Ashley Store Chillicothe, OH

Michelle and Doug both went out of their way to return an item and get us what we wanted. Highly recommend excellent service.

Ashley was very helpful and even tho she had more than one customer she was good at bouncing back and forth to make sure everyone was taken care of.

Gabe is a great!! thanks Gabe

Gabe was very helpful

Gabe was great!

Gabe at Ashley is the best, found me the right sofa in the right color at the right price!

Bought two Durapella (pet proof) power sofas and Gabe couldn’t have been more helpful!

Gabriel was amazing to work with!

Ashley is amazing! She listen to everything that I said I wanted & needed in new furniture. She was very tentative. Go see her you will not be disappointed.

Today we stopped in at our local Ashley Furniture to look at a coffee table and side tables. We have always purchased our furniture and mattresses at Ashley but never at this location. We will never be back either. The salesman was really nice and we asked him if we could get the tables for a certain price. He was unable to answer that so he went to check with the manager. The manager came back with a higher price than we offered so we said thank you but we are set on the price. The manager proceeded to say in a sarcastic tone “you really didn’t plan on buying it then did you”. We were shocked and really offended. Little did he know that this is the amount we had saved in cash and didn’t want to go over. We will never shop there again nor will we refer people. We went across the street and bought a nicer set, for less money and free delivery. Their sales staff was all very nice and accommodating. We were in and out in 30 mins.

Michelle sold us a mattress on 3/16 and got us a great deal!! Thanks for the help

We stopped in and Greg helped us find exactly what we’re looking for. No pushy sales tactics just super friendly and A+ customer service. Thank you!

Michelle was fantastic

What an amazing team. Such an easy, enjoyable purchase. Looking for a new mattress is never easy but with the support of salesman Juyan it could not have been more simple. They were very willing to work with us and went out of their way to make us happy. Great experience! Thanks to the Chillicothe store! We are excited to have our new mattress delivered.

Michelle greeted us at the door and that started our great experience! I was buying a lot of items; however she did not know that and took so much time with us and was very knowledgeable. She knew my taste and showed me beautiful pieces that I loved and bought. I was planning on going to a competitor but Michelle worked with the store manager and kept me in the store/ no need to go anywhere else! Great experience!

Juyan was nice, helpful and persistent.

Great selection, friendly staff! Michelle Klinebriel sales rep

Michelle was very helpful and spent a lot of time working to make our living room furniture dream come true. Thank you Michelle. Update to my above review : After purchasing the furniture and getting home, I realized an important issue that needed addressed. I called in to the store 10 minutes prior to close. Michelle stayed on the phone after hours and went way above and beyond to correct the issue. The customer service at this store truly is amazing.

I came in to Ashley's store looking for a mattress. I worked with Michelle or Michelle. Worked with me and she was very knowledgeable about my body type and what type of mattress that I would need? She also worked in trying to get a price range that I was able to afford. I really like her her customer service. She was very, very nice and very knowledgeable and thank you, Michelle.

Hi Michelle this is Monte Arledge. I do not have a google account. So using my daughter’s phone. My experience at Ashley furniture was awesome. Michelle was not pushy and spent all the time we needed to make our purchase. She is a super sales person. I give her 5 stars all day long.

Went to look at a few things for my new apartment and Michelle was great help! Ask for her to have a great experience.

Lovely store and employees are nice. worked with Michelle and she was helpful

Don provides excellent customer service! He was great to work with! Thank you so much 😊

Wonderful experience. Don was great and very informative.

Our salesman Don was the nicest person!

If I could give zero stars I would! We went into the Chillicothe store on January 4, 2025, ordered our nursery chair and paid in full, worked with Michelle. We were told to expect our delivery within 1-2 weeks. After 2 weeks with no communication, we called the store. A representative told us the item was not in stock at the assigned warehouse and that it was coming from another out of state location. A salesman assured us it would just be another few days. Another week goes by, no communication from Ashley or our saleswoman. We called again, more runaround with new dates. I had to request the chair be delivered to the home for the inconvenience. Spoke with manager Aaron, he was of little help and acknowledged our sales representative did not do her due diligence in communicating with us or the warehouse. I finally called the out of state warehouse myself, who reported they actually had our chair and was waiting for our sales representative to coordinate the delivery! At this point, I should have earned the commission on my sale since I did all the work. It took 6 weeks, multiple phone calls, and a store visit to finally get our chair. Do not shop Ashley Furniture Chillicothe or be prepared to be your own salesperson/customer service rep!

Dallas was very good to us. I kept changing my mind on thing and he was very patient with me.

I would like to take this time to say how much myself and my mom really appreciated Dallas at the Chillicothe Location. He was professional, very helpful at answering my questions since it was first time shopping for a new couch and chair. Dallas was polite, curtious and not pushy. Anyone wants a place to go should go to Ashley and ask for Dallas!!!

Cool person

Michelle is very knowledgeable about their products

Michelle was so much help! We are so excited to get our new bed and new dining set!

We went to Chillicothe oh Ashley store. Our sales person was Mikalyn. She was so helpful and went beyond to help us pick the right furniture. If she didn't know the answer to our question she would go find it. I will be shopping at this location again.

Hubby and I were at Ashley 's looking for new items to put in our home. Our sales person Michelle K. was great with helping with our selection of items

Michelle was very helpful and great to work with on picking out my mom's furniture.

Michelle Klinebriel was awesome. Answered all my questions and ordered what I wanted. Definitely recommend!

Ashley went above and beyond with helping us with our dinning room table and chairs. Shannon from the Chillicothe store was so helpful!

Very helpful and friendly staff. No pressure. Wide delivery area.

Salesperson was excellent. Customer Care was superb. Our furniture was delivered with damage that wasn’t noticed right away and I came to the store for help. They gave me a number to call for Customer Care. CC sent new feet right away. I just feel like it should have been perfect vs. the extras that made it perfect.

I recently had an outstanding experience with Ashley’s Furniture while shopping for new furniture for my family. Our salesman, Dallas Stewart, was exceptional! He was fully transparent throughout the entire process and went above and beyond to meet our needs. His knowledge and dedication to customer service truly exceeded our expectations. I highly recommend Ashley’s Furniture and Dallas for anyone looking for quality furniture and a fantastic shopping experience!

Michelle was so helpful, thanks to her for a smooth easy experience!

Kymberlie did an amazing job with helping us select our new sectional. She was kind, courteous, and very professional!

Don Fairchild was extremely helpful and made my purchase experience wonderful! Thank you Don!

Michelle Klinebriel was my sales lady and she was awesome!!

Don Fairchild gave excellent service

The first time I have ever enjoyed purchasing furniture!!! Huge thanks to Michelle Klinebriel for a truly great and stress free experience Highly recommended

Michelle Klinebriel is an amazing sales representative. She answered all my husband and I questions. Helped with planning and choosing what we was looking for.

Michelle was awesome!

Great service, very informable.

We bought a sectional for our first house and michelle went out of her way to help us with deals and explained things thoroughly.

Michelle good job

I recently had the pleasure of shopping for furniture at the Ashley Furniture Store in Chillicothe. We recently sold the house where we lived for 30 years to move to a one level. My old stuff just wouldn’t do in our new place. I was greeted by Mikalyn Burgoon who helped me find just what I needed. I came in to look at sofas and ended by buying a sofa, a dining table and chairs, and the nicest recliner. Mikalyn was pleasant but not pushy and was able to answer my questions. In fact, everyone there was professional, kind, and helpful. I can’t say enough good things. Ashley Furniture is my go to place from now on. It’s a real furniture store. The prices are reasonable and the furniture is good quality. There aren’t many places you can go anymore with such wonderful service and products. Thank you, Mikalyn (and all the staff) for making my experience so pleasant and productive. Lynn Lowell

Mikalyn Burgoon. She was awesome! Super helpful and informative. We can’t wait till our furniture gets delivered :)

Mikalyn was incredible and helped me find the perfect sectional that not only suited my space needs but also the durable fabric requirements needed for my family!

Michelle Klinebreil was very helpful and kind. She explained the 36 month same as cash very throughly and she is a great sales representative.

Our Sales Professional was Michelle Klinebriel, she was very helpful, easy to get along with, and great personality which made our buying experience great. Thank you Michele.

Our Sales Representative Joel Fleurima did an excellent job of hosting us in the store nd answering all questions we had during this decision making process as we are furnishing our new home. Very patient and kind!

Mikalyn helped us find our couch. She did a great job, fast, easy and knowledgeable and friendly. Gave us all our options! Can't wait to get our new couch delivered! I recommend Mikalyn.

Nice store beautiful furniture, but nothing I could go home with that day. They told me to order online. I had cash in hand they rather send me to the website. In fact they didn't even bother to help me in store to order they just said order online because this was a showroom only. So I went to globe furniture bought my dresser went home with it in the same day.

The Ashley Store is a perfect place to buy quality furniture. Keenan will go the extra mile to help you find what you’re looking for.

I got a great deal on a new leather couch! Michelle was so nice and very helpful! Great experience!

Easy to work with and no pressure or rush of sales.

What a great shopping experience I had with the purchase of my new furniture. I came into the Chillicothe store and met Michelle Klinebriel, she was so very helpful, I didn’t purchase on my first visit to the store and she wasn’t pushy at all to get the sale, I brought my spouse back a few days later to look at the furniture and meet Michelle, once again we didn’t purchase that day and she was patient with us as we were undecided. I did go back the next week to make the purchase, Michelle was out that day so Keenan helped me he was easy to work with as well. Hopefully my delivery experience will be as pleasant as the purchase experience was. Michelle assured me she’d continue to keep me updated.

Keenan was super great !! Very nice and knowledgeable!!

Mikalyn Burgoon was absolutely amazing and beyond helpful!! 10/10 recommend Ashley Homestore Chillicothe!!

(Translated by Google) Melody (Original) Melodee

Had a very pleasant experience buying a chaise lounge from Joel today!

We had the perfect sales person, Keenan. It was nice to walk through looking for furniture and not to feel so overwhelmed or pressured.

Michelle Klinebriel was very helpful and was able to help us find some great furniture!

Michelle Klinebriel gave us excellent service and price at the Chillicothe, Ohio store!

Mikalyn was very kind and helpful. She made sure I was getting exactly what I was needing. I definitely recommend you visit her for all your furniture and mattress needs😁

Michelle and Keenan were most helpful and great to work with!!!

We are so excited for our new furniture. Keenan was our sales person and he was friendly and very knowledgeable. He was able to guides us on picking the right set to fit our needs.

Keenan was great! We will definitely be buying from ashley furniture in the future. Big sandy or big lots quality is just totally different. Ashley furniture is hefty af!

Michelle was amazing! And went above and beyond with helping us! Definitely recommend using her!!!

Joel, was awesome and was a great help.

Mikalyn Burgoon, Was great, I highly recommend her. She knew a lot about the mattresses that we were looking at and helped point us in the right direction.

Michelle K. was absolutely amazing! Helped us find the mattress of our dreams! She is so professional, kind, and knowledgeable! An asset to the company, she deserves the biggest raise!

I walked into Ashley and really had a great experience with Keenan he is super helpful and knowledgeable I definitely recommend him for anyone who comes in and we will definitely be back for more furniture!!

Went to Ashley’s today looking for both furniture and bedroom set. I know my husband and I had to have been hard to work with not knowing what we wanted. But Joel Fleurima was great to work with. He listened, and was patient and so kind. He made our experience very pleasant. We will definitely be coming back.

Had a great and easy experience ordering our new sofa, chaise, and ottoman combination with Mikalyn and Aaron who worked with us to process the order quickly since we had little children with us in the store making it more difficult. Greatly appreciated that and highly recommend them!

Very attentive. Dallas was very professional and answered all my questions.

Kym was great! Very helpful!

Dallas was so great! Highly recommend this Ashley! A great joyful environment!

Kymberlie was a great help with helping me find the fabric and setup I wanted as well as the financing options I need. Highly recommend seeking out Kymberlie if you are in need of any quality furniture!

Had a great experience at Ashley furniture in Chillicothe. Michelle Klinebriel was very helpful in helping us find all we need for our first home! She was able to answer all of our questions! She was very nice and patient with us while we picked out a couch and mattress!

Friendly staff decent selection

Dallas was a great help at Ashley furniture

Great people to work with and Dallas helped us out tremendously picking out our new loveseat.

Dallas Stewart was our salesman at Ashley Furniture, he provided excellent customer service from the beginning, all the way through the sale, and even helped load our purchases. We bought a queen size bed, mattress, a couch, oversized chair, and an ottoman!! We are in love with our purchases!! They look amazing, and are so comfortable!! Thank you so much Dallas and Ashley Furniture!!! We will definitely be back!!!

I went in to Ashley Home Store not really knowing if I was going to buy anything. I was looking for a living room set And the selection and the quality of the furniture was hard to beat. Michelle Klinebriel was my sales person. She gave me time to browse and answered a lot of questions before I finally made up my mind. Really great experience. Can't wait to see the furniture set up in my living room. I know where I'll go when it's time for new bedroom furniture. Thank you very much Michelle.

Had a great experience at Ashley furniture in Chillicothe on Saturday. Kymberlie was great very friendly and helpful and answered all of our questions!

Michelle was great !!!!

Michelle was amazing to work with, despite how very picky we were as clients.

Joel was amazing. Seamless process!

I visited the Chillicothe Ohio store today and bought two leather sofas, the young lady that sold them to me was so kind and helpful. Her name on my paperwork is Mikalyn Burton!! Great person to have as your sales person!! Thx, Mikalyn for making my shopping easy!!

I had a very nice experience with Keenan. He was very informative and took his time to be helpful.

Joel Fleurima was an excellent salesperson. Enjoyed his personality

Michelle was so helpful. We had searched searched several places for a table. But no success. There were specific things we needed for the table. We were greeted with a pleasant smile by Michelle when we entered Ashley store. Michelle listened to our need and was patient in helping us. We found what we needed. I would recommend Michelle to any one

Had a pleasant experience with Rodney!

Great deals!!

Great deals

Dallas from Ohio did a great job.

Great customer service! Dallas from Ohio was awesome!

Dallas was phenomenal! Everyone was super friendly and patient with us (we had our toddler with us.) Sill definitely shop here again.

Russ Arrigo was helpful in my purchase at Ashley. He was courteous and accommodating when ask. Thank you

Michele was super nice and helpful

Rodney was friendly, knowledgeable and helpful. It was a great experience and I bought more than intended, so I would definitely come back!

You are great Rodney

Rodney was wonderful. He was helpful and very attentive to my needs. He answered all my questions and took time with me. Thank you Rodney.

Rodney was great

Rodney Was helpful today!

Mikalyn Burgoon did an exceptional job helping me with my decision on making my purchase.

Michelle was awesome to work with and got us in and out without any troubles

Russ Arrigo was the best, he has the best personality and is very knowledgeable in the product ! Dallas was a great salesman and will be a great asset to Ashley furniture. I will definitely be back and send friends and family to your store in Chillicothe . Thanks for the best experience in purchasing new living room furniture…..

Very disappointed with our Ashley furniture and delivery. We ordered a sofa/couch and dining room table bench.and was told it would definitely be delivered the weekend of May 17th so we would have it for out of town guest for our daughters graduation. When I called to double check, they said the best the could do was the weekend of June 1st. That was too late but we decided to take it anyway as it would be used in the future. Called to confirm and was told it would now be the week of June 6th and would have to be a Monday or friday( those are the only days they deliver to Chillicothe). So we had to buy air mattresses so they had a place to sleep. So we agree to Friday, they show up and deliver but notice the leg on the bench was broke. They said they could send a replacement leg and we could fix ourselves or they can order another. Order another one- why would I want to fix something that was paid for to be delivered in great condition. And now they are delivering it to the store so I have to go and pick it up. Why? I paid a delivery fee. Will not use them again.

Mikalyn was awesome and helped us with all our questions!

Mikalyn was fantastic to work with. My wife has very specific taste and she was super patient. We will definitely be returning to this Ashley Store. Highly recommend

The store has a lot to choose from and the staff are very friendly. Highly recommend Mikalyn!!

Keenan Haywood was very helpful and I recommend him for anything you need help with.

Michelle was very helpful! And made it a simple process on getting our new couch! Thank you.

Chair arrived damaged … everyone said it will be replaced and we have been calling for weeks and nothing has Been done . We keep leaving messages with no return calls .

Very professional ! Very easy to talk to! One of the best in the stores definitely ask for him

Had a lot of the furniture we were looking for. Keenan was a great help!

It was great working with Michelle. She was knowledgeable and we’ll will be back to buy from her soon. I loved her. I told my family and many of my friends to go and check things out.

Would definitely recommend Michelle to everyone she is very knowledgeable and so helpful!!

We had a great experience at Ashley! Michelle was friendly and helpful every step of the way. Our furniture arrived within the time frame originally stated, is very nice quality and so comfy! Very happy! We’ll be back for our next major furniture purchase!

It was great working with Michelle. She was knowledgeable and I will be back to buy from her soon! I would and will definitely recommend her to my friends and family.

Michelle is an absolute amazing person to work with. I would recommend her to anyone.

Michelle was great to work with. I will definitely be back.

Store was well stocked with demos for viewing. Michelle was very helpful with any questions we had.

Excellent customer service. Our salesman, Joel Fleurima, was very friendly, knowledgeable and helpful. We will definitely be back.

Rodney was very helpful in assisting us today.

Keenan was excellent to work with! Made sure that we got the best deal possible and was fast with the sale. Followed up with delivery with great customer service. Definitely will work with him again!

Mikalyn B was awesome and got us set up with a temper pedic mattress that we really needed.

Mikalyn B was amazing. We walked into look at the recliners and instead ended setting us up with a temper pedic mattress that we really did need and wanted just never thought we could afford. Thanks Mikalyn you were awesome

My husband and I went into he Ashley Furniture in Chillicothe. We were looking for replacement chairs for our dining room. Michelle greeted us then ask how she uld

KYMBERLIE WAS FANTASTIC! Very personable!

Mikalyn Burgoon helped me find exactly the type of dresser that I needed and was very professional and friendly.

Worked with Michelle and got exactly what we wanted!

Michelle is great!!

Rodney was an amazing associate helped me from the moment I walked in and took great care of me. Helped me find the perfect mattress and furniture for my new home. Can’t wait to come back to acquire more furniture and continue business with him. Extremely professional and went above and beyond to get me what I needed. Thanks Rodney!

Keenan was great stepping in to finish the sale that Michelle started.

Great service. Took care of what we needed.

I didn't get her last name, but Michelle at Ashley Furniture was a huge help. She answered a lot of .y questions. Thank you Michelle.

Mikalyn Burgoon at the Chillicothe Ohio store was a great help. We walked in and she greeted us and I told her what we were looking for and she took care of us from the start. They have a really nice store with very nice furniture.

Our salesperson Mikalyn Burgoon was absolutely the best! This was our second purchase in a month from the Chillicothe location and we couldn’t have asked for an easier process! She was extremely helpful, knowledgeable, and no pressure. She listened to what we needed and wanted for our space and we can’t wait for our items to arrive! If you are needing furniture, big or small, go see Mikalyn and get the exceptional service that everyone deserves but so hard to find nowadays!

Folks, I wanted to write this review to let you know this is the best furniture buying experience I've ever had. I called and talked to Keenan Haywood on the phone. I was looking for a specific kind of sofa recliner. He knew exactly what I was talking about, knew how many styles they had, and the colors. I went there to see him and he was so knowledgeable about the product and explained things I didn't even know were important. He was patient, let me look around, answered questions, and I realized as we interacted, he truly cares about helping you get what you can afford and meshing what you need with what you want. That's rare today, but Keenan is a rare and special person. In fact, everyone there was so pleasant. I called the scheduler while i was there and it was totally simple and easy to arrange a quick delivery talking with a sweet young lady named Darcy on the phone. They've already sent texts and called me from the warehouse communicating with me about the delivery ensuring everything goes smoothly. I would like to thank Keenan, Madison, Darcy, and Joel for an extraordinary experience. And I already look forward to dealing with them in the future! Call or come in, ask for Keenan, he will treat you like family. Everyone at Ashley Furniture will make you feel comfortable, welcome, and appreciated! My humble thank you to you all.

Keenan was excellent and patient with me. I was very pleased with his service for my new sofa and love seat. -8/20/24 update structurally there is an issue with my couch. One of the in pieces sits higher. A service tech came out and could not correct it. He said the couch needed to be replaced. I’ve reached out to the warehouse multiple times and they said well they’re likely to replace it.I have heard nothing else. I love this couch. It is a comfortable couch. I would like for it to all look nice.

Had a very pleasant experience today at Ashley Furniture in Chillicothe. We dealt with Keenan. He was very professional and knowledgeable. He treated us right and gave us a fair price on the two couches we purchased. Also want to give a shout out to Tim and Jamie as well. I would highly recommend all three of them. Great to deal with.

If you’re going shopping for furniture, go to Chillicothe Ashley furniture where the deals are great. Ask for Michelle she will get it done

(Translated by Google) Russ I arrive (Original) Russ arrigo

Muralyn was very helpful and easy to work with!

Russ

Michelle was very pleasant and helped us as we had questions/concerns! We can't wait to get our new dining set!

Keenan was great today! Very helpful to get us all the furniture we needed for our new house.

Great experience today with Ashley Furniture! Keenan was knowledgeable and got us great deals and out the door with all the furniture we needed for our new home!

Great service by Mikalyn in helping me find the perfect chair. She went out of her way to try to help find a matching ottoman as well which was greatly appreciated!

Purchased a new new mattress and Michelle Klinebiel was very helpful,informative and cared for my needs and what I wanted and a joy to deal with.

Haven’t received the sofa yet, but Keenan did a great job helping my wife and I in the process so far!

I was in and worked with Michelle, she is very knowledgeable and helpful. Willing to answer all questions with a smile on her face!

Worked with Michelle and she was very knowledgeable and so much fun! I recommend her to everyone I know.

My wife and I were furniture shopping and stopped by Ashley's. We were lucky enough to have Keenan as our sales person. What a great guy and excellent customer service! We had been shopping over a year for a living room suite and finally found what we wanted today. Many thanks to Keenan for a great shopping experience!

Keenan Haywood gave 110% customer service to my husband and I. He allowed us the time to wander around and gave us information as we asked. We finally made up our minds as he patiently waited for us. I would recommend Keenan as your sales person and recommend Ashley Furniture as well. Thank you, Keenan!!

Mikalyn at the Chillicothe Ashley’s was absolutely amazing and very patient with me changing my mind several times. Will definitely be back

When I visited the store Keenan was the one who helped me. He was very knowledgeable and professional. He was so pleasant. When I visit the store again I will be sure to ask for Keenan!

Keenan did a great job helping us find exactly what we needed

Keenan was very helpful and helped get the right furniture picked out

Purchased a "purple" mattress a few months ago and purchased the 6 month worry free garuantee, after a month and a half....we hated it. Went back to Ashley. Asked Keenan what do we do? Wish we had him the first time around and we probably would not have had a return because I think he would've made sure we picked correctly (although in defense of the first salesperson, they had just recently opened and didnt have the sleep analysis machine). We had several options. He was able to give us discounted prices on whatever option we chose. We ended up upgrading to a better mattress with absolutely no extra cost. We gained more info before we made the decision and he wanted us to be sure of our pick....no pressure. A district manager person was there and made sure we were happy and was training Keenan. We will definitely be going back. They have too many things we want, lol.

Mikalyn was awesome and helpful today. Easy and nice experience.

I stopped in to look at a couch. I was greeted by Michelle. She answered my questions and was polite and professional. I did make the purchase. Highly recommend Michelle and Ashley Furniture.

Mikalyn was great and the other male associate helping her.

Keenan went above & beyond to get things perfect!! Very professional & attentive! Definitely will purchase from him again!!

Keenan was very nice and helpul during our shopping experience

Michelle provided excellent customer service.

Michelle klinebriel was very kind and patient having to deal with me ! And knows her stuff!!!

Keenan was very helpful and assisted in picking furniture for my apartment

Keenan helped me today and was really good and helpful.

Went in shopping for a twin mattress. Joel greeted us at the door, we told him what we was looking for and took us to look at them. He was very helpful in answering all our questions and didn't rush or pressure us . We found what we want and left the store with a twin mattress.

Tim was very helpful, and answered all of our questions thoroughly.

Keenan did an excellent job with the whole process. He guided us to what he felt best suited our needs and gave us space when we requested it. He followed up appropriately to check in with us. Overall great experience!

Keenan was very knowledgeable and helpful.

Keenan was very helpful with my order. I would definitely work with him again.

Ew. There is some woman that works there laying on the furniture with her dirty feet. How gross. Why would anyone want to buy it with those dirty dogs all over it?

We had a wonderful experience with Macie. She was super helpful, very informative about the furniture and easy to work with. She may the experience very pleasant. Would highly recommend her!

Great experience at Ashley Furniture, Maicie helped us, she was super nice and helped us with our purchase.

Andrea was the best. She was super helpful. Very knowledgeable and willing to make you feel happy!! Highly recommended!!

Dee was a great help! Awesome deal on great furniture!

This was an awesome place to shop the salesperson and manager were the best to work with would definitely recommend Ashley

Joel is the absolute best!

I hated to write this, but after waiting for months for my items and receiving terrible service from the store, I feel it is my duty to save others from a similar experience. I spent over $3,000 in November 2023 on a sectional and ottoman. We were moving into a new home in December that had both a sitting room and a living room, so we needed more furniture than I currently had. The salesman was great and assured us our sectional would be a 4-6 week wait. This aligned perfectly with when we would be in our new house, so I was fine with the timeframe. Unfortunately, he called two days later to inform me that the date was being pushed to the first week of February, Although not ideal, I was ok with it and we "temporarily" put a small love seat in the room meant for the sectional. The sales associate also called in mid January to follow up and let us know that the sectional may even show up by the end of January. That's when everything went South. As the February date drew near, nobody called to schedule our delivery, so I called the store. I was told that our salesperson had left the company and that the Store Manager (Dan) would call me back that evening. He did not. So, I called back the next day only to be told that Dan was in an interview and he would call me back later. He did call me and gave me a new arrival date of "mid" February. He also provided his cell phone number so I could get in touch with him. Again, that date came and went without our sectional, and nobody bothered to call with an update. So, I reached out to Dan who texted me back two days later. He said that the new arrival was now 3/8. He also said that he would understand if I wanted a refund and offered me a $500 in store credit. Meanwhile, I haven't even invited my family to my new house because I'm embarrassed by the teeny tiny love seat sitting in my large living room. I told Dan I would once again wait for my furniture. Yesterday (since I have not received an update), I texted Dan asking for one. He texted me that he was off work and that he would look into it the next day (today) and get back with me. Well, you guessed it, Dan did not get back with me today. So, I called Customer Service, and a very nice lady told me that the NEW arrival date is March 15th. Other than this, she had no information about what the problem is or how many people may be in front of me to get one of these Holy Grail sectionals. After waiting for over 3 months, I really don't want to start over looking for another couch somewhere that will probably take another three months to arrive, but would like my couch! I feel that Ashley furniture took my $3,000, purposely gave me a bogus arrival date, and continues to do so. I totally understand that there are issues with supply and demand, it's the lack of communication and having any type of solution that really bothers me. When I bought a couch and loveseat from Big Sandy in 2020, they at least told me it was going to be 4 months (but actually delivered it in two). I guess I should have bought a sectional from them. I would just appreciate some honesty and service from a company when I hand over $3,000. After looking at a couple of other bad reviews on here, I hope this Magical Tim guy can help me out. I also have to wonder how Store Manager Dan who does not keep his word, or follow up with customers--but does hang up on people (as a different reviewer stated), still has a job. That blows my mind. Anyway, I plan to start looking for another sectional and if I can find one that won't take a decade to arrive, I will be canceling my order (and I'm not paying a 25% restocking fee for something that is not in stock), and the chances that I will ever hand cash over to Ashley furniture is less than 0%. I don't even care about the $500 in-store credit. I just want my sectional. UPDATE 3/15 Today was our "new" arrival date and nobody from the store or delivery has called to schedule a delivery or update me on the status. I called Customer Service and was told the arrival date has been pushed out to 3/18.

So far not really a great experience. Bought 2 couches back on February 6th told we should have them the first week of march initially, told it would be like a 3 to 4 week wait on delivery. We also received a text 2 weeks prior to the original delivery date reiterating the early march delivery. So we just got rid of our old couch at the begining of the week. When we received no further communication we reached out again. Now we are being told it's not going to be until May. They only deliver to our area one day out of the month which is the 29th. So all we have at the moment is camp chairs and folding metal chairs until we get this delivered. Communication has been quite poor from them. Was honestly excited to have a quality brand around our area but I'm not so sure we would have been better off going to big sandy or something like that and settling.

If you want great furniture! With amazing people to help you get what you’re looking for this is definitely your store!! Joel was amazing helping me get into the living room set I’ve been looking everywhere for! He even stayed late to work with our work schedule. Such a fun group of people!

Maicie was the sales lady who assisted us in purchasing my daughter's new bed. She was honest and straightforward.

Pretty happy this store opened! They have great stuff with better prices than most places here. Keenan is great! Highly recommend asking for him when you visit.

Keenan Was a Wonderful sales agent to work with!! I’m excited about the next two months of decorating Didn’t purchase today but we will be back

Keenan did an excellent job!! Thank you, love the customer service

Maicie was very easy to work with!

Penny W was great! Super helpful, attentive and sweet. Thank you for helping us find the perfect new living room ❤️❤️

Penny Spires was very helpful polite. Would recommend her.

Daughter is extremely happy with her new bed. Maicie was fantastic help!!

Maicie was such great help! Very excited for our new couch!

Horrible experience in this Chillicothe store. Bought living room furniture back in November. I haven’t bought new furniture in 40 yrs. They made this horrible for me. Waited forever then delivered the wrong tables. The sales person didn’t order my coffee table I picked out. Here it is February 6 still waiting for them to pick up these tables. I bought new tables elsewhere. I will never buy from them again. I was gonna buy more furniture I need but it won’t be there.

Macy helped our purchasing of new sofa and love seat a breeze.

Wonderful people. Thank you Macy

Fantastic help from Michelle! Awesome and knowledgeable

Maci was a huge help with my purchase today thank you

Marcie did a great job and answered all our wuestions

We ordered a full bedroom suit, ordered product on 11/28/23 and delivery date was changed 3 times with no communication from Ashley Chillicothe unless we called and got updates, we made it very clear we need a times notice in order to take off work. We got a call on Friday that the order would be here on a Tuesday. - today 1/30 delivery was scheduled, the truck drivers arrived and all product was busted, scratched, broken. They said that Chillicothe Homestore was aware and spoke with us and that we were fine with the broken product. We refused to accept the product and requested a full refund, to go purchase somewhere else. This has been a tragic experience (given us calling regarding our concerns last week and Store Manager Don Pennington saying “Whatever” and hanging up when we were addressing our concerns on the changed delivery dates multiple times.) We are pending a full refund with plans to go somewhere else to purchase bedroom furniture. Meanwhile, with an empty bedroom due to Ashley Furniture. You would think a new store in town would provide you with A+ service, right???? To end it with, I was ecstatic there was an Ashley Furniture local - NEVER again. Update: Tim (District Manager) helped resolve this issue and successfully got us our furniture!

Macy was very professional and helped us choose the best piece of furniture

Macy was very knowledgeable about their products and able to help us find the perfect furniture for our home.

We had a great experience. Maicie was very friendly and easy to work with.

I don't normally leave bad reviews, but this negative review is more that warranted. We ordered furniture on Nov 24, 2023. At the close of that transaction, we were told the furniture would be in the local warehouse by Dec. 13, 2023 & to expect delivery within 1-3 days of this date. We never received any updates, calls, or text from our sales rep, Kristy or any member of the Ashley team. On Dec 15, 2023 we contacted the local store who advised us to reach out to our sales rep. Kristy said the delivery date was 'changed by Ashley' to Dec 18, 2023. Dec 19th, we contacted Kristy again for an update. She tells us Ashley again changed our delivery date to Dec 20th & that she would personally contact the warehouse for an update. Today is Dec 21, 2023 & we have not received any furniture, updates from our sales rep, Kristy, or calls from the delivery team to schedule. Once again, I called the store & was told to "contact your sales rep". Kristy is "out today" but (once again) says that she will "message my manager and see if anything's changed". Our contract stated, if there are changes or delays with your order, you will be contacted by your sales rep. It is a written agreement. Why hasn't Kristy contacted us? Why didn't she uphold this written agreement? POOR CUSTOMER SERVICE!!! ZERO FOLLOW UP LIE AFTER LIE Take my advice, Shop ANYWHERE but Ashley Furniture of Chillicothe, Ohio! They DO NOT care about their customers, only about the sale. **Yes, we can cancel our order, but with a 25% restocking fee. They set this fee BECAUSE they know their service is horrible. I am in the process of contacting Ashley's corporate office. Will update this review once resolved. **Updating the review, as promised. After this review, the district manager, Tim contacted my husband in effort to find resolution to this nightmare. ****Let me make this VERY clear - Tim went ABOVE & BEYOND to rectify this issue! He was not even in Ohio, but states away. Remarkable the lengths someone who cares about their reputation & that of the company will go. If not for him, we would have cancelled the sale and moved on, as I had been in contact with Ashley Corporate and was in the process of cancelling this transaction. This district manager is peerless! Now... if he can train the store manager & sales reps to follow his lead, this store will be successful. Again, Thank you to the district manager, Tim for Keeping Your Word. Today, this is rare! (Upgraded the 1-star review to 3-star review)

Macie was wonderful! Very friendly and helpful!

Marcie Porter was excellent, very friendly and helpful.

Maicie was very helpful & easy to work with!

Marcie Parker was awesome!! Helped us with what we was looking for and made everything painless and fun!!

Maicie was a pleasure to deal with

Arrived at your Chillicothe store to purchase a mattress And as soon as we arrived, Marcy greeted us with a lot of enthusiasm so we found one that we liked and we purchased it with the warranty bundle package and now we’re awaiting the arrival of our mattress was great working with her. Thank you, Marcy.

Excellent customer service. Maicie was super friendly and helpful!

Maicie was incredibly helpful in helping find furniture for my bedroom. And everything went pretty smooth.

We had a great experience working with Jacob to purchase our king size bed and dresser! We highly recommend shopping at Ashley Furniture in Chillicothe!

Maicie was great! Got me a good deal and vaca! Thank you.

Marcie was great!!

Macy was helpful and friendly!

Easy, quick buying experience from Maicie

Great customer service!! Thank you Maicie!!

Maicie helped us find our perfect couch set for our living room and got us set up with the best payment plan for us! We had a wonderful experience

We bought a living room set for our new home. Dee was awesome. She made the process easy, was very attentive to us and helped us get the best deal. Would definitely recommend her and Ashley in the future.

Maicie was great to work with. Great experience!!

Wonderful experience, friendly staff and great selection. Tyler Huntsman was excellent helpful!!

Macie was absolutely wonderful and took great care of us!!

Maicie was such a great help I’m so glad we got to work with her she was very informative and did a great job showing us around and explaining things to us!! Thank you will definitely be back.

Maicie good she was excellent!!

Maicie was so helpful and informative in our furniture buying adventure! Highly recommend asking for her when you go in!

Maicie Sales person was very helpful and friendly and protectional.

We went in looking for a new living room suite last week. We was greeted by Macie, who was absolutely wonderful and really helped us find the right set for us. We had a wonderful experience and will definitely go back. Thanks Macie for such a great experience. (And the balloon for the little guy)

Jacob done a fantastic job helping us pick out our new mattress! The store was very clean and everybody was very friendly.

Our Sales Professional, Jacob Stephens, was very knowledgeable throughout the store. Gave first hand knowledge of products and stories of his family. Easy to speak with while keeping a professional manner.

Maicie was very helpful and super friendly!

The staff was so nice! Such a beautiful place!

Beautiful furniture at a great price. I would highly recommend giving them a visit.

Maicie Parker is very helpful and knowledgeable! Thank you Maicie!

Maicie was amazing and extremely helpful!

Amazing store, very friendly staff. Jenna was very kind and professional, will definitely shop there with her again!

Jenna was amazing. She made the whole experience.