Ashley | Wilmington, NC 28405

I went in the store to look at furniture I had seen online. I worked with Kota who was knowledgeable of the product. We agreed on a price and the order was placed. My daughter went into the store the next day and bought a nice mattress for herself while they were on sale!

Dane was awesome. He was very helpful and knowledgeable.

Aaron was very attentive to us and got us the best deal! He’s very good at his job and is very personable! Love the quality of our furniture!

Absolutely horrible! We purchased an entire houseful of furniture 8 months ago and still don't have it all. No one can tell us when it will be in and the manager doesn't return phone calls. I will never buy anything from Ashley Furniture ever again.

Had the best over the top service with Dale Thompson and Skyler at the Wilmington, NC Ashley Store! Thank you!!!

This has been a horrible experience. In my initial visit, I was lied to about the price. I should have known better than continue. Next, the warehouse was shut down, so I was told to drive 1.5 hours to get it or pay extra for delivery. I was told by 3 associates that my furniture would be here on the 15th. It is 5 days later and nobody can tell me where it is or if it is 1 piece or 2. One day they had the chaise, but not the couch. Then they had the couch, but not the chaise. Then I was told it is all 1 piece. They do not even seem to know what I've purchased. When I asked to cancel my order, considering I've been sitting on the floor due to this companies inability to produce my purchase, I was told I'm only receiving a 70% refund if I cancel my order. This is ridiculous. DO NOT BUY FROM HERE

Bad customer service!! Staff will look at you and not ask if you need help! Will not support this location!

DO NOT BUY FURNITURE FROM HERE!! I have been waiting for 16 weeks for my furniture to come in. I was quoted 8-16 weeks.. I called today and was told my furniture probably isn't even made yet. This place is a trap. GO LITERALLY ANYWHERE ELSE!!! Terrible business..

My daughter bought furniture from this store. Salesman told us that the warranties would cover everything. Filed a claim and nothing except the exterior is covered on sofas. Waited 2 months for them to tell us the claim was denied, after having to call in to the warranty company to see what the status was. Total purchase was well over $15K. Will never deal with them again nor do I recommend.

This post is long overdue as I tried to have some grace with the situation but at this point I am irate. I bought over $5,000 worth of merchandise from the Ashley Store (Market St.) on 6/29/20. I was originally promised delivery by August, which did not happen but it was fine due to other circumstances. Fast forward to October and we finally receive our order which is where the nightmare really started. To start all of it off, part of the couch came in extremely discolored. After only two weeks of having the couch it looked worse than any couch I had ever even seen at a goodwill. The cushions have an immense amount of piling and the fabric looks to be warped. There are also supports to the couch that are so very close to protruding from the sides. The fabric on our ottoman also started to rip at the corners. After the initial delivery and besides the couch, they also had to come back out and fix/replace dining room chairs as well as a night stand. However, that’s not where it ends and the excuses have been never ending. We have had multiple deliveries since our original in October and according to a gentleman in the warehouse, we will not have our last delivery until OVER a year from our original purchase date and that’s only a proposed date like the handful of others we’ve been given before. This situation has been beyond frustrating as each time it is blown off to a new excuse versus them just making the situation right. If you are looking for furniture, I would run for the freaking hills before I placed an order through Ashley or at least this franchise.