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Ashley Store | Wilmington, NC 28405
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Wilmington, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Wilmington, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Aaron was friendly and helpful and directed us to exactly the piece of furniture we needed! Thanks so much Aaron
My husband and I went to many furniture stores looking for bar stools and a sectional for our new home We are very frustrated until we got to Ashley's everybody was so attentive and kind especially Skyler who went above and beyond to help us find exactly what we needed He was extremely thorough And yet gave us time to discuss and make a decision most we did he took care of everything at least the easiest most relaxing furniture shopping day thanks to him. Thank you Ashley's for the amazing deals and sales that you give and hiring amazing people to make the process that much smoother.
Justin was the best salesperson ever!!!! Ashley had the best furniture that could have ever wanted !!! We bought our living room and media room all in one place!!!!
Very satisfied with our experience with Skylar. He was knowledgeable, informative and extremely helpful. We will be back!
I recently shopped at Ashley Furniture in Ogden after purchasing my home. When I arrived I was approached by Justin who made me feel very welcomed. I wasn’t quite sure what I wanted to purchase as I was still getting a feel for what I wanted in my home. Justin made my experience comfortable and enjoyable while I walked the store and looked around. I found a kitchen table and chair set that I loved. Justin helped me with my purchase while not rushing me or making me feel pressured to buy the pieces. He was professional, knowledgeable of the products, and committed to ensuring I was happy with my purchase. The product quality is great. I highly recommend shopping at Ashley for a high quality experience. I also highly recommend asking for Justin as your salesperson because he will go the extra mile and make sure you’re fully satisfied with your purchase!
Had a great experience purchasing my sectional. I was a little unsure on size and setup but Skyler talked me through everything and was a huge help. He was very friendly and since I’m brand new in town that was refreshing.
Justin is probably one of the most genuine people I’ve met in retail. He made us feel relaxed and at home the second we walked in and was extremely honest and caring about making sure our needs were met with a sofa. Very communicative about updates on pieces were interested in and not at all pushy about selling, it was totally left up to our decision making. It was a great experience to deal with him and make our first major furniture purchase here. We would definitely come back again based on our experience with Justin at Ashley.
Chris McEwen was our rep today. He was very professional and honest. Answered all of my repeat questions so we could make informed decisions on our purchases. Most importantly he was NOT overbearing or pushy which would have had us walking out of the door without anything. Would recommend working with Chris!
Justin was extremely helpful, patient and friendly today while we shopped for a couch. He was knowledgeable about the products and walked us through their various traits to determine what works for us. Ashley Furniture, give this man a promotion!
Kota was awesome
Great experience with Aaron! Patient and very friendly to deal with.
Very good customer service. Salesman introduces themselves then leaves you to wonder the store. Absolutely no pressure which is why I keep going back.
I recently had the pleasure of working with Kota at Ashley furniture. He was extremely friendly, helpful, and knowledgeable. He made the experience very pleasant :)
Yay, we finally found missing pieces for several rooms in our home! Skyler was an absolutely essential resource in our search. He went above and beyond helping my wife and I. We had unique requirements and his patience and expertise were completely crucial in our search and ultimate decisions. We are excited to get all of our pieces delivered next week. Thank you Skyler and Ashley Furniture for your help. Much appreciation!🤙🏻🙏🏻
Had an amazing experience buying a couch with Skyler! This was a really big purchase for me for my first apartment on my own and Skyler made everything about the process seamless and so much less stressful for me. He was friendly, knowledgeable, and patient. I’ve never had so much fun in a furniture store lol. Highly recommend and I will definitely be returning!
Skylar is the bomb!!! I bought a sectional and he was very patient with me and listened to all my needs… then I needed to add more stuff he made it very easy by giving me a call and doing it over phone since I have a hectic work schedule, will be buying a lot more furniture from him soon give that man a raise!!!!
Great service & advice; ie: where & options
I recently had the pleasure of working with Skylar at Ashley Furniture, and I couldn't be happier with the experience! Skylar was incredibly helpful, knowledgeable, and attentive to my needs throughout and made the shopping experience smooth and enjoyable. The level of customer service was outstanding, and I truly felt valued as a customer. I highly recommend seeking out Skylar if you're looking for great service at Ashley Furniture!"
Dane was a tremendous help in our purchase. We will be back!
Aaron was very easy to work with. He listened to what we were looking for and didn’t pressure us.
Aaron was great to work! He didn’t apply any pressure, and made sure we got the best price!! Thanks Aaron, we’ll be back to see you!
Kota was extremely knowledgeable and helpful in fulfilling our ides into reality. Great customer service
Great customer care and salesman
Skyler is a couch wizard. Cheers mate. 🍻
Upfront on pricing and matched offer from another vendor Friendly and efficient Thank you for you help Justin!
Dane, our salesman did an excellent job helping us with our living room furniture! Purchase was fast, easy and fair. Everything was explained in detail.
Justin was very professional and attentive to my needs.
Had a flawless experience there with our recent couch purchase. Justin was awesome in helping us every step of the way. If you go here ask for Justin he’s great!!!
Chris was awesome, gave us time to think and look around and found exactly what we wanted!
Laid back staff, easy shopping. Good selection, fair pricing.
Thanks Dane so much for all your help today!
Chris was extremely helpful and respectful of me taking time to make decisions! The staff explained everything in detail and don’t pressure. Would highly recommend looking around here!
My husband and I have been in desperate need of a new mattress and bed. Justin was AMAZING in helping us find what we needed, within our budget. I am on that doesn’t like to feel pressured to purchase and Justin did not make us feel that way. I am VERY excited for our new bed and how much better our bodies will feel. If you are looking for someone that’s going to listen to your needs, work with you, and also be patient in the process… Justin is your man !
Justin was extremely helpful
Service and assistance was fantastic! Dane was super helpful!
Dane was extremely helpful in helping with our decision on a sectional. Will definitely be back to see him in the future.
I went into Ashley furniture a few weeks ago just to start my search for a dining room table. I met Kota and spent about 10-15 minutes with him, seeing the tables in stock that met my specifications. I wanted to check out other store options but I wasn’t able to find anything I liked better than the table I found at Ashley, so today I went back. Kota was there again today and was able to help me purchase a wonderful table, as well as an exceptional protection plan. It was a great experience because Kota is very knowledgeable of the products and is very personable & helpful. Should I have any other furniture needs in the future I will definitely be shopping at Ashley & asking for Kota!
Chris was absolutely wonderful! He knew exactly what we were looking for and answered all of our questions.
Chris was very hopeful! Showed us the couch we wanted and was very fast to help
Chris was fantastic with his customer service! We walked in and had an idea of what we wanted and he took us straight back to it. Wasn't pushy or trying to get us into something more pricey. Great employee, would definitely deal with him again.
Dane was incredible!! So helpful during our decision making process and final transaction.
Dane from the Ogden store was incredibly helpful and very nice. Was not pushy at all and is a great salesman!
I recently had the pleasure of working with Justin from Ashley Furniture, and I cannot express enough how impressed I was with his professionalism and dedication throughout our entire shopping experience. From the moment we entered the store, Justin greeted us warmly and took the time to understand our needs and preferences. His knowledge of the products was remarkable, and he patiently answered all our questions, providing valuable insights that helped us make informed decisions. What stood out the most was his commitment to follow up with us after our initial visit. He reached out to ensure we were satisfied with our choices and offered assistance with any further inquiries, which made us feel valued as customers. Justin's attention to detail and genuine care for our experience made a significant difference. He went above and beyond to ensure we were happy with our purchases, and it was clear that he truly cares about his customers. I highly recommend seeking out Justin if you're shopping at Ashley Furniture; his professionalism and dedication will enhance your shopping experience!
We had a great experience with Justin. We came in looking for a bedroom set and found one. Justin was super knowledgeable, a good listener with no pressure. We will be back!
Chris spent hours with us and was so kind and very knowledgeable! He helped us pick out an entire house worth of things.
Kota was great and helped us find the perfect couch!
Thanks to Chris l will be very comfortable in my new couch watching the dolphins try to salvage their season.
It’s been great working with Skyler Staple! We recently moved to Surf City and needed multiple rooms of furniture. He took the time to understand what we were looking for and worked together us to find the best options! Highly recommend him for anyone in the market!!
Aaron did a great job getting a deal for us.
Chris was very knowledgeable, friendly, and helpful.
Aaron at Ashley is very helpful and knowledgeable, and made the experience shopping at Ashley an enjoyable one. I am glad to have a store with a great selection and a furniture pro with a good eye to help me get my house spruced up!
Had amazing service!! Dane was super helpful and knowledgeable. No pressure purchase; went great! 10/10 recommend
Bought a sofa from here. While the sofa itself is great, be WEARY if their insurance they up-sell. We have tried over 4 times to submit a claim online to have someone come clean a stain on the sofa. Without going into details, it is very clear in my opinion they purposeful try to prevent claims from being processed. It feels like a scam, and clearly shady practices by them.
Extremely helpful and super friendly
One of the best customer experiences I’ve ever had
Aaron was such a wonderful sales rep! He never once pushed us, and was willing to help when we had questions. Best experience we have had in a furniture store.!😊 Will definitely be coming back here!
Wonderful experience in this store! Aaron was very helpful, kind, and patient.
Purchased 2 rooms of furniture that fits perfectly. Salesman was very helpful
Terrific! Great job Dane!!!
Chris did a great job showing us around and helped us out to find a new sofa.
Dane was awesome and efficient! Very knowledgeable and fun. Great experience!
Aaron was excellent at helping me find a sectional sofa for a killer deal! He didn’t try to upsell me anything that was outside of my comfort zone which I appreciated! He was able to add on discounts to an already good deal to make it to where I could buy a nice couch I originally didn’t think I could afford.
I had a great experience in your store yesterday! Skyler took very good care of me and made sure I was completely satisfied with the recliner that I chose by having me to try out a variety of recliners that were on the showroom floor. He was very patient and caring of my wants and needs, and he was never, ever pushy with the sale. I thank you for having him on your team and I also want to personally him for his kind, and patient attitude when is came to dealing we me a disabled veteran!
Justin was great and showed so much patience when working with us! He took time to hear us and assisted us in making the best decision for our new home. Thank you!
I walked into Ashley furniture store in Wilmington, NC and met a customer service super star named Skyler Staples, that's right you heard me... "Super Star." I bought my sectional couch without hassle, haggle or stress. Quick and easy process and I got money off for participating in their St. Jude fundraiser to include a discount on my diamond services for sectional repairs and/replacement. If you want a good deal and great service combined go to Ashley furniture store and speak with Skyler - he will definitely take great care of you!!!!
That place is amazing. I find everything I need and Skyler (seller) is awesome. Very polite, friendly, and made us feel very comfortable during the purchase. I will definitely come back and recommend it to everyone.
Chris did a Great job explaining my many questions.
Skyler at Ashley furniture in Ogden was VERY attentive & Friendly as soon as we walked in and throughout our entire visit. He was extremely helpful and knowledgeable. He made our time furniture shopping actually enjoyable. Great Job & Thank you so much to Skyler!!!!! 👏👏
Kota was so helpful and answered all of our questions! It really was a breeze with his guidance. 10/10 recommend!
Awesome experience, looking for the right sales check out Skyler he was very thorough with putting the whole package together. Awesome Job!!!
Skyler thank you for your service, it was excellent. You showed us several options of what we were looking for and gave us time to decide, I loved the service. We will be back
Patience is a virtue … especially in furniture shopping. If you are looking for a pleasant shopping experience, I could not recommend Aaron more. He is very knowledgeable about the products. Go find him at the Ogden Ashley store.
Aaron was patient and had great care helping my mother select a new living room set
Kota helped us buy a couch and a dresser. Thanks Kota!
We had an absolutely phenomenal experience with Dane. He gave us a wonderful tour and knew how to look for our styles and he gave us good advice and a great discount!! I would definitely recommend!
My husband and I walked in, hoping on a whim we would find barstools for our son’s new home. Thanks to Skyler and his assistance and attention to what we needed we were able to walk away with not only barstools for our son, but also barstools for our second home as well! Skyler was terrific. Wonderful asset for you guys at Ashley Furniture. He’s a keeper!!!👍
Always a great experience! We have furnished almost every room in our home from the Wilmington location and their customer service is top-notch. Ask for Kota, he’s the best and we promise you won’t be disappointed!
Skylar was most helpful, we were shopping for a smaller dining tabe. He listened to our needs and was able to show us several in different styles. He did find the perfect tabe to fit our room. Helpful in chair selection and making it a complete package. He even followed up with us when we had to delay delivery due to water damage our house. Skylar and Ashly gave great customer service.
Aaron was very friendly and super helpful!
From the moment I walked in, Aaron was incredibly welcoming and attentive. He made sure to answer my questions, show me other options and even helped with my two little ones while I was handling paperwork/checking out. Aaron’s friendly attitude and genuine care made all the difference. I highly recommend Ashley Furniture to anyone looking for top-notch service and make sure to ask for Aaron when you do visit the store!
Chris was great, very helpful.
Justin was very helpful with our purchase of table & chairs. We were able to get everything processed efficiently.
Justin is the best and amazing customer Service
Great service from Justin!
We had a great experience shopping at our local Ashley furniture in Wilmington/Ogden, we were greeted when we walked in (a rarity these days!) and left to browse, then our very helpful sales associate Skyler was amazing and answered all our questions clearly and gave us the info we needed to purchase some great dining room chairs. The design of the chairs is really nice and contemporary, looks well made and were comfortable. I like being able to see furniture in person versus online. Great service and product!
Justin was terrific. Very professional and friendly.
We were looking for something particular, a corner accent chair, and found it at Ashley. Then, we started looking for other things that might go with our previously purchased couch from Ashley, and the salesman, Kota Bennett, went out of his way to help us. In the end, we couldn’t decide on the other thing, we still left happy with our chair purchase and Kota was a big help. We’ll continue to shop at Ashley HomeStore in Wilmington.
We walked in Ashley met Skylar he immediately showed us the recliner section. He was knowledgeable courteous and professional We purchased our recliner and batta boom we were out the door Very happy with service and detail attention Thanks Skylar and Mary
Was greeted immediately upon entering the store & offered help. Questions answered with professionalism. No pressure applied. I was impressed when I walked in the store the next day & remembered by Kota. He was readily available & had time to answer more questions & to explain anything I needed to know. Kota was professional, kind, personable, & knowledgeable.
Styler IS THE MAN!!!!! Great customer service and willing to go above and beyond to make sure what you're getting is what you need. Definitely going back to get future furniture!!!
We recently stopped at Ashley Furniture and were greeted by Skyler. He was very pleasant and professional as he introduced himself and ascertained our needs. He quickly steered us in the direction of several dining room tables, then backed off and let us look at our leisure. When we had settled on two different sets, we looked over, nodded and he joined us. He quickly and efficiently pointed out the difference between the two sets. When we selected one, but were undecided on the coloring, based on our conversation he astutely pointed out the reason we should go with the particular color that we did indeed purchase. I think the dining room set was the final piece of furniture we needed to purchase. However, if, at some point, we need another piece we would definitely seek out Skyler and Ashley Furniture.
I had a great experience at Ashley on Market St. Dane took the time to explain different furniture and financing options as well as answered all questions that I had. Dane made sure I felt comfortable making my purchase. I highly suggest going here for any furniture needs!
Dane Thompson, was not aggressive at all extremely helpful and organized made my shopping experience a breeze
We had an awesome experience with Skylar. Bought furniture for our new house from him and then came back to add pieces. He helped us through the entire process and made it super easy.
Chris and Skylar exceeded our expectations throughout the entire furniture-buying process. We were in urgent need of furniture, and they went out of their way to ensure our selections were reserved promptly. Their efficiency and friendliness made the experience seamless and stress-free.
Relocating from Massachusetts and worked with Skyler and he was wonderful. He answered all our questions and provided excellent customer service and layout advice for the 2 rooms of furniture we purchased. Skyler went above and beyond to make sure we were satisfied customers! We will definitely be back. Thank you Skyler!!
Overall a great shopping and buying experience for a couch with Skyler! He was very knowledgeable and listened to what I was looking for and made great professional recommendations. I was able to find a couch I wanted and he made the buying process simple and stress free. I highly recommend working with Skyler for your furniture needs!
Chris was awesome and was very helpful!
Aaron was a huge help with researching the sectional couch we wanted but couldn’t find online. He easily found it, ordered and finalized financing for us within an hour. Would definitely see Aaron again!
Great easy customer service. Aaron did a great job!!
Justin was outstanding. He was very patient, he answered all our questions and stayed almost until closing to ensure we got exactly what we wanted. Best customer service experience in a long time. Will definitely continue shopping with Justin.
I just want to mention Mr Chris was the best helping us choose and answering all of our questions. Deserves a big raise.
Made a purchase with Skyler and he was amazing. Took the time to sketch our living room and came up with the best layout for our space. He found us the perfect furniture for our new home. We will definitely be purchasing more from him.
This store and Justin is awsome. He was very accommodating to what we needed. I'm looking forward to shopping here again.
Kota was a great salesperson to help us with our home needs. Greeted us at the door and walked us through the steps professionally and in a timely manner!! Go see him!!!
Skylar was amazing at helping me decide from color to size and how many pieces for my living room set. He went the extra mile and moved end tables from the back room and all over the show room to put next to the sets I liked for color matches ... truly a pleasure to work with! My furniture will be delivered soon and will put up a new review on that experience also!
Me and my fiancé went into Ashley Furniture to find a couch that would fit our space perfectly, Skyler greeted us as soon as we walked in, I told him what we were looking for so he showed us everything in our category and we ended up finding the perfect couch for us, he was a phenomenal salesman, some are way to pushy and just over the top but he was just what I look for in a salesman, very attentive and polite, definitely recommend going to see him for all your furniture needs
Thank you for awesome customer service!
Dane was so helpful and made the experience great!
Justin Peacock was available and ready to help me as soon as I walked in the door. I knew what I wanted and he helped me with my transaction and made it quick and painless. Thanks Justin!!
Chris was phenomenal and patient with helping us purchase our new sectional! Repeat customers!
Kota was so helpful for me today. It was my first time buying a couch and he couldn’t have made it easier. I recommend him for anyone looking for furniture for their home.
I went to the store just to look. I ended up finding a sofa that I really liked. Skylar helped us and answered all the questions and I bought the sofa that I wasn’t planning on buying that day. The store has a good selection of everything and the staff is nice.
We walked in with a unique & specific piece we wanted. Justin helped us find it online and matched online pricing. Very pleasant to work with.
Really good service. Justin got me a great deal.
Great selection, great prices…Kota was very helpful with our purchase. No pressure sales tactics…we’ll be back! Thank you.
The store was closing but Chris was happy to help me and my girlfriend. Ask for Chris he will help you find the perfect furniture.
Chris was so helpful today, me and my boyfriend finally got our dream couch today thanks to him, so if you ever need anything from here, go look for Chris!
I thought I had an idea of what type of couch combination I wanted when I visited Ashley, but when I saw the selection, I was very impressed. Justin was very helpful in answering any questions I had and narrowing my selection based on what I was looking for. He described the differences in couches and fabrics and what would be best suitable for pets. I was very happy with our final selection and am looking forward to its arrival.
Kota greeted me as soon as I walked in the door. He assisted me right away and provided excellent customer service, he was also fun and made my shopping experience entertaining! I will definitely look for him whenever I return to make another purchase!
Great experience ordering a new sectional with Justin Peacock as the sales rep. No pressure and easy to work with! Thank you!
Skyler over at Ashley Store off Market St was so helpful he took his time to show and demonstrate to me and my wife, the beds and frame features and made sure we got what we wanted and made the experience very enjoyable, thanks again Skyler
Justin was a big help. very knowledgeable and listened to my needs and wants. Helped to get me the best deal available. I would recommend him to all my friends and family. Thanks a lot -Justin!
Skylar was very kind and did a great job helping me purchase a couch. Entire process was very smooth! Highly recommend this place. -Alicia
My wife and I had a phenomenal experience at this Ashley Furniture store working with Skyler and his team to help us out. Skyler was incredibly helpful and informative as we looked for new furniture and even helped us manage our 3 year old son as my wife and I tried to talk about what our purchase was going to be. After having previous bad experiences with salesmen at other furniture retailers, it was incredibly refreshing having someone who was truly there to help us out and not try to up-sell us on our purchase. I would recommend this Ashley store in particular to anyone looking for furniture in the area.
Aaron helped us with our couch today. We came into the store hoping to find a piece that will last us for a very long time. My husband and I circled the store sitting on all the couches on the floor. Aaron took his time to explain all the differences good and bad. This really helped us make our decision and gave us the confidence to choose a piece of furniture we loved. 100% recommend going to this location. You'll find they aren't trying to just sell you on something. They want you to find something that's right for you and your family.
Me and my family have bought from this store for years. Always have a wonderful experience! We usually buy with Skylar but we had Chris today and he was wonderful! Very patient and answered every question. Found us the best prices. This is a great store and great people working! Thank you Chris!
Great experience shopping there. Skyler helped me out and he was great. As other reviews say they aren't too pushy but are very helpful in guiding you to the right purchase. If you find yourself at this store, ask for Skyler!
Aaron was amazing!! Great furniture
Aaron was super helpful!
Had a great experience buying bedroom sets for our growing twin boys as they move into their own rooms. Skyler helped us out and was awesome. In and out in 35 minutes.
Thanks to Skyler for great personable service! I'm sure we will be back for more!
Skyler provided a great consumer experience. I will be returning for additional pieces.
We had an awesome experience buying our new couch at Ashley. Ask for Skyler when you go! He was very personable and really took the time to listen to what we wanted. Once we decided on the couch, he made the purchase quick and easy!
Ashley is a great furniture store. Quality products. With the help of Kota we purchased several pieces. Just what we were looking for. Highly recommend Ashley for yiur furniture needs.
Justin in the Wilmington store was simply amazing. We came in with no intention to buy, but he was so friendly and knowledgeable that I left with new furniture! Justin is an awesome salesman and such a friendly person!
Justin in the Wilmington store was very friendly and knowledgeable about the furniture. He was very helpful! He let us walk around and look and didn’t bug us every second but would keep coming back to us. He answered every question we had. We just went in to look but we left with a new living room suit. Justin was awesome!!!
Aaron was the man! Best sales rep- helped us tremendously find exactly what we needed; honest and didn’t pressure us into making a purchase. 10/10 recommend
Skyler helped my boyfriend and I find a couch for our first apartment and was extremely helpful with the decision and process! Can’t recommend them enough!
Recently we were in the market for living room furniture, visited several local places to no avail. Found Ashley Furniture off Market street, best experience and absolutely the best salesman ever in Dane Thompson. Will be back 100%.
Incredible experience working with Skyler! Very thorough and patient with our questions. Great energy even on a Saturday evening!
Chris did a fantastic job helping us find and purchase a couch for our first home! Thank you!
Dane was really helpful on the deals and information that was provided
WOOOO GO CHRIS!! Chris was awesome help!!! WOOOOOO GO CHRIS
I walked into Ashley furniture to do a mattress test and left with a wonderful couch! The salesperson, Justin, was extremely helpful and he brought in a manager, Kota, to make sure I knew all my options. I purchased a couch that is perfect for my apt.! I’ve always been a fan of Ashley furniture and Justin and Kota didn’t let me down! Highly recommend the Ogden location as all the staff I met were great.
Dane was very helpful in helping me select my first long term couch! The payment system went down (no fault of their own!) and they were still able to accommodate and make the transaction as easy as possible.
Chris was amazing!!
Justin peacock provided amazing service and was very patient
Great customer service and quality furniture & great prices! Flawless purchasing experience!
Dane got my boyfriend to spend the 8 grand he didn’t want to spend! LOVE IT! thanks for helping me shop
Good and happy service dane is super helpful
Justin peacock did a great job!!! Definitely recommend him!!!
The staff were super friendly and helped me out on replacing a cushion on my couch! Great team!
Great experience! Skyler was really helpful and not too pushy so I bought a sofa with cheap delivery.
Kota Bennett was our sales associate at the Wilmington North Carolina store. He spent great deal of time with me and my family while we shopped to furnish our entire new home. We feel that he went above and beyond. With his knowledge and patience. Helped us with arranging our purchases from out of state. He is a complete asset to the company, and I will be recommending him personally to family and friends. Great job….. thank you.
I went to look for a mattress and left with an entire bedroom set. My sales person Skyler was amazing! He went above and beyond to help me. Listened to exactly what I wanted and pointed me in the right direction from start to finish. I can not wait to get my stuff. I would recommend Skyler hands down.
Dane is awesome! Ashley (Market St) my first stop before I go anywhere else
I had the best experience shopping at Ashley Furniture! Skyler was very knowledgeable and helped me pick out the best couch for me! Would definitely recommend.
Excellent customer service provided by Chris. He made the whole process enjoyable and helped us to understand little detail and select the right couch for us!
Our sales representative Dane was very helpful on making our selection. He definitely is customer oriented.
Bought just the recliner I needed to recuperation from my knee replacement. We were able to take it home that day
I highly recommend Kota. He helped my fiancée and I with furnishing our first home. He made our experience stress free and gave us a really good deal. Thank you Kota!
So I was on my way to Big Lots to get a cheap bed frame again because the last cheap bed frame broke. They didn’t have anything I wanted so I decided to poke my head into Ashley Furniture just to see if they had anything in my price range. Skyler immediately greeted me upon entering and actually meant it(rare). I told him what I wanted he pointed me in the right direction and let me browse without being that “pushy” salesman. He gave me answers to my questions and a AWESOME deal on a Queen Bed frame. I have my eye on a reclining movie chair and when I get ready to get it, I know exactly who I’m gonna go see.
Skyler helped me pick out the perfect recliner for my nursery and made the buying process super laid back and easy! Highly recommend this Ashley location and Skyler!
Our service was top tier! Aaron helped us and was very attentive, but never pushy, and did not hover. He was friendly and knowledgeable. Elevated our shopping experience with his above-and-beyond attitude. My 4 yr old said, "has a nice smiley face".
Dane was amazing. He helped my daughter find everything she needed.
Dane was fantastic very informative and helped a lot with my nieces new move!! I recommend Ashley furniture very nice place!
Dane was great. He helped me find amazing furniture for a good price. Everyone in the store was very nice. Will be coming back!
Skyler was great! He showed us the variety of sectionals that we were interested in and gave us space to test them out. I’m looking forward to enjoying our new furniture !
I absolutely cannot express how helpful, kind and friendly Skylar Staples is. He made the entire buying process easy and smooth. Highly recommend. Will definitely go see him next time I need new furniture.
Great experience at the Ashley store. Dane was super helpful with the process!
The consultant was very helpful and made our purchase vert easy. Definitely would recommend.
Chris was very professional and did everything he could to accommodate our requests. He went out of his way to show us every possible option for a table we wanted.
We went to Ashley furniture looking for a recliner after visiting a few other stores. We were fortunate enough to get Kota as our sales person. Kota was amazing. So helpful with any questions we had, pointed us to some options, and gave us space/time to browse around without feeling pressured. Kota was attentive and extremely helpful without being pushy in the least. We could not of had a better experience with Kota and Ashley furniture. The furniture speaks for itself, but it was Kota’s excellent customer that made the difference. We’ll be buying all of our furniture in the future from Ashley furniture and specifically Kota.
Had a wonderful experience with Aaron at the Ashley store. Went in for a small desk for a guest room for the house we just relocated to and came out with a desk, a beautiful dining room table with six chairs and a sideboard. Very professional, very hands off, and very easy to work with! A true pleasure…..
Chris was very helpful! Ashley’s Furniture in Wilmington is great!
Super easy working with Chris today, excited for my new kitchen table!
Aaron was very professional and super helpful! I loved the no pressure approach as well! Overall a great experience…. and we did spend some money!!!!
Heck yeah Chris is the best
Dane Thompson was excellent. He was patient and thorough and listened carefully to my furnishing requests. We came to a perfect solution to the problem. I am grateful.
The staff here are incredibly helpful and I walked out with everything I was planning on getting. Would definitely recommend coming here next time you’re in need of furniture.
Just found the perfect furniture for my study at Ashley! Aaron was great to work with!! I will be back!
Aaron was great! Friendly knowledgeable service.
Great experience. I am very picky and specific of what I want but I also had a specific request due to the size of my apartment. Dane was amazing working with me and he throughly helped me pick the sectional I wanted. The application process was smooth and stress free. Discounts were applied so I left happy with my purchase! Thank you.
Chris here at Ashley homestore is the man, if you need help definitely ask him.
Everyone was super sweet and helpful! I highly recommend this location! Chris is who helped me out, and he was great!
Chris was really helpful and quite nice. Thanks!!!
Dane was a huge help with our new mattress, would come back for everything else! Thanks so much
Dane was very helpful in getting us our new living room set along with some items for our nursery. He did a great job explaining our financing options and quickly helped us process our purchase. We are happy with his help.
Chris was very personable! He let us take our time but was there when needed. Walked out with exactly what we wanted!
Aaron was awesome to work with . He was very personable, easy to talk to and I will definitely be asking for him when I return to Ashley . Awesome customer service !!!! Thank you Aaron !
I recently had the pleasure of working with Dane at Ashley Furniture Store, and I couldn't be more satisfied with the experience. From the moment I walked in, Dane greeted me with a warm and friendly demeanor, instantly making me feel welcome and valued as a customer. Dane's extensive knowledge of the store's products was evident. What stood out most was Dane's exceptional customer service. He went above and beyond to ensure my wife and I were comfortable and confident in my purchase decisions, offering helpful tips and making the entire process seamless and enjoyable. His professionalism, coupled with his friendly and approachable nature, made the shopping experience a delightful one. Thanks to Dane's assistance, I found exactly what I was looking for, and the quality of the furniture exceeded my expectations. I highly recommend Dane at Ashley Furniture to anyone seeking top-notch service and high-quality furniture. He is a true asset to the store, and I will definitely be returning for any future furniture needs. Thank you, Dane, for your outstanding service!
Aaron was fantastic! He helped me find everything I needed.
My shopping experience with Dane at Ashley was super. I now have exactly the chair I wanted and he was ever so patient while I dithered making decisions. Confirmation of delivery date reached me before I returned home.
Dane was awesome!
Extremely friendly and helpful staff! Chris helped with everything I need and made it very easy.
The experience was a great experience, the sales person was very helpful
Great customer service, Dane is the man
Chris was exceptional , answered all questions and made my experience as a customer pleasant.
Kota was great, no pressure buying experience. Would definitely buy here again.
Aron is great.
Dane was super helpful!!
We will be receiving our couch set on 6/26. Chris was courteous and professional throughout my shopping experience. We are hoping to be back to look for a new matress sometime soon
Dane was very helpful from the beginning! Make the purchasing process super easy!
Dane was absolutely wonderful and we will definitely be back to buy more furniture soon!!
Thank you Dane for the exceptional customer service experience.
Fantastic
Dane was phenomenal!! He was so patient as we waited for the perfect timing to purchase our sectional. We visited multiple times and he was always welcoming, but not overbearing. All the stars and flowers for him!
I have had a great experience shopping at Ashley’s, largely thanks to Dane’s assistance. His patience and expertise has made my shopping experience easy.
Aaron was an absolute joy to work with.
Chris was super helpful and up front about everything. No pressure and not followed around the store. Great selection.
Great experience with knowledgeable staff. Chris was great to work with, go see him!
I knew exactly what I wanted when I got there but the wide variety a beautiful furniture at a reasonable price. I was only going in there for a bedroom set and I came out with three rooms at a phenomenal deal. The people are great. They’re wonderful to work with their patient. They’re kind, I’ll tell anybody Ashley furniture go for nice job guys
I recently went to Ashley Furniture on Market Street Wilmington NC. I was greeted by a nice young man! Dane was very knowledgeable and helpful in helping me to choose the correct bed for myself and husband who is disabled. The transaction went smoothly! I highly recommend Ashley Furniture for all your furniture needs!
Stopped in to look for a sofa and chairs with a wild idea and Chris was thinking out the box with me and we found the perfect pairing. So if you are looking for a coastal idea for your living room Chris is your man. I highly recommend
Dane was very helpful and kind please ask for him you will not regret it
Skyler helped make our sofa hunting experience easy. He showed us sofas in our budget, and then expanded upon and honed in based on our needs. He knew his inventory well because he was able to put together a sofa for us which was not on the floor and fulfilled our specifications. As a side bonus we got a great overview of mattresses that we brought up based on our interest in the Purple mattress, and answered all of our questions. So now we know where to go and what to get when we're ready. Thank you, Skyler!
Outstanding customer service! Dane went above & beyond my expectations to accommodate me with my purchase. Awesome experience!!
Chris helped us purchase a bed frame. He was very honest and easy to work with. Definitely would come back.
Aaron Hoplight is the best furniture consultant in all of Wilmington. His attention to detail is second to none and he is always my first phone call when looking for furniture
Skyler helped me with my purchase and was exceptionally kind. I loved the fact he let me let me look around without any pressure. When it came time for my purchase he was quick and efficient..
Thank you, Skyler for your assistance at Ashley's. Jerry and I are happy with our Stoneland sofa and recliner. You are Superb!
Aaron was great today! We went back and forth a ton and he was ever patient and got us all the information we needed! Thanks so much, super excited for our new furniture!
Had an amazing experience shopping for a new mattress with Chris!
Nice 👍🏿 customer service Aaron 😊
Chris was awesome to work with! Beyond friendly, very approachable, knowledgeable. He makes himself relate to you. He answered all questions quickly and thoroughly. We selected the right sectional couch for our house. We had a couple of twists came up on our end while trying to make the purchase. Chris’ patience and guidance helping us navigate our situation resulted in a smooth purchase. I highly recommend Chris & Ashley Furniture off Market St.
Skyler is absolutely the BEST salesman of all time to work with and makes the process of buying furniture a breeze. He made sure I knew all my options, both furniture wise and financially, and I couldn't be happier with my experience or my purchases. I would never have wanted to go through this process with anyone else. As soon as you walk through the door of Ashley Furniture, I can't stress enough to ASK FOR SKYLER!👍
Skyler was amazing to listen to exactly what we needed for a small studio apartment and help us to find the perfect open sofa table with bar stools. He then went above and beyond to help us load it all! Thanks, Skyler!
Aaron was excellent. Very helpful and great service.
Aaron was very helpful and spent quality time with us to find the perfect couch.
Bought our first couch together from Chris - he was excellent. Not pushy, patient with all of our questions and multiple visits. The price was right for the quality. Definitely will consider for future purchases.
Great experience at Ashley’s. Skyler was awesome helped with all the options and no pressure. He walked us though everything even brought different pieces with different color schemes. Amazing experience.
Was wonderful love my new couch
Aaron and Mary took good care of me and helped me receive the best deal on the piece of furniture I needed!
Chris was outstanding and provided great options and excellent customer service!
Skyler was very professional and extremely helpful! He walked us through all of our options, explained the differences in detail, and provided us with clear answers to every question we had. He gave us our space when making a decision in order to not crowd or pressure, and assured us a specific delivery day & time after deciding. I highly recommend Ashley Furniture and when going with them asking for Skyler to be your go-to guy!
Almost gave up the hunt looking for the perfect furniture when moving to my new home for something that would fit the space and also go with the other few pieces I already had, but Skyler was fantastic helping me find exactly what I needed!! Definitely the man to see if you need new stuff!
Great experience with Skylar Staples at Wilmington location. Extremely helpful with a passion for great customer service! Very pleased with our experience. Thank you Skylar!
Had the pleasure of working with Skyler on a new couch purchase. Skyler was easy to work with and was a tremendous help along the whole buying process. The process was easy and simple. Would recommend for any furniture purchases.
Chris was absolutely amazing! He took the time to make sure to answer all of our questions. The product was well put togther, but his customer service is what sealed our decision to buy from Ashley.
Spent a few hours helping my youngest sister pick out furniture for her new home. Skyler was extremely knowledgeable, personable, and patient throughout the entire process! Would definitely recommend both this store and Skylar.
Skyler was great! Knew how to customize the furniture to fit our space and how to get us the fairest price possible
Great sales experience. Bought a bedroom set.
Dane was incredibly helpful and helped us find what we needed for our new home!
Very informative and professional and polite,very comfortable experience.
My boyfriend and I came to the store looking for furniture for our new apartment and I have to say John was more than attentive to our needs and beyond helpful in making our decision an easy one. John certainly made lifetime customers out of us. 10/10 recommend the store and John’s help for all of your furniture needs.
Extremely happy with my time at the store! Skylar was incredibly helpful and helped us find exactly the couch we were looking for. He was awesome to work with and I will 100% be doing all my furniture shopping here.
Skyler was very helpful finding my family a sofa. He is very knowledgeable and honest. I definitely recommend seeing him if you are looking for any new furniture.
I had a great first time furniture buying experience at Ashley. Ask for Skyler. He was very professional and did not pressure you.
Chris and Kota are phenomenal. They were patient, informative, supportive, enthusiastic, and willing to work with my partner and I on pricing. The store is well maintained, all staff seem friendly and not pushy when it comes to sales, overall fair prices, delivery time frames are reasonable, and has a lot of variety to choose from (and if it’s not in store, online has more options). I will be going back for future purchases.
Skyler from the Wilmington, NC Ashley’s furniture store is the absolute best of the best for any of your furniture needs or wants. He helped me completely furnish a 3 bedroom apartment on a budget that gave me the best bang for my buck! Cannot say enough good about my experience with him. He will not disappoint!!!! Ask for SKYLER if or when you visit the store!
My mom needed to furnish her entire apartment and we walked in and got immediate help without any annoying pressure put on us. The experience was made smooth and easy by Skyler! We were thrilled with the outcome and how simple it all was … this is your furniture guy hands down. Thrilled with our experience and will return for any of our future needs.
Dane was incredibly informative and helpful with finding us a couch. Highly recommend seeing him when you go to Ashleys!
I went in to the store to look at dining and bedroom sets and Aaron greeted me at the door. He was very helpful without being pushy and walked me through every step of my purchase. I am extremely pleased with the whole experience and will return to Ashley Furniture for any future furniture needs!
Skyler did an AMAZING job!! Thank you for all you do to help out your customers! :)
Went in today just looking to get ideas for some furniture for my new place. Went in with the intention just to browse, but had the pleasure of working with Skyler to get some opinions. He was absolutely phenomenal in helping me piece a few things together and got me hooked up with all of my needs! Without a doubt will be coming back to work with Skyler for any future furniture shopping!
Wow!! I am so so so happy with my experience here. Skyler was able to hook me up with an amazing deal on the sectional of my dreams! I was not confused about anything. Everything was extremely simple and Skyler laid all of the details out to me slowly and made sure I was following each step. Left with a great deal, monthly payment that worked for me and the best sectional!! Thank you Skyler and Ashley!
I bought a Tempurpedic with an adjustable base from Skylar and i felt at ease through the entire process. He was very friendly and very professional! Overall it was a great experience, and Skylar has been helpful and accommodating through the whole deal!
My husband and I came in about a week ago, to find a new couch. Skylar was such an amazing salesmen, that wasnt just worried about commission, like most people usually are. He wanted to make sure that we went home with what we wanted and could afford the most. He was also such great help! I highly recommend you go into see him, when you go to make your next furniture purchase :) Thanks again, Skylar! We love the new couch, and we will see you next time :)
Fast, efficient, and knowledgeable!!
Expert personnel showed us what we were looking for, even applied discount without asking. Courteous and attentive not hovering.
Excellent experience all around. No sales pressure and a very knowledgeable salesman. Prices are great and the huge selection of products helped us find the perfect pieces.
Skylar was extremely knowledgeable with items in the store. Was honest and not pushy!
I'm happy with the customer service I received from Aaron H. This is the second time he has assisted me with an purchase. He was very, professional, thorough and attentive to my purchase needs. Debbie...
Chris was very helpful, and got us taken care of right away. Highly recommend working with him.
Chris was awesome. After looking at different places for the past 3 weeks. He helped us as soon as we got in the door and in 1/2 we found our couch and coffee table Thank you again
My experience with Ashley Furniture was wonderful. My sales person Dane was very helpful and not pushy at all. Would definitely go back again!
Exceptional service from Aaron! Super fast and simple
I'm not one for doing reviews, but when Skyler approached me at Ashley furniture I instantly knew I had to buy a couch from him. Skylar's helping out Skyler's and all. However, Skyler is possibly one of the least annoying sales representatives I've ever encountered, while also having a great personality for customer service. So, Bosley is here to say a big THANK YOU to Skyler for helping his mom pick out his new sectional
Greatest experience! Skylar was awesome in helping us with choosing the right accent sofa with just a cushion I had brought in He was so helpful! Thanks for such a great addition to your sales staff. Skylar is a stellar employee! Love the furniture too!
Easy, not pushy and very, very helpful
Workers were super helpful when trying to look and buy a new couch.
I went to Ashley furniture on a whim was not going to buy anything. I had a customer associate named Skyler. He was very helpful. I only had had a short amount of time and believe it or not found exactly what I was looking for. He helped, Sam move along quickly so I can make my other appointment and I was very happy with how he helped me find what I wanted. Thank you, Skyler.
Great customer service, did not not let me out of the store till he made sure that we exhausted all the options for what I was looking for And he provided everything that I needed
Very knowledgeable sales person. Knew exactly what I was looking for. I was in and out in no time and the best part with a great deal. I bought a beautiful bed frame to upgrade and complement my existing furniture.
Was in the market to upgrade our couch. Skyler was our sales person. We felt no pressure, he was extremely knowledgeable about the different couches and was able to take the information we gave him and was able to give us the perfect match for our living room. Totally recommend Ashley furniture for your next furniture purchase and make sure you ask for Skyler!
Kota was great and stopping in Ashley was a great choice to get what I wanted at a price that was on target!
Kota, at Ashley furniture, was my sales associate and he was extremely helpful and knew his products very well. I bought 2 sofas from him and ended up buying 2 lamps, as well. Kota was very personable, did not pressure me and really worked to earn my business. I'm so excited to get my 2 new sofas this week. I highly recommend him and the store as a whole.
What a great experience today at Ashley’s! Went looking for a dinning set for our sunroom and Aaron was amazing! He was so professional and extremely helpful. The entire process was wonderful!!
Skyler helped us out and was awesome! Great place! Made it easy.
My experience was great, felt like I was buying from a friend. Skyler did an excellent job at talking me through the whole process and finding what would be perfect for me.
My husband and I were searching for a couch and we were very indecisive, Kota was amazing in assisting us as were needed time to look around and ask plenty of questions. We eventually found one at this store and Kota was great helping us out with buying process!
Skyler was great to work with. He’s helped us 2 years in a row get exactly what we were looking for.
Easy experience. No stress. Chris was great. Will definitely return for more purchases.
A few short weeks ago I had the pleasure of purchasing a beautiful leather sofa which was very affordable by a sales associate named Dane. Dane did something most sales people do not do, he didn't come across as a salesman. He came across as a person. Very knowledgeable, helpful and had he not pointed out this wonderful leather sofa, we would have left the store and probably not come back as most people when they leave, they don't come back. By taking the initiative, and spending just an extra 2 minutes with me, 5 at the most, Dane was able to lock me in with this wonderful sofa which fit right into my budget. Before coming to Ashley, we were set on a different sofa and we were dropping in for one last look to make sure we were making the right decision and had Dane not been at the top of his game we would have bought a lesser couch at a higher price. Thank you for your help Dane. You got me a leather sofa for under $1000!
I’m beyond grateful ☺️ with this guys. I’m new in town and had been looking 👀 for furniture all over the place. Thanks to this guys I got out of their store with a full living room set for an amazing price. Outstanding customer service🥰
Chris was super helpful and professional, thank you!
Exceptional customer service!
Dane was awesome! He helped my husband and I when we walked in to shop for our new home. He was extremely friendly, easy going, didn’t pressure us or show us anything we weren’t interested in. He was knowledgeable and fun to work with. We will come back to see him if we need anything else!
Very friendly, helpful, not pushy sales experience here. Shopped and out the door in 30 minutes! Would highly recommend 👌 ask for Kota Bennett!
Shopping at Ashley HomeStore was enjoyable and efficient. From the moment I walked in I was welcomed by Kota who provided some guidance on what I was looking for but then let me browse at my leisure answering questions when I had them. Kota was very knowledgeable about the products and inventory and helped me make decisions that fit the space I was shopping for and my budget. Additionally, he was super patient and kind as my young daughter was with me. I will definitely be a returning customer at some point!
Went in to Ashley the other night, I felt bad as it was 15minutes before close but it was the only time I could go after work. I was greeted by one of the employees Kota B. who still at the end of his shift went above and beyond to help me. He really went out of his way to pull some strings to make things work for my unorthodox moving situation. Great employee, great store would recommend!
Ashley shopping was easy and unpressurized. Aaron was very knowledgeable about the products. We were able to engage with other employees during our 2 time visit to shop and found the Team at Ashley to also be helpful and friendly. Great price obtained as well as quality products.
Go see Aaron he was really awesome. I was one of those annoying customers that show up 10min before close. He didn’t make me feel bad. He sold me an amazing living room set that fit my budget, style, and needs. Him and his co-worker even talked to me about the warranty option which I never usually purchase. However I saw the benefits and was excited about going with it 💪
Nothing but a great experience at the store last night. I came in to find a replacement couch and some living room furniture to go with it. Skyler was the man! He helped me find exactly what I needed and got it shipped out to my house 3 days later.
My sales experience was excellent. My salesman, Dane, was extremely helpful helping me choose the right sleeper sofa.
Chris M. helped us find a perfect couch for our space. Really informative and knows materials.
We had Kota who is an exceptional person and part of Ashley’s sales team! Kota brought loyalty, kindness and professionalism to the table! We nvr felt pressured to buy and our transaction was genuine! Thanks you so much Kota, we will search for you the next time! Karen and James Mabe
Purchased a sofa and loveseat and it was delivered today. Enjoyed working with Skyler Staples. He was knowledgeable, helpful and it was a pleasure doing business with him!
Great experience with the team at Ashley! Got me what I wanted at a great price. Appreciate your assistance in choosing the right couch for my sons play room.
Kota was AMAZING!! He listened to our needs, and found us the perfect sectional for our family!! I highly recommend going to see him! Thanks again Kota!!
Kota was very helpful and got me everything I needed. It was much easier to check out in store and he was very professional.
moving from NY to NC, Skyler made the sale over the phone super simple and stress free. He was extremely helpful and knowledgeable. Would recommend to anyone !
I would recommend working with Skyler! He was patient, kind, and very responsive to all my questions and concerns. He went above and beyond to please me as a customer. Thank you Skyler. You’re the best!
Recently bought a couch and 2 accent chairs at this location and honestly my partner and I were shocked that we found such nice pieces and got the help we needed! We worked with a man name Dane he was super knowledgeable about our couch, helped us out with price matching with the site- saved us a decent amount of money and he wasn’t pushy at all
We had Kota help us pick out our couch for our new house. This guy was absolutely amazing. Not pushy, very helpful, and super knowledgeable. He really tried to get what was best for us and with that being said, did just that. Phenomenal person to have over there. If you’re wanting a couch to fit your needs, definitely ask for him!!
We had a phenomenal experience here at Ashleys! We were greeted by Kota with a warm welcome and comforting hospitality as soon as we step foot in the store! He helped us with every decision and was very present when finding us the perfect pieces(: He is definitely worth asking for when shopping for your forever furniture, he will guarantee your happiness and satisfaction!
I had a great experience working with Kota! He sat with me and reviewed options and ideas for a bedroom set for over an hour. He was incredibly kind and didn’t make me feel rushed or pressured to buy. I went home, did some more research and discussed everything with my boyfriend. Kota answered my texts and calls right away. He even went through all the details, and options with my boyfriend and I again when we came back two days later. Kota is incredibly helpful and made the whole experience easy and stress free. If you are looking for furniture and want someone helpful and trustworthy, who won’t make you feel pressured to buy, please go see Kota!
A young gentleman named Skyler helped me and my family with all of our questions about a marked down item. He went above and beyond helping us even though he wasn't making a commission on this item because it was marked down so much. We hope he is there for a while so we can say hi and get help from him the next time we go to the store.
We had the best experience here thanks to Skyler! My roommate and I had to get a new couch as soon as possible. We described what we were looking for and he was super helpful in showing us around. The guy knows his furniture and I never felt pressured to purchase something outside of my budget. 10/10 experience. Shout out to you, Skyler, you rock!
Skyler was very knowledgeable and helpful. Great experience.
Debbie was amazing!
Great experience buying a Queen Mattress! Skyler Staples provided exceptional customer service, great product knowledge and was very helpful. I would highly recommend asking for him if you would like to purchase furniture from Ashley Furniture.
Dane was extremely knowledgeable about the product and pricing. Great experience.
Aaron was awesome! Helped us get our dream couch and made the entire process easy! Thank you Aaron!
Had the best experience! I worked closely with Skyler when trying to figure out getting the best sectional and Skyler went above and beyond when offering to help. He provided great info on current sales, gave me his personal number so we could stay in touch, and provided awesome recommendations on what he’d personally do if he were buying a couch. Truly felt like I got the best deal with my purchase. Highly recommend purchasing furniture from here and to work with him!
Friendly, courteous, professional service. Great staff. Kota spent time explaining features and quality of sofas, mattresses and bedroom furniture I purchased.
Cannot believe the experience me and my husband had! It was the best, most wonderful time we’ve had searching for furniture for our new place. We weren’t going in expecting to buy somn same day, but Kota helped us out so much we left buying a new sectional and an amazing mattress. He worked with us for a while, even staying over an hour and half past closing time with us to finalize our purchases. We will definitely go to him from now on for our future home purchases! Couldn’t ask for a better person to help us today! Everyone needs to ask for Kota when coming in! He listens, explains everything perfectly and will answer every question you have (and I asked a bunch lol) thank you so much! Ashley furniture needs to gives this man the biggest raise!!
Went over there tonight to check out some sectional couches, and the financial manager Koda ended up helping us finalize the purchase of the perfect one for me and my wife, and also a great mattress that’s going to help with my wife’s back! Loved the service, patience and help Koda offered us. Will definitely be going back. 11/10!!
Aaron was so great helping us pick out a couch!!
Very nice sales experience. Just need to get it delivered on time. Thanks 😊
We had a great experience with buying our new couch with Ashley furniture! By far the best customer service, we worked with Skylar S. He did a great job explaining our options and had tons of patience with when we wanted to shop around before returning to Ashley furniture, we did go to other stores first to make sure they we found what worked for our home, and Skylar was awesome about the entire experience, make it super easy! Thanks for your help and we enjoyed our experience with this store! The process was a great!
John was wonderful with helping me find exactly what I was looking for. This store always has great show room inventory.
Just want to thank Skylar for all his help. I met him months ago looking for couches, and although I didn't purchase from Ashley he kept in touch with me for the future. I needed a same day recliner for my mother after surgery and Skylar hit it out of the park. Very curteous and professional and great to deal with. Highly recommend seeking him out.
It always comes down to the people. I was greeted walking in the door by “Skyler.” He was with another customer, greeted me, asked what I was looking for. He listened and gave me a few suggestions, then stated he would be right back to me. Before I had time to cross the showroom he was back with. Gave honest advice, asked real life application questions, and tried to apply his knowledge to my needs. 5 stars across the board!! This is the reason I will always choose Ashley’s.
Just purchased our first sectional sofa and ottoman at Ashley. Skyler took care of us from start to finish and made the whole process easy and enjoyable. Thank you ! Will be back for our future needs!
John was very helpful, & very informative. Great service and made it a fun shopping experience! Will be back for future purchases!
From our 9 year old daughter “This place is so good and so clean. Mr. John was so nice and funny to me and my family.” John was very knowledgeable on all offers and extremely helpful. We can’t wait to have our new dining table and chairs for our home.
We had a great experience buying furniture with Dane. He made sure we got the best deals and were happy with the products we chose. Dane made sure to explain everything and answered any questions we had!
Skyler was an amazing help and took our personal taste and budget into account! Will continue with Ashley for further furniture needs!
Skyler was fantastic!!!! He helped me find exactly what I was looking for. He made the sale transaction easy to understand and with the best prices available. I highly recommend Skyler at Ashley furniture in Wilmington!!!
I've been known to walk out of stores as soon as there's a hint of sales pressure. We had a wonderful experience with John. I would call him an advisor as opposed to a salesman. Absolutely no pressure and he helped us reach the best decisions for our furniture needs. Our order arrived when promised to our house. Highly recommend.
As a previous satisfied customer, I contacted my local Ashley Furniture store when I wanted to purchase a lift top coffee table. I spoke with Aaron Hoplight who was helpful with previous purchases. We set an appointment time convenient to us both. He was very helpful again in showing me my options and figuring out how I could get the best deal. He suggested I purchase the 5 year protection package, and I appreciate that. Delivery is expected in just a couple days. Thanks again to Ashley and to Aaron for keeping me a satisfied customer.
We went to Ashley to buy a new couch. It was a tough decision for me! Skylar was our sales rep and was so patient and spent a good while going over different options that would work well in my living room! We needed up picking out the perfect couch! When it was delivered it was everything we hoped! Thank you, Skyler!!
John was very helpful to me and my wife! Super helpful Getting our furniture for our new home 🙃
Dane was awesome very patient
We had a great experience working with Skyler. We purchased a Tempur-Pedic power base and mattress. He was so imformative! The store is managed by a great guy also! Their delivery guys are professional and courteous in your home.
Both Dane and John were very helpful in assisting picking out a sectional. Both were knowledgeable and there to help but without the pestering and lingering you receive at other stores. Overall was a positive experience without any added stress. Would recommend.
Aaron Hoplight is THE BEST salesman we have EVER had! He is very personable and respectful and knows all about what they have in the store. We will ask for him again for sure! Thanks Aaron, for all your help yesterday.
Kota was outstanding while working with us. He understood what we were searching for and was keen on everything we were asking about on the product. He got us the deal that was being offered and so much more. Great attitude! THANKS!
Aaron was very helpful , worked with us to find a great deal on a new reclining sofa Jason made the numbers work within our budget left happy with everything setup easy quick and painless .
When I first arrived I was greeted by Skyler, he was super friendly and very knowledgeable which made me feel comfortable right away. He helped me pick out a couch for my new apartment along with a coffee table/end table. I love the fact he wasn’t pushy and did not harass us like some people tend to do. He was the total opposite gave us enough space to explore and then checking in when the time was right. He was able to get me a great deal! So I will be back in the future maybe for a dining room table set. Thanks Skyler!
Skylar is a 10 star sales person and deserves a raise! He answered all my questions, put my fears at ease, and even texted me congrats on my new furniture the next day! We will recommend him to all of our family and friends!
Skyler was a joy to work with. He helped me pick out the items over the phone for a long distance move, while I was looking on line. He arranged everything for me, explained everything very clearly. He is courteous professional and I would not hesitate to call him Again and most likely will! 5 stars 🌟
Skyler did amazing job showing me around and my daughter and helping us pick out some furniture. He is so professional and truly a genuine guy I would highly recommend him if I know someone going to Ashley Furniture store.
Dane was very knowledgeable about items that I was interested in purchasing. Lots of things to choose from in the store. Ordered a new mattress and Dane was very helpful and able to answer all my questions. He was superb with knowledge of the mattresses. Very pleased with my experience. Thank you Dane.
Great experience. Dane was super friendly and helpful and directed us to the sofa that would be fit our space.
Brought 2 purple pillows for Ashley's Furniture today. Aaron was my salesman...and he was very patient and knowledgeable about the pieces I was looking at! Go check him out! He was very courteous and very personable! Great guy! Thanks Aaron!
John and Skyler were very knowledgeable and super helpful! Will definitely be coming here for any future furniture needs!
Beautiful store with exceptional customer service . Was very happy to have Kota as my sales manager. His expertise and experience made my furniture shopping journey so enjoyable. I was able to complete my furnishings for my new home. I highly recommend Ashley Homestote for anyone looking to buy furniture. Respectfully, Joyce Ayo😇
Skyler Staples provided an exceptional shopping experience particularly with his expertise in assisting me to choose the perfect purple mattress and bedroom set. His friendly demeanor and approachability made the entire process enjoyable and stress-free. Skyler's willingness to go above and beyond in offering guidance and advice was genuinely appreciated and set a high standard for customer service. I highly recommend Skyler for anyone looking for a knowledgeable furniture sales associate who truly cares about their customers' needs and satisfaction.
Aaron is great :) very patient great guy
I recently purchased a sofa at Ashley for my office after prior purchases there for both my home and office. Both times I worked with Skylar and had the best experience. He was helpful, friendly and communicated all needed information (pricing, delivery details etc) clearly. I will send any friends or family to Skylar if they are in the need for furniture because he makes the process easy.
Went into the store looking for a new couch. Skyler helped us on all our questions and was very knowledge about prices, couch configurations, and care. Helped us find the perfect couch!
On behalf of my friend Katelyn, John was great with all of us! She ended up getting a mattress and a mattress protector. John’s personality was fantastic. He was very personable, thorough, and very detailed oriented. We loved our experience with him!
Very pleased to work with John and Kori there knowledge about the bedding thank you guys
Aaron and Dane at the Wilmington Ashley Furniture could not have been nicer as well as informed and helpful. We purchased just the right sofa for our needs!
Kota was awesome!
Went to Ashley’s for a couch, not entirely sure what we wanted and shopping with a toddler. Skyler assisted us and was great with our son. Very knowledgeable, helpful but also gave us our space to decide. In the end we left with a tired toddler and a great couch! Definitely will be back when we need anything else.
I was super impressed with Skyler.He was and outstanding salesman. He explained all about my recliner. He was very knowledgeable as well. I would send family and friends to buy furniture from him.
John was great! He was very helpful and made the process very easy. Highly recommend requesting for him when you come in!
Great service! Aaron and the staff at Ashley was super knowledgeable, helpful, and friendly!!
It was a great experience dealing with Aaron he was easy to work with. He didn’t rush us at any moment. He did not try to sell us something we did not need. I would definitely go directly to him if I need more furniture. Hopefully he is getting what he deserves he is great at what he does. Thank you Aaron.
We went to Ashley store in Wilmington NC to purchase outdoor furniture. We knew what we wanted and also knew that it was not in the store to look at in person. Our salesman, Aaron, went above and beyond to show us the quality of the furniture and explain the configuration of the pieces even drawing a mock up of our patio space. He also checked in store price vs buying online to make sure we got the best deal!
The sales guy was very personable . Helped me with what I wanted and I was on my way!
Wonderful experience!! John Catoro was so helpful and very knowledgeable. I highly recommend this store and ask for John you won’t regret it!!
John greeted us at the door and was helpful in finding what we were looking for. Once he showed us, he gave us some time to discuss without him hovering. That was very much appreciated!!! It made it easier to decide what we wanted and proceed with a sale.
The shopping experience was super. We weren't sure what we wanted. I found John quite knowledgeable and helpful in understanding the advantages of different product lines, fabric choices, and trade-offs between the options. Ashley has honestly addressed our needs for more resilient fabric and more comfortable seating (we bought reclining couches). If they hold up over the years, we should be in great shape!
John was personable and very knowledgeable of the products. Highly recommended utilizing his knowledge for your next purchase at Ashley.
John was super helpful and kind and I got exaclty what I went in there for, would definitely recommend if you are looking for any new additions to your home!
Extremely helpful and so friendly. I just moved here and I needed a couch. I had a great experience with Ashley furniture, and when I need more furniture in the future, Ashley will get my business!!
Great shopping experience! Skyler & John were great, both are very knowledgeable & my questions were all answered. There was no high pressure like in so many places. I recommend this store to anyone in the market for home furnishings. I will definitely return for future purchases.
Our family keeps coming back here for one reason…Skyler! He’s the ultimate professional & has given us the most impeccable buying experience every single visit. Please do yourself a favor and only go here for furniture but most importantly make sure to ask for Skyler. You’re welcome in advance for letting him show you the best customer service.
My husband was thrilled when John, our salesman, obliged us with Blue Oyster Cult’s MORE COWBELL exactly like Christopher Walken! In addition, John sold us a leather sofa and 2 bar chairs. We are rocking on ready! Thanks John!!
This store has a great atmosphere. Our salesman Aaron was very helpful and provided exceptional customer service.
Excellent service today purchasing a new Purple mattress. Our sales person Aaron was very knowledgeable and so friendly! Perfect delivery dates available and they took care of us quickly and efficiently. Will definitely go back!
I recently visited Ashley looking for a new couch. I worked with Skyler who was incredibly attentive and helpful, while not pushing me to make a decision. He offered a multitude of suggestions and I left happy and satisfied with my couch to come. If you're in the market for furniture, stop by this Ashley location and try to work with Skyler if possible!
John was very helpful with finding the furniture we needed for our new place and gave us different price point options that fit our budget.
Skyler was absolutely great ! He's knowledgeable about the furniture and helping you select what's going to be right for you! He also stays on top of his sales, making sure is customers are Happy!
John was very helpful in our sectional purchase process! We were able to explore all of our options to make sure we were making the best choice that fit our needs.
Kota Bennett not only set us up with the couch, bed and desk of our dreams, but was a blessing to work with and we moved so quickly and smoothly with a lot of information. Refer him to anyone!! - Gracie and Cameron
I had the absolute best experience couch shopping with Dane today. He was extremely knowledgeable and got us our dream couch. He had an infectious personality and I would highly recommend working with him for all of your furniture needs.
Kota was so professional and knowledgeable. He’s truly amazing!
I’ve never bought a piece of furniture so fast - Kota was knowledgeable, friendly and very helpful!
Great experience buying a sofa. Skyler was a very well informed and easy to work with associate. Happy customer.
Skylar is the man to see! He was so helpful and knowledgeable to work with!
John Castoro was extremely helpful, patient and knowledgeable with our purchase of a sofa at the Wilmington Ashley furniture store. Please stop by and ask for John!! 😊
My wife and I had a great experience in the Ashley Store in Wilmington NC. We originally went in to browse and ended up purchasing 3 rooms of furniture. So many great options there. Dane Thompson was our sales associate and was absolutely fantastic! He was so patient and did not overwhelm us. Answered all of our questions and gave us helpful tips. Thanks Dane and the staff at Ashley Furniture on Market St in Wilmington NC!!
Skyler IS above and beyond fantastic and not just selling us a mattress! We are so happy with the entire experience. Walking in the door to picking up our purchase. Definitely telling family and friends about Skyler first And our new bed second! Thank you so much!
Kota was great. Best salesman ever!
Kota was amazing! He got me approved so quickly! Best service ever!!
Kota was wonderful. He helped us find the perfect dinning room table for our home. He made sure to find us exactly what we wanted that we could take home today. Thank you so much Kota!
My husband and I were looking for a new sectional for our home and started with Ashley Furniture. Skylar greeted us and quickly established he knew his product. He was knowledgeable and informative on the different types of sectionals and found us exactly what we wanted. Throughout the purchase he found us all sales and bonuses we need to conclude our purchase. He was an absolute pleasure to deal with and I would highly recommend him and encourage everyone to ask for him by name.
Skyler took great care of us.
Wonderful experience, Kota was amazing and very helpful!
Adam was very professional and kind. He helped us find the right pieces at a great price. Ask for him!!
Dane got me in and out super quick and I feel like I got the most for my budget with what I was looking for!
KOTA was awesome! Got me in and out promptly and was very friendly and honest! 10/10
Kota was awesome in helping me get my new couch. Super nice and knowledgeable I will definitely be back!!!
Aaron was incredibly helpful and helped us get exactly what we walked in for with no pressure and absolute professionalism. If you are in the area and need furniture I would recommend!
I was pleased with the product but not with delivery I don't like the fact that I have to wait three weeks to get it I will make sure that I buy from someone next time that has it in stock
I had ALOT to buy today…Kota was wonderful helping me! He was patient, helpful and the added bonus of being comical making it a great experience without the pressure! Will definitely come back to this store! Thanks Kota!!
John Castoro was great and helped with everything we needed. Highly recommend!!
Adam was extremely helpful and a pleasure to work with as well. I was seeking a dining set that would arrive in time for Christmas. He went above and beyond to match my aesthetic and ensure I would have guaranteed delivery. My table and chairs arrived within 2 days of purchase and the delivery was earlier than expected. I couldn’t be more pleased.
Great selection of furniture in many colors and styles. Adam was a huge help in selecting the perfect accent chair. I’ve looked at hundreds of chairs online, but visiting in person really helped me to immediately zone in on what I wanted. Highly recommend stopping by this store to try the furniture in person.
Dane was great to deal with. He doesn't pressure you and allows you to shop and explore. I have purchased all my furniture from Ashley's and will continue to do so as long as the qualitydoesn't deminsh . If you go, go see Dane.
I was stressing about not only getting the furniture into my apartment but, finding a setup that would fit comfortably and be what I wanted. My salesperson Skyler was not only very helpful and not pushy but he went above and beyond in helping get things figured out for me. I gave him the measurements and told him the idea of what I wanting. He was honest about was practical and not in my space. I appreciate the that kind of honesty instead of just trying to make a sell. The rest of the staff was very friendly and professional, as well was the manager. I highly recommend going here for ANY of your furniture needs, I know I’ll be back in the future. Thanks again Skyler and staff!!
Hey Guys ! Go to Ashley furniture and ask for Skyler ! He is awesome , he will go above and beyond to help you and without being pushy you won’t regret it !
John was great to work with, helped resolve my furniture needs
I went into Ashley not expecting to make a purchase as it was the first place I was browsing. I knew nothing about buying furniture or what would look best in my space. Skyler Staples assisted me during my time there and I am so thankful he did. He was not pushy AT ALL, knew the answer to every question I had, was so friendly and personable, and gave me the best customer service I’ve experienced. He was so patient with me during the process when I was very indecisive and didn’t know anything about the financial aspect. He made my purchase so smooth, and congratulated me, and made me feel awesome! If I could give him 10 stars I would. GREAT EXPERIENCE WITH SKYLER!
Good job easy to work with thanks again john
I had a pleasant exsperience this afternoon working with Kota choosing the best furniture options for myself. Kota is great at what he does and a huge asset to that company . He was super helpful , kind and extremely patient all while keeping what i want all within my budget . Very personable and professional .
Kota was absolutely incredible to deal with. Upfront, informative, made me feel heard and met every single box from my checklist. He’s an asset to Ashley Furniture! I am a returning customer for the quality of furniture, and now Kota proved why Ashley Furniture is top notch. Thank you Kota for your attention to detail and superb customer service! 5 stars for each and all categories!
Really good experience very helpful Thank you John Pqailhrth
Salesman was extremely helpful .Helpful in helping us find what we were looking for. Sales staff were very friendly.
Kota amazing customer service and helped me out getting a wonderful sectional and getting approved!
Fantastic experience! Look for Dane as your salesman he was extremely knowledgeable and helpful. Appreciate all the furniture expertise!
Great shopping experience, they gave us time to look around, answered our questions. And gave us the best price they could.
Great place to shop, salesman was great.
John Castoro was awesome. Will be be back!
Our salesman Adam was wonderful and very helpful got us everything we needed
John was amazing at helping me piece together my couch! He answered all my questions and made the process go super smoothly. John explained the warranty and everything I’d need to know regarding the couch! Lovely experience overall!
Dane and the whole staff was awesome and extremely helpful!
Love working with our local Ashley. Everyone is so wonderful to work with.
John is absolutely wonderful! He helped my mom, husband and I try out all of the mattresses and worked with us to figure out what we each liked. He is very knowledgeable and was able to answer all of our questions. Some salesman can be very pushy and “salesy” but John was not that way at all, and I appreciated that. He made sure we got the very best deal and we ended up walking out with a free adjustable base!! We will be shopping at Ashley for future furniture items, and highly recommend John.
John C. was knowledgeable, personable, and efficient. We will definitely be back!
Skyler was fantastic! Super efficient, knew I was tight on time and helped me quickly with everything I needed. No pressure, he genuinely was getting me the best deals possible. I’ll be back!
From start to finish, Skyler was great to work with, patient and answered every question. I would recommend him to help with figuring out what piece of furniture is best for your situation. We’ll be back for anything else we might need in the future.
Skyler was very helpful and took the time to make sure I was getting the best price.
I had a quick and easy experience at Ashley, getting my headboard and couch. Skyler was a huge help, professionally and throughly explaining the discounts and ordering process. Highly recommend!
We had a great experience shopping at Ashley furniture this weekend! Skyler and Aaron were very knowledgeable and helpful in finding a loveseat recliner that could work in our camper! Thank you so much guys!
Skyler was extremely helpful and went out of his way to accommodate us without the typical salesman “push”. He helped us find exactly what we needed for the space we are furnishing.
Kota and Aaron were like Shaq and Kobe when it comes to furniture! Super helpful made the process nice and easy!
Dane was a pleasure to work with. Will be back .
Kota is the man!
John Castoro is awesome!!!!! I came in today, and asked for him by name and always will! All the staff are kind and very helpful. THIS is the place to get great services and great quality furniture!
Visited the store, Kota was typical sales person and claimed all sorts of discounts (totalling a whopping $400). Walked away from the scam. I called to get the account information and Mary, the manager, gave me an account number. It wasn't until 2 weeks later, when I received credit cards from 2 different companies, did I know Kota applied for financing 2x. When I called to inquire, Mary said they run it twice to get the best deal... Well, I'm not sure why Mary only gave me 1 account number when she knew 2 weeks ago that there were 2. Avoid the store and the fraud. Go to the Monkey Junction location.
DO NOT GO TO THIS STORE. Kota will rip you off on prices and run your credit twice. Mary, the manager, will support the scam and only give you 1 account number knowing darn well, there were two. Guess that’s why she gave the wrong account number to begin with.
Skyler at the Wilmington store was awesome. He helped me find what I needed and moved the furniture around for better visuals. Great customer service!
This is a shout out to our sales professional SKYLER who helped with our furniture purchase at Ashley Furniture. He was by far one of the best I’ve ever had the pleasure to work with, because of how knowledgeable, professional, and patient he was with us. As soon as we entered the store I remember how he greeted us with a big smile and with lots of good energy. He was never pushy, allowed us to look around, and made himself a priceless resource to help us make the right decision for our new apartment. Thank you very much for all of your help Skyler I know where and who I will be going to for all my Furniture needs in the future!
Quick service, not pushy, and willing to answer all questions. Dane was great to work with while having two toddlers running around.
Great service very easy to place my order on the phone and pay for it
We just recently bought a new sectional and John was so helpful and very personable!
Skylar was very sweet and helpful. And helped us get a nice sofa and recliner for a great price.
I recently purchased a couch from this location and worked with Skyler throughout the process. He was vastly knowledgeable about product options/pricing and made the experience streamline and fun! Will definitely be requesting him for any future purchases.
Skyler was great,very knowledgeable
Went Christmas shopping for a bed for my daughter and Adam made it super easy for us. We always have a great experience at Ashley!
Skyler was super helpful. Was always responsive about questions. And guided us through the process well. Thanks skyler!
The store is clean and nicely set up making it easy to get around. All of the sales associates are very friendly and knowledgeable. Dane Thompson was extremely knowledgeable and helpful in assisting us in picking out the sectional and entertainment center that was right for us and our home. He also made the process of financing very easy as he did all of the necessary paperwork making our entire purchase pleasant.
Great, Dane was very helpful and informative!
I got a rocking chair for my babies room. From the first moment I used it, it made loud banging noises while rocking I called to get someone to come out and fix it. They ordered another part and said they couldn’t come for several weeks to fix it. On the day that it was supposed to be fixed I stayed home the entire day waiting for someone to show up and no one ever came so I called and they said that somebody was going to be there shortly so I waited even longer and then no one ever showed. I then called back again right before closing, and I was told that they tried to call and that I didn’t answer so they didn’t come. I never received any phone call. So I then I try to set up another appointment for the following day or the day after that and they said they didn’t have anything available for another whole week. I said that wasn’t acceptable and she said she’d call me back by the end of the day trying to get me in sooner. Well I never got a phone call back and now it’s been another week and still can’t get a hold of anyone or a phone call back. Unacceptable
John was very professional and pleasant throughout the process. Great experience
Aaron was the best at getting me in and out quick! It was so nice working with him. My new furniture is awesome!
Kota! He was so amazing! Very helpful and answered any questions we had! Great experience
Skyler was a huge help in helping us find the right bed and mattress!
Had a great experience at Ashley Home Store Wilmington. Just moved from Memphis and needed furniture quickly. Kota assisted me and got what I needed. Wonderful experience all around!
We received a warm welcome from John as soon as we walked into the store. We explained what we were looking for and found it. John explained our options and all went smoothly! We’re looking forward to our delivery! Thank you!
Aaron was excellent
My sister recommended me to Skyler and I bought a bed room set from him. His service was unmatched and he was able to get me in and out very quick! I will be back to buy more furniture from him when the time comes
John was great and we had a great experience at this store! We can’t wait for our new living room set to deliver.
We found the table we wanted and it’s coming this week!
Just bought a bedroom set! I was lucky enough to work with Skyler, who helped me find the right furniture to fit my space and match my color scheme. He made a stressful process exciting and easy.
I purchased an electric leather recliner from Skyler and couldn’t be happier with my purchase and the service I received. Skyler is a true professional and was very easy with which to work. He was patient and provided guidance about what would be best for my scenario. I will be buying from Ashley again, and definitely turning to Skyler for help when I need it!
We walked in to Ashley for the first time and Skyler greeted us with a smile and was very pleasant and super chill …we had an awesome experience and walked out with a great deal …definitely recommend him as a sales person
Adam did excellent ..He approach me as soon as I walk in door
Kota was a great help finding the perfect picture for my home.
Ashley market street Wilmington N C sales person not very transparent with me Purchased a mattress and a adjustable frame was told mattresses are exchangeable when I wanted to exchange my mattress that was very firm was told only certain mattresses are exchangeable not the one I bought They kept telling me I had to deal with Ashley care at an 800 number they will not do anything if you have any problems with the merchandise they sell you The manager also got nasty with my daughter when she told him to train his employees to be transparent with their costumers Finally I was approved by Ashley care at the 800 number to exchange my mattress I picked a cheaper one and they want to charge me more money than the one I want to return plus onother delivery fee and taxes They will not get one more penny from me I had also purchased a couch which will be cancelled immediately Everything is good and fine until you have a problem with your purchase and then they do not want to know you Their answer is that you got to resolve your problem with the 800 number That the store cannott do anything to help you Very disappointed with this store I had bought furniture with this store a few years ago but at that time they had different sales people there I will not buy from this store anymore and it’s not the store but the employees that I had to deal with
John was wonderful! I bought a sleeper sofa and it appears to be very nice. I am a happy camper!
John is very helpful.
It was fun and easy. I’m so excited to get my new couch. Adam was awesome and personable. It was a wonderful experience.
Aaron in Wilmington is awesome!
Adam was friendly and helpful and able to get me a pretty sweet discount :) Would recommend!
Went in to look for a new bedroom set. Was greeted immediately and showed around to the bedroom sets. My salesperson John was great. He showed me all the differences in the mattresses and made sure I was comfortable in the entire process. He was great to deal with, not pushy in anyway, and made sure to answer any questions that I had. I will definitely be coming back for the additional furniture I need in the near future.
Rather quick, made super-easy purchase of a sectional with a great price and zero% financing. Many styles to choose from, delivery in a few weeks!
Found what we were looking for at a great price. Thanks. Sales was very helpful and friendly.
John was awesome! Very personable, friendly and made me feel appreciated. He was very patient with me and I didn’t feel rushed! He went above and beyond. Thank you!
The best experience ever in a furniture store!!! John was amazing made the process so fun and easy. He came in on his day off for me….that’s above and beyond the best ever!! Thanks John 😊😊
Aaron was very accommodating while we shopped for both my daughters and made the experience easy and quick. We picked what they wanted, he set up delivery and we in and out within 45 minutes which made for a very pleasurable buying experience. We will certainly refer friends and family and be back to see him for any other furnishing needs.
Aaron was a tremendous help today! He was very patient and helped me pick out a new dining area set and sofa. I highly recommend him to help with all your furniture needs!
Great experience - John was very informative and helpful with our decision making process!
Kota was amazing! Love the shoes!
Kota was great! Helped us find a mattress very quickly and was very friendly!
Dealt with Skylar, great man, great conversations while waiting on paperwork. Would absolutely work with him again.
John was excellent and helped me decide
I shopped at the Ogden store. I have purchased Ashley furniture in the past (reading chair and couch) and have been happy with their stuff. It’s generally good to excellent stuff. John Castoro helped me with getting the configuration of my new sectional couch setup right. Real good guy. No pressure sales at the store-I kinda knew what I wanted ahead of time, but John was real good about dialing it all in. Also- highly recommend getting a protection plan. As a dad, with two daughters and 1 stepson, all I can say is, if you don’t get a protection plan…..just wait till someone brings the stomach flu home, or dirty grimy hands climb all over the couch when you aren’t home. I got the protection plan this time around. Anyway-John Castoro, real good guy, check him and the other guys out.
You was a Awesome sellsman.Thank again.
Stopped by this location and our sales associate Skyler was incredibly helpful. He was able to help us find the living room set we were looking for. We will definitely be back in the future.
Skyler was very helpful and professional! Made my husband I feel relaxed and comfortable We Will definitely be back! He found exactly what me and my husband where looking for. Definitely recommend him!! As well as this Store! Thanks again Skyler!!
Aaron was the best!!
Skyler was so helpful and friendly!! Definitely recommend Ashley Furniture!
Adam provided great service and found the best prices for what we needed
John is awesome! He is professional, funny and great to work with. We were able able to furnish my dad’s condo with beautiful, reasonably priced furniture. Everyone at Ashley HomeStore treats you like family! Thank you for a great experience!
Kota & Skyler are AMAZING! They made sure I got EXACTLY what I wanted and did not go a penny over my limit! Will be back to shop with them ❤️
John was the best. Put me in the perfect sectional!
Everyone was very friendly, but Skyler specifically went above & beyond, there's a reason half the reviews are about him. He was extremely patient & understanding with me especially since I went in there having no idea what I wanted. He put my needs first & listened to all my concerns & made sure that I left with the perfect couch. If you go in, definitely ask for Skyler, he'll make sure you have a great experience!
Great selection and service. Early delivery too!
Adam was awesome! He was super helpful and knowledgeable! Talked us threw all of our options and answered every question we had while not being overly pushy at all. I am excited to receive our couches!
Aaron at the Wilmington, NC store was kind and helpful.
We visited today looking for a couch and had a wonderful experience. Aaron was exceptionally helpful, patient, and answered all of our questions. We ended up leaving with much more than a couch. Management also came and checked in on us a few times to ensure we were being taken care of. Highly recommend this location.
My sales associate Skyler was very helpful and professional! Made me feel super relaxed and comfortable when purchasing my new sofa! Will definitely be back and will ask for him! Never rushed anything and found exactly what I was looking for. Definitely recommend him and this store!
We had a great experience with Dane today. He was very helpful and knowledgeable. We will definitely be using him for our future home needs!
John was great! Definitely recommend!
Dane was awesome!!
Kota was amazing from beginning to the end. He was incredibly patient with me and made my experience super pleasant. Great selection of furniture and fair pricing. I will return again soon! Thanks Kota for all your help!
John is the man with a plan….. he was very helpful with all my in store needs and questions. I wouldn’t have wanted anyone else to help me get my first piece of furniture for my first apartment.
We had the pleasure of meeting and working with Mr. John Castoro (Sleep Sales manager).. he took his time and worked with us making our purchase very comfortable and casual. Felt like I knew him for years! Personable, yet professional….
Aaron was awesome!! Will be shopping there again for sure.
I bought a living room set here. They were helpful and delivery was great. I just bought a dining room table and chairs price was good and they are so helpful
We initially came into Ashley because we needed a bed and had a coupon mailed to us, but we stayed because of the customer service, and not only found a bed we loved but also a dining room table. John Castoro helped us find what we were looking for, without pressure, and was very forthcoming in information and made us feel like we were the only ones in the store, and that was with us making changes and additions to what we wanted. We highly recommend meeting John at Ashley for whatever you’re looking for in your home.
Skyler was amazing. Friendly, knowledgeable and great with updates. I will definitely go back to Ashley Furniture because of him.
John was incredibly awesome while helping us decide if the new living room set was going to fit in our new home. Also, John was able to help us when it was time to finance showing us several options to choose and which one would best suit our financial capabilities. The entire staff was very friendly with great personalities! Even got the cowbell rung three times, lol. Overall a great experience and recommend them to anyone who has furniture needs!
Went to buy a recliner. Left with complete living room set. Thanks John it was wonderful to work with you!
Exceptional customer service! John C. went above and beyond with keen insight and patience. Strongly recommend!!
I worked with Skyler and it was a great experience! He knew the products and options well and pulled together a quote quickly. When I texted a few days later, he remembered our discussion in store, re-confirmed the quote, we exchanged a few texts and emails, and my order was placed. No fuss buying process!
Great experience here. John, our salesman, was the reason.
Sales people were knowledgeable and helpful as well as friendly. Highly recommend them, especially Aaron Hoplight!
Skyler was very helpful and made my Ashley experience fast and easy! Great customer service. He explained everything and answered any questions I had. I’m excited for my delivery & to make memories with my boys at the dining table and for movie night on our new couch! Thank you!!!
Great job, responsive and friendly. Thanks Skylar
My wife and I came in today to find a nice little dining room table for our home. John was the first person we saw when walking thru the door and he stayed with us for nearly two hours helping answer all our questions in detail without making us feel like we were an inconvenience. Was really a pleasurable experience and we’d highly recommend stopping in to see John.
The guys at Ashley were wonderful. John worked with me a while back and at the last minute I canceled everything on him. I promised when I needed something else I’d come to him. He remembered me and got me exactly what I needed. There was another gentleman that helped me until John finished loading a truck, so I didn’t have to wait. Thanks!
This was our first time visiting the store. John was very friendly, informative and helped us find what would best suit our needs. One of the other sales staff even stopped by and asked if we wanted bottled water which we declined, but when John left to get paperwork he actually brought us the bottles of water. Made our shopping there pleasurable. Will recommend this store and use for future purchases.
Very helpful. Answered all our questions about dining room furniture and wall pictures.
Excellent experience buying a bed, tables, chairs.,staff was friendly, helpful and great to work with. Highly recommend this store.
Very friendly and John helped a lot! Thanks!
Dane was absolutely awesome and made it super easy!
Aaron was very nice and helpful! He was able to find us the bed we were looking for at a price we were comfortable with. Should be receiving it within 2 weeks!
My experience at Ashley Furniture was excellent! My salesperson, Aaron, was respectful of my time and listened to what I was looking for. He found my item(s) quickly and understood what I wanted According to my budget. I left the store with exactly what I was looking for and feeling like I did not over spend!
Found exactly what we wanted, the whole process was fast and easy. Thank you John for helping us!
Kota was very knowledgeable and helped us select the perfect mattress for our sleep needs. He took time with us to teach us all the features of the product and he answered all our questions. We will definitely shop at Ashley again for our future furniture needs!
My husband & I came to Ashley's furniture looking for a new sofa. Kota not only helped us but really took his time with us. We didn't feel rushed or pressured at all. He truly was a joy! He explained everything in detail to us when it came to our payments. His honesty and kindness was such a treat. We will definitely be back. Hands down, best experience! Thank You!
Kota was very knowledgeable and helpful! I didn’t feel pressured and the transaction overall was easy and smooth. Thanks Kota!
Aaron was very helpful finding us a great looking dinning room set. Very patient and helpful in finding our style and space.
Kota was great! We love the furniture and he was a great help.
Thanks to John, my shopping experience at Ashhey was exceptional. He was very attentive and patient.
Adam and his Manager were able to get our beautiful Love seat and Recliner both with power approved with delivery within 10 days. We are so excited because our furniture was in dire need of replacement. Thank you Ashley Furniture.
Adam was our Sales Associate and he was great in answering our questions and helping us with making the best choice for us in our Living Room set. We look forward to enjoying it and recommend Ashley HomeStore.
Dane Thompson was the best help with getting our couch he made sure we got what we wanted! He didn’t rush us and he listened to all our questions and concerns! He worked with our budget and made us feel so confident in our decision!
Aaron was great, very friendly and approachable.
We had a great experience shopping at Ashley! Skyler was an absolute joy to work with and was very personable and accommodating. He went above and beyond to help us match our existing furniture. He has a deep knowledge and great personality. We will definitely return, due to Skyler!
Aaron was great to work with. Answered all our questions and made the buying process super easy. We have purchased from Ashley these past few years our 2 couches, and mattress. Def recommended them in town.
Skyler worked with us on Sunday and was so informative and helpful!! We will definitely send family and friends his way when they need new furniture! -Jenny Hanrahan
We were helped by John and I couldn’t ask for a better sales associate. There aren’t enough positive words in the dictionary to get the point across. Definitely recommend this Ashley store.
I went to Ashley furniture yesterday to shop for items for my new home I just closed on. John greeted me and helped me through the process. He was super friendly and not pushy at all! He was very helpful and I was able to find the perfect sectional. He made everything a breeze. I will definitely be back to see John in a few weeks to get some other items for my home! Thank you John😊
Great selection and super knowledgeable for what we were looking for. Ask for Kota when you walk in as he was truly helpful. Will come back for future furniture need.
I would never buy from this store ever again. I brought over $9000.00 worth of furniture on June 16, 2023 and promised a delivery date of June 28th. When the order arrived it was a partial delivery and the salesman threw in an extra box spring that was not even requested. When the delivery person was setting up the foundation I thought it was a king which I did order. Nope, they refused to return it since it was already put together. That was a $500.00 error. Next delivery came on June 5th, and yet again it did not have all the furniture. I called Ashley customer service asking for the nightstand and the bed I was promised on June 28th. The bed was still not available and they don’t see the nightstand ordered. As a travel nurse I was adamant that I had to have everything delivered on time before I leave for three months. I traveled to NY for my next assignment on June 7th. I then receive a text stating my bed is ready to be delivered. These people can’t get orders straight nor make a full delivery as requested. I did purchase a living room set, dining-room set, entertainment center and three counter stools from rooms to go at approximately the same time as my Ashley order. Rooms to go had the order exactly right and the delivery was within 4 days of ordering. I had three bedroom sets ordered off the floor at the Ashley’s in Jacksonville, NC and that order came in from a third party delivery team in 2 days. This Ashley store was a huge disappointment!
Kota was great! Service was great!
A very pleasant shopping experience. Dane Thompson was the Home Furnishings Expert who helped us. We purchased a bedroom set and he was friendly, professional, knowledgeable and not pushy. I would definitely shop at Ashley Homestore again.
John was the man who helped me and my wife search on the forth went above and beyond to find the right fit and the price for our budget thank you .
Skyler made my purchase quick and simple. I typically hate coming to the furniture store due to how much the associates hassle you, but Skyler was attentive but not overbearing. We will definitely be back for our future purchases.
John Castoro was an amazing help! He helped us find exactly what we were looking for and was a pleasure to do business with. All of the other employees helping out were very nice with as well. We will definitely be back!
Dane the store representative was knowledgeable and didn’t pressure me to add more items. We set up a delivery date and I was out in no time.
I had the pleasure of being assisted by a knowledgeable associate name Adam. I was looking for an item in a certain price range and he worked until he found one!!
We walked into Ashley yesterday after some frustrating experiences at other stores. Skyler was awesome, he provided zero pressure and guided us in a consultative manner. This is exactly what we wanted and we are so stoked about our purchase. I highly recommend Ashley Furniture and working with Skyler.
Easy ordering and friendly service.
After looking at plenty of places online and here locally, I was finally able to find the right sectional. Kota was helpful with questions I had and helped make sure I got the best deal.
Professional, polite, helpful service from Aaron. Would absolutely recommend. He made this minimalists furniture purchasing experience positive.
Great customer service! Aaron is a great person to talk too! Explained everything to us and about the fabric, and told us all the deals that they were running.
Very patient and knowledgeable, Would recommend.
We had a great shopping time with Adam as our furniture guy! Got good ones on a great price!
Great salesman Dane was very helpful!
The sales people were attentive but not annoying. It was refreshing being listened to and guided but also left to peruse and take my time. There was no pressure and they were so knowledgeable and kind! They got my crazy personality and helped us get out of there as quickly as we needed keeping in mind our timely needs. Will be returning!
Purchased a Reclining Sofa from Adam @ Ashley Home store. He was very personable, not pushy.He is a great representative of your business and conducted himself in a professional manner the entire time we were in the store. My wife and I are Ashley customers for life because of the way he handled the complete process. Job well done Adam. Kevin Gause , Wilmington,NC.
Big store with lots of inventory! I walked in in desperate need of a new sectional couch, and was assisted by Kota. He was immensely helpful providing all the specs for the couch and a bit of design help as well! I’m incredibly indecisive, but Kota was very patient with me—did not push or pressure. He provided his card to call if I had any more questions. I returned to buy the couch from him because of the awesome service I received. I’m very happy with my decision. I would highly recommend. Give the store a visit. They have loads of beautiful furniture pieces. I wish I had found them sooner.
Working with Skyler was an awesome experience! He is incredibly knowledgeable and provided the best customer service. I would highly recommend!
Skyler went above and beyond to ensure that I was happy with my purchases. I will definitely go back to him with any furniture needs.
Aaron was super nice. Greeted us as soon as we walked in the door. He went over everything thoroughly with us about our purchase and warranties. His co workers at the desk were all super nice as well. I would recommend this Ashley store 100% to anyone!
Great experience and great products
John was super helpful with my buying experience and walking me through the VIP program!
Had a great experience purchasing our furniture for our new home today! Kota was patient, understanding, and knowledgeable about everything and assisted us in finding the perfect set for us! Would definitely recommend and will be back!
The salesman was nice and we ordered our furniture from him with a delivery date of 3 weeks. Today they sent an email to confirm delivery and I was told that it wouldn't be until July!!! I had already arranged for my old furniture to be given away and I had to stop the people from coming! After everything we went through...I won't go back!
Will definitely be back. Kota worked with us with professionalism and patience while helping us find exactly what we wanted. The delivery process was also seamless. Great experience!
Awesome service! Aaron listened to my budget needs and got me a sale deal. Thanks
We went to 6 different furniture stores around Wilmington and finally found the couch we wanted at Ashley. Thanks to Skyler’s extensive knowledge and helpful eye, we were able to pick not only the type we were looking for, but in a durable fabric that is perfect for us. Definitely recommend checking out this Ashley in Ogden.
Great place to shop for furniture in Wilmington NC. I worked with Skyler who was super knowledgeable and made what is normally a difficult task super easy! Would definitely recommend for furniture shopping and ask for Skyler when you go!
My daughter went into the store and NOT one person ask if she needed help. I called the store and was told they were short staffed.. another lie. She was there before customers walked in after her and they were helped.. asked for the store manager to call me and NO call.. they seen a young woman and didn’t want to waste their time.. customer service should be made to watch a small part of Pretty Woman.. the part where they made a huge mistake… she went to the Monkey Junction store and bought the sofa there… this was discrimination… being a young single woman.. I wish someone would pull up the security tapes and watch them for themselves…
Arron hoplight
Skyler was exceptionally professional. He clearly explained everything to us and offered the best available price. He took the time to review our order multiple time to ensure everything was correct. I would recommend him to anyone who is looking to purchase in the Wilmington area.
Terrible experience
Kota Bennett was a delight to work with! We selected some outdoor patio furniture and an array of decor items for our new home. We had searched the area extensively and found Ashley to be the best overall value. We’ll be back soon to pick up more decor items.
Skyler was awesome! He was very personable and knowledgeable. Go see Skyler for your next furniture purchase.
Kota was very helpful and knowledgeable. Awesome experience will come back!
We had a great experience! Kota Bennett was a fantastic help. We are so excited for our furniture to be delivered :)
Skylar did a great job. Got us in and out quickly at a great price, very professional.
Everyone is always so friendly and courteous and they take time with you so you can get exactly what you want.
John helped us find the best couch with the best deal and price. He walked us through everything and really helped us out a lot — super great customer experience!
John was amazing! Super nice and very informative! He’ll get you the best price as well don’t see anyone else but John!!!
Skyler was awesome helped me immediately when I walked in the door. Found my perfect sectional that I wanted and made sure I had the best deal! Great customer and salesman!
Skylar has been an amazing help during our process of furnishing a beach home from 7 hours away. I highly recommend him
Our experience with the Ashley Homestore in Wilmington was nothing short of exceptional. We are in the process of furnishing our new home. John helped make this 2 day transaction as stress free as possible. He never pressured us for a sale and put us at ease the entire time. His knowledge and professionalism was appreciated. No stone was left unturned when presenting options from mattresses to reclining sofas, and everyhing in between. I spent a career in the service career industry and John and Ashley Homestore of Wilmington, provide A+ service and they receive my highest recommendation fir going above and beyond
Dane was very helpful in assisting me in buying a new couch.
We purchased a dining room set today. Skyler was our sales associate. I have to say that he was probably the best salesperson we have dealt with in years. What a pleasure to work with, and he did everything he could to help us with our choice. We would definitely go back to Ashley Furniture because of this wonderful gentleman Skyler. A breath of fresh air!!
Great place, very open, relaxing and calm environment. Staff is extremely helpful. Ask for John Castoro, he is awesome!!
My experience was very pleasant. Even understaffed, all employees are very helpful. I would do business again.
Kota was great at helping us find the best bedroom set for our son with amazing deals!
Dane was a great representative of the store, very helpful as he answered the many questions we had prior to completing the purchase.
Aaron was extremely helpful and patient with me. He explained products, financing options, and discussed fabric options. I only went in to browse and came away with a purchase I love.
Skyler was awesome and very patient, energetic and enthusiastic. Go see him if you need anything, you won’t be disappointed!
We had the best experience with Skyler! He was very easy to work with and so nice! We will definitely be buying from him again!
We traveled from Jacksonville to Wilmington in search of a bedroom set for my son. Just from that brief purchase from the Wilmington store I am certain I will never visit the Jacksonville Store again. Skyler was extremely helpful and went above and beyond to ensure we matched a bookshelf to the set, as well. We will definitely be back!
Had a great experience helping Mom purchase a mattress and dresser. Adam was patient and helpful answering all our questions and showing us several options.
Aaron was so helpful! He took his time and definitely assisted with finding the right furniture!
Great customer service for dressers! Skyler was patient and very knowledgeable helping us choose 3 dressers. Gave us a great deal.
John was incredibly personable and helpful with selecting my new sofa! Excellent selection and pricing, and fast delivery!
Our sales associate Skyler was professional, knowledgeable, and I appreciated him not being pushy at all. Have a great selection in store. I highly recommend you check out this affordable and fabulous location. Skyler is truly an asset to the company! I appreciate all of his help navigating a sectional sofa.
John C. was amazing at helping me and my fiancé find a new bed. He took the time to walk us through each brand, quality and price range. He was very knowledgeable on everything we asked and made it such an easy choice!
Aaron H was great! We came in wanting a sectional for our new home and he helped us pick and orient the best couch for us! Had a great overall experience with Aaron and Ashley Furniture! Would highly recommend to our friends and family
We had a great experience. John was knowledgeable and very helpful!
John was great!
My experience at Ashley’s today was beyond 5 stars! Thanks to John Castoro I was able to get exactly what I was looking for and more. Thank you John !
Decent variety but not the best quality
Had a great experience with their sale rep Kota. Honestly one of the most convenient experiences purchasing a couch.
Skylar was AMAZING! He helped us with all of our needs in the most professional manor. Had some amazing input with all of our questions that guided us to the correct piece for us.
John was great! He was very thorough and extremely helpful.
Go see Bradley! He was super helpful and got us a great deal!
Working with Dane to furnish my next apartment. Great person to be helping me. Thanks.
Ashley has great furniture and Aaron was awesome!
Let me start by saying my salesperson, Bradley, is the man!! As soon as I walked in the door he was so helpful and patient. I tend to be a bit indecisive and he took time to answer all my questions and helped me pick out furniture I love and am so excited about! I got everything I need for my new place at the best prices. Highly recommend going with Bradley the next time you stop by this location, you won’t regret it!
Bradly was great!
Salesman was very knowledgeable and nice. Great sales !
AARON was great we asked about the drink mechanic ended up buying an amazing couch
Bradley was very helpful!
Bradley was super helpful and Informative with helping us select the best sectional for our space!
Kota is awesome!!!!
Kota was wonderful …
Kota, was amazing. He sold me two bedroom sets. Very professional and very nice. Great saleman.
Great shopping experience. Very knowledgeable Staff and fast delivery
John was AMAZING! 100% recommend working with him
Kota was excellent. Super customer service. Highly recommend.
John was very helpful and efficient! We will be back!
Thomas was patient and showed me several sofas that met my needs. Highly recommend!
Lots was a terrific help!!!
John was knowledgeable and easy to work with.
Thomas Eva is outstandingly informative I was thoroughly satisfied with his knowledge of the products and his attention to detail. Purchased a power lift chair from this store.
Kota was super helpful with all my questions and when we come back we will definitely have him help us.
I recently worked with Skyler and had a fantastic experience. He handled everything over the phone and the pieces were delivered with promptness and care. I would highly recommend Skyler and this store. I will definitely be coming back.
Kota went above and beyond to come up with a deal we could agree on!
John was great helping us find a perfect couch!
Had an excellent experience with John Castoro. Helped us pick out just what we needed. Would definitely due business with him again. Thanks John
Great customer service Bradley was great!
Such a great experience couch shopping at Ashley, especially working with Skyler! He gave us space and time to browse, but was always ready to help when needed. Skyler was incredibly knowledgeable and thorough as he helped us find exactly what we envisioned. We will definitely work with him again for other furniture needs!
I had the best experience buying my sectional and Bradley Barker helped me get exactly what I needed for my living room Thanks again!
A lot of great options from what u are looking for, from dining to bedroom great furniture.
Very knowledgeable about product options and payment plans.
Wanted a sectional within complicated dimensions and Dane the salesman more than delivered. 10 outta 10 highly recommended.
Dane was really helpful! The best
Fantastic experience with John, we got a beautiful dining table set, would definitely visit again.
Dane was very helpful when looking at furniture. Love the bedroom set he helped me pick out and my new dining room table. Can’t say enough good things.
Skyler was awesome! Excellent Representative and very knowledgeable. Provided information that helped us make the perfect decision.
John Castoro was super helpful and helped us find exactly what we were looking for. This was our second purchase from the Wilmington Ashley Furniture within the last 3 weeks. We won't be going anywhere else for our furniture needs. Great staff, quick delivery, just the absolute best!
Had a great experience in the store Aaron was a big help will definitely come back
Dane was super helpful. Painless! Quickest I've ever been in and out of a furniture store!
John was super helpful with purchasing a mattress!
Kota is the best. So helpful and nice. Huge thank you to him!!
Had a great experience with John today. He helped me find the perfect sofa combination to fit my space, and it wasn’t an easy task. Have shopped here before and had a similarly pleasant experience. Would recommend.
I stopped in to ask how I would go about replacing the lost power supply on my mother's recliner. I talked to the manager, Kota, and he showed me what he thought was the correct power supply and explained that I would need to order the part from Ashley's customer support. I should mention that my mother is ill and no longer has the strength to operate the manual recliner she typically sits in. One aspect of her illness is edema in her lower legs, hence the quest to get this powered recliner working again as quickly as possible. I was sitting in my car, on the phone with customer service (and not having a great experience) when Kota walked out to the parking lot and knocked on my window. He offered to just give me the power supply he had shown me in the store. I gratefully accepted and told him how much I appreciated his generosity. This was above and beyond customer service and I can highly recommend this particular Ashley's location!
We worked with John purchase entire home furnishings!! He made our experience wonderful !!
SKYLER rocks! His professionalism, humor, knowledge, and honesty SOLD ME! I walked in only to “shop” and walked out with a new living room set. He was just that good—-no pressure, but so very personable. I def recommend seeing him if you’re shopping for new furniture. You won’t be disappointed 😀
Bradley was very professional and helped me pick out a sofa, highly recommend this store over any other Ashley store in Wilmington
John Castoro was a great help. Thanks so much for making my experience quick and easy! Will def be back!
Very pleased with the customer service here. As soon as I walked in the door I was greeted by Bradley. He was very professional and I was pleased definitely will be coming back
Excellent service and follow up very happy with my purchase.
Thomas was very knowledgeable and helpful.
Do yourself a favor, ask for Bradley. You'll be happy you did.
Skyler was great! Helped us pick out the best couch that fits our needs! Went above and beyond to get the measurements right for our space! Thank you for the great customer service! Give him a raise! :)
Bradley Barker was amazing. He made sure I left a satisfied customer. He was very helpful with all of my questions/concerns. If you have the chance, ask for him personally.
Went with a picture of a bed. Salesperson was quick to find it, order it, set up delivery and meet the price. Not pushy at all and also recommended a book that changed my life. 5 stars for Bradley and the bed.
Bradley was extremely helpful when I was looking for a couch. I learned a lot about the various types of couches and was able to find the one I love. ❤️
Bradley made the buying experience super easy and his eye for design is impeccable. Corporate needs to bring him into the executive’s circle.
Bradley was the most helpful salesman! I can’t say enough good things about his great service and even better personality. He’s a real winner, I wish I could have brought him home with my couch!
Bradley was very knowledgeable and helped me find exactly what I was looking for! Thanks Bradley!
Great experience! I was having a hard time figuring out what couch and chairs would work well in my living room but Bradley knew exactly what kind of couch would work best for us. He was very kind and had a great personality. I will be returning for my future furniture purchases
Skyler was amazing
Bradley was AWESOME! So so helpful and patient!
Bradley was great to work with! Very knowledgable and personable.
Brad did a great job! We appreciated all his help!
Came for ideas for my little ones rooms and found so much I loved. Bradley Barker was great to work with; friendly, professional, knowledgeable.
Bradley helped me get a nice sectional for my new apartment. Go check him out. Outstanding gentleman.
Currently bouncing back and forth from Raleigh to Wilmington. Bradley Barker took such great care of me, will definitely be sending friends and family to see him.
Kota was amazing and even stayed late to make sure we had the best experience and had everything exactly as we needed it! Amazing customer service. He went way above and beyond!
I recently was a customer at Ashley Home store Bradley Barker was of great assistance and friendly and helpful with information in our purchasing of myself and wife's new bed we can't wait to try it out and sleep in it in our new house thank you so much we will be repeated customers for a lifetime as long as we live in the coastal Wilmington areal
Dane was very helpful at the store day met all my needs and expectations.
Dane was very helpful with getting me a couch for my apartment!
Dane was super helpful!
Skyler is AMAZING! He was super helpful and friendly and was great to work with!!!! Highly recommend working with him!
We just purchased a couch from Bradley and he was very personable, knowledgeable, and quick! We knew what we wanted and he made it happen! Not to mention we got all 5 throw pillows and the delivery date is just over a week!
Great experience. Skyler very helpful
Dean was exceptionally helpful, attentive and very knowledgeable. I’ll be coming back again!
Walked in and met John. Told him what I was looking for and he immediately showed me a chair that was perfect. No pressure to buy more expensive. Walked me through the store to show me the different colors as I am visual. Answered all questions and we closed the deal. Delivery is 10 days!
Kota was extremely helpful and knew the ins and outs of all things furniture! He was able to get us some great furniture at a great deal!!! Highly recommend stopping by and chatting with him!
John was very helpful and friendly. So thankful he helped us find our first couch and give us some awesome advice along the way!!
John made our experience today with purchasing a couch really easy and enjoyable! We will definitely be back!
Thomas was great. Thank you so much for your help today.
Bradley was amazing and so nice and extremely helpful! Will definitely be purchasing from him again🙂
Once again the folks at Ashley furniture have taken care of our furniture needs. It’s the only place we will go.
Dane was so helpful with my purchase!
Kota helped so much!!
Skyler and Coda helped me get one of the three things I needed for my new place for my move, they were amazing.
Dane was so helpful!!!
Kota was very professional and knowledgeable. I highly recommend him. Ask for Kota with the fancy shoes.
Dane was amazing to work with. Super helpful and knowledgeable.
Thomas was extremely helpful getting us setup with a new dresser for our new home
I met Skyler staple when I walked in the door. I told him what I was looking for and he started to search the floor for appropriate inventory. We eventually found what was exactly what I needed. I would not have found it had Skyler not helped me. And he made the rest of the process, totally painless. I came back the next day to pick up the merchandise and he had it waiting for me on the dock. He also loaded into my trailer. The entire process was flawless. I would highly recommend Skyler, fact I wish he worked for me.
Skyler was extremely helpful and gave us good advice.
Aaron Hoplight , very professional at his job. Took the time to show my Mom different furniture sets and didn’t rush or push her on something she didn’t like. Would definitely send family and friends looking for furniture.
John Castoro was very helpful and patient with us. He explained everything in detail to help with our decision. We will be back to see John next purchase.
Everyone was friendly and very helpful!!
Dane was super helpful in ordering my couch.
dane was helpful
Dane Thompson was extremely helpful!
Kota helped us pick out the best sofa for our bonus room. He was great to work with and made everything as easy as possible
Aaron was great extremely helpful and polite.
I have one poblem with the delivery and the Thomas and the manager hold the situation and give the another bed with a good discount and I always love buy with the Sales Thomas because he always help to find the better opportunity to save money !
I was provided with a great experience working with Kota, he helped me find the right balance of what I was looking for.
Had a great buying experience today with @John Castoro! Dropped in on a whim; John was so helpful (and not pushy!) that I was able to find a few couches worth a second look. Went home, got measurements and husband, returned to take another look. Many questions/much patience later, we purchased what we needed. John made the paperwork a breeze. So glad I stopped in; you will be, too!
Kota did a great job. Thank u.
DANE IS AWESOME VERY HELPFUL HIGHLY RECOMMEND!!!!!
Kota is awesome! Talked me through options and wears amazing shoes!
Just purchased couch and bed room set. Kota was our sales rep. Super friendly, answered all questions, and made sure to give us the best deal possible! Thanks for all the help! Update: customer service team was not very helpful or friendly. They hung up on us and the delivery team on the day of delivery. I had to help one member of delivery team install our couch, while his partner waited in the truck after installing the bedroom set. The ottoman we had ordered did not fit in our living room with the new couch. It was returned with the delivery team. Ashley will not issue a refund they will only provide store credit despite not having any furniture we currently like. We spent thousand of dollars on one purchase and they refuse to return 300-400 dollars. Will be looking at other furniture stores in the future.
We had such a terrible experience buying A LOT of furniture at Ashley. Our sales associate put in the wrong phone number at the store so the delivery team never contacted us..after I had already corrected it in the store it never got corrected in the system. The delivery team did not know how to assemble the couch correctly and then got frustrated and stopped trying..the one member went and sat in the truck and my husband had to help the other member lift & assemble the couch. We tried to return 1 item and they would not give us a refund even though we never signed for the item and it never stayed at our house (it went back on the truck with the delivery team). Customer service representatives were rude and disrespectful on the phone (1 person even hung up on us). Would not recommend. Will definitely be going else where for furniture in the future.
Kota Bennett was a great help and a fantastic salesman. When we decide to purchase more furniture he will be our go to guy. Thanks kota.
Kota was great to deal with. Helped our son get into his first bed!
Currently making our 2nd furniture purchase from this location and Ashley's continues to be our favorite store in Wilmington. Kota Bennett has been amazing to work with and his product knowledge and customer relations have been amazing. I highly recommend checking out this store if you are in the market for furniture and try and find Kota Bennet if you can!
Our sales person Skyler was so helpful and absolutely the best personality ever. He was very knowledgeable and made our purchase so easy. Also Mary at the desk was awesome.
Tommy was super helpful in our process to purchase our new bed set. Super talkative and great story teller. Check him out!
We have been working with Kota Bennett for the past week, in searching for a new sectional. He has been patient, attentive and honest with us and made us feel very comfortable with our buying decision. We would recommend doing business here and with Kota if you can!
Cota was wonderful and helped us find the perfect bed for my son! He was courteous, patient and knowledgeable. Thanks Cota!!
Skyler Staples, Home Furnishing Professional at the Market St. locations is amazing he is very knowledgeable and my delivery was scheduled to came literally 2 days later ( which is today). I’ve been purchasing from Ashley for years but never have I had the pleasure of experience a purchase where I was asked what am I looking for and given the pros and the cons of the purchase. His patience with me was extraordinarily as well. He allowed me to shop and then helped me narrow down on the items he knew would be a perfect fit for me! Thank you Skyler I can’t wait to see my Diamond studded bed!
Kota did a great job. Thank you
Kota was an amazing sales rep! He explained everything throughly and was very kind and patient !
Had a great experience with a good sales manager Kota Bennett. He was pleasant, knowledgeable and very helpful. We found what we were looking for and was very happy with purchase.
Skyler & Kota were great in helping us with our couch, desk & bookshelf purchase! Great service!
It was the easiest transaction i ever did. Kota helped us. He was very friendly and professional. Our chair will be delivered in 3 days which i really appreciate.
Kota and John were super helpful and friendly while we picked out some furniture for our new home!!
Very disappointed! I never go to Yelp to express my frustrations, but I've had it at this point. My wife and I have spent a lot of money on a new couch and ottoman a while back. Once delivered, we noticed a seam coming out of the ottoman. We ignored it for a few weeks however it eventually got worse and worse which resulted in the seam stitching coming out and the ottoman now has a tear. I went to Ashley HomeStore to see what they could do, hopefully just replace it since it was ruined and practically brand new. Nope, call the Customer Care Center and they will handle. So I called and they said they would could not replace but will send a cover and have a maintenance guy out to check and fix. Once we received the cover we were told to call back to make an appointment. Made the appointment for 2 weeks later (that was the soonest). Was told I would receive a call or text a couple days prior to confirm a delivery window. Never got the text, so I called them back to confirm. Sorry, we have no records of an appointment being made. Great, now the next appointment is another 2 weeks away. Which brings us to today (over 6 weeks later) in which a technician came out and said that we needed another piece to fix the issue. While the technician did call the Care Center and advise that it would just be easier to replace the whole thing as there were no guarantees he could fix, Ashley denied his request and are now attempting to send out another piece to help fix. This will take another week or two to receive in which once it does come we have to call AGAIN to make another appointment which I assume will take another 2 weeks. Just replace the freakin ottoman! We've bought a few items from this store in the past year and even got suckered into there Furniture Protection Program. I will never give Ashley Furniture my business again. This has probably been the worst customer service I've ever experienced. Stay away!
I went into the store today to get a bedroom set and John Castoro helped us out! He was very knowledgeable and helpful! Thank you so much John for all your help.
Ashley HomeStore is a great furniture store. They have a huge selection, and they can usually match the website price on most items. Thanks to Thomas for a great buying experience for a second time. He was knowledgeable with the inventory, patient with us and not over bearing at all. My fiancé plan to buy again in the future here.
Dane was amazing, very professional and attentive. Highly recommend Ashley Furniture in Wilmington on Market and make sure to find Dane!
Dane was super to deal with. Very knowledgeable and accommodating. No pressure and certainly served us well. Great experience!
Aaron Hoplight is the man you need to see! He was knowledgable, polite, and direct. I was interested in two items and he did not push or act like the “typical cheesy salesman.” 10/10 recommend going to him. Thanks!
Nothing but a good experience at Ashley! We needed a couch super specific to a strange space and Skyler was nothing but helpful, not pushy and helped us find exactly what we were looking for! Skyler, can’t thank you enough!
Kota was very helpful with purchasing a sectional. He is very knowledgeable and friendly! Highly recommend!
Purchased thousands of dollars in furniture for my new condo and also added full delivery and assembly for an extra charge. When the delivery people arrived they told me that i would have to setup a large tv stand that was in the box. I contacted the corporate office and they stated that i needed to let the delivery people know that they were supposed to set i up. Upon informing them the the gentleman immediately said no he could not do it and that created a very uncomfortable situation in my home. Very unprofessional experience. Buyer Beware!!
Great customer service!!
Dane was awesome and made my new furniture purchase and great experience.
Dane was awesome and helped us out great experience left with a great new couch!
I called in over the phone looking for a specific item. Skyler was most helpful and knowledgeable about the product. Not only did he assist me effortlessly, he was able to give me the price match and miraculously he was able to schedule delivery in 4 days! You don’t know how much it meant to me for this gentleman not only do his job but to do it with integrity and efficiency. Thanks Skyler
Skyler Staples was truly professional to work with. He understood my needs and made the furniture buying experience a pleasure! You’re lucky to have him on your team!
Skylar was amazing! I walked in wanting a bed and got exactly that with no pressure and super easy. He was super friendly and helped with so much. Super cool guy can’t wait to get my bed! Definitely will be buying through him again in the future!
I recently had a delightful experience working with Skyler Staples at the Ogden Plaza store. He was well versed in his product, a pleasure to work with, full of energy and great customer service skills. Look forward to working with him again in the future!!
We always feel we can count on Skyler to help us find just what we’re looking for. He’s consistently friendly, knowledgeable, and courteous.
Hunter Wright Excellent service and very knowledgeable
Hunter Wright helped us find a great deal on a bedroom set.
Skylar was excellent as a professional salesperson knows his business. Very helpful went over the bill to make sure everything is right before we left the store.
John was extremely helpful and gave us the best deals!
Kota was extremely knowledgeable and helpful throughout our shopping experience.
Hunter Wright is a wonderful salesperson...knowledgeable and super nice!
Dane was great!!!!!!!!!!!
Had Aaron help me pick out some great furniture and it was a really easy process!
Skyler was amazing, super helpful!
Hunter Wright made my shopping experience stress free and easy. Hunter answered my 100 questions, and was extremely patient as I wanted to measure every piece of the table. He was easily accessible and made me super comfortable. Thank you, Hunter
Dane was super helpful!!
I’ve never had a bad experience at this store or location. Every time I have been the customer service has been exceptional, the employees are very knowledgeable and the prices have been great! I’ve bought a number of items for our house here and most recently this piece for more storage space. Kent, the sales manager, greeted us right away when we walked in. He asked our names and provided us space to browse. There was a specific piece I came in to get/ look at but my husband was admittedly opposed to that particular style and urged me to look at this. This fits our taste 100%. Kent answered all of our questions and made the buying process smooth from start to finish! Having an Ashley card made it even better, which I highly recommend you look into. We were able to take this bad boy home on the spot and I could not have asked for anything better. I just love it .
We’ve never had a bad experience with Ashley Homestore and Aaron has keep that tradition alive. From the time we hit the door his personality, sales experience, and enthusiasm made this a great experience. Aaron was not pushy, he was professional and answered all of our questions and concerns. Ask for Aaron, he is informative and detailed in his understanding of the product and how it would fit your vision.
Worked closely with Kota Bennett to find a new mattress for our bedroom. Thru his leadership and passion to serve others, he guided us to our best options. Fully explained details of each mattress manufacturer and how the mattress functions. When we came close to making our decision, he brought us pillows to achieve "Real Home Experience" and closed the deal. Kota also reviewed my Ashley account so I could purchase immediately. Ashley furniture proved to us they have a great team.
We went in looking for a serving table and got exactly what we were looking for. Skyler was very friendly and professional, couldn’t have asked for a better experience! Thank you again Skyler!
After going to countless furniture stores, I decided to try Ashley Furniture store and I’m glad I did. The customer service was top tier. John was a great help. He was warm and welcoming, attentive, and had a great sense of humor. He was very helpful while guiding me through the purchasing process. I am happy with my purchase and I will definitely come back in the future.
Aaron was so helpful! My husband and I were in the market to buy a new bed, and Aaron walked us through all the options available to us. He was very knowledgeable about all the types of mattresses that would be best for what we were looking for. Highly recommend!
Our sales representative Dane was very helpful
Hunter Wright was the perfect salesman in helping my daughter in law find her perfect sectional! He was so patient and professional and we loved working with him! Thanks hunter you’re the best!! I would definitely recommend him!
Hunter Wright was amazing helping me find the perfect couch for my new place. He took the time to show me each option that was within my budget. He had great communication skills and had wonderful customer service. Would recommend seeing him again for more furniture in the future !
I had a great experience shopping at Ashley for furniture for a move where I needed pretty much everything! Skyler was extremely helpful, especially when I wanted to add more items to the order. Highly recommend and look forward to getting my furniture.
Aaron was absolutely amazing!!!
John was a pleasure to work with and helped us find exactly what we were looking for.
Aaron was extremely helpful and they even price matched my bedroom set for me! Great service.
Skyler Staples was a great help in picking out our new couch and even helped us get the best deal available. Looking forward to when we need new bedroom furniture! Thanks again.
Dane did an amazing job informing me about the furniture!! Fr
I went to go look at couches the other day and Dane was very helpful, and informative.
Dane was the best ever ! Very patient. Highly recommend him!
Dane was very information and clear when speaking to him. Very happy we talked to Dane today!
Dane was very helpful and amazing to work with!
Hunter Wright was very helpful and patient while my mom and I were picking out the right chair. Come see him and get that special piece of furniture for your home. Tammy D.
Kota is hands down amazing! I highly recommend anyone looking for any furniture you come in and ask for him!
My recent shopping experience was great! Skyler was so helpful and went above and beyond to help us find the furniture to fit our needs. I will definitely purchase from this store again in the near future.
John was great! Super helpful. Helped me rearrange furniture to see what the items I wanted would look like together! Highly recommend!
Skylar was super helpful and very patient with this very indecisive customer!! Would absolutely buy from him again! Happy Shopping!
We got our bedroom furniture from this store back in August. The salesperson was kind and helpful while we were in the store. However, as soon as we signed the paperwork and placed the order, we were on our own. The delivery time was outrageous and as per their word, there was nothing they could do to make it shorter, which is unfortunate. We really liked the pieces, so we waited over 3 months to get them delivered. The salesperson sounded annoyed every time we reached out to him to check the status of our order, which is unacceptable. Their policies state that if you are not home when they come for delivery, you must pay $90 to reschedule. I organized my work schedule to be home when they said they would deliver. However, they rescheduled on very short notice for later that same day, with no right to complain or compensation. And then, they ended up coming when they said they would initially. Luckily I had not left the house or I would have had to pay for their lack of organization. As per their policies, too, you have only 24 hours to make sure everything in your order is working fine and file a complaint if there is any problem. Honestly, we find this policy abusive. It turned out that one of the drawers on the nightstand was defective. We reached out to the salesperson for a solution, but he simply gave us an 800 number as a response. Over the phone, they said they would send a spare part and a technician to fix it. We received the spare part quickly, but they never contacted us to send the technician. We had to contact them again to schedule a technician's visit. We received the furniture on Nov 9 and almost two months later, the drawer is still not working well. We will never again buy anything from Ashley. UPDATE: It is March 22 and we still don't have a functional drawer. They sent a replacement, and the new drawer was also defective. They said they would send another one (this was over a month ago) and we still haven't received it. This is RIDICULOUS! We will never ever ever again buy anything from them.
Would recommend Ashley Furniture to anyone looking for quality furniture and great customer service. Skyler Staples is very knowledgeable about the products and takes the time to be sure your purchase is what you want.
Hunter Wright was amazing. If you’re in the market for new furniture, stop by and ask for Hunter! I promise, you will not regret it. A professional who cares about the customer, Hunter deserves to be recognized for his efforts to take care of my wife and me!
Hunter Wright is fantastic! Super friendly, really helpful and knowledgeable! Made our shopping experience easy and was great to work with! Thx again!!
Hunter Wright was so kind! Not pushy one bit and helped us find the best deals within our complete budget. Thorough information, easy to understand deals, etc.! I would recommend seeing Hunter 10/10! We can’t wait to receive our items.
Looking for new furniture for months. Finally found something that's perfect for us. Great customer service Skyler. Polite and very informative. Gave us space and time to choose what we wanted. One of the Best sales people encountered in a long time. Thank you
Wondered in one evening in search of a couple stools. Skyler was our salesman and was great! Even though it was a small order, he was very helpful and made the process painless!
We had a great experience at Ashley Furniture! As soon as we walked in we were greeted and guided to what we were looking for! Skyler Staples provided a stress free experience while finding the furniture that fits our needs. Appreciate his patience & knowledge on the products at Ashley.
Cota was extremely helpful both times we came to store. He made our purchase quick and efficient and assisted with making the financing easy. We are new home buyers and he really helped the process. Thank you!
Hunter Wright helped us today during our visit to Ashley Home store. He was friendly, helpful and very knowledgeable about the furniture. The questions that he asked helped us to make a quicker and more confident choice! We are very thankful to have had his help today.
Hunter Wright was great to work with. We came into the store looking for living room, dining room and bedroom sets. He offered great suggestions on what would work with the space and went the extra mile to look up the floor plans in my new apartment so I could make sure everything fit.
Hunter Wright was a joy to work with and so helpful! He gave us our space to look around in our own but was readily available when we had questions. Thank you Hunter! Can’t wait for our beautiful new furniture! Go Bills!
Coming to Ashley was the best move I could have made! As soon as I walked in the door Kota was there to greet me and help me with any questions I had and he let me look around without being right over my shoulder trying to sell something! He had an answer to every question and I left with everything I wanted and very good prices and good quality Ashley furniture! Everyone was very nice!!!!
Wow hunter was fantastic. He was genuine and attentive. When we walked in the store he greeted us warmly and informed us about the layout of the store. Normally salesmen are hawks and would follow us around. But he was patient and allowed us time to center the store and checked in after about 30 minutes. Exactly what we wanted. My wife and i came in to look at some options and ended up leaving with all the furniture we needed due to hunter’s ability to care and provide wonderful service.
Hunter was amazing! We came in and he let us know our options up front without bombarding us. We had a chance to walk around, ask questions, and we were given space to discuss privately before deciding on our purchases. Hunter was honest and genuinely a pleasure to work with. Thank you Hunter!
My boyfriend and I came to Ashley's totally not expecting the wonderful customer service that we got. Skyler was awesome! He took his time with us to make sure that we were absolutely satisfied with our purchase. I will be sending anyone that needs furniture to him.
Dane was a G! He was super friendly and professional. Eleven out of four will buy from Dane again.
Great experience with Dane today! Very helpful.
Hunter wright was awesome! I came in with basic wants for my couch and sectional and he helped me find exactly what I was looking for, was very knowledgeable, and got my delivery date exactly when I needed my furniture by! Highly recommend shopping with Hunter!
Kota was amazing! He helped me through multiple choice and picked out the best price for what I wanted! I will be back
John was absolutely amazing!! So helpful and patient with me. Will definitely be back again!!
Hunter Wright was super knowledgeable and got us the best pricing around
Hunter Wright was more than helpful. He was the only sale person that would help me. I came in wanting to purchase a ton of accessories that were discounted, in which they DO NOT get great commission on so no one was eager to assist me. But Hunter jumped in with a smile ready to help. 2 hours later, still happy and laughing with me. Thank you Hunter for making my experience with Ashley Furniture a great one. Because of you I will be back! This time fore a larger purchase and I will be using Hunter For sure!
Quick. Straight forward, and upfront about all questions and concerns..The perfect type of person to do business with.
Kota and abbe work well as a team and very consumer friendly and knowledgeable.
Dane was very patient and helpful with us while we were trying to decide how to replace our old couch and purchase a new sectional. We are waiting on delivery and hopefully it will look nice in our sunroom. Thank you, Dean.
Recently purchased living room furniture with the help of Skyler. He was extremely knowledgeable about the products as well as the process for financing/purchasing/delivery. It was a great experience!
Found the perfect couch/armchair combo with the help of Hunter Wright at Ashley on Market St! Hunter was extremely helpful in finding us what we have been looking for a great deal! Thanks again!
Hunter Wright was super helpful in finding me the perfect couch for my living room! He walked around the showroom with me multiple times while I was looking at all the options they had and was very patient answering every question I had. The financing process was easy with Hunter walking me through every step! I highly recommend working with him if you need anything!
Went into Ashley today to just look for bed frame and was greeted by an extremely helpful employee name Dane who helped show me deals on entire bedroom set during a Black Friday sale. I ended up leaving with a new bed and entire bedroom set and a new Purple Pillow. Thanks again Dane for all your help!!
Kota did an amazing job! Customer service was outstanding. Thank you!
Stopped by the store and Aaron was very helpful in making our decision on a sofa easier.
Dane was super helpful. Ask for him any time you need new furniture!!
Dane was great to work with!! Got beds, chairs and etc… very patient!
Dane was very helpful and made it very easy for us to pick out our furniture. Would highly recommend!
Skyler was super helpful in making sure I was getting exactly what I wanted. Very accommodating.
Excellent customer service from Dane!!!! Highly recommend then!!!
Hunter Wright. Very knowledgeable and friendly
Oh my goodness! Kota was ahhhhmazing! He was so helpful and patient with us when finding our new mattress and bed. I really liked his attention to detail and willingness to wait for us to lay down on all the beds! He also worked really hard to get us to the price point we wanted (which we did get to!). I would recommend anyone who visits Ashley on Market/Gordon to ask for Kota! (These comments are my own and freely given.)
Dane was very helpful!
Hunter Wright was great!!!
Hunter Wright, he showed us all the options and worked with us on every aspect of our Ashley adventure. When it came down to buying our furniture, he allowed us our space to talk it out and gave us plenty of time and options to pay!
We had a wonderful experience this week at the Ashley furniture store off Market Street. Our sales person is as Skyler and he did everything he could to make it an easy pleasant experience. He went above and beyond. We will definetly shop there again if we need more home furnishings.
Great customer service. Our salesperson was fabulous! Very attentive to our requests!!
I enjoyed shopping at Ashley HomeStore. The employees were friendly, knew what they were talking about, and were excited to help us. Our representative was Skyler, and he was a rockstar. The only reason I go under 5 stars is that the buying process was tedious and not easy. It took about as long as it does to buy a car as it did to buy the couch.
Hunter Wright did a great job!
Skyler was helpful, insightful and respectful. highly recommend asking for Skyler
Hunter Wright was great! He helped me pick out the perfect sofa loveseat combination!
From entering the store to the check process, Kota made the process easy and stress free. He was kind and knowledgeable, and incredibly patient as I had several rooms I needed to furnish. I highly recommend Ashley Furniture, and make sure to ask for Kota!
Kota was incredibly helpful today with my family and I. He greeted us at the door and asked us for what we were looking for and took us right to it. He was also super nice and his customer service is amazing!!! Thank you Kota!!! We will be back:)
kota was amazing and very helpful with everything!
Great Customer Experience with John!! Thanks!! Would definitely recommend!!!
Hunter Wright set me up with an easy purchase of a purple mattress. I can now say goodbye to the Sunday scaries, laugh more and say no no the the Sunday scaries. I owe it all to Hunter Wright!
Dane was very helpful with everything that I needed
Hunter Wright was an incredible help so grateful for his service time and energy!! Very knowledgeable and really made a difference of weather we would give our business to Ashley or somewhere else! Thanks Hunter !
Hunter Wright was great to work with. Made us feel comfortable in our couch purchase. I would highly recommend working with him!
Dane was super helpful! He was extremely informative and knowledgeable. Will definitely be back!
Working with Dane was a great shopping experience! I was interested in a couch and love seat that was not on the show room floor at that location. He answered all my questions and made the financing process very easy! Thank you so much!
We got everything we needed with the help of John! It was our first time making a big purchase for our home, and John helped us to find exactly what fit our space and budget. The store was organized and had a great atmosphere and reasonable prices. We will come back again when we need something else!
Awesome experience, quality furniture, we always shop at Ashley Furniture! Today our experience was even more amazing because Skyler was our sales representative. Very attentive, answered all of our questions, helpful with finding just what we were looking for, no high pressure sales, just made sure we were satisfied with our purchase. We highly recommend Ashley Furniture...be sure to ask for Skyler, he's the best!
Dane was great and helped me out so much!! Found exactly what i wanted!! 10/10 experience
Hunter Wright did a excellent job and made purchasing my couch easy.
Skyler was really helpful and friendly! Great experience!
Hunter Wright was super helpful through our furniture buying process.
Hunter Wright was amazingly accommodating and informative
We had been searching and searching for a new bed for our bedroom. We found one we loved online and Dane helped us find it in store and price matched it for us. We are very happy!
Dane was a huge help is selecting the perfect bed for our new home!
Dane is the most helpful salesman, he was efficient and quick with my sale. If you don’t go to him, you are doing it wrong !
Dame was the BOMB! Very informative & patient, thanks for the great service!
Hunter Wright helped me find the perfect patio furniture for my new apartment. Thanks again, Hunter!
Dane was very helpful today very nice and personable guy enjoyed today very much .
Hunter Wright was very professional from the moment we walked in the door. He listened to what I liked and disliked and was never pushy. I would recommend Hunter to anyone in the market for new furniture. Hunter is a true professional not just a salesman.
Hunter Wright was my salesman today. He was excellent- talked us through our options, made sure we knew what each option entailed and was able to give specific details about the furniture we were interested in. He is also very personable and was able to make small talk with my mom and i as we were going through the purchasing process (which at times can be lengthy). Thank you Hunter! We will be coming back!
Dane was amazing. He answered all my questions, made sure I could get items in a timely manner as I prepare to relocate. Overall great experience.
Hunter Wright was very pateint and made sure my husband and I got the best deal possible! Thank you 🙏
John was very helpful
Had a great selection, some good deals, and John was so wonderful to work with!
Dane was such a great help in finding us a new bedroom set! So excited for our new purchase.
First time shopping at Ashley and the customer service, especially from Dane, was impeccable. I didn’t think I would be making a purchase today, but Dane went above and beyond and I walked out with a new bedroom set!
Hunter wright is the best salesman I’ve ever worked with! He will do anything and everything to make sure you are happy and taken care of! No pressure at all! I would definitely recommend him as your next salesman if you’re looking to purchase!!
Kota was friendly, professional and helped us the entire time.
Hunter Wright helped myself & mom today with a furniture purchase. He made our experience a very easy & enjoyable experience. Hunter exhibited very professional service and it was a pleasure interacting with him. I would definitely recommend Hunter for your furniture shopping needs!
Kota was super helpful! He helped us pick out the perfect additions for our bedroom!
John is the bomb!!! Great experience 😁
Dane was quick, efficient and knowledgeable. Highly recommend for a low stress experience!
Dane took time with me to pick out the perfect sofa for my sunroom. Went to another furniture store to look and no one even spoke to me the whole time I was looking. I'll shop at Ashley the next time I need furniture.
Dane was great. Like a Great Dane 🐶 Go see Dane!!!!!
We found what we were looking for and our salesperson Kota was friendly but not pushy at all.
Great service, super informative, I was on a bargain but got a great financial plan worked out in order to get my new place furnished;
Ashley HomeStore has a large selection of beautiful products to chose from. This was my second purchase from the Wilmington NC store & Skyler Staples was my salesperson both times. His knowledge of the products, listening to the customer needs and his passion to sell you the items you need are off the charts! Ashley is lucky to have such a valuable employee. Anyone can be a salesperson but only the fearless can be GREAT! Skyler is that person.
Aaron was great
We had picked out a sleeper sofa on line and went to purchase it. When we got to the store it wasn’t exactly what we wanted.. Skyler took his time and showed us numerous options. The amount of time and patience Skyler showed truely sets him apart. Would highly recommend Skyler @ Ashley furniture in Ogden, NC
Hunter Wright, very knowledgeable, knows the products, gave me his information we will be contacting him with home furnishings!
We had a awesome experience with Hunter Wright thank you so much
Mr Hunter Wright made this experience an epic one for me and my wife! Thank you!🙏🏿🙌🏿
Had an awesome experience today! Skylar rocked! He handled all of our questions and offered great suggestions. I hate shopping but he made picking out furniture easy & fun!! I highly recommend visiting Skylar for your furniture needs!
John Castroro was awesome to deal with. Smooth transaction
Dane was super nice. We had really fun experience here!
By the grace of God we found a bed last night after buying a mattress we werent expecting to buy. But a salesman told us that you need a nice couch and a comfortable bed to come home to. Those are the two places you spend the most time aside to work! It stuck with me she may of cost me an arm and a leg but its good for 18 years! Our home is now complete thanks to Ashley Furniture😊
I stopped at Ashley Furniture looking for a recliner but not really ready to buy but we were met by Aaron Hoplight, sales associate who was very nice and directed us to the recliners. He left us to browse and came back to us after we had a chance to check them out. We had found one that we liked and he quoted us the price and closed the sale. Very helpful & nice & no pressure. I would shop with Ashley again.
We came into Ashley Homestore on a whim to look for a couch and Hunter Wright was exceptional in helping us find the right choice for our home. Awesome service!
Dane was really helpful ! Alway enjoy working with !
Amazing sales team, quality furniture & quick pre holiday delivery! Highly recommend!
John was amazing. He’s straight up, hilarious, and gets right to what you need. Listens well and gives great feedback. Also has great recommendations for local restaurants, for after you successfully get everything you need.
Hunter Wright was very professional and helpful. Would shop here again!
Hunter Wright was wonderful today. Helped us out with a rug purchase!
Kota did an awesome job! 5/5 stars!
Kota was amazing!!!! Super helpful without being smothering!! Most definitely going to him again!!
Hunter Wright was very helpful and courteous
Had a great experience. John is the guy to go see he has a good sense of humor so when you go to Ashley homestore he will look out for y'all find you the best deal 🤝
The intention we had was simply to get a recliner; but Hunter Wright, a wonderful sales associate, took the time to listen to our story and the reasons we needed the recliner. He took us around the store and showed us what we wanted, but added a friendly and inviting atmosphere to shop in. All in all, a great experience. I will do all my shopping at Ashley with him from now on.
Skyler was extremely helpful and knowledgeable helping my husband and I select our new mattress and bed. His personality was very upbeat and made it seem we were with a friend during the entire experience.
Hunter did awesome great customer service
Hunter was great! He spent the time needed to pick out the right piece of furniture for our new home!
Dane was very helpful ;)
Hunter Wright was very helpful throughout the whole process and always available and willing to help answer questions and got everything I needed done. Great experience!
Highly recommend working with Kota Bennett! He listened to everything we wanted and helped us furnish our home in less than an hour with a 2-year old in tow. Updated review on 10/18/2022: I wanted to update my review as I feel like I was blind-sided. I contacted Kota to ask about our delivery date which was on schedule. However, he stated "the recliner is still a few weeks out as we discussed when you were here." I didn't recall him saying that the recliner was backordered but I gave him the benefit of the doubt as we did have my son with us so I asked my husband if maybe I missed this information and he confirmed that Kota absolutely did not tell us that. Just frustrated that he was not honest up front about the delivery time.
Skylar Staples has helped us with quite a few purchases over the last year. He has been amazing!!!! Our first interaction with him was buying furniture over the phone while we were in the midst of moving. He was so helpful and kind during a pretty stressful time for our family. Every question we asked he got the answer, truly amazing. Then a year later we went to the store and hoped he was still there. Lucky us, he was/is. This time he helped us buy a beautiful couch. Skylar is the best and I completely recommend him if you need any furnishings.
I love shopping at Ashley! Skyler did an amazing job working with me and making me feel comfortable with my purchase. He was extremely personable and you can tell he cares about his clients. Great job, Skyler!
Dane Thomas and everyone at Ashley's are absolutely committed to their customers. I was not aware of all the programs especially for children they support. They donate to St Jude's, if you purchase a mattress they donate to children who are sleeping on floors. Please consider shopping at Ashley for 3 reasons, great furniture, great staff and their efforts to give back to many less fortunate. Pay it forward. Ask for Dane Thomas he is so so helpful. Thank You
Hunter wright. Great experience!
John C was very helpful and patient with me. I would love to buy from him again.
Came into Ashley and was immediately greeted by Skyler who was extremely knowledgeable and professional. Answered all of our questions and dealt with us for about 2 hours while we picked exactly what we wanted. I will only deal with Skyler anytime I need to purchase furniture.
Had a great experience today at Ashley Furniture. Skyler was super helpful and kept up with my never ending questions. Went in for 2 things walked out with 5. Thank you!!
Skylar was wonderful. He helped me find 2 new mattresses for my home.
Skyler was absolutely wonderful to work with today. He let us look around without being down our necks about certain furniture pieces, and answered every question we had. If you need furniture go see Skyler! Ashley HomeStore has amazing pieces and deals as well.
John Castoro was absolutely helpful, knowledgeable, and great personality. Will return because of his service.
Very good customer service very pleased to find what we were looking for. At a great price. John C was amazing
Great place to get the furniture you love!! Staff are friendly and will help you in any way possible. Perfect store to shop at. I highly recommend Ashley HomeStore.
I went in looking for my daughter a bedroom set I was greeted immediately by Tyler he was very nice but he didn’t hover and I appreciated that in the end he was able to show me several options and helped me make the best decision I was approved for financing and we had some conversations about the importance of credit and spoke a little on both of our journeys I felt as I was talking to a friend they rung the cow bell for me I have been shopping with this brand of furniture for a long time now and I definitely will be returning soon… thanks again
Skyler is the best on Market, he made my experience so graceful!
Skyler was an excellent person to work with. Kind and friendly!
John was wonderful! Professional, knowledgeable and he made me laugh during the process! Thank you!
Hunter Wright was very helpful with the purchase of my office furniture and ensuring I received the same discounts found online. Thanks Hunter!
Dane was very helpful!
Hunter Wright. Hunter was very helpful and friendly. He even help us after I changed my mind. I would recommend him very highly.
Came in looking for our first couch and Dane helped to guide us in the right direction as soon as we stepped in ! He was very kind and charismatic. We highly appreciated the assistance and positive energy. All the costs were thoroughly ran threw and everything was explained very well. We will be returning for a dining set and bed frame !
Dane was very helpful and very friendly. He assisted me with everything I needed from the moment I walked into the door. Very happy with the product I walked out with. Thank you.
Hunter Wright was the best furniture salesman I’ve ever met
If it’s possible that give a zero star I would do it. 5 months waiting for service just for a not working drawer. No call no text for information about what time day are coming. Worts Service I have ever seen. I am so regret about this shopping.Never recommend others. They are care of you until you purchased that’s all.
Hunter Wright did a great job showing me which sectionals were most comfortable. Checked a number of stores, this was the fastest delivery.
Skyler was fantastic. He was there when we had questions, but provided space when we wanted to look around or discuss what we needed privately. He was very knowledgeable about the products and materials. He made our furniture buying experience painless and fast.
Hunter Wright was extremely helpful and not pushy, which made for a really positive experience.
We had a great experience with Koda! We have been having a terrible time finding a coffee table in the right color/size for our space. Also under a bit of a time crunch. After striking out a few times, Koda found us a set that was part of a collection we already have. Made it a very easy decision!
Skyler was amazing he went out of his way to answer all of my crazy questions. Love how he spoke to us like a friend versus a salesperson! Definitely will be coming back!
Skyler did a great job helping me today.
Dane was so nice and helpful!
Dane helped out a ton and was a pleasure to work with.
Skyler did great and worked hard to make us a great deal.
Quick and seamless
terrible, terrible TERRIBLE. Ordered a sofa from here over two months ago, spoke to someone about setting a time and date for delivery MONTHS in advanced. Come to find out the day before it was delivered that it would be coming in 4 days late. We had gotten a confirmation email even saying it’d be delivered by that specific day and time. Fast forward to the new delivery date, it was supposed to be delivered between 11-2pm. Time frame was delayed even further…pushed back 3 hours. Once they FINALLY got the couch over, it had a hole in the back. Was told we could either keep it damaged or send it back for a new one. No other information was given. I am incredibly disappointed in the “care” and customer service that was provided. Too much money was spent for the way everything has thus far. I absolutely no don’t recommend shopping here. Save your time, money and stress and go somewhere else.
Dane was super helpful and easy to work with! Excited for our new furniture!
Kota helped us out in finding an awesome deal and was the best in helping us pick out the perfect bedroom set for us
If I could give more than 5 stars I would! Skyler went above and beyond for us and got us a great deal. My family and I recently moved to the area and were in need of a small couch. Skyler greeted and helped us through the whole process without being pushy and was very knowledgable. A perfect salesman. We ended up leaving with a couch, mattress and ottoman ALL on sale! Although the couch has to be delivered at a later date (which is totally fine) we were able to bring home our mattress and ottoman today. Highly recommend. Great service and selection.
Professional service by Dane.
Dane was great and worked hard to get us into the new couch we really wanted. Highly recommended!!!
Hunter Wright, did a great job. After a few minutes talking about what we were looking for he pointed us right to what we wanted. Also, he walked us through the finace option. Quick and simple!!
Hunter Wright was really friendly, patient, and thorough about showing us all of the furniture, but not very forthcoming about prices for certain things. There were also some weird discount/price discrepancies that were miscommunicated, but were eventually worked out by John, who is a really wonderful manager, I think. We just would have appreciated it more if everything weren’t so vague and wishy washy. But overall, pretty happy with the experience and product quality.
Hunter wright was a great help in selecting our first couch.
Not a great selection. I felt overwhelmed by sales people as soon as I walked in. A lot of the items felt cheaply made and overpriced.
I guess some of these reviews were from a different management group. We ordered a bedroom suite from John Castoro who we thought was great in APRIL. We built a house and the closing date was moved up. We were told that there would be no problem in moving up the date; delivering to our house 30 miles away (another Ashley's was in our town) and we would have it delivered when we want. We were so impressed that we came back and ordered end tables. The total was around $4,000. In early August we were told we would have this in a couple weeks. After texts for four weeks in which we were told the delivery date was now mid-September, I found out it was on indefinite hold. After being told for weeks the delivery was being escalated and notes to management and other similar excuses with no follow up, I went into the store to find out why and learned because we were 30 miles away, they would only deliver the furniture when all pieces were in the warehouse. Furthermore, I found out we were charged more and the order was being held up because we were "out of route" for the Wilmington store. I had enough so I wanted a refund. After more excuses, I said to cancel the order ...the GM said was I rude..after only hearing about the canceled order. He didn't acknowledge the rudeness of being neglected for MONTHS and lied to about the delivery times and the reason for the delay. I have bought from Ashley's furniture since 1992 and love the quality and the brand. BUT DON"T GO TO The Wilmington, NC Mayfaire Ashley's on market road. You will learn the art of runaround and arrogance.
Awesome Dane!!!!
i showed up at 6:00 and Kota was so very helpful and we got so much accomplished in an hour! Easiest purchase I’ve ever made!
Skylar has gone above and beyond to help us twice now. He goes the extra mile to truly get you the best of what you need at the best price.
Hunter did a great customer service engagements with me today!
John was very thorough and helpful.
Hunter Wright, great experience...
Dane was great helping us find the right mattress and bedroom suit for our new home. Thank you so much
Hunter Wright was very professional & offered excellent customer service.
Aaron Hoplight has sold me several pieces of furniture. Each time I go to Ashley I look for Aaron and if he is not in, I come back when he is in. He knows his inventory and is knowledgeable how each piece works if it has electrical parts. If he is not sure rather than giving half or incorrect answers he will go and check with someone. Additionally, when he saw me outside the store, he stopped to say hello even though I had not seen him in year. It is very flattering when a salesman greets me without making a sales pitch. Naturally if someone mentions wanting to buy furniture, I tell them to see Aaron.
Great place to buy furniture. Kota was very helpful and friendly!
Hunter wright was very knowledgeable about the product and wonderful salesman.
Aaron was very professional, worked out a great deal and have a customer for life!
Dane was Amazing!! The Best!!!
We had a great experience. Kota Bennett was a great help!
Dane at the Ogden store was awesome and a huge help!
Very helpful, knowledgeable, Spent a lot of time with me has patiences of a Saint
Dane was great
Hunter Wright did a great job tonight of helping me find the right family set.
Hunter Wright - super helpful and accommodating in our furniture search!
Hunter Wright was incredibly helpful in picking out a piece of furniture today. He spent A LOT of time with me as I’m pretty indecisive. He definitely went above and beyond to make sure I was satisfied with my purchase before I left. Thanks again Hunter!!
Aaron was very helpful. He’s very knowledgeable and offered excellent guidance on home furnishings!
Awesome salesman! Professional
In the Wilmington store, I was greeted by a courteous and friendly sales rep, Hunter Wright, who helped me with the purchase of a somewhat industrial style accent cabinet that I knew would work well in my home. He even checked to see if one could be ordered, but found that to be a 6-month wait. The floor model was the best option, which I gladly purchased.
Aaron was amazing! After going to several furniture stores, with no success, he took the time to help us find the perfect sofa for our family! Thanks Aaron!
Hunter Wright was a pleasure to work with! Very knowledgeable and patient 🙂
Hunter Wright was super helpful and patient!
Dane was a helpful guy, answered all of my questions, and made sure I was well taken-care of. Great experience here
Hunter Wright was very helpful, courteous and easy to work with
Kota was awesome! We went in just taking a look at couches and he got us a GREAT deal. 10/10 recommend.
Hunter wright was our sales rep. He did a wonderful job. No pressure. Just helped us find what we wanted and got us a great deal!
Highly recommend Dane Thompson for all of your furniture needs! He was super helpful and very informative on all sales.
Had a great experience here! Heather was amazing and very personable. I came in with a lot of different ideas and she helped narrow them down and figure out what style I really wanted. Highly recommend!
I went in the store to look at furniture I had seen online. I worked with Kota who was knowledgeable of the product. We agreed on a price and the order was placed. My daughter went into the store the next day and bought a nice mattress for herself while they were on sale!
Chris was amazing. Very helpful and knowledge about the products and availability. Also, super cool. Would highly recommend.
Chris Mcewen was the absolute best. He was patient and listened to what we wanted. If you’re looking for a honest kind hearted person to help pick out your furniture, CHRIS is your guy!
Dane was great. Found the perfect mattress
Adam was excellent!!
Chris was extremely helpful and found us exactly what we were looking for
We were very pleased with our purchase and the customer service by Skyler was outstanding!
Mr. Castoro was great. Very informative and walked the whole store and through every item we were interested in. It was a great experience and we highly recommend!
Dane was a perfect sales men an was able to answer every question I asked an very knowledgeable an super friendly definitely will be back!
Chris and Dane were great! Some furniture stores tend to breathe down your neck making me want to run for the hills but Ashley furniture always seems to read their customers if they want help or not. They matched pricing online so we ended up saving money. The sofa is being delivered in just a few weeks so no need to worry about 6-8 month back orders!
Bought a new bedroom set today and as usual at this store, the experience was very positive. I got exactly what I was looking for at a fair price. My salesperson was John C and was great to deal with! Would definitely come back to him. Came back for more furniture on 720/24 and got helped by Kota. Fantastic service as usual!
Dane was awesome to work with throughout the whole experience. Gave us lots of options and advice on space planning.
Excellent attention to customers and details. Very knowledgeable with products
John was exceptionally helpful in helping us find the correct bed. We had a problem with the delivery and he took care of that also. Great customer service. !
Chris is awesome! He really helped me get what I wanted. So nice to have great customer service! Thank you!
Dane was awesome.
Great experience @ Ashley! My salesman Skylar was like an encyclopedia!! Thanks for our new mattress purchase Skylar A+++
Skyler was awesome and very helpful, made shopping a really nice experience. Thanks again!
They have an incredible ridiculous price for delivery
Walked in with my fiancé and left within 20 minutes later because none of the sales reps felt the need to even say hello, but rather look in our general direction. Also left so soon because we had just come from Kimbrell’s Furniture and saw over 10+ pieces identical to what Ashley had for $500 or less then, also with way friendlier sales reps too.
Skyler Staples was super helpful and very knowledgeable! He went the extra mile to help us out and answer all of our questions!
Staff was very knowledgeable and helpful. The manager, Kota, was able to work out a great deal for me on living room furniture. Highly recommend for anyone looking for quality furniture.
Great experience!! Skyler was very help and knowledgeable. We will be coming back for additional items in the future
Dane was super awesome and helped us pick a great mattress.
Dane was knowledgeable and helpful in finding us a new bed!
Skylar was fantastic to work with as we picked out furniture for our new house purchase. He even followed up to let us know there was a sale going on!
I had a wonderful experience purchasing a living room set from Skylar! I shared what I was looking for and was shown the set that met all my criteria. I loved it! I felt heard! Skylar presented several options and worked within my budget. The best part was allowing me time and space to consider the offer and make an informed decision. Skylar was very courteous, friendly and knowledgeable. There was no pressure, no haggling and no stress! I would definitely purchase from this establishment again!
Kota was the most amazing sales person- EVER!! He let me browse on my own ,which was relaxing and pressure free, and helped me get approved for my purchase, all while chitchatting with me! 100% recommend!!!!
We had a great experience working with Skyler. He was very attentive but also gave us space to explore. Very positive vibes all around.
JohnCastoro assisted myself and my partner. He was incredibly knowledgeable and helpful. His product knowledge and sales presence are impeccable without being pushy. He was most interested in putting together a furniture and bed package that befitted us. .
Great experience. Kota help me really find the right pieces for my home. Highly recommend you check it out!
We had a great experience in the store and loved working with skyler staples. He was very professional and really helpful.
Dane was super helpful! Made the experience super easy.
Dakota was so helpful!
We recently purchased an outdoor set with Skyler from the Market Street Wilmington Location. He was very helpful during the purchase process and even gave us his cell phone to keep in touch on delivery updates. Items are taking more time to come in these days and he has kept in touch with us over the couple of months wait time to let us know when things would be coming in. He was very responsive and helpful. Looking forward to getting our delivery this weekend.
Skyler was awesome to work with! I had to purchase furniture for an entire house, we got it done quickly. He was very knowledgeable about their products. He listened to what I wanted and did not waste time showing things that were not on the list!
Dane was the bomb!
We always go to Ashley HomeStore for our furniture needs because of the huge selection and great customer service! This time was no exception to that! Skyler was extremely knowledgeable and very patient as my wife and I decided on what we wanted for our new apartment. Highly recommend asking for Skyler (the guy with the cool socks) for your furniture needs!
Dane was easy to work with and offered several options to match our needs. Good personality and not pushy. We will be back!
GREAT experience with Thomas!
Very helpful, Thomas took his time making sure we got what we needed for a great price.
Great experience!!! I had a great experience with Dane at the Ogden store in Wilmington NC. Super helpful and answered all my questions!!
Overpriced
Aaron was very attentive to us and got us the best deal! He’s very good at his job and is very personable! Love the quality of our furniture!
Dane is AMAZING!!!!!!
Had a wonderful experience at Ashley’s! Heather was very patient and worked diligently with my Mother about her purchases! Management was very helpful and patient as well! Looking forward to doing more business with this company in the future!
I had a wonderful experience shopping for my platform bed. I knew exactly what I wanted and looked around at a couple furniture stores. Heather was a wonderful sales rep. With the Great customer service, perks, and discounts I will definitely shop here again. Thank you
Had a great experience here! Walked in right before closing and needed to order my daughter a bed last minute after our move when hers from Amazon was broken. Kota took care of me right away. Spent time going over several options. Was patient when my daughter was being picky. Ended up with a great bed for her! Great store and grateful I got to get something right before closing!
Dane was a wonderful. One of the best furniture shopping experiences my husband and I have ever had!!
Enjoyed our shopping experience today. Found what we needed and Skyler made sure to get us the best price. Happy we’ll be getting our new stuff just in time to move into our new house!
Skyler was very helpful. We found exactly what we needed for our new home and will have delivered just in time!
Skyler was incredibly helpful in assisting me find the perfect sectional for my house. Highly recommend anyone in need of any furniture to see Skyler!
Great experience at Ashley furniture! With Dane!
Great furniture, great prices, friendly service , knowledgeable and Aaron was great !!
I was told the couch i was going to buy was in stock and would be delivered within the week! As the week goes by i got no phone call nothing about a couch. It turns out it’s going to take 6 to 8 months!!! I canceled it right away
Had a wonderful experience shopping at Ashley Home-store. Dane was awesome! He helped us find exactly what we were looking for! We loved his chill selling style as he gave us space to shop yet also was there for every question we had.
Skylar got it done! Great deal! Ashley all the way.
In and out in under an hour! Fantastic deals and great service on Dane’s part. Will be back!
Heather Hall was such a great help with finding us our new bed frames. Highly recommend. We had a great experience and are very satisfied with the product we purchased.
You want a great deal and someone to help you have a great shopping experience? Ask for my good man Dany. Came to look around for my bedroom set and it all worked out, definitely will be back for my living room next. Thanks again
Dane was great! Friendly, easy going and very straight forward! He helped me to get a brand new bed for my daughter. She is very picky and Dane worked very well with a 3 year old. Grateful for his service!
Rebecca Hall was very helpful. She answered all my questions. Gave honest opinions about the quality of furniture and helped me make the best decision. She also helped me save money! Great experience and so much pretty furniture.
Dane is the man!! So helpful!! Ashley will keep my business!!!
Skylar is the best. He took care of us, when we had issues with delivery. Delivery is another experience...
Had the best over the top service with Dale Thompson and Skyler at the Wilmington, NC Ashley Store! Thank you!!!
Salesperson pressure was controlled but evident. Warranty was maneuvered into the deal in a covert manner. Overall, a reasonable experience.
Gimmicks on top of gimmicks. Do yourself a favor and (1) don't go there, or (2) if you do go there, check Google or Amazon for anything you are thinking of buying in their store BEFORE you buy it. Good chance it will be selling for MUCH cheaper. We went there on Memorial Day weekend to shop for patio furniture and maybe a couch. First their salesperson tried to tell us the patio furniture we were looking at was made of a better material than it actually was. After we noted that seemed odd for the price, they revealed it was actually a cheaper material. OK, no big deal, maybe an honest mistake, right? Then we discovered the "sale" price in the store was significantly more expensive than the price on Ashleys website (this was true of many other items as well). They quoted $400 for delivery and setup of patio furniture (2 chairs, a loveseat, and coffee table). They relentlesly tried to hawk their deluxe purchase protection plan with everything. Every time we questioned one of their gimmicks, the response was that they could talk to the manager to see what they could do. How about just not try to scam people from the beginning? The icing on the cake was, after they showed us a couch we liked, we googled it and found the same exact thing on Amazon for nearly $500 cheaper. We asked if they price matched and they said they would price match Amazon and their website. However, when I then showed them how much less the price on Amazon was, they reneged and said they would only price match it if we agreed to pay more for the patio furniture than we'd originally agreed to. So we left, but not before the saleperson told us for the second time how they work on commission and earn very little as a base salary, presumably to make us feel a little guilty for not buying anything. In sum, shopping at Ashley in Wilmington was like trying to win a carnival game at the County Fair Nothing is what it seems, and even if you somehow manage to "win" their game by getting a decent deal, I frankly wouldn't be surprised if the prize fell apart after a week. Just one man's opinion, informed by a day of shopping at Ashley. ...oh, and within hours of us leaving the store, the price of the couch on Ashleys Amazon store had mysteriously increased by $400 or so. I can only assume Ashley raised the price on their Amazon store to prevent anyone else from accidentally discovering how much more they were trying to charge in their store for the same exact thing. Yes, the gimmicks continued even AFTER we left. Update: Two weeks later, the price went back down by $400 on Amazon. Guess they realized they weren't going to be reeling in the sucker they thought they had on the line. Nice try, Ashley Furniture.
We are upset that we found the same couch we bought in the store at Ashley online for a cheaper price.
Justin was an awesome sales representative he checked all the boxes for me as a customer to make sure that I was very happy in every sense of the word of my choice ,price and for our delivery for Ashley‘s commitment. Most definitely will purchase any future products from them.
Aaron Hoplight provided the easiest and best customer service experience for buying furniture ever. I told Aaron what our budget was and he worked to get us something at the right price. No hassle no haggle. I've shopped Ashley before and over the years for things but this was the best Ashley experience yet.
I wish I could review this business as 0 stars. I was quoted 3-5 week delivery time by the sales rep before purchasing a new couch for the new couch. It has been 10 weeks and the customer service has no available date of when I will actually receive the item I purchased. Do not purchase anything from this store. You will not receive the item and you will deal with horrible customer service in the meantime.
This has been a horrible experience. In my initial visit, I was lied to about the price. I should have known better than continue. Next, the warehouse was shut down, so I was told to drive 1.5 hours to get it or pay extra for delivery. I was told by 3 associates that my furniture would be here on the 15th. It is 5 days later and nobody can tell me where it is or if it is 1 piece or 2. One day they had the chaise, but not the couch. Then they had the couch, but not the chaise. Then I was told it is all 1 piece. They do not even seem to know what I've purchased. When I asked to cancel my order, considering I've been sitting on the floor due to this companies inability to produce my purchase, I was told I'm only receiving a 70% refund if I cancel my order. This is ridiculous. DO NOT BUY FROM HERE
Was told my order would come in a month and it’s been two months and nobody has any word. I have to pay a 10% cancelation fee for an order that is not even in their inventory. Worst furniture experience I’ve had
Go see Skyler he’s an awesome guy!
If I could give 0 stars I would. I waited 4 months for a bed frame I was told would be 2 weeks or so wait. Heard nothing from anyone. Went to the store to get my money back, and was told frame was in. Again no word from anyone. They assured me it would be there today. I had a family member wait 4 hours with no word on when they would arrive. The family member waiting could not wait any longer 30 mins fast the last hour of their window. I called to cancel. Do not work with these people. Do not deal with the lies, and utter incompetence.
Dane knows his product! Thanks for the awesome bed!
Very unhappy with all my purchase here, I wish I could go back and no make this mistake, they don’t deserve our business. Im getting crazy and nobody give answers to my questions. Made a purchase over two thousand dollars, I been calling the store and nobody help me. Don’t make the mistake going to Ashley Stores, they’re the worst.
Huge selection, great showroom, sales folks very helpful. Bought a sectional and a dining room table. Ask for Aaron!
My husband and I found a mattress on sale and Dane took good care of us.
Went looking for a bed frame and the staff was very responsive and helpful. I cannot wait for my bed frame to come in!
Sales are great.... Repairs, not so much. I've been waiting 4 months to have a recliner repaired. Recliner was ordered on new years day 2021 and took over 16 weeks to come in. We got 2 of them exactly alike and they were finally delivered just before Easter. My recliner "exploded", for lack of a better word... The moving parts did exploded. They were in a bind. The chair is electric. I called mid September 2021 when this happened to have someone come fix it. Warehouse was short staffed and said it would be Oct 18th before someone could come out. Nice guy stopped in and looked at it and said it looked like it was probably bent from the get go and that's why it broke, so he ordered the entire bottom mechanism of the recliner... Like the whole thing. All the parts are domestic so I wouldn't have to wait too long and they ship them straight to my house then I just call them and let them know I have them and they come out and install. I wait until first week of Dec to call. Ask where parts are. Tell me they're waiting on one more and then all should be to me at the end of December. It's mid Jan 2022 and I still have no parts and a recliner that's almost been broke as long as it's was working.
Bad customer service!! Staff will look at you and not ask if you need help! Will not support this location!
Bad customer service!! Staff will look at you and not ask if you need help! Will not support this location!
Should be zero stars. I was just in the store and no one came up to me or offered any support! The workers look right at me and said nothing!
The workers never came over to us the workers were not friendly
DO NOT BUY FURNITURE FROM HERE!! I have been waiting for 16 weeks for my furniture to come in. I was quoted 8-16 weeks.. I called today and was told my furniture probably isn't even made yet. This place is a trap. GO LITERALLY ANYWHERE ELSE!!! Terrible business..
DO NOT BUY FURNITURE FROM HERE!! I have been waiting for 16 weeks for my furniture to come in. I was quoted 8-16 weeks.. I called today and was told my furniture probably isn't even made yet. This place is a trap. GO LITERALLY ANYWHERE ELSE!!! Terrible business..
Absolutely worst place to receive furniture. Was told 8-16 weeks delivery time- ended up closer to 20 weeks. We ordered a bedset and a new couch, when ordered we asked if the bed frame needed a box spring because we did not have one they said no several times and when the bed arrived it indeed did need a box spring the delivery drivers confirmed- so now I cannot use my bed until we get a box spring. The dresser we ordered arrived damaged. A huge chunk of wood was missing from the front and it will take a long amount of time to come and repair or completely replace it. The mirror that we ordered to go on top of the dresser came with a bracket to small so that couldn’t be hung so they will have to order another one. I am SO disappointed in the customer service we’ve received from this location and the quality and condition of the products when they arrived. If I could give 0 stars I would. I do not recommend this location to ANYONE.
My daughter bought furniture from this store. Salesman told us that the warranties would cover everything. Filed a claim and nothing except the exterior is covered on sofas. Waited 2 months for them to tell us the claim was denied, after having to call in to the warranty company to see what the status was. Total purchase was well over $15K. Will never deal with them again nor do I recommend.
This post is long overdue as I tried to have some grace with the situation but at this point I am irate. I bought over $5,000 worth of merchandise from the Ashley Store (Market St.) on 6/29/20. I was originally promised delivery by August, which did not happen but it was fine due to other circumstances. Fast forward to October and we finally receive our order which is where the nightmare really started. To start all of it off, part of the couch came in extremely discolored. After only two weeks of having the couch it looked worse than any couch I had ever even seen at a goodwill. The cushions have an immense amount of piling and the fabric looks to be warped. There are also supports to the couch that are so very close to protruding from the sides. The fabric on our ottoman also started to rip at the corners. After the initial delivery and besides the couch, they also had to come back out and fix/replace dining room chairs as well as a night stand. However, that’s not where it ends and the excuses have been never ending. We have had multiple deliveries since our original in October and according to a gentleman in the warehouse, we will not have our last delivery until OVER a year from our original purchase date. This situation as been beyond frustrating as each time it is blown off to a new excuse versus them just making the situation right. If you are looking for furniture, I would run for the freaking hills before I placed an order through Ashley or at least this franchise.
This post is long overdue as I tried to have some grace with the situation but at this point I am irate. I bought over $5,000 worth of merchandise from the Ashley Store (Market St) on 6/29/20. I was originally promised delivery by August, which did not happen but it was fine due to other circumstances. Fast forward to October and we finally receive our order which is where the nightmare really started. To start all of it off, part of the couch came in extremely discolored. After only two weeks of having the couch it looked worse than any couch I had ever even seen at a goodwill. The cushions have an immense amount of piling and the fabric looks to be warped. There are also supports to the couch that are so very close to protruding from the sides. The fabric on our ottoman also started to rip at the corners. After the initial delivery and besides the couch, they also had to come back out and fix/replace dining room chairs as well as a night stand. However, that's not where it ends and the excuses have been never ending. We have had multiple deliveries since our original in October and according to a gentleman in the warehouse, we will not have our last delivery until OVER a year from our original purchase date. This situation as been beyond frustrating as each time it is blown off to a new excuse versus them just making the situation right. If you are looking for furniture, I would run for the freaking hills before I placed an order through Ashley or at least this franchise.
This post is long overdue as I tried to have some grace with the situation but at this point I am irate. I bought over $5,000 worth of merchandise from the Ashley Store (Market St) on 6/29/20. I was originally promised delivery by August, which did not happen but it was fine due to other circumstances. Fast forward to October and we finally receive our order which is where the nightmare really started. To start all of it off, part of the couch came in extremely discolored. After only two weeks of having the couch it looked worse than any couch I had ever even seen at a goodwill. The cushions have an immense amount of piling and the fabric looks to be warped. There are also supports to the couch that are so very close to protruding from the sides. The fabric on our ottoman also started to rip at the corners. After the initial delivery and besides the couch, they also had to come back out and fix/replace dining room chairs as well as a night stand.However, that's not where it ends and the excuses have been never ending. We have had multiple deliveries since our original in October and according to a gentleman in the warehouse, we will not have our last delivery until OVER a year from our original purchase date. This situation as been beyond frustrating as each time it is blown off to a new excuse versus them just making the situation right. If you are looking for furniture, I would run for the freaking hills before I placed an order through Ashley or at least this franchise.
Love this store and the great finds I have acquired there over the years. Just made a significant milk paint painted purchase and an thrilled with it. They even painted an accessory piece to match. great place!
Always a pleasure to shop at your Wilmington NC store, your staff are clearly knowledgeable with the products which made our shopping experience very enjoyable. Our sales person Bradley Barker was very knowledgeable about the piece of furniture we purchased he went out of his way to make sure our experience was the best it could be. This was our 3rd purchase there in less than a year, we will continue to shop at Ashley in Willmongton for all of our furniture needs thanks for putting such a great team together. Richard and Debra Paradis
My boyfriend and I just got all new furniture for our dining room, living room, and master bedroom for an AMAZING price! Heather was outstanding with all the help she provided, we were there for 3 hours picking out everything and discussing ideas, her patience and knowledge made the buying experience so much easier. If you are looking for new furniture, Ashley is the way to go and do yourself a favor and ask for Heather!
Wonderful experience Sharice was the best. Thank you
Typical large furn store.
Very disappointed in my recent transaction, shame on me for being in a hurry to get out of there. Tried to talk to Candace about my grievance, but she didn't care....nothing she could do...so there ya go. Thanks Ashley for your help.
Bradley did a great job and was a pleasure to work with. He is knowledgeable and professional. I will definitely work with him again for any of my furniture needs. I highly recommend him.
We had a wonderful experience with Candice yesterday. She was a consummate professional. We had to make large purchase for mattress. She knew details inside and out. She asked questions to make sure we made the best choice!! What a great woman to assist buyers!! Highly recommend buying from her!!
Customer service by John was absolutely great!
Shopping here was such a stress-free experience!! Brad helped my husband and I pick out a sofa set AND a mattress. If Brad ever considers another career (which he shouldn't, because he was personable, not pushy, and super knowledgeable and helpful), he should be a marriage mediator. My husband and I couldn't agree on a mattress and Brad helped lead us to something we would both enjoy, all while keeping our budget in mind. His knowledge of the product is what really impressed me; his ability to keep the peace and prevent a huge fight really impressed my husband :) Brad knew when to step away and give us a chance to talk, which I always found to be the most awkward part of buying furniture. I will ALWAYS buy from Ashley Furniture; even the staff we weren't working with directly were kind and helpful! And I will ALWAYS buy from Brad, because I know it won't be a stressful, awkward experience like buying furniture usually is. This was one of the best sales experiences I've ever had. Shop at Ashley and ask for Brad!!!
We recently moved to Wilmington from Mississippi and purchased a house and needed a whole house worth of furniture. We went to Ashley furniture because of their reputation and only hearing good things about them. Heather has been absolutely amazing to work with and has been there every step of the way. She was always quick to respond and available when we needed her. She was able to get us furniture a lot sooner than expected with the COVID Pandemic. Delivery of our furniture has been a whole different story. Our bed frame would not go together because the hole for the bed rails to slide into were not deep enough (They did send someone out to correct this). Our dresser was cracked down the center. One nightstand is scratched on the top and sides, the other nightstands handle broke the same day it was delivered. The accent bench did not come with end caps and was also unpainted on one side with raw wood exposed. My end table for the living room is busted up on the corner. My daughters dresser was broken along the side and bottom. My chair and a half looks like it has a grease stain on it. My tv stand is missing a support leg underneath. My daughters nightstand was very poorly painted with drips and runs in the paint. The sectional we ordered, one of the cushions is completely overstuffed while the other has hardly any stuffing in it at all. Now I realize this is an easy fix but I feel like this isn’t something I should have to do after dropping so much money at this place. Oh and I forgot to mention that we ordered a tempur pedic mattress and adjustable base. When the guys delivered the second half of our furniture today they were instructed by the service part manager to move our bed frame, mattress and adjustable base up against the wall as our bed has been sitting in the middle of our bedroom for the past 3 weeks. While moving it they broke the adjustable base! They broke the legs off!! So now after all this we have to have another base delivered and have them take the broken one back downstairs bring the new one upstairs. Let me mention the fact that they scraped the ceiling and walls in my stairway while bringing in the first adjustable base. I understand we are in a pandemic and they are working hard to get stuff made and pushed out the doors but the carelessness and the quality of the furniture is just awful. My questions are: is the furniture being inspected before being sent to warehouses? Why is the furniture not being better packaged to ensure that it arrives unharmed without scratches and broken pieces? I don’t think I will ever purchase furniture with Ashley after all the trouble we’ve had.
Staff was very nice.Bradley Barker was a pleasure to work with
Kristin was amazing not only in her patience with my questions but also helping me to finalize the purchase over the phone. She really went above and beyond so much so that she has made a customer for life. Kristin, whatever they are paying you, it's not enough. w/r Bruce
Dane sold me my furniture for my bedroom and helped get it delivered and installed, during a move i had a drawer break on a bed, I couldn't get in touch with dane but knew another salesman Bradley at the store who got me in touch with their warehouse staff and got my drawer replaced. Tim the warehouse manager called me promptly and was awesome. They could have billed me for the drawer but did not. The sales and service staff at this location go above and beyond for their customers and deliver lifetime, furniture, not cheap box store stuff. I couldn't be happier, if you're looking to furnish a home in wilmington there is really no other choice. Ask for Bradley or Dane, great salesman but even better people!
Kristen was a pleasure to work with. She helped us pick out an outdoor sectional that we loved AND helped keep our budget in mind.
We bought a really nice couch from here and the guy who helped us was soooo Amazing very helpful and helped us pick out something that fit both our styles. That was a few months ago ...just great service. We recently visited to search for a new king bed on black Friday..... this man that "helped" us out was Awful. Just over all weird and we left without buying anything. My fiance and I both felt like he didn't want to sell to us and just talked everything down. Just an uncomfortable experience so we got a bed from somewhere else. So had a good and bad experience here
Decent selection of affordable furniture. The staff was very friendly and eager to help.
Good.
Kristin was very helpful and a pleasure to work with. I highly recommend choosing Kristin. She needs a raised
Recently purchased a couch and accent table from Aaron Hoplight at the Ashley furniture in Ogden. He was extremely nice and helpful. He showed me around and asked if there’s any kind of style I was going for. He also answered all my questions (and there were many of them). It was so refreshing having a salesman that cared most about customer satisfaction than just making a sale. Thanks so much Aaron!
Aaron was incredibly helpful! He assisted us in finding exactly the right pieces for our new home, worked with us even on his days off and helped us shop remotely from NY before we arrived in Wilmington. We really appreciate him!
You must see Aaron when you go here for anything!! He has always been super nice and sweet, and VERY helpful every time! We appreciate him a ton! 😊
Aaron Hoplight was amazing to work with! Was very patient and really put in the effort to make sure his customer was happy!!
Staff was amazing helping find a part I needed replaced, I was in and out in 10 minutes...and they didn't charge me...cherry on the top!!
I have been desperately looking a new recliner. I went to another popular store that I usually purchase from, but they weren't overly helpful or friendly. So I decided to go up to Ashley Furniture on market Street. Kristen greeted me and my friend promptly and asked how she could help. Even though I wasn't making a huge purchase. she was wonderful. She answered all my questions and offered me all the discounts on items that were available. I went back the next morning to make my purchase after sleeping on my decision. She was just the same friendly person, warm and even helped me load it in my truck, bless her. I'll go back there myself, and recommend this store to all.
Would not recommend buying from this Ashley or any Ashley! Buying in the store was an easy part but then trying to get the furniture was and is a ongoing headache. They initially told me 8 weeks. Here we are over 4 months later and only have 1 out of 4 pieces I order for the bedroom. Each time I call they extend the shipping date. They blamed the delay on Covid, but I didn’t believe it for a second because I’ve talked to friends who said they bought from Ashley years ago and had the same exact problem. I would strongly recommend buying from any of the 100s or other furniture store who actually know how to conduct business and get your furniture to you. DO NOT USE ASHLEY.
Bradley was an excellent sales person & allowed us to rearrange the furniture to see what it would look like in my house. He gave us time to discuss things on our own, but was there if we had questions. I highly recommend the Wilmington store off Market street In Ogden & Bradley if you need any furniture or accessories!
Bradley was very helpful. Answered all my questions and gave me many options to choose from. Great price too.. Will be going back.
This was not the first time we walked into Ashley but it was the first time we bought at Ashley thanks to the amazing sales person we met there. Bradley Barker is the sales associate to seek out. Ask for Bradley by name. He is amazing. He took the time we needed to make decisions. He gave us spacetime shop, but when we had questions, Bradley was magically on hand. Helped us comparision shop eith his tablet yo ensure we were getting value, understood our needs and delivered. My goodness, this guy was great. We walked in for 1 piece and walked out purchasing 3. We really felt the pricing was competitive and the service was outstanding. Thank you.
Hi ho, hi ho, it's off to furniture we go...
Bradley was excellent in helping us to make decisions about furniture and accessories we needed. He was very helpful and knowledgeable. Bradley did not rush us. I will ask for Bradley when I return to Ashley in the future.
Absolutely sad. We made our purchase July 3, 2020, with a promise of 6-8 weeks delivery. We understood that with COVID this could fluctuate a little. However... we have had to call for all of our updates (we were told after the first two calls that our sales agent was the “best” at updates), called 3-4 times, only to now find out our furniture won’t be complete till November. 2/3 of the couch will be ready in Sept, which they are trying to sell us as a functional couch until the other pieces arrive in Nov. THEY DON’T EVEN SELL THE SECTIONAL AS A FOUR PIECE OPTION. It won’t be functional... their solution... we can provide you $100 gift card or $100 off, which isn’t even a dent in what we spent between our dining table and leather power reclining sectional. Wouldn’t even waive delivery. They said if they issued anymore credit than that, they’d be in the hole. Well, now they’ve lost a huge sale, rather than being just a couple hundred in the hole. We will be calling to cancel and get a refund... hopefully the refund happens faster than their delivery times. PS. Calling corporate or the area customer care was even worse. If you’re going to wait long for delivery times due to COVID, save yourself the trouble and at least go some place with better customer service.
All furniture, etc prices are inflated today. Best buy for my buck! Selection was great for granddaughters Apt. Will deliver for $199 and put together. Etc. Good deal. Spacious and neat. Of course Covid has interrupted schedule.
Bradley Barker is our Retail Sales Associate, Bradley is a true professional in the furniture/bedding business. He provided us a wonderful experience in our livingroom purchases. He will listen to your needs and assist you with any questions you may have. I have never experienced such superior customer service. Bradley is a true asset with Ashley Furniture Homestore in Wilmington NC.
They’ve changed the delivery date 3 times all of which had been done without calling to notify me that it was changed.
Love this store
Nice folks, very accommodating
Heather was extremely helpful with helping me find the chair I wanted. She toughed it out even after she slammed her toe on the one chair she was showing me. 🤣😂
Well I was not to happy, as the desk I wanted to purchase was out of stock and no idea when or if it would be in stock again. I wanted to purchase the floor model but salesman told me it couldn't be sold due to the fact it wouldn't be there to view from another customer who might want to purchase. Doesn't make sense to me and I really loved and wanted that desk. I guess I'll have to take my shopping experience to another furniture store. Sincerely, Sue Andrade
I would just like to say a big THANK YOU to Bradley Baker for finding the best deals for me and my family! This is my very first big buy as an adult and he made the experience very understandable and worth it! Were so excited to enjoy the sectional couch we bought!!!
Ask for Bradly as he is an awesome person to work with. Very willing to help out in any way and gives you time to think about the products you would like to purchase ie no salesman pressure.
Bradley was excellent and gave us a good price on multiple pieces!
Kristin was excellent to work with and incredibly helpful. Plus, she gave us a great deal. Very excited for our new sectional to be shipped and assembled for us!
We recently purchased an entire living room with accent pieces at the Wilmington NC store. The sales representative Bradley Barker was an absolute pleasure to deal with. We spent 3 hours looking, changing and actually moving accent pieces around until we found exactly what we wanted. Bradley helped with his tablet and couldn’t have been more patient. We recently relocated to the area and moving is stressful enough without adding in shopping but Bradley actually made it fun. Thanks so much and I’m sure we’ll be back.
Kristin Lee made our first visit to the store a nice experience. She was patient, helpful, and friendly. We recommend anyone looking for furniture to Visit this Ashley store and ask for Kristin.
Sales staff, management and reception were all very friendly and professional. Felt comfortable during my shopping experience, never felt pressured and never felt neglected. Will be buying more from Ashley. Dealt with Donna and Candice during my transaction, A+ professionals.
I ordered via telephone since I saw items online. Salesman was very helpful and professional! Paperwork was efficient and delivery was scheduled within a week. Very professional delivery crew- arrived on time and put together furniture very quickly. All items were in perfect condition- no scratches or damage.
Nice furniture.
Dealt with Skyler and his manager, both very friendly and worked with me and the wife in ordering and delivery setup.
We bought a sofa, an accent chair, a recliner and a mattress a year ago. When we got the merchandise delivered and used it, the couch squeaked, the arm of the chair became loose, the recliner had a section that came off and within one year the mattress was indented. The couch we saw in the show room and the one that was delivered seemed to be of different quality. The one we got had cushions that were only upholstered on one side and can't be turned over. The chair is now sunken down and we sit very low in it. Service calls were made and the service people were very professional but the quality of the furniture is a bit shoddy.
Can't wait to get our new furniture. Kristin Lee was very professional, sweet and patient! We got some great deals.
Make sure to see Kristin Lee for assistance. She was great and friendly. I unfortunately had to order my couch online since I lived far away but she was such help.
Always go to Ashley’s when I need furniture, I Went In not knowing what I wanted but Kristin really helped me pick exactly what I envisioned!
Ashley Home Store has made our new home even more beautiful & comfortable. Our reclining furniture in the den is loved by all and the King size firm mattress is wonderful. The bedroom furniture is a nice change from what we used for the past 20 years. The store manager, Candace, went out of her way to make sure we had what needed. We are totally satisfied with the excellent service, as well as, the quality.
Excellent customer service + friendly and knowledgable. Don't waste your time...allow you to checkout quick, even with financing.
I am only giving one star so that I can write this review. I have always been hesitant to go into furniture stores because I hate dealing with sales people. We have used furniture fair once in the past and had a great experience. However, my husband and I needed a good bit of furniture so we went into Ashley Furniture on November 15th. Our sales guy was nice enough, but made promises to make a sale that he could not keep. Due to “availability” our furniture had to be delivered in separate deliveries. Our upstairs living room furniture was scheduled for a monday delivery (11/18) and our time block was 4 hour time slot, they called to delay and then showed up 2 hours past the time slot. They left marks all over the walls and took a chunk out of the wall. On 11/26, we called to check on the rest of the furniture we were promised before Thanksgiving and the warehouse informed us that we would be called the next day to set up a partial delivery (because of “backorders”). On 11/27 we AGAIN called at 4:45pm because we had heard nothing about setting up partial delivery, a girl named Jennifer answered the phone and was audibly annoyed we were calling to double check-nonetheless-our delivery time had been decided for us 11/29 from 1:45-3:45pm...our furniture was not delivered until 5pm. We still have no received all of our furniture and will again have to deal with wasting our time taking off work for a time frame they choose to not respect. My point, respect your own time & go somewhere else. Ashley Furniture does not respect their promises and only want to make a sale...
Great customer service! Always ready to make your shopping experience the best it can be..
Good service
I just purchased a sectional for my granddaughter in college from this store. I had to do everything over the phone and when it was delivered the delivery men put it together all wrong but my sales person Ryan and his manager personally went to the apt and reset everything up correctly the very same day! I was so worried I had ordered the wrong item and that it wouldn’t fit - but I am so grateful for the amazing and timely customer service I received from them!! Absolutely amazing. You don’t see that much these days! I can’t say enough about how helpful they were and the sectional is amazing as well. My granddaughter loves it. Kudos to Ashley HomeStore and their amazing employees! Well done!
Skyler helped me. Very personable and informative.
Stay away from this store Nick the store manager is a other fraudster along with the owner Herbert with inflated price like 65% above the Ashley home online this store take advantage of local customer shame on you .... do your research online Ashley home prices and they will price match if not free delivery online so ..dont go to these locally owned Ashley you will save alot with going to this store and if you have a problem nick won't call you back so just drive back to the store and confront him ....stay away from this store bad business practices tell him Mr Taylor told you so
Great service and amazing selection at great prices!
Not impressed with the quality of the merchandise what whatsoever. Bought several things from them kitchen set lasted for a few years finish came off pretty easily. Bought a couch from them got it home after a few days I realized how poor is the quality is they wouldn't take a return. They did agree to send a different couch but it was just as bad. After 12 months the vinyl that was attached to the leather seating surface begin to severely crack at two years of age it was absolute junk. Costco furniture selections are much higher quality don't bother with Ashley
Matt was Awesome!
I ordered a new sleeper sofa from this store. The movers scratched up the floors and put a dent in the wall to my apartment I was already taking time off of work and had to rush back after they had moved it in. Once I got home I noticed a large stain on the arm, looked like old paint? It definitely could not be taken off. Then a few weeks later, I was taking the bed out and noticed ALL three cushions had been ripped. I went into the store over a month ago and reported all of this, as I bought the insurance and still had the warranty. They told me it would take a couple months for someone to come out and see if they could remove the stain but they will send me new cushions. I told them I was moving to another state in a month and they assured me the cushions would get there in time. At this point, I just want the couch gone so my plan was to sell it before moving. A month later, still no cushions. I called back today, a week before we move, and they can't find any order for cushions and now the manager, nick, doesn't remember dealing with this situation. Now I need to move this couch and they want to send a new order to my new address in another state, who knows how long that will be. I'm tired of dealing with it. One star for the secretary trying to help me out.
Matt was super patient, knowledgable and super nice! Will be back to do more buying.
Raleigh was a great help
Got great deals today on a recliner and an area rug.
Loved working with Skyler! He was super helpful and found us exactly what we were looking for. He’s up front and honest and let’s you know everything before hand so you’re not blindsided by anything. Definitely recommend this location and him!
This is the best quality furniture store in town. The selections are in style and the service each time we've been is excellent.
We were helped by Ryan and he was absolutely wonderful!! The experience we had was unprecedented! Very knowledgeable, friendly and helpful! I am beyond impressed with this location!!
We visited Ashley Furniture Home Store, 6832 Market Street, Wilmington, NC. We were immediately assisted by Skyler Staples, Retail Sales Associate. He was very customer oriented, knowledgeable and pleasant answering all of our questions and assisting with product choices. The prices are also great!
Ryan M. was incredibly honest and professional. He answered all my questions and ensured I made the best purchase possible. I generally hate the entire l furniture shopping experience due to the pressure of sales but this was not my experience with Ryan. I highly recommend you seek him out if you’re searching for new furniture.
Great service!
Enjoyed myself
Thank you for your help.. Good experience buying my living room set!! Ian did great..
Nightmare! Buyers beware. I bought a living room set from Ashley Home Store in Monkey Junction with one piece customized and a queen bed for my son. The cough was delivered with a chunk out of the fabric and they took that back, brought another one that the recliner did not work in. Current cough, back rest broke and they repaired it once only to break again and still remains broken. Stuffing in all of the back-rest cushions have flatten in the couch. The large loveseat, the board for the foot rest fell off repaired it ourselves because we just did not have the time to call them out again, screws and nuts fell off underneath the seat of the recliner somewhere, husband went through and had to secure all the rest then the cable that releases the foot rest on the recliner broke, to be honest, they did provide us with a free handle and we fixed it. When they delivered my custom loveseat, they have customized it by using ZIP TIES to secure the middle piece with the cubby and cup holder to the other parts of the loveseat, they finally delivered that one correctly. YES I HAVE PICTURES THAT FOR SOME REASON WILL NOT LOAD!Purchased a queen size bed for my son who is in law enforcement, only to have it develop a huge sink hole that manifest itself in both sides of the mattress even when you rotate it in a circle ( one sided pillow-top unable to flip over), because the springs in the mattress gravitate to the middle and we currently have a 31 inch long by 11 inch canyon that is approximately 7 inches deep. The mattress is still under warranty, and we have tried to arrange times for them to come and inspect the mattress to see if we can get credit and by another bed, first time was to be 2PM last Thursday, received a message that was very staticky and the man was trying to come early, I work in the medical field and was not able to leave early, but was at my house at 2 because I had others working on something, no one came. Called the Ashley Furniture Repair division only to be told that the man came but did not know because of a note on the door............did not call to let me know he was there either. Set another appointment for today at 4PM, I was outside, cellphone in hand, called Repair shop at 4:25 only to be told it is for next week, I did not make an appointment for a day I have previously scheduled duties. Now I am being told that they give "windows to come out", no sorry, I was given a specific time because they already screwed up, now I am being asked to reschedule again.......it has been three weeks trying to get someone to just come and look at the mattress, I have offered to take the mattress to them and they said no, I offered to take it to the store and was told that only the warehouse man can determine if we get credit under the mattress warranty. Called the Store in Monkey Junction and spoke with the Manager, still not able to get anything accomplished, he did say the we might get the credit of what the mattress cost toward a new bed, but the Repair Store would have to schedule an appointment......seriously? Setting appointments has gotten nowhere because they don't keep them, but they keep us jumping through hoops and leaving work to get here only to have them no show. The manager explained that it was really hard for them to get the manufacturers to honor their warranties with Ashley and they might not take the bed back from Ashley, maybe this is why they don't want to come out and inspect the mattress. I told the manager to forget it, 400.00 credit towards another bed (AND WE ARE LOOKING TO BUY A SLEEP NUMBER SO PLEASE LET ME KNOW IF YOU READ THIS AND KNOW OF AN HONEST REPUTABLE MATTRESS STORE). I told the manager that I was writing this review. I hope it helps someone else not drop thousands of dollars in a place with cheap furniture and no honor on warranties. I hope this post saves someone their hard-earned dollar and the headaches.Michele Garcia
Candice meeet me at the door she had a ton of patience with me including waitin in someone to show up to help pick things out. She was very knowledgeable kind and respectful for what we were looking for and helped us choose what would be best. We 1st went to get a living room and kitchen table. She knew we would be back eventually to pick out our bed ect. Each time she was so kind. I had a few conversations over the phone as well and helped me along the way on our purchases. What really had shocked and floored me was when i received a thank you card for my purchases, yes it was hand written ect. Ive never received a card thanking me. Really shows how much they really appreciate their customers and their products they have. I will be back to this location again for more purchases!! And sending people i know there as well!! Thank you Candice for all your hard work and time bc i was there for a long time lol!!
We had such an amazing experience with Ian today!! We’ve been pushing off buying a couch because we are so indecisive, and Ian made it so easy and smooth! I’m so thankful. His sweet personality was inviting and helpful. We picked our dream couch and we are so excited! Thanks again, Ian!
The personnel was very sweet and nice even though we were there at closing time.
Ian’s warm personal skills and product knowledge made our buying experience enjoyable and easy!
Ian rocks! And we found the perfect dining room set for our new home.
Not sure I would trust the professionalism of a company that drives around with phallic pictures on their vehicle. I hate to not give them a chance, but what kind of company tolerates such an offensive display? Terrible advertisement for your store.
The only furniture store I will ever go to. Aaron Hoplight will listen to your needs and help you make a decision that day with no problem. Amazing customer service provided by every employee. Thanks so much for working with us!
We purchased a new bed set and sectional from Ashley Furniture. The pieces are beautiful, but both needed a little maintenance after the delivery. Alex came out and was courteous, quick, and sufficient. He not only fixed both the bed frame and the sectional, but also gave some tips on how to upkeep the furniture. Could not be more satisfied with the furniture and the service received.
Skylar was extremely helpful and knowledgeable! I went in to look for a couch and he helped find the perfect bed and mattress as well! Quick and easy process. Highly recommend to anyone looking for furniture!
We had an issue with our original purchase and contacted the store in Ogden where we made the purchase. All of the staff made sure that our issues were quickly resolved. It was refreshing to have a company be so responsive to concerns in a positive manner. I was impressed with the store. So “Thank you” to all of the staff who helped us! In particular, Skyler, who made sure we were happy and assisted us throughout the process!
Great customer service! Updated review 5/31/24: just made another purchase with Skyler. Great experience to deal with someone I have used before and he was able to deliver to western part of the state. Thanks again Skyler for your care!
Customer service is outstanding. Candis was wonderful and I will continue to shop in her store.
Candice was extremely helpful and friendly. I would highly recommend this store to my friends.
Ian was a great help today. It was our first day looking and he was able to answer all of our questions but also wasn’t too pushy. Took time to get to know our wants and needs. Great experience!
Ian helped me and I was able to find the matching furniture for the rest of my set. They have a great selection and very friendly staff. The price they gave me on the furniture was the best I could find in the area for my particular set.
Ian was super helpful! I had tons of questions during the couch search process and he patiently answered every one. The showroom had a good variety of options and I was easily able to find something I liked.
Ian was absolutely amazing. Very hands on and helpful in our shopping process. He was not pushing us to purchase today but to make sure we are happy with our purchase. We will definitely be back to see Ian in the future at Ashely.
Very professional. Not too pushy, but very informative! Full of knowledge and enthusiasm! Ian was definitely awesome! I will be buying more from Ashley if he’s my salesperson
Huge shoutout to Skylar at this location....tremendous help with some specific requirements for our new house. And the best Mario socks ever! Highly recommend these folks.
Not what one would hope. Quality leaves a bit to be desired. Over-priced.
From the time we walked in Ian, greeted us and spent time to tell us about the purchases we made. We were so impressed by his knowledge of each Purchase and all he knew about the store. He is certainly someone I will look forward to when we make our next purchases. He cares about his clients and you can see that as soon as you walk in the store. Thanks to Ian for everything you did for us!
Had a amazing customer service experience with Ryan M (had to give him a shout out).He used a machine that showed what mattress I need. Found the mattress of my dreams!!! Definitely recommended!
My husband and I were looking for a variety’s of different pieces. Candice was a great help. She was very knowledgeable and professional. She allowed us time to look for ourselves and offered great suggestions and advice as we narrowed down our selections. I would highly recommend her and the store to others.
Very nice people, VERY poor quality furniture. After one couch was replaced because the fabric was separating at the seams, the bottom of our second couch fell through, they came and "fixed" it twice but it happened again so we got rid of them after only 6 months... Very unfortunate
Candice was ABSOLUTELY AMAZING! We are moving from Atlanta to Wilmington and refurnishing the entire house which can be overwhelming but she walked us through and made it such a wonderful experience and took the stress out of the entire process I would highly recommend her and her team at Ashley Furniture!
Ian was very informative,patient & kind!
Very nice people. My end table arrived on time, so we went and picked it up.
The associates are like starved animals. You could walk by the store windows and watch the desperate workers lick the windows at the thought of you coming in. EVERYTHING is over priced and trying to just look at stuff is exhausting the workers don't get the hint. Spend 15 minutes there and you'll wanna spend 20 in shower to wash off the desperation.
Friendly, fast, and seemingly quality work.
I had such a good experience purchasing a living room set through Ashley HomeStore. The nicest young man named Ian helped my mom and I out and he was one of the kindest most honest salesmen I’ve ever met. He was full of useful information and really knew his stuff. He was never pushy and made us feel very comfortable. Ian made a big purchase one of the easiest decisions I’ve had to make. If you’re going to Ashley HomeStore ask for Ian!
We just purchased our sectional from Ashley Furniture and had a great experience! The store and selection were good but what made the process so easy was the employee who helped us! If you are looking for a salesman who is patient, kind, helpful, and not pushy, please ask for Ian! We have more pieces to buy and I will definitely be working with Ian again!
Great store!!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
