Ashley Store Bowling Green, OH

My shopping experience at Ashley Homestore was fantastic! I had THE best Matress Specialist. Her name is Jadyn Danzy. She is very knowledgeable and very pleasant to work with. She made my purchase easy and stress free. After working with Jadyn, I didn't look any further for a matress. Upon her suggestion I even bought an air conditioned 🤣 pillow. ($199) and two sets of sheets. I would recommend anyone that's planning on purchasing a matress to consider Ashley Homestore and ask for Jadyn.

Found his exactly what I was looking for. Quick friendly service and knowledgeable employees.

Salesman fantastic. However, took 3 1/2 months for item to come in with no communication from anyone . I had to keep calling and checking. Very frustrating.

Brayden was great! Answered all my questions and ver very satisfied.

Very friendly and attentive to exactly what you’re looking for… definitely will be returning!!!

Cameron helped me out to find the cheapest option, 10/10. I was on a very goodwill friendly budget so he cut to the chase and I ended up buying.

Cameron C. was extremely helpful, informative, and above all patient. I took my time deciding between the pillow for myself and my gf and Cam patiently explained each pillow in detail and made sure we were comfortable. We wrapped up the sale at the desk for one 2.0 Linea pillow and Brayden was also very nice and everyone was extremely professional 100/10 everytime I’ve gone. Thanks Cam!

Young man was helpful and knowledgeable.

Great experience, the employees were very informative, helpful and answered all questions. Didn't feel rushed when checking out/testing different beds, my gf and I were given as much time as we needed and we eventually found something we were both happy with. Definitely recommend this place, I will definitely be keeping it in mind for any furniture I might want in the near future.

Were very helpful in finding the furniture I wanted

Cameron was great helping us pick out the right pieces at a reasonable price. He followed up to make sure the order is correct and ready to go.

I live two miles from the Rossford Store but I always seem to make my way to this location. My sales lady Jaden helped me and my boyfriend find a TempurPedic mattress and I LOVE it! Spending so much money it feels amazing knowing they really care here. This is a full service location & they tell you all the benefits, perks, and features all the stuff has and the staff is very knowledgeable. Thank you for the best customer service experience !

Good experience. Price was fair and service was above the other stores we went to. Clean and well laid out store. Furniture was ready for pickup that day. Other stores wanted 3-4 weeks or longer.

If you are coming into this location not knowing exactly what you want go to the salesperson named Jaden. She helped me and my husband find something we loved. Even walked out with more than we exepected. Whoops! Will be back for more.

I had to ask for help purchasing an item

Great experience. Cameron was super nice and helpful. I'll be back if I ever need anything else.

Friendly and great customer service!

The sales agent Jayden and her teammate were very helpful and extremely professional. They gave outstanding customer service and I have never been happier with the products ive received.

The associates were pleasant and very helpful. Jordyn walked through the store showing all the styles and different colors until I found the perfect fit for my living room. I appreciate that kind of service when spending hard earned money. I would recommend this location to anyone who has ever felt like they were a bother to people who are selling them something.. Thank You for the laughter and comfort You displayed today...

Cameron was very, knowledgeable and very pleasant. He answered all of our questions and gave us advice whenever was needed. we will definitely return again and speak to him for our future needs

Good

Service person provided great service for I was looking for and price range I was going for

They stayed open past closing time to let us pick up our couch! Great place!

Went in not knowing what we wanted and found something pretty quick. Everyone was wonderful and super nice.

The store manager Cameron was very nice and easy to work with. We got in and found a great deal, then had delivery scheduled and checked out within an hour. Beautiful selections and highly recommend!

Cameron was amazing he helped me choose the best bed frame I've ever had I love it and the service thank you!!

The sales person was very nice and answered all my questions and was very helpful ,I will go back in the future to get more furniture thank you very much

Was told one price over the phone on a floor model $1450. Drove an hour to the store, and they said they were changing the price. Had to wait for a new price and manager mentioned wanting to sell with the bases. Then, there was the asking about adding mattress covers for $400. The new price for the still floor model mattress was $4400. Turns out they wanted to keep the floor model bases and ship new from the warehouse. Bait/switch/bait/switch.

Outstanding service from Manager Cam who asked what i needed, showed me what he had available, and patiently guided me through pricing, gave me a good discount and explained everything. The only difficulty came when someone from out of state wanted to pay for it and that didn't work at all. I suggest Ashley make that an easy transaction and it was not the manager’s fault.

Look elsewhere, they do not know what they are doing at this store. We spent quite a bit of money here for our furniture to take over a month to be delivered. Employee promised it would only take a week. Customer service here is a joke.

Great customer service and no pushy sales technique !

I have been trying to get my sleeper sofa repaired or really at this point just replaced. the frame of the bed fell out of the wood of the sofa itself. It is only held in with a big chuck of particle board, a 2x4 piece of real wood would work better. But the particle wood that is there is breaking apart and the couch clunks every time you sit on it. Now I have been told it will be two months before anyone can come and even look at it. It will be the same service tech that was out last time because they said they only have one tech for my area. She already knows it's falling apart because she had to use huge bolts to get the frame to stay last time. Just replace this huge hunk of junk please.

It was a easy process Cameron was great 👍🏽

I bought a mattress one month ago. The service when purchasing is great but if you run into difficulties which I did, the customer service stinks. The store personnel forward me to the 800 number. My mattress smells like chemicals. It turns out Ashley isn't alone but there is something called off-gassing due to a VOCompound used for flame retardant. I can't use the mattress because of the smell. Also, I have issues because of age. I asked for the mattress to be returned and they said no. You bought it and it is in your home. Therefore it is yours. I asked that they swap it out with one on the showroom floor which as had time to air out and they will not. They want to bring a new mattress. I explained it would be the same issue in that after plastic taken off it would smell. No flexibility. It took a call from the store manager to get them out to check the mattress in February because they were scheduling it for April. I have aired it out for over a month and I still can smell the chemicals. When I was purchasing the mattress, I explained to the salesman, that I had brought two mattresses from another store not Ashley and they both had the chemical smell but they took them back without an issue. He assured me that wouldn't be the case. Less than 24 hrs after the delivery, I went to the store and explained having the same issue and the comment was, "I think I remember that being mention during training." I purchased the mattress pad they recommended because that would give me 90days warranty, but alas, that only allows for swapping out a new mattress. Lastly, the chatbot is so annoying and texting with an AI is beyond annoying. On top of that, although pleasant, the wait on the 800 calls was 30+ minutes.Think hard before purchasing at Ashley.

Worked with Tatum on getting a sectional sofa. She was great on helping us find what we wanted. I would definitely recommend working with her, great personality and very knowledgeable.

If i could give more then 5 stars i would. We will definitely be going back here again the staff was amazing and helpful with all the questions I had, and even helped with fixing a mistake that had happened when ordering. Best place to get your needs and wants met

Quick and easy. Tatum was very friendly and helpful.

I placed an order 2 years ago. I had to refuse a piece of furniture as it was was bigger than anticipated. They told me it was no problem and they would take it back to the store and I would receive an in store credit for almost $500 for the piece I had purchased. Which I was fine with. However it has been two years and the store is still unable to find the credit and whenever I call to try to get an answer no one can tell me anything and I get the run around. I guess do your measurements before you buy even if they tell you it’s not a big deal or you’ll be losing out on hundreds of dollars of your own money.

They were very helpful and I was able to find what I was looking for.

Cameron was terrific! He took time with us and explained everything! Can’t wait till everything comes in.

Both times not all of the items I purchased were at the warehouse For pick-up when they said they would be

Very helpful and friendly.

Very helpful. Listened to my wants and needs for a mattress. Pleasant experience.

Sidne is an amazing salesperson with great marketing skills. We thank her for the customer service .

Usually buying high ticket items is a stressful experience, but this was relatively smoothe. All questions were answered and things explained. A good store and crew to have in the area

Great and friendly service!

First leg of the recliner search journey went well for us at the BG Ashley Store. Cameron was pleasant and friendly without hovering as we debated our decision. I'll reserve 5 stars until the next step--delivery, which is expected next week.

Sales associate was very patient even though my shopping partner was not🤣

overpriced and poor quality. The end.

Nice fellow helped us

Since December 6 I have been fighting an issue with the store in Bowling Green Ohio. I highly recommend that you do not shop here. The wrong order came to me and to this day in February. I still do not have the corrected order and they are doing nothing about it and I’ve been to the store multiple times as well as calling and talking with customer service. So I’m paying for something I can’t use and is still in a box because it’s incorrect and they refuse to make this correct. Every time I’m in the store I get lip but nothing happens. Buyer beware

Suggest making phone availability to the store, not corporate phone mail.

Cam was patient, knowledgeable, helpful, and got us a great deal on what we wanted. We were grateful to have such great help. Thank you Cam!

Friendly, knowledgeable staff. Easy transaction. Very happy with purchase

Very helpful. Polite and low pressure service.

All I wanna know is will my rocker recliner come in 2 pieces so I may get it through the door? Will the guy delivering help me bring it in the house? And will he show me how to assemble it? Once it comes today at 3:35 (supposedly, like they said it was to be delivered on Tuesday, the 21st, according to the computer system), we'll see how well things go with it. Hopefully I'll be giving a great review with more stars. But this all ya get til then.

This was my first time getting something from Ashley. I got a new bed and a motorized recliner. It took a lot longer than the salesman said it would for delivery. I paid for the delivery and the salesman said they would take the old bed and chair..turns out they only take mattresses so it would have been nice if the salesman was more honest with me.. The quality it's really great! It was actually worth the wait. I recommend Ashley for good quality furniture but be prepared for a longer wait then you would expect.

The sales guy was great, the extra charge to put the piece of furniture in the room it was bought for and have it set up was to much like big box store, the delivery guys were awesome being told I would receive a call 3 days after I bought it to set up delivery and on that day get a text saying that wasn't going to happen that week at all and turned into 2 weeks till we could get delivery, not impressed. Also let's talk about delivery day, my 1st text was delivery around 2pm, then it just keep getting extended till after dinner, I found that extremely rude and next time I will shop small or family owned.

Large variety of mattresses and quick delivery time.

Good styles, reasonable prices, knowledgeable staff.

Once again, the right lever on my sofa has broken. Let's see what happens...

This has to be the worst Furniture I have ever owned in less than 3 years my furniture looks like I've owned it for 20 years. I will never again buy furniture from this company run don't walk away from Ashley Furniture!

I am so disappointed in this store. We ordered two side table lamps. After not hearing anything for a month, I finally called to check on the status and found out they were back ordered until the end of January! There was no communication regarding the back order. Needless to say, I cancelled the order and was able to get something very similar from Amazon OVERNIGHT! Will not be doing business with Ashley again.

Cameron is knowledgeable and very helpful. We appreciated his service and attention to our needs.

Logan was so helpful with the purchase of a 3 piece side/ coffee table set. The store had a good selection of options at a range of different price points. Would not hesitate to buy there again.

Prompt, knowledgeable, courteous service. Good quality.

Our salesman was very helpful & polite.

UPDATE: ONCE AGAIN, THE LEVER ON THE RIGHT SIDE OF MY SOFA IS BROKEN! LETS SEE WHAT HAPPENS! If I could give -5 stars, I would. I bought a reclining sofa and reclining rocker. After not even two months, the levers on the sides of the sofa that are used to put the recliner into a reclining position both broke. I have been given nothing but the run around from Ashley, both the Bowling Green Ohio store and higher up. I was told by Cameron the store manager that there was only a 72 hour warranty on the furniture. What an insult. Beware of this store and this company. I will be discussing this matter with an attorney UPDATE: Ashley redeemed themselves. Upon viewing this rating, Ashley contacted me, ordered parts and scheduled a repair date. On September 17 2023, a polite and capable technician arrived and repaired my sofa. While I will never shop Ashley again, I am now able to enjoy my purchase. Thank you Maria! 😊

The young store manager was very knowledgeable and helpful. He was very attentive to our needs and helped choose the mattress that was best for us while keeping us in our price point.

Do not shop here. They only want the sale. Better customer service at the Holland store location. Terrible communication between store Mgr. and customer. Disappointment guaranteed

very professional and very friendly to work with. 👍

Great experience! Eric C. Was very knowledgeable, and made this purchase very easy. The entire staff was great. Will definitely recommend this store..

I would not send my worst enemy to this Ashley Store in Bowling Green. They simply do not honor customer warranty on your purchase.

Tim was so amazing. We just moved to Michigan (bordering Ohio) from Texas and needed all new furniture. He was so kind and funny-- kept the atmosphere lighthearted and was so charming. We loved hanging out with him. Johnny was also super nice and friendly. We will be driving back to Ohio for all our furniture just to work with them again!

excellent attention thank you very much

Joe took excellent care of us. Answered all of our questions and made sure we are happy with what we ordered! Really appreciated the time he took to make sure he worked with us so we are happy with what we got!

Cam was great. He was welcoming, friendly, and not pushy. Was able to price match to online price and my items were in stocks at the distribution center in town.

Wonderful sales people. Very friendly.

Joe went above and beyond, past closing time, to ensure that our purchase was made and delivery scheduled despite the electronic POS system being down across multiple stores. He was a trooper and extremely personable. Great experience!

Purchased the Furniture Care PROTECTION plan for an additional $249. In less than a year the leather recliner tears. I submit the online claim form twice through their website (one week in between) and get no response. One week later I call the 800 number and actually open a claim and upload photos to a provided email address (I had already uploaded the photos 2 times on the website). 3 weeks later still no response. No one sits in the chair over concern of it tearing further.

Joe at Ashley (Bowling Green) was friendly, helpful, and provided a good experience. He was willing to work with me on price, and was knowledgeable about such matters. I recommend Ashley to others looking for furniture- they have good quality items, and employees who care.

This is the second time I have purchased living room furniture from the Bowling Green Ohio location. Joe S. Was terrific! Very knowledgeable, courteous, attentive and very helpful. He is amazing to work with. The greatest part was it wasn’t just with me, he was the only salesman and was working with two other clients and managed to make sure all of our needs were met. I will definitely keep doing business with this store.

We were pleased with all aspects of our purchase at Ashley. Both the salesman and the lady who assisted us were very helpful, and we appreciated the manager introducing himself to us.

Don't sell outside furniture

Worked with us within our boundaries. Really appreciated the extra time. And the furniture delivered was excellent!

The sales rep was very helpful. I went there to buy one couch but they had a sale so I bought two. I thought I would not get financing, however I was approved and the process for financing was very easy. I definitely will be buying from Ashley furniture again. It was a great experience and great price for quality furniture!

I would lower it to zero stars if I could. Since the last review Ashley has continued to ignore my emails and calls. I contacted the Better Business Bureau and they contacted Ashley Furniture repeatedly and got no response. We then contacted the Ohio Attorney Generals Office and Ashley has yet to respond to them. We did learn from the Better Business Bureau that this Ashley Furniture location has the lowest rating given thru the BBB. Their rating is an F. Avoid this store and these crooks running it at all costs.

Great pricing, and great service.

Kelly is the bomb!.Cam is awesome! Brian is a rockstar! I've been in multiple times since moving here and have gotten great pieces with great customer service, great prices, and awesome delivery!

the sales person was very attentive, polite and helpful

We bought some very nice furniture at this store. Bryan was very helpful and knowledgeable about the furniture!

People and service were great. Bought a $10. Item and it took 12 minutes to go thru paperwork and sign them.

Great service

Our sales associate Deja was amazing!! She was very knowledgeable and helpful!!

Deja Peterson was very patient with us as we looked around and sat on different furniture. She was very knowledgeable about the specials and warranties. If you need new furniture definitely ask for Deja!

Great service! Quick and easy pick up!

Very dissatisfied with this company, they have a no return policy that is not told to you when you buy. If you get the wrong size or anything else you are out. You can not return items even if you have it in the box ???? Customer service is zero and if you complain you are directed to a foreign speaking team that you can not communicate with. Will not buy again and have never seen such cruel customer treatment in todays world. Will go to a different furniture store. Buyer Beware !!!!!!!!!!!

Loved my experience , not overly pushy and everything went smoothly This is an update to my review from February , as I am still having issues with the sectional I purchased from this store . The sectional was delivered with a rip in one of the corners , the delivery guy stated I would have to have a tech come repair it and they would contact me within a week ( mind you this is a brand new piece over $1700 ! ) . Weeks went by no call or email , after 4 calls to customer service and threatening , I get a text from the store stating I couldn’t return this and had to have it repaired . So , finally get scheduled in April , only to get s call from the tech he cut his hand and can’t make it , ok so I reschedule for 5/10/23 and gues what , the tech was a no call no show ! So three month later I’m dealing with a ripped sectional delivered new . New appointment is scheduled for 5/19 so we will see . I am contacting corporate over all this and a few other channels as well as a visit to the store . The worst customer service experience I have ever received .

Don't expect to get what you order by your delivery date. They build the couch after you order it, so it takes forever. Then they schedule a delivery date, but keep postponing delivery. They apologized for the delay and said that it would be delivered no later than the 21st. Then they cancelled again and rescheduled again. It's the 26th, and they keep changing the delivery times and say an adult has to be there for the delivery, but they have inconvenienced so many days of mine thatbI could have been working.if you don't have the time to wait around, don't order from them. One positive thing about them though as that they have good financing.

Awful experience with buying a couch there. Long story short - we purchased a couch there in July. The delivery man put a hole in it and it still isn’t fixed (December). No help from the local store- the salesman, Tad, won’t return our contact. The customer care center has told us they are coming out and don’t show. I will never buy a thing again from there. I have reported them to our local BBB as well.

I went to Ashley Furniture looking for a quality and durable sectional that would survive my children and still look good. Due to living room size we were looking for very specific specific sectional dimensions. To my surprise Kelley found several options that would work that were also reasonably priced. She was very knowledgeable about the items in stock and we were able to order something that had a quicker ship time. It’s been 8 months and I’m still happy. Thanks Kelley!

Walking into the Bowling Green Ashley store was the best furniture decision I have made . Shane and his Mananger Kelley gave me awesome service, great price and made sure I was happy with everything. So far I have purchased a sectional that I love and now I just processed a sleigh bed adjustable base and mattress ! I’m super excited and recommend this store if you are looking for a great experience buying furniture ! Thank you Shane and Kelley !!!

Excellent job with customer service. No stalking by staff. Was able to get my new coffee table the next day. Awesome staff at the warehouse also.

I’ve purchased several items from Ashley online and that was a big mistake. I should’ve gone into the store like I did today. They solved all of our previous online issues and gave excellent service. We will be back!!

Thank you Tad for selling me my first Sofa and dining room table! Tad was very respectful and not pushy at all, helped me emmensely but did not pressure me to buy and made it very comforable and welcoming! He was helpful on selection and got me set up for the perfect couch for me and my pup, along with a beautiful table. Incredible professionalism! Thank you Tad!

Kelley did an amazing job!!! Love our furniture, was able to get the right balance of being aesthetically pleasing but also comfy! Prompt service when we had a small issue with our king bed, but easy fix that took 10 min from tech. 10/10 would recommend buying here again :)

Friendly service. Hassel free financing. Saleman was honest and forthcoming; able to answer all of my questions...very pleased.

We have had great experiences. Thaddeus it’s the Bowling Green store was very helpful, made recommendations without pushing us into something, worked with us and our budget, and was very knowledgeable about products, explaining everything thoroughly.

We have had great experiences. Thaddeus was very helpful, made recommendations without pushing us into something, worked with us and our budget, and was very knowledgeable about products, explaining everything thoroughly. Thank you Thaddeus!

Linda was not helpful, wanted to buy tables and she said couldn't sell floor model and refused to check with manager but she tried to sell me some ugly tables that she liked instead of what I wanted , then tells me 22 weeks before the ones I want are available..but she didn't check. Five employees sitting on furniture laughing and joking loudly and NO one in store shopping..why are they there?

Absolute worst furniture experience ever. Damaged pieces upon delivery. Multiple service calls. Terrible customer service. We are sending what was supposed to be a replacement piece back because it too is damaged. Are you kidding me…..I will tell anyone who is even thinking about buying new furniture to go elsewhere.

Incredibly nice, helpful staff. Great shopping experience.

Shane is gr8. Highly recommend 10/10 will come here again.

Terrible Customer Service, Experience, Grade FWe placed our order in Jan 21'. We bought an adjustable bed, king mattress, and bedroom furniture set. After waiting and waiting Eight Months later in Sept. 21 and I was still waiting for my items. Every time we called the store about the delayed order it was nothing but excuses. Then, I was misled into agreeing to a "final delivery". What was delivered was incomplete- no mattress! Also, I was misled by the sales team into believing that the delivery people would know how to assemble the base and drawers. They didn't. So while this nightmare unfolded, I called Ashley to find out why our order was incomplete. We were told that the mattress was in backorder until October and that they have no answers regarding the bed drawers and adjusted bed. This was the first time they told us that the mattress was not being delivered. Besides the lunacy of not having a mattress delivered with the set, they had the audacity to call me a liar and say I agreed to it! At that point, we cancelled the order and requested our money back. The deliverers were very upset about the situation and damaged our walls. The whole experience was a NIGHTMARE !! No one should have to endure this. It was awful.Also, be aware that it is really hard to contact a live person after you buy any items because all the calls go through the warehouse in Bowling Green; they screen calls, and occasionally will transfer the calls to the store. Jim the store manager is the only shining star at the store. He should find another company because if they treat their customers this poorly it cannot be better for their employees. Finally, you never want to interact or deal with a manager named Jason in their BG warehouse. He is very unprofessional and has no customer service skills. Our family will never to do business with Ashley.

I ordered a king bedroom set 1/9/2021. I was told 8-12 weeks for delivery. I have yet to receive my king bedframe at this time. Each time I call for an update the date is pushed back another 1-4 weeks (mindfully we made this purchase almost NINE months ago). I have asked if they are even still making this product anymore & am told they are. I have asked to speak to a manager multiple times and never receive a call back & am told "no one is available". The store told me there's nothing else they can do. I haven't received any money back because I cannot get anyone to return my calls. I finally had a scheduled delivery last week & they showed up without the product because it never came in. I would never recommend this store as the customer service & true delivery timeframe do not exist.

They lied to me about delivery. They said the item was on a truck and promised I would have it on the 10th,. When it wasn't here on the 10th I was again told it was on the truck and would arrive on later the 13th. When it didn't show then, they are saying end of the month.

Tad was attentive and helpful without hovering like some sales people do. When I told him what I was in the market for and the budget, he gave me some options, but then let me browse through them independently for a moment which made the experience much more comfortable. Upon making my choice, he gave me several prices on different options for storage so that I could compare pricing and make a final decision. He never made me feel pressured to spend more than I was ready to and offered privacy for discussion with the family. His staff was friendly and efficient as well! I will buy more furniture from Tad in the future.

Great salesman - Tad. Bought floor items on sale at a great price. Would shop there again.

Very friendly and quick and easy

I bought a sectional back in March 2021 was told 12 weeks (3 months) ok no problem now I'm being told it won't be ready till August (5 months) every time I called to check since June I've been told 2 more weeks and every time 2 weeks hits its another 2 two weeks this is getting old real fast.

Great customer service

Terrible look when you make your employees wave a sign around outside in the pouring rain.

Fantastic! We worked with Tad, and he was great. He didn't try to talk us out of what we wanted and stayed on point. No upselling, no bull, just right to what we were after. Looking forward to a return visit in the very near future!

We went to find a bed set and a guy offered us something at a price and discount for delivery. Wife and I thought on it and decided tk do it with delivery,, however when we went to pay it ended up being about 100 more than the quote we were given the day prior by the same exact guy.. Spent 600 dollars for a bed frame/headboard/foot board and it arrived damaged. Headboard had a huge hole in it. We called before it even got assembled and was told to assemble it and someone will contact us and come out to repair it or replace. We waited about 6 weeks and got nothing so we called. When we called they had no record of us even letting them know it arrived damaged.Now they say they wont come to replace but we can take it back. So while waiting weeks again to resolve this issue and getting a date for exchange of broken parts, the support beam under the bed shattered the welds and snapped. Now our bed dips and still have a broken head board months later. Have to wait to replace the support. I guess they want us to sleep in a huge dipping bed.. We can't even get a refund because of "policy". The company, associates, and warehouse are all terrible people to deal with. Absolutely will never ever go to another ashley furniture store. Disgusting treatment for how much we paid.

Tad “Thaddeus” was very polite and helpful. He answered all of our questions and took great care of us. Even going the extra mile to offer us something to drink. Great customer service Tad!

Very helpful and friendly. Definitely recommend coming here. Ask for Tad!

I loved Ashley Homestore BG! My salesperson, (Shane) was very attentive and helped me find my perfect set! The manager, Kelley also helped me find a price range I was comfortable with. 10/10 would recommend!

Gavin was absolutely incredible...very knowledgeable and friendly. Not only was he able to answer all my questions but also helped me figure out the best couch for the space that I have. Most def go check out Ashley and ask for Gavin!

My fiancé and I have been looking for a dresser to match our existing headboard and nightstands for weeks. I was really overwhelmed by all the options in the store but Stacy made it really easy to find the perfect dresser to match our boho mid-century modern bedroom. I really didn’t think it could be done with what Ashley furniture offered but Stacy knew the inventory and how to create a cohesive look with just one piece! We will be back to purchase the rest of our bedroom and living room sets and we can’t wait to work with Stacy again! Thank you for making it so easy for us today :)

Worked with very pleasant salesman, Gavin Pahl. Very polite and professional. Great service, thanks

Bought couches and a chair about 2 years ago and still currently paying on them and all the wood broke and cannot sit on the couches. I paid for the warranty but I'm not able to use it/they denied my request and said they can't do anything. I will never buy furniture from them again.

Super easy and very convenient! Thanks, Shane!

Great selection, good pricing and staff was wonderful to work with!!

Product not available for up to 2 weeks. Sales people good but prices to high. They don't tell you what sales are going on. I may pay 700 and the next guy may pay 600 for the same product.

My husband and I went to Ashley store knowing what we wanted on 3/21/21 at Bowling Green,Ohio. We were greeted very nicely and the girl that took our order was very good and knowledgeable about the items that we wanted. We have to wait for our order but had a great time in this store.

Absolutely love coming here. Best experience ever when shopping for furniture. We will definitely be coming back to get more furniture in the future. Bg, OH store is amazing!! Thankyou for a great experience!

We love Ashley HomeStore. The staff is friendly and very helpful. We purchased this power recliner shown in the picture and a power adjustable bed. We love them. The bed helps my back and the recliner is my nap chair lol. Ask for Kelley. She will help find what fits best for you.

What can I say about the shopping experience my family had at the Ashley Furniture store in Bowling Green, OH. It was by far the best furniture store I have been in. You were met with a smile and a hello without all the pressure you usually get as soon as you walk into some stores. We were greeted by the manager who made us feel very comfortable and showed us the particular furniture we were looking for. She was very knowledgeable and professional. The furniture was so comfortable and all very reasonable. All the different styles and colors made it difficult to choose. She made sure we got the best deal. The financing went very smooth and fast as well. I would beyond a doubt tell everyone to go to Ashley Furniture in Bowling Green, OH. As a matter of fact we have had multiple family members now who have ordered furniture there. I know where I will go when I need furniture. I would rate my shopping experience with an A+. Thank you Ashley Furniture I love it all A very satisfied customer!!!!

I purchased a couch in September after moving into a new apartment. I was given a confident 6-10 week time-frame by the salesperson, which I was still a little hesitant about. Went ahead and made the purchase, in full, and am still without a couch as I am writing this review in FEBRUARY. Beyond ridiculous. I was given no updates on the status unless I requested one, which I have done a handful of times now because they don't seem to be too worried about leaving me out of the loop. I asked around the 8 week mark for an update and was told late November. I didn't hear anything so I asked again in late November. They said early January. I contacted them again in January and they said early February. The couch was supposedly going to be hear early this week, but as of today there has been another delay. I understand Covid has caused production delays, but the 6-10 week time-frame i was given was the only reason I made the purchase and certainly would not have of i had known this would be the case. 1 star because I still have hope I'll like the couch I guess. Certainly will shop elsewhere in the future.

We visited the Bowling Green store to look for a few pieces of furniture before moving into our apartment. Tad went above and beyond to help us find the perfect items for us. He made sure we were happy with what we were purchasing through the entire process. I would highly recommend visiting the store when looking to buy some new furniture!

I had such a great experience furniture shopping. The buying process was a breeze and my furniture is great! Tad made the process very easy and helped me find the perfect couch and dining set. I look forward to shopping here in the future for more furniture!

Shane was able to help me find everything I needed for my living room! He let me know what wouldn’t work with my pets and he updated me on prices whenever I switched around what I wanted. I had a pretty great first experience buying non-thrift store furniture.

Very friendly and knowledgeable staff. Answered all the questions I had and made my experience great and made me feel comfortable. Kelly and the rest of the staff were a joy to shop with. Highly recommend!!

The people working there were just doing their job, and they were friendly, but very pushy. I personally thought the couches we were looking at were overpriced, and there wasn't as much variation as I would have liked (very few to no mid-century modern couches). My fiance and I were looking at a gray sectional, and thought at what appeared to be roughly $880, it was a good deal. However, upon closer inspection, it was $880 for two separate pieces that made up the couch. After confirming it with the salesman, we were baffled that they wanted nearly $2,000 for it (considering that what we personally wanted was mid-century modern, we didn't want to settle anyway, but goodness). It seemed a bit misleading. I understand that due to Covid-19, their wait time was extended, but twelve weeks was too much for us. I think the pushing from the salesman (again, I understand he was just doing his job, but it made me anxious), the overpriced furniture, and wait time, made us go online instead. We bought our couch from Wayfair for $900, and it'll be delivered in two weeks. I appreciate their precautions for Covid-19, however, and the store was very clean. I think if you're okay with the wait and pricing, that's okay. It just wasn't for us.

Amazing store with amazing and honest people. We were totally screwed by Furniture Row and Ashley HomeStore in Bowling Green was our savior. I highly recommend them!

Tad was very helpful when I needed assistance choosing new furniture for my family room. He was quite knowledgeable about the furniture options available and which pieces looked great together for the space I had to fill. He went above and beyond my expectations to help me find just what I needed.

Friendly and helpful group of people. I was really happy with our visit and Deja helped us find a great living room set.

great salespeople. the wait for manufacturing is horrible. it has been 4 months since I ordered and one piece is still not made with no estimates for when it will come.

READ reviews before you buy 😩😳 #1. 16 weeks and our couch was JUST delivered We had asked for our money back previously, and was told “All sales were final” The manager said a MAX of 12 weeks..but said most likely, it would just be 6 weeks... If we would have known it would have been this long we would have ordered off of Amazon where it was cheaper and faster... We paid for everything in FULL! Thousands of dollars!! After about the 5th time delayed, I called bowling green to confirm the date and delivery of our new delivery date and time and they told us that Defiance should have called us with another alert of it being delayed! #2. We found out our coffee table had been in for weeks and nobody called to let us know. Bowling Green had it delivered for us after we inquired. #4. We got the coffee table and the knob was broken. They said it would be 7-12 days tops to where the new knob would be shipped... #5. I test out the lift on our table after it was delivered and it’s ASSEMBLED WRONG! The people said they would have someone come fix it at the end of the month and assemble it the right way... it was assembled BACKWARDS!! #6. It’s been over the 12 days for the knob, and was told it hasn’t shipped and may be delayed even further! #5. Our couches came, and the drivers said they don’t take the old furniture, but the sales people tell people this often and they were unsure why... We were never offered anything for all the delays, never offered any kind of compensation, and the sales manager was very unprofessional about the “all sales final” We paid IN FULL up front for everything! We will be reporting to the BBB, and waiting on the rest of our delivery 🤬 NEVER AGAIN!

I ordered a bedroom set and mattress at the beginning of September and was told that it should be delivered by mid to end of October, explaining that there is a delay because productions were shut down for COVID-19 for a time. In mid-October someone from Ashley called me saying that part of my order would be ready by the end of the month and the other part would ready by mid-November and wanted to know if we would like pieces delivered as they become ready. Fast forward to the last day of the month and I have heard nothing from them and decide to call. They are now &"predicting&" that my delivery won&'t be ready until December. Seems like they they knew that productions have been super delayed and just want to make the sale. Will never be returning for furniture and considering canceling out order at this point if possible.

I ordered a bedroom set and mattress at the beginning of September and was told that it should be delivered by mid to end of October, explaining that there is a delay because productions were shut down for COVID-19 for a time. In mid-October someone from Ashley called me saying that part of my order would be ready by the end of the month and the other part would ready by mid-November and wanted to know if we would like pieces delivered as they become ready. Fast forward to the last day of the month and I have heard nothing from them and decide to call. They are now "predicting" that my delivery won't be ready until December. Seems like they they knew that productions have been super delayed and just want to make the sale. Will never be returning for furniture and considering canceling out order at this point if possible.

Great place to buy your furniture!

Overpriced.

We had ordered a sectional couch/ottoman for my daughter in Bowling Green, Ohio during the true beginning of Covid. This couch was expected to deliver end of June. Unfortunately, due to Covid, the delivery was pushed out. Ashley kept in contact with us updating as needed. Come mid August still no delivery. I reached out to the manager Tad for further assistance. Very friendly and took matters in his own hands. Since my daughter was in a new home without furniture, he was able to make an exception to at least deliver the couch portion of the sectional. Then over the next couple of weeks, the following pieces, including the ottoman was delivered. I understand these are challenging times for businesses. The manufacturing world has a lot of pressure on them to deliver, when parts could be coming from all over the world. Not to mention, Covid challenges with employees. Hats off to Tad, his team and the delivery guys for taking a bad situation and turning it around. This type of commitment will make us shop with them again! Thank you!

We purchased an entertainment center recently, and Kelley was beyond helpful. She listened to what we needed, showed us some options, and helped us get everything ordered. It was delivered today by very pleasant delivery men and we couldn’t be happier.

Should be less than 1 Star. This was probably the worst experience I’ve ever had a store. I’ve never been to an Ashley Furniture store before so I wasn’t sure if they had what I was Looking for, so I went In and I asked And all I get Is her shaking her head at me. No verbal response. Just a head shaking no at me. All three of the girls were just staring at us like we don’t belong there, basically bullying us to leave. I’ve never felt so uncomfortable and judged in my whole life.

FURNITURE ARRIVES DIRTY HORRIBLE SERVICE, NON MACHING PRODUCTS , phone relays messages that there closed when open(distribution b.g.) Bought bedroom set, sales person never offered to sell a matress to me, then upon delivery half the order was missing,.. i was never contacted, so....if you dont mind getting one piece of furniture delivered at a time without notice of back orders or discontinued items this is the place for you Update.. i decided to give ashley furniture another try(we don't have many choices in my area) the customer servuce isn't the issue its the product and delivery of the product from the b.g. location. I bought a sectional, on piece arrived broken and 2 out of 3 pieces of the living room table set was damaged. They sent a repair guy to marker in the damage and literally tear the couch apart and fix it, but now the fabric was ripped. After a month or more I finally received approval for a new backorder piece. Upon delivery of the new piece and tables, the large table had a broken leg. So again delivery person took legs off damaged table(bad top) and put them on the good top(to give me a solid piece) HERE'S THE FINAL VERDICT, THE SECTUINAL NOW DOES NOT MATCH THEY HAVE DIFFERENT OPENING MECHANISMS ALSO RUN CLEAN WATER FROM A SHAMPOOER OVER THE SURFACE OF ANY FABRIC ITEM(NEW) YOU PURCHASE FROM THIS PLACE... THERE FURNITURE IS VERY DIRTY, WATER IS DIRTIER THEN WHEN I SHAMPOO MY FLOORS, AND THATS THE DAY IT WAS BROUGHT IN

Had a very nice experience working with Tad at the Bowling Green, OH location. The staff overall was friendly and helpful in conceptualizing what the furniture would look like in our new home. I will definitely be back!

Shane and Thaddeus went above & beyond to help me find the perfect couch. They were so patient & helpful when I was deciding which couch to get. The best customer experience possible. Will return very soon thanks to them

The worst customer service Ashley Bowling Green I bought my furniture two months ago and they just called me they want send only two pieces from my order I don’t recommend no body go there

Shane, Tad, and Deja did a great job helping us today and not only did they help set us up with a new desk we also were able to get an amazing deal on a new dinning room table and office rocker chair! We loved our experience and highly recommend.

Love the customer service while shopping for furniture. It's after you make the purchase is where the problem comes in. This is my 2nd time buying furniture from this store and the 2nd time that my furniture was partially delivered. The first time we were notified and it was smooth and great. This time we were notified by the delivery drivers. When I phoned I was told that someone tried to reach out but they didn't leave any messages. On top of that my furniture was a no contact delivery and we get that but under normal circumstances, the furniture would have been brought in and set up and in this case that did not happen. I'm waiting for someone to contact me. ASAP!

I came in only to look around and get an estimate. Tim helped right off the bat and i couldn't have had a more positive experience. Very knowledgeable and he has jokes! In the end with the full estimate and the overall experience I couldn't pass up the offer for my new bed. Very satisfied customer here.

Shane sold me the mattress of my dreams, literally! Can't wait to experience it for a full night!

Very great experience. The attitude among everyone was very helpful. Specifically Tim, who could kind of tell what type of guy I am and what I like. Didn’t plan to get anything right away but it happened. Got a great discount and as a college student, any discount is a great deal. Very thrilled with how happy, helpful, and professional this store is run.

Fantastic experience! Very knowledgeable and helpful will definitely come back!

Came in to purchase a mattress. Tim was very friendly and honest which created a fun and exciting shopping environment. Overall a very good experience.

The store was amazing! Tim did a great job at making us feel welcomed and was very understanding of what I needed!

Tim is a mattress wizard and helped me find a mattress I love that’s also in my price range.

Tim is a mattress wizard, he made my experience at the store very enjoyable. Best store ever.

Shane and Tim were very helpful and knowledgeable helping me find a recliner that will suit my whole family.

I could not have asked for a better experience at a furniture store. I looked several places and this store offered the best selection and customer service, by far. Tim and Megan were helpful and friendly without being pushy. They helped to make me feel comfortable with the purchase and worked with me on needing a further out delivery date. Absolutely awesome! It may be a 40 minute drive from my house but I will gladly make it again when I need furniture in the future and definitely recommend it to others.

Elizabeth was a great help in choosing our new mattress. I was a little unsure of what to choose and she showed me other options in a similar price range that helped me decide my original choice was the best option. She was able to make this a much more confident buying experience. Elizabeth was super friendly and personable and I did not feel pressured into my purchase.

Paris was excellent! Found us a great deal. Thank you! Can’t wait for it to arrive!

Truly a Great shopping experience!! Everyone was very helpful, polite and personable. Awesome deals!! I will definitely return to the Bowling Green store for any other needs or wants!!

Nice furniture, great deal and Tim was fun to work with.

All staff was very helpful and the process was very easy!

After walking around looking at floor items for a short time, we were showed a touch screen that allowed us to find what we were looking for. If not for some computer issues we would have been out in record time. It was relatively quick and an easy process which is what I was looking for. Hopefully the delivery will go as smooth.

I would buy there again. Manager was nice, polite and pleasant to deal with.

Shane and Tim did a great job with furniture. Chelsea and Deja were great on the finance side. Will absolutely recommend.

Paris and Tim were very helpful.

A very welcoming staff and environment. Paris helped us focus in on what would fit both our lifestyle and our limitations.

My daughter and I visited the Ashley store in Bowling Green, OH. We were looking for good furniture at a reasonable price for my daughter’s apartment. Tim was an excellent salesman, with a great sense of humor! He listened to what we were looking for and gave us all of the best options, along with great advise. My daughter ended up with the perfect couch for her first apartment. Thanks Tim! You are the best!😁

Shane was very patient in helping me choose my new couch. Walked me through the entire showroom until I finally decided on the one I wanted. Thanks Shane!

Really enjoyed the customer service at this store. Tim and Trystan really made my family shopping experience easy breezy. From their knowledge and understanding of the furniture, to just a good laugh. Everything went smoothly thanks to them. I would definitely return to this Store and Refer everyone.

Elizabeth and the whole staff were great. It was a wonderful experience, I would highly recommend. Fun place to shop.

Shopping here was a very pleasant experience. Paris was extremely helpful and patient. The manager (didn't catch his name) was also friendly and helpful. I will be a return customer soon.

Wonderful customer service! Very happy with our purchase and the care we received in store. Will definitely be back for future purchases.

Excellent customer service. Could not be happier with the way I was treated in the store.

We walked into Ashley Furniture not expecting to buy anything. We were just intending to browse. We were greeted by Kelsey and Tim when we walked in the door. They were extremely helpful throughout the entire process. Kelsey measured every sofa we were interested in and provided us with all the available bundles and their prices. It was a wonderful experience, and because of Kelsey and Tim, we will return to Ashley Furniture for further home purchases!

Shane was a great salesman! The whole team was great.

Tim was very helpful and kind he helped greatly with finding a bed that fits me perfectly and the price that we can thank you so much

Tim is an excellent salesman! He helped us find the bed we needed and at a price and payment plan that we can afford. Tim and the entire staff were very friendly and helpful. I will recommend Ashley Furniture to all my friends.

My husband and I visited the Bowling Green store location and had an awesome experience. We had help from Paris and Tim and they shared their knowledge and passion for mattresses to us! We are so excited about our new mattress and can't wait to start using it! We will definitely be returning to the store for future purchases!

I could not be more impressed me and my boyfriend went in just to look around because we had some extra time and came out with a whole new mattress and bed set. The customer service from the bowling green store was amazing. They treated us like we were family and Tim was very helpfully and a joy to talk to and very professional. Kelsey was also very helpful professional and made our visit very reassuring and fun. She also tried her best to met our needs and get us to a nice affordable purchase. Thank you all at the Bowling Green Ashley store for your help, you guys are great and would really recommend this store to anyone who’s looking for some new furniture for their home and wants great customer service.

Elizabeth was great and jumped right on it when I came on needing some help. I will definitely check out Ashley furniture in the future when I need more things!

Dear Elizabeth, Thanks for the excellent service provided, you were a delightful employee to work with. I would recommend your store to anyone who needs home furniture. Sincerely, Dan and Susan Klink

If you need furniture go see ELIZABETH she was very friendly attentive even did an internet search to ensure I was getting the best price , we will be coming back again definitely made the experience stress free fun and enjoyable

Paris was very helpful in assisting us with the sale.

I was incredibly impressed by the knowledge and personalization I received today. I learned a lot about furniture an decorating from very professional, kind personable and knowledgeable staff Elizabeth was kind and greeted us and made us feel at home and not bombarded. Tim it actually felt as though he knew us for decades. They all helped find what I described and found what I loved. Best experience i. A furniture store in my LIFE!! Thank you

Shane was awesome! He was helpful and friendly and we will be coming back to see him again soon.

Great experience. Shane was extremely helpful. Will definitely go back. Kelley has a great team

The store and associates were great but the warehouse was horrible. We have our table amd chairs delivered and they brought out the wrong products. When they left to retrieve the right stuff they drove through the yard which was freshly leveled and seeded 2 days prior. They drug mud down the street and all the way out of the development. When I call about having ot repaired they told me it would be looked at that day and done by the end of the week. That was 3 months ago. I've called numerous times and have gotten zero results. Very dissatisfied with this DC and there unwillingness to fix their mistakes. 5 star's for the store..... 0 for the warehouse. Edit: After posting this review the warehouse/DC manager came out and personally corrected the issue and was very very gracious. I was glad that it was taken care of and I am pleased to update my review to 5 stars.

Everyone was so great and friendly. Elizabeth and Tim did everything they could to make us feel comfortable and satisfied with our purchase!

The people there were patient, friendly, and overall just awesome! They helped me find a great mattress, and even gave me a discount. I would definitely go back again for more furniture

Our visit to the store in Bowling Green was wonderful! Chelsea and Tim helped us select the right furniture for our needs. Chelsea went out of her way to make sure our selection was right for us. Tim helped make sure we got a fair deal. Will definitely shop here again.

I think the staff was knowledgeable and friendly but the charge for delivery was the deal-breaker.

Good selection but overpriced.

TIM is a wonderful man did and excellent job loved the experience. Leah and Dan kept us laughing and it was an overall wonderful experience.

Great furniture, and great employees very helpful and knowledgable. Be aware that they will charge you more on their "mark down" prices then if you go to their website and check prices. Go to their site check prices and then go in! If not you will lose $30-40 like I did.

Sales people follow u asking if they can help constantly. Plus I think their prices are really high. They also annoy you by driving 3 rough looking vehicles all over town I hate everything about this place. It's one thi g selling furniture it's another trying to shove sales on to you

Elizabeth taylor went above and beyond what was expected. Great experience!

Tim and store crew where very courteous and was able to help us with all our needs. Thank you all.

I love this store I got a great price for what I bought! Loved it and very clean and great staff

We got the very best care from Tim at Ashley Furniture store in Bowling Green Ohio we will definitely be back for future Kelsey Chelsea where so very helpful also

It was a great experience and Kelsey and Chelsea were very helpful in explaining every detail regarding our purchase to put my mind at ease. Very happy with my purchase.

Excellent service. Found exactly what we were looking for in a timely manner.

Kelsey was a great help and got me the price I needed!

Tim and Chelsea were so helpful in finding us the best sofa that fit our budget AND style/comfort. Thank you so much!!

I was very pleased with the service I got with Ashley HomeStore and I will return for more business

Great service! Elizabeth made shopping easy.

Nice lady help us gud

Our experience was quick and easy, knowledgeable staff and great sales!

Great service! Got me just what I wanted for a great price. Tim was very easy to talk to, and no high pressure sales tricks.

Absolutely amazing! Tim, Vicky, Leah, and Dave were so nice and welcoming! They worked with me so much to get me exactly what I wanted. I will definitely be coming back! Thank you!!

Being a first time purchaser of furniture, I did not know a lot of what I was getting into. I just moved into my new place, and I wanted to make the smartest decision for the right price. Unfortunately, I did not get the best experience when I visited the Ashley furniture in holland. Our sales personal at the store was very pushy, rude, and didn’t seem to want to hear what I had to say, nor were they interested in what I wanted. Their main focus was to sell the most for the highest price. Needing furniture, I didn’t want to give up so I went to the store in BG. Explaining my situation to Our new sales representative, Tim, I was hoping I could just get exactly what I wanted, which is exactly what happened. Tim and Leah both helped my sister and I choose the right furniture at the best price. They worked with my finance goals and made the overall experience great! I definitely recommend checking out Ashley furniture and talk to Tim, especially if you’re a new purchaser of furniture because they will put you first , as it should’ve been the first time going !!!

Had a great experience finding and choosing my new furniture thanks from the help of Tim, keep up the great work! Will buy from here again

Super helpful. No pushy sales. Got a great deal!

Elizabeth was great she took her time explaining the different options in your mattresses very good sales technique... Over all great experience

Elizabeth and Daniel were a helpful duo. Gave a lot of relevant options to me and were a super friendly bunch.

Bought a new recliner and a pouf. The salesman Tim was very helpful and would recommend him and this store to anyone looking to buy furniture

Viki was very helpful and even remembered me from last week

Tim was outstanding and not pressing for my business. Thank you so much for that. Thanks to the girls that helped also. Leah and Chelsea.

Vicki did a great job in helping us when we we at a loss in finding a sofa that would work in our sons apartment. We had only today to find something and she solicited the support and knowledge of her co-worker and they saved the day.

Tim was extremely helpful. He listened to what we were looking for and helped us find the perfect couch and chair at a great price. We came back 3 months later and Tim remembered us and helped us get the bed my daughter wanted at a great price. Any future furniture I buy will be from Tim at Bowling Green's Ashley Furniture store!

First time being in the Bowling Green, Ohio location. Very welcoming, greeted as you walk in! Even asked if I would like any refreshments! I was assisted by Tim, who did an amazing job make sure I loved what I was looking at and wanted. He did great when it came to interacting with my children. All the way down to making a giraffe balloon! When it came down to the payments,Tim went above and made sure I got a deal. And what I wanted within reason. I am very happy with my experience with the Ashley Homestore in Bowling Green! I definitely recommen going here for all your furniture needs and designs! I know I will be back in to complete my household look!

Elizabeth was,wonderful! I would work with her anytime I need to find new,furniture.

Tim was super Helpful and and made you feel at home! Will be a returning customer !

I had the best time in THE best Ashley store! Everyone just went the extra mile to give me the best shopping experience ever. Vicky was just excellent and was a real gem. Knowledgeable and super friendly. Tim was great to , in fact all the staff was wonderful. This store is getting ALL my furniture shopping from now on. Thank you Ashley Bowling Green Ohio! Youre the best!

I was in a bind. My husband's old recliner broke on the day we brought him home from the hospital, with 20 staples in his stomach. I went to Ashley, only 3 miles away. We have purchased from Ashley before, 15 miles away. I needed a recliner same day and Tim made that happen. He was empathetic, got ahold of his boss quickly and no lie, 3 hours after the purchase my husband was in a power recliner with his tablet plugged in too. Thank you.

Horrible service in all departments! I recently moved and ordered over $2,000 worth of furniture on April 2nd. I was assured by Bob, who is a senior sales associate, everything would be delivered in 2 to 3 weeks at the latest. Now I&'m being told that my furniture won&'t be delivered until May 14th?! Bob also promised me that I could have the floor room furniture until my permanent furniture arrived. Once again, he could not fulfill his promise and I&'m left with nothing. Everything that I ordered is sitting in a warehouse 20 miles away and they can&'t deliver it. They won&'t even deliver me a mattress that I purchased. It&'s unacceptable that I have to wait over a month and a half for a few simple pieces of furniture. Please do not do business with this store. They don&'t even deserve one star.

Horrible service in all departments! I recently moved and ordered over $2,000 worth of furniture on April 2nd. I was assured by Bob, who is a senior sales associate, everything would be delivered in 2 to 3 weeks at the latest. Now I'm being told that my furniture won't be delivered until May 14th?! Bob also promised me that I could have the floor room furniture until my permanent furniture arrived. Once again, he could not fulfill his promise and I'm left with nothing. Everything that I ordered is sitting in a warehouse 20 miles away and they can't deliver it. They won't even deliver me a mattress that I purchased. It's unacceptable that I have to wait over a month and a half for a few simple pieces of furniture. Please do not do business with this store. They don't even deserve one star.

Great service. Good information. Very helpful. Clean, well presented store.

My boyfriend and I just purchased a mattress from this store. Our consultant Vicki was kind and professional and was able to work with our budget to get us what we wanted. Buying a mattress can be intimidating, especially for young adults, and overall we had a positive experience.

Vicki was very accommodating and helpful

Tim was very polite and attentive. He gave me a great deal! The Bowling Green store is the best experience I've had with Ashley Furniture to date.

Austin did a great job, he was very knowledgeable about the products we purchased. We feel like we got a great deal for our new home furniture!

Very helpful. Answered all questions. Personable sales person.

Staff was very knowledgeable and helpful. Made us a great deal on a pull out couch and chair and a half.

Been a loyal customer for 7 years now. But last year I bought a new couch and over that year span the cushions are ripping the couch its self is ripping and what does Ashley furniture say they dont take care of it after a year it goes to furniture care protection. So i submitted a claim 3 weeks later and 2 supervisors later they still cant give me a good answer. All they say is im not coverd when I know I am and have the paper to prove it! Bottom line i have a ripped up couch cant fix it and Ashley furniture and furniture care protection is the worst SO PLEASE DO NOT DO BUSINESS WITH THEM AT ALL!!!

Been a loyal customer for 7 years now. But last year I bought a new couch and over that year span the cushions are ripping the couch its self is ripping and what does Ashley furniture say they dont take care of it after a year it goes to furniture care protection. So i submitted a claim 3 weeks later and 2 supervisors later they still cant give me a good answer. All they say is im not coverd when I know I am and have the paper to prove it! Bottom line i have a ripped up couch cant fix it and Ashley furniture and furniture care protection is the worst SO PLEASE DO NOT DO BUSINESS WITH THEM AT ALL!!!

Kathy was such a great help! She asked all the right questions without being too pushy. Thank you to Tim and Kathy for being so professional and welcoming!

Tim was incredibly helpful. He helped us pick out the perfect couch for us.

After visiting the store today, Tim will be the salesman that we go to for furniture we need in the future. He knew exactly what we needed before we did. Great salesman and great store!

Great service!

My boyfriend and I came in not really sure what we wanted, but we knew we wanted a sectional couch. Austin was awesome, he narrowed it down and helped us find the Perfect couch. Tim was also amazing, and he gave us such a great price! If your looking for new furniture, this store is the place to go!

Austin and Tim were incredibly helpful and professional. 100% recommend.

From time my wife shopped to delivery everything was excellent!

We went in to buy a bed frame for a mattress we were going to buy online and walked out having bought the most wonderful mattress that we could actually try. Vicki was a great help and showed us all of the style frames that we were interested in, and helped us get a great deal!

Tim was very friendly and knowledgeable

Tim was very helpful. My son loved the balloon animal too.

Austin did a great helping us with our furniture selection.

Thanks to Vicki for all her help!

Fast and easy. Vicki did a great job. No hassle best price. In and out in under 30 minutes.

I found just what I was looking for and more!! Vicki, the Ashley sales associates, was so accommodating.

From the moment we walked in until we left the staff was professional, pleasant and very knowledgeable. Tim Hurlbert, the sales associate that assisted us, was a delight.

Very knowledgeable and friendly sales staff, feel like we left with a good deal on a great product

Vicki was an incredible help when we were looking for a lift recliner. She spent a lot of time with us, encouraging me to take as along as I needed to make a decision on which, if any, chair I wanted. She answered our questions and walked us through every step of the process to get a chair. Thank you Vicki!

Best experience ever. Tim made furniture shopping fun. Would HIGHLY recommend this store

Vickie was a great help, and found us the best deal for what we were shopping for!

Ashley Home store was very helpful in finding a recliner for my wife. Vicki is the best. Thanks.

Vicki was a spectacular furniture Consultant! I showed her a photo of my empty living room and she showed is great tables and a rug that will match the carpet. Elizabeth and Leah's also showed a variety if items that would work well, and the pricing couldnt have been better! Thank you Ashley for helping me fill my home with products that will last!

Purchased a couch and chair with the power recline. Both cushions on each end of the couch are sinking (no one sits in them) and are about 2 inches lower than the middle section. Purchased the extended warranty and you guessed it, I cannot get anyone to call back or come out. Do not purchase furniture or warranty from them, they are not any better than Art Van.

Very professional staff treated us very well Elizabeth was our staff helper she did very well

Tim was awesome to work with. Even though we kept him past close, he was super friendly and helpful!

Elizabeth was very knowledgeable and patiencent with us choosing our choice in furniture. I was extremely happy and satisfied with the service and options available at the bowling green located store!

Vicki

Vicki was very helpful I hope my delivery experience will be just as pleasant as my buying my furniture

Austin and Tim are great! Austin took plenty of time asking us what we were looking for our comfort color we preferred. Go to the Ashley store in BG for a real royal treatment!

Jadyn is very nice to work. She was very understanding and she gave me quality services. I will be recommending the services that Ashley Furniture has provided for our office.