Ashley | Wilmington, NC 28405

I’ve never had a bad experience at this store or location. Every time I have been the customer service has been exceptional, the employees are very knowledgeable and the prices have been great! I’ve bought a number of items for our house here and most recently this piece for more storage space. Kent, the sales manager, greeted us right away when we walked in. He asked our names and provided us space to browse. There was a specific piece I came in to get/ look at but my husband was admittedly opposed to that particular style and urged me to look at this. This fits our taste 100%. Kent answered all of our questions and made the buying process smooth from start to finish! Having an Ashley card made it even better, which I highly recommend you look into. We were able to take this bad boy home on the spot and I could not have asked for anything better. I just love it .

By the grace of God we found a bed last night after buying a mattress we werent expecting to buy. But a salesman told us that you need a nice couch and a comfortable bed to come home to. Those are the two places you spend the most time aside to work! It stuck with me she may of cost me an arm and a leg but its good for 18 years! Our home is now complete thanks to Ashley Furniture😊

I went in the store to look at furniture I had seen online. I worked with Kota who was knowledgeable of the product. We agreed on a price and the order was placed. My daughter went into the store the next day and bought a nice mattress for herself while they were on sale!

Dane was awesome. He was very helpful and knowledgeable.

Aaron was very attentive to us and got us the best deal! He’s very good at his job and is very personable! Love the quality of our furniture!

Absolutely horrible! We purchased an entire houseful of furniture 8 months ago and still don't have it all. No one can tell us when it will be in and the manager doesn't return phone calls. I will never buy anything from Ashley Furniture ever again.

Had the best over the top service with Dale Thompson and Skyler at the Wilmington, NC Ashley Store! Thank you!!!

This has been a horrible experience. In my initial visit, I was lied to about the price. I should have known better than continue. Next, the warehouse was shut down, so I was told to drive 1.5 hours to get it or pay extra for delivery. I was told by 3 associates that my furniture would be here on the 15th. It is 5 days later and nobody can tell me where it is or if it is 1 piece or 2. One day they had the chaise, but not the couch. Then they had the couch, but not the chaise. Then I was told it is all 1 piece. They do not even seem to know what I've purchased. When I asked to cancel my order, considering I've been sitting on the floor due to this companies inability to produce my purchase, I was told I'm only receiving a 70% refund if I cancel my order. This is ridiculous. DO NOT BUY FROM HERE

Bad customer service!! Staff will look at you and not ask if you need help! Will not support this location!

DO NOT BUY FURNITURE FROM HERE!! I have been waiting for 16 weeks for my furniture to come in. I was quoted 8-16 weeks.. I called today and was told my furniture probably isn't even made yet. This place is a trap. GO LITERALLY ANYWHERE ELSE!!! Terrible business..