Ashley Store Avon, OH

No pressure salesman. Welcomed is and said look and around and ask if we had any questions . Answered all questions and was really helpful

Our salesperson Chris was great- low pressure, knowledgeable about the reduced, really pleasant to deal with.

Very sympathetically to my needs

A very nice experience Lisa the saleslady was great and the furniture was priced right

Very friendly and helpful. Thank you for helping us make the right choice .

Lisa was great! Even though we took some time to figure out what furniture we wanted, she was still there every step to answer all of our questions! We finally made a decision and got all the items we hoped! Great experience!

The entire team is Amazing in this store.

Sales person was exceptional, knowledgeable and very professional .

Salesman was top level and the experience was first class and left an impression that will stay with me forever.

We had a wonderful experience working with Kimberly. Job well done!

Chris was great!

Erin was great to work with

I like the way they greeted us and let us know about the sale then let us browse until we found what we were looking for. No high pressure sales person following us around. Olivia was wonderful.

Erin was excellent. She wasn't pushy or hovering. She asked good questions and provided alot of good information. She made it quick and easy once we narrowed our search. Excellent job, Thank you

Erin at Ashley Furniture in Avon, OH is a definite asset to the company. From the moment this young lady greeted me, she was 100% attentive to me and my desire to find a new couch and chair. She was not distracted by her cell phone, listened to what I needed, was very patient with questions asked, sought help when needed, and did a price match saving me over 50% on price—which was remarkable. She went above and beyond for which I am very grateful.

A very pleasant experience.

Liv was the absolute sweetest and amazing to work with! Cannot wait for our new bed to be delivered.

Both guys who assisted me are awesome! Tha k you!

Perfect experience! Erin was awesome!

Saleswoman was very good. Took her time and wasn't pushy

I went into the store a few weeks ago to find the perfect mattress and I decided on the one I bought after testing out so many. I called the store to purchase the mattress over the phone and Chris helped make the process so quick and simple!

My salesperson Chris was very pleasant and spend a good deal of time helping me out and understanding my financial restraints. However, the sales manager presentation was very esthetically unprofessional and he spent an inordinate amount of time sitting on a couch playing with his phone. As a result I had to repeatedly wait much longer than appropriate when my sales assistant needed his assistance. Finally, the young woman behind the counter continuosly rubbed and picked at her nose. I'm talking minutes at a time. Probably an unconscious habit but was not pleasant. So Chris gets 5 stars and the store gets 1/2 a star.

Excellent service. Kudos to Erin.

Had a great experience on purchasing a new dining table set. Kimberly out of the Avon store was very helpful and an awesome lady. They have very good free peppermints too by the way.

Kimberly was an amazing sale person!

We have been very happy with our experience at Ashley Furniture. They have been courteous, professional and addressed any problems we had! I would highly recommend them!

Erin was very helpful. No pressure.

We came in to browse for furniture and found everything we were looking for. Ron made the experience a breeze. He was extremely helpful, knowledgeable and was able to arrange everything we needed. Definitely a great experience for us!

We spent many hours at the store trying out lots of sofas, asking questions and measuring. Live was very patient and helpful by showing us models and answering our questions!

Quick and painless! Erin was incredibly helpful and no pressure sales!

I want to thank Erin for her help with my sectional purchase. She was kind, knowledgeable, and made it fun and easy to go furniture shopping. Store was very clean and staff was welcoming. Thanks Erin!

Delivery on time as product delivered meets our requirement

Kimberly was happy to answer any and all of my questions. She was knowledgeable and made the process of choosing the furniture to suits our needs a breeze

We initially stopped by Ashley just to browse for a sofa for our living room, but Lisa made the experience exceptional. She was incredibly helpful, guiding us to the perfect couch while ensuring we got the best price and seamless logistics. Thanks to her expertise and support, we made our purchase on the spot. If you’re visiting the Ashley store in Avon, be sure to ask for Lisa—she’s fantastic!

Had a great experience with Tracy! She was very knowledgeable and an expert in her field. I would definitely recommend asking for Tracy!

I was greeted right away. I explained what I was looking for in a living room set. Tracy was very helpful in eliminating items too large or deep for me. This was helpful to scale down my search.

Our experience was great! Tracy Fugate made us feel welcomed, comfortable and not pressured to make a purchase. She presented us with multiple options to fit our budget and was very professional and friendly. My wife and I are returning customers of Ashley Furniture in Avon, but our shopping experience with Tracy was the best. We will definitely request for her the next time we need to make a purchase. Thank you Tracy!

Great customer service from Christopher.

Nancy was great not pushy

Great store experience. Ron and the other staff are friendly, helpful and knowledgeable. I did find the same product on other sites for less but appreciate the delivery fee and help at my local store.

I spoke with Erin initially and then met lisa at the store. Both were very kind and professional. Being a recent amputee, lisa was especially nice to meet me at the outside door to let my friend Maggie and I inside. Everything went well. I look forward to the delivery.

Christopher was very knowledgeable about the products in the store and was able to answer every question that we had. We just happened to be in the store for a 1 day only promotion and we were able to get a full sofa set, end tables, and dining room set at a huge discount! Highly recommend asking for Chris when you visit this store.

Lisa was fantastic! She listened to what I needed and was direct with pricing. I felt she was efficient, truthful, and responsive. I ended up purchasing a large sectional and was very happy with the service. I will be going to Lisa for all my future home decor needs!

Erin was wonderful and incredibly helpful. She gave us the time on our own to shop and checked in to help answer questions. She made buying our furniture a breeze.

Very nice gentle man did a super job will come back see him again

Great experience at the Ashley St with my purchase. Selina was so very helpful and friendly. Would shop here again.

Thank you, Erin! We really enjoyed our visit to Ashley Furniture tonight and ended up purchasing something different than we expected but a much better option. Erin is very knowledgeable, and not pushy, just informative. I also appreciate the coverage options and that there is a service department so even if you have to pay for repairs, they make it easy to preserve your investment.

We love our Purple Double seat cushions we purchased for our kitchen chairs. We also love the Duntler storage ottoman we purchased to put by our fireplace. Lastly, we enjoyed spending time with our salesperson Tracy Fugate. Each time we come to Ashley she has gone above and beyond the call of duty. We will be back.

Selina was very helpful. Will definitely come back for future furniture purchases.

Welcoming and no pressure experience. Erin was able to answer all my questions and gave her thoughts on my choices without being over-bearing. We always return to Ashley!

I would like to thank Ron at the Avon location. Made shopping for furniture pain free great guy. Thanks again Ron.

Excellent sales person. Very patient, polite. Knowledgeable, yet not pushy. I would recommend Ashley furniture and Chris to anyone.

Stopped in to browse and ended up buying 🤩 Olivia was a great salesperson who was knowledgeable and not pushy. Thanks Ashley Furniture

My experience with Kimberley Darby was great. Very knowledgeable and sweet. Gave us plenty of time to decide what we wanted. We will definitely be back.

Thank you Olivia for all of your help. You made the process very easy and relaxed. Thank you!

Professional, friendly service. At no time was I pressured to buy. Pleasant shopping experience. Big selection. Thank you!!

Friendly and timely service. Showed us good options for what we were looking for.

Tracy was really great, so helpful and really pleasant to work with.

Ron the sales person worked with us on our selections. He was very knowledgeable about the products

Chris at the Avon store was very patient with me while picking out a sofa. I appreciate all his help.

We had a terrific experience working with Lisa Castaneda to purchase our new mattress! From the very first minute it was clear that she had only our best interests in mind. She was very patient as we explored multiple options and there was never any pressure. We will always go back to Ashley Furniture because of the great customer service, and Lisa is a shining example.

What a great experience my family had purchasing our furniture. My sales lady was exceptional and kind. She answered all our questions and we couldn’t be happier because of that. Thank you.

I had a very positive shopping experience with Tracy Fugate. She was patient & made some suggestions in helping with my furniture selection. It was a very comfortable atmosphere & Tracy was extremely friendly. I highly recommend the Ashley Furniture Store in Avon, OH

Lisa was wonderful and guided me in the right direction

Very helpful sales people and great Black Friday sales.

Our associate Chris was very nice and helpful

I had an amazing experience at Ashley Furniture thanks to Kimberly Darby. She was incredibly knowledgeable about the different mattress options and helped me find the perfect one for my needs. She was patient, friendly, and made the entire process stress-free. I highly recommend asking for her assistance if you're looking for great customer service and a quality mattress.

Steve and Kimberly were both a great help with assisting my parents and I in finding new living room furniture!

I needed service on my couch. They tried to tell me my warranty was voided. Also they don't do 3rd party Technicians the lady tried to tell me. I had to pay money for them to come hook my couch together even though I have a warranty because it's been under a year.

My sales person was very helpful and efficient.

Chris was very helpful, I showed him a picture of the chair we wanted to replace and he gave us excellent advice, as well as service! Thanks, we are excited to receive our new quality chair, with a special 5 year warranty!!!

Great customer service. Chris answered all of our questions and helped us generate the decision. The team there is never pushy but rather helpful and gave us the space and time to come up with our decision.

I love this store! Tracy, Nancy, and Lisa have helped me and they all were wonderful!

Great experience at Avon store. Great selection and vast showroom. Sales team was very helpful and walked me through all aspects of the purchase very thoroughly. I would definitely go back and would recommend.

Right when we walked in, we felt warmly welcomed, guided based on what we were looking for, supported just enough, and space to explore on our own. Tracy was incredibly down to earth, helpful and kind. Thank you so much! We’re so excited! And will definitely be back

Selina made the process very easy. Thank you

Had what I was looking for. Sales representative did everything she could for me.

Lisa was very helpful great customer service!

Lisa was exceptionally helpful and great to work with!!

Our experience was wonderful

Tracy at Ashley was amazing !! Told her what we were looking for and she found it immediately for us! Easiest shopping experience ever!

Thank you Nancy for helping us find our furniture I highly recommend her for finding your furniture

Salesman Steve was very patient and helpful. I ended up purchasing a couch, 2 loveseats, and a set of pictures. I left feeling that I got the best deal possible.

Selina was a great help & super knowledgeable. Her follow up allowed us to make quick and efficient choices.

Update on 12/4/24 After receiving 1 piece of furniture and waiting for 3 more pieces. My furniture was scheduled to be delivered on 12/13 and was contacted my furniture was in just waiting for it to be delivered. Now I have received a call that my furniture is not in and it’s going to be delayed at least another 10 days. I needed this furniture because I am hosting family however it will now not be here in time so that is something to keep in mind and something I was warned of by a friend about Ashley furniture prior to my purchase. We buy furniture quite a bit because we have 3 dogs. We had been shopping around and weren’t able to find what we wanted until we stopped at Ashley. We worked with Ron who was awesome. He pointed us in the right direction and helped us with sale pricing. Would absolutely recommend

Sales lady at the door couldn’t hear anything I was saying. Followed me around the store and suggested everything opposite I asked for!

Great service!

Our sales lady was AWESOME!!!

Ron and Ungel are amazing, they were able to order my last minute purchase a day before I needed the cocktail table. I will continue doing business with them in the future! 😃

Thanks Lisa!

Ron was very friendly but not at all pushy. He took his time and helped me when I was looking for a chair to match dining chair I was purchasing by literally taking chair I purchased all over the entire store so I could see it next to every option! He definitely went above and beyond!

Great sales people and fantastic management!

Lisa Castaneda she really good she’s is help me everything and explain me everything about products

Friendly sales staff

Kimberly was awesome. She was gentle, not pushy, she made me feel like was able to explore without feeling pressured into buying anything. I cannot wait for my delivery date to come.

Great service, helped me find the perfect dining table!

Ron my sales agent and the manager on sight was informative and wonderful

Great experience and the sales rep was awesome

Good service, good selection, friendly staff, always helpful. Sales, delivery, and set up. Nothing but good experience.

I WILL BE BACK!!! Lisa took care of us ! From the moment we walked in she had a great smile that you couldn’t resist! She was so knowledgeable about everything! I went in for a couch and walked out with a sectional, Dining room set , dining buffet , new bedroom set and a couple more small things. Her joy and happiness will bring me back for sure! Can’t wait to go back !

Lisa did a great job! I had a good idea of what I wanted and she lead me straight to couch that will fit my room perfectly.

Erin was so helpful and answered all our questions. Great place for furniture!

Didn't care for online purchasing.

I would like to extend my sincere thanks and appreciation to the wonderful employee Lisa at Ashley Furniture, her service exceeded expectations, she helped me a lot with her sweet smile and attention to detail, and with her professionalism and excellent treatment, I decided to buy furniture for my home, and I am grateful to have such an employee who makes the shopping experience unforgettable. I would also like to thank the kind, tall and big man, sorry I forgot his name but he was very helpful and helped me a lot during my time in the store. A truly wonderful team that reflects a bright image of excellent customer service

Great customer service and affordable price

Erin was very helpful in providing details about the chair that I had purchased, including the price and delivery.

Selina at Ashley in Avon is awesome! She greeted us right away, inquired about our shopping needs and pointed us on the right direction. She allowed us to browse without hovering or being pushy. She stopped by occasionally to check in on us and give us any additional info we might need to assist in our decision making. She was very pleasant and friendly to work with and made the entire process of buying a new sofa painless. They have a huge selection of sofas and sectionals and the customization options on the sectionals is extensive.

Nancy was very helpful in our choosing of a loveseat for our basement. The couch seems very comfortable and well made as well as affordable.

When I walked through the doors I was welcomed with a smile. Tracy immediately approached me and made me feel at ease. The whole process from start to finish was easy. I told Tracy what I wanted and needed. She showed me the best options to meet my needs. Tracy and the rest of the team were professional and kind. Thank you. I would not hesitate to go back.

It was a great experience start to finish. Hopefully the delivery will be as smooth Ron was great!

Repeat customer. Store has a great selection of quality furniture in all price ranges. Ron Fugate was our sales representative and was very helpful, informative but never pushy.

Tracy was great!

Wayne Stump working at Ashley was excellent. He was so polite, humble and professional. We need more people like him in today’s world.

The salesperson was professional knowledgeable and pleasant

Worked with Tracy at Avon and she was the absolute best! Made it so easy and was beyond friendly! Would absolutely return to work with her again

Great customer service

Lisa from the Ashley store in Avon was amazing. She was so helpful in finding a couch that both me and my husband love. If we ever need anything else we will be returning to see Lisa!

I came to the store looking to purchase a simple clock. After my arrival, the sales associate that was caressing the podium stalked me during my whole visit until I made my purchase. I just wanted a clock yet it was this whole process for buying a small thing and had to fill out all these forms and such and was a huge time waster. Sad! If you desire a simple shopping experience with minimal pushy salespeople look elsewhere.

Erin and Tracy were outstanding sales people who were well versed on the product and not pushy at all. The selection is vast and price points for everyone.

Great experience working with Ron! Excellent customer service! Would not hesitate to shop at Ashley again! Thanks again Ron!

Very friendly staff, determined to ensure you have a positive experience in their establishment. I did!

Awesome experience! Thanks so much for your help Erin Bowman

Great people great experience

Pushy sales people and prices you see are just good for today. High pressure sales tactic.. BOO.

Ashley was very helpful and delivered on what I needed

Tracy was great to work with and gave us an enjoyable, stress-free furniture shopping experience. We so excited for our new dining room and living room furniture! Thank you!

Selina was very knowledgeable and what she didn’t know she looked up. Great sales gal! Thank you Selina! Debbie and Mia

Selina was a huge help, very knowledgeable.

I appreciate that the people here did not follow me around the store or try to push the priciest furniture on me. When I found something that I liked, I went and found the girl that greeted me when I came in. Super nice people And very easy to get through financing. Erin I think was her name.

Awesome experience . Definitely recommend Ashley furniture. I bought another beauty rest matress Hybrid. I still have the same matress from 6 years ago. Ron is a great salesman . Great customer service.

Friendly and knowledgeable staff

Excellent experience

Great customer service. Our home furnishing consultant Selina was prompt and honest and helped us in selecting the bedframe that we were looking for.

Ron Fugate was my salesman and he was excellent! Great prices & fast delivery!

We worked with Ron who was very knowledgeable and made purchasing our sectional extremely easy. Would definitely recommend visiting him and the Ashley team in Avon if looking for furniture!

Nice selection of items, but typically the experience isn’t great. The staff is consistently unfriendly and rude at this location, exceptionally so at our last visit. I know it's typical for the person to greet you to be your sales person, but there are often times that after they greet us, they are nowhere to be found (with relatively low shoppers). If you ask someone else for help (even though they are just sitting in the front without other customers) they have to call your person - last time it took over 15 minutes to have our person come over and verify a price. We likely will not return.

Best experience furniture shopping I’ve ever had. Natalie was so knowledgeable and helpful when picking things out. I was able to get everything I needed and had a great time in the process.

When I walked in, I was greeted by Natalie. She was very knowledgeable but wasn't pushy at all. She knew all the answers to my questions. When I come back, I'll be sure to ask for Natalie!

Sale prices were great and the staff were amazing.

I Stopped in looking for a good sectional for my den, and was helped by Natalie, she was extremely helpful and I will definitely be back to buy

Javier Nunez at the Avon store was incredible!! Not only did he take time out to help us with a rare item! He helped my daughter & I carry it into the car! I’ve never felt so comfortable! I’ll gladly pass up the closer location in Brooklyn to go shop with Javier in Avon.

Very helpful but not overbearing. Great experience, I will be back!!

I visited Ashely furniture a few weeks ago looking to buy a sectional. I didn’t really have a good idea what I wanted but I knew I wanted it to be beige. Upon entering I was a little overwhelmed but ultimately experienced great customer service. Olivia helped me find this great piece I just fell in love with. We tried a lot of great options but the Lindyn couch was perfect for our new home!!

Absolutely amazing staff! Such a wonderful environment to be around, super funny too!! Shoutout to the gingers!!

Great spot, got a good deal on my furniture great knowledgeable sale staff with and easy check out!

From the moment I walked into Ashley furniture Tracy was smiling and greeted me immediately. So thankful for her help, I was indecisive and she helped me tremendously. She knew everything to ask and made finding our new living room furniture a breeze. 10/10 experience, I will look for her next time I shop there.

Lisa was awesome ... she greeted us when we walked, let us know of the sales and gave us space to browse and then checked-in!

Ron was so patient with our family while we shopped for furniture. We must have spent 4 hours with him and never felt pressured, rushed or like we were a bother. It was a pleasant experience.

Good experience, Tracy patiently spent time with my wife I helping us choose a dining table.

We had very excellent service at Ashley’s. Our sales team member was Lisa. She was amazing. It’s already stressful enough to have to buy furniture, but she made the process so much easier and seamless. She helped us match things that looks best together. She was very informative about their inventory. I would recommend when going to Ashley’s. All their team members are good, but Lisa really stepped up and helped us out a lot.

Olivia was knowledgeable and made herself available when I had questions. I painted the legs (chalk paint). Very happy with our purchase!

Olivia helped me make a decision with the beautiful furniture.

Pleasant sales associate and good products.

Ron was excellent and great to work with on finding exactly whst i wanted.. he didn’t push or sway me to buy .. he presented me with exactly what i was looking for .

Olivia was so great to work with!

Ron was a fantastic salesperson! Helpful, accomodating, and kind We had a lovely experience. We would highly reccomend coming to the Avon Ashley Furniture and asking for Ron

I have never been to any location of Ashley's furniture ever. However I came to browse for a bed frame and was taken care of olivia.she was so helpful and provided alot of insight on the questions I was asking.im still looking for furniture to purchase so I will definitely be coming back and looking for her only!😇

I just want to say thanks selina for your help!

Erin was very helpful and accommodating

Definitely recommend this store and Lisa specifically! She was the best to work with!

Javier was great. Thank you!

Selina was great at helping us pick out and order a new sofa

Excellent job by Olivia

👍

Chose a sofa and a recliner. Was given a price. Purchased both pieces and the next day we realized they ordered the wrong sofa. We called and spoke to the salesman and then a manager and both said although it was a mistake on their part, if I wanted the actual sofa we chose we’d have to pay another $170. We cancelled both pieces and bought them both elsewhere. Still waiting on my refund to appear in my bank account.

Just wanted to share a recent experience of couch buying at Ashley furniture. It was our first stop to look at couches. We were approached by our salesperson Liv who told us to look around and she would be available. When we were done looking we asked her for the price of the couch. We then went on our journey to look at other furniture stores. Liv stayed in contact with us. She helped us with figuring out our best deal based on what we found on line. We ended up calling her and buying the couch we wanted with delivery in about one week. Good experience!

My husband and I went to Ashley furniture on Saturday in hopes of finding end tables or coffee bar for our house. We were greeted by Tracy and she checked in on us a few times while we were there. She was super informative and answered all of our questions. We fell in love with these end tables that matched our living room perfectly. I came back on Monday and Olivia helped me finalize my purchase and even helped me get the end tables loaded into my car. Her and Tracy are absolutely kind, helpful and awesome! Thank you ladies for all your help, we truly appreciate it!

Great service and quick order. Very flexible delivery dates.

From the moment I walked in, Ron greeted me at the door and offered his assistance. I told him I was just looking for now and he said if you need anything to let him know. After walking around and deciding on few pieces I asked Ron some questions and they were answered with a smile and enthusiasm (which unfortunately is hard to come by nowadays...i.e. people enjoying what they do)! Thank you Ron for working with me and following up as well. I will recommend anyone with furniture needs go see Ron at Ashley Furniture in Avon!

I had a tremendeous experience at Ashley Furniture Store in Avon. I was met with courtesy and I was taken care of as soon as I got in the store. The person who presented me the items that I was looking for was very nice, had patience and helped me choose the right piece of furniture for my needs. Thank you, Lisa and Tracy!

Great service and price!!

Olivia was wonderful. Had a good experience so far.

I bought A sofa and loveseat that was to be delivered April 30, it was delivered however the sofa is missing a leg, and the loveseat had a small rip on the back. I checked the sofa carefully, and the delivery guy told me that it was missing a leg. I was not happy. I did not check the loveseat very well because I was so preoccupied with the sofa that was missing a leg. I called. They said I could not return the loveseat because once it’s delivered, it is not refundable, however, they could exchange it but not until May 14. also, they had to order the part for my sofa, the part was delivered to my home after three days, however, they cannot attach the leg until May 14. I am very disappointed with Ashly furniture, I paid good money for good furniture and they delivered a damage loveseat and a sofa that is missing a leg, so from April 30 I have to have a sofa that is missing a leg, and a loveseat that is defective. They refunded me only $75 for this inconvenience. They Told me the part would not be installed on the sofa until May 14 I requested an additional discount that would have taken care of the delivery, But they refused. With all this being said. I will not be referring any of my friends or family to Ashly furniture. I would not recommend this furniture company.

I just want to say I truly loved my experience at Ashley in Avon, especially with my sales person Selina (request her when you go in for best service)!! I walked in and she was so friendly checking on what I was looking for, I needed a new adjustable base and she made the process so smooth and easy. I was in and out in like 25 minutes, she asked me about sleep concerns I’ve been dealing with and then instantly put me on the perfect base (I tried others after it really was the best fit) and it was for a great deal. The rest of the staff was bright and fun especially Erin. Thank you Ashley for great service.

Salesman was knowledgeable of furniture line that met our needs, and didn’t rush or pressure us to purchase

Worked with Celina and had a great time with her. She was very helpful and knowledgeable with the stores merchandise. It actually was the first time I went furniture shopping and was not bombarded with a mirage of salespeople. This not only made it more enjoyable, but was much more comfortable. The only thing I wished you had more kitchen tables to pick from, as well as, sofa tables. But all in all, shopping at your store was a pleasure, as was working with Celina.

Had a great experience with Olivia !. Told her what piece we were looking for and she was great help. Ended up finding exactly what we wanted and she got us a great price. We will be back.

Lisa was an excellent salesperson, helpful and very patient...I found just what I wanted at an excellent price

We went back to Ashley for a second time! Erin made our experience great once again! She was very helpful and assisted us in getting specific pieces.

I will never buy furniture anywhere else as long as Tracy is there. She is a gem as a sales associate and always knows exactly what we are looking for. It’s always a great experience when we are there!!

The delivery team did a great job.

Javier was great to work with. Very professional, knowledgeable, and efficient.

Ron was so warm, genuine and helpful to us while shopping for a couch this morning. Highly recommend this location if you want to feel like more than a number!

Great place to shop. Friendly and professional sales staff. Very knowledgeable and allow u too shop without pressure but still professional in their sales role. Tracy Fugate was great!!!!

We came in for a chair and end tables, Javier helped us and was great! He explained pricing, the sales and financing and let us look around. When we were ready to check out he was there! It’s nice not being hounded but knowing he was there for questions if needed! Highly recommend Ashley Furniture in Avon! Ask for Javier!

Every experience has been amazing my sales rep Lisa was amazing and very helpful

Lisa was great, easy to talk to and helped me find great furniture for my new house. Thanks so much.

Very good will definitely be back

Submitted a claim to Ashley Furniture on their Party Time Recliner that is recalled due to a fire hazard. The claim has been “under review” for over 4 months now. After 2 1/2 months I called again and they “escalated it”. Now it’s another month and nobody has contacted me, so they are “reviewing it” again. Early on they told me my local Ashley Furniture would be able to have a repair person come to fix the issue. Local Ashley Furniture says it’s not their responsibility since it’s through “national Ashley Furniture”. Would not recommend buying anything from a company that puts out couches with fire hazards and then doesn’t stand by their products when you try to follow up on their recall. It can’t be that difficult or costly to just send a repair person out instead of passing around the blame.

Javier and the rest of the team made our experience a breeze. Everyone was incredibly helpful and it started from the moment we walked in the door. Highly recommend Javier and this team at the Avon location.

We needed a new mattress and went to Ashley in Avon. As soon as we walked into the store, Tracy greeted us and was so knowledgeable about mattresses. She was very professional and we never felt any sales pressure. She took her time to understand our sleeping needs. And they had great financing deals, which were a huge help. Thank you, Tracy!

Excellent service! Sales representative matched us up with exactly what we were looking for! 5 star definitely recommended!

Recently bought a new bedroom set Javier took outstanding care of us!! Highly recommend

- Wanted a swivel recliner for my husband. Those are difficult to find! Since Ashley did not have what I wanted - color, size, wall distance, etc., Ron found what I was thinking of on line that could be made. He was very helpful. First time I’ve shopped Ashley. I’m glad I did!

I had a great experience working with Lynne at Ashley Home Store. After she initially approached me she gave me the space that I need to thoroughly look around. Lynne was very helpful, professional, and kind.

Found what I was looking for at a great price! Ron was very helpful and easy to work with.

Excellent

Going to a store to try out mattresses is never fun, however Erin made sure my visit to Ashley store was a very pleasant one! She gave me time and space to try out mattresses on my own. She is very knowledgeable about all of the mattresses they sell!

Great sales person (Javier) and very friendly staff overall.

From the moment we walked in, we were greeted with smiles. We already knew what we were looking for. Tracy took us right over to the dining set and was very knowledgeable about the different brands. She has such a fun personality without being pushy. I will definitely go back to her when we’re ready for new furniture in the future.

Ronald was the perfect amount of attentive. He gave us plenty of information and time to make our selection! All the staff was so friendly. We can’t wait to get our new sofa! Thank you Ashley of Avon, we’ll see you first for our next furniture purchase.

Great experience. Lisa was great! Would suggest if looking for knowledgeable and friendly salesperson to ask for Lisa!

Ron was friendly, informative! Knew just what a needed!

We purchased a sectional through Ashley almost a month ago under the pretenses and estimated delivery of ~1 month, give or take a week or two, as told by our sales representative. She was very nice and professional, but unfortunately not able to address and inform us accurately regarding estimated delivery, which was a huge factor in making our decision and very misleading for us. We went into the purchase aware that there are supply chain issues and longer than desirable delivery dates currently due to having a prior furniture purchase from a separate store where we waited months to receive than eventually couldn’t be fulfilled. Therefore, when making the decision to purchase this sectional we asked sales person multiple times if this particular model had any known back order issues and if there’s any possibly of it being delayed by more than a few months. They said no and it was safe for them to place estimate at time of purchase at around a month. Two weeks after purchase I called to confirm delivery estimate and was surprised to learn it was delayed by ANOTHER 2 months. We really liked couch and price was right, so we decided to wait it out. Now a month after purchase, I reached out again and learned it is now delayed for ANOTHER month. We understand that these are estimates that are given at time of purchase and not completely accurate, but 1 month is vastly different from 4 months. We are dissatisfied with the fact that estimates given at time of purchase are very inaccurate and also with lack of communication when these 2 different delays happened, having to be the one who reaches out in order to find out about delays. We feel deceived and believe now the reason the couch was on sale is because of longer than usual wait times for it to get in, which was of course not addressed at time of purchase. I would not recommend Ashley furniture if you are looking to get a couch within a reasonable amount of time.

Ron was great! zero pressure but he was there when I needed him. I appreciated seeing the team work of the co workers.

Very nice and helpful!

Olivia was very nice, professional, and understanding. She was very helpful with the process of buying our furniture.

Helpful staff without pressure.

I had the pleasure of meeting the best sales woman, Laila! She got me the best prices and was very friendly. She does a fantastic job! I would definitely recommend visiting Ashly Furniture❤️

Friendly knowledgeable staff that doesn’t helicopter until requested.

Olivia was so helpful. And not pushy. Excited about my new buy. Thank you Olivia

Great experience,sillena helped us alot with every and each details.

Excellent just couldn’t be any better. Lisa is a ten .

Tracy was wonderful! Accommodating and helpful!

Great experience, Lisa Castaneda was very nice & very helpful. She answered all my questions. Highly recommended.

I was on the verge of despair and madness when I arrived at Ashley Home store of Avon on March 19th. The year is two thousand and twenty four. I hadn't eaten or slept in days, but something called out to me like a whisper in the night. Upon entering the building, a gleaming light of overwhelming power brought me to my knees. "A chandelier?!" I thought. Nay, it was a sales rep by the name of Lisa. It was only through her tutelage and guidance that I was able to walk away that day with a shred of my humanity - along with a bedroom set fit for the gods. You saved my life, Lisa.

As always Erin is wonderful at the Avon store! She is helpful and listens to all your wants and needs!!

Great selection, great staff. Would highly recommend.

Great experience shopping at Ashley. Lisa was very helpful and gave us ideas on how we could decorate our living room.

Very please with the 3piece living room we order and received excellent deliver early and set up was great. Friends were very impressed with the looks, comfort it was especially what we bought it for. Our service was supper with questions we asked and track to see if they price matched which you did and was so impressed that we bought all 3pieces. Will recommend Ashley’s furniture to all our friends was very impressed will come back again . Thank you so much would give 10stars if they were there to mark. Excellent service all around John and Cathie Hasenflue

Ron was excellent in helping me find exactly what I needed!

Excellent service, prompt delivery and professional and friendly sales staff.

Polite, helpful. Erin knows the inventory & readily showed me around to see what I was specifically looking for.

The store is great. Quality items. I appreciated the atmosphere having no pressure put on me and my fiance. Lisa was great.

Great service received. Very helpful and knowledgeable. Erin Bowman was the best!! I wish all of my transactions were this smooth and pleasant

Olivia was super helpful! She took her time helping us find what we wanted. Will def come back in th future.

Absolutely the best products, amazing customer service, and lowest prices. Laila and this business are Five star!

Amazing customer service!

We didn't actually buy anything today while in the store but just wanted to compliment the sales associate who helped us out. Our son is autistic and was on the verge of a meltdown when we walked in. Selina recognized it almost immediately and offered him a 'squishy' toy and some tissues, what she didn't realize was it was a perfect sensory toy for him. He soon forgot what he was upset about and we were actually able to look around without the stress of a meltdown. She gave us adequate space and even let us move a display piece around to better envision what it would look like in our home. She provided us a little packet of info we could take home and go over. Experiences like this are what make the difference, we will definitely keep her info and take this particular store into consideration when shopping in the future.

Great service, clean store. Lisa specifically was the lovely team member who assisted us w our sofa and ottoman purchase. She was laid back and helpful in pricing out different options. It was a pressure free environment which my husband and I especially appreciate! We were looking at couches online from some trendy brands, but this store had a great selection and it was important to me to be able to sit on the sofa I was about to buy. I’d def recommend checking this place out and remember to ask about pricing, many items are cheaper than what the sign displays. Also, thanks for showing my toddler pics of your dogs!

April at the Ashley store in Avon,Ohio was Absolutely AMAZING!! She went above and beyond with every item she showed us. She's a great designer and took care of everything! We are moving and needed almost everything. I highly recommend April for all furniture needs and her beautiful designing eye!!

Salena was a terrific salesperson. Very helpful, knowledgeable and patient with us as we made our selection

My experience at this store was extremely amazing. The layout and openness presented all furniture types very well. And the employees were all very friendly, knowledgeable and must be appreciated by the company because of the way they presented themselves. The sales person, Don, who took care of me was very thorough in answering any questions and always let me decide what and if I was going to purchase, no pressure. Thank you Ashley Furniture and Don for making this a pleasant and fun experience.😁

Girls are super nice!

Lisa was ver helpful and knowledgeable. Excellent customer service, I have my own furniture gal

Lisa was great to work with! She listened to what we needed and was very helpful in finding us what we needed. She’s a very nice person who made furniture shopping fun.

I had a great experience working with Lisa. She was very helpful in making sure that I got the correct layout for my Carbany sectional. Lisa promptly answered my questions even on her off days which was very kind. She has exceptional customer service and was extremely patient with my goofy boyfriend. She also helped us pick our sectional last minute before the store closed. I would highly recommend others to shop with Lisa.

Looking forward to delivery of my recent purchase .

Very helpful

We had the pleasure of working with Selina and she has made this process so fun and easy for us. We were able to get our couch with taxes and delivery/set up for less than original cost or competitor prices which was great as this was the last stop of the day (should’ve been our first would’ve saved us time lol) So excited for our new couch!!

Very pushy Was told if I wasn’t for sure on wanting to buy furniture will never go back I recommend nobody goes here levins is nice much better

Absolutely horrible place. Went to go look at furniture and they pretty much kicked us out because we weren’t planning on buying that moment. They are too worried about making their commission than letting you actually look into what furniture you like. Would not recommend. The workers only care about making their own commissions. We were genuinely looking around because we are moving into a new home soon and we were just getting hounded by workers.

The consultants we worked with were knowledgeable and very helpful. Purchasing our recliner was very easy and we had delivery in three days.

Sales girl SUPER AWESOME. DELIVERY choices HORRIBLE: The choices for delivery don’t give any leverage to the customer, time frames are terrible a d they would charge for rescheduling and everything else. This can be a deal breaker.

When I bought my new house 3 years ago all my furniture I purchased from Ashley Furniture. I still needed a bed for the guest room and there is no other place I would go other than Ashley Furniture. Wasn't sure exactly what I wanted but Erin was honest and so helpful. I recommend Aahley Furniture in Avon.

Ron was excellent. He took so much time with us and explained information on the items we were interested in.

Always shop Ashley in Avon . Excellent staff with top notch service .

We have a new build Situation and had been to 6 other furniture stores from sandusky to north olmstead... Limited selection and terrible sales and customer service. Another store actually recommended that we go to ashley in avon, It was on our Way home so we thought we would check it out... Beautiful Store huge inventory and we met person lisa who was spectacular... She was informative Educational and gave us the space until we were ready to proceed. She gave us options that I would not have otherwise considered... They set up a delivery schedule that fit our situation perfectly... We purchased 6 pieces of furnature and a complete King size mattress set...We would definitely recommend Ashley furniture in Avon as well as Lisa Castaneda !

The staff at Ashley are very knowledgeable and friendly! More specifically, this is the second purchase we have made with Erin Bowman and she is simply amazing. The process is simple when you have an idea of what you’re looking for, I suggest doing some research and asking your question to the staff! Overall, amazing experiences both times!

Salesperson was very helpful and friendly. Answered all our questions

Ashley was wonderful. She was full of smiles which made my visit great. I look forward working with her in the future.

April was very kind and asked what we needed. She let us know what was available and the benefits of the mattresses and bed sets available but was not pushy and let us choose what we liked. She made our chopping experience fun. Thank you, April (from Brielle).

Second big purchase in a year, and has been a great experience both times.

We had a great experience at Ashley furniture in Avon. This was our second time buying furniture here and had Ana other great experience. Javier checked in on us periodically, but allowed us to browse and figure out what we wanted which I prefer. He helped us get the best prices we could and set up our delivery. Great place to go for furniture.

Nice Presidents’ Day discount, excellent help at the store, and delivery was great.

April was wonderful helping us pick out a mattress. Will definitely be returning to store for furniture and accessories when we move to our new house. Thank you April!

Great service! Definitely liatened to what I needed and helped out!

Our salesperson, April, was awesome. We went in just to browse, but she was so informative and respectful, we ended up buying our living room furniture. Everything went smoothly.

Lisa was beyond respectful to both my grandmother and I , keeping all my factors in mind , such as looks , budget and style , as well as bein so patient with our questions and even giving us plenty of time to discuss without making us feel left to figure it out ! If you go I highly recommend letting Lisa show you around and I was betojnd surprised at Ashleys selections ! Would do all over again!

April was very helpful and understanding when we came in the store looking for modular furniture. She was able to dial in to what we really were looking for and showed multiple options.

Erin has great knowledge of the products and gave us our space to think over the choices.

Purchased a dining set from Ashley on 11/15/23 and I'm still waiting on my complete set as of today 2/8/24. Our original delivery date was scheduled for 1/25/24 (we were told it was because the chairs were on backorder.) When they delivered the set on 1/25 I was surprised that they had the incorrect chairs (especially since we had to wait longer for them.) I was told by the manager Garth that the correct chairs would be sent out 1/31. Well, that day came and went and no one ever contacted or came for delivery. Called the scheduling department and they rescheduled for 2/3. The correct chairs arrived but one had a crack in the wood. Now I'm waiting until 2/13 for them to send out a new chair. I asked if they could send two just incase one was damaged but they are unable to do so. Hoping that this chair arrives in good condition because I can't wait to be done with Ashley furniture. I should have listened to prior reviews and my friends who told me to avoid this store. I will not be shopping or recommending Ashley to family/friends.

Selina took care of us. Patient, and made herself available on her time off as well. Very pleasant buying experience.

Honest service and quality.

Great experience shopping, not pushy. Erin was a pleasure to work with during our selection process. We will return again in the future for other items to complement or purchase.

Stopped in to look at some dining sets. Greeted by Tracy who showed us around the store, spent a lot of time with her and we decided to purchase one. She did a great job.

Had such a great experience!

Great experience! Will go back in the future!

Friendly staff and great layout.

Thanks liv for all the help!

Lisa is great to work with. We have had her help us a couple times. Always so friendly!

I did not plan to buy the day I visited the store. I planned to start "shopping around". But I found good options and Lisa was so helpful I wanted to make sure she got the sale. She balanced time with me, made some recommendations and let me explore on my own. Very good experience in the showroom. And the loveseat was delivered yesterday. It is perfect for me and my living room. Overall a very positive experience.

Erin was very helpful, professional and awesome. Very good experience so far.

Erin was so kind and helpful! We had a blast finding a new living room set.

Lisa is amazing! Plenty of style and pricing options.

I was so pleased with our customer service she was so pleasant. She did everything we asked and went beyond. She’s definitely an access to your company. Thank you for the wonderful experience that I had there I was more than pleased to buy. Thank you.

Erin was amazing! I mentioned to her that I liked a mirror that was on a wall. She told me she'd see if she could get me a discount. It was VERY reasonable and I left with the mirror. I wasn't in the store to make a purchase at all today. Extremely impressed with the level of customer service I received. ❤

Our purchase of a mattress and adjustable base was wonderful. April was friendly, helpful, and knowledgeable. I highly recommend Ashley Furniture!

Great experience. Really good stuff with good prices. April was a huge help, and not at all pushy - just there if we needed her. Highly recommend this place - ask for April!

Great service! very happy with my purchase and the price.

Excellent service from April she helped us with so much her decorating skills are awesome we had to furnish a whole house and we couldn’t of done it without her thank you April so much 😊

The staff paid attention and they were eager to please.

Great experience at Ashley… salesmen weren’t pushy and even left with a nice purchase! April was friendly and her professionalism really sealed the deal!

My sales lady was the absolute best. Her name is Lisa. She was helpful, informative, and very personable. I will be shopping with Ashley more often because of The service Lisa provided.

Not stressful at all.

Friendly, helpful folks who let you take your time to look without any sales pressure.

Erin she’s so friendly and patient . Thanks

Lisa was extremely helpful. But most of all, she was patient and took her time helping me.

Purchase was quick and easy. Sales reps were all helpful and friendly as well as understanding

I was looking for a bed for my daughter and found exactly what we were looking for. The staff let us look and were available when we needed them. No pressure.

Very curious and knowledgeable sales person

First time shopping at Ashley Furniture. Tracy was great to work with. After stopping at a couple of other stores, we were pleasantly surprised by our experience. Tracy was friendly and helpful throughout the process of purchasing furniture. We’ll definitely shop there again.

Bayan was amazing!

I just bought a new sectional on Dec. 26 from April Hupp at the Avon, OH store. April was a pleasure to deal with and worked with me to bring down the total purchase amount to what I had budgeted for.

Called to order a specific chair and Selina could not have been more helpful!

Erin was amazing, she helped us narrow down our selection based off my wife's and my preferences and really helped us find that middle ground. She wasn't pushy or overbearing.

Great everything. Fast, knowledgeable and courteous.

The staff were so sweet, helpful and amazing! We felt right at home picking out a chair for our nursery. Thank you ladies for making us so comfortable & helping us make our house a home!

Walked right out and didn’t buy a single thing because of the sales approach in this place. My last 4 sofas have been Ashley and I was looking to get a new one today. Walked into the store and immediately sales person. Tell them that if we need help, we will ask. Try to walk away. Lady follows us throw the entire store. I couldn’t take it. I circled the store and ran out of there. If I needed your help, I would have found you. I had planned to get a complete living room set today. Went to completely different store and bought from there.

Picked out a dresser and two matching bed stands for master bedroom. Product came damaged and scratched. Waiting on sales managers response on how this will be corrected. Extremely unhappy and totally unacceptable for them to give me a box that was damaged. I figured it was packaged well enough with foam etc that there would be no subsequent damage to the dresser…I was wrong. Poorly packaged.

I love shopping at Ashley. The staff is always friendly and smiling and willing to help with whatever you’re looking for.

This was my second time coming in the store to see a bedroom dresser i was interested in purchasing. Lisa, the sales associate, was very personable and gave me details about the sale that was going on. She also showed me a few other pieces I might be interested in.

Ungel was super helpful and knowledgeable. Super sweet as well! Thanks for all your help!!

While buying furniture I was greeted by April Hupp. She was very professional and made the process of purchasing my items easy. Thank you April.

I had great experience shopping here, the salesperson, Lisa, went out of her way to help me get what I was looking for. I left with the furniture I wanted, same day. They made the whole process a breeze. Lots to choose from.

Great experience purchasing sofa and loveseat today. Erin was exceptional with her knowledge and customer service. Highly recommended asking for Erin when you’re in the market for furniture.

Layla was very kind, polite, and professional.She was a pleasure to have as my sales associate

Just will not work with you on deliveries. Used every excuse not not compete. Just shop somewhere else unless someone is will to set home looking out window and not on a phone avidly watching out a window. I cancelled after a month waiting

Everyone is always so friendly and helpful.. yet not pushy! The Ashly store is always very clean with a nice variety of items.

Had a wonderful experience the moment we walked in the door. Olivia was helpful, but not pushy. She gave us plenty of space to shop around, but made herself available to answer questions and run sales prices as we browsed. She was very patient and knowledgeable. Never felt high pressure. Felt we got a good deal!

It is so nice to walk in and see what you are looking for. If you’re not sure, there is someone there to take you in that direction. Erin is always helpful.

The staff & specifically Tracy were very helpful and friendly...she was exceptionally knowledgeable about the bedroom furniture & mattress I picked out.

Selina wS very friendly, not pushy and very helpful. The store very clean, well lit and the overall shopping experience was EXCELLENT!.

Great experience. Laila was very helpful!

Good associate to work with fast services very nice lady.

I was in and out. Great furniture store with knowledgeable sales associates. Priced reasonably

Great service without any pressure by their staff. Our sales associate was knowledgeable and helpful as we toured the store and options. Highly recommend Erin and Ashley Store in Avon Ohio.

Thanks for making my purchase easy Selina!

Selina was fantastic and knowledgeable.

Excellent deals and exceptional service

Loved our experience at Ashley! We were greeted by Tracy Fugate. Very nice, pleasant, not pushy. Very honest about options! Quite comical at times, made our time with her and our shopping for our new couch very enjoyable. Which we did buy! I will definitely go back!

Laila was very helpful in selecting our recliner. Thank you.

Erin was absolutely amazing and very knowledgeable with everything. From pricing to shipping to warranties, Erin was able to answer all of our questions. We had so much fun shopping with her, it was like we were best friends just hanging out! Go in and ask for her, I promise you won't be disappointed.

Olivia did a great job with my purchase! Great selection, very happy with my experience at Ashley Furniture.

Had a great experience today at Ashley! Olivia M did an amazing job. She was very helpful and answered all of my questions. 10/10. I’ll definitely be back!

Selina was great! Very helpful and courteous… we loved our experience at Ashley!

Good experiencia Tracy was very friendly , profesional and quality furniture

Laila was awesome! She has a cool personality and down to earth. It made the sale feel like it wasnt forced and provided plenty of options. We went in to get a sectionals and Laila was able to show us different options and was very detailed with the end pricing and payments. We left the store to further discuss our options then we messaged Laila is make our final decision. She decided to come in on her day off and guide us through the process as well as provide us with additional information like the warranty, delivery, and financing options. Laila sense of humor and personality made the sale feel like a friendship rather than just feeling like an employee trying to make a sale. She even showed us some of the cool beds they have without even pressuring us to buy. Thank you for the smooth purchase. Also the rest of the staff was great. It always good to see employees have fun and enjoy themselves. They all welcomed us

Okay experience, nothing atrocious and nothing great. I was greeted when I walked in and asked what I’m looking for and the response was basically, “we won’t have anything that works”. I took a gander anyways and did end up finding something. Rep was helpful in going over my options once I did locate something and sale price point was great. They offer 0% financing if you have decent credit, which is nice. Buyer beware that if you choose in store pickup, they will not wrap it for you even if it is not a clearance item and you’re buying it off the regular floor. This was really annoying to find out when we showed up as most other furniture stores we’ve ordered from for our new home will do this for you, and we are now having to have the item re-ordered from corporate and scheduled for a delivery from the distribution center, or find an alternate means to pick up our item as my husband is scared to damage it. Will not allow me to respond to store owners comment below - free delivery was NOT offered to us. Additionally, we called to pick up and make sure someone would be in and we were told they are “too busy” to assist us and not to come in unless we are planning on shopping.

Layla was amazing to work with.

Staff was very helpful, my 87 yr old Mom has difficulty walking and they were quick to offer a wheelchair and directed us to the furniture we wanted, purchase was effortless Bae was patient and sweet , thank u

Laila was very polite and helpful. The entire process was very quick and easy.

(Translated by Google) One more site, I prefer to buy on Amazon (Original) Un sitio más, prefiero comprar por Amazon

I was greeted immediately when I entered the store by Michael, he answered all my questions and informed me of the great Black Friday sales . Beautiful store, excellent customer service . Thank You

Ungel Powers was amazing, give her a well earned raise!

No high pressure. Very helpful. Super sweet to my granddaughter.

Everyone here was super helpful and friendly. The fun banter and playful personalities helped. Olivia was my sales person and she nailed it, but you can’t go wrong with any of the sales people at this location. They all chipped in, I think they knew I was a hard sale and they got it done. Buy here and ask for the best price. Unlike other places they work with you.

Great experience with dealing with the Ashley staff, especially Tracy! She was fantastic to work with and made the daunting task of finding new furniture quick and painless. Will definitely be going back!

Michael was very helpful and let you walk around the store/take your time without pressure to buy anything!

We had a great experience buying furniture for our new home. Selina was a joy to work with!

Michael was very knowledgeable about the inventory in the store and was able to help me pick the chairs I was interested in buying. Thank you so much!

April was a great help & made the whole process of ordering our furniture so easy! She even helped us to get a great deal!

We were helped by Michael at the Avon store, he was very helpful and got us exactly what we were looking for in a dining room table. Thank you!

Michael was very helpful and made the visit enjoyable.

Laila was a great salesperson. There was no pressure and she didn't follow me around like some do. The sale was quick and easy. There is so much to choose from but I knew what I wanted as soon as I saw it.

Tracy is absolutely wonderful, we are long time customers of Ashly, Furniture in Avon and have always had such great customer service with Tracy, she’s always so friendly, so helpful and so informative. We have referred her to friends, neighbors and family!! She’s a great asset to your company!!

Michael Kirwin was extremely professional and relatable, made my family’s time there very easy going and relaxed, went well above and beyond to answer all my questions

Olivia made our experience great and we couldn't be more happy with our visit.

So happy to have met Lisa and for all her help, she was so helpful in putting things together. Had a great experience!

Ungel at Avon was great to work with

Quick and easy to order over the phone. Salesperson was very well informed; upbeat/cheerypersonality. Hoping for an earlier delivery--there's a baby on the way!

Ungel gave us the space to walk around and come up with ideas. Her pleasantness, professionalism and sincere desire to help was always present and greatly appreciated.

Great service! We worked with Ungel who was fantastic and made sure we got the best deal. Will definitely buy more furniture from this location!

Bayan was great! She was very helpful and knowledgeable about the furniture on the floor!

Great help by Erin with Purple mattress and foundation.

The sales people followed me around the whole time trying to sell me a credit card and everywhere I turned I caught them staring at me. Online the prices are reasonable and then in the store everything is like 3x the price with credit ads everywhere.

Lisa, made so simple and very welcome 🤗 I definitely will come back and look for her to help me out again. Thank you Lisa my living it going to look amazing!

I got a really great clearance deal! Perfect for my teen daughter

I have bought a lot of furniture at Ashley‘s, I did have one issue where my recliner was a manual instead of power. I called them up and told them what the issue was that it should’ve been a power recliner, they said no problem, I got my recliner with the power, and they did not charge me the up charge. I was very happy and satisfied with the customer service and the delivery of my furniture. I would definitely go back to Ashley‘s furniture and buy more.

BAYAN HAMMAD! Absolutely amazing. I can’t say enough good about her service - from the moment we came into the store, until we left, she made sure we were taken care of properly. 10/10 would recommend. …And will be back again.

Bought a new couch and mattress at Ashley! Tracy Fugate was beyond helpful and made it easy to find exactly what I had envisioned! She made us laugh the whole time. Can’t wait of everything to be delivered!

Michael was an excellent support as I picked out my new couch. He made it an easy choice!

(Translated by Google) Excellent attention provided. Beautiful furniture. (Original) Excelente atención prestada. Hermosos muebles.

April was very knowledgeable, and answered our questions about the living room suit we had picked.

Lisa was very helpful and answered all my questions. She walked me through every step. Now we have new furniture for our new house.

Tracy is very personable, knowledgeable and helpful. Love her fun and friendly personality.

Michael was extremely helpful! Thank you!

Wonderful service, very helpful in sales process. Looking forward to new sectional!

Great experience!! Quick service, answered all of our questions. Ungel was awesome!!

Very helpful and informative staff. Took the time to review each option I was looking at. Helped me find a better bargain than what I went in for! Thank you!

Tracy was so incredibly helpful at Ashley! We struggled to make a decision, but Tracy was patient during our two visits and even answered follow up questions via text! In the end, she made sure we were 100% happy with our decision. We will definitely be back for future purchases.

Sales person Erin, was very pleasant patient and informative of the options.

Fast, thorough, knowledgeable. Bayan never missed a beat.

Michael was excellent in helping me!

Lisa was very helpful, knowledgeable and friendly!

We were greeted by Mike as soon as we walked through the door and asked if we needed help. We started off just looking around by ourselves, and then when we found a sectional we liked, but wanted in another color, we went back to the front for help. Mike was again waiting for us and was ready to help immediately. He showed us a few different models similar to what we were looking for and ultimately found us the perfect sectional. Mike was very knowledgeable about the sectional we decided on and answered all of our questions. He then checked the model online, found it was cheaper, and price-matched the online price. Overall a great experience.

Thank you so much Laila Radwan for all of your help today with the purchase of our bedroom set. It was wonderful to work with someone with such a kind, professional character. We will be back!!

Lisa was wonderful!

Amazing experience! Tracy was phenomenal to work with. I would highly recommend Ashley furniture.

Yeet

Bayan had great customer service, very informative, professional and knew her stuff. Can't wait to get our delivery

Michael was awesome and helpful!

Tracy Fugate was so friendly and informative! I will definitely see her for any furniture questions and purchases, at Ashley Furniture, in the future!

Clean store beautifully set up! Selina helped us find a wonderful sectional and we are very happy!!

Bayan Hammad, I just want to thank you for the best experience ever shopping for furniture! The store is beautiful and set up for great ideas for your home, the young lady was so helpful and nice. I will definitely be back, Thank you 😊

Very nice furniture! I had a very kind salesperson who assisted me and answered my questions.

Everyone was so sweet & helpful

Ungel was amazing from the very moment I stepped into the store! She made my entire purchase so seemless & was extremely knowledgeable.

The sales Lady, Tracy was awesome, very friendly and knowledgeable. The store has alot of variety and if I need anything else for our home I'll definitely head back to Ashley!

Awesome customer experience. Even though we didn't end up buying anything yet, we will definitely be coming back in the future.

Very good shopping experience!!!

I was in the showroom for over 15 minutes and several available sales reps walked past me without offering assistance. I left and went to the North Olmsted store, where I was offered assistance immediately.

Calm, quiet atmosphere. No pressure or sales team breathing down our backs. Ungel and Tracy were fantastic.

Helpful, friendly sales staff.

Salesperson was courteous. Helpful Professional. Knowledgeable

Lisa was a wonderful salesperson. She helped me find a loveseat in my price range, and she assisted with finding a perfect floor lamp.

It was great and so easy to select what I want and apply for financing.

Our salesperson, Michael, was very helpful and informative. Even better, he was NOT pushy-best combination! I can’t wait to see my beautiful new furniture in my home.

Bayan was so amazing to work with!! She was super helpful and so patient. We had a lot of things to get and came back 3 different times and each time she was more helpful than the last. The manager Garth was very kind as well. Really had a good experience working with them!

Love how I was treated very kind and wasn’t rushed to choose just any piece of furniture . I was given time and personal space to walk around the store. Thank you Ungel for helping us you are truly amazing 😊

Bayan was so sweet & helpful !!!

Tracy Fugate was very helpful throughout our decision making process. At no point did we feel pressured to make a purchase we weren’t comfortable with. She ensured we were receiving the best price possible as well. Overall 5 star experience!

Out salesman Micheal was so helpful . GreAt job .

Michael was awesome.

I dealt with an employee named Michael who was an excellent person and dealt with him he was very helpful and very Respectable and i want Repeat dealing with him

The Ashley experience was a good one from the moment my daughter and I walked in the store. The salesman was very friendly and knowledgeable about all the furniture in the store. He helped me every step of the way to purchase The furniture that I am now enjoying in my new home.

We bought furniture for our kitchen, living room and basement. Tracy was very helpful and answered all of our questions. She even found our couch on sale at a competitor furniture store and price matched for us without us asking! We had a wonderful experience.

Worked with Selina and she was really great. Walked me through the store and gave me very sound advice on both pricing and availability.

Ungel was very helpful and knew exactly how to help me with my requests!

Walked in was greeted by the store manager. Erin Bowman was super on picking out a new mattress and living room furniture. Ashley furniture definitely has my business. We definitely will be back for future purchases.

Very kind staff. Great sales!

Friendly and knowledgeable staff. Let you shop at your own pace.

Erin helped me find the perfect pieces to add to my house! Definitely ask for her if you stop at this location.

Wonderful experience! Michael was very helpful and knowledgeable. Found us the best deal and patiently answered our (many!) questions. You gained a loyal customer!

Laila, was very helpful and very informative. We have purchased several items from Ashley in the past. Good experience even during Covid.

Tracey was really graat and went out of her way to help us all. She is very good and personable. A truly great person and employee for your store.

Laila is amazing!!! She listens and spends time helping with design suggestions. She helped with measuring and putting our vision together. She also was very responsive with questions after my store visit. Ask for Laila at Avon she is fabulous!!!!!!!!

i had a great experience with the knowledgeable and great service from Laila

Thank you Layla radian for all your help kind sweet and professional

Great selection and service. Laila was great to work with.

The price for quality is hard to beat and the sales staff was very helpful in getting my furniture ordered and scheduling delivery.

Erin is AMAZING! We love her so much. 10/10 recommend!

Bayan just helped us buy our first sectional! She was so unbelievably helpful, and was so patient with our toddler who was touching everything around. She was so personable and made the experience much better than we ever expected it to be!

Erin was very knowledgeable and friendly. She showed us all options and got us the best price!

Always outstanding!

Tracy, my sales rep, was incredibly helpful and knowledgeable about the selection. She made the shopping process enjoyable! After the purchase, the first delivery was damaged, they returned with the wrong parts. They left my home in disarray when they left. I purchase the items in August, won’t have the bed frame until November. Customer service has been terrible on the corporate end. The store service has been great, I wish I could only work with them on this. Worst experience I’ve ever had with a furniture store (because of the corporate offices lack of empathy and help). To make things worse, they sent me a gift card that I couldn’t even use in clearance items. It had to be full price if I wanted to use the gift card. Everyone in this company is useless and was sooo very rude. I will NEVER come back to this store. Update: It gets even worse. The dresser has beetles coming through the surface and now they have to send me a new one, but won’t take the one that they gave me WITH beetles. They want me to pay to get rid of the dresser with beetles burrowing through it. DO NOT PURCHASE FROM THIS STORE - communication has been terrible.

Ungel... great unique name. She was awesome. Extremely knowledgeable, patient, and beyond helpful. Pricing on our couches and mattress were excellent and with the best warranty I have seen for furniture and our new mattress. Very very happy with our experience here.

My wife and I were looking for a recliner. We were greeted by Bayan. She spent over an hour with us while I sat in all of them. She is super patient and knowledgeable. I have already referred her a customer. Great experience and if we need more furniture for the house we will definitely go back to Bayan.

Eric was absolutely phenomenal. He and Simonne provided excellent customer service and were extremely knowledgable on products. They were both extremely accommodating and I would recommend either of them. Could not have been more satisfied with me experience with both of them.

Best customer service experience I’ve had! If anyone is looking for furniture be sure to look for Simonne! We were looking all around town for a couch for our new place. She helped us look for the best options possible with price matching and she even took the time to get to know us personally. The entire staff was awesome, happy I was able to shop here and will definitely be back.

Great experience with Erin B!

Such an amazing experience! Bayan was so kind and helpful.

Go see bayan she made my experience great.