Ashley Brooklyn, OH
Turning houses into homes is our mission at Ashley in Brooklyn. We built our store in Brooklyn so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, Michelle Thompson, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Brooklyn near Lowe's. We’ll be waiting to help you turn your house into your home!
Manny is literally the best! I recently moved up here and needed a bedroom set and he went above and beyond for me! He’s sweet, understanding, and cares for everyone that walks in the door! If you come ask for him you won’t regret it! Thanks again Manny!!
Didn’t call to schedule the delivery of my items. I got a 1 day notification. Then when they get there to drop off (which I paid for my items to be put together) they tell me they don’t do that. Then I get a call from another person wanting to “drop by real quick” to see if he can even put it together because he doesn’t know how. I’ve been calling Ashley for 2 days now and no one can seem to help me. They can take my $1700 really quick. No one will even call me back. Very upset with the whole situation. I should have know by how difficult it was to order the items that it would be like that for the whole process.
My whole experience with Ashley has plummeted since the moment they took my money for a couch 8 months ago. They give unreliable updates on when delivery is expected. Their customer service text line dodges questions about their cancellation process and keeps from giving any specific status on your order. Instead they try to placate with you with the old “Well you could go somewhere else but youll just be waiting longer!”. Finally get told its ready to be delivered but I only have TWENTY FOUR HOURS to respond or theyll “reallocate” my items to the NEXT CUSTOMER. Oh, and Ill have to pay a fee. Well, that seems totally fair. So we tell them we are ready; they schedule delivery for A WEEK LATER. It’s laughable at this point. Im given an estimated time of 1 pm - 4 pm. I call the delivery line at 4:10. Im told Im delivery 11 and theyre at 8, delivery will be around 5 pm. Well its 7:50. No couch. Delivery call center is closed. No response from text line. And. Still. No. Couch. Update: I get a auto-text at 8:21 that delivery will be in approx 10 min, only for the dispatcher to call me (wait, I thought you were closed?) and say theyll be there closer to 9:30. Couch delivered 10:20 pm. Now, I dont blame the delivery guys. I blame the carelessness of the scheduling department. My experience with them has turned me off entirely from this place. I hear Bobs Discount Furniture is better.
I would not recommend this store to anyone. Me and my wife went in looking for a Television stand for our new home in Parma. We knew exactly what we wanted and found exactly what we wanted for a decent price as well. The sales person told us that there were some items on the show room floor that were back ordered or were high demand products so delivery times may be a bit delayed. She took the item number and checked the status on our particular piece of furniture we wanted and found that it was not back ordered or a high demand product which she said was a good thing cause we would get it faster. On our warranty and delivery agreement which once signed is a contract that they have a copy of, there is a printed portion saying that estimated furniture delivery time is 12-18 weeks. Our sales person assured us that because our product was not back ordered or in high demand that our time would be 1-3 weeks minimum which she wrote in pencil at the top. This was back on December 30th 2021. It is now April 15th and I still do not have this piece of furniture and of course I am past the 4 week mark where if I now cancel my order I am out $700 and dealing with their customer service department is a joke. I have expressed my concerns and frustrations with this and all I am being told is the sales person should not have promised us that short delivery window. They have offered apology incentives like $50 off my order or a $75 gift card towards a future purchase but we will never be going back here again.
Tyler was very helpful and patient with us!! We were able to get a sectional, two end tables, an ottoman, and a tv stand with fireplace insert for just a little bit over our goal to spend!!