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Ashley Store Winston Salem, NC
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Winston Salem, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Winston-Salem, NC!
If you’re searching for furniture stores in Winston-Salem or the greater Forsyth County area, pop in to see what’s new at Ashley Winston-Salem! Since 2006, we’ve helped our neighbors find decor and furnishings to build homes full of memories — without sacrificing style or hurting their budgets.
Quality, Creativity, and Unmatched Value
Just like your home is more than its walls, our showroom is more than an arrangement of furnishings. We take care to create inspirational displays to spark your creativity and invite you to sit a while as you test out a replacement dining set or check out a sofa and loveseat to upgrade your living room furniture.
Our furnishings feature quality craftsmanship to keep up with your family’s lifestyle, plus up-to-the-minute looks. Want to design your own bedroom retreat or productive home office? We carry farmhouse, traditional, cottage, and French country lines of two-tone finishes, washed oaks, barn board styling, and metallic hardware.
You’ll also find furnishings to jumpstart a boho, urban, or mid-century modern vibe, such as our Modern Refinery line, offering contemporary sophistication with timeless comfort. Relax with our power reclining products, or kick up your entertaining with our modular sectionals, which rearrange to suit any room’s focal point or traffic flow. We also have a wide array of accessories for just the right finishing touch.
Our outdoor furniture, including sectionals, dining sets, accent seating, and lighting, can turn your backyard into a restful getaway, great for socializing under the stars or cranking up the grill.
When you’re ready for better sleep, shop our selection of mattresses, including hybrid and memory foam styles from top brands such as Tempur-Pedic, Sealy, Serta, and Simmons. We also recommend our own Ashley Sleep line, a customer favorite featuring the latest in cooling and comfort technology.
Ashley Winston-Salem Gives Back
At Ashley Winston-Salem, we’re proud to give back to our community through social responsibility initiatives such as Ashley’s Hope to Dream program. We believe that a good night’s sleep helps children do their best in school and become more productive in life, so we’re happy to donate a portion of our mattress sales to give deserving children their own beds. Since 2010, this initiative has helped over 125,000 North American children drift off to sleep on new mattresses, bed frames, pillows, and bedding.
How to Find Us and When to Visit
Our Ashley Winston-Salem showroom is easy to reach at 1150 Hanes Mall Boulevard, next to Hobby Lobby, and less than a mile from the AMC Hanes 12 theater. Shop at your leisure from Monday through Thursday between 10 a.m. and 12 p.m. or 6 p.m. and 8 p.m. Otherwise, visit us Monday through Saturday from 10 a.m. to 8 p.m. and on Sunday from 12 p.m. to 6 p.m. For more information about Ashley locations in North Carolina or to make an appointment with one of our experienced sales associates, please call us at (336) 397-0300.
Customer Service
In-store offers
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What our customers say
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If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
My experience here was poitive. They have a nice showroom. The furniture was beautiful, and seemed to be well made. The price tag was high, but what do you expect from new furniture. The best part about my visit was the lady that helped me, Katrina Farmer. She was very pleasant and helpful about my questions concerning furniture. I would shop there again.
My husband and I went to Ashley’s today and was helped by Sandra. She was an excellent sale person that got us the right mattress for us
Had very good sales person Sandra Bush . Answered all my questions. Very knowledgeable. Help me pick out a good couch
Sandra Bush was a fantastic, personable sales associate, so grateful for her guidance on choosing the perfect sofa that just made my son’s day! I so appreciated Jourdain McCord and Marquita’s exceptional service to ensure this special purchase. I love this store and so grateful for these folks! Thank you!
Great Experience Working with Sandra Bush Ashley furniture Winston-Salem.
Exceptional service.
Part 1 WARNING! Do NOT buy from Ashley Furniture. On 2/8, I purchased a sleeper sofa and a mattress with a box spring from Ashley Furniture, and the experience has been a complete nightmare from start to finish. To even receive a discount, they require you to open a Wells Fargo credit card. I should have walked out of the store at that moment. They will do everything they can to pressure you into signing up. After delivery and unboxing on 2/14, both items began emitting an extremely strong chemical odor. The smell kept getting worse until I had to keep all doors and windows open, even on a cold day. After researching the issue, I learned that these odors are likely VOCs. VOCs can cause dizziness, headaches, asthma flare ups, allergy symptoms, and other health issues. Some VOCs are known carcinogens. I have severe asthma and allergies, and so do others in my home. The smell quickly became unbearable. I contacted the store to request a full refund and return. Instead of allowing me to speak with the location that sold me the items, Ashley forces all customers to go through Customer Care, which has been anything but helpful. Emily, the Warranty Manager for Customer Care, openly acknowledged that the smell from the furniture can last weeks. She told me I could not return the mattress because the receipt states that mattresses are not returnable. What the receipt does not say is that the furniture might emit a toxic chemical odor that makes it unsafe to keep in the home. This is Ashley Furniture failing to uphold their end of the bargain. They offered to send cleaners on Monday, which is not an acceptable solution. No amount of cleaning will remove toxic VOCs. If I wanted to return the sleeper sofa, they would charge a $25 restocking fee. Emily also claimed nothing could be done immediately because the workers had already gone home, even though the business is open seven days a week. This makes no sense, since the store is open, and is unacceptable. Upon hearing this, I demanded to speak to the store. Over the phone, Milan Jimenez, the salesperson who sold me the items, admitted that he did not inform me about strong odors or prolonged off gassing. I was originally told the smell would go away in a few days. This not true. When I pointed out that his statement contradicted what Emily said, I asked to speak to a manager. Jordan, who is one of the managers, was then put on the line. He was unprofessional, rude, and completely unhelpful. He said he did not know what was going on because he was not the one who sold me the furniture. You are the manager of the store, which means it is your responsibility to handle issues like this. His response showed a lack of accountability and a lack of basic customer service skills. I spent over $2,500, and the business was not willing to provide an immediate solution or a full refund. I told Jordan that the so called solutions that he and Emily offered were not solutions at all. I informed him that I would be contacting the BBB and the North Carolina Attorney General, which I will be doing as soon as I finish this review. He then tried to tell me what I should and should not write, and that I should mention that they tried to help me. They did not try to help me. They refused to provide a real fix and refused to issue a full refund. A business has no right to tell a customer what they can write in a review or in a complaint to government agencies. Customers have a 1st Amendment right to warn others about products that can harm their health. For the record, I have bought plenty of furniture over the years and have never experienced anything like this. I have never had brand new furniture arrive with such a toxic smell that it could not safely remain inside my home. To make matters worse, the mattress appeared damaged at one end and two buttons have fallen off of the sleeper sofa. I noticed this after the delivery team had left.
As a wife, the one in charge of planning our big family reunion, I recently purchased several new mattresses and couches from Demetrius from this Ashley store location for our log cabin out of state, and I couldn’t be happier with the experience. Coordinating a large order from afar can be stressful, but Demetrius and his team at this store made everything incredibly smooth and reassuring from start to finish. They were patient while I figured out sizing for multiple rooms, helped me stay in budget, and made sure delivery was coordinated to our cabin location without any issues. When you’re preparing to host family and want everyone to sleep comfortably, that kind of service means a lot. The mattresses and couches are high quality, comfortable, yet kid friendly-and exactly what we needed to make the cabin feel welcoming and refreshed. Thanks to Demetrius and his help, our guests and family all had a great nights sleep and the reunion went off without a hitch. I truly appreciated the professionalism, communication, and care throughout the process. I highly recommend Demetrius and his store location if you need dependable service-especially for larger or out of state purchases!
The furniture we purchased at Ashley is strong and of good quality. We are very pleased with the living room and bedroom set.
Sales people inside were great, but that’s where it ended. Delivery was a nightmare and months later still no resolution on the thousands of dollars in damage. I paid for delivery and setup. They delivered, I had to help, they tore up my furniture, tore up my house and did not set up a thing. I had big gashes in my railings, door trim, holes on wall, paint scraped up inside, couch arm destroyed, etc. i had to put together and move all the furniture myself. I regret doing any business with Ashley Furniture. A $5,000 set destroyed and thousands of dollars worth of damage to my home. Proceed with caution!!
I purchased a mattress and mattress protector from the Hanes Mall Blvd. location in Winston-Salem, N.C. on December 17th, 2025. At the time of purchase, I was told by a manager on duty that my mattress was in stock at their warehouse, which led me to believe I could expect a delivery date within the near future. Three weeks later, I had still received no notification or updates pertaining to the status of my delivery. I called my sales person to ask for an update, which she was unable to provide. A few days later I was still without any updates, so I called the customer service number and spoke with a Sales Rep Supervisor. This person was extremely condescending, passive aggressive and provided little to no consolation. She informed me that the manager on duty misspoke when telling me my mattress was in stock, and that I could expect yet another week before my mattress would arrive. After escalating my situation, I began to receive text message notifications regarding my delivery. One month after the date of purchase, I finally received my mattress. The delivery drivers did not have my mattress protector with them, which I purchased solely for the purpose of maintaining the warranty on the mattress. I asked where this item was, and was told "They don't deliver those things. I'd have to go to the store and pick it up myself". After calling the customer service number to inquire as to why this wasn't explained to me at my time of purchase, I was informed that their records show the mattress protector was picked up by someone in-store on December 31st. As I have not stepped foot inside the Winston-Salem store since the day of my initial purchase on December 17th, I will acknowledge this as an admission of losing $100 worth of my merchandise, by allowing a stranger to walk out the door with it. I will HIGHLY dissuade ANYONE I know personally from ever shopping with this company. This has been hands down one of the top five worst customer service experiences I have ever had. I've spent $2,000 with this company and been almost completely neglected. Do NOT shop at Ashley Furniture.
Quality Furniture sold here
Sandra B. was so helpful to assist us and answer all our questions. We went in with no intention on buying, however, we ended up coming home with a new mattress. Kind, understanding, and very professional. We will be back soon! 😊
Sandra was absolutely wonderful. She gave good options with what I was looking for. She also gave enough space as to jot hover. Will definitely come back again!
Sandra has been COMPLETELY PHENOMENAL!!!! I have NEVER had a sales rep to sit on so many sofas and figure out if it’s the right feel I was looking for. This has been THE ABSOLUTELY BEST shopping experience EVER; she’s naturally caring and HILARIOUS!!!! 😂
They didn't have what I was looking for and there a little more exspensive than I wanted to pay.
We recently had an excellent experience shopping at Ashley Home Store. Our sales associate, Sandra, was kind, very helpful, and attentive to our needs throughout the searching and purchasing process. I appreciated that she wasn’t pushy in any way but took time to listen to what I was looking for and spent a good deal of time with me answering all of my questions even though she knew I wasn’t ready to purchase that day. She made herself available for any further questions as I left the store. Upon return with my husband several weeks later, she was very thorough in explaining about the quality of the furniture I was looking at and did her best to find us the best deals on those specific pieces. The store manager, Stephanie, was equally helpful, kind and attentive during the purchasing process! Finally, I was so thankful that they are able to hold the pieces for us after purchasing them since our house build is not quite finished. So, enjoy shopping at this Ashley Home store as their customer service was excellent!
My husband and I went to Ashley last night and had a wonderful experience! Dillan was super helpful in showing us what was on the showroom floor within our budget. I would definitely recommend, and we will be back.
Demetrius was great. Made the entire buying process easy and quick. Informative and not over bearing. 5 Stars!!!
Domitrius was a really nice guy and he really helped me and my wife find great affordable furniture for our new apartment!
The store was excellent but the pick up experience at the distribution center where we picked up in Kernersville NC were unorganized and extra slow.
We went to Ashley furniture looking for a living room set went there a few time Sherri was very very helpful. She was professional and friendly and took her time with us. She answered all our questions and concerns. She is awesome. We shared stories. We ended up getting the living room set that we really wanted. Thank you, Sherri. Also, the general manager Lonnell helped us a lot. So go to Ashley furniture please ask for Sherri and get the furniture you need. Great person and atmosphere
To many mistakes
Demetrius was incredible ! Very helpful and patient while went through the buying process
Demetrius was great! Amazing service and hospitality! Excellent product and made us feel like family! Make sure to ask for Demetrius!
Demetrius was fantastic! Patient and knowledgeable! Would recommend to go see!
Great service and delivery on time.
Demetrius was really nice to work. Good work, not pushy.
Demetrius was a great help! Friendly with a great personality and helped me to everything I wanted with a great price!
My deciding and buying experience at Ashley Furniture was easy, enjoyable and a pleasure thanks to the help of Sales Associate Sandra. She was patient and easy to communicate with.
I had an amazing experience with Flo! She helped me find the perfect sofa and living room set for my home. She guided me through the whole process, gave me great recommendations, and made everything so easy. Thanks to her support I found exactly what I was looking for. I couldn’t be happier with my purchase. Highly recommend!
I love my new sectional, thanks Flo for being helpful!!!!
(Translated by Google) Excellent service! Flo greeted us very kindly and answered all our questions and concerns. She speaks Spanish, which is very important to us! (Original) Excelente atención! Flo nos recibió muy amablemente, respondió todas nuestras dudas y consultas. Habla español y eso para nosotros es muy importante!
Great store! Thank you Flor for helping me with everything!
I had a wonderful experience at this furniture store! Florencia was absolutely amazing! She was friendly, attentive, and so knowledgeable. She made the whole process easy and enjoyable, and I left feeling confident with my purchase. Highly recommend asking for her if you visit!
Great furniture store. Very friendly and helpful salespeople.
Great stuff! This lady called Florencia was really helpful and patient. She helped me to get what I was looking for
Demetrius was amazing Ashley always comes through clutch as usual great customer service!!!!
Flo was super helpful! My husband and I were looking for bedroom sets and she walked us through all the options and explained the details very clearly!!
Demetrius was super helpful and did a great job at demonstrating the pride of Ashley Furniture. You can tell he was excited to help, cared about getting us the right couch, and epitomized sales the right way.
Awesome experience at Ashley Store! The place looks great and has such a nice vibe. Florencia made everything smooth and easy — she’s super nice and professional!!
Very nice furniture and excellent service from Florencia! , definitely would go again, thank you!!
Flo was so helpful in helping me find the furniture of my dreams 🤩 She was very knowledgeable and found exactly what I was looking for!!
“Flo helped me choose my living room and I’m thrilled with the result. She really understood my style and what I was looking for, making me feel supported throughout the whole process. Thank you for your dedication and great taste!”
(Translated by Google) Flo, very attentive and very friendly! Recommended! (Original) Flo, muy atenta y muy simpática! Recomendada!
Patrick was very knowledgeable and courteous. He made our purchase process a delightful experience. Thanks, Patrick!
Buyer Beware, delivery estimates mean NOTHING! When I placed my order, I was told it would arrive on a specific Saturday. Since then, I’ve received daily delay notices pushing the date further and further out. When I reached out to customer service, I was told that the original date was only an “estimate” and that real delivery depends on “availability.” That feels like a bait-and-switch. If you give me a date, I expect you to honor it. Instead, I got empty promises and no accountability. Customer service was no help at all—just repeating the same scripted lines instead of offering real solutions. Bottom line: don’t trust the delivery dates they quote you. They’re meaningless, and the company doesn’t seem to care about being upfront or transparent with customers.
(Translated by Google) Good service and products. (Original) Buena atención y productos.
Flo is professional and very friendly. I will definitely be back to see Flo for my future furniture needs.
I am so happy with my entire experience with Ashley Furniture. The sales associate was knowledgeable and friendly. My furniture order arrived earlier than expected. Delivery to my house was on time. The delivery personnel were both friendly and efficient. My new furniture is well made and absolutely beautiful!
Had problem with table ordered when I moved here in August 2025. Called numerous times and got nowhere . Called Sandra at the store and within two days problem was solved and I had my new table . Thank you Sandra !!!
Patrick was so kind and helpful. Easy experience.
(Translated by Google) Great experience with FLO❤️ Very kind, very caring, patient, and super good service. I highly recommend FLO❤️ Thank you for everything you helped us so much. (Original) Buena Experecia Con La Muchacha FLO❤️ Muy Amable Muy Cariñoso Paciente Super Buena Atencion Les Recomiendo Totaal a FLO❤️ Gracias por todo nos ayudaste super
(Translated by Google) Very good experience with Miss Flo. Good attention, very patient, very kind. Thank you very much for your attention, Miss Flo. (Original) Muy Buena Experecia Con La Señorita Flo Buena Atencion Muy Paciente Muy Amable Mucha Gracias Por Su Atencion Señorita Flo❤️
This store treated me very unfairly as a customer. The general manager was rude and blamed us for their mistake. There was a uniformed sales agent who helped me design a couch that was should never have been ordered. They put two pieces together where one side was fully unfinished and had exposed wood and no material. They did not inform us that this would be the case and look bad in our living room. We ultimately returned this unfinished piece as it was unusable and ordered another piece. I understand the mistake, but this store then had the audacity to charge us an additional shipping charge to have the correct piece shipped. The general manager repeatedly blamed us for not knowing the details of their couch design and punished us by refusing to waive the extra shipping cost for their incompetence.
Excellent customer service. Demetrius helped me with customizing the chaise sectional I purchased. Go see him when you go to Ashley furniture.
I bought a bed over a month ago and they still haven't delivered it 🙄 They told me 2 or 3 weeks 😒 If I had known it would take so long I would never have bought there 😒 But this will be the first and only time
Mike Jones was our sales representative very knowledgeable and professional.
Patrick is perfect. We will be back to see him soon.
Patrick was so awesome to work with. Never felt pressured and he was super informative, friendly and great humor that made furniture shopping very enjoyable.
Needed a new living room sofa and had somewhat of an idea. Patrick was very helpful and gave me options that suited my needs. I would highly recommend him!
We had a great experience working with Demetrius today at Ashley Homestore. He was extremely helpful, patient, and knowledgeable about the products. He took the time to answer all of my questions, made thoughtful recommendations, and never made me feel rushed or pressured. Thanks to his guidance, I was able to find exactly what I was looking for. I truly appreciate the excellent customer service and would highly recommend asking for him if you’re shopping here!
Demetrius was incredibly helpful in our selection of a new living room set and bedroom set! His mattress knowledge was especially appreciated.
Patrick was an incredible help to me! Ask for him when you visit!!
Demetrius was great and so very helpful. He saved us so many additional stops for our shopping for the new home.
Patrick and Katrina were so amazing, they set us up with our dream table!
Sherri Joyner was wonderful to work with.
Dave was a great help, helping us find everything we need!
Only giving 2 stars because Sherri is fantastic. The “general manager” (didn’t catch his name, black gentleman with glasses) is rude and dismissive. Purchased a floor model bedroom suit that they damaged when taking it apart and we didn’t notice until we put it together about 2 weeks later and when I came to the store to discuss it with him he kept brushing it off and telling me to call the warranty department. I also informed him that the very first time we sat on the bed the middle support broke in half and he didn’t care about that either. Just kept telling me that everything was “as it should’ve been when it was disassembled.” Explain to me how the bolts on the inside of the legs to the middle support being attached to the screws on the support itself when we picked it up isn’t you damaging the product? Wait, you won’t. Make Sherri your GM and I guarantee your list of complaints will go down. She is kind, she listens to concerns, and does what she can to help you out when you come in. Maybe the current “GM” should take notes from his associates.
Demetrius was so incredibly knowledgeable and friendly when helping us look for a durable yet fashionable couch. Found this gem and LOVE IT!!!
I do not normally leave negative reviews, but my experience with Ashley’s warranty department has been incredibly frustrating. I purchased a sofa w/chaise in March, 2025 and within 10 days the cushions began sagging noticeably. For furniture that is supposed to be new and of good quality, this is unacceptable. I was referred to the warranty department, where I was told the issue was normal wear and tear and didn’t qualify for a warranty solution. After repeated frustrating discussions, I was offered a replacement cushion that arrived and was the wrong size. After several weeks, another replacement arrived and it also began sagging after a couple of weeks. I contacted the warranty department and was again told it was “normal” wear and tear. Never an apology or any concern for the repeated trouble. I am now working with my amazing sales person to try and resolve the issue, but it’s clear that once Ashley makes the sale, they are no longer interested in customer service/satisfaction.
Patrick was a drlight to work with. Customer service was excellent
Had a great experience at the Ashley Store in Winston Salem. Demetrius helped narrow down some options and gave me great service. Will go back again!
Demetrius was very helpful
Demetrius was super helpful and knowledgeable in shopping for and purchasing new furniture from Ashley.
Great experience and Demetrius was awesome!
I recently visited the Ashley Store in Winston-Salem. We were looking for a bed and mattress. Demetrius was so kind, professional and a wealth of knowledge! Would highly recommend this store and if you can ask for Demetrius he was awesome!
Demetrius was wonderful, friendly and very helpful
Demetrius was a great help and super friendly service! Can’t wait to see my new couch in my home!
Awesome Demetrious and team were polite, knowledgeable, helpful, patient. First class!
Stopped in to look at Recliners- found one right way with the Salesperson David Turner. We were in and out in 15 minutes with a new Recliner ordered and set for delivery in the next three weeks. Nice that the furniture is made locally in Mocksville NC. Excellent Service and Excellent Product for the cost.
David Turner gave excellent customer service. Very helpful and friendly. He made sure all my needs were met and I was comfortable with my purchase. Ashely has good deals. :) 10/10 recommend.
Sherri was great! She was available if we had questions and checked in periodically but she never hovered or intruded. She gave us time to explore and look throughout the whole store. When we were ready to purchase, she helped us get the best deals! She was super easy to work with and very kind and patient! Highly recommend.
Sherri Joyner was an amazing salesperson! She was present and not overbearing at all and respected our space to discuss/make a decision! We ended up buying a couch and multiple mattresses! She worked with us with about concerns and figured out a way to make it happen! We are so grateful for her help!
Katrina was really nice and Very knowledgeable of the products/Furniture.
Sandra was awesome! Love shopping at Ashley, great quality, prices, and people.
Quaan was absolutely amazing!! So so helpful! Ask for him when you go in!
Super helpful and knowledgeable Thanks Flo
Demetrius Pappas was extremely helpful. He answered all our questions. He was knowledgeable about the products. We could not be happier with our experience.
We had a wonderful experience at Ashley Homestore. David Turner was a great help.
Came in today looking for a bed set and Flo Ambrosio was the associate helping us. She was amazing guided us very step of the way and was very informative with the process of buying a new couch and the whole financing process.
Great selection of mattresses and frames! Sandra really explains all the features and listens to your needs.
Good quality furniture. Fair price.
Great experience Demetrius was very helpful and the store is very clean!
Great experience at Ashley home furniture primarily because of our sales associate Sandra. She went over and above to try to help us make a decision about our furniture. Although we didn’t wind up purchasing it at the time, we will definitely be back to work with her when we do decide to buy.
GREAT furniture with great deals I had the best sales person SANDRA ask for her she was so helpful made sure I got what I wanted in a great price range she made sure she explained all the plans and deals to make sure I got the best one for me ! 10 outta 10
Sandra was the BEST! She was so nice and made sure I got what I wanted in the colors I wanted! With the best deals!
Tamara Chrisco made furniture shopping a pleasure. After greeting us, she showed us the living room we were interested in. She answered our questions then allowed us time to enjoy the furniture on our own. When purchasing the furniture, Tamara addressed all the details. Before leaving, she provided us a folder with all the necessary paperwork. We will return to Ashley, not only for the furniture, but for the wonderful customer service. Thank you Tamara.
Katrina was great and knowledgable in helping us upgrade to a new mattress. If you're shopping for a mattress, ask for her!
Ashley furniture is the best!!! The Sales Rep Michael is friendly, the delivery guys are very nice.
I want to send a very special thank you to Home Furnishing Consultant Sandra Bush. It was a great pleasure to work with her for our families furniture needs. Ms. Bush gave the most exceptional service we have experienced shopping around. She is very friendly and extremely knowledgeable. She was so patient with us on our decision making, also including our children in the process which made us all feel like what we wanted and needed mattered. Thank You again for your excellent service. The Williams Family
From the sales experience to the delivery the process was seem-less and exceptional!!
Ms. Sandra was very helpful with finding the bed set that I needed for my new apartment. Was very straightforward with suggestions and what might be best for my style. Would definitely recommend Ashley Home store in the future.
Well had a bad experiece with ashley a few years ago. They didnt make good on their warranty with popping sounds in the motor and peeling. Thats why we paid extra. Also a stain on the arm where marker bled through paper with grand children. Again we oaid extra for that protection. Thought id bring my dad in for a vetter experience and he wasnt happy.
Had a great experience at Ashley’s Furniture! Katrina Farmer was our sales associate and she was super helpful and friendly. She helped my boyfriend and me pick out a couch and bed, and made the whole process really easy. Definitely recommend working with her if you stop by!
We had an amazing experience, Sandra was so sweet, and very helpful!
I really like the things I ordered. My sales associate was very professional as well as the delivery drivers. I do have a scratch on my wood floor from where the stand was moved and not lifted up. The entertainment/fireplace does have a small damaged area but not enough I feel like waiting on a new order. I only received a partial order and hope the rest of my order is here soon. I would recommend Ashley however check your items before the delivery guys leave. I am overall happy with my order.
I bought a bedroom set on New Years Eve, which was delivered near the end of January 2025. There were obvious defects in the finish on the bed headboards, as well as gouged wood on the inside of the footboard. They eventually delivered replacement parts, but they were defective, too (apparently made in Vietnam), so we rejected those and told them to skip the footboard replacement, as we filed away the rough gouge on it ourselves. Then they shipped a couple other headboards to the warehouse, where we found that one was defective, so we exchanged one of them, and they said they reordered the second one. When we went the second time to the warehouse (50 min round trip), they presented the same defective headboard to us again, also unboxed like the first one, so we rejected it for the second time. We told them to forget it, but soon after they called and said the replacement headboard was at the store for pickup, so I went to see it, only to find that they presented the same defective headboard to me for the third time. I told the store manager, Lonnell, that it was the same one and was defective. I showed him how the finish does not extend all the way (full bleed) to the molding on the headboard, and there was clearly worn off finish on the top of the headboard, which both my son and I could see and so could Lonnell. I asked if they could give me some kind of discount. He refused and was dismissive of me saying that the issue was not the quality of the furniture but that my standard is too high. He said he would have a manager call me. Next night, 24 hrs later (Friday), I was there to buy a nearly $2,000 living room set & told him that the manager never called me, but he was dismissive again, so I asked if he asked them to call me and he said he did, which I highly doubt, because they never called me. He then told me they would probably come and get my entire bedroom set and give me a full refund, which I said was ridiculous, since we have been using the furniture for 4 months now and this is simply one defective part, to which he replied, "your standard is ridiculous!" I walked away and went with the salesman to buy the living room set for nearly $2k. I then called Customer Service on two occasions afterward asking for a manager to call me, which they said they would do, but they never did. Watch out for this Lonnell guy, as he can be disrespectful, rude, & dismissive & blame you for issues that are clearly the fault of Ashley Store. I doubt he ever asked for a manager to call me, and I am not happy that they still failed to do so multiple times afterward when I asked them to. I finally spoke to a manager at Corporate who gave me a generous $100 refund for the defective headboard, which I accepted. I also received my living room set delivery which went well and we like it.
Thank you, Milan! We had a great experience shopping with him. We came in a little later in the day, so we appreciated him allowing us to shop and check out with patience! Very personal and knowledgeable, too. Very excited for our things to come in.
We had a fantastic experience at Ashley Furniture on Memorial Day, thanks to Ms. Katrina. She was incredibly helpful, knowledgeable, and patient as we looked for the perfect sectional sofa for our living room. Katrina took the time to understand our needs, showed us several great options, and helped us make a decision we’re very happy with. She made the whole process smooth and enjoyable, without any pressure. Her professionalism and friendly demeanor really stood out and made a big difference in our shopping experience. We truly appreciate her support and would definitely recommend asking for Katrina if you’re shopping at Ashley Furniture! Thank you, Katrina!
Had a great experience at Ashley Furniture off Hanes Mall blvd in Winston Salem. Katrina Farmer was a great consultant. She really took the time to find out our needs and likes when it comes to furniture. We will definitely be shopping at Ashley Furniture in the future and make that suggestion to our friends as well.
Sandra was very good and did a nice job.
Bought the electric loveseat and couch love it like I said from the salesman was absolutely wonderful all the way to the delivery guys were awesome. Very very professional all the way around.
I drove 45 minutes out of town to this Ashley Furniture because the location closest to my home isn't so nice, but I'm a long-time Ashley customer, so I wanted to check out another location. Thank God I did because I met Sheri! She was an AMAZING Associate. She listened to my needs, showed me multiple options. She was observant and kind. I saw a set that took my breath away and then spent some time second-guessing myself. Sheri could've been pushy. She could've left me to assist other customers, but she didn't. She let me work through it, answered all my questions, and most of all, she was pleasantly patient. She really took the time to understand my needs and outlined how the sectional I chose was perfect for me. I purchased the sectional I had on my mood board for months, and I can't wait to get my delivery. I will drive the 45 minutes every time I need furniture because of Sheri!
Sherri was so attentive, easy to talk with , interested in what we wanted and so patient with us. She is now my go to person for any future purchases with Ashley.
Sandra was so helpful today, all the tips and tricks, plus the savings she helped with, I would definitely recommend her help
Sandra was amazing and helped me find an amazing new addition to my home
Huge shoutout to Sandra at Ashley Furniture for making my purchase smooth and easy. Very polite, and great customer service. Thank you!
Katrina Farmer did an amazing job finding us the best option for what we needed and her patience with us was amazing. We weren’t exactly sure what we wanted but she showed us our options so we knew which way to go. Highly recommend this Ashley store and be sure to ask for Katrina!!
One word. DELIGHTFUL! 🥰
Sandra was fantastic. She took time to help me, and provided phenomenal customer service!
Better prices than rooms to go and had a large assortment
Sandra was amazing, she cared that we got what we wanted and she made the process simple and easy. Very grateful to her.
Sherri was amazing!! She answered all our question and gave us great suggestions.
Mike Jones was very courteous and had a great sense of humor. Was a pleasure to work with him.
We had a great sales experience with Sandra. Enough attention to answer questions but not so much to be pushy.
THEY said you might have to wait 30 days before you get the recliner delivered to your house LoL 😅😅😅
Terri D. was absolutely amazing and stepped in to assist Michael while away. Actually all of the staff were friendly and welcoming . Thank you for a great experience !!
Sherri, the sales rep was attentive and listened to my concerns. She was patient and took time to show me different options until I found the perfect piece. She was understanding and very helpful. *Update* However, Ashley Furniture as a company is not at all customer friendly. I advised them of some issues with my couch and love seat, the insurance I purchased listed the problem as manufacturing defect. Ashley Furniture refused to replace the couch stating it was past the manufacturer warranty, and after months of calling and speaking to management they offer to give me a $250 discount. I purchased a set and they refused to replace it! The set is now discontinued so I have furniture that doesn’t match!!! They do not value their customers. I will NEVER purchase anything else from Ashley Furniture. And I won’t ever suggest them to any one I know.
Sandra is great! Super informative without being pushy. Would Highly recommend!
Sandra was very helpful with our buying and financing experience! She was super friendly and imformative. Would highly recommend her for all of your furniture needs!
Katrina was so helpful and showed us so many options of furniture groups. She was more than helpful and 1/2 of our furniture showed up sooner than expected. We really appreciated all of her help.
Not good
11/17/25 I am very happy with the service I received. Milan, the sales associate that helped me was very nice and helpful. He gave me all the questions I had and gave me additional information I needed. He was patient and very helpful. I would give Milan all the stars available. I could not have had a better sales associate. Milan is definitely an asset to Ashley Furniture. The sales associate, Milan was very helpful and patient. He was able to give me the information I needed to know. He was professional but very nice and helpful.
Sandra is the best!! helped me get 2 beds for a amazing deal. she was very resourceful and patient, i will be coming back! i hope she’s there when i do.
Sherri Joyner helped tremendously!!! Well detailed explanation of how to set up payment plans and how to finance on furniture!! Highly recommended employee!!
Sherri Joyner was very helpful and amazing. Explained all details regarding furniture and answered all my questions.
Sandra was very helpful!
First time visiting Ashley in Winston-Salem. Sandra was a pleasure to work with; very friendly, knowledgeable as well as accommodating!
My Parents worked with Katrina and she was nice and very patient with them. She helped them with all their options allowing them to choose the best options for them. Thank you so much Katrina for all of your kindness and help!!
I went to the Ashley Store in Winston Salem, NC. Sherri Joyner was my consultant and she was awesome!!!!! Her customer service was excellent . She was very helpful, informative, and nice!
Sherri was an amazing help. I am getting a new couch and she answered every question and even took the initiative to show me all the options. She also helped me with measurements and have me an accurate price point! Sherri is an furniture expert.
Sandra was a great help with my shopping experience. She was very friendly and informative.
Sandra was extremely helpful finding me multiple different furniture options! Great store
Sandra was absolutely amazing and resolved my issues!
Jonathan was very helpful and respectful
I am pleased with our experience at the Ashley store. Tucker was very knowledgeable at the products he was selling. No pushy sales tactics either. Will definitely be back in the future.
Thank you Quan @ Ashley furniture. The service was top tier and he got us the best deal. Thank you!
Julie Mitchel was exceptional at her job! She made it quick and simple for us. We felt welcomed and heard with our needs. We totally recommend working with her!
Quan is great at his job and very informative!
Sandra helped us pick out a gorgeous living room set. Very helpful and knowledgeable.
Sandra was patient and helpful. She was a great stylist also!!
My wife and I were greeted and helped by Sherri at Ashley Furniture in Winston Salem NC. It was a great experience as we were looking at different types and styles of furniture. Sherri exhibited patience, understanding, enthusiasm, and a definite professional knowledge of the items we were interested in. It really made the whole experience informative and fun. We would recommend Sherri to anyone who visits the Ashley furniture store in Winston Salem NC.
Ask for Sandra if you want the best in customer care!
Sandra was awesome!
Sherri did amazing! I felt very welcomed coming in and she was very helpful. I will be back, especially because of her wonderful customer service.
Tucker was Great! Really great options and easy process. Wonderful customer service
Sahara bush was great, she kept us informed of new arrivals and prices and worked hard to get us what we wanted
I had a great experience today with Sandra. She was very patient while me today with my furniture purchase.
Milan Jimenez was very helpful and forthcoming in our sofa purchasing experience. Thank you!
Tucker was very professional and helped us finding the extra section for our couch!
Quan greeted us at the door during our original visit. He kept a check on us during our time there but wasn’t pushy or anything typical of a sales person. He helped us talk over two sectionals we liked. After going home and measuring things, he made our second visit quick and the purchasing process very painless. Highly recommend the store and him!
Sandra was very helpful and we are super excited for more Ashley Furniture.
Sherry is knowledgeable and friendly! Great to work with!
Sherri is the best! She is very kind and personable. She was very knowledgeable about all of the products. I will be asking for her again for all future purchases!
Ms. Sandra is nice and very helpful.
Sandra was great to work with and very helpful
Quan was excellent in ALL areas of the purchase. He represents your store/company well. He is a great asset and will go far in sales & customer service!
Sandra was awesome, she was patient and answered all my questions. I highly recommend reaching out to Sandra for all your home furnishing needs.
Sandra was very helpful, knowledgeable and friendly! She worked with us to find exactly what we needed.
Quaan did a great job
Jourdain McCord was wonderful. We came to look at sectionals and Jourdain answered all our questions and gave us plenty of space to decide what we liked. We ended up getting a great sectional and rug and now we are just waiting on delivery. We will be back for a few more items soon! I will update this after delivery*
Sandra was extremely knowledgeable and helpful. She helped me find the perfect piece of furniture!
I went into Ashley and I found my furniture. Thank you for your help Ms. Sherri, I will be back for more pieces.
Sandra was very helpful with my wife and I in finding out new sectional sofa.
Quan did an excellent job helping us today. 10/10!
The sales rep we worked with, Cassandra, was great! She answered all of our questions and helped us find the living room furniture that was right for us.
We worked with Tucker at Ashley Furniture and it was an amazing experience. He was very nice very courteous very much interested in what we need but not a real salesperson attitude with us and that was very nice. He knew we would let him know what we wanted and what we needed and he would figure it out from there and he did. I highly recommend anyone going to talk with him about any furniture you would need.
Amber was fantastic and super friendly! We had a great experience at Ashley.
I met with one of your salesman Tucker Huffman. He was very pleasant and professional and was very helpful.
Tucker was very helpful and was a pleasure to work with! We definitely recommend Tucker to anyone who is looking to buy from Ashely
Tucker, the sales associate for the Winston Salem Ashley furniture store was very helpful and knowledgeable about the furniture pieces we chose. He answered all of our questions and gave us answers to questions we didnt even think to ask.
Katrina Farmer is the best. If you go to Ashley’s to buy something ask for her. Easy to work with. Relaxed. Made the experience easy.
Amber was very helpful finding exactly what my mother wanted.
Sandra was very knowledgeable and so so helpful! She helped me buy my very first bedroom set and couch for my first apartment.
Sandra was excellent!
We just purchased a living room suit from here on Hanes Mall Blvd. Customer service was great, especially Katrina who helped us for literally hours to make sure we got exactly what we wanted. She helped us save money and gave us a phenomenal deal. She was patient & personable with us! Very friendly & professional! We will be going back soon to purchase a bedroom suit for my daughter & will definitely be asking her to assist us! Furniture is great quality and we look forward to buying more from this store & Katrina!
I love my experience at Ashley Furniture. I was greeted at the door and Cherrelle was a great help! She was very professional and helped pick stuff out that would look great together. Can’t wait until everything to come in so I can enjoy my living room. Definitely will be returning to work with Cherrelle to finish furnishing the crib!
Tucker took care of us. He is an excellent salesman, personable, likeable, knowledgeable, very helpful in a no pressure way! We found the dining set we need and did the paperwork with ease. Thanks, Tucker & Ashley!
Cherrelle was awesome, so sweet and very helping with everything I needed.
Katarina was super helpful and informative. Good store. Now waiting on purchase delivery and install. Will update once all is complete. Updated: Delivery was seamless. Product tag matches what was on my receipt. Good job!
PURCHASED 2 OF THESE RECLINERS. ONE IN NEW JERSEY AND ANOTHER IN NORTH CAROLINA. THE BEST RECLINER I EVER BOUGHT.
Sandra was so amazing to work with on finding living room furniture. She was so kind and accommodating during the process! I highly recommend!
Sherri is very knowledgeable and great customer service!!
Sherri is AWESOME! Very knowledgeable about the products. Highly recommended!
Tucker helped me out so much, because of him I will be coming back.
Sandra was so helpful by taking time with us and never pressuring us into a decision. We’re grateful for her professionalism, expertise, and patience. And super excited for our new furniture!
Tucker at Ashley’s furniture was very knowledgeable and helpful with the purchase of our new couch
Jourdain was extremely friendly and very knowledgeable about the couch we were purchasing, he made our shopping experience so easy ! We will be visiting him again the next time we need new furniture
Tucker was a very pleasant young man, wasnt clingy, ( I don't like clingy) he was very professional, and seemed very knowledgeable.
As soon as I walked in Sandra Bush greeting us and asked did we need help with anything in particular, she showed us a sectional that I was interested in and also showed us a similar couch to that. She answered all of my questions, gave me a quote on prices, and informed me about different programs and deals they have. Next time I come back it will be for her and her great customer service!
Sandra was very helpful & informative
Sandra & Theresa assisted on 2 different occasions. Thank you both and the finance manager for getting us taken care of. Right before Christmas as well!
Crazy me and my kids went in there yesterday I had cash ready to make my purchase from what I found online but when I got there I guess bc I’m a single mom and was in my work clothes with my two children.. I didn’t look like I had money.. so your loss Ashley’s your customer service workers suck! Not one of them ever spoke to me to help me out or show me around. I know kids aren’t always the best to have around but you definitely lost my sale and def lost my business. Pathetic do better. And stop judging books by their cover!!!
Sherri was very helpful assisting me with a dining set purchase. Great selection available.
It's a big store with alot of furniture showroom area.
I actually was just stopping by as I will be in the market for new furniture soon. Sherri was super helpful!
My experience shopping at Ashley’s was amazing thank you Sandra Bush👍👍
Quaan was great! Very helpful, knew the products, and was not pushy!
Sherri did an amazing job!
Sherri was wonderful! 10/10 highly recommended.
Sherri was very helpful and knowledgeable. I appreciate the time she took to answer my questions. I will definitely refer my friends and family to her.
Sherri was amazing! Thanks for all your help!
Milan was very helpful and mindful and made sure we made the right decision on our couch for our new home.
Sherri was awesome!
Mr. Michael was an awesome salesman. Took me right to what I was looking for and made me feel very welcomed
Sherri J was one of the most efficient and personable sales person Ive ever met. She answered questions, was knowledgeable about the products, and attentive to both wants and needs. Sherri is an asset to Ashley Furniture. Thank you Sherri!!
Sandra was very helpful when we were looking for a sleeper sofa and helped us find exactly what we were looking for.
Worst furniture buying experience I have ever had by miles. So first of all in the store we were pressured oversold things we did not need in a deceitful and manipulative way. I said no plenty of times that I didn’t want anything extra but they would not relent. Too aggressive and borderline rude. The store rep was misleading and outright dishonest about what perks and benefits we got paying for their “premium delivery.” Onto the awful spectacle that was their “white glove delivery.” Delivery day comes and I take the entire day off work for it. First of all they are late and outside of window sent. Says they will be here in 20 minutes, they show up an hour later. The truck finally comes and the guys getting out are dressed like they are going to a pick up game of basketball. Ashley shirts untucked and loose fitting with street cloths. Not dressed professionally at all. The driver introduced himself as “Deez” either using a street name or nickname. His real name is “Twan Garner.” From the get go entirely ambivalent and rude to his roles and responsibilities related to his job. Jumps out of the truck, and yells “I got a chair and couch, where you want it!” No hello, nothing. Then he says what’s good I’m deez after screaming from his truck door. I said follow me, took them into the house and showed them where the furniture was to go. After showing him the two spaces he looks at me and says “yeah no we ain’t doing that. “ I replied verbatim “that’s stupid because I was told you could do this in the store and I paid for premium delivery” Mr. Deez or Twan Garner shoots me a nasty look and says nothing at all walking away. I precede to arrange and unpack things in my new home assuming he is getting my furniture. Mr. Garner proceeds to come back stomping into my living room shoving his cell phone in my face on speaker repeating here bro talk to my manager about it. I neither requested to or needed/wanted to speak to Mr. Twan Garners manager. I simply communicated what I was told I was paying for in the store whenever purchasing my furniture and this was this young man’s reaction. I simply looked over at him and said “I don’t want to talk to your manager give me my furniture.” To which “Mr. Twan Garner “ replied “I ain’t giving you shit!” He proceeded to sprint out to his delivery truck closing the back door in a frenzy while screaming “you got the wrong one today bro!” several times.. I walk out to the delivery truck to which Mr. Twan Garner has now locked himself in and calmly tap on the window while shrugging my shoulders. He is the in the truck screaming but I cannot make out what he is saying. I stood there for minutes shrugging my shoulders, tapping on his window while he was raging out. So I walk out in front of the truck and call the delivery manager. While on the phone with the delivery manager explaining the situation Mr. Twan Garner begins to rev the trucks engine. I look, step back and he punches the gas while turning the wheel hard right trying to get around me. Mind you I am less than a Foot in front of this truck. He almost slams into me, and would have if I hadn’t moved. He does this several times in a row gunning it while cutting the wheel trying to leave while a human being is in front of his truck, a customer.. Each time he did this he would have run me over or hit me with the front of the truck if I wouldn’t have moved. This happened five to six times. As he finally gets around me he is visibly laughing hysterically in the truck cab and flipping me off with his hand he is not driving with. It is to be noted his passenger delivery person named “Ryan Burton” did nothing to stop, calm or remedy his co-workers behaviors and actions. Once in the truck it seemed that Mr. Burton began to egg on Mr. Twan Garner. Both of these men should be fired. I was literally in fear for my life while he was ramming the truck at me. I felt threatened and that I was in grave danger. There is no excuse period for these actions. Twan Garner should have assault charges filed against him for trying to ram me with a truck.
I went to Ashley furniture with a vague idea of what I wanted for my furnished basement. Sandra worked very patiently with me to pick out furniture and accessory pieces that would work together and for my family. Great shopping and customer service experience!
My husband and I were looking for a new mattress. We paid a lot of money for a Tempur-pedic mattress 6 years at a local mattress store. It has become very uncomfortable to sleep on so we needed a new one. When we talked with Sandra Bush at Ashley, she told us that our mattress should still be under warranty and to contact the manufacturer for a replacement. Sandra did this instead of trying to sell us a new mattress and get a commission on a sale. We thanked her, took her card and left. After trying to contact a real person at Tempur-pedic without success, we went back to the Ashley Store to see Sandra. She helped us try several mattresses. One was just what we both liked so we wound up getting that one. It was on sale for a considerable discount! Sandra got everything lined up for us so our new mattress will be delivered in a couple of weeks and the old one will be hauled away. Sandra was great and we will look for her at Ashley the next time we need any type of furniture.
Sandra was very helpful friendly amd extremely knowledgeable.
Sherri Joyner was our sales representative. She went above and beyond which included coming in on her day off to work with us again. Very pleased with her friendliness and professionalism. Bill and Vicki Asbill
Sandra was awesome! She stayed after hours to help me instead of telling me they were about to close.
Sandra Bush, very helpful and informative.
We recently visited the Winston-Salem store and we're greeted by Sherri. She was very patient and knowledgeable, she let us take our time, answered any questions we had and helped us put together a perfect bedroom and living room set. I highly recommend you ask for Sherri on your next visit to Ashley furniture, you won't be disappointed!
I recently had the pleasure of working with Sherri Joyner at Ashley Furniture, and I couldn't be more impressed with the experience. From the moment I walked into the store, I felt welcomed and listened to. Sherri took the time to understand my vision and needs for my home, asking thoughtful questions about my style preferences, budget, and functionality requirements. What really stood out was her ability to blend aesthetics with practicality. She expertly recommended furniture pieces that not only matched my design tastes but also fit the space perfectly. Sherri was knowledgeable about the latest trends and provided insightful advice on color schemes, textures, and layout options. Throughout the process, Sherri was professional, patient, and creative. She offered several design ideas and worked closely with me to refine the plan until I was completely satisfied. I especially appreciated how she helped me visualize the design with 3D renderings, making it much easier to see how the furniture would look in my home before making any decisions.
My experience at Ashley Store was such a great experience because of Sherri. She was so helpful and answered all my questions. I will definitely refer people due to the great customer service.
Sherri was very helpful and has wonderful Customer Service. I think she is a very great asset to your business
I had an exceptional experience shopping at this furniture store, all thanks to Sherri! From the moment I walked in, she greeted me warmly and was incredibly knowledgeable about the products. She took the time to listen to my needs, answered all my questions, and provided helpful recommendations without being pushy. Sherri made the entire process smooth and stress-free, and I left with exactly what I was looking for. It's rare to find such great customer service these days – she truly went above and beyond. Highly recommend working with Sherri if you're looking for top-notch service and expertise!
Milan was very helpful. He made this process so easy!
Sandra was excellent with explaining and helping us search for a sectional. She didn’t pressure us & checked in periodically. I asked if I could have it by a certain date & she said it’s rare but you’re in luck today, & you can have it next week! Thank you Sandra!
Milan was so helpful! He explained everything very clearly. Would definitely recommend buying from Ashley.
Sherri Joyner was super helpful and quick with directing us to the ideal product. She’s very kind :)
Do not know what I would have done without sander tonight.She was such a blessing.What an angel
Cherrelle was awesome. Will recommend her to anyone else coming to Ashley‘s
Cherrelle was AWESOME!
Milan Jimenez was very patient with us, answered all of our questions and made us feel confident about our purchase. Can’t wait to get my furniture delivered !
We had an amazing experience with Ashley's in Winston two weeks ago. Our saleswoman was Cherrelle. She was not pushy and was very respectful of our space, allowing me to approach her with any questions. She was very knowledgeable and provided excellent customer service. What we chose was in stock and scheduled for delivery and setup today. Dion and Rodrick arrived within our three-hour time frame. Both were very respectful and professional. I couldn’t have had a better experience. I highly recommend Ashley's in Winston. We purchased the Lindyn Modular Sectional in the color Fog.
Milan Jimenez - very knowledgeable and great help with mattress!
Sandra was awesome. She was friendly and understood our needs and worked within our budget!!
Julie was at the door ready to help us as we walked in. For it being our first time going to a furniture store of this scale, we were slightly worried about being haggled to make a purchase. Julie allowed us the time to walk around the store, checking in occasionally to point us in a direction filtered by our wants/needs but never once did we feel pressured to make a purchase. We were impressed with the wide selection of items available. Although we weren’t needing to make a purchase same day, we were able to find a sectional fitting our exact wants and needs and felt confident in our purchase. We like how there’s options for all different price points while maintaining impeccable quality. Thank you Julie for making the process of a big purchase smooth, easy, and accessible!
Sherri was incredibly helpful when I visited Ashley in Winston Salem. She has an eye for design and made great recommendations that transformed my space. Highly recommend seeking her out!
I had a great experience with Sherri at the Winston Salem Ashely location. She was patient and took the time to show me different options until I found exactly what I was looking for.
Katrina was so incredibly helpful! We came in knowing we wanted an adjustable bed and she walked us through the process of finding what we needed. She was accessible and ready to help us in person and over the phone. She listened to what we wanted and helped us find the best fit for us. Katrina also worked to make sure we got the best deal. Thanks so much Katrina!!
great experience here Sherri J. she was amazing she was very helpful,kind and patient will come back and have her help us again
Sherri was extremely helpful, supportive, genuine and down to earth. She's a natural!!!!!
Sandra was really nice and answered all our questions! And helped us pick out an awesome couch
Julie Mitchell was wonderful helping me with the many requirements I had for living room furniture. Very knowledgeable and so helpful! Thrilled with this store and their great staff.
Amber was great she helped me move furniture together to see if it matched. Great Customer service. Diana
Great customer service !! Sandra was super friendly, very helpful and informative!!
Salesman was extremely professional, knowledgeable and patient with me. His name was Jordan. It's spelled differently though. Out of the Winston Salem, NC store. GREAT GUY
We found 4 gorgeous pieces of furniture that had their own unique style- modern yet comfortable, and a look that fits our personality of evoking our travels to different cultures and countries. There is the traditional and the contemporary- something for everyone. Very helpful staff and great prices.
Sherri made my visit to Ashley in Winston Salem a great one. She has such a wonderful personality and was able to guide me through the process of selecting new furniture without any pressure.
Sherri was who greeted us right at the door and offered her assistance. She was very kind and informative. 10/10 experience
Highly recommend, very personable and they don't push you to the high price items. I told them what I was looking for and I'm in love with the Altari couch and loveseat I got. It was an early holiday present for my mom, needless to say she loves it too.
Sandra Bush was AWESOME!! Very kind and caring to our needs and spend plenty of time making sure we got exactly what we needed! She went above and beyond any expectations I had!! Thank you so much !!
Wonderful experience today with Milan! He made the buying process fast and easy!
Very good store. We worked with Milan Jimenez and he looked into various discounts and finding us the sofa that was the right fit for us. Will definitely come back :)
Quaan was amazing! He helped me find the perfect couch. Recommend!!
Ashley Bush is very courteous and went the extra mile to try to get the perfect style of furniture that we were looking by for. She followed up with us to keep us updated about delivery. I recommend seeing her about all your furniture needs
Milan was an excellent salesman.. he answered all of our questions and was very patient while I was making my decision
Milan and Sherri were knowledgeable and helpful!
Saleswoman Sandra Bush was very helpful and a pleasure to work with. She spent a lot of time helping us look for a bedroom suite for someone who is in an assisted living facility. She also helped us look for a power lift recliner.
Absolutely a great purchasing experience! Sandra was very helpful and patient with is as we struggled to find just the right thing.
Ask Sandra Bush to help you! She was professional, asked questions about my furniture needs, knew her stock and helped me find the perfect couch set for the game room. Thanks so much!
Amber at the Winston-Salem store was fantastic! We were doing a lot of looking in lots of areas. Amber was friendly, knowledgeable, helped with questions but she didn’t hover! 😁. Even when we explained that the furniture needs to be delivered in SC, she was still awesome! Go see Amber!!
Amber Joyce provided a great customer experience for me today. She listened to me explain what I was looking for and then found it. After I found what I was looking for I was out of the store in 15 minutes..great job everyone
Mike was awesome; He was helpful, knowledgeable, and understanding. He allowed me and my daughter take our time and didn’t rush us, 10/10 service!
Very helpful and easy to make purchase!
Milan was a great associate, let us choose what we were happy with and did not push anything on us we didn't need. Very professional. Would purchase from again.
Our new couches were delivered yesterday, earlier than we thought, and I actually loved them more than I did at the store. Our entire experience with Ashley Furniture has been incredible. The best thing about our experience is having Katrina Farmer as our sales rep. She gave us the time to shop without being pushy, and once we found furniture we liked, she helped us with making the decision. She was knowledgeable about the stores products, she listened to us regarding our wants, and we felt she had our best interest at heart. It wasn't just about the commission for her. We will definitely be a return customer for Ashley's and Katrina.
Milan was great! Didn’t hover, which we appreciated, & had LOTS of patience while we made selections:)
Everything went great with the sale. Milan was great to work with.
Amber was great with helping me find the perfect couch for me and my family. The staff made sure all my questions were answered. 10/10 would recommend!
Sandra was helpful and patient.
Milan was awesome!
SHOP ELSEWHERE. Poor customer service skills. I ordered $23,000 worth of furniture from this company on 8/23/24. They gave me a platform bed without slats, which is still not here EIGHT weeks later. Very poor treatment and no coordination. Do not buy from this company. They give you the run around. ZERO STARS.
Ok
Milan & Amber were fabulous!!
Katrina Farmer was great.She is very knowledgeable on all the furniture . Such a sweet helpful person .All round a great experience.
Thank you so much for the amazing help with all of our concerns, and questions with our son's bedding ideas. Today we only ended up with your top of the line mattress cover ! Though we will be back for , love the store, love the choices , love the staff, especially Sandra Bush, who has been so patient with us. She is one in million and one who truly love people and giving them her full undivided attention. Sandra, you Rock!!!! Thank you again! Soooo, go see Sandra if you long for great service with a lady. Who goes the extra mile to make sure that you are happy with your purchase.
Had a great experience at Ashley Furniture today. Milan was amazing and very patient with us. Great customer service!
Sandra was great. She gave me the low down on the pricing on the furniture and rugs. Helped me to know how much I was spending. Introduced me to a new dining room set that I fell in love with. It was simple and easy.
(Translated by Google) Sandra Bush was an excellent salesperson, very professional in all her work. He was very efficient and helped us with everything we needed. (Original) Sandra Bush fue una excelente vendedora muy profesional en todo su trabajo. Fue muy eficiente y nos ayudó en todo lo que necesitábamos.
I want to thank my sales person Sandra for all her help it was a pleasure and she was a great helping finding the pieces I wanted.
Milan was very helpful from start to end. Also his patients was amazing! He was very knowledgeable about all aspects of the pieces of furniture we looked at. Would highly recommend going to see him in the Winston location!
Winston Salem store is great. Ask for Sandra.
Quaan was fantastic to work with!!! Very accommodating, kind, and helpful. Highly recommend asking for him at Ashely's Homestore.
Great quality product. Delivered safe and sound, and all staff were so attentive and friendly.
Daughters bedroom furniture was delivered to her front porch bottom step today, Wed, 8/4/24 in the afternoon. Their home in Pinnacle, NC is a one level home!! The Ashley delivery 2 men using a hand truck chose to deliver the BOXES to the grass front yard at 5 step front porch, instead of the side porch access with 2 steps.?? Go figure??? WHY?? The delivery men said they dont go up steps. The delivery information is very vauge as the service. This information will be shared more than this one rating. No compensation has been made for such an inconvience. The furniture boxes were left in the grass upside down. Pictures will be posted along with this indormation concerning Ashley furniture and thier employees, whether instore, or contracted delivery lazies! As well as the condition of night stand. Pitiful! Next post will have photos!
Sandra was extremely helpful with helping me furnish my apartment! Would highly recommend her and/or Ashley to anyone looking for furniture.
Milan Jimenez at Ashley Furniture in Winston Salem is very knowledgeable, helpful, and accommodating. Excellent customer service
Milan
Milan is the best! Definitely recommend him.
Milan was awesome! A pleasure to purchase from - explained all my options clearly and made buying a breeze. Thank you!!!
Liked it was just to expensive
Easy in and out
Sandra was so amazing! She helped us right as we walked up to the service counter. Very quick service with all the information needed to get our nightstand.
We had an excellent Ashley experience with Milan our salesperson. He was extremely knowledgeable, friendly and shared our vision for design! Highly recommend Ashley Homestore in Winston-Salem for great value and make sure to ask for Milan for an elevated experience.
Terry was great! Very patient and helpful. :)
To quote Joirdain, Terry was the best thing since life spread AND the best salesperson of store!!! She’s so friendly and sweet and knows exactly what she’s doing :)
I just relocated to Winston Salem and shopped for furniture in different stores. I came upon Ashley furniture & am so glad I did. I worked with Home Furnishing Consultant, Quan Bryant who was professional, knowledgeable, Courtesy, very patient and caring. Quan listened, did not rush, made suggestions and showed me all I requested as I tested each piece. Quan made sure everything I picked was a perfect fit for my new location. I wound up furnishing my entire home with Quan. Thank you Quan Bryant. freddy
Must see Sandra Bush! She is personable as well as professional!
I was just at Ashley Furniture on Hanes Mall Blvd and met the nicest, most helpful sales consultant—Sandra Bush. I highly recommend her.
Loved everything about my experience at Ashley Furniture - the atmosphere, the quality of the products, the prices, and the service. Both Jourdain McCord and Sandra Bush were professional, courteous, personable, and helpful. I went to several other furniture stores. Only Ashley Furniture clicked all the boxes.
Milan Jimenez was very helpful went above and beyond to assist 👏 Great Consultant
Excellent salesperson, Sandra Bush She listened to our needs, was patient and made several recommendations. We bought furniture that we like very much.
Julie Mitchell was a great help and super nice!! Love this location
Very knowledgeable and helpful!
Sandra was an absolute delight to work with. Quick, efficient and very professional. Thank you so much!
Milan was a great salesman and made the process very smooth and fast
Went to Ashley Furinture to pick out a couch and Milan Jimenez was very helpful. He was not pushy and worked will us we tried to pick out what would work best for us. He went above and beyond to make sure that we were satisfied with what we wanted.
Milan was very helpful. All around easy experience!
I should have written this a few months ago. We worked with Kim who helped us a lot. The order was initially not correct (I think pricing) and she immediately corrected it. I would shop here again. No pressure or being followed around.
Sandra Bush is very knowledgeable and friendly.
Sandra Bush is an excellent consultant! She listened to what we wanted and took the time researching. She was professional and very genuine. The delivery was quick and we had an overall great experience.
Jourdain was awesome! Bought my kitchen stuff from him last week and had to come back and buy my bedroom and living room set from him!
Seamless experience with Katrina today. She was kind, helpful, and patient while answering questions. Thanks so much for making the buying process painless! 🤓
Milan was efficient, knowledgeable, and helpful with our purchase of couches for our game room. We highly recommend him if you go to this Ashley!
Dominique Williams, Ashley Furniture Assistant Manager, is an amazing young lady and salesperson. She was able to help us get the right items we needed, and when we had a challenge with our order, she didn’t ttuck tail and run, she led us through the process to secure what we needed so now we are loyal customers!!! Thank you Dominique💜 Barbara Gorham
Awesome experience!!! Gage Davis was excellent got the mattress of our dreams and even the best pillows and bed sheets with his help. He was not pushy gave us time to decide what we liked . He gave us all the details, his knowledge was very helpful he was the perfect salesman. I highly recommend Ashley furniture in Winston Salem NC and Gage Davis. Go see him you want be disappointed.
Katrina was very knowledgeable and helpful.
We love Ashley Furniture! If you're a fan of HGTV, you've see a lot of their beatiful furniture. My husband and I have shopped Ashley Furniture for years. Today we shopped in Winston-Salem and were helped by Milan. He was wonderful! He was very knowledgeable and informative and kind. Fast to help us and quick to answer any questions we had. We walked out very satisfied. If you are shopping around for Furniture, try Ashley and ask for Milan. You'll be glad you did!
Sandra B. at the Winston Salem store was super helpful in helping us decide which mattress to invest in! She was very informative, competent, and knowledgeable about the new mattresses and details. We highly recommend getting help for her on your next purchase at this store.
Milan at the Winston Ashley store was very curtious and helped us find everything we were looking for! He was very knowledgeable and kind! Thank you!
Sandra was great in helping my elderly mother to pick out a perfect new mattress and recliner. Sandra was knowledgeable, patient, encouraging, and supportive of my mom while she tried to make up her mind. Sandra did not try to sell her the most expensive item nor the cheapest. Sandra worked with my mom to make sure she chose items that would enhance her independence and health. She worked hard to make sure my mom felt confident in her purchase. Thank you Sandra for your professionalism.
Tai was amazing!! Thank you for your kindness. You helped us out a lot!!
We arrived around 5:30 with the need for multiple pieces of furniture for 3 rooms. Kathy and Justin were extremely helpful and patient, helping us through the very end. We were so pleased when we walked out with the customer service and attention to our needs. We drove 45 minutes to shop here and would not hesitate to do it again!
SANDRA BUSH!!! She was amazing and was such a joy!!
I walked in today. Got everything I needed with guidance from Sandra Bush. Thanks for your patience and help.
Dominique Williams was my sales person & will be going forward. She knew product, suggestions, tips and was so sweet. LOVE HER & really can't wait until my shipment arrives! I will be back to see Dominique! Love Ashley Furniture selections.
Sandra was great. Work with price matching. Very informative
Have to say - we were fortunate enough to be greeted at the door by Milan a few months ago. After many trips back looking to make sure a sectional was going to work in a new home, even had to change an original order to make it work, I can’t say enough about Milan’s customer service, patience, and he even moved pieces of the sectional around to make sure the right fit! We had such a good experience that we went back today to purchase a bed and nightstands. In the future, we will check with Milan at Ashley Furniture first for furniture needs!
Milan helped me at this store with getting furniture for my new apartment and he was so kind and helpful. Most importantly, he was very patient and answered all of my many questions. I would definitely recommend this place!
Milan was incredibly patient, helpful, and personable! His customer service is why I chose Ashley above other stores!
Milan Jimenez did a great job walking us through all the available options in the store and online. He was very patient with how many times we changed our minds.
Milan is was very knowledgeable and helpful. He rearranged furniture in the store to help me determine what was the best fit for me!
Dominique Williams was outstanding tonight helping me and my husband with our dresser ! We came in and she helped us right away got us approved and lease done within 45 mins thank you for such a great experience Ms.Williams we will definitely be back for more .. Gemini power house she is !’
Sandra was so helpful and patient!
Sandra was very nice and helped us with all of our questions.
Milan Jimenez was informative and helpful and worked to get us the best deal!
Great people to help you with your projects. Outstanding service and good products.
Milan Jimenez provided excellent service!!! Highly recommend.
We worked with Sandra to buy a new bed and she was great! She was very knowledgeable and was invested in our satisfaction! We will definitely be buying from Ashley furniture again in the future.
We had a fantastic experience at Ashley Furniture. Katina was very knowledgeable and so pleasant to work with. She made buying furniture a great experience.
Mike was a great help. He was a friendly greeting as soon as I walked into the store. Thanks!
This was the best experience I have had at Ashley’s. Ms Dominique was warm and welcoming as soon as I stepped through the front door. As a salesperson, she’s phenomenal. She knows her stuff when it comes to Ashley’s furniture and she’s just so fun! We talked like we’ve known each other forever! Thank you, Dominique for your welcoming attitude and for your helpful insight on the perfect couch to buy! Im forever your customer now!
Had a great experience today with Dominique Williams. She entertained all of my design questions, and even pulled a chair from another set over so I can see the sofa and chair together. She showed great patience and was a pleasure.
Milan Jimenez helped us pick a wonderful oversized chaise. He was nothing but professional.
Very Helpful, walked me step by step with my purchase!! Customer service 10/10! Will be back soon.
On Friday June 14, 2024, I contacted Customer Service and explained what my issue was. I purchased twin loft beds for my children March 2023 and when Ashely delivered the furniture the service technicians put the beds together using a drill I had no idea it would be a nightmare later down the line. I was moving into a new place June 2024 when the movers arrived, they were unable to take the beds apart because the screws not only were stripped, they were cracked inside the hole. They advised that even if they could get them apart the beds would not be able to be put back together. I contacted customer service I can’t remember the first lady I spoke to name however when I advised her of the issue her response was “what do you want me to do?” (Rude) when I asked for a manager she sent me to Heather Director of Customer Service. That should not be her Job or her title she should be Director of NO CUSTOMER service. Her attitude was horrible she said according to the pictures the beds were fine, when I asked her how she can see black screws on a black bed she stated she can see them fine which is very hard to believe. I asked Heather if it was ASHLEY furniture policy to have the customer to make sure that the furniture is able to be disassembled before the techs leave she stated no but the pictures look fine I advised her that my children have nowhere to sleep now because the techs did a horrible job putting the beds together I asked her do I need to get in contact with Ron and Todd Wanek she stated if you can as to Mock me, and were not helping so figure it out. I'm out of $700 it may not seem like a lot, but it is to me in this economy my children enjoyed their loft beds. I had to have a relative purchase some beds off amazon for me so my children would not be on the floor. Heather is unprofessional I called the store on Hanes Mall Blvd in Winston Salem where I purchased and as soon as they answered the phone the lady was rude and started speaking to me about the issue before I told her about it, because customer service already called. Ashley furniture employees are not empathetic at all and that sucks to be in a profession of Customer Service. I will let everyone I know not to do business with Ashley.
It’s always good buy with you guys you are so good and have so much care thanks and thanks to Milan Jimenez
Milan has been a blessing and so patience to help me find the right furniture to make my mom smile! He was very thoughtful to understand what we needed for her. He is the best!
Dominique at Ashley Homestore in Winston-Salem, NC was amazing to work with. She helped me find the perfect decor pieces to enhance my current living room set from Ashley. She was efficient, extremely professional, and helped me place my order with ease. If you are new to the area and/or looking for new pieces to spruce up your place be sure to ask for Dominique!
Cherrelle and manager did a great job helping me deicide on a new mattress. From finding the right comfort level to mattress brand that best suited me. I got the mattress I wanted and needed without any hassle and will definitely be back in the near future.
We are so happy we decided to shop at Ashley Furniture. Cherelle was easy to work with, patient, and addressed all our questions and concerns. We were a little nervous about receiving our items in a timely fashion. Cherelle kept her promise and kept us informed. We just received our furniture and we got exactly what we wanted. Beautiful, comfortable, and affordable furniture. We would not have been able to do it without her. She is amazing.
You were awesome thank you very much, Jourdain!
Terri was AWESOME
Milan helped us find a beautiful new couch, love seat and rug for our new home and he was very helpful and patient throughout the whole process. Definitely recommend him to assist you here at Ashley furniture.
Great customer service, Katrina Farmer was a very big help. Would definitely recommend visiting her!!!
I recently had the pleasure of working with Dominique at Ashley's Furniture, and I recommend her highly . From the moment I walked into the store, Dominique made me feel welcome and valued. Her exceptional customer service skills and in-depth knowledge of the products were immediately evident. Thanks to Dominique, we found the perfect pieces for my home, and I couldn’t be happier with my purchases. She is a true asset to the team and a delight to work with!
About a week ago we went to Ashley and we was able to work with Katrina she did an amazing job working with us finding the best payment , if yall ever need help I recommend her!
Dominique Williams did a wonderful job assisting us with our new purchase!
Came in looking for a couch and Dominique Williams was super helpful, knowledgeable, and patient! Made the shopping and purchasing experience stress and worry free.
Milan Jimenez
Went to the Winston-Salem location and had a great experience. The employee that helped was Milan. He’s knowledgeable, patient and honest. While shopping around for furniture I noticed a lot of the sales ppl were dismissive, aloof, busy talking to each other or on their phones. When I went into this store the first time I was expecting the same but was pleasantly surprised when that wasn’t the case. That made me want to go back and purchase my furniture with them. I would definitely recommend and will shop here again in the future. Thanks again Milan!
Nice store with warn reception
Took almost 3 months to get my sofa! I just noticed yesterday that I was given a LEFT corner chaise cushion (the seam is on the top) and it should have been a RIGHT corner chaise cushion! I would like the right side cushion please! That was NOT the delivery guys fault, they get the truck packed when they go to delivery! The delivery guys were the BEST part of the whole experience!!! They were Alek and Kameron!!!!! They were professional, kind, and funny! They are GREAT at what they do and know how to interact with customers! I would like to thank them both for being so wonderful and making that part of the experience so pleasant!! BUT I still want the correct chaise cushion!!
Great service. Thank you
I had the most amazing experience! Cherrelle was so helpful, patient, knowledgeable and friendly. I could not have asked for a better or more enjoyable experience!
Terri was amazingly helpful. I am so glad she was the person who helped us. She was kind and patient as we looked around and helped us find exactly what would work for the space in our home we were looking to furnish.
Purchased a sectional couch from gage. We looked at many furniture store’s Ashley had the best prices and by far the most comfortable furniture. Gage was very helpful but also gave us space and time to think on our decision. Any furniture I need moving forward Ashley will be the first place I look.
Gage Davis is by far one of the best sales person I've met. My purchase experience was phenomenal. He's very passionate about what he sells and that you're happy. Please ask for Gage when you go to thevAshley Store. Thanks for all of your help.
Cherrelle Showed me the best customer service ever I am definitely coming back to finish decorating the rest of my house and I her specifically to sale it to me she the best ever
Highly recommend shopping with Gage at Ashley! Very knowledgeable and helpful but didn’t pressure us. He allowed us to take our time and make sure we picked the right couch for us. Definitely recommend asking for Gage!
Dominique was AWESOME!! Very knowledgeable, very kind, no pressure which is super appreciated!! Can’t wait for my bedroom set and diningroom table & chairs!
When I entered the store, a sales person, Sandra, greeted me at once It was a pleasant time with her—-professional and obviously knows the products
Was a friendly and comfortable setting from the moment I came in all the way until I left. Teri and the manager was great salespeople and very knowledgeable about the bed I was getting. Best service I’ve had in years! Definitely recommend!
Amazing service from start to finish! Dominique Williams was super helpful and professional! Provided helpful tools and information on o make our dream purchase
We went into Ashley a few days before Memorial Day, hoping to find new couches for our home. We were immediately greeted by Milan at the door. He introduced himself and then allowed us some time to take a look around the store. I appreciate that he didn’t bombard us and hover while we were looking. He gave us ample time to look around and then followed up asking if we had any questions. He was extremely knowledgeable, helpful, as well as personable and friendly! We told him we had to go home and think about what we wanted and to get our dimensions, he gave us his card and advised that he would be here Monday but off on Tuesday. After going home and getting our dimensions we knew what we wanted to do and wanted to go back. We waited until Wednesday when we knew Milan would be there. We found our couches, (they are beautiful), and he was able to give us the best payment options as well as discounts. If we ever need more furniture we know we will be back and seek out one of your best customer service agents you have! Thank you Milan!
Terri was awesome,and had great customer service!
Sandra is awesome! She absolutely knows her product that she sells and works to assure that the customer is totally satisfied with their purchase. A definite plus to have her with Ashley Furniture
I had the most delightful visit with a young gentleman by the name of Quan! He was very well mannered and very well educated about the store, furniture and company. I will return and I’ll be asking for Quan.
My sales representative, Dominique W. was so helpful. She remembered my past visit and was great to work with. Thank you Dominique for great customer service!
Dominique was great! We are a return customer and she was helpful when we discussed pool furniture last time.
I recently had the pleasure of shopping at Ashley HomeStore and was fortunate enough to be assisted by Sandra. Her exceptional customer service made my experience truly memorable. Sandra was incredibly knowledgeable about the products and took the time to understand my needs and preferences. Her friendly and approachable demeanor made me feel valued as a customer, and she went above and beyond to answer all my questions. Sandra's attention to detail and commitment to customer satisfaction were evident throughout the entire process. Sandra is a true asset to Ashley HomeStore, and I highly recommend seeking her assistance if you’re in need of quality furniture and exceptional service. Thank you, Sandra, for making my shopping experience so enjoyable!
Quan was an amazing help! He’s the best salesman there! Seek him out for assistance!
Quan was amazing great customer service very professional and polite have been looking for a particular piece of furniture for my dining room and he was able to help us with that thank you all this location is recommended highly ask for Quan.
Sandra was great
Jourdain was awesome and helped us get the best looking set for our home
Jourdain was super helpful and has excellent taste. Definitely going to come back and buy more from him!
Dominique Williamas Very nice and kind and helped us and was attentive with us
Dominique Williams was very helpful to our experience here at Ashley. She was very kind and reassuring.
(Translated by Google) Dominique Willamas Very good service, magnificent (Original) Dominique Willamas Muy buena atención magnifico
Jourdain is the best!!!
Quaan was awesome from start to finish!
Sandra was a dream and made my experience at Ashleys wonderful!
Sandra is a phenomenal sales person and a delight to work with!
Quan is a outstanding employee. He dos a good job and always go the extra mile to help me out when I ha e questions about furniture..
I had an exceptional experience working with Dominique Williams at Ashley Furniture! She was incredibly knowledgeable about the products and helped me find the perfect pieces for my home. Her friendly and professional demeanor made the whole process a pleasure. I highly recommend Dominique for anyone looking for top-notch service and expertise. Thank you, Dominique, for your excellent service!
I recently had the pleasure of working with Dominique at Ashley's Furniture, and I cannot recommend her highly enough. From the moment I walked into the store, Dominique made me feel welcome and valued. Her exceptional customer service skills and in-depth knowledge of the products were immediately evident. Dominique took the time to understand my needs and preferences, guiding me through various options with patience and expertise. She offered insightful recommendations that perfectly matched my style and budget, making the entire shopping experience enjoyable and stress-free. Her attention to detail and genuine enthusiasm for helping customers truly set her apart. Thanks to Dominique, I found the perfect pieces for my home, and I couldn’t be happier with my purchases. If you're looking for top-notch service and a seamless shopping experience at Ashley's Furniture, be sure to ask for Dominique. She is a true asset to the team and a delight to work with!
Cherrelle was amazing when we came in. She had such a warm smile and was very helpful.
Sandra provided exceptional service. She was attentive, knowledgeable, and made the entire shopping experience smooth and enjoyable. Highly recommend working with her. Thank you
Quan was great and very helpful !!
Sandra is one of the best sales rep I've ever worked with if you ever need anything furniture please go see her for all your furniture needs
Quan was great. Helped me find the perfect couch for my home with great customer service!
Quan was so helpful & had great customer service. Thanks quan!
IF YOU NEED FURNITURE GET TO ASHLEY FURNITURE AND ASK FOR QUAN HE'S KNOWLEDGEABLE,POLITE,AND PATIENT 😊😊😊😊......SHOUT OUT TO YOU QUAN THANKS A BUNCH😁
Quan was a great help picking out my furniture !
Quan is the best salesman in the store ! If your going to Ashley ask for him at the door great service and even better personality.
Quan was very attentive and helpful during my purchase !!
Quan is an amazing sales man! if i could give 20 stars i would!! he was very professional & informative. 10/10
Quan was awesome he had great product knowledge and we will be back again soon.
Quan did a great job he deserves a raise ASAP!!
Dominique was a wonderful help and answered all my questions knowledgeably and patiently. The store had just what I needed. I’d definitely go to Ashley again!
Cherrelle was amazing to work with!!
I purchased furniture from Terri. She was great. Knowledge and fun. I told her I wanted to purchase an adjustable bed in the near future. She introduced me to Lonnell. They demonstrated a few mattresses. Lonnell knows everything about the mattress business. I will definitely be back soon to place my order. Please ask for Terri if would like to purchase from that store.
This is our 2nd time coming in for furniture at Ashley & we’re blessed to have Jourdain assist us both times! He is super friendly, knowledgeable & very courteous! Highly recommend this store & Jourdain!
Dominique Williams did an outstanding job helping us find the perfect furniture!
Dominique Williams took great care of us!
Jordain has helped us every time we have come in and is extremely helpful, patient, and kind!
We love our Ashley store in Winston Salem NC. For any of your furniture needs go see Gage or store manager Lonnell. They are so friendly and very professional!!
Jordain is incredible and has helped us every time we have come in. He is amazing!
Cherrelle was great! Made everything very easy and worked us out a great deal!
Very helpful and very nice. Thank you Dominique!
Terri is awesome! We love coming to Ashley
Jaquaan B. Very helpful and friendly
Jaquaan was very friendly, helpful, and assisted us in finding a great deal for our living room set. Highly recommend Jaquaan for your furniture needs!
Thank you to Gage for excellent service on Memorial Day 2024 in finding a dining room set
Julia Mitchell was the consultant for this project and she was very helpful and professional and convinced us that we needed a new project!
Cherrelle was fantastic! Ask for her when you go in!
Quan was a great help! Fantastic attention to our needs!
Quan was a great help for us while we bought new living room furniture.
Great customer service! Cherrelle D. was fantastic to work with! Kind and courteous customer service! Quick and easy to purchase our new dining room table. Great sales for Memorial Day. Will be returning for any other furniture needs in the future! Update: My dining room table arrived later than quoted. However, I was very impressed by the continual communication I received from Ashley furniture regarding updates on my order. I appreciated that they made me aware that my order was just a little behind, and they hadn’t forgotten about it. 5 stars still!
Milan was so easy to work with and explained everything clearly so I had no questions. I really appreciated all of the help he provided and will definitely be coming back in the future.
Quan Bryant is the best salesman in the store.
Milan has soooooo much knowledge about the type of mattress that was just right for me !! Also,, for his help on on my wardroom I am so overwhelmed by his service and friendliness.. I am forever grateful!!❤️
Jourdain has been a pleasure to work with both times we’ve bought furniture from Ashley.
Come shop with me here at Ashley. We have a great selection of furniture, competitive pricing, and a friendly atmosphere. Ask for me, Cherrelle when you come in. I’d Love to take care of you on all your home furnishing needs.
Great customer service from Milan Jimenez! He was very thorough and patient.
Cherrelle Was great!! Good experience!
I visited with Katrina while searching. She spent time with me and logged my interests. When I was ready to buy, she remembered me and my selections. I love her pleasant, helpful and professionalism. So excited to get my new furniture! Thanks Katrina.
Dominique was fantastic! She helped me out so much as a first time furniture buyer 😊
Beautiful store with very helpful staff! Everything you could possibly need in one store, including mattresses.
Cherelle is a true professional and excellent saleswoman. I was searching for Living Room furniture and she assisted me in pulling together a perfect arrangement. She went out of her way to make sure the Sofa, Swivel Chair, Ottoman and Rug coordinated beautifully with my color scheme! I can’t wait to have my new furniture delivered! Thank you Cherelle for your expertise and excellent customer service!
Excellent customer service and very polite. Thank you
Great service and great products
Milan was helpful and great!!
Gage was very friendly and offered amazing service as I went through with purchasing my sofa!
Dominique is amazing and very professional. We were in and out she allowed us to look around with out being pushy. Thank so much Dominique!
The customer experience was fantastic! Quan was so helpful 2 days in a row with us! He helped me move tables around to match with our furniture purchase without blinking an eye! I will absolutely shop there again! Thank you to Quan Bryant and his manager (I didn’t get her name) but they both came up with an excellent package for us to purchase a living room. We were so happy with that we ended up purchasing our dining room set the same day (totally unexpected 😊)!!
This trip was so easy and fun with Dominique. She knew her inventory and was prepared to help with everything I needed! Thanks! -Miranda
Jourdain was amazing, very helpful.
Dominique Williams did datttt, she was real helpful with us today and she had helped us find what i wanted and the bed it’s so prettyyyy
Dominique Williams was very helpful
Dominique Williams was such great help, great customer service and super friendly!!
Dominique Williams was very helpful, explained everything thoroughly for us!!
Dominique Williams was very helpful and patient with us trying to get new furniture!!
Very well knowledgeable of the products. Very please with the service.
Love our new bedroom furniture and Tempurpedic mattress! The delivery duo were awesome! The only thing I disliked is not being made aware of the back order timeframe when placing the order.
Cherrelle was knowledgeable, professional, and friendly. She made my shopping experience a pleasure!
Dominique did a fantastic job today helping my daughter and I pick out living room furniture. She ran out helping us find options of style, colors, and coordinating pieces. We had a great experience there today!
Dominique was the BEST today!! She was so helpful and kind and open to whatever we needed and wanted when picking out our furniture, she made it such an enjoyable experience ❤️❤️
Cherelle was very friendly and knowledgeable great experience !!
Milan,service was great,my. Little sales Buddy
My husband and I were looking for a new sofa. Gage Davis was our salesman. He introduced himself but then let us wander without hovering which we really appreciated. We found a sofa we liked and he was incredibly knowledgable in answering our many questions, not only about the sofa, but also about Ashley’s policies. We were very impressed with his knowledge and professionalism. He was very personable as well. Gage was called away so Dominique stepped in. She was also incredible in helping us. She was extremely knowledgeable about my concerns about the sofa working with our other furniture. She clearly has an interior decorator’s eye! I don’t and so she was great in helping me with all my questions. She also listened to our preferences and showed us tables that we really liked. And she explained all the policies that Ashley Furniture has in place to really protect the customer. All round it was a great experience. I strongly recommend this store based on our experience with Dominique and Gage! And also our high quality sofa at an extremely good price!
Mike was absolutely fantastic. He displayed generous hospitality and excellence in relationship-building today while helping me and my husband acquire a Purple mattress and base. He answered every question promptly and with care. Ashley's company values are put on display when this gentleman goes to work and you will not be disappointed if you work with him.
Sandra was excellent to work with. She was very knowledgeable and was willing to accommodate any needs or questions that I had regarding the products in the store.
Katrina was amazing
Professional delivery and a great experience
Julie was our helper today. She did fantastic! Very happy
Sandra our salesperson was awesome. She helped us with getting quotes on different sets until my wife got the one she loved. Very professional, kind and patient with us. I’d recommend her to everyone. Had a great purchase experience without high pressure sales.
Dominique was fantastic. She helped me find the perfect sofa and is very knowledgeable, kind and I would highly recommend. When I come back I will ask for her. Thank you!
Dominque was a fantastic professional! Wide knowledge of all products and worked with my wife and I in finding a couch and oversized chair that fit our unique styles and comfort needs. Very great furniture shopping experience.
Dominique Williams was phenomenal! Listened to what we wanted, showed us a plethora of options and we walked away with a couch/oversized chair/ottoman combo. Would 100% recommend working with her!
Dominique was awesome! She found the perfect furniture for our home and even found it in our price range. Extremely personable!
Dominique was exceptional. She listen to what we wanted and no pressure at all.
Milan was a pleasure to work with. Answered all my questions and was very knowledgeable on all the warranties and policies. Thank you!
I had a wonderful time working with Sandra during my recent visit to this location. She was very helpful and insightful and really helped me pick out products that would work well in my space. I would definitely recommend asking for her if you stop by!
A sales associate by the name of Katrina was very helpful,patient and kind as well as welcoming! She made this process very easy!
Ashely did a great job helping us pick out a couch for our new home! Milan Jimenez helped us pick out our new bed frame and mattress and did a great job
Quan Bryant was friendly and helpful and full of information. Made the process easy ! Thanks Quan!
Jourdain was amazing! he let us look until we were ready to buy and made the process seamless!
Ms. Dominique was AMAZING!! Her customer service was AWESOME!! She made the process to get our new couch, loveseat, & mattress a breeze. I’ll definitely be returning!
Dominique was very helpful in helping my wife & I find what we were looking for! We will we back in the future!
I was ready for this to be a stressful, headache of an experience - finding the right fit for your home is a challenge and getting the right touch isn’t always easy - but then I met Katrina Farmer and I could not be happier with my experience! Katrina was not only professional and knowledgeable, but gave us amazing guidance and was friendly and so helpful! I couldn’t be happier with my experience here - Katrina is the best!! If you’re coming to Ashley’s you have to ask for Katrina Farmer!
Milan was awesome during our couch search, helped and walked us through every detail. Would recommend him to any friend or family member!
I had to buy a power lift recliner for an upcoming surgery and my Furniture Consultant was Sandra Bush. She was knowledgable on everything about the lift recliners. Very Friendly and caring. If you visit Ashley Furniture ask for her. Bonnie Lowman 4/26/2024
Quan was very professional and took wonderful care of us! He made buying furniture fun! He was so patient and kind. Thank you Quan
Very patient and explained every piece of my purchase to me thoroughly!
Worth the time to go in and look at the difference in quality instead of online. Ask for Milan
Very friendly and knowledgeable staff on both days. I was accompanied by Cherrelle and she gave me the best options for what I was looking for that fit my needs. Please ask for her if you need any help!
Dominique was awesome! I was having trouble piecing together everything for my living room and she helped me find those pieces that matched my style and fit my room! Thank you Dominique!
Dominque Is a great salesperson she met all or needs with out being to pushy. Will be shopping here again !
Gage is an outstanding employee and very knowledgeable on product
Quaan Bryant gave excellent customer service Greatly appreciate all your help and being patient as we made our decisions
Sandra assisted me in picking out a sofa and was very helpful throughout the whole process!
Jonathan is super fabulous
Our sales lady today was Sandra Bush. Very nice person
katrina was a real help
Kim was great!! Very friendly and very helpful!! Will ask for her next time in store!!
Gage smiled and welcomed us soon as we stepped through the door. He helped us so much and we will definitely return. You need a new set? Ask for Gage!
Gage Davis was awesome. He was very helpful and took the time to explain everything and answer every question we had. Would recommend working with him if you are in the market for new furniture
Absolutely wonder Dominique
Dominique Williams was wonderful. She listen to what we needed and showed us furniture in our price range. I highly recommend her when you visit Ashley Furniture.
Sandra was amazing and we had the best experience buying our couch!!
Dominique did a wonderful job helping me with my new living room set. She helped me in Greensboro and in Winston. She is awesome.
Quan was great and very knowledgeable.
Mrs. Julie was absolutely amazing to work with
Michael was great! Very knowledgeable and helpful this is my second time working with him. And I always leave Ashleys happy and excited about my purchase!! He's a keeper!!😊 Frederick
Quan was great and really helped answer all our questions.
Milan was very helpful and patient!
Dominique was nothing but amazing !
Excellent service by Milan. Above and beyond. Thanks
Dominique Williams was great!!
Milan Jimenez was great and knowledgeable about the furniture he was showing. Enjoyed working with him.
Dominique Williams did an amazing job assisting me today. She’s an asset to the company.
cherrelle
Quan was so helpful today. Kudos!
Quan was the BEST!!! And cute to look at!
Gage Davis is the greatest.
Katrina was an excellent help in all aspects
Gage Davis is quality people. Gage helped us purchase two bedroom suits this week. Gage is a true professional. His communication skill set is leader quality. Gage listened and helped us find just the right fit in choice of furniture. Ashley should be proud to have a salesman of this caliber. Well done! Thank you for allowing us to share our thoughts. Sincerely Dr. Joseph Blankenship, Pastor
Katrina Farmer was amazing and incredibly helpful!
Dominic was amazing! She was extremely helpful and answered all of my questions.
She gave us the very best service and advice on our new living room suite! Dominique Williams is one of the best sales people I have ever had the pleasure of working with!
The great experience. I was treated with respect and never pressured. I feel I received a great value for the money and would recommend this gentleman to anyone.
I bought my furniture on 9/24/2023. I have already had 2 service calls for broken parts. The cushions on the couch are breaking down and sink into the frame. The cushion on the recliner is bowing upward and this is unexceptable. I reached out to customer service only to be told, if it can be repaired, that's my only option. The replacement parts they sent were damaged and VERY cheaply made. The only thing holding the cushion from falling through to the frame is thin elastic bands. When I refused these damaged and cheaply made parts, I was told the technician could have used some old and new parts to make it work. Are you kidding me ? This is BRAND NEW , EXPENSIVE FURNITURE ! This is what you call customer service ? This is completely unexceptable. Not to mention, I had to store these large boxes in my house for several weeks waiting for a tech to come out. I warn anyone who wants to do buisness with this company. In addition, as Im reading more reviews, I see another customer having broken issues with the exact same couch and recliner I bought. I too saved for a long time and wanted to do business with a local store. Learned my lesson !
Thank you for your time Quaan and for answering all of my questions
Mrs.Dominique was outstanding and gave me only the best help along with advice to learn more about credit
We are very happy with the service and the value we have gotten with our purchases. Dominique has truly done an excellent job helping us throughout the years.
We were impressed with how knowledgeable and helpful Gage was; he helped us reach a decision on the right sofa sectional to fit our family room, all the while setting the right expectations for delivery and installation. Our experience at Ashley was vastly different than some of the competitors, we'll be sure come back and work with Gage again.
Milan was an exceptional sales representative and was very thorough giving us all the information we needed to make a good decision
Nice place and no high sales pitch - freely to walk without making you feel that you must purchase something.. that said I bought Stern Fosters and few other mattresses and furniture totaling over $6k .. thanks for letting me browse in pease!! I will come back for more!!
Very helpful with any and all of our questions.
I arrived at the the store to look at mattresses, not knowing exactly what I wanted. Dominique patiently showed me multiple mattresses, and helped me find the perfect one. Great service!
Dominique was absolutely amazing helping my husband and I pick out a mattress, pillows, bed frame, and 2 end tables. We took our time deciding what we want, and she was very helpful and knowledgeable without pressuring us. The service we received today makes us want to keep shopping at Ashley.
Gage is the best! Felt more like a friend than a salesperson. Initially we purchased somewhere else but returned those items so we could work with Gage! We bought bedroom, dining room, and living room furniture - and Gage is knowledgeable about every bit of it. We highly recommend Gage!
Dominique Williams was amazing and answered all of our questions
Dominique Williams was a great sales person
Cherrelle was awesome and was so helpful and patient with us !! Definitely ask for her when you go to Ashley’s !!!’
Dominique was the seller
Johnathan Guthridge, Awesome salesman!!
We purchased a purple bed and paid about 13K for everything. The sales were great upfront but they way over promised on the delivery. One to two weeks was promised and it took about 4 weeks. They also sold us all the purple sheets, covers and pillows. When the bed arrived we learned that the pillows were queen and not king size. I guess we should have questioned that but it just didn't cross our mind when they put the order together that they would not let us know that they don't carry the king size. When we asked them to make that right they offered us 100 dollar in store credit, which wouldn't help solve the issue nor be compensation for their delivery taking twice as long. When we called to reference the same bed from Mattress Firm, we also leaned that they had a comparable base priced at around 800 vs the 2200 we paid Ashley. We wanted to support a local company but learned the hard way that we should have done more research first. It felt like they were willing to say anything to make the sale and once that was done they just didn't care about the client.
Very nicely run store.
Milan is the best consultant I have had the pleasure of meeting at any furniture store I’ve ever been to. He was so helpful and polite from the very beginning. He is also patient with the many questions I had and helped me to find the absolute best fit! He took the time to genuinely understand my needs and concerns which I appreciate so much! Thank you again Milan! 😁
Milan was amazing & so nice to work with
Kim was a great help as we shopped for furniture. We took our time and looked at lots of options-she never made us feel rushed or pressured! Can’t wait until our new furniture arrives-thanks Kim!
Dominique was amazing! Amazing service!
Kim was very helpful. Very patient and professional.
Jourdain was great!! Super helpful, made the couch buying process so simple!
Gage Davis was the best! Very friendly and knowledgeable and treated our family with the utmost respect and kindness! I would recommend this store and Gage for all your furniture needs!
When I visited an Ashley store, the sales staff was very friendly and helpful as I selected my purchase. The sales floor was well organized and made it easier to view the furniture. The recliner that I purchased was delivered in a timely manner. Time and date of delivery were communicated by text and phone, and the deliverymen were professional and careful. I'm very pleased with my new recliner - very comfortable and looks great!
I like the looks and quality of my new dining room chairs. I also appreciate the fine customer service that Ashley provides. Thank you.
Gage Davis was huge help and made my purchase quick and easy. Look forward to working with him again in the future. Wonderful experience!
Milan and Cherrell were extremely knowledgeable and helpful in our couch buying process!! We will be back!
Dominique was super helpful and patient. She worked really hard to help me find what I really liked and needed at a price point that was comfortable for me, which was not easy! She was very personable and professional. Great experience thanks to Dominique!
We selected Ashley for their great prices and quality. Very positive experience! Setup looked easy because of the two professionals doing it. Would definitely recommend.
Awesome and hassle free experience! Dominique Williams provided us with a great service and answered all our questions! A+
Milan was great
Quaan Bryant was excellent to work with! He guided us through several options to meet our needs, and found us a great deal on a quality option.
Dominique was super helpful!
Dominique was pretty dope
We found the bedroom furniture that we were looking for. There was some confusion with the king size bedframe as to fitment with our Sealy adjustable mattress set up. By the time we added the adjustable frame and mattress, the whole bed was too tall for us to use. Terri Dotson was very helpful and offered to make it right at no cost...we could either return it and try and find another bedframe to match the dresser and nightstands or swap the whole set for another set. We like the bed so much we decided to use just the mattress. The fact that they offered to make it right speaks volumes about this company. Thank you,Vic and Mary Hardy
Amazing customer service, Quaan was very helpful and friendly felt very comfortable and happy with my purchase!!! y’all not paying him enough he did amazing ! 🫶🏼
Gage is awesome! We thoroughly enjoyed working with him… we look forward to working with him in the future.😃
Gage was alright
Charrelle was my sales person when I went to the store looking for a sectional couch. She was very informative, professional and reliable updating me about the status of the couch. I was very happy to share my experience with Charrrelle I would highly recommend her to anybody.
Micheal Jones was amazing at Ashley. He was very patient and worked with my husband and I. We are expecting, so we walked us through the best mattress for the current state and moving forward. Would highly recommend him.
Dominique Williams was awesome in her service and provided good options for our needs.
Dominique Williams was wonderful with us, she took care of us and such a lovely person.
Milan was super helpful and made purchase easy!
Jourdain McCord was so helpful! He helped us for over 2 hours to find the perfect furniture. He answered all of our question and went above and beyond to help my daughter find any pink thing in store after she walked in and told him she wanted something pink. He moved different end tables around to the display with the sectional we had picked out so we could so exactly how it would look in our home. He was amazing. Thank you!
Dominque was very friendly and helpful, intelligent knew what she was talking about
Dominique provided the best customer service!! I would highly recommend her for all home shopping!
Julie was the best from the time we walked in the door to the time we left. Very knowledgeable, kind, and helpful. Will def be back to see her for all our future furniture needs. Super personable, and not pushy. Let us roam and pick and choose, and compare and even was just involved
Sales associates will lie about ship dates to make a sale. Take your money elsewhere.
Milan Jimenez was amazing to work with. He helped me find everything I was looking for and was also able to get things down to the price I was looking to pay. Exceptional customer service and I will definitely return to him for my future furniture needs. The manager Lonnell was also amazing! Such great service :) Thank you so much!
Cherelle was absolutely amazing and made my experience not only enjoyable, but seamless as well. Highly recommend asking for her if you visit!
Katrina Farmer’s guidance was excellent! Katrina explained the difference between brands, what they were made of and made sure that I was well informed about my purchase and every option that came along with it. I left with confidence that I made a fully informed, right decision for myself in what I wanted and was looking for. The fact that I wasn’t rushed or harassed gave me plenty of time to shop around for additional pieces and Katrina was more than happy to explain and assist! The most pleasant, pressure free shopping experience I’ve ever had. Katrina Farmer is the person to see if you want to go home happy and headache free!
Jourdain McCord is AMAZING!! He provided me & my family with THE BEST experience we've EVER had shopping at ANY furniture store!! He was extremely friendly & helpful! Jourdain was respectful of giving us ample time to talk amongst ourselves & knew EXACTLY when to step in to offer suggestions & helpful advice!! We walked out with EVERYTHING we needed thanks to Jourdain & we don't have enough words to thank him for all he did today for us!! This is beyond a 5 star experience due to Jourdain!!! We'll definitely recommend Jourdain & Ashley Furniture to everyone!!! THANK YOU JOURDAIN!!!!
Katrina was super awesome with helping us with what we needed. So glad to have had a wonderful experience!
The service was excellent! Thanks to Cherrelle for showing me different options for a living room suit and being very informative and kind. She went above and beyond the call of duty to help make some decisions within my budget. Very helpful I highly recommend!
Did not have the type of recliner I was looking for but did carrier a lot of nice furniture.
What a friendly place to do business! My salesperson, Terri Dotson, went above and beyond to help me find and decide on the perfect piece. I got just what I wanted.
The Winston Salem Ashley Furniture store is the best place to get furniture. My wife and I looked at many other stores and Ashley was the best product for the price. It was a low pressure shopping experience. Very good selection and very good price for the quality you get. I highly recommend Mike, he is a very knowledgeable salesman and helps in anyway he can. He is awesome.
QUAN B. was very helpful & amazing, such a great salesmen!! The best!!
Quan was awesome. Patient and helpful!
Thank you to Mike from Ashley Furniture in Winston Salem! We appreciate your service!
Gage Davis is an EXCELLENT salesman!!! Made putting together a living room a breeze!!!
We were helped by the assistant manager in this store. She was very nice and friendly. When she thought we were going to buy $4,000 mattress. Her tone changed rapidly as she found out I was not going to spend that kind of money and not going to overspend for bed covers. I hope I like the mattress. If I don't I will return it. I don't plan on shopping at Ashley furniture again.
Jourdain was extremely helpful in helping us select a new sectional for our new home. Jourdain was not over pushy or over bearing and any time we had a question he went above and beyond to reorganize the furniture to help get us exactly what we needed. Excellent pricing and customer service.
Quaan Bryant was very helpful and pleasurable to work with. This young man is a breath of fresh air in the sales industry.
Katrina Farmer very kind and very helpful one of the nicest people I have met
Katrina was so helpful and helped us get the best mattress for the best price! She was patient and kind throughout the whole process.
Gage was a great help today, very attentive and helped us get everything we needed at a reasonable price!
Had such a great experience shopping for a couch here. Katrina was so sweet and knowledgeable and helped find the perfect couch for me! Very pleased with the customer service here and quality of products at reasonable prices.
Worked with Katrina. From when we first stepped foot into Ashley’s until buying a couch, she was there to help and also showed us lots of other products we were interested in. She is very good at her job :)
Good salesman. Product over a month late. Still waiting on additional furniture they came in broken supposedly but didn’t communicate that. Also busted light fixture in daughters room.
Cherrelle was fabulous to work with. She let us look and find what I needed without pressuring us into anything which I loved. She told us the different options and availability and even sent us a card after the furniture was delivered. A very pleasant experience and I will definitely ask for her the next time we need anything!
Very helpful staff, kind and courteous
We had an excellent experience today! Dominique helped us find very reasonable options to begin financing a sofa that my fiancé absolutely loves. She was down to earth and relatable and made the experience very easy, transparent, and enjoyable.
Really like Ashley for the price range and sturdy quality of their products. My go to store for all kinds of furniture.
Quan was fantastic & patient. Personal and extremely helpful. Friendly and exactly what we needed to walk out with a new living room we’ve been needing for too long.
All I can say is thank you so much for an awesome experience at this store ! Milan Jimenez went above and beyond in customer service and knowledge in helping us pick out a beautiful headboard and mattress . His positive attitude and patience is so inspiring in today’s world . We need more Milan’s ! What a breath of fresh air . Thank you again Ashley and Milan .
Jordan was very helpful, patient, and welcoming. We recommend and will use again in the future.
Dominique was great!!
Mike was very sweet and helpful to purchase a mattress. Less time with him.
This was our first trip to Ashley furniture but we had a great experience! We were met immediately by Katrina but never felt smothered or pressured. She was very knowledgeable and made our trip well worth it. Very pleased and will definitely go back!
Highly recommend using Cherelle from this store, she has helped us furnish our whole house. We have used her on multiple occasions for different purchases from Ashley Furniture. She always gives us the absolute best price and always has gone out of her way to make sure the customer is satisfied. So next time you’re in this store ask for Cherelle.
I had a great experience at your Ashley Store In Winston-Salem, I want to send a special and very grateful Thank You to Cherrelle, she assisted me in a recent purchase.
Quaan did so good in helping me find the perfect furniture!! Thank you so much!!
I had a lot of questions, Cherrelle was so kind and answered them all! Great experience!
Everyone in the was very helpful and accommodating. Will definitely recommend this location all my family and friends.
This store has the nicest employees
Honestly, for a process I thought was going to be stressful I had a great experience ,and was very pleased with help from Ms.Cherrelle. Such a sweetheart! I can be a bit indecisive ,but her patience and professionalism put me at ease with making a decision for my new home. Now I know who to call! Thank you for your help Cherrelle!
Cherrelle was amazing, she wasn’t overbearing, gave us options, and gave us time to talk without feeling pressured.
Awesome store awesome service
Nice furniture. Excellent, Customer Service! I brought my Mother here a few weeks ago, looking for a specific color Dinette, that seats 6. We finally found one she loved, but it was a little steep for our pockets. The CHAIRS were $250. apiece! 🫣
Dominique was phenomenal! Super patient with us (we couldn’t fit the life of us figure out what we wanted) she’s quite literally the best I highly recommend asking for her!
We just bought a couch from Dominique and she was the bomb! She was very patient and helped us throughout the buying process. Will definitely come back to work with her for a future set!
We had a great sales person. Reasonable prices. Delivery guys were prompt.
Julie Mitchell provided me with an exceptional shopping experience. Thank you Julie!!!
Dominique was so helpful. I would recommend her to anyone. Very friendly and cares about the customers.
Thank you Dominique Williams (Assistant Manager) for all your help. Dominique listened to our concerns. She worked with us to find the perfect fit for our home. The prices are better then compared quality furniture. We did shop around first. I will definitely be going back to find what I need for the rest of my house. We are just waiting for our delivery. I'm sure the delivery experience will be just as good. If not I'll let y'all know!
Great Customer service, quaan was the nicest and best help , would def come back
QUAAN IS FANTASTIC! GO SEE HIM FOR ALL YOUR HOME FURNISHING NEEDS.
After waiting weeks for some home, decor, it finally arrived. I went to the store to pick it up. I noticed the display that was up prior to…. Some was down. I was given used and dusty parts of my order. Some was new in the box. Buyers be aware of this ratchet store. I stop fooling with Ashley‘s furniture a while back, but thought it would be OK to buy accessories. You can’t even trust the accessories.
Purchased a living room suit from Dominique Williams she was very professional, sweet and accommodating
Purchased a living room set and Dominique Williams provided excellent sales support meeting our budget and was very courteous and professional. Enjoyed working with her.
Dominique Williams did a wonderful job assisting and guiding me through my furniture shopping journey today!! I highly recommend asking for her.
Dominique was wonderful to deal with. We will be repeat customers.
Dominique was knowledgeable, attentive to our wants and needs, and just overall a pleasure to work with.
Dominique helped us find the perfect Purple pillow!
Dominique was helpful with helping me find the perfect pillow
Dominique was awesome and we will be back to buy from her again
The moment we walked into Ashley we were wonderfully greeted by Dominique Williams! She was so patient and kind with us as we were searching for a couch and chairs. Her assistance was so helpful and we were able to find our dream couch for the living room! Thank you so much Dominique!! Hope you have a very Merry Christmas! 🙏🏼
Julie and Dominique provided us with great purchasing experience. They made the process extremely smooth for us.
Dominique helped us pick the perfect mattress for our new home!
Dominique was very knowledgeable and helped us stay within our price range!
Dominique was excellent!
Dominique Williams was a great help today!! She made my holiday planning a success!!! Thank you again very professional and patient and will come again!
Quan was very helpful with our purchase. We appreciated his knowledge about the product and friendly manor.
Recently, I visited the Ashley store on Hanes Mall Blvd to search for new furniture. I was fortunate to meet Cherrelle to assist me with this endeavor. I appreciate her sales approach which allowed me the opportunity to look at the products of my interest without feeling pressured. She checked with me periodically to address any questions I had and made the purchase process easy. You can ask for her to assist you and I assure you, you will not be disappointed.
Quaan Did a wonderful job. Answered all of our questions.
Very good person. 💯
Cherrelle Dowell was the best sales woman that I’ve dealt with in many years
Dominique Williams is a very friendly lovely lady. I had a great experience at the store
We love Dominique Williams at Ashley Furniture! She has been such an amazing help finding my mother-in-law new furniture. 10/10 recommend Dominique :)
Good products, customer service and efficiency.
Quantity was exceptional and very helpful. He deserves a raise!!
Dominique was very helpful in showing us our options and helping us walk out today with a couch. Thank you so much!
Dominique was amazing she helped us as soon as we walked in. Super friendly and very inviting !
Amazing customer service
Dominique was wonderful to work with!! She was very knowledgeable, patient and super nice! She showed us many options of furniture for the room we were trying to furnish. I would highly recommend her and this store !
Great shopping experience! Tons of selection with a clean and cozy showroom. Quan was very helpful by walking us through different options with no pressure.
Dominique Williams. Greeted me when she noticed me. Spoke with me. Took the time to answer all my questions, and concerns. She was and is a true professional and a pleasure to talk to. Thank you Dominique 😊
Katrina did an excellent job with helping us purchase our brand new couch. Very friendly & welcoming.!
Worked with Gage, he made everything easy and made I had everything I needed. Very knowledgeable and helpful.
Dominique was amazing! Super friendly, helpful and knowledgable!
Cherrelle took great care of us from the minute we walked in. She helped us furnish every room we needed for an excellent price. We are very satisfied and will never buy furniture from another store!
Dominique was very kind and helpful! She helped us get the best deal on a couch we love.
Gage Davis was amazing! I told him I was looking for a sectional or a sofa chase that would be comfy and fit well in my small apartment. He took me straight to a sofa chase that was just the right color and size as well as comfy. I bought it that day. You need more people like him!
I had a really positive experience with Dominique. She was super helpful and quick in assisting us. I highly recommend her if you're in need of assistance!
(Translated by Google) Dominique was very good and helped us in our experience, she was great with her (Original) Dominique fue muy buena y nos ayudó en nuestra experiencia fue súper con ella
Dominique was great and very helpful!! Thank you so much 💖
Quan was extremely nice and patient with me. The manager assisted me above measure. Please go and see Quan for your furniture needs.
Dominique was fabulous!
Dominique W was fantastic
Got a good deal on my new dining room furniture. TY Katrina.
Why advertise door busters? You don't open until 10am on black Friday on Hanes Mall Blvd in Winston Salem? Guy at door says they have lots of meetings. Hope the meetings make up for lost revenue.
What an incredibly awesome experience. From the minute I walked into the store and met my sales lady, Teresa Dotson...it was a great experience. She helped me choose the exact furniture I wanted and had it delivered within 3 days. I would recommend this store to anyone looking for great service and needing furniture.
Great atmosphere with polite knowledgeable staff. Would definitely recommend. Katrina deserves a raise
Easy shopping experience with a very knowledgeable sales person. Cherrelle Dowell is excellent!
absolutely will never buy from them we bought a warranty...each time we tried to get the work done it was not, for a year they kept ushering us around finally took picture's ( a year later as they requested)...and they said no stains would not be removed! Waverly, is batter for this kind of furniture!!!
Cherrelle was wonderful and kind and I am so glad she helped us shop for our new family room furniture. Her expert advice helped us determine what was best for our home and I will ask for her again when we need more furniture.
We had an amazing time considering purchasing furniture can be a little frustrating. Dominique Williams was patient and so helpful with everything. She answered all our questions and was incredibly knowledgeable about the whole process and all of the pieces we picked out.
Dominique was very helpful and patient with us!
Cherrelle was super helpful!!! We are so excited to get our new furniture!
Dominique was so attentive and knowledgeable and extremely helpful. Thank you!!
dominique was so so helpful in picking my couch out! she knew the inventory so well and helped me find something perfect!
Katrina was Very helpful and cheerful
Dominique was super helpful and quickly help us to find the sofa we were looking for. We leave Ashley very happy with our new sofa
Donya was amazing to work with. I called and talked to her about what I was looking for. She sent me pictures of the options and the colors they had available at the store. She even stayed late to meet with me and discuss my options. Donya went above and beyond. If you need furniture, you should go and ask for Donya!
Cherelle was very efficient and helpful. She was mindful of my time but still ensured that I understood all aspects of the purchase from financing to delivery.
Kim is an amazing sales associate. Kim was very welcoming and her product knowledge is superior. Kim was very helpful with understanding my home shopping needs. Kim's customer service was great as she also included my mom in conversation as I shopped around the store.
Katrina Farmer was AMAZING. She made the experience of buying our couch so easy. Super friendly and super knowledgeable. 5 star experience!
Great experience! Dominique was attentive and knowledgeable. Th whole transaction took less than an hour
Very friendly service. Large selection
Dominique was very helpful in purchasing new furniture.
Dominique was a great help with our purchase!!
Cherrelle was very patient and knowledgeable with the entire process. No pressure sales approach and super friendly.
Cherrell was wonderful, very knowledgeable, always a smile, great to work with, Highly recommend 💕💕💕
Rep (Gage Davis) was an Outstanding customer service representative, and took the time, and paid attention to detail. Give him a raise. He received exactly what we came in to purchase, and wasn’t pressured.
Katrina Farmer help me today and she answered all my concerns on financing my purchase.
Great event with Efton Reid #4 at Ashley Furniture today.
Julie Mitchell was our consultant, who helped us find the perfect couch/loveseat for our home. She was very knowledgeable, respectful and friendly! We highly recommend Ashley’s furniture.
Very good customer service/sales. Dominique Williams provided us with exactly what we were looking for and was very friendly and professional.
Love our stuff, and the staff at the Winston store is great.
Great shopping experience. Thanks to Katrina, for being so helpful! We will be back soon.
Katrina was awesome
Katrina was great!
Milan Jimenz, Winston Salem Hanes Mall Blvd assisted me in making a thoroughly informed choice in the purchase of my sectional. I visited the store 3x and texted him as well. I researched online and had loads of questions. Poor man, remained professional, courteous and extremely patient with my numerous inquiries. He is an expert on Ashley furniture and I was impressed with his knowledge. I have already referred a friend to him. Thanks Milan. Can't wait to get my sofa!
Dony was excellent and patient while we shopped around. Great atmosphere with all the employees speaking as they walked by. Love our couches we purchased and look forward to doing business with them in the future.
Dominique was so helpful, friendly, and patient with me! Great experience. Will definitely visit again!
This was the best experience I've ever had furniture shopping! From the moment I walked in, Donya greeted me with a smile; asked my interests, and directed me in the areas of the showroom that might peak my interest, while not intruding on my time to shop around! She is so eloquent in her sale that I didn't even realize she got my attention, then continued to walk around with her for hours! She is so knowledgeable about every piece in the showroom! And am I so glad that she was! have an amazing living room set that could have only been obtained courtesy of Donya! She worked tirelessly to check payment plans, options, etc, even came to my car and helped me measure for things to take home!!! She even text me 2 days after I left to ensure I was satisfied and happy with my purchase! I cannot recommend Donya enough and I already have her earmarked for my bedroom design! DONYA IS AMAZING! In a world that has lost its luster for customer service, she is a welcome breath of fresh air that makes you once again feel like the customer really matters.
My wife and I purchased living room furniture on 10/22/23 and were assisted by Dominique Williams. She was extremely nice and knowledgeable and continually updated us on prices of different sets and options. Great to work with.
Donya Nazari was great and provided exceptional customer service to me and my mother today.
Dominique was great and very friendly! She helped us have a great experience today at Ashley furniture!
Dominique Williams
The associate Jordan at Winston Salem Ashley Home Store went above and beyond to get me the best deal possible for my Havalance bedroom collection. I would highly recommend Ashley Home Store to anyone. The delivery went smoothly and quickly! My only complaint with the delivery process is the 2 gentlemen didn’t clean up the tiny styrofoam pieces from unboxing the furniture. Otherwise everything went perfect.
Sales is awesome; however, the quality leaves much to be desired. Still for deliveries, and for refusals, because the fabrics for a sectional aren’t matching.
Gage was such a great help and super patient as we picked out our new furniture. He helped provide all of the options and spoke with us through our thoughts. We will definitely be returning to Ashley for any future furniture needs!
We worked with Gage Davis today. He was very friendly and knowledgeable. He let us browse the store without feeling rushed or pressured.
Gage was awesome to work with. Super friendly and helpful!
Katrina was very friendly and helpful in our purchase decision. Thank you!
We went to several furniture stores but decided to buy at Ashley. They have great products, competitive pricing and the best customer service. Our consultant, Gage was very knowledgeable and showed us around the store. It is this one on one customer service that made us want to buy from Ashley. We will definitely be back and we will definitely be working with Gage again
It was such a pleasant experience working with Katrina! She was extremely helpful, answering all my questions promptly and helping me find furniture that met my needs. I’m transitioning to a new house, which can be stressful, but Katrina really made this shopping experience very easy.
Dominique new exactly what we needed as soon as we walked through the door. Didn't even need to look at another piece of furniture.
Gage Davis is professional. Gage took his time make sure I was pleased
Ok.
I bought a pretty expensive massage chair from Ashley Furniture in winston salem on July 19th. Less than 3 months ago. Last night, while reclining, it made a big pop sound and a bright white light flashed. No longer working. Ashley said it's covered under warranty but I have to pay for labor since I picked it up vs having it delivered. $100 PER VISIT!! are you kidding me?? I already paid an arm and a leg for the chair. I am so livid. It's not even 3 months old. They lost a customer over $100. I've called numerous times and get the too bad, So sad response. They won't send someone until I pay $100 up front. They should be ashamed of themselves. Update: I emailed the contact given 5 days ago and have not received a response given. I asked for documentation stating that I am supposed to pay for service under warranty.
Jan Scott has been a lifesaver picking a bedroom suite with me. Toddles to her!!!!!
Donya was absolutely amazing and super helpful with our purchase! While keeping a respectful distance to allow us to shop peacefully, she was there when we needed her and now thanks to her we have our perfect, cozy furniture in our new abode.
Gage was a great salesman. He made our purchase easy.
Gage was very knowledgeable and super quick at helping us find exactly what we were looking for!
Dominique was a great help and so sweet!
Dominique was amazing ! She helped us find exactly what we needed and gave us plenty of time to think and look at our options! Great personality and will definitely be back because of her!
Dominique Williams was amazing!!
We were able to work with Gage during our shopping experience and he was very helpful and engaging during the process!
Dominique was truly amazing! Such a great shopping great experience. Highly recommend this location!
We bought a dining room set and 3 barstools from Donya Nazari. Donya had a wealth of knowledge and was the only reason we bought from Ashley Furniture. We came away impressed with her professionalism and willingness to go that extra mile to get us what we needed. She is our go to person when we need furniture in Winston-Salem. Highly recommend. Thanks, Donya!
Most of my furniture I have currently, I purchased From Ashley Furniture.
Dominique was very patient and helpful in making my mattress and pillow selection.
Great easy fast sweet and simple love that she needs a raise
Jan was very patient and kind as we searched for a living room set for our new house.. she was very thorough and made sure we understood everything. Thank you!
The ladies at Ashley's were very helpful and patient!
Terri was very helpful in us finding a sleeper sofa for the kids playroom. She took us right to what we were looking for and answered any questions we had!
Dominique was awesome!
Jane
Dominique was great to work with!
We had an amazing experience with Dominique! She was so knowledgeable, helpful, and friendly while we looked for a new sleeper sofa.
Great experience. Dominique did an amazing job at listening to what I wanted and showing me all options. She was able to keep me in my budget and without hesitation answered all questions. 10/10 recommend Ashley Furniture and Dominique as your floor person.
Ashley furniture is always one of our go to places.,this time we purchased a swivel chair for our sunroom. Classic design for a very reasonable price. Kim our salesperson was awesome to work with.
Dominique Williams makes my shopping experience great. I enjoyed having her help me with my shopping. I would recommend coming here
Dominique was so helpful and very friendly! Stayed over to make sure our order was correct and processed that evening. Great customer service.
Kim did an excellent job! She helped us find everything we were looking for and kept us within our budget. We had been to every furniture store in Winston and the surrounding areas and this is the first place that had exactly what we were looking for. We will definitely be back in the future. Thanks again, Kim!
Prices are super expensive, not a lot of selections that I am used to in colorado. Didn't find what I was looking for
Overall a great experience! Katrina was very knowledgeable, extremely pleasant, offered suggestions without being too pushy and was willing to walk all over the store - multiple times - with me - to make sure I had everything I needed. I highly recommend Katrina at Ashley Home Store at Hanes Mall Blvd.
Gage was great….. very nice. got us what we wanted. thanks so much! 😃
Dominique Williams was phenomenal!!!
Our experience with Dominique was great! She was very helpful & patient throughout our shopping experience. We have shopped at other Ashley's Stores, & Dominique by far was the best sales person.
Dominique is an exceptional sales person! She went above & beyond to help us furnish our new home in Winston Salem.
September,2023 I had the pleasure of meeting one of Ashley most valuable home furnishing consultants. Ms. Julie Mitchell (Hanes Mall store) was very pleasant and attentive to my needs. She was very informative and patience with me. She showed excellent customer service I would like to give her a 5 plus stars for the awesome experience she provided.
Went with my family to check out furniture and was helped by Dominique! Very sweet and great service, got recliners and a couch.
Had a great experience with Katrina!
Julie was very kind and a great help! Have bought many times from Ashley. Always top notch and impeccable service!
Great experience, Katrina was easy to work with!
Gage was very helpful! Welcoming, genuine, and understanding. Got us a great deal and just what I was looking for! Thank you!
Dominique was phenomenal to work with. Very helpful kind and quick
Dominique, the assistant manager there, was extremely helpful in finding us the perfect couch for our home.
Great customer service by Katrina Farmer! She was very patient and helpful with the purchasing process!
Jan Very nice and helpful.
We worked with Kim Hanson at this store and had a great experience. She was helpful and knowledgeable. The bed is solidly made and we are very happy with the quality and the great price. We love our new bed and mattress!
Gage Davis was the sales consultant that helped me. He made the process painless and easy. Very nice guy
My wife and I are buying a new house we came in very close to closing and Dominique took her time with us, sold us our furniture, and when we had technical issues Lonnell came over to help providing a solution to our problem. We are always loyal customers and we will come back to Ashley and seek out Dominique and Lonnell for our future furniture needs.
Jan was very helpful
Jan was excellent, not pushy but answered all my questions. Great service we will be back!
Very helpful and courteous. Patient as I tried to decide! Helped with ideas!
I cannot express my gratitude enough to Dominique Williams at Ashley Furniture on Winston Salem NC. Her knowledge, professionalism, kindness and patience made my furniture buying experience a great experience. This is my second experience buying furniture for my home and will not be my last. Dominique is truly an asset to Ashley Furniture. Thank you Dominique!
Salesperson was willing to help us even though we walked in at 10 minutes before closing. She was patient with us as we made our selections. Check out was fairly painless. Item arrived in less than a week. Delivery at the house was great.
Jourdain McCord was great!
Jan was awesome. Very helpful. Good overall experience.
Jan was amazing with assisting us!
I not a big review person but I just wanted to leave a review after an AWESOME experience at the Ashley Furniture in Winston-Salem, NC! Terri greeted me at the door and was very patient with me as I was unsure about what I wanted. She took the time to show me various options and went above and beyond to meet my needs. I purchased a Master Bedroom set, a tv stand (with a fireplace) and a BEAUTIFUL dining room set! Lonnell (the manager)was also a great! He was cognizant of my budget and helped sweeten the deal during checkout 😉 He was VERY knowledgeable and resourceful. Overall, the team as a whole was very accommodating and I am very happy with my purchases! If you’re looking for great quality coupled with phenomenal customer service head on down to Ashley Furniture and tell them Sharon Davis sent you!
Sherri was such a huge help! She helped us to compare several recliners and love seats for our living room, and she didnt rush us or make it seem like we were a bother to her. I will be back again for sure to have Sherri help us out.
Dominique was awesome! Always provided us with the information we needed to help with our decision but didn’t “hover”.
Jan was great!
Cherrelle has been a consistent and knowledgeable Sales person every time I’ve visited Ashley in Winston-Salem! She provided great customer service and follow up on my orders and delivery from years ago in the Greensboro location and I have continued shopping with her ever since. She has a positive outlook and even when I couldn’t find the pieces I wanted, she made amazing suggestions that fit my home and taste perfectly. I I trust her with sales recommendations, and her knowledge of the industry and brands. I would absolutely suggest you ask for her if you need help in interior design and outfitting your home or redecorating.
Cherrelle was great!!
Having recently moved into a new home I was shopping around for furniture. My aim was to walk in to Ashley furniture store, look around and then move onto the next. I was greeted and welcomed by a lady with a broad smile who introduced themselves as Kim. All the staff I interacted with were not only professional but warm and knowledgeable however it’s Ms. Kim who stood out for me. Ms. Kim offered to show and guide me around the store as we discussed my furniture needs at length and I was sold probably two minutes in. She was warm, knowledgeable, resourceful as well as energetic in everything she did to cater to my furniture needs. I would like to thank her for being patient as I had a plethora of questions and also, for guiding me through this process as it is stressful generally. Her ability to communicate is simply outstanding with impeccable timing; even after making purchases and concluding our business, she did follow up with updates regarding the delivery schedule and also if I was enjoying my new furniture once it was delivered. That was an amazing experience!
Donya was excellent! Very pleased with the customer service received!
Dominique was extremely helpful and knowledgeable. The kind of service and assistance everyone should receive!
Julie is the best sales person and provided great customer service!
Dominique is the best and outstanding customer service
Jan was great
I had a genuinely pleasant experience finding both a new sofa and bedroom suite. The Sales Representative , Donya , was so helpful ( as well as patient ) as I went through out comparing styles , options and prices . She provided all the information I needed to choose the items that checked all the boxes for Me , which I really appreciated. The Manager was also very pleasant and accommodating . Thank you both !
Donya was wonderful to work with. She was patient and very helpful. We'll be back to see her, if we need any more furniture!
Cherrelle Dowell was a great help. She directed us to just the right mattress based on our preferences. She worked with us and didn’t rush us. Professional and personable. Mattress delivered with no issues. Very happy with our overall experience and purchase.
I had the best experience at Ashley Furniture Store in Winston Salem, NC. I purchased an entire living room suit including an accent chair and rug along with a complete dining room set. I even bought some accent pieces that were a very good marked down price. I had an excellent sales team working with me that included finance and tech. I would recommend this store, the salesperson (Jan Scott), finance (Dominique) and if needed, the technical support guy (John) to anybody looking for good furniture at a nice price point.
Cherrelle dowell was beyond helpful and very professional. Helped us get the best deal too!!!
Cherrelle dowell was so helpful and professional. I’ll send more to see her to buy great furniture
Great experience. Cherrelle was very helpful
I recently moved to the area from another state and decided to check out some furniture at this location. There was a wonderful soul by the name of Kim that was an absolute gem. She greeted me with a warm smile and gave a thorough explanation of the layout/current deals. The reason why her customer service was top notch, in my opinion, was the fact that she wasn't pushy or shark-like. She told me to have fun and said she'd come back and check on me, which she totally did. She even showed me some of her favorite pieces. I ended up ordering everything online, but I can 100% say that my final furniture selections were based on her expertise. 100/10 would recommend! Thank you, Kim!
Great customer service! Dominique was very helpful and friendly!
Dominique was absolutely great.
Dominique was amazing!
Jan was great! Very helpful And courteous.
Lovely And Knowledgable sales lady!
Me and my husband love this store !! It was our first time there and Gage Davis did awesome and sold us a awesome couch !! Thank you!!
Dominique was great to work with!
We had a wonderful experience shopping for new living room set even though we arrived close to closing time. Katrina is the best! We are happy with our new recliners.
We purchased furniture at this store on July 29. We received excellent customer service from Katrina Farmer. She was unreal patient and worked diligently to satisfy our needs. We really appreciated her. We will ask for Katrina when we return.
Katrina was really sweet and helpful. She knew exactly what she was talking about and what we were looking for! Definitely coming back to get furniture!
We came in looking for a sectional and Gage was absolutely amazing. He helped us when needed, wasn’t pushy and listened to our needs and helped reach our goal. We left happy and excited with a new couch delivered not even a week later! Thanks for all your help!
Katrina was amazing! Kept our group of 5 entertained and got us out with a new couch and purple mattress for my grandparents. So happy with the service we received.
Jan was efficient, helpful and very respectful.
Dominique Williams is the Best Assistant Sales Manger ever. Thank you for assistanting me. KImmy
Dominique provided me with amazing service!!’ I came after my mom also had a great experience and loves her furniture from 2020. Looking forward to ordering some pieces. Natalie
Dominique is the best sales manager I've worked with!!
Dominique Williams is the best Manager at Ashley. If you need any furniture or interior design tips, dont hesitate to reach out to her!
Kim was amazing! She was so helpful and directed us to exactly what we were looking for. She provided her contact info in case there were any further questions. She was wonderful. I highly recommend her as a consultant.
Jane was super helpful and gave us very good information about the product we purchased. Awesome customer service!
Had a very nice shopping experience at Ashley Furniture, and Terri (sales rep) was a huge part of that! She was patient with me over the course of two visits, and took the time to explain the different sofas and pricing. I really appreciate her help.
Dominique was an amazing representative today. She was helpful in finding items for me that interested me in the short time I was there. Thank you again!
Jan was fantastic, great help
Jan was very knowledgeable and helpful! A delight to work with!
Came in last minute(7.45)not knowing they closed at 8... but was welcomed in regardless by Katarina who was extremely helpful and answered questions I didn't even think to ask! I had been to another location earlier this same day and left very confused and dissatisfied, and fortunately after coming to this location Katarina saved the day and gave me peace of mind!! I haven't seen this type of customer service since before covid. You guys have a gem.
I had an amazing experience with Dee. She went above and beyond to help me find what I wanted. I have never been to Ashley before but now because of her I will return.
Dominique was amazing! She helped us find exactly what we wanted. We’ll be asking for her every time!
Helpful, knowledgeable, personable! Our salesperson Dominique knew the piece we were going to choose before we had even laid eyes on it. We will be asking for her every time we come back.
Katrina, was very helpful and should us a the perfect couch for us.
Dominique Williams was the very best she helped us find the sofa we were looking for
This is my 4th time coming back in to see Mike! We have purchased 2 beds(mattress as well), a recliner, and a sectional. Love the experience with him and never feel pressured to buy something just to buy it. Gage is also a very sweet salesman as well. Super welcoming and helpful. I will always come back to see these two!
Kim was an exceptional sales consultant. She was very instrumental in helping me get the best selection of furniture that I was looking for to go in my home. I would thoroughly recommend her to friends and family. Thank you again Kim.
She was so helpful and patient
Dominque was amazing. She was there to listen and help me with all my needs. She is one person I would come and see again.
My time at Ashley’s furniture has been a breath of fresh air, especially with Julie! I am a college student, with a limited budget, moving into my first real apartment. If there is an employee of the month or year, it should go to Julie! She was very professional, well spoken, and efficient in guiding me through the decision process of furnishing my new apartment. With that said, Ashley’s furniture will forever be my first stop when searching for new furniture! Thank you Julie!!
Awesome service from Terri. Very informative and pleasant sales experience..
Very knowledgeable. Excellent service.
Milan was awesome!
Gage was the person that helped us with the purchase of our new bedroom suit. He was outstanding! He gave us space to think and figure out what we wanted and then was incredibly helpful from beginning to delivery. I would highly recommend him!
Jan was amazing and gave us a very good discount. Got everything we wanted and more within our budget.
Jourdain McCord was great. Did not feel pressured into buying anything. Great customer service and made my family and I feel very comfortable. Look forward to working with him again.
Dominique Williams was very helpful and understanding while we took so much of her time in deciding on a new bedroom suite
Domonique Williams Handled everything very well and professional as she was supposed to and we appreciate everything she done for us today
Cherrelle and Jonathan were awesome!! So helpful and patient with me as I made choices for my new office space!!
Dominique is an amazing consultant she was able to listen to my dads needs and wants on a chair and she treat us like family. I say if you are shopping here please go see Dominique she is amazing!
Great staff very friendly. Shout out to Dominique and Terri
Oversized chair & ottoman
Very helpful and knowledgeable of product . Will shop this location again.
Dominique was awesome. She spent a lot of time trying to find what we needed and she was tremendously helpful. I will totally go back to get my furniture there.
Great quick checkout experience with Jan!
Donya Nazari did a great job guiding us through the process . Professional, polite, and knowledgeable.
Jan was great! We’ll be back again!!
Katrina Was extremely helpful and patient with making sure we got what we wanted and worked to make it happen. We are very pleased.
Ok I thought I liked my bed before now I am in looovvve. This mattress is so comfortable. I love it. Thank God they had one left and they let me in at like 4 or 5 minutes before they closed. It was a wonderful experience. I was sad because I thought I was too late then grateful they let me in , then elated when I got it home and it fluffed up. I just love it and the service I received . Thank you Lonnell and Ashley
Jan was amazing!!! So helpful and sweet :)
What a great experience at the Ashley Furniture store in Winston Salem. Jourdain was friendly, helpful and accommodating. Went in to browse the 4th of July sale and came out with $1200 in savings on a beautiful sectional! If you have the chance to work with Jourdain, I would 10/10 recommend!!
Reviews aren’t my thing, but I’d like to make a big shout out and thanks to Micheal Jones for helping us find our couches. Micheal did not rush the door when we walked in but yet, let us scope out the floor before helping us narrow down our searches (which wasn’t easy). He then took probably the next hour of his day explaining the pros and cons with the choices we had, which ultimately lead us to a decision that may us feel good and confident with the big purchase we had to look forward too. Awesome team at this building, Mike Jones is the man! -Sean & Alyssa
Jan was great help! Not pushy, but kept checking in to see if we needed anything!
Dominique was great, greeted me from the time I came in the door, worked to show me multiple couch set ups around my wants and budget, and was reassuring while not too pushy to make the sale. The couch and ottoman set I selected recently got here and it’s perfect. I couldn’t be happier!
Dominique was so helpful and friendly with the purchase of my friend buying a couch!
Katrina was amazing and patient with us.
I’m make the fanciest sales person today. Upon arrival to the store she greeted us with a beautiful smile and personality. She gave us the Ashly into and ushered us through the store. Thank you for being a light in my day. And for assisting me with making my purchase. Good Customer Service goes a long way. Kerry
Dominique was great to work with!
Jan was a big help in my final decision.
When walked in the door we were greeted by Jourdain McCord, salesperson, who from the onset was very helpful. He was very knowledgeable, courteous and patient. His service to us was remarkable!!! He definitely went above and beyond the norm. The store manager and financial manager were very helpful and personable as well. Highly recommend the store to anyone looking for furniture or mattresses.
Jane was amazing, was able to get a mattress and walk out with some pillows :)
Rosie was great. She helped with the purchase of a sectional sofa. She was very clear in explaining the protection plan and financing options.
Rosie Cruz was patient, kind and explained everything very well for us. 😁
Jan was so fantastic and helpful!
We always love coming to ashley furniture! We have bought most of our big item furniture from here. Today we bought our first couch (we have always had a loveseat). Rosie Cruz was very helpful in our purchase today. She greeted us right away and showed us where the sofa beds were located. She let us have privacy while we sat on each one and checked on us as we shopped. As we made up our mind on the one we loved She showed us how the bed worked and the process was very quick. We always have a wonderful experience at ashley furniture but this one was the best yet! Thank you Rosie for an extra great experience
Wonderful service and quality! Jan was amazing and super kind!
Terri was so nice, she helped us get what we were looking for, the place was so nice and welcoming
Products are fantastic quality for a reasonable price. Ashley Furniture was the first store we went into and fell in love with a couch, but wanted to make sure we did more research and checked out other stores. After weeks of trying to find something better than we found at Ashley, we were unsuccessful and ended up coming back to Ashley to finally purchase our dream couch. There is a lot of variety depending on your style / needs. The sales representatives are kind and genuinely helpful - we never felt like they were trying to force us to buy anything. I would HIGHLY recommend going to Ashley Furniture to find what you need for your home.
Had a great experience here, sales team was informative and helpful, but not high pressure. Salesperson Gage was fantastic and made the entire experience easy. We even left to think about things and then just called him to get the deal done, delivery in <1 weeks. Really great experience
Amazing customer service! We love our couch! Thank you Terri!
Great service Jan was great.
Jan was great!
On June 11, I purchased a queen headboard, footboard, rails, queen foundation mattress and a night stand. I advised I needed it delivered Friday 16th because I had guests coming. (turning my office back into a bedroom). The sales representative stated everything was at the warehouse and could be delivered Friday. I asked again...I can get this Friday. Yes, won't be a problem. It's 4:00 Thursday evening and Ashley just advised the items would not be delivered until Tuesday 29th. If I had been told it was not going to be delivered Friday, I would have went somewhere else. I'm not a happy camping!
Jan helped us find the perfect couch!
Gage was great and helped our family get the best deal possible!
Jan scott. Great help and very knowledgeable of the beds!
Donya was excellent to work with! Very professional and went above and beyond to make sure my needs were met! 100% would recommend.
Gage Davis at the Hanes Blvd Mall store was amazing. Very helpful and professional. He assisted us in making a great decision.
Jan Scott wonderful service. Friendly and helpful. Great advice too!
Gage was amazing!
Donya was very pleasant and professional We truly appreciate her help and recommend Ashley to those seeking new furniture!
Julie Mitchell at Ashley Furniture was extremely helpful and kind throughout our experience. She answered all our questions and helped piece together several rooms in our home.
Sandra was very helpful, and ensured we got the best price possible by taking advantage of ongoing deals at the time, and was very nice!
I bought a reclining sofa from them and it broke within four days of owning it. When I tried to get a refund because why would I want another one? Ashley Furniture let me know that I couldn’t return my product after 72 hours. Since the weekend was in that time I thought oh okay business days. The lady on the phone laughed and said “nope. Weekend counts too” I’m so frustrated. I saved for a long time to buy something comfortable for my family and now I’m stuck with a low quality recliner that broke after four days. I would not order from Ashley Furniture again. It’ll take me years to to be to replace this now. Please do not waste your money. UPDATE: 6/16/23 - Issue has not been resolved. Added pictures because I was told my issue was fixed. It's not fixed yet. I just want a refund for the couch that broke four days into owning it. That's it. Here is pictures showing that the leg support still doesn't lift all the way, and the mid console has a big gap. It's loose and wiggles a lot. I spent like 1000+ on this. I want my money back.
(Translated by Google) Rosie is the kindest person and is always attentive to me in everything 😍😍🩷 (Original) Rosie es la persona más amable y siempre está atenta en todo conmigo 😍😍🩷
Jan was great!
Kayla helped me find the perfect table and accessories!
Gage was informative and helpful.
We were very pleased with our selection and the price out the door. Rosie Cruz was extremely helpful. She made our buying experience pleasant. We would go back. If you shop Ashley Furniture in Winston Salem, see Rosie!
Gage did a very nice job finding us a bed and he made it really quick and easy
Jan was great!! Thank you for such great service!
Jan was very helpful, pleasant attitude, she looked out for me with a discount thank you Jan u are amazing
Me and my husband had an amazing experience at Ashley’s. Our sales person was Donya Nazari and she was very professional and beyond nice. If you go there, definitely ask for her.
Because of cherrelle our mattress purchase was fun and informative. She had me at~make yourself comfortable. Too bad there wasn’t a six star option.
Jan is very helpful and knowledgeable. She is super friends and a joy to work with. I have worked with her on multiple occasions and she remembers each customer. Always a pleasure working with her!
Jan was great!!!
Just had an amazing experience with Katrina Farmer. We were buying furniture for a new small business and she was a big help. Very knowledgeable and great at helping with sizing and layout questions.
Jan was fantastic!
Gage is an amazing sale associate. He listened to our needs and got us exactly what we wanted. Will definitely come back for all our furniture needs in the future. Thanks Gage!
Jan and Hecxsiel were absolutely lovely!
Worked with Jan she was very accommodating! She even got us a discount when we found some lower prices online.
Having just purchased our house, we found Ashley’s had a wide variety of furniture for different rooms and price points that fit what we were looking for. Jourdain was attentive without pressuring, patient while answering our questions, and was willing to negotiate a decent deal. I recommend working with the friendly folks at Ashley’s!
Terri was amazing! I told her what kind of furniture we were looking for, and we purchased her first suggestion!
Terri was great helpful and patient!
Gage,gave us good service,he was great
Jan was so helpful and patient along with the other staff members. Will definitely do business there again!!
Jan was the sales consultant, who attended us. She was very informative answering all our questions and very patient as well. We bought several items, including a fabulous sofabed. We’re thrilled with our purchases and will definitely come again and refer.
Gage is THE BEST! Don’t hesitate to ask for him!
Gage Davis was an awesome representative of Ashley furniture!
Jourdain was absolutely the best. Responsive and highly recommended.
Jourdain was great and so easy to work with! Would definitely come back to Ashley Furniture!
Jan was great!
Mrs. Terri was great to work with and helped us with multiple purchases and has been a great experience definitely recommend working with her for any of your furniture needs!
Ms. Terri was absolutely wonderful to work with. She made shopping a breeze and helped us to feel at ease!
Jan was great!
Cherrelle was fantastic.
Service was great. The item purchased took 3 weeks to arrive otherwise a great experience.
Jordan was great. Couldn’t have been more helpful.
Julie was great and super helpful!
Cherrelle Dowell was so helpful and very nice and professional. Will come back to see her again
Excellent experience at the Winston Salem store
Jan helped me with so much today. I truly appreciate her and her kindness. Definitely ask for Jan!!!
Jan was extremely helpful! Definitely ask for her.
Wonderful experience shopping with Jan
Kind and prompt service!
Very helpful.
Terri is a really awesome lady who helped me and my roommate out with everything that we were looking for!! She was really patient with us and made the process super easy!!
Terri Dotson was a joy to work with. She was exceptionally helpful in finding us the perfect sectional and dining table. Very sweet and knowledgeable.
The staff was polite and helpful, but did not hover which was appreciated. The store was quiet and had a wide variety. We were glad we decided to make the time to shop there and support NC.
I really appreciate Jan …. She has help us with all our purchases since 2018!
Jan was amazing, got my mil the right fitted couch to her needs. Thanks Jan
We came into the store looking for multiple items. Donya was super helpful giving us information and showing us pieces closest to what we were looking for!
Jan & Hexcsiel were FANTASTIC
Jordan was very helpful and polite.
Gage was extremely helpful throughout the process. He was able to help me furnish my house in less than an hour. Highly recommend!
Gage is wonderful
Shopping with Jourdain was easy! He was patient and didn’t tail us through the whole store. He was helpful when we had questions and check out was a breeze!
I have been looking for a round kitchen table forever and today was the day! Thank you to Terri Dotson for making this happen! 😁
My husband and I went to the Hanes Mall Blvd store today. Jan greeted us at the front door. We told her what we were looking for and only had 1 hour because we were meeting family for dinner. Jan was extremely helpful and made the purchase of a sofa and loveseat so easy. Everything went very smoothly and we were actually 15 minutes early for our dinner date. Thank you Jan...you are awesome !!!
Terri was awesome we came in right before closing not planning on buying and she stayed over and was very accommodating.
Terri.. greatly appreciate your help and advice. Ur the best!!
Gage was a pleasure to work with!
Donya was absolutely awesome with our experience. She met all of our needs and more. Would work with her again.
Jan was wonderful! We were in and out quickly with two kiddos in tow. We got exactly what we needed at a great price.
Customer service was excellent. Too many times, agents are following you around as opposed to being available. Big difference. Donya was there when we needed. knowledgeable and efficient. Ill go see her directly when I come back for additional shopping later this year.
Terri! THE BEST EVER! HUGE ASSET TO ASHLEY FURNITURE! THANK YOU!!
Jan Scott is a wonderful person. She was very helpful and informative during our time with her.
Cherrelle was wonderful got a super good deal and an amazing couch!!
Gage was amazing
Gage was awesome to work with. He was very helpful and knowledgeable. He made the purchase of our loveseat a very pleasurable experience.
Bought a couch with my mom on Saturday and Joey helped us find the right couch for us and helped us meet our price point. Excellent work!
Went back to Ashley's in Winston Salem to look for a living room set ( after getting dooped from another place) and Katrina our sales girl helped us find our full set with great knowledge & customer service. I bought my bedroom set a month ago & should have just bought our living room set from the start from Ashley's. Great customer service great staff! You have a customer for life! Now just waiting patiently for our furniture.
I had a very awesome experience..Jourdain and Rosie were great!!
Very helpful :)
Jan Scott was very helpful and patient and nice.
Julie Mitchell was great! She was kind, polite, considerate, patient, thoughtful, and knowledgeable. She did not rush us through, but took her time to explain things to us during our time in the store. Thank you Julie for rendering "SUPERIOR" customer service! We appreciate YOU!
We had a great experience shopping at Ashley Furniture in Winston-Salem. No pressure sales and we purchased our new sofa.
Jan was amazing! We loved having her with our journey. Thank you, Jan!
Jane was very nice and helped us purchase what we were looking
Gage was our sells representative today & he helped us out tremendously! He got us a great deal on our new living room set & really took the time to help us pick out everything! Great experience at The Ashley furniture store in Winston Salem!
Terri was amazing! Very lovely and knowledgeable! I highly recommend her services! She made our shopping experience a breeze!
Gage was such a great help! He helped me with a bed and turns out mattress purchase. It was quick and easy. I recommend him 100%
The sales person who helped me was very polite and knowledgeable. She made my purchase process easy. It took less than 2 weeks to be delivered. The delivery people were courteous and quick. I love my couch. It's beautiful, soft, and looks amazing in my office (and is a great place for overnight guest because it's a pull out sofa). This is the second sofa I have purchased from Ashley Furniture and I will definitely buy my next one there as well.
Rosie was great! Helped me find the perfect pillow for me , ask for her super friendly too!
Gage was by far the best sales person I’ve ever dealt with, plus he’s tatted like me!!! Great guy!
Great service by Donya!!
Jan. Was a great help
Gage was awesome! Quick and effortless!
Gage was very attentive and did an awesome job!
I had the pleasure speaking with Gage today. He was very helpful and welcoming, I appreciate his customer service today!
Loved the experience here today! Jan is incredibly helpful.
Terri is the best. We were very pleased with our entire shopping experience at Ashley. No hesitation about recommending them.
Gage was very helpful right from the start. He answered all our questions, guided us through various options, and was incredibly patient as we made our decision. We never felt pressured and always supported. Gage made the Ashley experience a great one.
Jan Scott was amazing!
Jan was a wonderful, patient and efficient sales person! I had a great experience at Ashley.
Donya was a pleasure to work with!!
Michael was amazing! He was so patient and kind when we were not sure what we were looking for exactly. Great, amazing, service. Thank you thank you thank you.
Gage was amazing, very attentive and got me exactly what I needed. Highly recommend
Gage was awesome and did an outstanding job with helping me get my new bedroom items. He was very professional and informative on everything. I will definitely buy from this store again.
Ms Terri Dotson helped us get a sectional for our new house. She was a pleasure to work with! We had a great experience. The store is well designed and upkept.
I worked with Gage Davis. He was an exceptional salesperson! He greeted me when I first walked in the store. He was friendly, professional and engaging. He listened to me, was patient, offered additional options for the pieces I was considering, and explained the financing. I am looking forward to receiving my pieces for my office. Customer service at its best…great job Gage!
Julie was really helpful and worked hard to answer all my questions.
Excellent Experience. Michael was personable, fair and a pleasure to work with. He helped us mix and match a great combination that is perfect for our Living Room. I recommend Winston Salem Ashley furniture to anyone for all their furniture needs. And if you're smart you'll seek out Michael for his expertise and personality. Thx folks.
Terri was great and had been a dear friend of ours for a long time. Highly recommend you come see her for any furniture needs!
Jan was so helpful! Answered all of our questions and so friendly. Great buying experience! Can’t wait to come back and buy a sofa and love seat from Jan. Thank you again for the great experience
Gage has a wonderful personality and has great customer service!
Gage was extremely helpful and courteous!
The delivery techs were so pleasant and even suggested which wireless battery packs to get for the furniture. Great Customer Service.
Channey Chan is very knowledgeable and so polite and helpful she made my shopping experience very enjoyable if I ever need to buy another furniture again from Ashley I will definitely ask for Channey and I advice you to do the same you will not be disappointed 😊
Julie Mitchell was very helpful today. It was quick and easy and she answered all of my questions. I was very satisfied with my experience!
Julie very nice and helpful great customer service
Jan was awesome and very helpful 👏🏿.
Jan was awesome! Great customer service.
Excellent service and personality
Great place, Jan was great! 10/10
Jan was very friendly helpful and worked hard for us.
Donya is wonderful and so helpful! Excited for our new living room furniture .
Very good experience!!!
Cherrelle was amazing! Formidable, knowledgeable, and quick to help. Made the process of buying a new mattress simple and easy.
I had one of the best experiences shopping for furniture. Donya Nazari is one of the most professional sales person I’ve worked with. I feel the other salespeople good learn a few lessons from her.
Gage was such a great help! Got us in and out.
Dan is amazing!!
had a wonderful visit with cherrelle this week will be see you again soon!
We had a wonderful experience with Donya at Ashley in Winston Salem today! We didn’t intend on purchasing anything, but after looking around we found a sofa/chair combo (see pics) that we loved and had seen at the store before. Donya was a great consultant; she gave us the freedom to look at our own pace, wasn’t pushy at all but was quick to offer assistance if we needed. She was super personable and had great knowledge of the products in-store as well. After she mentioned the current sale and no interest financing offers, we decided why not? We will have our new pieces in a few weeks (or less) and can’t wait!
Jan was amazing.
Gage was very helpful and got us the best deal possible. We will definitely be back.
Julie was so amazing and so helpful. My father is disabled and she was so patient and pleasant. Not only was Julie a pleasure but everyone else in the store was so polite. Me and my family will definitely be back again.
Reasonably priced with good selection and adequate quality
Me and my sister went to Ashley on Hanes Mall Blvd to look for a new couch for our home, mainly for our mom. Rosie greeted us at the door and continued to check on us to make sure we were finding everything alright. She was SUPER patient with us and when we spoke to her she was very knowledgeable and honest. Helped us with our purchase and was so great to talk to.
Gage did a great job of welcoming us and helping us find exactly what we were looking for. He was available to answer any questions. But he gave us space to look and didn't pressure us. Appreciated the easy shopping experience;
Dan was really nice and very helpful. He was very knowledgeable and able to answer all of our questions. He was great to work with. With look forward to coming back and working with him again.
Dan was very helpful and informative. He was a pleasure to work with. We will definitely be back.
Gage was great and he was able to answer my thousands of questions. 🤣 Highly recommend the Ashley's store for your next purchase!
Terri was great! Very helpful
Great customer service!
Dan welcomed us and was able to help us find the accessories to our sofa. Not pushy and showed us other options they had available. We will definitely be back.
Very helpful and knowledgeable. Never felt pressured.
Dan was very helpful and kind. Would work with him again. Thanks, Dan!
Cherrelle was wonderful!!! I would highly recommend asking for her.
Cherrelle is the best! Ask for her!
I thoroughly enjoyed Dan , my new furniture man ! He made furniture shopping a relaxing experience. I ran out of time, but rest assured I will be back to complete my furniture assignment.
My wife loves it so i love it
Jan was amazing!! Helped us get in and out!!! Sweetest women ever!!
Was fantastic to work with!
I love this location. Cherelle is always very helpful!
Cherrelle was super helpful!
I was in the market for a sofa and could not decide what I wanted mike was very helpful and helped me pick out the best fit for me and my family!
Jourdain was a pleasure to work with at the Winston Salem storefront. He provided us with the best deals and prompt replies for any questions we had. Would definitely use him again with future sales!!!
Gage did an amazing job helping us! He was very patient with our kids, too!
Channey chan Good service and good price
Cherelle Dowell helped me find sofa options for my Pops. He wanted a comfortable recliner for his days of watching sports and located the best one at a great price. Her service was so kind and she always had a smile. Thank you for making it a easy shopping experience.
Very knowledgeable salesperson. She was professional, genuine, and really had our best interests at heart.
Jourdain was super helpful without feeling like he was hovering over us while we were searching for couches
Terri gave us a great experience, she truly went above and beyond! She was able to get us a beautiful kitchen table. She deserves a raise for her great customer service!!
Purchased a new living room set with the help of Cherrelle D. She was so knowledgeable and showed us different options! Checkout and quick and easy and she explained all parts of warranty and how to use them. Made the experience very personable! Ask for her next time you visit!
Cherrelle is the best!!! Thank you for your time and knowledge!!! TLJ
Jourdain McCord was great, super helpful!
I came to Ashley looking for a new living room set and was helped by Cherrelle. I normally don’t leave reviews, but she was so helpful and knowledgeable that I just had to leave one about my Interaction with her. She was really patient and answered all my questions.
Cherrell did a great job at helping me pick out a living room set. Will definitely be coming back to get more items from this location!
We had a really good experience at the ws store. Cherrelle was really helpful to us. I would definitely shop there again.
Julie is a fantastic young lady, she went beyond her duties helping me pick out my new furniture
Julie went above and beyond with her customer service.
Gage provided great service. He helped me quickly find what I wanted, matched the online prices, and finished everything quickly.
Terri provided us with phenomenal service as she talked to is through her bedazzled mask... Thank you Terri.
Gage is The Best!!!!!
Jan and Neil were so accommodating and helped meet my needs! I appreciate all the hard work they did for me and my family!!
Channey was Fabulous! Very knowledgeable and excellent attention to detail. Super patient and optimistic!
Terri did an amazing job helping us find the perfect match for our family !
This was our 1st time buying furniture. Customer service was great without overwhelming. I highly recommend making a purchase with Jordain. He was able to make a an affordable deal along with giving a great discount!
Customer service was great. Jourdain was a fantastic sales associate. Very accommodating. Store has a variety of options for furniture to choose from.
Dan helped us out and he was great.
Dan is the man!
Channey was awesome help today!! Super honest in regards to any questions we had. Very much appreciated!!
I have been getting my furniture from Ashley for many years at this location and the customer service has always been amazing as well as the furniture we’ve purchased. Everything I have ever purchased I still own or have sold with no issues because it’s such good quality pieces that hold up over time. Recently I moved and needed to purchase a new kitchen table and entertainment center. I went in and Terri Dotson was the consultant helping me. She worked with me and let me price match both pieces I was interested in and saved me almost $800. I highly recommend this location! I never leave disappointed and always keep coming back!
Jan Scott was very pleasant in assisting me with my purchase.
Gage is a wonderful sales employee who helped me with the ease of no pressure he deserves a raise
Donya was wonderful! I went to the Hanes Mall Blvd store initially. Dealt with another person but Couldn’t get the other person via email So Donya stepped in and took care of everything for me. Very sweet person and made everything so easy. I originally was going to get a sectional only but after everything and Donya explaining my options. I bought a coffee table, Chair and an ottoman also. This is what you call customer service. Very Happy I meet her! Thank you Donya!!
Jan was super friendly! :)
Great furniture store! Wide selection and great staff! I was helped by Rosie and she went out of her way to help me get what I needed. Will definitely return and refer anyone I know who is looking for furniture!
Furniture shopping can be super stressful but Rosie was amazing! Super sweet and helpful, I would recommend her to all of my friends and family. Thank you Rosie!
Cherrelle was very helpful and my experience shopping for furniture to go in my new home was an absolute pleasure…make sure to ask for her
Look no further than Cherrelle at Ashley Furniture's Hanes Mall Blvd location in Winston Salem, NC if you're in search of a sales superstar to help you find the perfect furniture for your home. From the moment I walked in the door, Cherrelle greeted me with a warm smile and made me feel right at home. Cherrelle's knowledge of all the products in the store is truly remarkable, and she took the time to listen to my needs and preferences to help me find exactly what I was looking for. Her dedication to customer satisfaction was unparalleled as she went above and beyond to ensure that I was happy with my purchase. I couldn't be more grateful for her help. Cherrelle's friendly and personable approach made the entire shopping experience a delight. She was patient, attentive, and truly cared about helping me find the perfect furniture to fit my style and budget. Thanks to her, I left the store feeling confident in my purchase and grateful for the exceptional service I received. I highly recommend working with Cherrelle at Ashley Furniture's Hanes Mall Blvd location in Winston Salem, NC if you're in the market for new furniture. Her expertise and passion for helping customers find the perfect pieces for their home are truly unmatched. Thank you, Cherrelle, for making my shopping experience a memorable one!
My experience was the best. Went to badcock and they were not very helpful, came to Ashley’s and Jan helped us out. Not only was she delightful but very knowledgeable. She found what we were looking for (sectional) and gave us some great color and fabric recommendations. Thank you Jan for your time and help
Jan is awesome, really helped us out on mattresses and living room set! Thank you so much for the great experience.
Jan was very helpful in picking out my stuff.
Dan was very heloful. We appreciated his professionalism!
Gage is the BEST sales person I have ever had & my first furniture purchase was 1980. I appreciate the upfront information & care for the reason I was here to make a purchase. I've been to 5 stores but, purchased here. Thank you for a great experience.
Jourdain was awesome! He was super helpful and made shopping for our new furniture very simple! Go visit him for your furniture needs!
Jan was very helpful with our furniture needs,we are happy to have visited your ashley store in winston salem!!
Thank you very much for all your help,we are very pleased with your store and employees!!
Where does buying a new sofa become a pleasurable experience? Ashley Furniture in Winston-Salem is definitely that place. There was no pressure, but I did receive great service and a knowledgeable sales representative! If you are looking for a friendly representative, that is welcoming, kind, and non-judgmental (I actually dressed down in crocs and sweats on purpose) - the Channey will be the one to look for!!!
By far the best shopping experience at Ashley ever. Jourdain McCord met us at the door, introduced himself, and let us shop without hounding us. We ended up buying four items and will be buying more. Easy transaction. Bigfoot is also happy with our purchases. We will only be shopping with Jourdain for now on. Ashley should realize their worth in having a salesman like him.
Jan & Neil (Rooster) were great. Took care of making sure all of our questions were answered & were patient with us.
Julie was great to work with. She was able my family taken care of quickly!
Terri is AMAZING!! She went over the top for us, attentive, knowledgeable, super customer service and great personality!! A credit to the company. AND SHE CAN DANCE!
Worked with Gage today and he was amazing! Helpful and knowledgeable on all the extras that each living room set had. Was able to get a nice discount as well!
Gage is a great salesman. incredibly polite and helpful. made the experience easy ! i love my new furniture
Jan was very accommodating and made everything easy. Great selections were the only thing that made it a hard choice!
Gage! He was a very good help!
Gage was kind, courteous and efficient! I will definitely ask for him on my next visit!!
We could not be happier with our experience while buying our new couch. The Tanavi is comfortable, the material is soft and is great quality for the price. Mike made the entire transaction easy and enjoyable. Hands down the best experience we have ever had while purchasing a piece of furniture. Definitely ask for Mike, he is the best!
I had the best experience here at Ashley, thanks to Julie! I will definitely be coming back
Julie Mitchell was a great help with searching for a new ottoman! Excellent!
Gage was amazing relatable patient and attentive!
Awesome sales and very kid friendly!
Very easy experience. Had the perfect table for us!
Excellent service from an excellent person
Joey was absolutely amazing! He helped to bring our vision together with attentiveness and patience.
Found what were looking for without feeling overwhelmed or pressured. Delivery was faster than we expected also, which was great. Will definitely go back for any future needs!
Linda was amazing! very helpful!
Linda Forrest was extremely helpful and gave me the attention I needed to select the furniture I needed.
Kristina was wonderful! Fantastic service! She went above and beyond.
Channey was great help! She’s very outstanding & helped keep us in our budget! Her customer service was amazing!!
My visit was everything I hoped for when my father told me to go see Gage. He didn't try to up sale me kept me in my budget and at the same time allowed me to embrace my vibe. I'm happy with my over all purchase and look forward to future business.
Gage and Lonnell were above and beyond with customer service. They made what I thought would be a headache a comfortable process. Their approach to guiding me made me optimistic and excited about the results of my purchase.
Gage provided amazing service!
Gage & Rooster good to work with
Channey was wonderful, very knowledgeable, charming personality. Love her.
Dan was wonderful and helpful, we got a great deal. We'll definitely be sending our friends his way! Thanks Dan!
Today was a great day at Ashley furniture on Hanes mall in N.C. Now I've shopped there in the past and always had the pleasure of meeting wonderful people. And today was no different meeting Terri D, she attended to all my needs and made sure I was absolutely satisfied with everything I needed. Thanks Terri D, you're absolutely top 10 in my book 🤩🤩🤩
It was fast and easy experience . Channey Chan was really helpful. She was patient and addressed all our questions. We are very satisfied with our purchase today thanks to her! Keep the good work up 👍🏽
Thank you very much for help. Channey Chan was very good with her customer service.
Gage was so accommodating and helped us leave with exactly what we wanted! We had a great experience!
Channey Chan was the best. Made the purchase quick and easy. Highly recommend asking for her when you go to Ashley.
Saturday I came into the store and was greeted by a very intelligent young man. He helped me find what I was looking and then some. Gage is a very knowledgeable man and very respectful. Not pushy. I will be buying from him continuously.
I would leave 0 stars if I could. We bought furniture from this location a few years ago and even paid for insurance. Was told it covered damages even if our dogs chewed on the furniture. We have NEVER had to use the insurance on our furniture until now. My husband works for Ashley Furniture and even when we were trying to receive our furniture we had the biggest hassle EVER. It took over a month to receive and we also accidentally ordered a pieces too many and tried to send it back while the delivery drivers were here. They told us we had to call and reschedule for someone to come and pick up the extra piece. THEY WE’RE already here. I’m very disappointed in the lack of knowledge the reps had about the insurance which we was also told if we didn’t use we got the $500 back which ends up being a store credit and not the $500 we paid. We will be looking elsewhere for our future furniture purchases.
Jan was great. She answered all our questions and was knowledgeable about every question we had.
Donya showed great knowledge about the products we were interested in. She was extremely helpful. Donya did a fantastic job explaining to us the financing options . I would consider her an asset to my business.
Jan was very helpful when I selected my new sofa. Ashley has a great selection and great customer service.
Terri was such a wonderful help to me. Fantastic.
Gage was very helpful & patient. found what we were looking for! the general manager lonnell was also helpful too.
I FOUND CHANNEY TO BE VERY HELPFUL, POLITE, WITH A REALLY AWESOME PERSONALITY. & MGR ROOSTER THE SAME.
Awesome service and Gage Davis in the Winston-Salem store was the best!
Kristina sanders was so sweet and helpful
Jan was really helpful
KRISTINA WAS THE BEST
Absolute wonderful buying experience. Gage Davis was wonderful and put no pressure on us to purchase, answered all our questions and was just a warm, friendly person. We left very happy and will be even happier once the sofa is delivered.
Michael was great. He helped me find exactly what I was looking. I would recommend him for anything you need.
Channel was very helpful and nice and friendly!
Gauge is great helped me and made the process quick and easy
Gage is the best sales associate I have ever dealt with in furniture sales. Ashley's need to have him as the example for all future employees!!!!!!!
No one answers phones, called twice, on hold over 20 minutes. Found matress on line. Looking to try it in store if they had it, before we took 45 min ride. Went to Room to Go instead.
Great service and value
Rosie helped us with our purchase of two recliners. She was so welcoming, helpful, and was so knowledgeable of the product. We will definitely look Rosie up again for any future furniture needs.
Come to the Ashley homestore in Winston-Salem. Excellent sales staff giving a great experience!
Rosie was great. Real smooth experience.
Channey was super helpful and knowledgable and made the experience very easy!
Donya N. Was amazing! And stunning lol 😆 She spoke knowledgeably on all items shown. Knew the dimensions of items without looking up the info. Provided vision, feedback, and alternatives…. Loved the experience! Nice job Ashley with Donya on board at your Winston location 😊
Thanks Michael for helping us tonight. We received all the answers we needed and will definitely come back and see you again.
Great place to shop for all of your furniture needs. Outstanding staff.
Gage Davis was our sales support and we had him hopping as we tried options and kept getting quotes and peppering with questions. He was exceptional and professional throughout the process. Highly recommend Gage and Ashley store in Winston. We are repeat buyers and likely to be again in the future.
(Translated by Google) Rosie gave excellent care (Original) Rosie dio una excelente atención
Rosie was very helpful and explain all the costs and procedures very well. Will come back here for more furniture.
Ashley Homestore in Winston-Salem has great staff and the service we received was amazing. I highly recommend them for your furnishing needs!!!
Quick, easy service. Very memorable! Channel was a great help!
Jourdain was so nice! He helped us for hours and got us the most affordable price. Go see him!!
My best friend and I came in for a few things and to look. And we had the best experience here. We weren’t pushed to buy certain things. We were able to walk around and look at everything and make a decision! The absolute best service I’ve had in a while! Huge shout out to Cherrelle!!!!
Channey was wonderful in helping us and we appreciated the service!
The staff was very friendly and helpful. I was able to get the mattress and bed frame I wanted after the representative helped me apply for a loan, which was immediately approved.
Great furniture store!
Jourdain is absolutely amazing! He was phenomenally patience when I walked him across the showroom floor over and over just to settle back where we started. He even moved a rug from one showing area to where I wanted so that I could have clarity. He did a great job staying in communication with me (several weeks) while I diligently drug my feet making a decision. He’s a good dude. He even brought out the measuring tape!
We went on New Year’s Day to look for a new living room furniture set. We were greeted at the door with a friendly smile and welcome. Gage was a huge help to my family and I in picking out our new set. He answered every question we had and really worked with us and our ideas. We never felt rushed or pressured in any way. He even moved a chair near a couch to see if it would look good because I mentioned it. Little things like that go a long way to us and we are so thankful for such a helpful and friendly interaction. Our furniture arrived this weekend and we love it so much. We highly recommend this location and our helpful friend Gage! Thanks again!
Came in and was helped by Joe. We expressed our needs and preferences and he found us the perfect piece. The whole process was less than an hour. I live an hour away but will be coming back here for all my furniture needs from now on.
We purchased a mattress. We were told that our old mattress would be hauled off and was charged a haul off fee of $70. They brought the new mattress but REFUSED to take the old one. My husband and I both have bad backs so it is difficult for us to move. So now we have to some way get it to the dump and pay a dumping fee. We will not buy anything from them again. So the lady called us and said they did not charge a delivery fee.....so salesman was wrong. The delivery fee however to deliver the mattress was $350.00
Donya was so helpful! She was the friendliest, nicest furniture store employee! She explained the furniture and prices and options clearly and took her time to show us around the store to find what we were looking for. If I had the space I would buy ten couches from her because she was so enjoyable to do business with! I highly recommend her to anyone looking to buy from Ashley furniture!
Everything went well. Nice service.
We had a great experience working with Cherrelle and Lonell. Cherelle helped us find just what we were looking for.
Phenomenal service. Rosie Cruz of the Hanes Mall Blvd store, she was very professional, patience and attentive to our needs. Thank you for your outstanding service. .
I like Ashley as a whole, and they have nice furniture, but of late, your hovered over by the sales reps from the moment you walk into the store until you leave with periodic interjections by the sales rep. The more annoying fact of this helicopter approach are the subjective questions depending on where you are looking (e.g., living room furniture, bedroom furniture or dining room furniture etc) whether you "are looking for a set" for your home, when, as in our case we were only looking for a small table. Further you are left to feel pressured and you can't even find space to talk privately because the "helicopter sales rep" is hovering right over your shoulders. Perhaps the only upsides were / are they are all well dressed, polished, well spoken and professional. My suggestion would be please please please ease up. If a customer has been to your store before because they said so, please give them space.
Just want to say how pleased we are with the service we received from start to finish! My husband and I went out on 1/2/23 to look for new couches. We were directed to Jourdain McCord salesman and he was wonderful! From start to finish we never felt pressured and he even asked us questions to make sure our purchase was right for us! Please ask for him if going in! He is very impressionable! 8 days after our purchase we received our furniture and it looks amazing! We could not be happier! The white glove drop off and delivery men were great! We have bought furniture from Ashley in the past and will continue to use them! 100 percent satisfied!
Channey was so helpful and knowledgeable on my first visit to the store, that I returned to actually purchase my furniture. It was also helpful to be offered 0% interest if paid off in one year. I highly recommend Ashley furniture to anyone looking for furniture.
Excellent furniture
Great service from Dominique. Excellent price on my new couch.
I'll give five stars to Terri Dotson because she is an angel. I highly recommended going to Terri Dotson. The reason I recommend Terri because I was starting to have a hard time dealing with the people at Ashley Furniture in Greensboro. They was talking about their 25% storage fee for their wrong doing. Long story short, I drove 25 miles to go to Ashley Furniture in Winston Salem. I was blessed to talk to Terri Dotson because she fixed my problem with Ashley Furniture in Greensboro by switching my transaction from Greensboro to theirs. Terri Dotson is really a life saver by doing damage control. My experience at Ashley Furniture in Winston Salem was a blessing in disguise. Here is Terri Dotson business card from a satisfy customer.
We purchased some living room furniture for our son and his fiancée. Everything was of good quality and reasonably priced. The sales associate was friendly and extremely helpful. We are quite pleased and look forward to shopping with you in the future.
Great service and took the time to explain all the details.
Rosie Cruz helped me with a warranty issue. She went out of her way to make sure my issue was resolved. Thanks Rosie.
This was a very successful trip to Ashley Furniture Store looking for the right recliner for my wife. When I entered the store I was greeted with a smile and a kind voice from Ms. Rosie Cruz. She ask if she could help and what was I looking for in particular. I mention a recliner and she took me to the back of the store and explained the different varieties and styles. She was very knowledgeable and patient with me. She asked if I had any questions, to let her know. Well, after about 20-30 minutes of sizing up many chairs and conversations on the phone with my wife, a decision was made to purchase. I don't believe Ms. Cruz let me out of her sight to see if I needed help as she helped others as my wife and I talked over the phone and video. I am very satisfied with our purchase and I am glad I came to Ashley. After the decision was made with our choice, it took Ms. Cruz about ten minutes with all of my paperwork and questions, then I was out the door. The process was seamless. Another satisfied customer. Thank you very much Ms. Cruz and Ashley Furniture.
Very attentive customer service, love the long-lasting furniture they sell
Good customer service.
Went in looking for a new bedroom set. Sales person wasn't helpful and told us they didn't have what we wanted yet unwilling to show us anything similar. Told usbto look around and then find her. Promptly went over and sat down.
… I was greeted by Donya and she was super attentive and really listened to what I was looking for; even though I didn’t buy, she still treated me like I was about to buy a house. Great customer service and will definitely come back to when I am ready to buy.
Pleasure working with Neil and great price and great quality
Joey at Ashley in Winston Salem did a great job helping us!!!
We were just looking around at the Hanes Mall Rd location. Met Joey. He was very attentive and helpful, answered all our questions and we ended up buying a nice mattress. We had a really good experience.
We worked with Joey Dempsey on finding some potential seating options for our apartment. He talked through our options, what to expect, etc. He was never pushy. He informed us of potential options and let us make our own decision based on the information given. He was transparent about delivery times (expected vs possible), and treated us with respect. Big thanks to Joey! The furniture is also very nice there. They have these tables that can lift and be used almost like a classy tv tray with storage! Didn't find that anywhere else in town.
Donya was very helpful not pushy and she knew what she was talking about. She has a wonderful personality and makes you feel comfortable talking to her
The quality of the furniture, and the professionalism of Daniel I
We received quality products at good prices and delivery time was relatively quick. Customer service was also very good . . . Great job!
Cherrelle was amazing! She was super friendly and knowledgeable. She was able to answer all of my questions and point me in the right direction.
I had the help of Cherrelle dowell she was extremely patient understanding and knowledgeable of products. She helped me pick out great furniture to be able to fit my lifestyle and also be fashionable. It was almost like having an interior decorator available. Ms. Dowell communicated how the entire process would work and kept me informed throughout the entire process. If your looking for furniture contact the store and ask for her
Had a great experience working with Michael Jones! Friendly, and quick! Thanks!
Joey Dempsey did a great job. Very patient, understanding, & knowledgeable. He helped me get the best deal on the right furniture for me.
Joey D was great! Gave us space to look and also checked in on us and provided helpful advice. 👍🏽
Wonderful service! Our assistant Channey Chan was wonderful at helping us finding a living room set for a decent price! So thank you!
Channey, She’s a good furniture consultant.
Rosie was very professional, courteous and knowledgeable about the products.
Rosie helped me out as soon as I walked in, she was very nice and super helpful!
Kristina Saunders was excellent- Patient- Offered Great Customer Service- and Great character (honest) about all my questions-
Channel, was great!!!
Great experience! Very helpful ask for Rosie Cruz. Delivered and arrived on the day and time that’s told.
Kristina and Lonnell helped my husband and I find the perfect pieces of furniture for our new home! They were so patient and accommodating and I am so grateful for their awesome customer service! We will definitely be back to purchase more pieces for our new home!
(Translated by Google) Excellent attention we had from Rosie Cruz (Original) Excelente atención tuvimos de parte Rosie cruz
(Translated by Google) Excellent attention, I had the pleasure of being attended by Miss Rosie Cruz, very kind and answered all my questions. She is attending Ashley Furniture, the Hanes Mall Boulevard. (Original) Excelente atención tube el placer de que me atendiera la señorita Rosie cruz muy amable y me contesto todas mis preguntas eya esta atendiendo en la Ashley furniture the Hanes Mall boulevard
Nice variety of pieces, at varying price points. Michael Jones was very helpful; he made sure I got what I needed and took very good care of me re pricing!
Great help, very professional and helpful when choosing our bedroom set at Ashley’s store thanks Channey Chan. !
Great help by Channey Chan , very professional and helpful when choosing our bedroom set at Ashley’s store !
We went to Ashley Home Store today and felt like we were at home. Everyone spoke and our Salesman Neil was very attentive to us. We will buy all of our furniture from them. Thank you for the exceptional service
I got a new Tempur-pedic mattress, Mike was súper-knowledgeable and helped me find exactly what I wanted in an efficient in timely manner.
Channey is an amazing consultant ! She went above and beyond to find the products and prices I needed. She is an invaluable asset to the company .
ROSIE WAS VERY WELCOMING AND OFFERED GREAT DISCOUNT. CLEAN NICE STORE
Channey was great! Ensured we knew all about the furniture and even the discounts that were available. 10/10 would recommend!
Ms. Channey Chan was a wonderful representative for Ashley’s. She was super nice and helpful and really tried to find the best dresser for my needs. It was a very quick and easy purchase. Spent less than 20 minutes. I’ll most definitely ask for Ms.Chan on future visits!
I had a great experience at Ashley Furniture in Winston-Salem. My sales rep, Donya, was very helpful. She took the time to listen to what I was looking for and showed me options that were readily available as well as options not on the "floor". I went back to the store a few days later and brought my wife. Once again, Donya greeted us with a smile and was very helpful. We ended up with beautiful new furniture for our family room. Thanks Donya!
Really love how Rosie was great love coming here
Rosie Cruz was such an excellent sales associate when it came to buying our new living room furniture! She answered all our questions in-store and over the phone. She was super sweet. We never felt like we were being nagged or pushed into making decisions. Go see her for all your home furnishing needs!!
Donya was incredibly helpful in our Ashley Furniture experience. Her professionalism and knowledge of each product on the line made our buying process easy and, dare I say, enjoyable! Any future customer who walks into the store and is greeted by Donya is very lucky indeed!
Rosie Cruz was an excellent employee with great communication skills and knowledge. I would definitely shop at this location again What a credit to Ashley.
Walked in, and we were greeted with a friendly smile by Joey Demsey, He was very cordial and accommodating. He was very knowledgeable about the furniture and was very friendly and easy to talk to, which made our experience very nice. Thank you Joey!! Can't say enough about how much we appreciate you being patient with us!
Rosie was awesome! She helped me greatly on my purchase.
Mike did such a great job helping us find our bedroom furniture!! Super easy and fast!
Rosie was awesome :). Thank you for being so patient!
Rosie was great, patient and helpful
Joseph was incredibly helpful to us. He worked with us to make sure we could afford exactly what we wanted!
Julie M. was such a pleasure to deal with! She was able to answer all of our questions, was very professional and patient with us, and helped us get everything we needed to make our house a home. Thank you Julie!❤️
I have to say our Sales Person “Joseph Dempsey” was the best. We came in late to find a Sofa and Recliner, despite it being so late Joseph didn’t have any attitude towards us unlike the horrible sales people at lazy Boy. Joseph was very knowledgeable, and answered every question we had asked him. By far the best experience I’ve had from any furniture company hands down. We bought our furniture and at a great price, with a quick delivery scheduled. He will be my go-to person from this day forward when needing any furniture. I would definitely ask for this guy if you are in need of anything at Ashley Furniture. Will upload photos when delivery is done.
Joey was very helpful even with all the changes I made to my initial order. He kept in contact with me and gave me excellent suggestions for all my bedroom needs! I would recommend him to for any of your house needs when it comes to furniture or bedding. Awesome experience overall!
Rosie was very helpful and went above and beyond. Very polite
Channey Chan was excellent. Wish more was in stock but that is not a reflection of her professionalism. Pleasant experience.
Mike was great at the Ashley furniture in Winston Salem! He helped us pick out a mattress and bedroom furniture and made it an easy process.
The type of furniture we were looking for. All questions answered by knowledgeable staff.
Rosie was the best. She was prompt with every question I had and answered them quickly. Highly recommend and will be back to buy more soon.
Wonderful experience with Christina Sanders as our home furnishing consultant. she was very courteous we also met the manager of the store he was very polite and very helpful. It was an overall wonderful experience I loved it and hoping to love our furniture when we get it.
The winston salem store manager Jonathan Guthridge was extremely helpful in helping us correct an issue with a defective piece of furniture. He went above and beyond to get the situation corrected after we had a difficult time with the warehouse. We appreciate Jonathan taking the time to ensure we were completely satisfied with the process
We worked with Donya Nazari and she was awesome! She even came in on her day off to sign paperwork... really appreciate all her help. Love the sofa as well!
Rocio Cruz was such a great sales associate and great help to my family and I. Made our experience quick and easy!
Channey Chan was friendly and very fast friendly sevice....well that was on this day...a week later our furniture was out for delivery. we got rid of our furniture and was prepared. they bring in our items, missing parts, broken dresser etc. we refused delivery until all parts were in. well ther refused to do anything foe us. said they would take 100.00 off next delivery. we'll Iess so, since this was their problem. decided to get a refund if they couldn't do something to our satisfaction. well we haven't received our money back which was 2500.00 cash and the rest was credit. I will hit their fb page with all the lies. so not buy from this company. no customer service after the sale.
My sales associate Rosie was awesome! I've been watching the Mccaskill sectional for over 2 years and the checkout process was quick and easy. She guided through everything that I needed and went over the warranty with me and made sure that I completely understood everything. I am totally a satisfied customer!!!
Great service with Channey and we got what we were looking for!
Rosie is the best👍
Rosie was beyond amazing! Once we entered the store and she was welcoming and super friendly. She did not hover but every time we needed assistance or had a question she was there to help us. Thanks again Rosie you were great!
Great place and great people Rosie Cruz excellent person
Great experience! Channey was amazing and really kind, she was really helpful. Highly recommend her and the store.
(Translated by Google) Rosie excellent treatment and kindness towards us ❤️ (Original) Rosie exelente trato y amabilidad hacia nosotros ❤️
Rosie was a very helpful and friendly sales lady, she helped us obtain our new dining room table, she’s bilingual and very patient. 10/10 Recommend you ask for her when you visit!
Absolutely love Rosie! She is super sweet & helped me find exactly what I was looking for. I will definitely be going back!
Awesome delivery and set up crew
Donya was extremely kind and helpful! Took the time to explain all my options and charges as well. Great customer service!!
Rosie was so helpful and patient!
(Translated by Google) This store has an excess of inventory of the same, there are furniture with very high prices and with the decoration or repetitive old fashion, Ashley wants to sell more because they can change to some more beautiful and refined models, simple, I went to buy and really is that I was cold when I saw prices and designs.😮😮This store has an excess of inventory of the same, there are furniture with very high prices and with the decoration or repetitive old fashion, Ashley wants to sell more because they can change to some more beautiful and refined models, simple, I went to buy and really is that I was cold when I saw prices and designs.😮😮 (Original) Está tienda tiene un exceso de inventario de lo mismo ,hay muebles con los precios altísimos y con la decoración 0 pasado de moda repetitivo ,Ashley quieren vender más pues pueden cambiar a algunos modelos más bonitos y refinados ,sencillos ,fui a comprar y de verdad es que me quedé fría al ver precios y diseños .😮😮This store has an excess of inventory of the same, there are furniture with very high prices and with the decoration or repetitive old fashion, Ashley wants to sell more because they can change to some more beautiful and refined models, simple, I went to buy and really is that I was cold when I saw prices and designs.😮😮
Cherrelle was extremely helpful in helping me choose a couch and get a great deal. Went to this location with the hopes of ordering a couch seen in a different store that was at a discounted price. After looking around I found an alternative couch that Cherrelle was able to work out a great deal on, including an ottoman as well! Went back the following weekend to order side table and a coffee table. Excellent customer service!
Wow! Place is huge with tons of choices. Excellent customer service with an eye to maximizing savings. Would definitely shop here again.
Just an update. Great experience. The associates are very knowledgeable and approachable. Watching the assistant manager, Neil, he is very hands on and helps out where he is needed. The showroom looks like it is ready for a photo shoot, something that my home will never look like. However, I can always dream. The displays help me to visualize what is possible. I love that raw edge sofa/ bar table with chairs. Stunning.
Channey was very helpful and patient with us as we agonized over which mattress would be best. Great experience and will be back the next time we need furniture!
Rosie Cruz thank you for your great service.
Thanks Rosie your service it was great
Excellent in-store service, great quality products, and an awesome selection of furniture as well as accessories. I highly recommend
Rosie Cruz was great and a helpful interpreter
Great customer service and they went out of their way to find me exactly what I was looking for. Definitely will be coming back when I need more furniture.
Rosie was such a delight when I brought my Gma in for a power lift recliner. She was very informative. Rosie has a warm smile and welcoming personality. I appreciate her time and attention. She’s is such a gem! Rosie went above and beyond the sale of the recliner to give us info regarding delivery.
Shopping for living room furniture today. Channey was exceptional! Very knowledgeable and very patient. Great personality too. I thought the pricing was good also. So happy I decided to come into the store instead of shopping online.
Was very helpful with finding what I needed and checking colors
Channey was extremely helpful , my friend and I were shopping for many pieces of furniture and she was so patient ! Great customer service
Mike was very helpful, readily available, and ensured I got the best price available.
I had the most amazing experience shopping for my new bedroom suit. Channey is the absolute BEST. She took time to help me with all of my questions and very knowledgeable. I just love her. And I will be back.
Micheal was a great help explained everything and made the process super simple..thanks
After stressing so much for a set of couches we met Rosie and helped me with my purchase today, she’s absolutely the best! removed the stress and made the transaction super easy.
Terri D was absolutely AWESOME! We entered the store and had a great welcome to the store. She did not hover but was there each time we asked a question. Our purchase went smoothly, and she provided everything we needed to reach her for any issues. Thanks a ton Terri! Brad and Natasha A
The consultant, Channey, was very helpful.
Had an AMAZING experience with Rosie! She was helpful and kind! If you ever go to this location, ask for her to assist you!
Rosie was very helpful and knowledgeable! If you come to this location, ask for her!!
Nice furniture store.
Great service and assistance. We met with Rosie Cruz of the Hanes Mall Blvd store. She was very attentive and listened to what we needed in a living room set for my parents. She gave us all the information we needed to make our decision. Thank you for putting my parents need first and foremost before making the sale.
Rosie was nothing short of amazing. Her tenacity was astonishing. She deserves a raise for sure. Thank you for all you do. This company is blessed to have you!!
Absolutely loved Rosie's costumer service and the new bedset that we purchased for our new home. Rosie was very great in helping us choose something that we both wanted.
Channey was great!! She helped us with everything we needed and went above and beyond.
The experience was a 5/5. Mrs. Rosie was very kind and helped me find what I needed.
I just got some help by Rosie today , I had lost faith in customer service but she was truly the best , THANKS AGAIN ROSIE
Customer Service was beyond exceptional thanks my sales person Rosi in the Winston Salem NC location. She was very knowledgeable!!! 👏🏼
My wife and I had Rosie as our sales person. She was the most helpful, knowledgeable and sincere sales person we’ve ever worked with! She helped us decide on a new couch to fit our 2nd living space. Along with that, she showed us so mattresses as were due for a new one soon! Highly recommend her for anyone looking to buy new furniture
Rosie was wonderful making my purchase very easy. Ask for her when you visit the store.
(Translated by Google) I came to Ashley to look for some sofas which I found, Rosie attended me she helped me explained the whole process, rosie did a good job I recommend her for your next purchases for your home (Original) Vine a ashley a buscar unos sofás los cuales encontré, me atendió rosie ella me ayudo me explico todo el proceso, rosie hase un buen trabajo Yo la recomiendo para sus próxima compras para su hogar
Rosie is the absolute best at what she does! She is supper helpful when it comes to Ashley furniture’s big selection! I would recommend her every time to anyone that needs assistance with furnishing their home.
Giving the store 5 stars thanks to Rosie! She was patient, very knowledgeable, and charming! Went above and beyond, definitely recommend Rosie to anyone going to this store!
We had an amazing experience at Ashley Furniture in Winston Salem! Rosie was our salesperson, and she was wonderful. So helpful, and sincerely wanted to see us happy. We’ve been back several times because of the quality and service. Definitely recommend!
Chaney Chan was very helpful with the purchase of my new sofa chaise. I highly recommend her to help you! She explains everything well and gives you time to look around and check everything out in the store.
I worked with Rosie to purchase a new couch about one month ago. Rosie was incredible! I didn’t feel pressured to make a decision during my first visit (I had hard time making up my mind), and she kindly assisted me with design questions. EXCELLENT customer service!
Rosie was great!!
Rosie Cruz es una representante espectacular ! Great customer service and she always takes her time !
We purchased a bed with Rosie Cruz and had a great sales experience. I think its great that Ashley has bilingual workers since my mother was the one needing a bed and only speaks spanish. Rosie was able to answer all of our questions and didnt rush us out the door like other furniture store's do. Also the bed arrived earlier than expected and it's exactly what we wanted!
(Translated by Google) Rosie Cruz excellent salesperson. (Original) Rosie cruz execelente vendedora.
(Translated by Google) Rosie, thank you very much, your attention was excellent. I will come back as many times as I need. (Original) Rosie,muchas gracias fue excelente su atención .Regresaré las veces que necesite .
Great place to buy furniture and good quality and the sales consultant was amazing her name is Rosie cruz.
Rosie is the absolute best, she is a great sales consultant and very professional. Helped me out on a lot and is a very nice and patient helper! Would recommend going up to her for help!
Outstanding and professional assistance from Channey. She made my shopping an enjoyment and I found exactly what I needed for my home.
Rosie was a wonderful sales person, she is patient with everything and has so much attention to detail! Absolutely recommend asking for her !
Channey Chan is absolutely wonderful. She walked us through the process of buying a dining set, educated us on the financing and made us feel at home in the store. Would 100% recommend
Rosie Cruz was the absolute best at helping me find the perfect furniture. She was patient with me when I couldn’t decide and just the sweetest person I have ever met. She answered all of my questions and just made the experience a lot less stressful! Will definitely be going back in the future. Thank you so much Rosie!!
Rosie Cruz was awesome. wonderful lamp 10/10 would buy from her again.
If you’re stopping by to shop for furniture @ Ashley Furniture I highly recommend Channey!! Most pleasant, sweet, salesperson you’ll ever meet! She’s willing to help you save some money with any discount available to make sure you leave with the right decision on your purchases with no regret!!
I want to give a SHOUT-OUT to Channey she is the best furniture consultant extremely helpful, understanding, and delivered an excellent customer service. She is truly a wonderful person and has answered all my questions. She went above and beyond to help me. My experience with Ashley's Furniture has been amazing overall because of her! Highly recommend Channey to anyone in this location!
Wasn’t sure what I was looking for when I walked in.. I had an idea but Rosie really had the patience and time to work with me. I wasn’t pressured but instead given advice for what would look good for my living room. Thank you Rosie! 10/10
Rosie Cruz is the best furniture consultant I have ever encountered, she’s not pushy about anything and patient with every step of the entire process.
Rosie helped me find the best sofa for my small space! I have a smaller living room but the sofa she helped me find fits perfectly and seats us and our kids comfortably!
Store was amazing and Channey was a great help!
Rosie was super helpful! I went in and didn't really know how to say what I was looking for but she listened and guided me to exactly what I was envisioning!
(Translated by Google) Finally I found a store with a SPANISH speaking representative. ROSIE is the best home consultant. Rosie speaks Spanish very well for all those who are looking for help in Spanish ask for Rosie!! (Original) Finally I found a store with a SPANISH speaking representative. ROSIE is the best home consultant. Rosie Habla español muy bien para todos los que buscan ayuda en español pregunten por Rosie!!
I am truly fascinated with the service here. Rosie was the sales person helping me out and she was very sweet and professional. She helped me choose great furniture for my renovated bedroom. She was very patient as I took awhile to decide and informed me well of each item. I definitely recommend customers to buy here and ask for her! She is amazing! They have alot of variety of furniture with different styles for everyone.
Rosie Cruz was very helpful in answering all my questions i had about my new furniture, she is very sweet and considerate. Wonderful customer service.
I walked into ashley to look for new furniture for the remodeling of my room and Rosie cruz helped me find the perfect items i was exactly looking for down to the little detail awesome service and help!
Rosie Cruz was a helpful hand in buying my furniture
I was at Ashley today and it was so easy and delightful because Rosie Cruz helped us and she was just a drop of heaven ! I was having a bad day but when I left the store I just felt so happy ! Rosie was sweet and professional !
Love this store!! Great price they matched another store so we were glad to buy from here! Channey was awesome and so friendly!
Rosie was ESPECIALLY NICE, PATIENT and KNOWLEDGEABLE. THANKS for all her help She was PLEASANT also
Rosie is absolutely GREAT!!! I’m in sales as well and I appreciated her knowledge and attitude towards my wife and me. We will return to see her as our needs change .
Cherrelle was so wonderful! She helped us pick out the perfect couch and walked us through the payment and financing options with no issues. We were in and out so quickly and now we have the perfect couch! Thank you!
Rosie Cruz was very helpful and polite she is also very informative of Ashley Furniture products......I will always ask for her whenever purchasing more Furniture from this store.....Thank you Rosie for making this adventure pleasant.
Julie Mitchell was great! Very helpful and the made the experience great!
Julie was very helpful from beginning to end!
We purchased a couch today and had a great sales experience. Julie was there to answer questions when we needed her but didn’t follow us around the store or pressure us into anything which was extremely refreshing after going into several of Ashley’s competitors. We had been searching for one with heat and massage for my back issues and everywhere we went tried to sell us individual recliners or massive massage chairs that belong in a spa. We found the perfect couch with everything we wanted at Ashley and Julie was able to answer all of the questions and get us out quickly. Delivery time is only a few weeks compared to March of next year at other stores. We are very happy with our experience.
Great furniture store, channey was nice enough to help thank you.
Very friendly and helpful with finding the peace of furniture.
Had a easy and friendly time buying furniture. Terri provided great advice, went through all selection options, and was an extremely lovely person. We will be back to look for furniture in the future!
Highly recommend asking for Channey for all your sales needs. She’s super sweet and very professional. Takes her time to learn your needs, never rushes a sale. Well versed in their inventory. She has impeccable style, which is a huge plus! Satisfied with each purchase.
Ms.Rosie Cruz deserves a Raise,paid vacation, and daily Starbucks for a week for dealing with me and my family. We just recently moved from Colorado to North Carolina ..so long story short we needed furniture in a bad way. She was Extremely Knowledgeable, Kind,and Patient in helping us find what we needed.I know patience is a virtue and she's a Saint.We came on three separate occasions and she was as kind and patient on the first as she was the last time.I recommended anyone who needs an Honest and Knowledgeable person to buy Great Furniture from Rosie's the one. Sincerely New North Carolina Natives
I am super excited to write this review about the most amazing sales associate that I've ever encountered in my 45yrs of life! Rosie Cruz is so wonderful. We just relocated to winston salem and we needed to get living room furniture. I get overwhelmed when making large dollar amount purchases. In this case, we had to stick to a super tight budget. Which kinda made the situation even harder. I'm not kidding when I tell you that Rosie is the most patient, compassionate and understanding person I know.... I'm not exaggerating. She and her manager Rooster made sure my family and I left with what we needed and that we were able to stay within our budget. This Ashley furniture location is absolutely amazing! We will definitely be back in the future. Thanks Rosie!
Rosie Cruz was amazing! She was so helpful and patient during our three visits. She was able to help us stay within our budget. Thank you Rosie!!
Channey was a wonderful person and help made us feel happy, very professional knew what she was doing knows her products well! Very satisfied and helpful!
This store is very nice clean and big for the variety of bedding. Channey is amazing with explaining and offering the correct solution to your need in the product. Great store over all.
Well worth the money. After waiting months on getting a bed from coalfax, I decided to go with Ashley instead. They delivered and installed it. The installation took no more than about 10 minutes for a queen sized bed. What would have taken me hours, took these guys the length of a smoke break. What they sell ain't cheap, but neither is the service. You get what you pay for. And when you go with Ashley Furniture Winston: you get more than your money's worth. Highly recommended 10/10. They just earned a loyal customer.
Great!!
Channey was a very good helper. She was respectful the entire time and did not hound us.
Rosie Cruz excellent seller.
Channey was great Helpful, had a great smile to make the client confortable I would like to deal with her every time I visit Ashley.
Rosie was so helpful in my recent search for living room furniture! She let me navigate the pieces that stood out to me and then helped to narrow down my decision. The purchasing process was a breeze and we received our furniture quickly and without any trouble! Thanks, Rosie!
Rosie is the greatest. Well pleased with everything she did in assisting us with our purchase. I highly recommend her if you come to the Winston store off of Hanes Mall Blvd.
Rosie was awesome! She took her time in helping us find what we were looking for, and although we didn't buy a sofa we did end up buying but one but TWO purple mattresses! Nice bubbly personality! Highly recommend her!!!!!
Terry is the best! She makes you feel like a friend. She is very knowledgeable about the products and services. I love Ashley furniture!!!
Kimmel and Cherrelle took such great care of me. There was no pressure, and they worked with me. Awesome experience!!!
Ashley furniture and guardian protection are both scammers!!! You buy expensive furniture but if anything happens you are out of luck no matter if you have a warranty or not. My grandmother has waited on a claim for over a year. Constantly getting the run around. Guardian is a waste of money they will not fix anything they have horrible reviews so don’t waste your money! Ashley should be ashamed of themselves!!! T
Rosie Cruz is a wonderful consultant at AHS. I entered the store with some frustration due to a past experience and difficulties redeeming my store credit. Ms. Cruz was kind and professional. She understands the importance of the customer experience and the patience this sometimes requires. She resolved my issue with excellence and restored my confidence. in Ashley Home Store. Thank you!
Recommended salesman - Brian Ashworth. Unique and beautiful. Everything arrived as quick as possible and our purchase experience was pleasant despite the few issues that occurred. Communication was professional and prompt and would recommend anyone looking for quality products and service!
Channey has great customer service! 10/10 recommend!
Incredible experience today at Ashley Furniture in Winston Salem while shopping for a mattress. Brian Ashworth explained everything in detail and took all the time we needed in making a decision. I strongly encourage everyone to see Brian for anything furniture! Top notch salesman!!!
Channy is probably the best service provider I have seen in a while. Great customer service and awesome social skills. Definitely a perfect employee!
Had an excellent experience at Ashley. The staff was very knowledgeable and helpful. Selection was wonderful and Rosie Cruz made the whole experience painless and wonderful. Thanks Rosie.
Channey was the best !! Go and ask for her! She was really patient and helped me tremendously ❤️😊
Rosie was so amazing to work with! She was knowledgeable and honest with me. I am so excited to get my new sectional and bed set!
He was amazing at showing the products that fit my price range.. extremely knowledgeable and professional in the process.
My experience was excellent.
They where easy to work with and was very helpful.
Mike was amazing to work with! He was very knowledgeable and helpful in our search for the perfect furniture!!!
The Mattress Manager took me through all the options and I learned I almost purchased the opposite of what I needed. Highly recommend making an in store visit!
Linda was great! Thank you!
Channey, Lonnell and Ben are the absolute best associates! They were so helpful and committed to making sure I got exactly what I needed. Best experience hands down and I will be returning for all of my future furniture needs!
Great customer service from everyone! Linda has helped us purchase furniture twice in the past year.
The staff was friendly and their service is prompt. They were also well informed to answer questions about the products.
Channey was fantastic! She was so helpful!
This was our first visit and buy from Ashley’s. Sales associate Terry was a awesome person to do business with. The delivery team was very professional and nice. Well visit again. Thank you Terry.
The salesman was very informative and helpful. Was looking for a recliner, found it in no time with his help. He was very nice, store very large and neat. Would definitely shop here again
Aaron J. Was extremely helpful and patient with us. We kinda took forever lol. When we finally decided on the furniture we wanted it wasn't in store so ordered sight unseen, he said if the material wasn't what we were anticipating that he would make sure to make things right by swapping out to what we did. But it's exactly what we were hoping. The delivery drivers were also very pleasant and helpful. 100% will recommend to friends and family.
When we entered, there were several workers toward the front of the store but no one offered any help and not one person greeted us. I was in the market for two nightstands and and an accent chair. The nightstands that met my dimension requirements were $800 each. We wandered thru the entire store and still, no one offered assistance. Since they weren’t interested, we weren’t interested and we left.
I was super excited with buying my furniture in Ashley because I like their style and they have so many options. The selling agent was very nice. But all that changed when I received my new furniture. The guys who did the delivery were running, they didn't even allow me to test all the recliners. I have to run to one of them to tell that there was a problem. Long story short. Two of the recliners they couldn't operate properly because they were too close to the arms, literally, you could see the arm moving when the recliner was working. The middle section didn't have power, so the lights and outlets were useless. I mentioned all these problems to the person installing the sofa and he just said that a technician will come. Well, they didn't even report the problem. Four days later, I had to call Customer Service to make a claim and they don't have a technician available in three weeks. I was expecting something better from Ashley. First, quality furniture and second a faster service. This store is expensive so be consequent with your clients.
Ordered my furniture in January 2022. It is June 19 2022 and I still don't have my furniture.
Rosie is awesome. Ask for her if you can.
Friendly sales team and good prices on most items!
Really nice inventory and reasonable prices, especially when there is a sale! Rosie (sales person) was knowledgeable and personable. I will always ask for her in the future and I highly recommend her to anyone looking for furniture. She is awesome! Delivery was fast and the team was professional, courteous and timely.
I purchased an entertainment console, and two end table November 2021. I have yet to receive my items. I will not purchase from Ashley Furniture in the future. I spoke with a representative and inquired about damage control as it only takes 6 months to build a house. He replied there is nothing we can do. I do understand the post COVID delays on some items, but why is there no plan to make sure the customers remain customers and satisfied. There is a such thing as service recovery.
When you walk into the store ASK FOR ROSIE! She is so friendly and kind! I needed a bed frame by next week and she took great care of me and got me what I needed! Great customer service!!!
Excellent Selection and Sales People.
I have been to this store twice in the past months. Every time I go staff is sitting around and never ask may I help you. Both times I have walk the whole store and staff walk right by you and never ask do you.need help.
Here is my experience in this store. I have purchased 3 seated sofa, almost 4 years ago, at that time they convinced me to spend 130$ on Guardian Protection plan to protect my furniture from ANYTHING happen, even replacing it if they cant fix it. I was like that's seems good idea. They gave me a certificate for it too. But here is the moment of truth, the couch seats start to peal off like crazy, I emailed the company (which apparently has a horrible reviews) they replied back in 2 weeks telling me that they just cover STAINS and PUNCTURES funny right from everything to accidental stains and punctures. I went to Ashley telling them that, they were like we apologize for that but right now we cant do anything, you can come back in 5 years and claim your certificate for credit store if you did not use it. So basically Ashley lied to me about their terrible Guardian plan to make a SALE, never trust what they say to you all they care about is selling you unnecessary things and the couch I bought was terrible did not last four years, and I am the only one using it. I am going to report them to the BBB for this bad business, lying to their costumers and being dishonest.
Great, well built furniture, nothing cheaply made, I love this store and I plan on buying more items. The delivery guys were super nice and well dressed. I like buying from a well repected store and the prices are pretty good too.
Will not go back or reccomend because of the salesman!! Not friendly or helpful!! Good luck Ashley Furniture!!
Order bar stools back in December and when I came to check on them the lady at the front desk had no answer and kept calling someone else that was not showing up. Worse customer service I ever experienced.
Everything was excellent! Service, Customer Satisfaction, and the delivery guys are the best! Furniture stores all sell furniture, but Ashley Furniture Store sells good quality furniture at affordable prices and they deliver with no hassles. They truly are a business I will be patronizing for all my furniture needs.
Good experience, and great people to attend.
If I could give ten zero stars I would. This has been an absolutely horrible and emotional disaster with these guys. First they delivered our furniture two months late totaling seven months. Second the salesperson (who’s name I have forgotten at this point because it’s been so long. Sad.) forgot to add in our ottoman that we said we wanted, even though my wife looked him in the eye and said she did and he APPEARED to be writing it all down on his little pin pad. They did end up giving us that free because of him forgetting so thats okay and we’ll deserved but the stress of it getting here was hard of my family. These guys obviously don’t understand the concept of family and how it feels to have a family gathering during the holidays and not having any place for people to sit and relax. We have complained to them multiple times but it falls on deaf ears due to the fact that the last piece we needed to complete the set of our couch, they brought it but forgot the legs!! LOL. Horrible customer relations, horrible wait times, horrible business! Do yourself a favor and go spend your money somewhere else where they care about you and do everything in there power to make you happy. All these guys see is dollar signs and their “it will get there when it gets there, and how it looks when it gets there doesn’t concern us” attitude. Horrible experience!
I looked everywhere for a dining room set that would fit my vision. Found it here. It took a while to get here. They were upfront about that when I made the purchase. It actually came sooner than expected. The chairs were perfect. Wrong table. Everyone from delivery to management were nothing but apologetic and worked to fix the mixup. I may have to wait on another table, however, the professionalism these folks have shown makes me want to shop no where else. Now, I am waiting on a recliner.
My Husband and I decided we were getting a New Bed for our Christmas so we went to Ashley Furniture Home Store in Winston Salem on 1150 Hanes Mall Blvd Winston Salem N.C. 27103 where we got our Couch a few years ago. The Bed we picked out is a King Size like we already have BUT, this one we got there it is a Sleep Gruve 10 inch Firm Memory Foam King Mattress Bed and it is Adjustable and it has a massager built in. And might I say OH MY GOODNESS!!! 💯 HAPPY WITH OUR BED!!!!! They have a got alot of choices to choose from. Two Extremely Happy Returning Customer's Thank You Johnathan and Sherri from Richard and Susan Holloway
Nice location
little sxpensive
They never acknowledged me when I walked in. They ignored me and never bothered to come up to me. Then as I was leaving because no one would help me. The lady at the door working never bothered to say anything.
This establishment doesn't even deserve the one star I gave them. I have waited for my furniture for 8 months and still haven't received ANY of my items. I ordered an entertainment center, coffee table, and two end tables. In November, I called the store and tried switching to a different coffee table, that I was told they had in stock. I was told the rest of my furniture was at the distribution center, and would be delivered soon. After scheduling a date to have the coffee table delivered, they had given the rest of my furniture to someone else. Here it is January and I still don't have anything. I am getting a full refund and ordering furniture through Amazon. They sell the same furniture at a similar price. I recommend ordering through ashley furniture in mooresville if you love the brand. Their customer service is much better, and wait times are usually shorter.
I was at Ashley Home store in Winston-Salem about more than two month ago to buy a bed . The sales representative gave me a deal that included bed frames along with mattress & box spring , side tables and dresser .it was being delivered in pieces due to shortage , which I understand . But after a long wait on bed , I followed up and got to know mattress & box spring was not included . Also , the sales person left the job and store didn’t take the responsibility and didn’t give me the mattress & box spring . Post that incident I don’t trust Ashely at Winston Salem. Also , I paid for assembling the bed frame and job done was bad . The screws were not properly tightened and bed was not steady .
I was greeted upon entering by a very nice young lady. I told her what I was looking for and somehow she knew exactly what I wanted. The selection of furniture, rugs, lamps was incredible. I can't wait to get my new sectional. Thank you Ashley.
They vandalized my order before delivering it
Mr Brown took real care of us and found us the best price (online and on the showroom floor) and helped us design the new colors in our home. Very informative, knowledgeable and professional. I highly recommend asking for him on your next furniture purchase at the Winston-Salem NC store. 10 out of 10 rating!
We worked with a lady named Kayle who was very helpful over several visits. Waiting on delivery and will provide more details once deliveried.
We love our new couch and loveseat. We were told 1-4 months for the delivery but received both pieces in less than two weeks. When we were looking for furniture the staff was helpful, polite, and did not overstep boundries. He even played with our 1 year old as she ran around the store, putting her in chairs and spinning her around. She loved every minute of it. We will see you again soon, we need more stuff. Thanks!
I visited two Ashley Furniture on the same day. Went to Albemarle first and the service was TERRIBLE!! Not one person asked if we needed help or what we might be looking for. Then I went to Winston-Salem and the service was AWESOME!!
I purchased a dining room table set from Ashley Furniture in Winston Salem, NC in November 2019. With that I also purchased a protection plan covering damages to the table for 5 years. The sales lady, Linda, specifically mentioned it covered anything and everything, also stating that it was covered for unlimited repairs and one replacement within that time period. I was sold simply for peace of mind knowing that the table was covered for 5 years. I have had the table for a total of 2 years now and the table finish has started to chip on the top. I filed a claim with Guardian Protection and they denied my claim saying that the damages were not accidental so it wasn't covered. Which I wasn't told that when purchasing the plan, and they never gave me a copy of the plan. Guardian told me to contact the store directly because it sounded like a manufacturers' defect. So once I spoke with that store directly they kept saying they were going to transfer me to higher ups and I would receive a call back. They rarely returned my calls, I was the one who had to keep calling to talk to anybody. I received a call from someone finally just to let me know that her supervisor was NOT going to call me back because there is nothing she could do for me, and then told me I was lucky that she was nice enough to let me know that and then proceeded to hang up on me. When I called back after that I just so happen to get ahold of the supervisor that was refusing to speak to me, Denise in NC. She was extremely disrespectful about the situation and repeated herself over and over again. She also mentioned that the damages were on me due to the furniture being in my home over a long period of time... ? The table is 2 years old and of course the furniture is in my home..? The customer service was the worst I've ever dealt with. They were rude, did not try to help me with the issue at all, and kept telling me there is nothing they could do for me. All I wanted was for them to repair their product that I paid for. I feel lied to and disappointed because Ashley Furniture does not stand behind their products and they do not care about keeping customers.
Customer service was wonderful at your store.
The lady who helped me the second time I came in was very helpful and professional. The delivery guys left something to be desired.
The employee was extremely helpful. Wait times a little wild but after looking at several other stores we didn't have much of a choice. Huge variety. A little pricey but better quality than what we found elsewhere.
Ordered my bedroom set and just completely in love with it ! The delivery guys set it up fast and gently
Made a $2000 purchase several months ago. Sleeper sofa with chase and accent tables. We have received the 2 tables and the sleeper sofa. We have been waiting on the chase for months. I understand with pandemic rules that there will be a delay but why would you sell something that you don't even have an estimate on stock? 3 to 6 months is understandable for an estimated time of delivery but I'm being told that it's an open ended wait time. There is no estimate for when the company will have the stock to satisfy my order. I don't actively trash Ashley's for not satisfying our sales contract but when every person asks why my sofa is not complete I don't hide the fact that I may never see the rest of my order.
It’s been 4 months and I still have not received my furniture. I have called customer service and even went to the store three times to find out ETA and no one knows nothing. I called customer service again today and asked for my refund and cancel the order and they keep telling me I will get a call back within 72 hours and I never do. This company is not to be trusted. I just want my refund and will take my business somewhere else. I do not recommend no one to purchase anything from this company. It’s a nightmare stay away
Nice items for a fair price for the most part
We purchased a cocktail table and 2 side tables on 4.18.21 from the Winston-Salem store. We agreed to the brochure indicating it could take approximately 4-12 weeks to arrive. Today is 9.9.21 - 20+ weeks later. We have not yet received our furniture. I have spoken to Tamika, Hydrana, Shanon, Deb and Sarah Lynn in customer service over the course of several weeks. They advised they cannot give us an eta for our product to arrive. Today, Sarah Lynn said "I would hope you would have your product before the end of the year." Not sure what other recourse we have other than canceling the order. Hope your experience has been different, but I don't recommend purchasing here as there is no guarantee of when you might receive your product.
Beautiful furniture with great sales! The staff is wonderful 👏 👏 very helpful, knowledgeable and prompt. A great shopping experience.
Sales team not that great!
Nice products and helpful staff. Did feel a bit like a used car lot with the amount of staff and their eagerness to help.
Karli prestandres was amazing
Not bad.
I ordered a bedroom set from Ashley furniture and it took them from April 27 to July 16 to deliver; if you can wait this long go for it
Staff is so friendly and willing to go above and beyond to meet our needs. :)
Other than my initial salesperson who was wonderful to work with, purchasing here has been an absolute nightmare. I ordered a living room set and a bedroom set 9 weeks ago...still do not have all of it. The full bedroom set was supposed to be delivered, but they showed up with a damaged dresser and a missing headboard (so the bed couldn't be put together). The delivery people told me they reported the dresser damage and that I would receive a new one. I found out 3 weeks later, they never took care of doing that. One piece of the living room set has still not been delivered 9 weeks after purchase, though online it says if I order that piece it will be here in 2-3 weeks. When I asked the manager about this, she said that if I did order online, I would likely be told after 2-3 weeks of waiting that it would take longer. Who does business like this? I will never shop here again and I suggest you look elsewhere!! I'm not necessarily saying this is an issue with the Winston Salem store itself, but more so with Ashley Furniture as a company.
Good experience and deal
Had a wonderful first shopping experience at Ashley Furniture today. Joanna Poole assisted me with great customer service from beginning to end. I look forward to future shopping experiences. Thank you Joanna!
Purchased living room suite January 4th, 21 and received end of March. Recliner and right side of couch electric components not working on arrival. Attempted to contact salesperson Joanna Poole WITHOUT a response, but I had received multiple texts from Joanna PRIOR to purchasing. Finally, parts replaced by outside furniture repair last week, June 25th. Very nice and friendly when making the purchase but if something's wrong, must go through outside company to repair. Heavy metal parts that were replaced are still sitting in my living room, as i was told it was my responsibility to throw out. If financing through Ashley and Wells Fargo, you are still responsible for paying even if haven't received furniture, or late fees will occur. I am enjoying the furniture now that it's repaired 6 months after purchasing, but will not shop there again.
Great store, reasonable prices. Kaylin was awesome!
Clean, up to date furniture styles. Kaylin was a big help. I definitely recommend this store!
They social distance in this store I felt very safe. My sales rep Kaylin helped me find the perfect couch.
Great store! The Winston Salem location is nice! The sales lady Kaylin was extremely helpful and showed me several different mattresses.
I went to the Ashley Furniture Store in Winston Salem, NC. I loved the layout of the store. Also the sales associates are very helpful. Kaylin was helping me and she was so knowledgeable and friendly. I came in to look at bedroom sets. She greeted me right away and answered all of my questions. I would definitely go back. I have already recommended this store and Kaylin to a few of my friends.
We shopped at Ashley today for our new home our experience was wonderful. Joanna Poole was our furnishing consultant and she was great. She was very nice and there for any questions we had and helped us tremendously. We definitely will shop with Ashley in the future!!!
I went there looking for furniture and ended up buying a lovely couch with a lady named Joannie. I called back a couple of times regarding a painting and a Carly answered and she was the most unfriendly person ever that I decided not to return to buy the painting.
Very friendly kind and helpful ,love them love Katrina too
Manny help me and he did a great job thanks for everything
Great customer service! Manny was awesome!
Excellant service
Store was clean. The associate that was helping me just stood about 10 feet away and didn't get a feel for what we wanted at all. We made our purchase and the associate couldn't even get my email right and I still don't have a emailed copy of my receipt. I think that stores management team needs to train there floor sales associate on there POS systems along with sales and add on training (I would of bought more if he acted like he cared at all). Even paying with my synchrony credit card was a pain with them. I hope my delivery goes better.
Sharing compliments on the professional and courteous delivery men, Ty and Brandon. They worked hard to get my new Ashley sofa up our front steps and another 14 steps into our bonus room, which has a ceiling with shorter gable walls on the sides. They were very careful to avoid damaging the walls, although the logistics were challenging. Both represent Ashley Home Stores very well and are a credit to your company. I will certainly recommend Ashley to my family and friends! Service after the sale promotes word-of-mouth advertising, which can often promote increased sales! Sue Choate
Very friendly and helpful salesman. Explained fully the purchase I made and didn't rush me out of the store
Nice furniture
Weird. Sales people hovering over my every move. What, am I gonna sneak out with this couch on my back. Not too mention that I only went to the store as the website apparently didn't want my money, lol.
Friendly service, but a little over priced
Not impressed with this place, at all. The furniture is not bad, but overpriced, especially when you consider the fact that it is manufactured locally. The sales people all work on commission and some of them have no clue about what they are selling. They are nice enough, yet uninformed. We really wanted to use Ashley to help support the local economy, but ended up going elsewhere.
Sales associate very kind helpful to all my questions and answers thanks.
Absolutely horrible. No compassion, communication, or empathy. Worst customer service I have ever received in my life. Still waiting for my furniture to be assembled after ordering it in October 2020. They first were missing parts and pieces. I hate that I trusted them with my business my daughter was so excited for her new bed but she still hasn’t been able to use it because of the lack of communication with this company. Never again would not recommend. Update they sent the wrong pieces again.
Misty was amazing thanks for all the help and being patient as we changed our minds for different couches.
my mirror came in brokend
A bright and clean place to look at all different kinds of furniture and not feel pressured by sales people. The staff was very helpful and got us a beautiful sectional couch.
Prepare for the Worst . . . Ordered in November and we were told the time frame for the delivery will be from 8-10 weeks max due to Covid issue that affected logistics, which we understand. Fast forward 12 weeks later, still no sign as to when items will be delivered, you will be informed the tentative date, but then when that date comes near and call again, another tentative date will be provided and it's a vicious cycle. So, when you order from this store and was told about the time frame, just be prepared for the worst case scenario, it could be 12 weeks, it could be 6 months, who knows, nobody knows, as nobody can give you the right answer. Oh, and guess what, they will offer re-selection if given a chance, which means, you wasted 3 months waiting (could be more) and then choose another item and wait again for another x months? c'mon Ashley, we know about Covid, but don't be too naive by undermining your customers' frustrations and just blame everything with Covid. . . I tell you what, if you don't have enough supply, don't display them or don't include them on your marketing gimmicks as it will just spoil customer's belief, if any, on the company.
the Winston Salem store was every helpful as well as not too bother sum when it come to me and my family walking around looking for exactly what we wanted, nothing is made to the quality it was 30 years ago so its important to make sure your investing in heavy sturdy quality furniture which I believe is what Ashley furniture sells.
I'm posting with 3 stars because in the past I have encountered very nice store associates, but that was in the past. I went looking for a new couch. It's very beautiful in the store. I walked around the store 3 times and was very interested in this one particular piece. At least 3 associates walked past me. One even went right to a couple that was right in front of me and they walked past him. He looked at me and turned and walked in a different direction. If that's the was Ashley Furniture instructs their employees to treat people then I would rather shop elsewhere.
Great selection and service.
I'm moving in!
Once she asked what I was looking for and I told her she didn't seem to want to help me by showing me. I didn't see her again until I had walked around to the area and checked out what I wanted to see.
Our sales representative, Kaylin Perry, was exceptional and highly professional. We will return.
So far have not bought furniture at this point. Always good service and able to have our questions answered. Hopefully we will buy a new set in coming weeks
Just bought a couch , kaylin was my sales person and did a awesome job ! I would refer her to my peers
The Winston Salem, NC location is amazing! Their prices are pretty affordable compared to other furniture stores. They have a lot of different styles of furniture and they provide excellent customer service. My sales person was Kaylin. She greeted me as soon as I walked in and assisted me right away. She was so friendly and knowledgeable she made the entire process seamless! I was able to get exactly what I needed, my furniture was delivered on time, and my furniture was not damaged. I will definitely be shopping there again.
I had a wonderful experience with Ashley Homestore in Winston Salem NC. Misty was my salesperson and she was very knowledgeable about their products. My furniture was delivered on time. We will definitely shop here for all our house hold furniture needs. Thank you Misty for taking great care of us!
Hands down the worst service of all times!!!
The customer service Ms Perry showed in the Winston Salem location was outstanding and I love my furniture.
Employee Misty Cook was very helpful in helping to decide what best met my needs. She was very pleasant and knowledgeable. I would recommend for people to go through her for a pleasant experience.
Please save yourself the headache and DO NOT purchase anything from Ashley Furniture. From furniture being left outside my home to furniture missing parts to the warranty and service manager getting smart with me across the phone, I’d say that’s the lowest quality customer service a person could receive. They simply want their money at the time of purchase and could care less about happens afterwards. Repulsive.
Great customer service! Salesperson was Misty Cook and she was great! Helped us find exactly what we needed and was very knowledgeable! Thank you!
The experience at Ashley was genuine and refreshing. Brain was the gentleman assisting in my quest for a new mattress and king size bed. He had a wealth of knowledge about the products at Ashley. I would highly recommend going to Ashley and asking for Brian.
Friendly informative service in store and quality furniture for a decent price.
Great service that wasn't pushy or pressure-filled! Lots of choices for all styles and tastes!
If you purchase furniture and pay extra for a warranty you will have a difficult time getting a claim filed. Also if you make a purchase make sure the buyers name are correct on your account again making it difficult when you call and have to get angry in order for someone to find your account.
If I could give negative stars I would. We bought a pricey six piece couch back in June and was told that everything will be delivered within two months. In August we only received TWO out of the six pieces. Furthermore, we noticed a bunch of scratches and realized the piece they sent us was the one that was displayed at the store. We were upset because they told us it would take some time due to the fact that the order needed to be processed and a new sofa to be constructed. After all that, they sent us the one in store and thought we would not notice. The whole return policy should have been very straightforward but was made very complicated and they would never get back to us in time. Finally in end of October we get all our pieces and the delivery men scratch and tear the bottom of one of our pieces. They told us they would contact and send us the bottom piece and replace it for us. However, it is almost the end of November and they have not reached out to us and will not get back to us anymore. Do not waste thousands of dollars on this type of service. I understand that there is a global pandemic but this type of service and ignorance was unwarranted. Do not, I repeat do not shop here.
Be prepared to wait a long time on your furniture May take several weeks
We purchased a couple items back in August (I think) and it was explained to us then that delivery would take a long time (until yesterday, 10/20). We agreed and understand there's a lot going on (plague, lumber shortage), so fine, bring it late October. I received updates saying we were having our items delivered on time and confirmimg things were on track. Delivery day came and I received less that half the desk we ordered. Even the piece delivered is missing a drawer. Rather than adjust delivery for a later date, they delivered a thing that looks like the carcass of would be production. It's only got two legs, can't even make do with it. So they (delivery people) called and someone said they'd call back. As of almost ten a.m. the next day, no call. I called back. 0 apologies and 0 concessions. My bday is 10/22 and I took off the weekend so I could celebrate before advanced aging makes that impossible. Now I've got to sit around waiting for my arch nemesis (the phone call), and I have to wait for delivery depending on when it works for THEM. I already rearranged my entire day and work set up for them to bring everything and now I have to waste more time (while blocking the tv in the living room). Furthermore, there was nothing about "let's do a partial refund for all this inconvenience." AND I have to wait for the drawer to be shipped to me. . . Ultimately, they could have saved everyone loads of trouble by texting me there was a delay and rescheduling the whole deal. Btdubs, the slats on the bed frame (the other item, received whole) wouldn't stay down. Looked a bit warped. For the price of the stuff, the service should reflect. And if the service/items can't live up to the price, adjustment should be made.
My wife and I went in looking for some new drawers. Misty did a great job helping us. Told us what each side of the store was, she was also more then happy to answer any questions we had. She was an amazing sales person and would recommend anyone going in ask for her to help you with any of your furniture needs.
Was told furniture would be delivered mid September, few weeks later it was October and never received a phone call.
Good selection very helpful staff.
Excellent customer service and great prices
Very expensive for furniture not made of real wood.
We went to Havertys and asked a couple of questions about a California king bed. They dont carry them so the sales man answered, apologized and walked away. We looked around and felt the prices were high for what was offered. We went to Ashley's and Teri introduced herself, she apologized for not having what we asked for as well, but assisted us getting a living room, dining room and another piece for the den. Alot of courtesy, quality furniture and quality salesmanship got us to drop about $6000. Were really happy
Great service and the products are very nice and durable .
Bought my furniture June 1st. Have been called twice to reschedule delivery. Now my furniture is expected some time in August. Unless your furniture is there in the store. Avoid this place.
I ordered a bed in the end of May / beginning June with a scheduled delivery date of July the 3rd... got a call July the 1st stating that it was not gonna be there until July the 16th, but was not guaranteed.. Explained how much of an inconvenience that was for me being that it was so last minute and too late for me to make other arrangements. Was apologized to several times, and the manager said she’d do the best she could to get it there sooner. I got a call on July 10th stating it would be here on Monday the 13th ( today ..) gave a call back today because never received a time nor notification that it would be fixed... and was notified that they tried to contact me ( which I did see and immediately gave a call back ) but it wouldn’t be here now until Thursday! Ashley has given me nothing but complications since I started business with them, in addition to this I had to go to extreme measures just to even get my bed and box spring delivered. They have been a huge inconvenience and VERY unprofessional! Would not reccomend!
I recently purchased a leather couch and had it delivered to my house. After the delivery I discovered that a foot was missing leaving an exposed bolt causing scratching on my wood flooring. I contacted the sells rep. and was assured it would be taken care of??? Two weeks later I went to Ashley's spoke to a manager at which time it was explained to myself that I would be getting a call to resolve this matter. I promptly recieved a call to get the corrected product shipped to me and was notified I would recieve a phone call concerning the damage to my home. A week later still no call??? Not how to keep good paying customers....
If I could give 0 stars I would. Horrible service. Their snake sales people will tell you one date to get your business then they will just keep pushing it back further and further. I’ve been waiting 6 weeks and still have no ETA. You try to call their store thinking your calling the local store but really it redirects you to their automated phone system that keeps you on hold forever to talk to a human in hopes that you hang up. DON’T give them your money. They will never see another penny of mine!
Had furniture for less than a year and couch has broken. They sent someone out to repair it, she couldn't repair it and now I have to wait nearly a month for someone to come to try to fix it again. I paid over $1300 for this furniture and this is ridiculous. Buy your furniture elsewhere. I'm highly disappointed.
The store is fine...just the sales people are a bit pushing and don't have all the information on what they are selling..
Treated with respect and greeted as soon as we entered the store. The whole process of buying furniture was easy. Sad I didn't know the lady's name that helped us. Edit: (thank you TDO)
This place is the absolute worst furniture store in north Carolina!!!! We came down and picked out 9000.00 worth of furniture and was told delivery was just a couple weeks out, no big deal.....well it's been close to two months now and we are still missing half our order. Customer service basically said to kick rocks and if we wanted to cancel what hasn't come yet it there would be a 20% restock fee ( even though they don't even have it in stock) was told too bad you signed the agreement. Today they where supposed to bring the bedroom suite but they didn't have the hardware to put it together so they left the box springs and mattress in different places on the floor plus they put a huge ding in the walls. I WILL NEVER SHOP HERE AGAIN!!! I will bad mouth this place to every single person that talks about getting new furniture. ( I'm glad I work in the public so I have a better opportunity to speak to and warn people of this God awful place. I also plan to contact the better business bureau a.s.a.p. I just want to warn anyone that plans on shopping here to be wary of there over promise under deliver mentality. Also don't expect to talk to anyone there that cares about your concerns at all. You have been warned THIS IS THE WORST FURNITURE STORE EVER!!!........ So I was able to speak to the store manager tonight ( seems like a really nice guy) he is supposed to call us tomorrow with some resolutions. If we can get this taken care of I will post a better a better review with the out come.
The first time going in Ashley Furniture and wasn't pressured to shop.
I ordered a sofa and a chest of drawers in March. I was told they were both in stock and would be delivered first wee of April. It is now May and no furniture has been delivered. I was told the last delay that the chest of drawers and half of the couch was ready but they were building the second half of the couch and it would be 2 weeks before delivery. (why are you building a couch that you ad in stock?) I was told at that time the Covid caused the delay. They called to delay shipment again and this time they said that nothing was ready and the chest would be ready end of next week and the couch end of May first of June. Again, why are you building a couch and chest that you said you had in stock in March? I should mentioned I paid in full up front. Could it be you sold my furniture to people that took you up on your financing that doesn't begin until you get your furniture where you already had my money and assumed I would patiently wait while sitting on my floor? I canceled the order and filed a complaint. Be careful if you buy in full with Ashley.
The delivery personnel were pleasant and efficient. Sofa looks great!
Originally promised a delivery date in the beginning of March and now we are pushed back yet again. Don’t trust them and don’t buy from them. Would NOT recommend.
Went there looking for a dining table, I picked one, then I was told that I cannot Pick it up from the store, I said, no problem that's the store policy. The sales women that was helping me was very nice, I asked her if they have a coffee table with dicount. She showed me one that was on clearence and 50% discount. I agreed to buy it. Sho took my information and we went to the cashier to pay. She asked about some one to help me loading the table to my car. She asked the first person and told him specifically about the coffee table and which one it is. Then another one came and she asked him the same thing, looks like this person just did not bother and he asked the first person to confirm that the coffee table was sold, the first person confirmed although he knew exactly which one we are talking about. Very bad to lie to customers because someone is lazy. Will never go to this store again.
Great selection, wonderful salesman Levon Harris and on time delivery!
Enjoyable shopping trip. Employees were friendly and very helpful.
From the day we ordered our bedroom suite to the day of promised delivery the sales rep kept in contact with us as to what was going on. The day of promised delivery we got bad weather so the storehouse called us to reschedule delivery on a Sunday, and on Sunday the delivery truck was there. Everything was beautiful and the delivery men were very professional. Definitely would recommend them!!!!!!!!!
Customer service with Jordan Wilson was TERRIBLE on 2/23/20... he was not a friendly or helpful associate at all and even made another female employee there walk away in tears from his actions! Will not recommend this location while he is still there..
Lots of choices..salesman not pushy
Customer service in the store is just fine when you are looking and actively purchasing. Personally not a fan of having to wait in line to finish up with a customer service rep, when I am sure the salesperson could do it from their fun little tablets. My huge problem with this store is the delivery. I purchased a dining table set and bedroom set 12/28/19. After multiple reschedules (due to damages, many repeat damages to the same piece) and unreturned phone calls, I finally got my dining table set on 2/5/20, with a couple scratches (really not a huge deal with the look we got, but come on). I am still waiting on the bedroom set. Part of it was supposed to be delivered today, but it is again... damaged. I am in the process of cancelling my order for the bedroom, but for some reason, it is a process. Also, the manager appears to not be managing- I have a feeling he/she went home early today as I called (again) at 4pm and they were not available. Not even the excuse of with a customer like this morning. Stuff happens, things get damaged- but nothing is being pushed through quicker, etc. We are consistently told every time there is an issue, that it will be another 2-3 weeks, just like when you initially order the furniture. Unacceptable.
Our experience with the store and their employees was an excellent experience especially with our sales rep Levon. This review has nothing do with them they are doing the best they can with what they have been given as an operation to work with. However dealing with Ashley Industries was The absolute worse nightmare of a purchase we have ever experienced. going into the fourth month later after making the purchase and we still don't have all of our furniture, not even half of it. Ashley Store is a separate organization than the Distribution centers and both of them are separate from "Ashley Industries". You will see why they structured their organizations this way if you deal with them. The two pieces we did receive were absolute junk. You can get the same quality of furniture for a fraction of the cost else where. Buyers beware don't do it!
Great service, they go above and beyond to help you with what your looking for
We buy here all the time! Great value and awesome look!
February 8 2020 my wife and I visited this store looking for a sofa. Approximately 10:30 AM, we were greeted by the receptionist and told them we were looking at sofas. Early no other customers. I'd say 6 salespersons. As we walked around sitting in different sofas, at least 3 salespersons came, literally, within 2 ft of us and never uttered 1 word. Not how r u . Good morning. Anything I can help u with just let me know. NOTHING! We saw a sofa that we were possibly interested in buying. My wife and I both agreed, if these people cannot acknowledge that we were there, we surely didn't want to buy anything from them. Amazing. They must not need the money.
We bought a very nice sofa bed. Comfy. Thank you, Mekayla. Good customer service!
The Urbanology collection...YES !!!
The salesmen are there for their sales! Of course. Don't expect honest responses. We're not mean or confrontational people, so we're really nice about everything, but we really need to learn to speak up. So. We bought a couch and loveseat. Not what we wanted at the time, but they didn't have what we wanted and no-one else in WS did either. That purchase and delivery went well. The couch is not of good quality, it has been 18 months and has greatly pilled and the fabric has pulled away from the cushion. But you can't return it and the warranty is basically a made-up thing that doesn't apply like it should even though the salesmen ensured it should. So we're stuck with that bad buy. Also- don't expect any information about said warranty or anything else except the receipt. Our couch set was to be delivered in 3 weeks, and it took 6 weeks. We bought a mattress one month ago. I hate it. Husband loves it. Delivery was a nightmare. A nightmare. We were told delivery was going to be in 1.5 weeks, it took 3.5 weeks. The men would not help move anything- I know they could get in trouble if they moved something valuable and I didn't have anything valuable to move anyway. I had a underbed roll-out container, a toddler plastic easel and a toddler desk. So I had to move those things and a few other small things while he watched me and said he would help me if he could, but policy wouldn't allow it. So I felt really uncomfortable bending down/over as he watched my backside. They didn't wear footies, so they tracked in grass, leaves, and dirt. The mattress and base didn't fit our queen bed frame evidently, so even though they're "not allowed to touch anything," he literally ripped apart our bed frame so he could put the mattress in and leave. Literally ripped it. So I had to fix the bed frame and add pieces to make it wider and longer because the mattress was too big. He said I should've bought a new bed frame from Ashleys so it would fit. They were so rude and repeated the same statements over and over again, like I was stupid and lied about the bed frame? I asked him to carry our old mattress downstairs (we already did the boxspring and hurt our backs), but he couldn't. According to the salesman, we had to buy a mattress protector FROM THEM so that we would have a warranty on our mattress and that the delivery men would put it on to ensure the cover was applied to maintain the warranty. The delivery men refused saying it wasn't his job, so I asked for help to do it before he took the picture (which he's supposed to prove that it was on, to maintain the warranty), but he refused again. So I tried to get it on by myself, which I eventually did later after he left. I have never been hateful to anybody, but by the time I signed the papers, I actually told him to leave my house. It was terrible. I called to talk to the salesman about the mattress multiple times but he would not answer his phone, return my call, or text back. I tried to call Ashley's several times over multiple days, but they wouldn't answer their phone. So I guess the only way to speak to anyone is to go in the store. This has been a terrible experience. I hate our mattress, it is so hard on my back, but I can't do anything about it until it breaks in years from now. I can't do anything about returning the hard pillow that is still in the box, never slept on, just because we brought it home. I know its the only great furniture store here, so I still encourage you to go, but spend more time with what you're buying and tell the salesman to just go somewhere else until you're ready to buy so he's not standing there watching you. And look at the warranty papers and return information instead of talking to him about it. Or JUST GO SOMEWHERE ELSE. The End.
Trying to order online is an absolute nightmare and the local store is not much better. 2 months after original order date and still no furniture. When you call all they say is they haven’t received it from the manufacturer yet.
Really nice
Nice place, but some sort of disconnection between employees, cashiers, managers and clients. So much of back and forward negotiation for only a piece of furniture
Our store experience was great. Unfortunately it has been over a month and we still don’t have our furniture. It was supposed to be delivered next week but they just called and said it would be one more week. I will probably just cancel the order. Thanks for nothing.
Great variety, good prices, but had to wait about a month for delivery.
Seems like good quality furniture. The prices were definitely good. The staff was awesome, not pushy but very helpful. Warehouse staff was nice as well and loaded my items for me. I will be shopping here again.
A great selection of furniture, and very low pressure sales by Jordan. We will be purchasing our living room set later this week.
Best in store experience that a person could ever ask for , worst delivery team ever. They tell you one date and continue to push it back even though they know from the time if order that they won’t have the piece . I’ve been waiting for the same piece of furniture since November and and my delivery date has been pushed back 4 times since then . I just received a call stating that it was changed again and I just ordered it this past Saturday . If it changes again i will be canceling the order for a second time . I’m not sure why they place more orders than they’re able to fill .
My in-store experience was wonderful. Everyone was nice and spoke if they came within 10ft of anyone. Our salesman was knowledgeable about every piece we inquired about, I dont believe customer service could have been ”perfectly” executed anywhere else!
Mike is a good employee and helped us tremendously in finding the right furniture for us
Nice people,good service.
You have to pay for deliveries after purchases.
Big store lots of furniture, Richard was great gave us the info we need but the space that you need. It looked like there was more than enough associates to help.
I went in this store with my sister to buy a Christmas present. We found exactly what we were looking for with the help of our awesome sales person Jordan Wilson! He was very knowledgeable and willing to help us with anything we asked for! He was very professional! So helpful, I brought up that my husband and I are at the closing end of building a house, that we will need furnished and wanted him to assist with that when the time came! He brought the item we found (in the very back of the store, almost unseen) to the front desk and disassembled it so we could carry it easily to the car. We were waiting to be checked out by Diane Richardson, Older Red headed lady... upon checking out she says, "Ok this item will be here January 6" I politely said I think that's the wrong order? the item I want to buy is right here. She asked my name (rudely) and I told her, she said you cant take that out of the store unless its on clearance. She then proceeds to YELL at our sales person, Jordan, and talked to him like he was a small child.. using phrases like "You know better than this" and "You should know you cant sell floor items" and went on, and on, belittling him in front of us, other customers, and other employees in the store. Like she couldn't let it go... She was not using an "inside" voice either so everybody could hear. I felt so bad for Jordan having to hear that... there are certain ways to get out what needs to be said in a professional manner. Something she is obviously lacking. Everyone makes mistakes! Nobody is perfect! I asked Diane if there was anything we could do to take this item, since it was a Christmas present, immediately she said no, but she would ask someone who could authorize the item to be taken off the floor. (the whole time acting like it was the end of the world to ask) That person had already left. I told her I was ready to pay the $85 it cost to take it home, and she told me that she wasn't worried about making a sale for only $85.00... like what i wanted to buy wasn't "good enough" to matter..... I'm not upset that we couldn't take the item home, I understand company policy, but I was not aware of this... no big deal, we can go somewhere else. We did go somewhere else and found exactly what we were looking for, at a cheaper price! As for That home furnishing I talked about earlier, Thanks to Diane, for not being worried about "only" $85.00, and being very disrespectful to a very helpful employee, we will take our business elsewhere!!
Nice store! Prices ok
Our salesman, Jordan was amazing. However, when we tried to check out with Diane Richardson, she rudely informed us that we were not allowed to take the merchandise with us tonight by hollering across the store at our salesman. She belittled him in front of us and the others in the store at the time. She told him he knew better and she talked to him like he was a kid. She was very unprofessional. She was rude to us and she was rude to the salesman. I have never been so embarrassed for another person in my life. Needless to say, we left without making a purchase and I will never step foot back thru the doors at Ashley’s.
Furniture looks nice but disapointed us after just a few months. Extended warranty in my opinion is a useless way for them to upsell. No refund policy on it for 5 years if you never use it. Check out the reviews on their foam and frames. If you plan on living on your furniture, check their reviews. I wish I did.
Bad experience with my purchased , the day before delivery they called me and said, your furniture have broken so we can't delivery, wait for call, I wait two weeks and no body call me, awful customer service
Nice store very helpful staff.
I Oder my things in October and waited and they said it would come on November 5and they changed it I was like that fine then they put it to November 13 alright I wait and wait in a couple more day they text my mother and said “we’re sorry **** but we can deliver your things on 11/13/19 and they might bring it back to November 15 that’s what they got me thinking now..
I always get excellent customer service when I shop at Ashley Furniture. My salesman Jouridan was amazing!!! Thank you for doing a fantastic job!!! Doing everything he could to make sure I was happy. Delivery guys were amazing as well very careful when bringing in my furniture not hitting the walls very professional ! Thank you Ashley Furniture for doing a fantastic job! Awesome customer service!!!
No pressure, well inform,
Great service, will buy here again
I got awesome furniture at great prices. Excellent customer service
Outstanding experience. Love my new furniture set for my master bedroom
This HomeStore doesn't honor the employee discount given at every orientation. My first visit last year I had no problems with this issue and spent a few thousand dollars, this year not only did they not want to honor the HomeStore Special on the website, but they refused to honor the employee discount given for those specific Specials. I have called and will continue to call the home offices until this is fixed. I work hard for my discount and expect to be able to use it.
If you are waiting on a Savesto Right Arm Facing in charcoal - check it carefully! Refuse delivery if it has damage! We really like the Savesto sectional couch (charcoal) *so far* and I have left a review for the product itself in a separate review on the manufacturer's site. This review is for the service we received from Ashley, which, considering the price we paid for all pieces of this couch, was sub-par to say the least. This is directly in reference to Ashley with the Winston-Salem, NC store as a representative of the company. This was a sectional couch. We waited three weeks for our initial delivery, and two additional weeks for the Right Arm Facing. When the Right Arm Facing arrived, it came *without* its seat and back cushions. Additionally, it was damaged - a hole in the back at the seam that exposed some plastic piping underneath as well as a fabric rub on the arm that would soon be a tear - this seat section had been moved around a bit before we received it. We called immediately to let Ashley know there was a hole in the back - the missing cushions were noted on the delivery manifest. We waited an additional 2-3 weeks for replacement of the Right Arm Facing - here is where it gets interesting. As the delivery team member was taking the damaged piece out, we noticed that all of the manufacturer's labeling had been removed from the bottom (those not to be removed except by the consumer) and also that there was a 3" x .25" scrape of green paint along the bottom back edge which we of course had not seen (no green paint in this house!) - it was obvious - this was a floor model, a photography studio model OR had already been removed from someone else's house. Ashley tried to pass off USED or DAMAGED furniture as new. On our last delivery, there were 2 guys standing in the driveway, not helping the one who throws the chair up onto his back and, had my husband NOT been there to assist with the dismount, the chair would have hit my concrete porch. Completely unnecessary. White glove? What does that even mean? Scraping the door jamb on the way in because one guy wants to play he-man furniture mover? Ashley, do not require your customer to lower their standards to shop in your store - raise yours instead.
Furniture is not well made and severely overpriced. I walked around for over 45 mins and no one ever offered help.
Last experience with Ashley HomeStore. Very disappointed in the experience we had with Ashley Furniture from the moment we left the store. We purchased a beautiful dining table with chairs. The experience was negative from a customers service stand point and quality, though Ashley Furniture brags about its quality to justify their inflated prices. First, they set up the delivery for a Saturday. A few days after we made the purchase, they called saying that they don’t do white glove deliveries on Saturday and we have to reschedule for the Friday before. (Even though when we initially set up the delivery, they said that Saturday is the earliest they can do.) What professionalism is this? When they don’t even know their own policy. Or are they just feeding lies to the people? We agreed to the change in delivery date and were waiting for the delivery call, three days prior to the delivery, as they mentioned. We received a call from the delivery person, when they were 10 minutes away from our house, on a Wednesday, though we had re-scheduled the delivery to a Friday (based on their mistake and incompetency). The delivery person was very rude. They just said that they are 10 minutes away and hang up the phone. I called customer service to let them know about the experience and they offered me a store credit, which I refused, because I will never buy again from Ashley Furniture. We opened the box of the table, only to find the pieces of wood holding the extension leaf broken, on both sides. Not only was the table unintelligently packaged, but it came brand new and broken. We also purchased a protection plan, so naturally, we called customer service. They could not do anything for us because it is the weekend and they need approvals and etc. They were useless and arrogant, on top of everything. The only thing they could do is to have us bring the table back to the warehouse in Mocksville and refund us the money on Monday. We would NEVER recommend Ashley HomeStore due to their poor quality and inadequate customer service. After we spend a good amount of money for the dining table and chairs, we received a broken useless dining table and paid for a protection plan that is very useless as well. If you don’t want the headache, rudeness and poor quality, search for another furniture store to find your needed furniture.
Nice
Was just in to browse! Sales people were real friendly & helpful! Definitely going back in the near future to make a purchase!
Horrible customer Service. Dianne is RUDE. Items do not deliver on time. If anyone knows how to get in contact with someone above the store manager please let me know.
Worked with us to change our order to get it how we wanted
Walked into the store at 6:30 on 8/30/2019 and made 2 complete laps around the store and not one person acknowledged me.
Over priced cant even get helped yet there is like ten employees on the floor. Only one lady Roxy or somthing helped me she was koo but all the rest are just drifting around in their own little world. Not spending money there.
Terrible customer service! Me and wife wanted to buy a swivel armchair that we liked. Since the whole time we were in store, there were atleast 5-6 salesman who did not even acknowledge our presence and clearly they were not busy as there were hardly any customers in store. We made eye contact with some of them and still nothing. We decided to take our business elsewhere as clearly no one was interested in making a sale.
I want the whole store and nobody care about coming and asking if I need any help
We have purchased many pieces of furniture from Ashley...you could say our house is an Ashley Furniture HomeStore home. We have have been pleased with the quality of the furniture we have purchased along with the customer service we received each time. We just had a new couch and tables delivered last week (remodeled living room) and love them!!
People are friendly and the furniture is fine. It is delivery (not the delivery drivers) that is the issue and the lack of communication obviously within the Ashley store but particularly in my case, with me. My furniture has been delivered in part. Today I received a mattress set that was originally supposed to be here about a week before. Along with the mattress I should have received a patio set that was not delivered (I bought the set on the floor so it wasn't needed to be ordered). So the rest of the furniture I bought (quite a bit) is coming next Wednesday with the exception of a coffee table and end table which will come 9/3, hopefully. I emailed my salesperson 5 days ago and called the front desk to make sure the patio furniture was coming with the mattress delivery because I felt like the communication was not good the day I bought it. I never got a return call or email from the salesperson and the office desk said they would check with manager and call back Wednesday the following day because the manager wasn't there at the time. Needless to say, I didn't hear back. In the grand scheme of things I know it is petty, I have a home and "some" furniture I'm just getting a little frustrated that sub-par is becoming the standard. I think they get their money and are well versed in the art of "I'm sorry".... let's face it, when it goes this far, all one can do is just accept it. I doubt I will buy from Ashley again.
I would highly recommend them for your next furniture purchase.very professional and friendly .i love supporting local as well .im very pleased .
Good variety & selection. Delivery personnel courteous & professional!
My experience was a disaster. First, it started off pretty good, I was helped and then allowed to view dining room sets on my own. I was ready to purchase, mind you I was price matching the online store just in case the store tried some trickery. I placed the order and the gentleman who helping me stated the dollar amount. This amount was about a $100.00 difference. So I show him the online price and ask why it was the same AND whether they could match it. He proceeds to tell me the increase is because of shipping/delivery which was $100. So my thought was you were going to ring me up and not even go through each price? Sub-par customer service but I continued with the order with NO shipping/delivery. I specifically state Saturday only works for me. He confirms and we go to the cashiers desk. This is where it gets worse and unprofessional. The Assistant Manager is checking me out, swipes my card, then ironically she says we cannot delivery on Saturdays if you do free shipping/delivery. I state excuse the gentleman confirm it wasn't an issue. She then unprofessional stated on the headset, "So and So get you butt over here". And proceeds to scold him for the mistake, while it was very unprofessional, I do not blame him for going back at her, she was rude! So I ask her about the delivery timeline and she explains it which is inconvenient. So she suggest I order online and talk with customer service. So I tell her to void the transaction. MAKE SURE YOU TRIPLE CHECK IF you go there. The fact that the Assistant Manager was unprofessional in front me, a customer service, give insight on how the whole operation is. Luckily, Target has the same set for slightly cheaper.
The staff was helpful, respectful and courteous. I always am greeted with a smile and welcomed with anticipation,they want the biggest commission your purchases will bring.go get that franklin,grant.i think there is also a Hamilton on a large bill someone will correct me.
Best place to get furniture
I like that the furniture is quality made for a great price. My kitchen set didn't break the bank. The service was great too. The delivery guys were extremely courteous and did a fantastic job setting up the table and chairs. I am pleased with my purchase.
I will NEVER RECOMMEND OR BUY FROM ASHLEY FURNITURE AGAIN !!! This place offers furniture that is horrible quality and the management support is worthless. I spent $8000 and received a bed that broke in 46 days and have not recieved any quality support. It was a floor model; however, I wouldn't expect it to be such poor quality. Then followed by management that could care less that they represent a furniture company that sells poor quality furniture. Im literally sleeping on a broken bed and they don't call me back to work on a resolution. I'll be contacting the CEO and the Corporate office this coming week!!! Stay Aware from Ashley Furniture!! Pretty sure that's dry rot in the wood. WOW!
Had a wonderful time selecting a beautiful new dining set. Ask for Linda Forrest; she is so patient and pleasant and offered us exemplary prices.
Great Selection Well made furniture Friendly service 👍
Great salesmanship Andrew Huffman was very helpful.
I have been waiting over a month for my couch to be delivered. Still no word on when it will be delivered and I have called numerous times and no one seems to know the exact date!!! I'm beyond frustrated
Nice friendly sales man Richard. Price good ...have to wait and see about the delivery ....
I’ve purchased the majority of my living room furniture from Ashley home store and I’ve always had pleasant experiences throughout the search and selection process, buying process and now delivery process for my most recent purchase. The selections are ability to customize are always plentiful
I've not been here, but Google keeps asking me so to get rid of it I am reviewing
Great customer service. And great delivery
Too expensive never can find what I'm looking for
If there was 0 stars I'd leave 0. Walled around store 30mins only 2 other customers in there besides me. I counted 4 employees yet none said hello or welcome or can I help. Customer service goes a long way and on this day noone even offered a hello, completely rude.
EDIT: I will NEVER buy or recommend this place! They apparently don't think anything about losing a $5000 order through abysmal customer service. The salesman (Steve) was great...until we called him on his lies and excuses. Then he got nasty. The store manager (John) was just as bad with lies and evasions--he promised to call back by 4:30, when he leaves work at 3:30. If we had not cancelled the order it likely would have been June before we got the furniture they promised in April. Based on most of the reviews I have read since, our experience was far from unique. Original post for comparison: Had a good sales rep. Spent more than expected, but that wasn't really a surprise. The one surprise was that he didn't tell us we had to pay the shipping up front, but I'm not sure he knew to be honest. All in all it was a good experience.
This could have easily been a 4 or 5 star review but the horrible customer service I received took it down. I bought a mattress and several accessories which I actually really like. I also had a good experience with the delivery portion of my purchase which I know can be difficult sometimes. During my experience the sales person said something inappropriate and offensive. I reported it to the store manager and corporate office but I heard nothing back for over 2 weeks. I did get a call back from the store manager who just apologized and said the employee was written up, but after everything I went through I felt they could have done more to make up for what had happened. I was invited by him to shop at Ashley again but I don't want to spend my money there in the future.
I walked in store, they act as if you are even there, never offered to help me
Great glue gun selection!
Remember the name FERNANDO SPAVENTA (Hanes mall ws) My husband and I are so happy with his help, he's so good at his job. If you want a good sales person you need to check him out. We had a great experience in this store as well. We were actually just taking in all our options for our Bdroom furniture. We werent planning to buy that day. After talking to Mr Spaventa we changed our minds. He made the process so easy, not alot of waiting for information with credit acceptance. I cant remember a time anything went this smoothly in my life. We got a great deal for everything. He was great with his sale explainations, im alot more educated with mattresses now for sure. I didnt know they made so many different versions for sleep comfort. We recieved a confirmation text and msg for our delivery the next wkend. They kept me updated with their time of arriving. Which was very important and appreciated because most places they give you a time line and you just need to be alert and house bound that entire day you scheduled for delivery. They sent me a text 20 mins out, and arrived on time. It was nice to see. The guys came in and informed me one of our night stands didnt come in. Not a problem At all. The guys took their time and put everything together exactly how i asked for (rearrangement). It was quick and very easy. Super nice guys. After they left i called Fernando explained what was going on with the night stand. He made his phone calls, 45 mins to an hr later i received another text saying my night stand was 30 mins from being at my house. Very happy with everything. Thank you!
First time there in a long time.. Great customer service. Clean bathrooms, Great furniture.
Loved the furniture we picked out. Salesperson wasn't overly pushy and allowed us to take our time without pressure. Much better than other stores we tried.
Initially, I was going to give a 5* review. On February 8th I went to the Winston Salem Ashley Store and was greeted by Jordan Wilson. He was patient, gave me space when I was deciding and was very apologetic when he advised me my furniture wouldnt be delivered until March 5th. During my encounter with Jordan he told me about their warranty. I asked how much it would be he said let me check on that. He came back and told me it would be 10% of my purchase. He told me I didn't have to purchase it at that time as long as I purchased the warranty prior to delivery. Today, I called to add the warranty to my order. I was quoted by Miranda that it would be $100 before tax and $106 after tax. I told her that I was quoted 10% by Jordan. She said okay, I'll have Jordan give you a call. Jordan called shortly after and I told him about my conversation with Miranda and asked why the sudden change in pricing? He stated, maybe the pricing had went up. He asked what he quoted me and I advised him of the 10%. He then said oh maybe it was $79.99. I said that was the price for my delivery. He then changed his story to say he told me it would be "around 10% not exactly 10%." Which, again is nowhere near what it should be. The customer service that I received from Jordan this evening was not acceptable. I have yet to receive my delivery, I attempted to add this prior to delivery as I was told and regardless if pricing went up or not. What I was quoted, should be honored, that would be the 5* thing to do! *if I wasnt going to be charged 25% restocking fee to cancel my order, I would have in a heart beat!
Bought a living room set here 2.5 years ago... around $2,300 for couch, loveseat, coffee table, 2 end tables and a bunch of pillows. And this was on sale of course. The couch sunk so bad in the middle that two or more people would fall into the middle on top of each other. Tried to use the warranty and they said it couldn’t be repaired, but that that’s just the quality of the furniture.... I ended up selling the couch altogether because it hurt my back and was just frustrating. The loveseat frame split down the middle and fell to the floor. Warranty said it was irreparable and that I could have a $700 store credit and have the broken one removed, or accept a $200 cash settlement. Was hesitant to use the store credit on another piece of furniture that would expire after 2 years of minimal use. But found out I could use it on a mattress instead. Unfortunately, the warranty company was very unclear in their offers of compensation and the removal of the damaged couch was not optional. Even if you wanted to keep it (managed to put old textbooks under it to support it... kinda worked for a while) you had to give it back. I can’t say I had any particular issues with anyone at this store but the brand itself as far as quality is atrocious. Oh and all the pillows and seams on the cushions split open... coffee table scarred for no reason and looks horrid.
Great store. Great experience and customer service. Manger matched the prices we wanted and was very nice to work with. Joanna was so helpful and a great sales associate. Go see them.
They have a beautiful showroom, clean and organized. So many beautiful pieces!
Pretty items
This store offers a good variety of furniture from leather, imitation, vinil to cloth.
Hate getting mugged when you enter the store. A simple greeting is all that is needed we don't need an escort through the store.
Great showroom. They're very trendy and we're looking for something more classic.
There the best
Some nice things. Bought a bed and it took almost 3 weeks to deliver. The sales people will follow you around the store.
Great furniture and good service. Our sales person was very helpful and courtious. She did not crowd us and allowed us freedom to walk the store and look at styles we were interested in giving us input when we asked.
Very pleasant experience from beginning to end. Also, they price match anything online.
I found a table I wanted and ordered that day. One piece was on back order but the two chairs and table were supposed to be delivered the day after Christmas. I got a call from customer care saying the table was ready but the chairs wouldn’t be until the day after that. I said go ahead and deliver the chairs the day after but deliver the table the day after Christmas like it was planned. She said ok. I called the day after the table was delivered and to see where the chairs were and they told me the chairs were never scheduled. They then told me it would be another week and half before I could get them. I called the store and complained. I wanted to return everything at this point. The girl I spoke to was nice and offered a $100 gift card to the store. Still haven’t gotten that and it has been almost two weeks since that should have been mailed to me. At this point I wouldn’t recommend business with them again and I am still very upset that all this has taken place. I finally have all pieces but still no gift card. They could at least give me a gift card that would buy something even small at the store like a rug or something since I am still waiting and the other stuff was such a mess. Plus the day I purchased the merchandise I got a 20% off coupon in the mail. They were not willing to adjust the price and give me in store credit. I wasn’t even asking for money back just a credit towards something else. Very disappointed.
If the review was based on looks, it would have received a 5-star rating. However, the customer service is definitely not there. My fiancé and I spent a whole hour in the Winston Salem location and not a single person tried to help us or even acknowledged our presence. At first, because I work in retail, I thought maybe it was because they were busy. But then, I noticed that the sales people had time to sit and chat with each other, talk with EVERYONE else and even walk right past us and still nothing...We were looking to buy .Definitely not impressed with the level of customer service and will not be returning to purchase furniture from them! Colfax furniture has the same product with better prices anyway!!!
Great store but no sales person offered to help me. I had to ask a sales person who was sitting on a couch on his cellphone.
Love this store!!
Run of the mill cookie cutter corporate store
Great customer service! Great selection and great prices! Levon knows his stuff!
Great experience and wonderful salesperson in Lavon!
Great store. Found awesome kitchen table and chairs for great price. Helpful staff.
Had good looking furniture and very helpful sales reps who answered my questions and gave me The Grand tour. Have purchased a couch in the past and it has been very nice and durable.
Nice people
Very helpful staff and good selection.
Good deals
Great service..great prices
Love love this store . The most helpful polite people i have ever met. Joanna in the WS is the sweetest and she is amazing .love her
excellent service
My Sciolo sofa is so beautiful, sturdy, and comfortable! I can’t wait until my matching chaise comes in :)
At least 25 workers and no customers, no one seemed interested in helping us. I’ll soend my money elsewhere
We purchased the Raylen line, so outstanding and beautiful. Our Sales person was Rosie Cruz ( Winston Salem, NC) and she was so helpful, professional and transparent from beginning to end. She loves her job and it shows. We had to have the items held until construction was done and the folks at the wearhouse were very helpful. The initial delivery was done by 2 managers, wonderful men! They took great care as they brought peices in and set up. The headboard was cracked and they ordered a new one that was delivered with in a week. The second delivery was done by 2 men who also did a great job, answered questions and set up the bed perfectly. We move in next week, we are very excited!
Levon at the Hanes Mall Rd location in Winston-Salem NC is top notch. Great products and great people. We were made to feel comfortable and let Ryan at our leisure with no pressure. We purchased a new bed and adjustable platform base with we love! While the information was being taken care of for those items my wife roamed around and found some other interesting and functional pieces. A coffee table that table top raises and some other tables.
Better quality and style than other local retailers. The delivery team is very professional and efficient
Save yourself the trouble looking at other furniture stores... Beautiful furniture to fit any budget, helpful and friendly staff found everything I needed for my new home... cons paperwork took too long I had to come back the next day still took another hour
I ordered a sofa from this store and the sales person quoted me a price on my sleeper sofa. I get a regular sofa delivered for some reason. While I'm trying to rectify the situation , Ashley Furniture AND the general manager John have been curt and disrespectful to me. I should pay a difference even though I was quoted a price. I will NEVER buy or reccomend this store to anybody. I'm trying to get them to come and get their furniture because of the lack of customer service I've had to deal with.
Wonderful sandwich
The worst kind of sales people. Steve Roberts sold my wife and mother in-law two new bedroom sets a month ago; one of which was to be delivered to our home in Raleigh. After checking with the sales manager, Steve assured my wife this would not be a problem. Over the last month we've had two incorrect or incomplete deliveries which we had my mother drive 2 hours to be present for each time. After expressing our discontent after each, we received multiple promises from Steve that he would get it fixed and would provide a delivery date/time around our schedules with the remainder of the order, he seemed to have over promised and failed to deliver on his word each time. The last time he offered to deliver on the one day we couldn't have anyone available or we would have to wait another 2 weeks... no thanks. Just be honest guys, if you normally have good products and services, honesty will go a long way to keeping the sale.
I ordered a small bench in July. It was supposed to be delivered Aug 5. I was contacted that morning saying the delivery date has to be changed to Sept 15. Sept 15 came and went and changes yet again, to October 6. Well needless to say ..they don't know when it will be delivered. No one answered my emails I sent, or returned my phone calls when I left messages. Their customer service in non-existent and I will not be eecommending them to anyone. I'd give them 1/3 of a star only because they did deliver my box spring and mattress on time.
I choose one star Cz I have to other wise I would of put 0. Terrible customer service and I got my furniture a year ago in September 14 2017 and delivered in October 12 2017 today we are the October 15 2018 and it’s wobbling now the sofa sides and the dinning chairs too. Plus they are not puffy anymore I’ve been calling them for months and no one returned my call back. There was a guy came from to repair the chairs he said you better call them and I will tell them how bad it is. Today I called again and unfortunately the manager said I can’t do any exchange or refund after a year although I’ve been calling before that and no one answers and he doesn’t want to believe me, he said we have the best system of calling back ... this is whatever just a way to say I can’t do anything. The staff are very nice when you want to go and buy from the store but if you have any complain they turn into mean persons. We paid 6,000$ for junks unfortunately. DO YOU FIND IN NORMAL TO START FIXING NEW FURNITURE FROM A FAMOUS PLACE AFTER ONE YEAR??????? and we barely use it Cz we have a living room we got it 8 years ago and it still amazing. WE TOTALLY REGRET IT BUYING OUR FURNITURE FROM ASHLEY.
Super friendly staff that work here! They are Johnny on the spot as soon as you walk in, but they also don't stall you through the store like some stores. If you need space they give you the time and space you need until you're ready! Layout 8s spacious and gives you plenty of room to explore.
They do have some good buys however I was in the store about 30 minutes and no one working asked if they could assist me in any way. One person did ask if I was finding everything and kept on walking
Lindy is the best sales associate there. She did everything great. I have no problem with her. ***UPDATE 9/3/18 I received a call from Ashley Furniture today and was informed my delivery is moved farther out now. She also told me that it might be scheduled out farther again. This wasn't a want purchase, it was a need for a bed frame. Way too long to receive the furniture. It will not get my future business. ***UPDATE 9/20/18 after cancellations the furniture is supposed to arrive today. I've had nothing but troubles with this purchase and will not buy anything else. The biggest trouble was the constant rescheduling of the delivery. And they don't do much to make it right.
Made a rather large purchase for a new apartment 7/2018 (a bedroom set with accessories). Linda D. is the BEST sales associate I've had the pleasure to work with, I mean, she really could have sold me a wet napkin. She took her time with me, helped me pick out Just the right furniture/look within my budget, and even helped me find the best deals (I'm in the military, had no idea they had military discounts, thank you!). Now.. when it comes to the store/operations, there is SIGNIFICANT room for improvement (reason being why i only gave 4 stars). Logistics is terrible (getting the furniture to you), and Wells Fargo is THE WORST! Had to go ahead and just pay IN FULL within a month or so to close the account (multiple payments/payments supposedly *not there? resulting in further charges ect.).Wells Fargo has been in the news for a reason. Lesson learned.
Gary Bowen is the best sales person I have ever dealt with. Wish more people where as kind and caring about customers as he is. Thanks alot Gary.
Went through the entire store before anyone asked if I needed any help.
Well it was decent once you was able to park. The employee cars were parked up front and parked sideways on the side of the parking lot . No regards to their customers.
Very nice!
I purchased a bed and mattress and went out of the way and bought a etended warranty for 5 years, I have only had my mattress which is made by (Ashley Sleep Addison Shore) I have been having acute pain every night and it has just turned 3 years. They supposed to have a 10 year warranty or the extended warranty should help out. Well they told me the mattress wasn't included into the 5 years after they told us otherwise, there is springs sticking into my hip to the point I wake up every night in acute pain. They told me unless there is sagging atleast 1/2 inch they can't help me? Say what? I'm supervised this mattress they sold me was supposed to be as good of a product to compare to my Serta mattress this mattress must have been made poorly for me to have pain so severe at 3 years into owning this mattress.
Super helpful staff. Ask for Jan, she was great!
Andrew H. was very pleasant, knowledgeable and helpful in our decision making process... Will definitely be shopping here in the future...
CliffNotes Version: The store has poor customer service. I'm glad for all the people who had good experiences, but I had a terrible experience here. I moved to Winston-Salem this summer. My parents and I first visited at the beginning of May in order to look at the apartment and order the furniture I'd need. AshleyHome was the last furniture store we visited, and the only thing we had left to find was a dining room set. We found one that we really liked on the floor, and went ahead and ordered the table and 4 chairs. My problems were not with the furniture itself (knock on wood), but rather the service of this Ashely HomeStore. As I said, we ordered the dining room set in the beginning of May. Delivery was scheduled for mid-July. The Friday before delivery, I received a terse voicemail saying that my dining room set wouldn't be delivered, with no explanation beyond "it's delayed." I didn't have a chance to call back Friday, so my father and I went into the store the following Saturday morning. The one woman working didn't seem to understand why we might take issue with a product we ordered in May being delayed. And apparently, since I didn't call back Friday, they cancelled the delivery altogether, even though the chairs were in. We didn't receive any explanation for the delay beyond "we're dependent on the manufacturer," and we certainly never received any apologies for the inconvenience. She was unfriendly and didn't even make a show of trying to fix the issue. Ultimately, we ended up pushing delivery back to August because what else was there to do? August rolls around, and the delivery men (who were great) bring the table up. Then they start bringing up the chairs--and they're the wrong chairs. These chairs clearly belong to another table. At the local warehouse two numbers were transposed--it was an honest mistake. It happens. I just wanted the chairs that I had ordered. I called the store to verify what we should do. The customer service rep I was on the phone with seemed to have difficulty distinguishing the difference between the two model numbers. Her attitude then began to imply that I had received the chairs I ordered, even though I clearly had not. I continued to be placed on hold, and the representative never bothered to (a) apologize for the inconvenience, (b) check with the warehouse to see if my chairs were still there and not being delivered to someone else, (c) schedule a new delivery, (d) inform me that if the chairs were at the warehouse I could pick them up myself, or (e) take down a phone number to call back at. She continued to claim that she would call back after contacting corporate. We sent the chairs back with the delivery men. About five minutes later, my father called. This representative was more helpful. Yes, the chairs were at the warehouse, and we could drive there to pick them up ourselves. The furniture at the store is nice, and the prices are fair, but they are beyond a nightmare to deal with.
Beautiful furniture!
Nice store but walked in and spent a half hour with no one noticing I was there. At least it offered the opportunity to try out lots of furniture with no one asking questions.
Quick delivery, respectful delivery team, amazing store and salespeople! 10/10 would recommend!
Way to expensive
Walked the whole store and was never greeted nor assisted.
WONDERFUL and helpful staff! Melissa helped me with the fit of a sectional I wanted for a smallish space and Ryan was simply great as a salesperson! They were both kind, friendly and so very helpful. I’ll definitely be going back.
Bad delivery service. Sent me the wrong leg of my table. Head of the area @Denisse" not able to be reached when returning her calls. It's been three weeks and still don't have my the leg of my table.
THE ONLY REASON I GAVE ONE STAR WAS BECAUSE I HAD TOO!! i ordered a sectional and a kitchen table with chairs on Saturday 5/19 it was delivered today but unfortunately is was the wrong table i was informed with a phone call from my other half. i talked to the delivery guy who gave me the number to the delivery supervisor who gave me the number to the customer service supervisor who did not answer and i did not bother leaving a message as you can see where this is going. i then took it upon myself to call the store where i purchased the products and the man i purchased my furniture was off and there was no managers on the floor to help me due to a meeting the receptionist said that she would send an email and get back in touch with me. i called the home store where i purchased the items back hours later because i had not heard anything from anyone and after speaking with Lauren she stated the earliest they could do is June the 15th. mind you i had to get rid of the old furniture to make room for the new furniture so now we are out of a kitchen table till then. She did offer me a table and chairs till mine got here but i explained to her that i did not feel comfortable using a table and chair set that someone may want and couldn't be delivered until June 15th due to us. its not fair to make someone else wait that long for their mistake. i did not once ask for a refund nor a price adjustment i just want my kitchen table. END OF STORY!!
Great service
Do not buy from Ashley! Paid cash for 5K of furnitur with anticipated delivery date six weeks. Three times they rescheduled. Eight weeks later no furniture! Worst service ever!
Excellent service. Fernando Spaventa is an excellent sales consultant. Beautiful, clean and not over priced. No pushy sales people. Plenty of parking.
Nice and friendly
Love the furniture though its pricey. The sales people follow you relentlessly, it verges on being creepy.
Salesman was very informative. The delivery team was exceptional. Very helpful, kind young men...and friendly!
The associate who helped me was excellent! Attentive, friendly and helpful, but not overbearing. Kudos to Lindy!
The furniture at Ashley Homestore is beautiful, great quality and the sales floor is perfectly arranged. Each section just about drew me in. My boyfriend and I had been there two days in a row. Two VERY different experiences. The first day we went a lady introduced her self as we walked through the front door (very friendly) and explained to us the layout, ex: modern, urban etc. My boyfriend and I browsed but didn't see much we were interested in. We then saw the lady again a little before we left and she asked if we were finding everything okay, we just told her yes. The next day we went again, they had beautiful items, but we didn't really take our time to REALLY look. This time when we entered a man, Jim, asked us if we'd been there before and then asked us if we needed help and if he could be that person to help us now and pretty much everytime we come from there on out. I NEEDED HELP. Haha. Jim was amazing he asked exactly what I was looking for, ran down a list of other questions and immediately started showing me things based of that. I take forever when shopping, breeding to touch things, try things out, especially seeing as these are large purchases my and my boyfriend's first apartment. That being said Jim took his time, never once rushed us, and it didn't even feel like a sale. It was more like a friend who was along for the shopping experience. In the end I am extremely happy with all of my purchases! The customer service from Jim at Ashley Homestore Winston-Salem was definitely out of this world and my boyfriend and I will definitely be back for more items.
Love to shop there but it took a bit to get our stuff delivered. However the guys that did deliver was very friendly and knowledgeable about our peices. They also did a wonderful job at cleaning up behind themselves.
I will never order from Ashley's furniture again. If I could rank a zero, I absolutely would! I ordered bedroom sets for all 5 of my bedrooms just to have them keep rescheduling. Worst experience ever! Will definitely recommend Rooms to Go and Dynasty furniture. They're very professional not to mention reasonable prices with nice furniture.
Very nice store. If you go here... ask for Jim Gehman. Very nice... knowledgeable and excellent customer service.
The Gentleman assisting us was wonderful. It was as if we were sitting in our living room having a conversation. He knew in just a few words what we were looking for. It was a “Painless” process. Delivery went perfectly...the men were friendly, courteous, and careful. I recommend Ashley Furniture to anyone looking for wonderful furniture and wonderful staff. It was a pleasure.
Good selection and prices and great customer service!
Good
Great experience in store and out. The employees were very helpful and super kind. I loved the entire experience!
Easy to work with. Sold over the phone in about 5 minutes, delivered on time with great communication. Took <30 minutes for them to install a wall entertainment center. Best price even through internet shopping.
Staff is pleasant and very helpful. Merchandise is worth it.
Good selection nice salespeople
i gave this place a 3 star, furniture shopping is something that we all do eventually, let's face it you either like it or not , i think that there furniture in well made and moderately priced, i feel that they are worth checking out
I would highly recommend the Ashley Furniture delivery team of Armando, Nin, and DJ. They were efficient, professional and completed the delivery and assembly of the bed set without issue. They were respectful and professional in every way.
Terrible customer service, I've been on hold with them for over 30 minutes. When my husband and I went in to just look at couches, their salesman just kept following us around despite our awkward attempts to shake him lose and have a discussion. Multiple times this salesman followed us, just watching us constantly as we sat on different couches. When we did finally decide on a couch, they delivered two of our three piece sectional, but realized the third and largest piece was broken and they had to send it back. Which means I spent two weeks with a partial couch, and had to take a second afternoon off work for it's delivery. One of the cushions had a flaw, so they said they'd ship me a replacement, but it's been 3 weeks and nothing has arrived. Which is why I'm still on freaking hold.... I do not recommend them at all. The stores are fine, but you're going to spend a lot of your time talking to people all over in order to just buy a couch. It should not be this complicated.
(Translated by Google) I was delighted with the good taste of couch games! (Original) Fiquei encantada com o bom gosto dos jogos de sofá!
Ok
Jim was very helpful. Don't buy from the Ashley site!
Love Ashley! Beautiful furniture delivered on time!
The salesman was extremely patient and answered any question I had. I really liked that he didn’t hound me or follow me around but did check in on me.
I really do't know how this store got 4-5 star reviews. People may get discount or something to write good reviews. Because I had nothing but an awful experience at this store. First off, some of the staffs are rude. Second, The sales persons always hover over you even if you tell them you don't have any other questions. People need some privacy!! Third, the furniture are expensive at this store and the price doesn't match the quality. I found the exact same couch online from a different distributor 20% cheaper! Fourth, at the time of my purchase they had 10% discount on purchasing some of the furniture, I asked the sales person if there will be more discount coming up in the future, and he lied to me that there won't be any other discount!!! However, I checked out later and found they added 15% and 40% discounts on some furniture. I used to live in Atlanta and Chicago and this never happen in big cities. But they know they don'y have any competitor in the area, that is why the quality of their service is very low. I won't go back to this store whatsoever.
Furniture is nice quality for the money. Trying to get something fixed is a nightmare. Terrible customer service on the back end.
Lots of different furniture styles
Salesman was knowledgeable and friendly.
Great customer service
Good store with good sales people. We had Randy Smith help us find our budget couch for our temporary Apartment. Good selections and pretty reasonable price.
Extremely high prices for poor quality furniture and I walked through the entire store and was to the exit before I was asked if I needed help.
The staff were great. Joanne was wonderful. Helped me get a chair I found on line. Knowledgeable about the products & extended warranty is a bonus. If you don't use it, after the 5 years they give you in-store credit. So you lose nothing by applying it. Plus I have the security of an awesome warranty. The delivery guys were wonderful. Very polite, ahead of schedule. Didn't bump into anything bringing my new chair in. At this point, I'm very satistified. Hopefully I will get years of enjoyment from my chair. Most likely will be a repeat customer. Thank you all.
Service is good. Lots of products to choose from.
Beautiful furniture. Quality made. Very reasonable pricing
Great furniture for a reasonable price, was in and out of the store quickly thanks to the friendly staff. Furniture was delivered on time as promised and in excellent condition.
Very friendly staff!
Friendly service, good prices for good products.
Beautifully redone. The store now looks more modern on the inside. Staff is there if you need them but not pushy.
Pushy sales people
Knowledgeable and friendly staff. No hovering. #1 in the industry for a reason. Stop in and see
I had an incredible experience shopping at Ashley HomeStore! Brian Ashworth was awesome. He was informative and helpful, without pushing the sale. I definitely recommending shopping for your home from Ashley. Thank you :)
Exceptional quality
My sister and I were looking at mattresses . We bought one due to the excellent help we received and especially the finance plan.
Good customer service
Decent sales people, weren't pushy, but try to steer you to more expensive items.
Amazing customer service and efficient help with the entire process of hunting the right piece for my family to the delivery setup.
Great selections and awesome prices they always have amazing deals and offer financing. The building is huge and they have styles that would suit just about anyone.
HORRIBLE customer service experience! First I will say that my salesperson Levon was not the problem, even though I walked in already know exactly what I wanted, just was looking at the prices. So eventually I got to the bed I thought was the cheapest and it ended up being about $800 and it was paid in full that day. So I got home looked online and it was beds $300-$400 cheaper than what I paid, so like anybody else would do, I called back at 7pm, it was telling me the store was closed, even though the recording on the phone said 8pm and it says 8pm online, so that was problem #1. Problem #2 occurred when I went to the store the next day, the lady at the desk on this particular day, CLEARLY did not understand that I wanted to exchange for a cheaper bed and NOT the same bed that was online for $56 cheaper, so instead of refunding me $429, she only refunded me $56, even though I stated multiple times that I wanted a DIFFERENT bed. So that got handle eventually, I still had to call back to request a receipt of the transaction which I shouldn't have had to do. Problem #3 occurs when my salesperson Levon, tells me my new bed will arrive on Wednesday July 26, because Wednesday is the only day I will be able to be home for the in-home delivery. I asked at least twice to confirm the delivery date and he told me Wednesday each time. The delivery fee is $80 which I didn't mind because they set it up and everything so it was cool. So on Tuesday I call to make sure that my bed was actually being delievered still because I haven't heard from anyone from Ashley's to confirm the deievery date or anything since the day of purchase. So the recording tells me that the bed is set for THURSDAY and not WEDNESDAY, which is a big deal because I won't be home on Thursday to receive the bed. So I call the number that they told me to call and the woman tells me that the original delivery date was schedule for THURSDAY and not WEDNESDAY which was the date I requested and was told it would be delivered on. So then I call the Winston salem store and they tell me it's nothing they can do because they outsource the shipping and blah blah blah, and then the man on the phone proceeds to get a attitude over the phone.So eventually, I head to the actual store to show my face and then when I get there, Jasmine at the front desk, has a attitude and the John guy just has no clue as to what is going on. So after about 20 minutes of them not being able to find a receipt of my purchase, he then just gives up and tells me he will give me a $50 gift card, now what the hell is $50 going to do in a furniture store? So I then ask for a corporate number to call, and John tells me that they do not have a corporate number and they will just give me this $50 gift card and my order will now arrive on Friday. I then had to fill out a gift card form that I did not have to sign alledgelly, so I really think they will just throw it in the trash because that's exactly what this whole entire store customer service is TRASH!
(Translated by Google) Bello all but very expensive at least for me (Original) Bello todo pero muy caro por lo menos para mí
Floor salesmen are friendly & helpful. Not very pleased with the Guardian Company that handles their warranties. They are very hard to work with, long delays with service. My sectional broke due to a manufacturer defect... Guardian will only cover & replace the one side of the sectional, even though Ashley's no longer makes the fabric texture; therefore the textures will not match.
Excellent sales experience with Joanna Poole in Winston-Salem, NC and with delivery with Enterprise trucking. Would recommend Ashley to anyone looking for furniture.
Furniture is beautiful!
Very friendly and helpful staff, but if you are looking for modern style this is not the place for you.
Great service
Courteous sales and office people!
I will not purchase from Ashley Furniture in Winston-Sale again! I had a billing dispute and the customer service rep was rude and hung up the phone on me, later to call back like nothing ever happened. I don't need that kind of service when I just dropped several thousand dollars for furniture. It's people like me that keep you all in business! At the very least go the extra mile for your customers!
Very high prices
Great service and product at surprising low price.
My wife and I were greeted at the door by a salesperson who explained what sales they were having for the holiday weekend and said they would check back with us. We shopped for over an hour and never saw the individual again.
User Patricia Bell Beautiful furniture selections! I love going into the store to get design ideas. I've purchased a sofa, and sectional for both my living room and family room and by walking through the store I was inspired to buy accent pieces to go along with them. I've purchased pillows, a throw and a new accent chair. The sales people are always willing to help when you arrive, but don't pressure you too hard to make a sale and that is a reason why I feel comfortable shopping at Ashley.
We were acknowledged soon as we walked in, No one hoovering over you as your shopping.. Very Professional!! Everyone very friendly, Great Products
Great customer service, great shopping experience, and they offer a substantial military discount, which was very helpful.
Great variety of furniture and mattresses. Will return when we are ready to purchase.
I'm in love with my new furniture. I will def be going back to Ashley for my furniture needs.
Can't give it 5 stars, since we haven't had it very long. So far, it has been a great couch. Power recliners are where it is at! Our salesperson was very through and attentive. The delivery men were super polite, respectful and helpful. They definitely deserve more than 5 stars! (Perhaps a bonus)
If you are not a woman shopping alone you want get a male salesman to help you
I recently purchased two reclining loveseats from Ashley homestore. Although I do like the loveseats, they look very nice and they're comfortable, I do have 2 issues with them. First, the loveseats are advertised as "zero" recline meaning they can recline all the way back even completely up against a wall. I can tell you that it's not the case. I had to place mine about 6 inches from the wall for them to recline fully. Also, the delivery was an absolute mess. the delivery guys were friendly but I was not happy with the condition of the furniture when they were delivered. there were bits and pieces of Styrofoam and splinters of wood all over both the loveseats. I had to spend an hour vacuuming all the debris off of them before I could sit in them. $149.99 is a lot of money to spend on Ashley's "white glove delivery" just to have to deal with the mess.
over rated.
This store is awesome. We purchased furniture in January 2016 and the leather had discolored and Ashley replaced the furniture just in time for Christmas.
We are very pleased with our recliner. Fernando was very helpful and took the time to answer all our questions.
I came in to the store looking for a couch that I had seen in the sale ad. Linda showed me the couch and some others, also on sale. She helped me find one I like even better! Thanks Linda.
Jim met me at the front of the store as I walked in the door. He was very kind and easy to work with. Great experience!
I was searching for a lift chair as I was scheduled for a total knee replacement. I saw the chair that I thought I wanted in their online store and when I called, they told me that had one in the store and I could come and try it out to make sure it was what I wanted. When I arrived I told the salesman that greeted me what I wanted and he took me directly to the chair. The price in the store was much higher that the one in the store and I told him this and he said that he would look at the one in their online store and if it was cheaper like I said, they would match the price of the one online. He looked it up and it was much cheaper online than in the store, but they did match the online price as he said they would. The sales representatives in the store were very professional and answered all of my questions. I placed an order for it and they delivered it on time, the delivery crew was professional and did a great job placing it where I wanted in my living room. I would highly recommend Ashley and I love the lift chair.
Brian Ashworth was great to work with. We were very pleased with Ashley as well as Brian's customer service.
Customer service was very good, both in the store and the warehouse. Howerver we did buy a floor sample we will never do that again, we found several issres including damage
The best store in the area for fine furniture....great prices, & friendly staff.
Brian was very helpful.
Brian was great! He gave me fair and honest prices, and worked with me to get me exactly what I needed! Highly recommend!
Katrina Farmer was exeptional! She provided a great customer service helping us selecting the best mattress! Will come back!
Great shopping experience! Firendly staff
Levon Harris at the Winston Salem store was a great help when shopping for a new couch. His knowledge of product and friendly demeanor made our shopping experience a great one. I would highly reccomend the Winston Salem store/staff to assit you with your furnishing needs. This is our 3rd purchase from this location.
Good experience. We didn't finalize the deal yet but Fernando was helpful. I am hoping to go back and do some business with them soon..
Danelle Wright was very helpfull and explained everything very well. Will definitly be back in the future. A+++
I had a pleasant experience at Ashley Furniture. The sales person was very knowledgeable and helpful.
Super friendly staff and easy buying experience! Would recommend them to everyone!
I bought the guardian protection plan on my furniture. It is good for 5 years it has been 2 years I have had trouble this week with it and they say I didn't buy the right plan even though it was the only one offered to me very cheap furniture you get what you pay for buyer beware
Excellent customer service! Received help right away and Brian helped us find what we were looking for, he answered our questions right away. The receptionists were helpful and very friendly as well. Will recommend to family and friends and will come back for future purchases.
Steve was excellent. Awesome deals! Quick services. He was patient with us throughout the process and I will be coming back for more items in the near future. Thanks again guys. Both Steve and the Ashely's HomeStore staff.
Fantasic service with exceptional care. People were friendly and caring and even made sure that after a minor booboo I was taken care of!
We worked with Brian as our salesman. He was really patient, answered our questions without being too pushy. Great experience buying our bedroom set.
I was very happy with my visit to ashley homestore! My sales associate Jordan Wilson was incredibly helpful and very informative. The tempurpedic mattress gives me incredible sleep!
Amazing experience. Ann was incredibly nice and knew our exact style after getting to know us. We came out having our whole home furnished. The support and team of this store is beyond my expectations. Will definitely come back without a doubt.
I was very impressed with Ashley Furniture on the first visit to their store. Their sales rep, Jordan Wilson, was very helpful and enjoyable to work with. I will definitely shop here the next time we purchase furniture and I will refer our friends to this store and Jordan as well. Thank you! Pam Extrom
Nice store. Furniture can take awhile to order and be delivered.
Brian is a awesome salesman!!
Thank you so much, Jordan Wilson, for all of your help last week! Very kind, professional and knowledgeable, but didn't once make me feel rushed into buying anything. Such a beautiful store, I'll be back soon! Thank you again, Jordan Wilson. A true gentleman!
She was a great helper! Thanks so much for your great sales rep
Seamless purchase. Great Sale. Hope the delivery goes as smoothly as the purchase. Thanks
Just had a great experience had to replace a love set due to issues and they went way above board to fix the issue
Very knowledgeable staff and very kind. One of those places that treats you like family!
Purchased furniture and very happy with the sales experience. Office ladies were great and easy to work with! Will return again.
The visit was great Fernando was super nice and patient espeicillay since I have a two year old who was everywhere! Made my deal work!!!
Everyone at the WS store is extremely helpful and very nice. The manager of the store worked with my delivery needs. I am very pleased with my product and will be shopping here in the future.
Great service at Asleys
Ann and Brian were extremely helpful and so friendly! They helped us purchase the bedroom and mattress we have always wanted. Can't wait to finally get a great night's sleep!
The sales manager and associate were extremely helpful and knowledgeable in helping us select a new Tempur Pedic mattress, base, and bedroom furniture set. I highly recommend Ashley Furniture
first time visit to Ashley in Winston Salem, NC. The sales person Jordan Wilson helped us a lot. He is very passion to answer all our questions. knows product very well. good job!
It was a great experience. The employees were helpful and accommodating to my price range. They helped me get exactly the mattress I needed. Highly recommend.
linda drawdy was great- would recommend ashley for mattresse and furniture - great experience
Excellent service and selection. Brian couldn't have been more helpful. Very pleased
Excellent service, great price. Very patient and could not be more friendly. Brian is great!
Brian was very helpful and pleasant to work with.
Fernando Spaventa Was Really Helpfull With Helping Me Find The Best Comfort Bed And Kitchen Table At an Affordable Price. He Was really Sweet and patient with me and my daughter. There should be more Sale Representative Just like him. Im really greatfull for him. Fernando is really good at what he does. THANK YOU!!!!!! BEST REPRESENTATIVE I EVER HAD.
Ashley Furniture is the only furniture store in Winston to go to! Levon was very attentive to our needs and made us feel comfortable in our purchase. The quality of the furniture is amazing! We will definitely be back!!
Great Customer Service. Very helpful and knowledgeable.
Wonderful service!
very knowledgeable sales person for selecting the best mattress for us. asked all the right questions and we are looking forward to getting a better nights sleep. checkout process was quick and easy. bought a drawer chest and night stand too.
Lindy Drawdy was fabulous. We walked right in and found exactly what i wanted and we were done within the hour. Best furniture shopping experinece ive ever had!!!
Jordan Wilson did a great job, great mattress for a great price. Thanks
Lindy Drawdy was extremely helpful and took care of all my concerns. She is highly recommended!!
Jim G. at Winston Sale was amazing. Very helpful, quick, and knowledgeable about the products. Come to this store and find the furniture of your dreams.
What a great sales staff, treated me well and let me take my time and come to a final decision with my wife. Fantastic experience!
From start to finish it was a great buying experince.I was never Pressured which is certainly a pet peeve with me. Customer service was great. I had read some terrible reviews ,They had what I wanted and I went into store and was very Pleased.
Me and my boyfriend went to Ashley Furniture in Winston-Salem during the memorial day sale to purchase a new couch. We came in about 45 minutes before the store was closing and we were very back and forth on what we wanted. Our sales person Jordan Wilson was very patient with us and took his time going over every detail of different couches and payment options. Even when it became time for them to close he did not rush us and we really appreciated his service and help!
had a nice experience here. everyone was nice and friendly.
They had the best selection of leather recliner sofas of any place I looked. The sales associate did not hover like at other places but answered my questions when I had them. Buying process was easy. I will come again when I need furniture.
Found some great deals today at Ashley Home Furniture. Jordan Wilson was on the ball and got us set up with everything we were looking for and a free pillow!
Could not have been easier! Plenty of options...my wife and I were actually able to find a living room set we both agreed on! Brian was extremely patient, made helpful suggestions, and went out of his way to accommodate us. We believe we received excellent customer service and are pleased with our purchase and the experience. Thanks!
We wen here based on some feedback from friends that they had a positive experience. The deals are good and they are willing to wrk with you on all sets including giving you different finance options. Our sales rep, Andrew, was very competent and not pushy. More of a conversation that a sale. We ended up closing the deal on several pieces. Be sure to ask about the community partners program where you get 22% off your purchase if you work for certain companies in the area. All in all a positive experience and we will be coming back.
HAd a great experience here buying a sofa today. Andrew did a great job helping us find the perfect living room set and made the whole process easy. Friendly staff and competitive prices.
Wonderful experience, great prices!
Wonderful experience and Brian was very helpful over the phone and also in the store and made buying my sons bedroom furniture easy!
Jordan has been so helpful and pleasant for our entire purchase and a true gentlemen. We appreciate all his help and will be back to work with Jordan again. KUDOS again to Jordan!!!
Great experience!
Brian approached me as soon as I walked in with a smile and was very helpful in selling us a bed for our son. We are excited to get it soon!
great service and expertise! great work ethics. thank you for your help!
I am new to Winston Salem and was recommended to Ashley by a friend . My sales Person Brian went above and beyond . Kellie at Check out was very pleasent to deal with Ashley was the best choice for me .
I could have not asked for a better sales person Brian as been furnishing my house for the past 2 years and has great patients. I have brought him many customers also very pleased with Brian .
Brian was very helpful and knowledgeable. His service was prompt and friendly. We are repeat customers.
Jordan Wilson was my sales representative. He was extremely informative and helpful in decision making about color, style, and price. I am confident I got a great product for a great price. Thank you!
Great experience here. Jordan Wilson was our sales representative. He was informative, assertive but not pushy, and made us feel confident we were getting the best deal.
I took advantage of the Memorial Day Sale. I just now read some negative reviews. Personally, my experience was good. I already had an idea of what I wanted. I worked with 2 sales people due to the busy sale. I appreciated Brian stepping in to help Fernando to finish my sale. (I didn't mind being patient as I didn't want anyone to lose a sell with other customers). Both salesmen were great. I received my furniture in a couple of weeks--on time and appears to be in good shape. I have only had it a few days---so far, so good. I was given a heads up for arrival time. I received an email prior to the delivery on the Protection Guard I purchased. I read it with plenty of time to cancel should I not agree with the terms. The sales person had been honest about the coverage. Hope this helps other potential buyers.
I had a great experience with Ashley Furniture. Linda Drawdy was extremely nice and helpful. The delivery was on time and the guys that delivered it were nice and they got in and out of there in no time. I would use Ashley again. Thanks.
Great experience, bought some furniture with the capable help of Jordan Wilson.
Had furniture delivered last week, one piece slightly damaged. Nothing major, but considering it's a new piece I'm paying for, I decided to reach out to Ashley about it. Customer service is a joke. The customer service department within the store is friendly but they aren't allowed to do anything. I was told I would have to speak with Denise in their warehouse, who wouldn't be working for another two days so I left a message. I was asked to give her about 24-72 hours of her working to return my message. So 5 days later of no contact, I try again. Customer service agent says he'll look into it and call me back in a few minutes. An hour later I call back and I'm told he didn't call back since he didn't have an answer for me. She calls me the following day, (so day 6 after delivery) and being at work I couldn't answer. I call back about an hour later and provide her my boyfriends number so the matter can be addressed. They set up a time for a tech to look at the damage (not fix- literally just look at it and decide what to do next) for 2.5 weeks later, or a month after initial delivery. I called back today because after spending over $3000 there I'd like to think of myself as a valued customer that should be able to have my issues addressed much sooner than that. After speaking with Denise, she told me they only have one tech for three stores and she's the only person I can speak to about this. Near the end of the conversation she did offer me an insincere apology at least. It takes an entire month to attempt to rectify a customer issue? If I'm waiting for a new piece to be delivered before actually utilizing the furniture, then I'm literally confronted daily that I'm not satisfied for the next month.
Great selection of furniture. They will work with you if your credit is not great. I love just going there as they always carry the latest trends. And unlike other places, no preassure to buy!
Great sales experience we were helped by Linda Forrest and she was amazing. She helped us find what we were looking for, got us a great price, and put up with our indecisiveness. She was very nice. Number one complaint was delivery period, we ordered 1 sectional, 1 dining set, 1 set of end tables. And it's going to take over a week to get them and we have to pay for it. All of the other stores we went to had our orders delivered in 4 days or less and/or don't ask for delivery fee. The overall experience was nice, we got what we wanted, Linda was 5/5, but I wouldn't recommend Ashley if you need to furnish your home in a hurry. We still haven't had the delivery yet so I will update this review later.
I bought a couch from Ashley home store in february. They told me it was out of stock and it would be on or before March 31. At the end of March they called me and said it would be the end of April before I could get it. I decided to ask for my money back so I could go buy a couch somewhere else and actually have a place to sit in my living room. They said they would credit it back but never did. I called back a week or so later and they said they forgot and would do it this time... over a week later and I still don't have my money.. or a place to sit in my living room. They blamed my bank for not processing it but my bank said they didn't receive anything from ashley. They need to own up to their mistakes instead of blame others. 2 months and I don't have a couch or my money back. Customer service was very defensive and would not admit they did anything wrong. I will never shop here again and neither should anyone else. Businesses like this do not deserve kind and loyal customers. I have seen plenty of other reviews of Ashley customers being treated this way. It is unacceptable and I will not be giving them my money again. (Oh and by the way lydia.... you refunded the money to the wrong person... It is now April 19th and I still don't have my money.... your customer service is a joke as well as your store and "staff" if that's what you want to call them.)
The only reason this place is receiving a 5 star rating from me is because of Linda Forrest. She was such a great help! We got all that we wanted for a good deal and she was just so sweet! Thank you so much Linda! I couldn't care less about some of the other sales people. So rude.
This is the worst retail experience I have ever had !!!!!I felt the products offered where a good value for furnishing a corporate apartment. The sales clerk was very nice and we could not have been any more direct in telling her that we needed the furniture on a selected date. She assured we could pick them up then from their warehouse and actually could get it a few days earlier. We told her if we could not get it then we would not buy the furniture! As soon as we had paid and gotten home the phone started ringing telling us that in fact no we couldnt get the pieces and then yes we could get some of them. Every person I spoke with acted like they couldnt care any less. There was no flexibility what so ever or customer care in dealing with our situation. I dont live in the city the furniture was being delivered and my husband was working all day. It was the most INSANE, UNORGANIZED PROCESS EVER--WE FINALLY GOT PIECE BY PIECE DELIVERED WITH ME HAVING TO MAKE MULTIPLE TRIPS --2 HRS AWAY --TO GET ALL THE FURNITURE-- NEARLY A MONTH LATER!!! I would have just canceled the whole order, but we had bits and pieces of the sets we had ordered. I will never shop at Ashley again or recommend it to anyone. Even filling out this survey was a pain. You need to take a look at Amazon and Zappos to figure out how good companies operate.
The furniture I purchased is great. But I am telling everyone to beware!! Of the salesman talking you into buying the protection plan that SUPPOSEDLY covers everything even up to pet urination. The salesmen said it covers that. Almost anything it will cover. I went to file a claim today because I have multiple stains and not just 1 stain it doesn't cover reoccurring stains. Which doesn't make sense weather or not your pet pees 1 time or 10 times the plan should cover this. Accidental Is accidental. I will not purchase from Ashley Furn AGAIN. The salesman should have gave me a few pointers on how I should word it if I file a claim. I am so mad right now I could spit. So please make sure if you purchase the plan you say it's a 1 time occurance. And not past 30 days too.
Granted, we went on a busy day, buy no one came and checked on my family. Large selection though I'm not sold on the customer service
Joanna Poole was the best sales person in any retail business that I have ever had the pleasure to work with. Ashley's selection was great and Joanna helped us coordinate our selections. Delivery service was also excellent. They arrived on time and placed the furniture exactly where we asked them. Since we now have a new Living Room outfit, and a fairly new dining room, I'll have to look at our bedroom for some new ideas. Thank-you Ashley, but most of all Thank-you Joanna.
Easy shopping and courteous staff!
If by chance you get lured into an Ashley Home Store and fall in love with any of their furniture take my advice close your wallet and run the other way! Their customer service is horrible! They want 100% of your money in order to place an order why because they have no wharehouse system, no control over if or when you will get your order. I placed my order waited for 2 months after making full payment only to find out my furniture was not available. They then asked me to wait 2 more months or choose something else. This is the way they keep prices down they use your money and don't deliver as promised. The worst part of the experience was they didn't seem to care. I will never darken their door again and if you had a better experience there than I did consider yourself lucky but guess what they won't be in business long treating customers the way they did me.
Staff were very welcoming and knowledgeable. When I found my purchase, the sales staff were very helpful in the purchase process. During my checkout, the staff were very thorough. The showroom was beautiful and the staff answered any and all questions we had. I have already referred family and friends.
Great Experience! So glad we chose Ashley's to make our furniture purchase from. From the sales person to day of delivery, everything was better than I could ever have imagined.
The guys did a fantastic job. I love my furniture!!
Amazing
I recently bought a sectional from Edwin at Ashley and he is great. He worked in depth with me on the measurements and finding the right couch for me. We finally decided on one and ordered it. It took about 3 weeks too get which is fast. The crew came in on time and delivered it. My couch looks great and is exactly what I ordered. I will use Edwin for every furniture addition I can and I highly recommend you ask for him by name when your in the store.
They delivered a broken sofa to me. Terrible customer service!
Great experience -- Thanks Edwin! ... I'm in sales myself and a bit direct in my path of purchasing. Edwin was great and let me linger and touched base with me after I had a little while to look and then I looked for a bit longer. I knew what I wanted, but had to find it. He knew the products in the store and I had only planned to leave with a couch, but ended up buying "optional" furniture at a good price thanks to Edwin's understanding of what I was trying to accomplish. (I didn't need premium, but nice, furniture for a spare bedroom). Took a while to get the couch, because it had to be ordered. That was fine with me. I could see how it could be tough for some. (Took about a month.) Happy with it though, now that it has arrived. Great thanks to my delivery guys too. That couch wasn't going to fit the way we thought, but they didn't give up. Little moving of walls and ceiling (joking), and the guys got it in. No complaining from them either and it was HOT! So a big thank you to them too!
Got good customer service while in the store and even bought the extended warranty. My wife and I bought a table and six chairs. Well four of the chairs fell apart in the first year. They became wobbly and screws fell out of them. I tried fixing it my self with no luck. Contacted AF for the repair and they said they'll need to order parts and have them shipped to us. First off the parts were shipped to an address we haven't lived at for more than ten years (although they delivered the furniture to us at the correct address). Second they said we need to contact them when the parts arrive and they'll send a repairman. Now if you are as busy as I am you can't be bothered with following up with them as they should with us. So we informed them after the parts came and we still haven't heard from a repairman. It has been three years now and I called them again and they said we are outside our warranty and will need to contact the extended warrenty people. I explained the situation and he said he would let his customer service people in the building know and return my call. Then again if we haven't heard from them by Tuesday to call him back. I suspect they are gonna weasel their way out honoring the warranty and repairs. Ashley's Furniture has crappy extended warranty policies and should be handled more professionally. If you are gonna ship an item before the repair fine. At least track the shipment, follow up with the customer and be more adamant about making the repair happen. Customers shouldn't be bothered with having to do the leg work.
We didn't even get the full experience of purchasing anything from the store because of their customer service! Upon arrival, I was pleased that I wasn't hounded with an associate breathing down my neck asking me questions. However, after looking around and actually liking some of the things we saw, my boyfriend and I waited behind a couple who was making a purchase. There were at least 5 or 6 of their associates near where we were waiting and none of them would make eye contact, or let us know that someone would be with us soon. One associate smiled at me and that was it. There was a group of three associates in the corner at what appeared to be someones desk, which would be fine except everyone could see them sitting around talking there not actually working. We could hear what they were talking about, it wasn't work!! Regardless, my experience was poor and I won't be returning. Thanks but no thanks.
We bought a couch here, and the delivery date was 3 weeks later. When they did deliver, it was the wrong sofa. With no apologies, they told us that the delivery date for the sofa we actually ordered would be 2 months later. They later pushed the date back even further. When I called I was almost always put on hold for long periods of time, or someone would tell me they would call back and then would not. We eventually just asked for a refund. I would not recommend this store to anyone.
I was concerned by some of the reviews I read about Ashley Furniture, but actually had a pretty good experience with the Winston-Salem store. We purchased a reclining sofa and chair set in July. Even though it took a few weeks to deliver (which is typical, in my experience) it arrived when they said it would and the delivery guys were great. However, when we started using the chair we found it would not stay in the recline position. There was not an easy adjustment we could find so we called for service. It wasn't fixed the first time, even though he replaced the entire mechanism. He tried something else on his second visit but it still didn't work. We called customer service and they agreed to let us return the chair, even though months had passed. When we brought in the return, we received full reimbursement without hesitation.
Ordered an entertainment center and paid for the delivery. THe delivery time changed three time, but still managed to arrive. Unfortunately, after the delivery crew left we discovered that the entertainment center was put together backwards. When I contacted the company about repairing the furniture they told me that they would send a service man out but he only works 7 to 3. Basically they want you to change you work schedule so they can fix their problem, and not fix it on your terms. When we brought up a return and refund I was informed that they could not return the delivery fee, because it was third party, and there would be a 25% charge for restocking. This is unexceptable since it was all secondary to their mistake in the first place
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No interest will be charged on amount financed and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/31/2025 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.