Ashley Store + Outlet | Wilson, NC 27893
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store + Outlet in Wilson, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store + Outlet in Wilson, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Averie was very kind and helpful! She was willing to go the extra mile in helping us with the selection process in our search for the perfect sofa. She was reasonable in helping us secure an affordable price and we were highly satisfied.
I had a great experience coming into the store and shopping for a living room. Allan was welcoming and worked with us to get a great deal!
When we entered the Ashley store Averie greeted us with a warm welcome. We were pleased she gave us space to look but jumped right in when we had questions. She gave us a great deal and we walked out happy. Thank you Averie!!
Brian worked with me on buying furniture for my first home. He was patient and took time to explain everything to me as well as different pricing options!
Sales person was very pleasant and went out of her way to make sure I got exactly what I wanted
Brian is a fine representative of your store and extremely knowledgeable about the products. He was an essential part that supported our decision process. We love the new bedroom set. Thanks Brian!
Brian was amazing.
Brian and the team worked hard to get my payments where I needed them ! Got the bedroom suite I wanted ! And it’ll be delivered in a couple of weeks !
Brian was exceptionally helpful and patient as I browsed. He took much care and time explaining the pieces I was interested in. Very satisfied with the services provided.
Luvida fue muy paciente y explicó muy bien todo para una buena compra. Calidad en los muebles.
Ms Averie!!! Very pleasant young lady, patient with us while making a decision on living room set! Ashley furniture is the best!! My husband said Great job!!
If I could give this place ZERO stars I would. I personally LOVE Ashley furniture. However, the level of incompetence of the staff in the Wilson Outlet is amazing. First my application had to be inputted SEVERAL times only to be called back to the store to input the very same info again. This pushing my delivery date two days later. Well fast forward to the delivery date and my bedroom set finally arrived…….WITHOUT BOXSPRING. Don’t matter. Still took the payment out of my account. So now I’m paying for something that I don’t even have. And the icing… I was told I had to wait for it another week or come get it from the store MYSELF!… SMH…NEVER EVER AGAIN!
Averi was AMAZING!! She was patient, informative and very friendly. We will definitely be back!!
Great customer service
Their customer service was amazing.Brian was helpful .Thanks Ashley stores Wilson
Avery was our sales person and was extremely helpful and accommodating. Highly recommend her
Awesome experience. Avery took the time to explain things to us and was very patient with us as we looked at several different options before choosing the perfect couch for us.
Vida was excellent getting everything we wanted for the price we were comfortable paying!
The store was nice clean and the service was fantastic. The sales man was very professional, kind and very attractive. 😊 Think is name is Brian
My wife and I came in to purchase our first sofa set. Brian was very helpful and he had a lot of patience and knowledgeable. I highly recommend his expertise when looking for furniture.
I had a wonderful experience today purchasing a sectional for my new home! Averie the sales manager I believe was absolutely fantastic. She was very patient and helped me get the best product I could within my budget. Highly recommend this store and asking for Averie when you go!
Thanks to Brian Fuller for all his help!! I was able to purchase a bed with great discounts and @ an affordable price. Thank you Wilson store.
Brian Fuller was very patient and knowledgeable about anything I had questions about. He remained in contact with me throughout the process. I recommend him for any of your furniture needs
Allan was our salesperson he was great, didn’t hover, checked in how we were doing and was really great in explaining our options. He answered all our questions and was very honest on the policies and explaining them, we ended up getting a 2 piece sectional, he also gave us great local restaurant tips as we are new to the area! Very friendly and knowledgeable!
The sale person Yeidi was very helpful and specially patient with me and my niece and her manager I forgot his name was very helpful explaining how the payment works I will be returning to buy something else love the friendly people there.
My husband and I purchased new furniture at Ashley in Wilson and Averle and Yiedl were consultative, patient and professional. We are 100% happy with our purchase and the price!
My husband and I just purchased new living room furniture and I loved how consultative and professional and patient our sales reps were. Thank you Averle and Yeidl for your help. Ask them for the key demo - that was a game changer for us. Very happy with our purchase and the price!
Brian was excellent and patient with us, as we were undecided. He didn't pressure us but answered all our questions. We are pleased with our purchase.
Heidi was wonderful
Brian's experience, professionalism, work ethic, and patience are trully EXEMPLARY!!!! It's a pleasure and great experience indeed.
Sales Manager, Mr. Brian Fuller went above and beyond in helping me purchase my living room set by Ashley. His professionalism is awesome and understood my taste of quality furniture also what means of me being a VIP customer. Im already happy before my furniture arrives and very happy to meet a fine gentleman like, Mr Brian Fuller .
Brian was so professional and funny as well. He seemed like a friend more than a pesky salesman!! We’ll definitely come back and purchase from Brian again!! Thanks for a fun experience Brian!!
They are very nice and helpful and answer everything that we asked him very nice. Thank you Alen
Brian was amazing! He helped us through the whole process. Even stayed after closing time to get everything complete. He is the best!
Great experience at Ashley Furniture in Wilson. Bought a 2 sofas for the pool house and Vida was able to work it out to have it delivered in less than a week.
Avery did a fantastic job helping us find the perfect sectional today. Thank you so much.
It was a pleasure doing business with the employees and a great experience for us. Lavida was an awesome sales person and the manager (sorry I forgot his name) was also very friendly and did a great job of making us happy customers! Thank you. Vickie
Great experience couch shopping at Ashley’s!! Brian was amazing helping us! Very patient & took his time with us & explained everything so well!! Would definitely shop there with Brian again!! Can’t wait to get our new couch!!
I went in looking for a bedroom set and mattress, Brian helped me out and was very knowledgeable bout what I was looking for he was also very professional and friendly
Allan
Allen was great! Helped getting us a bedroom suite!
JD was amazing! She made the buying process so easy and she made us feel comfortable while shopping. Highly recommend! Thanks again JD!
Brian is super friendly, very patient, very good customer service and is willing to work with you on anything you have questions about.
Brian is great!! wonderful customer service, helped my sister get her furniture an had great patience and understanding
Brian was very helpful and friendly. He approached as soon as I walked in door. Showed me what I was looking for. Made purchase.
Hubby and I were looking for a new mattress. We ended up at Ashley's. Yeidi was our salesperson, and she was great! Her customer service was top notch, as she had much knowledge of the product. Go see her! You won't be disappointed!
Exelente trabajo Yeidi
Allan was very nice and helpful. He is knowledgeable about all merchandise in the store. I would definitely come back to this store if I have furniture needs in the future.
Great services!
Thank You Luvida For your amazing customer service and support during our shopping experience at Ashley’s Home Furniture in Wilson. we are so excited for our new living room set to be in our new home ❤️🙏🏾
Great experience. I highly recommend it. Ask for Brian. Very professional and courteous!!
Service was excellent!!!! Luvida Hester acknowledged me as soon as I came into the store. She found out what I was look for took me straight to the item. She gave me information on all the option the store had available. What I appreciate most is she showed me the items, provided informative description of each and then she stepped away to allow me space to think about how the item would fit into my home. She returned in a timely manner to see if I needed any help. I told her what I liked and disliked about the item, she provided additional option and allow me time consider both options. I made a decision and the purchasing experience was fast and quick. I was in and out in less than a hour.
Allan’s customer service is very well and progressional. He wasn’t a pushy salesman but was patient and gave us time to decide on our matress, was able to answer all our questions promptly!!
Yeidi
I had a wonderful experience at Ashley Homestore. I purchased a beautiful bedroom set. The manager Brian Fuller was a great help. If you ever come by the store ask for him. You will be satisfied.
Luvida abd Brian were great to work with! Luvida didnt want to me to miss the labor sale so she introduced me to Brian since she would be off on the day I was purchasing. Top notch and very professional.
Best experience we have ever had trying to buy furniture. Salesman was so friendly and helpful in us making a decision. He was able to get the best price on a very high end set. We will certainly recommend Brian Fuller and Ashley when needing new furniture.
Excellent service and great price! Thanks Allen!
Vida was great! She greeted us as soon as we walked in and helped us right away. She gave me time to browse to see if I wanted anything other than what I came in for but she was not pushy, I loved that! Vida worked well with Angela to make sure I could use my established financing. It was an overall wonderful experience. Thank you Vida!!
Great job by Brian on helping us find our new living room suite!
Yeidi was great at answering all my questions about financing & layaway
Yeidi es una muchacha muy buena y paciente, no quedan muchos como ella! La recomiendo muchísimo es muy honesta
Avery was great. We were in and out in 10 minutes!
Our salesman Randy was super helpful and found us the perfect table for what we were wanting!
Great buying experience! Averie was very friendly and helpful without being pushy or hovering. I’ll definitely be coming back for any future furniture purchases.
Averie was amazing. She was able to show us some recommendations for what we were looking for, but also gave us the freedom to look around. Would buy again
Allan was phenomenal! He was very personable, knowledgeable and overall great. Highly recommend going and seeing him to get a mattress and furniture.
I highly recommend Brian! Amazing customer service!
Awesome 👌
My service today from Brian was nothing short of amazing and he had patience with me being indecisive! If you guys want to save money be sure to go see him. Tell him I sent you!! Thank you so much Brian!
Randy greeted us as soon as we walked in and was extremely nice and helpful!
I recently moved into my first apartment and I went to this store to buy my dining room furniture. They were extremely helpful from the moment that I walked in and never pressured me into a purchase! To make things even better, the delivery experience was phenomenal. I was able to have my furniture delivered within a few days of purchasing and the delivery team that came to assemble my furniture was extremely helpful and nice! They went above and beyond and I am extremely grateful for my experience with this store! Plus, my dining room looks amazing now :)
Was able to place order/purchase Sofa over the phone without difficulty
Averie was very patient and informative about what we were looking for. She got us what we wanted in the budget we were hoping for. We will definitely be back to see her!
Visited the store with my sister, she wanted to upgrade her furniture. Brian was our sales associate, he was extremely helpful and patient. He attended to her every need. We would recommend Ashley anddefinitely this associate for future purchases.
I'm afellow Badcock customer, due to the recent closing, I found myself in Ashley Home, I had the great pleasure to meet Durrand Arnold, and he was so wonderful to work with. He was kind enough and had patience with me, to answer all of my questions regarding my purchase. I would strongly recommend anyone looking for great furniture and wonderful sale experience to please go and see Durrand Arnold at Ashley Home.
I have made several purchases from this store. Allan had assisted me with majority of my purchases. He is extremely knowledgeable and helpful with picking the perfect furniture for your home. I don't plan on shopping anywhere else for my furniture needs.
Brian Fuller took care of me. He assisted me with everything that I needed. He got me the best prices and made sure I walked out satisfied. If you’re in Wilson, NC go check out Mr Brian Fuller.
Averie was a pleasure to work with.
Alan was super helpful The store manager even came over and offered me a bottle of water. This store is beautiful and has clean bathrooms. They have lots of Mattresses.
Friendly sales reps. They helped me find what I needed and I was checked out and ready to go in 25 minutes
Awesome job. Thanks for great help.
Randy was nice, provided snacks and water while we looked. Great customer service!👍🏽
Muy buen hombre me atendió muy bien y contraten más gente como el brandito
Had a great experience with Brian at the Wilson Ashley store today. Looking forward to sleeping on this tempur pedicure mattress
We visited the Wilson store recently (Aug 24’) and were helped by Brian. He was extremely helpful and knowledgeable. He knew how to be available but also when to give us space to think and talk. Wasn’t pushing anything or trying to upsell what we wanted. Honestly couldn’t ask for a better experience. The manager was also helpful I should add. ASK FOR BRIAN!
My salesman was name Brian he was very helpful and provided good customer service
Yeidi is absolutely wonderful and patient! She made the transaction so fast and easy, and my kids really adored her. We will definitely be returning to this location.
Thanks Brian for making this painless and helping me get the piece I wanted!
Yeidi Colon is a very good and patient sales clerk
Alan was a terrific salesman! Love our new purchases!
Stopped in to just look around. Avery greeted us and was awesome. She didn’t hover or pester. She came to check on us a few times and answered all the questions we had. She was VERY honest which we truly appreciate. Not the typical sales script. Ended up purchasing a sofa, love seat, chair and painting. Highly recommend stopping in and seeing what they got. When you do, ask for Avery
Allen was the best to work with I highly recommend him! I will always be a Ashely furniture buyer from now on
Jayde is amazing! She was so kind to my wife and me. She was incredibly patient with us, especially since it was our first time buying from Ashley. And the best part is, she's bilingual!" Para todos los Latinos ven busquen a Jayde ella te ayuda y te hace un buen descuento. Jayde es súper amigable con sus paisanos
Make sure to ask for Brian! Exceptional customer service.
Very curtious and professional
Andrea & Jaydee were wonderful to work with. Helped me find what I was looking for & processed my paper work with speed & politeness. Highly recommend this store
Allan was awesome and super helpful!
Allan was great, super helpful and helped us out. Gave us good advice on couch material that would be best for kids and pets. Great experience!
We were expecting pushy sales people when we got there but that was not the case at all. We were greeted when we arrived and asked if we needed help. We said we were just looking at the time and they were awesome at giving us space to just look around but were available and very helpful when we had questions. Best furniture shopping experience I've had in long time!
Arturo definitely made are experience a breeze 💯
I absolutely loved my experience with Arturo. I definitely recommend coming here for all ur furniture needs!
Brian went above and beyond to make sure I made the right decision on my bed purchase. He answered all of mine and my husband’s questions without hesitation! If you’re looking to purchase something from Ashley Homestore, ask for Brian!
Arturo was he try informed and very helpful. He is an assets tot he team at Ashley’s furniture and definitely encourage you to ask for him when you stop in!
Mr . Brian was the best ! He was very professional in meeting our needs. Thank you for all you do .
Mr.Bryan is a sales man at Ashley furniture. He did a really good job with me today. He is a great person to work. All around great job Bryan.
Our salesperson Arturo was awesome
Brian was great, so helpful and understanding! If he’s there ask for him. He’ll get you right!
Arturo help was a great help
Great service! Come ask for Brian has great deals!
Arturo was super helpful today @ your Ashley store in Wilson, NC. He took the time to explain everything to my wife and I. He give us great insight into the many options to pursue in purchasing a bedroom set. We absolutely loved his personality, his attitude and ability to stay engaged with us the whole time. We throughly enjoyed his presentation of your items. Please consider giving him some sort raise or recognition. Thank you for hiring such a great employee.
While waiting for a salesperson, a friendly girl named JD approached us and kindly offered my husband and me something to drink as we explored. The store is beautifully maintained, and the staff are truly wonderful.
Very happy with our furniture. Allan was very helpful.
Great product, great service! Allen was terrific!
Arturo was very professional, polite, and gave excellent customer service, plus very knowledgeable,
Everyone was so helpful!
Allen was great
Very good experience and im well pleased! Auther helped me and was very knowledgeable. I look forward to my delivery and plan to be a repeat customer . Again thank you Auther!!
Helpful staff, very friendly. The store is clean and organized
Amazing customer service, Arthur was great, went above and beyond to help us get the perfect furniture we needed for our home. Thank you Arthur, appreciate your time and assistance.
Brian provided great customer service!
Yessss, Brian is the best. Please come and see him. I love it.
I had a very very pleasant experience with the sales associate name Nalaska, I will b referring her to friends & family!!
Couldn’t thank Arthur enough for helping my daughter & I purchase her sofa for her apartment in Raleigh !! He was very nice and made the online purchase super easy. Arthur really cares about his customers and highly recommend him for any of your furniture purchases. He explained everything in great detail. This was my daughter’s first BIG PURCHASE for her apartment and first purchase ever from Ashley. Thanks 😊 Arthur !!!!
Nalaska was a GREAT help! All the staff worked very hard to help us get what we needed and we will definitely be back! 😊
Just purchased a sectional today with Arthur. Customer service couldn’t have been better!
Great salesman. Great service!
The salesman was such a gentle person. She was so attentive to the customer's needs and paid attention to the customer’s concerns. She is a great person who understands the customer’s needs.
Arturo was great at helping my brother pick out a sofa and chair for his new place.
Very nice staff and lots of nice updated furnitures. Excellent payment options from the store.
Me and my husband came looking for living room furniture and Arthur help us he was awesome. Definitely recommend let him helping you
Excellent customer service. Nalaska was very knowledgeable and very quick. Thanks!
Brain was really great I highly recommend! Great experience and great atmosphere!
Great, easy and fast experience. All thanks to Brian!
Great salesman
I had gone and looked at a dining set, and the salesperson I had spoken with was very nice. I did not buy the dining g set while I was there because there was another one at another store I wanted to look at but took the salesperson's card because I wanted her to have the sale if I liked the one at Ashley's better. When I returned on Memorial Day to purchase the dining.set, I asked if Averie was there, and she was, so I went to her. I asked her about the price of the dining set, and she quoted me twice as much as she had when I was there previously. This was Memorial Day, and the set was on sale, so I questioned why it had doubled in price. I also checked online because I had been tracking the items and showed her that the prices online were on sale. Again, I questioned why she quoted me double the price. I didn't get a clear explanation but paid the prices listed online. I had concerns about her honesty, so I recommend customers do their research and go in there prepared. I was going to purchase additional items for another house I am renovating but decided I would not get anything more from Ashley's because I no longer have trust in them. I will purchase the other items from another store.
Brian was fantastic. He listened to what we needed and what we were looking for. And he found the perfect solution for us. He took great care of us!
Lapreda Smith was very helpful today with helping us find what we need for house. She was very professional and friendly! My experience was outstanding!
Allan was wonderful to work with for our new bedroom set. He helped us out a great deal. Would come back to this store.
My sales consultant Nalaska greeted me upon entering the store with enthusiasm and provided me with alot of useful information that made my buying decision easy. She was extremely polite and professional with an infectious smile and displayed the upmost professionalism. I will definitely refer business to her as well as shop this store again and again!!! 10/10!
What a wonderful experience!!!! Great quality! My sale person was name Lapeda . For future purchases I will only do business with her . So much knowledge and a beautiful person ! Thank you .
Alaska has been amazing!! Come in and ask for her. Super helpful and so sweet !!
LaPreda was amazing with our purchase. She was kind and patient with me. On our 3rd trip we finally made the decision!!!! Brian was very help for the final stage and helping understand how our payments work. You two are awesome and will recommend to anyone and everyone!!!!!
Alan went above & beyond very helpful !!
Had a wonderful experience with LaPreda mattress shopping today. 10/10 recommend this location and ask for LaPreda Smith she will take good care of you.
I haven’t had the best experience with Ashley Furniture in the past, but I recently visited with my sister and was pleasantly surprised with the excellent service provided by LaPreda. She was very friendly, patient, and knowledgeable about the furniture. She answered all our questions and took time to really show off all the features of the merchandise. She even helped us take our purchases to the car. She is definitely an asset to the company..
Lapreda was very patient and knowledgeable regarding all questions we ask great customer service
The customer service was fantastic and helpful. Arturo was very knowledgeable and helped my husband and I pick out the best bedroom set for our needs.
Nalaska and Averie were very helpful and patient as we went back and forth with different bedroom suits.
I just want to say that Lapreda smith was absolutely incredible She was so kind from the moment we stepped in the door and she helped me get a great deal and it was one of the best furniture buying experiences I’ve ever had if y’all need some good quality furniture please go check her out!!!
Arturo
LaPreda’s service was outstanding! If I could give more stars for her I would. She solved all my problems even with my situation being difficult. You go girl !
Nalaska was great to work with , Customer services was awesome I will come back to see her soon 😊
Needs reduced prices
Lapreda is Amazing. She is definitely the one to go to. I highly recommend going there and ask for Lapreda I promise she will take care of you.
Can't say enough good things about Ashley Home Store and my attentive salesperson Allan. He walked me through the whole store and helped me pick out just the right bed. I'm so thankful! Appreciate all your attention to detail!
Had the best experience with Lapreda today. We purchased a bedroom set and she made it extremely easy and answered all our questions in a way we would understand them. 10/10 recommend!!
Today, Brian was so attentive! When I walked in, I knew what I was looking for but was unsure if the Ashley store in Wilson had it…. Well, they had what I wanted and more! I sat down (on the very cozy sofa I purchased) and Brian listened closely to my needs and concerns. When he heard my little ones verbalize their hunger, he even brought them over some chocolates to hold them over! If you are considering visiting this store, question no further, and when you walk in, ask for Brian! 😉🙂
Lapreda helped us out so much looking for a new couch for our apartment, she made it very personal and 1 on 1. Did not rush us did not force to buy! We want to make sure when we buy our couch she gets the credit! She was awesome and was a great help! Thank you Lapreda and we appreciate your professionalism and top tier customer service!!! If you need help ask for Lapreda! Very informational as well on her products!!!
Brian was great! Helped us find the right mattress and bed we needed.
Amazing experience!!!!
Brian Fuller the manager will take care of you. When you come to Ashley's ask for him. He has great communication skills and customer service skills.
Arturo was awesome!!! Got exactly what we were looking for.
Avery greeted me when I entered with zero pressure. She made it easy for me to find the chair I was looking for in my price range. The whole experience was so pleasant. Thank you Avery ❤️
Friendly environment, they go above and beyond to find and get want you want and need. Customer service is the best!!!
Very knowledgeable, very professional and easy to deal with.
Lapreda was very courteous and professional the moment we entered the store. I was not pressured and she allowed me to walk around shopping for a couch with ease. Very excellent customer service . She made me feel comfortable and right at home. She took her time showing me the different floor models and she explained every question I had to the detail. I was very satisfied.
Angela was extremely helpful and made the entire process of purchasing easy!
(Translated by Google) Excellent service, the person who served us was super friendly (Original) Excelente servicio ,la persona que nos atendió súper amable
Great customer Service and Beautiful Selection Of furnishings to choose from.
I would just like to say a very big thank you to Nalaska Lucas for all the help. She was absolutely fantastic, and I can’t speak highly enough of her service towards us. Thank you very much.
I had a great experience today with LaPreda. Very courteous
Lapreda is fabulous! Super kind and professional. Beautiful bookcase as well.
Nalaska and LaPreda are absolutely the most professional and willing ladies that I have ever met in trying so hard to find what I needed and wanted. They were very patient and trying to please me in any way that they could and in short they did all of the above. They should get a raise because they are good for your business! - Becca Poythress
Bought tv stand online and hired someone to assemble but parts were broken. Parts were irregular. Defects on product but no way to return.
Lapreda was very patient and attentive. She made sure I got the best price and was satisfied with my purchase.
I was greeted by Lapreda Smith when I entered the store. She introduced herself and ask my name and proceeded to ask what kind of furniture I was looking for and I replied power sofa. Lapreda was knowledgeable about the power sofa I liked and answered all my questions. I did purchased the power sofa. Over all I had a great experience and Lapreda was awesome!
Nalaska was excellent in our visit!
I just had worst experience dealing with Allan the store Manger. Who was very dismissive and condescending. I purchased bedroom set and was told that I had two days to pick it up which pushed it to the Saturday or Sunday. I informed them that I can pick it up Sunday. They stated that will be fine, however when I go to retrieve the item today, I was informed that they don’t do pick up on Sundays by Allan, he stated very matter of fact I don’t know what Arthur told you but we don’t. I explained the other Manger on duty, stated it would be fine. He then proceed to say “Well I’m going to have to talk to him about that” I guess power trip.. Now Arthur was very sincere with his apology about the confusion and even offered to break down the set. Allen looked at him and said no, explaining staffing issues and why hutch the warehouse guy didn’t break it down Friday and next time don’t leave him a note tell him personally. Now I’m frustrated at this point because I don’t care about the staffing issues, when I explained that I have the movers here n now I’m going to have to pay the twice at $125 Allan look at me with a smirk and said oh come back tomorrow.. After I explained to this rude unprofessional manger that wasn’t a option I did the next best thing and walked out before I made French fries out of his Mr. Potato Head look a$$, if he would’ve got off his phone and really tried to assist me. I could have my bedroom set now and not have to sleep on floor tonight, since I painted and gave alway the other bedroom set this morning.. If the price wasn’t so good I would’ve cancelled whole order.. I hope the regional manger see these because Allan really ain’t want to be at work day
Love the options and prices. N. Lucas was a great sales woman.
Nalaska (Mia) provided great customer service! We are enjoying our new furniture. See you again soon.
Laperda Smith was absolutely wonderful great knowledge of the furniture I was interested in very nice answered all of our questions great personality, high energy just overall a very lovely sales person. Thank you.
I went to purchase a recliner with a budget and style in mind and both agendas were completed. The young lady thay greeted me at the door was extremely helpful and attentive to what I asked for. She gave me different options within my budget and we landed on what will be my favorite piece of furniture. I've purchased Ashley furniture in the past and quality and endurance is what keeps me coming back. When I need to purchase again, I'll come back to this store. The sales person was not pushy and I didn't feel obligated or forced. Thanks Nalaska for your assistance and good energy. 👍🏾
The customer service I received from BRIAN was impeccable. Overall great experience at this location.
Talaska helped answer all our questions and was very patient. Super helpful and kind!
Mr. Brian Fuller was very professional and an excellent and very patience Salesman Thank you Brian...
Great friendly service. Went above and beyond to get me in my budget without settling.
Allan Coyle was awesome! I’m exited and thankful to God for new furniture!
Furniture inferior. 7 staff members just sitting around and no one in store.
Allen was such a pleasure to work with. He was knowledgeable about all our questions and had a great sense of humor. I like to think he gave us the best deal he could. We will definitely be back.
I’m so happy I with there I had an awesome experience.
I am very greatful that I went to this furniture store. The service I received from the sales person by the way his name is Arturo Colon he treated me like a family. And the store has very nice staff the next time I need something I am going back there. Thank you Arturo keep doing what you're doing. GOD BLESS YOU AND THE WHOLE STORE AND THEIR FAMILIES.💕
Never too impressed when I see going out of business sales..always seems prices are raised before being put on sale..wife and I were looking a kitchen table and they had several but the sale price merely put them in line or even slightly higher than other stores regular prices..if there was a positive it is the fact that we were greeted immediately upon entering this store..
Great Store , Had The Pleasure To Have Mr.Brain Help Me Finding A Bed & More .. He Made The Process FAST & Super Stressless ! Definitely Will Be Back 👌🏾
Arturo was great to work with. He was very helpful and went out of his way to find exactly what we needed. We recommend this store.
The store has so much to offer and everyone in there was so helpful. We worked with Brian and he showed us everything that would match and brought pieces from one side of the store to another so we could picture it. He was AMAZING to work with and we will definitely be back to get more furniture in the future.
Averie is super friendly and very helpful. No pressure just a pleasant willingness to help.
Great customer service, very professional.
I think a lot of the furniture are overpriced
I recently bought furniture from Ashley Furniture at this location. Artoro the salesman and Brian the Manager really went above and beyond for me. The process was a bit of a headache that was completely beyond their control but they were patient and understanding and i am very happy. I will refer anyone here just because of how they treat their customers. I will definitely be back to purchase at this location again.
Awesome customer service from start to finish! Had the pleasure of working Brian Fuller and highly recommend him. He was patient in answering all my questions and offering options until we were able to satisfy all my furniture needs.
The process of finding my first loveseat was a breeze! Im 18 and have never gone through buying a piece of furniture before but they made it an absolute breeze despite my uncertainty at the time. Then delivery was a 10/10, they did great, nothing was broken, and when I expressed we had to be quiet due to a situation at the house they were both very respectful and did their best to move quietly (My cat loves it too <3)
Great customer service. They had what I was looking for. Will buy from them again.
Lapreda Smith is the BOMB!!!! My fiance and I are young and newly engaged. We went in today just looking trying to get a fill on this new world of “adulting” and she helped us through every step! From looking around, getting the best fit for us, finding the best deals and ensuring we were set up right; she helped us through it all!! This location is was incredible for us, and she was awesome! Highly recommend:))
We went in today just looking around to get an idea of what we wanted however we ran into the nicest lady Mrs. Lapreda Smith at the door and she was so beyond helpful throughout the entire process, and helped us throughout the entire process and even got us some discounts. 10/10 would recommend her to anyone
Great selection! Lapreda helped me find the perfect dining set! Can't beat the great end of year sales!
Our store experience was wonderful; Nalaska was patient with us as we didn’t have our hearts set on any particular style and took our time browsing. Her and Brian made us feel comfortable with our purchase.
La Preda was awesome, made me feel at home and I was in a hurry just moving to the area. After I told her what I was looking for she helped pick out pieces and was very knowledgeable and made the buying experience amazing. Going back next week for a couple of more pieces and will ask for her!
Very professional and was a blessing to me and my wife I recommend everyone to make Ashley first choice
Best furniture buying experience by far! Allan was so helpful and friendly. We will definitely be returning customers!
LaPreda was our sales rep and she was absolutely wonderful and has a great personality. We let her know what we were looking for and she was knowledgeable of the items she was showing us that was in our interest. We got exactly what we told her we were looking for. We used the delivery and set up service and the items were delivered sooner than expected and the set up went very smoothly. We are very satisfied with our experience all across the board.
Good selection of stuff, the guy at the door that greeted us wasn’t pushy and gave us space to check stuff out on our own. Really great experience!
Manager Brian and Lapreda were awesome! Can’t say enough great things about the people in the store. Hope the delivery team is just as awesome!😂🤭
The customer service at this location was horrible. I'll never shop here again!
My shopping experience at the wilson nc location is always great. BRIAN helped me find exactly what I needed and he provided excellent customer service. If you are in search of great quality and need a sales person you can trust, ask for Brian.
Very big selection, with a range of prices, very helpful staff, provided wealth of information and offered a good deal in the end.
Great overall experience! Allan was knowledgeable and helpful!
Brian Fuller was our sales person. Very nice guy and helpful
From the time that we walked through the front door the sales associate Lepreda was amazing!!!! My husband and I along with our 9 & 10 yr old children were there for hours trying to find the best fit for our newly renovated home and Lepreda was nothing but helpful and patient. She got us an amazing deal and helped us find the perfect fit. She even went as far as giving us her personal number so we could contact her directly with any questions or concerns. Our furniture was scheduled to be delivered just a couple days before Christmas and thankfully because of Lepreda continuously checking on the status of it we are now going to get it more than a week sooner than expected!!! We will definitely be back!!!!
I had a positive experience with my purchase.
Lapreda was great. Super knowledgeable. Super friendly. She didn’t try to pressure me into buying what I was initially looking at. I went in for one thing and left with 2 items.
I just wanna start off by saying thank you Mr Allan for everything you did for my family and I tonight. You answered every question we had and was very helpful. You were amazing with everything and we will be back soon!
Mr Allan is the best manager Ashley Homestore has ever had. He was very attentive and very helping. He didn’t rush us into buying anything. He made us laugh and just feel at home. Also the selection of living room sets were beautiful. Thank you so much Mr Allan!!!! We definitely will be back!
Sales person Lapreeda was probably the best I’ve ever experienced
Very nice collection. Brian Fuller is an excellent salesman. He showed us around and helped us choose very patiently. He gave us great deals too !! Highly recommended!!
Allan did an excellent job with helping me decide on the living room furniture that best suited my needs, the room size and my budget. I highly recommend this store!!
Recently purchased a couch and chair from this Ashley home store. The associate, Laprenda was so kind and helpful! Would definitely recommend this store to future customers!
Enjoyed my time there, everyone was super nice. The store has a lot to choose from.
Even though I was just looking around Lapreda really helped me consider some new things for my living room. Enjoyed my experience and will be coming back to purchase!
The sale manager I worked with Brian he was great very knowledgable and got me a great price I recommend when you walk in Ashely in Wilson ask for him he will take great care of you.
The store experience was amazing! However the delivery was awful a couple of days after I got my bed delivered the bottom fell out and when I lifted the mattress up there were many parts that had not been put together. Now I have no clue what to do bc the mattress is heavy and there are parts of the bed that aren’t put together. Also they were supposed to take my old mattress and the delivery men said someone else would do it. Edit it has been over a month and Ashley sent someone out 4 days later but still did not have the correct parts. Now they keep sending me Random parts in the mail??? I guess they want me to fix it myself? And they are sending me coupons. I will never buy from such a unethical company again. It will be better just to buy something only and get a family member to put it together. Also please note If I fix it myself it voids the warranty which is probably what they are hoping I do to wash their hands of this.
Not happy with store experience. Delivery scheduled for over two months out. Sales staff was pushy and not clear on final changes. Thinking about canceling.
Usually I am hesitant about salespeople because I feel you get set up to spend more then your budget allows. Mr Brian Fuller provided exceptional customer service and he was very knowledgeable and respectful of my budget!
Customer service was great and my saleswoman when way above to satisfy her customer
My wife and I had a great experience yesterday buying an recliner with an adjustable headrest from Ashley HomeStore in Wilson, N.C. Our salesman; Allan Coyle did a super job assisting and selling us this great piece of furniture. Thanks Allan, The Anderson's
Needed some dining room chairs, Edwan was very helpful and knowledgeable, and made the process very easy. Wonderful customer service and a great selection.
Delivery was made with significant damage to yard. So far, they have made no attempt to fix or contact. Will post if they actually follow up with a formal complaint made. Yard damage in 3 separate places, sprinkler head broken and concrete edging damaged.
It was fantastic. Bryan was my helper and he was very nice. I got to see sale and non - sale items. I have never experience that help before in any store.
We walked in about an hour before closing looking for barstools. Not only did we find them quickly, we also found several other pieces we wanted for our new home. The salesman was courteous and very helpful.
Terrible customer service, recalled furniture was supposed to be addressed within 2-4 weeks. 13 weeks later and still nothing.
We went shopping for a power lift recliner for my elderly mother. The sales clerk was very nice and patient. She helped my mother try out several chairs to see what one was the most comfortable and easiest for her to use. Once we found the perfect recliner, my mom sat back and took a nap in it while we completed the sales paperwork and delivery arrangements. The delivery was on time and set up the chair in mom’s home where she wanted it. After they left we got a follow up call to make sure everything was ok. I highly recommend shopping at Ashley Furniture Store.
Their sales associate Brian helped so much! My mother and I came in about 30 mins before closing and he was extremely patient with us, giving us every option possible which in the end we got exactly what we came in looking for. Amazing store, amazing staff, and I am very happy with my purchase!
We walked into Ashley's about 3 weeks ago. A staff was super friendly and eager to help. Definitely a five-star on that end. The furniture selection was not what we were looking for.
Good variety of merchandise, some priced higher than the value is.
Went in with my fiancé to look for furniture for our house and we weren't planning on getting anything, just looking. Then the wonderful LaPreda came and got us interested in a table. She made the experience so easy and made us feel like we were appreciated. She helped us pick out our table with chairs and made us feel like she was actually trying to make us feel at home, so to speak. She was making jokes with us and made us feel like they were not trying to get us to buy the most expensive things, like other businesses do. All in all, we plan to make Ashley's home furniture our place to get our furniture and highly recommend people to get there furniture from here. Thank you so much you guys, especially you LaPreda.
LaPreda was the associate that assisted my family and we couldn’t be more appreciative. As we prepare to move into our new home and start life together as newlyweds, she made an overwhelming process much more manageable. Thank you LaPreda and Ashley for helping us create a beautiful living space.
Got the nicest bedroom suit and the gentleman that helped my husband and I was really nice.
Beautiful store with great customer service.
Great customer service when I visit and shop here!
Great selection of furniture, art, & accessories! The have a broad selection of budget friendly items in the outlet and clearance section. Great location and easily accessible. Highly recommend!
Brian fuller was an awesome help on picking out our living room set! He is awesome! Thank you
Edwan made my furniture purchase quick and easy.
Great service and professional support.
Brain was fantastic!!! Very nice shopping experience purchasing our couch tonight for our new home. We are very happy with our choice of sofa and was so glad to have a non pushy sales person that allows me to come in and ask questions over the last few weeks while I dreamed about what I wanted in our new home. 5 star experience ✨️
We purchased furniture here a few weeks ago and Lapreda was exceptional. Moreover, all the staff we encountered were great.
Bryan Hutchison did an outstanding job with helping us select our new furniture. He quickly and thoroughly answered all of our questions we had about the furniture and the payment/ deliver process. We are excited for the day when we receive it.
I recently visited the store getting ideas for new furniture and LaPreda accompanied me. She was very pleasant and helpful. Will return soon to purchase
LaPreda is professional and very knowledgeable of services provided. I would highly recommend your business.
Great and friendly when showing me around the store.. She made sure I was very satisfied.
Lapreda is great down to earth person , great customer service , she gets the job done ✨
Her personality, and helping mannerisms sold me to come back to Ashley for all my needs.
Averie is absolutely AMAZING!!! She’s super sweet and extremely professional. DEFINITELY buying from her again!!!
While the store in Wilson is great and very nice, your delivery team is absolute trash. My husband was out of town and I had purchased a tempurpedic mattress and new bedframe to go with it along with headboard, the whole nine. I thought they had put it together and wasn't sure what the rails were and screws that were left on the floor. I sat on it after a couple hours and the side part started bowing out. My husband came home and said they didn't put the rails in so everything just fell to the floor and now sags to one side and we are not big people. Can't believe I even tipped these guys $50 for absolutely nothing! I didn't know what I was looking for when I signed that I was satisfied so I feel like I was taken advantage of because I really didn't know. So now my husband had to take everything apart and is in there now fixing this $5000 bed that I have had for less than a week! Also, all the bolts were loose and could have caused a head injury in the next few days because we would have crashed to the floor and the headboard would have slammed on our heads. Not one was tight. Either you have lazy delivery people or you need to retrain them in how to put stuff together because with all of the money I have spent at this store, this is completely unacceptable
Avery was incredibly helpful, welcoming, and kind! She respected our space as we shopped but still provided us with the BEST customer service! She made our shopping experience stress free! Highly recommend!
Great experience! David was very helpful and got me a price that I felt was very reasonable. I can’t wait to get my new couch and chair!
We got great service. LePreda was very patient and not all over top of us. I will go back to her every time
LaPreda was there for me to help me find the furniture that I was looking for. She was kind, patient, and provided me excellent customer service. If anyone is looking for great customer service & great furniture, please stop by Ashley’s furniture & ask to see LaPreda 😊.
A great shopping experience thanks to Allan Coyle he was very knowledgeable, professional and friendly. Allan found us an amazing deal on a bedroom set. He worked super hard for us and got us a great deal. My husband loves a good deal and he left with a smile on his face which makes me so happy too! Thank you Allan, Ashley store is lucky to have you as part of their team!
Friendly sales associate Very helpful and nonpushy
Just awesome…was a lil scared to make a big purchase like this, but my experience was great, all my questions were answered, lil glitch with the paperwork…i will most definitely come back, i had my eye on some other things…staff was helpful and knowledgeable & made me feel comfortable…. Thx
Customer service was great 👍
LaPreda was beyond helpful. Thank you for helping me choose the perfect mattress set and couch. She is patient and goes above what is expected to ensure you have the best experience possible.
GO SOMEWHERE ELSE!!!!! My sectional was delivered broken! I told the delivery guy something wasn’t right he said I needed to call someone (at Ashley) and tell them. Then the day they were to come fix it nobody showed up. Now the power recliner isn’t working and they have to come fix that. Over $4K for and it is junk…don’t waste your money!!! I will NEVER buy anything from them!
They turned our day around. After being let down by another store Ashley Store in Wilson NC came thru for us. They spent well over 2 hours with measuring and fitting pieces together to ensure our room looked awesome. We got better made furniture at a price we wanted. I can say with complete confidence that I will be back. They will deliver and set our furniture up and in the spot we want. We got a complete living room with sectional, recliner, adjustable height desk, end and coffee tables and a hall bench. Our sales associate was a delight. She knew her stuff and pointed options. Unlike other stores she did not leads back to the high price. She lets walk and pick what we liked then explained option on the sectional that let it fit our home. You got try them out
UPDATE: Ashley immediately replied to this review and asked me to to reach out to them. I did, immediately. CRICKETS. It's been more than 3 weeks, STILL NO REPLY FROM THEM. This company is worse than I originally thought, so dishonest. Edit to add: this sofa was purchased from this store. Our bad experience is not with this particular store but Ashley furniture company. We're a family of two adults. We purchased a sectional sofa and within a few months the fabric began pilling in a way I'd never seen before. This is not ordinary pilling. They don't stand behind their products and the 1yr warranty is really useless. We've been offered $300 (they call it "complementary") toward a $3000 sofa. There is better furniture to be had at a much better value.
Lapreda Smith greeted me with a very pleasant smile. She made sure I understood everything and every step that she made. I was very very satisfied with the customer service. From Lapreda to the manager. It was excellent. Thank you again.
I came in and spoke with a Ms.Preda Smith. Though I didn’t purchase anything she was very helpful. She was knowledgeable of the the store items and very well spoken. She was sweet, and very funny. This girl needs a raise!
I WAS GREETED BY LAPREDA SHE VERY NICE FRIENDLY AND UP BEAT VERY WELL COMMUNICATING WITH ME I WILL BE RETURNING TO PURCHASE ITEMS FROM ASHLEY
Customer service was great and friendly. Also was a great help with getting me good financing rates on a brand new set. I will be returning soon to purchase again
Buying furniture can be fun and a curse. It’s takes time to pick what you want and to be able to choose because of cost. This store has amazing prices and customer service is amazing. My agent name was Lapreda. Oh my the laughs we shared!!!😂😂😂. She make made me feel great and has the best personality ever. she is always very smart and knows a good buy. I urge you when you go here, please ask for her!!!!!! I will definitely be back once we pick out our new place to move.
Had the pleasure of being assisted by a Sales personnel named LaPreda. She was extremely friendly, knowledgeable and professional!!! I would refer any of my friends and family to this location. The customer service is amazing!!!!
Lapreda is the most knowledgeable and customer oriented sales person. Anytime I need new furniture I will be going to her! Most sales people are just about the sale, but she wants to make sure that you love what you’re getting!
Visit The Store Nice friendly ,helpful staff lapreda Was Awesome!
Great experience and customer service
Spoke with sales associate name Lapreda. Very knowledgeable and polite. She made great suggestions to help me compliment my home decor guided me thru some of my tough decisions that I hadn't made up my mind about. She made my trip easy and basically effortless. She expressed some of her DIY glam tips for kids rooms which I absolutely loved and once I decide on my new home I will be apply her tips and knowledge to put a spin on my own style!
Very friendly and approachable. Dealing with Lapreda was like dealing with family who can understand what you're looking for and what best fits your needs and most importantly your budget. 10 outta 5 stars 🌟
I spoke with an employee today by the name LaPreda. She was very patient with me while I had a few inquires regarding some New furniture for my home. She was very informative and very supportive.
LaPreda was very helpful, patient and polite. She made it a pleasant experience with excellent customer service.
Love my new sectional!!.. Had a wonderful experience with our sales person LaPreda...took time to show us different options like what we were looking for. Definitely will be back to see LaPreda soon for a new mattress!!
Was very happy with the friendly service at the Ashley furniture store in Wilson.Prior to shopping in person I did my own search and reserch for the mattress I was interested in.Although the sales assosiate was very helpfull she could have been a little moreeducated about thge different mattresses you sell there.She said she was new and that may have been the reason.Having been in the furniture retail buisness myself more product and knowlede could be a helpfull thing for non knowledable customers,in this store.
Avery was so helpful finding the sofa and loveseat we wanted. Great service! Thank you
Miss Avery was the best. She was very knowledgeable and had all the info we needed. She worked with us and showed us all the options available. Her personality is great, made us feel like we weren't just another customer trying to make sales off of. We went in there for a mattress set, and walked out with a couch and love seat too. She made it that easy for us. We definitely will be going back to see Miss Avery for our furniture needs. Thank you for such a great experience.
My sales associate Brian, was fantastic. My living room set and tables were on clearance and I had to arrange for pickup. On the evening I arrived for pickup Brian was off and Allen (manager on duty) Was there along with another guy standing around. Allen was not friendly nor helpful. When I asked if someone could assist with my items getting to truck outside side door, he indicated he did not lift anything and the other young man was with a customer(I was only customer in store) this was at 6:15pm on July 11th. No help. Allen didn't seem to care and showed that he just wanted us to get the items and leave. I saw another table that I would have probably purchased but he didn't even ask if there was anything else I needed. Not a thank you and come again. Nothing! I will not spend my money where customer service as I experience it with Allen, a store manager, displays that type of attitude. I do have other choices of stores.
Had a great experience! Brian Fuller was polite and easy to work with. He showed my girlfriend and I several different options as far as couches and offers on them. Would highly recommend getting your furniture from here!
Great experience and excellent customer service 👍
My husband and I went in and were immediately greeted by Allen. He helped us look through the inventory and was very knowledgeable on the furniture in the store. We were able to pick the perfect piece to complete our living room with and the entire process was so easy.
Didn't understood what I asked
Salesman was ok, nothen exceptional . After paying $2000.00 for sofa ,loveseat,& recliner Ashley’s would NOT deliver . Can you believe that !!!! Had to hire someone to load and deliver & was only given 5 days to pick up , two of those were week-end . Only reason I went along with this was because I really wanted this set . 😱
Best shopping experience I’ve had in a long time. Didn’t feel pressured to buy something more than I wanted and the guy helping us did a phenomenal job. He acted like a normal person instead of a salesmen which made the entire experience much more pleasurable. Highly recommend this store and their employees.
Outstanding service and friendly staff, with great products at affordable prices. Definitely recommend!
Had exactly what I needed and more. Everyone was incredibly friendly. I had the pleasure of working with Averie and she was incredibly kind and helpful.
I had the most pleasant experience at Ashley HomeStore Wilson. LaPreda was my favorite associate. The others were very welcoming and warming. I will definitely be returning in the very near future.
I highly recommend requesting Averie. She has such a beautiful personality and an incredible knowledge on the inventory. I was having difficulty making my mind up on which mattress I was going to purchase, and she had patience the whole time! 100000/10
Brian was absolutely amazing! He helped us stay within our budget and wasn’t pushy at all and was very genuine .I definitely recommend Brian especially for someone who’s buying furniture for the first time.
Salesman was extremely helpful and very knowledgeable about Ashley’s furniture. We are very satisfied with our purchase.
Edwan was very informative, patient, and friendly with my parents and their purchase of a new bed, sectional, chair, and ottoman. He had them try many things and answered all their questions. We appreciate his time and energy. We would recommend working with him.
Great customer service! Allan C. is the best.
Brian Fuller did an awesome job. He listened to what we wanted. He found exactly what we were looking for. We couldn't be happier.
Averie is awesome! Make sure to ask for her and she’ll make sure you’re taken care of!
Allan Coyle we’re great
Overall great experience at the Wilson Ashley store with Allan.
My salesman was Bryan Hutchman. he was an excellent salesman. He was very calm, collective, and he knew his furniture. He knew exactly the type of furniture I was looking for when I walked through the door. He found me the best deal and gave me the best sales price. He understood my situation, and how I like to run my business and pay my bills. He also answered all my questions . We had a lot in common. I would recommend Bryan to do business with. Go see Bryan today! He will give you the best deals for your money.😄
Bryan greeted me and showed me the exact item I was looking for. He was knowledgeable and friendly which made shopping so easy. I have shopped at Ashley’s before and will continue to do so.
The employees in the Wilson, NC store are extremely nice and helpful. We have purchased a living room set and furniture for a sunroom from them over the last few years.
Bryan hutch was awesome very understanding and made me feel happy he is a wonderful young man thanks for everything you do.
Bryan Hutch was the best ever made us feel comfortable and took his time. Thank you Bryan
The store manager was awesome. Made my experience better than expected. I will definitely return.
The manager, Brian Fuller, at this Ashley Homestore gave us the best experience we’ve had in purchasing furniture at any store thus far. He was very courteous, professional and got us approved for the dining set we needed! You definitely need to go see him for all your furniture needs!
Edwan and Angela at Ashley in Wilson are excellent they provided my husband and I with great customer service they were very helpful and joyful as well we will be back 🤗🤗
We worked with Averie. She greeted us at the door and was very knowledgeable about the furniture in the home store. She allowed us to take our time and walk around but followed up with any questions that we had. She also worked with our needs and provided the best price possible. We will be back again thanks to Averie!
Brian Fuller was an outstanding sales person. He explained everything very well. Took his time with you and guaranteed that I would get approved and DID!!!! Thank you Brian
Brian was our sales person, and he greeted us at the door , very pleasant, attentive and knowledgeable of all the inventory available. He was also very patient with us as well. Our experience was delightful, we didn’t feel overwhelmed or rushed like most places. Because of the great return for further purchases. Kudos to Ashley Furniture Wilson NC… Amazing Staff… Highly recommended…. Sincerely Keisha Walker
As a consumer I have not met a sales representative that has gone as far Brian Fuller did for my wife and I on our visit. He explained I. Details and gave us opinions on our purchase of a new bed. With his help we were able to get a king size bed and mattress within and price we can afford with no money down. Thank you Brian Fuller and keep up the good work!
Brian Fuller at the Ashley Home Store in Wilson, NC was very helpful and made sure that he took excellent care of my husband and I. We will see him again for all of our purchases and send others to see him. Thank you Brian for all of your help! We will definitely enjoy our purchase and come back to see you in the future.
Averie was very helpful throughout the whole process of purchasing furniture for our new home.
It was great they were kind and helpful the lady explained everything clear it will shop there always.
Beautiful accent pieces and beautiful unique coffee tables. I found some pieces that were in the warehouse in Four Oaks but thanks to my very professional and knowledgeable salesman Bryan Hutchinson. I was able to see more choices online. Loved the pieces on clearance too. Loved getting 20% off my total during the private event on April 2,2023. It's so kind that Ashley furniture gives back to the community. Quality leather living room seats and they are beautiful and unique too. Highly recommend shopping here.
Cannot say how much of a great experience this was today shopping at Ashley’s we didn’t get swarmed with sales people. Allan helped us and did a phenomenal job showing us different options once we explained what we were looking for I will never go to anyone else going forward for any type of furniture purchase.
Nice and easy. I went in , found what I wanted and was done. Great experience!
No pushy salesmen and lots of options. My wife and I were able to take our time and make our decision. Allen answered all of our questions and was efficient in handling the paperwork and completing the sale.
Fantastic furniture shopping experience! Averie was there to greet us and helped us every step of the way. Excellent customer service, the store has a great selection and delivery times are faster than expected.
We worked with Allen at the Wilson NC Store. He was able to help us find the perfect bed suitable for our needs. It was a wonderful experience. Thank You Allen!
Allen really helped me with my purchase. I’m really indecisive and he aided me in my decision. He was very welcoming, funny, and made the process super easy. Will be back for future purchases for sure!
Allan Coyle was superb help. If we ever have furniture needs in the future we will definitely return! Thank you!
Enjoyed the service...
The service here was excellent. Bryan Fuller the salesperson took his time out to explain everything and answer all of my questions.
Brian Fuller was amazing and very patient with us and our family.
Edwin did a excellent job and great service
I was happy with my shopping with Ashley and will come again
Got a new mattress today. Very excited. Avery was very patient and helpful, answered all our questions. 😁
Went looking for a sectional and Allan was a tremendous help. Found a sectional we love!
Allen was a very great help with our furniture design and gave us a great deal highly recommend him
Brian was a great salesman and helped us get approved for financing and get the dining set we wanted. We had our table delivered in 2-3 days which was great. 2 weeks after it being delivered the table went on sale- which was unfortunate as we had been eyeing this table since November. It was on for 1500 but went back up to 2000 and now back down again for 1500. We called to see about a price match as their policy states they will price match within 30 days. The store owner said to call customer service that he cannot do doing anything since the table has been delivered. Customer service said to call the store owner. Clearly they don't stand by their policies. We ended up paying 2300 dollars for a table- had I just waited 2 weeks I could have said over 500$. Really annoying. Another thing I don't understand is the store manager told me if it had not been delivered yet he could change the price? I am not asking for a new table set. I am asking for a price change in regards to your policy listed on your website. The table will remain the same. Delivered or not delivered you should be honoring the price change- I am keeping the same table not asking for a refund or a change in product. Ridiculous. We were looking to purchase a couch with them as well but I will take my business elsewhere. Unfortunate because I have been a long time Ashley customer in Canada and the US. I have spent at least $20,000 there in the last 5 years. Not anymore. Overall 5 stars for Brian & the financing guy who helped us- cant remember his name. But not for Ashley themselves. Not impressed with the customer service.
great store to shop at 😁 the staff there are extremely friendly and helpful
Allan did a great job
Came into store looking for a new mattress. Allan coyle showed me how great tempur pedics are. Purchased one and will be back for more! Excellent service
We had the best experience working with Averie. What was only supposed to be a walk around visit turned into her helping us find exactly what we needed to purchase that day. Such a great personality. We appreciate you Averie!
Got helped by Edwan as soon as I came in and was able to leave with the entertainment tv stand i wanted. Mr. Pineda gave great customer service and I can tell he’s an expert in his craft. Will definitely be back here when i buy a new couch.
Great experience with Brian Fuller
The showroom floor was well organized and the customer service was UNMATCHED. I was assisted by Edwan (salesperson) and Brian (manager). Edwan was very informative and patient as I shopped to furnish multiple rooms. His manager, Brian Fuller, was professional and incredibly accommodating. Both were professiinally dressed, knowledgeable and attentive. Im telling you, these two represent the customer service of days past. They greet you with a smile and mean it! My new go-to! :)
Beautiful store with a great selection of furniture and accessories. Very well merchandised and organized. The staff was very helpful and attentive but not overbearing. My only suggestion would be to give a little more attention to the bathrooms. Highly recommend!
Brian Fuller was a great salesman!
Averie made me feel so confident with my purchase. Made the process super smooth and definitely knows her stuff! Would highly recommend!
Averie Robert's was very knowledgeable about her products, very pleasant to work with and beyond patient. I now have a go-to person for furniture. Highly Highly recommend.
Walked in to Averie’s great customer service! Thank you so much!!! Will always choose Ashley!
We worked with Bryan H. at the Wilson Ashley store and had an incredibly positive experience. He answered all of our questions in a very sincere, honest, transparent way and was not pushy like other salespeople have been in our search. He also helped us get the best price for our furniture. If we ever have future furniture needs, we would absolutely work with him again!
No other experience like the Ashley’s in Wilson. Let Averie help make your browsing and in store show room floor come to life..
Brian Fuller was very helpful, professional and pleasant to work with. Thanks Brian
Averie was super helpful and had us squared away and ready to go in no time. Set us up with new bed and couch. She was very knowledgeable about all the items we had questions about
I was very satisfied with the service I received. The salesman was very helpful and professional.
Great place to shop for any type of furniture. The salesman was friendly and once I told him what I was looking for he was on it!! Walked out with more than I was looking for because of the great sale they are having!!!
ADRIAN was a very helpful Employee made me and my kids feel like we were right at home didn't have to look no further Thanks Adrian We Really Appreciate You!!!!!!!💙💪🏿
Averie was a great help and was a joy to work with. She got me exactly what I wanted.
Brian Fuller was absolutely wonderful, he was a great help with everything.He definitely made the shopping experience very pleasant with his great personality and smile! He definitely, provided five star service, Thanks again APRIL JONES
Was quick & easy, sales person helped me get exactly what I wanted
THANK YOU BRIAN FILLER FOR YOUR AMAZING SERVICE TODAY AND MY FREE PILLOW!!! YOU WERE GREAT!!!
Brian Fuller is the best sales man there is!
This is my second purchase at this location in less than a month and I am very happy with the service and quality of the product. Brian F. was patient and knowledgeable in helping me find the best bed frame for my budget.
Edwan was very helpful, he helped me get just what I was looking for.
Great customer service and a very knowledgeable staff. We worked with sales manager, Ramiro Salazar, and he provided excellent customer service and made the shopping experience very pleasant. He was very knowledgable about the store products and services to help first time buyers with a lot of questions. I highly recommend if you are in the market for good quality furniture.
Longtime Ashley furniture fan! Bryan was super helpful and listened to me go around trying to make up my mind. They loaded the chair for me and I was in and out!
We had the best experience with Averie at The Ashley Homestore in Wilson, NC. She was helpful, patient and answered all my questions. She made picking out a couch simple. I was very pleased with my visit today and will return to this store.
Bought a full size bed and chest last month 1st delivery they bought a QUEEN BOX SPRING 2 ND DELIVERY A WEEK LATER THEY SENTED ANOTHER QUEEN so today they making delivery. Instead we been 1st on the list we are 7 or 8 delivery.does that make any sense 🤔😖
I had an online order that I was not pleased with. Adrian helped as much as he could to resolve the issue and I appreciate the great customer service.
My salesman was a young man named Dewan who is very courteous and didn’t pressure me and was very good and knew what he was doing and it was a totally good experience overall.
It has been at least 28 days or more since I have ordered a piece of bedroom furniture, I have yet to receive it. After I scheduled for the day off at work they rescheduled my delivery date. The second delivery date they gave me specific times (9am-12am) they would be there, they came early which usually wouldn’t be a problem but no one was home. Originally they told me a second delivery fee would be applicable if such happened but it was their fault. When they finally got to my home the delivery guys dropped the furniture damaging it. It was sent back, my order is still pending at this time. Customers are always held to a certain standard and have to pay late fees and inconvenience fees and whatever else, I feel as though these companies should be held to a standard where if something goes wrong on their end they owe the customer something more than an apology “on behalf of Ashley home furniture.”
Beautiful experience
Adrian was awesome and didn't give me any trouble.. made this very easy and fast.. he is a great sales man and I will tell all my friends to ask for him... Give this man the highest praise Upon a follow up phone call about pricing I sing on a purchase that I had made because I've seen the sectional at a lower price the gentleman I dealt with made me feel ashamed because I didn't know exactly what I had purchased because I was at work didn't have the paperwork in front of me and couldn't produce the website that I had seen it on which was Ashley's Then my wife went up there today to ask them the questions about the price matching to see what we could do about it and he said that I had called up there and basically call me a liar to my wife I hope this is not the low customer service that Ashley's provides to the people after they made a purchase I would never purchase from Ashley's furniture again because of this gentleman the this gentleman this is just poor customer service and by me being in the management field that I'm in I know customer service very well and this German is not a representation for your company.
No one returns calls ..
Shayla was a great asset to my furniture shopping experience! She is very knowledgeable and has great customer service skills! I would recommend everyone to partake in this friendly buying experience!
Avery was great! She helped me find the perfect pieces to furnish my whole house while keeping it under budget! My experience with Ashley furniture was very smooth!
Such a great experience! Brian bent over backwards to make sure we got exactly what we wanted and the best price. We'll definitely be back!
This is my 3rd time doing business with the Wilson location and each time Brian Fuller, the sales manager has been extremely helpful. He walked me through my purchase options and helped me make a decision that I (and my budget) could be happy with. I recommend anyone looking for good quality furniture and good quality customer service ask for him when visiting the Wilson, NC store. He is amazing.
We didn't end up buying anything but Averie Robert's our sales consultant was an absolute pleasure. She didn't harass us or follow us around the store just offered her assistance if we needed anything and checked back in when she saw us returning to a specific item several times. She was absolutely amazing and I we had found something we really needed or wanted I would be sure to go through her.
Omg. Let me start by saying it is such a clean, well lit, and non cluttered furniture store. The obvionce is extremely welcoming. Ramiro Salazar is an excellent salesman. He kept eye contact the entire time my husband and I were talking with him. He never strayed away from a question that we had. Ramiro stayed with us the entire time walking us through the store and going into detail about different furniture designs. He let us know right away that we were his priority at that time. Ramiro made sure that we were comfortable being that it was our first time. I would highly recommend Ramiro as the salesman to go to. This young man's level of respect is amazing. Thank you Mr. Ramiro Salazar for helping us with our choice from Ashley. I know we will love it because of the great recommendation that you gave us. You will go far. Keep smiling and continue to be a role model as well as a mentor. Again we thank and appreciate you for such a wonderful and relaxing purchase.
Adrian helped me get the couch I wanted 100% happy with his service
Adrian helped us out and made sure we got the approval we needed for what we wanted will definitely recommend his service.
Bryan was our sales guy, he meet us as we were browsing the showroom. He listened to what we were looking for and was a great help in sorting through our options. Very helpful throughout the purchasing process. We will be back.
Complete customer service every person in the store was so helpful and it was appreciated!
Brian is the best! We found a perfect dining set and counter stools for our home. Brian was so helpful and took great care of our purchases until we returned to pick them up. He even helped us load them safely for transport. Thanks Brian, we are very happy!
Worked with Brian Fuller and he was great. Very knowledgeable and helped us find exactly what we were looking for.
Averie was a pleasure to work with! Not only a great personality but also really listened and helped us find what we wanted (even if it meant saying something didn't look right together). She worked with the manager and together they got us something we love and at a good deal. We were very impressed with the effort, professionalism but also the familiarity and effort to not just make a sale but to make us happy.
Adrian was very helpful. Service was great
I was very pleased with the services of the men here. They gave me the best deal as possible. I highly recommend for your future furniture purchases! Brian Fuller and Adrian Robinson are your go to guys!
Great salesman, he helped me to find living room furniture that was a great quality and affordable for my budget
Shayla was a great help to us, gave us great service and great price!
Thank you Mr. Fuller for making this shopping experience so enjoyable. We came into your store thirty minutes before closing to browse through some furniture pieces and you never once made us feel rush or that we was an inconvenience to you. You kept us well informed on our product selection and we valued your opinion. Not only was he very professional but kind hearted, respectful and well mannered. Job well done!! 100% total customer satisfaction
Salesman Bryan, was a great help with our purchase. Such great customer service. Thank you Bryan!
Averie was the best! She communicated with me for a while about finding the perfect living room set and helped me look at many options to find exactly what I wanted in my price range. She really went above and beyond to find just what I wanted and was super knowledgeable about the process!
Shayla Willingham was professional and patience with me by addressing my issues and my needs no matter how many times I asked the same question.
Mr Brian Fuller Did an excellent job helping me pick out the furniture that I was looking for he has a very beautiful personality he had a lot of patience with me I love the way he explain everything he deserve a promotion and a raise Soon as we walked through the door he said Hello can I help you that means a lot To me some stores when you walk through the door sometimes staff don’t even say I’ll be right with you you have to approach them and say could you please help me like I said Mr. Brian Fuller deserve a raise thank you
My experience was great I went in there looking for a mattress and Adrian helped me pick the perfect one and his custom service skills were fantastic. I will definitely be back
Going into the store was a great experience! Everyone was so helpful and professional! The horror started with delivery! On delivery, due to the rushing and rough handling, a blind was broken, paint was removed from the wall, and the top of the brand new dresser was scraped with paint removed. The delivery men decided not to notify me of the damages and rearrange items in the bedroom to hide the damages. At this time, they said they couldn’t put the set together because they didn’t have the right screws (which was NOT true) he had put the screws in wrong which stripped the set. Now almost a month later, the set is still not together, my new dresser top has not been replaced and on top of that it’s a no refund policy. I wouldn’t recommend this place to anyone!!!
I had a great experience here with the help of Adrian, he has great customer service!
Adrian was super helpful and quite funny. Definitely has great customer service skills.
Adrian acknowledged us as soon as my wife and I walked in. He gave us space and time to look while checking on us time to time. Very friendly and a great communicator.
I had a great experience at Ashley’s furniture store. I was welcomed and helped right always. Adrian was the salesman who helped. I highly recommend him to anyone that needs help with picking out any furniture piece for your home.
I worked with Brian Fuller and he really made sure i had the best experience! I recommend Ashley’s! Please ask for a Brian , he is the best and will get you the best deals!
I had a great experience with Brian Fuller at the Ashley store in Wilson, Nc. He was very helpful in helping me with what I need. I will be back.
We had a great experience when shopping for and purchase a set of tables for our living room. Brian made the process quick and easy.
Avery R was such a blessing to me!!! No stress, she was attentive & kind. She was absolutely the best salesperson I have met in a long time!!! She let me take my time & was never pushy! Stop by the Wilson location!!!! Thank you Avery, I have everything I need!
We were very pleased with the customer service we received from our HFA Shayla Willingham. She was very knowledgeable, was able to answer all of our questions and did it all with a smile. We were also pleased with the GM Durand Arnold. He was also very friendly & knowledgeable. Overall GREAT SERVICE & we were well pleased!
Friendly staff and great service. Edwan Helped with our purchase and answered all our questions. We will recommend to our friends and family.
Quick and easy buying experience! Shayla was the best and a pleasure to work with!
Manager at wilson store is great, Profesional, helpful, and bilingual Thanks Ramiro
Great experience! Brian F. was extremely helpful and patient!! Highly recommend!!!!
Honored to be Yeidi's first customer! She was super helpful and patient as I took my time deciding. Thank you Yeidi!
Sheila was awesome
This store was a great find. It has a clearance room & great prices. Also has an additional 20% off except on clearance furniture. The lady that helped us was really helpful & patient. Worth the trip.
Shayla really took care of us! Great customer service!
It was a very easy shopping experience. We were able to look around for the furniture we were looking for without pushy salespeople. We tried out several different couches before settling on one we liked. The checkout process was smooth and took only a few minutes.
Durand is the best!!! Excellent customer service!!!
Brian Fuller was such a great salesman
Thanks Brian for your help! We're very satisfied
Customer service was good and found what we wanted and even better price than we thought .
(Translated by Google) Great place to shop for home, I love the design and material of the furniture (Original) Excelente lugar para hacer compras para el hogar, el diseño y el material de los muebles me parecen que encantan
I never leave reviews, but I had to this time. I don’t know where to begin when talking about my experience with the folks at Ashley Furniture. Everyone, and I do mean everyone was so helpful and extremely nice. What impressed me the most was when I found one of the pieces cheaper online, and they graciously price matched AND gave me an additional discount due to my veteran status. My sales associates were Eve and Edwan, and they were great. Never once did I feel pressured. They both were extremely patient with me and very knowledgeable about the product they sell. If you want good furniture at a good a price with phenomenal customer service, visit Ashley Furniture in Wilson, NC.
We received superb customer service! Our sales rep was friendly, helpful and informative.
Great prices and selection.
I found just what I wanted . The customer service was a great help as well . Price to fit
If you’re looking for furniture go see Brian Fuller. Great customer service and you’re bound to get an AWESOME deal.
Averie was very helpful and kind! I was able to pick out a new sectional that I love! Every part of the process was made easy. Can’t wait for it to get here!
Everyone was absolutely amazing. The staff was very friendly. I will be going back again when I am ready to purchase my bedroom furniture.
Averie was GREAT!!!! She was really nice to work with. Did not purchase anything because the manger did a lot of fast double talking. Had he just let Averie handle everything I would have purchased that day.
I enjoyed shopping for furniture here. Avery introduced herself then pointed my husband and me toward what we were looking for. She was available if we had questions but didnt pester us while we looked around.
This is the ignorance that one of your employees spews on Facebook, maybe since he speaks so negatively about black women we should stay our behinds out of Ashley Furniture.
In the search for a perfect recliner we narrowed down our decision to a recliner made by Ashley. If you have shop for furniture recently you know there is a long wait time on delivery. The folks here at Ashley in Wilson were very upfront and told us it was uncertain when the recliner would be delivered but assured us good communication. Communication indeed was handled very well and to our surprise The recliner arrived a month ahead of our expectation. The sales person in the manager were very professional and friendly it was a pleasure shopping here!
Customer service was great.
Wasn't planning to spend as much as we did, but very satisfied with the merchandise and service
Great customer service, friendly staff
We went in June 2021 to order a mattress set and a bed. At first we were treated wonderful. The only person there with excellent customer service skills is Adrian. He’s wonderful! That’s the only thing I can say great. On another note here it is February 2022 and we have yet to receive our furniture. We had been lied to by their customer service team. In June 2021 we were told by Miranda that we would receive our bed between August 2021-September 2021. They have never contacted us. It was always us contacting Ashley for a estimated date of arrival. Still no date. We have been in store 6 times and have called customer service a million times. Still no date. We had been told that they have all our pieces but our footboard. We walked in store last week only to be told they don’t have anything. That’s it’s a possibility that our furniture didn’t pass quality inspection. My question is how didn’t it pass quality inspection if you recently had all merchandise except our footboard. Then the representative in the store gave us a date of February 8 for delivery. Only to call and find out it has been pushed back to mid April. I spoke with the manager a while back and he offered me a discount but at this point I don’t even care to do business with them. If you’re looking for furniture, this is not the place to go unless you’re planning on moving in 2 years. I had to give them 1 star to leave a review but if I could leave none I would!! I definitely would not recommend this company to my dog!!!
Nathalia Cruz was allergic nice and helpful!! Great service!
Do yourself a favor before considering a purchase from this company in any business transaction. My wife and I found the perfect sectional for our home in November 2021, and were told to expect a four week delivery time frame. It's now almost the end of January 2022. Fast forward to now, I called the customer service to inquire about our order status. We were informed that delivery can take as long as 6 months to complete, and our order was not even showing in their history as an order placed, at all. Prices are reasonable and the employees in the store are fine, but what they don't tell you is if you order anything, chances are you will have to wait half a year before you ever get it. That's absolutely ridiculous and terrible business!
They have a variety of furnishing to chose from and the prices are fairly reasonable. Everyone one was very polite.
Great home furniture and decor selections. Friendly and helpful stuff!
I will never do business with them again. I bought a chair and a tv stand in stores and asked them to hold onto them until i was to move in December. When i went to go pick them up in December before moving in they only had my chair and brought out a table and chairs. After telling them that is NOT what i got they could not locate my tv stand. They decided to give me a temporary tv stand and said they would order the one i PAID FOR and THEY GAVE TO ANOTHER CUSTOMER. I called today to follow up and they informed me they had not even ordered the tv stand. First they sell my piece i pay for and then they after they mess up and do that they never order it. So if you ever buy from them make sure you take it home the day you buy it.
We had a good time. They were very helpful. Thanks
I walked into the store tonight knowing what I wanted, but being told by another store that it wasn't going to happen due to the combination of sectional couch and oversized ottoman not being available. I felt defeated until I walked in and met Averie. I showed her what couch I wanted and explained what ottoman I dreamed to have. She not only made it happen, but created the most beautiful combination and exceeded every expectation I ever had for our living room! I will most certainly be back very soon for additional furniture with her!
The sales staff is awesome. Unfortunately that's where the good experience ended. But in the end after waiting and waiting, and many phone calls and a few dropped promises, it worked out in the end. And the furniture that we did receive we're thrilled with.
Great to work with. Really liked the personal interaction and conversation with Brian. As I was leaving, he stopped to thank me for coming in. That meant alot.
I have always shopped and loved Ashley Furniture . They were professional and very helpful.
Absolutely love this place Made me feel right at home made the process super easy and it didn't take long the staff is amazing Brian was the bomb.com 😁 Can't wait for the delivery date.
I went with my husband to look at tables. The salesman seemed nice and left us alone. We asked about the price of one table and decided not to go ahead with it. My husband told the guy never mind and we went to the car. The salesman followed us out to the car! That made me feel very unsafe and not an okay thing to do.
I Love Ashley store, the staff is always so helpful and friendly and always gives 110% when you are shopping never pushy but understanding about your shopping experience. Adrian Robinson was very helpful in the selection of dining chairs that I was selecting. He helped with fitting, color and look of the chair with choosing with dining table and I love that they deliver and put together all furniture you purchase. Thank you Ashley Homestore.
Danielle and store manager made me feel so special and important, this was a good experience. They answered every question I had and gave me quotes in a lot of furniture I was interested in without any mean looks or rolling eyes. I am definitely coming back!! As soon as you get in there’s someone at the front greeting you. Loved it!! 100/100
My experience has always been a positive experience since this location has been in Wilson, NC. I encourage you to visit .
Over all customer service!
Great people working
Great customer service! Miranda was a huge help and super sweet! she knew what I wanted with little info and I couldn’t be happier with the help!
We had an amazing experience this weekend working with Marshall and the team. He was knowledgeable about the furniture we were looking at and showed us all options. He was able to to explain how the Diamond Care program works, had a great personality and had us in abs out within an hour (we knew what we wanted). I did my research and before we went to the store and I’m confident we got a great deal!
They sell good quality furniture.
I have had a terrible experience with Ashley Furniture. I purchased the furniture in person at the Ashley Homestore in Wilson, NC on 3/17/2021 and still have not received part of my order 5 months later. The initial delivery was on 6/17/2021. On this day, the correct loveseat and recliner were delivered. However, the sectional couch that was delivered was "flipped" in the wrong orientation than what the sales associate and myself had discussed and supposedly ordered. I did not accept delivery of the sectional couch on this day because it was the incorrect orientation and would not fit in the space in my home. Ashley Customer Care and the sales associate assured me that my order would be updated and the correct sectional couch would be delivered soon. However, a week later they delivered the wrong sectional once again. As of today, the correct sectional is still not here. I got in touch with Ashley furniture via email on August 24th, and they still had no idea when my sectional should be delivered. I absolutely do not recommend purchasing furniture from here.
I have had a terrible experience with Ashley Homestore. I purchased the furniture in person at the Ashley Homestore in Wilson, NC on 3/17/2021 and still have not received part of my order 5 months later. The initial delivery was on 6/17/2021. On this day, the correct loveseat and recliner were delivered. However, the sectional couch that was delivered was "flipped" in the wrong orientation than what the sales associate and myself had discussed and supposedly ordered. I did not accept delivery of the sectional couch on this day because it was the incorrect orientation and would not fit in the space in my home. Ashley Customer Care and the sales associate assured me that my order would be updated and the correct sectional couch would be delivered soon. However, a week later they delivered the wrong sectional once again. As of today, the correct sectional is still not here. I got in touch with Ashley HomeStore via email on August 24th, and they still had no idea when my sectional should be delivered. I absolutely do not recommend purchasing furniture from here.
I cannot say enough good things about the Ashley HomeStore in Wilson. Excellent customer service started the moment we walked in the door. The entire staff is professional, courteous and helpful. We had such a great experience with our consultant, Allan Coyle. He took the time to show us everything we asked about, answered all our questions and made us a fantastic deal on the furniture we decided to purchase. When we have future furniture needs, we will be going back to Ashley.
I had a awesome experience with Oz and Alan at Ashley Furniture they were able to help me get exactly what I wanted plus more!!! I would tell anyone listening to go shop at Ashley Furniture, they will definitely exceed your expectations!!!
We went to Ashley Homestore in Wilson, NC. Young man by the name of Adrian helped us with our purchase. Very friendly and knowledgeable of their products. Staff took great care of us!
This store has excellent customer service skills. The store has plenty on display for your viewing pleasure. Prices are excellent. I’d recommend this store.
Terrible customer serví I’ve had a rip for over 8 month and no one comes to fix it
Was a very easy buying experience staff was very friendly and they were not pushy and they helped us out of a lot thanks to Ashley Home Furniture
Brian Fuller was very patient and compassionate! Told him what I needed and he worked with me until I got it, thanks Ashley HomeStore!
Great personal interaction with Al. Worked as a stellar performer and person. Highly recommend you check you home furnishing needs at Ashley. As for Al in the Wilson NC store
The customer service was awesome and the products are of great quality and comfort.
So my overall experience has been the worst. Of course being in the store and buying the furniture was great. I’m at the point where I just want to return everything. It started with not receiving all of my furniture or hardware and had no communication about any of it. I was told I would receive a phone call to schedule the rest of my delivery. Never got a phone call so I had to do that myself. I had to wait 2 weeks for my hardware to come and then was told I had to wait 5 more days to schedule a time for someone to put it together because I was out of their service area… I never got a phone call so I called back to see what was going on and was finally able to have a service date. Based on everything I would not recommend buying any furniture from them. So update. The guys came to put my bed together... finally but they had no clue what they were doing. I had to help them. Oh and the hardware that they ordered was the wrong pieces. So my bed is still not put together and all I get is a I'm sorry..
This review is not for the store, but for the guys that delivered my furniture. They where awsome, the best delivery people I have delt with. Tim and Michael you guys are the best
The worst service ever!!! Never again!! Too long to try to explain everything that happened but Im telling you, you better off to shop from even Roses furniture before dealing with Ashley TrashStore. I will add that after going back to Wilson store today, July 12, in regards to a $30 gift card Ashley Customer Service sent to me versus reimbursing my credit card like I was told they would do, I received wonderful assistance from Manager on duty Angie and from floor employee "Cool Al". After all I had been pissed off with Ashley Homestore about these two made a positive difference. I still will never deal with Ashley Homestore again but at least these two are a big help to Wilson store. It is sad they are changing diapers for the distribution office and all this third party "poop"
Worst customer service experience ever.. Manager was very rude (Brian) .. Need training in customer care
We made a purchase in early February and our sales person is most incorporated person, when it comes to information about our furniture. We knew that there was a slight delay in our delivery, but when we ask any question she mixes up our purchase dates & then excuses it by saying our personal information is some how incorrect. We have copies and all is correct. Even now we are still waiting on furniture & follow ups on delivery.....I thought that Ashley believed in customer satisfaction?????
(Translated by Google) Excellent place with super helpful and friendly staff (Original) Excelente lugar con un personal super atento y amable
the customer service at Wilson sucks. once they sell you something they push everything else off to the main office. they offer no assistance in warranty work. this store does not even have a direct phone number.
4 weeks later still waiting on my furniture
We got play by their sales representatives They'll say yes to anything for a sale or credit application. Be aware
Love this piece of furniture! Lots to choose from!!!
Great experience! We went in with an idea of what we wanted & left with the perfect bed set & mattress! We will definitely continue to do business with this location.
No high pressured sales staff. Very friendly and knowledgeable staff. Easy and quick experience. Will definitely return for future purchases.
**** DO NOT BUY FROM THIS STORE***Would give ZERO Stars. Had to have a firm couch because I recently had back surgery and couldn't sit on a soft couch. i was able to make it the the local Wilson, NC Ashley Home Store. made our purchase in late Dec 2020. and it was to be delivered in early Feb 2021. basically we had poor customer service, on the phone and on the chat service. Was told multiple times that pieces were in and then told no pieces were in. I contacted the CEO (on linkedin) for the inconsistency in customer service and communication, he appointed a person to help me, Cherelle along with the general manager Oz. basically they were all talk, no action, and lied to me a few times. It boiled down to the delivery was set, I called Oz and Cherelle to make sure all was good two days out, got rid of my furniture to get ready for the new furniture and the day before the delivery they postponed it to a TBD date leaving me without furniture .. mind you I'm disabled with now no furniture. So I had family take me to Rooms to Go in Dunn, and found something firm and was able to have it delivered the same day. I WILL NEVER DO BUSINESS WITH ASHLEY HOME STORE EVER AGAIN ... BRING BACK FURNITURE LIQUIDATORS!!!
**** DO NOT BUY FROM THIS STORE***Would give ZERO Stars. Had to have a firm couch because I recently had back surgery and couldn't sit on a soft couch. i was able to make it the the local Wilson, NC Ashley Home Store. made our purchase in late Dec 2020. and it was to be delivered in early Feb 2021. basically we had poor customer service, on the phone and on the chat service. Was told multiple times that pieces were in and then told no pieces were in. I contacted the CEO (on linkedin) for the inconsistency in customer service and communication, he appointed a person to help me, Cherelle along with the general manager Oz. basically they were all talk, no action, and lied to me a few times. It boiled down to the delivery was set, I called Oz and Cherelle to make sure all was good two days out, got rid of my furniture to get ready for the new furniture and the day before the delivery they postponed it to a TBD date leaving me without furniture .. mind you I'm disabled with now no furniture. So I had family take me to Rooms to Go in Dunn, and found something firm and was able to have it delivered the same day. I WILL NEVER DO BUSINESS WITH ASHLEY HOME STORE EVER AGAIN ... BRING BACK FURNITURE LIQUIDATORS!!!
Agree
So much nice items in this store. Nice customer service!!!
Do NOT recommend - READ ordered a living room set the beginning of Aug 2020, was told it was going to be delivered within two weeks of that date. Got a call later that week, they backed the delivery date until November. Got a call in November, backing the date to Dec 23, 2020. Then I got told that it would be delivered Jan 13 of 2021. Again, nothing. then they told me that it would be delivered on Jan 19th. Once again, NOTHING. So I cancel my order at this store location (mind you I paid over $1000 for the furniture) and they told me I had to wait for a check to be mailed to me within SEVEN TO TEN BUSINESS DAYS. so basically I canceled a order after waiting more than 5 months for the merchandise, had to pay a cancellation fee, and walked out with not even a dollar back (refund wise) this place is honestly not worth anybody’s time and money. shoutout to Bryan who works there at Ashley’s, and that kept giving us the run around ! Along with Chloe who is the “assistant manager” and accused me of having me on camera refunding me back my money from a payment I had made which I knew for a fact was a lie. update: 02/16/2021 I had went into the store and spoke to the acceptancenow manager, Stevie, a few days after I posted my review, and he had so called processed me the my FULL refund because Chloe was only trying to refund me back around $500-$600 dollars. This was Jan. 21, when Stevie told me it would take about 2 weeks for me to RECEIVE my money back. It has now been more than 2 weeks and I called and asked where was my money and he said that the person who does the processing for the refunds is out due to covid. So now I have dealt with Ashley’s well over half a year and wasn’t able to get the furniture I had bought, and now can’t seem to get my refund ?
Typical strip mall. Not bad. Not great.
WOW..Where to start. First, DO NOT BUY FROM THIS COMPANY. My wife and I ordered a $3500 Couch with an ottoman in 08/2020 with the store saying that it will be delivered in October. In November 2020 they called and set up a delivery time. When the truck arrived (wonderful driver and helper) they unloaded an ottoman and set it up. They then asked me to sign the delivery slip. I asked, "What about the rest" . The driver said that the ottoman was all they had. We have been in constant contact with the store and I have to admit they are extremely good at saying "we don't have clue when the rest will be delivered". Today we get our statement for the ottoman and call YET AGAIN Ashley. Their response was "Feel free to cancel the rest of the order. However, we will not take the Ottman back". So, why do I want an ottoman that matches a couch they cant deliver? It's been five months as today is 01/08/2021. Still no delivery date. Now the special financing clock is ticking because they delivered the ottoman and unwrapped it before we knew that the rest of the order was not on the truck. They have great salespeople that promise the moon but can't DELIVER..Literally. GO TO ANOTHER furniture supplier and save the stress.
Ashley furniture the worst costumer service ever! If you are planning in buy furniture don't get it from here . My table come after 9 weeks sense I order with a scratch on Friday and they send me to call corporation to fix the problem not to mention a expensive table. Allan Coyle the worst manager and sales representative shame on this company . I go with my💵💵💵 somewhere else .
This is the worsttttttttttt company I ever had to deal with. I will never ever deal with them again very rude and disrespectful. super hard to contact I will be leaving a review every day on every site that has the name attached until I receive my things that I'm already freaky done paying for but still have no delivery date!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have order furniture in the beginning of 10/2020. I'm called mid November to find out the order status and I get different delivery dates whenever I call. I was told the end of November the date came and gone no furniture. I would like to know what's going on .I've been lied to I'm very upset, oh yes I very upset. They have my money so where is my furniture 😡😡
This is one of the most unprofessional places I've ever had to deal with. I am a very patient person but the customer service for this place is awful. I have been left on hold for over 40min without an indication if I will be helped or not
If I could give them zero stars, I would. We purchased a bed for our son last April. When it was delivered, one of the side rails was broken. We agreed to let them order a replacement part rather than returning the entire bed. HUGE MISTAKE. They just shipped us the 4th replacement rail, and this rail like the 3 prior replacement parts was broken. When we called Ashley to complain, their only answer was to ship us yet another part and HOPE that the next one arrived unbroken. They refuse to refund our money because we agree to order a replacement part in the first place. Worst customer service EVER! Do yourself a favor and shop at any other furniture store.
I wouldn't buy anything else from this store or ashley ever again. they sell crappy merchandise and give you the run around. returns are a pain, have to go to the BBB for help and still getting the run around. fed up.this use to be the best furniture and not it's junk and over prised !
Very nice and helpful people 👍 love the furniture and service
Do not do business with this company. they lie give you false delivery dates that never come thru.
Very friendly salesperson (Lex) store offers are misleading and the manager was terribly slow even though the store was practically empty.
(Translated by Google) No, I don't like it because they don't deliver the things on the date they say ☹😡😡 (Original) No no me gusto xq no entregan las cosa en la fecha q dicen ☹😡😡
Purchased our bedroom set 8/2. And here we are mid September and I'm being told the hardware to put out king bed set together won't be in until November. So if you're looking to purchase furniture for the new year, this is your place. If you want furniture quickly, do not buy here. Sales was kind the day we purchased. Delivery is terrible and they tell you one date and it never happens. When they show up, they bring the wrong stuff, hopeless. Let's see if we get our stuff come November!
I wouldn’t order ANYTHING FROM ASHLEY Furniture again very Unprofessional!! I placed any order for a living room set it’s been 3 months & I still haven’t received my furniture. It’s always an excuse for them not too have my furniture, I have been paying on my furniture for 3 months now & it’s not even in my home wouldn’t give me any compensation or an extension. So basically I’m Paying for some furniture that’s not even in my home I would never do business HERE AGAIN.
Buyers beware... I purchased a sectional in the Wilson, NC store. I was told that it would be delivered near the end of August, however just a day or so before it was to be delivered they called, and said the sectional was backordered. They then told me over the phone it would be October 10th. When I went into the store I was told that I had to call customer care because the store could not cancel the order. When asked what caused the delay as usual they used COVID as a scapegoat, and see no problem with the continued delay. So I called customer care today, and told them I wanted to cancel. This evening I got a phone call from the store about my decision to cancel my order. Magically it could be delivered the 9th of September, this is obviously a tactic that is used to force you to keep the order. I was told that if I cancelled there would be a 10% restocking fee even though the store did not have possession of the sectional, and they didn't even know if it it had been manufactured yet. How can I be charged a restocking fee for something that isn't even in their possession, and hasn't been delivered? The restocking fee was noted in the contract, however delays, and sudden date changes were not. What has happened is they are using COVID to their benefit, and continue to take orders they can't fill. Then they sit back and let the 10% restocking ripoff add up as people decide to cancel. If COVID delays can be used by Ashley at their convenience couldn't they have a little consideration for their customers? BEWARE OF THIS CROOKED PRACTICE!
BUYER BEWARE!!!! This entire store is a scam! They have moved my delivery date twice after placing my order. the second date I was given was over a month away. When I called to cancel of course COVID was used as a scapegoat, and I was told that I would have to pay a 10% restocking fee on something that was NEVER SHIPPED, OR DELIVERED. Run far away from this place, they are attempting to take advantage of their customers, and using COVID as a reason to collect 10% of your purchase when you decide it is time to cancel.
Came to Ashleys to buy a living room set..Ended with a living room set and a new dining room set. Amazing Customer Service. Allan Coyle was patient and really helped make sure we got exactly what we wanted.
Great furniture choices clean and friendly staff
They have a large selection, and the staff was great.
We ordered our furniture on may 24th, they said 4-6 weeks delivery....it got delayed 4 times!!!!!!! Thats right 4 times!!!!!! Now its finally gonna be delivered on August 11th, so they call to confirm the delivery and time and i tell them the time is not good for me because i work night shift.....AND THEY CANT EVEN WORK WITH ME ON THE TIME!!!!!! They said they dont have control over the time....this place is a joke buyers beware!!!!! WILL NEVER SHOP WITH THEM AGAIN!!!!!!!!
Ashley Furniture Wilson 27896, employees lie about your due dates this company has a bad reputation and disgusting. They befriend you when you come in store but once you purchase the item and have a question pertaining to your account you do not get anyone directly . They would send youtyou customer service on the phone and they are hard to get in contact with directly. Management sucks and communication sucks. No body seems to know anything when it comes to your account. DO NOT GO TO THIS STORE FOR ANY FURNITURE WHAT SO EVER.
The quality of the furniture is unmatched! As soon as you walk in youre greeted with a smile and such concern about what suits your taste best. There was one salesperson that stood out to me because of her professionalism and tact, because it made me feel comfortable and relaxed and not pressured to buy anything like most salesman do. I think her name was Dejah (idk if i spelled it right) but the staff that works alongside her made my experience a good one as well, especially with the easy financing choices! The customer service makes you feel right at home and I would recommend the store to anyone seeking furniture!
I will never visit Ashley evere again. Advised my sales person what my budget is and it is double that. Ordered furniture 2 months ago and not all has been delivered and constantly changing the delivery date. Table was damaged and have complained several times and no resolution to the problem. They deliver in roach infested trucks .
Staff extremely nice.. No pressure..nice furniture
absolutely will never go to this store ever again. My mom purchased a bed and it was delivered damaged on June 4th and on June 12th delivery never showed up no phone call or anything. so I called customer care and stayed on hold for 30 mins. to only here that the order wasn't available until the next day Poor communication. I will take my mom to HOPES GALLERY OR ROOMS TO GO BECAUSE THIS IS RIDICULOUS.
Beautiful store, excellent furniture, friendly sales staff.
Bad Service I wouldn’t buy anything from this furniture store!
If I could give this place 0 stars, I would. This is the absolute worst place I have ever bought anything from. From the moment you walk in the store you are stormed by salesmen who will barely give you 2 seconds to think about buying any of the furniture. We picked out a couch, love seat and ottoman, paid cash, and were told we would have our furniture in 2 weeks. Once the delivery day came, I took off work and waited all day to finally call and be told our furniture would be another 3 weeks. No call, no email, no communication. When our 2nd delivery date came, same thing happened. Each time I called, each person had something different to tell. One said all of our furniture was ready, another said 2 pieces would be delivered tomorrow, another said it would be 3 more weeks because only 2 were ready, etc. After we cancelled our order, it took over 2 weeks to get our money back. Please, please, please save your time and money and go somewhere else.
We love our Ashley Furniture.
Worse furniture I have ever bought. Only had furniture 5 days and already broke when leaned upon. Worse customer service and worse delivery. Delivered furniture already broken. Took almost 3 month for delivery. Bought furniture from Big lot, even there furniture lasted over 15 years. Hate I got rid of it. Only to pay 4000 for this mess.
The employer was very kind and helpful. Always trying to get the best offer for us. Really good service!
Extremely friendly staff willing to help in any way they can! Great people, product, and pricing!
I want to thank the Ashley furniture store team in Wilson NC. Brain Fuller my salesman for helping me pick out a great new look for my home. To Daniel and Matt Fiandach for helping me decide on the best financial pathway to getting all I needed within my budget. The Wilson Ashley crew show me that they go beyond the sale. On my delivery date my experience wasn't the best to say the least but the Wilson crew was right there. I contacted Brain and he was so helpful getting me in contact with the manager on duty, which was Christina. She talked to the delivery person and when she couldn't resolve the issue with him she ensure me that they would take care of all of my concerns and that's just what they did. Matt contacted me within minutes of of me notifying him of the issue (and it was his day off) he told me to come in to the store and he would take care of it. So to make a long story shorter, Matt and Adrian Robinson came to my home today and undid all of what the delivery guy did to my bed and resolved the issues by going above and beyond. I'm not only a Ashley store customer for life now but I'm a fan and promoter also.
Showroom floor was very well organized and associate Paul Squires was especially knowledgeable and answered all the questions I had about product and availability.
Buyer beware! Absolutely no returns once you sign for the delivery. Took two weeks to the date of delivery...3 trips to thr store...2 phone calls to finally get an answer.
Nice friendly people. Prices were better than last place i got furniture from.
James Edelen was very helpful.
Bought furniture in November. There were problems with it when it was delivered. Issue still has not been resolved and it has been 2 months. We have been very patient but our patience is running out. I am just ready to have them pick it up and return our money. Hard company to deal with when it comes to standing behind their product.
Love this store! Beautiful furniture and the customer service is awesome.
My review is more about Matt Fiandich the sales manager We purchased a new couch from Ashley Store and we are pleased with our purchase but we where even more pleased with the Guy we where dealing with He was very professional and went the extra steps of making sure it was what we wanted He helped us measure the couch multiple times and find the best fit for our room He gave me his number and said any issues to call him anytime we then decided to go back and get another item and i called him to let him know and he had everything ready when we got there super easy and fast. It got delivered the following friday and he called to make sure every thing went good with delivery and to make sure we where happy with it. I highly recommend if you go to buy furniture go see Matt Fiandich we are glad we did.
Had a great experience with the new store and working with the sales manager Matt. He did an awesome job helping me find exactly what I wanted for a great price and had it delivered to me right away. Highly recommended. Will be back!
Matt was the best he and my salesgirl went above and beyond accommodating me friendly and pleasant love those guys
Come see me for you furniture needs. Top quality product and guaranteed VIP purchasing.
I found the salespeople to be so interested in there jobs so courtesy
Excellent customer service. Very clean and great prices.
Great customer service and very friendly staff!
Great furniture with low prices and friendly staff!!
My dad and I visited the store . We where welcomed by Maddy , at the store entrance . Maddy walked us throughout the store helping with all our questions . She had excellent customer service , skills . We bought 2 sets of furniture , at great deals. I also , appreciated the manager , she also helped with closing the sale. For future customers, ask for Maddy . Thanks again for your help .
The staff is courteous and professional. Excellent customer service. Affordable and high-quality furniture.
I like to welcome Ashley Furniture to Wilson, NC. I have been a customer since 2015 starting in the Greenville, NC store and shopping at the Raleigh, NC store and now we have our own store right here in Wilson. To everyone that know me take a trip to this business and please ask for Matt. The store is beautiful, staff wonderful and very eager to please you. So stop by and you will not be disappointed. My favorite furniture store. God bless you all.
Great spacious store, very beautiful furniture and home decor. The staff is very nice and courteous and greet you as soon as you come in the store, Matt was a great help to my mother and I, he will definitely help you and work with you. Glad to have Ashley HomeStore here in Wilson please visit the store.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
