Ashley Store Grand Forks, ND

Elissa was great to work with and explained everything to me wonderfully.

I worked with Alex Thompson today. Found a nice comfortable couch/loveseat on clearance. Alex was one of the best sales persons I have dealt with. He showed us around to many pieces of furniture, but did not pressure sell. He was knowledgeable and friendly. I highly recommend Alex.

We had a great experience at Ashley as we shopped for a new couch. Chris was attentive but patient as we were initially indecisive. He was very knowledgeable about the options available for the items we were considering and was quick to take care of us once we made our choice.

Elissa made my entire shopping experience so easy and fun. She was incredibly welcoming when I was new to town and helped my pick out perfect pieces for my new place. Delivery was prompt and without issue. I cannot recommend her enough! Will definitely be back!

Katie is literally the best person to work with. She is very helpful and make things less complicated. She always has the best attitude when I come into the store!

Had a great experience Tre was our sales associate Very pleasant let us shop no rush, was available when we had questions thank you Tre we will definitely shop with you you again

Katie was fantastic! Helped us fill our new house!

The buying process was AWESOME. EXCELLENT customer service!

Katie was very helpful to find the best table to fit my families needs!

I knew what I wanted/needed coming in, and Lance was so helpful with getting everything taken care of! Wonderful experience as always.

Great store we picked up a recliner we had ordered in. Reasonable priced on sale. Live recliner. Friendly sales staff.

Elissa was incredibly helpful, personable, and informative in the process of buying my homes new furniture! Not at all pushy and overall friendly. Great experience with Ashley’s Furniture!

Katie was excellent help!!

Paul was amazing!! Good customer service rendered. Excellent and professional staff.

Came looking for furniture for our first apartment. Had a great time with assistance from Katie V.

Katie Vigness is amazing to work with. Super knowledgeable & friendly!

Lance at the GF store was friendly and efficient. Picked the furniture and was out of the store within an hour.

Paul did a great job

Tre is amazing! We left very happy with our purchases and did not feel pressured. 💓

Elissa helped us find the PERFECT recliner! She was so helpful, smiley & so fun!! 10/10 customer service!! Thank you so much!!!

Tre was super helpful and a blast to be around 😀 From educating us on the different mattresses, showing different options for couches/bedsets/tables/ottomans/etc to coming when hearing the mighty bird calls. It was truly a memorable experience. We can not WAIT for the furniture to come and to go to Ashley Furniture again. Give Tre a raise! After making him assist with installs 😜

Paul F. was super helpful and made the whole experience so easy; his customer service/people skills are truly top-tier.

Awesome experience buying our new couch and loveseat set. Katie Vigness is your gal for any of your furniture needs!

Elissa helped us pick out the perfect living room furniture for us! She was kind and very knowledgeable. We were in and out quickly. Nothing but good things to say about our experience.

Katie V is the best sales rep at ashley! Will not go to anyone else!

Jonathan was awesome! Approachable & friendly!

We had an exceptional experience shopping for a mattress. Keep up the terrific customer service, Paul!

Katie was awesome, great help and very friendly!

Katie was absolutely amazing! Gave me space to look around but also was very helpful! Sold me a couch right away and I couldn’t be happier!

Just bought a sectional here and couldn't be happier! Great quality, friendly service from Katie!

Tre Morris helped us with our shopping experience today. He was very knowledge about the products, prices, and policies. He was able to communicate a lot of information in a digestible way. His humor and patience made the entire experience feel easy & fun. We knew we could trust his opinion and it helped us to make the right choice!

We worked with Katie and were extremely impressed. This store has always exceeded our expectations. They are helpful, knowledgeable, and we never feel like they are too pushy like other furniture stores in our area. A+

Always great service and never tries to push you to buy something.

Hannah was amazing to work with. Professional, patient, and listened to my needs.

Hannah was amazing! She made furniture shopping so seamless and fun! I can’t wait to go back to her! Thanks Hannah!

Katie was knowledgeable about the available selection and helpful in finding me what I was looking for. I would recommend Ashley if you're looking for an easy, straightforward furniture buying experience.

Went in and Hannah was great. She made the process of buying a couple mattresses super simple. Loved working with her.

Great experience

I came in late in the day, and Paul was so patient and helpful. I never felt rushed, his customer service is top notch! Thank you!

Jonathan was extremely helpful in our search for bed and mattress. Very pleasant to work with.

Katie vigness was very helpful and easy to work with. She helped me find Exactly what I was looking for.

Paul was extremely helpful and after a short conversation showed us a couch that was a great fit! He was knowledgeable and very attentive. His customer service hit it out of the park! Thank you.

Paul was very helpful and extremely polite. He greeted us as we walked in, asked a couple of questions, listened to us, and led us right to what we were searching for. If I owned a customer service business, I’d hire Paul. Great job!

Easy to work with!

The experience went very smoothly and with the help of Lance I was able to come to a decision and know it was going to be a good purchase.

Fantastic help for finding a nice and comfortable couch! Thank you Katie!

Elissa was very helpful!

Katie V is the most helpful sales rep. Got my new furniture for my house thanks to her! Bfffl!

Katie was awesome! She was very helpful!

Paul was awesome. Right as we walked in he was so inviting and helpful, made us feel so comfortable. We were looking for our first “grown up couch” but we did not know exactly what we wanted and he was very patient. We ended up buying one with him and he was able to answer all of our questions very well, Paul is very knowledgable and it shows! Thank you Paul for all your help. SUPER excited to get our couch delivered!

Katie took amazing care of me. Listened to what I was looking for and quickly found multiple options that would work for me to pick from.

Paul was the associate who helped us pick out a new mattress today. He was GREAT, very very knowledgeable on every mattress in the store. Exceptional customer service. I'd highly recommend!

My husband and I went into the local Ashley's store and Katie met us right away when we walked in she asked what we were looking for she listened showed us a few models and got me exactly that!! Very friendly I highly recommend her. Thank you so much Katie, God bless you!!

super friendly and great service! Jonathan went above and beyond for me to find the perfect couch!! Much thanks

We were so lucky to get Hannah to help us pick out exactly what we wanted. She was extremely personable and we didn’t feel rushed in the slightest. Thanks Hannah for making it a painless experience.

Hannah was exceptional! She was super friendly and knowledgeable. She got us exactly what we wanted!! We will only be using her from now on 💗 highly recommend

Huge price discrepancies between in-store offerings vs online: Emails offer awesome discounts to catfish you; once you try to order on the site the price is much higher. Found the exact same 63" Bellaby TV Console with Slumberland cheaper than Ashley's best sale price, with the option to have it delivered unassembled for free; total after tax was almost 49% less. If you see something you like, try to find it with a competitor first!

Very well ran business. My wife and I just bought a recliner from here and the saleswoman was very nice and willing to negotiate the price for the recliner. Very very reasonable and respectful price.

Dustin was very knowledgeable and personable. He explained all the features and options of what we were looking for in furniture and after we decided he took time to give us purchase options. We were very pleased with him and the quality of service he provided for us Thanks Dustin

Katie greeted us at the door and helped us find what we were looking for so quickly and easily. She was helpful, polite, and not pushy at all. Gave us all of our options clearly and took great care of us!

We had a great experience with Jonathan Staebler, he helped us find the perfect couch. He offered customization, delivery, and insurance. I would recommend this location to others.

Worked with Katie and she was so nice and easy to deal with. Wasn’t pushy at all. Made sure I got the best deal available.

Katie was very helpful picking out dressers. She is the only sales associate that I like to deal with!

This will be my favorite review ever, because I am not sure I've ever eased through a sale so quickly. We bought a bed at Ashley furniture after shopping in two other stores in town and stringent reviews of comparisons in product lines. There was a large variety of beds that were available throughout the store. The representative was professional looking and knowledgeable, her personal responses were jovial and intelligent, and the purchase was valuable and supported by my interrogating consumer of a husband! Thank you, Elissa, for your serious attention to our differences in consumership😉 and navigating so effortlessly. You are remarkable at what you do, making my life easier. Can't wait for the dreams that follow!

Great customer service from Lance and Dustin went out of there way to help us with a loveseat that had defective material on it. The insurance we took out wouldn't cover anything. Couldn't ask for better guys!

Katie was great to work with, showed so much patience when we were looking around for a couch and no pressure in buying right away.

Katie had amazing service and brought us to the couch we wanted!

For some reason, furniture shopping always seems to be a very stressful experience. For once, that was NOT the case! When we entered Ashley, we were greeted by Paul, who was friendly and courteous. He asked us if he could be of assistance and answered our initial questions. From there, Paul was absolutely perfect to work with. He left us alone to look, and was immediately available for questions. He looked up various items we were interested in and offered suggestions of other items that might be very similar. At no time did we get the feeling we were being smothered. Also, the rest of the employees there respected Paul's customers and we were able to check out all the items we wanted at our leisure. In the end, we did purchase furniture and Paul was right there to help us through that with financing and delivery options, if we were interested. Thank you Paul, and thank you Ashley for a great experience. We will be back again.

I bought a chair and half from Jonathan Staebler and he was the embodiment of professional and caring. Jonathan carefully answered all questions I presented and took the time to show me the different types of chairs within my needs and budget. I strongly suggest that anyone who buys furniture from ASHLEY go and see Jonathan! He will bend over backwards to assist you!

Enjoyed my shopping experience at Ashley Furnitures. Katie helped me find the perfect couch for my family. Her customer service was impeccable and she helped relieved the stress of finding a new couch for my home. Thank you!

Katie V was awesome to work with! She made the process very easy. HIGHLY recommend!!

Katie was super attentive and answered all our questions efficiently! Ashley’s had a pretty good selection for what we were looking for.

My husband and I worked with Katie V! It was amazing service. I’m a pretty picky person and we found just what I needed to match what we already had. I’m excited to get our new recliner home.

Very helpful and knowledgeable with picking out new mattress

Ask for Hannah - excellent knowledge and service!

Elissa was amazing! She showed us multiple options, styles, colors! We found the perfect couch for our living space! So, thank you so much Elissa!

Katie did a great job with us. She is highly personable and knowledgeable. We greatly recommend her.

We worked with Elissa when we were looking for new living room furniture a few months ago and she did a wonderful job helping us out. We were having a hard time deciding on a recliner to go with the rest of the furniture, we had to do a return before we found the right one. She was very patient, helpful and great to work with!

Katie was very helpful for me last week when I needed to find a recliner to replace our old one. After looking at my options, I decided to buy two matching ones. They are being delivered on Tuesday! I can't wait!!! Thanks Katie!

What a great experience with Katie V. today!!’ She made everything go smoothly and helped tremendously, she did everything she could to make our Ashley furniture experience a fantastic one!!! Definitely recommend her!!!

Katie greeted us promptly. I told her what I had seen online that i liked and she literally walked us to it. Ended up wanting to look at other options, but wanted certain features. The next set she recommended was spot on and the set that we ended purchasing!!! Thanks Katie!!!!

They were very helpful all the time

Katie was awesome! My friend bought a bed from her. She was informative, friendly and very helpful overall. I would highly recommend shopping with her for your next purchase!

I got a purple mattress squishy

We com in looking for a love seat and was welcomed by Paul. He showed us a lot of options and explained all the benefits of each one. He made the purchase simple and convenient. We will come back again when we are in need of any furniture or

Katie was very helpful and informative. Great to work with

I had incredible customer service from Lance and was greeted by another great worker while I searched for lamps and furniture. Wonderful experience. Will be returning.

Not much in here

Lance has helped us with two furniture purchases now. He is knowledgeable and helpful. Definitely recommend

Katie V. Made our shopping experience very pleasant.

Katie Visness was a great help. Help the boyfriend and me pick out the perfect bed set. I. Also lost something and she texted me this morning saying she found it. She an amazing person.

Working with Katie V at Ashley’s furniture store was a great experience! Katie was well knowledgeable on the furniture and pricing! She was very welcoming when I entered the store. She made my purchasing process very smooth and easy! I can’t thank Katie enough for helping me!

We needed a new sectional that would hold up with kiddos and pets. Paul greeted us right away and so helpful! He showed us a few of his suggestions and then let us browse the store. We ended up liking a few different ones and he was willing to look up prices on all of them for us. He was patient, offered advice, told us about different promotions, and even helped us with our kiddos. He made the process very quick and easy. We will definitely be referring anyone looking for furniture his way.

Very friendly and helpful! Prices are affordable and best in town. Jonathan Staebler was top notch and patient!

Jonathan was extremely helpful in finding us the perfect couch thank you

Jonathan was great to work with. Exceeded all our expectations!

Elissa is the BEST

Jonathan is so kind and helpful! We have purchased numerous items from Ashley and love the m but also love the service!

Paul was fantastic, he was patient and help with meeting our concerns and styles. He learned our style relative quickly and showed us furniture packages that he felt complimented our style. He was professional and caring taken any worries that we might have had. He even help carry some items to our vehicle to complete the overall purchase. He recognize my military retired service and offered possible discounts for our purchase. I will definitely recommend Paul and Ashley furniture to all my friends and former veterans about how well we were treated. Thanks you from the Hornbaker’s.

Thank you Paul! Our last experience was not fun and you were truly a breath of fresh air!

Paul was extremely helpful for helping us pick out our dining room table!

Bought a couch here last year for way too much. After having a protective covering on it for a month a perfect cut in the center cushion showed up. Their full warranty/insurance company didn't want to cover it. After many calls and emails they finally offered 35% of the sofa's cost or a new sofa. Problem was, only a few months into owning it, the frame under one side had broke, springs had broke through the fabric ect. The 2 people who use this couch are 5'5" tall and both under 200lbs. I have now taken much if it apart and had to personally rebuild much of this couch just to be able to use it. Quality is trash. Prices are too high. Insurance company is a total cop-out. Go get something that will last longer than a few months somewhere else. Ashley Furniture is absolutely dead to me.

Great service and good recommendations within my price range.

Katie Vigness was excellent. She had a calm communication style that resonates well when addressing quality sleep when buying a mattress. She was efficient and knowledgeable with confident responses to all our questions. She was careful to help us buy the one that was right for us rather than something the company wanted to sell. She is amazing.

If you need to find some great mattresses visit this store. Great products ranging from Tempur, Stearns and Sealy!!

Katie was so helpful and genuine and did not feel pushy or too saleman-like. Very comfortable and fun experience!

Katie is a gem

Elissa helped us find a reclining sofa and loveseatand found us the perfect set of chairs to finish our set. She was easy to work with, showed us some options then left us to discuss and look on our own without pressure but there to answer questions. Would gladly work with her again.

Ashley furniture has the cheapest quality sofas. This sofa began tearing 16 months after delivery & i am now expected to pay out of pocket get it repaired on my own. Furniture mart customer service is no help!!

Tre Morris and the team at Ashley furniture are the best. They helped me to find the perfect furniture for me. The guys on the delivery team showed up on time and unloaded the product fast, highly recommended!

Paul was very personable and helpful. He helped us find exactly what we were looking for and had plenty of patience with our kids!

Had a lovely experience picking out my new furniture!! Lance and Paul both helped me pick my perfect couch. Truly professionals!!

Give Hannah Kirkeby 5 star customer service..She was very friendly, very helpful with helping me pick out the right furniture for my family ☺️ Thanks again Hannah

Alex T. was so great to work with. He had lots of ideas and very patient with our indecisiveness. There were so many perfect options it was to choose. He helped us find the perfect bedroom set and then we went back for a new sectional. Great customer service, quality products and great communication!

This store has completely lost touch with the needs of the poor. I never really thought furniture was a luxury item, meant only for the rich. I can understand it being expensive, and poor people obviously have access to credit and they can buy a few pieces, with a sense of confidence that they are an investment and they will give them many years of use. I did not get that sentiment from this store, that they gave any thought to how long a piece would last and if you would get your money's worth by shopping there. I got the feeling they cared about how the pieces looked and maybe earning their commission. If a store is selling furniture to folks of different incomes and not just the rich, then there should be some emphasis on practicality and realistically imagining that if you take care of a piece, that it will give you many years of use. Without any thought or consideration given to how long a piece will last, and getting your money's worth, shopping here feels more like a scam to me. I'm disappointed that the company has no sympathy with the struggle the poor must go through to afford furniture, of any kind.I came in looking for lamps, and all their lamps were full size ones. Some stores carry mini lamps. I don't think they had one lamp for under $200 and all of them required expensive end tables, to support them, which cost a fortune, as well. I asked about the table one of the lamps was resting on and the clerk said I couldn't buy just one table. I had to buy a set of three, for $420 and delivery was another $75. Mail order houses are offering free shipping, but you go into a store and have to pay through the nose in order to get it to your house. Makes no sense.Ashley has 1,100 stores in 67 countries. On their website, you can see photos of their stores in Europe, Latin America and India. You can get a mini lamp through Overstock and a small end table through IKEA. IKEA has mail order, not just physical stores. The socket should be similar to a full size lamp and so you should get just as much light. That is if you are poor like me and can't afford a full size lamp and the table to put it on. And that is before you investigate second hand.I suppose it is okay to ask questions about long term care, durability and how long a piece is meant to last, or about the internal construction of things like couches or easy chairs and see what sort of response different furniture stores give you. For all we know, this store could be cutting corners and trying to sell us furniture that was never designed or built to last more than a few seasons. If their answers are evasive or vague or they try to change the subject, you can assume there is something they aren't telling you. They could use more metal in their frames or they could use plywood. They can use bonded leather or full grain leather in their couches. Maybe, it is best to ask them if you can lift up a piece and take a photo of what it looks like underneath, so you can compare. Unless, Consumer Reports reviews couches or barcaloungers. I know they review mattresses.

Paul knows his products and wasn't pushy at all. Great experience! Thanks again!

Excellent place to buy what you need for your house

Two of us stopped at this store one evening with the purpose of shopping for furniture to be gifted to a parent and her child. Eventually we were greeted. We explained our mission and that we were on a budget. She told us to look around and if we saw anything of interest to let her know. We saw only one set. It was located at the far back of the store, positioned so you had to walk past all the more expensive displays both entering and leaving the store. All furniture pieces were ticketed with sale tags, but none stating the original price before pieces went on sale. I requested the original price information from the salesperson. She went back to the checkout area. We waiting on the showroom floor until it was obvious that she didn't intend to return (we watched her look in our direction every so often)so we left.The next evening we tried again. This time it was a male salesman. I asked him for the original price before the sale tag on the couch, chair, ottoman and coffee table. He said it is not Ashley's business model to discuss this, that they don't know the original price. I told him most people like to know they are getting a good deal for their money. He decided to debate. He was angry and I called him on it. They also charge $149 to deliver to a location three blocks away. He says they can charge that because it is a service....I was kicked out of the store because I told them I had put up with their s*** for to evenings and it was a waste of my time. On the way out the salesman yelled, Have a nice day...ay in a perfect mocking tone. We took ourselves and our cash out and won't look back.....I would give less than a star if it was possible.

Katie was great help with picking a chair for my dad and price matching what I found online

Paul was very helpful and friendly

My Wife and I just moved to Grand Forks and we didn't have a bed, so we decided to just shop local and buy one.We decided to go to Ashley's, and the sales rep was very nice, but didn't seem to know much.We informed him that we bought a higher bedframe off the internet earlier, so we just needed a mattress. We bought a hybrid mattress and, upon is recommendation, a box spring with it. Now, as I have learned later, hybrids are actually not made for box springs, in fact, they can get damaged by them, neither was the box spring and actual box spring. It was a wooden frame with some cloth around it. No springs inside. Now mind you, we couldn't look at that detail in the store.We set up a pick up for later in the week, roughly five days later, on a friday.We got told that we will be getting a call if it gets there the day prior.Since the box spring didn't fit in our SUV, I had to rent a trailer, so I had to know before hand, but... no call on thursday. Neither on friday.I called them myself an hour before my trailer pick up date to confirm, and my items were there. Why they didn't call me? No real answer.When we picked up our items, the guys in the back that loaded the boxspring did not hand us back our reciet, as we noticed when we got home, and they were also pretty rough loading it.Now, as I mentioned earlier, our bed frame was pretty high to begin with, and with the box spring and the mattress, my wife couldn't even reach the bed. Thankfully I didn't remove the packaging yet, and I called them the next day to return it, and the person that I got hold off told us that we would be getting a call back from a manager. Of course, this call never came.I called them again two days later, and I got the same person again, and she just told us "No, sorry." and just ended the conversation right there.How I can't return a "box spring" that's still in OG packaging and never once used is beyond me, but I'm down $250 now.At least the mattress is nice, right? Well, it turned out it's damaged as well. The head end is sagging, which I thought would right itself, but it was still sagging days after. I'm 6 foot 4, laying on the mattress is causing me backpain. But, warranty, right? Well, I don't know since they seemed to have actually blocked my number, since It won't connect. I've talked to the online customer service, and they were really nice and told me they will call me and make it right ASAP. Guess what didn't come? The call.Since then I've tried everything to get a hold of them, short of just showing up in person, which my current work schedule won't allow. I'm pretty pissed that I'm down $750 because I trusted them and they won't even talk to me.Just take your money elsewhere and let this store go bankrupt.

Katie was great! Very helpful and efficient. She found exactly what we were looking for right away. The process start to finish was super smooth!

Katie was great to work with and so kind! Find what I wanted right away and got what I needed with ease!

Find Elissa. Tell her exactly what you want and she’ll walk around the store for as long as you need until you find what you’re looking for. Amazing work.

I have made many purchases here and continue to have the best experience. Katie is an absolute pleasure to work with and always makes the process easy and simple!

I worked with Elissa when purchasing a new piece to my sofa set. She was really fun and easy to work with! She made sure I got the best deal I possibly could! I would recommend her to anyone and would love to work with her again in the future!

Katie helped us, she did a great job, listened to our wants and got us what would work best for our living room! Would go back and ask for her again!

Katie Vigness was extremely helpful. She took my preferences and showed me furniture that fit my needs. She went above and beyond when it came to communication and filling additional requests I had. She also made the application process very easy for financing. I will recommend her moving forward to my family and friends.

This was our second time in the store and Johnathan was really kind genuine and helpful. I'll definitely be coming back to work with him again as well as referring new customers in the future

Tre was amazing and helped me pick out my first sofa and love seat!! He was clear and made everything easy to understand!

Tre was very kind and helpful in helping us pick a way to pay and get our furniture delivered in a way that works best for us!

Elissa was knowledgeable of the products and was very helpful. Definitely will go back to see her when we need more furniture.

We’ve been in and out of Ashley maybe 4-5 times before we decided on a sofa. Throughout that time, Tre has assisted us well and gave us no pressure in buying/selling. He always answered our questions and gave us good deals with a smile. Thanks Tre!! Great experience!

The customer service was excellent! Alex went above and beyond for us. I love our new couch!

It was so great working with Katie V, I visited 3 furniture stores and this was the first to help.

Had great experience doing a serious furniture overhaul for our home. Ask for Katie V. if you go here. I felt like I was shopping with my best friend! She asked insightful questions and helped guide me to the best purchase. I had fun shopping with her! In town delivery was on time and efficient.

R I recently had the pleasure of working with an Ashley Furniture employee Paul Fedukowski, and I couldn't have been more impressed with their level of expertise and professionalism. From the moment I walked into the store, I was greeted with a warm welcome and a willingness to help me find exactly what I was looking for. The employee I worked with was knowledgeable and patient, taking the time to understand my needs and preferences before guiding me through the store's vast selection of furniture. They offered valuable insights and advice, helping me to find the perfect pieces to match my style and budget. Pual was attentive and responsive throughout the entire process, ensuring that everything went smoothly and that I was completely satisfied with my purchase. He went above and beyond to make sure I had all the information I needed, including details on delivery and installation. What impressed me most about him is his genuine commitment to customer service. He was friendly, helpful, and approachable at all times, and truly seemed to care about my satisfaction with the products I purchased. He took the time to build a relationship with me, which made the entire experience feel more personal and enjoyable. Overall, I would highly recommend Ashley Furniture in Grand Forks to anyone in need of high-quality, stylish furniture and exceptional customer service. The employee Paul Fedukowski I worked with was outstanding, and I am confident that others will have a similarly positive experience. Thank you for your commitment to excellence, Ashley Furniture!

Found recliner, great service.

Jonathon Staebler is amazing! He helped me immediately, worked with me to find the best mattress that fit all my criteria, I definitely recommend!!

I recently bought the Maimz leather sofa, and I couldn’t be more confident & comfortable with this purchase. Not only does Ashley produce the prime products of the furniture line, their staff also holds top tier service quality. I want to thank Tre in particular for making this process so efficient & easy!

Tre was an awesome guy super helpful worked with us gave us a bunch of options we will work with him again over and over again and will recommend him to others so that they can have a wonderful amazing experience as well

Paul was great. Very helpful and nice. Go buy a couch from him

My husband and I loved Tre. He helped us find the perfect couch for our mid-century modern home. We recommend the maims couch if you're looking for that

Jonathon Staebler was a great help!

Jonathon Staebler was very helpful! My husband and I bought our first couch for our new home. Thank you so much

Just bought my first couch today! Jonathon Staebler was so helpful and welcoming! Thank you so much Ashley Furniture!!!

Amazing job helping us and was super nice to my family and I! Will definitely have Jonathon help me in the future.

Helpful staff. Quality stuff

Tre Morris and Jonathan helped us find what we needed for our new house. Thank you!

Was very respectful, and very helpful! I would 100% recommend!

Paul F was so helpful, patient, let us check out couches & other items. Checked on us intermittently, no pressure tactics. Best experience altogether!

Bought a matching couch and chair today. Jonathan Staebler did a wonderful job assisting us. Very knowledgeable, friendly and not too pushy. Genuine customer service! Price and selection were excellent here as well.

Tre M. was fantastic! Showed pictures of our new home and helped with matching the decor.

Great service from Jonathon. Very helpful and easy to work with.

Paul F helped my mom find and purchase a loveseat and rocker recliner

All good

Waiting on our new couch.

Ashley furniture had great prices and quality. I went in the store having a good idea of what I was looking for and I found something even better than what I expected!! Shout out to Elissa, she was very friendly, helpful and patient to my long decision making processes.

Paul F. at Ashley’s made our experience shopping at Ashley’s great! He was so kind and helpful during our time there. He answered all of our questions and informed us on the great sale they had going on. We will definitely be going back for our future furniture needs.

Very friendly staff. Easy purchase

Tre was Very professionally let us look around and was quick to answer any questions. Enjoyed my experience and am happy w my purchase!

Hannah helped me find stylish furniture for my new home after I moved to Grand Forks. She is friendly, professional, and won’t push a sale on you if you aren’t ready to commit!

Elissa was exceptional help; she was able to pinpoint my exact needs for the couch I was looking for, provide a number options for customization, and was sure to walk me through exactly why I was getting the best deal possible. Will absolutely be purchasing from GF’s Ashley Homestore again.

I was looking to buy living room furniture and found a great living room set at Ashley. Katie was extremely helpful in guiding me through all the options and finding the perfect furniture that fits my space. Overall had a great experience and definitely be returning for future furniture shopping.

My husband and I came in for a mattress and worked with Katie V. She was FANTASTIC, patient with our questions, knowledgeable, and made sure to work with us for the best deal. Highly recommend!

Tre was extremely helpful!! I definitely recommend asking for him to help with your needs!

Elissa Day was the main reason I bought all my home furniture at this store! She was efficient and knowledgeable! Ashley's furniture had great selections to chose from with amazing prices! In addition to a very welcoming warm environment! Big shout out to Elissa for making this a great buying experience for Matt and Erica!

Elissa was a pleasure to work with! We told her exactly what we were looking for and she was able to find us the perfect sofa within minutes. She made the entire process extremely painless, next time we’re in the market for furniture we’re definitely going through her.

Tre was so easy to work with and helpful! I can’t wait to get my new couch! Thank you!!!

Tre did an awesome job! He was knowledgeable and patient and was great at shifting in-between multiple clients. Thanks Tre for your help.

Paul was very knowledgeable & helpful when helping us choose the right sectional sofa. He was so easy to work with & very accommodating.

Paul was so great to work with! Good sales and very friendly service. 👍

Jonathan was very helpful and informative. Took care of everything in a timely manner. Great job!

Only planned on purchasing one piece, but when I entered the store I was shocked at the sale they had going on and ended up leavening with multiple pieces. Good quality and affordable. I was assisted by Paul F. who met every need. He was able to answer any questions on spot and made the experience comfortable allowing me to choose what I wanted with out the sale pressure that comes with most salesmen. The only regret I have is not visiting the store sooner than when I did. Thanks Paul!

Had a very great experience Nate help me out with the sectional sofas that my wife wanted for our 7 year anniversary will be coming back to him in the near future for other items on

Nate Lindgren helped us at Ashley - he was great to work with, he was very knowledgeable about the product we ordered and purchased! Great customer service ! Thank you

Nate Lindgren was so awesome helped us fill our house up and match everything together!!!!

Nate was very helpful.

Nate in Grand Forks was very easy to work with and we did not feel pressured while looking for new furniture! Great experience!

Paul Who is very helpful and knowledgeable.

Jonathan did an amazing job showing us couches we were looking for. He knew our taste and budget (even considering our pet situation) and showed us the PERFECT COUCH for us!! Thank you for such AMAZING service!!

Great guy, very knowledgeable, 2nd time I have come back to see him!!! Johnathan!!!!

Shane and I went in to Ashley looking for a new living room set. Paul F found us exactly what we were looking for with an awesome deal and perfect customer service!

Nate the salesperson was awesome to work with.. was very knowledgeable and to the point and got us the best possible price.. kudos to you Nate

Paul was phenomenal to work with. Seriously the kindest person! Will definitely be back to work with him again.

Dustin Mason the store manager has helped us tremendously! He gives us great deals doesn’t push something on you that you don’t want!

Worked with Tre Morris. He awesome at directing customers to what they are looking for.

Tre was very kind, personable, and helpful! Thanks to him & the team.

Nate was very courteous and knowledgeable and I would work with him again!

Nate was extremely helpful when we went in to get bedroom furniture. He made everything easy to understand and got us completely set up with what we needed!

Nate was such a huge help tonight! He helped us find the perfect headboard when we gave a very poor description of what we were looking for.

Tre is awesome!!!

Nate Lindgren was very helpful with guiding us through the many options available and ultimately find the sofa we loved.

Elissa Day was an amazing help! She explained everything very nicely, took us through all the options, and was super patient as we had both of my children with. It was my first furniture store purchase ever and I’m glad she was the one to help me! 🙂

We have bought several pieces of furniture from Ashley Homestore in Grand Forks. Hannah has helped every time and has been amazing to work with. She is super nice and friendly, can answer any questions we have. I would highly recommend going to see Hannah of you are looking to get new furniture for your home! :)

We have had a great experience buying furniture here! Hannah helped us pick the perfect chair for our first son's room. She did so well helping us, we ordered a second one from her for baby number two's room!!

Hannah is the best at Ashley! I have made many purchases there throughout the years and she’s so knowledgeable, so on top of things, great at communication and just makes my experience absolutely fantastic with her bubbly personality. I send all my friends and family to Hannah specifically. Highly recommend!

We got all of our furniture from Ashley Furniture earlier this year. Hannah was wonderful to work with. She was kind, knowledgeable, and understanding. Even helped us when we noticed that something was wrong with our couch. Hannah is the reason we will be back for all of our furniture needs! Hannah, you rock!

Hannah was awesome to work with. Not pushy but very knowledgeable about different items. Will be back and only asking for her!

Could not be more pleased! The store was fabulous, the staff was excellent, delivery and set up very efficient. I love my purchase, it is better than I ever imagined in my space.

Nate was awesome!! Super helpful, not pushy what so ever, over all a great experience!

Paul was really great to work with. Very knowledgeable about all deals they were offering and a lot of energy. Highly recommend working with him if you are looking for new furniture.

Lance was super helpful! He does a great job explaining products. I've also worked with Hannah. Love going to Ashley Furniture in Grand Forks!

Elissa went above and beyond to help us find a bed, loveseat and chair on super short notice. She was great to work with. I would definitely shop with her again! Thanks Elissa!

Lance Haugen tries hard to help me. Very friendly salesman

Great service! Nate was so helpful!! He was quick, efficient, and showed us plenty of options so that we could find the best deal!

Paul was an awesome salesman! We had our three kids with and he was so patient with us! Highly recommend him and Ashley Home Store! He got us a great deal and did everything we asked with no pushing whatsoever!!! Thanks Paul!!

Nate was great! Very helpful and always around to answer questions and help out.

Trey & the guy that helped us before him were great ! thank you so much

Tre was great to work with. Fast, friendly, and knowledgeable.

Great Experience! Worked with Nate and he talked us through the whole purchase process. Was very professional and respectful. Would definitely recommend Nate for anyone interested at shopping at Ashley Homestore!

Tre was awesome to work with! Best customer experience I have had with any furniture store.

Jonathon was a very helpful knowledgeable salesman. Walked in and he was responsive from the start and found me what I wanted

Tre was great, easy going and no pressure.

Tre was so helpful and made buying a couch and table very enjoyable! Definitely going back to him for furniture in the future!

We went in looking for a new couch and Nate L. was incredibly helpful! We showed us multiple different options in the style we were looking for but we never felt pressured or forced into buying in any way. We eventually found one we liked and he was more than helpful and flexible giving us different financing options.

Highly recommend!! I had the pleasure of working with Katrina, and she was so helpful and knowledgeable. Very positive experience.

Such a great place I got my first bed and I love it so much thank you Katrina!

Went in to get a comfy chair and left with a sectional. Great price and great service. Our sales rep Alex was amazing. Super polite and helpful. So happy. 🥰

Greg Hult was great to work with. He knew his facts, was not pushy and was willing to find out any information we needed! Thanks, Greg!

Grandforks Ashley homestore is great, I love the selections they have, they hold a wide range of furniture if it's for the living room, dining room, or bedroom they have what you need, Hannah Kirkeby is my go to person, she has great customer service skills, everything in home is from Ashley homestore, I most definitely will be back in the near future for more stuff. I love this place, you gotta get the Sealy hybrid mattress for $2600 in the king size, with the adjustable base total game changer, one down side you will not want to get out of bed when the alarm goes off trust me... Thanks Hannah for everything you do for me and my family your awesome..

Loved working with Hannah! This is my second time working with her to find furniture and she makes the process so easy and enjoyable.

Ashley HomeStore in Grand Forks is so amazing. Salesperson, Hannah, is even more amazing! Hannah helped us do an exchange two years ago and when we came back this year to buy a bunch of items, she was right on track to help us with what we needed. We are not fond of pushy sales personnel. Nor do we want to be ignored. Hannah is the perfect balance! She seems to know when we need time to think about our choices, but is there to help and/or look things up for us when we're feeling a bit lost. We think we likely took up her whole shift choosing our furniture! Thank you, Hannah, for making what might have been an overwhelming experience, a fun day of furniture shopping!

We had an amazing experience at Ashley’s today. Nate was wonderful! He was very kind and helped us a lot. We will definitely be back!

Tre was super helpful with me finding a mattress and bed frame! He got me in and out quick which was what I was trying to do, but I could tell was willing to take the time to find out what was good for me. He was very nice and polite as well, and I am always happy to come back here for my furniture needs!

Very friendly and helpful staff! Had a mixup in the order and within no longer than an hour, I had the item in my house. 10/10!

Have to order it in and it takes weeks to get.

Greg Hult was a pleasure to work with. Addressing both our delivery and disposal needs.

Bill Guptill was a phenomenal sales person.

Greg Hult was a lot of help. A good sense of humor is needed for good sales.

Worked with Elissa to buy a mattress and box spring. She was absolutely great. Needed a bed today and was able to get one!! :)

Elissa made getting a bed super easy! In and out and at a good price!

Our Home Furnishing Consultant, Tre M., was beyond helpful! With his help and expertise, I was able to find my dream couch. I honestly would let him watch my kids, he is so friendly and down to earth. Definitely would recommend people to have Tre help them looking for any furniture!

I went with my sister the previous week she got a couch and our helper from the store was rude and didn't even have time to assist us , it took us 2hrs for him to finalize .They have variety of furniture , so I went in today . My recommendation would be going in And ask for Lance , He gave me the best service ever . He had multiple customers at the same time but he did his best to accommodate all of us at once . I got me my Headboard , foot board , rails and a new mattress .with his recommendation I got the best mattress I'm extremely happy .

Had the best experience and super great customer care at this store.Lance is everything,he knows his work and super nice.He makes you feel at home

Greg was great to work with. No pressure at all and answered all of our questions. We'll definitely be back.

Awesome store with a huge selection ! Greg Hult was also very helpful! We explained what we were looking for and he led us right to a couple of perfect options for us! Would definitely recommend this store and to ask for Greg!

Great help by Paul, and fast and smooth proccess.

Great service,Great prices,big selection.Found a sofa for my mother in 10 min said we'd take it and out in10 m0re min.great service from tye.Thanks Tye

Tre M. was absolutely amazing! Answered all of our questions and was very patient. He is a great asset to your store!

I love shopping at Ashley Furniture. Tre was very helpful in helping me pick out a new mattress.

We loved working with Elissa! We love our couch (:

Quick stop to look at a couple chest of drawers. Ended up ordering a couple end tables. If you are looking at purchasing furniture, be aware, you may have a substantial wait until it arrives.

Nate Lindgren has probably been the best help and salesperson I have ever met. Went above and beyond, found the BEST deals, just all around awesome! I will definitely be back to shop more! Unbeatable prices and outstanding customer service. Exceptional experience at Ashley’s tonight. Thank you!

We loved working with Jonathan. He was super knowledgeable and friendly. We would definitely purchase from him again. Loved that we could mix and match dining table and chairs to get what we really wanted. Thanks for the great service!

Tre was great and extremely helpful! Amazing experience!

Jonathan Staebler was very helpful and was very informative. Got us in and out quickly and pain free for a good deal!

Jonathan helped us get our mattress and made it a smooth transaction for us!

Did a great job helping me find a couch within my budget and getting it to me in a timely manner. Thanks Jonathan!!

The staff at Ashley is top notch. Very helpful with picking out the right piece of furniture. I buy all my furniture here because of the great customer service

Issues with clerk

Update II: After my complaint below, Ashley Furniture called me and helped me solve the problem I was having. They were very friendly and communicative. In fact, when my couch did arrive and ended up being too big for my apartment hallway, they worked with me to find a better couch and gave me a great deal on the new one which I really appreciated. And the delivery teams were so friendly and efficient. They were in and out in 10 minutes flat. It completely negated the issue I had with them earlier. My only advice is that people check the couch when it is delivered. When my couch came, there was a small tear. Luckily, I have the warranty and could get it replaced if the tear was big enough for me to bother with, but it is a reminder to double check your couch just in case. Overall, despite the bumpy start, I feel like the company did all they could to help me and were always friendly, so I would shop there again. Update: This is a classic case of don't review the store until you get the product. It turns out that the associate I was working with made the false promise of guaranteeing when I would get my couch delivered. Even though we made the delivery date set for this weekend (which is also printed on my receipt), it will now be delivered later than originally stated. I feel like I won't see my couch at all at this point. When I called the company asking about the delivery date, I felt like I was gaslighted. They kept telling me that 'no associates can't make promises of when couches will be delivered. No associates don't set dates for delivery'. As I said before, it literally has the supposed date of delivery on my receipt. I feel like my experience has been a mess of false promises and miscommunications. Old post: Jonathan was wonderful. He went back and forth and back and forth checking stock for me and answered my millions of questions 👍👍👍

Trey was one of the employees that help my girlfriend and I and he was very polite. His sales technique was excellent. I never felt that we were being pushed to buy some. He aloud us to buy on our own terms. And helped us save money in the process

Tre Morris is a great help. I appreciate your help

Bought neat pillows and Trey was cool!

Just bought my first piece of furniture with my significant other. Tre hooked it up and helped us find exactly what we needed.

UPDATE*** Received my first piece of furniture on Monday. Today is Wednesday, February 23, 2022. Thanks to Manager Dustin of the Grand Forks Branch. He took my order and handled it personally, he also gave me a better deal for the mishap that took place with his other employee. The rest of my furniture is supposed to be delivered in March so if that happens Ill come back and give Ashley a better rating. Thank You Dustin. To be continued... _________________ I went to Ashley Furniture in Grand Forks, ND just before Christmas 2021. However the furniture I ordered wasn’t in stock and had to be ordered. I didn’t really mind because I needed new furniture and they have nice stuff. I went through their finance plan, fillled out all the paper work that this Jonathon had gave me and before I left the store I made sure everything was handled. I was expecting my furniture still in a couple of weeks, it is now January 27, 2022. Haven’t heard from Ashley ever since I left the store. I called today to check on the delivery date to make sure someone was home when it arrived. This Jonathon tells me that my order was cancelled because I didn’t fill out a form for a first time applicant does when buying furniture through their finance program. Jonathon says they tried to call several times. No missed calls from Jonathon, gave my email address to them when filling out the paperwork, no emails. Jonathon said the finance person Chad tried calling as well but still no missed calls or any emails from them. I am very displeased with these two employees of Ashley Furniture, if I ever do business with Ashley Furniture again, IT WILL NOT BE WITH JONATHON and if avoidable will not be with Chad!!!

I was able to get a price match super easily with some chairs that I wanted to purchase. I got some great help from one of their employees Jonathan. He was a great help, super friendly, and got the price match we wanted. Great costumer service from Ashley HomeStore.

Tre Morris was a great and personable sales rep. He got to know what we were looking for and helped us navigate the inventory to find the perfect piece.

Tre was great. Thank you!

Tre was super helpful with helping us pick out a dresser!

I purchased a new sectional and while in route on the transport home the loveseat section caught fire on the trailer. The sofa section was received minor damage because we were able to put the fire out with snow from the ditch. Upon hearing this my sales rep Nate spoke with management and they graciously gifted me a new loveseat section and included free delivery ! I am BEYOND grateful and blessed and can't thank their crew enough! Over and above expected service. When my insurance company wouldn't assist you stepped in and turned a dreadful situation around. Thank You!

Buying your first furniture with your significant other can definitely more strenuous than I anticipated. Yesterday, my fiancé and I had the pleasure of working with Trey, after talking with him and telling him some of our personal habits and desires he worked with us by sharing his own personal experiences with different possibilities. After hours of sitting, looking and trying to imagine what could work for us Trey helped us narrow down and finally come to a decision we are more than satisfied. I absolutely do find us in the future going back it was a wonderful experience.

Very good and fast service..

Tre got me the chair

Trey & Kate are extremely helpful. Best customer service! :)

Such friendly & helpful staff! Highly recommended!

Tre all the way!

I've always had great customer service with Ashley HomeStore. I have bought multiple pieces of furniture from them over the years, and have had them go our of their way to help with any issues. Because of my past experiences there, we recently purchased a new loveseat knowing that we'd be in good hands. The salesperson, Tre, who helped us out was courteous and polite and helped us locate exactly what we were looking for and was able to answer all our questions.

Such a great experience. Normally buying furniture is stressful but Tre Morris at Ashley Furniture helped us with all our questions and was able to walk us through the whole buying experience and made it an enjoyable and successful visit.

The atmosphere in this place is amazing. Tre helped us out right away and left no questions unanswered. We were able to find everything we were looking for.

Nice store with huge selection. Could use more employees

Sales personnel were helpful and friendly, but I was not very happy to find the cabinet we had ordered needed to be assembled. If I wanted to assemble the piece, I could have ordered one on line. I sure hope this isn't the direction Ashley stores are heading.

Jarod was an amazing sales guy. The best part is he was more like a friend that’s for the customer. He definitely needs recognition and a raise and bonus!

Upon reading other reviews is seems Ashley Furniture in Grand Forks seems to have a history of delivering broken on incorrect items and then offering accepting their floor model as consolation. My experience is no different. I will never shop there again! I ordered a couch in spring and it arrived broken in early July. The bracket connecting the back to the seat was rattling around inside the back. I called and was told by my associate that it would be August before they could get the replacement part. I did not want to wait but didn't have much choice as everything was on back order due to the pandemic. Sept 9th the truck showed up to replace the broken piece, but the part wasn't on the truck. I called and was assured by the manager, Dustin, that it was no longer on back order and the correct would be in the following week. The next week came and went and again Dustin said, "he is very sorry, but they ordered the wrong piece again" for sure next week it will be there. Well, next week is today, and again "they ordered the incorrect piece" and I cannot get my correct piece until January. Dustin's suggestion was to replace my brand-new broken piece with their dirty floor model. Unacceptable! I cancelled my order for recliners that haven't been delivered yet and told them to come pick up their garbage couch from my house!

Upon reading other reviews is seems Ashley Furniture in Grand Forks seems to have a history of delivering broken on incorrect items and then offering accepting their floor model as consolation. My experience is no different. I will never shop there again! I ordered a couch in spring and it arrived broken in early July. The bracket connecting the back to the seat was rattling around inside the back. I called and was told by my associate that it would be August before they could get the replacement part. I did not want to wait but didn't have much choice as everything was on back order due to the pandemic. Sept 9th the truck showed up to replace the broken piece, but the part wasn't on the truck. I called and was assured by the manager, Dustin, that it was no longer on back order and the correct would be in the following week. The next week came and went and again Dustin said, "he is very sorry, but they ordered the wrong piece again" for sure next week it will be there. Well, next week is today, and again "they ordered the incorrect piece" and I cannot get my correct piece until January. Dustin's suggestion was to replace my brand-new broken piece with their dirty floor model. Unacceptable! I cancelled my order for recliners that haven't been delivered yet and told them to come pick up their garbage couch from my house!

We got the best furniture . They do have warranty for our new furniture . Plus you can buy protection to have them clean and fix any problems. 💯🍀

Staff was very helpful with finding what 8 needed.

Great furniture if you want to wait 6 to 9 months for a couch. Don't waste your time.

Nate Lindgren helped me find a couch sooner than December and communicated, even on his days off, throughout the entire process! He answered all of my questions with honest responses and made this process a smooth one- I definitely recommend working with Nate- thanks again!

Alex and katie will promise u delivery dates to get you to purchase the item and then the item will be on back order for months on end. Our order was delayed 3 times.

Katie was awesome! she helped so much! we walked away with some great furniture 😀

Nate Lindgren was so awesome to work with! He called us on his days off to let us know he was working on getting a sofa piece sooner than December. We will keep his card and call him when we need any furniture again. Thanks, Nate!

I couldn’t be happier that I walked into Ashley Furniture in Grand Forks yesterday. Nate went above and beyond, patiently spending a few hours with me to be sure I was shown all options. Thank you Nate for your expertise and professionalism - you made my shopping experience very pleasurable!!!

Tre Morris helped me and my husband pick out our dream couch and table! We loved working with him and will be back soon for more!!

Katie is wonderful, and knows her stuff. She watched over our transaction, as if she was purchasing for herself. Will be back again to see Katie.

Awesome place we've bought lots of furniture there

We bought a Dinning set with the help of Nate. He was very helpful he showed us the Dinning set options and clearly explained our financial options. Would visit again. Great place to get furniture.

Tre Morris was a great help with finding the perfect mattress for me. He is a bigger guy just like me and lead me to the perfect bed!

Katie V, in GF store was great to work with. She was patient, kind, knowledgeable, and gave us great input on our new massage chair. Her customer service to us is what will keep us coming back for more home needs.

Great experience shopping for a couch. Katie was so wonderful for kindly approaching us right away and was patient enough to my family and I look around! She definitely understood what I need especially since we’ve been without a couch for soooo long! So thankful for her!

Katie V. was extremely helpful with our purchase. She was knowledgeable, didn’t rush us and gladly showed us several items. Easy transaction—and a terrific deal. She will be our go-to at Ashley’s! 😀

Alexander S. (Specifically because there are two Alex’s) was AMAZING!!! He took the time to understand our needs and budget. He stayed the course and remained patient and excited to help! With a college students budget, options are usually limited financially… he put us at ease and gave us the best service “college money” could buy! Thank you Alexander!!!!

Katie was easy to work with, very friendly and thorough!! Great job

Tre was awesome during my window shopping day with my son (showing him the massage chairs so I could look in peace) and the following day when I returned to make our purchase!

Nice furniture.

Very little on hand, like most stores they cater to high end furniture.

Tre was very helpful

Tre was great, and efficient!

Great Service! Very helpful and polite during our experience! Also very knowledgeable!

Great service

We went to three furniture stores. Alex Thompson was the best. He was informed, he instantly knew options that were available to us and ways to get us the best deal. He helped us find what we were looking for. And they had the stock available.

Katie Vigness was the best sales person ever help us with everything

Customer service is great! Alexander was awesome!!!!

The Grand forks Nd store very helpful in Picking out love seat. However delivery On June 24. To Warren mn. Delivery Personnel were rude.

Katie V. was very helpful at helping me find a table that would look good in my new home and was able to get me a great deal!

Alexander was very helpful in finding me furniture within my price range and answering all my questions in regards to financing. Very great prices and easy delivery options!

Everyone I visited with at the store was extremely helpful and kind! My salesperson, Tre, showed me exactly what I was looking for and had me set up for delivery and anxiously waiting for my purchase in no time! He really knew what he was doing and answered all of my questions! Thanks for the help Tre!

katie was swift, down to earth, and SUPER helpful

Katie helped us out a lot! Found exactly what we were looking for within our price range. Very satisfied with the whole process of shopping at Ashley’s!

Moris great worker very helpful and knowledgeable.

Dustin was super helpful with answering all of our questions. He had great patience when we switched up what we wanted and made the purchase a smooth process!

Great service!

Katie was super helpful! We explained what we needed for our living space and liked all the available options. Within a short time we had decided on our purchase and can’t wait for it to be delivered.

Kate was so helpful with her knowledge for timing warranty etc nice to have good service.

Katie made my experience quick and painless! I told her what I was looking for and she guided me to exactly what I requested! Such an easy experience! Highly recommend visiting Ashley and working with Katie! 😀

Katie was so helpful and quick! Made our shopping experience that much better!! :)

Very nice customer service. You will enjoy your shopping here.

Huge inventory to choose from. Trey also price matched the sofa set that we are getting! Highly recommended!

Katie was awesome to work with. She gave us a price match with no hassle at all.

My family and I worked with Katie Vigness and she was one of the greatest consultant we needed . She was patient and treated any of our concerns as her own . She made us feel welcomed and heard . Great deals and conversations 🙌🏼

One of the easiest buying experiences I’ve had. The employees were easy to work with and very personable.

Thank you sooo much Katie Vigness! You made our purchase a breeze and we can’t wait to get our bedroom set! We will be back for living room later! 😊

Katie was easy to work with! Her dining room table suggestion was a perfect choice for us! We ask for Katie every time we shop Ashley!

Just upgraded our living room set! Katie Vigness also helped us buy our bedroom set a few years ago and BOTH experiences were seamless. Was accessible but gave us space, No pressure to buy and was extremely knowledgeable & efficient when walking us through purchase & delivery options.

Katie Vigness was great to work with. She gave good feedback and ideas. Today I was able to order a second item over the phone. The transaction was super easy and quick.

Katie Vigness at the Grand Forks store was awesome to work with! She made everything so easy and went out of her way to answer all of our questions. Fabulous

Tre was super helpful and very kind. Great customer service!

Furnishing Consultant Katie Vigness was exceedingly helpful from start to finish.

Had a great experience with Dustin!! Highly recommend! Ashley’s is the way to go!

Tre Morris was the individual who helped us out and he did a phenomenal job!! Amazing individual to conduct business with. Environment was inviting and everyone conducted themselves appropriately. We will do business with them again.

Katie was a pleasure to work with! Will be returning soon

Great place to shop. Mask needed vary helpful staff

Sales person was very helpful! I definitely will be coming back for future purchases!

This is a nice place to look at but has horrible customer service. I purchased a couch a few years ago and they asked if I had a pet (my roommates did). I said “the sign says it doesn’t cover damage” and the associate said “the pet protection does!” So I bought it. I finally decided to use it since there were some punctures in the cushion and they said “it doesn’t cover paws, jaws, or claws.” So I’m not sure why I paid for this as it was a complete waste of money. A chair I bought after this couch also broke on the first day I bought it from a guest just sitting on it, so it doesn’t have quality furniture either. Then, a few months later the other chair broke too! In the same purchase, I also noticed that the two vanities I bought were 1/3 the price and were sold at Walmart! I paid almost 500 apiece for two vanities and I found them for 180 dollars at Walmart. I nearly cried! Don’t shop here people, it seems nice but it is a disguise.

(Translated by Google) Three!!!!!!!!!! 👌🏽👌🏽👌🏽👌🏽👌🏽👌🏽👌🏽 (Original) Tre!!!!!!!!!! 👌🏽👌🏽👌🏽👌🏽👌🏽👌🏽👌🏽

Katie was super helpful and patient while we narrowed down our choices. Once we decided she helped us get a new living room set ordered.

I was helped by Alexander two different times. I am a college student moving into my own apartment, so I wanted something that looked nice but was still more or less affordable. He was really helpful and ended up finding things that were perfect for me.

Alexander was great and helpful! He was very patient and helped us find exactly what we were looking for!

Quick and easy service - plus a ton of beautiful options in their store. When you swing in make sure to request Trey - he’s awesome to work with!

I worked with Dustin in buying a mattress set for my mom. Working from Texas to North Dakota was not easy but Dustin was great to help me find what I needed. Great customer service!!!!

I bought a 7 piece dining set from you guys, Katie V. made it happen. I was in and out of the store in less than 5 minutes. Thank you, Katie!

Hannah made my buying experience very enjoyable.

Needed a couch. Told Hannah what I was looking for and she hooked me up. Super easy and will be back

The salesman was very polite and helpful. Great experience working with him and getting his help for a price match on my couch purchase!

Lance and Trey are the best!

Shopping experience was great thanks to our salesperson Hannah.

Furniture shopping can be stressful, but Tre made it such an ease!! He ensured I was getting the best deal they had available and was just a pleasure to work with! A huge selling point for me was he remembered my name and greeted me when I came back a few days later to purchase a coffee table. 10/10 would recommend a visit to this location and I especially recommend working with Tre! Stand up guy and does his best to make your dream furniture a reality :)

Love it here. Worked with Hannah for years. She has always been helpful and goes out of her way to get us what we are looking for! We will continue to come here and no where else...

Tre was a wonderful salesman, he helped us picked out the perfect couch set for our new apartment!

I would highly recommend Ashley! Their staff is fantastic and very helpful especially Tre. They work with you regarding delivery or basically anything you need! I was very impressed! And I will be going back!

I highly recommend the home store in grand forks it is beautiful and very organized. I enjoyed working with Hannah she is awesome and she will find exactly what your looking for and will go above to find something particular your looking for in furniture. I have referred family and friends to Ashley Furniture and haven’t had any negative feedback. Hannah is your girl for high quality service.

Absolutely love our furniture we purchased from Ashley and working with Hannah, she's amazing and knows what we like. We appreciate her help very much!!

Tre is the best salesman ever! I had a good time.

Great service. Tre was very helpful and very patient with me throughout the whole process.

Katie V. was awesome! Super helpful!

Hannah is the best! I’ve worked with her several times over the past 6 years and she hasn’t disappointed me yet. Last month I purchased an entertainment center that just did not fit the space, without question, she replaced it with another one. I can’t express enough gratitude for her wonderful customer service!

Just purchased a new couch, mattress and lazy boy from Ashley’s and I am in love! Hannah was absolutely amazing keeping us in the loop with where our furniture was and getting the pieces to us faster then we were originally told. Her follow up is amazing and we felt informed the whole time! Will definitely be shopping here in the future! Thank you Hannah!!!

great service!! great help from Tre Morris

Great service and friendly

Katie Jean Vigness, thank you for all the support you provided myself and my co-workers. Your knowledge of your product and professionalism was impeccable. And you have a fun personality. We will definitely recommend you to future clients. Thanks again.

I needed a new bed for my mother and didn’t know where to begin. Alex patiently and clearly led us through the many brands and options they offer at Ashley and answered our MANY questions. He helped us to make the perfect choice and got us the best price in town. The delivery men were careful, polite and conscientious. They did a great job on the setup of the frame, as well. Alex kept in contact the whole time. I will soon need a new bed, myself, and will definitely go to Ashley and ask for Alex again.

I went to Ashley's HomeStore to find a new bed. Tre asked me if I needed help with anything, I told him what I wanted and he helped me right away! He was very friendly and helpful!! Thank you for your great customer service and thank you for making it way easier then I thought it was gonna be!!

Alex Thompson was amazing to work with. He was very knowledgeable and friendly!

Alex is wonderful to work with. I needed mattresses and furniture. He gave me multiple options and helped me choose the best fit. Thank you Alex and Ashley furniture

Love this store and the variety. Hannah is the best.

We purchased a sectional couch, a split king bed, and a coffee table from Ashley furniture and all of these products are excellent! We worked with Hannah, who was very knowledgeable about their products and helped us with any questions or concerns we had. I highly recommend Ashley furniture. Ask for Hannah!

Just amazing customer service. Easily the best furniture store west of the Mississippi River. 10/10 will recommend to anyone who needs new furniture.

I love this place and definitely nice with their staff. Price is definitely expensive

Hannah was so easy to work with and made the buying process as smooth as a hot knife through butter! I will definitely be back for future purchases!

Absolutely fantastic service! I’ve shopped here so many times for different furniture pieces and they always help me find exactly what I’m looking for in my budget. I love shopping for their accessory decor items as well! There is always something I want to buy there!!

Thank you Hannah K for the wonderful service when we bought our couch. We love it!

My husband and I have returned to Ashley Furniture several times to purchase new pieces for our home. Each time Hannah has been amazing to work with. She is VERY knowledgeable and gave us some great suggestions on pieces that would meet our needs! I HIGHLY recommend Ashley Furniture and Hannah!

Purchased a sectional, coffee table and bed frame from here. I worked with Kate who was very helpful and professional. She showed me that many of their sectional couches can be custom configured virtually any way you want which I didn't know before. Lots of nice quality furniture in the store. Check them out if you're in the market for furniture.

Order online from their website and get free delivery

Got Great Deal Very Happy

Look elsewhere for furniture! We purchased a couch from Ashley and within 8 months of light use (only two adults living with it) the frame had broken. It look a month of calling customer service to schedule a technician to come look at it, another month of calling and an email for them to pick it up, and then we waited another two months to get it fixed only to get it home and find out that it wasn't actually repaired. The store originally was only offering to replace it or give store credit. After enough complaining and with resistance from the manager, they did finally give us our money back. In summary, it took a total of 15 calls between customer service and the Grand Forks store (I counted) and 5 months of dealing with this issue only to end up with no couch and a terrible experience. I should also add that with each call and email to customer service I was never once called back or updated on the status of my couch. It took months of calls and complaints to get anywhere with this company. Worst customer experience I have ever had and product I have ever purchased.

The couches are complete GARBAGE. Whatever you do, do not buy the grey couch that is on the side of their delivery trucks. We were simply looking to spend our hard earned money on a good, or at least, decent couch. For our family, and no one will even sit on the couch because of how disgusting the fabric texture has become. We purchased their "warranty" as well. The couch has deteriorated before our eyes in less than a year. All they have done is say they will replace the cushions which is just replacing it with the same crappy fabric and will just happen again.

Staff is very friendly and kind, but don't purchase the extended warranty. They'll claim it covers everything but when a claim is filed the guardian (the warranty company) will only cover stains.

My mom: ordered a coffee table... came just fine. Ordered a end table and they keep telling her it keeps missing the truck to be delivered to the store... which isn’t a big deal but annoying. So i purchase a table... had to wait two weeks. put the thing together and it doesn’t fit. I was told it was a “manufactured defect” and I have to bring it back and they will order me a new one. Thanksgiving is next week... real nice! I feel they should come get the table and deliver the new table and put it together! ( was never offered) First time going through them and I will never do it again. The bar “g” on the table is to short, and they can’t take anything off a display. So bull. Plus the stools that go with it won’t be in until the beginning of December.... I’m sure I will have problems with the stools as well... UPDATE. the replacement table they ordered that I had to wait 2 weeks for was defected as well. I call them again and they said they would order another one. Manager got on the phone and said I could come take pieces off the other defected table I had. We go into the back and they literally just threw the table there and it was all scuffed up and damaged. I rolled my eyes and said whatever I’m sick of waiting. Now my stools where suppose to be in on 12/4. Weren’t in I was told they would be in on 12/7. Not in. They called back a couple days ago and said they will be in after Xmas because they had a mix up at the shipping place. NEVER EVER going through them again. If I was you I would go somewhere else.

Prices and selection were awesome. In-store experience was another matter. I thought it took way too long to be helped, and I spent far more time waiting than I did looking around. Also, I thought the staff was a little bit unprepared/unprofessional when it came time to purchase my item; they were not sure of the shipping price, so it appeared as if they just guessed it! I am excited for my item to come in as I know it will be quality, but I will most likely not be shopping there again.

If I could give negative stars I would. I needed a lift chair for my dad. I found one at the store and asked If I could buy it. They said that they couldn&'t. I asked them to see if there was a place in Minneapolis because my husband and son could pick it up and drive it up to GF. I waited patiently and had thanked her for trying to helpout. She finally came back and said,&"There is a district uti in center in Fridley.&" I asked what time it closed and she rolled her eyes at me and said, &"I don&'t know 6-7.&" I looked at her and said thanks but you are rude and that we were done. If there is only one chair and 1 chair at the distribution center, why couldn&'t they just sell it and get that one for the floor model? We walked out and went to Home of Economy and bought a great chair and had EXCELLENT service. Shop local and you get what you pay for...good product and kindness.

If I could give negative stars I would. I needed a lift chair for my dad. I found one at the store and asked If I could buy it. They said that they couldn't. I asked them to see if there was a place in Minneapolis because my husband and son could pick it up and drive it up to GF. I waited patiently and had thanked her for trying to helpout. She finally came back and said,"There is a district uti in center in Fridley." I asked what time it closed and she rolled her eyes at me and said, "I don't know 6-7." I looked at her and said thanks but you are rude and that we were done. If there is only one chair and 1 chair at the distribution center, why couldn't they just sell it and get that one for the floor model? We walked out and went to Home of Economy and bought a great chair and had EXCELLENT service. Shop local and you get what you pay for...good product and kindness.

Alex was really helpful while we were looking for the right dining room table for our new house! Super friendly and informative. I've always had good experiences here.

Today I stopped in Ashley looking for a new sectional. Katie was so friendly and such an amazing help! She helped me find the perfect sectional for my space. Thank you again for all of your help Katie!! Looking forward to working with you again in the future. :)

Labor Day sale. Best deals we have ever found and awesome service!

Bought a sectional in July and paid extra for delivery, was told my sectional would be in around end of August. Called today and they are waiting on one piece and it won't be here until mid October now. I get that things get delayed, but I am without a couch and would have went elsewhere for a sooner date. Didnt receive a call that it was going to be a month and a half later!

Great customer service

I have shopped at Ashley for years. Everyone is extremely knowledgeable, helpful and Friendly. The quality of the furniture is an excellent value for the price. My family room furniture has been well used over the years and still looks like the day I bought it. The staff at Ashley always will greet you with a warm hello and are happy to answer any question. I will continue buying all my furniture at Ashley!!

Granted this is during Covid-19 so I'm a little understanding that the product may be delayed but when u tell me 4-6 weeks and I'm the one having to call back after the end of each time frame that's unacceptable. We are on week 8 now and I called today to find out that it may be in soon possibly the next couple days. The worst part about this is the previous furniture for the room we bought this for has been sold and gone now for a at least 4 weeks. When I purchase this the customer service was great but since I did that the service has been awful and at this point so far they are going to eat the delivery fee for this product but to me that's not enough for this run around I have received.

Terrible return policy. Lost over $300 when I returned a mattress set when the top mattress sunk in after only two weeks. We had to settle for one that cost $300 less and they refused to give us back the difference.

My father and I bought a recliner for my mother from Ashley. The staff was very friendly and had told us that in two weeks the recliner would be delivered to my parents home. Two weeks go by and we don't hear a thing, no one called us or let us know that the order we placed hadn't even been fulfilled yet. We had to call them to find all this out. They then told us sorry and that it would be delivered in two more weeks. Second date rolls around and we hear nothing again, my father then decides to go to the store to figure out what is going on. He discovers that magically the recliner was delivered to the store that day once he confronts the sales rep about it. The sales rep then tells him that in one more week they can "try" and have it delivered. We did end up receiving the recliner a week later but I hate being given the run around. If something is delaying the product, just let us know. We are reasonable folks that will understand, just don't leave us in the dark. Each of these dates cost us a day. We had to move things around each time to make sure someone was home only for it to be a waste of time. So to close, if you buy anything from them, don't expect it to arrive any time soon. We will not be purchasing anything from them in the future.

Stopped by Ashley Furniture to check out some mattresses. Thankfully Lance is a great salesman and treated my family with respect and definitely was very helpful. Thanks

Had a great experience!!! Thank you soooo much Tre Morris!!! He made my purchase easy, stress free, and answered all my questions. He was awesome, knowledgeable, personable, attentive, not pushy, and soft spoken. Tre you rock and you should get employee of the year!! THANK YOU more than you know. Atmosphere of the store layout is so warm, great lighting, upscale feel, and ambiance of quality. I looked at other places in town and prices didn’t compare to Ashley’s pricing, quality of furniture, or sale deals!

Bought a living room set from them. A year and a half later the hinge on the couches center console broke. I called them up and they were extremely friendly, but explained to me that it only had a one year warranty and unfortunately couldn't fix it under warranty. Two days later I recieved new hinges for my couch from them. What a surprise!! I realize that they didn't have to do that, but talk about taking care of their customers!! I will definitely be going there for all my future needs.

There is NO customer service...I was on hold for over an hour 3 times to just be hung up on. Day before I called and was hung up on 6 times without anyone answering at all. HORRIBLE...don't waste your time

We bought furniture for our new house on Black Friday. We have had nothing but problems ever since. We have had our furniture for only 4 months and it’s falling apart. Everytime I contact the manager they transfer me to a third party to whom I guess we purchased our couches from, and have yet received a call back. We purchased them in the store and picked up ourselves. I will NEVER be purchasing from this place ever again! WORST experience ever!

Cindy, Lance and Chris have all been helpful the times I have been in the store. Lots of nice furniture and accent pieces.

Daisy in the office is rude and doesn’t offer much help, however, Lance (salesman) is great to work with.

Cindy is a true professional out there. I showed her what I was originally looking for, and she said she didn’t have exactly that, but she showed me several options and found something way better for $3 more. She listened to understand what I was trying to accomplish, and offered solutions that I didn’t even know existed while saving me so much time and money. I was super impressed with how well she knew what product was in the store, and exactly where to find it. I would have been wandering for hours to find what she led me to in minutes. Great store, clean place, and I’m very, very impressed with Cindy Newton out there. Go see her for all of your furniture needs!

It is a great pleasure shopping furnitures at this place, staff are very friendly and helpful, specially thanks to Dustin Mason and Alex Thompson. Dustin helped me to find the exact color for my new couch which I was trying to set it with my old one that I had bought 3 years ago! Everybody is doing very professional. Thank you.

My wife and I went into Ashley Home Store a couple of times looking for living room furniture. In talking to the sales person we were very straight up forward in what we were looking for. We want something that will fit us, last a long time and with me big enough so I can rock our two (2) grand babies. On 11/12/19 we made our purchase of 2 recliner rockers and a recliner couch. We received these items on 12/17/19. Ten (10) days later I was back in the store talking to our "sales" person about a reclining rocker that was just for me. Yes it broke - bottom fell out of it. So this is what I got out of this sales person "Yes we'll replace it but you'll have to wait 3 to 5 weeks" Let me tell yeah something they were so excited in telling me about my wait that I was waiting for the ticker tape parade to start - however said I wasn't amused at all. But that's not all ... It wasn't a week or so later when I returned talked to yet another sales person informing them that this "chair" wasn't going to make it till the "replacement" comes .. . this time the lower back support let go and now this "brand new" chair is starting to look like my old one that was 15 yrs old ... is there anything we can do. Brought in pictures and everything to show. Answer: "I'll take your information and let the manager know" Well it's been well over a week and no follow up. Since then the foot rest support frame has bent on the right side. So when you bring it up, your left leg is higher than your right. Today this said chair made yet another death move - now when you lean back to rock it makes a popping sound and it falls all the way back like you are in the reclining position (but not) and you have to really lean forward for the "chair" to come forward just so you can get out. But wait there's more - you can feel it shift to one side as it comes up. Over all this $800.00 dollar chair is a piece of garbage, no customer service even though I purchased the "platinum" protection plan, no follow up, no "Can I send our repair technician out to see what he can do to help you out until your replacement comes" no nothing. Let's just say I'm ready to call them and have them come and get it. It'll be sitting outside my home in the snow bank. UPDATE (01/17/2020): Tuesday 01/14/2020 I received a call from the store manager. In short he didn't realize the amount of trouble I been having with this recliner. After a brief phone conversation I returned to the store that afternoon and visited with him and the sales rep who sold me the furniture. I was given a couple of different options (1) wait out the time for the new chair to come in (2) Pick out another chair. In calling my wife to talk over the options we offered to go for the replacement of what we bought since there was a couch purchased to match, since all of the mechanical device are the same for every chair. Furthermore this store offered me up the floor model to use until my replacement chair comes. Due to their delivery schedule I had to wait till Friday to get it. Well here it is Friday and wouldn't you know it we are in a blizzard warning. We are expecting (got) rain, high winds (40 - 50 mph) and somewhere between 4 - 6 inches of new snow. Since this was the case and in truth I figure I would have to wait - however my wife called the store to confirm if we were going to see a delivery today. She was told that the chair was coming between 4 and 6 PM as promised and wouldn't you know it, the driver called a half hour ahead of time and the chair is now in my living room. The weather didn't hold them back and the delivery guys were great. Thank you Ashley for stepping up, my granddaughter already had her nap with me in the chair. More update to come.

They have the best prices in everything compared to other stores and the staff is so friendly and helpful!

Very helpful staff.

Huge thank you to Cindy !! I had called earlier in the day with some questions and Cindy was very HElPFUll on the phone and when we got there in person! She greeted my husband and I right away !! We felt confident that she had answered all our questions and we are very happy with our purchase. We will definitely be doing business with her and Ashley’s Furniture again!

Since I try to focus on the positive aspects of businesses and I don't like to completely fault a store on an error, I usually never give bad reviews. I don't really want to unravel my whole experience with them because it was so disheartening, but Ashley Fdid seem to do everything they could to make my move in to my first apartment a struggle. My boyfriend and I have vowed to never purchase from this company again. We will happily find other options.

Poor quality.

Dear Lance, Thank you very much for the outstanding customer service you provided me with my committed attempt to locate a pillow to match the one I had purchased in MN. You were very professional and went above and beyond to follow up with me; and you exceeded my expectations. I have been a huge fan of Ashley Furniture and your kindness and top notch service makes me an even bigger fan. I will be sharing my positive experience with all my friends and family and will keep Ashley Furniture at the top of my list for future purchases! Thank you for a job well done !! Karen E.

Sales person polite, but then disappeared. Guess they did not need our business at the time.

Employees are friendly. They have a good selection to choose from. Most of the furniture here seems to be good for the price.

Super accommodating! Our salesman’s Alex Thompson went above and beyond when it came to getting a new couch and bed. I was in the process of moving and he was incredibly helpful during this process making it super easy for me to not only contact him but change my delivery location multiple times without any hassle! Thank you for a great experience Alex!

Paul was absolutely wonderful to work with! We weren’t exactly sure what we were looking for, but Paul helped us find exactly what we wanted! He was even able to help us find our new mattress! He really tries to connect with his customers to help them find the best match and I highly recommend working with him!

Great experience! Chris met and greeted us at the door and explained where item locations are for what we wanted. Best thing is after the meet and greet, Chris left us alone to explore, try furniture out, and discuss our furniture needs. Chris did check on us approximately 15 minutes later with a few purchase suggestion. Would definitely buy again from Ashley and Chris. Lastly, the delivery was smooth...our three pieces made it to the house in 4 days.

Tre is a great salesman. He is personable and pays attention to the needs of the customers as opposed to other places that look at the customer as a commission.

Very, very bad customer service! They told us a delivery date, didn’t deliver it, said it was on back order. Now it’s pushed back even more. Our new bed is being exchanged and now have to wait two weeks for that. Lousy customer service and if you want anything have to wait 2-4 weeks for it to be delivered. Spent enough time and money and would not refer them to anyone! They haven’t even really apologized or tried to make it better or right. Seriously terrible experience!

We have bought furniture 3 different times in the last few months from Ashley Furniture, and always from Hannah! She is amazing! She provided excellent customer service, extremely helpful, very knowledgeable when answering our questions, and made sure we received the best price, matching the online price, which was substantially lower. We will be purchasing additional pieces of furniture in the near future and we will be looking for Hannah as she is so amazing!!!

When I walked into the 32nd street Ashley Furniture store and started browsing within just a few short minutes a very pleasant and courteous Lance Haugen, a sales representative asked if I needed any assistance. And I did. Our conversation started with me asking for the least costly selections for couches. I told him I was looking to temporarily furnish a home I've rented in North Dakota so I didn't need anything dynamic or expensive as I'll just have to re-sell it after my year long job commitment has expired. I'm not sure if their sales consultants work on a commission base or not (most do) but his attentions did not falter regardless that I was looking for "the bargain" section of the store. He was committed to helping me find exactly what I needed and in giving me the best pricing that he was able to give. I needed a couch and box springs. He showed me all the couches they had within the perimeter of my budget and ordered a cost effective box spring from the on line store. In addition to that I wanted to see end tables, entertainment centers, every desk and book shelf they had in the place though sadly I did not end up buying any of them. However, his expertise of the merchandise layout saved me at least an hour of how long it would have taken me to locate those items without his help. Lance was professional, patient, humorous, knowledgeable of the showroom stock, service oriented, and gave me his full attention from the start of my shopping experience to my final check out. I highly recommend him if you're looking for top notch customer service. And, trust me, I've shopped at every store in Grand Forks that sells furniture, Ashley Furniture has the largest selections, a huge inventory, lots of diversity, a rainbow palette of color selection and the ability to order from their on line catalog / warehouse to offer more selections beyond what they have in store. The pricing was also very competitive and beat most of the other stores I shopped. This 5 star rating has been earned. Thanks again Lance and Ashley Furniture for catering to your customers. Terri Ann Bird

I came into the store yesterday to pick out a new mattress, and I had a list of furniture I had found online that I had chosen. All of which was picked with desperation. Katie Vigness not only helped me find a beyond perfect mattress, she spent HOURS with me picking out a whole living room concept. She made absolute sure that I didn't rush through any decision, and she knew what I wanted and how I wanted it, before I did. She truly listened to every word I said. I kept apologizing for taking so long, which she replied, every time, "it's my day job.' 14/10 would promote her to Life Coach.

I bought two bedroom sets about three years ago. The experience was seamless, everything showed up on time and was accounted for. I CANNOT say the same for our recent purchase. We purchased a smaller sectional mid June. It had a small chase and and ottoman. We walked into the store and knew exactly what we wanted pretty easy sale if you ask me. We purchased and selected our delivery date at the end of July. The delivery did show up on time however the chase was missing. I’m not sure how many people order couches with a side missing but that’s how it was delivered. I called the store to find out it was never ordered, which is still perplexing. We were told it could take another 3-4 weeks but they “Will try to get a rush on it.” I checked in a few days later to receive a more concrete answer and was told they did get the rush, we would have it late the following week. NOW my husband called and was told that it would be a couple of weeks, they are behind and it’s a special order. I understand mistakes happen, but in these situations there has to be a better answer then you can sit another four weeks with half your couch. The mistake was not ours, and we spent what is a pretty penny to us on it, and I’ll be making our first payment and I DONT even have the entire purchase. I think there should be a better process then “we aren’t sure when it will get here.”

Great service

6 weeks it took to get my furniture and they got my order wrong wow! I called here and the salesman tried to pass the buck to another. I know what I ordered and the salesman didn't listen and ordered it wrong and now I have to wait another 3-6 weeks for them to get it right? I depended on this set for the company Im getting in 2 weeks not 3 -6 weeks. I am now going to cry! (10 days after the incident)...Now after calming down some, I will add the fact that a short time later they called and apologized and although it did not changed the mistake they made the sales person did try and make it " right" I will have to give them a small thumbs up for contacting me after the fact. The salesperson said they were going to send me a gift card but it has been 10 days and I haven't received it yet.

this place doesn't even deserve one star, the amount of negative attitude i received from the employees here was enough to ruin anyone's day. i waited the allotted 2-5pm span for my delivery, only for them to arrive at 4:45pm WITHOUT my f***ing mattress (and mattress cover, but whatever) so they had to run back and grab it, problem solved by 5:30pm. the next day i went in to the store to retrieve the mattress cover.... and i'll leave it at that , worst experience ever. 0 stars, zero stars, that means none. xoxoone unhappy customer

this place doesn't even deserve one star, the amount of negative attitude i received from the employees here was enough to ruin anyone's day. i waited the allotted 2-5pm span for my delivery, only for them to arrive at 4:45pm WITHOUT my f***ing mattress (and mattress cover, but whatever) so they had to run back and grab it, problem solved by 5:30pm. the next day i went in to the store to retrieve the mattress cover.... and i'll leave it at that , worst experience ever. 0 stars, zero stars, that means none. xoxoone unhappy customer

Great furniture store that's made by its people. Solid selection at reasonable prices. Cindy was great, knew where she was going and what to look at. She greeted me at the door, let me take my time and figure out what would work best for me, and did great at showing me solid selections for matresses at the prices I needed. After I recievedy matress, I got a really nice postcard that sealed it all up. Overall great experience with no hassle, despite me being an entirely naive college student on his own for the first time. I will likely return when I need to find more furniture. Great work!

Since I try to focus on the positive aspects of businesses and I don't like to completely fault a store on an error, I usually never give bad reviews. I don't really want to unravel my whole experience with them because it was so disheartening, but Ashley Furniture did seem to do everything they could to make my move in to my first apartment a struggle. My boyfriend and I have vowed to never purchase from this company again. We will happily find other options.

Since I try to focus on the positive aspects of businesses and I don't like to completely fault a store on an error, I usually never give bad reviews. I don't really want to unravel my whole experience with them because it was so disheartening, but Ashley Furniture did seem to do everything they could to make my move in to my first apartment a struggle. My boyfriend and I have vowed to never purchase from this company again. We will happily find other options.

Very helpful staff! I bought a mattress on the Memorial Day sale and my back hated it! I called and asked if there was anyway of exchanging it! Hannah, who I bought the mattress from was awesome and helped me find a new mattress!

I walked into the store and everyone was so very helpful!! I ended up working with Cindy and she was amazing!!!! I needed everything from a new kitchen table, sofa, beds and more!! She helped me out with everything according to my budget and also checked online for me for the best deals she could give me and honored those!!! I highly suggest Ashley, as I have purchased many item’s from them in the past and all have been amazing quality and hold up their value!!! Also if you can qualify to finance, it is 0% interest for a year!! Bonus!! This helped me out so much as well!!!!

Hannah was awesome and took great care of us! She was honest and patient...awesome customer service!

Hannah was awesome and took great care of us! She was honest and patient...awesome customer service!

Lance was very helpful

My husband and I absolutely LOVE going to Ashley's for all our furniture needs. Hannah is amazing to work with. She is super nice, helpful and always answers all our questions. Over the years we have purchased our living room set, two bedroom sets and a dining room set. Our most recent purchase being a new bed for my son and a new dining room set which was just delivered and set up today!! I couldn't be more pleased with purchases and will continue to go to Ashley's for all our future purchases as well.

We feel so well taken care of by Hannah. She works hard to make sure our purchases arrive in excellent shape, offers us superb pricing for our clients and is so welcoming and pleasant to work with. We especially appreciate it when she takes the time and effort to find what we need at other Ashley stores. Hannah is chcf bbcbfusqazertainly an asset to your company and to our shopping experience at your Ashley store. Thank you and thank You Hannah!

Ok stuff I guess

Very friendly, staff is well knowledged , beautiful merchandise

We worked with Katie V. to buy a sectional and a new mattress. She was professional and didn't push us into a certain product. She listened to our needs and help pair furniture to what we were looking for. She also helped us understand the pros and cons to each item of interest. She followed up on the day of delivery and after things were set up. I highly recommend working with her!

Katie V. was awesome helping us find a new mattress. She was educated in the diffrent types of mattress they had available, took her time letting us try them out and made sure we found one that would help with my husband's bad back. She was friendly, explained the financing options and made our overall shopping experience great. I look forward to working with her again in the future.

Great store and wonderful customer service. Stopped in looking for a sectional and Katie was very friendly and helpful! Found what we were looking for within a few minutes of chatting! We love our new sectional!

My experience at Ashley furniture was absolutely wonderful. I met a little girl and she met the 1.5 year old that I was watching run around the store. I tried hard not let the little one fingerprint all the furniture. It was really neat to see these children interact. My niece purchased a nice bed. Love the lamps and coffee tables.

A selection so vast you could find something for everyone. Lance was a great help to find exactly what we need.

My fiancé and I worked with Hannah at this store and she was amazing! She worked with us on when we will need our furniture and helped us understand everything involved with the transaction! She even helped us understand the protection plan very well too! Will definitely shop here again!

Very helpful place!

Ashley nice

I ordered a sectional back in November for my sister. The first time they delivered it, it was ripped in multiple areas. They had her keep it until they could deliver a new one. The have attempted to deliver this couch going on 4 times and every time it has been ruined. I asked to be compensated for having to wait 3 months so far for undamaged furniture and they agreed to adjust off the $50 delivery fee. I don't think this is a fair compensation for all this trouble considering she still doesn't have her undamaged furniture! I will never buy furniture from this location again and i will be passing my experience along to family and friends.

Very cheaply-made products! On our second table top now, the first one was chipping the second day we had it and hadn’t even aten a meal on it! Just now when inspecting new table top I noticed signs of the same chipping in a small area and I haven’t even touched it! Also, purchased a huge sectional with reclining ends but one of the ends was back ordered and just received that today also and it won’t even open to recline, something is stuck! I’m pretty sure something brand new shouldn’t be this way. I don’t know what to do at this point. If I could rate them lower then a 1, I would! We paid good money for these products and was expecting quality goods! Will never shop here again!

Katie was such an amazing help at the Grand Forks store! We went in to look for a bed the same day we bought a house. She explained different beds, the difference in what their made of and most importantly price. She had all of her facts straight and help us find the right fit for us. We were in and out in an hour! Katie takes her job seriously, she knows what she's talking about, and she always has a smile on her face!

Katie is awesome!!

Hannah is wonderful to work with. We have purchased several furniture pieces from her. She is always professional and helpful. Providing us with suggestions and information to give us confidence that we are getting the best items to meet our needs.