Ashley Store | Fargo, ND 58103

Shawn was super informative, friendly, and helpful. I highly recommend the Fargo branch.

Picked up furniture from back room warehouse the day after purchase and the guys working were really rude and demanded I move my vehicle before I could strap down my merchandise. Then drove 8hrs round trip to pick up addition 2 chairs and one is cracked with water marks down the back. Table leg has cracks in it and a missing screw fell out of one of my couches. I contacted the manager within 48hrs and have not received a call back or plan of action to fix or replace broken furniture.

I was looking for a bench to finish our dining room table. We found it but it was part of a clearance set. Jason didn’t think he’d be able to sell just the bench. Managers had left for the day and we felt so sad. But then, Jason came through. He made calls. Did some digging and we were able to walk out with the dining bench of our dreams thanks to him. He was polite, courteous, and helped us find exactly what we wanted. I’d recommend Jason to anyone looking for furniture. Go seek him at Ashley Furniture today.

Raeann at the Fargo Ashley was so incredibly helpful! She was patient and gave honest opinions, she looked at our photos and helped us match our style. Her knowledge of the store, sizes and what was available was amazing. I honestly do not know how we would have navigated our shopping without her help. 5 Star customer service!

Shawna was great!

Shawn was awesome, honest, and very patient. Has a good sense of humor and made the experience very pleasant. Will look into Ashley's in the future when I need something else.

We worked with Dan Wavra and couldn’t be happier! He listened to our needs and budget and helped us find the perfect mattress! Highly recommend Ashley overall, but don’t hesitate to have Dan help you find the bed of your dreams!

Randy D was great to work with! Thank you!

Shawn W was great to work with! We enjoyed the Fargo, ND shopping experience!

Jason S was very helpful and helped us find exactly what we were looking for. Couldn’t be happier!

Had a great experience buying a sectional and oversized chair from Jason S.

Shawn was great help, quick and to the point with helping to find exactly what I needed

Bought a dining set for $2500 that only lasted about a year until it started falling apart. The legs on the chairs are so loose, I don't dare have anyone sit in them. Went to their showroom, they are not concerned with my customer satisfaction at all, they got the money and that's all that matters to them. Extremely beautiful, extremely low quality furniture. I will buy nothing from Ashley ever again. And, as usual, buying the extended warranty is a big joke. Don't waste money on that either.

Shawn Wanner was great! Helped us find the exactly what we needed and answered all of our questions without rushing us. Thank you for all your help!

Shawn W helped us out tremendously. As soon as we walked through the door he greeted us and kindly helped us find what we were looking for. Will definitely be coming back!

Found the barstools I’ve wanted.

Jason was awesome! very nice and friendly!

Jason was very nice and easy to work with! We left with a new couch on order and happy!

Second time working with Sean and Dan. Just like the first time I worked with them....amazing and so helpful and friendly. I have found my dream team for purchasing furniture!

Shawn Wanner was very helpful and knowledgeable. We would highly recommend working him when looking for new furniture!

Really appreciated Jason and all his hard work and his really good communication skills, his demeanor and behavior as he was fun to get along with!

Reina was my sales associate and did phenomenal! She showed me furniture that solved all my problems and will look beautiful in my living room. Great customer service and knew a lot of information about their products. I highly recommend shopping at Ashley furniture.

I'm sorry it took me awhile to get this posted Jason I wanted to let you know that I had a wonderful experience working with you. I found that you're very knowledgeable about the different furniture that Ashley carries. When I need more furniture I will definitely ask for you. Thank you for that great experience. On another note your manager Heather was working with a very difficult customer who I think may have been drunk or high but this woman could not get it through her head that you need to pay for your furniture before it leaves the store. But, this woman was just stupid. I wasn't trying to listen but I wasn't standing far away and I feel that Heather did a great job with handling this customer. I know that personally I was ready to slap this customer myself. I have worked in customer service and I know how difficult it can be working with nasty customers Joyce Madche

Shawn W. was a big help. Definitely will be using him again in the future.

Jason S was stellar at helping me find what I need and really impressed me with his knowledge of products.

I’ve reached out to Ashley furniture 6 times regarding a purchase I made with them. They won’t call me back or communicate with me at all about the situation. I purchased a brand new sectional which was delivered destroyed, and they replaced a part of the sectional and the second sectional they brought to me has been making squeaking noises anytime you move and it’s falling apart. I’ve only had it for few months. I’ve reached out to get it replaced or store credit and they won’t call me back.

I do not recommend Ashley furniture on anyone. We ordered a couch and desk for our new home and was told 6-8 weeks for delivery. Annoying but no big deal. Fast forward two months of not hearing anything, was told the earliest I could expect my order would be another 2 months. Minimum. Was not offered anything for the trouble or apologies on the delay. Point being that waiting 4-5 months for a single couch and a single desk is outrageous. Cancelled my order after two months of waiting, plan to be going else where even if it costs more for better service. I feel dumb even having waited this long before cancelling.

Jared was super helpful at getting us the mattress we needed for our home. Very knowledgeable and good!

Working with Randy was an absolute pleasure. He made sure that my multiple delivery issues were resolved, and Barry was pleasant to work with as well. The issues I encountered were not store side, but the 3rd party delivery drivers and their incompetence. I plan on doing more business with Randy and Barry because they care about their clients, and their reputation as upstanding citizens. Thank you Randy and Barry with my first couch purchase. See you really soon for my next needs!

Just went to browse for a new bed, salesman didn't pressure me. Unfortunately I didn't find what I wanted.

Dan at the Fargo store was so helpful and made our shopping experience easy and fun! Go to Ashley and talk to Dan if you need a new mattress!

Shawn W. went above and beyond to help us yesterday. So many great selections at Ashley! Overall, a great experience.

Best place in town to get furniture! Make sure to ask for Jason Stein!!

Jared was awesome to work with while looking for our new mattress set up!

I bought a bed and sofa. Jared was very knowledgeable about the products and very helpful. And Randy was knowledgeable and about the features on the sofas and financial options. I had a great experience

Shawn Wanner did an excellent job assisting me with my purchase today! He was friendly, helpful and went the extra mile to help with a situation I had.

It was a great experience and Shawn was very knowledgeable and a great help finding what we needed! I will definitely go back again!

Came into Ashley and was greeted by Randy. He helped us find couches, was polite and dealt with our family shenanigans while we shopped. Never felt pushy at all. Can’t wait to work with him again.

Always really helpful staff. For our most recent purchase Randy helped us out and he was very knowledgeable and listened to our wants and needs and helped us find the perfect sectional for our space! Can’t wait for it to be delivered in just a few short weeks!!

This store is often pretty good in terms of price/selection. We just didn't find what we were looking for today.

Fast courteous got what I wanted and picked up great!

We wandered in to Ashley the day after moving to Fargo. We were exhausted and probably a little cranky. Jason Stein helped us out. He listened to our ridiculous and probably confusing list of wants and don’t wants, and took us directly to the perfect furniture. We made him work hard… we still walked throughout the store several times… but eventually came back to that first sofa set. Jason had a fantastic sense of humor and was incredibly cheerful. We know we can be a handful, but he took it all in stride and became one of our new favorite persons!! We would shop Ashley again and again, and we will ask for Jason every time!

Jason was right there to greet us, show us our options, gave us some time to shop and talk about our options. We quickly made a deal, got our paperwork finished up and we were out of there in 20 minutes. Great experience, very nice atmosphere and the process was so seamless. We’ll be shopping there again! Thank you, Jason!

Table and chairs look great! Thank you!

So my wife and I were looking for a twin xl mattress for oue oldest son. We use the internet to see whats out there, to shop. Ashley caught out eye so we went into speak with the manager. We are able to pay up front for the mattress buy need it shipped to the store and we can pick it up. Ashley had a warehouse so why not. Long story short the price only is good online and we would need to have it shipped to our home. We live in an apartment so having the mattress delivered there isn't a choice we can do. Thefts are high and well thats it. Seems like more places are not helping the average customer . Its almost like we don't matter. We wont shop at Ashley in the future so they don't need to worry about our business not meeting their ideas what good customer service is.

Jason Stein helped us with our most recent purchase. He was so amazing. Jason really knows the merchandise in the store and was able to show us things we fell in love with right away after carefully listening to our needs. We appreciated his ability to work quickly and show us different options for paying for items so that we could get the items we wanted for the best deal. We loved the final touch of putting all our paperwork in a folder. It was an outstanding experience, as frequent customers of this Ashley. Thank you Jason and the team at Ashley!

Looked at a lift chairs

Great experience at Ashley. We worked with Jason, told him what we were looking for an our price range. We also explained what pets we have, so what type of material we were looking for etc. He helped us find what we were looking for and exactly at the price we were looking for. He was helpful without being pushy. Furniture was delivered a few days later, delivery people were polite and friendly as well. AND our reclining loveseat is SUPER comfy! Overall a fantastic experience!!

Jason was super helpful, nice atmosphere all around, great options to choose from.

Jason Stein was great and very helpful. Great salesman. No pressure just a great guy.

I have purchased a bed set with a nightstand with it. I have purchased some of the furniture previously. This time I actually paid them extra $150 to come and have my bed frame to be fix. They called 2 hours before showing up they are coming today, no advance notice, the room wasn’t ready, asked if they can come later to place and fix it, stated they can’t do it and left the furniture on doorsteps. Asked to store to refund $150 because no service was done. Now the store said they can’t refund it and no reason at all. Worst service ever I got from big store. Never going back again.

Dan was really great to work with. His knowledge of mattresses was beyond and he is super friendly and easy to talk to. He made our experience so easy!

Found just what we were looking for.

Good selection and fair prices. Raeann Z was efficient, knowledgeable and helpful. Was not pushy or overly hovering as we looked around and discussed our options.

Shawn W was our salesman. He is the reason we bought our furniture from Ashley Homestore. He was polite, courteous , and pleasant to be around. I recommend him to anyone wh is looking for furniture.

Dont shop here! I ordered a bed in Jan 2023 with a 4 to 6 week deliver time frame and it's still not here! The bed came in damaged and they reordered it. I have been told 3 different days it will be coming and at one point was told they couldnt even see when it was coming in! Very unprofessional. It's been around 12 weeks and still no bed.

Horrible place. We bought thousands of dollars worth of furniture from Ashley’s stores in Michigan and Grand Forks and never had issues. However over the last year or so the customer service had went down hell. We bought a coffee table that had the paint scoffed off within days. Took upward of 20 calls to get it replaced only to have same issue. 20 or so more calls to have replaced only to have one ordered for us that took 4 months to be delivered: and it was defective. Have been calling the store since they delivered it and they keep claiming manager is out on vacation. For months! Never doing business with them again! Stay away.

I ordered a table and chairs online. In Dec 22 I noticed damage. A tech came out Dec. 27th, took pictures & said he would send them to warranty and they would call me. After a week and a half, no call, so I called them. I must have talked to at least 6 people and no one knew anything. The tech did not send in the pics. They said they'd call me back. 3 days, no call. This happened at least 7 times. NO ONE EVER called me back. Finally, in mid February, I called and actually scheduled a pick up of the table. They picked it up 2/25. It is now 3/28 and no refund. Same thing has happened, no one at customer service knew anything about my returned table. No one ever called back when they said they would. Beginning of March I went into the Ashley store here in Fargo (it was an ONLINE ORDER, not their problem). Heather was great, she started sending emails to her contacts to help me, even though it was online sales responsibility to help me, not employees in the store. Heather kept in touch with me by calling (unlike online customer service) and letting me know what steps she has taken. I have been in tears of frustration about this situation. All the time on hold, all the no calls back, no one seeming to care. Last Saturday I called the Fargo store and talked to Barry the manager. He apologized profusely, and I told him it was not his fault, it was online and corporate. He sent a biting email to some corporate people. It is now Tues 3/28, and no response from the online sales department regarding my refund. I give up. Heather, Barry, and Sean at the Fargo store helped me so much, they were supportive, and really tried to get an answer for me. They were awesome (unlike anyone on the phone with online customer service or online sales). I am going to print out the calls I made to customer service, the time I was on the line, and how many times they called me back, which was NEVER, and add up the time I lost. What a circle jerk. Corporate needs to evaluate their online service, because it is a joke. Today, I finally contacted the ND Attorney General. Thanks again to Heather, Barry, and Sean at the Fargo store, they are the only ones in my opinion that have integrity at Ashley. 3/29/2023 Still no communication from the online customer service or corporate (Surprise Surprise) regarding my horrible experience & still no refund. DO NOT ORDER ASHLEY ONLINE! Go into the store, the employees there will take care of you without any problems. 3/30/2023 After thinking about this overnight, I changed this to a 5 star rating. However, THIS 5 STAR RATING IS FOR THE FARGO STORE, they were the only ones to try help me. Specifically Heather, Barry, and Sean. They helped my when no one from the online sales, customer service, or corporate would. I would give online sales, online customer service, and corporate 0 STARS. Still not a word from anyone about my refund. It has been 5 weeks since they picked up my damaged table. But, this whole process started Dec. 27, when the tech came out to take pictures. Unacceptable. I am going to be contacting a lawyer today. I will be pursuing my full refund, and monetary damages for the treatment I have had to endure, the hours on hold, the stress and frustration and no refund issued, all due to Online sales, customer service, and corporates dereliction of duty. 3/30/2023 I just filed a complaint with the BBB. Case ID#19876387. Oh, and still no communication from Online customer service or corporate. 03/31/2023 No communication from online sales or corporate. I can't believe the incompetence of this company and the 0 customer service they provide. I checked my phone, the last call I received from ANYONE at Ashley was February 14th, and that was regarding the scheduling of the pickup of my table. 0 calls back. 0! I just want an actual human to contact me! NOTHING. I called the Fargo store and talked to Heather, I was crying I am so frustrated. It has been 5 weeks. Not ok.

Went to just plan out a couple near future purchases of a new bed and couch and was just blown away at how nice and helpful Dan and Randy were in those departments! Will definitely be back when the time is right to work with them again.

Randy was great! He was patient with my wife and I while we were being indecisive.

Randy D. showed us around the store and was wonderful at finding us pieces that had everything we were looking for. Best and most comfortable furniture shopping experience we have ever had. Saved us so much time with no sense of pressure. Highly recommend! Thanks Randy!

Loved working with Randy D. He was very helpful and answered all of my questions and showed me multiple options and varieties of what I was looking for. Would recommend!!!

Dan W. took care of us from the minute we walked into the mattress department. He was very knowledgeable and answered all of our questions. I would highly recommend.

William took good care of us, we settled on one mattress and decided it was not for us, he took that in stride and walked us through the process to exchange for a mattress we like much more

Randy was a joy to work with. Very helpful and friendly! Definitely go see him!

Nice store.

Chris was so helpful, professional and overall a pleasure to deal with. I had a wonderful experience there. Thanks Chris for everything.

Great, helpful sales people. Bought that day and got a 40% discount!

Good value

Shawn went above and beyond to help us get our chair… he had such a good sense of humor and made a frustrating situation very easy to deal with… we’ll definitely seek him out again when shopping at Ashley furniture… Great job Shawn wanner!!! It was a pleasure!

I recently had to replacement all of my living room furniture. I worked with Jason at Ashley and I can't tell you how seamless he made the process. I had to stick within certain parameters and Jason not only helped me do that but made the whole experience as stress free as possible. I am eternally grateful and highly recommend!

Kaden was absolutely fantastic to work with at Ashley’s! He was professional, personable, with just the right amount of customer service! It was our first time where we actually enjoyed furniture shopping! 10/10!

Chris was our salesman and he was not pushy at all, it was nice to not have salesmen breathing down your neck. He was very knowledgeable which was a huge plus! The store was clean and nice, I will definitely be buying there again, overall it was 10/10 experience!

I bought some furniture a while back and bought a protection plan. The company denied the claim and I went into the store. I spoke to the office lady Heather and she was so helpful in trying to get our piece replaced. Then the store manager Barry came oit of his office and spoke to me. He was great and got me the help I needed. Thanks to these two, I will continue to shop with Ashley. Amazing customer service!

Terrible customer service. After receiving wrong information from the sales associate on expected delivery I ended up having to use patio furniture in my living room for a month and buying an air mattress for Christmas guests. I spoke with 6-7 people throughout the month, none of which were able to help me. I canceled my order and will be spending my money elsewhere.

Went in looking for a new couch and love seat. Worked with Kaden and it was fantastic experience. Told him what we were interested in and features, he showed us several different pieces and found one that we loved. He wasn't pushy or anything. Highly recommend working with him.

Wanted to share we had a great experience working with Kaden. We walked in looking for a specific couch solution for our basement. Kaden went above and beyond to help us find a great couch that will fit our needs. He showed us a modified option, without doing so we would have walked out empty handed. He has great customer service and listened to our needs. Thanks Kaden! Excellent job!

Kaden made us feel so welcome. I can not recommend enough.

Very good selection with good customer service

Jared was really helpful and had all information I was looking for

Randal was the associate that helped me today and every question I asked him, he had an immediate answer to. Also, when I asked for him to show me multiple different items, all in different sections of the store, he knew exactly where each item was. He assisted me through the online kiosk, talked to me about financing, home delivery and assemble options, and told me multiple different sales going on; that were up to 40% off retail. Very well rounded salesman and I would absolutely recommend to ask for him if you are ever shopping at Ashley.

Dustin helped us with mattress and pillow . Did an awesome job explaining . Kuddos!!!!

Omg I spent so much money on 3 pillows 🤯 but I have slept so nice since... purple

I don't live in the area but took the opportunity to visit the Ashley store in Fargo while here for work. I'm in the process of furnishing a new home so I'm always on the lookout for new ideas.. Even though I had no intention of purchasing anything, Julene the sales associate was helpful and informative to possible options for my new home. Thumbs up

Purchased a mattress from Ashley Furniture - Jared was super nice and very knowledgeable regarding the different mattress types! Would definitely recommend!

Good furniture and really good prices.

William at Ashley Homestore in Fargo ND is amazing ! Hands down the best! My husband and I made a decision with William's help after looking 2 years.

We just purchased a patio conversation set from the showroom floor. Our salesperson, Lori, was the only one that came to check on us after sitting at a particular set for some time. She was not pushy on us purchasing anything, helped with measurements, and gave us a couple quotes. We weren't comfortable making a decision that day and wanted take pics of the two sets we were deciding between and make sure the pieces would fit. We ended up purchasing the next day, which was an off day for Lori, and she came to the store to help with the transaction and load a couple pieces. Lori was great to work with. Only had to put one piece together (directions were not great) and will have to swap out the arm rests on another piece as they were put on the wrong sides.

Taylor W. Made buying a chair easy and painless.

Needs more variety and watch for quality.

Awful customer service. We had furniture delivered back in May, and when it was delivered they broke our door and now it won’t shut. As we all know, North Dakota can get a breezy at times - which isn’t too great if you have a screen door that won’t shut. We’ve been trying literally for months now to get a hold of someone to get this resolved, and every time we get told that “a manager will call you as soon as they can.” You think after spending over four grand at their store that they would care a little more.

Jason was so so helpful! We got beautiful furniture and he was so patient

My wife and I are always happy to be at Ashley 45th St Fargo as Shawn Wanner is one of the best sales person we have ever met, he is so good in communication, explaining about every products in the store and he always create a friendly atmosphere

We had a great experience with Jason S. He was patient, gave us plenty of options that matched our own personal style, and was more than willing to work with our timeline and needs. We look forward to working with him again in the future!

Shawn and Sidney both worked very hard to make sure we were taken care of! Great customer service, thanks!

Terrible customer service.

We absolutely loved working with Caiden! He was patient and listened to what we wanted and I swear showed me everything in the store because of how picky I am. Never once seeming annoyed. Very genuine of a person. The entire process was easy and everyone we have dealt with at Ashley have been great! When we have more furniture needs in the future Caiden will be the first person we contact! Thank you so much! Edit: Caiden was no longer with the company when we went back this time. We got some arrogant guy and did not enjoy our experience. No one ever called to even tell us our furniture had come in.

Furniture at it's besy

Thanks Jared for the good service and great pricing on my new DreamFit sheets for my new mattress. Don’t buy off brand sheets that you will have to replace after 6 months.

Barry was fantastic as was all the staff and the assistance and service was positive and helpful. Terrific store and attitudes as well as attention to detail.

Purchased a table. It was just what we wanted at a fair price. We actually purchased it at Unclaimed Freight Furniture. The two are affiliated. The price had gone up $200 between looking & purchasing. Be sure to ask for their best price, as they change often, especially on weekends.

Jared was very helpful to work with on picking a new mattress out.

Good experience here buying a couch with an excellent salesperson. Shawn w. Listened to what we were looking for and found us the products he thought met our needs, he answered all our questions wasn't pushy about a yes or no decision and showed us good options at various price levels. Great experience at Ashley. Thanks Shawn

Taylor W was extremely helpful and made a what could have been a stressful experience relaxing and fun.

Great place, extremely clean and very friendly staff. Barry, the manager, is top notch and highly recommended.

Jared was knowledgeable and helpful during the bed buying process. He gave us all our options and we never felt pushed to purchase anything we didn’t want to. If you’re looking for a new bed, I recommend Ashley Furniture!

Picked up a chair and all of the guys in the warehouse were phenomenal. They goes troubleshoot it not fitting in my vehicle, loaded it up and we're so friendly. Great experience!

Jared Danielson was very helpful and honest with us allowing us to make the best purchase for our needs. Much better than the high pressure sales tactics elsewhere. Kudos!

We worked with Taylor and she did an awesome job listening to what we were looking for and showing us the different options available. Very enjoyable experience

Heather is an amazing at this store! Heather’s professional assistance was out of this world in assisting me and nobody else in any other store or in my area could nor wanted to take the time to help me the way that Heather did. To heather’s Boss… she is a valuable employee at your location and you should know it!!!

WOW for customer service by Shaun at the Fargo Location!!!! DO NOT LET THIS ONE GO because his service is impeccable. When calling Fargo to place an order over a previous experience at a different location, I WAS BLOWN away at the level of care, kindness, ease, ownership and understanding he provided as well as going far above and beyond what great service truly is. Give this guy a raise! SHAUN, KUDOS TO YOU AND THANK YOU!!!!!!!

We recently purchased a living room set. We were very pleased with the service we received from Emily. She was friendly, knowledgeable and very easy to work with! We were looking at two sets and she suggested another set and provided us with more information. The one she suggested turned out to be the one we bought! Thanks to her it was a fun experience and we are very excited to get our new furniture. Thanks Emily!

Jared was SUPER helpful in helping my fiancé and I get the perfect mattress! Thank you so much for all your help! Shawn was also AMAZING with helping us purchase a couch! Highly recommend both of them!

Jared was helpful, knowledgeable, and gave us options in all price ranges.

Recently went in to furnish my new place. Jason took care of me. He wasn’t pushy.

Amanda I was extremely helpful with, our families indecisiveness looking at furniture sets. She let us take our time and pointed out different sets based on what we were looking. Easy going and not pushy like some sales people. Highly recommend working with her if your in need of new furniture!

Absolutely love our new chairs!! Got a recliner also for the hubby and still have end tables coming. Marcus and Tyler were awesome delivery guys and we loved the salesman that helped us. I'd definitely suggest asking for Jason Stein to help ya!

Jason was super friendly and helped us find exactly what we were looking for in no time at all. Will definitely be coming back here for future furniture purchases!

William Pankow was incredibly helpful!

I was SO happy to hear that Ashley Homestore had the couch I was looking for without having to wait 24 weeks!! They price matched and were very helpful in getting me the couch as soon as possible. Thanks Amanda in the Fargo store for all your help!!!

Jared was very knowledgeable, patient, and polite. If you are shopping for a mattress, don't buy until you stop in to the Ashley Sleep Store and consult with Jared.

Amanda was awesome! Very personable and charismatic and you can tell she really enjoys what she did. It was an amazing experience getting to work with her!

Spent about a half hour in the sleep section without anyone welcoming us into the store or asking us what we were looking for. Laid on every bed, found one we liked left and bought it elsewhere.

Barry Olson & Shawn Wanner are fabulous. They both listened to what we were looking for, didn’t pressure us into buying what we didn’t need or want and we’re very honest and informative about their products, promotions, & what would be ideal for us. Highly recommend them and so glad we went to Ashley Furniture. We WILL be back!!! 👍👍👍

I came in on Christmas Eve Morning. I had the pleasure of meeting a respectful helpful Gentlemen. He even whent our of his way to help me out... Shawn Wanner From Fargo North Dakota! If you are looking to buy from Ashley's might I Suggest taking you time and asking for Him. Above and beyond his duty at the store. I left my Id at the counter he Hand Delivered it back to my house! Absolutely Phenomenal customer service! Thank you Shawn for one of the best shopping experiences I have had in a while!!!

My husband and I wandered around this entire store for over an hour. We passed at least half a dozen employees that were standing around talking to one another. The clearly noticed us, yet said not a word to us, nor asked if we needed help finding anything. I also noticed at least 4 other groups of people and couples in the same predicament as us. Not sure who to ask for assistance from, as usually in furniture stores you are greeted by a sales person who can help you. It is expected that the people on the floor are already helping someone so it is rude to take them away from the customers they are assisting. As far as we could tell though, none of the employees were assisting any of the customers in the entire store. Again though, it is their job to ask if their customers need help not the customers' job to ask "are you busy? Can you help me?" In a store that is 100% sales employee run and you can't even purchase product without the aid of a sales associate. After we walked the whole store struggling to find what we went in for we decided to take our business elsewhere as Ashley HomeStore clearly wasn't interested in selling anything to us anyhow. I will never shop at another Ashley HomeStore, they have made it clear that they have no interest in running a business.

(Translated by Google) I found what I was looking. They gave it to us at the time we didn't have to wait up to 2 months like in other places. Their prices a bit high. (Original) Encontré lo que buscaba. Nos lo dieron en el momento no tuvimos que esperar hasta 2 meses como en otros lugares. Sus precios un poco elevados.

Our sales lady Amanda was extremely helpful and super nice. She walked us through everything and we was so happy going home

Tre was a great help!! So easy to work with and helpful. It was our first time buying from Ashley and we will definitely be back for any other furniture needed :)

Service was great.

Not a huge selection seem like there were a lot of the same items just in different styles. Was looking for a corner entertainment center, didn't see a single one in the store.

Window shopping but may return to purchase in the not too distant future

Emily was very professional and patient. Looked at many sofas, and she answered all our questions, helped us with every one of them, til we found the one we wanted. Will recommend her to others. Thank you.

Great people here

Love it

Amanda is amazing, she went above and beyond for me and my family. She is honest and has a great personality. I'll definitely be buying furniture from her again.

I would highly recommend Joel Fuher. He explained everything l needed to know and didn’t pressure me. He helped make my decision easier.

Had a great experience with Jared ordering our new mattress! He was super knowledgeable and showed us plenty of options for our price range. Explained our different purchase options when checking out. But huge kudos to not trying to “up sell” us on a mattress protector which we appreciated!

Paula Kenyon and Jared Danielson were both patient and had a great knowledge on the product they were selling. Me and my partner were highly satisfied with both the friendly service and guidance in finding the right furniture/mattress for us!!! Thank you!

I worked with Emily Simoni and was she ever helpful to help me find what I was looking for that was not in store. She was professional and went beyond and above to make sure I was happy with my purchase. I will definitely be back to shop at Ashley! The assistant manger was also very helpful as I am a winter visitor so she said it would be fine to hold there as long as needed to have someone pick it up!

Jared was an extremely helpful sales associate! He was very knowledgeable, not pushy whatsoever and helped us choose a great mattress for a great price.

Jared was extremely helpful and informative!

Nice store, they didn't have what we needed.

Amanda Ingerson was an amazing person to work with! She really caught onto what we were looking for and when I showed pictures of the house she pinpointed exactly what would work with our space. We will DEFINITELY be a repeat offender to this Ashley store!! Ps she wins the bet on our terms ;) Great job!!

Sally is the best at this store!!. She helped me with all my questions , and super nice! Ask for Sally if you shop there.

Great experience working with Jared. Very informative!

Jared at the Sleep store is very intelligent and can help you find the best bed for you. 10/10 will shop with him again

Picked up a piece of furniture for my nephew and the service in the back pick up area was great. The guy at the desk was very careful on what information was given and in making sure I was the right person picking up the product. They two guys loading my truck were very helpful and very careful with the product when loading.

We worked with Amanda Ingerson. She is knowledgeable and so easy to work with. She’s friendly, personable and she made it easy to decide.

Jared was a great salesman very informative.

Jared presented as knowledgeable of mattresses and worked with us to get it in a timely manner.

Amanda I. Made my decision to purchase a bedroom set very easy and simple. She made me feel relaxed and was very professional in how she handled the sale. Thanks Amanda Look forward to working with you again

Amanda was a 10 - she will be recruited soon to do big things.

I would like to thank Shawn for all his great help in finding us the closet hide abed. He is such a great salesman. Always going the extra mile to accommodate us. also helping with the purchase of 2 beautiful night stands and giving us a great price. He is a great asset to Ashley furniture in Fargo ND on 45th street. I will be sure to tell all my friends about Shawn. Thanks again!

Jared did a great job helping me with a new bed purchase 👍🏻👍🏻

Jared and Cody were easy to work with and fast!

William and Kasey were such a pleasure to work with. I was running Will all over the store and he was a total trooper the whole time. Very knowledgeable regarding sales and items. We loved their personable nature and willingness to help! Will definitely be back (probably in about 18 months.... haha)!

Felt more like a family visit than a search for a couch. Very friendly and knowledgeable staff from the moment we came in to the moment we picked up our purchase. We will buy all of our furniture here from now on. Thank you!

I have been looking for comfortable furniture for my family room for a long time. Amanda was very helpful and pleasant to work with. I purchased 2 recliners and can hardly wait for them to be delivered. If you need furniture go to Ashley's on 45th and ask for Amanda.

We were very pleased with our items purchased at Ashley HomeStore. Shawn was very helpful in getting us to what we were looking for. We will return and encourage others to shop for furniture here.

Jared helped us with our purchase of a Tempur-Pedic mattress and frame. He was very knowledgeable about the product and pricing. We left the store feeling good about our purchase. Thank you Jared for all your help!!

Cody in furniture sales and Jared in mattress department were very helpful and friendly.

Jared helped us pick the perfect mattress for our new home! So helpful and knowledgeable!

Great customer service

We stopped by to look at sofas and had been struggling to find a configuration that would work with our floorplan. Although the store was busy Amanda (Ingerson) made a point to greet us and let us know she was available. She allowed us time to shop and when we were ready she made time to talk through what we liked, what our needs were and ultimately providing a unique option that works perfectly for us. Thank you, Amanda!

Jared was a great help picking out our mattress. He was very knowledgeable about the products.

Fresh in from NYC, our family needed quality, comfortable furniture for living and bedroom areas in our home. After scouting out a variety of area stores, we settled on Ashley and are glad we did. It was a no-pressure, helpful buying experience thanks to Paula Kenyon! If you get the chance to ask for her, you should do it.

Disappointed. I purchased a bedroom set that was in stock so I didn’t have to wait 2-4 months. Was told an invoice would be emailed for confirmation. Nope. Day of delivery comes and the invoice had the wrong set listed. Called store and was assured it was correct. It was not. Wrong set. Called again. I now need to wait an additional 2 weeks before an “available” delivery date is open AND 2 months before the last piece arrives. No apology until I said that I was very upset. No attempt to deliver or offer options. My old bedroom set is gone and hauled away…I guess boxes will have to do until September!

Barry is the best General Manager and has a wonderful set of staff with a awesome selection of furniture and beds 😊 I would highly recommend going to Ashley Furniture on 45th Street and they will take care of you!

Amanda helped my wife and me look for a new couch. We were very particular on what style of couch we wanted as well as the size. Amanda showed us the Kestrel sofa and we loved it. We went with the Kestrel w/chaise sofa and a matching chair. Thank you Amanda for helping us find our couch!

Very stressful delivery and customer service experience. Had paid about 1200 dollars for a couch over the course of 3 months. The couch was delivered on June 20, 2020, in the pouring rain. The couch was basically dropped off on my doorstep (which isn’t the issue), the issue is that they seem to not care that they were delivering a brand new couch in the pouring rain, that the packaging was subpar and the couch got damaged. There were not even willing to reschedule for a later time or date so the couch would not get damaged. I told them I did not want the couch anymore because it was basically not worth what I paid for. They did not take any type of responsibility and basically told me to “go screw myself,” because it is not their issue. If this is how they treat their customers and people who spend their hard earned money, don’t buy from them. Save your money for a company that actually cares about their products and customers.

Sally is so helpful and seems to understand just what I want and need. Good prices and lovely items.

Lots of selection. Good quality. Came during memorial day sale time, some decent deals to be had. Service was nice and did not hassle us. Showroom was pleasant and nicely setup.

Amanda was so amazing and patient!! Helped my mom pick out some furniture and was absolutely amazing, went above and beyond!! She deserves a raise!!

Amanda was very helpful! She knew how to answer questions and accommodate to the needs of the customer. I liked how knowledgeable she was on the prices and details on the furniture. It made me feel confident I would get the greatest deal that met both my financial and quality needs. She did not hesitate to help us as soon as we entered the store and presented a very welcoming and polite presence. 10/10 would recommend to anyone looking to purchase high quality furniture!

Amanda was super friendly and talked to us right when we walked in. Didn’t plan on buying anything but sold me on a new couch and tv stand. She knew what she was talking about and made sure that I was getting the best deal on what I was buying. 10/10 would visit again

William is the best! He helped us buy a couch from start to finish, no pressure and super helpful. He is the tallest guy there you cant miss him, ask for William when you need something from Ashley Furniture.

Amanda was fantastic to work with. She was direct and to the point… no nonsense and I was able to buy my dining set within about 20 minutes. She knows your time is valuable and doesn’t waste it.

Amanda did an awsome job with our purchase. Very happy.

Worked with Amanda and she was amazing! Had a fun personality and was extremely helpful throughout the entire process. Definitely recommend working with her!

We worked with Amanda Ingerson and she was absolutely awesome! We bought a sectional and love seat combination and we needed help on configuring the layout of the furniture. She was so patient and helpful as it took several attempts to bring our vision to a workable set up. Amanda was so pleasant and bubbly and understood our needs. I can not say enough good things about her. We will definitely be shopping Ashley furniture again! Thank you Amanda!

Bought a few pieces from an associate named Sally. After giving us three different deliver dates the furniture came 6 weeks delayed and we were never notified when they finally came. We had to call the store only to find out they had been delivered to the warehouse and she didn’t call to let us know. Terrible customer service.

I purchased a bed and two couches from this store and had an awesome experience! The salesman Joel was very friendly and knowledgeable. He listened and respected my wants and my budget. The financing and delivery options were amazing as well!

Jared Danielson was great and very helpful with explaining the financing! We got an amazing bed that was exactly what we wanted and could afford!

They offer you 10% OFF if you sign up with email. Then denies you when billed. Not only that but I paid for delivery & set up. They come out to our home and forget the plugs for the items. Tells us we need to go into town to get our own plug? Wth was that extra cost for?

I worked with Jarad when selecting a new bed and he was extremely helpful. He pointed out features and brought up things to consider that I had not thought of and he was patient to answer all of my questions. I highly recommend working with him.

We had the absolute best experience and it was all due to Amanda. We have been looking for suitable furniture for our family room for months! Amanda listened to what we were looking for, our budget and after a couple options she led us to exactly what we wanted!! We could not be happier... thank you, Amanda!!

Amanda has always been my go to person. She is bubbly and honest and very helpful. I have bought my living room furniture from her and so happy with my service. Time to start saving again to buy a dining room table and chairs from her. Ashley is the only place to buy from and I will always recommend Amanda to family and friends. She is the best!

I worked with Emily while purchasing living room and dining room furniture for my new apartment. As soon as I walked into the store she was so helpful and friendly. She walked me through everything, was very thorough, and clearly explained things to me. She answered all sorts of my questions via phone call, email, and text and she was always happy to do so! She kept me updated on the status of my furniture so I knew when it was arriving. I absolutely loved working with her, she made it a wonderful, easy, and stress free experience! I highly recommend working with her if you are able to!!

Great selection of mattresses for all your needs!!! Excellent customer service from Jared!! Will definitely shop again

Emily was awesome to work with. She calculated the sales prices for all the dressers I was interested in when I was looking in the store. My dresser and nightstand was not in stock when I was in the store, but she got it delivered and kept me updated via text about the delivery. Emily price matched me too and got me my refund very fast!! Thank you Emily!

Walked in and were shrugged off by person at the front because they were off in their own lah lah land. We walked around for at least 25 minutes looking. No one approached us to ask if we found what we looking for, what can I help you with today. Nada, zip, zilch. Too bad, as we just bought a house and need to re-furnish L/room and 4 b/rooms. Conlin's and HOM, here we come...

I purchased a Seally mattress set and worked with Jared Danielson. Excellent customer service! I shopped around and found everyone had this mattress. I came back to Ashley because of Jared’s customer service. He wasn’t just “trying to make a sale” like most of the other salespeople I had encountered. He was trying to “find a solution and the right one for us!” Kudos Jared!! Thank you!

Great experience buying a recliner. Tre was awesome sales man

Sean did a great job for us. Very attentive and his suggestions we're invaluable.

I am going to keep this short and simple. Yesterday my wife and I bought couches from Ashley Furniture in Fargo. This shopping experience was the best of I have been through in years. Not only did I like the choices but the sales team there blew me out of the water. Our Sales Person was named Shawn W. This guy was so knowledgeable, not the typical clingy salesman everyone is scared to run into, he made my choice easy. He even made sure I knew there was a veteran discount. He went out of his way to make sure I'm getting what I picked out he even sold me on the delivery because of what I bought. I thought Ashley had some kind of cram course sales training because how efficient Shawn was. No they don't and if they did I think you know who should be leading it. GOOD JOB Ashley.

Classy store- Cody was very helpful without any pressure.

My husband and I just started to scout out couches for our home. We went to Ashley furniture first. We had the help from Will. He was so awesome! Very helpful and didn’t pressure us to buy anything right then and there. He made the shopping enjoyable.

Nice new store. We decided to purchase elsewhere.

Shawn and the whole Ashley’s team was awesome. After waiting over 3 months for furniture from another store, that still had no foreseeable delivery date, my husband and I decided to try our luck with another furniture store. We walked the floor and picked out a a bedroom and living room set that we liked. Shawn then helped us a gave us the great news everything we wanted was available right away! We went from not having furniture to a full bedroom and living room set within a week!

Paula was such a joy to work with. After we had been in there for about 10 minutes and no one helping us (we were looking for a sleeper sofa) , she saw us and asked if we were being helped. We told her no and she said, "I am so sorry, what can I help you find?" and she proceeded to help us find what we were looking for. :) she even looked on line to see if there was a better price online. Thank you Paula for all your help and your willingness to go above and beyond.

Well this is a continuation from a previous post. I gave this business a 1 star review due to my experience with Ashley. I bumped it up to a few stars because they contacted me and took care of my problem. Well there won't be a change this time. The furniture I bought failed and continued to do so. Had a "repair" person come out and his answer was re-stuffing my chair. I informed him that the mechanical slider was failing. Well nothing was done and I went back to my store for a total return. The manager said he was going to honor it. I'm still waiting. In the meantime my wife's chair mechanical slider failed. Went through guardian and in short we were turned down saying t wasn't covered despite that we bought the platinum plan. Despite it says it does. I been waiting to return my chair since November and yet it's still here. Now Ashley since we were again lied too about our guardian coverage that we paid $260.00 for we would like to return everything we bought. I'm very disappointed to say the least. My chair isn't comfortable and hasn't been since the re-stuffing and it's broke. (Thank you) Being disabled and telling the sales person they knew I needed a reliable chair. I'm beginning to think it's all about the sale rather than the customer. 3/26/2021 update: Well after waiting for 2 months to get someone out to our home to "repair" our chair(s) as we were told, that didn't happen. All that did happen was that yes a repair tech did come out - but all he did was took pictures of said damage and the model/serial number of the chairs. Called Ashley's customer service talked to "Harlana" after the service tech left. All she told me was this is Guardian's problem and not hers. Tried to explain the problem abut in short she passed the buck. Asked if we can return our furniture - she didn't want to talk about it. Asked for a supervisor and that's when she hung up. Again thanks Ashley for nothing - Please take your failed furniture back this isn't how you treat customers. Waiting for 2 months and nothing was said that we're going to take pictures just to leave you hang for yet another undermined amount of time. Oh yes I did reply to Ashley's customer service as they wrote 3 days after they posted their reply - I've yet to hear back. Recommend DO NOT BUY from them - you'll regret it like we are doing now. 6/8/2021 The saga continues: First I would like to say that I finally found a customer service rep who understood my frustrations after the "insurance company" just offered to replace our chairs. However we were only given the amount that we paid for both chairs. Which sounds fair but little did we know that the amount they gave us didn't cover the replacement of one chair. So according to Ashley's home store and the insurance company they were good with one of us sitting in a chair while the other I guess ends up sitting on the floor. The way I look at it is this - it shouldn't matter what we paid for the chairs, if you offer to replace them and wash you hands on us because it's "cheaper" for you as a company then man up and replace both chairs. Now with that said we didn't take that offer. We had the company repair what's broke because had we done so there would have been no more warranty. So we waited it out for parts to come in which they did and called Guardian to schedule a repair tech to come out. So on 5/21/2021 our recliners were once again working. Some months later after we filed our claim. So I was going to come back here and give you all a follow up but decided to wait. Glad I did and ever glad we didn't take the "replacement" recliner offer because once again their yes Ashley's product failed. No it's not mechanical this time but structure. The entire back snapped clean off when I reclined back last nite. 16 days of enjoyment is all I got since the mechanical reclining structure was replaced. So now we'll see how long this "song and dance" is going to take. Again I can't begin to tell you the amount of frustration I have personally endured with this company.

Was very happy with my hair stylists Emma would recommend her to anyone.

Quality items.

Nice and clean, easy to shop

The only HomeStore I purchase from. The staff is amazing, always willing to help any way they can.

Our service w/Joel at Mattresses was fantastic! He took really good care of us and we absolutely love our mattress.

Quality customer service!

Can’t say I am impressed with any part of my experience. I ordered a leather couch and recliner with a tv stand back on July 6th of this year. I was given an original arrival date of September 1st for everything, and was told that the tv stand was already in warehouse and could be shipped right away. Fast forward to the middle of September and I have not received one phone call about the furniture I had ordered. I called the store and they sent me to the warehouse, which I find out the couch had arrived weeks ago and the tv stand had already been there. So I scheduled a delivery, I get the furniture the third week of September and the tv stand was completely damaged and the couch had scratches on the cushions, and scuff marks on the leg. I sent back the tv stand and was told that I would be contacted the following Wednesday to reschedule delivery for another. Wednesday comes and passes, and the next with no word. So I call and canceled the tv stand and purchased one elsewhere. I was told a receipt of return would be mailed to me and nothing yet to this day, and my chair I ordered hasn’t arrived yet even though the original ETA was September 1st then went to October 1st and on the 30th of October I called again, to find it still had not arrived but was is transit and should be here in 2 days and will be called in for delivery.. it’s now NOVEMBER 13th and I have not received a call on something that should have been in over two months ago.

The salesman Will was good but that is the only good thing I can say. When delivered they only brought half so then they said next week but then it stormed so it was supposed to be delivered but never show so I called but of course just got the run around management their SUCKS cause he can't do anything about it then maybe they need different manager so now I have to wait another week which will 4 weeks. Won't go back!!

Disappointed that masks were not required as people were also laying face down, kids crawling all over the furniture with there faces into the fabric.... in Minnesota you aren’t even allowed to sit “try” anything out. I’m short and need a petite option so I only shopped to be able to measure this..... Beth, the salesperson was wonderful. If it weren’t for Beth, and a previously wonderful experience with Tylor, Travis.... I would have turned around and walked out of there. Just disappointed in no regard for other’s health, not even for there own staff. Update Ashley reached out and will forward these concerns. I’m writing this as this speaks volumes. Other reviews I’ve written there has been no response. Especially the bad ones. THIS is why reviews should be written. For business to explore avenues of improving; changes or keep doing what they are doing.

Cody was great to work with!!

Joel Fuher was terrific to work with when we were in search of a new bed! Great customer service!

Amanda was so helpful! Beautiful showroom, with so much to choose from. We got a great deal on our new kitchen table set and can not wait to have it delivered (for free even). Wonderful experience overall. I will definitely be coming back!

Picked up a bed frame with no problems.

Joel was very helpful and friendly, finding us just the bed we wanted . Jared helped us pick the perfect mattress. Thank you gentlemen for your wonderful service

Wait all day for the delivery kid, then he calls you repetitively with attitude when your furniture shows up. You spent $2000 on furniture and apparently their delivery only covers towards the doorstep. If you like your furniture to be inside your house, I may suggest going somewhere else with your $2000. What a joke.

Good experience the floor rep Joel was very helpful can't say the same for the ladies behind the counter I asked if they had a catalog of their beds I was told no but when the floor rep returned he had a different insight he brought me too their in-store browser and the wife and I found they type of bed frame and mattress we were looking for thank you Joel and Jared

Was looking for a home but I only found furniture

My husband and I worked with Barry. He was AMAZING! Answered all of our questions and ensured we were getting the best deal. We needed to furnish a new home and Barry ensured that our experience was seamless. Highly recommend! They even allowed us to shop before the store opened with a private appointment! The other staff members in the store were also very friendly and helpful.

We purchase a sectional from the store. We worked with Cody Fruehling and he was fantastic. We had the sectional delivered and to no fault of the store we did not like it. Cody has been great through exchanging for a new one. We are excited for the new sectional to be delivered.

Great prices and found exactly what I was looking for.

Great place for your furniture needs

The customer service here was great. Met William the first day and will always go back to him!!!

My wife and I worked with Jared D. at the Fargo location Ashley Furniture/Mattress and were so grateful for his time, help, and expertise. We were not pushed, but were thoroughly informed/had all of our questions answered, and felt very comfortable with our purchase. Jared spent a lot of time with us and provided us with several options so we could maximize our investment. It was a privilege to work with him and we are very happy with both our transaction experience and our product. Awesome customer service and very fair deal on a great mattress/amenities.

My husband and I have had the worst experience with Ashley furniture. The wrong furniture was delivered to our home, as well as damaged furniture. Trying to get a hold of someone to take care of the issues and be compensated has been almost impossible, playing phone tag with delivery, customer service, and the store itself. I would not recommend shopping or buying here.

I'm really disappointed I came to Ashley's tonight hoping to buy a couch and there was four people at the desk just talking amonst each other didn't seem interested in helping us at all we were the ones who had to go back and forth to the desk asking if they had certian couches and multiple questions . No one approaches and they seemed bother just us asking them question not costumer friendly at all. Really annoying especially when it's your job . Eventually we We just walked out and we weren't even being rude or anything .

Amazing staff and a beautiful store!

Regret my purchase, all that stuff they tell you about being able to return a mattress and get a better one for more money if you don’t like it, is a big hoax.

We recently purchased a mattress from Joel Fisher at the Fargo location and he was awesome! Helped us get in and out of there quick with a great mattress and gave us some additional info about other furniture we were looking for. Thanks Joel!!

Good selection of furniture and friendly staff. Definitely worth checking out of your in the market for new furniture.

Great service and helpful sales people.

Tyson. Very helpful. Didnt pressure and hound us. Treated us fare. Great guy

Huge store that takes a while to get through and see everything. You get greeted by a salesman right away when you walk in and they continually seek you out in the store numerous times if you are just browsing. I did not find the desk I was looking for and could not find anything that was a good substitute. Clearance is scattered around. I was surprised to get an alternative price on things that I showed interest in. It never occurred to me that the salesperson can give you a lower price than the ticketed sale price in a retail furniture store. Overall there is a lot of nice furniture, accessories and decor to see.

Selection is ok, customer service could improve.

Expensive items

Sally is the best!!!!!!!!

Yesterday I went in with my future mother in law looking for a new bedroom set. Found the perfect one after searching all the furniture stores in town. We came back bought this set from Heather who is fantastic to work with and I will definitely be back for future shopping. She is very understanding and easy to work with.

Fantastic service and products. We've purchased a sofa and a loveseat. The loveseat was slightly damaged and they replaced it in under 48 hours with minimal questions asked. I highly recommend Ashley HomeStore and FurnitureMart.

Will Pankow and Paula Kenyon were great to work with! We visited the store many times before deciding on what furniture to buy and each time Will was super patient and understanding. He wasn’t pushy or overbearing, two qualities my wife most appreciated. If you go to Ashley Furniture in Fargo ask for Will, you won’t be disappointed!

Warehouse for unclaimed freight furniture. Helpful and fast.

Ordered an entertainment center for our living room. We absolutely love the piece! The salesman was very helpful, talkative and friendly. My only complaint is it took over 2 months to receive our order.

Got a great deal on a new bedroom set. Will was awesome to work with!

Luv this store !! Great quality and service😀

Tyson was a great salesperson but from the assistant manager to delivery and customer support awful. Really didnt know what was going on. I should get my final delivery tmr that will complete my order. After 3 different deliveries. (Frustrating) But I will never buy from Ashley furniture again.

they trick you with the 120 guarantee, it only applies if you upgrade to a better bed, its a trap scheme

My daughter and I went to the Ashley Homestore this past weekend after she closed on her home and we worked with Dennis. He was AWESOME. He told us that he was new and apologized in advance. There was absolutely NO NEED to apologize. He did a fantastic job. He was not hovering, but made sure he was close enough in case we had questions or were ready to buy. He allowed us to make decisions on our time. He was not pushy! When it did come time to buy, he made certain to check with someone that had been there longer which was greatly appreciated. Many times egos can get in the way, and that is when errors are made. I work with people every day and in my opinion, when it comes to Customer Services positions like this, more people should be like him. Thank you!

Just spotted that car in the parking lot. Never been to Ashleys. Lol Looks like a nice place.

Incredibly helpful staff, they found me what I wanted and gave me a great deal. Highly recommended. Also... Substantially cheaper than Hom. Those guys don't seem to care about competing.

I went to 3 furniture stores in Fargo looking for a recliner. I was met at the Ashley store by Heather Ertelt, who listened to what I was looking for, and directed me to a chair that fit all my requirements and fit my body frame comfortably. She was pleasant, and very helpful, but not pushy. After looking at two other stores, I came back and purchased the recliner she showed me originally. In addition my sister, who was with me, was also helped by Heather. She found her a recliner sofa and chair that met all her requirements. Customer service was excellent!

If you enjoy long, eerie, stalker vibe walks through the aisles of poorly placed furniture, then this store is for you. Peaking around every corner or sitting on the couch next to the set you are looking at will be your stalker salesman, pretending to be invisible until you start talking to your significant other about the couch. At this point, they will pounce and give you every, unneeded detail about the purchase of that couch. Once you fight off that stalking episode and move on through out the store you will continue to get a creepy feeling that you are being watched until you turn around and find your salesman right behind you to yet again explain another couch that you were slightly interested in but didn't care for any details that will be forced down your throat. Fortunately, for this salesman, we had just moved and needed a couch so we did end up purchasing one and he got his sale he stalked so hard for. But guess what, the stalking didn't end after we left the Ashley's Frequent Stalker store. A few days after our couch was delivered I continued to receive personal texts from the salesman's personal phone regarding our purchase. I did not sign up for stalking text messages from the greedy stalker salesman but apparently when you are a stalker there are no boundaries. These text messages consisted of requesting us to pick up our order, which had already been delivered and I was sitting on the delivered couch at the time of this text. I informed the salesman of this and after some back and forth he finally admitted I was correct, we did receive our order. Thank you captain "stalker" obvious! After this, I received a text again from this stalker salesmans private number, requesting we verify our purchase was picked up. I ignored these texts as it was starting to get ridiculous. A week later we decided to upgrade our warranty protection for our couch. My husband did this all via phone and our payment came out a few days later for this upgrade. BUT our stalker showed up AGAIN, a week later I get a text that we still owe money on our warranty upgrade. The amount the salesman quoted was less than we had previously paid. I sent a screenshot of our payment that had already been removed from our bank account. After this was sent, the stalker said he needed to verify with his manager and then recanted his statement and said I was correct, we had paid it in full. I questioned why the amount he quoted was less than we paid and how shady that was as now we feel over charged. I also informed the stalker that I never gave permission for him to text my personal number and that it needs to cease. All this shady, stalker did was apologize that I felt that way and will no longer message me. So in conclusion, if you want a location that doesn't value providing top "less stalker" customer service and you love long, eerie, stalker vibe walks through the aisles of poorly placed furniture, then this store is for you.

Just bought a new couch from Ashley Furniture. Heather E. Was super helpful and made our decision very easy! Definitely will work with her in the figure and highly recommend!

I love the couch, but the service was literally the worst I have ever experienced. We bought our couch from a lady named Heather and she said we would get a call that Thursday about it. A week went by and nothing. Two weeks and nothing again. So I called on the second week asking "Hey what's going on?" She said it was on back order and that she tired calling to tell me, but my voice mail box wasn't set up. Which is was, so she lied but whatever. She said it would be there that Saturday and I said Sweet! Well Saturday came... and no couch. I called and she said "Oh well you were supposed to set up the delivery date not me" Are you joking! I spent over $1,000 on a couch that was supposed to be here three weeks ago. I asked to speak with the General Manager, he was very sympathetic and said my couch will be there on 10/10 between noon and three. He also took off the delivery fee, which was kind of him. Well its finally here and the pillows were missing. I called "Ashley's Furniture" asking about the pillows. Heather said they came with the couch. The lady on the phone said they were not supposed to come with pillows, but I can come in and buy some. This whole process was a joke. At least I have my couch finally. I'll just buy pillows at TJ Maxx, no way am I coming back to Ashley's Furniture or ever recommending it.

I dread buying furniture almost as much as buying a car, but with William Pankow's help, it was easy, pleasant and fun! He asked what we were looking for, and as I described it, he led us to 2 perfect examples, (one of which we bought)! I had never been in this store before and now wish we had looked here earlier, as the furniture we purchased for our livingroom was not as comfortable as what we just purchased (for our basement) from William at Ashley!

Jared did a great job helping us pick out a mattress that would fit all our needs! He was very knowledgeable & patient as we tried to come to a decision. Heather also was open and honest with us while trying to pick out a bedroom set and tv stand. They were both easy to work with and would recommend them to anyone!

Heather was great to work with, she has great knowledge of the products ashley furniture offers! Wide variety in store.

On 9-11-19 I entered Ashley Furniture in Fargo, ND and was greeted by the most helpful Tyson K. He listened to what I needed and made it his mission to help me find exactly what I needed for my mother who just went into the nursing home and a comfortable recliner was urgently needed. Tyson understood, took the time and care to find the right piece and make all the arrangements to make that happen for me. He couldn't have been a more perfect example of what excellent customer service is. I will most definitely make Ashley HomeStore my FIRST stop the next time we need something. Thank you to Tyson!! (Linda G.)

We purchased a new mattress with the help of Jared Danielson. He was very knowledgeable about the products and never pressured us into making a purchase. He made the purchasing process simple and painless. Thanks Jared for the wonderful experience!

Great experience! Jared was very helpful.

Excellent customer service! William Pankow made everything so easy! Best furniture store in Fargo!!

Jared was awesome with helping us find a mattress that fit our needs. He answered all of our questions without hesitation and helped us stay within our desired budget but still get a bed we're happy with. This was our first time shopping for a mattress as a married couple, and I think it'd be safe to say we'd come back here before looking anywhere else for a mattress.

I hada very good experience with selecting new furniture! Heather was very knowlegable and helpful! Definately will recommend to everyone.

Great prices and great service!

We had a great time picking out our new furniture. Heather was super helpful and listened to what I wanted even though I wasn’t 100% sure what that was. Very cute stuff in the store and reasonable prices!

We had a great experience at Ashley Furniture Homestore! Salesperson Paula Kenyon was knowledgeable, friendly & helpful. Good variety in the store, you can find what you are looking for & ask for Paula.

Picked up a couch. Great service.

William Pankow was a delight. He asked the right questions to see what we were looking for not what he wanted to sell. He had a sense humor, was knowledgeable and gave us space to make a decision. I would return to Ashley and ask for William. And he had cool socks.

William P. Did an awesome job with our franken-sofa solution. Even picked out a Man Cave Warrior for the other room.

My roommate and I had a wonderful time shopping for new furniture. Jared D. In the mattress department was a wonderful help finding my perfect mattress. He gave me all the options and helped me fine the perfect mattress in my budget range. Paddy M. Was an awesome help for my roommate looking for her new couch. She showed so many options and didn't push anything that wasnt what my roommate wanted We will definately come back to shop in the future!

We had a great experience working with Jared and Cody on both the bed and furniture side of the store.

Wide selection and super knowledgeable about the different kinds of beds!!

Walked in yesterday, after already picking a bedroom set on their web site. A couple had walked in behind us Caucasian and a bit older the sales person looked at us smiled and went and greeted the other couple asking them if they needed help. Crazy part is they didn’t buy anything and we had cash in hand. Young and black doesn’t mean broke. We both do social media and make a great earning if I do say so myself! Anyways we saved money by going to furniture mart. Don’t judge a book by its cover. Terrible sales person clearly.

Great deals and great staff.

ask for TJ Weisenberger. he was excellent at answering every question we had and has great product knowledge. he even helped with open floor plan design and layout. great pricing and finance options on many products

It's very nice there

The sales staff were very friendly. Very beautiful furniture.

We went to Ashley for the quality and service but what we received was far from that. We received the worst customer service and the furniture was definitely not the quality we expected. The staff does not communicate with one other and so there was so much back and forth between us and the them. We purchased our furniture, which included a bed set, mattresses and box spring, couches, dining table and a mirror, back in March and spent a lot of money at their store. The storage for our bed wasn’t put together for two months. The storage was left out in our bedroom floor which left little room to walk around and it caused my two year old to fall a couple times. We have been getting the run around from our sales rep, the customer care and service people. I have sat at home waiting for delivery on two occasions and no one shows or calls. When they finally did deliver the part for the storage, after we have waited two months for it, it was the wrong part. So they had to put in an order again which meant more waiting. The customer service staff was rude and argued with me regarding an appointment that they made. In addition to that, the part that she said was in back order was actually sitting in their warehouse. When she finally realized that she was wrong, she did not apologize. After that all, we finally decided to go with a different bed set due to issues with the other one. They were accommodating on that part. However, the new one was delivered just last weekend and it was not put together properly. The headboard makes sounds when we get in and out of bed. I am highly disappointed with Ashley furniture and the service.

Best furniture deals in town!

My girlfriend and I went into to Ashley furniture for a tv stand and ended up buying our whole living room set for our new home! Not because we were pressured or persuaded but because our sales person, Josh, was so knowledgeable and kind. He was able to answer all of our questions instantly and informed us of all of the great sales the store had going on at the time. He was an absolute delight to work with and made our shopping experience better than we could have ever expected and we thank him very much!

Stopped in about a week ago after visiting quite a few other furniture stores. Met William P. who greeted me when I came in and asked what I was looking for. I gave him my specifications and he showed me a couple pieces. They were nice pieces but not exactly what I was looking for. He then asked if I had visited a specific other store, which I had, AND I had found a a set that I really liked there but I didn't want the whole set. The other store told me that it came only as a full bundle, to my dismay. William, on the other hand, asked if i had the SKU for that set which I did. He looked it up in his system, saw they carried that set as well, and informed me that they could, in fact, sell me some of the individual pieces like I wanted. I ended up buying from Ashley and got a price $50 lower than what the other store would have charged me if they had let me buy only the pieces I wanted.

Got a great deal on my new bed!!

Great place to buy furniture if you want it six months to a year from the date of purchase

Extremely disappointed with my furniture purchase. Excited to be buying new living room set with reclining sofa only to have to sofa stop reclining after 2 months of having it!!! Then I've had to leave work early three different times while they have tried figuring out what's wrong with it! As a single mom needing trustworthy service I'm never shopping there again!!! Edit: he has to come back again!!!

Absolutely awesome experience!! Had a great sales person! He was helpful and listened. He didn't attempt to pressure us out of our price range. Got a sofa and love seat in a perfect color and just over $800 with delivery and 5 year warranty!! I will never buy furniture from anywhere else again! We are now forever customers!

Our salesman William was very knowledgeable and has a great eye for design. He was wonderful at suggesting items that would fit well together without being overbearing. The sales floor selection was great with lots of variety.

Associate was very helpful. Took me to what I needed.

Yay us! New furniture!

Great in store selection. The sales guy wasn't too pushy but he was definitely ready to help. It was a good professional balance.

Great customer service all around. Sales weren't pushing too hard that it's bothersome.

Excellent service. Love that place e!!

Will never buy from here again. I bought a powered recliner,when I got home the power cord was missing I contacted the sales man. I was told it would be in the mail the next day so I was happy with that. It didnt show up so after a few days I contacted him again and was told it was shipped he refused to give me a tracking number to prove he shipped it. 11 days later is shows up so I typed the tracking number in and he shipped it the previous day before it showed up. So he lied to me for over a week saying he had shipped it.

Great experience today! William Pankow provided excellent customer service and was very knowledgable on the products I was looking for!

Staff was helpful and knowledgeable. The store itself looks pretty nice and they have a decently diverse selection of furniture items.

George and William were fantastic in delivering our furniture. They were respectful of our home when bringing the furniture into the house. Thank you!

Dan the assistant manager was awesome! He helped me find the perfect table! He spending at least an 1.5hrs with me answering all my questions and showing me the best options for what I was looking for! He was excellent! By far the best salesman in the Fargo-Moorhead area!

Love Ashley furniture.....

I have been working with Rome Harris to purchase a new bed set. The first initial meeting he greeted us right away. We were interested in a particular set and he immediately offered to get us numbers for the cash and finance options. The set came and after it was set up I noticed several things wrong. I texted Rome and without hesitation offered to order new pieces. I went into the store to meet with him and voice my concerns. Both Rome and the manager assured me they would personally do a quality check on the pieces before they are delivered to me. I was so impressed with their level of customer service. I will definitely go back the next time I am looking for a furniture upgrade.

Great selection of furniture and Rome Harris was extremely professional and knowledgeable. Will definitely go back for my next furniture purchase!

This store and these guys are just awesome!! Super accommodating, professional and just plain fun! We worked with Will and he is just a righteous individual. (Majora's Mask 4 lyf dude!) Thank you guys so much. We are so grateful to be welcomed so warmly into Fargo with such awesome furnishings!! I can't reccomend this place enough.

Walked in and waited more than 10 minutes, no sales clerk in sight. Wandered around to find a body that could answer questions for a while longer. Walked out.

Mike (delivery crew) and his wife are absolutely amazing and wonderful! I was originally told that my daughter's bed wouldnt be able to be put together until Tuesday of next week and they showed up on Thursday and it looks amazing! Then I just mentioned that her new desk had gotten chipped upon delivery as well and they came right back today to fix that as well. I am so appreciative and I will definitely be ordering from Ashley again! Thank you Mike. You really made me feel like your customers matter and that you take care of them. That means alot in today's market!! Cathy T. Fargo ND

We recently returned to Ashley for help converting a spare office into a movie room. We met with our go-to associate, Amanda Ingerson. Once again, Amanda provided us with amazing service, paid great attention to detail, and helped us find, even better, what we were looking for. If you're looking for fabulous furniture, at a great price, and unparalleled service, ask for Amanda!

Will rocks!! If you need anything ask for Will!! He Will do you right!

I love going to Ashley for all my furniture! I came in today with my mom, who was looking for some end tables for her living room. She was just wanting to look around and see what the prices were. We were greeted right away and we told them we were just looking. They let us look at our own pace and once my mom found something she loved we asked for Amanda who we have worked with in the past. Amanda is so friendly and sweet. She’s honest about the prices and what pieces look best together. She was able to get us an amazing price that worked with our budget. Amanda is a 10/10!! I will always work with her in the future. She has a rep in our family as being “our family’s sales girl”. She is wonderful and I highly recommend her!!