Ashley Store Avon, OH

Steve and Kimberly were both a great help with assisting my parents and I in finding new living room furniture!

I needed service on my couch. They tried to tell me my warranty was voided. Also they don't do 3rd party Technicians the lady tried to tell me. I had to pay money for them to come hook my couch together even though I have a warranty because it's been under a year.

My sales person was very helpful and efficient.

Chris was very helpful, I showed him a picture of the chair we wanted to replace and he gave us excellent advice, as well as service! Thanks, we are excited to receive our new quality chair, with a special 5 year warranty!!!

Great customer service. Chris answered all of our questions and helped us generate the decision. The team there is never pushy but rather helpful and gave us the space and time to come up with our decision.

I love this store! Tracy, Nancy, and Lisa have helped me and they all were wonderful!

Great experience at Avon store. Great selection and vast showroom. Sales team was very helpful and walked me through all aspects of the purchase very thoroughly. I would definitely go back and would recommend.

Right when we walked in, we felt warmly welcomed, guided based on what we were looking for, supported just enough, and space to explore on our own. Tracy was incredibly down to earth, helpful and kind. Thank you so much! We’re so excited! And will definitely be back

Selina made the process very easy. Thank you

Had what I was looking for. Sales representative did everything she could for me.

Lisa was very helpful great customer service!

Lisa was exceptionally helpful and great to work with!!

Our experience was wonderful

Tracy at Ashley was amazing !! Told her what we were looking for and she found it immediately for us! Easiest shopping experience ever!

Thank you Nancy for helping us find our furniture I highly recommend her for finding your furniture

Salesman Steve was very patient and helpful. I ended up purchasing a couch, 2 loveseats, and a set of pictures. I left feeling that I got the best deal possible.

Selina was a great help & super knowledgeable. Her follow up allowed us to make quick and efficient choices.

Update on 12/4/24 After receiving 1 piece of furniture and waiting for 3 more pieces. My furniture was scheduled to be delivered on 12/13 and was contacted my furniture was in just waiting for it to be delivered. Now I have received a call that my furniture is not in and it’s going to be delayed at least another 10 days. I needed this furniture because I am hosting family however it will now not be here in time so that is something to keep in mind and something I was warned of by a friend about Ashley furniture prior to my purchase. We buy furniture quite a bit because we have 3 dogs. We had been shopping around and weren’t able to find what we wanted until we stopped at Ashley. We worked with Ron who was awesome. He pointed us in the right direction and helped us with sale pricing. Would absolutely recommend

Sales lady at the door couldn’t hear anything I was saying. Followed me around the store and suggested everything opposite I asked for!

Great service!

Our sales lady was AWESOME!!!

Ron and Ungel are amazing, they were able to order my last minute purchase a day before I needed the cocktail table. I will continue doing business with them in the future! 😃

Thanks Lisa!

Ron was very friendly but not at all pushy. He took his time and helped me when I was looking for a chair to match dining chair I was purchasing by literally taking chair I purchased all over the entire store so I could see it next to every option! He definitely went above and beyond!

Great sales people and fantastic management!

Lisa Castaneda she really good she’s is help me everything and explain me everything about products

Friendly sales staff

Kimberly was awesome. She was gentle, not pushy, she made me feel like was able to explore without feeling pressured into buying anything. I cannot wait for my delivery date to come.

Great service, helped me find the perfect dining table!

Ron my sales agent and the manager on sight was informative and wonderful

Great experience and the sales rep was awesome

Good service, good selection, friendly staff, always helpful. Sales, delivery, and set up. Nothing but good experience.

I WILL BE BACK!!! Lisa took care of us ! From the moment we walked in she had a great smile that you couldn’t resist! She was so knowledgeable about everything! I went in for a couch and walked out with a sectional, Dining room set , dining buffet , new bedroom set and a couple more small things. Her joy and happiness will bring me back for sure! Can’t wait to go back !

Lisa did a great job! I had a good idea of what I wanted and she lead me straight to couch that will fit my room perfectly.

Erin was so helpful and answered all our questions. Great place for furniture!

Didn't care for online purchasing.

I would like to extend my sincere thanks and appreciation to the wonderful employee Lisa at Ashley Furniture, her service exceeded expectations, she helped me a lot with her sweet smile and attention to detail, and with her professionalism and excellent treatment, I decided to buy furniture for my home, and I am grateful to have such an employee who makes the shopping experience unforgettable. I would also like to thank the kind, tall and big man, sorry I forgot his name but he was very helpful and helped me a lot during my time in the store. A truly wonderful team that reflects a bright image of excellent customer service

Great customer service and affordable price

Erin was very helpful in providing details about the chair that I had purchased, including the price and delivery.

Selina at Ashley in Avon is awesome! She greeted us right away, inquired about our shopping needs and pointed us on the right direction. She allowed us to browse without hovering or being pushy. She stopped by occasionally to check in on us and give us any additional info we might need to assist in our decision making. She was very pleasant and friendly to work with and made the entire process of buying a new sofa painless. They have a huge selection of sofas and sectionals and the customization options on the sectionals is extensive.

Nancy was very helpful in our choosing of a loveseat for our basement. The couch seems very comfortable and well made as well as affordable.

When I walked through the doors I was welcomed with a smile. Tracy immediately approached me and made me feel at ease. The whole process from start to finish was easy. I told Tracy what I wanted and needed. She showed me the best options to meet my needs. Tracy and the rest of the team were professional and kind. Thank you. I would not hesitate to go back.

It was a great experience start to finish. Hopefully the delivery will be as smooth Ron was great!

Repeat customer. Store has a great selection of quality furniture in all price ranges. Ron Fugate was our sales representative and was very helpful, informative but never pushy.

Tracy was great!

Wayne Stump working at Ashley was excellent. He was so polite, humble and professional. We need more people like him in today’s world.

The salesperson was professional knowledgeable and pleasant

Worked with Tracy at Avon and she was the absolute best! Made it so easy and was beyond friendly! Would absolutely return to work with her again

Great customer service

Lisa from the Ashley store in Avon was amazing. She was so helpful in finding a couch that both me and my husband love. If we ever need anything else we will be returning to see Lisa!

I came to the store looking to purchase a simple clock. After my arrival, the sales associate that was caressing the podium stalked me during my whole visit until I made my purchase. I just wanted a clock yet it was this whole process for buying a small thing and had to fill out all these forms and such and was a huge time waster. Sad! If you desire a simple shopping experience with minimal pushy salespeople look elsewhere.

Erin and Tracy were outstanding sales people who were well versed on the product and not pushy at all. The selection is vast and price points for everyone.

Great experience working with Ron! Excellent customer service! Would not hesitate to shop at Ashley again! Thanks again Ron!

Very friendly staff, determined to ensure you have a positive experience in their establishment. I did!

Awesome experience! Thanks so much for your help Erin Bowman

Great people great experience

Pushy sales people and prices you see are just good for today. High pressure sales tactic.. BOO.

Ashley was very helpful and delivered on what I needed

Tracy was great to work with and gave us an enjoyable, stress-free furniture shopping experience. We so excited for our new dining room and living room furniture! Thank you!

Selina was very knowledgeable and what she didn’t know she looked up. Great sales gal! Thank you Selina! Debbie and Mia

Selina was a huge help, very knowledgeable.

I appreciate that the people here did not follow me around the store or try to push the priciest furniture on me. When I found something that I liked, I went and found the girl that greeted me when I came in. Super nice people And very easy to get through financing. Erin I think was her name.

Awesome experience . Definitely recommend Ashley furniture. I bought another beauty rest matress Hybrid. I still have the same matress from 6 years ago. Ron is a great salesman . Great customer service.

Friendly and knowledgeable staff

Excellent experience

Great customer service. Our home furnishing consultant Selina was prompt and honest and helped us in selecting the bedframe that we were looking for.

Ron Fugate was my salesman and he was excellent! Great prices & fast delivery!

We worked with Ron who was very knowledgeable and made purchasing our sectional extremely easy. Would definitely recommend visiting him and the Ashley team in Avon if looking for furniture!

Nice selection of items, but typically the experience isn’t great. The staff is consistently unfriendly and rude at this location, exceptionally so at our last visit. I know it's typical for the person to greet you to be your sales person, but there are often times that after they greet us, they are nowhere to be found (with relatively low shoppers). If you ask someone else for help (even though they are just sitting in the front without other customers) they have to call your person - last time it took over 15 minutes to have our person come over and verify a price. We likely will not return.

Best experience furniture shopping I’ve ever had. Natalie was so knowledgeable and helpful when picking things out. I was able to get everything I needed and had a great time in the process.

When I walked in, I was greeted by Natalie. She was very knowledgeable but wasn't pushy at all. She knew all the answers to my questions. When I come back, I'll be sure to ask for Natalie!

Sale prices were great and the staff were amazing.

I Stopped in looking for a good sectional for my den, and was helped by Natalie, she was extremely helpful and I will definitely be back to buy

Javier Nunez at the Avon store was incredible!! Not only did he take time out to help us with a rare item! He helped my daughter & I carry it into the car! I’ve never felt so comfortable! I’ll gladly pass up the closer location in Brooklyn to go shop with Javier in Avon.

Very helpful but not overbearing. Great experience, I will be back!!

I visited Ashely furniture a few weeks ago looking to buy a sectional. I didn’t really have a good idea what I wanted but I knew I wanted it to be beige. Upon entering I was a little overwhelmed but ultimately experienced great customer service. Olivia helped me find this great piece I just fell in love with. We tried a lot of great options but the Lindyn couch was perfect for our new home!!

Absolutely amazing staff! Such a wonderful environment to be around, super funny too!! Shoutout to the gingers!!

Great spot, got a good deal on my furniture great knowledgeable sale staff with and easy check out!

From the moment I walked into Ashley furniture Tracy was smiling and greeted me immediately. So thankful for her help, I was indecisive and she helped me tremendously. She knew everything to ask and made finding our new living room furniture a breeze. 10/10 experience, I will look for her next time I shop there.

Lisa was awesome ... she greeted us when we walked, let us know of the sales and gave us space to browse and then checked-in!

Ron was so patient with our family while we shopped for furniture. We must have spent 4 hours with him and never felt pressured, rushed or like we were a bother. It was a pleasant experience.

Good experience, Tracy patiently spent time with my wife I helping us choose a dining table.

We had very excellent service at Ashley’s. Our sales team member was Lisa. She was amazing. It’s already stressful enough to have to buy furniture, but she made the process so much easier and seamless. She helped us match things that looks best together. She was very informative about their inventory. I would recommend when going to Ashley’s. All their team members are good, but Lisa really stepped up and helped us out a lot.

Olivia was knowledgeable and made herself available when I had questions. I painted the legs (chalk paint). Very happy with our purchase!

Olivia helped me make a decision with the beautiful furniture.

Pleasant sales associate and good products.

Ron was excellent and great to work with on finding exactly whst i wanted.. he didn’t push or sway me to buy .. he presented me with exactly what i was looking for .

Olivia was so great to work with!

Ron was a fantastic salesperson! Helpful, accomodating, and kind We had a lovely experience. We would highly reccomend coming to the Avon Ashley Furniture and asking for Ron

I have never been to any location of Ashley's furniture ever. However I came to browse for a bed frame and was taken care of olivia.she was so helpful and provided alot of insight on the questions I was asking.im still looking for furniture to purchase so I will definitely be coming back and looking for her only!😇

I just want to say thanks selina for your help!

Erin was very helpful and accommodating

Definitely recommend this store and Lisa specifically! She was the best to work with!

Javier was great. Thank you!

Selina was great at helping us pick out and order a new sofa

Excellent job by Olivia

👍

Chose a sofa and a recliner. Was given a price. Purchased both pieces and the next day we realized they ordered the wrong sofa. We called and spoke to the salesman and then a manager and both said although it was a mistake on their part, if I wanted the actual sofa we chose we’d have to pay another $170. We cancelled both pieces and bought them both elsewhere. Still waiting on my refund to appear in my bank account.

Just wanted to share a recent experience of couch buying at Ashley furniture. It was our first stop to look at couches. We were approached by our salesperson Liv who told us to look around and she would be available. When we were done looking we asked her for the price of the couch. We then went on our journey to look at other furniture stores. Liv stayed in contact with us. She helped us with figuring out our best deal based on what we found on line. We ended up calling her and buying the couch we wanted with delivery in about one week. Good experience!

My husband and I went to Ashley furniture on Saturday in hopes of finding end tables or coffee bar for our house. We were greeted by Tracy and she checked in on us a few times while we were there. She was super informative and answered all of our questions. We fell in love with these end tables that matched our living room perfectly. I came back on Monday and Olivia helped me finalize my purchase and even helped me get the end tables loaded into my car. Her and Tracy are absolutely kind, helpful and awesome! Thank you ladies for all your help, we truly appreciate it!

Great service and quick order. Very flexible delivery dates.

From the moment I walked in, Ron greeted me at the door and offered his assistance. I told him I was just looking for now and he said if you need anything to let him know. After walking around and deciding on few pieces I asked Ron some questions and they were answered with a smile and enthusiasm (which unfortunately is hard to come by nowadays...i.e. people enjoying what they do)! Thank you Ron for working with me and following up as well. I will recommend anyone with furniture needs go see Ron at Ashley Furniture in Avon!

I had a tremendeous experience at Ashley Furniture Store in Avon. I was met with courtesy and I was taken care of as soon as I got in the store. The person who presented me the items that I was looking for was very nice, had patience and helped me choose the right piece of furniture for my needs. Thank you, Lisa and Tracy!

Great service and price!!

Olivia was wonderful. Had a good experience so far.

I bought A sofa and loveseat that was to be delivered April 30, it was delivered however the sofa is missing a leg, and the loveseat had a small rip on the back. I checked the sofa carefully, and the delivery guy told me that it was missing a leg. I was not happy. I did not check the loveseat very well because I was so preoccupied with the sofa that was missing a leg. I called. They said I could not return the loveseat because once it’s delivered, it is not refundable, however, they could exchange it but not until May 14. also, they had to order the part for my sofa, the part was delivered to my home after three days, however, they cannot attach the leg until May 14. I am very disappointed with Ashly furniture, I paid good money for good furniture and they delivered a damage loveseat and a sofa that is missing a leg, so from April 30 I have to have a sofa that is missing a leg, and a loveseat that is defective. They refunded me only $75 for this inconvenience. They Told me the part would not be installed on the sofa until May 14 I requested an additional discount that would have taken care of the delivery, But they refused. With all this being said. I will not be referring any of my friends or family to Ashly furniture. I would not recommend this furniture company.

I just want to say I truly loved my experience at Ashley in Avon, especially with my sales person Selina (request her when you go in for best service)!! I walked in and she was so friendly checking on what I was looking for, I needed a new adjustable base and she made the process so smooth and easy. I was in and out in like 25 minutes, she asked me about sleep concerns I’ve been dealing with and then instantly put me on the perfect base (I tried others after it really was the best fit) and it was for a great deal. The rest of the staff was bright and fun especially Erin. Thank you Ashley for great service.

Salesman was knowledgeable of furniture line that met our needs, and didn’t rush or pressure us to purchase

Worked with Celina and had a great time with her. She was very helpful and knowledgeable with the stores merchandise. It actually was the first time I went furniture shopping and was not bombarded with a mirage of salespeople. This not only made it more enjoyable, but was much more comfortable. The only thing I wished you had more kitchen tables to pick from, as well as, sofa tables. But all in all, shopping at your store was a pleasure, as was working with Celina.

Had a great experience with Olivia !. Told her what piece we were looking for and she was great help. Ended up finding exactly what we wanted and she got us a great price. We will be back.

Lisa was an excellent salesperson, helpful and very patient...I found just what I wanted at an excellent price

We went back to Ashley for a second time! Erin made our experience great once again! She was very helpful and assisted us in getting specific pieces.

Our salesman Ron was the best!! He was very knowledgeable about Ashley products. He was not pushy let us shop and would pop in on us to make sure we were doing ok. We were shopping with our 15 year old daughter she has certain request and he knew what products they had that she would like!! If you go to look for furniture look up Ron!!

I will never buy furniture anywhere else as long as Tracy is there. She is a gem as a sales associate and always knows exactly what we are looking for. It’s always a great experience when we are there!!

The delivery team did a great job.

Javier was great to work with. Very professional, knowledgeable, and efficient.

Ron was so warm, genuine and helpful to us while shopping for a couch this morning. Highly recommend this location if you want to feel like more than a number!

Great place to shop. Friendly and professional sales staff. Very knowledgeable and allow u too shop without pressure but still professional in their sales role. Tracy Fugate was great!!!!

We came in for a chair and end tables, Javier helped us and was great! He explained pricing, the sales and financing and let us look around. When we were ready to check out he was there! It’s nice not being hounded but knowing he was there for questions if needed! Highly recommend Ashley Furniture in Avon! Ask for Javier!

Every experience has been amazing my sales rep Lisa was amazing and very helpful

Lisa was great, easy to talk to and helped me find great furniture for my new house. Thanks so much.

Very good will definitely be back

Submitted a claim to Ashley Furniture on their Party Time Recliner that is recalled due to a fire hazard. The claim has been “under review” for over 4 months now. After 2 1/2 months I called again and they “escalated it”. Now it’s another month and nobody has contacted me, so they are “reviewing it” again. Early on they told me my local Ashley Furniture would be able to have a repair person come to fix the issue. Local Ashley Furniture says it’s not their responsibility since it’s through “national Ashley Furniture”. Would not recommend buying anything from a company that puts out couches with fire hazards and then doesn’t stand by their products when you try to follow up on their recall. It can’t be that difficult or costly to just send a repair person out instead of passing around the blame.

Javier and the rest of the team made our experience a breeze. Everyone was incredibly helpful and it started from the moment we walked in the door. Highly recommend Javier and this team at the Avon location.

We needed a new mattress and went to Ashley in Avon. As soon as we walked into the store, Tracy greeted us and was so knowledgeable about mattresses. She was very professional and we never felt any sales pressure. She took her time to understand our sleeping needs. And they had great financing deals, which were a huge help. Thank you, Tracy!

Excellent service! Sales representative matched us up with exactly what we were looking for! 5 star definitely recommended!

Recently bought a new bedroom set Javier took outstanding care of us!! Highly recommend

- Wanted a swivel recliner for my husband. Those are difficult to find! Since Ashley did not have what I wanted - color, size, wall distance, etc., Ron found what I was thinking of on line that could be made. He was very helpful. First time I’ve shopped Ashley. I’m glad I did!

I had a great experience working with Lynne at Ashley Home Store. After she initially approached me she gave me the space that I need to thoroughly look around. Lynne was very helpful, professional, and kind.

Found what I was looking for at a great price! Ron was very helpful and easy to work with.

Excellent

Going to a store to try out mattresses is never fun, however Erin made sure my visit to Ashley store was a very pleasant one! She gave me time and space to try out mattresses on my own. She is very knowledgeable about all of the mattresses they sell!

Great sales person (Javier) and very friendly staff overall.

From the moment we walked in, we were greeted with smiles. We already knew what we were looking for. Tracy took us right over to the dining set and was very knowledgeable about the different brands. She has such a fun personality without being pushy. I will definitely go back to her when we’re ready for new furniture in the future.

Ronald was the perfect amount of attentive. He gave us plenty of information and time to make our selection! All the staff was so friendly. We can’t wait to get our new sofa! Thank you Ashley of Avon, we’ll see you first for our next furniture purchase.

Great experience. Lisa was great! Would suggest if looking for knowledgeable and friendly salesperson to ask for Lisa!

Ron was friendly, informative! Knew just what a needed!

We purchased a sectional through Ashley almost a month ago under the pretenses and estimated delivery of ~1 month, give or take a week or two, as told by our sales representative. She was very nice and professional, but unfortunately not able to address and inform us accurately regarding estimated delivery, which was a huge factor in making our decision and very misleading for us. We went into the purchase aware that there are supply chain issues and longer than desirable delivery dates currently due to having a prior furniture purchase from a separate store where we waited months to receive than eventually couldn’t be fulfilled. Therefore, when making the decision to purchase this sectional we asked sales person multiple times if this particular model had any known back order issues and if there’s any possibly of it being delayed by more than a few months. They said no and it was safe for them to place estimate at time of purchase at around a month. Two weeks after purchase I called to confirm delivery estimate and was surprised to learn it was delayed by ANOTHER 2 months. We really liked couch and price was right, so we decided to wait it out. Now a month after purchase, I reached out again and learned it is now delayed for ANOTHER month. We understand that these are estimates that are given at time of purchase and not completely accurate, but 1 month is vastly different from 4 months. We are dissatisfied with the fact that estimates given at time of purchase are very inaccurate and also with lack of communication when these 2 different delays happened, having to be the one who reaches out in order to find out about delays. We feel deceived and believe now the reason the couch was on sale is because of longer than usual wait times for it to get in, which was of course not addressed at time of purchase. I would not recommend Ashley furniture if you are looking to get a couch within a reasonable amount of time.

Ron was great! zero pressure but he was there when I needed him. I appreciated seeing the team work of the co workers.

Very nice and helpful!

Olivia was very nice, professional, and understanding. She was very helpful with the process of buying our furniture.

Helpful staff without pressure.

I had the pleasure of meeting the best sales woman, Laila! She got me the best prices and was very friendly. She does a fantastic job! I would definitely recommend visiting Ashly Furniture❤️

Friendly knowledgeable staff that doesn’t helicopter until requested.

Olivia was so helpful. And not pushy. Excited about my new buy. Thank you Olivia

Great experience,sillena helped us alot with every and each details.

Excellent just couldn’t be any better. Lisa is a ten .

Tracy was wonderful! Accommodating and helpful!

Great experience, Lisa Castaneda was very nice & very helpful. She answered all my questions. Highly recommended.

I was on the verge of despair and madness when I arrived at Ashley Home store of Avon on March 19th. The year is two thousand and twenty four. I hadn't eaten or slept in days, but something called out to me like a whisper in the night. Upon entering the building, a gleaming light of overwhelming power brought me to my knees. "A chandelier?!" I thought. Nay, it was a sales rep by the name of Lisa. It was only through her tutelage and guidance that I was able to walk away that day with a shred of my humanity - along with a bedroom set fit for the gods. You saved my life, Lisa.

As always Erin is wonderful at the Avon store! She is helpful and listens to all your wants and needs!!

Great selection, great staff. Would highly recommend.

Great experience shopping at Ashley. Lisa was very helpful and gave us ideas on how we could decorate our living room.

Very please with the 3piece living room we order and received excellent deliver early and set up was great. Friends were very impressed with the looks, comfort it was especially what we bought it for. Our service was supper with questions we asked and track to see if they price matched which you did and was so impressed that we bought all 3pieces. Will recommend Ashley’s furniture to all our friends was very impressed will come back again . Thank you so much would give 10stars if they were there to mark. Excellent service all around John and Cathie Hasenflue

Ron was excellent in helping me find exactly what I needed!

Excellent service, prompt delivery and professional and friendly sales staff.

Polite, helpful. Erin knows the inventory & readily showed me around to see what I was specifically looking for.

The store is great. Quality items. I appreciated the atmosphere having no pressure put on me and my fiance. Lisa was great.

Great service received. Very helpful and knowledgeable. Erin Bowman was the best!! I wish all of my transactions were this smooth and pleasant

Olivia was super helpful! She took her time helping us find what we wanted. Will def come back in th future.

Absolutely the best products, amazing customer service, and lowest prices. Laila and this business are Five star!

Amazing customer service!

We didn't actually buy anything today while in the store but just wanted to compliment the sales associate who helped us out. Our son is autistic and was on the verge of a meltdown when we walked in. Selina recognized it almost immediately and offered him a 'squishy' toy and some tissues, what she didn't realize was it was a perfect sensory toy for him. He soon forgot what he was upset about and we were actually able to look around without the stress of a meltdown. She gave us adequate space and even let us move a display piece around to better envision what it would look like in our home. She provided us a little packet of info we could take home and go over. Experiences like this are what make the difference, we will definitely keep her info and take this particular store into consideration when shopping in the future.

Great service, clean store. Lisa specifically was the lovely team member who assisted us w our sofa and ottoman purchase. She was laid back and helpful in pricing out different options. It was a pressure free environment which my husband and I especially appreciate! We were looking at couches online from some trendy brands, but this store had a great selection and it was important to me to be able to sit on the sofa I was about to buy. I’d def recommend checking this place out and remember to ask about pricing, many items are cheaper than what the sign displays. Also, thanks for showing my toddler pics of your dogs!

April at the Ashley store in Avon,Ohio was Absolutely AMAZING!! She went above and beyond with every item she showed us. She's a great designer and took care of everything! We are moving and needed almost everything. I highly recommend April for all furniture needs and her beautiful designing eye!!

Salena was a terrific salesperson. Very helpful, knowledgeable and patient with us as we made our selection

My experience at this store was extremely amazing. The layout and openness presented all furniture types very well. And the employees were all very friendly, knowledgeable and must be appreciated by the company because of the way they presented themselves. The sales person, Don, who took care of me was very thorough in answering any questions and always let me decide what and if I was going to purchase, no pressure. Thank you Ashley Furniture and Don for making this a pleasant and fun experience.😁

Girls are super nice!

Lisa was ver helpful and knowledgeable. Excellent customer service, I have my own furniture gal

Lisa was great to work with! She listened to what we needed and was very helpful in finding us what we needed. She’s a very nice person who made furniture shopping fun.

I had a great experience working with Lisa. She was very helpful in making sure that I got the correct layout for my Carbany sectional. Lisa promptly answered my questions even on her off days which was very kind. She has exceptional customer service and was extremely patient with my goofy boyfriend. She also helped us pick our sectional last minute before the store closed. I would highly recommend others to shop with Lisa.

Looking forward to delivery of my recent purchase .

Very helpful

We had the pleasure of working with Selina and she has made this process so fun and easy for us. We were able to get our couch with taxes and delivery/set up for less than original cost or competitor prices which was great as this was the last stop of the day (should’ve been our first would’ve saved us time lol) So excited for our new couch!!

Very pushy Was told if I wasn’t for sure on wanting to buy furniture will never go back I recommend nobody goes here levins is nice much better

Absolutely horrible place. Went to go look at furniture and they pretty much kicked us out because we weren’t planning on buying that moment. They are too worried about making their commission than letting you actually look into what furniture you like. Would not recommend. The workers only care about making their own commissions. We were genuinely looking around because we are moving into a new home soon and we were just getting hounded by workers.

The consultants we worked with were knowledgeable and very helpful. Purchasing our recliner was very easy and we had delivery in three days.

Sales girl SUPER AWESOME. DELIVERY choices HORRIBLE: The choices for delivery don’t give any leverage to the customer, time frames are terrible a d they would charge for rescheduling and everything else. This can be a deal breaker.

When I bought my new house 3 years ago all my furniture I purchased from Ashley Furniture. I still needed a bed for the guest room and there is no other place I would go other than Ashley Furniture. Wasn't sure exactly what I wanted but Erin was honest and so helpful. I recommend Aahley Furniture in Avon.

Ron was excellent. He took so much time with us and explained information on the items we were interested in.

Always shop Ashley in Avon . Excellent staff with top notch service .

We have a new build Situation and had been to 6 other furniture stores from sandusky to north olmstead... Limited selection and terrible sales and customer service. Another store actually recommended that we go to ashley in avon, It was on our Way home so we thought we would check it out... Beautiful Store huge inventory and we met person lisa who was spectacular... She was informative Educational and gave us the space until we were ready to proceed. She gave us options that I would not have otherwise considered... They set up a delivery schedule that fit our situation perfectly... We purchased 6 pieces of furnature and a complete King size mattress set...We would definitely recommend Ashley furniture in Avon as well as Lisa Castaneda !

The staff at Ashley are very knowledgeable and friendly! More specifically, this is the second purchase we have made with Erin Bowman and she is simply amazing. The process is simple when you have an idea of what you’re looking for, I suggest doing some research and asking your question to the staff! Overall, amazing experiences both times!

Salesperson was very helpful and friendly. Answered all our questions

Ashley was wonderful. She was full of smiles which made my visit great. I look forward working with her in the future.

April was very kind and asked what we needed. She let us know what was available and the benefits of the mattresses and bed sets available but was not pushy and let us choose what we liked. She made our chopping experience fun. Thank you, April (from Brielle).

Second big purchase in a year, and has been a great experience both times.

We had a great experience at Ashley furniture in Avon. This was our second time buying furniture here and had Ana other great experience. Javier checked in on us periodically, but allowed us to browse and figure out what we wanted which I prefer. He helped us get the best prices we could and set up our delivery. Great place to go for furniture.

Nice Presidents’ Day discount, excellent help at the store, and delivery was great.

April was wonderful helping us pick out a mattress. Will definitely be returning to store for furniture and accessories when we move to our new house. Thank you April!

Great service! Definitely liatened to what I needed and helped out!

Our salesperson, April, was awesome. We went in just to browse, but she was so informative and respectful, we ended up buying our living room furniture. Everything went smoothly.

Lisa was beyond respectful to both my grandmother and I , keeping all my factors in mind , such as looks , budget and style , as well as bein so patient with our questions and even giving us plenty of time to discuss without making us feel left to figure it out ! If you go I highly recommend letting Lisa show you around and I was betojnd surprised at Ashleys selections ! Would do all over again!

April was very helpful and understanding when we came in the store looking for modular furniture. She was able to dial in to what we really were looking for and showed multiple options.

Erin has great knowledge of the products and gave us our space to think over the choices.

Sales associate, Lisa Castaneda, is amazing! She cares about her customers, treating them with respect and is very friendly. She works with you to get the deal that’s best for you and your need. The Avon store is blessed to have such a great employee! She communicates all the way through the buying process. She’s honest and her loyalty to her customers makes you want to return again and again.

Purchased a dining set from Ashley on 11/15/23 and I'm still waiting on my complete set as of today 2/8/24. Our original delivery date was scheduled for 1/25/24 (we were told it was because the chairs were on backorder.) When they delivered the set on 1/25 I was surprised that they had the incorrect chairs (especially since we had to wait longer for them.) I was told by the manager Garth that the correct chairs would be sent out 1/31. Well, that day came and went and no one ever contacted or came for delivery. Called the scheduling department and they rescheduled for 2/3. The correct chairs arrived but one had a crack in the wood. Now I'm waiting until 2/13 for them to send out a new chair. I asked if they could send two just incase one was damaged but they are unable to do so. Hoping that this chair arrives in good condition because I can't wait to be done with Ashley furniture. I should have listened to prior reviews and my friends who told me to avoid this store. I will not be shopping or recommending Ashley to family/friends.

Selina took care of us. Patient, and made herself available on her time off as well. Very pleasant buying experience.

Honest service and quality.

Great experience shopping, not pushy. Erin was a pleasure to work with during our selection process. We will return again in the future for other items to complement or purchase.

Stopped in to look at some dining sets. Greeted by Tracy who showed us around the store, spent a lot of time with her and we decided to purchase one. She did a great job.

Had such a great experience!

Great experience! Will go back in the future!

Friendly staff and great layout.

Thanks liv for all the help!

Lisa is great to work with. We have had her help us a couple times. Always so friendly!

I did not plan to buy the day I visited the store. I planned to start "shopping around". But I found good options and Lisa was so helpful I wanted to make sure she got the sale. She balanced time with me, made some recommendations and let me explore on my own. Very good experience in the showroom. And the loveseat was delivered yesterday. It is perfect for me and my living room. Overall a very positive experience.

Erin was very helpful, professional and awesome. Very good experience so far.

Erin was so kind and helpful! We had a blast finding a new living room set.

Lisa is amazing! Plenty of style and pricing options.

I was so pleased with our customer service she was so pleasant. She did everything we asked and went beyond. She’s definitely an access to your company. Thank you for the wonderful experience that I had there I was more than pleased to buy. Thank you.

Erin was amazing! I mentioned to her that I liked a mirror that was on a wall. She told me she'd see if she could get me a discount. It was VERY reasonable and I left with the mirror. I wasn't in the store to make a purchase at all today. Extremely impressed with the level of customer service I received. ❤

Our purchase of a mattress and adjustable base was wonderful. April was friendly, helpful, and knowledgeable. I highly recommend Ashley Furniture!

Great experience. Really good stuff with good prices. April was a huge help, and not at all pushy - just there if we needed her. Highly recommend this place - ask for April!

Great service! very happy with my purchase and the price.

Excellent service from April she helped us with so much her decorating skills are awesome we had to furnish a whole house and we couldn’t of done it without her thank you April so much 😊

The staff paid attention and they were eager to please.

Great experience at Ashley… salesmen weren’t pushy and even left with a nice purchase! April was friendly and her professionalism really sealed the deal!

My sales lady was the absolute best. Her name is Lisa. She was helpful, informative, and very personable. I will be shopping with Ashley more often because of The service Lisa provided.

Not stressful at all.

Friendly, helpful folks who let you take your time to look without any sales pressure.

Erin she’s so friendly and patient . Thanks

Lisa was extremely helpful. But most of all, she was patient and took her time helping me.

Purchase was quick and easy. Sales reps were all helpful and friendly as well as understanding

I was looking for a bed for my daughter and found exactly what we were looking for. The staff let us look and were available when we needed them. No pressure.

Very curious and knowledgeable sales person

First time shopping at Ashley Furniture. Tracy was great to work with. After stopping at a couple of other stores, we were pleasantly surprised by our experience. Tracy was friendly and helpful throughout the process of purchasing furniture. We’ll definitely shop there again.

Bayan was amazing!

I just bought a new sectional on Dec. 26 from April Hupp at the Avon, OH store. April was a pleasure to deal with and worked with me to bring down the total purchase amount to what I had budgeted for.

Called to order a specific chair and Selina could not have been more helpful!

Erin was amazing, she helped us narrow down our selection based off my wife's and my preferences and really helped us find that middle ground. She wasn't pushy or overbearing.

Great everything. Fast, knowledgeable and courteous.

The staff were so sweet, helpful and amazing! We felt right at home picking out a chair for our nursery. Thank you ladies for making us so comfortable & helping us make our house a home!

Walked right out and didn’t buy a single thing because of the sales approach in this place. My last 4 sofas have been Ashley and I was looking to get a new one today. Walked into the store and immediately sales person. Tell them that if we need help, we will ask. Try to walk away. Lady follows us throw the entire store. I couldn’t take it. I circled the store and ran out of there. If I needed your help, I would have found you. I had planned to get a complete living room set today. Went to completely different store and bought from there.

Picked out a dresser and two matching bed stands for master bedroom. Product came damaged and scratched. Waiting on sales managers response on how this will be corrected. Extremely unhappy and totally unacceptable for them to give me a box that was damaged. I figured it was packaged well enough with foam etc that there would be no subsequent damage to the dresser…I was wrong. Poorly packaged.

I love shopping at Ashley. The staff is always friendly and smiling and willing to help with whatever you’re looking for.

This was my second time coming in the store to see a bedroom dresser i was interested in purchasing. Lisa, the sales associate, was very personable and gave me details about the sale that was going on. She also showed me a few other pieces I might be interested in.

Ungel was super helpful and knowledgeable. Super sweet as well! Thanks for all your help!!

While buying furniture I was greeted by April Hupp. She was very professional and made the process of purchasing my items easy. Thank you April.

I had great experience shopping here, the salesperson, Lisa, went out of her way to help me get what I was looking for. I left with the furniture I wanted, same day. They made the whole process a breeze. Lots to choose from.

Great experience purchasing sofa and loveseat today. Erin was exceptional with her knowledge and customer service. Highly recommended asking for Erin when you’re in the market for furniture.

Layla was very kind, polite, and professional.She was a pleasure to have as my sales associate

Just will not work with you on deliveries. Used every excuse not not compete. Just shop somewhere else unless someone is will to set home looking out window and not on a phone avidly watching out a window. I cancelled after a month waiting

Everyone is always so friendly and helpful.. yet not pushy! The Ashly store is always very clean with a nice variety of items.

Had a wonderful experience the moment we walked in the door. Olivia was helpful, but not pushy. She gave us plenty of space to shop around, but made herself available to answer questions and run sales prices as we browsed. She was very patient and knowledgeable. Never felt high pressure. Felt we got a good deal!

It is so nice to walk in and see what you are looking for. If you’re not sure, there is someone there to take you in that direction. Erin is always helpful.

The staff & specifically Tracy were very helpful and friendly...she was exceptionally knowledgeable about the bedroom furniture & mattress I picked out.

Selina wS very friendly, not pushy and very helpful. The store very clean, well lit and the overall shopping experience was EXCELLENT!.

I bought a bedroom set in the showroom on August 4th. I was told it would take 3-4 weeks to arrive. It was supposed to be here in early September. It took closer to 7-8 weeks. They first showed up in October with broken pieces, then came back a week later missing the pieces they needed, they’ve pushed delivery back for the missing pieces for weeks. They made my house a mess, tracking in mud and leaves. Before leaving, they wouldn’t even clean up the pieces they left here. Trash left on the floor, nuts and bolts everywhere for me to pick up and store until they returned. The communication between the store and corporate is a joke. I’d be told one thing by the store and another thing by the “managers” at corporate. Corporate didn’t want to take responsibility and told me people who purchased the product after me were getting their product before me since they had to place a replacement order. I was told it would be escalated only to later be told there is not an escalation process. I will never shop here again and will never recommend anyone to shop with Ashley. The discount I was provided was minimal compared to the fact that I slept on a mattress on the floor for months due to being lied to constantly.

Great experience. Laila was very helpful!

Good associate to work with fast services very nice lady.

I was in and out. Great furniture store with knowledgeable sales associates. Priced reasonably

Great service without any pressure by their staff. Our sales associate was knowledgeable and helpful as we toured the store and options. Highly recommend Erin and Ashley Store in Avon Ohio.

Thanks for making my purchase easy Selina!

Selina was fantastic and knowledgeable.

Excellent deals and exceptional service

Loved our experience at Ashley! We were greeted by Tracy Fugate. Very nice, pleasant, not pushy. Very honest about options! Quite comical at times, made our time with her and our shopping for our new couch very enjoyable. Which we did buy! I will definitely go back!

Laila was very helpful in selecting our recliner. Thank you.

Erin was absolutely amazing and very knowledgeable with everything. From pricing to shipping to warranties, Erin was able to answer all of our questions. We had so much fun shopping with her, it was like we were best friends just hanging out! Go in and ask for her, I promise you won't be disappointed.

Olivia did a great job with my purchase! Great selection, very happy with my experience at Ashley Furniture.

Had a great experience today at Ashley! Olivia M did an amazing job. She was very helpful and answered all of my questions. 10/10. I’ll definitely be back!

Selina was great! Very helpful and courteous… we loved our experience at Ashley!

Good experiencia Tracy was very friendly , profesional and quality furniture

Laila was awesome! She has a cool personality and down to earth. It made the sale feel like it wasnt forced and provided plenty of options. We went in to get a sectionals and Laila was able to show us different options and was very detailed with the end pricing and payments. We left the store to further discuss our options then we messaged Laila is make our final decision. She decided to come in on her day off and guide us through the process as well as provide us with additional information like the warranty, delivery, and financing options. Laila sense of humor and personality made the sale feel like a friendship rather than just feeling like an employee trying to make a sale. She even showed us some of the cool beds they have without even pressuring us to buy. Thank you for the smooth purchase. Also the rest of the staff was great. It always good to see employees have fun and enjoy themselves. They all welcomed us

Okay experience, nothing atrocious and nothing great. I was greeted when I walked in and asked what I’m looking for and the response was basically, “we won’t have anything that works”. I took a gander anyways and did end up finding something. Rep was helpful in going over my options once I did locate something and sale price point was great. They offer 0% financing if you have decent credit, which is nice. Buyer beware that if you choose in store pickup, they will not wrap it for you even if it is not a clearance item and you’re buying it off the regular floor. This was really annoying to find out when we showed up as most other furniture stores we’ve ordered from for our new home will do this for you, and we are now having to have the item re-ordered from corporate and scheduled for a delivery from the distribution center, or find an alternate means to pick up our item as my husband is scared to damage it. Will not allow me to respond to store owners comment below - free delivery was NOT offered to us. Additionally, we called to pick up and make sure someone would be in and we were told they are “too busy” to assist us and not to come in unless we are planning on shopping.

Layla was amazing to work with.

Staff was very helpful, my 87 yr old Mom has difficulty walking and they were quick to offer a wheelchair and directed us to the furniture we wanted, purchase was effortless Bae was patient and sweet , thank u

Laila was very polite and helpful. The entire process was very quick and easy.

(Translated by Google) One more site, I prefer to buy on Amazon (Original) Un sitio más, prefiero comprar por Amazon

I was greeted immediately when I entered the store by Michael, he answered all my questions and informed me of the great Black Friday sales . Beautiful store, excellent customer service . Thank You

Ungel Powers was amazing, give her a well earned raise!

No high pressure. Very helpful. Super sweet to my granddaughter.

Everyone here was super helpful and friendly. The fun banter and playful personalities helped. Olivia was my sales person and she nailed it, but you can’t go wrong with any of the sales people at this location. They all chipped in, I think they knew I was a hard sale and they got it done. Buy here and ask for the best price. Unlike other places they work with you.

Great experience with dealing with the Ashley staff, especially Tracy! She was fantastic to work with and made the daunting task of finding new furniture quick and painless. Will definitely be going back!

Michael was very helpful and let you walk around the store/take your time without pressure to buy anything!

We had a great experience buying furniture for our new home. Selina was a joy to work with!

Michael was very knowledgeable about the inventory in the store and was able to help me pick the chairs I was interested in buying. Thank you so much!

April was a great help & made the whole process of ordering our furniture so easy! She even helped us to get a great deal!

We were helped by Michael at the Avon store, he was very helpful and got us exactly what we were looking for in a dining room table. Thank you!

Michael was very helpful and made the visit enjoyable.

Laila was a great salesperson. There was no pressure and she didn't follow me around like some do. The sale was quick and easy. There is so much to choose from but I knew what I wanted as soon as I saw it.

Tracy is absolutely wonderful, we are long time customers of Ashly, Furniture in Avon and have always had such great customer service with Tracy, she’s always so friendly, so helpful and so informative. We have referred her to friends, neighbors and family!! She’s a great asset to your company!!

Michael Kirwin was extremely professional and relatable, made my family’s time there very easy going and relaxed, went well above and beyond to answer all my questions

Olivia made our experience great and we couldn't be more happy with our visit.

So happy to have met Lisa and for all her help, she was so helpful in putting things together. Had a great experience!

Ungel at Avon was great to work with

Quick and easy to order over the phone. Salesperson was very well informed; upbeat/cheerypersonality. Hoping for an earlier delivery--there's a baby on the way!

Ungel gave us the space to walk around and come up with ideas. Her pleasantness, professionalism and sincere desire to help was always present and greatly appreciated.

Great service! We worked with Ungel who was fantastic and made sure we got the best deal. Will definitely buy more furniture from this location!

Bayan was great! She was very helpful and knowledgeable about the furniture on the floor!

Great help by Erin with Purple mattress and foundation.

The sales people followed me around the whole time trying to sell me a credit card and everywhere I turned I caught them staring at me. Online the prices are reasonable and then in the store everything is like 3x the price with credit ads everywhere.

Lisa, made so simple and very welcome 🤗 I definitely will come back and look for her to help me out again. Thank you Lisa my living it going to look amazing!

I got a really great clearance deal! Perfect for my teen daughter

I have bought a lot of furniture at Ashley‘s, I did have one issue where my recliner was a manual instead of power. I called them up and told them what the issue was that it should’ve been a power recliner, they said no problem, I got my recliner with the power, and they did not charge me the up charge. I was very happy and satisfied with the customer service and the delivery of my furniture. I would definitely go back to Ashley‘s furniture and buy more.

BAYAN HAMMAD! Absolutely amazing. I can’t say enough good about her service - from the moment we came into the store, until we left, she made sure we were taken care of properly. 10/10 would recommend. …And will be back again.

Bought a new couch and mattress at Ashley! Tracy Fugate was beyond helpful and made it easy to find exactly what I had envisioned! She made us laugh the whole time. Can’t wait of everything to be delivered!

Michael was an excellent support as I picked out my new couch. He made it an easy choice!

(Translated by Google) Excellent attention provided. Beautiful furniture. (Original) Excelente atención prestada. Hermosos muebles.

Went into Ashley furniture looking for a bed and adjustable base. I had already looked elsewhere. TRACY was wonderful to work with. I ended up spending about 2k less than I was prepared to spend elsewhere and got very comparable products. I can’t wait for delivery.

April was very knowledgeable, and answered our questions about the living room suit we had picked.

Lisa was very helpful and answered all my questions. She walked me through every step. Now we have new furniture for our new house.

Tracy is very personable, knowledgeable and helpful. Love her fun and friendly personality.

Michael was extremely helpful! Thank you!

Wonderful service, very helpful in sales process. Looking forward to new sectional!

Great experience!! Quick service, answered all of our questions. Ungel was awesome!!

Very helpful and informative staff. Took the time to review each option I was looking at. Helped me find a better bargain than what I went in for! Thank you!

Tracy was so incredibly helpful at Ashley! We struggled to make a decision, but Tracy was patient during our two visits and even answered follow up questions via text! In the end, she made sure we were 100% happy with our decision. We will definitely be back for future purchases.

Sales person Erin, was very pleasant patient and informative of the options.

Fast, thorough, knowledgeable. Bayan never missed a beat.

Michael was excellent in helping me!

Lisa was very helpful, knowledgeable and friendly!

We were greeted by Mike as soon as we walked through the door and asked if we needed help. We started off just looking around by ourselves, and then when we found a sectional we liked, but wanted in another color, we went back to the front for help. Mike was again waiting for us and was ready to help immediately. He showed us a few different models similar to what we were looking for and ultimately found us the perfect sectional. Mike was very knowledgeable about the sectional we decided on and answered all of our questions. He then checked the model online, found it was cheaper, and price-matched the online price. Overall a great experience.

Thank you so much Laila Radwan for all of your help today with the purchase of our bedroom set. It was wonderful to work with someone with such a kind, professional character. We will be back!!

Lisa was wonderful!

Amazing experience! Tracy was phenomenal to work with. I would highly recommend Ashley furniture.

Yeet

Bayan had great customer service, very informative, professional and knew her stuff. Can't wait to get our delivery

My experience at Ashley furniture was awesome my first time being in there and the outcome was amazing Laila was a great associate witch treated me so well great job

Michael was awesome and helpful!

Tracy Fugate was so friendly and informative! I will definitely see her for any furniture questions and purchases, at Ashley Furniture, in the future!

Clean store beautifully set up! Selina helped us find a wonderful sectional and we are very happy!!

Bayan Hammad, I just want to thank you for the best experience ever shopping for furniture! The store is beautiful and set up for great ideas for your home, the young lady was so helpful and nice. I will definitely be back, Thank you 😊

Very nice furniture! I had a very kind salesperson who assisted me and answered my questions.

Everyone was so sweet & helpful

Ungel was amazing from the very moment I stepped into the store! She made my entire purchase so seemless & was extremely knowledgeable.

The sales Lady, Tracy was awesome, very friendly and knowledgeable. The store has alot of variety and if I need anything else for our home I'll definitely head back to Ashley!

Awesome customer experience. Even though we didn't end up buying anything yet, we will definitely be coming back in the future.

Very good shopping experience!!!

I was in the showroom for over 15 minutes and several available sales reps walked past me without offering assistance. I left and went to the North Olmsted store, where I was offered assistance immediately.

Calm, quiet atmosphere. No pressure or sales team breathing down our backs. Ungel and Tracy were fantastic.

Helpful, friendly sales staff.

Salesperson was courteous. Helpful Professional. Knowledgeable

Lisa was a wonderful salesperson. She helped me find a loveseat in my price range, and she assisted with finding a perfect floor lamp.

It was great and so easy to select what I want and apply for financing.

Our salesperson, Michael, was very helpful and informative. Even better, he was NOT pushy-best combination! I can’t wait to see my beautiful new furniture in my home.

Bayan was so amazing to work with!! She was super helpful and so patient. We had a lot of things to get and came back 3 different times and each time she was more helpful than the last. The manager Garth was very kind as well. Really had a good experience working with them!

Love how I was treated very kind and wasn’t rushed to choose just any piece of furniture . I was given time and personal space to walk around the store. Thank you Ungel for helping us you are truly amazing 😊

Bayan was so sweet & helpful !!!

Tracy Fugate was very helpful throughout our decision making process. At no point did we feel pressured to make a purchase we weren’t comfortable with. She ensured we were receiving the best price possible as well. Overall 5 star experience!

Out salesman Micheal was so helpful . GreAt job .

Michael was awesome.

I dealt with an employee named Michael who was an excellent person and dealt with him he was very helpful and very Respectable and i want Repeat dealing with him

The Ashley experience was a good one from the moment my daughter and I walked in the store. The salesman was very friendly and knowledgeable about all the furniture in the store. He helped me every step of the way to purchase The furniture that I am now enjoying in my new home.

We bought furniture for our kitchen, living room and basement. Tracy was very helpful and answered all of our questions. She even found our couch on sale at a competitor furniture store and price matched for us without us asking! We had a wonderful experience.

Worked with Selina and she was really great. Walked me through the store and gave me very sound advice on both pricing and availability.

Ungel was very helpful and knew exactly how to help me with my requests!

Walked in was greeted by the store manager. Erin Bowman was super on picking out a new mattress and living room furniture. Ashley furniture definitely has my business. We definitely will be back for future purchases.

Very kind staff. Great sales!

Friendly and knowledgeable staff. Let you shop at your own pace.

Erin helped me find the perfect pieces to add to my house! Definitely ask for her if you stop at this location.

Wonderful experience! Michael was very helpful and knowledgeable. Found us the best deal and patiently answered our (many!) questions. You gained a loyal customer!

Laila, was very helpful and very informative. We have purchased several items from Ashley in the past. Good experience even during Covid.

Tracey was really graat and went out of her way to help us all. She is very good and personable. A truly great person and employee for your store.

Laila is amazing!!! She listens and spends time helping with design suggestions. She helped with measuring and putting our vision together. She also was very responsive with questions after my store visit. Ask for Laila at Avon she is fabulous!!!!!!!!

i had a great experience with the knowledgeable and great service from Laila

Thank you Layla radian for all your help kind sweet and professional

Great selection and service. Laila was great to work with.

The price for quality is hard to beat and the sales staff was very helpful in getting my furniture ordered and scheduling delivery.

Erin is AMAZING! We love her so much. 10/10 recommend!

Bayan just helped us buy our first sectional! She was so unbelievably helpful, and was so patient with our toddler who was touching everything around. She was so personable and made the experience much better than we ever expected it to be!

Erin was very knowledgeable and friendly. She showed us all options and got us the best price!

Always outstanding!

Tracy, my sales rep, was incredibly helpful and knowledgeable about the selection. She made the shopping process enjoyable! After the purchase, the first delivery was damaged, they returned with the wrong parts. They left my home in disarray when they left. I purchase the items in August, won’t have the bed frame until November. Customer service has been terrible on the corporate end. The store service has been great, I wish I could only work with them on this. Worst experience I’ve ever had with a furniture store (because of the corporate offices lack of empathy and help). To make things worse, they sent me a gift card that I couldn’t even use in clearance items. It had to be full price if I wanted to use the gift card. Everyone in this company is useless and was sooo very rude. I will NEVER come back to this store. Update: It gets even worse. The dresser has beetles coming through the surface and now they have to send me a new one, but won’t take the one that they gave me WITH beetles. They want me to pay to get rid of the dresser with beetles burrowing through it. DO NOT PURCHASE FROM THIS STORE - communication has been terrible.

Ungel... great unique name. She was awesome. Extremely knowledgeable, patient, and beyond helpful. Pricing on our couches and mattress were excellent and with the best warranty I have seen for furniture and our new mattress. Very very happy with our experience here.

My wife and I were looking for a recliner. We were greeted by Bayan. She spent over an hour with us while I sat in all of them. She is super patient and knowledgeable. I have already referred her a customer. Great experience and if we need more furniture for the house we will definitely go back to Bayan.

Eric was absolutely phenomenal. He and Simonne provided excellent customer service and were extremely knowledgable on products. They were both extremely accommodating and I would recommend either of them. Could not have been more satisfied with me experience with both of them.

Best customer service experience I’ve had! If anyone is looking for furniture be sure to look for Simonne! We were looking all around town for a couch for our new place. She helped us look for the best options possible with price matching and she even took the time to get to know us personally. The entire staff was awesome, happy I was able to shop here and will definitely be back.

Great experience with Erin B!

Such an amazing experience! Bayan was so kind and helpful.

Go see bayan she made my experience great.

O NOT BUY HERE!!!!!!My sister and her husband went in and purchased a full bedroom set... bed, dresser, mattress, the works for thousands of dollars. Well today was delivery day.Let's start with the delivery guys were modern day Cheech and Chong stoners. They brought in the furniture and then looked utterly confused and asked "um did you order a mattress?" When Alli answered yes they said well we have your furniture and not your mattress. She asked them to check and they responded the computer system at Ashley's is down. The irony of that statement is THREE WEEKS AGO when they went in to purchase the bedroom set were told the computer systems were down then too and all orders went through one store. How on earth does it take 3 weeks to solve this problem???? It doesn't take NASA computer engineers to solve this, this is a problem easily handled by a first year computer science major.When her husband went in to complain seeing as the customer service line is non existent and no one answers was told a common they had no record of a mattress being ordered. When he stated he was so frustrated he wanted a refund he was told the standard answer "there are no refunds" he then demanded a bed, when they finally relented and gave him a temp bed which was substandard to what they purchased they didn't even help him load it into his truck, this is unacceptable. What Ashley furniture doesn't realize is they have a legally binding contract complete with an offer, consideration and acceptance which is in the purchase agreement. That agreement was breached for services not rendered. Now I'm SURE the generic response will be issued with "give us an opportunity to fix this" followed but the number to text or email. This is unacceptable. A more plausible route I suggested was a chargeback to the merchant for fraud and services not rendered.A compromised can be reached in the form of a HIGH discount. Or a full refund.Please no generic response. Take time to address issues on an individual basis

I had a great experience here - Bayan was super helpful from the moment I walked in. She helped me find exactly what I was looking for and facilitated the whole process for me. 10/10 for customer service!

Everyone was so helpful and easy to work with. Will definitely be coming back for future purchases!!

I had an amazing experience at this store!! The girl who helped me was Bayan and she was wonderful! Very patient, knowledgeable and she made sure I was absolutely in love with my couches before we moved forward. I shopped around and couldn’t find anything that came close to the selection that Ashley had. 10/10 would recommend!

Super great experience picking out a dining room table and sectional for our new home! Laila helped us and was super informational and got us the best deal saving us over a thousand dollars!! Lots of options and huge organized store :)

Michael gave us a wonderful walk through and helped my wife find everything we needed!

Tracy Fugate is so patient with me and all my questions! I never feel rushed or pressure! Amazing experience! Highly recommend!

TRACY, WAS AWESOME. LOVE LOVE LOVE ASHLEY'S!!! ❤️

Tracy was so great to work with. Super friendly and down to earth! Will definitely be back to see her to accomplish my next room.

Selina was great she had a great personality, smile, and she took her time with me show me different furniture sets talk to me about different finance options so if you ever visit Ashley‘s in Avon ask for Selena, you won’t regret it she was great

I have a pleasure meeting a young lady name Selina.who really took her time and help me out explained a lot of the finances and everything else to me.and all the different furniture. She had a smile, the whole time. very pleasant if you go to Ashley furniture in Avon visit Selina she great

I always deal with Tracy Fugate for my furniture needs she’s such a pleasure to work with

Great Customer Service, with a huge selection for any room. Gave me 1/2 off a purple pillow.

Selina did a wonderful job

Staff is always friendly and helpful. Had to bring my best friend here for this great selections. I bought my entertainment center and bedroom set with mattress here and I absolutely love it!! Great quality

Awesome experience today! My sales rep Mike was super helpful and very knowledgeable!

Had a great experience with Ungel here! She took us around to a bunch of mattresses, they've got a huge selection of stuff and we ended up buying two full size mattresses for me and my sister. Place and mattresses seemed very clean and their memorial day sales were competitive compared to the stores we visited locally :D

Bayan was very knowledgeable, helpful, and professional. Ashley HomeStore always have a wide variety of quality furniture to choose from. Love shopping at Ashley HomeStore Avon Ohio.

Sales person was wonderful made me feel like family I would recommend highly this store in avalon and ungel powers for sales person.

Very well organized and a lot of different options to chose from! However, check out times were extremely slow. The manager and workers are welcoming and kind. I enjoy this location!

Sent me a dining room table damaged and don't level the furniture either, ordered coffee table and end tables and apparently don't assemble them anymore and were damaged, also sent me a propane fire pit that were missing pieces and do not work. Save yourself and order from somewhere else.

Michael was amazing!

Just purchased a sectional from here. Had great experience! Bayan Hammad helped me find what I was looking for and was able to get me a great price! Was encouraged to shop around but no one could come close! 100/100 will definitely be back!

Michael is outstanding!!!!

Sold me stuff that wasn’t in stock. Then the delivery day finally comes. They schedule a bad time and tell me I have to let them know 3 days in advance or pay $75. Even though they didn’t schedule it until 2 days in advance🤷🏻‍♂️. Offered to wave the $75 but next date was another 2 weeks out, without being able to give me a time. Buyer beware! Bummed by there customer service for sure.

Gel is amazing! She provides efficient and excellent customer service with a smile. She is so helpful and friendly!

Taking back my 5 star review. While the sales associates are great, this company does not back their products and does not guarantee customer satisfaction. I spent $10k on a bedroom set and a beautyrest mattress that I am not happy with. Corporate office tells me that they cannot return or exchange the mattress. Unacceptable! Don't waste your money here.

Great staff.... Tracy was really helpful and knowledgeable.

The salesperson Erin Bowman was very efficient and friendly to our needs , thank you so much for the experience 😊

Although the staff at this location were amazing the actual experience outside of that is abysmal at best. First the wrong footboard was delivered and the headboard was damaged and had so many manufacturer defects it was hard to believe it was even sent out. Then the second attempt the footboard was correct but like the headboard completely damaged. Now we’ve been sleeping on the floor waiting for a replacement parts for over a month cause they won’t return furniture once it’s been attempted to be delivered. Don’t even want the bed frame at this point but we’re stuck with it. Go elsewhere for quality.

Took a long time and many stores, but we found what we were looking for there.

Went in and made the huge mistake to order 2 sofas. They where priced $400 more/unit compared to Levins. They offered to price match it and silly me, got sucked into it. They told me it will take 6 to 8 weeks to get it delivered, that I will most likely get it by November 17. It turned out that it was actually 6 to 12 weeks, a week past the estimated delivery still no sight of it and they said it looks like there will be a couple more weeks. Proceeded to cancel the order, to be told that they will charge a fee not only from the price of the sofas, but also from the price of the protection plan I purchased. Biggest regret to purchase from Ashley. Will absolutely never go back, and will never recommend it!

Waited 1 year for my bedroom set , when it was delivered it had spots that were unfinished (stain) also my wife pushed dresser against wall and the frame where the leg is located busted. She was told it was her fault for moving it alone. Dresser was empty. Garbage furniture

Unless you're looking for cheaply made furniture there's nothing to see hear.

Classic "you get what you pay for"! We bought three rooms worth of furniture for $4,000. That was two months ago. Couch cushions already failing. Fabric that was "pet proof" has been scratched through at on point. Bedroom stuff so flimsy I'm concerned what will happen to it if/when it's moved. The price was perfect for us at the time because we needed a lot and didn't have much money. But none of this will last past three years, if we're lucky.

I had a wonderful experience with sales consultant, Lisa. I would keep coming back to this location on that alone. The delivery is the only issue I had with this service. This isn't necessarily Ashley's fault, but I had issues with the delivery the first time I tried to order a couch. They were unable to bring it up my stairs to my apartment. It is a tight fit, but I've never had an issue with any of my furniture before. They ended up having to put it back on the truck after an hour or so of them trying. I was told that since that couch couldn't be brought up my stairs based on the dimensions, my options for replacements were limited with what Ashley offers. I decided to use the credit from the couch not being deliverable to purchase a few other pieces of furniture. These items were delivered today and this was a fantastic experience. Josh and Reuben were professional, thoughtful, and kind when it came to my concerns. They believed based on what they could see, the first delivery could have been successful with more effort. They put together my lamp, cleaned up any mess the boxing had made, and had me laughing through the whole thing. Truly hoping they are the ones delivering when I place my next order.

Ordered a counter height dining room set in February. They said 12 to 16 weeks. It arrived mid July. I couldn’t pick it up until August due to other commitments. When I got it home and put it together found that the chairs were counter height but the table was table height. They then told me that they could order the counter height table but it would be another 12 to 16 weeks. That was unacceptable so I arranged a return. They said they would pick it up on August 18 but called the day before that to tell me they don’t do pickups in my area that day and would have to pick it up on 23rd. Or I could take it back myself. I called the store and they said nothing they could do. I called customer service who told me that wasn’t their department, it was scheduling. I spoke to a “manager” in scheduling who would do NOTHING to keep a customer. So I’m returning it tomorrow myself just to be done with Ashley. And I bought a similar set from Wayfair that arrived in less than a week. I will never ship at Ashley again. Buyer beware

If I could give 0 stars, I would. I ordered an ottoman and TV stand over 6 months ago. All I have received was periodical texts saying we're working on your order. Two weeks ago I received a text stating "Good things are worth waiting for and it won't be much longer. They will reach out soon to get the delivery scheduled." Well that was certainly not true and just a tactic to continue to delay. Finally received a text today saying their still working on it. That was it for me. I informed them that if I go to Ashley Furniture online it says that the pieces were available and could be delivered within the week. So their tactics of continuing to tell people that things are delayed during these "crazy times" and due to supply problems is just BS. They have the items in stock clearly. Plus I can order the same Ashley items on Amazon and would have them within a week. I'm taking my business elsewhere and have canceled the order. No apology from them or anything to remedy the situation. Very sad as I had bought furniture earlier from them and was extremely patient with that order (I think that took 5 months). They would have had more business from me had they had better customer service. I will NOT recommend Ashley to others.

Product delays, terrible customer service, unwilling to resolve errors that were Ashley’s fault.

Helpful salesperson without being pushy. Nice assortment of furniture.

Excellent service here!! I received everything in a timely manner- very pleased!! Thanks

Quality of the furniture is the worst. It's not worth it. It's a total rip off.

Came into Avon Ashley and bought 4 rooms of furniture totaling $25,000 in December of 2021. It's now 2 days away from May & we're still waiting. Ridiculous wait times for furniture. Everytime I call it's the same thing... we're waiting on materials. I called last week and was told that May 3rd was when they would finally be receiving furniture into the store and now today we're back to waiting on material. I will definitely not be returning to make future purchases. I guess I'm finding a new furniture store! Not happy at all and they don't seem to care that they're losing business. I'm seriously thinking I need to cancel the order & go elsewhere.

The furniture would probably be great if you ever receive it!! I ordered a table and 8 chairs 5months ago, I expected to have to wait for it, and I was ok with waiting. I had it set up for the whole set to be delivered at the same time, somebody I talked to on the phone talked me into getting the chairs delivered and told me it would speed up the delivery on my table since they want to finish out orders. Well a couple weeks after my chairs were delivered they called and said the table has been discontinued and I can reselect something out of the store! I don't want to reselect something, I want the table I have been waiting 5months for! Its sad I can go on LEVIN website right now and order the ASHLEY table that has been discontinued and Ashley cant do anything for me except tell me to pick something else out...after waiting 5MONTHS! Now I have return the chairs or spend more money at Levin to complete my set....I got rid of my other chairs what are my 5kids going to sit on if I return them? If I reselect something, I have to wait another 5months?? This is ridiculous!!

Worst experience I have ever dealt with! Ordered our bedroom set back in August 2021 and they told us it would be in by Nov. We are now approaching the end of March and have not received a single update! I have to keep calling to check on our order and the response I get back is "yeah covid" that's a horrible response and at this point I may just cancel my order if they don't have a solution. Fed up with Ashley furniture at this point and will not recommend them to anyone!

Bought a leather chair which started ripping in more then 10 places after 2 years. Told me my extended warranty only covered rips made by my cats/kids/accidents, not "product defects" and refuses to fix the chair even tho still under warranty

An update on this review, I eventually had to call corporate office in NY City , And they wasn't pleased on how this was handled, I got a New Table in 2 days . Sometimes yo have to go to the Top ..

Where do I even begin, I ordered a dining table with its chairs, piano bench, living room set, and a living room table on November 7th… as of right now, after 4 months of waiting, I received one couch and one dining room table, and yes, I mean one table without any chairs to sit on (what, do they expect me to sit on the floor).. and on top of that that table was completely scratched. When I called them, they tried to simply give me a 75 dollar coupon for the scratches, despite the fact that I already paid the full amount for everything. So my suggestion to you, is to go order at a different place unless you want scratched up furniture after four months of waiting. And to top it off, the delivery man was very unprofessional. 6 months we didn’t get the rest yet Shane on this company shame shame

The customer service here is great Susan showed us exactly what we were looking for helped us pick out a good warranty plan for our new couch and set up delivery we received a confirmation text and email a few days before with the arrival time between 9:00-12 and they guys showed up at 9:00 on the dot and we’re done moving and setting up our new couch in our basement in less than 20 mins we will be using then again

Recently went in to buy a mattress and did just that. Friendly sales lady, Raychelle, helped me and everything went smoothly. Delivery was great and within the time frame communicated originally. I don't know what the other complaints are about with this store. This is the second time i've purchased from this location in Avon, Ohio, and both went very well and the sales staff was helpful and knowledgeable and not pushy at all. Thank you!

The service was awesome.

Some nice pieces but most were not what my daughter was looking for and the wait was way too long for things to be delivered as not much in stock. Also things shown online are not available in the store in many cases. Finally, why is it that the best prices are offered only on Wednesday? I don't have the time or desire to find out I would have to buy on a certain day and not when I am there. Nice that she told us this but we were there and we're not going back as my daughter found what she wanted at Levin, without the long delivery wait and at a great price without having to go back another day. The kicker was that our salesman left Ashley to join Levin a few months ago!

It's always great when you can hang out with your bestie and she finds what she needs boy it was great and we had a ball with Tracy

I just had the best furniture shopping experience ever in my life I had to bring my daughter because I didn’t have a babysitter my son was at work one of the sales associates by the name of Abbey watched my daughter and played with her for about a hour and kept her busy because she saw me struggling and barely could shop while the other amazing sales lady by the name of Raychele helped me pick my furniture set out!!! And she gave me a great online discount I swear customer service and peoples attitude means everything she sold me $1000 later lol!!!! But we’ll worth every penny of mine!!!! Attitude means EVERYTHING!!!!!

Sold us broken IKEA furniture. Nobody said it wouldn’t be put together and we would have to build it ourself. Not only that, when we opened the first box the coffee table was damaged so I called the store we bought from.. When I called about it I was basically told 12% restocking fee and “somebody else will call you about that” no ownership of products sold or willingness to fix their mistakes. So I have to pay because you sold us damaged goods? Just a slap in the face. Completely unacceptable service quality and the manager was aloof and indifferent when I spoke with him today.I asked to come in and bring the items back (since everything is just boxed IKEA furniture) and was told “we don’t take returns you have to drive the 45 minutes back to the site you picked up from that is closed most normal weekday hours. We also had to wait at the warehouse an hour so returning will be another 2 1/2 hour process. So 5 hours for broken incomplete furniture and a “we’ll call you when we call you”. One star is too high. I can’t recommend enough looking at another store.

Great deals and great sales people. We came straight from a competitors store after having been brushed off and spent our money with a great company and we got the furniture that we wanted for a great price! Thank you.

Looking for a new sectional. They have no inventory and it will be 12-16 weeks for any purchases arrive

Due to a horribly botched delivery, I am in the possession of a worthless $300 gift card to Ashley. Stopped by our local store as we are in need of a mattress. Can't use the gift card on much of anything. There are SO many restrictions, it is insane. Not to mention even if I wanted to make a purchase, I wouldn't have the product for 12-14 weeks (supposedly.) This company is horrible. I regret spending any money with them and am reminded of my poor decision daily when I look at my overpriced, year and a half old couch which is falling apart.

Do not go to Ashley-Avon. I have had a nightmare of a delivery experience. I loved a bedroom set in the showroom and was going to buy it online. Tori, the salesperson was adamant that I buy everything in-store because of the "White Glove" delivery experience they provide for the delivery fee. She used those exact words. It has been the complete opposite as described and a 3 MONTH process ended with muddy footprints going up my white carpeted stairs and a chip in the side of the dresser. (Also discovered the deliveries are provided by a third party so Ashley can easily wash their hands if any problems may happen) Called corporate, getting $50.00 back for the damaged furniture since you cannot see it from the front? The showroom is not worth your time or energy. If you find something you like and do not mind building furniture, just buy it online or see if another company also wholesales that brand. In summary, the Avon community should have invested in a different furniture company.

Thank you Shelly Broz! We had an amazing day shopping for our bedroom set. Shelly was a big help and easy to work with. Highly recommend. Thank you again Shelly Broz!!

Sales woman followed us around the whole Avon Ohio store yapping at us as we looked at each sofa. We could not wait to get out of there

Easy online review of furniture then matching furniture on store display for comparison shopping. Store representative was very outgoing and respectful to assist us with purchase.

Maybe if this company got their products in on time, I wouldn't be sleeping on a torn mattress with springs coming out into my back. A,lso when we called, the manager couldn't care less and basically pish-poshed us and did nothing. Terrible company.

Do not buy anything from this company!! Bought a mattress in March. Got it a month later with a big yellow stain in the middle. Was told a new one was ordered and we were given priority status. After 2 weeks we called to check on the status and were told that the mattress wasn't in yet and that it hadn't even been ordered until 2 weeks after we were originally told it had been. Got the mattress today so with priority status it actually took longer than the first time. Delivery was to be between 8:30 and 11:00. Got a call from the driver at 7:45 saying he was in front of my house. I told him I wasn't going to be their for about 10 minutes. He called me back and said Ashley told him to LEAVE and come back later. I pulled in less than 5 minutes after they left. As I was leaving, the truck is pulling up our street. The driver came back on his own. The delivery guys were actually the only thing in this whole joke of a purchase that I can't say anything bad about. Of course they don't actually work for Ashley. Once they get your money, you’re done. Customer service (that term is a joke in this instance) couldn't care less. The store almost never answers the phone and if you leave a call back number, the return call is from customer service in N.Y.. Do your research. Almost any review page you can find will be full of similar stories and 1 star ratings, most times in the hundreds. Buy from anywhere else, even if it means paying more.

I do not recommend going to Ashley furniture especially this location horrible customer service and didn’t follow COVID protocols. No one was wearing There mask or being sanitary.

Horrible customer service lied to about delivery time rushed through paper work just to make sale. Didn’t give me a real opportunity to look at the fine print to rush me out the door to get to there next customer to hustle.

This review is not reflective of the people I have talked to in customer service as each one has been kind, helpful, and apologetic. This review is based on the fact that I have been waiting for 24 weeks (bought our furniture in mid-November and given a 12 - 14 week timeline, which we understood when purchased) for my furniture to arrive with no end in sight. There was no indication at purchase that delivery would take the current amount of time. We had been receiving updates through text, but those stopped as well, as if to only support the fact that the time passed since purchase, was beyond ridiculous. I have been following up weekly to only receive the same answer, no estimated time can be provided. The only compensation “authorized” to provide is the delivery fee refund, which is nice, but due to the amount of time I have waited, and continue to wait, I want to be provided additional opportunities to amend the current failure of this company. If you are looking to buy furniture, anticipate at minimum, a 6 month wait. 5/12 update: called the number the store provided and was put in contact with the same customer service I have been working with. Also found out that the manufacturer is still waiting on the materials, so it has been 25 weeks and our furniture hasn’t even been made yet. Again, take great caution in ordering from Ashley and do not accept their quote on delivery lightly.

Had the BEST experience at the Ashley Homestore in Avon. JT got me set up with everything I wanted, didn't push me to buy a single item I didn't want, got me the BEST price possible, and had me on my way in 45 minutes. If you want a quick and painless furniture shopping experience, go to Ashley in Avon and ask for JT.

My wife got a gift card. Found out it's only good for full retail price merchandise. Not the same as cash. Unfair and disappointing.

We were very patient with Ashley Furniture, but want to voice our complaints regarding recent costumer service request. Our service associate Jarod was great, he ordered us a large 3 section couch, ottoman , new kitchen table, 4 chairs, 2 bar stools, and a King size mattress. When we did not hear back from them the following week we called only to find our associate has been let go. We worked with another associate Vikter, we were supposed to get our mattress delivered within the week. When we did not hear back again we called and our original associate Jarod was rehired back and was able to help us get things delivered. Our mattress and couch came within the next weeks. The couch configuration was wrong but it worked in the room so we left it. The table was delivered 2 months later and came with no chairs. It was significantly higher than the previous tables we have. Our holiday meals were eaten at a table that basically started at our shoulders when sitting. This was upsetting as we had Thanksgiving, Christmas and New Years meal with our home bubble of people only and would have liked a nice table setting. The start of delivery was October 2020 and did not complete until January 2021. Our 6 month promotional date has arrived and I called to ask for an extension to 6 months past the last date the finally piece of furniture arrived. The manager on duty was not able to accommodate. Disappointed we could not have had some extension made.

Friendly staff. Great selection, prices negotiable but delivery 18 weeks due to covid.

Not enough choices on lift chairs

I ordered a bedroom set back in September 2020 and here it is April and still no bedroom set delivered to my house. I luckily got my mattresses delivered in January with temp bed rails.. the guys who delivered reeked of Marijuana. I was told end of January for the rest of my set then March and then got called for a delivery date of April 10th but to only then be told sorry we can only deliver the dressers. NEVER AGAIN

The delivery guys are thieves. They stole from my home!! They need to do background checks before hiring these felons. From management to sales reps to delivery DO NOT TRUST!!! BUYERS BEWARE

Friendly lots of choices

We purchased a $2500 sectional back in November during their Black Friday special. The couch was originally upwards of $4000 but they were able to bring the "price down" to compete with an online price from Coleman Furniture I found. The only reason we bought from Ashley was because we were told it would come much faster than Coleman Furniture (i.e. within 90 days). Coleman was offering the same couch for $2100. Its the end of March now (120 days later), still have not received the couches and they do not know when they will arrive. I highly do not recommend purchasing from Ashley unless you are comfortable waiting much longer than they tell you. Items are marked up way higher than the actual price of the product. They will get you excited by "discounting" the item, but ultimately bringing the price down to the competitors. Don't get tricked into this, I recommend doing your research and shop around to get the best deal.

Sales people were too aggressive. It started from the second we stepped in the store. It would have been nice to just browse

Tracey is so nice and completely helpful with assisting us with finding a new family room sectional.

Bought a $2500 couch from here all press board wood makes up the frame didn't even last a year cheap materials they use staples to hold the frame together super disappointed was told at the store it was custom built out of high quality materials even waited a couple months for the couch

The people there were very very friendly helpful and awesome we talked with jake Woodward they managed to knock off a extra $93.98 wasn’t expecting that was very pleased and happy

BEWARE! Salesmen waste your time and try to waste your money!

Mediocre furniture

Ordered a table in November. Was told 4-6 weeks. Fully paid still waiting for table. Called numerous times with “we will get back to you”. Went up to the Avon store where we purchased. Was told “on back order, don’t know when you will receive. They may no longer carry the item, but if we cancel the order we will be charged a cancellation fee. So table was paid for, they have no idea when or if we will ever get the table, and if we cancel we pay. What is wrong with these people and how they do business? Not acceptable.

Have purchased about $7000 worth of furniture from Ashley, over the course of the last 5 years, or so. Our last purchase experience over a year ago was not a pleasant one, due to a particular salesperson and promises not kept. Wasnt sure we wanted to go there again, but my faith has been restored. Met Patrick, a terrific young man, who helped us and made the prior bad experience, a faded memory. He went out of his way to help and I would recommend asking for him if you visit the Avon store.

We worked with Lisa she is easy to work with. hopefully the delivery goes just as well

My husband and I had a great experience with Patrick! He was very friendly, timely, and knowledgeable. Patrick helped us furnish our entire awkwardly-shaped living room in a way we loved and that fit our budget and our décor tastes. We will definitely be back!

So my husband and I bought a couch and dining table with chairs from them back in July of 2020. Now we received the table and chairs in October of 2020. However for the couch we still have not gotten it. We had called Monday January 18, 2021 to see where it was at. They had told us that it was in production but should be done by Tuesday. So as we had not heard from them we gave them a call on Friday and they said it is still in production. We have been calling every other week about our couch that was originally supposed to be here in October of 2020. It is now January 2021 and I'm sick of it. I just want my new couch already. I'm tired of waiting. And I'm tired of them giving us the run around. This couch and table are costing us over $5000. This is ridiculous. While I absolutely love my table and am happy with it I would really like my couch to be delivered. I'm ready to just cancel and get a different one at this point.

On august 16 2020 I ordered a bedroom set through Ashley at there Avon store. The salesperson David was very friendly and helpful My first delivery was scheduled in the beginning of November. It was cancelled by Ashley.... I stopped in the store after Black Friday and talked with David and the manger They said they were waiting in the side rails of the bed to be made and that even though they make them they couldn’t give me an estimated production date I stopped in at the end of December as was told of a a January 20 delivery date. I stopped in the store yesterday January 16 spoke with someone different found out that the side rail where still not made!!!!! AFTER 5 MONTHS !!!!!!!!! She then proceeded to inform me that Ashley doesn’t really sell California king size beds and that is the problem. They could have told me that from the start I couldn’t have been treated worse I have been sleeping on a mattress with no bed for months now. Please shop wisely everyone who reads this Take your business elsewhere

Shelly has been wonderful! She helped my daughter/son-in-law with furniture in November and my husband and I specifically went in to see Shelly today to pick out a few specific pieces. Shelly was very knowledgeable about the specific pieces we were interested in, and made the sale effortless. We definitely will be back--Thanks Shelly!! S. Hahn

What do we need to do to get our refund from canceling 5wks ago? I will be leaving horrible reviews on every platform including the BBB.HORRIBLE customer service! Nobody answers the phone, if you do actually get through you are on hold for at least 30 mins or more. Even started texting with the store manager who gave us her personal cell and each time she states "she will look into it," with no response. You have to physically go into the store to only get the run around.Delivery dates are a joke. You will receive a text to confirm a day and they don't show up! And then YOU have to call them! To only be told a different story, date, time, etc.After reading all of the complaints and issues, I don't understand how this company is still in business. I get that COVID caused many issues with companies but people were just honest and practiced communication and good customer service, I would have never canceled my order and wanted a refund which I still have not received almost 6 weeks later.

Not happy would not give refund people read the small print on contracts before you sign

Although I didn't end up purchasing furniture, I had a wonderful sales specialist Tracy help me find some of the most beautiful furniture inspiration for my new home! Tracy was an amazing help and I look forward to shopping at Ashley with her help again! If you go here, ask for Tracy! She's sure to listen to your questions and ideas and present the perfect furniture to match! Thanks Tracy!

Very nice sales associate very willing to find and beat any prices.

This review is NOT about the employees that work at this location but rather the customer service that Ashley Furniture gives as a whole. Bought a couch from the Avon location in August 2020 and was told it would take 9-12 weeks for delivery due to the pandemic. We agreed to these terms because we’re understanding people, however, it is now January 2021 and we have yet to hear back at all about our couch. We have reached out several times and still have not gotten an answer back. Please keep in mind we also paid for this couch in full up front as well. I’m a card holder with Ashley and unfortunately this is not my first bad experience with them. I tried giving them the benefit of the doubt from the first bad experience but I can now confidently say that I will NEVER be purchasing with them again. It has been nothing but a headache and it’s not worth it. Save yourself the pain and just spent the little bit of extra cash at a place that actually cares about its customers.

Worked with us to give us a great price

Horrible customer service and product quality. Ordered a couch and loveseat in May of 2020 Loveseat arrived broken Tech came out a month later Part came in months later Tech came back out unable to fix to due to misdiagnosis New piece ordered and delivered December of 2020 ARRIVED BROKEN AGAIN Now we are waiting for another replacement and they think $75 is appropriate compensation. Worst experience and worst leadership skills ever from the corporate office to the store.

Disappointing. I purchased a recliner there last year, and the motor stopped running. The chair has a 5 year warranty, but not the motor. OH WELL!

Ashley home store has the worst customer service I have seen till date. I was being charged for a couch delivery which was never made. Had to spend 2-3 hours on call with service representative to resolve this and they were anything but professional. Major concern for me is that all their goal was to make money out of this. Also all the clauses are not customer focussed. There are better furniture stores out there but anyways I will advise read the conditions twice before you make any purchase at Ashley. I had to cancel my whole order and I am never planning to set foot in this store.

Great service, Marsha wonderful non-pressure tactic sales person...will shop Ashley Avon in the near future! Thank you...

Nice people. But, there's just no originality in any of their offerings.

Don’t buy the extended warranty they are Awful to respond back to you with issues

Ordered a chair and poof in August and was told that delivery would take 90 days due to COVID. I thought that was a long time but considering the closures and interruptions in manufacturing, maybe it was reasonable. Today I called to check on status of our order and was told that delivery would not be this month and they can't give me a timeframe either because they don't want to make a promise they can't keep? They already broke their ETA promise and now to tell me that they can't give me a better idea of when I will get my furniture? Seriously? This is the poorest customer service I could ever imagine. Anyone in manufacturing and business knows basics of order fulfillment, a estimate for delivery of goods should not be a mystery. I have already waited 3 months and no one can tell me if I will be waiting another 2 weeks, 2 months, or longer. At this point, Ashley Homestore are cons and thieves. Seriously.

Don’t order anything from them and don’t believe them when they give you the delivery date. Later or before the delivery in about one day, you will get a phone call from Ashley telling you (( we are sorry)) and they won’t give the new date because they don’t know when. I’m waiting my order from Ashley till now and they rescheduled my delivery date 2 times.

When I bought my furniture on June 1st, I was told I'd get it in 8 weeks... I receive a partial delivery on Sept 30th and I'm still waiting on my other furniture. My service was great when I bought it.

I ordered a desk, chair and bookshelf and had to wait 8 weeks. The day before delivery I received a text that it was being delivered on a Tuesday, which was different from the original date. Thank God I called and verified prior to changing my entire day because the text was wrong. They arrive without the bookshelf, which was not disclosed prior, they unbox the Desk and the entire bottom was cracked and falling apart. They took it back and I was told another 2 weeks. 2 weeks later they come with the desk and bookshelf and the second desk is also cracked and falling apart. They tried to give me a $75 credit and wait for a third desk but I refused and requested a refund. Here we are 13 days later, no refund. I called only to find out they never submitted for me refund of $500. I will never do business with them again! It’s sad because their sales people are quite nice but the quality is poor and their inability to rectify the situation is awful. It’s 3 months now that I am without a desk because I need that money back to purchase another desk. So irritating!!!

First we purchased an entire bedroom set, when delivered it was missing the footboard. It was suggested to us to put the mattress and box spring on the floor until it eventually showed up. Had to return the entire bed frame. We swore we’d never go back. Unfortunately, we were given a gift card and decided to use it to buy a loveseat. After the purchase we were informed it would take AT MINIMUM 8 weeks for deliver because it was being built TO ORDER in Vietnam. This was pre-pandemic mind you. We canceled the order but we were still stuck with this gift card. Begrudgingly, in early August we used it to buy a mattress and box spring. We were told to would take 6 weeks to deliver. We weren’t surprised, until the called the day before delivery and said it would be more like 8 weeks. After calling back, they then moved it back to 6 weeks only to AGAIN call the day before delivery to say they had the mattress but not the box spring. Thankfully, we went to the Original Mattress Warehouse and came home with a bed/box spring ON THE SAME DAY, imagine that. Unfortunately, we’re still stuck with this godforsaken gift card. For a furniture store, the one thing they literally cannot do is deliver furniture.

I recently worked with Lisa C. at the Ashley Home Store in Avon on a furniture and dining room purchase. As with any high-ticket purchase, I do my due diligence in working out the best deal possible. Lisa was very helpful and patient as I wavered back & forth as to which collection of furniture to purchase, even to the point where I cancelled my original purchase and reordered a higher end set a just two days later. Despite having the opportunity to reduce my total purchase cost at another Ashley store and having more selection options at a furniture warehouse store, I elected to travel back to the Avon store for my purchase solely due to the professionalism and helpfulness that Lisa displayed throughout my buying process. My next planned purchase is a bedroom set and I will return to the Avon store for the purchase. I strongly recommend the Ashley store in Avon for anyone that is looking for total value and a feeling that they are a valued customer.

If I could give my experience less than 0, I would! My salesperson failed to process my order correctly, gave me misinformation consistently, & customer service didn&'t seem too bothered by this fact. Words can not express how instantly terrible Ashley furniture is!!

After three more months of waiting I finally have all my furniture. The delivery personnel was friendly and accommodating.

Wanted to buy a floor sample. Because we have out of town company coming. Wanted to pay cash we would pick up. And the designer would not authorize us buying the floor sample. Why does a designer and not owner determine what they can and cannot sell. They had another table and end table on floor What company in this time of brick and mortar places closing would turn down cash and pick up. Secondly the sales associate said he would check if we could purchase the floor sample said he would get back to us same day. No phone call. I called him next day he said he would return my call within the next hour this was noon no phone call back until I called them at 530 pm and talked to a sales associate who apologized but all we wanted was can you or can’t you sell the floor sample. But he never called us back. So I ordered on line. Good luck keeping your job in an actual store. You’d think they would be doing everything to keep those of us that still come into the store.crazy a customer Wanting to pay cash and pick up their stuff was denied. You couldn’t replace that coffee table and end tables with anything else. Good luck to sales person you get no money now!!!

Jared made it a very pleasant, easy, smooth process. I hope that the quality is as good as him

Ashley's has great prices and great options for both furniture and mattresses. The employees are super nice and helpful and don't crowd you. Overall a good experience and I left with a folder of information on the pieces I liked.

Nice store helpful knowledgeable people unfortunately some products are backordered as is the reclinier I purchased.

Nice store, helpful staff

Wow... Had an Awesome Experience at the Avon Ashley Store on Nov./ 11th to look & went back on 13th to make my purchase / 2019. Special thanks to my Salesman: "John Zajac" for finding the perfect power reclining sofa to fit my needs! I will definitely see him again for more furniture in future!. If anyone needs anything I highly recommend to ask for "John Zajac" at the Avon Store! Actually when I call the store everyone has been pleasant! Now just waiting for my new sofa to be delivered in a couple weeks.... "Update": Purchased sofa in November, it is now end of July 2020 using sofa daily for 8 months now. Has been my best investment - super comfortable!!

I was ok with waiting due to covid . But went from 4-6 weeks to going past three months. If I knew this from the beginning I never would have bought anything . If you want to wait months and months for ur furniture this is the place to go . 200$ for delivery also what a joke.

I&'m simply amazed that this place is still open. The shopping experience was good but forget about actually getting what you payed for. My wife and I purchased a couch that is yet to be deliver back in March. I totally understand the Covid thing but why have someone call us and change the delivery date because they don&'t have the entire couch. Then call back before the second delivery to reschedule and still a no show. We called back a few weeks later to see if the couch was in. It&'s delayed and they said it&'s still missing a part but they can do partial delivery. Yep just what I need. A three wheeled car. What a bunch of incompetent people calling to schedule. I&'m gonna probably look for this item from another company and cancel my Ashley order. Let them keep part of the product they cant even deliver. Never again will I step foot in this place. Update....they tried to give us $100 off to wait another month. No way. Not for what we paid for. That would even touch the tax on what we purchased

This was my first visit to the store. They have limited options and prices were not competitive in compare to how everything is now available online.

Paula was very helpful

Betty, you are the greatest.

Promised shipment end of May. Moved to end of June. Customer service?

Ashley furniture As soon as you walk in the door (masked 😷) you are greeted. Lisa was our gal. Very knowledgeable mixing and matching chairs to dinning room table we picked out. Beautiful furniture

I had a very pleasant experience shopping at this store. The store was very clean, and I felt safe throughout my shopping there. A sales professional, Raychele was a great help, who made my shopping easier and more affordable. Not only was she knowledgable but she was also willing to find the best deal for me. I am certain I will be asking for her advice and help next time I need another furniture.

I walked into the Avon OH store on 5/16 for the first time, and will never return. Not only that, I will make it a point to tell anyone that is shopping for furniture to not shop this store. I attempted to ask a question of 5 sales staff - only one actually answered my 'excuse me, I have a question'. That sales staff member said he could not help me, and tried twice on the radio to get somebody to assist me. No takers. Levin is just down the road, and has always been happy to take my money. Never coming back to Ashley.

Worst experience purchasing furniture ever! I would not recommend any friends, family, or anyone purchase from Ashley furniture. I ordered a bedroom set in February of 2020. It was scheduled for delivery in March 2020. I was called the day of delivery that the set was on back order and that delivery would be re-scheduled. fast forward: CORONA VIRUS...No delivery due to store closing. Finally I was called in May to schedule delivery of bedroom set. When the delivery came, it was only the bed. No dresser. No end tables. I was NEVER called informing that this will be a partial delivery. No date given for delivery of other pieces. Here we are in MAY and still no complete purchase deliver. To top it off, I have two pending charges on my credit card and Ashley, nor Synchrony bank, can rectify the issue. Save yourself the hassle of dealing with individuals who have no clue what great customer service is. I would have PAID more with competitors in order to save me the stress of dealing with this nonsense. Do NOT purchase Ashley!

Worst experience purchasing furniture ever! I would not recommend any friends, family, or anyone purchase from Ashley furniture. I ordered a bedroom set in February of 2020. It was scheduled for delivery in March 2020. I was called the day of delivery that the set was on back order and that delivery would be re-scheduled. fast forward: CORONA VIRUS...No delivery due to store closing. Finally I was called in May to schedule delivery of bedroom set. When the delivery came, it was only the bed. No dresser. No end tables. I was NEVER called informing that this will be a partial delivery. No date given for delivery of other pieces. Here we are in MAY and still no complete purchase deliver. To top it off, I have two pending charges on my credit card and Ashley, nor Synchrony bank, can rectify the issue. Save yourself the hassle of dealing with individuals who have no clue what great customer service is. I would have PAID more with competitors in order to save me the stress of dealing with this nonsense. Do NOT purchase Ashley!

Worst experience purchasing furniture ever! I would not recommend any friends, family, or anyone purchase from Ashley furniture. I ordered a bedroom set in February of 2020. It was scheduled for delivery in March 2020. I was called the day of delivery that the set was on back order and that delivery would be re-scheduled. fast forward: CORONA VIRUS...No delivery due to store closing. Finally I was called in May to schedule delivery of bedroom set. When the delivery came, it was only the bed. No dresser. No end tables. I was NEVER called informing that this will be a partial delivery. No date given for delivery of other pieces. Here we are in MAY and still no complete purchase deliver. To top it off, I have two pending charges on my credit card and Ashley, nor Synchrony bank, can rectify the issue. Save yourself the hassle of dealing with individuals who have no clue what great customer service is. I would have PAID more with competitors in order to save me the stress of dealing with this nonsense. Do NOT purchase Ashley!

Furniture supposed to be delivered April 10. Understand the covid challenges but unacceptable to not have any updates or communication. I&'ve been on hold for hours. Tried messaging, all with zero response. We have a king mattress now on top of a queen box frame. Worried about damage to mattress. Again understand delays in delivery but zero response to several messages on the phone via test to customer service. No excuse for that. Would have been willing to work with them but. At this point just want a refund and never shop at Ashley again.

Furniture supposed to be delivered April 10. Understand the covid challenges but unacceptable to not have any updates or communication. I've been on hold for hours. Tried messaging, all with zero response. We have a king mattress now on top of a queen box frame. Worried about damage to mattress. Again understand delays in delivery but zero response to several messages on the phone via test to customer service. No excuse for that. Would have been willing to work with them but. At this point just want a refund and never shop at Ashley again.

Dave is a great salesman

So clean everyone was so nice and helpfu

I&'d give 0 stars if i could. Quality of furniture is ok, but the customer service is downright awful. Delivery and scheduling nightmares. Scheduled delivery 3 weeks out, then the day of delivery they say my furniture is damaged and can&'t deliver. And i have to wait 3 more weeks (they won&'t rush anything even if they screw up). 3 more weeks go by and its delayed again. They don&'t do anything to make it right. I thought this was a problem at Ashley Furniture in Oregon, as i had issues years ago. Then i moved to Ohio and tried them again, and this happened. Clearly a company- wide issue with delivery and customer service.

Terry is AWESOME! He was knowledgeable and very helpful - there when I needed him, but not at all pushy. I was in the store twice this week and both times he went way out of his way to make sure I got everything I needed at the best possible price. The store is laid out nicely and they offer something for every style. I highly recommend. (And be sure to ask for Terry - he's the best!!)

Great furniture

Walked in thinking I was just going to look and walked out after I bought these

John M. - the Manager was wonderful. We needed a few simple accent pieces and he pointed us in the right direction quickly. A chair and a painting later - we were out of the store within 30 minutes and were completely satisfied with our purchases. He is knowledgeable and made wonderful recommendations! We will see John and Michelle at the Avon location for future furnishing purchases.

Great help from John M.

The word Filth is an understatement. After spending $7,000 on a couch and promised $700 in return my mother was told that she cannot receive the store credit and can only be used on certain things. They tried to take advantage of my mom because she is foreign and doesn't speak and read fluently. The manager came and handed my mom a 35 page policy saying that if you want to argue over where the $700 can be spent (cannot be used on clearance or online store) she can go ahead an read it. Businesses like this are absolutely disgusting. An establishment should strive to deliver 110% satisfaction every. damn. time. -Especially in post-sale. If take care of your customers they'll become repeat business, treat them disrespectfully you have an everlasting negative word of mouth. Do yourself a favor and take your business elsewhere.

Ordered a table and bed frame set took about 2 months for the bedframe to get delivered and when they delivered it they didn't even have the hardware to put it together so had to wait on that the table we had to wait about 3 months for it to come in then they decide to give us a gift card for our troubles ordered a side table with the gift card and had to wait about 2 months for that. The sales lady told us they would assemble the table for free because of how long it was taking well when the table finally came in the same lady said that they will not assemble it because we did not pay for that and on top of it they didn't even want to help load it into the car. Never will order from this place again or recommend it to anyone.

I find it necessary to write you this letter about our terrible experience in your Avon, Ohio store we came into the store interested in looking for a Tempurpedic mattress, myself and my wife walked in and we went to the mattress and then we where meet by a salesman, at this point I don't find it necessary to mention names but I do have all that information if you need it. We discussed several features about the mattress and we discussed the 90 night option, at no point did your salesman mention to us or explain to us the full explanation of the details of this sales promotion, we thought that this was a way for us to find out if the tempurpedic mattress was the right one for us The discussion proceeded to the point that we decided to make this purchase, as we proceeded to the front desk to finalize this major purchase(2 xl twin mattress $2499.00 a piece)again never mentioning the restrictions on this deal, and how we where LOCKED in on this deal now if we did not like the mattress THEY WOULD NOT REFUND OUR MONEY. We had the mattress, delivered on the 23rd of December 2019.The Mattress's came and the delivery men where great ,when they left I started to put on the sheets I noticed that they delivered TWIN mattress, I immediately called the store and they set up another delivery for the correct mattress's(the store's mistake)The mattress came and we slept on the mattress for a couple of weeks and where disappointed that this was not what we thought they where ,we just don't like the feel and comfort level on this mattress ,so we made the call to have the mattress's picked up for our refund ,well this is where the experience gets very unpleasant, the people we spoke to where very rude and smug with their replies and it seemed as if they enjoyed the fact that they continued to state that they and the salesman that failed to fully inform the customer of this promotion WHERE IN NO WAY RESPONSIBLE FOR NOT FULLY EXPLAINING THE PROMOTION, and that there was nothing they would do for us in the way of a refund of the mattress for a cash refund we had to purchase another tempurpedic mattress Myself and my wife made several calls to get ahold of a manager to address this issue and see if we could get some satisfaction, we spoke to gentlemen and he assured us that he was a manager(he gave us his name and an id number) again he claimed that this was not your store or the salesman's fault for not sharing such important stipulations to your promotion , at this point I understand why he didn't explain the promotion because we would have WALKED AWAY from this situation, what person would buy a mattress, sleep on it for a couple of weeks(or 90days) and then be told that you can't return it for a refund you must by another mattress that you didn't like sleeping on, sounds like he was trained to not be completely be honest about his sales tactic's or the store's policies .I understand that you feel this is not true of your company or your employee's but this is what I feel is the case I have been in retail management for 33 years and the companies I have worked for in the home improvement retail business would be out of business if we treated our customers they same way with disrespect and no concern for treating them properly , there is ALWAYS ANOTHER STORE IN THE SAME BUSINESS!!! and this is not the first time we have dealt with poor service from Ashely Furniture, we bought a sofa, loveseat, and a electric fireplace from your Brooklyn, Ohio store that ended in 4 deliveries, and 4 months later before we ever got the furniture we bought from you, we believe in second chances and giving a company another chance, we did this with Ashley Furniture and we did NOT GET TREATED FARILY, in this day and age where social media is a very powerful tool and word of mouth is so important to a company's sustained future, we choose to contact you to see what you would do with this information first, please feel free to contact us at the following numbers below or contact us on our email address No response back , that is how they take care of customers.

Wide range of furniture collection with top class service!!! Just amazing.

Excellent service by Lisa! Went above and beyond for us.

I find it necessary to write you this letter about our terrible experience in your Avon, Ohio store we came into the store interested in looking for a Tempurpedic mattress, myself and my wife walked in and we went to the mattress and then we where meet by a salesman, at this point I don&'t find it necessary to mention names but I do have all that information if you need it. We discussed several features about the mattress and we discussed the 90 night option, at no point did your salesman mention to us or explain to us the full explanation of the details of this sales promotion, we thought that this was a way for us to find out if the tempurpedic mattress was the right one for us The discussion proceeded to the point that we decided to make this purchase, as we proceeded to the front desk to finalize this major purchase(2 xl twin mattress $2499.00 a piece)again never mentioning the restrictions on this deal, and how we where LOCKED in on this deal now if we did not like the mattress THEY WOULD NOT REFUND OUR MONEY. We had the mattress, delivered on the 23rd of December 2019.The Mattress&'s came and the delivery men where great ,when they left I started to put on the sheets I noticed that they delivered TWIN mattress, I immediately called the store and they set up another delivery for the correct mattress&'s(the store&'s mistake)The mattress came and we slept on the mattress for a couple of weeks and where disappointed that this was not what we thought they where ,we just don&'t like the feel and comfort level on this mattress ,so we made the call to have the mattress&'s picked up for our refund ,well this is where the experience gets very unpleasant, the people we spoke to where very rude and smug with their replies and it seemed as if they enjoyed the fact that they continued to state that they and the salesman that failed to fully inform the customer of this promotion WHERE IN NO WAY RESPONSIBLE FOR NOT FULLY EXPLAINING THE PROMOTION, and that there was nothing they would do for us in the way of a refund of the mattress for a cash refund we had to purchase another tempurpedic mattress Myself and my wife made several calls to get ahold of a manager to address this issue and see if we could get some satisfaction, we spoke to gentlemen and he assured us that he was a manager(he gave us his name and an id number) again he claimed that this was not your store or the salesman&'s fault for not sharing such important stipulations to your promotion , at this point I understand why he didn&'t explain the promotion because we would have WALKED AWAY from this situation, what person would buy a mattress, sleep on it for a couple of weeks(or 90days) and then be told that you can&'t return it for a refund you must by another mattress that you didn&'t like sleeping on, sounds like he was trained to not be completely be honest about his sales tactic&'s or the store&'s policies .I understand that you feel this is not true of your company or your employee&'s but this is what I feel is the case I have been in retail management for 33 years and the companies I have worked for in the home improvement retail business would be out of business if we treated our customers they same way with disrespect and no concern for treating them properly , there is ALWAYS ANOTHER STORE IN THE SAME BUSINESS!!! and this is not the first time we have dealt with poor service from Ashely Furniture, we bought a sofa, loveseat, and a electric fireplace from your Brooklyn, Ohio store that ended in 4 deliveries, and 4 months later before we ever got the furniture we bought from you, we believe in second chances and giving a company another chance, we did this with Ashley Furniture and we did NOT GET TREATED FARILY, in this day and age where social media is a very powerful tool and word of mouth is so important to a company&'s sustained future, we choose to contact you to see what you would do with this information first, please feel free to contact us at the following numbers below or contact us on our email addressNever received any response back, obviously don&'t care about the customer. Very disappointed in them as a company, and the way theytreat their customers.

Can’t deliver on time. And as you can see, they can’t even order the correct fireplace insert for your entertainment center (we are on 11 weeks for this now)

It’s now taken 11 weeks to get a fire place insert and a coffee table (update, wrong fireplace insert today was delivered-not the right size, very shocked) They don’t deliver on time, deliver sporadically, and can’t get anything right. Except sending me my credit card bill, good at that. My kitchen remodel took less time.

This store didnt carry what we were looking for, but the staff was great. They introduced themselves and allowed us to look in peace. The store is clean and well setup.

Worst experience ever!!!! Never go there. Avoid at all cost. Damaged our property and still have a damaged chest from them.

Shelly was great! She helped me find just the right sofa and darling chair. And the lamps we found were perfect! Thank you Shelly for your undivided attention and no pressure. It was a pleasure doing business with you.

We ordered a furniture set for my daughter on December 1st. It&'s now January 16th the truck finally showed up but with less than half of the order loaded in the truck. I was told it would take another week to get the rest of the furniture out from a warehouse 45 min away and that they could only refund up to $75. I will never purchase from an Ashley Home Furniture Store again. Please avoid the headache and shop elsewhere. What a waste of money and time.

We ordered a furniture set for my daughter on December 1st. It's now January 16th the truck finally showed up but with less than half of the order loaded in the truck. I was told it would take another week to get the rest of the furniture out from a warehouse 45 min away and that they could only refund up to $75. I will never purchase from an Ashley Home Furniture Store again. Please avoid the headache and shop elsewhere. What a waste of money and time.

Great place to get quality at a discount prices

Although my experience at the store was pleasant, they completely misled me. Over-promised and under-delivered. Then I got the runaround with corporate for almost 3 months before all the furniture I purchased was finally delivered.

Extremely friendly positive knowledgeable sales rep BETTY I stopped in to buy leather sofas Ashley’s was having A VIP day for customers Bettys welcome greet was so genuine she gave me a tour of the beautiful showroom I was truly pleased with the furniture and home accents They have a wide selection of furniture from ritzy charming classy rustic Prices are extremely reasonable Thank you Betty for the tour and information with no pressure

DON’T BUY FROM ASHLEY!!!! While reading through many of the other comments I feel consumers should wait to review until the delivery process is complete. Of course the sales person is going to sell you something nice, that’s their job. What they don’t tell you and what many other reviews before me will also explain is, Ashley doesn’t follow through on the delivery date. My husband and I went to Ashley November 9th for the Veterans Day sale. We explained how we are moving into a home and having a party on the 14th of December and need furniture. We were promised and told up and down there would be no issue. A few days before the furniture was supposed to be delivered ( Dec 7th delivery date) we got a call from Ashley and we’re told there’s going to be a delay. Our party has come and gone and our guests had no where to sit and my husband and I have been sleeping on the floor of our new home.... not happy. Our furniture was rescheduled for December 20th (one month and 2 weeks after purchase). We just received a call from Ashley (the day before everything’s due to be delivered) that our bed is damaged and “unsafe.” We asked when a new one is going to be delivered and the response was blunt and rude... “I don’t know.” This is the 2nd time my husband has taken time off work to be disappointed by Ashley. With the other review of delivery drivers that I’ve read I refuse to be here alone during drop off. My coworker went to Ashley 1 week before my husband and I, all of her delivery’s were delayed til after the new year. We will NEVER buy from Ashley ever again. If I had time to picket the store I would. UPDATE: 12/30/2019 just received a call from the scheduling office, now the bed won’t be delivered....again!!! DON’T DO BUSINESS WITH THEM! Go to Levin or Amazon! Save yourself the headache!! UPDATE: 01/07/2020 just received a call from the manufacturer that our broken footboard hasn’t even been created so they will be unable to deliver this Friday... over a month late and over 2 months after ordering! Oh and we CANT EVEN GET A REFUND!!!!

Superb selection of super quality furniture. Sales staff know their products well and answered my questions. I loved the deals too The Avon store is fantastic

We where in Ashley furniture on 12/2/19 to purchase a bed set for our son for Christmas. We we're happy to find a nice set for a good price. We ordered it and the date for delivery was set for 12/30/19. Got a call on 12/26/19 telling us it's going to be delayed and won't be here till 1/16/20 what bothered me the most was the person on the phone seemed annoyed with me for being upset and immediately told me there's nothing they could do about it.

Very clean store. My saleslady was very imformative

Originally went to Levin but was 15min early and the rep was rude so we went to Ashley. Was 10min early before store opening but rep saw us walking to door and unlocked and warmly invited us in. My 12 year old was shopping for a new bedroom set and the rep worked with her personally and professionally. I stayed back and let them work together and he didn't try pushing her into anything she didn't like or want. Would definitely recommend.

I love the furniture, lots of great options Although we were lied to by the saleslady, we did not receive our furniture on the date we were supposed to receive it although we ordered it six weeks before delivery date Our wrong information was entered into the computer by the sales lady so therefore they were unable to contact us regarding the delay. Then they give us $150 Ashley gift cards to spend at the store. Went there today to try to use it the salesman that helped us was rude. Also you're not allowed to use the Ashley gift card on clearance items So I don't think I'll be returning to the store again

DO NOT PURCHASE THEIR FURNITURE. Low quality. Terrible customer service. Awful delivery time. ONLY ORDER IF YOU WOULD LIKE TO REPLACE WITHIN A YEAR, HAVE 1.5 MONTHS OF LEAD-TIME ON A DELIVERY AND A SPARE 3 HOURS TO SPEND ON HOLD. Extremely disappointing. Highly encourage you to look for furniture elsewhere.

Worst experience EVER!!!! I purchased over $3,500.00 worth of bedroom furniture on 10-26-19. I was schedule for 11-16-19 delivery, which is also the day before my husbands birthday. Well that day came and went and I had no furniture. I was told that our sales rep actually put us in for 11-26-19. I was annoyed but gave them the benefit of the doubt. I looked on the bright side that I would at least have my bedroom set before Thanksgiving(I was hosting our families). I received a call a couple days before my second scheduled delivery. I was told the fun or true was not completed with the manufacturer and I would have to wait until the 30th. I was livid!!!! They "apologized" and assured me Our furniture would be derived on 11-30-19. On this day, we both cleared our entire day to wait for our 12:30-3:30 delivery, which NEVER CAME! I just got off the phone and the supervisor was shocked and said wow there is no excuse for this.....ummmm how's Tuesday, 12-3-19. This is when I finally explained that I could not afford to take this many days off work to wait for deliveries that never come! The supervisor was unable to confirm a morning or evening time for Tuesday, 12-3-19, so now we are scheduled for 12-7-19. I advise any customers out there to shop ANYWHERE else! No deal or flashy promo they are offering is worth this hassle! I PRAY our furniture arrives on 12-7-19, if not I will be cancelling the entire order and going somewhere else. The downside is I of course opened a credit card with them so I'll just take the negative credit mark because I WILL be closing that account! Oh and you'd think my order would be close to free by now right?....WRONG!

Sales people easy to work with. Very helpful, not pushy...

WORST experience EVER!!!! I purchased over $3,500.00 worth of bedroom furniture on 10-26-19. I was schedule for 11-16-19 delivery, which is also the day before my husband&'s birthday. Well that day came and went and I had no furniture. I was told that our sales rep actually put us in for 11-26-19. I was annoyed but gave them the benefit of the doubt. I looked on the bright side that I would at least have my bedroom set before Thanksgiving(I was hosting our families). I received a call a couple days before my second scheduled delivery. I was told the furniture was not completed with the manufacturer and I would have to wait until the 30th. I was livid!!!! They &"apologized&" and assured me that our furniture would be delivered on 11-30-19. On this day, we both cleared our entire day to wait for our 12:30-3:30 delivery, which NEVER CAME! I just got off the phone and the supervisor was shocked and said wow there is no excuse for this.....ummmm how&'s Tuesday, 12-3-19. This is when I finally explained that I could not afford to take this many days off work to wait for deliveries that never come! The supervisor was unable to confirm a morning or evening time for Tuesday, 12-3-19, so now we are scheduled for 12-7-19. I advise any customers out there to shop ANYWHERE else! No deal or flashy promo they are offering is worth this hassle! I PRAY our furniture arrives on 12-7-19, if not I will be cancelling the entire order and going somewhere else. The downside is I of course opened a credit card with them so I&'ll just take the negative credit mark because I WILL be closing that account! Oh and you&'d think my order would be close to free by now right?....WRONG!

Currently in the store going on 20 min now not one person has even said hello or asked if we needed anything if you need new furniture do not come to this store

We needed a couch / love seat and I dreaded going into a furniture store because the sales people stand at the door awaiting your arrival. We walked into ashley and a very lovely kind women approached us and gave us her name and said we should look around and she would find us and see if we needed assistance. She found us about 10 minutes later and then assisted us for the next hour and we found our perfect purchase. Thank you LIsa, you made this so easy and it was such a pleasure to work with you .

Michelle greeted us as soon as we entered the store, gave us a flyer and few details about the layout of the store. She let us browse through and kept an eye out for us to answer any questions or provide additional info. When we were thinking there would be nothing here for us, Michelle stepped in and listened to exactly what we wanted. She picked out two pieces we loved and worked to make the best deal for us. Great customer service that kept us in the store! Highly recommend Michelle!

Michelle was so very helpful and patient as I was shopping for multiple items. She was extremely knowledgeable and I would definitely recommend her to anyone shopping for their home.

Bought a sofa was told it's in stock then told it wasnt and the soonest it be delivered was Nov 16th. This would be 3 and a half weeks out...it was a Saturday so we agreed. We get a call today thay Sofa is still being built???? And they want to move out delivery to Monday the 23rd. No one will respond and can't reach anyone. Should gave read their Facebook reviews first. We will NEVER shop here again and I'll be disputing the charges with my credit card. UPDATE: After multiple calls with a manager they finally got my couch deliver but forgot the legs and the hardware!!! Several weeks later I got my hardware AND a 300.00 gift card for their store. 2 Weeks ago we tried to redeem it and were told that it cant be used online on their website, and it cant be used torwards ANY mattress or box spring unless its one made by them (all their brands take 12 to 14 weeks for delivery) basically the card is worthless. All the items in store were under a "promotion" and the card cant be used for anything on sale. Its a freaking joke. The sales staff is rude and aggressive. I've HAD it. I am going to contact the Ohio AG's office. How is this place still in business?

Shelly Conrad was very helpful when my family and I were shopping for a living room set last weekend. She let us take our time and "try out" a dozen or more before we ended up back at the very first one we saw. She explained our options thoroughly and gave us time to discuss amongst ourselves while she got the pricing together. I usually dread furniture stores because of the high-pressure sales people, but Shelly (and Ashley as a whole) weren't like that. She didn't steer us toward anything particular - just let us talk and try things out and think through our options. All in all, it was a wonderful experience and I can't wait to get our new furniture!

First time in the store. Picked out a dinning room table. Shelly was really helpful and pleasant to do business with.

Bought an end table for pick-up was told when it would be in. Waited a week later still no table , called and was told they had no idea when it would arrive, was also told it could 1 or 2 months out. Told the lady if I would have known this I would have went elsewhere she hung up. Guess maybe will never get the furniture.

Furniture is nice but the guy at the store odered an extra bedroom set and forgot to order the right rails so had to wait extra time to get it. Then the refund is taking forever to get back because is "processing".... not sure why you would need 3 weeks to refund someone money when the mistake was on them. If you go there just check your order form before you leave. Not sure if this was a scam to make extra commission or what but would definitely avoid going back!

Great furniture, friendly sales staff, reasonable prices.

Robin was amazing. We went in and she took the time to assess my mom's needs and helped us out fully. Very nice customer service.

I walked into Ashley Homestead in search of a dining room table, I was a bit tired & a little irritable! Robert approached me immediately & offered help. I browsed the store not really finding anything I was interested in. Robert stepped in multiple times leading me to a most unique & different than I was imagining table! He figured the price with the discount while I was pondering upon it & actually sent a picture to my sister & was very patient while i conferred with family & a friend! Thank you Robert! I appreciate all your help & can't wait for it to come!

Shelly Conrad was very nice, patient and helpful. We will definitely be going back to see Shelly.

This review is just on the service provided by Michelle Thompson, since we just ordered our furniture today. Arrived early afternoon on a Friday and Michelle greeted us right away. I will admit to trying to avoid her or any other sales person. Michelle gave me a quick flyer on finance options and indicated where my mom and I could find her if we had questions. Beyond a few check-ins, she let us do what we came to do, "look around". We did have an idea of what we were looking for, but weren't interested in being "sold" on anything specific. We walked the store and found a few pieces that could have worked. I was able to find Michelle quickly to ask a few questions, which she did despite juggling us and another couple. She also provided a few ideas/recommendations on things to consider regarding other pieces available in the store and use for ones that we had picked. In the end, we did purchase 4 pieces total. I appreciate Michelle's willingness to let us do our own thing, yet provide customer service when we needed it.

Michelle did a wonderful job, was very attentive and helped us out very quickly.

Nice working with Michelle

Great price

John Lajac did a great job - professional and to the point on working with me.

My husband and I purchased a couch and chair and a half from Ashley jut recently. The delivery was right on time and speedy. The store is well-organized, and our salesman, Dave Morton, was very knowledgeable and helpful. Overall, it was an excellent experience!

Love love love my recliner!!! Great staff, great service, very nice selection!!

The store had a wonderfully set up showroom that really gave me ideas for my own home. The store associate Michelle Thompson really helped me put together a plan for my living room. She drew out the room for me and helped me choose the perfect furniture to customize my space. Will definitely be returning to this store.

Go see Michelle for excellent customer service! Great furniture and such a personal experience!

Wonderful service by Michelle. Lovely furniture and showroom!

Robin was wonderful and helped us so much! She was there right when we walked in and knew exactly where to take us in the store for what we were looking for and helped us purchase our couch!! She was so kind and personable to work with! Thanks Robin!

Michelle was so helpful and knowledgeable when helping us find furniture today!

Lisa did a great job and even met us on her day off!

We came in looking for a lift chair. Shoutout to Shelly, she assisted us throughout the entire process, she helped us figure out pricing and financing. She was incredibly accommodating to our needs, we will be returning again for our future furniture needs!

David Morton was great and helped us find the perfect couch and chair for our living room. The delivery came as scheduled and the guys promptly got everything into place without scratching a thing.

From the minute I walked in the door I had nothing but great service!! I was greeted with a big smile by John Miterko asking what he could help me with! I told him I had already been working with Jared and right away John led me to Jared to finish ordering everything I needed (and then some!) Jared was extremely helpful in helping me find the best couches for my basement! They were having a holiday sale so I also told him how I needed a desk and some bar stools and he led me right to what I didn’t know I really needed!! Not pushy at all and gave me ample time to think by myself about what I really wanted! I would for sure recommend John and Jared to anyone looking for new furniture! Both very knowledgeable! Everyone else who worked there was also very friendly always smiling!!

Robin was wonderful. She was friendly from the minute we walked in the door, helping us find exactly what we were looking for without being pushy. We came in for a sofa and loveseat and ended leaving with those plus a coffee table and side table to go with them. She was very pleasant to work with and we are so excited to have our new furniture. I would definitely recommend her and Ashley HomeStore in Avon.

Not much in the way of variety. The quality of construction is poor for the most part. Most "wood" pieces can be had for less from places like Wayfair, or brands like Sauder or at Ikea with better quality. Assembling it ones self is worth Ashley delivery charge.

Bought a mattress and was told to pick up specifically today between 10-4. Was home from college when bought and explained I’d have to drive 2 1/2 hours home to pick it up and they understood. Went there today and the bed wasn’t there and was told it would be there in another week. Didn’t even get a phone call that anything was changed. Very dissatisfied and will not buy from here again

Took my mom there to get furniture today. The sales lady Shelly was amazing. She listened to my mom's needs and assisted her with all her needs. Keep up the great work Shelly..and Thank you

John was great to work with! He gave me space as I looked around and came to a decision on my own then thoroughly explain the process. Would definitely go back to work with John!!

Was told my table set would be delivered in 3 weeks. Was called and told that it was going to be longer. I told the sales rep I wasn’t going to buy it if it would take longer. Three weeks is already extremely long to wait for a dining set. I planned a party thinking I’d have a table. For the price and hassle, I should’ve just bought the same set on Wayfair. I don’t recommend Ashley at all.

This review is for their deceptive pricing, delivery, and customer service -- not for the furniture itself.My wife and I bought our daughter a living room set as a college graduation gift. We knew what we wanted and when arriving at the set we wanted, we noticed the prices for each item was $75-$125 higher than listed on their website. Sales associates seem to be trained NOT to mention the price discrepancies unless a customer brings it up. Then they will take you to a computer and match prices. Nice... but why don&'t they just have the same prices everywhere?Our biggest issue was with their expensive delivery service... and their complete lack of understanding and resolution when they goof it up. They called the wrong phone number when they arrived at our daughter&'s apartment building, so we never knew they were there. They refused to come back anytime that day -- or even that week -- instead, offering a delivery day 8 days later. After several conversations with customer service, the final answer was that they simply couldn&'t refund the delivery fee because -- get this! -- would eventually be getting the furniture!If anyone from Ashley reads this, I&'d love a conversation with you, as I was able to get absolutely nowhere the three times I tried to resolve this.As a result, I would never patronize this company&'s stores again.

This review is for their deceptive pricing, delivery, and customer service -- not for the furniture itself.My wife and I bought our daughter a living room set as a college graduation gift. We knew what we wanted and when arriving at the set we wanted, we noticed the prices for each item was $75-$125 higher than listed on their website. Sales associates seem to be trained NOT to mention the price discrepancies unless a customer brings it up. Then they will take you to a computer and match prices. Nice... but why don't they just have the same prices everywhere?Our biggest issue was with their expensive delivery service... and their complete lack of understanding and resolution when they goof it up. They called the wrong phone number when they arrived at our daughter's apartment building, so we never knew they were there. They refused to come back anytime that day -- or even that week -- instead, offering a delivery day 8 days later. After several conversations with customer service, the final answer was that they simply couldn't refund the delivery fee because -- get this! -- would eventually be getting the furniture!If anyone from Ashley reads this, I'd love a conversation with you, as I was able to get absolutely nowhere the three times I tried to resolve this.As a result, I would never patronize this company's stores again.

I would give 5*s because our sales rep lisa was amazing and a sweetheart. However, Michelle (I believe a a manager or supervisor) made the experience completely uncomfortable. The whole time I felt as if we were all walking in eggshells and she had this absurd demeanor about her, FAR FROM GENUINE. She repeatedly put blame on lisa due to what Michelle felt was a "mistake" on the final price we were offered. And after alllll the blaming she cast on others she offered us the deal anyway because I was prepared to walk right out the door. I will recommend ashley furniture, HOWEVER, I will not be recommending the Avon location. The consumer as well as lisa deserves better than what I witnessed that day...

One of the worst experiences I have ever had. Not only do the sales people have limited knowledge but the pricing is deceptive. I had found a side table online and I went to see it in the store. When I inquired the price- it was $150-175 higher than it was online on the Ashley website. The sales person proceeds to tell me that it is normal and most people don&'t check the website first. Seems deceptive. I purchased the table and asked 3-5 times if I could cancel or return without any issue or fee. The sales person told me yes every time. They have me the ship date of nearly 2 months out from the purchase date. This is for one side table! I decided after a week and a half that I would go another route and called to cancel. After 30 min on hold, the corporate office informed me there was a cancellation fee of 12%. The store told me something incorrect to get the sale and then the office did not honor it. I recommend avoiding if you wish to keep your sanity and want to have a pleasant shopping experience that does not include being followed around by sales people.

Now the physical store and employees are great. Mary was very helpful, manager was awesome as well. The problem comes with the delivery of your items you've purchased. My original delivery date has been changed now 5 times. Still no furniture. The kicker is they will charge you 12% on a cancellation of an order. So unless you want to to pay Ashley for a complete hassle with getting your items, I suggest you shop elsewhere. So unsatisfied with Ashley Home Store Delivery Services. Hopefully, once I get my $6600 order I'll feel better about the quality of the items. So over Them

I placed my order over two months ago and STILL have not received my table! They messed this order up over four times within the last few months!!!! Not only will I be asking for a refund but I will never purchase anything from here again. Absolutely horrible customer service!

Not happy. Delivery and customer service are awful. Do not recommend. No furniture in our new home which means we are sitting on the floor.

I went in looking for a faux leather sofa. The sales associate, Shelly, told me they did not have any on the floor, but I could buy one online. I said the only problem with that was I could not sit on it first. I said I'd have to think about it and come back. I was in there maybe 3 minutes. As I went to leave, she turned to her co-worker, and rolled her eyes. I actually saw it. Sorry I wasted 3 minutes of your time....

One star based on the horrific delivery experience that I'm still in the middle of. I ordered my furniture on July 27 and my sales experience was fine. Delivery was scheduled for Saturday, August 24. Farther in the future than I would have liked but I made it work. I received a call on the Monday of the delivery week advising that my dresser wasn't available. My options were to accept a partial delivery or to reschedule entirely. The kicker? They didn't and don't know when the furniture will be available. When the delivery guys arrived, they told me my mattress wasn't on the truck. WHAT? So now I'm without a dresser AND mattress with NO anticipated delivery date in sight. To account for the inconvenience of the dresser not being available on schedule, I was advised that the delivery people would bring along a gift card. Of course I received no such thing. This is a nightmare. Believe the negative reviews.

It's been 4 weeks since our order was put in, no furniture yet, they can't tell us when it will be in. We just have to wait until they call us. I could have built a couch in 4 weeks.

Salesperson I talked with hovered and was unable to match their own online price. Went to Levin and got what looks to better quality furniture from a fantastic salesperson.

My review is quite late, but we had an awesome experience buying a new sectional couch (September 2018) and recliner (January 2019) from Marc for our new house. Marc provided very friendly service, with no added pressure, as well as a wide-variety of options/suggestions, and a confident explanation of prices, delivery options and dates. We would be happy to come back to Marc for any future purchases!

Love their furniture

At first glance, you think that Ashley’s furniture is the best due to their “attention to detail” but my experience with them showed how much of a junk yard Ashley pretty much is. Our order got delayed for more than a month and when they delivered the stuff I had to return everything as everything had manufacturing defects. The guys delivering the furniture were great and all but the items themselves were all garbage. The couches were loose , the dresser’s drawer didn’t function properly alongside many paint scratches, and last but not least the mirror frame had some wood chipping out of it. My experience showed me how to pay a lot of money for a ton of junk and garbage.

Apparently, never buy anything from Ashley Furniture because they will change your delivery time multiple times with no regards to their costumers. When you try and call to talk to costumer service they know jack squat about anything and can't do anything to help. Should of went to Levin furniture !

This has been the worst experience I have had with ordering anything. The customer service is awful. I originally ordered a bed on June 16, was told it would be delivered on July 3. I got rid of my bed and had family help move furniture to accommodate the delivery. Only the mattress came. I am 6 months pregnant and sleeping on a mattress on the floor, its it July 30. They have rescheduled 4 times, meaning 4 times I have had people take time out of their day to help move furniture only for the delivery to not happen. I have reached out via phone call and on twitter and have been ignored for weeks. The managers tell me there is nothing they can do and that because I ordered the bed online it technically a different store. They claim the only higher up person is the owner and offered me a $100 gift card (which is a joke" and have since quit returning my calls. Today the delivery arrived without the foot board so it cannot be assembled. I still do not have any idea when I will get my bed, or even if I will get it.

This is a review only of my shopping experience, not furniture. The salesman I worked, Ty, was friendly and helpful. His style wasn't overly aggressive but let's just say that I got the sense they operate on commission and when it became clear I was actually going to be spending money (and not just window shop) the gratitude and appreciation began to overflow. Not a critique, simply a factual observation. That being said, I mostly enjoyed the layout of the shore and could easily navigate it. No one else in the store spoke to me much so I guess everyone is laser focused on their potential customers? Who knows. More greetings wouldn't hurt though, and would ensure customers feel like more than dollar signs. Im hopeful that my furniture will arrive as scheduled and as ordered but I will update this review if there are hiccups to the process.

They gave me a delivery date and at the same time they gave me the phone number of the shipping department to check with them if they can deliver the furniture earlier than the date they gave to us. We contacted them and they said that this is the earliest date and it can’t be done before that. Today we contacted the shipping department to find out what time we will receive the furniture and we were surprised that there is no delivery today and they postponed it till next Friday (which we are not sure it will happen) without at least calling us. We now have to cancel plans due to that date they have given us since there aren’t any furniture in the house. Honestly if I could give 0 stars I would.

Way better than Levin. Great experience! Ask for Paul or Michelle.

I bought furniture on May 24. Was told guaranteed delivery June 18 as we had to have it by the 21. Fast forward to June 18 I get a phone call from the corporate that they cannot deliver until July 16. Cancelled the entire order. The reason you see so many good reviews here is because they pay $25.00 gift card for a good review and yo get it at the point of sale. Especially this Bee sales person who I dealt with. Now that i go over my conversation with her i can see how full of it she is. Buyers beware. They will discuss their personal matters, life stories and how great the furniture is only to get you to buy than the service stops.-UPDATE : called corporate as they asked me to do cannot get anyone on the phone in customer support center...been on hold 35 minutes

Very helpful sales person. Do they get paid commission?

Terrible, just absolutely terrible! Sales people are fumbling, bumbling imbeciles, are lazy as hell, have no product knowledge whatsoever, are misleading, basically cannot comprehend the metric system and refuse to take accountability for their idiotic mistakes. In fact, I fear that Ashley's employees are simply unable to read. It is a real shame. A damn shame. P.S. Still waiting for the furniture I actually purchased, not what they actually delivered, 3 months later. Update: I have been in contact with the sales associate who sold me my furniture 3x (via text messages-which is unprofessional and crazy as hell). In his last communication, Paul thought good customer service meant telling me the situation was my fault and further, that I had waited too long to bring the issue to his attention. I originally called a week after the purchase date, as no one had contacted me to let me know that what I had ordered had been shipped to the warehouse and was ready for pickup. I continued to call, both the sales as well as customer service lines, every day. I am literally stymied by the entire experience. I have already sent a message to the email provided and have not heard back. That was a week ago.

You cant even look freely around the store. Had an employee following me around from the second I walked in and pestering me like a used car salesman. Then you have to wait weeks for the furniture to arrive. I just went elsewhere. Levins down the road is better.

We recently bought furniture from Ashley Furniture on Avon, Ohio. Matt gave us excellent service. He was extremely helpful in making sure we found what we were looking for.

Nice furniture store. Associates were very nice.

The Saleswoman Lisa was wonderful and the manager Micheal was great to make a deal with. Update: I thought I would go back but after living with the furniture for 1 1/2 - 2 years now. I would not go back to Ashley's. The furniture is very cheap. We call it disposable furniture.

My husband and I wanted to say a big thank you to Robin, she was our sales consultant at Ashley’s 1 year anniversary. Robin, went above and beyond to help us pick out the furniture we were looking for. Ashley’s has also very nice showroom. Thank you again!!

Son needed sleeper sofa and I suggested Ashley. B was very informative and helpful

Mom suggested I check out Ashley. B was awesome and extremely helpful

Dave and Michelle were great!!!! Super experienced!!

B was so great helping me with everything I needed for my new place! She suggested so many great things and I had an amazing experience. So sad she’s leaving!

Thanks to B I've made multiple purchases,she always texted me on products I was intrested in. I came in during VIP day and purchased a new mattress and adjustable base to go along together! And she told me her last day will be Friday, so had to get that great service and happy personality one more time! Great people and great store! Will come back to ser Mark Moody, as he also helped with the mattress. And great guy too!

Furniture is great and the staff is really helpful (Brigitte)! They price matched the discounted warehouse stores so I got better quality for the same discounted price. Also received 36 months interest free. Would definitely recommend Ashley’s Furniture.

Great customer service, Brigitte was a rock star! She helped us find what we needed at a great price; we even were able to include the dining table set I have admired! Thanks Ashley Homestore

B was very helpful!

Mom got what she wanted and more. Great service! Definitely would come back!

B was great. Got what I needed!

Went in knowing the style and size I wanted. John Zajac helped me find exactly what I was looking for. Can't wait to get my new sofa.

It's been a few months and we LOVE our sectional we purchased there!

B was great!! In and out with no hassle!! Great store and kind employees willing to help. Will come back when I need something else!!

It was a very friendly and helpful experience. B was very helpful and so lively and pleasant. Clean and very well lighted showroom.

B helped me find the right furniture for the right price! She was very helpful and I look forward to working with her the next time I need furniture!

B is a great salesperson. Very helpful and knowledgeable. The store is lovely .

Don't see Charlotte here. She continued to harass us throughout the store As we casually browsed bedroom sets. She insisted we also go look at mattresses and buy one from her She continued to ignore my budget and delivered the quotes with fees up front- when my father questioned her on why she wasn't understanding our needs - she said "I'm going to walk away and let you get this all out of your system" First of all, you don't get to just walk away from customers and say that. We felt very uncomfortable. Wouldnt recommend.

Love this place , B WAS AWESOME! Great place to shop ...

Brigitte was very helpful and informative in helping me select my furniture.

B was awesome. Great service and great furniture. Definitely recommend.

My girlfriend and I recently bought a bed at Ashley Furniture in Avon, OH and couldn't be happier. Marc gave us excellent service and found us what we were looking for within our price range. We will definitely be returning to Ashley and Marc for our furniture needs in the future! Thank you Marc for making our experience with Ashley pleasurable and convenient!

Marc managed to upsell me which doesn't often happen, really helped me understand why Ashley is better quality than other furniture stores.

Marc was so friendly and able to pin down my style! I needed some advice on the best way to finish my living room & got some really great ideas.

If you are shopping for furniture, or even just looking for some ideas for a future project stop in and ask for Marc! He’s got a great eye for design, very friendly, and easy to work with.

Marc is the best, and this store has the best selection in the area!

Marc is very personable and knowledgeable. I would definitely trust him with any of my future furniture purchases. He is not the typical pushy salesperson personality I have had experiences with at other furniture stores. Would recommend to anyone in the area!

My boyfriend and I had a great experience here at Ashley Furniture thanks to Marc! He truly made purchasing furniture such a delightful experience. He was very knowledgeable of the different options they have but also helped us stay in line with our budget. His outgoing attitude truly took a potentially stressful time and turned it into a positive and fun event. Thank you MARC your awesome!!

I walked into the Ashley Homestore in Avon to look at some furniture. I was greeted by Marc and he was very knowledgeable about my options. From there it was simple to make a decision! Will definitely be back!

Marc is a great guy, super easy to work with! He answered all our questions about our mattress purchase and was extremely knowledgeable and helpful through the entire process. Highly recommend!

Shelly was extremely helpful getting us taken care of quickly, effiecently, and gave us our space to browse.

Came in with my mom. beautiful show room. Sales rep B was very helpful. Bought a couch.

Bee was sooo nice. She knew exactly what I wanted in a couch. I was in and out quickly and happy with my purchase.

Brigitte was very helpful and guided us to exactly what we needed. We were very happy with the advice and service we received. She listened very well and we would highly recommend her to other buyers.