upstairs. I get off work and me and my wife had it upstairs in 15 minutes. Called about some type of refund and no response yet. It's been about 3 weeks now. I'll WAIT 🤦

Low key shopping experience, not pushy but we were greeted right away and checked on while browsing. I had been shopping for a loveseat for some months and found exactly what I wanted in the store. The only problem was that I ordered it in November 2021, was told it would be "2-4 months, but likely about 8 weeks", and didn't arrive until mid-April 2022. Five months waiting. The delivery was easy and quick; the assemblers were polite and worked fast. (in and out within 15 minutes). So far I'm pleased with the Beaconfield dual power reclining loveseat purchased.

Mary Margaret is our go to sales person and she goes out of her way to help when buying new furniture. We bought a new leather sectional and with all the shipping and manufacturing issues it was supposed to take between 2-3 mos. Mary Margaret staying in touch with us to let us know updates and when the delivery date got slid back again she arranged with the manager for us to buy the floor model sectional even though they usually don’t sell floor models. She was so helpful with all our needs and will be the person we go to when we buy again.

Ordered a couch and bed frame in December 2021 for delivery in mid March 2022. Couch arrived broken, see pictures. Not from their delivery team, I’m not sure who’s in charge of QC but they should get someone else. And no bed frame or update on when that would be delivered. I called, they said they would send us the replacement part in 7-10 days and have a tech come out within 72 hours…. Part arrived, I called on 29th, they said they would contact me within 72 hours.. they did not… so I called April 2nd today to schedule it. The customer service rep Chandler was very helpful, unfortunately she couldn’t contact the store so I was left with an email sent and still waiting on a tech to even be scheduled. Also asked about the bed frame, chandler informed me it is now expected to be delivered by end of April… wish someone would’ve told us that…poor communication all around.

Waited almost a year to get all our stuff finally just got our last piece for our bedroom customer service lacks a lot of things no one could seem to help me when I called but when my husband called things sort of got done but not really we’ve had a broken nightstand drawer since October no one seems to be able to help and keep saying they’ll send someone out they said in October a tech person would be out then in November and now still waiting for someone to come out to help I’m never shopping at Ashley’s again absolutely the worst experience me and my husband have had.

Mary and her manager were very kind to sell me a lift chair off the floor which is not their policy. I explained I was terminally ill and couldn’t come to the store. Mary forwarded photos and prices and explained what I needed to know. When I said I couldn’t wait for one to be ordered, she spoke to the manager who agreed to sell the floor model. The delivery was prompt and efficient. Nancy Boyle

The man greeting us wasn't very helpful or accommodating.

I don't normally write reviews, especially a negative one. But I'm sure I'm not the only one that this has happened to. I ordered a couch and bed frame 4/9/2021. I was told 6-12 weeks. I received the bed frame 6/29/2021, broken. I requested replacement parts 6/29/2021 and was told 7-14 days. I have not received them yet as of 8/21. I was told by customer service that replacement parts were expected mid-November at the earliest. Still no estimate on the couch. They will not give any kind of refund or help at all even though all we have received from the order of over $1000 is a broken bed.

I don't normally write reviews, especially a negative one. But I'm sure I'm not the only one that this has happened to. I ordered a couch and bed frame 4/9/2021. I was told 6-12 weeks. I received the bed frame 6/29/2021, broken. I requested replacement parts 6/29/2021 and was told 7-14 days. I have not received them yet as of 8/21. I was told by customer service that replacement parts were expected mid-November at the earliest. Still no estimate on the couch. They will not give any kind of refund or help at all even though all we have received from the order of over $1000 is a broken bed.

Terrible. Ordered dresser and bed in January. Did not receive but dresser in April and Bed in May. Dresser was messed up. Bed bows out on left side. Repair folks could not fix dresser. Ended up getting halfof my money back versus waiting another 12 weeks for them to send me another defective product. They sent out a new dresser worse than the one I have. Did not let them take it off the truck.

I will never purchase from Ashley furniture again. The sales people are kind. Of course they would but the quality of service is terrible. They took 4 months to deliver the furniture understand that with the back M orders etc...but then when I got it the delivered the wrong piece. I'm like wow. Ask for assistance they are taking forever to pick the wrong piece up and refund my money. So if your looking for good quality service and good communication this would not be a place I would recommend. I purchased alot of furniture from them in bulk previously and the service still was terrible trying to get them to come out and fix furniture that I purchased in my furniture protection plan. Yea right. This company is a joke and doesn't care about the customers.

Do not order from here. I had to wait over 3 months for my furniture and it was finally delivered..BROKEN. Spent hundreds of dollars on this order and this is what I receive.

Horrible staff. *(SHORT HAIR BLONDE LADY)* I’ve been waiting fir a table for 2 months when it was about to get in my hour I receive a text that I’d have yo wait 3 more months. (They had my table in the store). Then I went there to talk to them and a short hair blonde lady was super rude. Saying i was not the only one that was waiting for a table and I haven’t waited for a long time. After that I requested for my money back and I got a table at furniture distributors that have a very humble and helpful staff.

James (sales manager) was awesome! He was not pushy or "salesmanish". James was very personable and made you feel like family. I now have a friend for life in James. Also the lady's at the front desk was very nice and very friendly as well! (However guys I still have not received my bed and can't get ahold of anyone at the store now). ITS BEEN almost a full month and not heard from anyone!

My furniture is great once I finally got it. My only complaint is no one has ever called me about delivery set up I have had to call each time to set it up myself. Still waiting on a piece now hopefully will be delivered soon. So to me customer service not so great.😠😠😠😠😠😠😠

I went to the Ashley Home Store in Morehead City to look and purchase a recliner. I looked through the selection and found one I liked. I asked about the recliner and the sales lady said that she would have to order it. To order it would take 8-12 weeks. She informed me that they had to order everything that they don't keep it in stock which disappointed me and definitely killed any sale now or in the future.

I wish that I could give an overall good rating but I can't. Bobbi, the sales person at the store, was great. I don't feel lied to or that she exaggerated the truth or anything like that. My issue is with the way they handle problems that arise. I spent nearly $5,000 on a new couch and coffee table. The sofa's arrived after 8 weeks of waiting. Expected that. It arrived, setup and was working when they left. 2 hours later, one of the sofa's, IN THE RECLINED POSITION, no longer works. Ok, things happen. I called Customer Care and was told the part most likely needed to fix the problem would take 7 to 14 days to arrive, frustrating but ok. 14 days later - I am told it hasn't shipped. Should ship in a few days. A week later I am told it will be at least another 3 weeks. In the meantime, I have an open reclined couch that I can't use. They won't send out a technician to even trouble shoot the problem. It could be something completely different, but we won't know until the other part arrives and then I have to schedule a technician to come out. I DON"T GET IT!!!!!

Update on the 2 yr warranty I purchased with my furniture. The first time i called the warranty department was a week from picking up my furniture, because the cushion on the ottoman kept falling off. They never helped. I called 2 weeks ago to make another report before I get rid of them and absolutely Nothing is covered. Apparently it only covers 10 days after delivery. Worse 1500 I spent on crap made furniture. Do not buy from here. Customer service is rude and not helpful. Only had them a year.

Update on the 2 yr warranty I purchased with my furniture. The first time i called the warranty department was a week from picking up my furniture, because the cushion on the ottoman kept falling off. They never helped. I called 2 weeks ago to make another report before I get rid of them and absolutely Nothing is covered. Apparently it only covers 10 days after delivery. Worse 1500 I spent on crap made furniture. Do not buy from here. Customer service is rude and not helpful. Only had them a year.

I was very disappointed in the service, or lack thereof, at the Ashley HomeStore in Morehead City. I am moving into a new home in a couple of months and thought it would be a good idea to start looking at the various furnishings I would need for it. I like to plan ahead and take my time on large purchases, so I thought I would go into Ashley's to see what they had to offer and figure out where I would land in my budget. Not a single associate acknowledged my presence. I wandered around the store, making several passes, sitting on sofas and chairs, opening cabinets, taking pictures of pieces I liked, as well as their price tags to keep track of what my options would cost, and at no point did anyone approach me to offer assistance. One associate was working with a couple in the store, while another duo of customers looked around on their own - although they were eventually checked on. The other customers were older, so I'm assuming that anyone who looks younger, such as myself, is simply ignored because it's assumed they aren't going to be buying. I was on the hunt for a nice sofa and armchair, a coffee table and a couple of end tables, nightstands, bookcases, lamps, and anything else that may have jumped out as useful or desirable. The store clearly missed a good opportunity to make some great sales. There were associates standing around talking to each other, others sitting behind desks, one even made eye contact with me at one point but gave no greeting and immediately looked away. Customers shouldn't have to hunt down an associate, especially when they've been made to feel uncomfortable to do so by the associates' cold demeanors. I work in retail management and if my entire team of associates and leads had ignored a customer in this manner you can be assured I'd be pulling all of them aside to coach them on better customer service behaviors. I'll be taking my money and patronage elsewhere from now on.

James is great!

DRIVE PASS ALL STORES!! After spending $2k on A DINING ROOM SET, waited over a month to get it, ALL PIECES WERE DEFECTIVE! My salesperson refused to speak to me but texted me “this was too bad and all sales are final” They weren’t looking for any solutions...just excuses! BUYER BEWARE! NOT trustworthy. NOT professional. NOT accountable! I want to share this experience so others don’t have to go through it! Now I have no dining room furniture for the holidays! I’M OUTRAGED to say the least! This is how you will be treated. I was and I’m a Disabled Military Widow! Disgusting!!!

Came here to buy a new couch set. James Anderson was our sales man. He was very professional and nice. We will be using him for future purchases.

Whenever we are in the need for furniture we seek out an Ashley Furniture store. Our go to is now Morehead City Ashley Furniture, thanks to James Anderson! He was so good to work with! He was knowledgeable, honest and extremely helpful! If you’re in the market for furniture go see James at Ashley Furniture in Morehead City, NC!! Thank you for everything!

Every time we need to purchase a new piece of furniture we go see James Anderson at Ashley Furniture first. He could not be more helpful and always seems to be in the know of with what is going on with the furniture. He never pushed on us things we didn’t need which is awesome and so refreshing. And if the item we bought was on back order he kept us updated every week! It was soo nice to not have to be the one constantly following up. It really made us feel cared about and valued as a costumer. If you need new furniture go see James Anderson- he’s the BEST!

Don has been absolutely amazing! His patience on the floor with a wife who kept changing her mind, to the point of moving furniture around so she xould match it, to keeping us updated on Covid delays and ensuring we had delivery scheduled! Go to Don if ypu need furniture! He is awesome!

I am almost 60 years old and have struggled with pain for the past few years. It eventually forced me to forsake my bed and sleep only in a recliner. Although the recliner was large and fluffy, I am as well and it became evident that I could rest better in an over sized recliner. We visited the Morehead City, NC Ashley store after I consulted on the phone with Don, who was extremely helpful in helping me find the right chair. And he went above and beyond when I asked if he could help it get here faster in spite of the virus delays and he somehow had it here a few days after my request! This young man deserves a raise and this store obviously hires GREAT PEOPLE!

Recently purchased a sofa and and chair from Ashley furniture. My salesman don was very helpful and kept me informed through out the whole process.

Terrible service. Do not go here. Item was damaged beyond repair and they wouldn’t refund my money

Wonderful furniture and great customer service!

I came on board with this company as a Lead Customer Service Representative. Every single day from the first day I started there was nothing but back biting between staff. Guests were not being treated as they should and they were not kept in the know about their items. Guests would place 3k or even 5k orders and the sales reps would just hand them off to use after the sale was complete and tell the guests an eta but after that very rarely kept in contact with them so numerous guests complained and even cancelled their whole order. We started a spreadsheet to show when guests would call for their reps and the date and what they needed so that we could have a paper trail. Needless to say that didn’t help. I did everything I knew of to keep their guests up to par and satisfied and accomplished that. I was constantly told everyday not to send an email to this person or that person and it was for the simple fact they didn’t want it to get into the wrong hands that guests weren’t being taken care of. I came from a background of restaurant management with both my parents and it’s been instilled in me that you always go above and beyond for your guests. I was there 3 weeks and decided to leave due to the simple fact that I was unable to fulfill my duties of taking care of guests and trying to change the perception that people were constantly calling in and speaking about. I am not sure where this post will go but I really hope it gets to someone that can take care of what needs to be addressed with that location. I am more than willing to speak with someone regarding this if need be. Thanks so much!

I recently relocated to Morehead City and definitely needed quality furniture. I entered Ashley Furniture and was greeted by a young man named Ted he was understanding and patient and met my every need. Thank you Ted for your wonderful personality and excellent customer service.

This place is awesome. Great quality of furniture and selection and their person that decorates the store helped me get my house looking like a home!

Mary was awesome to work with. She provided excellent customer service that felt sincere rather than a typical “go get em” sales approach. Note to future buyers - make sure to double check the Ashley Home Store app. They will price match in store.

Satisfied repeat customer! I love Ashely Furniture. The quality of their pieces is superb. BUT, most of all I love Ted. He's honest and helpful. I'm a bit particular and at times indecisive.Ted, who work in the Morehead City location, is the best that Morehead has to offer. I never felt rushed or obligated to make any purchases. He had so much patience with me. I totally trust him, thats mean a lot to me. There were times when I liked pieces that were more expensive but wasn't quite the quality I was looking for and Ted would encourage me to take a look at different sets, even if he'd lose a bit on the sell. That speaks volume to me. I've managed to complete a few rooms in my home with Ashley. AND, I'm not quite finish. I'm currently working on my entertainment room. Ted, is already on top of it. I could go on and on about my wonderful experience with Ashley and Ted! If you're looking to revamp your home, go see Ted. I promise you won't regret it. Make sure to tell him Kapresha Mitchell sent you :) Thank you Ted for taking care of us!

Very good customer service

I had trouble ordering online and I was able to talk to a representative in Morehead city who was able to take care of my order and have it sent to me. I feel very good that I am going to get it from a local distributor. I was looking at was from China. I have not yet gotten this item so I can come back and rate it later

Ted Gaskins was first class at the MHC Ashley Homestore! We purchased two sofas right before Covid, and Ted worked extra hard to ensure we got them when we needed them despite the challenges brought on by the pandemic. He was very knowledgeable and obviously had years of experience. We would use him exclusively in the future and suggest others do as well!

I have purchased furniture on two occasions at the Ashley Home Store. Mary Margaret in sales helped me each time. She is knowledgeable, and was able to answer all my questions as well as giving me helpful suggestions without me feeling pressured to purchase. Should I purchase in the future, I will always want the assistance of Mary Margaret.

When we looked for a new sofa recently, we looked at a few stores before going to Ashley Furniture but were disappointed with selection and especially the long wait for ordering - as much as 8 weeks We went to Ashley and were fortunate to be greeted by salesperson, Mary Margaret, who guided us through a great experience finding just what we wanted and were enjoying it in our home in 3 weeks. I highly recommend Ashley Furniture and Mary Margaret and will go there first when we are in need of any new furniture.

Recently purchased furniture and I had great customer service from James. The delivery men were great also and I highly recommend them store. Ask for James he was so helpful

We have purchased two sectionals from this Ashley store over the last three years. We were pleased with our purchases, so when we needed a new mattress, we went to Ashley. Upon entering the store, we were greeted by Ted. We explained that we were looking for a mattress with a pillow top, without memory foam. He immediately told us they don't make mattress like that anymore and he had nothing in the store for us. My husband tried to tell him that we have seen others similar to what we were looking for. He was very indignant and argumentative. I felt very unwelcome in this store. We decided to look around anyway and he followed us from across the store and it felt like he was glaring at us the whole time. I don't think I will ever step foot in this store again. Disappointing.

We have purchased two sectionals from this Ashley store over the last three years. We were pleased with our purchases, so when we needed a new mattress, we went to Ashley. Upon entering the store, we were greeted by Ted. We explained that we were looking for a mattress with a pillow top, without memory foam. He immediately told us they don't make mattress like that anymore and he had nothing in the store for us. My husband tried to tell him that we have seen others similar to what we were looking for. He was very indignant and argumentative. I felt very unwelcome in this store. We decided to look around anyway and he followed us from across the store and it felt like he was glaring at us the whole time. I don't think I will ever step foot in this store again. Disappointing.

We have purchased two sectionals from this Ashley store over the last three years. We were pleased with our purchases, so when we needed a new mattress, we went to Ashley. Upon entering the store, we were greeted by Ted. We explained that we were looking for a mattress with a pillow top, without memory foam. He immediately told us they don't make mattress like that anymore and he had nothing in the store for us. My husband tried to tell him that we have seen others similar to what we were looking for. He was very indignant and argumentative. I felt very unwelcome in this store. We decided to look around anyway and he followed us from across the store and it felt like he was glaring at us the whole time. I don't think I will ever step foot in this store again. Disappointing.

Stopped in to check out desks for home office. Typical furniture store, they jump on you the minute you walk in. There is no such thing as "just browsing", they have to follow you around. Sales women, yes I ended up with two of them, were very nice. I showed interest in the 60" Jonilene desk, which I was told was on sale for $370.00. I was only browsing remember but was then told I could get a deeper discount and get the desk for $350.00. I did not buy the desk but decided to look at it again online where I could purchase it for $315.00!! Do your homework people, furniture sales people most likely work for commission.

This place seemed great from the beginning....sad to say, we were ultimately disappointed and Laura especially was the root cause. We were moving to a new home and had family coming to visit right before Christmas. Laura assured us multiple times our furniture had arrived in the warehouse and was ready to be delivered on the day we had agreed on. My wife called the day of delivery to make sure all was in order and there was no record of our bedroom set arriving at all! Laura had been lying the entire time. We cancelled the order and went elsewhere. Thanks for nothing, Laura. Bad business all around!

This place seemed great from the beginning....sad to say, we were ultimately disappointed and Laura especially was the root cause. We were moving to a new home and had family coming to visit right before Christmas. Laura assured us multiple times our furniture had arrived in the warehouse and was ready to be delivered on the day we had agreed on. My wife called the day of delivery to make sure all was in order and there was no record of our bedroom set arriving at all! Laura had been lying the entire time. We cancelled the order and went elsewhere. Thanks for nothing, Laura. Bad business all around!

My first experience at Ashley Furniture was spectacular! James Anderson is the most knowledgeable, most professional, and sincerely gracious sales manager on the eastern seaboard! His expertise and congenial demeanor are stellar!

Have ordered many item from the Morehead City store. James, the sales manager, helped us out with each purchase and everything went as well or better than expected. He is wonderful to work with. I strongly recommend Ashley Furniture as well as James.

My daughters and I were there a couple of weeks ago looking for a couple of pieces for our beach house living room and were lucky enough to get Ted Gaskins as our salesperson. How lucky we were!! Ted was wonderful. He knew the store and what what to show us so that we didn't waste our time. He was not pushy and showed us exactly what we wanted. We left buying twice as much as we had intended to but had to when we saw how well the sectional sofa, tables, recliner and kitchen table went together we just had to have it all. Keep up the good work Ted!!

We went in looking for a couch for our family of 6 and Don was our sales associate. Really professional and very accommodating. Don had the paperwork and sale completed very quickly. He helped us Find exactly what we need. We are looking forward to our sectional and cannot wait for it to come in.

Shopping in the Morehead City, NC store with my mom and sister for furniture for my mom's beach house at Atlantic Beach, NC. Ted met us right away as we walked in and asked if he could help us find what we were looking for. After telling him we were shopping for beach house furniture, he promptly lead us to the newest technology microfiber fabric sofa and recliners. This new technology is just right for this type environment. Durable. His suggestions were perfect for what we were looking for. He is knowledgable and informative, and was very patient with us as we asked questions and pondered the recliners that my mother would be comfortable in. As well as the changes we made along the way deciding to add tables and chairs to our order. He made the transaction so easy. I highly recommend Ashley HomeStore for your furniture needs.

This place sucks. We spent over 1k here and got our furniture delivered 1.5 months late. We were promised it would be 2 weeks tops from James. I was pregnant with no furniture and all he texted was he would take delivery fees off. But when we got a call that they were at the warehouse, they said it wouldn't be delivered for the next 2 weeks when the warehouse was only 45min from us. My husband ended up driving out there to pick it up. Customer service was no help since we ordered at the store only they can help. But when I called no one answered. Best way to communicate was through text. The guy docked us 100 for the trouble.I'm skeptical if the 200 we paid for warranty will even work. We've had our furniture for 3months now and they seem cheaply made.The sofa bed squeaks when ppl sit on it. And our love seat and ottoman sink in when sitting on it.Never purchasing at ashley's for anything. My husband also left a review. He's military and from CA. We live in NC now, so no we are not mistaken with the store we purchased from which was in morehead.

This place sucks. We spent over 1k here and got our furniture delivered 1.5 months late. We were promised it would be 2 weeks tops from James. I was pregnant with no furniture and all he texted was he would take delivery fees off. But when we got a call that they were at the warehouse, they said it wouldn't be delivered for the next 2 weeks when the warehouse was only 45min from us. My husband ended up driving out there to pick it up. Customer service was no help since we ordered at the store only they can help. But when I called no one answered. Best way to communicate was through text. The guy docked us 100 for the trouble.I'm skeptical if the 200 we paid for warranty will even work. We've had our furniture for 3months now and they seem cheaply made.The sofa bed squeaks when ppl sit on it. And our love seat and ottoman sink in when sitting on it.Never purchasing at ashley's for anything. My husband also left a review. He's military and from CA. We live in NC now, so no we are not mistaken with the store we purchased from which was in morehead.

No help. Expensive

Bobbi is awesome!! She went over and above to provide us outstanding customer service and answered all of our questions... delivery and setup went just as smooth.. again Bobbi Awesome if you are looking for any kind of furniture go see her!!!

We are moving into the area and had to buy two rooms of furniture. While in the store Ted Gaskins was prompt and helpful in every way. It was actually 3 weeks later that we made the purchase and he was available on his day off to assist in that sale. Thanks to Ted for being so professional and helpful The sales experience was pleasant, but all services after that were very very poor. It took 6 weeks to deliver my furniture even though I paid full amount up front. The delivery charge was wavered. Two deliveries had to be mad as all pieces were not available. On first delivery the Love seat had a tear in the leather. We refused and asked for a brand new one no repairs. On the second delivery the Love seat was sent back and was obvious it was repaired. I have called customer service 3 times attempting to get a resolution on the problem. Always told the manager will have to make a decision, but after repeated promises to call me back, no one calls. I have bought from Ashley store in Danville, Va and could not have asked for an all around better experience up to and including deliver. It appears the Morehead City location just does not understand nor care about satisfying the total customer experience. Someone has to be in charge and insure the experience is satisfying all the way to delivery and acceptance. Sad!! I have since heard this is the worst place in Morehead City to purchase furniture. J

Great friendly service

Awesome experience and incredible customer service. Thank you James for helping us plan and complete the furnishing of our home!

I bought a sectional sofa that had a couple of problems. Laura a sales associate bent over backwards to help me. With Laura's help everything worked out great and I love my purchase. I have had a really positive experience I will shop at Ashley again in the future.

I bought a sectional sofa that had a couple of problems. Laura a sales associate bent over backwards to help me. With Laura's help everything worked out great and I love my purchase. I have had a really positive experience I will shop at Ashley again in the future.

I just moved to town and came into the store to browse around even though I didn't purchase anything that day the lady that helped me was very nice and cheerful and basically had my whole house planned out for me I will be coming back to furnish most of my house thanks to this lady I can't remember her name I think it was something like Laurie but she had long curly hair and was wearing bright colors I hope to be able to work with her when I come back

I just moved to town and came into the store to browse around even though I didn&'t purchase anything that day the lady that helped me was very nice and cheerful and basically had my whole house planned out for me I will be coming back to furnish most of my house thanks to this lady I can&'t remember her name I think it was something like Laurie but she had long curly hair and was wearing bright colors I hope to be able to work with her when I come back

Very friendly. Lady named Laura was extremely helpful and nice. Treated me as if she had known me for years. Even gave ideas on how to decorate my home.

Had a great sale with Ted Gaskins! Bobbi helped me with getting to the review page. Tiffani was awesome too, she pulled up my information for shipping!

James is fantastic! He worked really hard to put together an entire living room package for us. He kept us informed on delivery and just made things really enjoyable for us. Furniture shopping is fun with James and he will make sure you are satisfied. Thanks James!

James is the best, if you ever need furniture it’s worth to come give this excellent man a visit. He stayed in contact with me and made sure I was satisfied! Amazing salesperson, make sure you ask for James

BRO JAMES IS THE MAN !!!! If you need some furniture go to James !!!! Highly recommend the furniture as well. Great quality.

I had a wonderful experience with James. He answered all of my questions and I walked away with a beautiful living room set that I love.

Love it so bright and neat

We went to Ashley Furniture in Morehead and were greeted by JAMES ANDERSON. Our first impression was WOW! This guy is really fun to be around! He made us feel at ease, and we were left to look around without sales pressure! We bought some beautiful furniture, and we were thoroughly entertained at NO EXTRA charge! James stayed in contact and got our stuff delivered as promised! He is our "go to" guy for furniture and so much fun! Ask for James when you go to Ashley in MHCity! Thanks again!

James is awesome! I am a repeat customer AND have recommended him to others. He has a no pressure attitude and he will always be my Ashley salesperson. (And I drive over an hour to have him as my salesman!) Highly recommend!!

James was the sales associate that helped us. He always greeted us with a smile. He made the furniture shopping process a lot of fun.

So I went to this store for the first time and I'm telling you I had the most amazing experienced with the help of James Anderson! He was very patient with me on finding the perfect bedroom set and matress of my liking! James Anderson sure have a pleasing personality and is really good at his job! James Anderson is also very much single and such a handome man. Employees like him makes the customers experienced above and beyond! I highly recommend and specially look for James Anderson! 😊

This was a phenomenal experience. James was so helpful and professional. My wife and I are so pleased with our purchase. Amazing location!

James was awesome!!! He went above and beyond for us and sold us a really terrific, high end product for a reasonable price. And he made the delivery process very simple. We are so grateful for him and will recommend James and Ashley furniture to our friends!!!

James was our salesperson. He had a great attitude, personable person and was very helpful. We received a very down to earth and friendly experience with him at Ashley. I would definitely recommend him and the store for making purchases.

Prices are a joke

Yes the location is correct and my wife has called that number multiple times with no progress being made to deliver our furniture I had to personally drive an hour away to pick it up myself just to see a deliver truck not being used and the managers who said they would call us back still have not

Yes the location is correct and my wife has called that number multiple times with no progress being made to deliver our furniture I had to personally drive an hour away to pick it up myself just to see a deliver truck not being used and the managers who said they would call us back still have not

My wife and I had a wonderful experience at this store! Mr. James Anderson helped us choose the perfect living room furniture set and a new mattress and frame. He helped us find furniture that best fit our family, moved furniture around when we wanted to see if it matched a rug, and even gave us great advice on how to improve our credit. I would recommend asking for James if you visit this store.

I will never buy furniture from them again. If there wasn't a 30% cancellation fee associated with my order, which I still haven't received and placed a month and a half ago, I would have canceled it along time ago after the first "delivery" dates got passed up but I'd rather not pay them to waste my time. I wish we would have read the yelp comments before even walking in the store but we thought it being a national chain they would have their stuff together but it's the exact opposite.

I just recently moved back to Morehead City a few months ago and in this move I was starting all over again as far as purchasing furniture .I went to Ashley Furniture to just see what they had and my first impression was the friendly welcome they give you that being said my sales lady was Bobbi Pinier and I have to say it was my lucky day !!!! Bobbi was and is wonderful she helped me above and beyond.I had zero idea of the style I wanted and her patients with my forever changing decisions and my many visits to the store was always met with with kindness and ready to help me with my next changed decision never being frustrated with me always the same positive kind helpful attitude. Bobbi helped me furnish my entire apartment and her knowledge on what will fit appropriately in a space was amazing knowledge on her part because I could not envision how the furniture I picked out would fit and with her measuring and her knowledge of the furniture was a God send !!!!! That being said I now have an amazing beautiful furnished apartment that I love !!!!!!! So if anyone ever needs furniture run to Ashley and ask for Bobbi Pinier she will be your rock star Sales lady with the most helpful welcoming patient informative kind sales person you will ever encounter !!!!! Thank you Bobbi Pinier for helping me love and enjoy my apartment everyday I wake up !!!!!!

Terrence has been very helpful greatly appreciated.

Purchased furniture for our living room today from James. He is our go to guy at Ashley in MHC. He is always helpful, knowledgeable, and professional. We have been going to James for 6 years for all of our furniture needs. He is the best! We are always happy with the quality and prices of our purchases.

Had a very good experience working with Lucinda! She is friendly and helpful and even though there were many delays in the order she maintained a professional and courteous manner. She was knowledgeable about the products as well. I would recommend going to see Luvida the next time you are looking for furniture.

My husband and I ordered several big furniture items from this storm in Febuary during the Presidents Day sale. It is now April 25th and we still do not have all of our stuff. They have lost our stuff in their system twice now. We have talked to them probably 20 times over the last couple months and the customer service is some of the worst I've ever experienced. They are completely unwilling to work with me or try to make this better This is completely unacceptable and I will never buy anything from Ashley again after this.

Terrible experience. Furniture showed up two months later damaged. The replacement furniture showed up two months after that and one piece was damaged. I called four days in a row, no manager. I asked to be transferred to corporate and was not. I was give. Several different numbers and no one picked up. I was redirected several times from number to number. I asked for a survey to be sent to me and no survey was sent. Ashley furniture will never have my business again. The manager did nothing to try and make things right. Buy elsewhere! They will just waste your time.

I absolutely love my experience I’ve had with this place!! James Anderson was so helpful with me furnishing my entire new place and we did it within my budget!! We had a blast shopping together!! Today my furniture was delivered and I could not believe how quick and efficient everything had went. Albert and Joe were amazing! These two were quite the team and so friendly and professional the entire time with smiling faces. I live on the third floor and they got the job done!! Hats off to this fabulous experience with your store and associates!! I will definitely refer you to anyone I know in need of your services! Thank you again!

Great deals got a new island for my kitchen

I went in today with hopes of getting a new sectional and kitchen table. The person who helped us was Don aka DJ. He was wonderful and so helpful! He helped me pick the perfect sectional and a cute pub style table! I'm extremely happy with my purchase and even more happy with the customer service I received! Thank you so much Don! I'll be back to get more soon!