Ashley Store Southern Pines, NC

I worked with Rebekah twice and bought a new living room suit yesterday afternoon. She is so wonderful and really goes above and beyond. I came in my second time wanting to work with her again because she left such a good impression. If you’re there, ask for Rebekah!

Great experience with Marleen!

Attentive and helpful. Great selection.

Great customer service

Had a great experience getting a light up cabinet we intend to use for storing liquor and wine. The experience was easy, efficient, fun, and professional. We also got what we were after at a very fair price! Highly recommend at least stopping by to browse furniture, they have a very wide selection.

Rebekal was fantastic and beyond helpful.

My wife and I were very pleased with our experience at Ashely in Southern Pines. Our sales rep (Marleen) was very helpful throughout the entire process. We didn’t have to wait, she took us directly to what we described and made the purchase quick and easy. Good job…jd

Charles was very easy to discuss what I needed and headed me in the right directions. He was knowledgeable in the specifics and didn’t try to sway me in anything I didn’t care for.

What can I say…Rebekah was amazing and patient with me when I was there picking out a mattress for my new home. She spent a ton of time with me and was very educated in the mattress realm. I had also gone to another local mattress place with not as great customer service. As a business owner myself, customer service and follow up are very important to me. It’s not just about the sale, it how delivery went as well as building relationships with clients/customers. I’m also the type who has a hard time making a decision and Rebekah truly went the extra mile for me. I felt like I had made a new friend. I didn’t feel like I was being pushed and it never felt icky or “sales-y” which I despise…like going to buy a car. This was soooo much more fun. She was patient when I wanted to try allllll the mattresses, and her sense of humor was on par for who I am. Rebekah explained all the features of the adjustable beds as well. When I decided (about 48 hours later) she was right there with the best pricing. If you’re looking for a mattress, or just a great person to deal with, ask to work with Rebekah. She’s amazing…and probably deserves a raise after all the time she spent with me. Ha! Thank you Rebekah!

I had an amazing experience at Ashley Furniture in Southern Pines, all thanks to Demi. I didn’t even realize she was the store manager until later—which honestly blew me away, considering how hands-on, patient, and attentive she was throughout my entire visit. Demi took the time to walk me through the entire store, carefully listening to what I was looking for and helping me find exactly what I needed for my home, which after haven’t shopped for furniture in years was a bit daunting and would have been overwhelming without Dimi’s help. Beyond stress free getting everything I needed, what really stood out was how seamlessly she juggled everything—answering questions from other customers, supporting her team, and still giving me her full attention. She made sure every patron received top-tier service, not just me. It’s rare to see someone in a leadership role so actively involved and genuinely committed to helping both customers and staff. Demi clearly leads by example, and it shows in the positive, welcoming atmosphere of the entire store. If you’re furniture shopping in make a point to visit Ashley.

I had the pleasure of working with Luke today. He was exceptionally knowledgeable, perfectly understood what I was after and recommended me exactly what I needed. He valued my time, and got me taken care of quickly. Couldn’t recommend him more.

Marleen was knowledgeable of the furniture, and she was very responsive and made the process easy! Would recommend working with her.

Nice clean store. Marleen S. was very helpful and patient. She knew her product well.

Marleen was extremely helpful during our time there. She was able to answer all of our questions and just find the furniture we were looking for.

Excellent service.Placed order for chair and scheduled delivery.

Marleen was a great help getting furniture picked out for me and helping me understand all the different options, very kind and understanding of my indecisiveness! Would highly recommend her and this location!

We had a great experience at Ashley Furniture in Southern Pines NC. We found a nice selection of furniture. Marleen was our sales associate and she was great! She introduced herself and asked what we were looking for, pointed us in the right direction and then let us wander. She did not hover, for which we were grateful, but was watchful and readily available to answer our questions. She gave us good suggestions and guidance. We found what we wanted and are looking forward to getting it.

Marlene was very friendly and extremely helpful during our visit. Will definitely recommend Ashley to all our friends and send them her way.

Luke was great in helping us get exactly what we were looking for! Kind, polite staff made shopping and choosing our sofa a breeze!

Rebekah was great and very personable!! She helped us find the perfect couch for our first home together!

Great experience! With perfect customer service

Luke was awesome. He acknowledged me as soon as he saw me and help me with my bedroom selection. No pressure just good salesmanship.

Charles was a very helpful salesman. He got me what I needed promptly and efficiently. Thx N

We moved to the area from Texas 5 weeks ago and had to buy new furniture when we arrived. We bought a 5 piece set from Ashley in Southern pines. We reported the controller did not work on the love seat and they directed us to customer service who told us they would ship it out. I called back after 2 weeks and was told there was no such order and they apologized and said we would receive the new controller in 7 to 10 days. Now after another 2 weeks nothing still!! Ashley this is how you lose customers for life!! Don't lie to customers!

Rebekah was very helpful and patient. Thank you for your guidance on finding the perfect recliner.

Rebekah took care of us. She let us browse without sales pressure. When we had questions, she was prompt, friendly and professional. We did conduct a sale. Rebekah was very helpful and is a great asset to your company.

Very nice location with a lot of display models in stock, super friendly and helpful staff. Thanks for a pleasant shopping experience

Everyone who works there is super kind helpful and friendly! Luke went above and beyond to make sure I had what I needed I love that store!! I will definitely be back there to shop some more!!

The sales person Marlene was awesom

Exceptional customer service! Luke was able to assist with all our furniture and housing needs while securing us with the best deals in town. The entire team was helpful and felt like family.

Charles Hudson was helpful. I like the chaise reclining net we purchased but I can’t stand Ashley’s lead times. I still don’t have the items I purchased on Easter weekend so I can’t actually review it.

Very helpful sales person.

Luke and Marleen did a great job providing us help for our new home.

Leo was absolutely amazing!!!

I went in to buy a couch and Ms Marleen was great about helping me sort through all my specific requirements to find something perfect! I'm very grateful.

Rebekah is the best!

Rebekah was so helpful. She explained everything and when we were ready to make the purchase she matched the prices with no hassle. A very smooth purchase!

We put Rebekah through the wringer when went to search for the perfect couch for our needs. We went in not really knowing what to expect after years of buying from warehouses such as Sam’s club or BJ’s. Our couches had to be replaced literally every 2-3 years. She listened to what our issues were and set us on the right path to get the perfect set up. Even when we changed our mind on our original choice. She went above and beyond and today we had our Lyndeboro sectional delivered and it’s a perfect fit. Thank you Rebekah we’ll definitely be coming back to see you again.

MARLEEN, was awesome to work with today. She was patient and worked within our wants and needs. She even went above and beyond to fix a pricing concern. Highly recommend anyone to have Marleen assist you in your purchase experience.

We had a great experience! Luke was very helpful and answered all of our questions. He helped us find the perfect fit for what we were looking for!

Rebekah was truly the best, from start to finish. Very professional & knowledgeable. She listened to my concerns and needs and was very attentive. Because I am very indecisive, I had to come back in for a second time. Go visit for yourself and ask for Rebekah, you won’t regret it. Southern Pines N.C.

Great experience with Rebekah P! The most knowledgeable salesperson I have ever dealt with! So helpful and you could tell she genuinely cares about her customers!

Michael was great! A blessing to my family.

Michael was amazing! Cheery and patient with my indecisive chooses. He was sweet and understanding !

i loved working with Michael! truly amazing! i got my dream over size chair!

Michael was truly amazing! We walked him around the whole store (we are picky) but he was patient and very considerate!!

Luke was so helpful. Based on a single sentence about what I’m looking for, he directed me right to my dream couch. It was delivered in less than a week!!

Great selection, staff was friendly and accommodating. Smooth process to buy a new couch. Marleen was great!

Marleen was polite and a friendly person. She knew exactly what I wanted and actually suggested other furniture features.

So me and my husband go to Ashley Furniture Store in Southern Pines NC we just moved into our new home and we were so excited to decorate we purchased a beautiful sofa set with Leo she was the sales person who helped us. We bought the couch on 02/28/25 we have not received anything.We were told our set would be in our house in two weeks after that but we received nothing. Finally we were told we would receive it on Monday 03/17/25.We waited for the email confirmation that we were directed to wait for and we received nothing. My husband finally called and the person over the phone they said they were not sure and it wasn't in there distribution center. We were promised a sofa set that my husband FULLY PAIDED for and every time we call Ashley the customer service representative says things like where not sure or we don't know. So you steal my money and never give me any info on when I will receive my sofa set that I fully PAIDED for. Leo said the delivery would be smooth and properly be handled. And guaranteed. Well today on 3/18/2025 Ashley sent an email saying my furniture would be delivered on 4/15/25. That is horrible. They guaranteed us a two week delivery window and now it turns into about a month and some days or more. Southern Pines NC Ashley furniture store is a rip off they took full advantage of me and my husband and our money. We tried calling Southern Pines Ashley and they send the phone call to some type of call center that doesn't have a clue because when we explain the situation they say we are not sure. Your not sure about my sofa set but you know good and well you took my money that I paided you with because we have the receipts to prove it. This has been a stressful situation for me and my family we payed you a hell of a lot of money and you won't even answer a phone call to help us know what is going on Buyers Beware Ashley Southern Pines are a bunch of Thieves.

Leo is the best

Lots of merchandise to choose from. Very helpful staff. Luke S. was really great to work with.

Marleen was a great help and made our shopping experience very good. Made a purchase and very happy.

The salesman that worked with me on last night he was respectful and very considerate of me and he was really patient with me.

Nice experience with Luke.

"Leo"was Sooo good to work with! She found us a great deal. We will definitely come back again! Thank you, Leo!!

Luke and Amanda were extremely helpful on my visit in 1 March 2025. They replaced a battery charger that was lost at no charge, and assisted me in figuring out how to run two Y splitters off my battery for a couch I purchased last week. Among the three of us, we had a couch upside down, the back covers opened, with a new E10 battery and the two Y splitters hooked up to test it before I made the $10 purchase. They went through a lot of work for a little sell. But they gained a satisfied customer.

This was a pleasant buying experience. Rebekah was very knowledgable about available products that would meet our needs. The product we selected looks great in our living room and meets our functional needs. Delivery was excellent and quick with no issues.

Marleen was excellent! She helped me get just what I needed.

I had such a great experience at this Ashley Furniture. The sales team was so kind and helpful!

Me and my fiancé went here looking for a queen bedroom set and mattress we saw online. Luke Seropian helped us they did not have the mattress we were looking for in the show room but Luke showed us a similar mattress which was super comfy! He was able to match the price for us that we had online and helped us arrange a delivery date to our home and answered all our questions in a very professional matter. We walked out happy with a purchase of our new bedroom set and mattress, he even gave us his contact number if we had any questions. Thank you so much Luke!!

Leo patiently guided us through the many sectionals, helping us us to ensure that we found the best choice for our new home. Her patience and knowledge were first rate. She was pleasant and professional. However, I am sad to say that the general manager, who we encountered briefly, was rather rude and uncongenial. Big turnoff

Marleen was wonderful, not pushy, very kind and we found just what we were looking for.

Marlene was very polite and efficient.

Marleen was excellent and recommend her for future purchases

Marleen was very helpful in picking out a couch. She really listened to what we were looking for and gave multiple options.

Leo did an excellent job explaining everything to us. She took great care of us!!

Ashley and its employees were so helpful when I was purchasing a new bed. Michael was especially helpful in making sure that it quickly and safely arrived at my house. Will definitely be returning for future purchases!

Super nice store! The staff was very helpful and friendly!

Everyone at this store is so friendly and helpful!

Luke and Amanda were great!

Marleen was super helpful! Excited about our new furniture!

My husband and I had a great experience at Ashley Furniture thanks to Luke S! He was incredibly helpful, patient, and knowledgeable, answering all our questions and guiding us through the process of selecting the perfect bed. His professionalism and friendly demeanor made the experience smooth and enjoyable. We truly appreciate his excellent customer service and highly recommend asking for Luke if you're shopping here!

Visiting Ashley Home Store was more than we expected …. Leo our salesperson was amazing… she took time to listen to what we were looking for…. She wasn’t pushy . She gave us time to talk between us and then we decided what we needed… we started to choose all that we need…At this time we’re gonna buy the mattress in other store .. but with her guidance we ended buying it at the store. Thank you Leo for all your help… My friends if you need new furniture go to Ashley in Aberdeen NC…Great prices and Amazing people!!

Leo was very positive to work with. Delivery went very smooth

Leo is good person however my experience overall with Ashley Furniture was terrible. 2 days before the delivery date, they said their IT system is not working. Delivery was delayed for 1 week. If this is the reality, they need to update their systems. Haven't been also informed that bed frame is missing in the bed, I had to find a solution after the delayed delivery.

Helpful staff, found what I was looking for for a great price and was able to secure a very close delivery date.

Ms. Marleen was very professional and extremely helpful in meeting our needs in making the right decision.

Charles answered all our questions. Very well informed and helped us meet our expectations. Quite the gent! 5 star highly recommend Ashley furniture ask for Charles. 😊

Me and my husband went shopping for our new home which included 4 bedrooms and our kitchen furniture. We were there the first day about 5 hours. We left 30min. After closing. Luke was our salesperson and he was very patient with us. We've never shopped like that before in one day and since we are older...we were tired 😔. Luke did everything he could to accommodate us and his manager was just as patient, with working over, to get us taken care of. We ended up going back a couple days later and changing some things. We did buy some more furniture. They were having a great sale and we were hoping after a few days we wouldn't lose the sale by changing things. We didn't lose any sale and Luke was still just as patient. I will encourage others to shop with them because I really had a very pleasant experience!!! Thank you Luke, your manager and all those who were working!! Very nice group of people!!

Phenomenal buying process. So easy and super fast delivery.

Love this store! We purchased our bedroom set here previously and just yesterday purchased a new couch for our living room. The Sales guy, Luke was literally perfect. He greeted us at the door, he figured out what we were looking for and directed us. Answered any and all of the questions we had. Mind you, we had our two toddlers with us as well. Very kind, very patient. Ultimately he made the whole process of selecting so easy, we decided and paid for our couch yesterday. He even triple checked all of the details, and again through the payment process to be sure every detail was correct and what we wanted. We left very happy and honestly we keep talking about the over all experience since going. The furniture is very well made, worth every bit of the money. Very beautiful. If you’re thinking about shopping at Ashley, I 10/10 recommend this location.

Terrible experience. None of the sales reps had a clue how to make a sale. It was such a debacle, we ended up canceling our order.

Very nice experience, Thanks!

Very nice store. Sales staff very helpful & friendly very nice

I had a great experience at this location. I initially went to look at a certain brand of mattress, but ended up with a Tempur-Pedic. The associate that helped me, Luke was very attentive & not like most sales associates who pressure you into buying; was very nice & knowledgeable. I am so excited about my purchase & the shipping was unreal, it will be here in a few days. I highly recommend this Ashley!

Very helpful and courteous. Did everything they could to accommodate and offered to order what they didn’t have. Highly recommend!!

Bought a Tempur-Pedic mattress from Ashley Home store at Noon and by 9:00am the next morning it was delivered! I can’t say anything but good things about the Southern Pines store. Luke and Rebecca made my shopping experience very pleasant. I would highly recommend them if you are in the market for furniture related items. They are a very knowledgeable team and steered me to exactly what I needed.

Rebekah Palmer was very easy to work with. Went over many options for our living room space and found me the best deal.

A broad selection of furniture- we were looking for a recliner.. Charles, our agent, was knowledgeable and quite helpful.. The experience was pleasant and resulted in a sale… I would recommend a look see if you’re in the market for new furniture…

My family and I came into the store on Veterans Day with the Intent to purchase a couch. We were greeted by Marleen, who was very personable and professional throughout our time at the store. Marleen wasn’t too eager on pushing us to purchase anything, but she was there to answer all of our questions about different couch options. Overall, we had a great experience at this store and ended up purchasing the couch we wanted. The entire staff was great, overall great experience!

Ashley at Ashley's home furniture was absolutely great to work with. Not salesy or pushy. She knew her pricing and was able to get us in and out of the store quickly!

Great service and deals, unfortunately delivery time missed the mark.

Leo was a big help and very easy to talk to, really fast process as well.

The store representative was professional and responsive. Overall good shopping experience.

Unethical, selling practice, if they don't deliver on time cancel, everything else, not worth the "compensation " They will deliver you a table without chair and will make it impossible to return it.

Had the best experience shopping for a new couch at the Ashley Furniture store in Aberdeen NC. Marleen as amazing. Answered our questions and left us to look at the furniture on our own.

We really enjoyed our shopping experience and Marlene was extremely helpful in guiding us in our purchases.

Purchased a new complete bedroom set and many accessories. Marlene was super to work with 👍👍 The delivery crew were very professional and had the furniture set up in place in no time. Overall a wonderful experience from start to finish. I will be buying all my furniture and accessories from this location and Marleen.

Leo was extremely helpful and let me take a cushion home to make sure it would go well in my living room. There was over a 20% discount and seemed reasonable pricing. Delivery in two weeks. Great experience.

We had the pleasure of working with Luke and Rebekah, store manager, on Securing different items we needed. They were extremely professional, not pushy, very helpful and took the time to spend with us to make sure we got exactly what we needed. I highly recommend them and their store!

Rebekah, Luke and the entire team are phenomenal. My family and I stopped by at on a late evening, since we all work late, and we were treated with some of the best service ive ever received in retail. In the past 6 years, I have moved 3 times and this is by far the best customer service. As someone who abstains from reviews, I couldn’t pass this up to recognize their unbeatable assistance. Rebekah is one of a kind. She is one of the best managers in retail I have met. Kudos, Team!

Marleen helped us with our new furniture we selected. She had knowledge and patience. The store manager also was exceptional at cleaning up something that a different associate did so we could get our swivel chair in time. Much appreciated. But as always, inspect don’t expect.

The process was so quick and smooth - they have a huge variety for every budget - will for sure buy from them again

Came in for living room couch set. Did not feel pressured by salespeople. They were helpful with answering questions, and we are very happy with the purchase and available products. Luke made sure we were also well informed of any issues that he has seen with delivery and offered his direct phone number if we need any future assistance. Nice spacious show floor.

The manager helped me with selection. She was knowledgeable about all furniture I asked about. I gave her my budget and she did a great job. Pleasant with a sense of humor. I enjoyed the shopping experience. In and out in no time.

Great quality and well priced. Staff was excellent, Marlene assisted, she was very knowledgeable and easy to talk to. I will return to purchase as soon as my home is ready.

Great store, all associates were very nice and helpful!

Fantastic Experience! Great furniture and affordable prices!

Great location great personal ask for Kevin at the door ! ‼️

Go see Charles here. He got me a great deal. I wanted to upgrade some rather dated furniture and now I'm delighted with my new stuff. He even recommended a great restaurant in the area. Top notch, I'd buy from him again anytime!

Mr Blanco was very dedicated to give my husband and I the service ever. Highly recommend.

Did Great, highly Recommend Ashley Nepstad! Very Knowledgeable and kind. Gave me the space I needed to shop!!!! Thanks girl!

What an amazing experience and beautiful show room, go see Ashley she will definitely give you the best deal and overall knowledge of the product you are looking for. 😊

Just wanted to give a shout out to their lamp specialist Jose Blanco!! Jose really took my lamp needs seriously and helped me choose one that was perfect for my life style. Highly recommended!!

Perfect! Quick to help and plenty of information to assist us with our new couch!

Ask for Ashley at the front door! She will provide you with the best experience with your home furnishings and help you get a great night sleep with there selection of Mattresses! You will thank me later!

Marleen was knowledgeable, patient, and really took the time to understand my needs. I appreciated her guidance in picking out the perfect mattress and furniture for my new home

Was in the market for a new mattress and didn’t know where to start. Marleen was very friendly and knowledgeable and helped me to find the perfect one at an amazing price. Overall great experience m.

Was in need of a king sized bed. Even though I had what I wanted in mind, Marlene gave me an option that surpassed my expectations.

Visited store. Had lots of variety to choose from. Very helpful staff the worked to put a few options together. I highly recommend visiting this store for your future furniture needs. Thank you Marlene.

Thank you Marlene for your help with recommendations and assistance. Will return when possible for future purchases.

Marleen provided great service!

Great experience, great staff and great selection.

Great selection of sofas! Ashley & Luke were very helpful and pleasant to work with.

Truly the NICEST people working in this store. Luke & Jose helped when my parents needed to buy a couch, loveseat, and desk for their new home with recent downsizing. They were so kind and went above and beyond to help my parents out. Very very grateful to them!! Thank you so much!

Great team, great store, great prices!

Was very knowledgeable, quick, efficient, great experience

Leo was an excellent sales representative! The first time I came she walked me around the store to see the things I told her I was looking for! The second visit we bought those items we looked at! When Leo was not there Luke helped us purchase the remaining items we wanted! He was just so nice and happy!

Excellent Luke was amazing!!!

Our Salesperson Luke made the process of buying a new couch so easy and smooth! We found the couch we wanted and he got right to it. He answered all my rigorous questions about financing, which drove me to even buy the couch. Shoutout to Amanda for helping him also to make sure that he did everything right to, so that we would leave the store satisfied and happy with our purchase!

Our salesperson, Luke, was very efficient, friendly, and knowledgeable.

Ashley at Ashley was great! Helped us with everything we needed!

Leo at Ashley furniture was awesome! Very friendly! Process was the easiest! I’ll be a returning customer!

There staff is wonderful!! Really attentive and sweet! 10/10

Very courteous and knowledgeable. Highly recommend.

Beautiful store with friendly staff. Amanda was very helpful in resolving my finance issues and Ashley helped me find a new recliner for my dad! Thanks!

Great customer service, from Luke, I think that was his name, if not the manger Jose should know, I was there to purchase a lifted lounge chair for my aunt. .

Marleen was extremely helpful with pur dining room set purchase. She was friendly, informative, and patient. We are satisfied with our purchase.

Marleen is very friendly, super patient and a great sales person!

Luke the salesperson was very nice! And helpful with the whole process

Leo was AMAZING!! She helped us every step of the way with figuring out our sectional layout! Definitely made the experience fun and easy

I just purchased a kitchen table and chairs from Ashley Furniture in Southern Pines and I couldn't be happier with the experience! My salesperson, Luke, was incredibly friendly and had extensive knowledge of Ashley's product lines. The entire purchasing process was smooth and straightforward. Can’t wait for my new kitchen set to arrive next week!

Sale person Ashley was amazing.

Amanda was absolutely fantastic! So helpful and kind.

Luke is very knowledgeable.

We always have a great experience at the southern pines location. The customer service with Amanda and Luke are exceptional. If you want a good experience, visit this location and ask for either one.

Leo was very helpful!!!

Nice looking store with helpful employees. Highly recommend.

Luke was very kind and super easy to work with. Amanda was also extremely helpful throughout the entire process!

Luke was patient with me and helped me find a new bed

Jose was amazing and very knowledgeable. I highly recommend Jose and his team at Ashley Furniture. Thanks Guys!!!!

Luke was great!

Rebekah was very courteous and patient with my indecisiveness. She was very knowledgeable of the products. She went above and beyond to insure I was satisfied.

Rebekah is absolutely amazing with helping you with your furniture buying experience. Highly recommend if you’re looking for new Furniture ask for Rebekah!

I bought a Tempur from Ashley. She was right ! I have never slept better. Please go see her if you need a good nights sleep. She is AMAZING

Maureen was very helpful with the choice I made, but, when it came time to do the paperwork, I felt like there was a lot of "baiting and switching" with the fees. The delivery and warranty plans kept changing prices which I found very confusing and irritating.

Rebekah was extremely helpful, very knowledgeable and very friendly. We had a great experience. Looking forward to delivery of my new furniture.

Marleen was very helpful and knowledgeable. She followed up with us which the reason we came back. She was patience and understanding while working with us to get what we needed. JP was very helpful and checked on us several times. Not to mention he also tried to give us the best deal possible. We will definitely recommend Ashley to family and friends.

Marlene at Ashley Furniture was great! She took her time with us, we were looking for 2 lift recliners and a love seat. And she was very helpful. If you g to Ashley Furniture ask for Marlene!!!

JP was very professional and helpful. Very quick seamless experience.

Luke was awesome. Very helpful and informative

No pressure shopping at its best! We walked into the Ashley Furniture store and were looking at living room sofas, loveseats and chairs. We were greeted with a smile from Luke, who offered a description of the areas where we could look, divided by styles with modern, sectional and traditional pieces. When we decided on our furniture we went to Luke and told him we were going home to measure and we’d let him know the next day. Luke was off work the next day, but informed JP we would be coming in and he took care of our purchase in about 15 minutes. Easiest purchase ever, and we will be buying all of our furniture from Ashley’s in the future!

Great customer service and apleasure to do business with. Marleen was very helpful and very kind, we really appreciate all the assistance in helping us find exactly what we were looking for.

We purchased a new recliner. The sales staff do not hassle you as you are looking at items. They will check on you now and then. The price seemed to fair especially with the few discounts. Our salesman Luke was very thorough with the item we purchased and answered all our questions. Customer service was great and other sales staff congratulated us as we were leaving!!😀

Marleen was very helpful and attentive!

HFC Name: Leo at Ashley Furniture was great she was helpful, answered all me and my wife’s questions and didn’t pressure us

Leo (sales associate) and Rebekah (finance manager) were very helpful with my purchases. Got my financing easily and cheaply.

Rebekah was very good with the info and help I needed. She is a wonderful part of the company

Luke was great, helped us get everything we wanted. Highly recommend.

Marleen was very helpful and made sure we got exactly what we were looking for.

Marlene is a great sales lady. Very helpful with matching colors and accessories. Made my purchase fun and enjoyable

The team at Ashley was very friendly and professional. The store selections and offerings were very good, as well. They made the shopping and buying experience very easy.

Marlene was GREAT!!! Showed us exactly what we wanted, showed other options and answered all questions. Bought the items 😀

Marleen was very helpful, she was very knowledgeable and took the time to listen to our needs and responded with a purchase option for us. Truthfully it was her knowledge and personality that made us comfortable with making the purchase. She truly "Went the EXTRA MILE" to get the sale! We are already planning our next purchase and with no reservations it will be in that store and with that sales person! In today's environment of poor customer service it was truly a blessing to be able to interact with her. Please recognize her in some way for her outstanding customer service, you can teach someone to sale but the caring for the customer is on the individual. She truly cares!

Clean store. Nice selection. Amanda is amazing!

Sales woman was lovely. Delivery of our outdoor sofa never happened. Oh, the delivery truck came to our house, but no one ever got out! Our son waited for 3 hours for it, no knock on the door - no ringing the doorbell. The delivery guys never got out of the truck and just left. After pushing back delivery time twice and then just leaving? Manager my husband spoke with said everything was done by email or the app. ??? We weren't aware of this and as we were at work this is useless. Complete and utter lack of service to the point that my husband lost his temper on the phone. We cancelled delivery and purchase - absolutely appalling way to handle this folks.

Leo was kind and helpful. Looking forward to our new furniture being delivered.

Leo was wonderful and helped us pick the perfect mattress! She was also very patient when I kept changing my mind!

Marleen gave us excellent customer service!! She was very nice and knowledgeable!

Ask for Ashley,! She is GREAT!

Marleen provided great customer service and assisted us in finding exactly what we needed! She is an asset to your store!

Leo was a great help!

3 stars is being kind. I went in for a specific recliner that was advertised only to be told it was discontinued. It's the old bait and switch scam. I will never go back.

JP is awesome. He was so informative and helpful!

Our experience with Southern Pines Ashley Furniture was deeply disappointing, especially considering the multitude of negative reviews that appear to have disappeared a year later. Despite our anticipation, crucial hardware for dressers and mirrors was forgotten, arriving almost a month late. The rushed installation process resulted in stripped screws and incorrect placement of pieces in the particle board furniture we paid a premium for. Despite our efforts to inspect thoroughly, delays in delivery meant we couldn't identify these flaws until it was too late. The pressure on the installation team to meet quotas led to oversights, rendering our bed unusable within weeks. Now, due to improper assembly, it's beyond repair and must be discarded. This experience emphasizes the importance of investing in quality products that endure, rather than cheaper alternatives prone to shoddy workmanship. After taking this apart and attempting to rebuild it correctly more than half the screws were just attempted into particle board not even in the correct position. This is unacceptable and completely outside of replacement a year later when you go to move. Additionally, navigating the sales process, with its confusing tiers of 0% financing and convoluted pricing presentations, only added to our frustration.

I had a great shopping experience at Ashley Furniture store in Southern Pines NC yesterday. Our sales person was very helpful and knowledgeable which helped us tremendously in making our product selection. We can’t wait to get our purchase and enjoy it. I may add pictures later!

No one swarmed me when I walked in. That was so refreshing. The main reason I do not shop furniture showrooms is the high-pressure sales. They did not do that here, I looked around for awhile and “Leo” asked if I had any questions at just the appropriate time. She handled my purchase perfectly! Without “high-pressure”. This transaction made me want to come back and deal with “Leo” again in the future.

Rebekah was wonderful, kind and patient. Differently will shop with her again.

Rebekah was great to work with. We will definitely be back.

Awesome experience! Very professional and kind! Thank you Luke Seropian for the help!!

Luke was great!

Jp was very helpful , knowledgeable and helpful

JP was very knowledgeable and professional when I was getting new living room furniture. I would recommend him to anyone thinking of getting new furniture. Will definitely come back to him in the future

JP was professional, knowledgeable, and friendly! He respected our space and was ready to help us with our purchase when we needed him. I would definitely recommend this Ashley Store and JP as your sales professional.

Rebekah has been absolutely amazing throughout our process. She went above and beyond to help us get exactly what we needed. She was patient and advised accordingly to our needs. She also managed to make sure the floor sample was in mint condition before we purchased it. Rebekah is very kind and helpful. I’d recommend my friends and families to her for their all their future furnitire needs!

Furniture was amazing! Leo was amazing and assisted me in so much!

We had a great experience at Ashley’s. Rebekah helped us, she was super knowledgeable and answered all our questions. She provided a superior level of service and there is a calmness when you walk in. Most fun I had buying a couch and I couldn’t be happier. Rebekah was a key factor in our purchase.

Rebekah was amazing! Smart, funny and extremely knowledgeable. Didn't hassle us just an easy transaction. Go see her at the southern pines store and you won't be disappointed!! Don't go to the fayetteville store, that place is nothing but hassle.

Amazing!! I can’t thank Rebekah enough for her amazing customer service. She helped me find the perfect sectional for my space and it looks absolutely stunning. I came into the store feeling defeated after dealing with a furniture mishap with another company, and Rebekah really cared to help me find the perfect sectional. She was fantastic with helping me pick the appropriate configuration for the space. I am so grateful to her, thank you so much!!!

Great customer service, friendly, courtesy and welcome. Rebekah was warm and had a heart of a servant. She was polite and attentive in processing financing. Overall environment was a delight! She's just Awesome

I love the new store in Southern Pines. Rebekah, the manager, is extremely kind and attentive to the customers. She has extensive knowledge on the items in the store and helped me to buy the perfect couch for my space within my budget. Highly recommend talking to her when you visit this store!

Leo was very helpful in choosing our bedroom furniture for our new house. Becca also gave us good information. A delightful experience!

Finally found the perfect furniture at Ashley in Southern Pines. JP was extremely professional in helping us make our choice. We peppered him with questions and he answered every one to our satisfaction. We recommend JP at Ashley and will shop there again.

went to a lot of furniture stores in the area. This was one of the prettiest stores we've ever been into. Shopping for furniture is very very stressful for my wife and I. Guy name Jose helped us out and put packages together for us. we ended up furnishing the whole house. highly recommend shopping at this store. thank u very much.

Rebekah did an outstanding job today with helping me and my wife purchase two Cousy and two chairs. Recommend anyone to use the store as well as Rebekah and the go to.

Ashley at Ashley helped us pick out the perfect mattress cover ten out of ten would recommend!

We had an excellent shopping experience all thanks to JP, he helped me and my husband find the exact pieces of furniture we had been browsing for. He made the process easy and fun! Thank you JP!! We will definitely be back to purchase again!

What a great store! I was helped out by an associate by the name of Jp he helped me look for the perfect sofa for my living room and a table for my kitchen. 10/10

Great experience at the store Jose who was the store manager was super friendly and got us taken care of. We had one of the best experience furniture shopping. Will definitely recommend Ashley and go see Jose .

Great staff, manager very helpful

Good friendly service, they have patience to show you everything match your budget and they don’t push you to buy, so I found myself leaving the store and returning after one hour to buy what I liked there. Ashely the assistant store was very helpful and very nice.

Ashley, from Ashley Store was absolutely amazing. She was kind, extremely helpful, professional, and very welcoming. We just came to look at some furniture and honestly did not expect to find anything right away. We figured we would look at a few stores. Well we looked no further because we fell in love with two pieces at such a great price it was unbelievable. I went to ask for help on clarification and purchasing the piece and Ashley immediately came and kindly helped us with the process. We felt so welcomed and happy with our purchase. We are extremely satisfied with the quality of furniture, the assistance we received, and how clean and organized the store looked. We are definitely coming back for more and i will be recommending everyone to Ashley HomeStore and to Ashley. Thank you again!

I have been looking for new furniture for a while I first went to the store in Fayetteville that’s where I met Rebekah I didn’t purchase at that time I went back about 6 months later and she was no longer there so I didn’t purchase again I decided to go to Southern Pines to see if they had anything different and guess who greets me at the door Rebekah I was so glad to see her she remembered me and what I liked so after looking for a while I purchased this time she helped me get what I wanted she was very patient with me. If you ever go to the Southern Pines store ask for Rebekah she is AWESOME!!!

Salesperson JP was great. A lot of selection. Prices are reasonable.

JP helped me find everything I needed

Leo is very nice, patient and knowledgeable. Very nice customer service.

I felt like I was pressured to buy and the deal was a limited time that I had to decide on the spot. I found my couch at another place for 200 dollars cheaper. When they delivered it the back fell off the recliner the first time I used it. I went back to the store and was told that once it is delivered and I let them leave then they are finished and I have to contact customer service. I ended up giving it away and purchasing something else. Will never shop there again.

Very pleasant people to find wonderful furniture.

Jp Haumann is the best, he takes time out for everyone he encounters and listens to exactly what they want and need. He has sold me furniture to fill my house. And every bit of it good my life perfectly. Thank you Jp. You're the best.

Rebekah showed us around, spent time with us and we got exactly what we wanted. Thank you for the patience and the ideas. Truly made a great shopping experience.

I had the best experience with Rebekah and getting the help I needed! I will definitely use this place every time!!

What a great experience to shop at this Ashley’s location. I felt so comfortable with Rebekah showing me exactly what I was looking for. Thanks so much Rebekah! You are the best! Can’t wait for my next purchase from you!

Fantastic customer service! Amanda in the office was so attentive and patient and answered all of our questions. She is definitely the one to speak with if you need anything.

Amanda was great, helped us with everything we needed

I’ve been a loyal customer for years, and I continue to be impressed. JP is dedicated to providing the best service possible, and it shows in every interaction. I highly recommend you go see him if you’re in need of furniture or mattresses.

Ashley at Ashley is great!

Went in for end tables and left with a bed, table and some end tables. Rebekah was great! Knew her stuff and was very accommodating

The staff was excellent and the store was laid out in an arrangement that lent itself to a wonderful shopping experience.

My wife and I just relocated to NC and needed to fill our new home. Upon entering Ashleys we were warmly greeted by Rebekah. She is a manager and we told her what we were trying to accomplish. She was nothing short of amazing. She took her time and helped us make some great decisions. Also very happy with our final price with discounts. If you’re looking for furniture in the Southern Pines area make sure you visit Ashleys. Thank you Rebekah.

Our sales representative Ashley (easy to remember) & the manager Jose & Lou, were awesome! A very special thanks to Regina, in customer service who assisted in concerns we had with our dining room furniture.They worked with us to achieve the right price for our sectional & we are extremely happy with our selection & purchase. We have since purchased a sofa sleeper w/delivery in 3 days. Having been an interior designer in southern CA., it was a pleasure to feel the same caring & personal attention I gave my clients, from this staff & management. I highly recommend this Ashley Furniture store! Jan G.

Recent: The customer service here is amazing. They listen to you and show you things in multiple layouts/options. Didn't waste my time trying to sell something that wasn't what I told them I liked. Almost a year ago: Bought our bedroom furniture here because it was time for an upgrade. I was able to change the color last minute because I started second-guessing myself. Delivery was smooth, and when something was damaged during delivery (drawer), the telephone customer service fixed it without any hassle. They mailed me a new drawer in the mail.

Ashley was a great help as we were looking for furniture. Found exactly what I wanted and for the price I wanted.

Never again... spent over 10k with them and I'm very unhappy with the outcome after delivery. Anticipate the let down. My bed is over 4 feet tall and I need to jump up to get in it. If you are of age and need ergonomics do not follow their advice.

This store location, although tucked back away a bit is filled with great customer service oriented workers! You'll enjoy getting just to talk with them all as they help you buy all your furniture needs!!

I recommend asking for Marleen when you visit Ashley Furniture in Southern Pines. She is patient, kind, overall has great customer service.

I love shopping here. The store is very clean and the employees are very friendly and knowledgeable. Best place to look for a mattress

Saleswoman Leo was outstanding

We were greeted at the door but not pressured. We were asked what we were looking, were pointed in the right direction and then left alone to shop. Lou was available for questions and was also very helpful in pointing out other options which worked! We ended up with something we didn’t consider and are very happy! Thanks for a pleasant experience!

Great customer service. My wife and I bought a couch last year from Ashley in Southern Pines. We had a great experience so when it came time to get new coffee table we went back. I had been wanting to get a new mattress and adjustable bed as well. Even though we weren’t planning on buying it right away the salespeople were so helpful in getting us what we wanted and offering a great price we couldn’t pass it up. Great experience. Special thanks to Michael and Luke!

Ashley was patient and informative, very helpful. She gave us space to browse but also was near enough to find for questions and provided feedback about design. Pleasant experience and would work with her and visit the store again.

Luke is a dream to work with. Honest and helpful. Didn’t pressure you and made shopping easy. Thank you Luke! Kim from Ohio

JP did a great job. Very friendly

Bryn was incredible! She helped me find my favorite bed, and a bed set. She was very kind and helpful through the entire process. If anyone is going to Ashley I recommend the southern pines location and Bryn

Bryn spent over 3 hours with us helping design a bedroom and outdoor space. She was amazing, knew the product and was great to work with! Will always ask for her!

Amanda was wonderful! Helped me find the perfect products. She made this so easy.

The Southern Pines Ashley Store is warm and inviting at every turn. Each room and vignette are strategically designed and executed with a current and modern flair. The layout and flow of the showroom makes shopping delightful. The staff is pleasant and graciously helpful. The clearance section is a deal finders dreamland and is worthy of shopping on a regular basis. The location is easily accessible with lots of parking. Highly recommend this beautiful showroom when selecting home furnishings. 🪑🪑🪑🪑🪑 💫

Jess was an amazing sales person! She helped us find the perfect sofa. We would go there again

JP is a great salesman! He was knowledgeable, patient and helpful. If you need furniture, go see JP!

Very friendly and helpful staff!

Outstanding Customer Service. The Ashely Store in Southern Pines just helped me select furniture for the entire place on the phone and before the sale ended. Brinna and Amanda were awesome throughout the entire process….Price was great too!! Thanks again.

Went looking after seeing furniture online and Luke was a huge help! Definitely recommend going to anyone looking for a fair price on quality furniture

JP was great. Very knowledgeable but not pushy. The epitome of a salesman.

I visited the store on Sunday to look for dining room chairs. I spent quite a bit of time in the store and was actually able to find an entire dining set that will much better fit my needs. My sales advisor was Michael - and he was patient with me as I looked at options and changed my mind multiple times. I never felt rushed or pressured. He helped me select additional pieces as well and was able to help me get exactly what I needed. I will definitely shop here again. And thank you, Michael, for making the entire process so easy!

Jess is great, we enjoyed our shopping experience with her, she answered all of my questions and helped us so much.

My experience at this location was superb thanks to Jessica, the salesperson. She answered all the questions I had as well as showed me a lighter shade of brown in the recliner I was interested in purchasing by ordering it from the distribution center.

I would give 500 stars if they were available. Our Ashley store in Southern Pines is Awesome!! And if you need a calm, level headed, decorator assistant… Jess is your girl!! Could not have had a better shopping experience. This girl has a work ethic to beat all I’ve ever seen. Thank you for my new living room Jess and without a headache! Price was great also 💙💙💙💙💙💙💙🫶🏻🫶🏻

We have shopped Ashley store in Southern Pines on several occasions. We were helped by Ashley, a knowledgeable and experienced consultant. We are Very satisfied customers.

Very disappointed. Not gonna go into details but I will never recommend anyone to deal with this company ever again . It’s always we will call you back.

Great from start to finish. No pressure sales team. I walked the showroom. Sat in / on all the chairs, couches, loungers. Salesperson offered helpful information about configurations, options, customer satisfaction / feedback on specific items. I bought a sectional couch of 5 pieces, a rug, and 6 seat dining set with china storage buffet. All of it is extraordinarily comfortable. Couch has deep seats with thick, solid cushions. I've fallen asleep on it. I love it. It did come w 10 plump decor pillow. Rug took about 2 weeks to relax but its pushing w/o being super thick. Feels dense with fibers. Dining set is not used frequently so I don't yet know the durability of the surface. It does have a slight scuff it arrived with but a colored wood pencil wood fix. I won't bc I like the look.. Chairs despite not looking comfy are. I thought the wood backs would feel hard but nope, actually nice to sit for meals. Table feels solid. No wobbles. Firmly planted. The China buffet is well built too. Its loaded. Three center drawers are felted. Top and bottom shelves of cabinet are not. Generously roomy. Just under 60" wide. Finance with no interest for 12 months (then obvi ridiculous interest rate) but does sign you up for a credit card that you can cancel. I put down almost half. Using finance program for balance.

I absolutely love the furniture from Ashley Home Furniture and needed to replace/obtain quite a few items after a cross country move. The staff were extremely kind, helpful, and informative when it came to choosing the best materials and colors for a house with multiple dogs and cats. I will definitely be coming back!

Went in to buy a bedroom set. Spent about 3700 on it. Was talked into buying from store directly instead of online and getting delivery and set up as well. Was told their delivery team was great and was better than the one that would be delivering from online purchases due to them having a third party delivering team. I am going on the 4th time my furniture will be delivered due to needing to send it back with the delivery guys. The first time, the chest, dresser and king bed frame all had things wrong with them. The dresser had a clear chunk missing from the front that was touched up with a pen, the headboard had a big chunk missing from it, and the chest has a small chunk out of it in the front, back and on the corner where they hit my wall with it, it was discolored. I refused them and had them take it back. After they left, our room smelt of marijuana. Second delivery the chest and king bed Frame was delivered in the box and the delivery guys were amazing and very careful with our furniture. The dresser however had a chunk missing but one of the drawers and you could visibly see it when you closed the door. My husband had them take that back. The third delivery (today) the dresser drawers wouldn’t close right. The one guy couldn’t even lift my dresser putting all of the weight onto the other guy. They were taking it back down stairs and took a chunk out of our baseboard that we will now have to replace. Again, after they left, our room again smelt like marijuana. I have nothing against people doing their own thing, but it is unprofessional to do that before a job and leaving someone’s house sing like it. This post does not reflect all Ashley furnitures, just the one in southern pines. We were assured by Michael that deliver would be great and had been nothing but. Save yourself the hassle and buy online and have it delivered.

I would be eternally grateful. Well, my experience there was very nice. The lady who helped me was very friendly. She looked for options based on what I wanted. She went and checked what options were available. She treated me really, really well. Honestly, she tried to give me the best possible options for what I was asking for. I’ve never felt so loved in a store before. It’s the first time I’ve found someone so kind who sought the best options for me and genuinely cared about what I wanted. Whether I’ll buy or not, I don’t know. But really, I wish there were more people like her working in places like this, in more, in all places. Because one truly feels loved.”

I went in with a dread of buying a new mattress. They were so crazy expensive everywhere else! Not at Ashley! It was so easy! Thank you!

Wonderful environment, friendly staff beautiful showroom

Fast and Professional

Haven’t gotten our couch yet but 10/10 service from JP. Highly recommend if you need someone to help customize and get you exactly what you want.

Absolutely great staff and customer service. We highly recommend shopping locally and Ashley’s is a great store to visit for all home furnishings!

All my concerns were taken care of by the office associate.

Bryn M. was my associate that assisted me, she was very helpful and very nice to work with. This is our second purchase from this store.

Great staff, great furniture, great experience. Would be 1st place I’d come back for future needs

I am happy with my experience in the store, but extremely unhappy with delivery. I was told and it is on my receipt that delivery would be today, Nov 9. The delivery person called and said it would be Sat, Nov 11. This is poor customer service.

JP was super knowledgeable and helpful getting us the mattress we wanted. Dedicated lots of time to making sure we were comfortable before purchasing.

Deceptive and non-transparent sales practices. They originally quoted my wife a price at around a 10% discount for their fall sale. I said no to the insurance and they offered to drop the price by half. Once I brought up their online, nationally advertised 25% off sale, they said they would do me a favor and give 20%. They tried to convince me that it was an online-only sale (which it wasn’t). They then stated that they aren’t required to honor Ashley’s nationally advertised discounts because they are independently owned and that I needed to read the fine print (fine print I said “some exclusions apply…see store for details”). I then overheard a sales agent asking the manager to apply a military discount for another customer (after I had already presented my military ID to the sales associate and they made no mention of a military promotion). When we walked in, we were ready to purchase the furniture at the sticker price. In the end, we walked out on a 10k order because of their deceptive, misleading sales practices. The whole experience reminded me of being at a bad car dealership

Great furniture buying experience. Excellent customer service.

I was in a difficult place, going through a separation and moving into a new home without any furniture. The help that I received at Ashley HomeStore, in Southern Pines, NC, by all the associates was amazing! Luke Seropian was the associate that helped me beyond any of my expectations. Every day, for almost a week, Luke would walk with me through the store, helping me find all the furniture I needed to furnish my home. He helped me furnish three bedrooms, a living room and dining room while also helping me get the financing I needed. I never felt pressured or hurried, and some days Luke continued to help me even when the store was closing. All and all, best furniture shopping experience I have ever had and the friendly and helpful staff made it that much better! If there were 10 stars, I would give them a 10!

Bryn was an amazing customer service. She made sure are needs were met. We will definitely be back to see her.

JP WAS FANTASTIC. HE WAS AWESOME

They don't rotate their mattresses like they should so you can actually feel what it's like to lay on it for the first time compared to hundreds of people laying on it before you. (They rotate out yearly which is not good)

Jess is wonderful! Excellent customer service.

Bryn was very helpful helping us out today

Excellent Customer Service and Professionalism. Very detailed with explaining the delivery and warranty of my new Living Room Set. I would highly recommend Ashley’s in Aberdeen to anyone looking to update their home.

Jess was very helpful and efficient. We purchased two chairs and both are very comfortable. We also purchased bar stools online that came early. Very happy with the experience.

Bryn was on top of her game today! Knew what she had and answered all our questions. I would definitely recommend this store and work with Bryn!

Nice couches and decor Bryn was such an amazing help! She helped us through so many tough decisions and ideas

Brynn was so helpful! Walked away with everything I wanted!! Thank you!!

Leo was great ! And worked with us

Pleasant experience. Nice people. Helpful. Leo was great!

We love this store! We moved to Pinehurst, NC in 2019, and Ashley Furniture Store has been our go-to place for furnishing our bedrooms and living room. Leo was so helpful with sizing and matching exactly what we needed. Our house looks beautiful! Thank you, Ashley Store and many thanks to Leo for helping us select the furniture we love!

Bryn was fantastic! We felt like we were given a ton of helpful information about the products and promotions to help guide us to the perfect furniture for our new home. We will be back I am sure!

The store had exactly what I was looking for. Bryn was excellent in assisting us with our purchase. Definitely will shop here again.

Great customer service by Luke

M a NY good pieces

Leo is good

JP was great. He greated us when we walked in the door but allowed us to browse around by ourselves. Very knowledgeable on the products and promotions. The entire staff was professional and the store was neat and clean. I would recommend this store to anyone and everyone.

Great service and friendly!

Great experience with Ashley! She was so helpful and friendly. Loved working with her to find our furniture!

Jessica is fantastic! Delivery was on-time and the workers did a great job getting my chair into place. I am very happy with Ashley furniture and my new chair!

I had an great experience at this store. The sales person was great, the girl in the office was so helpful and the manager is absolutely amazing. I will definitely be back and I will recommend this location to all my friends and family.

Jess was great! She was very helpful with guiding us through our purchase. I would definitely recommend asking for her help if you go here!

We had the best experience with Ashley. She was so helpful and kind during the process. We will definitely be back for future purchases.

An employee named Bryn was very helpful. She led me right towards what I wanted to purchase and helped me pick out the right product. Friendly and good customer service all around!

Very comfortable atmosphere, no pressure and was left to browse at our pace. Leo was wonderful, such a pleasant person.

Amazing Experience!!

Good service and fantastic staff!

JP was very helpful! Thank you.

Jess was really awesome!!

Bryn did a wonderful job showing us some beautiful pieces!

Bryn and her team were great in helping me pick out a bedroom set and showing me various options and prices! Will definitely be returning for future purchases ☺️

$5100 is what my husband and I paid for new bedroom furniture that was sold as solid wood. The headboard and footboard are in fact solid wood, however the side rails that assist in holding the mattress up are not. Basically, thick particle board. We are going on two weeks not being able to sleep in a bed, and all parts to fix it haven’t shipped. When asked when parts may arrive, they advised maybe by next week. $5100 is NOT pocket change and to pay that kind of money for a bed that breaks within just a few months of use is totally unacceptable. A month of sleeping on a couch and making payments on a bed that I can’t even use. Ridiculous. I am thankful they are sending in replacement parts, but waiting weeks with an estimate of one month is unacceptable. Never again will I purchase from Ashley Furniture. Never again.

Luke worked with me for two days to find the perfect sectional. Very professional and outstanding service!

Bryn is an absolute pleasure to do business with. She made me feel like I’ve known her forever. My purchase was fast and seem less. Ashley Furniture in Southern Pines will be my store of choice going forward.

Bryn waited on me today and she was so knowledgeable and did a great job!! Excited to get our new bedroom set!

Bryn was awesome !! She was so helpful!!

Jessica Carter was extremely knowledgeable, polite and helpful! Pleasant experience and nice store! However, the delivery crew was very rude and unprofessional. Very disappointed from a high end store such as this. Probably won't buy again from there or reference in a good manner. Very disappointed.

Bryn was amazing and very helpfull

I bought a living room suit and Bryn was great ! Very knowledgeable and helpful.

My wife and I went to look at living room furniture, and after horrible experiences with other furniture companies, we decided to try this location. We were immediately greeted by Ashley, who gave us a run down on the specials and store layout. While we were trying out furniture, most of the employees made contact to see if we needed help. We started getting comfortable on one living room set, and Jessica came to us already holding papers to show us different options to customize it in ways I didn’t know possible. It wasn’t long after we started talking, and it was like she could see the shape of our living room and helped us to fit it perfectly, and shaped exactly how we wanted. Even the huge DIY tv stand looked like it would be hard to assemble, but it practically unfolded itself right out of the box beautifully. The delivery speed was also surprising, I actually had to ask to push it back a few days. The delivery guys were expected 12:30-3:30 with a phone call before they arrived, they called and arrived 12:30 on the dot. Incredibly fast, professional, and nice men (I did not get their names). A huge thank you to Jessica for helping make it happen, a huge thank you to the two delivery men, and another thanks to Ashley and the rest of the team!

Ashley in the Southern Pines store was incredible to work with. Her knowledge of the products and overall care of the customer is unmatched. I will definitely choose her for my next purchase

Great customer service. Leo guide us through all our questions and help us decide on the best options for us.

I just want to let everyone know the entire staff at the Aberdeen store was so nice to me and my wife and they did everything they could to help us with our needs I just want to thank everyone there for the help

Will Smith was a big help and very professional! We happen to be his first customers! Thanks!

Great experience, got us what we wanted and fast!

Leo was a great help!

Changing my review from 1 star to 5 after Jon helped us exchange our mattress for one that for our needs. He went above and beyond. We’re so grateful.

I went into the Ashley furniture store in Southern pines North Carolina on Sunday just browsing. I was approached by a very nice salesperson by the name of Bryn. She was really interested in helping me find the piece a furniture for my kitchen. I explain to her that I had been in there once before about a year ago and left disappointed. She went out of her way to find a table similar to the one that I have been looking for. If you're ever in Southern pines and go to the Ashley furniture store there look for Bryn if you need assistance. I guarantee she'll help you and if you find what you're looking for, you will walk away pleased with her assistance

I went to Ashley looking for a deal on a mattress. I was helped by a wonderful associate Ashley. She listened to my needs and recommended a mattress that I ablsolutely love. Please ask for her when you visit this store

Very helpful staff! Made the long shopping experience not as tiresome and helped me get wonderful deals

Luke was very knowledgeable and patient with me in search of the perfect sofa!! The Staff at the Ashley's Furniture located off Hwy. 15-501 are Awesome!! Thanks for your time and patience!!

John was great and he turned us over to Shurrona. She was knowledgeable and extremely nice. It was a pleasure doing business with her. She put a very professional face on Ashley Homestore.

Our girl Jess helped us find the best dresser for our new apartment 🙌🎉

We had the best experience! Jess Carter was amazing. She showed us all the options for what we wanted and let us take our time looking and deciding which we liked the best. As we got to our final decision making she was helpful with answering all of our questions and providing all the information she could. We could not have asked for a better salesperson or experience!

Good experience but Disappointing that you can spend over $3k, be a repeat customer and still be charged a $250 Dash fee. Where are the perks for being a VIP customer?

Luke was very patient and helped us out as soon as we walked in the store! He explained all the costs and even told us when we would be looking at for delivery time. He also took the time to get to know his customers! It was great working with him and we will be back!

We had a great experience here with Shurrona today. She was great to not pressure us into buying and gave us space to decide and talk. We ended up getting a mattress and I’m very excited for it to be delivered in a couple of weeks!

I can not say enough great things about this store! Jessica is wonderful! She was so resourceful, kind, and any questions we had she answered them.

Luke Seropian was great! He listened to our needs and was able to quickly steer us to exactly what we wanted. He wasn’t at all pushy but did make some great suggestions. We were able to save some money on top of it all.

Had a great experience at Ashley Furniture. We worked with sales manager JP and he was absolutely outstanding!! Listened carefully to what we were looking for and took the time to help us put together our new furniture with ease and confidence. We are truly appreciative!!! Would definitely recommend Ashley Furniture!!!

With Luke’s help I found a sleeper sofa that was just what I wanted for my guest room. He was very patient with my measuring and helped make decisions to suit my needs.

Ashley at the Southern Pines store was really helpful in getting my new apartment fully furnished. Ashley has the attention to detail that is needed for a bachelor trying to buy furniture. Thanks Ashley!

Jess was super patient and helpful.

JP walked me through my order. He answered all of my questions and did a wonderful job assisting me. I highly recommend the store to anyone.

best ashley furniture by far! Sales Associate Ashley helped me out in every way you could ask! very calm answered all my one million questions and assessed me with samples and very detailed descriptive!

Leo was absolutely wonderful. We came in with a set budget and she helped us to find something we really love within our price range.

Sam was super helpful. He made sure we got the best deal and we didn't feel pressured at all.

Leo was great and very knowledgeable about the furniture I was looking at, thank you for your help

JP was extremely helpful in helping us. He was very knowledgeable of everything we asked about. Definitely recommend

Ashley was very helpful and friendly, only been there a short time, keep up the good work..

Leo was absolutely fantastic! She helped us pick out the perfect sectional for our new house.

Everyone was very helpful and eager to assist. They were able to answer all of our questions and didn't seem to mind that our child climbed on every item in the store!

Great customer service and patience. The store manager John drew out my living room and helped figure out what we really needed to use my space perfectly. He showed me all my options and let me have my thinking time.

My shopping experience was great with Leo the sales representative nice an friendly an patient took her time with me an answer my questions she's wonderful will come again

We had a great experience here! They were helpful without being pushy. We found exactly what we were looking for and they didn’t try to make us look at other items outside of what we mentioned we wanted to see. Leo was very sweet and helpful!

Second shopping experience at Ashley in Southern Pines. Leo was amazing to work with. Love my new mattress set!

The Southern Pines- Ashley , has amazing furniture and beautiful showroom. The staff there is super helpful and friendly. Will definitely be back!

Leo was amazing from the moment we walked in, to when it came time to purchase. Very knowledgeable and made the checkout process easy and stress free!

Good customer service and prices! My wife and I used most to their catalog to turn our house into a home. The workers helped in making the process easy and enjoyable!

Walked in instantly greeted by jp he was so nice and very helpful and made sure I had everything I wanted before I left. Store was also very clean as well

Professional staff. Jess Carter was very helpful and I left satisfied with the experience. Good prices too!

shopping for home furniture can be frustrating but this store and the people make it a great experience. See Luke Seropian for all your home needs he really went above and beyond.

Amanda was a fantastic help when I visited, very patient and respectful!

Great Experience With John(Salesman) everything went well had no issues great service, quick an efficient......

My experience was AMAZING! My salesperson Jess rocked and didn’t just try to make a sale, but made me comfortable with my first big furniture purchase. She took the time to get to know me as a person and recommend what she thought would work best with my preferences and budget. I will definitely be going back in the future.

I had a wonderful experience purchasing a beautiful living room set from Shurrona an excellent salesperson in the Ashley Store. She was so knowledgeable and helpful. I could not ask for a better shopping experience and I plan to continue to shop with this store and the wonderful accommodating staff. I Highly recommend shopping here. Ask for Shurrona for your needs and she will gladly make your experience a wonderful one. Thanks

Great customer service. Very pleasant and friendly

jP was great we came I. For a bedro suit and he went above and beyond thank u we will be back thank you Thomas afee

Extremely friendly and helpful

Jessica Carter did a phenomenal job helping us find the right items for our home. She explained all the sales and VIP, personalized cost options, and answered all of our questions. She was friendly, personable and knowledgeable. As a former retail manager, I recognize talent. She is the perfect example of great customer service. With purchases of such magnitude, you need that. She knew how and where to find solutions to my concerns. It was a pleasure getting to know her and I’d recommend her service.

We enjoyed Mrs. Leo she was helpful & kind and made us feel right at home she helped us get the color we wanted in the furniture & even helped us with a last minute change. Everyone at the store was so very nice & polite. 5 🌟

Always great service at the Ashley’s on 15-501. Salesman Sam is awesome. Furniture is fair priced and good quality. I keep going back! :)

We enjoyed the customer service and explanation of benefits. Thank you so much, Leo.

I am very pleased with the leather sectional and lounge chair I purchased. It looks beautiful in the new living room! The look and comfortablility is well worth the price. I love it and recommend it to others.

Bryn Matthew was super helpful to me today when I came in to purchase my new couch. She was able to get me a quote of a couch in little to no time and was very sweet in the process. I even had a freak out moment where I had to come back because I thought I purchased the wrong thing. But she was very reassuring and super helpful! Thank you Bryn!

Had an excellent purchasing experience with Ashley Home-store in Southern Pines; worked primarily with Bryn and she provided helpful insights to our buying process; found a great option at a good price and was able to pick it up the following day without issue.

Absolutely thrilled with our experience at this Ashley’s Furniture!!! If we could give more stars, we would. Luke was INCREDIBLY wonderful with his patience and professionalism as we spent a hours trying to decide which furniture would be right for us. Luke was immensely knowledgeable and made sure we got what WE needed and wanted. Without hesitation, we recommend this Ashely’s location. Go see Luke!

Our experience at Ashley Furniture Southern Pines with Bryn was very pleasant. She was very accommodating and went above and beyond to help us. We will definitely be requesting Bryn on our next visit.

Luke Seropian helped us with a tedious order - and he was so patient and kind throughout the process. We would definitely recommend this location to others, especially Luke.

Needed a new mattress, went in with no idea what to get but Bryn helped my wife and I find the perfect one for what we needed! At a great price might I add as well!

We went In not knowing what we needed but Bryn told us what we needed and walked us through the whole process and every question she had an answer for. We will be returning to work with her when we get our pillows for our new mattress!!!

I had a great experience! My visit was fast and to the point. Bryn was a tremendous help and very friendly!

My experience was amazing! Easy process with the 1st lady. due to design of house needed new couch & John helped with that & made all other stress go away! Definitely would recommend!

My husband and I shopped here today and had a very good experience. The staff was very helpful! Sam helped us find what we were looking for, but was not overbearing or pushy and made it a pleasant experience as we tried to find something to fit our family’s needs and budget. He and the receptionist who assisted us at checkout were great to work with today, and we look forward to receiving our piece of furniture soon.

I SPENT $9,000 ON A BED AND THE HEADBOARD WAS DELIVERED DAMAGED AND NOW THE BASE IS FALLING APART. I NEED MANAGEMENT TO CONTACT ASAP!

Great experience! Brin and gentleman from Pittsford ny were amazing!

Jon & Luke were fantastic & helped me furnish my entire house. Highly recommend!

This furniture is way overpriced for what you actually get. I ordered $5,000 in living room furniture. The company called and told me they had my furniture for delivery. Once it got to my house 1/2 of the sectional that I ordered was unwrapped and was damaged considerably and looked like it had been stored outside in the elements on the ground without any legs. I was told that they would have me a replacement delivered immediately. Now a month later, I still only have 1/2 of a sofa and have been told that it may be up to 6 months before I see the other half! Don't let the store staff fool you...They will promise the world...but instead, This company is a rip off and they do not value their customers and the customer service back end is horrible. I will never buy from this store again.

Amanda provided excellent customer service on my visit to this location. She was very charming and sweet and answered any questions I had. I will definitely be visiting this location again because of Amanda!

Store looks great. See Amanda for your furniture needs..

Great customer service, Amanda was very helpful when we decide what we are looking for will definitely come back to see her.

Went into the store looking for new furniture for the holidays. Great staff that was very helpful in meeting all my needs and questions. Will do business with them again soon.

Bryn was great at helping me choose the perfect couch!

Great experience and great value!

Great store , I was surprised by the Variety of choices in store .

Great store with a very helpful staff. Amanda solved all our furnishing needs!

Great experience with JP!

Great atmosphere with a top notch REM, Amanda! JP was extremely helpful. Don't know who stages the store, but it looks great! If you are looking for the best service, take the ride to Southern Pines!

I truly enjoyed my experience in the store Amanda was a great help to me will definitely be back

JP and Amanda were great to work with. I went into the store, planning to just try some things out, JP was really great, zero pressure to buy anything, but explained the features of lots of different beds to me. I left with the information, and eventually came back and bought from them because it was such a great experience!

Friendly staff. Displays are great. If you need furniture go see Amanda!!!

I highly recommend this store! They helped me with all my needs and the customer service is amazing!

This place is great! Staff is very friendly and professional. Bryn was very helpful and efficient. I recommend Ashley's to anyone looking for quality furniture.

Very friendly staff and customer service was excellent. Thanks Amanda!!!

Great experience with great people will be back

Bryn was so professional and knowledgeable. She helped me purchase exactly what I needed in a bedroom suit, and I was in and out super quickly.

Great furniture store, great assistance from Amanda Fender in decorating my new house!

Great customer service and professional sales personnel

Jess Carter was awesome, she was patient and very professional. She made us feel comfortable and made shopping at Ashley’s very easy. She went out of way in getting us the best for our money. I would definitely seek her again.

I went into the Ashley store in Southern Pines and they were amazing. The store was beautiful and they helped me with all my needs. I will be returning.

Michael was incredibly helpful and professional. Will definitely be back with my next home furnishing project. Unfortunately the delivery was pushed back a few days.

Sales people are very nice and patient with customers. They took the time to find the best deal for me and payment plan.

Luke was great. Knowledgeable and easy to work with.

A month ago we were in the process of purchasing a new home. Just looking around to see what we wanted for our livingroom we had the pleasure of working with Bryn. If you get the chance or are shopping for furniture go see my girl, Bryn. She helped us through the process even though we weren't purchasing that day. When the sale of our home went through we ran right back to Bryn where she once again walked us through the process because we had changed our mind about what we wanted. She is amazing to work with. She made the tedious process of furniture shopping fun and easy!!!

Had a good experience with Ashley furniture. Our sales rep did a great job with facts and not making us feel pressured to buy one thing over another.

Everyone IN the store was extremely polite. I would be more satisfied if they had people with common sense delivering the very expensive furniture we buy. They brought in our mattress and left our walls a wreck. Ignorant people who dont care about other peoples property. I will not have these people bring anything else into our home.

Sam was absolutely great, helpful, patient and kind! Made experience fun and very successful and has an enduring honest smile!!!

Excellent service, willing to help in every way possible. Whether online or in the store wonderful first time experience.

Bryn was very helpful and was not pushy at all, like many furniture store sale employees are. She gave us space but was always close by if we needed help or had questions. The store itself is very nice and clean. We found the couch we wanted as soon as we were greeted at the door.

Great customer service friendly staff Was satisfied servive made feel at ease

The new store GM and associate Sam worked extremely hard at getting us everything we needed to come home with our new set

Very professional, helpful and understanding of what we were looking for. It was a pleasure working with them.

Staff ,is very knowledgeable on any questions you may need to inquire on a specific item..

Isabel was very knowledgeable about the bedroom suite that I purchased and very helpful getting it financed. I would highly recommend this store.

What a great experience my daughter, mother and I had yesterday! Bryn and Taylor were extremely helpful with the whole process. My daughter and SIL will have their new sectional in a couple of weeks. 😁

My service started with a phone inquiry then a store visit. The associate Shurrona that assisted me was very knowledgeable as well as professional. I was able to find everything I needed in one visit. I'll be returning soon to make my purchase final. If you're every in need of furniture, I highly recommend this location. If you get Shurrona as your salesperson, you're in good hands!!

Thank you Jonathan (Jon) for taking such great care of my grandmother, Clara! You went above and beyond to see that her needs were met and that her concerns were heard and resolved. We thank you for patience and professionalism. You really got the job done

Sam was a huge help! We are now proud owners of a new king size bedroom suite! We went to several furniture stores over a course of two days. We even drove to Asheboro and out of all of the stores this was the only store that offered a bigger selection of higher quality furniture to choose from and overall more styles and colors to choose from. We were very pleased with the service too. Sam came up and greeted and welcomed us he directed what styles were on the left hand side and right hand side of the store and he told us their specials and then he let us look freely and was available when we needed him. Thank you for everything we definitely will be back.

Had a fantastic experience 8/18/22. Our sales associate Luke S. was fantastic. He was knowledgeable, patient, respectful, and overall great to work with. Luke was down to earth and helped make our selection a very easy process! This was a seamless and great experience and we plan to return for my next home furnishing needs! Great job team and store you should be proud!

Excellent customer service!! Isabelle and Leo were very polite and professional! Smiles are very inviting! Went back the next day and bought a table for my daughter! I am going to go back and add on the love seat to my couch and chair! Highly recommend!

JP Haumann is knowledgeable and patient. Not pushy at all. Took time to answer all of our questions. Thanks JP!

Had a fantastic experience yesterday 8-18-22! The store is setup perfectly and shows very well. Our sales associate Luke was amazing. He was knowledgeable, patient, respectful, and overall a joy to work with. This was an easy and great experience and I plan to return for my next home furnishing need! Great job team and store you should be proud!

Really nice selection of recliners, excellent customer service and very knowledgeable staff. Brin was terrific!

If I could give them 0 starts I would. What an absolute nightmare this experience has been. We spent over 10k in this store, Leo the sales lady straight up lied to us about a purchase being returnable and then dodged our calls when her “recommendation” did not meet our needs. It’s been over 3 months and we still haven’t received part of our order. They will say whatever they have to to close the sale. They called us today to give us an update on the last part of our order that was supposed to deliver (3 months later) in a few days to tell us our shipment hadn’t arrived and they had no idea when it would. Which is the second time we have heard that answer from them. Absolutely unacceptable way to do business especially with such large purchases. Do not buy from here whatever you do. **** Add: when they finally delivered the Mattress, the delivery guys STOLE a $400 cologne off the dresser. And when we alerted the store they did nothing.

Bryn M. was great and really helpful.

Had a great experience at Ashley Homestore Southern Pines! Bryn was very knowledgeable, helpful, and provided great customer service!!

Sam and jp we're great helped me and my husband out alot. Got what we need great customer service and friendly people!!!!

Great place come see JP & SAM!!!!!

Luke Seropian provided us with excellent customer service! He was professional, genuine, and took time to explain options.

My 85 year old mother was told that the recliners she purchased could be returned if they didn't fit. They didn't fit and the store won't take them back. She's crying and upset. Corporate and Store Manager "Jess" were no help. IF YOU BUY FROM ASHLEY KNOW THAT ASHLEY WILL NOT TAKE RETURNS. TAKE YOUR BUSINESS ELSEWHERE!

My husband and I went into this store to look for dining room sets. We found one but could not find any serving furniture that would match the set. We came back a second time and Bryn was wonderful. She was patient and eager to help me. She suggested a table set that did come with a matching serving table. I actually loved her suggestion. We even purchased a display cabinet of the same style. I would definitely recommend this store as your first stop shopping. Everyone there is so pleasant and eager to help you any way they can. Thank you again Bryn :-)

What a beautiful store with so many quality options. Bren and Sam are exceptionally staff to work with. Very knowledgeable, friendly, and willing to listen to your needs. I can see some Ashley in my future very soon!

Jess was great! Thank you for your help and patience.

Sam was extremely helpful and knowledgeable. Very friendly and personable.

Michael and JP were great. Very helpful and excited for us to purchase a new sectional.

Jess greeted us with a nice smile after walking in. She was patient and very helpful with our questions. After finding our item, she walked us through the promotions and payment process. After that pleasant experience, I think Ashley Furniture truly values their customers. Jess was professional and sincere. They also have great deals on durable and well made furniture.

Michael was very helpful and professional!

Went in to look for a new bed. JP helped us out. He was very knowledgeable, friendly, and a professional. Will visit/use again.

Sam was fantastic! He made a normally painful experience super easy. It was like hanging out with a friend who genuinely wanted us to pick what couch works for us. Highly recommend asking for him if you pop by Ashley Furniture. Overall amazing experience!

Sam Simons, is a great associate. Very helpful

I went into the store to look and was amazed at the selection of furniture. I liked that I could browse and get a feeling for what would work for me. I was approached by Jess who was very friendly and asked me a few questions about what I was looking for. I went back and forth between item but never felt hurried or pressured. Jess was multitasking helping other associates but I never felt neglected with her help I purchased my furniture. Jess is a treasure I think she is the most competent salesperson I have ever encountered.

We’ve had the worst experience shopping for furniture, and we will never shop with Ashley again. Our situation has yet to be resolved. The furniture we ordered was attempted to be delivered twice. It was damaged both times, so we declined both deliveries and elected to cancel the order. To be fair this particular order was from a different store but still Ashley Furniture. Ashley is refusing to reimburse the full purchase amount. The fact that they couldn’t deliver undamaged products for brand new furniture is not our fault. Ashley should reimburse the full purchase price for what was ordered. We did order a piece from this store that was also delivered damaged and declined. We elected to have it re-delivered and during the debacle from the first delivery this order was erroneously canceled by customer service and we have yet to receive our refund or the product that we ordered. It should not take daily phone calls to Ashley furniture to resolve this issue, it has been going on for a month.

If you need help at this store, ask for Luke. He is very knowledgeable and professional. Everyone is very helpful and friendly. I definitely will go back there.

Furniture quality is nothing special, prices are mediocre. the music in the store is unbearable

Great experience, ask for JESS she’s the best !!!!!!

Jess Carter helped me today pick out a new sofa in the Southern Pines store and she was so patient and wonderful. She went above and beyond helping me pick out just the right piece of furniture for my home. She looked up furniture online and also the timing of when it could be delivered. She had the best customer service skills of anyone I have worked with in a long time. I highly recommend looking her up if you are in this store and area.

Michael was fantastic to work with. Went over and beyond for me. Professional and highly recommended.

Luke was very informative and very professional!

Destiny provided excellent help. Explained all. Very pleasant experience

So disappointing! A beautiful new store and such Ugly Saff!!! All staff was dressed well and looked professional... but if you don't act Professional you have no business... not mine. I was never asked what I was looking for or intrested in. Employess seem to discriminate shoppers based on depth of pockets. Only look to help people who dressed and looked wealthy. Thats Southern Pines, Pinehurst, and surrounding area. Cater to rich... so be it Ashley Furniture. ROOMS TO GO... HERE I COME. -5 STARS....

This store is one of the nicest I have ever been in. Bright, modern design with a very professional team of employees. Everyone is smiling and makes you feel very welcome.

Went to Ashley Furniture in southern pines ,Nc . I had a wonderful experience , Michael was great and help and answer all my questions. He helped me get the furniture I was looking for. It was a great day.

I came in just to look around and had no idea that I’d be walking out so happy and excited… I’ve been needing a bed set for the longest and haven’t been able to find one that I really liked until J.P. presented the perfect set for me ! It’s going to look amazing in my room I can’t wait !! Shoutout to J.P. for helping me out and I definitely encourage anyone to go to him if you need help finding something !!