Ashley Store Fargo, ND

We had a wonderful experience shopping with Randy and found the perfect furniture. Randy listened to our needs and provided information without any pressure. I highly recommend shopping at Ashley!

Zander was absolutely great she was very helpful and welcoming ! Thank you for helping us pick our living room set !

Had a great experience with Jared today finding a new mattress.

Shawn W was excellent to work with and made sure we were happy with our purchase.

Shawn was very knowledgeable and easy to work with. I highly recommend Shawn for all your furniture questions.

I suggest not buying from Ashley Furniture. I bought a whole living room and bedroom set and have been waiting for 3 months for delivery, even though I paid in full. This company is not trustworthy, and I’m asking for a full refund. Stay away from them.

Nicole was super helpful and very pleasant!

Nicole is cooler than ice cream!

Nicole Rocks. So easy to work with and helped us find the perfect fit at a great price. Highly recommend

Nicole is a sales god!!! Give her a bonus ASAP!

Nicole was absolutely wonderful! Super excited about the new furniture!!

Nicole Buckmeier was fab! She found us exactly what we wanted and kept my boys entertained in the process!

Nicole was extremely helpful!

Nicole Buckmeier

I purchased a mattress from Jared Danielson. Jared was very knowledgeable and amazing to work with. Grade A+++ rating for sure!! I will be back to work with him.

Nicole is the best!

Nicole was amazing with helping me find my dream furniture and helped get me the best deals!

We went shopping for furniture for my daughter’s new apartment and our salesman was Jason Stein at the Ashley store in Fargo. We had an amazing experience and a lot of fun. Jason is very knowledgeable about the inventory and features of the various items we chose. He has a great personality and made it a very positive experience for us. The furniture is beautiful and is perfect for her needs. Jason is experienced and we look forward to shopping with him in the future! Highly recommend. Ask for Jason.

Shawn Wanner, really goes out of his way to make sure customers not only get the best experience but also get exactly what they’re looking for!

Jared was great! Highly recommend!

Very helpful and kind! Nicole helped a lot with finding a reasonably priced bedroom set.

Ashley and Jared were knowledgeable, helpful, and professional. We appreciate their help!

Jason was incredibly helpful. It was a good shopping experience.

Shawn is the best!! I will not buy furniture from anyone else. He is super knowledgeable, patient, and very professional. Makes spending money on furniture enjoyable!!

Shawn Wanner is the best. Very knowledgeable, and went above and beyond finding what we wanted. I highly recommend him!!!

Justin Stein was great! Helped me feel more comfortable purchasing my order and helped me when it was confusing!

Nicole B was great right from when we walked in! She was so personable, knowledgeable and fun!

Nicole buckmeier was very good

Very helpful and kind

We had a great time choosing a new set! Had all the help we needed to get what we wanted. Great job!

Jason was an awesome when it came to picking out a new sofa. Was transparent and really helped us find the sofa to best suit our needs. 10/10 would recommend.

Nicole was friendly and upbeat. She was great to work with!

Nicole B has been phenomenal and personable. She is approachable and doesn't beat around the bush. We appreciate her being frank and friendly.

Nicole Buckmeier is a very personable and kind person. Gave us attention without being overbearing or pushy. I hate furniture shopping and this was a good experience.

Raeann Zander was our sales associate. She is very knowledgeable about the furniture we purchased and also the various financing options. We definitely recommend her if you come in to purchase.

Randy was great! He was patient while working with us and our kids and let us take the time we needed. We didn't feel pressured by any means and he even helped us get a better deal. Highly recommend! We're excited to try the performance fabric with our young kids! Delivery is expected to be quick, too!

Jared in the Sleep Shop and Shawn from the main store went above and beyond to help us furnish the majority of our new home with as little stress possible ! Thanks guys :)

Great service from Nicole Buckmeier

Nicole was awesome to work with! We will definitely be back in the future!

Awesome experience. We came in looking for one specific piece and Reina suggested a different piece that we absolutely loved! And purchased instead!

Awesome service. Thanks everyone for the help shopping for furniture.

Reina is the most helpful sales person.

Nicole Buckmeier was so great to work with! She showed us lots of options for different couches and sectionals in many materials! Super knowledgeable! Highly recommend!

Nicole was fantastic and showed us options that we hadn’t even considered, ended up buying an option we weren’t even looking at!

We worked with the assistant manager Jared Danielson for our Purple mattress purchase. He was very helpful and knowledgeable on all questions we asked, would highly recommend going to Ashley and working with him!

Nicole was our sales person extraordinaire! She was so helpful and showed us the perfect pieces we were looking for. She made this a super fun experience 😁

Fantastic experience with Nicole. Highly recommend her and Ashley Furniture

Nicole was great to work with. Thanks for all the help.

Nicole was awesome to work with!

Shawn is awesome and doesn't stink or anything!! Thanks for helping me find a table for grandma 👵🥳

Such a nice experience at this store. Shawn was very welcoming and recommended us the perfect table based on what we were looking for! Thank you

Never again...Then they respond all nicey nicey like they care. Even include an email address to reach out to like they care. They don't. They don't respond. Never. Again. Don't waste your money or your time.

Nicole Buckmeier was fantastic and fun. She helped us find our sideboard table and got us a discount

I was in need of a couch for my new apartment and looked around online and other stores before ending up at Ashley Furniture. Now, I’m generally a picky person when it comes to style and I knew I would be pretty indecisiveness when trying to find a perfect sectional. With that in mind, Raeann, the sales associate that met me at the door, was absolutely outstanding. Like many people buying new furniture, I had specific fabric textures, couch styles, and color schemes that I wanted to look at. She showed me options that involved many of the things I desired, and she was patient while I explored what seemed like half of the store’s couch inventory. Ultimately, she helped me pick a couch, three barstools I needed for my counter, a rug for the living room that she personally gifted to a relative, and a great pillow that she herself uses. Fast forward about a month, I am beyond satisfied with my experience. I love every item I have purchased, especially my sectional. If I’m ever in the market for more furniture, Raeann is the first person I will go to. Highly knowledgeable, great taste, and very considerate to my picky selection methods.

Raeann and Jared Great service from both sales reps. Quick, efficient knowledgeable

Raeann was very helpful in our quest for a new king bed frame. Made great suggestions and listened to our needs. Very friendly and customer oriented!

Stopped at Ashley Store in Fargo ND..Raeann helped me and I got Exactly what I was looking for!!!

Nicole B is amazing fast and friendly service and helped us picked out a great set for our home

Nicole Buckmeir Helped!

Raeann and Dan were very helpful and efficient helping us find the perfect bed for my son! Thank you so much!

Nicole is the best !! Love this place :)

Raeann Zander was very helpful and attentive.

My boyfriend and I worked with Shawn W. He is someone that I would 100/10 recommend to work with. He explained everything and was very upfront with us on material and pricing. He is easy to get ahold of and helps with anything you may need.

Great experience. So helpful finding what we needed

Nicole was AMAZING to work with!! She made this experience so fun and enjoyable!

We had such a great experience with Dan. He was knowledgeable, very pleasant to work with. Highly recommend his help and input

Recently worked with and purchased a bed from Jared D. He was very knowledgeable and great to work with. Thanks for the great customer service!

Nicole Buckmeier found exactly what we were looking for, in minutes!

Dan the man, what excellence we experienced working with you. You gave us all of the information we needed to make the best decision. You were knowledgeable, kind, and very professional. I’m going to Dan for all of my furniture needs.

Wonderful experience. Thanks so much.

Shawn was super helpful getting me a new bed! Great experience :)

We worked with Dan W. to buy a mattress. He was very knowledgeable, did a great job listening to what we could afford and gave us some good choices in that range. Thanks Dan!

Shawn was super helpful and easy to work with.

Nicole Buckmeier

Nicole was an amazing sales rep!

Nicole got us the couch of desired!!! Amazing service!

Raeann Zander was the best. We will definitely be back to get a couch!!

My wife and I came in shopping for new furniture as we are going to be moving soon. I'm not usually one to enjoy shopping for anything, but this was by far the best experience we have had. They were so friendly and easy to work. Raeann fully took care of us and was amazing!

Very uplifting! Gave us a Veterans discount! Very friendly and enjoyable experience with Nicole Buckmeier!

Nichole Buckmeier was Very helpful. Very nice. Great service

Nicole!!!

Nicole B was so helpful! I do not enjoy shopping but she made it so easy!

Randy was super helpful!

Nicole buckmeier was really helpful in finding what we were looking for great saleswoman

Nicole was absolutely amazing at assisting our needs! And very friendly, bubbly and easy going! She did a great job.

Randy helped me get furniture for my office. Took his time helping me make sure everything matched perfectly. Highly recommend working with him if you are looking to buy for business or your home.

Nicole did an amazing job helping my son find his furniture for his first apartment. She made it a special experience!!

Nicole our helper did a good job at showing us idea of couches. Shape, design

Nicole did a great job

Nicole B was great to work with!

Nicole had amazing customer service. Very nice and very knowledgeable.

Great experience working with Jared Danielson at Ashley Furniture in Fargo. He was very knowledgeable regarding the items we were interested in. Jared made the process easy!

Nicole is awesome! Thanks for your help.

As agonizing as furniture shopping can be, shopping at Ashley’s made the whole experience carefree. We were also assisted by an exceptional sales associate Randy. He was kind, knowledgeable and extremely helpful in explaining the options. We would highly recommend Ashley Furniture and Randy and look forward to shopping with both again in the future.

Nicole was great!

Nicole buckmeier was great at helping me find what I was looking for

Jared really helped in the mattress department to get us the perfect mattress. Randy was a huge help in finding the perfect couch as well. Great customer service from everyone in the store!

Dan was fun to work with and super helpful with answering all of our questions about our recent purchase!

Got a mattress, Dan was a great help and fun to work with!

Nicole B is absolutely fantastic! She is such a hoot and made me feel so comfortable when shopping. Thank you!

Nicole has been very helpful. We bought a bed , headboard and a night stand. She is fun and gives full attention to you. Thank you Nicole, see you soon 😊

Nicole Buckmeier was amazing!

Nicole Buckmeier was really helpful. Straightforward and easy to purchase what we wanted.

Jason S was super helpful. I was in and out quickly which I super appreciate as a mom and always in a hurry and 100% satisfied! Thanks so much!

Nicole is a very nice staff at Ashley she's very helpful

I want to give a very big Kudos to Nicole at the Fargo store. She made my shopping experience the best I have ever had. She was so relatable and easy to work with. She answered my questions about specific fabrics and ordering and didn’t “guess” on a time frame. Up front honest person! I will suggest family, friends, strangers shop with her! 10/10

Nicole B is was very helpful! Got just what we were looking for!

Outstanding experience at this store! Our sales representative/consultant, Raina Paulus, was wonderful to work with. From in-store to follow-up with customer service, excellence all around!

We just got home from Ashley after purchasing 2 recliners. Jason Stein was our Consultant, he was an absolute gem to work with and I highly recommend him! It was so nice to come to Ashley and get the right kind of help from a kind man! Thank you Jason!

I had a great experience with Shawn Wanner purchasing some furniture today. Shawn was very responsive, knowledgeable, and prompt with helping me get squared away. I would highly recommend him.

We've purchased a couple of pieces from Ashley and we've been happy with their service each time. In the last 3 months, we purchased a Purple mattress from Dan. That journey took us at least 2 visits before we pulled the trigger and the whole time we were researching and waiting for the right time for us, Dan was nothing but supportive and understanding. He met us where we were in the buying process and help make sure that we got the best bed for us. All in all, of you're looking for a bed, we'd not only recommend a Purple, but we'd recommend Dan and his expertise and solution approach to sales.

Nicole was so helpful and honest!

We went to Ashley in Fargo ND. We have been working with Barry for a long time!! Won't say how long!! Lol!!! Barry is the most kind, caring, good listener, honest and what an amazing great sense of humor guy we have ever worked with. We have A LOT of purchases with him and the team over years, especially the last 4 1/2 years!!. We had the pleasure this time working with Barry and also Jason S. Jason is also awesome to work with and also a great personality!! We had another great experience purchasing another new bedroom set. We all had some good laughs and fun!!! I highly recommend Ashley and their team!! They have never steered us wrong with our many purchases!!! What an amazing team!!! Thank you again!!

Nicole been very wonderful to me since yesterday and we had everything done today. She's so sweet very patient and kind so funny in doing her job. I will love working with her whenever I come. She's a sweetheart 🙏🙏🙌❤️❤️❤️ I will see you next time girl 🤗🤗

Jason was great to work with! He was able to lead us to the sectional we wanted and we were out of the store in 30 minutes!

Nicole was absolutely wonderful to work with. She listened to my needs and found me exactly what I wanted. She was extremely professional and made my experience fantastic. I will be coming back for all my furniture needs.

Nicole was incredibly helpful in picking out the right furniture! She has a great sense of humor and we had so much fun shopping with her!

Jason did an amazing job helping us find exactly what we wanted for our dining room!

Awesome! Way better than HOM. Nicole B. Knows what she’s doing!

Very friendly and knowledgeable

This store basically owns all the other shitty ones. It's trash. Policies are trash. Furniture made of basically card board. Insurance is also trash. Customer service is trash. Been waiting for a repair forever. All my furniture is broken.

72 hour return policy after delivery date. The people at customer service were kind but the policy is ridiculous.

This whole team at Ashley fargo store, starting with the Manager Barry Olson are magnanimosly compassionate and Phenomenal.It just goes to show you at this store they treat the community ,like family. They follow the mangers(Berry Olsen) example. He is a shining example of a person with compassion and kindness to others. He also surronds himself with people just like him.Jarrid Danilson (I have bought the best purple mattress and frame, he was so helpfull with information to use all of the gagets it came with)He with the help of Bob Brant helped a child who is seven; who was violated get a new bed through a program at Ashley.The staff Heather Ertelt, (Thanks for getting me the information of all who donated), Jan Krauter, Dan Wavra, Reanne Zander(Sold me furnature that I love, she is so nice)Nicole Buckmeier,Randy Doden, Jake Brock,Isabella Ahmed and Julie Stenen all donated so we could replace all the girls stuff the police took. Through their help we replaced bed, headbord, matteress protector, sheets, comforter and pillow cases, pillows, clothes, pajamas 3ft bear for her to cuddle, Toys, Markers.She will have a new start without items that may trigger her.Because of the help with all those items she needed our group MacKenzies Butterfilies were able to provied for her and other 4 siblings to have a fresh start at a new place and have a wonderfull Christmas. I really appriciate Ashley Furniture and the staff. I really could not believe after talking with Heather ( Who is a member of MacKinzies Butterflies) that the staff wanted to help too. I will always go to Ashley where the staff and salespeople care more about people then the bottom line. The staff has donated before to our Christmas angels project, Baskets of hope project for the Ymca and much more. Some our members (Heather and Isabella) work at Ashley. The staff is Simply phenomenal.

Excellent service and information on products. Not rushed or hard sold, given plenty of opportunity to look at every options and given good advise and input from Shawn, my sales person. This is how I would like any major purchase like this to go.

Jason Stein was super friendly and kind right from the start! He was very interested in finding the perfect couch that would work for us! We also spoke with Dan Wavra to find a new mattress and he kept us laughing the whole time we were with him! Thanks for the help getting new furniture for our place!

Worst furniture purchasing experience of my life ! Do NOT buy anything with Ashley - The service is HORRIBLE while the furniture quality is AWFUL ! I wasted close to $2,500.00. don't do the same mistake. Go elsewhere, to a store where you will be respected and receive actual quality furniture, the furniture you ordered, on time, and in a proper and functioning condition. I ordered a living room set of furniture that was supposed to arrive on a certain date. However, when I kept calling a week prior nobody was able to confirm anything because the store and chain computers were malfunctioning for SEVEN days straight. Once I finally got most of my furniture, the recliner seat was missing. Again, after much chaos and lack of ability to locate it, once it was finally found, service was supposed to happen on a Friday. However, I was delivered the wrong recliner from a wrong set and the delivery guys were beyond rude and refused to take the wrong recliner back telling me that the people who will exchange it will return it. When I reached a supervisor, because my sales person person was of course off that day, and told them I've had enough, they magically found the correct recliner and we scheduled a delivery within 2 hours because I had a meeting. 20 minutes later I received a call from another delivery guy who stated he was on his way and will be in my house in 10 minutes and cannot wait for 2 hours because he had other stuff to do. At which point I had to drive back and cancel my meeting. TWENTY ONE days after receiving my furniture, there are already multiple issues with the 3 piece couch. first, the middle seat is SINKING when you sit on it. In less than THREE weeks ! Second, there is a piece of fabric falling from behind the couch. When I spoke to the customer representative she told me they wouldn't exchange the couch, had a lot of attitude towards me, found my predicament funny, offered me a 10% refund to live with the faulty couch, told me they can send a technician but also explained she has no dates available and would need to call me back, and when I asked for a supervisor - refused to let me speak to one while she Informed me that there is no need for a supervisor because they would tell me the same. The onion of our conversation was when she explained to me that the insurance I paid more than $200.00 for was actually not with Ashley but with a third party. Great revelation for the moment. She also informed me that I can simply hang up and call them instead. She was so rude ! Horrible standard of service and trash product for $2,500.00. Do yourself a favor and avoid this company at all costs ! GO to a place where you will be respected, get the furniture you actually ordered, on time, and without issues. Ashley is NOT the place to buy furniture, or anything else for that matter ! I fully intend on filing a lawsuit against Ashley in small claims court unless the matter is fixed in full on or before January 15, 2024, as well as to file a complaint with the FTC for fraud and sale of faulty products and the unwillingness to reimburse clients for the above-mentioned faulty products.

Shawn is AWESOME! Takes the time to listen and help you find exactly what you are looking for! Highly recommend

Dan provided an excellent experience. His product knowledge and ability to share that knowledge to help make an educated choice is top notch!

Jason was amazing! He got myself and my girlfriend set up with a whole new living room. That includes a new couch, coffee table, and carpet. Couldn’t have asked for a better salesman!

Jason Stein was excellent to deal with. 👍🏼

Nicole B. at Ashley Furniture in Fargo was absolutely amazing. Not only was she kind, friendly, and welcoming, but she truly seems passionate about her job and accommodating to the customers. My husband and I went in with oddly specific requests for a 3-seater couch and recliner combination, and were pleasantly surprised by Nicole’s dedication to making sure we were satisfied with what we were buying. We felt as though Nicole guided us through the best options available based on the criteria we gave, and ended up finding the perfect combination for our family! Nicole and all the other staff were also happy to help entertain our 4 year old daughter, allowing her to color pictures, try out all the furniture, and interact with the rest of the staff at the store. They truly made this a memorable and enjoyable experience for our family!

Our experience was excellent. Jared Danielson was fantastic. His knowledge base is great. His approach and friendly interaction convinced us to buy from Ashley. Good job jared

Raeann Zander was the most amazing sales person. She treated us so nicely, was super helpful. She will be the reason I shop at Ashley Furniture again.

Spent over 9k between living room and dinning room within a year almost everything was falling apart have Insurance so called made claim they took half of my couch they said for 2 weeks I was without half a couch for 2 months they returned it with nothing fixed trash product and company

Hello! I recently purchased a recliner, and a loveseat. Our salesperson RaeAnn was absolutely wonderful. She was very easygoing with conversations, and helped us find the right recliner (which was our reason to come in). She wasn’t pushy. That’s probably why I’m also unsure about furniture shopping. She was very relaxed, and gave us all the information facts we needed to know before deciding to go on with our purchase. I have to say she was very knowledgeable, kind, and very professional. I’m looking forward to work with RaeAnn again! I’m glad we continue our purchases through Ashley furniture. Thank you for excellent customer service!

Would highly recommend Dan W for all your mattress and sleep needs. He was so helpful, listened to our preferences and there was zero pressure to buy or change our minds. Personable and sales are definitely hard to find and he had both! 10/10

Jason is the best! He was really good at helping us make decisions. Highly recommend Jason for all your furniture needs!

Jason made this process incredibly easy, very professional and a fun guy to talk to

My husband and I were out looking for furniture. I had to one store prior found nothing. I walked into Ashely thinking the same thing. As we walked in Jason and Nichole who was training greeted us with a huge smile. I felt very welcome in the store. I was then sure I was going to find something. Jason made us laugh and joked with us it was amazing. I did not feel like I was just another sale. They made us feel like friends that just had not seen each other in years. So by the time we left I found what I was looking for and my husband found what he was looking for. Jason was amazing and so was Nichole. She has a great trainer and will do just as wonderful as Jason did. Great Job Ashely Store

We visited the store in Fargo looking for ideas on what type of new living room furniture we might purchase Randy, the salesperson, was extremely professional, helpful and patient.

Jason was very helpful and great to work with!! This is our second sofa we have bought from him. We will be going back for more in future!

Thank you Raeann Zander for all your help. You found us the perfect couch..

Shawn at Ashley furniture was very professional and did a very good job selling us our dream bedroom set. Highly recommend Ashely Furniture for your furniture needs!!

Our experience was awesome. And our salesman Shawn Wanner was very helpful with everything.

Raeann was our favorite sales person to work with across many local furniture stores. She took time to understand our space so we could find the perfect piece. She showed us options and used our feedback to show us options that fit our vision. She wasn’t just focused on making a sale, she was focused on finding us the perfect piece within our budget. She was personable, a quick communicator, and reached out to multiple stores to cut down on our wait time for pieces of our sectional. Would 10/10 recommend!

So far, NOT good. Will update. They gave us the wrong couch and are now saying ours is backlogged out by an unknown amount of weeks. We already waited 2wks FOR delivery. Our agent, Mike, brushed over our concerns and promised a call back the following day which never happened. When WE made contact, he claimed they needed another day before they could re-process our order. Now we’re waiting again. Very upsetting.

I bought some furniture today for Ashley and Raeann was by far the best furniture salesman that I have worked with. The first time I went in and was looking she was so friendly, honest, so helpful and finding exactly what I wanted and wasn't just there walking around in a bad mood. I'm thankful for her and her knowledge that she has at her job! I went home with purchasing what I had in mind and the PERFECT reading chair <3

I recently went to Ashley looking for patio furniture and ended up leaving with 2 couches instead. I had wanted to redo my house for a while and with the help of Shawn Wanner we had some great success. Shawna attention to detail and understanding what I need was outstanding. He went above and beyond in the sale and I really appreciate all of his efforts. I will definitely be back for my next purchase. Thank you Shawn.

I recently purchased a bed from Ashley Furniture, and I had the pleasure of working with Dan, their knowledgeable sleep specialist. From the moment I walked into the store, Dan’s expertise stood out. Here’s why: In-Depth Knowledge: Dan took the time to understand my needs and preferences. He asked insightful questions about my sleep habits, comfort preferences, and any specific health considerations. His understanding of different mattress types, materials, and features was impressive. Personalized Recommendations: Rather than pushing a particular product, Dan tailored his recommendations to my requirements. He explained the pros and cons helping me make an i formed decision. Patient and Attentive: Choosing a bed can be overwhelming, but Dan’s patience made the process enjoyable. He answered all my questions, even the ones I thought were trivial. His friendly demeanor put me at ease. Expertise Beyond Beds: Not only did Dan guide me through the bed selection, but he also shared tips on maintaining the mattress and optimizing sleep quality. It’s clear he’s passionate about helping customers achieve restful nights. Dan’s knowledge, expertise, and customer-centric approach made my shopping experience exceptional. I’m thrilled with my new bed, and I highly recommend visiting Ashley Furniture and seeking out Dan for personalized assistance. Thank you, Dan, for going above and beyond!

We recently purchased a sectional and TV stand from this store. Great selection and quality. Shawn was our salesman and was very helpful in answering any questions we had but at the same time was not pushy and intrusive while we were making our decision. He was very knowledgeable and once we made up our minds he made the process of purchasing the furniture go quick.

On 6/11/24 we stopped at Ashley's in Fargo, ND. Mike Peterson assisted us. He was very professional, courtesy and helpful. He was efficient. We would absolutely do busy again with them. Thank you

Had a great experience! Shawn Wanner helped us and was very patient and helpful.

Julene was awesome to work with! She wasn’t pushy, didn’t uncomfortably follow us around the store, & was very helpful when we needed her. Great inventory & friendly staff!

Sean was awesome and easy to work with!

Had a good no pressure experience. Jason was excellent and seemed more interested in us getting what we wanted rather than us settling with something we would regret later. When we had issues taking delivery of a sofa that was too big for our door he was immediately available with alternatives.

Shawn Wanner was an excellent sales person. Told him what i wanted, he immediately showed me my options (totally knows his stuff) and didnt waste any of my time. Made my life much easier.

Probably would have purchased something but the employees were more concerned about their hushed personal conversation. One even turned his back to us.

Shawn was super informative, friendly, and helpful. I highly recommend the Fargo branch.

Picked up furniture from back room warehouse the day after purchase and the guys working were really rude and demanded I move my vehicle before I could strap down my merchandise. Then drove 8hrs round trip to pick up addition 2 chairs and one is cracked with water marks down the back. Table leg has cracks in it and a missing screw fell out of one of my couches. I contacted the manager within 48hrs and have not received a call back or plan of action to fix or replace broken furniture.

I was looking for a bench to finish our dining room table. We found it but it was part of a clearance set. Jason didn’t think he’d be able to sell just the bench. Managers had left for the day and we felt so sad. But then, Jason came through. He made calls. Did some digging and we were able to walk out with the dining bench of our dreams thanks to him. He was polite, courteous, and helped us find exactly what we wanted. I’d recommend Jason to anyone looking for furniture. Go seek him at Ashley Furniture today.

Raeann at the Fargo Ashley was so incredibly helpful! She was patient and gave honest opinions, she looked at our photos and helped us match our style. Her knowledge of the store, sizes and what was available was amazing. I honestly do not know how we would have navigated our shopping without her help. 5 Star customer service!

Shawna was great!

Shawn was awesome, honest, and very patient. Has a good sense of humor and made the experience very pleasant. Will look into Ashley's in the future when I need something else.

We worked with Dan Wavra and couldn’t be happier! He listened to our needs and budget and helped us find the perfect mattress! Highly recommend Ashley overall, but don’t hesitate to have Dan help you find the bed of your dreams!

Randy D was great to work with! Thank you!

Shawn W was great to work with! We enjoyed the Fargo, ND shopping experience!

Jason S was very helpful and helped us find exactly what we were looking for. Couldn’t be happier!

Had a great experience buying a sectional and oversized chair from Jason S.

Shawn was great help, quick and to the point with helping to find exactly what I needed

Bought a dining set for $2500 that only lasted about a year until it started falling apart. The legs on the chairs are so loose, I don't dare have anyone sit in them. Went to their showroom, they are not concerned with my customer satisfaction at all, they got the money and that's all that matters to them. Extremely beautiful, extremely low quality furniture. I will buy nothing from Ashley ever again. And, as usual, buying the extended warranty is a big joke. Don't waste money on that either.

Shawn Wanner was great! Helped us find the exactly what we needed and answered all of our questions without rushing us. Thank you for all your help!

Shawn W helped us out tremendously. As soon as we walked through the door he greeted us and kindly helped us find what we were looking for. Will definitely be coming back!

Found the barstools I’ve wanted.

Jason was awesome! very nice and friendly!

Jason was very nice and easy to work with! We left with a new couch on order and happy!

Second time working with Sean and Dan. Just like the first time I worked with them....amazing and so helpful and friendly. I have found my dream team for purchasing furniture!

Shawn Wanner was very helpful and knowledgeable. We would highly recommend working him when looking for new furniture!

Really appreciated Jason and all his hard work and his really good communication skills, his demeanor and behavior as he was fun to get along with!

Reina was my sales associate and did phenomenal! She showed me furniture that solved all my problems and will look beautiful in my living room. Great customer service and knew a lot of information about their products. I highly recommend shopping at Ashley furniture.

I'm sorry it took me awhile to get this posted Jason I wanted to let you know that I had a wonderful experience working with you. I found that you're very knowledgeable about the different furniture that Ashley carries. When I need more furniture I will definitely ask for you. Thank you for that great experience. On another note your manager Heather was working with a very difficult customer who I think may have been drunk or high but this woman could not get it through her head that you need to pay for your furniture before it leaves the store. But, this woman was just stupid. I wasn't trying to listen but I wasn't standing far away and I feel that Heather did a great job with handling this customer. I know that personally I was ready to slap this customer myself. I have worked in customer service and I know how difficult it can be working with nasty customers Joyce Madche

Shawn W. was a big help. Definitely will be using him again in the future.

Jason S was stellar at helping me find what I need and really impressed me with his knowledge of products.

I’ve reached out to Ashley furniture 6 times regarding a purchase I made with them. They won’t call me back or communicate with me at all about the situation. I purchased a brand new sectional which was delivered destroyed, and they replaced a part of the sectional and the second sectional they brought to me has been making squeaking noises anytime you move and it’s falling apart. I’ve only had it for few months. I’ve reached out to get it replaced or store credit and they won’t call me back.

I do not recommend Ashley furniture on anyone. We ordered a couch and desk for our new home and was told 6-8 weeks for delivery. Annoying but no big deal. Fast forward two months of not hearing anything, was told the earliest I could expect my order would be another 2 months. Minimum. Was not offered anything for the trouble or apologies on the delay. Point being that waiting 4-5 months for a single couch and a single desk is outrageous. Cancelled my order after two months of waiting, plan to be going else where even if it costs more for better service. I feel dumb even having waited this long before cancelling.

Jared was super helpful at getting us the mattress we needed for our home. Very knowledgeable and good!

Working with Randy was an absolute pleasure. He made sure that my multiple delivery issues were resolved, and Barry was pleasant to work with as well. The issues I encountered were not store side, but the 3rd party delivery drivers and their incompetence. I plan on doing more business with Randy and Barry because they care about their clients, and their reputation as upstanding citizens. Thank you Randy and Barry with my first couch purchase. See you really soon for my next needs!

Just went to browse for a new bed, salesman didn't pressure me. Unfortunately I didn't find what I wanted.

Dan at the Fargo store was so helpful and made our shopping experience easy and fun! Go to Ashley and talk to Dan if you need a new mattress!

Shawn W. went above and beyond to help us yesterday. So many great selections at Ashley! Overall, a great experience.

Best place in town to get furniture! Make sure to ask for Jason Stein!!

Jared was awesome to work with while looking for our new mattress set up!

I bought a bed and sofa. Jared was very knowledgeable about the products and very helpful. And Randy was knowledgeable and about the features on the sofas and financial options. I had a great experience

Shawn Wanner did an excellent job assisting me with my purchase today! He was friendly, helpful and went the extra mile to help with a situation I had.

It was a great experience and Shawn was very knowledgeable and a great help finding what we needed! I will definitely go back again!

Came into Ashley and was greeted by Randy. He helped us find couches, was polite and dealt with our family shenanigans while we shopped. Never felt pushy at all. Can’t wait to work with him again.

Always really helpful staff. For our most recent purchase Randy helped us out and he was very knowledgeable and listened to our wants and needs and helped us find the perfect sectional for our space! Can’t wait for it to be delivered in just a few short weeks!!

This store is often pretty good in terms of price/selection. We just didn't find what we were looking for today.

Fast courteous got what I wanted and picked up great!

We wandered in to Ashley the day after moving to Fargo. We were exhausted and probably a little cranky. Jason Stein helped us out. He listened to our ridiculous and probably confusing list of wants and don’t wants, and took us directly to the perfect furniture. We made him work hard… we still walked throughout the store several times… but eventually came back to that first sofa set. Jason had a fantastic sense of humor and was incredibly cheerful. We know we can be a handful, but he took it all in stride and became one of our new favorite persons!! We would shop Ashley again and again, and we will ask for Jason every time!

Jason was right there to greet us, show us our options, gave us some time to shop and talk about our options. We quickly made a deal, got our paperwork finished up and we were out of there in 20 minutes. Great experience, very nice atmosphere and the process was so seamless. We’ll be shopping there again! Thank you, Jason!

Table and chairs look great! Thank you!

So my wife and I were looking for a twin xl mattress for oue oldest son. We use the internet to see whats out there, to shop. Ashley caught out eye so we went into speak with the manager. We are able to pay up front for the mattress buy need it shipped to the store and we can pick it up. Ashley had a warehouse so why not. Long story short the price only is good online and we would need to have it shipped to our home. We live in an apartment so having the mattress delivered there isn't a choice we can do. Thefts are high and well thats it. Seems like more places are not helping the average customer . Its almost like we don't matter. We wont shop at Ashley in the future so they don't need to worry about our business not meeting their ideas what good customer service is.

Jason Stein helped us with our most recent purchase. He was so amazing. Jason really knows the merchandise in the store and was able to show us things we fell in love with right away after carefully listening to our needs. We appreciated his ability to work quickly and show us different options for paying for items so that we could get the items we wanted for the best deal. We loved the final touch of putting all our paperwork in a folder. It was an outstanding experience, as frequent customers of this Ashley. Thank you Jason and the team at Ashley!

Looked at a lift chairs

Great experience at Ashley. We worked with Jason, told him what we were looking for an our price range. We also explained what pets we have, so what type of material we were looking for etc. He helped us find what we were looking for and exactly at the price we were looking for. He was helpful without being pushy. Furniture was delivered a few days later, delivery people were polite and friendly as well. AND our reclining loveseat is SUPER comfy! Overall a fantastic experience!!

Jason was super helpful, nice atmosphere all around, great options to choose from.

Jason Stein was great and very helpful. Great salesman. No pressure just a great guy.

I have purchased a bed set with a nightstand with it. I have purchased some of the furniture previously. This time I actually paid them extra $150 to come and have my bed frame to be fix. They called 2 hours before showing up they are coming today, no advance notice, the room wasn’t ready, asked if they can come later to place and fix it, stated they can’t do it and left the furniture on doorsteps. Asked to store to refund $150 because no service was done. Now the store said they can’t refund it and no reason at all. Worst service ever I got from big store. Never going back again.

Dan was really great to work with. His knowledge of mattresses was beyond and he is super friendly and easy to talk to. He made our experience so easy!

Found just what we were looking for.

Good selection and fair prices. Raeann Z was efficient, knowledgeable and helpful. Was not pushy or overly hovering as we looked around and discussed our options.

Shawn W was our salesman. He is the reason we bought our furniture from Ashley Homestore. He was polite, courteous , and pleasant to be around. I recommend him to anyone wh is looking for furniture.

Dont shop here! I ordered a bed in Jan 2023 with a 4 to 6 week deliver time frame and it's still not here! The bed came in damaged and they reordered it. I have been told 3 different days it will be coming and at one point was told they couldnt even see when it was coming in! Very unprofessional. It's been around 12 weeks and still no bed.

Horrible place. We bought thousands of dollars worth of furniture from Ashley’s stores in Michigan and Grand Forks and never had issues. However over the last year or so the customer service had went down hell. We bought a coffee table that had the paint scoffed off within days. Took upward of 20 calls to get it replaced only to have same issue. 20 or so more calls to have replaced only to have one ordered for us that took 4 months to be delivered: and it was defective. Have been calling the store since they delivered it and they keep claiming manager is out on vacation. For months! Never doing business with them again! Stay away.

I ordered a table and chairs online. In Dec 22 I noticed damage. A tech came out Dec. 27th, took pictures & said he would send them to warranty and they would call me. After a week and a half, no call, so I called them. I must have talked to at least 6 people and no one knew anything. The tech did not send in the pics. They said they'd call me back. 3 days, no call. This happened at least 7 times. NO ONE EVER called me back. Finally, in mid February, I called and actually scheduled a pick up of the table. They picked it up 2/25. It is now 3/28 and no refund. Same thing has happened, no one at customer service knew anything about my returned table. No one ever called back when they said they would. Beginning of March I went into the Ashley store here in Fargo (it was an ONLINE ORDER, not their problem). Heather was great, she started sending emails to her contacts to help me, even though it was online sales responsibility to help me, not employees in the store. Heather kept in touch with me by calling (unlike online customer service) and letting me know what steps she has taken. I have been in tears of frustration about this situation. All the time on hold, all the no calls back, no one seeming to care. Last Saturday I called the Fargo store and talked to Barry the manager. He apologized profusely, and I told him it was not his fault, it was online and corporate. He sent a biting email to some corporate people. It is now Tues 3/28, and no response from the online sales department regarding my refund. I give up. Heather, Barry, and Sean at the Fargo store helped me so much, they were supportive, and really tried to get an answer for me. They were awesome (unlike anyone on the phone with online customer service or online sales). I am going to print out the calls I made to customer service, the time I was on the line, and how many times they called me back, which was NEVER, and add up the time I lost. What a circle jerk. Corporate needs to evaluate their online service, because it is a joke. Today, I finally contacted the ND Attorney General. Thanks again to Heather, Barry, and Sean at the Fargo store, they are the only ones in my opinion that have integrity at Ashley. 3/29/2023 Still no communication from the online customer service or corporate (Surprise Surprise) regarding my horrible experience & still no refund. DO NOT ORDER ASHLEY ONLINE! Go into the store, the employees there will take care of you without any problems. 3/30/2023 After thinking about this overnight, I changed this to a 5 star rating. However, THIS 5 STAR RATING IS FOR THE FARGO STORE, they were the only ones to try help me. Specifically Heather, Barry, and Sean. They helped my when no one from the online sales, customer service, or corporate would. I would give online sales, online customer service, and corporate 0 STARS. Still not a word from anyone about my refund. It has been 5 weeks since they picked up my damaged table. But, this whole process started Dec. 27, when the tech came out to take pictures. Unacceptable. I am going to be contacting a lawyer today. I will be pursuing my full refund, and monetary damages for the treatment I have had to endure, the hours on hold, the stress and frustration and no refund issued, all due to Online sales, customer service, and corporates dereliction of duty. 3/30/2023 I just filed a complaint with the BBB. Case ID#19876387. Oh, and still no communication from Online customer service or corporate. 03/31/2023 No communication from online sales or corporate. I can't believe the incompetence of this company and the 0 customer service they provide. I checked my phone, the last call I received from ANYONE at Ashley was February 14th, and that was regarding the scheduling of the pickup of my table. 0 calls back. 0! I just want an actual human to contact me! NOTHING. I called the Fargo store and talked to Heather, I was crying I am so frustrated. It has been 5 weeks. Not ok.

Went to just plan out a couple near future purchases of a new bed and couch and was just blown away at how nice and helpful Dan and Randy were in those departments! Will definitely be back when the time is right to work with them again.

Randy was great! He was patient with my wife and I while we were being indecisive.

Randy D. showed us around the store and was wonderful at finding us pieces that had everything we were looking for. Best and most comfortable furniture shopping experience we have ever had. Saved us so much time with no sense of pressure. Highly recommend! Thanks Randy!

Loved working with Randy D. He was very helpful and answered all of my questions and showed me multiple options and varieties of what I was looking for. Would recommend!!!

Dan W. took care of us from the minute we walked into the mattress department. He was very knowledgeable and answered all of our questions. I would highly recommend.

William took good care of us, we settled on one mattress and decided it was not for us, he took that in stride and walked us through the process to exchange for a mattress we like much more

Randy was a joy to work with. Very helpful and friendly! Definitely go see him!

Nice store.

Chris was so helpful, professional and overall a pleasure to deal with. I had a wonderful experience there. Thanks Chris for everything.

Great, helpful sales people. Bought that day and got a 40% discount!

Good value

Shawn went above and beyond to help us get our chair… he had such a good sense of humor and made a frustrating situation very easy to deal with… we’ll definitely seek him out again when shopping at Ashley furniture… Great job Shawn wanner!!! It was a pleasure!

I recently had to replacement all of my living room furniture. I worked with Jason at Ashley and I can't tell you how seamless he made the process. I had to stick within certain parameters and Jason not only helped me do that but made the whole experience as stress free as possible. I am eternally grateful and highly recommend!

Kaden was absolutely fantastic to work with at Ashley’s! He was professional, personable, with just the right amount of customer service! It was our first time where we actually enjoyed furniture shopping! 10/10!

Chris was our salesman and he was not pushy at all, it was nice to not have salesmen breathing down your neck. He was very knowledgeable which was a huge plus! The store was clean and nice, I will definitely be buying there again, overall it was 10/10 experience!

I bought some furniture a while back and bought a protection plan. The company denied the claim and I went into the store. I spoke to the office lady Heather and she was so helpful in trying to get our piece replaced. Then the store manager Barry came oit of his office and spoke to me. He was great and got me the help I needed. Thanks to these two, I will continue to shop with Ashley. Amazing customer service!

Terrible customer service. After receiving wrong information from the sales associate on expected delivery I ended up having to use patio furniture in my living room for a month and buying an air mattress for Christmas guests. I spoke with 6-7 people throughout the month, none of which were able to help me. I canceled my order and will be spending my money elsewhere.

Went in looking for a new couch and love seat. Worked with Kaden and it was fantastic experience. Told him what we were interested in and features, he showed us several different pieces and found one that we loved. He wasn't pushy or anything. Highly recommend working with him.

Wanted to share we had a great experience working with Kaden. We walked in looking for a specific couch solution for our basement. Kaden went above and beyond to help us find a great couch that will fit our needs. He showed us a modified option, without doing so we would have walked out empty handed. He has great customer service and listened to our needs. Thanks Kaden! Excellent job!

Kaden made us feel so welcome. I can not recommend enough.

Very good selection with good customer service

Jared was really helpful and had all information I was looking for

Randal was the associate that helped me today and every question I asked him, he had an immediate answer to. Also, when I asked for him to show me multiple different items, all in different sections of the store, he knew exactly where each item was. He assisted me through the online kiosk, talked to me about financing, home delivery and assemble options, and told me multiple different sales going on; that were up to 40% off retail. Very well rounded salesman and I would absolutely recommend to ask for him if you are ever shopping at Ashley.

Dustin helped us with mattress and pillow . Did an awesome job explaining . Kuddos!!!!

Omg I spent so much money on 3 pillows 🤯 but I have slept so nice since... purple

I don't live in the area but took the opportunity to visit the Ashley store in Fargo while here for work. I'm in the process of furnishing a new home so I'm always on the lookout for new ideas.. Even though I had no intention of purchasing anything, Julene the sales associate was helpful and informative to possible options for my new home. Thumbs up

Purchased a mattress from Ashley Furniture - Jared was super nice and very knowledgeable regarding the different mattress types! Would definitely recommend!

Good furniture and really good prices.

William at Ashley Homestore in Fargo ND is amazing ! Hands down the best! My husband and I made a decision with William's help after looking 2 years.

We just purchased a patio conversation set from the showroom floor. Our salesperson, Lori, was the only one that came to check on us after sitting at a particular set for some time. She was not pushy on us purchasing anything, helped with measurements, and gave us a couple quotes. We weren't comfortable making a decision that day and wanted take pics of the two sets we were deciding between and make sure the pieces would fit. We ended up purchasing the next day, which was an off day for Lori, and she came to the store to help with the transaction and load a couple pieces. Lori was great to work with. Only had to put one piece together (directions were not great) and will have to swap out the arm rests on another piece as they were put on the wrong sides.

Taylor W. Made buying a chair easy and painless.

Needs more variety and watch for quality.

Awful customer service. We had furniture delivered back in May, and when it was delivered they broke our door and now it won’t shut. As we all know, North Dakota can get a breezy at times - which isn’t too great if you have a screen door that won’t shut. We’ve been trying literally for months now to get a hold of someone to get this resolved, and every time we get told that “a manager will call you as soon as they can.” You think after spending over four grand at their store that they would care a little more.

Jason was so so helpful! We got beautiful furniture and he was so patient

My wife and I are always happy to be at Ashley 45th St Fargo as Shawn Wanner is one of the best sales person we have ever met, he is so good in communication, explaining about every products in the store and he always create a friendly atmosphere

We had a great experience with Jason S. He was patient, gave us plenty of options that matched our own personal style, and was more than willing to work with our timeline and needs. We look forward to working with him again in the future!

Shawn and Sidney both worked very hard to make sure we were taken care of! Great customer service, thanks!

Terrible customer service.

We absolutely loved working with Caiden! He was patient and listened to what we wanted and I swear showed me everything in the store because of how picky I am. Never once seeming annoyed. Very genuine of a person. The entire process was easy and everyone we have dealt with at Ashley have been great! When we have more furniture needs in the future Caiden will be the first person we contact! Thank you so much! Edit: Caiden was no longer with the company when we went back this time. We got some arrogant guy and did not enjoy our experience. No one ever called to even tell us our furniture had come in.

Furniture at it's besy

Thanks Jared for the good service and great pricing on my new DreamFit sheets for my new mattress. Don’t buy off brand sheets that you will have to replace after 6 months.

Barry was fantastic as was all the staff and the assistance and service was positive and helpful. Terrific store and attitudes as well as attention to detail.

Purchased a table. It was just what we wanted at a fair price. We actually purchased it at Unclaimed Freight Furniture. The two are affiliated. The price had gone up $200 between looking & purchasing. Be sure to ask for their best price, as they change often, especially on weekends.

Jared was very helpful to work with on picking a new mattress out.

Good experience here buying a couch with an excellent salesperson. Shawn w. Listened to what we were looking for and found us the products he thought met our needs, he answered all our questions wasn't pushy about a yes or no decision and showed us good options at various price levels. Great experience at Ashley. Thanks Shawn

Taylor W was extremely helpful and made a what could have been a stressful experience relaxing and fun.

Great place, extremely clean and very friendly staff. Barry, the manager, is top notch and highly recommended.

Jared was knowledgeable and helpful during the bed buying process. He gave us all our options and we never felt pushed to purchase anything we didn’t want to. If you’re looking for a new bed, I recommend Ashley Furniture!

Picked up a chair and all of the guys in the warehouse were phenomenal. They goes troubleshoot it not fitting in my vehicle, loaded it up and we're so friendly. Great experience!

Jared Danielson was very helpful and honest with us allowing us to make the best purchase for our needs. Much better than the high pressure sales tactics elsewhere. Kudos!

We worked with Taylor and she did an awesome job listening to what we were looking for and showing us the different options available. Very enjoyable experience

Heather is an amazing at this store! Heather’s professional assistance was out of this world in assisting me and nobody else in any other store or in my area could nor wanted to take the time to help me the way that Heather did. To heather’s Boss… she is a valuable employee at your location and you should know it!!!

WOW for customer service by Shaun at the Fargo Location!!!! DO NOT LET THIS ONE GO because his service is impeccable. When calling Fargo to place an order over a previous experience at a different location, I WAS BLOWN away at the level of care, kindness, ease, ownership and understanding he provided as well as going far above and beyond what great service truly is. Give this guy a raise! SHAUN, KUDOS TO YOU AND THANK YOU!!!!!!!

We recently purchased a living room set. We were very pleased with the service we received from Emily. She was friendly, knowledgeable and very easy to work with! We were looking at two sets and she suggested another set and provided us with more information. The one she suggested turned out to be the one we bought! Thanks to her it was a fun experience and we are very excited to get our new furniture. Thanks Emily!

Jared was SUPER helpful in helping my fiancé and I get the perfect mattress! Thank you so much for all your help! Shawn was also AMAZING with helping us purchase a couch! Highly recommend both of them!

Jared was helpful, knowledgeable, and gave us options in all price ranges.

Recently went in to furnish my new place. Jason took care of me. He wasn’t pushy.

Amanda I was extremely helpful with, our families indecisiveness looking at furniture sets. She let us take our time and pointed out different sets based on what we were looking. Easy going and not pushy like some sales people. Highly recommend working with her if your in need of new furniture!

Absolutely love our new chairs!! Got a recliner also for the hubby and still have end tables coming. Marcus and Tyler were awesome delivery guys and we loved the salesman that helped us. I'd definitely suggest asking for Jason Stein to help ya!

Jason was super friendly and helped us find exactly what we were looking for in no time at all. Will definitely be coming back here for future furniture purchases!

William Pankow was incredibly helpful!

I was SO happy to hear that Ashley Homestore had the couch I was looking for without having to wait 24 weeks!! They price matched and were very helpful in getting me the couch as soon as possible. Thanks Amanda in the Fargo store for all your help!!!

Jared was very knowledgeable, patient, and polite. If you are shopping for a mattress, don't buy until you stop in to the Ashley Sleep Store and consult with Jared.

Amanda was awesome! Very personable and charismatic and you can tell she really enjoys what she did. It was an amazing experience getting to work with her!

Spent about a half hour in the sleep section without anyone welcoming us into the store or asking us what we were looking for. Laid on every bed, found one we liked left and bought it elsewhere.

Barry Olson & Shawn Wanner are fabulous. They both listened to what we were looking for, didn’t pressure us into buying what we didn’t need or want and we’re very honest and informative about their products, promotions, & what would be ideal for us. Highly recommend them and so glad we went to Ashley Furniture. We WILL be back!!! 👍👍👍

I came in on Christmas Eve Morning. I had the pleasure of meeting a respectful helpful Gentlemen. He even whent our of his way to help me out... Shawn Wanner From Fargo North Dakota! If you are looking to buy from Ashley's might I Suggest taking you time and asking for Him. Above and beyond his duty at the store. I left my Id at the counter he Hand Delivered it back to my house! Absolutely Phenomenal customer service! Thank you Shawn for one of the best shopping experiences I have had in a while!!!

My husband and I wandered around this entire store for over an hour. We passed at least half a dozen employees that were standing around talking to one another. The clearly noticed us, yet said not a word to us, nor asked if we needed help finding anything. I also noticed at least 4 other groups of people and couples in the same predicament as us. Not sure who to ask for assistance from, as usually in furniture stores you are greeted by a sales person who can help you. It is expected that the people on the floor are already helping someone so it is rude to take them away from the customers they are assisting. As far as we could tell though, none of the employees were assisting any of the customers in the entire store. Again though, it is their job to ask if their customers need help not the customers' job to ask "are you busy? Can you help me?" In a store that is 100% sales employee run and you can't even purchase product without the aid of a sales associate. After we walked the whole store struggling to find what we went in for we decided to take our business elsewhere as Ashley HomeStore clearly wasn't interested in selling anything to us anyhow. I will never shop at another Ashley HomeStore, they have made it clear that they have no interest in running a business.

(Translated by Google) I found what I was looking. They gave it to us at the time we didn't have to wait up to 2 months like in other places. Their prices a bit high. (Original) Encontré lo que buscaba. Nos lo dieron en el momento no tuvimos que esperar hasta 2 meses como en otros lugares. Sus precios un poco elevados.

Our sales lady Amanda was extremely helpful and super nice. She walked us through everything and we was so happy going home

Tre was a great help!! So easy to work with and helpful. It was our first time buying from Ashley and we will definitely be back for any other furniture needed :)

Service was great.

Not a huge selection seem like there were a lot of the same items just in different styles. Was looking for a corner entertainment center, didn't see a single one in the store.

Window shopping but may return to purchase in the not too distant future

Emily was very professional and patient. Looked at many sofas, and she answered all our questions, helped us with every one of them, til we found the one we wanted. Will recommend her to others. Thank you.

Great people here

Love it

Amanda is amazing, she went above and beyond for me and my family. She is honest and has a great personality. I'll definitely be buying furniture from her again.

I would highly recommend Joel Fuher. He explained everything l needed to know and didn’t pressure me. He helped make my decision easier.

Had a great experience with Jared ordering our new mattress! He was super knowledgeable and showed us plenty of options for our price range. Explained our different purchase options when checking out. But huge kudos to not trying to “up sell” us on a mattress protector which we appreciated!

Paula Kenyon and Jared Danielson were both patient and had a great knowledge on the product they were selling. Me and my partner were highly satisfied with both the friendly service and guidance in finding the right furniture/mattress for us!!! Thank you!

I worked with Emily Simoni and was she ever helpful to help me find what I was looking for that was not in store. She was professional and went beyond and above to make sure I was happy with my purchase. I will definitely be back to shop at Ashley! The assistant manger was also very helpful as I am a winter visitor so she said it would be fine to hold there as long as needed to have someone pick it up!

Jared was an extremely helpful sales associate! He was very knowledgeable, not pushy whatsoever and helped us choose a great mattress for a great price.

Jared was extremely helpful and informative!

Nice store, they didn't have what we needed.

Amanda Ingerson was an amazing person to work with! She really caught onto what we were looking for and when I showed pictures of the house she pinpointed exactly what would work with our space. We will DEFINITELY be a repeat offender to this Ashley store!! Ps she wins the bet on our terms ;) Great job!!

Sally is the best at this store!!. She helped me with all my questions , and super nice! Ask for Sally if you shop there.

Great experience working with Jared. Very informative!

Jared at the Sleep store is very intelligent and can help you find the best bed for you. 10/10 will shop with him again

Picked up a piece of furniture for my nephew and the service in the back pick up area was great. The guy at the desk was very careful on what information was given and in making sure I was the right person picking up the product. They two guys loading my truck were very helpful and very careful with the product when loading.

We worked with Amanda Ingerson. She is knowledgeable and so easy to work with. She’s friendly, personable and she made it easy to decide.

Jared was a great salesman very informative.

Jared presented as knowledgeable of mattresses and worked with us to get it in a timely manner.

Amanda I. Made my decision to purchase a bedroom set very easy and simple. She made me feel relaxed and was very professional in how she handled the sale. Thanks Amanda Look forward to working with you again

I would like to thank Shawn for all his great help in finding us the closet hide abed. He is such a great salesman. Always going the extra mile to accommodate us. also helping with the purchase of 2 beautiful night stands and giving us a great price. He is a great asset to Ashley furniture in Fargo ND on 45th street. I will be sure to tell all my friends about Shawn. Thanks again!

Jared did a great job helping me with a new bed purchase 👍🏻👍🏻

Jared and Cody were easy to work with and fast!

William and Kasey were such a pleasure to work with. I was running Will all over the store and he was a total trooper the whole time. Very knowledgeable regarding sales and items. We loved their personable nature and willingness to help! Will definitely be back (probably in about 18 months.... haha)!

Felt more like a family visit than a search for a couch. Very friendly and knowledgeable staff from the moment we came in to the moment we picked up our purchase. We will buy all of our furniture here from now on. Thank you!

I have been looking for comfortable furniture for my family room for a long time. Amanda was very helpful and pleasant to work with. I purchased 2 recliners and can hardly wait for them to be delivered. If you need furniture go to Ashley's on 45th and ask for Amanda.

We were very pleased with our items purchased at Ashley HomeStore. Shawn was very helpful in getting us to what we were looking for. We will return and encourage others to shop for furniture here.

Jared helped us with our purchase of a Tempur-Pedic mattress and frame. He was very knowledgeable about the product and pricing. We left the store feeling good about our purchase. Thank you Jared for all your help!!

Cody in furniture sales and Jared in mattress department were very helpful and friendly.

Jared helped us pick the perfect mattress for our new home! So helpful and knowledgeable!

Great customer service

We stopped by to look at sofas and had been struggling to find a configuration that would work with our floorplan. Although the store was busy Amanda (Ingerson) made a point to greet us and let us know she was available. She allowed us time to shop and when we were ready she made time to talk through what we liked, what our needs were and ultimately providing a unique option that works perfectly for us. Thank you, Amanda!

Jared was a great help picking out our mattress. He was very knowledgeable about the products.

Fresh in from NYC, our family needed quality, comfortable furniture for living and bedroom areas in our home. After scouting out a variety of area stores, we settled on Ashley and are glad we did. It was a no-pressure, helpful buying experience thanks to Paula Kenyon! If you get the chance to ask for her, you should do it.

Disappointed. I purchased a bedroom set that was in stock so I didn’t have to wait 2-4 months. Was told an invoice would be emailed for confirmation. Nope. Day of delivery comes and the invoice had the wrong set listed. Called store and was assured it was correct. It was not. Wrong set. Called again. I now need to wait an additional 2 weeks before an “available” delivery date is open AND 2 months before the last piece arrives. No apology until I said that I was very upset. No attempt to deliver or offer options. My old bedroom set is gone and hauled away…I guess boxes will have to do until September!

Barry is the best General Manager and has a wonderful set of staff with a awesome selection of furniture and beds 😊 I would highly recommend going to Ashley Furniture on 45th Street and they will take care of you!

Amanda helped my wife and me look for a new couch. We were very particular on what style of couch we wanted as well as the size. Amanda showed us the Kestrel sofa and we loved it. We went with the Kestrel w/chaise sofa and a matching chair. Thank you Amanda for helping us find our couch!

Very stressful delivery and customer service experience. Had paid about 1200 dollars for a couch over the course of 3 months. The couch was delivered on June 20, 2020, in the pouring rain. The couch was basically dropped off on my doorstep (which isn’t the issue), the issue is that they seem to not care that they were delivering a brand new couch in the pouring rain, that the packaging was subpar and the couch got damaged. There were not even willing to reschedule for a later time or date so the couch would not get damaged. I told them I did not want the couch anymore because it was basically not worth what I paid for. They did not take any type of responsibility and basically told me to “go screw myself,” because it is not their issue. If this is how they treat their customers and people who spend their hard earned money, don’t buy from them. Save your money for a company that actually cares about their products and customers.

Sally is so helpful and seems to understand just what I want and need. Good prices and lovely items.

Lots of selection. Good quality. Came during memorial day sale time, some decent deals to be had. Service was nice and did not hassle us. Showroom was pleasant and nicely setup.

Amanda was so amazing and patient!! Helped my mom pick out some furniture and was absolutely amazing, went above and beyond!! She deserves a raise!!

Amanda was very helpful! She knew how to answer questions and accommodate to the needs of the customer. I liked how knowledgeable she was on the prices and details on the furniture. It made me feel confident I would get the greatest deal that met both my financial and quality needs. She did not hesitate to help us as soon as we entered the store and presented a very welcoming and polite presence. 10/10 would recommend to anyone looking to purchase high quality furniture!

Amanda was super friendly and talked to us right when we walked in. Didn’t plan on buying anything but sold me on a new couch and tv stand. She knew what she was talking about and made sure that I was getting the best deal on what I was buying. 10/10 would visit again

William is the best! He helped us buy a couch from start to finish, no pressure and super helpful. He is the tallest guy there you cant miss him, ask for William when you need something from Ashley Furniture.

Amanda was fantastic to work with. She was direct and to the point… no nonsense and I was able to buy my dining set within about 20 minutes. She knows your time is valuable and doesn’t waste it.

Shawn did an awsome job with our purchase. Very happy. Everytime we buy here they treat us like family.

Worked with Amanda and she was amazing! Had a fun personality and was extremely helpful throughout the entire process. Definitely recommend working with her!

We worked with Amanda Ingerson and she was absolutely awesome! We bought a sectional and love seat combination and we needed help on configuring the layout of the furniture. She was so patient and helpful as it took several attempts to bring our vision to a workable set up. Amanda was so pleasant and bubbly and understood our needs. I can not say enough good things about her. We will definitely be shopping Ashley furniture again! Thank you Amanda!

Bought a few pieces from an associate named Sally. After giving us three different deliver dates the furniture came 6 weeks delayed and we were never notified when they finally came. We had to call the store only to find out they had been delivered to the warehouse and she didn’t call to let us know. Terrible customer service.

I purchased a bed and two couches from this store and had an awesome experience! The salesman Joel was very friendly and knowledgeable. He listened and respected my wants and my budget. The financing and delivery options were amazing as well!

Jared Danielson was great and very helpful with explaining the financing! We got an amazing bed that was exactly what we wanted and could afford!

They offer you 10% OFF if you sign up with email. Then denies you when billed. Not only that but I paid for delivery & set up. They come out to our home and forget the plugs for the items. Tells us we need to go into town to get our own plug? Wth was that extra cost for?

I worked with Jarad when selecting a new bed and he was extremely helpful. He pointed out features and brought up things to consider that I had not thought of and he was patient to answer all of my questions. I highly recommend working with him.

We had the absolute best experience and it was all due to Amanda. We have been looking for suitable furniture for our family room for months! Amanda listened to what we were looking for, our budget and after a couple options she led us to exactly what we wanted!! We could not be happier... thank you, Amanda!!

Amanda has always been my go to person. She is bubbly and honest and very helpful. I have bought my living room furniture from her and so happy with my service. Time to start saving again to buy a dining room table and chairs from her. Ashley is the only place to buy from and I will always recommend Amanda to family and friends. She is the best!

I worked with Emily while purchasing living room and dining room furniture for my new apartment. As soon as I walked into the store she was so helpful and friendly. She walked me through everything, was very thorough, and clearly explained things to me. She answered all sorts of my questions via phone call, email, and text and she was always happy to do so! She kept me updated on the status of my furniture so I knew when it was arriving. I absolutely loved working with her, she made it a wonderful, easy, and stress free experience! I highly recommend working with her if you are able to!!

Great selection of mattresses for all your needs!!! Excellent customer service from Jared!! Will definitely shop again

Emily was awesome to work with. She calculated the sales prices for all the dressers I was interested in when I was looking in the store. My dresser and nightstand was not in stock when I was in the store, but she got it delivered and kept me updated via text about the delivery. Emily price matched me too and got me my refund very fast!! Thank you Emily!

Walked in and were shrugged off by person at the front because they were off in their own lah lah land. We walked around for at least 25 minutes looking. No one approached us to ask if we found what we looking for, what can I help you with today. Nada, zip, zilch. Too bad, as we just bought a house and need to re-furnish L/room and 4 b/rooms. Conlin's and HOM, here we come...

I purchased a Seally mattress set and worked with Jared Danielson. Excellent customer service! I shopped around and found everyone had this mattress. I came back to Ashley because of Jared’s customer service. He wasn’t just “trying to make a sale” like most of the other salespeople I had encountered. He was trying to “find a solution and the right one for us!” Kudos Jared!! Thank you!

Great experience buying a recliner. Tre was awesome sales man

Sean did a great job for us. Very attentive and his suggestions we're invaluable.

I am going to keep this short and simple. Yesterday my wife and I bought couches from Ashley Furniture in Fargo. This shopping experience was the best of I have been through in years. Not only did I like the choices but the sales team there blew me out of the water. Our Sales Person was named Shawn W. This guy was so knowledgeable, not the typical clingy salesman everyone is scared to run into, he made my choice easy. He even made sure I knew there was a veteran discount. He went out of his way to make sure I'm getting what I picked out he even sold me on the delivery because of what I bought. I thought Ashley had some kind of cram course sales training because how efficient Shawn was. No they don't and if they did I think you know who should be leading it. GOOD JOB Ashley.

Classy store- Cody was very helpful without any pressure.

My husband and I just started to scout out couches for our home. We went to Ashley furniture first. We had the help from Will. He was so awesome! Very helpful and didn’t pressure us to buy anything right then and there. He made the shopping enjoyable.

Nice new store. We decided to purchase elsewhere.

Shawn and the whole Ashley’s team was awesome. After waiting over 3 months for furniture from another store, that still had no foreseeable delivery date, my husband and I decided to try our luck with another furniture store. We walked the floor and picked out a a bedroom and living room set that we liked. Shawn then helped us a gave us the great news everything we wanted was available right away! We went from not having furniture to a full bedroom and living room set within a week!

Paula was such a joy to work with. After we had been in there for about 10 minutes and no one helping us (we were looking for a sleeper sofa) , she saw us and asked if we were being helped. We told her no and she said, "I am so sorry, what can I help you find?" and she proceeded to help us find what we were looking for. :) she even looked on line to see if there was a better price online. Thank you Paula for all your help and your willingness to go above and beyond.

Well this is a continuation from a previous post. I gave this business a 1 star review due to my experience with Ashley. I bumped it up to a few stars because they contacted me and took care of my problem. Well there won't be a change this time. The furniture I bought failed and continued to do so. Had a "repair" person come out and his answer was re-stuffing my chair. I informed him that the mechanical slider was failing. Well nothing was done and I went back to my store for a total return. The manager said he was going to honor it. I'm still waiting. In the meantime my wife's chair mechanical slider failed. Went through guardian and in short we were turned down saying t wasn't covered despite that we bought the platinum plan. Despite it says it does. I been waiting to return my chair since November and yet it's still here. Now Ashley since we were again lied too about our guardian coverage that we paid $260.00 for we would like to return everything we bought. I'm very disappointed to say the least. My chair isn't comfortable and hasn't been since the re-stuffing and it's broke. (Thank you) Being disabled and telling the sales person they knew I needed a reliable chair. I'm beginning to think it's all about the sale rather than the customer. 3/26/2021 update: Well after waiting for 2 months to get someone out to our home to "repair" our chair(s) as we were told, that didn't happen. All that did happen was that yes a repair tech did come out - but all he did was took pictures of said damage and the model/serial number of the chairs. Called Ashley's customer service talked to "Harlana" after the service tech left. All she told me was this is Guardian's problem and not hers. Tried to explain the problem abut in short she passed the buck. Asked if we can return our furniture - she didn't want to talk about it. Asked for a supervisor and that's when she hung up. Again thanks Ashley for nothing - Please take your failed furniture back this isn't how you treat customers. Waiting for 2 months and nothing was said that we're going to take pictures just to leave you hang for yet another undermined amount of time. Oh yes I did reply to Ashley's customer service as they wrote 3 days after they posted their reply - I've yet to hear back. Recommend DO NOT BUY from them - you'll regret it like we are doing now. 6/8/2021 The saga continues: First I would like to say that I finally found a customer service rep who understood my frustrations after the "insurance company" just offered to replace our chairs. However we were only given the amount that we paid for both chairs. Which sounds fair but little did we know that the amount they gave us didn't cover the replacement of one chair. So according to Ashley's home store and the insurance company they were good with one of us sitting in a chair while the other I guess ends up sitting on the floor. The way I look at it is this - it shouldn't matter what we paid for the chairs, if you offer to replace them and wash you hands on us because it's "cheaper" for you as a company then man up and replace both chairs. Now with that said we didn't take that offer. We had the company repair what's broke because had we done so there would have been no more warranty. So we waited it out for parts to come in which they did and called Guardian to schedule a repair tech to come out. So on 5/21/2021 our recliners were once again working. Some months later after we filed our claim. So I was going to come back here and give you all a follow up but decided to wait. Glad I did and ever glad we didn't take the "replacement" recliner offer because once again their yes Ashley's product failed. No it's not mechanical this time but structure. The entire back snapped clean off when I reclined back last nite. 16 days of enjoyment is all I got since the mechanical reclining structure was replaced. So now we'll see how long this "song and dance" is going to take. Again I can't begin to tell you the amount of frustration I have personally endured with this company.

Was very happy with my hair stylists Emma would recommend her to anyone.

Quality items.

Nice and clean, easy to shop

The only HomeStore I purchase from. The staff is amazing, always willing to help any way they can.

Our service w/Joel at Mattresses was fantastic! He took really good care of us and we absolutely love our mattress.

Quality customer service!

Can’t say I am impressed with any part of my experience. I ordered a leather couch and recliner with a tv stand back on July 6th of this year. I was given an original arrival date of September 1st for everything, and was told that the tv stand was already in warehouse and could be shipped right away. Fast forward to the middle of September and I have not received one phone call about the furniture I had ordered. I called the store and they sent me to the warehouse, which I find out the couch had arrived weeks ago and the tv stand had already been there. So I scheduled a delivery, I get the furniture the third week of September and the tv stand was completely damaged and the couch had scratches on the cushions, and scuff marks on the leg. I sent back the tv stand and was told that I would be contacted the following Wednesday to reschedule delivery for another. Wednesday comes and passes, and the next with no word. So I call and canceled the tv stand and purchased one elsewhere. I was told a receipt of return would be mailed to me and nothing yet to this day, and my chair I ordered hasn’t arrived yet even though the original ETA was September 1st then went to October 1st and on the 30th of October I called again, to find it still had not arrived but was is transit and should be here in 2 days and will be called in for delivery.. it’s now NOVEMBER 13th and I have not received a call on something that should have been in over two months ago.

The salesman Will was good but that is the only good thing I can say. When delivered they only brought half so then they said next week but then it stormed so it was supposed to be delivered but never show so I called but of course just got the run around management their SUCKS cause he can't do anything about it then maybe they need different manager so now I have to wait another week which will 4 weeks. Won't go back!!

Disappointed that masks were not required as people were also laying face down, kids crawling all over the furniture with there faces into the fabric.... in Minnesota you aren’t even allowed to sit “try” anything out. I’m short and need a petite option so I only shopped to be able to measure this..... Beth, the salesperson was wonderful. If it weren’t for Beth, and a previously wonderful experience with Tylor, Travis.... I would have turned around and walked out of there. Just disappointed in no regard for other’s health, not even for there own staff. Update Ashley reached out and will forward these concerns. I’m writing this as this speaks volumes. Other reviews I’ve written there has been no response. Especially the bad ones. THIS is why reviews should be written. For business to explore avenues of improving; changes or keep doing what they are doing.

Cody was great to work with!!

Joel Fuher was terrific to work with when we were in search of a new bed! Great customer service!

Amanda was so helpful! Beautiful showroom, with so much to choose from. We got a great deal on our new kitchen table set and can not wait to have it delivered (for free even). Wonderful experience overall. I will definitely be coming back!

Picked up a bed frame with no problems.

Joel was very helpful and friendly, finding us just the bed we wanted . Jared helped us pick the perfect mattress. Thank you gentlemen for your wonderful service

Wait all day for the delivery kid, then he calls you repetitively with attitude when your furniture shows up. You spent $2000 on furniture and apparently their delivery only covers towards the doorstep. If you like your furniture to be inside your house, I may suggest going somewhere else with your $2000. What a joke.

Good experience the floor rep Joel was very helpful can't say the same for the ladies behind the counter I asked if they had a catalog of their beds I was told no but when the floor rep returned he had a different insight he brought me too their in-store browser and the wife and I found they type of bed frame and mattress we were looking for thank you Joel and Jared

Was looking for a home but I only found furniture

My husband and I worked with Barry. He was AMAZING! Answered all of our questions and ensured we were getting the best deal. We needed to furnish a new home and Barry ensured that our experience was seamless. Highly recommend! They even allowed us to shop before the store opened with a private appointment! The other staff members in the store were also very friendly and helpful.

We purchase a sectional from the store. We worked with Cody Fruehling and he was fantastic. We had the sectional delivered and to no fault of the store we did not like it. Cody has been great through exchanging for a new one. We are excited for the new sectional to be delivered.

Great prices and found exactly what I was looking for.

Great place for your furniture needs

The customer service here was great. Met William the first day and will always go back to him!!!

My wife and I worked with Jared D. at the Fargo location Ashley Furniture/Mattress and were so grateful for his time, help, and expertise. We were not pushed, but were thoroughly informed/had all of our questions answered, and felt very comfortable with our purchase. Jared spent a lot of time with us and provided us with several options so we could maximize our investment. It was a privilege to work with him and we are very happy with both our transaction experience and our product. Awesome customer service and very fair deal on a great mattress/amenities.

My husband and I have had the worst experience with Ashley furniture. The wrong furniture was delivered to our home, as well as damaged furniture. Trying to get a hold of someone to take care of the issues and be compensated has been almost impossible, playing phone tag with delivery, customer service, and the store itself. I would not recommend shopping or buying here.

I'm really disappointed I came to Ashley's tonight hoping to buy a couch and there was four people at the desk just talking amonst each other didn't seem interested in helping us at all we were the ones who had to go back and forth to the desk asking if they had certian couches and multiple questions . No one approaches and they seemed bother just us asking them question not costumer friendly at all. Really annoying especially when it's your job . Eventually we We just walked out and we weren't even being rude or anything .

Amazing staff and a beautiful store!

Regret my purchase, all that stuff they tell you about being able to return a mattress and get a better one for more money if you don’t like it, is a big hoax.

We recently purchased a mattress from Joel Fisher at the Fargo location and he was awesome! Helped us get in and out of there quick with a great mattress and gave us some additional info about other furniture we were looking for. Thanks Joel!!

Good selection of furniture and friendly staff. Definitely worth checking out of your in the market for new furniture.

Great service and helpful sales people.

Tyson. Very helpful. Didnt pressure and hound us. Treated us fare. Great guy

Huge store that takes a while to get through and see everything. You get greeted by a salesman right away when you walk in and they continually seek you out in the store numerous times if you are just browsing. I did not find the desk I was looking for and could not find anything that was a good substitute. Clearance is scattered around. I was surprised to get an alternative price on things that I showed interest in. It never occurred to me that the salesperson can give you a lower price than the ticketed sale price in a retail furniture store. Overall there is a lot of nice furniture, accessories and decor to see.

Selection is ok, customer service could improve.

Expensive items

Sally is the best!!!!!!!!

Yesterday I went in with my future mother in law looking for a new bedroom set. Found the perfect one after searching all the furniture stores in town. We came back bought this set from Heather who is fantastic to work with and I will definitely be back for future shopping. She is very understanding and easy to work with.

Fantastic service and products. We've purchased a sofa and a loveseat. The loveseat was slightly damaged and they replaced it in under 48 hours with minimal questions asked. I highly recommend Ashley HomeStore and FurnitureMart.

Will Pankow and Paula Kenyon were great to work with! We visited the store many times before deciding on what furniture to buy and each time Will was super patient and understanding. He wasn’t pushy or overbearing, two qualities my wife most appreciated. If you go to Ashley Furniture in Fargo ask for Will, you won’t be disappointed!

Warehouse for unclaimed freight furniture. Helpful and fast.

Ordered an entertainment center for our living room. We absolutely love the piece! The salesman was very helpful, talkative and friendly. My only complaint is it took over 2 months to receive our order.

Got a great deal on a new bedroom set. Will was awesome to work with!

Luv this store !! Great quality and service😀

Tyson was a great salesperson but from the assistant manager to delivery and customer support awful. Really didnt know what was going on. I should get my final delivery tmr that will complete my order. After 3 different deliveries. (Frustrating) But I will never buy from Ashley furniture again.

they trick you with the 120 guarantee, it only applies if you upgrade to a better bed, its a trap scheme

Just spotted that car in the parking lot. Never been to Ashleys. Lol Looks like a nice place.

Incredibly helpful staff, they found me what I wanted and gave me a great deal. Highly recommended. Also... Substantially cheaper than Hom. Those guys don't seem to care about competing.

I went to 3 furniture stores in Fargo looking for a recliner. I was met at the Ashley store by Heather Ertelt, who listened to what I was looking for, and directed me to a chair that fit all my requirements and fit my body frame comfortably. She was pleasant, and very helpful, but not pushy. After looking at two other stores, I came back and purchased the recliner she showed me originally. In addition my sister, who was with me, was also helped by Heather. She found her a recliner sofa and chair that met all her requirements. Customer service was excellent!

If you enjoy long, eerie, stalker vibe walks through the aisles of poorly placed furniture, then this store is for you. Peaking around every corner or sitting on the couch next to the set you are looking at will be your stalker salesman, pretending to be invisible until you start talking to your significant other about the couch. At this point, they will pounce and give you every, unneeded detail about the purchase of that couch. Once you fight off that stalking episode and move on through out the store you will continue to get a creepy feeling that you are being watched until you turn around and find your salesman right behind you to yet again explain another couch that you were slightly interested in but didn't care for any details that will be forced down your throat. Fortunately, for this salesman, we had just moved and needed a couch so we did end up purchasing one and he got his sale he stalked so hard for. But guess what, the stalking didn't end after we left the Ashley's Frequent Stalker store. A few days after our couch was delivered I continued to receive personal texts from the salesman's personal phone regarding our purchase. I did not sign up for stalking text messages from the greedy stalker salesman but apparently when you are a stalker there are no boundaries. These text messages consisted of requesting us to pick up our order, which had already been delivered and I was sitting on the delivered couch at the time of this text. I informed the salesman of this and after some back and forth he finally admitted I was correct, we did receive our order. Thank you captain "stalker" obvious! After this, I received a text again from this stalker salesmans private number, requesting we verify our purchase was picked up. I ignored these texts as it was starting to get ridiculous. A week later we decided to upgrade our warranty protection for our couch. My husband did this all via phone and our payment came out a few days later for this upgrade. BUT our stalker showed up AGAIN, a week later I get a text that we still owe money on our warranty upgrade. The amount the salesman quoted was less than we had previously paid. I sent a screenshot of our payment that had already been removed from our bank account. After this was sent, the stalker said he needed to verify with his manager and then recanted his statement and said I was correct, we had paid it in full. I questioned why the amount he quoted was less than we paid and how shady that was as now we feel over charged. I also informed the stalker that I never gave permission for him to text my personal number and that it needs to cease. All this shady, stalker did was apologize that I felt that way and will no longer message me. So in conclusion, if you want a location that doesn't value providing top "less stalker" customer service and you love long, eerie, stalker vibe walks through the aisles of poorly placed furniture, then this store is for you.

Just bought a new couch from Ashley Furniture. Heather E. Was super helpful and made our decision very easy! Definitely will work with her in the figure and highly recommend!

I love the couch, but the service was literally the worst I have ever experienced. We bought our couch from a lady named Heather and she said we would get a call that Thursday about it. A week went by and nothing. Two weeks and nothing again. So I called on the second week asking "Hey what's going on?" She said it was on back order and that she tired calling to tell me, but my voice mail box wasn't set up. Which is was, so she lied but whatever. She said it would be there that Saturday and I said Sweet! Well Saturday came... and no couch. I called and she said "Oh well you were supposed to set up the delivery date not me" Are you joking! I spent over $1,000 on a couch that was supposed to be here three weeks ago. I asked to speak with the General Manager, he was very sympathetic and said my couch will be there on 10/10 between noon and three. He also took off the delivery fee, which was kind of him. Well its finally here and the pillows were missing. I called "Ashley's Furniture" asking about the pillows. Heather said they came with the couch. The lady on the phone said they were not supposed to come with pillows, but I can come in and buy some. This whole process was a joke. At least I have my couch finally. I'll just buy pillows at TJ Maxx, no way am I coming back to Ashley's Furniture or ever recommending it.

I dread buying furniture almost as much as buying a car, but with William Pankow's help, it was easy, pleasant and fun! He asked what we were looking for, and as I described it, he led us to 2 perfect examples, (one of which we bought)! I had never been in this store before and now wish we had looked here earlier, as the furniture we purchased for our livingroom was not as comfortable as what we just purchased (for our basement) from William at Ashley!

Jared did a great job helping us pick out a mattress that would fit all our needs! He was very knowledgeable & patient as we tried to come to a decision. Heather also was open and honest with us while trying to pick out a bedroom set and tv stand. They were both easy to work with and would recommend them to anyone!

Heather was great to work with, she has great knowledge of the products ashley furniture offers! Wide variety in store.

On 9-11-19 I entered Ashley Furniture in Fargo, ND and was greeted by the most helpful Tyson K. He listened to what I needed and made it his mission to help me find exactly what I needed for my mother who just went into the nursing home and a comfortable recliner was urgently needed. Tyson understood, took the time and care to find the right piece and make all the arrangements to make that happen for me. He couldn't have been a more perfect example of what excellent customer service is. I will most definitely make Ashley HomeStore my FIRST stop the next time we need something. Thank you to Tyson!! (Linda G.)

We purchased a new mattress with the help of Jared Danielson. He was very knowledgeable about the products and never pressured us into making a purchase. He made the purchasing process simple and painless. Thanks Jared for the wonderful experience!

Great experience! Jared was very helpful.

Excellent customer service! William Pankow made everything so easy! Best furniture store in Fargo!!

Jared was awesome with helping us find a mattress that fit our needs. He answered all of our questions without hesitation and helped us stay within our desired budget but still get a bed we're happy with. This was our first time shopping for a mattress as a married couple, and I think it'd be safe to say we'd come back here before looking anywhere else for a mattress.

I had a very good experience with selecting new furniture! Nicole and Heather were very knowlegable and helpful! Definately will recommend to everyone.

Great prices and great service!

We had a great time picking out our new furniture. Heather was super helpful and listened to what I wanted even though I wasn’t 100% sure what that was. Very cute stuff in the store and reasonable prices!

We had a great experience at Ashley Furniture Homestore! Salesperson Paula Kenyon was knowledgeable, friendly & helpful. Good variety in the store, you can find what you are looking for & ask for Paula.

Picked up a couch. Great service.

William Pankow was a delight. He asked the right questions to see what we were looking for not what he wanted to sell. He had a sense humor, was knowledgeable and gave us space to make a decision. I would return to Ashley and ask for William. And he had cool socks.

William P. Did an awesome job with our franken-sofa solution. Even picked out a Man Cave Warrior for the other room.

My roommate and I had a wonderful time shopping for new furniture. Jared D. In the mattress department was a wonderful help finding my perfect mattress. He gave me all the options and helped me fine the perfect mattress in my budget range. Paddy M. Was an awesome help for my roommate looking for her new couch. She showed so many options and didn't push anything that wasnt what my roommate wanted We will definately come back to shop in the future!

We had a great experience working with Jared and Cody on both the bed and furniture side of the store.

Wide selection and super knowledgeable about the different kinds of beds!!

Great deals and great staff.

ask for TJ Weisenberger. he was excellent at answering every question we had and has great product knowledge. he even helped with open floor plan design and layout. great pricing and finance options on many products

It's very nice there

The sales staff were very friendly. Very beautiful furniture.

We went to Ashley for the quality and service but what we received was far from that. We received the worst customer service and the furniture was definitely not the quality we expected. The staff does not communicate with one other and so there was so much back and forth between us and the them. We purchased our furniture, which included a bed set, mattresses and box spring, couches, dining table and a mirror, back in March and spent a lot of money at their store. The storage for our bed wasn’t put together for two months. The storage was left out in our bedroom floor which left little room to walk around and it caused my two year old to fall a couple times. We have been getting the run around from our sales rep, the customer care and service people. I have sat at home waiting for delivery on two occasions and no one shows or calls. When they finally did deliver the part for the storage, after we have waited two months for it, it was the wrong part. So they had to put in an order again which meant more waiting. The customer service staff was rude and argued with me regarding an appointment that they made. In addition to that, the part that she said was in back order was actually sitting in their warehouse. When she finally realized that she was wrong, she did not apologize. After that all, we finally decided to go with a different bed set due to issues with the other one. They were accommodating on that part. However, the new one was delivered just last weekend and it was not put together properly. The headboard makes sounds when we get in and out of bed. I am highly disappointed with Ashley furniture and the service.

Best furniture deals in town!

My girlfriend and I went into to Ashley furniture for a tv stand and ended up buying our whole living room set for our new home! Not because we were pressured or persuaded but because our sales person, Josh, was so knowledgeable and kind. He was able to answer all of our questions instantly and informed us of all of the great sales the store had going on at the time. He was an absolute delight to work with and made our shopping experience better than we could have ever expected and we thank him very much!

Stopped in about a week ago after visiting quite a few other furniture stores. Met William P. who greeted me when I came in and asked what I was looking for. I gave him my specifications and he showed me a couple pieces. They were nice pieces but not exactly what I was looking for. He then asked if I had visited a specific other store, which I had, AND I had found a a set that I really liked there but I didn't want the whole set. The other store told me that it came only as a full bundle, to my dismay. William, on the other hand, asked if i had the SKU for that set which I did. He looked it up in his system, saw they carried that set as well, and informed me that they could, in fact, sell me some of the individual pieces like I wanted. I ended up buying from Ashley and got a price $50 lower than what the other store would have charged me if they had let me buy only the pieces I wanted.

Got a great deal on my new bed!!

Great place to buy furniture if you want it six months to a year from the date of purchase

Extremely disappointed with my furniture purchase. Excited to be buying new living room set with reclining sofa only to have to sofa stop reclining after 2 months of having it!!! Then I've had to leave work early three different times while they have tried figuring out what's wrong with it! As a single mom needing trustworthy service I'm never shopping there again!!! Edit: he has to come back again!!!

Absolutely awesome experience!! Had a great sales person! He was helpful and listened. He didn't attempt to pressure us out of our price range. Got a sofa and love seat in a perfect color and just over $800 with delivery and 5 year warranty!! I will never buy furniture from anywhere else again! We are now forever customers!

Our salesman William was very knowledgeable and has a great eye for design. He was wonderful at suggesting items that would fit well together without being overbearing. The sales floor selection was great with lots of variety.

Associate was very helpful. Took me to what I needed.

Yay us! New furniture!

Great in store selection. The sales guy wasn't too pushy but he was definitely ready to help. It was a good professional balance.

Great customer service all around. Sales weren't pushing too hard that it's bothersome.

Excellent service. Love that place e!!

Will never buy from here again. I bought a powered recliner,when I got home the power cord was missing I contacted the sales man. I was told it would be in the mail the next day so I was happy with that. It didnt show up so after a few days I contacted him again and was told it was shipped he refused to give me a tracking number to prove he shipped it. 11 days later is shows up so I typed the tracking number in and he shipped it the previous day before it showed up. So he lied to me for over a week saying he had shipped it.

Great experience today! William Pankow provided excellent customer service and was very knowledgable on the products I was looking for!

Staff was helpful and knowledgeable. The store itself looks pretty nice and they have a decently diverse selection of furniture items.

George and William were fantastic in delivering our furniture. They were respectful of our home when bringing the furniture into the house. Thank you!

Dan the assistant manager was awesome! He helped me find the perfect table! He spending at least an 1.5hrs with me answering all my questions and showing me the best options for what I was looking for! He was excellent! By far the best salesman in the Fargo-Moorhead area!

Love Ashley furniture.....

I have been working with Rome Harris to purchase a new bed set. The first initial meeting he greeted us right away. We were interested in a particular set and he immediately offered to get us numbers for the cash and finance options. The set came and after it was set up I noticed several things wrong. I texted Rome and without hesitation offered to order new pieces. I went into the store to meet with him and voice my concerns. Both Rome and the manager assured me they would personally do a quality check on the pieces before they are delivered to me. I was so impressed with their level of customer service. I will definitely go back the next time I am looking for a furniture upgrade.

Great selection of furniture and Rome Harris was extremely professional and knowledgeable. Will definitely go back for my next furniture purchase!

This store and these guys are just awesome!! Super accommodating, professional and just plain fun! We worked with Will and he is just a righteous individual. (Majora's Mask 4 lyf dude!) Thank you guys so much. We are so grateful to be welcomed so warmly into Fargo with such awesome furnishings!! I can't reccomend this place enough.

Walked in and waited more than 10 minutes, no sales clerk in sight. Wandered around to find a body that could answer questions for a while longer. Walked out.

Mike (delivery crew) and his wife are absolutely amazing and wonderful! I was originally told that my daughter's bed wouldnt be able to be put together until Tuesday of next week and they showed up on Thursday and it looks amazing! Then I just mentioned that her new desk had gotten chipped upon delivery as well and they came right back today to fix that as well. I am so appreciative and I will definitely be ordering from Ashley again! Thank you Mike. You really made me feel like your customers matter and that you take care of them. That means alot in today's market!! Cathy T. Fargo ND

Wrote 11/02/2018 sorry a bit lengthy and probably definitely not very good grammar since I am super frustrated, but here it is. At this point I will never be buying from Ashley furniture. Ordered a split king adjustable bed, one of the mattress came in a black garbage bag tapped shut and the delivery guy said he didn’t wanna bring it but they said he had to and he would call and complain. They were quick to replace it which was good. However good that was we ordered a couch now from then and it came in with some snaggs in the leather and of course we brought it home before we noticed which is an hour away from the store. The customer service guy was quick to say yep we will reorder the couch and call you when it comes in since it’s a special order which was July 13th. I was getting married so I didn’t notice the time but in sept we realized we never got a call about our couch so we called the store and no one would return our calls or could tell us what was going on with our order. Finally found out the couch never got ordered and they were doing it now. Well the new couch came in and the manager we finally got to communicate with called us and told us it was in and he would deliver it for free to our house and he has looked over the couch and it is good to go. Checked to make sure the address was right and what not and got it schedualed. 2 days before delivery the delivery guy calls me and they got the wrong address so the time and day had to change. So finally delivery day comes and I get a call to inform me the couch Is damaged and they will not be delivering it and reordering the couch.... We happened to be by the store so we went in and communicated our frustrations with the store manager and what happened. He agreed offer us some money off the couch and we agreed we would just be happy with what we got. And the check would be there 7 to 10 days since it was already paid off. Well 3 to 4 weeks later no check and we called to ask and again no one seemed to know what was going on and they had to ask the store manager which wasn’t In for a week... finally he is in they called us cuz they didn’t agree with what we said we were supposed to get. Luckily he gave us a receipt for the check. So I went to the store again and they said yep we will get the check out however the order was still open cuz the reorder didn’t get closed. They offered me the money off and the replacement couch. I was pretty happy but skeptical, So the replacement couch gets schduled to deliver and the check can’t be sent out tell it is. So last Friday nov 1st they call me and tell me they are not gonna deliver it cuz the couch is damaged :(. So I told him I am done dealing with this and I mostly worried that my couch is gonna rip more then it is but it isn’t terribly bad which they knew that from the start since we sent pictures. Now we apparently have a tech coming that can fix the spots to prevent that, and the refund check the store manager promised since we had already paid off the financing since it’s dang near 6 months since we purchased it. The lady called me today that was processing it told me she didn’t do the check since it was financed and sent it back to that.. so now after all this back and forth and promises not fufulled. I now gotta do more work and call the financing and get them to send me the check since the store can’t seam to figure it out. We shall see what happens with this tec Glen Update 11/17/2018 the store manager was contacted the same Day I wrote the above review. Was supposed to call me back never did. I reached out to the email from the people that replied to this review . have not heard anything and it’s been about a week. Also have not heard back about the tecs. My whole issue is that they don’t fallow thru on anything they say. I am happy with what they are saying they will do to try and fix the matter they just gotta fallow thru and communicate. Which they don’t Final update store manager found this review and gave me a call. December 3rd, he got the tech set up, it is all fixed as of the 7th 2018

We recently returned to Ashley for help converting a spare office into a movie room. We met with our go-to associate, Amanda Ingerson. Once again, Amanda provided us with amazing service, paid great attention to detail, and helped us find, even better, what we were looking for. If you're looking for fabulous furniture, at a great price, and unparalleled service, ask for Amanda!

Is. The very good staff

Excellent experience. Store does not offer military discount like the other furniture stores in the area. Just a little FYI!

We went in knowing exactly what we wanted. We were greeted by Joshua who was happy to lead us directly to what we had in mind. Just to be certain, he offered to show us a few other options knowing we were concerned about wear and tear from our pets. We connected over pets/furniture and While we knew exactly what we wanted prior to setting foot in the store, I could not have been more confident in the choice we made. Thank you Joshua and the rest of the friendly folks at Ashley. We will definitely spread the word of your great service and keep you in mind for future purchases. Thank you for helping us find what we have been searching for.

I don't even know if I should give them a star or not. Very poor customer service. The front desk ladies were rude. Sad to see people acting in a way that themselves won't appreciate. Wish them goodluck!

I have been. To Ashley for buying for my home furniture long enough is this best place

Good deals good service good furniture

Amazing service by two individuals, (Dan Wavra & Jared Danielson) who are located at the Fargo store located on 45th St S. They were prompt, courteous and extremely sensitive to the circumstances they were dealt (aunt w/dementia). They expedited delivery time lines to accommodate an aggressive move-in date too. Awesome two-some, thank you!

Updating my review from a 3-star to a 1-star. My husband and I purchased a couch from them beginning of August. They were unable to deliver due to the end piece being on back order. After being in the dark, we finally were told that the piece came in and were able to deliver end of August. When they came to deliver, the end piece turned up broken so we weren't able to have our complete sectional. They did give a $200 refund due to not keeping their word and we decided to move forward with a clean slate. The last piece was finally delivered September 15th and the piece they delivered had a tear in it that you could visibly see they tried gluing back together and did not mention it to us. Now, we receive our bill and besides giving us a $200 refund , they also added an extra $600 charge that was not authorized in anyway. TL;DR (too long, didnt read) This business is complete bullsh*t and go back their word. Save yourself the hassle and stress and buy your furniture elsewhere

Will rocks!! If you need anything ask for Will!! He Will do you right!

We recently bought some furniture and had the good fortune of having Joshua O'Brien as our sales person. He takes customer service to a new level. He is very knowledgeable and was there every time we had a question or concern. Ashley Furniture is very lucky to have Joshua on their team.

Ordered 3 dressers, a mirror, 3 stools, a bed and box spring on August 8th. One dresser was delivered damaged and driver took it back and was told someone would follow up to schedule a new delivery for the damaged item. It is now September 10th and everytime I call I get the run around saying it's not paid or not in stock. Associate manager said hed do the charge credit form last week and never was complete so now I have to continue to wait for the one lady who can approve it. What a cluster. Also was told numerous times a item was in stock and when I went to pick up the their inventory program said in stock but was not in stock.

I went into the store to buy a loft bed and a bunk bed for my kids. I paid the entire balance of what was due at the time of purchase. When I went to pick up the two beds I was told that I needed to pay an additional $70. When I went up front nobody could tell me why I needed to pay an additional $70, even though I had paid the balance in full at the time of purchase. After bringing the items home, I found myself very busy as I was in the middle of starting up a new business. Approximately one week later I went to assemble the brand new beds and found that what was supposed to be a bunk bed was actually given to me as a loft bed. The store did nothing to resolve this issue, even though there were multiple problems throughout the entire sale on their end. Where did the mystery $70 come from? Nobody could give a clear answer. This store clearly lacks accountability and customer service. If you absolutely want to buy Ashley Furniture, do yourself a favor and go to one of the other stores that sell Ashley Furniture. Better yet, probably just go find a store that is separate from Ashley Furniture as a whole. It will probably give you the best chance of getting what you want and not having to deal with hassles like this. Edit - When you call and offer to take the stuff that you ordered wrong back with a restocking fee and charge me to order the stuff that I wanted you to order in the first place, that is a pretty shity deal to hear. Especially after you guys admitted that it was your mistake. So, I am supposed to pay for your mistake?

Went today to find a new couch and bedframe. Shopped around at a few other places came back because of Dan and Barry and the whole sales staff. They treat you right and are not pushy. I would highly recommend going to here especially with the price difference was less than a hundred bucks why not go where you will be treated right the first time. Awesome job guys👍.

Great selection! Ask for Josh, he will find what you are looking for!

My husband and I had an incredible experience at Ashley furniture in Fargo. We just bought our first home and needed quite a bit of furniture. We shopped at other furniture stores first (honestly because we thought Ashley was too expensive) but we felt so overwhelmed and left empty handed. That wasn’t the case at Ashley. Right when we walked in, Joshua greeted us and asked us what we were looking for. Joshua put us at ease and made the process actually fun! We were also surprised to see that the prices were very reasonable, if not cheaper than the other big name stores! Overall, it was a great experience. Thanks Joshua! Update on August 13th: So everything went great until delivery which was about a week ago.... we had our couch and kitchen table delivered to our house and they also set it up for us which was great. I noticed our kitchen table bench was missing so I asked the gentlemen helping. He said there was nothing left in the truck. He found out it was still at the warehouse so we could pick it up or they could deliver it... I asked for them to deliver it since we paid the delivery fee already. I called a few days ago and they said they could deliver it Monday. I never heard from them so I call today and they didn’t even know we needed a bench and there’s none available right now.

Absolutely superb customer service from Joel in the mattress department!

My husband and I were looking for a new mattress and stopped by Ashley. We were helped immediately by Joel, one of their sleep specialists. He was by far the most helpful person in our mattress searching process, and the least salesperson-ey guy. I would highly recommend the super knowledgeable staff at Ashley for your mattress needs!

Worst experience ever. I will not be purchasing from Ashley ever again. I purchased on Memorial day and it is now July 10th and I am looking at maybe getting the last of my furniture by the end of the month. I am on my fourth scheduled delivery of replacement furniture, because everything that I have gotten has had scratches/ dents and used furniture markers to cover it up. I have a gouge in my new front door from the delivery guys not covering up the door until after they damaged it. I have wasted over 12 hours of my leave from work to be available in there 4 hour delivery windows. My boss is having a hard time allowing me time off for something that should have been a one time deal. I DO NOT RECOMEND PURCHASING FURNITURE FROM THEM. COMPLETE JUNK. I wish I would have spent a little more on good stuff from HOME.

My husband and I purchased a mattress at Furniture Mart, and had the best experience with Chris! We were so thrilled to learn we could do same day pick up at the Ashley Home Furniture store. We went to get the mattress and they had helped load it in our vehicle. When we got home, we noticed it was the incorrect mattress. Frustrated, because we just moved a king sized mattress up a flight of stairs, we called our sales guy, Chris. He said he was going to reach out the warehouse asap as they were closing in just a half hour. They did not pick up, so we ran over knowing they were still open. When we got there, we explained the wrong mattress had be loaded onto our car, and we need our new one. Both workers looked confused and frustrated. They did not see how it was the wrong mattress, even though our sales person confirmed via phone they did in fact give us the wrong one. The manager, I presume, who went by the name "Boomer" had us walk through the warehouse to verify the correct mattress. When we got back to the desk, he then stated he had to make sure they had it in stock. Which made no sense since we just showed him the correct one, and verified matching codes ourselves! It was unbelievable. Disorganized doesn't not even begin to cover this experience. Obviously we are aware that mistakes happen, however it is not acceptable to not ONCE apologize for the massive inconvenience the warehouse workers had caused. That is the most disappointing part of this whole ordeal. No apology. They (the warehouse, pickup or delivery crew) are the end to the buying experience, and unfortunately, that is what will be remembered. We will not be continuing business with Furniture Mart, or Ashley Home.