Ashley Store Shallotte, NC

Update final review as of 9/27/2024 Furniture not delivered on the 21st, no surprise but communication did improve over the course of this whole situation. We did get the furniture on the 24th, which I must say is beautiful but an extremely long wait. We did get the coffee table from floor because if not we still probably wouldn't have it since this was the hold up. We did have the option to cancel the order but choose not to since it was so close to delivery. I can say that the 24th delivery was the final chance for the furniture. So over all how did Ashley do 1-Due to the communication improvement, I will add an additional star and bump it to a 3. Hopefully this review made a difference, and another customer won't have this issue moving forward. May they always keep the lines of communications open with the customer. 2- Delivery was awesome, fast clean and efficient. The men were polite, courteous and professional. A+ for them 3- As far as taking down the review like I was asked and was told it affects her livelihood. Sorry, I won't do that. This in my own opinion it is an honest review and saying it affects your livelihood will not guilt trip me into taking it down either. However, I did put the most recent review on TOP, should anyone choose to read the whole review can scroll on down, 4- Final opinion; will I buy something from Ashley Furniture again, NOPE unless I can carry it out the door. I did have to take out some of this review due to over the allotted characters allowed In the end everyone makes mistakes, lets learn from them and move forward with the experience and do better next time. Updates to this issue will be added below. Part of the original review Ashley Furniture in Shallotte NC still waiting for our furniture that we bought and paid for in full on July 3. Told 2-3 weeks, well that came and went with no communication at all from the store. We the customer had to called to see what was going on and told, oh another 2 weeks the manufacture bumped it out, ok we can deal with that. We understand things can happen. No further communication at all after that 2 weeks. Again nothing, total silence on your part. Called corporate on Sept 12 and found out what was going on due to the lack of communication on your part again from Your store in Shallotte. Told by corporate the items are leaving the manufacturing plant on Thursday the 19th and would arrive at your store the 20th and to call your store in Shallotte NC and get on the schedule for the Saturday 21st since you are closed on Sundays and Mondays. I call your store again after the call to corporate, told you when the furniture would be at your store to set up delivery for the 21st of SEPTEMBER, which by the way was told from Customer Care Center TO DO. I was told by Ashley Furniture in Shallotte NC, they had to look into it more by the store. They would call me back shortly, IMAGINE NO CALL BACK YESTERDAY. This morning needless to say I called corporate again, Sept 13, Friday no less, who are very nice I must say and HONEST, I am on the schedule for delivery the 21st. Update September 14 2024 I personally received a call from the store asking to consider taking down my review and corrected that I didn’t talk to corporate as originally stated, it was customer care center. I changed wording in original post to reflect that. Also delivery has been upgraded to white glove delivery and delivery set for the 21st with all pieces. Noted delivery could change and also at that time a final decision will be made to either keep items or cancel if it should be after the 21st.

Love the furniture, but was told 2-3 weeks for delivery. Been 10 weeks and no furniture and they are saying another 2 weeks. Talked to others with same story. Just be honest with your customers.

Sarah was great helping today; not pushy and very down to earth! Thank you so much for your assistance!

Libby was a great salesperson! She was very helpful and a sweet personality. Will certainly be shopping with her again.

I just recently moved to the Calabash area and went to three different furniture stores !! Walked in Ashley Furniture in Shallotte NC and was greeted by Heather - she welcomed us and then gave us a little time to walk around! We ended up picking out living room suit - she was Awesome to deal with and handled everything efficiently and professionally- Came back a day later and bought a bedroom suit and then several other items - every step of the way she was Tremendous - They have great pricing - quality Furniture and amazing Staff - just like Heather !!! Also - their delivery and fantastic !! Will always use them for and future needs or recommendations !!!

Salesman will follow even after you tell them if you have a question you will find them

Took longer than expected to receive goods. Continue to wait for a few pieces. Delivery guys were slick... Knew they had delivered a damaged piece and suggested that we keep it until the replacement. They made no note on the delivery ticket and rather had me sign it. In the hurriedness of all, I signed it without making note and they quickly departed. They seem to be very focused on leaving the damaged furniture behind and getting out of my home too quickly. I am very regrettable in that I should have returned the entire set and only accepted once all pieced were in good standing. It is a three-piece sectional of which we can only use two sections.

We can’t thank Libby enough for working with us from a distance to furnish our new home! Libby is reliable and caring and worked hard to have our furniture delivered within a narrow time frame. Ask for Libby to help you! She’s a rock star!!!

A huge thank you to Lori at the Shallotte Store. She went above and beyond to help with a issue we had. Lori will be the one that we deal with going forward. Again thank you Lori for caring about the customer.

Lori the GM was exceptional. She met every expectation we had and more! We had a horrible experience at the Ogden Ashley furniture and went to the Shallotte one to hopefully find better service and we totally found it! Lori and the lady at the desk in the back (I totally forgot her name) went above and beyond with their kindness and customer service! We ended up getting a beautiful sofa and love seat and will be using Lori again for any other purchases we need!

My Husband and I did some research on some outdoor gliders and the prices and quality could not be beat at Ashley's in Shallotte. Heather guided us through the buying process, gave us discounts where she could, and made us feel confident about our purchase. She went above and beyond a sales person to work with us. We give her rave reviews and we are so happy to have worked with her at Ashley's. We will definitely be doing more business here in the future!

Heather made my first furniture purchase such a great experience. She was so kind and helpful. Highly recommend her to help you with all your furniture needs!

My wife and I had a wonderful experience at Ashley furniture in Shallotte. We walked in and Heather greeted us within minutes and she asked us if she could help us find anything, we gave her a very specific look we wanted and specific size. And within 1-2 minutes she had us sitting in our new sectional, I made my measurements and we figured it would fit. Got it delivered and it looks great in our living room. She was very knowledgable and also explained warranties to us, from start to finish and even delivery our entire experience was very pleasant and no stress at all. Thank you Heather and the Ashley furniture team.

Lori was terrific to work with. She took the time to understand what we were looking for and guided us to the right furniture to meet our needs. Thank you!

Having just moved to Oak Island it took a while to find a top notch furniture place. Very nice to deal with and helpful. Great delivery options, very professional.

Lori Bradley was very helpful and very nice to us. And she took the time to help us. It was a pleasure to meet her she was very helpful with our questions 😀.

We had a great experience at this location! Heather Danford worked with us to find the perfect sofa for our space and taste. The entire process was seamless and our sofa was delivered within a week!!! Thank you Heather.

The most horrific experience - will never purchase from Ashley Furniture again. We have spent more than $10,000 at Ashely Furniture and 1 piece of furniture fell apart after only 9 months and they would not replace or repair. FOLLOWUP REVIEW Kristy with Customer Care went out of her way to truly understand our issue and what we expected. She was able to compromise and provide a solution that also satisfied out desire to continue as an Ashely Furniture customer. I appreciate that she never gave up and we felt that we were truly valued.

Lori Bradley was extremely helpful and knowledgeable about the mattresses we were considering. Worked with us to get us exactly what we wanted in our price range. Highly recommend visiting this store!

We had a great experience working with Heather our Sales rep recently. She knowledgeable, personable and followed up when necessary. Heather also introduced us to the store designer/stager Kerry who also had some ideas to consider. We would highly recommend Heather for a positive shopping experience. She exemplifies exceptional Customer Service. Also, this is a great Ashley Store

Heather was so knowledgeable and pleasant, she guided me through the decision and purchase of my furniture, and I never felt pressured in the process. We had a very good experience.

Heather Danford was excellent from the moment she greeted us !! She scouted out a few things for us to check out. Never pushing us into a decision. We came back a day or so later & requested Heather. She is very knowledgeable on products, explained everything we should know ! So happy she helped us. I will definitely ask for on my next visit to Ashley Store.

Heather was very helpful. Not ready to buy but enjoyed the store.

Tony is the best. Got a great deal and friendly service.

Had an amazing experience at Ashley Store. Heather was phenomenal! She helped us select the perfect living room set and recliner based on our needs/requirements and budget. Very patient and experienced. We did not feel rushed or pressured. Would highly recommend working with her for your furniture needs!! Thank you, Heather 😊

Had a wonderful experience! I called ahead looking for a specific style. Heather went to the warehouse to check for me. When we arrived, she met us at the door. She was very helpful in assessing what would be best suited for my needs. She was very nice, knowledgeable, and a pleasure to work with! I'm a satisfied, happy customer. Thank you, Heather!

Heather was so amazing at helping us pick the right furniture! And was so patient as we walked back and forth trying to decide between sets! She has kept us informed on our order and was so sweet! Definitely ask for Heather when looking for furniture!

Really nice furniture and very helpful personal

If Ashley Furniture is on your list of places to go for a fantastic selection of new furniture, furnishings and the like make them the first place to go. In fact, take any other alternatives off the list if outstanding personal service, exceptional quality, attention to detail, follow up and the like high on your list and expectations. This is especially the case if you're shopping in the Shallottee NC area. How do we know? We just moved to a new location and had bedroom, living room, dining room, intertainment furniture, rugs and even wall art met our total 5 star star expectations all at this Ashley store. The deliveries were professionally handled and on schedule. The management of this store is exceptional and if you need a perfect sales person to help you start with Brian Lloyd, although the entire staff is great. Don't forget the protection plans for what you buy. It's a no brainer and the best in the industry. It's great to be able to write a gushing review when frankly it's hard to have expectations met and exceeded these days.

10/10 recommend shopping here! The customer service is phenomenal! I was greeted and shown around the store by Loy who helped me find the bedroom suite I loved! When he wasn’t available, Jen stepped up and helped make the ordering process smooth! I needed my items in less than a week and she went out of the way to make sure my items made it to me in time! I would definitely shop here again thanks to the outstanding services extended to me!

Surprisingly the store was fully stocked from front to back with everything that you want . I didn't see sheets although ..I did see comforters and I think they may even sell sheets I don't know for certain. but I know they sell the comforters on the bed sets for display. I found what I was looking for four chairs beautiful and she gave me a good deal on them thank you for asking.

The sales lady left to get prices for us and left us waiting a VERY LONG TIME!! WE WALKED OUT!!!

Just moved to Brunswick Plantation, went in there to outfit a 5 BR home, kitchen bar stools, family room, and dining room. NO ONE approached us, asked if they could help us, and barely looked in our direction. Oh well, sucks to be ASHLEY FURNITURE 25 Naber Dr, Shallotte, NC 28470....went to your competitor 25k later.....oh and the two people I was with, same situation just moved to BP......Lastly, you really get no stars, but I had to do one!

Hello I am sharing a review for friends Rose & Andrew: We were lucky to have 2 of the best sales people at Ashley work with us and both our ideas and wants . KUDOS to Loy and Tony at the Shallotte, N.C. location! Both were Personable, knowledgeable- very helpful with making suggestions. We would highly recommend both these real honest gentlemen! The Russo of Calabash

Great selection, friendly, knowledgeable staff.

We moved into the in June 2022 and ordered bedroom furniture along with 3 new mattresses prior to Christmas. Had a great experience, be sure to ask for Loy as he is great to work with.

We were pleasantly greeted by the absolute best salesperson at Ashley Furniture in Shallotte, and she made our furniture buying experience to furnish our beach home not only fun, but also a stress-free experience! Jenn Tobias promptly greeted us, explained the layout of the store, let us look around , but was available if we needed her. Once we were ready to pick out and make purchases, she went above and beyond to help us with our purchase, everything from measuring to explaining things that needed explaining!! She was very kind, patient and professional. Jenn’s excellent at customer service and a true asset to the Ashley Furniture Showroom in Shallotte, NC! We’ll definitely pass her name along to others in shopping for furniture in the area and will definitely come back to Ashley Furniture in Shallotte for our furniture needs as long as Jenn Tobias is a salesperson there!😊

Nice selection and all. Just didn't say buy me.

Loy is a great salesman. He has helped us furnish our whole house including outdoor furniture. I highly recommend Ashley Furniture in Shallotte! Go ask for Loy!!!

Tony was my sales person he was great and very knowledgeable we are really satisfied with his personal sales experience and he went beyond the call of duty.Thank you Tony and Ashley’s. The Butler’s

The customer service in this place is Awesome! Ask for Brian on your next trip. Great salesman not a pushy salesman. Tell him Tikila Morgan referred you. 😊

4 months and still haven't received our bed set 🙁

Ashley Furniture, I would like to tell you how good your salesperson, Kristine, is. She is very knowledgeable of your product lines, while making me comfortable purchasing from Ashley Furniture. Because of that, I would come back when I am looking for additional furniture.

I can’t say enough about Ashley Furniture and the most awesome sales associate Kristine. She was so pleasant to work with, listened to our needs for our new home, and helped us out anyway possible. We feel we made an awesome friend and will continue to work with her always!! Big thanks Kristine

For this review, I am reviewing Kristine. She was amazing to work with through the whole process. I was purchasing furniture for two entire households, and it was a bear of a purchase to say the least. Her attention to detail was a huge asset in getting my exact needs met and she was flexible and easy to work with when my needs changed. Kristine kept in touch for the entire period and was proactive in assisting me when a piece of the furniture became discontinued. From the beginning to the end (the final piece was delivered Saturday), she has been engaged, honest and forthright with information and helpfulness. I have NO complaints about Kristine. I would work with her 100 times over, and highly recommend her for any purchases that you select from Ashley in Shallotte. Regarding Ashley furniture, I was not impressed with the manager of the store, the warehouse department or delivery. During our purchases, it was clear that that the manager of the store was unaware of how credit scores are calculated. Following purchase, the warehouse employees, one in particular, became very annoyed with me about rescheduling due to a delay in the closure of my home which was out of my control. In fact, the warehouse "gave" one of my pieces to another customer in the meantime of my initial delivery date and the actual delivery date, and when it was time to deliver my furniture, it was magically "gone" and I had to wait for delivery of another piece even though I proactively placed my order over 6 months in advance to prevent this very event from happening. When directly asked about the magically disappearing table, I was told that it was never in stock (which was untrue since it was confirmed two weeks prior that was it in stock in the warehouse waiting delivery) and that according to this employee, the warehouse does not keep a record of where each piece of furniture is delivered!?!?!? Another laughable lie. This same employee, on this phone call, informed me that at 2pm EDT, no supervisors work during this time. Surprisingly, about 15 minutes later, this employee was able to find a supervisor to actually reschedule my delivery of the missing magic table within the week. When delivered, one of the bed panels were damaged. The company was proactive on getting this repaired. The couches would not fit up the stairs and the delivery guys did not bring hoists or any other items to assist in alternate moving methods. During the initial delivery, they scratched my BRAND NEW floors. The scratches were in two sections of the house, and the scratches in the living room were approximately 2 feet in length. The head delivery guy (who is contracted out) took photos of the damage and said he would report it. Guess what, he didn't report it! When I spoke to customer service, they knew about the damaged bed and that the delivery guys left part of the couches in the garage. They had no report of the damaged floors. However, customer service seemed very concerned and have said they are actively working on the problem. It is yet to be determined what the solution will be.

Brian greeted us at the door, explained the sales and then let us do our thing. When we where ready Brian assisted us to make the sale. We bought two pieces during this outing. If we come to Ashley Shalotte we will only deal with Brian.

Loy and Sherri were awesome!! They provided outstanding service professionally and were very pleasant to work with!! We would return for future purchases.

Our expeeience at Ashley's was made to be a good one ,through the great help of Loy making sure we got everything we needed for our new home and left happy on all our choices!!! Thanks to Sherri as well, in assisting the purchases.

Lori Bradley is amazing. She listened and searched the store and warehouse to find exactly what we needed. She also gave us some suggestions we would not have thought of. Ask for Lori when you shop!

My husband and I are moving into a new home and needed to purchase new bedroom furniture. After spending a day shopping, our last stop was Ashely Furniture in Shallotte. Jen T greeted us at the door with a freindly smile. She let us take our time to shop and was not hovering over us. She checked on us to see if we had any questions, and when we did Jen was very helpful and informative. Jen was exteremely helpful and took the time to make sure we got extactly what we needed at the best price. The whole experience was wonderful. The entire staff was great. The place to go is Ashely's in Shallote and make sure you ask for Jen.

Amazing service and options! Found a gorgeous couch for an unbeatable price! Brian went out of his way to provide exceptional service and helped us find exactly what we were hoping for and more! Made certain we were getting not only a great quality couch, but also the best deals! 100% recommend!!

My husband and I were lucky enough to work with Jen T. who was so helpful in guiding us through the store pointing out furniture that fit our needs, and knowledgeable about discounts, promotions, deliveries, inventory, you name it. She spent a lot of time with us, was patient (and didn't hover!) and answered all our questions. Helped us with delivery times as we didn't live in NC at the time of purchase. Besides Jen T., Sherry was also there for us every step of the way. Delivery was an issue (not their fault!) and they jumped on the problem immediately and got everything resolved. The store itself is well stocked with a nice selection of merchandise, well lit, prices are excellent and everyone there made furniture shopping a pleasureable experience. We couldn't be happier and will be shopping there again, and when we do, will ask for Jen!

Poor customer service from the General Manager and the people delivering the furniture. The sales lady was very nice. It took awhile to get the furniture, which was to be expected with supply line issues. You would think the general manager would show some sort of compassion for people waiting 8-10 months for there furniture. The icing on the cake was the furniture being left on the porch. I will never be back at a Ashley Furniture store, especially the one in Shallotte.

Had issues with my couch. They replaced it with no problems

Want to say a BIG BIG THANK YOU TO BRIAN!! The warinty I forgot I had and all the time you took. Everyone was wonderful but BRIAN will do all he can for you.

Our sales lady was very helpful and knowledgeable without being pushy.

I went in the store this morning and found the PERFECT couch. I was helped by Jimmy who was very friendly and helpful without any pressure to look at other items or add-ons. Once we finished the purchase I was helped at the sales counter by Heather who was delightful and so sweet. This was such an enjoyable experience I wanted to share. I will absolutely by back to buy more furniture!

Ashley furniture store in Shallotte is an exceptionally well kept and clean furniture store with very friendly staff. I have shopped at the store for years and always get what I feel is a fair deal unlike add some other furniture stores in Wilmington. During my last trip I worked with a sales person named Loy who took the time to explain features and options with each piece of furniture that we had questions with. The front desk staff (Heather) was also kind and helpful with any questions I had regarding Warranty etc. Heather exemplifies what good customer focused service should look like. I highly recommend using the store for any of your furniture needs. My only complaint is that it will take 2 months or so to get my furniture. I will not reduce this stores star rating however, for the company I would only give 4 stars due to this issue. As a sidenote, unlike my nightmare dealings with warranties at Rooms to Go which is the reason that I refuse to shop there anymore. When I did have an issue with two pieces of Ashley furniture a few years ago they honored their warranty without any questions or hassle. This is one of the reasons Ashley is the only furniture store I actually trust and the only location I actually trust is the Shallotte location.

I was reminded that they are a showroom and everything needs to be ordered and right now there are uncertainties as to when to expect delivery. I was able to take the table with me after manager approval. Nice people.

Great quality furniture and very friendly service!!!

Ordered a couch in July. Told it “could” take up to 8-14 weeks for delivery. I’ve had to call for my own updates, no one has taken time to reach out. Here we are October and I’m being told now “hopefully” I’ll receive it by the 2nd week of November. I understand times are hard when no one wants to work the pandemic but just wow… well over 14 weeks… over 3 months to receive a couch. So if you are looking for furniture before the year is out I would not recommend .

You can have it...I'm done...been to the Shallotte NC store 4-5 times in the 6.5 years I've lived here and yet to ever buy anything there

Very quick delivery

I am glad that they are still taking precautions to provide us with mask and antibacterial soap at the door I appreciate that.

To high priced$$$

Fantastic experience with Manager Jim Arnold. I stopped to look for some outdoor dining furniture and Jim was terrific from the first greeting through delivery. I had had "meh" to "poor" engagements in some other Ashley stores, so wasn't sure I wanted to try. But they had a set I was interested in. Jim was great about explaining the features and Ashley's quality commitment. I was so impressed that I ended up buying an adjustable mattress from him too. And then so pleased that a few months later I bought a full set of furniture for a guest bedroom. And just today bought a coffee table set. Jim, his customer service and professionalism of the team have been the reason I have come back three times now. My only disappointment was when Jim wasn't able to help me with an "online only" outdoor coffee table - a shame the .com part of the business won't let the store managers have access to build the customer relationship. But 5 Stars to Jim and Ashley Shalotte!

My sales person (Loy) was extremely helpful not pushy and was available for questions. When I had questions the day after, he checked and fixed the problem. He made the whole shopping trip a pleasure. Evelyn Buckner Shallotte NC

Great experience!! If you come in definitely ask for Loy. He was a great sales rep who really cares about his customers and the quality of what he sells. 100% happy with my purchase and overall experience.

Received our bedroom set yesterday. Beautiful! A big thank you to Bethany Hickman - she was very helpful & knowledgeable!! If you go to the Shallotte Ashley - ask for Bethany! She was GREAT!!

Wonderful customer service and friendly staff. Go in and ask for Loy, he was so helpful and a pleasure to work with, no high pressure sales tactics and listened to or needs and wants.

Stopping into your furniture gallery last week, we had the pleasure of being toured and given information about love seat recliners by Tony Giamannco! Great service and much needed information. There were two of us and we’d both like to submit our 5-star review!! Thanks, John Deardorf and John Golleher

Absolutely wonderful experience at the store. Have purchased furniture from Ashley in the past and have always gotten excellent quality and customer service. Sales Representative Jimmy Williams was a pleasure to do business with: no high pressure, courteous, helpful and professional. Will certainly ask for him in the future.

We were in search of outdoor furniture for our sunroom. We we're greeted by Lori Bradley. She is very knowledgeable and a pleasure to work with. She went above and beyond to help us find the perfect furniture set at a great price! All members of the staff that we dealt with were very friendly and helpful. I highly recommend this store if you have any furniture needs!

Loy Sherrill was my sales rep. Loy was courteous and very helpful with any questions that I asked. Super service and I enjoyed dealing with Ashley once again.

Jimmy Williams was excellent showing me different sets for my bedroom and living room. He was professional, knowledgeable and very courteous to both myself and my daughter. I would recommend him to all my friends. Great job Jimmy!!!

We purchased a retirement home in NC and I was lucky enough to meet Loy Sherrill at Ashley HomeStore in SHALLOTTE , NC. Loy has helped me over the past six months furnish our new home working with me remotely. He has been such a terrific help and the service has been outstanding.

We are very pleased with our recent purchases at Ashley in Shallotte. Loy Sherrill was professional and extremely helpful in helping us find the perfect pieces we needed for our new home. They have a huge showroom with many styles to choose from. We will be back for our future purchases for sure!

Lori was excellent with helping my fiancé and I with purchasing furniture. Very helpful she was super sweet!

Jimmy Williams is the best. I’ve worked with him several times and he is the most helpful and so courteous. I’ve recommended a few people and he has been nothing but patient!

I am so pleased with this Ashley store. Lori Bradley helped me and went above and beyond!! This is a great store and the people are wonderful!

I had to wait a while for my furniture. Miranda Sanchez was awesome to work with. She stayed up to date with us on our purchase. She went over and above getting us the best price. We purchased a new home and had to furnish the whole house. She was outstanding! Ty ms Miranda!

Such a wonderful experience! Thank you, Lori ! Your the best.

Superior to any other furniture store hands down.

My wife and I were looking for the perfect piece to finish our room..Sales associate, Miranda, was beyond helpful..She went out of her way to assist us..What was more impressive was how she continued to give us updates as to when the piece would be delivered..Getting the sale is one thing, but staying proactive after the sale was impressive, which will keep us shopping at Ashley

It was a bit of a wait, but well worth it! Our sales rep Miranda was fantastic! She was very knowledgeable and patient helping us to pick out the perfect furniture to complement our new home. I couldn't be happier. Thank you, Miranda, you're Great!

I am thrilled with my new furniture, and with my entire experience at Ashley Home Store/Shallotte! Sales Consultant, Miranda Sanchez, was extraordinarily helpful, knowledgable, attentive, and friendly! She helped me to put together the best living room set for my vision and my budget, and we had fun doing it! She also kept in contact after the purchase with delivery updates and such. I could not be happier with the entire experience...and the end result! Thank you Ashley Home Store and Miss Miranda!

Great store awesome staff love them. Great selection on furniture. I tell everyone that needs home furniture to go there first. They well have what you need.

Very good sale person that help me ☺️

If you are looking for great deals, this is the place to go! The layout of the store is great because it helps you to visualize what the furniture will look like in your own home. The customer service representatives are really nice and will go out of there way to help you!

Love Ashley Furniture. We've never had a bad experience. We've worked with Mr. Jimmy Williams, and Ms. Miranda Sanchez. Ms. Miranda helped us after our awful experience with Rooms To Go. Everyone is always nice, and they allow you to look around. They don't hover. Super nice if you have any questions.

From the moment my boyfriend and I walked into Ashley, we knew it would be a great experience. The service has been incredible, the furniture is even better than we expected, and the last piece is coming a couple of weeks ahead of schedule. If you want great furniture and great service, this is the place to go.

The moment I entered the store, I was greeted by Miranda, who turned out to be amazing! She was so helpful in listening to my likes and dislikes and so fun to work with. A heart of gold, a true desire to get it right and great with follow up! I would recommend this Ashley Furniture location and would suggest you ask for Miranda!

Because you asked

Lots of inexpensive furniture, better than IKEA. Some pretty cool recliners.

We went into Ashley and instantly got help from Jimmy. He was so nice and he showed us the perfect bedboard. We were in and out in probably about 15 minutes.

Our sales lady was Lori and she was AMAZING! She was so knowledgeable and kind. She was able to help so much with which colors and patterns would look well together. If you are looking to buy anything from Ashley absolutely ask for Lori to help you and you wont regret it.

Beautiful furniture

Great experience shopping here. Wish we had made this our first stop. Sales person was extremely helpful and knowledgeable about the Ashley products.

Great selection, awesome prices and price match guaranteed! We bought our dinning room set today! Absolutely pleased at this location! Ms. Bethany is truly amazing!

As soon as I entered furniture store I was greeted and asked if I was looking for something specifically and I was. She was very professional and knowledgeable. She was very informative. She gave me the space I needed to browse around. Ashley furniture has great prices for black Friday deals. If you are looking to pirchase or thinking about purchasing ask for Bethany.

Nice furniture and good pricing.

Very helpful getting me a lift chair before my spine surgery coming up. Nice, attentive sales lady helped us out. Forgot her name sorry. Thanks for your help and advice for my upcoming surgery

Ask for patty!

Overall, a great experience with this store. As new homeowners, we were anxious for our beautiful new items. When COVID-19 caused significant delays, the store worked with us to make it right. The staff is very friendly and helpful. All of our items arrived exactly as expected and the quality is great. We will definitely use this location of Ashley HomeStore again and again.

Look but do not unpack and move in!

Nice clean open and uncluttered store with neat displays.

By far the most horrible experience I have ever head with purchasing furniture with cash! The staff at the Shallotte North Carolina location or number one… Incompetent… Unprofessional… And poorest excuse for salesman that I have ever seen in my life.Schedule delivery was a month late… And then when the merchandise finally arrive to the warehouse, scheduling staff refused to accommodate my schedule, even after me waiting for over a month to receive items that I paid cash for. All the while other deliveries of my same items that were financed after mine were delivered. They have lost any hope of receiving any future business from me or any of my friends that I can convince take their business elsewhere. I have never wished ill will on any companies or their employees… But I can say with this experience I sure was awful close.

Awesome experience shopping at Ashley In Shallotte today! I was greeted by Loy, who knows the products by verbal description and helped me find the perfect dresser to match my Ashley bed. The store is decorated beautifully and I’ll definitely be back as my experience exceeded my expectations!

I was very pleased with my visit and shopping at your Ashley store on July 20, 2020. As I enter the store Lori greet me with a smile and ask what was I look for, also she was the best cheerful salesperson and most friendly lady anyone could look for. Lori sold me what I was looking to buy. Thanks so much Lori!

Great staff! Total pleasure to deal with. We had a minor snafu and it was fixed within 30 minutes. This store is well worth the visit.

Staff never spoke or ask if we needed any help No price tags on sofas. Very disappointed. One man in a yellow shirt looked at us, turned around and walked away. We were the only two customers in store. We'll try Wilmington store next time we are in that area Hope they are better than Shallotte.

If you stop here, ask for LORI THANK YOU so much for helping my fiance and I! We are new to NC and looking to furnish more than one room. You were kind, helpful, quick and honest. Trust is something difficult to come across in sales people, but you had us from the door. We couldn't have asked for more in our experience; Ashley is lucky to have you! Thank you again.

I was in the process of moving and had a few inquiries about purchases, I called Ashley furniture and Sales rep Lori, Helped every step of the Way. Very Helpful and Patient. Great Prices and Awesome customer service 👏.

Customer service was great, they had a nice varied selection, and their sales associates were very knowledgeable. The general manager is very personable. The store was also very clean and my young children were treated very well while we were in the store.

Great people easy to work with

Great items and friendly service. You got questions they got answers and delivery

Super fast and friendly. Thank you Pat, Sherri, and Julie for your top notch customer service.

Bethany made me feel so at ease on my visit to Ashley Homestore. She gave me plenty of space to try out the chairs but was always close enough when I had a question. Sherri made the checkout process quick and painless.

Thanks Pat for your help. Great Customer Service. 👍👍

I had a great experience ! I basically knew what I wanted when I walked in and Steve and Michelle really helped me get what I needed !

Trey and Julie did a great job resolving my issues and got me some great new furniture.

Huge selection of furniture! We were warmly greeted as we came into the store. Great customer service and easy purchase transaction. Would highly recommend!

Miranda was absolutely amazing and we can’t wait to get our new bed.

We are very pleased with the service we received from Loy. He is exceptional and very trustworthy. He made our purchasing experience easy. Michelle was very kind and helpful also. Please ask for Loy when you walk in. This is our 3rd purchasing visit with him. You want be disappointed

Bethany was great to work with. Attentive without any high pressure. Wonderful shopping experience.

I ordered a recliner from Ashley Homestore in Shallotte NC. Everything was perfect from start to finish. From Loy, the sales person, to Julie, who completed the paperwork and warranty, to Laverne, who set up the delivery date and time, to Alex who delivered the recliner; everyone was extremely professional and friendly. Everything was handled exactly as promised. I’ve been in customer service for many years and I know how hard it is to complete a transaction from beginning to end and have things work smoothly. My experience at Ashley Homestore was a perfect experience. I highly recommend this store and look to use them in the future.

Great experience! Pat and Sherri were awesome, would highly recommend

Lori is amazing! No pressure to purchase. Very helpful in getting the look and comfort I desire in my new furnishings. Fun, friendly, delightful. Thrilled with meeting Lori and my experience at Ashley Furniture.

Pat has been great to work with as we’ve been shopping for furniture for several months and she had been helpful and patient. Sherri was helpful during our financial process. Will shop here again.

I worked w Lori and Michelle... Extremely helpful and knowledgeable. I left there feeling like I got a good deal and I will Return.. Thanks!

Jimmy and Julie were very helpful and friendly.

My companion and I couldn't have been more pleased with our sales lady, Miranda. She is absolutely outstanding. Miranda was very professional, yet friendly and personable. She was knowledgable about the furniture and was a big help to us. We really appreciate her and her help. She is definitely an asset to your company. Tom was also very nice and a pleasure to do business with. Dorothy and Wallace

I can't believe how many years it took me to come check out this store but I was so impressed when I did!!! Bethany Hickman took the time and interest to listen to me and find out exactly what we were looking for in our new couch. She then took us all around that huge showroom to the pieces that matched what we described. She even sent me a picture of a new item that arrived after I left for me to check out! She provided excellent service and her experience was evident! Beautiful showroom!

Pat was great ,we came in explained what we wanted ,she took us right to the style we were looking for, she took her time to insure we got what we wanted and worked with Michelle and Julie at the desk to make sure we got all the finances to work for us. They were all very pleasant to work with and our experience was great...we will be back for more.....go see Pat Jolly she will get you hooked up with some great deals. Thank you Tom and Chrissy Guma

Thank you Jim and Julie for a great purchasing experience and excellent customer service.

Pat was super sweet to work with and very honest. I recommend her highly Couch is awesome, can't wait to get it!!

We were shopping for a love seat with a style in mind, but nothing specific. Pat gave us plenty of room to just browse without intruding into our shopping process, yet when were ready to ask questions, she was always nearby. We ended up with a love seat and a sofa and 2 tables from the clearance room that Pat found. Outstanding experience!

Thank you Lori for being so kind and making the buying experience exceptional !!!

Jim did not push and told me of upcoming sale so I waited a few days and saved a couple hundred dollars. I bought a bed. Hope delivery process is as nice.

Excellent service! My mom and I went in and were instantly greeted by Pat Jolly. She was patient and gladly talked us through the buying process while we took our time to look. If you are looking to buy furniture for the first time or upgrading, talk to Pat. Will definitely be coming back in the future.

We visited the store on January 11, 2020, to look at bedroom suites for our granddaughter. We were greeted by Jimmy, a salesman, and since we wanted to look around he told us he would be willing to help us with any questions we had. After we looked around we asked him questions about bedroom furniture. He answered all our questions in great detail. We wanted to think about the furniture we were looking at so we asked for a business card and thanked Jimmy for his time. We went back the following week on Sunday, January 19, 2020 and talked with Jimmy further and purchased the bedroom suite. After signing the paperwork we were greeted and checked out by the clerk Julia. She was very accommodating as well. I enjoyed our time at Ashley furniture and would do business with them again. Thumbs up to salesman Jimmy and clerk Julia.

Friendly people. Lots of choices.

We went to Ashley's Furniture in Shallotte for two days in a row. Both days Pat helped us past the closing time of 7pm, never complained or tried to rush us. She was extremely helpful and went above and beyond. Very personable, couldnt ask for anyone nicer or more professional. Ashley's has a true gem.

Bethany and Julie were very helpful and were able to expedite our shopping experience. We plan on returning for future purchases.

Both Bethany and Shery went well out of their way to accommodate me. Prices were great and staff very intuitive!!

Very helpful associates. I knew what I wanted and they listened to me and showed me exactly what I wanted. Definitely a place to go to or consider if you're looking for Tempur-Pedic or other all foam mattresses. Check out the rest of their selection too. Nice stuff in there and it's not outrageously expensive but rather pretty affordable.

Staff is super helpful and the furniture is beautiful

We would like to thank Jim and Sherri for helping us with our large furniture order and verifying everything was correct. We cannot wait to receive it!!!

Jim and Sherri were great and easy to work with!

I've purchased from Ashley's before but this time was interesting. We ordered 2loveseats from a sofa/loveseat set along with the tables that were with the set in the showroom. A glitch with phone numbers made delivery a bit of a slow process but understandably. When we received the delivery we were so excited. Since we were donating our previous set up the room was crowded but the guys set us up and literally just as the departing truck turned the corner we realized that we had accepted delivery of 2 COUCHES not Loveseats!! Jumped on the phone immediately to address the situation. Fretting we had to wait for the call back. I'm thrilled to say they couldn't have been much more accommodating. Within 10 days we received our beautiful leather loveseats and they removed the couches. No problem. I am so pleased. We've had nightmare experiences with other furniture companies but Ashley earned the 🌟 🌟 🌟 🌟 (I leave out the 5th 🌟due to the write up error) and 👍👍.

I've shopped at this location 3 different times now. Always a great experience. Especially working with Lori.

Great deals

Great store and Jim was very helpful

Jim did a wonderful job taken care of us he is an outstanding sale person and we will be life time customer and thank you Julie for help us as well .

Lots to see- great service

Great . Greeted when we came in .steered to what we were interested in. Left alone to look and decide . Perfect

Pat was was just terrific! She is not only very pleasant to deal with but is also very knowledgeable about her products.

Loy is great to work with. Joe is a great store manager. Both of them are awesome to deal with.

I purchased living room furniture and two mattresses at the Ashley HomeStore in Shallotte, No.Carolina. Bethany, the Consultant/Home Stager, and Kristen, the Customer Sales Representative, were both terrific. They went above and beyond to assist me with my purchase. They were courteous, knowledgeable, patient, and professional. They were not just interested in making a sale . They both wanted to make sure that I was completely satisfied with my purchase, and that I got a fair price for what I bought. I commend Ashley HomeStore for hiring such competent and dedicated employees that are sincerely concerned with putting the customer first, and ensuring that the customer is completely satisfied. It is because of Bethany and Kristen’s concern, knowledge, and professionalism that I would highly recommend Ashley HomeStore to anyone interested in purchasing furniture and mattresses. Also, my daughter was so impressed with Bethany and Kristen that she is going to purchase furniture and mattresses for her new home from Ashley HomeStore in Shallotte.

Ive recently been thinking about making a large living room purchase. I read a very encouraginig review on google. I live in the Wilmington area and would love to speak to Kristen and Loy. They would seem to be the most educated personal on the funiture buying experience. I look forward to my purchase with Ashley but would like to speak to two people previously named to make sure i get the best service that Ashley Homestore has to offer- Sincerely, David L

Ashley Homestore not only has the most beautiful furniture and prices, the staff is excellent! Loy showed us different pieces of furniture we were looking for, and he kept looking until we found exactly what we wanted. Loy was so considerate, kind, respectful, and friendly. He offered different kinds of financing options, he took us to meet Kristen, a customer service representative, who is just the sweetest young woman, beautiful smile, so kind, patient. Loy and Kristen went above and beyond to help us with financing. They both spent close to an hour helping us, Loy stayed with us during this time, he didn't leave us to start helping another customer. Kristen was typing her fingers off, making calls, she smiled the whole team. We were talking to Loy and he completely understood what we were going through. He listened, we talked and got to know each other. We started joking around with Kristen and she laughed so hard. They are both very knowledgeable and awesome!! If you visit Ashley Homestore, make sure to ask for Loy and let Kristen help you, you won't be sorry.

Great staff and just what we were looking for.

Excellent knowledgeable service.

Large selection of furniture no pressure saleman

Kristen was awesome to work with on our purchase. She was kind, caring and understanding and assisted in getting our purchase correct. Joe Smith was very patient and understanding and kept his word to provide high quality customer service. Thanks guys. Steve and Carol from NY

My hats off to store manager Joe Smith and his customer service at the Ashley HomeStore in Shallote, NC. I purchased two matching sofas from the store and they were delivered three days ago with the one completely busted, most likely the fault of the third party delivery company, not Ashley. Even though it is the second best selling sofa on his floor, he agreed to give me the floor sample so I would have both sofas for company coming this weekend. This will hurt sales since he won't be able to show it until he gets a replacement, but customer service came first and my family will have a place to sit! I love my new sofas and I applaud his great customer service!

Julie and Lori were AMAZING! They provided great insight and helped us find exactly what we wanted for our budget. We will definitely come back! Thanks!!

Okay store. What you see is what you get, no ablity to change fabrics or colors. Nice atmosphete.

Some things arrived damaged.

We had the best shopping experience with Jimmy G!!! He is most kind and helpful. I will definitely do all of my shopping with him. He deserves a 100% rating. Thanks so much Jimmy G!

OVERPRICED!!

Jim, Lori, and Kristen... Thank you!! So helpful, made the purchase easy and fun. They really know their furniture.

Jim Arnold Sales Manager was so pleasant to deal with. Their prices are amazing! They have a huge selection to choose from.

The staff in this store are the best. They are helpful and very knowledgeable. I purchased several rooms of furniture here for our new home and was happy throughout the entire process. Jim helped me pick out several things he could not have been nicer. We ran into a little problem with a couple of outdoor chairs and Joe Smith got right on it and got the problem solved. It was nice to see they stand behind their product. Kristen answered all of my questions and Joe saw to it that our chairs are getting replaced. I would definitely do business here again and highly recommend this store.

Ashley HomeStore always has a really nice collection of furniture, and the toughest part is deciding which pieces to buy because I want them all! Recently we purchased a dining set, mattress set, end table, stool, and coffee table from Lori at the Shallotte store. We gave her our wishlist, and thought we would have to pick and choose what to get now verses later; however, Lori gave us such great prices, that we were able to get them all! Customer sales associate Kristen was also helpful in finalizing the purchase. We highly recommend Ashley HomeStore for your home!

Wonderfully helpful service from Gene on our bedroom furniture and lots of helpful advice from Joe on buying our Tempurpedic. We were very happy with everything we got and can't wait for it to be delivered!!

Horrible place for furniture

This has been the worst experience buying new furniture! We ordered a new sectional and we were told it would be in at the end of March. We finally got it today and it is May 4. I understand things happen and it doesn't always go as planned. Things got worse when we got home with the new sectional and found out that the main couch was busted to hell and back. It was obvious that it was dropped from very high for it to be broke as bad as it was. So now we have to wait 3 more weeks for the new piece to come in. Things only got worse when I got home and my wife and I were putting the 2 pieces we do have together so we have something to sit on only to find another piece has a tear and the nails are coming out. It looks like a 3 year old built it. This will be the last time we buy anything from Ashley Furniture in Shallotte.

Had a great experience with Bethany in Shallotte! She was very helpful and knowledgeable without being pushy. She let us shop without hounding us. Once we found what we wanted to purchase, the purchase process was quick and easy. Thank you Bethany and to the check out staff. Everyone was professional and courteous. Would certainly recommend and would definitely shop and purchase there again.

Nice selection of furniture

Sometimes you get great customer service from a store then it falls apart when an after-sale problem is encountered. I am pleased to say that the customer service by Ashley when I discovered two small spots (looks like ink) on a new sofa the day after delivery, has been perfect. They apologized and offered a replacement that will be delivered soon. I look forward to future shopping at Ashley.

Lori was extremely helpful and made the process easy and stress-free!

Love this store and Jimmy our salesman was awesome! Have bought from here before and each time I am more than pleased with product, price and convenience!!

Awesome to deal with. Christa the office manager was extremely helpful and accommodating. Just a really good experience!!!! We Will shop there again!!!!

Jimmy helped me find the perfect sofa & love seat! He walked around the store 5 times with me and didn’t even bat his eyes. Amazing man working in an amazing store! I will be back for sure.

I went in looking for a king size bed frame and headboard . An associate was standing at the door when I entered. He asked 'how can I help you?' I told him what I was looking for and he told me to look around. I was expecting him to show me what they had and to help me. But, he didn't. I proceeded to look around the store and not one associate came to assist me or to help me at all. I thought that was so rude and I was upset that no one helped at all. So,I left and will not be going back.

We had just moved to NC & went shopping for new furniture. We selected a kitchen set & bedroom website. When delivered the kitchen table was broken& the bed set was repaired& was of poor quality. We went to the store &!spoke to Kristin who was very helpful & said they would make us happy. We then made an appointment to speak to Joe Smith. He also told us to try & find a bedroom set that would make us happy We did & Joe made sure that we were happy & felt that our business was important to them. We know that they had nothing to do with the condition of the furniture of the furniture that was delivered but they made it their mission to make us satisfied customers. I would say that Joe & Kristin were outstanding in their customer service Kristin& Joe made it their mission to make us happy.

Never a big fan. Furniture looks nice but quality surely is not good. Sales person was just okay. The prices were just okay, they seem cheaper then most, which falls in line with the quality of their furniture which again is not good.

Great prices, helpful knowledgeable sales staff. Good selection.

Pat was very easy to communicate with as well as every one else I had to interact with. Made it a smooth fast process and I’m very happy! Thankyou for everything guys!

They don't help when items purchased has problems they take your money and run. They give you BS and redtape.

Delivery team showed up on time and had items in place with 30 minutes. All pieces were in great condition. Delivery team weee courteous and handled all items with care. Thanks again to the folks in the Shallotte store for their assistance.

I’ve ordered furniture twice from Ashley. The first time was several years ago to furnish an entire home I bought at The Farm at Brunswick. Upon showing the home it became an important point to buyers - they loved the furniture so much they wanted to purchase it furnished! Now that my new home is ready I’m back at Ashley - looking forward to having all my beautiful furniture delivered this weekend. I can’t say enough about the professionalism of Kristen. She made sure everything went right and provided regular updates. She made everything stress free! If you need home furniture Ashley in Shallotte is the place to go.

Very high prices.

Customer service was great from entering the store to taking payment. The problem was furniture has not come in to be delivered. This was promised to be delivered in two split deliveries with one being the last of November and then the remainder on December 3rd. It’s now December 9 and have received nothing. Repeated calls and the promise of a callback for confirmation delivery and that never happens. This was a cash purchase of a bedroom and living room suite and was purchased due to promise of delivery. This review is based on experience to date. If delivery and attempt of service recovery changes my review I will edit above.

Too pricey

For 2 months I got the run around about my furniture, was lied to and givin excuse after excuse. Traveled 800 miles to pick it up because it was supposedly in stock and if not I could take the floor model. Now Ashley new we were coming there today, and not only did they not have anyone to load our truck they lied to us about giving us the floor model. They treat customers terrible not to mention cussing. They lost a 8000 sale because of there incompetence, I will never recommend them nor will I buy from them ever. Just be aware. This store gives Ashley a bad name.

We most likely wont be ordering furniture from this place anymore. 2 for 2, things have been messed up. Told 2 weeks for product to come in, but have to wait 5 weeks. Before that, delivery was a nightmare and took weeks as well.

They were very helpful and the prices are more affordable then many furniture stores

Jimmy Williams the salesman I worked with was so very helpful and knowledgeable. He did not hover over me so I could browse and think on my own. However he was readily available when I needed him. Kristen McMillan, was also genuinely friendly and helpful to answer all my questions and concerns. Thanks to you all for a positive shopping experience.

Sales people were very helpful delivery people were respectful of your furniture and home. Receiving furniture took several trips. They have been to our home twice and we still don't have all our furniture.

My wife and I recently moved to Ocean Isle Beach and needed to furnish our home. We heard about Ashley's from the previous owner. The sales people at Ashley's were not pushy and only intervined when asked. We purchased a living room set, with table set. Also purchased were a bedroom set, wall paintings and four accent pillows. After setting up the living room we found that the table set really didn't fit well. A call to Ashley's to explain the situation and there was no problem. "Just come on in and pick out something you'd like and we'll give you store credit for the set". The delivery also went well and arrived within the time-frame agreed upon. Also, the delivery men were polite and courteous. A greaat experience! Anthony and Stella Provenzano

Lori is a caring salesperson and Kristen is the person behind the scenes that is capable of taking care of business. Both are outstanding employees!

Very overpriced

We recently purchased a new living room set at the Ashley Furniture in Shallotte NC. Everyone in the store was very friendly and helpful. Loy was great! He was very knowledgeable but not pushy. Loy went above and beyond to help me find the right chair and table set to match our new sofa! Highly recommend!

The customer service provided by Bonnie (shipping and scheduling) and Kirsten (at the store) is amazing! First, we couldn’t accept delivery of our furniture after Tuesday morning, because we going out of town. Friday night, we received a message that delivery would be between 5 and 8 PM on Tuesday! I called the store the next morning to speak with Bonnie and was told that she didn’t work on weekends. I explained my situation. I received a call on Sunday from Bonnie saying that I would be the first delivery on Tuesday! The store got hold of her and she worked the weekend to help us! Magic! The furniture arrived- 2 couches, 2 chairs and an ottoman. The was some slight damage to the chairs. The delivery folks took careful pictures. I called Bonnie and told her, but also explained that the chairs were way too big for my living room! She had me speak with Kirsten at the Shallotte store to approve getting different chairs. Kirsten was so helpful! She said that I could ask for her when I came to the store to select new ones. While there, I found the perfect sofa and chair ensemble and asked if I could change my entire order. She said that she couldn’t approve it, but gave me a phone number to speak with customer service. She stood there as I called and helped to explain. Now, I’m anxiously waiting for my new matched set! Kirsten and Bonnie were so helpful! Thank you, Ashley Furniture for having such pleasant and professional employees! And, thank you to Bonnie and Kirsten and the delivery men for going above and beyond to help me!

Very disappointed. Received in the mail a coupon for 25% off. Got to the store and even with the coupon prices were higher than what you could get at Ahley Homestore online.

Jimmy is great to work with. The young lady in the office (I am sorry I did not get her name) was fantastic they both were great to work with. We have been shopping for weeks will not go anywhere else....

Such a pleasant experience. Lori and all the others are excellent and made us feel very comfortable from start to finish.

This was a great experience buying furniture. We were greeted at the door, assisted, given plenty of time to look around etc. No pressure. Pros and cons given to all of our possible choices. Discounts given at the purchase time. Jimmy was an outstanding salesman. Knowledgeable and sincere. We love our new leather couch and rocker recliner. Ready for some football!

Great store,large variety and selection

From the time we walked in and were greeted by Jimmy G we knew we had made the right decision for the place to furnish our home. The selection and prices were amazing, and we found all we were looking for. The manager Joe was more than helpful and went above and beyond when we had delivery issues. We are very satisfied customers and have returned to make 2 additional purchases so far. We highly recommend This location for everything from furniture to decor.

Why would I buy anything from a store that has cars with signs just driving around and polluting the atmosphere.

Why would I purchase furniture from a company who has people ride around town constantly with signs on their car clogging up traffic it's sending extra emissions into the atmosphere for no reason makes no sense to me wouldn't buy anything from this place

Customer Service Representative: Kristen Mclain absolutely amazing! Kristen went above and beyond in helping us. Her follow up and commitment to making sure we were completely satisfied was far more than any customer could expect. I would highly recommend Ashley furniture because of her!

If I could give zero stars I would. We bought an outdoor patio set last July. We kept it in our screened in porch, out of direct sunlight & by October the cushions had all faded. We have spent 6+ months trying to get the cushions replaced. We received 3 in March, 3 in June & now we’re being told the last 2 will arrive in August! We have made countless phone calls & sent many emails to try to resolve this and we’re constantly getting the run around. We were told we would be getting an entire new set (never happened) then we were told we were getting 6 cushions in June (never happened). Most frustrating & disappointing customer (lack of) service that I have ever encountered.

Absolutely the worst customer service ever i will NEVER do business with them again a month later and my furniture is still not here after being given multiple dates on top of that they expect me to pay a delivery fee I’m definitely reporting this company to the better business bureau after this experience

This has been the worse experience of my life dealing with this store. I am a 68 year old handicapped person who has been through the mill with this Ashley store. Ignored by the store manager and treated rudely by the office manager. I purchased furniture paying $99 for delivery to my apt. 4.8 miles from the store. A week later I decided to purchase a new mattress for my bed. I was told I would have to pay another $99 for deliver or hold my other furniture for 2-3 weeks. I then asked about taking away the old mattress and was told they couldn't do that. Beauty Rest was offering a "free" box spring but they were not participating in the promotion. I was concerned about these issues but they were asking for my credit card and moving forward without giving me time to think about the ramifications of purchasing with them. I asked the sales clerk to at least throw in a free mattress pad. They did. Then they separated the $150 for a mattress pad from the mattress and took my card and ran it. On TV I saw a commercial from Ashley Furniture for the promotion of a king mattress for the price of a queen. The next day I heard an advertisement for the free box springs from Beauty Rest but i would use my old box springs and not worry about it. By the next day I realized that this was going to be a horrific logistical nightmare. I had no one to pick up the mattress, no one wanted the old mattress without a box spring, there was no one I could get to haul off the old mattress. I was so frustrated with the whole thing that I didn't even want the mattress anymore. For 2 days I called the store and asked for the manager and was told that he wasn't in that day. On the next day, my daughter called and asked for the manager and again was told he wasn't in. She requested that he give her a call right away. They said he would call on Monday. Instead the sales clerk called me that afternoon. I told her about the Ashley corp. ad and the beautyrest ad. That this whole process was overwhelming to me and if they couldn't do more to help me with the logistical problems then I didn't even want the mattress. She said she would call me the next day. I did not receive a call from her nor did my daughter get a call from the store manager. So the following day I called for the store manager again and was told he wasn't there and could I talk to the office manager. I said ok. She informed me that she never heard of the Ashley advertisement.. She let me know that Ashley stores are individually owned and this is why they don't have to participate in any advertised promotions. I sited that Sears and US Mattress and others had the same mattress that included the box springs, delivery, hauling away of old mattress and a 120 day guarantee that you are satisfied with the mattress and would include a "free" mattress pad for almost the same amount. They are including so much more for free that makes it easier for me to buy a mattress. I told her, I can't find anyone to come get it and the only person who wants the old mattress would need for me to move it and provide a box spring. I told her it was becoming a nightmare. She responded, I think you and I both know that NOTHING IS FREE. I said yes, but it is inclusive in almost the same price to me without the nightmare of logistics! She became rude and said when I signed the papers, on the back was the policy of cancelling in 24 hours. I told her I had been trying to cancel this for days. She became very rude and told me that was just too bad. I hate this store and I now hate the very mattress I am paying $1,665.00 for, plus approximately another $200 or more to try and find out a way to get it and get rid of the old one and I still have to use my old box spring! I spent over $3000 with them and the only customer service I received was rudeness and condescending attitude. Whatever you do, don't buy anything from here. I looked up over 10 different places to buy a mattress for almost the same price but you get delivery, haul away, a box springs, and a 120 day trial to make sure you like it. Buyers beware...

I can't even give this company 1 star but in order to share my horror story I had to give them a star! I purchased a lift chair for my husband as he is a partially disabled veteran. Less than a year after spending close to $1000 on this chair both motors quit working. I was instructed by the store personnel to contact their service department since the chair is under factory warranty rather that use the Protection Plan I also purchased. After trying for days to get someone to answer the phone, the store personnel finally sent an email to the service department, who finally called me back. I was told that they would ship the motors to my home and I could then call back and schedule someone to come and install them. After 2 more weeks we still have not received the motors. I called the service department back and was told that they entered the incorrect store for my purchase and the motors had not been shipped. I can't in good conscience recommend this company if you are interested in good service. This is our second purchase from this store. (I won't go into the details on that one!) The first experience was no better! Beware! 6/22/18 After seeing the response from the "owner" i called the number that was given in the post. After getting shuffled from one person to another I was told that they (Furniture Repair Specialists) were attempting to contact me to set an appt. for 6/25. The message I received from the Repair people said they would be in my area on the 26th, not the 25th. I have left messages trying to confirm the appt. for the repairs to be made, but as of yet have had no response. One positive though - we did finally receive the motors! 7 weeks and counting for this repair. That's what I call customer service!

Jimmy the preacher was awesome!!!!

So far so good. Pleasant experience deali g with Pat jolly. She even came in on her day off to go over our order. They price matched from the website which was a little less than the store. We haven't received our furniture yet which is supposed to be in 3 weeks. Hopefully it arrives in a timely manner

Great place to shop

Jimmy helped us

Very helpful. Told my salesperson what l wanted and he got my package together. Helped me make the best choises. Swooped in and saved my day immediately upon entering. I had earlier visited another furniture shop and after standing there for a good 20 minutes while being ignored l walked out. Upon leaving l was asked in a concerned manner if there was anything l was interested in and l replied thank you.....l waited long enough and l knew for sure that there was a furniture store in Shallotte that would love my business.....and they did! High five to Ashley Home Store.

The Best Experience , Ashley furniture sales Rep. LAURIE was very knowledgeable, courteous, professional not pushing I was very very impressed with the Store the whole team we're great was able to speak with the manager to commend the sales rep the whole store was absolutely beautiful great stage love it I would DEFINITELY recommend this Experience to all who are shopping for fabulous service & furniture a great way to feel comfortable Ashley Furniture 😊

Excellent service!! Clean store! Friendly staff!! Great experience!!

Fantastic! My family and I were able to get a living room suite, pictures, and a china cabinet/server at an unbeatable price! Plus, everyone is ALWAYS so helpful and kind! If you want top-notch service and great furniture selection...I suggest Ashley!

Just loved the attention we received from the moment we walked in. Jim Arnold was very helpful. We never felt pressure to buy. Yesterday we went all over looking for a living room and dining table for our new home Today I was pleased with the selection. We had an idea of what we wanted. Jim showed us several options knowing of our Bull Mastiff and how he enjoys cuddling with us on the furniture. We plan on shopping for other things as we get a little more settled.

Ever body was great , there was no pushing or trying to sell us something that we really didn’t want, Pat Forry was very nice and took great care of finding exactly what my daughter wanted. Will send any of my friends for her to see what they need , Pat was very professional for helping us will definitely come back and work with Pat again. We all could use people like her in our business.Thank again Pat we will be back

I went back to the store to find out that Pat Jolly had retired and was lucky enough to find a new fabulous associates, Heather Danford to help me. Heather was absolutely fabulous! Highly recommend working with Heather Danford. I have worked with Pat Jolly on several different occasions to furnish homes! I have nothing but positive experiences with Ashley Furniture and Pat!

Not so friendly sales person. Internet states 40 percent off. Sale person said not for in store items. Makes no sense.

All furniture is cheaply made and does not last! You will pay a fortune for junk! Stick to Badcock Furniture-real furniture that is mad to last and reasonably priced.

An amazing place. The service was amazing. We worked with Loy and he was sweet and not pushy like sales people could be. Yes the prices are more than Babcock, but the products are better and the service tripled Babcock. Please if you are a Babcock customer, stop and visit Ashley Furniture. You will not regret it. The best furniture store in town!!

Totally satisfied! Ask for Pat. She is knowledgeable and will treat you like family. VERY PATIENT. The best furniture buying experience I've ever had. Great Job, Pat! 5 stars and a gold medal🏅

Great shopping experience! Pat was extremely knowledgable and took the time to show us around the store and give us numerous options to choose from, and we were able to get a great bedroom set at an affordable price that was within our budget. We'll definitely be coming back to Ashley's for future furnishing needs.

My husband and I went to Ashley looking to replace damaged furniture under warranty. Joe Smith, the store manager, went out of his way to help us find what we needed/wanted. It was near closing time and never once did he look at his watch or seem to be bothered by this. He and the staff gave superb customer service and I would recommend this store to everyone!

Mrs Pat was a great help treated us like family very comfy atmosphere in the store and a wide varity of choices. Good shopping experience and would recommend to friends and family.

Great food and service...loved it!!!!

Good products and variety..but not for that weak budget..no free delivery either.

Amazing location. Best Ashley store we have ever dealt with. Everyone was extremely helpful! Our salesman was excellent. The office staff was amazing! Even the manager came over and spoke with us. They all took their time with us and showed us that they valued our business. All of our Ashley business moving forward will be done at this store. A++++ in all aspects

Pat is amazing!!!!! I dread going into anywhere with salesmen. I feel like I'm being pushed into buying something I really don't want. Pat did none of that. She gave me and my husband our space but was right there when we had questions and knew exactly what she was talking about. She gave us all of our options and didn't try to push anything on us :) She definitely has me as a new customer ;)

Great experience today. Jim Arnold and Kristin were very helpful

Jimmy our salesman was top notch.

Our sales consultant, Jim Arnold made our shopping experience extremely easy and helped us to find and purchase everything we needed (and some things we didn't even know we needed!). We appreciated all of his help and are so very pleased to have had such a pleasant encounter. Looking forward to getting all of our new furniture and to a return trip soon. Thanks.

My husband and I decided to visit the Shallotte store to purchase some pieces of bedroom furniture to match the bed we got over 3 years ago from the same store. It took us less than 20 minutes to find the exact bed and order a night stand and media chest Jimmy Williams greeted us and explained the ordering and delivery process in an "easy to understand " manner. Kristen explained the procedure again and we were on our way. It's great dealing with friendly, cheerful people. We will continue to shop there

Saleslady was great. She was patient as she answered all of our questions & took her time to show us all around. Awesome shopping experience. I will tell & bring all friends & family to Ashley furniture in Shalotte for their furniture needs.

Ashley Furniture in Shallotte NC is our favorite furniture store! We have found everything we needed to start our retirement beach home. Our salesperson Jimmy was great in helping us put our living room together and gave us some good tips. Thanks Jimmy and Ashley Furniture!

The staff... sales, management, greeters, and delivery guys are 10+ professional ... they know their products and always have time for us

Jimmy and Pat at the Ashley furniture in Shalotte, North Carolina were extremely helpful with the purchase of my moms new living room suit. The ladies behind the desk were extremely helpful and nice also.

Always enjoy purchasing at Ashley. Pat and the staff are great to work with!

Awesome service from the time I walked in the door. I had went to another furniture store not to far away to see what they had before going to Ashley's. The customer service there was awful. The lady didn't every try to sell me anything. I turned around and left. Jim Arnold greeted me and took me where the recliners were that I asked about. He made the sale!! Jim was wonderful! The customer service lady was very nice. Can't wait until I get my recliner. Never going nowhere but Ashley's!!!!

The staff of the Shallotte store are most helpful and knowledgeable. They delivery men were very courteous and pleasant.

Our Salesman Jimmy Williams was awesome. We were looking for Living Room Suite he was very knowledgeable and helpful. He made the process easy and painless!!! Thanks Jimmy

I needed to help my son furnish his new apartment, and we decided to go to Ashley Furniture in Shallotte because we had bought furniture there before. Pat, Joe and all the staff were incredibly helpful, and the furniture looks amazing in my son's new place! With the great prices, great quality, and most importantly, GREAT service, we recommend Ashley Furniture in Shallotte to all of our friends and family! We couldn't be happier!!

Joe was down to earth and a pleasure to work with.

Being a college student, moving and getting my own first apartment was a big deal. With no furniture to take with me, I decided to go to my local Ashley HomeStore, and it was easily the best decision I've made in the entirety of my move! Pat, Joe, Jimmy ... everyone at the store was so helpful and kind! From the time I stepped foot in the door to the point where I was loading my furniture to move in to my new apartment, the staff was with me all the way. They know their inventory front to back, have excellent deals and high quality furniture, and above all, their customer service is par none. Even if I don't need furniture in the near future, I will be stopping back by to see the wonderful friends I made during this process. I'm so glad I went to the Ashley HomeStore in Shallotte for my new apartment; I couldn't be happier with the service and products I got!!! I love my furniture and my Ashley friends! THANKS GUYS!

They were awesome in the shallotte, NC store. Patricia helped us with our design and was very patient. Would definitely recommend Ashley and go back again.

I went to Ashley's with high hopes. My boyfriend and we're on a mission, a mission from God. We were looking for tables. But not just any tables, oh no. We needed the right tables. 48" was the measurement for our breakfast nook and not an inch less would do. We wanted something simple yet sturdy and classy. Something that says " I'm expensive. Don't sit ur baby on me". And boy did we find it. As we walked through the door we linked up with our mission commander. Her code name was Pat. When it comes to furniture Pat knows the ins and outs. With Pat at the helm we set out searching high and low. She would whip out her tape measure and give me the news. It was like having my favorite grandma helping me shop. I knew I was in good hands. After several trips around the store pat has an idea." Come with me" she says. "How about this color". At this point I'm intrigued. My boyfriend and I follow her to the kiosk. She shows us the 48" Porter oval table. I said to myself "this is going in my breakfast nook". We bought two tables that day, 7 chairs, 3 barstools, and a bench. Pat sold us every piece. We had a great experience purchasing furniture for the new house. We would definitely recommend Pat and when I furnish my living room she will be the first person I call. Thanks Pat👍

Ashley's centralized delivery service kind of left us hanging on the delivery dates for our furniture. We swung by the Shallotte store where we purchased to see if they could help us out. The support staff at the Shallotte store took charge and made sure that our furniture was delivered on the date we needed. Special thanks to Kristen at the Shallotte Ashley store and Joe, the manager of the Shallotte store. They really took care of us - even after they already had our business. I have bought from this store several times before and this will always be my first stop. The support staff is as good as the sales staff.

The staff at this store is amazing, especially Lori. She is a brilliant problem solver, knows her inventory, and is cheerful in helping you meet your furniture needs. She wants to make you happy. The furniture at the store is well made and stylish. You will enjoy shopping there.

LOY IS AWESOME... Been there a couple times and he's not a "Stage 5 clinger". He leaves you alone but does keep an eye out and knows when to approach. This store is pretty big, great selection, new stuff all the time. Outfitted 3.5 rooms. Will be going back for more.

Disappointed that they are a showroom store and I couldn't just buy something and take it home. Beautiful furniture though.

I paid a down payment for furniture that couldn't be delivered when I was home not once but two times. Then came time for a payment and I was told I was in default and I still don't have the furniture. I told them 2 weeks in a row i don't want it. Waiting over a month for furniture and paid delivery. Was in the hospital for a week and when I get out I have messages I try to return and someone's always in a conference call, not in, or on vacation. Worst ever.

I was so excited to receive my ($$) sofa, that the salesman assured me could be ordered the way I needed and delivered in a timely manner. However, I waited a month and no call. I finally started calling about delivery. It took several unanswered messages and 3 rescheduled delivery dates, oh and two months to receive the wrong facing chaise. Oh and delivery said they picked it up from a store, not warehouse. So does that mean they sold me a floor model? The wrong floor model? The worst experience ever!

I would like to share an incredible experience I had at the shalotte NPC Ashley store! First let me say I had previously looked elsewhere and had a hard time making up my mind and was met with pushy attitude to hurry up and decide. Totally the opposite when I arrived at the Ashley store in shallotte! Met with the visual lady Angela, had never experienced such warmth and compassion. She actually cared about me being happy with my decision and then the store manager Joe was very professional in finalizing the deal, but not in a uptight, stuffy way. Once again, very warm and compassionate. I really enjoy my new furniture and can't wait to pick out my next room of furniture worth the Ashley store in Shallotte! Will be sending a picture to their Facebook page.

I recently purchased furniture at the Ashley store in Shallotte NC. I usually don't take the time to write reviews but my wonderful experience prompted me to do so! Love my new furniture but I especially appreciated my salesperson Lori who took the time to explain everything I needed to know about my furniture and purchase! She made what would normally be a hectic purchase a seamless one! Also love my mattress!!! Thank you sincerely!! ⭐️⭐️⭐️⭐️⭐️

Great store, great people, and such an amazing experience to buy our first brand new couch set!

Ordered dining table with chairs - Signature design. 1st table had to be replaced due to broken wood piece. 2nd one I reached up under to remove a tag and got my finger ripped open from a bunch of staples underneath. This from what is supposed to be a World Class Furniture Co! Strikes me as poor quality

Sales staff will say anything, unrelated to the actual truth. They do not stand behind their words or their products. Beware.

Had a great experience at Ashley furniture. Very professional Joe, gave me a little education on types of beds available and let us try them out with no sales pressure. Am very happy with our choice and the staff. Will be back. Thanks Joe and Angela.

What a terrific experience! The staff at Ashley Homestore in Shallotte could not have been more pleasant and considerate. Jim A (sales representative) was extremely helpful and knowledgeable. He provided numerous options for us to consider. Joe S (store manager) was extraordinary. He went far above and beyond to provide exemplary customer service. We are absolutely thrilled with our shopping experience, and we will most definitely come back for our future furniture needs.

What a pleasure to talk to Kristin about my order. She was so helpful and courteous in the shallotte store.

My Experience was wonderful and the staff was outstanding, I definitely plan on buying from there again!

Great service very friendly good prices

I have never had such a good time buying furniture. everyone made sure I was happy even after delivery. Thank you Ashley

Love this store! The staff was so helpful and friendly! Bought a beautiful sofa at a great price!

The worst place ever for customer service ! Went to cancel a bed in less then 24 hrs was told I could not by the manager. My salesman just awful! DO NOT GO TO THIS STORE 💩💩💩💩

Very good selection, service and friendly staff. Decent prices when they have a sale

Ms. Jolly was a very nice sales lady and our experience in the store was great, but don't expect to see any of your thousands of dollars of furniture for over a month. I was told everything would be here in 2 weeks. I don't understand how it can take so long to get an order. I can order something on Amazon and receive it in less than 48 hours!

Miss Jolly was a joy to work with and everyone in the store was very kind and helpful!