Ashley Store Winston Salem, NC

Mr. Michael was an awesome salesman. Took me right to what I was looking for and made me feel very welcomed

Sherri J was one of the most efficient and personable sales person Ive ever met. She answered questions, was knowledgeable about the products, and attentive to both wants and needs. Sherri is an asset to Ashley Furniture. Thank you Sherri!!

Sandra was very helpful when we were looking for a sleeper sofa and helped us find exactly what we were looking for.

Worst furniture buying experience I have ever had by miles. So first of all in the store we were pressured oversold things we did not need in a deceitful and manipulative way. I said no plenty of times that I didn’t want anything extra but they would not relent. Too aggressive and borderline rude. The store rep was misleading and outright dishonest about what perks and benefits we got paying for their “premium delivery.” Onto the awful spectacle that was their “white glove delivery.” Delivery day comes and I take the entire day off work for it. First of all they are late and outside of window sent. Says they will be here in 20 minutes, they show up an hour later. The truck finally comes and the guys getting out are dressed like they are going to a pick up game of basketball. Ashley shirts untucked and loose fitting with street cloths. Not dressed professionally at all. The driver introduced himself as “Deez” either using a street name or nickname. His real name is “Twan Garner.” From the get go entirely ambivalent and rude to his roles and responsibilities related to his job. Jumps out of the truck, and yells “I got a chair and couch, where you want it!” No hello, nothing. Then he says what’s good I’m deez after screaming from his truck door. I said follow me, took them into the house and showed them where the furniture was to go. After showing him the two spaces he looks at me and says “yeah no we ain’t doing that. “ I replied verbatim “that’s stupid because I was told you could do this in the store and I paid for premium delivery” Mr. Deez or Twan Garner shoots me a nasty look and says nothing at all walking away. I precede to arrange and unpack things in my new home assuming he is getting my furniture. Mr. Garner proceeds to come back stomping into my living room shoving his cell phone in my face on speaker repeating here bro talk to my manager about it. I neither requested to or needed/wanted to speak to Mr. Twan Garners manager. I simply communicated what I was told I was paying for in the store whenever purchasing my furniture and this was this young man’s reaction. I simply looked over at him and said “I don’t want to talk to your manager give me my furniture.” To which “Mr. Twan Garner “ replied “I ain’t giving you shit!” He proceeded to sprint out to his delivery truck closing the back door in a frenzy while screaming “you got the wrong one today bro!” several times.. I walk out to the delivery truck to which Mr. Twan Garner has now locked himself in and calmly tap on the window while shrugging my shoulders. He is the in the truck screaming but I cannot make out what he is saying. I stood there for minutes shrugging my shoulders, tapping on his window while he was raging out. So I walk out in front of the truck and call the delivery manager. While on the phone with the delivery manager explaining the situation Mr. Twan Garner begins to rev the trucks engine. I look, step back and he punches the gas while turning the wheel hard right trying to get around me. Mind you I am less than a Foot in front of this truck. He almost slams into me, and would have if I hadn’t moved. He does this several times in a row gunning it while cutting the wheel trying to leave while a human being is in front of his truck, a customer.. Each time he did this he would have run me over or hit me with the front of the truck if I wouldn’t have moved. This happened five to six times. As he finally gets around me he is visibly laughing hysterically in the truck cab and flipping me off with his hand he is not driving with. It is to be noted his passenger delivery person named “Ryan Burton” did nothing to stop, calm or remedy his co-workers behaviors and actions. Once in the truck it seemed that Mr. Burton began to egg on Mr. Twan Garner. Both of these men should be fired. I was literally in fear for my life while he was ramming the truck at me. I felt threatened and that I was in grave danger. There is no excuse period for these actions. Twan Garner should have assault charges filed against him for trying to ram me with a truck.

I went to Ashley furniture with a vague idea of what I wanted for my furnished basement. Sandra worked very patiently with me to pick out furniture and accessory pieces that would work together and for my family. Great shopping and customer service experience!

My husband and I were looking for a new mattress. We paid a lot of money for a Tempur-pedic mattress 6 years at a local mattress store. It has become very uncomfortable to sleep on so we needed a new one. When we talked with Sandra Bush at Ashley, she told us that our mattress should still be under warranty and to contact the manufacturer for a replacement. Sandra did this instead of trying to sell us a new mattress and get a commission on a sale. We thanked her, took her card and left. After trying to contact a real person at Tempur-pedic without success, we went back to the Ashley Store to see Sandra. She helped us try several mattresses. One was just what we both liked so we wound up getting that one. It was on sale for a considerable discount! Sandra got everything lined up for us so our new mattress will be delivered in a couple of weeks and the old one will be hauled away. Sandra was great and we will look for her at Ashley the next time we need any type of furniture.

Sandra was very helpful friendly amd extremely knowledgeable.

Sherri Joyner was our sales representative. She went above and beyond which included coming in on her day off to work with us again. Very pleased with her friendliness and professionalism. Bill and Vicki Asbill

Sandra was awesome! She stayed after hours to help me instead of telling me they were about to close.

Sandra Bush, very helpful and informative.

We recently visited the Winston-Salem store and we're greeted by Sherri. She was very patient and knowledgeable, she let us take our time, answered any questions we had and helped us put together a perfect bedroom and living room set. I highly recommend you ask for Sherri on your next visit to Ashley furniture, you won't be disappointed!

I recently had the pleasure of working with Sherri Joyner at Ashley Furniture, and I couldn't be more impressed with the experience. From the moment I walked into the store, I felt welcomed and listened to. Sherri took the time to understand my vision and needs for my home, asking thoughtful questions about my style preferences, budget, and functionality requirements. What really stood out was her ability to blend aesthetics with practicality. She expertly recommended furniture pieces that not only matched my design tastes but also fit the space perfectly. Sherri was knowledgeable about the latest trends and provided insightful advice on color schemes, textures, and layout options. Throughout the process, Sherri was professional, patient, and creative. She offered several design ideas and worked closely with me to refine the plan until I was completely satisfied. I especially appreciated how she helped me visualize the design with 3D renderings, making it much easier to see how the furniture would look in my home before making any decisions.

My experience at Ashley Store was such a great experience because of Sherri. She was so helpful and answered all my questions. I will definitely refer people due to the great customer service.

Sherri was very helpful and has wonderful Customer Service. I think she is a very great asset to your business

I had an exceptional experience shopping at this furniture store, all thanks to Sherri! From the moment I walked in, she greeted me warmly and was incredibly knowledgeable about the products. She took the time to listen to my needs, answered all my questions, and provided helpful recommendations without being pushy. Sherri made the entire process smooth and stress-free, and I left with exactly what I was looking for. It's rare to find such great customer service these days – she truly went above and beyond. Highly recommend working with Sherri if you're looking for top-notch service and expertise!

Milan was very helpful. He made this process so easy!

Sandra was excellent with explaining and helping us search for a sectional. She didn’t pressure us & checked in periodically. I asked if I could have it by a certain date & she said it’s rare but you’re in luck today, & you can have it next week! Thank you Sandra!

Milan was so helpful! He explained everything very clearly. Would definitely recommend buying from Ashley.

Great experience shopping here - Mike/sales guided me to the perfect sofa for my family, courteous and helpful staff all around.

Sherri Joyner was super helpful and quick with directing us to the ideal product. She’s very kind :)

Do not know what I would have done without sander tonight.She was such a blessing.What an angel

Cherrelle was awesome. Will recommend her to anyone else coming to Ashley‘s

Cherrelle was AWESOME!

Milan Jimenez was very patient with us, answered all of our questions and made us feel confident about our purchase. Can’t wait to get my furniture delivered !

We had an amazing experience with Ashley's in Winston two weeks ago. Our saleswoman was Cherrelle. She was not pushy and was very respectful of our space, allowing me to approach her with any questions. She was very knowledgeable and provided excellent customer service. What we chose was in stock and scheduled for delivery and setup today. Dion and Rodrick arrived within our three-hour time frame. Both were very respectful and professional. I couldn’t have had a better experience. I highly recommend Ashley's in Winston. We purchased the Lindyn Modular Sectional in the color Fog.

Milan Jimenez - very knowledgeable and great help with mattress!

Sandra was awesome. She was friendly and understood our needs and worked within our budget!!

Julie was at the door ready to help us as we walked in. For it being our first time going to a furniture store of this scale, we were slightly worried about being haggled to make a purchase. Julie allowed us the time to walk around the store, checking in occasionally to point us in a direction filtered by our wants/needs but never once did we feel pressured to make a purchase. We were impressed with the wide selection of items available. Although we weren’t needing to make a purchase same day, we were able to find a sectional fitting our exact wants and needs and felt confident in our purchase. We like how there’s options for all different price points while maintaining impeccable quality. Thank you Julie for making the process of a big purchase smooth, easy, and accessible!

Sherri was incredibly helpful when I visited Ashley in Winston Salem. She has an eye for design and made great recommendations that transformed my space. Highly recommend seeking her out!

I had a great experience with Sherri at the Winston Salem Ashely location. She was patient and took the time to show me different options until I found exactly what I was looking for.

Katrina was so incredibly helpful! We came in knowing we wanted an adjustable bed and she walked us through the process of finding what we needed. She was accessible and ready to help us in person and over the phone. She listened to what we wanted and helped us find the best fit for us. Katrina also worked to make sure we got the best deal. Thanks so much Katrina!!

great experience here Sherri J. she was amazing she was very helpful,kind and patient will come back and have her help us again

Sherri was extremely helpful, supportive, genuine and down to earth. She's a natural!!!!!

Sandra was really nice and answered all our questions! And helped us pick out an awesome couch

Julie Mitchell was wonderful helping me with the many requirements I had for living room furniture. Very knowledgeable and so helpful! Thrilled with this store and their great staff.

Amber was great she helped me move furniture together to see if it matched. Great Customer service. Diana

Great customer service !! Sandra was super friendly, very helpful and informative!!

Salesman was extremely professional, knowledgeable and patient with me. His name was Jordan. It's spelled differently though. Out of the Winston Salem, NC store. GREAT GUY

We found 4 gorgeous pieces of furniture that had their own unique style- modern yet comfortable, and a look that fits our personality of evoking our travels to different cultures and countries. There is the traditional and the contemporary- something for everyone. Very helpful staff and great prices.

We worked with Sherri, she was very patient and helpful in getting us the right furnitures for our home!

Sherri made my visit to Ashley in Winston Salem a great one. She has such a wonderful personality and was able to guide me through the process of selecting new furniture without any pressure.

Sherri was who greeted us right at the door and offered her assistance. She was very kind and informative. 10/10 experience

Highly recommend, very personable and they don't push you to the high price items. I told them what I was looking for and I'm in love with the Altari couch and loveseat I got. It was an early holiday present for my mom, needless to say she loves it too.

Sandra Bush was AWESOME!! Very kind and caring to our needs and spend plenty of time making sure we got exactly what we needed! She went above and beyond any expectations I had!! Thank you so much !!

Wonderful experience today with Milan! He made the buying process fast and easy!

Very good store. We worked with Milan Jimenez and he looked into various discounts and finding us the sofa that was the right fit for us. Will definitely come back :)

Quaan was amazing! He helped me find the perfect couch. Recommend!!

Ashley Bush is very courteous and went the extra mile to try to get the perfect style of furniture that we were looking by for. She followed up with us to keep us updated about delivery. I recommend seeing her about all your furniture needs

Milan was an excellent salesman.. he answered all of our questions and was very patient while I was making my decision

Milan and Sherri were knowledgeable and helpful!

Saleswoman Sandra Bush was very helpful and a pleasure to work with. She spent a lot of time helping us look for a bedroom suite for someone who is in an assisted living facility. She also helped us look for a power lift recliner.

Absolutely a great purchasing experience! Sandra was very helpful and patient with is as we struggled to find just the right thing.

Ask Sandra Bush to help you! She was professional, asked questions about my furniture needs, knew her stock and helped me find the perfect couch set for the game room. Thanks so much!

Amber at the Winston-Salem store was fantastic! We were doing a lot of looking in lots of areas. Amber was friendly, knowledgeable, helped with questions but she didn’t hover! 😁. Even when we explained that the furniture needs to be delivered in SC, she was still awesome! Go see Amber!!

Amber Joyce provided a great customer experience for me today. She listened to me explain what I was looking for and then found it. After I found what I was looking for I was out of the store in 15 minutes..great job everyone

Mike was awesome; He was helpful, knowledgeable, and understanding. He allowed me and my daughter take our time and didn’t rush us, 10/10 service!

Very helpful and easy to make purchase!

Milan was a great associate, let us choose what we were happy with and did not push anything on us we didn't need. Very professional. Would purchase from again.

Our new couches were delivered yesterday, earlier than we thought, and I actually loved them more than I did at the store. Our entire experience with Ashley Furniture has been incredible. The best thing about our experience is having Katrina Farmer as our sales rep. She gave us the time to shop without being pushy, and once we found furniture we liked, she helped us with making the decision. She was knowledgeable about the stores products, she listened to us regarding our wants, and we felt she had our best interest at heart. It wasn't just about the commission for her. We will definitely be a return customer for Ashley's and Katrina.

Milan was great! Didn’t hover, which we appreciated, & had LOTS of patience while we made selections:)

Everything went great with the sale. Milan was great to work with.

Amber was great with helping me find the perfect couch for me and my family. The staff made sure all my questions were answered. 10/10 would recommend!

Sandra was helpful and patient.

Milan was awesome!

SHOP ELSEWHERE. Poor customer service skills. I ordered $23,000 worth of furniture from this company on 8/23/24. They gave me a platform bed without slats, which is still not here EIGHT weeks later. Very poor treatment and no coordination. Do not buy from this company. They give you the run around. ZERO STARS.

Ok

Milan & Amber were fabulous!!

Katrina Farmer was great.She is very knowledgeable on all the furniture . Such a sweet helpful person .All round a great experience.

Thank you so much for the amazing help with all of our concerns, and questions with our son's bedding ideas. Today we only ended up with your top of the line mattress cover ! Though we will be back for , love the store, love the choices , love the staff, especially Sandra Bush, who has been so patient with us. She is one in million and one who truly love people and giving them her full undivided attention. Sandra, you Rock!!!! Thank you again! Soooo, go see Sandra if you long for great service with a lady. Who goes the extra mile to make sure that you are happy with your purchase.

Had a great experience at Ashley Furniture today. Milan was amazing and very patient with us. Great customer service!

Sandra was great. She gave me the low down on the pricing on the furniture and rugs. Helped me to know how much I was spending. Introduced me to a new dining room set that I fell in love with. It was simple and easy.

(Translated by Google) Sandra Bush was an excellent salesperson, very professional in all her work. He was very efficient and helped us with everything we needed. (Original) Sandra Bush fue una excelente vendedora muy profesional en todo su trabajo. Fue muy eficiente y nos ayudó en todo lo que necesitábamos.

I want to thank my sales person Sandra for all her help it was a pleasure and she was a great helping finding the pieces I wanted.

Milan was very helpful from start to end. Also his patients was amazing! He was very knowledgeable about all aspects of the pieces of furniture we looked at. Would highly recommend going to see him in the Winston location!

Winston Salem store is great. Ask for Sandra.

Quaan was fantastic to work with!!! Very accommodating, kind, and helpful. Highly recommend asking for him at Ashely's Homestore.

Great quality product. Delivered safe and sound, and all staff were so attentive and friendly.

Daughters bedroom furniture was delivered to her front porch bottom step today, Wed, 8/4/24 in the afternoon. Their home in Pinnacle, NC is a one level home!! The Ashley delivery 2 men using a hand truck chose to deliver the BOXES to the grass front yard at 5 step front porch, instead of the side porch access with 2 steps.?? Go figure??? WHY?? The delivery men said they dont go up steps. The delivery information is very vauge as the service. This information will be shared more than this one rating. No compensation has been made for such an inconvience. The furniture boxes were left in the grass upside down. Pictures will be posted along with this indormation concerning Ashley furniture and thier employees, whether instore, or contracted delivery lazies! As well as the condition of night stand. Pitiful! Next post will have photos!

Sandra was extremely helpful with helping me furnish my apartment! Would highly recommend her and/or Ashley to anyone looking for furniture.

Milan Jimenez at Ashley Furniture in Winston Salem is very knowledgeable, helpful, and accommodating. Excellent customer service

Milan

Milan is the best! Definitely recommend him.

Milan was awesome! A pleasure to purchase from - explained all my options clearly and made buying a breeze. Thank you!!!

Milan Jimenez is the BEST!!!!!!

Liked it was just to expensive

Easy in and out

Sandra was so amazing! She helped us right as we walked up to the service counter. Very quick service with all the information needed to get our nightstand.

Milan did an awesome job assisting us with our furniture purchase. Very knowledgeable and explained every detail. Will definitely be back to get more things for our new home.

We had an excellent Ashley experience with Milan our salesperson. He was extremely knowledgeable, friendly and shared our vision for design! Highly recommend Ashley Homestore in Winston-Salem for great value and make sure to ask for Milan for an elevated experience.

Terry was great! Very patient and helpful. :)

To quote Joirdain, Terry was the best thing since life spread AND the best salesperson of store!!! She’s so friendly and sweet and knows exactly what she’s doing :)

I just relocated to Winston Salem and shopped for furniture in different stores. I came upon Ashley furniture & am so glad I did. I worked with Home Furnishing Consultant, Quan Bryant who was professional, knowledgeable, Courtesy, very patient and caring. Quan listened, did not rush, made suggestions and showed me all I requested as I tested each piece. Quan made sure everything I picked was a perfect fit for my new location. I wound up furnishing my entire home with Quan. Thank you Quan Bryant. freddy

Must see Sandra Bush! She is personable as well as professional!

I was just at Ashley Furniture on Hanes Mall Blvd and met the nicest, most helpful sales consultant—Sandra Bush. I highly recommend her.

Loved everything about my experience at Ashley Furniture - the atmosphere, the quality of the products, the prices, and the service. Both Jourdain McCord and Sandra Bush were professional, courteous, personable, and helpful. I went to several other furniture stores. Only Ashley Furniture clicked all the boxes.

Milan Jimenez was very helpful went above and beyond to assist 👏 Great Consultant

Excellent salesperson, Sandra Bush She listened to our needs, was patient and made several recommendations. We bought furniture that we like very much.

Julie Mitchell was a great help and super nice!! Love this location

Very knowledgeable and helpful!

Sandra was an absolute delight to work with. Quick, efficient and very professional. Thank you so much!

Milan was a great salesman and made the process very smooth and fast

Went to Ashley Furinture to pick out a couch and Milan Jimenez was very helpful. He was not pushy and worked will us we tried to pick out what would work best for us. He went above and beyond to make sure that we were satisfied with what we wanted.

Milan was very helpful. All around easy experience!

I should have written this a few months ago. We worked with Kim who helped us a lot. The order was initially not correct (I think pricing) and she immediately corrected it. I would shop here again. No pressure or being followed around.

Sandra Bush is very knowledgeable and friendly.

Sandra Bush is an excellent consultant! She listened to what we wanted and took the time researching. She was professional and very genuine. The delivery was quick and we had an overall great experience.

Jourdain was awesome! Bought my kitchen stuff from him last week and had to come back and buy my bedroom and living room set from him!

Seamless experience with Katrina today. She was kind, helpful, and patient while answering questions. Thanks so much for making the buying process painless! 🤓

Milan was efficient, knowledgeable, and helpful with our purchase of couches for our game room. We highly recommend him if you go to this Ashley!

Dominique Williams, Ashley Furniture Assistant Manager, is an amazing young lady and salesperson. She was able to help us get the right items we needed, and when we had a challenge with our order, she didn’t ttuck tail and run, she led us through the process to secure what we needed so now we are loyal customers!!! Thank you Dominique💜 Barbara Gorham

Awesome experience!!! Gage Davis was excellent got the mattress of our dreams and even the best pillows and bed sheets with his help. He was not pushy gave us time to decide what we liked . He gave us all the details, his knowledge was very helpful he was the perfect salesman. I highly recommend Ashley furniture in Winston Salem NC and Gage Davis. Go see him you want be disappointed.

Katrina was very knowledgeable and helpful.

We love Ashley Furniture! If you're a fan of HGTV, you've see a lot of their beatiful furniture. My husband and I have shopped Ashley Furniture for years. Today we shopped in Winston-Salem and were helped by Milan. He was wonderful! He was very knowledgeable and informative and kind. Fast to help us and quick to answer any questions we had. We walked out very satisfied. If you are shopping around for Furniture, try Ashley and ask for Milan. You'll be glad you did!

Sandra B. at the Winston Salem store was super helpful in helping us decide which mattress to invest in! She was very informative, competent, and knowledgeable about the new mattresses and details. We highly recommend getting help for her on your next purchase at this store.

Milan at the Winston Ashley store was very curtious and helped us find everything we were looking for! He was very knowledgeable and kind! Thank you!

Sandra was great in helping my elderly mother to pick out a perfect new mattress and recliner. Sandra was knowledgeable, patient, encouraging, and supportive of my mom while she tried to make up her mind. Sandra did not try to sell her the most expensive item nor the cheapest. Sandra worked with my mom to make sure she chose items that would enhance her independence and health. She worked hard to make sure my mom felt confident in her purchase. Thank you Sandra for your professionalism.

I went to the store looking for a sofa, I was welcome by Sandra Bush, such an amazing sales person, she answered all the questions I had and helped me to find the perfect sofa

Tai was amazing!! Thank you for your kindness. You helped us out a lot!!

We arrived around 5:30 with the need for multiple pieces of furniture for 3 rooms. Kathy and Justin were extremely helpful and patient, helping us through the very end. We were so pleased when we walked out with the customer service and attention to our needs. We drove 45 minutes to shop here and would not hesitate to do it again!

SANDRA BUSH!!! She was amazing and was such a joy!!

I walked in today. Got everything I needed with guidance from Sandra Bush. Thanks for your patience and help.

Dominique Williams was my sales person & will be going forward. She knew product, suggestions, tips and was so sweet. LOVE HER & really can't wait until my shipment arrives! I will be back to see Dominique! Love Ashley Furniture selections.

Sandra was great. Work with price matching. Very informative

Have to say - we were fortunate enough to be greeted at the door by Milan a few months ago. After many trips back looking to make sure a sectional was going to work in a new home, even had to change an original order to make it work, I can’t say enough about Milan’s customer service, patience, and he even moved pieces of the sectional around to make sure the right fit! We had such a good experience that we went back today to purchase a bed and nightstands. In the future, we will check with Milan at Ashley Furniture first for furniture needs!

Milan helped me at this store with getting furniture for my new apartment and he was so kind and helpful. Most importantly, he was very patient and answered all of my many questions. I would definitely recommend this place!

Milan was incredibly patient, helpful, and personable! His customer service is why I chose Ashley above other stores!

Milan Jimenez did a great job walking us through all the available options in the store and online. He was very patient with how many times we changed our minds.

Milan is was very knowledgeable and helpful. He rearranged furniture in the store to help me determine what was the best fit for me!

Dominique Williams was outstanding tonight helping me and my husband with our dresser ! We came in and she helped us right away got us approved and lease done within 45 mins thank you for such a great experience Ms.Williams we will definitely be back for more .. Gemini power house she is !’

Sandra was so helpful and patient!

Sandra was very nice and helped us with all of our questions.

Milan Jimenez was informative and helpful and worked to get us the best deal!

Great people to help you with your projects. Outstanding service and good products.

Milan Jimenez provided excellent service!!! Highly recommend.

We worked with Sandra to buy a new bed and she was great! She was very knowledgeable and was invested in our satisfaction! We will definitely be buying from Ashley furniture again in the future.

We had a fantastic experience at Ashley Furniture. Katina was very knowledgeable and so pleasant to work with. She made buying furniture a great experience.

Very pleasant experience. Jourdain Mccord was very helpful, explained everything thoroughly. No pressure unlike competing mattress stores on the same street. Highly recommend.

Mike was a great help. He was a friendly greeting as soon as I walked into the store. Thanks!

This was the best experience I have had at Ashley’s. Ms Dominique was warm and welcoming as soon as I stepped through the front door. As a salesperson, she’s phenomenal. She knows her stuff when it comes to Ashley’s furniture and she’s just so fun! We talked like we’ve known each other forever! Thank you, Dominique for your welcoming attitude and for your helpful insight on the perfect couch to buy! Im forever your customer now!

Had a great experience today with Dominique Williams. She entertained all of my design questions, and even pulled a chair from another set over so I can see the sofa and chair together. She showed great patience and was a pleasure.

Milan Jimenez helped us pick a wonderful oversized chaise. He was nothing but professional.

Very Helpful, walked me step by step with my purchase!! Customer service 10/10! Will be back soon.

On Friday June 14, 2024, I contacted Customer Service and explained what my issue was. I purchased twin loft beds for my children March 2023 and when Ashely delivered the furniture the service technicians put the beds together using a drill I had no idea it would be a nightmare later down the line. I was moving into a new place June 2024 when the movers arrived, they were unable to take the beds apart because the screws not only were stripped, they were cracked inside the hole. They advised that even if they could get them apart the beds would not be able to be put back together. I contacted customer service I can’t remember the first lady I spoke to name however when I advised her of the issue her response was “what do you want me to do?” (Rude) when I asked for a manager she sent me to Heather Director of Customer Service. That should not be her Job or her title she should be Director of NO CUSTOMER service. Her attitude was horrible she said according to the pictures the beds were fine, when I asked her how she can see black screws on a black bed she stated she can see them fine which is very hard to believe. I asked Heather if it was ASHLEY furniture policy to have the customer to make sure that the furniture is able to be disassembled before the techs leave she stated no but the pictures look fine I advised her that my children have nowhere to sleep now because the techs did a horrible job putting the beds together I asked her do I need to get in contact with Ron and Todd Wanek she stated if you can as to Mock me, and were not helping so figure it out. I'm out of $700 it may not seem like a lot, but it is to me in this economy my children enjoyed their loft beds. I had to have a relative purchase some beds off amazon for me so my children would not be on the floor. Heather is unprofessional I called the store on Hanes Mall Blvd in Winston Salem where I purchased and as soon as they answered the phone the lady was rude and started speaking to me about the issue before I told her about it, because customer service already called. Ashley furniture employees are not empathetic at all and that sucks to be in a profession of Customer Service. I will let everyone I know not to do business with Ashley.

It’s always good buy with you guys you are so good and have so much care thanks and thanks to Milan Jimenez

Milan has been a blessing and so patience to help me find the right furniture to make my mom smile! He was very thoughtful to understand what we needed for her. He is the best!

Dominique at Ashley Homestore in Winston-Salem, NC was amazing to work with. She helped me find the perfect decor pieces to enhance my current living room set from Ashley. She was efficient, extremely professional, and helped me place my order with ease. If you are new to the area and/or looking for new pieces to spruce up your place be sure to ask for Dominique!

Cherrelle and manager did a great job helping me deicide on a new mattress. From finding the right comfort level to mattress brand that best suited me. I got the mattress I wanted and needed without any hassle and will definitely be back in the near future.

We are so happy we decided to shop at Ashley Furniture. Cherelle was easy to work with, patient, and addressed all our questions and concerns. We were a little nervous about receiving our items in a timely fashion. Cherelle kept her promise and kept us informed. We just received our furniture and we got exactly what we wanted. Beautiful, comfortable, and affordable furniture. We would not have been able to do it without her. She is amazing.

You were awesome thank you very much, Jourdain!

Terri was AWESOME

Milan helped us find a beautiful new couch, love seat and rug for our new home and he was very helpful and patient throughout the whole process. Definitely recommend him to assist you here at Ashley furniture.

Great customer service, Katrina Farmer was a very big help. Would definitely recommend visiting her!!!

I recently had the pleasure of working with Dominique at Ashley's Furniture, and I recommend her highly . From the moment I walked into the store, Dominique made me feel welcome and valued. Her exceptional customer service skills and in-depth knowledge of the products were immediately evident. Thanks to Dominique, we found the perfect pieces for my home, and I couldn’t be happier with my purchases. She is a true asset to the team and a delight to work with!

About a week ago we went to Ashley and we was able to work with Katrina she did an amazing job working with us finding the best payment , if yall ever need help I recommend her!

Dominique Williams did a wonderful job assisting us with our new purchase!

Came in looking for a couch and Dominique Williams was super helpful, knowledgeable, and patient! Made the shopping and purchasing experience stress and worry free.

Milan Jimenez

Went to the Winston-Salem location and had a great experience. The employee that helped was Milan. He’s knowledgeable, patient and honest. While shopping around for furniture I noticed a lot of the sales ppl were dismissive, aloof, busy talking to each other or on their phones. When I went into this store the first time I was expecting the same but was pleasantly surprised when that wasn’t the case. That made me want to go back and purchase my furniture with them. I would definitely recommend and will shop here again in the future. Thanks again Milan!

Took almost 3 months to get my sofa! I just noticed yesterday that I was given a LEFT corner chaise cushion (the seam is on the top) and it should have been a RIGHT corner chaise cushion! I would like the right side cushion please! That was NOT the delivery guys fault, they get the truck packed when they go to delivery! The delivery guys were the BEST part of the whole experience!!! They were Alek and Kameron!!!!! They were professional, kind, and funny! They are GREAT at what they do and know how to interact with customers! I would like to thank them both for being so wonderful and making that part of the experience so pleasant!! BUT I still want the correct chaise cushion!!

Great service. Thank you

I had the most amazing experience! Cherrelle was so helpful, patient, knowledgeable and friendly. I could not have asked for a better or more enjoyable experience!

Terri was amazingly helpful. I am so glad she was the person who helped us. She was kind and patient as we looked around and helped us find exactly what would work for the space in our home we were looking to furnish.

Purchased a sectional couch from gage. We looked at many furniture store’s Ashley had the best prices and by far the most comfortable furniture. Gage was very helpful but also gave us space and time to think on our decision. Any furniture I need moving forward Ashley will be the first place I look.

Gage Davis is by far one of the best sales person I've met. My purchase experience was phenomenal. He's very passionate about what he sells and that you're happy. Please ask for Gage when you go to thevAshley Store. Thanks for all of your help.

Cherrelle Showed me the best customer service ever I am definitely coming back to finish decorating the rest of my house and I her specifically to sale it to me she the best ever

Highly recommend shopping with Gage at Ashley! Very knowledgeable and helpful but didn’t pressure us. He allowed us to take our time and make sure we picked the right couch for us. Definitely recommend asking for Gage!

Dominique was AWESOME!! Very knowledgeable, very kind, no pressure which is super appreciated!! Can’t wait for my bedroom set and diningroom table & chairs!

When I entered the store, a sales person, Sandra, greeted me at once It was a pleasant time with her—-professional and obviously knows the products

Was a friendly and comfortable setting from the moment I came in all the way until I left. Teri and the manager was great salespeople and very knowledgeable about the bed I was getting. Best service I’ve had in years! Definitely recommend!

Amazing service from start to finish! Dominique Williams was super helpful and professional! Provided helpful tools and information on o make our dream purchase

We went into Ashley a few days before Memorial Day, hoping to find new couches for our home. We were immediately greeted by Milan at the door. He introduced himself and then allowed us some time to take a look around the store. I appreciate that he didn’t bombard us and hover while we were looking. He gave us ample time to look around and then followed up asking if we had any questions. He was extremely knowledgeable, helpful, as well as personable and friendly! We told him we had to go home and think about what we wanted and to get our dimensions, he gave us his card and advised that he would be here Monday but off on Tuesday. After going home and getting our dimensions we knew what we wanted to do and wanted to go back. We waited until Wednesday when we knew Milan would be there. We found our couches, (they are beautiful), and he was able to give us the best payment options as well as discounts. If we ever need more furniture we know we will be back and seek out one of your best customer service agents you have! Thank you Milan!

Terri was awesome,and had great customer service!

Sandra is awesome! She absolutely knows her product that she sells and works to assure that the customer is totally satisfied with their purchase. A definite plus to have her with Ashley Furniture

I had the most delightful visit with a young gentleman by the name of Quan! He was very well mannered and very well educated about the store, furniture and company. I will return and I’ll be asking for Quan.

My sales representative, Dominique W. was so helpful. She remembered my past visit and was great to work with. Thank you Dominique for great customer service!

Dominique was great! We are a return customer and she was helpful when we discussed pool furniture last time.

I recently had the pleasure of shopping at Ashley HomeStore and was fortunate enough to be assisted by Sandra. Her exceptional customer service made my experience truly memorable. Sandra was incredibly knowledgeable about the products and took the time to understand my needs and preferences. Her friendly and approachable demeanor made me feel valued as a customer, and she went above and beyond to answer all my questions. Sandra's attention to detail and commitment to customer satisfaction were evident throughout the entire process. Sandra is a true asset to Ashley HomeStore, and I highly recommend seeking her assistance if you’re in need of quality furniture and exceptional service. Thank you, Sandra, for making my shopping experience so enjoyable!

Very helpful and kind employees. Many thanks to Sandra for showing me all the living room and bedroom options!

Sandra was very kind and helpful as far as letting me know product details and finding the right piece for my bedroom!

Quan was an amazing help! He’s the best salesman there! Seek him out for assistance!

Quan was amazing great customer service very professional and polite have been looking for a particular piece of furniture for my dining room and he was able to help us with that thank you all this location is recommended highly ask for Quan.

Sandra was great

Jourdain was awesome and helped us get the best looking set for our home

Jourdain was super helpful and has excellent taste. Definitely going to come back and buy more from him!

Dominique Williamas Very nice and kind and helped us and was attentive with us

Dominique Williams was very helpful to our experience here at Ashley. She was very kind and reassuring.

(Translated by Google) Dominique Willamas Very good service, magnificent (Original) Dominique Willamas Muy buena atención magnifico

Jourdain is the best!!!

Quaan was awesome from start to finish!

Sandra was a dream and made my experience at Ashleys wonderful!

Sandra is a phenomenal sales person and a delight to work with!

Quan is a outstanding employee. He dos a good job and always go the extra mile to help me out when I ha e questions about furniture..

I had an exceptional experience working with Dominique Williams at Ashley Furniture! She was incredibly knowledgeable about the products and helped me find the perfect pieces for my home. Her friendly and professional demeanor made the whole process a pleasure. I highly recommend Dominique for anyone looking for top-notch service and expertise. Thank you, Dominique, for your excellent service!

I recently had the pleasure of working with Dominique at Ashley's Furniture, and I cannot recommend her highly enough. From the moment I walked into the store, Dominique made me feel welcome and valued. Her exceptional customer service skills and in-depth knowledge of the products were immediately evident. Dominique took the time to understand my needs and preferences, guiding me through various options with patience and expertise. She offered insightful recommendations that perfectly matched my style and budget, making the entire shopping experience enjoyable and stress-free. Her attention to detail and genuine enthusiasm for helping customers truly set her apart. Thanks to Dominique, I found the perfect pieces for my home, and I couldn’t be happier with my purchases. If you're looking for top-notch service and a seamless shopping experience at Ashley's Furniture, be sure to ask for Dominique. She is a true asset to the team and a delight to work with!

Cherrelle was amazing when we came in. She had such a warm smile and was very helpful.

Sandra provided exceptional service. She was attentive, knowledgeable, and made the entire shopping experience smooth and enjoyable. Highly recommend working with her. Thank you

Quan was great and very helpful !!

Sandra is one of the best sales rep I've ever worked with if you ever need anything furniture please go see her for all your furniture needs

Quan was great. Helped me find the perfect couch for my home with great customer service!

Quan was so helpful & had great customer service. Thanks quan!

IF YOU NEED FURNITURE GET TO ASHLEY FURNITURE AND ASK FOR QUAN HE'S KNOWLEDGEABLE,POLITE,AND PATIENT 😊😊😊😊......SHOUT OUT TO YOU QUAN THANKS A BUNCH😁

Quan was a great help picking out my furniture !

Quan is the best salesman in the store ! If your going to Ashley ask for him at the door great service and even better personality.

Quan was very attentive and helpful during my purchase !!

Quan is an amazing sales man! if i could give 20 stars i would!! he was very professional & informative. 10/10

Quan was awesome he had great product knowledge and we will be back again soon.

Quan did a great job he deserves a raise ASAP!!

Dominique was a wonderful help and answered all my questions knowledgeably and patiently. The store had just what I needed. I’d definitely go to Ashley again!

Cherrelle was amazing to work with!!

I purchased furniture from Terri. She was great. Knowledge and fun. I told her I wanted to purchase an adjustable bed in the near future. She introduced me to Lonnell. They demonstrated a few mattresses. Lonnell knows everything about the mattress business. I will definitely be back soon to place my order. Please ask for Terri if would like to purchase from that store.

This is our 2nd time coming in for furniture at Ashley & we’re blessed to have Jourdain assist us both times! He is super friendly, knowledgeable & very courteous! Highly recommend this store & Jourdain!

Dominique Williams did an outstanding job helping us find the perfect furniture!

Dominique Williams took great care of us!

Jordain has helped us every time we have come in and is extremely helpful, patient, and kind!

We love our Ashley store in Winston Salem NC. For any of your furniture needs go see Gage or store manager Lonnell. They are so friendly and very professional!!

Jordain is incredible and has helped us every time we have come in. He is amazing!

Cherrelle was great! Made everything very easy and worked us out a great deal!

Very helpful and very nice. Thank you Dominique!

Terri is awesome! We love coming to Ashley

Jaquaan B. Very helpful and friendly

Jaquaan was very friendly, helpful, and assisted us in finding a great deal for our living room set. Highly recommend Jaquaan for your furniture needs!

Thank you to Gage for excellent service on Memorial Day 2024 in finding a dining room set

Julia Mitchell was the consultant for this project and she was very helpful and professional and convinced us that we needed a new project!

Cherrelle was fantastic! Ask for her when you go in!

Quan was a great help! Fantastic attention to our needs!

Quan was a great help for us while we bought new living room furniture.

Great customer service! Cherrelle D. was fantastic to work with! Kind and courteous customer service! Quick and easy to purchase our new dining room table. Great sales for Memorial Day. Will be returning for any other furniture needs in the future! Update: My dining room table arrived later than quoted. However, I was very impressed by the continual communication I received from Ashley furniture regarding updates on my order. I appreciated that they made me aware that my order was just a little behind, and they hadn’t forgotten about it. 5 stars still!

Milan was so easy to work with and explained everything clearly so I had no questions. I really appreciated all of the help he provided and will definitely be coming back in the future.

Quan Bryant is the best salesman in the store.

So amazing!! Cherelle was so helpful and amazingly kind!!

Milan has soooooo much knowledge about the type of mattress that was just right for me !! Also,, for his help on on my wardroom I am so overwhelmed by his service and friendliness.. I am forever grateful!!❤️

Jourdain has been a pleasure to work with both times we’ve bought furniture from Ashley.

Come shop with me here at Ashley. We have a great selection of furniture, competitive pricing, and a friendly atmosphere. Ask for me, Cherrelle when you come in. I’d Love to take care of you on all your home furnishing needs.

Great customer service from Milan Jimenez! He was very thorough and patient.

Cherrelle Was great!! Good experience!

I visited with Katrina while searching. She spent time with me and logged my interests. When I was ready to buy, she remembered me and my selections. I love her pleasant, helpful and professionalism. So excited to get my new furniture! Thanks Katrina.

Dominique was fantastic! She helped me out so much as a first time furniture buyer 😊

Beautiful store with very helpful staff! Everything you could possibly need in one store, including mattresses.

Cherelle is a true professional and excellent saleswoman. I was searching for Living Room furniture and she assisted me in pulling together a perfect arrangement. She went out of her way to make sure the Sofa, Swivel Chair, Ottoman and Rug coordinated beautifully with my color scheme! I can’t wait to have my new furniture delivered! Thank you Cherelle for your expertise and excellent customer service!

Excellent customer service and very polite. Thank you

Great service and great products

Milan was helpful and great!!

Gage was very friendly and offered amazing service as I went through with purchasing my sofa!

Dominique is amazing and very professional. We were in and out she allowed us to look around with out being pushy. Thank so much Dominique!

The customer experience was fantastic! Quan was so helpful 2 days in a row with us! He helped me move tables around to match with our furniture purchase without blinking an eye! I will absolutely shop there again! Thank you to Quan Bryant and his manager (I didn’t get her name) but they both came up with an excellent package for us to purchase a living room. We were so happy with that we ended up purchasing our dining room set the same day (totally unexpected 😊)!!

This trip was so easy and fun with Dominique. She knew her inventory and was prepared to help with everything I needed! Thanks! -Miranda

Jourdain was amazing, very helpful.

Dominique Williams did datttt, she was real helpful with us today and she had helped us find what i wanted and the bed it’s so prettyyyy

Dominique Williams was very helpful

Dominique Williams was such great help, great customer service and super friendly!!

Dominique Williams was very helpful, explained everything thoroughly for us!!

Dominique Williams was very helpful and patient with us trying to get new furniture!!

Very well knowledgeable of the products. Very please with the service.

Love our new bedroom furniture and Tempurpedic mattress! The delivery duo were awesome! The only thing I disliked is not being made aware of the back order timeframe when placing the order.

Cherrelle was knowledgeable, professional, and friendly. She made my shopping experience a pleasure!

Dominique did a fantastic job today helping my daughter and I pick out living room furniture. She ran out helping us find options of style, colors, and coordinating pieces. We had a great experience there today!

Dominique was the BEST today!! She was so helpful and kind and open to whatever we needed and wanted when picking out our furniture, she made it such an enjoyable experience ❤️❤️

Cherelle was very friendly and knowledgeable great experience !!

Milan,service was great,my. Little sales Buddy

My husband and I were looking for a new sofa. Gage Davis was our salesman. He introduced himself but then let us wander without hovering which we really appreciated. We found a sofa we liked and he was incredibly knowledgable in answering our many questions, not only about the sofa, but also about Ashley’s policies. We were very impressed with his knowledge and professionalism. He was very personable as well. Gage was called away so Dominique stepped in. She was also incredible in helping us. She was extremely knowledgeable about my concerns about the sofa working with our other furniture. She clearly has an interior decorator’s eye! I don’t and so she was great in helping me with all my questions. She also listened to our preferences and showed us tables that we really liked. And she explained all the policies that Ashley Furniture has in place to really protect the customer. All round it was a great experience. I strongly recommend this store based on our experience with Dominique and Gage! And also our high quality sofa at an extremely good price!

Mike was absolutely fantastic. He displayed generous hospitality and excellence in relationship-building today while helping me and my husband acquire a Purple mattress and base. He answered every question promptly and with care. Ashley's company values are put on display when this gentleman goes to work and you will not be disappointed if you work with him.

Sandra was excellent to work with. She was very knowledgeable and was willing to accommodate any needs or questions that I had regarding the products in the store.

Katrina was amazing

Professional delivery and a great experience

Julie was our helper today. She did fantastic! Very happy

Sandra our salesperson was awesome. She helped us with getting quotes on different sets until my wife got the one she loved. Very professional, kind and patient with us. I’d recommend her to everyone. Had a great purchase experience without high pressure sales.

Dominique was fantastic. She helped me find the perfect sofa and is very knowledgeable, kind and I would highly recommend. When I come back I will ask for her. Thank you!

Dominque was a fantastic professional! Wide knowledge of all products and worked with my wife and I in finding a couch and oversized chair that fit our unique styles and comfort needs. Very great furniture shopping experience.

Dominique Williams was phenomenal! Listened to what we wanted, showed us a plethora of options and we walked away with a couch/oversized chair/ottoman combo. Would 100% recommend working with her!

Dominique was awesome! She found the perfect furniture for our home and even found it in our price range. Extremely personable!

Dominique was exceptional. She listen to what we wanted and no pressure at all.

Milan was a pleasure to work with. Answered all my questions and was very knowledgeable on all the warranties and policies. Thank you!

I had a wonderful time working with Sandra during my recent visit to this location. She was very helpful and insightful and really helped me pick out products that would work well in my space. I would definitely recommend asking for her if you stop by!

A sales associate by the name of Katrina was very helpful,patient and kind as well as welcoming! She made this process very easy!

Ashely did a great job helping us pick out a couch for our new home! Milan Jimenez helped us pick out our new bed frame and mattress and did a great job

Quan Bryant was friendly and helpful and full of information. Made the process easy ! Thanks Quan!

Jourdain was amazing! he let us look until we were ready to buy and made the process seamless!

Ms. Dominique was AMAZING!! Her customer service was AWESOME!! She made the process to get our new couch, loveseat, & mattress a breeze. I’ll definitely be returning!

Dominique was very helpful in helping my wife & I find what we were looking for! We will we back in the future!

I was ready for this to be a stressful, headache of an experience - finding the right fit for your home is a challenge and getting the right touch isn’t always easy - but then I met Katrina Farmer and I could not be happier with my experience! Katrina was not only professional and knowledgeable, but gave us amazing guidance and was friendly and so helpful! I couldn’t be happier with my experience here - Katrina is the best!! If you’re coming to Ashley’s you have to ask for Katrina Farmer!

Milan was awesome during our couch search, helped and walked us through every detail. Would recommend him to any friend or family member!

I had to buy a power lift recliner for an upcoming surgery and my Furniture Consultant was Sandra Bush. She was knowledgable on everything about the lift recliners. Very Friendly and caring. If you visit Ashley Furniture ask for her. Bonnie Lowman 4/26/2024

Quan was very professional and took wonderful care of us! He made buying furniture fun! He was so patient and kind. Thank you Quan

Very patient and explained every piece of my purchase to me thoroughly!

Worth the time to go in and look at the difference in quality instead of online. Ask for Milan

Very friendly and knowledgeable staff on both days. I was accompanied by Cherrelle and she gave me the best options for what I was looking for that fit my needs. Please ask for her if you need any help!

Dominique was awesome! I was having trouble piecing together everything for my living room and she helped me find those pieces that matched my style and fit my room! Thank you Dominique!

Dominque Is a great salesperson she met all or needs with out being to pushy. Will be shopping here again !

Gage is an outstanding employee and very knowledgeable on product

Quaan Bryant gave excellent customer service Greatly appreciate all your help and being patient as we made our decisions

Sandra assisted me in picking out a sofa and was very helpful throughout the whole process!

Jonathan is super fabulous

Our sales lady today was Sandra Bush. Very nice person

katrina was a real help

Kim was great!! Very friendly and very helpful!! Will ask for her next time in store!!

Gage smiled and welcomed us soon as we stepped through the door. He helped us so much and we will definitely return. You need a new set? Ask for Gage!

Gage Davis was awesome. He was very helpful and took the time to explain everything and answer every question we had. Would recommend working with him if you are in the market for new furniture

Absolutely wonder Dominique

Dominique Williams was wonderful. She listen to what we needed and showed us furniture in our price range. I highly recommend her when you visit Ashley Furniture.

Sandra was amazing and we had the best experience buying our couch!!

Dominique did a wonderful job helping me with my new living room set. She helped me in Greensboro and in Winston. She is awesome.

Quan was great and very knowledgeable.

Mrs. Julie was absolutely amazing to work with

Michael was great! Very knowledgeable and helpful this is my second time working with him. And I always leave Ashleys happy and excited about my purchase!! He's a keeper!!😊 Frederick

Quan was great and really helped answer all our questions.

Milan was very helpful and patient!

Dominique was nothing but amazing !

Excellent service by Milan. Above and beyond. Thanks

Dominique Williams was great!!

Milan Jimenez was great and knowledgeable about the furniture he was showing. Enjoyed working with him.

Dominique Williams did an amazing job assisting me today. She’s an asset to the company.

cherrelle

Quan was so helpful today. Kudos!

Quan was the BEST!!! And cute to look at!

Gage Davis is the greatest.

Katrina was an excellent help in all aspects

Gage Davis is quality people. Gage helped us purchase two bedroom suits this week. Gage is a true professional. His communication skill set is leader quality. Gage listened and helped us find just the right fit in choice of furniture. Ashley should be proud to have a salesman of this caliber. Well done! Thank you for allowing us to share our thoughts. Sincerely Dr. Joseph Blankenship, Pastor

Katrina Farmer was amazing and incredibly helpful!

Dominic was amazing! She was extremely helpful and answered all of my questions.

She gave us the very best service and advice on our new living room suite! Dominique Williams is one of the best sales people I have ever had the pleasure of working with!

Dominique was fantastic! 5 ⭐️s!

The great experience. I was treated with respect and never pressured. I feel I received a great value for the money and would recommend this gentleman to anyone.

I bought my furniture on 9/24/2023. I have already had 2 service calls for broken parts. The cushions on the couch are breaking down and sink into the frame. The cushion on the recliner is bowing upward and this is unexceptable. I reached out to customer service only to be told, if it can be repaired, that's my only option. The replacement parts they sent were damaged and VERY cheaply made. The only thing holding the cushion from falling through to the frame is thin elastic bands. When I refused these damaged and cheaply made parts, I was told the technician could have used some old and new parts to make it work. Are you kidding me ? This is BRAND NEW , EXPENSIVE FURNITURE ! This is what you call customer service ? This is completely unexceptable. Not to mention, I had to store these large boxes in my house for several weeks waiting for a tech to come out. I warn anyone who wants to do buisness with this company. In addition, as Im reading more reviews, I see another customer having broken issues with the exact same couch and recliner I bought. I too saved for a long time and wanted to do business with a local store. Learned my lesson !

Thank you for your time Quaan and for answering all of my questions

Mrs.Dominique was outstanding and gave me only the best help along with advice to learn more about credit

We are very happy with the service and the value we have gotten with our purchases. Dominique has truly done an excellent job helping us throughout the years.

We were impressed with how knowledgeable and helpful Gage was; he helped us reach a decision on the right sofa sectional to fit our family room, all the while setting the right expectations for delivery and installation. Our experience at Ashley was vastly different than some of the competitors, we'll be sure come back and work with Gage again.

Milan was an exceptional sales representative and was very thorough giving us all the information we needed to make a good decision

Nice place and no high sales pitch - freely to walk without making you feel that you must purchase something.. that said I bought Stern Fosters and few other mattresses and furniture totaling over $6k .. thanks for letting me browse in pease!! I will come back for more!!

Very helpful with any and all of our questions.

I arrived at the the store to look at mattresses, not knowing exactly what I wanted. Dominique patiently showed me multiple mattresses, and helped me find the perfect one. Great service!

Dominique was absolutely amazing helping my husband and I pick out a mattress, pillows, bed frame, and 2 end tables. We took our time deciding what we want, and she was very helpful and knowledgeable without pressuring us. The service we received today makes us want to keep shopping at Ashley.

Gage is the best! Felt more like a friend than a salesperson. Initially we purchased somewhere else but returned those items so we could work with Gage! We bought bedroom, dining room, and living room furniture - and Gage is knowledgeable about every bit of it. We highly recommend Gage!

Dominique Williams was amazing and answered all of our questions

Dominique Williams was a great sales person

Cherrelle was awesome and was so helpful and patient with us !! Definitely ask for her when you go to Ashley’s !!!’

Dominique was the seller

Johnathan Guthridge, Awesome salesman!!

We purchased a purple bed and paid about 13K for everything. The sales were great upfront but they way over promised on the delivery. One to two weeks was promised and it took about 4 weeks. They also sold us all the purple sheets, covers and pillows. When the bed arrived we learned that the pillows were queen and not king size. I guess we should have questioned that but it just didn't cross our mind when they put the order together that they would not let us know that they don't carry the king size. When we asked them to make that right they offered us 100 dollar in store credit, which wouldn't help solve the issue nor be compensation for their delivery taking twice as long. When we called to reference the same bed from Mattress Firm, we also leaned that they had a comparable base priced at around 800 vs the 2200 we paid Ashley. We wanted to support a local company but learned the hard way that we should have done more research first. It felt like they were willing to say anything to make the sale and once that was done they just didn't care about the client.

Very nicely run store.

Milan is the best consultant I have had the pleasure of meeting at any furniture store I’ve ever been to. He was so helpful and polite from the very beginning. He is also patient with the many questions I had and helped me to find the absolute best fit! He took the time to genuinely understand my needs and concerns which I appreciate so much! Thank you again Milan! 😁

Milan was amazing & so nice to work with

Kim was a great help as we shopped for furniture. We took our time and looked at lots of options-she never made us feel rushed or pressured! Can’t wait until our new furniture arrives-thanks Kim!

Dominique was amazing! Amazing service!

Kim was very helpful. Very patient and professional.

Jourdain was great!! Super helpful, made the couch buying process so simple!

Gage Davis was the best! Very friendly and knowledgeable and treated our family with the utmost respect and kindness! I would recommend this store and Gage for all your furniture needs!

When I visited an Ashley store, the sales staff was very friendly and helpful as I selected my purchase. The sales floor was well organized and made it easier to view the furniture. The recliner that I purchased was delivered in a timely manner. Time and date of delivery were communicated by text and phone, and the deliverymen were professional and careful. I'm very pleased with my new recliner - very comfortable and looks great!

I like the looks and quality of my new dining room chairs. I also appreciate the fine customer service that Ashley provides. Thank you.

Gage Davis was huge help and made my purchase quick and easy. Look forward to working with him again in the future. Wonderful experience!

Stopped in today to look for a few pieces of furniture. The sales lady who offered to assist was very pleasant and not pushy. I realize that this is not a high end brand but for casually used furniture it serves its purpose for the price. It's worth a walk through. I'm not a fan of over stuffed seating or oversized chairs but if you're in the market for that style then this is a store to check out. My advice is to always question the weight capacity for the chairs to ensure that it's sufficient for the user. At the price point here I would question if the frames are solid wood or a composite material. All in all it's not a bad store and worth a look.

Milan and Cherrell were extremely knowledgeable and helpful in our couch buying process!! We will be back!

Dominique was super helpful and patient. She worked really hard to help me find what I really liked and needed at a price point that was comfortable for me, which was not easy! She was very personable and professional. Great experience thanks to Dominique!

We selected Ashley for their great prices and quality. Very positive experience! Setup looked easy because of the two professionals doing it. Would definitely recommend.

Awesome and hassle free experience! Dominique Williams provided us with a great service and answered all our questions! A+

Milan was great

Quaan Bryant was excellent to work with! He guided us through several options to meet our needs, and found us a great deal on a quality option.

Dominique was super helpful!

Dominique was pretty dope

We found the bedroom furniture that we were looking for. There was some confusion with the king size bedframe as to fitment with our Sealy adjustable mattress set up. By the time we added the adjustable frame and mattress, the whole bed was too tall for us to use. Terri Dotson was very helpful and offered to make it right at no cost...we could either return it and try and find another bedframe to match the dresser and nightstands or swap the whole set for another set. We like the bed so much we decided to use just the mattress. The fact that they offered to make it right speaks volumes about this company. Thank you,Vic and Mary Hardy

Amazing customer service, Quaan was very helpful and friendly felt very comfortable and happy with my purchase!!! y’all not paying him enough he did amazing ! 🫶🏼

Gage is awesome! We thoroughly enjoyed working with him… we look forward to working with him in the future.😃

Gage was alright

Charrelle was my sales person when I went to the store looking for a sectional couch. She was very informative, professional and reliable updating me about the status of the couch. I was very happy to share my experience with Charrrelle I would highly recommend her to anybody.

Micheal Jones was amazing at Ashley. He was very patient and worked with my husband and I. We are expecting, so we walked us through the best mattress for the current state and moving forward. Would highly recommend him.

Dominique Williams was awesome in her service and provided good options for our needs.

Dominique Williams was wonderful with us, she took care of us and such a lovely person.

Milan was super helpful and made purchase easy!

Jourdain McCord was so helpful! He helped us for over 2 hours to find the perfect furniture. He answered all of our question and went above and beyond to help my daughter find any pink thing in store after she walked in and told him she wanted something pink. He moved different end tables around to the display with the sectional we had picked out so we could so exactly how it would look in our home. He was amazing. Thank you!

Dominque was very friendly and helpful, intelligent knew what she was talking about

Dominique provided the best customer service!! I would highly recommend her for all home shopping!

Dominique was the best from the time we walked in the door to the time we left. Very knowledgeable, kind, and helpful. Will def be back to see her for all our future furniture needs

Sales associates will lie about ship dates to make a sale. Take your money elsewhere.

Milan Jimenez was amazing to work with. He helped me find everything I was looking for and was also able to get things down to the price I was looking to pay. Exceptional customer service and I will definitely return to him for my future furniture needs. The manager Lonnell was also amazing! Such great service :) Thank you so much!

Cherelle was absolutely amazing and made my experience not only enjoyable, but seamless as well. Highly recommend asking for her if you visit!

Katrina Farmer’s guidance was excellent! Katrina explained the difference between brands, what they were made of and made sure that I was well informed about my purchase and every option that came along with it. I left with confidence that I made a fully informed, right decision for myself in what I wanted and was looking for. The fact that I wasn’t rushed or harassed gave me plenty of time to shop around for additional pieces and Katrina was more than happy to explain and assist! The most pleasant, pressure free shopping experience I’ve ever had. Katrina Farmer is the person to see if you want to go home happy and headache free!

Jourdain McCord is AMAZING!! He provided me & my family with THE BEST experience we've EVER had shopping at ANY furniture store!! He was extremely friendly & helpful! Jourdain was respectful of giving us ample time to talk amongst ourselves & knew EXACTLY when to step in to offer suggestions & helpful advice!! We walked out with EVERYTHING we needed thanks to Jourdain & we don't have enough words to thank him for all he did today for us!! This is beyond a 5 star experience due to Jourdain!!! We'll definitely recommend Jourdain & Ashley Furniture to everyone!!! THANK YOU JOURDAIN!!!!

Katrina was super awesome with helping us with what we needed. So glad to have had a wonderful experience!

The service was excellent! Thanks to Cherrelle for showing me different options for a living room suit and being very informative and kind. She went above and beyond the call of duty to help make some decisions within my budget. Very helpful I highly recommend!

Did not have the type of recliner I was looking for but did carrier a lot of nice furniture.

What a friendly place to do business! My salesperson, Terri Dotson, went above and beyond to help me find and decide on the perfect piece. I got just what I wanted.

The Winston Salem Ashley Furniture store is the best place to get furniture. My wife and I looked at many other stores and Ashley was the best product for the price. It was a low pressure shopping experience. Very good selection and very good price for the quality you get. I highly recommend Mike, he is a very knowledgeable salesman and helps in anyway he can. He is awesome.

QUAN B. was very helpful & amazing, such a great salesmen!! The best!!

Quan was awesome. Patient and helpful!

Thank you to Mike from Ashley Furniture in Winston Salem! We appreciate your service!

Gage Davis is an EXCELLENT salesman!!! Made putting together a living room a breeze!!!

We were helped by the assistant manager in this store. She was very nice and friendly. When she thought we were going to buy $4,000 mattress. Her tone changed rapidly as she found out I was not going to spend that kind of money and not going to overspend for bed covers. I hope I like the mattress. If I don't I will return it. I don't plan on shopping at Ashley furniture again.

Jourdain was extremely helpful in helping us select a new sectional for our new home. Jourdain was not over pushy or over bearing and any time we had a question he went above and beyond to reorganize the furniture to help get us exactly what we needed. Excellent pricing and customer service.

Quaan Bryant was very helpful and pleasurable to work with. This young man is a breath of fresh air in the sales industry.

Katrina Farmer very kind and very helpful one of the nicest people I have met

Katrina was so helpful and helped us get the best mattress for the best price! She was patient and kind throughout the whole process.

Gage was a great help today, very attentive and helped us get everything we needed at a reasonable price!

Had such a great experience shopping for a couch here. Katrina was so sweet and knowledgeable and helped find the perfect couch for me! Very pleased with the customer service here and quality of products at reasonable prices.

Worked with Katrina. From when we first stepped foot into Ashley’s until buying a couch, she was there to help and also showed us lots of other products we were interested in. She is very good at her job :)

Good salesman. Product over a month late. Still waiting on additional furniture they came in broken supposedly but didn’t communicate that. Also busted light fixture in daughters room.

Cherrelle was fabulous to work with. She let us look and find what I needed without pressuring us into anything which I loved. She told us the different options and availability and even sent us a card after the furniture was delivered. A very pleasant experience and I will definitely ask for her the next time we need anything!

Very helpful staff, kind and courteous

We had an excellent experience today! Dominique helped us find very reasonable options to begin financing a sofa that my fiancé absolutely loves. She was down to earth and relatable and made the experience very easy, transparent, and enjoyable.

Really like Ashley for the price range and sturdy quality of their products. My go to store for all kinds of furniture.

Quan was fantastic & patient. Personal and extremely helpful. Friendly and exactly what we needed to walk out with a new living room we’ve been needing for too long.

All I can say is thank you so much for an awesome experience at this store ! Milan Jimenez went above and beyond in customer service and knowledge in helping us pick out a beautiful headboard and mattress . His positive attitude and patience is so inspiring in today’s world . We need more Milan’s ! What a breath of fresh air . Thank you again Ashley and Milan .

Jordan was very helpful, patient, and welcoming. We recommend and will use again in the future.

Dominique was great!!

Mike was very sweet and helpful to purchase a mattress. Less time with him.

This was our first trip to Ashley furniture but we had a great experience! We were met immediately by Katrina but never felt smothered or pressured. She was very knowledgeable and made our trip well worth it. Very pleased and will definitely go back!

Highly recommend using Cherelle from this store, she has helped us furnish our whole house. We have used her on multiple occasions for different purchases from Ashley Furniture. She always gives us the absolute best price and always has gone out of her way to make sure the customer is satisfied. So next time you’re in this store ask for Cherelle.

I had a great experience at your Ashley Store In Winston-Salem, I want to send a special and very grateful Thank You to Cherrelle, she assisted me in a recent purchase.

Quaan did so good in helping me find the perfect furniture!! Thank you so much!!

I had a lot of questions, Cherrelle was so kind and answered them all! Great experience!

Everyone in the was very helpful and accommodating. Will definitely recommend this location all my family and friends.

This store has the nicest employees

Honestly, for a process I thought was going to be stressful I had a great experience ,and was very pleased with help from Ms.Cherrelle. Such a sweetheart! I can be a bit indecisive ,but her patience and professionalism put me at ease with making a decision for my new home. Now I know who to call! Thank you for your help Cherrelle!

Cherrelle was amazing, she wasn’t overbearing, gave us options, and gave us time to talk without feeling pressured.

Awesome store awesome service

Nice furniture. Excellent, Customer Service! I brought my Mother here a few weeks ago, looking for a specific color Dinette, that seats 6. We finally found one she loved, but it was a little steep for our pockets. The CHAIRS were $250. apiece! 🫣

Dominique was phenomenal! Super patient with us (we couldn’t fit the life of us figure out what we wanted) she’s quite literally the best I highly recommend asking for her!

We just bought a couch from Dominique and she was the bomb! She was very patient and helped us throughout the buying process. Will definitely come back to work with her for a future set!

We had a great sales person. Reasonable prices. Delivery guys were prompt.

Julie Mitchell provided me with an exceptional shopping experience. Thank you Julie!!!

Dominique was so helpful. I would recommend her to anyone. Very friendly and cares about the customers.

Thank you Dominique Williams (Assistant Manager) for all your help. Dominique listened to our concerns. She worked with us to find the perfect fit for our home. The prices are better then compared quality furniture. We did shop around first. I will definitely be going back to find what I need for the rest of my house. We are just waiting for our delivery. I'm sure the delivery experience will be just as good. If not I'll let y'all know!

Great Customer service, quaan was the nicest and best help , would def come back

QUAAN IS FANTASTIC! GO SEE HIM FOR ALL YOUR HOME FURNISHING NEEDS.

After waiting weeks for some home, decor, it finally arrived. I went to the store to pick it up. I noticed the display that was up prior to…. Some was down. I was given used and dusty parts of my order. Some was new in the box. Buyers be aware of this ratchet store. I stop fooling with Ashley‘s furniture a while back, but thought it would be OK to buy accessories. You can’t even trust the accessories.

Purchased a living room suit from Dominique Williams she was very professional, sweet and accommodating

Purchased a living room set and Dominique Williams provided excellent sales support meeting our budget and was very courteous and professional. Enjoyed working with her.

Dominique Williams did a wonderful job assisting and guiding me through my furniture shopping journey today!! I highly recommend asking for her.

Dominique was wonderful to deal with. We will be repeat customers.

Dominique was knowledgeable, attentive to our wants and needs, and just overall a pleasure to work with.

Dominique helped us find the perfect Purple pillow!

Dominique was helpful with helping me find the perfect pillow

Dominique was awesome and we will be back to buy from her again

The moment we walked into Ashley we were wonderfully greeted by Dominique Williams! She was so patient and kind with us as we were searching for a couch and chairs. Her assistance was so helpful and we were able to find our dream couch for the living room! Thank you so much Dominique!! Hope you have a very Merry Christmas! 🙏🏼

Julie and Dominique provided us with great purchasing experience. They made the process extremely smooth for us.

Dominique helped us pick the perfect mattress for our new home!

Dominique was very knowledgeable and helped us stay within our price range!

Dominique was excellent!

Dominique Williams was a great help today!! She made my holiday planning a success!!! Thank you again very professional and patient and will come again!

Quan was very helpful with our purchase. We appreciated his knowledge about the product and friendly manor.

Recently, I visited the Ashley store on Hanes Mall Blvd to search for new furniture. I was fortunate to meet Cherrelle to assist me with this endeavor. I appreciate her sales approach which allowed me the opportunity to look at the products of my interest without feeling pressured. She checked with me periodically to address any questions I had and made the purchase process easy. You can ask for her to assist you and I assure you, you will not be disappointed.

Quaan Did a wonderful job. Answered all of our questions.

Very good person. 💯

Cherrelle Dowell was the best sales woman that I’ve dealt with in many years

Dominique Williams is a very friendly lovely lady. I had a great experience at the store

We love Dominique Williams at Ashley Furniture! She has been such an amazing help finding my mother-in-law new furniture. 10/10 recommend Dominique :)

Good products, customer service and efficiency.

Quantity was exceptional and very helpful. He deserves a raise!!

Dominique was very helpful in showing us our options and helping us walk out today with a couch. Thank you so much!

Dominique was amazing she helped us as soon as we walked in. Super friendly and very inviting !

Quan was very friendly and knowledgeable. We appreciated his patience while we were trying mattresses.

Amazing customer service

Dominique was wonderful to work with!! She was very knowledgeable, patient and super nice! She showed us many options of furniture for the room we were trying to furnish. I would highly recommend her and this store !

Great shopping experience! Tons of selection with a clean and cozy showroom. Quan was very helpful by walking us through different options with no pressure.

Dominique Williams. Greeted me when she noticed me. Spoke with me. Took the time to answer all my questions, and concerns. She was and is a true professional and a pleasure to talk to. Thank you Dominique 😊

Katrina did an excellent job with helping us purchase our brand new couch. Very friendly & welcoming.!

Worked with Gage, he made everything easy and made I had everything I needed. Very knowledgeable and helpful.

Dominique was amazing! Super friendly, helpful and knowledgable!

Cherrelle took great care of us from the minute we walked in. She helped us furnish every room we needed for an excellent price. We are very satisfied and will never buy furniture from another store!

Dominique was very kind and helpful! She helped us get the best deal on a couch we love.

Gage Davis was amazing! I told him I was looking for a sectional or a sofa chase that would be comfy and fit well in my small apartment. He took me straight to a sofa chase that was just the right color and size as well as comfy. I bought it that day. You need more people like him!

I had a really positive experience with Dominique. She was super helpful and quick in assisting us. I highly recommend her if you're in need of assistance!

(Translated by Google) Dominique was very good and helped us in our experience, she was great with her (Original) Dominique fue muy buena y nos ayudó en nuestra experiencia fue súper con ella

Dominique was great and very helpful!! Thank you so much 💖

Quan was extremely nice and patient with me. The manager assisted me above measure. Please go and see Quan for your furniture needs.

Dominique was fabulous!

Dominique W was fantastic

Got a good deal on my new dining room furniture. TY Katrina.

Why advertise door busters? You don't open until 10am on black Friday on Hanes Mall Blvd in Winston Salem? Guy at door says they have lots of meetings. Hope the meetings make up for lost revenue.

What an incredibly awesome experience. From the minute I walked into the store and met my sales lady, Teresa Dotson...it was a great experience. She helped me choose the exact furniture I wanted and had it delivered within 3 days. I would recommend this store to anyone looking for great service and needing furniture.

Great atmosphere with polite knowledgeable staff. Would definitely recommend. Katrina deserves a raise

Easy shopping experience with a very knowledgeable sales person. Cherrelle Dowell is excellent!

absolutely will never buy from them we bought a warranty...each time we tried to get the work done it was not, for a year they kept ushering us around finally took picture's ( a year later as they requested)...and they said no stains would not be removed! Waverly, is batter for this kind of furniture!!!

Cherrelle was wonderful and kind and I am so glad she helped us shop for our new family room furniture. Her expert advice helped us determine what was best for our home and I will ask for her again when we need more furniture.

We had an amazing time considering purchasing furniture can be a little frustrating. Dominique Williams was patient and so helpful with everything. She answered all our questions and was incredibly knowledgeable about the whole process and all of the pieces we picked out.

Dominique was very helpful and patient with us!

Cherrelle was super helpful!!! We are so excited to get our new furniture!

Dominique was so attentive and knowledgeable and extremely helpful. Thank you!!

dominique was so so helpful in picking my couch out! she knew the inventory so well and helped me find something perfect!

Katrina was Very helpful and cheerful

Dominique was super helpful and quickly help us to find the sofa we were looking for. We leave Ashley very happy with our new sofa

Donya was amazing to work with. I called and talked to her about what I was looking for. She sent me pictures of the options and the colors they had available at the store. She even stayed late to meet with me and discuss my options. Donya went above and beyond. If you need furniture, you should go and ask for Donya!

Cherelle was very efficient and helpful. She was mindful of my time but still ensured that I understood all aspects of the purchase from financing to delivery.

Kim is an amazing sales associate. Kim was very welcoming and her product knowledge is superior. Kim was very helpful with understanding my home shopping needs. Kim's customer service was great as she also included my mom in conversation as I shopped around the store.

Katrina Farmer was AMAZING. She made the experience of buying our couch so easy. Super friendly and super knowledgeable. 5 star experience!

Great experience! Dominique was attentive and knowledgeable. Th whole transaction took less than an hour

Very friendly service. Large selection

Dominique was very helpful in purchasing new furniture.

Dominique was a great help with our purchase!!

Cherrelle was very patient and knowledgeable with the entire process. No pressure sales approach and super friendly.

Cherrell was wonderful, very knowledgeable, always a smile, great to work with, Highly recommend 💕💕💕

My wife and I ordered a dining room table and 6 chairs. The chairs were delivered in 2 weeks. At 5 weeks we were advised that the table had been discontinued. We asked if we could have the table still used in the showroom but were advised they had to continue to show it. Nothing was done to compensate us for 5 weeks worth of waiting. We contacted them numerous times and continually got the run around. You could see this coming. I will be filing a report with the BBB as well. I will never do business with Ashley Furniture at any location.

Rep (Gage Davis) was an Outstanding customer service representative, and took the time, and paid attention to detail. Give him a raise. He received exactly what we came in to purchase, and wasn’t pressured.

Katrina Farmer help me today and she answered all my concerns on financing my purchase.

Great event with Efton Reid #4 at Ashley Furniture today.

Julie Mitchell was our consultant, who helped us find the perfect couch/loveseat for our home. She was very knowledgeable, respectful and friendly! We highly recommend Ashley’s furniture.

Very good customer service/sales. Dominique Williams provided us with exactly what we were looking for and was very friendly and professional.

Love our stuff, and the staff at the Winston store is great.

Great shopping experience. Thanks to Katrina, for being so helpful! We will be back soon.

Katrina was awesome

Katrina was great!

Milan Jimenz, Winston Salem Hanes Mall Blvd assisted me in making a thoroughly informed choice in the purchase of my sectional. I visited the store 3x and texted him as well. I researched online and had loads of questions. Poor man, remained professional, courteous and extremely patient with my numerous inquiries. He is an expert on Ashley furniture and I was impressed with his knowledge. I have already referred a friend to him. Thanks Milan. Can't wait to get my sofa!

Dony was excellent and patient while we shopped around. Great atmosphere with all the employees speaking as they walked by. Love our couches we purchased and look forward to doing business with them in the future.

Dominique was so helpful, friendly, and patient with me! Great experience. Will definitely visit again!

This was the best experience I've ever had furniture shopping! From the moment I walked in, Donya greeted me with a smile; asked my interests, and directed me in the areas of the showroom that might peak my interest, while not intruding on my time to shop around! She is so eloquent in her sale that I didn't even realize she got my attention, then continued to walk around with her for hours! She is so knowledgeable about every piece in the showroom! And am I so glad that she was! have an amazing living room set that could have only been obtained courtesy of Donya! She worked tirelessly to check payment plans, options, etc, even came to my car and helped me measure for things to take home!!! She even text me 2 days after I left to ensure I was satisfied and happy with my purchase! I cannot recommend Donya enough and I already have her earmarked for my bedroom design! DONYA IS AMAZING! In a world that has lost its luster for customer service, she is a welcome breath of fresh air that makes you once again feel like the customer really matters.

My wife and I purchased living room furniture on 10/22/23 and were assisted by Dominique Williams. She was extremely nice and knowledgeable and continually updated us on prices of different sets and options. Great to work with.

Donya Nazari was great and provided exceptional customer service to me and my mother today.

Dominique was great and very friendly! She helped us have a great experience today at Ashley furniture!

Dominique Williams

The associate Jordan at Winston Salem Ashley Home Store went above and beyond to get me the best deal possible for my Havalance bedroom collection. I would highly recommend Ashley Home Store to anyone. The delivery went smoothly and quickly! My only complaint with the delivery process is the 2 gentlemen didn’t clean up the tiny styrofoam pieces from unboxing the furniture. Otherwise everything went perfect.

Sales is awesome; however, the quality leaves much to be desired. Still for deliveries, and for refusals, because the fabrics for a sectional aren’t matching.

Gage was such a great help and super patient as we picked out our new furniture. He helped provide all of the options and spoke with us through our thoughts. We will definitely be returning to Ashley for any future furniture needs!

We worked with Gage Davis today. He was very friendly and knowledgeable. He let us browse the store without feeling rushed or pressured.

Gage was awesome to work with. Super friendly and helpful!

Katrina was very friendly and helpful in our purchase decision. Thank you!

We went to several furniture stores but decided to buy at Ashley. They have great products, competitive pricing and the best customer service. Our consultant, Gage was very knowledgeable and showed us around the store. It is this one on one customer service that made us want to buy from Ashley. We will definitely be back and we will definitely be working with Gage again

It was such a pleasant experience working with Katrina! She was extremely helpful, answering all my questions promptly and helping me find furniture that met my needs. I’m transitioning to a new house, which can be stressful, but Katrina really made this shopping experience very easy.

Dominique new exactly what we needed as soon as we walked through the door. Didn't even need to look at another piece of furniture.

Gage Davis is professional. Gage took his time make sure I was pleased

Ok.

I bought a pretty expensive massage chair from Ashley Furniture in winston salem on July 19th. Less than 3 months ago. Last night, while reclining, it made a big pop sound and a bright white light flashed. No longer working. Ashley said it's covered under warranty but I have to pay for labor since I picked it up vs having it delivered. $100 PER VISIT!! are you kidding me?? I already paid an arm and a leg for the chair. I am so livid. It's not even 3 months old. They lost a customer over $100. I've called numerous times and get the too bad, So sad response. They won't send someone until I pay $100 up front. They should be ashamed of themselves. Update: I emailed the contact given 5 days ago and have not received a response given. I asked for documentation stating that I am supposed to pay for service under warranty.

Jan Scott has been a lifesaver picking a bedroom suite with me. Toddles to her!!!!!

Donya was absolutely amazing and super helpful with our purchase! While keeping a respectful distance to allow us to shop peacefully, she was there when we needed her and now thanks to her we have our perfect, cozy furniture in our new abode.

Gage was a great salesman. He made our purchase easy.

Gage was very knowledgeable and super quick at helping us find exactly what we were looking for!

Dominique was a great help and so sweet!

Dominique was amazing ! She helped us find exactly what we needed and gave us plenty of time to think and look at our options! Great personality and will definitely be back because of her!

Dominique Williams was amazing!!

We were able to work with Gage during our shopping experience and he was very helpful and engaging during the process!

Dominique was truly amazing! Such a great shopping great experience. Highly recommend this location!

We bought a dining room set and 3 barstools from Donya Nazari. Donya had a wealth of knowledge and was the only reason we bought from Ashley Furniture. We came away impressed with her professionalism and willingness to go that extra mile to get us what we needed. She is our go to person when we need furniture in Winston-Salem. Highly recommend. Thanks, Donya!

Most of my furniture I have currently, I purchased From Ashley Furniture.

Dominique was very patient and helpful in making my mattress and pillow selection.

Went in to buy a new sofa and the manager Jonathan was a big help in finding one I wanted

Five years ago, I bought furniture for the dining room and living room in the Ashley HomeStore at Winston Salem. I was very satisfied with the shopping experience with the staff at that time, and that's the really good memories!Today , I went to the store again to use my certificate for small items. I got same high-quality service like last time! They not only helped me for what I preferred to buy, but also checked on line products, and ordered for me.Further more, the gentleman worked at front desk was patiently with me, and helped me to correct my shipping address and exchanged item exactly what I wanted! This feeling of happiness shopping extends to the merchandise, and I am sure that every time when I look at my furniture and I will think of the helping they have given to me! Thank you so much to Ashley staff again !

Great easy fast sweet and simple love that she needs a raise

Jan was very patient and kind as we searched for a living room set for our new house.. she was very thorough and made sure we understood everything. Thank you!

The ladies at Ashley's were very helpful and patient!

Terri was very helpful in us finding a sleeper sofa for the kids playroom. She took us right to what we were looking for and answered any questions we had!

Dominique was awesome!

Jane

Dominique was great to work with!

We had an amazing experience with Dominique! She was so knowledgeable, helpful, and friendly while we looked for a new sleeper sofa.

Great experience. Dominique did an amazing job at listening to what I wanted and showing me all options. She was able to keep me in my budget and without hesitation answered all questions. 10/10 recommend Ashley Furniture and Dominique as your floor person.

Ashley furniture is always one of our go to places.,this time we purchased a swivel chair for our sunroom. Classic design for a very reasonable price. Kim our salesperson was awesome to work with.

Dominique Williams makes my shopping experience great. I enjoyed having her help me with my shopping. I would recommend coming here

Dominique was so helpful and very friendly! Stayed over to make sure our order was correct and processed that evening. Great customer service.

Kim did an excellent job! She helped us find everything we were looking for and kept us within our budget. We had been to every furniture store in Winston and the surrounding areas and this is the first place that had exactly what we were looking for. We will definitely be back in the future. Thanks again, Kim!

Prices are super expensive, not a lot of selections that I am used to in colorado. Didn't find what I was looking for

Overall a great experience! Katrina was very knowledgeable, extremely pleasant, offered suggestions without being too pushy and was willing to walk all over the store - multiple times - with me - to make sure I had everything I needed. I highly recommend Katrina at Ashley Home Store at Hanes Mall Blvd.

Gage was great….. very nice. got us what we wanted. thanks so much! 😃

Dominique Williams was phenomenal!!!

Our experience with Dominique was great! She was very helpful & patient throughout our shopping experience. We have shopped at other Ashley's Stores, & Dominique by far was the best sales person.

Dominique is an exceptional sales person! She went above & beyond to help us furnish our new home in Winston Salem.

September,2023 I had the pleasure of meeting one of Ashley most valuable home furnishing consultants. Ms. Julie Mitchell (Hanes Mall store) was very pleasant and attentive to my needs. She was very informative and patience with me. She showed excellent customer service I would like to give her a 5 plus stars for the awesome experience she provided.

Went with my family to check out furniture and was helped by Dominique! Very sweet and great service, got recliners and a couch.

Had a great experience with Katrina!

Julie was very kind and a great help! Have bought many times from Ashley. Always top notch and impeccable service!

Great experience, Katrina was easy to work with!

Gage was very helpful! Welcoming, genuine, and understanding. Got us a great deal and just what I was looking for! Thank you!

Dominique was phenomenal to work with. Very helpful kind and quick

Dominique, the assistant manager there, was extremely helpful in finding us the perfect couch for our home.

Great customer service by Katrina Farmer! She was very patient and helpful with the purchasing process!

Jan Very nice and helpful.

We have had great service here. The sales staff is friendly and knowledgeable. The purchases we have made here have lasted many years. The price is good, and the quality is terrific. We highly recommend Ashley Furniture.

We worked with Kim Hanson at this store and had a great experience. She was helpful and knowledgeable. The bed is solidly made and we are very happy with the quality and the great price. We love our new bed and mattress!

Gage Davis was the sales consultant that helped me. He made the process painless and easy. Very nice guy

My wife and I are buying a new house we came in very close to closing and Dominique took her time with us, sold us our furniture, and when we had technical issues Lonnell came over to help providing a solution to our problem. We are always loyal customers and we will come back to Ashley and seek out Dominique and Lonnell for our future furniture needs.

Jan was very helpful

Jan was excellent, not pushy but answered all my questions. Great service we will be back!

Very helpful and courteous. Patient as I tried to decide! Helped with ideas!

I cannot express my gratitude enough to Dominique Williams at Ashley Furniture on Winston Salem NC. Her knowledge, professionalism, kindness and patience made my furniture buying experience a great experience. This is my second experience buying furniture for my home and will not be my last. Dominique is truly an asset to Ashley Furniture. Thank you Dominique!

Salesperson was willing to help us even though we walked in at 10 minutes before closing. She was patient with us as we made our selections. Check out was fairly painless. Item arrived in less than a week. Delivery at the house was great.

Jourdain McCord was great!

Jan was awesome. Very helpful. Good overall experience.

Jan was amazing with assisting us!

I not a big review person but I just wanted to leave a review after an AWESOME experience at the Ashley Furniture in Winston-Salem, NC! Terri greeted me at the door and was very patient with me as I was unsure about what I wanted. She took the time to show me various options and went above and beyond to meet my needs. I purchased a Master Bedroom set, a tv stand (with a fireplace) and a BEAUTIFUL dining room set! Lonnell (the manager)was also a great! He was cognizant of my budget and helped sweeten the deal during checkout 😉 He was VERY knowledgeable and resourceful. Overall, the team as a whole was very accommodating and I am very happy with my purchases! If you’re looking for great quality coupled with phenomenal customer service head on down to Ashley Furniture and tell them Sharon Davis sent you!

Gage was such a huge help! He didn’t hover over us, he helped us with rates to compare on 2 living room couches, and he was so nice to my son while we were there. I will be back again for sure to have Gage help us out

Dominique was awesome! Always provided us with the information we needed to help with our decision but didn’t “hover”.

Jan was great!

Love my bedroom suite and now I just bought a kitchen table my kitchen is very small it was hard to find one that would fit in the space.

Cherrelle has been a consistent and knowledgeable Sales person every time I’ve visited Ashley in Winston-Salem! She provided great customer service and follow up on my orders and delivery from years ago in the Greensboro location and I have continued shopping with her ever since. She has a positive outlook and even when I couldn’t find the pieces I wanted, she made amazing suggestions that fit my home and taste perfectly. I I trust her with sales recommendations, and her knowledge of the industry and brands. I would absolutely suggest you ask for her if you need help in interior design and outfitting your home or redecorating.

Cherrelle was great!!

Having recently moved into a new home I was shopping around for furniture. My aim was to walk in to Ashley furniture store, look around and then move onto the next. I was greeted and welcomed by a lady with a broad smile who introduced themselves as Kim. All the staff I interacted with were not only professional but warm and knowledgeable however it’s Ms. Kim who stood out for me. Ms. Kim offered to show and guide me around the store as we discussed my furniture needs at length and I was sold probably two minutes in. She was warm, knowledgeable, resourceful as well as energetic in everything she did to cater to my furniture needs. I would like to thank her for being patient as I had a plethora of questions and also, for guiding me through this process as it is stressful generally. Her ability to communicate is simply outstanding with impeccable timing; even after making purchases and concluding our business, she did follow up with updates regarding the delivery schedule and also if I was enjoying my new furniture once it was delivered. That was an amazing experience!

Donya was excellent! Very pleased with the customer service received!

Dominique was extremely helpful and knowledgeable. The kind of service and assistance everyone should receive!

Julie is the best sales person and provided great customer service!

Dominique is the best and outstanding customer service

Jan was great

I had a genuinely pleasant experience finding both a new sofa and bedroom suite. The Sales Representative , Donya , was so helpful ( as well as patient ) as I went through out comparing styles , options and prices . She provided all the information I needed to choose the items that checked all the boxes for Me , which I really appreciated. The Manager was also very pleasant and accommodating . Thank you both !

Donya was wonderful to work with. She was patient and very helpful. We'll be back to see her, if we need any more furniture!

Cherrelle Dowell was a great help. She directed us to just the right mattress based on our preferences. She worked with us and didn’t rush us. Professional and personable. Mattress delivered with no issues. Very happy with our overall experience and purchase.

I had the best experience at Ashley Furniture Store in Winston Salem, NC. I purchased an entire living room suit including an accent chair and rug along with a complete dining room set. I even bought some accent pieces that were a very good marked down price. I had an excellent sales team working with me that included finance and tech. I would recommend this store, the salesperson (Jan Scott), finance (Dominique) and if needed, the technical support guy (John) to anybody looking for good furniture at a nice price point.

Cherrelle dowell was beyond helpful and very professional. Helped us get the best deal too!!!

Cherrelle dowell was so helpful and professional. I’ll send more to see her to buy great furniture

Great experience. Cherrelle was very helpful

I recently moved to the area from another state and decided to check out some furniture at this location. There was a wonderful soul by the name of Kim that was an absolute gem. She greeted me with a warm smile and gave a thorough explanation of the layout/current deals. The reason why her customer service was top notch, in my opinion, was the fact that she wasn't pushy or shark-like. She told me to have fun and said she'd come back and check on me, which she totally did. She even showed me some of her favorite pieces. I ended up ordering everything online, but I can 100% say that my final furniture selections were based on her expertise. 100/10 would recommend! Thank you, Kim!

Great customer service! Dominique was very helpful and friendly!

Dominique was absolutely great.

Dominique was amazing!

Jan was great! Very helpful And courteous.

Lovely And Knowledgable sales lady!

Me and my husband love this store !! It was our first time there and Gage Davis did awesome and sold us a awesome couch !! Thank you!!

Dominique was great to work with!

We had a wonderful experience shopping for new living room set even though we arrived close to closing time. Katrina is the best! We are happy with our new recliners.

We purchased furniture at this store on July 29. We received excellent customer service from Katrina Farmer. She was unreal patient and worked diligently to satisfy our needs. We really appreciated her. We will ask for Katrina when we return.

Katrina was really sweet and helpful. She knew exactly what she was talking about and what we were looking for! Definitely coming back to get furniture!

We came in looking for a sectional and Gage was absolutely amazing. He helped us when needed, wasn’t pushy and listened to our needs and helped reach our goal. We left happy and excited with a new couch delivered not even a week later! Thanks for all your help!

Katrina was amazing! Kept our group of 5 entertained and got us out with a new couch and purple mattress for my grandparents. So happy with the service we received.

Jan was efficient, helpful and very respectful.

Dominique Williams is the Best Assistant Sales Manger ever. Thank you for assistanting me. KImmy

Dominique provided me with amazing service!!’ I came after my mom also had a great experience and loves her furniture from 2020. Looking forward to ordering some pieces. Natalie

Dominique is the best sales manager I've worked with!!

Dominique Williams is the best Manager at Ashley. If you need any furniture or interior design tips, dont hesitate to reach out to her!

Kim was amazing! She was so helpful and directed us to exactly what we were looking for. She provided her contact info in case there were any further questions. She was wonderful. I highly recommend her as a consultant.