Ashley Store Avon, OH

Ron was the best kind of salesperson... wasn't pushy, and allowed us to roam to make our choice, but was available to answer any questions.

Lisa did a great job in helping sunset and purchase new furniture for our second home

Looking for a table for my indoor plants. Met Ceilidh who assisted me with Reviewing options. Didn't find a table but did locate a bookcase that actually provides a better option. She was extremely helpful with my search.

Lisa was wonderful to work with. I saved money on purchasing my kitchen table with her versus an online order. I will definitely be using Lisa again!

Very helpful and knowledgeable. My purchase process was fast and easy, and very professionally executed.

Very helpful snd knowledgeable

Amy was great helping find something we didn’t know we were looking for at a great price :)

I just purchased a new sectional and Ceilidh was extremely friendly, helpful and professional. No high pressure sales tactics! I was very impressed! Thank you!

Great customer service! Great prices and fast delivery

Amy was fantastic and patient! She answered all my questions and helped me find just what I wanted at a great price!

I had an excellent experience at Ashley Furniture! Amy was absolutely wonderful to work with—friendly, patient, and incredibly knowledgeable. She helped me find the perfect dining room table that fits my space and style perfectly. The entire process was smooth from start to finish, and I couldn’t be happier with my purchase. Highly recommend Ashley Furniture and especially Amy for anyone looking for great service and quality furniture!

Overall great experience!! Olivia was amazing

Such a famous furniture and what do I get? Bought it 9/6 was told don’t we don’t have everything you want to wait. My answer was yes I want everything delivered the same day. 10/8 time for delivery as I tell the driver this is how I want it set he tells me he just haves the bed chest and one night stand. I’m like what where is my dresser the mirror and the 2nd night stand don’t have it he said! OMG WHY HALF OF MY STUFF AND OFF COURSE THEY DONT HAVE IT AT ALL. So how long I have to wait for ALL MY BEDROOM FURNITURE??? And the person who sold it to me guess what MIA text her and no answer but she did answer a previous text from today! IF YOU DONT HAVE THE ITEMS DO NOT SELL THEM WAITED FOR A MONTH HERE IS THE DAY AND YOU FAIL TO DELIVER IT So thank you see the pic NO DARN BEDROOM FURNITURE

Very helpful and friendly staff!

Lisa was wonderful to work with! Helped us with everything we needed.

Such an easy process to call and place an order! Great selection, quality items and great customer service!

Customer service was top notch. Manager was helpful and pleasant. Will newer go to another Ashleys again . Overall best furniture shopping experience I ever had.

Ron Fugate was extremely helpful in guiding us to a reclining sofa that would be comfortable for my tall husband. Then he arranged for Olivia McCarthy to help us on Sunday with setting up the delivery that was essential for us. The manager also assisted in making all this work out for us. I can’t tell you how happy I am with this purchase and Ashley Furniture. Thank you,

Cayley was the best. She was patient and informative. Was so pleased with the selections and over all experience. Thank you.

Quick and honest transaction alongside a really friendly associate would go again

Ron was very helpful. It was a pleasant experience.

I have just completed a purchase at the Ashley Store in Avon Ohio today. This was my second trip back to ask more questions and make my final decision. My sales associate was patient, kind and phenomenal. I will definitely be back! I don't have photos to add my purchase has to be delivered.

Friendly and helpful

Ron was great to work with

Felt very rushed and insincere. I was not comfortable.

Christopher was courteous, knowledgeable and helpful. Our purchase was a very good experience.

delivery and return appointment times are ridiculous. I had to take a whole day off for a 5 minute service. This is unacceptable

Went to Ashley furniture in Avon to buy two end tables. Amy showed a end table that happened to match my coffee table. So I ordered two of them. I ordered them on 9/2. Amy told me they won't at the Ashley store until 10/3. I got a text within a week saying my tables were in. Amy was very helpful. she worked with me she took the time to help me find the end tables I ordered. When I go back to Ashley furniture to buy something else Amy will be my go to person.

Amy Rogers did a phenomenal job helping me and my wife find the perfect piece of furniture for our needs and at a price that was right in our budget. Start to finish she was friendly and attentive and we couldnt have asked for a better customer service experience!

Long wait for delivery 2+ weeks for wrong item to be delivered.

Such a great experience at Ashley. Our whole house is furnished by Ashley home stores and the service is always elite.

Loved the furniture set we purchased and Chris Foss was very patient and helpful.

Great place!!! Olivia was very helpful and displayed professionalism. Thank You for a great deal. Love my new furniture.

Sales associate was very knowledgeable and a pleasure to work with

James our sales guy was awesome, friendly and knowledgeable. Plus he has an eye for some details that were important to us. I can not wait for the new one to arrive!!!

Amy was amazing, she took her time to explain the warranty more than once. She was not pushy at all, and made sure I was comfortable before finalizing the sale! Great working with her!

I purchased a couch and loveseat with Amy and she was so Helpful it made the experience so nice.

Lisa was very helpful with making my decision on the kitchen set I bought. I will definitely be back when it's time for me to make another purchase

Great service

Tracy was super helpful and friendly

Salesperson was very helpful on what I wanted.

There was a friendly face at the door when we entered. Chris Foss listened to what we were looking for and actually took us straight to the item we bought, but was happy to show us around to other options before we made our decision. All in all, a very good experience.

Salesperson was helpful and understanding of what we were looking for, was not pushy at all

Thank you! Wonderful service and so efficient!

I had a great experience at Ashley in Avon. James was the salesperson I dealt with and he did a great job. Great selection of furniture. Definitely recommend.

Great value and selection, and Amy was a big help!

Friendly staff. Didnt feel pressured

Lisa Castaneda is very knowledgeable about the differences between mattresses (inner spring and foam, memory foam, hybred spring and foam) displayed at Ashley Home Furnishing. She is pleasant and helped me select a mattress suited for me.

Tracy was the most pleasant salesperson I have ever met! Simply refreshing and the most respectful amount of engagement! Go see her! Happily purchased!

Purchased a dining room table. Made the buying process quick and easy. Looking forward to receiving it.

Chris is the best. Very easy going with no pressure sales. Good guy ...

Amy was not pushy and very friendly..Nice sale..

The sales lady that helped me was very very courteous, kind knowledgeable, and I only actually came in to really look, but because of the way she treated me I decided to buy she’s an asset to your company

Excellent service. Excellent experience

We have shopped at Ashley for many years and always found the staff to be extremely knowledgeable and helpful. The quality of the furniture is excellent and the prices are reasonable.

Wonderful place to shop. Excellent staff that cares about you. I haven't shopped this store before but will definately go back when we need something. Thanks to everyone who helped us! A+++++++

Curtious staff and helpful

Tracey F. At the Avon store was terrific and very friendly. Need more employees like her to increase your sales. She was helpful with our purchase, very bubbly and friendly.

Tracy was amazing!

Amy was the perfect salesperson for my first time buying furniture for my new home. She made it a very enjoyable experience

Kimberly at the Avon store was so helpful. She made sure we found exactly what we needed and that it would be delivered on time for the start of college!

Working with Lisa was very easy. She made the process a good one, and we love Ashley Furniture.

Kimberly was amazing! Loved her style of selling. Gave us the 411 and let us shop/browse. But was there when we needed her. Did not hound us or pressure us. Can’t wait for the sectional to be delivered!

Great customer service! Great product quality. Ungel was a pleasure to work with!

Amazing service, had two wonderful ladies helping me. Amy was on the first day and then Tracy on day 2 .(Amy was off) but the expiernce was awesome. I recommend this store and the staff to help you select what your looking for. At no time did I feel rushed or stalked( IYKYK) but there when I had questions. Thank you ladies.

We had an amazing experience today at Ashley furniture! Our sales associate made our experience so easy!

Lots of inventory very friendly staff!

Liv was amazing, very patient and helpful. Great high quality collection. Great experience

Tracy Fugate was so amazing she helped me at every turn to decide what furniture I was going to get and I really appreciate her for taking time out when I had questions or wanted to know about a certain furniture or piece I definitely will be coming back to the store thank you Tracy for making my day and for the purchase that I made❤️

My husband and I have now made 2 big purchases from Ashley Furniture - a sofa last year and a dining set last week - and we couldn’t be happier with our purchases. The quality of their products is impressive, but what we like even better is the staff! I’m terrible with names, but I believe Rob helped us with our sofa purchase and Kimberly took care of our dining room furniture. Visiting this store is the complete opposite of a visit to Levin Furniture, where we always feel like we’re being stalked by the staff! In the Ashley Store, we asked for space to browse, and went to Kimberly when we were ready to ask questions and make a purchase. If I ever visit Levin again, it’ll be because I need to speed walk for exercise, but future purchases will all be made from Ashley. 10/10 recommend!

Tracy is a great person, made the selection and purchasing process smooth and enjoyable. Knows her stuff and is a great consultant.

Tracy was amazing in helping us find our furniture without any hassle. She made recommendations that actually made sense, which included color combinations to match our existing furniture. It was a pressure free, stress free experience and she now has a customer for life! We’ll definitely be going back straight to her for our future furniture needs!

This is the second piece of furniture I’ve purchased from the Avon, OH store. Always more than happy with the quality of the furniture. Delivery was always quick and professional set up. Sales people at the store have always been extremely helpful without hovering while you are looking through the showroom.

In all my years if furniture shopping, this was the best ever. I have never been treated so nice with no pressure. Ron, the sales person took his time either us. He is a definate asset to the Ashley furniture company. I believe i’ve finally fount my only place to purchase any furniture. Thank Ron for a great experience and the treats.

My wife and I had a great experience buying our first couch at the Avon location. The entire staff was helpful and patient which made us feel confident about our purchase.

Sales person got us a great deal and was very helpful,friendly

Great stuff at great prices! Chris was great and hooked us up with a great deal!

Very easy going and not pushy. I knew what I wanted and was in and out in less than 30 minutes.

Tracy Fugate was awesome and very knowledgeable with a great personality.

First time in Ashley in Avon today, Ron our salesman was excellent. Answered all questions and very knowledgeable. Yes, would go back to this store for our next purchase.

Thank you to Tracy! She helped me find exactly what I was looking for in under 10 minutes and was able to help me get a great deal with their current sales. Highly recommend coming here for all of your furniture needs!

Tracy was so helpful and patient. She helped us figure out and find exactly what we were looking for. We will definitely seek her out when we need any more furniture.

Lisa worked with me to find the perfect bed & mattress for our spare room. She was amazing & a joy to work with. Thank you, Lisa!!

Decent selection of average quality furniture at very reasonable prices. As is common in furniture stores, staff pounce on you as you walk through the door. Most off putting.

We were looking for replacement recliners, and had specific criteria. Furnishing Consultant, Tracy, listened carefully and patiently helped us find something that would work for us in our price range.

Very pleased with the love seat I bought in December so wanted new living room furniture and Ron was very nice before, I decided to go back to see him. Very helpful, no pressure from him, knew what I was looking for, found it, purchased the couch, chair and lift chair. I would have been happy if he would have threw in a set of lamps.🤭

Salesman Ron was phenomenal in explaining details of furniture and price! He made me feel comfortable and found exactly what I needed! Thank you for making me feel good about my purchase!

Lisa greeted us and was very friendly. She answered all my questions. No pressure to buy and I was able to look around. I did purchase what I came in for and have purchased from the store previously. A nice relaxing place to shop

It was easy and wonderful experience getting a new kitchen table with Ashley! Ron Fugate was great and worked with me while I was chasing after a toddler. Thank you!!

It was a wonderful experience. We purchased furniture for our new home. Tracy Fugate & Christopher Foss were very helpful. They were very knowledgeable about each piece of furniture we were interested in purchasing. The store was beautiful and the furniture looked high quality. Now we are waiting for the delivery in another month when we move in. We hope the service we receive then is as professional as is in the store.

Chris was very helpful and professional. He had a very pleasing smile and made the process easy and pleasant. I will come back again.

Great experience. Super sales rep!

Ashley had what we were looking for at a price we were comfortable with. Staff was friendly and helpful.

Kimberly was the store associate that greeted me and my sister as soon as we walked in the door with no pressure at all. She waited patiently as we walked the show room floor until I found what I was looking for and her friendly humor is awesome. Kimberly helped with my purchase along with answering my questions.

Chris was helpful and attentive but allowed us to browse at our leisure. We will be back.

Kimberly was super helpful and knowledgeable! She helped us with picking the right configuration of a couch for the dimensions we needed. The store was very clean with a ton of options. I would definitely recommend Ashleu Furniture in Avon!

Thank you to Lisa! My husband and I had the best experience ever with her! She was the most pleasant and kind salesperson. Thank you Lisa for being so knowledgeable and informative. You made our decision to purchase our couch very easy!

Kimberly Darby greeted us as soon as we walked in the door.What a great sales person, nice selection of furniture.Thank you

Great service by Liv in Avon store She helped me expedite my purchase! Thank you

James was very patient, answered all of our questions and was very helpful!

Very helpful, friendly staff (Ron) and a lot of furniture options; efficient sales process.

Super clean and Awesome Customer Service. No Push no bothering just greeted me and until I called for Christopher he allowed me my looking around time. That is truly appreciated! Bought a Rocker Recliner with a great price as a happy customer bonus. Thank you Christopher for your kindness and patience with me.

Pleasant experience.

Very nice sales person and no pressure. Very easy transaction. Thank you Kimberly.

Christopher Foss was professional, patient, very accommodating and transparent about prices and features!

Kimberly was great!!! Make sure you ask for her. She'll find you a GREAT deal!!!

looking for a specific tv stand I saw on line. the store had in showroom. Olivia was very helpful. I purchased the stand.

James was great to work with and helpful looking up online to complete our new furniture for our living room.

Christopher was extremely helpful.

First, I want to thank Ashley for having a welcoming desk in front of the store. Secondly, James was very engaging. Helped me with any questions, and offered suggestions. I will be returning with a party☺️

Tracy is super kind and understanding of what I’m looking for in my search. With some restrictions on my end, she’s making it easier for me. Can’t wait to finish up the process soon enough

We recently purchased a sectional from Ashley furniture and had an amazing experience! We originally started off at another company down the road and did not have the best experience, but the second we walked through the door Tracy greeted us with a big smile asking how she could help. We explained what we were looking for and immediately she was able to point out the different styles they had on the floor. She shared with us that she owns one herself and what a great experience she has had thus far with the product. We did not feel pressured by any means, if anything Tracy made us feel like family and was able to build a relationship with us from the start. She was professional and gave us her honest opinion. I would highly recommend this store, especially Tracy to anyone!! Thank you so much and we cannot wait for our sectional to come in!

James was informative, aware that we were on a time schedule and not overbearing. The store was clean and we got a great deal on a new mattress in the clearance section.

Great furniture and wonderful service!

Christopher was amazing! We were shopping for our new home on our wedding anniversary today. He was not only knowledgeable & friendly, but patient. He helped us find NOT only what we came in for, but helped us purchase so much more! We came in looking for information on mattresses & a sectional. Concerns about delivery were all answered & confirmed multiple times for our peace of mind! We not only found exactly what we were looking for, but were so happy with our service, we continued our journey! We added a full bedroom set, coffee table & dining table. I loathe shipping & only go into stores with a mission. Chris made our journey so much fun I said “let’s get it all DONE”! Thank you!!!

As a Salesman myself I felt embarrassed and ashamed for even attempting to do business here who allows someone to stalk the customers. It’s one thing to kindly ask if we need any help with anything which of course is expected but to be told no at the time and still be followed throughout the whole entire store made the experience at looking at furniture so incredibly uncomfortable and awkward it actually made us want to leave and purchase else where which we ended up doing. You’re supposed to make the experience welcoming and comfortable for the potential customer not follow them to stalk them. Not sure why it was us specifically knowing there was other customers In there and she wasn’t going over to them just us? This is why people are now wanting to rather shop online not have to deal with the rather uncomfortable experiences in purchasing from people directly.

Christopher was amazing glad we came in for the Memorial Day sale can’t wait for the delivery

Olivia greeted us at the door with a smile and gave us the space to look around, checking in only as needed. She helped us figure out the bedset configuration that works best for us and laid out all our financing options.

Very helpful

Very friendly

Had a great experience at Ashley Furniture in Avon. The staff was friendly and helpful without being pushy. Kimberly Darby assisted us with our sectional purchase and was fantastic to work with. Would definitely shop here again!

Want a great experience, go see Amy Rogers at Ashley's Furniture. She made purchasing a new living room and spare bedroom and breeze.

Olivia was super helpful, patient, and kind. I got a bedroom set, couch, and ottoman. She made sure I got the best possible deal. Highly recommend!

Ron was a great salesman, didn’t feel pressured or obligated into purchasing anything. Answered questions and was very friendly.

Normally I shop for my furniture online. I don't do well around people and usually sales people get a little too pushy for me. That was not the case at Ashley's in Avon. They were amazing. Tracy was helpful without being pushy she listened to exactly what I wanted and did not try to sell me anything I didn't want. She respected us and let us wander by ourselves and hoped when we needed it. The whole experience only took 20 minutes. We will definitely be going back when we redo our dining room.

It was a great experience, Olivia was extremely helpful and support to solve all the questions, sure I’ll return

A lot of nice choices when it comes to furniture and professional stuff.

Chris was above and beyond helpful and did a wonderful job and getting us the best deal possible. We highly recommend them. And thank you so much Chris!

Very pleasant experience, good prices, no high pressure sales tactics 👌

Very lovely experience purchasing my guest bedroom set with the help of the sales associates, James. He showed me several different sets, told me pricing, let me know all of the current deals going on and gave me time to think things over without pressuring me to buy something on the spot. At my next visit we went over everything again including testing out multiple mattresses. He told me about each one and the benefits of each. The whole process was extremely easy and smooth. I am so excited to have my guest bedroom complete with a high quality, affordable, beautiful and trendy set.

A bit misleading at first but Manager Ungel made it all right and GREAT!!!

Great customer service

Ron Fugate was professional and made my purchase extremely easy. He explained the product, delivery terms, extended warranty to me. Ron went above my expectations. I strongly recommend the Ashley Store in Avon and ask for Ron.

Our sales rep was James in the avon store. He was very polite no pressure to purchase anything gave us the best option for us. We walked away very pleased and will be going back 😊 THANK YOU

Ron Fugate at Ashley in Avon was absolutely excellent to work with! No pressure and was able to get me the exact couch I was looking for and handle all the logistics for me which was extremely helpful as I was moving from out of state.

Thank you for making my experience easy and pain free. I do appreciate all that you did. I found exactly what I was looking for. I am so happy and looking forward to the items I choose. I am so very satisfied at this time. Thank you again!!😀😀😀

Absolutely wonderful customer service !!! The sales manager was extremely knowledgeable and he made me want to buy from him! I will definitely be a returning customer!

Great experience at this Ashley’s furniture in Avon. Chris was very helpful and knowledgeable on all available styles of furniture in the store. Made the buying process easy.

Christopher Foss was so patient and helpful!

Tracy did everything possible to help me out very friendly!!! Definitely going back great customer service!!

Erin is a fantastic sales associate I recommend her to everybody

Salesman was very kind was not pushy and worked with us. Thank you.

The store was very neat and clean. All of the sales reps were very helpful. The person that helped me was Tracy Fugate. She was very professional and sensitive to my needs.

Chris was excellent and very helpful.

My fiancé and I worked with Olivia and Ron on getting a new couch, and they were both very friendly, knowledgeable about the products they carry and joked around with us like they’ve known us for years! They both also found us great discounts on the couch we ordered. Great experience!

Ron very helpful and down to earth. I will shop again . No eyes following you like at Levin's.

Very friendly salesperson. Great pricing.great experience.

Erin Bowman is a very helpful sales associate at the Avon Ashley Store. We recommend her highly!! Thanks Erin for all your help!

It was a great experience; It’s always a great experience when I go in Ashley Furniture Store in Avon

Nice furniture. Reasonable prices (for a furniture store). Helpful staff.

Communicated very well with me. I already knew what I wanted before I had walked in the door but I still let them show me other items. But it was a very good experience. This is the place to shop at

Great service without a sales gimmick. Went to another furniture store where they watched us like hawks as we laid in all the beds and wouldn’t leave us alone. We greatly appreciated that someone was there to answer our questions without hovering.

Erin went above and beyond to help us find what we needed. Thank you.

We worked with Chris, and he did a Great job! He was very kind and courteous, and was very knowledgeable about all the furniture on the floor! Highly recommend him and Ashley’s!

Tracy was Very friendly, helpful, and knowledgable..

Came in to look around. Upon entering the store We were Greeted by a sales rep who told us they had a 10% sale on everything before thetariffs kicked in. We purchased two Ottomans and two $100 each blanket. When we checked out, I noticed there wasn't any discount taken. When I asked about this, I was told the 10% is only on Furniture . we are a bit frustrated this was not communicated to us when we walked in the store . I also looked at the flyer We were given and that also did not say 10% was just not Furniture .

Very attentive and helpful.

Had a fantastic experience with Tracy! We’ve never purchased from an actual furniture store so we were slightly nervous going in. From the moment we stepped through the doors and Tracy greeted us, we felt so comfortable! She’s incredibly easy to chat with, was able to answer every question I had without hesitation (I ask a lot) and made the experience so much fun. She made sure we got the best deals on the color, style and size we wanted. We ended up purchasing a sofa, chair and ottoman! Tracy (and myself) might have also convinced my significant other to add a Purple Pillow on the order too. Oops! Absolutely will go back. Thank you again!

Sales Lady was very friendly and polite. Very helpful

A good selection of sofas. Lisa Castaneda was very kind and helped us find a sofa that fits our needs.

Christopher was an excellent salesman, he knew the products like the back of his hands. We chose a pet friendly couch and loveseat.

Erin was exceptionally accommodating and highly knowledgeable. She helped us pick out the perfect furniture we needed. Can’t wait for it to arrive!

Lisa did a great job helping us!

The salesperson [Tracy] was very helpful and kind. Went out of her way to get info for me for a piece that was not there.

Great experience. Beautiful furniture and very helpful staff

Excellent 👍

Great place!! Good see Tracy she's great!!

Phil Simone made our buying experience smooth and seamless. I would work with him again anytime and recommend him to friends and family!!

Cheaply made and have had nothing but problems... and nobody cares... spent $4000+ on a king bedroom set 4 pcs... chest of drawers has multiple chips one on the top one on a drawer and one when they delivered... they're saying they can't give me a new one because I accepted it on delivery (it looked fine on delivery because they stained over all the flaws) on my king bed they gave me the wrong Foundation (queen size) and one of the middle pegs to support the weight of my mattress is stripped and the guys that put it together didn't notify me... the furniture is made in Vietnam and China... RUN TO LEVIN

Erin was great! She was so helpful in every way. She knows the inventory so she could immediately show us what we requested. She is efficient, personable and very professional. It was a pleasure to work with Erin. Your company should have more staff like Erin. LM

Go see Christopher! Great salesman, easy transaction, awesome deal!

Non pressure, very knowledgeable associate. Made shopping easy! Thank you.

Great experience! In and out quick and financing was easy!

lisa is excellent. did most of work over the phone. just perfect. great personality. i worked also with tom. top notch. going to get patio furniture next. do NOT go to levin. horrible place

Sale rep made purchase enjoyable experience and appreciated the effort they made to accommodate the pricing.

Allowed me to browse, patient with questions and pleasant to deal with. It was a win!

Great prices and selection. The showroom has more than any other furniture stores I’ve been too. Ron was quick to introduce himself. He allows you to shop on your own but around if you need information.

No pressure salesman. Welcomed is and said look and around and ask if we had any questions . Answered all questions and was really helpful

Our salesperson Chris was great- low pressure, knowledgeable about the reduced, really pleasant to deal with.

Very sympathetically to my needs

A very nice experience Lisa the saleslady was great and the furniture was priced right

Very friendly and helpful. Thank you for helping us make the right choice .

Lisa was great! Even though we took some time to figure out what furniture we wanted, she was still there every step to answer all of our questions! We finally made a decision and got all the items we hoped! Great experience!

The entire team is Amazing in this store.

Sales person was exceptional, knowledgeable and very professional .

Salesman was top level and the experience was first class and left an impression that will stay with me forever.

We had a wonderful experience working with Kimberly. Job well done!

Chris was great!

Erin was great to work with

Erin was excellent. She wasn't pushy or hovering. She asked good questions and provided alot of good information. She made it quick and easy once we narrowed our search. Excellent job, Thank you

Erin at Ashley Furniture in Avon, OH is a definite asset to the company. From the moment this young lady greeted me, she was 100% attentive to me and my desire to find a new couch and chair. She was not distracted by her cell phone, listened to what I needed, was very patient with questions asked, sought help when needed, and did a price match saving me over 50% on price—which was remarkable. She went above and beyond for which I am very grateful.

A very pleasant experience.

Liv was the absolute sweetest and amazing to work with! Cannot wait for our new bed to be delivered.

Both guys who assisted me are awesome! Tha k you!

Perfect experience! Erin was awesome!

Saleswoman was very good. Took her time and wasn't pushy

I went into the store a few weeks ago to find the perfect mattress and I decided on the one I bought after testing out so many. I called the store to purchase the mattress over the phone and Chris helped make the process so quick and simple!

My salesperson Chris was very pleasant and spend a good deal of time helping me out and understanding my financial restraints. However, the sales manager presentation was very esthetically unprofessional and he spent an inordinate amount of time sitting on a couch playing with his phone. As a result I had to repeatedly wait much longer than appropriate when my sales assistant needed his assistance. Finally, the young woman behind the counter continuosly rubbed and picked at her nose. I'm talking minutes at a time. Probably an unconscious habit but was not pleasant. So Chris gets 5 stars and the store gets 1/2 a star.

Excellent service. Kudos to Erin.

Had a great experience on purchasing a new dining table set. Kimberly out of the Avon store was very helpful and an awesome lady. They have very good free peppermints too by the way.

Kimberly was an amazing sale person!

We have been very happy with our experience at Ashley Furniture. They have been courteous, professional and addressed any problems we had! I would highly recommend them!

Erin was very helpful. No pressure.

We came in to browse for furniture and found everything we were looking for. Ron made the experience a breeze. He was extremely helpful, knowledgeable and was able to arrange everything we needed. Definitely a great experience for us!

We spent many hours at the store trying out lots of sofas, asking questions and measuring. Live was very patient and helpful by showing us models and answering our questions!

Quick and painless! Erin was incredibly helpful and no pressure sales!

I want to thank Erin for her help with my sectional purchase. She was kind, knowledgeable, and made it fun and easy to go furniture shopping. Store was very clean and staff was welcoming. Thanks Erin!

Delivery on time as product delivered meets our requirement

Kimberly was happy to answer any and all of my questions. She was knowledgeable and made the process of choosing the furniture to suits our needs a breeze

We initially stopped by Ashley just to browse for a sofa for our living room, but Lisa made the experience exceptional. She was incredibly helpful, guiding us to the perfect couch while ensuring we got the best price and seamless logistics. Thanks to her expertise and support, we made our purchase on the spot. If you’re visiting the Ashley store in Avon, be sure to ask for Lisa—she’s fantastic!

Had a great experience with Tracy! She was very knowledgeable and an expert in her field. I would definitely recommend asking for Tracy!

I was greeted right away. I explained what I was looking for in a living room set. Tracy was very helpful in eliminating items too large or deep for me. This was helpful to scale down my search.

Our experience was great! Tracy Fugate made us feel welcomed, comfortable and not pressured to make a purchase. She presented us with multiple options to fit our budget and was very professional and friendly. My wife and I are returning customers of Ashley Furniture in Avon, but our shopping experience with Tracy was the best. We will definitely request for her the next time we need to make a purchase. Thank you Tracy!

Great customer service from Christopher.

Nancy was great not pushy

Great store experience. Ron and the other staff are friendly, helpful and knowledgeable. I did find the same product on other sites for less but appreciate the delivery fee and help at my local store.

I spoke with Erin initially and then met lisa at the store. Both were very kind and professional. Being a recent amputee, lisa was especially nice to meet me at the outside door to let my friend Maggie and I inside. Everything went well. I look forward to the delivery.

Christopher was very knowledgeable about the products in the store and was able to answer every question that we had. We just happened to be in the store for a 1 day only promotion and we were able to get a full sofa set, end tables, and dining room set at a huge discount! Highly recommend asking for Chris when you visit this store.

Lisa was fantastic! She listened to what I needed and was direct with pricing. I felt she was efficient, truthful, and responsive. I ended up purchasing a large sectional and was very happy with the service. I will be going to Lisa for all my future home decor needs!

Erin was wonderful and incredibly helpful. She gave us the time on our own to shop and checked in to help answer questions. She made buying our furniture a breeze.

Very nice gentle man did a super job will come back see him again

Great experience at the Ashley St with my purchase. Selina was so very helpful and friendly. Would shop here again.

Thank you, Erin! We really enjoyed our visit to Ashley Furniture tonight and ended up purchasing something different than we expected but a much better option. Erin is very knowledgeable, and not pushy, just informative. I also appreciate the coverage options and that there is a service department so even if you have to pay for repairs, they make it easy to preserve your investment.

We love our Purple Double seat cushions we purchased for our kitchen chairs. We also love the Duntler storage ottoman we purchased to put by our fireplace. Lastly, we enjoyed spending time with our salesperson Tracy Fugate. Each time we come to Ashley she has gone above and beyond the call of duty. We will be back.

Selina was very helpful. Will definitely come back for future furniture purchases.

Welcoming and no pressure experience. Erin was able to answer all my questions and gave her thoughts on my choices without being over-bearing. We always return to Ashley!

I would like to thank Ron at the Avon location. Made shopping for furniture pain free great guy. Thanks again Ron.

Excellent sales person. Very patient, polite. Knowledgeable, yet not pushy. I would recommend Ashley furniture and Chris to anyone.

Stopped in to browse and ended up buying 🤩 Olivia was a great salesperson who was knowledgeable and not pushy. Thanks Ashley Furniture

My experience with Kimberley Darby was great. Very knowledgeable and sweet. Gave us plenty of time to decide what we wanted. We will definitely be back.

Thank you Olivia for all of your help. You made the process very easy and relaxed. Thank you!

Professional, friendly service. At no time was I pressured to buy. Pleasant shopping experience. Big selection. Thank you!!

Friendly and timely service. Showed us good options for what we were looking for.

Tracy was really great, so helpful and really pleasant to work with.

Ron the sales person worked with us on our selections. He was very knowledgeable about the products

Chris at the Avon store was very patient with me while picking out a sofa. I appreciate all his help.

We had a terrific experience working with Lisa Castaneda to purchase our new mattress! From the very first minute it was clear that she had only our best interests in mind. She was very patient as we explored multiple options and there was never any pressure. We will always go back to Ashley Furniture because of the great customer service, and Lisa is a shining example.

What a great experience my family had purchasing our furniture. My sales lady was exceptional and kind. She answered all our questions and we couldn’t be happier because of that. Thank you.

I had a very positive shopping experience with Tracy Fugate. She was patient & made some suggestions in helping with my furniture selection. It was a very comfortable atmosphere & Tracy was extremely friendly. I highly recommend the Ashley Furniture Store in Avon, OH

Lisa was wonderful and guided me in the right direction

Very helpful sales people and great Black Friday sales.

Our associate Chris was very nice and helpful

I had an amazing experience at Ashley Furniture thanks to Kimberly Darby. She was incredibly knowledgeable about the different mattress options and helped me find the perfect one for my needs. She was patient, friendly, and made the entire process stress-free. I highly recommend asking for her assistance if you're looking for great customer service and a quality mattress.

Steve and Kimberly were both a great help with assisting my parents and I in finding new living room furniture!

I needed service on my couch. They tried to tell me my warranty was voided. Also they don't do 3rd party Technicians the lady tried to tell me. I had to pay money for them to come hook my couch together even though I have a warranty because it's been under a year.

My sales person was very helpful and efficient.

Chris was very helpful, I showed him a picture of the chair we wanted to replace and he gave us excellent advice, as well as service! Thanks, we are excited to receive our new quality chair, with a special 5 year warranty!!!

Great customer service. Chris answered all of our questions and helped us generate the decision. The team there is never pushy but rather helpful and gave us the space and time to come up with our decision.

I love this store! Tracy, Nancy, and Lisa have helped me and they all were wonderful!

Great experience at Avon store. Great selection and vast showroom. Sales team was very helpful and walked me through all aspects of the purchase very thoroughly. I would definitely go back and would recommend.

Right when we walked in, we felt warmly welcomed, guided based on what we were looking for, supported just enough, and space to explore on our own. Tracy was incredibly down to earth, helpful and kind. Thank you so much! We’re so excited! And will definitely be back

Selina made the process very easy. Thank you

Had what I was looking for. Sales representative did everything she could for me.

Lisa was very helpful great customer service!

Lisa was exceptionally helpful and great to work with!!

Our experience was wonderful

Tracy at Ashley was amazing !! Told her what we were looking for and she found it immediately for us! Easiest shopping experience ever!

Thank you Nancy for helping us find our furniture I highly recommend her for finding your furniture

Salesman Steve was very patient and helpful. I ended up purchasing a couch, 2 loveseats, and a set of pictures. I left feeling that I got the best deal possible.

Selina was a great help & super knowledgeable. Her follow up allowed us to make quick and efficient choices.

Update on 12/4/24 After receiving 1 piece of furniture and waiting for 3 more pieces. My furniture was scheduled to be delivered on 12/13 and was contacted my furniture was in just waiting for it to be delivered. Now I have received a call that my furniture is not in and it’s going to be delayed at least another 10 days. I needed this furniture because I am hosting family however it will now not be here in time so that is something to keep in mind and something I was warned of by a friend about Ashley furniture prior to my purchase. We buy furniture quite a bit because we have 3 dogs. We had been shopping around and weren’t able to find what we wanted until we stopped at Ashley. We worked with Ron who was awesome. He pointed us in the right direction and helped us with sale pricing. Would absolutely recommend

Sales lady at the door couldn’t hear anything I was saying. Followed me around the store and suggested everything opposite I asked for!

Great service!

Our sales lady was AWESOME!!!

Ron never disappoints and will continue coming back in the future! Thank you! 🙏

Thanks Lisa!

Ron was very friendly but not at all pushy. He took his time and helped me when I was looking for a chair to match dining chair I was purchasing by literally taking chair I purchased all over the entire store so I could see it next to every option! He definitely went above and beyond!

Great sales people and fantastic management!

Lisa Castaneda she really good she’s is help me everything and explain me everything about products

Friendly sales staff

Kimberly was awesome. She was gentle, not pushy, she made me feel like was able to explore without feeling pressured into buying anything. I cannot wait for my delivery date to come.

Great service, helped me find the perfect dining table!

Ron my sales agent and the manager on sight was informative and wonderful

Great experience and the sales rep was awesome

Good service, good selection, friendly staff, always helpful. Sales, delivery, and set up. Nothing but good experience.

I WILL BE BACK!!! Lisa took care of us ! From the moment we walked in she had a great smile that you couldn’t resist! She was so knowledgeable about everything! I went in for a couch and walked out with a sectional, Dining room set , dining buffet , new bedroom set and a couple more small things. Her joy and happiness will bring me back for sure! Can’t wait to go back !

Lisa did a great job! I had a good idea of what I wanted and she lead me straight to couch that will fit my room perfectly.

Erin was so helpful and answered all our questions. Great place for furniture!

Didn't care for online purchasing.

I would like to extend my sincere thanks and appreciation to the wonderful employee Lisa at Ashley Furniture, her service exceeded expectations, she helped me a lot with her sweet smile and attention to detail, and with her professionalism and excellent treatment, I decided to buy furniture for my home, and I am grateful to have such an employee who makes the shopping experience unforgettable. I would also like to thank the kind, tall and big man, sorry I forgot his name but he was very helpful and helped me a lot during my time in the store. A truly wonderful team that reflects a bright image of excellent customer service

Great customer service and affordable price

Erin was very helpful in providing details about the chair that I had purchased, including the price and delivery.

Selina at Ashley in Avon is awesome! She greeted us right away, inquired about our shopping needs and pointed us on the right direction. She allowed us to browse without hovering or being pushy. She stopped by occasionally to check in on us and give us any additional info we might need to assist in our decision making. She was very pleasant and friendly to work with and made the entire process of buying a new sofa painless. They have a huge selection of sofas and sectionals and the customization options on the sectionals is extensive.

Nancy was very helpful in our choosing of a loveseat for our basement. The couch seems very comfortable and well made as well as affordable.

When I walked through the doors I was welcomed with a smile. Tracy immediately approached me and made me feel at ease. The whole process from start to finish was easy. I told Tracy what I wanted and needed. She showed me the best options to meet my needs. Tracy and the rest of the team were professional and kind. Thank you. I would not hesitate to go back.

It was a great experience start to finish. Hopefully the delivery will be as smooth Ron was great!

Repeat customer. Store has a great selection of quality furniture in all price ranges. Ron Fugate was our sales representative and was very helpful, informative but never pushy.

Tracy was great!

Wayne Stump working at Ashley was excellent. He was so polite, humble and professional. We need more people like him in today’s world.

The salesperson was professional knowledgeable and pleasant

Worked with Tracy at Avon and she was the absolute best! Made it so easy and was beyond friendly! Would absolutely return to work with her again

Great customer service

Lisa from the Ashley store in Avon was amazing. She was so helpful in finding a couch that both me and my husband love. If we ever need anything else we will be returning to see Lisa!

I came to the store looking to purchase a simple clock. After my arrival, the sales associate that was caressing the podium stalked me during my whole visit until I made my purchase. I just wanted a clock yet it was this whole process for buying a small thing and had to fill out all these forms and such and was a huge time waster. Sad! If you desire a simple shopping experience with minimal pushy salespeople look elsewhere.

Erin and Tracy were outstanding sales people who were well versed on the product and not pushy at all. The selection is vast and price points for everyone.

Great experience working with Ron! Excellent customer service! Would not hesitate to shop at Ashley again! Thanks again Ron!

Very friendly staff, determined to ensure you have a positive experience in their establishment. I did!

Awesome experience! Thanks so much for your help Erin Bowman

Great people great experience

Pushy sales people and prices you see are just good for today. High pressure sales tactic.. BOO.

Ashley was very helpful and delivered on what I needed

Tracy was great to work with and gave us an enjoyable, stress-free furniture shopping experience. We so excited for our new dining room and living room furniture! Thank you!

Selina was very knowledgeable and what she didn’t know she looked up. Great sales gal! Thank you Selina! Debbie and Mia

Selina was a huge help, very knowledgeable.

I appreciate that the people here did not follow me around the store or try to push the priciest furniture on me. When I found something that I liked, I went and found the girl that greeted me when I came in. Super nice people And very easy to get through financing. Erin I think was her name.

Awesome experience . Definitely recommend Ashley furniture. I bought another beauty rest matress Hybrid. I still have the same matress from 6 years ago. Ron is a great salesman . Great customer service.

Friendly and knowledgeable staff

Excellent experience

Great customer service. Our home furnishing consultant Selina was prompt and honest and helped us in selecting the bedframe that we were looking for.

Ron Fugate was my salesman and he was excellent! Great prices & fast delivery!

We worked with Ron who was very knowledgeable and made purchasing our sectional extremely easy. Would definitely recommend visiting him and the Ashley team in Avon if looking for furniture!

Nice selection of items, but typically the experience isn’t great. The staff is consistently unfriendly and rude at this location, exceptionally so at our last visit. I know it's typical for the person to greet you to be your sales person, but there are often times that after they greet us, they are nowhere to be found (with relatively low shoppers). If you ask someone else for help (even though they are just sitting in the front without other customers) they have to call your person - last time it took over 15 minutes to have our person come over and verify a price. We likely will not return.

Best experience furniture shopping I’ve ever had. Natalie was so knowledgeable and helpful when picking things out. I was able to get everything I needed and had a great time in the process.

When I walked in, I was greeted by Natalie. She was very knowledgeable but wasn't pushy at all. She knew all the answers to my questions. When I come back, I'll be sure to ask for Natalie!

Sale prices were great and the staff were amazing.

I Stopped in looking for a good sectional for my den, and was helped by Natalie, she was extremely helpful and I will definitely be back to buy

Javier Nunez at the Avon store was incredible!! Not only did he take time out to help us with a rare item! He helped my daughter & I carry it into the car! I’ve never felt so comfortable! I’ll gladly pass up the closer location in Brooklyn to go shop with Javier in Avon.

Very helpful but not overbearing. Great experience, I will be back!!

Ron was amazing, OMG 😳 got me the deal of a lifetime!! Amazing service super slay staff. 🤩

Great spot, got a good deal on my furniture great knowledgeable sale staff with and easy check out!

From the moment I walked into Ashley furniture Tracy was smiling and greeted me immediately. So thankful for her help, I was indecisive and she helped me tremendously. She knew everything to ask and made finding our new living room furniture a breeze. 10/10 experience, I will look for her next time I shop there.

Lisa was awesome ... she greeted us when we walked, let us know of the sales and gave us space to browse and then checked-in!

Ron was so patient with our family while we shopped for furniture. We must have spent 4 hours with him and never felt pressured, rushed or like we were a bother. It was a pleasant experience.

Good experience, Tracy patiently spent time with my wife I helping us choose a dining table.

We had very excellent service at Ashley’s. Our sales team member was Lisa. She was amazing. It’s already stressful enough to have to buy furniture, but she made the process so much easier and seamless. She helped us match things that looks best together. She was very informative about their inventory. I would recommend when going to Ashley’s. All their team members are good, but Lisa really stepped up and helped us out a lot.

Olivia was knowledgeable and made herself available when I had questions. I painted the legs (chalk paint). Very happy with our purchase!

Olivia helped me make a decision with the beautiful furniture.

Pleasant sales associate and good products.

Ron was excellent and great to work with on finding exactly whst i wanted.. he didn’t push or sway me to buy .. he presented me with exactly what i was looking for .

Olivia was so great to work with!

Ron was a fantastic salesperson! Helpful, accomodating, and kind We had a lovely experience. We would highly reccomend coming to the Avon Ashley Furniture and asking for Ron

I have never been to any location of Ashley's furniture ever. However I came to browse for a bed frame and was taken care of olivia.she was so helpful and provided alot of insight on the questions I was asking.im still looking for furniture to purchase so I will definitely be coming back and looking for her only!😇

I just want to say thanks selina for your help!

Erin was very helpful and accommodating

Definitely recommend this store and Lisa specifically! She was the best to work with!

Javier was great. Thank you!

Selina was great at helping us pick out and order a new sofa

Excellent job by Olivia

👍

Chose a sofa and a recliner. Was given a price. Purchased both pieces and the next day we realized they ordered the wrong sofa. We called and spoke to the salesman and then a manager and both said although it was a mistake on their part, if I wanted the actual sofa we chose we’d have to pay another $170. We cancelled both pieces and bought them both elsewhere. Still waiting on my refund to appear in my bank account.

Just wanted to share a recent experience of couch buying at Ashley furniture. It was our first stop to look at couches. We were approached by our salesperson Liv who told us to look around and she would be available. When we were done looking we asked her for the price of the couch. We then went on our journey to look at other furniture stores. Liv stayed in contact with us. She helped us with figuring out our best deal based on what we found on line. We ended up calling her and buying the couch we wanted with delivery in about one week. Good experience!

My husband and I went to Ashley furniture on Saturday in hopes of finding end tables or coffee bar for our house. We were greeted by Tracy and she checked in on us a few times while we were there. She was super informative and answered all of our questions. We fell in love with these end tables that matched our living room perfectly. I came back on Monday and Olivia helped me finalize my purchase and even helped me get the end tables loaded into my car. Her and Tracy are absolutely kind, helpful and awesome! Thank you ladies for all your help, we truly appreciate it!

Great service and quick order. Very flexible delivery dates.

From the moment I walked in, Ron greeted me at the door and offered his assistance. I told him I was just looking for now and he said if you need anything to let him know. After walking around and deciding on few pieces I asked Ron some questions and they were answered with a smile and enthusiasm (which unfortunately is hard to come by nowadays...i.e. people enjoying what they do)! Thank you Ron for working with me and following up as well. I will recommend anyone with furniture needs go see Ron at Ashley Furniture in Avon!

I had a tremendeous experience at Ashley Furniture Store in Avon. I was met with courtesy and I was taken care of as soon as I got in the store. The person who presented me the items that I was looking for was very nice, had patience and helped me choose the right piece of furniture for my needs. Thank you, Lisa and Tracy!

Great service and price!!

Olivia was wonderful. Had a good experience so far.

I bought A sofa and loveseat that was to be delivered April 30, it was delivered however the sofa is missing a leg, and the loveseat had a small rip on the back. I checked the sofa carefully, and the delivery guy told me that it was missing a leg. I was not happy. I did not check the loveseat very well because I was so preoccupied with the sofa that was missing a leg. I called. They said I could not return the loveseat because once it’s delivered, it is not refundable, however, they could exchange it but not until May 14. also, they had to order the part for my sofa, the part was delivered to my home after three days, however, they cannot attach the leg until May 14. I am very disappointed with Ashly furniture, I paid good money for good furniture and they delivered a damage loveseat and a sofa that is missing a leg, so from April 30 I have to have a sofa that is missing a leg, and a loveseat that is defective. They refunded me only $75 for this inconvenience. They Told me the part would not be installed on the sofa until May 14 I requested an additional discount that would have taken care of the delivery, But they refused. With all this being said. I will not be referring any of my friends or family to Ashly furniture. I would not recommend this furniture company.

I just want to say I truly loved my experience at Ashley in Avon, especially with my sales person Selina (request her when you go in for best service)!! I walked in and she was so friendly checking on what I was looking for, I needed a new adjustable base and she made the process so smooth and easy. I was in and out in like 25 minutes, she asked me about sleep concerns I’ve been dealing with and then instantly put me on the perfect base (I tried others after it really was the best fit) and it was for a great deal. The rest of the staff was bright and fun especially Erin. Thank you Ashley for great service.

Salesman was knowledgeable of furniture line that met our needs, and didn’t rush or pressure us to purchase

Worked with Celina and had a great time with her. She was very helpful and knowledgeable with the stores merchandise. It actually was the first time I went furniture shopping and was not bombarded with a mirage of salespeople. This not only made it more enjoyable, but was much more comfortable. The only thing I wished you had more kitchen tables to pick from, as well as, sofa tables. But all in all, shopping at your store was a pleasure, as was working with Celina.

Had a great experience with Olivia !. Told her what piece we were looking for and she was great help. Ended up finding exactly what we wanted and she got us a great price. We will be back.

Lisa was an excellent salesperson, helpful and very patient...I found just what I wanted at an excellent price

We went back to Ashley for a second time! Erin made our experience great once again! She was very helpful and assisted us in getting specific pieces.

I will never buy furniture anywhere else as long as Tracy is there. She is a gem as a sales associate and always knows exactly what we are looking for. It’s always a great experience when we are there!!

The delivery team did a great job.

Javier was great to work with. Very professional, knowledgeable, and efficient.

Ron was so warm, genuine and helpful to us while shopping for a couch this morning. Highly recommend this location if you want to feel like more than a number!

Great place to shop. Friendly and professional sales staff. Very knowledgeable and allow u too shop without pressure but still professional in their sales role. Tracy Fugate was great!!!!

We came in for a chair and end tables, Javier helped us and was great! He explained pricing, the sales and financing and let us look around. When we were ready to check out he was there! It’s nice not being hounded but knowing he was there for questions if needed! Highly recommend Ashley Furniture in Avon! Ask for Javier!

Every experience has been amazing my sales rep Lisa was amazing and very helpful

Lisa was great, easy to talk to and helped me find great furniture for my new house. Thanks so much.

Very good will definitely be back

Javier and the rest of the team made our experience a breeze. Everyone was incredibly helpful and it started from the moment we walked in the door. Highly recommend Javier and this team at the Avon location.

We needed a new mattress and went to Ashley in Avon. As soon as we walked into the store, Tracy greeted us and was so knowledgeable about mattresses. She was very professional and we never felt any sales pressure. She took her time to understand our sleeping needs. And they had great financing deals, which were a huge help. Thank you, Tracy!

Excellent service! Sales representative matched us up with exactly what we were looking for! 5 star definitely recommended!

Recently bought a new bedroom set Javier took outstanding care of us!! Highly recommend

- Wanted a swivel recliner for my husband. Those are difficult to find! Since Ashley did not have what I wanted - color, size, wall distance, etc., Ron found what I was thinking of on line that could be made. He was very helpful. First time I’ve shopped Ashley. I’m glad I did!

I had a great experience working with Lynne at Ashley Home Store. After she initially approached me she gave me the space that I need to thoroughly look around. Lynne was very helpful, professional, and kind.

Found what I was looking for at a great price! Ron was very helpful and easy to work with.

Excellent

Going to a store to try out mattresses is never fun, however Erin made sure my visit to Ashley store was a very pleasant one! She gave me time and space to try out mattresses on my own. She is very knowledgeable about all of the mattresses they sell!

Great sales person (Javier) and very friendly staff overall.

From the moment we walked in, we were greeted with smiles. We already knew what we were looking for. Tracy took us right over to the dining set and was very knowledgeable about the different brands. She has such a fun personality without being pushy. I will definitely go back to her when we’re ready for new furniture in the future.

Ronald was the perfect amount of attentive. He gave us plenty of information and time to make our selection! All the staff was so friendly. We can’t wait to get our new sofa! Thank you Ashley of Avon, we’ll see you first for our next furniture purchase.

Great experience. Lisa was great! Would suggest if looking for knowledgeable and friendly salesperson to ask for Lisa!

Ron was friendly, informative! Knew just what a needed!

We purchased a sectional through Ashley almost a month ago under the pretenses and estimated delivery of ~1 month, give or take a week or two, as told by our sales representative. She was very nice and professional, but unfortunately not able to address and inform us accurately regarding estimated delivery, which was a huge factor in making our decision and very misleading for us. We went into the purchase aware that there are supply chain issues and longer than desirable delivery dates currently due to having a prior furniture purchase from a separate store where we waited months to receive than eventually couldn’t be fulfilled. Therefore, when making the decision to purchase this sectional we asked sales person multiple times if this particular model had any known back order issues and if there’s any possibly of it being delayed by more than a few months. They said no and it was safe for them to place estimate at time of purchase at around a month. Two weeks after purchase I called to confirm delivery estimate and was surprised to learn it was delayed by ANOTHER 2 months. We really liked couch and price was right, so we decided to wait it out. Now a month after purchase, I reached out again and learned it is now delayed for ANOTHER month. We understand that these are estimates that are given at time of purchase and not completely accurate, but 1 month is vastly different from 4 months. We are dissatisfied with the fact that estimates given at time of purchase are very inaccurate and also with lack of communication when these 2 different delays happened, having to be the one who reaches out in order to find out about delays. We feel deceived and believe now the reason the couch was on sale is because of longer than usual wait times for it to get in, which was of course not addressed at time of purchase. I would not recommend Ashley furniture if you are looking to get a couch within a reasonable amount of time.

Ron was great! zero pressure but he was there when I needed him. I appreciated seeing the team work of the co workers.

Very nice and helpful!

Olivia was very nice, professional, and understanding. She was very helpful with the process of buying our furniture.

Helpful staff without pressure.

I had the pleasure of meeting the best sales woman, Laila! She got me the best prices and was very friendly. She does a fantastic job! I would definitely recommend visiting Ashly Furniture❤️

Friendly knowledgeable staff that doesn’t helicopter until requested.

Olivia was so helpful. And not pushy. Excited about my new buy. Thank you Olivia

Great experience,sillena helped us alot with every and each details.

Excellent just couldn’t be any better. Lisa is a ten .

Tracy was wonderful! Accommodating and helpful!

Great experience, Lisa Castaneda was very nice & very helpful. She answered all my questions. Highly recommended.

I was on the verge of despair and madness when I arrived at Ashley Home store of Avon on March 19th. The year is two thousand and twenty four. I hadn't eaten or slept in days, but something called out to me like a whisper in the night. Upon entering the building, a gleaming light of overwhelming power brought me to my knees. "A chandelier?!" I thought. Nay, it was a sales rep by the name of Lisa. It was only through her tutelage and guidance that I was able to walk away that day with a shred of my humanity - along with a bedroom set fit for the gods. You saved my life, Lisa.

As always Erin is wonderful at the Avon store! She is helpful and listens to all your wants and needs!!

Great selection, great staff. Would highly recommend.

Great experience shopping at Ashley. Lisa was very helpful and gave us ideas on how we could decorate our living room.

Very please with the 3piece living room we order and received excellent deliver early and set up was great. Friends were very impressed with the looks, comfort it was especially what we bought it for. Our service was supper with questions we asked and track to see if they price matched which you did and was so impressed that we bought all 3pieces. Will recommend Ashley’s furniture to all our friends was very impressed will come back again . Thank you so much would give 10stars if they were there to mark. Excellent service all around John and Cathie Hasenflue

Ron was excellent in helping me find exactly what I needed!

Excellent service, prompt delivery and professional and friendly sales staff.

Polite, helpful. Erin knows the inventory & readily showed me around to see what I was specifically looking for.

The store is great. Quality items. I appreciated the atmosphere having no pressure put on me and my fiance. Lisa was great.

Great service received. Very helpful and knowledgeable. Erin Bowman was the best!! I wish all of my transactions were this smooth and pleasant

Olivia was super helpful! She took her time helping us find what we wanted. Will def come back in th future.

Absolutely the best products, amazing customer service, and lowest prices. Laila and this business are Five star!

Amazing customer service!

We didn't actually buy anything today while in the store but just wanted to compliment the sales associate who helped us out. Our son is autistic and was on the verge of a meltdown when we walked in. Selina recognized it almost immediately and offered him a 'squishy' toy and some tissues, what she didn't realize was it was a perfect sensory toy for him. He soon forgot what he was upset about and we were actually able to look around without the stress of a meltdown. She gave us adequate space and even let us move a display piece around to better envision what it would look like in our home. She provided us a little packet of info we could take home and go over. Experiences like this are what make the difference, we will definitely keep her info and take this particular store into consideration when shopping in the future.

Great service, clean store. Lisa specifically was the lovely team member who assisted us w our sofa and ottoman purchase. She was laid back and helpful in pricing out different options. It was a pressure free environment which my husband and I especially appreciate! We were looking at couches online from some trendy brands, but this store had a great selection and it was important to me to be able to sit on the sofa I was about to buy. I’d def recommend checking this place out and remember to ask about pricing, many items are cheaper than what the sign displays. Also, thanks for showing my toddler pics of your dogs!

April at the Ashley store in Avon,Ohio was Absolutely AMAZING!! She went above and beyond with every item she showed us. She's a great designer and took care of everything! We are moving and needed almost everything. I highly recommend April for all furniture needs and her beautiful designing eye!!

Salena was a terrific salesperson. Very helpful, knowledgeable and patient with us as we made our selection

My experience at this store was extremely amazing. The layout and openness presented all furniture types very well. And the employees were all very friendly, knowledgeable and must be appreciated by the company because of the way they presented themselves. The sales person, Don, who took care of me was very thorough in answering any questions and always let me decide what and if I was going to purchase, no pressure. Thank you Ashley Furniture and Don for making this a pleasant and fun experience.😁

Girls are super nice!

Lisa was ver helpful and knowledgeable. Excellent customer service, I have my own furniture gal

Lisa was great to work with! She listened to what we needed and was very helpful in finding us what we needed. She’s a very nice person who made furniture shopping fun.

I had a great experience working with Lisa. She was very helpful in making sure that I got the correct layout for my Carbany sectional. Lisa promptly answered my questions even on her off days which was very kind. She has exceptional customer service and was extremely patient with my goofy boyfriend. She also helped us pick our sectional last minute before the store closed. I would highly recommend others to shop with Lisa.

Looking forward to delivery of my recent purchase .

Very helpful

We had the pleasure of working with Selina and she has made this process so fun and easy for us. We were able to get our couch with taxes and delivery/set up for less than original cost or competitor prices which was great as this was the last stop of the day (should’ve been our first would’ve saved us time lol) So excited for our new couch!!

Very pushy Was told if I wasn’t for sure on wanting to buy furniture to leave i will never go back I recommend nobody goes here levins is nice much better

Absolutely horrible place. Went to go look at furniture and they pretty much kicked us out because we weren’t planning on buying that moment. They are too worried about making their commission than letting you actually look into what furniture you like. Would not recommend. The workers only care about making their own commissions. We were genuinely looking around because we are moving into a new home soon and we were just getting hounded by workers.

The consultants we worked with were knowledgeable and very helpful. Purchasing our recliner was very easy and we had delivery in three days.

When I bought my new house 3 years ago all my furniture I purchased from Ashley Furniture. I still needed a bed for the guest room and there is no other place I would go other than Ashley Furniture. Wasn't sure exactly what I wanted but Erin was honest and so helpful. I recommend Aahley Furniture in Avon.

Ron was excellent. He took so much time with us and explained information on the items we were interested in.

Always shop Ashley in Avon . Excellent staff with top notch service .

We have a new build Situation and had been to 6 other furniture stores from sandusky to north olmstead... Limited selection and terrible sales and customer service. Another store actually recommended that we go to ashley in avon, It was on our Way home so we thought we would check it out... Beautiful Store huge inventory and we met person lisa who was spectacular... She was informative Educational and gave us the space until we were ready to proceed. She gave us options that I would not have otherwise considered... They set up a delivery schedule that fit our situation perfectly... We purchased 6 pieces of furnature and a complete King size mattress set...We would definitely recommend Ashley furniture in Avon as well as Lisa Castaneda !

The staff at Ashley are very knowledgeable and friendly! More specifically, this is the second purchase we have made with Erin Bowman and she is simply amazing. The process is simple when you have an idea of what you’re looking for, I suggest doing some research and asking your question to the staff! Overall, amazing experiences both times!

Salesperson was very helpful and friendly. Answered all our questions

Ashley was wonderful. She was full of smiles which made my visit great. I look forward working with her in the future.

April was very kind and asked what we needed. She let us know what was available and the benefits of the mattresses and bed sets available but was not pushy and let us choose what we liked. She made our chopping experience fun. Thank you, April (from Brielle).

Second big purchase in a year, and has been a great experience both times.

We had a great experience at Ashley furniture in Avon. This was our second time buying furniture here and had Ana other great experience. Javier checked in on us periodically, but allowed us to browse and figure out what we wanted which I prefer. He helped us get the best prices we could and set up our delivery. Great place to go for furniture.

Nice Presidents’ Day discount, excellent help at the store, and delivery was great.

April was wonderful helping us pick out a mattress. Will definitely be returning to store for furniture and accessories when we move to our new house. Thank you April!

Great service! Definitely liatened to what I needed and helped out!

Our salesperson, April, was awesome. We went in just to browse, but she was so informative and respectful, we ended up buying our living room furniture. Everything went smoothly.

Lisa was beyond respectful to both my grandmother and I , keeping all my factors in mind , such as looks , budget and style , as well as bein so patient with our questions and even giving us plenty of time to discuss without making us feel left to figure it out ! If you go I highly recommend letting Lisa show you around and I was betojnd surprised at Ashleys selections ! Would do all over again!

April was very helpful and understanding when we came in the store looking for modular furniture. She was able to dial in to what we really were looking for and showed multiple options.

Erin has great knowledge of the products and gave us our space to think over the choices.

Purchased a dining set from Ashley on 11/15/23 and I'm still waiting on my complete set as of today 2/8/24. Our original delivery date was scheduled for 1/25/24 (we were told it was because the chairs were on backorder.) When they delivered the set on 1/25 I was surprised that they had the incorrect chairs (especially since we had to wait longer for them.) I was told by the manager Garth that the correct chairs would be sent out 1/31. Well, that day came and went and no one ever contacted or came for delivery. Called the scheduling department and they rescheduled for 2/3. The correct chairs arrived but one had a crack in the wood. Now I'm waiting until 2/13 for them to send out a new chair. I asked if they could send two just incase one was damaged but they are unable to do so. Hoping that this chair arrives in good condition because I can't wait to be done with Ashley furniture. I should have listened to prior reviews and my friends who told me to avoid this store. I will not be shopping or recommending Ashley to family/friends.

Selina took care of us. Patient, and made herself available on her time off as well. Very pleasant buying experience.

Honest service and quality.

Great experience shopping, not pushy. Erin was a pleasure to work with during our selection process. We will return again in the future for other items to complement or purchase.

Stopped in to look at some dining sets. Greeted by Tracy who showed us around the store, spent a lot of time with her and we decided to purchase one. She did a great job.

Had such a great experience!

Great experience! Will go back in the future!

Friendly staff and great layout.

Thanks liv for all the help!

Lisa is great to work with. We have had her help us a couple times. Always so friendly!

I did not plan to buy the day I visited the store. I planned to start "shopping around". But I found good options and Lisa was so helpful I wanted to make sure she got the sale. She balanced time with me, made some recommendations and let me explore on my own. Very good experience in the showroom. And the loveseat was delivered yesterday. It is perfect for me and my living room. Overall a very positive experience.

Erin was very helpful, professional and awesome. Very good experience so far.

Erin was so kind and helpful! We had a blast finding a new living room set.

Lisa is amazing! Plenty of style and pricing options.