Ashley Store Bismarck, ND

Amanda was amazing to work with start to finish! Go see her for all of your furniture needs!!

Our store assistant was wonderful! Thank you Regina!!

Casey was Awsome. Never gives pressure and always follows thru with the sale even after you leave the store. A+++++++

Was told furniture was in and did good job of trying to get it to me before the 4th of July.......then they tell me a week later they sold 2 of my pieces to someone else. Got a half of a couch and still waiting on the rest of it to come in AGAIN......very disappointed!!!

Craig was great to work with!

Our representative Caleb was very knowledgeable and knew our needs and wants. In our experience, he went above and beyond. He had great customer service skills. Wonderful experience as they had everything we needed!

The sales person did a great job and the coffee table and end tables were just what we wanted, but my wife's name is Amy, not Any.

My wife and I had an excellent experience of shopping for a new king size mattress. Our sales representative Michael Meuer did an awesome job of showing us all of the mattress choices we would consider, comparing all the options of the different styles, had us actually lay down on each style and answered any questions we might have. After careful consideration, we made our purchase and will have our new mattress delivered free to our home!

I Keating has been and still is the best furniture and mattress store in the upper Midwest.

Fast, helpful and willing to spend time to answer my questions.

I had problems with an HOA not giving me early access for the delivery of furniture. I had signed an early access form and could have my furniture delivered as long as a realtor is with me. This form is used frequently. I didn’t want the dining table delivered to my house then have to pay to move it again. Thanks again for your cooperation which included a total refund. The issue was resolved and the HOA was notified of condo owner/ seller and buyer rights . I reordered my furniture. Mega thanks for your support!

I was very pleased, the time you took to answer all of my questions, the time you took to show me many options, and your suggestions really helped me to decide on what I wanted. Also the quality of the merchandise you sell sold me. Thanks Kevin and Regina.

If you want to wait 6 weeks for your furniture to be delivered, order from Ashley online.

Casey was an awesome salesman answered all my questions and was very knowledgeable in all aspects of the business

Craig always makes our visit quick and easy!!

Very professional and knowledgeable. Shelly is amazing to work with. Answered all my questions, very informative as well.

I had been shopping for a mattress for several weeks. This was the first and only, of many stores I visited, which actually had the mattresses they advertised, for the price they advertised. Michael was knowledgeable of the stores products, he helped when I asked him to, yet gave me space, and time to think, without pushing the sale. I don't appreciate clerks who smother me, and he was sensitive to that. It was a nice shopping experience.

Great salesman. Very knowledgeable and thoughtful

The store was warm and appealling, l felt comfortable, i shopped with no sales pressure, the sales lady answered all my questions, she did not hover over me, she gave me room to shop, this was my second time shopping for this couch.

Shelly Hubal was extremely helpful and answered all our questions.She was very friendly and made us feel comfortable. The store had lots of options to pick from.

Have shopped here throughout the past years with various needs. Have always been treated well. The most recent purchase for a recliner I dealt with Troy. Even though he is rather new he handled my needs very well. I can't leave out Kevin who as sales manager from the opening of the Bismarck store years ago I have dealt with numerous times. Together, Troy & Kevin made my recent purchase enjoyable.

Went well. Thank you.

Great service! Helpful emploees

Quick and easy buying from the outlet. Dresser was wrapped nicely for loading and transport home.

Great selection of beds. Shelly was very knowledgeable about the products she was selling.

Great service!!

Casey is the best!!! I highly recommend asking for him when going to iKeating.

It was a Good Friday and seemed we met people who were being at their best at Ashley Furniture in Bismarck ND. Great service and great deal for my family. Happy Easter, Kasey and Krew. Logan

Ally was pleasing and professional; not pushy.

We had an excellent experience buying furniture with Amanda's assistance! She has great taste and was very helpful! Thanks!

Great customer service! Casey was super friendly and helpful. I’m excited to get my new bed and mattress!! Beautiful store!

Your salesman JORDAN was very helpful. He let us take our time in deciding which mattress to choose from.

Friendly staff helped me find just what I wanted at a good price.

Great customer service from De. We enjoyed our shopping experience.

thank you for all the help. DeeAnn was wonderful and very helpful

We were looking for a chair. One sales associate was busy with a client and two others passed us by and didn’t bother to acknowledge us. It was quite some time before she finished but then asked if we had been helped. She apologized for no-0ne helping us and did an excellent job. Thanks to her, we spent almost $1k in the store.

It was a great experience shopping here at ikeating and they were so very helpful. Upon delivery the footboard was damaged but they showed me right away. I have a replacement footboard on the way and they’ll install it for me. I will be back!

They stand behind won’t they sell

Great help very nice people

Mike has been the best to work with!

Ken was very knowledgeable and friendly. He showed us a wide price range of chairs and let us make the decision. Love the furniture.

Josh was very helpful and patient with us. We looked at 2 chests of drawers, a dining room table and chairs, and a side table. Can't wait for all to be delivered in a month or so.

Carl was very good at explaining the features of the furniture and the price was excellent!

Great customer service and friendly staff.

Craig was extremely helpful and knowledgeable, he understood what I wanted for my living room and made it happen!

We Bought new couch from here n Ken did great job helping us pick out the right couch that me n my wife both wanted . Tried all kinds out n finally me n my wife agreed on which one worked for both of us . What sold us was 10 yr warranty on it n didn’t have pay extra for this warranty. Plus I'm over 6 ft n wife 5’4 n both fit us. Thank You Ken n rest of the store. Just hope one that shows up with delivery is as nice as show model was when shows up next wk Tuesday.

Our saleswoman was phenomenal! Showed us to items we were lookin for without stopping to push other items on us! Very very appreciative for that! Definitely worth your time to visit with the great people at Ashley!!!!!

Torrie was amazing to work with very easy and out going. The store had a great selection.

Our salesman was very helpful and listened to what we were looking for. I appreciated not having a bunch of stuff we weren't interested thrown at us. We found what we wanted quickly. Great service

Salesperson Monica Delgado extremely helpful. Listened carefully to my needs, desires and budget. Am very pleased with my purchases. As for delivery, the guys were courteous and careful. Definitely recommend.

The out of town delivery guys are exceptional. Their work ethic is way above the standard and go above and beyond to deliver all items with no complications!! Highly suggest they be paid as such.

Staff was very helpful to me in choosing a chair! Wasn't pushy though. Very appreciative of that.

We worked with Regina,she was helpful and nice,answered questions and suggested what better fitted our budget, totally recommend her

Lisa is my go to for all my shopping needs. Friendly and very helpful. Works hard to make sure your happy when you leave the store

Store had a great selection. Prices definitely vary which is expected. Was walking around probably 2 hours and not one employee asked us if we needed anything or nothing. When we found what we wanted we started looking for an employee to help us and found Amanda. She was good and helpful. Got us what we wanted and also gave us a discount on another item which was appreciated. I will possibly go back in hopes for better promt customer service off the bat and see. Also went in next day to pick up and the kids loading couldn't do it themselves so myself and my nephew had to step in and help them load it. Not a problem because I don't mind lending a helping hand but for the money I spent I honestly expected free delivery and setup.

I always have a great experience at I Keating. I have had several great sales people over the years, most recently Dee. They make the process easy and efficient , and the products have arrived more quickly than promised. Would highly recommend!

I was told my furniture would arrive 7 to 10 business days after 2 weeks I called and it had been in for a while nobody called to inform me it had arrived. Once I received it I opened the cardboard only to find my double dresser was extremely damaged. I talked to a man named Jake in the service department. He asked me if I wanted to keep damaged item with a partial refund. The dresser is not usable. Also I bought a five year warranty why would I keep a damaged unusable dresser. Now I have to wait another week or more for furniture I paid CASH for I did not finance like most do so why did I spend my hard earned Cash on something damaged only to have to wait further for a product I can't be assured will be intact this time. Not pleased at all!

Lisa was very helpful throughout the process of getting new furniture to our new home and we do like the furniture

Amanda took great care of helping us handle our decision. Can’t wait to get my new patio set!

Laura helped me find the chair I needed. She was helpful, friendly, and awesome! The pick-up experience wasn't so smooth, however. It took me an hour to pick up one chair. It was frustrating because I asked someone to help me pick it up.

Ashley carries a line of Amish furniture that allows you to pick your wood and stain and upholstery - beautiful product and helpful salespeople (Regina) who are willing to ask questions to be sure you get what you want. Regina let me know when there was a special sale so I could get the best price too!

Casey was great to work with.

Friendly knowledgeable salesperson

Thank you very much! Professional salesperson!

Casi (Nova) was amazing!

Excellent customer service

Great customer service from Monica. No pressure, just very helpful.

Casey was absolutely great to work with! He worked with me and only being able to communicate via text message! Amazing service!

I was very pleased with the service in store and on line. The furniture loaders were top notch. They were careful and worked on getting everything to fit into our trailer.

Carl Watkins, the salesperson who approached me and literally became a friend, was a gem. I can't wait to get my new sofa. Thank you!!

Rachel is the best. She listened to what I wanted and gave me great options. She understood my situation and helped me make the best choice. She is a wonderful salesperson and I highly recommend her.

Was greeted warmly and helped in a very timely manner. Enjoyed my shopping experience. The cashier was a delight with a beautiful smile and a very pleasant personality!

I just had a terrible experience with Ashley regarding a claim. The delivery manager was incredibly rude and yelled at me over the phone. I finally asked to speak to someone else after she wasn’t listening to me and got put on hold and then someone hung up. Buyers beware if you go through a warranty claim, it’s a rollercoaster and you will not enjoy the ride.

Gina was great! She listened to my needs, suggested appropriate options but also was very knowledgeable on her products. She was super accommodating and made our transaction very quick and painless!

Casey was super helpful and not pushy! He was attentive and kind and made me feel very confident!

I was furniture shopping long distance for my daughter who moved across the country for a new job, and chose Ashley Furniture in Bismark, North Dakota to purchase some furniture for her new apartment. Sawyer was a gem to work with - he was friendly and knowledgeable and helped me in choosing both the furnishings as well as delivery information! He also has excellent phone skills! Both Sawyer and Ashley Furniture are "Mom-Approved!" Thanks so much!

Very friendly, and made sure we tried our Purchase more than once, before we made the finally decision.

DeAnn was very thorough about the beds and the quality they have. We were very pleased in our choice, she was very nice and considerate. Thank You

Great customer service with Kaleb! He made everything easy! Very courteous and professional! I would recommend him to anyone

We were delighted with our experience of exchanging a new couch we were not happy with. The Bismarck manager (I can't remember his name 😩) was so kind and helpful in helping us choose a sofa we will be much happier with.

Lisa did a fantastic job finding recliners to fit both Jane and I. She also asked great questions to find out what was important to us. If I ever need additional furniture or know of anyone looking I would send them to Lisa. Lisa is a super asset to your business.

Had a very positive experience at this store! Will definitely be back to shop for accessories and more.

Char and I are very pleased with our purchase. Monica was a great help guiding through the process. Believe we received good value also.

Good customer service and furniture Is at a reasonable price.

Staff was very help full to show us in right direction of what we were looking for.

We had a wonderful experience! We were working with Monica and Arnold and they both took such great care of us. The service is always friendly and helpful without being pushy and following you around. We loved our experience and will definitely be back!

Very friendly and helpful staff. Darius gave me a great tour while I sat on almost every couch and chair. On my second visit Michael took over where Darius left off and helped me with the table and chairs I just had to come back and get. Would definitely shop there again.

Craig was awesome to work with! If you want great service, ask for Craig in Bismarck!

I shopped at Ashley store in Bismarck, ND. I had excellent service and excellent selection. Shirley H.

Great service on greatly priced quality furniture

Shopped Ashley yesterday had an incredible sales consultant who really knew her product and was willing to take the time to explain everything to me and help me out. Monica Delgato is a stand out. She knows her product.

Have bought sever items over the years. Have always been very appreciative of the sales people and level of service provided.

Speedy service Great customer service

Lisa greeted me as I walked in the door. She listened to what I needed and wanted, we filtered through a couple of ideas, and within a few minutes we had the bedroom set I described! She was amazing to work with, she compared pricing and I received the best deal and within my budget.

We had a great experience with Nova at the Bismarck store. She was very helpful in showing us what we were looking for and ended up buying a theater sofa that fulfilled our needs. We will definitely work with Nova in the future!

Oo always fun with Monica!!

Lisa and Matt were very helpful and love the purchases made!

Lisa was awesome help! No pressure and very patient! Great selection and displays! We are return customers for a reason!

very very nice helpful people! The lady that helped was me awesome!

Salesman was very friendly and helpful. We will definitely shop there again.

Great Sales Lady. Very pleasant and easy to work with

Monica Delgado helped me find the perfect living room set. She was so personable, friendly, helpful and patient. She was a joy to work with! We have always purchased our furniture from I-Keating and still have a couch, loveseat and chair that we purchased from I/Keating in 1991! I would recommend I-Keating to others as we have always been very satisfied with the great selection and wonderful customer service. 😊👍

All staff I interacted with had been Very helpful, no high pressure techniques used, plenty of helpful guidance given and room to think.

Jodi was AMAZING! The epitome of customer service. I highly recommend this store to everyone.

We always have a great experience working with Casey. He is patient with is and takes the time with is as we are a bit needy! 😆 🤣 😂 We highly recommend Casey to everyone we know is looking for furniture!

Dee is the best!

Went into the Bismarck store. I was looking for a dresser. Jordan Freitag was the associate that helped me. He located one in Dickenson and was going to have it transferred to the Bismarck store. He was very nice and helpful.

I knew what I wanted, sales representative was extremely pushy with the sale of the “set” she showed me items although I 100% knew what I intended to purchase. She showed me items I explained I had zero desire in. Then I had to call repeatedly for ANY data details for estimated dates of arrival so I could make a plan for pickup. Finally got some answers, got our items, ended up NOT needing the chair that was pushed on me. Reached out to the representative and found out she resigned her position. I called four times attempting to figure out how to return said chair while I left multiple messages with the manager, no response or call back was ever provided. My husband finally was able to get an a different sale’s representative to assist him with what needed to be done for return. Can’t say I’ll ever use ikeating again if I’m being honest.

Salesman was very courteous and helpful. He explained the product in detail and ordered the item quickly! Very impressed with the service!

Sales associate was very friendly. We purchased two new mattresses and she was very knowledgeable and helped make the best choice.

We bought a couch and 2 recliners last year and it was such a great experience that we came back this year to get a new bed. The customer service is top notch! Our salesperson , Tess, was fantastic! Highly recommend!!

Regina was very helpful,spent time with us finding the chair we wanted. Very professional. Great salesperson.

was very helpful Sawyer was excellent

Very curtius and showed me to exactly the chair I wanted. Very good help loading up. Thanks

Received great customer service, answered my questions, and placed my order. An easy shopping experience!!

Our experience with Laura at the Ashley Store in Bismarck, ND was exceptional. Laura was very kind and knowledgeable and was able to help us very quickly when we told her what we were looking for. She took us to the pieces that would meet our expectations and avoided anything outside of that which saved us a great deal of time. She was very knowledgeable of the materials that the pieces were made of and the coverings available. Will definitely go back again! Thanks Laura!

Laura is great to work with and very knowledgeable!

The employee who was working at the front of the store greeted me as soon as I walked in and was exceptionally helpful showed me different options of what I was looking for and helped me to find EXACTLY what I was looking for at a great price……….i will absolutely be going back to her for other things I’m going to be buying in the near future

DeeAnn was so nice to work with! We got the couch we wanted in the style we needed.

Lisa was knowledgeable about the product. She readily answered our questions and helped us find the dining set we were looking for.

Laura was a fantastic help for picking out a new mattress set!

Nice selection & great service

Deeann showed us to the items we needed and was very helpful

Very helpful staff and reasonable pricing

The sales people were very accommodating. They helped me find exactly what I was looking for. What I thought was going to be a long drawn out process only took and 1/2 hour.

Great experience!

Found a table and chairs we like. Have to wait 8 to 12 weeks for delivery. Nice, helpful staff.

Greeted as I came in. Showed me what I wanted to see.

Dee was amazing! Helped us find what we were looking for and took our timing into consideration when advising us. Definitely will go back next time we need furniture!

Very knowledgeable sales person! Easy to work with and I am happy with my bed and chair purchase.

Tim was exceptionally helpful and patient while I made decisions. Thank you!!

Shelli was so helpful when I told her what I was looking for. She didn’t make me feel rushed. She listened to my concerns when I told her that I have two cats that have their claws. She made suggestions on what she thought was a good choice of fabric. My experience was great and I felt comfortable with my purchase. I look forward to shopping at your store again.

I dealt with Casey in the store and he was very knowledgeable and helpful with accommodating our needs. I would definitely recommend dealing with him if you're in need of furniture. The 60 month no interest financing is great too!

Lisa is an excellent salesperson. Very attentive. Gave us the time to look ourselves, and discuss options while checking in with us every so often with some suggestions. I purchased 3 pieces of furniture and will definitely be back for more. Thank you!

I had the sofa picked out that I wanted, went in, ordered it and was on my way in about a half hour. Wednesday evening a great time to go. Excellent customer service!!

Laura was great! We found just what we needed for our new art gallery!

Salesman was patient with us as we took our time to make furniture selections. The variety of fabric selections makes our furniture more personal.

The guy was super nice and bring such a good service. I absolttly recomend him with anybody. Good service, very nice and helpful.

Delivery guys were great, there were issues with a wrong colored recliner and a cut in the leather couch. They said they will get taken of ASAP.

Nova was wonderful! She gave us a great experience. We will go back to Ashley furniture for our future needs. Thank you!

Nova was great to work with. Highly recommend.

Lisa was very attentive on the item we were looking for. She pointed out the recliner that would fit our needs. After trying out a few others, we settled on the first one she suggested. No pressure, gave us space to compare and talk. It was a very nice shopping experience! Checkout was smooth and quick. Very happy to shop Ashley!

Shelley did an amazing job helping me pick out furniture for my living room and helpful ideas on placement and decorating.

Excellent customer service. Laura was AMAZING to work with. Very knowledgeable and made the furniture shopping experience easy and enjoyable.

Great customer service & professional. Very helpful.

Walked in with no expectations on buying anything and then stumbled upon a loveseat we’ve been looking for for a long time! Thanks to Monica for giving us a great experience.

Great customer service!

Quality furnitures at reasonable prices. Great customer service

Sawyer us a fantastic salesperson. Helpful , friendly an a fun person to deal with, lots of smiles an help!

Carl was very attentive

Excellent service, have not received product so cannot comment to date on that.

Fantastic customer service and huge variety!

The staff was very knowledgeable and helpful. I highly recommend this store..

Kaleb was a wonderful sales rep and treated my fiancé and I fairly as well as being professional and personable.

Good pricing and easy to work with

It was a pleasant and informational experience. My questions and concerns were answered.

We spent over $5,000 in Ashley store on furniture. We told our sales rep we would be back before 8 pm closing to pick up the items that are available for pick up. We arrive at 7:30 pm. Our items available for pick up we're not ready. The sales rep we worked with left for the day. We were left with the finance people to work with. The finance guy did his best to help. Finance lady gave us sarcasm. We only received 4 out of the 7 items for pick up. We live 2.5 hours away.

Lisa was helpful and friendly. Guided me towards the best mattress options for me within my price range. Much appreciated.

Salesman took the time to figure out what I wanted and got it ordered.

Matt did an excellent job showing us all the options we could purchase. I would not hesitate to go back to him in the future.

Casey did and amazing job helping us pick the right furniture for our family room!

It was great Nova was eager to assist and we got a great deal on 2 items.

Both Sawyer & Nova we're great! Good experience.

Seth was friendly and helpful. We made a clearance purchase, but will be back in a couple weeks to purchase the sectional he showed us.

Shelly was a great salesperson to deal with.

Melanie is the best sales person around. Made the furniture buying experience easy and enjoyable!

Very helpfull

Matt was easy to work with, warehouse guys were very nice and friendly.

It's great. The kids brought it home, set it up, we got home this afternoon, my husband has been sleeping in it since then

My sales rep Sawyer was awesome and fun to work with. He came in to get my order written and submitted on his day off. I wish delivery was sooner than 12 months..but I get it..so much has changed since covid..I did shop around a bit and found you had a little better pricing..thanks for having a store in Bismarck

Service was great. Love the bed. Salesman was professional and very helpful.

Helpful, and understanding

Salesperson very helpful and friendly!

Great customer service!

Super awesome. Great service. Nicest employee ever

We dealt with Sales Consultant, Ilene Van Boven, and she was awesome to work with! She listened to our needs and was incredibly patient with us. She is a valuable asset to your store!! Highly recommend her!!

The sales rep really was annoying would not leave use alone to just look around 😒

Excellent customer service. Staff knowledgeable on items. Highly recommended.

Very Helpful and Informative!

Purchased a mattress. Way too firm unlike what I looked at in the store. Sore back after 2 days. Called the store around 11:00 a.m. to talk to representative that sold me it and the bed. She has yet to call me back even after I text her that I wanted to exchange. Was purchased at I Keating in Bismarck. I won’t do business there anymore. They are working quick to sell but don’t stand behind their products I don’t even want to pick 1 star but I had to pick to be able to post. I’ll go somewhere else to purchase where they stand behind what they sell.

Caleb was very helpful, asking questions regarding what we were looking for, and gave us multiple alternatives with different price ranges.

Carl Watkins is a great sales person, very friendly 👍 big nice selection of furnitue, we found a great couch at a great price ! Thank you Carl 😊

Great customer service❤️

We had fast and awesome service. Thanks

Was looking fur a bed, they had a great selection

Matt was excellent to work with and very knowledgeable and helpful. Would highly recommend him.

Employee was very helpful, professional, and knowledgeable. Positive experience at your place of business

The representative (Lauren) I spoke with was knowledgeable about the product and answered each question thoroughly. She made me feel very comfortable with her openness and inviting attitude. My purchase was completed within minutes and I couldn’t have had a better quicker or better experience.

Lies and false information. Don't believe whatever they say about interest free and credit card. Don't sign or apply for credit card.

Nice selection of furniture. Sales people were very knowledgeable. We were disappointed by the wait time for custom ordered chairs. We haven't received our furniture yet so can't give a level of satisfaction.

Monica was such a pleasure to shop with! Answered all of our questions and made the shopping experience fun. We will tell friends and family to ask for her when they come in looking for furniture.

Customer service was great. Matt and Jackson were both so helpful and friendly, making it a great experience. Excited to add my new pieces into my home.

Very satisfied with all the help to match up chairs with the right table!

Caleb was exceptional to work with! Very patient, listened to the wants and needs and delivered with multiple options for our sons room! I would highly recommend :)

Best sleep I had since having my son, no back pain love my new bed

Laura was a huge help in helping us decide on a recliner and sofa! So excited for them to arrive.

Knew the product very well

Ty was very helpful, friendly and personable. He showed me exactly what I was looking for and we got it ordered. I really like Ashley furniture!

Friendly staff! Nice greeting when I walked in! Very helpful.

Amazing and knowledgeable sales rep.

laura helped us find the perfect bed for the both of us and a couch for a decent price and walked us through the steps she did amazing job

Very friendly.

Iileen was great!

Laura was very helpful! She asked a lot of questions about what we wanted, which helped us make the right choice in furniture.

Seth is a very nice young man! Also very helpful and courteous.

Charles was great. Spent a long time with us and helped us through our indecisive

Casey did an exceptional job showing us all available options in the reclining sofa/loveseat sets. He was professional, courteous and a pleasure to deal with. We have shopped I Keating for over 20 years and will continue to do so. Thanks again.

Found exactly what we were look for. Mel was a great help. Full of knowledge regarding the different types of dressers. Very happy with our choice!

Matt did a great job at showing us different beds at different price points. He found the right bed for us. Very happy.

Have always had wonderful service here. Dee is always very helpful in finding me exactly what I am looking for!

Matt was so very helpful and kind while being so professional. Thanks Matt

Started using the chat function to ask some questions about a sectional. Casey was extremely helpful! He felt it was easier to talk on the phone yo complete the purchase and called me within 2 minutes. Excellent explanation of the price, protection plan and delivery service. Waiting for a shipping confirmation next week!

Great experience with Craig. He is professional, knowledgable and personable. Look forward to working with them in the future!

Casey provided us an excellent customer service experience. Very knowledgeable and listened to our needs. Ended up with an an amazing quality product that my family and I will enjoy for years to come. 10/10 would recommend.

Nice atmosphere and nice sales people.tu

Casey was the best as always. Never pressures, always patient and has the best, honest advice on selections. Always a pleasure to work with him whenever we need the right picks for our home!

Michael and Kevin were knowledgeable and great to deal with. 10/10.

So I will start with the good part, the only reason I gave a 2 star rating is because the salesman was great, good job, now as for delievery I would not rate even 1 star. They were supposed to deliever my furniture Tuesday but it was not loaded on the truck and I did not receive a call that it would not deliever after I took off work. I was told they would MAKE SURE it was delieved on Thursday before 2 pm so I would not have to take another day. I just called at 1 pm wondering where they are and was notified it would be 3:30 or 4 pm before they deliever, I work at 2:30 pm. So now I am scrabbling to get someone to my house to let them in. When I tell people a time I will be there I am there at that time apparently Ashley Furniture does not have the same standard and ethics as I do!

I am moving from Texas to ND. I needed new furniture, so I chose online what I needed, then called the Ashley's store in Bismarck and spoke to Caleb. He helped me order everything I needed, and said he would keep me informed on when the shipment(s) came in. He called yesterday and told me that everything was there except a few pieces, and those will arrive next week. Thank you, Caleb and Ashley's for making this part of my move so easy!

Staff was upbeat, positive and FUN to interact with!!! Looking forward to making future purchases from Ashley :)

Was very satisfied with customer service,Calab was very informative and patient answered all my questions .. Thanks!

The picture online is different from what you'd see in real Life

Not only does Ashley's furniture sell quality furniture at very, very reasonable prices.I love going here often because, they allow floor model furniture during their time of incoming newer stuff. To be put in the back and they drastically, drastically reduce the price so that guys like me can keep on coming! I also appreciate the sales people because of when you go in, they will greet you. But, they will also let you look around at your leisure, and should they see you need assistance. Then they introduce themselves and assist you in your needs. That's professionalism at it's core!!! Get down there and see for yourself. Their selections, I'm sure can meet anyone's needs. Very, very wonderful business.

I loved our sales person. Laura was the best! She was mindful of our budget and showed us some awesome options. And then help with some designing as well. She was not pushy and was very patient with out trying to make up our minds. We will definitely be back.

Rider did a great job listening to my concerns and guiding me to the proper bed. Thanks

Shopped all furniture stores in Bismarck for memorial day deals. Ashley's had the best comparable prices. In addition to a $699 sectional, bought an electric recliner on sale for $200.

Love shopping at the Bismarck location.Casey was our salesperson and took the time to point out the different drawer mechanisms. Will be back to pick out a dining table and chairs 🙂

The sales lady I worked with was extremely helpful and patient. This was my first time buying furniture from an actual store, so finding exactly what I was looking for in a couch took alittle time. Then I decided I needed a coffee as well and she was excited to help me in that area, too. Thank You, Ashley I will shop with you, again.

The guy who helped us was very helpful

Salesman was very knowledgeable and kind . We will be asking for him again.

Employee was a pleasure to deal with. I like that he showed me what I wanted to see. Highly recommend!!

Had a excellent experience here, we were helped by Michael Meuer and he was absolutely wonderful. Very knowledgeable, stayed in our price range, and walked us around nearly the whole store to show different options he thought would fit our needs. Also their prices were half as much as we've seen at other places in town!

We had a great experience with Chris, he was patient and helpful. He took time to look at the layout of our room and assess our needs to help us find the perfect fit.

Very friendly and helpful

Casey N. is definitely a very helpful salesman very knowledgeable and listens and gives out great ideas definitely recommend him and I will be coming back I appreciate it!

The sales staff worked together as a team & was knowledgeable, friendly & very helpful, without being pushy. I was able to take fabric samples home for awhile to consider in my home’s lighting. I was very happy with my experience & will return when shopping for furniture.

(Translated by Google) Excellent attention from Mr. Matthew. But the mattress I bought was not what I expected, I asked for the firmest and hardest of all but after 90 days it was already losing firmness, the 60 days that the store gives to change are not enough to see changes (Original) Excelente atención por parte del señor Matthew. Pero el colchón que compré no me resultó lo que esperaba, pedí el más firme y duro de todos pero ya a los 90 días ya estaba perdiendo la firmeza, los 60 días que da la tienda para cambiar no son suficientes para ver cambios

Gail was amazing to work with. Gail walked us through and found everything we wanted for our new home. I can’t thank her enough for all her time.

Michael was AMAZING! I was looking for a bed and a couch . He helped me decide what was best for me and found everything I wanted ! I am very happy about my experience. I actually just gave a coworker his name . He is outstanding in customer service!!

Ashley definitely has me as a customer for life!

Excellent Sales and Quality Service

Found a dining set with the assistance of Lisa Ell who was very knowledgeable, quick to research options and worked to get me the best price. I will certainly return for future purchases and will want to work with Lisa again.

Carl was very helpful! I look forward to coming back!

Went into Ashley to look at getting a dresser for my child and test out mattresses. My husband and was not able to be with me so he sent me test. Our salesman Britt did an awesome job of getting me the dresser I was looking at and showing me comparisons. Than walked me through the mattresses and explained the differences in them. Very knowledgeable and highly would recommend speaking to him if you are in the need for new furniture. We will be going back to speak to Britt about purchasing our new mattress.

Carl was the best! He found a great deal that included everything we needed and stayed within our budget! Amazingly beautiful furniture as always from Ashley 😊. We will definitely be going back for future furniture needs!

Sawyer was so helpful and very knowledgeable! Will be back to work with him in the future!

I bought a sectional from here, delivery was on time and professional. I bought the added protection and a seat broke recently. Dealing with the outsourced protection company wasn’t the best overall experience but they did in the end issue a replacement for my broken seat. Ashley called me that day, have it in stock and set up delivery. My experience here has been very good!

Looking for a loveseat sleeper and it all started with the sales person. Sherl Whittington took the time to show us what’s available and what could be ordered. Made us feel very comfortable and a smooth deal. They delivered the product, great service.

Shelly was fantastic🙌🏼 We walked in just looking to see what they had and with Shelly’s help we walked out with couches for upstairs, a sectional for downstairs and new dinning table and chairs. Everything was in stock except the table and bench we ordered. Very pleased with our experience today. Shelly really knows her stuff and we will definitely be back! Thank You!

Very help full awesome

Simple, no pressure purchase!

Very courteous, professional staff. Delivery, on the other hand, has been a challenge. While delivery staff has been amazing, how long I have to wait is terrible.

Lisa sell was very friendly and was very wonderful to work with. We asked questions and she was very knowledgeable and great about finding products that fit our financial budget and still had great quality.

Lisa was very knowledgeable, friendly and helpful! Definitely an asset to your company!!!

Bought from this store multiple times already and so far it's always been a good experience from greetings to delivery and item quality. Will keep making business with them whenever I need furniture.

Great experience and amazing employees was lots of help

Charles did a great job assisting us when we needed help and giving us space too look around. It was a pleasant experience. 👍🏻

Worked with Carl Watkins for about a year trying to find a recliner & fabric that I liked and that fit me as I am short and most chairs are to deep for me to sit in comfortably. Carl was awesome - never pressured me, or made me feel like I was taking too much time.

A lot more friendlier than slumberland on expressway.

Sales person was very knowledgeable gave us discounts and helped us pick out out the right chair That we needed!

We always get the best customer service when we shop with IKeating. The staff is always friendly and knowledgeable about all the products we purchase. Always a great experience for us. 🙂

Everything was great at the store in Bismarck North Dakota except for the young lady in guest services in the pickup area was very rude

Good selection, clean showroom, salesman remembered us even after the sale.

Casey, was very professional, and friendly helped guide me thru any questions I had. Helped me find the products i was looking for, was quick and on top of it. Thanks for the help, will be back no doubt!

We purchased furniture 5 weeks ago. When we got them home they did not work. We have tried multiple times to get a service tech to fix them. We both work full time and scheduling something during the day was or is not an option. They do not do any services after hours. That is when people are home. Thank you Ashley, you can have your furniture back.

Good selection of furniture and we had Tyler specifically help us find exactly what we were looking for even though we were so picky, very patient and kind with us.

Nice furniture and friendly salesman that helped us out.

Very helpful. Good selection to choose from. Prices were reasonable.

Great customer service and help! Wasn't pushy at all.

The movers Frank and Tommy were so great. The furniture we ordered came in the next day. Very happy.

Salesmen was patient and help with what we needed. We will shop there again..appreciate the welcome

We have recently purchased a bed through Laura Sauer at ikeating and she was wondering to work with. Anytime we need furniture we go right to her. She won't sell you something she wouldn't put in her own home or to get the most commission off of. She truly cares about her clients and wanta the best for their personal needs.

We walked in not sure if we’d buy anything - then we met Shelly. She not only dialed into our needs and wants, but helped us to identify the perfect furniture. As many times as we said no, she had alternatives. Ashley also has unwise furniture that isn’t wild or overly expensive. We’re super happy with our experience - ask for Shelly!

We had Lisa as our salesperson a few years ago when we bought our new living room set and she was so helpful and such a pleasure to deal with and now 3years later we needed new furniture and Lisa was our go to person again and she went above and beyond to help us furnish our new home with everything we wanted and needed.

Nice variety. Very helpful sales reps.

Craig did amazing, got us exactly what we were looking for $120 cheaper than anywhere else we looked, and was happy and personable while doing it. Just an absolute gem, 10/10

Great prices and Ryan was very helpful and kept us updated on arrival times.

Our shopping experience was awesome! The sales lady knew her stuff and showed us living room sets based off what we told her we liked and didn’t like. That’s why we keep going back to I Keating!

The sales associate was very helpful and not pushy. Found exactly what I was looking for.

Great experience! Great selection of everything!

Our experience was great! Wonderful service and salesman was helping us find the right chair! We will return again for our next purchase!!

Gail is awsome

The salesperson was interested in selling me what I wanted. Said it's the low end of the line.

Wife loves that she can get caffeine free diet barqs

Staff tried to cram a sectional in the back of my SUV after I told them it would not fit while it was sitting in the store. They tried to get it in anyway, and kept pushing the thing in after I asked them to stop (with clearly audible metal on metal scraping noise). Left massive gauge in the interior of my SUV. I brought it up to three service people there (2 sales people and someone at the desk). I wasn't asking for anything, just expressing my displeasure with the situation. Not one person said they were sorry or acknowledged that they were in the wrong. One person said "oooh no". I payed an extra 80 dollars for delivery, which I would have gladly done anyway before they scratched my SUV.

Worst Customer Service from any Ashley Store. I have used Ashely Furniture for years...move after move state after state. Called with questions trying to get help/ information for a recliner ...ABSOLUTELY no help at all. Called the other location off of 94 was even WORST. Absolutely rude and VERY unhelpful. If I had a choice I would have preferred zero stars.

I came in not sure what I wanted but Sherl Whittington helped me pick out the perfect couch and recliner that matches! They are super comfy but easy to clean if you have kids which is what I wanted.Thank you for an awesome experience and for answering all my questions.

Laura and Shelly we awesome to work with.

Ordered two end tables on June 27 with the delivery date expected within 7-10 business days. After getting a new delivery date three different times, since the end tables were on back order, and my new delivery date now scheduled for the beginning of October, I decided to cancel my order since they couldn’t even guarantee me they would be in then. 3 months is too long to wait for a couple of end tables.

Really great staff that listened to what we wanted and showed us good choices that fit within our budget. Definitely check them out if you need furniture! They also have some decor items if you need some of that as well. They also offer home delivery if necessary. Mel and Brenda were very helpful in the whole process. A+ service from them. Will definitely head back to them for future furniture needs.

I. Keating Furniture World has experienced staff who are informative and respectful. We just keep coming back for our furniture needs!

Always a wonderful experience shopping at IKeating's!

Gail is very personable, helpful, and knowledgeable. We enjoy working with her each time we come in.

Wonderful shopping experience! Excellent quality furniture!

Lisa provided excellent customer service, and a good, helpful friend who helped me find exactly what I was looking for!

Friendly atmosphere

Great options, friendly staff. Can't wait to get my new chair 😁

Always enjoy the friendly atmosphere of shopping here, it's my favorite furniture store in Bismarck!

Friendly staff, great prices, same quality as other furniture stores.

My husband and I worked with Lisa and she was very helpful with what we were looking for to furnish our home. It was a great experience!

Wonderful prices getting exactly what we were looking for

My experience with the salesman was great ..gave me alot of advice on everything ..thanks

Someone helped me find the perfect recliner in minutes and I was out the door with my new Lazy Boy in no time. Great customer service. Thanks.

Melodie was an amazing help!!! She has helped us twice now, and I think we will ask for her from now on. Give that lady a raise!

Brenda was great to work with. Took the time we needed to make our decision. Wonderful , clean store that didn’t mind we came with three grandkids.

In and out without a problem. Matched pricing without an issue. The 2 out 3 Brenda’s that work there helped us and were very professional.

Lisa Ell is very thorough and an expert in her field. We came across a recliner in the store, and since we trust her judgment completely, we texted her about it. She called us back with details of pricing, delivery, and options. We appreciated that we could just give a credit card number over the phone while we were experiencing a blizzard here at home. Lisa took care of everything for us, and we are so thankful for her! Gwyn

Monica, the sales lady, was very friendly and helpful, answered all questions, gave us just the right amount of time to speak to each other privately. She made the sale because of her salesmanship.

Very friendly and helpful!

It was a great experience!

Recently bought several pieces of furniture here and was helped by Ward. Ward took the time to show my fiancé and I all around the store and made it a very personal experience! He showed us many different styles of furniture and also gave us space to look around by ourselves. Would definitely recommend Ashley Furniture and also Ward. Great guy with personality and an overall great experience! Thank you!

Great customer service & great deals!

Great customer service. Very attentive and helpful.

Not bad just real pushy sales tactics. Didn't get me this time.

Not happy, $2000.00 sofa not even 15 days old and they fix it with spray glue!! 2nd time

The staff is very helpful and they good qaulity furniture

Very helpful! Took us right to what we were looking for! In and out in 45 minutes!!

Easy to work with, smooth transaction. Can’t wait to have our furniture delivered

The sales associates are very friendly and attentive. They make sure you are being helped but don't make you feel rushed. Wide selection of furniture for almost any budget.

Once again, we love the furniture purchase that we made. We enjoyed working with Adam and Brenda T. Both of these people were VERY helpful, knowledgeable, and professional. We know that these two listened to us and never once pressured us to purchase something else.

Great selection of furniture and an outlet/clearance center full of great deals. We were looking for a comfortable rocking recliner for under $500 that didn’t look like grandmas or fall apart in a few months. Laura was hands down the best help we’ve had anywhere in Bismarck. She listened to what we wanted, pointed us in the right direction, educated us on features that helped us make a decision, gave us plenty of space to shop and decide on our own and made our lazyboy purchase a breeze!

Very friendly, showed me plenty of items that met the criteria I told them, told me everything I needed to know about my purchase!

Shelly was wonderful to work with! She was very professional and knowledgeable about the furniture we were looking for.

Awesome experience, great salesperson! Very fast and efficient and they weren't overbearing at all! Great place to buy

Our first sales person Gail was very helpfull and Profesional She had an Emergency and leaved so far everithing was excelent She spend time we us and please our needs then another lady started taking care some more furniture that My Wife wanted to add to our initial purchase well this other girl “salesperson” was taking notes but wen we had finish at customer service they asked us to pay the taxes so order could be procesed wich we understood but we weren’t ready at that time so I explained the “Salesperson” that we would be comming back on Friday to acomplish with the request My perception after what happened was that she did’nt believe us because I call Gail and told her that it was going to.be on Monday after noon She agreed and thats how was but wen we got there and ready to pay Surprise ! nothing was added to our list so we spend 1 hr and nothing was done by the other girl I was very upset and was ready to walk out to another store but Gail was doing such good job that My wife decide to go ahead with our list we really want to thanks Gail for expending time with us because my wife was changing her mind on the stuff we had every minute the store is so big and so many good things that is hard to decide at once and She was there to please her THANKS GAIL AGAIN FOR DOING SUCH GOOD JOB was not easy but you did it Thanks🤙😀

Lee helped us find exactly what we were looking for quickly! Checkout was a breeze! Will definitely be coming back!

Its perty neat! How neat is that!

I found a great deal on a bar stool today. I rated a 4 out of 5. I wish you were not attacked as soon as you hit the door. There has to be a better way to get sales. Maybe hand the customer a business card with there name. By the time we were ambushed and asked 5 questions, when I did need the lady I couldn't remebrem her name.

Lisa is awesome

Mel is absolutely wonderful.

Great staff. Salesperson was wonderful very helpful and knowledgeable. Best experience.

I worked with Shelly and she was so helpful in picking out pieces that would fit into the room. She knew about colors that go well together and was able to pick out pieces to fit the room together.

Found the chair I wanted online. Price was right, delivery was reasonable, seriously the best furniture shopping experience I have ever had. IKeating called to set up delivery...boom! Shopped local on line, can't beat that!

Very helpful, not at all pushy! Great service!

Great atmosphere! My sales person was super nice and easy to work with.

Once again, Laura at the Bismarck store was fabulous. She took the time to assist us in our design needs and offered suggestions. She even assisted with the daunting task of going through the kiosk lol Thanks again Laura and thanks Ashley furniture for such great pieces for our home!!! Sincerely, Brian and Stacey

Very helpful and full of ideas

We always love shopping at Ashley. They have a wide variety of beautiful furnitures to choose from and all of good quality. When we were in Texas we got all our furnitures from Ashley so when we moved to Bismarck, ND we also looked for Ashley Homestore to furnish our new place with their quality furnitures. I love the pieces we got but we were very unhappy and disappointed with the pricing and promotion. The sales person that we were dealing with on the first day didn’t do the math good. To be fair with her she did price match some items that were available online when we returned the next day to ask about it and put 54.35 dollar back to our account. But what was disappointing was she price matched it on the prices that were already adjusted from the 200 dollar Labor Day coupon that was applied initially, not on the original prices in store. I only noticed it when I did my own computation. So we called her about month after since there is still one item undelivered and also I did put another new order, but she said if she will give us the coupon they would not make money anymore. Instead, she made another price match on that one undelivered item and put another 50 dollar back on our account. But still we were very unhappy and disappointed. 200 dollar is 200 dollar. So the lady on the phone offered us that she will have the store manager call us about our concern. So finally the Store Manager Loren Schwab called us and asked about our issue and he understood. Right there he resolved our concern and adjusted the price on that undelivered item to be able to put back in our account the remaining 145.65 of the 200 dollar Labor Day coupon. That was above and beyond customer service right there. Loren Schwab was so professional over the phone. I would say the store manager was able to recover our loyalty. Now we are happy and satisfied like what Ashley Store always promise to give to their customers.

Love the people very nice and respect humble help me with everything thank you so much

Always a fantastic shopping experience with DeeAnn at iKeatings! Her knowledge, creativity and design skills are top notch. ♥️

The staff were very helpful and friendly!!

Very nice staff. Very helpful finding what we needed.

Great place to shop. Helpful and found exactly what I want.