Ashley Store | Chillicothe, OH 45601

Kymberlie was a great help with helping me find the fabric and setup I wanted as well as the financing options I need. Highly recommend seeking out Kymberlie if you are in need of any quality furniture!

Had a great experience at Ashley furniture in Chillicothe. Michelle Klinebriel was very helpful in helping us find all we need for our first home! She was able to answer all of our questions! She was very nice and patient with us while we picked out a couch and mattress!

Friendly staff decent selection

Dallas was a great help at Ashley furniture

Great people to work with and Dallas helped us out tremendously picking out our new loveseat.

Dallas Stewart was our salesman at Ashley Furniture, he provided excellent customer service from the beginning, all the way through the sale, and even helped load our purchases. We bought a queen size bed, mattress, a couch, oversized chair, and an ottoman!! We are in love with our purchases!! They look amazing, and are so comfortable!! Thank you so much Dallas and Ashley Furniture!!! We will definitely be back!!!

I went in to Ashley Home Store not really knowing if I was going to buy anything. I was looking for a living room set And the selection and the quality of the furniture was hard to beat. Michelle Klinebriel was my sales person. She gave me time to browse and answered a lot of questions before I finally made up my mind. Really great experience. Can't wait to see the furniture set up in my living room. I know where I'll go when it's time for new bedroom furniture. Thank you very much Michelle.

Had a great experience at Ashley furniture in Chillicothe on Saturday. Kymberlie was great very friendly and helpful and answered all of our questions!

Michelle was great !!!!

Michelle was amazing to work with, despite how very picky we were as clients.

Joel was amazing. Seamless process!

I visited the Chillicothe Ohio store today and bought two leather sofas, the young lady that sold them to me was so kind and helpful. Her name on my paperwork is Mikalyn Burton!! Great person to have as your sales person!! Thx, Mikalyn for making my shopping easy!!

I had a very nice experience with Keenan. He was very informative and took his time to be helpful.

Joel Fleurima was an excellent salesperson. Enjoyed his personality

Michelle was so helpful. We had searched searched several places for a table. But no success. There were specific things we needed for the table. We were greeted with a pleasant smile by Michelle when we entered Ashley store. Michelle listened to our need and was patient in helping us. We found what we needed. I would recommend Michelle to any one

Had a pleasant experience with Rodney!

Great deals!!

Great deals

Dallas from Ohio did a great job.

Great customer service! Dallas from Ohio was awesome!

Dallas was phenomenal! Everyone was super friendly and patient with us (we had our toddler with us.) Sill definitely shop here again.

Russ Arrigo was helpful in my purchase at Ashley. He was courteous and accommodating when ask. Thank you

Michele was super nice and helpful

Rodney was friendly, knowledgeable and helpful. It was a great experience and I bought more than intended, so I would definitely come back!

You are great Rodney

Rodney was wonderful. He was helpful and very attentive to my needs. He answered all my questions and took time with me. Thank you Rodney.

Rodney was great

Rodney Was helpful today!

Mikalyn Burgoon did an exceptional job helping me with my decision on making my purchase.

Michelle was awesome to work with and got us in and out without any troubles

Russ Arrigo was the best, he has the best personality and is very knowledgeable in the product ! Dallas was a great salesman and will be a great asset to Ashley furniture. I will definitely be back and send friends and family to your store in Chillicothe . Thanks for the best experience in purchasing new living room furniture…..

Very disappointed with our Ashley furniture and delivery. We ordered a sofa/couch and dining room table bench.and was told it would definitely be delivered the weekend of May 17th so we would have it for out of town guest for our daughters graduation. When I called to double check, they said the best the could do was the weekend of June 1st. That was too late but we decided to take it anyway as it would be used in the future. Called to confirm and was told it would now be the week of June 6th and would have to be a Monday or friday( those are the only days they deliver to Chillicothe). So we had to buy air mattresses so they had a place to sleep. So we agree to Friday, they show up and deliver but notice the leg on the bench was broke. They said they could send a replacement leg and we could fix ourselves or they can order another. Order another one- why would I want to fix something that was paid for to be delivered in great condition. And now they are delivering it to the store so I have to go and pick it up. Why? I paid a delivery fee. Will not use them again.

Mikalyn was awesome and helped us with all our questions!

Mikalyn was fantastic to work with. My wife has very specific taste and she was super patient. We will definitely be returning to this Ashley Store. Highly recommend

The store has a lot to choose from and the staff are very friendly. Highly recommend Mikalyn!!

Keenan Haywood was very helpful and I recommend him for anything you need help with.

Michelle was very helpful! And made it a simple process on getting our new couch! Thank you.

Chair arrived damaged … everyone said it will be replaced and we have been calling for weeks and nothing has Been done . We keep leaving messages with no return calls .

Very professional ! Very easy to talk to! One of the best in the stores definitely ask for him

Had a lot of the furniture we were looking for. Keenan was a great help!

It was great working with Michelle. She was knowledgeable and we’ll will be back to buy from her soon. I loved her. I told my family and many of my friends to go and check things out.

Would definitely recommend Michelle to everyone she is very knowledgeable and so helpful!!

We had a great experience at Ashley! Michelle was friendly and helpful every step of the way. Our furniture arrived within the time frame originally stated, is very nice quality and so comfy! Very happy! We’ll be back for our next major furniture purchase!

It was great working with Michelle. She was knowledgeable and I will be back to buy from her soon! I would and will definitely recommend her to my friends and family.

Michelle is an absolute amazing person to work with. I would recommend her to anyone.

Michelle was great to work with. I will definitely be back.

Store was well stocked with demos for viewing. Michelle was very helpful with any questions we had.

Excellent customer service. Our salesman, Joel Fleurima, was very friendly, knowledgeable and helpful. We will definitely be back.

Rodney was very helpful in assisting us today.

Keenan was excellent to work with! Made sure that we got the best deal possible and was fast with the sale. Followed up with delivery with great customer service. Definitely will work with him again!

Mikalyn B was awesome and got us set up with a temper pedic mattress that we really needed.

Mikalyn B was amazing. We walked into look at the recliners and instead ended setting us up with a temper pedic mattress that we really did need and wanted just never thought we could afford. Thanks Mikalyn you were awesome

My husband and I went into he Ashley Furniture in Chillicothe. We were looking for replacement chairs for our dining room. Michelle greeted us then ask how she uld

KYMBERLIE WAS FANTASTIC! Very personable!

Mikalyn Burgoon helped me find exactly the type of dresser that I needed and was very professional and friendly.

Worked with Michelle and got exactly what we wanted!

Michelle is great!!

Rodney was an amazing associate helped me from the moment I walked in and took great care of me. Helped me find the perfect mattress and furniture for my new home. Can’t wait to come back to acquire more furniture and continue business with him. Extremely professional and went above and beyond to get me what I needed. Thanks Rodney!

Keenan was great stepping in to finish the sale that Michelle started.

Great service. Took care of what we needed.

I didn't get her last name, but Michelle at Ashley Furniture was a huge help. She answered a lot of .y questions. Thank you Michelle.

Mikalyn Burgoon at the Chillicothe Ohio store was a great help. We walked in and she greeted us and I told her what we were looking for and she took care of us from the start. They have a really nice store with very nice furniture.

Our salesperson Mikalyn Burgoon was absolutely the best! This was our second purchase in a month from the Chillicothe location and we couldn’t have asked for an easier process! She was extremely helpful, knowledgeable, and no pressure. She listened to what we needed and wanted for our space and we can’t wait for our items to arrive! If you are needing furniture, big or small, go see Mikalyn and get the exceptional service that everyone deserves but so hard to find nowadays!

Folks, I wanted to write this review to let you know this is the best furniture buying experience I've ever had. I called and talked to Keenan Haywood on the phone. I was looking for a specific kind of sofa recliner. He knew exactly what I was talking about, knew how many styles they had, and the colors. I went there to see him and he was so knowledgeable about the product and explained things I didn't even know were important. He was patient, let me look around, answered questions, and I realized as we interacted, he truly cares about helping you get what you can afford and meshing what you need with what you want. That's rare today, but Keenan is a rare and special person. In fact, everyone there was so pleasant. I called the scheduler while i was there and it was totally simple and easy to arrange a quick delivery talking with a sweet young lady named Darcy on the phone. They've already sent texts and called me from the warehouse communicating with me about the delivery ensuring everything goes smoothly. I would like to thank Keenan, Madison, Darcy, and Joel for an extraordinary experience. And I already look forward to dealing with them in the future! Call or come in, ask for Keenan, he will treat you like family. Everyone at Ashley Furniture will make you feel comfortable, welcome, and appreciated! My humble thank you to you all.

Keenan was excellent and patient with me. I was very pleased with his service for my new sofa and love seat.

Had a very pleasant experience today at Ashley Furniture in Chillicothe. We dealt with Keenan. He was very professional and knowledgeable. He treated us right and gave us a fair price on the two couches we purchased. Also want to give a shout out to Tim and Jamie as well. I would highly recommend all three of them. Great to deal with.

If you’re going shopping for furniture, go to Chillicothe Ashley furniture where the deals are great. Ask for Michelle she will get it done

(Translated by Google) Russ I arrive (Original) Russ arrigo

Muralyn was very helpful and easy to work with!

Russ

Michelle was very pleasant and helped us as we had questions/concerns! We can't wait to get our new dining set!

Keenan was great today! Very helpful to get us all the furniture we needed for our new house.

Great experience today with Ashley Furniture! Keenan was knowledgeable and got us great deals and out the door with all the furniture we needed for our new home!

Great service by Mikalyn in helping me find the perfect chair. She went out of her way to try to help find a matching ottoman as well which was greatly appreciated!

Purchased a new new mattress and Michelle Klinebiel was very helpful,informative and cared for my needs and what I wanted and a joy to deal with.

Haven’t received the sofa yet, but Keenan did a great job helping my wife and I in the process so far!

I was in and worked with Michelle, she is very knowledgeable and helpful. Willing to answer all questions with a smile on her face!

Worked with Michelle and she was very knowledgeable and so much fun! I recommend her to everyone I know.

My wife and I were furniture shopping and stopped by Ashley's. We were lucky enough to have Keenan as our sales person. What a great guy and excellent customer service! We had been shopping over a year for a living room suite and finally found what we wanted today. Many thanks to Keenan for a great shopping experience!

Keenan Haywood gave 110% customer service to my husband and I. He allowed us the time to wander around and gave us information as we asked. We finally made up our minds as he patiently waited for us. I would recommend Keenan as your sales person and recommend Ashley Furniture as well. Thank you, Keenan!!

Mikalyn at the Chillicothe Ashley’s was absolutely amazing and very patient with me changing my mind several times. Will definitely be back

When I visited the store Keenan was the one who helped me. He was very knowledgeable and professional. He was so pleasant. When I visit the store again I will be sure to ask for Keenan!

Keenan did a great job helping us find exactly what we needed

Keenan was very helpful and helped get the right furniture picked out

Purchased a "purple" mattress a few months ago and purchased the 6 month worry free garuantee, after a month and a half....we hated it. Went back to Ashley. Asked Keenan what do we do? Wish we had him the first time around and we probably would not have had a return because I think he would've made sure we picked correctly (although in defense of the first salesperson, they had just recently opened and didnt have the sleep analysis machine). We had several options. He was able to give us discounted prices on whatever option we chose. We ended up upgrading to a better mattress with absolutely no extra cost. We gained more info before we made the decision and he wanted us to be sure of our pick....no pressure. A district manager person was there and made sure we were happy and was training Keenan. We will definitely be going back. They have too many things we want, lol.

Mikalyn was awesome and helpful today. Easy and nice experience.

I stopped in to look at a couch. I was greeted by Michelle. She answered my questions and was polite and professional. I did make the purchase. Highly recommend Michelle and Ashley Furniture.

Mikalyn was great and the other male associate helping her.

Keenan went above & beyond to get things perfect!! Very professional & attentive! Definitely will purchase from him again!!

Keenan was very nice and helpul during our shopping experience

Michelle provided excellent customer service.

Michelle klinebriel was very kind and patient having to deal with me ! And knows her stuff!!!

Keenan was very helpful and assisted in picking furniture for my apartment

Keenan helped me today and was really good and helpful.

Went in shopping for a twin mattress. Joel greeted us at the door, we told him what we was looking for and took us to look at them. He was very helpful in answering all our questions and didn't rush or pressure us . We found what we want and left the store with a twin mattress.

Tim was very helpful, and answered all of our questions thoroughly.

Keenan did an excellent job with the whole process. He guided us to what he felt best suited our needs and gave us space when we requested it. He followed up appropriately to check in with us. Overall great experience!

Keenan was very knowledgeable and helpful.

Keenan was very helpful with my order. I would definitely work with him again.

We had a wonderful experience with Macie. She was super helpful, very informative about the furniture and easy to work with. She may the experience very pleasant. Would highly recommend her!

Great experience at Ashley Furniture, Maicie helped us, she was super nice and helped us with our purchase.

Andrea was the best. She was super helpful. Very knowledgeable and willing to make you feel happy!! Highly recommended!!

Dee was a great help! Awesome deal on great furniture!

This was an awesome place to shop the salesperson and manager were the best to work with would definitely recommend Ashley

Joel is the absolute best!

I hated to write this, but after waiting for months for my items and receiving terrible service from the store, I feel it is my duty to save others from a similar experience. I spent over $3,000 in November 2023 on a sectional and ottoman. We were moving into a new home in December that had both a sitting room and a living room, so we needed more furniture than I currently had. The salesman was great and assured us our sectional would be a 4-6 week wait. This aligned perfectly with when we would be in our new house, so I was fine with the timeframe. Unfortunately, he called two days later to inform me that the date was being pushed to the first week of February, Although not ideal, I was ok with it and we "temporarily" put a small love seat in the room meant for the sectional. The sales associate also called in mid January to follow up and let us know that the sectional may even show up by the end of January. That's when everything went South. As the February date drew near, nobody called to schedule our delivery, so I called the store. I was told that our salesperson had left the company and that the Store Manager (Dan) would call me back that evening. He did not. So, I called back the next day only to be told that Dan was in an interview and he would call me back later. He did call me and gave me a new arrival date of "mid" February. He also provided his cell phone number so I could get in touch with him. Again, that date came and went without our sectional, and nobody bothered to call with an update. So, I reached out to Dan who texted me back two days later. He said that the new arrival was now 3/8. He also said that he would understand if I wanted a refund and offered me a $500 in store credit. Meanwhile, I haven't even invited my family to my new house because I'm embarrassed by the teeny tiny love seat sitting in my large living room. I told Dan I would once again wait for my furniture. Yesterday (since I have not received an update), I texted Dan asking for one. He texted me that he was off work and that he would look into it the next day (today) and get back with me. Well, you guessed it, Dan did not get back with me today. So, I called Customer Service, and a very nice lady told me that the NEW arrival date is March 15th. Other than this, she had no information about what the problem is or how many people may be in front of me to get one of these Holy Grail sectionals. After waiting for over 3 months, I really don't want to start over looking for another couch somewhere that will probably take another three months to arrive, but would like my couch! I feel that Ashley furniture took my $3,000, purposely gave me a bogus arrival date, and continues to do so. I totally understand that there are issues with supply and demand, it's the lack of communication and having any type of solution that really bothers me. When I bought a couch and loveseat from Big Sandy in 2020, they at least told me it was going to be 4 months (but actually delivered it in two). I guess I should have bought a sectional from them. I would just appreciate some honesty and service from a company when I hand over $3,000. After looking at a couple of other bad reviews on here, I hope this Magical Tim guy can help me out. I also have to wonder how Store Manager Dan who does not keep his word, or follow up with customers--but does hang up on people (as a different reviewer stated), still has a job. That blows my mind. Anyway, I plan to start looking for another sectional and if I can find one that won't take a decade to arrive, I will be canceling my order (and I'm not paying a 25% restocking fee for something that is not in stock), and the chances that I will ever hand cash over to Ashley furniture is less than 0%. I don't even care about the $500 in-store credit. I just want my sectional. UPDATE 3/15 Today was our "new" arrival date and nobody from the store or delivery has called to schedule a delivery or update me on the status. I called Customer Service and was told the arrival date has been pushed out to 3/18.

So far not really a great experience. Bought 2 couches back on February 6th told we should have them the first week of march initially, told it would be like a 3 to 4 week wait on delivery. We also received a text 2 weeks prior to the original delivery date reiterating the early march delivery. So we just got rid of our old couch at the begining of the week. When we received no further communication we reached out again. Now we are being told it's not going to be until May. They only deliver to our area one day out of the month which is the 29th. So all we have at the moment is camp chairs and folding metal chairs until we get this delivered. Communication has been quite poor from them. Was honestly excited to have a quality brand around our area but I'm not so sure we would have been better off going to big sandy or something like that and settling.

If you want great furniture! With amazing people to help you get what you’re looking for this is definitely your store!! Joel was amazing helping me get into the living room set I’ve been looking everywhere for! He even stayed late to work with our work schedule. Such a fun group of people!

Maicie was the sales lady who assisted us in purchasing my daughter's new bed. She was honest and straightforward.

Pretty happy this store opened! They have great stuff with better prices than most places here. Keenan is great! Highly recommend asking for him when you visit.

Keenan Was a Wonderful sales agent to work with!! I’m excited about the next two months of decorating Didn’t purchase today but we will be back

Keenan did an excellent job!! Thank you, love the customer service

Maicie was very easy to work with!

Penny W was great! Super helpful, attentive and sweet. Thank you for helping us find the perfect new living room ❤️❤️

Penny Spires was very helpful polite. Would recommend her.

Daughter is extremely happy with her new bed. Maicie was fantastic help!!

Maicie was such great help! Very excited for our new couch!

Horrible experience in this Chillicothe store. Bought living room furniture back in November. I haven’t bought new furniture in 40 yrs. They made this horrible for me. Waited forever then delivered the wrong tables. The sales person didn’t order my coffee table I picked out. Here it is February 6 still waiting for them to pick up these tables. I bought new tables elsewhere. I will never buy from them again. I was gonna buy more furniture I need but it won’t be there.

Macy helped our purchasing of new sofa and love seat a breeze.

Wonderful people. Thank you Macy

Fantastic help from Michelle! Awesome and knowledgeable

Maci was a huge help with my purchase today thank you

Marcie did a great job and answered all our wuestions

We ordered a full bedroom suit, ordered product on 11/28/23 and delivery date was changed 3 times with no communication from Ashley Chillicothe unless we called and got updates, we made it very clear we need a times notice in order to take off work. We got a call on Friday that the order would be here on a Tuesday. - today 1/30 delivery was scheduled, the truck drivers arrived and all product was busted, scratched, broken. They said that Chillicothe Homestore was aware and spoke with us and that we were fine with the broken product. We refused to accept the product and requested a full refund, to go purchase somewhere else. This has been a tragic experience (given us calling regarding our concerns last week and Store Manager Don Pennington saying “Whatever” and hanging up when we were addressing our concerns on the changed delivery dates multiple times.) We are pending a full refund with plans to go somewhere else to purchase bedroom furniture. Meanwhile, with an empty bedroom due to Ashley Furniture. You would think a new store in town would provide you with A+ service, right???? To end it with, I was ecstatic there was an Ashley Furniture local - NEVER again. Update: Tim (District Manager) helped resolve this issue and successfully got us our furniture!

Macy was very professional and helped us choose the best piece of furniture

Macy was very knowledgeable about their products and able to help us find the perfect furniture for our home.

We had a great experience. Maicie was very friendly and easy to work with.

I don't normally leave bad reviews, but this negative review is more that warranted. We ordered furniture on Nov 24, 2023. At the close of that transaction, we were told the furniture would be in the local warehouse by Dec. 13, 2023 & to expect delivery within 1-3 days of this date. We never received any updates, calls, or text from our sales rep, Kristy or any member of the Ashley team. On Dec 15, 2023 we contacted the local store who advised us to reach out to our sales rep. Kristy said the delivery date was 'changed by Ashley' to Dec 18, 2023. Dec 19th, we contacted Kristy again for an update. She tells us Ashley again changed our delivery date to Dec 20th & that she would personally contact the warehouse for an update. Today is Dec 21, 2023 & we have not received any furniture, updates from our sales rep, Kristy, or calls from the delivery team to schedule. Once again, I called the store & was told to "contact your sales rep". Kristy is "out today" but (once again) says that she will "message my manager and see if anything's changed". Our contract stated, if there are changes or delays with your order, you will be contacted by your sales rep. It is a written agreement. Why hasn't Kristy contacted us? Why didn't she uphold this written agreement? POOR CUSTOMER SERVICE!!! ZERO FOLLOW UP LIE AFTER LIE Take my advice, Shop ANYWHERE but Ashley Furniture of Chillicothe, Ohio! They DO NOT care about their customers, only about the sale. **Yes, we can cancel our order, but with a 25% restocking fee. They set this fee BECAUSE they know their service is horrible. I am in the process of contacting Ashley's corporate office. Will update this review once resolved. **Updating the review, as promised. After this review, the district manager, Tim contacted my husband in effort to find resolution to this nightmare. ****Let me make this VERY clear - Tim went ABOVE & BEYOND to rectify this issue! He was not even in Ohio, but states away. Remarkable the lengths someone who cares about their reputation & that of the company will go. If not for him, we would have cancelled the sale and moved on, as I had been in contact with Ashley Corporate and was in the process of cancelling this transaction. This district manager is peerless! Now... if he can train the store manager & sales reps to follow his lead, this store will be successful. Again, Thank you to the district manager, Tim for Keeping Your Word. Today, this is rare! (Upgraded the 1-star review to 3-star review)

Macie was wonderful! Very friendly and helpful!

Marcie Porter was excellent, very friendly and helpful.

Maicie was very helpful & easy to work with!

Marcie Parker was awesome!! Helped us with what we was looking for and made everything painless and fun!!

Maicie was a pleasure to deal with

Arrived at your Chillicothe store to purchase a mattress And as soon as we arrived, Marcy greeted us with a lot of enthusiasm so we found one that we liked and we purchased it with the warranty bundle package and now we’re awaiting the arrival of our mattress was great working with her. Thank you, Marcy.

Excellent customer service. Maicie was super friendly and helpful!

Maicie was incredibly helpful in helping find furniture for my bedroom. And everything went pretty smooth.

We had a great experience working with Jacob to purchase our king size bed and dresser! We highly recommend shopping at Ashley Furniture in Chillicothe!

Maicie was great! Got me a good deal and vaca! Thank you.

Marcie was great!!

Macy was helpful and friendly!

Easy, quick buying experience from Maicie

Great customer service!! Thank you Maicie!!

Maicie helped us find our perfect couch set for our living room and got us set up with the best payment plan for us! We had a wonderful experience

We bought a living room set for our new home. Dee was awesome. She made the process easy, was very attentive to us and helped us get the best deal. Would definitely recommend her and Ashley in the future.

Maicie was great to work with. Great experience!!

Wonderful experience, friendly staff and great selection. Tyler Huntsman was excellent helpful!!

Macie was absolutely wonderful and took great care of us!!

Maicie was such a great help I’m so glad we got to work with her she was very informative and did a great job showing us around and explaining things to us!! Thank you will definitely be back.

Maicie good she was excellent!!

Maicie was so helpful and informative in our furniture buying adventure! Highly recommend asking for her when you go in!

Maicie Sales person was very helpful and friendly and protectional.

We went in looking for a new living room suite last week. We was greeted by Macie, who was absolutely wonderful and really helped us find the right set for us. We had a wonderful experience and will definitely go back. Thanks Macie for such a great experience. (And the balloon for the little guy)

Jacob done a fantastic job helping us pick out our new mattress! The store was very clean and everybody was very friendly.

Our Sales Professional, Jacob Stephens, was very knowledgeable throughout the store. Gave first hand knowledge of products and stories of his family. Easy to speak with while keeping a professional manner.

Maicie was very helpful and super friendly!

The staff was so nice! Such a beautiful place!

Beautiful furniture at a great price. I would highly recommend giving them a visit.

Maicie Parker is very helpful and knowledgeable! Thank you Maicie!

Maicie was amazing and extremely helpful!

Good store

Amazing store, very friendly staff. Jenna was very kind and professional, will definitely shop there with her again!

Jenna was amazing. She made the whole experience.