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Ashley Store Raleigh, NC (Capital)
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Raleigh, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Raleigh, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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We just had an amazing experience working with Mr. Grant at Ashley’s! He was incredibly helpful, genuine, and attentive throughout the entire process of finding the perfect furniture set for our home. His knowledge of the products, combined with his patience in answering all our questions, made the experience stress-free and enjoyable. He truly listened to what we needed and helped us stay within our budget without compromising on quality or style. Thanks to Mr. Grant, we now have a beautiful furniture set that we absolutely love. Highly recommend working with him—he’s the best!
Maryam B. was very helpful and patient. She answered all my questions and helped me make a final decisions.
Maryam has been so helpful in my search for new furniture. She is very knowledgeable and provides a fantastic customer service experience.
When we enteted the store, Raj helped us find the right peice to complete our room decor. He explained each chair with great detail, warranty, snd price. I would ask for him again and tell my friends and family to shop at this store (ask for Raj). Great customer service
Maryam. Very helpful. Very plesant
Went to two (2) other stores with good ratings first. Both stores had a line of people waiting and basically no employees (other than one or maybe 2) at work. All the furniture was clearly for "Big and Tall" or just gigantically huge pieces. 12 foot couches, king size bed rooms, 8 seat dining rooms, and double wide motorized lift recliners all with absurdly high prices. UNACCEPTABLE. One dude even stopped me as I was leaving and said "we can get on the computer and look at what you might want". I told him "I can do that at home" and left for Ashley Furniture. Best idea I had all day. I was met at the door by Anton. Anton was knowledgeable, asked the right questions, and we buttoned up the deal in one visit. I got 3 pieces of furniture that fit for the price on one piece at the other 2 I saw earlier. It's Ashley for me, and I suggest you ask for Anton by name. Skip the no name / fly by night / deep discounters and the headaches. Go to Ashley Furniture... NOW! Anton hooked me up!
Sam was the friendliest and most helpful person I’ve worked with during our sofa search. She was patient and helpful and we could not recommend her more. She went above and beyond for us.
Had a great experience with Ben, helping us find our new living room set. We will be back when needed!
The best service I’ve had in a long time. Ask for Ant you won’t regret it!
Sam was our sales expert she rocked!
Antoine is a great, efficient, low pressure salesman. We had a very pleasurable experience.
Wonderful selection and extremely helpful staff. Sam was our expert and helped us with our purchase.
Sam did an amazing job helping us pick a living room set, she was patient as it took us time to decide. We will be definitely be back and look for her.
Alyson Martinez did an amazing job showing us a variety of mattresses, allowing us time to discuss the purchase without being pushy, and was very knowledgeable about each brand. We’d definitely go back and request Alyson again!
Maryam was the friendliest and most helpful person I’ve worked with during our sofa search. She was patient and helpful and we could not recommend her more. She went above and beyond for us.
Had a great experience!!! Ben helped us out a lot! Overall great customer service. Great prices. Love the furniture :)
Benjamin was attentive to my 11 year old daughter and finding the bedroom set she had dreamed of and being respectful of our budget. Thank-you Benjamin!
Extraordinary service from Jose Andrade thanks so much we are so happy with the modular of we buy. Thanks so much
Ben was super helpful when we were deciding on our coffee/end tables.
Jose provided incredible service and assistance,
Grant was very knowledgeable and attentive to what we were looking for. Great salesman.
Excellent customer service, Jose was really kind and helpful and gave us great assistance of what we needed without the pressure to made a purchase
Voris was very patient with is during our selection process. He was knowledgeable of the products and gave great advice when it comes to furniture shopping. He was not pushy and was understanding when we needed to come back the next day to complete the sale.
Antone was great very knowledgeable and gave us a great price.
This was my first time in a long time, visiting Ashley Furniture stores. And when I walked in, my daughter and I were greeted by Maryam with a warm smile. She asked what we were looking for and I knew I wanted a modular sectional. After explaining the specific needs that I had, Maryam was quickly able to assess our needs and show us what the store had to offer. She took her time and explained the features, pros and cons of each piece that I may experience. Me being very particular, I was back and forth between options, Maryam was extremely patient and even helped keep my daughter occupied while I called my husband. After much deliberation, we decided on the sectional that we purchased and it is all because of the excellent customer service Maryam provided us. We are so excited about this purchase and will definitely purchase from her again. If you get to Ashley Furniture in Raleigh (Capital Blvd), look for Maryam, you won’t be disappointed. We can't wait to get this piece in our home!
Absolutely fantastic experience working with Ben at Ashley Furniture on Capital Boulevard! From start to finish, he was incredibly helpful, knowledgeable, and genuinely cared about finding the perfect pieces for my home. Ben went above and beyond to make sure I was comfortable with my choices, offering expert advice without any pressure. The whole process was smooth and enjoyable, and I couldn’t be happier with my new furniture! Highly recommend Ben to anyone looking for a top-notch sales experience at Ashley’s. 5 stars all the way!
My Fiancé and I visited Ashley’s on Capital Blvd, Ben was our sales representative he was knowledgeable and attentive not to mention he gave us a great deal on our purchase! We are extremely thankful and would definitely recommend Ben for any future purchases.
I called the store to get some help with a purchase of a bed frame on Black Friday. I was out of town so I couldn’t stop in the store. I spoke with Maryam who was extremely helpful and took time out of her busy day to answer all my questions and the purchase of the bed frame. I would highly recommend her to anyone she was so nice and kind to work with!!
⭐⭐⭐⭐⭐ I recently had the pleasure of purchasing a piece of furniture from Maryam, and I cannot praise the experience enough! From the moment I walked in, I was greeted with a warm and friendly attitude that made me feel right at home. Maryam was incredibly patient as I browsed through the selection, taking the time to understand my needs and preferences. What truly stood out was her extensive knowledge about the products and pricing. She provided insightful information about the materials, durability, and design options, which helped me make an informed decision, all while mixing in photos we shared of our home to get her interior design perspective. It's rare to find someone so well-versed in their field, and her expertise made the process seamless and very enjoyable. I genuinely believe that Maryam possesses all the qualities of a future manager. Her professionalism, excellent communication skills, and dedication to customer satisfaction were evident throughout my visit. If you're looking for quality furniture and a top-notch shopping experience, I highly recommend visiting Ashley’s. Thank you, Maryam, for making my purchase a delightful one!
Great service and store atmosphere. Purchased more than expected and with great deals! Thanks Ben.
Go see Ben if you want great deals and excellent customer service, wonderful experience furniture shopping
Me and my wife were helped with our furniture purchase by a nice gentleman named Ben he was informative and polite threw out our purchase
My husband and I went to look at the living room/ bedroom set, we didn’t go in with the intention to hug anything Ben helped us get great deals on everything! We purchased multiple items. Love the amazing customer service. Would definitely come back to Ben for more items.
Ant grave me the discounts!!
Maryam is the best! This is the second time we have purchased with her in the last two months! She is on top of it! She knows her stuff! Thank you for another smooth transaction!
Maryam did an amazing job helping us find a bedroom set in no time! She also was very friendly and provided valuable information with all the questions we had. We were in and out in less than 2 hours, unheard of!
Antone was great!
Antone Greene! From the moment we stepped into Ashley, Antone had us under control. He has a great grasp of his inventory, he reads people well, and he doesn’t oversell. A true professional, this man. Thanks so much for the care and attention, A!
Mr Grant was wonderful!!!! Go see him! Thanks again!
This was our second time purchasing furniture from. Ben was extremely helpful and patient with us. Will definitely be back.
Amazing experience with Maryam, she got us set up and out the door with everything we needed. Her expertise and knowledge were on point.
Maryam was incredibly patient and helpful throughout the entire process of choosing the furniture for my new place. From the very beginning, she took the time to understand my needs and preferences, offering thoughtful advice without being pushy. She guided me step-by-step, explaining the different options available and helping me find the perfect pieces that fit both my style and my budget. Her attention to detail and willingness to answer all my questions made the experience much smoother and less stressful. Thanks to her, I felt confident in my decisions, and I’m so happy with the furniture I ended up with. Her exceptional customer service truly made all the difference in creating a home I love.
Maryam was absolutely incredible to work with and so helpful! She was so pleasant and made the process of buying a bedroom set and couch for our new home so easy and zero stress. We will definitely contact her for future furniture needs in our home. Thank you!
Thank you Voris for helping me through the process of buying a bedroom set for my son! I enjoyed working with you and look forward to getting our new furniture!
Justin did an amazing job describing our options for a new sofa. He was professional and a pleasure to work with. Thank you Justin!!
Justin was Awesome! He helped us, gave us space to shop and is very professional!
Justin found us the perfect sectional! Helped us make sure it will fit! Very pleasant.
Jose has been a great representative and salesman every time I come to this Ashley location. I am very pleased with the team and management at this location.
I had a great experience w Jose, very knowledgeable and helpful, if you need any furniture just go see him at Ashley Furniture!
Friendly staff and good drals.
Antone is such a great customer service person I have ever had in my whole life. Fantastic, his attitude and attitude I fully love ❤️ ir. Antonio es una persona maravillosa, súper atento, un servicio al cliente magnífico! Feliz de conectar con personas con tanta alegría y pasión en su trabajo! Thanks Antone! Kisses and hugs 🫂 from Celia and Todd!
Shopping at Ashley's Home Store on Capital Boulevard yesterday was extremely pleasant experience. When I walked in I was immediately met by Ben, a sales associate. He asked what I was looking for and I told him. He immediately took me to the area where that particular product was and pointed out the ones that met my needs. I had plenty of questions and he had the answers ready. He explained the finances, the warranty, and the delivery details after I selected what I wanted. Ben was easy and fun to work with. We will definitely shop Ashley's for future furniture needs. Thank you, Ben. We had previously been to one of the Glenwood Avenue well known furniture stores. On both visits there, we were greeted by a sales associate who told us to wander around and if we found anything we were interested in, to bring them a phone picture of the sales brochure, and then they would help us with any purchase. As Chuck on Last man Standing would say, " Not Cool".
I started an online purchase but was not able to complete it. I called the number that was given to speak with a live customer service person. I was connected to Maryam a great customer service representative who assisted me with completing the purchase. She was very friendly and professional. I appreciate all she did to assure my experience was superb’
Justin was extremely helpful! He helped us find the perfect ottoman for our living room! He will be our go to guy at Ashley going forward! Thank you Justin for all of your help!
Maryam was the absolutely Best. She has such a pleasant personality and made sure we got exactly what we needed and wanted. I would definitely recommend Maryam to anybody looking to buy furniture!!!
Maryam was great to work with. We will contact her for any other furniture purchases. Great experience👍
My husband and I had a wonderful experience working with Maryam! She is good at what she does and makes you feel comfortable throughout the whole process! It was so much easier than we anticipated! We will definitely contact Maryam for our future purchases! Highly recommend!
Excelente atención y precios lo recomiendo
After I purchased two end tables Sunday, 11/17/24, I went home and pulled up Ashley furniture online and saw the same end tables were online for less. I feel like my sales associate was not an honest person. She first told me they were $375 when I questioned her regarding the sign on the table that stated they are. $249. She did sell them to me for $249. Then as previously stated they were even less online.
Great experience with Justin today. We’ll be back tomorrow to look at additional furniture. Well done Justin!
Super bien, el Sr José recomendado al 1000%
We had an amazing experience at Ashley Furniture, thanks to Maryam! She was the only staff member who spoke to us, and despite being busy with another customer, she took the time to acknowledge us and promised to help as soon as she was free. True to her word, she came over and provided exceptional service. Maryam’s attentiveness was incredible—she even noticed my concerned expression from across the room and addressed it. She was very knowledgeable, explaining the differences between materials and why our choice would be a good fit for us. Her suggestions felt thoughtful and genuine, not pushy at all. The store itself had a nice atmosphere with a great selection of high-quality furniture, and it was clean and well-decorated. While the rest of the staff didn’t engage with us, we appreciated not being overwhelmed by sales pitches. The checkout process was smooth, and we’re excited for our new couch to be delivered in two weeks! Maryam made our visit memorable by connecting with us personally—she felt like a friend and made us feel confident in our purchase. We’ll definitely return to buy from Maryam again. Her kindness and professionalism truly made the experience worth it!
Antone was amazing!
Ant was great
Antone was a huge help allowing my husband and I to purchase more than we thought we'd be able to. Very professional, helpful, and great customer service! Plan to recommend him to everyone i know!
My experience at Ashley was great the staff was very helpful . Especially Maryam she was extremely nice and knowledgeable she helped me every step of the way. I will be returning in the future.
My experience at Ashley's was great. Maryam was kind, patient and just overall great while assisting me with my purchase. Great customer service since I walked through the doors. Will definitely come again.
José it’s very kind,
Larry was patient and helpful finding the right combo and products that we wanted. Prices were fair and reflect value.
Very professional and explained everything to us and very knowledgeable and considerate and a good place to shop
Maryam worked with my family and it was an excellent experience. She went out of her way to make sure we were comfortable, is extremely knowledgeable, and got us the best savings. She gave us the space to browse on our own, but also knew exactly when to step in and help us find exactly what we needed.
We had an excellent experience. Maryam was knowledgeable and walked us through the process from start to finish. Would definitely work with her again when considering other pieces.
Great experience with Ben! Handled all of my needs
Voris was great, great place great service great price Thank you
Very welcoming! Justin is absolutely amazing, he helped me pick out a beautiful bohemian set, I can’t wait till it comes in! I absolutely love it very demure!!!! He was kind, great listener and just charming. Definitely needs a raise cause okay!!
I was greeted by Mr Grant. A very nice and approachable salesman. He provided excellent customer service by staying within site but not too close. If we had questions he answered them quickly. I had a very nice experience purchasing my new sectional.
Very nice and clean friendly store everyone was amazing and very helpful! I will be going back again in the near future to all of you @ ashley thanks again! My shopping experience @ capital boulevard was fantastic! Keep up the good hard work that you do!
Great experience, we went there for a mattress and we were able to find what we need. Justin (I hope I hit the name right) was very helpful and tried his best to assist us with all our needs.
Greatt experience. Great salesman.
Efficient process. Worked with us to meet our requirements on pricing, financing and delivery/set up. Allyson (sales rep) was prepared for our scheduled visit and we were able to execute the transaction of multiple items (sofa chaise chair DR table bench & chairs) in an hour.
Sam
Sam was great! She was very professional and helpful in every way.
The staff at this location was exceptional. So helpful and kind. Answered all questions quickly and efficiently. The associate Sam who helped me, was fantastic! I highly recommend that you visit this store for quality furniture at a good price. I will be coming back for my adjustable base for my bed!
Beware!!! Ashley Furniture is garbage and they do not stand behind it at all. Their warranty/protections plans—-BS. Save your money and your sanity, shop elsewhere. I’ve had multiple issues with them over multiple purchases and will never, ever shop there again. Update 10/17/24: Ashley asked me to text them in response to my review and then they ignore my texts. What an absolute joke.
Had a really good experience at this store, Voris was great to work with and did us a solid by showing us around and helping us pull the trigger on just the right sectional for us. Would definitely recommend him and this location!
Sam was super helpful and patient with getting us all set up with the perfect furniture for our new home.
Justin was so helpful and patient as we navigated new family room furniture and a new bedroom for our 8 year old. This is our 4th or 5th round of Ashley furniture. We're customers for life.
Alyson at the Capital store is awesome! She is so helpful and patient.
Ben was amazing and very helpful!!!
Be cautious of buying from here. I had great salesperson (Ben Gamble) and want to acknowledge that. My complaint is with the return policy. Purchased over 8k worth of furniture. After it was delivered and set up in the living room we realized our measurements were wrong and we needed to return one item that cost $769.99. Called and they told us no. Sales are final after delivery and refunds are for online purchases only. Now we are stuck with a brand new couch section worth almost $800 that we cannot use. Please check store policy as they are individually owned or buy online. Will definitely never buy from Ashley again.
Sam did an amazing job showing us around and helping me and my boyfriend find the best couch. Great customer service!!
Voris did an excellent job In selling us our new sofas ! Great service, very attentive.
Walked in and found exactly what we wanted. Justin was very helpful with finding us a couch that fit our preferences.
Voris was amazing. Thank you
Justin crushed it. Great experience, fair price. Ask for him by name.
Allyson was super friendly and helpful. Walked us thru every step of our buying experience!
Justin was very helpful. Would recommend.
Go see Voris! Great customer service from the start. Very welcoming but not over bearing. He really heard what we wanted and took the time to walk us through the store, showed us our options, and offered knowledge and perspective on products.
If you come to this store, and don't ask for Voris...You're wrong. The guy really helped us out over the course of 2 days and our indecisiveness. Pro Tip: Voris is going to say, "You have to ask yourself a question"... You say, "Do I feel lucky". Great experience.
Over the weekend I came into the capital location. It was busy but everyone was so helpful. I want to shoutout Justin and Adriana for their diligent work.
The best salesman I ever deal with was Jose, he gave us time to look around without any pressure and he answered all the questions we had, he had a lot of knowledge and was very professional, helped us out with the financing process which was super simple and 2 hours later we walked out with a new living room set and a bedroom set. Thank you Jose! We will come back to keep furnishing our home. 100% recommended
Benjamin was very friendly and informative and patient with me. I can’t wait to receive my new couch!
Maryam is fantastic. Immediately I told her what I needed and she found it which saved me time. I would hire her in a heartbeat. Hard to find good, personable, and tenacious employees. Great hire, Cheers!
We just bought a new home and had never had to go through the process of purchasing furniture. Sam made it quick and painless and worked with our budget! Will definitely be back once we’re ready for a new chair.
Justin was VERY helpful!
Bought a bedroom set and outdoor set at the store in Raleigh. Sam was a great help and worked with Chris to get us a great deal over all. Thank you.
Voris was extremely helpful and very knowledgeable. Willing to assist us with a tough decision.
My experience with Ashley's sales associate Sam was extremely pleasant & appreciated. Sam went over & above all our expectations. We highly recommend you work with her.
Great experience with Justin. Worked efficiently to get me what I wanted.
I can’t say enough about Mr Grant! I walked into the store was greeted by Mr.Grant I told Mr.Grant we just want to look around. If I find something I like, I will definitely come to you. Mr. Grant allowed me to look around. I found something I liked and Mr.Grant was helpful, knowledgeable, and scheduled the delivery in just a few days. If you are looking for a honest, no hassle free place to shop for furniture you must see Mr. Grant.
I purchased living,dining, and bedroom furniture. In the initial purchase process a chair we wanted was left off. When I contacted the store, I talked with Maryam. She was not who I worked with originally. But she worked to identify the missing piece, worked through the purchase process and delivery. She followed up with me regularly and gave me her cell number which I used a couple of times to ask questions. I do not live full time and Maryam was Super Helpful.
Antone was a great “salesman”. I am disappointed with follow up customer service. Ordered a whole bedroom set, 2 dressers and a bed 8/25. Was told 7- 10 days. Delivery I was told could be 9/7. I had to call to follow up when I heard nothing 9/5…. and told I WAS NOT scheduled for delivery- as the bed was not in. No one followed up- I did. Dressers WERE able to be put on truck and delivered. 9/7 as promised. However, It’s now 9/25 and I still have no bed. No one from Ashley has reached out. I’ve called 3 times. Get no time frame. And even reached out to Antone on his personal number- which he gave me. Crickets. Stuff happens, I get that but, customer service BEGINS by reaching out and keeping the customer informed. I probably would have chosen a different set or a different store if I knew 7-10 days would be way over a month!
Ashley Furniture store has always taken care of us. We walked in and Sam took really good care of us, very helpful and patience. We will come back and use her expertise when we move again. 5 stars! ⭐️
Alyson our salelady was great, hope I spelled her name correctly. She showed us what we requested, explained our options. Completed the sale.
I was going into the store with my mom to look for a couch and we were greeted by Anton. I told him what I was looking for he brought me to exactly some selections, he remembered my mom because she had been in there previously, but it was a while ago. He was so friendly we talked about where he was from which was same place. We were from just very personable did not feel like he was pushing any kind of sale. I would absolutely rate him 100% I think one of the best people I’ve worked with in sales in all different industries because he listened, understood what I was looking for and showed several options, was very easy to talk to, and again the most important thing was no pressure put on us no scams or haggling. It felt like walking around the store with a knowledgeable friend making recommendation. That’s exactly what people want. We are so excited for our new couch to come next week post pictures.
As a Spanish speaker was really nice to see that Ashley Furniture had bilingual staff to help me and show me around. Jose was very kind and patient with my questions. Will 100% recommend! Se habla español!
Antone was awesome
Jose Andrade helped me with my purchase of my couch he was very helpful with color matching and styles that suits me.
Voris was very helpful. He knows his furniture. I can say that because I shared with him what I was looking for and he took me right to the style and comfort level I was requesting. Voris is very personable and very eager to help in any way he can. I highly recommend visiting this store and don’t forget to ask for Voris.
Justin did a great job showing us our options! Led us to the perfect couch!
Mr. G was very helpful, patient and knowledgeable! Thank you Mr. Grant
Alyson was absolutely amazing with helping us buy our furniture for our first house. She made a stressful process so easy.
Muy amables y atentos. Muy agradable el trato del señor José
Love love love Sam for helping us out and they have a great selection of furniture.
SAM is the BEST!!! She helped us out with picking out furniture based on the theme we wanted for our house and made the finance process smooth and had answers to every one of our million questions. Highly recommend this location.
When entering the store, we were immediately greeted by a representative who introduced himself to us. We talked about what we were looking for and he escorted us directly to the recliner chair section. We quickly found just what we were looking for. Jose was very professional during the whole process of purchasing the chairs. He explained all steps and guarantees. We were left with a very good feeling about Ashley Furnature store.
Many thanks to the salesperson Sam for helping us choose the furniture for our bedroom. Sam assisted us and explained in detail the different types of furniture, helped us select what suited our budget, and was polite and pleasant.
Justin was awesome! Very kind and helpful!
Justin was awesome. Helped us out a ton with options and just a good experience.
Ben was very professional, curious and very helpful in my journey at Ashley's. I will definitely recommend Ben and Ashley's Furniture to everyone possible.😊
Me and my husband was looking for a sectional and my sales Agent Maryam was absolutely phenomenal. She answered all my questions and provided great feedback and help me find a great sectional to go in our home.
Voris was our salesperson and went above and beyond to meet our needs He welcomed us with a warm greeting at the door, asked all the right questions and gave us space to look around. He had some pretty wise recommendations as well for decor and placement based on what we wanted to get out of our living set. There was no set delivery date for the rug we wanted to order so he was nice enough to offer half off on the spot for the one that was displayed! We definitely would recommend friends & family to come in and see Voris anytime.
Benjamin was knowledgeable, helpful, great customer service!
Sam did a great job! Please drop in at Capital to see her!
Such a great Experience! Benjamin was so great in letting us take our time and look around. We did not feel pressured at all. We it was time to crunch numbers it was a smooth easy process and he really made things work for us!
Jose was wonderful! He helped us find exactly what we need to redecorate our family room.
I had a great experience with Jose Andrade on 9/1/24 with the purchase of my bedroom set and mattress. He was extremely friendly and knowledgeable and a pleasure to work with. I highly recommend going to see Jose to assist you for all of your needs.
I went shopping for furniture with my daughter and granddaughter. The employee who took care of us was rather rude from the beginning. He only addressed my daughter and asked her name and the baby's name. I then gave him my name and he was completely dismissive. I was the won buying the furniture yet he proceeded to conduct business with my daughter. In order to get out of there quickly she put the purchase on her Ashley credit card but I was the buyer. Furniture was being delivered to my home not my daughter's home and although I gave him my driver's license so he would have my name and address correct he still misspelled my name. Although I was told that delivery person would call me he wrote my daughter's phone number on the invoice. By the way the employee was around my age not my daughter's so I can't even use that as the excuse for being so rude and dismissive. Also invoice states I declined the 5-year protection plan when in reality it was never offered or even mentioned. Bought the furniture because I liked it and didn't want to drive to another place but I should have walked out immediately when dismissed. Have bought furniture from their Cary location before and never treated this way. I won't call out the employee by name but I hope he reads this and learns something so the next grandma isn't treated like me.
My wife and I were very pleased with the service we recieved at this location from Antone. He was friendly, listened to our needs, and used that information to make excellent product suggestions. We are looking forward to receiving delivery of our new furniture. Thanks for the excellent service Antone!
Justin was very helpful! I'm glad he was able to order the furniture I saw on the website.
I worked with Antone, on finding my first bedroom set for my first house . He was helpful, funny and had great charisma . I highly advise to work with him to get a fair deal, and a great in store experience . He made furniture shopping with my family fun and memorable. Thank you Antone !
Excelente persona don jose lo recomiendo
Met with Larry Grant salesman. He was fantastic! Gave us space , had all the answers to our questions. Got us the best deal. Really nice to work with because this was a hard decision to make. Love the furniture! Always buy from here for all my stuff. Love this store and thank you Larry!
We just got a table from Voris at the Capital location. He was really nice and helpful.
Voris was friendly, informative and delightful salesman
Benjamin was a pleasure to work with and I did not feel the pressure to buy anything
Anton was very friendly and helpful to me when helping me find just what I needed. I had a great experience and am happy with the customer service I received.
José Andrade muy amable cortés respetuoso me dio muy buena información sobre los productos que compré logró conseguir un buen precio en mi compra muchas gracias es muy buen vendedor
Pleasant, nice, kind n very knowledgeable. Did not hesitate to give a discount.
I had an excellent experience with Voris at Ashley Furniture! He was incredibly knowledgeable and helpful in guiding me through the purchase of a mattress and couch. Voris took the time to understand my needs and preferences, ensuring I found exactly what I was looking for. His friendly and professional approach made the entire process smooth and stress-free. I’m thrilled with my new furniture and would highly recommend Voris to anyone shopping at Ashley Furniture. He’s the best!
Jose Andrade was great. On point!
Jose Andrade was fantastic. Very knowledgeable of the product and ver accomodating
Large selection in store and very helpful staff. We had Alyson who was very nice and professional.
Did a great job highlighting the various features of multiple products allowing us to select 7 items for purchase!
Amazing experience!!
Maryam is the absolute best!
Ben was an excellent help at the store. We came in and bought a table and he have’s use a decent deal on chairs. Very helpful very demure.
Voris McBurnette gave me excellent ser vice.. He was very thorough in explaining the products. 5 star service.
I recently bought a couch from Ashely and Ben G was amazing to work. He let me be and shop as I needed and was available for questions when I had them.
I didn't buy anything but the staff was friendly when I went in to look around.
Ben was very patient and helped us find our dream couch. We appreciate him!
Ben was amazing! Got us exactly what we wanted in a short amount of time!
The experience was wonderful. It was a relaxing experience. The best thing is that the staff is not pushy. Thank you for the great experience….
The sales people were really friendly and not pushy. They were incredibly helpful and easy to work with. Very knowledgeable.
Voris was absolutely amazing from beginning to end. He listened to our needs and exceeded our expectations.
Great experience, Voris was a great help
Antone was amazing!
Voris was incredibly personable and made shopping for a new couch easy.
Maryam helped me and my husband today and she was great. Maryam was patient, knowledgeable, honest when providing our home's furniture needs.
Justin was the best! He was caring, courteous, patient, and so helpful. We desperately needed a recliner to sleep in. Our furniture had not arrived from Florida and the air mattress wasn’t working for two senior adults. He showed us a wide range of recliners that fit our budget. He then helped us load it and it wasn’t easy but he did it!! We truly appreciated your dedication and caring attitude. Thank you!
Maryam was amazing and very helpful!
5 stars for Voris, the salesman who provided excellent customer support, knowledge of products & store policy, dedication to resolving frustration with our customer service complaints, & guidance on how to meet our needs. The store itself is nice & I felt comfortable shopping. At this time, it’s best that I don’t rate the corporate costumer service/repair team until they have resolved the issue with my new couch that was delivered with a “manufacturer defect”. After multiple phone calls, I was give a 1 month service repair date which would likely have not resolved the issue because the couch cannot be repaired (it was delivered broken). I returned to the store for a face to face conversation with a manager. Once again Voris was able to help us resolve the issue & he had a new replacement delivery date scheduled within the next 5 days. He even requested that we let him know when our replacement couch was delivered to ensure that we were happy & satisfied with our purchase. He corrected some information that was told to me when I called customer service regarding my warranty & truly wants his customers to have a good experience & enjoy the purchase they have made. He has a bright future & Ashley Furniture could learn a lot from the way he handles customer service. Had I not gone back to the store & saw Voris, I would not even consider writing a review at this point because of the extreme disappointment that I have had in the way their service team has responded from the date of my delivery! Voris, ⭐️⭐️⭐️⭐️⭐️ all day… great man, honest, hard working, & we are thankful for his help! Ashley… I’m holding off on your ⭐️ until I can have a more positive review.
Maryam was fantastic with helping our mother find a complete living room set! She was very courteous and fun!
The best experience ever and it’s all due to Maryam!!!
Maryam was very caring, helpful and knowledgeable during our visit searching for a couch. We visited two years ago and she has always been the same. She’s the best at what she does keep her around!
Want to thank Maryam for her knowledge on the items we were wanting to purchase. She’s a delightful woman who made the experience very fun.
This location on Capital Boulevard in Raleigh is amazing. The staff are knowledgeable, quick to help, and will leave a lasting impression. 10:10 would definitely recommend
Amazing customer service, very informative, and honest. Very thankful Ms. Maryam was there to help us through every step!
Wonderful experience! Voris was an excellent help! The best customer service I’ve had in a while. Voris is the man, you guys are lucky to have him as a representative.
Mr. Grant was a pleasure to work with today! He helped my husband and I find the perfect kitchen table for our family. He was knowledgeable and kind, and even had the patience to support the youngest shopper in our crew, our 13 month old toddler.
Deric is great!!!
Justin was a great help, he was able to help me find a bed frame and made checking out simple and easy.
Maryam B.
Maryam was a huge help!
Maryam was friendly and helpful! Will be coming back to purchase items for my home.
Justin was great, very informative. Next time I visit I will ask for him.
If you can, work with Voris! I normally don’t write reviews but he’s made it worth it! I work in property management and thanks to his service, I now have someone that I trust and refer my clients to.
The sales staff was extremely helpful. The store management, however, was unwilling to stand behind damaged products we received after purchase. This store will never get another dime of my business.
One of the easiest days of picking furniture. Walked in with no intention of walking out with a brand new bedroom suit for my 6 year old!! Got the best price and beautiful suit… my daughter was one happy girl
Staff was very polite and helpful! Was a very good experience!
Excellent customer service. Anton was thorough and very helpful in the process
Justin was super helpful and overall easy to work with. He took his time to help me get set up in my price range without attempting to oversell me. Easy experience, easy location, good staff.
We worked with both Benjamin and Justin at the Capital Boulevard store in Raleigh, NC when buying our new living room set. They were both OUTSTANDING!! They made the search and ultimate purchase for our new furniture so much less stressful and we couldn’t be more pleased with our experience. They both went above and beyond for us and we are so grateful.
Justin and Benjamin were so nice and knowledgeable! They were both friendly and kind! We will come back as well as spread the word about how wonderful Ashley Furniture is!
Thank you Alyson, you were awesome. Be back soon to purchase the items we discussed!
Walked in before the store closed and Deric took the time to help us get the perfect mattress. Thanks Deric!
Jose was so helpful and kind throughout the entire process. I am very grateful for his thoughtfulness and absolutely love the sofa I bought!
Deric was great. Made the whole experience pleasant and easy start to finish. Give this man a raise!
Lying, deceiving set of people. I spent thousands here and received about 60 percent of what was promised during the sale. Delivery date changed, yet no one notified me, and when it did come, part of the order was no where to be found. I was told that I would receive a refund of a part of the delivery fee by a liar at the store. To this day nothing. Then I was told to look for the return of the money I paid for that part of the order because it will not come till the next few months, but nothing has been returned. I also was told by the sale rep that I should come and pick up lamps I had purchased. When I went I was told by another person that it was not on my receipt. Just theives. I am very disappointed at the level of incompetence and lies that these people will do to get a sale.
Excelente atención del señor José Andrade, precios muy buenos, me encantó esta tienda.
Ant was good 👍
Ant is the best !!!
I went in the store as a first time buyer. Looking for a new King size bed and Ben came to help . He was very nice and patient, he showed me all there options and explained everything very well . We were able to find a perfect match for me . So I went ahead and made my purchase. I will be coming back here again for my future furniture purchases. And definitely asking for ben !
We had a very pleasant experience working with Maryam. She helped guide us with our selection; and allowed us to browse without hovering over our shoulders. Maryam was helpful answering our questions and extremely personable. Overall, we had a wonderful shopping experience.
Justin was very helpful during our multiple trips there and had a lot of knowledge about the products and didn’t come off pushy, more like someone who enjoys sharing their knowledge and helping people make the best choice. I’d ask for him by name if you go.
Jose & GM were great! Great customer service! Thank you!
Maryam was super helpful and friendly! Purchasing a couch was super simple and we got a great deal.
We went there to get some furnitures for our home, and Justin took a really great care of us. Love it. This man is the coolest.
Deric Bass was AWESOME!! He was so very patient and helpful. He was with my wife and I for quite awhile and helped us pick out the perfect pieces for our new home. Thank you very much Deric
Super friendly and patient! Quality furniture! Thank you Deric Bass
We went to Ashley's Furniture to look for a sofa. Our salesperson, Maryam Butler, was very friendly, helpful, and knowledgeable. We told her what we were looking for and she didn't try to push us into purchasing something different. I can't wait for our sofa to be delivered.
Maryam was the sweetest and most kind when helping me pick out new couches for my living room. She was great to work with and very personable! I will definitely go back to buy from Maryam at Ashley again!
Went there after looking at some recliners on their website. Was looking for simple plain seats for a bonus room. All they wanted to sell me were 2 recliners for 4k. No thanks. Inventory not what website claims.
I came into the store early evening on 7/24 and Ben G greeted me upon arrival! I honestly didn’t expect to walk out of the store 30-40 minutes later having purchased a loveseat and couch combo. He provided exceptional service from beginning to end. He was thoughtful in recommending choices based upon my needs and budget. He was thorough in explaining all the details, choices and costs. I will definitely recommend any customer shopping for furniture to come and pay him a visit!
Maryam is the BEST! I’ve been in to see her multiple times and she always gives the best customer service and goes above and beyond to help me find everything I need. If you’re in need of new furniture, come see Maryam!
Maryam provided exceptional customer service, making my furniture shopping experience both enjoyable and effortless. Her expertise and genuine interest in understanding my needs helped me find the perfect pieces for my home. What truly stood out was her genuine interest in understanding my needs and preferences. She listened attentively and provided thoughtful suggestions, making the shopping experience both enjoyable and stress-free. Maryam went above and beyond I highly recommend her. Her professionalism, patience, and dedication to customer satisfaction was hands down top notch!
Maryam was rockstar!!!! I’d definitely come back.
Jose was very easy to work with. His knowledge of the furniture was key. Will work with again with him when we need more furniture.
Deric was awesome! Helped us find a great kitchen table set at a great price!
I have just met the most patience and informative sales person ever. Derek at Capital Blvd has been a pleasure to work with and coordinate my style, colors and comfort. Please visit Ashley on Capital and ask for Derek, he's the Greatest!!!
Anton was an awesome salesman! He was very knowledgeable, friendly, and provided us with a great sales experience. We will definately come back to Ashley for future purchases based on the service provided to us today. Thanks, Ant
Justin was very helpful from the time we stepped into your establishment! He was very patient and kind throughput the entire experience! Thank you Justin, and of course, Ashley Furniture, for meeting our furniture needs; we'll DEFINATELY be back!!
Great Customer Service, quality merchandise, clean showroom, great decor & atmosphere, convenient location.
I would like to Thank Mr.Larry Grant for his great personality,smile and customer service from the moment I walked in he acknowledged me and help me pick out the living room set I've been trying to purchase for a few years now...lol.He is a awesome figure of respentation!..Signed Customer -T.Kennedy(Ticketlaw5)😃#5⭐⭐⭐⭐⭐
Jose was wonderful. Answered all my questions and showed me tons of options!
Came in today to look at furniture for my new place and was greeted by Antone. He was so informative and helpful! Best experience I've had shopping for furniture. Hopefully someone in the store sees this and can relay my many thanks.
We live significantly closer to the glenwood ave location yet we prefer to bring our business to the capital blvd location because of the customer service. Not only have I had poor customer service at the glenwood location but the customer service at this location has been beyond reproach. The most recent experience was with Benjamin who I believe is a store manager but he went above and beyond every step of the way. He was friendly, professional, knowledgeable, extremely helpful, and got the job done. He personally ensured our questions were answered and any hiccups were taken care of before responding back to us and putting the onus on us which is what a business should do. I don’t always shop at Ashley for my furniture but if and when I do, it will be at that location because that type of service deserves loyalty.
We received terrible service post purchase. After they have your money you are no longer a priority. Ashley furniture sent an automated message, to which we replied. They said we would be contacted by a representative, but the only communication we received was from a computer with an automated message. We are very disappointed, our dining table cracked. We payed over 10k for furniture including the dining table, which you would expect to be well built and sturdy. That was not the case, the part that failed seemed to be a glued on portion of the frame.
Justin was great!
Justin really helped us out with our new couch
Justin was very patient, kind, and knowledgeable. Helped us out tremendously with purchasing our sofa.
We were cloudy about what mattress was best for us, but then we met Ben, who navigated us through the maze of mattress options, explaining the pros, cons, and benefits. He efficiently maneuvered us out of cloudy and into clarity gracefully and pressureless. Ben was comprehensive and credible, personable and professional. He knew the inventory and was a pleasure to work with. He didn't just sell us a mattress and base; he also educated us throughout the process. The fact that we made an informed purchase is a glowing compliment to Ben.
We will never shop at Ashley furniture again. The salesperson was great, but that’s it. We bought a Queen sleeper sofa. The delivery guys never even took it off of the truck, but insisted it wouldn’t fit where we wanted it. We were told someone would reach out to us, they never did. So we went into the store 3 days later. We were told it would take 7-10 business days to get our money back. After 12 days, my husband called and was told the Return dept would reach out to him. When they didn’t, he called and spoke with a supervisor that said we already got our money back on 6/20! Impossible since we didn’t get back into the store until the 23rd! Then they said they were charging us a $99 cancellation fee! Well, we didn’t want to cancel it, your delivery guys didn’t want to lift it because it was “heavy”. Such a sour taste in our mouth over the whole thing. We will never shop there again and hopefully we get our money back soon.
We purchased over $10K worth of furniture at Ashley store back in 2022 and we are beyond disappointed about the quality of these products and the delivery service. The sectional we bought for $4k it’s super uncomfortable. Guests have really hurt themself when they sit between each connecting point which is where the buttons controls to the recline are. Those buttons are significantly raised and they are super painful to sit on. The end piece won’t even go up all the way and it was like that since it was delivered. We were just too exhausted from dealing with an awful delivery service so we left it as is but now my baby that is leaning to walk has bumped his head in that corner all the time since it’s sticking out. We have had this furniture for a little over a year and a half and the dinning table just cracked today. We paid $2k for it and today my husband leaned on it and the table snapped! The quality has been extremely disappointing and overall an awful experience. I wouldn’t recommend buying from this store. Really bad quality for the high prices.
We worked with Voris to purchase a couch recently and had a great experience!
Voris was great to work with. Super friendly and helped me find exactly what I was looking for. He took the time to ensure all my questions were answered. I would certainly come back and buy from him again! Thanks for the great service!
Jose was extremely helpful in resolving an issue I was having with an online order being declined! Very respectful and welcoming community at this location!
Sales people are invasive. They wouldn’t leave us alone, and made us draw a picture like toddlers? Even after I said “no” twice - no means no. I did find furniture I liked and purchased it in store. I went home and found the same furniture on Ashley’s website, for 25% less than store. Obviously, I cancelled my store order. The sales person called me a few days later and demanded the reason I cancelled. They hung up after I was vague and deflective. Overall, an incredibly weird interaction. After the uncomfortable phone call, I decided to pay the extra money and go with La-Z-Boy instead. I’m much happier with both the product and purchasing experience.
Came in on Saturday looking for a recliner for my son in law. We ended up leaving with a whole new beautiful living room furniture set. Justin was so helpful and patient. I would absolutely recommend this store to anyone!
Had a great shopping experience with Justin at the store. He was very thorough, friendly and had all the information we asked for!
José nos atendió grandemente el mejor de la tienda
Excelente atención del Sr. José Andrade muy amable y excelentes precios
Our second time coming into the store and Maryam was SO helpful during our purchase. She knew the inventory, worked with us on swapping out different options, and made the process so efficient. Go see her if you’re in the market for furniture!
Well once again I was told someone would call me back. I spoke with Dereck (Asst Manager) who said he call me back today and well with no surprise that hasn’t happened. Had 4 items delivered June 14th with only 1 not damaged. Someone was supposed to repair a sofa, still waiting. The 2d end table and TV stand were to be delivered today because the 1st delivery they were damaged. Today, once again both damaged. I called and spoke with Dereck who said he was going to “check to see what the deal was and call be back”. So nope, nothing, not even a call saying I’m still checking. So now I will look at other steps since no one here is WILLING to help me.
We worked with Jose today on buying a new sectional couch and ottoman. It was a great experience and he was very personable and quick. We never felt pressured to buy anything and it was as relaxing an experience as he could have made it to be.
Antone was very helpful and answered all my questions.
Love atmosphere of the store. And the workers are willing to help us, but especially Alyson did a great job explaining the details of the furniture and the expense cost of furniture. This is my second time coming to purchase item And Ashely furniture store has been one of the greatest place to shop.
Awesome salesman Deric!!!! Great price. Love my new goodies!! Best shopping ever
Deric was awesome! He worked with me to find the right sofa for my space and price range, and wasn’t pushy like a lot of salesmen can be. Highly recommend.
José fue muy amable y nos ayudo muchisimo en escoger 2 sillas para la casa y un sofa para el porch. Recomiendo que lo contacte para cualquier necesidad! Tuvo muchas paciencia. Jose was super kind in helping us choose 2 oversized chairs for our house and a sofa for our porch! I fully recommend him for anything you need. He was very patient.
Fui a buscar una recamara y el señor José fue muy amable con migo búsquenlo el habla español
Antone Greene Was Amazing!
It was a great experience until I left the store. I had purchased a mattress and when I looked it up online it said that I should have been given a free adjustable base for purchasing an Ashley mattress. There was no mention of it being an online only discount. I text the sales person I had worked with and who had been very nice to ask about it. She said that each store is franchised and doesn't honor everything online. I feel like this is false advertising by Ashley. Because I did not get a free base, I had to purchase a foundation. So them not honoring their advertising cost me additional. 😕
(Translated by Google) Thank you José for your excellent help (Original) Gracias José por su excelente ayuda
had a great experience purchasing multiple furniture pieces, with the help of Maryam B! she was patient and helpful throughout the process.
Antone and Justin were very friendly and helpful with helping us purchase our new couch! Would definitely recommend going here!!
Jose A. helped us out tremendously with purchasing a sofa set for our new house. We will definitely be returning to buy again!
Amazing service! Voris was fantastic and made the process super easy! Very friendly staff!
Very good experience, Ashley staff worked with me for two days to get everything I liked and made lot of effort to make it work for me pricewise. Great selection and great staff. Will buy more.
I just moved here and the first place I thought to go was Ashley’s. It was so nice working with Charvis and that baby at the front. They were both so sweet to me. I didn’t feel pressured or anything. I didn’t purchase but I will be back. #Welcome2NorthCarolina
Maryam B. was an exceptional help in getting furniture for my new place. We tried another Ashley store, but they were being difficult. Once we got together and spoke with Maryam, she made the entire process simple and efficient. We were done in less than 15 minutes and we could not be more happy with our purchase. Will be purchasing more from this store because of our experience with Maryam!
Justin was amazing! Very helpful and knowledgeable about the collection! Would come back!!!
Ben was pleasant and knowledgeable. Ben made the transaction seamless and fun. Southern hospitality at its best! Thank you Ben.
Great buying experience with Justin at The Capital Blvd location. We are excited to receive our new couch!
I had a great experience. Justin was really helpful. Thank you Justin !
Zach was so helpful with answering all our questions. He tried his best to find the best discounts for us. We just bought a new home and relocating to NC and he was so sweet patient and welcoming. He knew when to give us time to think and approached us at the right times. We came back a few times and changed our minds on the pieces of furniture we wanted and he was always pleasant . If you come to Ashely’s on capital blvd ask for him . He was great.
Zach was a tremendous help showing us different options that fit our master bedroom! Thanks Zach!
I would like to share my experience with my furniture being delivered. We had two very nice and well mannered young men make our deliveries. I would like to give a shout out to Jah and Jeremy...you did an awesome job!
We've bought a few pieces from this store over the years that we've really been happy with, and customer service is very good here. Justin pointed us in the right direction, answered all our questions, and even gave us design advice. We're looking forward to receiving some new dining chairs soon.
Voris was amazing and made sure we were well taken care of
Ashley was very helpful and provided us with all the information. We purchased a sleeper sofa from her.
Maryam was the best! As soon as we walked in, she introduced herself and helped us every step of the way. Even with my indecisiveness, she remained patient and provided many different options for us. One of the many highlights I liked about Maryam is that once she helped us pair pieces, before finalizing, she suggested we walk the entire floor without her to see if something else would catch our eye with her being persuasive. So glad I stopped at this location and was assisted by her. Will definitely be returning to be assisted by Maryam.
Maryam here at Ashley HomeStore Capital Blvd. was very respectful and knowledgeable about what we were looking for and very understanding. I would recommend this place to anyone and ask for Maryam she knows her job very well and she will make sure you’re satisfied with your decisions before you leave. Thank You Ms. Maryam for everything you did today and very outstanding service and help.
Ant was extremely helpful and made our experience amazing
Thanks Anton! Amazing customer service, we will be back!
If you visit this store, do ask for Voris. His smile and his commitment to providing an excellent sales experience, makes buying furniture a breeze. He was patient, and he made every effort to meet our needs. He even carried a rug that we purchased out to our car. Voris is the best.
very bad service...first is long delivery, second is sending wrong goods, third is sending old goods same as picture...called customer service and they said they can't return it because they will Send technician to see what's going on. If they can't fix it, they'll change it... it's ridiculous for a big company to do business like that.
Voris was very pleasant, helpful, patient and thorough.
Charvis was extremely helpful and so friendly!!! He made the process quick and painless!
Had a great experience with Justin and Ben. We were instantly greeted by Ben and Justin checked us out. They were both very knowledgeable and polite. Purchasing from Ashely furniture store was a breeze!!
Excellent experience with Voris today - super knowledgeable and efficient in making our purchase swift with our two little kids keeping our hands full. Thankful for this great customer experience!
Voris was so kind & helpful! Can’t wait for the furniture to arrive.
Zach was awesome! Very knowledge , patient, and kind! I left the store with the exact furniture I came into the store to find! #shopwithZach! 😃🛋️
Zach was SO AMAZING and helpful. He is very patient and informative. He walked around the whole store with us, pricing different pieces of furniture and have such a flair and we left with furniture and a peace that we got the best deal, he indeed cares for his customers!!!
I visited a number of furniture places and considered consignment shops. After a long day of shoping, I decieded to pop into Ashley Funiture. The quality of product was good and pieces were unique. I found the perfect table and chairs with the color combination I wanted. I met a very helpful sales associate named Charvis who was kind, offered me water and listened to my needs. I would recommend this location.
Mr Greene was so helpful, knowledgeable and very pleasant to work with. Also spoke with Naia previously and she was also very nice and helpful.
Voris customer service was outstanding!!!!
Voris was extremely helpful in getting us set up with a bedroom set and mattress for a great deal! The only thing was we couldn’t get the delivery in time for everything to be set up when my daughter gets here but that’s is partly on us for waiting. All in all a great experience!
Voris was very helpful and found exactly the stools we needed for our kitchen. We were in and out very quickly.
Maryam was a pleasure to work with! This is the way furniture shopping should be! She was patient and understanding of our needs and played a critical role in our purchase!
Today was an exceptionally amazing day. My wife and I decided to pay Ashley Home store a visit to simply “browse the inventory” of mattresses. We were greeted by the bubbly and lively sales rep Maryam who upon inquiring the specific's of our visit led us to the mattress department to give us a detailed overview of every mattress and its benefits not only for quality sleep but the long term benefits for our health. Ultimately we decided to move forward with the purchase- partly because of the mattress but more so because of her knowledge, determination, and personality. In our honest opinion, Maryam is the crown jewel of this establishment and we appreciate the experience she provided to us by being a consummate professional!!!
We're new to North Carolina, and got the warmest welcome when we walked in to Ashley's, greeted by employee Maryam. We had so many questions and Maryam, greatly accommodated us and deserves the highest of praise! Besides our daughter's bedroom set, we've been back on multiple occasions to see what else Maryam could offer my family and I ! 5 stars from me! Good job Ashley's and great job Maryam!
Zach did an excellent job of guiding us as we looked at furniture for our new house. He was knowledgeable and helpful in responding to all of our questions.
Great showroom with beautiful options. Justin was really helpful and was able to finalize the purchase quickly.
Ben provided excellent customer service. I am a repeat customer because of his service and professionalism.
Zach was AMAZING and he treated me like family. I’m beyond satisfied with my experience at Ashley Home Furniture and will be looking forward to my next visit! Thank you Zach!!
I had a wonderful experience at this Ashley’s store and was helped by their wonderful sales associate Voris. He was incredibly helpful in helping me find the right couch for my apartment. He also offered me water, engaging conversation, and good design tips for a matching rug which I decided to purchase. Pleasant atmosphere in the store all around and just an amazing experience for a first time buyer!
Great experience! Justin did a good job helping us through our decision.
Jose Andrade helped us make a great deal that worked for both parties on an awesome combo of chair, ottoman, and loveseat. Best deal we could have asked for.
Worked with me on pricing, attentive and knowledgeable. Delivery was fast and smooth
We worked with Ben and he was very attentive to all of our questions. We left the store and he gave us his cell to call if we had further questions. We did use that and he was able to answer all our follow up questions. We ended up back in the store to make our final purchase. Highly recommend Ben at this store!!
Zach did an awesome job !! Love the customer service!!
Voris was WONDERFUL and so patient while we figured out which living room set worked best for our home. He was super attentive and worked closely with his manager to get our questions answered and the best deals. Go see Voris at Ashley on Capital!
Voris was absolutely wonderful from start to finish! He took the time we need and even gave us some helpful local tips as we are new to the area! Overall great experience will absolutely be coming back ! Thank you Voris !
Great experience Nya was super helpful!
Voris was amazingly helpful and took sure that the furniture we purchased met our needs. We will definitely shop at Ashley again.
Great experience. Ben took good care of us and helped us find a nice couch.
Jose was very friendly, personable and very knowledgeable. He knew all the info i needed to make a purchase. I highly recommend Jose and the staff at Ashley Furniture. Bob K.
We purchased a new sofa for our lake house. Nia was wonderful she showed us all the different options they had for what we were looking for. Nia gave us our space to be able to make a decision and was very quick and knowledgeable when checking out.
I worked with Jose today. He listened to what I needed and worked with me to get my furniture when I needed it. Highly recommend him!! Go see him for all your furniture needs!
Awesome service, Voris is the man. Very helpful.
Justin was very helpful on finding the right couch for us. He was very knowledgeable and not pushy. We went to several other furniture stores and in some the staff did not seem to want to help us at all. Ashley furniture can have a 5 year warrantee and that was important to us since we got a reclining couch and had ones break on us before, including a Lazyboy. The quality seems very good without paying so much for the name as we had with Lazyboy.
Mr. Grant was great! He was knowledgeable and helpful and we appreciate his service in finding our new couch!
Voris was an outstanding sales professional! Very happy with my purchase!
Justin is the best! Thank you!
Our salesman Anton listened to us very closely and showed us exactly the sofa love seat combination we were looking for. He was very polite and friendly and answered all of our questions. We had a great experience at Ashley primarily because of Anton our salesman.
Zach was professional and very helpful. I highly recommend
Maryam Butler was very pleasant while my wife and I were looking for mattresses. She even stayed late to make sure we were good and she also saved us some money. Thank you Maryam!’
Ben G. was super helpful in helping us find what we want and did not pressure us at all. He was able to give us lots of options and made our experience super enjoyable!
Antone was so much fun to work with, he had a lot of patience with me and my husband. Such a sweet and funny you man! We felt right at home with Antone!!! He definitely made our experience unforgettable ( in a good way) He helped us fine our forever sectional ❤️ THANK YOU, ANTONE! FYI… we see a lot of great things happening in his future!!!
Ben G did an amazing job helping us find the perfect couch!
Justin was incredibly helpful! We came in looking for a dining room table and Justin helped us see all the different options. He even brought over a tape measure when he noticed we were trying to see the size of tables! We ended up getting our table and chairs the same day and couldn’t be happier with our purchase! Will definitely be coming back as we keep looking for furniture!
My husband and I just bought some furniture. Mr. Grant was amazing, and had awesome customer service. He was helpful and very knowledgeable! Everyone in the store was also nice and welcoming! The prices are just as good as the quality! If you want quality furniture that will not break the bank, run to this location. Wishing this facility all the best!
Voris helped me buy a living room set today - he was personable, respectful, efficient, and very helpful! Had a good experience!
I bought some furniture at Ashley and on the scheduled delivery day I received a message that there would be a 1.5 hour delay. The message also said that I would receive a call 30 minutes before the team arrived at my address. After waiting for a long time, I tried to contact the delivery team, but the calls were not going through. I called the Ashley store and they couldn't tell me where the delivery team was. At that point, without any information, I left the house for 10 minutes (I don't live there) and they called me saying they had just gotten there. I told them to wait for me for 10 minutes as I was coming back and despite confirming that they would wait for me, they left and now I have to wait another week to receive my furniture. After this experience I decided never to buy from this store again.
Mr. Grant was very helpful. I visited the store, he helped me find what I wanted, ordered the item and was on my way in no time! I recommend Mr. Grant's assistance to everyone.
Maryam and Ben were great to work with. They were attentive and made sure we got all of the info needed to make the purchase! Would buy from here again!
Justin was very helpful.
Voris was a great help! I enjoyed my day of shopping.
Sale prices were very competitive and excellent customer service.
Maryam, was Awesome! She gave Remarkable Customer Service! She was very patient & knows her stuff! Thanks, Maryam!!
Today I went into the store to browse. Immediately when I walked in, I was greeted by Benjamin. He exuded professionalism, patience, product knowledge and understood my needs. Benjamin was a good listener and offered invaluable suggestions.
Nya was super helpful with us picking out a new sectional. Cant recommend enough! Thanks Nya
@LarryGrant provided excellent customer service in our purchase of furniture for two bedrooms. We are repeat customers and have continued to have good experiences with Ashley. @LarryGrant even took the time to help educate our teenager about the grades of construction within furniture pieces to aid him in his decision making. Many Thanks, Larry!
I came into the store today with a warm welcoming from Nya. She helped me find the exact bed I was looking for immediately. The interaction was pleasant and I didn’t feel forced on to anything I didn’t want .
We had the pleasure of working with Maryam yesterday to pick out a new couch for our living room. She was personable and very knowledgeable. We ended up getting a whole new living room and are very happy with the service Maryam provided. We will be back at some point to finish furnishing our house.
Antone Greene is truly amazing!!!! He literally walked us through all the options and decisions for bedroom, living room, theater room, and dining room!! His patience and attention to detail are second to none !! Thank you Antone for helping us make major decisions for our home!!!
Zach was extremely helpful and personable. He gave me space when I said I wanted to think about the decision for a little while, which is rare in a sales person. He was genuinely friendly with my kids, and he knew the products well. I plan to go back when I am ready to replace my couch later this year. I love how my new bed frame looks.
Maryam was so helpful once again She is amazing to work with Very knowledgeable !!
Nya was delightful, knowledgeable, patient and helped make the experience relaxed and comfortable as well as successful.
Anton was awesome. Knew his stuff
Vince was absolutely amazing and a pleasure to work with. He helped us with financing, choosing a couch, helping us with orientation in our living room and anything else we needed. I highly recommend anyone who visits this store requests him. Ask for Vince
Justin was great. Attentive, courteous, and helpful. Would definitely come back as long as he's there.
Ruffin Paige verified customer Zach was an awesome help with getting me what I need when I needed for the right price thanks Zach..
Zach was AMAZING! He showed me furniture in my budget for my new apartment. He also gave me a perfect demo of a Tempur Pedicure mattress set. I will be purchasing from Ashley because of him!!!! Thanks Zach
Mr. Grant was amazing to work with. Very professional and worked hard to meet our needs.
Justin was so helpful to us! He answered all our questions and was so patient with our back and forth. We walked out with a beautiful dining table and will definitely be back if we need anything in the future.
Antone is the best! He was patient with us and very thorough. We are very happy with the service.
Maryam was pleasant and professional from start to finish. She made recommendations that I was completely unaware I would need.
Maryam was so friendly from the moment that we walked in until we were done with the sale! She was very helpful in finding what we needed & explaining everything including the prices! I definitely recommend this location.
Nya was very attentive. She took me directly to what I was looking for after just a few questions to determine what I liked. This was by far the easiest, most pleasurable furniture buying experience ever! No up sales or haggling, just a good selection, fair price, and pleasant sales staff.
Justin was very helpful and understood what I wanted.
Maryam was awesome, very knowledgeable, and not pushy at all! Can't wait to get our new furniture delivered.
Zack was very helpful providing all Information and showing all the merchandise.
Was very patient we us. We came in not knowing what tv stand with fireplace to get. Jose took the time to show us different models and there functions. We bought the one that suits our needs. Jose Anddade was so much help.
I recommend Ben, he was great to work with. He provided us with multiple easy to read financing options and got us in, and out at our pace, and answered all of our questions and concerns with full transparency.
Zach was friendly and helpful. When we comeback we will ask for him by name.
Excellent service walking into the door until completion of sale! Zach has extremely accommodating customer service he is phenomenal he greeted me at the door, asked what I was looking for, we walked through the store finding the furniture and accessories. Zach even grabbed a clipboard drawing out the floorplan so we could place items where I wanted them. He did not rush me or make the process seem tedious at all. It was the most fun I've ever had furniture shopping!! Thank you Zach
Had a wonderful experience working with Benjamin. I was here helping my best friend pick out a dining room table. She was so indecisive. She saw so many things she liked He helped us decide on a table that she saw from the Valebeck Collection. We thought it was available only in the round, but he found it rectangle. Great customer service skills. I live in Boston but I think I will be back to visit this location the next time I visit the Raleigh area. Kim
Ben was soooo much fun to shop with. I might be back to buy a lamp just to have another laugh with him.
Jose was excellent. I described what I needed along with the dimensions and Jose was able to show me what would actually work. Jose is very knowledgeable, patient, and the very representation of excellent customer service.
Went there Monday evening to look at our couch again an hour before closing and were greeted by Ben. He was working with a couple other clients but gave great reassurance he would be with us soon and to feel free to look around. Ben met us at the couch and shortly after we began the process of purchasing. He made the process seamless and we look forward to the arrival of our new couch.
If I could give zero stars I would. We ordered a really nice sectional almost 3 months before we wanted it delivered so we would have time for it to get delivered to our new house. On the day they were supposed to deliver we heard NOTHING. We had to call them! They said “oh yeah it didn’t come in yet.” It seems as though they weren’t going to let us know but hounded us about when we would order. Even though in their terms and conditions they would alert us to any changes in delivery. They had 3 months to let us know it wouldn’t come in on time. We had to cancel our housewarming because we wanted to present a furnished house. Then they said we could get an in store credit that wouldn’t even cover half the items in the store. They said they were gracious enough to offer an in store credit because our “situation” didn’t qualify for any compensation when we were promised compensation. We FINALLY got our sectional a MONTH after we asked for the delivery. DO NOT shop with them. Once you pay they couldn’t care less about when you receive your items.
Great experience with ease, Maryam went above and beyond with no pressure.
Nice approach and briefly explanation especially Mr Alex at capital blvd area Ashley store .l recommend contact to Mr Alex thanks again for yours transparency explanation.
Was a great experience, right amount of help and when really needed, thoroughly looked for options. Our salesman Justin was very patient and very helpful.
I was very happy with my purchase this weekend at Ashley‘s home store in North Raleigh. This is the one by Triangle town center mall. As soon as I came in the store, Larry greeted me with a smile and I was able to tell him exactly what I wanted. He led me to exactly what I needed throughout the store, saving me time. I came back later with my husband, and he spent all the time necessary to get exactly what we needed and create a package for us that was a great deal. We purchased a sectional, 8x10 rug, swivel/glider chair and end table for my daughter’s new home (she paid but allowed us to shop for her!). I ended up saving over $1000 from what I thought I was going to buy at Costco.
Our shopping experience at Ashley was great, no pressure, out salesman was very knowledgeable. We have large pets so we wanted something sturdy and tough… found the ideal furniture. We purchased a couch and loveseat with the extended diamond warranty. After a little over a year one side of our loveseat stopped reclining. Then the other side got stuck straight out. We’ve tried over and over to get this fixed. Phone call after phone call and received little to no response at times. When the warranty team did respond they just said “need more pictures” so we kept sending pictures of the barcodes on the motors. Then one day after MONTHS of calling someone finally replied saying only our couch was covered……..so I called the capital blvd location where we purchased the furniture and was told “ our salesman put both warranties under the couch” and not each individual piece of furniture. And at that time there was nothing they could do but, would see if their service department would look at it. Fast forward another 3 + weeks we’re still at the same place we have been for months trying to get this fixed. We did move during all this and today we were told since we moved it voided the original warranty?????????????? So just some advice. Double check your paperwork if you buy the extended warranty to make sure each piece is listed as covered. And if you move within the first year know that it voids your warranty. We paid for the EXTENDED WARRANTY and it should be honored. We paid A LOT of money for this set not to be able to enjoy it. THEY KNOW by the dollar amount it was for both pieces. But, they are not willing to honor it. Store was great, the salesman was great. But a minor mixup is causing us a lot of problems we shouldn’t have to be dealing with. Never had this problem at other big name furniture stores.
We had the pleasure of working with Voris. He was very personable and great to work with . Very understanding and very honest. Would return!
Nya made our exp great. She was detailed, professional, polite. Great sales person.
I’m so disappointed by the $$$ bedroom furniture we ordered from Ashley on Capital Blvd. Upon delivery, the integrated lights and touchpad for the headboard would not work. We accepted delivery only after they’d promised the replacement parts would be received within 7-10 days. Now they tell me it will be mid- May before they even ship (at least two full months later) So now, even having purchased the expensive warranty coverage, I’m left with a very expensive, non-functioning, piece of furniture, without even acknowledgement or apology by Ashley. Update 6/4/24: Six months I’ve now waited for the parts to make my furniture function, with no end in sight. I followed through with the number included in the response, which has done nothing to solve the problem. Had Ashley not lied upon delivery, telling me I’d have the parts within 7-10 days, I would have refused delivery. They are the absolute worst. Spare yourself and buy your furniture literally anywhere else.
All i can say is when you go to Ashley stop and ask for Voris. He Was a great help and he went above and beyond and helped me find what i needed. Voris took time out with me and my mom to help us get what we needed. I would recommend him to all my friends and family. I was able to get what i needed and more. Thank you Voris for providing such great customer service.
Maryam helped a lot in selecting the furniture and worked out a good deal for us. It was great working with Maryam.
Maryam has been extremely helpful and patient while we selected the furniture. 5 stars for her.
I went in to Ashley after being pre approved online through synchrony. Maryam got me approved for 5x what I was approved for online and really listened to everything we wanted for our new home. She helped us find exactly what we wanted and helped us get an amazing deal. I will definitely be back in the future!
Voris Mcburnette went above and beyond. Totally impressed with him.
Justin was friendly and professional! We are excited for our dining table!
I had a great experience working in the store with Ben! He was very helpful and understanding.
Hate furniture shopping but this was a very nice experience.
Jose Andrade was the best!
I purchased some expensive leather furniture from Ashley's last year June 2023 it now March 2024 I purchased the extended 5 years warranty for $699.00 I just found some damaged on my loveseat, so I contacted them and was told it was not covered by the 12 months warranty, so I requested a cancellation of the extended warranty. I made 21 phone CALLS to them regarding my refund, and I was transferred here there and everywhere and nobody can tell me where my money is and it's very frustrating. It seems I will have to take this further so that I can get my money back that's due to me. I WOULD NOT ADVICE ANYONE TO PURCHASE FURNITURE FROM THEM ESPECIALLY THE CAPITAL BLVD RALEIGH, NC LOCATION.
Extended warranty is bogus. Couch I bought used a trampoline instead of springs. Trampoline snapped, so I filed a claim with the warranty and they said that “springs are covered, but the trampoline isn’t.” I tried explaining that they fall under the same category, but didn’t get anywhere.
Friendly and helpful
Jose was helpful and really accommodating. He was polite and made sure I was satisfied with my order.
Maryam was a pleasure to work with. She took good care of us and was more than patient with our purchase.
Maryam was super patient and worked with us until we were 100% satisfied with our purchase!
Justin was very helpful, patient, and not pushy. Thank you!
Wanted to give Maryam a big shout out for her help with shopping the other day. Went in with my husband trying to find a couch with very specific measurements due to his height and Maryam was incredibly knowledgeable. Though we didn't find a couch to meet our needs, we found a long sought after credenza for our living room. Maryam was helpful, knowledgeable and fun to with with. I would highly recommend asking for her if you go to the Capital location.
Voris was awesome. His customer service was great. My wife and ii ended up getting everything that she wanted..
I spent the morning furniture shopping with voris and he was amazing help! Got me to draw out my living room so i can figure out exactly what i wanted. Showed me different options for both my living room and bedroom. I woukd highly recommended to anyone.
Justin was great very helpful
Ben G was awesome! He listened to what we wanted and provided so many options that worked great for us! The pricing was good and financing was easy. We'll definitely be purchasing our furniture here from now on!
Great customer service he was very friendly and helpful with new matters
Nya was very sweet and helpful, she made us feel so welcomed and made sure we found the furniture set we love! Thank you so much Nya!
Have to shout out Nya for an amazing experience and helping us find the set for our family! Can’t recommend her enough!
Nya was amazing helping us out and getting the living room set we love!
Ashley has always been the best for furniture - Antone has helped us several times and he is great!! We walked in 30 minutes before close a couple times and he doesn’t hesitate to help us find exactly what’s right! Thank you Antone!
Maryam is an absolute amazing agent. It was a pleasure working with her and I look forward to working with her again soon.
The sales associate was Maryam B. She was exceptionally great. Her patience was greatly appreciated. She took the time to explain everything to us and made sure that we understood what she was telling us. I would refer anyone that is thinking of purchasing Ashley furniture to speak with Maryam her customer service is top notch. She took very good care of us!
Grant was very helpful
Ashleys
Voris and Antone were great in helping us pick out what we needed. Fantastic customer service!! They went above and beyond for us. I would definitely shop here again.
Maryam was a pleasure to work with. She was patient, knowledgeable and kind. Great experience!
Maryam was fantastic! She was very knowledgeable and her customer service was exceptional!
Justin was super helpful and great to work with! Very pleased!
Justin was great, show out team 1🔥🔥🔥
Ben G. was AMAZING! The second my husband and i walked in, he greeted us with a great big smile and got right to helping us. He helped us find our dining table set and even honored the price that was online rather than the (more expensive) price in person. He also helped us find the pefect mattress that met all our needs while also staying in budget. 10/10!
(Translated by Google) José Andrade a very kind, gentle person José Andrade very kind and gentle person (Original) José Andrade una persona muy amable, gentil José Andrade very kind and gentle person
(Translated by Google) It went very well for me, the attention I received from José was very good. I highly recommend them. (Original) Me fue súper bien, la atención que recibí de parte de José fue muy buena se los recomiendo mucho
(Translated by Google) Jose very kind and good attention I recommend it (Original) Jose muy amable y Buena atención lo recomiendo
Nya gave me the best customer service that I have had in a long time. Thank you,
Ashley furniture ain't sh$t ! They have the WORST CUSTOMER SERVICE! & don't worry about the delivery times they give you, they came earlier than my scheduled delivery time ( while no one was home) now we have to wait another week for delivery! Ashley is a WHOLE JOKE! I would NEVER REFER ANYONE TO THEM!!! Never! Don't waste your time or money here! Go to Conn's or ROOMS TO GO!!!
Helpful advice from the agent and professional
(Translated by Google) Excellent attention and service, from the moment you enter the store you can feel the good disposition of the officials to help you make a good purchase, especially Jose who kindly gave us all the information we needed. Thank you so much. (Original) Excelente la atención y servicio, desde que ingresas a la tienda se siente la buena disposición de los funcionarios para ayudarte a hacer una buena compra, en especial Jose que amablemente nos brindo toda la información que necesitamos. Muchas gracias.
My husband and I have purchased several pieces from this location. Maryam is our Sales Associate and she is absolutely fantastic!!!! We have referred friends and she never disappoints. She has a wonderful personality, follows up to ensure you are happy and listens to your wants and needs! If you head to Ashley ask for her. You won’t be sorry.
(Translated by Google) Thank you very much Jose for helping me purchase my furniture for my new house. (Original) Muchas gracias jose por ayudarme en la compra de mis muebles para mi nueva casa.
(Translated by Google) Shopping with Jose is always quick and at a very good price. Thank you for helping us choose our furniture. (Original) Comprar con jose siempre es algo rapido y a un muy buen precio gracias por ayudarnos a escojer nuestros muebles
Nya is awesome!! Great service and great energy
(Translated by Google) Jose was an excellent, very professional seller and clarified all my expectations. (Original) Jose fue un excelente vendedor muy profesional y aclaro todas mis espectativas
My husband and I just recently purchased a couch. Maryam helped us along the way and we are SO grateful and appreciative to have had her as our salesperson. She was kind, helpful, and extremely genuine. Even though we had walked in pretty late and close to closing time, she was still upbeat and made sure we felt comfortable and welcome. I would 100% recommend asking for her directly to anyone coming to this Ashley location. Thank you SO much Maryam!
Justin was kind and friendly from the moment he greeted us. He explained everything in detail and gave us multiple options. We will be back soon!
I bought a bedroom suit and had it delivered. One of the drawers under the bed was defective. The delivery guys called while they were at my house to inform them. They said I should have a new drawer delivered within a couple of weeks. It has been two months now and still no drawer. The delivery/setup guys also failed to install the legs on the two dressers we bought. Very disappointed with Ashley.
We weren't planning to purchase when we came in, just looking. Nya was very attentive and gave us time to browse casually. She was able to answer our specific questions. Based on what we needed, we found a good fit for the right price. Overall the visit was productive.
Sam and Maryam were absolutely helpful in helping me with my furnitures
We found what we were looking for easy wonderful service!!
Our sales person Anton was very helpful and knowledgeable. He was not pushy and provided just the right amount of information. He was also very personable.
Nya was amazing!!!! She took such good care of my family. She’s so patient and let us take our time and really select the right stuff for our home. She was so sweet and friendly which is a plus. We will be back whenever we need something new
Nya was extremely helpful and knowledgeable. She was able to see the design we were going for in our home and point us in the right direction. It was nice being treated with respect and having someone really listen. Thankyou nya from the mcalister family.
Antone did an amazing job. Not only did he show us around and answer all of our questions about different sectional couches, but he did it with a smile while educating our very rambunctious kids. I highly suggest asking for him to assist you.
Absolutely wonderful experience! Voris could not have been more helpful throughout our time in there!
Wonderful experience with Voris! He knew the stock and made it so easy to find what we were looking for!!
Great store and even better salesperson’s especially Sam and Anton. They listened to what I had to say, and what I was looking for and led me right to it. They explained every feature that I wanted and they were very knowledgeable. No heavy pressure considering I went into the store about five different times before I finally decided to make the purchase. I researched the item I wanted to buy and found that Ashley had the best deal going with delivery, their diamond service guarantee, etc. It was just worth every extra penny. Can’t wait til it gets delivered!!
Justin was amazing. He was helpful, honest and helped us decide between what would work!
Maryam was very helpful and informative! I will definitely be working with her again.
Sam was great to work with ! Very attentive and funny. He answered all our questions and did not put too much pressure on us !
Bailee S. was awesome! She was patient and knowledgeable. She took that knowledge and actually listened to what we wanted and provided the appropriate options. No upselling or trying to push stuff that wasn't selling..
We shopped at many furniture stores for a living room, bedroom, and dinette furniture. We had already shopped Ashley in Raleigh on Capital Blvd. After many other stores, we returned to Ashley on Capital Blvd. We were met by Mr. Grant who spent over 3 hours showing us different pieces that we were interested in. There was no pressure to buy anything and he didn't put down any other stores and only helped us with his. We bought 3 rooms at a good price. Mr. Grant was great to work with and would return to him for future purchases. I will update on the delivery process when we receive it.
Cool store but the sales guy was kinda weird
Larry Grant was knowledgeable and assisted me with furnishings for my son's apt. Very professional.
Justin was professional and courteous! He has an upbeat and positive attitude, it was a pleasure to have him assist me
Voris is awesome, helped me find 7 pieces quickly and to my taste!
It was our first time in Ashley Home store, Justin help us out, he was very respectful friendly and outstanding! We leave very happy with our new addition for our house! Justin it’s the best!
Justin was extremely helpful and professional. 10/10 would recommend
Thank you, Grant at Ashley on Capital Blvd for the wealth of knowledge and impeccable service. I look forward to buying more from Grant and Ashley furniture in the future. Cheers!
I hate shopping..that being said, Voris went above and beyond. He was patient as I zig zagged through the store. I definitely recommend Ashley Furniture and ask for a Voris he’s the best.
voris was absolutely amazing and extremely helpful. he has such an extensive knowledge of the furniture. i’ll definitely return for his help!
We had a great experience with Larry Grant at Ashley! Highly recommend!
Jose was knowledgeable on the product, and very personable. Great experience.
Had a wonderful experience thanks to Sam. He helped us decide on the best new furniture and went above and beyond to make sure we were taken care of
Amazing store, the HFC that helped me, Sam, was cool. He wasn’t pushy and made my experience with furniture shopping less stressful. I got some beautiful new furniture too!
Maryam was great!
Sam was the best!
My husband and I visited last week and worked with the lovely Maryam! She really helped guide us in the right direction but also gave us space when we need it to look around and think. We ended up leaving to mull things over the first day we visited and then came back a few days later--we asked for her directly because we knew she was going to help us out promptly and with a smile on her face, to boot. We ended up getting our new bedroom furniture from here and we can't wait to get it delivered in a few weeks at our new home!
Walked in and immediately received assistance with our purchase , the furniture and service are what always keeps me coming back thanks Ashley!!!
Wonderful experience! Great customer service with Justin. Was able to get my recliner sofa that I always wanted!!!
Great experience with Justin! Thanks for helping get the loveseat recliner.
Had an amazing experience with Sam, shout out to Voris for helping to show furniture. We appreciated both of you
Voris is very knowledgeable and passionate about his job. He took three hours of his time to answer all of our questions, and was patient every step of the way. It was a pleasure working with him!!
I just spent 3 lovely hours in the showroom with a salesman, Voris, who patiently walked me through purchasing a reclining loveseat. I appreciated not feeling like bird prey when I walked through the front door. Thank you Voris!!
The Guy that help us wasn't friendly
Voris Mcburnette was our sales person. He is extremely knowledgeable, patient and professional. He’s the perfect example of what a representative should be for Ashley. Ashley has tons of quality home furnishings to choose from. My buying experience was straightforward. I highly recommend this business. If Voris is available, find him, you’ll love your experience!
Voris was outstanding! Highly recommend
Maryam helped me find the end tables I was looking for. She's great!
Sam was fantastic. I didn't know what I was looking for and he knew how to direct me. He was patient with me and asked lots of questions to help me find the right couch. I found my perfect couch thanks to him. I would recommend him when you come to Ashley. He knows how to help you find the couch your looking for.
Sam was very helpful and got us the most comfortable couch for us!
Amazing service
Alex Younis was a great help to me when picking out my new sofa set. He made it a pleasent shopping experience and was very conscientious.
Sam was very helpful today during our visit Ashley Furniture! He was very knowledgeable and provided ideas to assist with furniture in our new house!
It was an awesome experience working with Sam!!
Voris Long was very helpful, courteous and knowledgeable!
Justin , our sales rep was great and was very patient with us during our shopping experience. Can’t wait to get our new bed.
Sam was amazing he had great ideas and spent his time with me.
My sister and I came into the store for a specific couch and got an amazing deal from Boris for a different one that was even better! Also got a mattress for a great affordable price. Great customer service and very friendly! 5 stars.
Voris was great! Very helpful and genuine! Very knowledgeable on inventory! Will be returning soon! Always ask for “Voris” :) Thank you again!
Justin is THE best salesman here. Very helpful and would recommend to anyone. Helped us find our dream couch for a reasonable price!
Maryam B. provided us with excellent customer service. She even helped us design what we wanted on the store. Wonderful experience and highly recommend.
Bailey was awesome! She worked with us, to help find the perfect living room set for our new house.
Great service by Nya And Beth!😊
I went in there today and they have a wide selection of stylish and affordable furniture. I love the quality, the friendly staff, and customer service. It's definitely worth checking out if you're in need of some new furniture!
Justin was so helpful when I came into the store looking for some furniture! It was fast and easy!
Antone helped me find get everything I need for my new apartment!
⭐⭐⭐⭐⭐ I wanted to take a moment to express my gratitude for the outstanding customer service provided by Shanya at Ashley Furniture HomeStore. My recent shopping experience was elevated thanks to her professionalism and unwavering commitment to ensuring customer satisfaction. From the moment I walked into the store, Shanya's warm and welcoming demeanor created a positive atmosphere. She demonstrated an impressive knowledge of the products, guiding me through the store with patience and expertise. Shanya's ability to understand my preferences and offer valuable insights greatly contributed to a seamless and enjoyable furniture shopping experience. What truly set Shanya apart was her dedication to going above and beyond to meet my needs. She took the time to address all my questions, ensuring I felt confident and informed in my choices. Her attention to detail and commitment to customer satisfaction are commendable. Shanya's exemplary customer service reflects positively on Ashley Furniture HomeStore. I wholeheartedly recommend seeking out her assistance for anyone in search of not only quality furniture but also an exceptional shopping experience. Thank you, Shanya, for making my visit memorable and enjoyable.
Working with the sales leader, Nya, was an absolute delight! The mere thought of furniture shopping filled me with dread, anticipating relentless sales pressure. However, Nya shattered those concerns with her exceptional patience and profound knowledge. The couch-buying escapade became a surreal experience, and I wholeheartedly recommend her to anyone in need of furniture wisdom. This memorable encounter has rightfully claimed its place among my top ten life experiences – a testament to Nya's expertise and the joy she brought to the furniture expedition!
Alex was wonderful in helping me ! Great person
The in store and purchase process was great! The best experience I have had in an Ashley furniture store! Maryam is an excellent sales associate!
Bailey and Justin S. were helpful, fun and gave us time to ourselves to make our buying decision. Nice store. I liked how it looked like different rooms with different surface treatments on the partition walls so I couldn't get lost 🙂
Maryam was very helpful and patient as we decided on our furniture choice. She accomodated a color change swiftly. We would definitely find her for future purchases.
Grant did excellent at communicating the value of purchasing furniture from Ashley’s home furniture and the benefits of buying from them versus somewhere else. Very polite and not pushy.
Sam & Alex were very helpful.
Had an awesome shopping experience. Was greeted like a friend or a family member which came across a bit more trustworthy. Great experience.
Great customer service and a wide range of selection. Ben was awesome in helping me pick out the perfect couch.
Maryam was very nice and walked me through the process and made me feel an ease while making a big purchase.
We had a fantastic experience today replacing our 20 year old leather family room furniture. Maryann was very helpful and very nice to work with! We went back an hour later and replaced our living room couch!
it was a pleasure working with Patrick. He listened to all our needs for our new home. If you ever need a person who understand you. Ask for Patrick. Thank you so much.
Justin was great, hung back while we shopped, was there for questions, and closed us out quickly and efficiently! He even carted a chair from the back to the front so we could compare colors! All in all, a great experience! Thanks!
The greatest ambience ever ! Everyone is so warming and experts! They will help you with anything and find an affordable plan for you! Love them!
(Translated by Google) José did not provide excellent service, the best experience we have had (Original) José no brindó un Excelente servicio la mejor experiencia que emos tenido
Store was nice, the entire store was aesthetically pleasing. staff are friendly and knowledgeable.
My wife and I really enjoyed working with Maryam b. We were looking for living room furniture and dining room chairs. Maryam was very knowledgeable about there products. Everything we asked about she had all the answers which made it easy for us to make our purchase. She spared no energy showing us everything that Ashley had that was compatible to what we were looking for. The next time we are in the market for home furnishings we absolutely will be looking for maryam.
Justin was so thorough with helping me find the perfect mattress. He wasn’t pressuring, but instead walked me through all my options. I had gone to two other stores looking for a new mattress and he was the first one to take the time to show me how a pillow plays a major role in the overall comfort. I’d definitely recommend ashley furniture.
We just moved here and Maryam B. Was just so amazing and so helpful. From the moment you walked in she made you feel so welcome and part of a family. She asked me what I was looking for and respected my decisions as to what I thought. She also made sure that my kids felt comfortable to the point I think we all family now lol. She is one amazing person….. Thank you Maryam B. For all your help in finding what we needed- you rock!
Great costumer service from Maryam she was so sweet and nice as well as helpful. She helped us get the perfect couch
Great service antone
Voris was excellent—very friendly and attentive. He clearly did everything he could to get us the best deal possible. Thanks again!
Maryam was fun! Funny! And made me feel like family!!!
Very great service from Justin. Helped us a lot with choosing our furniture! Staff were very welcoming!
Voris did an outstanding job helping us select and ultimately purchase sofa and recliners. Highly recommend
Was a excellent experience of buy with a good service from Mr Jose was very informed about the products and he was very patient with us, he guided us and answered everything questions, definitely we will go back to buy to Shelly, obviously we will search the service of Mr Jose
Great store. The sell associates are great really take their time with you to make you your buying experience is a positive experience. They explain everything you need to know and to make sure you have all your questions answered. This is not our first time using Ashley furniture we will differently be back when we are ready to purchase more furniture.
Staff greeted us at the front, answered all questions, and provided the right amount of assistance. Parking was plentiful.
Maryam B. was a pleasure to work with. Very patient and knowledgeable. Took her time and explained things thoroughly.
Fantastic experience. Sam was great with me and my family. Knowledgeable, helpful and not at all hovering or imposing. He helped us with purchasing a new dining room table and sectional for our living room and we couldn’t be happier with our purchase. I’d recommend this store to my close family and friends.
Very pleasant experience. Sales clerk very friendly and we walked out buying a bedroom suite
Just bought a new sectional. Worked with Bailee. Very knowledgeable and so helpful. Great experience, and now I might buy a new bedroom set. Thank you Bailee
Sam was great helping me & my mom pick the perfect living room set! which we did buy! Thanks again!
The experience from start to end was very pleasant. Justin was very knowledgeable and patient.
Sam was knowledgeable and listened to what we were looking for. Explained all of our options very clearly and made sure we had all the information to make a decision on our furniture.
Ashley home store had just the sofa and loveseat we wanted-comfortable, attractive, and pet friendly. We were immediately greeted by Larry who led us to exactly where we should look. Larry was very attentive and answered all of our questions. We weren’t sure about the size since our living room space is small and has several features limiting our placement of furniture. Larry assured us there would be no problem to cancel the order if we found they would not fit our space . We bought the furniture, went home and measured every possible way they could be positioned but nothing would work. We went back the next day and canceled the sale. Larry was true to his word and made the process painless for us. Ashley store has nice furniture and helpful service. We will definitely shop there again and highly recommend them.
Ben was absolutely fabulous to deal with and we are very excited about our new furniture
It was a smooth transaction and I received a fair price. Ben worked with me to make the transit action easy and answering my questions. Can’t wait until the furniture shows up.
(Translated by Google) Excellent attention . José and baili (Original) Excelente atención . José y baili
(Translated by Google) Very good service, I recommend Mr. José, excellent attention (Original) Muy buen servicio recomiendo al señor José excelente atención
Great service and comfy couches!
Sam was excellent! He made my purchase easy and he is very knowledgeable
Sam Simon was awesome! I highly recommend him Dr W.
Everything was great! Bailee was super knowledgeable and helpful throughout the whole process. We loved that they price-matched from the online Ashley store as well! Definitely recommend!
Great Service!
Voris was fantastic to work with and he made the entire process easy and enjoyable. Cannot recommend him enough!
Sales man Larry Grant walked us around the showroom floor showing us the type of furniture we were looking for. Larry was knowledgeable, courteous, and patient. And gave us a decent discount.
Antone was amazing. He greeted us when we walked in the door, asked what we were looking for. He gave us a run down of how the store is laid out, and let us shop. He was not overbearing as some sales persons can be. He checked on his periodically and asked if we had any questions. When we had questions he was able to answer them. He didn't push us to purchase outside our budget, so that he made more off the sale. He was amazing every step of the way, even stayed after closing to make sure our sale was finalized, and that all questions had been answered. He move end tables to put beside the sofa of our choice to make sure they matched. I greatly recommend that you speak with Antone when going into the store. Amazing! Professional! Caring!
Go see Voris. He was great to work with, knowledgeable and friendly. He made my experience of buying a kitchen table seamless. I’ll definitely be seeing him again in the future for future needs!
Sam was incredibly helpful and knowledgeable. He went above and beyond to assist us in finding the perfect bedroom set and mattress for our home. I highly recommend his expertise and excellent customer service.
Antone was great. He helped us with purchasing our sectional. He really connected with us well and is very friendly. He is very informative. Best sales man I've worked with when buying furniture. We will definitely be back again for outdoor patio. Highly recommend him!! Ashley.. give this man a raise (:
Antone was beyond amazing. He made the whole process easy. He didn’t make us feel pressure, nor was he pushy. He gave us our space yet was there to answer any & all questions. He is very personable & his personality is remarkable. We will definitely come back to furnish the rest of our home with him.
Sam was amazing! Found the sofa we were wanting, quick and efficient transaction. Thanks!
Sam is the greatest! I was in and out, just like I like it!
Voris was so helpful the minute I walked into the store! He spent hours helping me chose the perfect furniture! He was very patient and did his best to make sure I was satisfied. Would definitely recommend him to anyone in need of new furniture!
Voris did an excellent job directing me to the recliner that fit my needs. Pleasant experience and will shop with Ashley in the future!
Amazing customer service from Antone will definitely be going back for future purchases
I had Bailee help us and she’s amazing! She’s she so sweet and very professional helped us with every question and concerns we had . Walked us through everything. She even gave my kids something to play with while the process was done. She’s very knowledgeable of the products . Overall she made my experience easy and comfortable! Thank you !
Jose was awesome kind and courteous couldn't ask for a better sales associate
Jose was great - very friendly and smooth transaction- will shop here again I’m sure.
Jose has been great to work with! Highly recommend!
If you want great furniture please come Ashley! But what makes the shopping at Ashley even better; ask for Vorris as your sales representative. He is kind, patient, respectful, and knowledgeable! You won’t be disappointed!
We went here to look for a dining table. We were met by Jose who was absolutely amazing! He was extremely helpful and advocated for us with the financial company. Ask for Jose when you are ready for quality furniture.
BEN was very professional and had much patience with working with me greatly appreciate you and would recommend everyone to have you assist them . Thank you Ben Donna
Jose was on his game! Gave us great service and didn’t beat round the bush about anything. Give him a raise!
Benjamin was a delightful person to work with at the Ashley Homestore Capital Blvd in Raleigh. We are looking forward to getting our furniture delivered.
(Translated by Google) I bought a twin bed, it never arrived (Original) Compre una cama twin nunca llego
Ben was the man. Super helpful, knew his stuff, and I will only ever work with Ben for my furniture needs in the future. Awesome guy and great store
I went to the store and Ben was sooo helpful. He helped me in the whole process to get my new bedroom and living room. He is very nice and kind guy. Thank you Ben!!!
I spoke with Maryam over the phone & she was super helpful with my general questions. I went in to the store the next day & asked for her specifically. She knows the inventory and took her time answering additional questions. She was personable & didn’t make us feel pressured to make a decision, even though it was after 7pm on a weeknight. We just purchased two days ago, so we’re still awaiting our delivery date, but Maryam assured me I could reach out to her if I needed anything in the meantime. We’ll definitely be requesting her for any future purchases with Ashley Furniture.
Superb service, quality products and friendly atmosphere. Sam was insane!
Great customer service… Jose was very helpful to my mother. Now she will have a very nice Christmas 🎄
Ben was an excellent help, was very professional and fun to work with and made our experience extremely enjoyable
Ben was amazing & so helpful! The easiest time shopping for furniture.
Bailey was a huge help with selecting out our furniture. Thank you
Maryam is great! She KNOWS their inventory and what to recommend! Beyond helpful!
Benjamin did a great job Very helpful!
I was just planning to look around with potentially purchasing. Maryam really helped me, she made me feel comfortable and help me decide to move forward with my purchase. This is my 2nd large purchase with Ashley Home Store and I’m sure I’ll be back in the future.
We got amazing customer service from Jasmine today and made our final purchases
Jasmine was great today and she helped us get approved for financing . We love the purple mattress and the Sealy Posture Pedicure. She has phenomenal customer service. We will be returning because of Jasmine.
Sam was an Awesome help!
Jose was a great help very knowledgeable and found me exactly what I need one of the best to do it
I went down to the Ashley store on Sunday. It was the last sale day for black Friday. Maryam helped me pick out a recliner that fits perfectly in my space. I love the zero wall sliding: when you recline, the back does not hit the wall! The seat cushion is firm and the lumbar support excellent. It reclines deeply for nap time, almost flat. The fabric is nice and feels durable but soft too. Price was great and no interest payments for 6 months made the purchase a no-brainer. Maryam was a helpful sales agent, knowledgeable and not too pushy. I have several Ashley pieces now and I am quite happy with their excellent quality and reasonable prices. Delivery and setup came within a week and it was painless and perfect. I can recommend Ashley store and furniture.
Justin was excellent
Voris did an amazing job helping me finding my sectional. 100% recommend him to anyone who struggles to find the perfect balance of furniture for that gorgeous new place.
Don’t Buy furniture at this stores, I got furniture with help of Raj. he will try to sell you giving with best discount but it’s hidden charges. He will try to sell Ashley store card with better promotion but there will be all hidden lies. Don’t buy with this store and beware of these kind of agents on store.
I worked with consultant Jose Andrade. He was absolutely excellent. He allowed me time to sit, ponder, walk around and just take my time. He was knowledgeable and attentive. Excellent experience!!! Thank you Mr. Andrade for your customer service.
dry easy shopping online and on phone with Benjamin. Made it very easy. Especially with moving to a new State He really made me and my family at ease.
Ben was great! It was an easy purchase of our new dining table!
Great and very pleasant
Sam was amazing! He pointed us to exactly what we were looking for. Great deal and terrific customer service.
Antone made our visit a pleasure. Antone was very patient and showed us various options and configurations based on our conversation. Stop by the Capital Blvd location and ask for Antone.
I just moved to this amazing state/ city and Ben took very good care of my living room needs ! Keeping my personal needs as a mother in mind he found me the perfect sectional for my son and I ! 10/10 recommend this location and Ben!
Antone was very professional and helped us a lot with what we needed. I highly recommend!
Had a great experience went looking for ideas on couches and left with not only couches but a dining table that we very much needed! The prices were perfect thanks to their Black Friday sales! Thank you so much for everything!
Very professional and knew exactly what I needed for my family. Very patient and he answered all of my questions. Wonderful shopping experience!!
Buyer beware! I was supposed to have no payments and interest for 6 months. Bill is do after a month and it's double what we agreed. I will absolutely will never do business with this company ever again. I've called 5 times to get this fixed. Someone screwed up and they know it. I'll be following up with corporate.
Such a pleasure working with Ben Gamble. He is very knowledgeable and meet all of our needs.
Ben was truly amazing to work with. So patient and kind! I won’t be shopping with anyone else at the capital store from now on I will only be calling Ben Gamble!
Today Mr Grant went Beyond to get all the Furniture I needed and to deliver it the week I WAS Available. Thank you Mr Grant!
Justin was amazing with assisting us with our new bedroom suit
Ben was very helpful and made the process of purchasing our new couch and loveseat easy and enjoyable. He was informative, but not pushy. The Showroom Managers were also very helpful and provided us with excellent customer service. Overall, our experience was wonderful.
Sam did a great job helping me to find the furniture that would work best for me. He was very patient while I took quite a while to make a final decision. The store selection was great, and the salespeople all seemed friendly.
Jose helped us find our perfect couch! Thank you Jose for your kindness and hospitality!
I came to this store looking for a mattress and Jose showed me all the options and that changed my life after my purchase. Now, my sleep has improved tremendously. Thank you Jose for your expertise and help me to get a better night sleep. If you are in the market for a any furniture go to see Jose he is the best!!!! I wish i could do 20 stars!!!
the store was nice and had really good options. Justin was very helpful so i recommend asking for him next time you go!
justin was amazing! he made looking for furniture so easy. my fiance and i went in to look for a couch and walked out with one in less than an hour thanks to him! i highly recommend shopping at this ashley. thanks again!
Jose is very professional and kind. We came in looking for a couch and he helped us out with the financing. Great customer service 100% recommended. Next time you visit the store ask for Jose.
Jasmin was a great help today! Thanks for your help
Maryam was the best sales representative I've ever met. She's very patient. If you're very indecisive like I was she guide you in the right direction. If you're going to Ashley Furniture don't forget to ask for Maryam. 10 🌟 service all around.
Ben Gamble was very helpful with me making my first big girl purchase and made the experience fun and relaxing!
Jasmine provided good customer service and was a great help to me and my family.
Jasmine was very knowledgeable and answered all my questions. Had a wonderful experience.
Maryam was great! Very pleasant shopping experience.
Sam gave us an amazing zero-pressure shopping experience on Black Friday. Highly recommended location for your home furnishing needs!
Sam was fantastic, he made our shopping experience quick and seamless!
Sam gave great service
We have a patio set from here and love it so we knew that this would be a good place to shop for a couch. Great selection and easy purchase. Go see Leann - she’s the best.
Voris Jose and Anton were very helpful! Ask if they have any deals!
Jasmine was wonderful. She made sure we received the best deal and was so patient with explaining the quality and benefits of each piece of furniture
Jasmine helped us with our new bedroom set and mattress. Thanks to her help we will continue to shop Ashley!
Voris is the best!!!!
Very helpful and friendly staff
Jasmine was great and helped us find the perfect couch.
Great experience. Left with exactly what I wanted. It was all very good
The service was absolutely marvelous Antone Greene was a very good sales rep
Justin was awesome in helping us select our dining room chairs. Excellent customer service.
This was our first shopping experience at Ashley and it went unexpectedly well. We had tried several other stores looking for a swivel chair for my wife, who has difficulty finding a chair that “fits” due to her petite stature. As we were running out of options, I suggested that we check out Ashley. Good thing we did. Sam Simons, a sales rep, met us at the entrance. Once he understood what we were after, he led us to the back of the store to try the Bradney swivel. Sure enough, it was just the right size and thanks to Ashley’s Black Friday sale, it was very reasonably priced.
Sam is the greatest salesman, very informative and patient and helps you get the best deal
Great job, Sam.
We are thankful for the deal we received from Bailey on our replacement set!
(Translated by Google) José was very helpful and the service was excellent! (Original) José fue de buena ayuda i el servicio era excelente!
Jose was a great help we really appreciate him! great job!
Jasmin was so friendly and helpful.
Jasmine is so helpful and knowledgeable and friendly! I have really enjoyed all of her assistance today on purchasing my new living room set!!😎👍
(Translated by Google) Very grateful my sales person was José Andrade, whom I highly recommend. (Original) Muy agradecido mi sales person fue José Andrade el cuál recomiendo ampliamente
Bailee was awesome!! Thanks for your help.
Benjamin helped us pick a great new couch and called financing for us on the spot. Great customer service!!!
Ben was our salesman and he did more for me in a day than any sales associate has done for me in my life great place to buy from
Way over priced, commission based sales pressure from the sales lady. You can find the exact same furniture for much less online.
Great experience with Ben. He did a great job of sharing different options and spent plenty of time with us. Never in a rush. Highly recommend this store!
Ben was very helpful in finding the perfect furniture for our home. Ben is very knowledgeable in the products and was fun to work with. Thank you for making our shopping experience the way it should be!!!
Jose greeted me When I walked into the Ashley Store. I told him I was looking for a recliner. He took me to that section of the store where I proceeded to test a# of recliners as he provided information about them. He answered my questions and gave me space to consider my options. I purchased a nice leather recliner at a great value. Jose was a pleasure to work with. Heidi S.
Ashley Furniture on Capital Blvd is a great place to find all your home furnishings. Justin was so helpful in helping me find additional seating for our dining table. He helped me place my order and when and where to pick up my new chairs. Justin and all the staff here are friendly and so helpful. I recommend them highly for all your home furnishings.
Justin listens and is very patient. We appreciate his genuine heart for customer service. Thank you Justin!
Justin is really knowledgeable- answered all my questions. He knew right what to show me when I told him what I was looking for!
Probably the best experience at a furniture store! Bailee was so helpful! She greeted us at the door explained the Veterans Day Promotion and walked us around the store helping us find the couch for the right size for our apartment. I told her most people just give us a flyer and send us on our way I really appreciated her walking us around! We ordered the couch and can’t wait for it to be delivered! SUPER fast delivery it’ll be here 1 week after we purchased it— can’t wait! Thank you again Bailee for the great experience!
Sam was amazing! Took the time to show us several bedroom sets for our boys and made sure we were happy with our selection by answering all of our questions. Outstanding customer service!!!
(Translated by Google) I liked it from the first day I entered the store, the advisor Jose is very patient, very easy-going and looks for a thousand ways to save on the product you decide. (Original) Me agrado desde el primer día que ingrese a la tienda el asesor Jose es muy paciente muy tratable y te busca las mil formas de ahorrar en el producto que decidas
Sam the salesman was very helpful, patience, and friendly. My customer service experience with Sam was great.
The showroom was warm and inviting. Our salesman Antone was very friendly and knowledgeable about just what I was looking for! He helped me find the most perfect sofa. Financing was super simple and 12 months interest free! I could not be happier with my choice and for going to Ashley HomeStore in Wake Forest. 10/10 recommend!!
Benjamin did a good job of listening to our preferences and showing us options that were suitable for our needs. He was friendly, and patient and knowledgeable about the products. To our surprise and delight, the furniture that we selected was available to be delivered to our home within a week!
Ben was great! We got a new kitchen table and he was very patient and informative during the whole process ☺️
Ben. He was great and stayed late to serve us
(Translated by Google) Excellent!!!!! The attention of Mr. Jose Andrade and Mr. Antuan, I recommend them, they helped us get what we want. Thank you so much. We will be back!!!! (Original) Excelente!!!!! La atencion del Sr Jose Andrade y el Sr Antuan, se los recomiendo , nos ayudaron a conseguir lo que queremos. Muchas gracias. Volveremos!!!!
Great to work with. Wonderful sales staff!
Jose Manuel was very attentive and answered all of our questions rapidly. He made the process smooth!
Antone was very helpful, professional, and patient while we made our decision. Highly recommended! Thx
Great environment. Prices are amazing.
I enjoyed purchasing furniture with the help of Jose. Great experience!
Antone was amazing ad very fast
justin and jose did an amazing job, we are really satisfied:)
Sam was amazing help. He gave us plenty of information on sectionals and kitchen tables! We left the store very satisfied! Thank you so much !!
Bailey silvers was amazing and very helpful. This store is great and had alot of options.
Ben was fantastic, finding our furniture was super duper easy, love Ashley will definitely come again!
(Translated by Google) Thank you Mr. Jose Andrade for your help, excellent person and seller, we found what we were looking for in Ashley dining room, living room set, bed😍 (Original) Gracias señor Jose Andrade por su ayuda execelente persona y vendedor, encontramos lo que buscabamos en Ashley comedor,juego de sala,Cama😍
We loved working with Vorus McBurnette. He is extremely knowledgeable, kind and patient. We spent 2 hours deciding between several pieces for various rooms. He was able to find quick substitutions to better suit our needs. We ended up purchasing extra furniture we hadnt originally planned for and he gave us a great deal! Best furniture specialist we worked with. Highly recommend.
Voris McBurnette was so knowledgeable and made the process of buying furniture so easy. Thank you so much!!
Me and my mom came in to look for new living room furniture. Justin was very helpful and friendly!
Voris was very personable and helpful from start to finish and helped guide us to exactly what we wanted. We were very impressed by his efficiency & we will be back upon any other furniture needs.
Antone is amazing! He did an amazing job at helping us make an informed decision. The whole process was super easy! Will definitely return.
Adriana was fantastic and very helpful!
I visited this store on Jun 2023. After a long discussion with the sale person about options he offered, I declined any credit card application. I was looking for something I can afford without monthly payment. Salesman insisted on Ashley credit card. I explained to him multiple times I don’t want any credit card. After I get home I received an email from credit bureau that a card is added to my account as showed in the picture below. I called Sam and he said it’s just a soft credit check and it will be closed automatically after 3 months if I don’t use it. I never used this scam card ant its still active. With No my consent he applied on my behalf which I don’t really appreciate. That’s illegal and not good.
Jose Andrades was very friendly, gave us plenty of time to make our choice and was so nice. When go there ask for Jose Andrades.
Fantastic experience as always. Sam is a true professional
Mr.Grant was awesome. He helped my boyfriend and I pick / purchase an entertainment center for our first apartment. Super friendly and super knowledgeable!
Our sales guy Voris McBurnette was awesome and helped us so much! Great experience! Got the furniture we wanted!! Thank you!
(Translated by Google) The service in Spanish is magnificent with José Andrade highly recommended (Original) El servicio en español es magnífico con José Andrade muy recomendable
(Translated by Google) Jose Andrade you are Ashley's best salesperson😊 (Original) Jose Andrade eres el mejor vendedor de Ashley😊
Very nice and helpful
(Translated by Google) I think it is a very good purchasing experience, good customer service from the seller José Andradres, very grateful for his treatment. (Original) me parece muy buena experiencia de compra buen servicio al cliente de parte del vendedor José Andradres muy agradecido con su trato
Sam was great. Thanks.
Great experience from sales with Antone and would do business again.
Antone was wonderful, he had an awesome upbeat and very inviting personality. He was very helpful with my recliner purchase! I highly recommend this Ashley location!
Antone is the best
Justin was super helpful with setting me up with a new coffee table. Easy and efficient process
Justin was amazing helping me through my new and first time purchasing at Ashley Furniture Store 👍👍👍
Ben was great!
Sam was courteous and patient the whole time. He helped me pick a beautiful bedroom set for my twin girls. I know they're going to live it.
Sam was awesome
Jasmine Excellent service
Jasmine was awesome!!!
I went into Ashley Furniture and was immediately greeted by Justin - he was very helpful, informative, and patient while answering all of my questions! I’m usually very indecisive, but his knowledge of the products helped me immensely in making a decision. I really appreciated that he listened to everything I said and made sure I was happy with my decision in the end! He wasn’t pushy at all and I will definitely be buying from him again!
Jasmine helped me and we had very good service
We worked with Bailee in the Raleigh store! She was amazing and helped us get the right configuration for our oddly shaped living room! Bailee was at 5+ star customer service employee and made everything super easy!
Justin was smart, informed and he helped us get a great deal on furniture we have wanted for a long time!
** do not spend your hard earned moeny here**If I could give zero stars I would. I purchased $4000 worth of Bedroom furniture at the Capital BLVD location on August 30th of 2023 when I relocated to the area and I was delivered brocken furniture and then two weeks later another delivery of the same brocken furniture glued together previously delivered to me which I refused the items and still do not have the rest of my furniture. I was told they could not help me as the “system crashed” so now I have two brocken nightstands one bed and zero dressers or mirror and they can not give a refund do to the system being down for over a week and have to dispute the $4000 charges through my bank as the manager never returned my calls. Very scetchy place..
Staff was very friendly and helpful. Their systems were down but they did everything they could to get me taken care of.
Voris McBurnette was great to work with! He is knowledgeable, witty, enthusiastic and very patient with all the decisions that come with buying new furniture! I’ll be back to work with Voris!
Ben assisted me in moving through the purchasing process efficiently and effectively. Great store.
My husband and I had a great experience with this store and Justin. He was helpful and answered all our questions but also gave us all the time and space we needed while we were narrowing down our choices. He even helped us move some pieces around so we could get an idea of how different pieces would work. I would buy here again!
Justin was fantastic from start to finish!!!
Voris is one of the kindest salesmen I’ve ever worked with. He wasn’t pushy and spent time with me going over all of the different options I had available. I would highly recommend.
Voris was great! Amazing customer service, didn’t feel pressured but gave great information and will come back for my furniture needs.
Jose Was very very helpful and patient. Understanding with all of our questions.
Jasmine was great! Very helpful and funny.
Antone was so amazing! Helped purchase a loveseat and he was so friendly, knowledgeable and patient with our humming and hawing. Highly recommend asking for him! Boots on point too!
Antone! Love a new one piece fan
thank you Jasmine, in the Raleigh store. Your patience and kindness is so appreciated!
Maryam B. was amazing. My boyfriend and I had been out all day long looking for furniture at several stores with no luck. Ashley Homestore was our last stop before going home defeated. But Maryam helped us to the fullest. Right from the start she was attentive to our needs, helped us envision what would look best in our house and had my decor taste in mind. She was sweet and caring and made sure we were comfortable. We found everything we needed and loved from a master bedroom set to couches and coffee table and much more. Ashley Homestore truly is a one stop furniture store that has everything. I'm greatful for Maryam, 100% recommend her for future purchases and definitely will be bragging about her to our friends and to request for Maryam when visiting Ashley HomeStore.
Buying new furniture had been such a headache until we went to Ashley Homestore and was greeted by Maryam. Not only was she polite but she was so helpful and informative. We could not have asked for a better experience and this is the only place we will be buying from in the future. Thanks again Maryam!
Voris was so helpful! He answered all of my questions and concerns.
Sam was amazing and thoughtful! My wife and I appreciate the work it took to find what we needed. Our living room set is great. I hope his uncle Andrew is doing well!
Outstanding customer service. Voris gently welcomed us upon entry. He guided us to the perfect piece of furniture. He was very knowledgeable about the manufacturing of the furniture and more! Very pleased and excited for our furniture to arrive.
Sam and mr grant helped us get everything we needed for our home. They went above and beyond and made us feel very welcome. We will be back👍🏼
Be careful. Not the greatest customer service or honesty, even. Delivery ($80.00) options are poor and have to wait 4 days for something 30 minutes way. They also do not take box springs, and may not take your mattress if too old.
Jose was very helpful and worked on getting us the best deal
They were very helpful.
Ben was really great, extremely helpful & knowledgeable. From customer service to quality I’m always very satisfied with Ashley’s.
In a nutshell Antone was AWESOME!! Took care of me from beginning to the end. Soon as I walked in he greeted me with a smile. I recommend letting Antone take care of you and your furniture needs. Thanks Antone!!
I was at the Ashley Furniture on Capital Blvd in Raleigh. Ben was amazingly helpful, pleasant to work with and was of awesome assistance even with my personal challenges with getting the purchase completed. When I get ready for the next room to furniture, I will deal directly with him.
Excellent experience shopping at Ashley. Ben is hands down a top sales person but also very kind, great listener, and willing to make sure you leave satisfied. Would recommend Ben to anyone shopping at Ashley. Top professional!
Go see Mr Grant. This was an another awesome experience! Happy with our purchase.
Don’t purchase their useless warranties.
Bryona was wonderful and helpful and allowed us to make our decision without push! We love that!
Jose was great. Very knowledgeable and done an exceptional job in explaining everything.
Thank you Anton! You helped me greatly today by telling me I can get replacement cushions for a set I got 3 years ago. And went over and beyond expectations by telling me the name of my pillow and set and walking me through the process of getting the pillows. Thank you again
Sam was excellent! Definitely recommend!
I love there furniture. I furniture my whole apartment.
Ben was amazing. I was in and out so quick and can’t wait for my new couch!
Voris and the manager work with me very smooth when I purchased my two sectional furniture and two stalls for my breakfast nook. They have a great sense of what kindness and courtesy mean.
Maryam was exceptional. She was able to show us multiple options for our bar seating and finally end our multiple weeks long shopping. Thank you, Maryam. We will definitely be back when we need that couch!
Justin and Kerry were awesome. With 30 mins before closing they worked with us to find exactly what we needed and we made they research some things for us. Great customer service!!
Jasmine did great job for us today.
Thank Voris! You rock!
We went to the store to buy outdoor furniture Jose went above and beyond, he is an excellent salesman he took his time to help us compare prices and helped us find the best deal! I definitely will go back to buy my next furniture
Great store. Justin went above and beyond. I look forward to my next visit
Justin is awesome. He is very helpful and knowledgeable. I highly recommend!
JASMINE was fantastic. She did everything she could to help us get the futniture we wanted. We will be using her to purchase more furniture.
Jasmine was very helpful. She found us the perfect loveseat and sofa. She is very professional and knowledgeable. Go see Jasmine.
Jasmine was very help and knowledgeable about all the furniture/items in the store..She was great help!!
First time coming inside the store. And Jose helped us out looking for a new bed and mattress. Came out the store with a new bed, mattress and a comfy pillow. Great customer service from Jose.
Voris was great! Thank you for all the help!!
Larry was a huge help figuring out my complicated mattress situation. Very patient and knowledgeable.
Sam is so welcoming, clear, and is genuinely trying to look out for you. He will definitely have my business for future visits!
Everyone was vey helpful
Jasmine was a blessing today. She was courteous, friendly and helpful given my lack of style. Thank you Jasmine. Additionally, Kerri was nice enough to help me with an account issue. Thanks y'all
We had a great experience. Ben the store manager was very helpful. Thank you
Maryum was absolutely amazing! I hope I spelled her name right I’m sorry if I didn’t….she was great. If you’re headed that way ask for her 😍
(Translated by Google) very good experience (Original) Muy buena esperiensa
Sam got me a fantastic offer for a lift chair. See you Friday.!!!
Sam was great…friendly, informative and helpful.
This was 2nd time I have dealt with Ashley. They are very professional, friendly and knowledgeable. They will help you through your way of purchase and they hold to what they say
(Translated by Google) Excellent attention from the staff And affordable prices. (Original) Una excelente atención del personal Y precios accesibles.
Had a great experience love the sales and Justin walked back and forth with the middle piece of a table to let me see which piece matched best. Exactly what I needed. Retail stores/brick and mortar are still my best experience!!!! I thought I love the sofa online and wanted it but after I expressed what I was looking for he immediately knew that I wasn’t gonna be comfortable on that sofa and along the store we tried out every sofa very knowledgeable loved it!
Sam was amazing! He was super friendly and patient with us as we decided which couch would fit our needs the best. He took his time to help us determine which layout would fit the shape of our home and provided us with detailed information on each of the couches we liked. My husband and I thoroughly enjoyed working with him!
Thanks Bryona and Jose for helping us choosing our bedroom items. Really appreciate the patience on walking us through this buy. Thank you.
Maryam was EXCELLENT - highly recommend working with her. She was extremely knowledgeable and we were in and out of there with no problem. Thanks Maryam! 🩵
We came in to purchase another complimenting piece of furniture for our bonus room and Antone was great! He greeted us right when we came in and was efficient in answering all of our questions. Super easy purchase .
Antone was very helpful and knowledgeable. Thanks again!
Bryona and Antone were awesome in assisting us with our new couch purchase. Recommend and will be back!
Bryona was so helpful!! Made the process of buying a couch so easy.
Ben Gamble was professional and courteous. He answered all questions honestly with no hesitation. He addressed all line items when it came to pricing. He was concise while providing excellent customer service. He wasn’t pushy and overall had a great demeanor. We bought a sleeper sofa same day and are excited to work with him again. Great job, Ben.
Thank you Antone your the best
Antone was amazing
Bryana was nice as could be. Fun experience
I was dreading buying a new mattress but Sam made the whole process so easy. I thought it was gonna be a huge pain but he helped me figure out what I wanted and got me checked out super fast. I know if I have any more questions then Sam will definitely help me.
Great experience! I went in looking for a new sectional couch but I wasn’t ready to purchase today. The representative Sam walked me through sections of the store to show me what they offer. He did not pressure or push me and provided just a very good buying experience! I will be coming back in the future to buy from Sam. Thanks!
Today we were looking for a morpho bed and there was no one anywhere until we arrived at this place and Miryam treated us in a spectacular way and showed us a Sofa bed that is exactly what we were looking for. I hope all stores have people like her, She is a professional in what she does, charismatic and very kind. My wife and I give her 10 out of 10.
I don’t normally like talking to sales reps especially when I’m not sure what I’m looking for because I think they’re going to take advantage of me, but Sam was extremely helpful when I was looking at the mattresses. I could tell he wanted to help me get what I was looking for and he didn’t pressure me when I walked away without buying anything. If I do end up getting a mattress, it will definitely be from Sam!
Bryona did and amazing job helping me find my new bed set ,I would recommend her for sure!
Bryona was awesome, very knowledgeable fast and efficient in getting what we wanted ordered!!
Bryona was a joy to work with. Very helpful and knowledgeable. Incredible!
Jasmine excellent professional
Jasmine was great!
Bryona is GREAT!
Ben was accommodating while we were picking out our sectional. He even asked us how we were sleeping at night and got us back in the mattress section. It's a beautiful Ashley store.
Outstanding customer service from Antone. I’ll definitely be back!! Thank you 😊
I had a great experience
Sam was awesome! He talked us through all our options, handled our indecisiveness like a pro, and didn't get annoyed when we showed up right before closing to finish the sale. Such a great experience!
Bryona was a great help and was very kind and patient we came in not knowing what we wanted but she was so helpful and helped us make our first couch purchase she also had a very positive attitude
Bryona was great.
Jasmine was very patient and helped me find the perfect bedroom set. If you are looking for a hassle free approach go see Jasmine!! Thank you!
Great experience shopping for a sectional couch. Sam was very patient with us and helped us find the perfect couch for our needs! A+ service, would definitely recommend!!
Justin was Awesome. He could able to assist us to the furniture we dreamt of having and we are happy to make a purchase in the Ashley store, Raleigh.
Jasmin was fantastic! We were taken care of every step of the way with professionalism, patience, courtesy, the works. Certainly will think of Jasmin and Ashley furniture for our future needs
We had a fantastic experience with Antone when shopping for some outdoor furniture. He was funny and attentive and we would definitely go back to him in the future.
We were very fortunate to have worked with Maryam @ Capitol Blvd. She has fantastic customer service and is so well prepared to talk about the merchandise. She is very professional while being super nice and funny. We are very happy to be Ashley customers!!
Sam is awesome very knowledgeable super patient and all around awesome salesman.
Ben was super helpful in making sure we found the perfect couch. He went above and beyond! Thanks Ben!
Had a great experience furniture shopping here, lots of help from the associates
I went in the other day to buy a chair… ended up leaving with a new mattress! Sam was the associate’s name (Sam Simons I think?). He was super friendly and helpful and extremely knowledgeable on the whole store. Will definitely recommend this Ashley store to anyone looking to furnish their home at any level (especially Sam). Cheers!
Great shopping experience! 10/10
Antone was GREAT and knew exactly what we needed! Trust me, let him help you with your furniture purchase
Great customer service as well as a large variety of options to shop from. Highly recommend.
Love this store
Jasmine was very helpful and was able to sell my a den set within 5 mins of being inside the store!! I will be requesting her every time I return to store! Awesome customer service and very professional.
Kerry was amazing and helped me so much with her customer service 😊
Jose Andrades was very extremely friendly and helpful. He explained all the features on the living room set we got. After talking we decided to go ahead and buy a bed room set as well. We are pleased to have met someone who understood our needs and the suggestions he provided were very helpful. We will continue to purchase our future furniture needs at Ashley’s!!!
My husband and I have been looking for a bedroom set for our son. We met Sam in the store and he was so very helpful. We are so pleased with our purchase and our son absolutely loves his bedroom set. We received excellent customer service. We will look to Ashley Furniture for our future furniture purchase.
Justin was an amazing help! Super knowledgeable and friendly! When the time comes we'll be back for more furniture!
Justin was so helpful and patient with helping me to find the most perfect front room set for my new apartment.I couldn’t have ask for a better person. Thanks Justin👍
Come see Ben! Great service and very knowledgeable about all their products. I’ve been buying from him for years! Thanks Ben
Everyone at this location is very helpful. Thank you so much for all of your help. I will always recommend this location to others. 🙂
Antone was helpful!! Will be coming back!
My wife loved the new living room set I surprised her with for our anniversary. Thanks Jose at the store of Captial Blvd in Raleigh NC. If you’re in the area highly recommend this location 👌
Love this Ashley Store location. The staff is super helpful and knowledgeable!
I saw a table lamp come across my Facebook page perfect for my front entry table. I went into the Capital Blvd store and Antone was quick to get to work and asked Kerry for assistance. Kerry located the lamp while Antone assisted me with a chair and ottoman for my daughter’s room. They were awesome and delivered excellent customer service we continuously receive from this location.
Antone is AMAZING very helpful
Antone is the best! Right from the start he let us walk around and look with no pressure and was there when we had questions and gave insightful input without trying to up sell us into something we didn’t want. He was very knowledgeable and quick. He made the process of buying new living room furniture a very easy a quick process!
Went in a few times to find the right piece of furniture and every time Ben G. made us feel welcome, didn’t pressure and went above and beyond to help us find the one with the specific dimensions we needed! Thank you Ben!
Antone was a pleasure to work with. Made the buying process very easy!
Ben helped us get the perfect sectional for our room.
Voris was an absolute pleasure to work with! Great experience!
Sam was amazing! He took his time and showed me the different pieces of furniture that I might have been interested in. He was also very knowledgeable when it came to his job and the furniture. I HIGHLY recommend him!!! I was able to buy three pieces of furniture and hope to buy more with his help!
Antone was amazing! I highly recommend going to him when looking to purchase.
Excellent experience. Bryona was very helpful and extremely friendly making the furniture buying experience fun rather than stressful. We found what we liked and Bryona made the paperwork and checkout quick and easy to understand. We will definitely be back for our future purchases
Bryona was exceptionally nice and helpful. From the moment we walked in we were greeted, but didn’t feel pressured. She checked on us periodically and gave us a chance to look around and was very informative. Everyone else in the store checked on us as well and made sure we were doing ok! We will come back to this location again!
Sam did a great
(Translated by Google) Excellent communication from Mr. José, very kind, I recommend it 100% (Original) Excelente la comunicación de señor José muy amable se lo recomiendo 100%
Sam and Justin were very great today and definitely went above expectations fantastic job
Benjamin was a joy to work with helping us pick out furniture for my Mother in Law. He was kind and patient and made it an enjoyable experience.
Me.grant was a huge help 👍👍👍
Mr Grant was super friendly and saved us tons on our new bedroom suit. Would recommend him to anyone that wants to enjoy spending money.
Kerry was absolutely wonderful to work with at Ashley Raleigh. She was very helpful and knowledgeable in all categories and made the couch buying experience an easy process. Thank you Kerry!
Bryona was the biggest help today. My girlfriend and I came into today looking for a couch. After selecting one that fit our needs, she helped us with an easy financing and payment plan. When it’s time for our next piece of furniture, we’ll be sure to reach back out to Bryona. We give her 6/5 stars.
Bryona helped us find the perfect couch quickly and as painlessly as possibly. Great experience!
I have always have the best time whenever I come to Ashley on Capital Blvd. The entire staff is amazing. A big THANK YOU to Maryam. She made it so easy to find what we want and the transaction was seamless. Such a friendly environment, would recommend to friends and family 😀
Great place to shop! We will definitely be back!
Antone is the guy to see! Edit: Antone is definitely not the guy to see. Sold me a couch in store and told me not to bother checking their website in store was the best price there was. Ended up checking after the fact and found out that he sold it to me for way more than the online price. Pretty sad when you can't even trust a company to price match themselves without verifying.
I would give Antone 10 stars if I could ETA: I would give him 1 star since he lied and said the couch was more expensive online--it was not, it was a whole $50 cheaper and so was the delivery. So to say I am annoyed would be putting it nicely.
Great salesman and informative Justin
Antone was great….
Bryona she excellent service
Antone
Antone
Jasmine was very helpful. Great buying experience
Bryona was a pleasure to work with! She was very attentive and helpful in us buying new living room furniture!
Bryona is the best!
Worked with Ben today and he was awesome! Not pushy, very informative and he answered every question we had! Looking forward to our amazing furniture! Thank you Ben!
Voris was outstanding today. He was patient while showing me all the possible furniture set ups and didn't mind my direct nature when sharing with him why I didn't like certain items. In the end, Voris helped us find exactly what we wanted and worked with us to get the deal done. Thank you!!
Great service, Bryona was super friendly and helpful!
Antone
Great customer experience! Anton was so helpful in helping us find the right couch.
Wonderful experience was made super easy. Jasmine made sure our purchase went well and helped us find what we wanted! Thank you so much!
Jose has been fantastic! We will be back!
Ben was excellent I enjoyed his helping me
Larry was patient and helpful. Great deal on a sofa/loveseat combo!
Jasmine is amazing! Not only did she help us find the perfect couch and love seat, but she was so patient with us the time we had our two toddlers with us. We had to come back another day without them, so we could really make our decision, and she was so helpful in helping us walk all around the store sitting on all the couches and talk about preferences. She is professional and informative but also has just the right amount of making what could be a very boring task, very fun!
Great costumer service! Ben was very attentive and helped me with a last minute purchase of a sofa.
Voris was helpful and respectful to me, as a se ior. He took time to show me what I was Iooking. Very mannable young.
I made a rather large purchase on a mattress a few months ago. While my in store experience was amazing, the customer service I received via phone when asked if I was satisfied with my service was beyond poor. The delivery people delivered my new mattress with no problems. I requested they take my old mattress and properly dispose of it, only for them to throw it outside the trash area in my community. When I called customer service to let them know of the issue (3 different times) each representative told me they had no notes in their systems showing that I called to make a complaint. Everyone claimed they “took note” of the situation and would call back with a solution and no one ever did. If I knew they would dispose of my old mattress outside of my trash area in my neighborhood, I could have done that myself. Disappointed in the service I received for the amount of money I spent.
Do not waste your time. Very lazy workers. Do not try to help. They'll tell you to look around in the store. I see they often do this with black customer. This was my 4th and last time coming to this location.
Thank you Justin for taking great care of Bryant and I! You went the extra mile to get the pricing and availability of our new furniture. Awesome customer service!
Ben was so awesome to work with! He made the process so easy and stress free. Very knowledgeable about the products. Such a great guy and highly recommend working with him!
Ben was great. Will definitely be back for any further furniture needs
(Translated by Google) Last Friday my wife and I were in the store just to look and we were pleasantly attended by Voris at first and then by Jose Andrade. Both very friendly, especially Jose with whom we closed a deal for a living room and a dining room. Finding competent people is priceless and that they speak your language and understand your needs is the best. After an unpleasant experience at another store, finding Ashley Furniture and sales reps like these gentlemen make shopping for your home easier and more enjoyable. Thank you so much! We are happy with the purchase and with the service. Thanks Voris! Thanks Jose! They are the best!!! (Original) El viernes pasado mi esposa y yo estuvimos en la tienda solo a mirar y fuimos gratamente atendidos por Voris en un principio y luego por Jose Andrade. Ambos muy amables, sobretodo Jose con quien cerramos trato por un living room y un comedor. Encontrar gente competente no tiene precio y que hable tu idioma y entienda tus necesidades es lo maximo. Despues de una desagradable experiencia en otra tienda, encontrar a Ashley Furniture y a representantes de ventas como estos caballeros hacen mas facil y placentero las compras para tu hogar. Muchas gracias! Estamos felices con la compra y con la atencion. Gracias Voris! Gracias Jose! Son los mejores!!!
(Translated by Google) Jose gave us excellent service! (Original) Jose nos dio un excelente servicio!
Was promptly greeted by a very polite young man named Voris. He was so helpful and courteous and spend as much time with us as we needed. We will most definitely return for another purchase in the future. Thanks Voris !!
Antone, was great. Was a lot of help finding a sectional that fits our needs.
Plus 1 for Antone
Justin was a fantastic help!
Justin was helpful, knowledgeable, personable, and great to work with!
Ashley Furniture has a wide selection of quality product to choose from. Ashley’s consultant, Mr. Grant, helped us choose a new chair for my Mom. He was very helpful in answering questions and very intuitive by allowing my mom time to try out and “kick the tires” on numerous options. She finally settled on the one and Mr. Grant was readily available to help us with the final sale. I highly recommend Ashley Furniture - friendly atmosphere with no sales pressure to purchase. We will be purchasing more product from this store soon and plan to seek Mr. Grant for his assistance.
Justin was very helpful in helping us figure out which couch we wanted. The game changer as well was the trampoline material under the cushions for all the couches. Very useful when you have kids who like to plop on the couch. 😂😂😂 Thank you Justin!
It was a great sales experience. Everyone was welcoming and they have exquisite taste in furniture which helps you narrow your options. Antone was an effective communicator, knew his numbers for credit purposes, and very personable.
Antone was amazing! He was friendly, knowledgeable and definitely not pushy! I would definitely recommend him!
Special thanks to Voris for all of his help finding us a sofa that fits through the door. I really appreciated his product knowledge and his willingness to break down pricing.
What an amazing experience. I will recommend this store to everyone. Ben was amazing. So patient and knowledgeable. Jonathan GM so humble and patient with my pickiness. Thank you!! A++ from this teacher.
Antone was great
I had a fantastic experience working with Maryam B. at Ashley HomeStore! She was incredibly helpful in assisting us to figure out exactly what furniture would suit our needs. Her expertise and friendly demeanor made the whole process enjoyable. Thanks to Maryam, we now have the perfect furniture setup in our home. Highly recommended!
had a great experience visiting this location and received great assistance and guidance from Jasmine - will be back!
Ben helped us find the perfect sofa set for your granddaughter at a great price. He was helpful and was not pushy in any way. We ended up looking around and coming back the following day. Would highly recommend him if you’re looking for home furniture. We would definitely come back and will be looking for Ben.
Ben was extremely helpful and knowledgeable about the options and steps to receive my furniture. I would definitely recommend Ben and would shop here again!
Voris is amazing. Very thorough and knowledgeable with a low pressure approach.
Bought a recliner sofa and dining table from this location. Voris was very helpful and knowledgeable about our selections…would highly recommend asking for him when you come in!
Thank you Voris for all your help! Great attention to detail and very knowledgeable. So friendly and patient. You'll be in great hands with Voris!
Our experience with Mr Grant was excellent. He was thorough and answered all our questions with a smile.
Anyone is great, amazing experience
Sales Associate (Ben) was patient, kind & friendly. Never felt pressured at any time. Great experience!
Today maryam b help me and she was amazing!!!, very helpful I look forward to looking for her help again the next time I go into Ashley's
Love this store!!! Antone was a dream to work with. He was very informative and got us a great deal.
Ben was very patient with my indecisiveness and made me feel at ease with my choices.
The best!!! Very knowledgeable, and helpful. GOOD JOB Maryam!
Antone was great
Sam was super helpful and made everything very easy!
We had an amazing experience with Benjamin picking out furniture for our whole house. We ended up finding everything we needed and more without trying to sell us on stuff. I would highly recommend him for any future purchases.
Benjamin was amazing. He work with us on designing everything no pressure super nice. Bought our complete house furnishings from Him. Totally coming back!!!!
Benjamin Gamble was very professional and meet all my needs. I would recommend this location.
Mr.Grant was very helpful in us finding the perfect living room furniture. Delivery is set for next week fingers crossed we will have the same experience
Antione was super helpful and highly recommend working with him!
Antone was extremely helpful! We will definitely be back in the future!
Voris was amazing ! couldn’t buy it the first day but took his info and came the next day, price matched online too !
Maryam was so amazing. Love her she was a queen. Ask for her when you go
Virus was incredibly helpful! Both personable & professional
Thank you for helping us find a couch, Voris!
Boris McBurnette was extremely helpful in our search for the right couch! Thank you!
Voris was very helpful and found us exactly what we needed!
Antone was amazing! Thank you for helping us out with selections! We walked out of the store happy customers.
Great store and selection with very friendly and helpful staff
Great customer service by Justin. Patient with all of my jumping around from chair to chair!
Jose Andrade, was excellent at helping me find the recliner I was looking for, very detailed & knowledgeable, very friendly & wasn't pushy, made me feel comfortable. I'm happy with my salesman & purchase. Looking forward to my recliner coming next week.
(Translated by Google) Very good experience, Jose explained everything we needed (Original) Muy buena e experiencia jose nos explico todo lo que necesitamos
I worked with Voris and he did an excellent job. Great customer service, outstanding.
Ben Gamble was the best! Super friendly and helpful. Enjoyed working with him. Can’t wait for our new couch to be delivered!
Amazing loved it goated
Justin was just great !
When visiting Ashley's home store I received excellent service from home furnishings consultant Maryam Butler, she runs the business professionally. Thank you very much.
Shout out to Maryam. She is very helpful and listens to customers needs. Ask for Maryam!
A1 service at the Raleigh store. As soon I entered I was greeted with a smile by Jasmine. She asked what I was looking which was a bed set for my son. She took me to the location. I asked questions about the merchandise I seen online and she explained everything very well. She made it easy for me to make a purchase. I was happy to purchase a bedroom set and a box spring. I was not even in the store for an hour. Excellent service I would definitely recommend location to family and friends.
Maryam is the best!!!! Thank you MARYAM!!
Sam is great!
Sam was soooooo amazing! He lives in a luxury apartment also which gave me so much inspiration! Sam is my favorite because out of all the stores I went to he was the only one to ever give me a break down of pricing! Pay him Ashley! 💜
Great costumer service.
Jose was extremely helpful and we are very happy with our sectional purchase from Ashley.
Sam was very kind and helpful
Jose was so helpful. Thanks
Customer service was amazing!!! Sales associate Sam went above and beyond!! Sales associate Jasmine went above and beyond! They need more customers service interaction like these two! I will definitely be back because of these two thank you
Jose was literally amazing helping my family find exactly what we wanted for our dinning room ! If you come by be sure to ask for him !!
We just moved here and remembered that Ashley had a sale on sofas and outdoor sofas. We found what we wanted with the help of Justin. We saved about $500 over their competitors' prices. The delivery time was acceptable. Overall, it was a painless experience.
Knowledgeable staff.
I recently purchased a nightstand off of the floor and decided to purchase another online. The online price was $48 less than in store, almost 50% difference of this nightstand. The Ashley headquarters said that I would be able to get a price match within 60 days from the store through a refund. The local store says they are unable to provide a price match for the previously purchased item nor a credit for a future purchase even though I purchased it 3 days prior. I have checked a few additional items and all are at least 30% cheaper online than in the store. I highly recommend trying out furniture in the store and then purchasing online using the item number or looking up online prices while in store so you don't overpay. Why pay more money in store if you can save a bunch of money online and this store does not honor the price match. This case was a 50% savings.
Antone was so personable and helpful to us with our first experience at a furniture store! He presented us with helpful information and never rushed or made us feel obligated. He even offered to move furniture around so we could have a better idea of what it may look like in our home! We are very satisfied with our experience and look forward to our new sectional arriving tomorrow!
Ben was great! He lead us to the sofa we were looking for and helped with protection and delivery.
We had a great experience shopping for 2 couches! Ben was friendly, courteous, and helpful! We will be back!
The staff was very helpful and accommodating to our needs.
Maryam B. She was very helpful and informative!!! I really enjoyed her bubbly personality!!! My family and I will be back to see Maryam!!!
Had a better experience this time. Jose Andrade made my second purchase a lot better than the first.
Maryann did a great job! She really earned this sale! She work with us well!
Jasmine was great and super helpful!
Jasmine was very helpful!!!!
Ben was great! He helped us find and new mattress and frame without feeling pushed to buy anything!!
Jasmin was great! Thank you
Great experience….. Mariam was my salesperson, she went way beyond to help me out. Go in and ask for her, you will not be disappointed!!! She’s the best there!!
Antone is the man to go to.. hassle free service. Answered all my questions and got everything done quickly
What can I say about Bryona… she was SUPER amazing. She went the extra mile to assist me. She has my business. I would highly recommend her.
Benjamin was an awesome sales associate. Introduced hisself, explained their pricing boards and then most importantly, left me alone to wonder on my own. Found what I was looking for. In and out in 30 minutes! And furniture in stock, which is rare these days.
Maryam is so AWESOME!!!!!!!!!!!
Voris was absolutely fantastic!!
Antone is the best! 5 star customer service!
Antone was amazing great customer service.
My family and I had an incredible experience in your Raleigh store today with Sam Simons. He was knowledgeable, personable, and fun and made our experience comfortable and easy! We left feeling confident, with all our questions answered and expectations fulfilled. Sam will be our first stop for any future furniture needs!
My boyfriend and I went in looking for a couch for our new apartment. The reason I’m giving five stars is solely because of Sam. The minute we walked in Sam was nothing but warm and welcoming! He helped us each step of the way while searching for our perfect match, answered all of our questions with patience and clarity, and eventually helped us find our dream couch. There is no one we’d rather have helped us. What is normally a stressful experience, Sam made it a wonderful one!
A HUGE thank you to Sam for being an absolutely amazing salesman, and securing us with our brand new sofa at a beautiful price. He was kind, funny, and caring of our needs. Go to Ashley and ask for Sam to help you!
Had a wonderful experience here and thanks to Jose Andrade we ended up purchasing my moms bedroom. Very nice!
Bryona was amazing sales person ! She helped me patiently for all my queries. Thanks
Antone was great
We had a great experience both visits. Mr. Grant was fantastic to work with. We purchased a couch and can’t wait for it’s delivery in a few days. Would definitely recommend!
Voris is amazing, great to work with and very patient and kind!!
Jose was an excellent person and very kind 100% recommended
Jose was really helpful and such a great person
ANT
Maryam was great she explained all of the benefits for the adjustable bed that i purchased. Things that I never even considered. She was great and very patient with all of our questions and concerns.
Antone is the man! He was so personable, knowledgeable and hilarious!! My husband and I thoroughly enjoyed working with him. He literally helped us rearrange the floor room so we could visualize what we needed! Enjoy that trip to Cancun in a few weeks, we can’t wait for our new couch to arrive!
EVERYTHING about this Ashley’s location is EXCEPTIONAL. Customer Service is top tier. And they have so many GREAT QUALITY options! If i could give them 1000 stars I would! 10/10 recommend!
The staff was very helpful and friendly
Very good service
Bryora was super helpful getting me checked out and scheduled for my delivery and assembly!
Voris was awesome at helping my wife and I find our new couch and dining room table!
Professional and very organized
Antone was such a huge help and was so kind!
My Sales Person listened to my needs He was a product expert. He made the entire experience fast and friendly. Job well done!
Ben was very helpful in assisting me with purchasing new bedroom furniture. He was very patient and worked with me as I decided which options were best for me!
Mr Grant was very professional, helpful and respectful. Recently moved into town, was in need of a sofa. He was very accommodating to our needs and helped us obtain the right furniture for our new place. Will return again. 5/5
Sam was amazing.. helped me with everything.. top notch employee
Just had a wonderful experience here! Benjamin was very nice, professional & extremely helpful! Will definitely be back!
Had the best service at Ashley on capital. Looking for furniture hit up Bryona!!! She is the best sale person.
Jasmines level of effort and efficiency goes unmatched. Got me what I needed and FAST. Highly recommend her!!
Antone was super helpful. Showed us exactly what we needed in our price range and wasn’t over aggressive on selling us on anything we didn’t want. Give this man a raise!!
Jasmine was phenomenal when helping purchase our couch. Great experience all around!
Jasmine took great care of us on purchasing our new couch, great customer service.
Jasmine was extremely helpful and friendly.
Jasmine was awesome. Super helpful!
Jasmin was fantastic
Benjamin was wonderful to work with at this location. He was helpful, let us browse, and then worked with us to get exactly what we wanted. We’d work with him again in a heartbeat.
Our sales guy was very helpful and knowledgeable and answered all our questions. He was also very patient while my husband and I decided on which piece of furniture we were buying. Can't wait for it to be delivered!!
Sam was excellent. From the moment we walked in he was attentive when we needed him, and gave us space when we needed it. Ashley's has a pretty good selection, but Sam provided even better service. Whether in store or online, he will be able to assist in finding something nice for your home.
Just left Ashley's and had the most amazing experience with the best rep. Sam was AWESOME!! Not only did we get an adjustable purple mattress at a great price, we got 5 star service from Sam the whole time. If you need anything, go see Sam. You won't regret it😊
Antone I love to share my review for Antone who recently helped me find the perfect mattress and couch at Ashley's Home Store. Antone's friendly demeanor made us feel welcomed and comfortable. Not only did he have an impressive knowledge of the products, but he also took the time to explain the features and benefits of each one. One of the things that impressed me the most about Antone was his ability to work within our budget. He took the time to understand our financial constraints and never pushed to spend more than we was comfortable with. Instead, he showed us options that met both of our requirements and our budget, which I truly appreciated. Ultimately, we found a mattress and couch that we absolutely love. Thanks to Antone's expertise and guidance. He’s the sales person you want!
The service provided by Jose Andrade was top notch.. really recommend Jose A for any furniture needs.
Maryam was very helpful, welcoming and attentive to our desires!
I stopped in to the store to purchase a dinning table set that I had seen online. I was greeted by Sam with a friendly smile and the whole experience was amazing!
Bryona was amazing. She help my family and I get an affordable living room and bedroom set. She was very helpful!
Just got a new sectional. Am very impressed with management here. Sales manager Antone Greene helped us get a great deal. Would come back next time I need some furniture.
(Translated by Google) I had an excellent experience when buying thanks to the good attention of Mr. José Andrade, better impossible 🙏🏻 (Original) Tuve una excelente experiencia al comprar gracias a la buena atención del señor José Andrade, mejor imposible🙏🏻
Jose Andrade was very attentive and informative on the furniture we were looking to buy. He got us the best deal he could. We couldn’t be happier with our purchase.
I got 2 bedgear pillows that went flat and hurt mine and my husband's back. We have called several times with no call backs and finally called BedGear to only get told that we was not properly fitted for the $200 a piece pillows we bought. Bedgear said we was supposed to be asked questions etc to get fitted for their brand pillows. Ashley's furniture said they only had 1 option of BedGear pillows in stock and that's what they gave us. They refused to exchange our pillows for the correct pillows and refused to refund us our money! So after spending $12,000 with Ashley Furniture we have gotten nothing but ripped off and I will be posting this on every platform Ashley's has. Our furniture has also came Damaged and it is such a fight to get any replacement. I will be warning everyone about this Store if this is not made right on all platforms Ashley's has. This is so wrong that we spent so much money for damaged furniture and $400 on pillows we can't sleep on and that cause us pain all because it was the only option they had in stock. It wasn't until we contacted BedGear that we found out why we hurt, they told us each one of their distributors are trained how to fit clients for the right pillow. I'm not even going to start on the damaged furniture we received to only get replaced with more damaged furniture. This is a lot of money spent and it seems like we will be having to take legal actions. Sent from my iPhone
Sam has been patient and fantastic. A great personality and very helpful
Voris was a huge help! He was patient and willing to help in any area. Thank you!
Jasmine was awesome! Very thorough and helpful!
Jose was very flexible and took his time with assisting us to pick out our furniture and helping us get all of our wants for our new house ! Everyone at the store was very attentive and made sure we was taken care of during the whole process.
Great experience. Went to 3 other furniture stores and received high-pressure at each one to purchase. We still needed to get our measurements for my living room. When we walked into the Ashley furniture on capital boulevard we were greeted by Antone. He was extremely professional, and totally understanding about us needing to get measurements still. He Helped us through the whole process and we came back the next day and purchased a living room set.
Sam at the Ashley location on Capital Blvd. in Raleigh provided amazing customer service. He was very personable and knowledgeable about what I came in looking for and needed.
Helpful and gave me and my partner plenty of time and space to decide on what to do for the couch we were looking for.
Antone was doing great 👍
I only buy the furniture in my house with the seller José he is amazing and very attentive!
From the moment I walked in I was Greeted with a smile and such politeness. Benjamin was very knowledgeable on the products. As well as patient with all my questions and concerns. Would definitely refer family and friends to shop at this location.
Maryam was amazing!!! Thank you best sales person!!!!
Maryam is the best and we got the best deal
Excellent attention from Jasmine and Mark. ✨
Maryam B was awesome and so nice
Antone was phenomenal!! I Couldn’t say anything negative about my experience. Antone & I created a nice relationship during the time I was there connecting about personal things & furniture. He was so helpful and informative. Would definitely ask for him if you go, I know I will!
Jasmine is such a great person to work with . She has been very helpful with her knowledge of the furniture
Jasmine, thanks for your help. You were great to work with!
Jasmine is so attentive and knowledgeable. Such a great person to deal with
Jasmine is very funny and expressive
Whenever you visit Ashley Homestore on Capital Blvd, Antone is the best person to work with.
Ben was very helpful in the selection of our new sectional. He helped us visualize what the furniture would look like in our living room and provided a recommendation for the appropriate sized rug to go with it. He helped make the purchase process very easy to understand.
Sam was great. Super helpful and nice.
Had a great experience at Ashley’s! Sam, was very helpful in finding us the perfect sectional for our space. He was patient and answered all our questions. Also helped find the best deal on our sectional. Highly recommend for a positive experience!
Bryona was awesome!! Had a lot of patience. Very knowledgeable. Mark the manager was really good as well
I recently visited the Ashley Store on N. Capital Blvd, Raleigh, NC and was greeted by Sam. He was professional, courteous and informative. I knew instantly he was a STAR employee at Ashley Store. Sam assisted with: 1. Situation – Allowed me to express what I needed. 2. Task – Informed me of all available options. 3. Action – Demonstrated maximum potential of the options. 4. Resolution – Allowed me to make an informed decision. Thank you Ashley for having a STAR like Sam.
Excellent services and experience, Jose was very helpful person I do really recommend the store and him
Went in with my roommate just to shop around for a dining table and was greeted by Antone. He was personable, answered all of our questions, and made sure that we liked the combination of items that we picked out. Antone was very knowledgeable and easy to talk with. If you go into this store ask for Antone. You won't regret it.
Antone was a great help with purchasing our new dinning room table and benches. He was professional and a joy to talk with. Ask for antone, you won't regret it!!!!
My sales person was a pleasure to work with even through my indecisiveness. Benjamin took his time until I was sure of what I wanted and stayed until closing to make sure I was satisfied.
We just bought a couch and loveseat! Maryam was very friendly and an awesome help! She was a very patient listener as we discussed different options to fit our challenging living room layout. She wanted to make sure we were totally happy with our purchase. We would definitely ask for her again!
We worked with Maryam B. to purchase our sofa and loveseat. She was very knowledgeable about the products, extremely helpful with our decision making, and a pleasure to work with. We will certainly seek her out for future purchases!
Love coming here for my furniture needs. The selection is abundant and I always find what I'm looking for. Voris, my sales consultant was amazing. He waited patiently for me to figure out what I wanted and answered all my questions. He was the best!! I'll be back again when I'm ready to upgrade another room. Thanks Voris!!
Aton was awesome. Helped us find just the right furniture! Go bears
Voris was very helpful and knowledgeable. The selection in the store was great.
Great experience! Kerry is the best! Would come back again and get more furniture! They are super helpful
Thanks Ant, you'll keep one eventually
Antone was great!
It is a Nice Place The Furniture Is Comfortable, The Response team is nice and supportive, and it was really easy to buy furniture did not have to wait long. 👍🏽
Jasmine was very helpful today !
Jasmine was very helpful and knowledgeable in the products. She shared different styles and pieces of the collection we were looking at. She didn’t pressure us but instead worked with us and let us do the shopping.
(Translated by Google) Thank you very much Mr. José Andrade for your excellent service and kindness 🤩 (Original) Muchas gracias don José Andrade por su excelente servicio y amabilidad 🤩
Antone was great, He give us a wonderful price for our new couch, and went with us going back and forth until we found a price we were happy with. Excited to walk out with a wonderful sectional for our family. Highly recommended him.
After waiting almost a full month after the original delivery date was scheduled and taking off 3 days of work, I have yet to receive a delivery. After being told our order was dropped off the back of the truck, damaged during delivery, failed inspection, unable to arrive on the correct date due to scheduling issues on Ashleys end, the couch has failed to be delivered three consecutive times! Upon the third delivery, no attempt at delivering and dropping off in home was made possible. The lack of effort to make any accommodations is highly frustrating. All doors are standard size, no excuse as to why the delivery could not be completed, thats just called being lazy. If you plan on purchasing through Ashley, good luck! Disappointed and dissatisfied.
Just visited Ashley and got greeted by Bryonna. She took time to answer all my concerns. Highly motivated to help me find the perfect bed for my home. 100 % recommended to shop with her at Ashley’s
sam hooked us up
Sam was great help! Found the right dining table for my family
Ben was very professional and he took his time with because I was undecided of what I wanted. He was very patient. I think he did an excellent job
Today was a fantastic day at Ashley Furniture on Capital In Raleigh, NC as my sales rep was Maryan, very pleasant, knowledgeable and professional.
Antone 5⭐️⭐️⭐️⭐️⭐️
Jasmine at the North Raleigh store was fabulous! Very knowledgeable, helpful, and patient in assisting me with my recent recliner purchase😎 A very pleasant experience!
Jasmine was really helpful and great customer service from her. Definitely recommend her
(Translated by Google) Excellent attention please look for José Thank you (Original) Excelente atención por favor busquen a José Gracias
I visited Ashley Outlet on Capital Blvd and was assisted by Bryona. Bryona was so helpful and patient with us. She is awesome. You will not be disappointed if you is available to assist you with your purchase. She is truly a five star associate at Ashley Outlet
My shopping experience with Jose was delightful! Thank you!
I had the pleasure of working with the sales manager Antone, he was very helpful and attended to my needs, I would highly recommend asking for him when walking into the store.
Sam was very friendly. He made this a smooth and easy process. Highly recommend!
Sam was a great help! He was patient and showed us various options of the style we were looking for! I highly recommend visiting Sam at Ashley!
Jasmine & Maryam were the best! Amazing customer service, they found me and my boyfriend an amazing couch & bed frame!
Jasmine helped us to get our new furniture. She was able to answer all of our questions. Very informative she is.
Jasmine was excellent purchase Abinger sleeper sofa from her. She knows the quality of the furniture.
Great place with a wide selection of nice furniture. I was helped by Ben who did a fantastic job helping me find what I was looking for.
The level of customer service provided by Bryona & Maryam was efficient, gracious , informative and professional. Thank you for taking the time to help me choose quality & trendy furniture for my new home . I truly appreciate your exceptional customer service and I want to take the time to express my gratitude. With Kind Regards , LeVesa S.
Ben Gamble did an awesome job working with me and sisters! Ben was very patient and helpful as we made up our minds and compared different items with others to get the best piece of furniture for each individual involved! Ben was very laid back, gave us great customer service, had a great attitude and a great sense of humor! Ben went above and beyond to make sure that we got exactly what we wanted and at a great price! I highly recommend shopping at this Ashley Furniture Store located on Capital Boulevard in Raleigh, North Carolina, because it was a very pleasant shopping experience!
My experience going to Ashley's furniture was great! Ben did a very good job helping us find what we were looking for.
Ben was personable, knowledgeable, and very helpful. He took the time to explain each item and how they functioned. He was happy to answer all of our questions and made us feel comfortable with a large purchase. I wouldn’t hesitate to purchase from him again.
Jasmine was super helpful in assisting us with bedroom furniture 😁😁💜 we will be back to see her !
(Translated by Google) Excellent service, quick response to credit. 100% recommended (Original) Excelente atención, rápida respuesta al crédito. Recomendado 100%
Voris was extremely helpful with picking out a sectional couch meeting my concerns. He showed me multiple options of different materials that fit to what I want.
Maryam was extremely helpful and was a pleasure to work with!!
Jasmine was so professional and very knowledgeable of the type of furniture that we are interested in. We will be back very soon. She is so beautiful too!! Love this store!!! Jo Anna and Linda
Jasmine was amazingly helpful in showing me bedrooms sets offered by Ashley’s.
Benjamin was very knowledgeable and helpful. Great experience!
Everybody was on deck, trying to make me happy very impressed with the customer service totally in love with my living room set. Thank you Ashley team..
We had the best experience at Ashley purchasing furniture two weeks ago. Sam S. was a tremendous help to us and guided our decision when we were not sure what would go with our decor. He is a fantastic sales person. The delivery was quick and easy! Better than our delivery experience with other furniture stores. We will be back!
Jasmine helped out very nicely answering all our questions. Even made us a fine offer on the couch set. Thank you
Maryam was amazing!!!! 10 stars!!!!
Great experience with Maryam! She was extremely patient, positive and all around supportive!
Bryona was very helpful in meeting my needs. She ensured I had all the possible options before I made a decision.
Sam was our salesperson and he listened to what my wife and I wanted with our bedroom set and basically hit the nail on the head with his first choice. My wife just fell in love with the set and with such a great deal on it between the sale and Sam and management, we also picked out a matching piece of furniture to go in our family room. To our surprise when we received our price they basically threw in the added furniture for like 40 bucks. It was a great experience with no pressure to buy now and no pressure to buy a certain set. Sam was very nice and made small talk that made the entire experience relaxing and we will surely be taking our business back to Ashley’s Furniture. ,
This store in Raleigh was a bit shocker to us. Me and my wife always used to go to Glenwood avenue and somehow missed out on this on Capital Blvd. But this store had a lot of options and new and great collections. And their store associate/manager Ben was very helpful in suggesting us the best possible furniture and got us the perfect deal. Strongly recommend checking out this store.
Had a great experience with Sam. Easy to work with, understood what I told him I wanted and showed me everything within my price point that mattered without wasting my time. I got a great deal on the items I was looking for, and an easy delivery option. Kept his card for the inevitable follow-on shopping trip I'm sure the wife is already planning for the next round to feed her furniture fetish.
Samuel was a great help with guiding me towards the couch I needed. The purchase process was quick and easy because of him.
Sam did a wonderful job helping us pick out our new bedroom and getting the price the way we wanted it!
Wonderful experience. Ben Gamble great sales person. Got a great deal on a sofa and loveseat. In and out in minutes the process was easy and simple.
I purchased a bed, nightstand, and mattress from Byrona. She was very friendly, personable, and knowledgeable about the available options. I will definitely do business with her again and I highly recommend working with her.
I recently visited the store with my mom and we were assisted by Bryona. She was very knowledgeable and her expertise made the process easy and enjoyable. I would definitely recommend shopping here!
Maryam B at the Capital Blvd location was amazing from the minute we walked in the door and continues to support our order through the delivery process. We walked in to look around for the memorial day sale and ended up leaving extremely satisfied with our purchases and service. She is very friendly and communicative and most of all honest. I highly recommend going to see Maryam for your orders.
Sam was great. Very personable, friendly and took the time to answer questions and explain everything in detail without pressuring us. Thank you, Sam!
Sam helped my husband and I find the perfect loveseat for our new house! He was very helpful and easy to work with.
Great customer service, Super helpful & friendly
Jasmine was great, highly recommend! Thanks for your help 👍
Benjamin was so helpful, knowledgeable and patient with my decision making.
Ben was the best at helping my family pick out furniture for our new home. He was amazing, definitely recommend!
Walked in with my purchase in my head and on my phone. None in store...bought "blind". Pretty quick transaction.
Sam helped my mom and I purchase a new dining room set. Sam was pleasant and we felt no pressure from him whatsoever. Sam was knowledgeable and helpful throughout the decision making process. Thank you Sam!
Our purchasing experience with Jasmine was effortless.
Very sweet Employees! and store was well kept and had exactly what I needed
Maryam was absolutely amazing! She found the perfect couch for what we needed, the best discount and was so incredibly personable and fun to be around. She deserves a raise! Could not speak highly enough of her.
Maryam B was fantastic to work with! She spent so much time working with us and helping us pick out the perfect sofa love seat!
Mr. Grant did an amazing job working with our family to purchase furniture for our new house. His patience and willingness to work through our specific needs really showed how dedicated he was in making our experience stress free and rewarding.
Jasmine was very helpful and attentive to my needs. She helped me find the perfect dining set for our new home. I will be back to see her for my next furniture purchase!
Jasmine went above and beyond to help us find out perfect dining table and chairs. Her patience and knowledge of product was exceptional. I will definitely be back to see Jasmine.👍👍👍⭐️⭐️⭐️⭐️
Sam was a rock star from beginning. He wasn’t too pushy and let us shop at our own pace. Even tho he was busy on the floor on Memorial Day, he was quick to answer any questions we had and very knowledgeable. Would definitely recommend seeing Sam.
Came into the store looking to purchase a bed. Ben greeted us and gave us time to look around and explained the different options to us. Ben was knowledgeable and ensured I was given the appropriate amount of time to consider my options. Overall, this was a great experience, and I highly recommend this location and Ben.
I had an incredible shopping experience at Ashley Shopping Center. The variety of stores is great, with something for everyone, and the staff were friendly and helpful in every store. It's clear that the owners take pride in the maintenance and cleanliness of the property, as everything was in top condition. Plus, the convenient location and ample parking make it easy to access. I would definitely recommend Ashley Shopping Center to anyone looking for a fun and stress-free shopping experience."
Absolutely amazing customer service! Kerry was over the top helpful. She was so patient with me and answered all of my many many questions. You are so lucky to have such a wonderful employee!
Adriana was so kind and helpful while I was just browsing the store. Love this location
Adriana is so welcoming On the phone, and very helpful told me everything in needed to know before I can in store! Definitely will be coming back soon
Voris was extremely professional. Allowed the space and opportunity to make informed decisions about my purchase, and gave solid options and alternatives when I had questions. Great experience! I recommend checking him out.
Jasmine was a great help, very friendly. Very happy with our experience.
I had an excellent experience!! Mr. Grant was so helpful, and he helped find the PERFECT couch for me. It's fun, fluffy, and functional!! I can't wait to have it delivered. 😊
Maryam was the absolute best and most knowledgeable representative I’ve ever worked with at Ashley! She took great care of me and I can’t wait for my new furniture.
If you want great service and a no pressure buying (or just browsing) experience when you are looking at furniture, then Ashley Homestore on Capital Blvd in Raleigh is the place. Voris Mcburnette gave me a warm greeting from the start and was the main reason I made my couch purchase in store. Voris asked what I was looking and he took me around to the options that were available in the store. What I wanted was not there but Voris took the time to go over what Ashley Homestore had online. We chatted and eventually came across what I liked. Shout out to Voris for not pressuring me and making sure I was a satisfied customer before I left the store. I am definitely sticking with Ashley Homestore for my home furniture needs.
Jasmine is awesome. She is very knowledgeable, patient and kind. She helped us get what we needed. Thank you
Jasmine was very helpful and I received the best price on my new dining room set. Thanks for making it so easy!!
Go see Antone at the Capital Blvd location. He is super friendly and fast. I had a short amount of time to shop for discounted rugs on the Memorial Day promotion and he had me out the door in less than 40 min. (With FREE delivery and a discount on top of the amazing sale they are having right now) Thanks Antone! We will be back for sure :)
Sam is awesome to deal with. He was extremely helpful and was at all times respectful and pleasant! We will come back and ask for him by name!
Jennifer Buchanantook care of me. I told her what I was looking for and she got me to perfect bedroom set. I take delivery in a few days. Please ask for Jennifer if you go!!
Than you and. Janine for you assistance with my purchase. She’s very professional and customer friendly.
I had such a pleasant experience at this store. Jose was so knowledgeable and patient. He helped me get the perfect mattress.
My sales rep. Jasmin was wonderful! She's very professional and patient.
Jennifer was AMAZING. She was patient and extremely helpful! When you visit ask for her!!!
Had a great experience with Voris very helpful and knowledgeable. Thank you for the great service.
Jasmine was great!!! Very informative!!! 5stars times 20!!!
Jasmine was very professional, very friendly and made my shopping very pleasant. Thank you .
Jasmine was very attentive & patient. She helped me pick out my livingroom & dining room furniture. I left feeling satisfied. Thanks Jasmine 💜 Go see her she’s the best.
Jasmine was Very Nice, Knowledgeable and Helpful.. Thank You Jasmine!
Voris Mc Burnette was very helpful. I would recommend him to any shopper visiting this store at Raleigh capital store.
Benjamin was really helpful and very pleasant to work with, he found the best furnitures for us.
(Translated by Google) Jose is the best at this location! He speaks both Spanish and English and always hooks you up with the best deals! Jose is the best in this location! I speak Spanish and English and he always has the best deals! (Original) Jose is the best at this location! He speaks both Spanish and English and always hooks you up with the best deals! Jose es el mejor en esta locación! Hablé español y inglés y siempre tiene las mejores ofertas!
This have been the best experience I’ve had! The customer service is superb. I came in with a lot of questions and the associates were very nice and helped make my vision into a reality.
Maryam was awesome. She clearly knew what she talking about when it comes to Ashley furniture. I am highly satisfied. The Ashley furniture store on Capital Blvd in Raliegh, NC
Voris was such a big help in finding the perfect bed for my husband and I! We got such a great deal too!! Thank you Voris and Thank you Ashley Store!!
Voris was very helpful and enjoyable to work with. We look forward to our new couch! Thanks!
Jasmine was amazing! She was very knowledgeable and very helpful. We will definitely be back because of her.
Jose was wonderful and helped us with our entire purchase from beginning to end. The store was very nice and well maintained. Great customer service all around.
Ben was awesome. His knowledge and expertise was greatly appreciated. He made sure we was comfortable in what we was purchasing. Ask for BEN
Ben is very excellent. He had no problem showing us whats on the sale floor. He answered any questions that me & my mom had. He went above & beyond to find what my mom was looking for on her new home journey.
Jasmine was great!!!!
I had a great experience with Jasmine today! She provided friendly service and helped me find exactly what I was looking for. There was no pressure to buy (like I’ve experienced at some stores), but she let me know about Memorial Day sales they currently have.
Jennifer was extremely helpful!
Ben was great.
Ben is great!!!!!
Ben was very kind and helpful. The service was amazing!!
Ben was an amazing sales person
Ben, thanks for the great service
Jasmine was very helpful and courteous and took her time to help us
Thank you Voris for making our search and buying experience at Ashley so seamless. And for your professionalism and patience with our many questions!
Jose was very nice and attentive. I appreciate his patience with our purchase as he helped with exactly what we were looking for while having our toddler around.
Sam was great with making sure I had everything I needed.
I don’t want to give any stars, but giving 1 star because Antone (sales manager) was fantastic but my experience outside of that was a nightmare. If it were not for him I’d have never given anything. I had to run home and get my truck in order to pickup my furniture set that I bought. The set included large sofa swivel chair, large coffee table, 2 end tables and a rug. I returned knowing that Antone would be gone for the day. The sales manager on last night was of no help. I thought when you purchased furniture, especially from Ashley, that it would be brought out of the store. Not the case. Not only did my son and I have to carry ever piece out to my truck, we had to carry it from the back of the store, while weaving around all of the other furniture. Since I was not allowed to park in the back of the building. After moving the first piece I even went back to the manager and explained how difficult it was already proving to be but he assured me I had to be parked in the front. I asked about picking up the stuff that would not fit, on that coming up Saturday. I was told that if I didn’t pick it all up within 24 hours, they could not guarantee the remainder of my purchase would still be there. As my son and I were carrying out the large coffee table, the base/bottom legs, literally feel apart, busted and cracked. It was like it was a joke to the guy. Nothing they would do because it was a “floor model and I had already paid”. WTH???? I still didn’t receive help by him with loading, nor did my table get replaced or even offered to be fixed. Buyer beware. You spend thousands and you have to load, not including anything that falls apart while loading. BE VERY CAREFUL when shopping Ashley home furniture. Ask all of the little questions, prior to paying.
Jenn was great to work with, she helped us find just what we were looking for and provided us with all the answers we were looking for.
The moment I walked through the door Sales Manager Antone Greene was extremely attentive to my needs. He provided his full attention and guided me through a selection of what I requested , going over each of the sofa features while highlighting the promotions and benefits of purchasing with Ashley Furniture. He spoke softly and calmly , never making me feel rushed, never making me feel judged or obligated. It moved me to forego any shopping around and make the purchase on the spot. A wonderful experience through and through, I am thankful
I had such a wonderful experience in the store today with Maryam! She was so friendly and knowledgeable which really made it a positive experience when making a large purchase like bedroom furniture! She also presented great financing options without making us feel pressured into a sale. I would recommend this location to anyone!
Lovely experience. Maryam was helpful every step of the way. She helped explain all of the different style and financing options. If I ever need more furniture I will certainly be returning.
We had Sam as our sales person in the Raleigh store. He was so patient with my wife, took the time to explain and put ideas in what she had in mind. Even after working hours he was messaging her and helping her. Thank you so much Sam! Highly recommended.
The experience started out well. Then their internet went down as our consultant was finishing our paperwork and payment and it went downhill from there. We waited for an hour and our consultant tried to get help with his computer from the finance manager ( I can't understand how she is anyone's manager) and her attitude was out of this world with him and us also. If she had as much common sense as she had attitude, the experience would have been better. I called the 1-800 customer care line when we left to make sure our order and payment went through and was correct and that call only took 2 minutes versus the additional hour at the store. As someone who has always been in customer/client facing careers, it amazes me the lack of service that happens today. Management please give that woman a job in the back where she doesn't have to constantly interact with others. She does not have any people skills. Just from my time there, I can tell her attitude is damaging to her co-workers as well. Pretty disappointed in my first and now last purchase at Ashley's. **Update: I have reached out to the number sent in the reply to the review twice and still have not heard anything back. To add to it, our leather sofa was delivered with a tear on the back. I called right after it was delivered when I saw it and I am still waiting on a confirmation for the tech to come out. The guy I spoke with on the phone sounded rushed and in a mood. This has been the WORST experience ever. I guess if we want furniture in the future we will stick to local furniture company's and if need be try Rooms To Go. I will never shop at Ashley's again and will never recommend them.
Jasmine was very helpful!
Great service from Bryana, found everything I needed and she thoroughly walked me through everything.
Bryona was amazing definitely made me feel comfortable and helped me find exactly what I was looking for!
Ms. Jasmine was very professional with our tour for the day. Her hospitality warmed and welcomed us from the door to our purchase. She’s most definitely someone I’d recommend as far as helping making your house a home. My wife and I are happy customers and will always come back to Ashley’s.
Friendly Staff and nice selection of furniture
Excellent Store, Jose was very helpful sales person ,amazing managers teen !!!
My salesman was Jose Andrade and he was incredibly nice. Couldn’t recommend him enough.
We had a wonderful experience at Ashley’s. Antoine was attentive and patient. Thank you Antoine for the wonderful service!
Antone was super helpful and accommodating. Definitely coming back!!!
Antone is a very good sales person; I greatly appreciate your kindness and patience in helping me with my furniture selections…
Antone is a very good sales person; I greatly appreciate your kindness and patience in helping me with my furniture selections…
Antone was just exceptionally helpful when I was buying furniture the best customer service I’ve ever experienced!!!!
Jose was excellent. Answered all our questions and made our visit and purchase a comfortable one. We are happy with our purchase and excited for the delivery day!
Antone was so patient with my 84 year old mother when we went in to look for a lift recliner. He went above and beyond to make sure we got what we were looking for by answering our questions and even helping us with colors.
I was suppose to get furniture delivered this morning 9/10am and it never made it. I call the store on capital and was told it will arrive at 4pm. I had to go to work and reschedule the rest of my day so I can be home before that time. I get home at 3pm and see a note that they came by and I wasn’t there. I called Sam, who assisted me with my purchase for him to tell me that they will call me tomorrow at 12 to reschedule my drop off at their earliest convenience when I had to wait a week and half. Their service was unprofessional and unclear with the customer. And I talked to four different people at Ashley’s furniture and didn’t get an apology or resolution for this screw up.
Jasmine was great!
Antone was amazing
Benjamin provided an awesome experience and helped making decisions on what would look best with our new furniture pieces while letting us take our time on this big decision.
Ben was great and was very patient and helpfull with us when we where deciding what furnitureto purchase
Ben was excellent!! Customer service and support was flawless!! Enjoyed the experience!!
Usually my wife tries to avoid furniture stores, mainly due to intersection with sales associates. When we walked through the door we were greeted by Mr. Grant. Simply states - he’s an old school sales professional. Knows his product, is direct with his opinion and was understanding of our situation. They don’t make sales pros like Mr Grant anymore. When you go see Mr Grant, tell him the bald guy sent you!
Maryam was unbelievable. Moved down to North Carolina from the Boston area and she helped us get everything we needed in a timely and professional fashion. Would recommend to anyone to check out the location and make sure you ask for Maryam!
Great service! We found a piece that was exactly what we need for our new home! I’m
Maryam at the Capital Blvd Store is amazing, she will go the extra mile to make sure you walk out with a smile. A delight to work with!!!
We are new to the US and needed a lot of furniture! Maryam at the Raleigh store was so amazing in helping us! She was so patient and helped us get the best price possible! Owe her alot!! Thankyou!
Recently visited Ashley's on Capital and Jasmine assisted with the purchase of my new bedroom set. She was very polite and a pleasure to work with. Will go back and work with her for future purchases.
Jose was and is the best show us what we needed sweet welcoming great price
(Translated by Google) Jose an excellent person good service 100% recommended (Original) Jose una exelente persona buen servicio 100% recomendado
Came into the store with questions about a furniture and an agent name Jasmine help me she was phenomenal answer all my questions and got me a deal in the furniture I was looking for and I will definitely will recommend this store
Jasmine was my sale associate today and she went above and beyond to address all of my needs and concerns.I was confused about some measurements and pricing and she went into detail to help me understand and figure out what i needed. I definitely will be back. Thanks Jasmine
Jasmine was wonderful great customer service very polite went to back to ask questions and clarify answer for my family’s request went above and beyond cares for her customers
Ben was fantastic. He was very helpful in assisting me in finding a dining room set for my mom. He was very knowledgeable and had a great personality.
Ben was amazing! Great customer service!
Jasmine was OUTSTANDING! Thank you for taking the time that you did with us today. So appreciate you experience and expertise in all you do! Awesome service! Thank you!
Maryam was a great salesperson. Very kind and patience. Has great knowledge of Salesfloor and Room Decor. Please ask for her, you will not be disappointed!!!!!
Thank you , great experience!! Very helpful!!!
Jasmine has good customer service and is a good listener and is great at problem solving. Will recommend her to anybody who is looking to update their furniture. She is very knowledgeable and has a great personality with a great smile!!👍👍👍💯
Antone was very helpful today! Listened to what I needed and got it for me!
Ben was super helpful he led us into the right direction of our homes couch.
Jasmine was very helpful with our dining table purchase today!! Helped us measure all the tables to make sure it would fit my space perfectly!
We have had the same living room furniture for over 15 years. We know we want recliners - preferably leather. Jasmine has been very patient and helpful. We plan to buy and will definitely reach out to her when we make up our minds.
This is our second time getting furniture from ashley and jose is the man to go to! Wouldn’t change it !!! he has the best customer service always on the look out for us ! Love it couldn’t be more happy! Thank you jose for everything!! Your amazing 🤩
Jasmine was amazing! Very knowledgeable about the pieces of furniture we were asking about! Will be coming back! 10/10
Bryona was great to work with! Hopefully the delivery goes just as smooth.
Extremely disappointed with this purchase. I purchased a power reclining loveseat a few days ago. It worked perfectly in the store, and on delivery it did not work. Now we have to order parts and have it repaired in 7-14 business days.
Sam did an incredible job helping my parents select their brand new living room furniture. He was very patient and answered all questions very thoroughly. Would highly recommend Ashley’s furniture store
Sam was fantastic! Friendly and super helpful. He made the stressful task of buying free stress free.
Antone! Was so fun to work with and was very knowledgeable 🙏🏽 I will be back.. the entire store had great vibes.
Jasmine is absolutely amazing! Very friendly and professional. Ask for her. You won't be disappointed! She helped me find the perfect furniture to fit my needs and was very patient with me. Thank you so much for helping me upgrade my Ashley furniture.
Jennifer was amazing and she was very patient and professional. Ashley home store is lucky to have her!!!!
Outstanding service. Helped with financing
Great experience!! As soon as I walked in I was greeted with a “good morning” and a smile. Mr. Grant walked me around the store, I let him know what my budget was and he showed me everything within that. He was helpful and easy to talk to. While checking out Mark was very friendly and accommodating, and I was quite pleased with the price. The customer service here is amazing, i will absolutely return.
We had a wonderful experience with all team members at the Ashley Furniture location on Capital Blvd. in Raleigh. Mr. Grant, our Sales Associate, was very knowledgeable and provided very thoughtful and intentional recommendations.
Great service. Quick delivery
Band was very helpful. I both saw find a TV stand from him. I will recommend to anybody and I will come back to buy more stuff. He’s a great salesman. I appreciate the help.
Antone gave great customer service. He was patient, friendly and very helpful. Ask for Antone when you go.
Antone provided excellent service!!!
Maryam was so wonderful and helped us pick out a sectional. She didn’t crowd us but was nearby when we had questions (which we definitely did haha). I was a little picky but she helped us figure out the sizes and how it would work in our space. We’re super excited for our new sectional! Thanks Maryam!
Sam was super helpful. He didn't make us feel pressured and got us a great price on all the furniture we were looking for.
Benjamin was fantastic. Very patient and not pushy at all.
The guy that showed me around was nice. The selection was good and I'm fortunate that I was not put in an awkward confronting position.
Antone was amazing and very helpful
Jasmine was amazing! Best customer service!
My mom and I went to ashley to furnish my first apartment. We were greeted by Sam who was an amazing help. He was not pushy at all. He gave us options of different styles, moved things around so we could better picture how certain pieces of furniture would look together. He helped us when it came to pricing and making sure we got things at the best price. He also notified us of the sales that were going on. He was knowledgeable, friendly, and awesome to work with. If you need furniture, please look no further and head to ashley and ask for sam.
Jose was great! Sold us are mattress and made sure we were comfortable and worked really hard to make sure we had a good experience and the best deal!
Maryam took care of us and did an awesome job walking us through all the possibilities for us. We just moved here so we don’t have any furniture. She got us a great deal on a couch and dining room table set!
Maryam was excellent. She worked on numerous quotes for us and was so patient. Not to mention it was her birthday! We will be return customers!!
Had the pleasure of being helped by Jennifer B this week. She made my experience at Ashley Furniture an amazing one. She took her time to explain the difference styles, prices and what my payment options were. The whole staff is remarkably wonderful, but Jennifer made it that much more amazing. Thank you for helping me and being patient and gracious with me as I made my purchase.
Amazing service from the Ashley Home Store on Glenwood Dr in Raleigh recently. We were immediately greeted by Bert Joines who did not hover but was close by if we had questions. When we did choose a sectional, he was very knowledgeable and answered numerous questions patiently and very kindly. We did not feel pressured to purchase extras or more than we needed just made aware of additional products. If I feel pressured or manipulated then I walk away. Our delivery was just a few days later and we love it. We feel we got a great product for a reasonable price. Sam, the store manager was very helpful along with Andrew when we were trying to set up financing. We highly recommend the store, products and doing business with Ashley Furniture because they treat you with respect.
Maryam is AMAZING! Went in today not knowing we would be leaving with a new couch. She explained everything thoroughly and made the process such a breeze. Great customer service!
Seriously the best customer service ever! Maryam was so sweet, and helpful.
Great store , Larry helped us with our mattress purchase and showed great customer service!
Ben was an amazing salesman to work with. Introduced himself, have us space to look around, and answered all our questions. Great buying experience!
Ben was an excellent sales person! He really took the time to help us find the perfect sofa without being pushy!!
Jasmine was extremely helpful. She was so patient with us will we searched for a living room, dining table and a buffet
The salesperson Jasmine was very helpful and extremely patient with us. I think we sat on every reclining sofa in the store.
We had an amazing time, from the second we walked in the store to the very end! We had Jose help us out from the door with warm welcome to questions and financing. He was very comforting and had a good presence and vibe overall.
Great experience with Jasmine! Highly recommend going to her!
As soon as we walked through the door, Anton made us feel welcomed. He has excellent customer service. He was very helpful and straight to the point, seen our vision clearly, and helped find exactly what we were looking for. Also very funny , will definitely be back again ! (Thanks Anton for all the laughs and helping us find the perfect couch!!)
Antone did a great job selling to me! He is very kind and funny. Ask for him next time!
Antone was very helpful.
Atone was amazing and helped us find a great couch quickly
Jasmine and Bryona did a great job getting everything we ask for with no hassle.
Maryam was the best!!! Come in just to see her!!!
Ben was great bed and bed frame was great lovely family vibe great place to shop
Ben was fantastic!
Ben was very helpful and awesome!!
Ben excellent attention
Antone was excellent to work with. We are excited about our purchase.
Great service from Ben and Kerry. They were prompt and attentive. 2nd purchase from them and I will return.
Great team. Patient and worked with the needs of my family to get our home furnished. Come check out Antone, Ben, and Kerry. Truly great team! 🙏🏽
Ben was very knowledgeable about the furniture in the store! Customer friendly and not overbearing. I’d revisit the store and ask for his assistance. Only thing I would Suggest, is to allow the customer to focus on what they came to purchase.
Antone was fantastic! As soon as we walked in we were warmly greeted. He was knowledgable of the sale, store products, & where they were located in the store. He was also professional and provided the best customer service that we have experienced in a long time. Please go visit and ask for him! You will be impressed & leave with a great price!
Anyone was amazing!!
Ben was amazing!!!! He was patient with my indecisiveness lol. I recommend you find Ben, he is going to get you right!!!
Ben was awesome amazing costumer service!
Antone was amazing thank you
Jennifer Buchanan was very professional, patient and helpful while we were deciding the purchase of a new sectional sofa.
Beautiful furniture, reasonably priced, delivery was fast. All around great experience!
Great experience and beautiful furniture! We were fortunate enough to have Maryam B help us find everything we were looking for! She was extremely helpful and had a great attitude/personality! We will definitely be back!
Maryam was so amazing. She made me feel welcomed as a new North Carolinian. Her professionalism and hands on care makes me say she should be salesperson of the year! I will definitely come back and buy from Ashley Furniture because of her. Thanks Maryam Ashley Furniture is blessed to have you working for them!!
Ben was very attentive to our needs and got us a great deal. Vip finance is 0% interest which is always a plus.
Benjamin really went above and beyond to get us the best deal on our next-gen power reclining living room set. Will definitely recommend Benjamin to anyone who wants a sales man who listens to your needs and works with you no matter how many items you look at and how many numbers are run!
Wonderful service
Beyona.....she has been very helpful and courteous walking me through a furniture purchase
Antone gave us the best price and had a great attitude
Antoine gave me the best experience I ever had. If I was hiring, I'd poach him from you guys. Please give him a raise.
Ben was of great help and my experience was awesome, got exactly what I wanted.
So I take a day off work to meet the delivery and assembly guys. There are 2 pieces to the bed frame missing and the delivery guys stop the assemble, leave my daughter's room in a mess rather than gathering the frame to one side of the room and make it less hazardous to walk in. I call the warehouse to inquire about my 2 missing pieces and they say it will be 7-10 business days to get them ordered while my daughter continues to sleep on the couch. Whatever happened to employees going above and beyond y getting the 2 pieced from another in-stock bed and coming to the house to finish the assemble? Rooms-to-Go didn't fail me when i bought from them. Shame on me for trying to give ashley a chance. All the CSR did was give me the scripted response. I'll never trust Ashley again.....
Maryam B was fantastic. She was helpful without being pushy. She was as excited for my new couches as I was.
Antone and Jose were great with assisting my wife and I pick out a bedroom suite that met our needs along with price range.
Mr. Grant answered all my questions and helped my find the perfect couch for my new place.
(Translated by Google) Good service 👍 (Original) Buen servicio 👍
Good customer service
Ben was an awesome help in the store and was extremely kind! Purchase and delivery process of our couch was extremely easy!
(Translated by Google) Whenever I arrive, everyone is very friendly, I already have my star salesman, José, super nice and attentive, he always helps me with what I need. (Original) Siempre que llego todos son muy amable ya tengo mi vendedor estrella es José súper simpático y atento siempre me ayuda con lo que necesito
(Translated by Google) Super familiar, availability, attentive (Original) Súper familiar, disponibilidad, atento
(Translated by Google) Excellent attention from Mr. Jose Andrade. He gave us the best options and clarified our doubts. We left super happy and with our great purchase. (Original) Excelente atencion por parte del Sr Jose Andrade. Nos dio las mejores opciones y aclaro nuestras dudas. Salimos super contentos y con nuestra gran compra.
I love that they are so nice and patient and the bed are in a low price
Jennifer did an excellent job 👏. Thanks so much, we love our dinning room ❤️
Mr Grant was extremely pleasant and helpful. Was a pleasure to have him help us get our new couch! Thank you Mr Grant!
I walked in looking for a bed frame and kitchen table. Voris McBurnette Jr greeted us at the door with a smile and offered to help me make our selection. His excellent customer service more than exceeded my expectation and we were able to find everything we needed and more! I would definitely recommend Voris as a tip notch sales advisor!
Voris was AMAZING!! So friendly, helpful and not pushy. 10/10 recommend visiting this store!
We had an amazing experience today at Ashley’s! Larry was really helpful and knowledgeable!
I had a WONDERFUL FAST BUT EFFICIENT EXPERIENCE WITH JEN AND ANTONE they both helped me and made my time there enjoyable when usual it’s stressful thanks so much
Bryona and Antone are the best. The first time we walked in we explained we’re shopping around to figure out what we wanted. They were informational and super friendly without the aggravation of sales hounding. Both have great sales personalities!!! Will definitely use them both when in need of more furniture!!! Go to Ashley and ask for them for sure!!!
Jennifer was helpful, professional and patient. Thank you for your help! I’ll be back
My family had a great experience, Monte was honest, patient and went the extra mile to get us a sofa and bedroom set. Will definitely be back
Jennifer was amazing! She answered all of our questions and was very accommodating.
Nice furniture, but I absolutely hate that I was followed around the entire store in the hopes that they would get a sale.
10 out of 10 service!!! Ben did an awesome job helping us find the perfect furniture for our home!!!
Jenn was super fun and humored us with all our bad dad jokes
Great service with a smile
Maryam provided excellent options for our dining table. Look forward to more shopping.
Maryam was great! Very friendly and helpful!!
Staff are very polite and welcoming!
Great service!! Fast, kind, timely, smart workers
Bryona did a knock out job working through our indecisiveness.
Ben was absolutely amazing. Very professional.
They have a very large and beautiful selection to choose from, and we had help from Maryam who was very professional and enthusiastic. She showed us around the entire store and we ended up getting a mattress!
See Voris for your furnishing needs at Ashley! Super personable and knowledgeable about all their products!
Maryam helped me and my husband today finding a mattress. She was very kind and efficient, thank you for helping us reach our decision!
Ben is the best ever
(Translated by Google) José treated us very well, very friendly and helped us a lot, he gave us good service (Original) José nos atendió muy bien muy amable y nos ayudó mucho nos dio un buen servicio
Great selection of furniture and customer service.
Very helpful, excellent service!
Jennifer was an awesome sales representative. Go pay her a visit!
Jen has been great and very calming while I struggled looking for my furniture. Five stars!!!
Jennifer Buchanan took her time with us and made the whole experience memorable and knowledge. We shall come back.
Bryona was just the right mix of helpful but not pushy, not following me around. I purchased a recliner and the customer service was just right. Come see Bryona and she will help you out.
Jose Andrade was super friendly & helpful. He helped my wife & I obtain a great table.
We had a fabulous experience with our designer Maryam! I would definitely come back again.
Antone was amazing
My family and I recently moved into a new home, we made Ashely’s furniture our choice for new furniture. I I must say what a great selection of great quality furniture. We also had a wonderful experience with a sales team member name JENNY. Jenny made our experience fun and absolutely amazing. We absolutely Love our new furniture, thank you Jenny!
Wonderful customer service.. great knowledge about products and wonderful professionalism
My salesman Jose was very knowledgeable about the furniture and spent a lot of time with me to pick out the right thing that I want it and I think him for his patience and for being there when I couldn’t decide what I want it Sherry
Warm and friendly greeting and no pressure while I looked around
(Translated by Google) The person who served us is a person who helped us explained everything and in no other store they treated us well like Don José God bless you for your kindness (Original) La persona que nos atendió es una persona que nos ayudo nos explicó todo y en ninguna otra tienda nos avían tratado bien cómo don José Dios bendiga por su amabilidad
Came in and the whole staff was very helpful! Bryona &Jasmien were awesome as well! I definitely recommend!!
Jennifer was super helpful and easy to deal with. Very patient and detailed
Larry Grant did an amazing job today! He showed me exactly what I wanted to see, and helped me with the financing. Highly recommend!
Bryona was great, very helpful and knowledgeable! Would come back!
Bryona was a great sale lady
Byrona greeted me with a friendly smile as soon as I walked in the door and showed interest in what I was looking for. She was great to work with and made my shopping experience very pleasant and seamless.
A wonderful experience with prompt and friendly help. We got everything taken care of and spent less money on quality products than we would have elsewhere. Definitely recommend.
Jasmine was very patient and kind while we ran her all over the store to find out perfect sofa!
Voris was excellent to work with! He was able to get me exactly what I wanted! Will definitely be back to furnish other parts of my house!
Maryam is fantastic! She was incredibly patient while showing my daughter a ton of different options for her bedroom. She made great recommendations and helped her find the perfect option.
Antone was very helpful and nice with my new purchase for the house. Explained everything well and gave us a really good coverage plan as well
Jennifer was very good, and very helpful. She was able to answer questions. She was a 10/10!
Helpful Jose! Really appreciate Jose for not just present furniture i just bought, but for future what i can expect to get it. 🤙🏽🤙🏽🤙🏽
This is our second purchase with Antone and we couldn’t be more pleased. He’s patient, very easy to work with, gives us space to decide, personable and makes recommendations/suggestions as needed. Highly recommend!!
If you’re looking for a great deal on furniture see Antone!
The staff is amazing,! I had a great time picking out furniture and can't wait for the next time!
Love this place, Kerry and the staff are awesome!
Mark and Bryona were amazing! No pushy-pushy sales talk. They answered ALL my questions with straight talk. Anyone who doesn’t come here to buy furniture is a fool! We bought a wireless couch, loveseat and reclining chair. A pleasurable experience. The way I roll, I want service, service, service, and that’s what I got. And you’ll get it too!!!!
Bryona was Amazing she explained how Everything worked with financing and was so wonderful for the entire 4 hours I was trying out every living room seat until I was completely satisfied & made a great purchase. Thank You Bryona for a Fabulous Birthday!
Benjamin was a big help and broke everything down for us! Great help and great overall experience!
Ben was a wonderful and patient sales person! He was respectful and allowed me to walk around the store without any pressure to purchase. I would recommend him to any friend! Thank you Ben for being a good friend!!
Jennifer and Ben took care of us to get the best sectional for our new home.
Jennifer and Ben were excellent in helping us find a new couch for our new home
Had an absolutely amazing experience purchasing furniture #Maryam B. Thank you.
Jennifer Buchanan was a great help in assisting my wife and I choosing our coffee table for our family room. Highly recommend her and Ashley Homestore.
Shout out to Ben for assisting me with the purchase of a new chest of drawers to complete my bedroom set. I love shopping at this store for my furniture needs! They have top notch customer service!
Thanks Voris. Your customer service and assistance during my purchase today was amazing. Sells experts like you are needed everywhere.
Ben was amazing! Patient, smart, and helpful! I can’t wait to receive my king size mattress.
Antone the sales manager helped me in each and every way possible!!
Todays experience was like none other!! Mr. Grant was beyond amazingggg!! He was very patient with me and my fiancé while looking around the store and helped us get everything we needed in a timely matter! We both thank you for your wonderful customer service! You deserve 5 STARS no questions asked!! Thank you again!!
Ben was awesome to work with. This was our 2nd visit to Ashley and it did not disappoint. Found exactly what I was looking for and Ben was able to work with us to make it happen!!
Jose was very helpful, polite, and knowledgeable about the furniture, discounts and promotions. He gave us plenty of time to look and even move furniture slightly to get a better idea of how it would work in our space (we were there quite a while 😂). But he was always nearby if we had questions. Great experience and we will remember that for future furniture needs!
Mr Grant was patient, helpful and an asset to Ashley furniture. Excellent sales person
Had a great experience with Bryona and Kerry at the Capital location. Look forward to getting my furniture!
Maryam B. is the home furnishings consultant that helped my husband and I with our purchase. She was patient, friendly, extremely knowledgeable and a pleasure to work with. I would highly recommend her to anyone looking for help with home decor or mattresses. Ashley's is lucky to have her. Thank you Maryam! 6180 Capital Blvd Raleigh.
Excellent service , Bryana thank you so much
Bryana is amazing!! Thank you so much for you help.
My experience at Ashley has always been a good one. Today I was received by one of the associate Jose Andrade, and he was so helpful to me. Thank you Mr Andrade for your service. Well appreciated
Jose was great helping me pick out living room and dining room sets
Benjamin was great very enthusiastic and explained everything thoroughly, thank you Ben!
Best sales experience ever with Maryam B. Very knowledgeable and willing to help with the best customer service.
I had the pleasure of working with Ben to pick out and purchase furniture. It was such a great experience. Very friendly service.
Maryam Butler was very patient with me and made sure I was I able to complete my vision for my space.
I recently visited Ashley’s and had the best experience. Antone and Ben were helpful, personable, and especially patient. We went in with our kids which isn’t the easiest way to shop but they were friendly and understanding. They listened to what we wanted and needed and helped us select our items. If you’re looking for a sign to upgrade your furniture or just get something new, this is it! Go see Ben and Antone!!! They will NOT disappoint you.
Great shopping experience with salesman Jose
Bryona was a awesome sale person!
Jenifer was excellent in product knowledge and considerate of our time
Ben was a great help in finding the mattress we needed. Awesome Service provided!
Antone was amazing!
I went it for the presidents day sale and this location did not disappoint! Maryam was incredibly helpful and knowledgeable about all the furniture. Put up with all my random questions and explained everything so well. And most importantly she let me take my time! I didn't feel pressured and went back and forth sitting, standing, measuring, re-measuring, budgeting, and going through that general internal struggle we all face when picking out something that we'll have for years and years. I think that diamond care package is a great deal and though I hope I don't have to use it, I'm certain I will and hope it's as easy as advertised. Thank you Maryam for just crushing it and good luck with your new puppy!
Bryona was the best
Bryona was spectacular. I’ve never had someone with so much customer service. I highly recommend if you’re stopping by Ashley furniture ask for Bryona.
I would highly recommend! The sales associate Bryona was great, friendly and very helpful. She made our shopping experience seamless. I felt very comfortable shopping and not haggled. I look forward to the delivery of our new furniture.
Bryona is amazing..she worked her magic to ensure I was able to purchase my dream reclining sectional!!!
Maryam B. was showed great customer service and was very patient
Bryona was very helpful on Saturday when I came in to select two new mattresses. She’s very professional, knowledgeable and pleasant!!
The experience this time was 10x's better than my last experience. Beyond at the store on Capital Blvd was great. She greeted us when we came in and was knowledgeable on everything we asked her.
Salesperson Carmen was extremely helpful and nice to assist me today. I was in the store looking for a mattress. Unfortunately...the prices was a little high. Gonna shop around a little more.
Jennifer Buchanan was an amazing sales agent, she wasn't pushy and was very patient and explained everything in detail, not to mention there was a great sale going on.
Carmen was more than helpful and very pleasant to work with. Will definitely work with her again
Bryona was very helpful. Made sure I had everything I needed and that I was able get the best deal.
We visited the Capital Blvd Ashley and were immediately greeted by Carmen. She was so personable, answered our questions, gave us detailed information. She went above and beyond to ensure our shopping experience was a positive and stress free one. She’s moving to the Cary store and we absolutely plan to follow her there.
I had an awesome experience with Jennifer today. She was very patient with me as I selected my items. Highly recommend you asking for her when you are making a furniture purchase.
We always have a good experience with Ashley Furniture and this time was no different! Ben was a pleasure to work with and got us the best deal at the end of the day. He even threw in some great restaurant recommendations so we can celebrate. We look forward to getting our new bedroom set! Thanks, Ben!
(Translated by Google) I feel satisfied with the purchase, José the seller was very attentive to me, he explained the purchase I made very well and I am pleased with his attention, an excellent seller (Original) Me siento satisfecha con la compra, José el vendor fue muy atento conmigo me explico muy bien la compra que hice y queda complacida con su atención un excelente vendedor
Maryam was fantastic to work with! She was fun and friendly and got us in and out!
Anyone is great
My sister and I went to Ashley Furniture today to look for a sofa and Anton was awesome! He helped us find exactly what we wanted and needed. Keeping everything we told him in mind. We were in a hurry so he helped us secure it after we left and get it delivered in just 3 days! We’re so excited :) super fun and easy process working with Anton at Ashley’s!
Maryam was a pure pleasure to work with! Great positive upbeat attitude, attention to detail, very transparent. Attributes like these are very rare! Made the process fun and simple!
I feel the store could have been organized a little better. Also have more staff on the floor available to assist
This has been one of the best customer service experiences I have ever had in any store ever! Anton was absolutely wonderful! He greeted me and my parents and told us about the latest promotions going on. He gave us some time to look around and didn't hover which I appreciated. He came over to check on us every so often and asked if we needed help. Anton was very professional and super nice! He was so personable and easy to get along with. He was very knowledgeable about all the promotions and products in the store and made our experience the absolute best! I will definitely be returning to Ashley on Capital in the near future should I need anymore furniture! The staff and location are nothing but the best!
Received great service from Maryam. We definitely will be back and will send some business your way for sure 🙌🏽
Antone was so amazing! He walked with us step by step helping us find the best for our new home. He is very knowledgeable and easy going. Did not feel pressured at all but was made to feel like I was talking to a friend. If you stop by this location ask for Antone! He is the best and will try to help you chose what’s best for you!
Ben was great. He answered all of our questions and he was patient and kind. We came in to look and ended up buying a big chair and ottoman. Ben is an awesome sales person.
I went in here just to look at furniture, and I ended up buying a chair + ottoman! Ben was super helpful and patient, showing me many examples of the type of chair I wanted. This was a great shopping experience!
Maryam was very helpful! I loved how patient she was with us! If you go to Ashley’s Furniture Store, I would recommend going to Maryam!!! I am definitely visiting again, Thanks!
Maryam B. was phenomenal!! Great spirit, great attitude, and GREAT CUSTOMER SERVICE!! Go see her today!!
Had a wonderful experience with Maryam very helpful very nice wonderful person to work with highly recommend buying furniture from here
Maryam B was very awesome
Second time purchasing a bedroom set at this location. Customer service is great and Mr. Grant was very helpful in finding my daughter’s favorite bedroom set and mattress. Highly recommend.
Mr. Grant was excellent! He was so patient and very knowledgeable! I appreciate all his help and I will definitely be going back and asking for him!
Bryona was great!
We had a great experience with Antone Greenee today while purchasing our living room furniture. He was helpful, knowledgeable about the furniture & great to work with! We will definitely recommend him to others.
Carmen was the best I had no idea what I wanted and she put me in the right direction she made sure to explain everything to me in clarity this is by far the best future experience I’ve ever had !!!!
Wow! What customer service from Jose! Presented us with all possible options and helpful with getting us the best solution to meet our budget. Couldn't have gone any better!! Thanks Jose
I had a great experience with Ashley today. Carmen, the girl who helped us was absolutely amazing. She was so patient and helpful. I would recommend this store a hundred percent. Thank you Carmen. You are a star ❤️❤️
Jose was phenomenal making sure we’re taken care of and getting all that we needed!
Amazing customer service! Not at all “pushy”, but very very helpful and considerate! With Jose’s assistance, we found exactly what we were looking for!
Bryona was very helpful when making my purchase. She took her time to understand my configuration on the sectional and how it will fit my space. The manager was also super helpful. Great team
Antone hooked it up! Great service.
We have purchased several Ashley products and I was more than impressed with the service I received from Ben G. Sales Manager. He was not pushy and listened to what our desires were. I was also impressed with the Capital Blvd location. We will be back 🙂
Bryona was awesome and Friendly !!
Bryona was fast , very nice , and patient associate to work with. She made the sale understandable and complete ! Shop with her :)
Mr Larry Grant was awesome. He was patient while we went around the store looking at sofas. He even had no problem moving tables around the store helping us see what went with out choice of sofas. I would recommend asking for Mr. Grant when going in the Raiegh NC store.
My experience with Ashley Furniture today was unique because I'm moving to NC and am in need of just a sleigh bed that matches my other bedroom pieces. I wanted it ordered before I came down there so that it would be available the day of the closing. I didn't know if this would be possible. I was very lucky that Maryam Butler answered the phone! She was patient and kind. She answered all of my questions, of which I had many. She helped me to select what I needed and then guided me through the process of purchasing this item long distance via text and email. She was able to honor a coupon I had and was happy to do so. It was an absolute pleasure dealing with her during my purchase. If my delivery goes as smoothly as the purchase, I will be a very happy camper! Thank you Maryam!
It was a FANTASTIC shopping experience! Maryam was an absolute expert! We will definitely shop here again and hope to work with her. Great job!!!
Carmen was great with helping my wife and I furnish our new home! Helped with matching our furniture with the planned color schemes and really took the time to understand what we wanted our home to look like. We're very glad to have come to the store today and worked with her!
I'm very satisfied with Carmen's help during our visit .she is very Helpful and loved what she does which is helping her clients
Jose is the best! Very patient!
Awesome service and great selection
Upon entering the store Jose Andrade greeted us asked how he could help us and directed us to the area of the store. He allowed me to look and was available to answer my questions. Results of his excellent customer service was a new customer with a new dining room set.
Mr. Jose Andrade greeted us immediately. He was available for questions and allowed me to look freely. Very knowledgeable and professional.
Great customer service from Larry grant fast and very reliable
Carmen was awesome! She was so sweet and super helpful with picking out our dining room table! We loved her energy the minute we walked in!
Carmen was great! I went in undecided and she took her time to explain the product. I am a pet owner in need of a new livingroom set. Happy with my decision! Carmen is a gem😊
(Translated by Google) Excellent attention from José… Thank you for the support in the purchase. (Original) Excelente atención de José… Gracias por el apoyo en la compra.
carmen was amazing she was very patient and understandable, she helped me pick out a beautiful sectional for my new place! Thank you so much carmen, definitely shopping w you again!
Carmen is just so amazing and full of life and knowledge. she made our experience so great. she is such a pleasure to work with and she helped us every step of the way in figuring out the best choices for us! Thanks so much Carmen you are amazing!
Antone was so helpful... Thank you so much for having patience with me... I truly appreciate all your help...
Went into the store worked with Antone. He did not make me feel pressured. i took my time picking my Mattress. He actually fit me for the perfect mattress. haven slept this good in years.
Antone was full of life and energy and really helped make our furniture decision much easier. He definitely knows what he’s doing. Highly recommend!
(Translated by Google) Begoña is a very accommodating and efficient person and I recommend her (Original) Begoña es una en muy complaciente y mi eficiente y la recomiendo
Bryana was very polite & helpful! She helped us with our purchase for our new home!
Went for a recliner bought a sofa, chair and a half and an ottoman. Found a set I liked but it only came in "cream" color. Ordered the "sister" set just to get a color appropriate for a house with black dogs. Supposed to be delivered next week. Hopefully I will like it just as much.
I'm 17 so I'm not the biggest fan of going to furniture stores but this Ashley's store was different. The staff was incredibly nice. I'd like to personally thank Benjamin for being nice and not to pushy for a purchase. He moved furniture, grabbed chairs from across the store for us, etc. Best furniture store I've been too by far. Would definitely recommend stopping by there if you need furniture.
Bry was such a pleasure to work with!
Excellent services
Bryona did a great job very personable
Antone did a wonderful job with no pressure assistance and helped me figure out my best choices for my daughter and I.
My experience was amazing! Every time I visit Ashley f I find everything I need and more. Jose helped me in every step of the way and counseled me in what I really needed. 100% recommended.
We received prompt, attentive, and professional attention from Bryona.
DJ was awesome in helping me with my purchase my experience with Ashley was awesome Thanks Dj
We were fortunate to have had Maryam greet us and help us to find what we were looking for. She was very knowledgeable and so pleasant to work with!
Thank you so much to Carmen! She was extremely helpful, kind and knowledgeable. Carmen was considerate of our time, made sure we knew all of our options, explained the breakdown of everything flawlessly and overall just made this a very enjoyable experience. I didn't feel any pressure to make snap decisions or that I was being "bullied" into a sale.. In addition to Carmen's extraordinary help, the showroom looked immaculate and well arranged with the different options and we ended up getting the exact pieces we wanted.
Cesar was very knowledgeable and helpful
Larry was great ! Thanks for the service.
Cesar, amazing personality, easy to talk to, very knowledgeable, and made my experience very comfortable (no pun intended).
Bryona helped me make a complicated order that I'd been trying to get processed for weeks - could not be happier with the level or service and dedication from her!!!!
DJ was really easy to talk to very informative and made the process easy
DJ had great customer service and a friendly smile
Cesar is fantastic! He was so patient with our family, gave us time and space without stalking us through the store, and was super personable and knowledgeable. He helped us choose our living room and dining furniture. I’d absolutely go back to see him at Ashley in the future.
DJ was everything you want in a salesmen. Informative, helpful and caring!
Bryona was very helpful and knowledgeable. Will definitely come back and request her for future purchases.
Dj sells at a top tier level.
Dj was so helpful and took ample time to explain all of our options to us. He was patient and kind. Sincere gentleman!
Customer service with DJ is at its finest. We appreciate all of his help and knowledge !!
DJ was wonderful to work with! Thank you!
Ben was great to work with!
Cesar waited on me and was very helpful and knowledgeable
DJ was great! He helped us out with our new bed.
Ben we very helpful and attentive. Highly recommend
Cesar did a great job explaining the different options and helped us find an awesome sofa. Excellent customer service and selection!
Cesar is knowledgeable courteous and professional! Great experience! Thanks Cesar!👍
Ceasar took care of my mother and I finding a mattress and he took the time to make sure we got the product we really liked!
DJ was friendly and very knowledgeable! He knew exactly what I was looking for and made shopping a very pleasant experience!
BEN was amazing 10/10 recommend his service and knowledge! He made sure to take notes of everything I was looking for in a couch and got me a great deal, thank you again if you’re reading this!!
Worked with Cesar. Friendly and knowledgeable. Nice furniture and great customer service!
Maryam was so nice to work with and very knowledgeable.
DJ was AWESOME!!! He was very knowledgeable and professional.
Thank you Maryam B. You made my purchase quick, simple, and stressless. You are the best!
DJ was attentive and patient. This store is lucky to have him!
Cesar was very knowledgeable and helpful. We enjoyed purchasing our ottoman with him.
Carmen was an amazing consultant and kept it real with us from beginning to end! She was patient, super nice, and also made us feel so comfortable making a purchase here! Ask for Carmen! We will be back for more purchases with Carmen very soon!
Jose was amazing! This was my first time buying furniture and he was so patient. Me and my husband are so pleased with the service.
Jose was incredible helping myself and my wife pick out a sofa set for our home. We went into it with several questions, and he answered every one of them patiently and expertly!
Maryam was super helpful!
Jose Andrade was awesome!
DJ was an awesome help! This was our first time shopping with Ashley Furniture and we will return for future needs!
Cesar was absolutely amazing. He took time to look at my furniture and help me pick out several photos to go with my home decor.
Jose has good customer service
A excellent salesman Cesar Alcatel. Was so willing to take extra time to make sure I understood what I was getting. His patient would be rated a 10. Keep up the great work.
Jose is the best! Thank you for your help with my purchase!
The customer service rep Larry Grant, was highly professional, personable, efficient, knowledgeable and reassuring. He recommended a reclining couch, coffee table and matching end tables that were delivered without a hitch and perfectly fit our needs. I would recommend this Ashley Furniture store highly to anyone looking for furniture and stellar customer reps in the store!
Carmen D. helped us out picking our sofa. She was super sweet and amiable. Will definitely come back to her for future purchases. :)
DJ was amazing and so so helpful ! Very knowledgeable and a great personality!
Great experience, our salesperson DJ was very patient and nice to work with.
DJ was the best!! Super helpful and patient with us while my husband and I were trying to decide which couch would be best for us. We couldn’t have done it without him! :)
(Translated by Google) Jose and Cesar were very kind to assist me and my purchase was satisfactory, the furniture is of excellent quality and very beautiful (Original) Jose y Cesar fueron muy amables al atenderme y mi compra fue satisfactoria, los muebles son de excelente calidad y muy bonitos
Cesar was great in helping get the recliner I wanted at a great price.
Trey Kitchen was fantastic wonderful individual
Antone gave excellent service today! He helped me select a dining room table/chairs to match my space and budget.
Cesar was a great help with assisting in today’s purchase! Thank you Cesar!!!
Happy with service provided by DJ and the Ashley team. Looking forward to receiving my new furniture!
Larry Grant was amazing with my purchase experience he made it easy and pleasant 😁
DJ was sn awesome consultant. He helped us select a chair and ottoman. Great service.
I appreciate the service that Carmen gave us. Me and my I husband will definitely by back
DJ was a big help with our loveseat purchase.
DJ is a great salesperson. He re-arranged furniture so I could visualize what I was purchasing
Went in looking for a particular set of furniture and DJ was very helpful in obtaining the set for us. He answered the 1000's of questions I asked always with a smile.
Today was an awesome day. I came to Ashley furniture hoping find a living room set. I was immediately greeted at the door by Ben. He asked about my needs and took me directly to what I wanted. He explained all my options and I walked out a happy camper. Ben thanks for all your help. Dwight and Fran
I absolutely loved my experience and quality of furniture at Ashley. My sales associate, Caesar was super helpful, patient and helped me find the perfect living room set!
Cesar was great! Very friendly and helpful while I was looking at furniture.
Cesar was very helpful and explainiory
Cesar did excellent job
Carmen D. and Briana were super helpful and knowledgeable. My experience was awesome and look forward to do additional business with them.
tre was an excellent sells associate. He wasn't pushy at all
(Translated by Google) Thank you very much Mr. José Andrade. Excellent service, delighted with our purchase. Very attentive, always looking for a way to get the best for us. I recommend it! (Original) Muchas gracias Sr. José Andrade. Excelente servicio, encantados con nuestra compra. Muy atento, siempre buscando la manera de obtener lo mejor para nosotros. Lo recomiendo!
Beautiful furniture
I came to this Ashley's as I was stopping through as my family and I are moving. There were associates all through the store, not one time in our 30+ minutes of being in the establishment were we greeted or spoken to at any time at all. Thing is, we were wanting to buy today as they had the item we've been looking for in store. I have personally shopped at Ashley's for many years and still have furniture from them. However, the associates at this particular location were evidently not interested in selling any pieces of furniture. I will not be returning to this location.
Thanks José for all help that we recived to get our patio funiture
Ben was great !!! Give that man a raise lol . He helped us out as soon as we walked in the door . Great person! Thanks Benjamin
Had an awesome experience with Benjamin!! He was patient and very knowledgeable!
Great experience so far!! Thank you for your help DJ!!
I had the most relaxed and enjoyable experience purchasing my living room furniture package. The sales representative CARMEN was knowledgeable, patient and extremely helpful while assisting me and family. The entire process from selection, to financing was done with ease and outstanding professionalism. Carmen was detailed and ensured I was satisfied with my purchase. I will definitely be returning for other home furniture needs.
Trey was great. Made buying furniture easy
Trey Kitchen is amazing! He helped my mom and I ever step of the way today. We both walked out completely satisfied with everything!!! Thanks Trey…you are the best!
I needed new pillows and called to inquire about the BedGear brand. I spoke with DJ and he was super helpful via phone so when I came into the store I asked for his assistance. DJ was super knowledgeable and friendly. If you want excellent customer service at the Ashley Furniture on Capital Blvd., come see DJ!
DJ was not only super helpful, he was professional and extremely friendly. I will definitely request him next time I’m in the store.
D.J was awesome to work with! Very courteous and listened to what my needs were in obtaining a new bed. Go see him! D.J. will work very hard to give you the best deal possible! Will be back to purchase more furniture from him in the near future!!
Ben sold us a rocking recliner quickly and kept our best interest in mind. Highly recommend!
Came in on NYE at the end of the day and Maryam was dope! She was very personable and knowledgeable about her furniture and answered all our questions! We just came in to look! Ashley Furniture please understand you NEED Maryam! 🙏🏼 Thank you once again Maryam!
Maryam at Ashley was a great assistance.She really went above and beyond to appease me.
We thank Ben for all his help and expertise!
BEN IS THE BEST!!!!!!
Trey Kitchen was great. Very pleased with the service. Everyone was friendly.
Carmen provided exceptional service to our family. She was patient and helpful in discussing all purchasing options. We will request her next time we are shopping with Ashley.
Today was a day ordained by God! So I came into Ashley on Wednesday, November 23, and the salesman who assisted me was Ben Gamble. He was very respectful, attentive and responsive. He actually listened to me, which doesn’t happen very often when you’re making these types of purchases. Well I didn’t buy anything on this particular day;I just needed more time to think about what I wanted and what was best for me and my house. (Because buying furniture is an INVESTMENT!) To fast forward the story, I walked into Ashley again today (Friday, December 30th). To my surprise Ben Gamble was actually here on a Friday. (He doesn’t work on Friday’s, he told me that a month ago.) He remembered me, and he even remembered what I was looking for specifically. Well guess what, I’m walking out of Ashley with a sofa that I purchased with Ben’s assistance. He is definitely an asset to this company, and I look forward to working with him on my next purchase. THANK YOU BEN GAMBLE!!!!!
Excellent service and very friendly, especially Mr. Jose Andrade. 100% recommended
I was with Carmen today getting a piece of furniture and she made my day so easy and perfect. Thank you Carmen for all your help
Ben did a great job walking us through our options and the purchase process. Very professional and did not make me feel pressured like other salesmen in the last have. Thanks Ben!
Ben was a great help!
Ben Gamble was amazing! Super friendly and so very helpful with our new couch!
Maryam was wonderful! She was helpful from the time she greeted us with the sales, attentive to our needs and very knowledgeable. Thank you for an awesome experience.
DJ was great. He explained everything well, was super patient and was not pushy at all. Great overall experience!
DJ was very respectful and knowledgeable about the merchandise. I encourage you to shop with him.
When you stop in Ashley Homestore on Capital Blvd, ask for Maryam. She is personable, knowledgeable, efficient, and kind. Maryam listens to the needs of her customers and asks the appropriate questions to make helpful recommendations. I have made several purchases with her and each experience has been excellent. Maryam goes above and beyond to ensure her customers are satisfied with their purchase. Go in and ask for Maryam Butler. She is the BEST!
DJ was very pleasant and helpful during our visit today!
DJ was an excellent salesperson! He was very patient and answered any questions we had. Would definitely recommend shopping with him!
so far excellent service
We canceled our order weeks ago by phone with the store. Received emails that our delivery was scheduled after we had cancelled. Called store, it rang and rang. Didn’t feel comfortable leaving a message since talking to a live person prior didn’t result in the cancellation. Talked to customer service via live chat bc customer care service had already closed since it was past 7 pm. Live chat said we should receive a text from customer service this AM today. Didn’t receive any customer service text or call. Called customer care service and there were no notes of our cancellation weeks ago or record of my live chat conversation. Customer care service person spoke to store directly while I was on hold. She asked for the general manager to check his email about our cancellation when he got in because he hadn’t arrived to the store yet. Customer care service did confirm it was pulled off truck for delivery and that once it returned to the warehouse we would receive cancellation notice and hopefully our refund since a deposit had been put down. This has been discouraging to know that a phone call wasn’t enough to cancel an order. The service delivery just pulled up so there is definitely miscommunication somewhere. I refused delivery and have security footage in my home to prove that a sofa didn’t enter my home today so I hope that I will not be charged.
Carmen was great, excellent customer service, she really went above and beyond to help ensure I was comfortable and satisfied.
Jose was friendly and efficient helping me pick the perfect couch for my mother. Thank you!
Every thing is good
Trey and Ben were great help today! Highly recommend the Oak City Raleigh Ashley location for your furniture and all other needs and upgrades. Process was quickly and smooth, will definitely be back for future needs. Thank you Trey for all your help and patience today.
Carmen D was amazing! So helpful! We are thrilled with our new mattress. Ask for her by name.
We loved our customer service today we had a specialist named Jose who was so kind and so nice to us he sparked Spanish to my mother and it was awesome we will be back to order more furniture with him he had the best customer service he knew how to attend us and over all made everyone smile and thanks to him we bought a sofa set thank you Jose hope to shop with you again.
Great a customer service! The staff is knowledgeable and helpful! Such a pleasant experience!
DJ was the perfect gentleman when it came to making my purchase today. 10/10 recommend!
Thank you to Trey for being THE best furniture consultant I have ever worked with. After spending over an hour going back and forth with him on a couch/sofa/sectional, I decided to hold off for a bit and he was extremely patient and non-pushy. He is extremely knowledgeable about the selection of sofas and furniture in general. Ask for Trey when you go in! Thank you again for my couch! Can't wait to come back and add decor.
Carmen was very helpful! Great service!
(Translated by Google) A super experience, we just went to see and left with several pieces of furniture thanks to the attention of Mr. José Andrade, and the manager, it is our first purchase in Ashley but surely it will not be the last, because we are going to return !!! (Original) Una super experiencia , pasamos solo a ver y salimos con varios muebles gracias a la atención del señor José Andrade, y del gerente, es nuestra primer compra en Ashley pero seguramente no será la última, porque vamos a volver!!!
This was the BEST experience my family and I have ever had at a furniture store! Jose was incredibly helpful and knowledgeable about everything we had questions for. I absolutely recommend him and will be shopping with him again in the future!!!
DJ was a great help for us during our buying process (answered our questions, gave suggestions, listened to concerns). Will update this review when our sofa/chaise is delivered!
Ben G. was very helpful in getting us our dining table and chairs!
Great service and Ben is amazing. Thank you!
Updating my review to 1 star. Ordered bed frame from the store that has broken in under 3 weeks. Not sure if the frame was assembled by Ashley incorrectly or it is just poorly made. Now there is a two week period I have to wait for parts to then schedule a team to fix the frame. Also fun fact, can’t move the frame or it voids the warranty. So we have our bed on the floor of another room and a broken bed frame we can’t move for two weeks. On top of that all purchases should be made online. Sure it’s partly my fault for not knowing, but the store charged ~$200 more than the online price for the same frame! I was also offered a $100 Ashley store credit card to keep the frame as is which is as useless as the bed frame. DO NOT go in this store. Order online and save yourself the hassle and money
Bought a $3500 couch and paid extra for the 5 year warranty and I’m sure you can imagine, they didn’t honor the seams separating. The seams, it’s not like it was a cut or stain.. Buy elsewhere or at least deny the warranty. They don’t stand behind anything they say. Not surprised I suppose…
Trey and Mr. Grant helped us buy a new couch. The process couldn't have been smoother! Very happy with our experience.
Ben Boom nice consumer service never see before at any store Ashley ore more thanks,Ben Boon.
Worst customer service I have ever experienced. My previous review was removed, which detailed the damaged sofa that was delivered to me almost a month ago. My scheduled repair day finally arrived today and they cancelled on the day of. Tried to reschedule and they simply do not offer Tuesday repairs anymore (my only day off) - and of course they do not offer repairs on weekends. They refuse to replace the couch, will not let me return it, and are unable to repair it. So now I am left with a "brand new" couch with a 6 inch knife slash in the cushion and foam pouring out just in time for the holidays! Thanks for nothing, Ashley Furniture. If you are looking for customer service that will actually listen to you, choose a different store!
DJ and Kerry were both so very helpful. I got an amazing deal on my new entertainment center and the best customer service that I have experienced in a while! Thanks for everything!
Excellent customer service
Carmen was amazing to work with. Im glad I found my entertainment center and my new interior designer all In one. Thanks.
Great prices and great selection! In addition, no harassing salespeople while you look at furniture, but very helpful when you inquire about your selections.
Carmen D was well knowledgeable about the merchandise, professional & well in tuned with my request!!
My experience was awesome. The store manager Ben was great!. He was very kind and knowledgeable. I am definitely coming back again.
Trey was a wonderful help choosing our furniture
My experience was a pleasant one. My sales associate, Carmen was very informative
Carmen was fantastic! She was patient with us while we figured out what we wanted. We can’t wait to get our new couch!
Carman Thank you so much for help . I appreciate you taking the time to show me all that Ashley‘s had to offer. Your knowledge of all of the stores products were top notch.
Ashley Furniture and associate Ben were great to work with in finding the perfect piece of furniture for my sunroom!
Charging OUTRAGEOUS delivery charges to offset “sale”. They advertised 3 piece sale for $2700 but we’re going to charge over $600 to deliver 3 pieces of furniture less than 10 miles from the store. Went to Heavner and the same 3 piece outdoor furniture set was $300 more but the delivery charge was only $139 for the exact same furniture. I will not buy anything from Ashley Furniture due to these deceptive pricing tactics at the Capital Blvd store.
Really Good Experience 👍🏽 Maryam was very helpful and informative. I'd want her to help me and recommend her to others.
Just bought mattress from Ashley Furniture; the shopping experience was great! But…when I ask about the exchange policy if the mattress was not what we needed or we didn’t like how we slept on it. I was told there was none. I was okay with it but that a lot of money and we are stuck with it if we don’t like it after a few days.
Ashley did a phenomenal job of answering all of our questions and guiding us to a chair that will be perfect for our needs. She was very well versed in all financing options, promotions, and delivery procedures. At the end of the evening, we had made a great purchase as well as a new friend! Highly recommend her as she is a fantastic sales agent!
Carmen was fantastic and very sweet to our son who was very excited and wanted to be involved.
(Translated by Google) It was a good experience to buy at Ashley. The service and the tension that you see with Carmen los Santos was excellent. I recommend it, thank you Carmen for your attention. (Original) Fue una buena experiencia aver comprado en Ashley El servisio y la a tension que tú ve con Carmen los Santos fue exelente se las recomiendo gracias Carmen por tu atención
Trey was extremely knowledgeable, easy to work with, and listened to what I was looking for in a mattress. He was not pushy, even when I wanted to go home and think about what I wanted, which is why I came back to him the next day. It’s hard to find good service these days, so Trey was a pleasant surprise!. Ashley is blessed to have him!
Carmen was a wonderful salesperson, very knowledgeable, smart and easy to work with. I will definitely visit the store and work with her again.
Absolutely lovely experience. I came looking for a bed. I wasn’t sure what kind of bed I was looking for, I just wanted something bigger than my full. The staff showed me my options and different price points and I was able to make a decision that me and my wonderful Wife, Clara, we’re over the moon about. I can’t wait to bring my son Richard in to go shopping for his new apartment after he graduates (roll neers!) this upcoming spring.
Carmen was so nice and helped us with our furniture shopping. Listened to our needs and made suggestions. Definitely would recommend her as a salesperson when looking for new furniture.
Carmen was amazing! If you need furniture ask for her, I had a list for our new house and she was so patient and helpful! I will absolutely be back for more! Thank you Carmen, you are a doll!
Trey was great and very informative
Went into Ashley this evening looking to find a new couch for my home and was fortunate to find one perfect for my household. Nick was very professional and polite and answered every question asked or found the answer for us. We'll probably be buying the rest of our home furnishings there as well.
Carmen was great! She was knowledgeable, helpful and patient on our journey picking out our family room furniture.
Carmen was great. Very helpful. Give her a raise!!
Jose is a great seller, good service
What a great experience today at the store!! Carmen and Ben was so helpful. They made purchasing furniture a pleasure. And talking to DJ was great as well. What an amazing team/staff at this location
Carmen was very helpful and patient in helping me find the furniture that I needed today. Thanks Carmen!
Trey at the Capital location has been amazing! He’s been so kind and helped out a lot. He’s been awesome to shop with.
It was a pleasure working with Trey! He took time to fully explain the features and benefits of the adjustable bed. He also provided suggestions and options I hadn't thought of. Thanks for being awesome 👌
DJ - Amazing Customer Service
Great customer service from DJ. Very understanding, charismatic and professional. Thanks. :-)
Ben was amazing! So informative and helpful!
Nick is the best!! From start to finish I felt like he had my best interest!! The best experience I’ve had!!
We had exceptional customer service from Maryam. She was knowledgeable, professional and patient throughout our entire visit. Thank you Maryam!
Mr. Grant did a great job helping us.
I wish someone could have warned me about this store and their cheaply made furniture. I purchased 2 sofas and a loveseat less than 5 months ago from this store and you would have thought I had this this thing for about 5 years. The wear and tear that these chairs are showing is ridiculous. Not only do they tell you that you have a year warranty from the store, but they also ask you to purchase their diamond warrant to cover anything that goes wrong with your purchase item for the next five years. Well I purchased the diamond warranty and the store and the warranty company has done nothing but give me the run around about replacing this faulty furniture. I know I have spoken to atleast 6 different people who could careless about providing good customer service or standing behind their product. $3500 dollars gone down the drain for cheaply made so call furniture. Do yourself a favor and soen your money elsewhere.
We just visited the Ashley store in Raleigh and found exactly what we (that means my wife) were looking for. Ben Gamble was our sales associate. Ben was very professional, knowledgeable, and helpful. We were telling our neighbor, who had just purchased a sofa from Ashley, and it turns out that Ben was their associate too. They agreed he was excellent. Way to go Ben and Ashley's!
DJ was of fantastic help! I recommend him!
I had a good experience, Carmen was very helpful and very patient with us. I just bought my new bedroom set and she was very honest about the prices and helped me purchase. Definitely going again! Really recommend!
Was assisted by Maryam to get all my furniture. She was funny amazing, has the patience of a saint and listened to me! Going back for a couch soon lol
DJ was an excellent associate! He was so patient in showing us options and explaining the financing process. He was so knowledgeable. I would come back and buy something else if I knew he was helping me!!
Buyer Beware. We purchased our sectional couch September 5th. They never gave us an estimate date of delivery. I would have to call the store every other week to see if I could get an update. All they would say is “we don’t provide estimated dates” However, after speaking with several friends who had purchased from Ashley’s before they had always received a delivery date. Flash forward to November 12, as our couch is getting delivered it is filthy. We don’t accept the couch and Ashley agrees to getting us a replacement. One week later, November 19, we receive a call at 6:30am saying the couch will be here between 7:30-10:30. We just received a called saying the couch will not be delivered today. This was our first and last time dealing with Ashley Furniture. Do not spend your money here. Our salesman was very sweet but due to poor communication on Ashley’s team and execution of getting a couch delivered we will never purchase here again. DO NOT SPEND YOUR MONEY OR WASTE YOUR TIME.
Buyer Beware. We purchased our sectional couch September 5th. They never gave us an estimate date of delivery. I would have to call the store every other week to see if I could get an update. All they would say is "we don't provide estimated dates" However, after speaking with several friends who had purchased from Ashley's before they had always received a delivery date. Flash forward to November 12, as our couch is getting delivered it is filthy. We don't accept the couch and Ashley agrees to getting us a replacement. One week later, November 19, we receive a call at 6:30am saying the couch will be here between 7:30-10:30. We just received a called saying the couch will not be delivered today. This was our first and last time dealing with Ashley Furniture. Do not spend your money here. Our salesman was very sweet but due to poor communication on Ashley's team and execution of getting a couch delivered we will never purchase here again. DO NOT SPEND YOUR MONEY OR WASTE YOUR TIME.
Trey was great to work with. Personable and didn’t feel as if he was trying to push me for a sale. Highly recommend him and this store.
Great helpful sales staff. Trey was great to work with.
I had excellent experience. Jose Andrade made my furniture shopping experience awesome.
My experience today was awesome. Trey was so helpful. Outstanding service today and great hospitality. Will be returning for my new mattress in Dec. Happy Thanksgiving. Trey is an outstanding young man.
We were serviced by Jose. He was attentive and courteous with us throughout the entire deal. He made the experience a real joy.
(Translated by Google) My experience was the best with Omar, he helped me a lot to know how to choose the items (Original) Mi Esperienza fue lo mejor con Omar me ayudó mucho a saber elegir los artículos
(Translated by Google) Thank you very much for your help Omar, very good service. (Original) Muchas gracias por tu ayuda Omar muy buen servicio.
Jose was fantastic to work with
Love this store! They have everything under 1 roof. I also love the customer service from Maryum. She is awesome and really knows her stuff about all Ashley's product. Maryum was very patient with me and my husband while picking out furniture for our new home. I absolutely love Maryum and this store location. I will definitely be back and tell my friends and family about this store.
Had an amazing experience, and Carmen made everything go really smooth. She was very knowledgeable and was able to answer all our questions/
I really appreciated DJ's customer service. I highly recommend him for your future needs.
Maryam was amazing! Friendly and professional. Super knowledgeable!
Trey Kitchen was easy to work with and very Knowledgeable. Furniture buying process simple. Would recommend.
DJ helped us out and was very friendly and professional. Definitely recommend
Trey was amazing!!! So easy to work with while helping us pick the perfect furniture for our space. I typically DREAD the furniture buying process, but would willingly come back again to work with Trey.
Trey is awesome!
(Translated by Google) Excellent service ! (Original) Excelente servicio !
(Translated by Google) Excellent person, very good job if you don't know the language look for Carmen de los Santos she will help you in everything visit Ashley and ask for her .. I don't know English and she helped me a lot with my credit .. thanks Carmen (Original) Excelente persona ,muy buen traro si no sabes el idioma busca a Carmen de los Santos ella te ayudara en todo visita a Ashley y pregunta por ella ..no se ingles y me ayudo mucho con mi credito..gracias Carmen
We had a great experience at this Ashley’s store because our salesman Trey really spend time helping us and finding us the exact couch that fit our budget we were looking for . If you are looking for someone to help you and spend time with you without rushing you to decide , Trey is the best !!
Store has lots of furniture styles to pick from. We received great customer service! Trey was very informative and helpful.
Highly recommended, go see Nick Christman. Very helpful
Friendly, pressure free shopping. Good prices. Clean and well designed. Thank you Kerry for all your help.
Awesome service with Maryam Butler. Great service and grace.
Horrible experience, I wouldn't recommend this store/Ashley. My dining table and 2 chairs have been delivered 4 times and either broke or damaged, the management team are so unprofessional, dont respond and I went couple times to complain, and last time, one of the managers wanted to fight me and told me that they can't do anything about it. My couch that was delivered has the wrong configuration and requested to change it but they don't want to. I called the corporate number and they are not very helpful. I spent thousands of dollars and now receiving the worst customer service EVER. Please stay away from Ashley.
Great shopping experience with Trey!
Furniture choices were limited and highly overpriced.
Omar was very helpful and understanding. He help us find are new dinning table. I will definitely recommend coming to shop at this store. Don’t forget to ask for Omar.
Excellent service!!! Maryam was very knowledgeable and helpful in explaining all deals, delivery dates and options as far as furnishing my house. Appreciate all the help.
(Translated by Google) Excellent place and the treatment is special Carmen de los Santos helped me find what I needed was very kind (Original) Excelente lugar y el trato es especial Carmen de los Santos me ayudo a encontrar lo que necesitaba fue muy amable
DJ was the sole reason we bought today! Outstanding you man. Everyone should go in and ask for him!
DJ Is very knowledgeable of the merchandise, the best sales person that I have ever had. I will definitely come back and purchase from him.
Great Reception! Great Communication. Great customer support. We loved there services.
Thanks Carmen
Just absolutely loved Carmen. She help me and my mom so much. My mom being 82 she was patient and knowledgeable.😊 thanks Carmen.
Trey Kitchen was very helpful in helping us find what we needed for our home.
Jose was amazing and very informative on financing !!! We definitely be returning
Nick Christman is the man to see at Ashley on Capital. Very patient, professional, works the deal until he gives you best price for great furniture! Always an Ashley fan and now a Nick fan too!
Ben Gamble helped my friend and I pick out a couch. He went far and beyond. Definitely will be back.
My husband and I have been going in Ashley looking for furniture for 2 weeks. Every time we come Carmen and Trey help us out tremendously and so nice and sweet also patient. They worked really hard to get the things we need and wanted. I really appreciate them so much. Y’all go to Ashley’s and ask for Carmen and Trey. You will not be disappointed.
Mr. Grant helped us out when we stopped to take a look for some new living room furniture. We had an idea of what we wanted, which he gladly showed us. When I mentioned my reasons why we were looking for what we were, he showed us something we hadn’t even considered - which we ended up purchasing. He was very helpful in every step and had us in and out when we actually made the purchase. Happy with the experience!
Nick was very helpful in helping us find exactly what we were looking for. He was very patient and understading of our needs as well. Would recommend !
DJ was an incredible team member of Ashley. I would recommend any of my friends to come see DJ for help. Literally the most fun I’ve had buying anything!
DJ was such a huge help at getting me quickly qualified with my no interest payments on my new sectional! Definitely recommend him if you’re looking for any new furniture!
DJ was very professional and so sweet! Did a great job informing me of all the different styles and fabrics and also the VIP Program. Because of this we were able to get a couch in no time!
Great help in purchasing our dining set,thank you Nick Christman and staff
Awesome!! Omar was very helpful, courteous, and professional!! Omar made our experience pleasant!! Thanks Omar!!
DJ was great! Very informative & professional!
Carmen was an excellent sales rep very thorough and pleasant!
Trey did a great job of showing me options based on just a general idea of what I wanted. He was upfront and honest and I didn't feel like I was pushed to more expensive options.
José was great! He was so quick to help us and got us a great deal! He’s super friendly and so patient with his customers! My wife and I will definitely be returning to work with him for our next furniture purchase.
(Translated by Google) Thank you Omar for the good service and kindness (Original) Gracias Omar por el buen servicio y amabilidad
(Translated by Google) Omar is very kind! We recommend it if you want to buy in ashley! If you need in Spanish he can help you!! (Original) Omar es muy amable! Se lo recomendamos si desean comprar en ashley! Si necesitan en español el puede ayudarles!!
(Translated by Google) Omar very kind!! It helped us a lot. Thank you very much for your help, we recommend it! (Original) Omar muy amable!! Nos ayudó mucho. Muchas gracias por su ayuda se los recomendamos!
I had a 5 Star experience with Omar, he was very knowledgeable about his products and very attentive to what I needed.
Everything was great except there is absolutely no help with moving or removing your old furniture.
Jose helped me find and buy a new couch. He was very kind, helpful, and straightforward.
Nick was great thank you!!
After having such a bad experience with another competitor, I , gave myself a break from furniture shopping until one day I decided to walk in the capital store where I was greeted by ms.Carmen! Ms.Carmen is your go to girl for all your needs! She is not pushy at all , gave me my space but was there to guide me through out all my needs! She listened to my wants and needs and helped me decorate my home all while making it fun! Please check her out! Thank you for this experience I will be shopping again.
Great day to hangout at Ashley Furniture Store today with Omar and DJ to furnish our sunroom. Thank you both for great customer service.
DJ was awesome. It went well and I was more than happy to do the 12 month financing.
After looking for 8 months for a couch I just stopped into Ashley on Capital Blvd and Johnathan, Carmen & Jose were fantastic! Not pushy, they let me have a moment to think and take my time! Easy experience.
(Translated by Google) My experience with Ashley has really been wonderful with the professional attention of Mr. José Andrades with his friendly and professional treatment, knowledgeable about the products that the store sells, especially in the area of bedrooms and mattresses. I recommend it 100%. And the office and first class installation thank you very much keep it up 🙏🙌👏👏👍👍 (Original) Mi experiencia con Ashley realmente a sido una maravilla con la atención profesional del Sr José Andrades con su trato cordial amable y profesional conosedor de los producto que la tienda comercializa sobre todo en el área de dormitorios y colchones lo recomiendo al 100%.y el despacho e instalación de primera categoría muchas gracias sigan asi🙏🙌👏👏👍👍
Carmen made my day today! I can talk to her for hours. There I was seating comfortably, chatting away the evening while shopping. Not only is she super relatable, but also knowledgeable about the furniture pieces. She guided me through choosing the perfect furniture that would help brighten the look of my rooms. Together we found the ideal combination of both elegance and comfort. I couldn’t be happier about my experience. Thank you Carmen, until next time! 😊
THIS IS A HORRIBLE STORE .I WOULD NOT RECOMMEND THEM TO ANYONE.
I am shopping for furniture and I wanted to start with Ashley after hearing good things. I walked into the Raleigh store today and was never helped. I was greeted by one salesman rushing with a cup of coffee. Needless to say I walked in one side front to back and no one helped or assisted me so that let me know it wasn’t where I was about to leave my hard earned money.
Dj was a pleasure to work with. Very knowledgable. Didn't try force you into buying. Will be buying future purchases from there.
DJ ‘s very easy to work with, pays great attention to details and willing to work with you with any given situation.
Go see Carmen from Capital store . Outstanding personality and great salesperson.
DJ was very helpful in the purchase of our sectional. Knowledgeable of what we were looking for.
Wonderful experience, Trey was extraordinarily helpful and personable
Carmen is an amazing sales person. She listens and really works to match your needs and desires with the products Ashley offers. We are lifelong customers because of her
Had a great experience with Omar he was very approachable and very informative. Could not ask for a better salesperson.
Service is great. Ask for Nick, he was great to work with.
This is the first time buying my furniture from Ashly store in capital but it was really good and nice opportunity to me . I met very nice employees especially the guy who helps me his name was Omar and he was a really nice person and a very good helper to me. And the customer service was really amazing they did match the price for me and they made it the same price from the online. Thank you so much Omar for your help and for your kindness
(Translated by Google) Excellent place, their attention is spectacular, they care about understanding what you are looking for and need, they also strive to help you so that you leave that place happy with what you are looking for, need and above all without spending so much money. Thank you CARMEN DE LOS SANTOS for your help, excellent person and very patient. 100% recommendable. (Original) Excelente lugar, su atención es espectacular, se preocupan por entender lo que tú buscas y necesitas, ademas se esmeran en ayudarte para que tú salgas feliz de ese lugar con lo que buscas, necesitas y sobretodo sin gastar tanto dinero. Gracias CARMEN DE LOS SANTOS por tu ayuda, excelente persona y muy paciente. 100% recomendable.
DJ was the man! He had us in and out with the couch we wanted. He even helped explain all the different options for a bed frame. Will definitely be back!
Excellent service with Maryam Butler working with me to narrow down all the great choices this store has. Maryam was thoroughly knowledgeable on all mattresses and pillows and took what little details I could to come up with a bed. Great store with lots of options and financing. Thank you!
Trey Kitchen was awesome to deal with. Very knowledgeable, answer all my questions. Very happy that I got my bedroom set from Ashley furniture.
Nick was very professional and knowledgeable. He worked with us and price matched the price we saw online. Thank you Nick
Nick Christman took good care of us. We went in looking for 3 pieces and came out with 3 pieces only after 30 minutes. He also help us with some good pricing. Happy customers...thanks Nick!
DJ has been very cordial and helpful with helping me find the right sectional for my space. I will come back and ask for him for more accessories I would like to purchase.
This was the best shopping experience I've had in a long time. The sales people were helpful and didn't try to sell me anything I didn't need.
DJ was extremely helping and knowledgeable when purchasing a dresser. I would highly recommend him for any of your furniture needs.
Went to Ashley to get what we needed for my house and DJ came in great guy, good guy to talk to about what you want and need
Great quick and easy shopping experience with DJ!
Had a wonderful shopping experience with DJ! Easy and quick picking out a new headboard. Would suggest to anyone looking to buy new furniture.
DJ was excellent. Great service.
I visited the store Saturday 10/08/22 and Omar walked me through the entire showroom floor and answered all of my questions. He was patient and super helpful and informative. I changed my mind twice and he was understanding and switched gears flawlessly. 10 out of 10 would recommend. If you are in the market for furniture, check Omar out on Capital Blvd
Carmen and Omar are the best
Mary was one of the most upbeat and supportive sales associates I have worked with. Buying furniture can be stressful especially when you see the bottom line price. Mary was fundamental in ensuring I was not only comfortable but even offered several other solutions and option. She ensured I had what I needed and did not try to upsell anything. I will be returning to this store for my next purchase.
After a horrible experience at a competing store, DJ was the breath of fresh air that we needed. He was so knowledgeable and helpful and there was absolutely no pressure, which me and my wife adored. Additionally, DJ provided stylistic and design ideas to help us imagine our pieces in our space. 10 out of 10 I recommend working with him. We are more than pleased with his service and attention to detail! We are very happy with our purchases.
We had the best experience with Maryam. She knows her stuff about the furniture and bends over backwards to make sure her customers are happy with their purchase.We stayed in the store a while trying to make a decision and we never felt rushed. She was so nice and patient with us.We would highly recommend Maryam!!
DJ is awesome!! He was great to work with. Never got the sales vibe which made the experience so much more enjoyable and relaxing! DJ was was extremely knowledge on all the couches we were interested in. Fantastic to work with!!
DJ was super helpful with our purchase! We’re looking forward to the new couch in our living room
Thanks a bunch to Ebony and Ben for all of their help with purchasing a sectional for my mother in law! Made the process very easy for us!
Great customer service !
Great customer service from Larry Grant. Gave us plenty of time, space and service to find the ideal couch and recliner.
I had a very easy shopping experience with D. J., I’m so glad that he was patient with me and understood all my concerns about the size and color of my new living room set. I highly recommend Ashley furniture in Raleigh because the customer service is excellent!
Trey was awesome!!! Very informative. Great experience.
This place had great customer service, we got a good deal on the furniture. Especially DJ was very helpful.
Very happy. Ben, Jennifer, Kerry very helpful. Furniture arriving next week.
Dj was excellent! I really enjoyed his help and professionalism. Thank you for helping select the right sectional sleeper sofa!
My fiancé and I had a phenomenal experience with DJ. He was accommodating and understanding of our situation and I would recommend shopping here to anyone. I plan to come back soon for a living room set.
Just purchased some new furniture for our new place, and the consultant José Andrade, was so nice, and patient! He got us the best price for what we needed! 5 star service!
Maryam was so helpful and patient today, first class service.
Ben was a fantastic salesman! We enjoyed the wonderful customer service! We will be back!
Just bought a bedroom suite and mattress. Ben helped us out and went above and beyond!! They also stayed late to get us all checked out! I will shop here again!
I went to the capital location looking for new living room furniture manly a couch set and with their sales person Jose he helped me find couches and stands for a good price. Very pleasant experience. Definitely would recommend him to everyone.
I worked with Jose his customer service was great. He helped me pick a great bedroom set and a recliner. It was a great experience and I would highly recommend him to everyone.
Wonderful service, and helpful, friendly staff. Could not be happier with my new couch, will be back for any future furniture needs!
I had a great visit to this store and would recommend it to anyone looking for a range of chic, modern, and comfortable furniture sets. Not only was the store well kept and clean, the staff were also very pleasant, knowledgable, and accommodating to my needs. Shoutout to DJ for being especially helpful and kind during my visit.
Carmen was very helpful in the process of finding a new sectional. She had great product knowledge and made the process fun overall. Great experience !
Visited the store with husband and daughter and had the best experience! Kerry Malak assisted us with all of our interests and concerns and we couldn’t be happier with the customer service! She is asset to the Raleigh team in our books!!!
I had a great experience at the Raleigh Capital store. Everyone was very helpful and I will definitely be back!
Couch shopping sounds fun but it can be super daunting. Ebony at Ashley HomeStore made it effortless. She was easy to talk to and answered all of our questions. We left having purchased a well-priced, quality, comfortable couch. We’ll definitely be back when we upgrade our bedroom!
Bad customer service. Especially with Miryam, please deal with customers with respect. They are there to buy if it fits in budget. We know that if we don’t buy others will come and buy. They did ask for water and I asked for one. When asked for a better price they did deny water bottle as well. She was constantly laughing when I negotiate price. U can simply so no if u don’t like. Be careful for items with no price tags. They tried to sell for more. Glad I did back off. Visit other Ashley store for better service and price
I had the opportunity to work with Maryam today and it was an absolute pleasure. She was kind, extremely knowledgeable and fast. I will work with her moving forward. Please ask for her if you go to this store. She will accommodate all your needs and offer cost saving solutions as well.
Very detailed and infornative. DJ was awesome!!
(Translated by Google) Carmen, very satisfied with her work, I loved how she treated me at the time of the visit, very professional, her way of serving the client, 100% recommended. (Original) Carmen muy sastifecha con su trabajo me encanto como me atendio en el momento de la visita muy profecional su manera de atender al cliente 100% recomendada
Carmen was very professional and polite when I came into the store today. I really appreciate her taking the time to help me with my order.
Carmen did an excellent job and saved us money! Outstanding job and experience! Thanks Carmen!
Tray & Jose helped me beyond excellence ✨️. Great experience
Our overall experience was great! Jose greeted us as soon as we entered the store. He was very professional and very attentive to our needs while checking on us periodically as we walked around the store.
Nick Christmas was a wonderful salesman thank you for your help
From beginning to end Carmen was great. My wife and I were looking to furnish our new home, this process was made very easy and painless. Thanks for making furniture buying so effortless.
Carmen Santos has given me the best customer service that I received in the past three years at this store. Someone needs to give her a raise ASAP!!!
DJ was very patient with all of our decisions. He was a very personable and very knowledgeable about everything at Ashley!!! Ask for DJ and he’ll take care of you!!!
thanks for everything I recommend them 100. José. Kerry are the best
WHY DID WE NOT START OUR JOURNEY HERE?!?!? This Saturday, my husband and I started our new couch adventure by visiting a few other stores. By the time we walked in to Ashley, we were irritated and disappointed that we hadn't found something we really liked. About 30 seconds after entry, we were greeted by Maryam, a knock out sales associate full of smiles, joy, and good vibes....and probably my new best friend! We told her what we needed, what our expectations were, and gave her key must have points for the next purchase. She knew EXACTLY what we needed, and walked us directly to the couch we ultimately purchased. We had a ball hanging out and bouncing ideas off of one another, and she gave us amazing deals and options if we wanted to finance. COME HERE AND SEE MARYAM! You will not be disappointed!
Maryam was an absolute pleasure. Addressed our concerns about potential wear and tare from our rowdy dogs. Explained the durability ratings of the cushions, showed us several options. Broke down and rearranged the sectional right in the middle of the store to create our ideal set up. And kept us hydrated with water. Fast, easy, super friendly, go see her and get hooked up today.
DJ was amazing!! We told him what we were looking for, our budget and he found my daughter the perfect sectional for her new apartment!! Thank you DJ you Rock!!
Trey was great!!! Very helpful and complimented on my bag!!
Trey helped us out today. Never thought I would spend $400 on pillows but he was amazing‼️
Trey is awesome! Got everything we wanted plus more at a great price!
Trey was amazing!
Dj was very helpful. So kind and nice. Thank you for your help
DJ did a great job. Listened to what I was looking for and pointed me in the right direction. Didn’t try to upsale me but gave me plenty of options highly recommend.
Salesman was very helpful!
Jose was a tremendous help. From moment we walked in he made the process super easy!
Ashley’s Homestore for the win. My sales associate Carmen De Los Santos was amazing and very helpful with helping me find home decor and home Furnishings.
Excelente service! Beautiful classic and modern styles of furniture. Benjamin was very profesional and knowledgeable. He helped me get what I needed for my home in no time.
I found everything I needed in one visit! Great clean store. Wonderful sales associate Ebony was knowledgeable and helped us find exactly what we needed. If you need good quality furniture, go to Ashley! It did not disappoint.
I was very Pleased with my experience at Ashleys ,. Miss Carmen was polite and waited on me right away ,. She explained everything to me,. She is a great person to talk with , I grilled her on everything and she wasn't one bit annoyed by my Questions ,.
Ben was absolutely excellent! He helped my husband and I find the perfect sofa for our new townhouse and we couldn’t be happier with the experience! Thank you!!!
DJ was excellent, couldn't be more happy with my experience shopping today!
DJ was amazing and very helpful with finding my tween son a bedroom suite!
We went to 4 different furniture stores and ended up purchasing from José at Ashley. He was very transparent and helpful in his sales approach, giving us great service and a great price. Ashley was able to customize the arrangement of the couch set we wanted and had a 3 week delivery time. They also offer in-home installation at a very reasonable price. Thank you José at Ashley!
Dj was so helpful with my crazy bunch today!
Ebony was a wonderful associate. Courteous and knowledgeable!
DJ was a very nice and polite salesman. And he was very helpful.
Shop with DJ, he is the best!!
Just picked up a nice living room set form here. DJ was a wondeful sales associate. Respectful, courteous, and amazing.
Came in on a Thursday, late evening just to try to get an idea of what we wanted for re-doing my mom's guest bedroom. Not only did we find literally everything we wanted, but then we had the best customer service experience with Trey that day and the day after (when we actually purchased everything)! He was absolutely awesome in meeting our needs, helping us out, giving his honest opinion, and even cracking jokes and having a good laugh with us! I'll definitely be coming back here to make a future purchase with him!
Trey Kitchen was such a fabulous-type person. What a wonderful experience ❤️. I would come back just because of working with Trey! Had to come back and edit this review so I can also say Carmen was an absolute joy to work with! We came back two days later to buy a mattress and pillows, and she hooked us up! Made the credit application smooth and easy and we also had some great laughs!
Maryam and Trey have been super helpful and were able to get me the best deals for what my vision was. Loved the service!
They have a great variety of good stuff and the salesperson is very resourceful,my purchase was approved almost immediately,will go back for more stuff
Carmen was very helpful with purchasing a dinning table. Definitely coming back for any furniture/ ideas.
Appreciated working with D.J.. He was knowledgeable and a joy to work with.
Trey has been super helpful to us in choosing bedroom furniture for our daughter. We highly recommend visiting him at the Raleigh location.
Carmen de los santos was very informative and patient, all around very good customer service
Troy and Jose was absolutely fantastic with delivering every step of the sales process.
Trey was patient, informative and went the extra mile to help us find what we needed. He measured how much room the furniture would take up and stayed well after closing to make sure we were taken care of. Service like that is not easy to find these days.
The staff, Troy and Jose, in particular were very helpful!! We look forward to our living room furniture to be delivered!!
Carmen was excellent!!!! She provided great customer service and was very knowledgeable.
We had a great experience with Nick C. Friendly, helpful, & informative! We look forward to enjoying our outdoor patio set!
Maryam was super nice and friendly! Even though I ended up having to cancel my order, she was very helpful and it was fun picking out furniture with her!
Big thank you to Nick who helped me pick out some furniture for my new place. He helped me determine what would look best and was super knowledge about everything i asked. Definitely can’t wait to come back next time i need anything.
Went to the Ashley store in Raleigh, NC and Nick helped us get a couch that we loved and at a discount. He is wonderful and would recommend him to anyone!
Nick at Ashley Furniture in Raleigh, NC was fantastic!!! Go buy furniture from him!!!
Nick was very helpful. He helped me find furniture in my budget.
My Experience at this location was Amazing… My Sales Expert Nick really helped us find everything we were looking for and went above and beyond to make sure we were satisfied!!!! THANK YOU SO MUCH NICK AND THE MANAGER TREY FOR MAKING MY SHOPPING EXPERIENCE PLEASANT!!
Thank you Leon and I think Troy (both African American men) who helped me today! It was my day off and I wanted to catch the sale on a spare bedroom. You both were so kind and attentive that it’s much appreciated:) Thank you!
Ben G sat with me and listened to my needs. I love the sales team in this store. Jennifer at ANOW helped me understand financing. The process was easy, friendly and professional. I am redecorating my bed room next. I will definitely be back. Thanks you guys.
DJ made the process very easy and is very welcoming
Trey was absolutely helpful with all my order and with an awesome attitude! Great location to shop at. Highly recommended!
Maryam was the great! She introduced herself right when we came in and was there when we found what we needed. Told it was in stock and made the purchase happen! We was in and out in no time and can’t not mention the discount for just walking into the store. Her personality made the process , easy and fun. We walked out the door paying ZERO unlike some furniture stores I know … Can’t wait for our items to be delivered. Thanks Maryam Go see her now for your furniture needs!
Maryam was amazing throughout my entire experience of purchasing my sofa. She did an incredible job explaining everything and helping me make a decision on which sectional I wanted. Thank you so much!
Ebony was great, she made shopping and searching for furniture easy and stress free.
Carmen de Los santos was very helpful and find everything what we need and also she’s speaks Spanish for all Latin customers like us. Thank you very much for everything 💯 recommended. Gracias por toda tu ayuda.
I was very impressed with DJ he answered every question and his manners are wonderful
Thanks Sam for helping us! We had an amazing experience! We weren’t rushed and were in and out. Thanks for your amazing service!
Tray was an amazing person with our experience loved our experience here!
Dj was very helpful and efficient!
Absolutely horrible service and overpriced low quality. Furniture looks nice in store, and the sales people are certainly helpful. A month after receiving my new $2,200 couch, the seats began caving in. Obvious manufacturing defect, Ashley service agreed. I purchased the “service plan” with the couch so they “scheduled” a repair service. By scheduled, I mean they said they had availability on a date a month out, but couldn’t give a time or even time window, so have to take an entire day off work to sit around and wait for them. Fast forward a month of having this busted piece of overpriced garbage sitting in my living room, and the repair guy shows up, knocks once, then quickly drives away. Ashley’s response: sorry he’s already gone, you’ll have to reschedule.
A huge shout out to Ebony who kindly helped us select our sofa. She has been patient, professional, and helpful throughout the entire process. She knows the items/furniture pieces in the store very well and puts her customers first. We had a very enjoyable shopping experience! The quality and price of the items in the store is also very economical compared to many of the other competitors we window-shopped at. If you are looking for quality furniture at an affordable price, I would recommend to look here first as you may be able to find some good deals or set a benchmark for your budget.
DJ provided great service!
Came in to browse for some new living room furniture because IT’S TIME! I was assisted by a young lady named Ebony who was polite, professional and patient! At no time did I feel that she was being pushy or sales-y! If you’re looking for new furniture, go here and request to work with her!
Trey did a really great job at helping us find the perfect piece.
Ebony was amazing. Would recommend her to anyone.
Ebony was amazing like always, I had her a year before and she is so professional and easy going.
Honestly Ebony lead me to have the best shopping experience when moving into my new home! Not only did she welcome me into the store with open hands she literally chose my color way & literally picked out each furniture piece to perfection.
Ebony
Ebony is a great employee and she always provides phenomenal customer service every time I come to Ashley’s .
Great store and friendly associates! Ebony was a great help in relaying product information and pricing without being overbearing and straining my shopping experience. 10/10.
Hi! Store was set up nicely and clean. Ebony assisted me quickly and offered great insight!
Ebony from Ashley’s was knowledgeable, accommodating and not pushy. I appreciated the professionalism and willingness to allow me time to decide on what I wanted to purchase. Well done Ebony!
Trey was very helpful , quick and easy ! Got me in and out with no problems
Troy and DJ were great! Nice and professional.
Troy and Dj were super helpful, paitent, and informative. Found my new couch here.
Dj really nice and help me a lot through out buying sofa process….Thanks so much
From the moment we walked in the store the sales representative Maryam Butler was pleasant and very helpful. She was very knowledgeable of the merchandise and demonstrated professionalism. We have been customers of Ashley's Furniture for years. Very highly recommended.
We had an Awesome experience with Carmen. She almost got us to spend more than we walked in expecting to spend. Cudos to Carmen for a job well done!!
Ebony Lee was extremely helpful and very knowledgeable in helping us purchase our king size bed.
Salesman was amazing he was new but he made the transaction smooth.
Ben was great to work with. He listened to my needs and got the right pieces of furniture I needed. He is at the Ashley store on Capital. Thanks!
Troy was wonderful and has great customer service hey help us find what i was looking for im super happy with his service I would recommend him for any one to purchase with him
Went in just to look but the sales guy DJ was so professional and friendly I ended up buying…. Thanks DJ
I had the best experience! Maryam was my salesperson and as soon as I entered the store, she made me feel welcomed. We chatted as if we were girlfriends and I thoroughly appreciated her kindness throughout my entire shopping process. When you’re in need of any type of home furniture, please see Maryam…she is AMAZING!!!
I had to run into Ashley Furnitue on Capitol Blvd to get a lamp. I was greeted by Ms Ebony Lee. She was friendly, knowledgable and super helpful. She listened to, advised on and guided my choice. The entire interaction was a classic tutorial on how to provide top level service for a client. High marks for Ms Lee and this location.
Dj was the best he took his time to walk around and change any and all things that I needed him and never got distracted. Thanks DJ for helping me get what I wanted for my new home.
Excellent, modern options. Sales associate, DJ, was knowledgeable, friendly, and professional. Highly recommend this Ashley Furniture store.
Great experience! Loved our sales girl, MARYUM Butler! Made the whole experience fun and enjoyable! Would shop with her again!
BEST SERVICE! Go see MARYUM BUTLER! She was so patient with my boyfriend & I. She was honest, she helped us pull our color scheme together. If we weren’t crazy about it she said here I got y’all. Literally the best service I have received! Go see her! Can’t wait to get our furniture! She has a down to earth personality and she gave us the best service! Go see her!!!
Ordered furniture for my father June 2, 2022, paid cash, the worst purchasing and delivery experience I’ve ever had in my life… The delivery team is a contractor working for Ashley the delivery guys are rude and unprofessional and if you pay for set up you have to remind them to set your product up if not they will leave it in the middle of the floor. When my furniture was delivered half of the merchandise was not there we took off work for the delivery that never occurred now we are still waiting for a dining room table I have had it with Ashley furniture I recommend not purchasing from them because they don’t want to take ownership or responsibility for their failure in delivering the product to pay for the store route to the customer service team and the customer service team has no desire to help you they’re just customer service reps pay to do a job so their level of importance is lacking when you need your furniture very unprofessional…
We bought our dining set and sectional set at this location. Our sales rep DJ was amazing with helping with our every need. He exemplifies what a great salesman should be which is listening to the needs rather than selling. I would highly recommend this place for anyone looking at furniture since the website only shows limited quantity.
DJ gave us a great experience and was very attentive the entire time. Made our search very simple!
What a wonderful experience! Beautiful furniture, beautifully displayed. Mr Gamble was a blessing, he helped me with no pressure to get just what I wanted!! You need furniture.. go see Ben Gamble he's wonderful!!!
My sale was successful . This isn’t the first time I purchase with Ben Gamble! He was extremely helpful.
I was helped over a 2 day period by DJ @ the store on Capital Blvd and he was a pleasure to work with! Very knowledgeable and friendly 😊
DJ was very courteous and patient. Thanks so much for assisting with our purchase of a dining room set. Awesome job!
Carmen did a fantastic job!! Great work
DJ was amazing to work with! He walked me through the process so quickly and I walked away with the bedroom set I wanted!
We had a great experience with Mr.Grant and got an amazing couch!
We went to this store on Sunday. There were no fewer than 20 people working, and no one paid any attention to us, except to say that all their solid wood furniture is on back order until the end of the year. We left and purchased elsewhere.
Carmen De Los Santos was very pleasant and helpful to work with. We purchased a beautiful bedroom set for my son.
Carmen was a pleasure to work with! She made the buying process smooth and enjoyable. Would highly recommend her to anyone buying furniture in the Raleigh area!
Very helpful and polite graet job. Thanks
DJ was very helpful and insightful in helping us make our choices. Highly recommend working with him.
Great experience with sale representative and lovely design.
DJ,,was very nice and helpful.
DJ was very helpful and courteous from the moment I walked in. Ashley’s very blessed to have him
Carmine at the Capital Blvd store was amazing. She definitely is a five star salesperson!
Carmen de los santos nos ayudo muy amablemente con todo respecto a nuestra compra fue muy clara explicandonos todo lo referente a la garantia los daños.. fue muy amigable.. les recomiendo a carnem porque tambien es bilingüe..
DJ was exceptional and was so helpful in helping us furnish our home office. He is so knowledgeable and engaging. I would recommend DJ. To any of our family and friends.
Ebony has been very productive and enthusiastic in helping me pick out furniture for my house. She very knowledgeable and helpful. I recommend her as your guide in choosing the best furniture
Seems like it will take forever, for anything you want, To be available. "Because it Vietnamese wood," I'm told. Why does it have to be Vietnamese wood? Been there twice, haven't bought anything once, most likely won't.
Ebony was awesome. Great service
I was so excited about my furniture delivery but unfortunately this has been a terrible experience. My furniture arrived damaged. When I asked to return within 24 hours I was told I could only return one of the damaged pieces and not the one piece that is good. Being that it was a set, that did not make any sense. When I scheduled the Repair, the technician did not arrive in the four hour window I had been told. When I called to see about rescheduling I was told I would have to call back in two days. I would highly recommend avoiding the headache of Ashley furniture. I’ve spent way too much money and time on the phone and I’m completely unsatisfied.
My family has suffered discomfort and total frustration because we trusted Ashley Furniture was a good place to purchase bedroom furniture. The master bedroom furniture arrived damaged and had no hardware to allow it to be assembled. We purchased in February. Still waiting for hardware after numerous calls and chats. I spent thousands of dollars and now receiving the worst customer service on earth. I warn anyone think twice before spending your hard earned money here.
This has been one of the most frustrating and disappointing purchasing experience of my entire life. Ashley Furniture Store doesn't live up to it's promises. They do not value their customers but are quick to accept our money. I had furniture delivered that was damaged and there was no hardware included to assemble the furniture. I have been waiting for over two months just to receive what I have already paid thousands of dollars for and now am being told maybe hardware will arrive in another thirty days??? This is totally unacceptable and I advise anyone thinking of going to Ashley to reconsider and go shop at a customer service friendly store.
Benjamin was excellent ! He was patient, knowledgeable and very personable. Thanks for your help!
Trey was amazing! Answered every question with no pressure! Keep up the great work!
Carmen was amazing to work with! She is sweet, kind and knowledgeable. She helped us with all of our needs and answered all of our questions. She is a great asset to the company!
The best part of the buying process should be getting want and amazing customer service. I found both of these at Ashley. Shout out to Ebony for her expertise, patience, and tasteful eye. I won’t forget my VIP treatment.
Ben was great, he knew his inventory and what I was looking for!
Ebony was extremely helpful and knowledgeable.
Great service.
Maryam was beyond helpful and friendly! She was very knowledgeable about product information and services. I greatly appreciated how quick and efficient she made the purchase process. Her communication was also excellent and stayed in touch throughout the process.
I had a great experience at Ashley Home Store Capital with Trey! He was very helpful and attentive. Helped us buy a great sectional for our new apartment.
Well. We walked in, walked around and left. The employee were very nice. The furniture quality, not so much . The furniture just didn't fit our needs or style.
Very excited for my purchase nick and tre took great care of me come see them at Ashley furniture
Carmen was outstanding and is definitely an asset to your company
Trey was amazing. Made our shipping experience easy.
Carmen was very helpful through the process kind and nice knowledgeable answered any questions I had thanks
The salesperson was very patient and informative! He answered my questions, and was super professional!
Make sure you go see Carmen!!!!! I literally was in the store 4 hours. We talked and laughed but she got me exactly what I needed. Great customer service and atmosphere. Ben the manager was also great. Definitely will be back to get furniture in the future
Carmen was an amazing helper she gave me the best advice and even encouraged me to buy it, I am very pleased on what she did and I'm more than happy to purchase this store, I recommend shopping in here, good material, if you see a young lady named Carmen she is more than amazing and will help you plentiful.
Carmen was great and helped me out a lot
Ashley furniture and Fortiva were not honest about the financing and monthly payments that I would have. I received mixed information on both sides which has left me extremely unhappy and confused. It has been difficult every month to pay $200, after I was told it would be $100 a month. I feel like I’ve been tricked and lied to.
Loved working with Carmen!! She was amazing, so helpful!
I had the absolute best experience working with sales manager Benjamin and store manager Serena at Ashley Furniture - Capital Blvd Oak City. Extremely patient and knowledgeable about furniture placement and choices based on the consumers needs. Excited about my Dining and Bedroom purchases from the Urbanology theme!❤️
No star rating. Unacceptable practice for a business to operate with. We have been waiting for a bed to be delivered. We purchased it in January and its now April. One excuse after another. The supply chain is causing the delays is the #1 excuse . These delays should be addressed to customers in the start of the purchase not after the deal has been submitted.
We had a great experience buying our furniture. Mayra did a great job explaining our options.
Carmen is awesome All are awesome.
Trey at the Capital Blvd location was extremely helpful during our visit today. He showed us plenty of different models, clearly explained all of our options and answered all questions we had. Great customer service!! We will definitely go back to him for assistance in the future.
Carmen was wonderful. I saw a dinette set that I really wanted. She worked her miracles and I was able to walk out a very happy customer. She is very professional. She explained everything throughly, and she made the whole buying process smooth. I would definitely recommend Carmen for your next purchase at Ashley. I’m definitely looking forward to seeing her again with my next purchase in a couple of months.
Carmen was wonderful! She's very nice, professional and she knows her stuff. She made our experience great today! Thank you Carmen!!!
Our experience was Awesome!! Benjamin was professional,knowledgeable and very helpful! We were extremely happy with our buying experience with him! We would highly recommend him and Ashley to everyone!! Great job Benjamin!!
Trey was amazing from the moment we walked in the store. He exhibited wonderful customer service, knowledge and understanding of our needs. We’ve been to all the area furniture stores and finally got what we wanted and needed!
DJ was awesome and helped find us furniture that was available and ready to ship! When you go, be sure to ask for him!
Had a great experience at Ashley. My salesperson Ebony was very helpful and very knowledgeable about the product.
DJ was very helpful and made our experience swift an smooth. We will definitely ask for him on our future purchases.
Thank you Carmen for making my just looking excursion a wonderful time, my bar stools are awesome and you were awesome thank you thank you!!! I will be back for the rest of my furniture soon, it's people like you who makes it great.You listened and allowed me to come to you and not hound me and for that you have now a repeat customer..
Carmen was wonderful. Bought a couch to be delivered in less than a week!!! Thank you!!!
I was skeptical of going to another furniture store the other day but I’m glad I did. Everyone was nice and amazing. A lady name Carmen made it easy for my decisions because she was so funny and helpful. I was laughing the whole time and forgot I was in a furniture store. I will definitely come back here for more pieces.
(Translated by Google) Good experience! Carmen provided us with all the necessary help and in our language. Also a shout out for Ben. Very helpful guy!! (Original) Buena experiencia! Carmen nos proporcionó toda la ayuda necesaria.y en nuestro idioma. Also a shout out for Ben. Very helpful guy!!
Maryam was excellent salesperson I will be coming back to shop with her again and again beautiful person inside out thanks Maryam
Maryam was amazing. She made our household shopping experience better than expected! We walked away with a wonderful sectional and two sleepers for our new home and guests! Thank you Maryam for making it so smooth and enjoyable!
Definitely go and see Ebony she was definitely helpful and was great during the whole process definitely coming back
Jose was amazing! He took so much time to make sure I was happy, being patient with me the whole time. Very pleasant experience, on the phone and in store.
Was really patient bd understanding, 10/10 customer service was an easy purchase.
The selection left something to be desired.
My name is Vivian Lane & I went into the Ashley store on Capital Blvd. in Raleigh. The store looked very professional & well kept. I was assisted by Eboni. I told Eboni what I needed, what I wanted, & she delivered. I’ve never been treated so nicely during a shopping experience. Eboni went above & beyond my expectations & I am so appreciative! Thanks Eboni! ❤️
Maryam Butler did an excellent job!!!
Very nice staff. Works amazing deals with you. Recommendation 💯
First time shopping at Ashley furniture and am glad I went here. Maryam provided great customer service helped me find exactly what I wanted and ended up getting a bed set and sofa at a great price. Definitely coming back and would recommend to friends/family
Beautiful showroom and Maryam was a big help. She very knowledgeable and guided me right to the things I was looking for.
I walked in the store and I was lost. I wanted a bedroom set and they were scattered all over the store. Each bedroom set had different availability but thanks to Maryam Butler I was able to find a whole bedroom set that is available and she helped me get a interest free loan. IF YOU WANT TO GO IN AND OUT SPEAK TO MARYAM
It was my first time visiting this store and I was very pleased with my experience, Staff was very helpful to me. Shaq was awesome with answering any questions that we had on our purchase.
Trey kitchen was very professional and patient. He took his time to answer all of my questions.
Maryam is such a treasure! We came into the store as they were closing and she let us take our time to find the perfect dining room table and talked us through all payment options If you have the chance, stop by and see Maryam for all of your furniture needs!
Maryam Butler was awesome, helpful and friendly.
Since they want to delete my review lol. Don’t recommend. Two men dropped it off didn’t speak to us just had us answer questions, the couch doesn’t even recline like it should. It was weeks late, just a mess from start to finish.
This was my second time visiting the Ashley Home Store in Raleigh Capital and I’m so grateful I was helped by Ebony!!! Honey she helped me find what I wanted online that was not available in store, she helped me mix and match furniture pieces to build the perfect set, and so patient and kind. Thank you for amazing customer service and after countless searching completing my home look with Ashley. Ask for Ebony if you’re furniture shopping with an idea or look in mind. 😍😊
Purchased a sofa from Trey Kitchen, the manager today. He was polite, gave all the information we needed, and a pleasure to deal with. Will definitely return to work with them again.
Ebony was fantastic at showing us the mattresses and recliners that would work the best in our home. Very professional and knowledgeable. Very easy to work with. Would recommend her to anyone!
Andres who waited on me was absolutely fantastic she didn’t put any pressure on me. She helped me to the best of her knowledge and to the best of my needs.
Maryam provided excellent customer service. She was polite, attentive, and very knowledgeable about Ashley’s products. She was also fun to work with! Purchased a king bed. Customer Service matters!
Maryam Butler has been very easy to work with and patient. Loved the whole experience.
Great for looking for shopping and Deals on furniture ask for Andrea she is OMAZING...
Our experience at this store was excellent. No pressure and Mayra was very knowledgeable and professional. Furniture was well laid out and we found the perfect recliner chairs for our home. Would return to this store and highly recommend it to our family and friends. Ron and Darlene
Great place to shop . Staff is ready to assist you to find what you need and the prices are great
I absolutely love this store. The merchandise is beautiful and the employees are so friendly and accommodating. We love Ben! He's the absolute best and his team is top notch. For our fine furniture needs, we always go to them.
Our salesman, Lamar, was extremely nice and knowledgeable. Happy customer!
First time shopping at Ashley HomeStore and it was a great experience! DJ helped us out and he was very professional and helpful! Definitely will be shopping here again!
DJ was very friendly. Great place to shop ☺️
I shopped online for a new couch and found the perfect fit for my living room! Delivered in one piece to my doorstep and the delivery crew was very helpful! Took about 2 weeks to arrive even though it said it would take 5-6, I am very satisfied!!
Easy to deal with store and DJ was a rockstar. Super personable and helped us out with all of our questions.
I went in to Ashley Home Store and was greeted by DJ and he was ready to help. DJ was able to help me get what I was looking for and I’m so happy with my selection. Keep up the good work!
Dj is a very nice and funny guy I really like talking with him the Service was very nice. Ask for dj when you come!
DJ was awesome! Polite, friendly and full of joy. Made the shopping experience a great one! Merry Christmas DJ!
My experience at Ashley Furniture off Capital Blvd was awesome. I was great and helped by Ms. Andrea, she was very pleasant and knowledgeable of all the piece. I walked out with what I wanted thanks to her.
The store presents great bargains and the furniture looks nice. The issue is with delivery services. They will never deliver timely even if you have a date. I have had a few clients that received furniture 3 months past the initial date provided. This was an issue before the supply issues. It is an even bigger issue now! If you don't mind waiting 6-7 months for bargain furniture, then you'll be fine.
DJ was very professional, friendly, and easy to work with during my visit at Ashley furniture.
When you go here ask for DJ, great guy and did an awesome job helping us out with our living room purchase.
Ebony was amazing, she really took the time to show me and explain all the different features and ultimately helped me choose the best option.
Maryan Butler took great care of me. She made me Ashley experience wonderful. Im glad I came in. Please ask for Maryan on your next visit.
Dj was very helpful and polite.
DJ best customer service! He helped me find the best comforter. He deserves a raise. Thank you
DJ was a awesome help. Looking for excellent service please ask for him for all your service needs.
We had a great couch buying experience with Andrea! She answered all our questions, and gave amazing customer service. We’re super excited for our couch to be delivered!
I was helped by Miss Ebony Lee at Ashley HomeStore. She did a great job showing me furniture I was looking for.
First time at this location and the service was amazing.. The young lady Ebony, she is the best!!
Ebony was very amazing
DJ was a great help
Dj was super helpful and professional. We are had a great experience purchasing our furniture from him. Highly recommend
I came in looking for one particular so far I kept getting something even better at a better price Ebony was awesome and showed me this great fantastic been that way I might purchase in the end. How many was great customer care friendly light respectful overall fantastic
I had the best experience buying a couch from AH in Raleigh, Shaq was super helpful and knowledgeable about the couches and sofas, and the fabrics. He helped set up the delivery, and my sofa even arrived far sooner than anticipated. The guys who delivered the sofa were also so professional and efficient! Highly recommend this store and furniture, still loving my sofa!
The experience shopping for furniture at this store was super smooth and easy. We checked in with Lamar and he showed us all different options with patience, and gave us all the details we needed to make the right sofa selection. Totally recommend their friendly staff and furniture collection!
Ebony was great to work with and was very clear throughout the purchase. Great communication as well!!!
DJ did a great job, thanks for all your help! Denise
DJ was super cool and nice. He helped me find my perfect bed. Now I don’t have to sleep on twin size. 10/10 service from DJ.
Lamar was great and very knowledgeable about the products and services. Very happy with the experience and will definitely return in the future.
Ebony was AMAZING helped me save every penny she could and spent hours making sure we found the perfect furniture for us. She was patient informative and professional. Came in for just a couch and left with a whole couch set and a new temperpedic bed.. She could sell water to a fish!
DJ Was great, excellent customer service
Dj did excellent. Everything was awesome
DJ. Nice guy very professional service. Thank you so much for the help.
Andrea Hunter did an AMAZING job with her EXCELLENT customer service! She honestly goes up and beyond to help me find the vision I was looking for which such a great price! She’s very friendly, smart and extremely patient! I would recommend her 100%!
DJ was very nice and helpful. Great experience
Excellent service, very friendly, lots of patience with customers 😀
My son and I went to Ashley Furniture Store on capital blvd in search of a sofa. I saw some online but I was afraid of purchasing a sofa online without actually seeing it first. I also wanted my son to see what sofa’s I was looking at because it was going to be a gift for him. Ebony helped us out. She was very helpful, patient and nice. Thank you Ebony and Thank You also to the Manager.
DJ was great !
Went in to purchase a mattress and an adjustable base The lady told me she would get me free delivery. The next day I looked at the paper work and seen a $350 delivery fee and even put a $150 warranty service on it. I almost went ahead with it, but the more I thought about it, made me sick. I called and canceled the order, manager caught an attitude. And now my available credit hasn't been returned. I had to call my credit card company to dispute this. Horrible place, Glenwood store is better, never walking in Capital boulevards location again. Manager had the nerve to ask me to give them a 5 star review. LMAO🤣
We had such a great visit with Lamar. He was patient and understanding. Very funny guy! Even told us where to get pizza since we are new to the area! Definitely will come back when I need more furniture.
Best place in Raleigh to get great furniture! The staff on site at this particular location was very professional! Upon my arrival, I was greeted immediately by a Ms. Mayra Hernandez. She was very friendly, warm, and eager to assist me with all of my furniture needs. There was a large selection to choose from with many different color options. The store was very clean; the showroom displays made it easier to visualize the possibilities and options to choose from as well. From start to finish, Ms. Hernandez made furniture shopping a breeze. I would highly recommend this location!
Ebony was exceptional and courteous to us. Great experience.
DJ and Mayra were AWESOME!! They were very helpful and patient with me!! I thought I was going to leave the store empty-handed, but they were able to find the items/style in which I was looking for. I'm pleased with my purchase because of DJ and Mayra!!
Wes was very helpful in providing all the information we needed. We eventually bought our set and excited about our purchase.
staff friendly and extremely helpful
Wesley was very knowledgeable and patient. I will be a repeat customer.
Ebony is very friendly, thanks for the help.
Great Job! Very Professional Ebony Lee
Ebony was amazing for my fiancé and I! Needed a comfortable bed with good pricing for my budget and she did not disappoint! Be sure to come check her out at Ashley furniture!
We are relocating to the area and called the store to place a few orders. Ms Ebony Lee went above and beyond to help us find the right furniture for us, that could be delivered in a timely manner. She was knowledgeable, friendly, patient and really helpful. We are very happy that she assisted us thoughtout all the ups and down of ordering furniture a few states a way and on the phone. Highly recommend asking for her the next time you find yourself at the store.
With it being the holidays I was expecting to have a dreadful experience shopping for a sleeper sofa. Thankfully, it was a wonderful experience. If you stop by ask for MARIO, he is outstanding and he will take care of you. He understood my vision and gave me multiple options to make my vision come true.
MARIO did an outstanding job, taking the time to walk us through the store and explain our options. Not only did he provide us with a lot of information he was able to understand the layout we were looking for. Not sure anyone else in the store would've been as helpful, although everyone looked to be providing good customer service. If you stop in ask for MARIO!
OMG, Ebony was amazing and a delight! She really took care of us and helped our a lot!
Lamar Waller was so helpful from the moment we walked in, to the moment we left. He is sending updates on the time frame that we will receive our bed frame so we don’t have to wonder when it will show up. He was very knowledgeable about the products and made sure we left happy. I absolutely recommend asking for Lamar when you’re shopping for anything here!
Good deal buying a desk for home office space. Lamar was friendly and was able to show online inventory that we ended up buying one
Ebony was fantastic! So helpful and pleasant! Will definitely be coming back to her next time I need help at Ashley!
Ebony was so helpful and sweet!
Ebony was awesome! I came in with my brother but I will definitely be coming back for myself! I I suggest anyone to ask for Ebony!
Great service very knowledgeable
We recently purchased a tv stand at Ashley. Our salesman was a wonderful young man, Lamar. He was knowledgeable, not pushy, took his time showing going over everything. If you visit the store on Capital Blvd, ask for Lamar!
Shaq is an awesome salesman!! He was very informative and helpful. Very happy!!
Ben was great. He was professional and very knowledgeable. He got me what I wanted and at a price point I needed. 100% reccomend!
Once I had a wonderful experience the Representative of Havertys was very professional
Ebony Lee was a great. Very respectful and knowledgeable of the products she introduced me to.
Went in just looking for barstools and had such a wonderful experience with Andrea, that I left with a mattress too, lol. We were in the market, but didn’t think we could afford it. They had a great early Black Friday promotion and when Andrea broke it down for me into monthly payments, it made it affordable! She was so kind, upfront and honest! We’re happy with our purchases, but she made the experience so great that we will definitely go back to her for our future furniture needs. Thank you so much, Andrea…your honesty and setting proper expectations has earned you lifetime customers!
Wes was super helpful and made the buying process very easy.
Ebony was so amazing and helped me find everything I needed ! love this store definitely recommend it if you need new furniture 😊
Ebony was very helpful with us when we purchased our living room furniture. We will be back for more!
Very pleasant experience. Our representative was Andrea Hunter, and she went over and beyond to satisfy all of our needs. Rating her on a scale of 1 to 10, I'd have to give her a 20+. Thank you so much! We will be returning!
Larry Grant was great to work with. Offer great suggestions, and got us a good deal. Highly recommend working with him
Excellent service. Deonte was helpful for being his 1st week in position. Manager and other staff were exceptional.
I had a great experience in this particular store, Mayra was really helpful, she helped me find exactly what I needed and I had my table delivered in 2 weeks, I’m so happy I walked in. Definitely coming back to this store.
I visited Ashlry today on a mission to find the perfect set of chairs for my new video studio. I had very limited time and was greeted by Maryam. She truly "got" my style and helped me find the PERFECT chairs. Her attentiveness to my taste made all the difference. Because of her excellence and efficiency I made the right buying decision and made it out of the store on time. I will definetely be back to work with her again. If only every purchasing experience could be so FABULOUS!
Ebony was amazing! She was so helpful and seemed so knowledgeable about everything!! She gave me a comfort test and I wanted to go to sleep! I will definitely be recommending everyone i know to her.
Ebony is AWESOME! We had been searching for a couch forever and decided to go with one we found at Ashley.. but decided this after leaving the store. Ebony was able to arrange my order over the phone/online and it was very easy to get it done, and fast! She also helped us get half the items earlier since only one piece was holding up the whole order, which was a lifesaver! Thanks for all the help Ebony!
My time there was amazing and comfortable , ebony gave me warm welcome all smiles and she dresses really nice, professional & elegant, I would definitely come back and request ebony every time. She definitely knows how ball on a budget .
Maryam was Awesome! Excited to get my new sofa!
My friend and I worked with Lamar yesterday. He was professional, knowledgeable and patient with us as we made our selections. Highly recommend Ashley Homestore on Capital Blvd!
Great service/shopping with Shaq. He was very helpful in finding a good alternative to traditional nightstands. Overall, a pleasant experience.
Wes did a fantastic job!! He was very helpful and knowledgeable!! Great job!!
Ebony is such a sweetheart and was so helpful! She didn't hover but was available any time I had a question and was very knowledgeable in both products and store policies. Will be coming back to see her!
Ebony was awesome! Not only did she put up with our indecision, she entertained our five year olds and helped us figure out what might fit!
Wesley was ultra professional and a consummate gentleman. He made purchasing a couch easy and enjoyable. Great wealth of knowledge about all the products.
Ashley Capital Blvd, Raleigh NC ( Mayra - Amazing!!)I was new to the area and stopped by Ashley Furniture to begin shopping for my new house. Shortly after walking into the store, Mayra gently approached me to ask if she could be of assistance. Once I explained what I was looking for, she guided me to that section. WHAT I ADMIRED about her was that she didn't hover over me, nor did she leave me blindly. She gave me the time & space to look around and told me how to find her when ready. Since that day in early October, Mayra has been in constant contact with me ~ updating me on my order, and following through on the delivery process. She has just been amazing! I would definitely recommend this location to anyone looking for new furniture, I believe Mayra will give you excellent care and her honest opinion on your personal furniture needs and what's available. Thank you, Mayra!!Dee
Ebony was bougie on a budget! Love her very kind and funny personality. She was very helpful and offered us treats! Can’t wait for our new couch!
Wesley was great! So helpful and knowledgeable. He has gained a future customer for sure!
Wesley was a great and a cheerful help! Will ensure to go to him with any future furniture needs.
Visited the showroom today and had a great experience! Wes did an amazing job! Very knowledgeable and the best customer service!!
Ashley - The Best!!! Best People & Furnitures. Ashley Homestore has very good collection of quality furnitures and a lot of variety. We were shopping around to get furniture for our new home and looked in multiple places including online and realized Ashley has the best deal and quality. Very happy that we found what we were looking for with best quality and best rate. Wes is amazing, he ensured we are well informed of all the details and features of all furniture we were looking at, he wasn't trying to force sell anything, but just kept us informed about the facts all way long. At the end he also stayed late to ensure our purchase & financing process was smooth. Took care of extra limits on our store credit card for future purchases, which was really amazing. Serena was really cool, knowledgeable helpful. She too stayed late and helped with all the purchase process. Both Wes and Serena helped sort out our repayment plan and got us the best savings we could get. Really appreciate the help!!!
Ebony was AMAZING!!
From the moment we walked thy the door, we were greeted by a great smile and a great welcome. Wesley was the young man who showed us around and kept us smiling and laughing throughout the entire experience. We came in with the intention of browsing but ended up buying an entire bedroom suite. Wesley was great to work with and highly recommend anyone to come into this store and enjoy the experience of Wesley and his team
We went to Ashley furniture tonight to browse bedroom furniture. From the minute we walked in until the time we left, we always felt welcomed. Our store associate was Wesley. Everyone, please always ask for him! He was so great to work with, very personable and never made us feel rushed like some people do. We have visited other Ashley stores in the area, and this was by far, the best. I will definitely be recommending this store and Wesley to anyone! Thanks so much again for the great service!
We had a great time finding exactly what we needed. Wes was a major help and so personable along the way!
Shaq was outstanding!!! Shaq took time to show me a comfort test. If you are looking to buy a mattress please come to Ashley Furniture and ask to do a comfort test, you will not regretted. And please ask for Shaq
We worked with Shaq here and he was awesome! The service was great. We were able to talk out our plan and purchase our sectional. Definitely recommend!!
Maryam was excellent. Very patient and knowledgeable. Exceeded are expectations. Will definitely be returning.
Lamar was fabulous! He was patient with us as we picked out furnishings for our new home. He gave us great options and helped work out the best pricing for us. He made an overwhelming task much easier!
Ebony was outstanding! She's such a bright and pretty young girl. She was so professional! Please ask for Ebony!
We had an excellent shopping experience . Maryam was so helpful in finding the perfect sectional and right configuration To fit our needs. Thanks and we will be back!
Maryam was very patient and attentive. Was a very good experience.
Had a wonderful experience at the North Raleigh location. Shaq was very helpful and walked us through multiple bedroom set and mattress options that suited our needs. He took all the time necessary to help us even while we were indecisive and debating! Really appreciate the service :)
When we walked in we were greeted by Ebony who by the way was working on her birthday. She was polite and very helpful. I would recommend Ebony to anyone that prefers a sales person that isn't pushy but will tend to your needs.
Shaq is great
Ebony was Awesome!!!!! Some see her ask about the Tempur-pedic matresss
Maryam did an OUTSTANDING job in assisting us in purchasing some dining room chairs we needed. She’s professional, courteous, and knowledgeable. Thank you!!!
Professional and attentive. Answered all of my questions. He was very knowledgable about merchandise. Friendly and respectful.
Great courteous service. Very patient and informative staff. Shout out to Wesley and his manager.
Shaq was very confident in finding me the right bed! Thank you. I’ll definitely be back.
Mayra had a lot of patience and insight on all the details that I acquired about. I felt like I was with a tour guide in Ashley heaven. I feel like all my friends and associates need to come to this location off of capital, so they can experience a refreshing and prolific assistance while searching for the missing pieces to make a house a home.
Shaq was amazingly great during this sales transaction with my fiancé. From start to finish. Respectable, Engaging and straight forward helping you with effortlessly purchase. No need to worry about time he will have you in & out. Shaq answered all questions and help us walk out with what we were coming in to buy. Shaq is a great valuable employee with excellent customer service that superceds my sales experience l. What a guy! The Ashley Store has definitely been gifted a Sales Star. Buy furniture for your family with NOW!
Shaq was the best he did his thing with me and my lady hit him and this store up they are the best 🥶🥶🥶🥶🥶🥶🙏🏿🙏🏿🙏🏿😉and the couch was litttt
This was a fantastic experience!! Lamar, was very professional, helpful, patient, and very informative. He was a great sales associate and we are very pleased that he greeted us at the front door and helped us throughout our purchase!! We will be back because of this exceptional experience!!
Shaq did a good job getting us our new bed!
Shaq was a huge help. We would make to back and deal with him directly on future purchases.
Shaq was great and very helpful. Made buying furniture fun.
Great experience working with Ebony ! Ask for her if you need help !
If you ever need anything and wanting great customer service Maryam is who you are looking for. She made my experience so much easier was so helpful, patient, and knowledgeable thank you again Maryam for all your help.
I went to Ashley’s to buy some furniture for our living room’s and Mayra was the absolute best! She knew exactly what we wanted and was so helpful! If I ever go to Ashley’s again I know to ask for Mayra! She was the best and so sweet!
ShaQ is amazing! He sold my dinning set a year ago, and he sold me a sofa last night. He’s so patient and kind. He listens and makes sure you are comfortable with your purchase.
Ashley Hunter on Capital Blvd was a complete delight to work with. I appreciate her taking the time to answer my questions even though my sister from Michigan was working with another associate. She was extremely kind and very helpful.
Was pure good service the guy name Shaq give good deal
I had such a great experience when I called Ashley about an item I was interested in, Shaq was so patient and the service he gave was more than I ever expected. I am happy he was able to help me with my order.
Mayra was our sales associate at the raleigh location (capital Blvd). Mayra was very professional and gave me options to chose from. She is a great consultant. Really recommend her!
Thank you Shaq for providing top notch customer service and help with our over-the-phone furniture order. You were knowledgeable and professional throughout the entire process and helped answer all my questions. Looking forward to receiving our new diningroom set!
Shaq is the man! Very knowledgeable about all the products, financing, delivery. Answered all my million questions. I'm usually put off by salesman, but Shaq was amazing.
Highly recommend Ashley Furniture on Capital Blvd in Raleigh, NC. We worked with Ms. Andrea Hunter, who was very patient as we walked through the store looking for the perfect dining room set. She has a great eye for design.
Shaq, our sales man was absolutely fantastic. He helped me to found my perfect couch. Shaq was kind, patient and extremely knowledgeable of the merchandise. My expectation was to window shop, I left Ashley Home are with my dream sofa at a price I can’t beat.
Shaq customer service was excellent!! I’m so happy 😁
Went in with my wife tonight to get a bed frame. We got the pleasure of meeting Lamar who took the time to explain the process due to the item being on order. He wanted to make sure we understood everything we wanted to know clearly and throughly. He even showed us some mattresses and really showed us everything Ashley had to offer. Go see Lamar!!!
I wish I read the reviews here before purchasing the couch. It took 3 weeks to deliver the couch, then when they did they dropped it off had me sign something and left. I tried to use the couch and one of the seats wouldn't recline correctly. If you pull the handle the footrest would come up as it should, but then when you try to push the back backwards it doesn't go back. I called them back right away and they said that they would have a technician call me within 48 hours to schedule a visit. After 3 business days (plus a weekend) of silence I called back and they said they ordered a pull handle for the couch and that it would take an estimated two weeks to be delivered to my address, then after it arrives they would schedule a date to send a technician out to look at it. I told them there was nothing wrong with the pull handle, but they said that's the process they have to order a part before scheduling a technician visit. I explained how the handle works fine and that I just wanted someone to come look at the couch but they kept saying "that's the process" and that the technician can order a different part when they come out to inspect it. It's clear they didn't want to handle the situation so they just ordered the cheapest part so they could give me the runaround. They eventually said the pull handle will probably come quicker than two weeks but they still couldn't schedule anything in case it took longer. So at this point I asked if they could just take the couch back because they delivered a broken couch but they said they couldn't do that. Hopefully they can fix it soon, I don't have any hope that they will though.
I have been to this store 3 different times to make 3 different purchases. I must say they have exceptional customer service. My sales rep Mayra was very professional and accommodating. I will highly recommend this store for your furniture needs.
Wes was our sales associate in the Raleigh (Capital Blvd) area. He was an amazing salesman and really made us feel important. He took the time to answer our questions and made great recommendations. If you are looking for furniture, call Wes!
This was a great experience. I walked in, met Ms. Andrea and was able to walk out with confidence in my purchase . I cannot wait to actually see it in my new space!! The whole team worked hard to make sure I was happy without making me feel excessive pressure. Great customer service! I will be returning for more purchases!
We purchased a variety of furniture and our sales person was Shaq Webley. He was knowledgeable and very professional. He helped us through the entire process and was very patient with our indecisiveness lol. Will definitely refer family and friends
Shaq was great to work with and so helpful in finding furniture that was in stock and matched our needs! Thank you!
Dont enjoy the sales pressure of this store but found what i was looking for and delivered as promised.
The place to be… for quality and taste of life. One of the earthen tone pieces I ‘ve chosen. Thank you, for my new addition👏👏👏
Don't go to this store. Their customer service is very bad. I went to the store to buy a dinning table and I needed something within 2 weeks. I was helped by an employee name Marium Buttler. She showed us a dinning table set online. She told us that the measurements online have is wrong. We even asked her couple of times about the measurements and she confirmed that it was wrong online. She even got annoyed bcoz of asking too many times. A week later when I called her to confirm the measurements she completely denied it and hung up on me. She was very very rude. I canceled the order immediately and had to pay a fee for canceling. They didn't even waive my cancellation fee even though it wasn't my fault. It took more than a month for me to get the refund bcoz the store manager forgot to release my money
So I don’t live in Durham, but I was able to make a purchase from this store with no hassle. Ebony helped me choose the perfect tables for my living room and was very informative with sales, pricing and online inventory. I will def be shopping again. Shipping/delivery was fast and easy with no issues.
The salesperson ( Maryam ) went above and beyond to make sure that my wife and I were treated great and that our final purchase was to our liking. She also offered assistance if our living room was not to our liking once it was delivered.
The incredible staff helped bless my family with their kindness patience and there never give up attitude. Andrea, Serena, Ben and the girls in the back doing the finance side are so helpful and knowledgeable and they helped make this process so easy and painless. I can’t say enough about the people here.
Andrea was the best! She needs a raise! All around great experience and easy transaction.
Experience was amazing . Walked in not knowing exactly what I wanted. Store associate Ebony went above and beyond and made the experience way less stressful. Moving into a new home for a single a guy you don’t exactly what you want. Ebony displayed professionalism and gave great suggestions which led me to get a full sectional and encouraged I get the ottoman as well to put my feet on something during the football games. Thanks you Ebony and Ashley’s you def will be getting business from myself and others I will be sending your way.
Andrea was a huge help! She was the BOMBIGITY! Made my first big couch purchase such a smooth experience! Will be coming back in the future for sure !
We ordered a rug from this store on June 8th, and we were told it would be delivered on July 1st. After spending days trying to get someone to call us back after it was not delivered, we got an email saying it would be delivered on July 27. We just called, and are now being told that it will not arrive until mid-August. They also told us that our order is now for pick-up instead of delivery. We can never get anyone in the store to call us back. We only get emails with new dates. Very poor customer service. I would not recommend this location or anything from Ashely Home Store.
Was talked into using free financing. Never received bills. Called multiple times over months trying to find out where to send payments. No response - hung up on - never given acct #. Etc. now find out they were mailing my bills to incorrect city even though they delivered furniture to the correct address???? They turned my account over to collection and ruined my credit score. STILL cannot pay off account because they say it has been charged off. No idea how to fix this. Finance company says call the store. Store says call finance company. Neither place hardly ever answers the phone. So frustrating. DO NOT FINANCE. WILL NOT BUY AGAIN FROM HERE.
The delivery was scheduled for July 12th, but I didn't get a three hour window for the delivery until that day. Since that information wasn't provided to me I had to chat online with one of the virtual bots to get connected to an agent to get the timeframe. When they were carrying my furnishings up the stairs, I noticed various black glove marks and scuffs on my walls. In addition, they left a mess. There was Styrofoam everywhere. They were in such a hurry toward the end of the assembly that I didn't get an opportunity to look over the finished products as they ushered me to sign and verbally consent that the delivery was successful through the portal on the phone. Yes, this means that they wanted me to sign and say I was satisfied before the job was done. They said that they had a whole day ahead of them with other deliveries so to be considerate I decided to comply with their request. I cleaned up after them as much as I could with my vacuum and magic eraser (for the walls) before I had to leave for work. Later after returning from work, I noticed that that the tag on my mattress said "Sealy Surrey II Firm". They delivered the incorrect mattress. It should've been the "Stearns and Foster Elmhurst Ultra Plush". They tried to leave me with a mattress that was $2000 less than the mattress I paid for. Also, when paying $300 for the delivery, I expected better service. They had a team of three people and expected my husband to help bring in everything. I'm unsure of why there is such a high fee for delivery when they expect you to partake in the process. I would like to note that Mayra did a great job working to resolve our issue. We were scheduled to receive our new mattress on July 16th. However, again, upon arrival they expected my husband to help them bring up the mattress. If you ever have to purchase from here, be aware that even with their DASH delivery service, they expect you to help them do their job and still get paid for it. Prior to this experience, I ordered a sectional. We love our sectional, but it was a terrible experience waiting for it. We wouldn't have had a problem with it if there was a more open line of communication and transparency but they changed our delivery date 3 times. Understanding that COVID had and impact on some of these factors, we decided to try again as we ordered our bedroom furniture from Ashley. I gave them a 3 star rating because I like the quality of the furniture we have bought. It's so disappointing that we had another horrible experience.
Recently, my couch broke and the seat cushions pushed through. I looked at a number of sofas and sectionals online and in stores. When I went into Ashley HomeStore I was greeted by Shaq. He helped me immensely. I was shown sale items as well as new furniture with no pressure. He sought to find me what I needed for the least cost. When I asked to think about it and come back it was warmly received. It really was the best customer experience. I would recommend Shaq and the Raleigh, NC Ashley HomeStore to anyone who might ask me. -G. Budd
Wesley Clegg was the store representative who helped me with my order, he is a class act! He was very patient, attentive to what I wanted. He was very thorough, and showed me similar items to the ones I was looking for, since they were not in the store! Very professional and very friendly!! If you decide to go, ask for Wesley when you get there!!
We worked with Larry who had just started and he was very professional, knowledgeable and very friendly! The Entire store, including the GM, worked with my Wife and I to give us the best deal on our purchase! Great Experience!
Great customer service from abony lee, josh and maryiam.
I have been waiting on my order since April. I get a text message every two weeks the same message they are working on my order. I have spoken to sales person and manager. They don’t have all my order. I said cancel order. They want to charge a re stock fee. My question how do you charge a re stock fee when you don’t have all the items. He said we have 90% of your order. I want 100%. I refused to pay it. The manager still have not called me back. Its been over three months. I will not purchase from the Ashley’s Outlet ever again. Purchase at your own risk.
We ordered a king bed set last May 21st, during the first delivery the bed rails are missing so we did not accept the item. We have to wait for another 3 weeks for the next delivery. When they came for the 2nd time they told me that the food board is damaged. This cost us a lot of discomfort so we just cancelled our purchase. They don’t check the items before they load it on the delivery truck and to think the delivery cost is $300.
I would give this location (on Capital Blvd.) 2 stars for the many mistakes made on our orders and the lack of care in addressing those mistakes. There were at least 3 mistakes made to our order which were very difficult to have rectified because getting a person on the phone was very challenging. We were put on hold for up to an hour on more than 1 occasion. After many hours on the phone and talking to a number of different people, we think we have finally resolved our issues, although our refunds have still not been processed on furniture we paid for on Feb. (It is June now.) Beware-Many of the delivery drivers are contracted by Ashley, and do not work directly for Ashley, and therefore they gave us incorrect information about delivery when wrong furniture was delivered. They also have you sign for furniture on their cell phones and you cannot see what it is you are signing. This caused us additional issues. The furniture that we did receive correctly has been fine which is the only reason I am giving 2 stars. We also bought furniture from Rooms To Go, and they also made a mistake on our order, but it was handled immediately to our satisfaction. UPDATE: I was very happy to see the "personal" response to my review from Ashley with a phone number to contact so they could help me...only to find out upon contacting this number, it is the same automated system where I have been unable to get help all along. Their response is just posted on Google to make it appear they are actually taking care of their customers. I still do not have my refund.
At first I was amazed by the people that work at this location and “the customer service” , everything was going GREAT until I MADE MY PURCHASE , ever since , nobody seems to care about helping me find out what’s going on with my delivery , no one can give me answers or even answer the phone. I tried reaching out to the sales rep that helped me out but he ended up blocking me , because he doesn’t care for anything else than making his sales , getting the money in his pocket and that’s all !!! I’ve been waiting for my delivery for 2 MONTHS NOW
Order has been messed up since day one. I am 8months pregnant waiting/paying for items that we don't even have. They make sure to call at 8am. Then they deliver supposedly a king size bedroom set they deliver us a king size HEADBOARD a d a queen size HEADBOARD...we have a king size bed???? No rails and now we have the extra piece that we don't need sitting in my living room. Not to mention the 300$ monthly living room set doesn't have a delivery date but they have the payment
Highly recommend. Excellent customer service from Shaq! He was helpful from the moment we walked in the store. He knew where everything was located and even looked up items for us online. His attention to detail was amazing and really helped us narrow down what we wanted. If you are ever in need of furniture, visit this store and ask for Shaq!
Though they were busy, I felt attended to and checked on. Andrea was a delight to work with.
I absolutely LOVED the experience I had today. I recommend this store to anyone looking for new furniture. Ask for VIVIAN. She was patient with me while I handled my son who was upset and explained everything perfectly. I couldn’t ask for better customer service. She is the whole package when it comes to both a good employee and a good hearted person. I will definitely be back to this location. All staff was nice and courteous. I even learned a lot of useful information today from Vivian and the manager Marcus. I cannot express how much I enjoyed this experience!!!
Buyer beware! Store was welcoming and great service, salesperson ordered the wrong table but fixed it. But then Table and benches were delivered boxed and not assembled! I’m still waiting for someone to come assemble. Sheesh. And then they will assemble inside my home ?!?! Who does that? Providing an update, 2 very nice and helpful gentlemen put together my furniture from Ashley(love the furniture!) and then they had to finish delivering their load! Management needs to rethink their delivery model. Please please have a Delivery Team who delivers… and an Assembly Team who assembles only. Your Customers would be satisfied and your employees won’t be struggling to do both in the same day. So unfair and unproductive the way it is set up now.
I'm going to echo what's been said in other reviews for those of you who are still brave enough to consider buying furniture from this place. The in-store experience was complaint-free. They were helpful and accommodating. The delivery process, it turns out, is a whole other story. My furniture was scheduled to be delivered this morning. I received a phone call from an 803 number at 9:36, and being that I was working and receive a bunch of spam calls from 803 numbers, I instinctively hit "decline." Little did I know what that mistake would cost me. I immediately realized who it likely was and, at 9:37 (note: only one minute later), called the number back, only to be greeted by a call center. The first thing to note here is that there was no way for me to contact the delivery personnel directly. If there had been, I could've easily told them I was on my way to wherever they had parked outside of my apartment building. The kicker is that the customer service representative also HAD NO WAY TO CONTACT THEM DIRECTLY. She said, and I quote, "I sent the delivery dispatch an email because I don't have a direct number for them." After wasting my time with them, I got on the elevator to go find the delivery crew. It is now 9:47 (note: only eleven minutes later). They were nowhere to be found. They weren't at the loading dock or parked on the street all the way around the block. Since then, it's been a barrage of messages and calls to and from their customer service department with the following information being communicated: they have a 15 minute waiting period from the time of the first phone call (which I was obviously within), they didn't know where the loading dock was (they never bothered to ask, plus there's literally only one side of the building it could be on), and that they would require an $80 rescheduling fee to try to deliver my furniture again, even though their delivery tracker showed it still riding around in their truck to their many stops in the area, well ahead of schedule thanks to them leaving my apartment building immediately after calling me. So to sum up, I did nothing wrong, and they want 80 bucks to fix the result of their own broken system. And I'll have to wait another unknown period of time to receive furniture that I already own and need. RUN. Save yourself the trouble. Unless they do something drastic to help remedy this situation, my $3000 says they're not worth it. EDIT: I've updated this review to reflect my experience with their customer service department in the days following this initial review. They reached out to me and were very proactive about addressing my concerns and seeing that I got my furniture in a timely manner. They not only waived the rescheduling fee but also offered to refund my entire delivery fee for the order. To sum up: I would definitely buy from them again. Quite the turnaround.
If I could give this place ZERO stars I would. DO NOT SHOP here. Tell your family NOT to shop here. The sales man we had kept pressuring us to finance when we told him many times we had cash in hand that we didn’t want to finance. After giving us the run around we tried to leave and told us “thanks for wasting his time” right in front of the manager there and nothing was said to this employee. We will NEVER buy from this company ever.
My experience with the Ashley Homestore on Capital Blvd was awful. I went into the store in April 2021 to look for furniture. I was there for over 2 hours picking 2 bedroom sets out. A gentleman name Shaq help me. I purchased my purchase through one of thier finance companies. I signed a contract and was approved for a certain amount. I was told my furniture would be delivered in 2 weeks on May 5. May 5 came and I never received my furniture. I couldn't get up with anyone from the store, only the customer service number. I called the customer service number from 9:00am until 5:00pm. I was told that a manager and Shaq W(the sales guy) would get in contact with me several times. Of course no one ever called. Then I was told that Shaq never places the order... This was very strange to me because I had a signed legal contract, which included how much I was financed for with all the terms. Till this day no one has reached out and I am left with an unnecessary inquiry on my credit report. I will never shop at Ashley Homestore again nor will anyone in my family. What an awful experience!
Literally the worst customer service I’ve ever experienced, first when they delivered my bed set it was damaged, then after waiting a month and a half for my couch set they had the wrong address and then when I told them the correct address they still didn’t deliver my couches leaving me to reschedule which the soonest date was 8 days out ! And all they could do was give a gift card but they have to set up the couches first smh ! That was my first and last time getting anything else from Ashley’s, I should’ve listen to everyone who told me they had a bad experience with Ashley’s, i definitely wouldn’t be in this situation.
Great staff
I wouldn’t recommend going if you prefer to be left alone as you shop and not hounded by employees. Never returning
NEVER EVER AGAIN! They will be a month late delivering my mattress which I ordered on January 30th. I told them I wanted to cancel and I was informed I will be charged a 10% fee!! **UPDATE** It is now April 13th, and our mattress, that they last told us would be delivered April 20th. Will not be the case now, after speaking with them we were informed that they have no clue when it's coming. Hopefully this will save some people a lot of frustration!
I ordered a sectional in mid-November. I still haven’t received it. I’ve spoken with the company about a dozen times between then and now and each time it’s a week from being delivered. Half the time I have to wait an hour or more to even speak with someone. I’m so disappointed. I will never buy from them again.
On 3/20/21 we received a delivery of a new bedroom set for our 13 year old daughter. We waited well over a month to receive this set. The delivery crew brought the headboard, but did not have the side rails or footboard to assemble the bed. I have a video clip with audio from our home security cameras of the delivery person stating he would return that evening with the missing parts. No one returned that night. No one called. We called customer service first thing Sunday morning, again on Monday, Tuesday and today (Wednesday). My daughter is now sleeping on a mattress on the floor. Her old bed was disassembled and thrown out the morning that we were accepting her new furniture. I received an email today that her new bed pieces would not be delivered until 4/8/21. I have called customer service several times to document this failure of Ashley Furniture. I have asked for a temporary bed frame for my daughter to sleep on whilst (again) awaiting a delivery. I have been told we would be provided “compensation” after the matter is closed based on how much money we spent and a determination of how long we had to wait and how poor our experience has been. This compensation will not help me today while my daughter sleeps on her mattress on the floor. Since we paid cash in full at time of purchase, I have requested a return and refund for the entire set, only to be told the request would need to be reviewed based on the terms of our sales agreement. I have never had such an appalling experience with furniture purchases or delivery. While there were 3 problems with our delivery (damaged nightstand and missing hardware which we later found in the street outside our home), this disaster is by far the most egregious. The lack of process and utter lack of integrity in the delivery process has ruined this experience for any possible future purchases with Ashley furniture. I also question the integrity of the advertising delivery. Ashley states they have a fleet of their own trucks for delivery, however I have been repeatedly told this delivery failure was the responsibility of a “third party” delivery vendor. Your website does not describe any unnamed “third party vendor.”
This has been worst experience ever getting furniture. I would give zero stars. They are great in store when taking your order but no help after purchase if you have any questions or issues you are pretty much out of luck.
Went with a friend to look for an accent chair. The salesman that welcomed us was not overbearing or hovered nearby. If we had a question, we asked for him and he came over to us and answered our questions in a friendly and professional way. We did find some accent chairs and will most likely return.
If I could have give them a 0 star, I would. We ordered our bed furniture on December 8th 2020, they said maximum it will take 5-6 weeks for delivery. We were waiting and waiting. It took over 2 months for my bed furniture to delivered. I had to meet with them at the store and ask for that because we really need our bed for our new home. We been sleeping on the mattress. They set the date for delivery on Saturday February 20, 2021. Guess what? There were missing pieces (footboard had no legs). The delivery guy said it was broken so he decided not to bring them. Then why would you delivered when you don't have all the pieces. So I called them the same day for that pieces and they said it will take 7-10 days for the order to process to deliver. Well, today is March 3rd and it's been over 10 days! Where are my footboard legs? I am so unhappy with Ashley Furniture. I have a bed in my bedroom that I can't even use. I should've cancel. I WILL NEVER SHOP AT THIS STORE AGAIN.
The General Manager is Omazing and so helpful and will make your experience worth the trip.
I was a bit surprised with the pricing but fairly happy with the selection.
Had a great experience at Ashley yesterday! Jason and Marcus were more than helpful. Gave me a great deal, better than the online prices. It even came with a warranty. Thanks so much. Looking forward to enjoying my new living room pieces.
Worst retail experience I've ever had. Original order placed in August 2020. Finally get the order months later only to find out the sales person placed order for the wrong chairs. Order correct chairs....delivery finally scheduled 4 months after second order..... take time off of work to receive delivery.....delivery canceled.....no reason given.....contact customer service.....again......useless....more like customer disservice.....not sure if the "service" we've been "provided" is exception or the rule....but I can't imagine how any company can operate in this manner. Would like to cancel the entire order.....but due to the fact that the original order was placed in August of 2020.....I would be stuck with a dining table without chairs.....DO NOT BUY ASHLEY.....go anywhere else......they take your money immediately and get to you when they can......ridiculous
Great place to shop, they have a good variety of furniture!!!
Ordered my bed in store November 2020. The bed was supposed to be delivered by December 22nd but they were experiencing delays which is understandable due to COVID. They pushed the delivery date back 2 more times after the initial delivery date. The bed finally gets delivered today FEBRUARY 9, 2021 and it’s the WRONG BED. Absolutely awful experience. Will never purchase any piece of furniture from them again.
I will never purchase anything from them again. On the day our table is to be delivered they never show up or call. When we can to find out the issue they lied and said that they tried delivering it but nobody was home. They say they will come back but then never came. I then call customer service to reschedule, and they tell me the new date. Upon the second delivery date they then tell us that it has again been rescheduled for another week. Its like the table I bought is being held hostage
Horrible experiences with this company!!! Experienced the same delivery nightmare as others have indicated. My purchase was made 06/20 and I delayed writing a review to see how I could get pending charges removed from my account that were canceled because they could not deliver merchandise displayed in the store after three months of waiting. Now it’s been another headache trying to have them contact the credit card company to remove those pending charges. I will pay off this account in the next few months but NEVER AGAIN!!! I will add that I loved the sectional once I received it and customer service (remote location) has for the most part tried to rectify the MESS (with the exception of this last call today) Please save yourself the headaches and do business elsewhere.
Good
Walking in you are greeted immediately and made to feel important throughout the purchase experience. That is where it ended. Was told that there would be contact during the waiting period(6 weeks,1/2/21) for the furniture. Did not happen. Manager called the day before the delivery to say that only one piece will be delivered as scheduled and the other two pieces would be delivered two weeks later. Told to come in to be compensated with a table less than a $300 value. Did that, but didnt feel the offer was genuine. The remainder of the furniture was scheduled to be delivered exactly 2 weeks later along with the table. The furniture came, but no table. Called cooperate customer service who stated that she would email the manager and we would be contacted within 2 business days, and be compensated for the table not coming. This was last Saturday 1/23/21, and no one has called as of today 1/29/21, so what do you do call the store. Manager would not give his name, was rude like it was our fault that they did not communicate properly to avoid us basically having to chase them down to get results. Then he was unprofessional by throwing the salesman in the middle of a management issue. The manager then instructed us, through the salesman to cancel a free table to be compensated. So a mistake on your end caused me to get the table(compensation), but I have to return the compensation to be compensated? This does not sound logical. So in the end no table, and no compensation. Very bad to treat people this way. I guess once you have my $, I am of no value. I will never consider Ashley Homestore when buying furniture, ever!
Horrible customer service. Three different delivery dates. Dec.18th, Jan 19th, and Jan. 21st. not one date met. new date February 21st...maybe. Never ever ever use this company. You would be better off making your own furniture, or going to Rooms 2 Go which is right around the corner. Avoid this store at all costs.
We ordered a dining table and it was rescheduled twice!!! So disappointing!!!
I made an in person purchase of a sectional couch on May 31st. I was told at the time that there may be some delays with delivery due to the pandemic which was understandable. I experienced at least 4 of these date push backs, a couple of which weren't even communicated to me - I found out when I called to confirm delivery the next day that they had been pushed again for several weeks. The day of delivery my time window was pushed back, when I called at the end of the second window for updates, no one could provide one. I was told that they could not get in touch with the delivery team and had no clue when or if they'd be there. I received a call from the delivery crew at 10:30pm that evening wishing to deliver my product then without assembly. After some back and forth over the assembly and basically being bullied into accepting it by being told if I didn't I'd have to wait another month, I decided to allow the delivery. One of the crew was clearly upset about being here and doing the assembly and was abrasive the entire time almost taking his partner's finger off when bringing the furniture in the door. I was told at the time of purchase to thoroughly inspect my delivery because once I signed for it, I would be accepting it in the current condition. Noticing a pull in the fabric and the fact that the offices were closed for customer service at that hour, I refused to sign for the delivery. The angry drivers disassembled and reloaded the furniture damaging my door frame in the process and leaving a throw pillow in my neighbor's yard. I spent multiple hours a day for an entire week on the phone with various entities of customer service trying to schedule redelivery of an acceptable product at an acceptable hour. The date of the new delivery, the delivery driver inquired about my previous delivery experience and shared that he was essentially told that I was an unhappy bitch and to do whatever possible to make me happy. Unfortunately, despite this warning, he was set up for failure as the furniture that was sent to me was the same couch that had been delivered previously only this time it had the additional dirt and grime from being reloaded, taken back to the warehouse, and god knows what else. The driver brought this to my attention and told me he had questioned why the couch was not in its original packaging and was instead shrink wrapped. I was appalled at the disgusting and visibly filthy state of the furniture and when I spoke with the warehouse manager was told that the product was shrink wrapped because they checked it over before sending it out that morning and any damage had to have been on the drive over (mind you I was their first stop). After sending pictures and expressing how I felt about the experience, the warehouse manager and two other individuals personally delivered an acceptable product that afternoon. Since the receipt of my furniture in August, I have received at least 3 additional attempts to deliver my furniture. I've explained each time and am currently waiting on hold to explain again that I already have my furniture. In addition to all of this, I found out after my purchase that the original sales person opened TWO accounts in my name for the 0% finance with a limit on both above $7k for a purchase that was under $2k. After finally working out which card had the actual charges, I've been monitoring the account for 2 months waiting for the pending charges to be adjusted to my actual charges and for them to go through so that I can pay this purchase and finally be done with this horrible experience. After multiple calls with multiple customer service reps and managers the pending amount has only gone up somehow and this week I received two separate receipts almost tripling what I should be charged. Every single step of this process from initial financing at the time of purchase to delivery to customer service to billing has gone horribly wrong and continues to do so. Do not waste your time or money here.
I made an in person purchase of a sectional couch on May 31st. I was told at the time that there may be some delays with delivery due to the pandemic which was understandable. I experienced at least 4 of these date push backs, a couple of which weren't even communicated to me - I found out when I called to confirm delivery the next day that they had been pushed again for several weeks. The day of delivery my time window was pushed back, when I called at the end of the second window for updates, no one could provide one. I was told that they could not get in touch with the delivery team and had no clue when or if they'd be there. I received a call from the delivery crew at 10:30pm that evening wishing to deliver my product then without assembly. After some back and forth over the assembly and basically being bullied into accepting it by being told if I didn't I'd have to wait another month, I decided to allow the delivery. One of the crew was clearly upset about being here and doing the assembly and was abrasive the entire time almost taking his partner's finger off when bringing the furniture in the door. I was told at the time of purchase to thoroughly inspect my delivery because once I signed for it, I would be accepting it in the current condition. Noticing a pull in the fabric and the fact that the offices were closed for customer service at that hour, I refused to sign for the delivery. The angry drivers disassembled and reloaded the furniture damaging my door frame in the process and leaving a throw pillow in my neighbor's yard. I spent multiple hours a day for an entire week on the phone with various entities of customer service trying to schedule redelivery of an acceptable product at an acceptable hour. The date of the new delivery, the delivery driver inquired about my previous delivery experience and shared that he was essentially told that I was an unhappy bitch and to do whatever possible to make me happy. Unfortunately, despite this warning, he was set up for failure as the furniture that was sent to me was the same couch that had been delivered previously only this time it had the additional dirt and grime from being reloaded, taken back to the warehouse, and god knows what else. The driver brought this to my attention and told me he had questioned why the couch was not in its original packaging and was instead shrink wrapped. I was appalled at the disgusting and visibly filthy state of the furniture and when I spoke with the warehouse manager was told that the product was shrink wrapped because they checked it over before sending it out that morning and any damage had to have been on the drive over (mind you I was their first stop). After sending pictures and expressing how I felt about the experience, the warehouse manager and two other individuals personally delivered an acceptable product that afternoon. Since the receipt of my furniture in August, I have received at least 3 additional attempts to deliver my furniture. I've explained each time and am currently waiting on hold to explain again that I already have my furniture. In addition to all of this, I found out after my purchase that the original sales person opened TWO accounts in my name for the 0% finance with a limit on both above $7k for a purchase that was under $2k. After finally working out which card had the actual charges, I've been monitoring the account for 2 months waiting for the pending charges to be adjusted to my actual charges and for them to go through so that I can pay this purchase and finally be done with this horrible experience. After multiple calls with multiple customer service reps and managers the pending amount has only gone up somehow and this week I received two separate receipts almost tripling what I should be charged. Every single step of this process from initial financing at the time of purchase to delivery to customer service to billing has gone horribly wrong and continues to do so. Do not waste your time or money he
I bought a sectional sofa 6 months ago and I still haven’t received it yet. It was originally scheduled to be delivered in July but delivery has been rescheduled multiple times. I get a different answer every time I call to check on the status. I just want the sofa I paid over $3000 for. A backlog of 6 months is unacceptable. I’ve submitted a formal complaint with the BBB since I can’t get a resolution from Ashley furniture. Update: I have emailed the address as noted below with still no response.
Where to begin???? Quality of Customer service is non-existent after you make the purchase. Communication is non-existent and EVERYONE could use a communication 101 class. The quality of the furniture is absolutely horrible. the delivery of the furniture was horrible; my walls and furniture was damaged. You can’t get help from anyone. The cost of the furniture does not align with the quality of the furniture. I recommend people saving their time and money and going elsewhere for any furniture needs.
I ordered furniture in September. Was told it would be delivered on November 4th. It’s now November 5. No calls to tell me they are not coming . Tried to contact them but couldn’t Finally got a call back to say they don’t know when it’s going to be scheduled to deliver. CANCEL YOUR ORDER !!!! Not a good business to order frm !! I don’t want the furniture now !! DISSATISFIED !!!
It has been a nightmare trying to get my furniture order from this store. It’s been 3 months and now they are saying it’ll be two more months. They also want to charge me 10% if I cancel it. Do yourself a favor, don’t order anything from Ashley Furniture.
We went into Ashley’s today not expecting to find anything. We walked out feeling as though we made some great purchases, meet a wonderful group of people to assist us along the way! Thank you Felicia, Rodney and the rest of the at Ashley’s on Capital Blvd! Todd and Ron!
Staff is not pleasant, not sure is liked the quality
The worse store furniture in town poor customer service store manger terrible not help and sale associates they are lyres they tell you deliver date is not true deceiving the customer
First, I will say do not order from here unless you want to be given the run around and you actually want what you ordered. I ordered a queen size bed in July and was scheduled to be delivered August. This bed was originally for another house in a different area. The delivery charge to get the bed to that address was $419, which is more than what the best costs after taxes. So we decided to have the bed delivered to our house and bring it to where it was supposed to go. Before it was supposed to be delivered I got a call that a part was missing from the bed and was rescheduled to come September 2nd. Apparently the same part (railings) didn’t come in and was pushed out to the 7th. The day before it was supposed to be delivered I got another call saying a different part didn’t come in (footboard), different from what I was originally told. Was told delivery would be the end of September. I called customer care and explained my issue and frustration. I informed them I was going to cancel my order, as this is 3rd time I’ve had an issue with the bed and been told 2 different parts were missing, or I would like the bed delivered to the actual address with no additional delivery fee. I was told that the fee would be taken care of. Come the day of delivery they tried to deliver to my house and not the address that it was supposed to go to. I told the delivery guys what happened and they politely took it back and told me to call customer care to schedule the bed to go out there since it was a mistake on their part. I do what I’m and call customer care and explain the situation once again. I was told I would get a call back by the end of the day, never got one. Called again spoke to someone else, was told that management needed to schedule my delivery and I would receive a call from them. Once again did not get a call back. I received a text message from my sale rep telling me they are going to charge me the 419 to deliver the bed, even though I was told something different. Needless to say I canceled my order, ordered a different bed somewhere else, and it will be at the address it needs to be at by the 14th. I will never shop here again. The sales rep and manager I spoke to were a great help but the service behind the scenes here suck!
It was a great experience! The customer service is awesome.
The worst service! I paid for my furniture 6 months ago and they still haven't delivered it to me, when the delivery date arrives they change it and add more time!
Justice and Ben helped me out, and gave me a really good deal on a bedroom set at a great discount as well and overall was a very pleasant visit will be back no doubt
Nothing, I have 5 months waiting for my furniture, and I don’t know nothing about it
Mary was very helpful
DO NOT order from Ashley Homestore. Especially not this store. Ordered a couch with a chaise back in June and scheduled to deliver August 21st. Come delivery day they send the couch with a chaise piece that connects to the wrong side of the couch. Since then there has been multiple attempts to reschedule a delivery for the correct chaise piece. September 17th just got done with another failed delivery attempt with the wrong piece.. again. Customer Service is useless especially at the actual store. When first reaching out to my sales consultant in August, she informed me to call the main customer service line. Now after speaking to another person today during another delivery fail, they say I need my consultant to reach out to me. Which she never has done herself. I tried speaking to a supervisor and got some bs excuse that “they aren’t hearing anyone on their phones”. And forget even trying to get your payments adjusted, they will still charge you for the product that is incomplete and no known word for when I will finally get my correct piece. SAVE YOURSELF THE TROUBLE and go somewhere else
If you want the best customer sales person ask for ShaQ Webley. I would've bought more items if I had the money because I enjoyed working with him. He's honest, genuine and really there to help. We Loved the experience with him.
Employees very pleasant and very helpful
Whenever I go furniture shopping, I usually end up here. They have great styles and customer service. It can be pricey, but can be worth it.
I am absolutely disgusted with the service at this store. May I ordered a sofa due to arrive in June. It is approaching the end of September, and I still don’t have this couch. I have been beyond understanding due to COVID, but they have set-up several delivery dates with me for this delivery (2 no shows then rescheduled). I took time off of work to be there...time I didn’t get compensated for. They then called, after months of waiting, and said they are no longer making this couch! What?! I happened to go into another Ashley and they had this couch on the floor and said, “they are still making it in your color...I don’t understand why they would cancel it?” They then placed me back in the que to get it delivered. I was so excited when Finally Ashley called me to confirm a delivery date of 12SEP and left me a message. I called to confirm, and they now said it will be delivered the 14th. What is going on over there?!?!?!
Ordered furniture August 1st with an estimated delivery of 4-6weeks because of COVID. I understood with COVID things take plenty of time. I get a notification my items would be delivered September 4th. I requested that day off of work. That week they call me and tell me that some of my items will be delivered on September 11th and the rest on October 22nd! As I already requested a day off for the furniture delivery could they have the furniture delivered on the 12th. They rescheduled it for the 12th. Today being the 11th, I had the kids old beds taken away to make room for the new furniture. Then I get an automated message stating my delivery had been moved AGAIN without contacting me, for Monday the 14th. I called back asking again for my original date because now my kids don’t have furniture and we’re scheduled to go out of town on the 14th. I was told that it was because they over booked for the 12th and there is nothing they can do. The next Saturday available is the 17th. I’ll still be out of town so I would need to have the furniture delivered another Saturday. I asked to speak with a manager and no one would pick up. I get things are crazy now with COVID but I cannot keep rearranging my plans because they over booked. I will never purchase furniture through Ashley only because of their poor organization and inability to stick delivery dates.
We ordered our furniture on July 9 2020, we got part of our furniture on Aug 26th, was told that the sofa would be here on sept 12, I rearranged my work schedule for someone to be at the house for the delivery. I called today to make sure that they was going to deliver on sat, only to be told now the estimated delivery date is now the 17th. No one from Ashley store called or emailed to update on the delivery. They need to notify customers if there is a change. More than likely will not get anything from them again.
Customer was great
IF YOU NEED YOUR FURNITURE BEFORE CHRISTMAS, DONT WASTE YOUR TIME WITH ASHLEY!!!!!! I ordered my furniture over a month ago and still don’t have all of it. I understand the need to be somewhat patient with COVID, but these delays are inexcusable. They are VERY misleading at the time of purchase. My estimated dates for delivery were initially 3 or 4 weeks. Now that has turned into 2 and 3 months. RIDICULOUS. if Ashley is supposed to be one of the largest manufacturers and are manufacturing their own furniture, then stop making excuses and manufacture my furniture and deliver it to me. Every week it’s another delay. If I don’t get ALL of my furniture by next weekend (mind you, I ordered it on July 21st and relocated so I had absolutely NO FURNITURE in my home. Can’t even get the mattress for my bed) I’m blasting them on every national medium available. Rooms to go is honoring delivery dates and offering furniture with ease. I suggest you purchase from them!!!
Great place, for a bargain or two. But you have to wait a long time before you'll get your furniture.
Great selection of furniture and our salesman, Wesley, did a fantastic job helping me.
HORRIBLE SERVICE. I bought a mattress here the end of last year. The first one was way too firm and I was able to exchange for different one. This was an expensive mattress. Receiving the second mattress I noticed one side had a bulge on one side. When sitting on edge there is a noticeable crunching sound and noticeable sagging. After two visits from Ashley representatives there’s been no resolution as yet. I also have a couple other problems that I expressed to the store manager who told me they may have given me the wrong mattress. Bought mattress end of last year and still unresolved. VERY FRUSTRATING.
We have purchased a complete living rooom set and dining room set from Ashley and purchased the maintenance agreement. Every piece except 3 dining chairs needed repairs upon arrival (all had some damaged). We also received one wrong item. It took weeks to get them repaired and many, many phone calls. A complete hassle!!!! And this was all pre-covid so that was not the problem! Also if you do decide to purchase from them (please only do it if you want to toss these items out after a year or two) pass on the expensive maintenance agreement. Waste of good money. They will not cover anything!!! If you want quality pieces, go to a quality store and spend a bit more.
Do not order from here! We ordered a living room set on 5/30/20 and today's date is 8/4 and we still don't have it. Every two weeks we get an update that delivery date has been pushed back. We paid for the furniture in full, so they've had our money for 11 weeks and we have Nothing! I feel like we've been deceived and they only wanted the sale and money and didn't let us know of lengthy delays. HORRIBLE BUSINESS PRACTICES! Don't shop here!!!
This is the place to go for your furniture needs
I have reached out via email/phone multiple times to get a damaged delivered couch fixed and apparently a response or remedy is too difficult. I would pay twice the price to another company due to the lack of service that Ashley has not provided. It’s very unfortunate that in a customer service industry that’s the one thing they cannot provide.
Stay away from this location. I wish I could give a negative score.Way too many negative experiences and down right incompetence to count or list out. We spent around $7000 on a bedroom set, temper-pedic mattress and adjustable base. From the failed multiple deliveries, no one knowing what was going on, to arriving and discovering the $2k adjustable base was ripped all on the side from the delivery guys box cutters and had to literally FIGHT to get it replaced by reporting to WRAL consumer reports, BBB, FTC and the state of NC before any action was taken on their end to make it right. To the mischarge when we paid due to lack of attention to detail to the people who are helping feed the sales associates family with their commission check, to the false information given about their "90 day 0% interest" financing only to find out they day it posted and we called to pay off in full, that it is actually 19.99% and they don't know why Ashley furniture keeps telling people misinformation. Prior to my complaints to the above, the response from the GM and our sales people Shaq and Myra was for us to call ourselves bc it is out of their hands and "see" if they can fix it or replace it. They eventually put in a request after I drove down there in person. The lack of attention to detail and follow through from Shaq and Myra (sales associates) is mind blowing they have a job in sales or customer service. Myra was far too distracted texting, to charge us the correct amount on the initial purchase. She seemed to always be in a hurry or rushed/distracted when we were in..meanwhile the store is usually empty. Their go to is to tell you to "call customer service" for any issue. They collect their commission check and once you sign on the dotted line..you can forget any help. And trust me, you will have problems..from shipping to any logistics, you will be on your own to take care of it. There is a very unfortunate lack of professionalism amongst all staff. The new GM, Marcus, does not let you speak and cuts you off to get his point across, defend himself, make excuses and make sure you understand his side. More than he cares to listen to your actual concerns or frustration. I am blown away that he was hired as a GM with the lack of people skills and customer service. Seems like a nice guy, but customer service is not the field for him. Or perhaps just needs to read a lot of books on effectively dealing with people. I can write a book of the things he said that were out of line. I will absolutely never deal with these people again. Restoration Hardware and Wayfair for me from here on out. I will happily pay more for quality of furniture and quality staff and compentency. Can't say you weren't warned. :)
Good morning in the month of December last year I went to one of its shops located in the capital NC Raleigh North Carolina to make the decision whether or not to buy some furniture with specific reason there I met one of their vendors Jose Andrade, who was very friendly, I asked Mr. José Andrade if it was possible to deliver my furniture before Chrismas because I was expecting a lot of family who came to visit me and I specifically needed to know if I could have the furniture by that date if the answer was not my decision was not buying the furniture at the time, His answer was yes and effectively scheduled the delivery for December 19, December 19 we received the delivery but one of the sectional furniture we had bought was broken apparently the manipulation of the people who made the delivery caused the furniture to break from there we started to have an incredible stress because since that moment we had to return that part of the furniture, Requesting the replacement of the store explained to me that the delivery could not be for the day of Chrismas and therefore I found extremely sad about the store services because I specifically bought the furniture to receive the whole family that came and the furniture wasn't complete so I needed to rent a lot more chairs to be able to occupy my family, Delivery rescheduling was for December 31, There was vaguely another inconvenience one of the backs of the furniture had a scrape on the cloth, Very tired and exhausted from all this situation that had passed which should be a pleasant situation happy to have bought something beautiful for my new house became again the biggest stress I could have. I tried to communicate many times to the phone of Costumer service For long I was waiting for response the was never obtained satisfactorily answer, Having no answer via telephone in the service of bad service I went to the store located in the capital blv where I spoke with one of the managers name is Osvaldo Rodríguez I asked to please make a refund of the delivery since I should not pay for a service which was rendered in such a bad way breaking the new furniture that I had bought. He said he would take my case and promised to call me back that it's been three weeks and he didn't talk to this man again as he doesn't answer my calls and I don't have the time to go back to the store because I work many hours a day, Shopping in your store Ashley Forniture has been the worst experience I have ever had I don't want to buy there again and I would also not recommend my friends go to that store where you just have no answers and take a lot of stress, I send the photos of my furniture. Today is July 11 and the situation keep going.
Was nice to see pieces in showroom..however I was able to.buy the same.piece on Ashley on line for 200 less than in the store.
Terrible experience, Moved to the area recently and decided to splurge on a very expensive bed room set figuring the extra cost would translate in to better service, Never have I been so wrong. It took 4 attempts to deliver all the items we order with numerous damages and discounts. To cap it all off we tried to spend the 'cash card' we got on a pair of lamps that are now more than 4 weeks over due and we have been actively lied to about delivery on these lamps with every call to their customer service.
The worst experience I have ever had in retail. After telling us that they have a huge distribution center, they called after our order and told us it would be three months, and "sorry". Then after 3 months, I called the week that they were supposed to deliever, and they supposedly called to tell me that it would be another month, because they have the sofa, but not the chair, and again "sorry". They didn't offer to wave the shipping, or do anything to make this situation ok. If you don't mind sitting on the floor for 4 months, and dealing with a company that doesn't care about your business, I would recommend this store.
My dresser is on back order & no one contacted me to give me a heads up!!! Highly unprofessional. Customer service takes hours to answer. Will never purchase from Ashley’s again. Worst furniture experience thus far.
Received and Mattress and Adjustable base Friday 6-12-20. The delivery was an hour and 30 mins later than the window I was given. I take a half day off work for nothing, only to receive the base with a ripped on the side. Called and talked with Customer Care, to only be told I can keep the base as is ($840) or that $50 to $80.00 off. Ask having the delivery people take the base back. I'm told it will be about 14 days for before I could receive a refund and less 10 % restocking fee for a ripped base. If you want real Customer Care don't ship with Ashley HomeStore
We ordered our furniture a month ago and still haven’t received it. We have been given 3 different delivery dates and no call or email letting us know that it will be delayed again. My husband has had to call every time to get info. Very inconvenient! Customer service is a joke!! We are now on our 4th delivery date, we will see if we get it or at least a call about it.
They don’t ever answer the phone calls After waiting 30 min I decided to come in to the store to see ALL the representatives talking and chillin with each other. Lazy people!!! Worst experience ever I’m still waiting for my table to be delivered and I bought it back in April!!
ShaQ was very nice and took the time to explain all the details of the furniture in store.
Nice Selection of Living Room Sectionals
We went to order our furniture in the middle of February. Everything seemed to be very smooth and we were out of there in no time. We had to delay the delivery date due to the closing of our house being pushed back. When I called to set up a new delivery date, corporate told us that our furniture had been sold and we would have to wait to get new furniture from the manufacturer and we would have to wait another month to get it after being told they only needed a weeks notice. Once we finally got a delivery date they only delivered the recliner, not the couch. Everything kept getting pushed around and changed from person to person. When the chair was delivered it had a small hole in the arm. We call Ashley furniture and they said they would send a service person out to fix it. Guess what?! STILL HAVEN'T SEEN ANYONE. We have called multiple times and still nothing. Every time we call we get put on hold for at least an hour. They keep promising us compensation but not until service tickets are closed. Ironically they won’t schedule to fix anything so no compensation can be given. It has been nothing but bad news with this place. WORST CUSTOMER SERVICE EVER. We will NEVER shop at Ashley Furniture again! And I definitely don’t recommend anyone else to shop there.
If you need help getting great product information and customer service, ask for ShaQ!
After spending over $3k on a new bedroom set and bunk bed for our son and patiently waiting for our delivery today. Only half our items showed up despite being told by the salesman that everything we bought was in stock. Additional the delivery people made a huge mess in our house and refused to assemble my sons bunk bed even after we showed them that we paid for assembly. They told us to call customer service and is would likely be a couple weeks until someone could come out. So now my son has no bed for the next few weeks and since I am disabled, I cannot assemble it myself.
My daughter purchased dining table, couch and 2 chairs, coffee table, ottoman from Ashley Homestore online and I have to say, DO NOT PURCHASE from them. Order 725003432817. The table arrived dinged up and the box and packaging was destroyed. Clearly not protecting the table. The couch was supposed to be delivered 5/21/20 between 230 and 530 and they did not show up. When she called, she was told it was her fault because she didn't update her phone number from 10 years ago. So, she still doesn't know when it will arrive.She contact customer Service, Mary, Chantelle and Ashley all did not help her, they actually put her on hold and never returned. Only to leave Nicole to have to call back.She moved into her new apartment and now has no furniture to sit on.She spent several thousand dollars and has nothing.
My daughter purchased dining table, couch and 2 chairs, coffee table, ottoman from Ashley Homestore online and I have to say, DO NOT PURCHASE from them. Order 725003432817.The table arrived dinged up and the box and packaging was destroyed. Clearly not protecting the table. The couch was supposed to be delivered 5/21/20 between 230 and 530 and they did not show up. When she called, she was told it was her fault because she didn't update her phone number from 10 years ago. So, she still doesn't know when it will arrive.She contact customer Service, Mary, Chantelle and Ashley all did not help her, they actually put her on hold and never returned. Only to leave Nicole to have to call back.She moved into her new apartment and now has no furniture to sit on.She spent several thousand dollars and has nothing.
Great selection of products. The staff was extremely helpful as we picked out multiple pieces to furnish our office. Will certainly continue to be a customer here.
I received a couch today- literally 3 hours ago and called the store with questions. Unfortunately customer service is below par & they are refusing to help me. BUYER BEWARE!!!
Ordered a table that arrived broken. Knowone will respond to me to replace it.
You guys are thieves. Delivering a damaged couch with drivers documenting damages and telling me that you will send a replacement only to find that's not the "policy" then hanging up on me while I'm trying to understand why I'm being punished after being lied to. You will never get another dime from me and I will make sure that my entire network knows about your shady business practices
0 out of 5 is what they deserve. Terrible customer service from the showroom, delivery personnel and customer care center. We are canceling a $5k order due to their scheduling error and they refuse to make it right. Their way of making it right is “goodwill compensation” AFTER our delivery is made in full (at the end of May, when our delivery was scheduled for 4/1), and delivering partial 4/14. They’re caught in a lie as to when they are delivering to our area and the story changes each time we speak to someone else. Support small businesses, Ashley HomeStore clearly doesn’t care about their customers.
They messed up our order! We waited 2 weeks for delivery. Now they tell us to wait 48 hours for a call back to straighten their mistake out.
Wesley was awesome! I am not easy to please and I can be very picky and indecisive. However, he was very patient and knowledgeable. The sales manager Osvaldo was very informative about my financing options. Although, I purchased my bed from them I decided not to purchase a mattress. I ended having an issue with my box spring and the Sales Manager Shaq went above and beyond to help me out. They’re teamwork was exceptional! I will definitely be a returning customer. Would highly recommend!
Found the same furniture that we were about to buy two couches by the way over $2,000 saved we were going to get charged 3600 for two couches and found them online with free delivery from another company for under $800 a piece saved over $2,000 crazy
EDIT: Take a look around, but BUY ONLINE. DON'T purchase anything from this store. Believe me- this has been 6 weeks of HELL. We happily bought a $6k bed from here and it's been a horrendous journey since it's delivery. The delivery guys put the bed together wrong and the frames are not working properly. We went back into the store 1 day after delivery and were fed lies that they would send a technician to fix and/or get us a new one. It was 2 weeks and we didn't have a technician call or visit. Also, our sales rep, Anton, stopped returning our messages and had given us empty promises. We were seriously considering returning our bed within the 30-day money back guarantee, unless this is resolved quickly. My husband went back into the store and they said they would exchange the broken bases and deliver on March 2nd. To be safe, we contacted TempurPedic and they said there was a better base for us and it was cheaper. So then I went into the store to exchange for that one and despite being told I wasn't correct, they did exchange and Antone said that it would be delivered on March 8th and CALL ME IF THERE WERE ANY CHANGES. Well he didn't call, so I figured all was a go. Yeah, I should have known better. We got called for a pick up for our bed, but not delivering the new one. So they were going to take our bases, not replace. I called Ashley Corporate and they were mad with the store and called them to complain. They then told me the new base would now not be delivered until March 14th, because SURPRISE, IT'S NOT IN STOCK. This is after Antone said it was, said it was going to be delivered on March 8th and said he would call with changes. Yeah no. HORRIBLE. So now, we are here again waiting. The Corporate Store has complained countless times about the local Outlet and also apologized multiple times for our customer service. So yeah, don't buy anything here. Just buy online or drive a couple miles to the other store. We have tried several ways of resolving this the correct way, but maybe giving this review now 2 months after they open will have them pay attention. If the situation is resolved, I fully plan on editing this review to reflect their efforts
Nice place, prices where ok. Will be coming back when it's time to buy.
We came into store was asked by a salesperson what we were looking for, we told her, she pointed to what they had in what we were looking for and walked away. The items she showed us was not something we liked but she never came back. On our way out Mayra stopped us and asked us if we found what we were looking for we said no. She talked with us and asked us all about what we were looking for....she was great...very helpful...walked us around - showed us item and gave us options. We went in for a kitchen table and chairs and came out with a kitchen table set and chairs - just what we were looking for (the other salesperson never pointed to that one) and we also bought a living room sectional, chair,ottoman and accent cabinet. Mayra was excellent with all the discounts and worked with her supervisor on the lowering the price of the sectional since it was the floor model. Since we got the sectional Mayra has been in touch with us and very helpful with some missing parts. We look forward to receiving our kitchen table and accent cabinet. She is a great sales person, very pleasant and helpful. Her supervisor whose name I forgot was very helpful and extremely pleasant. For this reason we can say our review for Ashley Homestore is very good. Ask for Mayra she really knows her stuff!
Neil was very helpful and patient. Shaq assisted with my final decision. Thanks you guys!
Whatever you do, don't purchase something you can't walk out the door with from this store. We happily bought a $6k bed from here and it's been a horrendous journey since it's delivery. The delivery guys put the bed together wrong and the frames are not working properly. We went back into the store 1 day after delivery and were fed lies that they would send a technician to fix and/or get us a new one. It's now been 2 weeks and we have had no technician. Also, our sales rep, Anton, has stopped returning our messages and has given us empty promises. We are seriously considering returning our bed within the 30-day money back guarantee, unless this is resolved quickly. We have tried several ways of resolving this the correct way, but maybe giving this review 1 month after they open will have them pay attention. If the situation is resolved, I fully plan on editing this review to reflect their efforts.
Visited the store this past weekend and had a great experience. Mayra was patient and incredibly helpful in making sure we received the best possible price. She even handled me being indecisive while I changed my order multiple times a couple days after the purchase was made!
This morning I received my loveseat and chair. The chair is in fabulous condition but after sitting on the couch a few times it is squeaky and making all sorts of noises that my previous couch that was well over 20 years made. I called customer service and they have ordered new cushions. I can not even have someone come and look at the squeaking issue before we receive the cushions. This couch is not going to last very long and I am very disappointed in the customer care. It could take up to 10 days to get the cushions and only then will they schedule for a service technician to come in. I do not want this couch and any make shift work you plan to do with it! This is poor customer service!
Good prices, nice salesmen.
Huge selection, staff friendly and helpful not too aggressive about closing a sale.
I had a awesome experience at this Ashley location today. I was greeted immediately after walking through the door. Furniture, mattresses, and everything I was interested in was explained to me thoroughly and I was able to walk out with the bed I wanted :) Thank you so much Shaq for the awesome experience and being patient with me while I shopped!
This is about the Ashley Homestore at 6180 Capital Blvd, Raleigh, NC 27616. (Can't find the listing on Yelp for that location so posting here). Ben Woodman was GREAT to work with. He did not pressure us to "buy now" and actually listened to our needs and questions. His style was very professional and made spending a lot of money on furniture a positive experience. The entire team at the Triangle Town Center location was happy and friendly each step of the way. Ben went above and beyond toeaten our business and we will be back to buy more from him. Highly recommended to work with Ben.
Rude delivery drivers! They damaged my furniture on purpose so they wouldn’t have to carry up to third floor!! One customer service blamed me for damaged furniture! “Did you read the paperwork?” 3 deliveries all damaged! Will not take back complete order if you want full refund, cause they just want their money!!! Promised 3 times refund in delivery charge and course not one customer service sees this! Lies after lies!!!! Salesmen in Raleigh NC NEVER RETURNED CALLS!!! It got worse than this!!!!
WARNING!!!!Don't use Ashley FURNITURE store in Raleigh terrible experience with them ! I order table fist table got the second one because the sales person put the wrong number! Instead a 2 put a 7 and they refused to exchange. Just because my husband accept the delivery he never saw what I picked and sadly I wasn't around when they delivered. My father had a stroke stay in the hospital for a month and I'm still overseas. But they don't care . Nothing we order was in good conditions . A bed was broken! For the kitchen we got a set of 4 chairs and a table.two chairs are damaged after two months waiting for replacement they telling me they don't make them anymore they want me to pick 2 diferente chairs are they for real I got a set !!! If you don't want to have this experience stay away from them This is a copy to prove the store that doesn't know how respect and deal with costumers.Share with friends!!!
We purchased a living room set and our sales person Jose...said he would call and let us know the delivery date as it would be about a month out..we havnt heard one word from him or the store ...we had to finally go in and see when the delivery date would be, and the response we got was some would be delivered by the 28th and some by the 31st....they totally had no interest since we already bought it....horrible customer service.
I ordered a bed via phone with the sales rep. When I noticed she entered our "bill to" address instead of the delivery address I emailed her to correct. At THAT time I was informed there would be an additional out of area delivery fee of $85. on top of the $50 fee! The bed was only $199 to start..they want to charge me $135.00 for delivery on something they did not make me aware of at the time of purchase. (one bed.) I'm stilling going back and forth with them for a week of this. Numerous hours on hold etc with corporate. Poor customer service! Capital "P". If you make an error..own up and make it right. It's that simple. Manager Stephen saying "nothing we can do and not sure where the mistake happened" Really..hmmm.... Manager Christina saying they will absorb the delivery cost but then never follows up with me via phone so corporate can make the adjustment...terrible just terrible. A big name like this..you have to do better. Now bed on a two week delay. Was hung up on manager- Stephen --but before hanging up heard him saying to another co worker "all of this over a f@$@ $200 bed. " Wow-this is who is representing their Company. Buyer Beware.
The staff was very nice, but getting my furniture has been a big problem. 3 of the 4 peices they brought were damaged or had manufactured blemishes. The 2nd couch they brought had another hole in it.. then they damaged my wall and door on the way out. Just problem after problem. Just to much of a hassle.
Great service Miss Stanley the store manager and José Andrade are awesome if you are looking for new furniture got stop by Ashley Home store in todays time customer service to me is key they know how to make you feel at home lol hope this help. Thanks José for helping me God bless.
Pleasant n relax purchase
Service not good, especially when it comes to delivery. Furnitures are alright
Nickie was great ! Patience and attending to what we were looking for. Definitely ask for her. They also were attentive when we said we didn't want to hear R. Kelly over the speakers.
Shaq was awesome, patient, fun and really helped us pick out our living room set. Got us a great deal too!
we enjoyed our shopping experience. no pushy sales people. I feel like we got more for our money here.
Very friendly staff and helpful
This review is based on my visit to the store today. The moment we entered we were greeted kindly by a sales rep.Our old faux leather sofa was peeling badly, flaking everywhere around the house and with a baby around the house who tries to eat everything that was extra dangerous. Word of precaution people, DON'T EVER BUY FAUX / BONDED LEATHER FURNITURE - THEY WILL START TO PEEL AFTER A FEW YEARS GAURANTEED. So anyway, we were in the store in search of a non-leather sofa this time. The service we got at this place was top notch. Every so often the same sales rep would consistently come back and check on us to see if we needed help with anything. Any questions we had she would answer them with no problem. We told her our budget and she was even willing to slap a few hundreds off the price tags to help us get within the price range we were comfortable with.In the end, we went with 100% polyester sofa this time. The price on their official website for the piece was $300 cheaper than the in-store price so we let her know about that and she was able to price match it with no issues. WORD OF ADVICE: check the online prices on their website first and compare it to the prices inside the store. Some of them are actually cheaper online - don't spend extra cash when you don't need to.Checkout process was smooth and pretty swift. Overall great experience here shopping wise and they have very affordable prices for the good deal of selection they have at this store. And as I mentioned before the customer service I personally experienced here was exceptional. More to come once my sofa is delivered to me.
Just spent almost 30 minutes in this store. While walking around, I passed 3 salespeople and the "welcoming" person stationed at the entry and no one said anything to me, not even hello. We have several rooms to furnish, but they won't get a dime from me.
Worst customer service I have ever seen We want to buy a sectional sofa set but nobody want to help us at all they see us and don’t even talk to us so sad 😭
I ordered a couch from Ashley Furniture. They were 2 hours late on delivery. They did not set up the couch as promised and they did not put the couch in the location asked. The couch does not have holes on the couch to screw the legs on. Terrible company and awful customer service
They have lots to choose from and great prices. There's always a sale going on. LeeAnn was very helpful and answered all of our questions.
Watch out for their dishonest sales tactics and lack of communication. We bought over $6,000 of furniture here over Labor Day weekend. We are new to the area and this seemed to be the place with the best options. My complaint is with them telling us we "HAD" to purchase one of their extremely over priced mattress pads/protector for the warranty to be honored on a new mattress. $300 later I find out from Sealy directly that is not true. Sealy only requires that the mattress be free of stains or soils to honor their warranty. Of course they only way to ensure that is to protect the mattress but not at $300. Buyers beware! The mattress pad has been on back order since we bought it in September and "might" be available by November 6th. How's that for a "must have" to honor a warranty?
Worst customer service I have EVER received!!!
Everyone was very pleasant but the furniture was not my style
Did not have what we were looking for.
My wife and I purchased a sectional couch for our home at this location. The staff were accommodating and friendly. Shaq provided us with a warm greeting and assisted us through the entire process. Haven't received the furniture as of yet but will be shopping here again!
Great customer service...those guys make your shopping easy and fun.
Nice place to browse around and they have some sales going on.
Do NOT buy furniture here. IKEA is better quality. My boyfriend bought a couch which broke immediately. They came out and fixed it, but the fix broke and now they're refusing to honor the warranty. It's cheap furniture and still overpriced for what you get. Not worth it.
After having a horrible experience with R2G...Shaq and Oz definitely showed up! The service here is exceptional! Both, Shaq and Oz stayed 2 hours past their off times to help us get our order correct and exactly how we wanted! Both of them worked their magic! They were honest and straight forward since the time we walked in the door!
Highly advise customers to stay away from Ashley's. Their customer service is awful. In store everything seems great but the HomeStore delivery customer service representatives are rude and unprofessional. They don't value customers time and don't have the courtesy to let people know if an item won't be delivered. My husband and I sat around for hours on a Friday night waiting for a couch to be delivered that's was never even on the truck. They were unapologetic when we finally realized it was never coming, that's right they didn't even tell us. And they made it seem like this is a common mistake. Long story short but we ended up exchanging the item only to receive the wrong piece of furniture after all the time we waited. 2+ months and they weren't willing to do anything to compensate us until afterwards. It's been weeks and we still have not heard anything and we're ignored by the sales team member in store. Very disappointed.
Wish I could give this place negative stars. Worst experience ever! Do NOT shop here. Delivery experience was the worst, and the quality of their product is so poor. So frustrated with it all. You can't return anything either without paying them to take their crappy stuff back. Will never shop here again!
Bought a sectional on 07/22/19, $1,093.91. The delivery service sends you a text 2 days prior the scheduled delivery date to inform you of the delivery window time, this information was provided by our sales representative during the purchase, 8/13/19 arrived and no text, call, delivery or couch. First call to customer services, Shadell picked up and informed me that our sales rep. never scheduled the sectional to be delivered to us. Shadell apologised and shared with me the next available delivery date 8/23/19, I confirmed to have it deliver it as soon as possible and she reconfirm that the soonest day was 8/23/19, I complained but of course, accepted the date, everybody can make a mistake, you’ll think. On Wednesday, August 21, 2019 I woke up expecting that call from Ashley delivery service (Dash?the extra $99.99 they charge you) but…again….no text, no call. I started thinking Ashley and I wasn't meant to be. Upon sharing with my husband the paradox of the second delivery failure, he decided to call Customer Service, where he was told that the delivery was scheduled for Monday, August 26. Went to the store right after, turned out the manager in duty was pretty cool and promised to call the following day and get the sectional delivered by Friday. The manager called me the day after, as he promised too, and gave the bad news. No deliver Friday ma’am, but is going there Monday, for sure. And Saturday arrived and I got the text message where you click the link and it gives you the window period, in my case: 9:30 am to 12:30 pm yay! Then Monday arrived, an automatic voice called me at 11:50 AM and told me that my sectional was getting delivered in 15 minutes. 1 minute after, I called my husband and asked him to cover over. At 12:19 PM I got a call, not expected at all, from Customer Service, ma’am told me that the drivers came to deliver my sectional and that they rang the bell and a man came out and told them that they weren't expecting a delivery. I asked her, ma’am did the driver go to APARTMENT K? and she said yes, and I said well no because I live there! And she asked me that if I lived in an apartment, what the name of the apartment complex was, to what I responded there is no name for the ‘’apartment complex’’ and I explained to her that my apartment is behind the house that they rang the bell and I asked her to send the driver back to the address to what she responded ok. ***BTW my husband confirmed with the neighbour that opened the door to the house that the drivers rang the bell and he affirmed that he indicated the drivers where my apartment was. From 12:15 approximately that my husband got home from work until 6:00 PM that I returned home from work no delivery but 300 calls from my husband to Customer Service and store. He missed 7 hours of work today, announced, and he was all day lied to. At approximately 6:30-6:45 PM went to the store as we just wanted our money back and get a freaking couch somewhere else. Spoke with another Ashley manager, she understood, apologised and told us to call CS tomorrow at 8 AM and request a refund, CS will send the refund request to the store, and store will approve, and we’ll see our $1,093.91 in 7-10 days. On the way back from the store around 7:15 PM, we received another call from CS, the drivers where at front with our section. I got home in 4 minutes. Long story short. Because a liar gets caught before a cripple, the sectional wasn’t supposed to leave the Wearhouse on the first place because the second part of the sectional was damaged as the legs where added before putting the sectional in the truck. Only one part, the corner, was in good conditions to be delivered. One of the divers affirmed they informed about this issue to their boss. This is being the worst experience ever purchasing a product. I will never recommend to anyone to purchase anything that has to be deliver.
We purchased a dresser and mirror and 4 barstools. Our salesman was great, very helpful. We didn't need delivery for a couple of weeks and he set that up for us no problem. Then came the delivery experience. Two guys show up. One is amazing. Takes the dresser up a flight of stairs assembles it, places it. The other guy is putting together the barstools. From the moment they enter my home, he's on the phone - personal call. Once he started peppering his conversation with profanity, we asked him to get out of our house, which he did. The other guy apologized. We have lodged formal complaints on 3 occasions and each time have been told that we would hear from a supervisor. Two weeks later, nothing. After they left, we sat on one of the barstools and it fell apart. Called customer service and arranged for a new stool to be delivered. The delivery driver spoke zero English and could not find my home. My wife got an email from Ashley stating that they were going to cancel the delivery and charge us $79 to reschedule! Numerous phone calls later, someone was able to guide the driver here in Spanish. Worst, most unresponsive customer service ever. Never again.
Very helpful and nice staff.
My mattress was delivered damaged today. Delivery men used my dresser as a workspace, asked for my WiFi password, shoes on carpet and drove through my grass on exit. When reviewing my Nest footage of delivery. . . . one driver put my queen size mattress on his back and proceeded to run it down my driveway without any help from the other driver. In and out of my home in no more that 10 minutes. Horrible customer service experience and extremely inconvenience since customer service was not able to gv any information on when a replacement could be rescheduled. I called the office to speak with a manager n was told that was not their process n that a manager would call me back. 13 hours later hv yet to hear from anyone.
This review has NOTHING to do with any store itself, just the quality of the products & their "warranties". Ten years ago we swore we'd never buy from Ashley Furniture again because of an issue with their extended warranty, but then we did it. We bought our new kitchen set Thanksgiving weekend. Within a couple of months it got bubbles in the middle. A few weeks ago, I noticed the it was peeling up on the end. When I called customer care, she told me the manufacturer's warranty was only good on this issue up until delivery. WHAT?! Has anyone ever heard of a warranty that's only good until it's delivered to the customer?!So I called again yesterday thinking maybe I'd get a different answer from a different person. Not quite - "the manufacturer's warranty is only good for 24 hours from delivery for this issue." So now, I can say with 100% confidence, we will NEVER buy from them again.My advice when making a purchase from this company is simple: have extremely low expectations and buyer beware.
My husband and I will never purchase anything from here again. This will be our 3rd day missing work for all there mistakes. The first day they came with half the items and missing parts no screws to hook up the beds, the couch had a tear in it. The second time they came to replace the couch and put the beds together with the screws they realized there were no legs to put on the bed, and we are now waiting another day to miss work to see if they can get it right this time to install the bed with the legs. We also purchased a mirror the sales lady Lorrie told us a supervisor would deliver. When they came the second time still no mirror. I have called a few times asking where is the mirror, and I still haven't got a return call about our mirror. This has been the worst service I have ever seen. Not to mention. We were looking at another piece of furniture yesterday and saw another tear. This has got to be the worst experience i have ever seen, and with no concern of your time. A one day delivery has now turned into a 3 day delivery with no concern of the customers time.
The furniture is really good and the staff , they are really nice people awesome people I just love this store ⭐️🌟🌟🌟🌟
DO NOT GET DELIVERED! Prices are great and customer service at the store is great. Here are the problems I had with Ashley Furniture: 1 - Delivery was a pain. Was told they can work with delivery times as long as give 48 hr. notification. I was notified the time of delivery less than 24 hrs. ahead of time so they at first tried to charge me a delivery rescheduling fee ($80). After hours on phone with customer service it was waived. 2 - In-Store customer service person said they added a note on my account for an after 4 PM delivery. When I called customer service there was no note. 3 - Delivery CANNOT be scheduled for any time of day. Delivery time is based solely on ZIP CODE. I had to make a choice of wait 1 month for my furniture to be delivered after 4 PM or have a friend or relative waste 3 hours of their day waiting for my delivery from 8:30-11:30. 4 - Home Office Customer service had some very rude people working for them. ALWAYS ask for their name first so you can report them. I did not do this as I was extremely frustrated at the situation. Everything considered DO NOT GET FURNITURE DELIVERED! I love my couch and the fabric is great but they need to do something about delivery and their home office customer service people.
We had already visited another location and looked online so we pretty much knew what we wanted. Brannon greeted us and let us walk around the store. When we were ready to make our purchase he was very helpful and matched the best price possible! He was a really nice guy and we enjoyed working with him! I know he’ll do well there! The staff seems really nice and helpful! Good location too!
Didn't have want I needed.
We went to Ashley furniture at capital Boulevard. We were looking for counter stools. Liane Peterson took care of us and she performed in a professional manner. She went to the Internet trying to find what we were looking for. We are very pleased with her professional performance. Even though we did not buy or find what we need but we had a very good impression of this store. Thank you Liane!
Excellent experience shopping at Ashley HomeStore on Capital Boulevard. The salesman on the floor (Eric S.) greeted us as we entered and introduced himself. He explained the layout of the showroom and then left us to look on our own. We found him when we were ready and he walked us through the process and got everything taken care of painlessly. Eric was great. He was not pushy or followed us around the showroom. He was available to show us different options but then gave us space when we wanted to talk about our options. I highly recommend Ashley HomeStore and Eric S.
Very expensive with good discounts sometimes
We will never recommend or purchase a single thing from Ashley furniture again. We bought $2500 worth of furniture for our house over a month and a half ago. We were promised that we would have them two weeks ago. They called two days before delivery and said the couch wouldn’t be available until 4 additional weeks and a table we purchased would be coming until the end of July. (We ordered in the beginning of May) we had out of town guests coming and we needed the sleeper sofa and we were promised being more than a month out we would have what we purchased. ON TOP OF THAT instead of delivering our other items they cancelled the entire delivery. At this point we decided to cancel the whole order ourselves and go somewhere else that could get us furniture fast. They said if we cancelled there would be a 10% cancellation fee, If we called within 48 hours of our order we could have cancelled no problem. THE ISSUE IS THEY CALLED ALMOST A MONTH LATER 2 DAYS BEFORE THE DELIVERY DATE TO TELL US WE WOULDNT BE GETTING OUR SHIPMENT. We then said fine exchange the sofa sleeper to a regular sofa and we’ll go to rooms to go and buy a bed, which was delivered in 2 days. Finally we get word from the manager that our couch is coming but the end tables oversized chair and ottoman would have to be on a separate order but wouldn’t be able to be delivered until a week later because they can’t deliver to the same house within a certain amount of time.... what. WE ARE TEXTING WITH THE MANAGER AND SHE CONFIRMS that the chair ottoman and end tables will be here on the 21st. Today the drivers come and deliver the chair and ottoman but no tables. This place is a joke and I cannot stress enough how unprofessional and awful this experience has been.
I purchased a black storage bed on May 27th ( Memorial Day ) from Ashley Furniture off Capital Blvd, Raleigh, NC. My schedule delivery date was Tuesday June 4th between 2-5 ( was delivered at 330pm). The delivery guy informed me that there were screws missing for the rails. He immediately called customer service (Tia) she told me it would be 7-10 days before i will recieve the screws. I call customer service again Monday June 17th ( Day 13) because I had not heard from anyone. Luckily i speak to Tia again. She checks into and contacts the parts department, she comes back to say the part would not be delivered until AUGUST. She then tells me " we can order you new rails and screws, that will not come until July 13th. I asked can I have refund instead! She agrees then, shortly after leaves a voicemail stating that I cannot have a refund because the furniture had been in my home. Therefore, I can only have re selection or compansation and which she would not go into details about, unless i picked that option. I would never purchase from this company again. Unless all items are inventoried thoroughly and accounted for!
Thanks for the new mattress.
Love, love, love my new furniture! Great service and great products. Would recommend this store to anyone who needs to furnish their house.
Benton Ridley was fantastic! Wonderful customer service with no pressure put on us. He made our couch shopping be a 100% stressfree experience. He let us explore the store on our own, checked in with us to give us shopping tips and offer advice. Very helpful and very friendly! My husband and I were completely satisfied with our shopping experience and Brenton's customer service! Will definitely be a return customer!
Karen B from the Capital Store was amazing to work with. She got us a great deal and was very helpful in the sales process. I would definitely recommend Ashley Furniture and specifically asking for Karen!
My review is based only on my in-store experience yesterday. We have had major issues with the thousands of dollars we spent at Rooms to Go and came in to Ashley to see if there were other items we could switch out to. We were greeted right away by Kristina, and asked about what we were looking for. She immediately knew exactly what items to look at that came in the correct size, and made sure we were continually checked on. She knew we couldn't purchase that day as we had to wait for Rooms to Go solutions first, but that did not stop her from servicing us promptly and professionally. Unfortunately for us and Kristina, we are likely stuck with what we bought despite many issues, but I wanted to make sure that Kristina received the credit she deserved. On another note - for those reading reviews, our master bedroom set did come from Ashley a couple of years ago, that set is holding up beautifully, we haven't had a single issue. I do recall being almost brought to tears of anger by the delivery man, though - so I would take those reviews to heart.
I purchased a three-piece sectional in May of 2018. As soon as it was delivered, I noticed the left arm corner of the sofa was showing a lack of some filling. I didn't make a big deal out of it because I thought, going forward, I might be able to fix it since there was a zipper at the bottom of that area where I could access the problem. Going forward to this year, the back rest of the chaise and two back rests of the sofa were showing the signs of the filling disappearing. I called Ashley, and they had a box of filling sent to me, and then they had a service person come in and fix the problem. It looks okay right now, but I'll update if the problem exists again. Also, the small piece of Velcro that is supposed to keep the cushions in place is a joke. The Velcro is about 3"x2", and doesn't keep the cushions in place. As a result, I'm constant having to push the cushions back. Needless to say, I have to give Ashley Furniture 2 stars, and that's being generous. Their product is less than satisfactory, and I don't think I'll ever purchase from them again.
This has been the worst experience I have ever had buying furniture. I have been accustomed to buying furniture from Rooms To Go and I have never had a problem with the quality of the product, service, etc. My wife has never really purchased furniture that was not real wood and she wasn't sure of the quality since a lot of the RTG furniture is not real wood. This led us to purchase bedroom furniture from Ashley and spend a heck of a lot more money for nothing but headaches. We purchased the furniture at the end of March and as of June 7, 2019, we have yet to put our clothes into the furniture. This is due to repairs that have yet to happen and a severe lack of communication between Ashley and their repair contractor. Now, let's start from the beginning. 1) They ran our credit through a "waterfall" process after we had advised them that we only wanted run once or twice. We found this out after all of these letters started coming in from agencies 2) They only deliver to where we live on Thursday. This is not too much of a problem if all of your furniture comes in and is not damaged on the same day. This is a large company and they should be able to work around the consumers schedule, not the other way around. 3) We had damages to almost all pieces and one piece had to be refused. The repair place finally showed up today to repair the furniture, however, Ashley forgot to add a piece to our work order and we have to now wait to schedule another repair date 4) Said refused damaged piece was supposed to be delivered 2 other times. Both times, Ashley was a no call, no show which led me to calling them to find out why I was wasting my time at home after having to work my schedule around their Thursday only delivery day. This led to us cancelling this piece 5) Each time you try to call for service of some sort, you are on hold for over 20 minutes and they are not great at handling calls Needless to say, I have not been impressed. The furniture is not of great quality and the company is horrible to work with. I will NEVER buy another piece of furniture from this company.
Eric was friendly, knowledgeable and genuinely concerned about making sure we got the best quality furniture to fit both our needs and budget. We purchased a nice looking & very comfortable sectional couch, king size bed and 3 mattresses. Best part was they were having a St. Jude's event the day we were there and by making a donation to the charity (which Ashley Furniture matched) got you a big discount. Win, win! Make sure to ask for Eric when you go...he's awesome!
This customer service experience is one of the worst I have ever had. We purchased a recliner chair about 15 months ago. We purchased the extended warranty for the chair. One week after the one-year store warranty expired, the mechanism for reclining broke. Since we were now covered under the extended warranty, we had to contact a third-party contractor to have the damage repaired. They said they would send a technician out within 2 weeks. About 2 1/2 weeks later, the technician (from yet another contractor) came out AND TOOK PICTURES of the mechanism that was broken. He said he would have to send the pictures to the extended warranty company and they would send the parts to us. We would then call them and they would send him back out to make the repairs. Two weeks later, I called the warranty company and one of their reps confirmed this information, but said the parts had not been ordered yet, but would be. Two and a half weeks later, I called again and spoke to another rep who said the claim had been denied. She said the damage was not specifically mentioned in the warranty, so it was not covered. Even though there were MANY exclusions in the warranty, our issue was not specifically excluded. However, it was also not speifically covered, so the claim was denied. We then contacted Ashley again and they said they had no say in what the warranty company covered, but they would send us the parts that were broken (since it was only a week out of store warranty), but we would need to pay a technician to make the repairs. Six weeks later, after a "lost" delivery of the parts, we finally got a package from Ashley - with the wrong part. We needed the metal recliner mechanism under the chair. They sent us the plastic handle, which was perfectly fine. We took the chair to the local dump and threw it away!! We will not be shopping at Ashley again and would not recommend them to anyone. Even though their prices are low, so is their quality. If you do choose to shop there, don't waste your money on the extended warranty. It basically covers only the fabric on the furniture.
I'm ok with the furniture and the quality of the products. My issue is with delivery, buyer be ware. The sofa I was supposed to get looked like Hulk smashed. I had to wait until 2 PM the next day just to make a call to book a replacement. That's over a week out because they had to reorder the what I bought. I have no idea of what time to expect the delivery. It's the same delivery rules despite the fact that I have already too 2.5 hours off of work to the the beds that the sofa was ordered with. I would have to pay a fee if I want to cancel. The rep on the phone was pretty smug about it to. I've tried to keep my emotion out of this review and stick with the facts.
Like I have written in my last review. I will not go back to Ashley Home Store again. So we went to Haverty's and bought a low back love coach and a chair with a pattern that would match our existing living room decor. Once you have been treated like a nobody at a store where you have spent neatly $10,000. You tend to remember it....
Ashley homestore has been amazing in helping me get my home feel more like a home. Vanessa Chapman did an excellent job in helping me figure out the location and color scheme for my living room. I would 10 out of 10 recommend working with her at the Capital Boulevard location if you get the chance.
My sales lady was wonderful! The delivery professionals were great. Customer service was Horrible. Absolutely no customer service. Ashley furniture delivered the wrong piece of furniture and would absolutely NOT schedule the delivery around me and my schedule. They would not give me a delivery time, but would call me two days before to give me a 3 hour window. This was a delivery for their mistake. So they wanted me to keep my schedule clear, inconvenience me, Because they made a mistake. I just wanted them to bend a little and make it right.
DO NOT BUY ANYTHING FROM ASHLEY FURNITURE. THEY WILL NOT DELIVER YOUR FURNITURE WHEN PROMISED. We are now being told our furniture won't be available for another 2 WEEKS. We ordered our furniture a month ago in the store. I've been so disappointed with the lack of customer service I've received. Please, go to a different store.
I wish I could give them 0 stars! I ordered a dresser almost a month ago and finally got a delivery date. It was supposed to be delivered between 10-2. I get a call that the delivery guys are running behind and that it's going to be 5 pm. I track my order and the time keeps moving back. At 4:30 my time had been moved back to 8:30 pm but they were only on their 5th stop of the day and I was # 11 and it may be even later. Customer service is horrible and rude. She tells me she can reschedule me for the next week. I rescheduled for the next Friday. Today I get an email saying that I have been rescheduled for three weeks from now. I called customer service and they said that my dresser went to fulfill another order and that is why I was pushed back and there is nothing she can do about it. They have a horrible business model, HORRIBLE!!! I canceled my order and will go to a local furniture store that is dependable and pay more out of pocket for good customer service and reliability!
@AshleyHomeStore your customer service is absolutely the worst I have ever experienced in my life. I ordered a sofa with a chaise online because it wasn't available in the store. Delivery was 2 weeks late with no notice. It was damaged, since repaired, lied to on the phone multiple times. Won't credit my credit card for compensation, only store credit... because I bought it through Ashley's web site. Why do I want store credit for a store I will never shop in again? The customer service reps lied to us on the phone just to get us off the phone.
My experience was absolutely amazing. I can’t put into words how amazing the staff treated me and was helpful with everything I needed . Make sure you see Cub when you get there !!!
Great customer service. Cub was knowledgeable and helpful.
Taylor, Luke and Liane went above and beyond helping us out picking out furniture for our new home. They were very accommodating and was able to set the date for move in that we needed. They have earned my business! Check them out if you need furniture!
I don’t complain very often, and I think I’ve been very blessed and am always grateful for everything that’s happened in my life. However when I’ve been lied to multiple times by a business and then receive the wrong and very expensive products I become upset. Recently I moved across the states to a new place and had to buy all kinds of furniture. Knowing Ashley Home Store would have everything in a nutshell that I needed it seemed like a good way to go. We found a couch, a patio set and a tv w/fireplace insert. Sat down with a sales person discussed prices and discounts. Was told he could put a rush on things and it should only take 10days for delivery. Everything seemed great a little pricey but it’s good quality. Also was told that if I got it and didn’t love it I had 30days to return it. Awesome right!! Day 10 after purchase: I called to see when delivery would be, thinking it should be within the next few days.. I was basically laughed at and told your delivery date isn’t until 2more weeks... Ok, not what I wanted to hear, but I blew it off and said whatever no big deal.. Delivery Day: I was so excited, I basically ran to the door when the truck pulled up. The guys came to the door asked where I wanted things and they went to work. They had everything set up pretty quickly besides the tv stand. The guy kept trying to figure out why the fireplace wasn’t going in. Either the stand was wrong or the fireplace was. Needless to say there was a mess up and I told them I didn’t want either of the pieces and to take them back. I was so upset at this point. These pieces where the reason my order took so long and then they weren’t even right!! 🤬 After they left I was looking at my other purchases and kinda realized I don’t really want the patio stuff. It’s nice but it’s kinda oversized and way over priced. Decided to call customer care to tell them to comeback and get it. Lady said it would be $180 dollars to send to back now.. and that I needed to decide today if I want to send it back cause I only have 1 day. Needless to say I’m very disappointed and displeased with Ashley Home Store. To friends and family please be aware!!
I came into the store on Capital by triangle mall and purchased my items on 2/28/2019. I was told my items would be delivered on March 25,19 I received a call 3/24 saying they don't have the items and their not sure when they will. I never heard back from them. I called customer service on April 1,19 to ask about my items they tell me they'll be delivered on April 3rd come April 3rd I call them and was told it will be delivered April 5th. On April 4th they call me and say that they only have the mirrors and No dressers !!! Do I want the Mirrors delivered I say absolutely NOT these are for my children so I will wait for them both!! They then say they don't know when they will have the items so I said I want to cancel! They then say it will be a charge of 10% to cancel WAIT I'm being charged because your company can not provide me the items !?!?! Mind you this is April 4th when I attempted to cancel my items here it is April 6th my order is still not cancelled !! Why ? This is so unprofessional
Monica Aleman at the Raleigh Glenwood Ave location was awesome! Welcomed us when we walked in the door, but asked if we wanted her to show us around or if we wanted to shop independently. Totally different experience from what we have encountered in the past. Typically, the sales staff follow you around and hound you a bit. We really liked her hands off approach. Monica had some great ideas and was very knowledgeable about the furniture, warranties, and sales promotions.
Spent thousands of dollars there. When we wanted to return 2 end tables that cost $550. because they were defective and did not want replacements. They charged us for pickup again, restocking fees and some kind of return fee because we did not want replacements. We asked for a break after all these fees and they said no. We end up getting half of our money back. So we shop at Haverty's and really like doing business with Haverty's. Had a small problem with a $1300. 00 area rug and they replaced it and second delivery was free. Imagine that a furniture store that appreciates their customers. .
The employees are very friendly and great every customer. They allow you to look around and don't stalk you. If there is something you want they try everything in their power to make it financially feasible for you. My husband and I were guided by Tyler and we have no complaints about our shopping experience. Respectively AC/SW
Worst experience ever. They delivered the wrong couch to me then tried to get me to keep it then argued and argued with me for days that it was the right couch and what I ordered when it was NOT. Customer service was awful. I do not recommend any of these stores very poor quality and watch out for hidden fees!! Awful just Awful!!! I would not even give Ashley Furniture and it's staff 1 Star but I had to to leave a review!!
Karen B was wonderful in helping my husband and I buy out very first king bed! She helped us weigh the pros and cons of our top picks and gave us space as we made our final decision. We had a complicated payment process as we used several Visa & AmEx gift cards we received from our wedding and she patiently worked with us to input each card. Greyson, one of the managers, helped with this process as well and was wonderfully cheerful. The store is new and had a great sale going along in tandem with another St. Patrick’s Day sale so we ended up getting 20% off the total cost! All in all we had a great experience.
Ran (Ron)our sales person that assisted us was very helpful and pleasant to work with. We recommend that anyone looking to purchase furniture at Ashleys on Capital Blvd in Raleigh look him up. We purchased a couch and felt very satisfied about our purchase. We are looking forward to receiving our couch and another surprising feature was being able to set up a delivery date we chose.
I bought a chaise and a couch from Ashley store. Both were gorgeous and a delight to look at when we first bought them. We were taken by the reasonable price and the beautifully red color of our furniture. However, it wasn’t long before our joy turned into huge disappointment. In less than a year, they got deflated. My wife still sits on the chaise, but it gives her lower back pain. When I visit her browsing the net on the red chaise, I’m astonished because my bottom can actually feel the wood underneath the shallow padding. We love the price at Ashley store, but we are constantly reminded that what we pay for $ is actually what we will get. Oh well,…
Great shopping experience! Cub helped us out Tremendously no pressure to buy or hovering to shop and was very patient with us with two kids with us!
Beautiful Show room
We visited the new store in Cary looking for a sofa and loveseat set to fit specific dimensions in our small living room. Our Salesperson, Amanda, spent her valuable time with us going from sofa to sofa answering a barrage of questions about sizes and materials until we found the best fit for our house. We could have continued looking at other stores; but felt at ease with Amanda and wanted to purchase from her. We are glad we purchased from this Ashley Store. Our furniture arrived on the day it was promised early in the delivery window we were given. The delivery crew were fast, efficient, and very considerate of our property. They did a splendid job in a short amount of time.
The furniture we received was fine but we were originally told that we would be getting our furniture 2 weeks before we did and even had a confirmation call and email sent to us. I lost an entire day of work waiting for someone to come only to call and find out that our delivery was delayed until 2 weeks later. Thankfully, I was able to have someone come and let the delivery professionals in so that I didn't have to lose another day of work. I was also told that I would get a call 30 minutes prior to delivery but got a call 10 minutes prior to delivery. Thankfully we were able to make it in time for the delivery. On top of all of this, I was told they would only be able deliver every other Friday to my area and I was not able to even change the time frame. When I called to be "compensated" for the inconvenience, I was offered a $50 Ashley gift card which I did not accept as I was very disappointed with this experience and will not be buying my furniture from Ashley in the future.
They dropped the ball big time. Horrible experience with this company. Furniture was never delivered. I would never recommend them to anyone. Please take heed to these reviews. Drivers and this one supervisor of distribution center are incompetent and unable to follow directions. Ashley furniture needs to spend less money on their commercials and advertisements and more money on their customer service training for their employees. No courtesy to call me BACK to say they were not coming. . . . after having spoken to me several times to tell me they were lost. Gave the distribution supervisor or whomever she was turn by turn directions to my location. . . . . When I called to see where they were 2 hours later I was told " OH the drivers went to the wrong address so you need to reschedule" WHAT!???! Ordered and paid in full for furniture on January 2, 2019, delivery scheduled for January 29, 2019. Received a call on January 27, 2019 to say furniture delivery date was pushed back until February 7, 2019. Once I asked for a refund they wanted to charge me a 10% restocking fee. . . . . . . NO SIR I am not paying you a penny for your inability to do the simple job you were contracted to do. . . . . . . deliver a product. . . . . . . its not rocket science. . . . how hard is that? Cut my check and I want all my money. Not 5 to 7 business days I want it back in the same amount of time it took you to take it out of my account. . . . period!?!? Ordered from another company and got my furniture the very next day!!! Ashley furniture you ought to be ashamed of yourself
I really did enjoy working with the staff at the Ashley home store. If you are looking for more modern furniture, this may not be the store for you. I noticed that this store has a lot of bulky furniture. These furniture pieces will more likely go into large spaces. Compared to other furniture stores on Glenwood Avenue, this store seems to skew for a more mature, older crowd who would like more traditional furniture. Again the staff were super nice and great to work with. Prepared to be spoken to and I'm slightly followed around the store by a sales person. They only want to help you find what you are looking for. All in all they do have great pricing on some items; however, The signs are extremely difficult to read and to understand. I would love for a sales person to break down the signage structure of the pricing as soon as you walk into the door so that as you are looking around the store you know and understand exactly the price of the pieces. Great place just not the time to shop here as I am looking for something more modern.
The worst Ashley probably in NC. Please do proper research before falling into the hands of the fake discounts from the sales reps. Go to Durham Ashley. They have good customer service.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
