Ashley Store Brooklyn, OH

Having a hard time finding a straight back recliner. Walked through the front door and found three of them. Great selection! Scott was very helpful salesman. No hard sell. Just answered my questions and got the purchase written up quickly.

Bought a sofa and mattress Scott was fantastic let me lay on all different beds just to compare the feel, and of course took the first one. If you decide to go to Ashley Furniture definitely ask for Scott.

I worked with the lovely Deejah, she was so sweet and helpful. She made furniture shopping so fun

Nice selection

Very helpful

Great experience with Daejah! She got me a great deal on a bed frame, table and a few odds/ins. Thank youuu girl!

Tracey and Ashley were absolutely wonderful! There was no pressure. We walked into right before closing and were there well past and they were helpful, knowledgeable. Couldn’t have asked for a better experience

Tracy was wonderful. Very informative. Took his time with me..

wonderful experience with vicky

Service was excellent, staff was friendly and informative! Will definitely shop here again.

Tracy Pascol, was our salesperson, he was very helpful during the visit and fun to talk to. We bought our Sofa and Recliner from him. We highly recommend this Ashley store and Mr Pascol. Thank you.

The sale representative, Mr. Tracy Pascol did an outstanding job. I am very pleased with my selection. Thank you!

I believe my sales rep was Tanisha. She was patient with me not pushy . She allowed me to take my time and explore my options. Great person to have a great experience while shopping and laughing making you want to come back and shop here again. Thank you so much for the great experience.

Scott was absolutely amazing to work with! He was so very patient through all of my questions and changes of mind. At no time did he seem frustrated with my hesitance. Together, we put together a really beautiful living room combination! I can't wait for it to arrive!

The young lady that helped my husband and I was helpful and Honest she and Vickie were very welcoming and great customer service. The young lady name was Tash Taylor when we get our items delivered we'll leave another review

Javier did an amazing job taking care of me and my wife,i highly recommend Javier

Salesman Tracy was very helpful, friendly and no pressure

Richard was excellent. He listened to everything my son and I had to say. When he wasn’t 100 on something he called his mgr. over. Richard was professional, friendly and helpful. Kimberly and Seth (my boss)

Tash was wonderful to work with and made my purchase eady and smooth!

Nicole at the Brooklyn, OH store is awesome! She is very professional as well! Helped me with everything I needed to make a sound purchase.

Richard was amazing helped me find the perfect mattress!

I had great service and got a wonderful new bed at a good price. Thanks Scott for a very nice experience.

Scott was wonderful, he went out of his way to make sure I got the furniture I wanted at a nice price, considering I had went to another furniture store a month previously and still hadn’t received my furniture almost a month later. Thank you Scott!

Very good experience

Great experience. Perfect service. Thank you.

Our salesman, Dion Hicks, was perfect. It never felt like he was hovering over us but he was always close by to answer our questions.

Positive experience. Tracy was professional, attentive, and service oriented.

very friendly and very pleasant

I received excellent customer service today in every area….so many great choices with furniture, tables etc. I would definitely recommend Ashely to anyone. Scott helped me so much, from picking out my furniture to scheduling delivery. Excellent experience

Everything was great especially the salesperson Vicky who helped me get everything I needed in a timely fashion great costumer service.👍🏾

Richard gave excellent customer service explained the protection plan was a very pleasant experience will be a return customer

That Lady I'm Donald TRUMP AARON

The sales person was very kind even though I went in looking for just pillows for my already bought Ashley Furniture. I wish I had visited the store before purchasing my furniture through JCPENNY. The furniture at Ashley is just gorgeous. I wish I could return my bought items and start over at Ashley. Just beautiful items from furniture to shelves to pictures and rugs and pillows.

Tash was very helpful and was able to help us find our new couch all while making the experience fun and professional!

I had the pleasure of working with Tash and she was amazing. Very knowledgeable and kind. While what i wanted wasn't on display, she found comparable products so I knew exactly what I was looking for. She even laughed at a few of my jokes. So as I write this from the comfort of my new recliner, Thank you Tash & Ashley furniture for making my experience smooth and painless.

Vicky is the best!!

Great service n all

Richard was excellent upon arrival he listened to exactly what I was saying and what I wanted highly recommend him thanks for helping me Richard and entertaining my two little ones!

Recently, I shopped at Ashley for several items of furniture for three different rooms. I needed a bedroom set, dinette set, and various pieces of living room furniture. I was shopping with my disabled brother who was moving into a a new apartment. Our saleswoman was Vicky. She was very understanding of our situation and listened to our needs and budget. Her expertise and great recommendations of what to look at made the process much easier and enjoyable than I expected. Tash, another sales rep, was also very helpful to us. I highly recommend Ashley Furniture and their staff for great service and quality furniture at a fair cost.

I really Loved shopping at Ashely store Deja and her supervisor was so supportive and kind and I really enjoyed laughing with them they made me and my family feel really welcomed I am so excited how I was really treated I really enjoyed myself with Deja helping me pick out my furniture and I thank you all for your hospitality and I definitely Love my new living room set blessings to ASHELY STORE AND YOUR EMPLOYEES ❤️🙏❤️🙏💯

Tash was amazing, she made sure I was able to get what I had came in there for. The customer service was wonderful, pleasant, and no pressure. I will be returning for another purchase. The quality of the furniture is awesome 👌

Tash helped us and everything was amazing in the shop!

Richard has been a great help, taking the time to go through all my choices from beginning to end. I bought a beautiful piece of furniture with his help. I'm very satisfied.

Very comfortable and friendly exchange with the store representative Richard. He made the buying experience easy and hassle free! We purchased a beautiful dinette set at a discounted price. We will continue to do business with Richard and Ashley furniture.

Nice, no pressure.

Richard our sales person was outstanding! He went above and beyond to help us find the perfect dining room set. He went out of his way to also provide us with all of the information needed to help us decide on our choice, while knowing we also got the best possible price! Highly recommend Ashley in Brooklyn and most importantly Richard as your sales person !

They were very knowledgeable and helpful with the purchase of my mattress. Great people.!

I don't like to leave bad reviews but this has now gone way past a bad review. As you can see in my first image, my purchase date was 11/26/25. It is 12/27/25 and I still don't have the bed I purchased. The store staff was lovely and very helpful. So wonderful! It's the company's (The Wellsville Group) customer service and headquarters that is the problem. The bed that I did receive on 12/10/25 looks lovely but there are two problems with the bed in the photos that is now in my bedroom. 1. I ordered a black bed (to go with my black nightstands that I already had.) 2. The bed as shown in my bedroom that was delivered doesn't even exist. (the color combo). I did not realize the bed was the wrong color until after it was set up. I immediately looked at my receipt to make sure I had not made the mistake in the color or the in-store salesperson did not make the mistake.... and just as I had thought - I purchased the black bed. There was no mistake there. I called the customer service and I was told I would receive an email to submit images that day. I checked all my email (including my spam folder) and there was no email. That was my first issue. Wrong bed, okay. A customer service representative saying they will do something and then do not.... that is where the problem begins with me. Next day I called back and talked to someone else (in the store), he had a wonderful customer service person reach out, get the photos, actually understand what the problem was, etc. She ordered the new (black) bed and confirmed delivery for 12/26/25. The bed arrived at it's scheduled time by the delivery truck, but the delivery people could not set up the correct bed because the bolts were stripped by the people setting up the first wrong delivery. I talked to customer service and my bed then could not be scheduled for delivery for 4 more days (supposed to be Tuesday, 12/30/25. (Now well over a month from when I went to the Ashley store in Brooklyn, OH to purchase the bed.) I talked to customer service and explained how now this will be taking 3 mornings away from my life - while I am unemployed and job searching. Crazy to me how people who literally can't do their jobs have jobs and I'm searching for one. I told customer service I would be leaving reviews regarding this situation and their response, "We expect that." Being in high end donor engagement in the past - that is not the correct response in customer service. I loved my store experience but the company "corporate" is the reason I will never give my business to any Ashley store owned by "The Wellsville Group."

Richard was amazing, Patient and compassionate. He did everything he could to get me in the range i wanted and made endless trips back to the manager. The manager was awesome as well. She also went above and beyond and helped us get everything we wanted

Tracy was great! He helped us tremendously.

Great store, vary helpful and polite employees . Good buying experience.

Vicky and Nicole were very helpful. Great customer service!!’

My sales rep was awesome best customer service ever

Sales lady name Tash was excellent!! Very nice and friendly, she was the only person that approached me I told her what I wanted, she told me it was in stock I purchased my order and it will be delivered next week! Great customer service !

Daijah was amazing and patient with me as I looked through all your recliners. I'm very happy with my selection and she was just wonderful to work with

Friendly and positive experience from the moment I walked in the door. I was actually referred to Tracy Pascol at Ashley by a competitor that was unable to help me with what I was looking for. Tracy was very friendly and personable. He showed me how things were displayed and categorized, then left me alone to check things out. When I decided on several things, he was very transparent and thorough in the purchase/financing process. I will definitely be a returning customer and highly recommend Tracy Pascol to anyone looking to buy furniture at Ashley Furniture in Ridge Park Square. Thank you, Tracy!

The salesman was informative and patient with me

I went in not know what to expect and all of them were very helpful and I loved the teamwork making sure I got what I wanted. Very happy with customer service

We had great experience shopping at Ashley Furniture. If you need anything ask for Tracy. He will work with you on the price!

Very professional, helpful and friendly staff. Definitely will go back.

No complaints at all. Vicky was great. She provided a wonderful balance of giving me space to explore on my own and being available to answer questions and give advice.

Tracy helped us find the perfect couch and plan for us! He gave us great advice too. We will be coming back ask for Tracy!

This is the second time I have made a sizeable purchase there. Vicky was our sales person. Very good and fun to work with. She makes sure all our needs were met and got us all the discounts possible.

It was our first time at Ashley Furniture...and what a great experience!! Richard D. was very knowledgeable, friendly and helpful!! And, we loved the "no pressure" sales experience!! Can't wait for our purchase to arrive. Very happy overall!!

Vicky was a great help finding us a couch for our new apartment!!!

Very nice and knowledgeable employee's. Will definitely buy from here again

Do not and I repeat on any circumstances get the Ashley credit card or any other financing options that this location provides, as well as any “life time” insurance on the products that you buy. Everyone here is trained like the sheep that they are to up sell you and make you all these promises and so on… The interest rates with the Ashley credit card are in near scammer territory and you will end up paying almost double the price of whatever you finance! Remember folks this place has to pay their bills and keep the lights on even if it’s using any tactics necessary to make a sale! Shame on Ashley and the finance company that they use with these practices and interest rates they have. We all have to make money and a living I understand that, but don’t scam and lie to people to make sales!

Great customer service

Went it to look at beds and ended up purchasing one. Great customer service and the process was quick.

Vicki was amazing and helped us with everything we asked for. Couldn’t have had a better experience. Great deals as well!!

Dasha was SUPERB. What a delightful experience. She was very professional and guided me with her suggestions and recommendation into choosing an accent chair that would complement the space. I couldn’t be more pleased.

Great associates and no pressure sales. They let us look around and we're available to help answer questions. They gave us some good advice when we were between two options. Definitely recommend this Ashley if you are looking for any type of furniture or mattress!

Part of power sectional ($5500) didn't work. Power supply will take 2 to 4 weeks. Already waited 6 weeks for the furniture.

Attentive, but not too pushy. Looking forward to the delivery of my new mattress

Extremely helpful.

The experience was quick and easy sales person was very helpful and friendly

Bought my second Mattress from Ashley, Dion was amazing, so much knowledge & helped me make a informed decision.

Big, well-lit store. It was easy to get assistance but wasn't followed around annoyingly before I asked. I went there looking for a mattress and they had a good selection. Salesman Richard was helpful and friendly. I wish I culf get my mattress sooner, but the first delivery I could get was Dec 6 (around 3 weeks), so I'm deleting a star for that reason. The furniture there wasn't my style at all, so I probably wouldn't shop for anything else there, but at least my mattress shopping is done!

Very friendly and helpful every time we go I’ll be back for sure

Scott and Nicole were excellent!! Scott explained everything and went over and beyond to help us.

Dion is a wonderful salesperson. Very kind!

Sales team was super helpful. Ryan was the best new hire that I’ve ever worked with at any store. He’s a keeper!!

Very nice store with knowledgeable personnel and good quality furniture 👌

Very nice and helpful staff here. Prices seemed reasonable and I was able to find a comfortable recliner that fit my budget.

I had the best experience walked right in the store picked it out. Had a great sales rep was out. The door 123 boom boom boom.

Friendly, helpful. I will be calling back to discuss ordering.

Vickie was extremely helpful finding us what we needed, but shared the discounted advantages i would not have known about if I shopped online. It was worthwhile going to the store and to see what we are getting.

Was greeted by a very lovely young lady named Tasha. There was no pressure at all. I wasn't really looking to buy but I found a great deal on a dining room set with four chairs at an unbeatable price that I just couldn't pass up. Tasha took care of me and everything was smooth and a wonderful experience. Thank you! Updated: Google does not allow more than 1 review per person, even if I had another great experience. I returned to the store again after having a bad experience with another furniture store. This time Tasha was off but I was taken very good care of by the store Manager Nicole. She was extremely helpful and answered all my questions and made my shopping experience into a fantastic experience. Thank you Nicole and Ashley! Awesome Sauce!

Richard was great, explained everything in detail went the extra mile for us!

Every employee that we dealt with were so friendly and knowledgeable.

Showroom was beautiful and Dcott took very good care of us. He was insightful and patient. Good purchasing experience!

Made me pay for extra insurance and when the product fell apart, sorry that’s not covered by the 300.00 extra bedroom set is only thee years old.

Both Nicole and Vicky were above and beyond helpful with my purchase. So much so I didn’t even realize we were in the store 40 mins past it’s closing they were so gracious and patient. I truly appreciate my shopping experience

Had a pretty good experience. Went in one day, then back to purchase the next day. Salesperson was very friendly and didn't make me feel smothered while shopping. That alone is a plus. Purchase was straight to the point and she was very clear on what expect. Will definitely recommend this store.

Fast and good service!

Very friendly, helpful and sweet. Tash was great.

I want to start by saying Tracy was absolutely awesome — this review has nothing to do with him. He was kind, patient, and genuinely helpful throughout our experience. We originally opened an Ashley credit card about six months ago, which was the only reason we decided to shop here again. During our most recent visit, we were told that Ashley had switched banking services. However, it was never clearly explained that we would be opening a completely new line of credit. If we had known that, we would never have agreed — especially since we’re in the middle of buying a new home. Now, we have two open Ashley credit accounts, which feels extremely deceptive on the part of the representative who helped Tracy and handled everything without properly explaining it to us. When we came back to exchange our couch, Tracy once again provided excellent service and helped us select the Slate Durapella . Because he’s new, another employee stepped in to help finalize the order. That’s when everything went downhill. The manager who took over entered the wrong delivery address — even though we provided our ID and confirmed our address multiple times. The couch was almost delivered to a completely different city! Thankfully, customer care caught the mistake the day of delivery. Unfortunately, because of that error, we had to take off work a second day for the new delivery. Then, to make matters worse, when the couch finally arrived, it was the wrong color. Tracy knew we wanted gray, so again, I know this wasn’t his fault. It’s clear the issue came from management’s lack of care and attention to detail. If management is training someone and stepping in to handle an order, they should be thorough and double-check all details with the customer — especially address and product selections. Instead, I’ve been dealing with one mistake after another. When I reached out to the store manager, she was dismissive and showed zero empathy or accountability. After all the time, stress, and money this situation has cost me — and after my credit was affected — being told, “Sorry There’s nothing I can do further, call customer service” was incredibly disappointing. It’s very clear that this store’s management prioritizes credit card sign-ups and quick sales over customer satisfaction. I truly appreciate how customer care has stepped in to fix the situation, but I expected much more from the management team in-store.

Absolutely wonderful. Richard was so wonderful from start to finish. Got just what I wanted. I can’t wait to get my furniture.

Trash was very helpful in making my purchase. She made it very easy for me and gave me a good price

First time going into Ashley to look for furniture with my family and received a friendly greeting. Tracey one of the associates there was GREAT. He helped and assisted with any questions we had. I was able to get my first couch and enjoyed the experience!

I was greeted with the biggest smile and warmest welcome. I described my vision and budget to Tracy and he quickly brought my plans to life. During the process, I had a tone of questions and sometimes and at times I noticed I was asking them repeatedly. Not one time did Tracy waver from making sure I was comfortable and understood completely. I am so happy with my purchase and the quality of customer service I received. I will definitely come back to shop with Tracy again.

We went in to purchase a bed and were helped by Tracy, who was so helpful with all our questions and concerns. Tracy took the time to show us several models and had us lie down on the mattresses to get a feel for the different kinds. We also had interactions with Tash and Nicole and both ladies were kind and helpful. We purchased the bed, a frame, and a sleep bundle for a great price. We will definitely be back

Fantastic customer service provided by Scott the Ashley sales representative. He knows his merchandise and can certainly deliver a very fare deal. Thank you

Diamond was so helpful on the phone to get exactly what we wanted ordered

Very clean very professional I was greeted at the door very pleasantly I felt like I was amongst friends found exactly what I wanted the salesperson were very helpful I just had a great experience and I definitely would go back and I would send friends and family there

Great customer service

Tracy did a great job of explaining and providing options assisting with our decision. Great job, thanks , and see everyone again.

Great service with a friendly staff. Went back a second time to furnish two different rooms.

Mom and I found what we wanted. The salesman help greatly. All sales people were nice and very helpful. We are looking forward to getting our new furniture. We highly recommend this store!!!!!

Daejah was awesome! We had been to 4 stores already that day and she was so upbeat and helpful. The selections were clearly described and we are considering a couple of options.

From the moment we walked in the door Tracy made us feel welcomed but never pressured. The best shopping experience we have ever had

Great Service and found an end table which I love!

Tracey was great. We didn’t feel pressured but rather supported. His personality made us feel at ease and he was very knowledgeable. Overall, it was a great experience! The manager was awesome to. She went beyond to give us a discount. We will be back!

Great experience at the store - Nicole and Tracy were big helps, highly recommend!

Tash, the salesperson who helped us was amazing! Extremely helpful and kind; very patient and not pushy at all. We also enjoyed the wide selection of furniture to choose from catering to a variety of budgets.

Richard was very helpful, professional, and knowledgeable. A fantastic experience

Tashieona was incredibly helpful the moment I walked in and helped me find the perfect sectional and get wrapped up with my order quickly. She also helped me arrange my delivery — I am excited for my new sectional to arrive and grateful for her patience and help!

Loved working with Ashley furniture - everyone was so friendly and helpful. Looking forward to receiving our desk tomorrow

Great service and seamless process. Really appreciate the kindness from all the employees. Would be willing to make future purchases there God willing.

Helpful sales associates who understand what you need.

Tracy our salesperson was wonderful and answer all of our questions. He made us feel comfortable l would highly recommend his services. I will definitely choose Ashley again, 😊

Scott, our Salesman was very helpful in assisting us with the purchase of a sofa and also a Temperpedic mattress. The store manager was also very pleasant and we look forward to doing business with them in the near future.

We had a great experience buying a bedroom set

Enjoyed it being non-pressuring. Let me look on my own at first but was readily available should I have any questions. Thank you Scott for your patience, knowledge and fast checkout! Purchased the perfect couch for us and my friend just happened to find a dinnette and purchased that on the spot!!

Tash was super friendly and helpful in providing information on the current sales as well as furniture I was looking for!

My husband and I made a recent purchase of a large sectional! Scott made it simple and easy and was never pushy! Would highly recommend working with Scott and will be returning for future purchases!

Love the quality of ashley furniture. In June I purchased two living room end tables and just today purchased a dining room set. I want a shout out to Tash. Polite , professional and educated with the products and financing. Gives us just a little time to review ,discuss ponder our decisions, then finalize the sale. Very happy with the selection.

Excellent customer service! Richard was very attentive and helpful.

wowed

Wonderful customer service.

Tash, our salesperson, was very friendly & helpful. The couch we wanted wasn't there but she found a similar floor model so we were able to compare & order the one we wanted. Which she handled quite expeditiously. Would definitely recommend her to friends

Excellent job helping me find exactly what I wanted. Price was right also.

Staff was very helpful and efficient. Very pleased!

They were very kind, courteous, and knowledgeable and very helpful

Day 1 Friday. I spoke to salesperson on what I wanted. What I wanted to spend. She had me try out no less than 6 mattresses! I told her I had a bad back. I hurt my back more. It’s Sunday now and I care barely move! Day 2 Saturday. If I hadn’t used your restroom I wouldn’t have found the one I bought. She never showed me the 2 I was considering! She needs to listen to her customers! Day 1 spent $ 1900. She forgot to put the pillows on the bill. Never told me how much your Matress cover cost!! I return this sale! This is the 1 star rating day. Day 2 spent $1300. This was more our budget! Not sure if I will be back. I previously bought all our furniture at your store. This is a 4 star rating day. She listen to what we wanted.

Great experience with Scott!! And he was very knowledgeable and patient will be back to get more stuff from him

Ashley was kind, helpful and overall great energy. We will be back to work with her anytime we need furniture. <3

Vicky is an exceptional sales associate, is very friendly and helpful when we were looking for a dining room table.

Marie was fantastic help!

Richard is excellent!! exceptional customer service !!! Helped design me a perfect piece for my living room, a great buying experience !

I was so surprised and happy to see Dr.Liz she used to be my others chihuahua dogs vet when she used to work a Gateway animal clinic many years ago. She was very good to them and myself. She was very good yesterday to my chihuahua dog Princess and also Emily her vet tech .

Vicky and Nicole provided EXCELLENT customer service and help. We will be back!

This by far is the Best Ashley Furniture Store!! I purchase a living room set last year from here and worked with Tashieona Taylor who is Phenomenal and very knowledgeable of all the brands of furniture!! She helped get a living room set with coffee table and end tables and I am so happy with this furniture that I went back to Tashieona Taylor to help me get the matching dining room table this past week!! She priced match this table as she did my living room set!! Tash is very patient and understands what it is you are looking for and she goes above and beyond to help you leave one happy customer that will want to make this my go to furniture store and the prices are excellent!! Thank you Jerry & Nicole for everything too but a big thanks to Tash!!!!!

Walked in fell in love with a couch within minutes. Easy layout in store. Easy to talk to sales person without feeling attacked when looking. Made a great Labor day deal. Didn't feel pressured and very happy overall

Vicky from the Brooklyn, OH store was wonderful with me. She made me feel so comfortable and relaxed, and she helped me pick just the right dresser set I needed. I will definitely be a repeat customer! Thank you for being so great💕

Fantastic (And swift) service Salesperson shared options and gave complete satisfaction-

Scott was very helpful, found a new couch that hadn’t even hit the floor. Great experience

Daejah was very helpful and patient. She showed good knowledge of the product and made sure I was pleased and properly informed at every step in the process.

Very informative gentleman, saved me from ordering something online

Joel was very helpful and knowledgeable.

Fantastic experience, again! I love the way the staff works as a team. They helped me out multiple times and took care of me when it was go time! I’m a returning customer to Ashley because the furniture is top notch. I wouldn’t have had to return but my furniture was damaged by other forces. I recommend at least walking through and sitting on some couches, you’ll fall in love.

Tash was super amazing with us.

Wonderful sales staff and management. They did everything the could to meet my needs. Great selection of products. First, but not last, time shopping this store. Their shipping was excellent too.

Tash was great! She helped me with everything and saved my time after a long day of going to many stores without finding anything good. Many thanks!!

I worked Tashi who just wonderful to work with. She had solutions to all of my concerns with size, as I am downsizing. I purchased a sofa and recliner, after thinking about it I changed my mind and chose love seat over recliner. I saw the love seat cheaper on outlet website and Nicole was able to get it to the price on the outlet website. I so appreciated Tashi and Nicole working with me. Thanks Lady's!!!!

Andrew was awesome to work with! He listened to our needs, made great suggestions and answered our thousands of questions. We can’t wait to get our new couch! Highly recommend working with Andrew and plan on using him for future furniture needs.

Again in selecting my next furniture pieces felt like I was talking to family with Tacha. Always so attentive and terrific at what she does. The staff and store are are very pleasant.

Richard was very helpful with what I needed

Very friendly environment they literally did exactly what I needed them to do. Didn’t try to push anything. Just listen to me and help me out more than I even realize very good staff. This is the furniture I bought. Get in there before the taxes come back lol

Everyone was very Friendly and very knowledgeable. Tash. Was very pleasant and so was Nicole. We found exactly what we wanted.

Just the easiest time ever buying the exact couch i wanted. Deja (sorry if misspelled!), was an absolute doll and so helpful. The lady at checkout was incredibly friendly and both were exceptionally patient. Highly recommend! Hope delivery is just as smooth.

Way to expensive. You can buy identical items at Northeast Factory Direct on 140th and Triskett.

Check before giving your credit card for for none credit on a Koalofy option, , they will run anyway your credit without your authorization and that is a Federal issue. It happen to me and I was in the process of buying a house. So be careful of this my friend, it was not pleasant. The apology does not bring your points back or the hard inquiry on your records for a long time. Now I have a Ashley Credit Card approved that I will never use and can not cancel it since it will affect my credit more.

Scott was a great salesman. He helped Frank to find the perfect power recliner

Tashiona, was amazing very helpful I'm a returing customer and in future I'll definitely come back I have told alot Friends and Family Ashley Furniture is the place to shop at

Vicki was very attentive and responded to what I was saying

I recently went here with my elderly mother to find a couch. We found the perfect couch thanks to the care and patients of Richard. He was so friendly, kind and knowledgeable. He didnt make you feel like a salesperson usually does at all he listened and got the job done. He made an older lady happy. We will be back here again.

Good customer service

The staff was very friendly and the price of the furniture was very good.

I recently made a purchase at the Ashley Furniture store in Brooklyn, OH. The staff were more than amazing! Vicky helped me, she went above and beyond to help me pick out the right pieces (they had great deals at this time) that were best for me. Her friendliness and positive attitude was refreshing. I was assisted by a couple other employees, they also were very helpful. I couldn’t be more satisfied with my overall experience. I will be returning to this location.

Andrew was amazing and went above and beyond

Deja was very helpful and very friendly

Vicky porach been very professional on her job to explain us all details to the best options for us. I will purchase again at ashley store in the future.

Great experience. No pressure or overwhelming. Ashley was great, friendly and worked quickly as she knew we were limited on time.

We had an amazing experience at Ashley Furniture in Brooklyn, Daejah helped us find the perfect bed frame and mattress. I definitely recommend this location if you’re looking for excellent customer service!

Great experience. Personalized guidance to select many things. Ms Vicky esp and then her managers.

We had a great experience shopping at your store.

Great service!

Andrew was extremely patient and knowledgeable on the product and offerings. A true professional. Looking forward to my new adjustable Tempur-pedic bed.

Good selection and very friendly sales people.

Finding and buying exactly what we wanted was simple fast and thorough. Special kudos to Tash who guided us.

Great customer service!

Overall very good experience, I was met with professionalism the moment I walked in the door. Also, the person whom directed me in the right way was very helpful and respectful, she had the right answers to my questions and concerns of which piece of furniture I was interested in. Checkout was very smooth and simple.. I would give more stars if Google allowed me to!!

Daejah could not have been better. She politely and patiently walked us around and showed us multiple price breaks. I did spend more than I budgeted but she suggested getting the Ashley card which gave me 12months 0% to make it doable! She was also helpful in coordinating a rug and pillows to help us work in the floor color with the color of the couch to make it all come together!!!!! Now if the delivery goes smooth it will be a perfect experience!

We could not be happier with our experience we had Ashley with Tash! She was professional, kind, and so patient.

Scott was very helpful and understand. Very patient with me and I walked away from the experience with a big big smile on my face.

Daejah was absolutely phenomenal! From the moment I walked into the door and was overwhelmed by options to the end, she took the time to make sure that I was comfortable with what I was getting and ensured I understood what was included. She then took it a step further and went above and beyond and stayed past the closing hours to help me complete the transaction. I never felt rushed to make a decision and I loved that she put herself into my living space when I asked for her opinion on some of the pieces, like she was a long time friend. It really made me feel like she cared more about me as a person and not just a customer, honestly she treated me like family. Thank you so much for this experience!

Service was great got me just what I was looking for.

Wonderful staff great service, worked with us to meet our goals!

Can’t take Marie for better service

Very Helpful And Courteous Sales Lady.

Great 👍

Very knowledgeable and friendly people. Service was great!

Tash was amazing! I told her an idea of what I wanted and she had an option in store along with a second choice on the monitor within minutes, (which we chose) she made what’s usually a long, stressful experience into a quick and easy one! Incredible customer service, and just super kind in general, will definitely be returning in the future !

Great experience today at the Ashley Furniture in Brooklyn. Went in there knowing what I wanted and they had something that I walked away being even more excited about. Great selection and very friendly staff. I’ll be back there for more furniture in the future.

Vickie my sales person was very nice and respectful of my how long it took and number of visits until I could finalize my decision to purchase. Thank you for your patience.

Great help

We had a very good experience in choosing a sofa. Our salesperson was very efficient and knowledgeable. He allowed us all the time we need

Tasha was a great help. Very knowledgeable and had a positive attitude. She was fully present and I felt like she wanted me to be happy with my purchase

Marie was very knowledgeable on every aspect of buying any type of furniture.She knew the items that we were looking at price point and. Delivery dates

Richard was awesome! In and out quick service got everything we were looking for!

MC was really helpful she didn't overshadow us but was there to answer any question. MC was very welcoming and for this reason I definitely will be back Thank You Ashley!

Richard at the Ridgepark store was great. I knew what I needed, and he got it for me for less than i expected to pay. Very helpful. Incredible knowledgeable. I'll be back for a kitchen table in a couple of weeks. Thanks again Richard.

I had an amazing experience at Ashley Furniture. The staff was extremely knowledgeable and patient. I wasn’t rushed and every question i had, Marie was able to answer. The quality of merchandise they had at a fair price was great!!! I would definitely recommend Ashley furniture.

Scott was great to work with

Great service. Quality products and given great deals on the items purchased. The deal was far better than I anticipated it being. I left out a very happy customer.

Marie was extremely helpful and made the whole process of furnishing our apartment smooth and enjoyable. She took the time to understand what we were looking for and gave great recommendations. Highly recommend working with her!

Daejah was so knowledgeable, helpful and fun! Will definitely be back for any additional purchases!

Scott Kovalik was mine and my sisters salesman. He was so kind and helpful. He did not rush us, he answered all our questions. We gave him a sale of couch, ottoman and 2 recliner chairs. I would highly recommend him ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

(Translated by Google) Excellent 😍 (Original) Excelente 😍

Andrew was super knowledgeable about the different bunk beds and the materials they were made from. He understood I wanted “real” wood not particle board/MDF. Really appreciated how much he understood about the products he is selling.

Vicky and Marie did an awesome job showing us Ashley’s products and ensuring an efficient sales process.

The staff was very helpful. Marie and Andrew were exceptional and very patient with us. We appreciate their business and will shop there again.

Amazing experience! They went above and beyond to get us the best deal possible. Highly recommend Ashley furniture and Marie! Will definitely make future purchases as this location.

Marie C. was excellent. A true customer centric individual. She put our needs first and was very helpful. I strongly recommend Ashley Brooklyn Showroom for all your home furnishing needs and wants.

Marie was great! Quick and easy process to purchase a mattress.

Richard was awsame he was very helpfull.Give us nice openion and much experiance.

I have purchased two couch sets from this store now, and the staff and manager are exceptional! Will definitely continue to give them my business

Great experience and service

Tash was my sales person. She was wonderful! She answered all of my questions. The process was smooth and quick. Thank you so much!!

I bought a table from these guys, it was supposed to be delivered in 2 weeks. In 2 weeks they brought the table to me without calling me, and said the time of delivery is 7:30- 10:30 AM. At this day, I had an emergency call from the school for my son, so I had to leave at 7:55 AM. They came at 7:59 AM. Waited 9 minutes and left without even contacting or calling me to let me know that they were there. All that they did was knock the storm door lightly twice, even if there was anybody inside no one would've heard them because they didn't know on the wood door (I saw all of this on my camera). I came back 15 minutes later, tried calling them, no one answered. They called back an hour later and said they'll come if they can and never did. I called 2h later, scheduled to go get the table myself. Drove 50 minutes to Aurora to get it, had a mini van vehicle and asked them if it would fit in it they said yes, when I get there they had it built. I asked them to unbuild it so that I can fit it in, they refused to unbuild it and help me. And the employee that was there asked me to take a couple trips back, and didn't care when I told him that I live far away (50 minutes). So now I have to waste a whole day to go get the table. When I went to the office to tell them that I don't want it anymore and I wanted to cancel my order, no one opened the door for me. They made me wait 20 minutes for no reason. I tried contacting customer service. No one helped me, so I went back to the store to tell them, they said they'll send someone to help me but it will take another week for them to do so. Terrible experience and very time wasting.

Ashley Store in Brooklyn is the best! Great selection, value and sales, and easy financing options, but above all, really great, helpful people! Most recently we stopped in to shop for a dining room table set. We were greeted by and had the pleasure of working with Andrew, who gave us a thorough and thoughtful look at all the options, discussed sizing and style, accessories - really very helpful and informative. One thing I was very conscious of was the size and shape of the table as I want it to fit my vision for our dining room as we’re slowly updating things - turns out the table we selected is going to fit absolutely *perfectly* in the space. I’m so excited for delivery! Highly recommend them for any furniture! Wonderful store and experience. Thanks again!

Mile was so great and helpful! Amazing service! He took his time and went over all of our questions and concerns!

Andrew was excellent, great salesmanship! With his help we found what we were looking for.

Daejah was great with helping me pick out my living room furniture. Helped pick out the best quality and best price for me. Highly highly recommend asking for Daejah!

Andrew Cipollone, the sales representative, was very courteous and patient. He gave detailed explanations. The store was clean and neat. Overall very good.

I appreciate her help, she was patient with me and deciding what I want

I was assisted by a young lady who was very polite and easy to work with. Although I didn’t catch her name, I remember she mentioned she had only been on the job for about a month. She did a great job, and I truly appreciated her helpful attitude. Thank you!

Jared spent time showing me all the options. I am pleased with his service and the mattress and other things I purchased.

Very pleasant staff, lots of inventory and style selections and most importantly great price!

Vicky did an amazing job customer service wise! I wasn't sure I wanted to buy but she was able to get me a huge discount so thank you Vicky and see you soon!

Marie was wonderful to work with! We had several poor experiences at other furniture stores and Marie saved the day with helping us order our new sofa. She was exceptionally kind, understanding and knowledgeable. The entire process was smooth and efficient. We will definitely be returning to work with her in the future!

I had a great time shopping for a bedroom set, the young lady I worked with made spending more money than I truly did not budget for, she made the experience of going quite a bit more than I budget for it was worth it because she made me feel like I was out with friends Service was great and so was your sales girl.

Andrew was so helpful and friendly. 10/10 service. Will come back for future purchases.

I had a pleasant experience at Ashley furniture sales person. Jared Nichols was very professional, courteous, and knowledgeable and efficient.

Very nice people. Still shopping around but enjoyed the experience. All levels of quality of furniture Clean store and Professional staff

Tash was amazing. She was friendly, professional, and didn't pressure me to make a decision. She remembered details from when I was there about a month ago and was able to show me nearly a dozen Recliners that met my criteria. I chose one and can't wait to have it delivered.

I loved my experience here. The staff were very friendly and patient. Vicky helped me and she was awesome !!

I was very pleased with the service I received while shopping at Ashley’s. Staff was very helpful and informative.

Shopped at the Brooklyn store where I met Andrew my sales person. I was looking for a sectional and side chair for a small space. He took his time, with no sales pressure, to help me match up colors. Needless to say, he helped me find the perfect sectional along with a recliner. I also ended up purchasing a dining set. Thank you Andrew for all your help. You're the best.

Great shopping experience with Richard

Andrew was VERY helpful and extremely polite. He got us a great deal on a new kitchen set and livingroom set! If we ever shop there again we hope to get Andrew again. Will add photos when delivered.

Scott was awesome!! My girlfriend and I already had an idea of what we wanted from looking online. Once we arrived in store, Scott greeted us and opened our eyes to a lot of different furniture we didn’t even see. He was great and will definitely have our business in the future!

Walked in and was able to look around prior to someone coming up to us. That was pretty nice. Scott came up and asked if we needed help. I started describing what we wanted and needed. He was able to show us a couple things in store. The other items he showed was on a large tv/ipad device. That was also convenient. We asked Scott for a couple minutes to discuss. We picked what we wanted, couple questions later, swiped the credit card, and we were out the door. Pretty seamless! Thanks Scott!

I live out of state and wanted to order a dining room set for my mother in law who lives in Cleveland. My great fortune was to have Andrew answer my call. He walked me through the process and was the ultimate customer service person. The experience was awesome. I highly recommend Ashley’s!!

Salesperson was nice and addresses who walked through the door took us to what we wanted to see phone out there was a sale on the couch and we wanted she was great she handled it professionally and I will recommend the store for other people

Mile was absolutely amazing to work with. He was knowledgeable and nice.

My salesperson, Daejah Flowers, was excellent! Charming, bubbly, personable, and knowledgeable. Wonderful experience! I thank her and Ashley Furniture!

Richard was very helpful, I couldn't be happier! Thank you !

My experience with the Brooklyn Ashley store was outstanding. Jarred was very helpful and not overbearing. He ensured we got exactly what we were looking for and very knowledgeable.

Very professional and not in your face whole time it was a comfortable experience..Andrew was great

Jarred was fabulous!!

We bought dining room set and 2recliners. Mr Malinic was excellent- helpful, flexible and easy to work with as we had some specific needs. We will be back. Our daughter in law was impressed and intended to return

I haven't had nothing but great experience with Ashley stores.

Jarred helped me and was amazing,great experience thanks

Andrew was very friendly very knowledgeable and very efficient

My experience with salesperson Vicky at the Brooklyn location in Cleveland, Ohio was awsome. She is such a delight, very knowledgeable and professional . She was very patient and answered all questions. I'm so grateful to have met her. She was very helpful with my decision making.

I was looking for a new recliner. I went to the Ashley store and checked out quite a few recliners. Vickey was very helpful in me selecting the recliner that I purchased.

Wife and I had a great mattress shopping experience at this location. Vicky is a great woman! A+

Linda and the manger were wonderful! They took great care of us. We LOVE our new sectional

Jarred was an excellent help with the purchase of our new couch. Appreciated his patience and efficiency!

Great people to work with on getting furniture. Will surely be returning!!

Mile provided us with the best customer service today. We were able to purchase everything that we were looking for with such great service & deals.

Vicki was awesome and fun! It was a good experience and she gave us a good deal as well. 5 stars!

My experience at Ashly furniture was extremely good my sales girl kash was wonderful to work with she knew her products she was informative and helpful. She should commanded for her upbeat and friendly attitude I will be shopping there again

Scott was very helpful with our purchase!

Tash was amazing to work with!!

I had a wonderful shopping experience at Ashley’s furniture! Tash was very helpful and kind. I was very indecisive and nervous. Tash was very patient, informative, and understanding; she is very knowledgeable of their products. She is professional, and personable. ThankYou Tash for making my shopping experience so wonderful. I left with a smile on my face and I feel confident in my purchase!

I can hardly believe how wonderful my experience at Ashley was. I first talked with Tosh and she was very kind and helpful. When I went to Ashley today, Toshiba was off, but she set me up with Andrew. He was great! He took his time with me and was so genuine. I would recommend Ashley to anyone.

Everyone is very pleasant and helpful!

Jarred Nichols is an excellent representation of your company. He was very knowledgeable about the sofa we came in to look at. We never felt any type of pressure to purchase and the entire process was very comfortable for us. We will recommend you to our friends and family!.

Great experience sales lady was informing and great personality Vicky is her name

I am very annoyed and disappointed with my experience. I bought a 3 piece sectional and was told in-store when I purchased it, that 1 piece would arrive in a few days and the rest would be the following week. My 1 piece was delivered but then they reached out and I was told the remaining pieces won't arrive for another 3 weeks and that they never had me scheduled for a 1 week delivery. The only reason I made this purchase was because I didn't want to wait a month to get a couch and was guaranteed by the sales rep it would be a 1 week delivery. I now see that was a tactic just to get the sale and am incredibly frustrated.

We were so impressed with Richard especially since he is new. He spent a lot of time with us looking at living room furniture. Then he came in the next day on his day off so that I could finalize my order. He is a great addition to your team.

Had a great experience. Thanks again Tash for your help! Love my new furniture.

Jarred and Lillian were awesome. So friendly and helpful.

Vicky was awsome. Price matched everything we got. Very patient with us.

Very efficient and knowledgeable. Great experience. Good quality and value.

Great customer service! Vicky was helping us today and she was so knowledgeable, and adamant on getting us the best deal! If you are looking to buy from this store, ask for Vicky!! :)

Vicki was absolutely fantastic. Incredibly approachable staff, great deals, and comfy furniture ❤️

The purchasing experience at Ashley furniture is always smooth. Quinn was informative and delightful to my wife and guest. Was able to find what we needed in a timely fashion and gave affordable options for us to choose from. I would recommend Ashley‘s furniture and Quinn to anyone that’s looking for a smooth transaction purchase with quality furniture

Andrew was very professional, listened to my long explanation of what I was trying to accomplish and then made it happen. He was fantastic and I felt heard. The price was great to boot. Everyone should shop at Ashley, and ask for Andrew!

Absolutely loved my experience! Recommend the team!

Tosh was a great help!!!! Great customer service and answered all my questions and helpful information on the set 😄

I had been frustrated with a store policy and the general manager called me on the phone and made it right. Excellent customer service and I would definitely recommend. The Sectional Couch we purchased has been great for over 5 years now, very comfortable.

Vicky sales rep went above and beyond

The prices were great and so was the sales staff

The sales person Scott was very pleasant and professional. He was attentive to our needs and took great care of us . Thank you !

helpful and courteous. easy checkout and great options and pricing.

Needed a couch, the saleswoman was helpful, attentive and took their time. Offered discounts and savings on the couch, however our only complaint initially told is warranty was 199 on special however the computer at checkout wouldn't uphold the stated price and we paid significantly more for the warranty.

Super friendly. Large selection but they helped me narrow down my scope very quickly.

Great experience. Scott was very helpful and walked me thru filling out information needed. Looking forward for sofa to arrive. Thanks Scott. Appreciate all your help.

Working with Tash was an amazing experience she help us find our perfect mattress and room set for our master bedroom this is the second time we bought at Ashley store definitely recommended

⭐⭐⭐⭐⭐ I recently had the most wonderful experience shopping at Ashley Furniture, and I couldn’t wait to share my gratitude for their exceptional service! From the moment I walked into the store, the staff went above and beyond to make me feel welcome and assist me in finding the perfect pieces for my home. Their knowledge, patience, and genuine care for my needs made the entire process stress-free and enjoyable. I want to give a special shout-to Michelle & Mile for their professionalism and attention to detail. They took the time to answer all my questions, offered stylish suggestions that matched my vision, and ensured everything was tailored to my budget. Thank you, Ashley Furniture, for making my shopping experience seamless and delightful. Your dedication to customer satisfaction truly sets you apart, and I’ll be recommending you to everyone I know. Keep up the amazing work! **Highly recommend this company to anyone looking for quality furniture and top-tier service!**

Excellent Customer Service and Prices

Vicky was great at helping!! Love the Kristiland dining set!

Nice place to shop good Service from Mile Easy To do business with but not happy that my bed set has been delayed for two months but the company did offer me a credit

Great experience here, Mile was so helpful every step of the way when purchasing a new bed and couch set. Appreciate how thorough he was with all the sales and discounts going on to make sure I got the best value possible! Michelle the manager was also super helpful and nice! 10/10 would recommend.

As soon as I walked into the store I was greeted by Andrew with a very welcoming smile. He asked what I was looking for today and told me about the sales that the store had going on. Through out my time in the store Andrew checked up on me. I was only looking to buy a livingroom set but with the sale going on I also bought a mattress set which I needed. I had a great experience in the Ashley furniture in Brooklyn Ohio.

Great service.

Scot is a great guy enjoyed working with him. Very professional and friendly helped me get the best deal !!!

Andrew was great to work with during our couch purchase! He was diligent and attentive to what we were looking for. Would recommend!

Very professional and nice people.

Very nice people were very nice. friendly

Phenomenal Andrew our sales associate was so knowledgeable and helpful. Im grateful for good service from Andrew

It's an all around very good place to shop

Your delivery guys really didn’t do much but bring the furniture in. They barely gave me an opportunity to look at the items to see if there was any damage to any of them as I was looking they obviously took off without me being able to tell them anything, they also mumbled the fact that they wanted a tip And I had pulled out a gift card that I’ve had and he refused it. I went to look for some cash and came up with $12 and handed him the $12 and then he took the gift card as well so technically they landed up with $27 as a tip which is really disappointing that he would’ve taken it even after he complained about it.

Very nice merchandise and helpful salespeople.

Everything was excellent the Sales lady was very helpful and knowledgeable

Had a great experience.. went in and was greeted by Andrew.. He was friendly and knowledgeable.. and had an idea of what I was looking for .. and showed me different options . Has to think about .. was no pressure sales . Went back a few days later and Andrew was there again .. got me a great price of what we picked ! The people at the Brooklyn store are all very nice ! Will definitely go back again next t time we are looking to upgrade more furniture!

Amazing customer service. Tash and Michelle were incredible and helped us to purchase our ideal couch for our new home.

Andrew was the person who helped me with the beds for my children while I was here . Very nice guy got everything done quick, was very impressed with the services and price's! Thank you will be back in a few weeks to see Andrew again and purchase a few other things .

The young man was kind,,knowledgeable about what he was the merchandise and was customer friendly. I would tell friends and family member about Ashley. Store.

I was greeted by Andrew who was absolutely the best!! He took his time with me, he showed me what I wanted to see and he made every effort to work with me and make sure I was happy. I got a new sectional, a dinette table and chairs and even a gorgeous bed frame. He even made sure to write me notes to go home with for arranging things and told me he’ll follow up with me in 2 weeks. I’m very impressed and if I could give him 10 stars I would

Had a good interaction at store, very helpful and listened to our needs

On Black Friday we went in and purchased 2 dressers. Our sales woman told us it would be $100 for delivery and installation for both. The paperwork that she and I both signed even stated "no customer assembly required". On delivery day (December 13th)only 1 dresser was put together. When I called the store-- which I kept getting a recording that stated the store was closed for the holiday. I finally received a text message back from customer service and essentially told me that I'm wrong and that only 1 dresser was to be put together and that the dresser is one that they don't ever assemble-- even though the sales woman and my paperwork stated otherwise. So my plans to put my daughters room together that weekend were scrapped since I had to find someone to build the dresser for me. It was a very disappointing experience, especially when I've purchased A LOT from Ashley. That won't be happening again.

I am really happy

My first time in the store. The store is huge inside with nice merchandise especially clearance this time of the year. I went to purchase a pub table only. I found the one I wanted with a couple other items. I was very satisfied with the product and customer service!

I went in to look at mattresses. Tash was friendly, patient, and helpful. We had great conversations while I was testing out the various products. After over an hour, I made my final decision and we set everything in motion. I got accepted for their credit, and everything else was a breeze.

Sales lady was very helpful. She knew the products she was showing.

Mile was excellent!! We were very happy with our service and our furniture selections!

I had a wonderful experience with this store . Especially with the help of Tash, she is a top tier salesperson. I was happy she was there to assist me..Go check her out👍🏼

Nice place

Great products and services. Very professional and friendly salesman. My third buy at Ashley

Wonderful sales associate, patiently helped me find the exact thing that I was looking for. Excellent service, very appreciative of the professional interaction with your sales associate. Thank you.

Our sales girl Tashieona Taylor was very helpful and got the parts ordered that we needed. We will definitely be back in the future to buy more.

Great customer service

The service was excellent, Andrew was very knowledgeable and professional as well as polite and friendly. I am very happy with my purchase and my salesperson.

Tash taylor.nice personality. Real patience.treat customer with respect.vwry helpful I recommend everyone to look for her. She goes above and beyond for her customers thank u again

Everyone was very friendly and attentive! Had a pleasant experience furniture shopping! Lynn was the associate helping and she was great!

Marie was great!

I have purchased many items from Ashley Furniture, and I am disappointed to find that I bought some furniture of poor quality. When I contacted the Ashley warranty department about the furniture, I was told they would look into it. The warranty department denied my claim and did not help ensure I was taken care of. I feel that as long as I was purchasing items they were helpful and as soon as I made a complaint about some furniture they were quick to make a denial in repair or replacement. I would be sure to check reviews and maybe find other places to shop especially if you’re looking for great quality! Unfortunately they have lost my business and I would not recommend family and friends to shop here!

Andrew C.(Employee) was great, he greeted us at the door with a very friendly attitude. He really ensured that we had the best experience while showing us all the mattress options depending on our preferences. It was a very positive experience. They really had nice options there for furniture. I highly recommend!

Review for Tashieona Taylor at Ashley Furniture in the Brooklyn Showroom We recently had the pleasure of working with Tashieona Taylor at Ashley Furniture, and I must say, it was an absolutely amazing experience! From the moment we walked in, she greeted us with a warm smile and a friendly demeanor that made us feel right at home. Her knowledge about the furniture was impressive, and she took the time to understand our needs and preferences. She provided excellent recommendations and was incredibly patient as we made our decisions. What stood out the most was her genuine passion for helping customers find the perfect pieces for their homes. Thanks to Tashieona Taylor, we found exactly what we were looking for and more. Her exceptional service and attention to detail made the entire process smooth and enjoyable. I highly recommend Ms. Taylor to anyone looking for a top-notch furniture shopping experience. She truly goes above and beyond! Thank you, Tashieona, for your outstanding service!

I went in with a list of high top tables from the website that I wanted to look at. It came down to only 2 of the tables were stocked up n the store but I had pretty much made up my mind before we got there that the top table on my list was the one I would most likely purchase. After looking at a few tables the one on my list seemed to be made of the best quality materials and this was ultimately the one I purchased. The salesman was very patient and professional, one of the best furniture purchasing experiences I’ve ever had .

I had nice experience w/Eric Maynard very friendly, courteous, caring and very thorough, professionalism & very pleased with my purchase.

We walked in not expecting to buy anything right away. But Andrew C. helped us look over a couple options and we found one we bought. Super quick and easy.

Scott helped me find the perfect sleeper sofa to be delivered to my house before all the Christmas company arrived!

My sale person was Tash. I received excellent care. Right person in righ place. Thank you Tash!

Good service and helpful people.

Lynn is great! She has helped us multiple visits. She is very friendly and informative.

Had a great experience. Found the couch we were looking for and were even told they price match so we paid less than planned. Very happy!

Had a positive experience in the Brooklyn Ashley store. We were looking for specific items and found what we were looking for. All aspects of the purchase were great

Great job helping us pick out a new living room set, and also with guiding us through the financing process. You guys are great!

Super fast service, great selection and really knowledgeable staff!

I have been in Ashley‘s before, but the prices were very high as is typical for all furniture stores. But I went in on the day after Thanksgiving or Black Friday and the prices were great. Sales staff were excellent and very helpful as well. I will be back. Mile was my sales person and he did an excellent job.

She was very helpful took me and showed me. Everything wasn’t even planted to buy a living room set, but she was so nice. I ended up buying one.

Very friendly staff. Enjoyed shopping with them.

Scott was great to work with. Excellent customer touch.

I purchased my bedroom set, dining room set, and bar stools at this Ashley’s in 2022 from Scott. Im currently looking for a few pieces for my newly finished basement so I went back to see what they had. Just like the first time I found the staff (Andrew this time) to be very helpful. And just like last time, I left happy with my purchase, the service, and the value. They remain my favorite furniture store.

Respectful staff who are willing to negotiate on prices

Mile was awesome! He helped my mom and I find exactly what we were looking for while staying within our budget. We ended up saving over $1k thanks to him and we were so happy walking out with 3 high quality furniture items! He even walked us through a “sleep test” where we were able to try out different mattresses to determine which one fit our specific needs, which was very enlightening and a lot of fun! I really appreciated his knowledge of sleep hygiene and the importance of creating a comfortable environment. He was informative, genuine, and personable, which made a long day of shopping very enjoyable for my mom and I! I would definitely recommend him to anyone, and I plan to work with him again as I start to furnish my new home in the next coming months !

Terrible

Everyone was kind & helpful

Scammers!! This is my first review ever but worth it. Stay away from this place. Purchased furniture in the amount of 9k by the end of 2022 and we were told no interest for 24months. THEY SET UP our monthly payment to have it paid in full within the 24 months. But 24 months later, I call to make sure our payments are almost done for them tell us they sent the agreement for only 1 year no interest (When they told us 2 years) and now we need to pay 4k for two years of interest, almost half what we paid for the furniture, because they just want to steal money. SCAMMERS!! They say something to make you buy but just scam you. Been trying to get this solved all day zero help, they don't care all they said was "I'm Sorry, but there is nothing I can do, I wasn't there when the rep talked to you." 4k and your sorry? Your sorry won't do anything. What's mind blowing is that there are other customers that went through this and left a review. What a shame. STAY AWAY. Based on other comments, don't reply to this telling me to reach out to finance because I did, and they said this is your guys's fault not them, there is nothing the bank can do but go off of what you scammers send them. They said if you guys send the agreement for 24 months which was what your store told us they can fix it. But will you guys do that? Of course not, you will just scam people and take their money.

Words can not describe how terrible they are! Do not make the mistake I did in the event they talk you into financing couches! Read your contracts with them! The way they do business is very shady! READ YOUR Contracts. We were told their was 0% for a year on couches Come to notice a year and a half later They set you up with minimum auto payments and it gets set up to a point where the products are not paid in a timely matter you will get a 22% apr tagged on your payment Have paid 4k in interest on a 8k purchase! They sign and process contracts and leave you to the wolfs! Do Not give this location nor this company business!!!!

Scott was super helpful in helping us pick a couch. He was super knowledgeable, listened to what we were looking for and made sure we were satisfied with our decision. We were so excited for a new couch to come in a few short weeks! Thanks Scott!

The two times I have went here the staff have been very polite and professional. I just bought two very comfortable pillows and my salesperson, Milo, helped out amazingly! Even though I only purchased 2 pillows, the whole time felt like I was purchasing a 5 star mattress worth 4 grand; even for the littlest things the staff help with a world class attitude. Shoutout to everyone who works there; always has a positive attitude! 10/10

Great experience, quick and easy checkout!

I had the best experience at this Ashley furniture store. When I walked in I was greeted by Scott, who helped me find an ottoman that matched my existing chair. He looked up every ottoman and took me around to each one. We compared my cushion with the Ottomans that they had at the store and he even gave me a really good deal. I ended up buying it. We will definitely be back to buy more furniture here. Scott is a great salesman.

Older lady kept following me suggesting things I told her I didn’t want

Everyone at Ashley was very helpful and knowledgeable on a wide range of products. They helped me get the best mattress and frame and stayed within my budget.

Great experience buying furniture here at this location.. our sales person, Kylie, was very helpful and patient with us as we were deciding on which pieces we wanted. The purchase process was. easy, and delivery time was surprisingly quick ….

Great shopping experience! Extremely knowledgeable associates

Scott was super nice and friendly, very helpful, and very patient ☺️ He was a really good listener and helped me find the perfect pieces!

My sales lady was amazing. I will be returning for more purchases Amanita Burleigh

Was very happy with the selection and salesperson.

I had a great experience with Ashley furniture. Andrew was an amazing person! He was so patient and helpful! Thank you very much!

Kaitlyn went above and beyond. I accepted the original phone call with an expedited delivery, but Kaitlyn couldn't accept that and worked on getting my delivery almost 3 weeks early. She is a great asset to Ashley and I am sure you already know that. Hats off to Kaitlyn!!

Very kind staff, clean store, super helpful but no pressure to purchase.

Poor communication and follow up from the company. My original order arrival estimate was 8 weeks to arrive on August 27. My order got delayed over double that amount of time. While I understand delays from the manufacturer are out of their control- I found the lack of communication from Ashley very disappointing. My order had arrived and was sitting in the warehouse ready pick up/delivery. No one called to tell me it had finally come in. I called to check on my order because I hadn’t heard anything in a while. I cannot recommend Ashley furniture and will not be returning for any business. I recommend customers to call and check in for updates about their order regularly.

My salesman lied to me just to get my sale, I was very disappointed when they came to deliver my couch I was told from the delivery men it was a whole couch that couldn't be broken down aggravated

Good deal lots of nice stuff reasonably priced I plan on buying more it also helps when you have a great sales person helping you .. so if you go to the store ask for Andrew Cipaone he will help you get what you want. ...

Scott was very pleasant. He greeted and assisted me as soon as I walked in then allowed me time to look around alone to decide what worked for me. Once I found a few sofas, Scott actually showed me a sofa I had missed. It is perfect! Great customer service. I'll definitely be back to buy an accent chair if space permits. Thank you very much Scott for all of your assistance with a smile.😊

Got a great deal on a floor model power loveseat. Thanks Tash for your help:)

Great and friendly service

Scott was a big help& did a very good job. Sincerely, Sally Banas

Very nice helpful but not pushy. Completely listened to what I said I needed.

Nice, friendly staff

Andrew helped us and was great! Very patient with our decision making. Very informative and knew his stuff. Even helped us load up our stuff in the truck. We will definitely come back. Thank you!

Andrew was AMAZING! My wife and I were desperate for living room furniture and had very terrible luck with other stores/salesmen. Andrew truly saved the day and was polite, professional, and friendly. We highly recommend him and this Ashely location. Great job!

I like Ashley's. They greeted me at the door. And then let me look around on my own. No one following me around. It was nice.when I was ready I flagged some one down. I explained what I wanted. He understood exactly what I was looking for. He didn't try to pressure me into anything. That couches that he took me to. Were the same ones that I sat on. I would recommend them to anyone. Greg Linville

Marie was very helpful, patient and made my purchase easy and painless. I’ll definitely continue visiting this location for future purchases.

Went to purchase a reclining couch and love seat. Maria was a wonderful sales lady. She made the experience great. She will do very well as a sales lady. 😊

Huge selection of Furniture. Andrew was really nice helpful. Want I really like the most about Andrew He don’t follow you everywhere and didn’t hound you. He let us take our time. If we did have questions Andrew was there to help. The pricing is also very very reasonable. I definitely go back and work with Andrew

Marie was just the best! She made sure I was happy and got me the best deal. I can't wait to get my new bedroom set!!!

Mile was very helpful and made my experience wonderful! He was very knowledgeable and understanding. The whole process went very smooth, quick, and efficient. I highly recommend going to Ashley and meeting with Mile!!

Andrew was great! He took his time with us and he was really nice to work with. We’d come back just to have him as our salesperson!

I had a good experience, Aleks was very helpful and helps get the best discount I could. The process was smooth and quick. I was done in no time and got what I wanted. Everything was explained clearly and very much detail oriented. I will be glad to have business with them again in the future.

Great place to shop. Tashieona Taylor took care of me. Super person!! My item was currently unavailable, but Great experience otherwise.

I came here just to look at mattresses and see what prices would be like I definitely can't afford the one I want at the moment but the associate Tash was such a big help went above and beyond to help me find what I like and showed me all kinds of extra things that I didn't even know were being made for mattresses thanks Tash and thanks Ashley I will definitely be back to get a mattress when I got the moneys

Amazing customer service. The sales people were all super polite, helpful, and weren’t pushy at all. It’s rare to get service like this these days.

Erik was very helpful and knowledgeable. Very good service.

Mile was great! He helped me get my dream couch at a great price. I’ll definitely be returning in the future.

Thank you Lynn!!!! Your the BEST!!!If it wasn’t for you my husband and I would still be looking for a living room and bedroom set. Thank you for you patience and expertise!

Scott was the best he was knowable and patient (made him more furniture around a few times to different locations). Ended up buying a love seat ottoman and accent chair with coffee and end table. The whole process was enjoyable. Can’t wait to get my delivery!!!

Unbelievable I was Sooooo satisfied and the salesman was very helpful you guys and gal are AMAZING

Our sales lady Tash was very knowledgeable of the furniture we were interested in. Very polite and nice to work with. 👍

This was the worst experience I have had with any company. From the first time making my purchase to the screwed up delivery and then their so called management saying they wanted to help but did not follow thru on what they said. I have been in retail over 30 years and this would never have been allowed with the company I am with.

Experience was extremely helpful

Had a great experience shopping for both bedroom and dining furniture-Mile was so helpful and helped make the pricing and payment work for my situation. I would say the store also had a lot more variety in furniture styles than the other local stores in the area.

Great sales person.

Great service. Took the time to help me find the perfect couch. Sales person was Aleksandar.

Was promptly and professionally greeted and advised of all sales and specials. The associate explained the layout of the store and how to locate details on the items we had interest in. The purchase process was simple and the delivery was scheduled quickly

Very helpful and attentive! I'm buying a recliner was painless! The price was very reasonable and the selection good!

Andrew the salesman was awesome, didn't try to push something on me that I didn't want

I had a wonderful experience purchasing bedroom furniture with my salesman, Aleks, at Ashley Furniture in Brooklyn, OH. He was very helpful and answered all of my questions regarding mattresses, accessories and the setup and delivery of the furniture. I highly recommend this store.

Tash was awesome, took us to what we were looking for gave us some time to talk it out and then made checkout fast and then easy.

Tish is very professional

No hassle. Kind service and straight to the point! Aleks was great!

Eric was great and helpful, can't wait to use all my new furniture

Eric was great. Let us look around and wasn't pushy. Very helpful 👌

Beware!! I recently purchased a couch from Ashley Furniture during what was marketed as a VIP event, where customers were offered 40% off the entire store if you make a donation to the American Red Cross. I ended up purchasing a sectional, however, after receiving the couch and reviewing the invoice, I noticed the original price of the couch was much higher than the cost of the couch on Ashley’s website. So after applying the 40% discount, the final price I paid matched the original marked price of the couch before the event discount. I did reach out to Ashley Furniture's customer about this and was informed that the store operates independently from the Ashley Furniture website and that they couldn't rectify the pricing difference. The promise of a significant discount through a CHARITABLE DONATION turned out to be a marketing tactic rather than a genuine customer benefit. For potential buyers considering Ashley Furniture, be cautious of similar promotional events and verify pricing carefully to ensure you're truly getting the value promised.

Finally decided to go shopping for a new couch since my three year old German shepherd has taken over my couch. After previous satisfying purchases at Ashley Furniture in Brooklyn, I stopped by to see what they had to offer. Like Goldilocks I sat on every couch that caught my eye and provided my commentary. “Too soft” “not firm enough” “my colors aren’t avail” until a reclining sectional was suggested to view. Hesitant I said ok. I fell in love the first moment I sat on it. And the additional large side chair sealed the deal. The delivery of my new furniture will be the week after purchase. Isn’t that wonderful? I had the most patient salesman ever. I forget his name but he’s from Serbian descent. A very nice man. I’ll be returning for end tables!!! Thank you Ashley Furniture in Brooklyn. I will be returning for more purchases.❤️

Andrew was pleasant, knowledgeable, considerate, and very helpful! Fantastic customer service 👏

Great selection. Staff was welcoming, informative and not pushy. We worked with Scott and Tash

Aleks did awesome!!

Great service !

Andrew is a great salesman & he made sure l was happy with my purchase .

Her service is beyond words! Just know I would gladly come back to Ashley and Tash!

Alecks, was an angel on our side throughout our transition from NY to Cleveland. He was available to answer all questions and choosing our furniture, May God blessed him abundantly. Appreciate you Alecks

Service excellent and very happy with my purchase.

Tash was very professional and helped us purchase the dining room table and chairs we wanted for a great price!

Quality furniture at a great price . The staff was very professional !

From the time we walked in the door until we left the employees were wonderful. They took their time and addressed our concerns about the quality and measurements of the furniture we had picked out.

My sales person was Scott. I received excellent care, never had it so good... Awesome wonderful sale person. Explain every detail to the fullest... And when I need more furniture, I will return to Ashley Furniture. Thank you Scott for being my sale person your the greatest. Sharon Sawyer

Tash was our sales representative and she was amazing!! She was patient, helpful and went out of her way to answer all of our questions. We would definitely recommend shopping at this store and specifically asking for Tash to help! We will definitely be back in the future and are very happy and excited with our new sofa set purchase for our living room.

the sales guy was very personable and helpful without being too pushy and in your face! made me want to buy furniture even more. went in just to look/ get some ideas and left with a new entertainment center getting shipped!

Excellent and I mean Excellent

Awesome employees. Everyone is very helpful . THANKS for Serving me.

I made a purchase a few days ago. The sales personnel Mile was very patient, gracious and kind. Five stars!

They were efficient and very kind. It was a great experience

Stopped in yesterday and had a great experience. Worked with Tash who (1) knew her stuff (a rarity in retail nowadays!) and (2) was super nice & professional. We ended up not being able to buy anything b/c the store didn't have what we were looking for but will certainly head back there the next time we have a need.

Needed to purchase a recliner on very short notice. The sales associate was able to get me set up with one that was in stock at the warehouse and I was able to pick it up the day after. Many thanks to them!

Joseph was great to work with. He was knowledgeable, had a sense of humor, and helped assist so the process was quick and efficient.

Attentive, professional salesperson.

Great service, great prices, and great merchandise.

Aleks was wonderful, he helped out so much. And very caring to my needs. I would tell everyone to go see him..

Rhonda very delightful and helpful

I love the store and the employees very helpful I love my new couch

Rhonda was extremely helpful, patient, and went out of her way to make a great deal for us.

Pablo was nice and supportive and really listened to me and my situation.

Very personable and helpful

Cory was very knowledgeable and helpful with the mattress I purchased

Pablo was very helpful and friendly

Tash was amazing she was so patient with us and helped so much. We were able decide on a beautiful couch couldn’t do it without Tash !!

Great experience. The salesman Andrew was very knowledgeable. Helped us through the process. Also, he is the nicest man. You won't be sorry asking for him as your salesman.

Although things did not work out on my purchase I was very satisfied with the service.

I purchased the Lindyn 5 piece sectional and ottoman. Rhonda was AWESOME to work with on this purchase!

Was willing to negotiate a very good deal for me

Very good experience. No-pressure environment and super helpful. Worked with us politely and respectfully.

I had a great experience at Ashley’s! I found the item I needed before I knew it existed. I went perusing book shelves but instead found a Hall Tree that fit my needs perfectly. The staff were accommodating and friendly.

The staff was very friendly and helpful. The store was amazing, I saw so many things that i am considering for future purchases.

Andrew C was the best salesman a customer could ask for and answered every question I had to ask about buying a couch

Good with helping us find what we was looking for.

Great service, salesman Mile was perfect

Excellent customer service and got us in and out in a timely fashion. 10/10

The salesman was very helpful yet not pushy which I appreciated. He was always in sight and available when we needed him!