Ashley Store | Canton, OH 44718
Ashley Store
Store hours
Open today: 10:00 AM - 06:00 PM
About Ashley
The Ashley Store in Canton, OH represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Turning houses into homes is our mission at the Ashley Store in Canton. We built our store in Canton so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at the Ashley Store, Area Manager, Eric Centea, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 234-360-3911. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Canton, five minutes away from the Pro Football Hall of Fame, right next to Bubba's 33. We do put the football games on Sunday, so you don't have to worry about missing the game to shop. We’ll be waiting to help you turn your house into your home!
Customer Service
What our customers say
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James was very helpful & made sure we found everything we needed. Great shopping experience.
Lisa was the best! It felt like I was talking to an old friend. The couch was a bonus too!
Not high pressure. Let us shop with out bothering us.. great value...
I had an amazing experience at Ashley’s and Lisa played a huge part in that! She talked me through multiple different sofa and chair options, she was so knowledgeable, patient and kind! I live closer to the Ashley’s in Montrose, but I went to the Canton location because of Lisa, and will continue to do so! Thank you!
Amber Kay was great and we had a wonderful buying experience
We worked with Amber and she did a great job helping us pick out just the right items for our house!
The sales associate was very personable and extremely helpful. He made the entire experience fun! (Honestly, he deserves a gold star! . . . or a free lunch from his boss). Also, the products at Ashley are very nice - good quality and aesthetically pleasing. We have purchased multiple times here (4 sofas and 1 mattress), and have always been very pleased with the selection, customer service, and delivery time. Highly recommended!
It was flawless!
Lisa is very nice she help me out with all her heart .
Brian was very helpful in showing us mattress sets with features we were looking for and then some. No high pressure. We found an adjustable style mattress that was perfect, got a great deal and generous ‘sleep trial’ to be sure we’re satisfied. Great experience!
James was great and very helpful for our family!
Handled everything over the phone. Didn’t even have to get off my couch to order a new couch!
Dave was great helped me get the furniture I was wanting and delivery expected just in time for the holidays.
Amber Kay is the BEST!!! Give her a RAISE 😊😊
Hilariously DISGUSTING prices for fake furniture
The salesperson was great to work with and very helpful.
Great experience from start to finish! Walked in and was greeted kindly. We walked around the store and didnt feel any pressure to purchase anything, even though we did. Their salespeople and products are top notch.
We had a great experience shopping for new furniture. Amber was amazing to work with, she really helped us with our decision with no pressure! We originally went in on a Monday without making a purchase, when we returned the following Saturday she remembered us and all the details we had shared about our home and the things we wanted! 10/10 costumer service! The store was very clean and well organized. We couldn’t be happier.
Easily spend an hour trying out different seating for rooms
Rob was amazing!! Great service and great delivery advice!!
Emily was awesome!!! Super helpful and took her time while we decided on which mattress to purchase.
Emily was a great help! She took care of my needs and got me in & out without any issues…
Lisa was fabulous! She greeted me as soon as I walked into the door. She told me about the black Friday sales going on in the store. I told Lisa what I wanted and she took me right to it! She was not pushy at all. Lisa had a lot of knowledge about the furniture. She made my transaction seemless! Very kind and respectable lady. I would love to come back and purchase furniture again with Lisa! I cannot say enough nice things about her. Sincerely Heather Smith
Our salesperson, Amber was amazing. She assisted with every step and we were able to purchase our furniture at the best price possible and hassle-free. Thank you, Amber!
Great help for what we needed
Decent furniture for a fair price
Worked with sales rep James. He was very friendly and I didn't feel any sales pressure from him at all. Very pleasant experience.
Enjoyed my sales lady. She looked for a product that they didn’t have in the sales floor and found it. She was able to build what I wanted and it was on sale. !!! Will Go back when we are in need of other furniture!
James was the Sales Person who helped me with my Sofa and Barstools purchase. He was so Friendly, Courteous, Knowledgeable, Professional and understood exactly what I was looking for. This was a big purchase for me and I was so pleased that James helped me pick out my items. The Canton store is well organized and the Furniture is displayed very well.
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James was a doll to work with! Highly recommend this young man!!
Everyone is friendly and we got a great deal! It was my first time purchasing furniture from Ashley. Ask for Amber Kay, she’ll take great care of you.
Seth is great to work with - great options and very helpful.
Emily was exceptional, great personality, and extremely helpful! We will make sure to get future furniture through her.
So for a furniture store. They don't even carry a king bedframe. Wth
We are purchasing a sofa and 2 reclining chairs from Ashley. We have been to 2 different places and Ashley furniture is so much better in Quality, Price, and Services. The only place I will go to now.
Seth demonstrated a high level of professionalism and expertise.
I was shopping for a dining room set and Brian McDaniel was very helpful and knowledgable about all of their merchandise. Thank you for all of your help.
It was an easy, uncomplicated, wonderful experience! Thank you Ashley!! It is our fourth time to buy furniture! And it will be delivered Friday!!! Exciting!!
Lisa fowler was really patient with us with what we looking for. She helped us with everything
We have had such great experiences at Ashley! Emily is AMAZING to work with and will go above and beyond to make sure you have the perfect set and layout!! ❤️
Amber was great! I told her what I wanted and she knew exactly what to show me! We purchased a mattress and living room furniture with her and she made the whole experience quick and easy! So happy with our experience there with her :)
Salesman was very friendly and knowledgeable. Purchased the sofa and recliner at very reasonable price.
Donna Did a fantastic job getting what we needed. Thank you.
My fiancée and I have been looking endlessly for some nice furniture to no avail until we came here! James Zoller was the perfect person to help us out. Not pushy or breathing down your neck like most typical salespeople are and it was super refreshing and made us adamant on wanting to make our purchase with him. We looked over tons of couches and he did a lot of research to make sure we found something that we loved! Would highly recommend coming to see him for any of your furniture needs!
Had a great experience here today, Lisa was a huge help in showing me around and helping me with my finance options. A beautiful show room and it’s very nice kept.
Very knowledgeable and experienced salesman. No high pressure sales. Highly recommend.
We always have an amazing experience here with Lisa, Lisa is the bomb. She makes sure her customers are taken care of. She listens to them very very great customer service she goes above and beyond 10 out of 10. Definitely recommend Lisa.!!!
Very nice place to shop for furniture. Robert Goodwin was very helpful answering my questions without being pushy to buy something. I will return to Ashley for my next furniture purchase.
Great customer service not one time did I ever feel pressured to buy anything
They had some real adorable and cute options. James was extremely kind and helpful. He helped explain things very well to us first time couch buyers! I would recommend this store to any friends in the market for a new couch.
James was extremely helpful. Not pushy. Answered all my questions. Was able to get what I wanted.
Staff very helpful and friendly.
Amber Kay assisted me with the difficult task of selecting an apparatus to comfort my hind quarters while I watch Paw Patrol after work. I will undisputedly return to this retail establishment for any and all of my future furnishing requirements. Gen Z interpretation: This crib is totes sick bro, get your couch and stuff here for real.
Lisa did a tremendous job.
Very polite and very helpful. Well aware to guide to get the product I wanted
Emily was excellent!!! Very pleased with the service she gave us. And a very pleasant person, wasn't pushy and was very helpful!!!
Friendly staff. We were in a hurry and our sales associate made it quick and easy.
Everyone there was great. But huge shout-out to Rob, he was an amazing salesman. Professional, courteous, and went out of his way to help us get the best deal possible. I will be coming back to see Rob for my furniture needs
Helpful, fast,and friendly. Love this store and the people here. Amber is fantastic.
James was great. He explained prices, demonstrated durability, and Ashley’s quality.
Lisa was great! Super friendly and helpful without being pushy. She was a delight to work with and really took the time to help us find what worked best for us. I’m so excited for our new furniture!!
Ashley in Canton, Ohio has been wonderful to work with! We personally would never have gone to this location without the nudge of a local furniture store who told us that we could “test” the couch at the Canton location and come back to the local location to purchase it for cheaper. Ashley in Canton price matched, provided excellent customer service and did everything over the phone fairly quickly for us! Even got a better delivery date. Can’t wait to get our new couch!
I came into ashley furniture for a new bedroom set and a mattress on 8/26, and I had such an amazing experience! Amber was extremely helpful and so kind! She made sure I was trying out all the mattresses in supine positions and was very patient while I was making my decision. It meant a lot to me that Amber kept my two year old busy by putting her onto the mattresses to test them out with us and she kept her busy playing with stuffed animals throughout the store. I had an amazing experience at ashley furniture, Thank you Amber!
we are so glad we chose Ashley Homestore for our bedroom & living room furniture. Brian our salesman was so helpful and knowledgeable which made our experience less stressful. Brian had us lay on a therapeutic mattress we feel in love , he surely made our day. we went through a house fire December 17th & lost everything so we are super excited to get back into our home with our new furniture.
My family and I had Amber Kay help us the day we went in. She was amazing the entire time. She was personable & explained everything to us when we had questions. She made the experience fun rather than stressful.
Came into the Ashley store tonight and we were greeted immediately by Robert Goodwin. We told him what we were looking for and our price range and he provided excellent service while keeping us at our budget! He was a pleasure to work with and the Sales Manager Amber was also very friendly in helping us get the financing we were looking for! Thank you both so much!!! We will be back for any future purchases!
If you are looking for a new couch or even bedroom set go ask for Robert Goodwin !!! He provided the best service while listening to our wants and needs!! Definitely will be back if I’m ever needed any other Furniture needs!!!
If you are shopping for furnature, beds/mattresses give a look at Ashley. Amber took really good care of us today. She will have our business for future purchases.
The entire crew here was great. Brian helped us , along with Aidan and Amber. Everyone in the store was energetic , welcoming and beyond helpful. If one person didn’t have an answer the other did and the teamwork was great. Thank you!
Lovely customer service from Tyler Newsome. Came in and had a great selection to choose from. Great to have the option of white glove service. Side note they don’t deliver clearance, but the prices make it worth the sweat to do it ourselves
As returning customers, we were, once again, extremely satisfied with James and the rest of the team at the Canton, OH location.
Recently purchased beautiful couch from Ashley's with help from James. After looking at several local furniture stores, we finally found the perfect one that could accommodate our large family. James was attentive, listened to our concerns and made sure my husband and I left his store feeling good about our purchases. We purchased on Sunday and will be here by Thursday and we can't wait!
Amber was wonderful and helped me figure out the best of my 2 options. Very informative with shipping and fabric care. Also very helpful in getting me the best price. Thanks!
Our salesman was extremely helpful and top notch We are very excited about our new furniture!
Donna was great!! My husband and I had a really nice experience today at Ashley. Donna was informative and attentive….spent a lot of time with us along the way. We are excited for our new furniture.
Robert Goodwin was very informative and helpful when working with us.
Just wanted to leave a review, We had James as our sales guy and he went above and beyond to make are purchase happen we couldn't be more happier
Found everything on Ashley website much much cheaper - called and they’re adjusting my bill supposedly - if I hadn’t found it cheaper I would have paid hundreds more
Amazing service! Amber was fantastic.
Highly recommend Emily!! She has an amazing eye for how to design and layout your new furniture! Go visit Ashley in Canton for the best experience :)
Seth was amazing ! He was knowledgeable but not pushy and made the process smooth. Thanks for your help Seth and we will definitely be back for our furniture needs❤️
Lisa was great.
Amber was amazing and helped us find everything that we needed and made sure we got the best deal! Looking forward to working with her and Ashley again in the future.
I highly recommend Ashley Furniture in North Canton! The staff are great, they have great prices, and a one stop shop for all your needs. I highly recommend Rob! He's wonderful to work with, professional, and willing to help with whatever you are looking for!
Emily was extremely helpful & patient with us while choosing out our living room furniture!
Awesome service and great prices
Emily did an amazing job. She was so helpful and answered all my questions. Got me in and out with exactly what I wanted at an amazing deal.
Donna is rockstar!
It was great. Lisa Fowler was fabulous!!! Very helpful and patient with me as I roamed the store seeking items for my new 3-season room. I found a beautiful love seat, two side tables, and two cute floor puffs to use as my coffee table….a first for me. They had a 25% off sale on everything so I made out great. Again, Lisa was wonderful. Thanks, lady!
Amber was very kind, professional and helpful! I will definitely be back! I am sending my friends and family to Amber!
Great service ( sales person “ Amber”. ) - I am very satisfied with my experience with buying a leather sofa - chair/ ottoman
Lisa was a great help in showing what is available in bedroom furniture! Going into assisted living is not an easy transition, and she helped my sister take a big step in the right direction!
We saw a large selection of couches and found the perfect couch and loveseat set. James was top notch to work with and made the process seamless.
I had a great experience with Lisa at Ashley Furniture. She was friendly and professional, not pushy, and helped me place an order over the phone later the same day. The whole process was very simple. She also price matched another store so we got a great deal. We are excited to have our new chair delivered!
Had a very friendly sales person, with no high-pressure sales, answered all my questions and walked me through the process! I have used Ashley’s Multiple times and every time has been a pleasant experience
Very helpful workers great experience
My fiancé and I came in looking for a couch. Amber (sales manager) was extremely helpful and knowledgeable. Not only did we purchase a sectional we also bought dressers, nightstands and an outdoor table/fireplace and chairs. We are so excited to have it all delivered. Thank you AMBER!
We had a such a great experience with Emily at Ashley's. She was really friendly, and she really listening to what we wanted for our home. We will definitely go back!
Rob was absolutely amazing. He made the whole process super easy and painless. 10/10 would recommend for any furniture needs
James was our sales person. He was personable, and professional. He thoroughly answered all of our questions in a no pressure atmosphere. We will definitely shop here again.
Great service at store and delivery.
I stopped by to look at a new living room set. As I was looking around,Lisa Fowler asked if she could help me find something. After I told what I was looking for, she was a tremendous help. She wasn't pushy & was respectful of what I was looking for. After about 20 minutes or so, I found what I wanted & Lisa was really great with filling me in on all the details of the furniture & delivery,etc. Great sales person! Thank you for your being there at that time. Bill
Rob was awesome! He was very helpful and got us a good deal on a great product!!
Amber Kay was great! Very helpful
Had a crazy request moving from NY to Colorado and wanted to get a couch we really loved from Ashley. Amber took great care of us and went out of her way to help.
Lisa was so nice and helpful with our purchase. Thanks again!
Both the salesperson and the manager went out of their way to help me select and make the sale.
Ashley Homestore was my last stop but it should’ve been my first. Amber was super helpful in finding exactly what I wanted. I highly recommend shopping here.
Today is July 12, 2024 I've been wanting new furniture but wasn't sure we're to go. I first visited all the trouble spots in town , bad furniture and the sales staff thought they were used car sales folks trying to tell me what I was gonna but. That didn't settle well with me. So I had one more store to visit Ashley's furniture store .So I went in there to window shop when a lady by the name of Lisa came up behind me ,she introduced herself in a professional manner.She saw I wasn't happy so she gave me some space.so I walked around as she softly and quietly spoke to me .we walked a bit then I st well we met up on the other end and Lisa took over doing her job .She is the kindest ,sweetest sales person I ever felt with.she let me pick what I wanted with no pressure. If I was boss she would be promoted with a raise . We need people like her don't let her go ,she's one in a million Thank You Lisa for helping me find something I could be happy with.
Lisa was great, went above and beyond our expectations. Made sure we were happy with our choices, prices are great. I recommend this store and Lisa highly!! Thank you for your kindness and help!!
James Zoller and Amber were both very knowledgeable, professional, and enthusiastic! We bought a couch from Amber at a great price and then came back a few days later for a dining table and chairs. James worked to combine our deliveries and made the whole process so easy. Ashley customers for life!
We went to the Jackson location to find a new couch and the sales rep there was very friendly and helped us to find exactly what we were looking for at a great price.
Excellent service !! Seth was our sales person! He was amazing, very knowledgeable, very helpful ! Great experience! Good quality furniture at great prices !
We appreciated all of ambers help! Very knowledgeable and friendly
Seth took tome to explain all details of our purchase. He was very professional and took time to help us pick out different chairs from another collection.
When I walked in for a bedroom set, I was greeted by Rob and was very happy with how experienced and professional he was throughout my entire showing there. I appreciate his willingness to listen to exactly what I was looking for in terms of my dream bedroom setup. I have found my one and only furniture representative from here on out. Best price in town as well.
Everytime I'm looking for any type of furniture or patio stuff I always tap in with my guy Rob at Ashley furniture. Super professional and not just the run of the mill sales type tactics being used.. dude just always looks out for the customers needs, plain and simple 👏
As always I had great service and left with great items!! Thanks again!!!
Rob was extremely helpful multiple times got me the best pricing and got my bed and couch delivered quickly worked around my extremely busy work schedule! And also followed up a month late to make sure I am happy with my purchase thank you!
Robert was very knowledgeable and helpful would recommend him to anybody go see him for your furniture
Robert was very helpful in finding my wife and i the bedroom suit we loved highly recommended to go see him very professional and knowledgeable
Rob was by far one of the best sales men I have come across. He was very professional and straight forward, got us the furniture we wanted and at a price we couldn’t argue with. You can tell he genuinely likes helping people and make sure they are satisfied at all means. Thank you for your time and effort in helping us complete our home with our new furniture. Much love! Keep up the amazing work!!!
About a month ago Robert provided amazing customer service and saved me a trip into the store (which is a hour drive away from me). He displayed active listening to understand my needs, With an outstanding scene of humor. He was also professional and personable! I wish him a profitable future, Hes always displayed the type of qualities that draws new business, new friendships and retain customers that are like family
Rob Goodwin is an excellent store representative. Very helpful, polite, in-sightful, all around great furniture salesman. High recommend him to anyone looking for furniture.
Rob Goodwin is hands down best salesman around. If you’re looking for new furniture, I’d go to Rob for all your future needs.
Rob is fantastic, he helped me find the perfect couch for my living room! 10/10 customer service!
Lisa is amazing! She helped us find our couch and was very patient while my wife couldn’t decide lol. Definitely recommend her and Ashley’s.
Super helpful. They don’t hover around you. As soon as we walked James directed us to exactly what we were looking for, and haves us rundown on sales.
Very very kind people! We just got a new build and they were even trying to help us find painters! They rock!!!!
Seth was very helpful and friendly. We picked out a nee living room set with tables.
Great sales staff and a great piece of furniture
Seth was awesome!
Great prices and great customer service!
I have been shopping around for a while for my daughter's first big girl bed and Ashley had exactly what I was looking for. Seth was an excellent salesman and very helpful!
My husband and I ordered multiple new pieces of furniture for our new home and we are very happy with the selection Ashley offered! The ordering and scheduling process was super easy and the delivery dates offered worked well with our schedule. Staff was super friendly and helpful.
When buying our patio furniture we had we had the best sales man.. Seth! Not only was he super knowledgeable, he was fun to chat with and you can tell is incredible at his job! From the moment we walked in, we felt like family with the way he treated us, and he was able to answer all of our questions, and if there were questions, he did not know he found them for us! He gave us a great deal on all of our furniture needs and was very transparent! He even got us a great delivery window for our furniture!! We are so excited to buy more furniture from Ashley’s and always be able to call Seth to help us out with the best purchase! We will for sure be back to Ashley’s to give Seth more sales! Thank you, Seth for making us feel like family and helping us find the perfect patio furniture for our home!
My wife and I had an incredible experience from the second we walked in. We came in looking for a couch and left with much more. Our experience felt personal and tuned to our needs. The pieces were made with quality materials and the warranties and discounts they were running could not match their competitors. We shopped all around town but chose Ashley and we’re glad we did!
James Z. was exceptional in his customer service of assisting me & my purchase of 2 recliners. Very friendly and knowledgeable!! Very pleased, thank you James
James Z was very helpful and polite. He made are visit painless and inviting.
Amber was extremely helpful!
Worked with Emily, she’s incredibly knowledgeable, kind and patient. Originally spoke to her in January about the Rawcliffe sectional and was finally able to purchase from her in June. Thank you!!
Robert was very helpful and just fantastic. My daughter is very excited for her new bedroom set.
Service is great, our sales rep was helpful!
My experience at Ashley Furniture was great! Emily was available to answer questions in a personable and warm way! I will definitely be back!
We had visited Ashley Furniture was greeted by Emily Shelter who has been nothing short of outstanding, helpful and a great friendly face. She made the process very easy and an enjoyment. Customer service of this calibre is hard to find nowadays so props to her and the team at Ashley
Cool new technology shows your pressure points while laying in a showroom bed and what the sleep number can do for you. Paid more than I wanted to for one, but if I finally get better sleep, my quality of life will improve, and I may be more productive, meaning more paychecks and fun!
I have been to 7 other places today and my experience was beyond horrible. I walked in the door here and literally you guys could have sold me a fried bologna sandwich for $5000 and I would’ve financed 2 of them. This was the easiest and most fun I have ever had buying anything! If I could give 10 stars, I would!! Thank all of you SOOOO much for helping me today!
Amber was tremendously helpful, timely with communication and made what I feared would be an experience I was dreading actually fun! She made everything easy all I just to do was pay! Highly recommended!
We had a great experience!! We replaced the furniture at our local coffee shop and were thrilled with the customer service and price! Thank you so much!
Lisa was so helpful when we were looking for a mattress. She went above and beyond to get us what we needed for restful sleep. I would highly recommend the store and Lisa Fowler. I will continue to shop there in the future.
The whole staff at the Belden location is great, but I had the pleasure of working with Emily Shelter personally. I came in with an idea, and Emily made it happen. She offered suggestions to the style I was looking for and added accents to the pieces to give me a better idea of what I could do with my choices. Thank you, Emily!
They were very helpful and accommodating.
Great customer service. Walked in to look walked out new bed owners.
James was very helpful, friendly, and patient with us!
Great sales staff… friendly and no pressure. We will always continue to shop there 😊
Lisa at the Canton store on Dresser is awesome. She really took time with me. She is really patient and answered all my questions before a big purchase. Thank you Lisa!
Great experience with Emily!
Seth was absolutely amazing at helping me find everything I needed, then some!👍🏻 He was very professional, courteous, attentive, answered all my questions, concerns,and fulfilled all of my needs for my living room and bedroom set. Outstanding job, Seth!!!🥳 I give him and the staff at Ashley’s 10 stars!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Garry Tisevich
Just bought a purple mattress. The salesman's name was Seth. He was a very very nice young man. He answered all my questions. He knew what he was doing. I would buy something from them again.
James went above and beyond to make my sale happen!!! We will shop with Ashley Canton again! Thank you James!!
Lisa was very helpful and did her best to make our furniture shopping experience successful and enjoyable.
James was the best ! I was looking for a mattress and bed and he helped me find the perfect one . I couldn't have asked for better service . Thank you James !
Awesome place! Got a good deal for sure!
Came in to the store with a specific need and a short timeline—James got me all fixed up in no time. Happy customer here.
Wonderful, no pressure customer service from Lisa. Flexible delivery schedule and great variety of furniture.
Eric provided stellar customer service and saved me a trip into the store (which is a half hour drive away from me). He displayed active listening to understand my needs and was a solutions driven problem solver! He and his team were professional and personable! I wish them a profitable next two quarters because they already display the type of quality draws new business and retain customers ❤️
The lady was very helpful and very friendly . She also listened and showed us multiple couches in our price range .
Lisa was great to work with! Made it easy fun and friendly
Got my king size bed from here it was very effortless and delivery and set up went smoothly.
We were immediately greated which is usually a huge turn off, but the associate listed to our desire to do a quick lap and see if we saw something that sparked our interest. He gave my kids a fidget toy & turned on bluey for them making our experience easier. He was easy to work with, got us the couch and love seat we’d been looking for and made it a quick, enjoyable and easy process.
We had a wonderful experience randomly stopping at the Ashley store in Canton! Our sales associate was friendly, accommodating and held us find all the furniture we needed to complete our rooms!!! Looking forward to our next opportunities to upgrade Master Suite!!!
Not happy with sofa we purchased, but customer service is very helpful.
Had such a great experience! Kate and the rest of the staff were really kind, patient, friendly and helpful. Would definitely go back to buy more furniture!
Robert Goodwin was very knowledgeable and easy to work with.
James if a fantastic salesperson and very good to work with. Love the store and the selection. We will continue to see him to help furnish our house.
We had a great experience at Ashley Furniture working with both Robert and James. They were very knowledgeable, helpful and informative when finding the perfect sectional. Robert took the time to listen to our wishlist and guided us through the entire process. We highly recommend Ashley Furniture!
Went to Ashley’s furniture on dressler in canton . I was very impressed with my salesman Rob Goodwin . Got us in and out and was very knowledgeable about the products he was selling . I’d recommend him to anyone that walks in to buy some furniture.
I’ve always had good experiences at Ashley’s stores. This time was a treat, James was most helpful, the best in customer service. Ask for him for a great deal. Can’t wait for my new furniture to be delivered. Thanks for being awesome.
Easy process in ordering, thank you.
Items nicely displayed & friendly , helpful sales associates.
Rob is awesome. He helped us pick out the perfect couch. Gave us a great deal!
Lisa is an amazing sales person. Very personable and helpful. I will definitely come back to your store.
We just purchased a tempur-pedic bed at Ashley in Canton. We have never had one before and Lisa helped us so much, she was very knowledgeable on everything we would need. She spent so much time showing us pillows, and sheets, down to adjustable frames. We enjoy the whole experience. It is an absolutely beautiful store. Thanks Ashley, (and Lisa) we will be shopping with you again.
Amber did a great job of showing us all our options for couches and reviewing the different sales and promotions. She was also very helpful in discussing decorating options.
Very nice and friendly
Brian helped me order my desk over the phone and made it a quick and easy purchase for me!
Lisa was awesome and very helpful and Knowledgeable
It was a good deal and delivery and installation went smoothly. I was disappointed that the warranty, which would be refunded to you if not used, included small print that says the refund will be a store credit. That fact was not disclosed during purchase
We had the absolute best experience at Ashley. I ran in to check out a few things, before deciding and the manager was so helpful and even got my number to keep in touch. We went back that night and were met again by the manager who walked around with us and helped us for 2 hours. The help and knowledge was unmatchable. Amber helped us get the best deals possible and even helped match furniture with pictures of our new home. I would absolutely recommend Ashley Furniture to anyone.
Courteous salesman, James Zoller.
I purchased this recliner 3 weeks ago, the seat is collapsing within 2 weeks. I contacted them & now they want someone to come out & try & replace the seat. I am NOT happy. I would have thought after only a few weeks they would at least offer to replace the recliner, believe me, the recliner was NOT inexpensive. Thanks so much Ashley :o( UPDATE: Now I am told it could take weeks to even get repair, so here is a chair I cannot use that I purchased only 3 weeks ago.
The amount of understanding and knowledge the staff has is absolutely amazing. They don't try to "impress" you with high dollar items, instead they listen and then try to help point you in the right direction. Thank you Robert G for everything!
I had a great experience buying a new sectional from Emily at Ashley Furniture! She knows the wide range of selection perfectly and was able to direct me to many options within my vision. I’m so appreciate of the quick and easy transaction!
Seth was Amazing ! Super helpful and respectful! Happy with my purchase.
I LOVE ASHLEY FURNITURE! Amber Kay was the best to me. She listened to my situation and needs, pointed me in the right direction and was there thru the whole process. I felt no pressure in buying and she was super knowledgeable. She knew everything about everything! You know I will be back when I need anything else for my home and i will be calling first to make sure Amber is there. THANK YOU Amber. YOU ARE THE BEST!
I love Ashley's furniture. They are so nice there.
Salesperson was very knowledgeable & helpful. She did not hover over us, gave us space & time to look around.
James was very helpful and extremely knowledgeable with all the products that Ashley carries. James helped us pick the right bed for us and was very patient with all of our questions. When we were in the market for other furniture for our house we will definitely return to Ashley‘s for purchase.
Robert was a great salesperson and related very well to his customers.
The sales person, Lisa was very experienced and demonstrated humility, zeal’ and confidence in her sales approach. She answered all my Questions and offered many suggestions and recommendations. A sales professional!!!
Robert was great, helped us and told about extra warranty which We are so glad to have
Good furniture good prices and Rob our salesman was very knowledgeable and helpful
Love the Canton location! James is always on top of things. Running around helping other sales people and customers. I'm a repeat customer.
Wonderful customer service. Would buy from again.
Easy to deal with , great staff
James was very helpful
We had a great experience in your Canton store! James was very helpful! Would shop here again.
Lisa Fowler is the best, great experience. (And I can’t stand this type of shopping)
Excellent customer service as always.
We had an exceptional experience getting furniture with Lisa Fowler's help. Lisa was very helpful and patient. Definitely not pushy for the sale which made us want to come back. I would highly recommend shopping at Ashley Furniture in Canton and especially with Lisa
James was kind and generous with my assistance today while buying a new couch. He serves with enthusiasm and excellent customer service skills. Thank you and can’t wait to try my new couch!
Was ery helpful and nice
Brian went above and beyond to help us get the Purple mattress and accessories we wanted, beating the price of Purple directly by $200 and 0% free financing for 24 months! I couldn’t be happier!
The sales team here is awesome! Amber went above and beyond to help me in a timely manner and answered all of my questions! Not to mention I got a great deal! Definitely recommend !
Made the process completely easy
Always a very laid back store to shop , and yes always buying something
Our sales associate James was knowledgeable and positive Thur the whole experience. More about what we wanted and needed, the professional aspect of orur experience was a 10 out of 5!
James took care of us and did a great job. He was very professional and got us a great deal!
Extremely satisfied, Brian and Seth We’re very Knowledgeable And Helpful had a sense of humor. They deserve a 10 star. Thank you so much guys you’re the best.
I recently moved into a new townhome and need to replace old with new furniture. Rob the salesman at Ashley Furniture was very knowledgeable, very kind and very patient with me! The staff was also very helpful. I purchased my brand new sectional and I can’t wait until it’s delivered. Thanks again Rob for helping me find the perfect piece for my new townhome !
We had a wonderful experience. Our sales person helped us chose the right coffee table and end tables for our living room. She took time to listen to what we wanted and showed us several options. No pressure. That was the BEST part!
Fabulous service and exceptional choices for a recliner for my mother.
Great experience! Lisa was fantastic! She was extremely helpful, courteous and kind. Very accommodating!
Great experience, sales person was great very helpful. Got a great deal.
Staff is very nice knowledgeable and helpful.
Lisa Fowler was the lady that helped me first purchase a leather double recliner with several adjustments, the next day I went in and purchased a television stand with fireplace. Insert that she explained, and made it so simple for me to understand, the next day went in to show my husband the fireplace And Lisa was there again, thankfully, offered us help and advice again, and we walked out that day, purchasing a vanity and mirror and chest of drawers for our bedroom. She was able to lump all of the items together, so I only had one delivery fee and was just so pleasant and helpful that I would go back and definitely just ask for her.
Lisa was very kind and welcoming. She could answer questions respectfully and was not pushy with her sales.
Super friendly staff that went above and beyond to make sure that we got the furniture that we wanted at the best possible price.
Great experience! Emily was awesome!
Unbelievable customer service! Great experience overall.
We were just going to look today. To our surprise the store was having a 40% off sale. Our sales associate was Lisa, she was very knowledgeable and professional and very personable. So with the great price we received and the spectacular sales person we made the purchase. Thanks Lisa!!!
Great furniture at great prices and a no pressure approach on sales. I wish I have found a dining room and guest bedroom set there though.
Awesome store friendly staff great prices
Amber was so helpful and detailed!
Saige was a great help, the process was very friendly
I went to the new store in New Philadelphia today. Sage was an absolute wonderful sales rep . I found just what I was looking for at a price I can live with!
We found exactly what we wanted. James was very helpful. All staff was pleasant and friendly. Will certainly do business there in the future.
Brian was awesome!! He helped us pick out our couch and made sure we will get it in a timely fashion! Can't wait!
What started as a good experience couldn’t have gone worse when I picked up the furniture. They were disorganized when I got there about where I should go then the shipping and receiving guy had a horrible attitude, scraping the furniture on the blacktop, and when I mentioned it because now it has a tear in it he said oh well good thing it’s clearance really piss poor attitude, so I confronted the manager and now I know where the piss poor attitude comes from. She was not very helpful. I’m sure I won’t be back.
Seth was very helpful and understanding. Very nice employees. Thank you.
Excellent customer service
Love love love the Ashley Store!!! Bought most of my furniture there when I moved up here to North Canton, Ohio from Texas. Went to the store & sales rep was so helpful & friendly. Another purchase today already to fill the Music Room. This time on the phone of a glider I fell in love with. Lisa was exceptional & very friendly and professional. This is the store to go to if you want excellent service and great quality products!! (Note: the pics are the reclining sofa & loveseat set, the lamps, end tables & the pull up type coffee table that I bought last year. I get so many compliments on everything!! Can’t wait for glider loveseat to come in really soon.)
Ordered a sectional complete with “No Hassle Delivery + Assembly.” Ashley breached our contract by failing to deliver the furniture on the mutually agreed date. Further the delivery service lied about their delivery attempt, swore, and made threats against me. Ashley diffuses responsibility saying they are sub-contractors (despite this not absolving them of their contractual duty to deliver). Had to rent a truck, incurred other connected expenses, and had to assemble myself, not to mention the arduous hours of calls and correspondence over the 5 days since. Ashley offered remedy by way of refunding the (negotiated) delivery fee, but will not cover the aforementioned additional expenses (born of their breach). I am pursuing dispute resolution via the arbitration process. Very disappointing experience.
Donna at the Ashley store in Canton was amazing. She spent a lot of time with us and make several suggestions based on what she heard me saying I wanted. We were able to purchase a tv entertainment center, end tables and a dining room table and chairs that were perfect! She also spend a lot of time showing me mattresses and explaining the different kinds. Again she asked me questions and listened to what I said when making her recommendations. I didn't intend to purchase the mattress at this time but based on her information I did purchase the perfect mattress! I'd definitely purchase here again and will ask for Donna!
Decently priced but couldn't find my size in the better quality ones as I needed a smaller width dresser
It was good
Very good service Jim Zoller was a great salesman during the whole transaction
Great customer service and selection was good.
The salesman was very helpful and knowledgeable.
Had a great experience at this location. Lisa is amazing. She answered all of our questions and was so helpful. I hate furniture shopping but, Lisa made it so easy. Thank you so much Lisa!
Lisa is awesome! Knowledgeable, relatable and fun to shop with. Will look for her again the next time I shop there. Thank you!
The lady Lisa that works there was super nice and very helpful
Amber was amazing on helping me pick our furniture.
Donna was very personable and helped us find everything we needed
Wow! Amber and her sales team at the Canton Ohio store were so helpful and welcoming. I knew what I wanted as I'd seen the dining room sets on line. Amber showed me right where the items were on the showroom floor. She described the features, helped me remove the table leaf and showed me a few options for a matching sideboard. Then she worked up both the Presidents sale and regular pricing for me to show my husband. The "cherry on the top" was when she let me know if we ordered that day we could have the Presidents sale pricing snd they could hold the items for up to 6 months and have them delivered to the new house we are building. So we won't have to move the beautiful pieces twice. And we will have them delivered right after our new home is finished some time in June. No pressure just GREAT knowledge service. I would recommend this Ashley location to anyone looking for a great sales experience, great service, and great furniture at reasonable prices! Five stars all the way!
Had a wonderful and helpful experience ! Would definitely recommend. Had amazing prices as well
Robert was great.
Amber was very helpful with the whole purchasing process as well as point out discounts.
Shopping with two children can be challenging. Seth was friendly, accommodating, and helpful with all of our needs. He and the team worked with me to help with purchasing, delivery, and reaching the most effective deal efficiently. Very impressed with the quality of the team and products.
Great experience overall.
Professional and knowledgeable
Great experience friendly staff would definitely recommend
Donna was very helpful in helping us find a chair for our nursery! She took the time to walk around the whole store with us and showed us all of our options. We didn’t find anything in store however, she found us an amazing chair on their catalog! Thanks for all of the help!
Amber was great - very helpful .
Emily did amazing finding me the perfect layout for my living room. Plus she got me an amazing deal right in my price range & delivered right on time before my surgery. Thank you for being amazing! This is why I always choose Ashley Furniture.
Amber was really nice, to help me find a recliner and nice coffee table and end for my living room. Thank you , love shopping here.
The staff were very friendly and accommodating to our furniture needs!
Excellent service and knowledge.
Canton store: My sales lady Lisa is always very pleasant and helpful! Lisa is very knowledgeable about products and helps you get the best price. Lisa is also very patient with her customers.
Donna our sales Rep was amazing made things easy and convenient. Once we receive our Sectional we plan to go back for a Area rug or a Table unsure till our Sectional arrives next week
Excellent experience!! Amber was very personable. Her customer service was exceptional! She listened to me when told what I was looking for and with her knowledge we found the perfect couch. Thank you Amber!!!
Very satisfied with the service we received from the sales man that assisted us!
Very personable and knowledgeable
Seth was wonderful - so helpful and explained everything to me. Will definitely go back to him when I need furniture
They were very professional and courteous.
It was ok
I could not have been more pleased. I had consulted Ashley's website before I visited the Canton showroom. When I walked into the store I was immediately impressed. I introduced myself to Seth and described what I was looking for and he immediately took me to the couches which I had described. Seth was very personable and professional. He politely pointed out things incorporated into my color choices which I had not considered. Ashley's was my first showroom to visit and will again be my first choice for future selections. I very highly recommend them.
The sales clerk was very courteous and helpful. No pressure.
James was wonderful..Very knowledgeable and found exactly what I wanted .will go back in future
Amber is simply the best! Went in with the intention to look and get a good idea and ended up leaving with a whole set. She is so honest and genuine and just a delight to work with. I especially appreciate that as a young mixed race couple there was no ounce of judgment or discrimination in any sense. Go see Amber!
We had a great experience at Ashley. Amber treated us like gold and we were in and out very quickly. She was extremely helpful and answered all our questions. 5 STARS!!
I had a great experience and all of my questions were answered and Lisa Fowler was great to work with. She went above and beyond for me, And every other employee there were great as well they all made it a fun experience!
I had a very specific piece of furniture I wanted that was not on the showroom floor. Our Customer Service Rep had no problem finding it online and within 15 minutes I was out the door with a receipt in my hand.
We went there recently to look for a new sectional. The sales people were very nice and not too pushy. But we kept seeing bugs on the furniture, some dead and some alive. It was kinda gross.
Donna was very nice & professional!! She went over the top to help us find what we were looking for! She knows her stuff with out a doubt! Thank you for a great experience.
Lisa was a pleasure to work with. She helped us select the right piece for our spare bedroom. Thank you!
Seth was amazing. I finally found my perfect couch.
Thank you for helping me choose the perfect furniture for my new house...you guys are amazing.
Friendly service and very helpful
Very friendly and helpful...not at all like Levin where not one person got off their cell phone or off their seat to see if I needed any help....thank you
Beautiful selection of furniture with great deals. Seth was very helpful assisting me with the right mattress and delivery for my dad that Is moving this way. Thank you!!
James, at the Dressler Rd location, was very helpful, compassionate and went above and beyond. I’m dealing with a very heart breaking situation and he helped ease that some with his excellent knowledge. I will recommend and use him again in the future.
Erica Philips did an amazing job showing us our options and getting us the couch we wanted!
Great selection, good quality furniture. Our salesman, James, was very helpful, patient and knowledgeable. Definitely recommend.
Seth is a great salesman. I felt real comfortable with him
Lisa was very nice, helpful and professional. She answered all questions in a courteous manner.
ROBERT DID A EXCELLENT JOB ON HELPING US OUT
Seth was amazing to work with! Thank you so much for all your help!
Lisa was so incredibly helpful to us when picking out a couch. Could not have had a better experience! She is the best!
Great fantastic customer support and service!
Natalie was great helping us decide on a couch!
Absolutely terrible. Have been dealing with nothing but issues from this place. Do not recommend ever buying anything from here. They try to make you feel good about the price you’re paying but the service you get is absolutely horrible. Wish I never spent a dime here and will tell everyone I know how my experience was. Would rate 0 stars if I was able to.
We were in search of a new sectional. We needed specific measurements and wanted a specific color. Lisa was more than helpful and patient. She was honest and went out of her way to show us all of our options. When we were filling out our final paperwork, she went through and explained everything to us so we didn’t miss any opportunity with the delivery of the sectional and the future protection of the furniture. It was great to work with someone who went above and beyond helping us decide on our purchase.
Lisa was very helpful and made ordering my product over the phone very easy. She was very friendly and professional.
Brian did a great job showing me options and explaining the difference between the products. He let me demo various options until I settled on one. Brian helped me get a fair price and made sure my purchase was completed. Very satisfied!
Transaction was quick and simple. Salesperson was wonderful.
I had a great experience with Canton Ashley Store!
Allison is the best to work with!!
Emily was very pleasant. I showed her photos of my living room and explained what I was looking for and she took me to the very first couch I totally fell in love with. She knew exactly what I wanted. She was so patient with me finding a chair to go with it. My husband and I both really enjoyed having her as our sales rep. Thank you and can't wait to get our new furniture. 5 stars 🌟
Logan was amazing! He was patient with me until i found what it was that i wanted. Love Ashley Furniture!
Great experience. Didn’t feel pushed and I know I’m going to enjoy my product.
I recently had the pleasure of working with an Ashley Furniture salesperson, and I must say their expertise and attention to detail were exceptional. They guided me through the store, providing insightful recommendations tailored to my preferences. Rob’s friendly and patient approach made the entire shopping experience enjoyable. I highly commend their professionalism and product knowledge. If you’re looking for top-notch service, seek out Rob for a seamless and satisfying shopping experience.
Rob is awesome to work with, helped us out greatly. The environment in the store is inviting and not over bearing with sharks following you around bugging you constantly.
Great experience! Brian greeted us at the door and told us to look around and let him know if we needed help. No one was pushy! Left with a great bedroom set at an amazing price. Very happy.
My husband and I have had great experiences buying our furnitures at Ashley. Most recently we purchased a mattress and Allison Sponseller was really kind and professional, helping us and guiding us to buy the best for us. Great service!
We had a great experience at Ashley! Lisa Fowler was incredibly helpful and caring but also let us take our time in deciding what pieces of furniture we want for our new home!
In 2020 I spent thousands of dollars and completely furnished my new home with Ashley‘s in Canton. It was a very bad time getting supplies etc. but I was happy with my furniture I had to return something and was supposed to have an $800 credit well now all of a sudden they can’t find out Credit! Very disappointed
Emily and amber both were amazing. I would highly recommend going to see them if you need furniture.
Lisa Fowler was my sales person and she did a fantastic job. Always personable, knowledgeable and courteous. I always request her when I visit Ashley. I have bought a house full of furniture from Ashley and referred numerous family and friends.
The impossible was accomplished! Allison helped us find furniture for our awkwardly sized living room. Very happy with our order. Many other furniture stores in our area did not give us this level of service. Thank You Ashley Furniture.
Lisa was very kind and showed me different styles of dining tables. She helped me to pick the Best style. Very friendly, and helpful. Thank you
Didn't find what I liked
I worked with Emily Shetler she was great about helping me to envision the sectional in my space and was very accommodating
We were looking for a specific style of sofa, loveseat and recliner and with the help of Rob Goodwin, we were able to find what we wanted. He was even willing to come in on his day off to accommodate mine and my husband’s schedule. Not many will go above and beyond to do all the searching and work he did to get us what we wanted. Ashley’s always has what we need from dining room, living room, family room furniture to mattress/pillow for us over the years. Quality at a reasonable price!
My wife and I went in to look for a loveseat. Most of those who I found were employees were sitting around on couches and chairs playing on their phones. We didn’t get any help other than the initial one minute welcome from the person at the front door. We walked out after half an hour of browsing and won’t return.
Emily was fantastic at helping pick exactly what we were looking for and at the right price!
Had a great experience with Lisa and she helped us pick our new sectional.
Amber Kay is great she helped me find exactly what I was looking for!
James was a great salesman! He was not pushy and answered all our questions. Would go back to Ashley’s again!
Everyone was super helpful in finding our furniture we wanted!
Salesman James was very helpful and not pushy in any way. The store manager also was great.
James Zoller helped us out and was a fantastic salesperson. Answered all of our questions and was able to get us setup in a timely manner and was friendly thru the whole process. Would come back here to get something from him again
Rob was incredibly helpful, in and out with the best deal very fast.
Great service. Great price. James was very helpful.
I’ve spent weeks trying to find just the right stuff for our basement at the right price point and I’m very pleased with everything and everyone at Ashley‘s. My sales rep was especially accommodating And thoughtful.
James was helpful and informative, pleasure doing business 🙂
I’ve bought from this Ashley’s furniture store several times. They are always pleasant, polite, and very helpful. I always leave feeling like I got the best deal possible!
Emily was a wonderful help and made the whole process seamless!
Great service. Delivery will be quick.
I absolutely love Ashley furniture which is always my first choice no matter what furniture I'm looking for. Most modern styles. Went for mattresses this time...though I think they're in store selection is on the small end. It was the one place I found something I liked. Emily at Beldin was helpful and a respectful sales associate!!!
Sales rep Emily was very helpful patient and smiling with great service
Emily Shetler was a pleasure to work with and helped me get the perfect lift chair for my father and arranged shipping to his residence even when out of state. Great service and pricing.
Emily was very helpful and kind !!!!
Fast, friendly service. Found exactly what we were looking for and the store honored the online pricing ee had printed out.
I thought the Ashley staff was very professional & helpful. My salesmen Brian was very helpful & patient, I had a great experience.
ROB WAS helpful and not intrusive, he introduced himself and was polite However he did not price match my furniture to existing store prices from Bennetts of Orrville OH.with my proof of purchase from them. The bed mattresses we needed to fit our existing spilt Queen bed were not available for a split queen from tempurpedic, we weren't i formed of this even after giving the correct measurements of 79x30. What we got instead were twin xl wrong size unless you have a split king. Tempurpedic doesn't offer a split queen. Found out to late had to wait another 2 weeks after already being about 4 weeks. I have literally had to have everything replaced due to shotty and poor Quality control. Customer service is great 👍 recliner sofa & loveseat, tv stand, fireplace insert, rocker recliner after$$ 9000.00 the product is not good, sadly and I may not be entitled to a refund or price match but really.
Allison was great to work with, very helpful!
Lisa was amazing, and extremely helpful. She directed us to exactly what we were looking for, and didn't even once try to upsell us on anything. Even though we came in on a whim, and were almost about to seal the deal on an entire living room set from Bob's Discount Furniture, Lisa helped us find something that fit us better, something that was more comfortable and more durable, and saved us about a thousand dollars to boot. 10 out of 10, would shop here again.
Our experience with Rob Goodwin was excellent. He was professional, knowledgeable, and friendly. He was not pushy and was patient. We are replacing old Ashley furniture that is still in excellent condition with new. Are able to still use the old.
Emily at Ashley furniture was super helpful. I knew what I had in mind and she showed me several different colors. I chose one to match my furniture and she made purchasing it very easy
Allison was very knowledgeable and assisted me on various fronts regarding my furniture selections. Highly recommended...
No pressure, and no games! Allison assisted my wife and I in picking out our new couch. She was great and really knew her stuff. Will definitely be back for future purchases.
Quality. Service
James Zoller was our salesman. We told him what we wanted and the price we wanted it at and he did it for us with no problems! He was amazing, thanks so much James!
The salesperson was extremely helpful
Emily was awesome! So.is the furniture
Our salesman (Brian) was great. He explained everything. Thank you Brian
Brian went above and beyond to help us find the perfect sectional that would fit our unique dimension requirements. He even followed up with us (along with Katrina) to expedite delivery so the piece would arrive in time for our gathering. A stress-free shopping experience and steep discounts has guaranteed our business going forward.
We had a very positive experience looking for furniture at Ashley. Our sale person, Allison was very professional and super friendly and easy to work with. Would highly recommend.
We enjoyed our experience with Brian. He was nice to work with and was able to meet our expectations.
The service we received from Allison was amazing. She is knowledgeable and professional as well as approachable.
Emily helped me out so much when choosing my new sofa! Went it, told her exactly what I was looking for, and she found it! Super helpful and will definitely be going back!
Allison was amazing to work with! so helpful, so patient and really worked with us
James was so helpful through the whole process of us picking out new furniture. He made sure to answer any questions we had and got us the best prices he could.
Friendly and helpful. Where able to take their time and answered my questions. They didn't feel pushy or just trying to make a sale.
You are never alone. Always an associate you can easily hail to answer questions . Amber helped us yesterday. From our asking her a question to leaving through the front door with our purchase only took us ten minutes. Great bargains, friendly staff!
Very helpful without being pushy. Looking forward to delivery of the chair.
We absolutely love Ashley Furniture! It's the only place we shop. Not only do we buy our furniture there but we also buy home decor. We have bought 2 Living Room sets for different rooms along with end tables and hutches and we've bought a Dinning Room set also. We just recently purchased another side table and plan in the next few weeks to purchase an entertainment stand. We really like all the employees there. Emily is who we usually deal with. The employees and the products are what keep us coming back.
Went to the Canton location today and purchased the exact couch set I wanted! Staff was friendly and very helpful! Thanks again!
James Zoller was a great sales person. He was knowledgeable and personable. The other sales people that walked by were polite and friendly too! It was very much appreciated!
Allison has great sales experience dealing with customers. She helped us pick out a perfect family couch that will last us a long time. My wife and I recommend her to anyone looking for furniture.
The salesman was very helpful and very friendly
Excellent service, highly recommended.
Went in a while back, sales folks were nice but I ended up with another bed I don't like, and due to their no return policies I'm stuck with a $2000+ mattress and a sore back everyday. Very unfortunate ***Edit*** I reached out to them as requested, their solution is an entire $100 in credit towards another $2000 bed, how generous! Terrible company, terrible policies and doesn't care about the customer once they have your $$$. Avoid at all costs.
Just real pricey
Amber was very helpful. Answered all my questions. Very knowledgeable. Very happy w price of new sofa and loveseat. Can’t wait to get it delivered. Thanks for a great shopping experience.
I cannot check out without a “profile”. When expressing privacy concerns I was met with explanations that leave no options for privacy, which I was actually submitting to anyway since this big business is not concerned. That’s when the leading manager came hostly towards me trying to forcefully shut down my disapproval (even though I was complying and very far from making any kind of scene whatsoever) that did nothing but leave a bad taste in my mouth. So now that you ask, Google, that’s my review and that’s publicly what happened when desiring mere appreciation and understanding for privacy concerns. I still like their furniture for the most part. But this whole lack of purchasing anonymously in this country is becoming quite disturbing considering how dangerous it can end up. Please consider that, Ashley Furniture. And if you don’t understand the foresight, please reach out. Thanks for reading.
Amber was amazing. She explained everything, walked our daughter around the store to pick out a bed and truly worked her magic to make sure we got everything we needed! Will 100% go see her again when we need more furniture!
Great customer service
Great experience, nobody bothered us while we were browsing and weighing options. Amber was there for any questions we had, and she was very helpful in out decision making process!
A place with great service, with reasonable prices. I would definitely go back again.
We had a wonderful experience purchasing the couch, Lisa was very helpful and made us comfortable whole time! Thank you, we’re definitely coming back soon.
Allison was very pleasant helped me decide which furniture I needed for my new house
Lisa was very professional, knowledgeable and very kind during my experience.
Allison did a Great job helping me and the wife pic out a great bed and a great deal! She took a lot of time with us, going over various bed technology and features.
Thank-you for your help!
Worst place to do business with is a nightmare from beginning to and still ongoing nothing but lies from corporate from the store everything about it has been nothing but lies and bull and I'm tired and has been nothing but aggravated and they do nothing about it and just keep screwing you on your money and your whole accounts and will not or make it cancel the items and still are on my credit and the bank wanting me to pay for it I don't even have the stuff yes very dissatisfied I rate them -10a
Outstanding help with what I needed. Totally happy and will go back. Will ask for the same young lady who waited on me.
Amber Kaye greeted us a few minutes after we entered. As we were browsing, she asked us a few questions to find out our style, and lead us to several options that were perfect. She is extremely helpful and tries to understand her customers’ styles and needs. As first-time Ashley customers we are extremely happy and will be repeat customers.
We had a great experience buying a new sectional and mattress with the help of Lisa. She helped in countless ways to get us what we needed. Would 100% recommend Ashley’s in Canton Ohio. Top notch customer service and the products looked great.
James Z. Was very helpful and knowledgeable about what we were shopping for. I did not feel high pressured at all and will order more furniture from Ashley’s in the future!
I had a wonderful experience at Ashley's furniture store in North canton Ohio. Thanks to the exceptional customer service provided by Emily S. She greeted me warmly, listened to my needs, and guided me through the selection process. Emily never rushed me and ensured a smooth transaction. I highly recommend Emily and Ashley's furniture store for their quality furniture and outstanding customer service. Throughout the entire process, Emily's professionalism and dedication were unwavering. I highly recommend Emily and Ashley's furniture store to anyone in search of quality furniture and exceptional customer service. With Emily's assistance, you can rest assured that your needs will be met with utmost care and professionalism. Thank you, Emily, for going above and beyond to make my furniture shopping experience a truly enjoyable one!
Amber Kay was a great help in choosing our new couches. She was very knowledgeable, friendly & kind! If you’re thinking about buying new furniture I recommend you look her up!
Helpful service and a great selection
Emily was amazing!! Super helpful, professional, kind and insightful. I will definitely be buying more things in the future
Donna was fabulous! She understood my taste and kept me within my budget!
Was very nice as always and very helpful.
We went in a rather overwhelmed because we were picking out several pieces of furniture for our newly remodeled house. Allison was very helpful. We told her what we were looking for and she guided us through the process trying to find furniture pieces that we described. We had our daughters with us and she also took some time to connect with them and made them feel special. Allison definitely made the process a lot easier!
Super helpful staff! Awesome selection!
Allison was very knowledgeable and had helpful suggestions
Allison was very professional with me during my visit today. So far very happy with my service today. Excited to receive my new living room furniture.
I went in to buy a living room suite , and if there was someone else helping me I might not of bought anything ! but your staff Especially Brian ! was so kind ,and helpful that I did ! The very one that I saw at another furniture store , but they helped me get a better price for the whole set and so happy with the young man and the pretty woman (didn’t catch her name ,) but wow great team you have . Thanks so much staff, Billie Kisner
James was incredible! Love that they’re not pushy on selling and really help you find what you’re looking for. Be sure to stop in to check out the black Friday deals. We will forever come here for our furniture purchases!
Lisa Fowler in your Canton, OH store was so kind and so helpful. We really felt comfortable working with Lisa. She also gave us a good deal for the furniture. We appreciated her help.
Fantastic customer service!!! Thank you, Donna!!
Lisa provided excellent customer service!
Price matched to an online deal! Helped a lot to see the product and test it and allow us to buy from the store rather than go home and then try to order it online.
Lisa, helped us out tremendously on picking out furniture and table for our home. She was very nice and knowledgeable. Thanks Lisa!
Great service!
I have to say, I’m not one that typically enjoys working with salesmen but James was awesome. He was informative, brief, and there when you had questions. He worked with me and my wife to pick out the perfect piece and the customer service extended even past the purchase! Very happy with the experience James provided.
Lisa was awesome at helping me pick out a dresser for my baby would highly recommend going here.
Brian my salesman is the greatest...I highly recommend Ashley in Canton
Ashley Furniture is definitely my furniture store of choice. The quality and selection is the best around. If you are lucky enough to have James Zoller as your salesman, you will have (hands down) the best professional furniture experience! I look forward to my next furniture needs … Ashley Furniture never disappoints 😊
Entire staff exceeded are expectations.
Great customer service by Rob and Amber. They were knowledgeable, friendly and great to work with
Amber was very helpful and a genuine pleasure to work with. Great experience!
Amber helped us with a new bedroom set and side tables for our living room. She was awesome, give her a raise!
Great customer service from Allison. I Came right in the store and got exactly what I wanted.
We visited Ashley recently to buy a couch. Rob G helped us from start to finish and we left with a couch, chair, end tables, lamps, new mattress and bed frame! All for an unbelievable price! He was so patient and honest with us the whole time! Definitely will be back for all of our furniture needs.
Allison was very helpful and kind made sure I was satisfied. Even had a charger to help juice my phone.
Lisa was the best!! If we ever need any more furniture we will definitely be back to see her :) thanks so much!!
Purchase was smooth , Canton, Ohio, Dressler Road store Sales person James Zoller was very knowledgeable , professional, and very nice to work with.
My experience was great my father in law is handicapped and my sales women was very helpful she helped us get him in and out of a wheel chair she also was very patient with him explaining and helping him pick out a sofa and a lift chair.
Lisa was absolutely amazing! She understood our situation and she helped us immensely!!
Great furniture, reasonably priced! Lots of tables, pillows, accents on sale. My salesman, James, was really knowledgeable & very helpful. Plan to get a new bedroom suite there. They also sell Purple & Beautyrest brand mattresses & they're on sale now. Great buys on quality furniture!
Wonderful customer service and selection of items. Thank you to associate James for all your help to find the best price and deliver options.
The sales staff is wonderful! Lisa and Emily were great!
Emily was great..highly recommend her!
James and Emily were a wonderful help! Helped my husband and I get our first couch for our first home! Very knowledgeable, reasonable and just down to earth people! Will be going back to get other furniture for our house!! Im thinking a bedroom set next! Thank you James and Emily again!
Amber was the best ever. She was patient with us having to change things several times because of measuring and measuring again, lol. She made sure to help us find what we needed instead of just selling us whatever. I highly recommend this store!
Very professional, lots of choices, very nice ppl. They don’t follow you.
Amber Kay has been the BIGGEST help during our time of crisis and need from the house fire we had this year. She’s been so courteous and simply amazing! 10/10 recommend going to ASHLEY’s if you’re in need of furniture!
Quality furniture and nice selection too. Staff are always pleasant and helpful. This is my go to store for my furniture.
Brian was awesome! I told him I was looking for a sofa that'll last a long time. We were able to customize our sectional to meet our space. Plus in the clearance section purchased $1,000 worth of paintings and pictures for $65.00!!! Thank you Brian for all your assistance.
Had a nice experience at this store. Staff is very helpful, saleswoman Lisa was extremely helpful .
Great service, very helpful in helping me pick out just the right pieces!
Emily Shetler helped us today, and she was so great! Very friendly, helpful, and accommodating.
The salesperson I worked with was beyond helpful! Thank you!
She was very attentive and picked out the best prices in the best fit for what I was trying to do
Great service person
Went 50 miles to find this store and it was well worth it. Have been shopping for a sectional for over 2 years and finally located one for the job. Sales staff was great - no high pressure pitches.
Amber was very pleasant and knowledgeable
Very friendly staff. Was greeted promptly and professionally as soon as I walked in the door. James was my sales person and did everything he could to get me what I wanted for a reasonable price. Would highly recommend checking here first if you are in the market for new furniture.
Excellent furniture and staff!
Our salesperson was super knowledgeable & pinpointed the exact mattress we were looking for. She was patient while we perused all of the other furniture. The furniture is beautiful & we ran into some great clearance pieces. We're planning to return to furnish other rooms.
The store staff greeted us when we walked in. Lisa was very helpful and patient while we picked what we wanted. The store is pretty and clean.
Outstanding experience and truly helpful. Bought loving room furniture and a bedroom set. Excited to get it home!
Brian was amazing would recommend to everybody to come see him
Sales person Sean was awesome listened and wasn't pushy. Excellent experience.
James at the Canton location was very helpful. He took the time to really understand what we were looking for and offered very useful input. We would definitely recommend him to anyone looking to purchase furniture.
I will never ever buy nothing from Ashley again because there customer service is a joke. I PURCHASED A 3000.00 dollar sectional with an ottoman that was delivered with a ripe in the ottoman. I reported it and 8 weeks later they have canceled 3 appointments that they made at the last minute and still have not fixed it and are not doing anything to make this right with me at all! Very poor customer service,they lost my business and I will tell everyone what a terrible company they are!!! Stay away safe your money they don't care anything about customers.
Do not buy furniture from Ashley! They will gladly take your money till you have a problem then when you deal with customer service it's a joke. They do nothing to fix problems with there furniture they are a joke!! Save your money and buy your furniture somewhere else. I have been lied to canceled on and my furniture is still not fixed 2 months later. The most terrible company I've ever dealt with, they lost my business for sure!
Rob was very patient and very helpful. He was the salesperson. NOW, 10 months later I'm trying to fix a broken recliner and it is taking 5 months to fix it. Do not like the servicing on the furniture at all. There is absolutely no reason why it should take 5 months to repair something that came with a warranty.
Amber was very accommodating. She worked with me until I made a decision about the mattress I wanted.
Always the best experience at Ashley Furniture in Canton. Our salesman Brian was courteous, professional and very helpful.
Very happy with my experience at the ashley store!
Had a great experience working with Rob, it was a pleasure! He even stayed over to get things worked out for us. We definitely walked out happy customers !
Amber was amazing in helping us visualize and create our new living room and kitchen! Great atmosphere and didn’t feel pressured at all! Great overall experience!
First time purchasing furniture and had a great experience at Ashleys Homestore. Donna was extremely helpful and patient while we took multiple trips to verify measurements before purchasing. Excited for the couch to be delivered!
Lisa was a big help & very knowledgeable at what she does. helped me pick out nice leather sofa and loveseat that suited me.
Our sales person was very patient and helpful.
Lisa was very helpful and informative she gave the best service not pushy but at the same time there to answer any questions I had with knowledgeable answers 10 out of 10
I have never given a business a bad review but if the was space for a 0 that’s what I would give! Ashely has the poorest customer service anywhere. I’m still waiting for our loveseat to be returned, we were told 3 weeks and it’s almost been 6 weeks with no communication of when it will be delivered, this is after submitting a claim 6 months ago for a broken frame after having the loveseat 1 year!. This is even after purchasing the extended warranty .and Ashley’s 7 year warranty for all frames. So you can see the reasoning behind my low score 😞😡
Allison was absolutely wonderful, I was having a issue with another furniture distributor, she helped me in so many ways. Very Professional and compassionate to my issue. She represents Ashley Homestore with Pride. You do not get this Excellent Customer service experience anymore. Thank you Allison, you definitely made my situation so much better.
I don’t have my furniture yet but my experience picking it out was about the sales person, Allison. She greeted us at the door asked what I was looking for. No pressure just like going to visit and gave me the freedom to look at everything (She was there when I had a question or needed assistance). SHE LISTENED. My Ashley experience is based on my experience with Allison. Now it’s up to the Delivery and receiving the actual pieces. Do I recommend them. Up to this point YES
Very helpful staff and quick transaction.
Just wanted to say thank you to the staff Ashley furniture in Canton. They were very friendly and helpful while shopping. They stayed in contact with me with the delivery info and the delivery team did a great job. I would definitely recommend.
Amber helped us pick out what we needed. She was very knowledgeable, friendly, and worked to get us the best deals. I would highly recommend her to anyone.
Rob provided great customer service.
Had a great experience at Ashley Store. Allison was very helpful and thorough in her job and will continue to work through every time we go back.
Fast service, polite staff, and quick financing.
Allison helped me put together a living room together. I definitely would use Ashley again.
Very satisfied with my service with Allison. She is very pleasant & helpful. I highly recommend you work with Allison.
Amber was wonderful, she was so friendly and helpful! Great experience!
We were welcomed in immediately and our salesman was very forthright and honest. We showed him what we wanted from their website and he matched the price. All and all a good experience. Just a FYImake sure to check the Ashley website before you go in because the prices vary greatly between the web and the brick and mortar.....
James Zoller was an excellent salesman. He helped us choose the best bed for the money.
Brian is awesome! Fantastic experience very easy no pressure.
Amber was wonderful! Very helpful & helped us choose different pieces together!!!
Great service 😄
Sean in the Canton location was very helpful. Greeted me as soon as i walked in. Helped me find the best deal to suit me and my children. Thanks again.
Very helpful
We visited Ashley’s to look at a loveseat we saw on their online website. We were assisted by Sean Sheegog, who was extremely knowledgeable and friendly. We were shown several pieces in our price range and within a very short time we found exactly what we wanted. We were very impressed with the service, the quality and the cost. Also some impressive benefits. We will definitely return and would recommend this business to our friends. Thank you Sean and Ashley’s!!
Our shopping experience was Terrific! Fast, easy, knowledgeable staff that made purchasing our new bed fun!
Salesman Sean Sheegog was very helpful and easy to work with.
Amber was simply wonderful! She helped us find a furniture set we had been looking for online and she helped us get everything we needed and ordered for us quickly. She was caring, knowledgeable, and helpful!
Emily shetler is an amazing employee at your location I enjoyed her very much she was very helpful
Allison at Canton, Ohio’s Ashley Furniture store was wonderful. Helpful and very professional. Thank you Allison for all of your assistance today!
I had a great experience at Ashley! there was a lot to choose from and I found exactly what I was looking for. James helped me and he was great! I recommend this to everyone looking for great deals on any furniture you need.
Donna was extremely helpful and gave us a Labor day discount early.
We were greeted and helped with our choices. Amber in Canyon was a joy to work with and gave us many tips to help us select the best piece of furniture for our needs. Thanks you!!
At first I never actually build any interest on this Binary/Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Mrs.Hailey Madison it was a successful trade for me. All i did was to invest $500 into my first trading and to my greatest surprise, I received huge amount of $6,000 as profit in 6 days of trading. Mrs. Hailey was the trader that made it possible and she is still doing it all for me.. You want to be happy and bills free like me do well to reach out to her via Email: HaileyMadison962@gmail.com WhatsaApp: +1 (414) 751-0772
Dont ever buy from this store! I bought a bedroom set and was promised a delivery date. Then got a call that one of my night stands wasn’t available for an unknown period of time. Couldn’t cancel the order without paying a restocking fee of 12%. This business is NOT trustworthy. Don’t buy from Ashley Furniture!!!
Great customer service
Carli was awesome!
Very pleasant and patient!! My hubby is a handful! A funny handful, but a handful. Thank you Carli we will be back.
Maybe it's a front for some other business, but I just walked through the entire store, looking to pay cash for a dresser and night stand. I was checking prices, opening drawers for I think at least 5 sets. No staff approached me to answer questions. I even said goodbye as I was leaving. No one looked up at me. UPDATE: This store reached out to me and immediately made everything right. They are nice people and I have done business with them twice since. UPDATE AGAIN: Just tried to arrange to pick up the two night stands I bought over a month ago. Seems they have designated times to pickup which don't include the day I can arrange help. Both the woman who I first spoke to ( corporate I think) and the woman at the store were resistant to meeting my needs. The woman at the store was prickly and hung up on me. UPDATE AGAIN: I went yesterday to pick up my nightstands. They were very nice and helpful.
Chance is awesome
Very friendly and answered all my questions very detailed as well
I can't speak highly enough of the experience we had in store. I am typically not a fan of salesman but Rob was super helpful, personable, and did not pressure us in any direction. Highly recommend working with him!
Chance and Fatame were wonderful helping us find a new dining room table thank you guys you rock!
Great experience. Very quick service, we were in and out! Staff was helpful and friendly. We worked with Chance M.
Extremely helpful, great pricing and even better customer service. Highly recommend. Chance was wonderful to work with!
Beautiful, great quality furniture- I highly suggest you ask for Robert. He’s always made our furniture buying process smooth and enjoyable. He’s professional, knowledgeable, and just a very nice guy!
I want to start off by saying the folks at this showroom are great and were very helpful. Unfortunately I cannot say the same for Ashley customer service. My wife and I purchased a very expensive sectional from here and were very pleased with it for about 6 months until 2 of the 3 recliners stopped working. Luckily we purchased the extended warranty, or so we thought. The extended warranty (which they upcharged $400 for) offered us a $400 credit to replace the sectional after waiting 6 months to hear back. Typically that would be okay as only 2 of the pieces on the couch needed replaced, but our couch has been discontinued so we were left stranded. At this point I called Ashley customer service who told me that they would replace our couch free of charge until the day they were supposed to deliver it and then reneged and said they would not replace it. After several more calls we were finally told that they would be unable to repair, replace, or refund the couch. I am very disappointed that this company is not willing to stand behind their defective products and would not recommend purchasing here if you want any sort of warranty support.
Fateme was so helpful with an exchange. I got a mattress, that after 30 days just didn’t work for me and she resolved my issue in less than 48 hours. She is very knowledgeable and friendly, all the staff I met at Ashley Canton are very nice.
Very good service!
I can not put into words how disappointing ordering from Ashley furniture has been. This is the second delivery - third date - same thing. Came not put together, and not all the pieces. I have never been so disgusted with a company. I can not express enough - unless you are buying from the store and putting it in your car that day, do not order from them. All that money amounted to major headaches.
Allison was the best and so awesome in helping us find everything we needed to furnish our new home!!
Ashley Was Amazing she Helped me with everything I Needed for my New Home she was Patient informative and extremely helpful… thanks again Ashley
Wonderful service by Lisa at this store!!! Best customer care I have received in some time. Not pushy and so kind and pleasant!!
Amber Kay is a remarkable sales person. She is very knowledgeable and knows what the customer wants and needs. Brian McDaniel has great personal skills and interacts with the customer to get the perfect furniture for their home.
Amber helped me find my living room set. She was very helpful and friendly!
Ashley is my favorite furniture store! Amber Kay is the absolute BEST!!! I came in the store needing a lot of help with my small waiting room in my salon. I showed her pics of my room and told her I was clueless on what to do. She was so patient and kind to me. She spent time walking around the store piecing things together creating a beautiful vision of what I could do and helped me through the buying process so well! Months later, I am still getting tons of compliments on my new furniture!!!!! I could not have done it without Amber’s knowledge, creativity, kindness and expertise!!!
Amber helped us get our family room furniture. She gave us guidance and made furniture buying fun. She was awesome! Anytime we need furniture we will be asking for her.
Absolutely love this store, it's a very pleasant and welcoming experience whatever your furniture need is. We've owned a bedroom suite from here for quite a few years and it's been durable and an amazing set to have. If you're in the market shopping for great furniture pieces to add to your space Mrs. Amber Kay is definitely your girl.
I had wonderful experience at this store. I worked with Sean, and he went above and beyond to make sure I was happy and satisfied with my purchase. When there was an issue regarding store delivery, Sean delivered it personally!!! Now, that's service!! Thank you for a great experience.
great place for furniture. In specific ask for Amber Kay she’s very helpful and made it easy to find what I needed . Very accommodating
Amber Kay is amazing. Makes the buying experience stress free and enjoyable! Definitely recommend seeing her whenever you go!
Amber Kay is an amazing saleswoman! She knew exactly what we wanted when we described it to her and she went above and beyond to meet our needs. She made the experience fun, and fast! We will always come back to Amber and absolutely recommend her!
Such a beautiful store with great furniture of all styles! Amber Kay was so much help from the time we entered the store through the purchase. She was very informative and clearly a people person. Thank you for a great experience!
Really late post!!!! Last summer my job needed some baby stuff donated. I reached out to Amber Kay and told her what I needed. She told me she would come up with something to help. Well needless to say Amber came up with donate a item and get so much off your purchase. Just know the employees and their customers showed up and showed out. Thank you Amber and the rest of the crew.
Amber Kay was such a big help when trying to find a bed for my mom. Great service!
Highly recommend working with Amber Kay. She is professional and very knowledgeable. She is up to date on all the latest trends. If you need any direction at all with styling your home, she is your girl!!! I will definitely be using her for all my future furniture needs.
Amber is amazing! Thank you for answering all my questions!
Amber Kay and Brian were amazing. Amber initially helped me and was extremely helpful. My husband and I had a great experience at Ashley.
Amber K helped us pick out a new bed and was absolutely wonderful! I can't say enough good things about her.
Amazing price, service and the manager Amber was awesome. No pressure either!
I am so thankful I returned to Ashley Furniture! Allison was extremely helpful, she has gone above and beyond to help me during and after my purchase. Professional and patient through all of my changes, highly recommend you seeing her for your next purchase. Thank you Allison!
After looking for the perfect recliner since last summer, I finally found what I was looking for at the Ashley store. A special thanks to Lisa who is an incredible person and knowledgeable about the furniture in the store. Genuinely nice and courteous.
Thanks to Amber Kay - Selling Sales Manager for helping me deal with extending a delivery date. Great experience at Canton Oh Ashley store. Looked many places and found just what we needed. Great price - wonderful selections. Emily helped find just the right pieces to match. Highly recommend!
Amber and Brain was absolutely amazing!!!
We had a great experience we were greeted as soon as we walked through the door by Allison S., she assisted us in our purchase. We did not purchase our mattress during our initial visit. We coordinated with Allison to come in and purchase our new mattress a few days later. She gave us the best customer service.
Amber K is AMAZING! She went above and beyond getting us exactly what we wanted all while bending over backwards to get us an amazing price. Then when our order arrived, we had pieces that were damaged. We called Amber and she yet again went above and beyond to make things right plus more! Thank you Amber!
Emily and Erin were fantastic!
I bought a bed and mattress from Ashley and the salesperson told me that the delivery included set up, it did not. Not the item that I purchased apparently. I told the dispatch of delivery that I needed to store it in my garage as I was still upgrading my kids room, she said ok, but the delivery people dropped it off at my front door and drove away! I had to carry all of it to my garage myself, and I am not a very big woman! I am so disappointed in this store I will probably never purchase anything here again.
Amber Kay was wonderful! So helpful, friendly, and gave me the best deal. She made the experience easy and took care of everything!
Amber Kay was amazing. Knowledgeable, took the time to show us a variety and helped us get the best living room furniture for the best price. Great employee. Best experience ever! I loved her bubbly personality.
Will never be buying Ashley furniture again. First, the wrong furniture was delivered and it took them several weeks to correct the issue. We’ve had our sofa for a year and a half and the frame is cracked in more than one place from moderate use. I was told that there is nothing they can do about it, even though I bought the extended warranty which was explained to me as a total replacement of my furniture in case anything besides pet damage happened. The sales person was not honest with us on coverage and the furniture is poorly made. I would give 0 stars if I could.
Excellent service from Allison and Happy with my purchase and my soon to be future purchases! Thank you!! 😍
Brian was amazing! Very helpful and knowledgeable
Rip off! Advertising up to 50% off. Went in to buy and the claimed that the price they were offering included the discount. However, the price online was what they were offering and said that that price didn't get a discount. Classic scam, offer one thing then charge you full price. When I told them that that's a scam, the guy just shrugged his shoulders. I would not recommend shopping here, they will just take advantage of you.
Great shopping experience at Ashley Furniture. Our sales person was Donna Berns. She was very helpful and patient showing us a nice array of recliners. She also showed us some decorating options for our family room.
Amber K was so amazing. She got us the best deal on our new furniture!! We will be back to to see her in the future!
Anyone that goes into this store ask for Brian he will sure to help you out. Picked out Sofa with his help
Brian was a amazing help I will sure come back
Brian is awsome I love working with him
I bought nightstand and Brian really helped me out! He was in good spirits and an amazing attitude! I told him I was buying one so I could put my monitor on it because I game and we got to talking and I found out he plays Fortnite! Kinda awesome.
Brian really helped me out today with what bed was right for me. Will return
Allison and Amber are beyond wonderful. They did absolutely everything to make my experience the best that I have ever had. If you are looking for the great customer service these are your girls. I will definitely be making this my one and only furniture store.
I am beyond impressed with the service we received by Allison and Amber. They went above and beyond to make sure we were able to complete our purchase. We will definitely be coming here for all of our furniture needs!
Allison and amber could not have been more helpful. They both went above and beyond to help. You don’t find many people willing to go this far to help a customer! They are the best and I definitely will be coming to this Ashley store for more purchases! 10 stars!!!
Awesome service from Amber and Casey
Brian did an awesome job. When ready to place next order I will be requesting him.
Amber K. Was beyond helpful and super knowledgeable about the purchased item. She was GREAT!!! Xoxo
Once we walked into the store Donna was there to great us and was very welcoming. She told us all about the current deals and was very helpful. It was a great experience and she was wonderful to talk to and we were glad to have her help.
Amber, store manager, made our experience simple and quick! Highly recommend!!
The best help today was Rob Goodwin, very informative, helpful. The best. Ask for him by name!!! His Boss needs to give him lunch!!! Canton Ohio
Amber K was awesome!!! Thank you!
Great experience with Rob, the salesman! He was very helpful with my wife and i picking out a new dining room table, and new sectional couch! We will definitely be back to Shop with him again. Thanks Rob!!
I personally enjoy the shopping experience at Ashley. The employees are super friendly and always available to help. Robert Goodwin was personally the best. He was well knowledged and quick with responses to my questions. I would personally recommend him to any of those who wish to purchase furniture from the Belden Village location. Outstanding performance guys!
Rob Goodwin was my salesman and he was most knowledgeable on everything they carry in the store, he wasn’t overly salesy, very respectable young man. I will definitely be back for the bedroom set soon!
I had a great experience shopping there Robert Goodwin was the best he knows about the products and furniture he will point you in the right direction and offer all the services
Rob Goodwin made buying my new mattress so easy, excellent customer service 10/10 would recommend!
Robert was super knowledgeable, professional, and friendly. Very happy with the new bedroom and living room sets.
5 Stars For Rob Goodwin! It wasnt no hassle dealing with him, he was very polite and answered every question me and my wife had.
Rob was very helpful and knowledgeable didn't buy anything but answered all my questions I had with a great sense of humor. Cool guy
Brian and his sister were amazing , definitely coming back!!
Really great experience, made it super easy to find the right fit!! Brian and his sister are a blast to be around!
Bought Furniture 4 months ago From Ashley...Currently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. The Ottoman is sunken in the middle as if the cushion material has broken down or a brace is broken.. The chaise seat is sunken in, The corner cushion of the sectional is sunken in. This is totally unacceptable for very Expensive furniture. Called the store on Dressler to make a claim on their Warranty. Manager said it sounds to her like it's Wear and Tear and they do not cover wear and tear and that is a defect to be expected. Yes after 4 or 5 years not 4 months! She also wasn't very courteous nor acted in a professional manner to assist us with the issues. 4 Months and their Quality Furniture is failing. It is not Wear and tear. There is a quality issue here and a defect in materials used. Never felt they were acting in my best interest whatsoever. Please Read The Reviews here before using a reputable company that will not stand behind their supposed quality product.
Bought Furniture 4 months ago From Ashley...Currently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. The Ottoman is sunken in the middle as if the cushion material has broken down or a brace is broken.. The chaise seat is sunken in, The corner cushion of the sectional is sunken in. This is totally unacceptable for very Expensive furniture. Called the store on Dressler to make a claim on their Warranty. Manager said it sounds to her like it's Wear and Tear and they do not cover wear and tear and that is a defect to be expected. Yes after 4 or 5 years not 4 months! She also wasn't very courteous nor acted in a professional manner to assist us with the issues. 4 Months and their Quality Furniture is failing. It is not Wear and tear. There is a quality issue here and a defect in materials used. Never felt they were acting in my best interest whatsoever. Please Read The Reviews here before using a reputable company that will not stand behind their supposed quality product.
Was a very great experience! Amber Kay did a great job! Very knowledgeable!
I came in this afternoon expecting to browse and get an idea of what furniture I’d like for my first home, but I walked out with the living room set of my dreams! Amber was absolutely incredible and so helpful when I couldn’t decide between two sets. The entire process was so quick and easy! I am so excited to make my house feel like a home thanks to this amazing team!
Brian was very helpful with our purchase
Brian was great! Very pleasant and efficient. Thank you for all your help!
We bought a mattress here and love it. The real home run was the protect a bed though! Our mattress still looks brand new underneath.
Allison was super helpful!
We had a great experience at Ashley’s. Our sales person Amber was amazing and treated us like her best friend. The furniture that we picked out was great quality and we absolutely love it
I canceled a order and it took for ever to get my money back on my books
Sadly, poor customer service and lack follow up. Posting for my mother-in-law who purchased a beautiful table along with 8 matching chairs along with the extended warranty. The table arrived with an extremely poor finish which flaked off the month after it was purchased. Has been nothing but a hassle trying to get someone to help her with $3,500 purchase to get it replaced or repaired. She an 80 year old lady getting the run around from the Canton, Ohio store. She has called many times, brought in pictures with no follow up from anyone. She has even sent in her daughter who also got the run- around. So here we still sit with a damaged table every time she sits down to eat dinner! Frustrating... If the Ashley company even cares, you would reach out!
Brian... What a man to help out! And gave us discounts to help keep within our budget!
Amber is fantastic. Very knowledgeable listen. Knows her product. Very patient Very understanding. So glad to have met her. I will be back. Keep her
Allison helped us for the third time coming here (we like to shop around). We ordered a mattress, coffee table and end table from here. Although the selection seems smaller than some other stores, everything they have in stock is good quality and of many different styles. The store is clean, staff is friendly and any questions we had were answered promptly.
Allison made sure we got something in our price range and cozy for our home! She made it as simple as it could and explained everything as she went along. We’ll have our new sectional soon!!
We got what we were looking for. Good price
Very nice and helpful people!! Great stuff!!
Wish I could give negative stars for this company. First they cancel my order due to thinking it was fraud which it wasn't. By them cancelling half of the order it took my 36 month no interest down to 12 months. Then I had to reorder half of the order and was only able to get 12 months no interest because the amount was to low. It wouldn't of been to low if they hadn't cancelled my order. Then a customer service rep says they will give me 10% off the order for my hassle. When I sent them the bill they said I ordered it incorrectly from someone at the store level and they couldn't give me the discount now. Then my furniture finally gets to me and I didn't need it assembled that day, they said no problem call us and well come out next day and install it. So I call them to set that up and they said sorry you will have to wait another week. Do not buy from this place. Go to Levin or Bobs Discount Furniture. They have much better customer service and care about their customers.
Changed my review to a 1 star. After a deep search I've come to find out that my furniture price online. On ashley website... compared to in-store price is a $800 dollar difference. I'm extremely livid I have been charged $1800 for 2 pieces they are selling online for under $1000 dollars. This is absurd. I'm extremely livid and have been almost robbed blind by this company! Considering returning all this furniture for being way over charged!
Nice furniture, reasonable prices.
I ordered online the Darcy sofa and chair in Salsa. I received the couch and it's perfect. The color is gorgeous and it's very comfy. Not too hard or too soft. I been waiting for the chair and was told it's on back order for almost 2 months. Then I finally I get a text with an update on my order and told the manufacturer discontinued the chair. Now I am stuck with a Salsa colored couch and no chair to go with it! This is Bad Business. EXTREMELY DISAPPOINTED! BUYERS BEWARE: It is still be advertised online and I was recently informed the ENTIRE Darcy line in Salsa color has been discontinued. All of it, sofa, loveseat, chair, recliner, etc. It shows available to purchase online but you won't be receiving your order and will be told at a later date it's no longer available. Not sure how or why they are still advertising this when it's been discontinued. There is going to be a lot of disappointed customers out there!
I’m just gonna warn everyone NEVER shop with Ashley Furniture! They are a rip off and you can get the same furniture at Levins for half price. Also their warranty is a JOKE!
Since April we still haven't been able to get this issue resolved. Bought a bedroom set and that was delivered promptly. It's been a financing nightmare since. The bill does not match my sales receipt. Been on the phone with store and finance company but have been given the run around...since APRIL! No one can seem to fix the issue. Spoke with an amazing person in store that tried to fix it but unsure of where that went wrong. No one can seem to give me straight answers when I call. They can have it all back at this point..
A sale is a sale to them. DO NOT BUY THE WARRANTY. We were told that if we purchased the warranty, we could exchange our furniture for any reason. well after 3-4 years, wear and tear happens.... No warranty could be processed for our concerns.
I ordered a dining set from an sale associate working here in November. When I order my dining set I was told it would likely arrive in December, but latest it would arrive February. I was okay with this because I hadn't moved into my new home yet. February passed and no table arrived. I called and found out that the listed arrival date upon date of purchase was mid May to early March. The sale associate lied about the delivery date by over 10 weeks to make a sale. It's now the end of March and the furniture has still not arrived. I would not have purchased this if the sales associate was honest about the delivery date. Do not trust the small Burnette women in the mattress section. I should have walked away when she claimed to have experience in the medical field as a way to sell a mattress
If I could go lower than 1 star I would! I have been waiting 6 months for my furniture I paid in full for back in November! customer service sucks! I will never buy from them again! If I didn't have this much time invested I would ask for my money back. I can spit fire I am so over this experience!!!
Great experiance
If you want good furniture in a timely manner go ANYWHERE BUT HERE. Waiting 22 weeks plus for out furniture and they still can’t give us an eta on it . They always tell us our wait is almost over … then I email them to see where our things are and they tell us some of the items are in their warehouse, waiting to be pick up. NEVER once notified us about it
All of my end tables look the same, paint coming off. I don’t have small children we are almost empty nesters. We use coasters for every thing. I have constantly called Ashley and gave up because they would not take the end tables and coffee table back and let me pick something else. We redid our entire main floor, from kitchen to living room 2 years ago this month. The whole thing was a success but our end tables and bench and dining chairs from Ashley. Our dining chairs are need new stuffing. We purchased things from Best Buy, levin, value city, lowes and lazy boy. All to finish our main floor. The few things we purchased from Ashley just aren’t holding up. Buyer beware!
***Update*** Still not thrilled about what happened however I was finally able to get in touch with the manager at the local store and after a couple follow-up calls with them I was able to figure out what exactly happened. For some reason the warehouse auto corrected our order and thought it was a mistake. I will say they did have the right piece to the couch to me within a little over a week. We ordered a sectional and did a lot of research before doing so. We needed an item that had a left and a right side that could go long ways and connect in the middle. Today they deliver the completely wrong order after waiting over 3 months. My husband asked the delivery service not to leave until he calls the store to see what's going on because what they are providing doesn't anywhere near match our invoice. Customer service then tells us that it will be an additional 24 plus weeks for us to receive the correct items. No apology nothing our order form is correct how exactly did this happen?!?! How do you contact us and tell us that our order is in and it's completely incorrect? Our original order form and the form of what they have for delivery were completely different. How do you make that mistake?
Can't wait for our couch to arrive!! Great service, great selection!
Don’t purchase the 5 year warranty. Used every excuse in the book as to why they couldn’t fix the tears in my chase, even though the couch is still under warranty. To top it off the sales manager refuses to return my calls. I’ll never buy from here again.
Great employees who were genuinely there to help you find the best choice for you and not just to get you to buy the most expensive options. Wonderful furniture at reasonable prices. 10/10 would recommend to anyone who's looking to buy furniture.
Worst furniture experience ever payed almost 10k for a bedroom set. Was delivered and broken while putting it together. Then had chucks in it everywhere. Tried to replace items 3 times, and was damaged every time. Until I finally made them take it back and give me a refund. Horrible experience, and will never buy from Ashley again.
Nice store ! Well stocked
We purchased a sectional, entertainment stand and bedroom furniture in 2020. The bedroom set and the entertainment stand are great quality. However, the sectional that we paid 2k is complete junk. It has ripped by the cushion seams, it has frayed everywhere. We moved the couch to look for a dog bone and we heard something inside the couch and here it was a broken piece of wood.
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Highly recommend not purchasing furniture from this store. The customer is a joke . Trying to figure out when the new furniture will arrive to have the house ready and they can’t seem to give me an actual estimate . This is what I received when asking Update !! Never ever waste a penny here ! 40 weeks later and still have not received our furniture. Was scheduled to have a delivered and it magically can’t be delivered now .
Run from Ashley Furniture as fast as you can. Ordered a dining room set in September. Partial order came in in November, had incorrect components damaged components. Customer service said 1-3 wks. Now they say maybe March. Was advised I can't return and cancel tje order.Thankfully I paid with my Chase card and didn't finance thru them. I will be contacting my bank to have the charges reversed.I wouldn't by a pillow from this company and will be telling everyone I run into about them.I may even put a sign on my truck and park in the lot next to them warning customers of their BS.If I could give them a zero I would have.
DO NOT BUY THE 5 YEAR WARRANTY! Its a rip off. I have only had my couch for less than 2 years and I had to order a new cushion. First Ashley Furniture sent me the wrong cushion, wrong color, and wrong size. I tried to get it replaced and now ASHLEY FURNITURE is telling me my couch is no longer made there so therefore no parts can be made. I tried to get my money back for the warranty and was told I had to call the warranty office. I bought the warranty from Ashley Furniture and now its not there problem less than 2 years later. There product is junk and they will try to scam you just like me. Stay away from this furniture place.
If I could give zero stars I would. They sell furniture that has wood destroying insects and then refuse to do anything about it since the damage wasn't noticeable at the exact time of delivery. Apparently the insects only being in their cabinet isn't proof that the furniture is the source. Extremely disappointed in the customer service and I will never be buying another piece of furniture from Ashley again.
Came in tonight with the hopes of leaving with a queen size hybrid serta mattress however there wasn't any in stock with the brand we wanted but the amazing customer service rep named Dylan at this store was very knowledgeable and motivated to find us the best deal for the best mattress we end up instead getting approved for their financial credit which allowed us to walk out with not only not paying anything tonight and having low monthly repayments but we also walked out with a purple mattress that we had been wanting for a long time not thinking we are going to be able to afford that at this time so thanks to Dylan he made our Christmas wish come true thanks Ashley furniture
So we came in with the idea of buying a hybrid mattress but they didn't have anything that we wanted in stock that we can leave with today however he got us approved for the financial credit and we were able to actually walk out tonight with a brand new purple hybrid queen size mattress we are so happy with our selection and would like to give a shout out to Dylan the customer service rep that helped us this evening he was very knowledgeable and made sure that one way or another we walked out happy this evening!! Thanks Ashley furniture for hiring such a great employee..
Nice furniture, great quality, but high prices are kind of a let down. If you have cash, you get a good deal. If you finance, it's way more expensive.
Found exactly what I was searching for and more. Allison literally came out the door to the parking lot to inform us of a sale happening and it was perfect for what I was spending. Went back during the sale and bought even more. Allison stayed and talked and laughed and was very professional, through the entire process. Will review again when furniture is delivered. Buying process though was great.
Donna was awesome. We will definitely recommend
Would give 0/5 Stars if I could. WILL NOT EVER ORDER AGAIN. Ordered 2 months ago and bed and frame was delivered a week ago with wrong parts to my furniture. THEN find out it will be until APRIL to get the correct items.
Just had a great experience. We went in looking for a few things. Emily greeted us and asked what we were looking for. She helped up the entire time and gave us options on things we were wanting. She put an extensive package together at an amazing price (couch, 2 chairs, mattress and box springs and 5 dining chairs). We had a fantastic experience from start to finish! Can’t wait to get our furniture!!
I hate that I even had to like this page to leave a review.. I ordered two PILLOWS on June 1st... nothing fancy just some regular pillows... I had to call multiple times to find out what was going on. Was given the excuse of covid.. finally got connected to the canton and found out it was a scheduling issue not because of covid shortages... was told they would be on the truck on the 13th of this month. Never heard anything finally called today and they said now it will be the 30th!! This place is a joke to say the least... this was even a purchase from a gift card that they had given us due to our bedroom set mess up!! Get it together!! I don’t recommend this place to anyone.
I felt the furniture was not well made, I would not purchase their products. You can feel wood in the armrests of the couches, etc. These items will only last 5 years at best. The person assigned to us, seemed too busy to actually deal with us, he kept going by us and would say, I'll be with you shortly, did this multiple times. After waiting a good bit, we finally left. Bought elsewhere.
5 weeks ago I ordered a bed and was given a date that would be delivered by. That has come and gone then every time I call I’m given a different story. Today I was given the excuse that they ran out of fabric. Yet again I was told it should be in next week! I’m over this I just want my product
Great customer service
Sean Sheegog, was the associate that I had the utmost Pleasure of dealing with. He did an Excellent Job with assisting me with exactly what I needed. Thank you very much for the Three hours I spent in your store.
When we went service was amazing never felt pressured to buy we were guaranteed 12 weeks out which sucked but understood we purchased couch and love seat and a bed we were also told in store have so much time to return bed if needed well bed feels nothing like the what the one in store felt like so called to let them no would like to exchange but was told since it wasn’t the model we got it wasn’t under that guarantee which we were never told even though dropping quite a bit on it so not thrilled on that since my wife and I don’t get good sleep now and as for couch and loveseat we were guaranteed the 12 weeks out well now we’re told may be few more weeks then a call to set up a time! No one has been in touch to keep us updated which is poor poor service and told nothing can be done would tell them to forget it but then they keep a portion of the money. So to recap great in store service of course being sales reps will seem to lie to get your money 2.promises things that’s obviously can’t be done 3.poor customer service I would have been content if would get updates and if would take longer should have been told when talking to customer service said should get a discount for taking quite a bit longer than was told and refusal to exchange beds as well dropped quite a bit there but once they have there money they don’t care about you one bit!! Update: have reached multiple times to get couches fixed that have been broke since getting and still no reply no call backs have filed multiple claims still to no avail spent a lot of money like thieves in the night they are I've had better furniture at american freight. Update: so warranty department refuses for fix anything and have to pay out of pocket the first guy came out gouged our walls called they refused to fix second guy came out he was great and even showed him all our papers we signed and showed him nothing in there about what they,don't cover so not only were we lied for in store and furniture breaking down within less than 2 months ashleys wong do anything warranty department won't do anything. Highly highly recommend bobs furniture or any other cause so far thousands spent there and not person is willing to help even with the paperwork we have any other store but recommend staying away from ashleys
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
After owning our dresser for less then two years, we called about our extended warranty we purchased because the inside structure of the dresser is falling apart, and we were told it only covers outside cosmetics. A complete waste of money not only for an expensive dresser to fall apart, but paying extra for a warranty we can't use.
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
I paid for a love seat, chair and ottoman back in early February from the Canton store. Was told 8-10 weeks for delivery. After 4 1/2 months the love seat and chair were delivered but no ottoman. I was told early May. Now being told mid June...maybe. Completely frustrated with the lies they keep telling me. Lesson learned. Will never shop there again. EVER!!!!
I purchased a love seat, chair and ottoman back in February. I was told 8-10 weeks for delivery. It took 4 months for the love seat and chair to get here. They said the ottoman would be arriving early May. It is now early May and they are telling me sometime in June...maybe. Completely frustrated with these people. Will never shop at their store again!! EVER!!!!!
Good quality furniture at a decent price and my daughter is going to work there 😄
Ordered wrong pieces, delayed refund, hung up on me twice, argued in store about everything. Need to do better.
Always love shopping at Ashley. Got my living room furniture from there. Bad experience today when my king size bed and two twin box springs were being delivered. They sent a twin XL and a full. Super inconvenient that I could have been at work instead of wasting time at home for no reason, not to mention moving my bed out of my room and now having to put it all back.
I am so exasperated with the Ashley Furniture Service department! Ben, our salesman, was great. The furniture is wonderful. But we spent over $14,000 in that store and we paid $4000 for a bed that we cannot even use! We are in our 70s and we have to use a stepstool to get into our bed.We have been trying to get this remedied since July 2020. I was just told by Sydney, a manager, that there is nothing that they can do for us! We just have to eat the $4000 we gave them for a bed. I wish I knew where to go to get this fixed
Friendly staff
We purchased a new dresser the first week in January. Our shopping experience was excellent. We never felt pressured yet the sales associate for was always available for questions. We were told the dresser would be ready in March. Although we would have loved to have it sooner we understood. It is now April and we have no dresser. I reached out to Ashley furniture and am now told it would be May. I asked if that could be guaranteed and was simply told “no guarantee.” I have paid my product in full. So therefore, Ashley Furniture has had my money in their account since January and I have no dresser. This is extremely poor customer service.
sad store, wish i read the reviews before going. i went and sales people just standing around. Store was so empty. I was only person there. Not one of them asked if i needed help. So I left after 10 min. No idea how their in business still. Shame for them i spent 10000 else where for furniture
They have a decent assortment of beautiful ensembles and the prices are competitive.
We love Benjamin! Great guy! Personable. Authentic. Easy to work with. Doesn't try to upsale and is spot on with answers to any and all questions!
Love this place
Had a very good shopping experience 😃😃😃 The sales person was very nice and helpful throughout our purchase!
Great team
Not a bad place unless you need leather furniture expect to wait eight months to a year
Brian did a great job. He gave us our space to look around and was available when we had questions. Would definitely work with him again.
Cheap Chinese manufacture made products. Sold at a ridiculous price. Do yoga before during after building this furniture. You're going to need some peace of mind.. Chinese made.. you get what you get.
This is my first time buying from Ashley. I was really happy with my experience. I was greeted, but I wasn't stalked. I was given help and advice. I am really happy with my experience. I will definitely shop here again.
Ordered entertainment unit..going to wait 3 months for it.. but it perfectly matches our new sofa and loveseat. Wasnt impressed with sales person..played the ol game,like he was giving us a GREAT deal,50% off?? Not!!. This piece was NEVER $2,000... I think the quality is better than like "Sauder"..or "Bush" Overall it ended up being an o.k. price..BUT I hate "games" and people who "embellish" the truth..for that I WILL NOT give them 5 stars
We ended up buying a dining set. I feel like the sofa and sectionals were lacking. Not enough options.
We were very disappointed in the furnishings at Ashley Furniture store. The furniture is very cheaply made and.poor quality. Could not find one piece of furniture that was of quality. The sales person was very kind and helpful! Would not recommend anything at Ashley Furniture unfortunately.
Run don't walk from the Belden Store. I had the salesperson, cashier and general manager look me right in the eye and lie to me. Never in my 68 years have I ever been treated like the way these people did.
Very helpful Staff, friendly and knowledgeable, no pressure to buy and genuinely want you to make the right choice. Shipping could take 3 to 4 months right now because of covid, so if you think you might need a couch next year, you should start looking now.
Terrible company!! I ordered a mattress last year and they completely messed it up. First one they sent was all dented and worn out and it was a $3000 mattress!! I complained and the driver was confused and didn’t know what to do. Finally after spending over an hour with the driver he took it back and I had to wait another two weeks from the two weeks I waited already. It showed up and it seems fine but the mattress is already sagging. NOW we took a chance and purchased a couch but they made us wait three months for it and we patiently waited. So we got the scheduled delivery date because all of my pieces showed up. Sooooo here is delivery day and they show up a whole hour prior to my window and only have one piece out of three. Cost $200 for delivery as well. So after calling ten people and also reaching the DC they say well we forgot to load it on the truck and our delivery team will reach out to reschedule! Sweet so now I have no furniture and have to wait again? Nope not happening come pick your one piece up and cancel my order. See you later Ashley. GARBAGE COMPANY!
Just bought furniture for the first time. Great selections but pricy
Worked with Ben while buying a new dining room table and he was fantastic! Highly recommend!
Not even worth sharing. Absolutely horrible. Late 3 months and then can't deliver on the date agreed upon. HORRIBLE!
I wish I could have not stars, DO NOT BUY furniture at Ashley&'s will not get it, there is no warehouse to deliver furniture they will sell u stuff and it is not coming, they sold a tone of there merchandise because they can&'t pay for item that they have. I had to get my money back. They will not I repeat get u funiture
I wish I could have not stars, DO NOT BUY furniture at Ashley's will not get it, there is no warehouse to deliver furniture they will sell u stuff and it is not coming, they sold a tone of there merchandise because they can't pay for item that they have. I had to get my money back. They will not I repeat get u funiture
Horrible quality of furniture. Bought a dining room table and chair set in March of 2020...scratches so easily and stains from just eating dinner at it. Customer service said there is nothing they can do about it...even though it’s still under warranty. This was our first purchase from Ashley, and will definitely be our last.
Great selection of furniture of all different styles. Best part- salesperson (Robert) was helpful without being overbearing. Didn't follow us around, but checked to see if we had questions. Will definitely go back when ready to purchase.
I'm so upset. They left shelves without dowells. I can't do anything with that. I ordered from Ashley because I didn't want to put stuff together. I have to put together dining room table and I have to find dowells for entertainment stand. Changed to a 3. Called customer service. Rep was nice, she is mailing me dowells. Received credit for putting together table.
0/10 to order during a pandemic. When I went shopping living room furniture I fell in love with a couch with a reversible chaise. I went to purchase on the 4th of July sale. I was informed the style I wanted was no longer being made to assist in getting here faster. Would not sell me the floor model. Went around the store a few times and settled for a sofa and ottoman. Purchased on July 3rd. Was quoted 8-12 weeks but “will be more like 6” due to reducing the different styles being produced during the pandemic. By end of august was informed we were still waiting on my sofa but the ottoman was in. Finally the call to be delivered on October 13. October 6th was advised that my pieces would be delivered on a later date that has not been set. I bought my home end of July and no furniture in it. Called and said I will cancel then all of a sudden my couch could be delivered on Monday October 12th. But remember I was advised in August the ottoman was ready....trash. We’ll see when I get it...
Corporate is a joke and is absolutely no help. Bad experience
Very very bad experience, we paid for a bed room and the delivery was no experience and brook the frame of The bed . After waiting 6 months the corporate called me and they said the can not fix it, my advice for people no one go to Ashley.
I liked my visit. I didn't have any problems, the staff helped me and answered my questions.
We were greeted by Allyson who was very nice. She asked what we were looking for & then gave us plenty of time to browse without feeling hurried. When we were ready to talk about some items she was able to answer all our questions & even gave us some great discounts! Wonderful experience. We purchased everything we needed while we were there that one night.
Purchased a bed and mattress for my daughter 2 and a half months ago. It finally comes, the bed is missing parts, has gouges in the wood, AND no mattress. Corporate is a joke and is absolutely no help. 4 times now the mattress has been rescheduled and the reassembly person STILL hasn't come to fix this thing and put in the missing hardware (nuts and bolts holding the guardrails in). Will they take the bed back for a refund? You guessed it, they absolutely will not. Save your money and go elsewhere. Walmart has better customer service than this.
I do not recommend this place to anyone who wants a couch delivered on time, they told us that we would have to wait 6 to 8 weeks, but then it ended being 12 weeks, and at the 12 week mark I asked when it would be here then they tell us it will be here in late December, so me and my girlfriend decided we're done waiting and bought the same couch from biglots for a lower price and on the same day so we asked for a refund from Ashley Furniture and it took over a week to get the refund do not shop here they will waste your time like they did me!!!!
Amber was very helpful & have us the time to look & make decisions without being pushy! Great experience
Our sales guy was Zach. He was extremely friendly and not over bearing. Gave us space to roam and knowledgable if the products and options! Live the quality here! Not particle boatd and MSG...solid wood! Great deals! UPDATE 9/14/2024 We interacted with both Lisa and Seth. Neither were pushy. Lisa was very kind and lots of smiles and helped with measuring. We came back later that day and was assisted by Seth. He was very friendly and personable as well as informative. Great personality and went out of his way to help us with our new couch purchase. Both if these workers deserve a raise!!
Finally got dresser taken apart to see why drawers were crooked. Noticed the crookedness the day they were installed. Two of the brackets on the drawer tracks are ripped out of the side of dresser! Unbelievable. If I would have know this would be such shotty service I would have to drove to the cleveland location and picked up my items and just put them together myself. Not to mention all the other issues we went through purchasing and receiving. I have attached the pictures I've just taken of the inside of the dresser. That we are currently repairing ourselves at to what extent we can I am unsure. We also noticed they tried to glue the broken off pieces back to the side! Keeps getting better. Taking over a month for delivery.paid $200 for delivery) They were suppose to do a price match on the furniture (compared to online price) which we had to mention, they do not look into that for you. Over $300 difference. Anyways, original salesman never actually started the refund for the difference. Found that out when I called back to check status 3 weeks later. Manager there went in and actually initiated it. Also, be prepared to wait on hold for hours to schedule your delivery. They are nearly impossible to get a hold of. This was our first and last time going to Ashley furniture. Still haven't received our purchase, and it's been over a month. Just beware.
Went shopping for dining room table. Didn't have what we wanted on floor but seen one we liked online and was able to order from the store. Great customer service.
Ben was was the BEST!!! Great customer service cant wait for all my new furniture 😀
Just came in looking for a sectional. Benjamin helped my wife and I out, and was great! Super professional and knowledgeable.
My husband and I just had a great experience shopping at this Ashley’s Furniture with Ben. We came in to buy a new mattress and bed, and he was knowledge about the products and worked with us to find something that fit both our wish list and our price range. I could not recommend this Ashley’s Furniture or Ben more highly.
I went in to browse their selection this past Sunday and was greeted by Ben E. He pointed us in the right direction and we were left to look around the store. Ben checked in off and on. I never felt pressured to buy anything which I appreciated. I eventually found something I was interested in and Ben spent the time with us to run numbers and financing options. Because of his assistance, I ended up walking out of there that day with an amazing new living room set. Definitely worth a visit!
I’m very disappointed in the furniture I purchased 3 years ago and it wasn’t cheap by any means . A dining room table which the wood stain (which matches the coffee table and 2 end tables) wore off in spots almost immediately. The chair legs to the table have to be constantly tightened and I only use them for special occasions/holidays . I am guilty of letting my dog sit on the top of my couch but she only weighs 15 pounds ... it sags SO much you would think I own a horse ! I believed these were high quality items . I was wrong ! No wonder Andrea’s is such a staple . Should’ve gone there :(
Ben was very helpful and delivered excellent customer service.
I would highly recommend going to Ashley Furniture in Canton Ohio. If you go please ask for Ben, he is the sole reason we continue to use Ashley Furniture as our furniture store. Ben was very kind and patient. He did his best to make sure we were happy with our purchase and any hiccups along the way were immediately fixed when Ben got to work that day. He did not make us feel pressured either which is a huge plus!
Ordered furniture at the beginning of June to find out at the end of July that it won’t be arriving until early 2021. Sad to say but Ashley furniture is a joke. Thank you for wasting my time
I ordered my furniture from the Belden Village store Memorial Day weekend and still have not gotten it. The original delivery date was June 26th, then it was moved to July 29th. They called me this morning and now it won't be here until September 5th! This is crazy! I get everything is behind because of CoVid but waiting to call and let customers know a week prior to when it was to be delivered is ridiculous. And they don't seem to really be doing anything to try to help you get it any quicker.
After spending thousands of dollars on a living room set, they found loopholes around fixing the furniture through the protection plan that we purchased additionally. Ashley's Furniture does not stand by their protection plan. I would not recommend purchasing anything from them. I have had to call about four different things. One, our bed, took over 3 months to resolve. The other three, on our love seat and chair, on different occasions, I was told the issues are outside their terms and conditions. We spent over $8,000 on a bed and living room furniture to have most of them not work properly after only 2 years.
We selected our couch on 7/5/20 and paid the 100dollars for the delivery fee and we still have not gotten our couch. If it takes this long to get the couch buying the loveseat isn't a option. So disappointed.
I went to Ashley with my grandmother to help her select furniture for her new home. Ben was fantastic! He was polite, helpful and never pushy! He made the overwhelming process of furnishing a home painless! Ask for Ben when you go to Ashley! Thank you for a wonderful experience!
Ben helped us to pick out the perfect sectional for our new home! He was easy to work with and went out of his way to make us happy with our purchase! We highly recommend this Ashley Home Store!
First of all, the website and the onsite store are not connected, though this is not clear on the website. So, when I ordered a complete living room set May 5th, I thought I would be able to get it from the store near me. Not so. I was charged for something I never ordered. The ottoman that did arrive had no pre-drilled holes or instructions, and no one could find any for me. I was delayed in delivery until mid-July. Then today I received a call that it would be delayed until mid-September. I canceled the order. I would NEVER buy from them again!
BoAllen was the best. Great customer service, and he explain everything in detail he made sure we all the details of our purchase. We definitely will be back to buy more from Bo! For our next house.
The customer service and selection at the Belden Ashley's HomeStore was excellent. I found the couch and chair and kitchen table I wanted. Rob was super helpful! He walked me through the different options and helped get me a good price and arrange shipping! Because of the friendly and helpful staff I will definitely be shopping at Ashley again and would recommend checking it out for any furniture needs. Thanks so much Rob
BEN was SUPER helpful and knowledgeable. No pressure sales. LOVE MY NEW FURNITURE!
Terrible experience. Waited two months for a delivery date. And two days prior to the delivery date I had to call and request the time frame and at that time was notified I’d have to wait another 4 weeks. According to my paperwork I was supposed to be notified if anything was going to be changed. No discount on the $199 delivery charge.
Great experience with Ashley HomeStore. We needed a dining room table set and found exactly what we were looking for. Dylan Minor and Ben Eyler were very helpful assisting us with our purchase. See them if you want a positive experience. Revised- this has been the worst purchasing experience I have ever had. My delivery was scheduled for June 19 between 9:30am-1:30pm. I drive 2.5 hours to accept this delivery so I start my drive at 5:30am. Halfway to my destination, I get a call stating the delivery truck is late and that the new window will be 1:30pm-4:30pm. 4:30pm hits and the truck isn’t there. I never received a call nor did the truck show up. I reached out to the store and they seemed to be of help reaching out to the scheduling team who was supposed to call me on the 20th. I never received a call. I had to reach out to them again to find out they can do nothing until Monday. I call again today to reschedule the delivery and they tell me a week more to fit me in their schedule. They lined the delivery up for Friday the 26th to deliver my dining table and 1 chair..... The only problem is I ordered a dining table with 8 chairs. My sales order reflected a qnty of 1, but the charge was for 8 chairs that I confirmed by verifying the online pricing. At this time they tell me I need to pay for 7 more chairs and they would be kind enough to discount them 50%. I waited a month for this order that then didn’t come on time to then find out the order was entered incorrectly with the wrong price and quantity then wanted to charge me more to get what I had already paid for! Again.... the worst sales experience I have ever had. I canceled my order. Also..... the store charges more for each piece of furniture than is listed on Ashley’s website. If you check this price online they will price match their own online price..... Don’t get taken by this sales team. I hope your experience is better than mine. I will never order from them again.
Our sales associate Ben made our experience quick and painless as possible!
Just wish delivery was quicker. Other then that 👍
We went in with a very specific idea in mind for a color and style of sectional sofa. Ben was able to help us immediately, ordering us one I had seen online but was noted as Temporarily Out of Stock. He made the experience completely smooth, and we were in and out in an hour. We're excited for our new sofa to arrive next month!
Worst experience! I bought a bed and was told 5-6 weeks for delivery. At the 5 week mark I tried calling to see when the bed was supposed to be delivered. After multiple calls, waiting half hour each time to get through, being hung up on they told me they don’t have any record of me buying a bed even though I had a confirmation number. I was redirected to a different number to call. That person told me that it would be delivered in August! I bought the bed on May 5th! Then I asked to speak to a supervisor and they hung up on me! Finally got through to cancel the order. Customer service was the worst that I’ve ever experienced. Please save yourself and don’t buy from Ashley Furniture.
Worst experience! I bought a bed and was told 5-6 weeks for delivery. At the 5 week mark I tried calling to see when the bed was supposed to be delivered. After multiple calls, waiting half hour each time to get through, being hung up on they told me they don&'t have any record of me buying a bed even though I had a confirmation number. I was redirected to a different number to call. That person told me that it would be delivered in August! I bought the bed on May 5th! Then I asked to speak to a supervisor and they hung up on me! Finally got through to cancel the order. Customer service was the worst that I&'ve ever experienced. Please save yourself and don&'t buy from Ashley Furniture.
Brian M provided us with excellent service. He was very patient, answered all of our questions, and made very helpful recommendations. I’m a very happy customer.
Horrible experience. Took months to get furniture. The first time it took 2 hlaf months after purchase. they delivered half the couch and it was the wrong facing sides. Second time was a month late and they offered 100 credit but never gave it to us. Unbelievably bad. All in total took 4 months to get a couch
I worked with Amber Kay when going in to Ashley’s Originally looking for a couch with my friends.. I had already placed an order with another furniture store and was nervous as it was coming out of state. I called the 1800 number as the store itself was closed due to covid and asked a customer service rep if they would price match the other stores price, they said no they couldn’t it wasn’t in the list of company’s that they price matched. When I went in the store Amber said she would try her best to help me out. I ended up purchasing with her and she was great. Best experience I’ve had purchasing furniture. Highly recommend her if you’re looking for a great deal!
Allison was so great! She answered all my questions and was very helpful! Would recommend Ashley furniture in North Canton.
Allison was awesome, she helped us pick out a beautiful new living room! Thanks again!
Allison is awesome, she helped us create our perfect Living room!
Today, we had a brilliant experience with sales rep, Sean. My wife and I were indecisive on our needs for several rooms. Sean was a trooper and hung in like a champ. There was no high pressure, no rushing, he simply answered questions and offered professional guidance. I recommend Ashley Furniture and Sean!!!!
We spent the entire day searching every store from canton to Akron looking for a new living room set. Ashley Home Store in Belden Village had exactly what we were looking for at the right prices. Bo Allen was hands down the best salesperson we had seen anywhere all day. He understood what we needed and went above and beyond to make sure we were happy with our purchase.
We spent an entire day shopping every store from Canton to Akron in search of a new living room set. Ashley home store in belden village had just what we were looking for and terrific pricing. BoAllen was our salesperson and he went above and beyond to help with accessories and going through the ordering process.
Ben was absolutely AMAZING!!!! He helped us buy the most awesome sectional!!! Please give Ben a raise and a management position!!!! Thanks Ben for everything!!!
I purchase a new full bed and chest on Thursday 5/14 and I was assisted by Bo. He was extremely pleasant and very helpful. I somewhat already knew what I wanted but he showed me other options that will similar to the design I was looking for as well staying within my price range. He went above and beyond and I would highly recommend requesting him as your consultant when purchasing at this location.
We purchased a dining room table and chairs in May. We found exactly what we wanted and they price matched from another store. BoAllen was very nice to work with and not pushy! We recommend this store for your next home furniture purchase.
Ben is the absolute best, ever! Will definitely buy more furniture from him. He sold me a beautiful couch and loveseat that fit my budget and my style! Make sure you ask for him when you go in!
We love this store & just keep coming back. We bought our bedroom set here and went in recently to find living room furniture. BoAllen was amazing! He was so helpful but never pushy. We highly recommend this store for your home furnishings. You
Nice sales people, very accommodating. We ultimately chose our chair from a different store.
Went into the store today to purchase a couch, was helped by Allison. Service was great, she really helped us find the deals we were looking for. Will definitely be shopping there again!
Love. Ashleys Bo Allen thank you .. .. We will be back..
Upon arrival I was greeted by Brian. We were helped but Amber and Brian- they were extremely helpful. We purchased a dining set. They price matched the online price. Overall, a great experience being in the Canton Ashley store for the first time!
Amazing staff and displays. Was treated with the utmost respect and kindness from employees Amber and Brian. I would recommend this Canton location to any body looking for quality furniture and a staff that is very knowledgeable.
Love the new mattress! Benjamin was a great help in our purchase, both friendly and informative.
Ben was great and very helpfull
I was searching for a new bed and there are so many to choose from but I have little knowledge about beds but one of the sales people Ben Eyler came over and assisted me in finding the perfect bed for my needs and I'm very happy with my choice and would recommend Ashley homestore and Ben Eyler to anyone trying to find a bed or any furniture he did a great job.
Allison in Canton was spectacular and extremely helpful in our purchase!
Allison, at Canton, was a spectacular, genuine host who made my first experience and purchases well worth the experience! Thank you, Allison!
Allison at the Ashley Canton store was very awesome. She helped when the couches were not plugged in. Listened to us even when we babbled on.
Great experience! Loved shopping with Ben Eyler! He was very knowledgeable! Couldn’t of made the purchase without him! My family will definitely be returning in the future.
Rob is so helpful and willing to go above and beyond when i had questions, 👍🏻 will be returning
For years I thought that I knew the bliss that should come with living in a well put together home. It wasn’t until I met Ben, down there at Ashley’s North Canton Location, that I knew I had been living in squalor. That day truly changed my Life. My house looks so good now that you’d think the guy who built the Taj Mahal time traveled to 2020, saw my furniture, and then went back to the 1600’s to finish the masterpiece after being inspired by my living room. Ashley’s Has been A1 since day one. ****Warning**** Shopping at Ashley’s should come with a warning label. I cant bring any of my dates home anymore because as soon as they see all of My amazing furniture they always propose to Me. Im not ready to get married yet. But i dont wanna break their hearts either. You know what they say “With great furniture comes great responsibility” Just be careful out there because shopping at Ashley’s has been known to make you incredibly attractive. If you don't want everyone to know your the coolest, most stylish, and best Looking person they know. Don’t shop at Ashley’s! This is not satire. I am not joking. Ashley’s for president 2020 MAGA
Rob Goodwin thank you!!!
My wife and I were in the store last week to shop for furniture for our daughters new house. Ben helped us tremendously. He was courteous and extremely knowledgeable. Not only did did we find exactly what we wanted, we will be returning and recommending to all for future purchases.
I stopped in for a bedroom suite and Ben was very helpful with helping me pick out my new set.. I would definitely recommend this place to all of my friends and family and also recommend Ben to everyone as well!! My experience was wonderful and I will definitely be back when I need furniture!! Thank you Ben!
Nice friendly atmosphere ask for ben e he did a good job helping me find what i wanted !
Excellent experience with Cassy and Brittany! Thanks ladies!
Rob was my sales person, very professional and kind, will Definetly return in the future
Ben is a consummate professional here! Definitely my go to for all my needs!
THIS PLACE IS A COMPLETE JOKE!!! If i could give them zero stars, I would..To start with someone came out BEFORE thanksgiving. I called DECEMBER 10th and they had just placed the order that day. (because they forgot about us until I had called). THEN, they called and told us the fire place was in so i go to pick it up in the store and the store tells me that it is still in the warehouse that it will not be in until the following week for pick up, mind you, this is the END of JANUARY!! We finally got our fireplace. We thought it was a small mistake so we went back February 18th to buy a couch, we were told it would be delivered March 11th. We have someone picking up out old furniture March 10th. Here it is March 6th and they are calling to tell us our furniture will now not be delivered until MARCH 27th!!! This is a JOKE!!!!!!!!!! I WILL NEVER ORDER OR BUY ANYTHING FROM THESE PEOPLE AGAIN!!!!!!!!!!!!! And the staff DO NOT CARE! good luck getting any answer out of ANY of them..
Allison is awesome Buy from her!
I went In to the store on feb 9th and purchased a bed ,table and chairs they scheduled the delivery for feb 28th , a couple days before the delivery date they called me and say they don’t have the chairs only the other stuff I bought, so they asked I if still wanted that stuff to be delivered or if I wanted to wait !? I said oh yeah of course , that’s better than nothing, so they said the chairs will be here the following week witch is Thursday March 5th , but guess what ! I just had a call saying they won’t be here until March 25 ! So I will be getting all my furniture almost 2 months after I purchased it ! That’s ridiculous!
I went to the store in feb 9th and purchased a bed ,table and chairs they scheduled the delivery for feb 28th , a couple days before the delivery date they called me and say they don’t have the chairs only the other stuff I bought, so they asked I if still wanted that stuff to be delivered or if I wanted to wait !? I said oh yeah of course , that’s better than nothing, so they said the chairs will be here the following week witch is Thursday March 5th , but guess what ! I just had a call saying they won’t be here until March 25 ! So I will be getting all my furniture almost 2 months after I purchased it ! That’s ridiculous!
Furniture did not seem to be of a high quality to us.
Friendly staff, large showroom. Mostly farmhouse, rustic, and generally older styles. You won't find much of anything that is modern or mid century modern. Like most furniture stores, the selection doesnt tend to appeal to younger people. Also not sure why there is a pump bottle of Listerine in the public bathroom.
Great furniture. Good price. Great service. Ask for BoAllen he was great to work with!
Sale people would not give us room to find out what we want.and they were kinda pushy. Needless to say we went some were else
The sale associate was wonderful she helped me se my vision for what i wanted im am so happy with my purchase.
Bo Allen was great with showing us the best price and plan for me and my fiancé!
greated at the door, all my questions were answered.
Was in the market for a new living room set, immediately was put off by the 500 sales people on the floor, I went to the restroom when I first arrived and found a Juul in the women's restroom. I grabbed it to bring it to the customer service desk to report it to lost and found, when I walked out the salesperson had followed us to the restroom area in the back and was already talking to my husband, I proceeded to tell Sean (tattoo on his neck) someone had lost this in the restroom and if anyone reports one missing, he then yelled at a younger employee( he was also on the younger side) asking If she knew if it was anyones from the store (not even assuming it was a customers) and she snatched it out of his hand and said "dont know but its mine now"Sean laughed and so did she and she slipped it into her back pocket in front of my husband and I. Then he asked what we were looking for after calling me my husbands girlfriend assuming we were young and I told him we were in the market for just a couch but were moving in a week to a different state because were military and he immediately shut down almost feeling like he was refusing to show us anything saying pretty much no we cant help you becasue your furniture won't be here in time (he didnt even attempt to check) and told us that the company was kinda like a franchise so the stores are not "connected" making us feel unwelcome and Judging us off by the way we look since we were not in fancy clothes and he was, not offering a store near our new home or even checking to see if our furniture would come in time for us to just take with us since we still had a little over a week left here . ( im assuming because he wouldn't make commission that he didnt care either way ). we left that store with a sour taste In our mouth and went to Value city Furniture just to look thinking we would have the same outcome since we were moving and ended up purchasing an entire living room set and more from Steve there! fantastic customer service which is the only reason why we purchased, made the experience so welcoming and let us roam the store and try everything out. Super informative and not pushy at all even knowing that we were moving he did everything to try to make it work even it meant he personally was not going to get our business! I took my business elsewhere and I don't regret it.
Came in today wanting to buy some new bedroom furniture and was greeted by BoAllen. I thought I knew exactly what I wanted going In and suddenly I became one of those Indecisive Shoppers and kept changing my mind. Bo was very helpful and knowledgeable on the products that they sell both in store and online, and worked with me until I found exactly what I wanted. Overall great service and great prices. No pressure to buy anything which is usually what scares folks away. Thank you Bo and thank you Ashley furniture!
Order sofa from catalog while in show room..paid cash...delivery in 3weeks and 3days. Received phone call days before delivery...was told"because of a warehouse delay" delivery would be delayed additional 2weeks. That's 5 WEEKS AND 3 DAYS for an order that WAS STANDARD... NOT CUSTOM.
Worst customer service ever!!! I am so displeased, I have purchased my house from this store within the past 6 months. I ordered a bedroom suit for my son a month and a half ago, called to schedule the delivery, and they call me today telling me the items are still in production! Why schedule a delivery, if they are just going to call me 3 weeks later and tell me it’s delayed!! I also ordered my other son a bedroom suit in September for delivery the day after Christmas. They didn’t have the hardware to even put the bed together and the night Stand was backordered! I ordered in 4 months before I wanted in delivered!!!
I purchased two couches which unfortunately got delayed longer than I could wait for them to arrive. While I was unable to receive the couches I was easily able to cancel the order and got a refund back within a reasonable time. Based on how they handled the experience I would give then a shot again.
My wife and I stopped into the store multiple times and had a fantastic experience working with Bo Allen. Bo’s professionalism and relaxed approach provided us with the comfort and support needed to purchase the furniture we wanted on our time. If you stop into this location request Bo for a relaxed yet professional buying experience.
Great customer service and a great selection to explore and try out. Staff is great. Especially Sean.
My husband and I basically purchased our entire house from here. Never again!!! Took forever for our furniture to get here, literally took over 3 months to get a livingroom suit and a pair of floor lamps. One of the lamps were broken out of the box and since being set up have done nothing but blow bulbs. We just purchased a formal livingroom set and have not even used it but maybe 2 months and it's already broke. Mind you, we don't use that set often if at all. I will never buy anything from here again or let a friend, family member or even an enemy buy something from here. Worst experience ever!
My husband and I have basically purchased everything in our home from here. Most of the merchandise is crap!!! Floor lamps we got, that we waited months for, are blowing bulbs all the time. The formal livingroom set we bought and have not used is falling apart 2 months after receiving it. Not to mention most of our furniture we purchased we had to wait months for. I would never recommend anyone to come here. Regrettable decision made buying from them.
This is my first experience with them and it wasn't that great. Every time I tried calling their Scheduling department, I was put on hold for over an hour...and that happened multiple times. I then decided to go into the store to speak to someone and she told me that my delivery had already been scheduled and no one contacted me about it. So that was a huge waste of time. Then when it finally came for my furniture to be delivered, they called me saying they were about 10-15 away and didn't show up until over an hour later...mind you, I had to stay home from work for this because there is a HUGE rescheduling fee. Just seems a little unprofessional to me. UPDATE: I got a hold of someone at the store to see if they could track where the delivery guys are. Turns out they never loaded my table onto their truck...and no one bothered to call me to tell me about it. Why did they call me this morning and tell me they were on their way then? Never buying from this place again. It seems like they don't know what their doing as far as delivery and customer service.
The sales team is great and the store experience went very well. I purchased 2 sectional couches on 12-1-19. After the store visit it all fell apart. Delivery was scheduled only to be rescheduled 3 different times. When I finally got a delivery, on 1-22-20, I received 1 full sectional ordered and just the wedge of the 2nd sectional. Now 1-29-20 and was told that I could be February 28th when I get the remainder of my purchase. About 3 months later. Totally unacceptable. I could've gone anywhere and had my furniture by now. This has been a huge inconvenience and very frustrating for a purchase of nearly $5000. I would not recommend for anyone to shop here. The only reason they get 1 star is because the sales team was good. Too bad the rest of the components to the operation are garbage. Meanwhile still waiting for the rest of the 2nd sectional! If I'd of known there would've been a 3 month wait for my purchase I wouldn't of even bothered shopping at Ashley's.
Rob Goodwin great service. Product knowledge very good. Great experience.
Donna was amazing she spent plenty of time with us, never rushed us was very kind, courteous and professional. Would highly recommend her if you need furniture or mattresses!!!!!
Benjamin was amazing! We were in and out of the store within an hour, got exactly what we needed plus more, and he gave us a larger discount than we ever expected.
Horrible! Customer service was Horrible! They switched my delivery date 3 times. I was supposed to get my daughter's bed set Dec 12th 2019 and here it is a month later and they are just now sending my refund check as of the 22nd of January!!! And.. That's only after no returned phone calls this whole horrible experience!!! Nice display but over all I would not recommend going to Ashleys ever.
I will never order anything from Ashley’s Furniture again! Placed my order for new furniture back on December 19th, it was suppose to get delivered on January 18th. Then they called 2 weeks ago to move it back to January 29th (I was pissed but okayed it). Just got a call again and they want to move it to February 13th at the earliest and there still could be a delay after that. No thank you!!! Horrible!!! I’ll take my hard earned money elsewhere. 🤬🤬
Make sure you check the online prices because they are different than the in store prices and they would have overcharged me $700 unless i pointed out the price discrepancy, also my order is scheduled to be delivered 7 weeks after purchase even though i was told it would be 3 to 5 weeks. They offered nothing for the delay so we'll see if it even gets delivered on their new delivery date. I see someone else had this same problem and the owner responded with call this number and "let us know if we can help you" how is that a solution? They should be giving discounts for lying about their timeframes Furniture looked nice in store thats why its not one star.
Ordered my furniture in store on 12/6/19 was told that it would be delivered on 1/7. Received a voicemail on 1/2/20 saying they were experiencing a scheduling delay and gave a number to call back. Upon calling it was just their automated line, waited on hold for 20 min, then selected option for a call back. Never called me back all day. Tried calling again on 1/3, waited on hold for 40 min and no one answered, set up for a “call back” again. Tried calling the store I placed the order at and all they could say was “I’ll have someone from our scheduling department call you back”. Very frustrating!!! Only reason I gave 2 stars is because the day I placed the order the sales lady was great! UPDATE- it is now 1/20 and I still do not have anything I ordered, got a call last Friday saying everything but 1 item would be here on the 23rd, 3 days later they called again and now something else isn’t going to be here? How could 3 days ago my item be available and now it’s not???? Missing items now looking at beginning of Feb, 2 months after purchased?? Never buying anything here again! I would cancel my entire order but they says they keep 12% as a restocking charge!
I came in the store a little after Black Friday weekend and purchased a living Room and Dining room set. Dylan Minor was my salesmen and he gave me the best experience I think I’ve ever had shopping for furniture. He was very knowledgeable about the furniture and very professional. I got my furniture Delivered on time and I LOVE the way it looks in my new house. I’ll ask for Dylan next time I need furniture. Thanks again for the great experience!!
Went to shop for new furniture for my new apartment in downtown. Was getting all new furniture for a completely new living space. Worked with Dylan was were helpful in assisting us with what we needed. Great advice for color schemes and pairing furniture after our initial decision of a very unique dining room table. Very good experience overall when being sold things and spending MONEY. Horrible when it comes to delivery of services and goods as promised. I was pushed by this sales person to get this furniture totally at 4,000 dollars when it would be delivered a week late after moving into my new place. So I was in my new apartment for a whole week with no furniture and promised delivery on the 1st. I set it up a month in advance and everything. They knew I would be at work and to look for the complex manager where I stay. They blew my phone up at work with a number to call saying nobody was here. I called the number and it sent to call center with a 30 min wait time called the store and they sent me to the same place when they asked to come there for the delivery because nobody was there. I drove all the way left work early in the middle of the work day to find my complex manager there and had been nobody from Ashley there all day and nobody had been there AT ALL TO DELIVER ANYTHING. Don&'t shop here at all this was the worst experience I HAVE NEVER HAD BUYING FURNITURE FOR A NEW HOME LIKE THIS WERE I WAS OPENLY LIED TO. And mind you I bought all furniture from this place for the entire apartment was pressured for the sale because I wasn&'t going to have furniture for a week and assured it would be here and this what happens. If I could give you people negative stars I would. Also your salesman Dylan Minor should be fired by making sales by lying to people to gain your store money. I work in sales what is that? That&'s not a thing, that is fraud. And don&'t tell me thanks for excellent review you kind of people are the most kind of people on earth. Smile at yeah guarantee things officially at a place business not like we are in doing some shady deal for furniture person to person over the internet. Then you take my money and don&'t deliver. By the way I ordered this in October of 2019 and it&'s now Mid January and I still don&'t have my TV Stand for the living room or ANY of my dining room chairs as promised by Dylan Minor your sales person they would be here ALL of it November 1at of 2019. I also see you&'ve deleted his name off this post because I mentioned it when I originally posted it. I will check this daily and continue to post the same review with his full name so people know when they walk in there to see expect. To be lied too and maken promises that won&'t be fulfilled & and defiantly not on time. So if you do go here the sales persons name tag says Dylan Minor either find another one or walk right out. I would suggest walking right out because I&'m sure they all lie about their dates and when they can actually die we their goods. I am in sales and you people aren&'t salesman on that floor, your con-men. Also when finalizing the sale Dylan Minor not only entered my email into the system completely wrong so I go no order confirmation but also entered my actual address wrong as well while promising that delivery date. I have had these Ashley people at my apartment 4 times now and still as stated don&'t have all the furniture ordered in mid October and it is now mid January. When nov 1st was guarantee for everything and we even paid extra for the premium white glove delivery. The looser acted nervous during the whole process and I was trying to find some nice furniture for new place and make sure it was here when I needed it. Lied to, manipulated deliberately, information entered wrong. If this went well you may have a life long customer. And all those things lie incorrect info manipulation all done by Dylan Minor. This is quality of people you have work at your stores? Never ever again and frankly this incompetent conman should loose his job.
The delivery process IS HORRIBLE‼️‼️‼️ WILL SCAM YOU OUT YOUR HARD EARN MONEY‼️‼️‼️ Promised one date then to be changed 3 times..I PURCHASED A BED 2 months AGO STILL HAVENT RECEIVED BED‼️‼️‼️‼️ GOT A CALL TODAY AND SAID BED IN PRODUCTION WILL BE READY LATE MARCH POSSIBLY.. THEN I SAID I WANT REFUND!! BEING THAT I PAID CASH IT WILL BE 14-30 Days FOR REFUND‼️‼️‼️ THEY KEPT SAYING YOU SIGNED A CONTRACT NOTHING WE CAN DO‼️‼️I SIGNED A CONTRACT FOR THE ORIGINAL DATE U GAVE ME OF DEC 22nd... Not Jan Not Feb No March... I WAS SCAMMED AND I WILL BE CONTACTING AN ATTORNEY ‼️‼️‼️‼️‼️‼️‼️‼️🤬🤬🤬🤬🤬Value City Furniture is where i will be
Update....I went to store wednesday night they said it's on the truck, I received a voice mail delivery Friday 3-5pm get a voice mail Thursday morning it's not on the truck they haven't received it yet and it'll be at least another week, this is my last straw, they have no idea what the other hand is doing. I've already made credit card payments on this thing..going for a refund this afternoon. UNLESS YOUR WILLING TO WAIT AND WAIT AVOID THIS COMPANY..(Went the week after Thanksgiving and got a good sale, that being said I'm still waiting for my couch to be delivered its the second week of January... They said the beginning of January( things happen) but the communication about the delay was unexcusable. I'm giving the 4 stars as the benefit of doubt that the sale floor people( very friendly) were not the cause... Please be wary of long delivery times.)
We definitely recommend this store! Specifically BoAllen (Bo)! My wife and I went a few weeks ago to purchase a dresser, couch, and TV stand. We had been up a few times but could never decide on which we liked. We went up one night and Bo helped us. He was so patient and friendly. He helped us narrow down and make a decision. HE EVEN STAYED ABOUT AN HOUR AND A HALF PAST CLOSING TIME FOR US. We finally made a decision minutes from closing, so he stayed afterwards to get information, payment, and scheduling. He even broke down payment options for us on two different couches. We haven't had good experiences shopping for furniture before, but No changed that completely! If you go, go for Bo!
Great experience for my first time there thanks to Bo! He was extremely helpful in walking us through the financial and delivery process as well as knowledgeable about the products they carry and what would benefit me. Definitely will be back to shop in the near future.
Good
Benjamin was GREAT! He was available as soon as we walked through the door. He listened and showed us exactly what we were looking for and helped us get it at a way better price! I recommend asking for him when you visit Ashley’s Furniture.
Ashley furniture was fine but we were looking for new dining room furniture!! But we have not been able to find what we really want !! No one seems to have anything quite what we want !¡!Lots of things ,very nice but not as big of a selection of dining furniture !!!
My mom went to Ashley today and met with BoAllen. He was very patient, kind, responsive and actually listened to what she really wanted instead of just trying to get her in and out and sell her something she would end up regretting down the line. He took his time and walked her and my dad through the whole store and explained the pros and cons of each dining room set and helped them find the perfect match for their home. They'll definitely be going back to Ashley and requesting Bo if they ever need anymore furniture.
If I could give ZERO stars, I would. I ordered a living room set LAST YEAR and STILL have not received it. They have done NOTHING to be helpful and can't even give me a date as to when my furniture will be done. Three months AFTER I ordered my furniture, they just called again for the THIRD time to tell me they haven't even begun to make the furniture!!!!!!! I WILL NEVER USE ASHLEY NOR WILL I EVER RECOMMEND ASHLEY! Worst company to deal with!!!!
Bo was very helpful and informative!!! He didn't hover over us or try to force anything on us! He worked hard to find us a living room set that we loved and was as close as possible to our budget!
Ben was super helpful and not pushy. Quick and easy shopping experience. Update: Delivery estimates are way off. Been 5 weeks and still haven't received my couch. They keep pushing my delivery date back. If it actually arrives when theu say it dies this time it will be close to 7 weeks. Completely ridiculous for a couch. Guess I'll be sitting on the floor forever. They operate like used car salesman. Promise you the world and have excuse after excuse on why they can't follow through. Got promised all these gift cards to makeup for the delays. I'm sure ill have to fight to receive those too. I'll update again if they correct this but until then you're getting 1 star since I'm being treated like a 1 star customer.
We are excited to get the couch and oversized recliner we ordered. BoAllen was awesome! He helped us with everything. He was able to answer all the questions we had and didn’t tell us what we needed to buy. We couldn’t have asked for better service and kindness. I would go back there in a heartbeat.
Excellent place to shop. If you visit the Ashley Furniture store in Canton, OH, please see salesman Robert Goodwin. He is very knowledgeable, professional and extremely caring of customers needs. I will always shop there and buy with his help.
Bo was a very good sales man . Honest & helpful.
how is it that we wait a month to have a couch and love seat be delivered? On top of that after receiving multiple calls during the week to confirm our delivery (today, 12/13/2019 between 11am and 2pm) only the love seat shows up? the delivery driver tells us, "no one called you? oh, well, have a nice day." So while we call the department store, they tell us, "that's odd, the system shows the couch is in stock." Yet, the warehouse won't deliver it until January 4th. we are talking 2 months since we ordered the furniture, and it's obvious someone just didn't load the other couch. so not only are we either being lied to or not being given the courtesy of a phone call ahead of time....then you don't go out of your way to make things right and tell us, "well, if you want it sooner, you can come to the wearhouse and pick it up". customer service and disconnect with the warehouse is a shame and a joke.
We had a good experience with our furniture purchase. So far no issues with the purchase, delivery or set up. A big thank you to our sales person, Robert G .
My husband and I stopped in to look right before the store closed Sunday night. We found something right away we wanted. Our sales man Rob Goodwin was very helpful. I changed my mind a couple times and he was very patient. I will definitely be back and ask for him as my salesman.
Ben was very helpful, knowledgeable and not pushy at all! Overall, great experience!
Order an entire living room suite and everything I picked out they priced match every item. BoAllen Stewart was my salesmen and he made it very easy for me. Delivery arrived on time and no issues.
Visited Ashley's multiple times looking at bedroom furniture and had a surprisingly pleasant experience. Ron helped us each and everytime and answered all our questions without pressure or frustration. I would recommend a visit to Ashley's before purchasing elsewhere and definitely ask for Ron.
Thank you Ben and Sarah at the Canton, OH location. I was able to work with Ben over the phone to get a great deal on our furniture. I highly recommend this store and staff to others looking to buy. :-)
Thank you Ben for helping us find the perfect couch.....your help was greatly appreciated
Great service!! Great prices!!! Thanks Bo!!
Months of searching for the right sectional brought us to Ashley furniture. BoAllen kept me in the loop of all of the best deals and when we were ready to buy, he took great care of us. We left happy and with a few extra pieces of furniture because of our cost savings. Don’t waste your time online- go in store and see BoAllen, you will not be disappointed!
Ben was a very helpful salesman. He was attentive, and resourceful. He helped us pick the perfect furniture for our new home! He gave us a great deal and was very friendly. Highly satisfied with Ben and Ashley’s Furniture.
Amazing experience with BoAllen Stewart! Will definitely be back!
Ben was super helpful! He took the time to walk us around and show us all our options. He was great to work with and I know we will be back!
We were looking for a recliner for my father who cannot use his right hand. Ben led us to this chair that was more chair than we were looking for, but after discounts we ended up happy. We got the 5 year warranty and delivery, as well as some coupons toward a future purchase. I know this Christmas present will be a big hit!
Allison has helped us each time we came in. She is just amazing. She was very patient with me (I am very indecisive). She wasn’t pushy at all and was such a great help!! Go see her!!
Went to multiple furniture stores today and felt hounded but at Ashley's BoAllen was great. He gave us time to decide on what we really wanted and gave us a great deal. Painless furniture shopping experience thank you!
Allison K. was so great to work with! She helped us find exactly what we were looking for & was able to answer all of our questions. We will definitely shop here again!
Just moved here and needed a new living room set. Went to Ashley's 1st then a few other places that were close by. Ended up coming back after comparing the quality and price. Our service rep, Bo Allen, was great!. I don't really care for furniture shopping but he made the process painless and he was upfront about the price, warranty and delivery charges. Pretty happy with the final product, thanks.
Boallen was extremely helpful and kind to my wife who a few months ago purchased a sectional. He called her after we received the sectional to make sure everything was ok. We will definitely revisit Ashley's and look him up when looking for other piece's.
First attept at delivery the driver sat in his truck and wouldn't even attempt to deliver since we had stairs. He sat honking his horn for the other guy on the phone w customer service. 2nd attmpt they called me 2 hrs past delivery window to say couch was damaged this morning. Wasted my whole day. Now family coming for the holiday has nowhere to sit. No excuses, but they were happy to take my money when we ordered.
It's all good while you're there...wait until they have your money...the customer service changes dramatically (not in a good way). My latest shopping experience at Ashley would have been a 5. Sarah was very helpful. Since then, the experience changed dramatically. My rating now is <1. Things happen - that's retail, I get it, but when that happens, it's SO simple to treat your customers RIGHT. Follow through on promises made to customers. It's literally that simple. ~Don't trust delivery estimates-they're laughable ~Don't trust that they're "working to solve an issue" because "customer service is important" - it's not. ~Don't believe when they say they promise to call back - they don't. Three different sales (including management made this promise. Not a single one of the three EVER called back. I had to chase them for a response. ~If they tell you they've resolved an issue - don't believe them. If you're looking for a company that treats you like a valued customer, GO SOMEWHERE ELSE.
Our sales person, Sean, was extremely helpful and knowledgeable. I would definitely recommend this store.
This place is amazing!!! Allison is your go to girl if you need any help! Helped us out today and she was amazing!!!!!
The service here was amazing. Allison was fantastic from the minute we walked in. My partner and I went to the Fairlawn location a few days ago to look for a couch. We were there for 45 minutes and never had an employee interact with us at all. Multiple employees walked by, and we still didn’t receive any service. We left the store sad and disheartened by the experience. We came to the Canton location hoping things would be better, and they were for sure. We ended up buying much more than we planned. Thank you!!
I worked with BoAllen and he was amazing and helped me out a lot. Also, the sales manager Amber was great and seemed to care about our purchase. Highly recommend!
My wife and i had the pleasure of doing business with BoAllen on 11/17/19 What a great salesman, helped us with all our needs, was very knowledgeable and patient and explained everything every step of the way. We appreciated his courteous and professional manner. It made us feel at home. Great job Bo! Todd & Jen Miller
Me and my partner went in to buy a sofa and Boallen greeted us and helped us threw the whole process and made it very easy and simple :) . Very polite and will definitely come again.
Do not buy anything from the store and expect it to last. And do not buy the extended warranty and expect them to do anything for you if something goes wrong with the product. We have been told from the insurance company that they won’t cover manufactured defects and Ashley furniture pushed us off until 13 months which was one month after our warranty expired and then told us that we couldn’t get anything done to our furniture that was falling apart. We bought a new bed a new dining room table and a new couch sofa and ottoman. All of these things are falling apart and Ashley furniture refuses to do anything for us
We just had the best furniture shopping experience here! Rob G. is Amazing! We are so glad he helped us and want Ashley Home Store and the community to know what an incredible asset he is to this company! If you are looking to buy furniture and want help from a salesman who cares, is patient, thorough, knowledgable and honestly puts the customer first, he is your guy! We couldn't be happier with this experience and highly suggest stopping by Ashley in Canton and ask for Rob to help you if you are furniture shopping. Thank you so much Rob helping us update our home!! Ashley Furniture is lucky to have such a great salesman representing them!
Boallen Stewart was awesome to work with and answered all of our questions. Very professional and straightforward. Great job Ashley Home Store.
Boallen was so helpful and answered any questions I had. He gave me time to look at different options and made sure I had all the info I needed. Couldn't have asked for a better experience.
We purchased furniture from Ashley less than two years ago. We also purchased an extra warranty on the furniture which was represented to us as coverage in case there were any issues during the first 5 years of ownership. Less than two years in, the seams of the chair on foot rest have spread significantly and the seating area is falling apart. Ashley referred me to call the warranty company since it was out of the manufacturers warranty. The warranty company said the conditions/issues with the recliner are not covered.
Allison was awesome! She sold my mother in a law her living room furniture and we returned a couple days later to get our bedroom set and we can’t wait to get it in the mail! We will be returning in the near future to continue furnishing our house.
We had the pleasure working with Boallen. We had a great experience. He was very helpful not a pressured salesman. Definitely will be a return customer.
Had a great experience!
I had a great experience with Ashley HomeStore Furniture. Walked in and did NOT feel bombarded or pressured to make a decision. Was informed what sales were going on, where I could find what I was shopping for, and if I had any questions who could help me right away. Bo was our Salesman and he did the most fantastic job. He made the process of purchasing (what I have been looking for for months) easy. If you stop in (which you should) ask for Bo. My sister bought her dining room set from Ashley HomeStore and also had a great experience.
Had a great first experience with BoAllen today! He was very helpful and tentative to our needs. I will definitely go back for any other furniture needs.
Waited almost a month for my chairs to be delivered then when they showed 30 minutes late they only had one chair. Was never contacted about my chair being out of stock. Will see if they do what they said they were going to do or not.not at all happy with them right now.
We had the best experience from the moment we met Dylan. He was so friendly and personable.He listened to our likes and dislikes and found us everything even more than we asked for. Then he even made it a point to deliver our bedroom suit and set it up. The delivery of everything was brought in and set up. They were all so nice .Thank you to Dylan and the entire staff at Ashley's in Canton Ohio for everything!
I purchased a tempur-pedic mattress at this store at the end of September.After 3weeks they delivered to my house with out my mattress cover.So I called Boo(my consultant and told him about it).After 2days another person from New York called me and said they will mail the matress pillow from warehouse for us.And until now I didn’t get it,it’s been 3weeks from the day they called.It was my first time to purchase something at Ashley furniture and i got really bad experience.I don’t know when will I can have my cover.It’s $ 300 not free.I never ever come back to this shop again
I had the pleasure of working with Cassy on the purchase of our new furniture. She was extremely professional yet personable and patient with me as I am very indecisive. Cassy was honest and knowledgeable of all pieces of furniture that I was interested in and was very accommodating. I’ve already planned on my next purchase and I will be coming back to have her help me. This was probably the best experience I’ve ever had with a sales professional. 🙂
Dylan Minor is an excellent salesman. Really cares about his customers.
I just want to give a huge shout out to Dylan Minor, what a great sales man! Very energetic and knows his stuff!
This is the most unprofessional place in the canton area you can buy furniture from. I was buying and entire set for my whole apartment bedroom dining table living room the whole nine yards. I spent thousands of dollars and was given the stipulation that the furniture would be delivered by November 1st when I moved into the apartment a whole wee before. I was promised by the sales associate DYLAN MINOR that the furniture would be there that day as he knew he I would be there an entire week without furniture. I pressured into it and agreed on the stipulations he promised! Well first I get no confirmation or bill of receipt after spending thousands of dollars sent to my email. I had to call in he entered my email wrong. Now day of delivery I'm at work and Ashley furniture starts blowing my phone up saying nobody is there. I try to return the voicemails they send to call center with 40 MJ. Wait time I call the store where I spent thousands of dollars they send me to that same call center. I couldn't answer my phone at work when did they called I fly back there my apartment complex manager says nobody has been here at all she had been waiting for the delivery the whole time. So mind you I have now left work in the middle of a work day, go to the Ashley furniture sore PHYSICALLY NOW and they tell me it's my fault because they were there and I didn't make appropriate arrangements. Then they show me the address THE IDIOT SALES GUY DYALN MINOR NOT ONLY ENTERED MY EMAIL WRONG BUT MY ENTIRE ADRESS WHEN PROMISING ME THE DELIVERY ON THE 1st knowing I was the edge because I wouldn't have furniture for a week. I had to call correct the emailTo get my receipt for the sale and then this happens on the day of delivery and they send to call center wait ques tell me it's my fault and not only did I realize it was their error until psychically going to the store and seeing the idiot entered my ADRESS wrong too!! This place is so unprofessional and quite frankly a joke. & obviously by all these errors and how I was promised and sold the sales people especially DYLAN MINOR ARE CLEARLY INCOMPETENT!
Had a great experience today at Ashely Furniture in Canton, Ohio! BoAllen greeted us and explained how everything works without being pushy or overwhelming! Great experience! Definitely recommend!
We found a glass desk on the Ashley furniture website for $189, with free 2-day shipping. We had a $200 store credit from a previous purchase of furniture ($10,000+ of it) and figured I could use it for this purchase. Nope...good only "in store". OK...so we went to the closest store... We were greeted by a salesman, told him what we were looking for and even showed him the item online. He looked it up and told us it was $259 and could not honor the online price. I get it...the store has overhead. My girlfriend wanted to talk about it. After about 10 minutes, we went back up to the sales counter and was told by the attendant that our salesman was attending to a "pickup in the back". A female salesperson was summoned, shown the item on my phone, and was told we wanted to purchase it. She looked it up, credited the sale then told us it would be a $60 delivery charge. I asked if I could just pick it up at the store and she told me they don't have store pickups. I was just told my previous salesman was on a "pickup" and the attendant then told me I could pick it up in store. Oh...I was expecting a canned response but NOT an outright LIE! I was then told it would be 3-4 weeks. With a perplexed look, I asked why it would take so long. She replied that the desk "comes from the manufacturer" and "they are custom built" (Back to back LIES! This thing was plainly marked "Made in China" right on the box. Maybe she believed it was custom built in China???) then shipped to their warehouse in Maple Heights, then shipped to the store. I finally got the "custom built" glass desk...only after I called about it first. Nice desk, but I am rating the service aspect in this review. If you absolutely don't have to go into the store, order it online. The nameless, faceless world of online shopping would have bettered this experience by far.
We found a glass desk on the Ashley furniture website for $189, with free 2-day shipping. We had a $200 store credit from a previous purchase of furniture ($10,000+ of it) and figured I could use it for this purchase. Nope...good only &"in store&". OK...so we went to the closest store...We were greeted by a salesman, told him what we were looking for and even showed him the item online. He looked it up and told us it was $259 and could not honor the online price. I get it...the store has overhead. My girlfriend wanted to talk about it.After about 10 minutes, we went back up to the sales counter and was told by the attendant that our salesman was attending to a &"pickup in the back&". A female salesperson was summoned, shown the item on my phone, and was told we wanted to purchase it. She looked it up, credited the sale then told us it would be a $60 delivery charge. I asked if I could just pick it up at the store and she told me they don&'t have store pickups. I was just told my previous salesman was on a &"pickup&" and the attendant then told me I could pick it up in store. Oh...I was expecting a canned response but NOT an outright LIE! I was then told it would be 3-4 weeks.With a perplexed look, I asked why it would take so long. She replied that the desk &"comes from the manufacturer&" and &"they are custom built&" (Back to back LIES! This thing was plainly marked &"Made in China&" right on the box. Maybe she believed it was custom built in China???) then shipped to their warehouse in Maple Heights, then shipped to the store.I finally got the &"custom built&" glass desk...only after I called about it first. Nice desk, but I am rating the service aspect in this review. If you absolutely don&'t have to go into the store, order it online. The nameless, faceless world of online shopping would have bettered this experience by far.
We found a glass desk on the Ashley furniture website for $189, with free 2-day shipping. We had a $200 store credit from a previous purchase of furniture ($10,000+ of it) and figured I could use it for this purchase. Nope...good only "in store". OK...so we went to the closest store...We were greeted by a salesman, told him what we were looking for and even showed him the item online. He looked it up and told us it was $259 and could not honor the online price. I get it...the store has overhead. My girlfriend wanted to talk about it.After about 10 minutes, we went back up to the sales counter and was told by the attendant that our salesman was attending to a "pickup in the back". A female salesperson was summoned, shown the item on my phone, and was told we wanted to purchase it. She looked it up, credited the sale then told us it would be a $60 delivery charge. I asked if I could just pick it up at the store and she told me they don't have store pickups. I was just told my previous salesman was on a "pickup" and the attendant then told me I could pick it up in store. Oh...I was expecting a canned response but NOT an outright LIE! I was then told it would be 3-4 weeks.With a perplexed look, I asked why it would take so long. She replied that the desk "comes from the manufacturer" and "they are custom built" (Back to back LIES! This thing was plainly marked "Made in China" right on the box. Maybe she believed it was custom built in China???) then shipped to their warehouse in Maple Heights, then shipped to the store.I finally got the "custom built" glass desk...only after I called about it first. Nice desk, but I am rating the service aspect in this review. If you absolutely don't have to go into the store, order it online. The nameless, faceless world of online shopping would have bettered this experience by far.
I stopped into night to look for some furniture. I needed a new couch. I was greeted at the door by BoAllen Stewart. He was very nice and showed me around. He knew a lot about the furniture. He also wasn’t pushy. I ended up getting a nice set. So thanks again BoAllen for your help!!
Ben made shopping as easy as it could possibly be. He was fast and knowledgable with constant consideration for our needs . Thanks Ben!
ben is way too ritzy, recommend him 100000% 🤪🤪🤪
worst store ever to deal with furniture weeks late then they give you a $100.00 gift card that you cant even use online worthless
I stopped in to look at a couple of couches I had been indecisive on. Amber was extremely helpful in my final decision. She was patient with me and I never once felt pressured to make a purchase that day. I ended up leaving with some great deals!
My first experience at Ashley Homestore was a great one. I didn’t anticipate making a purchase that day but Ben was super helpful, patient, and worked with me get the best deal possible. Needless to say, I’m so excited for my new bedroom set and even more excited about the price I paid for it. I definitely recommend- the furniture and customer service are well worth it.
Ben helped us find a great deal on a sleeper sofa. Love the quality and service
We just purchased our new sleeper sofa from here and Ben made it so easy!! He was so helpful- he answered all of our questions and showed us all the options we had. He even gave us a great deal! 🤩 Thanks Ashley Furniture!
Ben helped us buy our living room set and did a great job explaining everything to us and pricing out different furniture pieces for us. He was very patient, kind and gave us a great deal. 10/10 would recommend shopping with Ashley, and working with Ben.
Ask for Ben , he’s super helpful and awesome!
Boallen Stewart so amazingly helpful during our recent visit. We had a lot of questions and answered all of them and gave us space to discuss privately. We took our time and ended up with a beautiful bedroom set and mattress!
We walked into Ashley looking for a sofa for our brand new house, we were amazed at the great selections for fair prices. BoAllen helped us find the perfect piece for our living space, he was courteous and very friendly. It was a pleasure working with him, will be stopping by again.
My husband and I have been furniture shopping for our home and we have not had the customer service experience that we had today at Ashley... it was superb!! Thank you to Dylan for all of the time that you took to educate us and make buying our new bedroom set and mattress low pressure and easy peasy!!
First time I’ve been in Ashley’s at this location and I will definitely be back. BoAllen made finding and buying a new couch, a typically stressful experience, super easy and carefree. Thankful I came here in comparison to similar experiences I’ve had at other furniture stores, and I will definitely be back.
BoAllen Stewart was super helpful and knowledgeable. Appreciate his kindness.
BoAllen we want to thank you for your fast service helping us purchase our new sectional! We were pleased with how you were straight forward with us and explained everything clearly!! Love this Place!! Our sectional will be delivered on Tuesday!! That’s fast service and they have an exceptional 5 year warranty at a reasonable cost!! Thank you Tiana & Carla😃
This was our first visit to Ashley Homestore and it was amazing thanks to the help of BoAllen. BoAllen explained the delivery estimated dates, delivery expectations etc. The selection, and atmosphere was outstanding. We purchased a sofa, 2 chairs and a dining room table and chairs. Looking forward to receiving our purchase. Thanks again BoAllen for making this a great experience.
We have been waiting over TWO MONTHS for our bed to be delivered. The first time, they were missing pieces. We refused the delivery in order to wait for all the pieces. 3 weeks later, they attempted to deliver again but only had the head and foot board. 4 weeks later, SAME THING. they only had the head and foot board. Since then, no one has reached out to help us receive our bed. The only reason I haven’t canceled this order is because the bed matches the rest of our furniture. We have been without a bed for 2 months and I am frustrated
Lisa Fowler was an absolute pleasure! She had the perfect mixture of letting us explore while offering help and information on any Ashley Furniture products. We left with a couch on order today and the promise to return in the upcoming months for more baby proof furniture.
Ashley is great! Stop in and see her. Great job!!!
Ben was awesome to work with!!! So nice and kind! Had such an easy experience! In and out in less than an hour!!!
Went to Ashley's and had a great experience. Ben was able to help me find everything i was looking for at a great price! Defintley will be returning and also refering my friends to Ashley!
Wonderful store and amazing employees! Ben Eyler was very helpful to me in looking around and although I didn't buy anything this time, I will be back and recommending!
Great service, Eric is always so helpful. Great furniture, will definitely be buying more.
Benjamin was so helpful. A true American hero. Would recommend to all friends and family. Great customer service!
Benjamin was awesome in helping us pick out our couch and end tables. Highly recommend him for your furniture needs !!
We got the perfect couch and table set for our first home. Benjamin took the time with us during multiple visits, never pressuring us. He was the most helpful person we encountered during this process. Will only buy from Ashley’s
Eric always takes care of his customers!
If you are looking to refurnish your living room, or just simply looking for a nightstand, or anything in between. This is the store!! Go in, ask for Eric. This guy had an ability, based on me and what I needed, to find exactly what I was looking for. Both of my trips to the Canton Ashley Home Store, my guy Eric went above and beyond to help me. Thank you for a great experience with what is usually a pain.
Excellent selection and customer service! Will definitely purchase here in the future.
Best furniture store ever. Eric is such a great store manager I will be purchasing my furniture from here on out.
Stopped in to look and ended up refurnishing my entire dining room. Great staff they all had addressed us with a smile or hello. The manager Eric went above and beyond to help me find what I was picturing.
If you need anything, just find Rob! he’s our go-to guy, he always steers us in the right direction with our furniture and the durability since we have multiple children! we always leave happy
Great store! Terrific service and I love my furniture!
Rob was an awesome guy to deal with. Very polite and professional and did everything he could to get me the best price
Rob and Sara worked hard for us and helped us find a great deal.
This is definitely the place to go for furniture, and when you get there ask for Robert. He has excellent customer service, great taste in his selections we remodeled our living room with beautiful furniture and furnishings.
Stopped in, found a great rug within my price range. Thanks rob
If you want an amazing customer service experience, make sure you go in and ask for Donna! She was the perfect balance of professional and fun. She listened to what I was looking for, and had some great recommendations for me. It was my first experience in an Ashley Store and I know when I need anything in the future, I will be going in to see her. 5 stars and two thumbs up!
Our sales guy Robert at the Canton location was awesome, he helped us put our bedroom and living room suite together from the description we gave him. He got a great discount for us and had everything rushed to our door... thanks Robert!!!
The sale associate Rob, that’s a good man. I was having a tough time picking out what kitchen table and love seat to get. He helped me decide on nice furnitures along with a rug and also helped me buy a new bed the next day. Everyone needs a guy like Robert !!!!
I Was helped by Rob Goodwin, service was unmatched. He kept me informed on everything I needed to know about furniture. Will be back
I highly recommend rob, great guy to work with.
I purchased our furniture on Aug. 4th. It was delivered on Sept. 4th. All 8 pieces were damaged by the delivery company. I never signed for the delivery of furniture and talked to the delivery crew and was told to call my sales representative and they would take care of it for me. Well I asked for a refund and was told they would compensate me and have replacement furniture to me as soon as possible. They compensated us $100.00 on an order that was $4,000.00 and replacement furniture was suppose to be here tomorrow on Oct. 4th. Now we are told it is on back order and won't be available for delivery till Nov. 27th. Again I asked for a refund and I was told that they don't do refunds once the furniture is delivered. Even though it says nothing about not being able to receive a refund once furniture is in your home on our paper work. I was told there are signs in the store. What a joke!
I had great customer service from the short girl Donna. She made it very easy and was very helpful. When I return in the future I will definitely be asking for Donna. THANKS
The service I received was amazing, your employee Rob Goodwin knows how to satisfy and find exactly what I needed. The couch is great!
Shocked at how awesome the customer service was. I worked with Rob and he made it an extremely enjoyable experience. Will definitely recommend to friends and family.
This was our second experience purchasing from Ashley and another 5 stars purchase. There are many choices available, in any price range. The salespeople are knowledgeable if the products and it is very low pressure. Ben helped us purchase our new living room furniture and was patient while we made our decisions. Highly recommend!!
Great store experience from Benjamin! Come to Ashley and ask for him!
The sales associate told us what we wanted to hear to make a sale. Delivery has been postponed three times now due to manufacturing delays. Customer service is rude and cannot help at all. The entire buying experience was awful, I will be spending my money elsewhere.
Great atmosphere!
Purchased a beautiful bedroom set and got a great price with the Labor Day sale going on. Benjamin was a fantastic salesperson! Very knowledgeable, super nice and great to work with. I will definitely buy furniture from Benjamin again! He made check out quick and easy. Even got an email receipt. Fantastic buying experience.
Purchase a beautiful bedroom set and got a great price with the labor day sale going on. Benjamin was a fantastic salesperson! Very knowledgeable, super nice and great to work with. I will definitely buy furniture from Benjamin again!!!! He made check out quick and easy. Even got an email receipt. Fantastic buying experience!
Horrible experience. I was told I purchased 24 month 0% down promotion for a sectional couch bought and now management is telling me it was only a 12 month promotion. Unhelpful management , cocky manager comments , "customer is wrong" attitude , no attempt to help / resolve this very costly dispute in any way shape or form. Do not sign any of their paperwork without reading every single line because what they verbalize and sell you , will screw you in the end. Never again will I make a purchase from this store. Horrible troubleshooting and i will find a place who values customer time and money especially when I've spent thousands of dollars there furnishing my house. Done !
We ordered a bunk bed and 2 mattresses, we were given incorrect dates for our delivery, twice. We had already had to wait due to backorder, and then we were constantly told wrong dates, and then delivery day FINALLY came and they sent us TWO sets of rails and ladders. This whole ordeal from beginning to end has been a complete nightmare. They are so disorganized, have nothing together, and We will never be order from them again, and they will never be recommended to anyone I know.
Table ordered & everything done fast! Thanks 😊👍
Ball buster Ben was very helpful during the purchase of our new sectional. It was an enjoyable furniture buying experience. I would recommend Ashley furniture and Ben to anyone looking to purchase furniture.
Thank you so much to Amber for being extremely helpful and kind! This was my new husband & I’s first couch buying experience, she made it quick, easy and got us an AMAZING deal. Great store, we will definitely be coming back!
The delivery of our coaches was delayed for over two months and sometimes they would not show up without calling... so disrespectful
My husband and I made our first online purchase from Ashley Furniture last summer and we were pleased with the entire process from ordering to delivery. Unfortunately, I cannot say the same of our experience this time. We ordered a dining room table with drawers. Upon arrival, one of the drawers had a 3" diameter hole in the bottom and one of the table corners was chipped. I immediately took photos of the issues and emailed the address provided for online sales. I waited 24-hours for a reply and heard nothing. I called the phone number for provided for online sales customer service. My first call lasted 37 minutes and 20 seconds before it just cut out. I called several more times that day and never spoke to a customer service representative. I replied to my original email hoping that would spark a response, but I was being overly optimistic. After several more attempted phone calls and emails, I called the nearest Ashley HomeStore for guidance. They were polite but could only provide me with the same worthless email address and phone number I had been trying all along. Finally, I used the online chat. They graciously sent me an email from the email address that I had been attempting to get a response from. It's been a week since that interaction. I emailed once more for an update and I once more heard nothing in response. This customer service experience has been awful. Ashley HomeStore had a loyal customer in my husband and myself, but after this I will spend my money elsewhere.
Allison was crazy awesome! Great deal!!
A big shout out and thank you to Ben Eyler for making our furniture shopping pleasant and hassle free!!!!! Thanks a lot man!!
BoAllen was super helpful and helped me pick out the perfect couch and bedroom set for my home! Would highly recommend this store and Bo.
Purchased a sofa from here last week. Had a great experience with salesman BoAllen. Non-pushy atmosphere, friendly, and extremely patient and knowledgeable with with my questions or concerns. Would recommend everyone to ask for Bo, and will be back for further purchases.
Great place except customer service and delivery issues!!
While delivering furniture to the house across the street from me, the truck ripped down a wire and did significant damage to my house in the process. After getting the run around for almost 2 weeks they denied our claim because they said their delivery men were never on our property and there’s no way to prove if the wire was too low. This of course being a wire that had been hanging there for 15 years with no incident. This was clearly negligence on the driver’s part. Who damages someone’s property and then won’t take responsibility? In the past 3 years I have furnished 2 houses with furniture from Ashley’s. Needless to say, I’ll never set foot in their store again.
Ben eyler was a fantastic help. He helped me and my fiancé find a entire bedroom set and the whole process was easy and painless definitely coming back and asking for him 😊
I made a purchase on 5/31, I bought a sofa with chaise and a 6 piece kitchen table set. I was told it normally take up to 2 weeks to be delivered which was okay. The sofa was delivered on June 28th, this was more than 2 weeks, I was told they would give me $100 store credit until this day no one has called me about the late delivery. Fast forward into the month of July, they told me that the table was on backorder and would have been delivered on 7/05 needless to say they didn't honour that delivery date. I called and they informed me that the new delivery date will be on 7/09, I called again on 7/08 to see the time they'll delivery and what do you know they changed the delivery date to 7/13 without even informing me of anything. It's been 6 weeks and Ashley homestore has failed to contact me regarding this issue. I have called multiple times to speak with a Manager, they told me that there was no managers available. They are so shady , they don't value the fact that you have to work so hard for your money and you need to get the product/service that you pay for. I have filed a complaint with the BBB and FTC so hopefully someone will take the time out of their busy schedule to help me with this issue.
Boallen took care of me very well in the store, spent a lot of time, showed me all comparable items, and got me the best price. We looked at the calendar and scheduled a delivery date. I asked my parents to receive the delivery as I had to work. They had to postpone their vacation, but were happy to help. The day of delivery they not only failed to call, but didn't have me scheduled and didn't even have the furniture in the state! I was told it would be two more weeks, but they could give me $75 off. Not only do I not trust them to deliver at all at this point, but $75 was a slap in the face for the level of inconvenience they've caused! I'm supposed to have a house warming party this weekend, guess my guests will just sit on the floor! Will NEVER do business with Ashley again!!!
Boallen took care of me very well in the store, spent a lot of time, showed me all comparable items, and got me the best price. We looked at the calendar and scheduled a delivery date. I asked my parents to receive the delivery as I had to work. They had to postpone their vacation, but were happy to help. The day of delivery they not only failed to call, but didn&'t have me scheduled and didn&'t even have the furniture in the state! I was told it would be two more weeks, but they could give me $75 off. Not only do I not trust them to deliver at all at this point, but $75 was a slap in the face for the level of inconvenience they&'ve caused! I&'m supposed to have a house warming party this weekend, guess my guests will just sit on the floor! Will NEVER do business with Ashley again!!!
Worked with Ben to find our first bedroom suit together as husband and wife! He was awesome to work with. Couldn’t be more pleased with our purchase! Thank you again Ben!
Incredible selection of furnishings. Ask for Sarah, she's awesome!
Disappointment = when you have a store credit but you're not able to use it to buy a Discontinued item 😕
Had such a great experience. Found exactly what I was looking for (chaise lounge). The salesman that helped me was doing everything he could to give me a the lowest price. I am very happy!!
We had a great experience while shopping at Ashley. We came in previously and spoke with Vas and she was great! Told us every detail we needed so we could decide on our bedroom furniture. We came back and worked with Bo Allen and he helped us find the perfect mattress for the bedroom set we decided on. Both were great and VERY knowledgable! Super friendly staff you have at the Canton location! Thanks again Vas and Bo!
Ben and Bo were a huge help to me. It made a stressful situation easy. I am very happy with my purchase. My house is filled with Ashley furniture. I always have recommend Ashley and will continue to. Just ask for Ben or Bo!
The furniture is fine, but our rep Allison ordered our couches without telling us they were out of stock. They don't do returns, only store credit, which is pretty lame so we decided to just wait and try and get the furniture we paid for. It's been a month and a half and we still have to wait a couple more weeks until it can be delivered. We called to ask if they could do anything to compensate us for having to sit on the floor of our apartment for the past month and they said they could give us $50 back or $100 in store credit which is pathetic considering I just spent $1100 in their store. I took the $50 cash to avoid ever having to shop at this dumb place again.
Where to begin! I normally don't post negative reviews however there has been so much go wrong with both orders I placed ( 1 in December 2018 and the other May 2019) with absolute no resolution that I feel obligated to share so others don't go through what we have. The 1st order we placed arrived as scheduled however the delivery subcontractors that Ashley's uses dropped my furniture in a mud puddle without saying anything scratched one of the legs on the bottom of my couch without saying anything, neglected to give me my pillows as well as walked through my basement with brand new carpet with their water soiled shoes, no booties, no respect. After contacting Ashley's and complaining they apologized and assured me the same crew would not be back to deliver a second piece of furniture bc a piece of the 1st order would not fit in the space. Not long after that, to my surprise, the owner of the delivery company called me apologized and told me that his company would in fact be delivering but they would not use the same people so I agreed. That gentleman did follow through with his word however they still entered my home with 0 booties on for protection of my new carpet. My pillows were eventually sent through the mail and because of my complaint I did also receive a box of new feet for my couch since the 1st ones had been scratched. The second purchase was even worse! To be honest the only reason I went back was because I was given A $150 store credit from my 1st purchase to make up for the delivery charge that we negotiated with one of the managers to be free. Being that I needed a coffee table I figured I would utilize the credit and save myself a little money . So I went in around May 3rd, worked with Wesley, we agreed on a coffee table table, paid with my store credit and the rest in cash. I was told that Ashley's is starting to carry more and more things in there warehouse so that their customers may be able to get smaller items such as this coffee table in a shorter period of time however that was not guaranteed and we were to stick to the 2 to 4 weeks delivery time which was fine with me. As of this post, It is now well past 2 to 4 weeks I have yet to receive a phone call from Ashley's with any type of update on my table however I have called them about 5 times and each time a new story. I have spoken with 2 managers from the store as well as corporate customer service, One manager from the store promised to call me back within a 2 hour window with the promise of some sort of resolution but of course that didn't happen. The corporate customer service department did nothing but apologize for the delay. So here I am, still no updates and no furniture but I should actually sit back and relax according to the Way this company deals with their customers. This has been my 1st purchase with Ashley and my last I will continue to purchase from Levin and Wayside where I received good customer service and my products on their due dates with no damage Or shady delivery people. I will happily update this post when I finally recieve my table. BUYERS BEWARE!!!! UPDATE: I just called what I thought was customer service at my local store but no it was the corporate office, asked them for an update, they show I purchased on May 3, so we are now working on our 7th week with absolutely no communication from this company. I have contacted them EVERY time. Today the rep says that he shows the Canton store has my table.... have I recieved a phone call.....of course not...but same old story, their sorry! Curious how long it will take them to call me since this is a store pickup item......to be continued! 2nd Update I had my husband called this time around, hit number 2 to speak with a sales associate, placed him on hold for 15 minutes, transferred to corporate which I spoke to on Monday. Confirmed Canton has had our furniture since Saturday and when would we like to pick it up? Isn't it interesting how we've not received one phone call EVER from the Canton store although I've called them now 6 times!!
Ben Eyler was fantastic with helping us
I originally went to look at furniture and Amber helped us. We decided to come back 2 weeks later because we really liked the this furniture over all that we looked at. This time we worked with Ben; he was very helpful and efficient. I gave 5stars because of all of his work and help,but, he made sure to remind me that amber originally helped us. When he did that it also showed that he was also a nice person and a team player.
This was my first big purchase for my new duplex . Ben was great and so helpful!!! I appreciate him so much making this stressful situation easy and fast. Thank you so much!
We had a great shopping experience at Ashley Homestore Canton Ohio. Our sales consultant Ben, provided excellent service. We will definetly refer others to him.
Thank you so much to Ben for the effortless experience in buying our new sectional couch, can't wait to see it in our home! Ben was amazing to work with. We felt No pressure, definitely will be back if looking for anything else in the future!
My husband and I just purchased a sectional. Sean was awesome! Ask for him if you stop in. He was very helpful and did what he said he would. Awesome experience!
If you’re looking for the best customer service see Ben! 👌🏽☺️
Allison is awesome! She was a great help while finding a new couch.
The prices were good and the service was great. Allison was very helpful and willing to work with us.
Allison was wonderful! Really appreciated all of her help!
The service personnel were great however after we received our furniture our experience changed. We received our sectional partially broke. You can’t see it just by looking. When noticed we called and 6 months later we are still getting a run around and still no replacement!! I called again today and they have no record of us calling or someone coming to my house to look at it!!!! REALLY!!!???? They tell us now to send pictures as we are starting all over again the replacement process!!!! I cannot believe this company. If I could give them no stars I would have!!! Ps... and we did purchase the extra insurance on it!! A lot of good that did!!!!!
Ben and Amber were amazing to work with. I would highly recommend coming in and asking for them to help you out with finding your next purchase for your home furnishings
Nice store,didnt have what i wanted
Awesome experience with Ben Tyler. Definitely recommend asking for him!
Ben really hooked it up, thanks for your great service!
Thank you Ben for your time and patience while I selected a new mattress
Amazing store with great quality furniture! Ben Eyler is soo helpful and will get you a great deal!
Great store awesome environment worked with Ben Eyeler highly recommend him.
Excellent service by Ben!
Ben was a great help, and what an amazing deal, thanks Ben for being such a great help!!! Your the man
Went to browse around purchased a lovely dining set sold by Sean
Me and my husband had just bought a couch, lift coffee table, and an end table! If you come here ask for Sean. He was excellent and very helpful! He listened to what we wanted and helped us find it! Even took a lot of time for us while we were undesided and trying to figure everything out. He also helped my mother-in-law while helping us. It was a wonderful experience!! Thank you Sean, and we appreciate everything you did and helped us!!! We definitely will be back!!!
Poor customer service. Bought a very nice table that wasn't cheap and got cheap quality. 1 month after owning it they would not stand behind fixing it.
Came in to buy a new bedroom set and Ben was super helpful! Great experience and would definitely recommend! Thanks so much Ben! :)
We just shopped for mattresses in Canton Ohio store. Sales person Benjamin Eyler was very helpful but not pushy. Couldn't ask for a better experience.
Went in not sure if I'd find what I needed in my price range and Ben helped me with EVERYTHING! He was amazing! I had my 3 yr old with me who was a little wild & Ben was very understanding and helpful which made the experience great! Definitely recommend!
Excellent service! If you need anything at all, definitely ask for Ben!
Awful quality furniture!!! My mother bought a brand new dining room set, 6 chairs, within two months the chairs started to literally fall apart. I mean, screws were falling from these chairs. My mother bought the manufactures warranty, and the “life time warranty” that comes with the set. My mother spent over $800 dollars. My mother has been complaining to these people since November. This company sent out two workers, two separate times to try to fix these chairs, and it does nothing for these pieces of furniture. When my mother contacts customer support, they tell us it’s the “conditions of the house” meaning we aren’t supposed to sit on the chairs they sold to us. Instead of trying to understand, the person on the other of the end phone reads from a script and placed blame on my mother. SOMETHING needs to be done here! SOMEONE will be held accountable.
Ben Eyler helped me out tremendously and best worker you got there. 10/10 would come back because of his attitude.
Whenever I see Ben Eyler I think “WOW, now here’s an honest salesman” thanks for the help and keep up the good work Ben!
Went in and Ben Eyler helped us out. Definitely saved us so much time. In and out!
Didn't buy anything but Ben eyler was a lot of help and a pleasant salesman
Ben Eyler knows his stuff!
Great experience with Allison and Wesley!
Today was our first time in a Ashley Home Store. We went in to look, but left with a new living room set. Sarah was AWSOME! No pressure to buy , but willing to answer ALL of our questions . No need for us to look any further. Thank you Sarah for a wonderful no pressure experience. My wife and I thank you from the bottom of our hearts ! We will be referring our friends to your store. Your friends, Michelle & Karen
Worst customer service I have ever had to deal with. I don't even want to waste any more telling you all the trouble this please has caused us.
Allison worked with us and helped pick out the perfect sectional for our new home!! She helped us save time and hassle, Thanks again!
I’m so pleased with my experience at Ashley HomeStore tonight. I had already looked online and knew the collection that I wanted to see in person, but I was still impressed with the variety and selection of items throughout the store. Upon arrival, I was greeted by Ben Eyler, who ended up working with me throughout the entire process. He was so friendly, helpful, and professional. He made my purchase smooth and easy. I highly recommend requesting him when shopping there. Thanks for making it enjoyable Ben!
This was a horrible experience. I order furniture and they delivered it and set it up. I mean I only waited 4 weeks to get it. They left a mess on the floor. They left after setting up the bad and there was glue with styrofoam stuck to the step. This is quality service right? I would have been better to go to wayside and got the same item cheaper and had a better experience with delivery and set up. At least they would have appreciated my business.
Horrible customer service when it is time to get what you paid for delivered! My delivery date was changed without my knowledge. I found out when I was sitting at home waiting! When I tried to call and reschedule I was told customer service would call me back multiple times and they never did. So I canceled the order because why would I want to give my hard earned money to a company that doesn't respect its customer. After canceling the order they still tried to deliver it! A manager at the store finally straightened it out but what a waste of my time!! Never shopping here again!!
Their employee Benjamin was one of the most helpful employees I’ve had pleasure of meeting. He was very thorough and attentive and listened to what I was looking for. 5/5
We loved our experience shopping at Ashley’s! Ben was the greatest, he was very knowledgeable and answered all of our questions. We will definitely be back!
As an executive in my career I pay particular attention to detail anytime I make a major purchase. Recently I had Ben Eyler help me and assist me with getting a new piece of furniture for my home. I have to say-if I could have 10 Ben Eyler’s working underneath me I would. He is a true example of a professional in his career. This was the best experience I’ve ever had purchasing a new item for my home. He made it easy, simple, and kept my own personal needs upfront and got me exactly what I needed. Thank you Ben I will be sending all my family your direction for assistance with anything furniture related!
This place is fantastic!!! I was greeted when I walked in the door… And asked if I needed any help. Told them I was just kind of looking around… And they said if I had any questions they were there to help! I didn’t have a sales person following me around which for me was fantastic! When I did finally need help Ben ( I believe) was there to with all the answers I needed... He got me exactly what I wanted and in the color the wife wanted!!! Prices were fair and they have great financing options!!! Definitely will be returning to this place for my future purchases!!!
I went to several different stores before I went here the gentlemen that helped me and my wife purchase a new couch and recliner was absolutely awesome ask for Ben eyler.
Ben Was exceptionally helpful throughout the whole process of finding the right mattress and couches we were looking to purchase. He was very knowledgeable and answered all our questions and concerns. He made the experience easy and hassle free. If you want exceptional service ask for Ben!
Although I don't typically write reviews, I felt this was a worthy exception because of the great help I received. The sales agents who helped me was Ben and he was knowledgeable and very patient . I will be purchasing in the very near future and he definitely won over my business
My husband and I couldn't agree on a mattress. Ben helped us narrow down our search with ease and got us our mattress !! Love the selection at Ashleys. If you stop in, and want great customer service, then I recommend asking for Ben. Thank you !
Ben gives the best customer service. I will definitely buy my next piece of furniture from him!
Mr. Eyler was very professional and knowledgable about his products.
Highly recommend! Great store with great people! Ask for Ben Eyler he does a great job helping his customers! Thank you!
Ben was a great help! He helped me get exactly what I was looking for and we built a great friendship along the way.
Amber Kay was awesome!! We went in thinking we knew what we wanted but her knowledge sold us on a leather sofa & loveseat for our dogs & infant! I was not wanting something that would hold dog hair or stains, and she got us just that! I will definitely come back to her!
You can tell Ben has his heart in the job
Just bought my new apartment and I have enough to spend for furniture and maybe one tedious thing. I Ended up leaving with a Great deal! Affordable enough that I bought a T.v, three seated couch(w/ recliner on ends) and love seat, and a coffee table Set!!! Not only was that a deal breaker and the ETA of the delivery, Immaculate but that gentleman who works there, Ben E. Bodacious man right there with all his efforts in his assistance. Tell you that he should definitely get a raise or move up even higher then he already is! Totally recommend this place and will give anyone a recommendation... Cordially, Comfortable
Today was the first time I have been at this store. I already knew what collection I was lookig for but was surprised to see the large amount of display items in the showroom. We were helped by Ben who has a very amiable personality. He answered all of our questions and made the process simple. I would definitely recommend visiting this store and am looking forward to shopping here again.
Great place! Ben Eyler is the man!
Amber Kay was amazing to work with! Great experience!!!!
The sales lady, Lisa F. was very informative. I was looking for a new comfortable couch and was shown an amazing leather 👍 couch and love seat. Comfortable, and with power recliners, perfect! After delivery and set up, I went back and got a new lift top coffee table! My living room is awesome! I told Lisa to keep me informed of any bedroom suites and mattress sales! She let me know when, came in and bought a new bedroom suite and an extremely comfortable Beautyrest hybrid mattress and box springs. Lisa got me what I wanted and made sure my delivery was setup for me. Now looking forward to doing the kitchen next and have Lisa guide me through this next adventure!
Went looking for a new sofa and interested in a new bed, had a great selection, they guy that was assisting us, Ben Eyler, hope i got the last name right, was really helpful, found a good sofa and will return for that bed
This was a very clean place to shop. I invested sometime in making some changes to my living space and was helped in many ways. A young go getter in the area helped me find some good options to fit my needs. Thanks Ben.
Ben was a amazing and had a great personality
With my most recent visit to Ashley’s I got the help I needed from Ben Eyler. I was confused on which product to buy, he went far and beyond his job description to help me with my choice. Thanks Ben, I appreciate it.
Awesome deals and nice furniture! Ben was very helpful and knew exactly what we wanted! Thank you!!!
Ben is so awesome! He was professional and knowledgeable about the products we were in need of and never forced the sale. I recommend him to everyone!
Wonderful service thank you Ben Eyler
Wonderful service, extremely helpful employees. Will return, thanks to Ben Eyler. 5 out of 5 for sure.
I have shopped at a lot of furniture stores in my time. I recently purchased all of my furniture at Ashley HomeStore in Canton Ohio. The staff has always been honest and caring. One in particular Miss Lisa Fowler who is is one of the most outstanding individuals I have ever met. Her passion about her job is second to none. Thank you Lisa Fowler and the entire staff at Ashley HomeStore Canton Ohio.
Great customer service and genuine care. Ben there is a terrific person to work with.
Benny is the man. Helped my family and I with our exact furniture needs.
My most recent visit was a very good experience! I was helped by Sean and he was very helpful and showed patience with my indecisiveness in regards to what I wanted. I truly was just looking for ideas. But after working with Sean I decided to purchase and I explained my budget and what I could not go over and Sean was very understanding and not once did I feel pressured to just buy anything. He took his time and gave me many options and for this reason I will tell all my friends and family to ask for Sean at Ashley's Homestore in Canton Oh. Thank you Sean for being such a pleasant person and making my experience GREAT!
Furniture shopping made easy thanks to our wonderful salesperson, Donna Berns!
Helpful, knowledgeable staff! Donna Berns did a wonderful job assisting us in our search. She wasn’t too pushy and checked in just enough.
If i could give them a negative star i would. i ordered my furniture on Presidents day and still have yet to get my complete order and it is May. They have delayed my order twice and now it wont be delivered until May 21st. The lady at check out said she originally scheduled my delivery and when i called to check up on it they didn't have me on the schedule. i went in to confront her and she said i must have heard her wrong or misunderstood. That is great customer service blaming the customer for your mistake. I wouldn't put a random date on my calendar for no reason unless you told me that was the date it was going to be delivered. They refuse to give me a discount only a gift card. What am i doing to do with that order something i might need 6 months later. This is a joke. i am stuck now because i have half my furniture and can't cancel or my set wont match. Poor customer service and don't order anything unless you can wait 6 months to get it.
Had great sales person, very helpful and good prices, but the one downfall is the wait time for there items. Ordered back April 13, a kitchen set, sectional, end tables, 2 ottomans, TV stand, have to wait till end of May at the earliest, that stinks for sure. We spent good money and have to wait this long is crazy!! That's def the one downfall there, I see it in the reviews as well. So hope it comes soon here!!
I’ve had the absolute best experience at Ashley working with BoAllen. I’m probably the most particular person you could ever meet and I take a long time to make a decision. I’ve been looking for a certain piece for months but nothing seemed to meet my expectations. When I walked into Ashley as a last hope, BoAllen was nothing but accommodating, listened to what I wanted, let me look around and investigate the furniture selection with no pressure. He answered all my questions (I have a lot of them) and was so gracious with a price match and other accommodations to meet all my requests. I took a week to continue looking at other places and never received any annoying calls from him but rather only one message just checking to see if I needed anything - much appreciated to not have a sales person breathing down my neck. I finally came back a week later with more questions and requests and Bo met them all perfectly and I FINALLY found and ordered exactly what I wanted. I would highly recommend working with BoAllen for any of your furniture and home accessory needs.
From a business standpoint I am OVER Ashley Homestore. I recommend to anyone and everyone to NEVER shop from this company. I have never been so incredibly dissatisfied with a product and customer service team. I am not one to rant on media unless it is something above and beyond. Unless you want damaged products delivered (after spending a good chunk of change with this company), then them refusing to replace them when you have a warranty let alone the expectation is that when you purchase something that you should receive it undamaged is appalling. I am shaking with frustration at how this company speaks to customers. This is not the first, second, even fifth time we've had an issue. Please, if you ever make a home purchase, do NOT go through Ashley's unless you want years taken off your life from the stress. The sales associate was wonderful but our actual product and service after product delivery is more than aweful.
Just bought a living room set for my son and daughter in law at the canton store today great experience! Prices very responsible and the sales person we had , Sara was absolutely wonderful! Very nice store will shop there again!
this place is the best...
My visit to Ashley Furniture was pleasant and employees were very friendly and helpful and I would recommend Ashley to everyone
My son and I stopped in to get a new sectional yesterday, we were greeted by Melissa who right away was knowledgeable and fun. She really took the time to find us the perfect one! Thanks again Melissa for all the help and we can't wait to come and get more for our new house!
Got a great deal on our furniture. We bought two sofas and one did not fit in our room right. Wesley and Amber worked with us to purchase and exchange sofas. They went out of there way to make sure our experience was a great one. They helped us all the way through the purchase and exchange. I know some of the reviews are not all good but I can say Wesley and Amber are the team you can count on for getting you the best deal with the best furniture shopping experience. They won’t let you down!
I just had the best experience with BoAllen! He was so patient as I walked the whole strore and sat in 100 couches. I'm very excited with the one I chose. Thank you BoAllen!. #customerforlife
BoAllen was extremely helpful, usually I hate talking to those pushy salesman type, but right from the go it felt as I was just talking to one of the guys...He started off the conversation by complimenting my Cleveland shirt and as we talked more and more about Cleveland sports, he could have sold me a ketchup popsicle at that point and I would have bought two... I settled for a very nice recliner and sectional. If I ever come across someone who needs any furniture or a mattress ill be sure to send them BoAllen's way!!!
My first time buying new furniture has been an absolute horrible experience thanks to Ashley Homestore. Went to the store and had a good experience working with Ed finding a couch and bedroom set. After that it went downhill quickly. I picked out the furniture on March 16th and arranged a delivery date of April 6th. So I cleared my day and excitedly waited for my new furniture. The delivery men showed up with only one of the dressers and box springs. Of course in preparation for the new furniture I had gotten rid of the old the day before. Luckily, I have a mattress to put on the floor and patio furniture to put in place of the couch. Days and hours of hold music later I got another delivery date and no real explanation as to why I didn't get it the first time. So I will now have to take a day off work and hope that I get the rest of my furniture or pay to have them take back what they already delivered and cancel the rest. I have listened to a hold message proclaiming that Ashley Homestore is America's #1 furniture store and the only way that could be true is if at other furniture stores you get punched in the face as soon as you walk in.
I bought a living room set and a dining room table and chairs at Ashley's in Canton Ohio on Feb. 21st 2019 ( about $3,000 ). The salesman was Ed Berns who did a great job very courteous and professional. He was not high pressure and offered a few ideas and suggestions that were really helpful. He was knowledgeable of the products and answered all questions with no rush , even though I was there when the store was closing . He is the only reason I'm giving one star. I would give him 5 stars , but I wanted to wait for delivery of the furniture to give my review . It is now April 11th and I don't have all my furniture yet . It took over 3 weeks to get the first delivery which was short a living room chair . They called yesterday for a delivery date on the chair saying next Saturday. If it shows up that will be MORE THAN EIGHT WEEKS to get my furniture. That is unacceptable to me . No contact to apologize or try to make things right . I will never shop there again and will tell everyone I know about the way this company does business and obviously doesn't care about customer satisfaction .
I purchased a adjustable base from this location when they first opened and I have had to have it replaced twice now because it keeps breaking. I purchased the extra warranty because the sale lady told me it was so great and worth the money and it would Protect my purchase for 10 years. Come to find out after they replace the base this time I will no longer have the warranty unless I pay for it again. Not very happy that I was under the impression I would be protected for 10 years to find out now that it was a lie. Make sure to ask questions when adding on the extra warranty even though I did and I was still lied to
Amber Kay was a true blessing today! She was very helpful and patient!
Amber Kay was amazing! She took her time and found us great deals! Wesley the general manager was amazing as well!
I apologize for the lengthy review but i believe in being honest and thorough with reviews. I have been a customer of Ashley Furniture for many years have have spent well over 10k dollars in this store. Now for me this is quit a bit of money. I have traveled all over the country with the military and every time i have moved i have sought out the nearest store or ordered online. Recently, my girlfriend and I built a new house and we needed to furnish multiple rooms with multiple pieces to include, a dining room table and six chairs, a living room set of a couch, two accent chairs, two end tables and a coffee table, a sectional for our basement, a full bedroom suit of a king bed, headboard, two night stands and a dresser and a changing dresser, a desk, and 4 stools for my island. We received all our pieces as promised on time and this is why i gave an extra star. However, when we received our delivery, this is when the problems started. Our stools were the wrong color, which happens i understand. We were told to contact customer service and they would make it right. I contacted them and to this day i have not heard anything and it has been over a month now. On top of the wrong ones, the ones that we have have fallen apart since the day we got them. The screws that hold the feet rest on the bottoms of the stools started to fall out just by sitting on them. Five total have fallen out so far. My 4 year old son brought me a few of them, luckily he did not do what children do and try to eat them. My 9 month old was crawling on the floor and put her hand on one of the bottom rungs and it fell clean off, luckily her face broke her fall on the floor. Every one of the dinning room chairs is unbalanced and wobbles and we were told to contact customer service again and they would send someone out to fix it. Still waiting on them as well. Our sales associate promised us gift cards/store credit with our deal and we got some but she had to ask how much we were suppose to get meaning it wasn't even recorded that that was a part of the deal. When our changing dresser was delivered it was never set up and all of the trash was left behind. I had to assemble the thing my self. We also had to special order pillows with our couch that were different than what came with the couch, we were told that they would be mailed separate to our house. They were mailed in December to our new house which was not even built until March. We were again told what to do to fix the issue. With the amount of money and guarantees that were promised to us, i feel like we should not have to fix all of these issues on our own. It is now April and we are still waiting for pillows. I contacted my sales associate and i was assured they would look into and check on the status of everything for me, i am still waiting and this was weeks ago. And this was after i informed them that i needed a few more pieces for my home which would be another couple thousand dollars i was willing to spend here, now i am looking for a reason why i should even consider giving Ashley Furniture my business. As a salesman myself, i try not to hold everyone to as high of a standard as i was held selling RV's but knowing this, care after the sale is the most important lesson i learned and i am incredibly dissapointed with the lack of care after spending so much money over the years and intending to spend more.
Save your money and go to la-z-boy.
Went in looking for a sofa. Bo Stewart (salesman) asked great questions up front to qualify what we were looking for. He presented us with different options & explained the sofas well. We bought a sofa from him. If you are looking for a great non-pushy salesman with knowledge of Ashley's products go see Bo in the Canton store!!!
I had the pleasure of getting BoAllen as my sales member. He is wonderful!! He’s very personable. As a young person venturing out on my own, he was extremely encouraging and made my choice very easy! He was very up front about everything and never tried to hide things like some sales members do. If you choose Ashley Homestore in Canton, ask for BoAllen! He won’t disappoint you! I have not received my piece of furniture yet, but if that is a bad experience it will be the delivery department itself.
Worst customer service ever. Came straight after work and walked in and they looked at me like I was a bug. No one said hello or asked if I needed help. I had every intention of buying a mattress tonight but it's not going to be through them. Guarantee they didn't say anything because I'm so young but I'm sure I make more then half of them. Awful.
Lisa from Ashley Homestore in Canton was such a pleasure to work with!
I had a positive first experience buying my sectional from Ed. Despite several warnings from friends and family about their notoriously delayed delivery, it ended up being earlier than expected and I was thrilled. My second experience in purchasing my entertainment center was not as positive. The sales person was ok, but I should have checked to see if Ed was working that day before I came in. Anyway, sale went ok. Then I called to schedule delivery. Had to wait 4 weeks... grrr... I’m waiting for this piece of furniture so that I can finish my decorating... I get excited because next week is finally delivery day, then I get the call... they have to delay the delivery for another week. I don’t understand why it has to take so long to get a piece of furniture. Apparently they have to go cut down the tree and start whittling when they receive your order?? Just very frustrated at waiting for delivery and mad at myself for not listening to everyone’s warnings. This is not against the Canton store, this is a company problem!
BoAllen was very informative, kind, and helpful. He did everything he could to reduce the price. Great discounts!
Wesley and Amber were terrific to work with when I got my bedroom suite! Very knowledgable, and highly recommend you seek them out when you are buying yours!
Horrible. We walked in and 6 people were working. Well 1 was actually working the rest were playing on Facebook, you could see it and hear it. We were there for over 30 min with never even a glance our way and we were ready to buy a whole livingroom outfit. I will never recommend this store
Amber and Ben we're kind and helpful
Brandon was great. Good selection and prices.
BoAllen made sure I left with a great deal on a new bed.. which he did. Good deals/discounts and really helped me out! He didn't try to hide anything from me and was upfront about it all. Thank you!
Staff was helpful,but lied about delivery said 10 days ,after payed was then told 4 weeks,wont go back
The people were nice, great financing.
Bo was very helpful at the store near Belden Village! Great prices, excellent products!
We bought a new table and chairs and it took a month to get them delivered. Once we got them we realized our table did not match the chairs. After three or four annoying phone calls they decided to replace the table. We are now being told another three or four weeks before we get the new table. If my order was messed up the new table should be put to the front of the line if you ask me. I’ll never buy here again!
Won't go back. Sales lady was nice but waited 45 minutes to do paper work and still didn't have it done.
The staff at the Ashley Homestore on Dressler was great to deal with. What I thought was going to be a headache was made very easy by Brandon and Geri. I look forward to going back to Ashley when I need more things for my home. Thanks guys!!
Brandon helped me purchase a couple of twin beds and made a few great suggestions. He was very knowledgeable about Ashley’s inventory which made the buying experience that much easier. I was then assisted by Geri who helped me to seal the deal. Thanks to them both for making things easy.
We are VERY disappointed with our experience with Ashley Home Store. We purchased a sectional couch and ottoman two years ago. We spent close to $3000 (which is a lot of money for us) on this set and purchased the extra insurance as well. Within three months of purchase, the repairman was at our house repairing the couch seat cushions and back cushions because of seam separation. We tried multiple times after the initial first year warranty transfer to contact the warranty company to yet again repair seam separation on our couch cushions. No one called back and eventually the number was disconnected. I contacted Ashley's corporate offices in November 2018 to see if someone would help with repairs. We finally got a repairman to come and look at our couch. He said the seam separation on almost every cushion was due to manufacturer defect. They did not use enough material when making our couch. He said the seam separation was not due to customer misuse and was not normal wear and tear. He said this was a defect Ashley should stand behind and make correct. I called corporate two weeks after his repair visit as he said it was not repairable. I spoke with Rachel who read the report to me but left out all specific details regarding seam separation, manufacturer defect etc. She told me the couch was not repairable and Ashley would not help us. I asked to speak to a supervisor. She would not transfer me. Instead she said she would speak to the supervisor and call me back within two hours. Well, it has been two months and countless hours and no one from Ashley has bothered to call back. I will NEVER purchase one more item from Ashley furniture and will tell EVERYONE that I can about this horrible experience. Save your money and go elsewhere! Update 2/5/19 We called the phone number provided to us in the comments from Ashley Furniture. They refused to stand behind the product sold to us. The material for our couch was discontinued ( I wonder why) and they were willing to do NOTHING to make this right. We currently have a sectional couch with large holes in the seams in 8 out of 13 cushions. Shame on you Ashley Furniture.
Went in on sale from mail flyer. Big sale that the store didn't honor pretty much any of verbage. Still bought something but will be very skeptical of anything they send out in the future.
We had a wonderful experience at Ashley Furnitute thanks to Lisa! She was so helpful and patient with us as I played Goldie Locks to find the perfect couch for us. Lisa is very knowledgeable about all of the products and fabrics at Ashley Furniture. Thanks to Lisa, we now have a beautiful, comfortable couch that fits wonderfully in our home. Thanks Lisa & Ashley Furniture!
What a great experience! Ask for BoAllen, he will take great care of you!
We just bought a whole bedroom set from Sean. Great guy, great salesman! He knows the merchandise, quality and how to fit you with your needs. I will be a repeat customer.
Brandon did a great job
We were a repeat customer and knew exactly what we wanted. All went well enough until the end. The only discount I asked for at the end was free delivery and setup since I received it last time. The associate disappeared to, what looked like argue with his manager for 15-20 minutes. He came back saying they could but pleading a deal to purchase the protection plan. I bought this the first time around and I wasn’t impressed so I declined. That’s where everything changed. His demeanor changed to being upset. He took me to the front to wait while my paperwork was being drawn up. During that time he was about 20-30 feet from me again arguing with his manager. I could over hear all of it. About the Little commissioned earned, the margin on the deal and how he said he didn’t want to take the deal. When I mentioned to him I over heard the conversation I didn’t even get an apology. I’m considering just canceling the order and going to one of the many competitors in the area. A piece of advise from someone that’s been coaching and training sales associates for a long time...coach after the sale, not during it.
Would give a 0 if able! We ordered a couch, a chair and two lamps. Total order of $3400. We ordered everything on December 23. They said deliver 14-21 days. Delivery calls and gives us a 3 hour window...then calls the day before to verify someone over 18 will be home. At this point we have sold our furniture and I have put in a request to leave my job three hours early. Thirty minutes after the &"delivery window&" has begun, my salesperson calls to tell me there has been a mistake. The furniture we ordered was discontinued and we need to come in and reselect. What!?! said no thank you, we will be taking our business elsewhere. We are still waiting for a refund for the order. (5 days+) also, please note after a negative review on Google, Ashley replied that I should contact them and they gave me an email address for customer care. I sent and email and got a return failure notice that email didn&'t exist??? I had even cut and paste, so I know it was entered correctly. They want to appear to care, when they really haven&'t got a clue about good business practices.
Would give a 0 if able! We ordered a couch, a chair and two lamps. Total order of $3400. We ordered everything on December 23. They said deliver 14-21 days. Delivery calls and gives us a 3 hour window. . . then calls the day before to verify someone over 18 will be home. At this point we have sold our furniture and I have put in a request to leave my job three hours early. Thirty minutes after the "delivery window" has begun, my salesperson calls to tell me there has been a mistake. The furniture we ordered was discontinued and we need to come in and reselect. What!?@&$ I said no thank you, we will be taking our business elsewhere. We are still waiting for a refund for the order.
We bought a sectional here on Black Friday with guaranteed delivery within 14-28 days. The Salesmen promised us since we were local that we would have it by Christmas. When i called a week later to set up delivery, they told me the earliest they were able to do it would be January 7th 2019 because what we ordered was not in stock. We then went to Wayside Furniture in Akron and found the exact same Sectional for $400.00 cheaper and in stock. We bought it that day and had it the next day. I cancelled our order with Ashley's and they told me the refund would come within 10-14 business days. Knowing that there were Holiday's during that time, i gave them extra time to issue the refund, but to this day, still have not received it. Called today and they said i can expect it next week sometime!?? Seriously. Very Unhappy with the service here. Skip this place and go to Wayside in Akron.
We bought a sectional here on Black Friday with guaranteed delivery within 14-28 days. The Salesmen promised us since we were local that we would have it by Christmas. When i called a week later to set up delivery, they told me the earliest they were able to do it would be January 7th 2019 because what we ordered was not in stock. We then went to Wayside Furniture in Akron and found the exact same Sectional for $400. 00 cheaper and in stock. We bought it that day and had it the next day. I cancelled our order with Ashley's and they told me the refund would come within 10-14 business days. Knowing that there were Holiday's during that time, i gave them extra time to issue the refund, but to this day, still have not received it. Called today and they said i can expect it next week sometime!?? Seriously. Very Unhappy with the service here. Skip this place and go to Wayside in Akron.
I bought a living room set consisting of a reclining sofa, a reclining love seat, and a rocker recliner chair on Black Friday 2018. Ashley's is a build-to-order furniture store, and the delivery estimate is 14 to 28 days (14 if already built, closer to 28 if not). I called and scheduled the delivery date. They call you two days before delivery to give you the delivery time (you cannot pick the time frame). They let me know that the chair was damaged and would not be delivered. The sofa and loveseat would be delivered on December 21st between 6pm and 9pm. I waited until I knew they were coming for sure before getting rid of my old furniture (They won't dispose of your old furniture). They unload the loveseat and it is the wrong color. The sofa is also the wrong color. They tell me they can leave the sofa and loveseat as a loaner if they can get authorization. The authorization center closes at 6pm even though their deliveries can go until 9pm. So no authorization and no loaner. So I end up with an empty living room for the holidays and end up changing my holiday plans. I call the store the next day and they tell me that all of the orders for that furniture were messed up because the part numbers on the floor cards were wrong. The store's mistake. I ask if they can provide loaner furniture, but the stores don't have delivery trucks. Someone from corporate guest relations will call me. I wait until a couple of days after Christmas. No one calls me back. I finally go into the store. Someone at the front desk gets into the system and fixes the order. Delivery will be January 9th for the chair and January 18th for sofa and loveseat. That is 56 days! Since they couldn’t provide loaner furniture, I go in to talk to the manager about a discount. The manager isn't there, so I talk to a supervisor. He listens to me and then points to two sets of furniture and asks me which one I had ordered. Neither was even remotely similar to my set. Does that mean the store messes this up all the time? Everyone I dealt with made this seem like it is business-as-usual for Ashley's. He offered me $100 off the sofa and loveseat since it was store error. I didn't take it. I came back another day when the manager was there. I talked to the manager and he said he could refund my sales tax, but that was it. Then I told him that his supervisor offered me $100 off each piece. He said he would give me the sales tax plus 10% off the loveseat and sofa. I asked if I could have his boss’s number. He said that he didn't have a number to give me other than the number he would call, corporate guest relations. I didn't take the offer yet, but I am considering doing so and just being done with Ashley's. Maybe this is just the Ashley's store in Canton, Ohio and not a reflection of the others. I do not know. I found out today that the delivery time window for my chair is 12:30pm to 3:30pm which isn't a good time for me. I talked to a person and I found out that I cannot change the delivery time window. I found out that I cannot pick the time window (it is assigned) and there will be a charge if I reschedule. This makes no sense. They only deliver on Wednesdays and Fridays, but they don't ask you for a time preference up front or allow you to pick a time slot that works best for you. You just have to be at their disposal. Ashley's is an extremely customer unfriendly business. The people in the store don't care about order correctness and Ashley corporate provides no processes in place to prevent these types of mistakes. This is just business as usual for Ashley. The delivery process of Ashley corporate is about making things convenient for Ashley and there is no consideration for the customer. Why the two stars? The furniture quality seemed pretty good to me. My second star is me being hopeful that the furniture will at least be good quality. I don't believe that I would ever do business with Ashley's again.
I bought a living room set consisting of a reclining sofa, a reclining love seat, and a rocker recliner chair on Black Friday 2018. Ashley's is a build-to-order furniture store, and the delivery estimate is 14 to 28 days (14 if already built, closer to 28 if not). I called and scheduled the delivery date. They call you two days before delivery to give you the delivery time (you cannot pick the time frame). They let me know that the chair was damaged and would not be delivered. The sofa and loveseat would be delivered on December 21st between 6pm and 9pm. I waited until I knew they were coming for sure before getting rid of my old furniture (They won't dispose of your old furniture). They unload the loveseat and it is the wrong color. The sofa is also the wrong color. They tell me they can leave the sofa and loveseat as a loaner if they can get authorization. The authorization center closes at 6pm even though their deliveries can go until 9pm. So no authorization and no loaner. So I end up with an empty living room for the holidays and end up changing my holiday plans. I call the store the next day and they tell me that all of the orders for that furniture were messed up because the part numbers on the floor cards were wrong. The store's mistake. I ask if they can provide loaner furniture, but the stores don't have delivery trucks. Someone from corporate guest relations will call me. I wait until a couple of days after Christmas. No one calls me back. I finally go into the store. Someone at the front desk gets into the system and fixes the order. Delivery will be January 9th for the chair and January 18th for sofa and loveseat. That is 56 days! Since they couldn't provide loaner furniture, I go in to talk to the manager about a discount. The manager isn't there, so I talk to a supervisor. He listens to me and then points to two sets of furniture and asks me which one I had ordered. Neither was even remotely similar to my set. Does that mean the store messes this up all the time? Everyone I dealt with made this seem like it is business-as-usual for Ashley's. He offered me $100 off the sofa and loveseat since it was store error. I didn't take it. I came back another day when the manager was there. I talked to the manager and he said he could refund my sales tax, but that was it. Then I told him that his supervisor offered me $100 off each piece. He said he would give me the sales tax plus 10% off the loveseat and sofa. I asked if I could have his boss's number. He said that he didn't have a number to give me other than the number he would call, corporate guest relations. I didn't take the offer yet, but I am considering doing so and just being done with Ashley's. Maybe this is just the Ashley's store in Canton, Ohio and not a reflection of the others. I do not know. I found out today that the delivery time window for my chair is 12:30pm to 3:30pm which isn't a good time for me. I talked to a person and I found out that I cannot change the delivery time window. I found out that I cannot pick the time window (it is assigned) and there will be a charge if I reschedule. This makes no sense. They only deliver on Wednesdays and Fridays, but they don't ask you for a time preference up front or allow you to pick a time slot that works best for you. You just have to be at their disposal. Ashley's is an extremely customer unfriendly business. The people in the store don't care about order correctness and Ashley corporate provides no processes in place to prevent these types of mistakes. This is just business as usual for Ashley. The delivery process of Ashley corporate is about making things convenient for Ashley and there is no consideration for the customer. Why the two stars? The furniture quality seemed pretty good to me. My second star is me being hopeful that the furniture will at least be good quality. I don't believe that I would ever do business with Ashley's again.
Absolutely wonderful customer service here. Sean was very professional, and courteous. Highly recommend
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
