- < Home
- Back to Location Finder
- All Stores
- NC
- Raleigh
Ashley Store | Raleigh, NC 27612
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Raleigh, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Raleigh, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
5
4
3
2
1
(2562)
(194)
(81)
(72)
(407)
Leah Hayes was wonderful to work with today! We needed furniture for my daughter's new apartment and Leah was extremely helpful. We definitely recommend shopping with Leah at this Ashley location!
Our sales consultant Joe Parker was amazing. Patient and quick to check us out. Explained everything in detail offered insurance on purchase but did not overly push things. Great job Joe keep up the great work!
Quick and simple process. Cory was excellent to work with!
Larry was courteous and informative. Pleasant experience purchasing from Ashley.
Joe and Hubert were extremely helpful in the purchase of our living room furniture. The complete opposite of the pushy sales people. An overall great experience, will be shopping here again for our future!
Gregory was quick, kind, and efficient. I got everything I needed and paid for it within 20 minutes with delivery.
Patrick helped us find out new living room set! Very kind and professional.
Raj at Ashley Furniture on Glennwood was wonderful to work with!
Very knowledgeable and friendly service. Joe was the best! Highly recommend!
Leann was very helpful today. I was looking for a queen bed and Leann help find one. Very patient and friendly if you go to the Ashley store on Glenwood ask for her.
Recently purchased some patio furniture from Leann at Ashley. By far the best experience I’ve had shopping for furniture in awhile - she took the time to answer my questions, confirm measurements and ensure I had everything I needed to make a decision. Will be back!
Had a great experience shopping for our new home in North Raleigh furnishings in the store. The sales associate Cory was really helpful and knowledgeable on the product lines, production, and showroom options for each product displayed. He even helped us take apart a showroom-purchased shelving unit placed in our room in the making for furniture to fit into our vehicle to get it home in one trip vs. 2. Returned the next day to purchase dining table and console, same level of service from Cory. All Good!
Leah was awesome!
Shopping at Ashley was a delight. No haggle experience and our sales person Corey was fantastic to work with.
Recently purchased a living room set from this store. Cory, Patrick, and Leann were incredibly helpful and patient throughout the process. They offered me a great price and ensured I was satisfied with my purchase.
I just had one of the best experiences I have ever had at a furniture store! Leann was absolutely wonderful! She explained everything thoroughly and was extremely helpful. She also allowed me to really explore the furniture without pressuring me to pick something. I would definitely come back again to purchase more furniture in the future. Thank you again Leann!!
Wonderful experience! Patrick helped us get approved, and get us our dream furniture! No hassle and left with them same day!! Highly recommend.
Hubert was a great help in choosing our new living room set!
HFC Name: Leann She was great! She helped me find a bedframe and helped me piece together a bedroom set that I wanted and liked. Great transaction!
Joe, Andrew and Sam were amazing to work with! Not "sales" people at all! I was able to get a good deal and my daughter who brought an entire house!
Joe has excellent customer service! Helped me out with my entire purchase! Will be back!
Patrick was my Sales Associate and did an AWESOME job with educating me about my mattress, showing me a variety of choices and helping me narrow it down to the perfect selection for my specific needs! He made my buying experience truly enjoyable! I'm looking forward to an AMAZING night's sleep in a few short days!!
Leann was AMAZING! She helped me get exactly what I want while making my 2yo and me right at home at the store. So happy.
Best store around to buy furniture. Great Staff. Hubert Patrick is awesome!
Leann was awesome in helping us finding perfect sofa.
Joe Parker was a great salesman!! He was informed of the product being sold, was kind, polite, and very helpful without being pushy. We enjoyed working with him and would seek his help in the future for our needs. Thanks Joe for all your help, helping us find what would work for us. We gladly give you five stars 🤩🤩🤩🤩🤩. Rachell and Wayne Rounds
Patrick did amazing taking care of me. I came in with 3 boys (extremely wild) and he was nothing but helpful and super nice
Patrick was really helpful on our mattress fit test and and explained all the different options. We know we picked the right mattress.
I worked with Nasir on my recent purchase of a bed and a loveseat. He was outstanding and such a pleasure to work with. He reviewed several purchase price and payment options, allowing me to select the ones that best fit me. He made sure that I understood the warranty and Care Plan and scheduled a quick delivery and set up time. I would definitely recommend Nasir to anyone wanting to purchase furniture at Ashely. Thanks, Nasir!
I had the best experience at Ashley's . Sales rep Hubert was very helpful assisting with my purchase. Very knowledgeable and patient. I will definitely be back to purchase. Thank you Hubert.
Patrick was awesome to work with and he helped us find the perfect pieces of furniture for our home!
Patrick was extremely knowledgeable and helpful!
Raj was awesome! He is a very genuine and knowledgeable sales representative for Ashley Furniture! If you need new furniture, Raj is your man!
Larry was great help!
Cory was fantastic. Great experience!
Patrick absolutely hooked it up today. Go see this man if you want excellent service and a fair price. I tried poaching him for my work, but his loyalties lie with Ashley. Gotta respect it!
Raj is truly the best wisest salesman I have ever encountered. He listened to all my shopping needs and explained all the items I wanted to purchase in great detail. I am so thankful that he was my salesman for today because this experience meet all my customers service needs.
We just purchased a bed and bed frame and were extremely impressed with how knowledgeable and professional Larry was. It made our buying experience easy and enjoyable.
Cory did a GREAT job!
We had an amazing experience on our bedroom furniture purchase. Cory Castille was great, he has the best customer service.We were only going to buy a bed but got much more. I highly recommend...
Good stuff. Nice people. Good prices compared to some other furniture stores.
The gay that sirvice us at the store did not stop until he found what we want and always try to pleas us with the right service and was the Best. Thanks
I called to add a side table/dresser to a previously purchased set for daughter and process was easy. I ordered, delivery date was set per my request and delivery went well.
Great customer service!
The buying experience with Hubert Patrick was great!Super informative, helpful and a very gentle sales approach. I never felt pressured to buy and he made the purchase prices very simple. Would recommend him to anyone looking to purchase! You won't be disappointed!
Leah was professional and helpful. The manager came over and said hello. A nice shopping experience.
Patrick is a great guy. I will be buying from him again. I think he converted us on a tempur or purple!
Patrick was very helpful. Helped us pick out chairs and a table for our studio set!
Polite, informative and efficient service!
Patrick was awesome! Very professional and committed to customer service excellence!
My mother was shopping for a recliner and the salesperson was absolutely amazing. Nas Parker took care of us from the moment we came through the door to the time we left after purchasing my mom’s new recliner. Mr. Parker was very knowledgeable, attentive, and personable. I didn’t know this type of excellent customer service still existed. Thanks again to Nas Parker, I know were to go for my next piece of furniture.
Nas was phenomenal!! So friendly and helpful!! Never pushy!! Great experience!
Wayne did a phenomenal job not only helping us with measurements to make sure our items would fit perfectly in our space but also was a joy to communicate with along with immense patience. 10 out of 10 would recommend Ashley for overall experience and selections.
Had a great experience buying a new sofa with Gregory at Ashley Furniture and got a great deal! Can’t wait to get it delivered!
Gregory was super helpful with pricing and beyond patient with our endless couch hopping. Plus, he gave us an amazing deal! Seriously the nicest guy. Go see him!
Wonderful place to shop! Thanks a lot Joe!!
Joe made furniture buying fun and successful! Found just the right sofa with his help!
This is our second time working with Joe and each time he has been so informative, friendly, and genuinely wants to help us find the best furniture. I highly recommend going to Ashley and asking for Joe! We look forward to when we need our next piece of furniture and going back to Joe!
Great customer service
Gregory was very helpful. Good selection.
Hubert was so nice and helpful . I got a nice bedroom set in my budget . He’s the best !
Great experience having the purchase from store.
Naz was outstanding! Knowledgeable, patient and accommodating.
Have to say my shopping experience with Raj was awesome. Very informative, he knows his stuff. Will not receive my purchase until after our move so I will update then. Excited to receive my beautiful sectional.
Great experience. Store sales folks were very helpful …good listeners and helped us find what we needed from a good inventory of options.
Had a great experience at Ashley today! Cory was attentive and helpful while still giving us plenty of space to browse and decide what would work best for our situation. He also honored a price difference from the online website which we appreciated - looking forward to when the pieces get delivered!
Enjoyed our experience at Ashley’s! Hubert was great! Would recommend going to him to all furniture needs!
Hubert is very patient and professional. He answered all my questions and explained the purchasing process clearly. I will definitely return to work with him!! Thank you!
Wayne was excellent and helped us every step of the way through our furniture selection!
We had a great experience at Ashley Furniture today. Patrick B was so helpful in answering all of our questions and showing us items that might work for us while allowing us the space to look around on our own without feeling crowded either. Would highly recommend visiting this store and asking for Patrick to help! We'll definitely be back for future furniture needs.
Friendly, helpful getting different end tables to compare with the bed set we were purchasing! Highly recommend Joe!
I love Ashley!! The salesman Hubert was available, patient, and kind. Because of Huberts' great service, I will definitely purchase the living room set I looked at
Cory was my salesman during the process. He was very professional, knowledgeable and friendly. This made the process of selecting a new couch both enjoyable and stress-free
Cory was amazing! He gave us space and was extremely helpful. No pressure at all!
You’re given the time you need to decide on your furniture without a salesperson hounding or pushing extras upon you. Cory Castille was there to answer any questions we had.
Leah Hayes was absolutely amazing! She was so helpful with helping me find the perfect sofa, coffee table, and end table! I cannot recommend her enough!
Joe was fantastic! Very knowledgeable and helpful when purchasing our furniture.
Gregory was very attentive, patient and great to work with. I had an amazing experience.
Joe Parker was amazing !! He was very knowledgeable and was in no hurry to rush us out the door as we showed up 20 mins before closing. He stayed beyond closing to help us decide on our living room set. Gave us a great deal too ! Ashley has an asset with Joe being their sales person ! Thanks Joe ! We will be back for that Tempurpedic bed one day !!
Dropped in at Ashley furniture on Glenwood Avenue after a few other places and was greeted by Joe Parker and his outstanding Personality! Joe went above and beyond to answer every single question and to try to make our purchase as smooth and economical as possible! He was more than willing to even stay nearly an hour after closing to complete everything. We’re happy with the decision but more than happy with having met and dealt with Joe. I highly recommend working with him!
We worked with Hubert to purchase items for our new home. He was extremely knowledgable and helped us secure some amazing pieces. He had so much patience and gave us the time we needed to decide, and truly made our shopping experience so pleasant and exciting!
Larry was great!
Hubert was extremely helpful in helping us find out couch!
Wayne was knowledgeable, professional, and quick to help workout being overbearing.
Leah was incredible! She greeted us once we walked in and helped us find what we were looking for. She answered all my questions and helped me to buy my first couch!
Patrick was personable and patient. I will be back!
Raj was great and very good to work with ! Highly recommend and please go visit him for your furniture needs .
WE LOVE LARRY
Larry was great and so helpful!!!! Thank you Larry!!!
Joe was very helpful, took time to explain everything and make sure we got the right couch for our living room. Very easy process
hubert was so helpful and helped me find the perfect couch for my new place!
Larry was amazingly thorough and very professional. A pleasure doing business with Ashley.
Recently visited this Ashley's location on memorial day weekend. We were looking for a dining set. Hubert came over and greeted us and helped us out. He was very knowledgeable and courteous. Gave us our space and was not pushy at all. We ended up getting the table he suggested. 5 star performance by him. I will visit this location again.
We loved our experience shopping at Ashley Furniture on Glenwood. Patrick did an awesome job giving us all the information we needed with no sales pressure! We ended up buying a few pieces!
Joe👍🏼👍🏼
Joe was great!!
Edited to add: No longer a great experience. Ashley cancelled our delivery 2 days before it was scheduled. Called back to find out what the ETA was only to hear that the majority of our order was ready to deliver but only 1 item was missing. Asked why the remainder of order was not delivered and was given a new date 2 weeks later as the earliest they could bring it!! Unacceptable! So much for being a “VIP” with Ashley. Extremely disappointed and frustrated with the customer service of the delivery process. Original- Great experience, fast purchasing. Patrick was friendly, very knowledgeable, and gave us space to browse on our own.
Very helpful team and guided on the requirements
We had a great experience at this Ashley! Nas greeted us at the door and checked in with us throughout our browsing. We walked out with some great pieces and he even priced matched the item online when we realized it was cheaper! Highly recommend Nas and this location!
Lindsay was awesome!! Helped us find our dream couch!
Wayne was super knowledgeable, and efficient!
Patrick was charismatic, transparent, informative. Great experience!
Patrick was very helpful while walking us through the process.
Our salesperson Hubert was excellent. The Ashley Store on hwy 70 in Raleigh, NC
Larry was very kind, patient, and helpful with us while shopping for sectionals! We really appreciated how he answered all of our questions without being too pushy or making us feel pressured to buy. Thank you, Larry!
Patrick was wonderful and patient in helping me purchase a new kitchen table for my home. I would definitely recommend asking for his help in finding new furniture. He was very knowledgeable.
I came in to find a couch for my apartment and Patrick was super helpful and friendly! I would recommend this store and Patrick to friends and family!
Loved the customer service that was given to me and my family. The “Parker’s Guys” were amazing to work with. Patience was a virtue. After hours of me trying to commit to a decision…I left extremely satisfied and pleased. I will recommend them to my circle of family and friends. I can’t wait to get my furniture! Thanks again!!!
We had an excellent experience at the Ashley store at 8331 Glenwood Ave in Raleigh. Lindsey and Hubert were very helpful in helping us find a dining set for our new house, as well as a buffet.
Patrick was a great help very professional and nice to work with.
Leah Hayes did a fantastic job at getting us out the door with what we wanted at a great price.
Raj, Raj, Raj! That’s all I can say. From beginning to end Raj has been pleasant and thorough. If you want someone who gives you space to explore but also knows when to communicate with you, Raj is the person for you!
We bought a Dining room table from Ashley in Raleigh. Lindsey Walton was a great sales person to work with. We are excited to get this in our house later this month.
We worked with Joe at the Raleigh location in getting the perfect recliner couch. He was of great help and gave us a great deal. Highly recommend the Raleigh location!
Larry Boyd was very helpful and understood exactly what I was looking for. Thank you Larry.
Gregory was great
Joe was awesome! Helped with everything we needed but didn’t put any pressure on us. Would definitely ask for him if you are coming to this store!
Wayne was very helpful. Good experience. Will return to Ashley Furniture on Glenwood again.
Cory was super helpful and helped us find the perfect sectional!
Cory was very helpful! He got us the sectional we wanted at a great price!
Patrick B. helped my wife and I find a new couch at a great deal, and was very patient with our chaotic 3-year-old. Thanks Patrick, you're awesome!
Raj was a great help. He was attentive without being pushy. He was able to get us the exact piece we wanted in the color we wanted. He also carefully explained all of the terms, delivery instructions, and so forth.
Purchased a ribbed couch from Patrick Bowen and he was excellent helping us out and customizing the couch. He hooked up pretty good and left us happy out the door
Nasir and Joseph took the time to answer all of my questions made sure I was comfortable with my selection. I definitely recommend asking for them they where the best help. I will definitely be shopping again thanks guys.
Decided to give Ashley another chance after dealing with them 6 years ago total nightmare. Started off good salesman was good. However delivery gets cancelled. Called like I was asked told I can’t reschedule until after 2 the next day. Talked to a supervisor about this because we literally removed all our beds because they were going to be replaced. Promised a phone call back by the end of the day. Never got a return call. When I called back the new person had no clue what I was talking about. Ashley supervisors just blow smoke and say whatever it takes to get you off the phone. So now we’ll be sleeping in the floor until they decide to deliver our order that I paid 8000$ dollars for. If I could go back I would just avoid Ashley like I intended to. But I will not make the same mistake again.
Cory is the man! Super helpful. Went above and beyond helping me lay out the room.
Cory was very helpful and got us a great deal! Thank you!
Wayne was great to work with, quick and professional.
My salesman was very informative and educated on the items I was interested in.
Lindsey was amazing helping my husband and I pick out our furniture for our new home . Our experience was amazing!
Our visit was awesome!!! Patrick was awesome and was able to get us a great deal on a mattress and mattress headboard. If you guys go here, ask for Patrick
Had a great buying experience with Hubert!
Joe was great! I went to a few different stores to find a couch and he helped me find the perfect one. It was my first big purchase for furniture out of school and he made it feel special and easy!
Great service from Patrick Bowen!
Patrick Bowen was professional and very helpful in providing service for us. He showed us around and checked in with us in a timely manner. He explained needed questions and guided us through the entire visit which helped us to make an informative decision of our purchase! Thank you very much for all your professional services and kindness. We appreciate you and believe Ashley Furniture is the best place to fulfill your home finishing needs.
Patrick Bowen was awesome
I really enjoyed my experience with Leah Hayes. She was very attentive to what I wanted and made it possible to do my second lease. Keep up the good wood!!! 👍👍👍
We worked with Patrick at this location. He was very attentive and answered all of our questions. We look forward to working with him agian on our next purchase.
It was a wonderful experience with Joe today! I intended to buy a piece of furniture and ended up buying a full set due to his awesome customer service! Joe rocks!
Joe was Awesome!!
Joe made the buying process so easy. We weren’t sure what we wanted so it took several visits. Joe was patient and attentive with every question and concern we had.
Joe was fantastic! Answered all questions we had and made purchasing furniture a breeze.
Wayne, did a great job demonstrating the features of the furniture. I highly recommend him to anyone who is interested in purchasing new furniture.
thank you wayne he helped us find the right couch for our home he was very nice and had good customer service i will come back
Cory was very dependable and attentive to us shopping for dressers today. The store had a lot of options and the experience was great!
We looked at multiple furniture stores in search of a living room set and dining set. So glad we ended up at Ashley’s! Wayne was our sales person and he is very knowledgeable and personable. Lots of beautiful furniture options!
Greggory greeted us at the door. We explained what we wanted and he took us right to it. He explained the options and other components of the sectional that were available. He was very knowledgeable about the furniture and my wife and I found what we wanted and purchased it quick and easy!
Lindsey was very helpful in helping me pick out my living room set.
I went in Ashley Saturday night just to look around for a couch. Really didn't c what I wanted but as I was leaving Hurbert asked me some questions took me right to a couch said this is a sectional one I got the pieces I wanted at a great deal glad he stopped me as I was leaving. His customer service skills was amazing. Very sweet guy. I'm a very happy customer 😊
Perfect
Larry was very helpful and patient while helping us decide on a bed set and couch. We would definitely recommend him.
Larry was great! We really enjoyed his time and support through the whole buying process and are thankful for his patience :)
Joe greeted us at the door and was very personable and professional and it continued all the way through our purchase. We went to several other stores when finally settling on making our purchase at Ashley. Would recommend them highly.
Patrick Bowen really did a good job. He gave us good price and has a lot of patience.
Nasir was fantastic! Very knowledgeable and full of product information. Our visit to Ashley was enjoyable and we can’t wait to come back and take advantage of great products and deals.
I went into the store and was greeted by Gregory. He assisted me with finding the perfect bedroom set! He was very knowledgeable and patient with me! He made my experience smooth and fast! I am extremely grateful and happy!
Gregory is awesome ! Great furniture, great price !
Hubert was such a great help to me while looking for a dining room set. Very informative & kind! Ashley you have a great salesman on your team ! Thank you so much
Hubert was a great salesmen , very patient & helped us find exactly what we were looking for ! 👏🏾
Cory Castille was an exceptional furniture salesman who provided excellent service during our shopping experience. He was knowledgeable about the products, attentive to our needs, and went above and beyond to ensure we found the perfect pieces for our home. We would highly recommend Cory to anyone in search of great furniture and exceptional customer service.
Great prices & great experience. Leah made it easy.
We went into Ashley Furniture store for a bedroom dresser. Our salesman Cory Castille was amazing! We winded up buying the dresser and matching 5-chest of drawers AND a living room coffee table! His product knowledge, demeanor, and positive attitude made us decide on the spot to buy it all! He went above and beyond in his customer service. We will gladly shop at the store again because of Cory. Thanks so much.
I had a fantastic experience working with Cory Castille at Ashley Home Furniture store. He provided excellent service, was extremely knowledgeable about the products, and went above and beyond to ensure I found exactly what I was looking for. I highly recommend working with Cory for all your furniture needs!
Joe was……
What a wonderful experience. Gregory was excellent and very knowledgeable.
Hubert greeted us at the front door and gave us white glove service from beginning to end. He helped me purchase my first bed for my new home. I couldn’t be more pleased with the service I received.
The staff at this store is short of amazing. Their customer service is great. Our sales rep Nas was very attentive and he explained sleep options throughly. He made us feel right at home! Great job team!!
I had such a pleasant shopping and buying experience at this store. Patrick Bowen is a gem! He is kind, patient, understanding, and considered what was best for me (and my budget). You won't be disappointed!
Good selection at this location. Found the couch I was looking at online and was able to try it out in store. The salesman Larry did a great job with making sure I got the price I was comfortable with. I appreciated his efforts in getting the approval to match the price I would have paid if I bought it online. I would be happy to shop at Ashley again and have Larry’s help.
Joe was very helpful and answered any questions I had regarding the purchase of my couches and potential purchase of a dining table set
We just moved to NC last week and visited Ahsley Furniture. Cory was helpful and attentive and explained All the details of our purchase. We will recommend and definitely be back
Great shopping experience! Greg Brooks was our sales associate. He was professional, friendly, knowledgeable and not overbearing or pushy.
Patrick was super helpful. Best part is he doesn’t pressure you to buy anything, just willing to give you advice when needed. Would definitely seek him out if you stop in
Patrick Bowen** was very attentive and helped me configure the perfect couch for my place. He answered all of my questions with patience and knowledge in his field. I had a great experience shopping for furniture today and would definitely return.
Came all the way from Greenville, NC and I got a chance to meet Wayne. Great sales person and super friendly. He was very patient with my husband and I. I got all my new furniture for my new house. Super excited for it to arrive. Thanks Wayne (:
Leann was awesome to work with and very attentive to our needs! Her eye for decorative details steered us the right direction! Thanks Leann!
Leann is AMAZING!! She helped us with EVERYTHING and was so patient and helpful. We enjoyed our shopping experience with Leann and will be back to look for her again!!
The sales team is great every time. And the selection is great.
Great experience at Ashley with Leann
Gregory was very friendly, helpful with discounts as well as being straightforward with taxes and pricing.
Leann was extremely helpful and patient. She showed us different mattress options from high-end to affordable and we tried everything in between. We looked at different styles of bedroom furniture in varying finishes and colors. She explained the difference in quality. She helped us to pick the furniture that met our needs and budget. Leann is a true delight to work with.
Wayne Lomick made sure we got all the information we needed during our visit to Ashley. We ended up buying a couple of couches and a dining set.
Hubert was super helpful. Great service.
Lindsey Walton was extremely helpful today. She thoroughly walked me through the pricing and structure of the bed frame, it was quick and easy!
Super wonderful experience! Larry and Leanne were welcoming to us and our dog, and helped us look at sofas and buy an as-is loveseat - we’ll definitely be back!
Me and my husband just visited the store tonight to look around as we just got a new home and are in dire need of a sectional. Lets just say we had the best experience with, Larry and their manager, that we left the store just a little bit ago with a new sectional and are so excited! The team was so great and professional, not pushy, suggested great options and allowed us to search, ask questions and I cannot recommend them and Larry enough!!
Proactive and patient care
My husband and I had a great experience with the assistance of Patrick! He was so helpful and knowledgeable of everything we needed! We’re so excited to receive our new furniture, Thank you again!
Wayne was exceptional. He was thorough And helpful. I was able to find exactly what I was looking for. I highly recommend shopping at Ashley furniture and recommend Wayne.
My sales consultant was Gregory from the Ashley store on Glenwood Ave in Raleigh. He is a “Excellent sales person. Went in with my daughter so she could purchase new living room furniture, and I came out with a brand new bedroom set myself!!!! Hooray to Gregory! If your looking to buy furniture, ask for him if your looking for furniture! Plus they had a good sale going on!!!! Thanks Gregory!!!
Throughly enjoyed working with Gregory! He was very knowledge about the furniture, answered any questions we had and was very patient. And best of all, he didn’t try pressure me into buying anything and or anything additional once I decided on my living room sectional. I can’t wait until we get our new furniture! Gregory really made the process easy!
Nasir went above and beyond!!! Make sure you guys check this location out!! And definitely ask for the bed demo!!!
Another great buy! Enjoyed working with Joe— very knowledgeable and PATIENT with all of my questions. When you visit, ask for Joe!
Cory at the Raleigh NC Ashley Store was so helpful and we purchased a couch and mattress with his excellent guidance. Thank you Cory!
Patrick was a great help!
My girlfriend and I went in to buy a new king size bedroom set, and had a wonderful experience. Joe Parker gave us a run down on some mattresses, did a full sleep test, and surprisingly had some fun while doing it! Joe has a great personality and can definitely share some laughs with you!
Cory was extremely helpful with helping me find a new kitchen table. He was very knowledgeable about the product and made sure to offer the best pricing! Would recommend working with Cory
Joe was amazing. Great Customer Service.
Good service pretty good negation you can make
Wayne was awesome
Joe was a massive help and very enthusiastic mind. We enjoyed being helped by him and will definitely come back to him for mor furniture
Larry was very helpful and Ashley furniture's on Glenwood Avenue very nice personality and I recommend him to everyone
We were having a rough day from putting our dog down earlier in the day. Joe and Hubert were awesome! Took great care of us. Made us feel a thousand times better about moving forward with our purchase.
Larry B. provided excellent customer service ! He was friendly & knowledgeable. He and his Manager were able find me a great deal on a comfy sectional ! Awesome team!
Larry and Joe were amazing! Super knowledgeable, patient, and professional. Great customer service from these gentleman. They were able to help me find a product I loved and could afford!
Wayne was awesome. He showed us many options and was knowledgeable about the features of the sofa/loveseat we selected. Was very surprised at the quick delivery time as most stores are at 30 days minimum before delivery. The furniture arrived in excellent condition and we are pleased!
Sam & Wayne were awesome to work with. They knew there stuff. And we’re not pushier. Definitely will be back.
Salespersons were very nice and friendly.
Super helpful !
very pleasant atmosphere, and knowledgeable of merchandise. Leann was very patient and helpful. she took our vision and created a beautiful room!
Worked with Raj, awesome customer service. Answered all our questions in detail. Very patient and hospitable.
I was helped by Cory today, he was very informative and kind. He also made the buying process easy and smooth!
Extremely satisfied , really helpful a lot , I have worked with Patrick Bowen , Ashely store @glenwood . He is an awesome person . Will work with him everytime I come here . Thanks Patrick
Gregory helped us find exactly what we were looking for, with no pressure to buy. He listened to what we liked, offered suggestions based on price and options, and made sure we got the best price possible.
Really nice store, quality furniture, no pressure sales. Shoutout Patrick Bowen
Wonderful experience with Nas! Helped me get a wonderful sofa
"I recently had the pleasure of working with Leann at Ashley Furniture, and I couldn't be happier with the experience. Their knowledge of the products was exceptional, and Leann went above and beyond to help me find the perfect pieces for my home. Leann’s professionalism and friendly demeanor made the entire process enjoyable, and I highly recommend her to anyone in need of furniture expertise. Thank you Leann, for your outstanding service!"
My wife and I came to browse and find some furniture deals on President's Day. Thanks to the help of two helpful team members Nas and Leann, we were able to find a set of items that were a great fit for us, and based on the last few weeks of having the furniture, we're quite satisfied. I'm really grateful for the space and time Leann and Nas gave us to browse and explore the options, and then being very helpful when we were ready to move ahead and fielded my many questions with care and attention. Leann was additionally patient to price match or beat (when possible) the pricing given for each item by Ashey's online store. We look forward to coming back for our future furnishing needs and hopefully working with Nas and Leann again! PS. We also came last November to browse but weren't ready to buy yet. At that time, we worked with Patrick Bowen, who was helpful to talk through some options even though we weren't buying at the time. Great service from everyone based on our experiences!
I’ve bought several pieces over the years from Ashley. I’ve always gotten great customer service and good prices.
We had an excellent experience at Ashley store. Patrick was very helpful and flexible to show multiple options for our requirement. Thanks!
Hit up my boy Patrick for the best customer service.
Patrick Bowen was an awesome salesman. He was helpful, informative and gave us the space and time we needed to make a purchase. I am a repeat customer. I love the quality, pricing, selection and service of Ashley furniture!! I highly recommend buying from Patrick Bowen and Ashley Furniture!!
Our experience at Ashley furniture was so great. Patrick Bowen was so patient with us and an amazing home furnishing expert. Can’t wait for our new furniture pieces!
Thank you to Patrick Bowen for the incredible amount of time and care that you have spent with us over the course of our two day, seven hour shopping event. Not once was there any feeling of pressure, urgency, or impatience as we worked very undecidedly to make our final decisions. We are so looking forward to receiving all of our furniture pieces and always remember the experience we had with you!
Patrick Bowen was so very helpful in my families decision making experience today! So excited for our new furniture and so glad we got to pick his brain on savings and our best furniture matches!
Leann was very helpful
Leann was very helpful
I couldn’t ask for better service! Hubert Patrick showed me around the store and was patient with me while I made my selections. He was an excellent salesperson!!!
We had the opportunity to work with Cory today during our purchasing of a bedroom suite. He was very helpful, respectfully straightforward which is what we like. The whole process went smoothly!
Raj was very helpful. We are very happy with our experience today. Can’t wait to get our new furniture
Leann was great! Super sweet and helpful, I came in knowing exactly what I wanted and she made the process of getting my bed seamless! Come shop at Ashley Furniture Store! Nas was also great at helping me with an ottoman purchase after returning to the store to shop around some more! That’s again Ashley Furniture Homestore.
This review is based on today’s shopping experience in Ashley Store. We have been on the hunt of filling our newly built house and eventually landed in this store. Our experience was superb especially with the assistance of Ashley’s experienced staff named Raj. He has been friendly and accommodating to all of us. I do recommend Raj if ever you choose to purchase in Ashley Store.
Thank you Raj for assisting us during our furniture shopping. You have been extremely helpful and knowledgeable with regards to our queries in Ashley. I will recommend you and Ashley to friends and acquaintances. (This review is based on today’s experience during our furniture shopping)
Larry our salesman was extremely helpful! He listened and showed us all our options. He made suggestions and had patience. He made the purchasing process easy.
We went shopping for a bedroom set and mattress. The financings was very easy and the two sales representative we worked with were amazing. Naz and Joe Parker thank you so much for the time and effort you took with us.
Everyone was kind and friendly. Greg was especially helpful and patient in helping us find a bedroom set.
Let me break this review into two parts - purchasing the couch and then everything after that. Purchasing the couch was easy and Lindsay and her manager worked with us and were patient while we tried a variety of couches. After we purchased the couch, it has been 2 months and still don't have a couch that isn't messed up. On February 3 we purchased a reclining couch set. We received the couch on February 10. On February 17 we called Ashley and provided photos that one of the reclining chairs is bent/not level. It took us a week to notice this since we had not used that seat. I asked for a new reclining couch piece and they said that we would have had to call withing 3 days of it being delivered, so now it's under the maintenance warranty we paid for. The same protection plan that if we didn't use in so many years (5 I think), could be a credit towards new furniture in the future. So within one week we already had to use the protection plan that we weren't even sure about purchasing. If we didn't, I guess we'd be totally out of luck. 2/19 and no one has followed up. I check in again and she says they have to send a new part. 3/15 still no part and I ask AGAIN to just replace the one reclining chair because this is supposed to be a new couch. She says again that it is maintenance now because it's past the 3 days. We are also past the 30 days to just return all of it while waiting on a part. Part arrives next day and is all bent and unusable because not packed or secured at all. I call and get another part ordered and they can't pick up this other gigantic part that is sitting in our garage. Second part arrives 3/29. I call for two days to schedule. On third day I text and they say we are scheduled for 5/17. They aren't doing the repair until 5/17 - more than 3 months after purchasing new couch. I would not buy anything from Ashley that could possibly need a repaired item (reclining couches, etc). I have asked for a corporate contact and they say I have it. At this point if we could we would just return the entire couch. We will never buy from Ashley again.
Beautiful store and Great Team! Their VIP Program was a great tool for my family and I. It Saved me money and I can pay 30 days after my delivery. Thank you Ashley for a great experience
Had a great time with the team, they’re all very helpful and fun.
Larry was and is the Best.. ty for being fantastic
I’ve been thinking about purchasing a couch for the longest and have struggled settling on what exactly I wanted but Leann made the process so effortless and was extremely patient with me! Shes so personable and her vibes were truly amazing.
Leann was wonderful with helping us pick out a couch and chair! So easy and painless! Ask for her when you go for a great experience. Thank you so much Leann!
We had such an amazing experience at this store. Leann was so helpful, courteous, friendly. Thank you for such a nice experience
Nasir was great, you should give him a raise!
Larry was very nice
Wayne was awesome! He made our shopping experience a great one, thank you Wayne!
Larry Boyd was a great help. Made everything easy and quick. Would definitely recommend seeing him if you go here
Larry was cool
Gregory was great!
Gregory was awesome to work with.
Wayne is the best sales person we’ve ever had buying furniture. He was so helpful, supportive, unobtrusive but there when we needed him. Best experience we’ve ever had buying furniture!!!
My mom and I had the pleasure of working with Gregory a few weeks back and I couldn't be more excited to receive my new sofa. Gregory was patient and thorough and we enjoyed working with him! Thank you for your time and for being so helpful.
Excellent customer service and checked on my progress in selecting items
Raj is sooo nice! He gave us a lot of discounts! Come and see him!!
Wayne was great, thx
I had the best experience with Larry today on March 29,2024 .. he was patient, supportive , attentive & made sure I left satisfied with my purchase .. my visit was top tier thanks a lot Larry I look forward to working with you again soon 🫶🏼
Patrick did a fantastic job taking care of us and getting everything we needed for our son’s bedroom. Can’t wait for the furniture to arrive.
(Translated by Google) We came looking for a bedroom set. We were assisted by a guy who as soon as we entered the apartment already wanted to make us apply for a loan (my husband and I had not even seen the bedding sets) he was putting pressure on us to make the purchase NOW!!! I didn't feel comfortable and we wanted to leave, my husband said goodbye to him with a handshake that the boy didn't want to respond to, it seemed very rude on his part. (Original) Veníamos buscando un juego de habitación, Nos atendió un chico que apenas entramos al departamento ya nos quería hacer aplicar para un crédito (mi esposo y yo ni siquiera habíamos visto los juegos de cama) nos estaba metiendo presión para hacer la compra YA!!! No me sentí a gusto y nos quisimos ir mi esposo se despidió de el con un saludo de mano que el chico no quiso responder, me pareció muy grosero de su parte.
GREAT SERVICE!!!
Larry was great and was a pleasure to work with!
Mr. Hubert was kind, patient, and very knowledgeable about the furniture. I live in PA and was shopping in NC. Mr. Hubert helped even though he would not receive a commission. So instead he received my appreciation.
Thanks a ton for all your help, Cory. You were so welcoming and you made our experience so breezy. Thanks again!!
Nasir was really helpful in helping us pick out a sofa and many other items. He knew the products really well and gave us a lot of options to pick from.
Nas was such a great help for finding the perfect couch! He was clearly very informed about all the furniture he showed us and really felt like he was on our side when it came to finding the best deal and the right fit.
Lindsey helped us find the sofa and chair that fit our space, style and budget. Great work and products!
Leann was wonderful! helped us find the couch of our dreams!!
Leann helped us find our sectional, great service and easy!
I was looking for a couch. I tried a few ones but had my heart set on one particular one. Patrick helped me to finalize and place the order. He was helpful, made the process easy and quick.
Nasir is fantastic! He was so kind and personable. Had an awesome experience with him.
Had a great experience with Leann picking out a new recliner today. Great selection and prices!
I had a great experience with Ashley‘s furniture store. The customer service was excellent. Nasir Parker was very patient And informative. He was very knowledgeable and excellent with decision-making. I will definitely shop there again
Patrick Bowen very professional and extremely helpful. Thanks much
Leann was amazing from start to finish. She was able to help me understand what I really wanted and needed in a new sofa. Please stop by and make sure you ask for Leann.
Went into the store already knowing what I wanted Leann greeted us at the door everything went very well no issues thank you Leann for this smooth transaction
Leann was absolutely amazing and even helped us with some great local spots to check out in Raleigh as we just moved here!
Patrick is a very knowledgeable and professional salesman. We would suggest asking for him. Extremely helpful and not once did we feel pressured.
Lucky for us…Nasir is awesome. Best customer service ever!
Went to multiple furniture stores and had the best experience here! Nasir helped us to find a great couch for an even better price. He answered all of our questions and was super nice! Anyone would be lucky to work with him!
Excellent service from Hubert Patrick at Ashley store. Knowledgeable, helpful, and made the shopping experience enjoyable. Highly recommend!
We went in today looking for a couch. Hubert made this process so easy and relaxed. We left with a perfect couch today, and the process was quick and stress free. We recommend asking for Hubert if you go!
Hubert at the Glenwood Ave location was great from start to finish. Very knowledgeable, super friendly. Stellar customer service! Will definitely come back and ask for him again in the future!
Patrick was awesome!
I was lucky to have Cory as my sales associate.
Excellent customer service! Beautiful dining room set out family will love
Joe and Greg both did an excellent job breaking down the furniture and finance options for me. Great customer service.
Please look for Patrick as you enter the store. He did a great job and gave us a great deal for our purchase. Lucky to have worked with Patrick today.
We walked in and found our new sectional after visiting several stores. Lindsey Walton assisted us and provided exceptional customer service. We will be back to purchase our mattress and bed. Thank you!
Gregory was awesome at the Raleigh store!!
Patrick was so awesome! He really listened and helped us find a mattress we love! We also got amazing pillows and sheets to go with it! Can’t thank him enough we got so lucky with him!
Patrick was absolutely phenomenal couldn’t recommend a better person
Had a great experience shopping at this location. Gregory was super helpful & friendly, both in giving us space to browse on our own & providing the necessary info up front on how prices & delivery work. He even matched the lower prices I found online later. Truly the best bang for your buck here!
Worked with Greg Brooks and had a great experience. Greg completely provided a “concierge” type of experience, patiently answering my questions and showing me around. Highly recommend Greg for all your future furniture/ home deco needs!!
My experience with Leann was exceptional. She was not pushy but very helpful in assisting us with a bedroom set purchase. We have it on layaway so I hope the delivery and quality of furniture match the quality of our sales rep.
Corey truly turned my day around, I had a bad experience at another store today. I called Ashley’s and he had great customer service. I came in and we sealed the deal. I am happy with my purchase and the great customer service.
Wayne was excellent I recommend without any reservation!
Had a great experience with Larry! Awesome guy, had a great customer service experience and he got us an amazing deal on our dining room set! Absolutely will be coming back again.
My wife and I went to Ashley today and Lindsey took care of us very well. We were looking for a sofa and she helped us find the perfect one for our needs. Thank you Lindsey!!
Larry was great & courteous! Very helpful
The staff at Ashly Furniture went above & beyond to help us get the perfect sectional for our living room. Nas Parker especially made sure we had a good experience & got a great deal
Parker boys are the best. Lucky to have worked with them. Great deals
Raj was my customer service rep. and was so helpful. He worked to find something that would fit our budget and gave us several options. I will definitely use this store again for furniture needs!
We had a great experience with Larry at the Ashley furniture store in Raleigh! After rearranging furniture in the showroom and finding the right match we are excited to be getting our kitchen table and chairs miss April!! Maybe we’ll have Larry over for dinner ☺️
Nice.. really nice furniture, but it was like being at a used car dealership. All these options and pressure pressure pressure. Furniture was quality made and the prices reflected it. They really weren’t too thrilled we were going to pay cash for everything. Decided to think about it and come back later. Needed to escape the high pressure sales. Then the manage walks out.. like a car dealership.. and makes us special discounts to not leave and buy right then. Nope.. we left and bought nothing. They need to chill out just a little and let people pay cash and lay off the pressure a little.
I was very happy with the furniture selection. Raj was very helpful as we tried to select a new sofa for our home.
Lindsey was great to work with. Questions were answered easily and no pressure with feeling like we had to buy right then. Great sale going on too!
Cory and Patrick were great to work with! Purchased multiple furniture pieces for my living room and had a great experience. Highly recommend!
Gregory did a great job giving us information as new furniture purchasers. He was able to work with our budget and get us the sectional of our dreams! After visiting 5 furniture stores, he was the most friendly and knowledgeable.
Leann has been amazing from day one. It has taken me a while to decide on what I wanted for my place but Leann has been very patient with me and very helpful. Recommend 10/10. She is great at what she does. Make sure you buy her lunch.
LeAnn was wonderful. She was very pleasant, helpful & knowledgeable about the furniture being purchased. I would recommend her to family & friends
Cory found what we wanted at the right price, He more than match the other stores
Leann is super sweet and was so informative and helpful. Will definitely be shopping here for future purchases!
Leann went above and beyond helping our family pick a new bedroom suite!
I worked with Leann to buy a bedroom set for my daughter. She took the time to explain the different options, materials and sizes and helped us find the perfect set. She was awesome to work with and got us a great deal on the set. Highly recommend working with Leann.
Leann was great!!
My husband and I just bought a bedroom set for our daughter. We worked with Leann and she was fantastic! I’d highly recommend going in and working with her!
Leann was outstanding with assisting me and my husband with our purchases. Will be back to see her if I ever need anything else.
LeAnn was very attentive and helpful in helping us find what we needed. She gave us the layout of the store then gave us space to shop. She was very helpful, thanks Leann
Patrick helped us through the purchasing process and made things plenty easy for a stressful time. Each step was easy to understand, and the knowledge for helping make things match really helped!
Patrick was a huge help in furnishing our new home! Highly recommend working with him.
Friendly and warmth service. Good selection.
Gregory was amazing! Very simple process. Easy to work with and kind.
Super helpful and efficient. Thanks Cory!
Patrick was very easy to work with and very knowledgeable!
Patrick was amazing and very professional and kind. He was very knowledgeable about the furniture. Will request his services again for future purchases.
Leann was very helpful . Excellent sales representative.
Leann was super helpful with my wife and I to find a dining room table!
Leann was AMAZING!! Got us the perfect dining room set. Thanks Leann, we’ll be back again.
Patrick was great to work with!
Leann was awesome today while I made my purchase of my new bed today ❤️❤️❤️😎😎
Quick and easy buying experience. Nas took care of business.
Patrick did an amazing job assisting and guiding me through the process of purchasing my first sectional sofa! 5 stars!!!
The Parker boys were absolutely incredible! I had such a blast going in to talk to them and picking out a new furniture set for my house. Nasir was super helpful on the phone before I even arrived and then met me at the door to show me some of the chairs I wanted to see. I’d highly recommend getting your furniture at this location, as you’ll have a very positive and helpful experience with the team here. They also deliver super quickly, so it worked out better for me than ordering online. Love my new chair!!!
Thank you Nasir!! So excited for the new couch
Thank NASIR you for your excellent attention, kindness, good humor and service!!! thank you
Corey was great and a pleasure to work with
Larry and Sam were great. My husband and I will definitely purchase from Ashley Store again.
Had a fantastic shopping experience with Gregory! Very friendly and helpful without being pushy. We felt very comfortable and he helped us get the most we could for our budget. Gregory was very knowledgeable about all of the products and was able to answer all of our questions. Thanks Gregory! We will be back the next time we need furniture!
Gregory did a great job letting us know about special pricing and options and put together a great package to include a bed frame, sectional, and mattress. Ask for Greg!
Wayne was very fast and efficient at helping us buy our new couch! He answered all of our questions and we were in and out of there in about 30 minutes. He was great!
Patrick Bowen was extremely helpful, knowledgeable and informative which was instrumental in us making our decision to purchase today. Also appreciative of the assistance of Joseph at Ashley Outlet for recommending the local Ashley Store & Patrick to help us find our specific furniture want/need. It worked out for all!
Leann was amazing to work with and was an absolutely great knowledgeable salesperson ❤️ We even decided to buy another piece for my mom and Leann was able to process the sale over the phone and computer so my mom didn’t need to drive back to the store! She’s fantastic we really appreciated all her fabulous customer service. Definitely ask for her when you go!
Larry and Sam were very friendly and easy to work with.
Patrick sold me the couch of my dreams. Took less than hour and provided a perfect customer experience.
Leann was an absolute rockstar! Her energy, patience, and guidance elevated our experience and got us to the perfect furniture for our new home, something that we’d still be shopping for if it had not been for Leann. And now we’ll have a great new sectional set and a cherished memory to enjoy and share. There are only five stars in this review, but really there should be 10 stars!
Leann was fantastic to accommodate all of our requirements in purchasing a beautiful comfy sofa. We spent 3 hours in the store and explored many different options and configurations before finalizing our selection.
Had a great experience with Patrick, went above and beyond to get me squared away.
See Patrick Bowen he is Awesome!
We worked with Nasir Parker for our sofa and ottoman for Mom and Dad. He made our process so simple and was delightful with Mom. 5 star service all the way around !!! Thanks Nas !!!
We started looking for furniture for our brand new house about a month ago and one of the places we looked was Ashley. Well we decided to buy most of our furniture from Ashley in Raleigh and we had the most amazing sales person Hubert. He was so nice & pleasant, personal able & knowledgable. He didn’t try to just sell us furniture to make commission, he answered all our questions about the furniture we were looking at and the warranties, probably at least a half hour just trying mattresses lol. He was truly a pleasure to work with and if we need anything in future we will definitely go back to him. He is a great asset to your store/company. Thank you Hubert!!
I recently purchased a sectional couch from this location. Nasir was great, he listened to my needs and helped me to purchase the right piece for my space. He also helped me to get the best financing for my budget. I am grateful for the kind and thoughtful way he approached the sale, and for all the time he took to work with me. I will definitely be back in the future.
Joe and raj were amazing and super helpful!!
Stopped in for a quick look and bought on the spot. Nas, our salesperson, was attentive, helpful and knowledgeable. Highly recommended!
My wife and I went in yesterday to search for a potential sectional and ended up walking out with our dream choice. Working with Joe Parker was absolutely amazing! He spent hours with us talking through options, drawing out on a grid the layout to help us visualize, and answer countless questions. At the end of the day, Joe ensured we were receiving the right sectional for us at the price we were comfortable with. I can’t recommend enough this Ashley store along with Joe for anyone looking to purchase furniture.
The whole experience was smooth. I knew the type of furniture I wanted and Nasir Parker showed me my options. Never hassled! Great experience
Joseph Parker is an absolute gem to work with! My husband and I came in just looking to browse, and a couple hours later, we left with a sectional for our new home. Can’t recommend him enough!
Cory was great!
Cory C. helped us out a lot picking out our new couch.
Another great experience with Ashley Furniture. Mr. Hubert Patrick was exceptional, knowledgeable and worked diligently to get us the best product at the best price.
Cory was tremendous help. Was willing to work with us when we needed to extend by a week for pick up. Awesome salesman
Patrick was a huge help!
Gregory was fantastic! Great selection and was helpful. He even carried pieces into the light for us. He wasn’t pushy when we wanted to go check another store. We came back after the other store and he was helpful with ordering our furniture and gave us a great deal. Again not pushy just informative and kind.
Leann was super helpful even though we were only looking for an ottoman. She was patient and kind and moved the ottomans for us to compare. The best thing is we got our ottoman that week as promised!
If you are in need of a new mattress set you must go see Leann at the Glenwood location! She was so helpful and knowledgeable about all the products. I have bought several items from Ashley over the years and she was by far the most helpful sales person I've ever dealt with! Highly recommend her :)
I absolutely love the staff. Leann was super helpful in setting up my appointment and preparing options for us to view. We totally went off script and got a matching desk and bookcase. Afterward, I noticed it was lower online, so Sam gave me a price adjustment. Overall, I love the expertise and integrity, That is priceless!
Cory was friendly and helpful getting a new chest of drawers for my son! Thanks!!
I was greeted by Patrick/ Cory two amazing persons at my recent visit to Ashley store. They were very helpful and good nature and made my trip worth going there.
Went in for a specific ottoman to match my existing couch. Wayne helped me find exactly what I needed and was super helpful and pleasant the whole time!
I went to Ashley’s looking for a mattress. Nasir (Nas) Parker helped me. He showed me a wide range of mattress options and was super knowledgeable. He was friendly and helpful to work with. I even recommended my Mom to go see him and he helped her find a new couch that she loves. I highly recommend Nas!
Cory was Great I was satisfied with my purchase today.
Cory was super warm and helpful!!
Lindsay greeted me as I walked in the door. After I had picked out a TV stand and bakers rack she helped me figure out optimum delivery for the items based on my schedule. She was professional and helpful but did not hover too much. Once I made purchase decisions she completed the transactions in record time so I could be on my way.
Cory led me straight to my dream couch and was great with my daughter! Editing to say that I came back to those store with my mom to get her a bed and Nasir was wonderful and so helpful!
Cory was very helpful setting up the purchase and delivery of my order.
Great experience, Raj helped us and answered all our questions and concerns. He is very patient and knowledgeable, he was great!
Walked into the store, initially I was not greeted. Patrick Bowen , not ONLY walked my back to the mattress area, but he walked me through the WHOLE experience. He was very informative and attentive. He was pleasant and engaging. He was AMAZING!
Our salesman Joe Parker was extremely helpful with our purchase! I was there the day prior with another outstanding experience with Sam and Leanne. They all let me take my time looking without being overbearing! Looking forward to delivery!
We had a great experience at Ashley Furniture. Leann was amazing and super helpful!
Joe Parker was great to work with. He was fast, efficient, and clear about all costs. We walked out of the store with a new bedroom set that was within our budget and we didn’t have to spend a ton of time waiting around to make our purchase.
Raj was great!
I had a wonderful experience having Cory hep me pick out furniture for my new home! He was so helpful, and kind in helping guide me towards the ideas I had and am very happy with my experience.
Excellent customer service. He gave us all the information needed. Very talented and savy. The employee you always want to keep !!
Cory made the process super easy and quick!
Cory was very helpful.
We went into check out mattresses and bookshelf for my office. We ordered both. The knowledge and expertise of Cory was super helpful in getting exactly what we needed. He was very personable and answered all of our questions. He was patient with our 5 year old son, and also very understanding with us as we asked a whole bunch of questions. They worked around our price point and scheduled a delivery day that would work with us. I would definitely work with Cory again.
Cory was very helpful!
Variety of pieces and attentive staff. LeAnn especially was very helpful.
Very professional experience. Joe Parker was very helpful! we walked around the store entire store looking for a carpet that was in my budget range also that met my needs for the softness/fluffiness which we did locate a nice carpet and also end up getting a dining set as well thank you!
Had a great experience at this location. Thanks Joe and Aaron for all the help
Joe Parker is amazing!! So patient, knowledgeable, and great with visuals! He helped us for over an hour, and stayed after closing just to make sure we were taken care of. So understanding of our situation with being under contact and could tell he truly wanted the best for us! Highly recommend this Ashley location and we will continue coming back!!
Joe was very helpful today in helping us purchase a nice couch at a good deal. Very attentive without being overbearing. Thank you!
Joe was super helpful! A fellow Bostonian. Knowledgeable and fast on his feet. Got us a great deal and made the process quick and easy.
My wife and I were on a mission to buy a new couch for our loft, and had been to several places up and down Glenwood Ave. We had fallen in love with a couch we had seen online from Ashley Furniture, so we thought we would stop by the Raleigh location to see if they had it on display. Sure enough, it was the first couch displayed in the store. Lindsey, our saleswoman, was very attentive yet not as pushy as other sales people we had dealt with earlier in the day. She was pleasant to work with, and was able to get us the best price possible. We sincerely appreciated her, and will definitely go back and do business with Ashley furniture again, especially with Lindsey. Thank you again!
Our salesperson Wayne was super helpful! Answered all our questions and was friendly too. Overall great experience at the store!
Patrick was awesome!!
Larry was very patient with all my indecisiveness and very helpful happy with our purchase and experience
My visit was so smooth from start to finish! Gregory greeted me with a warm hello, and pointed me toward where the dining tables were. He explained everything in a simple straightforward way which is SO appreciated because buying furniture can be stressful. I never once felt pressured to buy anything. Beautiful and clean showroom. Great experience.
Hubert was awesome! He was knowledgeable, friendly and super quick!
Loved working with Larry! He was very patient and helped us find everything we needed in a day. Highly recommend!
Patrick Was very helpful & knowledgeable.
Nasir was very helpful in the finding the right piece for my new home. He was very friendly and gave us a lot of information. I highly recommend working with him!
Great experience at Ashley. Gregory was very helpful, gave us plenty of space to browse, answered all of our questions and was very professional. Joe Parker helped with the final sale and was very thorough and helpful. Very satisfied with visit
Had a great experience shopping at Ashley on Glenwood Ave.! The staff was a perfect balance of helpfulness, yet also giving us our space to browse/shop and zero hovering or pressure.
Joe was awesome. Good listener and really cares to satisfy clients
There’s was a great selection for different pieces! Ask for Cory when you come! He was great at helping me pick the right pieces for my space
Upon entering the store I was greeted by Raj who asked me first ‘how was I, and could he be of assistance?’ I was on a mission and replied ‘no.’ Then, he asked if he could share with me the store layout, and he did. Once, I decided what items to purchase, I sought Raj. He is a great ambassadors for Ashley, and I highly recommend him for your furniture needs. ~ Janine
Ashley has great collection. We visited several times but I am glad it’s our first purchase from here. Joe Parker helped us. The way I like quick and to the point. Thank you Joe for finishing the purchase process quickly and accurately.
Lindsey and Patrick were awesome and very helpful !
Patrick was amazing with us today! Patrick was very helpful and treat us well. THANKS Patrick for all your help.
Lindsey Walton did an amazing Job assisting us with purchasing new furniture! I would recommend if your shopping with Ashley ask for Lindsey !!
Love the quality furniture! The customer service by Leann was top notch! Such a rewarding experience.
Leann was wonderful and helped me find the perfect bed
Patrick was very patient and helped my mother find the perfect mattress to meet her current health needs.
Excited for our delivery, great couch for great price. Wayne was awesome! Helpful, knowledgable, patient & friendly!!!
Met with Patrick Bowen tonight, he was respectful, and very helpful. Great service and got my order done quick.
Worked with Larry and he was awesome! He was professional, knowledgeable and very helpful.
I LOVEDMY EXPERIENCE AT ASHLEY!! Patrick was fantastic explaining everything and we found the dining set that we were looking for and the terms were amazing!! If you are looking to buy furniture go to Ashley and ask for Patrick!
Hubert P made our shopping experience a wonderful one! Very knowledgeable and a great asset to the Ashley staff!!!
Fantastic experience at Ashley on Glenwood in Raleigh. Cory assisted us with the purchase of a new sectional couch. He was fantastic and knowledgeable…ask for him! Great quality and value at Ashley.
Cory Castille's exceptional skills as a sales representative were truly impressive. Grateful for his patience and guidance, especially since decision-making isn't my strong suit. The overall customer service was excellent, and Cory's efforts resulted in significant savings for me.
Gregory was awesome! He worked with us and answered all of our questions. We will definitely ask for him the next time we are in the market for furniture.
Awesome sales experience with Joe Parker! Will definitely be repeat customers and highly recommend!!
Excellent Experience! Our Sales Consultant Hubert Patrick was amazing and we highly recommend him if you visit the store.
Raj was so kind and helpful. We found exactly what we were looking for at a great price and were in and out in a flash.
We were looking for a dining table and went to Ashley after trying another store that didn't have styles we liked and long delivery times. We were met by Nas at the store. He was courteous and showed us around the store. We found the perfect piece and it could be delivered in less than 10 days. The price was reasonable and we ended up buying it. Now we're waiting for it to arrive.
This was our third time buying a piece from Ashley and working with Joe Parker was easy. We called ahead and when we arrived he took us right to it, explained the promotion and then gave us some time to think about it which was appreciated.
Patrick was amazing.
We worked with Leann at the Raleigh location and she was very helpful and patient as she answered all of our questions to help us decide which couch to get. We had a great experience and would definitely recommend. Thank you Leann!
Cory did a perfect job assisting with my purchase. Very prompt and professional.
Thanks to Wayne—friendly, informative, helped us find a great couch
Went to Ashley furniture to buy a dining room set I found on their website. Joe was working the floor and greeted me as soon as I walked in. His customer service and friendliness was exceptional. He knew exactly what I was looking for. They did not have the table in store, however, he helped me find another Ashley Furniture location 5 mins up the street that had the whole set on the floor and recommended me to the sales manager Patrick. Patrick was at the desk as soon as I walked in and brought me right to the set I was looking for. His customer service went above and beyond. He was personal, great conversation and helped me get the best price, saved me some money so I ended up getting an extra piece of furniture to add to my set! I just moved into a townhouse and will most certainly be going back. The furniture is high quality and reasonably priced. Thank you Patrick and Joe for all your help!!
Patrick was wonderful. It was our second time working with him to get our home furniture! He helped us with all of our request and made sure we walked out fully satisfied! We will definitely come back to see him again ! Thank you so much Patrick!
I went in recently and Wayne was super helpful! Great customer service and awesome an selection/staff!
My fiance and I had so much fun working with Nas Parker! He was a great rep. He took plenty of time with us as we picked out exactly what we were looking for. We were making an investment into our future and he understood the importance of the decision for us. We went in unsure if we would even leave with a sofa. Instead we left with a sofa, love seat/recliners, a new coffee table, a bed frame, and a fantastic mattress! Thank you Nas! Can't wait to see it in our home soon.
Polite, professional and respectful!!!
Gregory was the best! He is so patient and helpful in answering any and ALL questions we had. Truly appreciate all of his assistance helping us find the perfect set!
Wife and I decided to check some Raleigh/Cary area stores for a sectional sofa. At Ashley in Raleigh, we were very pleased with how Patrick greeted us and then let us browse. He checked in with us and answered questions we developed while checking out some sectionals. We were very pleased with the store having a good selection of sectionals to consider and actually found one that perfectly fit our needs and price range. Patrick assisted us with a quote based on the options we desired. We checked a couple more stores finding Ashley very competitive. We called Patrick and completed our purchase with him. We recommend this store.
Wayne was very helpful.
We have been purchasing furniture for years with Ashley furniture and for the past 4 years we have been working exclusively with Raj to help us furnish our home. Raj is great to work with, very friendly, and he always helps us to find what we're looking for at the best price. He keeps in contact with us throughout the whole process. This was especially helpful when purchasing furniture during the pandemic. If your looking for friendly, professional service, definitely see Raj at Ashley furniture!
Cory was great. 10/10
Lindsey was amazing. She was very helpful knowledgeable and patient. We were surprised how quick and painless this all was. We expected to be here for hours having sales shoved in our faces like at a car dealership !
Leann, Is amazing she when above and beyond to make sure my husband and I got the bed we want at the best price. Her attention to detail and expertise is invaluable. Thank you so much Franklin Johnson-Norwood
Visit this store!! Ask for Leann or Wayne!!! This Ashley Furniture is the store to visit!!! If you need a mattress and/or frame, ask for Leann!!!! Leann was magnificent, knowledgeable, professional, kind & personable. Leann also was extremely helpful with other furniture/decor as she helped us pick out a few pieces. Leann was an absolute delight and I would return to this store and ask for her specifically. She will go above and beyond. Along with Leann, we were greeted and provided a layout of the store as well as blank documents and a pen for jotting down notes by Wayne. Wayne greeted us immediately and followed our lead based on our needs. He checked on us as we went through the store and also spent some time recommending and sharing tips about spacing with furniture. His personality was also magnificent. I, again, highly recommend hitting up this store for any furniture and/or mattress needs. Ask for Wayne or Leann!!!!
We were helped by Wayne and Leann in choosing our furniture and the service was amazing! Wayne was very attentive and helped us select the perfect seating to fit in our living space. Leann listened to all of our concerns and very patiently paired us with a great mattress that checked all of our boxes! In addition to the excellent service, the pricing was great too! I highly recommend checking out this Ashley store for your furniture needs.
We went to Ashley Homestore after browsing through a couple of places. Lindsey met us right after we walked in and helped us search a sofaset that matched our requirements. She was very professional and informed us well on the options that we had. Thank you for the help Lindsey!
Leann was amazing. She walked us through the sleep experience with a level of expertise I have never seen before. She did a wonderful job of creating a rapport with us and worked hard to earn our business. I look forward to working with her again.
Cory and Greg did a great job helping us with our furniture needs and gave us a great deal to boot! Friendly, professional, and knowledgeable!
Excellent service from Cory! He’s the guy to come see. Thank you Cory!
Larry was great! Helped find exactly what we needed. Didn’t make us feel pressured. He was fun and attentive while giving us time to discuss our decisions! Overall great experience with Larry!
Cory did a wonderful job walking me through the store and getting me all set to go. Great service and wonderful products.
Your associate LeAnn was and is AMAZING! She was so helpful with helping us purchase our new bedroom set that we came back 2 weeks later to see her about helping us find a recliner sofa. She showed us several choices and after a back and forth with my wife, we finally selected the RIGHT one for us! Again, she worked her magic and got the cost down to our budget. We're coming back for our furniture needs because of LeAnn. If you're going to Ashley's on Glenwood, ask for LeAnn... you won't regret it!!!
We had another amazing experience shopping at Ashley Home store. Larry was very knowledgeable and a pleasure to work with. He worked with us through the process of me changing my mind a few times with a smile on his face. Every employee we came across during our visits were so kind.
Patrick was amazing. Extremely easy to work with and made the whole experience flawless. You won’t regret working with him.
Our purchase was enjoyable and easy. And our salesperson, Raj, was so personable, helpful, and professional. He helped us all through the selection and purchase process, answering all of our questions and doing so with a smile! We are very happy with the pieces we purchased, and look forward to their arrival. If you want an excellent person to help you with your furniture needs, ask for Raj!
Leann is the ABSOLUTE BEST!! She made everything seamless and easy. If you want great customer service, knowledgeable of products, and a professional to help with your purchases…she is the #1!!
We had an amazing experience at Ashely furniture with Joe Parker he made sure to rule out all all the options we had. My daughter was very happy and very satisfied with our option it was exactly what she was looking for. He helped us make the decision easier we would definitely shop here again.
Patrick was very helpful! A wonderful shopping experience!
Great to work with and very helpful to find what we were looking for.
Hubert made the process of buying my first couch simple!
We worked with Patrick and he was AMAZING!! Knowledgeable, efficient, and all together ON POINT! We visited the store on Glenwood and he greeted us immediately. He showed us where and what to look for and then followed up with us. He is a great salesman and created a great experience. I highly recommend working with Patrick if you visit this location. We went in with the intentions to only buy a headboard and left out with the bed, mattress, night stands, and amazing adjustable frame. He was not pushy or sales sharky. He was a pleasure to work with; made the experience extremely personable.
I recently did business with Leann and she was wonderful. She was encouraging every step of the way and was honest. I never felt like she was pushing a sale, great customer service.
Parker boys were very knowledgeable and helpful!
I called in and spoke with LeAnn at the 8331 location in Raleigh. She was so helpful and kind. She made ordering a custom couch very easy and was very knowledgeable about all of the sizing options they offered for that item I had a wonderful experience and would go back again.
I would like to extend a favorable kudos to Gregory for being an amazing sales representative. He was very knowledgeable & polite & help us greatly in purchasing some great sofas . We are completely satisfied with Ashley furniture & for Gregory help . Thanks alot…
We had great experience with Raj, he was very helpful right at the moment we stepped into the shop and walked us through the floor to point out exactly what we were looking for, so we bought it. Thanks to Raj!
Visited Shley Furniture Raleigh today. Raj helped us in finding what we were looking for. He was very detailed and thorough.
Wayne was great and super helpful!
Great customer service!
Patrick Bowen did an outstanding job! Great experience at Ashley!
Thanks Leann for your help! We love our new chairs!
Raj was awesome and very helpful.
Excellent service! Gregory helped make the transaction smooth and gave us the best price!
Absolutely amazing service!!!
Amazing job! I recommend getting assisted by Patrick.
Huebert was extremely helpful.
Raj was very knowledgeable and professional throughout the entire purchasing process. I will definitely return!
Had a fantastic experience with Wayne! He was efficient, knowledgeable, followed up without being pushy. We got a large leather couch and mattresses for our new home and can’t wait! Highly suggest requesting Wayne.
Went to Ashley furniture and from the moment we walked in, walking halfway through the showroom, to the end of our visit, Leann was absolutely a delight! Her personality alone made me feel like we have known her for years! Leann and her manager were so helpful with the pricing to make it fit within our budget. We will definitely come back to see her again!
Nasir Parker was an amazing furniture consultant. He was diligent in helping my family find a solid couch. He made sure it was to our liking and gave us the best deal. The paperwork was quick and painless. We will definitely make sure to come back for more furniture. Nasir was friendly and cared about his customers.
Patrick was great definitely the best service knows his stuff
Gregory was very professional and helpful with all our questions. Once we’d made a decision on what we liked, he helped us complete the process really quickly!
Lindsey was so helpful! Finace and I purchased a sectional and sleeper. Our layout for our place is a bit wonky but Lindsey was able to drawer out how we wanted our sectional to be and it will work perfectly! Very excited to get our order in.
We purchased a new living room furniture set today and the purchase process was so easy! Our salesman was Larry Boyd and he explained everything to us so well and gave us all of our options and a great deal. Can’t wait for delivery!
Larry was wonderful. He was patient and kind.
They had great selection and very reasonable prices. Patrick Bowen was very helpful and professional.
Cory was great!
Thank you Patrick for helping me and my husband with our bed frame choice! You were professional and got us situated quickly and we left happy with our decision.
We had a great experience at Ashley Furniture! Leann was spectacular, we got great customer service and ended up finding some great furniture! Everyone at the store was courteous and very helpful. They are hands down a million times better than Rooms to Go. I would definitely purchase from Ashley Furniture again and gladly have Leann help me find what I need. Great job !
It may have taken us a number of visits before we committed and bought, but Patrick Bowen made it all so easy. We came in intending to browse and visit a few stores. Ashley Furniture Store was our first stop. We met Patrick within minutes of walking in. He wasn’t pushy or too much. He met us at our level but made it so professional. He gave us the rundown and left us alone for a bit. We circled the store and he met us at the front. He sat on the couch with us. He didn’t beg but asked us how he could get us to commit today. I loved that! He worked his magic. I was so invested in him as he was in us that I asked him to make the decision on which couch! Overall, we loved our experience. It was quick, easy, and all worth it. We look forward to more business there. Thanks
Hubert Patrick provided a great buying experience for us! He was knowledgeable, personable and provided a few options & then allowed us to look around. The recliner we purchased fits with both of our needs. Bonus that it is available for delivery in two weeks!
Cory was a great help while we were looking for a new sofa. Would highly recommend.
Greg did an amazing job selling us our living room set. He is a definite asset to Ashely Home. We will definitely be coming back to work with him on furnishing the rest of our home. Linster and Kim Strayhorn
Special shout out to the best sales rep I’ve ever met “Hubert Patrick” . He was amazing, helped me throughout the entire process and was the goat at his job! If you go please ask for him… 10/10 highly recommended! He made it one of the most phenomenal experiences I’ve ever had at a Ashley store. Even though I live in Durham it was well worth the drive. They had a huge selection and top notch sales service. I was in and out swiftly with some great furniture at a great price. I always buy my furniture here year after year and wouldn’t go anywhere else!
Joe Parker was awesome! He listened to what I was looking for and walked me through the customization of the pieces that I purchased. He was very knowledgeable about the furniture options and had fantastic customer service. I will definitely shop here again!
Joe was absolutely amazing! I had good luck at previous Ashley stores and this one was no exception. Joe made me feel valued, he was knowledgeable, friendly and polite, and didn't make me feel pressured at all. I found the perfect dresser and I will definitely be back for future furniture purchases!
Rooms-to-go had no time for us. We went to Ashley home store who Jose was very pleasant . He referred us to the sister store where we met Linsey. She was very nice and took her time showing us the furniture we needed. She gave us a great deal and the furniture is amazing and beautiful. The staff was very helpful.
Had a wonderful experience shopping. Hubert Patrick was there for us from minute one and answered all of our questions and concerns. Without any pressure we made our choice and purchased what we really want! Thank you!
Lindsey Walton was wonderful! Thanks for your help!
Great experience with Wayne. Very knowledgeable and helpful
Our experience at Ashley Furniture was too tier! Hubert was so patient and helpful from the moment we walked in the door. This was our first time furniture shopping and he made sure we were well informed throughout the process and even helped us out with some deals. Request him!!
Quick and easy! Wayne was super helpful! Thank you!
Larry was great helping us out with our new couch
Joe was very helpful, communicative and did everything he could to get me the best price on our new furniture. Even the manager was wonderful! They won a loyal customer! Be sure to go to their 8331 Glenwood store!!!
My experience at Ashley Furniture, guided by Leann, was exceptional from start to finish. I swung by on the day of a hectic closing, eager to see a couch I'd eyed online. With limited time, Leann orchestrated a speedy tour of options, respecting my schedule without an ounce of pressure—a refreshing rarity in furniture shopping. Leann's approach was refreshingly different. Rather than pushy sales tactics, she collected my info for a convenient follow-up via text. Those texts turned into a delightful conversation leading me to choose a sectional sofa set. Interestingly, our chat about furniture extended to upgrading my sleeping setup to a King Size bed in my new home. Leann’s expertise in "sleep" became apparent as she's a Sleep Consultant, and before I knew it, I'd chosen a Purple Mattress, a Purple Bed Stand, a Sectional, and a Chair and a Half. Unexpectedly, I left with more than planned, but I couldn't be happier. My living room is now a cozy haven, and the quality of sleep I'm experiencing is unmatched. I haven't slept this deeply in ages! Ashley's Furniture and, especially, Leann come highly recommended. Her guidance through choices was invaluable. If you're seeking a seamless shopping experience without the usual pressure, Leann is your go-to person! Thank you, Leann, and Ashley Furniture, for making this journey so satisfying!
ROBBERY AND IMMORALITY is their Business Moto. Got the table from them, i decided to pick it up from the warehouse as i needed it urgently. Ashley's system was down the whole time and after reaching the warehouse was told NO WAY to find your order. SALESMAN CONVENIENTLY DID NOT COMMUNICATE THAT INFORMATION. I was told then ASHLEY FURNITURE would contact me when system is available to cancel the order, THEY NEVER DID. After not hearing them for 2 WEEKS, i contacted the SALESMAN and was told i will have to pay RESTOCKING FEES. Again system delays were their issue , they failed to contact me and I HAVE TO PAY THE RESTOCKING FEES. THE CONDESCENDING ATTITUDE OF SALESMAN WAS " CANT YOU AFFORD 100$ RESTOCKING FEES?" WHY SHOULD YOU EVEN HAVE TO PAY A PENNY ? THEY SAID THEY WILL REFUND FULL MONEY AND TURNS OUT THEY STILL DEDUCTED 50+ $ OUT OF THE ACCOUNT. DONT DO BUSINESS WITH THEM, The current team is IMMORAL AND STRAIGHT UP LIE ON YOUR FACE . YOU CAN TRUST A SNAKE 🐍 BUT NOT ASHLEY FURNITURE
Patrick was great
Nasir Parker was extremely helpful, kind and professional. He sold me a great bed and was flexible with the prices. 10 out of 10 customer service
Went to the Raleigh store on glenwood. This is the second time we’ve worked with Cory. He’s very knowledgeable and helpful.
My boyfriend and I came into Ashley about a month ago to look for a couch. We ended up choosing a couch with a different retailer, but our representative at Ashley, Larry, was extremely helpful and provided excellent customer service. Thank you, Larry!
We recently purchased bedroom furniture for our grandson. We visited a number of stores. Lindsay at Ashely Furniture helped find the mattress he liked as well as bed, dresser and nightstand in the quality and price range we desired. Thank you Lindsay!
I had a great experience at this location with Leann. She was very knowledgeable and helpful with answering all my questions and I was able to find exactly what we were looking for at a great price!
I love my new living room I just bought with the help of Patrick Bowen! He was so helpful and friendly and made my purchasing experience easy and fun!
If you don’t enjoy endless walks around showrooms being hawked by pushy employees, use Ashley on Glenwood Ave. Patrick Bowen gave us a quick layout of the store, waited for us to ask questions, and had all the answers. Once we chose a bed, he matched it with other needs, scheduled a rapid delivery, and completed the sale with ease. In and out in less than an hour. Best furniture-buying experience ever.
Great experience with Leann Breeden
Amazing service! Thanks Nasir for helping us today!!
We worked with Leann today in search for our sectional. Not only did she help us find the perfect piece for our home, she was very patient and knowledgeable. She answered each and every one of our questions (which were many) and made it quite an enjoyable and seamless experience at Ashley’s.
Leann Brenden was very helpful. She remembered me from weeks ago. Very sweet and nice! 5 ⭐️ stars. We will definitely be back to visit Leann at Ashley.
My partner and I went to Ashley’s for new living room furniture. We worked with Leann and bought a loveseat, recliner, 2 end tables and a lamp. Leann was so helpful and patient with us. She took care of everything and made it so easy for us to try different loveseats and recliners and after spending 2 hours with us, we walked out with a brand new living room. We are so happy, thank you so much Leann for everything today.
We had a fantastic experience with Patrick Bowen. He is patient and knowledgeable!
Don’t buy from this store, specially from Ram. Sorry my review is coming late, We bought furniture 2 year before and he gave us promotion for 5 year on Ashely credit card. Later not sure when they changed to 1 year, we paid for all installments but we were in impression of 5 year. We got start interest rate after 1 year and we were not aware of those charges. I talked to store they said you did not get 5 year promotion it’s applied for 1 year only. So I will suggest don’t believe on their words and don’t buy from them.
(Translated by Google) The experience in this store was very pleasant, the saleswoman Leann was very attentive to everything we needed. My husband and I were very happy with the purchase and the attention. Thank you very much Leann. 😃 (Original) La experiencia en esta tienda fue muy grata, la vendedora Leann muy atenta de todo lo que necesitábamos.Con mi esposo quedamos muy contentos por la compra y la atención. Muchas gracias Leann. 😃
We greatly appreciate the special treatment we received from Leann. She was outstanding in guiding us with our choices throughout the time. Thank you very much for all the help and we will definitely be back and have another visit with Leann.
Javier was a pleasure to work with and very knowledgeable. Quick and easy process!
Ed Israel is the best! Very friendly, personable. I don’t want to buy from anyone else!
Ed Israel took very great care of my wife and I. He took his time explaining our new fancy mattress and base. What a great experience! Thank you.
I went to Ashely to find a couch for my apartment and I'm glad I went thr coz Nasir ( Ashley staff) helped me find the perfect couch for me. Thank you Nasir and Ashley Stores for helping me with an awesome couch!!
Worked with Leann. She was very helpful and got me good deal on furniture. She was knowledgeable and answered all my questions. Overall, very satisfied with the visit. Will repeat.
Joe, he was great helping us shop.
Our consultant was marvelous. She was so knowledgeable and applied no pressure. Her ease in helping us as well as her ability to let the products speak for itself is what sold us in our purchase. When shopping for furniture again, I will go back to work with Lindsey Walton!
If I could give negative starts- I would! Do not purchase from this store. Not only was our sales person, Ed, completely incompetent so is the store manager. We purchased a bedroom set for an agreed upon price over Black Friday. Not only did Ed take 3 hours to put the paper work together, we were told we would get a receipt via email the day we purchased (11/18) which we never received. Fast forward to our delivery day (12/2) and the chest of drawers is missing from our order. We called and there was no chest on the order at all. We agreed to every piece being included in this sale and they still had yet provided any receipt of purchase with an itemized list or even a receipt of delivery. We call the store and Ed told us he would look into it and call us back, after 2 hours still no call. We called back to be brushed off again and told again he would call us back. I then receive an email with a receipt dated for this day 12/2 (not the day of purchase) which conveniently leaves off the chest in the itemized list, so I respond saying this is not an accurate receipt and we are still waiting for a call. Ed responds with he will pick back up on the issue tomorrow, mind you this is hours before the store closes and we have already paid for the furniture, we are paying customers he has surely made commission on that he is purposely blowing off. The manager has yet to take our call on the issue and Ed has been no help, saying he doesn’t remember the chest being part of the deal and I signed on the dotted line so the deal is done. He did not want to deal with us and we had been nothing but kind and just want what we are rightfully owed. Furthermore, if you do some research you can find almost every piece of furniture cheaper online than in the store, so they say you’re getting a deal in store but really that is just a blatant lie. One of the many lies we have been told. Don’t leave the store without a receipt of items you bought, they will certainly take advantage of you with no remorse or consideration for you as a customer. Don’t expect for them to make anything right or care that you even have an issue at all. Steer clear of this store and the employees, especially Ed!!!
Herbert made my shopping experience effortless!! I went in wanting a particular item and he showed me a better option that came with a better price!! He was really attentive but not overbearing and I really appreciated that!! 5 stars across the entire experience!!
Javier was the best. He allowed us to look around without being pushy, helped answer any questions we had regarding the options we were looking for and just great customer service.
Nas was a big help! Very knowledgeable and he helped us pick out a great set for our remodeling project! He was great to work with!
Very nice service!
Leann Breeden was perfection in a sales person. Should be store manager. Matt DenAdel
Great experience with Gregory! He fit my budget and made the entire experience seamless. A+
I was looking for a counter height table for a while and finally found THE one at Ashley Furniture. My sales rep, Patrick Bowen, was super fantastic and helped find chairs and stools to complete the set, as well as discounts to sweeten the sale. I am now an Ashley Furniture fan. Thank you so much Patrick!
Nas was great! He was very helpful. Definitely will be purchasing more furniture from them!
Leann was wonderful, she was a big help while finding the perfect sofa for our living room. will recommend her and will be back.
Greg was great! He was patient while I tried every sofa in the store, twice!
My representative Lindsey was fantastic. She was kind, patient, and not pushy. I would recommend her to anyone. Overall, my experience was great. Thanks Lindey
The sales lady was very personable, professional and knowledgeable. She gave us the best deal possible and made great recommendations.
Joe’s customer service was excellent. He was professional, and efficient answered all of our question's, Also gave us options without having to ask. Would definitely be shopping with Ashley furniture again.
Joe assisted me with finding the perfect couch for my living room. He was very knowledgeable about the furniture, store policies, and current deals/promotions. He was very helpful and relatable. He ensured I left satisfied with my furniture piece and gave me ideas for future purchases by walking me through the comfort test on a tempur-pedic bed. I truly appreciated his patience when it came to my indecisive decision making. I left with a pleasant shopping experience!
Javier was extremely knowledgeable about everything I asked relating to the pieces of furniture I was looking for. Due to my experience Ashley Furniture will definitely be the first place I go to in the future when I need something else.
Leann was wonderful to work with! Thank you!
Bought a mattress for our new king suite we had purchased earlier. Nasir was an excellent guide for us though it all! We thank him so much for setting us up with our new suite and mattress!! Will definitely come back for anything we need in the future!
Leann Breeden was simply fantastic!!! She was patient, knowledgeable and just all around enjoyable! Will absolutely return to the Raleigh store for her assistance with more purchases! Thank you, Leann!
Patrick was professional and friendly. He provided facts without pressuring me to purchase anything. I will certainly use him next time in the market for furniture
This is a really nicer furniture store with lots of useful items I couldn't afford on a teacher's paycheck. Thanks for having me and my daughters.
We had a great experience and enjoyed working with the associates there! Great deals.
Joe was incredible! Super friendly, let us walk around at our own pace, and then checked in on us towards the end. Was super great, no pressure, best Ashley experience so far!
Larry made shopping and buying and purchasing easy pests!
Had a great experience at Ashley's. Leann had a friendly and welcoming attitude. She was extremely helpful and patient in helping us pick out the perfect sectional.
Mike and Larry were awesome. Helped a lot on selecting a recliner sofa with great discount. Highly recommended place
Raj very knowledgeable and explained which helped me to decide quickly. he is very awsome guy...
Joseph is so helpful and nice thank you!!
Javier Gallegos at the Raleigh store was great. Negotiated on our behalf to his manager and I got a great Black Friday deal. Very nice folks who were very helpful.
Cory is the best!
Raj was perfect in helping us!
We had an excellent experience working with Patrick @ the Ashley store. He was so knowledgeable, friendly and ready to answer our plethora of questions! He was happy to walk us around the store and show us different pieces, explain all of our options. He was so helpful! 100% recommend ashley furniture & Patrick! Thank you for helping us find our beautiful perfect couch !!
Patrick was amazing to work with! He worked with us to find the perfect couch for the perfect price. He was kind and patient and will be recommending this store to others! Ask for Patrick when you arrive :)
The Store Manager Sam and Sales Associate Cory were both excellent! Totally took all the time we needed. Were extremely patient with questions. Never felt pressured in the least. They were definitely both amazing to work with. I highly recommend both of them!
Raj was great! Very friendly and helped us find our perfect couch !
We got helped by Leann who was very attentive and funny. We had a specific need for the sofa material and she got some pretty good recommendations. Got what we want and the process was smooth.
Joe did an amazing job! He was fast and efficient!
Larry was amazing! Very knowledgeable and patient. Made the entire process seamless.
Joe was terrific. He took his time and helped us get exactly what we needed and educated us. A wonderful experience!
Guy/Leonard was the best!!!
We had been to your store and got a sectional sofa. Mr Raj nag pal was an excellent person we got to show us the whole showroom and was very polite and was not rushing over. Was very patient We were very impressed with him. He knows how to deal with clients. We will definitely tell our friends about him and your store. Thank you so much. And we are happy that we shopped around in your store.
Recently purchased a a king sized panel bed from this store, from start to finish the process was easy, Joe was the salesperson and did a phenomenal job. We told him exactly what we needed and he took time to show us all the options. We ended up purchasing a king sized platform bed, the Robbinsdale collection. Joe worked to get us the best price and left feeling good about our purchase. He explained the break down of pricing and helped to coordinate delivery. Let’s face it good furniture is expensive but you get what you pay for! 100% recommend Joe and the manager Samantha as well. Will be using them once we move into a house to continue to furnish our home !
Dropped 5k on a bed frame and mattress and the delivery people couldn't even be bothered to put the box spring and mattress into the frame for me. Those things are heavy and now I have to slide it all over the frame potentially scratching it, instead of it being lowered into position!
I just had the most amazing shopping experience at Ashley Furniture! Mr. Ed Israel helped me as soon as I entered. Showed me exactly what I was looking for and I was beyond pleased!
Very well explained and treated. Had very pleasant experience. Great place. Raj was excellent in service.
Bad service will not do anymore business with Ashley store
Patrick did a great job for the second time helping us with furnitures, we had a great experience.
My sister and I walked into the store on Glenwood and were greeted by Mr Parker. Mr Parker is kind, and extremely knowledgeable he was on point with every query I had and knew every detail of every piece of furniture . I find customer service lacking most times, but not in this instance . Mr Parker is a breath of fresh air when it comes to knowledge and service !! Thank you for an enjoyable experience.
Good products. Larry and Sam worked hard to earn our business. Pleasant experience.
We couldn’t be happier with our experience at Ashley this weekend. We were pressed for time. With Corey’s help we found the perfect leather seating along with an accent chair. Thanks to Ashley’s Hot Deals, we were able to add side tables, a coffee table and gorgeous accessories. Corey introduced us to Leann who finished our order and arranged for a 12- month no interest payment plan. We are so thrilled for delivery of the entire purchase in 2 weeks!
HFC Name : Patrick has done a wonderful job at store to guide us in picking up the best fit furniture for our home , he was so energetic and helped us the right way and made the purchase go so smooth, definitely with no doubt he is the best. To be frank I made this purchase only because of him.
Very good experience!! Staff was very patient and understanding. The worker Larry has helped with our purchase and has been a pleasure. The furniture and store is very reasonable.
Joe Parker is a ROCKSTAR!!! So patient and knowledgeable just incredible customer service he really helped my two daughters. He explained the whole process from start to finish and answered any questions that they had to make sure that they understood everything. I highly recommend him if you want a great shopping experience 😉.
Very helpful in making my decision Larry thanks again🤗
I had the best experience at this store, Joe Parker was very helpful and patient with me, he definitely made this a wonderful experience, definitely who I will be going to for now on.❤️ (PSA, he’ll let you ring the cowbell)
Absolutely love Joe! He was so patient and kind with me and my family! Will definitely continue to shop here again ❤️❤️
We had a great experience with Patrick yesterday. He was very helpful and knowledgeable. We can’t wait to get our couch!
Gregory was absolutely amazing in helping us navigate our items of interest and processing our purchases. Very professional and friendly.
Gregory was great! Didn’t hover and allowed us to look, but answered all our questions as we had them. Excellent experience!
Hubert Patrick was extremely helpful and knowledgeable - he helped us find and buy the right couches for us and our living room. We had a very good experience.
Enjoyed my experience shopping with Hubert. He was thorough and patient while assisting me throughout my furniture selection process. I purchased a great sectional, king mattress and adjustable bed frame. Prompt delivery date and very friendly service. Excited to receive my beautiful new furniture. I’d recommend you ask for Hubert!
Patrick was amazing. He gave my options and took his time. I never felt rushed. I look forward to buying more furniture. Great experience!!!
Leanne B. is awesomely delightful to work with. Makes the process smooth and easy. Very knowledgeable about products and passionate about customer service. It’s not just a sale to her it’s building relationships that people like myself will continue to do business with her and Ashley Store. Kudos to Leanne.
We were very pleased with the way we were taken care of to find a new couch set! We started off talking to Javier, Nas stopped over and talked to us about credit and buying options, and Raj helped complete everything. It was a great team effort and would definitely be back to purchase again! The manager was also wonderful!
Our experience at Ashley was simply amazing. Don Patrick was a perfect salesman with his knowledge and great skills with the sales and internet. We were so pleased that we went into the showroom on Friday and our furniture was delivered the following Tuesday. A+ quality care for customers.
Joe was very helpful and patient with my husband and I as we chose a new bed and mattress. It was a great experience.
Large variety to select from but only 1 or 2 in the color we were interested in. Our salesman was very helpful, pleasant & courteous.
My experience at Ashley's on Saturday was great..I was greeted as I walked in the by the salesperson Nasir. He was great and very attentive to me in the purchase of 2 couch sets..thanks again..
Was satisfied until I got a email from synchrony bank stating that I asked for I credit increase that I didn't ask for or need
This was my first time purchasing from Ashley Home Store, and Jorge was amazing with proving options that fit my need in picking out a recliner, and explained the protection plan very well!
Joe was great.
Got great service and deal from Leann! Will come again!
Javier was incredibly helpful (and fair) when assisting me with purchasing a new couch. He was knowledgeable, friendly, and he made the experience very easy! I definitely recommend Javier if you’re looking to purchase new furniture.
If you're shopping at Ashley Furniture, ask for Leann! She was so amazing, and although my husband and I changed our minds several times before our final purchase, she was so patient and pleasant to work with, and never pushy.
Joe was great. He took the time to explain everything and answered all our questions.
Hubert Patrick gave us excellent service. We walked in to buy a bed for a guest room and ended up with a bed for my room as well. Thoroughly appreciate the patience he showed while I asked a million questions. This gentleman is an asset to your organization!
Larry and Patrick provided exceptional service during our couch purchase, ensuring a seamless and enjoyable experience.
Leann was great and personable. She walked us through making the right decision to select a couch for our space. She was knowledgeable and persistent without making us feel pressure. Glad to be walking out with a new couch thanks to her!
Awful.
Leann was a great sales rep. Helped us find the perfect couch and pillow. Highly recommend coming to Ashley’s furniture to see her. Got me approved in and out.
Ed was a great sales man he did an excellent job explaining what I purchased. No pressure just like I was one of him family members! My bed and adjustable frame and mattress cover came earlier than expected. I’m very pleased. Please keep ad on your staff sign Cherry Myers.
Patrick was very helpful to find the exact piece that was right for the space and price point!
I had a great experience. Raj at the Raleigh, NC location was extremely helpful and worked with me to get me everything I needed at a great price! I highly recommend going and checking out Ashley Furniture and if in/near Raleigh, NC go find Raj.
Leann was amazing at helping us find just what we wanted and giving us time to look at other stores as well. We are excited to get our new furniture from Ashley Furniture.
We’re very happy with the service and help provided by RAJ who was our salesperson he is very knowledgeable also it’s not fair if I don’t mention Sam who’s is GM awesome service and recommended highly to and see RAJ for your furniture and mattress needs
Store is awesome, clean, has wonderful employees! Leann was ESPECIALLY helpful! In finding me and my husband the perfect bedroom set!!!:
I hate shopping for furniture but Leann was awesome! She made it such a pleasant experience. You have a customer for life!
Patrick was amazing. He helped us from start to finish with NO PROBLEM. We will definitely be back. THANKS PATRICK!
LeAnn & Ellie were awesome to work with!
Leann and Ellie were helpful and fun.
Nas was an exceptional salesman! He took time to ask us questions about what we were looking for specifically and helped us find the right couch for us (and our lovely cat). He was very personable and not overly pushy. We had a great experience and would definitely recommend!
Leann and Ellie were friendly, professional and knowledgeable. They made our experience easy and stress free. Thank you to both of you and I will be recommending you to anyone who needs furniture.
Visited the Ashley store and received a greeting from Ellie and LeAnn who where so helpful and willing to tolerate me and my husband. We enjoyed shopping for furniture with these 2 knowledgeable sales ladies 🥰🥰🥰
Great Store , associates very friendly and professional.
Leann is top tier at what she does for Ashley. Ask for her, you won’t regret it!!!
Lindsey Walton is excellent!! She got me we what I needed and wanted with no sales pitch! She is so pleasant to work with! I highly recommend her!!
Joe convince me he was going to fine what I wanted, and he was never pushy .
Joe Parker was amazing, great service.
Nice selection of furniture.
Great experience working with Leann- she was personable, professional, and super helpful in helping me find the pieces I needed for my new home.
My wife and I were able to find what we were looking for. Raj and Leann were both extremely helpful and went out of their way to help us in the face of ongoing technical difficulties.
ED and Leann were so helpful and made my experience ten times better.
Leann was very pleasant and took her time showing us around. She made it very easy to narrow down our options and just an overall great experience.
Hubert was the best!! Straight and to the point! He really took great care of us! 10/10 would recommend!
In search of a new bed we had done our homework first. Online research, visiting a few stores and inquiring about choices friends had made. It is interesting that we will spend thousands on a mattress but usually only lay on one, in a store, for 5 minutes. It’s an uncomfortable place to lay down, no sheets or your own pillow. Weird. Anyway, we decided to finally make a choice and went to Ashley’s Furniture. They had quite a comprehensive collection and most importantly; Purple. In dealing with an aging back and sciatica I decided to go with the relief I believe the Purple design technology offers. At the store we were greeted by a very nice lady with the name of Leann. She happened to be a Sleep Specialist! Lee walked us through the different types of the Purple models. Leann made this experience engaging and personal. Adding into our conversation her own life experiences, made for an easy dialogue. Leann was in no way creating any pressure to purchase and gave us plenty of private time to explore. After giving us a quote to take home I said I would come back in a day or so to make a decision. I did go back for another try getting comfortable on the mattress I felt best fit my needs. Leann set up the sale and remote delivery to another state, with ease. We are already enjoying our Purple pillows! I highly recommend checking out Ashley’s furniture and to ask for Leann!
Had a great experience picking out a couch today with Ed!! He managed to make furniture shopping a light and fun experience !
My experience with Ed Israel at Ashley was fantastic from start to finish! Ed was both extremely helpful and professional while still being respectful of our time, ensuring he was always there to answer our questions without breathing down our neck. He was a pleasure to work with!
Joe was extremely helpful and knowledgeable on his inventory! We had a great experience buying our furniture!
We had a great experience with Ed! He made the buying process smooth and easy!
Ed was wonderful to work with! He worked efficiently and quickly with us to purchase a beautiful piece of furniture for our home. He was so patient with us as we had two young children in tow- we a fantastic experience and will definitely be back again! Thank you, Ed!
Nas was great to work with!! He made our visit to Ashley so easy & wasn’t pushy! He laid out all the options for us to choose from. We went in for bedroom suit & left with that & a mattress. Go by & see him! Nas is 5⭐️!!
Great customer service most definitely going back helped out real well.
My husband and I went to Ashley Furniture to look for living furniture. We ended up buying a couch, a chair and a kitchen table with 6 chairs. I highly recommend Ashley Furniture! Leann was our sales associate and she was awesome! She was so patient because I was all over the place trying to decide what to get. She was very helpful! I love her pleasant personality! We will definitely go back in the future!
Hubert Patrick was an excellent salesperson. He helped us find the perfect bed.
Ed, Israel helped us pick our furniture. His assistance helped us in choosing the perfect items for our home. His product knowledge and willingness to answer our questions made our shopping experience enjoyable and stress-free.
This store is amazing with wonderful people and amazing prices!
Patrick was great! He helped us with everything we needed!
Thank you goes to Raj Nagpal Our salesman showed Excellent & Exceptional professional service..Thank you!
Our salesman Raj Nagpal was very professional courtesy respectful and took great care in providing details about what we were looking for.
Patrick provided a delightfully warm greeting on a cool day and immediately looked to help me with an unusual situation. When he saw I had a previous receipt he was even ready to get me to whoever I had worked with before but as it was from another store, that was not my need. He was pleasant and helpful beyond a typical day for him and patient with my questions, price comparisons, and brief indecision! He then helped me load my purchase in my car utilizing creative tactics and a tenacity that matched my own to make it work! Would recommend you seek him out when visiting this location. It goes without saying, my experience was above the rim!! 😎
Patrick Bowen was great! Very helpful and helped me get a great deal!
I had a great experience while looking for a couch and recliner. I didn't know what to expect, but Joe P. was very helpful and showed me many different items. I can't wait for them to be delivered soon!
Lean showed us great customer service!!!! Thank you so much 😊
Lindsey was great, Knowledgeable and very helpful. It was a smooth process and I’m excited to get my furniture! Thankyou Ashley home store of glenwood and thankyou Lindsey!
I greatly recommend Ashley Store on Glenwood Blvd Raleigh, NC. Gregory promptly greeted us at the entry and told about the current discounts then let us explore the store. Once we found the right sofa he gave a further discount and went through the process easy and quick. He was very informative throughout the entire process, and he had a good energy that made us feel comfortable. Highly recommend him!
I worked with one of the best sales representatives employed by Ashley Furniture -Gregory B. Greg was knowledgeable and honest, everything you want in a salesperson. No pushing or following you around the store. He made my experience a wonderful one. The store had a nice selection of neutral colors. Love Ashley Furniture!!
Great experience buying a beautiful sofa and excellent costumer service with Javier Gallegos. Very happy 😁
Thanks to Hubert for all of his help and positive attitude and awesome customer service will be returning soon
Thank you, Raj! Very fair and caring salesperson.
Raj was very helpful. I love that he didn't high pressure sell me. He asked me what I was looking for, showed me where to find it and gave me time to enjoy the shopping experience until I found what I liked best. He made everything so easy. Thank you.
I came to this location back in July and I was greeted by Nas. That day he was very helpful and helped me pick out the perfect sectional. Because of Nas I decided to return so that I could furnish my entire apartment. I was at the store on 9/23/ and was glad to see him working that day. He actually remembered me from the last time I was there. He greeted me and asked me what I was looking for. He opened my shopping cart and we started working together to get me the best deals for what I was looking for. One of the things I appreciate about him is that he allows you to shop without being all over you, so next time you’re in the store shopping for furniture ask for Nas you will not be disappointed.
Great service with Nas. This our second big purchase with. Will continue to receive excellent service from Nas
Patrick thank you for your help, you did a great job
Just had the most amazing experience buying furniture from Ashley's Furniture. LeAnn B. was the most pleasant patient sales person I've met. She not only showed me great pieces she gave me ideas and solved decorating dilemmas in my head. Please go see her. You won't regret it.
Great experience w/Gregory!
Our sales representative was Larry (I believe last name is Boyd) at the Glenwood location. Can't say enough good things about Larry. He's very knowledgeable, personable and not pushy when it comes to a sale. He knew our interests and helped us pick the right sofa, loveseat and ottoman which fit our needs. Can't thank him enough, made the buying experience effortless.
My boyfriend and I went to Ashley to pick out a new mattress, and were met at the door by Joe Parker, a manager with tons of positive energy and expertise. He was able to guide us through our options and never pressured us to make any decisions. We're thrilled to get our mattress and grateful to have had such a postive experience with Joe! He knew the ins and outs of mattresses and pricing, while also being super relatable and honest. We would recommend anyone looking for mattress or furniture head over to Ashley Store and ask for Joe! :)
Joe was fantastic! Friendly and helpful but not pushy. He answered all of our questions and was patient with my indecisiveness.
Subject: Exceptional Service from Leann I recently had the pleasure of working with Leann at the furniture store, and I must say, her knowledge and expertise regarding mattresses were truly impressive. She invested a considerable amount of time in guiding us through the options and helping us find the perfect fit for our needs. Leann's patience and dedication to ensuring we made an informed decision made the entire shopping experience a delight. I highly recommend seeking out Leann for anyone in need of expert advice on mattresses. Thank you, Leann, for your outstanding service!
Hubert Patrick gave us a fantastic experience. We had to purchase because of his service delivery.
I had a great experience. Hubert is excellent.
Patrick was super helpful and made the whole process super easy:)
Leann was a great salesperson and our experience was as easy as it gets- thanks Leann- I feel like I have a new friend.
Ed is simply the best and has made the whole process so easy and fun- not one of those pushy sales guy looking to up his commission - more just cares about the experience - such a great guy!
I came into Ashely not sure where to start and Patrick directed me on the right path. So now Im all ready for my move in. Patrick was very patient and kind. Thank you!!!
Raj is very good and very helpful. He made his best efforts and gave us the best price and delivered flexibility.
Absolutely love this location!!! If you are looking to get quality furniture at the very best price come and ask for Leann. She has excellent taste and gave us a great deal. Honestly, the best customer service experience I have had in a long time!
Leanne is definitely my favorite. always my go to person for furniture purchases.
Cory was the best. He was super helpful, and he was very patient as we looked through a lot of furniture before we made a choice. The prices were competitive, and Cory worked us a great deal. I highly recommend you work with him if you stop by this store.
Patrick greeted me at the front door with a positive “can do” attitude and was eager to help find the perfect couch for me and my home. Throughout my entire interaction with him he was never pushy or made me feel pressured into purchasing anything. This experience was fantastic and he made sure I was taken care of. I left with the perfect couch and knew I made the right decision at the right place! Thanks Patrick!
Corey was great to work with! Gave us multiple options within specifics we wanted. Ended up buying the first day we walked in and given a great deal. Will go back and would recommend to anyone.
We worked with Javier at the Glenwood Ave store in Raleigh. Javier was so helpful. We gave him measurements of the furniture we needed and he found many options for us to choose from. Javier was very knowledgeable and pleasant. He was very patient as we made our selections. We would definitely shop there again and we can’t recommend Javier enough.
I worked with Lindsey in my new couch purchase! She was great - prompt responses & easy to work with! Thank you!!
Needed a new bedroom set and after striking out at some others went to Ashley and had a great experience. Raj was super helpful and so easy to work with which was a bonus to all the great furniture options they had. Would recommend asking for him if you want a welcoming and hassle-free shopping adventure.
Joe Parker was great super helpful i highly recommend him
Great experience. Knowledgeable sales staff that didn’t hound me as I walked around and went from piece to piece. They let me shop and assisted when called upon. I really appreciated that because it alleviated the pressure to buy. Ended up finding something that worked out for my space and purchased with ease. Thank you Gregory for being a knowledgeable salesman and allowing the customer to shop freely!
Javier was awesome
Went to this Ashley’s for the first time, me and my husband along with my mother in law. We were looking for a bed for her and we were immediately greeted by leann. She was awesome in everything and every question we had. She was super helpful and we had a few laughs all together! 5 stars! ⭐️⭐️⭐️⭐️⭐️
Great experience. Raj was very knowledgeable and provided great customer service. Would recommend
Leann, was fantastic!!! She spent the morning helping us find the right mattress, sofa, and loveseat. Would definitely ask for her help again.
Called ahead and spoke with Javier. By the time I got to the store he had everything already looked up and entered into his computer and waiting for me. He was very patient with my 12 million questions and made it so quick and easy. His honesty and patient personality make me want to come back and work with him again.
Worst service and all false promises they make. We Brought a rug two months back. Initially they said they will deliver along with sofa. Later they said it is coming from different distribution center gave new date. And after that date postponed again. And they won't send updates to you. You have to call them to get updates. Especially Nasir Parker will convince everything will deliver on time and make you to buy the products after that he won't even pick up your call. So be careful with him. New Update to the Review: After my review they provided a text number to take a closer look. Even for that number no one responded
Hubert was so helpful today! I highly recommend this store (:
Hubert Patrick is the best person I have ever had to help me shop for furniture. I will always recommend him. Perfect !!!
Great customer service and love their new collection. Check it out
Wayne was very knowledgeable, friendly and very thorough. I will do business with him again
Nazzir was very helpful with our purchase yesterday. Asking questions and listening for what it was we were looking for. Did an amazing job with us today and we couldn’t be happier.
Patrick Bowen was amazing! Helpful, Friendly and helped me get me exactly what I wanted!
We worked with Ed Israel and he is really knowledgeable and answered all of our questions. We purchased a sectional sofa today and recommend everyone to buy at Ashley.
Worked with raj, on labor day. Helped me out a lot with good pricing and showed me a great selection. It was honestly very simple to purchase he took me through everything throughly and took good care of us. I would recommend him if you guys go shop here.
Joe at thr Glenwood Ave Raleigh store was so helpful- he showed us exactly what we came in for and didn’t try to push anything on us. He gave us a price sheet so we would know what our bottom line price would be. He is personable and professional. He even gave us a cold bottle of water because it was nearly 100 degrees outside.
Ed was amazing! Great customer service.
5/5 stars, Ed is unbelievably knowledgeable and helped us with any and all questions we had. Making our purchase unbelievably easy!
The staff was pleasant, patient and so helpful, especially Gregory!
Lindsey Walton at Ashley was so helpful! She was able to answer all our questions and helped us to find just what we were looking for without being pushy or overwhelming! Will definitely be back!!
Good morning… Our sales rep was Hubert and he was very professional, kind and helpful. Our experience with him was on par and we would specifically ask for him again. Thank you Hurbert for helping us to pick out a new dining table for oyr new house. You are amazing 😊
Ed Israel was attentive, educational and extraordinarily helpful. He worked with us to get the sectional we wanted, without us feeling that he was pushy in any way. In addition, Ed was extremely knowledgeable about the mattresses, which we will follow up with him about when we are ready to purchase.
Ed Israel was absolutely amazing. Made us very comfortable and helped us every step of the way in a warm, non-pushy way. Got my new couch with no stress. I will always ask for Ed from now on!
Ed and Sam were, both, wonderful to work with. They helped me find exactly what I had wanted and within my budget. Furniture has not been delivered yet, so cannot speak on the entire process. However, Ed and Sam were more than helpful with the sale. Thank you, both!
Ed & Sam were just phenomenal. Kind and informational. They were the perfect duo and helped make our bedroom suit hunt stress-free. And to top it all off, they came together to ensure we got the best Labor Day deal they had to offer for the beautiful & quality furniture set we were looking for. We can’t wait for our speedy 9/19 set up & delivery. Thanks again Ed & Sam! 10/10.
Nas was so helpful and easy to work with! He helped us reconfigure a few couches we were interested in! 10/10 would recommend!
Larry helped us greatly with our search and helped us find what we were looking for/ wanted. He made the process smooth and timely. Great experience all the way around ! Thanks Larry and the rest of the team.
Ed was amazing! We absolutely love our new dining set!
Felt like 95F in the store
Joe was amazing. He had one of the best customer service skills.
I had a really great experience during my visit at the Ashley Store. Corey, Joe, and Nasir were awesome. They were all well educated on Ashley's product. Corey had a wealth of knowledge about the different types of beds. Joe made me feel really comfortable in making such a big purchase. He explained all financial aspects of the deal. Nasir was very knowledgeable about Ashley's products and warranties as well. They all made me feel like family!🙂
We purchased a love seat and couch from Ashley's today. Our sales person was Wayne and we had a great experience. He was helpful in answering our MANY questions and yet still left us to look in the store on our own, only helping when needed. We were very satisfied with our purchase and would shop at Ashley's and work with Wayne again.
Joe is amazing. He has great customer service and I will be seeing him again at this store.
I had exceptional service at Ashley’s! The folks in the Glenwood store were kind and welcoming. I especially appreciate all that Hubert did to make sure I went home with the couch I wanted. His patience was so appreciated as I had to call my bank several times to make sure my new address was reflected in on my account so I could check out seamlessly. All that to say, I greatly enjoyed my experience and will continue to go back to the Glenwood store as I furnish my new home. Many thanks!
I would definitely recommend this Ashley Home Furniture store location ! There were so many great options to perfectly furnish your home and our sales person Larry was an amazing help! He provided so many great tips and suggestions and made our experience great!
Went here had great help from Ed Israel, he was very good with customers and very easy to communicate.
Professional, reliable excellent customer service throughout the process
Ed great with customer.
Our salesman Ed was fantastic, the moment we stepped in the store. Made us feel welcome and had a great attitude. If anyone is looking to buy furniture I highly recommend this Ashley store. Talk to Ed!!!
Ed was excellent! He was attentive from the time we walked in. He was helpful and courteous in picking out bedroom dressers and extremely patient. Thank you Ed!
Ed was such a big help towards my family and I.
Thanks Patrick for patiently working with us on my purchase. I left feeling great about things and am excited to enjoy my new sectional in a couple of weeks! I appreciate it.
Hubart was a pleasure to work with! Very helpful and professional. Thank you!
Gregory was amazing and got me exactly what I needed quickly and efficiently! I came in with an exact idea in my head of what I wanted and he made that happen!
Had a great experience shopping for a recliner and dining set. Lindsey was great in helping me find what I was looking for!
Hubert and Joe were both so helpful in buying our new living room sofa set! They were so helpful in answering all our questions and getting the best price for our purchase. Highly recommend this Ashley!
Raj was extremely knowledgeable and helped us ease through our selections … we will be back soon for other requirements
Larry was very helpful. He gave us our space while we were looking and deciding.
Raj, our salesperson, was such a huge help! He helped us pick out the prefect bedroom set for our son. He was excellant, with a ton of knowledge and answers to any question.
My family and I were shopping for a section sofa and a chair/ottoman for our great room. Our salesman, Raj, was wonderful. He knew his product very well and showed us many options. He made the decision to purchase easy and the process was professional and smooth. If you are in the Raleigh area, GO SEE RAJ at Ashley on Glenwood Ave! You will not be disappointed.
Raj is an awesome salesman! He is very knowledgeable on every product, knew the store like the back of his hand, and answered every question I had with excellent detail. He helped us pick out the perfect bar stools for our home.
Joe was very patient with our questions and helpful in every way. We ended up with just the right bedroom set for our new house.
Patrick was very patient and did a great job for us
Patrick was awesome and helped us find exactly what we needed. Very patient w us also!
Joseph Parker was our associate today. He was wonderful to work with and was very knowledgeable in every aspect of our visit! 5 stars to him for sure.
Very easy shopping experience. Patrick was super helpful finding exactly the chair we needed.
Larry was very helpful and patient. He took his time explaining everything and made sure I had everything I wanted. Also after directing me to my desired section he let me wonder alone before coming back to assure I was okay.
My husband and I purchased new dining chairs from Ashley Furniture last weekend, and we were SO glad to be able to work with Pat again! He is so awesome and was so helpful. We highly recommend him if you're looking for a kind and helpful salesperson! We can't wait to work with him again for our next purchase.
Wayne was really nice and friendly and helpful and wasn’t overpowering like some sales people can be so that was super appreciated! He was able to give me information I needed about couches I was looking for and helped guide me to ultimately pick one and he got me delivery within just a few days! The store is large and everything’s spread out nicely not crowded and there were so many options and variety of couches to give me great ideas. Love how they set it up with multiple pieces having different colors to choose from! Will definitely be going back to pick out more furniture for my new home! Thanks!
We had an amazing experience with the manager Joseph Parker he was very helpful into finding our bed and was very helpful with our financing options
Joseph Parker was really helpful! Recommend him when you’re looking for furniture!
Ed was extremely good at his job and showing around. Helped with finding some discounts for labor day along the way.
I had a great experience and was very pleased with Nas, who helped me. I enjoyed talking about music with him, he was courteous and friendly, and gave me a great deal! Recommend asking for Nas if you go to this location!
Patrick was extremely helpful! No pressure and let us know where to look for what we wanted. Great furniture and options to buy.
Strongly recommend working with Cory Castille. Made the furniture shopping experience fun! Found what we needed, got us a great price and we are just so excited for our new bedroom furniture!!!
Raj was very helpful and knowledgeable, definitely recommend
Wayne at the Glenwood Rd store was very helpful, knowledgeable and patient in answering my questions when I was buying a new recliner. Highly recommend!
PATRICK! Thanks so much for the great service and all the knowledgeable insight. You helped us out tremendously. Warm regards The Ohlsons
Larry was amazing! He was knowledgeable and fast! No one else greeted us when we walked in or even acknowledged us but he came and made it a lot of fun. We ended up buying the furniture we wanted!
Patrick was super helpful! Bought a nice new sectional.
Thank you Patrick!!! We appreciate your help!
Patrick was aweosme!
Patrick did a great job showing us around! Thank you for the help filling our house!
I had awesome experience with Sam and Raj very caring, patience and compromising, Thank for kindness.
Patrick was GREAT with his help & knowledge today! He made our shopping choices very easy. I recommend him to EVERYONE!
Thanks Patrick for great service and assistance with our new furnishings!
Staff was super helpful and knowledgeable. They helped me get the best deal on a couch and it was an overall great experience.
Great service especially from Ed Israel! Helped us pick out lots of furniture for our move-in!
Joe Parker and Samantha Van Gieson helped us out and had great customer service
We just moved here from Texas and we're shopping for a living room set. As soon as we walked in the door we were greeted by Cory. He answered all our questions and gave us several options to choose from. He was so patient with us that we were able to pick a set, qualify for financing, approved and set up delivery within a 2 hour span. I would highly recommend Cory to help you out on all your furnish needs/ dreams!!!
I had the most wonderful experience at the Ashley Homestore at 8331 Glenwood Ave in Raleigh, NC today. My salesperson Ed Israel was outstanding. He was very personable and patient with me. He worked with me until I was completely satisfied. Ed was definitely one of the reasons I came back to Ashley to purchase my sectional after shopping around. The sectional is so beautiful. I love the quality at Ashley and it keeps me coming back.This store will always be my first choice and I will be contacting Ed when I am ready to make future purchases. The manager Joe Parker was also great! This store really knows how to treat the customers 😊
Patrick did a fantastic job in assisting me in my selection of perfect loveseat. I highly recommend him for anyone seeking knowledgeable and friendly service
Wayne was fantastic! Very happy with our experience
Cory was very helpful and great to work with.
Gregory was very patient, knowledgeable, and helpful!
Patrick was amazing! He was very knowledgeable and answered all my questions! Great experience!
Patrick was amazing, he was very helpful, he was very patient. We thank him a lot as family
Patrick was great!
Ed was so nice and gave me an amazing deal on my new sectional sofa! Very impressed with his customer service! Don’t find that very often anymore. 😊🙏
Hubert the salesperson I was working with made the buying process easy as I had to buy over the phone from a different state. He also helped me decide colors and warranties! He went above and beyond!!!
My HomeStore helper was Lindsey. She truly made my dreams come true by helping me select the furniture I wanted and adding nice touches like lamps and rugs to complete the look. Lindsey has definitely made me feel like my new apartment could definitely be called home now. After this experience I’ll be back and looking for Lindsey every time.
Raj was very helpful. He helped me find exactly what I was looking for and got the delivery scheduled quickly for me. I don’t normally enjoy shopping, but this was a very pleasurable experience where I ended up with what I wanted in a short amount of time.
Cory Castille helped us finding our bedroom set. Very helpful staff and knowledgeable too. Definitely recommend this place.
Raj was very helpful!
Hubert greeted us as soon as we came in and was able to assist me with my needs. Top tier customer service. Will ask for him again.
My wife and I had a great experience at this Ashley Homestore where we purchased a new bedroom set. Highly recommend working with Hubert Patrick! He was courteous, attentive, and did a great job outlining everything and answering our questions.
Cory was amazing
Raj was very helpful and knowledgeable.
Raj was a wonderful help and delight to work with.
Great experience and service from Mr. Hubert in helping us choose our bedroom furniture. Thank you !!
This is our 2nd visit to this store and we're very lucky to get Patrick assisted us in getting additional furnishings for our house. Patrick is great and very helpful! I gave him a 10+
Patrick was an outstanding salesperson!,
We were interested in replacing our power recliner sofa. Patrick Bowen greeted us warmly at the door and escorted us to the motion furniture. Within a few minutes, he came back to check on us. We identified the sofa that we liked and he gave us all the details. The price was most competitive. The entire sales transaction was very smooth and professional. The information Patrick shared was thorough, and he was so helpful throughout the process. We would certainly recommend Ashley and Patrick to friends and family.
Raj was super helpful, friendly and supportive for showing around the store providing us with the actual price after tax which I appreciated.
I worked with ED Israel and Patrick and they were super helpful. They were super nice and great to work with. I even got 3 pillows on the spot.
Rajesh was very helpful and allowed us to ask a lot of questions before we settled on a sofa! Interest free and a fraction of the competitors prices in the area!!!
We have excellent customer experience with RAJ if you want to get best service go to this Ashley At Glenwood ave and ask for RAJ who is going to give you best service possible
Joe is great
Joe is great!
Lindsey was very helpful and spent a ton of time with us! I'm very happy with the experience and appreciate her guidance and suggestions. Thank you Lindsey!
Joseph Parker was an outstanding help. We came into the store, needing assistance with several things, and he was instantly a vast source of knowledge. He put together options for us that met our needs. He respected our time, was patient, answered all of our questions, and he educated us without patronizing. Joseph represents the Ashley‘s brand well and deserves to be recognized for his professionalism.
Joseph P. was super helpful and patient when I came in to purchase a few pieces of furniture. His job was stellar. I enjoyed my experience and I would definitely recommend this store to all of my friends and family.
My experience in the store was great!!! I had the pleasure of dealing with Joseph as my sales rep and he hands down made sure I had everything I needed and more!!! I will be coming back here anytime I need anything else for my home!
Hubert was awesome! He is the man!! If you go in to Ashley, ask for him!!!! & I’ll keep coming for Sam too! She’s The GM and she’s awesome. Ask for them! They always take care of their customers.
Joe was amazing in helping us find a comfy sectional to match our vibe and budget for our new place!!!!
Raj did a fabulous job. Thanks!
Patrick was awesome!!
We loved the items in Ashley. Customer support is great. Nasir helped us a lot to match the price.
Joe was incredibly helpful taking into account what I was seeking for my bedroom and able to balance my budgetary constraints and design choices so that I left a happy and guaranteed returning customer. Thanks again Joe!
Nice selection, good prices, friendly staff - Joe was helpful and more approachable than salespeople at other stores
Patrick was a great help today!
Excellent intersection with Patrick Bowen. Saw a bed last week and returned to purchase today. Excited to receive it!
Patrick helped us get everything done and was really nice to us!
The team was extremely friendly and helpful. They were able to match a competitirs price, and deliver my couch much quicker.
So shopping there is fine but I wouldn’t ever think about getting any of their protection plan because they suck! Especially diamond care they basically dont cover anything & just take your money for absolutely nothing in return!!! & having said that, you might be better off shopping else where as the staff encourage you to buy this plan stating it covers everything!!
I had the pleasure of shopping at Ashley's. Linsley and Joe helped to make it fun and easy. I will return for any future furniture needs.
Lindsey was great and was so helpful! Love our new items :)
Excellent service and friendly 👏
Patrick was so nice and helpful when helping us find our new sectional.
Great service by Cory in selling my wife and I a new bed and mattress. Very knowledgeable and easy to work with.
I have been an Ashley customer for years. This time, my wife and I had the pleasure of working with Raj. Raj was attentive and answered all of our questions. Our bed frame arrived on time with no issues. I really like working with Ashley furniture!
Brian was amazing at assisting us in the purchase of our king bed! There was no pressure to purchase anything, and he was available to answer any questions we had! Highly recommend!
Lindsey Walton was gracious and displayed great communication skills throughout process.
Lindsay Walton. I only see her!!! She knows my personality and gets me done! I have sent my two kids to buy from her as well. I just love ❤️ Lindsay
Hubert Patrick was an excellent furnishing consultant. He helped us design our living room. He showed us all of our options on designing our living room. He spent a good amount of time with us. Go see him, a great guy!
Joseph Parker was so professional and knowledgeable. Very helpful and kind. We will be a customer of his for life. Highly recommend.
We had a wonderful experience with Mr. Ed Israel. He was so professional, kind, and patient with us as we selected pieces that would work for our home. Furniture shopping can be a little stressful, but Ed made it a great and pleasant experience. We have other rooms we need to furnish in our home and will definitely be returning to this Ashley’s specifically to work with Ed. He is a gem and the team at Ashley’s is lucky to have him. Thank you Mr. Ed!
I just moved to Raleigh and after looking at a few places I had finally found a sofa that i loved. Larry had greeted us when i came in and helped us with our purchase, the process was seamless and we were done with a delivery set up in no time at all. Would definitely recommend!
Thanks so much for your help Larry with my purchases. I know I will enjoy it!!!
Gregory did an awesome job helping us pick out our first two sets of furniture. Highly recommend!!
Ed Israel not sure of the spelling was great, very extremely nice and helpful.. great experience
Patrick was excellent and very helpful. I enjoyed my shopping experience thanks to his help.
Excellent service! Hubert and Sam helped us get everything we needed at great pricing! This is the place to go for any furniture needs in Raleigh.
Nasir at glenwood was great! made sure the rug was ready to take home and everything today!
Patrick was our salesman. He's very knowledgeable of their product. I'll give him 5 stars for his service. I'd highly recommend Ashley Furniture Store, with my eyes close. I got the best service from Patrick. He was very patient, a good listener, and his recommendations were on point. I got everything I was looking for in one shot. Thank you for your help! Thumbs up! 👍
Worked with Larry & he worked with me for a better price which was appreciated
Hello my name is Eric Martin the sales person was great and I would recommend to go to Ashley and ask for patrick he was very pleasant
Patrick was exceptionally professional throughout the process.
Great service
I had a good experience, we tried out multiple items and was given good help on making a selection.
My wife and I moved to Raleigh from out of state and stopped by a variety of furniture stores. Ed Israel welcomed us at the door and helped us find everything we were looking for to furnish our new home. He gave us all the time and space we needed to look around and discuss amongst ourselves, but was available to answer all our questions. He appeared at opportune moments to show us features of furniture we were looking at that we may have otherwise missed and to make sure we were hydrated. 5-Star shopping experience, I highly recommend this location, this team, and Ed Israel in particular if you're in the market for new furniture.
Great experience and friendly staff! Nasir helped me pick exactly what I was looking for and made the process easy! This store definitely knows great customer service!
Ed Israel was very friendly, helpful, and informative. Made our purchase quick and simple. Thank you for the help!
Ed was great at everything. Talked us through it all and helped ensure we got best price possible. Highly recommended dealing with Ed.
Found the perfect sofa and loveseat combination. Looked at many other furniture stores but returned back to Ashley's. Worked with Ed Israel who was pleasant and very knowlegable on all the products that we considered. If you want a lot of options and a great sales associate to work with visit Ed at Ashley's in Raleigh on Glenwood Ave. Thanks again Ed.
Joe was super helpful and kind. He made our furniture shopping experience very easy!
Nasir and Joe Parker are both wonderful to work with! They have made our buying experiences smooth and enjoyable! And are great dealing with my indecisiveness!
I had the pleasure of having Patrick as my sales person and manager. He made the process very simple and also was able to give me a great deal! Everything was fairly priced the in-house financing and 12 months of interest free payments was great and made buying a no brainer! On top of that, the selection was varied and they had many different options for what I was looking for (a dining room table with bench seating, but also with chairs in a rustic style). I will be going back here for all my home needs!
Raj was awesome. He was patient and helped me get exactly what I needed. Would highly recommend.
Very bad experience and not any reply
Took care of me in no time even when I came in with only an hour left till close. They went above and beyond to get me my couch!
Hubert Patrick is an excellent salesman and human being. Very patient and passionate about his job. My family and I recommend him.
Nas provided excellent customer service. He was knowledgeable and help us furnish our home.
I definitely recommend this Ashley Furniture store! We had been looking for a new bedroom set and Larry helped us through every step. He was very accommodating and efficient in helping us find the perfect match and through the entire checkout process. 100% recommend!
We stumbled upon Corey when looking for a new king bedframe and mattress. He did an awesome job at showing us our options and we had a lot of fun at the same time. He answered every question that we had... and we had a lot! Thanks Corey and Joe!! We can't wait to start sleeping in our new larger bed.
Patrick did a marvelous job helping us find our furniture!
We bought a comfortable and stylish loveseat at Ashley. Our salesman, Raj, was very helpful in walking us through the many options available.
Bryan was amazing and extremely helpful. He made it a seamless process and had the answer for all of our questions. Great shopping experience!
Patrick was super helpful, 10/10 service!!
Patrick was marvelous!
Lindsey was awesome! Met us at the front door, showing us all possible options for our needs. Thank you for being marvelous!
Hubert Patrick was very helpful and knowledgeable. We are very excited about our purchase and can’t wait for it to arrive!
Patrick was absolutely MARVELOUS! He spent most of the afternoon and into the evening helping us select the right mattresses and furniture for our new home. We will be visiting again soon for patio furniture!
Brian was awesome with helping us get this great couch.
Ed Israel was so kind. He gave us an awesome deal.
Ed was absolutely awesome!! He sold us the best couch ever and showed us multiple options! He was super personable and helpful, and walked us through each step! I definitely recommend him!
Thankyou Larry boyd good Job
Hubert was awesome! Excellent customer service. He helped us find the perfect mattress. Please ask for him. You won’t be disappointed!!
Patrick was marvelous! Thank u for helping us.
Awesome service!! Nas is amazing provided great service and amazing price
Patrick was nothing shy of Marvelous!!! We sold all of our furniture prior to moving to North Carolina so we needed an entire house full of new furniture!!! He was so patient and helpful making sure we left with exactly what we were looking for! Would highly recommend
Patrick was very helpful with our furnishing of our home! He was marvelous in helping us narrow down our interests
Brian was thorough and detailed. He was not pushy and like a great waiter, he was always close but never in the way. This was our first time buying a couch and he guided us thru the process smoothly. Would definitely recommend Brian!!
Wonderful experience, Brian was great!! Will be back soon.
Went into Ashley Furniture on Glenwood Ave. Gregory was extremely helpful and such a pleasure to deal with. He was friendly, helpful and not pushy at all. I will definitely be purchasing furniture here in the future. Thank you Gregory for a wonderful experience!
Mercedes was wonderful. Will continue to come back because of her!
Patrick was very pleasant and attentive to our needs. Provided outstanding customer service.
Patrick has been an angel and very knowledgeable about his job. When you come to Ashley furniture please ask for him ..
We had a great experience shopping for our couch. Cory’s customer service was outstanding!
Patrick was great! He always greats me with a smile when I walk in. Great customer service!
Patrick Bowen did a wonderful job! Great customer service
Patrick was awesome! He was attentive to our needs and got us out of the door in no time. We’ll definitely be back to this location!
Joe did a great job helping me find the right sofa
Fantastic service! Joseph Parker helped my wife and I find the perfect couch for us! He made the entire experience enjoyable and gave us all the information possible so that we could make an informed decision on our first new couch! Highly recommend going to this store for your next furniture purchase and ask for Joe!
Our recent visit to Ashley was very relaxing, we were not being pressured at all. We found what we were looking for and more. Joe was very Helpful and Knowledgeable. We’ll be going back soon 😉
Had a very good experience working with Raj. He was the model of patience and professionalism helping my wife and daughter select several pieces for her apartment. Upbeat and cooperative vibe from other staff at the store. Highly recommend Raj.
Raj was a stellar salesman. Very patient and helpful.
Bert was an amazing help setting up my new home. Because of him I’m customer for life. Thank you!
Cory was amazing!!! He helped us find a perfect sectional!! This young man needs a promotion! He did not pressure us and was very easy to work with!!! We had a great experience and are very excited for our new furniture!
Nas hooked us up - I hate when they are like vultures but Nas was extremely helpful without being overbearing. It was a great experience!
Very friendly staff with a huge showroom and great variety of products!
Very good experience buying here..the team is so helpful and kind. They told us about all the options... Leean, Clhoe and Jorge were awesome 👍
Had a great experience at Ashley today. Raj was extremely helpful, showed me several options on what I was looking for, and made the whole buying process seamless. Thanks Raj - everything was great!!
My wife and I love the outstanding customer service every time we arrive always helpful knowledgeable and with a smile. Thanks to Brian for our lovely bedroom furniture.
Patrick was very helpful! Wonderful experience
Mr. Edward was so helpful.
I really enjoyed working with Hubert our salesman. He was super friendly, easy going and chill to work with. Patrick also worked with us on the details of our order to get everything the way we wanted it. We tried Arhaus, Rooms To Go and Pottery Barn and by far we had the best experience at Ashley furniture.
Great experience and I will definitely be back,the young man who helped us was terrific.Cory two thumbs up
My visit to Ashley was a great experience! As I entered the store I was greeted by Lindsey as she shared some basic information about the store and specials. As I moved through the store Lindsey was visible and frequently checked in with me, but no pressure was applied to make a purchase. Eventually Lindsey was able to orchestrate a sale with me on a few pieces of furniture. She worked to get me the best price possible. She was friendly, informative and seemed to value me as a customer!
Cory was our furniture consultant at the Raleigh branch. He was very personable and extremely helpful and patient with all of our questions. It was a superb experience despite a smaller wallet when we walked out of the store. I would whole-heartedly recommend Ashley store to any friend and family and will be back son.
Loved the furniture here after struggling to find a sectional or dining table we liked at other stores. Raj was very helpful as we made our selections and helped us get an excellent deal!
I had a great experience here. Brian worked with me to find a new mattress. They took a lot of time helping me find one that felt just right. I was able to get a great deal here as well. Highly recommend this place.
Patrick was so helpful and we had an overall great experience.
Patrick was very helpful, we had a great experience.
Edit: I recently spoke with Leann Breeden, the sleep sales manager, regarding a comfort exchange. She was beyond helpful, informative and quick with assisting my process. Thank you Leann! My experience at Ashley was beyond what I expected. Bert helped my wife and I look for a couch. He was knowledgeable and attentative to our price range and desired look. We couldn't be happier with our choice and I highly recommend anyone ask for Bert!
We had a great experience with Raj over the past two weeks! He was very knowledgeable and patient while we were making our decision in purchasing our kitchen set, office furniture and a new mattress. I cannot wait til it’s delivered! Thanks again Raj for being so helpful! I love our purchases!
Hubert from the Ashley Furniture Store on Glenwood is a delight to work with. He has the perfect balance of providing helpful information and giving you space to make decisions.
Patrick at the Raleigh branch on Glenwood did a great job. Helped move furniture and look at colors and brainstorming. Thanks Patrick!
It's unfortunate I have to give 1 star . i would give zero if given an option. While the salesperson was attentive the rest went downhill. It's been a month - no phone call, text, email about my delivery. They gave my furniture to someone else, they said, when I called. Now, I have to wait another month! I WILL NOT USE THIS COMPANY AGAIN! Service is key, Ashley Furniture Store.
Lindsey was so helpful in helping us choose our furniture pieces!
Ed and Patrick are extremely helpful, professional, patient and amazing people. They patiently answered all of our questions and tirelessly helped us find the solution for our home needs. This was my best experience at a furniture store and I will definitely be coming back here whenever I need any furniture.
Patrick was amazing to work with—he made the process super clear, made sure we got a great deal, and kept it short and sweet.
Really good quality and veryyyyy kind professional staff. Really happy to deal with Ashley. Highly recommended
Cory was great to work with. No pressure and very helpful!
Patrick did such an amazing job helping me out with my bed frame and my first purple mattress. Very professional and efficient!
Patrick rocked!
A nice guy and very professional and polite.
Patrick was extremely helpful when trying to find some new bedroom furniture. Ended up getting a new bed frame, dresser and nightstand. Easy and quick purchase. Great looking furniture on the floor, too.
ED has been fantastic with helping us. Soon as we walked through the door he was very welcoming. He checked on us to see if we needed anything. He listened to what my needs were & gave me options. Ed is very pleasant & very glad I got to meet him today.
Stopped in to look around at some different sofas. We had lots of questions and wanted to test out different materials. Patrick was very knowledgeable and worked with us on price to get us exactly what we wanted! Highly recommend this store and working with Patrick!
Larry was and excellent sales rep. Go and see he is wonderful
Looked for a new sofa bed today and Cory was super helpful! Left happy with a well priced one!
Nathalia is AMAZING!! She helped me find the perfect couch and end tables to match my current furniture. She was so friendly and helpful, and didn’t rush or pressure my decision. Thanks Nathalia!
Great experience last night with the team. Ed and Joe were extremely helpful and a pleasure to work with. Looking forward to a return for future needs
I wasn't sure if I was going to commit to buying some new furniture pieces when I first walked in, but Larry B. immediately made me feel comfortable and wasted no time in finding exactly what I was looking for! I didn't have an easy request of him that day, but he delivered and I was able to go ahead and commit to my new furniture (that I am very excited to put in my new home) and get a great deal! Thanks for the wonderful service!
Great customer service! Bert is super nice and knowledgeable of their merchandise.
Good experience today and nice dealings with customers
Larry Boyd was professional fixed an issue that was in the computer, went over everything in detail. Wonderful experience. Highly recommend.
Hubert P. was very informative & helpful in finding me a high quality bed frame & dresser of my liking that will last for some years !
We visited this store today and purchased a sofa after visiting 2 other furniture stores close by. Cory was our salesman and was AWESOME. One of the previous stores had terrible customer service snd made me want to go home. We walked in the door and his energy, friendliness, and knowledge was like no one we had seen all day. Kudos to him! We found a sofa we loved and there was no way I was giving another store our purchase after seeing how professional Cory was. He made the decision so easy for us! I look forward to our new sofa and he should be rewarded for his kindness!!
Larry was very helpful. Overall was a great experience.
Patrick was great! Super patient, explanatory, and friendly!
Hubert was helpful, friendly, and gave us the space we needed to make a decision. Thanks Hubert!
Great experience with Bert!!
Joseph was great to work with. He was very informative. Will be coming back soon.
Great experience, Joseph was very patience and pleasant to work with. I’d be coming here again for my next purchase 😊
Thanks for helping our family Joe Parker!
Thanks Joe Parker for working with our family today! We appreciate your help!
Great service from Joe Parker!
Go see Larry B @Ashley Furniture Store on Glenwood. He was very knowledgeable and patient with us while buying a couch and dining table!
I had a great experience with Larry who helped me to find pieces to match what I needed to create my bedroom suite. We walked all over the store and got our steps in and he was patience and engaging.
Shopping experience at Ashley on Glenwood was very pleasant! Bert showed us the specific table we were interested in seeing in person, which was great! He was lovely to work the the whole time.
Bert was very helpful, knowledgeable and friendly.
A collection of furniture which will make you happy everytime you look and use.With Raj ,all trying to make it easier to choose from a million of collections ,by just understanding what we need.Thank you Raj..we love Ashley collections!!
Patrick was professional & knowledgeable. We will likely be back again for other pieces in the future.
Beyond excellent customer service!!! Raj was absolutely amazing and helped us get an INCREDIBLE deal on our couch! We are very thankful and appreciate all of his help!
Great selections and options available. We were helped with Raj and he was absolutely wonderful to work with! He was very attentive and spent a lot of time with us to make sure we felt comfortable with our first big home purchase. Definitely recommend checking out the store.
Patrick is the best!
Patrick did an amazing job. Thank you so much for your help!!!
Larry Boyd was very helpful with our purchase today. He communicated well and was professional.
We had a wonderful experience shopping with Ed! We were anticipating being overhelmed and he helped us find the perfect mattress, bed, and dining room table. Not only did he listen to our needs be educated us on how to maximize the benefits of what we picked. We will absolutely be back!
Rajesh was very helpful
Ed helped us find the bed the exceeded our expectations and found a new dining room table. Will return for future needs. Such an easy and seemless process!
Nas was a very helpful employee and made sure we were happy with what we got and showed as all of the different features of the different items
Great customer service from employee naz furniture is nice and good quality
(Translated by Google) Natalia did a great job, she helped us a lot, she is very professional. Thanks a lot. Natalia did a good job, I'm very grateful for her work and she's a professional. Thank you so much! (Original) Natalia hizo un gran trabajo, nos ayudó mucho,es muy professional. Muchísimas gracias. Natalia did a good job, I’m very grateful for her work and she’s a professional. Thank you so much!
Nathalia, doing a very good Job, appreciate the attention.
Nathalia was extremely helpful and made sure we got not only the furniture that was best for us and in the colors we wanted, but she made the delivery very easy and stress free. Thank you Nathalia!!!
Nathalia was super helpful and made getting our delivery set up really easy! Thank you!
Mr. Greg Brooks is amazing. So helpful with me purchasing a new bedroom furniture set. I am so happy with my purchase. Please see him at Ashley Furniture.
Customer service was great! The home furnishing consultant Greg Brooks was very helpful and friendly! I will be back again to purchase furniture.
I had a phenomenal experience shopping with Mr. Ed! He was knowledgeable about the products, patient, and very kind. I would absolutely recommend shopping with him for any of your needs.
Patrick was amazing! He made everything so easy!
Great selection and quality. Working with Brian was awesome. Thanks and looking forward to our delivery!?
I am very pleased with the service offers at the stores. Bert and Ed helped me in identifying the right product and they patiently answered all our questions. Excellent service
I have made a few purchases at this location before and every time it has been an excellent experience. Today I came in to make another purchase and Ed has been nothing short of amazing! He’s been very helpful in looking for the best deals and at the same time is making sure I get the best experience possible. Definitely recommend!
I am very satisfied with Ed, very good service treating us the best possible way to get my furniture.
Ed was amazing to purchase our table with :)
Brian Adams just helped us with a mattress and new bed purchase. He was extremely helpful, friendly and knowledgeable and we couldn’t be more pleased. Thank you Brian for your patience and all your help! He also pulled in one of his teammates with an expertise in mattresses, Sam, who was beyond helpful as well! We will be back!
Amazing service! Fast delivery. Fair price! Thank you Patrick!
Easy transaction, great price! Our rep Hubert is the bomb!
We had an incredible experience with Ed at Ashley!! We bought our sectional sofa and a dining table here and Ed gave us the absolute best customer service. He was so helpful and went above and beyond to make sure our furniture came in and with no issues. I highly recommend going to Ashley and working with Ed!! We will be buying all our furniture from here in the future :)
Worked with Greg and had a fantastic experience! He got us the couch of our dreams and for a fair price!
Patrick & Ed were absolutely amazing! They stayed till closing to sell me my entertainment and living room package. Most humble and kind humans I have ever met! I would give them 10 stars!!! Thank you so much! Ed was so sweet he walked me out and waited till I got in my car at 9pm at night. Going above and beyond! I’ll be back because of him.
Patrick was awesome in helping me pick out a new couch. He made the process quick and painless. Definitely recommend!
Cory was awesome. No pressure and helped make the purchase process quick.
Patrick was very helpful in assisting us with our selection
This praise is long overdue, but so necessary as I’m sitting on my new, beautiful, comfy couch thanks to Tara! I cannot speak highly enough of Tara. It was such a pleasure working with her and she made the process of getting my new couch and chair so quick, easy, and hassle-free. She is so kind and personable. She gave me the best advice- the kind she would give her own daughter (as this was my first furniture purchase). I couldn’t have been luckier to have worked with her and would recommend her to anyone looking to buy quality furniture!! Thank you, Tara!!
Ed was great! Very patient and a lot of expertise on dimensions.
My husband and I came in to window shop and were greeted warmly by Ed Israel. He was very helpful and also gave us space to shop and discuss purchases without hovering. Overall, a great experience (and a great deal as well!) Thanks Ed!
Lindsey Walton, Sales Expert was amazing!!! Happy customer 😍😀😀
Raj was very helpful, thorough and professional. He did a great job coordinating our order and making helpful suggestions along the way.
Our salesperson, Hubert Patrick, was there when we needed him, but gave us the time and space to explore on our own. He made our experience easy and pleasant, and we wound up purchasing just what we need for our patio. We will definitely return when we the need arises.
We had an amazing experience at Ashley Home store. Lindsey greeted us and helped us choose the right furniture for our new house. She did not push or force her choices on us , gave us enough time to decide and helped us with the best offer at the time. Lindsey is a thorough professional ,very patient and personable. Would highly recommend Ashley and Lindsey.
Ed Israel is absolutely the BEST ! Samantha & Joseph the managers are also amazing and helpful with keeping us where we wanted to be with what we wanted . It was a pleasure shopping for our new bedroom set and mattress ! We will be shopping again for our living room set specifically with them ❤️
Worked with Patrick on finding the best bedroom set and mattress within my budget. I did go a little over on the mattress. But good sleep is with it.
Working with Cory was fantastic! My wife came during the day after a not so great interaction at a different location. She called me and told me how awesome he was, and I drove to meet him before he was supposed to leave at 6. He stayed the extra hour to make sure that we were okay. We are the annoying couple that kept adding stuff as he was getting everything together, and he took it in stride. I would definitely go in asking for Cory if you have any needs. Thanks Cory!
Patrick Bowen was outstanding to work with. He listened to our needs and helped us purchase a product to meet our needs
The sales person we had was fantastic. He was very accommodating, I can’t say enough positive things about him!
Joseph has been phenomenal, honest and has made himself completely available to every question and concern that arises. I have purchased over 5 k in furniture, confident in every piece because of his expertise and professionalism. He has an excellent eye for design and was able to assess my ideas. I am so grateful to him and this particular location. I highly recommend seeing him.
Amazing experience! They had everything I needed. When you go in, ask for Raj!
My Fiancé came in today with the plans of getting a new sofa for our apartment. As soon as we came in we were greeted by Bert and he asked various questions to point us in the right direction. We did a couple laps around and Bert checked up on us a couple times throughout and gave us helpful pointers on what sofas he thought we would like and did some demonstrations on the durability of the sofas to see if they fit our needs. He helped us through the finance process very smoothly after we found the sofa we wanted and we went ahead and ordered it right then. He stayed passed closing to help us out and was very enjoyable to work with through the whole process. Would highly recommend visiting this store and working with Bert.
Gregory Brooks was very helpful in getting us a new couch.
Larry was super helpful and friendly. Highly recommend this store
Larry B. provided great service. He helped me find the specific pieces I was looking for, along with finding me the best deal.
Great store and products. Sales person was extremely helpful and a pleasure to work with. Would highly recommend.
Joseph was very helpful with our purchase of a new couch! He was knowledgeable, friendly, and made us feel very comfortable.
Larry Boyd did a great job of helping me find a mattress that will work for me! Great customer service!
Great customer service and a personalized experience. We enjoyed our walk around and felt at home talking to Nasir.
Great service and a great experience. Nasir made the whole process so much less stressful and personalized the process.
Walked through the store with Nas and he is the best! Super friendly and knowledgeable about everything, he is the type of employee that makes a store successful.
Came to price check some things and I appreciate Joe’s friendly service. Very knowledgeable and felt no pressure from him. Great to work with and yup I ended up buying same day!
Joe was great! Very personable and professional. Thank you!
Excellent customer service!
Hubert was extremely helpful and great to work with! Great overall experience.
Joe Parker was awesome! Ask for him next time you visit Ashley
Joseph was incredibly kind and thoughtful during my visit. I am in the process of furnishing my first home and he provided a variety of furniture ideas that perfectly matched my style preferences. He answered all my questions and even drew out a room design so we could go over the furniture layout for each space. I will definitely return!
Great experience with this location and the sales representative Nas. He was most helpful in showing us options on exactly what we were looking versus trying to up-sell us. His enthusiasm and willingness to listen to and understand the customer was much appreciated.
Larry was extremely helpful and patient while we found what we needed. Would highly recommend anyone go with him for your purchasing!
Hubert was great! He was very responsive and helpful even on his off days. Great experience!
Lindsey was a true professional. She helped me choose matching sofa and tables which is something I am not good at! :) She spent a good amount of time with me walking me thru the entire process and gave me a detailed printout of everything I ordered.
Ed helped me find the best mattress and sofa for my new home. I’m so thankful for his help and expertise.
Nathalia was awesome! She treated me like family. I hope to do more business with her!!
Nathalie Cruz did a wonderful job helping me pick out pieces of furniture from my new bedroom!!
Worked with Nas and he helped ensure I got the product I wanted and put in some extra work to ensure everything was protected and to my liking! Thank You Nasir!
Joe is an outstanding sales person. I have been to many stores but chose to do my business at the Glenwood Ave store mainly because of the level of customer service.
Joseph Parker did a great job helping us with a bedroom set for my granddaughter. Got the full set and he was terrific—personable, knowledgeable, and helpful. Strongly recommend him!
Raj was amazing and patient with my many questions. He has helped furnish my whole house in the last year. I will be back to see Raj
Larry was very helpful and I would recommend him and the rest of the staff at this location to anyone. Great experience, thank you all for your help!
We recently made a purchase for our patio, and we liked the store so much. Very good quality of furniture. The store manager Bert helped us well. We recommend it!
The staff was so friendly and helped me find exactly what I was looking for, especially Nathalia! She had so much patience and showed me everything I needed to see!
Greg is the 🐐. Best help I have had from a store representative. Super kind and helpful.
Had bad experience with the store , Ashley as brand is good and I have lots of furniture from Ashley First of all got incorrect information on offers and then unprofessional behavior After purchase , I got damaged furniture
We love Ashley Home Store! They have beautiful, high quality furniture for great prices. I highly recommend!
Experience is good and representative was very good in understanding our requirements
Cory is absolutely the Best salesman ever..He needs a raise❤️Thank you Cory
Cory is the man with the plan go see him.. Best service ever thanks.. please note he'll sell water to a whale!!
it was a great experience! Ed was wonderful, he was thorough and genuine through every part of the process of getting a new mattress!
Just wanted to put out there our experience with a living room set we purchased a few years back. Ashley and thier sales staff were awesome except for thier explanation of the protection plan. Avoid the Diamond Protection plan, its a total waste of money in my opinion. We had some fabric separation and picks from our dogs which did not get covered even though we were told by Ashley most every type of damage was covered. Think it was definitely a miss communication to us what the coverage will actually pay for (ie only spills or pet accidents ect). So save yourself that 149.00 dollars toward the next purchase instead.
Lindsey was so helpful in our experience and furniture buying process. She made us feel comfortable as new homebuyers and guided us in our decision making process without applying any pressure to make a purchase.
Patrick went above and beyond to help me with a living room, dining set and bed. Seriously outstanding customer service, walked me through each item clearly and was patient with me while mixing and matching what worked best. He is 100% the reason I didn’t purchase an order I had ready with rooms to go.
We are super excited for our sofa to arrive! Raj gave us exceptional service and knowledge about the material that is used in the sofas, which factored our decision to purchase. He was very patient and helpful when we decided to buy a table as well.
Joe was amazing!
JOE was amazing! He listened to everything we were looking for. Found us an amazing couch that my girlfriend AND I loved!!
Hubert was very knowledgeable, gracious enough to move furniture from one end of the store to another, and was extremely patient. We appreciate all of his help.
Gregory did an amazing job helping me find exactly what I wanted. I would recommend everyone to ask for his assistance.
My husband and I were met by Nathalie when we entered the store. She was very friendly and professional, and helped us as we looked around for a sofa and loveseat set. She was very knowledgeable about the couches we were looking for and patient as we looked around and had several questions. I would recommend her to anyone looking for furniture at Ashley and would request her to help us if we shop again in the future.
Jo was amazing. He very helpful and knowledgeable. My wife and I definitely shop at Ashley’s again
Nas was great in assist8ng us with our purchase.
I just wanted to say that Cory was very helpful in my search for living room furniture, coffee table and end tables. He is super friendly and spent as much time as I needed to feel comfortable with my purchase. I also want to mention Sam was very helpful and made me feel comfortable with my purchase also. Two very good employees working for Ashley. Very dedicated.
Cory took great care of us and our furniture arrived right on time.
(Translated by Google) nathaly (Original) Nathaly
Nasir was very helpful. Most of their employees are super kind.
Loved the customer service at Ashley furniture. Our buying process went smoothly mainly because of the patient and courteous people in the store. Would highly recommend this store to my friends and family.
I am truly pleased with my experience at this Ashley Home Store. I truly appreciate Tara’s expertise and her very friendly demeanor. Tara and Patrick went above and beyond to enhance our experience and we were able to purchase the pieces we wanted. I HIGHLY recommend Tara and Patrick for the best experience.
The service was absolutely amazing! The staff is incredible and Tara Tabacek is worth every penny. She was so helpful and patient with me in finding the right furniture pieces. I will definitely come back to purchase more furniture in the future.
Raj was very helpful when we came in which allowed us to move through the process and buy multiple things efficiently
Ashley store on Glenwood have very good services. Raj helped us what we are looking for and all the options are available. Overall highly recommend it.
I was helped by Rajesh and he was excellent in his customer service. He helped me through looking at different types of bedroom furniture and explained me very well with price comparison. He was so patience and helpful. I would definitely recommend Ashley Furniture to my loved ones.
I showed up late Wednesday evening…just looking. Gregory Brooks was my salesman and was a pleasure to deal with. As my sister said, he was there for any questions-but did not nag or hinder us looking on our own. Ended up buying a nice couch and chair set. He’s a very helpful salesman…and has a great personality. Ashley’s had a very nice selection to choose from. It was hard to decide!
Joe Parker was great, super helpful and willing to answer all our questions. Would definitely work with him again!
Joe Parker was amazing and was very knowledgeable! Would definitely work with him again
My girlfriend and I visited this store several times as we made our way down “furniture ave” (N. Glenwood) trying to find a sofa option for our new rental home coming up. Two of the times the consultant (and the person who eventually brought us to our mutual decision) was a cool guy by the name of Cory Castille. Apt to answer any questions and help my girlfriend and I navigate fabrics and builds and durability with two pets in mind wasn’t easy, but he handled it with ease. We appreciate the genuine interest in our needs as well as some fun, aside conversations throughout our decision making process. Today, we ordered from the Maggie collection (sofa and ottoman), which are currently due to be delivered by 5/10/23. As of now, we were told this date shouldn’t be an issue to meet, but the policy in writing is “up to 3 months” so there’s that. Inside their control, Cory and the Ashley team did what they could in terms of helping us with discounts and providing the info we requested to ultimately make our decision. I would recommend Cory again to a friend if they were looking for a good deal on some nice new pieces of furniture for a home! *** I will return to edit/update this review solely for delivery issues, if it comes to that!
We had a superb experience yesterday! Joe Parker was of great help! He explained everything so nicely and provided a lot more options to choose from. Really appreciate for overall experience.
Awesome staff. They are courteous and very knowledgeable when asked about details of the products they sell. Very helpful. Thank you.
Patrick Bowen was an excellent sales manager, extremely knowledgeable and helpful. Overall, had a great experience buying a sofa set with all the additional options included. Thank you Patrick and thank you Ashley!!
I love the great customer service that I was shown while shopping for a new bed. Herbert was the best at his job. He made me feel comfortable and appreciated. He was friendly and easy to work with. He was able to get me what I needed at a price point that I could afford. I am glad to have met him as my customer associate. Tammy
Lindsay was great and very helpful. I would shop with her again.
We had a great experience shopping for a recliner at the Ashley Home Store on Glenwood Avenue. Our sales associate, Joe Parker, was very knowledgeable about the products and very kind and helpful to work with. Highly recommended!
We had a wonderful experience working with Tara. She was very authentic and was very knowledgeable about the available collections, pricing, and design to fit our needs. If your looking for quality furniture and a stellar experience; check Tara out at Ashley furniture.
Patrick was awesome to work with! He promptly greeted my husband and I when we came in, introduced himself and asked us what we were looking for. He didn’t put any pressure on us and gave us space to look around and discuss our likes and dislikes. Patrick provided us with “The extra mile service” when we were finalizing our order. I would highly recommend working with Patrick at the Glenwood location for your furniture needs!
Greg was very pleasant and helpful. I went in to see some furniture I had seen online and I ended up buying different items while I was there. Although I didn’t plan to purchase he was yet he was helpful in looking up availability and other items that would finish off a set. Everyone in the store was very helpful and kind. We ended up purchasing a floor model and it was great to hear that they would disassemble and load up on truck for us. That is great for someone like myself that would have had to do that solo.
Raj @ the Raleigh Glenwood Ave store was courteous, engaging & professional. My wife & I were MORE than pleased with his service and the price point for the loft/movie room furniture we selected. Thanks Raj !!!!
Cory was so helpful on the phone is the reason why I came to Ashley furniture. He went above and beyond with every question that I had. When I got to the store Cory greeted me but was currently helping another customer so we had Joe come over and help me right away. Let me tell you, Joe is amazing! If I had an A team, he would be on my A+ team. Knowledgeable, helpful, pleasant, and the patience of a saint. I'm very picky. And he was so pleasant dealing with me. I hope he knows how much I really appreciate his excellent service! I will definitely come here again because of Joe and Corey!
Joe was the nicest and kindest person that I met in any furniture store in the US. I will definitely return to this store again and will recommend all my relatives to visit them
My fiancé and I had a great experience from beginning to end. Johnny was very nice and helpful with making sure we found exactly what we were looking for. We successfully found a bed frame, mattress, and king bed within a few minutes and the price was just right! We were definitely impressed and the delivery came within a week, on-time. The guys did a great job with delivering our products, not touching the walls, and assembled it fast. We have no complaints, thank you!
Patrick was absolutely awesome! He helped us pick an awesome set for the living room and answered all of our questions and never pressured us at all! He made sure we found a set that would meet all of our needs and we picked something that we will have for years to come. We are 100% totally satisfied with service provided from Patrick and we will definitely refer our friends and family to Ashley Furniture in the future!
Nas was wonderful! Very personable and helpful for my purchase of two accent tables! Thank you Nas!!!
Today I went with my parents and sister to buy our beds but I had little knowledge about buying furniture. I was later assisted by our consultant named Nasir, he helped my parents and I with the process and offered us really great deals in which worked at our advantage. I enjoyed conversing with Nasir and working with him.Thank you for the great experience Nasir and keep up the great work!!
Patrick was great. Super patient and walked us around the store to show us options that were in line with what we were looking for.
Worked with Patrick had a great experience. Happy with my purchase!
Joe was very patient and helpful!
Raj was a big help and great to work with, we love our new living room!!!
Excellent customer service, experienced sales representative, knowledgeable and an amazing team. The delivery was timely, highly recommended to check out this outlet. Awesome experience, You rock.
Bert greeted my family and I as soon as we entered the store. We went in looking for a new living room set. Bert checked on us periodically and answered all of our questions. We were successful with picking out a set. Bert made the process smooth, fast and easy! That was a huge plus for me, considering I had two restless kids with me. We didn’t originally go in to look at mattresses, but I’m glad we did! Bert really knows his stuff when it comes to the mattresses! After being properly educated about them, I’ll definitely be back to purchase one! Thanks Bert! You were awesome! :)
Nas was so helpful! I needed a couch and wanted a simple shopping experience. I certainly got the help I needed and was a quick and easy time !
my visit today was great thanks to nas for his help today
What an amazing Ashley furniture store, great customer service, great atmosphere, warm and welcoming. I want to give a big shout out to Nasir, who is being a great help from day one. If you do come to the store, please see Nasir, he is a great help. He will give you all the information that you need to purchase asset from the store. He needs a pay raise, because he is very excellent at what he does.
I had an amazing experience. I worked w/Nas and he was extremely knowledgeable about what I needed. He pointed me in the right direction to what I was looking for to complete my bedroom area. I will most definitely be coming back for a revamp on my living room space. Thank You handsome ! 😉
Nas was amazing today!!! We went in for a futon and he helped us find exactly what we wanted and actually ended up helping us fix a problem we had with another ashley purchase we made a year ago!! Im also super impressed by the amount of inventory they had in their show room!! Great service!!
My experience with Nasir was the best! Professional, courteous and very knowledgeable. He was available to answer questions but gave me space and time to look around. I have purchased from Ashley in the past and would definitely recommend!
Hubert is professional and provided the required assistance.
Greg was a pleasure to work and very patient with us. Great experience!
Nas was great! Fun vibes, great quality products, easy delivery and very reasonable pricing! Will be back in 45 days to buy more!
Worked with Ed Israel and bought ourselves a recliner today. Great service! Highly recommend using him when coming to this store! He is kind, knowledgeable and very patient. Will be using him from now on for any future purchases.
We had an amazing experience today at this Ashley location. We were greeted by Raj, who was also our sales rep. We were looking for a bedroom set for our son and he guided us in the right direction. He was very good about giving us space to look but also near by if we had any questions. He was very knowledgeable about the merchandise and deals going on. He helped us every step of the way. Overall, a great experience and we found what we were looking for. We will be back, thanks Raj!
Natalie Cruz in Glenwood location was amazing to work with. Look for her in the store :)
Cory was absolutely helpful, amazing customer service . Please ask for him !
Patrick is an EXTREMELY knowledgable and helpful associate for a first time customer hunting for a new mattress!! He was patient and answered every question I had about them, and even made sure he had what I was requesting (Ashley chime queen bed) was in stock! Thank you for a pleasant first experience!!
I love my new couches
Ed Israel helped us find a chair and a half. He pointed out a few for us to sit in and discuss, left us alone to wander the store, and make a selection. He made the buying process even easier by offering an excellent delivery date a very good discount. Sold!
5 star store service. Mr Hubert Patrick helped me choose a bed and mattress. Focused on customer needs and expectations. Calm and patient. I recommend the store 8331 Glenwood Ave Raleigh NC 27612
Hubert was awesome at helping us choose a dining room table for our new home. He was informative, helpful, but not pushy at all which we really appreciated. He directed us to tables based off what style we told him we were looking for & gave us our space to look and make a decision. He also found a better discount online that was being offered through corporate and was able to help save us some money!! Very happy with the service & looking forward to receiving our table!
Great experience! Went in looking for a specific couch and Joe was a huge help! He helped us find our dream couch! He was so easy and wonderful to work with!
Cory was incredibly helpful and wonderful to work with! He immediately understood my style and was able to make great recommendations. I had to make a couple of trips into the store before making a decision, and every time he generously answered all of my questions and never made me feel pressured to make a purchase until I was 100% sure of my decision.
I had a great experience! Definitely 10 stars! Plus Yadira, was wonderful and extremely helpful with my needs. I am very indecisive and she was super patient with me, I highly recommend going here.
Service great,intire crew..Ed,Tara,Naz
Hubert Patrick made my purchasing experience easy. He is really knowledgeable. I was able to make my decision based on the details he gave me. I can't wait to get my top-grain sofa set!
Ed was extremely helpful and wonderful to speak with about our options. He showed us what would be best for what we were looking to purchase. He made our trip a very pleasurable experience
Ed Israel was charming and knowledgeable about the various products. We will definitely come back for a follow up purchase due to his customer service.
Lindsey is wonderful to work with-thank you!
This store is absolutely AMAZING! Gregory was the most courtesy, helpful, kind sales clerk I’ve every encountered. He ensured that all of needs were met and definitely exceeded our expectations?
Joseph Parker was helpful and we received the discount we needed to close the purchase
Nasir was very helpful and a 5 starter. Thanks
Joe Parker helped us tremendously in our search for a special chair. He asked the right questions and directed us in our search. There was never any pressure and he was very knowledgeable. Thank you Joe.
Cory Castile was awesome to deal with. He was knowledgeable, friendly and helpful. See you at the beach Cory!
Upon entering the store, Raj immediately greeted me professionally..I didn't know whether I would leave with or without a purchase but I definitely left satisfied...thanks to the quality of the product and Raj👍
Joe was super helpful!
Was greeted right away and was able to browse on my own before ready to place my order. No pressure. Many styles to choose from.
We visited Ashley very late in our furniture search and had already decided on features, colors, and style. Not only did we find exactly what we sought, but our associate Lindsay also could not have been more helpful. Lindsay kept out of our way and allowed us to look on our terms, but was never far to answer questions or provide gentle suggestions. That particular style of salesmanship really resonated with us and allowed us to feel comfortable and confident in our choices. We will definitely shop again at Ashely Furniture, and we will definitely seek out Lindsay to assist us.
Great experience! Got a fantastic deal on a really nice couch, table and chair. Excellent help the whole time by the staff. Everyone so friendly, and helpful to us, and each other.
Lindsey did great working with me shopping for new living room set!
Lindsey provided fast and professional service. She’s my “go to” person now. I will recommend her to my real estate clients!
My salesman Patrick did an amazing job he greeted me and my daughter as soon as we came in and I was sold from then on come see Patrick he is amazing!!!!
He did his thang🥰
Raj was absolutely amazing helping my mom pick out her furniture set!
Great job! RAJ is awesome come see him!!!
I purchased a really expensive item from this store. To be honest I was sold on the product at a sister Ashley store. I left that store and was referred to another associate. Said employee did not sell me on the item and it was $4k. Something else happened and I was NOT happy about it and decided to get a refund on what I paid. I went to the store and Patrick greeted me at the entrance very warmly. My intention was not to continue business at this location. Patrick was extremely patient and empathetic when he heard the story. I ended up continuing my business with this store. Thank you for all your help, even after hours. Your professionalism is impeccable and admirable.
Larry was a pleasure to work with. He went above and beyond coming in early to accommodate my schedule. Thank you!!! We’ll see you next time / room!!
Had a great experience shopping at Ashley! Raj helped us buy a new sectional. He was very friendly, while giving us our space to look around and shop. I was very happy with the quick turnaround—we ordered it on a Saturday and it was delivered the next Friday.
I’ve always had amazing experiences at this store! I specifically came looking for a sectional a few months back and Tara was a joy to work with. After my trip there I had a few choices to choose from. Fast-forward some months, I made up my mind. Tara made the buying process a breeze and explained all financing options thoroughly!
Nice selection, good sales staff!
Nas was great! Thanks for all your help, love the new furniture! Would recommend
Had a great experience working with Nas. We bought a beautiful couch for our home and loved the service we got. After talking over some plans with Nas we also bought a sofa table to go along with it, thank you!
We bought our Home theater recliner sofas from the Ashley store in Raleigh (Glenwood Ave). It was a great experience. Raj was super helpful, gave us the tradeoffs and helped us get a great deal. Thank you so much. Highly recommended..
Hubert Patrick was amazing to work with and will definitely work with him again.
Tara is amazing! Understood our needs and felt she had our best interests at heart. Thank you again Tara!
Ed was supper great and we enjoyed our shopping experience.
Nathalia was very nice and knowledgeable about the Inventory and the options that came with each piece. She was very pleasant to work with and answered all of our questions. We will definitely come back to work with Nathalia again!
We happened to be driving by with no intention of actually buying a new sectional couch today, BUT after working with Nathalia and seeing the wide selection that Ashley Furniture offers (including reasonable financing options), it was a fairly quick and very unexpected purchase. Nathalia answered all our questions and worked with us to filter through all the numerous options until we found the perfect couch for our specific needs. The furniture was great, but it’s the knowledge, understanding, and friendliness that Nathalia provided us that made this an easy decision. We’re excited for our new purchase, and will definitely be working with Nathalia for our future needs. 😎👍🏻
Great store, staff is great, we worked with nathalia and she was amazing!
Nathalia is very helpful she knows a lot about the furniture
Nathalia & Patrick were great to work with. I knew which furniture I wanted because I had visited it several times & was ready to purchase. Very easy process.
Went furniture shopping for our new house and dealt with Patrick both times, once when looking and a month later to buy. Patrick remembered us and most of the furniture we had looked at. He made the whole experience easy and painless. 10/10 will be returning and buying with him again. Thanks Patrick from all of us! Looking forward to the new furniture being delivered!
Raj was very nice, accommodating and a pleasure to work with. He assisted my mother thru the entire process and explained everything fully. I recommend Raj to help assist you in all of your furniture buying needs. A “Big Thank You” to Raj for a hassle free no pressure buying experience.
Super easy experience. Patrick was very helpful. Definitely recommend.
Came in hoping to have an easy transaction and that’s exactly what Gregory did for us. He was so welcoming, personable, informed and patient. He allowed us to take a look at the showroom and then came up to us to see if we had any questions. I highly recommend seeking him out if you head over to Ashley’s. Thank you for making our shopping experience hassle-free, Gregory!
For my first time in the store o was very impressed with the atmosphere. My sales associate Bert was very helpful. I want to thank him for being outgoing and makes me want to shop here again
This is our second trip to Ashley in the past six months, had excellent service both times. Bert helped tremendously with or mattress selection as was very kind and considerate.
We walked into the store with very little expectations but Nathalia Cruz and Mark helped us choose the furniture effortlessly and they understood our requirements on dot. The customizations we requested were accommodated with utmost care and patience. I would recommend this place to anyone looking for great collection.
From start to finish a five star experience. What a great team Joe has! We actually had fun purchasing a new sectional and adjustable bed. No badgers at this place just awesome products and service. Everyone smiling! Mike & Melissa
My wife and I were looking for a lot of furniture and Patrick was very kind and helpful, but not pushy, also very knowledgeable!
Corey was wonderful with helping me pick out a new sofa!
My wife and I were shopping for a new couch, after visiting several other stores to no avail, we walked in Ashley furniture and we were met by Raj. He informed us of the sale they were having, directed us to the couches, and let us walk the store on our own. He then found us walking around and asked if we had any questions. My wife then showed him a sofa that was on the website but unfortunately they did not have in store. However he showed us one that was very similar, and would feel much like the one online. He looked it up and told us it is available online. He was very helpful and we left with a new sofa.
Great experience at Ashley Furniture! Can’t wait for our new sectional. Thank you Raj!
Gregory was great! Brought me right over to the piece I had seen online, set up delivery for when it was convenient for me and honored the lower online sale price. Ask for Gregory!
Lindsey is superb! Great experience!
Raj was very professional and friendly. He pointed out the features and benefits of the furniture we we interested in. Raj respectfully answered all of our questions and was very helpful.
Hubert Patrick was very helpful, informative and patient. Definitely appreciated his no pressure sales.
Hubert was great and had great customer service. Thank you!
Patric was Great and Sam was alsogreat
Wonderful experience and customer service. Raj was a joy to work with.
Nas helped us find the dining table of our dreams! He was so easy to work with, friendly, and knowledgeable. Can’t recommend enough!
Nas was super helpful. Gave us the full rundown of current offers when we arrived and then left us alone to browse at our leisure. Definitely warrants a bonus or a promotion or something
Patrick was very helpful! We spent several hours at the store getting different pieces of furniture and he was patient and willing to work with us.
Lindsey was great!
Cory was AWESOME - I could not have asked for nor expected a between customer service experience. He was knowledgeable, professional and super patient especially after he had spent an hour with me and then I changed my mind and we had to switch colors. Everyone I encountered in the store today was super nice. Definitely a 5-star experience!
Joe was amazingly helpful and made it a great experience.
Patrick was very helpful great sales person
Hubert Patrick was Amazing GREAT!!!!
We had an amazing experience at Ashley Homestore. Cory helped us to find the perfect sectional for our bonus room makeover. He was knowledgeable, personable, and made the experience fun! We even got a rug and end tables to complete the look. We will definitely be back and requesting Cory’s help when we’re ready to furnish our living room later this year.
Larry & Mark were very personable. They were patient and not pushy. They discussed the best options for getting the best deal possible on a couch. Happy with my purchase!
Great service at a great price. The furniture quality is excellent!
Cory was fantastic! He was so helpful and explained everything clearly and helped us get the best deal! We love our bonus room sectional and accessories. He was friendly and we will be sure to buy our living room set from him later this year. Give him a raise!
Great experience with Ed and team at Ashley. They were incredibly knowledgeable and helpful in helping me find a new couch. Offered a great price and all available discounts to get me out the door at the lowest possible price.
Ed was the best! Helped us find a couch at the best price and was so helpful through the entire process.
Larry was an excellent help to me in my recent mattress and adjustable base purchase. As someone who's formally worked in furniture for an Ashley company in another city I know what good customer service is and I can tell you without a doubt that Larry was excellent, he was helpful, he wasn't pushy, he made my transaction smooth and easy. Thank you, Larry and the Glenwood team.
Patrick Bowen was very helpful, knowledgeable and we would highly recommend contacting him for your furniture needs. He was extremely patient with us (being very indecisive) and our 3 year old (being very busy). Thanks so much Pat!
Cory was extremely helpful as we purchased new lamps for my mother. Thx Cory!
Joe was VERY helpful and quick. We will be back in the future.
This story is beautifully decorated and has plenty of options to choose from in furniture and accessories. I purchased an upholstered bed headboard and frame from Tara Tabacek. She was very helpful in making my decision and told me of an upcoming sale. I signed all my documents online which was quick and easy. And the delivery is within a week of my purchase. I highly recommend Ashley Homestore on Glenwood Avenue and be sure to ask for Tara Tabaček to help you.
(Translated by Google) Very professional and helpful. Highly recommend. He showed us several options for Nathalia Cruz sofas (Original) Muy profesional y servicial .altamente recomenda . Nos mostró varias opciones de sofás Nathalia cruz
We recently bought a number of pieces of furniture from the Ashley Home Store on Glenwood Avenue in Raleigh for a second home that we are building at the NC coast. Tara, our home furnishings consultant at Ashley, patiently spent about 4hrs total over two days (including her day off) to help us get what we needed for each room and at a surprisingly affordable price. We highly recommend Tara and that Ashley Homestore location for your furniture needs. Terry and Harriett B
Hubert Patrick did a great job thanks
I had an amazing furniture shopping experience with Sales Manager Patrick B. If you’re in the market for furniture go see Patrick at the Ashley Homestore on Glenwood Avenue in Raleigh. You’ll be glad you did!
Gregory is amazing. He's patient and kind. He made sure my needs were met and has been so helpful. I really enjoyed my visit and I recommend anyone whose looking for assistance from this Ashley's store to see Greg!
Nas and Sam were awesome. Answered all of my questions
Tara was very helpful throughout the process of picking out a couch for my new apartment! She made the process so easy and was even willing to give me her personal number for any further questions or concerns I may have!
Nas was an awesome help as far as figuring out our warranty and getting us new furniture!
Patrick B. was everything you’d like in a furniture salesman! Not too clingy, checked in with us so we knew he didn’t forget about us, was so helpful in pointing us in the right direction, and in finalizing our purchase. We will definitely be back to see him when we do our next furniture purchase!
Just bought a couch from here and Joe couldn’t have been more helpful!!
Great experience with Joe Parker. Very knowledgeable and friendly. Thanks Joe!
Gregory was very friendly and helpful and at the same time gave us the time to explore the store ourselves.
Patrick was incredibly informative and helpful (but not pushy) as we picked out and ordered our sectional for our first house. He was understanding and quick to help when we needed to make an adjustment after we got back home and remeasured. I definitely would recommend Ashley home store, especially working with Patrick.
Go see Ed!! Super kind and knows what he is talking about. I came in very stressed out because the couch I was supposed to get in one week was now out of stock so it was not going to arriving for 3 months. Ed showed me each couch that looked like the one was interested in purchasing until we found the perfect match. After discussing finances and settling on the right couch, he and his general manager were able to lower our prices and secure the deal. He was very personable and made this process very easy for me. I would recommend him to anyone and everyone!
Ed was very helpful in insuring the best quality customer care and prices for our new sectional couch. I would recommend this sales man for anyone looking to invest in new furniture!
Ashley was able to meet our needs. Raj Nagpal exceeded expectations by helping us find what we were looking for at the right price and guiding us through the process.
Joe was great and so helpful
Hubert was of great help in selecting our new furniture!
Raj is very knowledgeable and explained in details about the products and features ..Had great customer experience .. Very much appreciated.. highly recommended this place …
Raj was very nice and help me with everything 😊 if you need professional customer service go see Ms. Raj 👏 he will take care of you 💯
Ashley HomeStore has some of the best customer service I have ever seen! Walking in I was quickly greeted by a manager named Joe and was given the layout of the store depending on my aesthetic preferences! Joe was great! He gave top tier service and was extremely helpful and answered any of my questions and made sure I had a clear understanding. If you are in the Raleigh area and need any furniture or want to see how customers are supposed to be treated when entering a business, please go by and visit Ashley HomeStore on Glenwood Ave! You will not be disappointed.
I went to Ashley store after looking a couch in multiple stores. I was immediately greeted by Bert Joines he was very knowledgeable and listened my concerns and listened for a couple hours what I liked and needed, he made sure I had all the information for me to make my decisions without being pushy like a “normal sales agent” I left very comfortable and very happy about my decision! Thank you so much Bert and very excited to see my couch in the place I want it …. I’ll come back and add pictures once it’s delivered 😊😊😊🙌🏼
A big shoutout to Cory, Patrick and Nas!! Super friendly and extremely helpful. Not only did they help us pick out the pieces but they worked with our budget and got everything that we wanted within that budget. We were absolutely amazed by their service. Appreciating their help all the way!!
Raj was the bes! He made furniture shopping so much easier than it was in the past. Thanks Raj!
Excellent service easytodonusiness with Hubert
I stopped at Ashley as one of four stops in Raleigh to find my sofa/sectional. I had a game plan to look at each store on my list and then make a final decision. Raj greeted me and was helpful without interfering with my shopping. He pointed out some prices that fit the description of what I wanted. He shows me a couple pieces I had missed and was polite when I left to visit the last of my stops. Raj greeted me upon my return and was quick to place my order and made a great recommendation for a protection plan for my sofa as I have a 90 lb dog who will likely spend more time on it than I will! I am happy to leave the review,
We thought Bert, our salesperson, did an excellent job giving us the support we needed to shop in the store. He was a good listener and understood exactly what we were looking for.
Thank You Patrick! You helped us find a perfect dining table for our new house! Your customer service is great.
Tara was awesome and we will be back
I came in a month ago and was immediately helped out by Tara. She was so sweet and genuinely cared about me and what I was looking for for my home. I returned today, asking specifically for Tara and she helped me secure the perfect couch for an even better price! Definitely recommend
My aunt and visited Ashley Furniture Store after leaving Rooms to Go and ran into Patrick Bowen. He was absolutely amazing!!! We had great experience and Patrick was very professional!!! I will definitely be purchasing my furniture from Ashley from now on. Great customer service!!!
I had a phenomenal experience dealing with TARA. She took the time and effort to deal with our specific needs and wants. She was extremely friendly and made us feel comfortable. I would recommend her services to anyone and thank her so much for her help
TARA was amazing! Professional and comforting. She was a huge help picking out furniture for my first home. It was a great experience and I hope to see her again in the future. Thank you TARA for all your help
Mr. Hubert Patrick is very patient, professional, and knowledgeable. He allowed my partner an I to look around the store without hovering over us he would come check on us from time to time to see if we had any questions about anything that we saw. He made us feel extremely comfortable. There is actually an Ashley’s Furniture store closer to my house but because of this experience I would prefer to drive to Raleigh to see Hubert again for any of my furniture needs. Keep up the great work Hubert we really appreciate your help in our time of need.
We were looking for a new living room set. We went to a couple of different stores and then went to Ashley Furniture. As soon as we walked in, we were greeted by Tara Tabacek. She was extremely friendly and welcoming. We told her what we were looking for and she pointed us in the right direction. She was NOT pushy or overbearing, let us explore on our own and came over to give us information or answer any questions we had. With customer service declining these days, Ashley furniture is lucky to have a great home furnishing professional such as Tara! Thanks again for a pleasurable experience! 5 stars!
The Ashley Homestore on Glenwood Avenue offers a great furniture buying experience. While shopping for new living room furniture, we were met by Tara Tabacek who helped us find what we were looking for. She wasn’t high pressure and didn’t try to up sell us. She answered all of our questions and made helpful suggestions. I highly recommend the Ashley Homestore for your furniture shopping needs.
Raj was great. Very professional and knowledgeable. We would definitely see him when we need more furniture.
Hubert was great!
We had amazing experience with Raj today. When we first walked in he greeted us with a big smile and showed us exactly where to go to find recliner's. Our favorite part about Raj was he did not linger around while we were looking (unlike other places we went to). When we were ready we went and found him and he gave us all the info we needed on the chair. He gave us a fantastic deal and we bought the chair the same day. When we come back for our next purchase we will definitely be doing business with Raj. Thank you for making our experience fantastic sir.
Joe was an excellent source of information made the process simple & easy. Very well done.
Joe made our search for a sectional painless! Not only is he super knowledgeable, but he is also personable and patient. Sectional + ottoman + fast delivery = can't wait! Happy to give Joe our biz in the future.
Hubert was very helpful! Quick checkout. Knowledgeable and answered all my questions. Happy new owner of coffee table!
Hubert was super helpful and nice Priced matched for us
This store has a team that is absolutely amazing. Honestly no matter who speaks to you they’re all pleasant and friendly.
I had a good experience with Mr. Raj who explained me very well, I am super happy
Leanne is truly a gem, she made my shopping experience for a bedroom set with mattress far less stressful. She went above and beyond to help.
I had a very good experience with Raj
Ashley had so much beautiful furniture to choose from. We bought a sectional that came with designer pillows. We even found matching fabric on swivel bar stools. LARRY, thank you! Larry was so personable, helpful and gave us a wonderful package deal. Delivery came in only 4 days!! Set up went perfectly. We have looked at 7 other furniture stores. Make your first stop to Ashley's Furniture, trust me.
Joe was excellent to work with Gave us a lot of options
The store has plenty of amazing inventory. Tara was super helpful with the purchase. We got our entire bedroom from here
Nas was super helpful and friendly!
Cory a wonderful guy.. Customer service super
Cory is a wonderful person. Very knowledgeable and a great individual
Lindsey Walton was very helpful and patient.
Had a great experience! Will definitely be back :) Very helpful/friendly workers
Joe was very knowledgeable about the furniture and super patient while we made a final decision on a sectional sofa.
Nasir Parker is awesome to work with. He made us comfortable , explained things carefully and gave us very good deal
We just purchased a beautiful sofa and dinning room table. modern pieces for a great price. Raj helped us out and couldn't be happier. To think we were going to skip Ashley because we thought they would be pricier Than other stores 🙃
Bert did a great job helping us find the sofa style and comfort level we were looking for. He helped us decide on how many pieces we wanted in our sectional and helped us get the best deals. He also did a great job explaining all the different mattresses. He was a pleasure to work with.
Prices and merchandise can't come close to rooms to go. Dont know how they are still around. I keep giving them a try and keep going back to rooms to go. Sorry ashley.
Patrick did a great job and the process was super easy!
Happy New Year!!! I wanted to take a moment to give a special shout out to “JOE PARKER” Ashley store on Glenn wood Ave. This young man is not just polite and kind, he was very knowledgeable about all the products in the store. He was also very patient with me, Joe Parker was absolutely phenomenal and his customer service!! since the pandemic it’s been very hard to get good customer service. Joe Parker you are absolutely amazing this store needs to keep you and give you a pay raise!!
Thank you Lindsey for a wonderful purchasing experience! We love the bedroom set! Awesome!
I had a really good experience with my mattress shopping here. Mr. Raj helped me a lot in selecting the perfect mattress and pillow for me since I have back pain so thank you once again Mr.Raj and to Ashley home store for giving me my sleep back😊
If you are looking for furniture and you want 100% customer service make sure you ask for ED! Me and my family just went and bought an entire bedroom suite from him and not only was he friendly but he was very helpful and knowledgeable. Thanks again ED!
Ed was great, very helpful and worked very well with us. Thank you for your time!!
Ed provided us with top notch service. We walked in the door, he was on his way leaving work at 7pm and greeted us, as we started conversating about what we were looking for he ended up staying with us until 9:30pm providing us excellent customer service. We walked away getting everything we wanted and highly satisfied. Thank you so much Ed and the staff at Ashley Furniture. 😊
Had a wonderful experience. Joe was very patient with us and helped us make the right decision by providing great information about all available options and choices.
Ed was extremely helpful and kind. He genuinely wanted to help me find the best items for my home. Everyone else working in the store was so friendly as well! Highly recommend this store for all your furniture shopping!
Ed Israel is the GOAT. Such a great guy!!! So cool and made the experience great for us. I also want to shout out Joe for helping get the couch off my dreams!! Great service!
Great experience, fast friendly service. TARA was excellent and outgoing! Beautiful energy
Raj did a wonderful job and had great customer service. He greeted us at the door and helped us with everything. So good that we returned a week later and purchased a queen mattress and bed. He was kind, very helpful, never pushy and thorough with all of our questions. I would highly recommend him if you're looking for great service!
Cory is awesome!! Not at all high pressure. Very kind and personable!!
RAJ was Excellent Salesman help me all my needs. We are very happy with our decision. Will purchase from his again Thanks Super Job!
Ed gave us a warm greeting. He is friendly and knowledgeable. We were able make a purchase and be confident in our choice. Our butterfly table was delivered today and we love it!!
Patrick was AMAZING! 🤩 He was professional, knowledgeable and easy to work with.😎 We had a wonderful experience. 😁Would give more stars if they were here. 🤠 10 out of 10. We will definately be back if we need anything else. 😊
Ed was a great help buying my new recliner
Raj was very helpful in furniture selection. Made the buying process very easy! Thank you!
Joe and Hubert were great! They answered all our questions and helped us pick out a sofa. great customer service!
Joe and Sam were amazing go see them
Caesar helped and he rocked!
Raj was extremely helpful and always had a smile on his face!!! Strongly recommend Raj!!!
We went in to shop for a sectional sofa on 12/29 and Gregory helped us. He answered all of our questions, provided lots of options to consider, and talked through all the financing options. We were even more excited that it will arrive in several days. Gregory provided top notch customer service and he would be who we want to work with when we go back.
Raj helped us find the right pieces at the right price. He was very patient and listened to our needs and found just what we needed.
Had a wonderful, low-key shopping experience. My salesperson, Larry Boyd answered all my questions. He worked with the store manager to get me an awesome deal. So glad I went to Ashley to purchase new living room furniture. Would definitely recommend!
Greg Brooks was our rep and he did a great job. Listened to what we wanted and worked with us to get the best furniture and best deal. Great experience all the way around. Thanks Greg.
Cesar Alcatel was very friendly and helpful. We enjoyed working with him on our furniture purchases.
It was a pleasure working with Gregory. He was pleasant and listened for my needs. He didn’t try to upsell me and worked within my budget
Cesar was awesome - bought a whole house worth of stuff he was patient and not pushy sales guy great experience
Awesome service!
Cesar was super helpful and to the point
First couch delivery had to be rejected because they tried to give me a returned/used couch which was also damaged. It took a week for the second delivery to happen at which point I realized they sent another returned/used piece and on top of that it was the wrong couch all together. I will never buy anything from Ashley Homestore again. Update: A week after I posted this review originally there was a third attempt at delivery and once again I was sent the wrong couch and one of the pieces was unpackaged, assembled and clearly used after I was assured there would be an inspection done before delivery this time
We had an awesome in-store experience with Nas and Joe. They were both very helpful as we decided on a sectional that works best for our household. They were knowledgeable and friendly and we would definitely return to work with them again.
Mr. J. Parker was very helpful from the minute l walked in the door. He took time to search for the item l shopped for on line; he explained the delivery types and was very thorough. He was courteous and very professional. I appreciate good customer service and Mr. Parker provided that. Thank you Ashley Furniture for a fine shopping experience.
Joseph Parker provided us with a very entertaining, pressure free, and stress free furniture shopping experience this evening and we’re happy to say we’re leaving having bought a beautiful table/bench set as well as a rug! He was very kind and accommodating and we will be returning for any furniture needs!
Absolutely the worst furniture buying experience I've ever had. Raj was our salesperson. Don't expect any service from them after the sale. He was pushy about the protection plan then when it came time for the delivery and it was completely botched he yelled at me! Who yells at their customers. So I then decided not to deal with him and asked for the store manager Sam. She was rude, dismissive, and unempathetic but she was at least more professional. Our delivery window was missed on each of our numerous deliveries. They left the items and did not assemble anything leaving me to do it. I had a damaged nightstand on the first delivery which was sent back and when they came for the redelivery it was the same broken nightstand! Who operates in a way where after the sale they completely absolve themselves of things that come up. Yelling at your customers? I wish I could give them less than one star. Not once since the botched delivery have they called to see if the order was every completed. The set was bought was aesthetically nice but is probably the cheapest furniture we now own. Way to ruin an exciting time and furniture purchase as a gift to a sweet daughter Ashley Furniture Glenwood. I will be telling everyone I know how bad you are.
Stopped in looking a lift chair for my mother. Tara T. was so helpful & friendly! We got a great deal and great service!!
Stopped in to check out the store. Consultants were welcoming, friendly and professional. The furniture is beautiful and there is something for all décor preferences.
We had an amazing experience buying our brand new furniture! Joseph was so helpful and patient as we picked things out and paired them together! Would 100% recommend this place if you need new furniture!
I am a very satisfied customer Tara Tabacek was my customer service representative, and she helped me with everything. Very informative and very nice I enjoyed talking with her she is awesome thank you so much tara.
Ashley store in Raleigh Glenwood is great.. Patrick was really helpful in giving us all the deals he could
Cesar helped me picke the perfect couch. He was super nice to show me all different options and explain the differences. He didn't rush me into making any quick decision. It was a great experience , appreciate all the help thank you!
Tara Tabacek was a huge help and so easy to work with it. Highly recommend coming here and getting all your furniture needs!
Great experience getting a bed frame here today. Caesar was super helpful in making suggestions without being pushy, processing the financing easily, and getting me in and out quickly.
Cesar Alzate was very helpful in assisting us with finding the perfect sleeper sofa that fit our needs! Highly recommended!
Patrick was a fantastic help in getting new furniture for our home. Not only was he incredibly patient while we were making decisions, he was very helpful in coming up with pieces we may be interested in and helping us come up with financing plan. It could have been a stressful process but thanks to Patrick it was exciting! Thank you, Patrick!
Great experience. Worked with Patrick to get a bed frame, new mattress, and other furniture. Fantastic rep to work with. Patient, kind, and knowledgeable.
We went in with low expectations and Mr. Joseph Parker jumped in to save the day! He was very helpful and took us through what they have in-store that fit our needs. He did not put any pressure and we actually needed some time to think and decide and he was not only game but gave us the space to think things through as we were under "Sensory overload". We highly recommend this store and Mr. Joseph as your advocate if you are looking for good furniture and someone knowledgeable and helpful!
Great experience at Ashley!! Walked in and was immediately greeted. Tara was incredible. She listened, was personable and professional. Helped my wife and I pick the perfect sectional. Would absolutely recommend you talk to Tara next time you’re at Ashley in Raleigh!!
Easy and pleasant experience today, no pressure but attentiveness & help whenever needed
I had a great experience with my order. Cesar was very efficient and profesional.
When I walked into the store, Gregory B. greeted me & allowed me to walk the showroom. After looking at the items I was interested in, Gregory came back to me and gave me estimates on the items. I told him, I'll return in a few days. When I returned a few days later, him greeted me again. I reminded him of the items & two new items. He worked to give me the best prices. There was an item that was priced lower at a competitor & Gregory honored the lower price. Gregory was very helpful & professional. I recommend going with him when you go to this location.
Gregory was very helpful and very pleasant. It’s hard to find good customer service these days. He helped me find the bedrooms sets and living room furniture I needed.
I had an amazing experience at this location with the sales staff and especially Nasir Parker. I have been to furniture stores where you are pressured and followed around like you're being spied on. That was not the case here. Nasir was friendly, funny, and informative and I ended up buying my new LR furniture. I will say that the delivery date options were not as soon as I expected, Jan 6 for my sofa, but 6 days for the chair. Hopefully they will be able to do better than that ..hint hint .. Great experience!
Tara you were GREAT, thank for EVERYTHING!!!!!😊😊
Experience was good, I didn’t like how the salesman was pushing the protection plan even after telling him several times that i was not interested. I had a bad experience with another Ashley selling me the plan for something a TV stand that I purchased. I am surprised that I went back into another Ashley and more surprised that I brought something.
Caesar customer service was amazing throughout the entire process. He greeted us promptly & his knowledge of furniture was superb.
Great service!
Larry is amazing! Great experience. Can’t wait to stock our new bookcase.
Shopping experience was fantastic Patrick helped with all my needs and was able to help me get the perfect couch. Highly recommend if you're looking to get good customer service and a good deal.
Patrick Bowen was very helpful, he helped us find everything we needed with great prices. We had an excellent experience.
We had a very pleasant experience shopping here! Mr. Rajesh Nagpal is very helpful and knowledgeable person. He went above and beyond to help us! I highly recommend this store.
We had such an amazing experience. Joseph was so accommodating and helpful and we ended up finding our DREAM couch at a very good price. 10 out of 10 would recommend Ashley Homestore!
We had a very good experience. Our sales person was Raj, who was very helpful and patient throughout the process.
We had excellent experience shopping over the weekend thanks to Raj! He understood our requirements, showed us great options, and made our buying experience very smooth. The store had a wide variety options for us and the kids. Definitely recommend a visit if you are looking for good furniture sets.
Tara was a fantastic help picking a couch for my new apartment. She wasn’t pushy at all and made me feel like I got the best deal possible, and was super knowledgeable about the products/fabrics.
It has been a great purchase experience with Joseph
Had a great shopping experience and looking forward to our new furniture. RAJ was awesome. Very helpful and patient.
Ashley did a great job helping us find the best solution for our needs
Bought furniture recently at Ashley. It was a good experience overall. The sales agent Raj was very helpful throughout the process. He provided good tips and guidance, and patiently answered our questions so we could make an informed decision.
Always feel very comfortable in shopping with Ashley. First thing is product quality is great, customer support is nice and friendly, sales person help us out through out your shopping experience. Delivery in most case will be after months depending on the demand. That’s they only bad part. If you don’t need it next week, then Ashley is great for buying furnitures.
Worked with Lindsey. She was gracious and patient as we worked through our decisions for our sofa choices. I appreciated her expertise and patience. So far we are satisfied and happy with our previous purchases. I look forward to continued and future purchases from Ashley's.
Great service.. awesome attitude and attention to detail by Larry and Sam. Fantastic experience working with them. They answered all our questions satisfactorily.
We had such great help on Black Friday and the next Saturday getting our new sectional for our living room! Nasir Parker and Joseph Parker we very knowledgeable and helpful! We were also able to grab some accessories to help complete our look! Thanks so much Nas and Joe!
Tara tabacek was amazing she got straight to the point and got me what I needed even offered protection on my baby furniture. I love her
Was assisted by Raj in purchasing a couch and area rug. He was professional, knowledgeable and worked the best deal possible. Will come back to the store and to Raj again!
Patrick was so great to work with ! Very patient and friendly. He helped us with all of our choices and helped us make the best decision for what worked for us.
Delivery team is extremely inconsiderate and won't take shoes off prior to bringing the items in the house. They don't have shoe coverings either. Answering that those are slip hazards is akin to saying we are a furniture delivery business but we don't care for the customer service aspect at all.Very disappointed.
We professional and courteous service. We had fun working with all the employees!
Had a great experience working with Ed here. He was informative and not too pushy. Despite enjoying working with Ed, we will not buy anything from this store again. The couch we ordered was scheduled to be delivered between 9am-12pm on a particular day. We had to rush to the hospital to give birth to our son early that morning and had a friend coming to the house to accept the delivery. We received a message at 7:50am saying the truck was 10 min away. Obviously outside of the delivery window. The truck showed up and no one was home. We called to reschedule the delivery and were informed the couch was no longer available and they could not provide us with a new delivery date. No one can provide us with updates so we will most likely cancel our order. What a shame.
Recently we bought a house and we were casually looking around stores to decide furnitures for the house. We visited few stores before coming to Ashley, but I must admit, Ashley was our one stop solution. We had the pleasure of working with Tara Tabacek and Ed Israel. They were so friendly and they understood our requirements and helped us with all our queries. It was such a warmth feeling to work with them, almost felt like family. We found almost everything we looked for and we are very happy, so far, with our experience there. We are looking forward to the delivery of those furnitures now and I believe it would be very smooth as well.
I had the opportunity to work with Gregory when buying new bedroom furniture. He was very courteous, professional and punctual. Everyone working in the store was helpful and welcoming. I’d recommend this store to anyone looking for durable, stylish furniture at an affordable price.
Lindsey was very nice and helpful and l'm given her 10 STARS ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thank you!!!!
Larry help me out a lot at this Ashley’s when you come make sure to ask for him he will get you the best deal and help out a lot
I had a great experience thanks to Laura F. I just bought a condo in town and I don’t have a great eye for interiors. I walked in feeling overwhelmed by my choices but she helped me pick some beautiful furniture that fits my space perfectly. She was patient as I browsed and gave me a great deal. I’d go back to see Laura anytime!
Lindsey was super helpful! As soon as I walked in the door, she greeted me and helped me find exactly what I was looking for. She was able to answer every question I asked and more. Highly recommend!
Raj was great to work with, I recommend going in and speaking with him for your furniture needs.
Raj Nagpal who helped us with the purchase was great, very patience and helpful. Overall we had a great experience while buying our product.
Best customer service representative!!amazing attitude and work ethic.Larry was very professional and friendly.
Horrible - couch delivered broken and had to resort to posting to social media. Cesar no longer responded so DO NOT DO BUSINESS WITH ASHLEY… Cesar greeted me upon arrival then gave me room to explore. He answered any question I had and happily made changes to my order when requested. Highly suggest Ashely Furniture! Working with Caesar was a pleasure!
Raj help my wife and i with finding things what with like talk to us with great customer service we leave purchasing some items...i would recommend anyone to check this store out and ask for Raj to help you get what you looking for.
Kudos to Ashley furnitures for having such a knowledgable and creative sales person like Raj Nagpal. it was a true showcase of exceptional customer experience. Not pushy at all, yet convincing with his creative ideas. He was the reason we ended up buying our furniture and will always visit Ashley in future as a preferred store.
I and my husband visited Ashley homestore today and had an amazing overall shopping experience with Raj. We wanted to buy a queen bed set for our guest bedroom and his suggestions and inputs were really great and he helped us in our selection as per our requirements and we are so so happy with our purchase. Raj came across as a knowledgeable, polite, patient and rational person.
Gregory Brooks was awesome. He did everything to get us what we needed. All included in the package deal, delivery and 5 year protection plan. Overall outstanding service. Thank you. Thanks Patrick for making it happen.
Cesar was my sales associate. He was professional, nice, and very helpful. I recommend Ashley Homestore only if Cesar is there to help.
We are very pleased with our purchase and overall store experience… Nasir is very informative and knowledgeable about the products…. Hope we will enjoy the sectional as well…
My husband and I visited the Ashley Homestore in Raleigh (Glenwood Ave) to look for a living room set. We left with a living room set AND a dining room table / chairs. Larry Boyd helped us every step of the way and was so pleasant to work with. We’ll definitely be visiting again for our next home furnishing purchase!! Thanks Larry!
Salesman was very helpful
My partner and I had an amazing experience shopping the Ashley store in Raleigh on Glenwood Ave! It was our first time shopping Ashley and we are so impressed. Prices are great, product is quality and customer service is excellent. If you’re shopping for furniture in the area go here and ask for Joe Parker. He is very kind, easy-going, knowledgeable and made the whole process seamless. He had all the answers and helped us find a perfect couch. Thanks Joe! See you soon :)
Great experience, Mr. Hubert Patrick was very polite and professional. He hooked us up with some good deals.
Raj was a great help. Enjoyed working with him!
DONT BUY from this company ! I got a bedroom set in Dec 2021. Came in broken then it was discontinued. I waited almost 3 months for approval of exchange. I was told the set I picked was In stock. 10 months later I still hadn’t received my furniture. Yesterday they show up for delivery and the NEW furniture was broken as well. When I refused to take it the delivery men left my OLD furniture OUTSIDE on my grass and left! I have been I. Contact with them and no none resolves anything! I payed my debt and want my money back in FULL!
A great experience and even better staff!! Cesar took great care of us and was quick and super friendly ! We received a wonderful offer and plan to come back for all our furniture needs. Go here! And ask for Cesar!!
Lindsay Walton was very professional and helpful in helping me pick out a sectional couch and ensuring that I was able to pick it up in a timely manner!
Tara was most helpful in my purchase of a new King Bed and mattress set. She is most knowledgable and I would reccomend you seek her out when you visit the Glenwood Ave location. Thank you again for all of your help.
Very knowledgeable of the merchandise and patient.
Hubert is always great to work with. Patient and knowledgeable.
We purchased several items from this Ashley location in Raleigh, the people and service have always been OUTSTANDING!
Gregory provided great service and was very helpful. The store layout was organized and the pricing was easy to ready and understand. Delivery is expected in less than a week!
My husband and I were looking for a bedroom set for our new home and the sales associate Ed Israel was absolutely the biggest help when it came to advice and information. I would highly recommend working with him and request him when shopping for all your home furniture needs. Just wonderful.
We had a great experience with Larry. We had a relaxed time with shopping. See Larry if you visit.
Raj Nagpal did a great job helping us find the sofa and love seat that fit our needs. He let us spend time sitting in different sets without being pushy and was available to answer all our questions. He also helped us with some standard discounts and worked on giving us extra discounts.
Raj was very helpful. Thanks
Great customer service ❤️
Larry boyd was our salesman he was awesome saved us money was very knowledgeable will definitely come back
This is my first time going to Ashley Furniture, I met with a great gentleman, Joe Parker. Not only did I find the bedroom set I really liked but Joe was just fantastic in helping me through getting a good deal, along with setting up finance, and got me out the door. I would recommend Joe to other customers.
Great buying experience. Larry Boyd, our consultant, was so very helpful. I highly recommend Larry and Ashley Home Store, Raleigh!
The sales reps very knowledgeable and very helpful.Special Thank you to Cesar.
Loved the store Atmosphere. Great music , laid back ! All the people working were smiling and happy ! Raj our salesperson was nice , listened to our needs , was patient and did a great job explaining each piece we were looking at. He also got us a great deal. He went above and beyond. We will be back !
Thanks so much for excellent service Raj
Larry was excellent, professional, well organized, and patient. I will recommend others to him and come back in the future.
Nasir was enthusiastic and eager to help!
The people at Ashley Furniture on Glenwood are very pleasant. Specifically, Nasir Parker; who did everything within his power to ensure my husband and I got all the characteristics we needed for our couch and mattress. His positive attitude made our experience completely effortless. What we admire the most about Nasir is his willingness to ensure we are happy with our purchase. Nasir deserves a promotion!
Great service and assortment to pick from
Raj was awesome. Gave me time to make my decision. Did not press me. Thanks Raj.
Lindsey did a great job helping us through our selections. She is very knowledgeable and helpful. I don’t furniture shop often, but I was confident in my choices. Thank you!
Greg was awesome. I recommend asking for him ! They have the best customer service
Raj was very helpful and was able to price match a few of our items!
Our salesperson, Raj, was excellent. Helpful, personable, knowledgeable. He made the time an enjoyable experience.
Larry did an excellent job assisting us with our choice!
Cesar Alzate help us for finding furniture what we are looking for our room. He is very knowledgeable and very helpful.
Recently relocated and I can’t say enough about Cesar’s patience, professionalism, and attentiveness to my quest for an unconventional seating solution for the living area. I am so pleased with the experience and very excited for my deliveries. Thank you, Cesar!!
Working with Cesar was amazing! Very helpful and knowledgeable. We cannot wait to receive our furniture!
The service was excellent. The salesperson was personable and knowledgeable. All charges were described in detail and the requirements were clearly spelled out. All questions were answered and were easily understandable. I would definitely buy from the salesperson again and left happy and satisfied.
We have been working with Corey and he has truly been a delight! Our family has a great time and we have been able to get the right furniture for our new home! We will be back for sure!
Great customer service.
Cesar was wonderful to work with. It took us several visits to make our decision . He was extremely helpful and guides us to our best selection!
When we came in the store, we were only looking for a new mattress and box spring. After seeing the king size sleigh bed frame and mattress we were sold. The durability and traditional look is a perfect fit for our home. Our sales representative, Joe Parker had an exceptional knowledgeable of the product, was professional throughout the time we were browsing, and was thorough when reviewing the paperwork when finalizing the sale. We especially liked his engaging personality while we decided on what was best for our home. Joe is an excellent sales person and when we are looking for something for our home, we will request his services.
Manager Joseph P was extremely helpful, he helped me find the perfect couch and help me get a great financing option fit for me. The customer experience is always great we have bought a lot of furniture from them in the past and we are never disappointed in the quality and the protection plans.
Came in to Ashley Homestore looking for a sectional and got what I like thank you Raj for all your help super nice and super helpful not pushy at all will come back for sure
Cesar was an absolute delight! He talked with us about every item we were curious about and was very informative. I was dreading having to shop for a couch, but Cesar truly made it an easy task and worked with us to get a fantastic couple pieces.
I worked with Patrick, he was friendly, professional and knowledgeable. I purchased items for my bedroom and a new living room set, Thanks Patrick!!!
Had an awesome experience buying a sofa there yesterday. What I wanted wasn’t in stock so we ordered it and it’s being delivered in 10 days! They even included a 5 year warranty for free. Very impressed with this store and the staff was very helpful. Highly recommended.
Gregory Brooks did an outstanding job of working with us and finding suitable choices for our furnishing needs. Very pleasant and easy to work with.
Larry was extremely helpful in getting us the perfect couch at a price we liked. Super friendly guy and great selection in store
Greg Noyes was very helpful. I had a budget and a timeline to work with. He understood what I wanted without pressure. Greg was courteous and knowledgeable. Very easy to work with. This was by far the best furniture shopping experience I’ve had 👍
I came in and was greeted by Greg Noyes and he was a great help. He was easy to deal with and helped me get the couch I was looking for! If you come ask for Greg he’ll get you set up right!
Amazing experience to Raleigh Ashley !! My husband and I are first time home buyers and excited to furnish our new home. Our first visit was very pleasant and Patrick their sales manager, he was patient with our questions and super helpful. He knew we were not going to buy anything on this date. Still he was listening us ..giving us his time .. we went back as we were ready to purchase..we sit down again and discussed things we talked about during our first interaction. We never once felt Patrick was a pushy and he considered our every concern and question with empathy. During our second visit he came to us with the best final price from the start. We signed same day and are excited to build memories in our new home with our new furniture. Patrick Bowen has us as life time customers and will go to him for any furniture need. Thank you Patrick Bowen for this awesome experience!
I had a wonderful experience at the Ashley Homestore in Raleigh!! Cesar was Amazing!! Informative, knowledgeable and very helpful, he gave us space to shop without being over bearing like some other stores. He gave us the best possible deals he could! The furniture quality at the store is excellent! And I will be going back again, to further furnish my home!! Thanks Cesar!!!✌🏼
Corey was amazing to work with. He is very knowledgeable about the products and services that Ashley Furniture has to offer. Can’t wait to get the new furniture we purchased. Would definitely recommend Corey for future purchases
The staff was outstanding! Caesar and Sam took really good care of us. They really went above and beyond to make sure that we had exactly what we needed at a great price.
Greg Noyes was great at giving us all the information and explaining all the details on our mattress purchase.
We came in not knowing whether we were going to buy anything or not. Hubert was very helpful and helped us out without us knowing what we wanted to get! Thank you so much.
Great experience! Greg Noyes was great to work with. I would recommend asking for him.
Awesome service
Linsey our sales person was very helpful, pleasant, couteous
So happy with Greg Noyes’ service. We got our beautiful nightstand. Thanks Greg for your help.
Had a very tight schedule and needed the furniture for my move in date by a certain time. Ed Israel and Sam the manager went above and beyond to get my order expedited. They both worked with me on the numbers and helped me out tremendously on price to make sure everything was in my budget. I couldn’t recommend them enough thank you guys for such a great experience!!
Perfect experience with Raj, he helped me a lot with my choices and finance. He was so patient with me, spent more than 5 hours and I left the place happy and got all what I needed. I would definitely buy more furnitures from here.
Patrick💕 He was amazing! He helped me out greatly! Go to him!
Caesar and Patrick were very helpful!!
I recommend everyone to shop at this Ashley furniture! I was looking for a living room set and I can say that I had a enjoyable experience from start to finish. Joseph was extremely helpful, insightful and answered any questions and concerns that I had. Everyone there was friendly and it was a welcoming atmosphere.
Larry was exceptional with helping with our furniture order. Would definitely work with him again on future purchases.
Our associate Raj was the best. Knowledgeable, relatable, the most helpful.
Went to the store not knowing if we were going to find what we were looking for. Well, we did !! And more . Thanks to Joseph, our experience was wonderful ! Easy and hassle free plus he was a great person. Defenatly will come back and we recommend Ashley furniture to everyone
Joseph was most helpful with his knowledge and honesty
My experience with Ashley’s furniture was great, I was greeted when I walked in with a warm Genuine smile and all my questions was answered. Very professional, knowledgeable, concerning the furniture. I definitely will make another purchase.
Friendly, no pressure attention from sales associate Ed I. when shopping for new adjustable bed. Gave helpful suggestions regarding financing and furniture donation. Very pleasant experience. Have not received new bed yet and hope delivery and setup will be as pleasant.
Larry did a great job in meeting our needs and working with us to get the furniture we wanted at a great price.
EDIT: My furniture order was wrong and I am still dealing with getting this issue resolved. The sofa had the chaise on the wrong side and the full size bed was missing the bunkie board and storage compartment. Tara was pleasant as well as everyone I spoke to including customer service EXCEPT Samantha Vangieson the Senior General Manager. Samantha was very rude and lacked empathy. She was negative and tried to bully me into taking a discounted bunkie board when it should have been included in the original order. I let Samantha know that I was taking plenty of vacation/pto days off to rectify this issue, and she’s telling me that I didn’t order any of the things I’m asking for so I should just pay for it. I told her Tara ordered them in the store and told me I wouldn’t need a box spring with my trinnell bed. So yeah I didn’t technically order anything because I am not the sales associate that placed the order incorrectly. This is not to get on Tara because mistakes happen, but when those things happen, respect should take place in getting the issue resolved. Not someone talking down on you as if they aren’t running a business. Several times in the conversation with Samantha I had to ask her was she the General Manager because I couldn’t believe how she was speaking to me. At one point I asked her was she yelling because her voice was very elevated along with a nasty tone, unlike everyone else I had spoken to. Had I encountered someone like Samantha I would have NEVER ordered from Ashley furniture. As a Senior General Manager she needs some help with how she gives customer service. Overall this experience has been one that I do not wish on any consumer and I still do not have the issues fully resolved. The disrespect from today has really been too much for me. Tara was awesome! She gave me excellent customer service and was very attentive. I will definitely refer her to people. She made the shopping process wonderful and I enjoy her energy and how welcome I felt. I am very happy with my purchases.
Hubert was very helpful and professional. Made our experience easy and quick!
I had an a great experience at Ashley Furniture. Greg Noyes was amazing. He was a lot of help in finding our future furniture, from the time we came walked in untill the time we walked out. He was awesome !
Purchased furniture and my sales person Cesar was amazing and did a great job 👏
Greg was very polite and respectful during the process. I highly recommend asking for him while you’re shopping in the store. Will gladly shop here again.
We had a kind of pretty woman moment...we recently experienced a flood and have to replace all our furniture. We have been living out of a hotel for a month and we are pretty worn out with everything going on so we weren't looking like our best selves. When we came in, we were stared at and we looked around for about 30 minutes and we watched salespeople jumping to help everyone but us, so we left. We went down the street and bought all our stuff at the outlet with Joe, who was all too helpdul and kind, instead of you. All your salespeople missed out on that commission...stop judging folks that come in your store! In the words of Julia Roberts...BIG MISTAKE, HUGE!
Go see Larry, he is wonderful!
Really friendly place really helpful If you need something go straight to Hubert Patrick he was really nice with everything and patient with the whole process
I can’t say enough positive things about the Ashley Furniture Store on Glenwood Avenue. Everyone is extremely helpful and creates a very welcoming experience. A special mention is for Hubert Patrick who is amazing!
I was very impressed with the variety of furnishings and decor, the customer service, pricing, quality and the delivery time frame( compared to other stores along Glenwood Ave) My sales person Cory was kind, knowledgeable and a joy to work with. I will recommend Ashley to others and will shop there in the future.
Great in store experience. Lot of good collection and competitive pricing as well.
Great place to shop, the people that work there are amazing. We went in very close to the closing time and ended up purchasing furniture we were treated with the utmost respect and professionalism even though they were closing soon!!
Update: while the buying experience was great, what followed was anything but. My furniture deliveries were nothing short of a fiasco. During the first delivery, the king bed was missing screws so they had to return it. About half of the furniture was delivered here. During the second delivery, received most of what was remaining except there were 2 items that were supposed to be on the delivery but for some reason we’re not on the truck. Ok, fine. The third delivery was the worst. They attempted to re-deliver my bed. However, there was significant damage to the footboard. They were going to put it all together and then have someone come out to “fix” it. That type of damage wasn’t fixable so I refused delivery. Further, the coffee table had its legs broken off and the warehouse told the drivers to glue them back on and deliver, but they refused. They were literally broken off. The fourth delivery, had everything remaining except for the bed. However, they attempted to re-deliver the coffee table but the item brought was not at all what I ordered. It had to be sent back. Again. Finally on the 5th delivery the bed and coffee table both arrived, correct items and undamaged. By the time my bed was finally delivered and assembled, I discovered that the frame did not come with slats (even though I was sure to ask about them during the purchasing process and was assured they’d throw them in at no cost because my order was so large). Not only were there no slats, this type of bed frame doesn’t even have the ability to support slats so I had to separately buy a bunky board to support my mattress. Overall, it took nearly 2 months from the time I placed my order to having my final items delivered, during which time some items had to be delivered 3 times before they were right. The company really needs to reconsider the distribution outsourcing because the experience was horrendous. During this whole process, I had been regularly communicating with Greg N from the retail side, who told me he would try to get my delivery fees (about $600) refunded for all my troubles. I followed up with him a few times and he said he’d get back to me but never did. I finally gave up asking because I figured it wasn’t happening. Because of all of these problems, I’ve downgraded my review from 5 to 2. Greg working with me for as long as he did is the only thing keeping this from being a 1. While the shopping experience was great, everything that followed was terrible. The likelihood of me shopping here again is very low. Original: I had a phenomenal shopping experience at the Glenwood Ave Ashley location yesterday. I had a pretty large order (over 30 items) and they price-matched everything from the website and ended up saving me a ton of money on my order! Shoutout to Greg N, Greg B and manager Joe for making it all happen! You guys are amazing!
Huge store with wide selection. Loved the support we got and did all our purchases here after running all over to other stores. Poor delivery
Larry was AWESOME ‼️ at the Glenwood location. Polite, professional and went above and beyond to bring additional chairs to make sure I had the perfect set. Thank you so much. 5 star service.
Salesperson was patient and very helpful in showing various options
Larry was extremely helpful. He greeted us immediately, was patient in answering all of our questions, and helped us find exactly what we wanted. He was courteous, smiled, and made us feel welcome. Thank you Larry!
Had a fantastic experience! Furnished almost my entire house for an awesome deal. Caesar was great !!
Worked with Raj he made it possible for us to get the coffee table we wanted and worked with us to get it at the price we wanted
Ran was a awesome sales rep
We had decided to buy something elsewhere, but read some reviews that made us want to at least check Ashley first. We walked in and met Ed Israel, who was very knowledgeable and friendly, and was available while we browsed without pressuring us at all. After discussing fabrics and guaranties, we purchased something completely different from what we had planned because of both the pricing and the product quality. Ed made the experience very relaxed and enjoyable, while still getting what we needed. Go ask for Ed!
Originally gave this store 5 stars. The buying process and staff were very helpful. But that’s where it stops. They noted a delivery date of 11/1. Although it was a few months out (we ordered the beginning of September), we decided to wait. 11/1 has come and gone. And the staff at the Glenwood Ave store that sold us the furniture will NOT call us back and Ashley customer service will only direct us to the store. They also claim to “not give out anticipated delivery dates,” but they gave us a delivery date in store when we ordered it months ago. They seem to just want to make a sale and then ignore you after when their promises fall short.
Joe was great! He greeted and welcomed us as soon as we walked in! He was extremely friendly and helpful and an all around great sales representative! 10/10 would recommend.
very friendly and helpful 🤩
Our salesman Rajesh was awesome..He took his time and walked us through the whole process
Got a great power sectional for a great price!
Cesar Alzate helped my sister and I look for some items and we settled on a bench. He was such a pleasure to deal with and was so helpful as was Patrick who made sure we were able to get it in our SUV. Your team is awesome and we will be back!!
I just had the best experience with Cesar Alzate! He went above and beyond. He provided awesome sales and customer service!
I can honestly say that I had a pleasant experience working with Greg Noyes and Ashley. We were nervous buyers and he did a great job at walking us through the whole process. He was patient and kind, very informative and willing to adapt to what we wanted. We never felt pressured or rushed. Thanks Greg, you deserve a raise!!!
Customer service was the best!
Thank you to Patrick for helping us even when we thought we didn’t need it. We appreciate him going into details with every aspect of our purchase! Great man!
Cesar at the Glenwood Store has helped us twice now and he is so amazing and outgoing and a true professional. He is honest and makes you feel like he wants to help you achieve your goals.
We had a great experience today. Cesar helped us with everything we need and answered all of our questions. If you need anything ask for him
We had such an amazing experience today. Cesar answered all are questions and helped with everything and then some. If you need anything don’t be afraid to ask for him!!!
Nas as this location was the absolute best help - they answered a while bunch of questions, gave suggestions based on what we were looking for, and were just awesome to work with and talk to! Really friendly, unpressured, and welcoming experience.
Trying to furnish a house and shopped here during the labor day sale. Raj went above and beyond to get us the best deal ON TOP OF the sale. Definitely will be looking here again for our next furniture needs! Edit: Raj was on it again! Got a great deal on an awesome recliner for our game room. Whenever we need furniture, Raj is our go-to person.
Cesar and Joe were EXTREMELY accommodating and made us feel very welcome to the area. Could not be happier with our purchase today for the price and quality we got. Can’t wait to check out some of the places Cesar recommended and will definitely be back in the future for any other home furnishing needs!
Freshly arrived in the US from Europe, bank accounts not set up all the way yet and a very indecisive husband. Joe really had the full package with us today ;) He made the mattress testing a blast, was professional but loads of fun and helped us maneuver the American credit system. Thank you Joe (and team !). We’re coming back for living room furniture, Joe. (So sorry !)
Cesar is really a good sales representative, he helped explain all the details clearly and patiently.
Edited : Ashley did fix all issues. It did take some time, I understand because of supply chain issues. I have to give them credit for fixing and following up. Earlier review —- We ordered Bed and Sofa (3+1+1). The sofa and recliners were of Ashley make. Shopping was fun and suprisingly they delivered it within a week. Unfortunately Sofa had 3 issues. 1. Power Adapter missing - They delivered within 10 days. 2. Sofa had a tear in back - I saw 5 mins after the folks left. The back was towards the wall. They are supposed to send a part now. Waiting 3. Rocker are different dimensions - It was not noticeable at first. When we sat on both we realized they were of different sizes. One sofa was 2 inches narrower than other. Now what would you call that. Also the padding was much firmer on the other. Called the service 4 times and they have been making go round and round. Will wait for couple of weeks if things don't move, I feel it's worth taking them to court. I believe there are too many dissatisfied customer. SALES IS GREAT, BUT SERVICE AT ASHLEY IS PATHETIC.
Cesar was great to work with. He has good knowledge on the products and gave us some good deals with care package.
We had a good shopping haul at Ashley’s on the labour day sale. Ceaser was very helpful and pleasant to work with. I will definitely recommend to others.
SP was very knowledgeable of the store products, very helpful, very courteous and friendly. Most of all he was patient and willing to work with my budget and my desired furniture.
For world class service, ask for Larry!! He knows the product and answered every question! No pressure to purchase! True professional!!
Sales associate was very friendly and helpful. A good shopping experience
Larry was super helpful! We would recommend Ashley Furniture for sure!
Joseph was a HUGE help to my husband and I! He was super friendly, informative and PATIENT with us as we picked out both a sectional and a mattress. He helped us to get what we really wanted, and we’d highly recommend going to this location to see him!
Highly recommend this Ashley Homestore! I have been living room shopping the past few days, so I stopped by to look at couches and decor. I was promptly greeted, at the door, by the best, most upbeat manager I know by the name of Joe. I loved his energy so much that I came back to a few days later to purchase a beautiful art piece through him! It is a great selection of furniture at this location so I will be back in the future and you should too! Ask for Joe, he’s amazing!
Lindsey was awesome!! My son is going to love his new bed! 💙🥰
It was a good experience shopping at Ashley Furniture! The delay in product availability was not great but otherwise it was all good!
Awesome hospitality.
Ed Israel made our experience unbelievably amazing. He was patient, calm, respectful, resourceful and most of all clear. The manager Patrick was also very pleasant to work with. Between the two of them they have made us lifelong Ashley’s customers.
These guys are simply Amazing! From customer service and the quality of the things plus the very reasonably priced, Thank you so Much Joseph the Manager Mr Cool Cool😄😄
Customer Service was awesome!!!! Joe and Corey were knowledgeable and professional!!
Cesar did a great job working with us today. He was super friendly, informative, and fast. Would definitely recommend!
Cesar and Andrew are amazing!!!
Shopping is always a pleasure for me when I shop at Ashley's the salesman or women are very helpful and patient ,friendly, make shopping there a joy.
Excellent service & Product, customers service outstanding, when we need furniture we always go to Ashley. You can trust Ashley for quality and service Thanks Ashley
The salesperson I had was fantastic. Patrick was helpful and not pushy. He found us exactly what we had been searching for. Thats the good. The bad is the delivery. First they charged over 400 bucks to deliver it. Then when the delivery team gets there they gave me a hard time about the couch needing to be delivered to the second floor. Then they damaged my stairwell and baseboards. Thats ok mistakes happen, however dealing with the company they hired is a nightmare. I've had to assume all the work of getting quotes...which when you work 6 days a week is not easy. Also most contractors charge for an estimate and are booked several weeks out. Then they say I have to have the quotes in 10 business days. Then when I try to call Ashley to raise concerns with the process they refuse to let me speak to a supervisor and tell me I have to deal directly with the logistics company that they hired....not me. I've bought a lot of furniture from here, but I will not be doing so in the future.
Larry was very friendly and professional. He was knowledgeable of the furniture we were looking at and the pricing.
We had an amazing experience at Ashley Homestore and got exactly what we wanted and needed for our home. Terra was kind, knowledgeable with great energy. Joe got us a great deal on our sectional, with an unheard of deal. And Caesar got our quote through with Sam handling our application. The entire experience was pleasant and we are grateful. Thanks guys :)
Great customer service Larry was very professional
We were helped by Cesar and Patrick who were very professional and exceeded our expectations!!! They helped us get exactly what we were looking for and would highly recommend them to anyone shopping for furniture!
Wonderful
I bought a bedroom set and was very happy with the service. Our salesman Larry Boyd waited past his shift for us to arrive and was able to assist us with any questions we had.
Joe Parker, very patient , very helpful, explained everything. Highly recommend!
Great place !! And the attention was the best part. Cesar was the seller and his attitude and knowledge about the store made my experience better. I love my new furnitures !! It’s a good option to get yours
Corey did an amazing job helping us. We will definitely be back to see him.
Great working with Larry Boyd!
My purchase at Ashley was very pleasant, I enjoyed browsing the store, they have very nice furniture and Patrick's attention was excellent at all times!
I would give Lindsey 5 stars!! She was informative and helpful! One thing I would say is to let the customers know what is on backorder or what may take a few months to get!! We didn’t find out about the backorder or the delays until we had already agreed to everything!!! Be upfront about delays
Larry Boyd was very helpful in helping us with the purchase of a console table. Very professional and efficient. Great price for the furniture purchase. Highly recommend him!
Mr. Ed was a jewel. Very patient, knowledgeable and very considered of our needs. The store was clean and all representatives were friendly.
Excellent. Lindsey did a great job.
Larry, was very helpful and knowledgeable.
Salesman Hubert has no interest to help me, he directed me to where what I was looking for. But that's it, he could have made a sale very unmotivated and didn't think I wanted to buy. I even told him I was ready to buy today. So i purposely made it short. It was like I was a bother asking to many questions on a $3k sofa. Even though they have exactly the sofa I would like to have, I won't purchase it because of the poor customer service. Don't waste you time with Ashley. Rooms to Go gave me excellent service and tried very hard to find what would work for my needs and likes even though there was no solution there she (Donna) made sure that i was satisfied and would continue to work with me. ****EDIT**** Not interested in calling you, Ask HUBERT for my number. This is what it takes to get a customer back a little work. You leave the same copy paste comment for everyone. You earn the sale as I tried to give it to you freely. I did my part. YOUR TURN.
Travis stokes thank u for be so kind we us 💜 .. u are the best
Polite staff, very patient and knowledgeable of the products they are selling. Thank you for being kind and patient to me and my family. Great experience, Ed was a sweetheart and took his time with us. We left happy to know they took very good care of us and also the manager JP, Thank you for your kindness and making it work for us. We are very appreciative and happy of our decision with shopping with Ashley’s
My husband and I recently shopped at this location for our new home. Joseph was such a great help! He was extremely knowledgeable, friendly, and answered all of our many questions. Unfortunately, the items we were looking at didn't quite fit into our budget but Joseph was such a great salesperson. We will definitely return to this location if we need any additional furniture!
Joe Parker was wonderful! We will be definitely be back.
Nassir did a great job , was very comfortable, has a profession when it comes to his job, definitely recommended him for anybody 👍🏽
Great experience, they made me feel very comfortable. I would recommend using them in the future.
Raj Nagpal was so helpful during my search for a sleeper sofa in Raleigh - he made the process so easy and even helped secure much faster delivery!! Won't hesitate to go back and work with Raj on my next furniture purchase.
Just bought a sofa. Larry was very helpful!
The store manger went above an beyond an made my day!
Patrick did an great job with showing me your furniture and telling me about the quality of each.
Larry was fantastic! Very helpful with a no pressure attitude. I had a great experience
Cesar the sales associate was wonderful to work with! Thank you for your great service
Worked w Caesar and he was excellent.
I had a great experience in Ashley this week! With Raj walking us through the different bedroom options and helping us narrow down our final pick ( that we love). AND as always, we decided later to upgrade our bed and Cory was present to make the change/ transaction a smooth process. I would definitely come back and have them help us again!
I had the opportunity to compare couple if the stores. And 2 of them I live them. And sure will be back. In the other hand is another one that sure needs improve (to don't say more. In costumer services, admon issues, and bein nice to people. Then again [Thanks so much to my agent, at Glenwood location, plus very sweet treat between employees "hard to see this days "].
Joe, was helpful and gave us room to shop. He was also very transparent with ship times and didn’t over promise. Appreciate the experience as a whole. Thanks
Greg was great, I was able to get what I needed w/in my budget. There was no sales pressure, will be back again.
Great experience! Nasir was very knowledgeable and patient. GM also helpful. We will enjoy our new sectional!
An absolute disaster. Maybe my opinion will change if they would deliver my furniture… Our scheduled delivery was between 8am-11am and they arrived 30 minutes early.. before I could get the keys to my new home. The driver refused to wait 5-10 minutes for us to be able to get into our home and left with our furniture. Ashley sent a note to the driver to return to our home and he refused to return. It has been 2 days and they still refuse to bring us our furniture and we’re getting the runaround from everyone we talk to. We’ve talked to 5+ different representatives for Ashley and have not gotten a concrete answer of when we’ll be able to get our furniture. One representative said she would contact me to reschedule the delivery and I was not contacted. Another told me to call back at 2pm to reschedule.. I called and they did not reschedule due to not having a status on our furniture. At this point, I’m not sure when or if we will get our furniture. All they’re telling us is “call us back”. Maybe consider using a different delivery service? Would not recommend and I will not use again.
I had the best experience here with Cory. He was unbelievably knowledgeable and helpful and kind. He helped me sort out a really bad misorder on my end. He joked around with my kids while we were shopping. He was so nice and helpful and patient. I have never had a better salesperson experience ever.
Our visit at Ashley was quick and easy thanks to Larry Boyd. He greeted us at the front and checked up on us as we looked around the store. He was informative and made checking out smooth. We will definitely come back.
Larry was very helpful and I would definitely comeback
Larry was great. Thank you for take care of all my needs and answering all my questions.
We went in knowing the couch we wanted and the employee was incredible waiting, and helping us get the couch we needed! He looked for every possible discount and price matched to get us the ultimate deal! Greg Brooks is who to ask for!
Stress free, a wonderful experience
Joe was great and courteous patient doing our visit there at Ashley.. Very professional up front. Worked many avenues for us to purchase our dinning room set. Finally agreeing on terms met in the middle. Thanks Joe for doing such and awesome job with us. Appreciate all the effort to make a sale.
Had the best experience with Lindsey Walton at The Glenwood Ave Raleigh location. She was so friendly & knowledgeable on the mattresses but most importantly she wasn’t pushy. My husband & I enjoyed having her help us with some pieces. I can’t wait to go back & finish shopping for our home.
As soon as we hit the door, we were greeted by Cesar, who was immediately warm, welcoming and, knowledgeable. He made our purchasing experience very easy, and we left happy without feeling pressured to make a decision.Cesar is a great associate, person, and asset to the company.
Larry Boyd was so helpful for us today! We found the right piece of furniture to complete the living room. He allowed us time to browse and answered all our questions! So helpful!
Patrick was amazing, nice and so helpful! He was very thorough and explained everything well.
Larry was phenomenal in helping us easily find a dresser!
Larry helped us buy a fantastic dining room table.
Larry is the man! Very helpful!!
Larry was an amazing sales rep! We got a sofa. He was very informative and helpful. Definitely asking for him when we go to Ashley next!
This was the first time we went to Ashley Furniture and Joe was awesome. He was informative and answered all our questions. I will definitely shop at Ashley’s again because of Joe!
My whole experience was horrible.
Jamieka did a gerat jo.
Joseph Parker was absolutely the best salesman ever. He was very attentive to our need in looking for new furniture!!
Lindsay and Larry helped us find the perfect sectional for our new apartment. High caliber employees and people at this location. Larry gave me additional discounts to make sure I was able to get the best bang for my buck.
Larry did an excellent job with the sale. Very friendly guy.
Great first experience for first time furniture buyers. Larry B. Was very helpful with the process. Will be coming back!
HEBERT...WAS WONDERFUL... called in to make sure the item was in store and he held it until we arrived!!!!!! YAY!!!! THANK YOU Hebert
Larry did a good with assisting me with purchasing my loveseat and sofa. He was vet accommodating.
Larry was awesome in helping me find the perfect furniture for my new home. Samantha was great too!
Larry & John were the best! They helped get everything in my home that I wanted! Making it the smoothest transition possible! Thank you!
Larry was so incredibly helpful! Great service!
Larry was super helpful and made the process very easy. He deserves 5 stars!
Ask for Cesar Alzate and you won't be disappointed. He puts himself in the shoes of every customer and advocates on their behalf. We'll definitely be coming back to him in the future!
Joe gave us excellent service, working with us to get just the right sectional to meet our needs.
Larry definitely helped me out thanks man
Had a really great experience here! I picked out furniture online and wanted to see it in person before purchasing. Patrick helped me with the whole process and he was able to get me the best price and was very nice and professional! Can't wait for the furniture to be delivered.
Joe helped us with our furniture purchase. He was awesome to work with!
Great service we found exactly what we were looking for thanks Joe!
Came in to look for new sectional, had the pleasure to work with Joe P, best customer service super knowledgeable and friendly! I highly recommend working with him if you are stopping in.
Highly recommend this Ashley location! They have such a great selection and amazing employees! I went to tons of furniture stores and I did not like how pushy everybody was. But at Ashley, they are not pushy at all, they welcome you when you walk in and then leave you alone to shop in peace! If you go here make sure to ask for Cory! Cory is very friendly, knowledgeable, and professional! Thank you so much Cory! I love my new bedroom set!!!
The salesperson that help me was Hubert Patrick. He was great at showing me different couches and even gave me the address to the store where I could actually see the couch I wanted that was not in showroom where he works. He showed excellent customer service which means a lot as well as patience. Great asset to the company. Thank you Hubert!
Great service from Larry!
Joe was fantastic! Very knowledgeable and professional. I highly recommend him.
Hewburt provided great service, very friendly, patient and knowledgeable. 10 out of 10
Great experience working with Larry. He was very helpful with finding what we needed.
Larry Boyd was Fantastic! His knowledge and patience made the overall experience very enjoyable. We found exactly what we were looking for
Greg was very friendly and easy to talk with
Larrry is too good in helping us..!!
Larry helped us in selecting
Worked with Gregory at Ashley on Glenwood Ave to purchase new outdoor lounge furniture set. He was attentive and helpful in answering all of our questions. He also gave us the space to discuss the decision. Great experience and would recommend Gregory to anyone.
Greg Brooks was very helpful. He was on top of pricing and delivery. Got some good furniture for a good price. Will shop here again.
Cory was very helpful and knowledgeable when it came to the questions that we asked. He was patient and had great customer service and helped us in any way he could!
Larry was absolutely wonderful. He made sure to make sure everything was 100% what we wanted and made sure to show us all items that would work for the look we wanted. We ran him ragged and he kept a smile on his face the whole time.
Corey was patient and amazing! He was very knowledgeable about everything and took his time to explain our purchase. Go see Corey at Ashley Furniture!
As I walked into the Ashley HomeStore in Raleigh we were greeted by a friendly, knowledgeable, charming staff member by the name of Joe P. We were initially looking for a variety of things and had no sense of direction. Joe was able to guide us to dining room sets, bedroom sets, as well as living room sets that all seemed to fit our needs perfectly. Make sure to ask for Joe to help with all of your furniture shopping needs. You won’t be disappointed.
Excellent person to work with Larry
This was my first time at Ashley Furniture, and it was a wonderful experience. I worked with Patrick who was extremely personable, knowledgeable, and all around helpful. He made it super easy to find what we were looking for. The purchasing process was fast and easy, and overall, a very pleasant and efficient experience. Also, it's clear this store has a very good corporate culture, and it makes shopping there a very enjoyable experience.
Had a great experience at Ashley. Found many beds to choose from and Greg was very helpful and super nice!
We came in with no intention of buying anything but Joe Parker was absolutely AMAZING and we left with a perfect deal. Joe worked hard to get us the best possible deal that worked for us. He was beyond patient with us and his energy and kindness made the entire process so wonderful.
Joe Parker is amazing and helped me get the bed of my dreams plus a new couch!
Gregory was extremely helpful and efficient!
Go see Larry for your furniture needs. He is awesome!
This is the worst furniture delivery I ever had. Sounded great when they schedule it, but then they make you wait for hours to let you know that delivery time will be later. They provided another window time frame which I did stayed home. After that time I called cause they never showed up and they said that nobody was home when they got here. Of course i wasn't home. That is not the time frame they gave me.
Cory was huge help. Very adept at answering any questions.very good staff and friendly.
Shout out to my man Larry for helping us out so much with our purchase today!!
Joe was a fantastic helpful while we searched for furniture. Everything was priced well for us and he helped us answer the questions we had. We didn't feel pressured to buy anything when we came in but he was always around if we did have anything we needed to discuss. 10/10 would shop here again
Larry saved us a lot of money!
My fiance and I had a great experience at this store. Greg was fantastic to work with! He helped us find a bed, couch, and outdoor furniture and got us great deals on everything. Next time we need furniture we will be coming back.
Cory was so helpful and patient, I was very pleasantly surprised I was able to get a huge beautiful sofa so quickly and easily. Very glad I went in person instead of buying online!
Selection is good and service in the store is good. However, that's where it ends. We purchased a bedroom set in December 2021. We understand the material shortage issues and had no issue waiting for the furniture. As of May, we have received everything except the bed. The bed was scheduled to arrive May 24th between 2 and 5 pm. At 7 pm, still no word from Ashley. We checked online and it time was changed, without notice to us, to 7 - 9 pm. At 930 we checked again and the delivery was canceled. Again, no notice. We called the next day and were told it would be 9 more days before they could reschedule the delivery. The truck was within 30 mins of our house but it's going to take more than a week to get back to us. That's absurd. After hours of phone calls, we reached one person that seemed to care. She told us she was able to schedule delivery for the next day (May 26) between 730 and 1030 am. As of 1130, no calls. No truck. We called back and again, we were told 9 days out. This company will lie to you and make every excuse. They claim they can't contact their drivers and can't control when deliveries are made. They act as if the deliveries are coming from a foreign country and speak a different language. The customer service is horrendous. As the largest furniture supplier in the states, they need to get their act together. I won't buy anything else from them. Happy to pay more for real customer service. Update 5/31/22: After speaking to several different people, we had the delivery of the bed scheduled for today. Original window was 1230 - 330. That didn't happen. No call. No notice. Checked online and time was changed to later window. Finally got a call after the first window of time closed saying it would be later. Truck finally arrived around 445. The guys brought the boxes upstairs, tore them open only to learn that the hardware to assemble it wasn't included. They carried everything back to the truck and left. Trash was left all over the house from the front door, all across the first floor l, up the stairs and into the bedroom (paper, Styrofoam, plastic). Another 100% failure by Ashley. It is almost laughable at this point.
I worked with Larry today and he was phenomenal, great guy and really worked with me to figure out my complicated shipping situation and other things. Highly recommend working with him for an enjoyable experience!
Excellent customer service!!
Cory was wonderful and extremely polite and knowledgeable. Great person. Give him a raise
Greg is nice and super duper helpful.
Great experience at the Ashley Homestore on Glennwood Ave, Raleigh. If you shop here, I recommend asking for Larry Boyd. He is extremely knowledgable about their product line and worked closely with me to solve for my project needs. He provided objective recommendations and was prompt to respond to any queries I had. I appreciated his professionalism and quality of service.
Nasir was very informational on the knowledge of each product we were interested in and made sure we received the best pricing that was in our comfort. He not only made our purchase easy, but also made sure we walked away with the product we purchased 10/10 recommend.
Larry was attentive and awesome!
Larry was very awesome today. Happy day.
Omg, what a great experience I had with Larry at Ashley’s. I walked in headstrong with one option on my mind. Larry took over showed me several options and ultimately helped me pick a beautiful sectional option. Even when I was difficult he was very patient and answered my questions with expertise. If you have the chance to go to Ashley’s do yourself a favor and ask for Larry!
To high on purchase
Great service! Ask for Nas! He’s very knowledgeable and welcoming!
Greg was amazing and quick. Easy to work with and helpful!
They are awesome Nasir was an amazing salesperson his manager Samantha was very kind and very courteous they did an awesome job.
Tara was amazing!! She is very knowledgeable about the products and will do above and beyond to make her customers happy. We are so blessed to have met her and will continue to work with her for all our furniture needs in the future. Thanks again for everything Tara!! 😬
Nasir was great! Provided all the details for us to make an informed decision. Thanks Nasir!
Greg was very helpful today while assisting me with my new furniture purchase! I would definitely recommend you to stop by the showroom and ask for Greg B. you will be happy you did. Thanks again Greg!
Nas was very helpful and went above and beyond with his costumer service. Worked with us for a great deal too!
JOE P. And the Ashley's Team are a pleasure to work with. Joe gave my experience of buying furniture for the first time the BEST! I highly recommend referring him at this location.
Joe P was absolutely a blessing
Joe P. Is amazing!
Hubert was very knowledgeable and helpful!
Hubert was fabulous!
We worked with Larry and he was phenomenal! He remained cognizant of our price point and was willing to hear any and all of our concerns.
Hubert was extremely helpful when we came to look for a sectional. He went above and beyond with our search and was extremely patient and explained the entire process to us.
Larry very good sales person. Great job Larry!! I will difinitely recommend Ashley and Larry!!
Sales rep Larry was excellent and great professionalism!
Maybe the worst furniture store in Raleigh for quality and service. General Manager doesn't care and doesn't return calls. Delivery is a joke and getting your order in a timely manner is not a priority. There are literally tons of other options, so I will never order from here again. After reading other reviews, it's obvious that some are not legit and look like they were written by the same person.
Edit: Lots of fake reviews on here. Original: I liked the selections and the prices are fair. The reason I didn't give 5 stars is because of delivery issues. I get that COVID is affecting EVERYONE, but how can you sell a product that is backordered, but not tell people it's actually backordered. You scheduled a "tentative" delivery date. You put a deceiving disclaimer on your paperwork and website that state that you are "currently experiencing manufacturer delays that are causing unusually longer lead times and occasionally unexpected delays." Just say you are back ordered. Don't give people a delivery date unless you can be sure it will be delivered on that date. I got 2 days notice that only 1 of my 2 items would be delivered on time. That was AFTER I had to call Customer Care. The customer service rep i spoke to made it seem like you were doing me a favor by at least giving me one of my items. Honestly, if there wasn't a 10% fee incurred for returns/cancellations, I'd cancel the order now. Probably the last time i order anything from any Ashley store. UPDATE#1: I was contacted by the company. They are attempting to make some things right, but I won't know until after the last piece of furniture is delivered. Item #1 was supposed to be delivered in the morning, but was contacted and told it would be the afternoon. Will update as I know more. UPDATE#2: Delivery guys made it to our house at 6pm. We discovered that the item we received is not the item that we thought we were ordering with the sales person. We ordered both a power recliner and power recliner couch. The item delivered was a manual recliner (invoice didn't have the word "power" in it, but both items look identical. I will be visiting the store today to discuss. Took another star away from the review..
Patrick was extremely friendly upon entry to Ashley furniture. Thoroughly enjoyed his expertise and knowledge on the beautiful sectional purchased!
Ed is the best salesman I have ever met. While working with us, he was very polite, patient and helpful. He turned our shopping experience into a very enjoyable and educational tour after which we had everything we wanted to buy and even more. Thank you, Ed! (Ashley Homestore, Raleigh, NC 27612)
Joe Parker was a great salesman he took his personal time out to take care of us and make sure I was happy for whatever I wanted I refuse to walk out the store because he was so great and I couldn’t refuse not to buy something because of his awesome help he’s a excellent salesman for company and I will be back to buy again .
I had a wonderful experience with Tara. She was very personable and knowledgeable about the products and additional protective services. Not happy about possible delivery dates though 😕
Tara is the best! She heard my idea and took me right to the perfect piece! Amazing customer service!
Ceasar in Raleigh NC was amazing!!! He was patient, friendly, honest and helpful. I’m definitely going to return to Ashley in Raleigh NC.-
Joe oros helped me and my spouse purchase two chairs and he was awesome and knowledgeable. Thank you so much!!!
Ask for Lindsay when you get to the store. She was extremely helpful and helped me with the great discounts. Super recommended.
Today I Went Into Ashley’s Homestore [Raleigh] With An Idea Of What I Wanted . I Was Immediately Greeted By Larry Boyd . He Had A Great Personality & Was Very Knowledgable . He Was Very Helpful …. He Found My Daughter & I A Sectional That We LOVE ! It’s Going To Take A Few Weeks To Be Delivered But That’s Fine . We Left Out Of The Store ALL SMILES . GREAT Job Larry , Thanks For Your Superb Customer Skills . We Will Definitely Be Back !
Larry is a great pro to work with.
My husband and I visited the Ashley Home Store and had the pleasure of working with Lindsey. Lindsey was very helpful, not overbearing (like so many salespeople), and very pleasant to work with. Thank you, Lindsey! We ended up buying the perfect dining set and were very satisfied with the experience.
I really love my new dining table! It fits perfectly in my space and is exactly what I wanted. There were a few issues with it arriving damaged (not to me but before delivery), as well as a slightly late delivery (past my allotted delivery window), but every customer service representative and sales rep were very nice and helpful. Once they arrived, delivery was quick and seamless. I am definitely happy with my purchase!
I am a repeat customer at Ashley's furniture. I ♥️ their selections and I value their furniture quality. After looking at a few different bedroom sets; I decided on one and made another purchase. Thank you TARA and the Ashley's team for your help! Once again, I'm a satisfied and loyal customer.
I WILL NEVER EVER CHOOSE ASHLEY AGAIN Update: The experience has gone from bad to worst. Till now there is no date for delivery, no date for the replacement of the defective product, none are updating (neither the store, which is the worst of worst anyways nor Ashley as a corporate). Just simply took the money and are doing nothing. Please be warned and never resort to Ashley. There is no ethics in this place. Original Post: Pretty bad experience thus far. Paid in Nov-2021 and was assured that likely dates for delivery will be between mid feb-2022. But, got only a portion of the order. Also, the dining table set delivered had airline cracks on the table all over and we did not notice it at first, then after a couple of weeks it started to crack all around. Call up customer care and they said they replacement is nowhere near and any reselection that I like is not available, I am asking for a refund for the set and being made to run between pillar and post. Customer is routing the calls to store personal and store personal is routing me back to customer care, been like this three time on a single day. I have wasted 3 hours already on this and still no solution. In-store orders are good if the product you get has no issues, else we are in a soup. Also, store matches your orders with online price but they apply the discount in a very cunning way, all the items that could be delivered early without any issues are priced high and all items that takes time are priced low. So, if you happen to cancel the remaining orders, you would be ending up losing the most. I am not sure what do I do with a dining table that is falling apart with no dates in the vicinity and I had paid for these items long back. Mony is spent, no usable product and no solution in the vicinity. Beaware .... Note: Online orders are hassle free it seems as there is only one channel of communication you need to take care of. Think twice ...
We love Cory!!!! Bobbitts
Will was very knowledgeable, helpful and friendly. He informed us of offers that we could take advantage of including up selling.
Will in the Raleigh location was very informative and wonderful to work with.
Nasir was great I recommend
Larry was very patient and helped me find the perfect pieces for my new apartment.
Patrick was amazing and super helpful.
Update 5/21/22 Even worse than before !!! Not sure how this is possible..If there was a zero they would get that rating !! It has been a nightmare dealing with this company. After 8 months of waiting for 2 Bedroom sets the last pieces were delivered today only to have the delivery team not wanting to put the furniture together because they didn't have a "work order" 2nd time this happened...they charged us $50.00 to put our bed together and put the feet on the dressers from the last delivery that wasn't put together ... totally unacceptable!! They put a large gouge and scratch in the floor as well. Extremely unprofessional!! One worker Stormed out refusing to put furniture together... plenty of other furniture stores around ...never again !! Called the store to complain without satisfaction Complaint filed with BBB Avoid this company if you want furniture...we have been waiting 7 months coming up on 8 months for 2 Bedroom sets they are terrible customer service ..they don't put the furniture together..my mistake for not canceling sooner but everytime I called I was told it is coming !
I was looking to purchase a bedroom set for my teenage daughter. As soon as we walked in Hurbert pleasantly greeted us. After a few descriptions of what we were looking for he lead us to exactly what we wanted. Hurbert was great to work with, and I would like to thank him for a pleasant and stress free shopping experience.
Been waiting on furniture since Jan. The “customer” has to follow up with Ashley instead of Ashley reaching out to the customer and providing a status. When furniture finally arrived, was dirty and damaged. Timeframe was August, immediately contacted Ashley and requested cleaning and replaced. 30 Sep and no status of replacement. Recommend searching for options prior to purchase. LTC McCallop
Patrick Bowen was fantastic to work with. He helped us find the perfect fit for our needs!
Joe O. was great! He helped us find everything we were looking for and made sure we were getting the best deal. Highly recommend!
Caesar was very informative and helpful. Great experience!
Cory took the time to show me options that weren’t readily available on the floor and it ended up being exactly what I was looking for. Excited to work with Corey for all my future furniture needs.
Corey went above and beyond to ensure all questions were answered and we were completely satisfied prior to leaving your store. Corey will be our Ashley Furniture salesperson for all our future needs. Great job Corey!!
I had a wonderful experience with Ashley Furniture on Glenwood Avenue! Cory was especially friendly, professional and helpful during my search for bedroom furniture, as well as a kitchen table. This store has absolutely beautiful home decor! I did not know that they had such an extensive selection of mattresses as well. However, I found one that matched my needs and desires and was able to bundle that with the furniture I purchased. In addition, they work with you on pricing and financing. Management was also very helpful, friendly and professional. I would highly recommend Ashley furniture for all of your home furnishing needs!
Nasir did a great job. He was very profesdional and gave me geat service. I am very pleased with my experience.
Cesar was awesome to work with! Made our couch searching experience awesome! We are very excited about our new couch.
Joe made our furniture shopping experience very pleasant. He was knowledgeable and helpful answering all of our questions. We were very happy with our selection of living room furniture.
Larry was very helpful. Excellent customer service. Will come back for my next purchase.
Sales guys were all super friendly and helpful.
Will is the man to go to he was very helpful and great at giving us options based on what we need.
We had a great experience in the store. Hubert was very friendly and helpful, and we are happy with our purchase.
Very good service. Everyone was nice and kind and willing to help out.
We just had an amazing experience buying new living room furniture at Ashley. Patrick answered all of our questions, was super friendly, and our experience was 100% no pressure.
Patrick was our salesman. He was fantastic and took great care of us.
Nas was such a great help from the moment we walked through the door his energy was great and exciting. He even offered amazing deals for the dresser I was interested in. He just made the experience great !!!!
We were looking for new dining room chairs and Greg Brooks was more than helpful! He let us browse around and followed up with us as we rounded back the second time. We didn't feel like we were being poached by sharks which was a huge plus! Greg offered a great deal and made the purchasing process easy!
We had the best experience with Joe Orosz ! He was extremely helpful and patients with us. He got us great deals on everything and got all our shipping rushed. Thank you joe !! Definitely will be coming back again soon! :)
Very professional customer service.
Walked in was immediately greeted by Gregory. He was great, just introduced himself and pointed us in the direction of what we were looking for. No pressure from him and just let us just look around. Once we found what we were looking for he immediately made the deal happen. Easy sell for him and great experience for us. Thanks again Gregory.
Ashley furniture stores in Raleigh have the absolute best selection of furniture and great deals and prices. We had a great experience and We were able to get a beautiful bed 🛌 and mattress on a discounted price. We love the products and can't wait to try it.
Raj made such an impression on us while trying to furnish our new home. He helped us and was quite knowledgeable in several areas. Thanks for all of your help Raj!!
Ed, and the staff at Ashley were very patient and pleasant. My wife and I will make this store our first stop when shopping for furniture in the future.
(Translated by Google) Thanks to Cesar and all the staff very kind and excellent services Thank you very much Cesar you are the best (Original) Gracias a cesar y todo el personal muy amables y excelente servicios Muchas gracias cesar eres lo máximo
Working with Ceasar was a seamless process. Nice guy, polite as well. Most definitely ask for him.
Wonderful experience at Ashley Home Store! Beautiful pieces and the excellent sales associate made our shopping experience as lovely as the furniture we purchased. The sales associate was welcoming, knowledgeable, and helpful. Raj gave us time to look on our own, yet was ready and attentive when we had questions and needed information. We were very pleased with the quality, selection, and price of Ashley’s inventory. Thank you so much!
The sales representative Caesar was very helpful and a pleasure to work with. We made a purchase and appreciate Caesar and the senior salesman that helped. A great experience. Thank you 🙂
Very organized location. Knowledgeable and accommodating staff. Very seamless process to ordering my couch.
Thank you Joe for all of your help! Joe was friendly, kind, respectful, and focused on giving me a wonderful experience with my purchase. He was very helpful and resourceful in giving me all the information I needed. As well as answering all of my questions! Definitely go and check Ashley out. I received a great Presidents’ Day deal!
I can't say enough about Ashley Furniture. Ed helped me pick out a bed and I am looking so forward to getting it. Ed was very knowledgeable and answered all questions. Everyone is so helpful and delightful. Third purchase from Ashley, you won't be disappointed.
Staff is very friendly here
We had great experience with Jon. We bought dining table.
Thanks to Nasir for his time and patience in helping my aunt purchase bedroom/living room furniture. He was invaluable in his knowledge and expertise. Thanks also to Lu for making the financial aspect easy to interpret. Ashley Furniture is blessed to have two wonderful employees! Sincerely, Nora, Brenda and Annette.
We always had an amazing experience at Ashley’s store in Glenwood Ave. Raj, who assisted us with our multiple purchases, has been extremely helpful and friendly. His advice helped us to make right choices and well within our requested price range.
Patrick Bowen gave us the best service. Ask for him if you are in Ashley’s, knowledgeable and kind.
I bought furniture for the house six years ago from Ashley and it is still very good. They are creative and their products are excellent. As for this store, I had a successful experience yesterday.
We had a very pleasant shopping experience at Ashley. We were especially happy with our Sales Associate Cory Castille. He was extremely helpful throughout the entire process. Great job by Cory and the whole team at Ashley!
Store looks great but if looking for customer service don't go here. My wife and I went last Wednesday 2/2/22 to look at leather recliners. There were 2 salesman in the store at their desk and no other customers when we walked in. No one greeted or came to ask us for help during the 20 mins walking in the store. We even sampled several chairs. My wife commented that she has never gone in a furniture store and not been greeted or asked could she be helped. Fortunately we stopped at Heavner furniture down the street and purchased the same item we sampled for less. The salespeople there are great, ask for Chuck Pope.
Our couch got delivered weeks after being told it was supposed to. Two men brought it into our place didn’t speak one word to us, didn’t ask to make sure it was put together right nor asked where to put it. They threw the couch down, the man left to go sit in truck while the other called some number for us to answer questions. The process was done in not even a minute. Come to find out the seat doesn’t recline as far back as the other one does. Not satisfied nor do I recommend. Waste of $600.
I started my search at the Ashley outlet and the customer service there was the WORST. I highly recommend driving 5 more minutes down the road to the Ashley store instead. Here I met Raj! He was amazing. From the time I walked in to the end of my purchase. He was knowledgeable, personable, understanding and a pleasure to do business with.
Very bad customer service , 3 months since i place my order no one help me so far my order states , so sad
Had a heart experience visiting this store. Was looking for Sofa and Dining set. Sales manager was able to help with details and got us what we looked for. This is the second time we purchased from this store and came out happy both time :) Overall satisfied with the experience, recommend this store to talk to sales manager to get good discounts in price.
Patrick was very helpful and got us a great deal on a living room set. He was upfront about that it may take time to receive the furniture. We will use him again when we decide on accessories. Thank you!
Jon was our sales rep from months ago when we realized it wasn’t the beat time to acquire our furniture needs. Months later, he knew exactly who we were when we walked back in. Remembered the furniture we’d picked out on the previous visit and was awesome all around! Great guy!
The communication from the time I walked end to the time I purchase. Was natural, patient, detailed, and respectful. Thanks
Great service. Excited to receive our furniture in the next few weeks!
Mr Raj, was so helpful in giving us so many suggestions to set up our new house. Thanks to Ashley and Raj for a nice experience at the Raleigh Ashley Store. I recommend people to go check out their collection . Very nice. We got all living room set up and delivery was within a week. Happy Customer.
Jon made the furniture shopping process easy, rearranged furniture so I could get a better visual and looked up the shipping times of numerous items for me. The best part is that despite other stores having long waiting times due to Covid, I’m getting my furniture in a week! That won’t be true for everything in their store but I am very happy with what I purchased, the delivery date and overall experience.
Our experience with shopping at Ashley on Glenwood street was great. Tara made us feel very comfortable making a big purchase. She worked with us in getting us a great deal. I would strongly recommend Tara and the Ashely store for your furniture purchases.
We really appreciate Hubert’s help in pointing out the available options for our media room. He was very helpful and got us the best deal . Thanks Hubert.
I had such a great experience shopping with Tara! She really took her time and explained everything, walked around the store with me, and even arranged a set up of random furniture so that I could bring my vision to life. I have never had a salesperson go above and beyond like she did and I will be back!
Wouldn't even give 1 star for the disastrous service. My husband and I ordered a bed frame. First , we took time off of work for the delivery just to find out it was damaged and not to be delivered. Second, more time off of work, they delivered the frame with a piece broken. They said they will send a replacement which never came. Third, more time off of work...they were to deliver a whole new frame only to find out they just delivered totally wrong pieces. Be careful of the contract you sign, for we cannot get a refund of the purchase, just to be left with the aggravation of calling customer service who tells you they can't see what you ordered...Really???? My husband and i are both self employed in retail businesses and if we were to deal with our customers in this way we would be out of business!
Great working with Tara!! Such a wonderful and personal woman. She helped me get the best deal possible.
Gregory was a great help in finding us living room furniture, and for a great price. He was very personable but not too pushy. I’d recommend him and see him again for any further furniture purchases!
My boy John is 10 star bound, answering the phone provided so much help I drove 2 hours away and still meet us at the door and remembered everything we talk we will be coming back very soon
Highly recommend this store, went today and purchased an adjustable base and mattress. Very inviting store associates, Ed is very straight forward salesman. Thanks Ed
We still have not received our bench to go with our dining set. We purchased it in July.
Great experience thx Tara and Hubert!
This is just not done. Does a customer expect this type of service from a renowned store like yours? This is so pathetic. On 10/21, I ordered a bed, a bed foundation, and a mattress from your Raleigh store. Issue 1: on 11/26, your delivery guys came to my home but couldn’t fix the bed and return the items back without giving any ETA for next delivery. We had to call multiple times, but no ETA given till 12/06. Issue2: On 12/06, store said the mattress is not available and again they have no ETA for the mattress. We were under a super need and cancelled the mattress and asked them to deliver bed and foundation asap. Issue3: on 12/09 they delivered the bed and foundation at 8:30am but these looked completely different that the one we ordered at store. Issue4: after realizing that, we called your helpdesk, the lady was super rude and refused to take the order back. Now after waiting for 50 days for delivery, we’ll have to deal with a wrong order and must pay extra to fix the issue?? I trusted you guys for better service. Please help.
Shopping here was a pleasure, we were greeted upon entry and Corey quickly assisted us in what we were Shopping for. I needed a new living room sofa and Corey was friendly, helpful and patient as we decided on style and color. Once we chose my sofa he quickly worked on seeing if it was in stock and could be delivered before the holidays. He also made sure I was able to get the online pricing (it was on sale online). The rest of the staff was great as well, they helped locate my daughter (she fell asleep in one of the recliners located in store) once we ready to leave..all of my furniture is from an Ashley Homestore and I recommend this location to anyone in the market for new furniture.
I had a great experience shopping at Ashley. Lindsey was awesome and so patient with me. She helped me with the whole process and made sure I got what I wanted and got the best deal !
Experiance was great
I ordered furniture in August asking specifically what was available so I wouldn’t have to wait so long due to Covid delays. I have been waiting on the “rails” of my bedroom set for 5 months now. The headboard and footboard are available but no rails. Even pieces that were back ordered have come. It’s very frustrating that you have to pay in full but yet, no furniture. This is of no fault of my salesman. Just poor communication on the part of Ashley.
Nice
Joseph and Patrick did an awesome job explaining the quality of the merchandise and answering all the questions we had. They were very knowledgeable on all subjects. They introduced their selves and checked in from time to time allowing us to soak all their options in. We left the store purchasing a beautiful sectional and coffee table with amazing features. We will most definitely be back for additional pieces for our home.
Patrick was awesome! He price matched an ad for me and was so nice and knowledgeable. He made the whole experience a great one!
Raj was a very helpful and friendly advisor, knowledgeable of the products on the floor and available otherwise. We had already narrowed in on some of our bedroom set choices online, and when we came in person, Raj walked us through the pros and cons gave us good suggestions and then left us alone to make our choices. He patiently answered all our questions and gave us some great advice. He helped to measure the dressers and to let us know how they would fit into our room. We also got a good deal as it was Black Friday and Raj was honest about the delivery timelines given the times we are in. He explained the entire delivery process to us. Really could not have had a better experience..
Jon and Ed were so very helpful through the whole process. Jon greeted us on our first trip to the store, and walked us through getting a sales quote for the pieces we picked out and the protection plan. We communicated via email which was very convenient since I have a hectic schedule. When we came back into the store, Ed worked with us through the financing process and helped us finalize everything. He was kind, personable, and respectful. I will be sending everyone I know in the market for furniture to see these fine gentleman.
Tara was a spectacularly helpful and friendly advisor. I came in looking for a couch. She greeted us immediately, explained the store layout to us, and then left us alone to try out all the couches. I came back two days later with more questions and she patiently answered them all and gave us some great advice. She even pulled out her tape measure and started measuring couches to let us know how they would fit into our room. Really could not have had a better experience and I’m really excited for my new couch!
Ashley furniture is one of the worst furniture companies I have ever dealt with I have been waiting on items that I have bought from Ashley’s for a year now and I still do not have a delivery date and they use these third-party delivery companies and they are the worst very unprofessional..
Jon was so nice and helpful with my order. He made the whole process easy and smooth
Our sales person was great. And very patient.
My fiancé & I are thrilled with our new sectional. We are so happy. Trey worked with us to choose the one best for us. Let me say, Trey was patient & kind. We were so undecided and tried every sofa in the store..lol He worked with us and we had to come back again. He was totally understanding and wasn’t pushy at all. He also was very funny & had a great sense of humor which made the process enjoyable. So, we were supposed have the sectional delivered by the end of Nov 2021. Needless to say, Trey called us and set up delivery the following week after the purchase. We were so thrilled because we were having visitors soon. It worked out perfectly. Thank you Trey for your dedication!!
They had the best collection. Agents working in the store are very good and helpful. Need to mention Mr. Hubert Patrick here. He is the best and gave me a good deal in my furniture.
This was an excellent store and Raj was pleasure to work with. He got us taken care of very quickly and was fun to talk with. When we come back for our next sets of furniture you better believe we will be asking for him. The store was clean well organized and everyone we spoke to was very helpful.
This was definitely another great experience at Ashley furniture. Particularly the Glenwood Ave location. The environment was friendly from the moment we walked in. Trey offered assistance immediately. He was great to work with. Professional but not robotic. Showed an urge to help, not just to sell. Very personable and knowledgeable. Took our wants and needs and found us great quality and great deal. I'm sure the rest of the crew is great, but I'd recommend him for sure if you're in need of bedding and furnishing. Great personality and attitude!
I've stopped here multiple times and I keep going back because the service is good and the product is top notch. I went in recently to "look" and came out with a bed. Patrick was a great help and even managed to get the bed I wanted right away so not a long wait for delivery!!! Definitely the right place to shop
Very friendly and knowledgeable staff. Lovely merchandise. Beautiful in fact. Reasonable.
Best experience ever! I went into the store feeling so defeated after looking and searching everywhere for weeks, to months for furniture for my new place! I felt like everywhere was so overpriced or the wait time for delivery was at minimum - 16 weeks! Jonny at AHS was THE BEST! Super friendly, very easy to talk to and such a great personality! He explained everything so well to me, went over all of my options, did all he could to get me approved, find something that I loved that was also available for delivery only FOUR days after my purchase which is incredible! Jonny really is such a great salesman and he is really a people person, very personable and relatable and overall great conversation and professionalism! I highly recommend Jonny at Ashley’s HomeStore! I am so pleased with my experience there!
Joe Orosz our sales guy was very helpful and knows his stuff. I got a living room set...and probably getting a bedroom set and he ll be my guy.
I would rate a zero if i could. I had a scheduled delivery time between 8-11am. At 10:15 I called an Ashley store to confirm my delivery because I had not received any of my stuff yet. They told me they would call me back when they got in touch with the driver.... that NEVER happened and I was left waiting still at 11:30am. I was on and off the phone for hours with different people and corporate finally told me that my stuff was never put on the truck and they skipped my stop. However, I was NEVER notified of this and I was home all morning missing work all for no furniture to be delivered between the time frame agreed upon. If I am going to spend this much money on furniture with this business and you all don’t even have the audacity to notify me of my furniture not being on the truck, this is very unprofessional. I was not even given a call to apologize about what was going on or to try and make it a better experience. Nobody had any answers or responses and I was left waiting all day for my furniture. I am VERY unhappy about this experience. I called to try and find out what they were going to do about this and they told me they were going to give me a gift card to Ashley furniture.... LOL LIKE I WANT TO SPEND MORE MONEY HERE??!! they forwarded me to someone and that person hung up on me... WORST experience
Hubert was very attentive, helped us out and answered every question we had.
Step up from discount furniture dealers, but still value-conscious with some nice inventory, helpful staff and good deals.
I like that fact that some of Ashley's furniture is made in the USA.
Ashley furniture took $700 from me. We placed a order on Friday and canceled it the following Monday. They have a 3 day no hassle policy where you can cancel your order within 3 days. When I canceled my order on my 3rd day. I was charged a 10% fee. When I bought this to corporates attention they said my third day should have been Monday. But couldn’t override what the store said. I feel the entire process is set up to take money from consumers. The general manager Mark at the Raleigh store is very rude. I have been a customer of Ashley my entire adult life and this experience has ruined it for me I will never shop with them again.
On July 15th, 2021, I ordered the Twin bed REALYN It is now September 29, 2021. And I still do not have an assembled bed. On the day it was meant to be assembled, The proper hardware needed for completion had not been ordered. It simply... wasn't there. Weeks pass, and the proper tools are still not there. In fact, it was the wrong hardware altogether. I understand COVID has lead to shortages in many industries, but I have waited nearly 2, nearly THREE months for my bed to be assembled. It is currently in pieces in my room, and I have had to sleep in the guest room of my own home. I am not sure what the issue is. All I can say is that I will not be returning to Ashley home store for their delivery services any time soon.
The worst place where you can buy your sofa. Our first sofa arrived with damages. They offered us a sofa replacement plus a discount. The replacement sofa arrived with stains and it was used before. I'm still not received my money BACK!!! The store promised to do that in 3 business days... but still waiting for the refund!!!!!!!!!!! Ashley Furniture did not accomplish with they have promised!!!
As always I waited all day 9 hrs for delivery to be told just a few minutes ago that the truck has returned to the warehouse. Just another disappointing dsy with Ashley again
My husband and l just moved here from CT and we needed a new couch decided to stop in at Ashley's. Soon as we walked in your Furnishing Consultant Trey Greeted us He was very helpful and very down to earth, Not pushy at all explained, and directed us in the right direction as to what would work for us in our log home, and worked with us to get a good deal so we could stay within our budget. The only reason I'm not giving [5 ⭐] is because the couch has not been delivered yet.
This was our second time purchasing from Ashley. I had been looking for some time now for the perfect couch for our family. I wanted something that would last, look good and have enough seats for everyone. I looked online first, saw a great deal and we went straight into the store that day. It was so smooth and easy. The gentleman who helped us, his name is John, from the Glennwood Ave in Raleigh North Carolina location. He was completely amazing to us. Not only did he answer all of our questions he allowed us to move the furniture around a bit to see what looked best for us. We ended up getting an even better deal because he price matched it from the online deal to the store one and we saved a lot of money. Because of the savings we ended up getting the bigger set because we had saved money. I also loved that there was no pressure on us to buy anything, which is something I love so I know that I’m making the right choice. We ending up buying my dream couch and I couldn’t be more happy about it. We were in and out that fast and still have no regrets with our purchase! I’ve fallen more in love with Ashley furniture because of the hospitality and smooth purchasing.
Went in with no plans to buy....walked out with new set of furniture for our bonus room. Lindsey W was excellent
Trey was a breath of fresh air to work with. He was able to meet our furniture needs and with a perfect amount of humor and candor. This was our first time buying at Ashley, and we will definitely be back. Thanks Trey!!
Customer service was great. Staff was very friendly and Trey was awesome.
Gregory assisted us during our visit. He was great...very professional. He explaining everything and answered all our questions.
Your experience will widely vary based on the representative, i had visited at different times to furnish different rooms. Some will chase you down every step of the way, some will try to sell you at a higher price than their online price and show some discount that will be still end up higher than online (their response is they will price match any price we show from their own website), some will not be very open in saying how long it would take to deliver during these pandemic times !
Salespeople are attentive but not pushy, and don't follow you around extolling the virtues of every single piece you pass.
This specific Ashley Furniture store has been great in terms of cleanliness, layout of the store, and most importantly the customer service. Hubert Patrick was fantastic in guiding and helping out on customizing the selections we wanted. He definitely made the process easy and answered any questions we had. I will post/comment again once I receive my furniture.
Salesman Larry Boyd, did a great job helping me get the bedroom set I wanted. He went above and beyond for me. Go check him out
My sales person Joseph was excellent. He provided great product information as I was looking around without hovering. I really appreciated his attention to detail and his easy going manner.
Just about everyone that I've come in contact with at this company is about as worthless as a dog with one leg when it comes to solving an issue. I've been transferred and re-directed every single time I've contacted this company. God forbid something you bought/own from them gets discontinued. Because then they won't even attempt to help you.
Very helpful but not pushy and very pleasant
Nasir Parker was very helpful and knowledge of the products on the showroom floor. He helped my sister furnish her new home. If you need furniture go see this young man, he will definitely help you!
Overall experience was great and the staff was very helpful and did not bother you
We received a warm greeting on entry. The place is nicely laid out. We were looking for a sofa. Had a real nice sales associate help us out. We didn't purchase a sofa from there. They had some great pieces but we're still looking
good selection and courteous sales guy (Raj). i found what i wanted at a reasonable price. Raj explained that expected delivery time is 2—4 months. that is a negative.
Gaby, the sales rep who helped me was wonderful. Initially, I called and she was so helpful over the phone, that I made it a point to visit the store on the day she was working instead of visiting the following day which was my original plan. I purchased a sofa/ chaise from Gaby. What I appreciated so much was her kindness, enthusiasm and she knew her products and inventory because I wanted to see and sit on the sofa/ chaise that I purchased. She also knew that the measurements that would work for me would only apply to a few styles. She streamlined the process for me. As a result, my best friend also purchased a leather recliner during our visit. Gaby is great!
Had sofa love seat delivered multiple times. First time it arrived NOT wrapped in plastic and was extremely dirty. The other piece of furniture was broken. Ashley took the claim and pictures and stated they had to make it again. After waiting several weeks it comes and AGAIN it’s dirty, the bottom trim was messed up and there was a hole in the bottom of sofa. And that was over a month ago. Repair parts for the trim was sent to the house and even THAT came broken yet I haven’t heard anything from Ashley. They “claim” there would be compensation for the poor service yet I have seen Z E R O !! And if you try to contact anyone you MAY get someone or they may hang up on you and once again hill have to wait over 5 HOURS to reach someone. They have no problem charging you but customer service ? I would SERIOUSLY think twice about purchasing ANY product from Ashley.
Was negotiating a deal for a better price and free delivery. So the salesman goes to the floor manager and they spent 10 mins chit chatting and looking over the computer. FLASHBACK****. Exactly like at a car dealership when you negotiate the price of a car. Oooohhhh, how I hate that back n forth. It’s really a simple yes, no or perhaps a discount. Should have taken 5 seconds. Now I’m agitated. So, instead they bring up this deal of “giving me” their 5 yr warranty program with 1/2 off delivery. I didn’t want the warranty program. It’s a rip off. They tell you the best part of it is : If you never use it after 5 years you get your $500 back. Both the manager and salesman told me this multiple times. I didn’t want the $500 warranty program free.... just give me the $500 off now. Reluctantly, I took the deal and went home. After reading further into the warranty plan literature, it’s not $500 cash back. It’s a $500 credit to Ashley, so you can buy more furniture. Very deceptive practice at the very least. I hate being lied to. That’s why I’ll never buy another car at a regular car dealership. That whole “let me go talk with my manager” routine is disturbing and a put off.
Very nice furniture store. I've been to a few today and by far the top one
Can't wait to see what else they have
Was talked into using a finance plan. Never received bills. Called multiple times over several months trying to find out where and how to pay. Store never returned my call. Finally found out they had my address incorrect EVEN THOUGH they delivered my furniture to the Correct address!!! In the mean time they turned my account over to collections and reported me to the credit bureau. STILL trying to correct this and PAY IN FULL for the furniture. Store cannot help me. SO FRUSTRATING. NEVER BUY FROM HERE WITH FINANCING OPTION. I cannot stress this enough.
I was greeted by Gabby when I entered the store yesterday. While we were both masked, you could easily tell that there was a broad smile one hers. I went in looking for some very specific things in a recliner. I'd been researching for a couple weeks and was ready to buy. One of the recliners I'd been looking at wasn't in the showroom. The other one was the most uncomfortable chair I've ever sat in! Gabby showed me another that didn't have one of the features which I thought would be a deal breaker, but she let me sit in it to test it out. It was very comfortable and quite attractive. Gabby has a fantastic personality, is very professional, respectful and was a real pleasure to work with. Should I have any future furniture needs I will definitely ask for Gabby to be my sales associate.
DO NOT BUY FROM THIS STORE. I went in there in March and made it explicit that I wouldn’t purchase unless my items would be delivered within 5 weeks because I had family visiting and only had an old futon. I purchased a sofa, a mattress and a recliner. The salesperson, Patrick, assured me that it wouldn’t take any longer than 4 weeks to receive my furniture. It ended up being over 13 weeks When the furniture was delivered, the sofa had an orange stain on it (the sofa is white). I asked their customer support team to arrange a call back, and they said Patrick would be calling me back that evening. It’s been 2 weeks and I still can’t get a call back. The worst part is the actual furniture. I also purchased a foam mattress, which I tested out in the store. The mattress I received is completely different than the showcase mattress. It’s hard as a rock and a complete waste of money. I also called their support team about this and asked for a call back, but nobody at the store will call me. This store and company is an absolute scam. Buyer beware!!!! I will be contacting the better business bureau about my experience. Note: I work in customer service so I very rarely encourage leaving negative content like this, but this whole experience was too egregious to let go.
After we made an oral commitment to purchase a dining room set, the salesman (Raj) asked if he could assist two customers before processing our paperwork. We thought this unusual since these customers had just walked in but we agreed reluctantly, thinking it would be for just a few minutes. However, 40 minutes later, our salesman was still assisting these customers so we asked that someone else check us out. We waited 15 more minutes and then left. We returned 40 minutes later and the salesman was still assisting the same customers but he immediately found someone to check us out. (Thanks Hubert.) Because we needed home delivery, the salesman gave us a delivery person to contact. We did but that has led to one cancelled delivery date after another. To make a long story short, I will never make another purchase at Ashley’s Furniture even if you were giving furniture away. Update : We got the furniture. We bought the floor model —dining set—but found it curious that one of the chairs had pads on its legs. Not surprisingly, that chair would not sit flatly on the floor without wabbling. I am certain that Raj knew about this! Very disappointing! Update 2: The two additional chairs we ordered arrived today. One of the chairs had a small nail in the foot of a leg and scratched our laminate floor before we discovered it. One of the table legs almost fell off. Two of the screw holes for one table leg had been stripped. Rather than call the store (tried that 4 times previously but no one picked up), I made the repair myself. No more floor models and no more Ashley Furniture! Floyd Ogburn Cary, NC
From the moment I walked in the door I was greeted by Trey who was such a pleasure to work with. He truly did a terrific job in bringing my vision to life. I told him what I wanted, he asked more questions to get a better understanding and took me to view some items that fit the description. He allowed me some breathing room while I made a decision. When checking out, the process was really easy but Trey made sure to go over all the fine print to make sure I understood the terms of my purchase. I’m very satisfied with my experience and very happy to have met Trey! He’s an awesome guy.
Lots of good collection and friendly staff , would definitely visit again
We liked the store and the staff. We are shopping furniture for a new house so have set designs and requirements. Consulting with Raj, he was really patient with us and our specific requirements. Although we didn't end up buying anything this time. We might come back again to check out a couple of things we liked.
Prices were the lowest that we could find in our area, very large selection, and sales representative was very nice and polite!
My husband and I had a great experience at Ashley Furniture! The sales associate Corey C. who helped us was wonderful-very personable, knowledgeable, and not pushy! We found a couch we love at a very good price!!
This is the second time I have shopped with Ashley! First time was great, but the second time was better. Lindsey was the BEST!
Ashley’s warehouse on Glenwood Ave Raleigh NC the service is terrible. I’ve been waiting for my bedroom suit since April. I get a text message every other Saturday blaming Covid for the delays. I’ve been given two delivery dates and still nothing then I find out they still don’t have my complete order. I said cancel the order they want to charge a re stocking fee, my question to sales rep how do charge a re stocking fee on something you don’t have. He said we have 90% of your order. That’s not good enough. Manager still have not called me back. Don’t go to Ashley’s warehouse totally unprofessional. Purchase at your own risk.
I never write reviews but was completely mis lead by Lindsey Walton. She was very polite in the store and sat down with us through multiple bedroom sets, at each station she told us what would be available by our preferred delivery date and total price. We picked a certain bedroom set that she said would be ready on our desired delivery date and she told us she reserved it. Come to find out only one piece (the dresser) of the set is ready and the rest wont be ready for an unknown period of time. I get stuff is delayed because of Covid but she told us that the set we purchased would be ready because "she reserved it" and it was the only set that we looked at that would be ready. She even told us to push our delivery date back a day because she feared the delivery would be scheduled before the leasing office opened for us to pick up our keys. So now we are moving into an apartment without a bedroom set because she was not honest about the delivery date. Also, when we spoke on the phone after finding this out she was not apologetic at all just blamed the system.
Brian listened to what we wanted and let us know our options without pressuring us to make a decision. We got a couch we loved and enjoyed our experience.
Nasir is awesome! He is so friendly and knowledgeable! Go see him! 😁
Trey was such an AMAZING sales representative! I went in the store unsure of my options, but he explained everything perfectly and ensured I made the best decision that was suitable for me. 10/10 would highly recommend!!
Had a wonderful experience with Danica Mensing today! We purchased 3 mattresses, with her help and knowledge we know we made the right decisions. Danica was a pleasure to work with. I highly recommend working with her!!
Total and utter incompetence all around from the ordering process to the delivery. Buyer beware.
Zero Stars! We purchased a chair from Ashley and was told it was in stock. Waited 2 weeks for Saturday delivery (not bad). 2 days before delivery was called and told 1:15 to 4:15. Ok 3 hours isn't a bad window. Delivery time came and went and I was called at 5 to be told it would be late. I believe I already figured that out. Was then told it would be 5:15-8:15. But looked at the route link they sent and we were 12th and they had just finished 5th. I'm thinking its not going to be 5:15 but whatever. Ok, change plans and stay home the rest of the night. Waited until 9 that night and nothing ever showed up. No call from anyone letting me know what was going on. Got on their customer service chat and was told there was nothing to be done until Tuesday but he would have someone call me first thing on Sunday. I have to say the gentleman there took my wrath in stride. Well Sunday morning passed and by 12:45 and no call (I know I wasn't patient, they had just opened at 12 but still) I called them. I was sent to main customer service, was put on hold (23rd in line) I just had them call me back. Took a little while for someone to call but only to find out that I needed to speak to the store which they transferred me only to. I again found out that they couldn't do anything until the delivery company was open again on Tuesday. but they would try to get something done and would call me back on Monday. I'm sure you can guess by now but again no call. Since then I have spent the last few days with me reaching out to them because no one ever calls me. Finally being told it will be delivered again the next Saturday (which I had to fight for that), but still not being told a time frame. When asked they said it would be a window of time again. I requested first delivery and considering I already wasted one day on it I don't believe that was a big ask. I mean deliveries have to start somewhere right, why not me this time. Nope they wouldn't do it. I was told it was planned by the delivery company and they have no control. Seriously? I'm pretty sure they pay that delivery service (for well their service) and should have a little say in what happens. I was also told several times I should feel lucky that I'm getting it as soon as I am because they have customers that have been waiting for months for stuff they ordered. Not the right thing to say to me after signing for a $750 chair. I guess I should be so lucky to have them take my money. I finally told them to keep their furniture. Then they couldn't give Us (my wife, god love her jumped in at this point for the sake of my sanity and blood pressure) a straight answer on if I would be charged a fee for canceling. After them telling us they would contact us (of course they didn't) I sent an email to our sales person (the only way I could reach that person directly) I was finally told we wouldn't be charged. My thought is If you can't coordinate your deliveries properly or fulfil orders then don't sell the items. Also if you need to call customer service be prepared to wait a long time to talk to someone or get a call back. Yesterday afternoon I was 128th in line on hold. A little trick... select 3 for placing a new order. The line is a lot shorter and they will still help you! Do yourself a favor and go somewhere else.
We've purchased from Ashley many times. Both locations around Raleigh have great staff that are knowledgeable and friendly.
Extremely dissatisfied with my Ashley experience, and would give 0 stars if I could. I placed an order for a bedroom set and dining table set on November 7, 2020. At the time I was told that my order was in stock and I should expect delivery at the end of November to early December. However, my receipt mentioned possible delays of 8-10 weeks. Here we are SIX months later/24 weeks, and still NO furniture. I ended up going back to store this weekend to cancel and receive a refund. The lack of transparency was incredibly frustrating. I never received any communication from Ashley regarding my order unless I initiated it. Every reply was a generic response with no real updates. I had 2 delivery dates which were cancelled with NO communication. The customer service agents were incredibly rude. It’s incredible that Ashley is still accepting orders when there is a clear supply backlog. I think that a credible business would work to ensure that supply issues are resolved before continuing to accept people’s hard earned money for knowingly unavailable products. Ashley clearly has supply issues and cannot fulfill the orders, yet they continue to lure people in with promises of 12 weeks that Ashley clearly cannot deliver on. What a shame. Very unacceptable and maybe even unethical... BUYERS BEWARE!!
Just relocated to the Raleigh area and wife and I were living out of suitcases. Purchased a bedroom set from Greg who assured us that we would have it in 3 weeks....lol. Only received one dresser during the three week period, was then told they had no idea when we would receive the remaining pieces. We canceled our order as we found the same set elsewhere and it was delivered in two days! Could not believe that Ashley had the nerve to charge us a 10% fee for canceling the order after they had no idea when they could deliver. Be very cautious when dealing with this store as they will make verbal promises and then leave you hanging. Steve Lanza
The customer service, order and delivery process is terrible. I wish I could give you a 0 rating. It took forever for me to get my furniture. When it was finally ready I received a text message from several different numbers asking me to schedule the delivery. What really kills me is why are you texting to setup delivery when you know the dates you give could be easily snatched up by other customers. Why not call? In the text it indicates it takes 48 hours to get back to the customer. The date that I selected was taken by the time they got back to me. I ended up chatting with someone online because their lines were super busy. I setup delivery and then received another text to give a date. What you all don't communicate or have notes on accounts. This place stinks and I would highly suggest NOT to purchase with them. I ordered from Rooms To Go and received my furniture within days. I was totally frustrated with Ashley Furniture. You will not get my business again. Sign: Unhappy Ex-Customer
Much better this time around, cory was perfect
My wife and I purchased some end tables on March 13th. The buying process was easy however when we canceled the order within 72 hours as required by the contract our funds as of March 24th still have not been returned. Beware if you cancel an order it may take a while to get your money back. They are quick to take your money but slow to return.
Expense
Terrible place to buy home furniture. They just put the price of an actual product up in the sky and mask it off with a very hot discount. I decided to cancel my orders the next day after I purchased stuffs from here, and faced unprofessional manners from the store's manager. They didn't even refund 100% amount I put down for the purchases.
I ordered my sectional on 12/13/20 and it was explained that due to COVID orders are taking longer to fulfill and my estimated delivery is 8-12 weeks. My rep put my delivery date to 2/4. On 2/2 I was notified that none of my pieces were in their warehouse and they pushed out my order another 4 weeks to 3/4. On 3/2 I was told 2/3 of my section was in however they could not provide an updated ETA for the last piece. Thats unacceptable to me and I am no longer excited about my living room sectional. I’ve been without a couch for sometime and am sick of sitting on my floor with my daughter. Ive asked to cancel my order but apparently a rep needs to talk to me about my options to do that. I don’t want any other option than cancelling my order or significantly reducing the cost of my items. Rooms To Go and Wayfair are not having these “global supply chain” issues at all and I should’ve went there instead. Their customer service was fine but this entire process is frustrating.
Jon Hedges did an excellent job helping me yesterday. He was very knowledgeable about the different types sectionals and the positives and negatives that came with them. Thanks for a good experience Jon!
I ordered this furniture set ( 3 piece in total ) back in June of 2020 . One couch arrived in September, the other two pieces were scheduled for February of 2021 but they never arrived because for some reason the contract expired ? And I wasn’t informed so my other two orders got canceled and all they had to say was come back in . To do what exactly? Order furniture and wait another 8 months for it to may or may not arrive ? Buying was easy but after that it was useless and worthless company for making me wait almost a year for a 33 percent success rate in delivery what was ordered . Honestly just disappointed bc I was planning on moving again soon but now I know not to order from Ashley . If I could give them negative 5 stars I would . Heck even my ex gf kept her promises more then Ashley has . So if you hate your ex just imagine that from Ashley but even worse .
Was told 8-12 weeks to get delivery’s Then was scheduled for the 12th weeks for delivery. On day of delivery I called because it never arrived . And order delivery was moved to a week later with no notice. This is the worst company I have ever dealt with.
We delt with Ben and he was amazing !!! He helped us find EXACTLY what we were looking for! We had an AWESOME experience!!! - K and K
Thankful for the easy online shopping experience with Joe Orosz... if you’re at home they can text you pictures or ideas to help you choose your purchase.
Very disappointed in Ashley furniture. I purchased a dining room table (as well as delivery and installation) from Ashley in August. It is still in a box in our dining room. When the table was delivered it was missing the proper hardware. The guy told us to call Ashley. We called; they said they would send out the correct hardware. It took a month for the hardware to get here, only for us to realize once again it was the wrong hardware, so no one could assemble the table. We called again, waited a month, and once again the wrong hardware was sent. This is one of the worst experiences I've had with furniture and I hope whoever is reading this decides to buy elsewhere. Almost 4 months later, countless calls to Ashley, and we still have a table in a box that can't be put together. Unbelievable. UPDATE: The email address given offered to replace the table with the same table. As soon as I agreed and asked to schedule, they stopped responding. I have not received a response for over a month now even after continuing to email them. Oh, and they also send me a third order of incorrect parts.
Nice salesman. They did not have what we were looking for.
Sales was fantastic! Everything after that has been a disaster!! 4 months later we still do not have all our furniture. Original purchase date was April 2020. Our delivery date has changed multiple times and 2 of the times they gave us they no showed. One of the deliveries was to be in the afternoon and they showed up around 7pm thankfully I didn't take the day off work assuming they would no show again. Every time they came they didn't deliver all that was told to us. Most of the pieces had small imperfections and they did offer to get them fixed, yet we have not heard anything since then. All the furniture have feet and didn't arrive until we asked for them to be sent. When we got the feet there was no hardware to attach them. We made another call to get that sent. They only sent us 2 kits we need 3. This morning we told that todays delivery has been moved 3 weeks out. Just want this to be over. I will NEVER buy from here again! I will continue to update this review. Update: they told us the last delivery was to be on last Thursday Sept 24th . Guess what they didn't show up again with no phone call! If this doesn't end soon I'm contacting the better business bureau!! Update: the end is near ( I hope) the last pieces should be here by oct 30th. We still haven't heard anything from the furniture repair company 😕 Update: We finally received all the furniture in December. It's now Feb and we still haven't heard from the furniture repair company that Ashley Furniture referred us to. Very disappointed!
The ashley furniture store off capital blvd in Raleigh nc has a tendency to run your credit when just calling to inquire about your delivery after a month of being approved. We don't expect multiple inquiries on our credit! It also seems as though the manager and sales manager want to speak to you if you want to make a purchase! I would not suggest buying furniture from them customer service doesn't exist.
We were talking to Larry the sales person. He was really nice and when we go to see the final price with manger, He came with a rude attitude and started saying if you aren’t going to buy today, don’t waste my time. That was the rudest person in all of the furniture stores I have been to.
WOULD NOT RECOMMEND BUYING FROM HERE One of the Store managers had an attitude and just came to us and said “If you need a quote on the selected items you have to buy today if you are not going to buy, Don’t waste my time”. That store manager is a very disrespectful person he tried to force us to make a decision and buy today for him to discuss the final prices of the items or else leave. Glenwood avenue store has the rudest store manager I’ve ever seen. Don’t go there. They Should Know How To Treat A Customer Right
DO NOT GO GO THIS STORE IT HAS A RUDE MANGER. I was here on 2/3/2021 At 2:30 Discussing some items and talking about prices and Larry the sales person calls his manger and the manger started saying IF YOU ARE NOT PURCHASING NOW THERE IS NO REASON TO TALK AND HE WALKED AWAY WITH A RUDE AND ACTED LIKE WE NEEDED TO LEAVE. HE WOULD NOT DISCUSS THE FINAL PRICES TO SEE IF IT WAS IN OUR BUDGET! HE JUST WANTED US TO BUY!
I ordered a recliner that was delivered with frame damage that I didn't notice before the delivery driver left. I called customer service within AN HOUR of delivery and they said there was nothing that could be done except send a craftsman out to repair it with the first available appointment date being almost two months away! Not the kind of customer experience I expect when ordering a $1200 chair. Edit 1: Referring to response below, their team did reach out via email offering an exchange. I replied the very next morning and they have since completely ghosted me. No response whatsoever and still more than a month to go until the repair tech is scheduled to come out. This experience has been awful and I would give them zero stars if I could.
Do not order. I ordered furniture in OCTOBER, they sent 1/3 of it on the 14th of January and are now saying they have no idea when the rest will come. Their customer service line has no answers, you cannot get updates. So I’m sitting here with literally just a couch and end tables, when I ordered a couch, coffee table, 2 end tables, love seat and a rocker in OCTOBER. They will not offer to help. They’ll essentially continue to blame it on manufacturing and continue to sell furniture they know they do not have to deliver.
Absolutely terrible and wish I had the option of giving them 0 stars. We ordered living room furniture back in August and were told it would be delivered in 6-10 weeks. Here we are in November and we have had two estimated delivery dates pushed back and at this point they can't even give me an estimated date and are predicting at least January. Customer service has been atrocious and it is impossible to get through to the store because all calls go to the corporate office. Every time corporate transfers my call to the store they claim they are "too busy" and will call back, yet I have never received a call back. I have never felt less valued as customer and will definitely never purchase from this company again. Update: It’s now January and there is no estimated delivery date because apparently part of it came in “damaged”. 6 months later and still have no couch
(Translated by Google) Very good attention 😊 I got what I was looking for for my home 😊 (Original) Muy buena atención 😊 Conseguí lo que buscaba para mí hogar 😊
The store made false promises. I was told by my sales rep that the store has a policy to price match 30 days after placing the order. 5 minutes after ordering the furniture, I found a place with lower price. I tried to have them adjust the price, but in vain. It was a false advertisement.
Patrick Hubert was great with helping me purchase online and over the phone. He was very responsive and had my best interest in mind. I really appreciate his professionalism and genuine attention.
Me Sales man John Hedges was so good. First of all he knew I was coming. As soon as I arrived they called him. He was very attentive and patient. My experience was excellent in this New Years Day. Would go back and send others to the store to him for sure!! Give him a raise or kudos or some recognition!😱❤️🙏
Absolutely horrible experience, we ordered a sectional told that it would be 6-10 weeks at most for delivery, we were hesitant but still went for it assured by the sale person that it was likely it would be in sooner and that it was just the worst case scenario. Little did we know that was completely false, we are now (after waiting 5.5 weeks before getting any update at all and calling over 5 times to get an answer), we are now being told it will be 16+ weeks. And honestly I don’t even believe anything they say now. Horrible customer service, don’t ever order from here.
Absolute worst customer service experience of my life. Couch ordered 3 months ago and still haven’t received. Had to call them the day before the delivery date myself to be told it would be another 2 months. Don’t recommend. Poor attitudes and horrible communication. Update: still no couch after 7 months and now being told will be another 3 months. Once again had to call to find this info myself.
I would never buy from Ashley ever again. Ordered a coffee table and end table the first week of August. Was supposed to be delivered and delivery was a no call, no show. This has happened many times since August. Major incompetence by their delivery crew. Me and my fiance called to complain and customer service kept telling us don't worry about it, they will give a credit for the delivery fee. It was free delivery to begin with! Finally on Black Friday they come with the furniture, only for it to be the wrong color! The sales associate back in August ordered the wrong one! I refused to accept the delivery and the driver called their delivery support. I told them I wanted my money back and they told me to call the regular customer care. My fiance called customer care and they said that in order to get a refund they need to re-deliver the furniture and we have to refuse it and we can get our money back then. What sense does that even make? They refused to give us our money back and set a new date for 12/15. Guess what? No call, no show AGAIN! I will be on the phone with my credit card company in the morning and getting a refund that way. I will never ever shop at Ashley or recommend anyone to shop in their stores. Absolute nightmare just to get a coffee table and end table. I can't even imagine if we ordered essential furniture like a bed, or couches. Absolute joke of a company.
Go to the outlet up the road for the correct pricing
*Update* I emailed the response below and never heard back. After just 5 months our recliner no longer reclines and something is broken internally. I no longer have the patience to deal with this company any further. I will never give this business any of my money again. Look for a company that values you as a customer and the products they sell. This company is not it! I have never been so frustrated with a purchase in my entire life. We ordered at the end of June. While we were in the store, I checked out their website and noticed that the pricing online was significantly cheaper than in store. I brought it up to the sales associate, and she said they do price matching online, but I would have to ask to receive it in person. Thank goodness I checked online before we placed our order! We saved $700 just by doing this, which didn’t seem very honest for the people trying to sell in store... very shady if you ask me. We were given an estimated delivery date of August 29th. The sales person said many times that there would be no problem getting the furniture there that date, but it was still an estimate. Our move in date comes, only one piece is delivered on time. We waited an additional 5-6 weeks for the couch. Our recliner is really what has been so frustrating. It’s now December 12th. We have a scheduled delivery, after 5-6 rescheduled dates. They give us a time frame of 12:30-3:30. They are now behind, and we have to miss our dinner plans that we’ve had for a month because they will now arrive after 5pm. But if we were to reschedule it would cost us a $75 reschedule fee. What about all of the times that Ashley has rescheduled on us?! In addition, if you miss their phone call when they are rescheduling, and try and call back, you’ll be 101st in line, even with missing the phone call by only 2 minutes! I tried to cancel my order a month ago because I was tired of waiting for our last item. They begged me to keep the order even though they still couldn’t give me a set date it would arrive. They said after it’s delivered, a manager would call and see how he could help me with my troubles and accommodate something. I asked what that would be, and they said we would have to work it out? This company is so shady and not honest with delivery times. I will never purchase from here again and I wholeheartedly regret getting a credit card with them to save a few extra dollars. Do not buy from here!!! Try and find a company you can trust, because this isn’t the one!
Very nice store beautiful items.
(Translated by Google) they do not comply with what they say. I have been dialing so that they can return it to me that we paid they said they were going to return the call and they have not returned to cancel the order and I dialed again for them to call me and if they do not call me and they do not solve the problem tomorrow for at this time I will have to go to the police and they will take care of that. (Original) no cumplen con lo que dicen. estado marcando para q me regresenlo q pagamos dijieron q me iban a regresar la llamada y no me han regresado para cancelar el pedido ya marque d nuevo para q ellos me llamen y si no me llaman y no me resuelven el problema manana para a esta hora tendre q ir a la policica y ellos de ayi se hagan cargo de eso.
Cristal was very understanding and helpful.
I called into 8331 Glenwood Ave store after looking at the website - holiday, moving, and year of COVID-19 have been a challenge in buying furniture and getting it on a specific day. I was concerned about online delivery of a mattress being too early and someone taking it off the front porch, or too late and not having a bed for weeks. It's a stressful situation. Luckily, Dan Valente helped me through their complex process and now I'm able to pick up the mattress on the day I need it, thank god! This has really made a difference in my experience shopping at Ashley Home Store as a first time customer. Getting large and costly items in an unknown timeline with holiday and COVID-19 delays has been resolved thanks to Dan V. I highly recommend working with Dan V again. He is professional, hardworking, thorough, and quick! Thank you again Dan V!
Jon was a great consultant! He was patient and very helpful as my husband and I shopped for a sofa set. Our entire experience in the store exceeded expectations of customer service. Thanks Jon at Ashley Home Store Raleigh location!
I can not BEGIN to tell you how terrible Ashley furniture is. I have waited 2 months for my $3,788 living room set. The first date was October 16th, failed. Second Oct 28. Failed. November 4th. Failed. November 14th. Failed. NOW, I was on hold for an hour for a woman to disrespect me and hang up. Me and 12 other people are creating a case against you, your forums are OVER RUN with negative complaints about your delivery. If I could get in touch with SOMEONE and them actually not be full of it and help me then I would be in a much better position. Ashley, WE WILL NEVER ORDER FROM YOU AGAIN AND I WILL BE GETTING SOME KIND OF REFUND. Now, I’m calling back to wait another hour. I will settle this. You don’t even get one star, customer service is an absolute mess as well. Your whole company has and will always be trash.
t's unfortunate I can't give 0 stars. Our furniture is visually beautiful and our sales person was initially great to work with, which made us incredibly excited to purchase our new living room set. However, be forewarned of the terms and conditions signed when purchasing your new furniture. We had our sleeper sofa for all of two months and attempted to use the sleeper portion for the first time to find it was broken. It was already broken (upon arrival) with minimal use of the couch itself and no prior use of the sleeper portion. After at least 6 calls, they sent out a "master craftsman" to attempt to fix our couch, and he found more extensive damage than we could even see. Our only option was to exchange the couch. After following up numerous times with the store, our exchange order FINALLY went through in July. I called in August to follow up on the delivery date to be told it would be September, to call in September to be told November, to call in November to be told December. We will maybe have a couch that is safe to sit on by December 31st after having purchased the original piece in February. It's anyone's guess at this point as to when it'll arrive and whether or not I'll even receive a call from customer service to tell me it has been delayed again. I also want to highlight that customer service here is horrendous. I have never been faced with ruder people in a customer facing role. If you want furniture you can use upon delivery, avoid Ashley Furniture at all costs.
The rudest employees I have ever dealt with! Unless they can make a huge commjssioioff of you they are uninterested in helping you in any way. Take your business elsewhere. The Ashely in Cary is much nicer and the employees are much more friendly.
Received a good amount of help when visiting the store on the search for a new sectional and bedroom set. Once purchased what we saw fit, we were left clueless about the estimated delivery dates (we were told that we will be getting a call to discuss those details), and changing the charges from the wrong credit card to the correct one. We sent texts and called but heard nothing in return. It is a shame we had to personally drive to get 1 out of these 2 addressed and even sadder the lack of interest in the customer after a sale was made. I am content with our purchases but it would be nice to feel more valued as a customer.
My sister and I went in and had great service, we decided on a sofa. However, I arrived home to find an email with it listed cheaper. My sister called customer service and they canceled the order- did not offer a match price or anything. We then found another sofa somewhere else- then when we called customer service because our refund was not posted they said that the store "contacted us and we agreed to a price match" - UMM NO we found another couch!!! Now we are going to have to wait another 10 days for the money- be careful shady business!!!!
Great prices
Don’t buy anything from Ashley HomeStore, they lie about delivery for furniture, they don’t refund you your full return when you go by their rules, they kept $239.00 from me and said I have to use as a store credit. I also called several weeks trying to get my money back, nothing but a nightmare !!!! If I could give zero stars I would.
Don't buy here. I was expecting a delivery today and when I called to get a time frame they told me that it was reprogramed to October 9. When I asked why they didn't let me know they said that they should have called me. Also is impossible to reach the store, the calls get transferred to the corporate office. To make things even worse, yesterday they delivered an item that was defective and they couldn't assemble it. I will now dispute the charge with my credit card. If you want quality and reliability go somewhere else, like I have to do now.
Omg I came to this Raleigh store and Jon has helped me sooo much and helped me find some great options after being overwhelmed about furniture. Jon was very knowledgeable and patient. I thank you!!
(Translated by Google) I did not find what I was looking for but a very kind lady recommended me where to go, thank you very much (Original) No encontré lo que buscaba pero una señorita muy amable me recomendó a dónde ir, muchas gracias
This company is by far the worst place to get furniture from. I placed an order in the store and was there for almost 4 hours all for my entire order to be a complete mess. The order consisted of a bed room set, living room set, and dinning room set which were all schedule to be delivered on three different dates. With the first delivery for (09/15) I received a phone call stating that I will be getting my dinning set, headboard, footboard, and mattress set. However, The only Thing that I received that day was a mattress. I was told that my order was canceled and that he box springs were never apart of my order. Also, I can’t forget to include that they had all of my things listed to be delivered at the incorrect address in a totally different city from where I actually live. I was told on three occasion that was updated and that didn’t actually happen until the fourth time I spoke with someone. So because someone within their company canceled my order instead of updating the address I was forced to settle with my items for the first delivery being pushed to October 6. Now the second delivery was scheduled for 09/29. I received a phone call early in the afternoon stating that the guys were running a little late and my time was being pushed from 5pm to 6pm-9pm. I sat at home waiting all to received a phone call at 7:59 pm stating the delivery drivers ran out of hours and they will not be making a delivery to me. The rep informed me that it was then my responsibility to contact their customer care center and get them to reschedule. So this was now the second time that me as the customer had to get the short end of the stick and settle for not getting my furniture because of their company’s issues. The customer service when speaking with people is terrible and it’s seems nobody can actually answer any questions that I have called with. I was told once I called about the “delivery my guys running out of hours” that the statement didn’t make sense but the next available date would be November 3. Which is another month of having no furniture. I would not suggest anyone to go here and purchase anything not even a coffee table. Everyone’s answer to things is “I apologize, we can definitely compensate you” and that too is a false statement.
I don’t like to do review either good or bad but the experience I had with Ashley made me write this. We bought a sofa from Ashely in June and still haven’t received it. We were told that we will get it on September 3rd from the store when I called in August. Then they said the person who answered didn’t know but it got reschedule for September 29th. I got email with confirmed delivery for 29th between 2 PM to 5 PM. I confirmed in the morning and was told that I will get it between this time and will get a call from delivery driver 30 minutes ago. I waited for delivery as promised and didn’t go out for that time. No delivery arrived by 5 PM so I called the number and was told it is running late and will arrive by 6 PM. No delivery arrived by 6:30 PM so I called again and was told that it got rescheduled between 7 PM to 9 PM. I asked the lady are you sure they will deliver it? She said yes it is already on truck and will get it delivered. I got a call at 8:05 PM stating that it will not get delivered and I will have to call Ashley again to schedule the delivery again and she can’t help with it. She gave me the number and the office was closed so I can’t reschedule it for next day. They took the truck back to warehouse and unload the sofa rather then delivering to my house. Very impressionable service and very disappointed the way they handled the delivery.
Kia Abrams did an amazing job with helping us find the perfect sectional. We had reservations about buying but she was super patient with us. She gave great recommendations but then she gave us free reign to consider our options. However, after signing the papers the good service stops there. We ordered our sectional on May 23rd. Four days before our delivery we call customer care to get a status update and the representative informs us that the delivery was delayed until July 21st. Three days before our expected delivery date of July 14th they give us a call to inform us that the delivery was delayed until August 18th. On August 11th I received an automated message informing me that the new delivery date was the next day on August 12th from 10AM-3PM. I had to hastily make arrangements to WFH. The sectional arrived at the end of the time period. I updated the rating to 3 stars because we were really satisfied with the quality of the product. It was not a great experience but we love our new sectional.
The service in store is great but after that its all down hill. Nothing is on time. Technical difficulties. Double charging. Late deliveries. Wrong pieces delivered or not put together correctly. You make it! I paid for furniture first week of Augst and now I'm being told that after 2 delays my other pieces won't be delivered till October 27th..... customer service is rude and unhelpful. If you were busy honest up front with people you wouldn't have so many bad reviews. I'll never order anything from you guys ever again and I'll make sure no one I know ever does either
DO NOT PURCHASE FROM HERE. We bought a Sealy's mattress and adjustable base in May, 2020. We wanted the Sealy's base, however, the associate in the store told us the Ashley's adjustable base was the exact same as the Seal's base, however, much cheaper so we bought this one. We were also told we could return the mattress we bought within 90 days of purchasing, (we bought a $2500 mattress). When we received the base it was completely different than the one in the store and none of the same functions. The mattress, was absolutely terrible and after 2 weeks we called and they said we had to sleep on it for 60 days to let our back adjust to the new mattress. After the 60 day period, I spent over 80 hours trying to call and get someone to help me no one would because we could no longer return the mattress. I talked to the corporate office, regional manager, store manager, etc. Never got a call back and I ended up going to the store and the store manager ended up helping me out and saying that Ashleys would go ahead and swap this mattress out for one that was of greater value. We got a new mattress delivered Saturday and when we went to look at it there is blood all over it and the bed looks warped and here I am again trying to get this resolved and spend another several hours working on this. I called yesterday and they said they cannot get another mattress delivered until October 8, 3 weeks. They also took our old mattress so we don't have a bed to sleep on. We called Customer service and were promised a call back yesterday and still no call back. Point of this story, the employees Lie, they don't back up what they say, furniture is not worth what you spend. We will never use Ashleys furniture again and I would highly recommend you looking elsewhere when considering furniture. Completely unacceptable and unprofessional.
On 8/8/20 I purchased a dining room table that arrived on 9/1/20. Once the table arrived wasn't please with it so the next day reach out to my sales person via cell phone because he gave me his number. Nevertheless it was hard to reach the store by phone, made several attempts finally got someone in the Wilson NC store to send an email regarding my concerns. I was informed that paperwork had to be sent to customer care to approve or deny the claim to no avail still no response . I am so disappointed in the service or the lack of communication that has not been extend to me as a customer. I had heard so many horror stories but I was really trying to give them the benefit ..never again.
Greg Brooks provided outstanding customer service and had the knowledge to answer all the tuff questions. Nice job!!
Patrick was so helpful. He kept moving furniture around for us to compare chairs with different tables. I felt terrible for having him do that, but we ended up finding what we were after. Good selection, great prices, not pushy sale people. Winner!!
I bought all of my house furniture from Ashley furniture back in June and after that I have had the worst experience with them. 1st I got delivered the wrong bed set and apparently they don’t have the bed I wanted in stock and was told I will receive a refund but still haven’t received anything. It’s September and I haven’t received all of my furniture yet. There is so much more that went wrong but I’m going to run out of space before I can explain the whole situation. GREAT FURNITURE WORST CUSTOMER SERVICE!!!
We wanted to purchase a recliner we were told it would be late October for delivery.
After waiting months for our first delivery, items came chipped/cracked (which Ashley addressed) and some items were incorrect, which means they couldn't put the bed set together and it will be sitting incomplete in our room for weeks until the correct item comes. Then for our second delivery we were left a voicemail 2 days before the delivery saying it will be delayed by 2 months. I would shop elsewhere and save yourself some time and headaches. Edit: Still waiting on a piece of furniture. Its been about 5 months now, and they just called today to delay it another month.... Definitely go somewhere else.
Joe was great, good sense of humor, worked with us for well over an hour and helped us get what we wanted with discount that fit our wallet. He was quick to get answers to all our questions and was even training someone who was also very friendly and helpful. Very happy with our purchases and experience!
My mom and I popped into Ashley just sort of casually shopping. We wanted to get a quote for a furniture set I had been eyeing and Joshua, the GM, and Caroline, a new store associate/representative, spent over an hour with us trying to figure out my needs and desires for my furniture set. They could’ve been helping tons of other customers at that time but they were super patient with us and I genuinely felt like they weren’t just trying to “sell” me, they just wanted me to feel comfortable about what I wanted to buy, and as a first time buyer of such a large investment (fresh out of college) it felt good to know that they had my best interest at heart. After buying this set, I’ll definitely be back for more. Thanks Joshua and Caroline ! :)
I was planning to order Tempur pedic mattress and ordered from US Mattress. While trip to Ashley Raleigh I shared about it. I been contacted by Ashley Sales staff and requested me to come to store and offered a great deal.she even texted me in detail for deal. I Cancelled mattress with US Mattress and went to the store as per the text of sales rep offering me the GRT deal . They ran my credit which is meant for 60 month financing. After running credit they told me you are approved for double the amount but we cannot give u financing more then 12 months otherwise it will cost to the store. I said ok that’s fine. Then they told me you have to take Ashley protection plan. To take protection plan or not is at the discretion of customer. Also I don’t want to waste 200 for just for a plan that protect kids bed. I said no . They waste my 3 hrs not to say I cancelled a Oder of my mattress because they reached me out so many times to offer good deal. Even if I said yes to 12 months financing they forced me to take protection plan which is rip off and should not be forced on customer.
Plenty of beautiful furniture to select from.
The sales rep at this location, Patience, was so nice and attentive! But the good review stops there for Ashley Home. The company rescheduled my delivery 3 times, giving me a final delivery day almost 5 months out from my original purchase date. One time the truck broke down on the day of my delivery (the second scheduled date), and because i was not available to be home to sign the very next day (but i would have been the day after) they sent the couch to another customer and delayed my delivery 2 more months. When i requested my refund (since i had already been waiting almost 3 months for a couch), i was told it would take 7-10 business days to process back to my account, but when i called on day 10 to find out why it hadn’t been returned yet, i was told the manager hadn’t put in my request until 7 days after i had originally called. I understand manufacturing delays due to Covid, but for delays to occur due to them giving my item to another customer and an extra 2 week delay on my refund due to the managers, i would not recommend anyone shop with Ashley Home.
Customer service is so pure, they get you with early promise of delivery date and the delivery date gets delayed months after months. When you call you are going to be on the waiting for 30 minutes. Do not buy from them, they are not professionals.
If I can give less than one star I would! They are quick to get sales but everything else from there is horrible. Take your money elsewhere!
Ordered a bed for my daughter from them May 25th 2020. Delivery date was pushed back two times days before the bed was supposed to be delivered. It finally gets here and it's broken! At this point I'm furious and had the movers call customer service. I demanded a refund. The movers caught an attitude with me because they had to carry the broken bed back down the stairs. That's not my problem that's why I paid extra for them. I gave it two stars because the representative was very nice and understanding. Amazing how I have to wait a week for my refund but they were quick to take my money on the day of purchase. As much as I paid for the bed this has been a terrible experience and I doubt I will ever shop with them again.
Worst possible experience with any kind of enterprise ever. We ordered a sectional sofa in June which was supposed to be delivered first week of July. They called on the delivery date and let me know it will be a month more. I wish they had at least informed that earlier. I understand with the prevailing situation and manufacturing it could take time and I asked them to at least deliver pieces of sectional as we had no living room furniture room in our new home. They said they can get the love seat delivered in 2 days, I get confirmation calls from ashley delivery confirming times and they call today, the day of delivery and say the "ottoman" to be delivered cant be delivered today. when did the love seat suddenly become ottoman ? why no transparency ? and when I asked to talk to a senior manager, I was given do details except a customer service number. This is not right !!!
Excellent service and selections!
I ordered furniture on May 23rd. Sales rep, Heidi, informed us it would be 4-6 weeks for delivery. She called in early June and scheduled delivery for 7/10/2020. 7/8/2020 I get a phone call saying delivery will be 11:30-2:30 and I arrange my schedule accordingly. 7/9/2020 I get a phone call saying that not all of my pieces will be delivered and I will have a second delivery date 8/8/2020. Morning of delivery I get a phone call saying delivery will be 3:00-6:00. I call as I had already arranged my work schedule to accommodate the earlier delivery time and get a too bad we can't change that. I explain the whole situation and again too bad, that's not normally how we operate, but we can't change it back to the time we promised. Initial purchase was great, but the rest has been a nightmare.
Destiny Jones and Damarys Estol were amazing. Helping me get exactly what I need. They had excellent customer service! I absolutely love Ashley’s Furniture. Not only is the quality excellent of the furniture but the customer service is the best! If you visit the store please see them.
They lie and try to scam you with there so called deal they give you
This has been a nightmare. Appearantly there is fine print that says they don't have to deliver your furniture when they tell you and they don't have to notify you. Never Ever Buy From Ashley. On delivery when I ask for my missing furniture they say oh sorry the dates now another month later. Go anywhere but don't go here
This company can not get out of its own way, and you will pay the price. We purchased three bedroom sets April 18th 2020. Delivery was scheduled for May 9th. Delivery day came, and the installers did not have the hardware needed for my son's bed. The called and had new hardware ordered. They did not let us know we had the option to send the bed back and have a new one sent out, and that by accepting this one, we could not return it. The new hardware came, and a new install date was scheduled. The next team of installers came and discovered it was the wrong hardware. The installer argued with customer care for 20-30 minutes about the 12 screws needed. The customer care rep told him he was sending a kit with six screws because that is what was shown. I tried to contact our salesman, Nathan Long, to see if he could help. We never heard back from him. He will be your best friend during the purchase, but clearly does not care to retain customers after the he's made his commission. The new kit arrived, and the screws were not even long enough to connect the pieces needed. I called customer care and after being treated rudely, and getting disconnected (with no call back), I called and spoke to a friendly rep who informed me the hardware they sent last time was for my other son's bed. She then said she was ordering every piece of hardware associated with the correct bed, and guaranteed it would have the needed hardware. That kit arrived and it still didn't have the correct screws. So now it is June 25th, 2020, and I'm still staring at a disassembled bed. Customer care had to call the manufacturer to find the screws, and are hoping to hear back that they are available. I'm still being told it cannot be returned because I accepted delivery. I was also offered a whopping $25 price adjustment for the inconvenience with the condition that no other future compensation can be made including returns or exchanges. Each time be hardware was ordered, it took 7-10 days to get it. I was told they could not expedite shipping on the hardware. We had purchased from this store in the past and had planned on buying a living room set in the near future. Now, I will take my business elsewhere.
Staff was super nice and helpful, they also had a good variety of furniture and we were easily able to find a couch we liked. It was really easy to get it ordered and we cant wait for it to arrive.
Ramone Bolt was absolutely outstanding! He answered all my questions regarding our concerns, and really went above and beyond to accommodate and take care of us!
Mr. Ramone Bolt Was Absolutely Amazing ! He Helped Us Find A Wonderful Bundle To Decor Our New Home, And At Such A Budget Friendly Price. He Was Such A Joy To Work With !
Great experience, Micheal (our salesman) was very hospitable!
Nathan did a great job. We got an incredible deal on a patio furniture set. Overall good selection.
Ordered a new sofa and chair 2 months ago. Was told after the sale that they would give us a call the next day. Still have not received a call. Called the store to check the status of our order. They said it will be delivered on the 27th of May. I called two weeks ago to check on the status. Was informed it would be the 27th. Called Friday and the lady who picked up put herself on mute and then hung the phone up on me. Called back. They said it will be delivered on the 27th of May. So Sunday we got rid of our sofa to make room for our new sofa on Wednesday. On Monday, the 25th, they called to tell me the order will be pushed to the 6th... Okay, called and asked if the chair that is not on back order could be delivered cause my wife is pregnant and we need something for her to relax in... They said they would call back to confirm. No call back. Called today on the 26th. I was informed that they would never do a "partial" delivery. She said I should just call Monday on the 1st to confirm it will be delivered on the 6th... So the exact same time that I called last week? Just to be told I won't have our furniture for another week and half 3 days later? I feel like they just take your money and hold it hostage. Very poor customer service. If you do buy anything from this store MAKE SURE YOU CAN PICK IT UP THAT DAY!!
Great customer service. We have purchased a few items here recently and very impressed with quality of items and prices. We would highly recommend to our friends and family.
HomeStore asks for your money up front, but has significant delivery delays and date changes. We've waited well over two months and have already had one delivery date pushed back two weeks after an initial four week wait.
Sales Associate Nathan greeted us when we walked in, gave us a enough space to look around on our own. He was readily available for questions when we needed him. Overall this was a great experience, thank you Nathan looking forward for the next purchase.
Let me start off by saying that the majority of my furniture comes from Ashley we don’t Usually shop around, we come straight to Ashley when we need something. Being in Sales ourselves we can see through the BS and appreciate the customer service. Our last 2 experiences have been horrible. From lying about needing a box spring for a bed to, not informing us our merchandise was out of stock with no predicted availability date, but still finalizing a sale and telling us after. When I came to cancel my sale and mentioned the customer service had gone down hill a manager actually said “we do quite well”.
I've been looking for a coffee table for some time and decided to swing by the Ashley store near my house. I walked in and Nathan Long meet me as I walked in. He could tell that I was in a hurry and adjusted his approach accordingly. He was extremely helpful and knowledgeable and although they did not have the set I was looking for he was more than happy to order it for me. Unfortunately, I needed it for a party I was hosting that weekend and if I ordered it online they could have it to me in two days. He was understanding and was very nice about my decision to purchase online rather than in-store. I was able to put his name down on the website to help him out. I would highly recommend seeing Nathan Long when you visit the local Ashley store in Raleigh.
Ramone was very helpful and insightful. Got to see many options that matched the color and style that I was looking for. Would recommend Ashley Homestore to anyone that’s looking for furniture.
Awesome experience at Ashley Home Store on Glenwood in Raleigh, NC. Nathan helped us find the perfect sectional and helped us get the best deals and discounts. Ask for Nathan!
My husband and I were looking for a living room set. The salesperson Heidi was really great and helpful in getting us the info that we needed for the particular set that we were interested in. We’re truly grateful for her help, and recommend her if you’re shopping for new furniture!!
I just moved to the area and I was in desperate need of furniture. After doing some research, I chose Ashley furniture. I walked in and was greeted by a very cheery Ben. He had a very hands off approach, which I greatly appreciated. He gave me space to browse, check out other areas, and test out the furniture. I jazz hand-waved him down and he came to my aid with answering all my questions. I had a few ideas and he showed me other options on the iPad as well. Ben was so wonderful and patient with me. I kept adding and subtracting pieces to my order and he took it all in stride. Even making other suggestions (who knew a box spring could make your mattress so much better). If you need furniture, go see Ben at this location!
Awesome experience at Ashley's Homestore Glenwood in Raleigh . Sales associate Nathan Long was very helpful and professional. He did a good job at helping us find what we wanted and
I purchased the drystan bed and I love it. I originally started out my purchase with Antone but things changed and ended up with Nathan and he was great. Great customer service.
Nathan Long is great to work with. While I didn't buy my bedroom furniture there I would consider going back for other pieces and work with Nathan. It was a positive experience.
Ordered a bedroom set 2 weeks ago and they delivered it to the wrong address. While they were at the address I asked them to delivery it to my current address (18 minutes away) from where they were and they told me I had to call corporate and reschedule, etc... so then the delivery people drove back to Charlotte! And now I have to wait 7 days for my bedroom set to come back. Not happy about this furniture store at all! I would NEVER buy from there again. 3 weeks? no furniture! Plus I threw away my old bedroom right before the delivery. So now I have to buy an air mattress to sleep on. Never Again!!!!!!!
Our sales person, Nathan long, was great. He allowed us to take our time to ensure that we made the right decision.
Bad Credit ? No Income ? Need a low down payment ? Want good quality furniture? Come on down to Ashley’s Furniture on Glenwood Ave and ask for Nathan or one of his associates ! They will get you exactly what you are looking for, working together to go above and beyond for you !!!
Customer service went out the window as soon as they got paid. Terrible experience. Do not recommend. There are a lot of other options in the area. Take your money elsewhere.
Nate Long was very helpful with the purchase of 4 bar stools. Delivery expected in 10 days.
Nathan L. was absolutely awesome to work with while selecting and then changing my mind about my new furniture! He’s totally professional and engaging with an appreciable sense of humor. Along with Sam and Nathan, I feel great about my time in the store.
Fantastic sale! High quality furniture! And our salesperson, Heidi, went out of her way to help us in selection WITHOUT being pushy or hovering over us. We will purchase from here again...and again, and again...LOL
Nathan Long was extremely helpful with our purchase from Ashley Furniture! I highly recommend asking for him next time you are in the store!
Lindsey and Nathan were super! The best sells people!❤️
My wife said, you want to come with me somewhere? I said where? She said, the Ashley’s Furniture. I said, I’ll go. As we approached the door, Nate Long was standing waiting with a greeting that was welcoming and instructive. My wife told him she wanted to look first, but she knew what she wanted. When she finished, she found Nate and we finished the purchase. All I will say finally, if you go to this Ashley’s Furniture, ask for Nate Long. He is beyond knowledgeable, filled with charisma, and is passionate about you as a consumer.
I went to Ashley Home Furnishing and our Sales Associate was Nathan Long he is awesome and very friendly and Pleasant and we left very happy and pleased with our purchase. He is awesome please go and see him.
Good service
Great selection
I had an amazing experience with Lindsey! She met me at the door on Friday evening. I was only come to see a set in person that I was ready to but online! Lindsey was so patient, informative and provided me a different perspective regarding free shipping claims from third party online sellers. I am so glad I visited. I returned Saturday and Lindsey was my personal furniture shopping concierge. I was able to get my living room set, master bedroom set including King mattress and adjustable base before leaving. I am very analytical and had a million question and she never once tired. The entire staff was amazing from the management team to close out financing lady. Thanks for making my shopping experience so good! I can’t wait until my items are delivered!
I had a great experience at the Ashley HomeStore this afternoon. Roberta was our sales associate and she was GREAT! I know she is new to the store, but she didn’t pressure us into buying anything, and let us take our time looking around the store. She really played a large part in our great experience at this location. I’ve never seen a store with SO much furniture and options. It was great to see it all in person. The finance process took longer than expected, but we got what we wanted in the end.
Great customer service while shopping. After you sign the paperwork your customer service experience ends there. No one cares about your needs there after. Would not recommend them. They have this secret department that decides on what they can and can’t do by reading and not actually speaking with customer. BEWARE.. shop elsewhere if you want to be valued after you make the purchase. Leah was great the rest need customer service training and understanding that any policy can altered due to special circumstances.
Andrea was fantastic! She assisted us in sofa hunting and mattresses!
Friendly, knowledgeable staff. Answered all questions and concerns
We had a awesome experience from the time we walked in the door we were immediately greeted by Nathan. Who dilligently tried to find what we were looking for. Hands down he offered the best customer service.
Nathan was super helpful and made us feel very comfortable throughout our first time furniture buying experience!
NEVER NEVER BUY FROM ASHLEY FURNITURE. My sales experience in the store was great! Delivery was awful. Dresser and platform bed are damaged. Delivery tracked dirty snow on my brand new carpet. Very hard to understand with their communication. While bringing dresser up stairs smashed it into our half wall and banged the headboard against the doorframe. Customer service was less than adequate. Will never purchase anything again
Great customer service!
Horrible experience
If I could give zero stars I would but unfortunately I have to give one star to leave a review. I ordered a dining room table in December came in was the size of a coffee table, went the same day as delivery was told to come back the next day and I did. I picked another one it came 2 weeks later chairs smelled like a lot of fumes and chemicals called reordered chairs same thing they left the set came 3 weeks later to get it now I'm getting the run around about my refund then they had the nerve to send a 28.00 check when I spent over 600.00 go to another furniture store because this one sucks as well as their customer service dept in South Carolina.
No consideration with the customers to get the furniture DELIVERED. They are great sellers but their word is as reliable as a three dollar bill. Paid for 11 pieces of furniture, there is one out of stock and they just postpone the delivery after it had been confirmed. This is mind-blowing!!
Dealing with Ashley furniture and their delivery team has been the worst experience I’ve encountered with a company. The level of unprofessional and disinterest in assisting customers after their own errors is ridiculous. They failed to deliver all of the furniture on the agreed date. Not a single representative from this company contacted me to let me know pieces would be missing “due to inspection failure”. After Struggling to figure out when the missing piece would arrive they wanted me to pay a fee to reschedule delivery, since it was in the middle of a work day, even though this mess was the fault of their own mismanagement. What’s the point of scheduling delivery’s 3 weeks in advance if items are going to not be sent on time?
Monica greeted us at the door, offered to walk through the store with us or let us browse on or own, no pressure. Perfect amount of service. She was able to look up a purchase we had made a year earlier and was able to beat the price on the identical bedroom suite. The purchase process was easy, with the terms clearly explained (3 days to change our mind). We are looking for the delivery as soon as we get our new carpet installed!
Ashley's Furniture has very unique and beautiful furniture, at a reasonable price. All of their furniture is made by Ashley's in their own factory. I think that after several months of shopping I finally found my new sectional! It's well made and very plushy! Lots of pillows!.. The sales lady was very professional, although you need to do your homework on the prices and configuration. The internet price was better than the one she quoted me and my husband. I'll be back, but probably get someone that is more knowledgeable!
We worked with Monica, and she was incredible. She didn’t pressure us at all. She let us have our space, and when we made our choice, she helped get us an amazing deal. She even helped us switch couches when we realized our first choice was too big. We will definitely go back to this Ashley store for future furniture needs, because Monica made everything so easy for us.
Very satisfied.
After 2 days of trying to make our new furniture purchase comfortably work for us made the decision to attempt a return. Ashley provides no flexibility or accommodation around what they deem and interpret as their terms and conditions, stating if I called yesterday maybe they would entertain a discussion. That said I am stuck with a sofa and recliner that hurts my back after sitting in it for more than 5 minutes. I would caution any customers to take great care in accepting their furniture and maybe make the delivery staff wait until you have ample time to ensure the investment you made in their furniture works for your family.
We placed our order in November and was promised that there would be a price match guarantee so we wouldn’t need to worry about any price change due to the coming sales promotion (Black Friday/X’mas/New year). When I found some items we bought had dropped in Dec and reported to the associate he just said he would deal with it but doing nothing even I tried to communicate with him 2 more times after that. The other troubling issue is the delivery time. Our total purchase was divided to two shipments which was okay for us however it turned out to be endless delay and waiting for a third delivery. The customer service we tried to contact is a joke. The aforementioned issues are still on going from Dec 2019 till now (Jan 09, 2020). I am too tired to call or text the associate and their “customer service” and think will pay a visit to their store. So save your energy/time/money from them. Very disappointing!!
Great service and prices!
Tonight's visit at Ashley Home store was a follow-up and return visit regarding a previous order. Salesperson named Gregory was absolutely AWESOME in not only resolving the issue with our previous order but facilitated our replacement order in a manner that it was worth it for us to spend just a little more than our previous ONLINE order! THANK YOU Gregory for helping to make our IN-STORE purchase SPECIAL and much more satisfactory!
Very bad customer service
My wife and son went in to purchase a dining room set and possibly a sectional. During the process of looking, finding and discussing financing options the salesman Raj Nagpal was extremely pushy and wouldn’t take no for an answer. After consulting with me via text my wife opted to purchase the dining set outright and not finance anything. Raj continued to push and push for reasons why she didn’t want to finance. After about 2.5 hours in store, my son stepped in and said that we only wanted the dining alley and proceeded to go wait in the car as he was frustrated. Once Raj took our money, he proceeded to give parenting advice which wasn’t asked for. I went in on the following morning to request a full refund and make a complaint about Raj. It has now been 4 days and no refund has been made to my account when I was told 1-3 business days. Do not do business here as they are unprofessional and poorly trained. I will never do business with Ashley Furniture again, and through the years we’ve spent $5-10k with Ashley.
PLEASE READ THIS ENTIRE REVIEW! SAVE YOURSELF! I will NEVER and I mean NEVER buy another item from this company. It should have been a red flag to me when the store associate in Raleigh, NC mentioned the bad reviews online and said that, “well you know sometimes things happen and you can’t please everyone and how customers will make something out of nothing.” That said, let me embark you on This horrific journey I’ve been on. I came into the store was greeted by 6 different people while looking around all of which were eager to help me. I finally find something I want and they ran my credit and had me approved and out the door so fast! I couldn’t believe how fast the transaction was completed and before I left I went to look at some accessories they had on sale and when I was leaving out the sales rep was already running another persons credit! DANG... it’s a chop shop for furniture. Anywho... furniture ordered on 10/18/19 and delivery was scheduled for 11/24/19. Okay, I wasn’t happy about that time frame but I had a couch in the meantime so I was fine with it. My entire purpose in buying the new living room set was because I had family coming in town for Thanksgiving and my current couch wouldn’t be enough for everyone. That said, I got a call on 11/22/19 confirming my delivery for 11/24, I’m excited. Here 11/24 (yesterday) comes and goes my delivery window was scheduled for 10:30am to 1:30pm but I have no furniture. At 1:45pm I called the store I purchased the furniture from and she told me they were having system issues and couldn’t look up anything. She gave me a number to call that kept hanging up on me. I gave them 30 minutes and called back, the SAME “manager” answered the phone by the name of Missy (who sounded like death sucking on a life savor and needed to be at home) told me she was going to put me on hold and find out something. While I’m on hold this heffer accidentally CALLED ME from a different line and I can hear her conversing with other people in the office. The conversation went like this, “well I don’t know what to tell him” and “just tell him the delivery truck had an accident” and they finally decided to tell me “the system is still down.” She comes back on the other line and says, “yes our systems are still down and I’ve sent an email (which I want to know how it’s down but you can email) but I have no way of actually reaching my delivery driver.” By this time I’ve realized my blood is boiling so I hang up the phone and call ANOTHER Ashley store (the one on Capital in Raleigh, NC) and explained all of what happened there, she told me that I could look my order up online and track where it was at. We did this together only to realize my order had been “cancelled” so she explained it could have been several reasons and that she couldn’t personally do anything but she recommend I call customer service in the morning. So, here I am with No living room furniture PLUS I had sold my old living room set the evening before because my delivery was confirmed to be on time. Here we are Monday morning and I called customer service. I explain everything to the lady that answers. I also explain I have NO FURNITURE and thanksgiving is Thursday and I’ll have family at my house with no where for them to sit. She tells me the earliest she can get it out to me will be Dec 01. WHERE IN THE HELL WILL MY FAMILY SIT DURING THANKSGIVING? They’re flying in from out of town it’s not like I can just change the location. This is where it begins to get hilarious. I asked for a supervisor and she tells me I’ll have to call back because they have limited staff. I asked, what time do the supervisors come in she tells me 12 noon. Where I come from that’s when people take lunch not when they come to work. I digress. Please, Please, please, please please... TAKE YOUR BUSINESS ELSEWHERE. If you don’t believe this happens to a lot of people google the warehouse for Ashley in fort mill SC. Their first 10 reviews were all related to BS delivery situations.
Great selection! I got my leather couches and bedroom set from them years ago and they are still in excellent condition.
Movers who can barely speak English. Damaged wall, broken plantation shutter, and carpet messed up from them sliding my new dresser on the carpet. All I was offered was $100 compensation from Ashley Furniture. Will NEVER order from this sorry company again. No responsibility or accountability for damages done to my home.
Best prices and quality in town, All staff were helpful and Joe was a professional customer service oriented sales man.
Never again. I purchased a table and chairs from here. It was damaged on delivery, but the guys convinced us to accept it, saying the top of the table could be replaced and it would be faster than a replacement table. I immediately called the store, and after an hour-long process, they said I'd hear from the repair company within two weeks. When the repair company called, they only knew about adjusting the chairs, so I had to call the store AGAIN and go through the hour-long process again. When the repair guy came, he took one look and immediately said the whole table had to be replaced. Cue another call to the store. Then I got a call about a week later saying it wouldn't be covered because we didn't report it right away (although we did). Called the store again, left a message for a manager with assurances I would get a call back. After two days I called back and after some confused back and forth, was told it would be covered. Table was delivered a few days later. I asked for my delivery fee back but they wouldn't even discuss it until the table was replaced. By the time it was all done, I was so frustrated with the whole thing that I decided to just spend 5 minutes warning others away rather than spend hours on the phone arguing to get my money back. TL;DR - nice enough furniture for the price, but absolutely abysmal customer service. Never again!
They used to have nicer furniture..not sure what happened..was dissapointed at tbe selection
They have a very big selection and some very affordable options. I also like that you can configure many of them how you like. Had 2 different people help me who were both incredibly nice and helpful. They made me want to work with them. Anton on Capital and Monica on Glenwood in Raleigh.
We had an excellent experience shopping at Ashley HomeStore on Capital Boulevard in Raleigh, NC. Our sales representative Shaq was attentive, helpful, friendly and respectful. We are very pleased with the service, selection and prices.
They sold me at the store something complete different the what I received, after I paid alot moneys for paint and decorate my rooms the is match what I bought it. Now they exchange everything for different color and I still dont received my bedroom set after more than a month. Completely disappoint locked communication, I would love to any superior manager call me..
They keep pushing the delivery date, they are taking 2 months to deliver a sofa. So disappointing.
damaged items - sent back three times !!!!! - no call backs at times, no way to contact manager at store directly now my bill is incorrect and been on phone multiple times trying to get answers. really disgusted over service
Unfortunately didn't have a great experience buying our reclining sofa and loveseat. First, the sofa arrived and it had a tear in the fabric. The delivery man noticed it and flagged it. We called Ashley and they offered to replace it (2 weeks later) or offered a $75 credit. We opted for a replacement. Second sofa arrives. Small tear again. Called and ended up getting a credit, as we didnt want to wait another two weeks for yet another sofa. Fast forward four weeks. Said sofa is already having problems reclining (makes a funny noise in the seat back and hits something when it comes in and out of the bottom). Says a lot about the quality of the furniture. Will not buy any furniture from here again as I do not believe it is good quality, and frankly, it's not worth the hassle.
I love the dining room table I purchased from here. It is a five star table! Sturdy, well made, beautiful. My reasoning for 3 stars is the sales process. I realize Ashley Furniture needs to make money, but they were only willing to deliver free if I purchased the "warranty". We declined their firm offer and walked out. We had visited multiple times and our salesperson knew we wanted that table. A few weeks later, we happened to be out during a snowstorm (most people stay inside) and stopped by the store to see the table again and look for a sale. They were having a "drive foot traffic in winter snow sale!". Everything was 30% off! Wow! The manager would not give me a penny off the price but here the table was sitting there for 30% off on a snow day. I purchased the table that same day for 30% off and im so happy with it. Our sales lady who, had our info, failed to call us to share the sale... we happened to walk in on our own. I really disliked playing hardball for the table I wanted. Hopefully the manager has become more willing to negotiate since my visit(s). **Update, they are still not willing to negotiate here. My advice since no one asked? You can get 30% at least and there’s definitely still room to negotiate. Do not ever pay full price. Good luck! :) **I also want to say if you are having issues with responsiveness and if the reps and managers are ghosting you, file a complaint with the Better Business Bureau! They do respond to those.
2nd time our family has purchased items here. Ask for Lindsey if you can. She helped us both times and was extremely knowledgeable about their inventory and very helpful.
Ordered two bar stools. When it came, 4 wooden legs weren't levelled at all. Requested to return and they came with another pair after 2 weeks and both the chairs have slightly improved than the previous.
Warm welcome and very helpful . By my side until the end
I ordered a bunk bed and the company sent the wrong panel for the step ladder to attach to. There were no holes drilled in the panel to attach the ladder and therefore my kids would fall and break their neck. I had to wait for customer service to ship a new panel to my home and now I have to wait an extra week to have it re-assembled. Customer service reps were rude and told me there was no option available for rush shipping or assembly services. This is unacceptable to not have access to resources to fix a problem that they caused. My kids have been sleeping on the floor for three weeks waiting for the delivery and assembly of this bed to be completed. I will NEVER order from Ashley’s Furniture again.
Absolutely Terrible. A lot of miscommunication, I had multiple confirmation calls with incorrect items and delivery dates. Furniture arrive damage and some were missing. Dinner table no hardware, one night stand not two, a broken table. Customer care reorder everything same day and but on the rescheduled delivery day no dinner table. Apparently it was reordered but apparently never process. Now I want receive my items until another 10 days on furniture I purchased in May... The delivery guys are a story for a different time. Smh
I searched online for a reclining sofa and found the Catanzaro and like it. Wanting to see the sofa before deciding whether to purchase it, my husband and I visited Ashley Homestore-Raleigh. It was an enjoyable experience that resulted in our purchasing the sofa and matching recliner. The staff allowed us space to look and was available to provide assistance and information that allowed us to make our decision. Would definitely recommend Ashley Homestore - Raleigh.
Great experience
I ordered several pieces of furniture from this location a few weeks ago. The in-store experience went well, but the post-order delivery and customer service has been abysmal. I still have not received some of the order, which was supposed to be delivered weeks ago. After contacting the sales associate and the customer service center multiple times, no one could tell me when to expect delivery until today (nearly a month later). No attempt has been made to address the issue or be proactive. Be careful - once you order with this Ashley location you are on your own!
We had such a great experience shopping at Ashley. Our sales rep was Monica Aleman and I cannot say enough amazing things about her! We originally just bought a sectional, after shopping around in the area, we ended up texting Monica and having her help us pick out a bedroom set as well. She definitely made the experience 10 times better for us!
The service was outstanding and friendly. The sales person Steven was very knowledgeable as well as helpful in going over the products to meet my needs.
Love the store, found just what I was looking for. The sales lady Jenn was very helpful and not pushy which I appreciated.
Excellent sales team great products, loved the service only problem would be the shipping should have been quicker
Raj was extremely helpful and easy to work with.
This place is terrible. The individual sales rep was great and helpful but after the order was handed off and scheduled I never received a confirmation call. Two days out from the expected date of delivery I called and asked about my order which they told me was bumped to the following week and no one bothered to notify me. Since I needed that delivery for guests that weekend the furniture served no purpose and I cancelled my order, so I thought. It took them 5 days, an attempted delivery of the furniture I cancelled and 4 phone calls to finally get them to do what they were supposed to do in the first place. The incompetence and lack of customer service here is astounding. I'll never buy from them again. If you have a choice, I recommend anywhere else.
While there was some nice furniture, their sales pitch on entering the store was very misleading. Also, signage on furniture wasn't accurate. We went in planning to buy, but left without spending any money due to these misleading practices. UPDATE on doing some online research we found Ashley furniture, the same pieces, being sold under Ashley brand name for HALF the price! I can understand a mark up to cover physical store expenses and commission but double what is being charged online is ridiculous. From now on we'll go into the showroom so we can see the merchandise and then order online. While our preference is to support brick and mortar stores, price differences and poor customer service lost our support of Ashley Home Furnishings store.
Stephen was great and was in and out in 30 min.
Stephen assisted us in furnishing our home. He is honest and knowledgeable. He showed us how to recognize quality items and he showed us the difference between their lower quality and higher end furniture. He encouraged us to shop other stores to get the best deals. He also kept every promise he made to us with working with the price to give us the best deal. Over all he came way under every other estimate we got at other suppliers. It was a great experience and we recommend working with Stephen. Thank you happy customers.
Tyler was very nice, and understood exactly what I was looking for. Thank you!
If you are in need of furniture this Is the place to go. The staff was helpful, not too pushy, and explained the information in the most understandable way possible. Will definitely be buying from them again.
Tara was great. Very friendly, fast, and efficient. Will definitely go back for future needs!
Monica at the Hwy 70 Raleigh location was great! From start to finish the process was super easy and simple and never forced. I only left 4 stars as the couch hasn’t been delivered yet so I can’t attest to that side of things. But as far as customer service goes, she was great!
Gregory was amazing! I felt like he was giving me his honest opinion and not just telling me what I wanted to hear. And the man was hustling, I found a coffee table on the opposite end of the store but wanted to see what it looked like next to the couch so Gregory picked it up and carried it over there.
Ashley had a piece that Rooms to Go couldn’t match in quality. Customer service agent (ask for Carlos) was great and would use them again.
The staff was excellent! Quick and easy visit! Stephen P was great!! Will definitely come back!
My salesperson Kenneth wss friendly and knowledgeable. He went the extra mile to help me find what I really wanted. I left feeling like I recieved a great price and a beautiful piece of furniture.
I was very pleased about my visit to Ashley’s after other visits to other furniture stores I would go gladly go back again an would recommend them to anybody who came asking
Jenn at the Raleigh store was simply amazing! I was in and out within an hour and purchased everything I wanted. Without asking Jenn searched the web for cheaper pricing and was able to price match my entire selction. Jenn was super patient and waited for me to make the move to purchase. She was never pushy like most sales persons. Thanks Jen!
This is what their delivery guys did to my yard. The driver and helper didn't have any money for a tow truck so I paid to have them pulled out. I talked with owner of delivery company (they sub that out) and he said he would reinburse me. 2 months later, nothing. I called home office and they said because I didn't report it within 48 hrs, there was nothing they could do. I was trying to give the delivery company the benefit of the doubt, but I guess that wasn't a good idea. Won't be buying anything else from them.
Worst experience ever. We purchased our bed and other furniture back in April (now August) and we still have not received all our parts. Plus, the bed and dresser are not setup. They have been to our house 3 times already and each time a piece is missing. The last time they came, the piece that was supposed to be ordered prior was not ordered. Today, I called customer service to let them know I received more parts. I provided them the order number to ensure I have everything and to schedule an appointment for setup. They asked me,(yes, the customer) is there anything else missing.
Only two issues, the finance process took way too long compared to other competitor companies. During price quotes they first offered us a 12 month free interest deal, then after we requested removing two items for a lower price, they offered a 24 month free interest deal. When we got home we opened up a flyer that they wrote down our info on, it showed 5 year free interest under promotion. Regardless, we love our purchases.
No pressure sales! Monica greeted us at the door and gave us the option to be given a tour or to walk around on our own. (We opted for the latter) She did some research online and found they did not have what we were looking for (matching desk for kids bedroom set). There was no pressure to buy without and wished us luck. We did more shopping elsewhere and did not find anything we liked more than the original set without desk. We went back met up with Monica and made our purchase. Thanks for a no pressure relaxing atmosphere to shop. Danielle
Our experience was excellent. The staff is very professional, knowledgeable and efficient. Jen was our salesperson. She went far beyond the call of duty to make sure we were satisfied with our purchase! She also showed us several ways of financing our purchase. I highly recommend this store when shopping for new furniture. Keep in mind that Jen is awesome with a fantastic personality. Malvin & Ayesha
We had excellent service at our visit today! Our sales associate was Lorie Hurley and she was a huge help on the phone yesterday and in store today. We got a beautiful set of furniture and cannot wait to get it in our home! We have been customers for over ten years now. Always pleased with the products.
I purchased all my furniture from Ashley's furniture for my new home it was a Awesome experience customer service was over the top they gave me the red carpet treatment a memory etched in my mind for ever what an experience!!!!! WG.
Monica was a fantastic help!
Horrible Will never shop there again Delivery experience was a nightmare Mixed up my orders and delivery dates Never again
Joseph and Gregory were both very helpful in getting us the best price on the perfect sofa. We can’t wait to get it moved in to our new home! Thank you!
Jenn went above and beyond to help me get the sofa I was looking for!
Great service, varied selection, reasonable pricing. Will come back
When we purchased our furniture, we were promised “white glove delivery” where they deliver, build the furniture, and taste the trash. Well, today the furniture was delivered. The box that our dining table is in is completely falling apart, the table is fully exposed coming out of it. The delivery guys claimed they didn’t have the tools to put the furniture together and said we’d be receiving a call. No call. When we called to ask what was going on they told us they couldn't have someone to come put everything together for 9 days! Absolutely ridiculous. Last time we will be dealing with Ashley Furniture. Super disappointing and frustrating.
Great place to shop.
Kenneth was very helpful and answered al of the questions that I had. He was also very flexible which is a plus in my book. Would definitely recommend.
Jenn was so patient with me as I can be a bit indecisive. I have to feel and view products. I got there before 11am and left about 2pm. Thanks again Jenn for your assistance. Yes, I did purchase items. When you go in ask for Jenn. Stay tuned for an update, I will give a more accurate review once products are delivered and setup.
Most frustrating and unprofessional service! I have two sales people contact me on my cell phone to ask me to call their General Manager over who actually sold me my furniture: they were fighting over a commission and involving me in it! I was getting these texts while at work! One salesgirl tried selling me a 3k dollar mattress when I was there for living room furniture then admits to me saying “we are instructed to upsell”. The sales girl was new and submitted a wrong form which completely messed up my shipment of the furniture. The correction involved being on hold for 42 minutes of my lunch break! I asked to speak with General Manager, I was told he would call me back, and he never did. Do yourself a favor and go to a higher end store with better customer service. I have several other rooms in my house to fill and I will NOT be returning to these people. Biggest hassle ever. This is what I get for trying to save some money.... a giant headache!
Great service super helpful! I would definitely recommend anyone looking for quality furniture at a great price.
Had quite a few issues ordering on their website, which took me awhile to place my order. However, once I contacted the store it was pretty smooth as Tara was a HUGE help! My items haven’t been delivered yet, but the customer service deserves an A.
Looking for new bedroom set...and have a few possibilities
Recently bought a new sofa and could not have had a better experience. Karen Biard at the north Raleigh store was fantastic, she took the time to answer all my questions and do a lot of research to find the right sofa for me. I had pretty much made up my mind to buy a sofa I had seen earlier that day at a different store but her low pressure approach and willingness to help was the convincing factor, she made the transaction a flawless and super experience. Can’t say enough about her attitude and professionalism.
Had an issue with the bedroom set I bought and no one would respond back to me when I tried to resolve it. I’ve contacted this store and the corporate office, each time they said they would get back with me as soon as possible. Seeing how I cannot use the bed I bought this really frustrating.
Got what I needed
We have been shopping here for many years. Hubert has been our go to person even before he started at Ashley. He always takes care of us.
Bought a new sectional. We love it!
Awesome sales associate! Need something go see Kenneth Joseph ! Knowledgeable and pleasant to work with!
Not Bad. Tara was really helpful and walked us through the kids bedroom furniture .
Raj is awesome!
Fancy, expensive, good people.
What a nightmare. The couch we got is comfortable at least, but the first time it came it was broken, the first time the table came it was in a box (as in needed to be assembled). On the 2nd delivery the table was assembled like a high-school project - drawers don't work, the boards aren't flushed, sigh). I hate that the delivery drivers left a bunch of trash on the street. I was told that a customer service rep would get in touch with me, haven't heard from them. Do not recommend.
Good bunch of staff and selection of furniture.
Monica was really helpful and enthusiastic. It was hard to choose what we wanted because there was a lot of good looking furniture. In the end they we got what we wanted and it wasnt too expensive either.
Nice Furniture; prices a little steep; wait for a sale(7/4) handicapp accessibility
Will not buy from Ashley again. Delivery has been a nightmare. Waited 7 weeks for my furniture to be delivered. The day before the delivery I got a call saying all my furniture was not going to be able to be delivered. It would be another 4 weeks for certain pieces. Day of delivery I get my window of 12:30-3:30 at about 10am they call saying it would be late new window of delivery would be 3:30-5:30. At about 5:45 I get another call saying they are running late and should be there by 7pm. This is ridiculous. I still haven't gotten my furniture no telling when they'll be here and I still have to wait another month for the rest of it. There are tons of furniture stores in Raleigh. Just go somewhere else. I wish I had. Won't be shopping there anymore.
Purchased new living room and bedroom furniture. Delivery date set for a month and half out .They show up and just drop the furniture off in my living room in boxes and proceed to tell me that they dont put it together after i paid a few hundred for delivery and installation . I call customer service and of course they cant give me a explanation on why the delivery driver said that and sent him back hours later to install,, during installation noticed the dresser had huge hole in it ,, they broke bed during the install from there I told them to take all back and bring all new furniture out they say ok and leave the mirror anyway after I told them to take all.. then I get a call the day before the new furniture was to be delivered and they tell me it would be another week before I get the new undamaged furniture delivered,,, I called them about coming to get the mirror they left and we der a date for pick up that day came and went no call, no show ,no pick up.. I will say I got all my money back and went to rooms to go... Ashley furniture is cheap, there customer service is terrible and i would not recommend this furniture to anyone.....
My wife and I had a positive experience at this store. Shannon was very friendly and helpful. All of our questions were answered. We visited two other stores and returned to Ashley HomeStore to make our purchase. Good inventory and quality of furniture to select from. Thanks.
They have an excellent customer service at capital blvd store, my experience was: if you don’t have a pretty good shape in your credit score don’t even think about going to Ashley Store, they will take you to a Financial’s that will just screw up your live- they will offer you the *90 day exercise “ it means to pay the whole bill in 90 days otherwise you’ll finished paying 3 times the total cost ( be careful), another thing is when they delivered the sectional it had a hole in a side plus one of the armless chair was damaged too, after that I’m waiting because the same pieces are broken again😡 and they say the guaranteed si not cover broken frames I have two months waiting for a famous technician for evaluating 🤔 be careful in your business with them
Lee was a great salesman. Helped us find exactly what we wanted in our price range. Good inventory with all price ranges. Overall great experience.
My husband and I went in searching for some living room pieces (coffee table, end table, etc) and were pleased with the selection at the Glenwood Ave, Raleigh location. We found a style we liked and there were even three different color options. Monica A. did a great job at helping direct us in the right direction and help when we asked. We wanted the freedom to look and discuss on our own and we got that. When we looked up with a question, Monica was there to help. We liked that she didn’t smother us like many salespeople can do, but was very friendly, relatable and professional. When we go back for additional furniture, we’ll certainly ask for Monica.
Brenton at the Ashley Homestore on Glenwood was extremely helpful! He found the perfect mattress that relieves our back pain and helped us stay in budget. Very satisfied, will definitely be back to work with him.
Connie provided excellent customer service. Experience went smooth
Ashley had a great sale price. Quality furniture and pleasant knowledgeable salespeople.
Not really loving the hole that they installed in our wall that one of the delivery man conveniently stood in front of until they left.
Had an excellent experience, both in-store and with the delivery folks. Greg was very helpful in showing us exactly what we were looking for and even helped us save a little money, too. We had to wait about 2 weeks to receive the frame/headboard we purchased, but that timing worked out great for us. We just got it all delivered and set up and we absolutely love it!! The 2 delivery guys were great - they made sure to close the front door when they came in and out, they arrived just 10 minutes into their 3 hour delivery window, and were gone within 30ish mins. I will be recommending this location and its delivery service to everyone now. Thanks, Ashley HomeStore! :)
The salesman was extremely helpful and took the time to ensure that we had all of our questions answered. He made the process extremely easy and we were very pleased.
Very kindly and friendly staff. Good shop!
Not a great delivery experience and went back and looked at my receipt and was over charged almost $300. Still no response from Ashley about my issues. Sent and resent emails many times!
I had an amazing experience. The store was exceptionally clean neat and orderly. Furniture was displayed in a way that I could navigate to not only find the pieces I was searching for but also accessories to help me finalize my purchase. The salesman was friendly, very knowledgeable, accommodating and patient.
They were very patient. I would definitely recommend this location to anyone!
Many different options, but had what I was looking for that many other places didn't
Christina made it a very pleasant experience.
When you go into to ask for Monica shes the best of the best, very helpful and will help you get approved no matter what.....
Nice but over zealous sales folk the second you walk in the door set up at a hostess stand. Beautiful furniture though and reasonable prices compared to the patio store down the steet.
The customer service was outstanding they did the best they could to see me satisfied
Kristina Z. was awesome She was knowledgeable and kind.
Overall good - but the prices in store should match the online prices
My wife and I just completed a purchase from the Ashley HomeStore on Glenwood Ave in Raleigh, NC. We were assisted by Eloise. The entire experience was very positive. All of the store's staff were very friendly and helpful. We shopped freely with no pressure from anyone and were assited by Eloise when we requested her help. Eloise was extremely friendly and very knowledgeable of the products that we were interested in. We will return to this store location again in the future for any additional furniture or home related items that we may want to purchase. We will also ask for Eloise to help us again.
Kalin was amazing!! Such a help and the store has a great selection.
Bought multiple items today and our salesperson was Connie. She helped us find everything we needed and was absolutely amazing. Very pleased with the experience. Will definitely return.
Great experience with Lindsey purchasing outdoor furniture. We got a beautiful set at a reasonable price!
I had a very nice time. The young lady was a GREAT salesperson. She deserves a GIANT raise.
Love my couch but their communication and delivery process could use some work
Kristine was amazing and a pleasure to deal with. No pressure at all, ended up buying family room furniture and 2 sets of bedding.
They are nice to work with during the sale process but after that good luck. Customer service is awful. Promised a callback on several occasions but absolutely never happens. Will never deal with them again.
It's my first time shopping for this company paid cash for a kids bed second week of March was told it would be delivered on the 15th of April (kind of a long with) which only part of the bed was delivered then I was to the rest will come in 10 days it's May 2nd and now they saying till the 27th. A total wast of my time.
Salesperson was SUPER helpful and so nice! Highly recommend this Ashley location on Glenwood Avenue in Raleigh!
Great service. Prompt responses, good suggestions, very detailed and explained and answered all questions well. Not pushy addy all. Thank you!
Ashley furniture delivered damaged furniture to my home. One piece fell apart as it left the truck. As they brought the damaged items into my home they put a hole in my wall. Ashley's said they would repair it but then after 3 weeks they stated they were not getting a response from their vendor. This became my problem. They asked me to get it repaired and they would reimburse. It cost $375. They then wanted a second estimate. I am extremely busy and can't do the legwork for repairs I did not make. Contractors are hard to find in my area. Ashley owes me $375 for work I have already paid for. I would like to get paid for the work immediately.
Really enjoyed our salesmen Lee. Was super helpful in helping me find what I was looking for. But did not hover over me and allowed me to look. Very responsive and knowledgeable. Would definitely buy from him again.
Kristina was awesome! She walked around the entire store and wrote up our order one day then came back in on her day off to process it for us! She was so friendly and knowledgable about all of the pieces we were interested in. Definitely recommend her!!
Great customer service. Have had a few issues but the manager Mike is awesome and will make sure to resolve any issues.
Great customer service, can’t wait to come back and buy my furniture.
Ashley furniture is the only place I will buy furniture! To be more specific; the location Glenwood Ave!! I’m not in sales, I don’t work for Ashley or sell furniture just FYI. When I walk in this Store I feel at home for two reasons specifically. ☝️ because they have great deals, and ✌🏻 the staff is incredible. The overall environment of the store is...homely, sincere, and alive. Even a hug from our new favorite sales person Eloise on our way out!
friendly and helpful
Great customer service. Lee worked with us on getting the best price.
My wife and I came into Ashley today and had an outstanding experience! Kenneth was our salesperson and was attentive, knowledgeable, and thoroughly helpful in our decision and purchase!
Finally after 4 months, GBS finally honored the the warranty agreement that we purchased when we bought our furniture. We went to Ashley today to pick out a new sofa. Thanks so much to Hubert who made it a pleasure to go through the process. We can’t wait for the new sofa to arrive!!
My husband and I went in your store to find a comfy couch and we did. It even has recliners. Kailin helped us out and was no pressure at all. She allowed us to leisurely look at every one we wanted to check out. She took plenty of time with us and answered all our questions proficiently. We will back soon to find a guest bed and we will find Kailin. Thanks!! Great price!
They done most of the work over the phone, all I had to do was go in sign and pay. Made my life easy that day
Very clean and very nice.
Staff and sales people very courteous and very patient especially working with teenagers and trying to make a choice of what we needed to buy. There are many options of furniture and bedroom, living room, and such... Can’t wait for my furniture to arrive and save up or finance to get some more stuff to add to our collection. 😃
Wonderful experience! Kittie made the entire process of purchasing furniture so easy.
The staff is nice, and there are tons of selections. Overall, the store is a great go-to for affordable and quality furniture. Also, make sure to look at the website as you shop to avoid missing color selections and some deals.
I had one of the best furniture shopping experiences of my life at Ashley. When I walked in I was warmly greeted by Kalin, who inquired into what I was looking for. When I gave her the rough details about the type of sofa I was looking for and my budget, she was great about asking probing questions to better understand my needs. She then walked me directly to pieces that met my criteria, without trying to show me pieces I couldn’t afford. She was extremely knowledgeable and within showing me 3-4 sofas, narrowed my style down and led me directly to the perfect sofa for me. Checking out and arranging delivery was short and simple. I will definitely be returning for more pieces in the future.
My salesperson was Great! The sofas are Beautiful and we can't wait to see them in our Home.👍
Hue is the best!!!
Very good collections for home, teens and kids. Loved the variety. Also staff is very knowledgeable and good customer support too.
3 minutes ago I bought a chaise and a couch from Ashley store. Both were gorgeous and a delight to look at when we first bought them. We were taken by the reasonable price and the beautifully red color of our furniture. However, it wasn’t long before our joy turned into huge disappointment. In less than a year, they got deflated. My wife still sits on the chaise, but it gives her lower back pain. When I visit her browsing the net on the red chaise, I’m astonished because my bottom can actually feel the wood underneath the shallow padding. We love the price at Ashley store, but we are constantly reminded that what we pay for $ is actually what we will get. Oh well,…
Store set up was amazing. Not cluttered like most furniture stores. Cub was awesome, he helped us without being pushy or hovering.
It took forever to sign the papers it 3 hours of waiting
Lindsey at Ashley Furniture was very helpful and attentive to my hectic schedule. I work 70 hours a week sometimes. I came in the store to look at furniture, but had a very limited amount of time. Once I decided on what I wanted, Lindsey was willing to keep in contact with me via phone and email to help me purchase the items I wanted without having to come back into the store. She even found some discounts for me that I was not expecting. Very satisfied with the superb customer service and quality of my new furniture.
(Translated by Google) Look good (Original) Meparese bueno
i was helped in finding what I wanted easily and the information I was looking for was explained well.
Very affordable price for all
Not a pleasant experience. My sectional was damaged, delivery service brought wrong replacement and now have to wait 1 month to get the correct item...hopefully they bring the right thing this time.
In the past I had a really bad experience with the Raleigh location, so bad that I literally walked out and went to the Durham location. But, today I decided to go straight to the manager. I told him how horrible my previous experiences were, he sorry and wanted to change my mind. He set me up Connie, a new sales woman. And, she was absolutely amazing!!! I spent two hours there talking and laughing my butt off with Connie. Today was my last attempt and I was ready to walk out and go to the Durham locate, but everything changed when the manager paired me with Connie. If you’ve had a bad experience there before, give it one more shot like I did, and ask for Connie!
Came in looking for sectionals and an associate met us to help us find something and went to look at their online stock and never came back and noone else offered to help we left and wont be back
Tara Tabacek was absolutely amazing! Very helpful, attentive, personable, and worked with us for what we needed. She made our experience great!
Amazing customer service compared to cary one, go here over that one
The store was fine. The delivery was horrible. They were late and didn’t have the bolts to put the bed together. They said they would call me in two hour and a day later I have yet to hear how they are going to fix the issue. Horrible customer service to fix the problems.
Very friendly, attentive, and personable staff. Helpful in all aspects from styling to organizing. Connie was willing to go the extra mile to make us feel comfortable with our purchases. Would definitely recommend!
Yawn, it's cookie cutter box furniture store.
The walking in experience was fine friendly people but the levels of incompetence is crazy. I’m not sure if my bedroom set being new made this experience so complicated but their lack of communication is the biggest issue. I’m ok with changes if I know about the changes. Its been a month and I still don’t have a delivery date. Hubert was the original sales person and he doesn’t know how to use a phone unless I threaten to cancel my order. I hadn’t heard anything from him for 2 weeks despite calling twice about the delivery date not being set. Never sent me actual sku numbers for the order or pictures of the set I purchased and still hasn’t received the pictures till this day. The set was so new its not online. I finally call and They scheduled it for a random day in the middle of the week while I’m at work so we schedule a day that works only for me to call today and its still scheduled for the wrong date. Of course the next available date is another 3 weeks from now. They didn’t hesitate to run my credit though. I never had these problems with Rooms to Go and if it wasn’t for a credit line I basically opened i would just go to a different store altogether. I’ll have to settle for a different Ashley store not as convenient to where I live. I know these are first world problems but if im dropping $1,400 and having a large open credit line on my credit i want what I ordered and i shouldn’t have to wait almost 2 months to get it. I don’t even remember what it looked like and frankly don’t want it anymore
Great customer service. Hubert was the sales manager that helped me and my family find bedroom furniture for my two sons. He was great to work with; nice, down to earth, understanding and patient. I felt like he definitely did everything he could to give us the best price possible. We are going to need more furniture soon and after our experience at Ashley we know will be back and we also know who to go to for great customer service. Can’t wait to get our new furniture!
Got a great deal on my new couch for the living room! The people at this Ashley store made the difference. Very pleasant to work with. Kenneth Joseph is the man!
Absolutely horrible first time experience with this store. Poor customer service and poor communication all around. Yes, when you go in to purchase the experience is pleasant, but once the money is handled no one follows up. The delivery process is unorganized and the salesperson does not check to make sure the customers are satisfied. Also, salesman will say things are included with furniture that are not. For instance, our sales associate told us that the pillows were included when we purchased our sectional. We find out later that they are not. This I know is not a huge deal, but lying in order to sell something is inexcusable. Our sofa was not delivered as scheduled and was delivered in separate pieces on separate days. That, again is understandable but it would have been nice to hear from the sales associate or customer service to know that they cared. Especially considering my husband had to take time off work to make sure someone was there for the delivery. I understand that some things are beyond the control of the store or the salesperson, but it is common courtesy to contact your customer and make sure they understand. The one star that I do give them is for the quality of the sofa. Other than that, I know we will not return to this store in the future nor recommend that any friends use it.
Had a great experience from purchase to delivery. Not impressed by call I made to follow up with Ashley on a potential delivery damage but it worked itself out. Love my new furniture!
Ask for Tara. She is amazing and should definitely get a raise or bonus or whatever. She is honest and helps you envision what your furniture is going to look like in your place.
Horrible experience. First time ever writing a review. It was that bad. They told us our outdoor furniture would be delivered 4-6 weeks. We had to call almost three months later to find out they discontinued the item and getting our money back has been like pulling teeth. No one will respond to us and they never even called to tell us we wouldn’t be getting it. So displeased and just plain sketchy.
Fair
Elloise was GREAT and the inventory was huge and the prices were GREAT for any budget!!!
I am disgusted about how we were lied to and talked into buying a 5 year warranty for our 2700 dollar couch and you don't even help us! My husband is a retired veteran and worked hard for his money and then you ROB us from that money! We bought it so we would not have to worry about it being fixed or cleaned and now we are being told it doesn't cover anything! The couch is not even a year and a half old. We barely sat in it as my husband spent most of this time in Iraq working. The stitching came apart from sitting in it maybe 50 times in a year and a half. Why were we told that it would cover things like that if it doesn't?! Somebody please give us a good reason to buy from this store again?
They guaranteed my delivery date and then told me that they don’t do guarantees? Then why lie? Their whole business confuses me honestly, all I wanted was some percentage taken off the order to appease the situation of ordering something 3 months ago and then calling me two days prior to my “guaranteed scheduled delivery date” and then telling me then don’t know where my couch even is. Don’t bother
I really did enjoy working with the staff at the Ashley home store. If you are looking for more modern furniture, this may not be the store for you. I noticed that this store has a lot of bulky furniture. These furniture pieces will more likely go into large spaces. Compared to other furniture stores on Glenwood Avenue, this store seems to skew for a more mature, older crowd who would like more traditional furniture. Again the staff were super nice and great to work with. Prepared to be spoken to and I’m slightly followed around the store by a sales person. They only want to help you find what you are looking for. All in all they do have great pricing on some items; however, The signs are extremely difficult to read and to understand. I would love for a sales person to break down the signage structure of the pricing as soon as you walk into the door so that as you are looking around the store you know and understand exactly the price of the pieces. Great place just not the time to shop here as I am looking for something more modern.
they lied about tv stand availability and 2 days prior to the delivery(that is after waiting for 38 days!!) informed me that they need another 3 weeks to deliver. never visiting any of the ashley stores again and will warn anyone I know of as well
The Raleigh Store on Glenwood Ave has the worst customer service I have ever experienced. We purchased a set on 11/7 when it arrived the delivery people could not get it in the door. Therefore we had to return to the store to pick a new set. At this time Carlos was helpful. Once the sale was completed it all went downhill from there. We were told delivery would be Dec 11th..no delivery happened..no one called to tell us that it was not happening..Then found out it would be delivered on the 20th by the Cary location. At that time the sales person noticed that the color on chaise was wrong. But positively we were told that the price had lowered on 12/8 so we would get a credit back for the difference which was a 30 day guarantee. Raleigh would process the difference and we should see the credit within in 7 days..that never happened. Then on 12/20 no delivery.. still no one had called from the Raleigh store to apologize or tell us this was going to happen. Then on 12/27 we got our furniture only to find out the chaise was brown..we ordered grey! Customer service said we would get a call from Carlos within 24-48 hours.. hmm no call again! I called and explained our frustrations and Dee said I will assure you we will get this figured out and call you back... this took place on 12/30.. hmm no call yet! We sent an email to corporate.. once again they said that the Raleigh store would credit us and that they would contact us. told to us on 1/2. Hmm no call yet or even an email. However we did find out on 1/2 that our final section of our set would arrive 1/26/19.. no one called us still and why is it acceptable to have to wait for 2 months for your furniture and not have the price honored. Ashley furniture you have ruined our love for your furniture by simply supplying the absolute worst customer service we have ever had! We will not shop here ever again.
I bought an entertainment center, coffee table, and couch from ashley over the summer and all of the pieces are good quality. I did have issues with the delivery though. The towers for my entertainment center were delivered separately, 2 weeks later, from the tv stand and couch, and the couch was missing its legs. It took over a month for someone to out the legs on because the man who delivered the towers refused to install them because for whatever reason there are two separate accounts in my name in their system and they put the work order on the wrong on. It was just a very frustrating experience.
Please don't go to the Ashley at Raleigh.You are NOT gonna get any discounts there.The Ashley at Durham has much better customer service and deals.We regret to have purchased our bedroom sets from Raleigh Ashley.Never going there!
Would not recommend. We ordered a tv console 8 weeks ago. It arrived damaged a month ago and had to be taken back. The replacement was supposed to arrive today but is not coming, because it was also damaged. We’re told we cannot cancel the order for a refund but will be given a credit for the trouble, which we can’t request until after the third delivery date is scheduled. They won’t provide a credit amount ahead of time, and it’s a credit for a future purchase at Ashley Furniture, not a partial refund for what we’ve already spent. I was also less than amused by the price negotiation games in the store, which ultimately just got us down to the price listed on their website for the items. With the exception of using whatever credit we’re given, I won’t be giving Ashley Furniture any future business.
They fraudulently sell you a warranty that they know won’t be honored. It’s flat out lies. After paying full price, the furniture is “ok’ at best. I’m very disappointed in my experience here. No one takes responsibility for subpar quality and the warranty company absolutely will not honor any claims.
We shopped for new sofas today & had the pleasure of working with Larry. He wasn’t pushy at all, which we greatly appreciated. He was very upfront about the pros and cons of each sofa, being that we have young children. Thank you, Larry!
The reviews are right, this place is terrible. This has got to be the worst customer service ever. I'm astonished that places with this kind of business model still exist today with the internet and competitive marketplace we have now. This is just like the typical car dealership where you will get badgered and pestered, you cannot know the real prices, you will be pushed with ambiguous discounts, you cannot walk alone in the store without a sales person with you, you will be pressured, you will be lied to. They overinflate the prices so that they can try to manipulate you into thinking you're getting a good deal when they give you these "very special manager" discounts, you can see that their prices online are lower for the same products. The sales people work on commissions so they will upsell as much as they can and will try to make you feel guilty if you don't budge. Their tactics are dirty, dishonest, manipulative, and have no place in today's age, it's incredible to me that people still put up with this kind of shopping. They have a price match guarantee but when you bring them proof of lower price they will be quick to come up with excuse to dismiss it. They will quote you one price but then flip at the checkout charging you more or switching products. When I finally got fed up and tried to cancel my order during the grace period before it was even shipped they were incredibly rude and refused to do so for as long as they could, I had to call them numerous times before they finally did, they would answer my call and when I'd tell them that I want to cancel my order they would put me on hold indefinitely, they would tell me that they will call back and never do, they would give me numerous reasons not to cancel, they were rude, when I kept refusing they would hang up, yes they simply hung up several times. They did have a very nice ashley brand memory foam pillow that I kept :)
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
